2018 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 44 15 8 5 0 0 73 12 3415
2018 Health care practitioners 45 38 10 7 0 0 0 83 7 40
2018 Federal regulators 35 44 15 4 2 0 0 79 6 243
2018 Compliance, inspection and enforcement 31 44 12 8 5 0 0 75 13 8711
2018 Communications or public affairs 35 43 13 6 4 0 0 77 10 350
2018 Access to information and privacy 36 40 14 6 4 0 0 76 10 322
2018 Security 42 43 7 6 2 0 0 85 7 225
2018 Science and technology 29 42 16 9 5 0 0 71 14 169
2018 Library services 46 41 0 7 7 0 0 86 14 28
2018 Legal services 42 42 8 5 3 0 0 83 9 114
2018 Administration and operations 41 39 10 6 3 0 0 80 9 2396
2018 Human resources 40 42 10 7 2 0 0 81 9 1007
2018 Financial management 37 40 12 6 4 0 0 77 11 687
2018 Procurement 40 44 12 1 3 0 0 84 4 75
2018 Real property 40 37 12 8 3 0 0 77 11 145
2018 Materiel management 34 43 15 5 3 0 0 77 8 140
2018 Information management 32 44 13 8 3 0 0 76 11 300
2018 Information technology 33 44 12 7 4 0 0 77 11 2439
2018 Internal audit 36 43 12 6 3 0 1 79 9 385
2018 Evaluation 36 43 13 6 3 0 0 78 9 193
2018 Data sciences 38 38 10 8 6 0 0 76 14 166
2018 Policy 37 38 12 7 5 0 0 75 12 346
2018 Project management 38 40 13 7 4 0 0 77 10 539
2018 Other services to the public 37 41 12 6 4 0 0 78 10 1777
2018 None of the above 34 41 13 7 5 0 0 74 12 3105
2017 Client contact centre 29 45 13 7 4 0 0 75 12 3286
2017 Health care practitioners 39 43 11 7 0 0 0 82 7 27
2017 Federal regulators 30 48 13 4 6 0 0 78 10 236
2017 Compliance, inspection and enforcement 28 46 12 9 5 0 0 74 13 8861
2017 Communications or public affairs 34 44 11 7 4 0 0 78 11 328
2017 Access to information and privacy 36 41 12 6 4 0 0 77 10 271
2017 Security 39 42 10 5 3 0 0 82 8 246
2017 Science and technology 25 48 14 7 6 0 0 73 13 257
2017 Library services 45 45 3 7 0 0 0 90 7 29
2017 Legal services 39 42 7 7 4 1 0 82 11 111
2017 Administration and operations 35 44 11 6 4 0 0 79 10 2455
2017 Human resources 38 43 9 6 3 0 0 81 9 965
2017 Financial management 32 45 12 8 3 0 0 77 11 669
2017 Procurement 32 48 14 4 1 0 0 80 6 70
2017 Real property 27 53 13 3 4 0 0 80 7 120
2017 Materiel management 33 42 17 5 3 0 0 75 8 117
2017 Information management 28 48 12 7 5 0 0 76 12 265
2017 Information technology 33 46 11 6 3 0 0 79 10 2578
2017 Internal audit 26 47 17 8 3 0 0 73 11 280
2017 Evaluation 30 46 14 9 2 0 0 76 11 143
2017 Data sciences 32 54 9 3 2 0 0 86 5 180
2017 Policy 32 47 9 9 3 0 0 79 12 342
2017 Project management 37 43 11 4 5 0 0 80 9 513
2017 Other services to the public 34 44 12 7 4 0 0 78 10 1818
2017 None of the above 31 45 13 7 5 0 0 76 12 4593
2014 Client contact centre 29 48 13 6 4 0 0 77 10 3678
2014 Health care practitioners 47 37 11 5 0 0 0 84 5 38
2014 Federal regulators 33 46 11 5 4 0 0 80 9 277
2014 Compliance, inspection and enforcement 28 47 12 8 5 0 0 75 13 9900
2014 Communications or public affairs 38 39 8 11 4 0 0 77 15 337
2014 Access to information and privacy 38 43 12 5 2 0 0 81 7 247
2014 Security 36 44 13 4 2 1 0 81 6 247
2014 Science and technology 34 39 10 8 9 0 0 73 16 249
2014 Library services 63 27 0 10 0 0 0 90 10 30
2014 Legal services 34 48 7 5 5 2 0 83 10 125
2014 Administration and operations 35 43 11 7 4 0 0 78 11 3079
2014 Human resources 36 43 9 8 3 0 0 80 11 1095
2014 Financial management 31 47 11 7 3 0 0 79 11 815
2014 Procurement 29 45 11 12 3 0 0 74 15 73
2014 Real property 34 45 9 10 1 0 0 80 11 160
2014 Materiel management 35 47 8 6 4 0 0 82 10 164
2014 Information management 31 47 10 7 4 0 0 79 11 321
2014 Information technology 33 45 11 7 4 0 0 78 11 2849
2014 Internal audit 21 52 12 10 4 0 0 74 14 338
2014 Evaluation 26 49 13 9 3 0 0 75 13 180
2014 Other services to the public 32 46 11 7 4 0 0 78 11 2583
2014 None of the above 30 45 13 7 4 0 0 75 11 4819

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 40 17 13 7 0 0 64 19 3420
2018 Health care practitioners 27 40 15 12 5 0 0 67 17 41
2018 Federal regulators 26 46 11 11 5 0 0 73 16 245
2018 Compliance, inspection and enforcement 24 38 16 13 9 0 0 62 22 8740
2018 Communications or public affairs 31 43 11 11 4 0 0 74 15 350
2018 Access to information and privacy 31 38 14 10 7 0 0 69 17 326
2018 Security 41 41 11 5 2 0 0 83 7 219
2018 Science and technology 26 40 16 10 8 0 0 66 18 169
2018 Library services 47 15 16 7 15 0 0 62 22 27
2018 Legal services 30 42 8 8 12 0 0 72 21 115
2018 Administration and operations 37 36 13 9 6 0 0 73 15 2403
2018 Human resources 38 38 11 9 5 0 0 76 13 1009
2018 Financial management 33 38 12 11 6 0 0 71 17 691
2018 Procurement 33 48 7 8 4 0 0 81 12 75
2018 Real property 31 43 10 8 8 0 0 74 17 143
2018 Materiel management 35 40 12 9 6 0 0 74 14 140
2018 Information management 29 41 14 10 5 0 0 71 15 302
2018 Information technology 34 40 13 8 4 0 0 74 13 2442
2018 Internal audit 29 38 19 8 6 0 1 68 14 384
2018 Evaluation 31 35 15 12 7 0 0 66 19 189
2018 Data sciences 30 40 15 10 5 1 0 70 15 163
2018 Policy 34 36 12 12 6 0 0 71 18 346
2018 Project management 38 37 9 9 6 0 0 76 15 537
2018 Other services to the public 29 38 15 11 6 0 0 67 18 1784
2018 None of the above 27 37 17 11 7 0 0 64 18 3115
2017 Client contact centre 23 40 17 11 8 0 0 64 19 3283
2017 Health care practitioners 30 37 12 14 7 0 0 67 21 27
2017 Federal regulators 26 42 11 13 9 0 0 68 21 236
2017 Compliance, inspection and enforcement 21 37 17 14 11 0 0 58 25 8855
2017 Communications or public affairs 35 38 12 10 5 0 0 73 15 328
2017 Access to information and privacy 33 41 12 8 6 0 0 74 14 271
2017 Security 34 39 14 9 3 0 0 74 13 246
2017 Science and technology 22 39 16 15 9 0 0 60 24 257
2017 Library services 41 14 24 14 7 0 0 55 21 29
2017 Legal services 31 36 11 14 7 1 0 68 21 110
2017 Administration and operations 34 37 13 11 6 0 0 71 16 2449
2017 Human resources 37 37 11 9 5 0 0 74 15 966
2017 Financial management 29 42 13 9 7 0 0 71 15 667
2017 Procurement 40 43 9 7 1 0 0 83 8 70
2017 Real property 31 40 13 10 6 0 0 71 16 120
2017 Materiel management 34 37 15 9 3 1 0 72 13 117
2017 Information management 27 44 11 9 8 0 0 71 18 265
2017 Information technology 32 42 13 7 6 0 0 74 12 2573
2017 Internal audit 20 42 23 9 6 0 0 63 14 280
2017 Evaluation 30 41 15 8 6 0 0 71 13 143
2017 Data sciences 30 45 14 8 3 0 0 75 12 179
2017 Policy 36 34 12 10 7 0 0 71 17 342
2017 Project management 35 36 13 9 6 0 0 72 16 512
2017 Other services to the public 28 37 15 12 8 0 0 65 19 1814
2017 None of the above 25 38 17 12 8 0 0 63 20 4585

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 36 11 4 2 0 0 83 6 3394
2018 Health care practitioners 60 27 8 5 0 0 0 87 5 41
2018 Federal regulators 47 39 9 3 2 0 0 86 5 245
2018 Compliance, inspection and enforcement 48 37 10 3 2 0 0 85 5 8697
2018 Communications or public affairs 51 35 10 2 2 0 0 86 4 348
2018 Access to information and privacy 56 29 9 3 2 0 0 86 5 323
2018 Security 60 31 7 2 0 0 0 91 2 220
2018 Science and technology 46 34 14 2 4 0 1 80 6 169
2018 Library services 53 32 4 3 7 0 0 86 10 28
2018 Legal services 51 35 13 0 1 0 0 86 1 115
2018 Administration and operations 56 32 8 3 1 0 0 88 4 2390
2018 Human resources 55 35 7 2 1 0 0 89 3 1007
2018 Financial management 52 34 9 3 2 0 0 86 5 687
2018 Procurement 56 28 13 1 1 0 0 84 3 75
2018 Real property 50 39 8 2 1 0 0 89 3 143
2018 Materiel management 51 32 13 2 1 0 0 83 4 139
2018 Information management 51 35 10 2 2 1 0 86 4 301
2018 Information technology 50 35 10 3 1 0 0 86 4 2424
2018 Internal audit 49 37 11 2 2 0 0 86 3 382
2018 Evaluation 56 33 9 3 1 0 0 88 3 192
2018 Data sciences 48 32 11 6 2 1 0 81 8 162
2018 Policy 51 34 9 3 2 0 0 86 5 344
2018 Project management 53 35 8 3 2 0 0 87 5 533
2018 Other services to the public 55 31 10 3 1 0 0 86 4 1769
2018 None of the above 52 33 10 3 2 0 0 85 5 3102
2017 Client contact centre 49 37 10 3 2 0 0 85 5 3283
2017 Health care practitioners 54 31 4 12 0 0 0 85 12 27
2017 Federal regulators 48 39 7 5 1 0 0 87 6 236
2017 Compliance, inspection and enforcement 49 36 10 3 1 0 0 86 5 8847
2017 Communications or public affairs 51 37 6 4 1 0 0 88 5 326
2017 Access to information and privacy 54 34 7 3 2 0 0 88 5 270
2017 Security 61 27 8 4 1 0 0 87 5 245
2017 Science and technology 45 36 13 5 2 0 0 81 7 256
2017 Library services 69 20 7 3 0 0 0 90 3 29
2017 Legal services 50 36 7 2 5 0 0 86 7 109
2017 Administration and operations 56 33 7 3 1 0 0 89 4 2444
2017 Human resources 57 33 7 2 1 0 0 90 4 967
2017 Financial management 53 36 7 2 2 0 0 89 4 667
2017 Procurement 56 37 7 0 0 0 0 93 0 70
2017 Real property 58 32 7 3 1 0 0 89 4 120
2017 Materiel management 56 29 11 2 1 0 0 85 3 117
2017 Information management 48 36 11 4 2 0 0 84 6 265
2017 Information technology 51 35 9 3 1 0 0 87 4 2569
2017 Internal audit 45 40 10 4 0 0 0 86 4 279
2017 Evaluation 51 35 11 1 1 0 0 86 3 143
2017 Data sciences 53 35 9 3 1 0 0 88 3 179
2017 Policy 51 36 9 2 1 0 0 88 3 341
2017 Project management 56 33 8 2 1 0 0 89 3 514
2017 Other services to the public 54 34 8 3 1 0 0 88 4 1810
2017 None of the above 51 33 10 3 2 0 0 85 5 4585
2014 Client contact centre 60 30 7 2 1 0 0 90 3 3680
2014 Health care practitioners 79 16 3 3 0 0 0 95 3 38
2014 Federal regulators 59 32 4 3 2 0 0 92 5 277
2014 Compliance, inspection and enforcement 58 30 8 2 1 0 0 88 4 9895
2014 Communications or public affairs 63 27 6 3 2 0 0 89 4 336
2014 Access to information and privacy 65 29 4 0 0 0 0 95 1 246
2014 Security 66 27 4 2 0 1 0 93 2 247
2014 Science and technology 61 25 8 4 2 0 0 86 6 249
2014 Library services 72 21 6 0 0 0 0 94 0 30
2014 Legal services 62 33 3 2 1 0 0 94 2 125
2014 Administration and operations 65 26 7 2 1 0 0 91 3 3079
2014 Human resources 65 26 6 2 1 0 0 91 3 1094
2014 Financial management 63 28 6 1 1 0 0 91 2 814
2014 Procurement 57 35 7 1 0 0 0 92 1 72
2014 Real property 66 26 7 1 0 0 0 92 1 160
2014 Materiel management 64 26 6 2 1 0 0 90 4 163
2014 Information management 63 27 7 1 2 0 1 91 3 321
2014 Information technology 63 26 8 2 1 0 0 89 3 2845
2014 Internal audit 53 33 10 2 2 0 0 86 4 338
2014 Evaluation 50 33 12 4 1 0 0 83 5 180
2014 Other services to the public 63 26 8 2 1 0 0 89 3 2581
2014 None of the above 62 27 7 2 1 0 0 89 3 4817

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 41 13 7 3 0 0 77 10 3425
2018 Health care practitioners 53 35 6 3 0 0 3 91 3 41
2018 Federal regulators 40 43 10 4 3 0 0 83 7 246
2018 Compliance, inspection and enforcement 36 43 12 6 3 0 0 79 9 8756
2018 Communications or public affairs 42 42 9 5 2 0 0 84 7 350
2018 Access to information and privacy 45 35 13 4 3 0 0 80 7 326
2018 Security 51 37 6 4 2 0 0 88 5 221
2018 Science and technology 37 41 16 5 1 0 0 78 6 170
2018 Library services 53 34 3 7 4 0 0 86 11 28
2018 Legal services 44 43 8 3 2 0 0 87 5 115
2018 Administration and operations 48 35 10 4 2 0 0 83 7 2400
2018 Human resources 45 40 8 5 2 0 0 85 6 1011
2018 Financial management 42 41 10 3 3 0 0 83 7 692
2018 Procurement 46 44 5 3 1 0 0 91 4 75
2018 Real property 48 37 6 8 1 0 0 85 9 143
2018 Materiel management 49 34 15 1 1 0 0 83 3 139
2018 Information management 37 42 12 6 2 0 0 80 8 302
2018 Information technology 41 41 10 5 2 0 0 82 7 2446
2018 Internal audit 40 43 10 4 2 0 0 83 7 382
2018 Evaluation 46 38 8 6 2 0 0 84 8 189
2018 Data sciences 37 43 11 6 4 0 0 79 10 163
2018 Policy 39 40 11 7 3 0 0 79 10 345
2018 Project management 44 36 10 7 3 0 0 80 10 539
2018 Other services to the public 44 37 11 5 2 0 0 81 8 1786
2018 None of the above 42 38 11 5 3 0 0 80 9 3122
2017 Client contact centre 36 42 12 5 5 0 0 77 10 3277
2017 Health care practitioners 46 31 11 8 0 4 0 80 8 27
2017 Federal regulators 40 41 12 3 5 0 0 80 7 234
2017 Compliance, inspection and enforcement 34 43 13 7 3 0 0 77 10 8831
2017 Communications or public affairs 44 36 11 6 3 0 0 80 9 324
2017 Access to information and privacy 48 34 11 4 2 0 0 82 7 271
2017 Security 48 36 8 4 3 1 0 84 7 245
2017 Science and technology 33 42 15 7 4 0 0 75 10 256
2017 Library services 52 38 3 7 0 0 0 90 7 29
2017 Legal services 39 44 10 4 3 0 0 83 7 108
2017 Administration and operations 44 39 10 4 3 0 0 83 7 2439
2017 Human resources 46 39 8 4 3 0 0 85 7 965
2017 Financial management 42 41 10 4 3 0 0 83 7 662
2017 Procurement 47 47 6 0 0 0 0 94 0 70
2017 Real property 45 41 10 1 2 0 0 87 3 120
2017 Materiel management 51 30 13 4 2 0 0 81 6 116
2017 Information management 38 39 14 6 2 0 0 78 8 265
2017 Information technology 42 41 9 5 3 0 0 83 7 2564
2017 Internal audit 33 47 11 7 2 1 0 80 9 278
2017 Evaluation 43 40 9 9 0 0 0 82 9 143
2017 Data sciences 42 46 10 2 1 0 0 88 3 177
2017 Policy 43 39 9 6 3 0 0 82 9 342
2017 Project management 41 39 12 4 3 0 0 80 7 515
2017 Other services to the public 42 39 10 6 3 0 0 81 9 1808
2017 None of the above 40 40 11 5 4 0 0 80 9 4572
2014 Client contact centre 38 42 11 5 3 0 0 80 8 3676
2014 Health care practitioners 74 16 8 3 0 0 0 90 3 38
2014 Federal regulators 42 39 9 6 3 0 0 82 8 277
2014 Compliance, inspection and enforcement 37 42 12 6 3 0 0 79 9 9899
2014 Communications or public affairs 47 36 8 7 3 0 0 82 9 337
2014 Access to information and privacy 48 40 8 3 1 0 0 88 4 246
2014 Security 50 37 8 2 2 1 0 88 4 246
2014 Science and technology 44 33 10 9 4 1 0 77 13 249
2014 Library services 53 33 10 4 0 0 0 86 4 30
2014 Legal services 45 42 7 2 3 0 0 87 6 125
2014 Administration and operations 47 36 10 5 3 0 0 83 7 3077
2014 Human resources 46 37 11 4 2 0 0 83 6 1093
2014 Financial management 42 42 10 5 1 0 0 84 6 815
2014 Procurement 42 40 10 6 3 0 0 82 8 73
2014 Real property 47 41 8 3 0 1 0 89 3 159
2014 Materiel management 49 36 9 4 3 0 0 85 7 164
2014 Information management 43 40 9 5 2 0 0 84 7 319
2014 Information technology 44 39 9 5 3 0 0 83 8 2848
2014 Internal audit 34 48 9 7 2 0 0 82 9 338
2014 Evaluation 37 41 12 7 2 1 0 79 8 180
2014 Other services to the public 44 38 10 5 3 0 0 82 8 2580
2014 None of the above 41 40 11 5 3 0 0 81 8 4816

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 40 35 14 6 4 0 0 75 11 3407
2018 Health care practitioners 53 37 8 3 0 0 0 90 3 38
2018 Federal regulators 40 34 14 7 4 0 0 75 11 247
2018 Compliance, inspection and enforcement 35 34 16 8 6 0 0 69 14 8727
2018 Communications or public affairs 41 38 14 4 3 0 0 79 7 349
2018 Access to information and privacy 49 28 15 5 3 0 0 77 8 322
2018 Security 55 31 8 4 1 0 0 86 5 227
2018 Science and technology 38 35 13 9 4 1 0 74 13 170
2018 Library services 46 32 7 7 7 0 0 78 14 28
2018 Legal services 37 38 15 3 7 0 0 76 10 114
2018 Administration and operations 47 31 13 5 3 1 0 79 9 2390
2018 Human resources 48 35 10 4 3 1 0 83 6 1009
2018 Financial management 48 33 9 6 4 0 0 81 10 690
2018 Procurement 54 31 8 4 1 1 0 86 5 74
2018 Real property 44 33 10 5 7 0 0 78 12 143
2018 Materiel management 44 36 13 4 4 0 0 80 7 141
2018 Information management 47 29 12 9 4 0 0 76 13 303
2018 Information technology 44 35 13 5 3 0 0 79 8 2429
2018 Internal audit 44 33 16 4 3 0 0 77 7 384
2018 Evaluation 45 31 13 6 5 0 1 77 10 189
2018 Data sciences 42 35 13 5 3 1 0 78 9 166
2018 Policy 44 31 14 7 3 0 0 76 11 350
2018 Project management 48 32 12 6 3 0 0 80 9 538
2018 Other services to the public 44 31 14 7 4 0 0 75 11 1778
2018 None of the above 41 31 16 6 5 0 0 73 12 3098
2017 Client contact centre 37 36 15 7 4 1 0 74 11 3279
2017 Health care practitioners 44 41 4 11 0 0 0 85 11 27
2017 Federal regulators 33 36 15 7 7 1 0 70 15 233
2017 Compliance, inspection and enforcement 30 34 18 10 7 1 0 64 17 8853
2017 Communications or public affairs 42 31 15 9 2 1 0 73 11 328
2017 Access to information and privacy 48 31 12 4 3 1 0 80 7 271
2017 Security 49 36 9 3 2 0 0 85 5 246
2017 Science and technology 34 32 17 11 6 0 0 66 17 256
2017 Library services 34 38 14 7 7 0 0 72 14 29
2017 Legal services 35 33 15 10 7 0 0 68 17 111
2017 Administration and operations 43 34 13 6 4 0 0 77 10 2448
2017 Human resources 45 34 11 7 3 0 0 79 10 963
2017 Financial management 45 33 12 6 4 0 0 78 10 670
2017 Procurement 53 36 9 0 1 1 0 90 1 70
2017 Real property 40 33 13 10 4 0 0 73 14 120
2017 Materiel management 40 38 13 2 7 0 0 78 8 118
2017 Information management 43 34 16 4 3 0 0 77 8 265
2017 Information technology 44 34 13 5 3 1 0 79 8 2569
2017 Internal audit 33 41 15 6 4 0 0 74 10 278
2017 Evaluation 46 25 18 6 5 1 0 71 11 143
2017 Data sciences 42 37 14 4 2 0 0 80 7 180
2017 Policy 41 32 15 6 6 1 0 73 12 341
2017 Project management 48 32 11 5 4 0 0 80 9 514
2017 Other services to the public 40 34 13 8 5 1 0 74 13 1818
2017 None of the above 37 34 16 7 5 1 0 71 13 4586
2014 Client contact centre 36 40 13 7 4 1 0 76 10 3678
2014 Health care practitioners 50 39 3 3 5 0 0 89 8 38
2014 Federal regulators 35 37 13 9 5 1 0 72 15 278
2014 Compliance, inspection and enforcement 29 36 16 11 7 0 0 66 19 9900
2014 Communications or public affairs 42 35 14 5 4 1 0 78 9 337
2014 Access to information and privacy 43 38 13 4 2 0 0 81 7 246
2014 Security 45 37 10 5 2 1 0 83 7 246
2014 Science and technology 36 38 12 6 6 0 0 75 13 249
2014 Library services 50 20 13 14 0 4 0 72 14 30
2014 Legal services 42 33 10 10 4 0 0 75 15 125
2014 Administration and operations 41 36 11 7 4 0 0 78 11 3080
2014 Human resources 40 35 15 6 4 0 0 75 10 1094
2014 Financial management 39 37 13 7 4 0 0 77 10 815
2014 Procurement 48 30 8 8 4 0 1 79 13 73
2014 Real property 38 38 14 6 4 0 0 76 10 160
2014 Materiel management 37 37 14 8 4 0 0 74 12 164
2014 Information management 40 34 13 9 3 1 0 75 13 322
2014 Information technology 40 35 13 7 4 1 0 76 12 2847
2014 Internal audit 30 36 18 8 5 1 0 68 14 339
2014 Evaluation 33 36 13 12 4 1 0 70 17 180
2014 Other services to the public 35 36 14 8 6 1 0 71 14 2583
2014 None of the above 32 36 16 9 6 1 0 69 15 4823

