2017 Public Service Employee Annual Survey Results for the Public Services and Procurement Canada by Question 22. With which of the following communities do you most closely identify in relation to your current job? (Mark one only.)

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 39 9 5 3 4 0 82 8 344
2017 Compliance, inspection and enforcement 52 28 7 2 0 7 2 90 3 45
2017 Communications or public affairs 31 39 10 5 2 11 1 80 8 201
2017 Access to information and privacy 38 55 3 4 0 0 0 93 4 29
2017 Security 46 28 12 7 3 5 0 77 10 112
2017 Science and technology 48 32 18 0 0 3 0 82 0 41
2017 Library services 16 58 16 0 0 0 9 82 0 12
2017 Legal services 40 38 0 0 16 7 0 83 17 15
2017 Administration and operations 47 32 10 4 2 4 0 83 6 927
2017 Human resources 50 37 5 2 3 3 0 89 5 380
2017 Financial management 47 35 9 3 4 2 0 84 7 351
2017 Procurement 50 37 8 3 1 2 0 88 4 670
2017 Real property 40 40 10 6 2 2 0 81 9 819
2017 Materiel management 39 42 4 7 2 2 2 85 10 39
2017 Information management 44 38 6 3 5 3 0 85 8 138
2017 Information technology 49 33 11 1 3 2 0 84 4 266
2017 Internal audit 41 41 3 3 4 4 4 89 7 28
2017 Evaluation 46 48 0 0 0 7 0 100 0 15
2017 Policy 41 36 13 3 0 7 0 83 3 98
2017 Project management 44 37 8 6 1 3 0 84 7 305
2017 Other services to the public 40 32 13 2 3 7 3 80 6 152
2017 None of the above 28 38 13 6 3 11 1 74 11 343
2014 Client contact centre 35 41 11 4 3 5 1 81 7 658
2014 Compliance, inspection and enforcement 51 30 10 5 0 3 1 85 5 82
2014 Communications or public affairs 38 37 9 3 1 10 2 85 5 356
2014 Access to information and privacy 37 35 13 2 2 7 2 80 5 45
2014 Security 37 32 16 4 2 6 2 76 7 170
2014 Science and technology 35 44 10 2 2 6 1 85 5 133
2014 Library services 21 68 4 0 0 7 0 96 0 26
2014 Legal services 37 26 9 4 0 18 5 83 6 22
2014 Administration and operations 40 38 12 3 2 4 1 82 6 1540
2014 Human resources 44 44 8 0 1 3 0 90 2 521
2014 Financial management 45 37 9 1 3 4 0 86 5 558
2014 Procurement 43 37 11 3 1 4 0 84 4 1014
2014 Real property 39 37 15 3 2 3 1 79 5 1647
2014 Materiel management 45 23 20 3 4 5 0 72 7 68
2014 Information management 43 33 15 4 0 4 1 80 4 280
2014 Information technology 39 37 14 2 2 4 1 81 4 517
2014 Internal audit 50 39 6 0 0 4 0 94 0 49
2014 Evaluation 31 28 17 10 7 7 0 63 18 29
2014 Other services to the public 35 39 14 2 2 8 0 81 4 275
2014 None of the above 31 37 15 4 2 10 1 76 7 823

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 38 10 8 6 0 0 76 14 345
2017 Compliance, inspection and enforcement 52 32 9 5 3 0 0 84 7 44
2017 Communications or public affairs 23 47 16 11 3 0 0 70 14 199
2017 Access to information and privacy 45 37 4 7 7 0 0 82 14 29
2017 Security 38 25 12 15 10 0 0 63 25 112
2017 Science and technology 37 49 5 2 4 3 0 88 7 41
2017 Library services 33 30 19 19 0 0 0 63 19 12
2017 Legal services 53 25 14 0 8 0 0 78 8 15
2017 Administration and operations 39 38 12 7 5 0 0 77 12 926
2017 Human resources 43 42 8 4 3 1 0 86 6 381
2017 Financial management 35 45 7 9 4 1 0 81 12 352
2017 Procurement 47 36 7 6 4 0 0 83 10 669
2017 Real property 36 40 9 10 6 0 0 75 15 817
2017 Materiel management 41 31 14 8 6 0 0 72 14 39
2017 Information management 46 36 7 6 5 0 0 82 11 138
2017 Information technology 38 42 9 5 5 0 0 80 10 266
2017 Internal audit 37 46 11 3 4 0 0 83 7 29
2017 Evaluation 36 38 20 0 0 6 0 79 0 16
2017 Policy 37 37 10 9 7 0 0 75 15 97
2017 Project management 34 45 10 6 4 0 0 80 10 303
2017 Other services to the public 34 41 11 9 4 0 0 75 14 151
2017 None of the above 21 44 10 16 9 0 0 64 25 341
2014 Client contact centre 37 45 10 5 3 0 0 82 7 656
2014 Compliance, inspection and enforcement 50 36 7 1 4 0 1 88 5 82
2014 Communications or public affairs 41 42 8 6 2 0 0 84 8 355
2014 Access to information and privacy 46 38 7 2 5 0 2 86 7 45
2014 Security 39 35 11 8 7 0 0 75 15 170
2014 Science and technology 39 44 10 4 2 1 0 84 7 133
2014 Library services 44 44 4 4 4 0 0 88 8 26
2014 Legal services 31 56 9 4 0 0 0 87 4 22
2014 Administration and operations 43 39 11 4 3 0 0 82 7 1540
2014 Human resources 50 42 5 2 1 0 0 92 3 520
2014 Financial management 44 40 8 4 3 1 0 85 7 559
2014 Procurement 46 38 11 3 1 0 0 85 4 1016
2014 Real property 41 37 13 5 3 1 0 79 8 1644
2014 Materiel management 40 35 13 6 7 0 0 75 13 68
2014 Information management 43 40 10 5 2 0 0 83 8 279
2014 Information technology 43 42 10 3 2 0 0 86 5 517
2014 Internal audit 53 37 6 4 0 0 0 90 4 49
2014 Evaluation 34 32 10 10 7 7 0 71 18 29
2014 Other services to the public 42 36 13 5 3 0 0 78 8 275
2014 None of the above 35 37 16 6 4 1 0 73 10 824

