2017 Public Service Employee Survey Results for Technology and Information Management Services - National Capital Region

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Transport Canada 31 47 6 11 5 0 0 78 16 3892
2017 Technology and Information Management Services - National Capital Region 40 40 2 12 6 0 0 80 18 172

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Transport Canada 65 24 5 3 1 1 1 91 4 3883
2017 Technology and Information Management Services - National Capital Region 65 20 7 5 2 1 0 85 8 172

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Transport Canada 64 20 6 6 3 0 1 85 9 3893
2017 Technology and Information Management Services - National Capital Region 62 23 7 5 4 0 0 84 9 172

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Transport Canada 39 36 7 11 7 0 0 76 18 3891
2017 Technology and Information Management Services - National Capital Region 40 32 9 9 9 1 0 72 19 172

Question 5. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Transport Canada 22 35 12 17 13 0 0 57 31 3894
2017 Technology and Information Management Services - National Capital Region 13 25 15 25 21 0 1 38 47 172

Question 6. My job is a good fit with my interests.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 39 10 6 3 0 0 80 10 174121
2017 Transport Canada 40 41 10 6 3 0 0 81 9 3889
2017 Technology and Information Management Services - National Capital Region 43 34 9 9 5 0 0 77 13 172

Question 7. My job is a good fit with my skills.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 47 37 7 6 3 0 0 84 9 173994
2017 Transport Canada 48 37 7 5 3 0 0 85 8 3884
2017 Technology and Information Management Services - National Capital Region 48 33 5 8 5 0 0 81 13 171

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Transport Canada 42 39 9 7 2 0 0 82 10 3883
2017 Technology and Information Management Services - National Capital Region 42 38 8 7 4 1 1 81 11 172

Question 9. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Transport Canada 46 33 9 7 4 0 0 79 11 3884
2017 Technology and Information Management Services - National Capital Region 45 30 11 6 6 0 2 77 12 171

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 23 11 10 11 2 11 63 24 173988
2017 Transport Canada 32 25 11 11 9 2 9 65 23 3888
2017 Technology and Information Management Services - National Capital Region 24 22 12 12 16 1 13 53 33 171

Question 11. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Transport Canada 32 44 11 7 5 0 0 77 12 3890
2017 Technology and Information Management Services - National Capital Region 30 45 10 5 10 0 0 75 15 172

Question 12. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Transport Canada 27 38 15 11 8 0 0 66 19 3893
2017 Technology and Information Management Services - National Capital Region 22 35 15 15 12 1 0 58 27 172

Question 13. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Transport Canada 27 41 14 12 6 0 0 68 17 3888
2017 Technology and Information Management Services - National Capital Region 21 42 12 16 9 1 0 64 25 172

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Transport Canada 38 40 11 7 4 0 0 78 11 3887
2017 Technology and Information Management Services - National Capital Region 29 44 10 12 5 1 0 73 17 172

Question 15. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Transport Canada 30 38 14 10 8 0 0 68 18 3887
2017 Technology and Information Management Services - National Capital Region 22 36 17 13 12 0 0 58 24 172

Question 16. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Transport Canada 51 34 9 3 2 0 0 85 5 3886
2017 Technology and Information Management Services - National Capital Region 49 34 8 4 5 0 0 84 9 172

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Transport Canada 29 43 12 9 6 0 0 73 15 3880
2017 Technology and Information Management Services - National Capital Region 29 40 14 10 8 0 0 69 17 172

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Transport Canada 33 35 15 10 6 0 0 69 16 3878
2017 Technology and Information Management Services - National Capital Region 32 32 15 15 6 0 0 64 21 172

Question 19. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Transport Canada 31 38 15 10 6 0 0 69 16 3883
2017 Technology and Information Management Services - National Capital Region 26 39 14 11 9 0 0 65 21 172

