2017 Public Service Employee Survey Results for Privy Council Office by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 35 9 6 5 0 0 80 12 38
2017 Non-shift worker 38 47 3 10 2 0 0 84 12 669
2014 Shift worker 45 43 6 6 0 0 0 89 6 39
2014 Non-shift worker 35 45 6 11 2 0 0 81 14 592
2011 Shift worker 48 33 15 4 0 0 0 81 4 49
2011 Non-shift worker 47 42 3 6 1 0 0 89 8 637
2008 Shift worker 49 34 10 5 2 0 0 83 7 41
2008 Non-shift worker 46 41 3 8 3 0 0 87 10 438

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 72 17 4 4 2 0 0 89 6 38
2017 Non-shift worker 70 22 4 3 1 1 1 92 4 666
2014 Shift worker 69 21 6 5 0 0 0 90 5 39
2014 Non-shift worker 69 23 4 3 1 1 0 93 4 592
2011 Shift worker 61 21 13 4 2 0 0 82 6 49
2011 Non-shift worker 75 18 3 2 1 0 0 93 3 635
2008 Shift worker 61 27 10 0 0 0 2 90 0 41
2008 Non-shift worker 71 20 5 3 1 0 0 92 4 438

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 61 21 4 10 4 0 0 82 14 37
2017 Non-shift worker 68 17 6 7 2 0 0 85 9 668
2014 Shift worker 61 27 5 4 2 0 0 89 7 39
2014 Non-shift worker 62 23 4 6 4 0 0 86 10 592
2011 Shift worker 50 30 10 6 3 0 2 81 9 49
2011 Non-shift worker 65 21 3 8 3 0 0 86 11 637
2008 Shift worker 66 15 5 10 2 0 2 83 13 41
2008 Non-shift worker 61 19 5 11 3 0 0 81 14 437

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 50 8 2 0 0 2 89 2 38
2017 Non-shift worker 38 38 6 11 7 0 0 76 18 668
2014 Shift worker 53 37 2 2 5 0 0 90 7 38
2014 Non-shift worker 55 31 5 6 2 0 0 86 8 591
2011 Shift worker 58 31 6 5 0 0 0 88 5 48
2011 Non-shift worker 56 28 5 8 3 0 0 84 11 635

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 29 11 9 6 0 0 74 15 38
2017 Non-shift worker 32 37 14 11 4 0 1 70 16 669
2014 Shift worker 42 38 10 9 0 0 0 80 9 39
2014 Non-shift worker 33 42 11 9 4 0 1 75 14 592
2011 Shift worker 28 48 10 12 2 0 0 76 14 49
2011 Non-shift worker 31 42 13 9 3 1 2 75 12 635
2008 Shift worker 41 34 15 2 7 0 0 76 10 41
2008 Non-shift worker 35 38 13 9 5 0 2 74 13 437

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 31 41 22 2 2 0 2 73 5 38
2017 Non-shift worker 51 36 6 5 1 0 0 87 6 669
2014 Shift worker 48 30 11 10 2 0 0 78 12 39
2014 Non-shift worker 47 34 9 5 3 0 0 82 9 591
2011 Shift worker 40 32 17 9 2 0 0 72 11 49
2011 Non-shift worker 53 30 8 5 4 0 0 83 9 637
2008 Shift worker 34 51 10 2 0 0 2 88 3 41
2008 Non-shift worker 47 36 8 6 3 0 0 84 9 439

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 36 20 5 0 0 2 75 5 37
2017 Non-shift worker 56 34 4 4 1 0 0 90 5 669
2014 Shift worker 58 22 15 2 2 0 0 80 4 39
2014 Non-shift worker 55 31 7 5 3 0 0 86 7 592
2011 Shift worker 31 41 17 8 3 0 0 72 11 49
2011 Non-shift worker 55 31 6 4 4 0 0 86 8 637
2008 Shift worker 32 51 12 5 0 0 0 83 5 41
2008 Non-shift worker 50 38 5 4 3 0 0 88 7 437

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 67 22 4 4 2 0 0 89 6 38
2017 Non-shift worker 51 33 9 6 1 0 0 84 7 668
2014 Shift worker 61 32 5 2 0 0 0 93 2 39
2014 Non-shift worker 50 37 6 5 1 0 1 88 6 591

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 49 34 9 2 2 2 2 87 4 38
2017 Non-shift worker 38 33 9 13 6 0 0 72 19 669
2014 Shift worker 40 37 21 2 0 0 0 77 2 39
2014 Non-shift worker 36 34 12 11 5 1 0 72 16 592
2011 Shift worker 33 30 19 10 5 2 0 65 15 49
2011 Non-shift worker 40 33 10 10 5 1 1 74 15 637

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 23 10 2 4 6 9 81 8 38
2017 Non-shift worker 34 19 8 10 11 2 16 65 26 669
2014 Shift worker 44 27 8 4 7 2 7 79 13 39
2014 Non-shift worker 30 19 9 12 13 2 15 59 30 591
2011 Shift worker 53 20 9 8 2 0 8 80 11 48
2011 Non-shift worker 33 19 7 11 15 1 14 61 30 635
2008 Shift worker 39 29 12 0 0 5 15 85 0 41
2008 Non-shift worker 30 18 5 10 23 1 13 56 39 436

