2017 Public Service Employee Survey Results by Theme for Infrastructure Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	38	31	16	12	3	69	15	31
2017	Administration and operations	34	39	18	0	9	73	9	55
2017	Human resources	39	38	9	14	0	77	14	20
2017	Financial management	49	35	4	8	4	85	11	26
2017	Information technology	41	45	9	4	0	87	4	20
2017	Policy	35	47	5	7	6	82	13	53
2017	Project management	30	54	5	8	3	84	11	35
2017	None of the above	32	47	15	0	6	79	6	15
2014	Communications or public affairs	17	53	13	10	8	70	17	40
2014	Administration and operations	25	47	10	8	10	72	18	70
2014	Human resources	44	34	22	0	0	78	0	18
2014	Financial management	47	53	0	0	0	100	0	19
2014	Information technology	35	39	15	8	4	74	12	25
2014	Other services to the public	9	64	18	9	0	73	9	11
2014	None of the above	36	37	8	10	10	73	19	72

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	41	37	12	6	3	78	9	31
2017	Administration and operations	29	30	16	11	14	59	25	55
2017	Human resources	21	36	30	9	4	57	14	20
2017	Financial management	44	41	8	8	0	85	8	25
2017	Information technology	41	45	9	4	0	87	4	20
2017	Policy	31	49	4	9	7	80	17	53
2017	Project management	24	41	16	8	11	65	19	35
2017	None of the above	32	28	14	13	13	60	26	15

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	51	34	9	6	0	85	6	31
2017	Administration and operations	48	38	7	5	2	86	7	55
2017	Human resources	56	39	5	0	0	95	0	20
2017	Financial management	64	28	4	0	4	92	4	26
2017	Information technology	50	37	9	4	0	87	4	20
2017	Policy	48	37	6	8	2	85	9	53
2017	Project management	33	57	8	3	0	89	3	35
2017	None of the above	45	42	7	6	0	87	6	15
2014	Communications or public affairs	39	48	13	0	0	87	0	40
2014	Administration and operations	49	34	14	1	1	83	3	70
2014	Human resources	83	17	0	0	0	100	0	18
2014	Financial management	63	37	0	0	0	100	0	19
2014	Information technology	58	27	15	0	0	85	0	25
2014	Other services to the public	64	18	18	0	0	82	0	11
2014	None of the above	59	23	7	7	4	82	11	72

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	44	31	16	9	0	0	75	9	31
2017	Administration and operations	34	40	12	11	4	0	73	14	55
2017	Human resources	44	26	16	14	0	0	70	14	20
2017	Financial management	56	28	8	4	4	0	85	8	26
2017	Information technology	48	37	5	5	0	6	90	5	19
2017	Policy	36	38	13	5	8	0	74	13	53
2017	Project management	24	54	14	5	3	0	78	8	35
2017	None of the above	26	33	20	15	6	0	59	21	15
2014	Communications or public affairs	29	48	12	5	5	0	77	10	40
2014	Administration and operations	25	49	14	7	4	0	75	11	70
2014	Human resources	55	45	0	0	0	0	100	0	18
2014	Financial management	47	48	5	0	0	0	95	0	19
2014	Information technology	38	43	19	0	0	0	81	0	25
2014	Other services to the public	37	36	18	9	0	0	73	9	11
2014	None of the above	41	33	12	7	7	0	74	14	72

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	43	31	16	6	3	0	74	10	30
2017	Administration and operations	33	30	14	12	11	0	63	23	55
2017	Human resources	31	13	32	10	9	5	46	20	20
2017	Financial management	62	27	4	4	4	0	89	7	26
2017	Information technology	53	18	25	4	0	0	71	4	19
2017	Policy	36	34	8	11	11	0	70	22	53
2017	Project management	32	30	8	16	11	3	64	28	35
2017	None of the above	33	20	20	14	6	8	57	21	15
2014	Communications or public affairs	21	56	15	3	5	0	77	7	40
2014	Administration and operations	40	32	15	7	6	0	72	13	70
2014	Human resources	56	22	17	6	0	0	78	6	18
2014	Financial management	48	52	0	0	0	0	100	0	19
2014	Information technology	35	43	15	0	4	4	80	4	25
2014	Other services to the public	18	28	18	27	9	0	46	36	11
2014	None of the above	44	28	11	11	7	0	71	18	72

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	35	40	12	9	3	0	75	12	31
2017	Administration and operations	34	34	13	9	11	0	68	20	54
2017	Human resources	31	22	29	5	9	5	55	15	20
2017	Financial management	61	28	7	4	0	0	89	4	26
2017	Information technology	55	22	9	9	0	6	81	9	20
2017	Policy	33	44	8	6	9	0	77	15	52
2017	Project management	25	43	11	8	14	0	67	22	35
2017	None of the above	33	20	28	14	6	0	52	20	15
2014	Communications or public affairs	24	54	12	5	5	0	78	10	40
2014	Administration and operations	32	41	15	9	3	0	73	11	70
2014	Human resources	50	34	17	0	0	0	83	0	18
2014	Financial management	48	52	0	0	0	0	100	0	19
2014	Information technology	35	43	11	0	4	8	84	4	25
2014	Other services to the public	18	37	18	27	0	0	55	27	11
2014	None of the above	42	29	7	15	5	1	72	21	72

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	32	43	3	6	15	0	0	75	22	31
2017	Administration and operations	30	26	14	19	7	3	0	58	27	55
2017	Human resources	27	22	20	13	14	5	0	51	29	20
2017	Financial management	48	21	15	11	0	4	0	73	12	26
2017	Information technology	64	0	18	14	4	0	0	64	19	20
2017	Policy	25	25	21	18	11	0	0	50	29	53
2017	Project management	14	30	13	22	14	8	0	48	38	35
2017	None of the above	26	7	20	28	20	0	0	32	48	15
2014	Communications or public affairs	17	23	25	20	14	2	0	40	35	40
2014	Administration and operations	35	21	15	15	7	6	0	60	24	70
2014	Human resources	41	29	6	18	6	0	0	71	24	17
2014	Financial management	58	31	10	0	0	0	0	90	0	19
2014	Information technology	31	27	23	8	4	8	0	63	12	25
2014	Other services to the public	27	18	9	27	18	0	0	45	45	11
2014	None of the above	32	18	18	14	12	4	3	53	28	72

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	48	37	9	3	3	0	0	85	6	31
2017	Administration and operations	62	17	12	7	2	0	0	79	9	55
2017	Human resources	52	19	11	0	4	8	5	83	5	20
2017	Financial management	56	32	8	0	0	4	0	92	0	26
2017	Information technology	46	31	15	9	0	0	0	77	9	20
2017	Policy	41	31	17	7	0	4	0	75	8	53
2017	Project management	43	38	8	3	5	3	0	84	8	35
2017	None of the above	54	13	21	0	6	7	0	71	7	15
2014	Communications or public affairs	39	39	8	2	7	5	0	82	10	40
2014	Administration and operations	50	26	14	1	7	1	0	77	9	70
2014	Human resources	33	56	11	0	0	0	0	89	0	18
2014	Financial management	79	21	0	0	0	0	0	100	0	19
2014	Information technology	46	27	15	4	4	4	0	77	8	25
2014	Other services to the public	45	36	18	0	0	0	0	82	0	11
2014	None of the above	59	16	5	7	4	5	3	82	12	72

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	54	25	9	9	3	0	0	78	12	31
2017	Administration and operations	56	25	9	9	2	0	0	81	10	55
2017	Human resources	30	50	11	4	0	0	5	84	5	20
2017	Financial management	53	40	4	4	0	0	0	92	4	26
2017	Information technology	59	19	18	4	0	0	0	78	4	20
2017	Policy	37	46	8	4	6	0	0	83	9	53
2017	Project management	41	39	6	5	8	0	0	81	14	34
2017	None of the above	67	14	0	13	0	7	0	86	14	15
2014	Communications or public affairs	39	46	5	2	5	3	0	87	8	40
2014	Administration and operations	55	26	3	10	6	1	0	81	16	70
2014	Human resources	44	33	17	6	0	0	0	77	6	18
2014	Financial management	79	21	0	0	0	0	0	100	0	19
2014	Information technology	54	23	19	0	4	0	0	77	4	25
2014	Other services to the public	36	27	18	18	0	0	0	63	18	11
2014	None of the above	44	30	11	7	4	3	1	77	11	72

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	51	31	6	12	0	0	0	81	12	31
2017	Administration and operations	59	14	10	7	9	0	0	74	16	55
2017	Human resources	53	22	11	9	0	0	5	79	10	20
2017	Financial management	71	25	4	0	0	0	0	96	0	26
2017	Information technology	55	26	19	0	0	0	0	81	0	20
2017	Policy	47	33	13	6	2	0	0	80	7	53
2017	Project management	51	30	8	5	5	0	0	81	11	35
2017	None of the above	53	13	13	14	0	7	0	71	15	15
2014	Communications or public affairs	33	52	9	0	5	0	0	86	5	40
2014	Administration and operations	46	28	11	6	9	0	0	75	14	70
2014	Human resources	50	33	17	0	0	0	0	83	0	18
2014	Financial management	84	10	0	5	0	0	0	95	5	19
2014	Information technology	54	23	15	4	4	0	0	77	8	25
2014	Other services to the public	55	27	9	9	0	0	0	82	9	11
2014	None of the above	54	27	9	3	4	1	1	83	7	72

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	39	40	9	9	3	0	0	79	12	31
2017	Administration and operations	38	28	17	9	4	4	0	69	13	55
2017	Human resources	5	42	36	4	9	5	0	49	14	20
2017	Financial management	38	39	4	15	0	4	0	80	16	26
2017	Information technology	50	23	13	9	0	4	0	77	9	20
2017	Policy	20	57	11	5	6	2	0	78	11	53
2017	Project management	19	25	24	8	16	6	3	48	26	35
2017	None of the above	32	27	21	14	6	0	0	59	21	15
2014	Communications or public affairs	21	40	12	5	9	13	0	70	16	40
2014	Administration and operations	21	41	21	8	6	3	0	64	14	70
2014	Human resources	6	39	17	28	6	0	6	47	36	18
2014	Financial management	42	42	5	10	0	0	0	84	10	19
2014	Information technology	15	51	15	0	8	12	0	74	9	25
2014	Other services to the public	28	36	9	9	0	18	0	78	11	11
2014	None of the above	32	34	11	11	3	10	0	73	15	72

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	42	21	21	12	3	0	0	63	16	31
2017	Administration and operations	31	30	14	14	10	0	0	62	25	55
2017	Human resources	5	26	38	18	9	5	0	32	28	20
2017	Financial management	36	37	15	11	0	0	0	73	11	26
2017	Information technology	46	26	18	4	0	6	0	76	5	20
2017	Policy	20	43	13	16	7	0	0	63	24	53
2017	Project management	16	20	21	14	22	6	3	39	38	35
2017	None of the above	26	48	0	14	13	0	0	74	26	15
2014	Communications or public affairs	21	43	20	7	7	3	0	65	15	40
2014	Administration and operations	22	32	17	16	11	1	0	55	27	70
2014	Human resources	28	39	23	11	0	0	0	66	11	18
2014	Financial management	42	32	16	10	0	0	0	74	10	19
2014	Information technology	19	46	23	4	0	8	0	71	4	25
2014	Other services to the public	9	45	27	18	0	0	0	55	18	11
2014	None of the above	27	31	22	12	5	1	0	60	18	72

