2017 Public Service Employee Survey Results by Theme for Infrastructure Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 41 36 12 6 6 0 0 77 12 17
2011 Non-shift worker 32 43 12 7 5 1 0 76 12 286
2008 Shift worker 23 77 0 0 0 0 0 100 0 13
2008 Non-shift worker 24 45 11 12 8 0 0 69 19 186

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 64 18 6 6 6 0 0 82 12 17
2011 Non-shift worker 51 39 6 2 1 0 0 91 3 287

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 47 29 17 0 6 0 0 77 6 17
2011 Non-shift worker 42 42 9 5 2 0 0 84 7 286
2008 Shift worker 31 62 8 0 0 0 0 92 0 13
2008 Non-shift worker 35 40 12 7 6 0 0 75 13 186

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 58 30 6 0 6 0 0 88 6 17
2011 Non-shift worker 40 38 11 7 4 1 0 78 11 287

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 41 47 6 0 6 0 0 88 6 17
2011 Non-shift worker 40 38 10 10 2 0 0 78 12 287
2008 Shift worker 54 31 8 8 0 0 0 85 8 13
2008 Non-shift worker 39 34 9 11 6 2 0 74 17 186

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 35 30 12 12 6 6 0 69 19 17
2011 Non-shift worker 38 23 15 12 9 3 1 63 22 287
2008 Shift worker 62 8 15 8 0 8 0 75 8 13
2008 Non-shift worker 30 22 16 15 14 4 0 54 30 185
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 47 36 6 12 0 0 0 82 12 17
2011 Non-shift worker 44 28 11 7 8 1 0 74 15 287
2008 Shift worker 54 38 8 0 0 0 0 92 0 13
2008 Non-shift worker 41 27 10 10 8 5 0 72 18 186

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 41 42 12 6 0 0 0 82 6 17
2011 Non-shift worker 38 34 7 11 8 1 0 73 20 287
2008 Shift worker 69 23 0 8 0 0 0 92 8 13
2008 Non-shift worker 42 28 7 11 10 2 0 72 21 186

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 19 69 6 0 6 0 0 88 6 16
2011 Non-shift worker 24 36 16 11 8 5 0 63 20 286

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 29 53 12 0 6 0 0 82 6 17
2011 Non-shift worker 29 37 15 11 5 3 0 68 17 287
2008 Shift worker 31 54 0 15 0 0 0 85 15 13
2008 Non-shift worker 27 35 15 12 8 3 0 64 20 186

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 23 59 6 0 6 6 0 88 6 17
2011 Non-shift worker 26 40 18 9 3 4 0 69 12 287
2008 Shift worker 23 62 8 0 0 8 0 92 0 13
2008 Non-shift worker 16 39 17 16 9 4 0 57 25 186

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 29 53 6 0 6 6 0 88 6 17
2011 Non-shift worker 26 35 16 10 6 7 0 65 18 287
2008 Shift worker 31 54 0 8 0 8 0 92 8 13
2008 Non-shift worker 15 38 18 13 10 6 0 56 24 186

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 29 47 17 0 6 0 0 77 6 17
2011 Non-shift worker 22 39 15 15 7 2 0 63 23 287
2008 Shift worker 23 54 15 0 8 0 0 77 8 13
2008 Non-shift worker 19 33 13 20 13 1 0 53 34 186
Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 42 35 12 6 0 6 0 81 6 17
2011 Non-shift worker 33 35 15 12 5 0 0 68 17 287

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 53 29 6 6 6 0 0 82 12 17
2011 Non-shift worker 36 36 10 10 7 1 0 73 17 287
2008 Shift worker 62 31 8 0 0 0 0 92 0 13
2008 Non-shift worker 38 33 11 9 9 1 0 71 18 186

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 23 71 6 0 0 0 0 94 0 17
2011 Non-shift worker 35 39 10 7 8 1 1 75 15 286
2008 Shift worker 46 31 15 8 0 0 0 77 8 13
2008 Non-shift worker 35 37 9 13 3 3 0 74 17 186

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 23 53 6 6 6 6 0 81 12 17
2011 Non-shift worker 35 28 12 9 8 7 1 69 18 286
2008 Shift worker 23 46 15 0 0 15 0 82 0 13
2008 Non-shift worker 37 31 12 8 5 7 0 73 14 186

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 35 59 6 0 0 0 0 94 0 17
2011 Non-shift worker 34 42 14 7 2 0 2 77 9 287
2008 Shift worker 8 46 38 8 0 0 0 54 8 13
2008 Non-shift worker 32 37 12 10 5 1 3 72 16 186

