2017 Public Service Employee Survey Results by Theme for Office of the Chief Operating Officer / Archives Branch

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Library and Archives Canada 40 44 9 5 2 0 0 84 8 745
2017 Operations Sector 41 44 7 5 3 0 0 85 8 433
2017 Office of the Chief Operating Officer / Archives Branch 54 34 3 7 1 0 0 88 8 87

Question 15. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Library and Archives Canada 33 36 15 9 7 1 0 69 16 744
2017 Operations Sector 34 33 14 10 8 0 0 68 19 432
2017 Office of the Chief Operating Officer / Archives Branch 42 35 6 12 5 0 0 77 17 87

Question 16. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Library and Archives Canada 54 35 8 3 1 0 0 89 3 744
2017 Operations Sector 57 33 6 3 1 0 0 90 3 432
2017 Office of the Chief Operating Officer / Archives Branch 66 23 7 3 1 0 0 89 5 87

Question 20. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Library and Archives Canada 43 41 9 4 1 0 0 85 6 742
2017 Operations Sector 45 40 8 5 1 1 0 85 7 432
2017 Office of the Chief Operating Officer / Archives Branch 58 32 3 7 0 0 0 90 7 87

Question 58. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Library and Archives Canada 34 40 14 6 5 1 0 75 11 744
2017 Operations Sector 31 39 14 8 7 1 0 71 14 433
2017 Office of the Chief Operating Officer / Archives Branch 39 42 10 3 5 0 0 81 8 87

Question 59. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Library and Archives Canada 33 41 14 7 4 1 0 75 12 744
2017 Operations Sector 31 41 14 7 7 0 0 72 14 433
2017 Office of the Chief Operating Officer / Archives Branch 34 50 6 7 3 0 0 84 10 87

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Library and Archives Canada 39 31 13 9 5 3 1 72 14 742
2017 Operations Sector 38 29 13 11 5 3 1 70 17 432
2017 Office of the Chief Operating Officer / Archives Branch 50 28 8 7 3 1 2 81 11 86
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Library and Archives Canada 46 35 9 4 3 2 1 84 7 742
2017 Operations Sector 48 31 9 6 4 2 0 81 9 431
2017 Office of the Chief Operating Officer / Archives Branch 57 27 8 4 2 0 1 85 7 86

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Library and Archives Canada 43 37 8 6 4 1 1 81 11 745
2017 Operations Sector 43 34 8 8 5 1 1 78 14 433
2017 Office of the Chief Operating Officer / Archives Branch 51 33 5 3 7 0 1 85 10 87

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Library and Archives Canada 51 32 9 5 4 0 0 83 8 744
2017 Operations Sector 52 28 9 6 5 0 0 80 10 432
2017 Office of the Chief Operating Officer / Archives Branch 62 21 5 6 6 0 1 84 11 87

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Library and Archives Canada 24 36 17 7 7 9 0 66 15 745
2017 Operations Sector 25 36 14 7 8 11 0 68 17 433
2017 Office of the Chief Operating Officer / Archives Branch 31 37 14 5 6 8 0 74 11 87

Question 41. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Library and Archives Canada 22 36 19 11 7 5 0 61 19 745
2017 Operations Sector 21 36 18 12 8 5 0 60 22 433
2017 Office of the Chief Operating Officer / Archives Branch 25 44 14 11 5 2 0 70 16 87

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Library and Archives Canada 16 32 22 12 8 9 1 54 22 744
2017 Operations Sector 16 31 18 16 10 9 1 52 28 433
2017 Office of the Chief Operating Officer / Archives Branch 16 47 14 13 6 5 0 66 20 87

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 20 27 17 14 15 6 0 50 31 174190
2017 Library and Archives Canada 20 30 21 11 9 9 0 56 22 744
2017 Operations Sector 20 29 18 12 11 9 0 55 26 432
2017 Office of the Chief Operating Officer / Archives Branch 25 35 22 8 7 2 0 62 16 87

Question 44. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Library and Archives Canada 16 38 19 13 9 5 0 57 23 742
2017 Operations Sector 13 39 17 15 11 5 0 55 27 432
2017 Office of the Chief Operating Officer / Archives Branch 14 53 14 10 7 2 0 68 18 87
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Library and Archives Canada 29 37 16 10 8 1 0 66 18 744
2017 Operations Sector 28 37 15 10 10 0 0 66 20 432
2017 Office of the Chief Operating Officer / Archives Branch 37 39 8 8 8 0 0 76 16 87

Question 13. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Library and Archives Canada 32 47 11 7 3 0 0 79 10 744
2017 Operations Sector 35 46 7 7 4 0 0 81 11 433
2017 Office of the Chief Operating Officer / Archives Branch 29 57 5 6 5 0 0 85 10 87

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 21 18 17 14 16 3 40 38 174082
2017 Library and Archives Canada 12 23 18 13 8 23 5 47 28 745
2017 Operations Sector 12 22 16 14 10 24 2 45 33 433
2017 Office of the Chief Operating Officer / Archives Branch 10 19 16 15 6 31 2 44 31 87

