2017 Public Service Employee Survey Results for Cultural Heritage Policies Branch

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Parks Canada 33 49 4 10 3 0 0 83 13 4110
2017 Indigenous Affairs and Cultural Heritage Directorate 24 46 8 17 4 0 0 70 21 158
2017 Cultural Heritage Policies Branch 28 41 6 14 11 0 0 69 25 20

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Parks Canada 72 19 4 3 1 0 1 93 4 4107
2017 Indigenous Affairs and Cultural Heritage Directorate 63 21 8 6 1 0 1 85 7 158
2017 Cultural Heritage Policies Branch 41 40 10 10 0 0 0 81 10 20

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Parks Canada 72 17 4 4 2 0 1 90 6 4108
2017 Indigenous Affairs and Cultural Heritage Directorate 53 21 8 14 3 0 0 74 17 157
2017 Cultural Heritage Policies Branch 40 6 5 45 4 0 0 46 50 20

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Parks Canada 42 35 6 11 5 0 0 77 17 4106
2017 Indigenous Affairs and Cultural Heritage Directorate 30 34 8 17 11 0 0 64 28 158
2017 Cultural Heritage Policies Branch 15 46 5 25 9 0 0 61 34 20

Question 5. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Parks Canada 27 39 11 15 7 0 0 67 22 4108
2017 Indigenous Affairs and Cultural Heritage Directorate 19 33 17 21 10 1 0 52 31 157
2017 Cultural Heritage Policies Branch 14 30 10 31 15 0 0 44 46 20

Question 6. My job is a good fit with my interests.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 39 10 6 3 0 0 80 10 174121
2017 Parks Canada 51 35 8 5 2 0 0 85 7 4105
2017 Indigenous Affairs and Cultural Heritage Directorate 62 23 11 4 0 0 0 86 4 158
2017 Cultural Heritage Policies Branch 42 35 18 5 0 0 0 77 5 20

Question 7. My job is a good fit with my skills.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 47 37 7 6 3 0 0 84 9 173994
2017 Parks Canada 54 34 6 4 2 0 0 88 6 4103
2017 Indigenous Affairs and Cultural Heritage Directorate 57 28 7 7 1 0 0 85 8 158
2017 Cultural Heritage Policies Branch 36 50 9 5 0 0 0 86 5 20

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Parks Canada 48 36 6 7 3 0 0 84 9 4094
2017 Indigenous Affairs and Cultural Heritage Directorate 40 45 7 7 1 0 0 86 8 158
2017 Cultural Heritage Policies Branch 35 44 11 5 6 0 0 79 10 20

Question 9. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Parks Canada 41 33 11 9 5 0 1 75 14 4102
2017 Indigenous Affairs and Cultural Heritage Directorate 37 33 8 12 8 1 1 72 21 158
2017 Cultural Heritage Policies Branch 30 35 10 11 14 0 0 65 25 20

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 23 11 10 11 2 11 63 24 173988
2017 Parks Canada 35 27 11 11 10 1 5 66 22 4103
2017 Indigenous Affairs and Cultural Heritage Directorate 26 24 9 15 19 2 5 54 36 158
2017 Cultural Heritage Policies Branch 20 27 5 14 30 0 5 50 46 20

Question 11. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Parks Canada 41 42 8 6 3 0 0 84 9 4106
2017 Indigenous Affairs and Cultural Heritage Directorate 35 41 11 10 3 0 0 77 13 158
2017 Cultural Heritage Policies Branch 16 48 30 5 0 0 0 65 5 20

Question 12. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Parks Canada 30 37 13 12 8 0 0 67 20 4103
2017 Indigenous Affairs and Cultural Heritage Directorate 24 38 13 15 9 1 0 62 25 158
2017 Cultural Heritage Policies Branch 12 39 0 40 10 0 0 50 50 20

Question 13. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Parks Canada 30 43 11 11 5 0 0 73 16 4102
2017 Indigenous Affairs and Cultural Heritage Directorate 23 37 11 17 10 0 1 61 28 158
2017 Cultural Heritage Policies Branch 11 39 15 25 11 0 0 50 35 20

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Parks Canada 43 39 9 5 3 0 0 83 8 4099
2017 Indigenous Affairs and Cultural Heritage Directorate 40 37 12 8 1 1 1 78 10 158
2017 Cultural Heritage Policies Branch 36 29 25 11 0 0 0 64 11 20

Question 15. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Parks Canada 32 37 13 10 7 0 0 70 18 4101
2017 Indigenous Affairs and Cultural Heritage Directorate 25 36 11 18 10 0 0 61 28 158
2017 Cultural Heritage Policies Branch 16 28 21 29 5 0 0 45 34 20

Question 16. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Parks Canada 58 32 7 2 1 0 0 90 3 4098
2017 Indigenous Affairs and Cultural Heritage Directorate 54 34 10 3 0 0 0 88 3 158
2017 Cultural Heritage Policies Branch 35 45 14 6 0 0 0 80 6 20

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Parks Canada 30 41 10 12 6 0 0 72 18 4096
2017 Indigenous Affairs and Cultural Heritage Directorate 21 44 12 14 7 1 0 66 22 158
2017 Cultural Heritage Policies Branch 11 54 14 21 0 0 0 65 21 20

