2018 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 42 14 7 3 0 0 76 10 2593
2018 Non-shift worker 33 43 12 7 4 0 0 76 12 25027
2017 Shift worker 32 45 13 6 3 0 0 77 10 2606
2017 Non-shift worker 31 45 12 7 4 0 0 76 12 26497
2014 Shift worker 30 47 14 6 3 0 0 77 9 2246
2014 Non-shift worker 31 46 12 7 4 0 0 77 12 29639
2011 Shift worker 31 43 15 7 4 0 0 74 11 2575
2011 Non-shift worker 33 43 12 7 4 0 0 77 11 28883
2008 Shift worker 30 46 14 7 3 0 0 76 10 2004
2008 Non-shift worker 34 44 11 7 4 0 0 78 11 26949

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 37 18 8 5 0 0 69 13 2604
2018 Non-shift worker 28 38 15 11 7 0 0 67 19 25073
2017 Shift worker 29 39 18 8 5 0 0 69 13 2603
2017 Non-shift worker 26 38 15 12 9 0 0 64 20 26462

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 36 11 3 1 0 0 85 5 2586
2018 Non-shift worker 50 35 10 3 2 0 0 86 5 24945
2017 Shift worker 50 36 10 3 1 0 0 86 4 2604
2017 Non-shift worker 51 35 9 3 1 0 0 86 5 26434
2014 Shift worker 59 29 8 3 1 0 0 88 4 2247
2014 Non-shift worker 61 28 7 2 1 0 0 89 3 29621
2011 Shift worker 55 33 9 2 1 0 0 88 3 2576
2011 Non-shift worker 59 30 7 2 1 0 0 89 3 28940

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 39 11 5 2 0 0 82 7 2606
2018 Non-shift worker 40 41 11 6 3 0 0 80 9 25109
2017 Shift worker 41 40 11 4 3 0 0 81 8 2600
2017 Non-shift worker 39 41 11 6 3 0 0 80 9 26377
2014 Shift worker 41 41 11 5 2 0 0 82 7 2243
2014 Non-shift worker 41 40 11 5 3 0 0 81 8 29624
2011 Shift worker 37 44 11 6 3 0 0 80 9 2573
2011 Non-shift worker 39 43 10 5 3 0 0 82 8 28934
2008 Shift worker 36 45 11 5 3 0 0 81 8 2012
2008 Non-shift worker 40 43 8 5 3 0 0 84 8 27087

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 51 30 12 4 2 1 0 82 7 2594
2018 Non-shift worker 40 33 15 7 5 0 0 74 12 25016
2017 Shift worker 46 32 14 4 3 0 0 79 7 2604
2017 Non-shift worker 36 34 15 8 5 1 0 71 13 26448
2014 Shift worker 42 36 12 6 2 1 0 79 9 2245
2014 Non-shift worker 34 36 15 9 6 1 0 71 15 29641
2011 Shift worker 32 39 16 6 5 1 0 72 12 2565
2011 Non-shift worker 31 38 17 8 5 1 0 69 13 28892

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 33 12 6 2 0 0 80 8 2577
2018 Non-shift worker 37 36 14 8 5 0 0 73 12 24914
2017 Shift worker 43 35 13 5 3 0 0 78 9 2602
2017 Non-shift worker 34 37 14 9 5 0 0 71 14 26457
2014 Shift worker 39 39 13 7 2 0 0 78 9 2245
2014 Non-shift worker 33 38 14 9 5 0 0 71 15 29634
2011 Shift worker 31 42 15 7 4 0 0 73 11 2567
2011 Non-shift worker 30 40 15 9 5 0 0 71 14 28873
2008 Shift worker 33 42 14 7 3 0 0 76 10 2009
2008 Non-shift worker 31 42 13 9 5 0 0 74 13 27050

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 25 21 9 7 3 0 62 16 2600
2018 Non-shift worker 33 27 19 11 7 3 0 62 19 25072
2017 Shift worker 33 26 19 8 7 6 1 63 17 2606
2017 Non-shift worker 31 27 18 11 7 5 0 61 19 26452
2014 Shift worker 31 27 19 11 7 5 1 61 19 2247
2014 Non-shift worker 32 28 18 11 7 4 0 62 19 29633
2011 Shift worker 26 28 19 11 10 5 1 58 23 2564
2011 Non-shift worker 30 28 18 11 8 5 0 61 20 28879
2008 Shift worker 25 28 19 12 9 6 0 57 22 2008
2008 Non-shift worker 29 30 17 11 7 5 0 63 20 27061
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 29 8 3 2 2 0 87 5 2589
2018 Non-shift worker 49 30 10 5 4 2 1 80 9 24973
2017 Shift worker 55 29 9 3 2 2 1 87 4 2609
2017 Non-shift worker 47 31 11 5 3 2 1 80 9 26503
2014 Shift worker 53 31 9 4 2 2 1 86 5 2246
2014 Non-shift worker 47 31 11 5 4 2 1 80 9 29638
2011 Shift worker 47 33 11 4 3 2 1 82 8 2571
2011 Non-shift worker 44 32 11 6 4 2 1 79 10 28909
2008 Shift worker 45 35 10 4 3 3 0 83 7 2014
2008 Non-shift worker 44 31 11 6 4 3 1 78 11 27075

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 30 8 4 2 1 0 86 6 2580
2018 Non-shift worker 47 33 9 6 4 1 0 80 10 24922
2017 Shift worker 54 31 8 4 2 1 0 86 6 2609
2017 Non-shift worker 46 34 9 7 4 1 0 81 10 26487
2014 Shift worker 51 35 8 4 2 0 0 86 6 2247
2014 Non-shift worker 46 34 9 7 4 1 0 81 10 29630
2011 Shift worker 45 36 10 5 3 1 0 82 8 2573
2011 Non-shift worker 42 36 9 8 4 1 0 79 12 28881
2008 Shift worker 44 38 9 6 3 1 0 83 8 2014
2008 Non-shift worker 42 36 9 7 5 1 0 78 12 27068

