2017 Public Service Employee Survey Results for Appeals - Toronto North-Barrie TSO

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	32	47	5	11	5	79	16	174344
2017	Canada Revenue Agency	34	48	4	10	4	81	14	29233
2017	Regions	33	48	4	11	4	82	14	19748
2017	Ontario Region	31	48	4	12	5	79	17	7386
2017	Toronto North-Barrie TSO	23	52	4	15	6	75	21	521
2017	Appeals - Toronto North-Barrie TSO	23	48	6	15	8	71	23	35

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	68	22	4	3	1	1	1	92	4	173972
2017	Canada Revenue Agency	73	19	3	2	1	1	1	94	3	29162
2017	Regions	75	19	2	1	1	1	1	96	2	19698
2017	Ontario Region	77	17	3	1	1	1	1	95	2	7365
2017	Toronto North-Barrie TSO	80	13	2	1	1	2	2	96	2	520
2017	Appeals - Toronto North-Barrie TSO	77	14	0	3	3	3	0	94	6	35

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	66	19	5	6	3	0	1	86	9	174221
2017	Canada Revenue Agency	71	17	4	4	2	0	2	89	6	29209
2017	Regions	75	15	4	3	1	0	2	92	4	19730
2017	Ontario Region	79	13	3	2	1	0	2	94	3	7375
2017	Toronto North-Barrie TSO	82	11	2	1	1	1	3	96	2	520
2017	Appeals - Toronto North-Barrie TSO	80	14	0	3	0	0	3	97	3	35

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	39	36	7	11	7	75	18	174178
2017	Canada Revenue Agency	41	36	7	10	6	77	16	29193
2017	Regions	40	36	7	11	6	76	17	19723
2017	Ontario Region	41	36	7	11	6	76	17	7373
2017	Toronto North-Barrie TSO	36	39	7	11	7	75	18	521
2017	Appeals - Toronto North-Barrie TSO	37	37	9	12	6	74	17	35

Question 5. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	26	40	12	14	8	66	23	174231
2017	Canada Revenue Agency	24	43	11	14	7	68	21	29213
2017	Regions	23	44	10	16	7	67	23	19727
2017	Ontario Region	21	42	11	17	9	63	26	7377
2017	Toronto North-Barrie TSO	18	41	11	18	11	60	29	520
2017	Appeals - Toronto North-Barrie TSO	14	52	9	17	9	65	26	35

Question 6. My job is a good fit with my interests.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	41	39	10	6	3	80	10	174121
2017	Canada Revenue Agency	37	40	12	7	4	77	11	29195
2017	Regions	35	40	13	7	4	76	11	19709
2017	Ontario Region	36	38	13	7	5	74	13	7370
2017	Toronto North-Barrie TSO	40	37	11	7	5	77	12	521
2017	Appeals - Toronto North-Barrie TSO	42	40	11	6	0	83	6	35

Question 7. My job is a good fit with my skills.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	47	37	7	6	3	84	9	173994
2017	Canada Revenue Agency	43	40	9	6	3	82	9	29168
2017	Regions	41	40	9	6	3	81	10	19690
2017	Ontario Region	41	39	9	6	4	80	11	7361
2017	Toronto North-Barrie TSO	41	40	9	6	3	81	10	519
2017	Appeals - Toronto North-Barrie TSO	45	38	14	3	0	83	3	35

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	44	37	8	7	3	0	82	10	173739
2017	Canada Revenue Agency	47	38	7	6	2	0	85	8	29135
2017	Regions	44	39	7	7	2	0	84	9	19671
2017	Ontario Region	42	38	8	8	3	0	81	11	7357
2017	Toronto North-Barrie TSO	36	42	11	8	4	0	78	11	521
2017	Appeals - Toronto North-Barrie TSO	51	35	9	3	0	3	88	3	35

Question 9. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	41	33	10	9	6	1	74	15	174019
2017	Canada Revenue Agency	44	35	10	7	4	0	79	11	29180
2017	Regions	42	35	10	7	4	0	78	11	19697
2017	Ontario Region	40	34	11	8	6	0	75	14	7369
2017	Toronto North-Barrie TSO	37	36	11	9	7	0	73	16	520
2017	Appeals - Toronto North-Barrie TSO	48	20	12	12	8	0	68	20	35

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	32	23	11	10	11	2	11	63	24	173988
2017	Canada Revenue Agency	32	20	13	8	10	3	14	63	21	29166
2017	Regions	30	19	14	8	11	3	15	60	23	19690
2017	Ontario Region	23	16	16	9	14	3	19	50	30	7364
2017	Toronto North-Barrie TSO	18	14	14	12	14	3	24	45	35	521
2017	Appeals - Toronto North-Barrie TSO	17	23	17	14	9	12	9	49	29	35

Question 11. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	33	44	11	8	5	77	13	174203
2017	Canada Revenue Agency	31	45	12	7	4	76	12	29204
2017	Regions	30	45	13	7	5	75	12	19719
2017	Ontario Region	30	44	12	8	6	74	14	7367
2017	Toronto North-Barrie TSO	28	45	14	8	4	73	12	519
2017	Appeals - Toronto North-Barrie TSO	34	43	12	9	3	77	11	35

Question 12. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	25	35	16	13	10	0	61	24	174142
2017	Canada Revenue Agency	23	37	17	13	9	0	61	22	29187
2017	Regions	20	37	18	14	10	0	57	24	19707
2017	Ontario Region	20	35	17	15	12	0	55	27	7368
2017	Toronto North-Barrie TSO	17	37	19	16	11	1	54	27	519
2017	Appeals - Toronto North-Barrie TSO	20	28	23	15	14	0	48	29	35

Question 13. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	29	42	12	11	5	72	16	174083
2017	Canada Revenue Agency	33	44	11	9	3	77	12	29178
2017	Regions	34	44	10	8	3	78	11	19699
2017	Ontario Region	34	43	10	9	4	77	13	7360
2017	Toronto North-Barrie TSO	33	44	11	11	2	77	13	517
2017	Appeals - Toronto North-Barrie TSO	45	38	9	6	3	83	9	35

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	40	40	10	6	4	0	81	9	173996
2017	Canada Revenue Agency	43	40	9	4	2	0	84	7	29165
2017	Regions	43	40	9	5	3	1	84	7	19687
2017	Ontario Region	44	38	9	5	3	1	83	8	7356
2017	Toronto North-Barrie TSO	44	39	8	6	2	1	84	8	516
2017	Appeals - Toronto North-Barrie TSO	52	36	9	0	3	0	88	3	34

Question 15. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	28	37	14	11	10	65	21	173998
2017	Canada Revenue Agency	26	38	16	11	8	65	20	29165
2017	Regions	23	38	17	12	9	61	22	19696
2017	Ontario Region	23	35	17	14	12	58	26	7360
2017	Toronto North-Barrie TSO	20	35	20	13	11	56	24	518
2017	Appeals - Toronto North-Barrie TSO	22	26	23	20	8	48	29	35

Question 16. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	52	35	9	3	2	87	5	173795
2017	Canada Revenue Agency	51	35	9	3	1	86	5	29141
2017	Regions	51	35	9	3	2	86	5	19681
2017	Ontario Region	54	32	9	3	2	86	5	7354
2017	Toronto North-Barrie TSO	47	38	10	3	2	85	5	518
2017	Appeals - Toronto North-Barrie TSO	62	15	17	3	3	77	6	35

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	28	39	13	12	8	0	67	20	173615
2017	Canada Revenue Agency	26	39	14	12	8	0	65	20	29115
2017	Regions	22	38	16	14	10	0	60	24	19661
2017	Ontario Region	21	37	15	14	11	0	59	26	7349
2017	Toronto North-Barrie TSO	19	38	16	15	11	1	57	27	518
2017	Appeals - Toronto North-Barrie TSO	20	37	12	17	14	0	57	31	35

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	32	35	15	11	8	0	67	18	173681
2017	Canada Revenue Agency	29	35	17	11	7	0	64	19	29117
2017	Regions	25	34	18	13	9	1	60	22	19666
2017	Ontario Region	26	34	18	13	10	0	60	22	7350
2017	Toronto North-Barrie TSO	20	34	21	13	11	0	54	25	518
2017	Appeals - Toronto North-Barrie TSO	31	23	18	15	14	0	54	29	35

Question 19. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	31	38	14	10	6	0	69	17	173677
2017	Canada Revenue Agency	32	40	14	9	5	0	72	14	29114
2017	Regions	29	40	14	10	6	0	69	16	19657
2017	Ontario Region	28	39	15	11	7	0	67	18	7349
2017	Toronto North-Barrie TSO	22	42	19	9	7	1	65	16	518
2017	Appeals - Toronto North-Barrie TSO	22	37	20	12	8	0	60	20	35

