2017 Public Service Employee Survey Results for Micro-organizations combined by Question 104. With which of the following communities do you most closely identify in relation to your current job?
The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.
Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the anonymity of respondents.
Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.
Survey Themes
My Job
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 37 | 63 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 22 |
2017 | Federal regulators | 45 | 43 | 2 | 8 | 3 | 0 | 0 | 87 | 11 | 60 |
2017 | Compliance, inspection and enforcement | 50 | 38 | 2 | 8 | 2 | 0 | 0 | 88 | 10 | 41 |
2017 | Communications or public affairs | 47 | 39 | 3 | 8 | 3 | 0 | 0 | 86 | 11 | 61 |
2017 | Access to information and privacy | 49 | 43 | 4 | 0 | 5 | 0 | 0 | 91 | 5 | 26 |
2017 | Science and technology | 33 | 42 | 8 | 4 | 13 | 0 | 0 | 75 | 17 | 27 |
2017 | Legal services | 32 | 62 | 2 | 4 | 0 | 0 | 0 | 94 | 4 | 52 |
2017 | Administration and operations | 58 | 33 | 4 | 3 | 2 | 0 | 0 | 91 | 5 | 177 |
2017 | Human resources | 58 | 33 | 0 | 9 | 0 | 0 | 0 | 91 | 9 | 39 |
2017 | Financial management | 69 | 30 | 0 | 0 | 1 | 0 | 0 | 99 | 1 | 61 |
2017 | Information management | 48 | 42 | 6 | 5 | 0 | 0 | 0 | 89 | 5 | 21 |
2017 | Information technology | 71 | 20 | 2 | 5 | 1 | 0 | 0 | 91 | 7 | 51 |
2017 | Policy | 29 | 56 | 1 | 11 | 2 | 0 | 0 | 85 | 13 | 57 |
2017 | Project management | 30 | 39 | 8 | 20 | 3 | 0 | 0 | 69 | 23 | 41 |
2017 | Other services to the public | 55 | 33 | 5 | 4 | 4 | 0 | 0 | 88 | 7 | 25 |
2017 | None of the above | 52 | 29 | 4 | 5 | 9 | 0 | 0 | 81 | 15 | 51 |
2014 | Client contact centre | 50 | 40 | 7 | 3 | 0 | 0 | 0 | 90 | 3 | 30 |
2014 | Federal regulators | 41 | 43 | 3 | 5 | 2 | 0 | 6 | 90 | 7 | 63 |
2014 | Compliance, inspection and enforcement | 42 | 47 | 2 | 4 | 2 | 0 | 2 | 91 | 7 | 45 |
2014 | Communications or public affairs | 50 | 44 | 1 | 4 | 0 | 0 | 0 | 94 | 4 | 68 |
2014 | Access to information and privacy | 34 | 45 | 9 | 5 | 7 | 0 | 0 | 80 | 11 | 44 |
2014 | Science and technology | 44 | 25 | 0 | 19 | 13 | 0 | 0 | 69 | 31 | 16 |
2014 | Legal services | 60 | 35 | 3 | 1 | 0 | 0 | 0 | 95 | 1 | 86 |
2014 | Administration and operations | 55 | 34 | 5 | 5 | 1 | 0 | 0 | 90 | 6 | 288 |
2014 | Human resources | 58 | 38 | 2 | 2 | 0 | 0 | 0 | 96 | 2 | 50 |
2014 | Financial management | 65 | 29 | 0 | 6 | 0 | 0 | 0 | 94 | 6 | 51 |
2014 | Information management | 48 | 41 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 29 |
2014 | Information technology | 62 | 31 | 4 | 1 | 1 | 0 | 0 | 93 | 3 | 68 |
2014 | Other services to the public | 58 | 30 | 0 | 8 | 5 | 0 | 0 | 88 | 13 | 40 |
2014 | None of the above | 44 | 42 | 2 | 7 | 4 | 0 | 0 | 86 | 12 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 84 | 16 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 22 |
2017 | Federal regulators | 78 | 19 | 2 | 0 | 0 | 0 | 2 | 98 | 0 | 60 |
2017 | Compliance, inspection and enforcement | 76 | 17 | 5 | 0 | 0 | 2 | 0 | 95 | 0 | 41 |
2017 | Communications or public affairs | 74 | 18 | 5 | 0 | 1 | 2 | 0 | 93 | 1 | 61 |
2017 | Access to information and privacy | 71 | 17 | 4 | 4 | 5 | 0 | 0 | 88 | 9 | 26 |
2017 | Science and technology | 76 | 21 | 4 | 0 | 0 | 0 | 0 | 96 | 0 | 27 |
2017 | Legal services | 72 | 23 | 0 | 4 | 0 | 2 | 0 | 96 | 4 | 51 |
2017 | Administration and operations | 80 | 14 | 1 | 1 | 1 | 1 | 1 | 96 | 2 | 176 |
2017 | Human resources | 87 | 8 | 0 | 5 | 0 | 0 | 0 | 95 | 5 | 39 |
2017 | Financial management | 86 | 9 | 4 | 0 | 0 | 1 | 0 | 96 | 0 | 61 |
2017 | Information management | 70 | 19 | 0 | 5 | 0 | 0 | 6 | 94 | 6 | 21 |
2017 | Information technology | 76 | 24 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 51 |
2017 | Policy | 82 | 10 | 5 | 2 | 2 | 0 | 0 | 92 | 4 | 57 |
2017 | Project management | 64 | 24 | 4 | 3 | 3 | 0 | 2 | 90 | 6 | 41 |
2017 | Other services to the public | 74 | 17 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 25 |
2017 | None of the above | 61 | 23 | 11 | 0 | 4 | 0 | 0 | 85 | 4 | 50 |
2014 | Client contact centre | 67 | 23 | 3 | 3 | 0 | 0 | 3 | 93 | 3 | 30 |
2014 | Federal regulators | 79 | 10 | 3 | 2 | 0 | 0 | 6 | 95 | 2 | 63 |
2014 | Compliance, inspection and enforcement | 78 | 13 | 4 | 0 | 2 | 0 | 2 | 93 | 2 | 45 |
2014 | Communications or public affairs | 81 | 15 | 0 | 4 | 0 | 0 | 0 | 96 | 4 | 67 |
2014 | Access to information and privacy | 61 | 25 | 9 | 0 | 5 | 0 | 0 | 86 | 5 | 44 |
2014 | Science and technology | 75 | 13 | 6 | 6 | 0 | 0 | 0 | 88 | 6 | 16 |
2014 | Legal services | 81 | 16 | 1 | 1 | 0 | 0 | 0 | 98 | 1 | 86 |
2014 | Administration and operations | 76 | 17 | 2 | 3 | 2 | 0 | 1 | 93 | 5 | 288 |
2014 | Human resources | 80 | 16 | 4 | 0 | 0 | 0 | 0 | 96 | 0 | 50 |
2014 | Financial management | 86 | 8 | 4 | 2 | 0 | 0 | 0 | 94 | 2 | 51 |
2014 | Information management | 72 | 21 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 29 |
2014 | Information technology | 78 | 19 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 68 |
2014 | Other services to the public | 80 | 15 | 3 | 3 | 0 | 0 | 0 | 95 | 3 | 40 |
2014 | None of the above | 70 | 22 | 3 | 1 | 3 | 1 | 1 | 93 | 4 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 65 | 31 | 0 | 4 | 0 | 0 | 0 | 96 | 4 | 22 |
2017 | Federal regulators | 75 | 17 | 4 | 4 | 0 | 0 | 2 | 93 | 4 | 60 |
2017 | Compliance, inspection and enforcement | 64 | 19 | 9 | 5 | 2 | 0 | 0 | 83 | 8 | 41 |
2017 | Communications or public affairs | 65 | 16 | 4 | 13 | 1 | 0 | 0 | 81 | 15 | 61 |
2017 | Access to information and privacy | 63 | 24 | 0 | 14 | 0 | 0 | 0 | 86 | 14 | 26 |
2017 | Science and technology | 80 | 8 | 0 | 8 | 5 | 0 | 0 | 88 | 12 | 27 |
2017 | Legal services | 70 | 12 | 9 | 9 | 0 | 0 | 0 | 82 | 9 | 51 |
2017 | Administration and operations | 66 | 21 | 3 | 6 | 3 | 0 | 2 | 88 | 9 | 177 |
2017 | Human resources | 71 | 15 | 3 | 8 | 0 | 0 | 3 | 88 | 9 | 39 |
2017 | Financial management | 64 | 16 | 7 | 8 | 4 | 0 | 2 | 81 | 12 | 61 |
2017 | Information management | 65 | 21 | 0 | 5 | 0 | 4 | 6 | 94 | 6 | 21 |
2017 | Information technology | 71 | 20 | 3 | 3 | 0 | 0 | 2 | 93 | 4 | 51 |
2017 | Policy | 75 | 9 | 3 | 3 | 9 | 0 | 0 | 85 | 12 | 57 |
2017 | Project management | 62 | 14 | 7 | 13 | 0 | 0 | 4 | 79 | 13 | 41 |
2017 | Other services to the public | 79 | 13 | 0 | 4 | 4 | 0 | 0 | 92 | 8 | 25 |
2017 | None of the above | 61 | 25 | 2 | 6 | 6 | 0 | 0 | 86 | 13 | 51 |
2014 | Client contact centre | 50 | 17 | 13 | 7 | 7 | 0 | 7 | 71 | 14 | 30 |
2014 | Federal regulators | 79 | 5 | 5 | 3 | 2 | 0 | 6 | 90 | 5 | 63 |
2014 | Compliance, inspection and enforcement | 75 | 20 | 0 | 0 | 2 | 0 | 2 | 98 | 2 | 44 |
2014 | Communications or public affairs | 60 | 19 | 6 | 9 | 6 | 0 | 0 | 79 | 15 | 68 |
2014 | Access to information and privacy | 73 | 14 | 7 | 2 | 2 | 0 | 2 | 88 | 5 | 44 |
2014 | Science and technology | 75 | 25 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 16 |
2014 | Legal services | 67 | 17 | 6 | 5 | 5 | 0 | 0 | 85 | 9 | 86 |
2014 | Administration and operations | 67 | 18 | 2 | 9 | 3 | 0 | 1 | 86 | 12 | 288 |
2014 | Human resources | 64 | 20 | 6 | 6 | 0 | 2 | 2 | 88 | 6 | 50 |
2014 | Financial management | 67 | 24 | 2 | 6 | 0 | 0 | 2 | 92 | 6 | 51 |
2014 | Information management | 66 | 17 | 3 | 7 | 7 | 0 | 0 | 83 | 14 | 29 |
2014 | Information technology | 66 | 21 | 4 | 6 | 1 | 0 | 1 | 88 | 7 | 68 |
2014 | Other services to the public | 75 | 23 | 0 | 0 | 3 | 0 | 0 | 98 | 3 | 40 |
2014 | None of the above | 69 | 18 | 3 | 5 | 3 | 0 | 2 | 89 | 8 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 51 | 39 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 22 |
2017 | Federal regulators | 52 | 29 | 6 | 6 | 7 | 0 | 0 | 81 | 13 | 60 |
2017 | Compliance, inspection and enforcement | 63 | 21 | 0 | 14 | 2 | 0 | 0 | 84 | 16 | 41 |
2017 | Communications or public affairs | 57 | 23 | 6 | 8 | 5 | 0 | 0 | 80 | 13 | 61 |
2017 | Access to information and privacy | 34 | 34 | 0 | 20 | 12 | 0 | 0 | 68 | 32 | 26 |
2017 | Science and technology | 49 | 31 | 12 | 3 | 5 | 0 | 0 | 80 | 8 | 27 |
2017 | Legal services | 51 | 41 | 6 | 0 | 2 | 0 | 0 | 92 | 2 | 51 |
2017 | Administration and operations | 65 | 25 | 1 | 6 | 3 | 0 | 0 | 89 | 9 | 177 |
2017 | Human resources | 69 | 22 | 2 | 4 | 3 | 0 | 0 | 91 | 6 | 39 |
2017 | Financial management | 70 | 23 | 2 | 4 | 2 | 0 | 0 | 93 | 5 | 60 |
2017 | Information management | 55 | 35 | 6 | 5 | 0 | 0 | 0 | 90 | 5 | 21 |
2017 | Information technology | 62 | 21 | 9 | 6 | 2 | 0 | 0 | 83 | 8 | 51 |
2017 | Policy | 56 | 18 | 6 | 12 | 8 | 0 | 0 | 74 | 20 | 57 |
2017 | Project management | 47 | 25 | 12 | 7 | 8 | 0 | 0 | 73 | 15 | 41 |
2017 | Other services to the public | 57 | 33 | 0 | 6 | 4 | 0 | 0 | 90 | 10 | 25 |
2017 | None of the above | 62 | 27 | 2 | 7 | 2 | 0 | 0 | 89 | 9 | 51 |
2014 | Client contact centre | 53 | 23 | 17 | 7 | 0 | 0 | 0 | 77 | 7 | 30 |
2014 | Federal regulators | 51 | 25 | 3 | 8 | 5 | 0 | 8 | 83 | 14 | 63 |
2014 | Compliance, inspection and enforcement | 53 | 24 | 7 | 4 | 7 | 0 | 4 | 81 | 12 | 45 |
2014 | Communications or public affairs | 56 | 25 | 9 | 3 | 6 | 0 | 1 | 82 | 9 | 68 |
2014 | Access to information and privacy | 27 | 16 | 5 | 14 | 39 | 0 | 0 | 43 | 52 | 44 |
2014 | Science and technology | 44 | 19 | 0 | 13 | 25 | 0 | 0 | 63 | 38 | 16 |
2014 | Legal services | 71 | 20 | 2 | 7 | 0 | 0 | 0 | 91 | 7 | 86 |
2014 | Administration and operations | 62 | 25 | 4 | 6 | 3 | 0 | 0 | 87 | 9 | 288 |
2014 | Human resources | 60 | 26 | 2 | 10 | 2 | 0 | 0 | 86 | 12 | 50 |
2014 | Financial management | 65 | 25 | 2 | 6 | 2 | 0 | 0 | 90 | 8 | 51 |
2014 | Information management | 41 | 34 | 3 | 7 | 10 | 0 | 3 | 79 | 18 | 29 |
2014 | Information technology | 59 | 28 | 7 | 3 | 3 | 0 | 0 | 87 | 6 | 68 |
2014 | Other services to the public | 58 | 28 | 5 | 5 | 3 | 0 | 3 | 87 | 8 | 40 |
2014 | None of the above | 52 | 27 | 6 | 10 | 4 | 0 | 1 | 79 | 15 | 137 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 29 | 67 | 0 | 0 | 0 | 0 | 4 | 100 | 0 | 22 |
2017 | Federal regulators | 38 | 44 | 7 | 7 | 5 | 0 | 0 | 81 | 12 | 60 |
2017 | Compliance, inspection and enforcement | 46 | 33 | 7 | 5 | 9 | 0 | 0 | 79 | 14 | 41 |
2017 | Communications or public affairs | 35 | 35 | 13 | 8 | 7 | 1 | 2 | 71 | 15 | 61 |
2017 | Access to information and privacy | 34 | 43 | 7 | 7 | 9 | 0 | 0 | 77 | 16 | 26 |
2017 | Science and technology | 26 | 51 | 7 | 4 | 8 | 5 | 0 | 80 | 12 | 27 |
2017 | Legal services | 50 | 37 | 6 | 8 | 0 | 0 | 0 | 86 | 8 | 51 |
2017 | Administration and operations | 43 | 34 | 7 | 11 | 4 | 0 | 0 | 77 | 16 | 177 |
2017 | Human resources | 55 | 18 | 13 | 6 | 6 | 0 | 2 | 74 | 12 | 39 |
2017 | Financial management | 64 | 26 | 5 | 3 | 1 | 1 | 0 | 91 | 4 | 61 |
2017 | Information management | 53 | 34 | 10 | 0 | 0 | 0 | 4 | 90 | 0 | 21 |
2017 | Information technology | 45 | 39 | 8 | 4 | 4 | 0 | 0 | 84 | 8 | 51 |
2017 | Policy | 36 | 19 | 15 | 13 | 14 | 2 | 0 | 56 | 28 | 57 |
2017 | Project management | 22 | 43 | 8 | 12 | 14 | 0 | 0 | 66 | 26 | 41 |
2017 | Other services to the public | 40 | 33 | 12 | 11 | 0 | 4 | 0 | 76 | 11 | 25 |
2017 | None of the above | 46 | 27 | 8 | 9 | 10 | 0 | 0 | 73 | 19 | 50 |
2014 | Client contact centre | 43 | 27 | 7 | 13 | 7 | 0 | 3 | 72 | 21 | 30 |
2014 | Federal regulators | 41 | 32 | 11 | 6 | 3 | 0 | 6 | 78 | 10 | 63 |
2014 | Compliance, inspection and enforcement | 38 | 40 | 4 | 7 | 9 | 0 | 2 | 80 | 16 | 45 |
2014 | Communications or public affairs | 53 | 22 | 13 | 12 | 0 | 0 | 0 | 75 | 12 | 68 |
2014 | Access to information and privacy | 20 | 27 | 14 | 23 | 16 | 0 | 0 | 48 | 39 | 44 |
2014 | Science and technology | 31 | 31 | 6 | 6 | 19 | 0 | 6 | 67 | 27 | 16 |
2014 | Legal services | 65 | 20 | 8 | 6 | 1 | 0 | 0 | 85 | 7 | 86 |
2014 | Administration and operations | 43 | 33 | 9 | 10 | 4 | 0 | 0 | 77 | 15 | 288 |
2014 | Human resources | 56 | 20 | 16 | 4 | 2 | 0 | 2 | 78 | 6 | 50 |
2014 | Financial management | 53 | 39 | 4 | 4 | 0 | 0 | 0 | 92 | 4 | 51 |
2014 | Information management | 45 | 34 | 7 | 14 | 0 | 0 | 0 | 79 | 14 | 29 |
2014 | Information technology | 41 | 37 | 6 | 7 | 7 | 0 | 1 | 79 | 15 | 68 |
2014 | Other services to the public | 38 | 28 | 10 | 23 | 3 | 0 | 0 | 65 | 25 | 40 |
2014 | None of the above | 38 | 34 | 11 | 8 | 7 | 1 | 1 | 74 | 15 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 41 | 46 | 9 | 4 | 0 | 0 | 0 | 87 | 4 | 22 |
2017 | Federal regulators | 49 | 38 | 7 | 3 | 3 | 0 | 0 | 87 | 7 | 60 |
2017 | Compliance, inspection and enforcement | 62 | 27 | 11 | 0 | 0 | 0 | 0 | 89 | 0 | 41 |
2017 | Communications or public affairs | 52 | 32 | 8 | 6 | 2 | 0 | 0 | 85 | 8 | 61 |
2017 | Access to information and privacy | 55 | 30 | 15 | 0 | 0 | 0 | 0 | 85 | 0 | 26 |
2017 | Science and technology | 81 | 13 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 27 |
2017 | Legal services | 64 | 29 | 0 | 8 | 0 | 0 | 0 | 92 | 8 | 52 |
2017 | Administration and operations | 45 | 30 | 11 | 8 | 5 | 1 | 0 | 75 | 14 | 177 |
2017 | Human resources | 59 | 36 | 2 | 3 | 0 | 0 | 0 | 95 | 3 | 39 |
2017 | Financial management | 59 | 23 | 10 | 6 | 2 | 0 | 0 | 83 | 7 | 61 |
2017 | Information management | 36 | 48 | 10 | 0 | 0 | 0 | 6 | 89 | 0 | 21 |
2017 | Information technology | 61 | 27 | 7 | 4 | 0 | 0 | 0 | 89 | 4 | 51 |
2017 | Policy | 64 | 26 | 3 | 4 | 3 | 0 | 0 | 90 | 7 | 57 |
2017 | Project management | 50 | 38 | 5 | 7 | 0 | 0 | 0 | 88 | 7 | 40 |
2017 | Other services to the public | 48 | 36 | 10 | 6 | 0 | 0 | 0 | 84 | 6 | 24 |
2017 | None of the above | 50 | 39 | 4 | 4 | 2 | 0 | 0 | 89 | 7 | 51 |
2014 | Client contact centre | 47 | 40 | 10 | 3 | 0 | 0 | 0 | 87 | 3 | 30 |
2014 | Federal regulators | 40 | 44 | 8 | 6 | 2 | 0 | 0 | 84 | 8 | 63 |
2014 | Compliance, inspection and enforcement | 44 | 40 | 4 | 7 | 4 | 0 | 0 | 84 | 11 | 45 |
2014 | Communications or public affairs | 51 | 38 | 6 | 1 | 3 | 0 | 0 | 90 | 4 | 68 |
2014 | Access to information and privacy | 34 | 41 | 14 | 7 | 5 | 0 | 0 | 75 | 11 | 44 |
2014 | Science and technology | 69 | 19 | 6 | 6 | 0 | 0 | 0 | 88 | 6 | 16 |
2014 | Legal services | 71 | 22 | 5 | 2 | 0 | 0 | 0 | 93 | 2 | 86 |
2014 | Administration and operations | 41 | 31 | 14 | 9 | 5 | 0 | 0 | 72 | 14 | 288 |
2014 | Human resources | 68 | 22 | 6 | 2 | 2 | 0 | 0 | 90 | 4 | 50 |
2014 | Financial management | 67 | 29 | 4 | 0 | 0 | 0 | 0 | 96 | 0 | 51 |
2014 | Information management | 24 | 45 | 17 | 10 | 3 | 0 | 0 | 69 | 14 | 29 |
2014 | Information technology | 56 | 40 | 4 | 0 | 0 | 0 | 0 | 96 | 0 | 68 |
2014 | Other services to the public | 55 | 25 | 13 | 5 | 3 | 0 | 0 | 80 | 8 | 40 |
2014 | None of the above | 54 | 25 | 9 | 8 | 4 | 0 | 0 | 79 | 12 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 32 | 63 | 0 | 5 | 0 | 0 | 0 | 95 | 5 | 22 |
2017 | Federal regulators | 64 | 27 | 6 | 3 | 0 | 0 | 0 | 90 | 3 | 60 |
2017 | Compliance, inspection and enforcement | 59 | 34 | 5 | 2 | 0 | 0 | 0 | 93 | 2 | 41 |
2017 | Communications or public affairs | 49 | 36 | 4 | 8 | 3 | 0 | 0 | 86 | 10 | 61 |
2017 | Access to information and privacy | 73 | 16 | 11 | 0 | 0 | 0 | 0 | 89 | 0 | 26 |
2017 | Science and technology | 74 | 23 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 27 |
2017 | Legal services | 68 | 21 | 4 | 6 | 0 | 0 | 0 | 90 | 6 | 52 |
2017 | Administration and operations | 47 | 32 | 11 | 4 | 5 | 1 | 1 | 80 | 9 | 176 |
2017 | Human resources | 58 | 39 | 0 | 3 | 0 | 0 | 0 | 97 | 3 | 39 |
2017 | Financial management | 67 | 27 | 2 | 4 | 0 | 0 | 0 | 94 | 4 | 61 |
2017 | Information management | 46 | 48 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 21 |
2017 | Information technology | 63 | 25 | 8 | 3 | 2 | 0 | 0 | 87 | 5 | 51 |
2017 | Policy | 64 | 29 | 2 | 2 | 3 | 0 | 0 | 93 | 5 | 57 |
2017 | Project management | 51 | 33 | 2 | 6 | 8 | 0 | 0 | 84 | 13 | 41 |
2017 | Other services to the public | 31 | 61 | 5 | 3 | 0 | 0 | 0 | 92 | 3 | 25 |
2017 | None of the above | 55 | 36 | 0 | 4 | 5 | 0 | 0 | 92 | 8 | 51 |
2014 | Client contact centre | 47 | 43 | 7 | 3 | 0 | 0 | 0 | 90 | 3 | 30 |
2014 | Federal regulators | 46 | 44 | 3 | 5 | 2 | 0 | 0 | 90 | 6 | 63 |
2014 | Compliance, inspection and enforcement | 60 | 36 | 2 | 0 | 2 | 0 | 0 | 96 | 2 | 45 |
2014 | Communications or public affairs | 60 | 28 | 7 | 4 | 0 | 0 | 0 | 88 | 4 | 68 |
2014 | Access to information and privacy | 50 | 32 | 14 | 5 | 0 | 0 | 0 | 82 | 5 | 44 |
2014 | Science and technology | 75 | 19 | 0 | 6 | 0 | 0 | 0 | 94 | 6 | 16 |
2014 | Legal services | 77 | 20 | 2 | 1 | 0 | 0 | 0 | 97 | 1 | 86 |
2014 | Administration and operations | 47 | 33 | 9 | 7 | 3 | 0 | 0 | 80 | 10 | 287 |
2014 | Human resources | 62 | 26 | 0 | 10 | 2 | 0 | 0 | 88 | 12 | 50 |
2014 | Financial management | 80 | 16 | 2 | 2 | 0 | 0 | 0 | 96 | 2 | 51 |
2014 | Information management | 41 | 31 | 14 | 10 | 3 | 0 | 0 | 72 | 14 | 29 |
2014 | Information technology | 71 | 22 | 4 | 0 | 3 | 0 | 0 | 93 | 3 | 68 |
2014 | Other services to the public | 50 | 38 | 5 | 5 | 3 | 0 | 0 | 88 | 8 | 40 |
2014 | None of the above | 54 | 28 | 6 | 7 | 4 | 0 | 0 | 83 | 12 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 55 | 34 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 22 |
2017 | Federal regulators | 62 | 30 | 5 | 3 | 0 | 0 | 0 | 92 | 3 | 60 |
2017 | Compliance, inspection and enforcement | 58 | 36 | 0 | 3 | 3 | 0 | 0 | 94 | 6 | 41 |
2017 | Communications or public affairs | 53 | 36 | 6 | 4 | 1 | 0 | 0 | 89 | 5 | 61 |
2017 | Access to information and privacy | 59 | 21 | 11 | 5 | 0 | 4 | 0 | 83 | 5 | 26 |
2017 | Science and technology | 48 | 40 | 0 | 7 | 5 | 0 | 0 | 88 | 12 | 27 |
2017 | Legal services | 57 | 34 | 4 | 4 | 0 | 2 | 0 | 92 | 4 | 52 |
2017 | Administration and operations | 53 | 31 | 10 | 3 | 3 | 0 | 0 | 84 | 6 | 176 |
2017 | Human resources | 72 | 20 | 3 | 3 | 3 | 0 | 0 | 92 | 5 | 39 |
2017 | Financial management | 74 | 24 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 61 |
2017 | Information management | 82 | 18 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 21 |
2017 | Information technology | 60 | 33 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 51 |
2017 | Policy | 50 | 27 | 12 | 6 | 4 | 0 | 0 | 77 | 10 | 57 |
2017 | Project management | 42 | 28 | 7 | 16 | 6 | 0 | 0 | 71 | 22 | 41 |
2017 | Other services to the public | 47 | 38 | 11 | 4 | 0 | 0 | 0 | 85 | 4 | 25 |
2017 | None of the above | 59 | 30 | 8 | 2 | 0 | 0 | 0 | 90 | 2 | 51 |
2014 | Client contact centre | 33 | 53 | 10 | 3 | 0 | 0 | 0 | 87 | 3 | 30 |
2014 | Federal regulators | 51 | 30 | 8 | 2 | 3 | 0 | 6 | 86 | 5 | 63 |
2014 | Compliance, inspection and enforcement | 53 | 33 | 0 | 7 | 2 | 2 | 2 | 91 | 9 | 45 |
2014 | Communications or public affairs | 58 | 27 | 12 | 3 | 0 | 0 | 0 | 85 | 3 | 67 |
2014 | Access to information and privacy | 45 | 20 | 18 | 9 | 7 | 0 | 0 | 66 | 16 | 44 |
2014 | Science and technology | 56 | 25 | 0 | 13 | 6 | 0 | 0 | 81 | 19 | 16 |
2014 | Legal services | 73 | 21 | 5 | 1 | 0 | 0 | 0 | 94 | 1 | 86 |
2014 | Administration and operations | 55 | 31 | 7 | 6 | 1 | 0 | 0 | 86 | 7 | 288 |
2014 | Human resources | 68 | 28 | 4 | 0 | 0 | 0 | 0 | 96 | 0 | 50 |
2014 | Financial management | 75 | 24 | 0 | 2 | 0 | 0 | 0 | 98 | 2 | 51 |
2014 | Information management | 55 | 38 | 3 | 3 | 0 | 0 | 0 | 93 | 3 | 29 |
2014 | Information technology | 59 | 29 | 6 | 4 | 0 | 1 | 0 | 90 | 4 | 68 |
2014 | Other services to the public | 58 | 33 | 3 | 5 | 0 | 0 | 3 | 92 | 5 | 40 |
2014 | None of the above | 62 | 27 | 5 | 4 | 2 | 0 | 1 | 89 | 6 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 45 | 45 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 22 |
2017 | Federal regulators | 57 | 23 | 5 | 10 | 4 | 0 | 0 | 81 | 14 | 60 |
2017 | Compliance, inspection and enforcement | 59 | 25 | 5 | 8 | 2 | 0 | 0 | 84 | 10 | 41 |
2017 | Communications or public affairs | 48 | 29 | 2 | 10 | 9 | 1 | 0 | 78 | 20 | 61 |
2017 | Access to information and privacy | 61 | 27 | 4 | 5 | 0 | 4 | 0 | 91 | 5 | 26 |
2017 | Science and technology | 65 | 23 | 12 | 0 | 0 | 0 | 0 | 88 | 0 | 27 |
2017 | Legal services | 63 | 25 | 4 | 7 | 2 | 0 | 0 | 87 | 9 | 52 |
2017 | Administration and operations | 56 | 29 | 6 | 5 | 3 | 1 | 0 | 86 | 8 | 177 |
2017 | Human resources | 58 | 22 | 14 | 0 | 5 | 0 | 0 | 81 | 5 | 39 |
2017 | Financial management | 74 | 21 | 0 | 5 | 0 | 0 | 0 | 95 | 5 | 61 |
2017 | Information management | 52 | 39 | 6 | 0 | 0 | 0 | 4 | 94 | 0 | 21 |
2017 | Information technology | 50 | 36 | 8 | 5 | 2 | 0 | 0 | 85 | 7 | 51 |
2017 | Policy | 59 | 23 | 11 | 2 | 6 | 0 | 0 | 81 | 8 | 57 |
2017 | Project management | 34 | 35 | 9 | 16 | 6 | 0 | 0 | 69 | 22 | 41 |
2017 | Other services to the public | 45 | 36 | 5 | 7 | 3 | 0 | 4 | 85 | 10 | 25 |
2017 | None of the above | 46 | 35 | 6 | 9 | 5 | 0 | 0 | 81 | 14 | 51 |
2014 | Client contact centre | 43 | 30 | 20 | 7 | 0 | 0 | 0 | 73 | 7 | 30 |
2014 | Federal regulators | 46 | 29 | 8 | 6 | 5 | 0 | 6 | 80 | 12 | 63 |
2014 | Compliance, inspection and enforcement | 49 | 42 | 2 | 2 | 2 | 0 | 2 | 93 | 5 | 45 |
2014 | Communications or public affairs | 41 | 31 | 13 | 7 | 6 | 0 | 1 | 73 | 13 | 68 |
2014 | Access to information and privacy | 47 | 28 | 16 | 5 | 5 | 0 | 0 | 74 | 9 | 43 |
2014 | Science and technology | 44 | 25 | 6 | 19 | 6 | 0 | 0 | 69 | 25 | 16 |
2014 | Legal services | 66 | 24 | 6 | 2 | 1 | 0 | 0 | 91 | 3 | 86 |
2014 | Administration and operations | 47 | 30 | 9 | 7 | 7 | 0 | 0 | 78 | 14 | 288 |
2014 | Human resources | 68 | 26 | 2 | 4 | 0 | 0 | 0 | 94 | 4 | 50 |
2014 | Financial management | 65 | 27 | 0 | 6 | 0 | 0 | 2 | 94 | 6 | 51 |
2014 | Information management | 41 | 24 | 10 | 10 | 7 | 0 | 7 | 70 | 19 | 29 |
2014 | Information technology | 56 | 29 | 6 | 9 | 0 | 0 | 0 | 85 | 9 | 68 |
2014 | Other services to the public | 33 | 43 | 10 | 10 | 5 | 0 | 0 | 75 | 15 | 40 |
2014 | None of the above | 50 | 27 | 7 | 7 | 9 | 0 | 1 | 78 | 15 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 33 | 38 | 6 | 0 | 0 | 9 | 14 | 93 | 0 | 22 |
2017 | Federal regulators | 32 | 26 | 7 | 9 | 5 | 0 | 20 | 73 | 18 | 60 |
2017 | Compliance, inspection and enforcement | 33 | 22 | 13 | 5 | 8 | 7 | 12 | 68 | 16 | 41 |
2017 | Communications or public affairs | 43 | 25 | 9 | 7 | 2 | 5 | 9 | 79 | 10 | 61 |
2017 | Access to information and privacy | 41 | 22 | 14 | 0 | 0 | 9 | 15 | 82 | 0 | 26 |
2017 | Science and technology | 14 | 21 | 31 | 7 | 3 | 5 | 19 | 47 | 13 | 27 |
2017 | Legal services | 29 | 5 | 6 | 5 | 10 | 0 | 44 | 63 | 26 | 52 |
2017 | Administration and operations | 45 | 21 | 6 | 9 | 5 | 3 | 10 | 77 | 16 | 177 |
2017 | Human resources | 59 | 23 | 0 | 5 | 5 | 0 | 8 | 89 | 11 | 39 |
2017 | Financial management | 48 | 14 | 5 | 5 | 5 | 0 | 23 | 81 | 12 | 61 |
2017 | Information management | 34 | 21 | 15 | 0 | 5 | 0 | 26 | 74 | 6 | 21 |
2017 | Information technology | 46 | 33 | 13 | 2 | 0 | 0 | 6 | 84 | 2 | 51 |
2017 | Policy | 46 | 21 | 10 | 9 | 2 | 0 | 12 | 76 | 12 | 57 |
2017 | Project management | 30 | 33 | 8 | 13 | 14 | 0 | 2 | 64 | 27 | 41 |
2017 | Other services to the public | 23 | 18 | 15 | 4 | 8 | 6 | 26 | 61 | 17 | 25 |
2017 | None of the above | 39 | 11 | 10 | 2 | 10 | 0 | 27 | 69 | 17 | 51 |
2014 | Client contact centre | 40 | 17 | 3 | 0 | 17 | 0 | 23 | 74 | 22 | 30 |
2014 | Federal regulators | 27 | 21 | 6 | 10 | 13 | 0 | 24 | 63 | 29 | 63 |
2014 | Compliance, inspection and enforcement | 31 | 29 | 9 | 2 | 4 | 4 | 20 | 79 | 9 | 45 |
2014 | Communications or public affairs | 40 | 24 | 7 | 16 | 3 | 0 | 10 | 70 | 21 | 68 |
2014 | Access to information and privacy | 43 | 23 | 16 | 2 | 2 | 0 | 14 | 76 | 5 | 44 |
2014 | Science and technology | 6 | 38 | 13 | 6 | 19 | 0 | 19 | 54 | 31 | 16 |
2014 | Legal services | 24 | 14 | 12 | 7 | 8 | 3 | 31 | 59 | 23 | 86 |
2014 | Administration and operations | 37 | 22 | 7 | 6 | 9 | 2 | 17 | 73 | 19 | 288 |
2014 | Human resources | 40 | 12 | 6 | 10 | 2 | 4 | 26 | 74 | 17 | 50 |
2014 | Financial management | 35 | 29 | 6 | 2 | 4 | 4 | 20 | 85 | 8 | 51 |
2014 | Information management | 21 | 24 | 14 | 10 | 7 | 0 | 24 | 59 | 23 | 29 |
2014 | Information technology | 59 | 22 | 3 | 9 | 1 | 1 | 4 | 86 | 11 | 68 |
2014 | Other services to the public | 35 | 10 | 15 | 15 | 13 | 3 | 10 | 51 | 31 | 40 |
2014 | None of the above | 30 | 22 | 7 | 10 | 9 | 2 | 19 | 67 | 24 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 31 | 56 | 4 | 9 | 0 | 0 | 0 | 87 | 9 | 22 |
2017 | Federal regulators | 41 | 53 | 2 | 2 | 3 | 0 | 0 | 93 | 5 | 60 |
2017 | Compliance, inspection and enforcement | 54 | 37 | 2 | 7 | 0 | 0 | 0 | 91 | 7 | 41 |
2017 | Communications or public affairs | 31 | 48 | 3 | 12 | 6 | 0 | 0 | 78 | 18 | 61 |
2017 | Access to information and privacy | 44 | 45 | 7 | 4 | 0 | 0 | 0 | 89 | 4 | 26 |
2017 | Science and technology | 64 | 30 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 27 |
2017 | Legal services | 50 | 34 | 8 | 4 | 4 | 0 | 0 | 84 | 8 | 52 |
2017 | Administration and operations | 43 | 36 | 11 | 7 | 3 | 1 | 0 | 79 | 10 | 177 |
2017 | Human resources | 48 | 49 | 0 | 0 | 3 | 0 | 0 | 97 | 3 | 39 |
2017 | Financial management | 51 | 31 | 15 | 2 | 2 | 0 | 0 | 82 | 3 | 61 |
2017 | Information management | 24 | 57 | 14 | 5 | 0 | 0 | 0 | 82 | 5 | 21 |
2017 | Information technology | 54 | 33 | 7 | 4 | 2 | 0 | 0 | 88 | 6 | 51 |
2017 | Policy | 56 | 31 | 5 | 4 | 3 | 0 | 0 | 88 | 7 | 57 |
2017 | Project management | 35 | 49 | 4 | 4 | 8 | 0 | 0 | 84 | 12 | 41 |
2017 | Other services to the public | 43 | 39 | 11 | 7 | 0 | 0 | 0 | 82 | 7 | 25 |
2017 | None of the above | 40 | 39 | 4 | 9 | 6 | 2 | 0 | 81 | 15 | 50 |
2014 | Client contact centre | 27 | 53 | 7 | 10 | 3 | 0 | 0 | 80 | 13 | 30 |
2014 | Federal regulators | 38 | 44 | 8 | 6 | 3 | 0 | 0 | 83 | 10 | 63 |
2014 | Compliance, inspection and enforcement | 40 | 42 | 9 | 7 | 2 | 0 | 0 | 82 | 9 | 45 |
2014 | Communications or public affairs | 40 | 43 | 10 | 6 | 1 | 0 | 0 | 82 | 7 | 68 |
2014 | Access to information and privacy | 43 | 25 | 14 | 11 | 7 | 0 | 0 | 68 | 18 | 44 |
2014 | Science and technology | 50 | 38 | 6 | 0 | 6 | 0 | 0 | 88 | 6 | 16 |
2014 | Legal services | 59 | 30 | 7 | 2 | 1 | 0 | 0 | 90 | 3 | 86 |
2014 | Administration and operations | 39 | 33 | 12 | 12 | 4 | 0 | 0 | 72 | 16 | 288 |
2014 | Human resources | 44 | 46 | 2 | 6 | 2 | 0 | 0 | 90 | 8 | 50 |
2014 | Financial management | 45 | 43 | 8 | 4 | 0 | 0 | 0 | 88 | 4 | 51 |
2014 | Information management | 28 | 41 | 10 | 21 | 0 | 0 | 0 | 69 | 21 | 29 |
2014 | Information technology | 49 | 44 | 3 | 4 | 0 | 0 | 0 | 93 | 4 | 68 |
2014 | Other services to the public | 38 | 40 | 15 | 5 | 3 | 0 | 0 | 78 | 8 | 40 |
2014 | None of the above | 45 | 30 | 12 | 8 | 5 | 0 | 0 | 75 | 13 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 33 | 38 | 10 | 20 | 0 | 0 | 0 | 71 | 20 | 22 |
2017 | Federal regulators | 30 | 30 | 28 | 5 | 7 | 0 | 0 | 59 | 12 | 60 |
2017 | Compliance, inspection and enforcement | 41 | 34 | 5 | 15 | 3 | 2 | 0 | 77 | 19 | 41 |
2017 | Communications or public affairs | 29 | 51 | 3 | 7 | 8 | 1 | 0 | 82 | 15 | 61 |
2017 | Access to information and privacy | 38 | 40 | 14 | 4 | 5 | 0 | 0 | 77 | 9 | 26 |
2017 | Science and technology | 46 | 35 | 0 | 11 | 8 | 0 | 0 | 81 | 19 | 27 |
2017 | Legal services | 28 | 48 | 9 | 12 | 4 | 0 | 0 | 76 | 15 | 52 |
2017 | Administration and operations | 32 | 36 | 13 | 10 | 9 | 1 | 0 | 69 | 18 | 176 |
2017 | Human resources | 44 | 23 | 23 | 5 | 5 | 0 | 0 | 67 | 9 | 39 |
2017 | Financial management | 47 | 36 | 4 | 6 | 8 | 0 | 0 | 83 | 13 | 61 |
2017 | Information management | 48 | 29 | 5 | 14 | 4 | 0 | 0 | 77 | 18 | 21 |
2017 | Information technology | 42 | 32 | 18 | 2 | 5 | 0 | 0 | 74 | 7 | 51 |
2017 | Policy | 41 | 38 | 9 | 8 | 3 | 0 | 0 | 80 | 11 | 57 |
2017 | Project management | 24 | 34 | 12 | 8 | 21 | 0 | 0 | 58 | 29 | 41 |
2017 | Other services to the public | 35 | 24 | 20 | 15 | 4 | 0 | 3 | 61 | 19 | 25 |
2017 | None of the above | 28 | 38 | 14 | 11 | 9 | 0 | 0 | 66 | 19 | 51 |
2014 | Client contact centre | 27 | 40 | 20 | 13 | 0 | 0 | 0 | 67 | 13 | 30 |
2014 | Federal regulators | 30 | 24 | 13 | 11 | 14 | 0 | 8 | 59 | 28 | 63 |
2014 | Compliance, inspection and enforcement | 38 | 33 | 11 | 7 | 9 | 0 | 2 | 73 | 16 | 45 |
2014 | Communications or public affairs | 34 | 41 | 6 | 12 | 4 | 1 | 1 | 77 | 17 | 68 |
2014 | Access to information and privacy | 30 | 39 | 7 | 11 | 14 | 0 | 0 | 68 | 25 | 44 |
2014 | Science and technology | 44 | 25 | 0 | 13 | 19 | 0 | 0 | 69 | 31 | 16 |
2014 | Legal services | 48 | 28 | 8 | 10 | 5 | 0 | 1 | 76 | 15 | 86 |