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 35 16 12 8 0 0 65 19 344
2017 Compliance, inspection and enforcement 36 40 8 7 10 0 0 75 16 45
2017 Communications or public affairs 19 40 14 19 8 0 1 59 27 201
2017 Access to information and privacy 39 40 3 10 7 0 0 79 17 29
2017 Security 34 27 14 14 11 0 0 61 24 112
2017 Science and technology 32 34 17 7 8 3 0 68 15 41
2017 Library services 16 33 7 36 7 0 0 49 43 12
2017 Legal services 37 27 14 0 15 7 0 68 16 15
2017 Administration and operations 34 37 15 8 6 0 0 71 14 920
2017 Human resources 38 36 13 8 4 1 0 75 12 381
2017 Financial management 29 41 12 10 6 0 1 71 17 350
2017 Procurement 37 36 14 7 5 0 0 74 12 668
2017 Real property 30 38 14 10 7 0 0 68 18 816
2017 Materiel management 28 40 15 14 2 0 2 69 16 39
2017 Information management 32 39 14 10 5 0 0 71 15 138
2017 Information technology 33 35 12 12 8 0 0 69 20 265
2017 Internal audit 27 41 25 4 3 0 0 69 7 29
2017 Evaluation 18 42 28 12 0 0 0 60 12 16
2017 Policy 38 30 10 16 5 1 0 68 22 99
2017 Project management 30 35 19 9 7 0 0 65 17 305
2017 Other services to the public 26 28 20 15 9 0 3 56 24 152
2017 None of the above 22 29 17 18 12 1 1 52 30 343
2014 Client contact centre 23 39 17 12 9 0 1 62 21 657
2014 Compliance, inspection and enforcement 34 30 18 15 4 0 0 64 18 82
2014 Communications or public affairs 22 37 17 13 10 0 1 59 24 356
2014 Access to information and privacy 28 29 19 13 9 0 2 58 23 45
2014 Security 34 33 12 9 11 0 1 67 21 169
2014 Science and technology 17 39 22 11 10 0 0 56 21 133
2014 Library services 20 49 13 10 8 0 0 69 18 26
2014 Legal services 35 24 19 13 5 4 0 62 19 22
2014 Administration and operations 32 37 15 8 8 0 0 68 16 1539
2014 Human resources 32 41 15 9 4 0 0 73 12 522
2014 Financial management 30 41 17 7 5 0 1 71 12 559
2014 Procurement 31 40 14 10 5 0 0 71 15 1016
2014 Real property 26 40 15 12 8 0 0 66 20 1648
2014 Materiel management 30 43 12 4 11 0 0 73 15 68
2014 Information management 28 39 16 13 5 0 0 67 17 280
2014 Information technology 26 40 17 11 5 0 0 66 17 517
2014 Internal audit 41 32 12 14 0 0 0 73 14 49
2014 Evaluation 21 24 17 28 10 0 0 45 38 29
2014 Other services to the public 18 31 26 14 10 0 1 49 25 277
2014 None of the above 21 31 22 14 10 1 0 53 25 825