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	33	27	24	12	3	0	0	60	16	31
2017	Administration and operations	21	37	19	16	7	0	0	58	23	55
2017	Human resources	5	26	38	18	9	5	0	32	28	20
2017	Financial management	20	54	11	15	0	0	0	73	15	26
2017	Information technology	46	22	13	13	0	6	0	72	14	20
2017	Policy	13	34	23	18	9	2	0	48	28	53
2017	Project management	14	17	26	11	24	6	3	33	38	35
2017	None of the above	19	28	27	7	20	0	0	47	26	15
2014	Communications or public affairs	11	40	25	18	7	0	0	51	24	40
2014	Administration and operations	19	36	16	17	11	1	0	56	29	70
2014	Human resources	28	56	11	6	0	0	0	83	6	18
2014	Financial management	32	47	16	5	0	0	0	79	5	19
2014	Information technology	19	51	15	4	0	12	0	79	4	25
2014	Other services to the public	9	27	36	18	9	0	0	36	27	11
2014	None of the above	11	39	16	21	8	4	0	53	30	72

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	35	15	21	12	12	3	0	52	26	31
2017	Administration and operations	30	25	11	19	14	2	0	55	34	55
2017	Human resources	5	30	18	23	9	16	0	42	38	20
2017	Financial management	38	43	4	11	4	0	0	81	15	26
2017	Information technology	46	18	4	13	13	6	0	67	28	20
2017	Policy	21	42	7	13	13	4	0	66	27	53
2017	Project management	13	32	19	11	19	3	3	48	32	35
2017	None of the above	33	14	7	27	20	0	0	47	47	15
2014	Communications or public affairs	12	37	25	14	9	3	0	50	25	40
2014	Administration and operations	21	31	18	17	7	6	0	55	25	70
2014	Human resources	28	44	22	0	0	6	0	77	0	18
2014	Financial management	53	26	10	10	0	0	0	79	10	19
2014	Information technology	23	39	15	12	4	8	0	67	17	25
2014	Other services to the public	18	0	27	45	0	9	0	20	50	11
2014	None of the above	15	32	11	16	15	11	0	52	35	72

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	39	28	18	12	3	0	0	67	15	31
2017	Administration and operations	33	27	23	11	7	0	0	59	18	55
2017	Human resources	0	35	43	9	9	5	0	37	18	20
2017	Financial management	31	32	11	26	0	0	0	62	26	26
2017	Information technology	33	35	18	9	0	6	0	72	9	20
2017	Policy	15	52	13	15	4	2	0	68	19	53
2017	Project management	11	44	22	8	11	3	3	57	20	35
2017	None of the above	26	34	20	7	13	0	0	60	20	15
2014	Communications or public affairs	16	50	10	19	2	3	0	68	21	40
2014	Administration and operations	13	32	22	21	10	1	0	46	32	70
2014	Human resources	28	33	17	11	0	6	6	69	12	18
2014	Financial management	42	37	10	5	5	0	0	79	10	19
2014	Information technology	27	31	27	8	0	8	0	62	9	25
2014	Other services to the public	9	18	18	36	9	9	0	30	50	11
2014	None of the above	17	26	17	22	14	4	0	45	38	71

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	32	31	16	16	6	0	0	63	22	31
2017	Administration and operations	33	19	20	14	12	0	2	53	27	55
2017	Human resources	21	40	21	9	9	0	0	61	18	20
2017	Financial management	31	36	18	11	4	0	0	66	15	26
2017	Information technology	28	46	18	9	0	0	0	73	9	20
2017	Policy	30	39	15	11	6	0	0	69	16	53
2017	Project management	29	39	11	11	11	0	0	68	21	35
2017	None of the above	26	21	13	14	20	0	7	50	36	15
2014	Communications or public affairs	19	47	18	12	5	0	0	66	16	40
2014	Administration and operations	28	34	14	15	9	0	0	62	23	69
2014	Human resources	28	39	23	11	0	0	0	66	11	18
2014	Financial management	52	43	0	5	0	0	0	95	5	19
2014	Information technology	35	43	19	0	4	0	0	77	4	25
2014	Other services to the public	9	55	18	18	0	0	0	64	18	11
2014	None of the above	33	40	15	3	8	1	0	74	11	72

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	26	37	16	16	6	63	22	31
2017	Administration and operations	18	42	18	16	7	59	23	55
2017	Human resources	31	44	16	4	4	76	9	20
2017	Financial management	42	30	9	15	4	72	19	26
2017	Information technology	37	40	13	10	0	77	10	20
2017	Policy	15	47	13	20	5	62	25	53
2017	Project management	16	51	11	14	8	67	22	35
2017	None of the above	19	33	14	28	6	52	34	15

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	17	24	15	12	16	15	0	49	33	31
2017	Administration and operations	17	19	23	3	9	23	5	51	17	55
2017	Human resources	12	21	14	9	0	44	0	59	15	20
2017	Financial management	26	31	21	15	0	7	0	61	16	26
2017	Information technology	20	30	31	9	0	10	0	56	10	20
2017	Policy	11	25	11	11	4	34	4	58	24	53
2017	Project management	7	14	27	14	14	22	3	28	36	35
2017	None of the above	13	13	27	14	14	20	0	32	35	15
2014	Communications or public affairs	9	24	18	30	14	3	3	35	47	40
2014	Administration and operations	14	28	21	10	8	17	1	52	22	70
2014	Human resources	23	28	22	17	0	6	6	56	19	18
2014	Financial management	47	10	16	10	5	5	5	64	17	19
2014	Information technology	12	31	27	8	12	8	4	48	22	25
2014	Other services to the public	18	9	27	18	0	18	9	38	25	11
2014	None of the above	11	19	19	8	8	26	8	46	25	72

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	44	40	0	12	3	0	0	84	16	31
2017	Administration and operations	50	25	11	9	5	0	0	75	14	55
2017	Human resources	30	31	11	14	4	5	5	68	20	20
2017	Financial management	45	38	13	4	0	0	0	83	4	26
2017	Information technology	50	37	13	0	0	0	0	87	0	20
2017	Policy	26	41	17	11	5	0	0	67	16	53
2017	Project management	40	39	11	3	8	0	0	78	11	35
2017	None of the above	33	47	7	7	0	7	0	85	7	15
2014	Communications or public affairs	25	55	10	0	7	3	0	82	8	40
2014	Administration and operations	36	37	13	7	6	1	0	74	13	70
2014	Human resources	44	28	28	0	0	0	0	72	0	18
2014	Financial management	68	32	0	0	0	0	0	100	0	19
2014	Information technology	54	16	19	8	0	4	0	72	8	25
2014	Other services to the public	36	45	9	9	0	0	0	82	9	11
2014	None of the above	40	34	9	11	3	1	1	76	14	72

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Financial management	32	52	0	16	0	0	0	84	16	12
2017	Information technology	30	50	0	10	0	0	10	89	11	10
2017	Policy	11	50	0	20	0	5	15	76	24	20
2017	Project management	0	50	10	0	19	11	9	63	24	10
2014	Communications or public affairs	25	41	9	18	8	0	0	66	25	12
2014	Administration and operations	14	41	18	9	9	5	4	60	20	22
2014	None of the above	20	40	8	12	0	0	19	75	15	24

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	36	33	12	16	3	0	0	69	19	31
2017	Administration and operations	45	28	12	12	2	0	0	73	14	55
2017	Human resources	27	55	9	0	4	5	0	86	5	20
2017	Financial management	34	59	0	3	0	4	0	96	4	26
2017	Information technology	54	13	9	4	13	6	0	72	19	20
2017	Policy	38	49	4	6	2	2	0	89	8	53
2017	Project management	26	38	8	19	8	0	0	65	27	35
2017	None of the above	29	50	7	7	7	0	0	79	14	14
2014	Communications or public affairs	19	53	18	5	3	0	3	74	8	40
2014	Administration and operations	39	42	3	11	3	0	1	83	14	70
2014	Human resources	56	39	0	0	0	0	6	100	0	18
2014	Financial management	57	37	0	0	0	0	6	100	0	19
2014	Information technology	23	47	7	15	4	0	4	73	20	25
2014	Other services to the public	37	54	9	0	0	0	0	91	0	11
2014	None of the above	50	26	12	7	3	3	0	78	10	72

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	38	40	9	12	0	0	0	78	12	31
2017	Administration and operations	37	31	9	7	9	7	0	73	17	54
2017	Human resources	25	41	16	4	0	14	0	77	5	20
2017	Financial management	26	44	7	8	0	11	4	82	9	26
2017	Information technology	50	31	9	0	4	6	0	86	5	20
2017	Policy	32	35	9	5	2	16	0	80	9	53
2017	Project management	26	24	11	11	11	14	3	61	26	35
2017	None of the above	32	20	0	7	6	35	0	80	20	15
2014	Communications or public affairs	28	26	15	8	12	8	3	61	22	40
2014	Administration and operations	34	27	17	11	7	4	0	63	19	70
2014	Human resources	45	28	11	6	6	0	6	77	12	18
2014	Financial management	58	31	11	0	0	0	0	89	0	19
2014	Information technology	31	35	19	8	4	0	4	68	12	25
2014	Other services to the public	28	36	0	27	0	0	9	70	30	11
2014	None of the above	37	21	15	10	5	13	0	66	17	72

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	38	40	12	9	0	0	0	78	9	31
2017	Administration and operations	32	33	14	20	2	0	0	64	21	55
2017	Human resources	30	27	25	10	4	0	4	60	14	20
2017	Financial management	34	42	13	7	4	0	0	76	11	26
2017	Information technology	59	18	4	9	10	0	0	77	19	20
2017	Policy	33	33	13	13	6	0	2	67	20	52
2017	Project management	16	42	11	23	8	0	0	58	32	35
2017	None of the above	25	35	7	20	13	0	0	60	33	15
2014	Communications or public affairs	36	36	10	9	7	0	3	73	17	40
2014	Administration and operations	34	35	17	11	1	1	0	70	13	70
2014	Human resources	50	39	6	6	0	0	0	89	6	18
2014	Financial management	57	38	5	0	0	0	0	95	0	19
2014	Information technology	50	19	11	12	4	4	0	72	16	25
2014	Other services to the public	28	63	0	9	0	0	0	91	9	11
2014	None of the above	26	49	14	7	3	0	2	76	10	72

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	41	40	12	6	0	82	6	31
2017	Administration and operations	32	42	14	7	5	74	12	55
2017	Human resources	43	34	9	14	0	77	14	20
2017	Financial management	49	39	8	4	0	88	4	26
2017	Information technology	46	26	19	9	0	72	9	20
2017	Policy	42	41	0	9	8	83	17	53
2017	Project management	30	57	3	10	0	87	10	34
2017	None of the above	25	40	6	14	14	66	28	15
2014	Communications or public affairs	23	48	20	3	8	70	10	40
2014	Administration and operations	22	40	19	10	10	62	20	70
2014	Human resources	55	34	6	6	0	89	6	18
2014	Financial management	52	42	5	0	0	95	0	19
2014	Information technology	47	23	23	8	0	70	8	25
2014	Other services to the public	28	54	18	0	0	82	0	11
2014	None of the above	37	37	11	7	8	74	15	72