2014 | Administration and operations | 34 | 30 | 12 | 15 | 9 | 0 | 0 | 64 | 23 | 288 |
2014 | Human resources | 40 | 32 | 8 | 18 | 2 | 0 | 0 | 72 | 20 | 50 |
2014 | Financial management | 41 | 37 | 12 | 8 | 2 | 0 | 0 | 78 | 10 | 51 |
2014 | Information management | 28 | 45 | 10 | 10 | 7 | 0 | 0 | 72 | 17 | 29 |
2014 | Information technology | 35 | 43 | 12 | 9 | 1 | 0 | 0 | 78 | 10 | 68 |
2014 | Other services to the public | 25 | 50 | 8 | 10 | 5 | 3 | 0 | 77 | 15 | 40 |
2014 | None of the above | 29 | 32 | 14 | 16 | 7 | 0 | 1 | 62 | 24 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 42 | 43 | 11 | 0 | 4 | 0 | 0 | 85 | 4 | 22 |
2017 | Federal regulators | 40 | 39 | 11 | 8 | 2 | 0 | 0 | 79 | 9 | 60 |
2017 | Compliance, inspection and enforcement | 44 | 43 | 8 | 3 | 2 | 0 | 0 | 87 | 5 | 41 |
2017 | Communications or public affairs | 24 | 47 | 9 | 9 | 11 | 0 | 0 | 71 | 20 | 61 |
2017 | Access to information and privacy | 33 | 46 | 8 | 12 | 0 | 0 | 0 | 80 | 12 | 26 |
2017 | Science and technology | 40 | 47 | 3 | 6 | 4 | 0 | 0 | 88 | 10 | 27 |
2017 | Legal services | 37 | 38 | 4 | 13 | 6 | 2 | 0 | 76 | 20 | 52 |
2017 | Administration and operations | 36 | 38 | 8 | 12 | 4 | 1 | 0 | 75 | 16 | 177 |
2017 | Human resources | 49 | 30 | 13 | 3 | 3 | 2 | 0 | 81 | 6 | 39 |
2017 | Financial management | 50 | 25 | 10 | 11 | 4 | 0 | 0 | 75 | 15 | 61 |
2017 | Information management | 30 | 52 | 15 | 0 | 4 | 0 | 0 | 81 | 4 | 21 |
2017 | Information technology | 37 | 42 | 12 | 7 | 2 | 0 | 0 | 79 | 9 | 51 |
2017 | Policy | 36 | 38 | 11 | 4 | 11 | 0 | 0 | 74 | 15 | 57 |
2017 | Project management | 14 | 49 | 7 | 15 | 14 | 0 | 0 | 63 | 29 | 41 |
2017 | Other services to the public | 39 | 46 | 8 | 7 | 0 | 0 | 0 | 85 | 7 | 25 |
2017 | None of the above | 39 | 35 | 6 | 15 | 6 | 0 | 0 | 73 | 21 | 51 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 47 | 44 | 6 | 0 | 4 | 0 | 0 | 91 | 4 | 22 |
2017 | Federal regulators | 52 | 38 | 6 | 0 | 4 | 0 | 0 | 90 | 4 | 59 |
2017 | Compliance, inspection and enforcement | 56 | 33 | 8 | 2 | 0 | 0 | 0 | 89 | 2 | 41 |
2017 | Communications or public affairs | 40 | 46 | 2 | 5 | 8 | 0 | 0 | 86 | 13 | 61 |
2017 | Access to information and privacy | 68 | 24 | 4 | 5 | 0 | 0 | 0 | 91 | 5 | 26 |
2017 | Science and technology | 68 | 30 | 2 | 0 | 0 | 0 | 0 | 98 | 0 | 27 |
2017 | Legal services | 56 | 31 | 2 | 10 | 2 | 0 | 0 | 86 | 12 | 52 |
2017 | Administration and operations | 54 | 34 | 5 | 3 | 3 | 1 | 0 | 89 | 6 | 177 |
2017 | Human resources | 57 | 35 | 6 | 0 | 3 | 0 | 0 | 91 | 3 | 39 |
2017 | Financial management | 62 | 27 | 6 | 3 | 2 | 0 | 1 | 90 | 5 | 60 |
2017 | Information management | 41 | 46 | 0 | 9 | 4 | 0 | 0 | 87 | 13 | 21 |
2017 | Information technology | 63 | 29 | 5 | 2 | 2 | 0 | 0 | 92 | 4 | 50 |
2017 | Policy | 61 | 30 | 2 | 5 | 2 | 0 | 0 | 91 | 7 | 57 |
2017 | Project management | 42 | 34 | 4 | 4 | 13 | 3 | 0 | 78 | 18 | 41 |
2017 | Other services to the public | 55 | 29 | 16 | 0 | 0 | 0 | 0 | 84 | 0 | 25 |
2017 | None of the above | 52 | 31 | 8 | 6 | 2 | 0 | 0 | 84 | 8 | 51 |
2014 | Client contact centre | 47 | 40 | 10 | 3 | 0 | 0 | 0 | 87 | 3 | 30 |
2014 | Federal regulators | 56 | 35 | 8 | 0 | 2 | 0 | 0 | 90 | 2 | 63 |
2014 | Compliance, inspection and enforcement | 67 | 22 | 7 | 4 | 0 | 0 | 0 | 89 | 4 | 45 |
2014 | Communications or public affairs | 57 | 34 | 4 | 1 | 1 | 0 | 1 | 93 | 3 | 68 |
2014 | Access to information and privacy | 43 | 36 | 7 | 9 | 5 | 0 | 0 | 80 | 14 | 44 |
2014 | Science and technology | 56 | 25 | 13 | 0 | 6 | 0 | 0 | 81 | 6 | 16 |
2014 | Legal services | 70 | 24 | 3 | 2 | 0 | 0 | 0 | 94 | 2 | 86 |
2014 | Administration and operations | 56 | 32 | 6 | 4 | 3 | 0 | 0 | 88 | 7 | 288 |
2014 | Human resources | 56 | 26 | 12 | 4 | 2 | 0 | 0 | 82 | 6 | 50 |
2014 | Financial management | 65 | 31 | 2 | 2 | 0 | 0 | 0 | 96 | 2 | 51 |
2014 | Information management | 52 | 45 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 29 |
2014 | Information technology | 61 | 36 | 0 | 1 | 1 | 0 | 0 | 97 | 3 | 67 |
2014 | Other services to the public | 63 | 30 | 5 | 0 | 3 | 0 | 0 | 93 | 3 | 40 |
2014 | None of the above | 53 | 31 | 5 | 5 | 4 | 1 | 1 | 85 | 10 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 25 | 59 | 6 | 5 | 0 | 5 | 0 | 89 | 5 | 22 |
2017 | Federal regulators | 34 | 31 | 20 | 8 | 7 | 0 | 0 | 65 | 15 | 60 |
2017 | Compliance, inspection and enforcement | 49 | 24 | 14 | 8 | 3 | 2 | 0 | 74 | 11 | 41 |
2017 | Communications or public affairs | 32 | 43 | 3 | 9 | 14 | 0 | 0 | 74 | 23 | 61 |
2017 | Access to information and privacy | 34 | 36 | 14 | 16 | 0 | 0 | 0 | 70 | 16 | 26 |
2017 | Science and technology | 54 | 32 | 2 | 4 | 8 | 0 | 0 | 86 | 12 | 27 |
2017 | Legal services | 48 | 34 | 9 | 8 | 2 | 0 | 0 | 82 | 10 | 52 |
2017 | Administration and operations | 36 | 34 | 12 | 11 | 7 | 1 | 0 | 70 | 18 | 177 |
2017 | Human resources | 40 | 37 | 18 | 2 | 3 | 0 | 0 | 77 | 5 | 39 |
2017 | Financial management | 57 | 23 | 11 | 5 | 4 | 0 | 0 | 80 | 9 | 61 |
2017 | Information management | 33 | 33 | 15 | 13 | 5 | 0 | 0 | 67 | 18 | 21 |
2017 | Information technology | 48 | 29 | 11 | 10 | 2 | 0 | 0 | 77 | 12 | 51 |
2017 | Policy | 41 | 36 | 7 | 7 | 7 | 1 | 0 | 78 | 15 | 57 |
2017 | Project management | 29 | 31 | 8 | 8 | 21 | 3 | 0 | 61 | 31 | 41 |
2017 | Other services to the public | 43 | 19 | 23 | 11 | 4 | 0 | 0 | 62 | 15 | 25 |
2017 | None of the above | 31 | 46 | 4 | 12 | 7 | 0 | 0 | 77 | 19 | 51 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 58 | 38 | 4 | 0 | 0 | 0 | 0 | 96 | 0 | 22 |
2017 | Federal regulators | 61 | 29 | 7 | 2 | 2 | 0 | 0 | 90 | 4 | 58 |
2017 | Compliance, inspection and enforcement | 59 | 31 | 8 | 2 | 0 | 0 | 0 | 90 | 2 | 41 |
2017 | Communications or public affairs | 42 | 43 | 4 | 6 | 4 | 0 | 0 | 85 | 11 | 61 |
2017 | Access to information and privacy | 54 | 39 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 26 |
2017 | Science and technology | 76 | 24 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 27 |
2017 | Legal services | 65 | 29 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 52 |
2017 | Administration and operations | 56 | 31 | 9 | 1 | 2 | 0 | 0 | 88 | 3 | 177 |
2017 | Human resources | 58 | 37 | 2 | 3 | 0 | 0 | 0 | 95 | 3 | 38 |
2017 | Financial management | 66 | 23 | 10 | 0 | 2 | 0 | 0 | 88 | 2 | 61 |
2017 | Information management | 51 | 44 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 21 |
2017 | Information technology | 60 | 32 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 51 |
2017 | Policy | 68 | 27 | 3 | 0 | 2 | 0 | 0 | 95 | 2 | 57 |
2017 | Project management | 71 | 17 | 4 | 6 | 2 | 0 | 0 | 88 | 8 | 41 |
2017 | Other services to the public | 54 | 29 | 13 | 3 | 0 | 0 | 0 | 84 | 3 | 25 |
2017 | None of the above | 57 | 33 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 51 |
2014 | Client contact centre | 63 | 13 | 23 | 0 | 0 | 0 | 0 | 77 | 0 | 30 |
2014 | Federal regulators | 62 | 33 | 2 | 2 | 2 | 0 | 0 | 95 | 3 | 63 |
2014 | Compliance, inspection and enforcement | 67 | 29 | 4 | 0 | 0 | 0 | 0 | 96 | 0 | 45 |
2014 | Communications or public affairs | 62 | 28 | 6 | 3 | 1 | 0 | 0 | 90 | 4 | 68 |
2014 | Access to information and privacy | 59 | 27 | 7 | 2 | 5 | 0 | 0 | 86 | 7 | 44 |
2014 | Science and technology | 81 | 6 | 13 | 0 | 0 | 0 | 0 | 88 | 0 | 16 |
2014 | Legal services | 84 | 13 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 86 |
2014 | Administration and operations | 64 | 23 | 8 | 3 | 1 | 0 | 0 | 88 | 5 | 288 |
2014 | Human resources | 78 | 16 | 4 | 2 | 0 | 0 | 0 | 94 | 2 | 50 |
2014 | Financial management | 76 | 18 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 51 |
2014 | Information management | 59 | 28 | 10 | 0 | 0 | 0 | 3 | 89 | 0 | 29 |
2014 | Information technology | 68 | 29 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 68 |
2014 | Other services to the public | 73 | 20 | 5 | 3 | 0 | 0 | 0 | 93 | 3 | 40 |
2014 | None of the above | 65 | 24 | 6 | 2 | 2 | 1 | 0 | 90 | 4 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 26 | 46 | 19 | 9 | 0 | 0 | 0 | 72 | 9 | 22 |
2017 | Federal regulators | 40 | 41 | 7 | 8 | 4 | 0 | 0 | 82 | 12 | 58 |
2017 | Compliance, inspection and enforcement | 46 | 34 | 9 | 3 | 3 | 2 | 3 | 84 | 6 | 41 |
2017 | Communications or public affairs | 38 | 38 | 4 | 16 | 4 | 0 | 0 | 76 | 20 | 61 |
2017 | Access to information and privacy | 41 | 29 | 11 | 15 | 4 | 0 | 0 | 70 | 19 | 26 |
2017 | Science and technology | 52 | 23 | 9 | 5 | 12 | 0 | 0 | 75 | 16 | 27 |
2017 | Legal services | 40 | 42 | 2 | 5 | 11 | 0 | 0 | 82 | 16 | 52 |
2017 | Administration and operations | 43 | 30 | 10 | 12 | 5 | 0 | 0 | 73 | 17 | 177 |
2017 | Human resources | 39 | 47 | 11 | 3 | 0 | 0 | 0 | 86 | 3 | 38 |
2017 | Financial management | 53 | 28 | 7 | 9 | 3 | 0 | 0 | 81 | 12 | 61 |
2017 | Information management | 37 | 50 | 8 | 0 | 4 | 0 | 0 | 87 | 4 | 21 |
2017 | Information technology | 46 | 38 | 2 | 12 | 2 | 0 | 0 | 84 | 14 | 51 |
2017 | Policy | 50 | 31 | 8 | 6 | 5 | 0 | 0 | 81 | 11 | 57 |
2017 | Project management | 28 | 40 | 7 | 16 | 9 | 0 | 0 | 68 | 25 | 41 |
2017 | Other services to the public | 36 | 37 | 9 | 14 | 4 | 0 | 0 | 73 | 18 | 25 |
2017 | None of the above | 42 | 34 | 7 | 8 | 8 | 0 | 0 | 76 | 17 | 51 |
2014 | Client contact centre | 17 | 40 | 20 | 13 | 7 | 0 | 3 | 59 | 21 | 30 |
2014 | Federal regulators | 43 | 38 | 3 | 11 | 3 | 0 | 2 | 82 | 15 | 63 |
2014 | Compliance, inspection and enforcement | 36 | 40 | 7 | 7 | 11 | 0 | 0 | 76 | 18 | 45 |
2014 | Communications or public affairs | 29 | 57 | 6 | 6 | 1 | 0 | 0 | 87 | 7 | 68 |
2014 | Access to information and privacy | 27 | 41 | 7 | 11 | 14 | 0 | 0 | 68 | 25 | 44 |
2014 | Science and technology | 44 | 31 | 6 | 6 | 13 | 0 | 0 | 75 | 19 | 16 |
2014 | Legal services | 48 | 33 | 8 | 8 | 2 | 0 | 1 | 81 | 11 | 86 |
2014 | Administration and operations | 34 | 34 | 11 | 13 | 8 | 0 | 0 | 68 | 21 | 288 |
2014 | Human resources | 36 | 40 | 10 | 8 | 6 | 0 | 0 | 76 | 14 | 50 |
2014 | Financial management | 57 | 27 | 8 | 6 | 2 | 0 | 0 | 84 | 8 | 51 |
2014 | Information management | 17 | 52 | 17 | 3 | 3 | 0 | 7 | 74 | 7 | 29 |
2014 | Information technology | 44 | 40 | 9 | 4 | 3 | 0 | 0 | 84 | 7 | 68 |
2014 | Other services to the public | 35 | 40 | 5 | 13 | 8 | 0 | 0 | 75 | 20 | 40 |
2014 | None of the above | 32 | 37 | 11 | 13 | 7 | 0 | 0 | 69 | 20 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 12 | 55 | 25 | 8 | 0 | 0 | 0 | 67 | 8 | 22 |
2017 | Federal regulators | 34 | 43 | 13 | 3 | 7 | 0 | 0 | 77 | 10 | 57 |
2017 | Compliance, inspection and enforcement | 49 | 30 | 7 | 12 | 0 | 2 | 0 | 81 | 12 | 41 |
2017 | Communications or public affairs | 37 | 43 | 5 | 3 | 11 | 0 | 0 | 80 | 14 | 61 |
2017 | Access to information and privacy | 30 | 37 | 15 | 14 | 5 | 0 | 0 | 66 | 19 | 26 |
2017 | Science and technology | 61 | 27 | 0 | 0 | 12 | 0 | 0 | 88 | 12 | 27 |
2017 | Legal services | 41 | 32 | 6 | 17 | 4 | 0 | 0 | 74 | 20 | 52 |
2017 | Administration and operations | 47 | 28 | 12 | 9 | 3 | 1 | 0 | 76 | 12 | 177 |
2017 | Human resources | 41 | 48 | 6 | 2 | 3 | 0 | 0 | 89 | 5 | 38 |
2017 | Financial management | 56 | 30 | 4 | 8 | 3 | 0 | 0 | 85 | 11 | 60 |
2017 | Information management | 43 | 44 | 4 | 5 | 4 | 0 | 0 | 87 | 9 | 21 |
2017 | Information technology | 44 | 40 | 8 | 6 | 2 | 0 | 0 | 84 | 8 | 51 |
2017 | Policy | 50 | 35 | 5 | 7 | 3 | 0 | 0 | 85 | 10 | 57 |
2017 | Project management | 32 | 28 | 10 | 11 | 19 | 0 | 0 | 60 | 30 | 41 |
2017 | Other services to the public | 20 | 52 | 17 | 11 | 0 | 0 | 0 | 72 | 11 | 25 |
2017 | None of the above | 37 | 36 | 6 | 12 | 8 | 0 | 0 | 74 | 20 | 51 |
2014 | Client contact centre | 30 | 40 | 20 | 3 | 7 | 0 | 0 | 70 | 10 | 30 |
2014 | Federal regulators | 35 | 32 | 10 | 11 | 5 | 0 | 8 | 72 | 17 | 63 |
2014 | Compliance, inspection and enforcement | 41 | 34 | 7 | 7 | 7 | 2 | 2 | 79 | 14 | 44 |
2014 | Communications or public affairs | 40 | 43 | 10 | 4 | 1 | 0 | 1 | 84 | 6 | 68 |
2014 | Access to information and privacy | 25 | 39 | 16 | 7 | 14 | 0 | 0 | 64 | 20 | 44 |
2014 | Science and technology | 50 | 25 | 0 | 6 | 19 | 0 | 0 | 75 | 25 | 16 |
2014 | Legal services | 50 | 31 | 10 | 7 | 1 | 0 | 0 | 81 | 8 | 86 |
2014 | Administration and operations | 38 | 33 | 11 | 13 | 6 | 0 | 0 | 71 | 18 | 288 |
2014 | Human resources | 44 | 36 | 12 | 8 | 0 | 0 | 0 | 80 | 8 | 50 |
2014 | Financial management | 53 | 33 | 10 | 4 | 0 | 0 | 0 | 86 | 4 | 51 |
2014 | Information management | 38 | 45 | 14 | 0 | 3 | 0 | 0 | 83 | 3 | 29 |
2014 | Information technology | 51 | 34 | 6 | 6 | 3 | 0 | 0 | 85 | 9 | 68 |
2014 | Other services to the public | 43 | 33 | 15 | 8 | 3 | 0 | 0 | 75 | 10 | 40 |
2014 | None of the above | 36 | 34 | 14 | 10 | 5 | 0 | 1 | 71 | 15 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 29 | 52 | 19 | 0 | 0 | 0 | 0 | 81 | 0 | 22 |
2017 | Federal regulators | 43 | 33 | 14 | 4 | 6 | 0 | 0 | 76 | 10 | 58 |
2017 | Compliance, inspection and enforcement | 52 | 36 | 13 | 0 | 0 | 0 | 0 | 87 | 0 | 41 |
2017 | Communications or public affairs | 34 | 42 | 10 | 11 | 3 | 0 | 0 | 76 | 14 | 61 |
2017 | Access to information and privacy | 37 | 48 | 7 | 3 | 5 | 0 | 0 | 85 | 8 | 26 |
2017 | Science and technology | 45 | 36 | 2 | 0 | 12 | 5 | 0 | 85 | 12 | 27 |
2017 | Legal services | 44 | 25 | 10 | 12 | 7 | 2 | 0 | 71 | 19 | 52 |
2017 | Administration and operations | 45 | 32 | 13 | 5 | 5 | 1 | 0 | 77 | 10 | 177 |
2017 | Human resources | 47 | 36 | 14 | 0 | 3 | 0 | 0 | 83 | 3 | 38 |
2017 | Financial management | 62 | 23 | 11 | 4 | 0 | 0 | 0 | 85 | 4 | 61 |
2017 | Information management | 48 | 28 | 10 | 9 | 4 | 0 | 0 | 77 | 13 | 21 |
2017 | Information technology | 51 | 31 | 17 | 0 | 2 | 0 | 0 | 81 | 2 | 51 |
2017 | Policy | 44 | 31 | 11 | 7 | 7 | 0 | 0 | 74 | 14 | 57 |
2017 | Project management | 29 | 28 | 12 | 15 | 16 | 0 | 0 | 57 | 31 | 41 |
2017 | Other services to the public | 42 | 36 | 8 | 14 | 0 | 0 | 0 | 78 | 14 | 25 |
2017 | None of the above | 37 | 37 | 12 | 6 | 9 | 0 | 0 | 74 | 15 | 51 |
2014 | Client contact centre | 27 | 47 | 20 | 3 | 3 | 0 | 0 | 73 | 7 | 30 |
2014 | Federal regulators | 40 | 27 | 10 | 13 | 5 | 0 | 6 | 71 | 19 | 63 |
2014 | Compliance, inspection and enforcement | 44 | 29 | 13 | 4 | 7 | 0 | 2 | 75 | 11 | 45 |
2014 | Communications or public affairs | 41 | 41 | 10 | 3 | 1 | 1 | 1 | 85 | 5 | 68 |
2014 | Access to information and privacy | 30 | 32 | 16 | 11 | 11 | 0 | 0 | 61 | 23 | 44 |
2014 | Science and technology | 44 | 25 | 0 | 13 | 19 | 0 | 0 | 69 | 31 | 16 |
2014 | Legal services | 57 | 27 | 10 | 5 | 1 | 0 | 0 | 84 | 6 | 86 |
2014 | Administration and operations | 41 | 32 | 9 | 10 | 7 | 0 | 0 | 73 | 17 | 288 |
2014 | Human resources | 42 | 42 | 8 | 6 | 2 | 0 | 0 | 84 | 8 | 50 |
2014 | Financial management | 53 | 33 | 4 | 10 | 0 | 0 | 0 | 86 | 10 | 51 |
2014 | Information management | 28 | 55 | 14 | 3 | 0 | 0 | 0 | 83 | 3 | 29 |
2014 | Information technology | 51 | 40 | 6 | 1 | 1 | 0 | 0 | 91 | 3 | 68 |
2014 | Other services to the public | 40 | 45 | 8 | 5 | 3 | 0 | 0 | 85 | 8 | 40 |
2014 | None of the above | 38 | 29 | 12 | 14 | 5 | 1 | 1 | 68 | 20 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 48 | 34 | 14 | 4 | 0 | 0 | 0 | 82 | 4 | 22 |
2017 | Federal regulators | 39 | 47 | 8 | 5 | 0 | 0 | 0 | 86 | 5 | 57 |
2017 | Compliance, inspection and enforcement | 57 | 29 | 10 | 5 | 0 | 0 | 0 | 86 | 5 | 41 |
2017 | Communications or public affairs | 36 | 43 | 8 | 4 | 8 | 0 | 0 | 79 | 12 | 61 |
2017 | Access to information and privacy | 44 | 53 | 0 | 4 | 0 | 0 | 0 | 96 | 4 | 26 |
2017 | Science and technology | 77 | 18 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 27 |
2017 | Legal services | 51 | 39 | 4 | 6 | 0 | 0 | 0 | 89 | 6 | 52 |
2017 | Administration and operations | 49 | 31 | 10 | 8 | 2 | 1 | 0 | 80 | 10 | 177 |
2017 | Human resources | 54 | 39 | 4 | 0 | 3 | 0 | 0 | 93 | 3 | 38 |
2017 | Financial management | 55 | 31 | 8 | 6 | 0 | 0 | 0 | 86 | 6 | 61 |
2017 | Information management | 23 | 64 | 4 | 9 | 0 | 0 | 0 | 87 | 9 | 21 |
2017 | Information technology | 52 | 35 | 9 | 2 | 2 | 0 | 0 | 88 | 4 | 51 |
2017 | Policy | 57 | 25 | 7 | 5 | 5 | 0 | 0 | 82 | 11 | 57 |
2017 | Project management | 47 | 25 | 19 | 4 | 5 | 0 | 0 | 72 | 9 | 41 |
2017 | Other services to the public | 46 | 36 | 11 | 7 | 0 | 0 | 0 | 82 | 7 | 25 |
2017 | None of the above | 42 | 38 | 7 | 9 | 4 | 0 | 0 | 80 | 13 | 51 |
2014 | Client contact centre | 40 | 40 | 13 | 3 | 3 | 0 | 0 | 80 | 7 | 30 |
2014 | Federal regulators | 40 | 43 | 3 | 13 | 2 | 0 | 0 | 83 | 14 | 63 |
2014 | Compliance, inspection and enforcement | 48 | 39 | 7 | 5 | 2 | 0 | 0 | 86 | 7 | 44 |
2014 | Communications or public affairs | 47 | 41 | 6 | 4 | 1 | 0 | 0 | 88 | 6 | 68 |
2014 | Access to information and privacy | 48 | 23 | 11 | 11 | 7 | 0 | 0 | 70 | 18 | 44 |
2014 | Science and technology | 56 | 19 | 19 | 0 | 6 | 0 | 0 | 75 | 6 | 16 |
2014 | Legal services | 73 | 21 | 3 | 0 | 2 | 0 | 0 | 94 | 2 | 86 |
2014 | Administration and operations | 46 | 32 | 10 | 8 | 3 | 0 | 0 | 78 | 11 | 288 |
2014 | Human resources | 54 | 32 | 8 | 2 | 2 | 0 | 2 | 88 | 4 | 50 |
2014 | Financial management | 61 | 25 | 10 | 2 | 2 | 0 | 0 | 86 | 4 | 51 |
2014 | Information management | 34 | 45 | 10 | 7 | 0 | 0 | 3 | 82 | 7 | 29 |
2014 | Information technology | 53 | 43 | 3 | 1 | 0 | 0 | 0 | 96 | 1 | 68 |
2014 | Other services to the public | 45 | 35 | 18 | 0 | 3 | 0 | 0 | 80 | 3 | 40 |
2014 | None of the above | 52 | 28 | 10 | 5 | 5 | 0 | 0 | 80 | 10 | 138 |
Survey year | Demographic | Always/ Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/ Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 39 | 38 | 5 | 5 | 4 | 0 | 9 | 85 | 9 | 22 |
2017 | Federal regulators | 24 | 40 | 18 | 6 | 8 | 0 | 4 | 67 | 15 | 60 |
2017 | Compliance, inspection and enforcement | 46 | 23 | 14 | 15 | 3 | 0 | 0 | 69 | 17 | 41 |
2017 | Communications or public affairs | 35 | 40 | 20 | 3 | 4 | 0 | 0 | 74 | 6 | 61 |
2017 | Access to information and privacy | 43 | 16 | 22 | 15 | 0 | 0 | 4 | 61 | 16 | 26 |
2017 | Science and technology | 27 | 42 | 20 | 7 | 4 | 0 | 0 | 69 | 11 | 27 |
2017 | Legal services | 35 | 40 | 17 | 4 | 4 | 0 | 0 | 75 | 8 | 52 |
2017 | Administration and operations | 39 | 39 | 14 | 5 | 1 | 0 | 2 | 79 | 6 | 177 |
2017 | Human resources | 43 | 32 | 8 | 15 | 3 | 0 | 0 | 75 | 17 | 39 |
2017 | Financial management | 53 | 28 | 17 | 2 | 0 | 0 | 0 | 81 | 2 | 61 |
2017 | Information management | 45 | 20 | 11 | 5 | 0 | 0 | 21 | 81 | 6 | 21 |
2017 | Information technology | 33 | 40 | 10 | 10 | 3 | 0 | 3 | 76 | 14 | 51 |
2017 | Policy | 29 | 45 | 11 | 9 | 6 | 0 | 0 | 74 | 15 | 57 |
2017 | Project management | 29 | 34 | 20 | 9 | 7 | 0 | 2 | 64 | 15 | 41 |
2017 | Other services to the public | 46 | 16 | 19 | 13 | 3 | 3 | 0 | 64 | 17 | 25 |
2017 | None of the above | 29 | 27 | 16 | 15 | 1 | 2 | 10 | 63 | 19 | 51 |
2014 | Client contact centre | 40 | 40 | 7 | 7 | 7 | 0 | 0 | 80 | 13 | 30 |
2014 | Federal regulators | 27 | 35 | 16 | 13 | 2 | 0 | 8 | 67 | 16 | 63 |
2014 | Compliance, inspection and enforcement | 36 | 40 | 11 | 4 | 2 | 0 | 7 | 81 | 7 | 45 |
2014 | Communications or public affairs | 44 | 31 | 15 | 4 | 4 | 0 | 1 | 76 | 9 | 68 |
2014 | Access to information and privacy | 36 | 20 | 25 | 5 | 9 | 0 | 5 | 60 | 14 | 44 |
2014 | Science and technology | 44 | 25 | 6 | 19 | 6 | 0 | 0 | 69 | 25 | 16 |
2014 | Legal services | 41 | 36 | 14 | 3 | 5 | 0 | 1 | 78 | 8 | 86 |
2014 | Administration and operations | 45 | 28 | 14 | 6 | 6 | 0 | 2 | 75 | 12 | 288 |
2014 | Human resources | 34 | 48 | 10 | 2 | 6 | 0 | 0 | 82 | 8 | 50 |
2014 | Financial management | 41 | 29 | 20 | 8 | 2 | 0 | 0 | 71 | 10 | 51 |
2014 | Information management | 48 | 38 | 0 | 10 | 3 | 0 | 0 | 86 | 14 | 29 |
2014 | Information technology | 41 | 40 | 15 | 4 | 0 | 0 | 0 | 81 | 4 | 68 |
2014 | Other services to the public | 38 | 30 | 25 | 3 | 3 | 0 | 3 | 69 | 5 | 40 |
2014 | None of the above | 35 | 36 | 12 | 12 | 3 | 1 | 1 | 72 | 16 | 138 |
Survey year | Demographic | Always/ Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/ Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 0 | 14 | 26 | 28 | 22 | 0 | 9 | 56 | 16 | 22 |
2017 | Federal regulators | 8 | 16 | 44 | 26 | 7 | 0 | 0 | 33 | 23 | 60 |
2017 | Compliance, inspection and enforcement | 5 | 17 | 19 | 39 | 17 | 0 | 3 | 58 | 23 | 41 |
2017 | Communications or public affairs | 12 | 17 | 37 | 16 | 12 | 1 | 5 | 30 | 30 | 61 |
2017 | Access to information and privacy | 4 | 23 | 38 | 11 | 21 | 0 | 4 | 33 | 27 | 26 |
2017 | Science and technology | 9 | 5 | 45 | 26 | 13 | 0 | 3 | 40 | 14 | 27 |
2017 | Legal services | 11 | 12 | 32 | 22 | 20 | 0 | 4 | 44 | 23 | 52 |
2017 | Administration and operations | 8 | 16 | 40 | 14 | 14 | 2 | 5 | 30 | 26 | 176 |
2017 | Human resources | 14 | 3 | 43 | 20 | 16 | 0 | 3 | 37 | 18 | 39 |
2017 | Financial management | 2 | 19 | 35 | 31 | 10 | 0 | 4 | 42 | 21 | 61 |
2017 | Information management | 5 | 25 | 25 | 41 | 5 | 0 | 0 | 46 | 29 | 21 |
2017 | Information technology | 11 | 25 | 38 | 18 | 6 | 0 | 2 | 24 | 37 | 51 |
2017 | Policy | 8 | 16 | 38 | 24 | 13 | 2 | 0 | 38 | 24 | 56 |
2017 | Project management | 14 | 29 | 48 | 7 | 0 | 0 | 2 | 7 | 44 | 40 |
2017 | Other services to the public | 4 | 13 | 44 | 18 | 18 | 3 | 0 | 37 | 17 | 25 |
2017 | None of the above | 12 | 23 | 31 | 15 | 18 | 0 | 0 | 33 | 36 | 51 |
2014 | Client contact centre | 10 | 17 | 37 | 20 | 10 | 0 | 7 | 32 | 29 | 30 |
2014 | Federal regulators | 6 | 17 | 40 | 17 | 10 | 2 | 8 | 30 | 26 | 63 |
2014 | Compliance, inspection and enforcement | 7 | 20 | 24 | 24 | 18 | 2 | 4 | 45 | 29 | 45 |
2014 | Communications or public affairs | 6 | 32 | 34 | 9 | 13 | 1 | 4 | 23 | 41 | 68 |
2014 | Access to information and privacy | 16 | 23 | 30 | 11 | 14 | 0 | 7 | 27 | 41 | 44 |
2014 | Science and technology | 6 | 13 | 38 | 38 | 0 | 0 | 6 | 40 | 20 | 16 |
2014 | Legal services | 1 | 6 | 28 | 35 | 29 | 0 | 0 | 65 | 7 | 85 |
2014 | Administration and operations | 10 | 22 | 32 | 19 | 15 | 1 | 2 | 35 | 32 | 288 |
2014 | Human resources | 14 | 26 | 26 | 16 | 10 | 0 | 8 | 28 | 43 | 50 |
2014 | Financial management | 6 | 24 | 27 | 27 | 14 | 0 | 2 | 42 | 30 | 51 |
2014 | Information management | 3 | 31 | 24 | 28 | 14 | 0 | 0 | 41 | 34 | 29 |
2014 | Information technology | 4 | 24 | 32 | 22 | 16 | 0 | 1 | 39 | 28 | 68 |
2014 | Other services to the public | 8 | 20 | 45 | 10 | 10 | 3 | 5 | 22 | 30 | 40 |
2014 | None of the above | 8 | 18 | 29 | 28 | 13 | 1 | 4 | 42 | 27 | 138 |
Survey year | Demographic | Always/ Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/ Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 0 | 0 | 32 | 27 | 30 | 5 | 6 | 64 | 0 | 22 |
2017 | Federal regulators | 7 | 9 | 29 | 28 | 25 | 2 | 0 | 54 | 16 | 59 |
2017 | Compliance, inspection and enforcement | 8 | 7 | 27 | 21 | 29 | 2 | 6 | 54 | 17 | 41 |
2017 | Communications or public affairs | 15 | 12 | 23 | 23 | 21 | 3 | 3 | 47 | 29 | 61 |
2017 | Access to information and privacy | 0 | 27 | 31 | 7 | 25 | 4 | 7 | 36 | 30 | 26 |
2017 | Science and technology | 4 | 12 | 30 | 36 | 14 | 0 | 3 | 52 | 17 | 27 |
2017 | Legal services | 4 | 15 | 20 | 25 | 31 | 0 | 6 | 59 | 20 | 52 |
2017 | Administration and operations | 7 | 14 | 24 | 23 | 23 | 3 | 7 | 50 | 23 | 177 |
2017 | Human resources | 0 | 19 | 25 | 26 | 19 | 3 | 7 | 50 | 22 | 39 |
2017 | Financial management | 1 | 20 | 22 | 22 | 28 | 5 | 2 | 54 | 23 | 61 |
2017 | Information management | 9 | 9 | 28 | 25 | 18 | 0 | 11 | 48 | 20 | 21 |
2017 | Information technology | 7 | 10 | 24 | 28 | 26 | 2 | 4 | 57 | 18 | 51 |
2017 | Policy | 6 | 22 | 31 | 16 | 15 | 8 | 2 | 35 | 31 | 56 |
2017 | Project management | 15 | 34 | 20 | 21 | 5 | 0 | 5 | 27 | 52 | 40 |
2017 | Other services to the public | 0 | 22 | 37 | 17 | 17 | 7 | 0 | 37 | 23 | 25 |
2017 | None of the above | 13 | 19 | 27 | 16 | 21 | 2 | 2 | 38 | 34 | 49 |
2014 | Client contact centre | 3 | 21 | 17 | 24 | 21 | 3 | 10 | 52 | 28 | 29 |
2014 | Federal regulators | 3 | 16 | 23 | 26 | 26 | 0 | 6 | 55 | 21 | 62 |
2014 | Compliance, inspection and enforcement | 7 | 13 | 18 | 22 | 31 | 2 | 7 | 59 | 22 | 45 |
2014 | Communications or public affairs | 3 | 18 | 25 | 25 | 24 | 1 | 4 | 52 | 22 | 68 |
2014 | Access to information and privacy | 11 | 9 | 27 | 25 | 25 | 0 | 2 | 51 | 21 | 44 |
2014 | Science and technology | 6 | 19 | 19 | 38 | 13 | 0 | 6 | 53 | 27 | 16 |
2014 | Legal services | 6 | 10 | 23 | 24 | 35 | 1 | 0 | 60 | 16 | 86 |
2014 | Administration and operations | 9 | 16 | 24 | 25 | 22 | 2 | 3 | 49 | 26 | 288 |
2014 | Human resources | 8 | 20 | 22 | 26 | 20 | 0 | 4 | 48 | 29 | 50 |
2014 | Financial management | 4 | 12 | 26 | 24 | 30 | 0 | 4 | 56 | 17 | 50 |
2014 | Information management | 7 | 7 | 31 | 34 | 17 | 3 | 0 | 54 | 14 | 29 |
2014 | Information technology | 1 | 10 | 21 | 32 | 29 | 3 | 3 | 66 | 13 | 68 |
2014 | Other services to the public | 5 | 13 | 20 | 25 | 28 | 5 | 5 | 58 | 19 | 40 |
2014 | None of the above | 11 | 14 | 27 | 20 | 22 | 2 | 4 | 45 | 26 | 138 |
Survey year | Demographic | Always/ Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/ Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 0 | 20 | 27 | 29 | 24 | 0 | 0 | 53 | 20 | 22 |
2017 | Federal regulators | 13 | 20 | 36 | 15 | 14 | 0 | 2 | 30 | 33 | 60 |
2017 | Compliance, inspection and enforcement | 12 | 19 | 23 | 21 | 23 | 0 | 3 | 45 | 31 | 41 |
2017 | Communications or public affairs | 10 | 11 | 23 | 28 | 22 | 3 | 2 | 53 | 23 | 61 |
2017 | Access to information and privacy | 16 | 7 | 35 | 21 | 17 | 0 | 4 | 39 | 24 | 26 |
2017 | Science and technology | 12 | 13 | 31 | 22 | 17 | 0 | 5 | 41 | 26 | 27 |
2017 | Legal services | 11 | 4 | 21 | 24 | 33 | 0 | 6 | 61 | 17 | 52 |
2017 | Administration and operations | 7 | 12 | 22 | 28 | 21 | 2 | 8 | 54 | 22 | 177 |
2017 | Human resources | 6 | 5 | 29 | 23 | 26 | 0 | 11 | 55 | 12 | 39 |
2017 | Financial management | 5 | 18 | 14 | 29 | 26 | 1 | 6 | 59 | 25 | 61 |
2017 | Information management | 5 | 13 | 14 | 18 | 34 | 5 | 11 | 62 | 22 | 21 |
2017 | Information technology | 7 | 16 | 26 | 19 | 26 | 2 | 4 | 48 | 25 | 50 |
2017 | Policy | 4 | 5 | 28 | 32 | 25 | 4 | 2 | 61 | 10 | 56 |
2017 | Project management | 24 | 26 | 32 | 12 | 4 | 2 | 0 | 16 | 51 | 40 |
2017 | Other services to the public | 10 | 11 | 23 | 22 | 21 | 13 | 0 | 50 | 24 | 25 |
2017 | None of the above | 21 | 5 | 20 | 29 | 23 | 0 | 1 | 53 | 26 | 51 |
2014 | Client contact centre | 17 | 7 | 27 | 17 | 20 | 7 | 7 | 42 | 27 | 30 |
2014 | Federal regulators | 8 | 23 | 27 | 21 | 15 | 0 | 6 | 38 | 33 | 62 |
2014 | Compliance, inspection and enforcement | 9 | 11 | 31 | 22 | 20 | 0 | 7 | 45 | 21 | 45 |
2014 | Communications or public affairs | 1 | 12 | 21 | 25 | 35 | 1 | 4 | 64 | 14 | 68 |
2014 | Access to information and privacy | 30 | 25 | 18 | 11 | 14 | 0 | 2 | 26 | 56 | 44 |
2014 | Science and technology | 19 | 13 | 25 | 25 | 13 | 0 | 6 | 40 | 33 | 16 |
2014 | Legal services | 6 | 5 | 23 | 26 | 35 | 0 | 6 | 64 | 11 | 86 |
2014 | Administration and operations | 8 | 14 | 28 | 23 | 22 | 1 | 4 | 47 | 22 | 288 |
2014 | Human resources | 0 | 8 | 28 | 34 | 28 | 0 | 2 | 63 | 8 | 50 |
2014 | Financial management | 8 | 6 | 24 | 27 | 33 | 0 | 2 | 62 | 14 | 51 |
2014 | Information management | 3 | 28 | 24 | 24 | 21 | 0 | 0 | 45 | 31 | 29 |
2014 | Information technology | 4 | 7 | 21 | 32 | 31 | 1 | 3 | 66 | 12 | 68 |
2014 | Other services to the public | 8 | 15 | 23 | 25 | 18 | 5 | 8 | 49 | 26 | 40 |
2014 | None of the above | 9 | 10 | 30 | 28 | 18 | 0 | 5 | 48 | 20 | 137 |
Survey year | Demographic | Always/ Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/ Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 0 | 4 | 20 | 35 | 35 | 0 | 5 | 74 | 5 | 22 |
2017 | Federal regulators | 6 | 11 | 27 | 27 | 27 | 2 | 0 | 55 | 18 | 60 |
2017 | Compliance, inspection and enforcement | 5 | 10 | 27 | 24 | 34 | 0 | 0 | 58 | 15 | 41 |
2017 | Communications or public affairs | 13 | 10 | 31 | 19 | 22 | 1 | 4 | 42 | 24 | 60 |
2017 | Access to information and privacy | 0 | 21 | 25 | 26 | 21 | 4 | 4 | 51 | 22 | 26 |
2017 | Science and technology | 0 | 9 | 39 | 26 | 23 | 0 | 3 | 51 | 9 | 27 |
2017 | Legal services | 9 | 4 | 14 | 37 | 35 | 0 | 2 | 73 | 13 | 52 |
2017 | Administration and operations | 3 | 9 | 23 | 36 | 21 | 3 | 4 | 61 | 14 | 177 |
2017 | Human resources | 9 | 8 | 24 | 25 | 24 | 0 | 11 | 55 | 19 | 39 |
2017 | Financial management | 0 | 13 | 25 | 35 | 21 | 2 | 4 | 60 | 14 | 61 |
2017 | Information management | 5 | 0 | 15 | 37 | 44 | 0 | 0 | 81 | 5 | 21 |
2017 | Information technology | 2 | 10 | 38 | 31 | 16 | 0 | 2 | 48 | 13 | 50 |
