2017 Public Service Employee Survey Results for Privy Council Office by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 41 5 7 2 0 0 86 9 118
2017 Does not provide services to public 37 47 4 10 3 0 0 84 13 590
2014 Provides services to public 44 40 4 10 2 0 0 84 12 108
2014 Does not provide services to public 34 46 6 11 2 0 0 81 13 523
2011 Provides services to public 55 35 6 3 1 0 0 90 4 118
2011 Does not provide services to public 46 43 4 6 1 0 0 88 8 572
2008 Provides services to public 48 40 1 10 1 0 0 88 11 73
2008 Does not provide services to public 46 41 4 7 3 0 0 86 10 406

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 71 21 3 4 2 0 0 92 5 118
2017 Does not provide services to public 70 21 4 3 1 1 1 92 4 587
2014 Provides services to public 67 24 6 3 0 0 0 91 3 108
2014 Does not provide services to public 70 22 3 3 1 1 0 93 4 523
2011 Provides services to public 69 22 3 4 2 0 0 91 6 118
2011 Does not provide services to public 75 17 4 2 1 1 0 93 3 570
2008 Provides services to public 66 27 3 1 1 1 0 94 3 73
2008 Does not provide services to public 71 19 5 2 1 0 0 91 3 406

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 72 14 6 5 2 0 0 86 7 117
2017 Does not provide services to public 67 18 6 7 2 0 0 85 9 589
2014 Provides services to public 67 21 6 4 2 0 0 88 6 108
2014 Does not provide services to public 61 24 4 7 4 0 0 85 11 523
2011 Provides services to public 58 28 4 8 2 0 0 87 10 118
2011 Does not provide services to public 65 21 3 8 3 0 0 86 11 572
2008 Provides services to public 49 25 11 14 1 0 0 74 15 73
2008 Does not provide services to public 64 18 4 10 3 0 0 82 13 405

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 34 4 6 2 0 2 87 9 118
2017 Does not provide services to public 35 40 6 11 8 0 0 75 19 589
2014 Provides services to public 61 27 2 3 7 1 0 89 9 107
2014 Does not provide services to public 54 32 6 6 2 0 0 86 8 522
2011 Provides services to public 55 28 7 11 0 0 0 82 11 117
2011 Does not provide services to public 57 29 5 7 3 0 0 85 10 570

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 31 13 12 5 0 2 71 17 118
2017 Does not provide services to public 32 37 14 11 4 1 1 70 15 590
2014 Provides services to public 39 38 7 9 7 0 0 77 16 108
2014 Does not provide services to public 32 42 12 9 3 0 1 75 13 523
2011 Provides services to public 35 42 13 6 3 0 1 78 9 117
2011 Does not provide services to public 30 42 13 10 3 1 2 74 13 571
2008 Provides services to public 41 36 15 5 3 0 0 77 8 73
2008 Does not provide services to public 35 38 12 9 5 0 2 74 14 405

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 36 11 7 2 0 0 81 8 118
2017 Does not provide services to public 51 36 6 5 1 0 0 88 6 590
2014 Provides services to public 47 30 12 8 2 1 0 78 10 108
2014 Does not provide services to public 47 35 9 5 4 0 0 82 9 522
2011 Provides services to public 49 29 10 8 3 1 0 79 11 118
2011 Does not provide services to public 53 30 8 5 4 0 0 83 9 572
2008 Provides services to public 42 42 8 7 0 0 0 85 7 73
2008 Does not provide services to public 47 36 8 6 3 0 0 83 9 407

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 36 4 8 2 0 0 87 9 118
2017 Does not provide services to public 56 34 5 3 1 0 0 90 4 589
2014 Provides services to public 58 25 9 6 2 0 0 83 8 108
2014 Does not provide services to public 55 32 7 4 3 0 0 86 7 523
2011 Provides services to public 51 28 8 6 6 0 0 79 13 117
2011 Does not provide services to public 53 33 7 4 3 0 0 86 7 573
2008 Provides services to public 49 36 8 4 3 0 0 85 7 73
2008 Does not provide services to public 48 40 5 4 2 0 0 89 6 405

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 34 10 3 2 0 0 85 5 118
2017 Does not provide services to public 52 32 8 6 2 0 0 84 8 589
2014 Provides services to public 51 39 4 4 2 0 0 90 6 108
2014 Does not provide services to public 50 37 7 5 1 0 1 88 5 522

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 24 9 7 3 0 0 81 10 118
2017 Does not provide services to public 35 35 9 14 6 0 1 71 19 590
2014 Provides services to public 43 36 10 5 3 2 0 81 8 108
2014 Does not provide services to public 35 34 14 11 5 0 1 70 17 523
2011 Provides services to public 37 32 14 10 5 1 2 71 15 118
2011 Does not provide services to public 40 34 10 10 5 1 1 74 15 572

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 15 5 7 6 2 13 79 15 118
2017 Does not provide services to public 31 20 8 11 11 3 17 63 27 590
2014 Provides services to public 46 24 6 4 5 4 11 82 11 107
2014 Does not provide services to public 28 19 9 13 14 1 15 56 33 523
2011 Provides services to public 48 21 9 9 2 2 10 78 12 116
2011 Does not provide services to public 32 20 7 11 17 1 14 60 32 571
2008 Provides services to public 41 28 7 3 8 1 11 79 13 71
2008 Does not provide services to public 30 17 5 11 23 1 14 54 40 406

