2017 Public Service Employee Survey Results for Production Assurance Division

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Canada Revenue Agency 34 48 4 10 4 0 0 81 14 29233
2017 Branches 35 47 4 10 4 0 0 81 14 9115
2017 Information Technology Branch 33 48 5 10 4 0 0 81 14 2627
2017 Systems Integrity Directorate 31 51 7 9 3 0 0 81 12 114
2017 Production Assurance Division 32 58 3 5 3 0 0 89 8 38

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Canada Revenue Agency 73 19 3 2 1 1 1 94 3 29162
2017 Branches 69 21 4 3 1 1 1 92 4 9096
2017 Information Technology Branch 65 21 6 3 2 1 2 89 5 2622
2017 Systems Integrity Directorate 66 22 6 4 0 2 1 90 4 114
2017 Production Assurance Division 63 24 11 3 0 0 0 87 3 38

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Canada Revenue Agency 71 17 4 4 2 0 2 89 6 29209
2017 Branches 63 19 5 7 4 0 1 84 11 9108
2017 Information Technology Branch 63 17 6 7 4 0 2 83 12 2627
2017 Systems Integrity Directorate 66 20 4 6 3 1 0 87 9 114
2017 Production Assurance Division 63 21 8 3 5 0 0 84 8 38

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Canada Revenue Agency 41 36 7 10 6 0 0 77 16 29193
2017 Branches 44 35 6 9 5 0 0 79 14 9099
2017 Information Technology Branch 42 37 8 9 4 0 0 79 13 2620
2017 Systems Integrity Directorate 54 27 9 7 3 0 0 82 10 114
2017 Production Assurance Division 58 27 5 10 0 0 0 85 10 38

Question 5. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Canada Revenue Agency 24 43 11 14 7 0 0 68 21 29213
2017 Branches 28 43 12 12 6 0 0 71 17 9115
2017 Information Technology Branch 28 42 12 12 6 0 0 70 18 2628
2017 Systems Integrity Directorate 33 38 13 7 8 0 0 72 15 114
2017 Production Assurance Division 29 47 11 3 11 0 0 76 13 38

Question 6. My job is a good fit with my interests.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 39 10 6 3 0 0 80 10 174121
2017 Canada Revenue Agency 37 40 12 7 4 0 0 77 11 29195
2017 Branches 42 39 10 6 3 0 0 80 9 9115
2017 Information Technology Branch 43 40 9 5 3 0 0 83 8 2628
2017 Systems Integrity Directorate 42 45 6 4 3 0 0 87 7 114
2017 Production Assurance Division 43 47 5 3 3 0 0 90 5 38

Question 7. My job is a good fit with my skills.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 47 37 7 6 3 0 0 84 9 173994
2017 Canada Revenue Agency 43 40 9 6 3 0 0 82 9 29168
2017 Branches 47 38 7 5 2 0 0 85 8 9108
2017 Information Technology Branch 47 38 7 5 2 0 0 85 8 2626
2017 Systems Integrity Directorate 44 41 8 4 3 0 0 85 7 114
2017 Production Assurance Division 37 44 11 5 3 0 0 81 8 38

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Canada Revenue Agency 47 38 7 6 2 0 0 85 8 29135
2017 Branches 52 35 6 4 2 0 0 88 6 9095
2017 Information Technology Branch 51 36 8 4 1 1 0 87 5 2621
2017 Systems Integrity Directorate 61 30 5 2 1 1 0 92 3 113
2017 Production Assurance Division 65 24 5 3 3 0 0 89 5 37

Question 9. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Canada Revenue Agency 44 35 10 7 4 0 0 79 11 29180
2017 Branches 49 33 8 7 3 0 0 82 10 9112
2017 Information Technology Branch 47 35 9 6 3 0 0 83 9 2626
2017 Systems Integrity Directorate 52 30 11 5 2 0 0 82 7 114
2017 Production Assurance Division 51 36 8 3 3 0 0 87 5 38

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 23 11 10 11 2 11 63 24 173988
2017 Canada Revenue Agency 32 20 13 8 10 3 14 63 21 29166
2017 Branches 36 23 11 8 7 2 12 69 18 9107
2017 Information Technology Branch 46 26 10 6 4 2 6 79 10 2626
2017 Systems Integrity Directorate 49 24 10 9 2 2 5 78 11 114
2017 Production Assurance Division 48 24 3 10 5 5 5 80 17 38

Question 11. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Canada Revenue Agency 31 45 12 7 4 0 0 76 12 29204
2017 Branches 33 46 11 7 4 0 0 79 10 9114
2017 Information Technology Branch 33 46 11 7 3 0 0 79 10 2628
2017 Systems Integrity Directorate 29 53 10 5 3 0 0 82 8 114
2017 Production Assurance Division 29 55 8 5 3 0 0 84 8 38

Question 12. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Canada Revenue Agency 23 37 17 13 9 0 0 61 22 29187
2017 Branches 30 39 15 10 6 0 0 68 17 9110
2017 Information Technology Branch 26 39 17 10 6 0 0 66 17 2624
2017 Systems Integrity Directorate 24 41 21 7 6 1 0 65 13 114
2017 Production Assurance Division 24 50 16 3 8 0 0 74 11 38

Question 13. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Canada Revenue Agency 33 44 11 9 3 0 0 77 12 29178
2017 Branches 30 45 12 9 4 0 0 75 13 9108
2017 Information Technology Branch 30 46 13 8 3 0 0 76 11 2626
2017 Systems Integrity Directorate 28 49 12 8 4 0 0 77 12 114
2017 Production Assurance Division 34 50 3 8 5 0 0 84 13 38

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Canada Revenue Agency 43 40 9 4 2 0 0 84 7 29165
2017 Branches 44 40 9 4 2 0 0 85 6 9108
2017 Information Technology Branch 43 41 10 4 2 0 0 84 6 2624
2017 Systems Integrity Directorate 50 38 8 4 1 0 0 88 4 114
2017 Production Assurance Division 52 40 8 0 0 0 0 92 0 38

Question 15. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Canada Revenue Agency 26 38 16 11 8 0 0 65 20 29165
2017 Branches 32 40 13 9 6 0 0 72 15 9105
2017 Information Technology Branch 32 42 13 7 6 0 0 74 12 2623
2017 Systems Integrity Directorate 32 42 14 9 3 0 0 74 12 113
2017 Production Assurance Division 29 47 13 5 5 0 0 76 11 38

Question 16. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Canada Revenue Agency 51 35 9 3 1 0 0 86 5 29141
2017 Branches 52 35 8 3 1 0 0 87 4 9093
2017 Information Technology Branch 51 35 10 3 1 0 0 86 4 2620
2017 Systems Integrity Directorate 47 38 11 4 1 0 0 84 4 114
2017 Production Assurance Division 48 34 11 8 0 0 0 81 8 38

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Canada Revenue Agency 26 39 14 12 8 0 0 65 20 29115
2017 Branches 35 43 10 8 4 0 0 77 12 9085
2017 Information Technology Branch 32 45 11 7 4 0 0 78 12 2619
2017 Systems Integrity Directorate 40 43 10 4 4 0 0 83 7 113
2017 Production Assurance Division 37 47 8 8 0 0 0 84 8 38

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Canada Revenue Agency 29 35 17 11 7 0 0 64 19 29117
2017 Branches 38 37 13 8 4 0 0 75 12 9083
2017 Information Technology Branch 35 38 14 9 4 0 0 73 13 2620
2017 Systems Integrity Directorate 45 37 11 4 3 0 0 82 7 114
2017 Production Assurance Division 50 26 19 5 0 0 0 76 5 38