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 37 49 12 2 0 0 0 86 2 38
2017 Non-shift worker 47 39 7 4 2 0 0 86 6 669
2014 Shift worker 47 31 14 7 2 0 0 77 9 39
2014 Non-shift worker 43 39 7 7 3 0 0 82 10 592
2011 Shift worker 38 40 16 2 4 0 0 79 6 48
2011 Non-shift worker 45 36 9 5 4 0 0 82 9 634
2008 Shift worker 44 39 15 2 0 0 0 83 2 41
2008 Non-shift worker 41 40 8 6 5 0 0 81 11 439

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 29 38 24 0 4 0 5 70 4 38
2017 Non-shift worker 40 35 11 9 5 0 0 75 14 669
2014 Shift worker 42 33 15 7 4 0 0 74 11 39
2014 Non-shift worker 33 37 13 10 6 0 0 70 16 592
2011 Shift worker 29 45 13 9 4 0 0 74 13 49
2011 Non-shift worker 30 40 13 11 6 0 0 70 17 638

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 28 57 9 4 2 0 0 85 6 38
2017 Non-shift worker 32 43 11 9 4 0 0 75 14 669

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 50 44 7 0 0 0 0 93 0 38
2017 Non-shift worker 53 35 6 3 2 0 0 89 5 668
2014 Shift worker 53 37 9 2 0 0 0 89 2 38
2014 Non-shift worker 55 32 8 3 2 0 0 86 5 592
2011 Shift worker 40 38 18 5 0 0 0 78 5 49
2011 Non-shift worker 52 32 9 3 3 0 0 85 6 637
2008 Shift worker 51 34 10 5 0 0 0 85 5 41
2008 Non-shift worker 53 35 5 4 2 0 0 88 6 438

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 28 55 13 2 2 0 0 83 4 38
2017 Non-shift worker 44 35 9 6 5 0 0 80 11 665

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 49 10 0 0 0 0 90 0 37
2017 Non-shift worker 61 31 6 2 1 0 0 92 3 667
2014 Shift worker 69 20 10 0 0 0 0 90 0 39
2014 Non-shift worker 69 22 6 1 1 0 0 92 2 592
2011 Shift worker 56 31 10 3 0 0 0 87 3 49
2011 Non-shift worker 65 25 7 2 1 0 0 90 3 638

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 34 41 15 10 0 0 0 75 10 38
2017 Non-shift worker 41 36 8 10 3 0 1 78 13 666
2014 Shift worker 25 49 18 4 4 0 0 73 9 39
2014 Non-shift worker 36 41 11 8 4 0 0 78 12 592
2011 Shift worker 24 44 30 2 0 0 0 68 2 49
2011 Non-shift worker 39 38 10 8 4 0 1 77 13 636

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 44 38 16 2 0 0 0 82 2 38
2017 Non-shift worker 47 31 13 6 3 0 0 78 9 666
2014 Shift worker 45 30 17 5 2 0 0 76 7 39
2014 Non-shift worker 36 42 10 7 5 0 0 78 12 591

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 44 37 11 2 0 0 5 86 2 38
2017 Non-shift worker 46 35 11 5 2 0 1 81 8 667
2014 Shift worker 44 39 12 0 2 0 2 86 2 39
2014 Non-shift worker 41 41 10 5 2 0 0 83 7 592
2011 Shift worker 46 40 15 0 0 0 0 85 0 49
2011 Non-shift worker 47 37 8 5 2 0 1 85 7 635

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 62 27 11 0 0 0 0 89 0 38
2017 Non-shift worker 51 35 6 5 2 0 0 87 7 664
2014 Shift worker 51 33 11 2 3 0 0 84 5 39
2014 Non-shift worker 50 35 7 4 4 0 0 86 8 591
2011 Shift worker 48 42 4 0 4 0 2 91 5 49
2011 Non-shift worker 51 35 7 4 2 0 0 87 6 636
2008 Shift worker 44 49 7 0 0 0 0 93 0 41
2008 Non-shift worker 46 41 6 4 2 0 0 88 6 439

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 69 11 16 2 2 0 0 79 4 38
2017 Non-shift worker 25 36 20 11 7 1 1 62 18 667
2014 Shift worker 62 32 6 0 0 0 0 94 0 39
2014 Non-shift worker 25 36 19 11 7 0 1 62 19 592
2011 Shift worker 52 29 15 2 0 2 0 83 2 48
2011 Non-shift worker 30 34 19 10 7 0 1 64 17 636
2008 Shift worker 44 41 12 0 2 0 0 85 2 41
2008 Non-shift worker 20 30 21 16 12 0 1 51 28 438

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 9 16 29 27 19 0 0 47 25 38
2017 Non-shift worker 11 24 32 19 8 2 4 29 37 668
2014 Shift worker 12 17 33 20 12 3 2 34 31 39
2014 Non-shift worker 5 25 39 19 9 1 3 29 31 591
2011 Shift worker 13 14 30 25 8 4 4 37 30 49
2011 Non-shift worker 10 24 35 18 9 0 3 28 35 635
2008 Shift worker 15 17 32 22 10 0 5 33 33 41
2008 Non-shift worker 12 26 35 19 6 0 3 25 39 439

