2017 Public Service Employee Survey Results for Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	32	47	5	11	5	79	16	174344
2017	Canada Revenue Agency	34	48	4	10	4	81	14	29233
2017	Branches	35	47	4	10	4	81	14	9115
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	34	53	3	10	1	86	11	271
2017	Strategy and Integration Branch	33	52	2	11	1	85	12	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	35	47	3	11	3	83	14	34

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	68	22	4	3	1	1	1	92	4	173972
2017	Canada Revenue Agency	73	19	3	2	1	1	1	94	3	29162
2017	Branches	69	21	4	3	1	1	1	92	4	9096
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	68	22	4	3	0	0	1	92	4	270
2017	Strategy and Integration Branch	70	20	3	4	0	0	1	92	5	207
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	74	9	3	6	3	0	6	88	9	34

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	66	19	5	6	3	1	86	9	174221
2017	Canada Revenue Agency	71	17	4	4	2	2	89	6	29209
2017	Branches	63	19	5	7	4	1	84	11	9108
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	59	25	7	7	1	0	84	8	271
2017	Strategy and Integration Branch	62	23	6	8	1	0	85	9	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	65	18	6	9	3	0	83	12	34

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	39	36	7	11	7	75	18	174178
2017	Canada Revenue Agency	41	36	7	10	6	77	16	29193
2017	Branches	44	35	6	9	5	79	14	9099
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	38	41	9	9	3	79	12	269
2017	Strategy and Integration Branch	38	42	8	9	3	81	12	207
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	47	36	6	6	6	83	12	34

Question 5. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	26	40	12	14	8	0	0	66	23	174231
2017	Canada Revenue Agency	24	43	11	14	7	0	0	68	21	29213
2017	Branches	28	43	12	12	6	0	0	71	17	9115
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	26	38	19	12	3	1	0	65	16	271
2017	Strategy and Integration Branch	27	38	17	13	3	1	0	67	16	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	32	39	6	9	9	3	3	75	19	34

Question 6. My job is a good fit with my interests.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	41	39	10	6	3	80	10	174121
2017	Canada Revenue Agency	37	40	12	7	4	77	11	29195
2017	Branches	42	39	10	6	3	80	9	9115
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	35	36	14	10	6	71	16	271
2017	Strategy and Integration Branch	36	37	12	9	6	73	15	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	47	32	6	6	9	79	15	34

Question 7. My job is a good fit with my skills.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	47	37	7	6	3	0	84	9	173994
2017	Canada Revenue Agency	43	40	9	6	3	0	82	9	29168
2017	Branches	47	38	7	5	2	0	85	8	9108
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	39	42	8	6	4	0	82	10	271
2017	Strategy and Integration Branch	38	44	8	6	4	1	83	10	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	59	29	3	3	6	0	88	9	34

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	44	37	8	7	3	0	0	82	10	173739
2017	Canada Revenue Agency	47	38	7	6	2	0	0	85	8	29135
2017	Branches	52	35	6	4	2	0	0	88	6	9095
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	54	35	8	1	1	0	0	89	2	270
2017	Strategy and Integration Branch	53	37	7	1	0	1	1	91	2	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	52	39	0	3	3	0	3	94	6	34

Question 9. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	41	33	10	9	6	1	74	15	174019
2017	Canada Revenue Agency	44	35	10	7	4	0	79	11	29180
2017	Branches	49	33	8	7	3	0	82	10	9112
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	48	33	7	7	4	0	82	11	270
2017	Strategy and Integration Branch	52	35	6	4	3	0	87	7	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	61	27	6	3	3	0	88	6	34

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	32	23	11	10	11	2	11	63	24	173988
2017	Canada Revenue Agency	32	20	13	8	10	3	14	63	21	29166
2017	Branches	36	23	11	8	7	2	12	69	18	9107
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	25	19	15	10	6	4	20	59	22	271
2017	Strategy and Integration Branch	25	21	14	10	7	5	19	60	21	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	38	18	9	9	0	12	14	76	12	34

Question 11. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	33	44	11	8	5	77	13	174203
2017	Canada Revenue Agency	31	45	12	7	4	76	12	29204
2017	Branches	33	46	11	7	4	79	10	9114
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	27	48	13	10	4	74	13	271
2017	Strategy and Integration Branch	27	50	10	8	5	77	13	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	38	44	9	6	3	82	9	34

Question 12. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	25	35	16	13	10	0	61	24	174142
2017	Canada Revenue Agency	23	37	17	13	9	0	61	22	29187
2017	Branches	30	39	15	10	6	0	68	17	9110
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	31	35	13	14	6	0	67	20	271
2017	Strategy and Integration Branch	35	35	13	12	4	0	70	17	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	38	41	9	3	6	3	81	9	34

Question 13. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	29	42	12	11	5	72	16	174083
2017	Canada Revenue Agency	33	44	11	9	3	77	12	29178
2017	Branches	30	45	12	9	4	75	13	9108
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	26	45	14	12	3	71	15	271
2017	Strategy and Integration Branch	26	48	12	12	2	74	14	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	35	44	12	9	0	79	9	34

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	40	40	10	6	4	81	9	173996
2017	Canada Revenue Agency	43	40	9	4	2	84	7	29165
2017	Branches	44	40	9	4	2	85	6	9108
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	40	44	10	4	2	84	6	271
2017	Strategy and Integration Branch	44	43	9	3	1	87	4	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	56	36	6	0	3	91	3	34

Question 15. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	28	37	14	11	10	65	21	173998
2017	Canada Revenue Agency	26	38	16	11	8	65	20	29165
2017	Branches	32	40	13	9	6	72	15	9105
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	31	40	14	12	4	70	16	270
2017	Strategy and Integration Branch	34	39	11	14	2	73	16	207
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	50	26	12	9	3	76	12	34

Question 16. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	52	35	9	3	2	87	5	173795
2017	Canada Revenue Agency	51	35	9	3	1	86	5	29141
2017	Branches	52	35	8	3	1	87	4	9093
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	44	36	13	5	1	81	6	268
2017	Strategy and Integration Branch	45	37	11	5	1	82	7	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	59	27	6	6	3	85	9	34

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	28	39	13	12	8	67	20	173615
2017	Canada Revenue Agency	26	39	14	12	8	65	20	29115
2017	Branches	35	43	10	8	4	77	12	9085
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	31	43	11	11	5	74	15	268
2017	Strategy and Integration Branch	34	42	9	11	4	76	14	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	50	30	6	12	3	79	15	34

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	32	35	15	11	8	67	18	173681
2017	Canada Revenue Agency	29	35	17	11	7	64	19	29117
2017	Branches	38	37	13	8	4	75	12	9083
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	36	37	15	8	3	73	12	268
2017	Strategy and Integration Branch	40	38	13	6	2	78	9	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	50	33	3	9	6	82	15	34

Question 19. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	31	38	14	10	6	69	17	173677
2017	Canada Revenue Agency	32	40	14	9	5	72	14	29114
2017	Branches	37	40	12	7	4	78	11	9090
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	34	41	16	8	1	75	9	268
2017	Strategy and Integration Branch	36	43	13	8	1	79	9	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	50	32	9	6	3	82	9	34