Question 19. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Canada Revenue Agency 32 40 14 9 5 0 0 72 14 29114
2017 Branches 37 40 12 7 4 0 0 78 11 9090
2017 Information Technology Branch 36 41 13 6 3 0 0 77 10 2621
2017 Systems Integrity Directorate 42 42 8 5 3 0 0 84 8 114
2017 Production Assurance Division 45 39 8 3 5 0 0 84 8 38

Question 20. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Canada Revenue Agency 39 41 11 5 3 0 0 80 9 29079
2017 Branches 42 40 10 5 3 0 0 82 8 9073
2017 Information Technology Branch 42 41 10 5 3 0 0 82 8 2616
2017 Systems Integrity Directorate 40 44 11 3 3 0 0 84 5 112
2017 Production Assurance Division 49 37 11 0 3 0 0 86 3 37

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Canada Revenue Agency 44 34 13 4 2 0 2 80 7 29217
2017 Branches 45 36 12 5 2 0 1 81 7 9116
2017 Information Technology Branch 48 37 10 3 1 0 1 85 5 2626
2017 Systems Integrity Directorate 33 45 13 5 3 0 1 79 8 114
2017 Production Assurance Division 40 42 13 0 3 0 3 84 3 38

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Canada Revenue Agency 10 23 36 17 9 1 4 28 35 29082
2017 Branches 10 24 37 17 8 1 3 26 35 9066
2017 Information Technology Branch 9 22 38 18 8 1 4 28 33 2599
2017 Systems Integrity Directorate 8 25 37 18 10 0 2 29 33 114
2017 Production Assurance Division 0 29 28 27 13 0 3 41 30 38

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Canada Revenue Agency 10 18 29 21 15 3 4 39 30 28990
2017 Branches 7 14 29 25 18 3 4 45 23 9038
2017 Information Technology Branch 6 12 27 27 20 3 5 51 20 2587
2017 Systems Integrity Directorate 4 17 25 23 25 4 3 51 23 114
2017 Production Assurance Division 8 29 5 26 27 0 5 56 39 38

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Canada Revenue Agency 12 20 30 19 12 2 5 33 34 29032
2017 Branches 15 24 32 16 8 1 3 26 40 9060
2017 Information Technology Branch 13 25 33 16 7 1 4 24 40 2598
2017 Systems Integrity Directorate 8 30 27 22 7 1 4 31 40 113
2017 Production Assurance Division 0 31 26 21 13 0 8 38 34 38

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Canada Revenue Agency 7 13 30 27 17 2 5 47 22 28912
2017 Branches 8 16 33 26 14 1 3 41 24 9022
2017 Information Technology Branch 7 15 33 28 13 1 4 43 22 2582
2017 Systems Integrity Directorate 7 18 30 30 11 1 4 43 26 114
2017 Production Assurance Division 5 18 21 37 11 0 8 52 25 38

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Canada Revenue Agency 12 19 28 20 15 2 5 37 33 29012
2017 Branches 13 21 29 19 13 1 4 34 36 9047
2017 Information Technology Branch 12 20 31 20 12 1 4 34 34 2591
2017 Systems Integrity Directorate 12 23 28 19 12 3 4 32 38 114
2017 Production Assurance Division 19 26 16 16 21 0 3 38 45 38

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Canada Revenue Agency 9 16 26 23 16 4 6 43 28 29029
2017 Branches 8 15 28 25 17 3 5 46 24 9054
2017 Information Technology Branch 5 12 25 29 20 4 5 54 19 2598
2017 Systems Integrity Directorate 6 14 32 23 20 1 4 46 21 114
2017 Production Assurance Division 13 10 21 24 29 0 3 54 24 38

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Canada Revenue Agency 12 21 33 16 10 3 4 29 36 29038
2017 Branches 11 21 35 17 10 2 3 29 34 9058
2017 Information Technology Branch 11 21 35 18 9 3 4 28 35 2604
2017 Systems Integrity Directorate 9 24 36 14 13 2 3 28 35 114
2017 Production Assurance Division 5 23 27 21 16 3 5 40 31 38
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Canada Revenue Agency 72 13 5 3 2 1 4 89 5 29210
2017 Branches 66 16 6 6 3 0 3 84 9 9109
2017 Information Technology Branch 62 15 7 6 5 0 5 81 12 2622
2017 Systems Integrity Directorate 64 11 9 7 4 2 3 79 12 114
2017 Production Assurance Division 58 10 13 11 5 0 3 70 16 38

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Canada Revenue Agency 29 33 16 8 6 5 4 68 15 29199
2017 Branches 31 33 15 8 6 4 4 69 15 9105
2017 Information Technology Branch 32 35 14 7 4 4 3 72 12 2622
2017 Systems Integrity Directorate 34 32 14 12 3 4 2 70 15 113
2017 Production Assurance Division 35 35 16 11 0 3 0 72 11 37

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Canada Revenue Agency 47 31 9 7 5 1 0 78 13 29207
2017 Branches 47 31 8 7 5 1 0 79 12 9110
2017 Information Technology Branch 46 34 8 6 4 1 0 81 11 2625
2017 Systems Integrity Directorate 45 32 4 11 7 1 0 78 18 114
2017 Production Assurance Division 45 39 3 11 3 0 0 84 13 38

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 35 13 13 8 2 1 65 22 174044
2017 Canada Revenue Agency 26 36 14 14 7 2 1 63 22 29173
2017 Branches 31 37 12 13 6 1 0 69 19 9106
2017 Information Technology Branch 29 38 14 12 5 1 1 68 18 2623
2017 Systems Integrity Directorate 34 39 9 12 4 2 0 75 16 114
2017 Production Assurance Division 32 45 5 13 3 3 0 78 16 38

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 28 15 13 11 9 1 58 26 174123
2017 Canada Revenue Agency 21 29 16 15 11 8 1 55 28 29192
2017 Branches 27 31 14 11 7 8 1 64 20 9105
2017 Information Technology Branch 27 30 15 11 6 10 1 64 19 2623
2017 Systems Integrity Directorate 38 29 12 10 4 6 0 72 15 114
2017 Production Assurance Division 34 34 8 13 5 5 0 72 20 38

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 21 18 17 14 16 3 40 38 174082
2017 Canada Revenue Agency 13 23 19 15 11 18 2 44 32 29178
2017 Branches 14 23 18 15 10 17 3 46 32 9101
2017 Information Technology Branch 13 24 19 16 10 15 2 45 32 2623
2017 Systems Integrity Directorate 14 27 17 20 8 12 2 47 33 114
2017 Production Assurance Division 13 34 11 29 8 5 0 50 39 38

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Canada Revenue Agency 44 39 7 6 3 0 0 84 9 29153
2017 Branches 46 38 7 6 3 0 0 84 8 9099
2017 Information Technology Branch 45 40 7 5 2 0 0 86 7 2623
2017 Systems Integrity Directorate 49 30 12 4 4 0 0 79 9 113
2017 Production Assurance Division 53 31 11 5 0 0 0 84 5 38
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Canada Revenue Agency 40 37 11 8 4 1 0 77 12 29220
2017 Branches 41 36 11 7 4 1 0 78 11 9113
2017 Information Technology Branch 39 38 12 7 3 0 0 78 10 2627
2017 Systems Integrity Directorate 43 33 14 5 4 0 0 76 10 114
2017 Production Assurance Division 45 31 16 8 0 0 0 76 8 38