Question 20. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	40	40	11	6	3	80	9	173510
2017	Canada Revenue Agency	39	41	11	5	3	80	9	29079
2017	Regions	37	41	12	6	3	79	9	19639
2017	Ontario Region	38	40	12	6	4	78	10	7335
2017	Toronto North-Barrie TSO	35	43	12	7	3	78	10	514
2017	Appeals - Toronto North-Barrie TSO	34	46	12	6	3	80	8	35

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	37	35	16	7	4	0	1	73	11	174272
2017	Canada Revenue Agency	44	34	13	4	2	0	2	80	7	29217
2017	Regions	44	33	13	5	2	1	2	80	7	19731
2017	Ontario Region	44	32	14	5	2	1	2	79	7	7374
2017	Toronto North-Barrie TSO	39	34	17	5	3	1	1	74	8	518
2017	Appeals - Toronto North-Barrie TSO	26	26	26	9	11	3	0	53	21	35

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	11	24	35	17	9	1	3	27	37	173451
2017	Canada Revenue Agency	10	23	36	17	9	1	4	28	35	29082
2017	Regions	10	23	35	17	10	1	4	29	35	19653
2017	Ontario Region	12	23	35	16	9	1	4	26	37	7342
2017	Toronto North-Barrie TSO	12	23	38	15	7	1	5	23	37	520
2017	Appeals - Toronto North-Barrie TSO	3	28	43	11	6	0	9	19	34	35

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	12	19	28	21	14	3	4	37	33	173005
2017	Canada Revenue Agency	10	18	29	21	15	3	4	39	30	28990
2017	Regions	12	19	29	19	14	3	4	36	33	19590
2017	Ontario Region	15	20	28	18	13	2	4	33	37	7305
2017	Toronto North-Barrie TSO	15	22	26	20	11	2	4	33	39	517
2017	Appeals - Toronto North-Barrie TSO	14	20	25	26	6	0	9	35	38	35

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	17	23	29	15	9	2	4	26	43	173286
2017	Canada Revenue Agency	12	20	30	19	12	2	5	33	34	29032
2017	Regions	11	18	30	20	13	3	5	36	31	19610
2017	Ontario Region	12	17	30	20	13	3	6	36	32	7315
2017	Toronto North-Barrie TSO	15	23	28	18	10	3	4	30	40	520
2017	Appeals - Toronto North-Barrie TSO	6	11	29	28	17	0	9	50	19	35

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	8	15	31	25	14	1	4	42	25	172593
2017	Canada Revenue Agency	7	13	30	27	17	2	5	47	22	28912
2017	Regions	7	12	28	27	18	2	6	50	20	19528
2017	Ontario Region	8	12	29	26	17	2	6	47	22	7277
2017	Toronto North-Barrie TSO	11	15	32	24	14	1	4	40	27	518
2017	Appeals - Toronto North-Barrie TSO	21	24	26	26	0	0	3	27	46	34

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	17	22	27	17	12	2	4	30	41	173223
2017	Canada Revenue Agency	12	19	28	20	15	2	5	37	33	29012
2017	Regions	12	18	27	20	16	2	5	39	32	19603
2017	Ontario Region	14	18	27	20	14	2	5	37	34	7318
2017	Toronto North-Barrie TSO	17	18	29	18	11	1	6	31	38	519
2017	Appeals - Toronto North-Barrie TSO	17	23	39	9	3	3	6	13	44	35

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	12	18	26	21	14	3	5	39	33	173264
2017	Canada Revenue Agency	9	16	26	23	16	4	6	43	28	29029
2017	Regions	10	17	25	21	16	5	6	42	30	19614
2017	Ontario Region	10	14	24	23	17	5	7	46	27	7321
2017	Toronto North-Barrie TSO	7	13	27	23	18	5	7	47	22	517
2017	Appeals - Toronto North-Barrie TSO	6	31	31	15	9	6	3	25	41	35

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	16	22	31	15	9	3	4	26	41	173340
2017	Canada Revenue Agency	12	21	33	16	10	3	4	29	36	29038
2017	Regions	13	21	32	16	11	3	4	29	36	19619
2017	Ontario Region	14	21	32	16	11	3	5	28	37	7327
2017	Toronto North-Barrie TSO	15	22	36	14	8	2	3	23	39	520
2017	Appeals - Toronto North-Barrie TSO	14	17	37	17	3	6	6	23	36	35

Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	68	16	6	4	2	0	4	88	6	174193
2017	Canada Revenue Agency	72	13	5	3	2	1	4	89	5	29210
2017	Regions	75	11	5	2	2	1	5	91	4	19731
2017	Ontario Region	76	9	6	2	2	1	5	90	4	7379
2017	Toronto North-Barrie TSO	78	9	3	2	1	1	7	94	3	520
2017	Appeals - Toronto North-Barrie TSO	72	14	0	6	6	0	3	88	12	35

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	26	31	16	11	9	5	4	62	21	174143
2017	Canada Revenue Agency	29	33	16	8	6	5	4	68	15	29199
2017	Regions	29	33	16	8	6	6	3	68	15	19724
2017	Ontario Region	27	32	17	9	8	5	3	64	18	7375
2017	Toronto North-Barrie TSO	28	33	16	6	8	6	4	67	15	520
2017	Appeals - Toronto North-Barrie TSO	31	34	14	3	6	9	3	74	10	35

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	41	30	10	10	8	1	73	17	174130
2017	Canada Revenue Agency	47	31	9	7	5	1	78	13	29207
2017	Regions	47	30	9	7	5	1	78	13	19727
2017	Ontario Region	44	29	10	9	7	1	74	16	7377
2017	Toronto North-Barrie TSO	44	30	11	8	6	2	75	14	519
2017	Appeals - Toronto North-Barrie TSO	42	17	20	9	6	6	63	15	35

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	29	35	13	13	8	2	1	65	22	174044
2017	Canada Revenue Agency	26	36	14	14	7	2	1	63	22	29173
2017	Regions	24	35	15	15	8	2	0	61	24	19698
2017	Ontario Region	22	32	16	17	11	2	1	55	29	7361
2017	Toronto North-Barrie TSO	23	30	16	17	10	3	1	55	28	520
2017	Appeals - Toronto North-Barrie TSO	23	31	23	12	9	3	0	56	21	35

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	24	28	15	13	11	9	1	58	26	174123
2017	Canada Revenue Agency	21	29	16	15	11	8	1	55	28	29192
2017	Regions	18	28	16	16	13	8	1	51	32	19717
2017	Ontario Region	16	26	17	17	16	7	1	46	36	7372
2017	Toronto North-Barrie TSO	14	26	20	15	14	10	1	45	33	520
2017	Appeals - Toronto North-Barrie TSO	20	31	20	14	9	6	0	54	24	35

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	11	21	18	17	14	16	3	40	38	174082
2017	Canada Revenue Agency	13	23	19	15	11	18	2	44	32	29178
2017	Regions	12	23	20	15	11	18	1	44	32	19708
2017	Ontario Region	11	21	20	16	14	17	1	40	36	7370
2017	Toronto North-Barrie TSO	9	22	21	13	13	20	2	40	33	521
2017	Appeals - Toronto North-Barrie TSO	17	20	20	11	9	20	3	48	26	35

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	41	38	9	8	4	80	12	173904
2017	Canada Revenue Agency	44	39	7	6	3	84	9	29153
2017	Regions	44	40	7	6	3	84	9	19686
2017	Ontario Region	40	39	9	8	4	79	12	7362
2017	Toronto North-Barrie TSO	37	43	9	8	3	80	11	520
2017	Appeals - Toronto North-Barrie TSO	45	37	11	6	0	83	6	35

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	37	35	12	9	6	1	73	15	174253
2017	Canada Revenue Agency	40	37	11	8	4	1	77	12	29220
2017	Regions	40	37	11	8	4	1	77	12	19736
2017	Ontario Region	41	35	10	8	5	1	77	13	7376
2017	Toronto North-Barrie TSO	44	35	10	6	5	0	79	11	519
2017	Appeals - Toronto North-Barrie TSO	48	26	6	9	11	0	74	20	35

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	44	31	11	6	5	2	1	77	12	174211
2017	Canada Revenue Agency	48	31	10	5	3	2	1	81	8	29215
2017	Regions	48	31	11	5	3	2	1	81	8	19735
2017	Ontario Region	47	29	11	6	4	2	1	79	10	7379
2017	Toronto North-Barrie TSO	48	27	13	5	4	2	1	77	10	519
2017	Appeals - Toronto North-Barrie TSO	51	29	9	0	9	3	0	82	9	35