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Library and Archives Canada 39 39 11 5 4 1 0 79 9 745
2017 Operations Sector 39 37 11 7 5 1 0 77 12 433
2017 Office of the Chief Operating Officer / Archives Branch 56 24 8 5 6 0 1 81 10 87

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 36 14 11 6 3 5 66 18 38833
2017 Library and Archives Canada 23 40 13 6 3 6 9 75 10 163
2017 Operations Sector 24 43 9 9 4 7 4 75 15 74
2017 Office of the Chief Operating Officer / Archives Branch 45 19 0 18 0 9 9 78 22 11

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 35 13 13 8 2 1 65 22 174044
2017 Library and Archives Canada 34 42 11 8 4 2 1 77 12 745
2017 Operations Sector 30 42 10 10 5 2 1 74 15 433
2017 Office of the Chief Operating Officer / Archives Branch 29 52 5 9 4 1 1 82 13 87

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 28 15 13 11 9 1 58 26 174123
2017 Library and Archives Canada 30 31 13 9 6 10 0 68 17 743
2017 Operations Sector 29 30 12 10 8 11 0 66 20 431
2017 Office of the Chief Operating Officer / Archives Branch 29 34 13 6 6 12 1 72 13 86

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Library and Archives Canada 32 43 11 10 4 0 1 75 14 743
2017 Operations Sector 29 45 10 11 4 0 1 75 15 432
2017 Office of the Chief Operating Officer / Archives Branch 23 52 8 16 0 0 1 76 16 87

Question 6. My job is a good fit with my interests.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 39 10 6 3 0 0 80 10 174121
2017 Library and Archives Canada 48 37 10 4 1 0 0 85 5 744
2017 Operations Sector 51 35 8 4 2 0 0 87 6 433
2017 Office of the Chief Operating Officer / Archives Branch 70 25 2 2 0 0 0 95 2 87

Question 7. My job is a good fit with my skills.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 47 37 7 6 3 0 0 84 9 173994
2017 Library and Archives Canada 52 37 6 4 2 0 0 89 6 743
2017 Operations Sector 54 34 5 5 1 0 0 89 6 433
2017 Office of the Chief Operating Officer / Archives Branch 69 25 0 5 1 0 0 94 6 87

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Library and Archives Canada 23 37 17 12 8 3 0 62 20 745
2017 Operations Sector 20 35 16 14 12 3 0 57 26 433
2017 Office of the Chief Operating Officer / Archives Branch 24 30 20 16 9 1 0 54 26 87

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Library and Archives Canada 13 26 18 20 18 3 3 41 40 745
2017 Operations Sector 12 23 19 20 22 2 2 36 43 433
2017 Office of the Chief Operating Officer / Archives Branch 15 23 17 22 20 0 3 39 43 87

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Library and Archives Canada 31 43 12 8 5 0 0 75 13 743
2017 Operations Sector 32 43 10 9 5 0 0 76 14 432
2017 Office of the Chief Operating Officer / Archives Branch 39 40 10 7 3 0 0 79 10 87

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Library and Archives Canada 35 40 14 4 7 0 1 75 11 742
2017 Operations Sector 35 38 13 4 8 0 1 74 12 432
2017 Office of the Chief Operating Officer / Archives Branch 47 36 9 5 3 0 0 83 8 87

Question 19. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Library and Archives Canada 32 43 13 7 4 1 1 76 11 743
2017 Operations Sector 31 43 13 8 5 0 1 75 13 432
2017 Office of the Chief Operating Officer / Archives Branch 37 47 8 2 5 0 1 85 7 87

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Library and Archives Canada 19 45 19 7 5 4 1 67 13 743
2017 Operations Sector 18 44 21 8 5 4 0 64 14 432
2017 Office of the Chief Operating Officer / Archives Branch 20 51 21 2 3 2 0 73 6 87

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Library and Archives Canada 47 32 10 5 3 1 1 81 9 744
2017 Operations Sector 48 30 10 6 4 1 1 80 10 433
2017 Office of the Chief Operating Officer / Archives Branch 54 29 7 8 1 0 1 84 9 87

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 23 11 10 11 2 11 63 24 173988
2017 Library and Archives Canada 25 25 14 6 8 4 19 64 19 743
2017 Operations Sector 20 22 15 6 10 4 22 57 22 432
2017 Office of the Chief Operating Officer / Archives Branch 25 21 14 7 8 3 22 61 20 86

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Library and Archives Canada 48 34 10 4 3 0 1 83 7 744
2017 Operations Sector 49 33 10 4 3 0 2 83 7 433
2017 Office of the Chief Operating Officer / Archives Branch 42 34 17 2 5 0 0 76 7 87

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Library and Archives Canada 52 26 6 4 4 5 4 85 8 743
2017 Operations Sector 55 23 5 3 4 4 5 86 8 433
2017 Office of the Chief Operating Officer / Archives Branch 71 16 7 0 1 0 5 92 1 87