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 36 19 13 9 2 0 58 23 345
2017 Compliance, inspection and enforcement 29 36 12 11 11 0 0 65 23 45
2017 Communications or public affairs 16 35 23 15 8 2 1 52 24 200
2017 Access to information and privacy 18 61 7 3 11 0 0 79 14 29
2017 Security 22 38 14 13 14 0 0 60 26 112
2017 Science and technology 23 45 15 5 7 5 0 71 13 41
2017 Library services 19 42 14 25 0 0 0 61 25 12
2017 Legal services 17 41 20 0 15 0 7 62 16 15
2017 Administration and operations 26 39 15 10 8 1 0 66 19 928
2017 Human resources 29 42 12 10 5 2 0 72 16 379
2017 Financial management 20 39 19 10 9 3 0 61 20 352
2017 Procurement 27 41 16 11 5 1 0 68 16 671
2017 Real property 21 39 17 11 10 1 0 61 22 814
2017 Materiel management 28 34 18 14 6 0 0 62 20 39
2017 Information management 23 38 13 16 6 2 1 63 23 138
2017 Information technology 25 38 16 11 10 0 1 63 21 266
2017 Internal audit 24 41 18 10 7 0 0 66 17 29
2017 Evaluation 18 49 27 6 0 0 0 67 6 16
2017 Policy 30 35 12 13 9 1 0 65 22 99
2017 Project management 22 34 23 10 9 1 0 57 19 305
2017 Other services to the public 18 35 15 15 14 3 1 55 30 152
2017 None of the above 16 32 14 17 16 3 1 51 35 342

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 34 14 10 7 0 0 69 17 346
2017 Compliance, inspection and enforcement 50 34 5 6 5 0 0 84 11 45
2017 Communications or public affairs 35 38 12 7 6 0 2 74 14 200
2017 Access to information and privacy 39 44 3 10 3 0 0 83 14 29
2017 Security 42 24 18 8 8 0 0 66 16 112
2017 Science and technology 45 22 14 10 0 5 5 74 11 41
2017 Library services 16 43 24 16 0 0 0 60 16 12
2017 Legal services 31 27 20 8 8 0 7 62 17 15
2017 Administration and operations 40 33 11 10 7 0 0 73 16 923
2017 Human resources 50 35 6 6 3 1 0 85 9 380
2017 Financial management 30 38 13 8 10 0 1 68 19 350
2017 Procurement 46 34 10 6 3 0 0 80 10 670
2017 Real property 39 36 12 7 5 0 0 75 13 820
2017 Materiel management 36 38 7 7 13 0 0 74 19 39
2017 Information management 40 35 14 6 4 0 1 75 10 138
2017 Information technology 47 31 13 4 4 1 0 79 8 262
2017 Internal audit 48 38 7 3 4 0 0 87 7 29
2017 Evaluation 30 57 12 0 0 0 0 88 0 16
2017 Policy 46 36 9 7 2 0 0 82 9 98
2017 Project management 36 34 15 8 6 0 0 70 14 303
2017 Other services to the public 34 40 14 6 5 1 0 75 11 153
2017 None of the above 30 35 11 11 9 1 2 67 21 343
2014 Client contact centre 28 39 15 9 6 1 2 69 15 658
2014 Compliance, inspection and enforcement 50 35 10 4 2 0 0 84 6 82
2014 Communications or public affairs 38 38 12 7 4 1 1 76 11 355
2014 Access to information and privacy 45 20 12 16 5 0 2 67 21 45
2014 Security 38 35 11 8 7 1 1 74 15 170
2014 Science and technology 35 33 15 9 5 0 3 70 15 133
2014 Library services 30 38 8 16 4 0 4 71 21 26
2014 Legal services 42 27 19 9 0 4 0 71 9 22
2014 Administration and operations 37 35 12 8 6 0 1 73 14 1539
2014 Human resources 43 36 11 6 3 0 1 80 9 523
2014 Financial management 35 35 13 10 7 0 1 70 17 558
2014 Procurement 39 34 13 8 5 0 1 74 13 1016
2014 Real property 33 37 13 10 5 0 1 71 16 1646
2014 Materiel management 39 28 20 4 7 1 0 68 11 68
2014 Information management 38 33 13 10 5 1 0 72 15 279
2014 Information technology 40 36 12 7 3 1 1 78 10 518
2014 Internal audit 35 37 12 12 2 2 0 73 15 49
2014 Evaluation 21 38 28 3 10 0 0 59 14 29
2014 Other services to the public 33 34 14 11 3 1 4 69 15 276
2014 None of the above 30 35 17 10 5 1 2 67 15 824