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 4 4 21 39 30 2 0 70 9 38
2017 Non-shift worker 6 10 25 26 21 4 7 53 19 667
2014 Shift worker 5 8 23 29 28 0 7 62 14 38
2014 Non-shift worker 5 13 25 33 19 2 4 55 18 590
2011 Shift worker 3 19 20 34 14 4 6 53 25 49
2011 Non-shift worker 4 11 25 31 23 2 4 57 16 636
2008 Shift worker 5 15 22 32 20 2 5 55 21 41
2008 Non-shift worker 5 15 31 28 16 1 4 46 22 437

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 9 11 21 32 24 2 2 58 21 37
2017 Non-shift worker 10 14 28 23 16 2 7 43 26 664
2014 Shift worker 3 14 33 15 33 0 2 49 17 39
2014 Non-shift worker 11 16 31 25 13 2 3 40 28 590
2011 Shift worker 11 12 20 29 14 4 10 50 27 49
2011 Non-shift worker 9 16 30 24 17 1 3 43 26 634
2008 Shift worker 12 17 17 32 12 0 10 49 32 41
2008 Non-shift worker 10 20 32 21 12 1 3 34 32 439

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 5 6 13 38 34 0 4 75 11 37
2017 Non-shift worker 9 21 36 19 10 1 4 30 32 660
2014 Shift worker 5 4 40 21 26 0 2 49 10 39
2014 Non-shift worker 7 19 40 22 9 1 2 32 27 589
2011 Shift worker 2 13 42 19 10 2 12 34 17 48
2011 Non-shift worker 8 21 36 21 12 1 2 34 29 634
2008 Shift worker 2 15 39 27 15 0 2 43 18 41
2008 Non-shift worker 11 22 37 19 8 1 2 27 35 437

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 9 15 18 22 33 2 2 57 24 38
2017 Non-shift worker 11 19 29 19 14 2 6 35 33 669
2014 Shift worker 7 24 16 13 26 0 14 46 36 39
2014 Non-shift worker 13 22 28 19 12 2 4 33 37 589
2011 Shift worker 10 15 21 23 16 4 10 45 30 49
2011 Non-shift worker 11 19 28 22 14 2 3 39 32 631
2008 Shift worker 2 7 24 46 12 0 7 63 11 41
2008 Non-shift worker 11 18 31 21 14 0 5 37 30 439

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 11 10 29 17 14 18 2 38 25 38
2017 Non-shift worker 9 19 25 21 15 4 6 41 31 668
2014 Shift worker 5 11 30 9 28 4 12 45 19 39
2014 Non-shift worker 6 14 27 30 17 2 4 50 21 590
2011 Shift worker 15 15 29 20 8 4 10 33 34 49
2011 Non-shift worker 6 16 24 28 19 2 5 50 24 630
2008 Shift worker 7 20 27 20 15 7 5 39 31 41
2008 Non-shift worker 14 18 31 20 12 2 4 34 34 436

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 5 7 21 34 22 6 6 64 13 37
2017 Non-shift worker 8 15 29 23 15 3 6 43 26 665
2014 Shift worker 5 10 27 13 28 4 12 50 18 39
2014 Non-shift worker 5 17 34 24 14 2 3 40 24 591
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 65 19 4 7 0 0 4 88 8 38
2017 Non-shift worker 76 15 4 3 2 0 1 92 5 667
2014 Shift worker 75 14 5 6 0 0 0 89 6 39
2014 Non-shift worker 75 16 3 3 2 0 1 92 5 590
2011 Shift worker 57 21 14 4 0 0 4 81 5 49
2011 Non-shift worker 71 18 5 4 1 0 1 89 5 636
2008 Shift worker 51 27 2 2 7 0 10 86 11 41
2008 Non-shift worker 65 20 6 6 2 0 1 86 8 437

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 23 9 0 2 19 7 84 3 38
2017 Non-shift worker 35 28 11 8 4 7 7 73 14 666
2014 Shift worker 47 21 19 2 2 5 5 74 5 38
2014 Non-shift worker 34 29 14 7 5 6 5 70 14 592

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 70 28 2 0 0 0 0 98 0 38
2017 Non-shift worker 54 27 6 6 5 1 0 82 11 667
2014 Shift worker 43 35 10 7 5 0 0 78 11 39
2014 Non-shift worker 48 28 8 7 6 1 0 78 13 592

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 56 29 4 6 0 2 2 89 6 38
2017 Non-shift worker 45 34 9 6 4 2 0 81 10 667
2014 Shift worker 34 49 12 2 0 2 0 86 2 39
2014 Non-shift worker 45 35 8 7 2 1 1 82 10 592
2011 Shift worker 27 38 12 6 9 6 2 70 17 49
2011 Non-shift worker 49 32 8 6 4 1 0 82 11 638
2008 Shift worker 34 39 2 10 7 7 0 79 18 41
2008 Non-shift worker 43 34 10 7 5 1 1 78 12 438