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Public Service 26 40 34 174196
2017 Library and Archives Canada 18 47 34 745
2017 Operations Sector 15 50 35 433
2017 Office of the Chief Operating Officer / Archives Branch 12 64 24 87

Question 62. Please indicate your reason for leaving.
Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Public Service 18 30 29 6 10 6 45785
2017 Library and Archives Canada 24 19 31 4 20 3 138
2017 Operations Sector 26 20 21 6 22 5 65
2017 Office of the Chief Operating Officer / Archives Branch 40 10 10 10 30 0 10
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Library and Archives Canada 44 40 9 4 2 1 0 85 6 745
2017 Operations Sector 47 37 8 4 3 0 0 85 7 433
2017 Office of the Chief Operating Officer / Archives Branch 47 41 8 3 0 0 0 89 3 87

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Library and Archives Canada 29 48 12 6 3 1 0 79 9 740
2017 Operations Sector 28 47 12 7 4 2 0 76 12 430
2017 Office of the Chief Operating Officer / Archives Branch 32 53 9 3 2 0 0 85 6 87

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Library and Archives Canada 7 21 38 21 10 2 2 32 29 743
2017 Operations Sector 7 19 35 24 11 2 2 36 27 433
2017 Office of the Chief Operating Officer / Archives Branch 7 21 42 22 2 2 5 26 30 87

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Library and Archives Canada 7 13 32 26 15 5 3 44 22 742
2017 Operations Sector 8 12 31 26 16 4 2 45 22 432
2017 Office of the Chief Operating Officer / Archives Branch 5 15 41 24 9 4 2 35 21 87

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Library and Archives Canada 12 19 33 17 11 3 4 31 34 740
2017 Operations Sector 12 17 33 18 12 3 5 33 32 431
2017 Office of the Chief Operating Officer / Archives Branch 12 24 44 10 6 2 1 17 38 87

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Library and Archives Canada 5 13 30 29 18 1 3 50 19 735
2017 Operations Sector 5 9 26 33 22 1 3 57 15 427
2017 Office of the Chief Operating Officer / Archives Branch 6 11 31 35 15 1 1 51 17 86

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Library and Archives Canada 15 19 32 16 13 2 4 31 35 741
2017 Operations Sector 16 18 33 15 14 1 3 31 35 432
2017 Office of the Chief Operating Officer / Archives Branch 18 14 49 9 6 1 2 15 33 87

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Library and Archives Canada 7 15 26 28 15 4 4 47 24 742
2017 Operations Sector 7 12 27 28 17 4 5 49 22 433
2017 Office of the Chief Operating Officer / Archives Branch 6 17 33 30 8 2 3 40 25 87

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Library and Archives Canada 11 19 37 18 9 4 3 29 32 742
2017 Operations Sector 11 17 38 18 9 4 3 29 30 433
2017 Office of the Chief Operating Officer / Archives Branch 11 21 50 11 1 4 1 13 34 87

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Library and Archives Canada 46 33 9 6 5 1 0 80 11 745
2017 Operations Sector 44 32 9 8 7 1 0 76 14 433
2017 Office of the Chief Operating Officer / Archives Branch 54 30 5 3 7 1 0 85 10 87

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Library and Archives Canada 45 39 7 6 3 0 0 85 8 745
2017 Operations Sector 44 38 7 7 3 0 0 82 11 433
2017 Office of the Chief Operating Officer / Archives Branch 51 40 1 6 2 0 0 91 8 87

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Library and Archives Canada 32 41 15 4 2 5 1 78 6 743
2017 Operations Sector 31 37 18 5 2 6 0 73 8 432
2017 Office of the Chief Operating Officer / Archives Branch 31 42 19 1 2 5 0 77 4 87

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Library and Archives Canada 31 48 13 3 2 2 0 81 6 743
2017 Operations Sector 29 47 14 4 3 3 0 78 7 432
2017 Office of the Chief Operating Officer / Archives Branch 31 48 14 3 2 1 0 80 6 87

Question 57. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Library and Archives Canada 44 42 7 3 3 0 0 86 6 744
2017 Operations Sector 43 41 8 4 5 0 0 84 9 432
2017 Office of the Chief Operating Officer / Archives Branch 58 29 6 5 2 0 0 87 7 86

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Library and Archives Canada 24 33 16 7 7 7 5 66 16 745
2017 Operations Sector 24 32 15 8 9 8 4 64 19 433
2017 Office of the Chief Operating Officer / Archives Branch 31 35 15 4 6 8 2 73 10 87

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 41 12 4 2 3 0 81 7 173773
2017 Library and Archives Canada 38 44 10 3 1 4 0 86 4 740
2017 Operations Sector 42 40 10 3 1 3 1 86 4 431
2017 Office of the Chief Operating Officer / Archives Branch 45 41 10 2 0 1 0 87 2 87

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Library and Archives Canada 26 39 13 10 5 6 1 70 17 743
2017 Operations Sector 24 37 14 12 7 6 0 65 20 432
2017 Office of the Chief Operating Officer / Archives Branch 24 44 13 13 5 2 0 69 17 87