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 42 7 4 2 0 0 87 6 118
2017 Does not provide services to public 47 39 8 4 2 0 0 86 6 590
2014 Provides services to public 47 33 10 6 3 1 0 81 8 108
2014 Does not provide services to public 42 40 7 7 3 0 0 82 11 523
2011 Provides services to public 46 36 8 5 4 1 0 83 9 116
2011 Does not provide services to public 44 37 10 5 3 0 0 82 8 569
2008 Provides services to public 42 41 10 3 4 0 0 84 7 73
2008 Does not provide services to public 41 40 9 6 4 0 0 81 11 407

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 29 12 7 4 0 1 76 11 118
2017 Does not provide services to public 37 37 12 8 5 0 1 75 13 590
2014 Provides services to public 36 34 16 5 8 1 0 71 13 108
2014 Does not provide services to public 33 37 13 10 6 0 0 71 16 523
2011 Provides services to public 24 41 12 18 3 0 1 66 22 118
2011 Does not provide services to public 31 40 13 9 6 0 0 71 15 573

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 31 9 7 3 0 0 81 10 118
2017 Does not provide services to public 28 46 11 9 4 0 0 75 14 590

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 26 7 0 1 1 0 93 1 118
2017 Does not provide services to public 51 38 6 4 2 0 0 89 5 589
2014 Provides services to public 56 30 6 3 4 1 0 87 6 108
2014 Does not provide services to public 54 32 9 3 1 0 0 87 5 522
2011 Provides services to public 45 41 8 2 4 0 0 86 6 118
2011 Does not provide services to public 52 31 10 4 2 0 0 84 6 572
2008 Provides services to public 63 23 7 3 4 0 0 86 7 73
2008 Does not provide services to public 51 36 6 5 1 0 0 88 6 406

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 27 7 7 4 0 0 83 11 118
2017 Does not provide services to public 41 38 10 6 5 0 0 79 11 586

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 27 3 2 1 0 0 94 3 118
2017 Does not provide services to public 58 33 6 1 1 0 0 91 2 587
2014 Provides services to public 70 20 7 2 1 0 0 90 3 108
2014 Does not provide services to public 69 23 6 1 1 0 0 92 2 523
2011 Provides services to public 68 21 7 4 1 0 0 89 4 118
2011 Does not provide services to public 64 26 7 2 1 0 0 90 2 573

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 38 6 5 5 0 1 85 10 118
2017 Does not provide services to public 40 36 10 11 3 0 1 76 14 587
2014 Provides services to public 38 45 10 3 4 1 0 83 7 108
2014 Does not provide services to public 35 41 12 8 4 0 0 76 12 523
2011 Provides services to public 33 40 13 8 5 0 1 73 13 118
2011 Does not provide services to public 39 37 11 8 4 0 1 77 11 571

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 26 9 5 5 0 0 81 9 118
2017 Does not provide services to public 45 32 13 6 3 0 0 78 9 587
2014 Provides services to public 44 34 14 5 3 0 0 79 7 108
2014 Does not provide services to public 35 42 10 7 5 0 0 78 12 522

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 32 7 2 2 0 0 89 4 118
2017 Does not provide services to public 43 35 12 6 2 0 1 80 8 588
2014 Provides services to public 44 42 10 3 2 0 0 85 5 108
2014 Does not provide services to public 41 41 10 5 3 0 1 82 7 523
2011 Provides services to public 44 35 14 3 3 0 1 80 6 117
2011 Does not provide services to public 48 38 7 5 2 0 1 86 6 571

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 34 6 2 3 0 0 88 6 117
2017 Does not provide services to public 52 35 7 5 2 0 0 87 6 586
2014 Provides services to public 52 31 9 3 3 2 0 84 7 107
2014 Does not provide services to public 50 36 6 4 4 0 0 86 8 523
2011 Provides services to public 47 38 8 3 4 1 0 85 7 118
2011 Does not provide services to public 52 35 6 4 2 0 1 87 6 571
2008 Provides services to public 45 45 5 3 1 0 0 90 4 73
2008 Does not provide services to public 47 41 6 4 2 0 0 88 6 407

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 31 17 7 6 0 2 69 13 118
2017 Does not provide services to public 26 35 20 11 7 1 1 62 18 589
2014 Provides services to public 38 35 14 7 3 1 2 76 11 108
2014 Does not provide services to public 25 36 19 11 7 0 1 62 19 523
2011 Provides services to public 38 32 18 7 2 0 3 73 9 117
2011 Does not provide services to public 31 33 19 10 7 0 1 64 17 571
2008 Provides services to public 32 26 26 7 6 0 3 60 13 72
2008 Does not provide services to public 20 32 20 16 12 0 1 52 28 407

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 9 36 21 13 0 7 37 25 118
2017 Does not provide services to public 10 26 32 19 8 2 3 28 38 589
2014 Provides services to public 8 25 30 22 9 3 3 33 35 108
2014 Does not provide services to public 5 24 40 18 9 1 3 28 30 522
2011 Provides services to public 11 26 33 20 6 2 3 27 38 116
2011 Does not provide services to public 10 23 35 19 10 1 3 30 34 572
2008 Provides services to public 14 34 25 22 5 0 0 27 48 73
2008 Does not provide services to public 12 24 36 18 6 0 3 26 37 407

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 5 21 25 30 3 9 63 13 118
2017 Does not provide services to public 6 11 26 28 20 4 6 53 19 588
2014 Provides services to public 3 15 30 28 18 4 3 49 19 107
2014 Does not provide services to public 5 12 24 33 20 2 4 56 18 521
2011 Provides services to public 5 16 28 32 14 3 3 49 22 117
2011 Does not provide services to public 4 11 24 32 24 2 5 59 15 572
2008 Provides services to public 7 21 39 14 18 0 1 32 28 72
2008 Does not provide services to public 5 14 28 31 16 1 4 49 21 406