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Parks Canada 37 36 12 10 5 0 0 73 15 4095
2017 Indigenous Affairs and Cultural Heritage Directorate 32 30 22 10 6 0 1 62 16 158
2017 Cultural Heritage Policies Branch 20 25 37 9 10 0 0 45 19 20

Question 19. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Parks Canada 34 39 12 9 4 0 0 74 14 4095
2017 Indigenous Affairs and Cultural Heritage Directorate 29 28 17 20 5 1 0 58 25 158
2017 Cultural Heritage Policies Branch 26 9 21 29 10 5 0 37 41 20

Question 20. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Parks Canada 50 36 7 4 2 0 0 87 6 4090
2017 Indigenous Affairs and Cultural Heritage Directorate 39 40 10 8 2 0 1 79 11 157
2017 Cultural Heritage Policies Branch 31 30 26 9 5 0 0 60 14 20

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Parks Canada 37 34 17 7 4 0 1 72 12 4108
2017 Indigenous Affairs and Cultural Heritage Directorate 28 29 15 15 9 1 3 59 25 158
2017 Cultural Heritage Policies Branch 34 31 5 16 14 0 0 65 31 20

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Parks Canada 8 22 36 19 11 1 3 31 32 4084
2017 Indigenous Affairs and Cultural Heritage Directorate 11 32 34 12 4 3 4 17 46 158
2017 Cultural Heritage Policies Branch 26 34 26 10 5 0 0 14 60 20

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Parks Canada 9 18 28 21 18 3 3 42 29 4076
2017 Indigenous Affairs and Cultural Heritage Directorate 19 30 27 11 8 3 3 20 51 158
2017 Cultural Heritage Policies Branch 29 46 15 5 5 0 0 9 75 20

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Parks Canada 14 24 28 15 11 3 4 28 41 4080
2017 Indigenous Affairs and Cultural Heritage Directorate 15 30 31 14 5 3 2 19 48 158
2017 Cultural Heritage Policies Branch 14 35 37 9 5 0 0 14 50 20

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Parks Canada 5 10 26 30 22 1 6 56 16 4061
2017 Indigenous Affairs and Cultural Heritage Directorate 10 19 35 22 10 2 2 33 30 158
2017 Cultural Heritage Policies Branch 25 4 51 10 5 0 5 16 31 20

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Parks Canada 14 20 25 19 16 2 4 37 36 4080
2017 Indigenous Affairs and Cultural Heritage Directorate 29 28 17 11 7 4 3 19 62 158
2017 Cultural Heritage Policies Branch 29 21 20 21 5 5 0 27 52 20

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Parks Canada 9 15 25 21 20 4 6 45 27 4082
2017 Indigenous Affairs and Cultural Heritage Directorate 14 20 25 18 11 2 10 33 38 158
2017 Cultural Heritage Policies Branch 28 41 11 6 5 0 9 11 77 20

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Parks Canada 12 21 29 15 13 4 6 31 37 4085
2017 Indigenous Affairs and Cultural Heritage Directorate 16 27 30 12 4 3 8 18 49 158
2017 Cultural Heritage Policies Branch 25 19 32 15 5 0 5 21 46 20
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Parks Canada 71 12 5 3 3 0 6 89 6 4106
2017 Indigenous Affairs and Cultural Heritage Directorate 57 23 9 8 3 0 1 80 11 158
2017 Cultural Heritage Policies Branch 50 14 5 21 10 0 0 65 30 20

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Parks Canada 22 32 15 13 10 4 3 58 25 4103
2017 Indigenous Affairs and Cultural Heritage Directorate 15 22 18 18 16 6 5 41 38 158
2017 Cultural Heritage Policies Branch 9 26 10 30 5 20 0 44 44 20

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Parks Canada 38 33 9 11 8 0 0 71 19 4100
2017 Indigenous Affairs and Cultural Heritage Directorate 31 30 10 15 14 1 0 61 29 158
2017 Cultural Heritage Policies Branch 26 45 10 9 11 0 0 71 20 20

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 35 13 13 8 2 1 65 22 174044
2017 Parks Canada 30 38 10 14 7 1 0 69 21 4107
2017 Indigenous Affairs and Cultural Heritage Directorate 31 39 11 10 7 1 2 72 18 158
2017 Cultural Heritage Policies Branch 20 35 14 11 21 0 0 54 31 20

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 28 15 13 11 9 1 58 26 174123
2017 Parks Canada 27 30 12 13 9 8 1 63 24 4107
2017 Indigenous Affairs and Cultural Heritage Directorate 25 30 17 10 9 9 1 61 21 158
2017 Cultural Heritage Policies Branch 10 39 20 5 21 5 0 52 27 20

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 21 18 17 14 16 3 40 38 174082
2017 Parks Canada 11 23 17 21 14 12 2 39 41 4103
2017 Indigenous Affairs and Cultural Heritage Directorate 5 15 23 17 12 24 4 28 40 157
2017 Cultural Heritage Policies Branch 0 14 14 29 0 42 0 25 51 20