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	42	33	10	8	5	1	76	14	174142
2017	Canada Revenue Agency	47	34	9	6	4	1	81	10	29199
2017	Regions	46	34	9	6	4	1	81	10	19724
2017	Ontario Region	47	31	9	7	4	1	79	11	7376
2017	Toronto North-Barrie TSO	49	33	8	5	4	1	82	9	520
2017	Appeals - Toronto North-Barrie TSO	48	38	3	6	6	0	86	11	35

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	78	12	4	2	2	0	3	93	3	173995
2017	Canada Revenue Agency	78	11	3	1	2	0	4	93	3	29169
2017	Regions	79	11	3	1	2	0	4	94	2	19697
2017	Ontario Region	79	9	4	1	2	0	5	93	3	7357
2017	Toronto North-Barrie TSO	78	9	3	0	1	1	8	95	1	520
2017	Appeals - Toronto North-Barrie TSO	83	6	0	6	3	0	3	91	9	35

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	50	23	8	5	6	3	6	80	12	173965
2017	Canada Revenue Agency	63	22	5	3	3	1	3	89	6	29163
2017	Regions	64	21	5	3	3	1	3	89	6	19703
2017	Ontario Region	60	21	6	4	4	1	5	85	8	7367
2017	Toronto North-Barrie TSO	64	21	5	3	3	1	2	88	6	521
2017	Appeals - Toronto North-Barrie TSO	71	14	9	6	0	0	0	85	6	35

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	53	27	8	6	5	1	81	11	174035
2017	Canada Revenue Agency	59	25	7	4	4	1	85	8	29176
2017	Regions	58	25	7	5	4	1	85	8	19714
2017	Ontario Region	57	25	8	5	4	1	83	9	7370
2017	Toronto North-Barrie TSO	59	24	8	5	3	1	84	8	521
2017	Appeals - Toronto North-Barrie TSO	54	29	6	3	9	0	83	11	35

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	53	25	10	4	5	2	0	80	9	174119
2017	Canada Revenue Agency	56	25	10	4	4	2	0	82	7	29186
2017	Regions	55	25	11	4	4	2	0	82	7	19710
2017	Ontario Region	54	25	11	4	4	2	0	80	8	7371
2017	Toronto North-Barrie TSO	57	24	9	4	4	2	1	82	8	519
2017	Appeals - Toronto North-Barrie TSO	60	17	12	0	6	6	0	82	6	35

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	49	27	10	7	6	77	12	173871
2017	Canada Revenue Agency	55	27	9	5	4	82	9	29158
2017	Regions	54	27	9	5	4	82	9	19693
2017	Ontario Region	54	26	10	6	4	80	10	7364
2017	Toronto North-Barrie TSO	56	26	8	5	5	82	10	519
2017	Appeals - Toronto North-Barrie TSO	60	23	8	6	3	83	9	35

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	25	36	14	11	6	3	5	66	18	38833
2017	Canada Revenue Agency	35	38	10	9	5	1	2	76	14	4022
2017	Regions	35	39	9	10	5	1	1	75	15	2384
2017	Ontario Region	34	35	10	12	7	1	1	70	19	898
2017	Toronto North-Barrie TSO	27	39	12	9	5	3	5	72	16	77

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	27	32	16	10	8	7	64	19	174230
2017	Canada Revenue Agency	31	32	15	8	6	8	68	16	29217
2017	Regions	30	30	16	8	7	8	66	17	19738
2017	Ontario Region	28	28	16	10	10	7	61	22	7380
2017	Toronto North-Barrie TSO	25	29	17	11	10	8	58	23	520
2017	Appeals - Toronto North-Barrie TSO	37	23	17	6	8	9	65	16	35

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	24	31	17	13	11	3	57	25	174174
2017	Canada Revenue Agency	27	32	17	12	9	3	61	21	29216
2017	Regions	26	30	17	12	10	3	59	23	19735
2017	Ontario Region	24	28	17	14	14	3	54	28	7381
2017	Toronto North-Barrie TSO	18	28	22	16	13	3	48	29	520
2017	Appeals - Toronto North-Barrie TSO	25	23	23	17	11	0	48	29	35

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	17	29	20	17	12	6	49	31	174040
2017	Canada Revenue Agency	19	30	19	15	10	7	52	27	29190
2017	Regions	19	28	19	16	11	7	50	29	19726
2017	Ontario Region	17	26	18	17	15	6	46	35	7377
2017	Toronto North-Barrie TSO	13	27	20	18	16	7	42	37	521
2017	Appeals - Toronto North-Barrie TSO	9	37	15	20	14	6	48	36	35

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	20	27	17	14	15	6	50	31	174190
2017	Canada Revenue Agency	23	29	17	13	12	7	56	26	29208
2017	Regions	23	28	17	13	13	7	54	28	19732
2017	Ontario Region	21	25	17	14	17	6	49	33	7381
2017	Toronto North-Barrie TSO	14	22	21	16	17	10	41	36	521
2017	Appeals - Toronto North-Barrie TSO	28	14	20	9	20	9	47	31	35

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	17	31	17	17	14	3	50	32	173985
2017	Canada Revenue Agency	20	34	17	15	10	4	57	26	29173
2017	Regions	20	33	16	15	11	4	55	28	19705
2017	Ontario Region	18	30	16	16	15	4	50	33	7375
2017	Toronto North-Barrie TSO	17	26	18	17	16	6	46	36	520
2017	Appeals - Toronto North-Barrie TSO	23	14	23	14	17	9	40	34	35

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	25	41	17	10	6	1	67	16	173974
2017	Canada Revenue Agency	30	41	15	8	4	1	72	13	29172
2017	Regions	29	40	16	9	5	1	70	14	19704
2017	Ontario Region	27	38	16	10	8	1	66	18	7369
2017	Toronto North-Barrie TSO	23	38	18	11	9	2	62	20	518
2017	Appeals - Toronto North-Barrie TSO	26	37	11	11	14	0	63	26	35

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	37	41	12	4	2	3	0	81	7	173773
2017	Canada Revenue Agency	38	41	12	4	2	3	1	82	6	29144
2017	Regions	38	42	11	4	2	2	0	82	7	19682
2017	Ontario Region	38	40	12	5	3	2	0	80	8	7361
2017	Toronto North-Barrie TSO	38	41	11	6	2	3	0	82	7	517
2017	Appeals - Toronto North-Barrie TSO	39	37	12	3	3	6	0	82	6	35

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	35	37	12	8	5	3	1	74	14	173795
2017	Canada Revenue Agency	39	37	11	6	3	3	1	79	10	29140
2017	Regions	39	37	11	6	3	3	1	78	10	19681
2017	Ontario Region	39	36	12	6	4	2	1	77	11	7356
2017	Toronto North-Barrie TSO	37	41	10	5	4	3	1	80	9	517
2017	Appeals - Toronto North-Barrie TSO	46	42	12	0	0	0	0	88	0	34

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	24	34	19	11	6	4	1	61	18	173919
2017	Canada Revenue Agency	27	35	19	9	4	4	1	66	14	29168
2017	Regions	28	36	19	9	4	4	1	67	14	19701
2017	Ontario Region	30	36	18	8	5	3	1	69	13	7371
2017	Toronto North-Barrie TSO	27	39	18	7	5	4	1	70	12	519
2017	Appeals - Toronto North-Barrie TSO	40	32	17	6	3	3	0	73	9	35

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	18	25	17	14	14	9	3	48	32	173820
2017	Canada Revenue Agency	21	27	17	14	11	8	2	53	28	29140
2017	Regions	21	27	16	14	12	8	1	54	29	19675
2017	Ontario Region	21	27	16	14	13	7	1	53	30	7358
2017	Toronto North-Barrie TSO	20	26	19	14	12	8	1	51	28	519
2017	Appeals - Toronto North-Barrie TSO	22	23	11	17	6	17	3	57	29	35

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	59	20	8	4	2	2	5	85	7	174121
2017	Canada Revenue Agency	64	17	7	3	2	2	5	87	5	29200
2017	Regions	67	15	6	2	2	2	6	89	4	19723
2017	Ontario Region	69	13	7	2	2	2	6	89	4	7378
2017	Toronto North-Barrie TSO	70	12	5	1	1	2	9	92	2	521
2017	Appeals - Toronto North-Barrie TSO	74	14	3	3	3	0	3	91	6	35

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	66	20	6	2	1	2	3	90	4	174041
2017	Canada Revenue Agency	68	17	5	2	2	2	3	91	4	29173
2017	Regions	70	15	5	2	2	2	4	91	4	19703
2017	Ontario Region	72	13	6	2	2	3	4	90	4	7373
2017	Toronto North-Barrie TSO	74	11	5	1	1	2	6	92	2	521
2017	Appeals - Toronto North-Barrie TSO	80	9	6	0	3	0	3	91	3	35