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 11 23 24 17 4 10 48 25 116
2017 Does not provide services to public 9 14 29 24 16 1 6 44 25 586
2014 Provides services to public 9 21 30 16 20 2 2 38 31 108
2014 Does not provide services to public 10 15 31 26 13 2 3 42 26 521
2011 Provides services to public 7 18 33 23 15 1 3 40 26 115
2011 Does not provide services to public 9 15 28 25 18 2 3 45 26 572
2008 Provides services to public 14 25 25 18 14 1 4 33 41 73
2008 Does not provide services to public 10 19 32 23 12 1 3 36 30 407

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 16 30 21 15 1 6 38 29 116
2017 Does not provide services to public 8 21 35 21 10 1 4 33 31 582
2014 Provides services to public 4 21 37 19 16 1 2 36 26 108
2014 Does not provide services to public 7 18 41 23 9 1 2 33 25 520
2011 Provides services to public 8 20 36 19 15 0 1 35 29 116
2011 Does not provide services to public 7 20 36 21 11 1 3 34 28 570
2008 Provides services to public 15 21 34 19 8 0 3 28 37 73
2008 Does not provide services to public 10 22 38 19 8 1 2 28 33 405

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 11 28 20 19 1 10 43 25 118
2017 Does not provide services to public 10 21 29 18 14 2 5 35 33 590
2014 Provides services to public 8 31 25 16 15 2 3 32 42 108
2014 Does not provide services to public 14 20 28 19 13 2 5 34 37 520
2011 Provides services to public 12 24 30 19 12 2 2 32 37 116
2011 Does not provide services to public 10 18 27 23 15 2 4 41 30 568
2008 Provides services to public 16 25 21 19 18 0 1 38 42 73
2008 Does not provide services to public 10 15 32 24 13 0 6 39 26 407

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 12 20 15 26 8 8 48 28 118
2017 Does not provide services to public 9 19 26 23 13 5 5 40 31 589
2014 Provides services to public 5 20 25 19 23 4 3 46 27 108
2014 Does not provide services to public 5 12 28 31 17 2 5 51 19 521
2011 Provides services to public 16 18 25 23 13 1 4 38 36 115
2011 Does not provide services to public 5 15 24 29 18 3 6 51 22 568
2008 Provides services to public 19 21 27 16 10 3 4 28 43 73
2008 Does not provide services to public 13 17 31 21 12 2 4 35 32 404

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 12 21 21 24 6 8 53 22 118
2017 Does not provide services to public 8 15 30 25 14 3 6 42 25 586
2014 Provides services to public 5 21 31 20 16 5 3 38 28 108
2014 Does not provide services to public 5 15 34 24 15 2 4 41 22 522
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 79 12 4 5 0 0 1 91 5 118
2017 Does not provide services to public 74 16 4 3 2 0 1 92 5 588
2014 Provides services to public 72 19 5 3 0 0 1 92 3 107
2014 Does not provide services to public 76 16 3 3 2 0 1 92 5 522
2011 Provides services to public 63 22 9 4 1 1 1 86 5 118
2011 Does not provide services to public 71 17 5 4 1 0 1 89 5 571
2008 Provides services to public 57 26 6 8 1 0 1 85 10 72
2008 Does not provide services to public 66 19 6 5 3 0 2 86 8 406

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 23 6 7 5 6 9 79 13 118
2017 Does not provide services to public 33 29 12 7 4 8 7 73 13 587
2014 Provides services to public 31 34 14 7 6 8 0 71 14 108
2014 Does not provide services to public 36 27 15 6 5 6 6 71 13 522

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 21 6 7 3 1 1 84 10 118
2017 Does not provide services to public 54 28 6 6 5 1 0 83 11 588
2014 Provides services to public 48 31 9 6 6 0 0 79 12 108
2014 Does not provide services to public 48 29 8 7 6 1 0 78 13 523

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 28 12 5 2 4 1 81 7 118
2017 Does not provide services to public 46 34 8 6 4 2 1 82 10 588
2014 Provides services to public 37 40 11 8 2 3 0 79 10 108
2014 Does not provide services to public 46 36 7 6 2 1 1 84 9 523
2011 Provides services to public 34 43 11 4 7 2 0 78 11 118
2011 Does not provide services to public 50 30 7 7 4 2 0 82 11 573
2008 Provides services to public 34 38 14 10 4 0 0 73 14 73
2008 Does not provide services to public 44 33 8 7 5 1 1 80 12 406

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 21 14 7 4 11 2 71 12 118
2017 Does not provide services to public 34 28 11 6 5 15 2 74 13 589
2014 Provides services to public 32 28 18 6 6 9 0 66 14 108
2014 Does not provide services to public 38 29 12 6 5 8 1 74 13 523
2011 Provides services to public 32 29 14 11 10 4 0 63 22 118
2011 Does not provide services to public 44 25 8 8 6 8 1 75 16 572
2008 Provides services to public 42 21 10 14 10 4 0 66 24 73
2008 Does not provide services to public 36 28 13 8 7 6 2 70 16 404

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 27 11 10 2 23 4 68 17 118
2017 Does not provide services to public 13 26 12 12 7 25 5 56 27 590
2014 Provides services to public 21 28 16 10 7 16 2 60 20 108
2014 Does not provide services to public 18 24 17 12 7 16 6 54 25 522

