The image shows that Veterans Affairs’ Program Activity Architecture (PAA) is composed of four strategic outcomes (two for Veterans Affairs Canada, one for the Veterans Review and Appeal Board, and one for the Office of the Veterans Ombudsman); six program activities; and eleven sub activities.
Eligible Veterans and other clients achieve their optimum level of well-being through programs and services that support their care, treatment, independence, and re-establishment
Canadians remember and demonstrate their recognition of all those who served in Canada’s efforts during war, military conflict and peace
Fair and effective resolution of disability pension, disability award, and War Veterans Allowance appeals from Canada’s war Veterans, eligible Canadian Forces Veterans, Royal and still-serving members, Royal Canadian Mounted Police (RCMP) clients, qualified civilians and their families
Ombudsman recommendations advance Veterans Affairs’ fair and equitable treatment of eligible clients