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 27 10 4 2 1 0 84 6 2594
2018 Non-shift worker 50 29 10 6 5 0 0 80 10 25001
2017 Shift worker 60 26 8 3 2 0 0 86 6 2599
2017 Non-shift worker 54 27 9 5 4 0 0 81 9 26456
2014 Shift worker 55 31 7 4 2 0 0 87 6 2245
2014 Non-shift worker 54 29 8 5 4 0 0 83 9 29626

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 30 14 4 2 9 0 77 7 2602
2018 Non-shift worker 31 31 16 8 6 6 0 67 15 25148
2017 Shift worker 39 29 14 3 3 11 1 77 7 2604
2017 Non-shift worker 30 32 15 8 7 7 0 67 16 26508
2014 Shift worker 37 33 12 5 3 10 0 78 9 2244
2014 Non-shift worker 30 32 15 8 6 8 0 68 15 29625
2011 Shift worker 28 33 18 6 5 9 1 68 12 2573
2011 Non-shift worker 24 32 19 10 8 7 0 61 19 28908

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 30 16 6 4 5 0 72 11 2596
2018 Non-shift worker 28 33 17 12 8 2 0 62 20 25066
2017 Shift worker 36 29 18 6 5 5 1 69 12 2610
2017 Non-shift worker 26 32 17 12 9 3 0 60 22 26501
2014 Shift worker 35 31 18 8 5 3 0 69 13 2243
2014 Non-shift worker 25 33 18 12 8 3 0 61 21 29627
2011 Shift worker 26 34 21 8 7 4 0 62 16 2563
2011 Non-shift worker 21 34 19 13 11 3 0 56 24 28878
2008 Shift worker 29 37 18 7 6 3 1 68 13 2011
2008 Non-shift worker 24 35 17 11 10 3 0 60 22 27046

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 31 18 9 5 8 0 64 15 2592
2018 Non-shift worker 19 30 21 15 10 5 0 53 25 25064
2017 Shift worker 27 28 19 11 7 9 1 60 19 2605
2017 Non-shift worker 18 30 19 16 10 6 0 52 28 26481
2014 Shift worker 26 30 19 12 6 7 0 60 19 2244
2014 Non-shift worker 17 31 20 16 10 6 0 51 27 29612
2011 Shift worker 16 35 21 13 6 9 1 56 21 2568
2011 Non-shift worker 12 33 20 17 10 7 0 49 29 28925
2008 Shift worker 16 36 20 13 6 9 1 57 21 2005
2008 Non-shift worker 12 34 19 18 10 7 0 49 30 27055

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 33 18 10 5 4 0 66 16 2601
2018 Non-shift worker 20 33 18 16 10 3 0 55 26 25101
2017 Shift worker 29 32 16 9 6 6 0 66 17 2596
2017 Non-shift worker 19 34 17 15 11 4 0 56 27 26474
2014 Shift worker 27 35 18 11 5 3 0 64 17 2244
2014 Non-shift worker 19 35 17 16 10 3 0 56 27 29604
2011 Shift worker 18 39 19 13 6 5 0 60 20 2565
2011 Non-shift worker 15 37 17 17 10 3 0 54 28 28897
2008 Shift worker 24 43 16 10 4 4 0 70 14 2008
2008 Non-shift worker 18 41 15 16 7 3 0 61 24 27053
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 35 21 9 7 0 0 63 16 2598
2018 Non-shift worker 24 36 18 12 9 0 0 61 22 25093
2017 Shift worker 26 39 19 9 5 1 0 66 15 2601
2017 Non-shift worker 23 37 17 13 9 0 0 60 23 26486
2014 Shift worker 22 39 20 12 7 0 0 61 19 2244
2014 Non-shift worker 21 36 18 15 10 0 0 58 25 29632
2011 Shift worker 19 40 18 14 8 1 0 60 22 2574
2011 Non-shift worker 19 39 17 15 10 0 0 58 25 28938

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 38 13 5 2 0 0 80 7 2605
2018 Non-shift worker 32 43 12 9 4 0 0 76 12 25125
2017 Shift worker 42 42 8 5 2 0 0 84 7 2608
2017 Non-shift worker 32 45 11 9 3 0 0 77 12 26469

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 26 21 9 6 14 1 57 18 2596
2018 Non-shift worker 15 24 20 14 11 15 2 46 30 25031
2017 Shift worker 21 25 18 10 6 18 2 58 19 2604
2017 Non-shift worker 12 23 19 16 11 18 2 43 33 26471
2014 Shift worker 19 26 17 13 8 15 2 54 25 2245
2014 Non-shift worker 12 23 19 17 12 15 2 42 35 29634

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 33 11 5 3 1 0 82 7 2596
2018 Non-shift worker 41 35 12 7 4 1 0 77 12 25011
2017 Shift worker 46 34 10 6 2 1 1 82 8 2609
2017 Non-shift worker 40 37 11 8 4 1 0 77 12 26507
2014 Shift worker 42 38 9 7 2 1 1 82 9 2247
2014 Non-shift worker 40 37 11 8 5 1 0 77 12 29641
2011 Shift worker 39 38 12 7 4 0 0 78 11 2578
2011 Non-shift worker 35 39 12 9 5 1 0 75 14 28917
2008 Shift worker 39 39 11 6 3 1 1 79 10 2012
2008 Non-shift worker 37 37 11 9 6 1 0 75 15 27075