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 21 7 5 1 0 1 88 6 118
2017 Does not provide services to public 59 31 4 5 1 0 0 90 6 587
2014 Provides services to public 43 42 7 5 4 0 0 85 8 108
2014 Does not provide services to public 56 33 5 5 2 0 0 88 7 522
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 23 8 5 2 1 0 85 6 118
2017 Does not provide services to public 46 32 8 7 4 1 1 79 12 589
2014 Provides services to public 45 42 8 3 2 1 0 88 4 108
2014 Does not provide services to public 42 35 9 9 4 1 0 78 13 523
2011 Provides services to public 41 32 13 10 4 0 0 73 14 118
2011 Does not provide services to public 41 34 10 9 5 0 0 76 14 571
2008 Provides services to public 38 36 10 7 8 0 1 75 15 73
2008 Does not provide services to public 32 37 11 12 8 0 1 69 20 407

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 25 7 2 3 1 1 87 6 118
2017 Does not provide services to public 57 24 9 5 3 1 1 83 9 590
2014 Provides services to public 53 26 7 5 4 4 1 83 9 108
2014 Does not provide services to public 53 26 10 4 3 3 1 82 7 523
2011 Provides services to public 41 33 10 11 3 2 0 76 14 118
2011 Does not provide services to public 51 25 10 5 5 2 1 79 11 571
2008 Provides services to public 48 30 5 7 5 4 0 81 13 73
2008 Does not provide services to public 45 29 9 8 5 3 1 76 14 407

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 32 6 6 1 0 0 88 6 117
2017 Does not provide services to public 51 27 9 9 4 0 0 79 13 589
2014 Provides services to public 52 31 8 5 4 0 1 84 8 108
2014 Does not provide services to public 44 33 8 10 4 0 0 78 14 523
2011 Provides services to public 38 34 11 14 3 0 0 72 17 117
2011 Does not provide services to public 47 28 11 8 6 1 0 75 14 572
2008 Provides services to public 51 26 8 4 10 1 0 78 14 73
2008 Does not provide services to public 43 29 9 11 7 1 0 72 19 406

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 85 11 2 1 1 0 0 97 2 118
2017 Does not provide services to public 84 11 2 1 1 0 1 96 2 587
2014 Provides services to public 81 16 3 0 1 0 0 97 1 108
2014 Does not provide services to public 83 11 2 2 2 0 0 94 4 521
2011 Provides services to public 71 19 5 3 1 0 1 91 4 118
2011 Does not provide services to public 81 13 2 2 1 0 1 95 3 572
2008 Provides services to public 79 14 3 3 1 0 0 93 4 73
2008 Does not provide services to public 82 10 3 1 2 0 0 93 4 405

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 16 5 5 4 3 6 85 10 118
2017 Does not provide services to public 42 22 11 5 5 5 11 76 11 588
2014 Provides services to public 51 25 7 5 4 1 6 83 10 108
2014 Does not provide services to public 37 18 13 7 7 5 13 68 17 523
2011 Provides services to public 35 32 10 6 10 1 7 72 17 116
2011 Does not provide services to public 33 22 12 8 11 4 10 64 22 572

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 72 19 3 3 2 2 0 92 5 118
2017 Does not provide services to public 61 23 6 6 3 1 1 85 9 588

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 21 8 2 2 0 0 88 4 118
2017 Does not provide services to public 61 23 6 4 3 2 1 87 7 589

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 20 7 5 3 0 0 85 8 118
2017 Does not provide services to public 58 24 8 6 4 0 0 82 10 587
2014 Provides services to public 61 26 7 3 4 0 0 87 6 107
2014 Does not provide services to public 51 29 8 7 4 1 0 81 11 522
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 22 8 4 0 3 7 87 4 27
2017 Does not provide services to public 38 34 10 3 3 4 8 82 7 154
2014 Provides services to public 54 23 9 0 0 6 6 89 0 18
2014 Does not provide services to public 41 34 6 8 2 3 6 83 11 140

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 28 7 5 1 7 0 86 6 117
2017 Does not provide services to public 43 35 7 4 3 8 0 84 8 589
2014 Provides services to public 38 36 8 2 8 8 1 81 10 108
2014 Does not provide services to public 42 35 10 6 2 6 0 81 8 522
2011 Provides services to public 26 33 19 8 8 5 1 62 18 118
2011 Does not provide services to public 39 29 13 6 5 7 0 73 12 570

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 34 9 5 1 3 0 84 6 116
2017 Does not provide services to public 44 34 10 6 4 3 0 80 10 590
2014 Provides services to public 36 37 12 5 7 3 0 76 12 108
2014 Does not provide services to public 45 33 12 5 3 2 0 79 8 522
2011 Provides services to public 23 36 17 8 11 3 1 62 20 117
2011 Does not provide services to public 38 32 15 5 6 3 0 73 12 571
2008 Provides services to public 26 36 18 12 7 1 0 63 19 73
2008 Does not provide services to public 38 35 12 7 7 1 0 74 14 405

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 39 11 5 0 3 1 84 5 117
2017 Does not provide services to public 32 38 13 8 4 4 1 74 13 588
2014 Provides services to public 29 36 13 7 4 11 0 73 12 108
2014 Does not provide services to public 35 37 14 9 3 2 0 74 12 522
2011 Provides services to public 22 33 25 8 8 3 1 58 17 118
2011 Does not provide services to public 26 42 15 7 4 6 0 73 12 572
2008 Provides services to public 18 32 24 14 7 6 0 53 22 72
2008 Does not provide services to public 27 39 14 10 5 4 0 69 16 407