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Canada Revenue Agency 48 31 10 5 3 2 1 81 8 29215
2017 Branches 48 31 10 5 3 2 1 81 8 9111
2017 Information Technology Branch 47 33 11 4 3 2 1 82 7 2627
2017 Systems Integrity Directorate 48 33 10 5 2 2 0 83 7 113
2017 Production Assurance Division 51 27 16 5 0 0 0 78 5 37

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Canada Revenue Agency 47 34 9 6 4 1 0 81 10 29199
2017 Branches 47 34 8 7 3 0 0 82 10 9107
2017 Information Technology Branch 46 35 9 6 3 0 0 82 9 2626
2017 Systems Integrity Directorate 48 31 10 4 5 1 0 80 10 114
2017 Production Assurance Division 53 29 13 5 0 0 0 81 5 38

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Canada Revenue Agency 78 11 3 1 2 0 4 93 3 29169
2017 Branches 77 12 4 3 2 0 3 92 5 9105
2017 Information Technology Branch 71 14 4 3 3 0 5 89 7 2625
2017 Systems Integrity Directorate 71 14 6 4 1 2 2 88 5 114
2017 Production Assurance Division 69 18 5 5 0 0 3 89 5 38

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Canada Revenue Agency 63 22 5 3 3 1 3 89 6 29163
2017 Branches 63 22 5 4 3 1 2 89 7 9094
2017 Information Technology Branch 62 24 5 4 3 1 1 88 6 2621
2017 Systems Integrity Directorate 59 28 6 3 2 1 1 89 4 114
2017 Production Assurance Division 48 42 8 0 3 0 0 89 3 38

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 27 8 6 5 1 0 81 11 174035
2017 Canada Revenue Agency 59 25 7 4 4 1 0 85 8 29176
2017 Branches 61 25 6 4 3 1 0 86 7 9096
2017 Information Technology Branch 61 25 7 3 3 0 0 86 7 2623
2017 Systems Integrity Directorate 63 22 9 1 4 0 1 86 5 114
2017 Production Assurance Division 61 21 16 3 0 0 0 81 3 38

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Canada Revenue Agency 56 25 10 4 4 2 0 82 7 29186
2017 Branches 59 24 9 4 3 1 0 84 7 9108
2017 Information Technology Branch 56 25 10 3 3 1 0 83 6 2626
2017 Systems Integrity Directorate 55 26 11 2 4 2 0 83 5 114
2017 Production Assurance Division 45 32 19 3 0 3 0 78 3 38

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Canada Revenue Agency 55 27 9 5 4 0 0 82 9 29158
2017 Branches 57 26 8 5 4 0 0 83 9 9099
2017 Information Technology Branch 55 28 9 4 3 0 0 83 8 2625
2017 Systems Integrity Directorate 58 29 8 4 2 0 0 87 5 114
2017 Production Assurance Division 58 32 11 0 0 0 0 89 0 38
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 36 14 11 6 3 5 66 18 38833
2017 Canada Revenue Agency 35 38 10 9 5 1 2 76 14 4022
2017 Branches 35 37 11 8 4 2 3 76 12 1610
2017 Information Technology Branch 32 40 11 9 3 1 3 75 13 503
2017 Systems Integrity Directorate 34 45 7 7 7 0 0 79 14 29
2017 Production Assurance Division 20 70 0 10 0 0 0 90 10 10

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Canada Revenue Agency 31 32 15 8 6 8 0 68 16 29217
2017 Branches 32 34 14 7 5 7 0 72 13 9112
2017 Information Technology Branch 34 33 14 5 4 9 0 74 10 2627
2017 Systems Integrity Directorate 43 28 12 4 4 10 0 78 9 114
2017 Production Assurance Division 34 29 19 5 5 8 0 68 11 38

Question 41. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Canada Revenue Agency 27 32 17 12 9 3 0 61 21 29216
2017 Branches 29 35 16 11 6 2 0 66 18 9111
2017 Information Technology Branch 29 33 18 10 5 3 0 65 16 2624
2017 Systems Integrity Directorate 44 27 13 12 3 2 0 72 14 114
2017 Production Assurance Division 37 37 11 11 5 0 0 74 16 38

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Canada Revenue Agency 19 30 19 15 10 7 0 52 27 29190
2017 Branches 20 34 20 13 7 6 0 57 22 9096
2017 Information Technology Branch 21 32 21 12 6 8 0 58 20 2620
2017 Systems Integrity Directorate 26 33 18 11 6 6 0 63 18 113
2017 Production Assurance Division 24 37 13 13 8 5 0 64 22 38

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 20 27 17 14 15 6 0 50 31 174190
2017 Canada Revenue Agency 23 29 17 13 12 7 0 56 26 29208
2017 Branches 24 31 17 12 9 6 0 59 23 9108
2017 Information Technology Branch 23 31 18 12 9 7 0 58 22 2625
2017 Systems Integrity Directorate 30 30 19 8 7 7 0 64 16 114
2017 Production Assurance Division 32 31 16 8 8 5 0 66 17 38

Question 44. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Canada Revenue Agency 20 34 17 15 10 4 0 57 26 29173
2017 Branches 21 37 16 14 8 3 0 61 23 9103
2017 Information Technology Branch 23 37 18 12 6 4 0 63 19 2627
2017 Systems Integrity Directorate 32 33 16 12 5 2 0 67 17 114
2017 Production Assurance Division 35 42 11 5 5 3 0 78 11 38
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Canada Revenue Agency 30 41 15 8 4 1 0 72 13 29172
2017 Branches 32 44 13 7 3 1 0 77 10 9101
2017 Information Technology Branch 32 43 15 6 2 2 0 76 9 2624
2017 Systems Integrity Directorate 41 35 17 4 3 0 0 76 7 114
2017 Production Assurance Division 37 37 16 8 3 0 0 74 11 38

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 41 12 4 2 3 0 81 7 173773
2017 Canada Revenue Agency 38 41 12 4 2 3 1 82 6 29144
2017 Branches 40 40 11 3 1 3 1 83 5 9094
2017 Information Technology Branch 39 40 12 3 1 4 2 83 4 2624
2017 Systems Integrity Directorate 43 36 13 3 0 4 1 83 3 113
2017 Production Assurance Division 40 39 11 5 0 3 3 83 6 38

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Canada Revenue Agency 39 37 11 6 3 3 1 79 10 29140
2017 Branches 40 37 11 6 3 2 1 80 9 9095
2017 Information Technology Branch 41 38 11 5 2 2 1 81 8 2621
2017 Systems Integrity Directorate 46 31 11 7 1 4 1 81 8 114
2017 Production Assurance Division 50 21 16 11 0 3 0 73 11 38

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 34 19 11 6 4 1 61 18 173919
2017 Canada Revenue Agency 27 35 19 9 4 4 1 66 14 29168
2017 Branches 26 34 19 10 5 5 1 65 15 9101
2017 Information Technology Branch 25 34 20 10 4 5 2 63 15 2623
2017 Systems Integrity Directorate 30 31 19 11 4 4 1 64 16 114
2017 Production Assurance Division 29 29 21 13 3 5 0 61 17 38

