Appendix C1 - Benchmark Index by Function - Program/Service Delivery to Canadians

General Accountability

Is accountable for developing and implementing the Service's operations in the Prairies Region to actively encourage and assist offenders to become law-abiding citizens, while exercising reasonable, safe, secure and humane control.

Organization Structure

This is 1 of 15 positions at the first managerial level reporting to the Commissioner. The others are Senior Deputy Commissioner; four other Regional Deputy Commissioners (Atlantic, Quebec, Ontario and Pacific); Deputy Commissioner, Women; Assistant Commissioner, Operations and Programs; Assistant Commissioner, Performance Assurance; Assistant Commissioner, Communications; Executive Director, Corporate Secretariat; Assistant Commissioner, Corporate Services; Assistant Commissioner, Human Resources; Assistant Commissioner, Policy, Planning and Coordination; and Senior General Counsel.

Specific functions of the positions reporting to the incumbent are as follows:

Assistant Deputy Commissioner, Operations, (staff of 52) is responsible for the efficient and effective direction of regional operations and programs that affect inmates and parolees.

Assistant Deputy Commissioner, Corporate Services, (staff of 66) is responsible for providing leadership in developing and delivering regional corporate services (financial and materiel management, human resources, facilities and accommodation, information management and electronic information technologies).

Thirteen (13) Institutional Wardens / Executive Directors (combined staff of 2,700), each is responsible for managing the operation of federal correctional facilities providing security (minimum, medium and maximum) and for delivering a wide variety of correctional programs to approximately 3,500 offenders to prepare them for release into society as law-abiding citizens of the community.

Four (4) District Directors (combined staff of 280), each is responsible for managing the supervision of community corrections (approximately 1,600 offenders conditionally released) in their respective geographic area.

Director, Operations CORCAN, (staff of 6) is responsible for developing and delivering the regional offender employment and skills development program; for developing certification agreements with colleges; and for developing marketing opportunities for products.

Regional Administrator, Performance Assurance, (staff of 4) is responsible for reviewing, reporting and recommending improvements to achieve Service and regional goals and objectives.

Regional Administrator, Communications and Executive Services, (staff of 4) is responsible for providing executive staff support to the Deputy Commissioner and for directing communications program activities, including media, public relations and public consultation.

Regional Infectious Disease Coordinator is responsible for developing regional policies, procedures, standards and guidelines to protect the health of offenders and departmental staff in response to the high number of offenders who have, or have been exposed to, infectious diseases.

Nature And Scope

CSC, as part of the criminal justice system and respecting the rule of law, contributes to the protection of society by actively encouraging and assisting offenders to become law-abiding citizens, while exercising reasonable, safe, secure and humane control.

CSC operates under three levels of management: national, regional and institutional / district parole office. National headquarters in Ottawa performs overall planning and policy development, while each of the five regional offices implements departmental activities in facilities in its respective region.

The Deputy Commissioner, Prairies, assumes primary responsibility for the administration of sentences and the protection of the public within the Region. The Deputy Commissioner manages the organization by adapting national plans and programs to meet unique regional needs, developing and implementing regional objectives, plans and priorities that enhance the overall effectiveness of the organization within the framework of the Corrections and Conditional Release Act and Regulations, and legislation respecting privacy, human rights, etc., as well as the Department's mission statement, core values, guiding principles, commissioner's directives, and operating standards.

A major challenge facing the Deputy Commissioner is to ensure consistent quality of service to incarcerated and conditionally released offenders across a vast geographic area. The incumbent oversees the 24-hour operation of multiple classes of institutions, parole districts and highly specialized facilities, such as the Psychiatric Centre, which is jointly managed with the Province of Saskatchewan. The incumbent ensures operational and administrative effectiveness through inspections and performance reviews and direct intervention to resolve problems as they emerge. The incumbent ensures the ongoing cooperation of police agencies and the military to ensure adequate responses to crisis situations.

The evolving needs of the offender population present significant challenges to the Deputy Commissioner in managing the delivery of regional operations, such as the aging offender population and the associated medical services. Modernizing programs to address specific offender community needs, such as Aboriginal initiatives, women offender programs, greater mobility of Canadians and the associated increase in international transfer of offenders, provides additional challenges for the incumbent. Improved programs for victims present another growing client group, which needs to be consulted. In this demanding environment, operational decisions made by the incumbent are coming under scrutiny more and more, resulting in court challenges by offenders under the Canadian Charter of Rights and Freedoms.

The Deputy Commissioner participates as a decision-making member of the CSC Executive Committee and provides comments, critical advice and expertise in the identification, development and implementation of priorities, plans, policies and operating standards. The incumbent also chairs the Regional Management Committee and controls regional policy and direction.