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 34 19 11 6 4 1 61 18 173919
2017 Library and Archives Canada 16 36 19 12 6 10 1 59 20 741
2017 Operations Sector 15 36 21 11 8 9 1 56 21 431
2017 Office of the Chief Operating Officer / Archives Branch 14 43 19 13 3 9 0 62 18 87

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Library and Archives Canada 16 24 19 12 12 13 4 49 28 742
2017 Operations Sector 16 24 19 13 14 11 3 47 31 431
2017 Office of the Chief Operating Officer / Archives Branch 24 20 19 15 10 9 2 50 29 86

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Library and Archives Canada 39 46 4 7 3 0 0 85 10 742
2017 Operations Sector 34 46 6 10 4 0 0 80 14 432
2017 Office of the Chief Operating Officer / Archives Branch 29 54 6 8 3 0 0 83 11 87

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Library and Archives Canada 47 38 7 6 2 0 0 85 9 743
2017 Operations Sector 44 39 7 7 2 0 0 83 10 432
2017 Office of the Chief Operating Officer / Archives Branch 45 41 3 10 0 0 1 86 10 87

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Library and Archives Canada 47 41 7 5 1 0 0 88 6 743
2017 Operations Sector 46 41 7 4 1 0 0 88 5 433
2017 Office of the Chief Operating Officer / Archives Branch 52 42 6 1 0 0 0 93 1 87

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Library and Archives Canada 63 30 3 3 1 0 1 94 4 743
2017 Operations Sector 63 29 3 3 1 0 1 93 4 432
2017 Office of the Chief Operating Officer / Archives Branch 59 34 2 3 1 0 0 93 4 87

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Library and Archives Canada 54 31 6 6 2 0 0 85 8 745
2017 Operations Sector 55 31 4 7 3 0 0 86 10 433
2017 Office of the Chief Operating Officer / Archives Branch 59 26 1 9 5 0 1 85 14 87

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Library and Archives Canada 60 28 4 5 2 0 1 89 7 745
2017 Operations Sector 59 28 5 6 2 0 1 88 7 433
2017 Office of the Chief Operating Officer / Archives Branch 60 28 4 7 0 0 1 89 7 87

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Library and Archives Canada 79 17 2 2 0 0 0 96 2 741
2017 Operations Sector 80 16 2 1 0 0 0 96 1 432
2017 Office of the Chief Operating Officer / Archives Branch 86 13 0 1 0 0 0 99 1 86

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 59 20 8 4 2 2 5 85 7 174121
2017 Library and Archives Canada 49 37 7 4 1 2 1 88 5 745
2017 Operations Sector 51 35 7 4 1 2 1 88 5 433
2017 Office of the Chief Operating Officer / Archives Branch 54 33 7 3 0 1 1 89 4 87

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 66 20 6 2 1 2 3 90 4 174041
2017 Library and Archives Canada 64 27 4 2 0 1 1 93 2 745
2017 Operations Sector 64 27 5 2 0 0 1 92 3 433
2017 Office of the Chief Operating Officer / Archives Branch 68 25 2 2 1 0 1 94 3 87

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 18 82 173948
2017 Library and Archives Canada 15 85 744
2017 Operations Sector 16 84 433
2017 Office of the Chief Operating Officer / Archives Branch 16 84 87

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Organization
(%)		 Total responses
2017 Public Service 51 30018
2017 Library and Archives Canada 48 110
2017 Operations Sector 53 72
2017 Office of the Chief Operating Officer / Archives Branch 50 14

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Organization
(%)		 Total responses
2017 Public Service 63 30018
2017 Library and Archives Canada 60 110
2017 Operations Sector 56 72
2017 Office of the Chief Operating Officer / Archives Branch 50 14

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Organization
(%)		 Total responses
2017 Public Service 8 30018
2017 Library and Archives Canada 9 110
2017 Operations Sector 12 72

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2017 Public Service 5 30018
2017 Library and Archives Canada 0 110
2017 Operations Sector 0 72
2017 Office of the Chief Operating Officer / Archives Branch 0 14

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2017 Public Service 6 30018
2017 Library and Archives Canada 9 110
2017 Operations Sector 9 72

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2017 Public Service 9 30018
2017 Library and Archives Canada 9 110
2017 Operations Sector 11 72

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 4 30018

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Organization
(%)		 Total responses
2017 Public Service 41 30045
2017 Library and Archives Canada 51 110
2017 Operations Sector 54 72
2017 Office of the Chief Operating Officer / Archives Branch 57 14

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Organization
(%)		 Total responses
2017 Public Service 40 30045
2017 Library and Archives Canada 39 110
2017 Operations Sector 33 72

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Organization
(%)		 Total responses
2017 Public Service 45 30045
2017 Library and Archives Canada 47 110
2017 Operations Sector 48 72
2017 Office of the Chief Operating Officer / Archives Branch 43 14

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Organization
(%)		 Total responses
2017 Public Service 41 30045
2017 Library and Archives Canada 32 110
2017 Operations Sector 32 72