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 37 37 14 8 4 0 0 74 12 3394
2018 Health care practitioners 50 43 5 3 0 0 0 92 3 39
2018 Federal regulators 36 37 19 4 4 0 0 73 8 247
2018 Compliance, inspection and enforcement 32 37 16 9 6 0 0 69 15 8685
2018 Communications or public affairs 39 38 13 6 4 0 0 77 10 349
2018 Access to information and privacy 47 31 13 7 3 0 0 78 10 319
2018 Security 53 31 8 6 0 0 0 85 7 227
2018 Science and technology 33 39 14 9 4 1 0 72 14 170
2018 Library services 50 25 7 11 7 0 0 75 18 28
2018 Legal services 30 46 10 8 6 0 0 76 14 113
2018 Administration and operations 45 34 12 6 3 0 0 79 9 2386
2018 Human resources 46 37 10 5 2 0 0 83 7 1004
2018 Financial management 45 36 9 7 4 0 0 80 10 682
2018 Procurement 54 33 8 5 0 0 0 86 5 74
2018 Real property 43 35 10 6 5 0 0 78 11 143
2018 Materiel management 42 37 14 5 2 0 0 79 7 141
2018 Information management 43 34 11 7 4 0 0 77 12 301
2018 Information technology 42 37 13 6 3 0 0 78 8 2425
2018 Internal audit 40 36 14 7 3 0 0 76 9 384
2018 Evaluation 40 34 16 6 4 0 0 74 10 188
2018 Data sciences 38 36 14 9 3 1 0 74 12 164
2018 Policy 40 36 14 7 3 0 0 76 10 349
2018 Project management 44 34 11 7 3 0 0 79 10 533
2018 Other services to the public 42 32 13 8 4 0 0 74 12 1766
2018 None of the above 38 35 15 7 4 0 0 73 11 3080
2017 Client contact centre 33 39 15 8 5 0 0 72 13 3281
2017 Health care practitioners 44 34 11 11 0 0 0 78 11 27
2017 Federal regulators 29 41 13 10 6 1 0 71 16 232
2017 Compliance, inspection and enforcement 28 37 16 12 7 0 0 65 19 8852
2017 Communications or public affairs 40 34 14 9 1 1 0 75 11 327
2017 Access to information and privacy 45 34 11 5 4 1 0 80 9 270
2017 Security 47 36 9 6 2 0 0 83 8 246
2017 Science and technology 30 37 16 12 5 0 0 68 16 257
2017 Library services 34 34 14 11 7 0 0 69 18 29
2017 Legal services 29 39 13 13 6 0 0 68 19 110
2017 Administration and operations 41 36 12 7 4 0 0 78 10 2454
2017 Human resources 45 35 10 6 3 0 0 81 10 965
2017 Financial management 42 37 12 6 3 0 0 79 9 668
2017 Procurement 47 44 6 1 1 0 0 91 3 70
2017 Real property 37 40 11 8 4 0 0 77 12 120
2017 Materiel management 40 39 10 6 5 0 0 79 11 117
2017 Information management 42 34 14 6 4 0 0 76 9 265
2017 Information technology 41 38 12 6 3 0 0 80 8 2572
2017 Internal audit 28 45 17 6 4 0 0 73 10 279
2017 Evaluation 46 26 17 6 5 0 0 72 10 143
2017 Data sciences 36 42 14 6 2 0 0 78 8 179
2017 Policy 42 32 12 9 4 1 0 75 13 342
2017 Project management 45 37 8 6 4 0 0 82 10 515
2017 Other services to the public 38 36 13 9 4 0 0 74 13 1814
2017 None of the above 34 37 14 9 5 1 0 72 14 4586
2014 Client contact centre 33 42 14 7 4 0 0 75 11 3677
2014 Health care practitioners 50 42 5 0 3 0 0 92 3 38
2014 Federal regulators 32 39 17 8 4 0 0 72 12 278
2014 Compliance, inspection and enforcement 28 38 15 12 7 0 0 66 19 9901
2014 Communications or public affairs 41 37 11 6 4 1 0 79 10 337
2014 Access to information and privacy 43 38 11 5 2 0 0 82 7 247
2014 Security 44 35 13 5 2 1 0 80 7 247
2014 Science and technology 35 38 13 7 6 1 0 74 13 249
2014 Library services 57 20 20 4 0 0 0 76 4 30
2014 Legal services 40 35 11 9 5 0 0 75 14 125
2014 Administration and operations 40 37 11 7 4 0 0 78 11 3077
2014 Human resources 39 38 12 7 4 0 0 77 11 1093
2014 Financial management 39 39 12 6 3 0 0 78 10 816
2014 Procurement 50 30 6 10 3 0 1 82 13 73
2014 Real property 38 36 15 7 3 0 0 75 10 160
2014 Materiel management 34 38 14 10 4 0 0 72 13 164
2014 Information management 39 39 12 7 3 0 0 77 10 322
2014 Information technology 39 38 12 7 3 0 0 78 11 2848
2014 Internal audit 30 38 14 9 7 1 0 69 17 339
2014 Evaluation 34 37 14 13 3 0 0 71 15 180
2014 Other services to the public 34 38 13 9 5 0 0 72 14 2583
2014 None of the above 31 39 15 9 5 0 0 70 15 4816

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 26 20 12 10 4 0 57 23 3416
2018 Health care practitioners 47 33 13 2 3 3 0 82 5 39
2018 Federal regulators 34 29 19 10 5 3 0 65 16 248
2018 Compliance, inspection and enforcement 30 28 19 12 8 3 0 59 21 8741
2018 Communications or public affairs 30 27 20 11 7 5 0 60 19 350
2018 Access to information and privacy 39 21 19 12 5 3 1 63 18 324
2018 Security 48 26 15 6 3 1 1 76 9 226
2018 Science and technology 28 25 22 12 9 2 1 55 22 170
2018 Library services 32 36 19 3 6 3 0 71 10 28
2018 Legal services 33 22 23 11 9 1 1 56 20 115
2018 Administration and operations 39 26 17 9 6 2 0 67 15 2400
2018 Human resources 39 28 16 8 5 2 0 70 14 1013
2018 Financial management 41 23 17 7 7 3 1 67 15 694
2018 Procurement 55 25 11 7 0 3 0 82 7 73
2018 Real property 32 29 19 7 11 2 0 63 18 143
2018 Materiel management 41 27 19 9 4 0 0 68 13 141
2018 Information management 34 28 16 11 8 3 0 64 20 303
2018 Information technology 39 27 17 8 5 3 0 69 13 2437
2018 Internal audit 34 27 21 9 6 3 1 63 15 387
2018 Evaluation 37 22 22 9 5 6 0 62 15 190
2018 Data sciences 32 26 22 8 9 3 1 60 17 166
2018 Policy 36 26 17 12 7 2 0 63 19 351
2018 Project management 39 22 17 12 6 3 0 63 19 537
2018 Other services to the public 36 24 18 10 8 3 0 62 19 1779
2018 None of the above 33 26 20 10 7 4 0 62 17 3104
2017 Client contact centre 27 29 19 11 9 5 1 59 21 3283
2017 Health care practitioners 29 31 13 11 5 11 0 68 18 27
2017 Federal regulators 32 22 19 11 8 7 0 58 21 236
2017 Compliance, inspection and enforcement 27 27 19 13 9 5 0 57 23 8854
2017 Communications or public affairs 30 22 17 16 8 6 0 56 26 327
2017 Access to information and privacy 34 30 15 9 7 4 0 67 17 271
2017 Security 42 26 15 12 2 3 0 71 14 246
2017 Science and technology 24 28 19 16 8 6 0 55 26 257
2017 Library services 28 38 14 7 11 3 0 68 18 29
2017 Legal services 28 30 18 9 9 5 1 62 19 111
2017 Administration and operations 37 25 17 10 6 5 0 65 17 2452
2017 Human resources 39 27 17 7 6 4 0 69 14 964
2017 Financial management 39 26 19 8 6 2 0 66 15 669
2017 Procurement 47 27 14 7 1 4 0 77 9 70
2017 Real property 34 28 18 6 8 5 0 66 15 120
2017 Materiel management 37 26 23 8 5 2 0 64 13 117
2017 Information management 30 29 22 7 6 6 0 63 14 264
2017 Information technology 39 28 17 8 4 3 0 70 13 2571
2017 Internal audit 26 27 24 9 6 6 1 57 17 278
2017 Evaluation 37 22 21 7 9 4 0 61 17 143
2017 Data sciences 26 30 25 10 6 2 1 58 16 180
2017 Policy 35 22 20 11 7 6 0 60 19 341
2017 Project management 40 26 15 9 5 4 0 69 15 514
2017 Other services to the public 33 27 17 11 7 5 0 63 19 1814
2017 None of the above 31 27 19 10 7 5 0 62 18 4582
2014 Client contact centre 27 30 19 11 9 4 0 59 21 3677
2014 Health care practitioners 50 26 16 2 3 3 0 79 5 38
2014 Federal regulators 33 29 18 8 7 4 0 66 15 278
2014 Compliance, inspection and enforcement 28 27 19 12 8 4 0 59 21 9897
2014 Communications or public affairs 32 26 19 10 7 5 0 61 18 337
2014 Access to information and privacy 34 30 20 9 3 4 0 66 13 247
2014 Security 42 24 19 8 4 2 0 68 12 247
2014 Science and technology 28 26 19 12 7 7 0 59 21 248
2014 Library services 37 30 13 10 0 10 0 74 12 30
2014 Legal services 42 28 11 10 7 2 1 71 17 125
2014 Administration and operations 38 26 17 9 6 4 0 67 16 3079
2014 Human resources 37 25 17 11 6 4 0 64 18 1095
2014 Financial management 37 29 14 10 5 4 0 69 16 816
2014 Procurement 42 19 16 15 3 3 1 64 19 73
2014 Real property 32 31 14 12 6 5 0 66 19 160
2014 Materiel management 32 30 15 15 6 1 1 63 22 164
2014 Information management 34 27 21 9 5 3 0 63 15 322
2014 Information technology 40 28 16 7 5 4 0 71 13 2846
2014 Internal audit 29 28 20 11 8 4 1 59 20 339
2014 Evaluation 26 28 19 14 7 4 1 57 22 180
2014 Other services to the public 32 26 17 11 8 5 0 62 20 2582
2014 None of the above 31 28 18 10 7 6 1 62 19 4821
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 51 32 9 4 3 2 0 84 6 3406
2018 Health care practitioners 51 34 13 0 0 3 0 87 0 40
2018 Federal regulators 53 27 9 4 4 1 0 82 9 245
2018 Compliance, inspection and enforcement 48 31 10 6 4 2 0 80 10 8708
2018 Communications or public affairs 54 24 11 7 2 2 1 80 9 347
2018 Access to information and privacy 54 25 11 5 4 1 1 79 9 323
2018 Security 55 29 7 6 1 1 0 86 7 224
2018 Science and technology 53 29 8 4 5 2 1 84 8 169
2018 Library services 75 8 7 3 4 0 3 85 8 28
2018 Legal services 55 21 10 5 5 3 2 79 11 114
2018 Administration and operations 51 28 10 6 3 2 0 80 9 2388
2018 Human resources 53 29 10 4 2 2 0 83 6 1005
2018 Financial management 54 25 10 5 4 2 1 81 8 683
2018 Procurement 60 25 5 8 0 1 0 86 8 75
2018 Real property 51 24 12 6 5 2 0 76 12 145
2018 Materiel management 55 24 8 6 5 1 1 81 11 139
2018 Information management 50 32 8 5 4 1 0 83 9 300
2018 Information technology 50 31 10 4 3 1 1 82 8 2433
2018 Internal audit 50 31 10 3 3 2 1 83 6 384
2018 Evaluation 56 23 13 5 2 2 0 81 7 191
2018 Data sciences 51 25 10 7 3 2 2 79 10 165
2018 Policy 50 28 10 4 4 3 0 81 9 347
2018 Project management 47 29 9 6 4 2 1 80 11 533
2018 Other services to the public 53 27 10 5 3 2 1 82 8 1774
2018 None of the above 47 29 12 5 4 2 1 79 9 3095
2017 Client contact centre 52 31 9 3 2 2 1 85 6 3290
2017 Health care practitioners 55 42 0 4 0 0 0 96 4 27
2017 Federal regulators 49 30 10 3 6 2 0 81 9 235
2017 Compliance, inspection and enforcement 46 31 11 6 4 2 1 79 10 8865
2017 Communications or public affairs 49 33 6 6 2 3 1 85 8 328
2017 Access to information and privacy 49 29 8 7 3 3 0 81 11 270
2017 Security 48 35 6 5 3 3 0 86 8 246
2017 Science and technology 47 31 9 7 5 1 0 79 12 256
2017 Library services 48 41 4 7 0 0 0 89 7 29
2017 Legal services 44 33 7 5 8 2 1 79 14 111
2017 Administration and operations 50 30 10 5 3 2 1 82 8 2455
2017 Human resources 52 28 9 6 3 2 0 82 9 966
2017 Financial management 52 29 10 4 2 2 0 83 7 670
2017 Procurement 53 34 9 4 0 0 0 87 4 70
2017 Real property 55 23 10 7 3 3 0 80 9 120
2017 Materiel management 47 35 8 7 3 1 0 83 10 115
2017 Information management 53 26 10 5 3 4 0 82 7 265
2017 Information technology 47 33 11 4 3 2 1 82 7 2575
2017 Internal audit 35 41 12 5 4 2 1 78 9 280
2017 Evaluation 51 32 10 3 3 0 1 84 6 143
2017 Data sciences 53 25 12 3 4 2 0 80 7 180
2017 Policy 55 26 8 6 3 2 1 83 9 342
2017 Project management 53 27 10 4 3 2 1 82 8 515
2017 Other services to the public 49 28 11 5 3 3 1 80 8 1818
2017 None of the above 46 31 12 5 3 3 1 79 9 4600
2014 Client contact centre 49 33 9 4 2 2 1 83 7 3681
2014 Health care practitioners 69 26 0 0 3 0 3 97 3 38
2014 Federal regulators 48 31 12 4 3 1 1 81 7 278
2014 Compliance, inspection and enforcement 47 32 10 5 4 2 1 80 9 9898
2014 Communications or public affairs 51 27 9 6 4 2 0 80 10 337
2014 Access to information and privacy 50 33 9 4 2 1 0 84 7 247
2014 Security 46 38 8 2 2 2 1 87 5 247
2014 Science and technology 51 30 10 2 4 2 0 83 6 249
2014 Library services 50 40 10 0 0 0 0 90 0 30
2014 Legal services 46 34 7 5 6 2 0 82 11 125
2014 Administration and operations 50 28 11 6 3 2 1 80 9 3077
2014 Human resources 48 31 9 6 3 2 0 81 9 1095
2014 Financial management 49 31 9 6 3 2 1 82 9 816
2014 Procurement 55 23 11 5 3 0 3 80 8 73
2014 Real property 45 36 11 2 3 2 1 83 6 160
2014 Materiel management 40 34 14 6 5 0 1 75 11 164
2014 Information management 47 28 13 7 3 2 1 77 10 321
2014 Information technology 49 29 11 5 4 2 0 80 9 2849
2014 Internal audit 42 37 12 3 3 2 0 81 7 338
2014 Evaluation 52 31 10 4 1 2 1 85 5 179
2014 Other services to the public 48 31 11 5 3 2 1 81 8 2583
2014 None of the above 45 30 12 5 4 3 1 78 10 4820

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 50 32 10 4 3 1 0 83 7 3400
2018 Health care practitioners 42 38 13 5 3 0 0 80 8 39
2018 Federal regulators 54 27 12 5 3 0 0 81 7 243
2018 Compliance, inspection and enforcement 46 34 9 7 4 1 0 80 11 8686
2018 Communications or public affairs 52 27 10 8 3 1 0 80 10 350
2018 Access to information and privacy 49 31 11 4 5 0 0 80 9 322
2018 Security 52 31 7 8 2 0 0 83 10 223
2018 Science and technology 52 30 8 6 4 1 0 82 10 169
2018 Library services 65 21 4 0 7 0 3 88 8 28
2018 Legal services 54 20 10 10 6 1 0 74 16 113
2018 Administration and operations 48 32 9 7 4 1 0 81 11 2382
2018 Human resources 50 34 7 5 3 1 0 85 8 1007
2018 Financial management 50 30 8 6 4 0 0 81 10 681
2018 Procurement 58 32 4 5 0 0 1 91 5 75
2018 Real property 44 29 13 6 5 2 0 75 12 144
2018 Materiel management 55 30 5 5 4 1 0 85 10 138
2018 Information management 46 35 7 7 4 0 1 82 11 301
2018 Information technology 48 33 9 6 3 1 0 82 9 2425
2018 Internal audit 51 33 9 4 3 0 1 85 7 385
2018 Evaluation 50 33 9 5 3 1 1 83 7 190
2018 Data sciences 43 34 10 5 5 0 2 79 10 164
2018 Policy 50 29 10 4 5 1 1 81 9 345
2018 Project management 47 32 9 7 5 0 0 79 11 533
2018 Other services to the public 51 29 10 5 4 1 0 81 9 1770
2018 None of the above 45 32 11 7 4 1 0 78 11 3090
2017 Client contact centre 49 34 9 5 3 1 0 84 8 3292
2017 Health care practitioners 51 45 0 4 0 0 0 96 4 27
2017 Federal regulators 46 37 7 5 6 0 0 82 11 236
2017 Compliance, inspection and enforcement 45 34 9 7 4 1 0 80 11 8860
2017 Communications or public affairs 48 37 5 7 2 1 0 86 9 328
2017 Access to information and privacy 46 32 10 8 3 0 1 79 11 269
2017 Security 47 37 7 6 3 0 0 85 8 245
2017 Science and technology 46 34 9 8 2 1 0 81 10 255
2017 Library services 48 35 3 11 0 3 0 86 11 29
2017 Legal services 47 31 8 8 5 0 0 78 14 111
2017 Administration and operations 48 33 9 6 3 1 0 81 10 2454
2017 Human resources 51 34 6 6 3 0 0 85 9 966
2017 Financial management 50 32 9 6 3 1 0 82 9 669
2017 Procurement 60 30 6 3 1 0 0 90 4 70
2017 Real property 53 30 8 4 4 1 0 84 8 120
2017 Materiel management 52 29 10 4 5 0 0 81 10 115
2017 Information management 52 33 6 5 3 1 0 86 8 264
2017 Information technology 47 35 8 6 3 0 0 82 9 2576
2017 Internal audit 36 40 12 6 5 0 0 76 11 279
2017 Evaluation 50 30 9 7 4 1 0 80 11 143
2017 Data sciences 52 32 9 4 3 1 0 84 7 180
2017 Policy 52 30 6 6 5 1 0 83 11 341
2017 Project management 52 28 8 8 3 1 1 81 11 514
2017 Other services to the public 47 32 10 5 4 1 1 81 9 1817
2017 None of the above 45 34 10 7 4 1 0 79 11 4596
2014 Client contact centre 46 36 9 5 3 0 0 83 8 3680
2014 Health care practitioners 68 24 3 0 5 0 0 92 5 38
2014 Federal regulators 49 31 9 6 4 0 0 80 11 277
2014 Compliance, inspection and enforcement 45 36 8 6 4 1 0 82 10 9898
2014 Communications or public affairs 50 29 9 6 6 1 0 79 12 337
2014 Access to information and privacy 51 32 10 5 2 1 0 84 7 247
2014 Security 47 39 6 4 3 1 0 87 7 247
2014 Science and technology 48 31 10 7 4 0 0 79 11 249
2014 Library services 56 30 3 6 0 0 4 90 7 30
2014 Legal services 46 37 6 4 6 0 1 84 11 125
2014 Administration and operations 47 33 9 7 4 0 0 81 11 3078
2014 Human resources 49 33 7 7 4 0 0 82 10 1095
2014 Financial management 47 33 8 7 3 1 0 81 10 816
2014 Procurement 49 38 4 4 4 0 0 88 8 73
2014 Real property 48 33 11 4 4 0 0 81 8 160
2014 Materiel management 41 33 10 9 7 0 0 74 15 164
2014 Information management 44 34 12 6 3 1 1 79 9 321
2014 Information technology 48 32 8 7 4 0 0 80 11 2847
2014 Internal audit 41 40 8 7 3 1 0 81 11 338
2014 Evaluation 47 34 8 6 3 0 1 83 9 180
2014 Other services to the public 47 34 9 6 3 1 0 82 9 2583
2014 None of the above 43 35 10 7 4 1 0 79 11 4817