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	54	40	3	3	0	94	3	31
2017	Administration and operations	36	39	12	9	4	75	13	54
2017	Human resources	52	39	0	5	5	90	10	20
2017	Financial management	49	31	8	8	4	81	11	26
2017	Information technology	56	31	9	4	0	87	4	20
2017	Policy	50	37	2	7	4	87	11	53
2017	Project management	36	56	3	6	0	92	6	34
2017	None of the above	25	47	8	20	0	72	20	15
2014	Communications or public affairs	28	49	15	5	3	77	8	40
2014	Administration and operations	31	37	10	15	7	67	22	70
2014	Human resources	61	34	0	6	0	94	6	18
2014	Financial management	63	37	0	0	0	100	0	19
2014	Information technology	51	38	7	4	0	89	4	25
2014	Other services to the public	37	54	0	9	0	91	9	11
2014	None of the above	45	39	6	7	4	83	11	71

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	27	34	13	16	3	6	0	66	21	30
2017	Administration and operations	23	35	24	7	9	2	0	59	16	55
2017	Human resources	16	26	14	23	4	16	0	51	32	20
2017	Financial management	54	35	4	7	0	0	0	89	7	26
2017	Information technology	46	22	4	13	15	0	0	68	27	20
2017	Policy	29	36	15	7	5	8	0	70	14	53
2017	Project management	6	37	19	14	16	8	0	47	33	35
2017	None of the above	18	28	14	20	13	7	0	50	36	15
2014	Communications or public affairs	24	49	15	7	5	0	0	73	12	40
2014	Administration and operations	26	36	25	6	6	1	0	63	11	70
2014	Human resources	45	39	11	6	0	0	0	83	6	18
2014	Financial management	63	32	0	5	0	0	0	95	5	19
2014	Information technology	31	31	15	12	4	8	0	67	17	25
2014	Other services to the public	46	27	27	0	0	0	0	73	0	11
2014	None of the above	24	34	19	10	10	3	1	60	20	72

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	32	27	9	25	3	0	3	62	29	31
2017	Administration and operations	14	16	22	21	18	10	0	33	43	55
2017	Human resources	21	4	23	18	18	16	0	30	43	20
2017	Financial management	34	20	23	15	8	0	0	55	22	26
2017	Information technology	37	9	13	18	23	0	0	46	41	20
2017	Policy	14	45	11	9	16	4	0	62	27	53
2017	Project management	13	33	5	11	30	3	5	50	44	35
2017	None of the above	6	32	14	13	27	8	0	42	43	15
2014	Communications or public affairs	8	19	22	28	17	0	5	29	47	40
2014	Administration and operations	17	23	20	27	10	4	0	41	38	70
2014	Human resources	17	33	28	11	11	0	0	50	23	18
2014	Financial management	48	26	5	5	16	0	0	74	21	19
2014	Information technology	8	31	19	23	15	4	0	40	40	25
2014	Other services to the public	27	9	18	18	28	0	0	36	46	11
2014	None of the above	20	27	12	16	15	4	5	52	35	72

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	32	40	9	15	3	0	72	18	31
2017	Administration and operations	35	37	19	7	2	0	72	9	55
2017	Human resources	39	27	16	14	4	0	66	18	20
2017	Financial management	56	37	4	4	0	0	93	4	26
2017	Information technology	46	31	13	4	0	6	81	5	20
2017	Policy	33	50	7	2	8	0	83	10	53
2017	Project management	32	41	11	14	3	0	73	16	35
2017	None of the above	33	34	14	7	13	0	67	20	15
2014	Communications or public affairs	14	49	14	15	5	3	65	20	40
2014	Administration and operations	28	41	11	11	7	1	70	19	70
2014	Human resources	39	50	11	0	0	0	89	0	18
2014	Financial management	58	36	5	0	0	0	95	0	19
2014	Information technology	47	38	7	4	4	0	85	8	25
2014	Other services to the public	18	45	18	18	0	0	63	18	11
2014	None of the above	30	47	13	7	3	1	78	10	72

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	32	46	9	12	0	0	78	12	31
2017	Administration and operations	30	42	12	10	5	0	72	16	55
2017	Human resources	34	32	20	10	4	0	66	14	20
2017	Financial management	49	43	4	4	0	0	93	4	26
2017	Information technology	37	36	19	4	4	0	72	9	20
2017	Policy	46	33	8	8	6	0	79	13	53
2017	Project management	29	38	16	11	5	0	67	16	35
2017	None of the above	32	27	28	7	6	0	59	13	15
2014	Communications or public affairs	15	57	12	12	3	0	73	15	40
2014	Administration and operations	35	35	14	10	6	0	70	16	70
2014	Human resources	56	39	6	0	0	0	94	0	18
2014	Financial management	58	42	0	0	0	0	100	0	19
2014	Information technology	42	35	15	4	4	0	77	8	25
2014	Other services to the public	9	45	27	9	9	0	55	18	11
2014	None of the above	37	35	10	8	8	1	73	17	72

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	32	47	9	12	0	0	78	12	31
2017	Administration and operations	30	30	17	14	9	0	60	23	55
2017	Human resources	30	57	9	0	4	0	87	4	20
2017	Financial management	52	37	4	7	0	0	89	7	26
2017	Information technology	50	41	4	4	0	0	91	4	20
2017	Policy	34	24	18	18	6	0	58	24	53
2017	Project management	26	41	22	3	8	0	67	11	35
2017	None of the above	34	26	28	7	6	0	60	13	15
2014	Communications or public affairs	30	51	8	7	5	0	81	12	40
2014	Administration and operations	34	41	14	9	3	0	74	11	70
2014	Human resources	56	28	17	0	0	0	83	0	18
2014	Financial management	61	39	0	0	0	0	100	0	18
2014	Information technology	46	43	7	4	0	0	89	4	25
2014	Other services to the public	18	55	9	9	9	0	73	18	11
2014	None of the above	37	40	16	3	3	1	78	6	72

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	30	46	15	9	0	0	75	9	31
2017	Administration and operations	16	39	31	7	7	0	55	14	55
2017	Human resources	22	32	16	20	0	10	60	22	19
2017	Financial management	42	40	7	7	0	4	85	8	26
2017	Information technology	41	31	18	6	4	0	72	10	20
2017	Policy	27	36	24	11	2	0	63	13	53
2017	Project management	18	44	13	5	16	3	64	22	35
2017	None of the above	19	27	21	20	6	7	50	28	15

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	42	37	6	12	3	0	78	16	31
2017	Administration and operations	31	41	7	16	5	0	72	21	55
2017	Human resources	30	38	19	13	0	0	68	13	20
2017	Financial management	49	29	0	18	4	0	78	22	26
2017	Information technology	46	32	9	9	4	0	78	13	20
2017	Policy	38	35	13	11	4	0	73	14	53
2017	Project management	41	23	22	6	8	0	64	14	34
2017	None of the above	14	54	14	13	6	0	67	19	15
2014	Communications or public affairs	19	40	9	22	7	3	61	30	40
2014	Administration and operations	42	36	10	6	6	0	79	11	70
2014	Human resources	44	39	6	6	6	0	83	11	18
2014	Financial management	52	42	0	5	0	0	95	5	19
2014	Information technology	62	23	11	0	4	0	85	4	25
2014	Other services to the public	36	27	9	9	18	0	63	28	11
2014	None of the above	37	36	10	11	5	1	74	16	72

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	25	34	9	18	3	0	11	66	24	31
2017	Administration and operations	28	29	5	16	11	0	11	64	30	54
2017	Human resources	26	25	19	9	9	0	13	58	20	20
2017	Financial management	53	17	0	15	15	0	0	70	30	26
2017	Information technology	41	9	4	27	14	0	4	52	43	20
2017	Policy	20	17	26	13	12	4	9	42	28	53
2017	Project management	14	28	14	17	11	3	13	50	33	34
2017	None of the above	20	35	0	7	12	7	20	75	25	15
2014	Communications or public affairs	19	47	5	10	10	0	10	73	22	40
2014	Administration and operations	31	14	13	14	11	3	14	54	31	70
2014	Human resources	33	11	11	11	6	0	28	62	23	18
2014	Financial management	63	16	5	10	0	0	6	83	11	19
2014	Information technology	42	19	7	12	4	4	12	73	18	25
2014	Other services to the public	9	0	27	36	18	0	9	10	60	11
2014	None of the above	18	16	14	16	18	3	15	42	42	72

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	28	35	21	9	6	0	63	16	31
2017	Administration and operations	24	32	23	12	9	0	56	21	55
2017	Human resources	24	41	23	13	0	0	65	13	20
2017	Financial management	20	59	15	3	0	4	81	4	26
2017	Information technology	35	30	22	9	4	0	65	13	20
2017	Policy	24	33	29	7	7	0	57	14	53
2017	Project management	29	22	27	16	6	0	51	22	35
2017	None of the above	14	35	32	6	13	0	49	19	15
2014	Communications or public affairs	37	25	25	7	7	0	61	14	40
2014	Administration and operations	43	35	11	7	3	0	79	10	70
2014	Human resources	50	33	11	0	6	0	83	6	18
2014	Financial management	42	27	11	21	0	0	68	21	19
2014	Information technology	38	19	26	16	0	0	58	16	25
2014	Other services to the public	9	27	27	27	9	0	36	37	11
2014	None of the above	34	34	11	8	12	0	69	21	72

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	59	31	3	0	0	3	3	97	0	31
2017	Administration and operations	48	16	16	9	0	0	12	72	10	55
2017	Human resources	58	25	4	0	0	5	8	95	0	20
2017	Financial management	52	23	3	11	7	0	4	77	19	26
2017	Information technology	64	19	4	9	4	0	0	83	13	20
2017	Policy	46	31	9	7	2	2	3	81	10	53
2017	Project management	41	36	6	3	3	6	7	88	6	35
2017	None of the above	49	29	0	7	0	14	0	91	9	14
2014	Communications or public affairs	33	35	13	4	12	0	3	70	17	40
2014	Administration and operations	45	30	10	4	4	6	1	80	9	70
2014	Human resources	56	39	0	6	0	0	0	94	6	18
2014	Financial management	63	16	16	0	5	0	0	79	5	19
2014	Information technology	65	12	11	0	4	4	4	84	4	25
2014	Other services to the public	45	9	9	27	0	9	0	60	30	11
2014	None of the above	40	23	10	0	4	8	15	82	5	72

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Communications or public affairs	28	42	31	31
2017	Administration and operations	42	25	33	55
2017	Human resources	52	21	27	20
2017	Financial management	56	25	20	26
2017	Information technology	54	24	22	20
2017	Policy	49	25	26	53
2017	Project management	40	25	35	35
2017	None of the above	54	6	40	15
2014	Communications or public affairs	49	14	37	40
2014	Administration and operations	33	20	48	70
2014	Human resources	61	17	22	18
2014	Financial management	42	32	26	19
2014	Information technology	27	19	54	25
2014	Other services to the public	55	18	27	11
2014	None of the above	51	20	29	72