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 37 6 6 2 6 0 86 8 118
2017 Does not provide services to public 31 31 12 12 9 5 0 66 21 590
2014 Provides services to public 34 29 18 7 7 5 1 67 14 108
2014 Does not provide services to public 29 31 17 11 8 4 0 62 20 523
2011 Provides services to public 20 36 19 15 6 4 0 58 22 118
2011 Does not provide services to public 26 35 12 11 9 8 0 66 21 571
2008 Provides services to public 19 28 21 8 15 8 0 52 26 72
2008 Does not provide services to public 23 31 15 15 8 7 0 58 25 407

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 34 12 7 1 2 0 81 8 117
2017 Does not provide services to public 25 38 12 14 7 3 0 66 21 589
2014 Provides services to public 32 33 19 8 5 3 0 68 13 108
2014 Does not provide services to public 23 41 14 14 5 2 0 66 20 521
2011 Provides services to public 19 37 16 16 8 3 2 58 26 117
2011 Does not provide services to public 24 39 14 15 7 1 0 64 22 571
2008 Provides services to public 18 49 13 1 17 3 0 69 19 72
2008 Does not provide services to public 22 42 13 13 9 1 0 65 22 406
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 37 9 2 0 3 0 89 2 118
2017 Does not provide services to public 35 43 12 7 2 2 0 79 9 589
2014 Provides services to public 43 37 11 4 3 3 0 82 7 108
2014 Does not provide services to public 37 41 13 5 1 2 0 80 7 522
2011 Provides services to public 33 34 18 7 4 1 2 70 12 118
2011 Does not provide services to public 39 40 12 6 2 1 0 80 9 571

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 28 11 0 0 3 1 89 0 118
2017 Does not provide services to public 53 34 7 1 1 3 1 90 2 589
2014 Provides services to public 46 35 10 0 0 6 2 89 0 108
2014 Does not provide services to public 52 32 7 4 1 4 1 88 5 523
2011 Provides services to public 39 36 19 4 1 2 0 76 5 117
2011 Does not provide services to public 51 31 10 2 1 5 1 86 3 573

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 27 11 5 3 5 1 81 8 118
2017 Does not provide services to public 40 33 11 7 3 5 1 78 11 589
2014 Provides services to public 41 29 10 7 7 3 3 75 14 108
2014 Does not provide services to public 44 36 7 7 3 2 2 83 11 523
2011 Provides services to public 36 32 12 9 4 5 3 73 14 117
2011 Does not provide services to public 40 30 9 8 6 6 1 75 15 572
2008 Provides services to public 23 40 14 10 11 3 0 65 21 73
2008 Does not provide services to public 31 33 13 11 6 5 1 69 18 407

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 28 19 9 2 11 0 66 13 116
2017 Does not provide services to public 25 32 19 10 5 6 2 62 16 589
2014 Provides services to public 31 29 18 6 7 8 2 66 14 107
2014 Does not provide services to public 27 33 20 8 5 6 1 64 14 523
2011 Provides services to public 25 25 28 7 6 7 2 55 14 118
2011 Does not provide services to public 28 31 17 11 5 6 1 65 16 571

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 21 15 6 4 15 3 69 12 118
2017 Does not provide services to public 17 19 19 11 11 17 7 46 29 589
2014 Provides services to public 21 21 18 13 8 9 10 52 26 108
2014 Does not provide services to public 14 19 19 15 12 15 6 42 34 523
2011 Provides services to public 20 19 20 11 19 8 4 44 34 117
2011 Does not provide services to public 16 20 18 12 13 15 6 46 31 573

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 71 18 4 3 1 2 1 92 4 117
2017 Does not provide services to public 67 16 6 5 2 2 3 87 7 588
2014 Provides services to public 63 25 5 2 2 1 3 91 4 108
2014 Does not provide services to public 61 25 5 4 3 0 2 87 7 523

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 71 19 3 0 1 6 1 96 1 118
2017 Does not provide services to public 67 17 6 1 0 5 4 92 2 587
2014 Provides services to public 73 17 6 0 1 1 2 93 1 108
2014 Does not provide services to public 66 20 6 1 1 4 3 92 2 523
2011 Provides services to public 62 25 8 1 1 2 0 90 2 115
2011 Does not provide services to public 69 19 4 1 0 3 3 94 1 573
2008 Provides services to public 67 25 5 1 0 1 0 93 1 73
2008 Does not provide services to public 71 16 6 2 0 2 3 91 2 406

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 28 12 9 5 8 0 72 15 118
2017 Does not provide services to public 29 34 11 10 7 7 1 69 19 590
2014 Provides services to public 34 34 17 2 7 6 0 72 10 108
2014 Does not provide services to public 31 36 9 12 8 3 1 70 20 520
2011 Provides services to public 28 35 15 6 13 2 1 65 20 116
2011 Does not provide services to public 27 36 15 12 7 3 0 65 19 573
2008 Provides services to public 27 45 12 10 4 1 0 74 14 73
2008 Does not provide services to public 31 35 15 12 6 1 1 66 19 406

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 21 12 14 8 8 5 60 26 117
2017 Does not provide services to public 24 26 14 16 12 4 4 54 31 589
2014 Provides services to public 21 21 18 12 19 4 4 46 34 108
2014 Does not provide services to public 17 21 14 19 20 4 5 42 43 523
2011 Provides services to public 15 24 15 16 28 2 0 39 46 117
2011 Does not provide services to public 15 28 15 16 20 3 2 45 39 572
2008 Provides services to public 18 30 15 16 18 0 3 49 35 73
2008 Does not provide services to public 15 29 18 18 16 2 3 46 36 404