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Parks Canada 39 41 8 9 4 0 0 80 13 4102
2017 Indigenous Affairs and Cultural Heritage Directorate 38 31 9 14 9 0 0 69 23 158
2017 Cultural Heritage Policies Branch 55 29 11 5 0 0 0 85 5 20
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Parks Canada 36 34 11 10 7 0 0 71 18 4103
2017 Indigenous Affairs and Cultural Heritage Directorate 35 32 6 16 9 0 1 68 25 157
2017 Cultural Heritage Policies Branch 15 32 11 20 17 0 5 49 39 19

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Parks Canada 47 31 10 7 5 1 0 79 12 4106
2017 Indigenous Affairs and Cultural Heritage Directorate 41 30 10 9 8 2 1 73 17 157
2017 Cultural Heritage Policies Branch 21 31 21 6 11 10 0 58 19 19

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Parks Canada 43 33 9 9 6 0 0 76 15 4108
2017 Indigenous Affairs and Cultural Heritage Directorate 38 32 7 13 6 1 2 73 20 157
2017 Cultural Heritage Policies Branch 21 27 15 21 6 5 5 54 30 19

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Parks Canada 81 10 3 2 2 0 3 93 4 4105
2017 Indigenous Affairs and Cultural Heritage Directorate 84 10 2 2 1 0 1 95 3 157
2017 Cultural Heritage Policies Branch 64 25 0 6 0 0 5 94 6 19

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Parks Canada 49 24 8 5 5 3 7 81 11 4100
2017 Indigenous Affairs and Cultural Heritage Directorate 55 26 6 7 1 3 2 85 9 158
2017 Cultural Heritage Policies Branch 29 46 5 5 0 15 0 89 6 20

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 27 8 6 5 1 0 81 11 174035
2017 Parks Canada 54 27 7 6 5 0 0 82 11 4100
2017 Indigenous Affairs and Cultural Heritage Directorate 55 25 6 5 6 1 1 82 11 158
2017 Cultural Heritage Policies Branch 46 19 16 5 5 10 0 72 11 20

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Parks Canada 58 25 9 4 4 1 0 83 8 4104
2017 Indigenous Affairs and Cultural Heritage Directorate 56 25 8 3 5 3 1 84 8 158
2017 Cultural Heritage Policies Branch 46 14 21 4 5 10 0 66 10 20

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Parks Canada 49 27 9 8 6 0 0 77 14 4103
2017 Indigenous Affairs and Cultural Heritage Directorate 46 27 8 10 8 0 1 74 18 158
2017 Cultural Heritage Policies Branch 29 31 10 14 12 0 5 63 27 20
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 36 14 11 6 3 5 66 18 38833
2017 Parks Canada 22 36 17 12 6 2 4 62 20 1167
2017 Indigenous Affairs and Cultural Heritage Directorate 8 32 16 19 12 5 9 46 36 46

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Parks Canada 33 32 13 10 6 6 1 69 17 4105
2017 Indigenous Affairs and Cultural Heritage Directorate 24 34 18 8 5 10 0 65 15 158
2017 Cultural Heritage Policies Branch 20 25 25 5 9 16 0 54 17 20

Question 41. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Parks Canada 29 33 14 14 8 2 0 63 22 4102
2017 Indigenous Affairs and Cultural Heritage Directorate 15 35 18 18 10 4 0 52 29 158
2017 Cultural Heritage Policies Branch 14 35 26 5 14 6 0 53 20 20

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Parks Canada 20 30 18 16 10 5 1 53 28 4100
2017 Indigenous Affairs and Cultural Heritage Directorate 11 23 24 20 10 12 1 39 33 158
2017 Cultural Heritage Policies Branch 9 25 20 14 14 17 0 41 34 20

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 20 27 17 14 15 6 0 50 31 174190
2017 Parks Canada 24 27 15 14 13 7 0 55 28 4106
2017 Indigenous Affairs and Cultural Heritage Directorate 15 27 15 18 14 9 1 47 36 157
2017 Cultural Heritage Policies Branch 11 40 26 10 14 0 0 51 24 20

Question 44. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Parks Canada 19 33 15 18 12 4 0 54 31 4106
2017 Indigenous Affairs and Cultural Heritage Directorate 13 27 20 20 12 7 1 43 35 158
2017 Cultural Heritage Policies Branch 0 40 36 14 9 0 0 40 24 20
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Parks Canada 32 41 14 9 4 1 0 73 13 4102
2017 Indigenous Affairs and Cultural Heritage Directorate 23 51 10 7 6 2 0 76 14 157
2017 Cultural Heritage Policies Branch 14 62 19 0 5 0 0 77 5 20

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 41 12 4 2 3 0 81 7 173773
2017 Parks Canada 42 41 9 4 1 2 0 85 6 4094
2017 Indigenous Affairs and Cultural Heritage Directorate 43 44 6 4 1 2 0 89 4 156
2017 Cultural Heritage Policies Branch 46 30 9 10 0 6 0 80 10 20

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Parks Canada 34 34 12 10 5 4 1 72 16 4097
2017 Indigenous Affairs and Cultural Heritage Directorate 28 33 14 10 6 8 2 67 17 156
2017 Cultural Heritage Policies Branch 20 55 14 0 6 0 5 79 6 20