Question 20. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Transport Canada 40 39 11 6 4 0 0 79 9 3881
2017 Technology and Information Management Services - National Capital Region 35 40 13 6 5 0 0 75 12 172

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Transport Canada 32 38 17 8 5 0 0 70 12 3894
2017 Technology and Information Management Services - National Capital Region 42 31 17 7 3 0 1 73 10 172

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Transport Canada 10 25 37 17 8 1 3 26 36 3877
2017 Technology and Information Management Services - National Capital Region 13 29 33 14 8 0 3 23 43 171

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Transport Canada 10 19 30 21 13 3 4 37 31 3862
2017 Technology and Information Management Services - National Capital Region 18 20 23 21 11 1 5 34 41 170

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Transport Canada 16 26 31 15 8 2 3 24 44 3875
2017 Technology and Information Management Services - National Capital Region 22 26 26 14 6 2 4 21 51 170

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Transport Canada 8 17 32 26 13 1 3 41 26 3852
2017 Technology and Information Management Services - National Capital Region 11 18 33 21 13 1 4 35 30 170

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Transport Canada 17 23 28 16 10 2 4 27 43 3866
2017 Technology and Information Management Services - National Capital Region 23 27 25 12 8 0 5 21 53 170

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Transport Canada 11 19 26 21 15 4 5 40 32 3872
2017 Technology and Information Management Services - National Capital Region 17 20 25 18 9 2 8 31 41 169

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Transport Canada 17 25 31 14 8 3 3 23 44 3873
2017 Technology and Information Management Services - National Capital Region 16 32 25 14 7 1 4 22 51 171
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Transport Canada 69 17 5 3 2 0 3 88 6 3893
2017 Technology and Information Management Services - National Capital Region 65 16 8 5 5 0 1 82 10 172

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Transport Canada 28 32 15 9 8 4 4 65 19 3887
2017 Technology and Information Management Services - National Capital Region 30 34 11 8 9 3 5 70 18 172

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Transport Canada 45 30 9 8 7 1 0 76 15 3887
2017 Technology and Information Management Services - National Capital Region 43 31 7 9 10 0 0 74 19 172

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 35 13 13 8 2 1 65 22 174044
2017 Transport Canada 34 36 12 10 7 1 0 71 17 3888
2017 Technology and Information Management Services - National Capital Region 26 32 17 13 8 1 3 60 22 172

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 28 15 13 11 9 1 58 26 174123
2017 Transport Canada 30 28 14 10 8 9 1 65 19 3883
2017 Technology and Information Management Services - National Capital Region 24 28 14 12 13 7 2 58 27 172

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 21 18 17 14 16 3 40 38 174082
2017 Transport Canada 13 22 18 15 13 17 3 44 34 3888
2017 Technology and Information Management Services - National Capital Region 13 21 20 15 17 11 2 39 37 172

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Transport Canada 45 37 8 7 3 0 0 82 11 3884
2017 Technology and Information Management Services - National Capital Region 42 36 8 8 5 1 0 79 13 172
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Transport Canada 41 34 11 8 5 1 1 76 13 3894
2017 Technology and Information Management Services - National Capital Region 39 29 14 12 3 1 1 70 15 171

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Transport Canada 48 30 11 6 4 2 1 79 10 3891
2017 Technology and Information Management Services - National Capital Region 44 22 14 12 5 1 1 68 18 172

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Transport Canada 45 32 10 8 5 1 1 78 13 3895
2017 Technology and Information Management Services - National Capital Region 43 26 11 13 5 0 1 70 18 172

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Transport Canada 78 12 4 1 1 0 3 93 3 3887
2017 Technology and Information Management Services - National Capital Region 77 13 4 3 1 0 2 92 4 171

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Transport Canada 52 24 7 4 5 3 4 82 10 3887
2017 Technology and Information Management Services - National Capital Region 42 31 9 5 8 2 3 77 14 171