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 34 9 6 2 1 2 82 9 83
2018 Non-shift worker 34 37 11 8 5 1 3 74 14 3881
2017 Shift worker 37 42 10 6 3 3 0 81 9 92
2017 Non-shift worker 35 38 10 9 5 1 2 75 14 3921
2014 Shift worker 39 41 9 9 0 3 0 82 9 79
2014 Non-shift worker 36 35 10 9 5 2 3 75 14 4383

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 45 8 11 3 0 0 78 14 2612
2018 Non-shift worker 23 47 9 14 6 0 0 71 20 25162
2017 Shift worker 33 43 10 10 4 0 0 76 14 2607
2017 Non-shift worker 24 43 11 15 7 0 0 67 22 26503
2014 Shift worker 31 45 10 10 4 0 0 77 13 2245
2014 Non-shift worker 25 43 11 14 7 0 0 68 21 29624
2011 Shift worker 29 46 11 10 4 0 1 75 14 2571
2011 Non-shift worker 26 44 11 12 5 0 1 71 17 28913
2008 Shift worker 32 45 9 10 4 0 0 77 14 2009
2008 Non-shift worker 25 46 11 12 5 0 0 71 18 27069

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 40 16 8 3 0 0 73 11 2603
2018 Non-shift worker 38 40 12 7 4 0 0 78 10 25085
2017 Shift worker 32 40 16 7 4 0 0 73 11 2605
2017 Non-shift worker 38 40 12 7 4 0 0 77 10 26487
2014 Shift worker 30 41 17 7 4 0 0 72 11 2246
2014 Non-shift worker 37 40 12 6 4 0 0 77 10 29639
2011 Shift worker 33 39 15 7 5 0 1 72 12 2570
2011 Non-shift worker 39 38 12 6 4 0 0 77 11 28912
2008 Shift worker 25 44 16 8 5 0 0 70 14 2010
2008 Non-shift worker 34 43 12 7 4 0 0 77 11 27077

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 39 12 7 3 0 0 77 10 2584
2018 Non-shift worker 43 40 9 6 3 0 0 83 9 24927
2017 Shift worker 39 40 11 6 4 0 0 79 10 2601
2017 Non-shift worker 43 40 8 6 3 0 0 83 9 26464
2014 Shift worker 36 42 12 7 3 0 0 77 10 2247
2014 Non-shift worker 43 39 9 6 3 0 0 82 9 29617
2011 Shift worker 32 43 12 7 5 0 0 76 12 2571
2011 Non-shift worker 41 42 8 5 3 0 0 83 9 28920
2008 Shift worker 31 47 10 7 4 0 0 79 11 2011
2008 Non-shift worker 39 45 8 5 3 0 0 84 8 27079

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 32 18 9 6 2 0 66 15 2595
2018 Non-shift worker 23 34 18 14 10 2 0 58 24 25048
2017 Shift worker 32 34 15 10 6 3 0 68 16 2604
2017 Non-shift worker 24 35 16 14 9 2 0 60 23 26458
2014 Shift worker 29 36 15 12 6 2 0 66 19 2246
2014 Non-shift worker 25 35 16 13 9 2 0 62 22 29631
2011 Shift worker 24 39 17 11 8 1 1 64 19 2573
2011 Non-shift worker 24 38 16 13 8 1 0 63 21 28920
2008 Shift worker 24 42 17 10 5 1 0 67 15 2013
2008 Non-shift worker 23 40 16 12 8 1 0 63 21 27066

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 28 17 12 8 3 1 62 21 2592
2018 Non-shift worker 23 30 15 15 14 1 1 55 30 25045
2017 Shift worker 29 30 15 11 10 3 2 62 22 2603
2017 Non-shift worker 23 30 14 15 15 2 1 54 31 26470
2014 Shift worker 27 30 15 13 10 2 2 60 24 2247
2014 Non-shift worker 22 30 14 15 15 2 1 54 32 29629
2011 Shift worker 19 32 16 15 14 2 2 53 30 2567
2011 Non-shift worker 19 31 14 17 17 1 1 50 35 28913
2008 Shift worker 22 39 15 12 9 2 2 62 22 2010
2008 Non-shift worker 19 37 13 15 14 1 1 57 30 27071

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 33 22 12 8 0 1 58 20 2600
2018 Non-shift worker 27 37 15 12 8 0 0 64 21 25028
2017 Shift worker 23 37 19 12 7 1 1 61 20 2599
2017 Non-shift worker 26 39 14 12 8 0 0 66 20 26413
2014 Shift worker 18 39 18 16 9 1 0 57 25 2247
2014 Non-shift worker 22 40 14 14 10 0 0 62 24 29641
2011 Shift worker 21 38 19 12 8 1 1 60 21 2570
2011 Non-shift worker 28 41 13 11 7 0 0 70 18 28907

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 33 21 11 7 0 1 60 19 2588
2018 Non-shift worker 30 35 17 11 7 0 0 64 18 24971
2017 Shift worker 28 33 20 11 6 1 1 62 18 2602
2017 Non-shift worker 29 35 17 11 7 0 0 65 19 26412
2014 Shift worker 22 35 20 13 9 0 1 57 22 2247
2014 Non-shift worker 26 36 16 12 9 0 0 63 21 29634

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 39 14 8 3 0 0 75 11 2597
2018 Non-shift worker 31 38 15 9 5 0 0 70 15 25017
2017 Shift worker 37 41 12 7 3 0 0 78 10 2602
2017 Non-shift worker 31 40 14 10 5 0 0 71 15 26409
2014 Shift worker 33 44 13 7 3 0 0 77 10 2246
2014 Non-shift worker 30 40 14 9 6 0 0 70 15 29635
2011 Shift worker 39 42 11 6 2 0 0 81 8 2563
2011 Non-shift worker 37 41 11 7 3 1 0 79 9 28898