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Canada Revenue Agency 21 27 17 14 11 8 2 53 28 29140
2017 Branches 21 25 18 13 10 9 3 53 27 9099
2017 Information Technology Branch 23 27 19 10 8 11 2 58 21 2624
2017 Systems Integrity Directorate 22 22 19 12 8 14 3 53 25 114
2017 Production Assurance Division 26 29 16 13 3 11 2 64 18 38

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 59 20 8 4 2 2 5 85 7 174121
2017 Canada Revenue Agency 64 17 7 3 2 2 5 87 5 29200
2017 Branches 57 22 8 5 3 1 3 83 8 9111
2017 Information Technology Branch 52 21 10 6 4 2 6 79 10 2626
2017 Systems Integrity Directorate 56 23 10 6 3 3 0 81 9 114
2017 Production Assurance Division 51 26 11 11 3 0 0 76 13 38

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 66 20 6 2 1 2 3 90 4 174041
2017 Canada Revenue Agency 68 17 5 2 2 2 3 91 4 29173
2017 Branches 66 21 5 2 1 2 2 91 4 9105
2017 Information Technology Branch 61 23 7 3 2 3 3 88 5 2625
2017 Systems Integrity Directorate 59 23 7 0 3 8 1 89 3 114
2017 Production Assurance Division 55 16 13 0 5 8 3 79 6 38

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Canada Revenue Agency 25 34 16 13 9 2 0 61 23 29165
2017 Branches 28 38 15 11 6 2 0 67 18 9101
2017 Information Technology Branch 27 38 17 10 7 2 0 66 18 2624
2017 Systems Integrity Directorate 34 33 17 12 4 1 0 68 15 113
2017 Production Assurance Division 41 27 14 14 5 0 0 67 19 37

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Canada Revenue Agency 23 30 14 15 14 2 1 55 30 29176
2017 Branches 26 32 13 14 12 2 2 59 27 9105
2017 Information Technology Branch 23 32 13 14 14 2 1 57 29 2625
2017 Systems Integrity Directorate 31 31 13 9 14 1 0 63 24 114
2017 Production Assurance Division 37 39 8 3 13 0 0 76 16 38

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Canada Revenue Agency 20 34 22 11 7 5 1 58 19 29185
2017 Branches 25 40 19 9 4 4 0 67 13 9103
2017 Information Technology Branch 22 39 20 9 4 5 0 64 14 2625
2017 Systems Integrity Directorate 32 36 20 5 3 4 0 71 8 114
2017 Production Assurance Division 37 34 16 5 3 5 0 75 8 38

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Canada Revenue Agency 43 35 13 3 2 3 0 81 6 29151
2017 Branches 45 35 11 3 2 4 0 84 4 9098
2017 Information Technology Branch 46 35 12 2 1 4 0 84 3 2624
2017 Systems Integrity Directorate 57 24 11 2 0 4 1 86 2 114
2017 Production Assurance Division 66 21 11 3 0 0 0 87 3 38

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Canada Revenue Agency 43 38 10 4 2 2 0 82 7 29186
2017 Branches 45 38 10 3 2 2 0 85 5 9105
2017 Information Technology Branch 46 39 9 2 1 2 0 87 4 2621
2017 Systems Integrity Directorate 50 34 11 2 1 3 0 86 3 114
2017 Production Assurance Division 48 42 11 0 0 0 0 89 0 38

Question 57. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Canada Revenue Agency 46 37 9 5 3 0 0 83 9 29190
2017 Branches 50 36 8 4 2 0 0 86 6 9106
2017 Information Technology Branch 51 36 7 4 2 0 0 88 6 2621
2017 Systems Integrity Directorate 62 25 8 4 2 0 0 87 5 114
2017 Production Assurance Division 69 18 8 3 3 0 0 87 5 38

Question 58. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Canada Revenue Agency 37 34 15 8 5 1 0 72 13 29155
2017 Branches 42 35 13 6 3 1 0 78 9 9097
2017 Information Technology Branch 44 35 13 5 3 1 0 79 9 2620
2017 Systems Integrity Directorate 53 27 12 4 4 0 0 80 9 114
2017 Production Assurance Division 61 15 16 3 5 0 0 76 8 38

Question 59. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Canada Revenue Agency 35 37 14 9 5 0 0 72 14 29161
2017 Branches 41 38 12 7 3 0 0 78 10 9106
2017 Information Technology Branch 41 38 12 6 3 0 0 79 9 2624
2017 Systems Integrity Directorate 48 33 11 4 4 0 0 81 8 114
2017 Production Assurance Division 56 28 11 3 3 0 0 84 5 38

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Canada Revenue Agency 31 27 18 11 7 5 0 61 19 29158
2017 Branches 37 27 17 9 5 4 0 67 15 9104
2017 Information Technology Branch 39 28 16 8 5 4 0 70 13 2622
2017 Systems Integrity Directorate 45 28 12 8 3 5 0 77 11 114
2017 Production Assurance Division 50 23 11 3 5 8 0 80 9 38
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Public Service 26 40 34 174196
2017 Canada Revenue Agency 22 45 33 29207
2017 Branches 27 41 32 9115
2017 Information Technology Branch 21 47 32 2627
2017 Systems Integrity Directorate 22 46 33 114
2017 Production Assurance Division 11 66 23 38

Question 62. Please indicate your reason for leaving.
Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Public Service 18 30 29 6 10 6 45785
2017 Canada Revenue Agency 24 40 16 5 7 6 6409
2017 Branches 21 47 19 3 5 5 2479
2017 Information Technology Branch 22 48 18 3 5 3 550
2017 Systems Integrity Directorate 28 47 16 4 5 0 25
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 18 82 173948
2017 Canada Revenue Agency 14 86 29155
2017 Branches 14 86 9104
2017 Information Technology Branch 11 89 2626
2017 Systems Integrity Directorate 13 87 114
2017 Production Assurance Division 16 84 38

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Organization
(%)		 Total responses
2017 Public Service 51 30018
2017 Canada Revenue Agency 49 4173
2017 Branches 53 1245
2017 Information Technology Branch 52 275
2017 Systems Integrity Directorate 43 14

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Organization
(%)		 Total responses
2017 Public Service 63 30018
2017 Canada Revenue Agency 64 4173
2017 Branches 63 1245
2017 Information Technology Branch 63 275
2017 Systems Integrity Directorate 86 14

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Organization
(%)		 Total responses
2017 Public Service 8 30018
2017 Canada Revenue Agency 5 4173
2017 Branches 6 1245
2017 Information Technology Branch 6 275
2017 Systems Integrity Directorate 0 14

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2017 Public Service 5 30018
2017 Information Technology Branch 0 275
2017 Systems Integrity Directorate 0 14

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2017 Public Service 6 30018
2017 Canada Revenue Agency 4 4173
2017 Branches 4 1245
2017 Information Technology Branch 7 275

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2017 Public Service 9 30018
2017 Canada Revenue Agency 11 4173
2017 Branches 3 1245

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 4 30018
2017 Canada Revenue Agency 3 4173
2017 Branches 3 1245
2017 Information Technology Branch 4 275

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Organization
(%)		 Total responses
2017 Public Service 41 30045
2017 Canada Revenue Agency 36 4179
2017 Branches 36 1246
2017 Information Technology Branch 40 275

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Organization
(%)		 Total responses
2017 Public Service 40 30045
2017 Canada Revenue Agency 39 4179
2017 Branches 40 1246
2017 Information Technology Branch 43 275
2017 Systems Integrity Directorate 43 14