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 39 13 9 11 0 0 67 20 345
2017 Compliance, inspection and enforcement 33 35 16 5 11 0 0 68 16 45
2017 Communications or public affairs 16 34 19 19 11 1 0 50 31 200
2017 Access to information and privacy 32 40 6 7 14 0 0 72 21 29
2017 Security 24 32 20 10 13 0 0 56 24 112
2017 Science and technology 25 35 23 6 10 0 0 60 16 41
2017 Library services 25 47 9 9 9 0 0 72 19 12
2017 Legal services 30 40 8 7 15 0 0 70 22 15
2017 Administration and operations 31 36 14 10 9 0 0 67 19 925
2017 Human resources 34 40 12 8 6 0 0 75 14 380
2017 Financial management 22 45 15 10 8 0 0 67 18 351
2017 Procurement 34 43 10 7 5 0 0 78 13 668
2017 Real property 29 38 14 11 8 0 0 67 19 818
2017 Materiel management 26 38 9 14 13 0 0 63 27 39
2017 Information management 30 41 14 9 7 0 0 70 16 137
2017 Information technology 28 37 15 12 9 0 0 64 20 265
2017 Internal audit 38 31 18 7 7 0 0 68 13 29
2017 Evaluation 24 42 34 0 0 0 0 66 0 16
2017 Policy 33 30 13 13 11 0 0 63 24 99
2017 Project management 26 42 18 9 5 0 0 68 14 305
2017 Other services to the public 26 31 20 12 12 0 0 57 24 153
2017 None of the above 16 33 17 18 17 0 0 49 35 343
2014 Client contact centre 21 41 19 12 7 1 0 62 19 658
2014 Compliance, inspection and enforcement 23 41 23 7 6 0 0 64 13 82
2014 Communications or public affairs 16 42 19 17 5 1 0 59 22 356
2014 Access to information and privacy 26 33 25 9 5 0 2 60 14 45
2014 Security 16 39 20 12 13 0 0 55 25 170
2014 Science and technology 19 38 25 9 8 0 0 57 18 133
2014 Library services 28 41 15 11 4 0 0 70 15 26
2014 Legal services 19 50 14 13 5 0 0 68 18 22
2014 Administration and operations 27 40 17 10 6 0 0 67 15 1540
2014 Human resources 33 45 12 5 4 0 0 79 9 521
2014 Financial management 25 45 17 8 5 0 0 69 13 557
2014 Procurement 30 44 14 8 4 0 0 75 12 1015
2014 Real property 23 38 20 13 6 0 0 61 19 1646
2014 Materiel management 29 32 24 5 10 0 0 61 15 68
2014 Information management 26 39 19 12 4 0 0 65 16 280
2014 Information technology 23 43 18 11 4 1 0 66 16 517
2014 Internal audit 41 37 12 6 4 0 0 78 10 49
2014 Evaluation 10 38 21 20 7 3 0 50 28 29
2014 Other services to the public 26 35 22 10 7 1 0 61 17 277
2014 None of the above 18 33 25 13 9 1 0 52 22 824

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 39 9 9 5 1 0 77 14 345
2017 Compliance, inspection and enforcement 48 35 8 2 7 0 0 83 9 45
2017 Communications or public affairs 32 46 10 9 2 0 0 78 11 200
2017 Access to information and privacy 53 30 7 3 7 0 0 83 10 29
2017 Security 39 28 21 9 4 0 0 66 13 112
2017 Science and technology 32 46 10 9 3 0 0 78 12 41
2017 Library services 35 56 0 9 0 0 0 91 9 12
2017 Legal services 31 47 8 7 8 0 0 78 14 15
2017 Administration and operations 38 37 12 8 4 0 0 76 12 924
2017 Human resources 41 42 9 4 3 0 0 83 7 380
2017 Financial management 29 45 14 7 5 0 0 74 13 352
2017 Procurement 43 39 10 6 2 0 0 82 8 670
2017 Real property 36 44 9 6 5 0 0 80 11 820
2017 Materiel management 42 38 16 0 4 0 0 80 4 39
2017 Information management 35 44 12 6 4 0 0 79 10 137
2017 Information technology 32 41 11 12 3 0 0 73 16 264
2017 Internal audit 49 31 7 7 7 0 0 79 13 29
2017 Evaluation 36 50 14 0 0 0 0 86 0 16
2017 Policy 38 34 13 7 7 0 0 72 14 98
2017 Project management 35 43 13 6 3 0 0 78 9 304
2017 Other services to the public 35 40 17 6 2 0 0 75 8 153
2017 None of the above 31 40 15 10 4 0 0 70 15 341
2014 Client contact centre 32 44 14 7 4 0 0 76 10 656
2014 Compliance, inspection and enforcement 40 42 10 6 2 0 0 82 8 82
2014 Communications or public affairs 36 44 12 6 2 0 0 80 8 355
2014 Access to information and privacy 33 42 16 5 4 0 0 75 9 45
2014 Security 36 39 12 6 7 0 1 76 13 169
2014 Science and technology 34 46 14 4 1 0 0 80 6 132
2014 Library services 30 42 20 4 4 0 0 72 8 26
2014 Legal services 37 45 4 14 0 0 0 82 14 22
2014 Administration and operations 36 40 12 7 5 0 0 77 12 1539
2014 Human resources 41 44 8 5 2 0 0 86 6 520
2014 Financial management 34 43 13 6 3 1 0 78 9 558
2014 Procurement 37 42 11 6 3 0 0 79 9 1015
2014 Real property 37 42 13 6 3 0 0 79 8 1645
2014 Materiel management 51 32 10 4 3 0 0 83 7 68
2014 Information management 37 37 14 8 4 0 0 75 11 280
2014 Information technology 35 42 13 8 2 0 0 77 10 518
2014 Internal audit 35 51 13 2 0 0 0 85 2 49
2014 Evaluation 21 59 10 0 10 0 0 79 10 29
2014 Other services to the public 42 38 13 3 4 0 0 80 7 277
2014 None of the above 35 40 14 7 4 1 0 75 11 824
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 30 10 5 5 0 0 81 10 345
2017 Compliance, inspection and enforcement 58 25 5 2 11 0 0 83 13 45
2017 Communications or public affairs 56 26 6 7 4 1 2 84 11 200
2017 Access to information and privacy 49 31 14 0 7 0 0 79 7 29
2017 Security 47 26 10 6 9 1 1 74 15 112
2017 Science and technology 51 29 8 10 2 0 0 80 12 41
2017 Library services 16 67 7 9 0 0 0 84 9 12
2017 Legal services 46 19 11 15 8 0 0 66 23 15
2017 Administration and operations 56 25 8 6 5 0 0 82 11 927
2017 Human resources 60 26 6 5 3 0 0 86 8 381
2017 Financial management 51 27 8 5 8 0 0 78 14 351
2017 Procurement 58 26 6 5 5 0 0 84 10 669
2017 Real property 52 26 8 6 8 0 0 78 15 821
2017 Materiel management 52 24 12 4 8 0 0 76 13 39
2017 Information management 52 32 10 1 5 0 0 84 6 138
2017 Information technology 56 26 8 4 5 1 1 83 9 266
2017 Internal audit 60 23 11 3 3 0 0 83 6 29
2017 Evaluation 49 37 7 8 0 0 0 85 8 16
2017 Policy 67 16 2 6 8 0 1 84 14 99
2017 Project management 53 27 8 8 4 1 0 80 12 304
2017 Other services to the public 57 25 8 5 5 1 0 82 10 153
2017 None of the above 45 31 8 6 10 0 0 76 16 344