Question 20. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	40	40	11	6	3	80	9	173510
2017	Canada Revenue Agency	39	41	11	5	3	80	9	29079
2017	Branches	42	40	10	5	3	82	8	9073
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	36	37	15	8	4	73	12	268
2017	Strategy and Integration Branch	37	39	11	9	4	76	13	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	61	21	9	3	6	82	9	34

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	37	35	16	7	4	0	1	73	11	174272
2017	Canada Revenue Agency	44	34	13	4	2	0	2	80	7	29217
2017	Branches	45	36	12	5	2	0	1	81	7	9116
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	41	36	13	6	3	1	1	78	9	271
2017	Strategy and Integration Branch	43	38	12	4	2	0	1	82	6	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	44	42	6	8	0	0	0	86	8	34

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	11	24	35	17	9	1	3	27	37	173451
2017	Canada Revenue Agency	10	23	36	17	9	1	4	28	35	29082
2017	Branches	10	24	37	17	8	1	3	26	35	9066
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	6	21	36	19	11	2	4	32	29	271
2017	Strategy and Integration Branch	8	20	36	21	9	2	4	33	29	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	6	15	29	29	12	6	3	45	23	34

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	12	19	28	21	14	3	4	37	33	173005
2017	Canada Revenue Agency	10	18	29	21	15	3	4	39	30	28990
2017	Branches	7	14	29	25	18	3	4	45	23	9038
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	4	10	27	30	21	2	5	55	16	270
2017	Strategy and Integration Branch	5	10	23	33	22	1	5	59	16	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	0	6	23	41	23	3	3	69	7	34

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	17	23	29	15	9	2	4	26	43	173286
2017	Canada Revenue Agency	12	20	30	19	12	2	5	33	34	29032
2017	Branches	15	24	32	16	8	1	3	26	40	9060
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	14	23	31	19	7	2	4	27	40	271
2017	Strategy and Integration Branch	16	22	35	20	5	1	1	25	39	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	12	20	35	24	6	3	0	30	34	34

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	8	15	31	25	14	1	4	42	25	172593
2017	Canada Revenue Agency	7	13	30	27	17	2	5	47	22	28912
2017	Branches	8	16	33	26	14	1	3	41	24	9022
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	6	14	37	25	13	2	4	40	21	268
2017	Strategy and Integration Branch	7	16	35	28	10	1	3	40	24	207
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	9	15	33	27	12	3	0	41	25	33

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	17	22	27	17	12	2	4	30	41	173223
2017	Canada Revenue Agency	12	19	28	20	15	2	5	37	33	29012
2017	Branches	13	21	29	19	13	1	4	34	36	9047
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	8	24	24	21	16	3	5	40	34	271
2017	Strategy and Integration Branch	8	24	25	21	15	2	5	39	35	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	0	26	27	21	26	0	0	47	26	34

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	12	18	26	21	14	3	5	39	33	173264
2017	Canada Revenue Agency	9	16	26	23	16	4	6	43	28	29029
2017	Branches	8	15	28	25	17	3	5	46	24	9054
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	8	17	29	21	16	3	5	41	27	270
2017	Strategy and Integration Branch	9	16	31	22	14	3	5	40	27	207
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	3	15	27	38	15	0	3	54	18	34

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	16	22	31	15	9	3	4	26	41	173340
2017	Canada Revenue Agency	12	21	33	16	10	3	4	29	36	29038
2017	Branches	11	21	35	17	10	2	3	29	34	9058
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	11	20	34	17	11	3	5	30	34	271
2017	Strategy and Integration Branch	13	20	33	19	10	2	4	30	35	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	18	18	32	21	12	0	0	32	35	34

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	68	16	6	4	2	0	4	88	6	174193
2017	Canada Revenue Agency	72	13	5	3	2	1	4	89	5	29210
2017	Branches	66	16	6	6	3	0	3	84	9	9109
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	64	21	7	5	1	1	1	87	6	271
2017	Strategy and Integration Branch	67	21	6	4	0	0	0	89	4	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	79	15	3	3	0	0	0	94	3	34

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	26	31	16	11	9	5	4	62	21	174143
2017	Canada Revenue Agency	29	33	16	8	6	5	4	68	15	29199
2017	Branches	31	33	15	8	6	4	4	69	15	9105
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	26	30	18	11	6	5	4	62	18	270
2017	Strategy and Integration Branch	30	31	16	10	4	5	5	67	16	207
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	33	27	22	6	0	9	3	68	7	33

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	41	30	10	10	8	1	73	17	174130
2017	Canada Revenue Agency	47	31	9	7	5	1	78	13	29207
2017	Branches	47	31	8	7	5	1	79	12	9110
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	43	30	8	11	5	2	75	16	271
2017	Strategy and Integration Branch	48	29	9	10	3	0	77	13	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	49	38	6	3	3	0	88	6	34

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	29	35	13	13	8	2	1	65	22	174044
2017	Canada Revenue Agency	26	36	14	14	7	2	1	63	22	29173
2017	Branches	31	37	12	13	6	1	0	69	19	9106
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	36	36	9	14	4	1	0	73	18	271
2017	Strategy and Integration Branch	41	32	8	14	4	1	0	74	17	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	53	32	9	6	0	0	0	85	6	34

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	24	28	15	13	11	9	1	58	26	174123
2017	Canada Revenue Agency	21	29	16	15	11	8	1	55	28	29192
2017	Branches	27	31	14	11	7	8	1	64	20	9105
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	26	27	17	13	6	10	1	60	21	271
2017	Strategy and Integration Branch	29	28	16	12	6	8	1	63	19	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	35	35	15	9	3	3	0	72	13	34

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	11	21	18	17	14	16	3	40	38	174082
2017	Canada Revenue Agency	13	23	19	15	11	18	2	44	32	29178
2017	Branches	14	23	18	15	10	17	3	46	32	9101
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	11	18	23	16	9	20	3	38	32	271
2017	Strategy and Integration Branch	13	21	23	12	7	21	4	44	26	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	17	23	24	12	0	21	3	53	15	34

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	41	38	9	8	4	0	80	12	173904
2017	Canada Revenue Agency	44	39	7	6	3	0	84	9	29153
2017	Branches	46	38	7	6	3	0	84	8	9099
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	45	37	10	4	3	1	83	7	271
2017	Strategy and Integration Branch	50	35	9	4	2	0	85	6	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	53	32	9	3	3	0	85	6	34

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	37	35	12	9	6	1	73	15	174253
2017	Canada Revenue Agency	40	37	11	8	4	1	77	12	29220
2017	Branches	41	36	11	7	4	1	78	11	9113
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	40	33	12	8	5	1	74	13	271
2017	Strategy and Integration Branch	45	33	12	8	2	0	78	11	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	46	29	15	9	0	0	75	9	34

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	44	31	11	6	5	2	1	77	12	174211
2017	Canada Revenue Agency	48	31	10	5	3	2	1	81	8	29215
2017	Branches	48	31	10	5	3	2	1	81	8	9111
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	48	30	11	6	4	2	0	79	10	271
2017	Strategy and Integration Branch	52	28	11	5	3	1	0	81	8	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	52	30	9	3	0	6	0	87	3	34