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 30 25 9 5 5 1 59 15 2597
2018 Non-shift worker 20 35 23 11 7 4 0 58 19 25089
2017 Shift worker 23 32 22 9 6 7 1 60 16 2607
2017 Non-shift worker 20 34 21 11 7 5 0 58 20 26475

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 35 11 4 3 1 1 81 7 2599
2018 Non-shift worker 46 34 9 6 3 0 0 81 10 25099
2017 Shift worker 44 35 11 5 3 0 1 80 9 2607
2017 Non-shift worker 44 35 9 7 4 0 0 79 11 26470
2014 Shift worker 39 34 14 7 4 1 1 75 11 2246
2014 Non-shift worker 42 35 11 7 4 0 0 78 11 29629
2011 Shift worker 35 40 12 7 4 1 1 76 11 2572
2011 Non-shift worker 42 38 10 6 3 0 1 80 9 28912

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 28 10 3 1 0 2 86 4 2616
2018 Non-shift worker 42 33 15 6 3 0 1 76 9 25184
2017 Shift worker 56 30 8 2 1 0 3 89 3 2610
2017 Non-shift worker 43 34 13 5 2 0 2 79 7 26506
2014 Shift worker 57 29 9 2 1 0 2 88 3 2246
2014 Non-shift worker 41 34 16 5 3 0 1 76 8 29643
2011 Shift worker 55 29 9 3 1 0 3 86 4 2575
2011 Non-shift worker 39 35 17 6 3 0 1 74 9 28938
2008 Shift worker 47 35 11 3 1 0 3 84 5 2011
2008 Non-shift worker 33 36 19 7 4 0 1 70 11 27083

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 20 43 38 2614
2018 Non-shift worker 23 43 34 25232
2017 Shift worker 22 44 34 2607
2017 Non-shift worker 22 45 33 26499
2014 Shift worker 22 44 34 2247
2014 Non-shift worker 22 45 33 29641
2011 Shift worker 24 45 32 2576
2011 Non-shift worker 22 46 31 28953

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Shift worker 7 46 24 6 12 5 511
2018 Non-shift worker 23 45 19 5 3 5 5671
2017 Shift worker 9 39 20 5 19 8 556
2017 Non-shift worker 26 41 16 5 6 6 5831
2014 Shift worker 7 54 20 10 9999 10 492
2014 Non-shift worker 27 45 14 8 9999 6 6428
2011 Shift worker 11 42 27 8 9999 11 604
2011 Non-shift worker 26 44 17 7 9999 6 6479
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 51 37 8 3 1 0 0 88 4 2610
2018 Non-shift worker 47 39 8 4 2 0 0 87 5 25130
2017 Shift worker 48 38 8 3 2 1 0 87 5 2606
2017 Non-shift worker 43 40 9 5 3 0 0 84 7 26458
2014 Shift worker 41 42 11 4 2 0 0 83 6 2247
2014 Non-shift worker 42 41 10 5 2 1 0 83 7 29625
2011 Shift worker 37 45 11 4 2 1 0 83 7 2573
2011 Non-shift worker 38 44 10 5 2 1 0 83 7 28934
2008 Shift worker 46 41 8 3 1 1 0 88 4 2012
2008 Non-shift worker 44 41 8 4 2 1 0 85 6 27072

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 41 14 6 2 1 0 78 8 2593
2018 Non-shift worker 28 43 17 8 3 1 0 72 11 25054
2017 Shift worker 38 39 13 6 3 2 0 78 9 2606
2017 Non-shift worker 29 42 15 8 4 1 0 71 13 26465
2014 Shift worker 38 41 13 5 1 1 0 80 6 2246
2014 Non-shift worker 32 41 15 6 3 1 0 75 10 29644
2011 Shift worker 31 44 15 6 2 2 0 77 8 2566
2011 Non-shift worker 29 43 16 8 4 1 0 72 11 28897

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 20 32 22 14 2 3 37 29 2596
2018 Non-shift worker 10 25 37 19 8 1 1 27 35 25072
2017 Shift worker 7 17 32 20 15 2 7 39 27 2592
2017 Non-shift worker 11 24 36 17 9 1 3 27 36 26388
2014 Shift worker 7 18 32 22 14 2 5 39 27 2239
2014 Non-shift worker 11 26 37 16 7 1 2 24 39 29585
2011 Shift worker 6 20 34 22 11 1 6 36 28 2557
2011 Non-shift worker 10 26 37 17 7 1 3 25 37 28843
2008 Shift worker 7 22 33 23 11 1 4 35 30 2005
2008 Non-shift worker 9 26 38 18 7 1 2 25 36 27026

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 14 26 23 21 3 3 47 25 2583
2018 Non-shift worker 10 18 29 25 14 2 2 40 29 24994
2017 Shift worker 10 15 24 19 21 5 7 46 28 2580
2017 Non-shift worker 11 18 30 21 15 3 4 38 30 26308
2014 Shift worker 8 16 26 22 19 4 5 45 26 2238
2014 Non-shift worker 11 20 30 22 13 2 3 36 32 29547
2011 Shift worker 10 16 29 21 16 4 5 40 28 2556
2011 Non-shift worker 9 18 29 24 14 2 4 40 29 28841
2008 Shift worker 7 14 29 24 17 4 5 45 24 2005
2008 Non-shift worker 8 17 30 26 14 2 3 42 26 26977