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 50 30 10 4 5 0 0 81 9 345
2017 Compliance, inspection and enforcement 61 26 6 4 2 0 0 87 6 45
2017 Communications or public affairs 60 23 7 5 3 1 1 85 9 200
2017 Access to information and privacy 62 17 11 0 10 0 0 79 10 29
2017 Security 50 25 11 6 7 1 1 76 13 112
2017 Science and technology 45 35 6 13 2 0 0 79 15 40
2017 Library services 42 41 7 9 0 0 0 84 9 12
2017 Legal services 46 19 19 0 16 0 0 66 16 15
2017 Administration and operations 55 25 10 5 4 1 0 81 9 923
2017 Human resources 61 25 7 4 3 0 0 86 7 381
2017 Financial management 52 24 9 6 7 1 1 78 13 350
2017 Procurement 58 24 8 5 4 0 0 83 9 668
2017 Real property 53 24 10 5 7 1 0 77 12 819
2017 Materiel management 47 28 9 5 10 0 0 76 15 39
2017 Information management 56 27 8 5 4 0 0 83 9 138
2017 Information technology 55 26 8 4 6 0 1 82 10 266
2017 Internal audit 62 31 0 3 3 0 0 94 6 28
2017 Evaluation 66 12 14 8 0 0 0 78 8 16
2017 Policy 64 17 3 8 7 0 1 82 15 98
2017 Project management 52 24 13 7 3 1 0 77 10 304
2017 Other services to the public 53 25 10 5 5 2 0 80 10 153
2017 None of the above 44 28 12 5 9 2 0 73 14 344

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 33 15 12 15 0 0 58 26 345
2017 Compliance, inspection and enforcement 37 31 14 9 9 0 0 68 18 45
2017 Communications or public affairs 23 26 14 23 12 1 0 50 36 199
2017 Access to information and privacy 45 17 21 10 7 0 0 62 17 29
2017 Security 23 28 17 14 19 0 0 51 32 112
2017 Science and technology 30 44 10 9 7 0 0 73 17 41
2017 Library services 33 25 14 28 0 0 0 58 28 12
2017 Legal services 35 30 6 0 23 7 0 69 25 15
2017 Administration and operations 31 31 15 12 12 0 0 61 24 925
2017 Human resources 36 35 12 13 5 0 0 71 17 380
2017 Financial management 25 36 13 12 13 0 0 62 25 351
2017 Procurement 38 35 12 9 7 0 0 73 16 667
2017 Real property 28 33 13 13 12 0 0 61 26 821
2017 Materiel management 33 29 9 14 15 0 0 62 29 39
2017 Information management 37 30 11 12 9 1 0 67 22 138
2017 Information technology 34 32 13 10 10 0 0 66 20 266
2017 Internal audit 35 37 7 14 7 0 0 72 21 29
2017 Evaluation 18 42 34 6 0 0 0 60 6 16
2017 Policy 36 29 7 13 15 0 0 65 28 99
2017 Project management 27 37 17 12 6 1 0 64 18 303
2017 Other services to the public 25 32 19 12 12 0 0 57 24 153
2017 None of the above 20 27 12 18 21 0 0 48 40 343