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 34 19 11 6 4 1 61 18 173919
2017 Parks Canada 22 33 19 13 7 5 1 58 22 4097
2017 Indigenous Affairs and Cultural Heritage Directorate 17 33 18 17 9 5 1 54 28 157
2017 Cultural Heritage Policies Branch 5 41 11 29 9 5 0 48 41 20

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Parks Canada 21 25 15 15 13 8 2 51 32 4099
2017 Indigenous Affairs and Cultural Heritage Directorate 16 18 14 25 14 13 1 39 44 157
2017 Cultural Heritage Policies Branch 11 9 20 30 9 21 0 25 50 20

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 59 20 8 4 2 2 5 85 7 174121
2017 Parks Canada 61 16 6 3 2 2 10 88 5 4106
2017 Indigenous Affairs and Cultural Heritage Directorate 59 25 6 6 2 0 2 86 7 158
2017 Cultural Heritage Policies Branch 40 36 11 9 5 0 0 75 14 20

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 66 20 6 2 1 2 3 90 4 174041
2017 Parks Canada 68 16 6 2 2 3 3 89 4 4099
2017 Indigenous Affairs and Cultural Heritage Directorate 58 24 8 2 0 5 3 89 2 158
2017 Cultural Heritage Policies Branch 45 40 0 5 0 11 0 95 5 20

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Parks Canada 23 33 16 15 9 4 1 59 25 4106
2017 Indigenous Affairs and Cultural Heritage Directorate 14 29 18 18 13 6 2 47 34 158
2017 Cultural Heritage Policies Branch 9 29 37 20 5 0 0 38 25 20

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Parks Canada 21 28 15 16 13 4 3 53 32 4102
2017 Indigenous Affairs and Cultural Heritage Directorate 15 20 15 17 28 3 3 36 47 158
2017 Cultural Heritage Policies Branch 18 15 0 25 35 6 0 36 64 20

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Parks Canada 23 39 18 11 6 3 0 64 17 4107
2017 Indigenous Affairs and Cultural Heritage Directorate 15 40 25 10 6 4 0 57 17 158
2017 Cultural Heritage Policies Branch 15 31 35 5 14 0 0 46 19 20

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Parks Canada 38 35 15 5 3 5 1 77 8 4102
2017 Indigenous Affairs and Cultural Heritage Directorate 28 42 15 4 3 7 1 75 8 158
2017 Cultural Heritage Policies Branch 26 54 5 0 9 6 0 85 10 20

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Parks Canada 39 40 11 6 3 2 0 81 8 4101
2017 Indigenous Affairs and Cultural Heritage Directorate 29 48 9 6 3 4 1 81 10 158
2017 Cultural Heritage Policies Branch 26 50 15 0 9 0 0 76 9 20

Question 57. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Parks Canada 48 36 8 5 3 0 0 84 8 4103
2017 Indigenous Affairs and Cultural Heritage Directorate 35 42 12 3 8 0 0 77 11 158
2017 Cultural Heritage Policies Branch 35 36 20 0 9 0 0 71 9 20

Question 58. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Parks Canada 43 32 12 8 4 0 0 76 12 4099
2017 Indigenous Affairs and Cultural Heritage Directorate 29 31 20 13 7 1 0 61 19 158
2017 Cultural Heritage Policies Branch 11 39 32 9 9 0 0 50 19 20

Question 59. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Parks Canada 38 35 12 9 5 0 0 74 14 4100
2017 Indigenous Affairs and Cultural Heritage Directorate 26 37 19 9 7 1 0 64 17 157
2017 Cultural Heritage Policies Branch 11 39 37 4 9 0 0 50 14 20

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Parks Canada 39 25 16 9 6 4 1 68 16 4098
2017 Indigenous Affairs and Cultural Heritage Directorate 33 23 14 11 11 6 1 61 24 157
2017 Cultural Heritage Policies Branch 21 21 16 26 10 6 0 45 38 19
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Public Service 26 40 34 174196
2017 Parks Canada 27 38 35 4098
2017 Indigenous Affairs and Cultural Heritage Directorate 34 38 28 158
2017 Cultural Heritage Policies Branch 42 22 36 20

Question 62. Please indicate your reason for leaving.
Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Public Service 18 30 29 6 10 6 45785
2017 Parks Canada 11 21 12 11 39 5 1100
2017 Indigenous Affairs and Cultural Heritage Directorate 20 31 14 5 29 0 52
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 18 82 173948
2017 Parks Canada 18 82 4091
2017 Indigenous Affairs and Cultural Heritage Directorate 16 84 157

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Organization
(%)		 Total responses
2017 Public Service 51 30018
2017 Parks Canada 54 711
2017 Indigenous Affairs and Cultural Heritage Directorate 72 26

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Organization
(%)		 Total responses
2017 Public Service 63 30018
2017 Parks Canada 52 711
2017 Indigenous Affairs and Cultural Heritage Directorate 39 26

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Organization
(%)		 Total responses
2017 Public Service 8 30018
2017 Parks Canada 8 711

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2017 Public Service 5 30018
2017 Parks Canada 1 711
2017 Indigenous Affairs and Cultural Heritage Directorate 0 26