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 52 30 10 4 3 0 0 82 8 3410
2018 Health care practitioners 48 34 13 2 3 0 0 83 5 40
2018 Federal regulators 53 29 7 6 3 1 0 83 10 245
2018 Compliance, inspection and enforcement 48 30 10 6 5 0 0 79 11 8716
2018 Communications or public affairs 55 23 11 6 4 0 0 79 10 349
2018 Access to information and privacy 54 25 11 3 5 1 0 80 9 322
2018 Security 54 31 8 4 2 0 0 85 7 226
2018 Science and technology 55 25 6 4 9 1 0 81 13 170
2018 Library services 71 11 3 7 4 0 3 85 11 28
2018 Legal services 58 17 10 10 6 0 0 75 16 114
2018 Administration and operations 53 27 10 5 4 1 0 81 9 2388
2018 Human resources 54 29 9 5 3 0 0 84 7 1007
2018 Financial management 55 27 8 5 5 0 0 82 10 685
2018 Procurement 63 25 5 5 1 0 0 88 7 75
2018 Real property 52 24 10 8 5 1 0 77 13 145
2018 Materiel management 61 22 7 4 6 0 0 83 9 139
2018 Information management 51 29 9 7 3 0 0 81 10 300
2018 Information technology 50 30 10 5 4 0 0 81 10 2439
2018 Internal audit 52 29 12 3 4 0 0 81 7 385
2018 Evaluation 55 25 13 4 2 1 0 81 6 191
2018 Data sciences 49 30 8 7 5 0 1 80 12 166
2018 Policy 53 31 6 5 4 1 0 84 9 347
2018 Project management 52 26 10 5 6 0 0 79 11 533
2018 Other services to the public 55 26 10 5 4 0 0 81 9 1775
2018 None of the above 49 28 11 5 5 0 0 78 10 3100
2017 Client contact centre 56 28 9 4 3 0 0 84 7 3286
2017 Health care practitioners 71 25 4 0 0 0 0 96 0 27
2017 Federal regulators 56 27 5 6 6 0 0 83 12 236
2017 Compliance, inspection and enforcement 53 27 10 6 4 0 0 80 10 8854
2017 Communications or public affairs 60 24 6 6 4 1 1 84 10 327
2017 Access to information and privacy 56 27 8 4 3 1 0 84 7 271
2017 Security 55 27 9 6 2 0 0 82 9 246
2017 Science and technology 51 30 7 8 4 0 0 81 12 255
2017 Library services 55 21 18 0 7 0 0 75 7 29
2017 Legal services 51 26 7 10 5 0 0 77 16 110
2017 Administration and operations 58 25 8 5 4 0 0 83 9 2449
2017 Human resources 61 24 7 4 4 0 0 85 8 966
2017 Financial management 59 25 9 5 2 0 0 84 7 668
2017 Procurement 69 20 7 4 0 0 0 89 4 70
2017 Real property 61 24 7 5 3 0 0 86 7 119
2017 Materiel management 60 21 8 4 6 0 0 81 10 118
2017 Information management 58 25 8 5 4 0 0 83 8 265
2017 Information technology 56 28 9 4 3 0 0 84 8 2575
2017 Internal audit 45 35 9 6 5 0 0 81 10 279
2017 Evaluation 63 23 6 3 5 0 0 86 8 143
2017 Data sciences 60 22 9 4 4 0 0 83 9 179
2017 Policy 59 22 8 7 4 0 0 80 12 340
2017 Project management 56 27 8 6 3 0 1 83 9 514
2017 Other services to the public 56 26 9 5 4 0 0 83 9 1811
2017 None of the above 54 27 10 5 4 0 0 81 9 4578
2014 Client contact centre 52 32 8 5 3 0 0 84 8 3676
2014 Health care practitioners 63 31 0 3 3 0 0 95 5 38
2014 Federal regulators 51 30 12 4 3 0 0 80 7 278
2014 Compliance, inspection and enforcement 53 30 7 5 4 0 0 83 9 9899
2014 Communications or public affairs 56 26 10 2 6 0 0 82 8 337
2014 Access to information and privacy 58 31 4 5 2 0 0 89 7 247
2014 Security 57 29 6 4 4 1 0 86 7 247
2014 Science and technology 56 26 6 6 5 0 0 84 11 249
2014 Library services 63 30 3 3 0 0 0 94 3 30
2014 Legal services 49 35 5 6 6 0 0 84 11 125
2014 Administration and operations 57 27 7 6 3 0 0 83 9 3079
2014 Human resources 55 26 8 7 4 0 0 81 10 1095
2014 Financial management 57 27 9 4 2 0 0 84 7 816
2014 Procurement 66 19 6 7 1 0 1 86 8 73
2014 Real property 61 28 7 2 3 0 0 89 4 160
2014 Materiel management 46 32 9 7 5 1 0 78 12 164
2014 Information management 53 29 7 7 3 1 0 83 10 321
2014 Information technology 55 27 9 5 4 0 0 83 9 2847
2014 Internal audit 48 37 7 4 4 0 0 85 8 337
2014 Evaluation 58 27 6 6 3 0 1 85 9 180
2014 Other services to the public 55 29 8 5 3 0 0 84 8 2579
2014 None of the above 52 28 9 6 4 1 0 81 9 4814

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 31 17 7 4 7 0 69 12 3442
2018 Health care practitioners 36 31 8 13 3 7 3 74 17 40
2018 Federal regulators 30 31 19 9 7 4 0 64 17 247
2018 Compliance, inspection and enforcement 29 30 17 9 8 7 0 63 19 8776
2018 Communications or public affairs 28 36 14 11 3 7 0 69 16 350
2018 Access to information and privacy 34 33 17 6 5 5 0 71 11 325
2018 Security 46 32 11 7 1 3 0 81 8 225
2018 Science and technology 28 33 16 5 11 7 0 66 17 170
2018 Library services 39 29 18 0 14 0 0 68 14 28
2018 Legal services 38 25 15 10 5 7 0 67 17 114
2018 Administration and operations 35 33 15 7 5 5 0 72 13 2398
2018 Human resources 33 39 13 8 4 4 0 74 12 1007
2018 Financial management 37 33 12 7 5 5 0 74 13 693
2018 Procurement 32 40 15 7 3 4 0 74 10 73
2018 Real property 32 35 12 6 9 6 0 71 16 145
2018 Materiel management 39 37 12 7 4 0 1 76 11 139
2018 Information management 35 32 14 6 6 6 0 72 13 303
2018 Information technology 35 33 15 5 4 8 0 74 10 2437
2018 Internal audit 31 32 19 8 6 5 0 66 14 385
2018 Evaluation 34 27 19 6 6 7 1 67 13 190
2018 Data sciences 35 29 15 5 7 9 0 71 13 167
2018 Policy 34 31 16 7 5 6 1 70 13 351
2018 Project management 34 34 14 9 6 3 0 70 16 539
2018 Other services to the public 36 28 15 6 6 8 0 70 13 1783
2018 None of the above 33 30 17 6 6 8 0 68 13 3114
2017 Client contact centre 33 32 15 6 5 9 0 72 12 3290
2017 Health care practitioners 27 40 11 15 4 0 4 70 19 27
2017 Federal regulators 24 35 11 11 8 10 0 66 22 235
2017 Compliance, inspection and enforcement 27 30 16 10 9 8 0 62 21 8868
2017 Communications or public affairs 33 34 10 8 4 11 0 76 13 328
2017 Access to information and privacy 45 29 10 5 5 6 0 78 11 270
2017 Security 36 33 13 7 5 4 0 73 13 246
2017 Science and technology 29 28 17 9 10 7 0 61 21 257
2017 Library services 24 34 14 7 3 18 0 70 13 29
2017 Legal services 21 40 17 10 5 6 0 65 16 111
2017 Administration and operations 35 34 13 8 5 6 0 73 14 2453
2017 Human resources 29 36 14 9 7 5 0 69 16 967
2017 Financial management 33 36 16 6 5 4 0 72 12 669
2017 Procurement 42 32 14 6 1 4 0 78 7 70
2017 Real property 30 33 11 10 10 5 1 68 21 120
2017 Materiel management 37 33 14 5 4 5 2 75 10 118
2017 Information management 33 33 12 9 6 7 0 71 16 265
2017 Information technology 35 33 14 5 4 9 0 75 10 2575
2017 Internal audit 26 37 18 7 6 7 0 67 13 280
2017 Evaluation 33 26 15 9 6 11 0 66 16 143
2017 Data sciences 36 32 19 5 1 6 1 73 6 180
2017 Policy 37 30 14 8 4 7 0 72 13 342
2017 Project management 35 36 14 7 6 3 0 72 13 515
2017 Other services to the public 35 30 15 6 5 9 0 71 13 1819
2017 None of the above 30 31 16 7 6 9 1 68 15 4597
2014 Client contact centre 32 33 15 7 4 9 0 72 12 3674
2014 Health care practitioners 50 26 10 3 8 3 0 79 11 38
2014 Federal regulators 31 34 17 5 5 7 0 71 11 277
2014 Compliance, inspection and enforcement 28 32 16 9 7 8 0 65 18 9900
2014 Communications or public affairs 35 34 13 8 3 6 0 74 12 337
2014 Access to information and privacy 38 33 16 5 0 7 1 77 6 246
2014 Security 32 39 10 9 3 7 0 77 13 246
2014 Science and technology 27 31 16 7 7 11 0 66 16 249
2014 Library services 44 33 6 3 0 13 0 89 4 30
2014 Legal services 36 33 15 6 6 3 0 71 13 125
2014 Administration and operations 36 33 13 8 5 6 0 73 13 3075
2014 Human resources 29 36 13 12 5 4 0 69 18 1095
2014 Financial management 34 36 13 7 5 5 0 74 12 816
2014 Procurement 42 29 14 8 1 5 0 75 10 73
2014 Real property 34 34 15 6 6 6 0 71 13 160
2014 Materiel management 35 39 9 11 3 2 1 76 14 164
2014 Information management 31 35 15 6 4 8 0 72 11 322
2014 Information technology 32 33 15 7 4 8 0 71 12 2846
2014 Internal audit 24 37 13 10 9 7 0 66 20 339
2014 Evaluation 28 36 12 11 5 8 0 70 17 180
2014 Other services to the public 33 31 14 7 5 9 0 70 14 2583
2014 None of the above 29 32 17 8 6 8 0 66 15 4816

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 31 19 11 6 3 0 63 17 3421
2018 Health care practitioners 33 38 10 10 8 0 0 72 18 40
2018 Federal regulators 26 30 19 16 9 0 0 56 25 247
2018 Compliance, inspection and enforcement 24 31 18 13 11 2 0 57 25 8746
2018 Communications or public affairs 28 38 13 15 5 1 0 67 20 351
2018 Access to information and privacy 33 32 18 9 7 2 0 66 16 325
2018 Security 40 33 15 8 3 1 0 74 11 226
2018 Science and technology 22 34 17 11 13 3 0 58 25 170
2018 Library services 40 25 14 11 10 0 0 65 21 28
2018 Legal services 28 32 15 13 8 4 0 63 22 114
2018 Administration and operations 34 33 16 9 6 2 0 69 15 2398
2018 Human resources 29 40 15 9 5 2 0 70 14 1005
2018 Financial management 34 34 15 8 7 2 0 70 15 692
2018 Procurement 30 39 16 9 4 1 0 70 14 74
2018 Real property 32 35 13 10 9 2 0 68 19 144
2018 Materiel management 34 42 12 7 5 0 0 76 12 139
2018 Information management 32 32 15 11 7 2 0 66 19 301
2018 Information technology 29 35 17 10 6 3 0 66 17 2428
2018 Internal audit 27 33 20 10 8 2 0 62 18 384
2018 Evaluation 34 25 21 11 6 3 1 61 18 191
2018 Data sciences 30 33 15 13 6 3 0 65 20 167
2018 Policy 29 38 15 10 7 1 0 68 17 351
2018 Project management 31 38 13 12 6 1 0 69 18 536
2018 Other services to the public 33 30 17 8 9 3 0 65 17 1777
2018 None of the above 30 30 19 10 7 4 0 63 18 3100
2017 Client contact centre 29 32 19 10 7 4 0 63 17 3292
2017 Health care practitioners 30 40 4 22 4 0 0 71 26 26
2017 Federal regulators 24 32 15 14 11 4 0 58 26 235
2017 Compliance, inspection and enforcement 22 30 18 15 12 3 0 54 28 8869
2017 Communications or public affairs 30 34 18 11 5 2 0 65 16 328
2017 Access to information and privacy 42 24 16 8 7 3 1 68 16 270
2017 Security 31 37 17 9 5 2 0 69 14 246
2017 Science and technology 25 29 18 13 13 3 0 55 26 255
2017 Library services 31 28 10 18 7 7 0 63 26 29
2017 Legal services 21 41 14 14 8 4 0 63 22 111
2017 Administration and operations 32 35 16 10 6 2 0 68 16 2454
2017 Human resources 26 39 14 11 8 1 0 67 19 965
2017 Financial management 33 35 15 8 6 2 0 70 14 670
2017 Procurement 39 35 14 10 1 0 0 74 11 70
2017 Real property 28 32 18 7 13 3 0 61 20 120
2017 Materiel management 37 31 14 8 5 4 1 72 14 118
2017 Information management 33 29 15 12 8 3 0 64 21 265
2017 Information technology 29 34 17 11 5 4 0 65 17 2575
2017 Internal audit 22 37 18 14 7 2 0 60 22 280
2017 Evaluation 31 32 15 12 6 4 0 65 19 143
2017 Data sciences 28 43 17 6 3 2 1 73 10 180
2017 Policy 34 33 12 12 6 4 0 69 19 342
2017 Project management 31 36 15 12 5 1 0 68 17 515
2017 Other services to the public 31 30 16 11 7 4 0 64 19 1816
2017 None of the above 27 31 18 11 8 4 0 61 20 4597
2014 Client contact centre 28 34 19 9 6 3 0 64 16 3677
2014 Health care practitioners 53 16 10 2 16 3 0 71 19 38
2014 Federal regulators 28 34 16 14 6 3 0 63 20 277
2014 Compliance, inspection and enforcement 23 32 18 15 10 3 0 56 26 9897
2014 Communications or public affairs 30 39 14 9 5 2 0 71 15 337
2014 Access to information and privacy 35 34 15 11 2 3 0 71 13 246
2014 Security 28 42 15 8 5 3 0 72 13 246
2014 Science and technology 23 26 22 14 9 5 0 52 25 249
2014 Library services 31 34 22 6 3 4 0 67 10 30
2014 Legal services 35 30 11 13 8 3 0 67 22 125
2014 Administration and operations 32 34 14 11 6 2 0 68 17 3075
2014 Human resources 24 39 15 13 7 2 0 64 20 1094
2014 Financial management 29 37 16 10 6 2 0 68 16 816
2014 Procurement 38 30 11 15 3 3 0 70 18 73
2014 Real property 28 34 20 9 6 3 0 63 16 160
2014 Materiel management 26 40 19 9 5 1 0 67 14 164
2014 Information management 29 32 18 13 6 3 0 62 19 321
2014 Information technology 26 34 18 11 7 3 0 62 19 2847
2014 Internal audit 23 32 19 12 12 3 0 56 24 338
2014 Evaluation 26 29 18 17 6 4 0 58 24 180
2014 Other services to the public 29 32 17 11 8 4 0 63 19 2582
2014 None of the above 25 33 19 11 9 3 0 60 21 4819

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 30 21 14 7 6 0 55 23 3430
2018 Health care practitioners 24 36 17 10 11 3 0 62 21 39
2018 Federal regulators 20 28 23 16 10 2 0 49 27 247
2018 Compliance, inspection and enforcement 16 28 21 17 12 6 0 48 30 8750
2018 Communications or public affairs 17 32 15 20 10 6 0 53 31 350
2018 Access to information and privacy 27 26 19 13 10 5 1 56 24 324
2018 Security 29 36 19 11 3 3 0 66 15 226
2018 Science and technology 15 32 17 15 15 5 0 50 32 170
2018 Library services 40 10 22 11 10 7 0 54 23 28
2018 Legal services 19 32 19 14 10 7 0 54 25 114
2018 Administration and operations 24 33 20 12 7 4 0 60 20 2392
2018 Human resources 20 37 19 14 6 3 0 59 21 1004
2018 Financial management 25 34 18 11 7 5 0 62 20 689
2018 Procurement 20 33 24 11 7 4 0 56 18 74
2018 Real property 22 35 15 10 9 7 0 62 21 145
2018 Materiel management 25 37 23 10 4 0 0 62 15 138
2018 Information management 20 36 19 13 8 5 0 59 22 302
2018 Information technology 22 33 21 12 7 5 0 58 20 2433
2018 Internal audit 20 29 24 13 9 5 1 52 23 386
2018 Evaluation 24 26 18 17 8 7 1 54 26 190
2018 Data sciences 23 33 19 13 6 6 0 59 21 167
2018 Policy 19 34 18 14 8 6 0 57 24 348
2018 Project management 20 39 17 13 8 3 0 61 22 535
2018 Other services to the public 24 30 19 12 9 6 0 58 23 1775
2018 None of the above 22 28 21 13 9 7 0 54 23 3096
2017 Client contact centre 20 29 20 14 9 7 0 53 25 3283
2017 Health care practitioners 15 38 18 14 4 8 4 60 20 27
2017 Federal regulators 15 29 21 14 15 5 0 47 31 235
2017 Compliance, inspection and enforcement 15 27 19 19 14 6 0 45 35 8865
2017 Communications or public affairs 18 33 17 15 7 9 0 57 24 327
2017 Access to information and privacy 31 24 17 11 10 7 1 59 22 271
2017 Security 21 36 19 14 5 4 0 60 19 244
2017 Science and technology 18 25 22 15 13 6 0 46 30 256
2017 Library services 14 41 10 7 14 14 0 64 25 29
2017 Legal services 15 37 24 10 11 4 0 54 21 111
2017 Administration and operations 23 34 18 13 7 5 0 60 21 2455
2017 Human resources 17 37 18 17 9 2 0 56 26 965
2017 Financial management 24 34 19 12 6 5 0 61 19 668
2017 Procurement 24 44 19 10 1 1 0 69 12 70
2017 Real property 16 41 18 9 12 3 0 59 22 120
2017 Materiel management 30 32 16 9 6 6 1 66 16 118
2017 Information management 23 29 16 17 8 6 0 56 27 264
2017 Information technology 21 32 21 12 6 8 0 58 20 2573
2017 Internal audit 16 35 21 17 8 4 0 53 25 280
2017 Evaluation 23 26 17 15 8 10 0 54 26 143
2017 Data sciences 22 37 20 8 3 8 2 66 12 180
2017 Policy 23 34 15 14 7 6 0 61 22 341
2017 Project management 22 37 16 15 7 4 0 61 22 515
2017 Other services to the public 22 28 18 15 8 7 0 55 25 1817
2017 None of the above 20 29 20 13 9 8 0 54 25 4591
2014 Client contact centre 19 32 22 13 8 6 0 55 22 3677
2014 Health care practitioners 43 13 16 15 8 5 0 59 25 38
2014 Federal regulators 19 28 20 18 9 5 0 50 29 276
2014 Compliance, inspection and enforcement 15 28 20 18 12 6 0 46 32 9893
2014 Communications or public affairs 22 36 17 12 8 5 0 61 22 337
2014 Access to information and privacy 25 30 23 12 4 5 0 58 18 247
2014 Security 19 40 18 13 5 5 0 62 19 246
2014 Science and technology 15 26 23 16 11 9 0 45 30 249
2014 Library services 20 34 27 16 0 3 0 56 17 30
2014 Legal services 23 34 15 11 10 7 0 61 23 125
2014 Administration and operations 23 33 18 14 8 4 0 58 23 3076
2014 Human resources 16 36 19 19 7 3 0 54 27 1094
2014 Financial management 20 37 19 12 7 5 0 60 20 816
2014 Procurement 23 33 18 15 7 4 0 58 23 73
2014 Real property 18 39 18 15 5 4 0 60 21 159
2014 Materiel management 24 35 26 9 6 1 0 59 15 164
2014 Information management 20 30 22 13 7 8 0 55 21 322
2014 Information technology 20 30 21 13 8 7 0 54 23 2847
2014 Internal audit 15 29 24 17 9 6 0 47 28 338
2014 Evaluation 12 32 26 15 8 8 0 48 25 179
2014 Other services to the public 20 30 18 14 9 7 0 54 26 2581
2014 None of the above 17 31 20 15 10 7 0 52 26 4811