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Organization
(%)		 Total responses
2017 Public Service 45 30045
2017 Canada Revenue Agency 39 4179
2017 Branches 43 1246
2017 Information Technology Branch 44 275
2017 Systems Integrity Directorate 57 14

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Organization
(%)		 Total responses
2017 Public Service 41 30045
2017 Canada Revenue Agency 40 4179
2017 Branches 40 1246
2017 Information Technology Branch 39 275
2017 Systems Integrity Directorate 43 14

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Organization
(%)		 Total responses
2017 Public Service 30 30045
2017 Canada Revenue Agency 24 4179
2017 Branches 27 1246
2017 Information Technology Branch 31 275

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Organization
(%)		 Total responses
2017 Public Service 57 30045
2017 Canada Revenue Agency 56 4179
2017 Branches 56 1246
2017 Information Technology Branch 53 275
2017 Systems Integrity Directorate 50 14

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Organization
(%)		 Total responses
2017 Public Service 36 30045
2017 Canada Revenue Agency 34 4179
2017 Branches 33 1246
2017 Information Technology Branch 31 275

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Organization
(%)		 Total responses
2017 Public Service 2 30045
2017 Canada Revenue Agency 1 4179
2017 Branches 0 1246
2017 Systems Integrity Directorate 0 14

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Organization
(%)		 Total responses
2017 Public Service 10 30045
2017 Canada Revenue Agency 9 4179
2017 Branches 9 1246
2017 Information Technology Branch 5 275

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Organization
(%)		 Total responses
2017 Public Service 13 30045
2017 Canada Revenue Agency 10 4179
2017 Branches 8 1246
2017 Information Technology Branch 9 275

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Organization
(%)		 Total responses
2017 Public Service 48 30045
2017 Canada Revenue Agency 49 4179
2017 Branches 48 1246
2017 Information Technology Branch 48 275
2017 Systems Integrity Directorate 36 14

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Organization
(%)		 Total responses
2017 Public Service 29 30045
2017 Canada Revenue Agency 23 4179
2017 Branches 22 1246
2017 Information Technology Branch 24 275

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 14 30045
2017 Canada Revenue Agency 14 4179
2017 Branches 12 1246
2017 Information Technology Branch 14 275

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2017 Public Service 52 30031
2017 Canada Revenue Agency 46 4178
2017 Branches 49 1246
2017 Information Technology Branch 53 275
2017 Systems Integrity Directorate 50 14

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization
(%)		 Total responses
2017 Public Service 29 30031
2017 Canada Revenue Agency 27 4178
2017 Branches 28 1246
2017 Information Technology Branch 25 275
2017 Systems Integrity Directorate 36 14

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 30031
2017 Canada Revenue Agency 5 4178
2017 Branches 6 1246
2017 Information Technology Branch 5 275
2017 Systems Integrity Directorate 0 14

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Organization
(%)		 Total responses
2017 Public Service 22 30031
2017 Canada Revenue Agency 25 4178
2017 Branches 20 1246
2017 Information Technology Branch 23 275
2017 Systems Integrity Directorate 36 14

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2017 Public Service 11 30031
2017 Canada Revenue Agency 9 4178
2017 Branches 9 1246
2017 Information Technology Branch 9 275

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 8 30031
2017 Canada Revenue Agency 7 4178
2017 Branches 5 1246
2017 Information Technology Branch 6 275
2017 Systems Integrity Directorate 0 14

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2017 Public Service 14 30031
2017 Canada Revenue Agency 13 4178
2017 Branches 13 1246
2017 Information Technology Branch 15 275
2017 Systems Integrity Directorate 36 14

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 11 30031
2017 Canada Revenue Agency 10 4178
2017 Branches 10 1246
2017 Information Technology Branch 11 275

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Organization
(%)		 Total responses
2017 Public Service 25 30031
2017 Canada Revenue Agency 28 4178
2017 Branches 27 1246
2017 Information Technology Branch 25 275

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Canada Revenue Agency 13 3883
2017 Branches 12 1183
2017 Information Technology Branch 12 258

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2017 Public Service 17 27791
2017 Canada Revenue Agency 17 3883
2017 Branches 19 1183
2017 Information Technology Branch 17 258

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Canada Revenue Agency 11 3883
2017 Branches 10 1183
2017 Information Technology Branch 10 258

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Organization
(%)		 Total responses
2017 Public Service 8 27791
2017 Canada Revenue Agency 8 3883
2017 Branches 9 1183
2017 Information Technology Branch 8 258

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Canada Revenue Agency 9 3883
2017 Branches 9 1183
2017 Information Technology Branch 12 258

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 11 27791
2017 Canada Revenue Agency 11 3883
2017 Branches 12 1183
2017 Information Technology Branch 15 258

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Canada Revenue Agency 14 3883
2017 Branches 20 1183
2017 Information Technology Branch 22 258

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Canada Revenue Agency 9 3883
2017 Branches 8 1183
2017 Information Technology Branch 11 258

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Canada Revenue Agency 12 3883
2017 Branches 12 1183
2017 Information Technology Branch 10 258
2017 Systems Integrity Directorate 0 14

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2017 Public Service 26 27791
2017 Canada Revenue Agency 21 3883
2017 Branches 24 1183
2017 Information Technology Branch 24 258

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Canada Revenue Agency 8 3883
2017 Branches 7 1183
2017 Information Technology Branch 9 258

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2017 Public Service 45 27791
2017 Canada Revenue Agency 44 3883
2017 Branches 44 1183
2017 Information Technology Branch 40 258
2017 Systems Integrity Directorate 43 14

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Organization
(%)		 Total responses
2017 Public Service 2 27791
2017 Canada Revenue Agency 1 3883
2017 Branches 1 1183
2017 Systems Integrity Directorate 0 14

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2017 Public Service 53 27791
2017 Canada Revenue Agency 50 3883
2017 Branches 50 1183
2017 Information Technology Branch 50 258
2017 Systems Integrity Directorate 43 14

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Organization
(%)		 Total responses
2017 Public Service 1 27791
2017 Canada Revenue Agency 1 3883
2017 Branches 1 1183
2017 Information Technology Branch 2 258
2017 Systems Integrity Directorate 0 14

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 14 27791
2017 Canada Revenue Agency 13 3883
2017 Branches 12 1183
2017 Information Technology Branch 14 258

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 93 7 30021
2017 Canada Revenue Agency 93 7 4182
2017 Branches 93 7 1246
2017 Information Technology Branch 93 7 276
2017 Systems Integrity Directorate 100 0 14

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Canada Revenue Agency 21 20 19 5 6 23 7 58 16 29208
2017 Branches 21 20 18 5 5 24 7 59 14 9114
2017 Information Technology Branch 24 21 16 3 4 23 8 67 10 2626
2017 Systems Integrity Directorate 28 23 14 1 4 25 4 72 8 113
2017 Production Assurance Division 30 21 8 0 5 30 5 79 8 37

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Canada Revenue Agency 35 32 15 5 4 7 1 74 10 29175
2017 Branches 36 33 15 5 3 7 1 75 8 9104
2017 Information Technology Branch 41 32 12 4 2 8 1 80 6 2622
2017 Systems Integrity Directorate 49 26 9 2 4 11 0 84 6 112
2017 Production Assurance Division 46 27 8 3 3 14 0 84 6 37
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 48 10 6 2 2 5 81 9 174249
2017 Canada Revenue Agency 29 50 10 5 2 2 3 82 7 29234
2017 Branches 32 47 9 4 1 2 5 85 6 9121
2017 Information Technology Branch 30 49 11 5 2 2 2 82 7 2628
2017 Systems Integrity Directorate 37 39 11 4 5 4 1 79 10 114
2017 Production Assurance Division 34 42 11 5 8 0 0 76 13 38