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 27 8 6 5 1 0 81 11 174035
2017 Transport Canada 57 26 8 5 4 1 0 83 9 3891
2017 Technology and Information Management Services - National Capital Region 48 30 11 6 5 0 0 78 11 172

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Transport Canada 57 24 10 4 4 1 0 82 8 3891
2017 Technology and Information Management Services - National Capital Region 49 26 14 5 4 1 1 76 9 172

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Transport Canada 52 26 10 6 5 0 0 79 11 3884
2017 Technology and Information Management Services - National Capital Region 47 26 12 10 4 1 1 73 14 170
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 36 14 11 6 3 5 66 18 38833
2017 Transport Canada 22 37 15 9 6 4 6 66 17 922
2017 Technology and Information Management Services - National Capital Region 19 25 21 19 4 7 4 50 26 47

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Transport Canada 26 35 16 9 6 7 0 66 17 3894
2017 Technology and Information Management Services - National Capital Region 25 30 23 8 9 6 0 58 18 172

Question 41. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Transport Canada 23 33 19 13 9 3 0 58 23 3893
2017 Technology and Information Management Services - National Capital Region 22 30 21 16 9 2 0 53 25 171

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Transport Canada 16 30 21 16 11 6 0 49 28 3888
2017 Technology and Information Management Services - National Capital Region 15 26 28 16 11 4 0 43 28 171

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 20 27 17 14 15 6 0 50 31 174190
2017 Transport Canada 18 27 19 14 14 7 0 49 30 3891
2017 Technology and Information Management Services - National Capital Region 20 24 22 17 13 4 0 46 31 172

Question 44. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Transport Canada 15 31 20 17 12 4 0 49 30 3887
2017 Technology and Information Management Services - National Capital Region 16 25 26 19 13 2 0 42 32 172
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Transport Canada 22 41 18 12 5 2 0 64 17 3886
2017 Technology and Information Management Services - National Capital Region 27 41 18 9 4 1 0 69 13 172

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 41 12 4 2 3 0 81 7 173773
2017 Transport Canada 38 43 11 4 2 2 0 83 6 3886
2017 Technology and Information Management Services - National Capital Region 33 38 19 6 2 3 0 73 8 172

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Transport Canada 34 38 12 8 4 3 1 75 12 3878
2017 Technology and Information Management Services - National Capital Region 35 36 10 10 7 2 0 72 18 172

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 34 19 11 6 4 1 61 18 173919
2017 Transport Canada 24 34 20 10 5 5 1 62 16 3884
2017 Technology and Information Management Services - National Capital Region 22 34 21 12 6 5 1 59 19 172

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Transport Canada 18 25 19 13 11 11 4 50 27 3884
2017 Technology and Information Management Services - National Capital Region 15 18 26 14 12 10 5 39 30 172

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 59 20 8 4 2 2 5 85 7 174121
2017 Transport Canada 57 23 9 4 2 2 4 85 6 3887
2017 Technology and Information Management Services - National Capital Region 55 27 11 3 3 0 1 83 6 172

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 66 20 6 2 1 2 3 90 4 174041
2017 Transport Canada 61 23 6 3 2 3 3 89 5 3888
2017 Technology and Information Management Services - National Capital Region 45 28 9 2 6 5 6 82 8 172

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Transport Canada 20 31 18 16 12 4 1 53 28 3887
2017 Technology and Information Management Services - National Capital Region 11 25 17 20 25 1 1 36 46 172

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Transport Canada 18 29 16 16 16 3 3 50 33 3886
2017 Technology and Information Management Services - National Capital Region 15 19 13 23 28 1 1 35 52 171

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Transport Canada 21 37 21 10 7 4 0 61 18 3890
2017 Technology and Information Management Services - National Capital Region 19 32 26 13 7 3 0 53 20 172

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Transport Canada 35 35 17 4 3 6 1 76 7 3885
2017 Technology and Information Management Services - National Capital Region 37 34 16 4 2 7 1 77 6 172