2017 | Policy | 4 | 17 | 36 | 29 | 12 | 2 | 0 | 42 | 21 | 57 |
2017 | Project management | 15 | 14 | 43 | 20 | 4 | 0 | 4 | 26 | 29 | 40 |
2017 | Other services to the public | 4 | 15 | 12 | 31 | 32 | 7 | 0 | 67 | 20 | 25 |
2017 | None of the above | 0 | 18 | 40 | 21 | 21 | 0 | 0 | 42 | 18 | 51 |
2014 | Client contact centre | 0 | 7 | 41 | 21 | 21 | 0 | 10 | 46 | 8 | 29 |
2014 | Federal regulators | 3 | 15 | 26 | 32 | 18 | 0 | 6 | 53 | 19 | 62 |
2014 | Compliance, inspection and enforcement | 2 | 11 | 11 | 31 | 40 | 0 | 4 | 74 | 14 | 45 |
2014 | Communications or public affairs | 6 | 16 | 31 | 26 | 16 | 1 | 3 | 45 | 23 | 68 |
2014 | Access to information and privacy | 16 | 14 | 14 | 36 | 16 | 0 | 5 | 55 | 31 | 44 |
2014 | Science and technology | 13 | 13 | 44 | 25 | 0 | 0 | 6 | 27 | 27 | 16 |
2014 | Legal services | 2 | 3 | 17 | 48 | 29 | 0 | 0 | 77 | 6 | 86 |
2014 | Administration and operations | 2 | 14 | 27 | 31 | 22 | 1 | 3 | 56 | 17 | 286 |
2014 | Human resources | 2 | 10 | 26 | 36 | 24 | 2 | 0 | 61 | 12 | 50 |
2014 | Financial management | 0 | 14 | 29 | 27 | 29 | 0 | 0 | 57 | 14 | 51 |
2014 | Information management | 0 | 24 | 7 | 41 | 24 | 0 | 3 | 68 | 25 | 29 |
2014 | Information technology | 4 | 4 | 27 | 30 | 31 | 0 | 3 | 63 | 9 | 67 |
2014 | Other services to the public | 8 | 5 | 40 | 18 | 23 | 0 | 8 | 43 | 14 | 40 |
2014 | None of the above | 3 | 18 | 26 | 32 | 16 | 0 | 5 | 50 | 22 | 138 |
Survey year | Demographic | Always/ Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/ Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 9 | 10 | 23 | 23 | 21 | 4 | 11 | 51 | 22 | 22 |
2017 | Federal regulators | 9 | 23 | 30 | 20 | 18 | 0 | 0 | 38 | 32 | 60 |
2017 | Compliance, inspection and enforcement | 8 | 29 | 9 | 21 | 20 | 5 | 8 | 47 | 42 | 41 |
2017 | Communications or public affairs | 13 | 19 | 17 | 26 | 17 | 3 | 6 | 47 | 34 | 61 |
2017 | Access to information and privacy | 8 | 23 | 18 | 22 | 21 | 4 | 4 | 47 | 34 | 26 |
2017 | Science and technology | 5 | 11 | 45 | 28 | 9 | 0 | 3 | 38 | 16 | 27 |
2017 | Legal services | 16 | 10 | 28 | 21 | 24 | 0 | 0 | 45 | 27 | 51 |
2017 | Administration and operations | 8 | 18 | 21 | 23 | 21 | 2 | 7 | 48 | 29 | 177 |
2017 | Human resources | 14 | 15 | 24 | 30 | 12 | 0 | 5 | 44 | 31 | 39 |
2017 | Financial management | 5 | 21 | 35 | 22 | 16 | 0 | 2 | 38 | 26 | 61 |
2017 | Information management | 11 | 10 | 35 | 18 | 26 | 0 | 0 | 44 | 21 | 20 |
2017 | Information technology | 13 | 10 | 41 | 17 | 16 | 2 | 2 | 34 | 23 | 51 |
2017 | Policy | 13 | 10 | 32 | 18 | 16 | 4 | 8 | 38 | 26 | 55 |
2017 | Project management | 26 | 29 | 26 | 10 | 5 | 2 | 2 | 16 | 58 | 41 |
2017 | Other services to the public | 4 | 15 | 21 | 24 | 34 | 0 | 3 | 59 | 19 | 25 |
2017 | None of the above | 12 | 25 | 25 | 17 | 20 | 0 | 2 | 37 | 38 | 51 |
2014 | Client contact centre | 17 | 17 | 23 | 17 | 17 | 0 | 10 | 37 | 37 | 30 |
2014 | Federal regulators | 6 | 27 | 31 | 13 | 13 | 2 | 8 | 29 | 38 | 62 |
2014 | Compliance, inspection and enforcement | 7 | 11 | 27 | 22 | 24 | 0 | 9 | 51 | 20 | 45 |
2014 | Communications or public affairs | 10 | 16 | 26 | 19 | 19 | 1 | 7 | 42 | 29 | 68 |
2014 | Access to information and privacy | 16 | 27 | 20 | 23 | 11 | 2 | 0 | 35 | 44 | 44 |
2014 | Science and technology | 25 | 25 | 25 | 19 | 0 | 0 | 6 | 20 | 53 | 16 |
2014 | Legal services | 8 | 13 | 21 | 16 | 35 | 4 | 2 | 55 | 23 | 85 |
2014 | Administration and operations | 14 | 17 | 26 | 17 | 20 | 2 | 4 | 40 | 32 | 287 |
2014 | Human resources | 12 | 20 | 28 | 18 | 18 | 2 | 2 | 38 | 33 | 50 |
2014 | Financial management | 16 | 25 | 24 | 12 | 24 | 0 | 0 | 35 | 41 | 51 |
2014 | Information management | 10 | 21 | 21 | 21 | 21 | 3 | 3 | 44 | 33 | 29 |
2014 | Information technology | 3 | 18 | 26 | 26 | 25 | 0 | 1 | 52 | 21 | 68 |
2014 | Other services to the public | 18 | 20 | 25 | 15 | 15 | 0 | 8 | 32 | 41 | 40 |
2014 | None of the above | 14 | 21 | 23 | 16 | 19 | 0 | 7 | 37 | 38 | 138 |
Survey year | Demographic | Always/ Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/ Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 9 | 18 | 19 | 27 | 19 | 0 | 9 | 51 | 29 | 22 |
2017 | Federal regulators | 4 | 12 | 27 | 28 | 27 | 0 | 2 | 56 | 16 | 60 |
2017 | Compliance, inspection and enforcement | 3 | 17 | 20 | 32 | 23 | 2 | 3 | 58 | 22 | 40 |
2017 | Communications or public affairs | 9 | 17 | 24 | 17 | 21 | 6 | 7 | 43 | 30 | 61 |
2017 | Access to information and privacy | 4 | 28 | 29 | 7 | 25 | 4 | 4 | 35 | 34 | 26 |
2017 | Science and technology | 0 | 4 | 29 | 30 | 29 | 5 | 3 | 64 | 4 | 27 |
2017 | Legal services | 4 | 7 | 23 | 25 | 35 | 0 | 6 | 63 | 12 | 52 |
2017 | Administration and operations | 9 | 14 | 25 | 22 | 20 | 4 | 6 | 46 | 25 | 177 |
2017 | Human resources | 9 | 4 | 23 | 40 | 14 | 3 | 8 | 60 | 14 | 39 |
2017 | Financial management | 4 | 18 | 31 | 22 | 20 | 0 | 5 | 45 | 23 | 61 |
2017 | Information management | 4 | 20 | 24 | 28 | 23 | 0 | 0 | 52 | 25 | 21 |
2017 | Information technology | 4 | 7 | 35 | 22 | 28 | 0 | 4 | 52 | 12 | 51 |
2017 | Policy | 9 | 22 | 30 | 16 | 14 | 7 | 3 | 32 | 35 | 56 |
2017 | Project management | 15 | 22 | 23 | 16 | 15 | 0 | 10 | 34 | 41 | 41 |
2017 | Other services to the public | 7 | 13 | 16 | 26 | 31 | 3 | 4 | 62 | 21 | 25 |
2017 | None of the above | 11 | 12 | 31 | 17 | 21 | 5 | 4 | 41 | 25 | 50 |
2014 | Client contact centre | 10 | 27 | 10 | 20 | 17 | 7 | 10 | 44 | 44 | 30 |
2014 | Federal regulators | 2 | 8 | 27 | 23 | 31 | 2 | 8 | 59 | 11 | 62 |
2014 | Compliance, inspection and enforcement | 4 | 13 | 20 | 22 | 27 | 0 | 13 | 56 | 21 | 45 |
2014 | Communications or public affairs | 3 | 13 | 16 | 32 | 28 | 1 | 6 | 65 | 17 | 68 |
2014 | Access to information and privacy | 11 | 23 | 20 | 23 | 20 | 0 | 2 | 44 | 35 | 44 |
2014 | Science and technology | 0 | 13 | 44 | 25 | 13 | 0 | 6 | 40 | 13 | 16 |
2014 | Legal services | 4 | 5 | 25 | 26 | 33 | 5 | 4 | 64 | 9 | 85 |
2014 | Administration and operations | 6 | 16 | 18 | 30 | 25 | 1 | 4 | 58 | 23 | 287 |
2014 | Human resources | 2 | 6 | 31 | 37 | 20 | 2 | 2 | 60 | 9 | 49 |
2014 | Financial management | 0 | 14 | 31 | 33 | 18 | 2 | 2 | 53 | 14 | 51 |
2014 | Information management | 4 | 21 | 21 | 25 | 21 | 4 | 4 | 50 | 27 | 28 |
2014 | Information technology | 1 | 4 | 18 | 41 | 29 | 3 | 3 | 75 | 6 | 68 |
2014 | Other services to the public | 8 | 10 | 28 | 8 | 25 | 10 | 13 | 42 | 23 | 40 |
2014 | None of the above | 9 | 9 | 28 | 26 | 22 | 1 | 5 | 52 | 19 | 138 |
Survey year | Demographic | Always/ Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/ Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 0 | 14 | 27 | 32 | 16 | 0 | 11 | 54 | 15 | 22 |
2017 | Federal regulators | 15 | 20 | 30 | 19 | 16 | 0 | 0 | 35 | 35 | 60 |
2017 | Compliance, inspection and enforcement | 5 | 22 | 29 | 15 | 25 | 5 | 0 | 42 | 28 | 40 |
2017 | Communications or public affairs | 12 | 7 | 17 | 28 | 23 | 6 | 7 | 58 | 22 | 61 |
2017 | Access to information and privacy | 16 | 0 | 25 | 38 | 17 | 0 | 4 | 58 | 17 | 26 |
2017 | Science and technology | 4 | 8 | 41 | 30 | 14 | 0 | 3 | 45 | 12 | 27 |
2017 | Legal services | 6 | 4 | 22 | 33 | 29 | 0 | 5 | 66 | 11 | 52 |
2017 | Administration and operations | 3 | 9 | 32 | 24 | 22 | 3 | 6 | 52 | 13 | 176 |
2017 | Human resources | 8 | 13 | 27 | 25 | 16 | 0 | 11 | 47 | 23 | 39 |
2017 | Financial management | 4 | 10 | 26 | 29 | 21 | 5 | 5 | 55 | 16 | 61 |
2017 | Information management | 0 | 5 | 27 | 28 | 35 | 6 | 0 | 67 | 5 | 21 |
2017 | Information technology | 8 | 7 | 48 | 14 | 18 | 0 | 4 | 34 | 16 | 51 |
2017 | Policy | 6 | 8 | 21 | 37 | 17 | 7 | 3 | 61 | 16 | 56 |
2017 | Project management | 19 | 24 | 37 | 19 | 0 | 0 | 2 | 19 | 44 | 41 |
2017 | Other services to the public | 10 | 7 | 21 | 30 | 25 | 7 | 0 | 59 | 18 | 25 |
2017 | None of the above | 12 | 16 | 29 | 14 | 27 | 0 | 3 | 42 | 28 | 51 |
2014 | Client contact centre | 10 | 13 | 23 | 20 | 17 | 7 | 10 | 44 | 28 | 30 |
2014 | Federal regulators | 11 | 13 | 31 | 23 | 16 | 0 | 6 | 41 | 26 | 62 |
2014 | Compliance, inspection and enforcement | 16 | 11 | 22 | 24 | 20 | 2 | 4 | 48 | 29 | 45 |
2014 | Communications or public affairs | 4 | 12 | 24 | 30 | 22 | 1 | 6 | 56 | 18 | 67 |
2014 | Access to information and privacy | 16 | 16 | 30 | 16 | 18 | 0 | 5 | 36 | 33 | 44 |
2014 | Science and technology | 19 | 13 | 44 | 19 | 0 | 0 | 6 | 20 | 33 | 16 |
2014 | Legal services | 3 | 7 | 26 | 24 | 37 | 1 | 1 | 63 | 11 | 86 |
2014 | Administration and operations | 7 | 17 | 33 | 20 | 19 | 2 | 2 | 40 | 25 | 286 |
2014 | Human resources | 4 | 10 | 32 | 28 | 16 | 4 | 6 | 49 | 16 | 50 |
2014 | Financial management | 6 | 20 | 26 | 30 | 18 | 0 | 0 | 48 | 26 | 50 |
2014 | Information management | 7 | 25 | 25 | 18 | 21 | 4 | 0 | 41 | 33 | 28 |
2014 | Information technology | 3 | 15 | 13 | 35 | 31 | 0 | 3 | 68 | 18 | 68 |
2014 | Other services to the public | 5 | 10 | 26 | 26 | 26 | 3 | 5 | 56 | 17 | 39 |
2014 | None of the above | 8 | 18 | 31 | 19 | 19 | 1 | 4 | 40 | 27 | 137 |
My Work Unit
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 65 | 35 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 22 |
2017 | Federal regulators | 72 | 17 | 0 | 7 | 0 | 0 | 4 | 93 | 7 | 59 |
2017 | Compliance, inspection and enforcement | 66 | 19 | 2 | 8 | 0 | 2 | 2 | 89 | 9 | 41 |
2017 | Communications or public affairs | 67 | 14 | 2 | 7 | 4 | 0 | 5 | 86 | 12 | 61 |
2017 | Access to information and privacy | 75 | 17 | 0 | 5 | 3 | 0 | 0 | 92 | 8 | 26 |
2017 | Science and technology | 67 | 9 | 9 | 8 | 5 | 0 | 3 | 78 | 13 | 27 |
2017 | Legal services | 74 | 16 | 4 | 6 | 0 | 0 | 0 | 89 | 6 | 52 |
2017 | Administration and operations | 67 | 17 | 4 | 4 | 3 | 0 | 3 | 88 | 8 | 176 |
2017 | Human resources | 77 | 14 | 2 | 5 | 0 | 0 | 3 | 93 | 5 | 39 |
2017 | Financial management | 71 | 23 | 2 | 3 | 0 | 0 | 2 | 95 | 4 | 61 |
2017 | Information management | 80 | 15 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 21 |
2017 | Information technology | 72 | 17 | 6 | 3 | 0 | 0 | 2 | 91 | 3 | 51 |
2017 | Policy | 69 | 21 | 1 | 3 | 3 | 2 | 0 | 92 | 7 | 57 |
2017 | Project management | 60 | 18 | 6 | 10 | 2 | 0 | 4 | 81 | 13 | 41 |
2017 | Other services to the public | 79 | 13 | 0 | 4 | 4 | 0 | 0 | 92 | 8 | 25 |
2017 | None of the above | 60 | 17 | 2 | 8 | 6 | 0 | 7 | 83 | 15 | 51 |
2014 | Client contact centre | 47 | 27 | 3 | 10 | 7 | 0 | 7 | 79 | 18 | 30 |
2014 | Federal regulators | 86 | 6 | 3 | 2 | 2 | 0 | 2 | 94 | 3 | 63 |
2014 | Compliance, inspection and enforcement | 87 | 4 | 2 | 4 | 0 | 0 | 2 | 93 | 5 | 45 |
2014 | Communications or public affairs | 63 | 18 | 6 | 6 | 4 | 0 | 3 | 83 | 11 | 68 |
2014 | Access to information and privacy | 60 | 16 | 14 | 2 | 5 | 0 | 2 | 79 | 7 | 43 |
2014 | Science and technology | 81 | 6 | 0 | 0 | 6 | 0 | 6 | 93 | 7 | 16 |
2014 | Legal services | 72 | 15 | 5 | 6 | 2 | 0 | 0 | 87 | 8 | 86 |
2014 | Administration and operations | 73 | 16 | 3 | 5 | 1 | 0 | 1 | 90 | 6 | 288 |
2014 | Human resources | 80 | 12 | 2 | 2 | 0 | 0 | 4 | 96 | 2 | 50 |
2014 | Financial management | 73 | 16 | 4 | 4 | 0 | 0 | 4 | 92 | 4 | 51 |
2014 | Information management | 62 | 28 | 0 | 3 | 3 | 0 | 3 | 93 | 7 | 29 |
2014 | Information technology | 69 | 21 | 3 | 4 | 1 | 0 | 1 | 91 | 6 | 68 |
2014 | Other services to the public | 75 | 18 | 3 | 0 | 3 | 0 | 3 | 95 | 3 | 40 |
2014 | None of the above | 70 | 17 | 2 | 2 | 4 | 1 | 3 | 91 | 7 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 46 | 38 | 5 | 5 | 0 | 5 | 0 | 89 | 5 | 22 |
2017 | Federal regulators | 26 | 31 | 15 | 8 | 9 | 5 | 5 | 64 | 19 | 60 |
2017 | Compliance, inspection and enforcement | 44 | 21 | 10 | 13 | 6 | 2 | 5 | 69 | 20 | 41 |
2017 | Communications or public affairs | 30 | 23 | 21 | 6 | 12 | 5 | 4 | 58 | 19 | 61 |
2017 | Access to information and privacy | 37 | 13 | 25 | 12 | 5 | 7 | 0 | 54 | 19 | 26 |
2017 | Science and technology | 27 | 36 | 8 | 3 | 16 | 6 | 3 | 70 | 21 | 27 |
2017 | Legal services | 42 | 15 | 19 | 12 | 4 | 6 | 2 | 63 | 17 | 52 |
2017 | Administration and operations | 35 | 25 | 19 | 5 | 8 | 3 | 5 | 65 | 14 | 177 |
2017 | Human resources | 39 | 30 | 16 | 3 | 6 | 5 | 2 | 74 | 9 | 39 |
2017 | Financial management | 39 | 35 | 11 | 9 | 2 | 3 | 1 | 77 | 11 | 61 |
2017 | Information management | 28 | 19 | 18 | 5 | 5 | 22 | 5 | 63 | 12 | 21 |
2017 | Information technology | 33 | 31 | 13 | 3 | 4 | 8 | 8 | 76 | 9 | 51 |
2017 | Policy | 21 | 27 | 13 | 14 | 4 | 17 | 5 | 61 | 23 | 57 |
2017 | Project management | 27 | 31 | 11 | 6 | 22 | 0 | 4 | 60 | 29 | 41 |
2017 | Other services to the public | 29 | 35 | 8 | 8 | 0 | 16 | 4 | 80 | 10 | 25 |
2017 | None of the above | 35 | 31 | 8 | 8 | 12 | 2 | 4 | 70 | 22 | 51 |
2014 | Client contact centre | 30 | 20 | 13 | 20 | 13 | 0 | 3 | 52 | 34 | 30 |
2014 | Federal regulators | 33 | 29 | 14 | 6 | 6 | 2 | 10 | 70 | 14 | 63 |
2014 | Compliance, inspection and enforcement | 36 | 16 | 16 | 7 | 16 | 7 | 4 | 58 | 25 | 45 |
2014 | Communications or public affairs | 35 | 24 | 10 | 13 | 9 | 1 | 7 | 65 | 24 | 68 |
2014 | Access to information and privacy | 30 | 30 | 18 | 9 | 5 | 5 | 5 | 65 | 15 | 44 |
2014 | Science and technology | 25 | 38 | 6 | 6 | 13 | 0 | 13 | 71 | 21 | 16 |
2014 | Legal services | 42 | 28 | 5 | 5 | 3 | 8 | 9 | 85 | 10 | 86 |
2014 | Administration and operations | 29 | 28 | 14 | 14 | 9 | 4 | 2 | 61 | 24 | 288 |
2014 | Human resources | 40 | 28 | 12 | 6 | 6 | 4 | 4 | 74 | 13 | 50 |
2014 | Financial management | 39 | 27 | 18 | 2 | 8 | 6 | 0 | 71 | 10 | 51 |
2014 | Information management | 21 | 28 | 14 | 14 | 7 | 10 | 7 | 58 | 25 | 29 |
2014 | Information technology | 34 | 31 | 10 | 9 | 6 | 3 | 7 | 72 | 16 | 68 |
2014 | Other services to the public | 25 | 30 | 13 | 10 | 13 | 0 | 10 | 61 | 25 | 40 |
2014 | None of the above | 32 | 28 | 12 | 12 | 10 | 4 | 3 | 64 | 23 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 59 | 20 | 10 | 5 | 5 | 0 | 0 | 79 | 10 | 22 |
2017 | Federal regulators | 46 | 18 | 17 | 7 | 11 | 2 | 0 | 65 | 18 | 60 |
2017 | Compliance, inspection and enforcement | 55 | 15 | 12 | 11 | 5 | 2 | 0 | 72 | 16 | 41 |
2017 | Communications or public affairs | 49 | 34 | 7 | 3 | 8 | 0 | 0 | 83 | 10 | 61 |
2017 | Access to information and privacy | 40 | 10 | 19 | 25 | 4 | 0 | 4 | 51 | 29 | 26 |
2017 | Science and technology | 50 | 36 | 0 | 3 | 12 | 0 | 0 | 85 | 15 | 27 |
2017 | Legal services | 58 | 21 | 7 | 13 | 2 | 0 | 0 | 79 | 15 | 52 |
2017 | Administration and operations | 48 | 29 | 9 | 8 | 5 | 1 | 1 | 78 | 13 | 177 |
2017 | Human resources | 57 | 24 | 8 | 8 | 3 | 0 | 0 | 81 | 10 | 39 |
2017 | Financial management | 57 | 27 | 5 | 8 | 3 | 0 | 0 | 85 | 10 | 61 |
2017 | Information management | 64 | 22 | 6 | 5 | 4 | 0 | 0 | 86 | 9 | 21 |
2017 | Information technology | 55 | 32 | 3 | 7 | 4 | 0 | 0 | 87 | 11 | 51 |
2017 | Policy | 48 | 33 | 5 | 8 | 4 | 2 | 0 | 83 | 12 | 57 |
2017 | Project management | 42 | 26 | 9 | 4 | 19 | 0 | 0 | 68 | 23 | 41 |
2017 | Other services to the public | 57 | 24 | 3 | 13 | 0 | 4 | 0 | 84 | 13 | 25 |
2017 | None of the above | 56 | 21 | 6 | 11 | 7 | 0 | 0 | 77 | 17 | 50 |
2014 | Client contact centre | 33 | 47 | 10 | 10 | 0 | 0 | 0 | 80 | 10 | 30 |
2014 | Federal regulators | 41 | 32 | 11 | 6 | 3 | 0 | 6 | 78 | 10 | 63 |
2014 | Compliance, inspection and enforcement | 44 | 24 | 9 | 16 | 4 | 0 | 2 | 70 | 20 | 45 |
2014 | Communications or public affairs | 53 | 21 | 6 | 18 | 3 | 0 | 0 | 74 | 21 | 68 |
2014 | Access to information and privacy | 50 | 20 | 9 | 11 | 5 | 2 | 2 | 74 | 17 | 44 |
2014 | Science and technology | 56 | 13 | 13 | 6 | 6 | 0 | 6 | 73 | 13 | 16 |
2014 | Legal services | 64 | 21 | 6 | 5 | 5 | 0 | 0 | 85 | 9 | 86 |
2014 | Administration and operations | 42 | 30 | 10 | 9 | 9 | 1 | 0 | 73 | 18 | 288 |
2014 | Human resources | 54 | 32 | 6 | 6 | 0 | 0 | 2 | 88 | 6 | 50 |
2014 | Financial management | 61 | 24 | 6 | 6 | 4 | 0 | 0 | 84 | 10 | 51 |
2014 | Information management | 28 | 38 | 14 | 14 | 3 | 3 | 0 | 68 | 18 | 29 |
2014 | Information technology | 51 | 28 | 12 | 4 | 4 | 0 | 0 | 79 | 9 | 68 |
2014 | Other services to the public | 50 | 20 | 8 | 8 | 15 | 0 | 0 | 70 | 23 | 40 |
2014 | None of the above | 43 | 24 | 7 | 12 | 10 | 0 | 3 | 69 | 23 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 48 | 37 | 9 | 5 | 0 | 0 | 0 | 86 | 5 | 22 |
2017 | Federal regulators | 33 | 40 | 12 | 8 | 7 | 0 | 0 | 73 | 14 | 60 |
2017 | Compliance, inspection and enforcement | 44 | 26 | 13 | 17 | 0 | 0 | 0 | 70 | 17 | 41 |
2017 | Communications or public affairs | 48 | 29 | 7 | 11 | 3 | 1 | 0 | 78 | 15 | 61 |
2017 | Access to information and privacy | 36 | 41 | 7 | 4 | 5 | 7 | 0 | 83 | 9 | 26 |
2017 | Science and technology | 44 | 35 | 3 | 3 | 15 | 0 | 0 | 79 | 18 | 27 |
2017 | Legal services | 55 | 29 | 9 | 7 | 0 | 0 | 0 | 84 | 7 | 52 |
2017 | Administration and operations | 39 | 34 | 9 | 9 | 5 | 1 | 2 | 76 | 15 | 176 |
2017 | Human resources | 52 | 22 | 15 | 6 | 6 | 0 | 0 | 73 | 12 | 39 |
2017 | Financial management | 42 | 43 | 5 | 7 | 0 | 3 | 0 | 88 | 8 | 61 |
2017 | Information management | 63 | 28 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 21 |
2017 | Information technology | 40 | 43 | 8 | 7 | 0 | 0 | 2 | 84 | 7 | 51 |
2017 | Policy | 43 | 35 | 14 | 5 | 2 | 2 | 0 | 79 | 7 | 57 |
2017 | Project management | 32 | 37 | 4 | 10 | 17 | 0 | 0 | 69 | 27 | 41 |
2017 | Other services to the public | 50 | 30 | 13 | 0 | 4 | 0 | 4 | 83 | 4 | 25 |
2017 | None of the above | 43 | 35 | 6 | 11 | 3 | 2 | 2 | 81 | 13 | 50 |
2014 | Client contact centre | 37 | 40 | 7 | 10 | 7 | 0 | 0 | 77 | 17 | 30 |
2014 | Federal regulators | 30 | 41 | 6 | 13 | 2 | 0 | 8 | 78 | 16 | 63 |
2014 | Compliance, inspection and enforcement | 24 | 47 | 13 | 9 | 4 | 0 | 2 | 73 | 14 | 45 |
2014 | Communications or public affairs | 38 | 34 | 9 | 12 | 0 | 3 | 4 | 78 | 13 | 68 |
2014 | Access to information and privacy | 23 | 48 | 7 | 16 | 5 | 2 | 0 | 72 | 21 | 44 |
2014 | Science and technology | 50 | 25 | 0 | 6 | 13 | 0 | 6 | 80 | 20 | 16 |
2014 | Legal services | 56 | 28 | 7 | 8 | 0 | 1 | 0 | 85 | 8 | 86 |
2014 | Administration and operations | 37 | 39 | 9 | 9 | 5 | 0 | 1 | 77 | 14 | 287 |
2014 | Human resources | 64 | 22 | 0 | 4 | 0 | 2 | 8 | 96 | 4 | 50 |
2014 | Financial management | 45 | 45 | 6 | 2 | 2 | 0 | 0 | 90 | 4 | 51 |
2014 | Information management | 24 | 38 | 14 | 10 | 3 | 3 | 7 | 69 | 15 | 29 |
2014 | Information technology | 44 | 34 | 12 | 4 | 3 | 0 | 3 | 80 | 8 | 68 |
2014 | Other services to the public | 53 | 28 | 8 | 8 | 5 | 0 | 0 | 80 | 13 | 40 |
2014 | None of the above | 41 | 37 | 4 | 10 | 6 | 1 | 1 | 79 | 16 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 44 | 26 | 0 | 6 | 5 | 16 | 4 | 86 | 14 | 22 |
2017 | Federal regulators | 41 | 26 | 5 | 14 | 11 | 4 | 0 | 69 | 26 | 60 |
2017 | Compliance, inspection and enforcement | 41 | 16 | 17 | 13 | 5 | 8 | 0 | 62 | 19 | 41 |
2017 | Communications or public affairs | 45 | 26 | 11 | 9 | 5 | 4 | 0 | 74 | 15 | 61 |
2017 | Access to information and privacy | 30 | 18 | 21 | 7 | 9 | 15 | 0 | 56 | 19 | 26 |
2017 | Science and technology | 47 | 19 | 10 | 3 | 12 | 9 | 0 | 73 | 16 | 27 |
2017 | Legal services | 55 | 25 | 4 | 4 | 2 | 9 | 2 | 89 | 7 | 52 |
2017 | Administration and operations | 35 | 30 | 12 | 9 | 6 | 6 | 1 | 70 | 17 | 177 |
2017 | Human resources | 53 | 26 | 7 | 6 | 3 | 4 | 0 | 83 | 10 | 39 |
2017 | Financial management | 54 | 30 | 3 | 6 | 2 | 6 | 0 | 89 | 8 | 61 |
2017 | Information management | 49 | 25 | 8 | 5 | 0 | 14 | 0 | 85 | 5 | 21 |
2017 | Information technology | 50 | 21 | 8 | 6 | 2 | 11 | 2 | 82 | 9 | 51 |
2017 | Policy | 32 | 25 | 11 | 12 | 11 | 10 | 0 | 63 | 25 | 57 |
2017 | Project management | 23 | 35 | 11 | 16 | 12 | 3 | 0 | 60 | 28 | 41 |
2017 | Other services to the public | 47 | 19 | 13 | 4 | 0 | 13 | 4 | 79 | 5 | 24 |
2017 | None of the above | 40 | 26 | 7 | 10 | 11 | 5 | 1 | 70 | 22 | 51 |
2014 | Client contact centre | 40 | 33 | 10 | 7 | 3 | 7 | 0 | 79 | 11 | 30 |
2014 | Federal regulators | 37 | 27 | 10 | 8 | 8 | 2 | 8 | 71 | 18 | 62 |
2014 | Compliance, inspection and enforcement | 29 | 27 | 18 | 7 | 9 | 9 | 2 | 63 | 18 | 45 |
2014 | Communications or public affairs | 37 | 24 | 10 | 13 | 4 | 10 | 1 | 68 | 20 | 68 |
2014 | Access to information and privacy | 32 | 20 | 18 | 11 | 9 | 9 | 0 | 58 | 23 | 44 |
2014 | Science and technology | 44 | 19 | 0 | 13 | 13 | 6 | 6 | 71 | 29 | 16 |
2014 | Legal services | 51 | 19 | 8 | 9 | 1 | 8 | 3 | 79 | 12 | 86 |
2014 | Administration and operations | 36 | 29 | 8 | 11 | 8 | 6 | 1 | 71 | 21 | 288 |
2014 | Human resources | 64 | 16 | 2 | 8 | 0 | 4 | 6 | 89 | 9 | 50 |
2014 | Financial management | 51 | 27 | 10 | 2 | 6 | 4 | 0 | 82 | 8 | 51 |
2014 | Information management | 21 | 34 | 14 | 7 | 7 | 14 | 3 | 67 | 17 | 29 |
2014 | Information technology | 44 | 28 | 15 | 1 | 3 | 6 | 3 | 79 | 5 | 68 |
2014 | Other services to the public | 43 | 20 | 8 | 10 | 8 | 13 | 0 | 71 | 20 | 40 |
2014 | None of the above | 35 | 26 | 12 | 11 | 8 | 4 | 4 | 66 | 20 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 32 | 21 | 14 | 11 | 0 | 18 | 4 | 68 | 14 | 22 |
2017 | Federal regulators | 11 | 33 | 10 | 16 | 15 | 16 | 0 | 51 | 37 | 60 |
2017 | Compliance, inspection and enforcement | 19 | 32 | 7 | 15 | 10 | 17 | 0 | 61 | 31 | 41 |
2017 | Communications or public affairs | 11 | 25 | 19 | 12 | 10 | 16 | 6 | 47 | 29 | 61 |
2017 | Access to information and privacy | 18 | 25 | 14 | 12 | 9 | 22 | 0 | 55 | 27 | 26 |
2017 | Science and technology | 14 | 15 | 11 | 10 | 20 | 28 | 2 | 42 | 42 | 27 |
2017 | Legal services | 20 | 26 | 12 | 12 | 9 | 17 | 5 | 58 | 27 | 52 |
2017 | Administration and operations | 17 | 26 | 17 | 14 | 6 | 16 | 4 | 54 | 24 | 176 |
2017 | Human resources | 36 | 27 | 12 | 6 | 8 | 10 | 0 | 71 | 15 | 38 |
2017 | Financial management | 23 | 31 | 13 | 9 | 7 | 12 | 5 | 64 | 19 | 61 |
2017 | Information management | 20 | 29 | 14 | 0 | 9 | 20 | 9 | 68 | 13 | 21 |
2017 | Information technology | 20 | 21 | 24 | 10 | 7 | 17 | 2 | 50 | 21 | 51 |
2017 | Policy | 19 | 16 | 19 | 7 | 5 | 25 | 9 | 54 | 18 | 57 |
2017 | Project management | 7 | 26 | 23 | 17 | 16 | 7 | 4 | 37 | 37 | 41 |
2017 | Other services to the public | 8 | 31 | 21 | 11 | 7 | 22 | 0 | 50 | 24 | 25 |
2017 | None of the above | 18 | 22 | 19 | 16 | 4 | 17 | 3 | 51 | 26 | 51 |
2014 | Client contact centre | 17 | 27 | 10 | 10 | 13 | 20 | 3 | 57 | 30 | 30 |
2014 | Federal regulators | 10 | 29 | 14 | 17 | 11 | 11 | 8 | 47 | 35 | 63 |
2014 | Compliance, inspection and enforcement | 16 | 18 | 13 | 11 | 18 | 20 | 4 | 44 | 38 | 45 |
2014 | Communications or public affairs | 19 | 21 | 12 | 22 | 7 | 16 | 3 | 49 | 36 | 68 |
2014 | Access to information and privacy | 9 | 16 | 18 | 20 | 14 | 20 | 2 | 32 | 44 | 44 |
2014 | Science and technology | 19 | 19 | 0 | 31 | 6 | 19 | 6 | 50 | 50 | 16 |
2014 | Legal services | 27 | 19 | 9 | 10 | 9 | 14 | 12 | 61 | 27 | 86 |
2014 | Administration and operations | 11 | 27 | 15 | 12 | 16 | 15 | 3 | 47 | 34 | 287 |
2014 | Human resources | 36 | 24 | 12 | 6 | 2 | 8 | 12 | 75 | 10 | 50 |
2014 | Financial management | 29 | 27 | 14 | 12 | 4 | 14 | 0 | 66 | 18 | 51 |
2014 | Information management | 10 | 17 | 31 | 7 | 7 | 24 | 3 | 38 | 19 | 29 |
2014 | Information technology | 25 | 24 | 25 | 6 | 7 | 12 | 1 | 56 | 15 | 68 |
2014 | Other services to the public | 13 | 23 | 18 | 10 | 15 | 15 | 8 | 45 | 32 | 40 |
2014 | None of the above | 17 | 22 | 13 | 20 | 11 | 12 | 6 | 47 | 37 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 59 | 41 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 21 |
2017 | Federal regulators | 36 | 40 | 7 | 14 | 3 | 0 | 0 | 76 | 17 | 60 |
2017 | Compliance, inspection and enforcement | 57 | 30 | 3 | 7 | 3 | 0 | 0 | 86 | 10 | 40 |
2017 | Communications or public affairs | 56 | 28 | 8 | 3 | 5 | 0 | 0 | 84 | 8 | 61 |
2017 | Access to information and privacy | 51 | 29 | 11 | 4 | 5 | 0 | 0 | 80 | 9 | 26 |
2017 | Science and technology | 45 | 37 | 3 | 7 | 8 | 0 | 0 | 82 | 15 | 27 |
2017 | Legal services | 68 | 20 | 5 | 2 | 4 | 0 | 0 | 88 | 6 | 52 |
2017 | Administration and operations | 51 | 35 | 5 | 7 | 1 | 0 | 0 | 86 | 8 | 177 |
2017 | Human resources | 53 | 39 | 5 | 0 | 3 | 0 | 0 | 92 | 3 | 39 |
2017 | Financial management | 56 | 31 | 3 | 7 | 3 | 0 | 0 | 87 | 10 | 61 |
2017 | Information management | 72 | 28 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 21 |
2017 | Information technology | 58 | 31 | 8 | 3 | 0 | 0 | 0 | 89 | 3 | 51 |
2017 | Policy | 54 | 38 | 0 | 6 | 2 | 0 | 0 | 92 | 8 | 57 |
2017 | Project management | 39 | 41 | 0 | 12 | 8 | 0 | 0 | 80 | 20 | 41 |
2017 | Other services to the public | 57 | 35 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 25 |
2017 | None of the above | 53 | 30 | 6 | 7 | 2 | 0 | 1 | 84 | 10 | 51 |
2014 | Client contact centre | 40 | 47 | 7 | 7 | 0 | 0 | 0 | 87 | 7 | 30 |
2014 | Federal regulators | 33 | 40 | 11 | 6 | 3 | 0 | 6 | 78 | 10 | 63 |
2014 | Compliance, inspection and enforcement | 44 | 40 | 7 | 2 | 4 | 0 | 2 | 86 | 7 | 45 |
2014 | Communications or public affairs | 50 | 31 | 6 | 12 | 1 | 0 | 0 | 81 | 13 | 68 |
2014 | Access to information and privacy | 43 | 41 | 7 | 9 | 0 | 0 | 0 | 84 | 9 | 44 |
2014 | Science and technology | 44 | 31 | 6 | 0 | 13 | 0 | 6 | 80 | 13 | 16 |
2014 | Legal services | 74 | 19 | 5 | 1 | 1 | 0 | 0 | 93 | 2 | 86 |
2014 | Administration and operations | 44 | 34 | 8 | 8 | 6 | 0 | 0 | 78 | 14 | 288 |
2014 | Human resources | 76 | 20 | 2 | 2 | 0 | 0 | 0 | 96 | 2 | 50 |
2014 | Financial management | 49 | 35 | 10 | 4 | 2 | 0 | 0 | 84 | 6 | 51 |
2014 | Information management | 34 | 52 | 3 | 7 | 3 | 0 | 0 | 86 | 10 | 29 |
2014 | Information technology | 49 | 40 | 4 | 6 | 1 | 0 | 0 | 88 | 7 | 68 |
2014 | Other services to the public | 48 | 38 | 3 | 8 | 5 | 0 | 0 | 85 | 13 | 40 |
2014 | None of the above | 49 | 29 | 10 | 8 | 3 | 1 | 0 | 79 | 11 | 138 |
My Immediate Supervisor
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 33 | 41 | 20 | 5 | 0 | 0 | 0 | 74 | 5 | 22 |
2017 | Federal regulators | 36 | 32 | 12 | 14 | 2 | 0 | 5 | 71 | 17 | 60 |
2017 | Compliance, inspection and enforcement | 42 | 37 | 8 | 8 | 0 | 0 | 5 | 83 | 9 | 41 |
2017 | Communications or public affairs | 32 | 39 | 10 | 9 | 10 | 0 | 0 | 71 | 18 | 61 |
2017 | Access to information and privacy | 46 | 30 | 15 | 9 | 0 | 0 | 0 | 77 | 9 | 26 |
2017 | Science and technology | 39 | 32 | 10 | 8 | 8 | 0 | 4 | 73 | 16 | 27 |
2017 | Legal services | 52 | 27 | 4 | 15 | 0 | 0 | 2 | 80 | 16 | 52 |
2017 | Administration and operations | 45 | 31 | 11 | 6 | 5 | 1 | 1 | 77 | 12 | 177 |
2017 | Human resources | 50 | 26 | 17 | 5 | 3 | 0 | 0 | 76 | 8 | 39 |
2017 | Financial management | 61 | 23 | 8 | 5 | 3 | 0 | 0 | 84 | 8 | 61 |
2017 | Information management | 49 | 47 | 0 | 0 | 4 | 0 | 0 | 96 | 4 | 21 |
2017 | Information technology | 38 | 38 | 10 | 11 | 4 | 0 | 0 | 75 | 14 | 50 |
2017 | Policy | 47 | 34 | 7 | 10 | 2 | 0 | 0 | 81 | 12 | 57 |
2017 | Project management | 32 | 35 | 7 | 11 | 15 | 0 | 0 | 67 | 25 | 41 |
2017 | Other services to the public | 40 | 22 | 15 | 16 | 0 | 0 | 6 | 67 | 17 | 25 |
2017 | None of the above | 54 | 25 | 3 | 10 | 4 | 0 | 3 | 82 | 15 | 51 |
2014 | Client contact centre | 50 | 23 | 23 | 3 | 0 | 0 | 0 | 73 | 3 | 30 |
2014 | Federal regulators | 27 | 40 | 13 | 6 | 5 | 0 | 10 | 74 | 12 | 63 |
2014 | Compliance, inspection and enforcement | 49 | 29 | 7 | 4 | 7 | 0 | 4 | 81 | 12 | 45 |
2014 | Communications or public affairs | 47 | 34 | 7 | 9 | 1 | 0 | 1 | 82 | 10 | 68 |
2014 | Access to information and privacy | 50 | 30 | 9 | 5 | 5 | 0 | 2 | 81 | 9 | 44 |
2014 | Science and technology | 44 | 38 | 6 | 0 | 13 | 0 | 0 | 81 | 13 | 16 |
2014 | Legal services | 47 | 33 | 9 | 6 | 5 | 0 | 0 | 80 | 11 | 85 |
2014 | Administration and operations | 40 | 32 | 13 | 8 | 6 | 0 | 1 | 73 | 14 | 288 |
2014 | Human resources | 56 | 32 | 2 | 2 | 6 | 0 | 2 | 90 | 8 | 50 |
2014 | Financial management | 55 | 25 | 8 | 12 | 0 | 0 | 0 | 80 | 12 | 51 |
2014 | Information management | 41 | 34 | 17 | 3 | 0 | 0 | 3 | 79 | 4 | 29 |
2014 | Information technology | 43 | 43 | 9 | 1 | 4 | 0 | 0 | 85 | 6 | 68 |
2014 | Other services to the public | 45 | 30 | 10 | 10 | 3 | 0 | 3 | 77 | 13 | 40 |
2014 | None of the above | 36 | 34 | 10 | 9 | 7 | 1 | 4 | 73 | 17 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 51 | 34 | 10 | 0 | 0 | 5 | 0 | 89 | 0 | 22 |
2017 | Federal regulators | 35 | 34 | 9 | 10 | 5 | 2 | 5 | 74 | 16 | 60 |
2017 | Compliance, inspection and enforcement | 54 | 19 | 12 | 5 | 2 | 0 | 7 | 78 | 8 | 41 |
2017 | Communications or public affairs | 36 | 39 | 14 | 3 | 5 | 3 | 0 | 77 | 8 | 61 |