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	42	33	10	8	5	1	76	14	174142
2017	Canada Revenue Agency	47	34	9	6	4	1	81	10	29199
2017	Branches	47	34	8	7	3	0	82	10	9107
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	44	34	10	6	4	1	79	10	270
2017	Strategy and Integration Branch	49	34	8	6	3	0	83	9	207
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	55	32	9	3	0	0	88	3	34

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	78	12	4	2	2	0	3	93	3	173995
2017	Canada Revenue Agency	78	11	3	1	2	0	4	93	3	29169
2017	Branches	77	12	4	3	2	0	3	92	5	9105
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	79	14	3	3	1	1	0	93	4	271
2017	Strategy and Integration Branch	79	14	3	2	1	0	0	94	3	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	91	6	0	3	0	0	0	97	3	34

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	50	23	8	5	6	3	6	80	12	173965
2017	Canada Revenue Agency	63	22	5	3	3	1	3	89	6	29163
2017	Branches	63	22	5	4	3	1	2	89	7	9094
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	57	19	6	6	3	5	5	84	9	270
2017	Strategy and Integration Branch	60	18	5	5	1	5	5	87	7	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	61	27	3	0	0	0	9	97	0	34

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	53	27	8	6	5	1	81	11	174035
2017	Canada Revenue Agency	59	25	7	4	4	1	85	8	29176
2017	Branches	61	25	6	4	3	1	86	7	9096
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	58	25	6	5	4	2	85	9	270
2017	Strategy and Integration Branch	61	24	6	4	3	1	87	7	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	64	27	9	0	0	0	91	0	34

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	53	25	10	4	5	2	80	9	174119
2017	Canada Revenue Agency	56	25	10	4	4	2	82	7	29186
2017	Branches	59	24	9	4	3	1	84	7	9108
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	57	25	8	4	4	2	83	9	270
2017	Strategy and Integration Branch	61	24	8	3	3	2	86	6	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	67	18	12	0	0	3	87	0	34

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	49	27	10	7	6	0	77	12	173871
2017	Canada Revenue Agency	55	27	9	5	4	0	82	9	29158
2017	Branches	57	26	8	5	4	0	83	9	9099
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	54	23	11	7	4	1	78	11	268
2017	Strategy and Integration Branch	57	23	11	5	3	0	80	8	206
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	61	21	18	0	0	0	82	0	34

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	25	36	14	11	6	3	5	66	18	38833
2017	Canada Revenue Agency	35	38	10	9	5	1	2	76	14	4022
2017	Branches	35	37	11	8	4	2	3	76	12	1610
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	38	32	21	5	0	0	5	73	5	60
2017	Strategy and Integration Branch	35	33	25	2	0	0	5	72	2	45

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	27	32	16	10	8	7	64	19	174230
2017	Canada Revenue Agency	31	32	15	8	6	8	68	16	29217
2017	Branches	32	34	14	7	5	7	72	13	9112
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	34	36	14	7	3	5	74	11	271
2017	Strategy and Integration Branch	37	36	13	7	2	4	77	9	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	44	42	15	0	0	0	85	0	34

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	24	31	17	13	11	3	57	25	174174
2017	Canada Revenue Agency	27	32	17	12	9	3	61	21	29216
2017	Branches	29	35	16	11	6	2	66	18	9111
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	34	36	13	8	6	3	72	14	271
2017	Strategy and Integration Branch	37	37	14	5	6	1	75	11	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	44	35	18	3	0	0	79	3	34

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	17	29	20	17	12	6	49	31	174040
2017	Canada Revenue Agency	19	30	19	15	10	7	52	27	29190
2017	Branches	20	34	20	13	7	6	57	22	9096
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	26	36	18	12	4	4	65	17	271
2017	Strategy and Integration Branch	28	37	17	10	4	3	67	15	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	41	24	30	6	0	0	64	6	34

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	20	27	17	14	15	6	50	31	174190
2017	Canada Revenue Agency	23	29	17	13	12	7	56	26	29208
2017	Branches	24	31	17	12	9	6	59	23	9108
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	29	31	17	12	6	4	63	20	270
2017	Strategy and Integration Branch	32	30	18	12	6	3	63	18	207
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	35	35	18	6	3	3	72	9	34

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	17	31	17	17	14	3	50	32	173985
2017	Canada Revenue Agency	20	34	17	15	10	4	57	26	29173
2017	Branches	21	37	16	14	8	3	61	23	9103
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	24	39	17	11	6	3	64	18	271
2017	Strategy and Integration Branch	24	40	17	11	7	1	65	18	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	35	38	21	6	0	0	73	6	34

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	25	41	17	10	6	1	67	16	173974
2017	Canada Revenue Agency	30	41	15	8	4	1	72	13	29172
2017	Branches	32	44	13	7	3	1	77	10	9101
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	34	44	14	6	0	2	80	6	270
2017	Strategy and Integration Branch	35	47	13	5	0	0	82	5	207
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	44	45	12	0	0	0	88	0	34

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	37	41	12	4	2	3	0	81	7	173773
2017	Canada Revenue Agency	38	41	12	4	2	3	1	82	6	29144
2017	Branches	40	40	11	3	1	3	1	83	5	9094
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	40	40	13	2	1	4	0	84	3	268
2017	Strategy and Integration Branch	40	41	13	2	1	3	0	84	3	206
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	47	47	3	3	0	0	0	94	3	34

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	35	37	12	8	5	3	1	74	14	173795
2017	Canada Revenue Agency	39	37	11	6	3	3	1	79	10	29140
2017	Branches	40	37	11	6	3	2	1	80	9	9095
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	39	35	10	8	4	3	0	77	12	271
2017	Strategy and Integration Branch	41	34	9	9	4	2	0	77	13	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	41	39	9	6	0	6	0	84	6	34

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	24	34	19	11	6	4	1	61	18	173919
2017	Canada Revenue Agency	27	35	19	9	4	4	1	66	14	29168
2017	Branches	26	34	19	10	5	5	1	65	15	9101
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	23	38	17	10	6	5	1	65	17	271
2017	Strategy and Integration Branch	24	39	16	10	6	4	1	66	17	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	26	47	6	12	0	9	0	80	13	34

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	18	25	17	14	14	9	3	48	32	173820
2017	Canada Revenue Agency	21	27	17	14	11	8	2	53	28	29140
2017	Branches	21	25	18	13	10	9	3	53	27	9099
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	15	21	17	15	15	14	3	44	36	270
2017	Strategy and Integration Branch	15	23	15	16	13	14	3	46	35	207
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	23	26	6	12	12	15	6	62	30	34

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	59	20	8	4	2	2	5	85	7	174121
2017	Canada Revenue Agency	64	17	7	3	2	2	5	87	5	29200
2017	Branches	57	22	8	5	3	1	3	83	8	9111
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	53	28	8	4	2	3	3	86	5	271
2017	Strategy and Integration Branch	56	30	8	3	0	2	2	89	3	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	64	21	9	3	0	0	3	88	3	34