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 34 19 15 8 3 0 57 23 3433
2018 Health care practitioners 28 30 11 10 13 8 0 63 25 40
2018 Federal regulators 19 32 18 17 12 2 0 52 29 243
2018 Compliance, inspection and enforcement 17 31 19 17 12 3 0 50 30 8758
2018 Communications or public affairs 17 36 15 19 10 3 0 55 29 350
2018 Access to information and privacy 26 34 17 14 7 2 1 61 21 325
2018 Security 31 38 15 11 4 1 0 70 15 226
2018 Science and technology 18 31 21 12 15 3 0 51 27 170
2018 Library services 32 25 11 10 18 3 0 59 29 28
2018 Legal services 21 33 15 18 11 2 0 55 29 114
2018 Administration and operations 23 35 17 14 8 2 0 60 22 2393
2018 Human resources 21 38 17 16 6 1 0 60 23 1007
2018 Financial management 23 36 17 14 7 2 0 60 22 693
2018 Procurement 20 42 16 16 4 1 0 63 21 74
2018 Real property 20 36 15 13 14 1 0 57 27 145
2018 Materiel management 29 39 19 7 6 0 0 68 13 138
2018 Information management 20 36 18 15 9 3 0 58 24 301
2018 Information technology 22 36 18 13 7 3 0 61 20 2440
2018 Internal audit 21 32 21 15 9 3 0 54 24 383
2018 Evaluation 26 30 16 16 8 3 0 58 26 191
2018 Data sciences 19 33 17 19 9 3 0 54 28 167
2018 Policy 20 33 18 16 11 3 0 54 27 350
2018 Project management 19 38 16 16 9 1 0 58 25 539
2018 Other services to the public 24 32 17 14 9 3 0 58 24 1777
2018 None of the above 23 30 19 14 10 4 0 55 25 3110
2017 Client contact centre 22 34 17 13 9 4 0 59 23 3289
2017 Health care practitioners 19 35 21 18 0 3 4 58 19 27
2017 Federal regulators 16 37 17 15 11 4 0 55 27 234
2017 Compliance, inspection and enforcement 16 32 17 17 14 4 0 50 33 8855
2017 Communications or public affairs 23 34 16 15 9 4 0 59 25 327
2017 Access to information and privacy 33 28 15 12 8 4 1 63 22 270
2017 Security 24 43 13 14 4 2 0 68 18 246
2017 Science and technology 22 30 18 16 12 3 0 53 29 257
2017 Library services 21 45 17 3 14 0 0 65 18 29
2017 Legal services 18 41 10 19 9 3 0 61 29 111
2017 Administration and operations 24 36 16 14 8 3 0 62 22 2446
2017 Human resources 19 39 14 16 11 1 0 58 27 968
2017 Financial management 25 36 15 14 8 2 0 62 22 668
2017 Procurement 27 41 13 16 1 1 0 70 17 70
2017 Real property 18 36 18 13 12 4 0 56 26 120
2017 Materiel management 28 38 13 11 5 4 1 69 17 118
2017 Information management 20 42 14 11 11 2 0 63 22 264
2017 Information technology 22 38 17 12 6 4 0 63 19 2577
2017 Internal audit 16 42 18 14 7 3 0 60 22 279
2017 Evaluation 25 30 20 12 6 6 0 59 20 142
2017 Data sciences 26 38 18 11 4 3 1 65 16 180
2017 Policy 24 34 12 17 10 4 0 60 27 341
2017 Project management 23 35 17 15 8 1 0 59 24 514
2017 Other services to the public 24 34 14 14 9 5 0 60 24 1811
2017 None of the above 21 32 17 14 10 5 0 57 25 4587
2014 Client contact centre 21 37 19 13 7 4 0 60 21 3675
2014 Health care practitioners 45 24 13 8 5 5 0 73 13 38
2014 Federal regulators 21 33 17 16 10 3 0 56 26 276
2014 Compliance, inspection and enforcement 17 34 17 17 12 3 0 52 30 9893
2014 Communications or public affairs 20 40 17 13 9 0 0 61 22 337
2014 Access to information and privacy 29 37 14 13 4 2 1 68 17 246
2014 Security 19 42 15 14 5 4 0 64 20 246
2014 Science and technology 22 32 16 14 11 4 0 56 27 249
2014 Library services 27 34 19 10 10 0 0 61 19 30
2014 Legal services 27 35 18 11 7 2 0 63 19 125
2014 Administration and operations 24 37 15 14 8 2 0 62 23 3073
2014 Human resources 17 34 18 18 11 2 0 53 29 1094
2014 Financial management 20 38 16 14 10 2 0 59 24 816
2014 Procurement 22 35 18 15 8 1 0 58 24 72
2014 Real property 21 33 17 20 7 2 0 55 28 158
2014 Materiel management 25 34 18 15 7 2 0 60 22 164
2014 Information management 21 35 16 15 8 4 1 59 24 322
2014 Information technology 21 35 17 14 9 4 0 59 24 2845
2014 Internal audit 15 37 18 17 11 3 0 53 28 339
2014 Evaluation 13 39 17 18 7 6 0 55 27 180
2014 Other services to the public 21 35 15 15 9 4 0 59 26 2582
2014 None of the above 19 33 18 15 11 4 0 55 26 4812
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 35 21 13 9 0 0 57 22 3421
2018 Health care practitioners 32 34 12 17 5 0 0 66 22 41
2018 Federal regulators 18 39 21 14 7 0 0 58 21 247
2018 Compliance, inspection and enforcement 20 36 19 14 11 0 0 56 25 8734
2018 Communications or public affairs 31 38 12 13 5 1 0 70 18 351
2018 Access to information and privacy 28 34 18 10 10 0 0 62 20 322
2018 Security 34 42 15 7 3 0 0 76 9 224
2018 Science and technology 23 37 18 9 13 0 0 60 21 171
2018 Library services 46 18 8 11 17 0 0 64 28 28
2018 Legal services 26 30 20 13 9 2 0 58 22 115
2018 Administration and operations 33 35 15 9 7 0 0 68 16 2404
2018 Human resources 32 38 13 10 6 0 0 70 16 1007
2018 Financial management 30 35 16 11 8 0 0 66 19 693
2018 Procurement 40 34 15 7 4 0 0 75 11 75
2018 Real property 31 35 20 7 8 0 0 66 15 146
2018 Materiel management 33 39 14 9 5 0 0 72 14 141
2018 Information management 27 37 16 11 8 0 0 64 19 301
2018 Information technology 26 38 18 10 7 1 0 65 17 2436
2018 Internal audit 27 36 18 12 6 0 1 63 18 386
2018 Evaluation 26 40 19 10 5 1 0 66 15 194
2018 Data sciences 32 36 15 7 7 1 1 70 15 165
2018 Policy 28 40 15 11 6 0 0 68 17 347
2018 Project management 33 36 15 10 6 0 0 69 16 542
2018 Other services to the public 27 35 17 11 9 0 0 63 20 1781
2018 None of the above 24 34 19 12 9 0 0 59 22 3115
2017 Client contact centre 21 38 18 13 8 0 0 60 22 3284
2017 Health care practitioners 28 43 14 7 7 0 0 72 15 27
2017 Federal regulators 23 40 14 14 9 0 0 63 23 235
2017 Compliance, inspection and enforcement 18 35 19 16 11 0 0 54 27 8861
2017 Communications or public affairs 31 41 11 9 7 0 0 72 16 328
2017 Access to information and privacy 29 40 14 8 8 0 0 69 17 271
2017 Security 30 43 14 8 4 1 0 74 12 246
2017 Science and technology 16 40 15 18 11 0 0 57 29 256
2017 Library services 24 45 14 7 11 0 0 69 18 29
2017 Legal services 29 34 10 13 11 3 0 65 25 111
2017 Administration and operations 30 38 15 11 6 0 0 68 17 2454
2017 Human resources 34 38 13 9 6 0 0 72 15 967
2017 Financial management 27 39 17 10 7 0 0 66 17 668
2017 Procurement 37 37 13 10 3 0 0 74 13 70
2017 Real property 33 37 13 13 4 0 0 70 17 120
2017 Materiel management 35 33 19 10 3 0 0 68 13 117
2017 Information management 24 41 14 11 9 1 0 66 20 265
2017 Information technology 26 39 17 10 6 0 0 66 17 2573
2017 Internal audit 20 37 25 11 7 0 0 57 18 279
2017 Evaluation 26 34 23 9 8 0 0 59 17 143
2017 Data sciences 30 41 14 12 3 0 0 71 15 180
2017 Policy 33 37 11 14 5 0 0 70 19 342
2017 Project management 37 34 13 11 6 0 0 70 17 513
2017 Other services to the public 23 37 17 14 8 0 0 60 23 1816
2017 None of the above 23 37 19 13 8 0 0 60 21 4588
2014 Client contact centre 19 37 21 14 9 0 0 56 23 3676
2014 Health care practitioners 29 39 11 8 13 0 0 68 21 38
2014 Federal regulators 21 36 20 11 12 0 0 57 23 277
2014 Compliance, inspection and enforcement 18 35 19 17 12 0 0 52 29 9901
2014 Communications or public affairs 33 36 12 10 9 0 0 70 19 337
2014 Access to information and privacy 30 39 16 8 7 0 0 69 15 247
2014 Security 23 44 16 10 6 1 0 68 16 247
2014 Science and technology 24 31 16 14 13 1 0 55 28 248
2014 Library services 38 39 6 14 0 3 0 79 14 30
2014 Legal services 22 40 19 9 8 2 0 63 17 125
2014 Administration and operations 27 38 15 11 8 0 0 66 19 3078
2014 Human resources 28 38 14 14 6 0 0 66 20 1094
2014 Financial management 25 37 16 13 8 0 0 62 21 815
2014 Procurement 19 40 20 14 5 0 1 60 19 73
2014 Real property 28 38 16 13 5 0 0 66 18 160
2014 Materiel management 23 40 17 15 5 0 0 63 20 163
2014 Information management 24 38 18 14 7 0 0 62 21 321
2014 Information technology 25 38 17 12 8 0 0 64 20 2849
2014 Internal audit 15 38 22 15 9 0 0 53 24 338
2014 Evaluation 19 38 18 14 11 1 1 57 25 180
2014 Other services to the public 21 38 17 14 9 1 0 59 23 2580
2014 None of the above 20 37 18 14 11 1 0 57 25 4818

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 37 43 12 6 3 0 0 79 9 3435
2018 Health care practitioners 53 36 5 5 0 0 0 90 5 41
2018 Federal regulators 29 47 12 8 4 0 0 76 12 247
2018 Compliance, inspection and enforcement 31 45 11 9 4 0 0 76 13 8737
2018 Communications or public affairs 31 43 11 11 4 0 0 74 15 351
2018 Access to information and privacy 42 36 9 8 5 0 0 78 13 324
2018 Security 37 48 8 5 3 0 0 85 8 226
2018 Science and technology 38 38 11 9 3 0 0 76 13 171
2018 Library services 58 18 11 7 6 0 0 76 14 28
2018 Legal services 37 44 13 4 2 0 0 80 7 115
2018 Administration and operations 35 40 12 9 3 0 0 76 12 2406
2018 Human resources 32 44 10 10 3 0 0 77 13 1011
2018 Financial management 36 42 13 6 4 0 0 77 10 695
2018 Procurement 48 41 4 4 3 0 0 89 7 75
2018 Real property 33 34 15 10 8 1 0 68 17 146
2018 Materiel management 39 42 12 4 3 0 0 81 6 141
2018 Information management 29 42 13 12 4 0 0 71 16 302
2018 Information technology 29 45 14 8 4 0 0 75 12 2446
2018 Internal audit 34 45 12 7 2 0 1 79 8 387
2018 Evaluation 41 38 13 4 4 0 0 78 8 194
2018 Data sciences 28 39 16 9 7 0 1 68 16 165
2018 Policy 32 42 14 10 3 0 0 74 13 347
2018 Project management 26 42 15 13 4 0 0 69 17 542
2018 Other services to the public 40 40 12 6 2 0 0 80 8 1780
2018 None of the above 32 42 13 8 5 0 0 74 13 3114
2017 Client contact centre 38 44 10 6 2 0 0 82 8 3286
2017 Health care practitioners 36 35 7 18 4 0 0 71 22 27
2017 Federal regulators 35 45 12 5 4 0 0 80 9 236
2017 Compliance, inspection and enforcement 30 45 11 10 4 0 0 75 14 8852
2017 Communications or public affairs 30 45 12 7 6 0 0 75 13 328
2017 Access to information and privacy 41 37 11 7 4 0 0 78 11 271
2017 Security 35 45 10 7 3 0 0 80 10 246
2017 Science and technology 26 46 10 10 7 0 0 72 18 257
2017 Library services 31 52 7 3 8 0 0 82 11 29
2017 Legal services 31 47 11 6 5 0 0 78 12 111
2017 Administration and operations 33 45 10 8 3 0 0 79 11 2450
2017 Human resources 34 41 11 10 4 0 0 75 14 967
2017 Financial management 36 44 10 7 3 0 0 80 10 668
2017 Procurement 36 56 4 4 0 0 0 91 4 70
2017 Real property 31 39 14 11 4 0 0 70 15 120
2017 Materiel management 35 45 9 9 2 0 0 80 11 117
2017 Information management 28 46 12 11 3 0 0 74 14 264
2017 Information technology 30 46 13 8 3 0 0 76 11 2575
2017 Internal audit 27 52 12 6 2 0 0 80 9 280
2017 Evaluation 31 51 9 8 1 0 1 83 8 143
2017 Data sciences 28 43 16 12 1 0 0 71 13 180
2017 Policy 33 44 9 12 2 0 0 76 14 342
2017 Project management 31 40 12 11 6 0 0 71 17 513
2017 Other services to the public 39 41 10 7 3 0 0 80 10 1818
2017 None of the above 33 44 11 8 4 0 0 77 12 4584

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 27 19 12 8 13 1 54 23 3407
2018 Health care practitioners 17 19 26 17 5 12 5 43 26 41
2018 Federal regulators 18 25 18 15 12 11 2 49 31 243
2018 Compliance, inspection and enforcement 12 23 21 14 11 16 1 43 31 8721
2018 Communications or public affairs 18 24 16 16 7 17 3 51 29 346
2018 Access to information and privacy 23 23 19 15 9 9 1 52 27 325
2018 Security 26 27 18 12 5 8 4 59 20 226
2018 Science and technology 10 27 21 12 8 20 3 48 25 169
2018 Library services 8 30 14 4 11 27 7 56 22 27
2018 Legal services 15 22 17 12 15 15 3 46 33 112
2018 Administration and operations 19 25 19 13 9 13 3 52 25 2397
2018 Human resources 18 27 18 13 7 15 2 54 24 1010
2018 Financial management 18 22 21 14 10 13 3 47 28 689
2018 Procurement 17 35 11 11 9 16 1 63 24 75
2018 Real property 18 20 20 14 10 13 5 47 29 146
2018 Materiel management 16 29 26 12 10 7 1 49 23 140
2018 Information management 15 24 23 14 10 13 2 45 28 299
2018 Information technology 15 24 19 14 12 13 2 46 31 2433
2018 Internal audit 17 24 22 10 11 14 2 49 24 381
2018 Evaluation 21 24 22 11 9 13 1 51 23 193
2018 Data sciences 22 22 19 13 6 18 1 54 23 166
2018 Policy 15 21 17 13 9 21 4 47 30 348
2018 Project management 17 22 18 16 10 15 2 48 31 535
2018 Other services to the public 17 23 19 13 11 15 1 49 29 1785
2018 None of the above 14 23 21 14 10 16 2 45 30 3106
2017 Client contact centre 15 26 20 13 8 17 1 51 25 3280
2017 Health care practitioners 11 29 27 11 4 10 8 49 18 26
2017 Federal regulators 12 25 20 15 11 15 3 44 32 236
2017 Compliance, inspection and enforcement 9 22 20 16 13 19 1 39 36 8856
2017 Communications or public affairs 13 21 13 15 11 24 3 47 35 326
2017 Access to information and privacy 21 23 18 12 12 13 2 51 28 271
2017 Security 15 28 19 12 9 15 2 52 25 244
2017 Science and technology 11 17 22 15 12 22 2 37 35 257
2017 Library services 10 24 10 7 14 31 4 52 32 29
2017 Legal services 12 19 21 14 14 17 3 39 35 111
2017 Administration and operations 16 24 18 14 10 15 2 49 29 2449
2017 Human resources 14 26 16 14 10 17 3 50 30 967
2017 Financial management 16 25 20 13 9 16 2 50 26 669
2017 Procurement 11 28 19 24 7 10 1 44 35 70
2017 Real property 19 17 27 12 7 14 5 44 22 120
2017 Materiel management 17 25 14 18 17 10 0 47 38 118
2017 Information management 14 24 16 12 12 20 3 50 30 265
2017 Information technology 13 24 19 17 10 15 2 45 32 2572
2017 Internal audit 9 26 22 13 10 20 0 44 29 280
2017 Evaluation 18 19 19 16 6 19 3 47 28 143
2017 Data sciences 10 24 19 13 7 25 2 46 27 180
2017 Policy 17 17 17 16 8 22 4 46 32 342
2017 Project management 18 24 18 14 10 13 3 51 28 514
2017 Other services to the public 14 22 19 15 9 20 1 45 30 1817
2017 None of the above 13 23 20 14 10 18 2 45 31 4591
2014 Client contact centre 15 27 19 14 9 14 1 50 28 3678
2014 Health care practitioners 24 34 8 13 13 8 0 63 29 38
2014 Federal regulators 12 25 24 12 11 13 2 43 28 278
2014 Compliance, inspection and enforcement 10 21 21 18 13 16 1 38 37 9902
2014 Communications or public affairs 21 20 14 15 12 16 2 50 32 336
2014 Access to information and privacy 21 24 19 16 10 9 1 50 29 247
2014 Security 17 27 15 14 11 15 2 53 29 246
2014 Science and technology 14 18 15 15 13 23 2 43 37 248
2014 Library services 34 20 14 13 10 6 4 59 25 30
2014 Legal services 14 26 22 10 15 9 2 46 29 125
2014 Administration and operations 16 26 17 16 10 12 2 48 31 3077
2014 Human resources 17 22 15 17 13 12 4 47 36 1093
2014 Financial management 12 24 18 17 13 13 3 43 35 815
2014 Procurement 5 31 11 19 10 18 5 48 38 73
2014 Real property 15 21 23 12 12 13 3 44 29 160
2014 Materiel management 15 24 16 18 21 6 1 42 41 164
2014 Information management 12 24 23 13 10 15 3 44 28 321
2014 Information technology 13 23 18 16 13 14 2 43 35 2848
2014 Internal audit 13 24 19 17 11 15 2 44 33 338
2014 Evaluation 10 26 15 20 9 16 4 45 36 179
2014 Other services to the public 12 23 19 16 11 18 1 43 34 2583
2014 None of the above 11 22 20 17 13 15 2 41 36 4820

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 43 36 11 6 3 0 0 80 9 3412
2018 Health care practitioners 41 37 15 5 0 3 0 80 5 40
2018 Federal regulators 48 32 10 7 3 0 0 80 10 245
2018 Compliance, inspection and enforcement 38 38 11 7 5 1 0 77 12 8722
2018 Communications or public affairs 44 34 11 6 4 1 0 79 10 350
2018 Access to information and privacy 45 32 12 5 6 0 1 77 11 323
2018 Security 45 37 7 6 3 1 1 84 9 224
2018 Science and technology 44 35 8 6 4 1 1 81 11 170
2018 Library services 63 11 15 3 4 0 3 77 8 28
2018 Legal services 46 23 16 5 9 1 1 70 14 115
2018 Administration and operations 43 34 12 6 4 1 0 78 10 2385
2018 Human resources 42 36 11 6 4 0 0 79 10 1008
2018 Financial management 44 34 10 7 4 1 0 79 11 685
2018 Procurement 55 33 1 8 1 0 1 89 9 75
2018 Real property 37 37 13 5 5 2 0 76 10 145
2018 Materiel management 49 29 11 5 6 0 0 78 11 139
2018 Information management 43 30 14 7 5 0 1 74 12 301
2018 Information technology 40 36 13 6 4 1 0 77 10 2434
2018 Internal audit 42 36 12 5 4 0 1 78 9 386
2018 Evaluation 43 34 14 5 2 1 1 78 8 191
2018 Data sciences 40 30 15 6 6 2 2 72 12 166
2018 Policy 43 33 11 7 4 1 0 78 11 346
2018 Project management 44 33 11 8 4 0 0 77 12 533
2018 Other services to the public 46 32 12 6 4 0 0 78 10 1781
2018 None of the above 39 34 14 7 5 1 1 74 12 3102
2017 Client contact centre 43 37 9 6 3 1 1 81 9 3290
2017 Health care practitioners 63 34 0 4 0 0 0 96 4 27
2017 Federal regulators 41 37 7 8 6 1 1 79 13 235
2017 Compliance, inspection and enforcement 38 37 11 8 4 1 0 76 13 8868
2017 Communications or public affairs 39 40 8 8 3 1 1 81 11 328
2017 Access to information and privacy 46 34 8 6 4 1 1 82 10 270
2017 Security 39 39 9 8 5 0 0 78 13 246
2017 Science and technology 41 37 10 8 4 0 0 78 12 256
2017 Library services 34 55 3 7 0 0 0 89 7 29
2017 Legal services 35 32 12 12 7 1 1 68 19 111
2017 Administration and operations 42 36 11 7 4 1 0 78 11 2455
2017 Human resources 44 33 10 8 3 1 0 78 12 967
2017 Financial management 43 36 10 5 4 1 0 80 9 670
2017 Procurement 53 31 8 6 0 1 0 86 6 70
2017 Real property 46 30 15 5 4 0 0 76 9 120
2017 Materiel management 40 39 10 7 4 0 0 79 11 115
2017 Information management 43 35 10 8 3 1 0 79 11 265
2017 Information technology 39 39 11 7 3 0 1 79 10 2576
2017 Internal audit 29 43 15 7 5 1 0 72 13 280
2017 Evaluation 42 36 10 7 3 1 1 80 10 143
2017 Data sciences 46 33 8 10 2 0 1 79 12 180
2017 Policy 48 33 8 7 4 0 0 81 11 342
2017 Project management 48 30 12 6 3 1 1 79 9 515
2017 Other services to the public 42 36 11 7 4 1 0 78 11 1818
2017 None of the above 38 36 12 8 4 1 0 75 13 4598
2014 Client contact centre 41 37 11 7 3 1 0 79 10 3681
2014 Health care practitioners 58 29 0 11 3 0 0 87 13 38
2014 Federal regulators 36 40 12 8 4 0 1 77 12 278
2014 Compliance, inspection and enforcement 38 38 10 8 5 1 0 77 13 9904
2014 Communications or public affairs 44 34 8 7 5 0 1 79 12 337
2014 Access to information and privacy 48 34 9 6 2 0 1 82 9 247
2014 Security 36 41 11 6 4 1 0 78 11 247
2014 Science and technology 39 37 11 6 5 1 0 77 11 248
2014 Library services 40 40 13 7 0 0 0 80 7 30
2014 Legal services 43 35 10 8 4 0 0 78 12 124
2014 Administration and operations 41 36 11 7 4 0 0 77 12 3076
2014 Human resources 40 35 11 9 4 1 0 76 13 1095
2014 Financial management 40 40 9 6 4 0 0 81 10 816
2014 Procurement 41 36 7 12 4 0 0 77 17 73
2014 Real property 40 39 10 7 3 1 0 80 10 160
2014 Materiel management 37 37 10 12 4 0 0 74 16 164
2014 Information management 37 39 12 6 5 1 0 76 11 321
2014 Information technology 40 35 11 7 5 1 0 76 12 2849
2014 Internal audit 34 40 11 9 5 1 0 75 14 339
2014 Evaluation 44 31 13 8 2 1 1 76 11 180
2014 Other services to the public 42 36 10 7 4 1 1 79 11 2582
2014 None of the above 39 35 11 8 5 1 1 76 13 4821