2017 | Access to information and privacy | 43 | 41 | 16 | 0 | 0 | 0 | 0 | 84 | 0 | 26 |
2017 | Science and technology | 53 | 25 | 0 | 3 | 7 | 7 | 4 | 88 | 12 | 27 |
2017 | Legal services | 59 | 25 | 8 | 2 | 4 | 0 | 2 | 85 | 6 | 52 |
2017 | Administration and operations | 54 | 23 | 11 | 4 | 3 | 4 | 1 | 80 | 8 | 177 |
2017 | Human resources | 53 | 25 | 14 | 3 | 3 | 0 | 2 | 80 | 5 | 39 |
2017 | Financial management | 60 | 27 | 4 | 3 | 2 | 5 | 0 | 91 | 5 | 61 |
2017 | Information management | 52 | 29 | 5 | 5 | 4 | 0 | 6 | 86 | 9 | 21 |
2017 | Information technology | 48 | 36 | 9 | 3 | 4 | 0 | 0 | 84 | 7 | 50 |
2017 | Policy | 50 | 35 | 3 | 5 | 6 | 0 | 2 | 86 | 11 | 57 |
2017 | Project management | 38 | 18 | 10 | 22 | 13 | 0 | 0 | 56 | 34 | 41 |
2017 | Other services to the public | 44 | 22 | 17 | 7 | 4 | 0 | 6 | 70 | 12 | 25 |
2017 | None of the above | 49 | 23 | 11 | 6 | 6 | 0 | 4 | 75 | 13 | 51 |
2014 | Client contact centre | 60 | 23 | 7 | 10 | 0 | 0 | 0 | 83 | 10 | 30 |
2014 | Federal regulators | 41 | 22 | 14 | 6 | 5 | 2 | 10 | 71 | 13 | 63 |
2014 | Compliance, inspection and enforcement | 49 | 24 | 4 | 9 | 7 | 2 | 4 | 79 | 17 | 45 |
2014 | Communications or public affairs | 44 | 40 | 6 | 7 | 0 | 1 | 1 | 86 | 8 | 68 |
2014 | Access to information and privacy | 57 | 18 | 11 | 5 | 5 | 0 | 5 | 79 | 10 | 44 |
2014 | Science and technology | 44 | 38 | 6 | 0 | 13 | 0 | 0 | 81 | 13 | 16 |
2014 | Legal services | 64 | 24 | 11 | 0 | 1 | 0 | 1 | 88 | 1 | 85 |
2014 | Administration and operations | 49 | 26 | 11 | 6 | 5 | 1 | 2 | 77 | 11 | 288 |
2014 | Human resources | 58 | 28 | 6 | 4 | 4 | 0 | 0 | 86 | 8 | 50 |
2014 | Financial management | 55 | 31 | 10 | 0 | 2 | 0 | 2 | 88 | 2 | 51 |
2014 | Information management | 41 | 41 | 7 | 7 | 3 | 0 | 0 | 83 | 10 | 29 |
2014 | Information technology | 60 | 29 | 7 | 1 | 1 | 0 | 0 | 90 | 3 | 68 |
2014 | Other services to the public | 46 | 31 | 5 | 10 | 0 | 0 | 8 | 83 | 11 | 39 |
2014 | None of the above | 48 | 27 | 7 | 7 | 5 | 1 | 5 | 80 | 12 | 137 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 44 | 40 | 10 | 5 | 0 | 0 | 0 | 84 | 5 | 21 |
2017 | Federal regulators | 31 | 38 | 12 | 7 | 5 | 2 | 5 | 74 | 13 | 60 |
2017 | Compliance, inspection and enforcement | 42 | 32 | 8 | 5 | 3 | 3 | 8 | 83 | 9 | 41 |
2017 | Communications or public affairs | 33 | 36 | 11 | 12 | 6 | 1 | 1 | 71 | 18 | 61 |
2017 | Access to information and privacy | 46 | 41 | 7 | 5 | 0 | 0 | 0 | 88 | 5 | 26 |
2017 | Science and technology | 42 | 33 | 13 | 0 | 8 | 0 | 4 | 79 | 8 | 27 |
2017 | Legal services | 66 | 12 | 7 | 8 | 6 | 0 | 2 | 79 | 14 | 52 |
2017 | Administration and operations | 49 | 36 | 7 | 5 | 2 | 0 | 0 | 86 | 6 | 177 |
2017 | Human resources | 41 | 30 | 19 | 2 | 6 | 0 | 2 | 73 | 8 | 39 |
2017 | Financial management | 51 | 37 | 4 | 2 | 4 | 0 | 2 | 90 | 6 | 60 |
2017 | Information management | 58 | 28 | 10 | 0 | 4 | 0 | 0 | 86 | 4 | 21 |
2017 | Information technology | 56 | 27 | 16 | 0 | 2 | 0 | 0 | 82 | 2 | 50 |
2017 | Policy | 59 | 28 | 3 | 5 | 3 | 2 | 0 | 88 | 8 | 57 |
2017 | Project management | 31 | 38 | 8 | 9 | 14 | 0 | 0 | 69 | 23 | 41 |
2017 | Other services to the public | 47 | 28 | 11 | 7 | 0 | 0 | 6 | 80 | 8 | 25 |
2017 | None of the above | 46 | 35 | 3 | 4 | 8 | 0 | 3 | 83 | 13 | 51 |
2014 | Client contact centre | 43 | 30 | 13 | 10 | 3 | 0 | 0 | 73 | 13 | 30 |
2014 | Federal regulators | 38 | 33 | 10 | 8 | 2 | 0 | 10 | 79 | 11 | 63 |
2014 | Compliance, inspection and enforcement | 47 | 18 | 11 | 9 | 9 | 0 | 7 | 69 | 19 | 45 |
2014 | Communications or public affairs | 44 | 38 | 9 | 7 | 0 | 0 | 1 | 84 | 7 | 68 |
2014 | Access to information and privacy | 52 | 32 | 2 | 9 | 2 | 0 | 2 | 86 | 12 | 44 |
2014 | Science and technology | 44 | 44 | 6 | 0 | 6 | 0 | 0 | 88 | 6 | 16 |
2014 | Legal services | 58 | 28 | 9 | 2 | 2 | 0 | 0 | 86 | 5 | 86 |
2014 | Administration and operations | 45 | 31 | 11 | 8 | 5 | 0 | 0 | 76 | 13 | 288 |
2014 | Human resources | 52 | 28 | 10 | 4 | 6 | 0 | 0 | 80 | 10 | 50 |
2014 | Financial management | 59 | 25 | 8 | 6 | 2 | 0 | 0 | 84 | 8 | 51 |
2014 | Information management | 41 | 38 | 14 | 0 | 7 | 0 | 0 | 79 | 7 | 29 |
2014 | Information technology | 50 | 35 | 9 | 4 | 1 | 0 | 0 | 85 | 6 | 68 |
2014 | Other services to the public | 40 | 33 | 5 | 15 | 5 | 0 | 3 | 74 | 21 | 40 |
2014 | None of the above | 39 | 30 | 12 | 7 | 7 | 1 | 4 | 73 | 15 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 82 | 18 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 22 |
2017 | Federal regulators | 82 | 8 | 2 | 0 | 0 | 0 | 8 | 98 | 0 | 60 |
2017 | Compliance, inspection and enforcement | 82 | 9 | 2 | 2 | 0 | 0 | 5 | 95 | 2 | 41 |
2017 | Communications or public affairs | 78 | 12 | 4 | 2 | 2 | 0 | 1 | 92 | 4 | 61 |
2017 | Access to information and privacy | 82 | 6 | 7 | 5 | 0 | 0 | 0 | 88 | 5 | 26 |
2017 | Science and technology | 75 | 11 | 5 | 0 | 0 | 0 | 10 | 95 | 0 | 27 |
2017 | Legal services | 86 | 10 | 0 | 2 | 0 | 0 | 2 | 98 | 2 | 51 |
2017 | Administration and operations | 80 | 12 | 3 | 3 | 0 | 0 | 1 | 93 | 4 | 177 |
2017 | Human resources | 84 | 11 | 0 | 3 | 0 | 0 | 3 | 97 | 3 | 39 |
2017 | Financial management | 85 | 6 | 5 | 2 | 0 | 0 | 2 | 92 | 2 | 61 |
2017 | Information management | 89 | 6 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 21 |
2017 | Information technology | 82 | 12 | 0 | 0 | 4 | 0 | 2 | 96 | 4 | 50 |
2017 | Policy | 83 | 17 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 57 |
2017 | Project management | 73 | 11 | 7 | 2 | 0 | 0 | 6 | 90 | 2 | 41 |
2017 | Other services to the public | 85 | 5 | 4 | 0 | 0 | 0 | 6 | 95 | 0 | 25 |
2017 | None of the above | 74 | 8 | 4 | 2 | 6 | 0 | 5 | 87 | 9 | 51 |
2014 | Client contact centre | 83 | 10 | 0 | 3 | 0 | 0 | 3 | 97 | 3 | 30 |
2014 | Federal regulators | 81 | 6 | 2 | 0 | 2 | 0 | 10 | 96 | 2 | 63 |
2014 | Compliance, inspection and enforcement | 87 | 7 | 0 | 2 | 0 | 0 | 4 | 98 | 2 | 45 |
2014 | Communications or public affairs | 78 | 15 | 3 | 0 | 1 | 1 | 1 | 95 | 2 | 68 |
2014 | Access to information and privacy | 84 | 5 | 5 | 2 | 0 | 0 | 5 | 93 | 2 | 44 |
2014 | Science and technology | 75 | 6 | 6 | 0 | 6 | 0 | 6 | 87 | 7 | 16 |
2014 | Legal services | 91 | 6 | 1 | 2 | 0 | 0 | 0 | 97 | 2 | 86 |
2014 | Administration and operations | 79 | 11 | 3 | 3 | 2 | 0 | 1 | 92 | 5 | 288 |
2014 | Human resources | 90 | 6 | 0 | 4 | 0 | 0 | 0 | 96 | 4 | 50 |
2014 | Financial management | 90 | 4 | 2 | 2 | 0 | 0 | 2 | 96 | 2 | 51 |
2014 | Information management | 79 | 14 | 0 | 7 | 0 | 0 | 0 | 93 | 7 | 29 |
2014 | Information technology | 84 | 10 | 1 | 3 | 0 | 0 | 1 | 96 | 3 | 68 |
2014 | Other services to the public | 78 | 13 | 3 | 3 | 0 | 0 | 5 | 95 | 3 | 40 |
2014 | None of the above | 74 | 12 | 2 | 2 | 2 | 0 | 7 | 93 | 5 | 137 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 46 | 26 | 14 | 11 | 0 | 0 | 4 | 74 | 11 | 22 |
2017 | Federal regulators | 45 | 34 | 5 | 3 | 7 | 0 | 7 | 84 | 10 | 60 |
2017 | Compliance, inspection and enforcement | 64 | 19 | 9 | 0 | 3 | 0 | 5 | 87 | 3 | 41 |
2017 | Communications or public affairs | 43 | 37 | 8 | 5 | 5 | 2 | 0 | 82 | 10 | 60 |
2017 | Access to information and privacy | 68 | 11 | 0 | 14 | 0 | 7 | 0 | 85 | 15 | 26 |
2017 | Science and technology | 69 | 13 | 0 | 0 | 2 | 7 | 8 | 97 | 3 | 27 |
2017 | Legal services | 74 | 17 | 2 | 2 | 2 | 2 | 2 | 94 | 4 | 52 |
2017 | Administration and operations | 62 | 21 | 7 | 4 | 2 | 0 | 3 | 87 | 7 | 177 |
2017 | Human resources | 65 | 27 | 3 | 0 | 5 | 0 | 0 | 92 | 5 | 38 |
2017 | Financial management | 74 | 15 | 2 | 2 | 3 | 2 | 3 | 94 | 5 | 61 |
2017 | Information management | 67 | 24 | 5 | 0 | 0 | 0 | 4 | 95 | 0 | 21 |
2017 | Information technology | 58 | 28 | 5 | 4 | 2 | 0 | 3 | 88 | 7 | 51 |
2017 | Policy | 65 | 21 | 3 | 4 | 4 | 3 | 0 | 89 | 8 | 57 |
2017 | Project management | 69 | 20 | 5 | 2 | 2 | 0 | 2 | 91 | 4 | 41 |
2017 | Other services to the public | 59 | 20 | 0 | 8 | 0 | 7 | 6 | 91 | 9 | 25 |
2017 | None of the above | 45 | 20 | 4 | 4 | 12 | 0 | 15 | 77 | 18 | 49 |
2014 | Client contact centre | 33 | 30 | 3 | 3 | 17 | 0 | 13 | 73 | 23 | 30 |
2014 | Federal regulators | 46 | 17 | 10 | 5 | 5 | 3 | 14 | 77 | 12 | 63 |
2014 | Compliance, inspection and enforcement | 58 | 18 | 2 | 4 | 7 | 4 | 7 | 85 | 13 | 45 |
2014 | Communications or public affairs | 49 | 24 | 7 | 7 | 7 | 6 | 0 | 77 | 16 | 68 |
2014 | Access to information and privacy | 75 | 16 | 5 | 0 | 2 | 0 | 2 | 93 | 2 | 44 |
2014 | Science and technology | 56 | 25 | 13 | 0 | 6 | 0 | 0 | 81 | 6 | 16 |
2014 | Legal services | 56 | 24 | 7 | 2 | 0 | 5 | 6 | 89 | 3 | 85 |
2014 | Administration and operations | 49 | 18 | 8 | 8 | 7 | 2 | 8 | 75 | 16 | 288 |
2014 | Human resources | 76 | 10 | 4 | 2 | 6 | 0 | 2 | 88 | 8 | 50 |
2014 | Financial management | 67 | 20 | 2 | 4 | 0 | 6 | 2 | 94 | 4 | 51 |
2014 | Information management | 59 | 24 | 0 | 0 | 10 | 0 | 7 | 89 | 11 | 29 |
2014 | Information technology | 65 | 19 | 7 | 3 | 4 | 1 | 0 | 85 | 7 | 68 |
2014 | Other services to the public | 53 | 23 | 3 | 8 | 5 | 3 | 8 | 83 | 14 | 40 |
2014 | None of the above | 54 | 17 | 4 | 4 | 10 | 3 | 9 | 80 | 16 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 71 | 19 | 5 | 5 | 0 | 0 | 0 | 90 | 5 | 22 |
2017 | Federal regulators | 45 | 25 | 12 | 9 | 5 | 0 | 5 | 73 | 14 | 60 |
2017 | Compliance, inspection and enforcement | 51 | 31 | 5 | 3 | 0 | 5 | 5 | 91 | 3 | 41 |
2017 | Communications or public affairs | 49 | 28 | 10 | 9 | 2 | 0 | 2 | 78 | 11 | 61 |
2017 | Access to information and privacy | 55 | 22 | 11 | 12 | 0 | 0 | 0 | 77 | 12 | 26 |
2017 | Science and technology | 55 | 31 | 2 | 0 | 8 | 0 | 4 | 90 | 8 | 27 |
2017 | Legal services | 72 | 10 | 7 | 8 | 2 | 0 | 2 | 84 | 9 | 52 |
2017 | Administration and operations | 63 | 22 | 5 | 6 | 3 | 1 | 1 | 87 | 8 | 177 |
2017 | Human resources | 64 | 19 | 11 | 0 | 3 | 2 | 0 | 86 | 3 | 39 |
2017 | Financial management | 71 | 17 | 5 | 2 | 3 | 1 | 2 | 90 | 5 | 61 |
2017 | Information management | 67 | 23 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 21 |
2017 | Information technology | 52 | 34 | 6 | 4 | 4 | 0 | 0 | 86 | 8 | 51 |
2017 | Policy | 72 | 19 | 2 | 4 | 4 | 0 | 0 | 91 | 7 | 57 |
2017 | Project management | 46 | 27 | 10 | 8 | 9 | 0 | 0 | 73 | 17 | 41 |
2017 | Other services to the public | 54 | 24 | 8 | 4 | 0 | 4 | 6 | 86 | 5 | 25 |
2017 | None of the above | 59 | 24 | 0 | 7 | 7 | 0 | 5 | 86 | 14 | 49 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 61 | 19 | 15 | 0 | 0 | 5 | 0 | 84 | 0 | 22 |
2017 | Federal regulators | 44 | 36 | 6 | 2 | 7 | 0 | 5 | 84 | 10 | 60 |
2017 | Compliance, inspection and enforcement | 56 | 21 | 12 | 6 | 0 | 0 | 5 | 81 | 6 | 41 |
2017 | Communications or public affairs | 49 | 36 | 7 | 6 | 2 | 0 | 0 | 85 | 8 | 61 |
2017 | Access to information and privacy | 57 | 28 | 15 | 0 | 0 | 0 | 0 | 85 | 0 | 26 |
2017 | Science and technology | 58 | 28 | 2 | 0 | 8 | 0 | 4 | 90 | 8 | 27 |
2017 | Legal services | 74 | 14 | 6 | 2 | 4 | 0 | 2 | 89 | 5 | 52 |
2017 | Administration and operations | 62 | 24 | 7 | 3 | 3 | 1 | 0 | 87 | 6 | 177 |
2017 | Human resources | 60 | 25 | 8 | 3 | 3 | 0 | 2 | 86 | 5 | 39 |
2017 | Financial management | 71 | 21 | 1 | 0 | 5 | 1 | 0 | 94 | 5 | 61 |
2017 | Information management | 67 | 24 | 5 | 5 | 0 | 0 | 0 | 91 | 5 | 21 |
2017 | Information technology | 59 | 21 | 8 | 8 | 2 | 0 | 2 | 82 | 10 | 51 |
2017 | Policy | 72 | 22 | 3 | 1 | 0 | 2 | 0 | 95 | 1 | 57 |
2017 | Project management | 56 | 17 | 16 | 4 | 7 | 0 | 0 | 73 | 11 | 41 |
2017 | Other services to the public | 57 | 21 | 5 | 8 | 4 | 0 | 6 | 83 | 12 | 25 |
2017 | None of the above | 56 | 24 | 6 | 6 | 3 | 0 | 5 | 84 | 9 | 49 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 61 | 19 | 15 | 5 | 0 | 0 | 0 | 80 | 5 | 22 |
2017 | Federal regulators | 38 | 39 | 6 | 6 | 5 | 0 | 5 | 81 | 12 | 59 |
2017 | Compliance, inspection and enforcement | 54 | 24 | 10 | 5 | 2 | 0 | 5 | 82 | 8 | 41 |
2017 | Communications or public affairs | 35 | 30 | 10 | 18 | 7 | 0 | 0 | 65 | 25 | 60 |
2017 | Access to information and privacy | 51 | 33 | 16 | 0 | 0 | 0 | 0 | 84 | 0 | 26 |
2017 | Science and technology | 58 | 22 | 2 | 9 | 5 | 0 | 4 | 83 | 15 | 27 |
2017 | Legal services | 61 | 18 | 10 | 9 | 0 | 0 | 2 | 80 | 9 | 52 |
2017 | Administration and operations | 59 | 26 | 9 | 4 | 2 | 0 | 0 | 85 | 6 | 177 |
2017 | Human resources | 54 | 24 | 8 | 3 | 9 | 0 | 2 | 80 | 11 | 39 |
2017 | Financial management | 67 | 21 | 3 | 6 | 3 | 0 | 0 | 88 | 9 | 61 |
2017 | Information management | 72 | 15 | 5 | 9 | 0 | 0 | 0 | 87 | 9 | 21 |
2017 | Information technology | 55 | 27 | 10 | 4 | 4 | 0 | 0 | 82 | 7 | 51 |
2017 | Policy | 58 | 23 | 7 | 5 | 7 | 0 | 0 | 81 | 12 | 57 |
2017 | Project management | 45 | 21 | 12 | 10 | 12 | 0 | 0 | 66 | 22 | 41 |
2017 | Other services to the public | 54 | 13 | 8 | 15 | 4 | 0 | 6 | 71 | 20 | 25 |
2017 | None of the above | 51 | 29 | 2 | 6 | 6 | 0 | 5 | 84 | 13 | 50 |
2014 | Client contact centre | 53 | 23 | 17 | 7 | 0 | 0 | 0 | 77 | 7 | 30 |
2014 | Federal regulators | 46 | 22 | 14 | 3 | 5 | 0 | 10 | 75 | 9 | 63 |
2014 | Compliance, inspection and enforcement | 51 | 24 | 9 | 2 | 7 | 2 | 4 | 81 | 10 | 45 |
2014 | Communications or public affairs | 51 | 34 | 9 | 4 | 0 | 0 | 1 | 87 | 4 | 68 |
2014 | Access to information and privacy | 59 | 18 | 9 | 9 | 2 | 0 | 2 | 79 | 12 | 44 |
2014 | Science and technology | 63 | 19 | 0 | 6 | 13 | 0 | 0 | 81 | 19 | 16 |
2014 | Legal services | 60 | 22 | 8 | 5 | 2 | 0 | 2 | 85 | 7 | 86 |
2014 | Administration and operations | 54 | 24 | 10 | 7 | 5 | 0 | 0 | 77 | 12 | 287 |
2014 | Human resources | 74 | 16 | 0 | 2 | 8 | 0 | 0 | 90 | 10 | 50 |
2014 | Financial management | 71 | 18 | 10 | 0 | 2 | 0 | 0 | 88 | 2 | 51 |
2014 | Information management | 54 | 25 | 7 | 7 | 7 | 0 | 0 | 79 | 14 | 28 |
2014 | Information technology | 54 | 37 | 6 | 0 | 3 | 0 | 0 | 91 | 3 | 68 |
2014 | Other services to the public | 48 | 28 | 15 | 5 | 3 | 0 | 3 | 77 | 8 | 40 |
2014 | None of the above | 48 | 25 | 9 | 10 | 5 | 0 | 3 | 75 | 16 | 138 |
Senior Management
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Federal regulators | 54 | 17 | 14 | 12 | 4 | 0 | 0 | 71 | 16 | 24 |
2017 | Compliance, inspection and enforcement | 40 | 38 | 0 | 8 | 0 | 6 | 8 | 91 | 9 | 15 |
2017 | Communications or public affairs | 25 | 24 | 20 | 16 | 0 | 0 | 15 | 58 | 19 | 16 |
2017 | Legal services | 58 | 8 | 23 | 11 | 0 | 0 | 0 | 66 | 11 | 10 |
2017 | Administration and operations | 37 | 40 | 8 | 15 | 0 | 0 | 0 | 77 | 15 | 42 |
2017 | Human resources | 46 | 27 | 0 | 12 | 7 | 0 | 9 | 79 | 21 | 16 |
2017 | Financial management | 48 | 26 | 9 | 0 | 6 | 0 | 10 | 83 | 7 | 30 |
2017 | Information technology | 49 | 32 | 11 | 0 | 0 | 0 | 7 | 88 | 0 | 14 |
2017 | Policy | 19 | 27 | 7 | 0 | 6 | 5 | 37 | 78 | 11 | 15 |
2017 | Project management | 15 | 58 | 8 | 0 | 19 | 0 | 0 | 73 | 19 | 11 |
2017 | None of the above | 28 | 38 | 14 | 0 | 0 | 0 | 21 | 83 | 0 | 14 |
2014 | Federal regulators | 26 | 21 | 3 | 18 | 6 | 6 | 21 | 64 | 32 | 34 |
2014 | Communications or public affairs | 18 | 59 | 5 | 0 | 0 | 5 | 14 | 94 | 0 | 22 |
2014 | Access to information and privacy | 36 | 36 | 0 | 0 | 0 | 0 | 27 | 100 | 0 | 11 |
2014 | Legal services | 64 | 7 | 7 | 21 | 0 | 0 | 0 | 71 | 21 | 14 |
2014 | Administration and operations | 36 | 37 | 10 | 4 | 1 | 3 | 9 | 82 | 6 | 70 |
2014 | Human resources | 62 | 23 | 8 | 0 | 0 | 0 | 8 | 92 | 0 | 13 |
2014 | Financial management | 39 | 35 | 13 | 4 | 0 | 4 | 4 | 81 | 5 | 23 |
2014 | Information technology | 58 | 21 | 5 | 5 | 5 | 5 | 0 | 83 | 11 | 19 |
2014 | None of the above | 30 | 41 | 14 | 0 | 3 | 3 | 11 | 81 | 3 | 37 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 54 | 32 | 5 | 5 | 0 | 4 | 0 | 89 | 5 | 22 |
2017 | Federal regulators | 29 | 29 | 16 | 20 | 5 | 2 | 0 | 59 | 25 | 60 |
2017 | Compliance, inspection and enforcement | 45 | 24 | 15 | 6 | 8 | 2 | 0 | 71 | 14 | 41 |
2017 | Communications or public affairs | 26 | 37 | 8 | 12 | 14 | 3 | 0 | 65 | 27 | 61 |
2017 | Access to information and privacy | 38 | 24 | 22 | 5 | 4 | 7 | 0 | 67 | 9 | 26 |
2017 | Science and technology | 62 | 20 | 3 | 3 | 12 | 0 | 0 | 82 | 15 | 27 |
2017 | Legal services | 53 | 18 | 8 | 12 | 6 | 3 | 0 | 73 | 18 | 52 |
2017 | Administration and operations | 35 | 35 | 12 | 5 | 8 | 5 | 0 | 73 | 14 | 177 |
2017 | Human resources | 38 | 26 | 15 | 16 | 3 | 2 | 0 | 66 | 19 | 39 |
2017 | Financial management | 41 | 35 | 13 | 4 | 6 | 1 | 0 | 77 | 10 | 61 |
2017 | Information management | 33 | 52 | 6 | 5 | 4 | 0 | 0 | 85 | 9 | 21 |
2017 | Information technology | 37 | 32 | 17 | 8 | 1 | 5 | 0 | 73 | 9 | 51 |
2017 | Policy | 37 | 36 | 14 | 2 | 7 | 3 | 0 | 76 | 9 | 57 |
2017 | Project management | 19 | 41 | 19 | 8 | 13 | 0 | 0 | 60 | 21 | 41 |
2017 | Other services to the public | 40 | 22 | 0 | 11 | 15 | 11 | 0 | 70 | 30 | 25 |
2017 | None of the above | 32 | 22 | 21 | 8 | 12 | 1 | 3 | 57 | 21 | 51 |
2014 | Client contact centre | 27 | 50 | 10 | 7 | 0 | 7 | 0 | 82 | 7 | 30 |
2014 | Federal regulators | 30 | 37 | 10 | 13 | 6 | 3 | 2 | 70 | 20 | 63 |
2014 | Compliance, inspection and enforcement | 49 | 24 | 9 | 4 | 13 | 0 | 0 | 73 | 18 | 45 |
2014 | Communications or public affairs | 28 | 41 | 12 | 7 | 4 | 7 | 0 | 75 | 13 | 68 |
2014 | Access to information and privacy | 32 | 20 | 23 | 16 | 5 | 5 | 0 | 55 | 21 | 44 |
2014 | Science and technology | 31 | 31 | 6 | 6 | 19 | 6 | 0 | 67 | 27 | 16 |
2014 | Legal services | 51 | 30 | 9 | 6 | 2 | 1 | 0 | 82 | 8 | 86 |
2014 | Administration and operations | 37 | 33 | 10 | 8 | 10 | 2 | 0 | 71 | 18 | 286 |
2014 | Human resources | 34 | 28 | 18 | 12 | 8 | 0 | 0 | 62 | 20 | 50 |
2014 | Financial management | 39 | 43 | 8 | 8 | 0 | 2 | 0 | 84 | 8 | 51 |
2014 | Information management | 24 | 45 | 10 | 7 | 7 | 7 | 0 | 74 | 15 | 29 |
2014 | Information technology | 49 | 16 | 16 | 10 | 3 | 6 | 0 | 69 | 14 | 68 |
2014 | Other services to the public | 40 | 33 | 8 | 10 | 10 | 0 | 0 | 73 | 20 | 40 |
2014 | None of the above | 39 | 29 | 10 | 8 | 9 | 3 | 1 | 71 | 18 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 46 | 35 | 15 | 5 | 0 | 0 | 0 | 80 | 5 | 22 |
2017 | Federal regulators | 31 | 20 | 17 | 23 | 9 | 0 | 0 | 51 | 32 | 60 |
2017 | Compliance, inspection and enforcement | 43 | 27 | 18 | 2 | 8 | 2 | 0 | 72 | 10 | 41 |
2017 | Communications or public affairs | 33 | 32 | 11 | 8 | 13 | 3 | 0 | 67 | 22 | 61 |
2017 | Access to information and privacy | 36 | 28 | 23 | 4 | 4 | 5 | 0 | 68 | 8 | 26 |
2017 | Science and technology | 54 | 28 | 3 | 3 | 12 | 0 | 0 | 82 | 15 | 27 |
2017 | Legal services | 52 | 15 | 10 | 18 | 6 | 0 | 0 | 67 | 24 | 51 |
2017 | Administration and operations | 35 | 34 | 13 | 9 | 7 | 3 | 0 | 70 | 17 | 177 |
2017 | Human resources | 31 | 28 | 22 | 14 | 3 | 2 | 0 | 60 | 17 | 39 |
2017 | Financial management | 48 | 32 | 9 | 5 | 4 | 1 | 0 | 81 | 9 | 61 |
2017 | Information management | 41 | 44 | 10 | 0 | 4 | 0 | 0 | 85 | 4 | 21 |
2017 | Information technology | 36 | 28 | 22 | 10 | 2 | 2 | 0 | 65 | 12 | 50 |
2017 | Policy | 33 | 39 | 11 | 12 | 5 | 0 | 0 | 72 | 17 | 57 |
2017 | Project management | 24 | 21 | 25 | 21 | 9 | 0 | 0 | 45 | 30 | 41 |
2017 | Other services to the public | 41 | 17 | 7 | 15 | 12 | 7 | 0 | 63 | 29 | 25 |
2017 | None of the above | 34 | 24 | 14 | 8 | 17 | 0 | 3 | 60 | 26 | 50 |
2014 | Client contact centre | 27 | 47 | 13 | 13 | 0 | 0 | 0 | 73 | 13 | 30 |
2014 | Federal regulators | 31 | 34 | 15 | 10 | 10 | 0 | 2 | 66 | 20 | 62 |
2014 | Compliance, inspection and enforcement | 47 | 24 | 11 | 4 | 13 | 0 | 0 | 71 | 18 | 45 |
2014 | Communications or public affairs | 28 | 43 | 12 | 10 | 4 | 3 | 0 | 73 | 15 | 68 |
2014 | Access to information and privacy | 30 | 23 | 18 | 14 | 16 | 0 | 0 | 52 | 30 | 44 |
2014 | Science and technology | 25 | 38 | 6 | 6 | 19 | 0 | 6 | 67 | 27 | 16 |
2014 | Legal services | 53 | 28 | 7 | 8 | 3 | 0 | 0 | 81 | 12 | 86 |
2014 | Administration and operations | 35 | 32 | 13 | 9 | 10 | 1 | 0 | 67 | 19 | 286 |
2014 | Human resources | 34 | 26 | 18 | 12 | 8 | 2 | 0 | 61 | 20 | 50 |
2014 | Financial management | 49 | 29 | 14 | 8 | 0 | 0 | 0 | 78 | 8 | 51 |
2014 | Information management | 31 | 38 | 14 | 3 | 10 | 3 | 0 | 71 | 14 | 29 |
2014 | Information technology | 41 | 31 | 16 | 7 | 3 | 1 | 0 | 73 | 10 | 68 |
2014 | Other services to the public | 43 | 25 | 10 | 18 | 5 | 0 | 0 | 68 | 23 | 40 |
2014 | None of the above | 35 | 26 | 14 | 13 | 9 | 1 | 1 | 62 | 23 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 21 | 41 | 10 | 15 | 0 | 13 | 0 | 71 | 17 | 22 |
2017 | Federal regulators | 21 | 19 | 20 | 23 | 15 | 2 | 0 | 41 | 39 | 60 |
2017 | Compliance, inspection and enforcement | 43 | 19 | 23 | 7 | 8 | 0 | 0 | 63 | 15 | 41 |
2017 | Communications or public affairs | 19 | 37 | 13 | 13 | 13 | 4 | 0 | 59 | 27 | 61 |
2017 | Access to information and privacy | 14 | 32 | 15 | 27 | 7 | 5 | 0 | 49 | 36 | 26 |
2017 | Science and technology | 41 | 35 | 9 | 0 | 15 | 0 | 0 | 76 | 15 | 27 |
2017 | Legal services | 47 | 17 | 12 | 6 | 12 | 6 | 0 | 68 | 19 | 52 |
2017 | Administration and operations | 31 | 34 | 13 | 12 | 7 | 3 | 0 | 67 | 19 | 177 |
2017 | Human resources | 30 | 32 | 14 | 20 | 3 | 2 | 0 | 63 | 23 | 39 |
2017 | Financial management | 35 | 39 | 13 | 3 | 7 | 3 | 0 | 76 | 11 | 61 |
2017 | Information management | 32 | 49 | 6 | 5 | 4 | 5 | 0 | 85 | 9 | 21 |
2017 | Information technology | 29 | 27 | 24 | 14 | 2 | 4 | 0 | 58 | 17 | 51 |
2017 | Policy | 21 | 39 | 14 | 14 | 7 | 4 | 0 | 63 | 22 | 56 |
2017 | Project management | 15 | 34 | 18 | 17 | 16 | 0 | 0 | 49 | 34 | 41 |
2017 | Other services to the public | 33 | 17 | 15 | 8 | 12 | 14 | 0 | 59 | 23 | 25 |
2017 | None of the above | 34 | 20 | 11 | 14 | 17 | 2 | 3 | 57 | 32 | 50 |
2014 | Client contact centre | 20 | 37 | 20 | 13 | 3 | 7 | 0 | 61 | 18 | 30 |
2014 | Federal regulators | 21 | 35 | 19 | 13 | 11 | 0 | 2 | 56 | 24 | 63 |
2014 | Compliance, inspection and enforcement | 36 | 22 | 18 | 11 | 11 | 2 | 0 | 59 | 23 | 45 |
2014 | Communications or public affairs | 24 | 38 | 18 | 9 | 4 | 7 | 0 | 67 | 14 | 68 |
2014 | Access to information and privacy | 25 | 20 | 11 | 23 | 20 | 0 | 0 | 45 | 43 | 44 |
2014 | Science and technology | 25 | 31 | 13 | 6 | 19 | 0 | 6 | 60 | 27 | 16 |
2014 | Legal services | 41 | 35 | 9 | 10 | 3 | 1 | 0 | 76 | 14 | 86 |
2014 | Administration and operations | 27 | 34 | 16 | 12 | 8 | 3 | 0 | 63 | 21 | 287 |
2014 | Human resources | 22 | 36 | 14 | 16 | 8 | 4 | 0 | 60 | 25 | 50 |
2014 | Financial management | 43 | 29 | 14 | 12 | 2 | 0 | 0 | 73 | 14 | 51 |
2014 | Information management | 24 | 34 | 7 | 14 | 7 | 14 | 0 | 68 | 24 | 29 |
2014 | Information technology | 32 | 32 | 21 | 6 | 1 | 7 | 0 | 70 | 8 | 68 |
2014 | Other services to the public | 35 | 25 | 15 | 10 | 8 | 8 | 0 | 65 | 19 | 40 |
2014 | None of the above | 29 | 26 | 17 | 14 | 9 | 4 | 1 | 58 | 24 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 37 | 29 | 16 | 13 | 0 | 5 | 0 | 70 | 13 | 22 |
2017 | Federal regulators | 23 | 33 | 18 | 12 | 15 | 0 | 0 | 55 | 27 | 60 |
2017 | Compliance, inspection and enforcement | 38 | 32 | 7 | 10 | 11 | 2 | 0 | 72 | 21 | 41 |
2017 | Communications or public affairs | 21 | 39 | 12 | 7 | 19 | 1 | 0 | 61 | 27 | 61 |
2017 | Access to information and privacy | 26 | 40 | 15 | 11 | 5 | 4 | 0 | 68 | 17 | 26 |
2017 | Science and technology | 45 | 28 | 9 | 3 | 15 | 0 | 0 | 73 | 18 | 27 |
2017 | Legal services | 43 | 11 | 13 | 14 | 12 | 6 | 0 | 58 | 28 | 52 |
2017 | Administration and operations | 37 | 28 | 13 | 8 | 9 | 4 | 0 | 68 | 18 | 177 |
2017 | Human resources | 42 | 30 | 17 | 6 | 3 | 2 | 0 | 74 | 9 | 39 |
2017 | Financial management | 38 | 33 | 9 | 11 | 4 | 5 | 0 | 74 | 16 | 61 |
2017 | Information management | 49 | 33 | 4 | 9 | 4 | 0 | 0 | 82 | 13 | 21 |
2017 | Information technology | 41 | 22 | 22 | 8 | 5 | 2 | 0 | 64 | 13 | 51 |
2017 | Policy | 34 | 36 | 7 | 15 | 4 | 3 | 0 | 73 | 19 | 57 |
2017 | Project management | 24 | 26 | 8 | 20 | 16 | 6 | 0 | 54 | 37 | 41 |
2017 | Other services to the public | 33 | 23 | 7 | 8 | 12 | 17 | 0 | 67 | 24 | 25 |
2017 | None of the above | 35 | 20 | 13 | 4 | 16 | 8 | 3 | 62 | 23 | 51 |
2014 | Client contact centre | 23 | 17 | 27 | 17 | 0 | 17 | 0 | 48 | 20 | 30 |
2014 | Federal regulators | 33 | 25 | 14 | 8 | 11 | 6 | 2 | 64 | 21 | 63 |
2014 | Compliance, inspection and enforcement | 36 | 24 | 16 | 9 | 13 | 2 | 0 | 61 | 23 | 45 |
2014 | Communications or public affairs | 25 | 43 | 10 | 10 | 9 | 3 | 0 | 70 | 20 | 68 |
2014 | Access to information and privacy | 30 | 18 | 14 | 16 | 20 | 2 | 0 | 49 | 37 | 44 |
2014 | Science and technology | 38 | 25 | 13 | 6 | 19 | 0 | 0 | 63 | 25 | 16 |
2014 | Legal services | 52 | 20 | 13 | 7 | 6 | 2 | 0 | 74 | 13 | 86 |
2014 | Administration and operations | 29 | 30 | 16 | 10 | 12 | 3 | 1 | 61 | 22 | 288 |
2014 | Human resources | 28 | 30 | 12 | 16 | 12 | 2 | 0 | 59 | 29 | 50 |
2014 | Financial management | 45 | 25 | 12 | 10 | 4 | 4 | 0 | 73 | 14 | 51 |
2014 | Information management | 28 | 34 | 10 | 10 | 7 | 10 | 0 | 69 | 19 | 29 |
2014 | Information technology | 38 | 29 | 13 | 10 | 4 | 4 | 0 | 71 | 15 | 68 |
2014 | Other services to the public | 40 | 28 | 10 | 8 | 13 | 3 | 0 | 69 | 21 | 40 |
2014 | None of the above | 29 | 26 | 16 | 12 | 12 | 4 | 1 | 58 | 25 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 33 | 37 | 5 | 14 | 11 | 0 | 0 | 70 | 25 | 22 |
2017 | Federal regulators | 19 | 29 | 14 | 30 | 8 | 0 | 0 | 48 | 39 | 60 |
2017 | Compliance, inspection and enforcement | 31 | 35 | 15 | 11 | 5 | 2 | 0 | 68 | 17 | 41 |
2017 | Communications or public affairs | 21 | 34 | 12 | 19 | 11 | 3 | 0 | 57 | 31 | 61 |
2017 | Access to information and privacy | 18 | 38 | 7 | 26 | 9 | 4 | 0 | 57 | 36 | 26 |
2017 | Science and technology | 38 | 32 | 15 | 0 | 15 | 0 | 0 | 70 | 15 | 27 |
2017 | Legal services | 36 | 26 | 10 | 16 | 11 | 2 | 0 | 63 | 27 | 52 |
2017 | Administration and operations | 30 | 29 | 15 | 16 | 8 | 2 | 0 | 61 | 24 | 177 |
2017 | Human resources | 32 | 36 | 11 | 13 | 6 | 2 | 0 | 69 | 19 | 39 |
2017 | Financial management | 31 | 39 | 14 | 9 | 6 | 1 | 0 | 71 | 15 | 60 |
2017 | Information management | 33 | 48 | 10 | 5 | 4 | 0 | 0 | 81 | 9 | 21 |
2017 | Information technology | 31 | 42 | 7 | 12 | 4 | 2 | 2 | 76 | 17 | 51 |
2017 | Policy | 23 | 41 | 13 | 13 | 9 | 2 | 0 | 65 | 22 | 57 |
2017 | Project management | 12 | 41 | 10 | 19 | 18 | 0 | 0 | 54 | 37 | 41 |
2017 | Other services to the public | 38 | 20 | 4 | 24 | 4 | 11 | 0 | 65 | 31 | 25 |
2017 | None of the above | 29 | 20 | 15 | 9 | 21 | 0 | 5 | 52 | 32 | 51 |
2014 | Client contact centre | 27 | 37 | 10 | 20 | 7 | 0 | 0 | 63 | 27 | 30 |
2014 | Federal regulators | 24 | 35 | 16 | 16 | 6 | 0 | 3 | 61 | 23 | 63 |
2014 | Compliance, inspection and enforcement | 33 | 24 | 16 | 9 | 16 | 0 | 2 | 59 | 25 | 45 |
2014 | Communications or public affairs | 22 | 38 | 13 | 22 | 3 | 1 | 0 | 61 | 25 | 68 |
2014 | Access to information and privacy | 23 | 16 | 18 | 25 | 18 | 0 | 0 | 39 | 43 | 44 |
2014 | Science and technology | 44 | 19 | 6 | 13 | 19 | 0 | 0 | 63 | 31 | 16 |
2014 | Legal services | 44 | 26 | 8 | 17 | 5 | 0 | 0 | 70 | 22 | 86 |
2014 | Administration and operations | 24 | 35 | 14 | 12 | 11 | 2 | 0 | 61 | 24 | 288 |
2014 | Human resources | 26 | 28 | 10 | 22 | 12 | 2 | 0 | 55 | 35 | 50 |
2014 | Financial management | 33 | 41 | 12 | 8 | 4 | 2 | 0 | 76 | 12 | 51 |
2014 | Information management | 21 | 41 | 17 | 7 | 3 | 7 | 3 | 69 | 12 | 29 |
2014 | Information technology | 38 | 41 | 10 | 7 | 1 | 1 | 0 | 81 | 9 | 68 |
2014 | Other services to the public | 35 | 15 | 20 | 15 | 10 | 5 | 0 | 53 | 26 | 40 |
2014 | None of the above | 23 | 28 | 16 | 16 | 14 | 1 | 1 | 52 | 31 | 138 |
My Organization (Department or Agency)
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 34 | 36 | 16 | 11 | 4 | 0 | 0 | 70 | 15 | 22 |
2017 | Federal regulators | 29 | 40 | 10 | 13 | 8 | 0 | 0 | 69 | 21 | 60 |
2017 | Compliance, inspection and enforcement | 54 | 36 | 5 | 2 | 3 | 0 | 0 | 90 | 5 | 41 |
2017 | Communications or public affairs | 32 | 48 | 10 | 3 | 7 | 0 | 0 | 80 | 10 | 61 |
2017 | Access to information and privacy | 41 | 45 | 7 | 4 | 4 | 0 | 0 | 85 | 7 | 26 |
2017 | Science and technology | 29 | 52 | 0 | 12 | 7 | 0 | 0 | 81 | 19 | 27 |
2017 | Legal services | 46 | 26 | 14 | 12 | 2 | 0 | 0 | 72 | 14 | 52 |
2017 | Administration and operations | 38 | 36 | 11 | 8 | 4 | 1 | 0 | 76 | 13 | 177 |
2017 | Human resources | 41 | 30 | 17 | 7 | 3 | 2 | 0 | 72 | 10 | 39 |
2017 | Financial management | 39 | 40 | 9 | 8 | 0 | 3 | 0 | 82 | 8 | 61 |
2017 | Information management | 41 | 53 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 21 |