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2017 Public Service 6 30018
2017 Parks Canada 7 711

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2017 Public Service 9 30018
2017 Parks Canada 22 711

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 4 30018
2017 Parks Canada 5 711

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Organization
(%)		 Total responses
2017 Public Service 41 30045
2017 Parks Canada 40 711
2017 Indigenous Affairs and Cultural Heritage Directorate 52 26

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Organization
(%)		 Total responses
2017 Public Service 40 30045
2017 Parks Canada 39 711
2017 Indigenous Affairs and Cultural Heritage Directorate 49 26

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Organization
(%)		 Total responses
2017 Public Service 45 30045
2017 Parks Canada 40 711
2017 Indigenous Affairs and Cultural Heritage Directorate 49 26

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Organization
(%)		 Total responses
2017 Public Service 41 30045
2017 Parks Canada 36 711
2017 Indigenous Affairs and Cultural Heritage Directorate 46 26

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Organization
(%)		 Total responses
2017 Public Service 30 30045
2017 Parks Canada 26 711
2017 Indigenous Affairs and Cultural Heritage Directorate 37 26

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Organization
(%)		 Total responses
2017 Public Service 57 30045
2017 Parks Canada 56 711
2017 Indigenous Affairs and Cultural Heritage Directorate 60 26

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Organization
(%)		 Total responses
2017 Public Service 36 30045
2017 Parks Canada 33 711
2017 Indigenous Affairs and Cultural Heritage Directorate 24 26

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Organization
(%)		 Total responses
2017 Public Service 2 30045
2017 Parks Canada 2 711
2017 Indigenous Affairs and Cultural Heritage Directorate 0 26

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Organization
(%)		 Total responses
2017 Public Service 10 30045
2017 Parks Canada 14 711

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Organization
(%)		 Total responses
2017 Public Service 13 30045
2017 Parks Canada 12 711

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Organization
(%)		 Total responses
2017 Public Service 48 30045
2017 Parks Canada 41 711
2017 Indigenous Affairs and Cultural Heritage Directorate 25 26

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Organization
(%)		 Total responses
2017 Public Service 29 30045
2017 Parks Canada 32 711
2017 Indigenous Affairs and Cultural Heritage Directorate 33 26

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 14 30045
2017 Parks Canada 10 711

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2017 Public Service 52 30031
2017 Parks Canada 53 710
2017 Indigenous Affairs and Cultural Heritage Directorate 56 26

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization
(%)		 Total responses
2017 Public Service 29 30031
2017 Parks Canada 29 710

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 30031
2017 Parks Canada 14 710

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Organization
(%)		 Total responses
2017 Public Service 22 30031
2017 Parks Canada 16 710

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2017 Public Service 11 30031
2017 Parks Canada 10 710

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 8 30031
2017 Parks Canada 6 710

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2017 Public Service 14 30031
2017 Parks Canada 17 710

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 11 30031
2017 Parks Canada 11 710
2017 Indigenous Affairs and Cultural Heritage Directorate 24 26

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Organization
(%)		 Total responses
2017 Public Service 25 30031
2017 Parks Canada 24 710
2017 Indigenous Affairs and Cultural Heritage Directorate 26 26

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Parks Canada 13 665

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2017 Public Service 17 27791
2017 Parks Canada 24 665

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Parks Canada 12 665

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Organization
(%)		 Total responses
2017 Public Service 8 27791
2017 Parks Canada 8 665

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Parks Canada 12 665

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 11 27791
2017 Parks Canada 8 665

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Parks Canada 8 665

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Parks Canada 13 665

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Parks Canada 10 665
2017 Indigenous Affairs and Cultural Heritage Directorate 18 25

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2017 Public Service 26 27791
2017 Parks Canada 25 665
2017 Indigenous Affairs and Cultural Heritage Directorate 21 25

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Parks Canada 7 665

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2017 Public Service 45 27791
2017 Parks Canada 40 665
2017 Indigenous Affairs and Cultural Heritage Directorate 50 25

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Organization
(%)		 Total responses
2017 Public Service 2 27791
2017 Parks Canada 1 665
2017 Indigenous Affairs and Cultural Heritage Directorate 0 25

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2017 Public Service 53 27791
2017 Parks Canada 51 665
2017 Indigenous Affairs and Cultural Heritage Directorate 55 25

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Organization
(%)		 Total responses
2017 Public Service 1 27791
2017 Indigenous Affairs and Cultural Heritage Directorate 0 25

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 14 27791
2017 Parks Canada 13 665
2017 Indigenous Affairs and Cultural Heritage Directorate 19 25

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 93 7 30021
2017 Parks Canada 94 6 712
2017 Indigenous Affairs and Cultural Heritage Directorate 97 3 26

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Parks Canada 18 19 17 9 7 21 9 53 23 4099
2017 Indigenous Affairs and Cultural Heritage Directorate 9 17 17 9 7 29 11 43 28 158
2017 Cultural Heritage Policies Branch 9 14 9 10 5 48 5 50 30 20