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	22	32	16	14	11	3	57	27	173983
2017	Canada Revenue Agency	25	34	16	13	9	2	61	23	29165
2017	Regions	23	33	17	14	10	2	58	25	19697
2017	Ontario Region	21	29	17	16	14	2	52	31	7371
2017	Toronto North-Barrie TSO	16	27	24	18	13	2	44	32	521
2017	Appeals - Toronto North-Barrie TSO	20	31	23	15	11	0	51	26	35

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	19	27	15	16	18	3	3	48	36	174011
2017	Canada Revenue Agency	23	30	14	15	14	2	1	55	30	29176
2017	Regions	22	29	15	16	15	2	1	53	32	19707
2017	Ontario Region	20	25	15	17	19	2	1	47	38	7366
2017	Toronto North-Barrie TSO	16	25	16	20	20	4	0	43	41	520
2017	Appeals - Toronto North-Barrie TSO	17	20	26	11	20	6	0	39	33	35

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	20	35	21	12	8	4	1	58	21	174027
2017	Canada Revenue Agency	20	34	22	11	7	5	1	58	19	29185
2017	Regions	18	32	23	12	8	6	1	53	22	19715
2017	Ontario Region	18	30	23	13	10	6	1	51	25	7372
2017	Toronto North-Barrie TSO	13	28	27	12	11	9	1	45	25	521
2017	Appeals - Toronto North-Barrie TSO	25	17	26	9	11	12	0	48	23	35

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	37	35	15	4	3	4	1	76	8	173916
2017	Canada Revenue Agency	43	35	13	3	2	3	0	81	6	29151
2017	Regions	43	35	13	3	3	3	0	80	6	19689
2017	Ontario Region	42	34	14	4	3	3	0	79	7	7369
2017	Toronto North-Barrie TSO	37	37	15	3	3	4	0	77	7	518
2017	Appeals - Toronto North-Barrie TSO	45	32	14	3	3	3	0	79	6	35

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	37	40	12	6	3	2	78	9	173976
2017	Canada Revenue Agency	43	38	10	4	2	2	82	7	29186
2017	Regions	42	38	11	5	3	2	81	8	19715
2017	Ontario Region	41	37	12	5	4	2	79	9	7372
2017	Toronto North-Barrie TSO	36	37	14	7	3	3	75	10	520
2017	Appeals - Toronto North-Barrie TSO	45	29	20	3	0	3	76	3	35

Question 57. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	43	37	10	6	4	80	10	174074
2017	Canada Revenue Agency	46	37	9	5	3	83	9	29190
2017	Regions	44	37	9	6	4	81	10	19716
2017	Ontario Region	41	35	11	7	6	76	13	7375
2017	Toronto North-Barrie TSO	36	38	12	8	6	74	14	519
2017	Appeals - Toronto North-Barrie TSO	39	32	17	6	6	71	11	35

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	33	32	16	9	8	1	66	17	173925
2017	Canada Revenue Agency	37	34	15	8	5	1	72	13	29155
2017	Regions	35	34	16	8	6	1	69	15	19692
2017	Ontario Region	32	32	17	10	8	1	65	18	7370
2017	Toronto North-Barrie TSO	26	36	19	10	8	1	62	19	521
2017	Appeals - Toronto North-Barrie TSO	31	31	20	9	9	0	63	17	35

Question 59. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	32	35	15	10	7	0	68	17	173991
2017	Canada Revenue Agency	35	37	14	9	5	0	72	14	29161
2017	Regions	32	37	15	10	6	0	69	16	19690
2017	Ontario Region	30	34	16	12	8	0	64	20	7362
2017	Toronto North-Barrie TSO	25	37	17	12	8	1	63	20	519
2017	Appeals - Toronto North-Barrie TSO	29	33	18	15	6	0	61	21	34

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	30	26	18	11	9	4	1	59	22	173970
2017	Canada Revenue Agency	31	27	18	11	7	5	0	61	19	29158
2017	Regions	29	27	19	11	8	5	0	59	21	19693
2017	Ontario Region	29	25	20	12	10	4	0	56	23	7361
2017	Toronto North-Barrie TSO	26	24	22	13	7	7	1	55	22	520
2017	Appeals - Toronto North-Barrie TSO	28	23	23	15	6	6	0	54	21	35

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Public Service	26	40	34	174196
2017	Canada Revenue Agency	22	45	33	29207
2017	Regions	20	47	33	19721
2017	Ontario Region	21	44	34	7370
2017	Toronto North-Barrie TSO	19	47	34	519
2017	Appeals - Toronto North-Barrie TSO	34	31	35	35

Question 62. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Public Service	18	30	29	6	10	6	45785
2017	Canada Revenue Agency	24	40	16	5	7	6	6409
2017	Regions	26	36	15	7	9	7	3860
2017	Ontario Region	23	34	15	6	12	10	1563
2017	Toronto North-Barrie TSO	28	38	9	7	4	14	99
2017	Appeals - Toronto North-Barrie TSO	9	66	0	0	0	25	12

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Organization	Yes (%)	No (%)	Total responses
2017	Public Service	18	82	173948
2017	Canada Revenue Agency	14	86	29155
2017	Regions	15	85	19689
2017	Ontario Region	16	84	7368
2017	Toronto North-Barrie TSO	17	83	520

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	(%)	Total responses
2017	Public Service	51	30018
2017	Canada Revenue Agency	49	4173
2017	Regions	47	2870
2017	Ontario Region	47	1194
2017	Toronto North-Barrie TSO	43	87

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Organization	(%)	Total responses
2017	Public Service	63	30018
2017	Canada Revenue Agency	64	4173
2017	Regions	65	2870
2017	Ontario Region	65	1194
2017	Toronto North-Barrie TSO	68	87

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Organization	(%)	Total responses
2017	Public Service	8	30018
2017	Canada Revenue Agency	5	4173
2017	Regions	5	2870
2017	Ontario Region	4	1194

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2017	Public Service	5	30018
2017	Toronto North-Barrie TSO	0	87

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2017	Public Service	6	30018
2017	Canada Revenue Agency	4	4173
2017	Regions	4	2870
2017	Ontario Region	4	1194

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2017	Public Service	9	30018
2017	Canada Revenue Agency	11	4173
2017	Regions	14	2870
2017	Ontario Region	14	1194
2017	Toronto North-Barrie TSO	17	87

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	4	30018
2017	Canada Revenue Agency	3	4173
2017	Regions	3	2870
2017	Ontario Region	3	1194
2017	Toronto North-Barrie TSO	6	87

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Organization	(%)	Total responses
2017	Public Service	41	30045
2017	Canada Revenue Agency	36	4179
2017	Regions	36	2875
2017	Ontario Region	39	1200
2017	Toronto North-Barrie TSO	40	88

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Organization	(%)	Total responses
2017	Public Service	40	30045
2017	Canada Revenue Agency	39	4179
2017	Regions	38	2875
2017	Ontario Region	37	1200
2017	Toronto North-Barrie TSO	35	88

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Organization	(%)	Total responses
2017	Public Service	45	30045
2017	Canada Revenue Agency	39	4179
2017	Regions	37	2875
2017	Ontario Region	38	1200
2017	Toronto North-Barrie TSO	38	88

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Organization	(%)	Total responses
2017	Public Service	41	30045
2017	Canada Revenue Agency	40	4179
2017	Regions	41	2875
2017	Ontario Region	42	1200
2017	Toronto North-Barrie TSO	42	88

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Organization	(%)	Total responses
2017	Public Service	30	30045
2017	Canada Revenue Agency	24	4179
2017	Regions	23	2875
2017	Ontario Region	24	1200
2017	Toronto North-Barrie TSO	22	88

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Organization	(%)	Total responses
2017	Public Service	57	30045
2017	Canada Revenue Agency	56	4179
2017	Regions	55	2875
2017	Ontario Region	54	1200
2017	Toronto North-Barrie TSO	59	88

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Organization	(%)	Total responses
2017	Public Service	36	30045
2017	Canada Revenue Agency	34	4179
2017	Regions	35	2875
2017	Ontario Region	34	1200
2017	Toronto North-Barrie TSO	25	88

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Organization	(%)	Total responses
2017	Public Service	2	30045
2017	Canada Revenue Agency	1	4179
2017	Regions	1	2875
2017	Ontario Region	1	1200
2017	Toronto North-Barrie TSO	0	88

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Organization	(%)	Total responses
2017	Public Service	10	30045
2017	Canada Revenue Agency	9	4179
2017	Regions	9	2875
2017	Ontario Region	9	1200
2017	Toronto North-Barrie TSO	13	88