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 39 16 9 11 3 1 63 20 342
2017 Compliance, inspection and enforcement 10 49 23 11 5 2 0 60 16 45
2017 Communications or public affairs 17 28 28 12 8 7 0 48 22 199
2017 Access to information and privacy 44 28 18 7 3 0 0 72 10 29
2017 Security 30 29 22 11 7 2 0 60 18 112
2017 Science and technology 21 34 23 12 5 5 0 58 17 41
2017 Library services 43 7 7 26 0 16 0 61 31 12
2017 Legal services 37 28 13 8 8 7 0 69 17 15
2017 Administration and operations 26 39 19 8 6 1 0 66 14 919
2017 Human resources 34 35 18 7 3 2 0 71 11 381
2017 Financial management 28 42 17 5 6 1 1 71 11 349
2017 Procurement 31 39 17 7 4 1 0 71 11 668
2017 Real property 26 34 21 9 7 2 0 62 16 820
2017 Materiel management 36 23 22 14 6 0 0 58 20 39
2017 Information management 30 39 16 10 4 1 1 70 14 138
2017 Information technology 29 34 21 9 4 2 0 65 13 266
2017 Internal audit 21 30 31 18 0 0 0 51 18 29
2017 Evaluation 23 52 13 6 0 6 0 80 6 16
2017 Policy 28 34 19 10 6 3 0 64 17 99
2017 Project management 23 37 23 10 5 2 0 62 15 301
2017 Other services to the public 23 27 20 13 10 7 1 55 24 153
2017 None of the above 18 30 23 13 10 4 1 51 25 343

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 22 41 16 14 0 0 29 30 340
2017 Compliance, inspection and enforcement 4 11 62 14 8 0 0 15 23 44
2017 Communications or public affairs 2 15 43 25 14 0 0 17 39 197
2017 Access to information and privacy 14 21 48 7 10 0 0 35 17 29
2017 Security 7 21 36 22 14 0 0 27 37 111
2017 Science and technology 3 26 37 24 9 0 0 29 33 40
2017 Library services 8 28 35 28 0 0 0 36 28 11
2017 Legal services 0 21 27 30 15 7 0 23 49 15
2017 Administration and operations 6 18 40 23 13 0 0 24 36 916
2017 Human resources 4 15 44 24 13 0 0 19 37 380
2017 Financial management 1 17 45 21 15 0 0 19 36 347
2017 Procurement 4 20 46 22 7 0 1 24 30 659
2017 Real property 3 15 43 25 13 1 0 19 38 817
2017 Materiel management 9 22 46 13 8 2 0 31 22 39
2017 Information management 5 37 35 20 4 0 0 41 23 135
2017 Information technology 3 17 45 26 8 0 0 21 34 263
2017 Internal audit 4 18 43 17 11 7 0 24 30 29
2017 Evaluation 6 39 30 18 6 0 0 46 24 16
2017 Policy 4 19 40 25 11 0 0 23 37 99
2017 Project management 4 11 37 39 9 0 0 15 48 303
2017 Other services to the public 8 18 38 23 12 1 1 26 35 152
2017 None of the above 5 14 40 23 18 0 0 18 41 342

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 22 37 19 8 0 1 27 35 342
2017 Compliance, inspection and enforcement 11 12 39 27 11 0 0 38 23 43
2017 Communications or public affairs 8 26 39 21 7 0 0 28 33 197
2017 Access to information and privacy 7 18 30 19 26 0 0 45 25 28
2017 Security 19 18 33 25 4 0 0 29 37 110
2017 Science and technology 8 15 36 30 11 0 0 41 23 41
2017 Library services 9 9 48 24 9 0 0 33 19 12
2017 Legal services 0 37 13 21 22 7 0 46 40 14
2017 Administration and operations 13 23 37 19 7 0 0 27 36 918
2017 Human resources 10 25 38 18 7 1 1 25 36 372
2017 Financial management 13 21 43 16 8 0 0 23 34 349
2017 Procurement 8 20 44 20 7 0 0 27 28 656
2017 Real property 12 24 42 18 5 0 0 22 36 807
2017 Materiel management 6 17 45 26 7 0 0 33 22 39
2017 Information management 5 17 38 27 11 0 1 39 22 138
2017 Information technology 7 25 46 17 5 0 1 22 32 264
2017 Internal audit 11 21 31 29 0 7 0 31 35 28
2017 Evaluation 6 6 57 24 6 0 0 30 12 16
2017 Policy 10 30 39 14 6 0 0 20 40 99
2017 Project management 9 28 41 16 5 0 0 22 37 298
2017 Other services to the public 11 22 35 20 11 0 1 32 33 154
2017 None of the above 16 23 36 19 6 0 0 25 39 340
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 17 83 340
2017 Compliance, inspection and enforcement 15 85 44
2017 Communications or public affairs 13 87 199
2017 Access to information and privacy 24 76 29
2017 Security 34 66 108
2017 Administration and operations 19 81 914
2017 Human resources 12 88 373
2017 Financial management 22 78 347
2017 Procurement 19 81 662
2017 Real property 23 77 810
2017 Materiel management 16 84 39
2017 Information management 21 79 135
2017 Information technology 16 84 260
2017 Internal audit 21 79 29
2017 Policy 21 79 98
2017 Project management 19 81 303
2017 Other services to the public 17 83 152
2017 None of the above 16 84 341
2014 Client contact centre 15 85 655
2014 Compliance, inspection and enforcement 19 81 82
2014 Communications or public affairs 13 87 355
2014 Access to information and privacy 19 81 45
2014 Security 33 67 169
2014 Science and technology 11 89 133
2014 Administration and operations 20 80 1537
2014 Human resources 14 86 523
2014 Financial management 18 82 558
2014 Procurement 18 82 1014
2014 Real property 18 82 1643
2014 Materiel management 21 79 67
2014 Information management 17 83 278
2014 Information technology 13 87 518
2014 Internal audit 15 85 49
2014 Evaluation 24 76 29
2014 Other services to the public 17 83 277
2014 None of the above 18 82 824