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 35 38 11 9 5 0 1 74 14 328
2018 Federal regulators 34 43 12 5 7 0 0 77 12 44
2018 Compliance, inspection and enforcement 32 37 11 10 6 1 2 72 16 1278
2018 Communications or public affairs 37 31 6 7 7 2 9 76 16 55
2018 Access to information and privacy 20 55 15 10 0 0 0 75 10 20
2018 Security 47 34 10 8 0 0 2 83 8 53
2018 Science and technology 33 41 17 8 0 0 0 75 8 12
2018 Legal services 27 40 12 20 0 0 0 68 20 15
2018 Administration and operations 40 34 11 6 4 1 3 78 11 508
2018 Human resources 38 43 8 5 3 1 3 84 8 215
2018 Financial management 34 34 13 7 2 4 7 76 9 118
2018 Procurement 17 66 0 0 0 0 17 100 0 12
2018 Real property 31 24 20 4 8 4 8 63 14 25
2018 Materiel management 53 24 12 0 12 0 0 76 12 17
2018 Information management 27 30 24 9 6 3 0 59 16 33
2018 Information technology 31 35 15 10 3 2 5 71 13 471
2018 Internal audit 42 34 10 5 10 0 0 76 15 21
2018 Data sciences 21 47 16 11 0 0 5 72 11 19
2018 Policy 34 28 9 15 2 0 12 71 19 56
2018 Project management 44 36 7 6 2 2 3 85 8 90
2018 Other services to the public 35 43 9 9 3 3 0 79 12 201
2018 None of the above 33 41 10 7 5 1 2 76 13 332
2017 Client contact centre 39 39 6 10 5 0 1 79 15 311
2017 Federal regulators 26 41 12 15 2 0 4 70 18 52
2017 Compliance, inspection and enforcement 31 39 10 11 6 1 2 72 17 1241
2017 Communications or public affairs 41 30 9 14 2 2 2 74 17 44
2017 Access to information and privacy 15 54 15 10 5 0 0 69 15 20
2017 Security 41 35 13 6 6 0 0 75 12 52
2017 Science and technology 30 24 11 11 19 3 3 57 32 37
2017 Legal services 16 48 5 20 5 0 5 67 27 19
2017 Administration and operations 40 39 9 6 4 1 2 81 10 486
2017 Human resources 40 32 12 8 3 4 3 76 11 187
2017 Financial management 42 31 8 10 2 3 3 78 13 123
2017 Procurement 45 36 0 10 0 10 0 89 11 11
2017 Real property 44 34 11 0 7 0 3 82 7 29
2017 Materiel management 62 15 0 8 8 8 0 83 17 13
2017 Information management 31 31 21 10 4 4 0 64 14 29
2017 Information technology 33 40 11 10 2 1 3 76 13 478
2017 Internal audit 42 29 5 9 10 5 0 75 20 21
2017 Evaluation 30 22 24 16 0 0 7 57 17 13
2017 Data sciences 26 48 14 9 0 0 4 77 9 23
2017 Policy 35 33 8 12 2 0 10 76 15 51
2017 Project management 38 41 8 5 3 2 2 83 8 90
2017 Other services to the public 38 38 9 7 4 1 3 79 11 164
2017 None of the above 36 41 11 7 4 1 1 78 11 479
2014 Client contact centre 36 43 9 9 3 1 0 79 12 336
2014 Federal regulators 36 30 15 5 7 2 5 71 13 56
2014 Compliance, inspection and enforcement 31 35 11 11 6 2 3 70 18 1466
2014 Communications or public affairs 40 30 8 8 2 0 12 80 11 50
2014 Access to information and privacy 43 24 9 24 0 0 0 66 24 21
2014 Security 30 38 12 8 2 7 2 75 11 48
2014 Science and technology 32 19 23 10 3 7 6 59 15 31
2014 Legal services 32 47 16 5 0 0 0 79 5 19
2014 Administration and operations 46 34 8 6 4 1 2 82 10 638
2014 Human resources 51 28 6 4 5 2 4 84 10 206
2014 Financial management 38 29 15 9 4 1 5 71 13 141
2014 Procurement 40 30 10 10 0 10 0 78 11 10
2014 Real property 45 41 4 7 0 0 4 89 8 27
2014 Materiel management 27 47 20 0 7 0 0 73 7 15
2014 Information management 24 41 5 14 8 6 3 71 24 37
2014 Information technology 31 40 9 9 3 2 5 77 13 537
2014 Internal audit 27 18 23 5 18 5 4 50 25 22
2014 Evaluation 31 44 12 6 0 7 0 80 7 16
2014 Other services to the public 42 35 11 8 2 0 1 78 11 235
2014 None of the above 35 34 9 12 5 2 3 73 18 522

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 49 7 11 4 0 0 78 15 3440
2018 Health care practitioners 34 47 7 7 3 0 3 83 10 41
2018 Federal regulators 19 47 12 17 5 0 0 66 22 247
2018 Compliance, inspection and enforcement 20 49 8 16 7 0 0 69 22 8763
2018 Communications or public affairs 27 41 11 15 5 1 1 69 20 349
2018 Access to information and privacy 32 42 8 14 5 0 0 73 19 324
2018 Security 35 43 10 9 2 0 0 78 12 227
2018 Science and technology 19 55 11 11 4 1 0 75 15 171
2018 Library services 38 48 3 7 3 0 0 86 10 28
2018 Legal services 19 45 11 12 12 0 1 64 24 115
2018 Administration and operations 25 46 10 13 5 0 1 72 18 2406
2018 Human resources 27 46 10 12 5 0 1 73 17 1014
2018 Financial management 29 44 8 14 4 0 1 73 18 695
2018 Procurement 35 43 9 11 3 0 0 77 13 75
2018 Real property 25 38 11 18 6 0 1 64 25 145
2018 Materiel management 41 40 10 7 1 0 1 82 8 141
2018 Information management 21 48 10 13 7 0 0 70 20 301
2018 Information technology 25 46 12 12 5 0 1 71 17 2448
2018 Internal audit 25 47 11 12 5 0 1 72 17 386
2018 Evaluation 26 50 7 12 4 0 1 77 16 192
2018 Data sciences 37 38 11 9 4 0 0 76 13 166
2018 Policy 25 47 8 13 6 0 1 72 20 347
2018 Project management 23 46 13 11 6 0 1 70 17 541
2018 Other services to the public 23 50 7 14 6 0 0 73 20 1789
2018 None of the above 23 44 10 15 6 0 1 68 22 3120
2017 Client contact centre 29 45 9 12 4 0 0 75 16 3289
2017 Health care practitioners 21 56 4 9 11 0 0 76 20 27
2017 Federal regulators 21 43 13 12 10 0 0 64 22 236
2017 Compliance, inspection and enforcement 18 44 11 18 8 0 0 63 26 8867
2017 Communications or public affairs 29 42 12 11 4 1 1 73 15 328
2017 Access to information and privacy 28 44 10 11 6 0 0 72 17 269
2017 Security 34 43 8 11 4 0 0 77 15 246
2017 Science and technology 26 38 14 13 9 0 0 64 21 257
2017 Library services 39 36 14 4 7 0 0 75 11 28
2017 Legal services 17 39 14 14 16 0 1 56 31 111
2017 Administration and operations 28 44 11 12 5 0 0 72 17 2453
2017 Human resources 31 41 9 11 7 0 0 72 19 968
2017 Financial management 31 43 11 11 4 0 0 74 15 669
2017 Procurement 36 37 13 11 3 0 0 73 14 70
2017 Real property 22 42 14 14 7 0 0 65 21 120
2017 Materiel management 38 39 10 11 2 0 0 77 13 118
2017 Information management 29 46 8 12 6 0 0 74 18 264
2017 Information technology 27 43 12 12 6 0 0 70 17 2576
2017 Internal audit 24 48 9 14 6 0 0 72 20 280
2017 Evaluation 27 43 17 10 3 0 0 70 13 143
2017 Data sciences 33 44 12 10 2 0 0 76 12 180
2017 Policy 25 44 10 14 6 1 1 70 20 342
2017 Project management 30 39 15 11 5 0 1 69 16 515
2017 Other services to the public 25 43 10 16 7 0 0 68 23 1817
2017 None of the above 25 42 11 14 7 0 0 67 21 4595
2014 Client contact centre 30 46 10 10 4 0 0 76 15 3678
2014 Health care practitioners 39 45 5 11 0 0 0 84 11 38
2014 Federal regulators 20 44 9 16 11 0 0 64 27 277
2014 Compliance, inspection and enforcement 20 44 11 17 8 0 0 65 24 9895
2014 Communications or public affairs 31 40 8 14 7 0 0 71 21 337
2014 Access to information and privacy 33 42 12 7 4 0 1 76 12 245
2014 Security 26 45 11 11 5 1 0 73 16 247
2014 Science and technology 27 44 7 14 8 0 0 71 22 249
2014 Library services 38 41 14 7 0 0 0 80 7 29
2014 Legal services 22 47 11 10 9 0 1 70 19 125
2014 Administration and operations 30 41 11 12 5 0 0 72 17 3076
2014 Human resources 31 41 11 12 4 0 1 73 16 1094
2014 Financial management 28 45 11 11 5 0 0 73 16 816
2014 Procurement 26 42 7 16 8 0 0 68 25 73
2014 Real property 25 40 13 12 10 0 0 65 22 160
2014 Materiel management 28 42 12 14 4 0 0 70 18 163
2014 Information management 29 44 9 12 6 0 1 74 18 321
2014 Information technology 30 40 12 12 6 0 0 70 18 2845
2014 Internal audit 23 43 13 15 7 0 0 65 22 338
2014 Evaluation 24 47 10 12 7 0 0 71 19 180
2014 Other services to the public 25 45 10 14 5 0 0 71 20 2582
2014 None of the above 25 43 11 15 7 0 0 68 22 4823

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 39 17 9 5 0 0 69 14 3430
2018 Health care practitioners 48 35 13 4 0 0 0 83 4 41
2018 Federal regulators 40 42 11 4 2 0 0 82 6 247
2018 Compliance, inspection and enforcement 37 41 12 6 3 0 0 78 10 8735
2018 Communications or public affairs 45 37 9 6 3 0 0 82 8 348
2018 Access to information and privacy 38 36 14 7 4 0 0 74 12 321
2018 Security 47 40 7 4 2 0 1 87 6 226
2018 Science and technology 37 43 14 5 1 0 0 80 6 171
2018 Library services 64 22 0 7 7 0 0 86 14 28
2018 Legal services 49 33 10 6 2 0 0 82 9 115
2018 Administration and operations 42 39 10 6 3 0 0 80 9 2392
2018 Human resources 47 37 9 5 2 0 0 84 7 1010
2018 Financial management 40 42 11 4 4 0 0 82 8 693
2018 Procurement 40 43 9 4 4 0 0 83 8 75
2018 Real property 47 39 8 4 1 0 0 86 6 145
2018 Materiel management 34 37 15 8 5 0 0 71 13 138
2018 Information management 34 42 12 8 3 0 0 77 11 302
2018 Information technology 40 42 9 5 3 0 0 83 8 2435
2018 Internal audit 37 43 11 5 3 0 1 80 8 387
2018 Evaluation 38 42 13 4 3 0 0 79 7 194
2018 Data sciences 45 36 10 6 3 0 0 81 8 165
2018 Policy 40 37 13 7 3 0 0 77 10 346
2018 Project management 39 41 10 7 3 0 0 79 10 541
2018 Other services to the public 37 38 14 7 4 0 0 75 10 1786
2018 None of the above 36 37 15 8 5 0 0 73 12 3113
2017 Client contact centre 28 42 16 8 5 0 0 71 13 3287
2017 Health care practitioners 40 21 32 8 0 0 0 61 8 26
2017 Federal regulators 38 43 10 4 4 0 0 81 9 236
2017 Compliance, inspection and enforcement 37 40 12 7 4 0 0 78 10 8860
2017 Communications or public affairs 44 38 8 8 3 0 0 81 11 328
2017 Access to information and privacy 37 41 11 6 4 0 0 78 11 271
2017 Security 41 42 6 8 3 0 0 83 11 246
2017 Science and technology 35 41 15 6 2 0 0 76 9 256
2017 Library services 73 20 3 3 0 0 0 93 3 29
2017 Legal services 43 41 10 2 3 0 1 85 5 111
2017 Administration and operations 40 37 11 7 4 0 0 77 11 2453
2017 Human resources 48 35 9 5 2 0 0 83 8 966
2017 Financial management 38 40 11 7 3 0 0 79 10 667
2017 Procurement 31 55 10 4 0 0 0 86 4 70
2017 Real property 46 41 5 5 3 0 0 87 8 120
2017 Materiel management 43 30 16 4 6 0 1 73 10 117
2017 Information management 30 45 12 11 2 0 1 75 13 265
2017 Information technology 43 40 9 5 2 0 0 83 8 2577
2017 Internal audit 34 47 12 6 2 0 0 80 8 280
2017 Evaluation 41 36 15 6 3 0 0 76 9 143
2017 Data sciences 41 42 12 4 1 0 0 83 5 180
2017 Policy 43 38 10 5 4 0 0 81 9 341
2017 Project management 40 38 10 9 3 0 0 79 12 514
2017 Other services to the public 36 37 14 7 5 0 0 74 12 1817
2017 None of the above 35 39 14 6 5 0 0 74 11 4591
2014 Client contact centre 29 42 16 7 5 0 0 72 12 3678
2014 Health care practitioners 63 21 16 0 0 0 0 84 0 38
2014 Federal regulators 37 39 12 9 4 0 0 76 12 277
2014 Compliance, inspection and enforcement 37 41 12 6 3 0 0 78 10 9902
2014 Communications or public affairs 48 34 7 7 4 0 0 82 11 337
2014 Access to information and privacy 36 43 16 4 1 0 0 79 5 247
2014 Security 43 41 7 5 2 1 0 86 7 247
2014 Science and technology 48 35 8 6 2 0 0 84 8 249
2014 Library services 66 31 0 3 0 0 0 97 3 30
2014 Legal services 45 41 10 4 1 0 0 86 5 125
2014 Administration and operations 39 36 13 8 4 0 0 75 12 3078
2014 Human resources 46 34 10 7 3 0 0 80 10 1095
2014 Financial management 38 43 11 5 3 0 0 81 8 815
2014 Procurement 40 37 18 4 1 0 0 77 5 73
2014 Real property 51 36 8 4 1 1 0 87 5 160
2014 Materiel management 40 35 13 7 4 1 0 75 12 164
2014 Information management 37 43 9 7 4 0 0 80 11 321
2014 Information technology 44 39 9 5 3 0 0 83 8 2846
2014 Internal audit 34 47 11 6 2 0 0 81 8 339
2014 Evaluation 30 47 9 8 6 0 0 77 14 180
2014 Other services to the public 34 39 14 7 5 0 0 74 12 2582
2014 None of the above 34 39 15 7 4 0 0 74 11 4822

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 35 41 12 8 4 0 0 76 12 3401
2018 Health care practitioners 56 29 13 3 0 0 0 84 3 39
2018 Federal regulators 44 41 7 4 3 0 0 86 7 245
2018 Compliance, inspection and enforcement 42 42 8 6 3 0 0 84 8 8678
2018 Communications or public affairs 55 32 7 6 1 0 0 87 7 349
2018 Access to information and privacy 41 43 8 4 3 0 0 84 7 324
2018 Security 53 36 7 2 1 0 1 90 3 223
2018 Science and technology 44 44 8 2 3 0 0 88 5 168
2018 Library services 67 23 3 0 7 0 0 90 7 28
2018 Legal services 49 39 8 1 3 0 0 88 4 114
2018 Administration and operations 47 36 8 6 3 0 0 83 9 2390
2018 Human resources 49 38 6 5 2 0 0 87 7 999
2018 Financial management 45 38 9 5 4 0 0 83 9 691
2018 Procurement 56 31 8 3 3 0 0 87 5 75
2018 Real property 48 41 6 3 3 0 0 89 6 146
2018 Materiel management 37 35 17 6 5 0 0 72 12 140
2018 Information management 40 43 8 5 4 0 0 83 9 297
2018 Information technology 44 41 8 5 2 0 0 85 7 2429
2018 Internal audit 42 41 10 3 3 0 1 84 7 385
2018 Evaluation 47 40 9 4 1 0 0 86 5 193
2018 Data sciences 47 39 8 2 4 0 0 86 6 165
2018 Policy 49 36 8 4 3 1 0 85 7 339
2018 Project management 45 39 8 6 2 0 0 84 8 535
2018 Other services to the public 43 38 10 6 3 0 0 81 9 1768
2018 None of the above 39 38 11 8 4 0 0 77 11 3088
2017 Client contact centre 35 42 11 7 4 0 0 78 11 3286
2017 Health care practitioners 48 33 12 8 0 0 0 80 8 26
2017 Federal regulators 38 49 6 6 2 0 0 87 8 236
2017 Compliance, inspection and enforcement 43 40 8 5 3 0 0 84 9 8849
2017 Communications or public affairs 55 34 4 6 2 0 0 89 7 328
2017 Access to information and privacy 41 42 9 4 4 0 0 84 7 271
2017 Security 51 36 7 5 2 0 0 87 6 246
2017 Science and technology 41 41 9 7 3 0 0 82 9 257
2017 Library services 76 17 3 3 0 0 0 93 3 29
2017 Legal services 51 36 4 5 3 0 1 88 8 111
2017 Administration and operations 45 36 8 7 3 0 0 81 10 2448
2017 Human resources 54 36 4 5 2 0 0 89 7 965
2017 Financial management 44 39 9 6 2 0 0 83 8 666
2017 Procurement 44 49 3 4 0 0 0 93 4 70
2017 Real property 53 31 9 4 2 0 0 85 6 120
2017 Materiel management 46 30 12 5 6 0 1 77 11 117
2017 Information management 36 42 11 9 2 0 0 78 11 264
2017 Information technology 47 39 7 5 2 0 0 86 7 2575
2017 Internal audit 41 45 7 5 2 0 0 86 7 280
2017 Evaluation 47 36 7 7 2 1 0 84 10 143
2017 Data sciences 47 41 7 3 2 0 0 88 5 180
2017 Policy 49 38 7 4 2 0 0 87 6 340
2017 Project management 46 37 8 7 3 0 0 83 10 514
2017 Other services to the public 43 37 9 7 3 0 0 80 10 1817
2017 None of the above 39 41 10 6 4 0 0 80 10 4586
2014 Client contact centre 36 42 11 7 4 0 0 78 11 3672
2014 Health care practitioners 66 29 5 0 0 0 0 95 0 38
2014 Federal regulators 42 41 9 4 3 1 0 84 8 277
2014 Compliance, inspection and enforcement 43 42 8 5 3 0 0 85 8 9898
2014 Communications or public affairs 53 31 6 7 3 0 0 84 10 337
2014 Access to information and privacy 38 45 11 6 1 0 0 82 7 247
2014 Security 46 42 6 4 2 1 0 89 5 247
2014 Science and technology 52 35 5 6 2 0 0 87 8 248
2014 Library services 59 34 3 4 0 0 0 93 4 30
2014 Legal services 52 38 6 2 2 0 0 90 3 125
2014 Administration and operations 43 36 9 8 4 0 0 79 11 3077
2014 Human resources 51 34 8 6 2 0 0 84 8 1094
2014 Financial management 46 38 9 6 1 0 0 84 7 815
2014 Procurement 47 36 12 4 1 0 0 82 5 73
2014 Real property 58 32 4 5 1 0 0 90 6 160
2014 Materiel management 45 32 12 7 4 1 0 77 11 163
2014 Information management 42 36 11 7 3 0 0 78 10 320
2014 Information technology 48 37 7 5 3 0 0 86 8 2845
2014 Internal audit 36 46 9 5 3 0 0 82 9 339
2014 Evaluation 35 44 8 9 3 0 1 80 12 179
2014 Other services to the public 41 39 10 7 4 0 0 80 10 2578
2014 None of the above 39 40 11 6 4 0 0 79 9 4821

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 33 20 12 8 2 0 59 21 3419
2018 Health care practitioners 29 48 5 13 5 0 0 77 18 39
2018 Federal regulators 21 35 19 15 10 1 0 56 25 247
2018 Compliance, inspection and enforcement 20 32 19 16 12 1 0 52 29 8722
2018 Communications or public affairs 24 40 14 13 6 3 0 67 19 351
2018 Access to information and privacy 31 31 18 14 5 1 0 63 19 324
2018 Security 27 39 18 9 5 2 0 67 15 222
2018 Science and technology 19 33 20 11 15 1 1 53 27 170
2018 Library services 29 46 7 0 18 0 0 75 18 28
2018 Legal services 20 34 15 15 11 4 0 56 28 114
2018 Administration and operations 28 36 16 10 8 2 0 65 18 2390
2018 Human resources 27 37 17 12 6 1 0 65 18 1009
2018 Financial management 27 37 15 10 9 1 0 65 19 695
2018 Procurement 30 37 15 11 5 1 0 68 17 73
2018 Real property 27 39 15 8 10 0 0 66 18 145
2018 Materiel management 30 31 19 12 8 0 1 61 20 140
2018 Information management 23 43 14 8 8 2 0 68 17 303
2018 Information technology 26 34 18 13 8 2 0 61 21 2431
2018 Internal audit 24 37 19 12 6 1 1 62 19 383
2018 Evaluation 29 33 16 12 7 2 0 63 20 193
2018 Data sciences 25 41 11 12 9 2 0 68 21 166
2018 Policy 27 31 18 13 9 2 0 60 22 349
2018 Project management 26 37 14 13 8 1 0 64 21 540
2018 Other services to the public 26 34 16 13 8 2 0 62 22 1778
2018 None of the above 24 32 20 13 9 2 0 57 22 3106
2017 Client contact centre 25 35 17 12 7 2 1 62 20 3283
2017 Health care practitioners 30 32 11 16 4 4 4 66 21 27
2017 Federal regulators 22 38 13 12 10 4 0 63 23 234
2017 Compliance, inspection and enforcement 19 33 17 16 12 2 0 53 29 8854
2017 Communications or public affairs 30 41 10 13 3 2 0 72 17 328
2017 Access to information and privacy 33 30 16 13 6 2 0 65 19 269
2017 Security 34 40 11 9 5 1 0 75 14 246
2017 Science and technology 21 30 18 16 16 0 0 50 32 257
2017 Library services 31 24 14 17 14 0 0 55 31 29
2017 Legal services 15 34 19 14 15 2 0 50 30 110
2017 Administration and operations 30 36 14 11 6 2 0 68 18 2450
2017 Human resources 29 38 13 12 7 1 0 68 19 965
2017 Financial management 32 37 13 12 5 2 0 70 17 669
2017 Procurement 27 40 13 19 0 1 0 68 19 70
2017 Real property 31 32 14 13 7 3 0 65 21 120
2017 Materiel management 35 35 12 8 7 3 0 72 16 116
2017 Information management 26 37 17 10 7 4 0 65 17 262
2017 Information technology 26 39 16 10 7 2 0 66 17 2572
2017 Internal audit 21 36 19 14 8 2 0 58 23 280
2017 Evaluation 39 25 17 10 6 3 0 66 16 143
2017 Data sciences 34 34 15 10 5 1 0 68 16 180
2017 Policy 27 31 15 15 8 4 0 60 24 341
2017 Project management 32 38 12 12 4 1 0 71 16 515
2017 Other services to the public 28 33 14 13 8 3 0 63 22 1813
2017 None of the above 25 33 18 12 8 3 0 60 21 4591
2014 Client contact centre 26 37 16 11 7 2 0 65 18 3677
2014 Health care practitioners 42 29 13 11 5 0 0 71 16 38
2014 Federal regulators 27 31 17 14 9 2 0 59 24 278
2014 Compliance, inspection and enforcement 21 34 16 16 11 2 0 56 27 9897
2014 Communications or public affairs 30 35 12 12 8 2 0 66 21 337
2014 Access to information and privacy 38 36 13 10 3 1 0 74 13 247
2014 Security 28 36 16 11 6 2 0 66 18 247
2014 Science and technology 21 31 19 11 16 3 0 53 28 249
2014 Library services 47 30 7 7 6 3 0 79 14 30
2014 Legal services 20 41 13 12 12 2 1 62 25 125
2014 Administration and operations 30 37 14 10 7 1 0 68 18 3078
2014 Human resources 25 37 14 15 7 1 0 63 23 1094
2014 Financial management 31 36 14 10 7 1 0 68 18 814
2014 Procurement 25 45 8 14 8 0 0 70 22 73
2014 Real property 28 40 15 8 6 2 1 70 15 160
2014 Materiel management 29 36 16 10 7 1 1 67 17 163
2014 Information management 27 37 15 12 7 1 0 66 18 321
2014 Information technology 29 36 15 10 8 2 0 66 18 2848
2014 Internal audit 22 33 18 15 11 1 0 56 26 339
2014 Evaluation 23 34 16 13 9 4 0 60 24 180
2014 Other services to the public 26 36 16 11 8 2 0 64 20 2584
2014 None of the above 25 34 16 13 8 3 0 61 22 4822