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 33 7 2 2 17 2 87 5 38
2017 Non-shift worker 34 26 12 6 5 14 2 72 14 668
2014 Shift worker 31 33 24 3 0 9 0 70 3 39
2014 Non-shift worker 38 29 12 7 6 8 1 73 14 592
2011 Shift worker 25 28 12 11 12 8 4 60 26 49
2011 Non-shift worker 43 26 9 9 6 7 0 74 16 637
2008 Shift worker 37 29 10 5 2 15 2 79 9 41
2008 Non-shift worker 37 27 13 9 8 5 1 68 18 436

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 11 28 11 11 9 27 2 56 29 38
2017 Non-shift worker 15 25 12 12 6 24 5 58 25 669
2014 Shift worker 19 32 24 10 2 7 5 59 14 39
2014 Non-shift worker 18 24 16 12 7 17 6 54 25 591

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 66 23 11 0 0 0 0 89 0 38
2017 Non-shift worker 60 29 4 5 1 0 0 90 7 666
2014 Shift worker 49 38 13 0 0 0 0 87 0 39
2014 Non-shift worker 54 34 5 5 2 0 0 87 8 591
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 66 16 8 4 2 0 4 86 7 38
2017 Non-shift worker 47 32 9 7 4 1 0 80 11 668
2014 Shift worker 45 38 10 3 5 0 0 83 7 39
2014 Non-shift worker 43 36 9 8 3 1 0 80 12 592
2011 Shift worker 44 27 18 9 2 0 0 71 11 49
2011 Non-shift worker 40 34 10 9 5 0 0 75 15 636
2008 Shift worker 39 32 17 7 5 0 0 71 12 41
2008 Non-shift worker 32 37 10 11 8 0 1 70 20 439

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 67 25 4 2 0 2 0 93 2 38
2017 Non-shift worker 56 24 9 5 4 1 1 82 9 669
2014 Shift worker 60 22 11 0 2 2 2 86 2 39
2014 Non-shift worker 52 26 10 5 3 3 1 82 8 592
2011 Shift worker 46 31 17 4 0 2 0 79 4 49
2011 Non-shift worker 49 26 10 6 5 2 1 78 12 636
2008 Shift worker 37 41 5 5 2 7 2 86 8 41
2008 Non-shift worker 46 28 8 8 6 3 0 77 15 439

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 68 18 12 0 2 0 0 86 2 38
2017 Non-shift worker 51 28 8 9 3 0 0 80 13 667
2014 Shift worker 55 25 10 7 2 0 0 81 9 39
2014 Non-shift worker 45 33 8 9 4 0 1 79 13 592
2011 Shift worker 48 21 21 6 4 0 0 70 10 49
2011 Non-shift worker 45 29 10 9 5 1 0 75 15 636
2008 Shift worker 54 24 5 5 10 2 0 80 15 41
2008 Non-shift worker 43 29 9 11 8 1 0 73 18 438

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 80 16 2 2 0 0 0 96 2 38
2017 Non-shift worker 85 11 2 1 1 0 0 96 2 666
2014 Shift worker 88 7 2 2 0 0 0 95 2 38
2014 Non-shift worker 82 12 2 2 2 0 0 95 3 591
2011 Shift worker 71 18 4 2 2 0 2 91 4 49
2011 Non-shift worker 80 14 2 2 1 0 1 94 3 637
2008 Shift worker 85 7 2 2 2 0 0 93 5 41
2008 Non-shift worker 81 11 3 2 2 0 0 93 4 437

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 58 15 7 2 0 2 16 89 3 38
2017 Non-shift worker 44 21 10 5 5 5 10 76 12 667
2014 Shift worker 35 29 13 3 5 0 16 76 9 39
2014 Non-shift worker 40 19 12 7 7 5 12 70 16 592
2011 Shift worker 40 22 12 10 14 0 4 64 24 49
2011 Non-shift worker 33 24 12 8 10 4 9 66 21 635

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 79 14 2 0 2 0 2 95 2 38
2017 Non-shift worker 61 23 6 6 3 1 0 85 8 667

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 61 27 8 2 2 0 0 87 4 38
2017 Non-shift worker 62 23 6 4 3 1 0 87 7 668

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 75 12 6 2 4 0 0 87 7 38
2017 Non-shift worker 58 24 8 6 4 0 0 82 9 666
2014 Shift worker 60 26 10 2 2 0 0 86 5 39
2014 Non-shift worker 53 28 8 7 4 1 0 82 11 590
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 41 32 9 3 2 4 8 83 6 175
2014 Non-shift worker 42 33 6 7 2 3 7 83 10 154

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 62 15 12 0 2 9 0 85 2 38
2017 Non-shift worker 43 35 7 5 3 7 0 84 8 667
2014 Shift worker 50 37 13 0 0 0 0 87 0 39
2014 Non-shift worker 40 35 10 5 3 6 0 80 9 591
2011 Shift worker 31 27 21 9 7 6 0 61 16 49
2011 Non-shift worker 37 30 14 6 6 7 0 72 13 635

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 55 30 2 0 10 2 0 88 10 36
2017 Non-shift worker 43 34 11 6 3 3 0 80 9 669
2014 Shift worker 38 44 18 0 0 0 0 82 0 39
2014 Non-shift worker 44 33 12 6 4 2 0 78 10 591
2011 Shift worker 31 34 13 12 11 0 0 64 23 49
2011 Non-shift worker 36 33 15 5 7 3 0 72 12 635
2008 Shift worker 33 43 13 3 5 5 0 79 8 40
2008 Non-shift worker 37 34 13 9 7 1 0 71 16 438