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Organization	(%)	Total responses
2017	Public Service	13	30045
2017	Canada Revenue Agency	10	4179
2017	Regions	10	2875
2017	Ontario Region	10	1200
2017	Toronto North-Barrie TSO	9	88

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Organization	(%)	Total responses
2017	Public Service	48	30045
2017	Canada Revenue Agency	49	4179
2017	Regions	50	2875
2017	Ontario Region	51	1200
2017	Toronto North-Barrie TSO	41	88

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Organization	(%)	Total responses
2017	Public Service	29	30045
2017	Canada Revenue Agency	23	4179
2017	Regions	24	2875
2017	Ontario Region	27	1200
2017	Toronto North-Barrie TSO	33	88

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	14	30045
2017	Canada Revenue Agency	14	4179
2017	Regions	14	2875
2017	Ontario Region	15	1200
2017	Toronto North-Barrie TSO	12	88

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2017	Public Service	52	30031
2017	Canada Revenue Agency	46	4178
2017	Regions	45	2874
2017	Ontario Region	47	1200
2017	Toronto North-Barrie TSO	51	88

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	(%)	Total responses
2017	Public Service	29	30031
2017	Canada Revenue Agency	27	4178
2017	Regions	26	2874
2017	Ontario Region	25	1200
2017	Toronto North-Barrie TSO	30	88

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2017	Public Service	9	30031
2017	Canada Revenue Agency	5	4178
2017	Regions	4	2874
2017	Ontario Region	4	1200
2017	Toronto North-Barrie TSO	0	88

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Organization	(%)	Total responses
2017	Public Service	22	30031
2017	Canada Revenue Agency	25	4178
2017	Regions	27	2874
2017	Ontario Region	29	1200
2017	Toronto North-Barrie TSO	31	88

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2017	Public Service	11	30031
2017	Canada Revenue Agency	9	4178
2017	Regions	10	2874
2017	Ontario Region	8	1200
2017	Toronto North-Barrie TSO	8	88

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2017	Public Service	8	30031
2017	Canada Revenue Agency	7	4178
2017	Regions	8	2874
2017	Ontario Region	9	1200
2017	Toronto North-Barrie TSO	9	88

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2017	Public Service	14	30031
2017	Canada Revenue Agency	13	4178
2017	Regions	13	2874
2017	Ontario Region	12	1200
2017	Toronto North-Barrie TSO	16	88

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	11	30031
2017	Canada Revenue Agency	10	4178
2017	Regions	10	2874
2017	Ontario Region	10	1200
2017	Toronto North-Barrie TSO	8	88

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Organization	(%)	Total responses
2017	Public Service	25	30031
2017	Canada Revenue Agency	28	4178
2017	Regions	28	2874
2017	Ontario Region	28	1200
2017	Toronto North-Barrie TSO	25	88

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Organization	(%)	Total responses
2017	Public Service	12	27791
2017	Canada Revenue Agency	13	3883
2017	Regions	13	2645
2017	Ontario Region	12	1094
2017	Toronto North-Barrie TSO	14	80

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2017	Public Service	17	27791
2017	Canada Revenue Agency	17	3883
2017	Regions	16	2645
2017	Ontario Region	15	1094
2017	Toronto North-Barrie TSO	16	80

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	27791
2017	Canada Revenue Agency	11	3883
2017	Regions	11	2645
2017	Ontario Region	10	1094
2017	Toronto North-Barrie TSO	11	80

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Organization	(%)	Total responses
2017	Public Service	8	27791
2017	Canada Revenue Agency	8	3883
2017	Regions	8	2645
2017	Ontario Region	8	1094
2017	Toronto North-Barrie TSO	9	80

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	27791
2017	Canada Revenue Agency	9	3883
2017	Regions	10	2645
2017	Ontario Region	10	1094
2017	Toronto North-Barrie TSO	9	80

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2017	Public Service	11	27791
2017	Canada Revenue Agency	11	3883
2017	Regions	10	2645
2017	Ontario Region	8	1094
2017	Toronto North-Barrie TSO	6	80

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Organization	(%)	Total responses
2017	Public Service	12	27791
2017	Canada Revenue Agency	14	3883
2017	Regions	11	2645
2017	Ontario Region	9	1094
2017	Toronto North-Barrie TSO	6	80

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	27791
2017	Canada Revenue Agency	9	3883
2017	Regions	9	2645
2017	Ontario Region	9	1094
2017	Toronto North-Barrie TSO	10	80

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Organization	(%)	Total responses
2017	Public Service	12	27791
2017	Canada Revenue Agency	12	3883
2017	Regions	13	2645
2017	Ontario Region	12	1094
2017	Toronto North-Barrie TSO	13	80

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2017	Public Service	26	27791
2017	Canada Revenue Agency	21	3883
2017	Regions	20	2645
2017	Ontario Region	22	1094
2017	Toronto North-Barrie TSO	19	80

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	27791
2017	Canada Revenue Agency	8	3883
2017	Regions	8	2645
2017	Ontario Region	8	1094
2017	Toronto North-Barrie TSO	13	80

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2017	Public Service	45	27791
2017	Canada Revenue Agency	44	3883
2017	Regions	44	2645
2017	Ontario Region	45	1094
2017	Toronto North-Barrie TSO	47	80

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Organization	(%)	Total responses
2017	Public Service	2	27791
2017	Canada Revenue Agency	1	3883
2017	Regions	1	2645
2017	Ontario Region	1	1094
2017	Toronto North-Barrie TSO	0	80

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2017	Public Service	53	27791
2017	Canada Revenue Agency	50	3883
2017	Regions	51	2645
2017	Ontario Region	54	1094
2017	Toronto North-Barrie TSO	46	80

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Organization	(%)	Total responses
2017	Public Service	1	27791
2017	Canada Revenue Agency	1	3883
2017	Regions	1	2645
2017	Ontario Region	1	1094

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	14	27791
2017	Canada Revenue Agency	13	3883
2017	Regions	14	2645
2017	Ontario Region	13	1094
2017	Toronto North-Barrie TSO	13	80

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Organization	Yes (%)	No (%)	Total responses
2017	Public Service	93	7	30021
2017	Canada Revenue Agency	93	7	4182
2017	Regions	93	7	2878
2017	Ontario Region	93	7	1201
2017	Toronto North-Barrie TSO	97	3	88

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	16	18	19	7	8	24	7	50	22	174189
2017	Canada Revenue Agency	21	20	19	5	6	23	7	58	16	29208
2017	Regions	21	19	19	5	6	23	7	57	16	19729
2017	Ontario Region	21	19	20	6	7	21	6	55	18	7378
2017	Toronto North-Barrie TSO	17	21	19	5	8	23	7	54	19	520
2017	Appeals - Toronto North-Barrie TSO	22	17	23	6	0	23	9	58	8	35

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	28	31	17	7	6	9	1	66	15	173958
2017	Canada Revenue Agency	35	32	15	5	4	7	1	74	10	29175
2017	Regions	35	32	15	5	5	7	1	73	11	19706
2017	Ontario Region	35	30	16	6	6	7	1	70	12	7368
2017	Toronto North-Barrie TSO	31	31	17	6	6	8	1	68	13	518
2017	Appeals - Toronto North-Barrie TSO	42	21	17	6	0	14	0	73	7	35

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	27	48	10	6	2	2	5	81	9	174249
2017	Canada Revenue Agency	29	50	10	5	2	2	3	82	7	29234
2017	Regions	27	51	11	6	2	2	1	81	8	19747
2017	Ontario Region	30	51	10	4	2	2	1	84	6	7385
2017	Toronto North-Barrie TSO	30	50	12	5	2	1	1	82	6	521
2017	Appeals - Toronto North-Barrie TSO	51	32	12	6	0	0	0	83	6	35

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	11	24	21	9	7	20	8	49	22	173925
2017	Canada Revenue Agency	16	29	20	9	5	16	5	57	18	29188
2017	Regions	16	30	20	10	6	15	3	57	19	19712
2017	Ontario Region	16	30	20	12	8	12	3	54	23	7369
2017	Toronto North-Barrie TSO	13	28	23	14	10	11	1	46	27	520
2017	Appeals - Toronto North-Barrie TSO	23	20	23	9	17	9	0	47	28	35

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	38	32	11	4	2	8	5	81	7	174213
2017	Canada Revenue Agency	45	32	10	2	1	7	3	86	3	29211
2017	Regions	45	33	10	2	1	7	2	86	3	19733
2017	Ontario Region	47	31	10	2	2	7	1	84	4	7376
2017	Toronto North-Barrie TSO	48	31	10	2	2	6	1	85	4	521
2017	Appeals - Toronto North-Barrie TSO	51	23	12	0	6	9	0	81	6	35