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 30 17 15 12 2 1 55 28 3423
2018 Health care practitioners 29 36 15 7 8 0 5 68 16 39
2018 Federal regulators 25 30 11 16 16 1 1 56 33 247
2018 Compliance, inspection and enforcement 22 30 15 16 16 1 1 53 32 8716
2018 Communications or public affairs 27 34 12 15 11 1 1 62 26 351
2018 Access to information and privacy 32 28 17 12 9 1 2 62 21 324
2018 Security 29 30 15 16 6 2 2 61 23 223
2018 Science and technology 18 18 16 20 21 4 1 39 44 170
2018 Library services 18 14 15 32 21 0 0 32 53 28
2018 Legal services 21 24 30 9 14 3 0 46 23 113
2018 Administration and operations 26 32 14 13 12 1 1 59 26 2390
2018 Human resources 25 31 15 14 12 1 1 57 27 1011
2018 Financial management 28 34 13 11 12 1 0 63 24 692
2018 Procurement 29 29 16 17 7 1 1 59 24 73
2018 Real property 25 34 16 9 14 1 2 60 24 146
2018 Materiel management 29 29 18 12 11 0 1 59 23 140
2018 Information management 27 32 13 13 13 1 1 60 26 301
2018 Information technology 23 30 15 15 14 1 1 55 30 2429
2018 Internal audit 25 28 17 15 12 2 2 55 27 385
2018 Evaluation 30 28 20 8 13 1 1 59 21 194
2018 Data sciences 26 29 12 16 15 2 1 56 32 165
2018 Policy 27 27 13 17 15 1 1 55 32 347
2018 Project management 26 36 14 13 9 1 1 64 22 541
2018 Other services to the public 28 30 15 13 12 2 1 59 26 1783
2018 None of the above 22 28 19 13 14 2 2 53 28 3102
2017 Client contact centre 23 30 16 15 12 2 2 55 28 3285
2017 Health care practitioners 28 26 22 7 13 4 0 56 21 26
2017 Federal regulators 21 31 14 13 17 4 0 54 31 236
2017 Compliance, inspection and enforcement 21 29 14 17 17 2 1 51 35 8855
2017 Communications or public affairs 27 33 10 13 10 2 5 64 25 328
2017 Access to information and privacy 30 32 14 11 11 2 1 63 22 270
2017 Security 32 33 12 10 10 1 2 67 21 246
2017 Science and technology 15 23 15 19 26 2 1 39 46 257
2017 Library services 10 21 7 27 28 3 3 33 59 29
2017 Legal services 15 31 16 17 15 5 2 48 35 110
2017 Administration and operations 27 30 13 14 12 2 2 59 27 2452
2017 Human resources 28 31 14 12 12 1 2 61 25 965
2017 Financial management 30 29 13 14 12 2 0 60 26 668
2017 Procurement 21 43 9 14 11 1 0 65 26 70
2017 Real property 23 34 12 14 10 4 4 62 26 120
2017 Materiel management 24 34 15 11 13 2 1 60 24 117
2017 Information management 24 33 14 12 13 2 3 60 26 265
2017 Information technology 22 33 13 14 14 2 1 58 29 2573
2017 Internal audit 20 33 14 17 13 1 2 55 31 279
2017 Evaluation 26 32 12 9 13 4 3 63 24 143
2017 Data sciences 31 28 11 13 15 2 1 60 28 179
2017 Policy 28 26 11 19 13 2 2 56 33 342
2017 Project management 32 31 11 14 10 1 1 64 25 514
2017 Other services to the public 27 29 14 15 13 2 1 58 28 1819
2017 None of the above 22 29 16 14 14 3 2 53 30 4586
2014 Client contact centre 24 31 15 15 12 2 2 56 28 3677
2014 Health care practitioners 27 36 8 13 16 0 0 63 29 38
2014 Federal regulators 25 29 16 12 16 1 1 55 28 278
2014 Compliance, inspection and enforcement 21 31 13 17 17 1 1 53 34 9900
2014 Communications or public affairs 27 30 9 16 14 3 1 60 31 337
2014 Access to information and privacy 33 31 15 12 8 1 1 65 20 246
2014 Security 26 28 16 17 8 3 2 56 27 247
2014 Science and technology 16 27 13 19 21 1 2 45 42 249
2014 Library services 24 33 10 14 13 0 7 61 28 30
2014 Legal services 19 23 18 19 17 2 2 44 37 125
2014 Administration and operations 27 30 12 14 14 1 1 59 29 3076
2014 Human resources 24 29 13 16 15 1 2 54 32 1095
2014 Financial management 26 32 12 15 13 1 1 59 29 816
2014 Procurement 25 27 15 19 11 1 1 54 31 73
2014 Real property 23 35 13 12 13 2 3 61 26 160
2014 Materiel management 26 24 17 16 16 1 1 51 32 164
2014 Information management 24 33 15 13 12 0 2 59 26 322
2014 Information technology 24 30 14 14 15 2 1 56 30 2846
2014 Internal audit 21 29 17 16 16 1 2 50 33 339
2014 Evaluation 17 36 13 16 14 3 0 55 31 180
2014 Other services to the public 23 31 14 14 15 2 1 56 30 2582
2014 None of the above 21 28 16 15 16 2 1 51 32 4820

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 33 21 16 10 0 1 53 26 3412
2018 Health care practitioners 29 44 18 5 5 0 0 72 10 41
2018 Federal regulators 27 42 13 11 7 0 0 69 18 244
2018 Compliance, inspection and enforcement 22 37 16 15 10 0 0 59 25 8732
2018 Communications or public affairs 32 38 12 14 4 0 0 70 18 349
2018 Access to information and privacy 28 36 17 12 7 0 1 64 19 324
2018 Security 44 41 5 7 3 0 0 85 10 221
2018 Science and technology 18 40 19 11 12 0 0 59 23 169
2018 Library services 40 31 12 3 11 3 0 73 15 28
2018 Legal services 26 38 15 10 10 0 1 65 20 115
2018 Administration and operations 35 38 12 9 5 0 0 73 15 2395
2018 Human resources 34 40 13 9 4 0 0 74 13 1004
2018 Financial management 30 38 15 9 8 0 0 68 17 686
2018 Procurement 27 55 9 5 3 0 0 82 8 74
2018 Real property 33 39 12 6 10 0 0 72 16 143
2018 Materiel management 38 37 12 5 8 0 0 75 13 139
2018 Information management 27 40 15 11 6 1 0 68 17 302
2018 Information technology 32 41 13 8 5 0 0 74 13 2438
2018 Internal audit 27 33 20 11 8 0 0 60 20 383
2018 Evaluation 29 35 16 13 7 0 0 65 20 191
2018 Data sciences 32 38 14 8 7 1 0 70 15 162
2018 Policy 34 38 12 8 6 1 0 73 15 345
2018 Project management 42 38 9 6 5 0 0 81 10 539
2018 Other services to the public 28 36 15 12 9 0 0 64 21 1781
2018 None of the above 25 35 16 13 9 1 0 61 23 3111
2017 Client contact centre 20 34 19 15 11 0 1 55 26 3277
2017 Health care practitioners 29 56 0 7 4 0 4 89 11 27
2017 Federal regulators 31 39 12 12 6 0 0 70 18 236
2017 Compliance, inspection and enforcement 21 39 14 16 10 0 0 60 26 8840
2017 Communications or public affairs 35 41 9 11 4 0 0 76 15 325
2017 Access to information and privacy 31 43 10 7 7 1 1 75 14 271
2017 Security 38 45 9 5 2 0 0 84 7 244
2017 Science and technology 19 40 15 14 11 0 0 59 25 256
2017 Library services 31 38 21 7 0 4 0 71 7 29
2017 Legal services 23 36 13 18 8 2 0 61 26 109
2017 Administration and operations 34 41 11 9 5 0 0 75 14 2442
2017 Human resources 36 42 9 8 5 0 0 78 13 964
2017 Financial management 32 38 13 9 6 1 0 71 16 666
2017 Procurement 38 42 10 7 3 0 0 80 10 70
2017 Real property 35 40 11 6 7 0 1 76 13 120
2017 Materiel management 36 42 12 6 4 0 0 78 10 116
2017 Information management 30 46 10 8 6 0 0 76 14 265
2017 Information technology 33 45 11 7 4 0 0 78 11 2570
2017 Internal audit 21 38 19 16 7 0 0 59 23 279
2017 Evaluation 31 33 19 9 6 1 0 65 16 143
2017 Data sciences 36 42 9 11 2 0 0 78 13 179
2017 Policy 38 38 9 10 6 0 0 76 16 341
2017 Project management 41 40 9 6 4 0 0 81 10 515
2017 Other services to the public 25 37 14 14 8 0 1 63 22 1809
2017 None of the above 25 39 17 11 7 1 1 64 19 4579
2014 Client contact centre 16 38 18 17 11 0 0 54 28 3680
2014 Health care practitioners 32 37 8 16 8 0 0 69 24 38
2014 Federal regulators 27 35 13 13 12 0 0 61 25 277
2014 Compliance, inspection and enforcement 17 40 14 16 12 0 0 57 29 9901
2014 Communications or public affairs 32 37 11 12 6 1 0 70 18 337
2014 Access to information and privacy 27 44 17 7 6 0 0 70 13 247
2014 Security 31 49 10 7 2 1 0 81 9 247
2014 Science and technology 20 35 15 13 15 0 0 56 29 249
2014 Library services 40 41 3 6 10 0 0 81 16 30
2014 Legal services 26 38 14 17 5 0 0 65 22 125
2014 Administration and operations 29 41 11 11 7 0 0 71 18 3078
2014 Human resources 28 42 10 12 7 0 0 70 20 1095
2014 Financial management 25 43 12 12 7 0 0 68 19 814
2014 Procurement 27 45 11 10 6 0 1 74 15 73
2014 Real property 29 46 13 11 2 0 0 75 13 160
2014 Materiel management 21 43 17 13 5 0 0 64 18 164
2014 Information management 25 45 16 8 5 0 0 70 13 321
2014 Information technology 27 44 11 10 7 0 0 72 17 2848
2014 Internal audit 19 36 17 18 9 0 1 55 28 338
2014 Evaluation 22 43 10 17 7 1 1 66 24 180
2014 Other services to the public 22 39 15 15 9 1 0 61 24 2583
2014 None of the above 21 38 15 14 11 1 0 60 25 4822

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 32 21 14 10 0 1 55 24 3408
2018 Health care practitioners 38 35 17 10 0 0 0 73 10 41
2018 Federal regulators 30 34 18 10 7 0 1 64 17 242
2018 Compliance, inspection and enforcement 24 34 20 13 9 0 0 58 22 8708
2018 Communications or public affairs 36 35 12 12 5 0 0 71 17 346
2018 Access to information and privacy 29 38 15 10 8 0 1 68 17 323
2018 Security 42 43 8 4 3 0 0 85 7 221
2018 Science and technology 26 29 19 11 15 1 1 55 26 170
2018 Library services 44 30 8 8 11 0 0 74 18 27
2018 Legal services 31 39 15 7 7 0 1 71 14 115
2018 Administration and operations 40 34 14 7 5 0 0 74 12 2394
2018 Human resources 40 37 11 8 4 0 0 77 11 1004
2018 Financial management 36 35 16 8 6 0 0 71 13 689
2018 Procurement 34 44 15 4 3 0 0 78 7 74
2018 Real property 34 36 11 11 8 0 0 70 19 142
2018 Materiel management 42 30 16 5 6 0 1 72 12 140
2018 Information management 33 38 13 10 6 1 0 71 16 301
2018 Information technology 34 39 14 8 4 0 0 73 13 2426
2018 Internal audit 30 31 21 9 8 0 1 61 17 381
2018 Evaluation 33 26 19 13 7 0 0 60 21 191
2018 Data sciences 43 29 14 10 4 1 0 72 14 162
2018 Policy 34 36 14 8 7 1 0 70 15 344
2018 Project management 47 32 11 6 4 0 0 80 10 534
2018 Other services to the public 31 34 18 10 7 0 0 65 17 1776
2018 None of the above 29 34 19 10 8 0 0 63 18 3099
2017 Client contact centre 23 32 21 14 9 0 1 56 22 3283
2017 Health care practitioners 29 44 16 7 4 0 0 73 11 27
2017 Federal regulators 30 37 15 9 9 0 0 67 18 234
2017 Compliance, inspection and enforcement 22 35 18 14 10 0 0 58 24 8841
2017 Communications or public affairs 38 38 11 8 5 0 0 76 13 325
2017 Access to information and privacy 34 40 13 7 4 1 0 75 12 269
2017 Security 39 39 14 5 2 0 0 79 8 245
2017 Science and technology 22 28 19 18 12 1 1 51 30 256
2017 Library services 27 41 25 0 7 0 0 68 7 29
2017 Legal services 25 37 14 16 7 1 1 62 23 109
2017 Administration and operations 40 34 13 8 5 0 0 74 13 2441
2017 Human resources 42 36 11 8 3 0 0 78 11 966
2017 Financial management 34 37 15 8 5 0 0 72 13 666
2017 Procurement 37 39 13 10 1 0 0 76 11 70
2017 Real property 37 34 13 11 4 0 1 72 15 120
2017 Materiel management 39 32 17 8 4 0 0 71 12 117
2017 Information management 36 38 12 8 6 0 0 74 14 265
2017 Information technology 35 38 14 8 4 0 0 74 12 2569
2017 Internal audit 24 30 23 15 7 1 1 55 22 278
2017 Evaluation 32 40 15 11 3 0 0 71 14 142
2017 Data sciences 48 34 12 4 3 0 0 82 7 179
2017 Policy 33 36 15 10 6 0 0 69 16 341
2017 Project management 48 32 10 6 3 0 1 81 9 515
2017 Other services to the public 29 32 19 12 7 0 1 62 20 1806
2017 None of the above 29 35 18 10 6 0 1 65 17 4582
2014 Client contact centre 20 35 21 14 10 0 0 55 25 3679
2014 Health care practitioners 34 29 19 13 5 0 0 63 18 38
2014 Federal regulators 27 36 14 13 10 1 0 63 23 275
2014 Compliance, inspection and enforcement 20 36 17 15 11 0 0 57 26 9898
2014 Communications or public affairs 37 36 11 10 6 0 0 74 16 337
2014 Access to information and privacy 33 38 17 8 4 0 0 72 12 247
2014 Security 34 44 11 8 2 1 0 79 10 247
2014 Science and technology 24 30 16 13 16 0 0 54 30 249
2014 Library services 40 30 20 10 0 0 0 70 10 30
2014 Legal services 30 35 21 9 6 0 0 65 14 125
2014 Administration and operations 36 35 14 8 6 0 0 72 15 3079
2014 Human resources 35 37 11 9 7 0 0 73 16 1095
2014 Financial management 30 39 13 11 7 0 1 69 17 815
2014 Procurement 29 38 16 10 7 0 0 67 17 73
2014 Real property 37 34 14 13 2 1 0 71 15 160
2014 Materiel management 33 42 9 10 6 0 0 75 16 164
2014 Information management 31 40 15 9 5 0 0 71 14 321
2014 Information technology 33 37 14 10 6 0 0 70 16 2847
2014 Internal audit 18 38 22 12 10 1 1 57 21 338
2014 Evaluation 30 34 17 12 7 0 1 64 19 180
2014 Other services to the public 26 35 18 12 8 0 0 62 21 2583
2014 None of the above 26 35 17 12 9 0 1 62 21 4820

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 42 14 10 5 0 0 72 14 3410
2018 Health care practitioners 39 38 10 8 3 3 0 79 10 41
2018 Federal regulators 30 39 16 6 7 0 1 70 14 245
2018 Compliance, inspection and enforcement 26 39 17 11 6 0 0 65 17 8718
2018 Communications or public affairs 32 43 11 10 4 1 0 75 14 350
2018 Access to information and privacy 34 38 13 11 5 0 0 71 15 324
2018 Security 45 39 6 7 2 0 0 85 10 222
2018 Science and technology 23 44 19 9 6 0 0 66 15 170
2018 Library services 49 26 7 11 7 0 0 75 18 28
2018 Legal services 35 37 15 6 6 1 0 73 12 114
2018 Administration and operations 39 36 13 8 4 0 0 75 11 2401
2018 Human resources 37 39 11 9 4 0 0 76 13 1007
2018 Financial management 37 37 14 7 5 0 0 74 12 688
2018 Procurement 42 42 11 4 1 0 0 84 5 75
2018 Real property 39 36 12 7 5 0 1 76 13 143
2018 Materiel management 45 30 15 4 6 0 0 75 9 139
2018 Information management 32 41 12 8 5 1 0 74 14 300
2018 Information technology 35 40 14 7 4 0 0 75 11 2435
2018 Internal audit 32 41 15 6 5 0 1 74 11 382
2018 Evaluation 34 38 14 9 4 0 1 73 13 191
2018 Data sciences 36 35 13 9 5 1 1 72 14 163
2018 Policy 37 35 13 9 6 0 1 73 15 342
2018 Project management 41 37 9 10 2 0 0 78 12 536
2018 Other services to the public 35 36 14 9 6 0 0 71 15 1781
2018 None of the above 31 36 17 9 6 0 0 67 15 3109
2017 Client contact centre 31 41 14 9 5 0 0 72 14 3275
2017 Health care practitioners 33 41 7 7 7 0 4 77 15 27
2017 Federal regulators 31 45 10 8 6 0 0 76 14 235
2017 Compliance, inspection and enforcement 25 41 15 12 6 0 0 66 19 8841
2017 Communications or public affairs 37 41 8 10 4 1 0 78 13 324
2017 Access to information and privacy 40 39 10 4 5 0 0 80 10 271
2017 Security 41 43 10 4 2 0 0 84 6 244
2017 Science and technology 28 39 15 10 7 0 1 68 17 256
2017 Library services 20 55 10 7 7 0 0 75 14 29
2017 Legal services 29 37 15 10 7 0 1 67 17 109
2017 Administration and operations 40 37 11 8 4 0 0 78 11 2445
2017 Human resources 41 38 8 8 4 0 0 79 13 964
2017 Financial management 38 40 11 7 3 0 0 78 11 666
2017 Procurement 45 41 10 4 0 0 0 86 4 70
2017 Real property 37 39 13 7 5 0 0 76 12 120
2017 Materiel management 44 32 12 8 3 0 0 76 12 117
2017 Information management 33 45 10 8 4 0 0 78 12 265
2017 Information technology 36 41 13 6 3 0 0 78 10 2569
2017 Internal audit 25 45 17 10 4 0 0 70 13 277
2017 Evaluation 34 43 12 8 3 0 0 77 11 143
2017 Data sciences 39 40 13 6 1 0 1 80 7 179
2017 Policy 37 43 7 8 4 0 1 81 12 341
2017 Project management 43 37 10 6 2 0 0 81 9 514
2017 Other services to the public 33 38 13 10 5 0 0 72 15 1813
2017 None of the above 31 39 15 9 5 0 0 71 14 4577
2014 Client contact centre 30 44 13 8 4 0 0 75 12 3678
2014 Health care practitioners 50 39 5 3 3 0 0 90 5 38
2014 Federal regulators 29 39 17 9 6 1 0 68 15 277
2014 Compliance, inspection and enforcement 24 41 16 12 7 0 0 66 19 9899
2014 Communications or public affairs 41 33 13 8 4 0 0 74 13 336
2014 Access to information and privacy 36 43 12 6 3 0 0 79 9 247
2014 Security 40 40 11 5 2 1 0 81 7 247
2014 Science and technology 27 45 11 5 11 0 1 73 16 249
2014 Library services 53 30 10 7 0 0 0 83 7 30
2014 Legal services 31 42 14 9 4 0 0 73 13 125
2014 Administration and operations 37 38 12 7 4 0 0 76 12 3079
2014 Human resources 38 39 11 9 3 0 0 77 12 1095
2014 Financial management 33 44 12 7 4 0 0 77 11 815
2014 Procurement 37 37 12 10 3 0 1 75 13 73
2014 Real property 40 36 14 9 2 0 0 75 11 160
2014 Materiel management 34 38 17 8 2 1 0 73 10 164
2014 Information management 31 40 15 9 4 0 0 72 13 321
2014 Information technology 36 39 14 7 4 0 0 75 11 2848
2014 Internal audit 22 50 15 8 5 0 0 72 13 337
2014 Evaluation 32 38 14 9 5 1 1 71 14 180
2014 Other services to the public 33 39 14 9 5 0 0 72 15 2581
2014 None of the above 29 40 16 9 6 0 0 69 15 4823