2017 | Information technology | 38 | 39 | 16 | 2 | 3 | 0 | 2 | 79 | 5 | 51 |
2017 | Policy | 29 | 45 | 18 | 6 | 2 | 0 | 0 | 74 | 8 | 57 |
2017 | Project management | 22 | 36 | 7 | 16 | 19 | 0 | 0 | 57 | 36 | 41 |
2017 | Other services to the public | 51 | 37 | 4 | 5 | 4 | 0 | 0 | 88 | 8 | 25 |
2017 | None of the above | 36 | 22 | 13 | 17 | 11 | 1 | 0 | 58 | 28 | 51 |
2014 | Client contact centre | 33 | 43 | 10 | 10 | 3 | 0 | 0 | 77 | 13 | 30 |
2014 | Federal regulators | 37 | 41 | 8 | 10 | 5 | 0 | 0 | 78 | 14 | 63 |
2014 | Compliance, inspection and enforcement | 49 | 36 | 7 | 4 | 4 | 0 | 0 | 84 | 9 | 45 |
2014 | Communications or public affairs | 37 | 43 | 13 | 4 | 3 | 0 | 0 | 79 | 7 | 68 |
2014 | Access to information and privacy | 36 | 39 | 9 | 5 | 11 | 0 | 0 | 75 | 16 | 44 |
2014 | Science and technology | 38 | 25 | 19 | 6 | 13 | 0 | 0 | 63 | 19 | 16 |
2014 | Legal services | 47 | 35 | 10 | 6 | 1 | 1 | 0 | 82 | 7 | 86 |
2014 | Administration and operations | 38 | 38 | 13 | 7 | 5 | 0 | 0 | 76 | 11 | 288 |
2014 | Human resources | 32 | 38 | 16 | 4 | 6 | 4 | 0 | 73 | 10 | 50 |
2014 | Financial management | 43 | 51 | 2 | 4 | 0 | 0 | 0 | 94 | 4 | 51 |
2014 | Information management | 31 | 48 | 14 | 3 | 0 | 3 | 0 | 82 | 4 | 29 |
2014 | Information technology | 41 | 37 | 16 | 4 | 0 | 1 | 0 | 79 | 4 | 68 |
2014 | Other services to the public | 58 | 20 | 10 | 8 | 5 | 0 | 0 | 78 | 13 | 40 |
2014 | None of the above | 36 | 39 | 12 | 10 | 4 | 0 | 0 | 75 | 14 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 63 | 33 | 4 | 0 | 0 | 0 | 0 | 96 | 0 | 22 |
2017 | Federal regulators | 41 | 47 | 7 | 2 | 0 | 4 | 0 | 91 | 2 | 60 |
2017 | Compliance, inspection and enforcement | 58 | 35 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 41 |
2017 | Communications or public affairs | 47 | 39 | 10 | 3 | 2 | 0 | 0 | 85 | 4 | 61 |
2017 | Access to information and privacy | 60 | 40 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 26 |
2017 | Science and technology | 62 | 23 | 0 | 10 | 5 | 0 | 0 | 85 | 15 | 26 |
2017 | Legal services | 64 | 30 | 5 | 2 | 0 | 0 | 0 | 93 | 2 | 52 |
2017 | Administration and operations | 51 | 33 | 11 | 0 | 2 | 2 | 1 | 87 | 2 | 177 |
2017 | Human resources | 52 | 33 | 13 | 0 | 3 | 0 | 0 | 85 | 3 | 39 |
2017 | Financial management | 50 | 40 | 5 | 1 | 0 | 3 | 1 | 93 | 1 | 61 |
2017 | Information management | 56 | 35 | 5 | 5 | 0 | 0 | 0 | 91 | 5 | 21 |
2017 | Information technology | 47 | 41 | 4 | 2 | 0 | 4 | 2 | 94 | 2 | 51 |
2017 | Policy | 68 | 31 | 1 | 0 | 0 | 0 | 0 | 99 | 0 | 57 |
2017 | Project management | 42 | 45 | 4 | 6 | 2 | 0 | 0 | 87 | 8 | 41 |
2017 | Other services to the public | 43 | 40 | 4 | 0 | 4 | 8 | 0 | 90 | 5 | 25 |
2017 | None of the above | 56 | 24 | 6 | 8 | 2 | 4 | 0 | 83 | 11 | 50 |
2014 | Client contact centre | 37 | 47 | 10 | 7 | 0 | 0 | 0 | 83 | 7 | 30 |
2014 | Federal regulators | 51 | 38 | 5 | 6 | 0 | 0 | 0 | 89 | 6 | 63 |
2014 | Compliance, inspection and enforcement | 60 | 29 | 4 | 7 | 0 | 0 | 0 | 89 | 7 | 45 |
2014 | Communications or public affairs | 54 | 35 | 7 | 0 | 0 | 1 | 1 | 92 | 0 | 68 |
2014 | Access to information and privacy | 43 | 45 | 11 | 0 | 0 | 0 | 0 | 89 | 0 | 44 |
2014 | Science and technology | 63 | 25 | 0 | 6 | 6 | 0 | 0 | 88 | 13 | 16 |
2014 | Legal services | 69 | 28 | 2 | 1 | 0 | 0 | 0 | 97 | 1 | 86 |
2014 | Administration and operations | 49 | 36 | 6 | 6 | 1 | 2 | 1 | 87 | 7 | 288 |
2014 | Human resources | 54 | 26 | 16 | 0 | 0 | 4 | 0 | 83 | 0 | 50 |
2014 | Financial management | 57 | 35 | 4 | 2 | 0 | 2 | 0 | 94 | 2 | 51 |
2014 | Information management | 48 | 41 | 3 | 0 | 0 | 7 | 0 | 96 | 0 | 29 |
2014 | Information technology | 53 | 34 | 9 | 1 | 0 | 1 | 1 | 89 | 2 | 68 |
2014 | Other services to the public | 53 | 40 | 8 | 0 | 0 | 0 | 0 | 93 | 0 | 40 |
2014 | None of the above | 47 | 35 | 8 | 4 | 1 | 4 | 1 | 86 | 6 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 34 | 27 | 30 | 6 | 4 | 0 | 0 | 60 | 9 | 22 |
2017 | Federal regulators | 33 | 32 | 14 | 15 | 5 | 2 | 0 | 66 | 20 | 60 |
2017 | Compliance, inspection and enforcement | 61 | 16 | 13 | 10 | 0 | 0 | 0 | 77 | 10 | 41 |
2017 | Communications or public affairs | 33 | 26 | 16 | 13 | 9 | 4 | 0 | 62 | 22 | 61 |
2017 | Access to information and privacy | 40 | 22 | 19 | 4 | 15 | 0 | 0 | 62 | 19 | 26 |
2017 | Science and technology | 41 | 30 | 11 | 3 | 7 | 5 | 3 | 77 | 11 | 27 |
2017 | Legal services | 50 | 27 | 7 | 14 | 2 | 0 | 0 | 77 | 16 | 52 |
2017 | Administration and operations | 46 | 31 | 12 | 7 | 2 | 1 | 1 | 78 | 10 | 177 |
2017 | Human resources | 51 | 37 | 5 | 0 | 3 | 4 | 0 | 91 | 3 | 38 |
2017 | Financial management | 43 | 34 | 9 | 7 | 1 | 5 | 0 | 82 | 9 | 61 |
2017 | Information management | 59 | 31 | 0 | 5 | 6 | 0 | 0 | 90 | 10 | 21 |
2017 | Information technology | 37 | 43 | 5 | 9 | 2 | 3 | 2 | 84 | 11 | 51 |
2017 | Policy | 39 | 34 | 5 | 8 | 4 | 11 | 0 | 82 | 13 | 57 |
2017 | Project management | 31 | 16 | 25 | 18 | 5 | 2 | 3 | 49 | 24 | 41 |
2017 | Other services to the public | 53 | 36 | 4 | 0 | 4 | 3 | 0 | 92 | 4 | 25 |
2017 | None of the above | 44 | 35 | 9 | 5 | 4 | 2 | 1 | 81 | 9 | 51 |
2014 | Client contact centre | 37 | 43 | 7 | 10 | 3 | 0 | 0 | 80 | 13 | 30 |
2014 | Federal regulators | 38 | 33 | 8 | 10 | 2 | 3 | 6 | 79 | 12 | 63 |
2014 | Compliance, inspection and enforcement | 53 | 18 | 9 | 11 | 2 | 0 | 7 | 76 | 14 | 45 |
2014 | Communications or public affairs | 46 | 31 | 10 | 7 | 4 | 1 | 0 | 78 | 12 | 68 |
2014 | Access to information and privacy | 36 | 20 | 16 | 16 | 5 | 7 | 0 | 61 | 22 | 44 |
2014 | Science and technology | 38 | 25 | 6 | 0 | 25 | 0 | 6 | 67 | 27 | 16 |
2014 | Legal services | 62 | 24 | 7 | 3 | 2 | 1 | 0 | 87 | 6 | 86 |
2014 | Administration and operations | 45 | 30 | 11 | 6 | 8 | 1 | 0 | 75 | 14 | 288 |
2014 | Human resources | 58 | 28 | 2 | 6 | 4 | 0 | 2 | 88 | 10 | 50 |
2014 | Financial management | 43 | 39 | 10 | 8 | 0 | 0 | 0 | 82 | 8 | 51 |
2014 | Information management | 38 | 31 | 14 | 10 | 3 | 3 | 0 | 71 | 14 | 29 |
2014 | Information technology | 49 | 34 | 3 | 7 | 6 | 1 | 0 | 84 | 13 | 68 |
2014 | Other services to the public | 43 | 38 | 10 | 3 | 3 | 0 | 5 | 84 | 5 | 40 |
2014 | None of the above | 45 | 33 | 10 | 6 | 3 | 2 | 1 | 80 | 9 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 17 | 39 | 16 | 10 | 9 | 9 | 0 | 61 | 21 | 22 |
2017 | Federal regulators | 31 | 35 | 12 | 14 | 6 | 2 | 0 | 67 | 20 | 60 |
2017 | Compliance, inspection and enforcement | 45 | 22 | 18 | 10 | 3 | 2 | 0 | 69 | 13 | 41 |
2017 | Communications or public affairs | 19 | 19 | 26 | 19 | 8 | 9 | 0 | 43 | 29 | 61 |
2017 | Access to information and privacy | 29 | 4 | 36 | 12 | 0 | 19 | 0 | 40 | 15 | 26 |
2017 | Science and technology | 22 | 37 | 16 | 7 | 11 | 5 | 3 | 64 | 19 | 27 |
2017 | Legal services | 45 | 30 | 6 | 10 | 8 | 0 | 2 | 76 | 18 | 52 |
2017 | Administration and operations | 31 | 27 | 18 | 11 | 6 | 6 | 1 | 62 | 18 | 177 |
2017 | Human resources | 45 | 31 | 11 | 6 | 3 | 2 | 2 | 80 | 9 | 39 |
2017 | Financial management | 31 | 32 | 18 | 7 | 5 | 7 | 0 | 67 | 13 | 61 |
2017 | Information management | 35 | 31 | 20 | 5 | 4 | 4 | 0 | 69 | 9 | 21 |
2017 | Information technology | 24 | 27 | 28 | 9 | 4 | 3 | 4 | 55 | 14 | 51 |
2017 | Policy | 30 | 29 | 10 | 8 | 6 | 16 | 0 | 71 | 17 | 57 |
2017 | Project management | 19 | 33 | 22 | 12 | 14 | 0 | 0 | 52 | 26 | 41 |
2017 | Other services to the public | 27 | 22 | 24 | 4 | 7 | 12 | 3 | 58 | 14 | 25 |
2017 | None of the above | 37 | 24 | 19 | 10 | 2 | 8 | 0 | 66 | 13 | 51 |
2014 | Client contact centre | 23 | 30 | 20 | 7 | 7 | 10 | 3 | 62 | 15 | 30 |
2014 | Federal regulators | 25 | 43 | 13 | 6 | 2 | 3 | 8 | 77 | 9 | 63 |
2014 | Compliance, inspection and enforcement | 29 | 33 | 13 | 11 | 7 | 0 | 7 | 67 | 19 | 45 |
2014 | Communications or public affairs | 26 | 34 | 18 | 12 | 4 | 6 | 0 | 64 | 17 | 68 |
2014 | Access to information and privacy | 25 | 32 | 16 | 14 | 5 | 9 | 0 | 63 | 20 | 44 |
2014 | Science and technology | 25 | 31 | 13 | 13 | 6 | 13 | 0 | 64 | 21 | 16 |
2014 | Legal services | 56 | 27 | 9 | 5 | 1 | 2 | 0 | 85 | 6 | 86 |
2014 | Administration and operations | 29 | 36 | 15 | 9 | 6 | 6 | 1 | 69 | 16 | 287 |
2014 | Human resources | 40 | 30 | 12 | 8 | 6 | 2 | 2 | 73 | 15 | 50 |
2014 | Financial management | 37 | 25 | 18 | 6 | 8 | 6 | 0 | 67 | 15 | 51 |
2014 | Information management | 34 | 31 | 17 | 3 | 0 | 14 | 0 | 76 | 4 | 29 |
2014 | Information technology | 37 | 28 | 15 | 12 | 6 | 3 | 0 | 67 | 18 | 68 |
2014 | Other services to the public | 38 | 33 | 20 | 3 | 3 | 5 | 0 | 74 | 5 | 40 |
2014 | None of the above | 30 | 29 | 14 | 12 | 7 | 5 | 1 | 64 | 21 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 12 | 18 | 33 | 0 | 15 | 15 | 8 | 39 | 19 | 22 |
2017 | Federal regulators | 19 | 18 | 12 | 15 | 25 | 8 | 3 | 42 | 45 | 60 |
2017 | Compliance, inspection and enforcement | 27 | 14 | 11 | 15 | 16 | 12 | 5 | 50 | 37 | 41 |
2017 | Communications or public affairs | 19 | 10 | 14 | 14 | 28 | 10 | 5 | 34 | 49 | 61 |
2017 | Access to information and privacy | 7 | 12 | 35 | 17 | 15 | 15 | 0 | 22 | 37 | 26 |
2017 | Science and technology | 16 | 32 | 6 | 5 | 15 | 23 | 3 | 65 | 26 | 27 |
2017 | Legal services | 28 | 12 | 15 | 9 | 14 | 12 | 10 | 51 | 29 | 52 |
2017 | Administration and operations | 25 | 25 | 17 | 11 | 10 | 11 | 2 | 56 | 23 | 177 |
2017 | Human resources | 39 | 15 | 18 | 7 | 8 | 6 | 8 | 62 | 17 | 39 |
2017 | Financial management | 25 | 24 | 17 | 12 | 3 | 8 | 11 | 60 | 19 | 61 |
2017 | Information management | 23 | 19 | 22 | 5 | 0 | 20 | 11 | 62 | 7 | 21 |
2017 | Information technology | 32 | 23 | 14 | 6 | 9 | 15 | 2 | 66 | 17 | 50 |
2017 | Policy | 25 | 16 | 11 | 20 | 4 | 24 | 0 | 54 | 31 | 57 |
2017 | Project management | 18 | 22 | 10 | 19 | 26 | 5 | 0 | 41 | 48 | 41 |
2017 | Other services to the public | 17 | 24 | 5 | 15 | 12 | 21 | 6 | 56 | 37 | 25 |
2017 | None of the above | 25 | 13 | 25 | 12 | 8 | 6 | 10 | 46 | 24 | 51 |
2014 | Client contact centre | 17 | 7 | 33 | 10 | 10 | 17 | 7 | 30 | 26 | 30 |
2014 | Federal regulators | 13 | 16 | 25 | 5 | 17 | 6 | 17 | 38 | 29 | 63 |
2014 | Compliance, inspection and enforcement | 31 | 7 | 13 | 13 | 18 | 9 | 9 | 46 | 38 | 45 |
2014 | Communications or public affairs | 16 | 18 | 26 | 18 | 4 | 10 | 7 | 41 | 27 | 68 |
2014 | Access to information and privacy | 18 | 11 | 11 | 18 | 23 | 16 | 2 | 36 | 50 | 44 |
2014 | Science and technology | 13 | 19 | 13 | 25 | 19 | 0 | 13 | 36 | 50 | 16 |
2014 | Legal services | 33 | 23 | 12 | 5 | 9 | 14 | 5 | 69 | 17 | 86 |
2014 | Administration and operations | 21 | 20 | 15 | 13 | 14 | 10 | 7 | 49 | 33 | 288 |
2014 | Human resources | 34 | 26 | 8 | 8 | 14 | 4 | 6 | 67 | 24 | 50 |
2014 | Financial management | 31 | 18 | 16 | 16 | 6 | 12 | 2 | 57 | 25 | 51 |
2014 | Information management | 24 | 14 | 21 | 7 | 10 | 17 | 7 | 50 | 23 | 29 |
2014 | Information technology | 26 | 24 | 12 | 13 | 7 | 15 | 3 | 61 | 25 | 68 |
2014 | Other services to the public | 25 | 20 | 15 | 10 | 10 | 5 | 15 | 56 | 25 | 40 |
2014 | None of the above | 17 | 12 | 20 | 14 | 14 | 14 | 10 | 37 | 37 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 62 | 38 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 22 |
2017 | Federal regulators | 71 | 19 | 4 | 2 | 0 | 0 | 6 | 95 | 2 | 60 |
2017 | Compliance, inspection and enforcement | 65 | 28 | 2 | 2 | 0 | 2 | 0 | 96 | 2 | 40 |
2017 | Communications or public affairs | 55 | 21 | 5 | 10 | 3 | 3 | 1 | 81 | 14 | 61 |
2017 | Access to information and privacy | 68 | 21 | 4 | 8 | 0 | 0 | 0 | 88 | 8 | 26 |
2017 | Science and technology | 54 | 20 | 11 | 8 | 0 | 0 | 8 | 80 | 8 | 27 |
2017 | Legal services | 66 | 18 | 8 | 5 | 0 | 0 | 3 | 87 | 5 | 52 |
2017 | Administration and operations | 63 | 23 | 8 | 2 | 0 | 1 | 4 | 90 | 2 | 177 |
2017 | Human resources | 65 | 23 | 2 | 5 | 0 | 2 | 3 | 93 | 5 | 39 |
2017 | Financial management | 69 | 20 | 1 | 8 | 0 | 0 | 2 | 90 | 9 | 61 |
2017 | Information management | 80 | 20 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 21 |
2017 | Information technology | 59 | 36 | 1 | 2 | 0 | 0 | 2 | 97 | 2 | 51 |
2017 | Policy | 68 | 15 | 3 | 7 | 3 | 3 | 0 | 86 | 11 | 57 |
2017 | Project management | 54 | 17 | 10 | 12 | 2 | 0 | 4 | 74 | 15 | 41 |
2017 | Other services to the public | 62 | 16 | 13 | 0 | 4 | 0 | 6 | 82 | 4 | 25 |
2017 | None of the above | 58 | 16 | 8 | 6 | 6 | 2 | 4 | 78 | 14 | 50 |
2014 | Client contact centre | 53 | 20 | 7 | 7 | 3 | 0 | 10 | 81 | 11 | 30 |
2014 | Federal regulators | 81 | 6 | 5 | 0 | 5 | 0 | 3 | 90 | 5 | 63 |
2014 | Compliance, inspection and enforcement | 69 | 24 | 0 | 2 | 2 | 0 | 2 | 95 | 5 | 45 |
2014 | Communications or public affairs | 66 | 15 | 7 | 7 | 1 | 0 | 3 | 83 | 9 | 67 |
2014 | Access to information and privacy | 57 | 25 | 14 | 0 | 2 | 0 | 2 | 84 | 2 | 44 |
2014 | Science and technology | 69 | 13 | 6 | 0 | 6 | 0 | 6 | 87 | 7 | 16 |
2014 | Legal services | 66 | 20 | 7 | 5 | 2 | 0 | 0 | 86 | 7 | 86 |
2014 | Administration and operations | 61 | 23 | 8 | 4 | 1 | 1 | 2 | 86 | 6 | 288 |
2014 | Human resources | 64 | 14 | 10 | 6 | 2 | 2 | 2 | 81 | 8 | 50 |
2014 | Financial management | 69 | 24 | 4 | 2 | 0 | 0 | 2 | 94 | 2 | 51 |
2014 | Information management | 72 | 21 | 0 | 3 | 3 | 0 | 0 | 93 | 7 | 29 |
2014 | Information technology | 66 | 21 | 6 | 1 | 1 | 3 | 1 | 91 | 3 | 68 |
2014 | Other services to the public | 80 | 13 | 3 | 3 | 0 | 0 | 3 | 95 | 3 | 40 |
2014 | None of the above | 66 | 15 | 7 | 5 | 2 | 1 | 4 | 85 | 8 | 137 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 67 | 25 | 0 | 4 | 0 | 4 | 0 | 96 | 4 | 22 |
2017 | Federal regulators | 72 | 20 | 2 | 2 | 0 | 3 | 2 | 97 | 2 | 60 |
2017 | Compliance, inspection and enforcement | 66 | 26 | 5 | 2 | 0 | 0 | 0 | 92 | 2 | 40 |
2017 | Communications or public affairs | 60 | 21 | 5 | 2 | 1 | 7 | 3 | 90 | 4 | 61 |
2017 | Access to information and privacy | 78 | 7 | 11 | 0 | 0 | 0 | 4 | 89 | 0 | 26 |
2017 | Science and technology | 65 | 17 | 15 | 0 | 0 | 0 | 3 | 84 | 0 | 27 |
2017 | Legal services | 58 | 23 | 4 | 2 | 0 | 4 | 9 | 93 | 2 | 52 |
2017 | Administration and operations | 71 | 19 | 5 | 1 | 0 | 2 | 3 | 94 | 1 | 177 |
2017 | Human resources | 75 | 18 | 2 | 3 | 0 | 0 | 3 | 95 | 3 | 39 |
2017 | Financial management | 75 | 20 | 2 | 0 | 0 | 0 | 4 | 98 | 0 | 61 |
2017 | Information management | 77 | 15 | 0 | 0 | 0 | 4 | 4 | 100 | 0 | 21 |
2017 | Information technology | 70 | 17 | 2 | 3 | 2 | 2 | 4 | 93 | 5 | 51 |
2017 | Policy | 60 | 14 | 6 | 1 | 1 | 7 | 11 | 89 | 3 | 57 |
2017 | Project management | 59 | 21 | 9 | 9 | 0 | 0 | 2 | 82 | 9 | 41 |
2017 | Other services to the public | 73 | 16 | 4 | 0 | 0 | 7 | 0 | 96 | 0 | 25 |
2017 | None of the above | 60 | 19 | 8 | 5 | 4 | 0 | 4 | 83 | 9 | 51 |
2014 | Client contact centre | 53 | 27 | 7 | 0 | 10 | 0 | 3 | 83 | 10 | 30 |
2014 | Federal regulators | 79 | 8 | 3 | 2 | 0 | 6 | 2 | 95 | 2 | 63 |
2014 | Compliance, inspection and enforcement | 73 | 18 | 0 | 0 | 2 | 2 | 4 | 98 | 2 | 45 |
2014 | Communications or public affairs | 67 | 16 | 3 | 3 | 1 | 6 | 3 | 92 | 5 | 67 |
2014 | Access to information and privacy | 57 | 23 | 9 | 5 | 2 | 5 | 0 | 83 | 7 | 44 |
2014 | Science and technology | 75 | 6 | 6 | 0 | 6 | 0 | 6 | 87 | 7 | 16 |
2014 | Legal services | 72 | 12 | 2 | 1 | 0 | 6 | 7 | 96 | 1 | 86 |
2014 | Administration and operations | 68 | 18 | 6 | 3 | 1 | 1 | 3 | 91 | 4 | 287 |
2014 | Human resources | 80 | 12 | 0 | 4 | 0 | 2 | 2 | 96 | 4 | 50 |
2014 | Financial management | 78 | 16 | 0 | 2 | 0 | 2 | 2 | 98 | 2 | 51 |
2014 | Information management | 79 | 21 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 29 |
2014 | Information technology | 69 | 21 | 4 | 1 | 0 | 1 | 3 | 94 | 2 | 68 |
2014 | Other services to the public | 68 | 18 | 5 | 3 | 0 | 0 | 8 | 92 | 3 | 40 |
2014 | None of the above | 69 | 14 | 6 | 1 | 1 | 3 | 5 | 91 | 3 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 31 | 33 | 15 | 8 | 0 | 14 | 0 | 74 | 9 | 22 |
2017 | Federal regulators | 33 | 31 | 16 | 12 | 9 | 0 | 0 | 64 | 21 | 60 |
2017 | Compliance, inspection and enforcement | 48 | 24 | 15 | 10 | 3 | 0 | 0 | 73 | 13 | 41 |
2017 | Communications or public affairs | 25 | 32 | 10 | 22 | 3 | 8 | 0 | 62 | 27 | 61 |
2017 | Access to information and privacy | 33 | 21 | 18 | 11 | 14 | 4 | 0 | 56 | 26 | 26 |
2017 | Science and technology | 31 | 45 | 10 | 4 | 11 | 0 | 0 | 75 | 15 | 27 |
2017 | Legal services | 46 | 34 | 7 | 6 | 6 | 0 | 0 | 81 | 13 | 52 |
2017 | Administration and operations | 34 | 29 | 15 | 10 | 7 | 5 | 0 | 66 | 19 | 177 |
2017 | Human resources | 56 | 29 | 8 | 8 | 0 | 0 | 0 | 85 | 8 | 38 |
2017 | Financial management | 58 | 32 | 3 | 2 | 3 | 3 | 0 | 93 | 4 | 61 |
2017 | Information management | 39 | 23 | 10 | 5 | 0 | 14 | 9 | 80 | 7 | 21 |
2017 | Information technology | 41 | 32 | 16 | 3 | 3 | 2 | 2 | 76 | 7 | 51 |
2017 | Policy | 31 | 29 | 7 | 11 | 5 | 16 | 0 | 72 | 20 | 57 |
2017 | Project management | 19 | 32 | 10 | 18 | 21 | 0 | 0 | 51 | 39 | 41 |
2017 | Other services to the public | 36 | 30 | 11 | 7 | 4 | 11 | 0 | 75 | 12 | 25 |
2017 | None of the above | 36 | 31 | 9 | 9 | 13 | 3 | 0 | 68 | 23 | 51 |
2014 | Client contact centre | 37 | 33 | 17 | 7 | 3 | 3 | 0 | 72 | 10 | 30 |
2014 | Federal regulators | 35 | 25 | 11 | 14 | 8 | 5 | 2 | 64 | 24 | 63 |
2014 | Compliance, inspection and enforcement | 36 | 29 | 11 | 7 | 11 | 4 | 2 | 69 | 19 | 45 |
2014 | Communications or public affairs | 40 | 25 | 15 | 13 | 3 | 3 | 0 | 68 | 17 | 67 |
2014 | Access to information and privacy | 18 | 36 | 14 | 16 | 16 | 0 | 0 | 55 | 32 | 44 |
2014 | Science and technology | 31 | 38 | 13 | 0 | 19 | 0 | 0 | 69 | 19 | 16 |
2014 | Legal services | 53 | 23 | 9 | 7 | 1 | 6 | 0 | 81 | 9 | 86 |
2014 | Administration and operations | 34 | 28 | 12 | 12 | 10 | 3 | 0 | 65 | 23 | 288 |
2014 | Human resources | 46 | 30 | 10 | 8 | 2 | 4 | 0 | 79 | 10 | 50 |
2014 | Financial management | 51 | 35 | 10 | 0 | 2 | 2 | 0 | 88 | 2 | 51 |
2014 | Information management | 32 | 36 | 14 | 4 | 4 | 7 | 4 | 76 | 8 | 28 |
2014 | Information technology | 37 | 37 | 13 | 6 | 4 | 3 | 0 | 76 | 11 | 68 |
2014 | Other services to the public | 38 | 33 | 5 | 15 | 5 | 5 | 0 | 74 | 21 | 40 |
2014 | None of the above | 28 | 29 | 12 | 17 | 7 | 5 | 1 | 62 | 26 | 137 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 21 | 16 | 19 | 14 | 23 | 5 | 0 | 40 | 40 | 22 |
2017 | Federal regulators | 14 | 28 | 10 | 18 | 22 | 2 | 6 | 45 | 44 | 60 |
2017 | Compliance, inspection and enforcement | 26 | 17 | 9 | 21 | 18 | 2 | 6 | 48 | 43 | 41 |
2017 | Communications or public affairs | 11 | 21 | 18 | 18 | 19 | 8 | 5 | 36 | 43 | 61 |
2017 | Access to information and privacy | 14 | 33 | 17 | 7 | 21 | 4 | 4 | 51 | 30 | 26 |
2017 | Science and technology | 23 | 32 | 11 | 11 | 16 | 0 | 7 | 59 | 29 | 27 |
2017 | Legal services | 18 | 12 | 19 | 14 | 17 | 4 | 17 | 37 | 39 | 52 |
2017 | Administration and operations | 20 | 17 | 8 | 20 | 24 | 3 | 7 | 42 | 49 | 176 |
2017 | Human resources | 30 | 14 | 0 | 18 | 29 | 2 | 6 | 48 | 52 | 39 |
2017 | Financial management | 24 | 23 | 13 | 12 | 20 | 3 | 6 | 51 | 35 | 60 |
2017 | Information management | 21 | 24 | 9 | 9 | 14 | 8 | 14 | 58 | 30 | 21 |
2017 | Information technology | 19 | 17 | 22 | 12 | 20 | 4 | 6 | 40 | 36 | 51 |
2017 | Policy | 20 | 16 | 15 | 23 | 10 | 13 | 3 | 43 | 39 | 56 |
2017 | Project management | 8 | 21 | 8 | 28 | 30 | 0 | 5 | 31 | 61 | 41 |
2017 | Other services to the public | 15 | 20 | 13 | 15 | 15 | 13 | 9 | 45 | 39 | 25 |
2017 | None of the above | 16 | 24 | 9 | 21 | 15 | 3 | 12 | 47 | 42 | 51 |
2014 | Client contact centre | 27 | 13 | 17 | 10 | 23 | 0 | 10 | 44 | 37 | 30 |
2014 | Federal regulators | 16 | 17 | 17 | 11 | 19 | 6 | 13 | 41 | 37 | 63 |
2014 | Compliance, inspection and enforcement | 24 | 24 | 7 | 16 | 24 | 0 | 4 | 51 | 42 | 45 |
2014 | Communications or public affairs | 19 | 21 | 10 | 16 | 24 | 4 | 6 | 44 | 44 | 68 |
2014 | Access to information and privacy | 16 | 25 | 11 | 18 | 25 | 0 | 5 | 43 | 45 | 44 |
2014 | Science and technology | 25 | 6 | 25 | 13 | 13 | 0 | 19 | 38 | 31 | 16 |
2014 | Legal services | 13 | 21 | 16 | 13 | 15 | 0 | 22 | 43 | 36 | 86 |
2014 | Administration and operations | 16 | 17 | 14 | 19 | 26 | 2 | 7 | 36 | 49 | 288 |
2014 | Human resources | 12 | 12 | 8 | 24 | 32 | 2 | 10 | 27 | 64 | 50 |
2014 | Financial management | 20 | 27 | 12 | 20 | 14 | 2 | 6 | 51 | 36 | 51 |
2014 | Information management | 3 | 17 | 21 | 24 | 24 | 3 | 7 | 23 | 54 | 29 |
2014 | Information technology | 16 | 21 | 15 | 18 | 22 | 3 | 6 | 40 | 44 | 68 |
2014 | Other services to the public | 23 | 23 | 3 | 8 | 28 | 3 | 15 | 55 | 42 | 40 |
2014 | None of the above | 13 | 14 | 17 | 16 | 26 | 1 | 12 | 32 | 49 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 21 | 45 | 28 | 6 | 0 | 0 | 0 | 66 | 6 | 22 |
2017 | Federal regulators | 25 | 43 | 15 | 6 | 9 | 2 | 0 | 69 | 15 | 60 |
2017 | Compliance, inspection and enforcement | 38 | 34 | 13 | 11 | 0 | 2 | 0 | 74 | 12 | 41 |
2017 | Communications or public affairs | 33 | 39 | 11 | 10 | 6 | 2 | 0 | 73 | 16 | 61 |
2017 | Access to information and privacy | 25 | 41 | 18 | 4 | 12 | 0 | 0 | 66 | 15 | 26 |
2017 | Science and technology | 33 | 50 | 2 | 10 | 5 | 0 | 0 | 83 | 15 | 27 |
2017 | Legal services | 38 | 28 | 9 | 18 | 4 | 2 | 0 | 68 | 22 | 52 |
2017 | Administration and operations | 30 | 36 | 20 | 9 | 2 | 3 | 0 | 69 | 11 | 176 |
2017 | Human resources | 47 | 34 | 6 | 5 | 3 | 5 | 0 | 85 | 8 | 38 |
2017 | Financial management | 43 | 31 | 17 | 5 | 0 | 3 | 1 | 77 | 5 | 61 |
2017 | Information management | 30 | 48 | 5 | 9 | 4 | 0 | 5 | 81 | 14 | 21 |
2017 | Information technology | 37 | 38 | 16 | 4 | 3 | 0 | 2 | 76 | 7 | 51 |
2017 | Policy | 43 | 41 | 6 | 5 | 3 | 2 | 0 | 86 | 8 | 57 |
2017 | Project management | 14 | 46 | 19 | 14 | 7 | 0 | 0 | 60 | 21 | 41 |
2017 | Other services to the public | 36 | 38 | 16 | 10 | 0 | 0 | 0 | 74 | 10 | 25 |
2017 | None of the above | 29 | 28 | 11 | 15 | 8 | 6 | 3 | 63 | 25 | 50 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 42 | 45 | 13 | 0 | 0 | 0 | 0 | 87 | 0 | 22 |
2017 | Federal regulators | 42 | 36 | 11 | 6 | 5 | 0 | 0 | 78 | 11 | 60 |
2017 | Compliance, inspection and enforcement | 47 | 29 | 17 | 3 | 2 | 2 | 0 | 77 | 6 | 41 |
2017 | Communications or public affairs | 48 | 26 | 10 | 11 | 3 | 2 | 0 | 75 | 14 | 61 |
2017 | Access to information and privacy | 53 | 24 | 11 | 9 | 0 | 0 | 4 | 80 | 9 | 26 |
2017 | Science and technology | 48 | 32 | 12 | 6 | 3 | 0 | 0 | 80 | 8 | 27 |
2017 | Legal services | 45 | 25 | 14 | 8 | 6 | 2 | 0 | 71 | 14 | 52 |
2017 | Administration and operations | 45 | 30 | 15 | 5 | 1 | 2 | 1 | 78 | 7 | 177 |
2017 | Human resources | 56 | 34 | 5 | 0 | 3 | 2 | 0 | 92 | 3 | 39 |
2017 | Financial management | 52 | 31 | 8 | 0 | 1 | 6 | 1 | 90 | 1 | 61 |
2017 | Information management | 34 | 42 | 15 | 0 | 0 | 10 | 0 | 84 | 0 | 21 |
2017 | Information technology | 48 | 35 | 9 | 2 | 0 | 4 | 2 | 88 | 2 | 51 |
2017 | Policy | 42 | 36 | 13 | 2 | 2 | 5 | 0 | 82 | 4 | 57 |
2017 | Project management | 37 | 37 | 13 | 9 | 2 | 2 | 0 | 75 | 12 | 41 |
2017 | Other services to the public | 58 | 20 | 4 | 0 | 4 | 15 | 0 | 91 | 4 | 25 |
2017 | None of the above | 39 | 33 | 16 | 10 | 0 | 2 | 0 | 74 | 10 | 50 |
2014 | Client contact centre | 40 | 40 | 13 | 0 | 3 | 0 | 3 | 83 | 3 | 30 |
2014 | Federal regulators | 48 | 29 | 5 | 10 | 5 | 5 | 0 | 80 | 15 | 63 |
2014 | Compliance, inspection and enforcement | 58 | 18 | 11 | 7 | 4 | 0 | 2 | 77 | 11 | 45 |
2014 | Communications or public affairs | 46 | 38 | 7 | 1 | 1 | 6 | 0 | 89 | 3 | 68 |
2014 | Access to information and privacy | 39 | 27 | 23 | 7 | 0 | 5 | 0 | 69 | 7 | 44 |
2014 | Science and technology | 44 | 25 | 19 | 0 | 6 | 0 | 6 | 73 | 7 | 16 |
2014 | Legal services | 53 | 24 | 13 | 1 | 0 | 8 | 0 | 85 | 1 | 86 |
2014 | Administration and operations | 45 | 29 | 13 | 4 | 3 | 5 | 0 | 79 | 7 | 288 |
2014 | Human resources | 36 | 36 | 14 | 6 | 2 | 2 | 4 | 77 | 9 | 50 |
2014 | Financial management | 53 | 33 | 6 | 0 | 0 | 6 | 2 | 94 | 0 | 51 |
2014 | Information management | 52 | 38 | 3 | 0 | 0 | 7 | 0 | 96 | 0 | 29 |
2014 | Information technology | 54 | 32 | 7 | 1 | 1 | 1 | 1 | 89 | 3 | 68 |
2014 | Other services to the public | 50 | 25 | 18 | 5 | 0 | 3 | 0 | 77 | 5 | 40 |
2014 | None of the above | 42 | 34 | 4 | 9 | 3 | 4 | 3 | 82 | 13 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 55 | 45 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 21 |
2017 | Federal regulators | 38 | 42 | 11 | 5 | 5 | 0 | 0 | 80 | 10 | 59 |
2017 | Compliance, inspection and enforcement | 51 | 47 | 2 | 0 | 0 | 0 | 0 | 98 | 0 | 41 |
2017 | Communications or public affairs | 43 | 39 | 9 | 7 | 1 | 2 | 0 | 83 | 8 | 61 |
2017 | Access to information and privacy | 46 | 31 | 7 | 16 | 0 | 0 | 0 | 77 | 16 | 26 |
2017 | Science and technology | 60 | 26 | 0 | 3 | 12 | 0 | 0 | 85 | 15 | 27 |
2017 | Legal services | 49 | 32 | 11 | 6 | 2 | 0 | 0 | 82 | 7 | 52 |
2017 | Administration and operations | 49 | 31 | 12 | 4 | 3 | 0 | 0 | 80 | 7 | 176 |
2017 | Human resources | 51 | 41 | 3 | 0 | 3 | 2 | 0 | 94 | 3 | 39 |
2017 | Financial management | 64 | 25 | 5 | 0 | 1 | 5 | 0 | 93 | 1 | 61 |
2017 | Information management | 49 | 37 | 10 | 0 | 0 | 4 | 0 | 89 | 0 | 21 |
2017 | Information technology | 52 | 32 | 13 | 0 | 0 | 0 | 2 | 86 | 0 | 51 |
2017 | Policy | 47 | 42 | 4 | 8 | 0 | 0 | 0 | 88 | 8 | 56 |
2017 | Project management | 44 | 37 | 5 | 7 | 7 | 0 | 0 | 81 | 14 | 41 |
2017 | Other services to the public | 49 | 34 | 9 | 8 | 0 | 0 | 0 | 83 | 8 | 25 |
2017 | None of the above | 42 | 33 | 11 | 8 | 4 | 2 | 0 | 76 | 12 | 51 |
2014 | Client contact centre | 40 | 43 | 13 | 3 | 0 | 0 | 0 | 83 | 3 | 30 |
2014 | Federal regulators | 49 | 19 | 13 | 8 | 5 | 6 | 0 | 73 | 14 | 63 |
2014 | Compliance, inspection and enforcement | 49 | 31 | 9 | 2 | 7 | 0 | 2 | 82 | 9 | 45 |
2014 | Communications or public affairs | 47 | 38 | 9 | 4 | 1 | 0 | 0 | 85 | 6 | 68 |
2014 | Access to information and privacy | 43 | 25 | 14 | 11 | 7 | 0 | 0 | 68 | 18 | 44 |
2014 | Science and technology | 50 | 38 | 0 | 0 | 13 | 0 | 0 | 88 | 13 | 16 |
2014 | Legal services | 57 | 28 | 6 | 6 | 0 | 3 | 0 | 88 | 6 | 86 |
2014 | Administration and operations | 46 | 34 | 9 | 6 | 3 | 1 | 0 | 81 | 10 | 287 |
2014 | Human resources | 52 | 26 | 16 | 2 | 2 | 0 | 2 | 80 | 4 | 50 |
2014 | Financial management | 57 | 37 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 51 |
2014 | Information management | 48 | 31 | 10 | 10 | 0 | 0 | 0 | 79 | 10 | 29 |
2014 | Information technology | 56 | 35 | 7 | 0 | 1 | 0 | 0 | 91 | 1 | 68 |
2014 | Other services to the public | 45 | 38 | 15 | 3 | 0 | 0 | 0 | 83 | 3 | 40 |
2014 | None of the above | 38 | 36 | 10 | 9 | 3 | 2 | 2 | 77 | 12 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 53 | 41 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 21 |
2017 | Federal regulators | 49 | 36 | 4 | 6 | 5 | 0 | 0 | 85 | 11 | 58 |
2017 | Compliance, inspection and enforcement | 53 | 37 | 8 | 2 | 0 | 0 | 0 | 90 | 2 | 41 |
2017 | Communications or public affairs | 46 | 40 | 8 | 5 | 1 | 0 | 0 | 86 | 6 | 61 |
2017 | Access to information and privacy | 60 | 28 | 7 | 5 | 0 | 0 | 0 | 88 | 5 | 26 |
2017 | Science and technology | 68 | 18 | 0 | 3 | 12 | 0 | 0 | 85 | 15 | 27 |
2017 | Legal services | 61 | 23 | 8 | 9 | 0 | 0 | 0 | 83 | 9 | 52 |
2017 | Administration and operations | 53 | 35 | 5 | 4 | 4 | 0 | 0 | 88 | 8 | 177 |
2017 | Human resources | 57 | 29 | 11 | 0 | 3 | 0 | 0 | 86 | 3 | 39 |
2017 | Financial management | 70 | 20 | 7 | 3 | 0 | 0 | 0 | 91 | 3 | 61 |
2017 | Information management | 67 | 33 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 21 |
2017 | Information technology | 61 | 26 | 11 | 0 | 2 | 0 | 0 | 87 | 2 | 51 |
2017 | Policy | 56 | 34 | 4 | 3 | 2 | 0 | 0 | 91 | 5 | 56 |
2017 | Project management | 39 | 42 | 12 | 2 | 4 | 0 | 0 | 82 | 6 | 41 |
2017 | Other services to the public | 50 | 35 | 8 | 4 | 4 | 0 | 0 | 85 | 7 | 25 |
2017 | None of the above | 52 | 31 | 4 | 8 | 4 | 2 | 0 | 84 | 12 | 51 |
2014 | Client contact centre | 50 | 37 | 13 | 0 | 0 | 0 | 0 | 87 | 0 | 30 |
2014 | Federal regulators | 49 | 37 | 5 | 3 | 5 | 0 | 2 | 87 | 8 | 63 |
2014 | Compliance, inspection and enforcement | 60 | 27 | 4 | 2 | 7 | 0 | 0 | 87 | 9 | 45 |
2014 | Communications or public affairs | 62 | 26 | 9 | 3 | 0 | 0 | 0 | 88 | 3 | 68 |
2014 | Access to information and privacy | 48 | 27 | 9 | 7 | 9 | 0 | 0 | 75 | 16 | 44 |
2014 | Science and technology | 56 | 25 | 6 | 0 | 13 | 0 | 0 | 81 | 13 | 16 |
2014 | Legal services | 74 | 22 | 1 | 2 | 0 | 0 | 0 | 97 | 2 | 86 |