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	66	20	6	2	1	2	3	90	4	174041
2017	Canada Revenue Agency	68	17	5	2	2	2	3	91	4	29173
2017	Branches	66	21	5	2	1	2	2	91	4	9105
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	65	23	7	1	0	3	1	91	1	270
2017	Strategy and Integration Branch	65	22	8	1	0	3	1	91	1	207
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	65	24	12	0	0	0	0	88	0	34

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	22	32	16	14	11	3	57	27	173983
2017	Canada Revenue Agency	25	34	16	13	9	2	61	23	29165
2017	Branches	28	38	15	11	6	2	67	18	9101
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	29	36	15	7	7	5	69	15	271
2017	Strategy and Integration Branch	30	35	16	9	6	4	68	16	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	38	30	9	18	6	0	67	24	34

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	19	27	15	16	18	3	3	48	36	174011
2017	Canada Revenue Agency	23	30	14	15	14	2	1	55	30	29176
2017	Branches	26	32	13	14	12	2	2	59	27	9105
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	27	27	11	15	12	5	3	58	30	271
2017	Strategy and Integration Branch	30	25	12	16	11	3	2	58	29	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	38	32	9	9	12	0	0	70	21	34

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	20	35	21	12	8	4	1	58	21	174027
2017	Canada Revenue Agency	20	34	22	11	7	5	1	58	19	29185
2017	Branches	25	40	19	9	4	4	0	67	13	9103
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	26	38	17	11	3	5	0	67	15	271
2017	Strategy and Integration Branch	28	39	17	12	1	4	0	69	13	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	40	32	12	12	0	3	0	75	12	34

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	37	35	15	4	3	4	1	76	8	173916
2017	Canada Revenue Agency	43	35	13	3	2	3	0	81	6	29151
2017	Branches	45	35	11	3	2	4	0	84	4	9098
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	45	35	12	4	1	3	0	82	5	270
2017	Strategy and Integration Branch	45	37	13	3	1	2	0	83	4	207
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	60	24	12	3	0	0	0	85	3	33

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	37	40	12	6	3	2	78	9	173976
2017	Canada Revenue Agency	43	38	10	4	2	2	82	7	29186
2017	Branches	45	38	10	3	2	2	85	5	9105
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	46	36	9	7	1	2	83	7	271
2017	Strategy and Integration Branch	47	36	10	6	0	1	84	6	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	52	30	12	6	0	0	82	6	34

Question 57. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	43	37	10	6	4	0	80	10	174074
2017	Canada Revenue Agency	46	37	9	5	3	0	83	9	29190
2017	Branches	50	36	8	4	2	0	86	6	9106
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	48	35	10	5	2	1	83	6	271
2017	Strategy and Integration Branch	50	35	9	5	1	0	85	6	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	49	33	12	6	0	0	82	6	34

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	33	32	16	9	8	1	66	17	173925
2017	Canada Revenue Agency	37	34	15	8	5	1	72	13	29155
2017	Branches	42	35	13	6	3	1	78	9	9097
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	39	32	18	7	3	1	71	10	271
2017	Strategy and Integration Branch	41	32	19	5	2	1	74	7	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	50	27	21	3	0	0	76	3	34

Question 59. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	32	35	15	10	7	0	68	17	173991
2017	Canada Revenue Agency	35	37	14	9	5	0	72	14	29161
2017	Branches	41	38	12	7	3	0	78	10	9106
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	37	36	15	9	2	2	74	11	270
2017	Strategy and Integration Branch	39	36	15	7	2	1	76	9	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	52	26	12	9	0	0	79	9	34

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	30	26	18	11	9	4	1	59	22	173970
2017	Canada Revenue Agency	31	27	18	11	7	5	0	61	19	29158
2017	Branches	37	27	17	9	5	4	0	67	15	9104
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	27	26	16	15	10	5	1	57	26	271
2017	Strategy and Integration Branch	29	25	17	14	10	5	0	57	25	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	38	30	12	18	3	0	0	67	21	34

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Public Service	26	40	34	174196
2017	Canada Revenue Agency	22	45	33	29207
2017	Branches	27	41	32	9115
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	44	25	31	271
2017	Strategy and Integration Branch	41	26	33	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	46	12	42	34

Question 62. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Public Service	18	30	29	6	10	6	45785
2017	Canada Revenue Agency	24	40	16	5	7	6	6409
2017	Branches	21	47	19	3	5	5	2479
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	12	37	36	5	6	5	119
2017	Strategy and Integration Branch	12	42	28	7	7	5	85
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	26	56	6	6	0	6	16

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Organization	Yes (%)	No (%)	Total responses
2017	Public Service	18	82	173948
2017	Canada Revenue Agency	14	86	29155
2017	Branches	14	86	9104
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	16	84	271
2017	Strategy and Integration Branch	15	85	208

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	(%)	Total responses
2017	Public Service	51	30018
2017	Canada Revenue Agency	49	4173
2017	Branches	53	1245
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	42	43
2017	Strategy and Integration Branch	47	30

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Organization	(%)	Total responses
2017	Public Service	63	30018
2017	Canada Revenue Agency	64	4173
2017	Branches	63	1245
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	75	43
2017	Strategy and Integration Branch	70	30

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Organization	(%)	Total responses
2017	Public Service	8	30018
2017	Canada Revenue Agency	5	4173
2017	Branches	6	1245

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2017	Public Service	5	30018
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	43
2017	Strategy and Integration Branch	0	30

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2017	Public Service	6	30018
2017	Canada Revenue Agency	4	4173
2017	Branches	4	1245
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	43
2017	Strategy and Integration Branch	0	30

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2017	Public Service	9	30018
2017	Canada Revenue Agency	11	4173
2017	Branches	3	1245
2017	Strategy and Integration Branch	0	30

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	4	30018
2017	Canada Revenue Agency	3	4173
2017	Branches	3	1245
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	43
2017	Strategy and Integration Branch	0	30

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Organization	(%)	Total responses
2017	Public Service	41	30045
2017	Canada Revenue Agency	36	4179
2017	Branches	36	1246
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	38	43
2017	Strategy and Integration Branch	34	30

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Organization	(%)	Total responses
2017	Public Service	40	30045
2017	Canada Revenue Agency	39	4179
2017	Branches	40	1246
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	45	43
2017	Strategy and Integration Branch	47	30

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Organization	(%)	Total responses
2017	Public Service	45	30045
2017	Canada Revenue Agency	39	4179
2017	Branches	43	1246
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	44	43
2017	Strategy and Integration Branch	40	30

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Organization	(%)	Total responses
2017	Public Service	41	30045
2017	Canada Revenue Agency	40	4179
2017	Branches	40	1246
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	33	43
2017	Strategy and Integration Branch	26	30

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Organization	(%)	Total responses
2017	Public Service	30	30045
2017	Canada Revenue Agency	24	4179
2017	Branches	27	1246
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	19	43

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Organization	(%)	Total responses
2017	Public Service	57	30045
2017	Canada Revenue Agency	56	4179
2017	Branches	56	1246
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	53	43
2017	Strategy and Integration Branch	50	30

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Organization	(%)	Total responses
2017	Public Service	36	30045
2017	Canada Revenue Agency	34	4179
2017	Branches	33	1246
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	28	43
2017	Strategy and Integration Branch	24	30