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 48 58
2017 Communications or public affairs 55 28
2017 Security 60 37
2017 Administration and operations 47 173
2017 Human resources 29 45
2017 Financial management 42 77
2017 Procurement 42 126
2017 Real property 45 181
2017 Information management 43 28
2017 Information technology 49 42
2017 Policy 45 20
2017 Project management 45 56
2017 Other services to the public 51 24
2017 None of the above 49 56
2014 Client contact centre 49 102
2014 Compliance, inspection and enforcement 31 16
2014 Communications or public affairs 43 47
2014 Security 51 55
2014 Science and technology 34 15
2014 Administration and operations 48 299
2014 Human resources 34 75
2014 Financial management 36 98
2014 Procurement 43 180
2014 Real property 50 292
2014 Materiel management 40 14
2014 Information management 47 47
2014 Information technology 54 67
2014 Other services to the public 48 46
2014 None of the above 42 145

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 65 58
2017 Communications or public affairs 71 28
2017 Security 77 37
2017 Administration and operations 68 173
2017 Human resources 77 45
2017 Financial management 77 77
2017 Procurement 59 127
2017 Real property 69 181
2017 Information management 72 28
2017 Information technology 67 42
2017 Project management 68 56
2017 Other services to the public 51 24
2017 None of the above 66 56
2014 Client contact centre 64 102
2014 Compliance, inspection and enforcement 56 16
2014 Communications or public affairs 59 47
2014 Security 73 55
2014 Science and technology 73 15
2014 Administration and operations 67 299
2014 Human resources 72 75
2014 Financial management 72 98
2014 Procurement 62 180
2014 Real property 58 292
2014 Materiel management 74 14
2014 Information management 57 47
2014 Information technology 60 67
2014 Other services to the public 62 46
2014 None of the above 67 145

Question 15c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 11 173
2017 Financial management 11 77
2017 Procurement 8 126
2017 Real property 9 181
2017 Information technology 17 42
2017 None of the above 10 56
2014 Client contact centre 6 102
2014 Security 11 55
2014 Science and technology 0 15
2014 Administration and operations 7 299
2014 Human resources 7 75
2014 Financial management 8 98
2014 Procurement 8 180
2014 Real property 12 292
2014 Information management 12 47
2014 Information technology 16 67
2014 None of the above 6 145

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Communications or public affairs 0 28
2017 Security 0 37
2017 Administration and operations 0 173
2017 Human resources 0 45
2017 Financial management 0 77
2017 Procurement 0 126
2017 Information management 0 28
2017 Information technology 0 42
2017 Policy 0 20
2017 Other services to the public 0 24
2017 None of the above 0 56
2014 Client contact centre 0 102
2014 Compliance, inspection and enforcement 0 16
2014 Communications or public affairs 0 47
2014 Security 0 55
2014 Science and technology 0 15
2014 Administration and operations 0 299
2014 Human resources 0 75
2014 Financial management 0 98
2014 Real property 0 292
2014 Materiel management 0 14
2014 Information management 0 47
2014 Information technology 0 67
2014 Other services to the public 0 46
2014 None of the above 0 145

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 5 173
2017 Procurement 13 126
2017 Real property 15 181
2017 Policy 0 20
2017 Project management 21 56
2017 None of the above 13 56
2014 Client contact centre 6 102
2014 Administration and operations 5 299
2014 Human resources 11 75
2014 Procurement 17 180
2014 Real property 14 292
2014 None of the above 9 145