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 14 26 26 17 4 5 48 24 2584
2018 Non-shift worker 13 21 31 21 10 1 2 32 35 24970
2017 Shift worker 8 15 25 19 18 5 10 43 27 2585
2017 Non-shift worker 13 20 31 19 11 2 4 32 35 26345
2014 Shift worker 9 16 26 21 17 4 9 43 28 2238
2014 Non-shift worker 13 21 31 19 10 2 4 31 36 29557
2011 Shift worker 9 19 28 19 13 4 9 37 31 2556
2011 Non-shift worker 11 20 32 20 11 2 4 33 33 28828
2008 Shift worker 7 18 27 22 13 5 8 40 29 2008
2008 Non-shift worker 10 19 33 23 11 2 3 35 30 26990

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 8 20 30 28 2 6 64 15 2577
2018 Non-shift worker 7 14 31 29 15 1 2 45 22 24959
2017 Shift worker 5 8 20 26 25 3 12 60 16 2575
2017 Non-shift worker 7 13 31 27 16 1 4 45 22 26236
2014 Shift worker 4 8 22 28 25 3 11 61 13 2232
2014 Non-shift worker 8 14 33 27 14 1 4 43 23 29493
2011 Shift worker 5 10 25 26 21 2 11 54 17 2545
2011 Non-shift worker 7 14 32 28 14 1 4 44 22 28801
2008 Shift worker 5 11 25 27 22 2 9 55 18 2006
2008 Non-shift worker 6 14 33 29 14 1 3 44 21 26980

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 14 24 26 24 2 5 53 21 2591
2018 Non-shift worker 13 21 29 21 13 1 2 35 35 25016
2017 Shift worker 6 11 22 23 24 3 10 54 20 2588
2017 Non-shift worker 13 19 28 20 14 2 4 35 34 26323
2014 Shift worker 7 12 24 23 23 2 9 51 22 2230
2014 Non-shift worker 14 21 29 19 12 1 4 32 37 29553
2011 Shift worker 8 16 26 21 19 2 9 44 26 2554
2011 Non-shift worker 14 22 30 18 11 1 4 31 37 28856
2008 Shift worker 6 13 25 25 21 2 7 52 20 2002
2008 Non-shift worker 12 21 30 20 12 1 3 34 35 26980

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 15 23 21 23 6 4 48 27 2581
2018 Non-shift worker 10 17 27 25 15 3 3 42 30 24956
2017 Shift worker 10 14 20 17 20 9 9 46 30 2592
2017 Non-shift worker 9 16 26 23 16 4 6 43 28 26334
2014 Shift worker 9 15 24 19 19 7 7 44 28 2232
2014 Non-shift worker 9 16 27 25 15 3 5 44 27 29539
2011 Shift worker 11 16 24 20 17 5 7 41 31 2554
2011 Non-shift worker 8 16 27 25 15 3 5 43 27 28783
2008 Shift worker 11 18 23 19 16 6 7 40 33 2004
2008 Non-shift worker 10 19 27 23 13 3 5 39 31 27012

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 16 29 20 19 4 4 42 27 2593
2018 Non-shift worker 13 22 34 18 9 2 2 28 37 25061
2017 Shift worker 9 16 28 18 17 5 7 39 28 2590
2017 Non-shift worker 13 21 34 16 10 3 4 28 36 26346
2014 Shift worker 9 16 30 18 16 5 6 38 28 2241
2014 Non-shift worker 13 22 33 17 9 2 3 28 37 29558

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 30 8 5 3 1 0 84 8 2599
2018 Non-shift worker 44 32 9 9 6 1 0 76 15 25032
2017 Shift worker 57 28 7 4 2 1 0 86 7 2609
2017 Non-shift worker 46 31 9 8 5 1 0 78 13 26495
2014 Shift worker 55 30 7 5 3 1 0 86 7 2245
2014 Non-shift worker 49 29 8 8 5 1 0 79 13 29630

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 34 6 4 1 0 0 89 5 2598
2018 Non-shift worker 47 37 7 6 3 0 0 84 9 25038
2017 Shift worker 53 36 5 3 2 0 0 90 5 2601
2017 Non-shift worker 43 40 8 6 3 0 0 83 9 26451
2014 Shift worker 50 40 6 3 1 0 0 89 4 2245
2014 Non-shift worker 44 40 7 6 2 0 0 85 8 29625

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 36 17 3 2 2 1 78 5 2599
2018 Non-shift worker 36 40 14 5 3 2 1 78 8 25077

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 33 7 2 1 2 0 89 3 2587
2018 Non-shift worker 49 34 10 3 2 2 0 85 5 25027
2017 Shift worker 48 33 11 3 2 2 1 84 5 2603
2017 Non-shift worker 43 36 13 3 2 3 0 81 6 26447
2014 Shift worker 54 33 7 2 1 2 0 89 3 2243
2014 Non-shift worker 50 32 10 3 2 3 0 85 5 29626

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 33 7 2 1 1 0 89 4 2597
2018 Non-shift worker 46 37 10 4 2 1 0 83 6 25008
2017 Shift worker 53 34 8 3 2 1 0 88 4 2606
2017 Non-shift worker 42 39 11 5 3 2 0 82 7 26478
2014 Shift worker 51 34 8 3 1 1 0 87 5 2245
2014 Non-shift worker 46 35 10 4 2 2 0 83 7 29636
2011 Shift worker 37 40 12 5 3 2 0 80 8 2567
2011 Non-shift worker 35 39 14 6 4 2 0 76 10 28895

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 59 31 6 2 1 0 0 90 4 2582
2018 Non-shift worker 48 35 9 4 3 0 0 83 8 24985
2017 Shift worker 56 32 7 3 2 0 0 88 5 2607
2017 Non-shift worker 45 37 9 5 4 0 0 82 9 26480
2014 Shift worker 55 33 7 3 1 0 0 89 4 2246
2014 Non-shift worker 48 35 9 5 3 0 0 83 8 29626
2011 Shift worker 43 40 10 4 3 0 0 83 7 2551
2011 Non-shift worker 39 40 11 6 4 0 0 79 10 28844
2008 Shift worker 40 42 10 5 2 1 0 83 7 2004
2008 Non-shift worker 36 42 11 6 4 1 0 79 11 27064