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 46 2 0 7 4 0 90 8 38
2017 Non-shift worker 33 37 13 8 3 4 1 74 12 666
2014 Shift worker 35 45 13 5 0 2 0 82 5 39
2014 Non-shift worker 34 36 14 9 3 4 0 73 13 591
2011 Shift worker 13 40 28 9 6 4 0 56 15 49
2011 Non-shift worker 26 41 15 7 5 5 0 71 13 637
2008 Shift worker 29 37 17 7 2 7 0 71 11 41
2008 Non-shift worker 26 38 16 11 6 4 0 66 17 438

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 42 31 4 2 14 6 0 78 17 38
2017 Non-shift worker 33 32 12 11 7 5 0 68 20 669
2014 Shift worker 36 39 15 0 5 4 0 79 5 39
2014 Non-shift worker 30 30 17 11 8 4 1 62 20 592
2011 Shift worker 14 43 17 14 8 4 0 60 22 48
2011 Non-shift worker 25 34 13 11 9 7 0 64 22 637
2008 Shift worker 24 32 24 12 0 5 2 61 13 41
2008 Non-shift worker 22 30 15 14 10 8 0 57 26 438

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 32 7 2 7 6 0 83 10 38
2017 Non-shift worker 27 38 13 13 6 3 0 67 20 667
2014 Shift worker 30 39 26 4 0 0 0 69 4 39
2014 Non-shift worker 25 39 14 14 6 2 0 66 20 590
2011 Shift worker 12 39 27 18 2 0 3 52 20 48
2011 Non-shift worker 24 38 13 15 7 2 0 63 23 636
2008 Shift worker 24 37 17 12 2 5 2 66 16 41
2008 Non-shift worker 21 43 12 11 11 1 0 65 22 437
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 48 41 2 7 0 2 0 90 7 38
2017 Non-shift worker 37 42 12 6 2 2 0 80 8 668
2014 Shift worker 52 36 10 2 0 0 0 87 2 39
2014 Non-shift worker 37 41 13 5 2 2 0 80 7 591
2011 Shift worker 29 45 11 9 4 2 0 76 13 49
2011 Non-shift worker 38 39 13 6 3 1 0 78 9 636

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 43 39 7 2 0 4 5 91 2 38
2017 Non-shift worker 54 33 8 1 1 3 0 90 2 668
2014 Shift worker 52 28 13 2 0 5 0 84 2 39
2014 Non-shift worker 51 33 7 3 1 4 1 88 4 592
2011 Shift worker 34 36 20 2 0 8 0 75 3 49
2011 Non-shift worker 50 31 11 3 1 4 1 85 3 637

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 47 30 12 6 0 5 0 81 7 38
2017 Non-shift worker 41 32 11 7 3 5 1 78 11 668
2014 Shift worker 43 36 17 2 2 0 0 78 4 39
2014 Non-shift worker 44 34 7 8 4 2 2 81 12 592
2011 Shift worker 31 32 10 11 6 8 2 70 19 48
2011 Non-shift worker 40 30 10 8 6 5 1 75 15 637
2008 Shift worker 27 32 15 17 0 10 0 65 19 41
2008 Non-shift worker 30 34 13 10 7 5 1 68 18 439

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 19 35 25 2 8 8 2 61 11 36
2017 Non-shift worker 27 31 19 11 4 7 2 63 16 668
2014 Shift worker 18 37 25 10 5 4 0 58 15 39
2014 Non-shift worker 28 32 19 8 5 6 2 65 14 591
2011 Shift worker 19 21 31 8 7 10 4 47 18 49
2011 Non-shift worker 28 31 18 10 5 6 1 64 16 636

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 21 21 20 5 2 27 5 62 10 37
2017 Non-shift worker 20 19 18 11 11 16 6 50 27 669
2014 Shift worker 17 29 30 0 2 19 2 59 3 39
2014 Non-shift worker 15 19 18 15 12 13 7 43 35 592
2011 Shift worker 8 28 19 6 20 16 4 45 32 49
2011 Non-shift worker 17 19 18 12 13 14 6 45 32 637

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 62 9 4 7 0 10 8 86 9 38
2017 Non-shift worker 67 17 5 4 2 1 2 88 7 666
2014 Shift worker 55 32 10 0 0 0 2 90 0 39
2014 Non-shift worker 62 24 5 4 3 0 2 88 7 592

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 56 23 2 2 0 15 2 95 2 38
2017 Non-shift worker 68 17 6 1 0 5 3 92 2 667
2014 Shift worker 62 27 8 3 0 0 0 89 3 39
2014 Non-shift worker 68 19 6 1 1 3 3 92 2 592
2011 Shift worker 53 39 5 0 0 0 4 95 0 48
2011 Non-shift worker 69 19 5 1 0 3 3 93 1 636
2008 Shift worker 68 22 0 2 0 2 5 97 3 41
2008 Non-shift worker 71 17 6 2 0 2 2 91 2 438