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Transport Canada 36 42 13 5 2 2 0 80 7 3888
2017 Technology and Information Management Services - National Capital Region 39 34 19 3 3 2 0 74 6 172

Question 57. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Transport Canada 45 38 9 5 3 0 0 83 8 3888
2017 Technology and Information Management Services - National Capital Region 38 41 11 6 3 1 0 80 9 172

Question 58. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Transport Canada 35 34 16 9 6 1 0 69 15 3887
2017 Technology and Information Management Services - National Capital Region 28 27 24 10 9 1 0 55 20 171

Question 59. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Transport Canada 33 36 15 10 6 0 0 70 15 3891
2017 Technology and Information Management Services - National Capital Region 29 26 25 12 8 1 0 55 20 172

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Transport Canada 31 29 18 10 8 4 1 63 18 3888
2017 Technology and Information Management Services - National Capital Region 27 26 16 11 15 5 0 56 27 172
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Public Service 26 40 34 174196
2017 Transport Canada 27 38 34 3890
2017 Technology and Information Management Services - National Capital Region 30 33 37 171

Question 62. Please indicate your reason for leaving.
Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Public Service 18 30 29 6 10 6 45785
2017 Transport Canada 19 30 31 5 9 7 1059
2017 Technology and Information Management Services - National Capital Region 12 24 52 5 4 4 52
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 18 82 173948
2017 Transport Canada 18 82 3886
2017 Technology and Information Management Services - National Capital Region 15 85 172

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Organization
(%)		 Total responses
2017 Public Service 51 30018
2017 Transport Canada 49 686
2017 Technology and Information Management Services - National Capital Region 54 26

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Organization
(%)		 Total responses
2017 Public Service 63 30018
2017 Transport Canada 58 686
2017 Technology and Information Management Services - National Capital Region 50 26

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Organization
(%)		 Total responses
2017 Public Service 8 30018
2017 Transport Canada 8 686

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2017 Public Service 5 30018
2017 Technology and Information Management Services - National Capital Region 0 26

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2017 Public Service 6 30018
2017 Transport Canada 4 686
2017 Technology and Information Management Services - National Capital Region 0 26

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2017 Public Service 9 30018
2017 Transport Canada 9 686

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 4 30018
2017 Transport Canada 3 686
2017 Technology and Information Management Services - National Capital Region 0 26

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Organization
(%)		 Total responses
2017 Public Service 41 30045
2017 Transport Canada 43 687
2017 Technology and Information Management Services - National Capital Region 23 26

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Organization
(%)		 Total responses
2017 Public Service 40 30045
2017 Transport Canada 39 687
2017 Technology and Information Management Services - National Capital Region 50 26

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Organization
(%)		 Total responses
2017 Public Service 45 30045
2017 Transport Canada 44 687
2017 Technology and Information Management Services - National Capital Region 38 26

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Organization
(%)		 Total responses
2017 Public Service 41 30045
2017 Transport Canada 39 687
2017 Technology and Information Management Services - National Capital Region 42 26

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Organization
(%)		 Total responses
2017 Public Service 30 30045
2017 Transport Canada 30 687
2017 Technology and Information Management Services - National Capital Region 34 26

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Organization
(%)		 Total responses
2017 Public Service 57 30045
2017 Transport Canada 57 687
2017 Technology and Information Management Services - National Capital Region 38 26

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Organization
(%)		 Total responses
2017 Public Service 36 30045
2017 Transport Canada 36 687
2017 Technology and Information Management Services - National Capital Region 31 26

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Organization
(%)		 Total responses
2017 Public Service 2 30045
2017 Transport Canada 1 687

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Organization
(%)		 Total responses
2017 Public Service 10 30045
2017 Transport Canada 9 687

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Organization
(%)		 Total responses
2017 Public Service 13 30045
2017 Transport Canada 12 687