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Organization	(%)	Total responses
2017	Public Service	2	30045
2017	Canada Revenue Agency	1	4179
2017	Branches	0	1246
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	43
2017	Strategy and Integration Branch	0	30

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Organization	(%)	Total responses
2017	Public Service	10	30045
2017	Canada Revenue Agency	9	4179
2017	Branches	9	1246

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Organization	(%)	Total responses
2017	Public Service	13	30045
2017	Canada Revenue Agency	10	4179
2017	Branches	8	1246

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Organization	(%)	Total responses
2017	Public Service	48	30045
2017	Canada Revenue Agency	49	4179
2017	Branches	48	1246
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	40	43
2017	Strategy and Integration Branch	40	30

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Organization	(%)	Total responses
2017	Public Service	29	30045
2017	Canada Revenue Agency	23	4179
2017	Branches	22	1246

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	14	30045
2017	Canada Revenue Agency	14	4179
2017	Branches	12	1246

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2017	Public Service	52	30031
2017	Canada Revenue Agency	46	4178
2017	Branches	49	1246
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	40	43
2017	Strategy and Integration Branch	40	30

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	(%)	Total responses
2017	Public Service	29	30031
2017	Canada Revenue Agency	27	4178
2017	Branches	28	1246
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	19	43
2017	Strategy and Integration Branch	24	30

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2017	Public Service	9	30031
2017	Canada Revenue Agency	5	4178
2017	Branches	6	1246
2017	Strategy and Integration Branch	0	30

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Organization	(%)	Total responses
2017	Public Service	22	30031
2017	Canada Revenue Agency	25	4178
2017	Branches	20	1246

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2017	Public Service	11	30031
2017	Canada Revenue Agency	9	4178
2017	Branches	9	1246

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2017	Public Service	8	30031
2017	Canada Revenue Agency	7	4178
2017	Branches	5	1246
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	43
2017	Strategy and Integration Branch	0	30

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2017	Public Service	14	30031
2017	Canada Revenue Agency	13	4178
2017	Branches	13	1246
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	14	43
2017	Strategy and Integration Branch	17	30

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	11	30031
2017	Canada Revenue Agency	10	4178
2017	Branches	10	1246
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	16	43
2017	Strategy and Integration Branch	17	30

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Organization	(%)	Total responses
2017	Public Service	25	30031
2017	Canada Revenue Agency	28	4178
2017	Branches	27	1246
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	42	43
2017	Strategy and Integration Branch	40	30

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Organization	(%)	Total responses
2017	Public Service	12	27791
2017	Canada Revenue Agency	13	3883
2017	Branches	12	1183
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	12	43

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2017	Public Service	17	27791
2017	Canada Revenue Agency	17	3883
2017	Branches	19	1183
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	23	43
2017	Strategy and Integration Branch	30	30

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	27791
2017	Canada Revenue Agency	11	3883
2017	Branches	10	1183

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Organization	(%)	Total responses
2017	Public Service	8	27791
2017	Canada Revenue Agency	8	3883
2017	Branches	9	1183

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	27791
2017	Canada Revenue Agency	9	3883
2017	Branches	9	1183

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2017	Public Service	11	27791
2017	Canada Revenue Agency	11	3883
2017	Branches	12	1183
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	18	43
2017	Strategy and Integration Branch	16	30

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Organization	(%)	Total responses
2017	Public Service	12	27791
2017	Canada Revenue Agency	14	3883
2017	Branches	20	1183
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	16	43

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	27791
2017	Canada Revenue Agency	9	3883
2017	Branches	8	1183
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	11	43
2017	Strategy and Integration Branch	16	30

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Organization	(%)	Total responses
2017	Public Service	12	27791
2017	Canada Revenue Agency	12	3883
2017	Branches	12	1183
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	12	43

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2017	Public Service	26	27791
2017	Canada Revenue Agency	21	3883
2017	Branches	24	1183
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	30	43
2017	Strategy and Integration Branch	24	30

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	27791
2017	Canada Revenue Agency	8	3883
2017	Branches	7	1183

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2017	Public Service	45	27791
2017	Canada Revenue Agency	44	3883
2017	Branches	44	1183
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	48	43
2017	Strategy and Integration Branch	47	30

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Organization	(%)	Total responses
2017	Public Service	2	27791
2017	Canada Revenue Agency	1	3883
2017	Branches	1	1183

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2017	Public Service	53	27791
2017	Canada Revenue Agency	50	3883
2017	Branches	50	1183
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	63	43
2017	Strategy and Integration Branch	70	30

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Organization	(%)	Total responses
2017	Public Service	1	27791
2017	Canada Revenue Agency	1	3883
2017	Branches	1	1183
2017	Strategy and Integration Branch	0	30

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	14	27791
2017	Canada Revenue Agency	13	3883
2017	Branches	12	1183

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Organization	Yes (%)	No (%)	Total responses
2017	Public Service	93	7	30021
2017	Canada Revenue Agency	93	7	4182
2017	Branches	93	7	1246
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	93	7	43
2017	Strategy and Integration Branch	97	3	30

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	16	18	19	7	8	24	7	50	22	174189
2017	Canada Revenue Agency	21	20	19	5	6	23	7	58	16	29208
2017	Branches	21	20	18	5	5	24	7	59	14	9114
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	19	17	21	5	1	29	7	57	11	270
2017	Strategy and Integration Branch	20	15	22	6	1	31	5	54	11	207
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	24	6	40	0	0	31	0	43	0	33

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	28	31	17	7	6	9	1	66	15	173958
2017	Canada Revenue Agency	35	32	15	5	4	7	1	74	10	29175
2017	Branches	36	33	15	5	3	7	1	75	8	9104
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	32	33	15	6	2	12	1	74	9	271
2017	Strategy and Integration Branch	35	31	17	7	0	10	1	74	8	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	41	35	15	6	0	3	0	79	6	34

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	27	48	10	6	2	2	5	81	9	174249
2017	Canada Revenue Agency	29	50	10	5	2	2	3	82	7	29234
2017	Branches	32	47	9	4	1	2	5	85	6	9121
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	28	43	10	7	2	2	7	79	9	271
2017	Strategy and Integration Branch	30	45	11	6	1	2	5	80	8	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	26	53	12	6	0	0	3	82	6	34

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	11	24	21	9	7	20	8	49	22	173925
2017	Canada Revenue Agency	16	29	20	9	5	16	5	57	18	29188
2017	Branches	14	27	21	6	4	20	8	57	14	9111
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	12	20	20	7	3	27	11	51	16	271
2017	Strategy and Integration Branch	13	20	19	7	3	28	9	53	16	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	11	15	27	12	3	26	6	39	22	34

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	38	32	11	4	2	8	5	81	7	174213
2017	Canada Revenue Agency	45	32	10	2	1	7	3	86	3	29211
2017	Branches	45	30	9	2	1	7	5	86	3	9112
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	37	29	10	2	1	14	8	84	3	271
2017	Strategy and Integration Branch	40	29	10	1	0	14	6	85	2	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	41	33	15	0	0	6	6	83	0	34

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	29	31	14	6	4	11	5	72	11	173897
2017	Canada Revenue Agency	35	32	13	4	3	10	3	77	8	29152
2017	Branches	38	31	12	3	2	10	5	81	5	9100
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	33	30	12	3	0	16	6	81	4	269
2017	Strategy and Integration Branch	35	29	12	3	0	17	4	81	4	206
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	38	33	15	3	0	9	3	79	3	34