The Deputy Commissioner meets with senior officials of other government departments, such as the National Parole Board and Citizenship and Immigration Canada, to address common concerns. The Prairies Region provides departmental services across three provinces and two territories, which requires the Deputy Commissioner to develop and maintain cooperative working relationships, to negotiate federal-provincial exchanges of service agreements and to resolve policy issues. The incumbent negotiates a diverse range of specialized agreements with non-governmental organizations to support the operational needs of the Region, including the affiliation agreement for the University of Saskatchewan's participation in the secure forensic Psychiatric Centre. The Deputy Commissioner also participates in regional meetings with the union, with citizens' advisory committees and with volunteers to solicit input or support in the identification, development or implementation of programs and services.

There are approximately 3,500 offenders incarcerated at any given time and 1,600 offenders under supervision in the community on conditional or mandatory release programs.

Specific Accountabilities

1. Develops plans, policies and strategic direction for the Prairies Region, in keeping with the mission and applicable legislation, regulations and corporate direction.
2. Provides advice and support to the Commissioner and the Executive Committee on the management and direction of the Department.
3. Ensures operational effectiveness through frequent inspections, performance reviews and timely interventions when problems emerge.
4. Directs the negotiation, development, implementation and evaluation of federal-provincial cooperative ventures, including exchange of service agreements.
5. Promotes the aims, objectives and achievements of CSC to, among others, the public, other federal agencies, provincial governments, municipalities, universities and private agencies through a wide range of speaking engagements, meetings and events.

Evaluation Rationale

Deputy Commissioner, Prairies

Know-How

G

Mastery of the legislative framework, government and CSC policies and priorities related to incarceration and rehabilitation, conditional release, criminal justice and criminal cultural diversity; in-depth professional knowledge of the interrelationships between federal and provincial policies, priorities and programs and the priorities and programs of criminal justice systems partners.

IV

Conceptual and operational leadership and coordination of significant and diverse programs and services across a large geographic area.

3

Successful achievement of results requires working cooperatively with national headquarters staff on all aspects of departmental policies and programs delivered at the regional level, representing federal interests in areas of real or potential conflict with senior representatives of public and private sector organizations, as well as ensuring that regional staff are motivated to achieve results.

800

Low number reflects the breadth of managerial expertise required to deliver major programs, recognizing the corporate role in developing CSC-wide policies and programs and the tendency of the programs to be related.

Problem Solving / Thinking

G

Thinking is guided by CSC's mission and corporate objectives, as well as by general objectives set by the Commissioner. The Deputy Commissioner adapts national programs and services to meet regional needs.

4

Analytical and creative thinking is required to provide the regional perspective at the executive level, to participate in developing CSC-wide plans and priorities and to resolve problems arising in the Region.

(57) 460

Solid percentage reflects the challenges associated with developing regional operational and administrative goals and objectives and with managing the adaptation of national programs to meet regional needs.

Accountability / Decision Making

G

Reporting to the Commissioner, is subject to general guidance and direction and manages the delivery of programs and services developed at the corporate level.

4P

The position is responsible for the delivery of regional programs and services and for their effective management and administration. The proxy selected to represent these responsibilities is the regional budget of $65.6 million (constant).

700

The lower number reflects the impact of functional policies and goals on the position's freedom to act.

Summary

Figure: 8 – A – 1 - Text version

Benchmark Number: 8 – A – 1

Deputy Commissioner Prairies

The subject position is at the first managerial level reporting to the deputy head, and there are 14 peer positions at the same reporting level.

Reporting to the Deputy Commissioner, Prairies are 4 District Directors, 2 assistant Deputy Commissioners, 13 Institutional Wardens / Executive Directors, 2 Regional Administrators, 1 Director and 1 Regional Coordinator.

Linear organisation chart:

Commissioner (Departmental deputy head)

• Assistant Commissioner, Operations and Programs
• Assistant Commissioner, Performance Assurance
• Assistant Commissioner, Communications
• Assistant Commissioner, Corporate Services
• Assistant Commissioner, Human Resources
• Assistant Commissioner, Policy, Planning and Coordination
• Deputy Commissioner, Women
• Executive Director, Corporate Secretariat
• 4 Regional Deputy Commissioners
• Senior Deputy Commissioner
• Senior General Counsel
• Deputy Commissioner, Prairies
  • 4 District Directors
  • 13 Institutional Wardens / Executive Directors
  • Director, Operations CORCAN
  • Regional Infectious Disease Coordinator
  • 2 Assistant Deputy Commissioners for :
    • Operations
    • Corporate Services
  • 2 Regional Administrators for :
    • Performance Assurance
    • Communications and Executive Services