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Administration and operations	4	9	79	0	0	8	24
2017	Human resources	0	19	73	0	0	8	11
2017	Financial management	13	47	28	7	0	6	15
2017	Information technology	17	8	43	0	24	8	10
2017	Policy	0	11	77	8	0	4	27
2017	Project management	7	0	68	18	7	0	13
2014	Communications or public affairs	0	10	79	10	9999	0	20
2014	Administration and operations	0	22	61	17	9999	0	23
2014	Human resources	0	9	64	0	9999	27	11
2014	None of the above	3	14	65	13	9999	5	37

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	44	43	3	6	3	0	88	9	31
2017	Administration and operations	43	46	5	4	2	0	89	5	55
2017	Human resources	40	33	23	4	0	0	73	4	20
2017	Financial management	64	27	9	0	0	0	91	0	26
2017	Information technology	46	44	10	0	0	0	90	0	20
2017	Policy	48	44	0	6	2	0	92	8	53
2017	Project management	48	38	5	5	3	0	87	8	35
2017	None of the above	45	28	21	0	6	0	73	6	15
2014	Communications or public affairs	39	51	10	0	0	0	90	0	40
2014	Administration and operations	38	43	14	4	1	0	81	6	70
2014	Human resources	55	39	6	0	0	0	94	0	18
2014	Financial management	74	26	0	0	0	0	100	0	19
2014	Information technology	50	27	19	0	0	4	81	0	25
2014	Other services to the public	55	27	9	9	0	0	82	9	11
2014	None of the above	51	30	14	3	3	0	81	5	72

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	41	40	12	6	0	0	0	82	6	31
2017	Administration and operations	35	42	14	7	2	0	0	77	9	55
2017	Human resources	27	46	9	14	0	5	0	76	15	20
2017	Financial management	42	43	7	8	0	0	0	85	8	26
2017	Information technology	39	43	18	0	0	0	0	82	0	19
2017	Policy	30	58	2	11	0	0	0	87	11	53
2017	Project management	22	43	16	5	8	3	3	68	14	35
2017	None of the above	47	27	20	6	0	0	0	74	6	15
2014	Communications or public affairs	29	52	12	5	2	0	0	80	7	40
2014	Administration and operations	28	44	17	7	3	1	0	73	10	70
2014	Human resources	56	39	6	0	0	0	0	94	0	18
2014	Financial management	47	48	5	0	0	0	0	95	0	19
2014	Information technology	23	51	11	4	0	12	0	83	4	25
2014	Other services to the public	36	18	18	18	9	0	0	55	27	11
2014	None of the above	21	42	16	14	6	1	0	64	20	72

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	12	22	33	23	6	0	3	30	35	31
2017	Administration and operations	13	32	29	17	7	0	2	25	46	55
2017	Human resources	22	24	49	5	0	0	0	5	46	20
2017	Financial management	0	27	42	16	4	4	8	23	30	25
2017	Information technology	10	28	35	9	4	4	9	15	44	20
2017	Policy	23	16	42	13	2	0	4	15	41	53
2017	Project management	19	22	32	16	5	3	3	23	43	35
2017	None of the above	0	13	72	14	0	0	0	14	13	15
2014	Communications or public affairs	10	27	43	15	4	0	0	19	37	40
2014	Administration and operations	14	14	35	25	6	4	2	33	30	70
2014	Human resources	0	28	44	11	17	0	0	28	28	18
2014	Financial management	0	5	58	21	10	0	5	33	5	19
2014	Information technology	12	27	46	12	4	0	0	15	39	25
2014	Other services to the public	9	18	64	9	0	0	0	9	27	11
2014	None of the above	14	19	33	24	7	1	1	32	34	72

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	9	25	21	15	13	6	11	33	41	31
2017	Administration and operations	20	23	27	19	7	2	2	27	45	54
2017	Human resources	29	36	19	4	12	0	0	16	65	20
2017	Financial management	4	22	36	27	3	0	8	33	28	26
2017	Information technology	4	4	27	13	32	10	9	56	11	20
2017	Policy	15	29	29	12	11	0	4	24	45	53
2017	Project management	24	30	24	5	8	6	3	15	59	35
2017	None of the above	20	14	59	7	0	0	0	7	34	15
2014	Communications or public affairs	7	23	29	30	9	0	3	40	31	40
2014	Administration and operations	8	17	35	19	13	5	2	35	27	70
2014	Human resources	0	11	28	17	44	0	0	61	11	18
2014	Financial management	5	5	48	26	10	0	5	39	11	19
2014	Information technology	8	15	34	35	8	0	0	42	23	25
2014	Other services to the public	9	36	36	9	9	0	0	18	45	11
2014	None of the above	14	14	33	16	17	3	4	35	29	72

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	19	18	30	16	9	0	8	27	40	31
2017	Administration and operations	18	29	23	23	7	0	0	30	47	55
2017	Human resources	14	33	18	21	9	0	5	32	49	20
2017	Financial management	0	13	47	32	4	0	4	37	14	25
2017	Information technology	0	45	18	9	15	0	13	28	52	20
2017	Policy	11	21	38	22	4	0	4	27	33	53
2017	Project management	19	19	42	17	0	3	0	17	39	35
2017	None of the above	19	21	21	33	0	0	7	35	43	15
2014	Communications or public affairs	27	34	34	5	0	0	0	5	61	40
2014	Administration and operations	20	32	32	7	6	3	0	13	54	70
2014	Human resources	6	6	44	22	22	0	0	44	11	18
2014	Financial management	0	27	52	5	11	0	5	17	28	19
2014	Information technology	8	38	34	4	12	0	4	16	48	25
2014	Other services to the public	18	37	18	18	0	9	0	20	60	11
2014	None of the above	18	29	33	16	4	0	0	21	46	72

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	9	40	21	12	9	0	8	24	54	31
2017	Administration and operations	17	21	36	23	2	0	0	25	39	55
2017	Human resources	14	36	30	15	5	0	0	20	50	20
2017	Financial management	4	27	34	27	4	0	4	33	32	25
2017	Information technology	4	23	13	18	32	0	9	55	30	20
2017	Policy	11	38	32	12	4	0	4	16	51	51
2017	Project management	25	23	22	12	18	0	0	30	48	34
2017	None of the above	13	34	26	20	0	0	7	21	50	15
2014	Communications or public affairs	18	35	27	17	3	0	0	20	53	39
2014	Administration and operations	7	21	36	25	9	3	0	34	29	69
2014	Human resources	0	11	28	50	11	0	0	61	11	18
2014	Financial management	11	0	45	28	17	0	0	44	11	18
2014	Information technology	0	12	50	27	12	0	0	38	12	25
2014	Other services to the public	9	27	45	9	9	0	0	18	37	11
2014	None of the above	15	20	37	19	4	1	3	24	37	72

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	19	22	27	12	6	3	11	22	47	31
2017	Administration and operations	21	32	16	19	7	0	5	28	55	55
2017	Human resources	31	15	36	9	5	0	5	15	48	20
2017	Financial management	8	20	42	15	4	4	8	22	31	25
2017	Information technology	13	9	31	13	15	6	13	34	27	20
2017	Policy	16	29	22	27	2	0	4	30	47	53
2017	Project management	39	17	19	5	13	3	5	20	60	35
2017	None of the above	25	35	26	14	0	0	0	14	60	15
2014	Communications or public affairs	20	34	27	10	6	0	3	17	55	40
2014	Administration and operations	10	16	33	24	10	5	1	37	28	69
2014	Human resources	11	17	17	28	28	0	0	55	28	18
2014	Financial management	16	21	31	22	10	0	0	32	37	19
2014	Information technology	19	19	34	19	8	0	0	27	39	25
2014	Other services to the public	18	36	36	9	0	0	0	9	55	11
2014	None of the above	10	26	22	30	7	1	4	39	37	72

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	12	15	31	15	12	3	11	32	32	31
2017	Administration and operations	43	22	20	9	5	0	0	14	66	55
2017	Human resources	41	50	9	0	0	0	0	0	91	20
2017	Financial management	19	45	24	4	4	0	4	8	67	25
2017	Information technology	13	19	22	26	4	0	15	36	38	20
2017	Policy	21	24	22	15	7	2	9	25	50	52
2017	Project management	38	21	22	3	5	5	5	9	67	35
2017	None of the above	40	28	19	7	0	7	0	7	72	15
2014	Communications or public affairs	5	30	35	19	9	0	3	29	36	40
2014	Administration and operations	7	17	34	22	8	7	5	34	27	69
2014	Human resources	0	17	28	33	22	0	0	55	17	18
2014	Financial management	0	26	16	43	10	5	0	56	27	19
2014	Information technology	12	4	27	38	12	4	4	54	17	25
2014	Other services to the public	9	36	27	18	9	0	0	28	45	11
2014	None of the above	12	18	25	22	15	1	7	40	33	72

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	9	18	43	12	6	3	8	21	31	31
2017	Administration and operations	18	27	30	20	5	0	0	25	45	54
2017	Human resources	14	21	39	21	0	0	5	22	36	20
2017	Financial management	0	29	35	20	8	4	4	30	31	25
2017	Information technology	4	13	23	35	15	0	9	55	19	20
2017	Policy	13	24	24	26	4	2	9	33	41	53
2017	Project management	25	17	37	8	3	8	3	12	46	35
2017	None of the above	26	21	52	0	0	0	0	0	48	15
2014	Communications or public affairs	20	31	22	15	9	3	0	25	52	40
2014	Administration and operations	18	27	34	12	6	4	0	18	47	70
2014	Human resources	6	17	22	39	17	0	0	55	23	18
2014	Financial management	0	16	47	21	16	0	0	38	16	19
2014	Information technology	8	12	57	12	8	4	0	20	21	25
2014	Other services to the public	9	37	27	18	0	9	0	20	50	11
2014	None of the above	23	14	37	18	7	0	1	25	38	72

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	45	30	12	9	3	0	0	75	12	31
2017	Administration and operations	49	31	14	5	0	0	0	80	5	55
2017	Human resources	36	55	0	0	4	5	0	95	5	20
2017	Financial management	60	37	0	4	0	0	0	96	4	26
2017	Information technology	63	23	4	9	0	0	0	87	9	20
2017	Policy	45	40	7	4	2	2	0	87	6	53
2017	Project management	40	44	11	5	0	0	0	84	5	35
2017	None of the above	38	28	21	7	6	0	0	67	13	15
2014	Communications or public affairs	33	35	10	12	9	0	0	68	22	40
2014	Administration and operations	32	41	6	11	9	1	0	74	20	70
2014	Human resources	56	28	6	6	0	0	6	88	6	18
2014	Financial management	79	16	5	0	0	0	0	95	0	19
2014	Information technology	54	15	15	12	0	0	4	72	12	25
2014	Other services to the public	37	45	0	9	9	0	0	82	18	11
2014	None of the above	56	24	12	5	3	0	0	80	8	72