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Organization	Yes (%)	No (%)	Total responses
2017	Public Service	8	92	173800
2017	Canada Revenue Agency	8	92	29136
2017	Branches	7	93	9100
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	8	92	270
2017	Strategy and Integration Branch	9	91	207

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Organization	(%)	Total responses
2017	Public Service	38	13842
2017	Canada Revenue Agency	30	2182
2017	Branches	37	599

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Organization	(%)	Total responses
2017	Public Service	79	13842
2017	Canada Revenue Agency	80	2182
2017	Branches	81	599
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	87	22
2017	Strategy and Integration Branch	85	19

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Organization	(%)	Total responses
2017	Public Service	4	13842
2017	Canada Revenue Agency	2	2182
2017	Branches	3	599
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	22
2017	Strategy and Integration Branch	0	19

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2017	Public Service	4	13842
2017	Canada Revenue Agency	0	2182
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	22
2017	Strategy and Integration Branch	0	19

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2017	Public Service	7	13842
2017	Canada Revenue Agency	5	2182
2017	Branches	4	599
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	22
2017	Strategy and Integration Branch	0	19

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2017	Public Service	9	13842
2017	Canada Revenue Agency	9	2182
2017	Branches	3	599
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	22
2017	Strategy and Integration Branch	0	19

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	7	13842
2017	Canada Revenue Agency	8	2182
2017	Branches	7	599

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Organization	(%)	Total responses
2017	Public Service	24	13782
2017	Canada Revenue Agency	30	2174
2017	Branches	25	596

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Organization	(%)	Total responses
2017	Public Service	19	13782
2017	Canada Revenue Agency	20	2174
2017	Branches	18	596
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	27	22
2017	Strategy and Integration Branch	26	19

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Organization	(%)	Total responses
2017	Public Service	14	13782
2017	Canada Revenue Agency	19	2174
2017	Branches	16	596

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Organization	(%)	Total responses
2017	Public Service	6	13782
2017	Canada Revenue Agency	7	2174
2017	Branches	7	596

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Organization	(%)	Total responses
2017	Public Service	25	13782
2017	Canada Revenue Agency	25	2174
2017	Branches	28	596
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	23	22

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Organization	(%)	Total responses
2017	Public Service	30	13782
2017	Canada Revenue Agency	27	2174
2017	Branches	28	596

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Organization	(%)	Total responses
2017	Public Service	4	13782
2017	Canada Revenue Agency	4	2174
2017	Branches	5	596

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	(%)	Total responses
2017	Public Service	2	13782
2017	Canada Revenue Agency	1	2174
2017	Branches	1	596
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	22
2017	Strategy and Integration Branch	0	19

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Organization	(%)	Total responses
2017	Public Service	8	13782
2017	Canada Revenue Agency	6	2174
2017	Branches	7	596

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Organization	(%)	Total responses
2017	Public Service	16	13782
2017	Canada Revenue Agency	12	2174
2017	Branches	14	596

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	(%)	Total responses
2017	Public Service	1	13782
2017	Canada Revenue Agency	1	2174
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	22
2017	Strategy and Integration Branch	0	19

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Organization	(%)	Total responses
2017	Public Service	16	13782
2017	Canada Revenue Agency	18	2174
2017	Branches	17	596

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Organization	Total responses
2017	Public Service	13782
2017	Canada Revenue Agency	2174
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	22
2017	Strategy and Integration Branch	19

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	20	13782
2017	Canada Revenue Agency	18	2174
2017	Branches	18	596
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	22	22

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2017	Public Service	31	13844
2017	Canada Revenue Agency	28	2180
2017	Branches	31	597

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	(%)	Total responses
2017	Public Service	16	13844
2017	Canada Revenue Agency	14	2180
2017	Branches	15	597
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	22
2017	Strategy and Integration Branch	0	19

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2017	Public Service	6	13844
2017	Canada Revenue Agency	3	2180
2017	Branches	4	597
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	22
2017	Strategy and Integration Branch	0	19

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Organization	(%)	Total responses
2017	Public Service	19	13844
2017	Canada Revenue Agency	20	2180
2017	Branches	14	597
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	22
2017	Strategy and Integration Branch	0	19

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2017	Public Service	6	13844
2017	Canada Revenue Agency	5	2180
2017	Branches	5	597
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	22
2017	Strategy and Integration Branch	0	19

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2017	Public Service	7	13844
2017	Canada Revenue Agency	7	2180
2017	Branches	5	597

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2017	Public Service	9	13844
2017	Canada Revenue Agency	8	2180
2017	Branches	8	597
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	22
2017	Strategy and Integration Branch	0	19

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Organization	(%)	Total responses
2017	Public Service	8	13844
2017	Canada Revenue Agency	7	2180
2017	Branches	7	597

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Organization	(%)	Total responses
2017	Public Service	48	13844
2017	Canada Revenue Agency	50	2180
2017	Branches	51	597
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	63	22
2017	Strategy and Integration Branch	63	19

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Organization	(%)	Total responses
2017	Public Service	6	12884
2017	Canada Revenue Agency	6	2024
2017	Branches	6	567
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	21
2017	Strategy and Integration Branch	0	18

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2017	Public Service	13	12884
2017	Canada Revenue Agency	12	2024
2017	Branches	13	567
2017	Strategy and Integration Branch	0	18

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Organization	(%)	Total responses
2017	Public Service	5	12884
2017	Canada Revenue Agency	4	2024
2017	Branches	3	567
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	21
2017	Strategy and Integration Branch	0	18

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Organization	(%)	Total responses
2017	Public Service	3	12884
2017	Canada Revenue Agency	2	2024
2017	Branches	2	567
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	21
2017	Strategy and Integration Branch	0	18

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Organization	(%)	Total responses
2017	Public Service	3	12884
2017	Canada Revenue Agency	2	2024
2017	Branches	2	567
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	21
2017	Strategy and Integration Branch	0	18

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2017	Public Service	5	12884
2017	Canada Revenue Agency	5	2024
2017	Branches	7	567

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Organization	(%)	Total responses
2017	Public Service	9	12884
2017	Canada Revenue Agency	9	2024
2017	Branches	14	567

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	12884
2017	Canada Revenue Agency	9	2024
2017	Branches	9	567

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	12884
2017	Canada Revenue Agency	10	2024
2017	Branches	10	567

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2017	Public Service	24	12884
2017	Canada Revenue Agency	21	2024
2017	Branches	23	567
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	24	21

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	12884
2017	Canada Revenue Agency	7	2024
2017	Branches	7	567
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	21
2017	Strategy and Integration Branch	0	18

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2017	Public Service	44	12884
2017	Canada Revenue Agency	42	2024
2017	Branches	44	567
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	28	21
2017	Strategy and Integration Branch	28	18

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Organization	(%)	Total responses
2017	Public Service	2	12884
2017	Canada Revenue Agency	1	2024
2017	Branches	1	567
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	21
2017	Strategy and Integration Branch	0	18