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 10 58
2017 Administration and operations 4 173
2017 Financial management 0 77
2017 Procurement 6 126
2017 Real property 4 181
2017 Information technology 0 42
2017 Policy 0 20
2017 Project management 9 56
2014 Compliance, inspection and enforcement 0 16
2014 Science and technology 0 15
2014 Administration and operations 5 299
2014 Procurement 7 180
2014 Real property 6 292
2014 Materiel management 0 14
2014 Information management 0 47
2014 None of the above 4 145

Question 15g. From whom did you experience harassment on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Procurement 7 126
2017 Policy 0 20
2014 Client contact centre 5 102
2014 Compliance, inspection and enforcement 0 16
2014 Science and technology 0 15
2014 Administration and operations 3 299
2014 Financial management 5 98
2014 Real property 4 292
2014 Materiel management 0 14
2014 Information technology 8 67
2014 None of the above 4 145
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 10 90 344
2017 Communications or public affairs 6 94 201
2017 Security 18 82 112
2017 Science and technology 15 85 41
2017 Administration and operations 9 91 923
2017 Human resources 8 92 379
2017 Financial management 13 87 348
2017 Procurement 11 89 665
2017 Real property 15 85 814
2017 Information management 10 90 135
2017 Information technology 6 94 265
2017 Policy 10 90 98
2017 Project management 12 88 305
2017 Other services to the public 5 95 154
2017 None of the above 9 91 343
2014 Client contact centre 5 95 658
2014 Compliance, inspection and enforcement 6 94 82
2014 Communications or public affairs 3 97 354
2014 Security 11 89 170
2014 Science and technology 5 95 132
2014 Administration and operations 7 93 1535
2014 Human resources 6 94 523
2014 Financial management 5 95 557
2014 Procurement 7 93 1013
2014 Real property 8 92 1644
2014 Materiel management 12 88 68
2014 Information management 5 95 280
2014 Information technology 6 94 517
2014 Evaluation 20 80 29
2014 Other services to the public 7 93 277
2014 None of the above 6 94 823

Question 17a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 23 33
2017 Security 47 20
2017 Administration and operations 40 80
2017 Human resources 39 29
2017 Financial management 37 47
2017 Procurement 33 75
2017 Real property 32 111
2017 Information management 40 13
2017 Information technology 52 16
2017 Project management 39 36
2017 None of the above 34 31
2014 Client contact centre 37 33
2014 Communications or public affairs 60 12
2014 Security 33 18
2014 Administration and operations 37 115
2014 Human resources 35 29
2014 Financial management 32 28
2014 Procurement 35 72
2014 Real property 37 131
2014 Information technology 31 33
2014 Other services to the public 34 18
2014 None of the above 27 52

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Security 75 20
2017 Administration and operations 77 80
2017 Human resources 70 29
2017 Financial management 76 47
2017 Procurement 73 75
2017 Real property 84 111
2017 Information technology 68 16
2017 Project management 79 36
2017 None of the above 78 31
2014 Client contact centre 91 33
2014 Communications or public affairs 100 12
2014 Security 89 18
2014 Administration and operations 79 115
2014 Human resources 80 29
2014 Financial management 89 28
2014 Procurement 84 72
2014 Real property 83 131
2014 Information management 77 13
2014 Information technology 88 33
2014 Other services to the public 84 18
2014 None of the above 90 52

Question 17c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Communications or public affairs 0 12
2017 Human resources 0 29
2017 Information management 0 13
2017 None of the above 0 31
2014 Communications or public affairs 0 12
2014 Financial management 0 28
2014 Information management 0 13

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 0 33
2017 Communications or public affairs 0 12
2017 Security 0 20
2017 Administration and operations 0 80
2017 Human resources 0 29
2017 Financial management 0 47
2017 Procurement 0 75
2017 Information management 0 13
2017 None of the above 0 31
2014 Client contact centre 0 33
2014 Communications or public affairs 0 12
2014 Security 0 18
2014 Administration and operations 0 115
2014 Human resources 0 29
2014 Financial management 0 28
2014 Procurement 0 72
2014 Real property 0 131
2014 Information management 0 13
2014 Information technology 0 33
2014 Other services to the public 0 18
2014 None of the above 0 52

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Communications or public affairs 0 12
2017 Financial management 10 47
2017 Procurement 9 75
2017 Real property 11 111
2014 Communications or public affairs 0 12
2014 Administration and operations 10 115
2014 Procurement 17 72
2014 Real property 11 131
2014 None of the above 0 52

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Communications or public affairs 0 12
2017 Security 0 20
2017 Information technology 0 16
2017 Project management 13 36
2017 None of the above 0 31
2014 Communications or public affairs 0 12
2014 Human resources 0 29
2014 Procurement 7 72
2014 Real property 4 131
2014 Information management 0 13
2014 Other services to the public 0 18
2014 None of the above 0 52

Question 17g. From whom did you experience discrimination on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Communications or public affairs 0 12
2017 Procurement 9 75
2017 Real property 11 111
2014 Security 0 18
2014 Administration and operations 12 115
2014 Procurement 7 72
2014 Real property 8 131
2014 Information management 0 13