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 34 19 6 3 6 3 71 9 2598
2018 Non-shift worker 23 35 20 9 6 5 2 62 16 25078
2017 Shift worker 37 31 14 4 3 6 5 76 8 2605
2017 Non-shift worker 28 33 16 8 6 5 3 67 16 26491
2014 Shift worker 37 33 13 5 3 5 4 77 9 2246
2014 Non-shift worker 34 33 14 8 5 4 3 71 14 29637

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 36 11 6 2 2 1 80 9 2590
2018 Non-shift worker 35 39 13 7 4 2 1 76 11 25057
2017 Shift worker 42 36 10 5 3 3 1 81 9 2600
2017 Non-shift worker 39 37 11 6 3 3 1 79 10 26440
2014 Shift worker 45 37 9 4 2 2 1 84 6 2244
2014 Non-shift worker 44 36 9 5 3 2 1 83 8 29633
2011 Shift worker 37 40 10 5 3 3 1 80 9 2570
2011 Non-shift worker 38 37 11 6 4 3 1 78 10 28861
2008 Shift worker 33 38 14 6 4 4 1 75 11 2010
2008 Non-shift worker 32 38 12 8 5 4 1 74 13 27048

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 35 12 4 1 1 0 83 5 2590
2018 Non-shift worker 36 39 15 6 4 1 0 75 10 24975

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 28 18 9 6 6 1 64 16 2582
2018 Non-shift worker 21 28 19 14 11 6 1 52 27 25071
2017 Shift worker 28 27 16 9 7 10 2 63 19 2598
2017 Non-shift worker 20 27 17 14 12 8 2 52 29 26441
2014 Shift worker 24 28 17 13 8 8 2 58 23 2245
2014 Non-shift worker 20 27 17 15 13 8 1 51 30 29624
2011 Shift worker 19 27 18 13 11 10 2 53 26 2575
2011 Non-shift worker 16 26 18 16 14 9 2 46 33 28929

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 7 93 2612
2018 Non-shift worker 13 87 25185

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 61 194
2018 Non-shift worker 50 3230

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 46 194
2018 Non-shift worker 62 3230

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 194
2018 Non-shift worker 5 3230

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 194
2018 Non-shift worker 10 3230

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 194
2018 Non-shift worker 3 3230

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 32 194
2018 Non-shift worker 36 3225

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Shift worker 35 194
2018 Non-shift worker 38 3225

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Shift worker 34 194
2018 Non-shift worker 41 3225

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 40 194
2018 Non-shift worker 42 3225

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 194
2018 Non-shift worker 28 3225

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Shift worker 54 194
2018 Non-shift worker 54 3225

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Shift worker 30 194
2018 Non-shift worker 34 3225

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 194
2018 Non-shift worker 8 3225

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 194
2018 Non-shift worker 10 3225

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Shift worker 45 194
2018 Non-shift worker 48 3225

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 194
2018 Non-shift worker 22 3225

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 20 194
2018 Non-shift worker 14 3225

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 43 194
2018 Non-shift worker 47 3224

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 21 194
2018 Non-shift worker 25 3224

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 194
2018 Non-shift worker 5 3224

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 194
2018 Non-shift worker 23 3224

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 194
2018 Non-shift worker 9 3224

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 194
2018 Non-shift worker 7 3224

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 194
2018 Non-shift worker 13 3224

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 194
2018 Non-shift worker 9 3224

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 30 194
2018 Non-shift worker 28 3224

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 181
2018 Non-shift worker 11 3008

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 181
2018 Non-shift worker 19 3008

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 181
2018 Non-shift worker 10 3008

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 181
2018 Non-shift worker 7 3008

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 181
2018 Non-shift worker 9 3008

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 181
2018 Non-shift worker 9 3008

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 181
2018 Non-shift worker 10 3008

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 181
2018 Non-shift worker 10 3008

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 181
2018 Non-shift worker 13 3008

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 24 181
2018 Non-shift worker 26 3008

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 181
2018 Non-shift worker 8 3008

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 181
2018 Non-shift worker 45 3008

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 181
2018 Non-shift worker 56 3008

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 181
2018 Non-shift worker 12 3008

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 19 19 3 2 19 6 68 6 2604
2018 Non-shift worker 20 20 21 6 6 22 5 54 16 25100
2017 Shift worker 26 21 15 3 3 24 10 70 8 2609
2017 Non-shift worker 20 20 19 6 6 23 7 56 16 26496
2014 Shift worker 27 22 14 4 2 23 8 70 9 2248
2014 Non-shift worker 22 21 19 6 6 22 6 58 16 29631

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 31 12 3 1 5 1 83 4 2602
2018 Non-shift worker 35 32 16 5 4 6 1 72 10 25105
2017 Shift worker 43 32 11 2 2 8 2 83 5 2606
2017 Non-shift worker 34 32 15 5 4 7 1 73 11 26468
2014 Shift worker 44 33 11 3 2 6 1 83 5 2242
2014 Non-shift worker 36 33 15 5 4 7 1 74 10 29615
2011 Shift worker 44 39 9 3 2 3 0 86 5 2567
2011 Non-shift worker 41 38 11 5 3 3 0 81 8 28894

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 5 95 2614
2018 Non-shift worker 8 92 25149

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 38 120
2018 Non-shift worker 32 1906

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 75 120
2018 Non-shift worker 77 1906

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 120
2018 Non-shift worker 3 1906

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 120
2018 Non-shift worker 6 1906

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 120
2018 Non-shift worker 9 1906

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 120
2018 Non-shift worker 9 1906