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Parks Canada 30 30 16 8 5 9 1 67 15 4098
2017 Indigenous Affairs and Cultural Heritage Directorate 16 25 20 8 8 20 4 54 21 158
2017 Cultural Heritage Policies Branch 19 31 15 10 5 21 0 63 18 20
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 48 10 6 2 2 5 81 9 174249
2017 Parks Canada 24 45 10 8 5 4 5 75 14 4106
2017 Indigenous Affairs and Cultural Heritage Directorate 31 43 8 7 5 4 2 79 13 158
2017 Cultural Heritage Policies Branch 24 61 11 0 0 5 0 89 0 20

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 24 21 9 7 20 8 49 22 173925
2017 Parks Canada 9 20 19 13 9 21 8 41 32 4097
2017 Indigenous Affairs and Cultural Heritage Directorate 5 14 24 13 11 27 5 28 36 158
2017 Cultural Heritage Policies Branch 0 10 15 19 9 42 5 18 53 20

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 38 32 11 4 2 8 5 81 7 174213
2017 Parks Canada 37 31 10 5 2 10 5 80 9 4105
2017 Indigenous Affairs and Cultural Heritage Directorate 37 27 10 7 3 15 3 77 11 158
2017 Cultural Heritage Policies Branch 20 25 14 6 11 24 0 59 22 20

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 31 14 6 4 11 5 72 11 173897
2017 Parks Canada 28 31 13 7 3 13 5 73 12 4102
2017 Indigenous Affairs and Cultural Heritage Directorate 23 33 16 3 3 20 1 72 7 158
2017 Cultural Heritage Policies Branch 15 29 25 0 5 25 0 60 6 20
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 8 92 173800
2017 Parks Canada 7 93 4087
2017 Indigenous Affairs and Cultural Heritage Directorate 7 93 158

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Organization
(%)		 Total responses
2017 Public Service 38 13842
2017 Parks Canada 42 281
2017 Indigenous Affairs and Cultural Heritage Directorate 53 12

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Organization
(%)		 Total responses
2017 Public Service 79 13842
2017 Parks Canada 69 281
2017 Indigenous Affairs and Cultural Heritage Directorate 67 12

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13842
2017 Parks Canada 3 281
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13842
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13842
2017 Parks Canada 6 281

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2017 Public Service 9 13842
2017 Parks Canada 26 281

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13842
2017 Parks Canada 5 281

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Organization
(%)		 Total responses
2017 Public Service 24 13782
2017 Parks Canada 18 277

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Organization
(%)		 Total responses
2017 Public Service 19 13782
2017 Parks Canada 15 277
2017 Indigenous Affairs and Cultural Heritage Directorate 52 12

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Organization
(%)		 Total responses
2017 Public Service 14 13782
2017 Parks Canada 7 277
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13782
2017 Parks Canada 4 277
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Organization
(%)		 Total responses
2017 Public Service 25 13782
2017 Parks Canada 28 277

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Organization
(%)		 Total responses
2017 Public Service 30 13782
2017 Parks Canada 37 277

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13782
2017 Parks Canada 3 277
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization
(%)		 Total responses
2017 Public Service 2 13782
2017 Parks Canada 3 277
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Organization
(%)		 Total responses
2017 Public Service 8 13782
2017 Parks Canada 7 277

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13782
2017 Parks Canada 12 277

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization
(%)		 Total responses
2017 Public Service 1 13782
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13782
2017 Parks Canada 7 277

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Organization
(%)		 Total responses
2017 Public Service 0 13782
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 20 13782
2017 Parks Canada 25 277

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2017 Public Service 31 13844
2017 Parks Canada 34 280

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13844
2017 Parks Canada 18 280
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13844
2017 Parks Canada 10 280
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Organization
(%)		 Total responses
2017 Public Service 19 13844
2017 Parks Canada 13 280
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13844
2017 Parks Canada 5 280
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13844
2017 Parks Canada 5 280
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 13844
2017 Parks Canada 14 280

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Organization
(%)		 Total responses
2017 Public Service 8 13844
2017 Parks Canada 9 280

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Organization
(%)		 Total responses
2017 Public Service 48 13844
2017 Parks Canada 42 280
2017 Indigenous Affairs and Cultural Heritage Directorate 49 12

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 12884
2017 Parks Canada 10 265
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2017 Public Service 13 12884
2017 Parks Canada 20 265

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Organization
(%)		 Total responses
2017 Public Service 5 12884
2017 Parks Canada 7 265
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Organization
(%)		 Total responses
2017 Public Service 3 12884
2017 Parks Canada 2 265
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Organization
(%)		 Total responses
2017 Public Service 3 12884
2017 Parks Canada 5 265
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 5 12884
2017 Parks Canada 6 265

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 12884
2017 Parks Canada 8 265

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884
2017 Parks Canada 14 265
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884
2017 Parks Canada 10 265

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2017 Public Service 24 12884
2017 Parks Canada 26 265

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884
2017 Parks Canada 10 265

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2017 Public Service 44 12884
2017 Parks Canada 41 265
2017 Indigenous Affairs and Cultural Heritage Directorate 44 12

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Organization
(%)		 Total responses
2017 Public Service 2 12884
2017 Parks Canada 3 265
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2017 Public Service 61 12884
2017 Parks Canada 59 265
2017 Indigenous Affairs and Cultural Heritage Directorate 64 12