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 29 53 6 12 0 0 0 82 12 17
2011 Non-shift worker 33 45 9 9 4 0 0 78 13 287
2008 Shift worker 15 46 38 0 0 0 0 62 0 13
2008 Non-shift worker 32 40 13 11 4 0 0 72 15 186

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 23 59 12 0 6 0 0 82 6 17
2011 Non-shift worker 36 43 11 5 5 1 0 79 10 287
2008 Shift worker 31 54 8 0 8 0 0 85 8 13
2008 Non-shift worker 37 46 9 5 4 0 0 83 9 186

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 47 35 7 6 6 0 0 82 12 17
2011 Non-shift worker 35 37 10 9 8 2 0 73 17 287
2008 Shift worker 23 62 0 8 0 8 0 92 8 13
2008 Non-shift worker 32 33 11 12 8 5 0 68 20 185

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 12 35 29 12 6 6 0 50 19 17
2011 Non-shift worker 19 25 15 21 17 1 2 45 39 286
2008 Shift worker 31 23 23 15 0 0 8 58 17 13
2008 Non-shift worker 15 35 16 15 15 2 2 52 31 185

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 42 35 18 6 0 0 0 77 6 17
2011 Non-shift worker 38 41 10 7 4 0 0 79 12 287

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 41 42 6 6 6 0 0 82 12 17
2011 Non-shift worker 42 39 11 4 3 1 0 82 7 287

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 53 35 6 7 0 0 0 88 7 17
2011 Non-shift worker 47 35 8 7 3 0 0 82 10 286

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 47 29 12 13 0 0 0 76 13 17
2011 Non-shift worker 32 23 10 12 8 1 13 64 24 286
2008 Shift worker 54 31 8 8 0 0 0 85 8 13
2008 Non-shift worker 26 21 12 13 14 3 11 55 31 185

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 50 31 19 0 0 0 0 81 0 16
2011 Non-shift worker 33 40 16 7 3 0 0 73 10 286
2008 Shift worker 38 46 15 0 0 0 0 85 0 13
2008 Non-shift worker 33 37 13 12 5 0 1 70 17 186

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 58 24 0 6 6 0 6 88 12 17
2011 Non-shift worker 40 28 12 7 6 3 3 72 14 287

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2011 Shift worker 53 29 18 17
2011 Non-shift worker 43 20 36 287

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2011 Non-shift worker 4 19 66 4 9999 6 124
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 47 36 12 0 0 6 0 88 0 17
2011 Non-shift worker 46 41 6 3 3 1 0 88 6 287
2008 Shift worker 46 38 15 0 0 0 0 85 0 13
2008 Non-shift worker 46 32 9 7 6 0 0 78 13 186

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 29 59 6 6 0 0 0 88 6 17
2011 Non-shift worker 33 45 10 6 2 4 0 82 8 285

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 18 29 30 17 6 0 0 23 47 17
2011 Non-shift worker 7 20 44 19 9 0 1 28 27 285
2008 Shift worker 15 31 38 15 0 0 0 15 46 13
2008 Non-shift worker 16 23 38 14 5 1 4 20 41 186

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 6 12 41 17 17 6 0 37 19 17
2011 Non-shift worker 3 13 28 30 19 4 3 52 17 286
2008 Shift worker 0 8 54 38 0 0 0 38 8 13
2008 Non-shift worker 11 26 27 18 15 1 2 34 38 186

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 23 12 47 12 6 0 0 18 35 17
2011 Non-shift worker 8 19 31 27 11 2 2 40 28 286
2008 Shift worker 15 31 8 46 0 0 0 46 46 13
2008 Non-shift worker 15 15 37 17 8 3 5 27 32 185

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 6 17 36 18 23 0 0 41 23 17
2011 Non-shift worker 5 12 45 26 9 1 1 36 17 285
2008 Shift worker 8 15 46 23 8 0 0 31 23 13
2008 Non-shift worker 8 23 33 25 8 1 2 34 32 186

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 0 30 12 35 23 0 0 58 30 17
2011 Non-shift worker 8 16 34 25 13 2 3 39 24 287
2008 Shift worker 8 8 54 8 23 0 0 31 15 13
2008 Non-shift worker 13 21 29 22 10 2 4 33 36 185