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 24 9 2 0 22 2 86 3 38
2017 Non-shift worker 30 33 12 11 7 6 1 68 19 669
2014 Shift worker 40 31 19 4 2 3 0 73 7 39
2014 Non-shift worker 31 35 10 10 8 4 1 70 20 589
2011 Shift worker 23 35 17 10 13 2 0 59 23 48
2011 Non-shift worker 27 36 15 11 8 3 0 66 19 637
2008 Shift worker 39 29 15 5 5 5 2 74 11 41
2008 Non-shift worker 29 37 14 13 6 1 0 67 19 438

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 25 9 9 0 13 4 79 10 38
2017 Non-shift worker 25 25 14 16 13 4 4 54 31 667
2014 Shift worker 25 21 14 16 16 5 2 50 35 39
2014 Non-shift worker 18 21 15 18 20 4 5 42 42 592
2011 Shift worker 6 45 13 9 26 2 0 51 36 49
2011 Non-shift worker 16 25 16 17 21 3 2 43 40 636
2008 Shift worker 20 29 24 10 7 2 7 54 19 41
2008 Non-shift worker 15 29 16 18 17 2 3 46 37 436

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 30 7 4 2 14 2 84 8 37
2017 Non-shift worker 34 39 14 7 3 3 0 75 10 668

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 43 27 16 2 8 4 0 73 10 38
2017 Non-shift worker 43 33 12 3 3 7 0 81 6 667
2014 Shift worker 37 49 9 2 0 2 0 89 2 39
2014 Non-shift worker 44 31 13 4 2 6 1 80 6 592

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 54 35 9 0 0 2 0 91 0 38
2017 Non-shift worker 45 39 8 3 1 3 0 87 5 669
2014 Shift worker 50 41 5 2 2 0 0 90 5 39
2014 Non-shift worker 48 34 11 3 2 3 0 84 5 592
2011 Shift worker 42 24 21 4 2 4 3 71 7 49
2011 Non-shift worker 42 32 14 6 3 3 0 77 9 635

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 69 27 4 0 0 0 0 96 0 38
2017 Non-shift worker 58 32 4 4 1 1 0 91 5 666
2014 Shift worker 57 33 5 2 2 0 0 90 5 39
2014 Non-shift worker 60 28 7 3 1 1 0 88 5 592
2011 Shift worker 45 34 18 2 0 0 0 79 2 49
2011 Non-shift worker 53 33 8 2 3 0 0 86 5 634
2008 Shift worker 51 37 7 2 2 0 0 88 5 41
2008 Non-shift worker 42 39 10 5 4 0 0 81 9 438

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 56 33 7 2 0 2 0 91 2 38
2017 Non-shift worker 49 28 14 6 2 1 0 77 9 667
2014 Shift worker 54 34 7 3 2 0 0 87 5 39
2014 Non-shift worker 45 33 12 5 3 1 0 79 8 592
2011 Shift worker 38 35 15 4 6 2 0 74 10 49
2011 Non-shift worker 43 31 15 6 4 1 0 75 10 636

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 63 26 9 2 0 0 0 89 2 37
2017 Non-shift worker 50 31 11 5 2 0 0 82 7 666
2014 Shift worker 48 37 7 5 2 0 0 85 7 39
2014 Non-shift worker 50 31 12 5 3 0 0 81 8 591
2011 Shift worker 34 38 14 6 6 2 0 73 12 48
2011 Non-shift worker 47 31 12 6 3 0 0 78 9 634
2008 Shift worker 44 39 17 0 0 0 0 83 0 41
2008 Non-shift worker 41 37 13 6 3 0 0 78 8 438

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 47 18 18 2 8 2 5 70 11 38
2017 Non-shift worker 42 22 15 11 5 4 2 68 16 667
2014 Shift worker 47 26 13 7 4 0 2 75 12 39
2014 Non-shift worker 42 21 18 10 5 4 0 66 16 591
2011 Shift worker 33 31 15 6 2 12 0 73 9 49
2011 Non-shift worker 41 22 16 10 8 3 1 65 19 633
2008 Shift worker 37 24 15 7 0 15 2 74 9 41
2008 Non-shift worker 29 29 16 13 7 5 2 62 21 437
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Shift worker 12 39 49 38
2017 Non-shift worker 46 25 29 669
2014 Shift worker 32 31 37 39
2014 Non-shift worker 44 26 30 592
2011 Shift worker 39 34 27 49
2011 Non-shift worker 40 28 32 637

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Non-shift worker 8 19 51 4 13 6 309
2014 Shift worker 26 26 20 7 9999 22 13
2014 Non-shift worker 10 17 59 6 9999 8 260
2011 Shift worker 0 17 63 5 9999 16 19
2011 Non-shift worker 8 15 64 4 9999 9 254
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 14 86 668
2014 Non-shift worker 14 86 588

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 34 94
2014 Non-shift worker 41 79

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 67 94
2014 Non-shift worker 60 79

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 10 94
2014 Non-shift worker 6 79

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 5 94
2014 Non-shift worker 6 79

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 46 95
2014 Non-shift worker 43 80

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 43 95
2014 Non-shift worker 43 80

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 34 95
2014 Non-shift worker 47 80