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Shift worker 32 120
2018 Non-shift worker 29 1904

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Shift worker 32 120
2018 Non-shift worker 22 1904

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 24 120
2018 Non-shift worker 19 1904

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 120
2018 Non-shift worker 7 1904

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 120
2018 Non-shift worker 29 1904

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 120
2018 Non-shift worker 25 1904

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 120
2018 Non-shift worker 6 1904

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 120
2018 Non-shift worker 11 1904

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 120
2018 Non-shift worker 18 1904

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 120
2018 Non-shift worker 0 1904

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 120
2018 Non-shift worker 17 1904

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 22 120
2018 Non-shift worker 26 1908

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 120
2018 Non-shift worker 13 1908

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 120
2018 Non-shift worker 19 1908

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 120
2018 Non-shift worker 6 1908

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 120
2018 Non-shift worker 9 1908

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 120
2018 Non-shift worker 7 1908

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 49 120
2018 Non-shift worker 51 1908

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 115
2018 Non-shift worker 5 1783

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 24 115
2018 Non-shift worker 12 1783

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 115
2018 Non-shift worker 3 1783

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 115
2018 Non-shift worker 6 1783

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 115
2018 Non-shift worker 9 1783

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 115
2018 Non-shift worker 10 1783

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 21 115
2018 Non-shift worker 22 1783

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 115
2018 Non-shift worker 9 1783

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 39 115
2018 Non-shift worker 42 1783

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 115
2018 Non-shift worker 2 1783

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 51 115
2018 Non-shift worker 64 1783

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 115
2018 Non-shift worker 13 1783

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 21 18 2 2 20 6 71 4 2607
2018 Non-shift worker 22 20 23 3 4 24 5 59 10 25115
2017 Shift worker 28 22 14 2 2 24 8 73 6 2609
2017 Non-shift worker 21 20 20 3 3 27 6 61 10 26483
2014 Shift worker 27 21 15 2 2 25 7 72 5 2247
2014 Non-shift worker 23 19 20 3 3 27 6 62 8 29626

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 30 12 2 1 6 1 83 4 2603
2018 Non-shift worker 36 32 17 4 3 7 1 74 7 25131
2017 Shift worker 43 33 11 2 2 9 2 84 4 2600
2017 Non-shift worker 37 32 15 3 3 9 1 76 7 26431
2014 Shift worker 44 31 12 2 1 9 1 83 4 2247
2014 Non-shift worker 38 32 15 3 2 9 1 77 6 29610
2011 Shift worker 44 38 10 2 2 4 0 86 4 2571
2011 Non-shift worker 43 36 11 4 2 4 0 83 6 28881
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 26 9 4 2 2 0 86 6 2581
2018 Non-shift worker 54 26 10 4 4 1 0 82 8 24950
2017 Shift worker 60 24 9 3 2 2 0 85 5 2602
2017 Non-shift worker 55 25 10 4 4 2 0 82 8 26480

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 39 14 6 3 3 0 77 9 2605
2018 Non-shift worker 33 42 14 6 3 2 0 76 9 25094
2017 Shift worker 26 41 16 7 4 6 0 71 12 2594
2017 Non-shift worker 27 43 15 7 4 3 0 73 12 26444

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 35 17 9 4 2 0 69 14 2601
2018 Non-shift worker 25 38 17 11 7 2 0 64 19 25124
2017 Shift worker 21 42 17 11 6 3 0 64 18 2603
2017 Non-shift worker 19 40 18 13 8 2 0 60 22 26470

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 26 21 11 12 0 1 55 23 2607
2018 Non-shift worker 27 29 21 10 10 0 1 58 21 25123
2017 Shift worker 23 24 20 13 16 1 2 49 30 2609
2017 Non-shift worker 27 28 19 12 11 1 2 57 23 26455

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 28 26 10 6 0 1 57 16 2602
2018 Non-shift worker 18 28 29 15 9 0 1 46 25 25100
2017 Shift worker 28 28 25 10 6 1 2 58 16 2607
2017 Non-shift worker 19 29 27 15 9 0 1 49 24 26445

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 25 18 8 5 1 5 68 13 2590
2018 Non-shift worker 25 29 23 12 8 1 2 55 21 25008
2017 Shift worker 35 25 17 8 6 1 8 66 15 2601
2017 Non-shift worker 26 29 21 12 7 1 3 57 21 26420

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 23 17 9 6 2 4 66 15 2587
2018 Non-shift worker 27 25 21 14 10 1 3 54 24 25019
2017 Shift worker 34 23 18 10 8 3 5 62 19 2605
2017 Non-shift worker 27 24 20 13 10 2 4 54 24 26448

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 17 8 2 1 1 7 88 3 2587
2018 Non-shift worker 59 18 8 3 2 1 10 85 6 25024
2017 Shift worker 57 17 8 2 1 1 13 86 4 2598
2017 Non-shift worker 54 17 8 3 2 1 16 85 5 26402

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 27 19 8 6 0 1 67 14 2596
2018 Non-shift worker 36 28 20 9 7 0 1 64 16 25077
2017 Shift worker 36 28 20 9 6 0 1 65 15 2600
2017 Non-shift worker 32 31 21 9 6 0 1 64 15 26357

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 28 20 7 4 1 2 68 11 2592
2018 Non-shift worker 26 35 22 9 5 1 1 63 15 25039
2017 Shift worker 37 28 18 8 4 2 3 69 13 2594
2017 Non-shift worker 28 33 21 10 5 1 2 63 15 26334

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 27 21 9 5 1 3 63 15 2594
2018 Non-shift worker 21 32 25 13 7 1 1 54 21 25024
2017 Shift worker 34 28 19 9 5 1 4 66 15 2598
2017 Non-shift worker 22 31 23 14 7 1 2 54 22 26354