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Organization
(%)		 Total responses
2017 Public Service 48 30045
2017 Transport Canada 45 687
2017 Technology and Information Management Services - National Capital Region 42 26

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Organization
(%)		 Total responses
2017 Public Service 29 30045
2017 Transport Canada 27 687

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 14 30045
2017 Transport Canada 12 687

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2017 Public Service 52 30031
2017 Transport Canada 54 688
2017 Technology and Information Management Services - National Capital Region 61 26

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization
(%)		 Total responses
2017 Public Service 29 30031
2017 Transport Canada 27 688
2017 Technology and Information Management Services - National Capital Region 26 26

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 30031
2017 Transport Canada 13 688

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Organization
(%)		 Total responses
2017 Public Service 22 30031
2017 Transport Canada 21 688
2017 Technology and Information Management Services - National Capital Region 42 26

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2017 Public Service 11 30031
2017 Transport Canada 7 688

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 8 30031
2017 Transport Canada 8 688

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2017 Public Service 14 30031
2017 Transport Canada 12 688

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 11 30031
2017 Transport Canada 13 688

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Organization
(%)		 Total responses
2017 Public Service 25 30031
2017 Transport Canada 25 688
2017 Technology and Information Management Services - National Capital Region 23 26

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Transport Canada 11 634

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2017 Public Service 17 27791
2017 Transport Canada 20 634
2017 Technology and Information Management Services - National Capital Region 24 25

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Transport Canada 10 634

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Organization
(%)		 Total responses
2017 Public Service 8 27791
2017 Transport Canada 8 634

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Transport Canada 11 634

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 11 27791
2017 Transport Canada 10 634

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Transport Canada 14 634
2017 Technology and Information Management Services - National Capital Region 0 25

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Transport Canada 10 634

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Transport Canada 8 634

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2017 Public Service 26 27791
2017 Transport Canada 24 634
2017 Technology and Information Management Services - National Capital Region 27 25

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Transport Canada 8 634

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2017 Public Service 45 27791
2017 Transport Canada 38 634
2017 Technology and Information Management Services - National Capital Region 31 25

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Organization
(%)		 Total responses
2017 Public Service 2 27791
2017 Transport Canada 1 634
2017 Technology and Information Management Services - National Capital Region 0 25

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2017 Public Service 53 27791
2017 Transport Canada 52 634
2017 Technology and Information Management Services - National Capital Region 32 25

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Organization
(%)		 Total responses
2017 Public Service 1 27791
2017 Transport Canada 2 634
2017 Technology and Information Management Services - National Capital Region 0 25

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 14 27791
2017 Transport Canada 13 634
2017 Technology and Information Management Services - National Capital Region 24 25

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 93 7 30021
2017 Transport Canada 90 10 686
2017 Technology and Information Management Services - National Capital Region 100 0 26

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Transport Canada 15 19 19 6 7 26 8 51 20 3889
2017 Technology and Information Management Services - National Capital Region 17 18 22 2 6 22 12 54 12 172

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Transport Canada 26 32 18 7 5 11 1 66 13 3883
2017 Technology and Information Management Services - National Capital Region 23 30 26 5 3 11 2 61 9 172
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 48 10 6 2 2 5 81 9 174249
2017 Transport Canada 26 50 10 5 2 2 6 82 7 3890
2017 Technology and Information Management Services - National Capital Region 31 49 8 5 4 1 3 82 10 172

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 24 21 9 7 20 8 49 22 173925
2017 Transport Canada 10 22 23 9 6 24 8 45 21 3882
2017 Technology and Information Management Services - National Capital Region 16 31 19 8 2 19 6 62 13 172

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 38 32 11 4 2 8 5 81 7 174213
2017 Transport Canada 40 32 10 3 2 7 6 83 5 3891
2017 Technology and Information Management Services - National Capital Region 35 37 12 3 1 9 3 82 5 172