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	29	31	14	6	4	11	5	72	11	173897
2017	Canada Revenue Agency	35	32	13	4	3	10	3	77	8	29152
2017	Regions	34	33	14	5	3	10	1	75	9	19688
2017	Ontario Region	32	30	15	6	5	10	1	70	13	7355
2017	Toronto North-Barrie TSO	28	34	14	6	8	9	1	69	15	518
2017	Appeals - Toronto North-Barrie TSO	28	23	17	6	14	12	0	58	23	35

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Organization	Yes (%)	No (%)	Total responses
2017	Public Service	8	92	173800
2017	Canada Revenue Agency	8	92	29136
2017	Regions	8	92	19675
2017	Ontario Region	9	91	7355
2017	Toronto North-Barrie TSO	8	92	517

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Organization	(%)	Total responses
2017	Public Service	38	13842
2017	Canada Revenue Agency	30	2182
2017	Regions	28	1543
2017	Ontario Region	29	652
2017	Toronto North-Barrie TSO	18	40

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Organization	(%)	Total responses
2017	Public Service	79	13842
2017	Canada Revenue Agency	80	2182
2017	Regions	80	1543
2017	Ontario Region	83	652
2017	Toronto North-Barrie TSO	93	40

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Organization	(%)	Total responses
2017	Public Service	4	13842
2017	Canada Revenue Agency	2	2182
2017	Regions	2	1543
2017	Ontario Region	2	652

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2017	Public Service	4	13842
2017	Canada Revenue Agency	0	2182
2017	Toronto North-Barrie TSO	0	40

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2017	Public Service	7	13842
2017	Canada Revenue Agency	5	2182
2017	Regions	5	1543
2017	Ontario Region	5	652

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2017	Public Service	9	13842
2017	Canada Revenue Agency	9	2182
2017	Regions	12	1543
2017	Ontario Region	11	652
2017	Toronto North-Barrie TSO	13	40

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	7	13842
2017	Canada Revenue Agency	8	2182
2017	Regions	8	1543
2017	Ontario Region	6	652

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Organization	(%)	Total responses
2017	Public Service	24	13782
2017	Canada Revenue Agency	30	2174
2017	Regions	32	1541
2017	Ontario Region	32	651
2017	Toronto North-Barrie TSO	29	41

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Organization	(%)	Total responses
2017	Public Service	19	13782
2017	Canada Revenue Agency	20	2174
2017	Regions	21	1541
2017	Ontario Region	21	651
2017	Toronto North-Barrie TSO	12	41

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Organization	(%)	Total responses
2017	Public Service	14	13782
2017	Canada Revenue Agency	19	2174
2017	Regions	20	1541
2017	Ontario Region	24	651
2017	Toronto North-Barrie TSO	29	41

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Organization	(%)	Total responses
2017	Public Service	6	13782
2017	Canada Revenue Agency	7	2174
2017	Regions	7	1541
2017	Ontario Region	8	651

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Organization	(%)	Total responses
2017	Public Service	25	13782
2017	Canada Revenue Agency	25	2174
2017	Regions	24	1541
2017	Ontario Region	27	651
2017	Toronto North-Barrie TSO	32	41

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Organization	(%)	Total responses
2017	Public Service	30	13782
2017	Canada Revenue Agency	27	2174
2017	Regions	27	1541
2017	Ontario Region	28	651
2017	Toronto North-Barrie TSO	44	41

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Organization	(%)	Total responses
2017	Public Service	4	13782
2017	Canada Revenue Agency	4	2174
2017	Regions	4	1541
2017	Ontario Region	4	651

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	(%)	Total responses
2017	Public Service	2	13782
2017	Canada Revenue Agency	1	2174
2017	Regions	1	1541
2017	Toronto North-Barrie TSO	0	41

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Organization	(%)	Total responses
2017	Public Service	8	13782
2017	Canada Revenue Agency	6	2174
2017	Regions	6	1541
2017	Ontario Region	5	651

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Organization	(%)	Total responses
2017	Public Service	16	13782
2017	Canada Revenue Agency	12	2174
2017	Regions	12	1541
2017	Ontario Region	11	651
2017	Toronto North-Barrie TSO	12	41

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	(%)	Total responses
2017	Public Service	1	13782
2017	Canada Revenue Agency	1	2174
2017	Regions	1	1541
2017	Toronto North-Barrie TSO	0	41

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Organization	(%)	Total responses
2017	Public Service	16	13782
2017	Canada Revenue Agency	18	2174
2017	Regions	19	1541
2017	Ontario Region	22	651
2017	Toronto North-Barrie TSO	29	41

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Organization	Total responses
2017	Public Service	13782
2017	Canada Revenue Agency	2174
2017	Toronto North-Barrie TSO	41

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	20	13782
2017	Canada Revenue Agency	18	2174
2017	Regions	18	1541
2017	Ontario Region	14	651
2017	Toronto North-Barrie TSO	12	41

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2017	Public Service	31	13844
2017	Canada Revenue Agency	28	2180
2017	Regions	26	1544
2017	Ontario Region	26	653
2017	Toronto North-Barrie TSO	39	41

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	(%)	Total responses
2017	Public Service	16	13844
2017	Canada Revenue Agency	14	2180
2017	Regions	14	1544
2017	Ontario Region	14	653
2017	Toronto North-Barrie TSO	32	41

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2017	Public Service	6	13844
2017	Canada Revenue Agency	3	2180
2017	Regions	3	1544
2017	Ontario Region	3	653

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Organization	(%)	Total responses
2017	Public Service	19	13844
2017	Canada Revenue Agency	20	2180
2017	Regions	22	1544
2017	Ontario Region	25	653
2017	Toronto North-Barrie TSO	42	41

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2017	Public Service	6	13844
2017	Canada Revenue Agency	5	2180
2017	Regions	5	1544
2017	Ontario Region	5	653

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2017	Public Service	7	13844
2017	Canada Revenue Agency	7	2180
2017	Regions	8	1544
2017	Ontario Region	9	653
2017	Toronto North-Barrie TSO	12	41

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2017	Public Service	9	13844
2017	Canada Revenue Agency	8	2180
2017	Regions	8	1544
2017	Ontario Region	7	653

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Organization	(%)	Total responses
2017	Public Service	8	13844
2017	Canada Revenue Agency	7	2180
2017	Regions	7	1544
2017	Ontario Region	6	653

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Organization	(%)	Total responses
2017	Public Service	48	13844
2017	Canada Revenue Agency	50	2180
2017	Regions	50	1544
2017	Ontario Region	49	653
2017	Toronto North-Barrie TSO	32	41

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Organization	(%)	Total responses
2017	Public Service	6	12884
2017	Canada Revenue Agency	6	2024
2017	Regions	6	1420
2017	Ontario Region	6	588

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2017	Public Service	13	12884
2017	Canada Revenue Agency	12	2024
2017	Regions	12	1420
2017	Ontario Region	11	588

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Organization	(%)	Total responses
2017	Public Service	5	12884
2017	Canada Revenue Agency	4	2024
2017	Regions	5	1420
2017	Ontario Region	4	588

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Organization	(%)	Total responses
2017	Public Service	3	12884
2017	Canada Revenue Agency	2	2024
2017	Regions	2	1420
2017	Ontario Region	3	588
2017	Toronto North-Barrie TSO	0	35

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Organization	(%)	Total responses
2017	Public Service	3	12884
2017	Canada Revenue Agency	2	2024
2017	Regions	2	1420
2017	Ontario Region	3	588

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2017	Public Service	5	12884
2017	Canada Revenue Agency	5	2024
2017	Regions	4	1420
2017	Ontario Region	4	588

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Organization	(%)	Total responses
2017	Public Service	9	12884
2017	Canada Revenue Agency	9	2024
2017	Regions	7	1420
2017	Ontario Region	7	588

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	12884
2017	Canada Revenue Agency	9	2024
2017	Regions	9	1420
2017	Ontario Region	9	588
2017	Toronto North-Barrie TSO	17	35

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	12884
2017	Canada Revenue Agency	10	2024
2017	Regions	10	1420
2017	Ontario Region	10	588

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2017	Public Service	24	12884
2017	Canada Revenue Agency	21	2024
2017	Regions	20	1420
2017	Ontario Region	20	588
2017	Toronto North-Barrie TSO	14	35

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2017	Public Service	10	12884
2017	Canada Revenue Agency	7	2024
2017	Regions	7	1420
2017	Ontario Region	7	588
2017	Toronto North-Barrie TSO	17	35

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2017	Public Service	44	12884
2017	Canada Revenue Agency	42	2024
2017	Regions	41	1420
2017	Ontario Region	43	588
2017	Toronto North-Barrie TSO	54	35