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 24 21 9 7 20 8 49 22 173925
2017 Canada Revenue Agency 16 29 20 9 5 16 5 57 18 29188
2017 Branches 14 27 21 6 4 20 8 57 14 9111
2017 Information Technology Branch 15 28 22 6 4 20 5 57 13 2626
2017 Systems Integrity Directorate 18 30 11 11 5 22 3 64 21 114
2017 Production Assurance Division 24 34 5 19 3 16 0 68 25 38

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 38 32 11 4 2 8 5 81 7 174213
2017 Canada Revenue Agency 45 32 10 2 1 7 3 86 3 29211
2017 Branches 45 30 9 2 1 7 5 86 3 9112
2017 Information Technology Branch 44 32 11 2 1 9 2 85 3 2629
2017 Systems Integrity Directorate 49 24 10 3 1 13 1 85 4 114
2017 Production Assurance Division 45 29 13 5 0 8 0 80 6 38

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 31 14 6 4 11 5 72 11 173897
2017 Canada Revenue Agency 35 32 13 4 3 10 3 77 8 29152
2017 Branches 38 31 12 3 2 10 5 81 5 9100
2017 Information Technology Branch 37 32 13 3 2 12 2 80 5 2625
2017 Systems Integrity Directorate 43 25 11 2 1 17 1 84 3 114
2017 Production Assurance Division 42 26 13 0 3 16 0 81 3 38
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 8 92 173800
2017 Canada Revenue Agency 8 92 29136
2017 Branches 7 93 9100
2017 Information Technology Branch 5 95 2622
2017 Systems Integrity Directorate 4 96 114

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Organization
(%)		 Total responses
2017 Public Service 38 13842
2017 Canada Revenue Agency 30 2182
2017 Branches 37 599
2017 Information Technology Branch 34 140

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Organization
(%)		 Total responses
2017 Public Service 79 13842
2017 Canada Revenue Agency 80 2182
2017 Branches 81 599
2017 Information Technology Branch 78 140

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13842
2017 Canada Revenue Agency 2 2182
2017 Branches 3 599
2017 Information Technology Branch 6 140

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13842
2017 Canada Revenue Agency 0 2182

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13842
2017 Canada Revenue Agency 5 2182
2017 Branches 4 599
2017 Information Technology Branch 6 140

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2017 Public Service 9 13842
2017 Canada Revenue Agency 9 2182
2017 Branches 3 599

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13842
2017 Canada Revenue Agency 8 2182
2017 Branches 7 599
2017 Information Technology Branch 10 140

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Organization
(%)		 Total responses
2017 Public Service 24 13782
2017 Canada Revenue Agency 30 2174
2017 Branches 25 596
2017 Information Technology Branch 31 140

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Organization
(%)		 Total responses
2017 Public Service 19 13782
2017 Canada Revenue Agency 20 2174
2017 Branches 18 596
2017 Information Technology Branch 21 140

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Organization
(%)		 Total responses
2017 Public Service 14 13782
2017 Canada Revenue Agency 19 2174
2017 Branches 16 596
2017 Information Technology Branch 23 140

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13782
2017 Canada Revenue Agency 7 2174
2017 Branches 7 596
2017 Information Technology Branch 6 140

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Organization
(%)		 Total responses
2017 Public Service 25 13782
2017 Canada Revenue Agency 25 2174
2017 Branches 28 596
2017 Information Technology Branch 19 140

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Organization
(%)		 Total responses
2017 Public Service 30 13782
2017 Canada Revenue Agency 27 2174
2017 Branches 28 596
2017 Information Technology Branch 33 140

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13782
2017 Canada Revenue Agency 4 2174
2017 Branches 5 596

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization
(%)		 Total responses
2017 Public Service 2 13782
2017 Canada Revenue Agency 1 2174
2017 Branches 1 596
2017 Information Technology Branch 0 140

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Organization
(%)		 Total responses
2017 Public Service 8 13782
2017 Canada Revenue Agency 6 2174
2017 Branches 7 596
2017 Information Technology Branch 4 140

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13782
2017 Canada Revenue Agency 12 2174
2017 Branches 14 596
2017 Information Technology Branch 15 140

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization
(%)		 Total responses
2017 Public Service 1 13782
2017 Canada Revenue Agency 1 2174

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13782
2017 Canada Revenue Agency 18 2174
2017 Branches 17 596
2017 Information Technology Branch 13 140

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Organization
(%)		 Total responses
2017 Public Service 0 13782
2017 Canada Revenue Agency 0 2174
2017 Information Technology Branch 0 140

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 20 13782
2017 Canada Revenue Agency 18 2174
2017 Branches 18 596
2017 Information Technology Branch 19 140

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2017 Public Service 31 13844
2017 Canada Revenue Agency 28 2180
2017 Branches 31 597
2017 Information Technology Branch 34 140

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13844
2017 Canada Revenue Agency 14 2180
2017 Branches 15 597
2017 Information Technology Branch 14 140

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13844
2017 Canada Revenue Agency 3 2180
2017 Branches 4 597
2017 Information Technology Branch 7 140

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Organization
(%)		 Total responses
2017 Public Service 19 13844
2017 Canada Revenue Agency 20 2180
2017 Branches 14 597
2017 Information Technology Branch 16 140

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13844
2017 Canada Revenue Agency 5 2180
2017 Branches 5 597
2017 Information Technology Branch 8 140

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13844
2017 Canada Revenue Agency 7 2180
2017 Branches 5 597
2017 Information Technology Branch 6 140

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 13844
2017 Canada Revenue Agency 8 2180
2017 Branches 8 597
2017 Information Technology Branch 9 140

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Organization
(%)		 Total responses
2017 Public Service 8 13844
2017 Canada Revenue Agency 7 2180
2017 Branches 7 597
2017 Information Technology Branch 9 140

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Organization
(%)		 Total responses
2017 Public Service 48 13844
2017 Canada Revenue Agency 50 2180
2017 Branches 51 597
2017 Information Technology Branch 51 140

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 12884
2017 Canada Revenue Agency 6 2024
2017 Branches 6 567
2017 Information Technology Branch 8 132

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2017 Public Service 13 12884
2017 Canada Revenue Agency 12 2024
2017 Branches 13 567
2017 Information Technology Branch 15 132

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Organization
(%)		 Total responses
2017 Public Service 5 12884
2017 Canada Revenue Agency 4 2024
2017 Branches 3 567

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Organization
(%)		 Total responses
2017 Public Service 3 12884
2017 Canada Revenue Agency 2 2024
2017 Branches 2 567
2017 Information Technology Branch 4 132

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Organization
(%)		 Total responses
2017 Public Service 3 12884
2017 Canada Revenue Agency 2 2024
2017 Branches 2 567

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 5 12884
2017 Canada Revenue Agency 5 2024
2017 Branches 7 567
2017 Information Technology Branch 11 132

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 12884
2017 Canada Revenue Agency 9 2024
2017 Branches 14 567
2017 Information Technology Branch 13 132

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884
2017 Canada Revenue Agency 9 2024
2017 Branches 9 567
2017 Information Technology Branch 12 132