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 36 13 7 3 3 0 77 10 117
2017 Does not provide services to public 34 38 14 6 3 4 1 76 9 589

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 23 7 3 4 4 1 84 8 117
2017 Does not provide services to public 40 35 13 3 3 7 0 80 6 590
2014 Provides services to public 48 36 9 1 2 4 1 88 3 108
2014 Does not provide services to public 42 32 14 4 1 6 1 79 6 523

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 25 4 2 1 3 0 92 3 118
2017 Does not provide services to public 42 41 9 3 1 3 0 86 5 590
2014 Provides services to public 52 34 8 2 2 2 0 87 4 108
2014 Does not provide services to public 47 34 11 4 2 3 0 83 5 523
2011 Provides services to public 42 28 20 5 2 2 1 73 7 117
2011 Does not provide services to public 42 32 13 7 3 3 0 77 10 571

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 29 4 3 2 0 0 91 5 118
2017 Does not provide services to public 58 32 4 4 1 1 0 91 5 587
2014 Provides services to public 61 27 8 1 3 1 0 88 4 108
2014 Does not provide services to public 60 29 6 4 1 1 0 89 5 523
2011 Provides services to public 46 34 14 5 2 0 0 79 7 117
2011 Does not provide services to public 54 33 8 2 3 1 0 87 5 571
2008 Provides services to public 37 38 11 8 5 0 0 75 14 73
2008 Does not provide services to public 44 39 9 4 3 0 0 83 8 406

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 21 9 6 2 2 0 83 7 117
2017 Does not provide services to public 47 30 14 6 2 0 0 77 8 589
2014 Provides services to public 48 37 7 3 5 0 0 85 8 108
2014 Does not provide services to public 45 33 13 6 2 1 0 79 8 523
2011 Provides services to public 40 32 15 7 4 2 0 73 12 117
2011 Does not provide services to public 44 31 15 5 4 0 0 76 9 571

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 25 10 4 2 0 0 84 6 116
2017 Does not provide services to public 50 32 11 5 2 0 0 82 7 587
2014 Provides services to public 47 35 8 4 6 0 0 82 10 107
2014 Does not provide services to public 50 31 12 5 2 0 0 81 7 523
2011 Provides services to public 42 33 13 6 4 2 0 77 10 118
2011 Does not provide services to public 47 31 12 6 4 0 0 78 9 568
2008 Provides services to public 44 34 19 1 1 0 0 78 3 73
2008 Does not provide services to public 41 37 13 6 3 0 0 79 9 406

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 22 8 9 6 2 1 77 15 117
2017 Does not provide services to public 40 22 16 10 5 4 2 66 16 589
2014 Provides services to public 50 22 16 5 6 1 0 73 11 108
2014 Does not provide services to public 40 22 18 11 5 4 1 65 17 522
2011 Provides services to public 36 22 16 14 7 5 0 61 22 117
2011 Does not provide services to public 41 23 16 9 7 3 1 67 17 568
2008 Provides services to public 35 25 17 4 10 7 3 66 15 72
2008 Does not provide services to public 29 28 16 14 6 5 1 62 21 406
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 34 30 36 118
2017 Does not provide services to public 46 26 29 590
2014 Provides services to public 29 37 33 108
2014 Does not provide services to public 46 24 30 523
2011 Provides services to public 32 40 28 118
2011 Does not provide services to public 41 27 33 572

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 9 37 31 0 18 5 40
2017 Does not provide services to public 8 16 53 4 12 6 273
2014 Provides services to public 37 19 26 6 9999 11 33
2014 Does not provide services to public 7 17 62 6 9999 8 239
2011 Provides services to public 20 16 51 11 9999 2 39
2011 Does not provide services to public 6 15 66 3 9999 11 234
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 12 88 118
2017 Does not provide services to public 14 86 589
2014 Provides services to public 14 86 108
2014 Does not provide services to public 13 87 519

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 15
2017 Does not provide services to public 33 83
2014 Provides services to public 31 16
2014 Does not provide services to public 44 66

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 72 15
2017 Does not provide services to public 66 83
2014 Provides services to public 82 16
2014 Does not provide services to public 55 66

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 15
2014 Provides services to public 0 16
2014 Does not provide services to public 0 66

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 9 83
2014 Does not provide services to public 7 66

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 15

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 15
2017 Does not provide services to public 46 84
2014 Provides services to public 41 16
2014 Does not provide services to public 41 67

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 47 15
2017 Does not provide services to public 40 84
2014 Provides services to public 37 16
2014 Does not provide services to public 44 67

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 33 84
2014 Provides services to public 38 16
2014 Does not provide services to public 47 67

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 15
2017 Does not provide services to public 43 84
2014 Provides services to public 33 16
2014 Does not provide services to public 40 67

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 22 84
2014 Does not provide services to public 34 67

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 55 15
2017 Does not provide services to public 40 84
2014 Provides services to public 64 16
2014 Does not provide services to public 56 67

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 15
2017 Does not provide services to public 25 84
2014 Provides services to public 34 16
2014 Does not provide services to public 33 67

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 15
2014 Provides services to public 0 16

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 84

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 84
2014 Provides services to public 0 16
2014 Does not provide services to public 9 67

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 15
2017 Does not provide services to public 35 84
2014 Provides services to public 59 16
2014 Does not provide services to public 37 67