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Organization
(%)		 Total responses
2017 Public Service 30 30045
2017 Library and Archives Canada 28 110
2017 Operations Sector 25 72
2017 Office of the Chief Operating Officer / Archives Branch 36 14

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Organization
(%)		 Total responses
2017 Public Service 57 30045
2017 Library and Archives Canada 58 110
2017 Operations Sector 57 72
2017 Office of the Chief Operating Officer / Archives Branch 36 14

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Organization
(%)		 Total responses
2017 Public Service 36 30045
2017 Library and Archives Canada 29 110
2017 Operations Sector 25 72

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Organization
(%)		 Total responses
2017 Public Service 2 30045
2017 Office of the Chief Operating Officer / Archives Branch 0 14

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Organization
(%)		 Total responses
2017 Public Service 10 30045
2017 Library and Archives Canada 10 110
2017 Operations Sector 13 72

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Organization
(%)		 Total responses
2017 Public Service 13 30045
2017 Library and Archives Canada 14 110
2017 Operations Sector 17 72

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Organization
(%)		 Total responses
2017 Public Service 48 30045
2017 Library and Archives Canada 42 110
2017 Operations Sector 35 72

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Organization
(%)		 Total responses
2017 Public Service 29 30045
2017 Library and Archives Canada 24 110
2017 Operations Sector 31 72

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 14 30045
2017 Library and Archives Canada 17 110
2017 Operations Sector 14 72

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2017 Public Service 52 30031
2017 Library and Archives Canada 54 110
2017 Operations Sector 52 72
2017 Office of the Chief Operating Officer / Archives Branch 43 14

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization
(%)		 Total responses
2017 Public Service 29 30031
2017 Library and Archives Canada 23 110
2017 Operations Sector 21 72

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 30031
2017 Library and Archives Canada 20 110
2017 Operations Sector 19 72

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Organization
(%)		 Total responses
2017 Public Service 22 30031
2017 Library and Archives Canada 25 110
2017 Operations Sector 25 72

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2017 Public Service 11 30031
2017 Library and Archives Canada 8 110
2017 Operations Sector 7 72
2017 Office of the Chief Operating Officer / Archives Branch 0 14

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 8 30031
2017 Library and Archives Canada 8 110
2017 Operations Sector 9 72
2017 Office of the Chief Operating Officer / Archives Branch 0 14

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2017 Public Service 14 30031
2017 Library and Archives Canada 10 110
2017 Operations Sector 7 72

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 11 30031
2017 Library and Archives Canada 11 110
2017 Operations Sector 14 72

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Organization
(%)		 Total responses
2017 Public Service 25 30031
2017 Library and Archives Canada 27 110
2017 Operations Sector 32 72
2017 Office of the Chief Operating Officer / Archives Branch 43 14

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Library and Archives Canada 12 102
2017 Operations Sector 9 66

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2017 Public Service 17 27791
2017 Library and Archives Canada 12 102
2017 Operations Sector 15 66

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Library and Archives Canada 12 102
2017 Operations Sector 8 66

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Organization
(%)		 Total responses
2017 Public Service 8 27791
2017 Library and Archives Canada 5 102

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Library and Archives Canada 16 102
2017 Operations Sector 15 66

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 11 27791
2017 Library and Archives Canada 14 102
2017 Operations Sector 16 66

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Library and Archives Canada 11 102

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Library and Archives Canada 12 102
2017 Operations Sector 14 66

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Library and Archives Canada 11 102
2017 Operations Sector 9 66

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2017 Public Service 26 27791
2017 Library and Archives Canada 25 102
2017 Operations Sector 24 66

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Library and Archives Canada 14 102
2017 Operations Sector 17 66
2017 Office of the Chief Operating Officer / Archives Branch 0 14

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2017 Public Service 45 27791
2017 Library and Archives Canada 44 102
2017 Operations Sector 42 66

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Organization
(%)		 Total responses
2017 Public Service 2 27791
2017 Office of the Chief Operating Officer / Archives Branch 0 14

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2017 Public Service 53 27791
2017 Library and Archives Canada 51 102
2017 Operations Sector 47 66

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Organization
(%)		 Total responses
2017 Public Service 1 27791
2017 Office of the Chief Operating Officer / Archives Branch 0 14

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 14 27791
2017 Library and Archives Canada 14 102
2017 Operations Sector 15 66

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 93 7 30021
2017 Library and Archives Canada 92 8 110
2017 Operations Sector 99 1 72
2017 Office of the Chief Operating Officer / Archives Branch 100 0 14

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Library and Archives Canada 13 16 18 6 6 31 9 49 20 745
2017 Operations Sector 13 14 21 8 7 30 8 43 24 433
2017 Office of the Chief Operating Officer / Archives Branch 8 12 24 6 10 33 6 33 26 87

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Library and Archives Canada 22 33 18 5 4 16 2 67 11 743
2017 Operations Sector 22 31 18 6 6 16 2 65 14 432
2017 Office of the Chief Operating Officer / Archives Branch 12 40 14 9 5 18 1 65 17 87