2014 | Administration and operations | 56 | 27 | 7 | 5 | 4 | 0 | 0 | 84 | 9 | 288 |
2014 | Human resources | 60 | 24 | 12 | 0 | 2 | 2 | 0 | 86 | 2 | 50 |
2014 | Financial management | 63 | 31 | 4 | 2 | 0 | 0 | 0 | 94 | 2 | 51 |
2014 | Information management | 55 | 28 | 10 | 7 | 0 | 0 | 0 | 83 | 7 | 29 |
2014 | Information technology | 57 | 38 | 3 | 1 | 0 | 0 | 0 | 96 | 1 | 68 |
2014 | Other services to the public | 60 | 35 | 3 | 3 | 0 | 0 | 0 | 95 | 3 | 40 |
2014 | None of the above | 50 | 34 | 7 | 4 | 4 | 1 | 0 | 85 | 9 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 47 | 34 | 19 | 0 | 0 | 0 | 0 | 81 | 0 | 22 |
2017 | Federal regulators | 38 | 27 | 17 | 11 | 5 | 2 | 0 | 67 | 16 | 59 |
2017 | Compliance, inspection and enforcement | 48 | 30 | 14 | 8 | 0 | 0 | 0 | 78 | 8 | 41 |
2017 | Communications or public affairs | 37 | 28 | 15 | 13 | 7 | 0 | 0 | 65 | 21 | 61 |
2017 | Access to information and privacy | 37 | 40 | 19 | 4 | 0 | 0 | 0 | 77 | 4 | 26 |
2017 | Science and technology | 68 | 12 | 6 | 6 | 9 | 0 | 0 | 80 | 15 | 27 |
2017 | Legal services | 60 | 10 | 16 | 10 | 4 | 0 | 0 | 70 | 14 | 52 |
2017 | Administration and operations | 43 | 29 | 17 | 6 | 5 | 1 | 0 | 73 | 10 | 177 |
2017 | Human resources | 43 | 33 | 17 | 3 | 3 | 2 | 0 | 77 | 6 | 39 |
2017 | Financial management | 54 | 27 | 5 | 10 | 3 | 1 | 0 | 82 | 13 | 61 |
2017 | Information management | 57 | 34 | 5 | 5 | 0 | 0 | 0 | 91 | 5 | 21 |
2017 | Information technology | 66 | 16 | 15 | 0 | 4 | 0 | 0 | 82 | 4 | 51 |
2017 | Policy | 48 | 30 | 12 | 4 | 7 | 0 | 0 | 77 | 11 | 57 |
2017 | Project management | 35 | 21 | 20 | 11 | 13 | 0 | 0 | 56 | 24 | 41 |
2017 | Other services to the public | 48 | 26 | 7 | 12 | 8 | 0 | 0 | 73 | 20 | 25 |
2017 | None of the above | 45 | 28 | 9 | 2 | 14 | 2 | 0 | 74 | 16 | 50 |
2014 | Client contact centre | 37 | 27 | 30 | 3 | 3 | 0 | 0 | 63 | 7 | 30 |
2014 | Federal regulators | 37 | 32 | 19 | 8 | 5 | 0 | 0 | 68 | 13 | 63 |
2014 | Compliance, inspection and enforcement | 56 | 20 | 13 | 4 | 7 | 0 | 0 | 76 | 11 | 45 |
2014 | Communications or public affairs | 38 | 38 | 9 | 9 | 4 | 1 | 0 | 78 | 13 | 68 |
2014 | Access to information and privacy | 34 | 20 | 16 | 18 | 11 | 0 | 0 | 55 | 30 | 44 |
2014 | Science and technology | 44 | 38 | 0 | 0 | 19 | 0 | 0 | 81 | 19 | 16 |
2014 | Legal services | 58 | 29 | 7 | 6 | 0 | 0 | 0 | 87 | 6 | 86 |
2014 | Administration and operations | 39 | 30 | 13 | 10 | 8 | 0 | 0 | 69 | 18 | 288 |
2014 | Human resources | 42 | 26 | 14 | 14 | 2 | 2 | 0 | 69 | 16 | 50 |
2014 | Financial management | 57 | 29 | 12 | 0 | 2 | 0 | 0 | 86 | 2 | 51 |
2014 | Information management | 34 | 31 | 21 | 7 | 3 | 3 | 0 | 68 | 11 | 29 |
2014 | Information technology | 54 | 24 | 18 | 3 | 1 | 0 | 0 | 78 | 4 | 68 |
2014 | Other services to the public | 43 | 30 | 13 | 10 | 5 | 0 | 0 | 73 | 15 | 40 |
2014 | None of the above | 36 | 28 | 17 | 9 | 8 | 3 | 1 | 65 | 17 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 42 | 44 | 14 | 0 | 0 | 0 | 0 | 86 | 0 | 22 |
2017 | Federal regulators | 38 | 32 | 15 | 12 | 4 | 0 | 0 | 70 | 15 | 59 |
2017 | Compliance, inspection and enforcement | 51 | 32 | 13 | 5 | 0 | 0 | 0 | 83 | 5 | 41 |
2017 | Communications or public affairs | 38 | 32 | 11 | 15 | 4 | 0 | 0 | 70 | 19 | 61 |
2017 | Access to information and privacy | 37 | 42 | 12 | 9 | 0 | 0 | 0 | 79 | 9 | 26 |
2017 | Science and technology | 72 | 10 | 3 | 6 | 9 | 0 | 0 | 82 | 15 | 27 |
2017 | Legal services | 54 | 23 | 10 | 9 | 4 | 0 | 0 | 77 | 13 | 51 |
2017 | Administration and operations | 44 | 29 | 17 | 4 | 5 | 1 | 0 | 74 | 9 | 177 |
2017 | Human resources | 46 | 41 | 5 | 5 | 3 | 0 | 0 | 87 | 8 | 39 |
2017 | Financial management | 58 | 23 | 11 | 6 | 2 | 0 | 0 | 81 | 8 | 61 |
2017 | Information management | 53 | 37 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 21 |
2017 | Information technology | 56 | 28 | 12 | 0 | 4 | 0 | 0 | 84 | 4 | 50 |
2017 | Policy | 43 | 36 | 8 | 7 | 6 | 0 | 0 | 79 | 13 | 57 |
2017 | Project management | 32 | 29 | 18 | 13 | 8 | 0 | 0 | 61 | 21 | 41 |
2017 | Other services to the public | 49 | 21 | 10 | 20 | 0 | 0 | 0 | 70 | 20 | 25 |
2017 | None of the above | 48 | 26 | 8 | 8 | 10 | 0 | 0 | 74 | 18 | 51 |
2014 | Client contact centre | 37 | 30 | 23 | 7 | 3 | 0 | 0 | 67 | 10 | 30 |
2014 | Federal regulators | 38 | 35 | 8 | 14 | 5 | 0 | 0 | 73 | 19 | 63 |
2014 | Compliance, inspection and enforcement | 56 | 20 | 9 | 11 | 4 | 0 | 0 | 76 | 16 | 45 |
2014 | Communications or public affairs | 40 | 37 | 12 | 10 | 0 | 1 | 0 | 78 | 10 | 68 |
2014 | Access to information and privacy | 32 | 25 | 14 | 18 | 11 | 0 | 0 | 57 | 30 | 44 |
2014 | Science and technology | 44 | 31 | 6 | 0 | 19 | 0 | 0 | 75 | 19 | 16 |
2014 | Legal services | 60 | 27 | 3 | 8 | 1 | 0 | 0 | 87 | 9 | 86 |
2014 | Administration and operations | 39 | 33 | 12 | 11 | 6 | 0 | 0 | 71 | 17 | 288 |
2014 | Human resources | 42 | 28 | 12 | 14 | 0 | 2 | 2 | 73 | 15 | 50 |
2014 | Financial management | 57 | 27 | 10 | 6 | 0 | 0 | 0 | 84 | 6 | 51 |
2014 | Information management | 34 | 38 | 17 | 7 | 3 | 0 | 0 | 72 | 10 | 29 |
2014 | Information technology | 56 | 28 | 15 | 1 | 0 | 0 | 0 | 84 | 1 | 68 |
2014 | Other services to the public | 43 | 33 | 10 | 8 | 8 | 0 | 0 | 75 | 15 | 40 |
2014 | None of the above | 37 | 28 | 15 | 12 | 7 | 1 | 0 | 65 | 19 | 137 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 25 | 36 | 30 | 9 | 0 | 0 | 0 | 61 | 9 | 22 |
2017 | Federal regulators | 37 | 19 | 25 | 12 | 7 | 0 | 0 | 56 | 19 | 59 |
2017 | Compliance, inspection and enforcement | 46 | 20 | 18 | 9 | 5 | 0 | 2 | 68 | 14 | 41 |
2017 | Communications or public affairs | 31 | 27 | 13 | 9 | 16 | 3 | 0 | 60 | 26 | 61 |
2017 | Access to information and privacy | 33 | 24 | 25 | 11 | 4 | 4 | 0 | 59 | 15 | 26 |
2017 | Science and technology | 58 | 24 | 8 | 0 | 11 | 0 | 0 | 82 | 11 | 27 |
2017 | Legal services | 50 | 15 | 21 | 6 | 9 | 0 | 0 | 64 | 14 | 52 |
2017 | Administration and operations | 42 | 17 | 20 | 12 | 6 | 4 | 0 | 61 | 18 | 177 |
2017 | Human resources | 38 | 24 | 9 | 10 | 14 | 5 | 0 | 65 | 25 | 39 |
2017 | Financial management | 51 | 23 | 10 | 7 | 3 | 6 | 0 | 79 | 10 | 61 |
2017 | Information management | 42 | 18 | 21 | 10 | 0 | 9 | 0 | 66 | 11 | 21 |
2017 | Information technology | 50 | 25 | 15 | 1 | 6 | 0 | 2 | 77 | 7 | 51 |
2017 | Policy | 44 | 19 | 15 | 8 | 5 | 8 | 0 | 69 | 15 | 57 |
2017 | Project management | 31 | 16 | 23 | 12 | 18 | 0 | 0 | 47 | 30 | 41 |
2017 | Other services to the public | 46 | 31 | 4 | 8 | 11 | 0 | 0 | 77 | 19 | 25 |
2017 | None of the above | 42 | 16 | 11 | 9 | 17 | 2 | 3 | 61 | 27 | 50 |
2014 | Client contact centre | 30 | 13 | 33 | 13 | 7 | 0 | 3 | 45 | 21 | 30 |
2014 | Federal regulators | 29 | 24 | 16 | 8 | 10 | 3 | 10 | 61 | 20 | 62 |
2014 | Compliance, inspection and enforcement | 53 | 13 | 4 | 18 | 9 | 0 | 2 | 68 | 27 | 45 |
2014 | Communications or public affairs | 41 | 19 | 18 | 9 | 9 | 4 | 0 | 63 | 18 | 68 |
2014 | Access to information and privacy | 34 | 11 | 14 | 14 | 25 | 0 | 2 | 47 | 40 | 44 |
2014 | Science and technology | 44 | 13 | 6 | 19 | 19 | 0 | 0 | 56 | 38 | 16 |
2014 | Legal services | 53 | 15 | 16 | 6 | 5 | 3 | 1 | 72 | 11 | 86 |
2014 | Administration and operations | 39 | 20 | 13 | 16 | 9 | 2 | 1 | 61 | 26 | 288 |
2014 | Human resources | 32 | 26 | 18 | 6 | 16 | 2 | 0 | 59 | 22 | 50 |
2014 | Financial management | 57 | 16 | 16 | 6 | 2 | 4 | 0 | 76 | 8 | 51 |
2014 | Information management | 34 | 21 | 10 | 17 | 10 | 7 | 0 | 59 | 30 | 29 |
2014 | Information technology | 44 | 25 | 15 | 7 | 6 | 3 | 0 | 71 | 14 | 68 |
2014 | Other services to the public | 48 | 15 | 18 | 10 | 8 | 3 | 0 | 64 | 18 | 40 |
2014 | None of the above | 32 | 20 | 17 | 12 | 11 | 4 | 4 | 56 | 25 | 138 |
Mobility and Retention
Survey year | Demographic | Yes (%) |
No (%) |
Not Sure (%) |
Total responses |
---|---|---|---|---|---|
2017 | Client contact centre | 21 | 27 | 52 | 22 |
2017 | Federal regulators | 23 | 35 | 42 | 60 |
2017 | Compliance, inspection and enforcement | 35 | 37 | 29 | 40 |
2017 | Communications or public affairs | 37 | 29 | 34 | 61 |
2017 | Access to information and privacy | 20 | 32 | 49 | 26 |
2017 | Science and technology | 14 | 64 | 22 | 27 |
2017 | Legal services | 17 | 52 | 31 | 52 |
2017 | Administration and operations | 29 | 32 | 39 | 177 |
2017 | Human resources | 40 | 29 | 31 | 39 |
2017 | Financial management | 25 | 40 | 35 | 61 |
2017 | Information management | 22 | 34 | 45 | 21 |
2017 | Information technology | 21 | 54 | 25 | 51 |
2017 | Policy | 32 | 34 | 33 | 56 |
2017 | Project management | 35 | 35 | 30 | 41 |
2017 | Other services to the public | 35 | 41 | 23 | 25 |
2017 | None of the above | 22 | 48 | 30 | 51 |
2014 | Client contact centre | 37 | 40 | 23 | 30 |
2014 | Federal regulators | 29 | 40 | 32 | 63 |
2014 | Compliance, inspection and enforcement | 24 | 42 | 33 | 45 |
2014 | Communications or public affairs | 32 | 26 | 41 | 68 |
2014 | Access to information and privacy | 45 | 32 | 23 | 44 |
2014 | Science and technology | 38 | 25 | 38 | 16 |
2014 | Legal services | 26 | 45 | 29 | 86 |
2014 | Administration and operations | 34 | 33 | 33 | 288 |
2014 | Human resources | 38 | 32 | 30 | 50 |
2014 | Financial management | 24 | 41 | 35 | 51 |
2014 | Information management | 31 | 24 | 45 | 29 |
2014 | Information technology | 28 | 44 | 28 | 68 |
2014 | Other services to the public | 28 | 43 | 30 | 40 |
2014 | None of the above | 31 | 32 | 37 | 138 |
Survey year | Demographic | To retire (%) |
To pursue another position within my department or agency (%) |
To pursue a position in another department or agency (%) |
To pursue a position outside the federal public service (%) |
End of my term, casual or student employment (%) |
Other (%) |
Total responses |
---|---|---|---|---|---|---|---|---|
2017 | Federal regulators | 6 | 15 | 33 | 9 | 15 | 21 | 14 |
2017 | Compliance, inspection and enforcement | 21 | 15 | 51 | 0 | 6 | 7 | 14 |
2017 | Communications or public affairs | 8 | 5 | 69 | 5 | 4 | 9 | 24 |
2017 | Administration and operations | 15 | 11 | 53 | 3 | 13 | 4 | 51 |
2017 | Human resources | 18 | 10 | 58 | 7 | 6 | 0 | 16 |
2017 | Financial management | 6 | 0 | 62 | 6 | 20 | 6 | 15 |
2017 | Information technology | 30 | 18 | 33 | 0 | 19 | 0 | 11 |
2017 | Policy | 5 | 11 | 75 | 0 | 9 | 0 | 19 |
2017 | Project management | 12 | 13 | 47 | 6 | 9 | 12 | 15 |
2017 | None of the above | 15 | 25 | 17 | 17 | 18 | 8 | 12 |
2014 | Client contact centre | 18 | 18 | 55 | 0 | 9999 | 9 | 11 |
2014 | Federal regulators | 28 | 11 | 44 | 11 | 9999 | 6 | 18 |
2014 | Compliance, inspection and enforcement | 18 | 9 | 73 | 0 | 9999 | 0 | 11 |
2014 | Communications or public affairs | 0 | 14 | 64 | 9 | 9999 | 14 | 22 |
2014 | Access to information and privacy | 10 | 10 | 70 | 5 | 9999 | 5 | 20 |
2014 | Legal services | 27 | 5 | 32 | 5 | 9999 | 32 | 22 |
2014 | Administration and operations | 18 | 8 | 53 | 5 | 9999 | 15 | 98 |
2014 | Human resources | 26 | 5 | 68 | 0 | 9999 | 0 | 19 |
2014 | Financial management | 25 | 8 | 58 | 0 | 9999 | 8 | 12 |
2014 | Information technology | 5 | 11 | 63 | 21 | 9999 | 0 | 19 |
2014 | Other services to the public | 9 | 9 | 73 | 0 | 9999 | 9 | 11 |
2014 | None of the above | 19 | 9 | 51 | 9 | 9999 | 12 | 43 |
Harassment
Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2017 | Federal regulators | 19 | 81 | 59 |
2017 | Compliance, inspection and enforcement | 21 | 79 | 41 |
2017 | Communications or public affairs | 27 | 73 | 61 |
2017 | Access to information and privacy | 23 | 77 | 26 |
2017 | Legal services | 12 | 88 | 52 |
2017 | Administration and operations | 21 | 79 | 177 |
2017 | Human resources | 14 | 86 | 39 |
2017 | Financial management | 11 | 89 | 61 |
2017 | Information management | 0 | 100 | 21 |
2017 | Policy | 18 | 82 | 56 |
2017 | Project management | 33 | 67 | 41 |
2017 | None of the above | 23 | 77 | 51 |
2014 | Federal regulators | 22 | 78 | 63 |
2014 | Compliance, inspection and enforcement | 16 | 84 | 45 |
2014 | Communications or public affairs | 15 | 85 | 68 |
2014 | Access to information and privacy | 18 | 82 | 44 |
2014 | Administration and operations | 19 | 81 | 288 |
2014 | Human resources | 22 | 78 | 50 |
2014 | Financial management | 10 | 90 | 51 |
2014 | Information management | 21 | 79 | 29 |
2014 | Information technology | 15 | 85 | 68 |
2014 | None of the above | 16 | 84 | 137 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 57 | 11 |
2017 | Communications or public affairs | 68 | 16 |
2017 | Administration and operations | 44 | 38 |
2017 | Policy | 65 | 11 |
2017 | Project management | 58 | 14 |
2017 | None of the above | 44 | 12 |
2014 | Federal regulators | 43 | 14 |
2014 | Communications or public affairs | 50 | 10 |
2014 | Administration and operations | 57 | 54 |
2014 | None of the above | 62 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 62 | 11 |
2017 | Communications or public affairs | 76 | 16 |
2017 | Administration and operations | 66 | 38 |
2017 | Policy | 62 | 11 |
2017 | Project management | 85 | 14 |
2017 | None of the above | 57 | 12 |
2014 | Federal regulators | 86 | 14 |
2014 | Communications or public affairs | 70 | 10 |
2014 | Administration and operations | 61 | 54 |
2014 | Human resources | 64 | 11 |
2014 | Information technology | 60 | 10 |
2014 | None of the above | 52 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Communications or public affairs | 0 | 16 |
2017 | Policy | 0 | 11 |
2014 | Communications or public affairs | 0 | 10 |
2014 | Human resources | 0 | 11 |
2014 | Information technology | 0 | 10 |
2014 | None of the above | 0 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Communications or public affairs | 0 | 16 |
2017 | Policy | 0 | 11 |
2017 | Project management | 0 | 14 |
2014 | Federal regulators | 0 | 14 |
2014 | Communications or public affairs | 0 | 10 |
2014 | Administration and operations | 0 | 54 |
2014 | Human resources | 0 | 11 |
2014 | Information technology | 0 | 10 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 0 | 11 |
2017 | Policy | 0 | 11 |
2014 | Administration and operations | 0 | 54 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 0 | 11 |
2017 | Communications or public affairs | 0 | 16 |
2014 | Communications or public affairs | 0 | 10 |
2014 | Human resources | 0 | 11 |
2014 | Information technology | 0 | 10 |
2014 | None of the above | 0 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 0 | 11 |
2017 | Communications or public affairs | 0 | 16 |
2017 | Policy | 0 | 11 |
2017 | Project management | 0 | 14 |
2017 | None of the above | 0 | 12 |
2014 | Federal regulators | 0 | 14 |
2014 | Communications or public affairs | 0 | 10 |
2014 | Human resources | 0 | 11 |
2014 | Information technology | 0 | 10 |
2014 | None of the above | 0 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Communications or public affairs | 47 | 16 |
2017 | Administration and operations | 61 | 38 |
2017 | Project management | 46 | 14 |
2017 | None of the above | 51 | 12 |
2014 | Communications or public affairs | 50 | 10 |
2014 | Administration and operations | 39 | 54 |
2014 | Information technology | 60 | 10 |
2014 | None of the above | 48 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 55 | 11 |
2017 | Communications or public affairs | 58 | 16 |
2017 | Administration and operations | 51 | 38 |
2017 | Project management | 40 | 14 |
2014 | Federal regulators | 36 | 14 |
2014 | Administration and operations | 39 | 54 |
2014 | None of the above | 38 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 49 | 11 |
2017 | Communications or public affairs | 62 | 16 |
2017 | Administration and operations | 60 | 38 |
2017 | Policy | 44 | 11 |
2017 | Project management | 40 | 14 |
2014 | Federal regulators | 50 | 14 |
2014 | Administration and operations | 50 | 54 |
2014 | None of the above | 29 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 43 | 11 |
2017 | Communications or public affairs | 56 | 16 |
2017 | Administration and operations | 40 | 38 |
2017 | None of the above | 41 | 12 |
2014 | Federal regulators | 36 | 14 |
2014 | Communications or public affairs | 50 | 10 |
2014 | Administration and operations | 43 | 54 |
2014 | Human resources | 55 | 11 |
2014 | Information technology | 50 | 10 |
2014 | None of the above | 29 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 49 | 11 |
2017 | Administration and operations | 26 | 38 |
2017 | Project management | 38 | 14 |
2014 | Federal regulators | 43 | 14 |
2014 | Administration and operations | 30 | 54 |
2014 | None of the above | 24 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 45 | 11 |
2017 | Communications or public affairs | 67 | 16 |
2017 | Administration and operations | 55 | 38 |
2017 | Policy | 80 | 11 |
2017 | Project management | 60 | 14 |
2017 | None of the above | 83 | 12 |
2014 | Federal regulators | 57 | 14 |
2014 | Communications or public affairs | 50 | 10 |
2014 | Administration and operations | 70 | 54 |
2014 | Human resources | 64 | 11 |
2014 | None of the above | 48 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 39 | 38 |
2017 | Policy | 48 | 11 |
2014 | Federal regulators | 36 | 14 |
2014 | Administration and operations | 33 | 54 |
2014 | Human resources | 45 | 11 |
2014 | Information technology | 50 | 10 |
2014 | None of the above | 43 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 0 | 11 |
2017 | Communications or public affairs | 0 | 16 |
2017 | Administration and operations | 0 | 38 |
2017 | Policy | 0 | 11 |
2017 | Project management | 0 | 14 |
2017 | None of the above | 0 | 12 |
2014 | Federal regulators | 0 | 14 |
2014 | Communications or public affairs | 0 | 10 |
2014 | Administration and operations | 0 | 54 |
2014 | Human resources | 0 | 11 |
2014 | Information technology | 0 | 10 |
2014 | None of the above | 0 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 0 | 11 |
2017 | Policy | 0 | 11 |
2017 | Project management | 0 | 14 |
2014 | Communications or public affairs | 0 | 10 |
2014 | Human resources | 0 | 11 |
2014 | Information technology | 0 | 10 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Policy | 0 | 11 |
2017 | None of the above | 0 | 12 |
2014 | Communications or public affairs | 0 | 10 |
2014 | Administration and operations | 17 | 54 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 72 | 11 |
2017 | Communications or public affairs | 37 | 16 |
2017 | Administration and operations | 52 | 38 |
2017 | Policy | 44 | 11 |
2017 | Project management | 56 | 14 |
2017 | None of the above | 52 | 12 |
2014 | Federal regulators | 57 | 14 |
2014 | Administration and operations | 46 | 54 |
2014 | Human resources | 45 | 11 |
2014 | Information technology | 50 | 10 |
2014 | None of the above | 38 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Communications or public affairs | 42 | 16 |
2017 | Administration and operations | 29 | 38 |
2017 | None of the above | 42 | 12 |
2014 | Administration and operations | 19 | 54 |
2014 | None of the above | 33 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Communications or public affairs | 0 | 16 |
2017 | None of the above | 0 | 12 |
2014 | Administration and operations | 11 | 54 |
2014 | Information technology | 0 | 10 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 65 | 11 |
2017 | Communications or public affairs | 25 | 16 |
2017 | Administration and operations | 56 | 38 |
2017 | Policy | 47 | 11 |
2017 | Project management | 75 | 14 |
2017 | None of the above | 47 | 12 |
2014 | Federal regulators | 64 | 14 |
2014 | Communications or public affairs | 60 | 10 |
2014 | Administration and operations | 54 | 54 |
2014 | Human resources | 45 | 11 |
2014 | Information technology | 70 | 10 |
2014 | None of the above | 48 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 20 | 38 |
2017 | Policy | 53 | 11 |
2017 | Project management | 49 | 14 |
2017 | None of the above | 58 | 12 |
2014 | Federal regulators | 36 | 14 |
2014 | Administration and operations | 31 | 54 |
2014 | Human resources | 55 | 11 |
2014 | Information technology | 50 | 10 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 46 | 11 |
2017 | Administration and operations | 19 | 38 |
2017 | None of the above | 40 | 12 |
2014 | Federal regulators | 36 | 14 |
2014 | Administration and operations | 20 | 54 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 0 | 11 |
2014 | Administration and operations | 9 | 54 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 38 |
2017 | Policy | 0 | 11 |
2017 | Project management | 0 | 14 |
2014 | Federal regulators | 0 | 14 |
2014 | Human resources | 0 | 11 |
2014 | None of the above | 0 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Communications or public affairs | 0 | 16 |
2014 | Administration and operations | 11 | 54 |
2014 | None of the above | 24 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | None of the above | 0 | 12 |
2014 | Communications or public affairs | 0 | 10 |
2014 | Administration and operations | 13 | 54 |
2014 | Human resources | 0 | 11 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Communications or public affairs | 61 | 16 |
2017 | Administration and operations | 27 | 38 |
2017 | Project management | 0 | 14 |
2014 | Administration and operations | 24 | 54 |
2014 | Information technology | 0 | 10 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Communications or public affairs | 0 | 15 |
2014 | Federal regulators | 0 | 14 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 16 | 38 |
2014 | Administration and operations | 16 | 51 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 0 | 10 |
2017 | Communications or public affairs | 0 | 15 |
2014 | None of the above | 0 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Communications or public affairs | 0 | 15 |
2017 | Administration and operations | 14 | 38 |
2017 | None of the above | 0 | 11 |
2014 | Federal regulators | 0 | 14 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 0 | 10 |
2017 | Administration and operations | 12 | 38 |
2014 | Human resources | 0 | 11 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 0 | 10 |
2017 | Administration and operations | 16 | 38 |
2017 | None of the above | 0 | 11 |
2014 | Administration and operations | 0 | 51 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 0 | 10 |
2014 | Federal regulators | 0 | 14 |
2014 | Human resources | 0 | 11 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 0 | 10 |
2017 | Administration and operations | 18 | 38 |
2017 | Policy | 0 | 11 |
2014 | Federal regulators | 0 | 14 |
2014 | Administration and operations | 10 | 51 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Communications or public affairs | 49 | 15 |
2017 | Administration and operations | 31 | 38 |
2017 | Project management | 51 | 14 |
2014 | Federal regulators | 36 | 14 |
2014 | Administration and operations | 25 | 51 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 0 | 10 |
2017 | Policy | 0 | 11 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Communications or public affairs | 56 | 15 |
2017 | Administration and operations | 52 | 38 |
2017 | Project management | 35 | 14 |
2017 | None of the above | 48 | 11 |
2014 | Federal regulators | 79 | 14 |
2014 | Administration and operations | 47 | 51 |
2014 | Human resources | 45 | 11 |
2014 | None of the above | 38 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 0 | 10 |
2017 | Communications or public affairs | 0 | 15 |
2017 | Administration and operations | 0 | 38 |
2017 | Policy | 0 | 11 |
2017 | Project management | 0 | 14 |
2017 | None of the above | 0 | 11 |
2014 | Federal regulators | 0 | 14 |
2014 | None of the above | 0 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 71 | 10 |
2017 | Communications or public affairs | 38 | 15 |
2017 | Administration and operations | 50 | 38 |
2017 | Project management | 56 | 14 |
2017 | None of the above | 53 | 11 |
2014 | Federal regulators | 64 | 14 |
2014 | Administration and operations | 53 | 51 |
2014 | None of the above | 62 | 21 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Federal regulators | 0 | 10 |
2017 | Communications or public affairs | 0 | 15 |
2017 | Policy | 0 | 11 |
2017 | Project management | 0 | 14 |
2017 | None of the above | 0 | 11 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2017 | Federal regulators | 100 | 0 | 11 |
2017 | Communications or public affairs | 100 | 0 | 16 |
2017 | Administration and operations | 84 | 16 | 38 |
2017 | Policy | 83 | 17 | 11 |
2017 | Project management | 92 | 8 | 14 |
2017 | None of the above | 100 | 0 | 12 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 12 | 24 | 20 | 9 | 0 | 15 | 19 | 55 | 14 | 21 |
2017 | Federal regulators | 23 | 9 | 20 | 9 | 6 | 27 | 5 | 48 | 22 | 60 |
2017 | Compliance, inspection and enforcement | 32 | 14 | 10 | 9 | 5 | 31 | 0 | 65 | 20 | 41 |
2017 | Communications or public affairs | 6 | 13 | 22 | 14 | 7 | 28 | 10 | 31 | 33 | 61 |
2017 | Access to information and privacy | 14 | 7 | 15 | 11 | 10 | 30 | 13 | 37 | 37 | 26 |
2017 | Science and technology | 17 | 8 | 8 | 0 | 15 | 39 | 14 | 53 | 31 | 27 |
2017 | Legal services | 23 | 9 | 4 | 6 | 10 | 30 | 18 | 62 | 31 | 52 |
2017 | Administration and operations | 22 | 14 | 19 | 8 | 6 | 22 | 10 | 52 | 21 | 177 |
2017 | Human resources | 35 | 24 | 20 | 0 | 3 | 9 | 9 | 72 | 3 | 39 |
2017 | Financial management | 32 | 21 | 8 | 7 | 2 | 24 | 6 | 76 | 12 | 61 |
2017 | Information management | 20 | 14 | 9 | 5 | 0 | 32 | 21 | 71 | 10 | 21 |
2017 | Information technology | 18 | 14 | 13 | 2 | 2 | 26 | 25 | 65 | 8 | 51 |
2017 | Policy | 12 | 13 | 15 | 7 | 2 | 38 | 13 | 51 | 19 | 57 |
2017 | Project management | 7 | 15 | 26 | 11 | 17 | 15 | 9 | 29 | 36 | 41 |
2017 | Other services to the public | 31 | 0 | 9 | 11 | 4 | 35 | 9 | 56 | 28 | 25 |
2017 | None of the above | 16 | 15 | 20 | 6 | 9 | 19 | 16 | 47 | 22 | 51 |
2014 | Client contact centre | 10 | 17 | 33 | 0 | 3 | 17 | 20 | 42 | 5 | 30 |
2014 | Federal regulators | 19 | 8 | 16 | 13 | 5 | 27 | 13 | 45 | 29 | 63 |
2014 | Compliance, inspection and enforcement | 24 | 13 | 4 | 9 | 7 | 27 | 16 | 65 | 27 | 45 |
2014 | Communications or public affairs | 15 | 21 | 4 | 13 | 3 | 38 | 6 | 63 | 29 | 68 |
2014 | Access to information and privacy | 14 | 11 | 23 | 9 | 9 | 27 | 7 | 38 | 28 | 44 |
2014 | Science and technology | 19 | 6 | 6 | 6 | 13 | 25 | 25 | 50 | 38 | 16 |
2014 | Legal services | 23 | 19 | 7 | 3 | 1 | 35 | 12 | 78 | 9 | 86 |
2014 | Administration and operations | 21 | 11 | 19 | 9 | 7 | 25 | 8 | 47 | 24 | 288 |
2014 | Human resources | 22 | 20 | 16 | 8 | 6 | 20 | 8 | 58 | 19 | 50 |
2014 | Financial management | 33 | 10 | 22 | 6 | 0 | 22 | 8 | 61 | 8 | 51 |
2014 | Information management | 10 | 10 | 14 | 7 | 7 | 34 | 17 | 43 | 29 | 29 |
2014 | Information technology | 19 | 16 | 15 | 4 | 6 | 31 | 9 | 59 | 17 | 68 |
2014 | Other services to the public | 23 | 10 | 13 | 5 | 13 | 26 | 10 | 52 | 28 | 39 |
2014 | None of the above | 18 | 14 | 15 | 10 | 5 | 26 | 12 | 51 | 25 | 137 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 35 | 28 | 13 | 9 | 0 | 9 | 5 | 74 | 10 | 22 |
2017 | Federal regulators | 34 | 24 | 22 | 5 | 3 | 12 | 0 | 66 | 10 | 60 |
2017 | Compliance, inspection and enforcement | 39 | 16 | 22 | 6 | 8 | 9 | 0 | 60 | 16 | 41 |
2017 | Communications or public affairs | 26 | 16 | 24 | 12 | 9 | 12 | 0 | 48 | 24 | 61 |
2017 | Access to information and privacy | 18 | 4 | 39 | 13 | 5 | 15 | 6 | 28 | 23 | 25 |
2017 | Science and technology | 40 | 13 | 17 | 0 | 15 | 15 | 0 | 63 | 17 | 27 |
2017 | Legal services | 45 | 16 | 12 | 10 | 8 | 8 | 0 | 67 | 20 | 52 |
2017 | Administration and operations | 37 | 24 | 17 | 4 | 7 | 10 | 0 | 69 | 12 | 177 |
2017 | Human resources | 47 | 31 | 12 | 5 | 3 | 2 | 0 | 79 | 8 | 39 |
2017 | Financial management | 46 | 29 | 6 | 5 | 1 | 11 | 2 | 86 | 7 | 61 |
2017 | Information management | 28 | 47 | 4 | 5 | 0 | 15 | 0 | 89 | 5 | 21 |
2017 | Information technology | 41 | 26 | 11 | 3 | 2 | 12 | 4 | 80 | 7 | 51 |
2017 | Policy | 28 | 19 | 20 | 9 | 0 | 21 | 2 | 62 | 12 | 57 |
2017 | Project management | 21 | 36 | 17 | 15 | 8 | 2 | 0 | 58 | 24 | 41 |
2017 | Other services to the public | 39 | 12 | 17 | 5 | 8 | 20 | 0 | 63 | 16 | 25 |
2017 | None of the above | 36 | 24 | 21 | 4 | 9 | 6 | 0 | 64 | 13 | 51 |
2014 | Client contact centre | 23 | 33 | 20 | 3 | 3 | 7 | 10 | 68 | 8 | 30 |
2014 | Federal regulators | 29 | 29 | 17 | 8 | 3 | 14 | 0 | 67 | 13 | 63 |
2014 | Compliance, inspection and enforcement | 38 | 24 | 9 | 9 | 7 | 11 | 2 | 72 | 18 | 45 |