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 31 25 12 7 5 1 53 20 3434
2018 Health care practitioners 21 44 20 10 3 3 0 66 13 39
2018 Federal regulators 17 36 25 13 6 2 0 54 20 246
2018 Compliance, inspection and enforcement 17 32 25 13 9 4 0 51 23 8727
2018 Communications or public affairs 24 39 19 10 4 5 0 66 15 353
2018 Access to information and privacy 26 33 23 7 7 3 0 61 15 324
2018 Security 35 42 12 6 2 2 0 80 8 223
2018 Science and technology 16 33 21 16 9 5 0 51 26 169
2018 Library services 32 28 22 7 10 0 0 60 18 28
2018 Legal services 15 43 21 10 8 4 0 60 18 114
2018 Administration and operations 27 38 19 8 5 3 0 67 13 2397
2018 Human resources 27 40 19 7 3 2 0 69 11 1014
2018 Financial management 26 38 20 7 6 4 0 66 13 695
2018 Procurement 23 40 26 4 3 4 0 66 7 74
2018 Real property 22 42 21 3 8 4 0 66 11 146
2018 Materiel management 33 38 15 7 4 2 1 73 12 139
2018 Information management 21 40 24 7 6 1 0 62 14 302
2018 Information technology 23 38 23 8 4 3 0 64 13 2436
2018 Internal audit 22 32 26 11 5 3 1 56 17 385
2018 Evaluation 25 33 22 12 6 2 0 59 18 194
2018 Data sciences 26 40 19 7 5 4 0 68 13 165
2018 Policy 25 37 18 13 5 2 0 63 19 350
2018 Project management 29 41 15 9 3 1 0 72 12 542
2018 Other services to the public 23 33 22 10 7 5 0 59 18 1782
2018 None of the above 20 32 24 11 7 5 1 56 19 3103
2017 Client contact centre 20 32 23 11 7 7 1 56 20 3289
2017 Health care practitioners 27 39 19 7 4 0 4 69 11 27
2017 Federal regulators 17 39 19 10 9 5 0 60 20 236
2017 Compliance, inspection and enforcement 15 31 23 14 10 6 0 49 26 8867
2017 Communications or public affairs 24 40 19 9 4 4 0 67 14 328
2017 Access to information and privacy 28 34 18 9 4 7 1 67 14 269
2017 Security 34 40 17 6 2 1 0 75 8 246
2017 Science and technology 15 27 26 12 13 7 0 45 27 257
2017 Library services 24 41 17 11 7 0 0 65 18 29
2017 Legal services 15 35 23 13 9 5 0 53 23 111
2017 Administration and operations 26 39 18 9 5 3 0 67 14 2451
2017 Human resources 29 41 15 8 4 3 0 72 12 966
2017 Financial management 26 38 18 8 6 3 0 66 15 668
2017 Procurement 26 46 19 7 1 1 0 72 9 70
2017 Real property 23 43 17 7 6 5 0 69 13 119
2017 Materiel management 26 40 19 6 6 3 0 68 12 118
2017 Information management 21 37 22 9 5 5 0 62 15 265
2017 Information technology 23 39 21 9 4 5 0 65 14 2574
2017 Internal audit 15 35 24 12 7 7 1 54 20 280
2017 Evaluation 24 39 18 8 5 5 1 67 13 143
2017 Data sciences 24 41 21 10 3 1 0 65 13 180
2017 Policy 25 38 18 10 5 5 0 66 16 340
2017 Project management 31 38 17 8 4 2 0 70 12 514
2017 Other services to the public 22 32 22 12 6 6 0 57 19 1815
2017 None of the above 20 34 23 10 7 6 1 57 18 4584

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 41 36 11 7 5 0 0 77 12 3427
2018 Health care practitioners 53 33 7 5 3 0 0 86 8 41
2018 Federal regulators 50 33 9 4 3 0 0 84 7 247
2018 Compliance, inspection and enforcement 45 35 9 7 3 0 0 81 10 8742
2018 Communications or public affairs 49 35 7 6 2 1 0 84 8 350
2018 Access to information and privacy 48 32 7 6 5 0 1 81 11 323
2018 Security 62 29 4 4 2 0 0 91 5 225
2018 Science and technology 50 32 9 5 3 0 0 82 9 170
2018 Library services 60 11 8 11 10 0 0 71 21 28
2018 Legal services 53 24 12 7 3 1 1 78 10 115
2018 Administration and operations 50 33 8 5 3 0 1 84 8 2400
2018 Human resources 54 31 6 7 3 0 0 85 9 1009
2018 Financial management 50 29 10 6 5 0 0 79 10 693
2018 Procurement 64 25 7 1 1 0 1 91 3 75
2018 Real property 58 27 6 5 4 0 0 86 9 146
2018 Materiel management 48 33 7 6 5 0 0 82 11 141
2018 Information management 49 33 9 7 2 0 0 82 9 301
2018 Information technology 48 34 9 5 3 0 1 83 9 2439
2018 Internal audit 48 34 12 3 3 0 1 82 6 386
2018 Evaluation 51 36 8 2 2 1 0 87 4 194
2018 Data sciences 60 25 5 4 6 0 1 85 10 163
2018 Policy 48 31 9 8 3 0 0 80 11 345
2018 Project management 52 30 9 5 4 0 0 82 9 538
2018 Other services to the public 45 34 10 7 3 0 0 80 10 1786
2018 None of the above 44 34 12 6 4 0 1 79 10 3111
2017 Client contact centre 38 38 11 8 4 0 1 77 12 3288
2017 Health care practitioners 41 33 14 8 0 0 5 78 8 26
2017 Federal regulators 46 34 9 6 3 0 1 81 10 233
2017 Compliance, inspection and enforcement 42 36 9 7 5 0 0 78 12 8856
2017 Communications or public affairs 45 32 7 10 3 0 1 78 14 327
2017 Access to information and privacy 43 35 8 7 4 1 2 80 11 271
2017 Security 53 30 7 6 3 0 0 84 9 246
2017 Science and technology 39 39 9 7 5 0 0 78 12 257
2017 Library services 41 41 7 7 4 0 0 83 11 29
2017 Legal services 43 31 13 6 7 0 0 74 13 111
2017 Administration and operations 50 32 8 6 3 0 0 82 10 2451
2017 Human resources 51 33 5 7 4 0 0 85 11 967
2017 Financial management 50 31 7 8 3 0 0 81 12 667
2017 Procurement 56 36 3 1 3 0 1 93 4 70
2017 Real property 53 27 9 7 3 0 0 81 10 120
2017 Materiel management 47 33 8 8 3 0 0 80 12 117
2017 Information management 44 36 9 8 3 0 0 80 10 263
2017 Information technology 47 35 9 6 3 0 0 83 8 2575
2017 Internal audit 43 38 9 4 4 0 1 83 8 280
2017 Evaluation 44 40 10 2 4 1 0 84 6 143
2017 Data sciences 50 31 11 6 2 0 1 82 8 180
2017 Policy 54 30 5 6 4 1 0 85 10 341
2017 Project management 55 29 6 7 3 0 0 84 9 515
2017 Other services to the public 45 33 11 6 3 0 1 79 10 1816
2017 None of the above 43 34 11 7 4 0 0 78 11 4588
2014 Client contact centre 36 37 13 8 4 0 1 74 13 3677
2014 Health care practitioners 68 21 3 0 8 0 0 89 8 37
2014 Federal regulators 41 35 11 8 5 0 0 76 13 276
2014 Compliance, inspection and enforcement 40 36 11 7 4 0 0 77 12 9898
2014 Communications or public affairs 52 28 9 7 4 0 1 81 10 337
2014 Access to information and privacy 48 31 11 6 2 1 1 80 9 247
2014 Security 53 32 7 4 2 1 0 86 7 247
2014 Science and technology 45 35 6 7 6 0 0 81 13 249
2014 Library services 57 30 4 10 0 0 0 86 10 30
2014 Legal services 50 28 10 6 5 0 2 79 11 125
2014 Administration and operations 46 34 9 6 4 0 0 81 10 3079
2014 Human resources 48 33 7 7 4 0 0 81 11 1094
2014 Financial management 46 34 10 5 3 0 0 81 8 816
2014 Procurement 48 38 7 7 0 0 0 86 7 73
2014 Real property 44 38 10 4 2 0 1 83 7 160
2014 Materiel management 41 32 15 6 4 1 1 75 11 164
2014 Information management 45 34 9 7 4 1 0 80 11 321
2014 Information technology 48 33 9 6 3 1 0 82 9 2847
2014 Internal audit 39 39 12 6 3 1 1 79 10 339
2014 Evaluation 38 38 12 8 3 1 1 77 12 180
2014 Other services to the public 42 35 12 6 4 0 1 77 11 2580
2014 None of the above 39 36 12 8 5 0 1 75 13 4820

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 53 28 10 4 2 0 3 84 6 3438
2018 Health care practitioners 52 32 11 5 0 0 0 83 5 41
2018 Federal regulators 46 30 14 7 2 0 1 77 9 246
2018 Compliance, inspection and enforcement 38 34 18 6 3 0 1 73 9 8783
2018 Communications or public affairs 37 37 14 6 5 0 1 75 10 353
2018 Access to information and privacy 45 28 14 7 5 0 0 74 11 325
2018 Security 51 34 8 5 1 0 0 86 6 225
2018 Science and technology 43 35 14 5 3 0 0 78 8 170
2018 Library services 26 44 17 7 3 0 3 72 11 28
2018 Legal services 40 31 16 8 4 0 1 72 12 115
2018 Administration and operations 46 31 15 6 3 0 0 77 8 2411
2018 Human resources 33 31 19 11 4 0 1 65 15 1014
2018 Financial management 43 34 13 6 2 0 0 78 9 692
2018 Procurement 51 36 9 3 1 0 0 87 4 75
2018 Real property 45 29 13 7 3 0 2 76 11 146
2018 Materiel management 63 23 10 3 1 0 1 86 4 141
2018 Information management 50 32 11 5 1 0 1 83 6 301
2018 Information technology 46 35 13 4 2 0 0 81 6 2446
2018 Internal audit 52 32 10 4 1 1 1 85 5 384
2018 Evaluation 45 33 16 6 1 0 0 78 6 193
2018 Data sciences 55 31 12 1 1 0 0 86 3 164
2018 Policy 48 28 17 4 3 0 1 77 6 344
2018 Project management 41 32 17 5 4 0 0 73 9 539
2018 Other services to the public 45 30 15 6 2 0 1 77 8 1795
2018 None of the above 45 32 15 6 2 0 1 77 8 3123
2017 Client contact centre 53 30 8 3 1 0 4 88 4 3290
2017 Health care practitioners 58 11 23 4 0 0 4 72 4 27
2017 Federal regulators 40 33 16 4 3 3 1 76 7 236
2017 Compliance, inspection and enforcement 40 35 15 6 2 1 2 77 8 8871
2017 Communications or public affairs 46 34 12 5 2 1 1 81 7 328
2017 Access to information and privacy 43 32 17 5 2 0 1 75 7 271
2017 Security 50 37 7 4 1 0 1 88 5 246
2017 Science and technology 44 39 13 3 1 0 0 83 4 257
2017 Library services 35 17 31 11 0 0 7 56 11 29
2017 Legal services 42 27 17 7 4 0 3 71 12 111
2017 Administration and operations 44 35 13 5 2 0 1 80 7 2454
2017 Human resources 33 36 17 8 5 0 1 70 13 967
2017 Financial management 39 40 15 4 2 0 1 80 6 669
2017 Procurement 49 34 7 4 3 0 3 86 7 70
2017 Real property 42 36 16 5 0 0 1 79 5 120
2017 Materiel management 53 32 14 1 0 0 0 85 1 118
2017 Information management 48 33 14 3 1 0 1 82 4 264
2017 Information technology 48 36 10 4 1 0 1 85 5 2575
2017 Internal audit 49 37 10 1 1 1 1 88 2 280
2017 Evaluation 54 33 6 3 1 1 2 90 3 143
2017 Data sciences 54 35 7 2 1 0 1 89 3 180
2017 Policy 50 33 11 3 2 0 1 83 6 342
2017 Project management 44 38 11 4 2 0 0 83 6 515
2017 Other services to the public 45 31 15 5 2 1 2 77 7 1819
2017 None of the above 46 32 13 4 2 1 2 80 6 4592
2014 Client contact centre 54 29 10 3 2 0 3 85 5 3679
2014 Health care practitioners 53 34 5 2 3 3 0 89 5 38
2014 Federal regulators 38 30 20 5 5 0 2 69 11 278
2014 Compliance, inspection and enforcement 36 34 19 6 3 0 1 71 10 9901
2014 Communications or public affairs 44 34 15 6 1 0 1 78 7 337
2014 Access to information and privacy 41 35 13 8 2 0 1 77 10 247
2014 Security 38 40 13 4 2 1 1 80 6 246
2014 Science and technology 35 44 11 7 2 0 1 80 9 249
2014 Library services 34 43 17 3 3 0 0 77 6 30
2014 Legal services 46 34 15 3 2 0 0 79 5 125
2014 Administration and operations 43 34 15 6 3 0 1 77 8 3079
2014 Human resources 36 35 17 8 3 0 1 72 11 1094
2014 Financial management 44 34 14 5 3 0 0 79 7 814
2014 Procurement 41 41 12 1 3 0 1 83 4 73
2014 Real property 44 38 12 6 0 1 0 82 6 160
2014 Materiel management 58 27 12 1 1 0 1 86 2 164
2014 Information management 52 31 10 5 2 0 1 83 7 321
2014 Information technology 48 36 11 3 1 0 0 84 4 2849
2014 Internal audit 44 36 13 4 2 0 1 81 6 338
2014 Evaluation 42 35 15 4 2 1 2 79 6 180
2014 Other services to the public 44 32 15 4 2 0 2 78 7 2584
2014 None of the above 43 32 15 5 3 0 2 76 8 4822

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Client contact centre 26 39 35 3447
2018 Health care practitioners 12 56 32 41
2018 Federal regulators 17 46 37 246
2018 Compliance, inspection and enforcement 20 47 33 8793
2018 Communications or public affairs 30 31 39 353
2018 Access to information and privacy 21 44 35 327
2018 Security 26 36 37 227
2018 Science and technology 15 55 30 170
2018 Library services 19 46 35 28
2018 Legal services 22 44 33 115
2018 Administration and operations 25 40 35 2413
2018 Human resources 27 40 33 1015
2018 Financial management 28 40 32 693
2018 Procurement 19 49 32 75
2018 Real property 26 40 34 145
2018 Materiel management 28 37 35 141
2018 Information management 25 43 32 303
2018 Information technology 23 42 36 2448
2018 Internal audit 19 53 29 387
2018 Evaluation 23 48 29 192
2018 Data sciences 30 35 36 166
2018 Policy 28 38 33 351
2018 Project management 34 33 33 542
2018 Other services to the public 18 44 38 1791
2018 None of the above 18 44 37 3125
2017 Client contact centre 24 43 33 3291
2017 Health care practitioners 10 44 46 27
2017 Federal regulators 23 46 31 235
2017 Compliance, inspection and enforcement 19 49 33 8863
2017 Communications or public affairs 33 33 34 328
2017 Access to information and privacy 23 44 33 271
2017 Security 29 38 33 245
2017 Science and technology 17 48 34 257
2017 Library services 14 69 18 29
2017 Legal services 24 48 29 111
2017 Administration and operations 27 40 33 2451
2017 Human resources 29 39 31 968
2017 Financial management 26 42 32 668
2017 Procurement 20 51 28 70
2017 Real property 29 43 29 119
2017 Materiel management 27 40 33 117
2017 Information management 27 45 28 265
2017 Information technology 21 47 32 2576
2017 Internal audit 18 44 38 280
2017 Evaluation 27 43 31 143
2017 Data sciences 28 31 41 180
2017 Policy 31 36 33 342
2017 Project management 36 33 31 514
2017 Other services to the public 19 46 35 1818
2017 None of the above 20 46 34 4593
2014 Client contact centre 24 43 32 3678
2014 Health care practitioners 16 63 21 38
2014 Federal regulators 22 45 33 277
2014 Compliance, inspection and enforcement 19 49 32 9903
2014 Communications or public affairs 30 34 37 337
2014 Access to information and privacy 17 47 36 247
2014 Security 30 33 38 247
2014 Science and technology 13 58 29 249
2014 Library services 14 63 23 30
2014 Legal services 26 48 26 125
2014 Administration and operations 27 41 32 3074
2014 Human resources 31 36 33 1094
2014 Financial management 27 40 33 816
2014 Procurement 27 40 33 73
2014 Real property 28 36 36 160
2014 Materiel management 27 38 35 164
2014 Information management 26 38 36 321
2014 Information technology 20 48 32 2849
2014 Internal audit 19 48 32 339
2014 Evaluation 26 38 37 180
2014 Other services to the public 20 45 36 2582
2014 None of the above 20 46 35 4823

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Client contact centre 17 46 24 4 4 5 887
2018 Federal regulators 26 46 19 0 3 7 42
2018 Compliance, inspection and enforcement 25 45 15 8 3 4 1754
2018 Communications or public affairs 5 52 25 4 7 7 107
2018 Access to information and privacy 20 36 28 4 6 4 68
2018 Security 20 52 13 0 10 4 60
2018 Science and technology 16 29 24 19 8 4 25
2018 Legal services 23 35 34 4 0 4 26
2018 Administration and operations 28 45 15 4 3 5 610
2018 Human resources 20 45 21 4 5 5 277
2018 Financial management 15 54 22 2 3 4 195
2018 Procurement 21 35 29 0 0 15 14
2018 Real property 16 26 35 5 15 3 38
2018 Materiel management 19 45 18 8 6 5 40
2018 Information management 20 43 23 3 6 6 74
2018 Information technology 20 49 22 3 2 4 548
2018 Internal audit 22 43 19 4 5 7 72
2018 Evaluation 22 40 23 2 7 5 44
2018 Data sciences 13 39 24 15 9 2 50
2018 Policy 25 40 21 8 2 4 99
2018 Project management 16 60 16 2 2 5 184
2018 Other services to the public 19 41 24 3 4 8 327
2018 None of the above 25 40 19 3 7 6 568
2017 Client contact centre 22 39 20 4 8 7 776
2017 Federal regulators 25 35 13 9 5 13 54
2017 Compliance, inspection and enforcement 29 39 12 9 6 5 1648
2017 Communications or public affairs 12 39 30 5 10 5 104
2017 Access to information and privacy 11 27 24 8 22 8 60
2017 Security 16 56 14 4 8 1 72
2017 Science and technology 28 34 22 6 8 0 44
2017 Legal services 30 30 19 4 9 8 26
2017 Administration and operations 25 42 14 4 8 7 669
2017 Human resources 18 50 23 3 3 3 287
2017 Financial management 14 53 19 5 4 5 174
2017 Procurement 34 35 22 0 9 0 14
2017 Real property 23 35 20 6 7 9 34
2017 Materiel management 23 41 25 3 7 0 31
2017 Information management 17 40 32 3 4 4 72
2017 Information technology 22 48 18 3 5 4 538
2017 Internal audit 19 35 19 10 11 6 51
2017 Evaluation 20 28 13 5 21 13 38
2017 Data sciences 8 33 27 6 23 4 50
2017 Policy 22 44 19 6 5 4 107
2017 Project management 11 61 15 1 8 5 184
2017 Other services to the public 25 37 15 4 11 8 350
2017 None of the above 29 34 14 4 9 10 924
2014 Client contact centre 21 47 19 8 9999 6 895
2014 Federal regulators 29 45 13 8 9999 5 61
2014 Compliance, inspection and enforcement 28 45 12 10 9999 6 1882
2014 Communications or public affairs 16 47 21 7 9999 9 100
2014 Access to information and privacy 22 50 17 4 9999 7 42
2014 Security 22 49 18 6 9999 6 72
2014 Science and technology 37 26 13 3 9999 22 32
2014 Legal services 9 37 27 12 9999 15 33
2014 Administration and operations 27 51 11 5 9999 5 830
2014 Human resources 20 48 19 7 9999 5 344
2014 Financial management 19 48 19 6 9999 7 217
2014 Procurement 20 55 20 0 9999 5 20
2014 Real property 27 33 20 2 9999 18 45
2014 Materiel management 25 43 16 11 9999 4 44
2014 Information management 12 51 22 7 9999 8 83
2014 Information technology 24 51 13 7 9999 5 563
2014 Internal audit 17 48 17 7 9999 10 66
2014 Evaluation 23 32 24 12 9999 9 47
2014 Other services to the public 27 46 12 7 9999 7 511
2014 None of the above 30 39 14 7 9999 10 947
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 45 40 9 4 2 0 0 85 6 3429
2018 Health care practitioners 54 36 5 3 0 3 0 92 3 41
2018 Federal regulators 49 38 7 4 2 0 0 87 6 246
2018 Compliance, inspection and enforcement 47 40 7 4 2 0 0 88 6 8762
2018 Communications or public affairs 50 37 7 5 1 0 0 87 6 350
2018 Access to information and privacy 51 37 8 2 2 0 0 87 4 326
2018 Security 62 31 5 1 1 0 0 94 1 223
2018 Science and technology 37 43 10 7 4 0 0 80 11 169
2018 Library services 53 29 8 7 0 3 0 85 7 28
2018 Legal services 49 40 7 1 3 1 0 90 4 115
2018 Administration and operations 51 36 8 3 2 0 0 87 5 2409
2018 Human resources 51 37 7 3 1 0 0 89 4 1013
2018 Financial management 52 37 6 3 2 0 0 89 5 691
2018 Procurement 52 37 9 0 1 0 0 89 1 75
2018 Real property 49 42 3 4 2 0 0 91 6 143
2018 Materiel management 55 32 10 1 1 0 0 88 2 140
2018 Information management 48 39 8 4 1 0 0 87 5 303
2018 Information technology 47 41 8 3 1 0 0 88 4 2444
2018 Internal audit 43 44 7 4 2 0 0 87 7 384
2018 Evaluation 52 35 7 3 2 1 0 88 5 190
2018 Data sciences 39 40 11 8 1 0 0 80 9 163
2018 Policy 47 38 9 4 1 0 0 85 6 346
2018 Project management 50 38 9 3 0 0 0 88 3 539
2018 Other services to the public 52 36 7 3 1 0 0 88 4 1789
2018 None of the above 45 39 10 3 2 1 0 85 6 3120
2017 Client contact centre 43 39 10 4 3 1 0 83 7 3284
2017 Health care practitioners 54 27 11 4 0 0 4 85 4 27
2017 Federal regulators 43 40 9 5 3 0 0 83 8 235
2017 Compliance, inspection and enforcement 41 41 9 5 3 0 0 83 8 8854
2017 Communications or public affairs 44 40 9 3 3 1 0 84 6 327
2017 Access to information and privacy 53 33 9 2 2 1 0 86 4 271
2017 Security 50 35 8 7 0 0 0 85 7 246
2017 Science and technology 35 40 12 7 5 0 0 76 12 255
2017 Library services 47 42 4 4 4 0 0 89 7 28
2017 Legal services 41 47 6 3 2 1 0 89 5 110
2017 Administration and operations 48 38 9 3 2 0 0 86 6 2449
2017 Human resources 47 40 7 3 2 0 0 88 5 966
2017 Financial management 46 40 9 2 2 0 0 87 4 668
2017 Procurement 54 37 4 4 0 0 0 91 4 70
2017 Real property 42 41 8 7 2 0 0 83 9 120
2017 Materiel management 47 37 9 4 2 0 0 85 6 117
2017 Information management 43 38 9 7 2 1 0 82 9 265
2017 Information technology 43 41 9 4 2 0 0 85 6 2574
2017 Internal audit 35 47 12 4 2 0 0 82 6 279
2017 Evaluation 46 44 4 3 1 1 0 91 5 142
2017 Data sciences 40 47 9 2 1 0 0 87 3 180
2017 Policy 49 36 9 5 1 0 0 85 6 342
2017 Project management 47 37 8 5 2 0 0 85 7 514
2017 Other services to the public 48 38 8 4 2 0 0 86 6 1814
2017 None of the above 42 40 10 5 3 1 0 83 7 4585
2014 Client contact centre 40 43 10 4 2 1 0 84 6 3680
2014 Health care practitioners 60 37 0 3 0 0 0 97 3 38
2014 Federal regulators 40 41 12 3 4 0 0 81 7 276
2014 Compliance, inspection and enforcement 39 42 10 5 3 0 0 81 8 9898
2014 Communications or public affairs 50 37 6 5 2 0 0 87 7 337
2014 Access to information and privacy 55 31 9 2 1 2 0 87 3 247
2014 Security 45 44 6 2 1 2 0 91 2 247
2014 Science and technology 44 36 9 4 6 1 0 81 10 249
2014 Library services 66 20 7 7 0 0 0 86 7 30
2014 Legal services 43 44 6 4 2 0 1 88 6 125
2014 Administration and operations 46 39 10 3 2 1 0 85 5 3078
2014 Human resources 46 35 11 6 1 0 0 82 7 1094
2014 Financial management 40 44 11 4 1 0 0 84 5 815
2014 Procurement 41 43 8 6 1 1 0 85 7 73
2014 Real property 48 40 7 4 1 0 0 88 5 160
2014 Materiel management 44 40 11 4 1 0 0 84 5 164
2014 Information management 41 42 10 3 3 1 0 84 6 320
2014 Information technology 44 40 10 4 2 0 0 83 6 2848
2014 Internal audit 28 50 13 6 3 0 0 78 9 338
2014 Evaluation 40 38 13 8 1 1 0 78 9 180
2014 Other services to the public 44 40 10 4 2 1 0 84 6 2581
2014 None of the above 40 42 11 4 2 1 0 82 6 4815