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	40	37	13	10	0	0	77	10	30
2017	Administration and operations	54	33	7	4	2	0	88	5	55
2017	Human resources	34	50	6	5	4	0	84	9	20
2017	Financial management	50	42	4	4	0	0	92	4	26
2017	Information technology	54	32	4	9	0	0	87	9	20
2017	Policy	58	35	0	7	0	0	93	7	53
2017	Project management	42	49	3	3	3	0	92	5	35
2017	None of the above	59	21	8	6	7	0	79	13	15
2014	Communications or public affairs	36	49	5	7	3	0	85	10	40
2014	Administration and operations	43	34	9	7	7	0	77	14	70
2014	Human resources	61	33	6	0	0	0	94	0	18
2014	Financial management	68	27	5	0	0	0	95	0	19
2014	Information technology	42	39	11	4	0	4	84	4	25
2014	Other services to the public	46	54	0	0	0	0	100	0	11
2014	None of the above	67	21	8	4	0	0	88	4	72

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	42	40	12	3	0	0	3	84	3	31
2017	Administration and operations	49	37	9	4	0	2	0	87	4	53
2017	Human resources	44	22	18	0	4	11	0	74	5	20
2017	Financial management	54	27	8	0	0	7	4	91	0	26
2017	Information technology	59	13	22	0	0	6	0	77	0	20
2017	Policy	40	33	14	2	6	5	0	77	8	53
2017	Project management	27	46	8	5	5	8	0	79	12	35
2017	None of the above	54	26	0	0	6	14	0	93	7	15
2014	Communications or public affairs	48	35	15	0	0	3	0	85	0	40
2014	Administration and operations	49	31	10	1	4	4	0	84	6	70
2014	Human resources	67	33	0	0	0	0	0	100	0	18
2014	Financial management	73	27	0	0	0	0	0	100	0	19
2014	Information technology	46	39	11	0	0	4	0	89	0	25
2014	Other services to the public	28	27	18	9	18	0	0	55	27	11
2014	None of the above	51	26	15	3	3	3	0	79	6	72

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	45	39	6	3	0	3	3	90	3	31
2017	Administration and operations	45	34	7	10	2	2	0	81	12	55
2017	Human resources	27	37	9	14	0	13	0	74	16	20
2017	Financial management	49	44	7	0	0	0	0	93	0	26
2017	Information technology	64	17	19	0	0	0	0	81	0	20
2017	Policy	44	38	9	6	2	2	0	83	8	53
2017	Project management	32	49	11	3	3	3	0	83	6	35
2017	None of the above	40	47	7	0	6	0	0	87	6	15
2014	Communications or public affairs	51	36	10	0	3	0	0	87	3	40
2014	Administration and operations	39	34	14	7	4	1	0	74	12	70
2014	Human resources	67	28	6	0	0	0	0	94	0	18
2014	Financial management	63	37	0	0	0	0	0	100	0	19
2014	Information technology	46	31	11	4	0	8	0	84	4	25
2014	Other services to the public	37	27	18	9	9	0	0	64	18	11
2014	None of the above	49	27	12	7	3	1	0	78	10	72

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	42	49	9	0	0	0	91	0	31
2017	Administration and operations	49	34	11	5	2	0	82	7	55
2017	Human resources	36	36	19	4	0	5	76	5	20
2017	Financial management	53	40	7	0	0	0	93	0	26
2017	Information technology	54	41	4	0	0	0	96	0	20
2017	Policy	52	39	2	5	2	0	91	7	53
2017	Project management	41	30	19	0	11	0	70	11	35
2017	None of the above	45	28	20	6	0	0	74	6	15
2014	Communications or public affairs	39	51	2	3	5	0	90	8	39
2014	Administration and operations	52	34	7	1	6	0	86	7	70
2014	Human resources	67	17	17	0	0	0	83	0	18
2014	Financial management	79	16	5	0	0	0	95	0	19
2014	Information technology	66	19	7	4	4	0	85	8	25
2014	Other services to the public	37	36	9	18	0	0	73	18	11
2014	None of the above	62	29	10	0	0	0	90	0	72

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	45	12	25	6	6	0	6	60	13	31
2017	Administration and operations	36	19	16	11	2	11	6	66	15	55
2017	Human resources	21	27	23	0	4	11	14	63	6	20
2017	Financial management	37	33	11	8	0	0	11	79	9	26
2017	Information technology	43	20	20	10	0	0	6	67	11	19
2017	Policy	16	35	11	7	4	16	11	70	15	53
2017	Project management	23	22	22	14	8	8	3	51	24	35
2017	None of the above	13	33	20	14	7	7	7	53	24	15
2014	Communications or public affairs	24	40	5	15	9	3	5	69	26	40
2014	Administration and operations	26	33	11	14	7	7	1	65	23	70
2014	Human resources	45	28	11	11	0	0	6	77	12	18
2014	Financial management	58	26	5	10	0	0	0	84	10	19
2014	Information technology	35	31	15	4	4	8	4	74	9	25
2014	Other services to the public	37	27	27	0	0	0	9	70	0	11
2014	None of the above	42	21	11	8	3	4	11	74	13	72

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	69	22	6	0	0	3	0	94	0	31
2017	Administration and operations	53	37	11	0	0	0	0	89	0	55
2017	Human resources	19	59	9	0	0	13	0	90	0	20
2017	Financial management	43	38	7	8	0	4	0	84	8	26
2017	Information technology	63	27	4	0	0	6	0	95	0	20
2017	Policy	49	44	2	2	0	4	0	96	2	53
2017	Project management	57	27	11	0	3	0	3	86	3	35
2017	None of the above	60	20	14	0	0	6	0	85	0	15
2014	Communications or public affairs	32	58	10	0	0	0	0	90	0	40
2014	Administration and operations	40	44	10	1	3	3	0	86	4	70
2014	Human resources	45	50	0	0	0	6	0	100	0	18
2014	Financial management	58	37	0	0	0	5	0	100	0	19
2014	Information technology	43	31	15	0	0	12	0	83	0	25
2014	Other services to the public	28	54	9	9	0	0	0	82	9	11
2014	None of the above	51	24	12	8	3	1	0	76	11	72

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	32	31	9	16	6	3	3	67	23	31
2017	Administration and operations	36	29	12	9	5	7	2	71	15	55
2017	Human resources	27	42	14	13	0	0	4	71	14	20
2017	Financial management	46	31	4	11	4	0	4	81	16	26
2017	Information technology	59	10	18	9	4	0	0	69	13	20
2017	Policy	22	31	16	24	5	0	2	54	30	53
2017	Project management	22	36	5	18	11	5	3	63	31	35
2017	None of the above	18	21	7	28	20	7	0	42	51	15
2014	Communications or public affairs	33	41	5	13	4	3	3	77	18	40
2014	Administration and operations	29	46	13	6	6	1	0	76	11	70
2014	Human resources	67	28	6	0	0	0	0	94	0	18
2014	Financial management	37	42	16	0	0	0	5	84	0	19
2014	Information technology	35	35	15	4	8	4	0	72	12	25
2014	Other services to the public	9	55	18	0	9	9	0	70	10	11
2014	None of the above	40	34	5	7	5	8	0	81	13	72

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	14	43	15	6	12	9	0	63	20	31
2017	Administration and operations	18	29	27	19	5	2	0	48	25	55
2017	Human resources	12	31	19	13	4	16	4	55	22	20
2017	Financial management	26	43	8	11	4	7	0	75	16	26
2017	Information technology	43	23	23	5	0	6	0	70	5	19
2017	Policy	18	29	21	24	2	5	0	50	28	53
2017	Project management	8	22	19	26	8	14	3	36	41	35
2017	None of the above	19	41	7	13	14	7	0	64	29	15
2014	Communications or public affairs	23	51	12	7	0	6	0	79	8	40
2014	Administration and operations	18	41	24	7	7	1	0	61	15	69
2014	Human resources	45	39	11	0	6	0	0	83	6	18
2014	Financial management	47	27	16	5	0	5	0	78	5	19
2014	Information technology	27	35	15	4	8	12	0	70	13	25
2014	Other services to the public	37	27	18	18	0	0	0	64	18	11
2014	None of the above	35	32	15	4	4	11	0	74	9	72

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	9	6	28	16	9	15	17	22	37	31
2017	Administration and operations	21	15	10	21	12	16	5	45	42	55
2017	Human resources	17	0	22	13	14	25	10	26	41	20
2017	Financial management	23	34	17	0	7	15	4	70	9	26
2017	Information technology	50	9	13	9	9	10	0	66	20	20
2017	Policy	7	21	22	11	18	13	7	36	37	53
2017	Project management	5	26	16	8	22	17	5	41	38	35
2017	None of the above	6	13	27	15	27	7	7	22	48	15
2014	Communications or public affairs	10	20	20	21	14	12	5	36	41	40
2014	Administration and operations	14	18	15	16	20	14	3	39	42	70
2014	Human resources	23	28	11	22	6	6	6	56	31	18
2014	Financial management	16	22	16	26	5	10	5	44	37	19
2014	Information technology	15	38	15	0	12	20	0	67	14	25
2014	Other services to the public	18	0	18	27	9	27	0	25	50	11
2014	None of the above	4	21	10	15	16	27	7	38	48	72

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	40	53	3	0	3	0	0	94	3	31
2017	Administration and operations	51	30	5	10	3	0	0	81	13	55
2017	Human resources	47	44	4	0	0	0	4	95	0	20
2017	Financial management	50	50	0	0	0	0	0	100	0	26
2017	Information technology	63	31	0	6	0	0	0	94	6	20
2017	Policy	55	34	2	9	0	0	0	89	9	53
2017	Project management	40	41	5	11	3	0	0	81	14	35
2017	None of the above	46	33	0	14	7	0	0	79	21	15
2014	Communications or public affairs	44	51	0	3	2	0	0	95	5	40
2014	Administration and operations	44	40	7	8	0	1	0	84	9	70
2014	Human resources	83	17	0	0	0	0	0	100	0	18
2014	Financial management	69	21	10	0	0	0	0	90	0	19
2014	Information technology	58	31	7	4	0	0	0	89	4	25
2014	Other services to the public	27	55	0	18	0	0	0	82	18	11
2014	None of the above	36	53	6	4	1	0	0	89	5	72

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	35	33	9	16	6	0	69	22	31
2017	Administration and operations	49	30	14	5	2	0	79	7	55
2017	Human resources	53	38	0	4	5	0	91	9	20
2017	Financial management	50	46	0	4	0	0	96	4	26
2017	Information technology	50	32	0	18	0	0	82	18	20
2017	Policy	59	24	6	7	4	0	83	11	52
2017	Project management	46	22	8	19	5	0	68	24	35
2017	None of the above	46	13	7	21	13	0	59	34	15
2014	Communications or public affairs	48	31	5	12	4	0	79	16	40
2014	Administration and operations	60	26	6	6	3	0	86	8	70
2014	Human resources	83	17	0	0	0	0	100	0	18
2014	Financial management	64	21	16	0	0	0	84	0	19
2014	Information technology	58	19	15	4	0	4	81	4	25
2014	Other services to the public	63	18	0	9	9	0	82	18	11
2014	None of the above	48	33	9	8	3	0	81	11	72