2014 | Communications or public affairs | 25 | 25 | 9 | 16 | 3 | 22 | 0 | 64 | 25 | 68 |
2014 | Access to information and privacy | 18 | 27 | 23 | 7 | 9 | 11 | 5 | 54 | 19 | 44 |
2014 | Science and technology | 38 | 13 | 19 | 13 | 13 | 6 | 0 | 53 | 27 | 16 |
2014 | Legal services | 50 | 24 | 12 | 2 | 2 | 9 | 0 | 82 | 5 | 86 |
2014 | Administration and operations | 33 | 25 | 17 | 8 | 6 | 11 | 1 | 65 | 15 | 288 |
2014 | Human resources | 34 | 36 | 14 | 6 | 2 | 6 | 2 | 76 | 9 | 50 |
2014 | Financial management | 43 | 24 | 22 | 4 | 0 | 8 | 0 | 72 | 4 | 51 |
2014 | Information management | 21 | 28 | 31 | 3 | 7 | 10 | 0 | 54 | 12 | 29 |
2014 | Information technology | 35 | 29 | 22 | 3 | 1 | 6 | 3 | 71 | 5 | 68 |
2014 | Other services to the public | 40 | 23 | 13 | 5 | 5 | 13 | 3 | 74 | 12 | 40 |
2014 | None of the above | 31 | 20 | 20 | 7 | 5 | 15 | 2 | 62 | 14 | 137 |
Labour Management Relations and Collective Agreements
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 38 | 50 | 0 | 5 | 0 | 0 | 7 | 94 | 6 | 22 |
2017 | Federal regulators | 8 | 19 | 12 | 2 | 4 | 0 | 55 | 62 | 12 | 60 |
2017 | Compliance, inspection and enforcement | 19 | 36 | 5 | 5 | 0 | 2 | 33 | 85 | 8 | 41 |
2017 | Communications or public affairs | 19 | 30 | 10 | 12 | 10 | 1 | 19 | 60 | 27 | 61 |
2017 | Access to information and privacy | 27 | 33 | 4 | 3 | 9 | 11 | 14 | 80 | 16 | 26 |
2017 | Science and technology | 23 | 34 | 5 | 15 | 0 | 4 | 20 | 74 | 20 | 27 |
2017 | Legal services | 35 | 38 | 2 | 5 | 2 | 0 | 18 | 89 | 8 | 52 |
2017 | Administration and operations | 29 | 42 | 7 | 7 | 3 | 2 | 10 | 81 | 11 | 177 |
2017 | Human resources | 48 | 18 | 3 | 0 | 0 | 0 | 31 | 96 | 0 | 39 |
2017 | Financial management | 40 | 24 | 1 | 5 | 2 | 2 | 27 | 89 | 9 | 61 |
2017 | Information management | 25 | 45 | 0 | 4 | 0 | 8 | 18 | 94 | 6 | 21 |
2017 | Information technology | 23 | 47 | 16 | 5 | 4 | 0 | 5 | 74 | 9 | 51 |
2017 | Policy | 27 | 29 | 10 | 9 | 3 | 0 | 21 | 72 | 15 | 57 |
2017 | Project management | 13 | 47 | 8 | 3 | 8 | 0 | 22 | 76 | 13 | 41 |
2017 | Other services to the public | 8 | 35 | 12 | 3 | 7 | 10 | 25 | 66 | 16 | 25 |
2017 | None of the above | 23 | 42 | 6 | 4 | 2 | 2 | 22 | 85 | 7 | 51 |
2014 | Client contact centre | 10 | 30 | 17 | 7 | 3 | 3 | 30 | 60 | 15 | 30 |
2014 | Federal regulators | 13 | 29 | 3 | 6 | 2 | 0 | 48 | 79 | 15 | 63 |
2014 | Compliance, inspection and enforcement | 18 | 29 | 4 | 9 | 4 | 2 | 33 | 72 | 21 | 45 |
2014 | Communications or public affairs | 24 | 37 | 7 | 10 | 1 | 3 | 18 | 76 | 15 | 68 |
2014 | Access to information and privacy | 25 | 57 | 9 | 2 | 0 | 0 | 7 | 88 | 2 | 44 |
2014 | Science and technology | 13 | 44 | 0 | 6 | 13 | 6 | 19 | 75 | 25 | 16 |
2014 | Legal services | 30 | 27 | 6 | 3 | 2 | 1 | 30 | 83 | 8 | 86 |
2014 | Administration and operations | 27 | 42 | 8 | 3 | 0 | 1 | 18 | 86 | 5 | 287 |
2014 | Human resources | 52 | 12 | 6 | 2 | 0 | 2 | 26 | 89 | 3 | 50 |
2014 | Financial management | 27 | 37 | 14 | 0 | 0 | 0 | 22 | 83 | 0 | 51 |
2014 | Information management | 14 | 45 | 7 | 0 | 3 | 7 | 24 | 85 | 5 | 29 |
2014 | Information technology | 26 | 47 | 10 | 3 | 1 | 3 | 9 | 83 | 5 | 68 |
2014 | Other services to the public | 33 | 35 | 5 | 0 | 3 | 3 | 23 | 90 | 3 | 40 |
2014 | None of the above | 19 | 36 | 5 | 7 | 2 | 1 | 30 | 80 | 13 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 4 | 22 | 30 | 0 | 0 | 8 | 36 | 46 | 0 | 22 |
2017 | Federal regulators | 5 | 7 | 11 | 1 | 3 | 2 | 70 | 43 | 18 | 60 |
2017 | Compliance, inspection and enforcement | 9 | 16 | 5 | 0 | 3 | 31 | 36 | 77 | 9 | 41 |
2017 | Communications or public affairs | 4 | 13 | 19 | 7 | 2 | 34 | 21 | 37 | 21 | 61 |
2017 | Access to information and privacy | 19 | 4 | 7 | 4 | 10 | 36 | 20 | 52 | 31 | 26 |
2017 | Science and technology | 3 | 10 | 20 | 3 | 0 | 22 | 42 | 36 | 9 | 27 |
2017 | Legal services | 14 | 12 | 11 | 13 | 2 | 24 | 25 | 50 | 29 | 52 |
2017 | Administration and operations | 12 | 21 | 17 | 5 | 2 | 24 | 18 | 58 | 12 | 177 |
2017 | Human resources | 32 | 18 | 15 | 0 | 3 | 4 | 27 | 73 | 4 | 39 |
2017 | Financial management | 19 | 5 | 16 | 3 | 0 | 19 | 39 | 56 | 6 | 61 |
2017 | Information management | 14 | 14 | 10 | 0 | 0 | 40 | 22 | 73 | 0 | 21 |
2017 | Information technology | 9 | 20 | 19 | 0 | 2 | 24 | 26 | 58 | 4 | 51 |
2017 | Policy | 4 | 3 | 13 | 2 | 4 | 47 | 27 | 28 | 22 | 57 |
2017 | Project management | 0 | 14 | 28 | 7 | 13 | 18 | 19 | 23 | 32 | 41 |
2017 | Other services to the public | 4 | 19 | 12 | 0 | 4 | 30 | 31 | 59 | 9 | 25 |
2017 | None of the above | 11 | 8 | 17 | 6 | 0 | 24 | 33 | 46 | 15 | 50 |
2014 | Client contact centre | 3 | 10 | 17 | 3 | 0 | 30 | 37 | 40 | 10 | 30 |
2014 | Federal regulators | 10 | 5 | 8 | 5 | 2 | 10 | 62 | 50 | 22 | 63 |
2014 | Compliance, inspection and enforcement | 14 | 9 | 14 | 5 | 5 | 11 | 43 | 50 | 20 | 44 |
2014 | Communications or public affairs | 6 | 10 | 13 | 4 | 4 | 34 | 28 | 42 | 23 | 68 |
2014 | Access to information and privacy | 9 | 14 | 32 | 5 | 7 | 32 | 2 | 34 | 17 | 44 |
2014 | Science and technology | 13 | 0 | 19 | 6 | 6 | 19 | 38 | 29 | 29 | 16 |
2014 | Legal services | 3 | 16 | 12 | 2 | 2 | 29 | 35 | 55 | 13 | 86 |
2014 | Administration and operations | 11 | 18 | 20 | 3 | 3 | 17 | 27 | 53 | 11 | 287 |
2014 | Human resources | 14 | 22 | 12 | 0 | 2 | 10 | 40 | 72 | 4 | 50 |
2014 | Financial management | 16 | 10 | 20 | 0 | 0 | 20 | 35 | 57 | 0 | 51 |
2014 | Information management | 14 | 14 | 21 | 0 | 0 | 14 | 38 | 57 | 0 | 29 |
2014 | Information technology | 13 | 16 | 13 | 1 | 4 | 24 | 28 | 61 | 12 | 68 |
2014 | Other services to the public | 23 | 8 | 8 | 0 | 13 | 23 | 28 | 60 | 25 | 40 |
2014 | None of the above | 8 | 12 | 12 | 6 | 4 | 25 | 33 | 49 | 23 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 39 | 48 | 5 | 0 | 0 | 0 | 7 | 94 | 0 | 22 |
2017 | Federal regulators | 13 | 8 | 13 | 2 | 5 | 6 | 53 | 52 | 16 | 60 |
2017 | Compliance, inspection and enforcement | 30 | 27 | 2 | 0 | 0 | 5 | 36 | 96 | 0 | 41 |
2017 | Communications or public affairs | 25 | 14 | 19 | 4 | 1 | 18 | 19 | 62 | 8 | 61 |
2017 | Access to information and privacy | 34 | 20 | 13 | 0 | 5 | 14 | 14 | 75 | 7 | 26 |
2017 | Science and technology | 22 | 19 | 9 | 3 | 5 | 22 | 20 | 71 | 14 | 27 |
2017 | Legal services | 45 | 23 | 7 | 3 | 0 | 4 | 18 | 87 | 4 | 52 |
2017 | Administration and operations | 40 | 23 | 13 | 0 | 2 | 11 | 11 | 80 | 3 | 177 |
2017 | Human resources | 39 | 18 | 2 | 3 | 3 | 0 | 35 | 88 | 9 | 39 |
2017 | Financial management | 49 | 18 | 2 | 1 | 2 | 6 | 23 | 94 | 4 | 61 |
2017 | Information management | 51 | 23 | 0 | 0 | 0 | 14 | 13 | 100 | 0 | 21 |
2017 | Information technology | 53 | 24 | 6 | 2 | 0 | 11 | 5 | 91 | 2 | 51 |
2017 | Policy | 37 | 19 | 7 | 4 | 0 | 12 | 21 | 84 | 5 | 57 |
2017 | Project management | 17 | 28 | 18 | 5 | 6 | 2 | 24 | 61 | 14 | 41 |
2017 | Other services to the public | 22 | 25 | 5 | 0 | 4 | 19 | 25 | 85 | 6 | 25 |
2017 | None of the above | 30 | 16 | 16 | 0 | 0 | 11 | 26 | 74 | 0 | 51 |
2014 | Client contact centre | 20 | 30 | 10 | 0 | 0 | 10 | 30 | 83 | 0 | 30 |
2014 | Federal regulators | 22 | 8 | 6 | 3 | 0 | 8 | 52 | 76 | 8 | 63 |
2014 | Compliance, inspection and enforcement | 24 | 20 | 11 | 0 | 2 | 9 | 33 | 77 | 4 | 45 |
2014 | Communications or public affairs | 31 | 25 | 10 | 3 | 0 | 15 | 16 | 81 | 4 | 68 |
2014 | Access to information and privacy | 39 | 32 | 9 | 5 | 0 | 9 | 7 | 84 | 5 | 44 |
2014 | Science and technology | 19 | 25 | 13 | 0 | 6 | 13 | 25 | 70 | 10 | 16 |
2014 | Legal services | 38 | 17 | 7 | 1 | 1 | 5 | 30 | 86 | 4 | 86 |
2014 | Administration and operations | 37 | 27 | 9 | 2 | 2 | 6 | 17 | 83 | 5 | 287 |
2014 | Human resources | 50 | 22 | 2 | 0 | 0 | 4 | 22 | 97 | 0 | 50 |
2014 | Financial management | 43 | 25 | 8 | 0 | 0 | 2 | 22 | 90 | 0 | 51 |
2014 | Information management | 24 | 34 | 10 | 3 | 0 | 3 | 24 | 81 | 5 | 29 |
2014 | Information technology | 44 | 26 | 10 | 0 | 0 | 9 | 10 | 87 | 0 | 68 |
2014 | Other services to the public | 33 | 25 | 10 | 0 | 0 | 10 | 23 | 85 | 0 | 40 |
2014 | None of the above | 27 | 22 | 9 | 4 | 1 | 7 | 29 | 77 | 9 | 138 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 39 | 38 | 5 | 10 | 0 | 0 | 7 | 83 | 11 | 22 |
2017 | Federal regulators | 13 | 13 | 10 | 2 | 2 | 10 | 51 | 66 | 8 | 60 |
2017 | Compliance, inspection and enforcement | 21 | 27 | 7 | 0 | 0 | 15 | 31 | 87 | 0 | 41 |
2017 | Communications or public affairs | 19 | 20 | 17 | 4 | 1 | 21 | 17 | 64 | 8 | 61 |
2017 | Access to information and privacy | 23 | 16 | 17 | 0 | 5 | 25 | 14 | 64 | 8 | 26 |
2017 | Science and technology | 26 | 26 | 9 | 3 | 5 | 11 | 20 | 76 | 11 | 27 |
2017 | Legal services | 30 | 26 | 7 | 6 | 2 | 11 | 18 | 79 | 11 | 52 |
2017 | Administration and operations | 35 | 28 | 14 | 1 | 2 | 10 | 9 | 79 | 3 | 177 |
2017 | Human resources | 39 | 18 | 2 | 3 | 3 | 0 | 35 | 88 | 9 | 39 |
2017 | Financial management | 45 | 17 | 7 | 1 | 0 | 7 | 23 | 89 | 2 | 61 |
2017 | Information management | 51 | 28 | 0 | 0 | 0 | 8 | 13 | 100 | 0 | 21 |
2017 | Information technology | 42 | 24 | 14 | 2 | 0 | 13 | 5 | 80 | 2 | 51 |
2017 | Policy | 23 | 25 | 8 | 4 | 2 | 17 | 21 | 78 | 9 | 57 |
2017 | Project management | 5 | 31 | 21 | 9 | 7 | 2 | 24 | 49 | 22 | 41 |
2017 | Other services to the public | 18 | 11 | 5 | 4 | 4 | 34 | 25 | 70 | 18 | 25 |
2017 | None of the above | 27 | 14 | 17 | 2 | 0 | 14 | 26 | 69 | 3 | 51 |
2014 | Client contact centre | 23 | 27 | 10 | 0 | 0 | 10 | 30 | 83 | 0 | 30 |
2014 | Federal regulators | 22 | 8 | 11 | 5 | 0 | 3 | 51 | 66 | 10 | 63 |
2014 | Compliance, inspection and enforcement | 18 | 18 | 16 | 0 | 4 | 11 | 33 | 64 | 8 | 45 |
2014 | Communications or public affairs | 28 | 26 | 13 | 3 | 0 | 16 | 13 | 77 | 4 | 68 |
2014 | Access to information and privacy | 30 | 28 | 23 | 5 | 2 | 9 | 2 | 66 | 8 | 43 |
2014 | Science and technology | 13 | 25 | 13 | 0 | 13 | 13 | 25 | 60 | 20 | 16 |
2014 | Legal services | 33 | 21 | 10 | 2 | 0 | 5 | 29 | 81 | 4 | 86 |
2014 | Administration and operations | 33 | 26 | 11 | 3 | 2 | 8 | 17 | 79 | 7 | 287 |
2014 | Human resources | 40 | 28 | 4 | 0 | 0 | 6 | 22 | 94 | 0 | 50 |
2014 | Financial management | 45 | 24 | 8 | 0 | 0 | 2 | 22 | 90 | 0 | 51 |
2014 | Information management | 31 | 31 | 3 | 7 | 0 | 3 | 24 | 86 | 10 | 29 |
2014 | Information technology | 38 | 31 | 10 | 0 | 0 | 10 | 10 | 87 | 0 | 68 |
2014 | Other services to the public | 36 | 13 | 8 | 8 | 0 | 13 | 23 | 76 | 12 | 39 |
2014 | None of the above | 25 | 18 | 9 | 6 | 2 | 12 | 28 | 71 | 13 | 138 |
Discrimination
Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2017 | Client contact centre | 0 | 100 | 22 |
2017 | Federal regulators | 11 | 89 | 58 |
2017 | Communications or public affairs | 9 | 91 | 61 |
2017 | Administration and operations | 6 | 94 | 177 |
2017 | Information management | 0 | 100 | 21 |
2017 | Policy | 12 | 88 | 57 |
2017 | Project management | 19 | 81 | 40 |
2017 | None of the above | 10 | 90 | 50 |
2014 | Federal regulators | 11 | 89 | 63 |
2014 | Administration and operations | 7 | 93 | 288 |
2014 | None of the above | 6 | 94 | 136 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 100 | 10 |
2014 | Administration and operations | 94 | 18 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
2014 | Administration and operations | 0 | 18 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
2014 | Administration and operations | 0 | 18 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
2014 | Administration and operations | 0 | 18 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 53 | 10 |
2014 | Administration and operations | 39 | 18 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
2014 | Administration and operations | 0 | 18 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
2014 | Administration and operations | 0 | 15 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
2014 | Administration and operations | 33 | 15 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 59 | 10 |
2014 | Administration and operations | 60 | 15 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Administration and operations | 0 | 10 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2017 | Administration and operations | 100 | 0 | 10 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 17 | 5 | 33 | 0 | 0 | 22 | 23 | 40 | 0 | 22 |
2017 | Federal regulators | 23 | 14 | 13 | 5 | 5 | 34 | 5 | 61 | 17 | 60 |
2017 | Compliance, inspection and enforcement | 26 | 7 | 15 | 0 | 2 | 44 | 5 | 65 | 5 | 41 |
2017 | Communications or public affairs | 5 | 14 | 21 | 3 | 0 | 45 | 12 | 44 | 8 | 61 |
2017 | Access to information and privacy | 18 | 10 | 7 | 10 | 0 | 48 | 7 | 62 | 22 | 26 |
2017 | Science and technology | 13 | 14 | 5 | 0 | 12 | 41 | 15 | 62 | 27 | 27 |
2017 | Legal services | 20 | 6 | 9 | 4 | 4 | 37 | 19 | 60 | 19 | 52 |
2017 | Administration and operations | 20 | 14 | 17 | 4 | 3 | 30 | 12 | 58 | 12 | 177 |
2017 | Human resources | 36 | 20 | 15 | 0 | 3 | 12 | 13 | 76 | 4 | 39 |
2017 | Financial management | 37 | 13 | 13 | 2 | 0 | 23 | 12 | 77 | 2 | 61 |
2017 | Information management | 19 | 18 | 5 | 5 | 0 | 40 | 13 | 81 | 10 | 21 |
2017 | Information technology | 24 | 11 | 8 | 0 | 0 | 37 | 19 | 82 | 0 | 51 |
2017 | Policy | 8 | 12 | 13 | 2 | 0 | 47 | 18 | 59 | 5 | 57 |
2017 | Project management | 9 | 15 | 30 | 5 | 6 | 29 | 5 | 37 | 17 | 41 |
2017 | Other services to the public | 31 | 4 | 9 | 0 | 4 | 42 | 9 | 73 | 9 | 25 |
2017 | None of the above | 14 | 13 | 24 | 0 | 2 | 35 | 12 | 51 | 4 | 51 |
2014 | Client contact centre | 17 | 10 | 23 | 0 | 3 | 27 | 20 | 50 | 6 | 30 |
2014 | Federal regulators | 19 | 6 | 19 | 6 | 5 | 32 | 13 | 46 | 20 | 63 |
2014 | Compliance, inspection and enforcement | 27 | 9 | 13 | 2 | 4 | 29 | 16 | 64 | 12 | 45 |
2014 | Communications or public affairs | 15 | 24 | 10 | 1 | 0 | 35 | 15 | 76 | 3 | 68 |
2014 | Access to information and privacy | 11 | 7 | 27 | 2 | 5 | 43 | 5 | 35 | 13 | 44 |
2014 | Science and technology | 19 | 13 | 13 | 0 | 6 | 25 | 25 | 63 | 13 | 16 |
2014 | Legal services | 22 | 12 | 6 | 1 | 0 | 42 | 17 | 83 | 3 | 86 |
2014 | Administration and operations | 20 | 13 | 20 | 2 | 3 | 30 | 11 | 56 | 9 | 288 |
2014 | Human resources | 26 | 20 | 20 | 0 | 0 | 20 | 14 | 70 | 0 | 50 |
2014 | Financial management | 35 | 14 | 10 | 4 | 2 | 27 | 8 | 76 | 9 | 51 |
2014 | Information management | 14 | 14 | 14 | 3 | 3 | 38 | 14 | 57 | 14 | 29 |
2014 | Information technology | 24 | 12 | 12 | 0 | 1 | 41 | 10 | 73 | 3 | 68 |
2014 | Other services to the public | 18 | 10 | 10 | 0 | 8 | 44 | 10 | 61 | 17 | 39 |
2014 | None of the above | 15 | 13 | 17 | 4 | 1 | 34 | 16 | 57 | 10 | 137 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 28 | 29 | 23 | 0 | 0 | 9 | 10 | 72 | 0 | 22 |
2017 | Federal regulators | 30 | 33 | 9 | 6 | 2 | 19 | 2 | 79 | 9 | 60 |
2017 | Compliance, inspection and enforcement | 36 | 22 | 15 | 0 | 5 | 19 | 2 | 74 | 7 | 41 |
2017 | Communications or public affairs | 31 | 22 | 20 | 5 | 0 | 20 | 2 | 68 | 6 | 61 |
2017 | Access to information and privacy | 35 | 10 | 15 | 9 | 0 | 29 | 4 | 66 | 13 | 26 |
2017 | Science and technology | 32 | 25 | 5 | 0 | 12 | 27 | 0 | 78 | 16 | 27 |
2017 | Legal services | 44 | 18 | 11 | 8 | 4 | 15 | 0 | 73 | 14 | 52 |
2017 | Administration and operations | 40 | 19 | 16 | 3 | 4 | 15 | 3 | 72 | 8 | 175 |
2017 | Human resources | 55 | 19 | 14 | 5 | 3 | 2 | 3 | 77 | 8 | 39 |
2017 | Financial management | 49 | 23 | 11 | 3 | 0 | 13 | 2 | 84 | 4 | 61 |
2017 | Information management | 39 | 39 | 0 | 5 | 0 | 14 | 4 | 95 | 5 | 21 |
2017 | Information technology | 43 | 33 | 12 | 0 | 0 | 10 | 2 | 86 | 0 | 51 |
2017 | Policy | 25 | 37 | 13 | 2 | 0 | 20 | 5 | 81 | 2 | 57 |
2017 | Project management | 32 | 26 | 23 | 3 | 6 | 6 | 3 | 64 | 10 | 41 |
2017 | Other services to the public | 39 | 23 | 9 | 0 | 4 | 25 | 0 | 82 | 6 | 25 |
2017 | None of the above | 30 | 30 | 21 | 6 | 0 | 10 | 3 | 69 | 7 | 50 |
2014 | Client contact centre | 30 | 17 | 30 | 0 | 3 | 13 | 7 | 58 | 4 | 30 |
2014 | Federal regulators | 37 | 22 | 16 | 8 | 3 | 13 | 2 | 69 | 13 | 63 |
2014 | Compliance, inspection and enforcement | 42 | 18 | 11 | 4 | 7 | 16 | 2 | 73 | 14 | 45 |
2014 | Communications or public affairs | 29 | 29 | 15 | 3 | 0 | 22 | 1 | 77 | 4 | 68 |
2014 | Access to information and privacy | 23 | 14 | 32 | 2 | 5 | 23 | 2 | 48 | 9 | 44 |
2014 | Science and technology | 31 | 31 | 13 | 6 | 6 | 13 | 0 | 71 | 14 | 16 |
2014 | Legal services | 47 | 23 | 10 | 1 | 0 | 17 | 1 | 86 | 1 | 86 |
2014 | Administration and operations | 34 | 27 | 19 | 1 | 3 | 13 | 2 | 72 | 6 | 287 |
2014 | Human resources | 40 | 34 | 14 | 4 | 0 | 6 | 2 | 80 | 4 | 50 |
2014 | Financial management | 47 | 25 | 8 | 4 | 2 | 12 | 2 | 84 | 7 | 51 |
2014 | Information management | 28 | 28 | 14 | 7 | 3 | 21 | 0 | 70 | 13 | 29 |
2014 | Information technology | 40 | 26 | 13 | 1 | 0 | 18 | 1 | 82 | 2 | 68 |
2014 | Other services to the public | 36 | 26 | 13 | 3 | 5 | 18 | 0 | 75 | 9 | 39 |
2014 | None of the above | 36 | 24 | 13 | 4 | 2 | 16 | 4 | 75 | 8 | 137 |
Stress and Well-Being
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 50 | 21 | 11 | 4 | 14 | 0 | 0 | 71 | 17 | 22 |
2017 | Federal regulators | 38 | 22 | 16 | 11 | 12 | 0 | 2 | 61 | 23 | 60 |
2017 | Compliance, inspection and enforcement | 33 | 26 | 10 | 11 | 12 | 5 | 2 | 65 | 25 | 41 |
2017 | Communications or public affairs | 27 | 28 | 22 | 11 | 7 | 0 | 5 | 58 | 19 | 61 |
2017 | Access to information and privacy | 41 | 31 | 12 | 8 | 4 | 0 | 4 | 75 | 13 | 26 |
2017 | Science and technology | 34 | 34 | 18 | 10 | 4 | 0 | 0 | 68 | 14 | 27 |
2017 | Legal services | 31 | 44 | 7 | 8 | 6 | 0 | 4 | 78 | 15 | 52 |
2017 | Administration and operations | 26 | 28 | 19 | 10 | 14 | 1 | 3 | 55 | 25 | 175 |
2017 | Human resources | 25 | 16 | 14 | 25 | 15 | 0 | 5 | 43 | 42 | 38 |
2017 | Financial management | 39 | 27 | 15 | 8 | 8 | 1 | 1 | 68 | 17 | 61 |
2017 | Information management | 27 | 37 | 15 | 11 | 10 | 0 | 0 | 64 | 21 | 21 |
2017 | Information technology | 34 | 29 | 13 | 15 | 3 | 2 | 4 | 67 | 19 | 51 |
2017 | Policy | 23 | 22 | 15 | 23 | 17 | 0 | 0 | 45 | 40 | 57 |
2017 | Project management | 16 | 22 | 15 | 26 | 16 | 0 | 5 | 41 | 44 | 41 |
2017 | Other services to the public | 34 | 8 | 34 | 3 | 18 | 0 | 4 | 43 | 22 | 25 |
2017 | None of the above | 37 | 21 | 16 | 5 | 16 | 2 | 4 | 61 | 22 | 51 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 24 | 40 | 18 | 0 | 18 | 0 | 0 | 63 | 18 | 22 |
2017 | Federal regulators | 19 | 32 | 21 | 18 | 8 | 0 | 2 | 52 | 26 | 60 |
2017 | Compliance, inspection and enforcement | 19 | 31 | 28 | 9 | 8 | 3 | 2 | 52 | 18 | 41 |
2017 | Communications or public affairs | 26 | 23 | 28 | 6 | 15 | 0 | 1 | 50 | 21 | 61 |
2017 | Access to information and privacy | 12 | 35 | 28 | 22 | 3 | 0 | 0 | 47 | 25 | 26 |
2017 | Science and technology | 20 | 23 | 38 | 16 | 3 | 0 | 0 | 43 | 19 | 27 |
2017 | Legal services | 15 | 37 | 32 | 5 | 11 | 0 | 0 | 52 | 16 | 52 |
2017 | Administration and operations | 22 | 32 | 28 | 10 | 7 | 0 | 1 | 54 | 18 | 175 |
2017 | Human resources | 27 | 16 | 27 | 11 | 20 | 0 | 0 | 43 | 30 | 39 |
2017 | Financial management | 20 | 41 | 20 | 10 | 9 | 0 | 0 | 61 | 19 | 61 |
2017 | Information management | 23 | 31 | 31 | 11 | 5 | 0 | 0 | 54 | 16 | 21 |
2017 | Information technology | 14 | 28 | 32 | 19 | 7 | 0 | 0 | 42 | 26 | 51 |
2017 | Policy | 17 | 25 | 30 | 13 | 13 | 2 | 0 | 43 | 27 | 57 |
2017 | Project management | 0 | 40 | 29 | 20 | 9 | 0 | 2 | 41 | 30 | 41 |
2017 | Other services to the public | 16 | 19 | 23 | 24 | 15 | 3 | 0 | 37 | 40 | 25 |
2017 | None of the above | 18 | 25 | 23 | 24 | 5 | 0 | 5 | 45 | 30 | 51 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 49 | 24 | 18 | 0 | 4 | 0 | 5 | 76 | 5 | 22 |
2017 | Federal regulators | 34 | 26 | 26 | 11 | 3 | 0 | 0 | 60 | 14 | 60 |
2017 | Compliance, inspection and enforcement | 29 | 47 | 7 | 5 | 10 | 0 | 2 | 78 | 15 | 41 |
2017 | Communications or public affairs | 28 | 24 | 29 | 6 | 11 | 0 | 1 | 53 | 18 | 61 |
2017 | Access to information and privacy | 26 | 33 | 30 | 8 | 3 | 0 | 0 | 59 | 11 | 26 |
2017 | Science and technology | 27 | 48 | 14 | 7 | 3 | 0 | 0 | 75 | 10 | 27 |
2017 | Legal services | 40 | 30 | 16 | 2 | 11 | 0 | 2 | 71 | 13 | 52 |
2017 | Administration and operations | 33 | 34 | 17 | 11 | 2 | 1 | 3 | 70 | 13 | 175 |
2017 | Human resources | 35 | 25 | 29 | 5 | 6 | 0 | 0 | 60 | 11 | 39 |
2017 | Financial management | 39 | 32 | 17 | 8 | 1 | 2 | 0 | 73 | 10 | 61 |
2017 | Information management | 55 | 19 | 11 | 5 | 0 | 0 | 10 | 82 | 5 | 21 |
2017 | Information technology | 21 | 36 | 19 | 18 | 0 | 0 | 6 | 61 | 19 | 51 |
2017 | Policy | 20 | 34 | 22 | 9 | 13 | 2 | 0 | 56 | 22 | 57 |
2017 | Project management | 9 | 34 | 36 | 10 | 11 | 0 | 0 | 43 | 21 | 41 |
2017 | Other services to the public | 36 | 27 | 23 | 4 | 7 | 3 | 0 | 65 | 11 | 25 |
2017 | None of the above | 24 | 29 | 29 | 9 | 6 | 0 | 3 | 54 | 16 | 51 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 46 | 24 | 11 | 0 | 15 | 4 | 0 | 73 | 16 | 20 |
2017 | Federal regulators | 18 | 20 | 26 | 26 | 9 | 0 | 2 | 38 | 36 | 60 |
2017 | Compliance, inspection and enforcement | 27 | 31 | 17 | 14 | 8 | 0 | 2 | 60 | 23 | 41 |
2017 | Communications or public affairs | 33 | 8 | 31 | 12 | 15 | 0 | 1 | 41 | 27 | 61 |
2017 | Access to information and privacy | 30 | 15 | 28 | 12 | 11 | 4 | 0 | 47 | 23 | 25 |
2017 | Science and technology | 21 | 25 | 34 | 13 | 3 | 0 | 3 | 48 | 16 | 27 |
2017 | Legal services | 20 | 26 | 20 | 15 | 15 | 2 | 2 | 49 | 30 | 52 |
2017 | Administration and operations | 27 | 24 | 16 | 18 | 10 | 2 | 3 | 53 | 30 | 176 |
2017 | Human resources | 27 | 22 | 13 | 20 | 17 | 0 | 0 | 49 | 37 | 39 |
2017 | Financial management | 36 | 25 | 22 | 10 | 6 | 0 | 0 | 61 | 16 | 60 |
2017 | Information management | 26 | 33 | 20 | 5 | 11 | 0 | 5 | 62 | 16 | 21 |
2017 | Information technology | 11 | 33 | 33 | 11 | 6 | 0 | 4 | 47 | 18 | 51 |
2017 | Policy | 13 | 23 | 27 | 18 | 17 | 2 | 0 | 37 | 36 | 57 |
2017 | Project management | 9 | 23 | 25 | 17 | 23 | 0 | 2 | 33 | 41 | 41 |
2017 | Other services to the public | 32 | 12 | 23 | 15 | 15 | 0 | 4 | 45 | 31 | 25 |
2017 | None of the above | 15 | 23 | 19 | 24 | 11 | 2 | 5 | 42 | 37 | 51 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 54 | 22 | 5 | 0 | 5 | 4 | 9 | 88 | 6 | 22 |
2017 | Federal regulators | 49 | 14 | 19 | 5 | 6 | 0 | 7 | 68 | 12 | 60 |
2017 | Compliance, inspection and enforcement | 51 | 24 | 12 | 5 | 5 | 0 | 2 | 77 | 11 | 41 |
2017 | Communications or public affairs | 43 | 20 | 22 | 3 | 7 | 0 | 4 | 66 | 11 | 61 |
2017 | Access to information and privacy | 71 | 9 | 7 | 0 | 3 | 0 | 10 | 89 | 3 | 26 |
2017 | Science and technology | 32 | 45 | 3 | 7 | 3 | 0 | 10 | 85 | 11 | 27 |
2017 | Legal services | 34 | 32 | 12 | 2 | 6 | 2 | 11 | 76 | 10 | 52 |
2017 | Administration and operations | 58 | 22 | 6 | 3 | 3 | 0 | 7 | 86 | 7 | 176 |
2017 | Human resources | 52 | 21 | 4 | 15 | 5 | 0 | 2 | 75 | 21 | 39 |
2017 | Financial management | 64 | 15 | 13 | 6 | 2 | 0 | 0 | 79 | 8 | 59 |
2017 | Information management | 56 | 16 | 5 | 5 | 0 | 0 | 18 | 88 | 6 | 21 |
2017 | Information technology | 50 | 24 | 12 | 5 | 0 | 0 | 10 | 82 | 5 | 51 |
2017 | Policy | 43 | 27 | 8 | 9 | 10 | 0 | 3 | 73 | 19 | 57 |
2017 | Project management | 35 | 31 | 15 | 12 | 5 | 0 | 3 | 67 | 17 | 41 |
2017 | Other services to the public | 52 | 11 | 13 | 3 | 7 | 3 | 12 | 73 | 12 | 25 |
2017 | None of the above | 37 | 17 | 18 | 8 | 5 | 4 | 11 | 63 | 16 | 49 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 39 | 31 | 16 | 10 | 4 | 0 | 0 | 70 | 14 | 22 |
2017 | Federal regulators | 41 | 38 | 10 | 5 | 6 | 0 | 0 | 79 | 11 | 60 |
2017 | Compliance, inspection and enforcement | 33 | 31 | 23 | 11 | 2 | 0 | 0 | 63 | 13 | 40 |
2017 | Communications or public affairs | 42 | 20 | 22 | 11 | 5 | 0 | 0 | 62 | 16 | 60 |
2017 | Access to information and privacy | 66 | 12 | 4 | 14 | 5 | 0 | 0 | 77 | 19 | 26 |
2017 | Science and technology | 44 | 40 | 9 | 4 | 3 | 0 | 0 | 83 | 7 | 26 |
2017 | Legal services | 31 | 36 | 17 | 9 | 6 | 0 | 0 | 67 | 15 | 51 |
2017 | Administration and operations | 38 | 33 | 20 | 7 | 2 | 0 | 0 | 71 | 9 | 174 |
2017 | Human resources | 34 | 20 | 23 | 12 | 10 | 0 | 0 | 54 | 22 | 39 |
2017 | Financial management | 38 | 41 | 10 | 10 | 1 | 0 | 0 | 78 | 11 | 61 |
2017 | Information management | 37 | 14 | 34 | 10 | 5 | 0 | 0 | 51 | 15 | 21 |
2017 | Information technology | 42 | 24 | 20 | 11 | 3 | 0 | 0 | 67 | 13 | 51 |
2017 | Policy | 32 | 32 | 15 | 13 | 8 | 0 | 0 | 65 | 21 | 57 |
2017 | Project management | 18 | 32 | 28 | 15 | 4 | 0 | 3 | 51 | 20 | 41 |
2017 | Other services to the public | 39 | 7 | 44 | 0 | 10 | 0 | 0 | 46 | 10 | 25 |
2017 | None of the above | 44 | 21 | 19 | 8 | 8 | 0 | 0 | 65 | 16 | 51 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 28 | 44 | 23 | 0 | 4 | 0 | 0 | 73 | 4 | 22 |
2017 | Federal regulators | 30 | 30 | 24 | 10 | 7 | 0 | 0 | 60 | 16 | 60 |
2017 | Compliance, inspection and enforcement | 48 | 26 | 7 | 13 | 0 | 0 | 5 | 78 | 14 | 41 |
2017 | Communications or public affairs | 34 | 31 | 19 | 11 | 5 | 0 | 0 | 66 | 15 | 60 |
2017 | Access to information and privacy | 45 | 30 | 12 | 9 | 0 | 0 | 4 | 78 | 9 | 26 |
2017 | Science and technology | 36 | 48 | 2 | 3 | 11 | 0 | 0 | 83 | 14 | 26 |
2017 | Legal services | 35 | 30 | 18 | 10 | 6 | 0 | 2 | 65 | 16 | 52 |
2017 | Administration and operations | 44 | 32 | 16 | 7 | 1 | 0 | 1 | 76 | 8 | 174 |
2017 | Human resources | 31 | 41 | 18 | 8 | 3 | 0 | 0 | 72 | 10 | 39 |
2017 | Financial management | 48 | 25 | 12 | 11 | 3 | 0 | 2 | 74 | 14 | 61 |
2017 | Information management | 32 | 29 | 21 | 9 | 6 | 0 | 4 | 63 | 15 | 21 |
2017 | Information technology | 38 | 30 | 21 | 8 | 2 | 0 | 2 | 69 | 10 | 51 |
2017 | Policy | 43 | 27 | 15 | 9 | 5 | 2 | 0 | 71 | 14 | 57 |
2017 | Project management | 15 | 25 | 35 | 11 | 10 | 2 | 2 | 42 | 22 | 41 |
2017 | Other services to the public | 44 | 31 | 8 | 6 | 11 | 0 | 0 | 75 | 17 | 25 |
2017 | None of the above | 37 | 19 | 25 | 6 | 9 | 1 | 4 | 59 | 15 | 51 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 48 | 47 | 0 | 0 | 0 | 4 | 0 | 100 | 0 | 22 |
2017 | Federal regulators | 26 | 23 | 25 | 16 | 9 | 0 | 0 | 49 | 26 | 60 |
2017 | Compliance, inspection and enforcement | 39 | 29 | 18 | 12 | 2 | 0 | 0 | 68 | 14 | 41 |
2017 | Communications or public affairs | 29 | 20 | 29 | 10 | 13 | 0 | 0 | 49 | 23 | 60 |
2017 | Access to information and privacy | 28 | 34 | 15 | 14 | 5 | 0 | 4 | 65 | 20 | 26 |
2017 | Science and technology | 37 | 37 | 18 | 0 | 8 | 0 | 0 | 74 | 8 | 26 |
2017 | Legal services | 30 | 31 | 21 | 10 | 8 | 0 | 0 | 61 | 18 | 52 |
2017 | Administration and operations | 36 | 36 | 15 | 10 | 3 | 0 | 0 | 73 | 13 | 175 |
2017 | Human resources | 33 | 26 | 25 | 9 | 7 | 0 | 0 | 59 | 16 | 39 |
2017 | Financial management | 43 | 27 | 16 | 11 | 0 | 2 | 2 | 72 | 11 | 61 |
2017 | Information management | 34 | 24 | 18 | 0 | 11 | 0 | 14 | 66 | 12 | 21 |
2017 | Information technology | 22 | 29 | 28 | 13 | 6 | 0 | 2 | 52 | 20 | 51 |
2017 | Policy | 31 | 27 | 27 | 10 | 3 | 0 | 0 | 59 | 14 | 57 |
2017 | Project management | 5 | 40 | 30 | 9 | 14 | 2 | 0 | 46 | 23 | 41 |
2017 | Other services to the public | 34 | 28 | 19 | 15 | 0 | 0 | 4 | 65 | 16 | 25 |
2017 | None of the above | 28 | 22 | 20 | 19 | 9 | 2 | 0 | 51 | 28 | 51 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 48 | 43 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 22 |
2017 | Federal regulators | 40 | 20 | 10 | 15 | 13 | 0 | 2 | 62 | 28 | 60 |
2017 | Compliance, inspection and enforcement | 45 | 27 | 7 | 13 | 2 | 3 | 2 | 76 | 16 | 41 |
2017 | Communications or public affairs | 30 | 31 | 15 | 8 | 15 | 0 | 0 | 62 | 23 | 60 |
2017 | Access to information and privacy | 36 | 37 | 18 | 9 | 0 | 0 | 0 | 73 | 9 | 26 |
2017 | Science and technology | 35 | 44 | 14 | 3 | 5 | 0 | 0 | 79 | 8 | 26 |
2017 | Legal services | 35 | 27 | 22 | 8 | 6 | 0 | 2 | 63 | 14 | 52 |
2017 | Administration and operations | 37 | 33 | 17 | 8 | 4 | 0 | 0 | 70 | 13 | 173 |
2017 | Human resources | 40 | 21 | 23 | 3 | 13 | 0 | 0 | 60 | 16 | 39 |
2017 | Financial management | 51 | 28 | 11 | 8 | 2 | 0 | 0 | 79 | 9 | 61 |
2017 | Information management | 39 | 32 | 6 | 19 | 0 | 0 | 4 | 74 | 20 | 21 |
2017 | Information technology | 29 | 38 | 22 | 7 | 2 | 0 | 2 | 68 | 9 | 51 |
2017 | Policy | 30 | 37 | 15 | 11 | 6 | 1 | 0 | 68 | 17 | 57 |
2017 | Project management | 12 | 27 | 32 | 10 | 20 | 0 | 0 | 39 | 29 | 41 |
2017 | Other services to the public | 46 | 32 | 18 | 0 | 4 | 0 | 0 | 78 | 4 | 25 |