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 31 14 6 4 11 5 72 11 173897
2017 Transport Canada 29 32 13 5 4 11 6 74 11 3884
2017 Technology and Information Management Services - National Capital Region 30 34 13 5 2 13 3 75 9 172
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 8 92 173800
2017 Transport Canada 7 93 3887
2017 Technology and Information Management Services - National Capital Region 7 93 172

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Organization
(%)		 Total responses
2017 Public Service 38 13842
2017 Transport Canada 34 284

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Organization
(%)		 Total responses
2017 Public Service 79 13842
2017 Transport Canada 85 284
2017 Technology and Information Management Services - National Capital Region 84 13

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13842
2017 Transport Canada 2 284
2017 Technology and Information Management Services - National Capital Region 0 13

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13842
2017 Transport Canada 0 284
2017 Technology and Information Management Services - National Capital Region 0 13

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13842
2017 Transport Canada 6 284
2017 Technology and Information Management Services - National Capital Region 0 13

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2017 Public Service 9 13842
2017 Transport Canada 7 284
2017 Technology and Information Management Services - National Capital Region 0 13

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13842
2017 Transport Canada 4 284

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Organization
(%)		 Total responses
2017 Public Service 24 13782
2017 Transport Canada 18 282

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Organization
(%)		 Total responses
2017 Public Service 19 13782
2017 Transport Canada 18 282

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Organization
(%)		 Total responses
2017 Public Service 14 13782
2017 Transport Canada 12 282

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13782
2017 Transport Canada 5 282
2017 Technology and Information Management Services - National Capital Region 0 13

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Organization
(%)		 Total responses
2017 Public Service 25 13782
2017 Transport Canada 24 282

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Organization
(%)		 Total responses
2017 Public Service 30 13782
2017 Transport Canada 30 282

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13782
2017 Transport Canada 2 282
2017 Technology and Information Management Services - National Capital Region 0 13

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization
(%)		 Total responses
2017 Public Service 2 13782
2017 Transport Canada 2 282
2017 Technology and Information Management Services - National Capital Region 0 13

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Organization
(%)		 Total responses
2017 Public Service 8 13782
2017 Transport Canada 8 282
2017 Technology and Information Management Services - National Capital Region 0 13

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13782
2017 Transport Canada 19 282
2017 Technology and Information Management Services - National Capital Region 0 13

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization
(%)		 Total responses
2017 Public Service 1 13782
2017 Technology and Information Management Services - National Capital Region 0 13

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13782
2017 Transport Canada 9 282

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Organization
(%)		 Total responses
2017 Public Service 0 13782

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 20 13782
2017 Transport Canada 24 282

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2017 Public Service 31 13844
2017 Transport Canada 29 283

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13844
2017 Transport Canada 15 283

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13844
2017 Transport Canada 8 283
2017 Technology and Information Management Services - National Capital Region 0 13

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Organization
(%)		 Total responses
2017 Public Service 19 13844
2017 Transport Canada 20 283

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13844
2017 Transport Canada 5 283
2017 Technology and Information Management Services - National Capital Region 0 13

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13844
2017 Transport Canada 9 283
2017 Technology and Information Management Services - National Capital Region 0 13

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 13844
2017 Transport Canada 8 283
2017 Technology and Information Management Services - National Capital Region 0 13

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Organization
(%)		 Total responses
2017 Public Service 8 13844
2017 Transport Canada 6 283
2017 Technology and Information Management Services - National Capital Region 0 13

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Organization
(%)		 Total responses
2017 Public Service 48 13844
2017 Transport Canada 49 283
2017 Technology and Information Management Services - National Capital Region 61 13

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 12884
2017 Transport Canada 7 259

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2017 Public Service 13 12884
2017 Transport Canada 12 259
2017 Technology and Information Management Services - National Capital Region 39 13

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Organization
(%)		 Total responses
2017 Public Service 5 12884
2017 Transport Canada 4 259