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	48	46	3	0	0	0	3	97	0	31
2017	Administration and operations	43	32	16	7	2	0	0	75	9	55
2017	Human resources	48	39	9	4	0	0	0	87	4	20
2017	Financial management	53	40	8	0	0	0	0	92	0	26
2017	Information technology	54	27	15	4	0	0	0	81	4	20
2017	Policy	65	28	2	6	0	0	0	93	6	52
2017	Project management	52	28	5	8	3	0	3	83	11	34
2017	None of the above	40	27	14	20	0	0	0	66	20	15
2014	Communications or public affairs	53	34	7	0	3	3	0	90	3	40
2014	Administration and operations	49	34	8	7	1	0	0	83	9	70
2014	Human resources	67	28	6	0	0	0	0	94	0	18
2014	Financial management	68	27	0	5	0	0	0	95	5	19
2014	Information technology	58	31	11	0	0	0	0	89	0	25
2014	Other services to the public	36	46	9	9	0	0	0	82	9	11
2014	None of the above	50	35	7	7	0	0	1	86	7	72

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	82	12	6	0	0	0	0	94	0	31
2017	Administration and operations	69	20	7	2	0	2	0	91	2	55
2017	Human resources	86	9	4	0	0	0	0	96	0	20
2017	Financial management	73	19	4	0	0	0	4	96	0	26
2017	Information technology	77	23	0	0	0	0	0	100	0	20
2017	Policy	85	6	2	6	0	0	2	92	6	52
2017	Project management	76	22	3	0	0	0	0	97	0	35
2017	None of the above	74	13	7	7	0	0	0	86	7	15
2014	Communications or public affairs	68	19	3	3	7	0	0	88	10	40
2014	Administration and operations	70	20	6	3	0	1	0	92	3	70
2014	Human resources	78	17	6	0	0	0	0	94	0	18
2014	Financial management	84	10	5	0	0	0	0	95	0	19
2014	Information technology	62	19	11	4	0	0	4	85	4	25
2014	Other services to the public	73	27	0	0	0	0	0	100	0	11
2014	None of the above	71	23	3	1	1	0	0	94	3	72

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	67	22	12	0	0	0	88	0	31
2017	Administration and operations	65	19	9	2	5	0	84	7	55
2017	Human resources	41	45	10	4	0	0	86	4	20
2017	Financial management	64	24	8	0	4	0	88	4	26
2017	Information technology	72	13	4	10	0	0	85	10	20
2017	Policy	70	7	5	13	2	2	79	16	52
2017	Project management	41	35	8	16	0	0	76	16	35
2017	None of the above	74	13	7	6	0	0	87	6	15
2014	Communications or public affairs	54	24	0	10	12	0	78	22	40
2014	Administration and operations	61	28	6	4	1	0	89	6	70
2014	Human resources	50	28	6	17	0	0	78	17	18
2014	Financial management	58	26	5	10	0	0	84	10	19
2014	Information technology	62	23	7	8	0	0	85	8	25
2014	Other services to the public	73	9	0	9	9	0	82	18	11
2014	None of the above	57	27	5	8	1	0	85	10	72

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	85	9	6	0	0	94	0	31
2017	Administration and operations	74	18	5	2	2	91	3	55
2017	Human resources	64	32	4	0	0	96	0	20
2017	Financial management	71	29	0	0	0	100	0	26
2017	Information technology	72	15	9	4	0	87	4	20
2017	Policy	73	13	3	8	4	85	11	53
2017	Project management	62	27	3	8	0	89	8	35
2017	None of the above	80	20	0	0	0	100	0	15
2014	Communications or public affairs	64	24	0	10	3	88	12	40
2014	Administration and operations	73	24	0	3	0	97	3	70
2014	Human resources	78	11	6	6	0	89	6	18
2014	Financial management	84	10	0	5	0	95	5	19
2014	Information technology	58	27	11	4	0	85	4	25
2014	Other services to the public	82	18	0	0	0	100	0	11
2014	None of the above	74	18	4	3	1	92	4	72

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	82	18	0	0	0	0	100	0	31
2017	Administration and operations	81	10	3	2	2	2	93	4	55
2017	Human resources	76	16	4	0	0	5	96	0	20
2017	Financial management	92	8	0	0	0	0	100	0	26
2017	Information technology	81	15	0	4	0	0	96	4	20
2017	Policy	83	13	2	0	2	0	96	2	53
2017	Project management	73	19	3	3	3	0	92	6	35
2017	None of the above	86	0	7	0	7	0	86	7	15
2014	Communications or public affairs	66	24	3	2	5	0	90	7	40
2014	Administration and operations	84	11	3	0	1	0	96	1	70
2014	Human resources	83	6	11	0	0	0	89	0	18
2014	Financial management	90	10	0	0	0	0	100	0	19
2014	Information technology	74	15	7	4	0	0	89	4	25
2014	Other services to the public	82	9	9	0	0	0	91	0	11
2014	None of the above	89	7	3	0	0	1	97	0	72

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	76	15	9	0	0	0	91	0	31
2017	Administration and operations	60	26	9	2	2	2	87	4	55
2017	Human resources	31	50	9	5	0	5	85	6	20
2017	Financial management	71	21	8	0	0	0	92	0	26
2017	Information technology	72	23	0	4	0	0	96	4	20
2017	Policy	71	16	8	4	2	0	87	5	53
2017	Project management	40	49	8	3	0	0	89	3	35
2017	None of the above	60	40	0	0	0	0	100	0	15
2014	Communications or public affairs	53	24	15	5	3	0	78	7	40
2014	Administration and operations	48	37	7	6	3	0	84	9	70
2014	Human resources	72	17	11	0	0	0	89	0	18
2014	Financial management	53	37	5	5	0	0	90	5	19
2014	Information technology	50	35	11	0	0	4	89	0	25
2014	Other services to the public	73	0	0	27	0	0	73	27	11
2014	None of the above	59	26	8	4	1	1	86	5	72

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	67	21	6	0	0	3	3	93	0	31
2017	Administration and operations	65	26	5	0	2	2	0	93	2	55
2017	Human resources	53	38	5	0	0	5	0	95	0	20
2017	Financial management	70	22	4	0	0	4	0	96	0	26
2017	Information technology	72	18	6	4	0	0	0	90	4	20
2017	Policy	74	9	7	4	0	5	0	88	4	53
2017	Project management	51	27	14	3	0	5	0	83	3	35
2017	None of the above	66	21	0	0	0	7	6	100	0	15
2014	Communications or public affairs	61	31	5	0	3	0	0	92	3	40
2014	Administration and operations	58	24	11	3	0	3	1	85	3	70
2014	Human resources	78	22	0	0	0	0	0	100	0	18
2014	Financial management	68	32	0	0	0	0	0	100	0	19
2014	Information technology	42	43	15	0	0	0	0	85	0	25
2014	Other services to the public	64	18	0	9	0	9	0	90	10	11
2014	None of the above	62	20	3	1	1	8	4	94	3	72

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Communications or public affairs	16	84	30
2017	Administration and operations	30	70	55
2017	Policy	22	78	53
2017	Project management	16	84	35
2014	Communications or public affairs	32	68	40
2014	Administration and operations	20	80	70
2014	None of the above	11	89	72

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	50	16
2014	Communications or public affairs	35	13
2014	Administration and operations	49	14

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	69	16
2017	Policy	92	12
2014	Communications or public affairs	87	13
2014	Administration and operations	65	14

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	16
2017	Policy	0	12

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Administration and operations	16
2017	Policy	12
2014	Communications or public affairs	13
2014	Administration and operations	14

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2014	Communications or public affairs	0	13

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Administration and operations	16
2014	Communications or public affairs	13
2014	Administration and operations	14

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	Policy	12
2014	Communications or public affairs	13
2014	Administration and operations	14

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Policy	43	12
2014	Communications or public affairs	69	13
2014	Administration and operations	36	14

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	47	17
2014	Communications or public affairs	53	13
2014	Administration and operations	57	14

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	42	17

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	30	17
2014	Communications or public affairs	46	13
2014	Administration and operations	57	14

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	30	17
2014	Communications or public affairs	54	13
2014	Administration and operations	36	14

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	53	17
2017	Policy	51	12
2014	Communications or public affairs	54	13
2014	Administration and operations	50	14

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Policy	41	12
2014	Administration and operations	35	14

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Administration and operations	17
2017	Policy	12
2014	Communications or public affairs	13
2014	Administration and operations	14

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Policy	0	12

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2014	Communications or public affairs	0	13

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	53	17
2017	Policy	51	12
2014	Communications or public affairs	46	13

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	48	17
2014	Communications or public affairs	39	13
2014	Administration and operations	65	14

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2014	Administration and operations	36	14

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2014	Communications or public affairs	0	13

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	17
2014	Administration and operations	0	14

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	Administration and operations	17
2017	Policy	12
2014	Communications or public affairs	13
2014	Administration and operations	14

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	29	17
2017	Policy	51	12

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2014	Communications or public affairs	0	13

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	12
2014	Communications or public affairs	0	13

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	Total responses
2017	Administration and operations	17
2017	Policy	12
2014	Administration and operations	14

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2014	Communications or public affairs	38	13

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	41	17

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2014	Communications or public affairs	0	13

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2014	Communications or public affairs	40	13

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	41	17
2014	Communications or public affairs	54	13
2014	Administration and operations	43	14

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	17
2014	Communications or public affairs	0	13

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	47	17
2017	Policy	76	12
2014	Communications or public affairs	47	13

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	17
2017	Policy	0	12

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	17
2014	Administration and operations	0	14

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	76	24	17
2017	Policy	50	50	12

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	3	3	31	15	0	33	14	12	29	31
2017	Administration and operations	17	14	12	11	7	32	7	52	29	55
2017	Human resources	12	10	18	0	0	51	8	54	0	20
2017	Financial management	30	23	7	7	0	25	7	78	11	26
2017	Information technology	40	9	13	0	4	22	12	73	7	20
2017	Policy	9	5	18	5	2	43	17	37	18	53
2017	Project management	3	5	26	8	11	44	3	16	35	35
2017	None of the above	6	19	14	0	21	33	7	42	35	15
2014	Communications or public affairs	7	19	15	10	7	37	5	45	30	40
2014	Administration and operations	14	4	17	7	10	38	10	35	32	70
2014	Human resources	34	22	11	0	0	28	6	83	0	18
2014	Financial management	21	16	27	0	0	26	11	58	0	19
2014	Information technology	19	19	15	4	4	39	0	63	13	25
2014	Other services to the public	9	27	0	9	0	27	27	80	20	11
2014	None of the above	14	7	11	5	3	42	18	52	20	72

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	17	27	28	19	0	9	0	49	21	31
2017	Administration and operations	23	36	16	4	5	14	2	71	11	55
2017	Human resources	12	24	17	4	4	38	0	58	14	20
2017	Financial management	33	29	7	11	0	19	0	77	14	26
2017	Information technology	54	27	4	4	0	10	0	90	5	20
2017	Policy	15	23	22	5	2	29	4	56	11	53
2017	Project management	11	19	29	11	5	25	0	40	21	35
2017	None of the above	12	20	21	6	15	21	7	43	29	15
2014	Communications or public affairs	17	35	20	8	7	13	0	59	18	39
2014	Administration and operations	19	20	21	7	10	21	3	50	22	70
2014	Human resources	39	50	6	0	0	6	0	94	0	18
2014	Financial management	36	32	16	5	0	10	0	76	6	19
2014	Information technology	27	31	26	0	0	16	0	69	0	25
2014	Other services to the public	28	27	9	9	0	27	0	75	12	11
2014	None of the above	18	15	22	3	3	34	5	55	9	72