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 15
2017 Does not provide services to public 24 84
2014 Provides services to public 41 16
2014 Does not provide services to public 23 67

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 13 84
2014 Does not provide services to public 9 67

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 15
2017 Does not provide services to public 56 84
2014 Provides services to public 55 16
2014 Does not provide services to public 58 66

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 26 84
2014 Provides services to public 30 16
2014 Does not provide services to public 28 66

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 15
2017 Does not provide services to public 7 84
2014 Does not provide services to public 12 66

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 37 15
2017 Does not provide services to public 15 84
2014 Does not provide services to public 18 66

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 84
2014 Does not provide services to public 9 66

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 84
2014 Does not provide services to public 8 66

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 84
2014 Does not provide services to public 12 66

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 15
2017 Does not provide services to public 26 84
2014 Provides services to public 31 16
2014 Does not provide services to public 21 66

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 9 83
2014 Does not provide services to public 16 63

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 15 83

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 83
2014 Does not provide services to public 9 63

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 13 83
2014 Provides services to public 0 15
2014 Does not provide services to public 14 63

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 20 83
2014 Does not provide services to public 7 63

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 25 83
2014 Does not provide services to public 15 63

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 83
2014 Does not provide services to public 11 63

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 14
2017 Does not provide services to public 10 83
2014 Does not provide services to public 9 63

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 21 83
2014 Does not provide services to public 25 63

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 14
2017 Does not provide services to public 13 83
2014 Does not provide services to public 10 63

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 14
2017 Does not provide services to public 39 83
2014 Provides services to public 35 15
2014 Does not provide services to public 46 63

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 14
2017 Does not provide services to public 45 83
2014 Provides services to public 42 15
2014 Does not provide services to public 49 63

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 83

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 73 27 15
2017 Does not provide services to public 78 22 83

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 17 10 2 4 32 8 72 11 117
2017 Does not provide services to public 17 15 14 3 3 34 14 63 11 590
2014 Provides services to public 29 21 16 2 4 21 7 69 9 108
2014 Does not provide services to public 15 15 15 4 3 35 12 58 14 523

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 28 9 2 3 10 0 84 6 118
2017 Does not provide services to public 30 29 15 4 3 17 3 73 8 587
2014 Provides services to public 38 29 13 2 4 10 5 79 6 108
2014 Does not provide services to public 26 31 14 4 3 19 3 72 10 523
2011 Provides services to public 29 33 22 4 4 8 0 68 8 118
2011 Does not provide services to public 31 32 16 6 2 12 1 72 9 567
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 40 9 3 6 9 7 78 11 118
2017 Does not provide services to public 20 41 10 7 4 4 16 76 13 589
2014 Provides services to public 26 47 17 3 4 2 3 76 7 108
2014 Does not provide services to public 19 43 10 6 2 1 18 77 10 523
2011 Provides services to public 24 54 14 4 0 1 3 82 4 117
2011 Does not provide services to public 21 41 9 7 4 2 16 75 14 570
2008 Provides services to public 16 40 19 12 4 0 8 61 18 73
2008 Does not provide services to public 20 37 9 12 4 2 16 70 19 407

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 19 15 5 1 36 12 59 11 116
2017 Does not provide services to public 6 12 14 4 5 37 21 44 23 587
2014 Provides services to public 11 14 31 5 7 23 10 36 18 108
2014 Does not provide services to public 6 16 18 7 4 28 20 43 23 523
2011 Provides services to public 7 23 27 11 3 23 6 43 19 118
2011 Does not provide services to public 8 12 20 6 5 33 15 40 22 570

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 24 6 1 1 15 5 90 2 118
2017 Does not provide services to public 31 23 10 4 2 14 16 77 9 589
2014 Provides services to public 41 36 10 0 2 6 4 87 2 108
2014 Does not provide services to public 29 23 11 4 2 13 18 76 9 523
2011 Provides services to public 38 31 12 4 1 11 3 80 6 118
2011 Does not provide services to public 30 21 12 4 2 15 16 74 9 570
2008 Provides services to public 34 30 12 5 0 10 8 78 7 73
2008 Does not provide services to public 22 25 13 7 3 14 16 67 14 407

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 26 6 2 2 14 5 89 4 117
2017 Does not provide services to public 24 25 12 4 3 17 15 72 11 587
2014 Provides services to public 36 31 15 3 2 10 4 78 5 108
2014 Does not provide services to public 27 21 13 4 2 15 18 71 9 522
2011 Provides services to public 31 35 16 5 1 9 3 76 7 117
2011 Does not provide services to public 28 19 13 6 2 17 15 68 12 567
2008 Provides services to public 30 29 12 12 5 3 8 66 20 73
2008 Does not provide services to public 25 23 14 9 5 9 14 63 18 406
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 7 93 117
2017 Does not provide services to public 6 94 586
2014 Does not provide services to public 5 95 521

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 30 32
2014 Does not provide services to public 66 25

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 76 32
2014 Does not provide services to public 74 25

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 32
2014 Does not provide services to public 0 25

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 32

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 15 32
2014 Does not provide services to public 35 26

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 29 32
2014 Does not provide services to public 20 26

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 39 32
2014 Does not provide services to public 37 26

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 32
2014 Does not provide services to public 0 26

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 32

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 16 32
2014 Does not provide services to public 30 26

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 32

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 32
2014 Does not provide services to public 0 26

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 20 32
2014 Does not provide services to public 25 26

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 33 32
2014 Does not provide services to public 41 26