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884
2017 Canada Revenue Agency 10 2024
2017 Branches 10 567
2017 Information Technology Branch 9 132

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2017 Public Service 24 12884
2017 Canada Revenue Agency 21 2024
2017 Branches 23 567
2017 Information Technology Branch 20 132

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884
2017 Canada Revenue Agency 7 2024
2017 Branches 7 567
2017 Information Technology Branch 8 132

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2017 Public Service 44 12884
2017 Canada Revenue Agency 42 2024
2017 Branches 44 567
2017 Information Technology Branch 38 132

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Organization
(%)		 Total responses
2017 Public Service 2 12884
2017 Canada Revenue Agency 1 2024
2017 Branches 1 567

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2017 Public Service 61 12884
2017 Canada Revenue Agency 60 2024
2017 Branches 61 567
2017 Information Technology Branch 63 132

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Organization
(%)		 Total responses
2017 Public Service 1 12884
2017 Canada Revenue Agency 1 2024
2017 Branches 1 567

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 13 12884
2017 Canada Revenue Agency 14 2024
2017 Branches 10 567
2017 Information Technology Branch 10 132

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 93 7 13875
2017 Canada Revenue Agency 93 7 2186
2017 Branches 92 8 601
2017 Information Technology Branch 93 7 140

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Canada Revenue Agency 22 20 19 3 3 27 6 62 9 29194
2017 Branches 22 19 18 3 2 29 7 64 8 9111
2017 Information Technology Branch 25 21 16 2 2 27 7 69 6 2626
2017 Systems Integrity Directorate 23 21 21 2 1 27 5 65 4 113
2017 Production Assurance Division 22 21 14 3 3 36 3 69 9 37

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Canada Revenue Agency 37 32 15 3 3 9 1 77 7 29131
2017 Branches 39 32 15 2 2 9 1 79 5 9099
2017 Information Technology Branch 42 32 13 2 2 9 1 82 4 2624
2017 Systems Integrity Directorate 52 25 8 2 2 11 1 87 4 113
2017 Production Assurance Division 54 19 5 5 3 11 3 84 9 37
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Canada Revenue Agency 27 28 19 12 12 1 2 56 24 29167
2017 Branches 32 28 17 10 9 1 3 62 20 9088
2017 Information Technology Branch 34 29 17 9 8 1 3 65 18 2617
2017 Systems Integrity Directorate 22 35 16 14 10 2 2 59 25 113
2017 Production Assurance Division 29 31 13 13 8 3 3 64 22 38

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Canada Revenue Agency 20 29 27 14 8 0 1 50 23 29155
2017 Branches 20 29 26 15 9 0 1 50 24 9088
2017 Information Technology Branch 20 31 26 13 8 0 2 52 21 2621
2017 Systems Integrity Directorate 16 33 33 7 9 0 3 51 16 114
2017 Production Assurance Division 16 40 29 5 5 0 5 59 11 38

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Canada Revenue Agency 27 29 21 12 7 1 4 58 20 29121
2017 Branches 24 31 22 13 8 0 2 56 21 9077
2017 Information Technology Branch 24 33 21 12 7 1 3 59 20 2619
2017 Systems Integrity Directorate 15 40 23 13 5 1 4 58 18 114
2017 Production Assurance Division 19 40 26 5 0 3 8 65 6 38

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Canada Revenue Agency 28 24 20 13 9 2 4 55 24 29156
2017 Branches 23 25 22 15 11 1 2 50 27 9099
2017 Information Technology Branch 23 27 22 15 9 1 3 52 25 2623
2017 Systems Integrity Directorate 19 30 24 17 7 1 3 51 25 114
2017 Production Assurance Division 24 24 23 16 11 0 3 49 27 38

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Canada Revenue Agency 54 17 8 3 2 1 15 85 5 29102
2017 Branches 50 21 10 4 3 1 11 81 7 9092
2017 Information Technology Branch 49 25 10 4 3 1 9 81 8 2623
2017 Systems Integrity Directorate 39 37 9 4 3 1 8 83 7 114
2017 Production Assurance Division 50 31 5 2 3 0 8 89 5 38

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Canada Revenue Agency 33 31 21 9 6 0 1 64 15 29060
2017 Branches 33 31 20 10 6 0 1 64 16 9061
2017 Information Technology Branch 33 32 19 9 5 0 1 67 15 2613
2017 Systems Integrity Directorate 21 40 22 12 4 0 1 62 16 113
2017 Production Assurance Division 27 45 15 11 0 0 3 74 11 38

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Canada Revenue Agency 29 33 21 10 5 1 2 63 15 29030
2017 Branches 30 35 21 8 4 1 2 66 13 9048
2017 Information Technology Branch 29 36 19 9 4 1 2 66 14 2611
2017 Systems Integrity Directorate 29 39 18 10 3 1 1 69 13 113
2017 Production Assurance Division 32 39 18 5 0 3 3 75 6 38

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Canada Revenue Agency 23 31 23 14 7 1 2 55 21 29054
2017 Branches 22 33 23 14 6 1 2 56 21 9050
2017 Information Technology Branch 22 34 22 13 6 1 3 58 19 2609
2017 Systems Integrity Directorate 22 36 26 11 2 1 3 60 13 113
2017 Production Assurance Division 29 31 26 5 0 3 5 66 6 38

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Canada Revenue Agency 32 31 19 10 5 1 2 65 15 29048
2017 Branches 29 33 20 11 5 1 2 64 16 9052
2017 Information Technology Branch 30 34 19 9 5 1 3 66 14 2609
2017 Systems Integrity Directorate 30 37 14 13 3 1 3 69 16 113
2017 Production Assurance Division 32 44 11 5 0 3 5 83 6 38

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Canada Revenue Agency 25 31 22 12 7 1 2 57 20 28997
2017 Branches 27 32 21 11 6 1 2 61 17 9041
2017 Information Technology Branch 27 32 20 11 6 1 3 62 18 2609
2017 Systems Integrity Directorate 21 36 29 8 4 1 2 58 13 113
2017 Production Assurance Division 21 32 28 13 3 0 3 55 16 38

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Canada Revenue Agency 53 23 12 5 3 0 3 79 9 29178
2017 Branches 57 22 11 5 3 0 2 81 8 9099
2017 Information Technology Branch 55 23 11 5 3 0 3 81 7 2624
2017 Systems Integrity Directorate 59 24 10 3 1 1 3 86 4 114
2017 Production Assurance Division 66 21 5 3 0 0 5 92 3 38

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Canada Revenue Agency 70 13 6 4 3 1 4 87 7 29165
2017 Branches 73 12 5 3 3 1 4 89 6 9099
2017 Information Technology Branch 74 11 5 3 2 1 4 90 5 2616
2017 Systems Integrity Directorate 70 15 4 4 0 3 5 92 4 114
2017 Production Assurance Division 74 19 0 3 0 0 5 97 3 38

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Canada Revenue Agency 58 26 9 3 2 0 3 86 5 29145
2017 Branches 54 28 9 4 2 0 2 85 6 9105
2017 Information Technology Branch 55 28 9 3 2 0 2 85 6 2623
2017 Systems Integrity Directorate 47 34 9 4 2 0 4 85 6 114
2017 Production Assurance Division 55 34 5 0 3 0 3 92 3 38