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 0 36 12 29 17 0 6 50 38 17
2011 Non-shift worker 6 14 27 29 17 3 4 49 22 286
2008 Shift worker 8 38 23 15 8 8 0 25 50 13
2008 Non-shift worker 18 30 24 18 5 1 4 24 51 186

Respectful workplace

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 65 23 6 0 6 0 0 88 6 17
2011 Non-shift worker 43 39 9 5 2 2 0 84 7 287

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 71 23 0 0 6 0 0 94 6 17
2011 Non-shift worker 49 36 8 5 2 0 0 85 7 287
2008 Shift worker 54 46 0 0 0 0 0 100 0 13
2008 Non-shift worker 50 33 9 3 4 1 0 84 7 186

Ethical workplace

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 36 52 6 0 6 0 0 88 6 17
2011 Non-shift worker 46 39 7 3 1 4 0 88 5 285

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 41 29 12 12 6 0 0 70 18 17
2011 Non-shift worker 36 32 9 9 6 6 2 74 16 285
2008 Shift worker 31 38 8 15 0 8 0 75 17 13
2008 Non-shift worker 35 28 15 10 6 5 2 67 17 185

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 12 41 23 7 6 12 0 59 14 17
2011 Non-shift worker 26 35 15 13 5 4 1 65 19 287

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 12 42 6 17 6 12 6 65 28 17
2011 Non-shift worker 9 17 20 13 14 18 9 35 37 287

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 64 36 0 0 0 0 0 100 0 17
2011 Non-shift worker 51 42 1 5 1 0 0 93 6 287
2008 Shift worker 54 38 8 0 0 0 0 92 0 13
2008 Non-shift worker 46 41 4 5 3 0 1 87 8 184

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 47 42 12 0 0 0 0 88 0 17
2011 Non-shift worker 52 32 7 7 2 0 0 84 9 287

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 82 12 6 0 0 0 0 94 0 17
2011 Non-shift worker 74 18 2 3 0 1 0 94 3 287
2008 Shift worker 62 38 0 0 0 0 0 100 0 13
2008 Non-shift worker 72 19 4 2 1 1 0 93 3 185

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 35 12 23 24 6 0 0 47 30 17
2011 Non-shift worker 70 13 5 10 2 0 0 83 11 287
2008 Shift worker 31 38 8 15 8 0 0 69 23 13
2008 Non-shift worker 62 24 1 10 3 0 0 86 13 185

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 47 24 12 6 12 0 0 71 18 17
2011 Non-shift worker 72 20 4 3 0 0 0 92 4 287
2008 Shift worker 46 38 15 0 0 0 0 85 0 13
2008 Non-shift worker 72 19 2 5 1 1 1 92 6 186

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 77 12 6 0 6 0 0 88 6 17
2011 Non-shift worker 79 16 2 1 1 0 1 96 2 286
2008 Shift worker 85 8 8 0 0 0 0 92 0 13
2008 Non-shift worker 80 12 2 3 2 0 1 93 5 186

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 53 42 6 0 0 0 0 94 0 17
2011 Non-shift worker 68 19 5 2 1 2 2 91 4 287
2008 Shift worker 62 38 0 0 0 0 0 100 0 13
2008 Non-shift worker 62 20 6 4 0 4 4 89 4 186

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 41 36 6 6 0 12 0 87 7 17
2011 Non-shift worker 29 28 19 5 2 16 0 69 8 287

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 47 42 6 0 0 6 0 94 0 17
2011 Non-shift worker 38 30 15 3 2 12 0 77 5 287

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 12 47 23 13 6 0 0 58 18 17
2011 Non-shift worker 21 47 9 9 4 1 9 76 14 287
2008 Shift worker 0 54 23 0 0 15 8 70 0 13
2008 Non-shift worker 23 49 8 4 5 2 9 81 10 185

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 6 12 23 6 0 36 17 37 12 17
2011 Non-shift worker 5 9 22 3 4 39 17 33 17 287

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 47 17 12 0 12 12 0 73 13 17
2011 Non-shift worker 28 26 11 5 2 19 10 75 10 287
2008 Shift worker 23 38 8 0 0 31 0 89 0 13
2008 Non-shift worker 35 32 6 4 3 10 10 84 8 185

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 41 23 17 6 6 7 0 69 13 17
2011 Non-shift worker 23 30 12 2 2 21 9 76 6 287
2008 Shift worker 15 54 8 0 0 15 8 90 0 13
2008 Non-shift worker 35 28 12 6 3 10 6 75 11 185
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