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 16 32

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 32

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 46 32
2014 Does not provide services to public 48 26

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 20 32
2014 Does not provide services to public 0 25

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 32
2014 Does not provide services to public 0 25

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 32
2014 Does not provide services to public 0 25

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 16 32

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 19 32
2014 Does not provide services to public 22 25

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 24 32

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 31 32
2014 Does not provide services to public 33 25

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 28 32
2014 Does not provide services to public 46 25

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 49 32
2014 Does not provide services to public 81 25

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 73 27 32

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 15 12 0 1 37 10 77 1 117
2017 Does not provide services to public 16 15 11 2 1 42 13 68 7 588
2014 Provides services to public 26 21 14 0 1 25 13 76 1 108
2014 Does not provide services to public 14 10 17 1 3 42 13 53 8 523

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 23 10 0 2 13 1 86 2 115
2017 Does not provide services to public 30 30 13 3 1 19 3 78 5 586
2014 Provides services to public 38 28 11 2 0 16 6 83 2 108
2014 Does not provide services to public 31 24 17 1 2 20 5 73 4 523
2011 Provides services to public 36 34 15 4 2 8 1 77 7 117
2011 Does not provide services to public 38 28 16 2 2 15 0 78 4 573
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 28 19 11 11 1 6 56 23 118
2017 Does not provide services to public 27 29 21 10 10 0 3 58 21 588

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 28 26 11 12 0 1 50 24 118
2017 Does not provide services to public 16 24 31 17 10 0 2 41 27 590

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 29 20 10 13 0 2 56 24 118
2017 Does not provide services to public 21 27 28 14 8 0 2 48 23 586

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 21 18 13 12 1 3 57 25 117
2017 Does not provide services to public 21 23 24 18 10 1 2 46 29 589

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 29 17 5 7 1 6 69 13 117
2017 Does not provide services to public 31 25 21 10 7 1 5 60 19 590

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 29 22 9 8 1 1 60 17 118
2017 Does not provide services to public 24 26 27 15 7 0 1 50 23 589

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 28 16 4 6 0 1 74 10 118
2017 Does not provide services to public 35 34 17 7 4 1 2 71 11 588

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 26 19 5 8 0 2 68 13 117
2017 Does not provide services to public 24 35 22 13 5 0 1 59 19 589

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 23 13 3 6 1 3 76 10 118
2017 Does not provide services to public 32 35 19 8 4 0 1 68 13 589

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 35 14 5 5 2 1 75 10 118
2017 Does not provide services to public 38 33 17 6 2 1 2 74 8 587

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 17 9 5 1 0 5 84 7 116
2017 Does not provide services to public 54 23 13 4 3 0 3 79 8 587

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 75 8 3 2 2 1 9 92 5 118
2017 Does not provide services to public 78 9 4 3 1 1 4 92 4 588

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 22 7 3 3 0 5 87 6 117
2017 Does not provide services to public 65 21 8 2 0 1 3 90 3 589

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 74 10 6 4 2 0 4 87 7 118
2017 Does not provide services to public 67 15 7 5 3 0 2 85 8 589

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 11 6 1 2 0 23 89 3 118
2017 Does not provide services to public 58 10 4 1 0 1 26 93 2 590

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 68 13 8 1 2 0 9 89 3 116
2017 Does not provide services to public 72 15 6 2 0 0 6 92 2 588

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 10 8 4 2 0 10 84 7 118
2017 Does not provide services to public 73 11 6 3 2 1 4 88 5 590

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 22 10 4 0 0 5 85 4 117
2017 Does not provide services to public 58 25 10 4 1 1 3 85 5 588

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 36 28 13 7 0 1 51 21 118
2017 Does not provide services to public 12 30 38 14 6 0 0 42 20 588

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 12 36 32 9 0 2 42 21 117
2017 Does not provide services to public 4 24 40 20 10 0 1 30 29 589

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 37 14 4 6 2 1 75 11 118
2017 Does not provide services to public 31 46 12 5 3 3 0 79 9 588

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 29 11 14 5 1 1 70 19 117
2017 Does not provide services to public 22 40 17 13 5 2 0 64 19 589
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 19 81 117
2017 Does not provide services to public 12 88 587
2014 Provides services to public 12 88 106
2014 Does not provide services to public 11 89 520

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 78 22 23
2017 Does not provide services to public 89 11 70
2014 Provides services to public 84 16 12
2014 Does not provide services to public 79 21 55

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 28 0 5 0 0 0 95 5 18
2017 Does not provide services to public 60 31 4 3 2 0 0 91 5 61
2014 Provides services to public 70 20 0 11 0 0 0 89 11 10
2014 Does not provide services to public 72 24 0 4 0 0 0 96 4 43
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 22 25 11 6 2 1 34 66 118
2017 Does not provide services to public 33 24 20 8 9 4 2 35 65 589

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 74
2017 Does not provide services to public 25 355

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 74
2017 Does not provide services to public 37 355

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 74
2017 Does not provide services to public 20 355

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 60 74
2017 Does not provide services to public 43 355

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 74
2017 Does not provide services to public 5 355

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 74
2017 Does not provide services to public 40 355

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 6 64 11 5 3 12 72
2017 Does not provide services to public 6 50 22 10 3 9 349

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 24 11 15 11 1 9 60 29 74
2017 Does not provide services to public 19 25 15 16 12 2 10 50 33 357

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 16 13 29 25 3 8 24 61 74
2017 Does not provide services to public 4 12 14 23 36 2 9 18 66 356
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