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2017	Public Service	61	12884
2017	Canada Revenue Agency	60	2024
2017	Branches	61	567
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	71	21
2017	Strategy and Integration Branch	72	18

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Organization	(%)	Total responses
2017	Public Service	1	12884
2017	Canada Revenue Agency	1	2024
2017	Branches	1	567
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	0	21
2017	Strategy and Integration Branch	0	18

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	13	12884
2017	Canada Revenue Agency	14	2024
2017	Branches	10	567

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Organization	Yes (%)	No (%)	Total responses
2017	Public Service	93	7	13875
2017	Canada Revenue Agency	93	7	2186
2017	Branches	92	8	601
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	91	9	22
2017	Strategy and Integration Branch	89	11	19

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	17	18	20	4	4	30	7	56	12	174058
2017	Canada Revenue Agency	22	20	19	3	3	27	6	62	9	29194
2017	Branches	22	19	18	3	2	29	7	64	8	9111
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	19	15	21	3	2	32	7	57	9	271
2017	Strategy and Integration Branch	21	12	22	4	1	32	7	54	10	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	23	9	24	9	0	30	6	49	14	34

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	31	31	17	4	4	12	2	72	9	173835
2017	Canada Revenue Agency	37	32	15	3	3	9	1	77	7	29131
2017	Branches	39	32	15	2	2	9	1	79	5	9099
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	33	30	15	4	3	13	2	74	8	271
2017	Strategy and Integration Branch	33	28	16	5	2	13	2	72	8	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	35	26	21	9	0	6	3	67	10	34

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	22	24	19	14	19	0	2	46	34	173880
2017	Canada Revenue Agency	27	28	19	12	12	1	2	56	24	29167
2017	Branches	32	28	17	10	9	1	3	62	20	9088
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	30	32	17	8	10	1	3	64	18	270
2017	Strategy and Integration Branch	29	30	18	9	11	0	3	61	20	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	33	27	29	6	6	0	0	59	12	34

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	19	27	26	15	11	0	1	47	26	173933
2017	Canada Revenue Agency	20	29	27	14	8	0	1	50	23	29155
2017	Branches	20	29	26	15	9	0	1	50	24	9088
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	18	29	28	17	6	1	2	47	24	271
2017	Strategy and Integration Branch	16	32	28	16	6	0	2	49	22	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	15	36	38	12	0	0	0	50	12	34

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	26	29	22	12	8	1	3	57	21	173555
2017	Canada Revenue Agency	27	29	21	12	7	1	4	58	20	29121
2017	Branches	24	31	22	13	8	0	2	56	21	9077
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	24	30	26	12	6	1	2	55	19	269
2017	Strategy and Integration Branch	23	31	25	13	6	0	2	54	20	207
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	21	32	32	12	3	0	0	53	15	34

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	21	23	22	16	15	1	2	45	32	173886
2017	Canada Revenue Agency	28	24	20	13	9	2	4	55	24	29156
2017	Branches	23	25	22	15	11	1	2	50	27	9099
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	28	27	21	14	7	1	3	56	22	271
2017	Strategy and Integration Branch	26	31	19	13	8	0	3	59	21	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	26	45	23	6	0	0	0	71	6	34

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	44	23	13	6	4	1	9	75	11	173618
2017	Canada Revenue Agency	54	17	8	3	2	1	15	85	5	29102
2017	Branches	50	21	10	4	3	1	11	81	7	9092
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	49	20	11	3	4	1	12	79	8	271
2017	Strategy and Integration Branch	47	24	10	3	3	0	13	81	7	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	41	29	20	3	0	0	6	75	3	34

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	29	30	22	11	8	0	1	59	19	173457
2017	Canada Revenue Agency	33	31	21	9	6	0	1	64	15	29060
2017	Branches	33	31	20	10	6	0	1	64	16	9061
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	31	27	21	14	5	1	1	59	20	269
2017	Strategy and Integration Branch	32	27	22	14	4	0	1	59	19	206
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	30	30	31	9	0	0	0	60	9	33

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	27	32	22	11	6	1	2	60	18	173337
2017	Canada Revenue Agency	29	33	21	10	5	1	2	63	15	29030
2017	Branches	30	35	21	8	4	1	2	66	13	9048
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	28	34	23	8	4	2	1	64	12	269
2017	Strategy and Integration Branch	29	33	23	9	4	1	1	63	14	206
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	36	37	21	0	3	0	3	75	3	33

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	22	31	23	14	8	1	2	54	22	173363
2017	Canada Revenue Agency	23	31	23	14	7	1	2	55	21	29054
2017	Branches	22	33	23	14	6	1	2	56	21	9050
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	23	34	22	13	6	1	1	58	20	269
2017	Strategy and Integration Branch	21	36	21	14	6	1	1	58	21	206
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	30	36	12	12	6	0	3	68	19	33

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	28	31	20	12	7	1	2	60	19	173428
2017	Canada Revenue Agency	32	31	19	10	5	1	2	65	15	29048
2017	Branches	29	33	20	11	5	1	2	64	16	9052
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	27	33	20	14	4	1	2	61	18	268
2017	Strategy and Integration Branch	27	35	18	13	5	1	2	63	18	205
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	40	34	16	6	0	0	3	77	6	32

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	28	31	21	11	7	1	2	61	18	173041
2017	Canada Revenue Agency	25	31	22	12	7	1	2	57	20	28997
2017	Branches	27	32	21	11	6	1	2	61	17	9041
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	34	32	20	10	3	2	1	68	12	268
2017	Strategy and Integration Branch	33	34	18	11	2	1	1	68	13	205
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	30	39	18	13	0	0	0	69	13	33

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	52	24	13	6	4	0	2	77	9	173936
2017	Canada Revenue Agency	53	23	12	5	3	0	3	79	9	29178
2017	Branches	57	22	11	5	3	0	2	81	8	9099
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	53	25	12	5	1	1	3	81	7	271
2017	Strategy and Integration Branch	50	27	12	6	1	0	4	80	7	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	59	32	3	3	3	0	0	91	6	34

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	69	14	6	4	4	1	3	86	8	173910
2017	Canada Revenue Agency	70	13	6	4	3	1	4	87	7	29165
2017	Branches	73	12	5	3	3	1	4	89	6	9099
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	71	13	4	5	3	2	3	88	8	270
2017	Strategy and Integration Branch	71	13	2	6	3	1	3	88	9	207
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	70	18	0	9	0	0	3	91	9	34

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	53	28	10	4	3	0	2	83	7	173810
2017	Canada Revenue Agency	58	26	9	3	2	0	3	86	5	29145
2017	Branches	54	28	9	4	2	0	2	85	6	9105
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	56	30	7	3	0	1	3	89	3	271
2017	Strategy and Integration Branch	57	28	7	3	0	1	3	88	4	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	70	18	3	6	0	0	3	91	6	34

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	57	20	10	6	5	0	2	79	11	173819
2017	Canada Revenue Agency	59	20	9	5	4	1	3	82	9	29150
2017	Branches	62	20	8	5	4	1	2	83	9	9093
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	57	19	8	7	5	2	2	79	13	271
2017	Strategy and Integration Branch	59	19	8	6	5	2	2	81	11	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	67	15	6	6	3	0	3	85	9	34