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 8 92 173800
2017 Library and Archives Canada 5 95 743
2017 Operations Sector 6 94 432
2017 Office of the Chief Operating Officer / Archives Branch 8 92 87

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Organization
(%)		 Total responses
2017 Public Service 38 13842
2017 Library and Archives Canada 41 38
2017 Operations Sector 56 25

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Organization
(%)		 Total responses
2017 Public Service 79 13842
2017 Library and Archives Canada 77 38
2017 Operations Sector 72 25

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13842
2017 Library and Archives Canada 0 38
2017 Operations Sector 0 25

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13842
2017 Library and Archives Canada 0 38
2017 Operations Sector 0 25

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13842

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2017 Public Service 9 13842

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13842
2017 Operations Sector 0 25

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Organization
(%)		 Total responses
2017 Public Service 24 13782
2017 Library and Archives Canada 22 38

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Organization
(%)		 Total responses
2017 Public Service 19 13782
2017 Library and Archives Canada 14 38

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Organization
(%)		 Total responses
2017 Public Service 14 13782
2017 Library and Archives Canada 13 38

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13782

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Organization
(%)		 Total responses
2017 Public Service 25 13782
2017 Library and Archives Canada 18 38
2017 Operations Sector 23 25

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Organization
(%)		 Total responses
2017 Public Service 30 13782
2017 Library and Archives Canada 29 38
2017 Operations Sector 45 25

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13782
2017 Library and Archives Canada 0 38
2017 Operations Sector 0 25

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization
(%)		 Total responses
2017 Public Service 2 13782

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Organization
(%)		 Total responses
2017 Public Service 8 13782

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13782
2017 Library and Archives Canada 26 38
2017 Operations Sector 36 25

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization
(%)		 Total responses
2017 Public Service 1 13782
2017 Library and Archives Canada 0 38
2017 Operations Sector 0 25

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13782

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Organization
(%)		 Total responses
2017 Public Service 0 13782
2017 Library and Archives Canada 0 38
2017 Operations Sector 0 25

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 20 13782
2017 Library and Archives Canada 34 38

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2017 Public Service 31 13844
2017 Library and Archives Canada 35 38
2017 Operations Sector 28 25

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13844
2017 Library and Archives Canada 16 38

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13844

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Organization
(%)		 Total responses
2017 Public Service 19 13844
2017 Library and Archives Canada 24 38
2017 Operations Sector 24 25

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13844
2017 Operations Sector 0 25

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13844

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 13844
2017 Operations Sector 0 25

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Organization
(%)		 Total responses
2017 Public Service 8 13844
2017 Library and Archives Canada 13 38

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Organization
(%)		 Total responses
2017 Public Service 48 13844
2017 Library and Archives Canada 39 38
2017 Operations Sector 44 25

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 12884

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2017 Public Service 13 12884
2017 Library and Archives Canada 20 36
2017 Operations Sector 22 23

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Organization
(%)		 Total responses
2017 Public Service 5 12884

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Organization
(%)		 Total responses
2017 Public Service 3 12884

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Organization
(%)		 Total responses
2017 Public Service 3 12884
2017 Library and Archives Canada 0 36
2017 Operations Sector 0 23

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 5 12884

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 12884

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2017 Public Service 24 12884
2017 Library and Archives Canada 28 36
2017 Operations Sector 30 23

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884
2017 Library and Archives Canada 14 36

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2017 Public Service 44 12884
2017 Library and Archives Canada 42 36
2017 Operations Sector 43 23

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Organization
(%)		 Total responses
2017 Public Service 2 12884

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2017 Public Service 61 12884
2017 Library and Archives Canada 49 36
2017 Operations Sector 56 23

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Organization
(%)		 Total responses
2017 Public Service 1 12884
2017 Library and Archives Canada 0 36
2017 Operations Sector 0 23

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 13 12884
2017 Library and Archives Canada 16 36

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 93 7 13875
2017 Library and Archives Canada 92 8 38
2017 Operations Sector 100 0 25

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Library and Archives Canada 12 17 18 2 2 39 10 56 8 743
2017 Operations Sector 12 14 22 3 2 38 9 48 10 432
2017 Office of the Chief Operating Officer / Archives Branch 8 16 27 5 0 40 5 43 8 87

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Library and Archives Canada 21 35 17 3 2 20 3 72 6 743
2017 Operations Sector 22 32 19 4 3 18 2 67 8 432
2017 Office of the Chief Operating Officer / Archives Branch 12 40 26 7 0 14 1 62 8 87

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 17 83 173939
2017 Library and Archives Canada 15 85 742
2017 Operations Sector 14 86 431
2017 Office of the Chief Operating Officer / Archives Branch 14 86 87

Question 89. Were any measures taken to accommodate your needs?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 78 22 29537
2017 Library and Archives Canada 83 17 110
2017 Operations Sector 87 13 62
2017 Office of the Chief Operating Officer / Archives Branch 92 8 12

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Library and Archives Canada 49 39 1 3 3 0 4 92 7 91
2017 Operations Sector 57 30 2 4 6 0 2 88 9 54
2017 Office of the Chief Operating Officer / Archives Branch 73 27 0 0 0 0 0 100 0 11