2017 | None of the above | 41 | 14 | 26 | 8 | 10 | 0 | 0 | 55 | 19 | 51 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 38 | 43 | 14 | 0 | 4 | 0 | 0 | 81 | 4 | 22 |
2017 | Federal regulators | 44 | 25 | 11 | 12 | 3 | 2 | 2 | 72 | 17 | 60 |
2017 | Compliance, inspection and enforcement | 36 | 39 | 21 | 2 | 2 | 0 | 0 | 74 | 5 | 41 |
2017 | Communications or public affairs | 45 | 29 | 12 | 9 | 2 | 1 | 2 | 76 | 11 | 60 |
2017 | Access to information and privacy | 47 | 30 | 11 | 3 | 5 | 4 | 0 | 80 | 8 | 26 |
2017 | Science and technology | 30 | 50 | 18 | 0 | 3 | 0 | 0 | 79 | 3 | 26 |
2017 | Legal services | 44 | 45 | 6 | 0 | 5 | 0 | 0 | 90 | 5 | 52 |
2017 | Administration and operations | 42 | 37 | 11 | 6 | 2 | 0 | 1 | 80 | 9 | 174 |
2017 | Human resources | 43 | 22 | 14 | 10 | 11 | 0 | 0 | 65 | 21 | 39 |
2017 | Financial management | 45 | 34 | 12 | 6 | 2 | 0 | 1 | 80 | 8 | 60 |
2017 | Information management | 37 | 29 | 21 | 9 | 0 | 0 | 4 | 68 | 10 | 21 |
2017 | Information technology | 27 | 41 | 21 | 7 | 2 | 0 | 2 | 69 | 9 | 51 |
2017 | Policy | 42 | 27 | 17 | 13 | 1 | 0 | 0 | 69 | 14 | 57 |
2017 | Project management | 22 | 39 | 24 | 13 | 2 | 0 | 0 | 62 | 15 | 41 |
2017 | Other services to the public | 28 | 35 | 26 | 7 | 4 | 0 | 0 | 63 | 11 | 25 |
2017 | None of the above | 40 | 17 | 22 | 11 | 4 | 4 | 2 | 60 | 16 | 50 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 72 | 22 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 22 |
2017 | Federal regulators | 55 | 21 | 16 | 5 | 2 | 0 | 2 | 77 | 7 | 60 |
2017 | Compliance, inspection and enforcement | 68 | 23 | 4 | 5 | 0 | 0 | 0 | 91 | 5 | 41 |
2017 | Communications or public affairs | 53 | 31 | 12 | 3 | 2 | 0 | 0 | 83 | 5 | 61 |
2017 | Access to information and privacy | 61 | 7 | 4 | 21 | 7 | 0 | 0 | 68 | 28 | 26 |
2017 | Science and technology | 59 | 26 | 10 | 5 | 0 | 0 | 0 | 85 | 5 | 27 |
2017 | Legal services | 69 | 20 | 5 | 4 | 2 | 0 | 0 | 89 | 6 | 52 |
2017 | Administration and operations | 73 | 14 | 6 | 3 | 2 | 0 | 1 | 88 | 5 | 176 |
2017 | Human resources | 70 | 19 | 8 | 3 | 0 | 0 | 0 | 89 | 3 | 39 |
2017 | Financial management | 82 | 13 | 0 | 4 | 2 | 0 | 0 | 94 | 6 | 61 |
2017 | Information management | 75 | 20 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 21 |
2017 | Information technology | 64 | 20 | 11 | 2 | 0 | 0 | 4 | 87 | 2 | 51 |
2017 | Policy | 56 | 26 | 11 | 4 | 4 | 0 | 0 | 82 | 7 | 57 |
2017 | Project management | 60 | 17 | 10 | 5 | 6 | 0 | 2 | 79 | 11 | 41 |
2017 | Other services to the public | 68 | 21 | 7 | 0 | 0 | 4 | 0 | 92 | 0 | 25 |
2017 | None of the above | 72 | 14 | 6 | 6 | 0 | 0 | 2 | 88 | 6 | 51 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 96 | 4 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 22 |
2017 | Federal regulators | 64 | 20 | 6 | 7 | 0 | 0 | 4 | 87 | 7 | 59 |
2017 | Compliance, inspection and enforcement | 60 | 18 | 13 | 0 | 0 | 0 | 9 | 85 | 0 | 41 |
2017 | Communications or public affairs | 63 | 15 | 12 | 5 | 3 | 0 | 3 | 80 | 8 | 61 |
2017 | Access to information and privacy | 75 | 16 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 26 |
2017 | Science and technology | 79 | 2 | 5 | 0 | 15 | 0 | 0 | 81 | 15 | 27 |
2017 | Legal services | 76 | 10 | 12 | 0 | 0 | 0 | 2 | 88 | 0 | 52 |
2017 | Administration and operations | 75 | 10 | 7 | 3 | 3 | 1 | 2 | 87 | 6 | 176 |
2017 | Human resources | 71 | 7 | 11 | 3 | 3 | 0 | 6 | 83 | 6 | 39 |
2017 | Financial management | 85 | 8 | 0 | 4 | 2 | 0 | 1 | 94 | 6 | 61 |
2017 | Information management | 87 | 9 | 0 | 0 | 0 | 0 | 4 | 100 | 0 | 21 |
2017 | Information technology | 82 | 6 | 3 | 2 | 2 | 0 | 5 | 92 | 4 | 51 |
2017 | Policy | 72 | 11 | 8 | 5 | 2 | 0 | 2 | 85 | 7 | 57 |
2017 | Project management | 54 | 20 | 10 | 9 | 5 | 0 | 3 | 76 | 15 | 41 |
2017 | Other services to the public | 83 | 4 | 9 | 0 | 4 | 0 | 0 | 87 | 4 | 24 |
2017 | None of the above | 62 | 11 | 6 | 9 | 2 | 2 | 8 | 81 | 12 | 50 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 72 | 19 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 22 |
2017 | Federal regulators | 46 | 28 | 14 | 8 | 2 | 0 | 2 | 76 | 10 | 60 |
2017 | Compliance, inspection and enforcement | 42 | 35 | 14 | 5 | 0 | 0 | 5 | 81 | 5 | 41 |
2017 | Communications or public affairs | 47 | 35 | 6 | 6 | 5 | 0 | 2 | 83 | 11 | 61 |
2017 | Access to information and privacy | 72 | 28 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 26 |
2017 | Science and technology | 60 | 22 | 3 | 7 | 7 | 0 | 0 | 82 | 15 | 27 |
2017 | Legal services | 56 | 30 | 8 | 0 | 0 | 0 | 5 | 91 | 0 | 52 |
2017 | Administration and operations | 59 | 28 | 7 | 3 | 1 | 0 | 2 | 89 | 4 | 176 |
2017 | Human resources | 55 | 30 | 0 | 5 | 8 | 0 | 2 | 87 | 13 | 39 |
2017 | Financial management | 67 | 18 | 6 | 5 | 1 | 0 | 3 | 88 | 7 | 60 |
2017 | Information management | 61 | 25 | 0 | 6 | 5 | 0 | 4 | 89 | 11 | 21 |
2017 | Information technology | 53 | 36 | 6 | 3 | 0 | 2 | 0 | 90 | 3 | 51 |
2017 | Policy | 64 | 27 | 5 | 0 | 2 | 0 | 2 | 93 | 2 | 57 |
2017 | Project management | 67 | 16 | 4 | 8 | 3 | 0 | 3 | 85 | 11 | 41 |
2017 | Other services to the public | 81 | 15 | 0 | 4 | 0 | 0 | 0 | 96 | 4 | 25 |
2017 | None of the above | 51 | 23 | 13 | 8 | 0 | 0 | 5 | 78 | 9 | 51 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 86 | 14 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 22 |
2017 | Federal regulators | 46 | 29 | 7 | 5 | 7 | 2 | 5 | 80 | 12 | 60 |
2017 | Compliance, inspection and enforcement | 59 | 17 | 14 | 0 | 3 | 0 | 7 | 82 | 3 | 41 |
2017 | Communications or public affairs | 47 | 24 | 10 | 11 | 7 | 0 | 0 | 72 | 18 | 61 |
2017 | Access to information and privacy | 56 | 36 | 4 | 4 | 0 | 0 | 0 | 92 | 4 | 25 |
2017 | Science and technology | 52 | 25 | 5 | 3 | 12 | 0 | 3 | 80 | 16 | 27 |
2017 | Legal services | 59 | 16 | 11 | 6 | 4 | 0 | 5 | 79 | 10 | 52 |
2017 | Administration and operations | 68 | 16 | 8 | 4 | 3 | 0 | 1 | 85 | 7 | 175 |
2017 | Human resources | 64 | 11 | 12 | 5 | 5 | 0 | 2 | 77 | 11 | 39 |
2017 | Financial management | 65 | 17 | 4 | 9 | 2 | 0 | 3 | 85 | 11 | 60 |
2017 | Information management | 72 | 15 | 9 | 0 | 0 | 0 | 4 | 90 | 0 | 21 |
2017 | Information technology | 63 | 22 | 6 | 6 | 2 | 2 | 0 | 86 | 8 | 51 |
2017 | Policy | 59 | 23 | 8 | 6 | 2 | 0 | 2 | 84 | 8 | 57 |
2017 | Project management | 46 | 16 | 13 | 17 | 5 | 0 | 3 | 64 | 23 | 41 |
2017 | Other services to the public | 60 | 11 | 16 | 0 | 7 | 0 | 6 | 75 | 8 | 25 |
2017 | None of the above | 47 | 16 | 12 | 16 | 2 | 0 | 7 | 68 | 19 | 51 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 59 | 13 | 4 | 0 | 0 | 0 | 23 | 94 | 0 | 22 |
2017 | Federal regulators | 47 | 14 | 8 | 3 | 2 | 0 | 27 | 82 | 7 | 60 |
2017 | Compliance, inspection and enforcement | 40 | 22 | 8 | 2 | 0 | 0 | 27 | 85 | 3 | 41 |
2017 | Communications or public affairs | 61 | 10 | 6 | 0 | 0 | 1 | 22 | 92 | 0 | 61 |
2017 | Access to information and privacy | 62 | 5 | 0 | 0 | 0 | 0 | 34 | 100 | 0 | 26 |
2017 | Science and technology | 78 | 10 | 5 | 0 | 0 | 0 | 7 | 95 | 0 | 27 |
2017 | Legal services | 44 | 12 | 2 | 0 | 0 | 0 | 41 | 96 | 0 | 52 |
2017 | Administration and operations | 63 | 12 | 3 | 0 | 1 | 1 | 20 | 95 | 1 | 176 |
2017 | Human resources | 62 | 14 | 4 | 0 | 3 | 0 | 17 | 92 | 3 | 39 |
2017 | Financial management | 59 | 15 | 2 | 3 | 0 | 0 | 21 | 94 | 4 | 60 |
2017 | Information management | 63 | 0 | 9 | 0 | 10 | 0 | 18 | 77 | 12 | 21 |
2017 | Information technology | 45 | 20 | 7 | 2 | 0 | 0 | 26 | 88 | 3 | 51 |
2017 | Policy | 67 | 10 | 2 | 0 | 0 | 0 | 21 | 98 | 0 | 57 |
2017 | Project management | 57 | 11 | 7 | 0 | 0 | 0 | 25 | 91 | 0 | 41 |
2017 | Other services to the public | 65 | 20 | 0 | 4 | 0 | 0 | 12 | 96 | 4 | 25 |
2017 | None of the above | 58 | 11 | 7 | 0 | 0 | 0 | 24 | 90 | 0 | 50 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 66 | 19 | 0 | 0 | 0 | 0 | 14 | 100 | 0 | 22 |
2017 | Federal regulators | 62 | 25 | 7 | 0 | 1 | 0 | 4 | 91 | 1 | 59 |
2017 | Compliance, inspection and enforcement | 41 | 33 | 21 | 3 | 0 | 0 | 2 | 76 | 3 | 39 |
2017 | Communications or public affairs | 68 | 16 | 8 | 0 | 0 | 0 | 8 | 91 | 0 | 61 |
2017 | Access to information and privacy | 47 | 23 | 18 | 4 | 4 | 0 | 5 | 73 | 8 | 26 |
2017 | Science and technology | 56 | 35 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 27 |
2017 | Legal services | 65 | 23 | 0 | 2 | 0 | 0 | 11 | 98 | 2 | 52 |
2017 | Administration and operations | 78 | 9 | 7 | 2 | 0 | 0 | 4 | 91 | 2 | 176 |
2017 | Human resources | 81 | 8 | 0 | 0 | 3 | 0 | 8 | 97 | 3 | 39 |
2017 | Financial management | 81 | 11 | 0 | 3 | 0 | 0 | 5 | 97 | 3 | 61 |
2017 | Information management | 66 | 16 | 5 | 0 | 0 | 5 | 9 | 95 | 0 | 21 |
2017 | Information technology | 70 | 14 | 4 | 5 | 0 | 3 | 4 | 91 | 5 | 51 |
2017 | Policy | 69 | 23 | 4 | 2 | 0 | 0 | 2 | 94 | 2 | 57 |
2017 | Project management | 65 | 24 | 5 | 0 | 4 | 0 | 3 | 91 | 4 | 41 |
2017 | Other services to the public | 74 | 5 | 18 | 0 | 4 | 0 | 0 | 78 | 4 | 25 |
2017 | None of the above | 69 | 16 | 5 | 2 | 0 | 0 | 8 | 92 | 3 | 51 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 59 | 13 | 0 | 13 | 0 | 4 | 11 | 85 | 15 | 22 |
2017 | Federal regulators | 60 | 24 | 5 | 5 | 3 | 0 | 4 | 87 | 8 | 60 |
2017 | Compliance, inspection and enforcement | 61 | 16 | 7 | 7 | 2 | 2 | 4 | 83 | 10 | 41 |
2017 | Communications or public affairs | 79 | 12 | 2 | 3 | 1 | 0 | 4 | 94 | 5 | 61 |
2017 | Access to information and privacy | 70 | 7 | 11 | 4 | 0 | 0 | 8 | 84 | 4 | 26 |
2017 | Science and technology | 68 | 11 | 5 | 8 | 9 | 0 | 0 | 79 | 16 | 27 |
2017 | Legal services | 64 | 23 | 0 | 0 | 4 | 0 | 9 | 95 | 5 | 52 |
2017 | Administration and operations | 72 | 14 | 4 | 3 | 3 | 1 | 4 | 90 | 6 | 177 |
2017 | Human resources | 78 | 9 | 5 | 3 | 0 | 0 | 5 | 92 | 3 | 39 |
2017 | Financial management | 82 | 8 | 3 | 0 | 3 | 0 | 5 | 94 | 3 | 61 |
2017 | Information management | 67 | 25 | 4 | 0 | 0 | 0 | 4 | 96 | 0 | 21 |
2017 | Information technology | 66 | 18 | 6 | 7 | 0 | 0 | 4 | 87 | 7 | 51 |
2017 | Policy | 66 | 18 | 2 | 9 | 4 | 0 | 2 | 85 | 13 | 57 |
2017 | Project management | 66 | 8 | 5 | 3 | 2 | 2 | 13 | 88 | 6 | 41 |
2017 | Other services to the public | 75 | 7 | 0 | 11 | 7 | 0 | 0 | 83 | 17 | 25 |
2017 | None of the above | 60 | 19 | 5 | 2 | 6 | 0 | 7 | 86 | 9 | 51 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 59 | 27 | 10 | 4 | 0 | 0 | 0 | 85 | 4 | 22 |
2017 | Federal regulators | 52 | 29 | 12 | 1 | 0 | 0 | 5 | 86 | 1 | 60 |
2017 | Compliance, inspection and enforcement | 47 | 30 | 11 | 5 | 0 | 0 | 7 | 83 | 5 | 40 |
2017 | Communications or public affairs | 55 | 23 | 11 | 5 | 5 | 0 | 2 | 80 | 10 | 61 |
2017 | Access to information and privacy | 65 | 12 | 15 | 4 | 0 | 0 | 5 | 81 | 4 | 26 |
2017 | Science and technology | 54 | 23 | 15 | 0 | 7 | 0 | 0 | 78 | 7 | 27 |
2017 | Legal services | 49 | 26 | 14 | 0 | 2 | 2 | 7 | 83 | 3 | 52 |
2017 | Administration and operations | 57 | 28 | 9 | 2 | 1 | 1 | 2 | 88 | 3 | 176 |
2017 | Human resources | 69 | 23 | 5 | 3 | 0 | 0 | 0 | 92 | 3 | 39 |
2017 | Financial management | 60 | 28 | 6 | 2 | 3 | 0 | 1 | 89 | 5 | 61 |
2017 | Information management | 40 | 34 | 4 | 13 | 0 | 0 | 8 | 81 | 15 | 21 |
2017 | Information technology | 49 | 26 | 16 | 4 | 1 | 2 | 2 | 78 | 6 | 51 |
2017 | Policy | 43 | 36 | 7 | 9 | 2 | 0 | 3 | 82 | 11 | 57 |
2017 | Project management | 45 | 39 | 5 | 9 | 0 | 0 | 2 | 86 | 9 | 41 |
2017 | Other services to the public | 50 | 39 | 11 | 0 | 0 | 0 | 0 | 89 | 0 | 25 |
2017 | None of the above | 55 | 22 | 11 | 2 | 2 | 0 | 7 | 84 | 5 | 50 |
Survey year | Demographic | Very low (%) |
Low (%) |
Moderate (%) |
High (%) |
Very high (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 21 | 34 | 31 | 14 | 0 | 0 | 0 | 55 | 14 | 22 |
2017 | Federal regulators | 13 | 41 | 28 | 11 | 6 | 0 | 0 | 54 | 17 | 60 |
2017 | Compliance, inspection and enforcement | 9 | 38 | 45 | 7 | 0 | 0 | 0 | 48 | 7 | 41 |
2017 | Communications or public affairs | 10 | 32 | 33 | 16 | 8 | 0 | 1 | 42 | 24 | 61 |
2017 | Access to information and privacy | 21 | 26 | 40 | 12 | 0 | 0 | 0 | 47 | 12 | 26 |
2017 | Science and technology | 13 | 35 | 33 | 16 | 3 | 0 | 0 | 48 | 19 | 27 |
2017 | Legal services | 12 | 37 | 32 | 14 | 2 | 0 | 2 | 50 | 17 | 52 |
2017 | Administration and operations | 22 | 34 | 29 | 9 | 5 | 1 | 1 | 57 | 14 | 177 |
2017 | Human resources | 18 | 22 | 29 | 28 | 3 | 0 | 0 | 41 | 31 | 39 |
2017 | Financial management | 17 | 40 | 29 | 10 | 4 | 0 | 0 | 57 | 14 | 61 |
2017 | Information management | 27 | 33 | 26 | 10 | 5 | 0 | 0 | 60 | 14 | 21 |
2017 | Information technology | 14 | 32 | 37 | 15 | 2 | 0 | 0 | 46 | 17 | 51 |
2017 | Policy | 9 | 39 | 33 | 15 | 4 | 0 | 0 | 48 | 18 | 57 |
2017 | Project management | 2 | 36 | 41 | 14 | 6 | 0 | 0 | 38 | 20 | 41 |
2017 | Other services to the public | 20 | 11 | 59 | 0 | 7 | 4 | 0 | 32 | 7 | 25 |
2017 | None of the above | 11 | 36 | 36 | 9 | 8 | 0 | 0 | 47 | 17 | 51 |
Survey year | Demographic | Always/ Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/ Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 4 | 17 | 35 | 31 | 13 | 0 | 0 | 44 | 21 | 21 |
2017 | Federal regulators | 6 | 13 | 45 | 22 | 13 | 0 | 0 | 35 | 19 | 60 |
2017 | Compliance, inspection and enforcement | 0 | 12 | 48 | 32 | 9 | 0 | 0 | 40 | 12 | 41 |
2017 | Communications or public affairs | 7 | 26 | 32 | 23 | 12 | 0 | 0 | 36 | 33 | 61 |
2017 | Access to information and privacy | 12 | 7 | 34 | 29 | 18 | 0 | 0 | 47 | 20 | 26 |
2017 | Science and technology | 3 | 17 | 33 | 40 | 6 | 0 | 0 | 47 | 20 | 27 |
2017 | Legal services | 2 | 14 | 35 | 33 | 13 | 0 | 2 | 47 | 17 | 52 |
2017 | Administration and operations | 7 | 14 | 35 | 26 | 16 | 0 | 1 | 43 | 22 | 176 |
2017 | Human resources | 5 | 21 | 39 | 22 | 12 | 0 | 0 | 35 | 27 | 38 |
2017 | Financial management | 2 | 17 | 41 | 24 | 17 | 0 | 0 | 41 | 18 | 61 |
2017 | Information management | 10 | 14 | 33 | 16 | 27 | 0 | 0 | 43 | 24 | 21 |
2017 | Information technology | 2 | 16 | 47 | 23 | 8 | 2 | 2 | 32 | 19 | 51 |
2017 | Policy | 11 | 5 | 50 | 28 | 7 | 0 | 0 | 35 | 16 | 57 |
2017 | Project management | 9 | 21 | 47 | 18 | 5 | 0 | 0 | 22 | 30 | 41 |
2017 | Other services to the public | 4 | 24 | 44 | 20 | 4 | 4 | 0 | 25 | 29 | 25 |
2017 | None of the above | 7 | 23 | 36 | 18 | 13 | 2 | 0 | 32 | 31 | 51 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 31 | 45 | 5 | 6 | 9 | 4 | 0 | 79 | 15 | 22 |
2017 | Federal regulators | 18 | 59 | 18 | 2 | 2 | 1 | 0 | 79 | 3 | 60 |
2017 | Compliance, inspection and enforcement | 49 | 26 | 10 | 5 | 3 | 7 | 0 | 80 | 8 | 41 |
2017 | Communications or public affairs | 27 | 39 | 16 | 12 | 6 | 0 | 0 | 66 | 18 | 61 |
2017 | Access to information and privacy | 58 | 34 | 4 | 5 | 0 | 0 | 0 | 91 | 5 | 25 |
2017 | Science and technology | 24 | 39 | 18 | 4 | 5 | 10 | 0 | 71 | 10 | 27 |
2017 | Legal services | 35 | 39 | 9 | 7 | 6 | 3 | 0 | 77 | 14 | 52 |
2017 | Administration and operations | 33 | 37 | 12 | 7 | 6 | 3 | 0 | 73 | 14 | 177 |
2017 | Human resources | 44 | 43 | 2 | 8 | 3 | 0 | 0 | 87 | 11 | 38 |
2017 | Financial management | 40 | 33 | 16 | 3 | 3 | 5 | 0 | 77 | 7 | 61 |
2017 | Information management | 27 | 48 | 16 | 0 | 5 | 4 | 0 | 78 | 5 | 21 |
2017 | Information technology | 38 | 37 | 10 | 8 | 0 | 6 | 0 | 81 | 8 | 51 |
2017 | Policy | 28 | 34 | 12 | 18 | 0 | 8 | 0 | 68 | 19 | 57 |
2017 | Project management | 18 | 32 | 14 | 19 | 14 | 2 | 0 | 51 | 34 | 41 |
2017 | Other services to the public | 34 | 28 | 23 | 7 | 0 | 3 | 4 | 68 | 8 | 25 |
2017 | None of the above | 34 | 28 | 16 | 9 | 8 | 3 | 2 | 65 | 17 | 51 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 38 | 18 | 37 | 0 | 4 | 4 | 0 | 58 | 4 | 22 |
2017 | Federal regulators | 18 | 40 | 15 | 16 | 11 | 0 | 0 | 58 | 27 | 60 |
2017 | Compliance, inspection and enforcement | 32 | 38 | 14 | 5 | 8 | 2 | 0 | 72 | 14 | 41 |
2017 | Communications or public affairs | 19 | 40 | 9 | 13 | 18 | 2 | 0 | 60 | 32 | 61 |
2017 | Access to information and privacy | 23 | 40 | 21 | 16 | 0 | 0 | 0 | 63 | 16 | 26 |
2017 | Science and technology | 47 | 31 | 8 | 0 | 15 | 0 | 0 | 78 | 15 | 27 |
2017 | Legal services | 41 | 29 | 4 | 16 | 10 | 0 | 0 | 70 | 26 | 52 |
2017 | Administration and operations | 32 | 34 | 13 | 12 | 6 | 3 | 0 | 68 | 19 | 177 |
2017 | Human resources | 27 | 54 | 5 | 2 | 9 | 2 | 0 | 84 | 11 | 38 |
2017 | Financial management | 28 | 43 | 11 | 8 | 6 | 4 | 0 | 74 | 14 | 61 |
2017 | Information management | 36 | 44 | 16 | 0 | 0 | 4 | 0 | 84 | 0 | 21 |
2017 | Information technology | 28 | 42 | 25 | 0 | 2 | 3 | 0 | 72 | 2 | 51 |
2017 | Policy | 27 | 41 | 12 | 12 | 6 | 3 | 0 | 70 | 18 | 56 |
2017 | Project management | 10 | 46 | 16 | 5 | 23 | 0 | 0 | 56 | 28 | 41 |
2017 | Other services to the public | 37 | 25 | 34 | 4 | 0 | 0 | 0 | 62 | 4 | 25 |
2017 | None of the above | 26 | 32 | 14 | 18 | 6 | 4 | 0 | 61 | 25 | 51 |
Duty to Accommodate
The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2017 | Federal regulators | 15 | 85 | 60 |
2017 | Compliance, inspection and enforcement | 15 | 85 | 41 |
2017 | Communications or public affairs | 16 | 84 | 61 |
2017 | Legal services | 16 | 84 | 52 |
2017 | Administration and operations | 21 | 79 | 177 |
2017 | Human resources | 25 | 75 | 39 |
2017 | Financial management | 12 | 88 | 61 |
2017 | Policy | 17 | 83 | 57 |
2017 | Project management | 20 | 80 | 41 |
2017 | Other services to the public | 28 | 72 | 25 |
2017 | None of the above | 18 | 82 | 50 |
2014 | Federal regulators | 10 | 90 | 63 |
2014 | Compliance, inspection and enforcement | 20 | 80 | 45 |
2014 | Communications or public affairs | 21 | 79 | 68 |
2014 | Access to information and privacy | 23 | 77 | 44 |
2014 | Legal services | 16 | 84 | 86 |
2014 | Administration and operations | 17 | 83 | 288 |
2014 | Human resources | 10 | 90 | 50 |
2014 | Financial management | 10 | 90 | 51 |
2014 | Information management | 21 | 79 | 29 |
2014 | Information technology | 13 | 87 | 68 |
2014 | Other services to the public | 30 | 70 | 40 |
2014 | None of the above | 13 | 87 | 138 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2017 | Communications or public affairs | 85 | 15 | 10 |
2017 | Administration and operations | 81 | 19 | 39 |
2017 | Human resources | 89 | 11 | 10 |
2014 | Communications or public affairs | 93 | 7 | 14 |
2014 | Access to information and privacy | 100 | 0 | 10 |
2014 | Legal services | 100 | 0 | 14 |
2014 | Administration and operations | 75 | 25 | 48 |
2014 | Other services to the public | 92 | 8 | 12 |
2014 | None of the above | 61 | 39 | 18 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Administration and operations | 60 | 28 | 4 | 2 | 3 | 0 | 3 | 91 | 5 | 31 |
2014 | Communications or public affairs | 77 | 15 | 0 | 0 | 0 | 0 | 8 | 100 | 0 | 13 |
2014 | Access to information and privacy | 50 | 20 | 0 | 10 | 20 | 0 | 0 | 70 | 30 | 10 |
2014 | Legal services | 86 | 7 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 14 |
2014 | Administration and operations | 58 | 19 | 6 | 17 | 0 | 0 | 0 | 78 | 17 | 36 |
2014 | Other services to the public | 82 | 18 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2014 | None of the above | 91 | 9 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
Compensation
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 31 | 37 | 14 | 9 | 4 | 4 | 0 | 33 | 67 | 22 |
2017 | Federal regulators | 26 | 37 | 16 | 10 | 10 | 2 | 0 | 26 | 74 | 60 |
2017 | Compliance, inspection and enforcement | 33 | 21 | 20 | 12 | 8 | 5 | 0 | 35 | 65 | 41 |
2017 | Communications or public affairs | 28 | 23 | 22 | 11 | 10 | 3 | 3 | 30 | 70 | 61 |
2017 | Access to information and privacy | 41 | 36 | 14 | 9 | 0 | 0 | 0 | 41 | 59 | 26 |
2017 | Science and technology | 32 | 30 | 16 | 8 | 8 | 2 | 4 | 35 | 65 | 27 |
2017 | Legal services | 31 | 34 | 11 | 13 | 8 | 4 | 0 | 32 | 68 | 52 |
2017 | Administration and operations | 31 | 30 | 18 | 8 | 11 | 1 | 1 | 31 | 69 | 177 |
2017 | Human resources | 46 | 19 | 10 | 7 | 16 | 2 | 0 | 47 | 53 | 39 |
2017 | Financial management | 37 | 29 | 14 | 10 | 7 | 0 | 3 | 38 | 62 | 61 |
2017 | Information management | 48 | 23 | 15 | 10 | 0 | 0 | 4 | 50 | 50 | 21 |
2017 | Information technology | 41 | 30 | 16 | 6 | 3 | 2 | 2 | 42 | 58 | 51 |
2017 | Policy | 24 | 17 | 27 | 15 | 13 | 5 | 0 | 25 | 75 | 56 |
2017 | Project management | 16 | 34 | 17 | 2 | 21 | 3 | 7 | 18 | 82 | 41 |
2017 | Other services to the public | 37 | 10 | 23 | 7 | 18 | 0 | 4 | 39 | 61 | 25 |
2017 | None of the above | 34 | 17 | 33 | 7 | 10 | 0 | 0 | 34 | 66 | 51 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Client contact centre | 58 | 14 |
2017 | Federal regulators | 31 | 42 |
2017 | Compliance, inspection and enforcement | 21 | 25 |
2017 | Communications or public affairs | 33 | 38 |
2017 | Access to information and privacy | 18 | 15 |
2017 | Science and technology | 31 | 16 |
2017 | Legal services | 26 | 32 |
2017 | Administration and operations | 19 | 118 |
2017 | Human resources | 43 | 19 |
2017 | Financial management | 34 | 37 |
2017 | Information management | 32 | 10 |
2017 | Information technology | 20 | 27 |
2017 | Policy | 20 | 40 |
2017 | Project management | 18 | 31 |
2017 | Other services to the public | 42 | 15 |
2017 | None of the above | 26 | 34 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Client contact centre | 7 | 14 |
2017 | Federal regulators | 46 | 42 |
2017 | Compliance, inspection and enforcement | 35 | 25 |
2017 | Communications or public affairs | 36 | 38 |
2017 | Access to information and privacy | 33 | 15 |
2017 | Science and technology | 15 | 16 |
2017 | Legal services | 33 | 32 |
2017 | Administration and operations | 30 | 118 |
2017 | Human resources | 38 | 19 |
2017 | Financial management | 40 | 37 |
2017 | Information management | 31 | 10 |
2017 | Information technology | 11 | 27 |
2017 | Policy | 46 | 40 |
2017 | Project management | 39 | 31 |
2017 | Other services to the public | 37 | 15 |
2017 | None of the above | 36 | 34 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Client contact centre | 6 | 14 |
2017 | Federal regulators | 17 | 42 |
2017 | Compliance, inspection and enforcement | 4 | 25 |
2017 | Communications or public affairs | 16 | 38 |
2017 | Access to information and privacy | 11 | 15 |
2017 | Science and technology | 20 | 16 |
2017 | Legal services | 5 | 32 |
2017 | Administration and operations | 18 | 118 |
2017 | Human resources | 28 | 19 |
2017 | Financial management | 25 | 37 |
2017 | Information management | 8 | 10 |
2017 | Information technology | 20 | 27 |
2017 | Policy | 35 | 40 |
2017 | Project management | 16 | 31 |
2017 | Other services to the public | 18 | 15 |
2017 | None of the above | 16 | 34 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Client contact centre | 37 | 14 |
2017 | Federal regulators | 31 | 42 |
2017 | Compliance, inspection and enforcement | 49 | 25 |
2017 | Communications or public affairs | 43 | 38 |
2017 | Access to information and privacy | 57 | 15 |
2017 | Science and technology | 0 | 16 |
2017 | Legal services | 38 | 32 |
2017 | Administration and operations | 41 | 118 |
2017 | Human resources | 48 | 19 |
2017 | Financial management | 32 | 37 |
2017 | Information management | 23 | 10 |
2017 | Information technology | 27 | 27 |
2017 | Policy | 44 | 40 |
2017 | Project management | 47 | 31 |
2017 | Other services to the public | 25 | 15 |
2017 | None of the above | 27 | 34 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Client contact centre | 8 | 14 |
2017 | Federal regulators | 6 | 42 |
2017 | Compliance, inspection and enforcement | 5 | 25 |
2017 | Communications or public affairs | 5 | 38 |
2017 | Access to information and privacy | 0 | 15 |
2017 | Science and technology | 5 | 16 |
2017 | Legal services | 0 | 32 |
2017 | Administration and operations | 8 | 118 |
2017 | Human resources | 10 | 19 |
2017 | Financial management | 0 | 37 |
2017 | Information management | 9 | 10 |
2017 | Information technology | 11 | 27 |
2017 | Policy | 2 | 40 |
2017 | Project management | 10 | 31 |
2017 | Other services to the public | 5 | 15 |
2017 | None of the above | 3 | 34 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2017 | Client contact centre | 20 | 14 |
2017 | Federal regulators | 47 | 42 |
2017 | Compliance, inspection and enforcement | 49 | 25 |
2017 | Communications or public affairs | 25 | 38 |
2017 | Access to information and privacy | 25 | 15 |
2017 | Science and technology | 62 | 16 |
2017 | Legal services | 49 | 32 |
2017 | Administration and operations | 45 | 118 |
2017 | Human resources | 43 | 19 |
2017 | Financial management | 47 | 37 |
2017 | Information management | 30 | 10 |
2017 | Information technology | 51 | 27 |
2017 | Policy | 51 | 40 |
2017 | Project management | 48 | 31 |
2017 | Other services to the public | 44 | 15 |
2017 | None of the above | 55 | 34 |
Survey year | Demographic | 0 hours (%) |
1 to 9 hours (%) |
10 to 19 hours (%) |
20 to 29 hours (%) |
30 to 39 hours (%) |
40 hours or more (%) |
Total responses |
---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 6 | 46 | 12 | 14 | 6 | 16 | 14 |
2017 | Federal regulators | 12 | 58 | 14 | 4 | 2 | 9 | 42 |
2017 | Compliance, inspection and enforcement | 0 | 64 | 21 | 4 | 4 | 8 | 25 |
2017 | Communications or public affairs | 4 | 65 | 18 | 0 | 2 | 11 | 37 |
2017 | Access to information and privacy | 6 | 94 | 0 | 0 | 0 | 0 | 15 |
2017 | Science and technology | 0 | 53 | 35 | 5 | 0 | 7 | 16 |
2017 | Legal services | 7 | 52 | 15 | 13 | 3 | 9 | 33 |
2017 | Administration and operations | 15 | 50 | 13 | 7 | 3 | 12 | 113 |
2017 | Human resources | 24 | 32 | 10 | 0 | 0 | 34 | 18 |
2017 | Financial management | 9 | 63 | 14 | 9 | 5 | 0 | 37 |
2017 | Information management | 12 | 69 | 8 | 0 | 0 | 12 | 10 |
2017 | Information technology | 4 | 81 | 11 | 4 | 0 | 0 | 27 |
2017 | Policy | 5 | 44 | 25 | 7 | 2 | 16 | 40 |
2017 | Project management | 6 | 45 | 13 | 11 | 14 | 11 | 29 |
2017 | Other services to the public | 0 | 64 | 19 | 0 | 0 | 16 | 15 |
2017 | None of the above | 3 | 47 | 11 | 14 | 0 | 24 | 32 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 34 | 8 | 29 | 14 | 0 | 0 | 14 | 50 | 16 | 14 |
2017 | Federal regulators | 38 | 28 | 7 | 14 | 7 | 0 | 7 | 71 | 22 | 43 |
2017 | Compliance, inspection and enforcement | 23 | 36 | 8 | 7 | 21 | 4 | 0 | 62 | 29 | 25 |
2017 | Communications or public affairs | 26 | 34 | 7 | 16 | 8 | 0 | 9 | 66 | 26 | 38 |
2017 | Access to information and privacy | 31 | 52 | 5 | 0 | 6 | 0 | 6 | 88 | 7 | 15 |
2017 | Science and technology | 31 | 23 | 28 | 12 | 7 | 0 | 0 | 53 | 19 | 16 |
2017 | Legal services | 31 | 29 | 7 | 11 | 10 | 0 | 12 | 68 | 24 | 34 |
2017 | Administration and operations | 25 | 20 | 15 | 13 | 13 | 3 | 10 | 52 | 31 | 118 |
2017 | Human resources | 39 | 40 | 4 | 5 | 5 | 0 | 7 | 84 | 11 | 20 |
2017 | Financial management | 51 | 35 | 3 | 3 | 2 | 0 | 6 | 92 | 5 | 37 |
2017 | Information management | 58 | 0 | 9 | 12 | 9 | 0 | 12 | 66 | 24 | 10 |
2017 | Information technology | 43 | 31 | 3 | 3 | 8 | 4 | 7 | 84 | 13 | 28 |
2017 | Policy | 20 | 27 | 7 | 26 | 13 | 0 | 7 | 51 | 42 | 40 |
2017 | Project management | 25 | 25 | 7 | 16 | 20 | 0 | 7 | 54 | 39 | 31 |
2017 | Other services to the public | 47 | 17 | 12 | 10 | 14 | 0 | 0 | 64 | 24 | 15 |
2017 | None of the above | 36 | 8 | 19 | 12 | 17 | 0 | 9 | 47 | 32 | 34 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2017 | Client contact centre | 0 | 14 | 21 | 8 | 37 | 0 | 20 | 17 | 56 | 14 |
2017 | Federal regulators | 7 | 18 | 9 | 15 | 24 | 5 | 21 | 35 | 53 | 43 |
2017 | Compliance, inspection and enforcement | 0 | 18 | 13 | 9 | 45 | 7 | 7 | 21 | 63 | 25 |
2017 | Communications or public affairs | 4 | 11 | 10 | 10 | 40 | 4 | 20 | 20 | 67 | 38 |
2017 | Access to information and privacy | 6 | 25 | 11 | 0 | 0 | 0 | 57 | 73 | 0 | 15 |
2017 | Science and technology | 12 | 33 | 28 | 5 | 17 | 0 | 5 | 48 | 23 | 16 |
2017 | Legal services | 0 | 10 | 8 | 12 | 28 | 15 | 27 | 17 | 69 | 34 |
2017 | Administration and operations | 8 | 6 | 14 | 16 | 38 | 3 | 14 | 18 | 65 | 118 |
2017 | Human resources | 11 | 5 | 0 | 16 | 31 | 0 | 37 | 25 | 75 | 20 |
2017 | Financial management | 2 | 13 | 15 | 11 | 30 | 3 | 26 | 21 | 58 | 37 |
2017 | Information management | 10 | 20 | 19 | 9 | 20 | 0 | 21 | 38 | 38 | 10 |
2017 | Information technology | 6 | 15 | 11 | 8 | 32 | 12 | 17 | 29 | 55 | 28 |
2017 | Policy | 2 | 2 | 7 | 20 | 47 | 4 | 18 | 6 | 86 | 40 |
2017 | Project management | 0 | 7 | 8 | 15 | 52 | 0 | 19 | 8 | 82 | 30 |
2017 | Other services to the public | 0 | 17 | 20 | 14 | 37 | 0 | 11 | 19 | 58 | 15 |
2017 | None of the above | 12 | 10 | 12 | 15 | 35 | 6 | 9 | 27 | 59 | 34 |