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	12	88	55
2017	Financial management	0	100	26
2017	Information technology	0	100	20
2014	Administration and operations	7	93	70
2014	Financial management	0	100	19
2014	None of the above	7	93	72

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	6	6	25	0	0	49	14	33	0	31
2017	Administration and operations	12	18	9	7	2	46	7	63	19	55
2017	Human resources	12	10	22	0	0	43	13	49	0	20
2017	Financial management	26	19	4	0	0	44	8	92	0	26
2017	Information technology	48	0	14	5	0	29	5	72	7	19
2017	Policy	9	5	20	0	0	49	16	43	0	53
2017	Project management	3	8	22	0	3	64	0	31	8	35
2017	None of the above	6	13	21	0	0	54	7	48	0	15
2014	Communications or public affairs	3	19	21	3	3	44	8	45	11	40
2014	Administration and operations	11	7	13	4	1	51	12	50	15	70
2014	Human resources	45	17	6	0	0	28	6	92	0	18
2014	Financial management	16	16	27	0	0	31	11	54	0	19
2014	Information technology	23	8	27	4	0	27	12	50	6	25
2014	Other services to the public	9	18	0	9	9	36	18	60	40	11
2014	None of the above	10	11	11	3	3	51	12	56	15	72

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	26	33	22	0	0	18	0	73	0	31
2017	Administration and operations	23	45	10	4	2	16	0	81	6	55
2017	Human resources	22	13	31	0	0	29	5	53	0	20
2017	Financial management	30	43	4	0	0	23	0	95	0	26
2017	Information technology	59	22	9	0	0	10	0	90	0	20
2017	Policy	19	33	18	2	2	23	4	70	5	53
2017	Project management	23	27	22	0	3	22	3	67	4	35
2017	None of the above	20	26	20	0	0	28	7	69	0	15
2014	Communications or public affairs	27	30	21	5	3	12	3	67	9	40
2014	Administration and operations	21	31	16	6	4	20	3	67	13	70
2014	Human resources	56	22	6	6	0	11	0	88	6	18
2014	Financial management	47	21	16	0	0	16	0	81	0	19
2014	Information technology	31	23	19	4	0	23	0	71	5	25
2014	Other services to the public	18	18	0	18	9	36	0	57	43	11
2014	None of the above	29	19	15	4	3	30	0	69	10	72

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Communications or public affairs	35	65	31
2017	Administration and operations	12	88	55
2017	Policy	27	73	53
2014	Communications or public affairs	13	87	40
2014	Administration and operations	11	89	70
2014	Information technology	19	81	25
2014	None of the above	15	85	72

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Communications or public affairs	52	48	10
2017	Policy	73	27	13
2014	None of the above	72	28	10

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	19	53	6	6	6	0	10	79	14	31
2017	Administration and operations	27	42	9	11	2	0	9	77	14	55
2017	Human resources	21	58	5	0	0	0	16	94	0	20
2017	Financial management	35	51	0	8	0	0	7	92	8	26
2017	Information technology	55	23	4	4	4	0	8	85	10	20
2017	Policy	18	37	8	27	0	2	9	61	30	53
2017	Project management	24	41	11	5	10	0	8	72	17	35
2017	None of the above	13	48	6	21	0	0	12	69	23	15
2014	Communications or public affairs	10	50	15	10	7	3	4	65	19	40
2014	Administration and operations	17	49	13	9	1	3	8	74	11	70
2014	Human resources	39	44	0	0	0	0	17	100	0	18
2014	Financial management	31	53	5	5	0	0	6	89	6	19
2014	Information technology	23	50	15	0	4	0	8	80	4	25
2014	Other services to the public	36	36	9	9	0	0	9	80	10	11
2014	None of the above	18	50	7	8	1	0	15	81	11	72

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	3	12	21	3	0	43	16	39	8	31
2017	Administration and operations	7	16	25	5	4	31	12	41	16	54
2017	Human resources	12	10	9	4	0	49	16	62	12	20
2017	Financial management	23	20	7	4	0	30	17	79	7	26
2017	Information technology	46	9	18	0	4	10	13	71	6	20
2017	Policy	5	14	16	2	2	49	11	49	10	53
2017	Project management	5	9	25	8	3	41	9	28	22	34
2017	None of the above	0	14	26	7	0	27	26	30	15	15
2014	Communications or public affairs	0	14	28	7	2	41	7	27	18	40
2014	Administration and operations	4	8	23	11	6	41	7	24	32	70
2014	Human resources	0	17	17	0	0	28	39	50	0	18
2014	Financial management	0	22	10	0	0	47	21	67	0	19
2014	Information technology	4	19	38	0	0	27	12	38	0	25
2014	Other services to the public	18	9	9	9	0	36	18	60	20	11
2014	None of the above	7	4	15	1	3	49	21	36	14	72

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	25	37	9	3	0	15	10	84	4	31
2017	Administration and operations	43	32	5	2	2	7	9	89	4	55
2017	Human resources	40	29	5	0	0	10	17	94	0	20
2017	Financial management	46	39	4	0	0	7	3	96	0	26
2017	Information technology	68	10	9	0	4	0	8	85	5	20
2017	Policy	18	22	20	2	2	29	7	63	6	53
2017	Project management	25	33	14	0	0	21	8	81	0	35
2017	None of the above	21	27	6	0	6	27	12	79	10	15
2014	Communications or public affairs	23	42	15	3	3	10	4	77	6	40
2014	Administration and operations	28	34	7	6	3	14	8	80	11	70
2014	Human resources	39	33	11	0	0	0	17	87	0	18
2014	Financial management	57	31	6	0	0	0	6	94	0	19
2014	Information technology	38	27	11	4	0	12	8	81	5	25
2014	Other services to the public	27	45	9	0	0	9	9	89	0	11
2014	None of the above	19	26	7	3	0	27	18	83	5	72

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	16	37	12	6	0	15	13	74	9	31
2017	Administration and operations	29	33	7	7	0	16	8	82	9	55
2017	Human resources	31	20	14	0	0	23	12	79	0	20
2017	Financial management	31	44	8	0	0	11	7	91	0	26
2017	Information technology	59	13	9	0	4	6	8	84	5	20
2017	Policy	13	20	18	6	2	34	7	56	13	53
2017	Project management	16	28	13	11	3	23	6	62	19	35
2017	None of the above	8	27	27	0	6	21	12	51	9	15
2014	Communications or public affairs	16	42	12	5	5	15	4	73	12	40
2014	Administration and operations	19	39	13	4	6	13	7	72	12	69
2014	Human resources	39	39	6	0	0	0	17	93	0	18
2014	Financial management	52	21	11	0	0	5	11	87	0	19
2014	Information technology	27	27	19	4	0	15	8	70	5	25
2014	Other services to the public	9	27	18	0	0	36	9	66	0	11
2014	None of the above	18	24	15	4	1	22	15	67	9	72

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	60	31	9	0	0	0	0	91	0	31
2017	Administration and operations	59	18	10	4	5	5	0	80	9	55
2017	Human resources	49	31	0	4	0	11	5	95	5	20
2017	Financial management	67	22	4	0	0	7	0	96	0	26
2017	Information technology	68	27	4	0	0	0	0	96	0	20
2017	Policy	59	16	15	4	4	2	0	77	8	53
2017	Project management	51	41	3	5	0	0	0	92	5	35
2017	None of the above	60	19	0	14	0	7	0	85	15	15

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	53	34	6	3	0	3	0	90	3	31
2017	Administration and operations	61	19	10	3	7	0	0	79	10	55
2017	Human resources	43	32	4	4	0	11	5	90	5	20
2017	Financial management	81	15	4	0	0	0	0	96	0	26
2017	Information technology	68	32	0	0	0	0	0	100	0	20
2017	Policy	65	14	13	0	2	6	0	84	2	53
2017	Project management	54	36	5	5	0	0	0	89	5	35
2017	None of the above	66	7	27	0	0	0	0	73	0	15

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	51	43	6	0	0	0	0	94	0	31
2017	Administration and operations	16	36	25	12	0	8	2	58	14	55
2017	Human resources	34	24	14	17	0	11	0	65	19	20
2017	Financial management	34	54	0	0	0	11	0	100	0	26
2017	Information technology	37	40	9	4	0	10	0	85	5	20
2017	Policy	16	47	22	4	6	6	0	67	10	53
2017	Project management	18	38	19	8	14	3	0	58	22	35
2017	None of the above	33	21	13	13	0	21	0	67	16	15

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	32	40	15	6	6	0	72	12	31
2017	Administration and operations	14	34	17	18	14	4	50	33	55
2017	Human resources	12	19	29	32	9	0	31	40	20
2017	Financial management	31	47	11	8	4	0	77	11	26
2017	Information technology	11	44	28	18	0	0	55	18	20
2017	Policy	13	34	15	16	17	5	50	35	53
2017	Project management	6	50	6	8	28	3	57	37	34
2017	None of the above	7	13	47	26	7	0	20	33	15

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	27	35	23	13	3	0	0	61	16	30
2017	Administration and operations	34	14	20	17	13	0	2	49	31	54
2017	Human resources	25	19	12	25	13	0	5	47	41	20
2017	Financial management	20	37	22	7	9	0	4	60	17	26
2017	Information technology	55	22	19	0	4	0	0	77	4	20
2017	Policy	29	16	17	23	13	0	2	46	37	53
2017	Project management	24	18	22	13	19	3	0	44	34	35
2017	None of the above	19	27	21	0	26	0	7	49	28	15

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	22	20	24	18	15	42	34	31
2017	Administration and operations	14	15	23	28	19	30	48	55
2017	Human resources	14	14	39	8	24	28	33	20
2017	Financial management	7	26	44	15	7	34	22	26
2017	Information technology	13	31	20	27	9	44	36	20
2017	Policy	7	21	37	17	18	29	35	53
2017	Project management	8	26	22	19	25	34	44	35
2017	None of the above	8	14	19	28	32	21	59	15

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	18	29	12	22	19	0	46	42	30
2017	Administration and operations	9	20	34	18	17	2	29	36	55
2017	Human resources	9	24	26	16	25	0	33	41	20
2017	Financial management	15	46	21	19	0	0	60	19	26
2017	Information technology	32	27	9	23	9	0	59	32	20
2017	Policy	9	23	29	20	18	0	32	38	53
2017	Project management	18	24	16	14	27	0	42	41	35
2017	None of the above	0	28	32	13	27	0	28	40	15

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	18	32	15	25	10	0	49	35	30
2017	Administration and operations	7	15	21	31	25	2	22	57	55
2017	Human resources	5	20	5	49	21	0	25	70	19
2017	Financial management	19	26	21	31	4	0	45	35	26
2017	Information technology	17	28	22	13	19	0	45	32	20
2017	Policy	7	29	21	18	24	0	36	42	53
2017	Project management	8	19	29	25	19	0	27	44	35
2017	None of the above	7	13	34	7	40	0	20	47	15