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	53	13	5	2	1	0	25	89	4	173685
2017	Canada Revenue Agency	53	11	4	2	1	1	29	91	3	29130
2017	Branches	54	13	5	2	1	0	26	90	4	9090
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	53	10	3	2	0	1	30	92	3	271
2017	Strategy and Integration Branch	55	10	3	1	0	1	30	93	3	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	41	11	3	0	0	0	45	95	0	34

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	62	19	7	2	1	1	7	88	4	172926
2017	Canada Revenue Agency	59	20	9	3	2	1	8	85	5	28988
2017	Branches	67	15	5	2	1	1	9	92	3	9042
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	70	13	5	0	0	2	10	94	0	269
2017	Strategy and Integration Branch	73	11	5	1	0	1	10	94	1	206
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	76	12	6	0	0	0	6	94	0	34

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	61	17	8	5	5	1	4	82	10	174018
2017	Canada Revenue Agency	53	18	9	7	9	1	4	74	16	29186
2017	Branches	65	16	7	4	4	1	5	85	8	9102
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	66	16	5	3	2	1	6	89	6	271
2017	Strategy and Integration Branch	67	17	4	3	2	0	6	90	5	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	73	18	3	0	0	0	6	97	0	34

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	49	29	12	4	2	0	3	81	6	173693
2017	Canada Revenue Agency	45	31	14	5	2	0	3	78	8	29136
2017	Branches	47	30	13	5	2	0	3	79	7	9096
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	45	32	15	3	2	1	2	80	5	271
2017	Strategy and Integration Branch	46	33	13	4	1	1	2	81	6	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	40	36	15	6	0	0	3	78	6	34

Question 84. Overall, my level of work-related stress is
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	12	30	38	14	6	0	42	20	174252
2017	Canada Revenue Agency	13	31	38	13	5	0	44	18	29216
2017	Branches	14	33	36	12	5	0	47	16	9117
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	14	34	34	13	4	1	48	17	271
2017	Strategy and Integration Branch	14	36	36	11	3	0	50	14	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	18	35	35	12	0	0	53	12	34

Question 85. After my workday, I feel emotionally drained.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	9	20	39	22	10	0	0	32	29	173657
2017	Canada Revenue Agency	8	19	41	22	9	0	0	31	28	29087
2017	Branches	7	17	40	24	10	0	1	35	25	9082
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	6	20	38	23	12	1	0	35	26	270
2017	Strategy and Integration Branch	6	17	39	25	11	0	0	37	23	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	6	18	29	38	9	0	0	47	24	34

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	24	40	16	9	6	4	0	67	15	173983
2017	Canada Revenue Agency	27	43	15	7	4	3	0	73	12	29138
2017	Branches	29	42	15	6	4	4	0	74	10	9098
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	28	43	13	8	4	3	1	74	13	271
2017	Strategy and Integration Branch	32	42	11	8	3	3	1	77	12	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	44	41	6	3	6	0	0	85	9	34

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	18	37	17	14	11	2	56	26	174038
2017	Canada Revenue Agency	19	40	18	13	8	2	61	21	29173
2017	Branches	23	42	16	11	6	2	66	17	9111
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	22	43	15	11	5	3	68	17	271
2017	Strategy and Integration Branch	25	43	15	9	4	3	71	13	208
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	32	50	6	12	0	0	82	12	34

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Organization	Yes (%)	No (%)	Total responses
2017	Public Service	17	83	173939
2017	Canada Revenue Agency	17	83	29171
2017	Branches	15	85	9113
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	11	89	271
2017	Strategy and Integration Branch	13	87	208

Question 89. Were any measures taken to accommodate your needs?
Survey year	Organization	Yes (%)	No (%)	Total responses
2017	Public Service	78	22	29537
2017	Canada Revenue Agency	80	20	4891
2017	Branches	80	20	1326
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	77	23	30
2017	Strategy and Integration Branch	73	27	26

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	46	35	6	8	4	1	1	82	12	23169
2017	Canada Revenue Agency	44	37	6	8	5	1	0	82	12	3926
2017	Branches	47	35	5	7	4	1	1	84	11	1060
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	39	57	4	0	0	0	0	96	0	23
2017	Strategy and Integration Branch	42	58	0	0	0	0	0	100	0	19

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	30	24	19	11	12	4	1	31	69	174272
2017	Canada Revenue Agency	38	28	16	7	6	4	1	40	60	29215
2017	Branches	43	27	14	6	5	5	1	45	55	9112
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	40	32	10	8	6	3	1	41	59	270
2017	Strategy and Integration Branch	38	32	12	9	6	2	1	39	61	207
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	39	29	15	8	9	0	0	39	61	34

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Organization	(%)	Total responses
2017	Public Service	22	111807
2017	Canada Revenue Agency	19	16463
2017	Branches	18	4672
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	26	151
2017	Strategy and Integration Branch	25	121
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	34	21

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Organization	(%)	Total responses
2017	Public Service	34	111807
2017	Canada Revenue Agency	35	16463
2017	Branches	32	4672
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	33	151
2017	Strategy and Integration Branch	31	121
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	33	21

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Organization	(%)	Total responses
2017	Public Service	18	111807
2017	Canada Revenue Agency	16	16463
2017	Branches	16	4672
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	19	151
2017	Strategy and Integration Branch	16	121
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	15	21

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Organization	(%)	Total responses
2017	Public Service	47	111807
2017	Canada Revenue Agency	37	16463
2017	Branches	40	4672
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	36	151
2017	Strategy and Integration Branch	39	121
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	42	21

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Organization	(%)	Total responses
2017	Public Service	6	111807
2017	Canada Revenue Agency	4	16463
2017	Branches	4	4672
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	4	151
2017	Strategy and Integration Branch	3	121
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	5	21

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Organization	(%)	Total responses
2017	Public Service	40	111807
2017	Canada Revenue Agency	44	16463
2017	Branches	43	4672
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	38	151
2017	Strategy and Integration Branch	38	121
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	38	21

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Organization	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Public Service	7	48	18	10	4	14	109569
2017	Canada Revenue Agency	7	62	15	7	3	6	16225
2017	Branches	8	60	16	7	3	6	4616
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	4	48	23	14	4	8	148
2017	Strategy and Integration Branch	3	48	22	13	5	9	120
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	0	50	30	20	0	0	20

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	11	21	16	17	24	2	9	36	46	112619
2017	Canada Revenue Agency	11	22	18	16	20	2	11	38	42	16637
2017	Branches	12	23	17	16	18	2	12	41	40	4712
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	15	28	14	19	17	1	6	47	38	151
2017	Strategy and Integration Branch	15	29	13	21	18	1	4	45	41	121
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	24	28	0	14	24	0	9	57	43	21

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	4	10	12	17	45	3	9	16	70	112563
2017	Canada Revenue Agency	5	16	15	19	32	2	9	24	59	16626
2017	Branches	5	16	15	20	30	2	12	25	58	4711
2017	Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch	6	18	12	25	27	1	13	27	59	151
2017	Strategy and Integration Branch	5	17	13	25	27	1	12	26	60	121
2017	Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate	9	28	5	24	24	0	10	42	53	21

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me