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 43 95
2014 Non-shift worker 39 80

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 24 95
2014 Non-shift worker 31 80

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 38 95
2014 Non-shift worker 56 80

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 31 95
2014 Non-shift worker 32 80

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 6 95
2014 Non-shift worker 7 80

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 95
2014 Non-shift worker 8 80

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 37 95
2014 Non-shift worker 40 80

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 27 95
2014 Non-shift worker 26 80

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 95
2014 Non-shift worker 10 80

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 52 95
2014 Non-shift worker 57 79

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 26 95
2014 Non-shift worker 28 79

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 95
2014 Non-shift worker 11 79

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 18 95
2014 Non-shift worker 16 79

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 8 95
2014 Non-shift worker 10 79

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 8 95
2014 Non-shift worker 9 79

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 95
2014 Non-shift worker 12 79

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 30 95
2014 Non-shift worker 24 79

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 93
2014 Non-shift worker 14 75

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 16 93
2014 Non-shift worker 9 75

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 93
2014 Non-shift worker 9 75

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 6 93
2014 Non-shift worker 0 75

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 12 93
2014 Non-shift worker 11 75

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 22 93
2014 Non-shift worker 7 75

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 21 93
2014 Non-shift worker 15 75

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 93
2014 Non-shift worker 9 75

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 14 93
2014 Non-shift worker 9 75

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 21 93
2014 Non-shift worker 22 75

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 93
2014 Non-shift worker 11 75

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 40 93
2014 Non-shift worker 44 75

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 49 93
2014 Non-shift worker 48 75

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 8 93
2014 Non-shift worker 7 75

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 79 21 94

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 24 28 14 0 0 18 16 78 0 37
2017 Non-shift worker 18 15 13 3 3 35 13 63 12 669
2014 Shift worker 20 24 19 0 2 19 15 68 4 39
2014 Non-shift worker 17 16 15 4 3 34 11 60 13 592

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 37 26 9 0 5 15 9 82 7 38
2017 Non-shift worker 32 29 15 4 3 16 2 74 8 666
2014 Shift worker 26 44 8 0 2 12 8 87 3 39
2014 Non-shift worker 28 29 14 4 3 17 3 73 10 592
2011 Shift worker 23 33 28 4 7 4 0 59 12 49
2011 Non-shift worker 31 32 16 5 2 12 1 73 9 632
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 7 40 20 4 4 6 17 62 12 38
2017 Non-shift worker 22 41 9 6 4 5 14 77 12 668
2014 Shift worker 19 41 24 4 2 2 8 66 7 39
2014 Non-shift worker 21 43 11 5 2 1 16 78 9 592
2011 Shift worker 11 50 18 9 6 2 4 65 15 49
2011 Non-shift worker 22 43 9 7 3 2 14 77 12 635
2008 Shift worker 2 51 20 17 2 5 2 58 21 41
2008 Non-shift worker 21 36 10 11 4 1 16 70 19 439

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 10 18 16 5 2 18 32 55 14 37
2017 Non-shift worker 7 13 14 4 5 38 19 46 21 665
2014 Shift worker 10 21 27 0 0 32 10 54 0 39
2014 Non-shift worker 6 16 19 8 5 27 19 40 23 592
2011 Shift worker 8 17 33 11 6 18 7 34 23 49
2011 Non-shift worker 8 14 20 6 5 33 14 41 21 636

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 22 4 0 2 13 20 91 3 38
2017 Non-shift worker 34 23 10 4 2 15 13 78 8 668
2014 Shift worker 40 25 10 3 2 10 10 82 6 39
2014 Non-shift worker 31 25 11 3 2 12 16 78 8 592
2011 Shift worker 30 31 13 6 0 15 4 76 8 49
2011 Non-shift worker 31 22 12 4 2 15 14 75 9 635
2008 Shift worker 20 34 20 2 0 22 2 71 3 41
2008 Non-shift worker 24 25 12 7 3 13 16 69 14 439

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 22 39 6 0 2 10 20 88 3 38
2017 Non-shift worker 28 24 11 4 3 17 13 74 10 665
2014 Shift worker 34 28 15 0 2 10 10 78 3 39
2014 Non-shift worker 28 22 13 4 2 14 16 72 9 591
2011 Shift worker 31 24 20 6 0 15 4 68 8 49
2011 Non-shift worker 28 21 13 6 2 16 14 70 12 632
2008 Shift worker 35 35 10 10 0 8 3 78 11 40
2008 Non-shift worker 25 23 14 9 6 8 15 62 20 439
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 6 94 664
2014 Non-shift worker 5 95 590

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 27 39
2014 Non-shift worker 60 24

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 78 39
2014 Non-shift worker 73 24

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 39
2014 Non-shift worker 0 24

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 39

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 23 39
2014 Non-shift worker 35 26

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 13 39
2014 Non-shift worker 20 26

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 13 39

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 33 39
2014 Non-shift worker 20 26

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 41 39
2014 Non-shift worker 37 26

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 39

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 13 39
2014 Non-shift worker 23 26

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 16 39
2014 Non-shift worker 31 26

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 39
2014 Non-shift worker 0 26

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 18 39
2014 Non-shift worker 21 26