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 48 10 6 2 2 5 81 9 174249
2017 Library and Archives Canada 23 51 11 7 1 1 6 80 8 744
2017 Operations Sector 23 53 11 8 1 1 3 79 9 433
2017 Office of the Chief Operating Officer / Archives Branch 23 53 9 8 1 0 5 80 10 87

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 24 21 9 7 20 8 49 22 173925
2017 Library and Archives Canada 10 22 20 6 5 26 11 51 17 741
2017 Operations Sector 9 23 24 7 7 23 7 46 21 431
2017 Office of the Chief Operating Officer / Archives Branch 8 25 29 6 10 15 7 42 21 87

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 38 32 11 4 2 8 5 81 7 174213
2017 Library and Archives Canada 39 37 9 2 0 8 6 87 3 741
2017 Operations Sector 39 35 10 3 0 9 4 85 4 431
2017 Office of the Chief Operating Officer / Archives Branch 47 31 6 4 1 6 5 88 5 87

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 31 14 6 4 11 5 72 11 173897
2017 Library and Archives Canada 29 35 12 4 2 13 6 78 7 738
2017 Operations Sector 28 33 13 5 3 14 4 74 10 430
2017 Office of the Chief Operating Officer / Archives Branch 23 39 11 8 2 12 5 74 13 86
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 27 8 6 5 1 0 81 11 174035
2017 Library and Archives Canada 56 29 7 4 3 0 0 85 7 743
2017 Operations Sector 56 28 6 6 4 0 0 84 10 432
2017 Office of the Chief Operating Officer / Archives Branch 69 20 3 4 3 0 0 89 8 87

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Library and Archives Canada 57 26 9 4 2 2 0 85 7 745
2017 Operations Sector 57 23 9 5 4 2 0 82 8 433
2017 Office of the Chief Operating Officer / Archives Branch 70 16 6 3 3 0 1 87 7 87

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Library and Archives Canada 14 39 22 10 6 9 0 58 17 743
2017 Operations Sector 13 38 23 12 7 7 0 55 21 432
2017 Office of the Chief Operating Officer / Archives Branch 9 47 23 16 2 2 0 57 19 87

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Library and Archives Canada 18 42 20 10 7 4 0 62 18 743
2017 Operations Sector 16 42 19 12 8 3 0 60 21 431
2017 Office of the Chief Operating Officer / Archives Branch 16 47 18 13 6 0 0 63 19 87

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Library and Archives Canada 24 26 21 13 11 0 3 52 26 740
2017 Operations Sector 22 28 21 13 13 0 2 52 27 430
2017 Office of the Chief Operating Officer / Archives Branch 12 32 28 17 9 0 2 45 27 87

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Library and Archives Canada 18 30 28 14 8 0 1 50 22 745
2017 Operations Sector 20 30 28 14 7 0 1 51 21 433
2017 Office of the Chief Operating Officer / Archives Branch 14 31 31 15 9 0 0 45 24 87

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Library and Archives Canada 29 30 22 11 5 1 2 61 17 738
2017 Operations Sector 34 33 18 9 4 1 2 69 13 429
2017 Office of the Chief Operating Officer / Archives Branch 30 31 20 13 6 0 0 62 19 86

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Library and Archives Canada 20 24 25 14 14 1 2 46 29 744
2017 Operations Sector 22 23 25 13 16 1 1 45 29 432
2017 Office of the Chief Operating Officer / Archives Branch 11 28 25 17 19 0 0 39 36 87

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Library and Archives Canada 51 19 9 4 2 1 14 83 6 741
2017 Operations Sector 56 16 5 3 2 1 16 87 6 430
2017 Office of the Chief Operating Officer / Archives Branch 58 20 8 4 3 0 8 84 7 87

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Library and Archives Canada 36 29 19 8 6 0 1 66 14 744
2017 Operations Sector 35 31 17 10 6 0 1 67 16 433
2017 Office of the Chief Operating Officer / Archives Branch 40 29 16 9 6 0 0 69 15 87

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Library and Archives Canada 28 35 21 10 4 1 2 64 15 743
2017 Operations Sector 27 35 21 9 5 1 2 64 14 432
2017 Office of the Chief Operating Officer / Archives Branch 21 38 25 8 6 1 1 60 14 87

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Library and Archives Canada 26 29 26 11 5 1 2 56 17 744
2017 Operations Sector 29 29 25 10 5 1 2 59 16 433
2017 Office of the Chief Operating Officer / Archives Branch 16 36 29 13 6 0 1 53 19 87

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Library and Archives Canada 31 31 20 10 5 1 2 64 15 743
2017 Operations Sector 35 33 15 9 5 1 2 70 15 433
2017 Office of the Chief Operating Officer / Archives Branch 30 37 21 7 4 0 1 67 12 87

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Library and Archives Canada 36 31 19 7 3 1 3 70 10 744
2017 Operations Sector 40 30 16 7 3 1 3 73 10 433
2017 Office of the Chief Operating Officer / Archives Branch 38 26 25 6 2 1 1 66 8 87