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Organization	(%)	Total responses
2017	Public Service	2	12884
2017	Canada Revenue Agency	1	2024
2017	Regions	1	1420
2017	Ontario Region	2	588

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2017	Public Service	61	12884
2017	Canada Revenue Agency	60	2024
2017	Regions	60	1420
2017	Ontario Region	62	588
2017	Toronto North-Barrie TSO	57	35

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Organization	(%)	Total responses
2017	Public Service	1	12884
2017	Canada Revenue Agency	1	2024
2017	Regions	1	1420
2017	Ontario Region	2	588

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Organization	(%)	Total responses
2017	Public Service	13	12884
2017	Canada Revenue Agency	14	2024
2017	Regions	16	1420
2017	Ontario Region	15	588
2017	Toronto North-Barrie TSO	26	35

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Organization	Yes (%)	No (%)	Total responses
2017	Public Service	93	7	13875
2017	Canada Revenue Agency	93	7	2186
2017	Regions	94	6	1545
2017	Ontario Region	94	6	654
2017	Toronto North-Barrie TSO	90	10	40

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	17	18	20	4	4	30	7	56	12	174058
2017	Canada Revenue Agency	22	20	19	3	3	27	6	62	9	29194
2017	Regions	22	20	20	3	3	26	6	61	10	19718
2017	Ontario Region	23	19	21	4	4	24	6	59	11	7375
2017	Toronto North-Barrie TSO	17	22	21	4	5	26	6	56	14	520
2017	Appeals - Toronto North-Barrie TSO	19	23	26	0	3	20	9	59	4	35

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	31	31	17	4	4	12	2	72	9	173835
2017	Canada Revenue Agency	37	32	15	3	3	9	1	77	7	29131
2017	Regions	37	32	15	4	3	9	1	76	7	19667
2017	Ontario Region	37	29	16	4	4	9	1	73	9	7354
2017	Toronto North-Barrie TSO	30	34	19	4	4	8	1	70	9	518
2017	Appeals - Toronto North-Barrie TSO	36	29	20	6	3	6	0	69	9	35

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	22	24	19	14	19	0	2	46	34	173880
2017	Canada Revenue Agency	27	28	19	12	12	1	2	56	24	29167
2017	Regions	25	27	20	12	13	1	2	54	26	19711
2017	Ontario Region	28	28	19	12	11	1	2	57	23	7368
2017	Toronto North-Barrie TSO	28	31	18	11	11	1	1	60	22	520
2017	Appeals - Toronto North-Barrie TSO	37	40	9	9	6	0	0	77	14	35

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	19	27	26	15	11	0	1	47	26	173933
2017	Canada Revenue Agency	20	29	27	14	8	0	1	50	23	29155
2017	Regions	20	29	27	14	8	0	1	50	23	19699
2017	Ontario Region	22	29	25	13	8	1	2	52	22	7368
2017	Toronto North-Barrie TSO	19	28	26	15	9	1	1	49	24	517
2017	Appeals - Toronto North-Barrie TSO	9	40	26	11	11	0	3	50	24	35

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	26	29	22	12	8	1	3	57	21	173555
2017	Canada Revenue Agency	27	29	21	12	7	1	4	58	20	29121
2017	Regions	28	28	20	11	7	1	4	59	20	19678
2017	Ontario Region	28	28	19	11	8	1	5	59	20	7354
2017	Toronto North-Barrie TSO	22	28	21	16	9	1	3	52	26	519
2017	Appeals - Toronto North-Barrie TSO	0	45	23	11	17	0	3	47	30	35

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	21	23	22	16	15	1	2	45	32	173886
2017	Canada Revenue Agency	28	24	20	13	9	2	4	55	24	29156
2017	Regions	30	23	19	12	9	3	5	57	23	19693
2017	Ontario Region	30	23	17	12	9	3	6	58	23	7359
2017	Toronto North-Barrie TSO	31	23	20	10	7	4	6	59	19	517
2017	Appeals - Toronto North-Barrie TSO	17	34	23	6	9	9	3	58	16	35

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	44	23	13	6	4	1	9	75	11	173618
2017	Canada Revenue Agency	54	17	8	3	2	1	15	85	5	29102
2017	Regions	57	15	7	2	1	1	17	88	4	19649
2017	Ontario Region	56	13	6	2	1	1	20	88	4	7337
2017	Toronto North-Barrie TSO	49	13	6	2	2	2	27	87	4	519
2017	Appeals - Toronto North-Barrie TSO	46	20	11	0	3	3	17	82	4	35

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	29	30	22	11	8	1	59	19	173457
2017	Canada Revenue Agency	33	31	21	9	6	1	64	15	29060
2017	Regions	33	31	21	9	6	1	64	15	19635
2017	Ontario Region	31	30	21	10	7	1	62	17	7339
2017	Toronto North-Barrie TSO	28	29	20	14	7	1	58	21	517
2017	Appeals - Toronto North-Barrie TSO	26	40	20	8	6	0	66	14	35

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	27	32	22	11	6	1	2	60	18	173337
2017	Canada Revenue Agency	29	33	21	10	5	1	2	63	15	29030
2017	Regions	28	32	21	10	5	1	2	62	16	19619
2017	Ontario Region	26	31	22	11	7	1	2	59	19	7332
2017	Toronto North-Barrie TSO	21	33	25	11	8	1	2	55	19	514
2017	Appeals - Toronto North-Barrie TSO	15	48	14	11	12	0	0	63	23	35

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	22	31	23	14	8	1	2	54	22	173363
2017	Canada Revenue Agency	23	31	23	14	7	1	2	55	21	29054
2017	Regions	23	30	23	14	8	1	2	55	22	19638
2017	Ontario Region	22	29	22	15	9	1	2	52	24	7342
2017	Toronto North-Barrie TSO	21	26	24	16	9	1	2	49	26	516
2017	Appeals - Toronto North-Barrie TSO	12	34	31	9	9	0	6	49	18	35

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	28	31	20	12	7	1	2	60	19	173428
2017	Canada Revenue Agency	32	31	19	10	5	1	2	65	15	29048
2017	Regions	33	31	18	10	5	1	2	66	15	19632
2017	Ontario Region	30	31	18	11	6	1	3	63	18	7337
2017	Toronto North-Barrie TSO	27	31	19	13	7	1	2	60	20	515
2017	Appeals - Toronto North-Barrie TSO	37	17	17	12	11	0	6	57	24	35

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	28	31	21	11	7	1	2	61	18	173041
2017	Canada Revenue Agency	25	31	22	12	7	1	2	57	20	28997
2017	Regions	23	31	23	13	8	1	2	55	21	19595
2017	Ontario Region	23	31	21	13	8	1	2	56	22	7330
2017	Toronto North-Barrie TSO	23	29	21	15	9	1	2	54	25	515
2017	Appeals - Toronto North-Barrie TSO	14	43	20	6	14	3	0	59	21	35

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	52	24	13	6	4	2	77	9	173936
2017	Canada Revenue Agency	53	23	12	5	3	3	79	9	29178
2017	Regions	51	24	13	6	3	3	78	9	19714
2017	Ontario Region	50	24	13	6	4	3	77	10	7368
2017	Toronto North-Barrie TSO	43	28	14	7	5	3	73	12	521
2017	Appeals - Toronto North-Barrie TSO	51	20	17	6	0	6	76	6	35

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	69	14	6	4	4	1	3	86	8	173910
2017	Canada Revenue Agency	70	13	6	4	3	1	4	87	7	29165
2017	Regions	68	14	6	4	3	1	4	86	7	19705
2017	Ontario Region	66	14	7	4	4	1	4	84	8	7361
2017	Toronto North-Barrie TSO	59	17	7	4	5	2	6	83	10	519
2017	Appeals - Toronto North-Barrie TSO	62	18	6	3	6	0	6	85	9	35

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	53	28	10	4	3	0	2	83	7	173810
2017	Canada Revenue Agency	58	26	9	3	2	0	3	86	5	29145
2017	Regions	59	25	8	3	1	0	3	87	4	19679
2017	Ontario Region	58	26	8	3	2	0	3	87	5	7360
2017	Toronto North-Barrie TSO	56	26	7	4	2	1	4	86	6	519
2017	Appeals - Toronto North-Barrie TSO	57	29	3	6	0	0	6	91	6	35

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	57	20	10	6	5	0	2	79	11	173819
2017	Canada Revenue Agency	59	20	9	5	4	1	3	82	9	29150
2017	Regions	58	20	9	5	4	1	3	81	10	19694
2017	Ontario Region	56	21	10	6	5	1	3	80	10	7364
2017	Toronto North-Barrie TSO	51	24	9	6	7	1	3	78	13	519
2017	Appeals - Toronto North-Barrie TSO	48	26	6	9	6	0	6	78	15	35