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Organization
(%)		 Total responses
2017 Public Service 3 12884
2017 Transport Canada 3 259
2017 Technology and Information Management Services - National Capital Region 0 13

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Organization
(%)		 Total responses
2017 Public Service 3 12884
2017 Transport Canada 3 259
2017 Technology and Information Management Services - National Capital Region 0 13

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 5 12884
2017 Transport Canada 5 259

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 12884
2017 Transport Canada 11 259
2017 Technology and Information Management Services - National Capital Region 0 13

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884
2017 Transport Canada 8 259

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884
2017 Transport Canada 6 259
2017 Technology and Information Management Services - National Capital Region 0 13

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2017 Public Service 24 12884
2017 Transport Canada 21 259

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884
2017 Transport Canada 4 259

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2017 Public Service 44 12884
2017 Transport Canada 43 259

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Organization
(%)		 Total responses
2017 Public Service 2 12884
2017 Technology and Information Management Services - National Capital Region 0 13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2017 Public Service 61 12884
2017 Transport Canada 60 259
2017 Technology and Information Management Services - National Capital Region 45 13

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Organization
(%)		 Total responses
2017 Public Service 1 12884
2017 Transport Canada 3 259

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 13 12884
2017 Transport Canada 11 259

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 93 7 13875
2017 Transport Canada 88 12 284
2017 Technology and Information Management Services - National Capital Region 84 16 13

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Transport Canada 16 17 21 3 3 32 8 56 9 3893
2017 Technology and Information Management Services - National Capital Region 20 19 24 0 1 23 13 62 1 172

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Transport Canada 28 31 19 3 3 14 2 71 7 3887
2017 Technology and Information Management Services - National Capital Region 29 27 23 2 1 15 3 68 4 172
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Transport Canada 28 27 20 12 12 0 2 56 24 3878
2017 Technology and Information Management Services - National Capital Region 35 27 16 6 12 2 2 64 20 171

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Transport Canada 17 28 26 17 11 0 1 46 28 3883
2017 Technology and Information Management Services - National Capital Region 20 27 27 18 6 1 1 48 25 172

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Transport Canada 23 31 23 13 8 1 2 55 22 3877
2017 Technology and Information Management Services - National Capital Region 25 25 28 10 9 1 2 52 19 171

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Transport Canada 20 24 21 18 15 1 2 44 33 3883
2017 Technology and Information Management Services - National Capital Region 17 23 19 22 16 2 1 41 40 171

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Transport Canada 43 27 12 5 4 1 8 77 9 3871
2017 Technology and Information Management Services - National Capital Region 51 23 12 3 3 2 5 80 7 171

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Transport Canada 31 31 20 11 6 0 1 63 17 3882
2017 Technology and Information Management Services - National Capital Region 30 38 16 8 7 1 1 68 15 172

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Transport Canada 27 34 21 10 5 1 1 63 16 3875
2017 Technology and Information Management Services - National Capital Region 29 30 17 13 7 2 1 61 21 172

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Transport Canada 21 32 24 14 7 1 1 54 21 3876
2017 Technology and Information Management Services - National Capital Region 15 34 22 16 13 1 1 49 29 171

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Transport Canada 25 33 21 12 8 1 1 59 20 3881
2017 Technology and Information Management Services - National Capital Region 20 32 24 10 12 1 1 53 23 172

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Transport Canada 25 33 22 11 6 1 2 60 18 3875
2017 Technology and Information Management Services - National Capital Region 27 35 19 12 4 1 2 64 16 171

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Transport Canada 54 25 12 5 3 0 2 80 8 3885
2017 Technology and Information Management Services - National Capital Region 54 21 13 5 3 1 3 79 8 171

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Transport Canada 70 13 7 4 3 1 3 86 7 3882
2017 Technology and Information Management Services - National Capital Region 72 11 6 3 4 1 3 86 7 171