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Library and Archives Canada 60 22 10 4 3 0 1 83 7 745
2017 Operations Sector 56 25 10 5 3 0 1 82 8 433
2017 Office of the Chief Operating Officer / Archives Branch 61 21 13 2 0 1 2 85 2 87

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Library and Archives Canada 76 9 5 4 2 1 4 89 6 743
2017 Operations Sector 76 8 4 4 3 1 3 88 7 433
2017 Office of the Chief Operating Officer / Archives Branch 75 10 2 8 0 1 3 89 8 87

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Library and Archives Canada 55 27 9 5 2 1 3 84 7 744
2017 Operations Sector 55 27 9 5 3 0 2 83 7 433
2017 Office of the Chief Operating Officer / Archives Branch 45 37 8 4 3 1 1 84 8 87

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Library and Archives Canada 65 15 7 5 4 1 3 83 9 742
2017 Operations Sector 66 15 6 5 6 0 3 83 11 431
2017 Office of the Chief Operating Officer / Archives Branch 68 15 7 2 6 1 1 85 8 87

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Library and Archives Canada 59 10 3 2 1 1 24 91 5 743
2017 Operations Sector 59 10 3 2 1 0 25 93 3 432
2017 Office of the Chief Operating Officer / Archives Branch 60 14 3 0 0 1 22 96 0 87

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Library and Archives Canada 65 18 6 2 1 1 7 90 3 741
2017 Operations Sector 61 23 7 3 1 1 5 89 4 433
2017 Office of the Chief Operating Officer / Archives Branch 52 35 7 3 0 1 1 89 4 87

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Library and Archives Canada 62 13 7 4 6 1 5 81 11 745
2017 Operations Sector 58 14 10 5 7 1 4 77 13 433
2017 Office of the Chief Operating Officer / Archives Branch 70 13 2 5 2 4 5 90 8 87

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Library and Archives Canada 48 29 13 4 2 0 3 81 6 742
2017 Operations Sector 46 32 15 4 2 1 2 79 5 433
2017 Office of the Chief Operating Officer / Archives Branch 38 37 20 3 1 1 0 76 5 87

Question 84. Overall, my level of work-related stress is
Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Library and Archives Canada 14 36 34 12 4 1 0 50 16 745
2017 Operations Sector 13 38 33 12 4 1 0 51 15 433
2017 Office of the Chief Operating Officer / Archives Branch 8 45 32 10 5 0 0 53 15 87

Question 85. After my workday, I feel emotionally drained.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Library and Archives Canada 5 16 38 27 14 0 1 41 20 743
2017 Operations Sector 5 15 38 28 13 0 0 41 21 431
2017 Office of the Chief Operating Officer / Archives Branch 5 15 33 36 10 1 0 47 20 86
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Library and Archives Canada 38 23 17 10 6 4 1 40 60 744
2017 Operations Sector 38 24 18 10 7 3 0 39 61 433
2017 Office of the Chief Operating Officer / Archives Branch 30 32 18 14 2 2 1 31 69 87

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 22 111807
2017 Library and Archives Canada 22 427
2017 Operations Sector 21 254
2017 Office of the Chief Operating Officer / Archives Branch 21 58

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 34 111807
2017 Library and Archives Canada 27 427
2017 Operations Sector 27 254
2017 Office of the Chief Operating Officer / Archives Branch 22 58

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 18 111807
2017 Library and Archives Canada 15 427
2017 Operations Sector 13 254
2017 Office of the Chief Operating Officer / Archives Branch 12 58

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Organization
(%)		 Total responses
2017 Public Service 47 111807
2017 Library and Archives Canada 52 427
2017 Operations Sector 52 254
2017 Office of the Chief Operating Officer / Archives Branch 47 58

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Organization
(%)		 Total responses
2017 Public Service 6 111807
2017 Library and Archives Canada 6 427
2017 Operations Sector 5 254
2017 Office of the Chief Operating Officer / Archives Branch 7 58

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Organization
(%)		 Total responses
2017 Public Service 40 111807
2017 Library and Archives Canada 37 427
2017 Operations Sector 39 254
2017 Office of the Chief Operating Officer / Archives Branch 45 58

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Organization 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Public Service 7 48 18 10 4 14 109569
2017 Library and Archives Canada 9 56 17 8 2 8 411
2017 Operations Sector 9 57 16 10 1 8 247
2017 Office of the Chief Operating Officer / Archives Branch 10 51 16 14 2 7 57

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Library and Archives Canada 16 26 13 17 16 2 10 48 37 429
2017 Operations Sector 10 24 16 20 20 2 9 37 45 254
2017 Office of the Chief Operating Officer / Archives Branch 15 26 16 24 10 2 7 45 38 58

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Library and Archives Canada 5 12 14 12 19 5 33 28 50 429
2017 Operations Sector 4 10 16 12 16 6 37 24 49 254
2017 Office of the Chief Operating Officer / Archives Branch 2 7 21 14 8 5 43 17 43 58
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