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Organization
(%)		 Total responses
2017 Public Service 1 12884
2017 Indigenous Affairs and Cultural Heritage Directorate 0 12

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 13 12884
2017 Parks Canada 12 265

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 93 7 13875
2017 Parks Canada 94 6 280
2017 Indigenous Affairs and Cultural Heritage Directorate 93 7 12

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Parks Canada 20 18 19 4 3 28 9 60 10 4097
2017 Indigenous Affairs and Cultural Heritage Directorate 11 16 17 2 1 43 11 58 5 158
2017 Cultural Heritage Policies Branch 9 14 5 0 0 67 5 83 0 20

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Parks Canada 33 30 16 4 2 12 2 73 8 4099
2017 Indigenous Affairs and Cultural Heritage Directorate 22 29 16 3 2 23 5 70 7 158
2017 Cultural Heritage Policies Branch 30 35 14 0 5 16 0 78 6 20
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Parks Canada 13 21 21 18 25 0 1 35 44 4107
2017 Indigenous Affairs and Cultural Heritage Directorate 12 23 23 16 24 0 1 35 41 158
2017 Cultural Heritage Policies Branch 15 37 24 9 15 0 0 52 25 20

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Parks Canada 25 28 24 13 9 0 1 54 22 4105
2017 Indigenous Affairs and Cultural Heritage Directorate 12 22 30 13 23 0 0 34 36 158
2017 Cultural Heritage Policies Branch 5 21 30 20 25 0 0 26 45 20

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Parks Canada 38 28 18 8 4 0 3 68 13 4093
2017 Indigenous Affairs and Cultural Heritage Directorate 23 25 20 16 15 0 1 49 31 157
2017 Cultural Heritage Policies Branch 14 21 31 15 19 0 0 35 34 20

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Parks Canada 24 23 23 15 13 0 1 48 29 4107
2017 Indigenous Affairs and Cultural Heritage Directorate 12 14 24 21 28 0 1 26 49 158
2017 Cultural Heritage Policies Branch 6 15 30 15 34 0 0 21 49 20

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Parks Canada 45 26 14 6 4 0 4 74 10 4098
2017 Indigenous Affairs and Cultural Heritage Directorate 30 28 16 7 11 0 7 62 20 157
2017 Cultural Heritage Policies Branch 30 24 16 15 14 0 0 54 30 20

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Parks Canada 30 31 20 12 7 0 1 61 18 4086
2017 Indigenous Affairs and Cultural Heritage Directorate 20 32 21 15 10 1 1 53 25 155
2017 Cultural Heritage Policies Branch 16 40 15 14 14 0 0 56 29 20

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Parks Canada 30 32 20 11 6 1 1 63 17 4089
2017 Indigenous Affairs and Cultural Heritage Directorate 19 34 25 11 7 1 2 55 19 156
2017 Cultural Heritage Policies Branch 0 50 29 11 11 0 0 50 21 20

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Parks Canada 28 32 21 11 6 0 1 61 18 4085
2017 Indigenous Affairs and Cultural Heritage Directorate 13 29 26 18 10 1 3 43 29 156
2017 Cultural Heritage Policies Branch 9 26 21 24 20 0 0 35 44 20

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Parks Canada 31 32 19 11 6 1 1 64 17 4092
2017 Indigenous Affairs and Cultural Heritage Directorate 23 27 20 16 11 1 2 52 28 156
2017 Cultural Heritage Policies Branch 5 27 14 30 24 0 0 32 54 20

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Parks Canada 39 32 17 7 4 0 1 72 11 4078
2017 Indigenous Affairs and Cultural Heritage Directorate 30 33 22 7 5 0 3 65 12 155
2017 Cultural Heritage Policies Branch 14 22 50 5 9 0 0 36 14 20

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Parks Canada 56 24 12 5 2 0 1 81 7 4095
2017 Indigenous Affairs and Cultural Heritage Directorate 43 28 16 7 4 0 2 73 11 158
2017 Cultural Heritage Policies Branch 55 11 20 0 10 0 5 69 10 20

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Parks Canada 73 13 6 4 3 1 2 88 6 4100
2017 Indigenous Affairs and Cultural Heritage Directorate 72 15 5 3 2 1 2 90 5 158
2017 Cultural Heritage Policies Branch 86 14 0 0 0 0 0 100 0 20

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Parks Canada 49 31 12 5 2 0 1 81 7 4100
2017 Indigenous Affairs and Cultural Heritage Directorate 48 29 11 7 3 1 1 78 11 158
2017 Cultural Heritage Policies Branch 56 34 10 0 0 0 0 90 0 20

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Parks Canada 58 22 9 6 4 0 1 81 10 4099
2017 Indigenous Affairs and Cultural Heritage Directorate 61 19 8 5 5 1 1 82 10 158
2017 Cultural Heritage Policies Branch 55 14 20 0 11 0 0 70 11 20

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Parks Canada 57 14 6 2 1 0 20 89 4 4096
2017 Indigenous Affairs and Cultural Heritage Directorate 53 10 6 1 1 1 28 88 4 158
2017 Cultural Heritage Policies Branch 44 11 10 0 0 0 36 85 0 20