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 26 39
2014 Non-shift worker 41 26

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 19 39

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 39

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 12 39

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 47 39
2014 Non-shift worker 52 26

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 22 39

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 16 39

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 21 39
2014 Non-shift worker 22 25

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 26 39

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 16 39

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 31 39
2014 Non-shift worker 33 25

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 32 39
2014 Non-shift worker 46 25

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 49 39
2014 Non-shift worker 77 25

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 76 24 39

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 18 28 11 0 0 27 16 81 0 38
2017 Non-shift worker 18 14 11 2 1 42 12 69 6 666
2014 Shift worker 25 18 20 2 2 17 14 64 6 39
2014 Non-shift worker 16 11 17 1 2 40 13 58 7 592

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 36 24 7 5 0 23 4 83 7 37
2017 Non-shift worker 34 29 13 2 1 18 3 79 4 663
2014 Shift worker 30 31 14 0 2 13 10 78 3 39
2014 Non-shift worker 33 24 16 1 2 20 5 75 4 592
2011 Shift worker 33 22 24 3 0 16 3 67 3 48
2011 Non-shift worker 38 30 15 2 2 14 0 78 4 638
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 23 20 21 15 16 2 2 45 33 38
2017 Non-shift worker 27 29 20 10 10 0 3 58 21 667

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 28 32 25 9 4 0 2 61 13 38
2017 Non-shift worker 16 25 31 17 11 0 1 41 28 669

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 28 13 7 5 0 2 75 12 37
2017 Non-shift worker 20 27 28 14 9 0 2 48 24 666

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 34 21 29 7 9 0 0 55 16 36
2017 Non-shift worker 23 23 23 18 11 1 2 47 30 669

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 49 14 14 4 11 0 7 68 17 37
2017 Non-shift worker 31 27 20 10 7 1 5 61 18 669

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 32 22 30 11 0 4 0 57 12 38
2017 Non-shift worker 24 27 26 14 8 0 1 52 22 668

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 46 32 11 6 0 0 4 81 7 37
2017 Non-shift worker 36 33 18 7 4 0 1 70 12 668

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 28 16 4 5 0 2 75 9 37
2017 Non-shift worker 25 34 22 12 6 0 1 60 18 668

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 50 23 21 2 2 0 2 75 5 38
2017 Non-shift worker 34 33 18 8 5 1 2 68 13 668

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 31 35 22 7 0 0 4 70 7 38
2017 Non-shift worker 39 33 17 5 3 1 2 74 9 666

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 61 20 17 0 0 0 2 83 0 38
2017 Non-shift worker 55 22 12 5 3 0 3 80 8 664

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 71 6 10 2 0 0 11 87 2 38
2017 Non-shift worker 78 9 3 3 1 1 4 92 5 667

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 58 16 12 0 2 0 11 84 3 37
2017 Non-shift worker 65 22 7 2 1 0 2 89 3 668

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 63 19 4 2 0 0 11 93 2 38
2017 Non-shift worker 69 14 7 5 3 0 2 85 8 668

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 69 6 4 0 0 0 20 94 0 38
2017 Non-shift worker 57 10 4 1 1 0 26 92 3 669

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 73 2 7 0 0 0 18 92 0 38
2017 Non-shift worker 71 15 6 2 0 0 5 91 2 665

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 43 14 21 4 4 7 7 66 10 38
2017 Non-shift worker 74 10 6 3 1 0 5 89 5 669

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 53 24 14 2 0 0 7 83 2 38
2017 Non-shift worker 58 24 10 4 1 1 3 85 5 667

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 25 29 34 7 2 0 2 56 9 38
2017 Non-shift worker 11 31 37 15 6 0 0 42 21 667

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 2 11 27 30 27 0 2 59 13 38
2017 Non-shift worker 5 23 40 22 8 0 1 30 29 667

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 34 35 11 5 7 4 4 75 13 38
2017 Non-shift worker 31 45 12 5 3 3 0 78 9 667

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 25 41 18 4 4 2 4 71 9 38
2017 Non-shift worker 25 38 16 14 5 2 0 64 20 668
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 14 86 666
2014 Non-shift worker 11 89 587

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 86 14 91
2014 Non-shift worker 80 20 64

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 62 28 5 4 1 0 0 90 5 77
2014 Non-shift worker 70 24 0 6 0 0 0 94 6 51
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 36 16 24 2 14 0 9 40 60 38
2017 Non-shift worker 33 24 20 9 8 4 1 35 65 668

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 35 23
2017 Non-shift worker 24 407

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 14 23
2017 Non-shift worker 37 407

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 18 23
2017 Non-shift worker 19 407

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 46 23
2017 Non-shift worker 47 407

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Shift worker 0 23
2017 Non-shift worker 5 407

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Shift worker 36 23
2017 Non-shift worker 40 407

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Shift worker 16 46 17 10 0 12 23
2017 Non-shift worker 5 53 20 9 3 10 399

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 17 33 16 19 12 0 4 51 32 23
2017 Non-shift worker 21 24 14 16 13 2 10 51 32 409

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 4 21 20 12 36 3 4 27 52 23
2017 Non-shift worker 4 12 14 25 34 2 9 19 66 408
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