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	19	37	21	12	3	0	8	60	17	31
2017	Administration and operations	27	24	18	7	16	0	7	55	25	54
2017	Human resources	30	32	13	8	0	0	16	74	10	20
2017	Financial management	23	38	24	7	0	0	8	66	8	26
2017	Information technology	40	24	18	0	9	6	4	70	10	20
2017	Policy	22	37	23	13	5	0	0	58	18	53
2017	Project management	19	13	33	10	11	0	13	37	25	35
2017	None of the above	41	20	20	0	12	0	7	66	13	15

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	32	22	18	22	6	54	28	31
2017	Administration and operations	20	33	23	11	13	53	24	53
2017	Human resources	39	10	23	24	4	48	28	20
2017	Financial management	31	28	37	0	4	59	4	26
2017	Information technology	31	39	18	13	0	69	13	20
2017	Policy	22	19	25	28	5	41	34	52
2017	Project management	11	29	38	16	5	40	22	35
2017	None of the above	8	47	7	25	13	55	38	15

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	29	31	30	9	0	0	0	60	9	31
2017	Administration and operations	33	40	9	9	4	2	4	77	14	53
2017	Human resources	39	14	25	12	5	0	5	56	18	20
2017	Financial management	27	47	11	8	4	0	4	77	12	26
2017	Information technology	41	31	22	6	0	0	0	72	6	20
2017	Policy	26	26	33	6	9	0	0	52	15	52
2017	Project management	26	19	30	13	8	0	3	47	22	35
2017	None of the above	28	6	53	13	0	0	0	34	13	15

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	17	31	27	21	3	0	48	25	31
2017	Administration and operations	19	22	28	23	5	2	42	29	54
2017	Human resources	10	40	13	18	20	0	50	38	20
2017	Financial management	30	34	28	3	0	4	67	4	26
2017	Information technology	15	44	22	9	10	0	59	19	20
2017	Policy	15	26	18	29	11	0	42	40	52
2017	Project management	16	35	22	17	8	3	52	25	35
2017	None of the above	21	13	34	32	0	0	34	32	15

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	20	40	24	6	6	3	62	13	31
2017	Administration and operations	31	32	14	11	11	0	64	22	53
2017	Human resources	22	32	17	29	0	0	54	29	20
2017	Financial management	30	31	26	13	0	0	61	13	26
2017	Information technology	32	40	18	4	6	0	72	10	20
2017	Policy	7	28	29	26	10	0	36	35	52
2017	Project management	34	22	17	19	8	0	56	27	35
2017	None of the above	6	26	40	14	14	0	32	27	15

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	25	39	21	9	3	0	3	66	13	31
2017	Administration and operations	22	20	29	18	9	0	2	42	28	53
2017	Human resources	35	13	17	20	4	5	5	54	27	20
2017	Financial management	34	35	27	0	0	0	4	71	0	26
2017	Information technology	41	22	9	23	4	0	0	64	27	20
2017	Policy	28	42	13	9	7	0	0	70	17	52
2017	Project management	29	27	20	22	3	0	0	56	25	35
2017	None of the above	21	33	27	19	0	0	0	54	19	15

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	53	22	6	6	12	0	0	75	19	31
2017	Administration and operations	65	18	5	5	4	0	4	86	9	55
2017	Human resources	66	13	21	0	0	0	0	79	0	20
2017	Financial management	65	20	12	0	0	0	4	88	0	26
2017	Information technology	60	13	13	9	0	4	0	77	9	20
2017	Policy	60	18	13	4	4	0	2	80	7	53
2017	Project management	46	28	11	11	3	0	3	75	14	35
2017	None of the above	32	27	22	7	13	0	0	59	20	15

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	75	12	3	0	3	3	3	93	3	31
2017	Administration and operations	70	5	2	4	11	0	9	83	16	55
2017	Human resources	71	20	5	4	0	0	0	91	4	20
2017	Financial management	85	7	4	0	0	0	4	96	0	26
2017	Information technology	60	26	4	0	0	4	4	95	0	20
2017	Policy	80	9	4	2	4	0	2	91	6	52
2017	Project management	69	14	3	8	0	3	3	88	9	34
2017	None of the above	67	0	6	7	14	0	7	72	22	15

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	53	26	15	6	0	0	0	78	6	31
2017	Administration and operations	64	18	11	0	2	0	5	87	2	55
2017	Human resources	67	18	4	6	0	0	4	89	7	20
2017	Financial management	59	30	7	0	0	0	4	92	0	26
2017	Information technology	69	9	9	4	0	4	4	85	5	20
2017	Policy	60	26	9	0	5	0	0	86	5	53
2017	Project management	59	19	11	8	0	0	3	80	9	35
2017	None of the above	27	39	13	0	14	0	7	72	15	15

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	52	41	3	3	0	0	0	94	3	30
2017	Administration and operations	56	18	7	5	9	0	5	78	15	55
2017	Human resources	54	17	13	11	0	0	4	75	11	20
2017	Financial management	78	11	8	0	0	0	4	92	0	26
2017	Information technology	69	17	4	0	0	4	4	95	0	20
2017	Policy	58	13	16	5	5	0	2	72	11	53
2017	Project management	57	22	16	3	0	0	3	81	3	35
2017	None of the above	46	13	20	7	7	0	7	63	15	15

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	48	15	6	3	0	0	27	87	4	30
2017	Administration and operations	68	7	0	0	2	0	23	98	2	55
2017	Human resources	49	4	9	0	0	0	39	86	0	20
2017	Financial management	62	15	8	0	0	0	15	91	0	26
2017	Information technology	65	13	13	0	0	4	4	85	0	20
2017	Policy	54	14	11	2	2	2	15	82	4	53
2017	Project management	53	11	11	3	0	0	22	82	3	35
2017	None of the above	46	0	0	12	0	0	42	79	21	15

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	68	26	0	0	0	0	6	100	0	31
2017	Administration and operations	79	11	0	2	0	0	9	98	2	54
2017	Human resources	71	16	4	0	0	0	9	95	0	20
2017	Financial management	74	15	8	0	0	0	4	92	0	26
2017	Information technology	63	9	13	0	0	10	4	84	0	20
2017	Policy	78	17	2	0	0	0	4	98	0	53
2017	Project management	62	11	8	3	3	3	11	85	6	35
2017	None of the above	61	7	19	0	0	0	14	78	0	15

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	64	23	0	6	0	0	6	93	7	31
2017	Administration and operations	71	12	4	2	2	0	11	92	4	55
2017	Human resources	68	0	12	9	0	0	11	76	10	20
2017	Financial management	85	8	0	0	0	0	7	100	0	26
2017	Information technology	77	0	9	0	0	4	10	90	0	20
2017	Policy	77	9	4	2	5	0	4	89	8	53
2017	Project management	51	14	16	3	3	0	14	75	6	35
2017	None of the above	74	6	0	7	0	0	14	92	8	15

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	54	9	22	9	3	3	0	65	12	31
2017	Administration and operations	50	23	12	5	4	0	5	77	9	55
2017	Human resources	67	16	13	4	0	0	0	83	4	20
2017	Financial management	51	27	15	4	0	0	4	80	4	26
2017	Information technology	59	18	10	0	4	4	4	84	5	20
2017	Policy	63	18	11	2	4	0	2	83	6	53
2017	Project management	37	35	11	3	6	0	8	79	9	35
2017	None of the above	48	19	12	7	7	0	7	72	15	15

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	9	26	49	9	6	36	15	31
2017	Administration and operations	5	24	37	23	10	29	34	55
2017	Human resources	14	31	32	15	9	44	24	20
2017	Financial management	12	26	51	7	4	38	11	26
2017	Information technology	11	44	27	18	0	55	18	20
2017	Policy	4	20	51	20	6	23	26	53
2017	Project management	7	22	38	20	13	29	33	35
2017	None of the above	0	21	46	25	7	21	32	15

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	12	15	37	29	6	0	35	28	31
2017	Administration and operations	16	23	39	18	4	0	22	39	55
2017	Human resources	0	33	27	30	9	0	40	33	20
2017	Financial management	11	19	31	24	12	4	37	31	26
2017	Information technology	4	13	46	18	19	0	37	18	20
2017	Policy	9	35	36	11	9	0	20	44	53
2017	Project management	22	14	43	11	10	0	21	35	35
2017	None of the above	26	26	27	21	0	0	21	52	15

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	23	36	25	6	3	6	0	24	76	31
2017	Administration and operations	23	30	24	9	11	2	2	23	77	55
2017	Human resources	21	33	34	8	5	0	0	21	79	20
2017	Financial management	19	50	23	4	4	0	0	19	81	26
2017	Information technology	46	18	17	15	4	0	0	46	54	20
2017	Policy	16	24	26	16	11	5	2	17	83	53
2017	Project management	25	24	14	8	24	5	0	26	74	35
2017	None of the above	39	7	21	19	7	7	0	42	58	15

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	22	23
2017	Administration and operations	27	38
2017	Human resources	28	17
2017	Financial management	19	21
2017	Information technology	48	10
2017	Policy	40	40
2017	Project management	38	24

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	31	23
2017	Administration and operations	28	38
2017	Human resources	42	17
2017	Financial management	28	21
2017	Information technology	25	10
2017	Policy	40	40
2017	Project management	34	24

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	18	23
2017	Administration and operations	15	38
2017	Human resources	10	17
2017	Financial management	19	21
2017	Information technology	25	10
2017	Policy	31	40
2017	Project management	30	24

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	57	23
2017	Administration and operations	61	38
2017	Human resources	30	17
2017	Financial management	58	21
2017	Information technology	52	10
2017	Policy	50	40
2017	Project management	54	24

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	0	23
2017	Administration and operations	5	38
2017	Human resources	8	17
2017	Financial management	0	21
2017	Information technology	8	10
2017	Policy	5	40
2017	Project management	8	24

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	21	23
2017	Administration and operations	26	38
2017	Human resources	46	17
2017	Financial management	19	21
2017	Information technology	0	10
2017	Policy	24	40
2017	Project management	30	24

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Communications or public affairs	4	70	17	9	0	0	23
2017	Administration and operations	13	58	13	5	0	10	37
2017	Human resources	0	70	23	7	0	0	16
2017	Financial management	16	51	24	9	0	0	21
2017	Information technology	0	40	8	25	10	17	10
2017	Policy	5	48	19	14	5	10	40
2017	Project management	0	44	23	12	4	16	23

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	25	22	4	35	9	0	4	50	46	23
2017	Administration and operations	16	28	7	19	10	5	15	55	36	40
2017	Human resources	11	38	12	12	6	0	21	63	23	17
2017	Financial management	42	19	17	9	5	4	5	66	15	21
2017	Information technology	32	41	0	10	17	0	0	73	27	10
2017	Policy	9	39	12	12	19	0	8	53	34	40
2017	Project management	19	15	15	23	20	0	8	37	47	24

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	4	13	12	22	31	9	9	21	64	23
2017	Administration and operations	4	18	7	10	27	2	32	34	55	40
2017	Human resources	0	5	4	6	58	0	26	7	87	17
2017	Financial management	9	27	16	15	14	4	14	44	36	21
2017	Information technology	8	33	8	24	27	0	0	41	50	10
2017	Policy	7	7	7	21	37	7	15	18	73	40
2017	Project management	10	16	12	19	31	4	8	30	57	24

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Date modified:: 2018-03-27

2017 Public Service Employee Survey Results by Theme for Infrastructure Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.