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Parks Canada 57 25 10 3 2 0 3 85 5 4077
2017 Indigenous Affairs and Cultural Heritage Directorate 65 19 6 2 1 0 7 90 3 158
2017 Cultural Heritage Policies Branch 71 19 5 0 0 0 5 95 0 20

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Parks Canada 49 20 12 8 9 0 2 71 17 4106
2017 Indigenous Affairs and Cultural Heritage Directorate 53 15 14 5 8 0 5 71 13 158
2017 Cultural Heritage Policies Branch 57 5 20 5 10 0 5 64 15 20

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Parks Canada 53 29 11 3 2 0 2 83 5 4096
2017 Indigenous Affairs and Cultural Heritage Directorate 50 28 13 4 2 0 3 80 7 158
2017 Cultural Heritage Policies Branch 45 20 14 5 5 0 11 73 11 20

Question 84. Overall, my level of work-related stress is
Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Parks Canada 14 32 36 12 5 0 0 46 18 4109
2017 Indigenous Affairs and Cultural Heritage Directorate 6 21 40 21 11 1 0 27 33 158
2017 Cultural Heritage Policies Branch 0 31 26 28 15 0 0 31 44 20

Question 85. After my workday, I feel emotionally drained.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Parks Canada 8 18 38 24 12 0 1 36 26 4090
2017 Indigenous Affairs and Cultural Heritage Directorate 8 28 36 18 10 0 0 28 36 158
2017 Cultural Heritage Policies Branch 11 38 52 0 0 0 0 0 48 20

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Parks Canada 17 36 20 13 9 5 1 56 23 4102
2017 Indigenous Affairs and Cultural Heritage Directorate 18 42 17 11 6 6 0 63 18 158
2017 Cultural Heritage Policies Branch 16 48 21 14 0 0 0 65 14 20

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Parks Canada 19 38 16 15 9 2 0 59 24 4105
2017 Indigenous Affairs and Cultural Heritage Directorate 13 31 11 25 15 4 1 46 42 158
2017 Cultural Heritage Policies Branch 11 24 6 24 30 6 0 37 57 20
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 17 83 173939
2017 Parks Canada 13 87 4092
2017 Indigenous Affairs and Cultural Heritage Directorate 14 86 158

Question 89. Were any measures taken to accommodate your needs?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 78 22 29537
2017 Parks Canada 72 28 513
2017 Indigenous Affairs and Cultural Heritage Directorate 92 8 23

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Parks Canada 46 37 6 6 3 0 2 84 9 374
2017 Indigenous Affairs and Cultural Heritage Directorate 64 30 6 0 0 0 0 94 0 21
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Parks Canada 17 23 23 15 19 2 0 18 82 4109
2017 Indigenous Affairs and Cultural Heritage Directorate 23 24 20 15 14 3 2 24 76 158
2017 Cultural Heritage Policies Branch 24 21 19 14 16 5 0 26 74 20

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 22 111807
2017 Parks Canada 29 3211
2017 Indigenous Affairs and Cultural Heritage Directorate 19 113
2017 Cultural Heritage Policies Branch 0 13

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 34 111807
2017 Parks Canada 36 3211
2017 Indigenous Affairs and Cultural Heritage Directorate 26 113
2017 Cultural Heritage Policies Branch 53 13

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 18 111807
2017 Parks Canada 18 3211
2017 Indigenous Affairs and Cultural Heritage Directorate 17 113
2017 Cultural Heritage Policies Branch 16 13

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Organization
(%)		 Total responses
2017 Public Service 47 111807
2017 Parks Canada 59 3211
2017 Indigenous Affairs and Cultural Heritage Directorate 52 113
2017 Cultural Heritage Policies Branch 63 13

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Organization
(%)		 Total responses
2017 Public Service 6 111807
2017 Parks Canada 3 3211
2017 Indigenous Affairs and Cultural Heritage Directorate 6 113
2017 Cultural Heritage Policies Branch 16 13

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Organization
(%)		 Total responses
2017 Public Service 40 111807
2017 Parks Canada 35 3211
2017 Indigenous Affairs and Cultural Heritage Directorate 43 113
2017 Cultural Heritage Policies Branch 7 13

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Organization 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Public Service 7 48 18 10 4 14 109569
2017 Parks Canada 6 42 18 11 4 19 3126
2017 Indigenous Affairs and Cultural Heritage Directorate 10 40 22 5 7 16 114
2017 Cultural Heritage Policies Branch 22 43 20 7 0 8 14

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Parks Canada 13 24 14 19 23 1 5 40 45 3239
2017 Indigenous Affairs and Cultural Heritage Directorate 5 14 11 25 33 1 10 21 66 115
2017 Cultural Heritage Policies Branch 7 8 13 14 43 0 15 18 67 14

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Parks Canada 4 11 12 18 44 3 8 17 69 3233
2017 Indigenous Affairs and Cultural Heritage Directorate 3 5 6 23 48 2 13 9 84 115
2017 Cultural Heritage Policies Branch 0 0 6 22 50 0 22 0 92 14
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