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Canada Revenue Agency 59 20 9 5 4 1 3 82 9 29150
2017 Branches 62 20 8 5 4 1 2 83 9 9093
2017 Information Technology Branch 62 20 7 4 3 1 3 85 8 2619
2017 Systems Integrity Directorate 65 18 7 2 3 2 4 88 5 114
2017 Production Assurance Division 68 21 3 0 5 0 3 92 5 38

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Canada Revenue Agency 53 11 4 2 1 1 29 91 3 29130
2017 Branches 54 13 5 2 1 0 26 90 4 9090
2017 Information Technology Branch 55 13 5 2 1 1 24 90 4 2616
2017 Systems Integrity Directorate 47 16 7 1 0 1 28 89 1 114
2017 Production Assurance Division 42 16 8 0 0 0 34 88 0 38

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Canada Revenue Agency 59 20 9 3 2 1 8 85 5 28988
2017 Branches 67 15 5 2 1 1 9 92 3 9042
2017 Information Technology Branch 68 14 4 1 1 1 11 93 2 2615
2017 Systems Integrity Directorate 53 18 8 3 0 2 16 86 4 114
2017 Production Assurance Division 45 26 3 3 0 3 21 93 3 38

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Canada Revenue Agency 53 18 9 7 9 1 4 74 16 29186
2017 Branches 65 16 7 4 4 1 5 85 8 9102
2017 Information Technology Branch 67 16 6 3 3 1 5 87 7 2625
2017 Systems Integrity Directorate 71 14 6 2 2 2 4 90 4 114
2017 Production Assurance Division 68 11 3 5 5 3 5 86 12 38

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Canada Revenue Agency 45 31 14 5 2 0 3 78 8 29136
2017 Branches 47 30 13 5 2 0 3 79 7 9096
2017 Information Technology Branch 49 28 13 5 2 0 3 80 7 2621
2017 Systems Integrity Directorate 44 28 16 4 4 1 4 75 8 114
2017 Production Assurance Division 42 24 16 5 5 0 8 72 12 38

Question 84. Overall, my level of work-related stress is
Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Canada Revenue Agency 13 31 38 13 5 0 0 44 18 29216
2017 Branches 14 33 36 12 5 0 0 47 16 9117
2017 Information Technology Branch 14 35 35 10 4 0 0 50 15 2627
2017 Systems Integrity Directorate 13 31 37 13 3 1 2 45 17 114
2017 Production Assurance Division 13 42 21 16 3 3 3 59 20 38

Question 85. After my workday, I feel emotionally drained.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Canada Revenue Agency 8 19 41 22 9 0 0 31 28 29087
2017 Branches 7 17 40 24 10 0 1 35 25 9082
2017 Information Technology Branch 6 16 39 27 11 0 1 39 22 2617
2017 Systems Integrity Directorate 8 12 45 24 9 0 2 33 21 114
2017 Production Assurance Division 8 5 37 29 16 0 5 48 14 38

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Canada Revenue Agency 27 43 15 7 4 3 0 73 12 29138
2017 Branches 29 42 15 6 4 4 0 74 10 9098
2017 Information Technology Branch 26 41 18 6 4 5 0 71 10 2620
2017 Systems Integrity Directorate 25 48 14 6 4 2 0 75 11 114
2017 Production Assurance Division 18 53 13 5 8 3 0 73 14 38

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Canada Revenue Agency 19 40 18 13 8 2 0 61 21 29173
2017 Branches 23 42 16 11 6 2 0 66 17 9111
2017 Information Technology Branch 24 42 18 9 5 3 0 67 15 2627
2017 Systems Integrity Directorate 24 39 19 8 7 4 0 65 16 114
2017 Production Assurance Division 21 42 13 5 13 5 0 66 20 38
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 17 83 173939
2017 Canada Revenue Agency 17 83 29171
2017 Branches 15 85 9113
2017 Information Technology Branch 13 87 2627
2017 Systems Integrity Directorate 11 89 114

Question 89. Were any measures taken to accommodate your needs?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 78 22 29537
2017 Canada Revenue Agency 80 20 4891
2017 Branches 80 20 1326
2017 Information Technology Branch 82 18 339
2017 Systems Integrity Directorate 83 17 12

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Canada Revenue Agency 44 37 6 8 5 1 0 82 12 3926
2017 Branches 47 35 5 7 4 1 1 84 11 1060
2017 Information Technology Branch 49 35 7 6 2 0 1 84 9 276
2017 Systems Integrity Directorate 49 40 10 0 0 0 0 90 0 10
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Canada Revenue Agency 38 28 16 7 6 4 1 40 60 29215
2017 Branches 43 27 14 6 5 5 1 45 55 9112
2017 Information Technology Branch 48 24 11 5 3 7 1 52 48 2625
2017 Systems Integrity Directorate 38 27 16 7 4 8 0 41 59 113
2017 Production Assurance Division 32 38 11 5 5 8 0 35 65 37

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 22 111807
2017 Canada Revenue Agency 19 16463
2017 Branches 18 4672
2017 Information Technology Branch 18 1143
2017 Systems Integrity Directorate 23 61
2017 Production Assurance Division 18 22

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 34 111807
2017 Canada Revenue Agency 35 16463
2017 Branches 32 4672
2017 Information Technology Branch 31 1143
2017 Systems Integrity Directorate 32 61
2017 Production Assurance Division 28 22

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 18 111807
2017 Canada Revenue Agency 16 16463
2017 Branches 16 4672
2017 Information Technology Branch 16 1143
2017 Systems Integrity Directorate 13 61
2017 Production Assurance Division 9 22

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Organization
(%)		 Total responses
2017 Public Service 47 111807
2017 Canada Revenue Agency 37 16463
2017 Branches 40 4672
2017 Information Technology Branch 40 1143
2017 Systems Integrity Directorate 38 61
2017 Production Assurance Division 32 22

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Organization
(%)		 Total responses
2017 Public Service 6 111807
2017 Canada Revenue Agency 4 16463
2017 Branches 4 4672
2017 Information Technology Branch 4 1143
2017 Systems Integrity Directorate 5 61
2017 Production Assurance Division 8 22

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Organization
(%)		 Total responses
2017 Public Service 40 111807
2017 Canada Revenue Agency 44 16463
2017 Branches 43 4672
2017 Information Technology Branch 39 1143
2017 Systems Integrity Directorate 39 61
2017 Production Assurance Division 41 22

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Organization 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Public Service 7 48 18 10 4 14 109569
2017 Canada Revenue Agency 7 62 15 7 3 6 16225
2017 Branches 8 60 16 7 3 6 4616
2017 Information Technology Branch 10 61 14 7 2 5 1129
2017 Systems Integrity Directorate 2 57 13 11 6 10 61
2017 Production Assurance Division 0 68 14 5 5 9 22

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Canada Revenue Agency 11 22 18 16 20 2 11 38 42 16637
2017 Branches 12 23 17 16 18 2 12 41 40 4712
2017 Information Technology Branch 13 24 19 14 15 2 13 44 34 1154
2017 Systems Integrity Directorate 14 34 8 11 20 2 12 55 36 61
2017 Production Assurance Division 9 27 5 13 27 0 18 45 50 22

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Canada Revenue Agency 5 16 15 19 32 2 9 24 59 16626
2017 Branches 5 16 15 20 30 2 12 25 58 4711
2017 Information Technology Branch 6 17 17 19 26 3 13 27 53 1153
2017 Systems Integrity Directorate 5 14 12 23 31 5 10 23 63 61
2017 Production Assurance Division 9 9 5 31 37 0 9 20 75 22
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