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 28 18 8 4 1 2 69 13 2587
2018 Non-shift worker 31 32 20 10 5 0 1 64 16 25027
2017 Shift worker 41 27 17 7 4 1 3 71 12 2600
2017 Non-shift worker 31 32 19 10 5 1 2 65 16 26347

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 27 22 13 7 0 1 58 19 2583
2018 Non-shift worker 24 30 24 13 7 0 1 55 21 24979
2017 Shift worker 29 30 20 11 7 1 2 61 18 2594
2017 Non-shift worker 24 31 23 13 7 1 2 57 20 26300

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 19 10 4 2 1 3 83 7 2581
2018 Non-shift worker 52 23 12 5 4 0 3 78 10 24929
2017 Shift worker 58 22 11 4 2 0 3 83 6 2606
2017 Non-shift worker 52 24 13 5 3 0 2 78 9 26469

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 70 15 7 2 1 1 5 89 4 2591
2018 Non-shift worker 67 15 7 3 2 1 6 88 5 24977

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 74 11 5 3 3 1 4 89 5 2585
2018 Non-shift worker 68 14 6 4 4 1 4 85 8 24997
2017 Shift worker 74 10 5 3 3 1 4 89 6 2602
2017 Non-shift worker 69 13 6 4 3 1 4 87 7 26460

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 66 20 7 2 2 1 2 88 4 2606
2018 Non-shift worker 55 27 10 3 2 0 2 84 6 25087
2017 Shift worker 66 19 7 3 2 0 4 88 5 2596
2017 Non-shift worker 57 27 9 3 2 0 3 86 5 26446

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 67 15 8 4 3 1 2 84 7 2590
2018 Non-shift worker 54 22 11 6 5 0 2 78 11 25002
2017 Shift worker 67 15 7 4 3 1 3 86 8 2605
2017 Non-shift worker 59 20 9 5 4 1 2 81 9 26441

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 7 3 1 1 1 24 94 2 2580
2018 Non-shift worker 50 11 5 2 1 0 30 89 4 24876
2017 Shift worker 64 7 3 1 1 1 24 94 2 2600
2017 Non-shift worker 52 11 4 2 1 1 30 90 3 26427

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 65 15 8 3 2 0 6 85 6 2588
2018 Non-shift worker 56 22 10 3 2 0 6 83 6 24970
2017 Shift worker 63 14 8 3 2 1 8 85 6 2579
2017 Non-shift worker 58 20 9 3 1 1 8 86 5 26308

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 16 14 12 20 0 2 53 33 2606
2018 Non-shift worker 59 16 8 5 7 1 4 78 13 25076
2017 Shift worker 33 17 14 13 19 1 3 52 33 2607
2017 Non-shift worker 55 18 9 6 8 1 4 76 14 26476

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 27 14 5 3 0 2 78 8 2597
2018 Non-shift worker 44 30 15 5 3 0 2 76 8 25036
2017 Shift worker 47 29 13 5 3 0 3 78 8 2604
2017 Non-shift worker 45 31 14 5 2 0 3 78 8 26429

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 35 32 10 4 0 0 55 13 2604
2018 Non-shift worker 14 32 36 13 5 0 0 47 17 25192
2017 Shift worker 16 32 36 10 5 0 0 48 15 2609
2017 Non-shift worker 12 31 38 13 5 0 0 43 18 26505

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 15 37 25 14 0 0 39 24 2582
2018 Non-shift worker 10 19 40 22 9 0 0 31 29 24853
2017 Shift worker 8 16 38 22 14 1 1 37 24 2597
2017 Non-shift worker 9 19 41 22 9 0 0 31 28 26389
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 28 18 7 7 3 1 38 62 2613
2018 Non-shift worker 38 31 16 6 5 3 1 40 60 25220
2017 Shift worker 30 25 20 11 9 4 1 32 68 2609
2017 Non-shift worker 39 28 16 7 6 4 1 41 59 26504

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 1548
2018 Non-shift worker 17 14653
2017 Shift worker 34 1677
2017 Non-shift worker 18 14734

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 37 1548
2018 Non-shift worker 32 14653
2017 Shift worker 42 1677
2017 Non-shift worker 34 14734

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 33 1548
2018 Non-shift worker 24 14653
2017 Shift worker 22 1677
2017 Non-shift worker 15 14734

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 1548
2018 Non-shift worker 32 14653
2017 Shift worker 31 1677
2017 Non-shift worker 38 14734

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 1548
2018 Non-shift worker 6 14653
2017 Shift worker 5 1677
2017 Non-shift worker 4 14734

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 1548
2018 Non-shift worker 33 14653

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 1548
2018 Non-shift worker 33 14653
2017 Shift worker 36 1677
2017 Non-shift worker 45 14734

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 11 58 13 7 4 7 1434
2018 Non-shift worker 7 53 18 9 4 10 13866
2017 Shift worker 8 63 13 7 2 6 1642
2017 Non-shift worker 7 61 16 7 3 6 14537

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 58 42 1526
2018 Non-shift worker 53 47 14500

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 16 10 4 4 3 8 79 9 2599
2018 Non-shift worker 54 16 10 5 5 1 8 78 11 25114

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 26 21 15 12 2 9 47 30 1538
2018 Non-shift worker 12 25 21 16 15 2 9 41 35 14585
2017 Shift worker 14 25 17 15 17 2 9 44 37 1686
2017 Non-shift worker 10 22 18 16 20 2 11 37 42 14900

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 21 21 18 20 3 8 35 42 1543
2018 Non-shift worker 7 20 19 20 24 2 8 30 49 14579
2017 Shift worker 7 17 17 18 30 3 8 27 54 1685
2017 Non-shift worker 5 16 15 20 33 2 9 24 59 14891
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