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Transport Canada 56 27 9 4 2 0 2 84 6 3878
2017 Technology and Information Management Services - National Capital Region 58 26 5 6 4 1 1 85 10 171

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Transport Canada 60 20 9 5 4 0 2 82 9 3881
2017 Technology and Information Management Services - National Capital Region 62 19 8 5 5 1 2 82 10 172

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Transport Canada 53 12 5 2 1 0 26 89 4 3879
2017 Technology and Information Management Services - National Capital Region 60 15 2 3 1 1 19 93 4 171

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Transport Canada 63 20 7 2 1 1 6 89 4 3862
2017 Technology and Information Management Services - National Capital Region 72 9 4 1 1 1 11 93 3 170

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Transport Canada 69 16 6 3 2 1 4 89 5 3880
2017 Technology and Information Management Services - National Capital Region 66 18 7 1 2 1 4 89 3 170

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Transport Canada 52 29 12 3 2 0 2 83 5 3880
2017 Technology and Information Management Services - National Capital Region 57 28 7 4 3 1 1 86 7 171

Question 84. Overall, my level of work-related stress is
Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Transport Canada 12 33 38 12 5 0 0 45 17 3895
2017 Technology and Information Management Services - National Capital Region 12 28 41 14 3 1 1 41 18 172

Question 85. After my workday, I feel emotionally drained.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Transport Canada 7 18 40 23 11 0 0 35 25 3882
2017 Technology and Information Management Services - National Capital Region 8 20 41 18 12 1 0 31 28 171

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Transport Canada 16 34 22 11 7 9 0 55 21 3891
2017 Technology and Information Management Services - National Capital Region 11 35 24 11 5 12 1 53 19 172

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Transport Canada 17 39 19 14 8 3 0 58 22 3884
2017 Technology and Information Management Services - National Capital Region 13 36 24 16 8 3 1 51 24 172
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 17 83 173939
2017 Transport Canada 14 86 3884
2017 Technology and Information Management Services - National Capital Region 14 86 171

Question 89. Were any measures taken to accommodate your needs?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 78 22 29537
2017 Transport Canada 76 24 558
2017 Technology and Information Management Services - National Capital Region 75 25 24

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Transport Canada 50 34 6 8 2 1 0 84 10 426
2017 Technology and Information Management Services - National Capital Region 39 44 6 6 0 6 0 88 6 18
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Transport Canada 36 26 17 8 6 5 1 38 62 3895
2017 Technology and Information Management Services - National Capital Region 53 17 12 5 5 6 2 58 42 172

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 22 111807
2017 Transport Canada 13 2234
2017 Technology and Information Management Services - National Capital Region 12 65

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 34 111807
2017 Transport Canada 23 2234
2017 Technology and Information Management Services - National Capital Region 17 65

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 18 111807
2017 Transport Canada 10 2234
2017 Technology and Information Management Services - National Capital Region 18 65

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Organization
(%)		 Total responses
2017 Public Service 47 111807
2017 Transport Canada 58 2234
2017 Technology and Information Management Services - National Capital Region 40 65

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Organization
(%)		 Total responses
2017 Public Service 6 111807
2017 Transport Canada 5 2234
2017 Technology and Information Management Services - National Capital Region 6 65

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Organization
(%)		 Total responses
2017 Public Service 40 111807
2017 Transport Canada 32 2234
2017 Technology and Information Management Services - National Capital Region 45 65

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Organization 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Public Service 7 48 18 10 4 14 109569
2017 Transport Canada 16 52 16 6 2 7 2179
2017 Technology and Information Management Services - National Capital Region 17 44 25 2 0 12 63

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Transport Canada 8 19 19 16 21 3 13 33 45 2250
2017 Technology and Information Management Services - National Capital Region 9 23 14 12 27 0 15 38 46 66

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Transport Canada 4 11 16 16 34 4 16 18 61 2253
2017 Technology and Information Management Services - National Capital Region 6 9 18 14 26 2 26 21 54 66
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