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	53	13	5	2	1	0	25	89	4	173685
2017	Canada Revenue Agency	53	11	4	2	1	1	29	91	3	29130
2017	Regions	53	10	4	2	1	0	31	91	3	19680
2017	Ontario Region	50	10	4	2	1	1	33	90	3	7352
2017	Toronto North-Barrie TSO	48	8	4	2	1	0	37	89	5	520
2017	Appeals - Toronto North-Barrie TSO	46	8	11	0	0	0	35	83	0	35

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	62	19	7	2	1	1	7	88	4	172926
2017	Canada Revenue Agency	59	20	9	3	2	1	8	85	5	28988
2017	Regions	55	22	10	4	2	1	7	83	6	19588
2017	Ontario Region	53	22	11	4	2	1	7	82	7	7312
2017	Toronto North-Barrie TSO	43	24	13	6	2	1	11	76	9	514
2017	Appeals - Toronto North-Barrie TSO	18	44	17	9	0	3	9	70	10	34

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	61	17	8	5	5	1	4	82	10	174018
2017	Canada Revenue Agency	53	18	9	7	9	1	4	74	16	29186
2017	Regions	47	19	11	8	11	1	4	69	20	19721
2017	Ontario Region	46	20	10	7	12	1	4	69	21	7368
2017	Toronto North-Barrie TSO	49	19	10	5	11	1	5	72	17	520
2017	Appeals - Toronto North-Barrie TSO	51	3	14	6	20	0	6	57	28	35

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	49	29	12	4	2	0	3	81	6	173693
2017	Canada Revenue Agency	45	31	14	5	2	0	3	78	8	29136
2017	Regions	44	31	14	5	2	0	3	78	8	19677
2017	Ontario Region	43	31	15	6	3	1	3	76	9	7348
2017	Toronto North-Barrie TSO	44	30	14	5	2	1	4	78	8	518
2017	Appeals - Toronto North-Barrie TSO	45	37	6	3	3	0	6	88	6	35

Question 84. Overall, my level of work-related stress is
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	12	30	38	14	6	0	42	20	174252
2017	Canada Revenue Agency	13	31	38	13	5	0	44	18	29216
2017	Regions	12	30	39	13	6	0	42	19	19729
2017	Ontario Region	12	28	38	14	7	0	40	21	7380
2017	Toronto North-Barrie TSO	8	27	42	16	6	1	36	22	521
2017	Appeals - Toronto North-Barrie TSO	3	26	48	12	11	0	29	23	35

Question 85. After my workday, I feel emotionally drained.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	9	20	39	22	10	0	32	29	173657
2017	Canada Revenue Agency	8	19	41	22	9	0	31	28	29087
2017	Regions	9	20	41	21	9	0	30	29	19640
2017	Ontario Region	10	20	42	19	8	1	27	31	7337
2017	Toronto North-Barrie TSO	10	18	44	20	7	1	27	29	515
2017	Appeals - Toronto North-Barrie TSO	17	8	46	25	3	0	28	26	35

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	24	40	16	9	6	4	67	15	173983
2017	Canada Revenue Agency	27	43	15	7	4	3	73	12	29138
2017	Regions	26	43	15	8	5	3	72	13	19674
2017	Ontario Region	29	41	14	7	5	3	73	13	7362
2017	Toronto North-Barrie TSO	30	45	14	5	4	2	76	10	519
2017	Appeals - Toronto North-Barrie TSO	31	55	9	0	6	0	86	6	35

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	18	37	17	14	11	2	56	26	174038
2017	Canada Revenue Agency	19	40	18	13	8	2	61	21	29173
2017	Regions	18	39	18	14	9	2	58	23	19697
2017	Ontario Region	18	37	18	14	10	2	56	26	7361
2017	Toronto North-Barrie TSO	18	41	18	12	11	1	59	23	520
2017	Appeals - Toronto North-Barrie TSO	17	40	17	17	6	3	59	24	35

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Organization	Yes (%)	No (%)	Total responses
2017	Public Service	17	83	173939
2017	Canada Revenue Agency	17	83	29171
2017	Regions	18	82	19696
2017	Ontario Region	21	79	7366
2017	Toronto North-Barrie TSO	19	81	517
2017	Appeals - Toronto North-Barrie TSO	17	83	35

Question 89. Were any measures taken to accommodate your needs?
Survey year	Organization	Yes (%)	No (%)	Total responses
2017	Public Service	78	22	29537
2017	Canada Revenue Agency	80	20	4891
2017	Regions	81	19	3497
2017	Ontario Region	81	19	1574
2017	Toronto North-Barrie TSO	75	25	96

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	46	35	6	8	4	1	1	82	12	23169
2017	Canada Revenue Agency	44	37	6	8	5	1	0	82	12	3926
2017	Regions	43	37	6	8	5	1	0	81	13	2813
2017	Ontario Region	41	37	6	9	5	1	0	80	14	1271
2017	Toronto North-Barrie TSO	36	39	10	8	4	3	0	77	13	72

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	30	24	19	11	12	4	1	31	69	174272
2017	Canada Revenue Agency	38	28	16	7	6	4	1	40	60	29215
2017	Regions	36	28	17	8	6	4	1	38	62	19734
2017	Ontario Region	41	27	15	6	5	5	1	43	57	7380
2017	Toronto North-Barrie TSO	45	27	12	4	4	6	1	49	51	521
2017	Appeals - Toronto North-Barrie TSO	57	17	20	3	0	3	0	59	41	35

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Organization	(%)	Total responses
2017	Public Service	22	111807
2017	Canada Revenue Agency	19	16463
2017	Regions	20	11580
2017	Ontario Region	18	3861
2017	Toronto North-Barrie TSO	12	239
2017	Appeals - Toronto North-Barrie TSO	15	13

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Organization	(%)	Total responses
2017	Public Service	34	111807
2017	Canada Revenue Agency	35	16463
2017	Regions	36	11580
2017	Ontario Region	33	3861
2017	Toronto North-Barrie TSO	25	239
2017	Appeals - Toronto North-Barrie TSO	23	13

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Organization	(%)	Total responses
2017	Public Service	18	111807
2017	Canada Revenue Agency	16	16463
2017	Regions	16	11580
2017	Ontario Region	14	3861
2017	Toronto North-Barrie TSO	12	239
2017	Appeals - Toronto North-Barrie TSO	8	13

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Organization	(%)	Total responses
2017	Public Service	47	111807
2017	Canada Revenue Agency	37	16463
2017	Regions	36	11580
2017	Ontario Region	35	3861
2017	Toronto North-Barrie TSO	32	239
2017	Appeals - Toronto North-Barrie TSO	53	13

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Organization	(%)	Total responses
2017	Public Service	6	111807
2017	Canada Revenue Agency	4	16463
2017	Regions	4	11580
2017	Ontario Region	3	3861
2017	Toronto North-Barrie TSO	3	239
2017	Appeals - Toronto North-Barrie TSO	7	13

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Organization	(%)	Total responses
2017	Public Service	40	111807
2017	Canada Revenue Agency	44	16463
2017	Regions	44	11580
2017	Ontario Region	45	3861
2017	Toronto North-Barrie TSO	55	239
2017	Appeals - Toronto North-Barrie TSO	55	13

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Organization	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Public Service	7	48	18	10	4	14	109569
2017	Canada Revenue Agency	7	62	15	7	3	6	16225
2017	Regions	7	62	15	7	2	6	11422
2017	Ontario Region	8	64	14	7	2	6	3815
2017	Toronto North-Barrie TSO	9	63	15	8	0	5	235
2017	Appeals - Toronto North-Barrie TSO	7	72	7	13	0	0	14

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	11	21	16	17	24	2	9	36	46	112619
2017	Canada Revenue Agency	11	22	18	16	20	2	11	38	42	16637
2017	Regions	10	21	18	17	20	2	11	36	42	11711
2017	Ontario Region	11	23	18	15	20	3	11	39	40	3927
2017	Toronto North-Barrie TSO	9	22	18	11	19	2	19	40	38	248
2017	Appeals - Toronto North-Barrie TSO	7	15	14	14	21	0	29	31	49	14

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Public Service	4	10	12	17	45	3	9	16	70	112563
2017	Canada Revenue Agency	5	16	15	19	32	2	9	24	59	16626
2017	Regions	5	16	16	19	33	2	8	23	59	11700
2017	Ontario Region	7	18	16	17	31	3	8	28	55	3927
2017	Toronto North-Barrie TSO	8	17	16	17	29	2	10	29	53	248
2017	Appeals - Toronto North-Barrie TSO	0	15	14	36	21	0	14	17	66	14

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Appeals - Toronto North-Barrie TSO

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me