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 43 16 7 3 1 0 74 10 3424
2018 Health care practitioners 31 51 10 8 0 0 0 82 8 39
2018 Federal regulators 24 42 18 11 4 1 0 68 14 245
2018 Compliance, inspection and enforcement 24 44 17 10 4 1 0 69 14 8721
2018 Communications or public affairs 28 46 14 9 3 1 0 74 11 353
2018 Access to information and privacy 39 37 15 6 2 0 0 77 8 324
2018 Security 42 38 14 3 2 1 0 81 5 222
2018 Science and technology 23 45 16 11 5 0 0 67 16 169
2018 Library services 32 51 3 7 7 0 0 83 14 28
2018 Legal services 26 42 21 8 4 0 0 68 11 114
2018 Administration and operations 33 43 14 6 3 1 0 76 9 2394
2018 Human resources 32 47 12 6 2 1 0 80 8 1010
2018 Financial management 30 46 14 6 3 1 0 77 9 693
2018 Procurement 31 53 14 1 0 1 0 85 1 74
2018 Real property 33 41 14 9 2 0 0 75 11 146
2018 Materiel management 37 32 23 7 1 0 0 69 8 139
2018 Information management 32 38 18 8 3 0 0 70 12 301
2018 Information technology 30 43 17 6 2 1 0 74 9 2429
2018 Internal audit 30 42 17 7 3 1 0 73 10 383
2018 Evaluation 35 38 16 9 3 0 0 73 11 194
2018 Data sciences 27 42 18 9 3 1 0 70 12 166
2018 Policy 30 47 14 5 3 1 0 78 8 347
2018 Project management 31 43 16 6 3 0 0 75 9 537
2018 Other services to the public 33 41 15 7 3 1 0 75 10 1781
2018 None of the above 28 41 18 7 4 1 0 70 11 3109
2017 Client contact centre 32 40 15 8 4 1 0 73 12 3291
2017 Health care practitioners 28 68 0 0 0 0 4 100 0 27
2017 Federal regulators 31 40 17 7 4 1 0 72 11 234
2017 Compliance, inspection and enforcement 25 41 16 11 6 1 0 67 17 8853
2017 Communications or public affairs 30 46 13 9 2 0 0 76 11 328
2017 Access to information and privacy 39 38 12 5 4 1 1 79 9 271
2017 Security 40 43 11 5 2 0 0 82 7 245
2017 Science and technology 27 42 17 10 4 1 0 69 14 255
2017 Library services 31 38 21 3 3 3 0 71 7 29
2017 Legal services 23 40 22 6 7 2 0 64 13 111
2017 Administration and operations 34 43 12 7 3 1 0 78 10 2448
2017 Human resources 36 45 10 6 3 0 0 81 9 965
2017 Financial management 32 42 16 6 4 0 0 75 10 669
2017 Procurement 27 53 7 11 1 0 0 80 13 70
2017 Real property 29 41 10 11 6 3 0 72 17 118
2017 Materiel management 39 42 13 2 3 1 0 82 5 118
2017 Information management 32 43 11 10 3 1 0 76 12 265
2017 Information technology 31 43 15 6 2 2 0 76 9 2573
2017 Internal audit 25 48 15 7 5 0 0 73 12 280
2017 Evaluation 33 42 17 4 3 0 0 75 8 142
2017 Data sciences 36 45 13 2 2 1 1 82 4 180
2017 Policy 34 38 17 8 3 1 0 72 11 342
2017 Project management 36 40 13 7 3 0 0 77 11 513
2017 Other services to the public 35 38 14 9 3 1 0 74 12 1817
2017 None of the above 28 41 17 8 4 2 0 70 12 4590
2014 Client contact centre 35 42 14 5 2 1 0 78 7 3680
2014 Health care practitioners 58 37 3 0 3 0 0 95 3 38
2014 Federal regulators 29 43 15 8 3 3 0 74 11 278
2014 Compliance, inspection and enforcement 29 42 16 8 4 1 0 71 12 9903
2014 Communications or public affairs 38 42 11 5 3 1 0 81 8 337
2014 Access to information and privacy 46 35 12 4 2 1 0 82 6 247
2014 Security 41 45 10 2 1 1 0 86 3 247
2014 Science and technology 31 39 15 8 6 1 0 71 14 249
2014 Library services 33 43 14 10 0 0 0 76 10 30
2014 Legal services 37 38 13 6 5 0 0 76 11 125
2014 Administration and operations 37 40 13 5 3 1 0 78 8 3078
2014 Human resources 37 44 11 6 1 1 0 82 8 1094
2014 Financial management 35 41 14 5 3 1 0 78 8 814
2014 Procurement 33 44 14 5 3 1 0 78 8 73
2014 Real property 36 40 14 4 4 1 0 77 8 160
2014 Materiel management 30 40 18 7 2 2 0 72 10 164
2014 Information management 32 41 17 5 3 1 0 75 8 322
2014 Information technology 34 41 15 5 3 2 0 76 9 2848
2014 Internal audit 26 44 16 7 6 1 1 72 12 338
2014 Evaluation 27 44 19 7 3 0 0 71 10 180
2014 Other services to the public 36 40 15 5 3 1 0 77 8 2583
2014 None of the above 32 40 16 7 4 2 0 74 10 4822

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 9 22 32 21 11 1 3 33 33 3428
2018 Health care practitioners 5 27 42 21 5 0 0 26 32 41
2018 Federal regulators 13 23 38 20 4 0 1 24 37 245
2018 Compliance, inspection and enforcement 10 25 37 18 7 1 1 26 36 8730
2018 Communications or public affairs 12 29 34 17 5 1 2 23 42 351
2018 Access to information and privacy 13 24 28 24 10 1 1 35 37 320
2018 Security 6 17 40 26 9 1 1 36 24 227
2018 Science and technology 9 26 30 26 6 0 4 33 36 170
2018 Library services 3 19 44 15 14 0 4 30 23 27
2018 Legal services 10 20 36 19 11 1 4 31 31 112
2018 Administration and operations 10 26 36 18 8 1 2 27 37 2397
2018 Human resources 10 30 36 17 6 1 1 23 41 1010
2018 Financial management 9 23 38 19 9 0 2 28 33 685
2018 Procurement 3 26 38 24 8 0 1 33 29 75
2018 Real property 13 25 36 20 5 1 0 26 38 146
2018 Materiel management 6 20 40 20 11 1 1 32 27 141
2018 Information management 9 25 35 21 9 0 1 30 35 302
2018 Information technology 9 24 40 19 7 1 1 26 33 2437
2018 Internal audit 8 17 34 24 12 1 4 38 26 384
2018 Evaluation 10 17 33 29 10 1 1 40 27 193
2018 Data sciences 9 23 27 26 12 1 1 39 33 166
2018 Policy 11 19 37 21 11 1 1 32 30 341
2018 Project management 11 27 39 16 6 0 1 22 38 538
2018 Other services to the public 9 24 37 18 10 1 1 28 34 1786
2018 None of the above 10 24 35 19 9 1 2 29 35 3117
2017 Client contact centre 10 21 32 18 12 2 6 32 33 3279
2017 Health care practitioners 5 43 8 18 18 3 4 39 52 27
2017 Federal regulators 8 29 33 17 10 0 3 28 38 235
2017 Compliance, inspection and enforcement 11 24 37 17 7 1 2 25 37 8844
2017 Communications or public affairs 9 27 35 15 10 2 2 26 38 327
2017 Access to information and privacy 14 20 28 17 14 2 5 33 36 268
2017 Security 6 23 38 16 13 0 3 30 31 245
2017 Science and technology 9 25 35 14 12 2 4 27 36 254
2017 Library services 8 24 41 17 3 3 3 22 34 29
2017 Legal services 12 17 36 18 12 1 4 32 30 110
2017 Administration and operations 10 23 36 16 10 1 3 27 35 2445
2017 Human resources 15 28 36 13 5 0 2 19 44 967
2017 Financial management 9 21 35 23 9 1 3 33 31 665
2017 Procurement 13 14 34 22 10 0 6 35 29 69
2017 Real property 9 26 39 18 7 1 0 25 36 118
2017 Materiel management 3 19 36 24 14 1 3 40 22 118
2017 Information management 11 22 36 17 10 1 3 28 34 264
2017 Information technology 9 23 38 18 9 1 4 27 33 2554
2017 Internal audit 6 19 36 22 11 2 3 35 27 277
2017 Evaluation 5 18 32 23 15 0 7 41 25 142
2017 Data sciences 5 22 38 22 9 1 4 32 28 178
2017 Policy 11 20 38 18 10 1 2 29 32 342
2017 Project management 12 24 40 12 9 1 2 22 37 515
2017 Other services to the public 10 22 34 18 10 1 4 30 35 1810
2017 None of the above 11 22 34 17 11 1 4 29 34 4566
2014 Client contact centre 8 24 32 20 11 1 4 32 33 3674
2014 Health care practitioners 16 8 32 24 18 0 3 43 24 38
2014 Federal regulators 13 25 38 14 8 1 2 22 39 277
2014 Compliance, inspection and enforcement 13 28 36 15 6 1 2 21 42 9884
2014 Communications or public affairs 11 26 34 18 8 1 3 27 38 336
2014 Access to information and privacy 9 25 33 19 12 0 3 32 35 246
2014 Security 7 22 38 22 7 1 3 31 30 247
2014 Science and technology 10 20 34 20 10 2 4 32 32 247
2014 Library services 10 22 43 20 4 0 0 24 33 30
2014 Legal services 6 19 41 18 9 0 6 29 27 125
2014 Administration and operations 10 26 38 17 7 0 2 24 37 3073
2014 Human resources 12 31 37 12 6 0 1 18 44 1093
2014 Financial management 8 27 37 18 9 0 1 27 35 814
2014 Procurement 12 23 32 19 11 0 3 31 36 73
2014 Real property 9 23 36 21 9 0 2 31 33 159
2014 Materiel management 8 20 39 19 11 1 2 31 29 163
2014 Information management 11 22 36 18 7 1 4 27 34 320
2014 Information technology 9 24 38 19 7 1 2 27 34 2844
2014 Internal audit 9 28 34 17 7 1 3 26 39 337
2014 Evaluation 9 16 40 21 11 2 1 33 26 179
2014 Other services to the public 10 23 38 17 9 1 3 27 34 2577
2014 None of the above 11 26 36 15 8 1 3 24 39 4814

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 18 27 22 15 3 3 40 32 3422
2018 Health care practitioners 3 12 37 26 20 3 0 47 15 41
2018 Federal regulators 15 19 25 24 15 1 1 39 35 244
2018 Compliance, inspection and enforcement 12 20 30 24 12 2 1 37 33 8713
2018 Communications or public affairs 10 18 29 27 13 2 1 41 29 350
2018 Access to information and privacy 10 14 23 23 25 2 2 50 25 321
2018 Security 6 19 28 27 17 0 2 45 26 224
2018 Science and technology 8 16 26 26 18 1 4 47 25 170
2018 Library services 8 10 38 26 14 0 4 42 19 27
2018 Legal services 6 20 39 20 14 1 1 34 26 111
2018 Administration and operations 8 17 29 25 17 2 3 43 26 2390
2018 Human resources 6 19 34 26 11 2 2 39 26 1004
2018 Financial management 10 14 29 29 15 1 2 45 25 686
2018 Procurement 4 11 34 32 16 1 1 50 15 75
2018 Real property 16 15 25 22 19 2 1 42 32 145
2018 Materiel management 7 16 23 28 24 1 1 53 24 139
2018 Information management 9 17 24 30 19 2 0 49 26 301
2018 Information technology 6 14 28 31 17 2 2 50 21 2428
2018 Internal audit 8 15 31 27 15 2 3 44 23 383
2018 Evaluation 8 16 29 22 23 1 0 46 25 192
2018 Data sciences 7 20 28 21 20 2 2 43 28 166
2018 Policy 7 11 28 31 18 2 2 52 19 343
2018 Project management 9 17 31 25 16 1 2 41 27 537
2018 Other services to the public 10 18 29 23 16 2 2 41 29 1774
2018 None of the above 10 17 30 23 15 3 3 40 29 3094
2017 Client contact centre 12 18 29 17 16 3 6 36 33 3264
2017 Health care practitioners 11 22 24 15 19 0 8 37 36 26
2017 Federal regulators 10 17 35 18 14 3 3 34 29 234
2017 Compliance, inspection and enforcement 13 21 30 19 12 2 3 33 36 8829
2017 Communications or public affairs 8 13 30 22 22 2 2 46 22 326
2017 Access to information and privacy 11 10 25 21 21 5 7 48 24 267
2017 Security 3 17 27 27 21 2 4 50 21 246
2017 Science and technology 8 17 25 21 20 3 6 45 28 255
2017 Library services 11 21 25 21 14 0 7 38 35 28
2017 Legal services 12 18 29 20 12 4 6 35 33 111
2017 Administration and operations 9 17 30 21 17 2 4 41 27 2442
2017 Human resources 10 18 31 23 13 2 4 38 29 961
2017 Financial management 8 16 24 27 19 2 4 49 25 663
2017 Procurement 1 10 27 40 12 1 9 57 13 70
2017 Real property 10 15 30 25 17 1 3 43 26 119
2017 Materiel management 5 15 36 15 23 1 5 40 22 118
2017 Information management 9 11 29 26 18 3 5 47 21 264
2017 Information technology 6 12 28 26 20 3 5 50 20 2539
2017 Internal audit 9 17 26 23 16 5 5 43 28 276
2017 Evaluation 8 13 31 18 21 1 8 43 23 143
2017 Data sciences 3 12 31 25 20 4 5 49 17 178
2017 Policy 6 16 25 25 21 1 5 50 23 339
2017 Project management 9 14 31 26 15 2 4 43 24 512
2017 Other services to the public 10 17 29 22 15 3 5 40 29 1806
2017 None of the above 11 17 28 20 16 4 5 39 31 4541
2014 Client contact centre 9 18 30 20 15 3 5 38 29 3667
2014 Health care practitioners 5 11 24 29 24 3 5 57 17 38
2014 Federal regulators 12 24 26 22 12 1 3 35 38 277
2014 Compliance, inspection and enforcement 13 22 31 19 11 2 2 31 37 9876
2014 Communications or public affairs 6 16 26 28 18 1 4 49 23 334
2014 Access to information and privacy 5 12 30 22 24 3 4 49 19 244
2014 Security 7 14 30 27 14 2 5 45 23 245
2014 Science and technology 10 13 28 28 16 2 3 47 24 248
2014 Library services 16 23 34 13 14 0 0 27 39 30
2014 Legal services 9 12 30 25 19 1 4 46 22 125
2014 Administration and operations 9 19 31 24 13 2 3 39 29 3067
2014 Human resources 11 21 32 21 11 2 2 33 33 1093
2014 Financial management 6 17 30 26 17 2 3 45 24 810
2014 Procurement 7 14 38 19 15 3 4 37 22 73
2014 Real property 11 16 32 22 16 1 3 39 28 159
2014 Materiel management 6 17 31 26 15 1 3 43 24 163
2014 Information management 12 18 30 23 12 1 5 37 31 320
2014 Information technology 9 17 26 25 16 2 4 44 27 2840
2014 Internal audit 10 23 29 22 11 2 2 34 35 338
2014 Evaluation 8 17 31 26 13 2 3 41 26 179
2014 Other services to the public 10 18 31 22 14 3 4 38 29 2574
2014 None of the above 11 19 29 22 13 3 4 37 32 4812

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 9 19 27 22 13 3 7 39 31 3402
2018 Health care practitioners 5 16 24 29 20 3 3 52 22 41
2018 Federal regulators 10 24 32 24 8 1 1 33 34 245
2018 Compliance, inspection and enforcement 13 21 32 22 10 1 1 33 35 8705
2018 Communications or public affairs 24 28 28 10 8 1 1 18 54 349
2018 Access to information and privacy 11 17 26 25 17 2 3 44 29 318
2018 Security 12 27 24 24 11 0 2 36 40 225
2018 Science and technology 16 15 31 21 12 1 4 35 32 168
2018 Library services 4 8 49 25 7 0 8 35 13 27
2018 Legal services 14 20 21 24 14 3 3 41 37 112
2018 Administration and operations 13 22 32 18 11 1 3 30 36 2392
2018 Human resources 17 24 32 16 8 2 2 24 42 1006
2018 Financial management 13 20 33 22 9 1 2 32 34 685
2018 Procurement 18 24 40 11 4 0 3 15 44 75
2018 Real property 13 34 25 13 14 1 1 27 47 146
2018 Materiel management 17 12 27 23 19 0 3 44 29 140
2018 Information management 12 18 33 23 12 2 1 36 31 299
2018 Information technology 15 24 35 16 7 2 2 24 40 2433
2018 Internal audit 11 24 28 22 10 2 3 33 37 383
2018 Evaluation 7 16 30 25 20 1 1 45 24 191
2018 Data sciences 14 25 30 14 11 2 3 27 41 165
2018 Policy 14 22 32 20 9 1 1 30 37 344
2018 Project management 17 26 32 15 7 1 1 23 44 536
2018 Other services to the public 7 17 29 27 15 2 3 44 25 1772
2018 None of the above 10 17 29 23 14 2 4 40 29 3099
2017 Client contact centre 9 17 27 18 14 4 11 38 30 3265
2017 Health care practitioners 7 16 22 15 34 7 0 52 25 27
2017 Federal regulators 12 25 30 19 8 2 4 29 40 236
2017 Compliance, inspection and enforcement 14 20 32 20 10 1 2 31 36 8839
2017 Communications or public affairs 25 23 27 12 10 1 3 23 49 327
2017 Access to information and privacy 13 13 28 20 16 4 6 40 30 268
2017 Security 13 22 33 19 11 1 2 31 36 246
2017 Science and technology 15 15 37 17 10 2 4 29 32 256
2017 Library services 11 18 32 18 18 0 4 37 30 28
2017 Legal services 12 21 26 17 11 3 10 32 37 110
2017 Administration and operations 11 22 31 18 11 2 5 32 35 2438
2017 Human resources 17 26 32 14 7 1 3 22 45 964
2017 Financial management 11 20 32 21 12 1 3 34 32 666
2017 Procurement 17 31 34 7 6 0 4 13 51 70
2017 Real property 18 27 35 9 11 1 0 20 45 120
2017 Materiel management 6 19 26 16 25 2 6 45 27 117
2017 Information management 11 19 27 22 16 1 5 39 32 263
2017 Information technology 13 25 34 17 7 2 3 25 39 2549
2017 Internal audit 12 21 27 22 12 3 4 36 35 278
2017 Evaluation 8 13 26 23 21 2 8 48 23 142
2017 Data sciences 12 19 37 15 11 1 4 28 33 179
2017 Policy 12 20 35 17 11 2 3 30 34 341
2017 Project management 17 23 33 15 9 1 2 24 42 513
2017 Other services to the public 9 14 29 23 16 3 6 42 25 1805
2017 None of the above 11 17 27 22 14 3 6 39 31 4552
2014 Client contact centre 9 17 28 21 14 3 9 39 30 3670
2014 Health care practitioners 8 5 26 32 18 0 11 56 15 38
2014 Federal regulators 19 17 33 17 8 2 4 27 38 278
2014 Compliance, inspection and enforcement 15 22 30 20 10 1 2 31 38 9879
2014 Communications or public affairs 18 26 28 15 8 1 3 25 46 336
2014 Access to information and privacy 9 18 25 22 17 3 5 42 30 243
2014 Security 13 26 30 16 9 1 4 27 41 245
2014 Science and technology 16 20 27 21 12 1 2 34 38 247
2014 Library services 7 10 41 28 7 0 7 37 18 29
2014 Legal services 10 17 23 30 13 1 5 47 29 125
2014 Administration and operations 13 22 33 19 9 2 3 29 36 3070
2014 Human resources 16 27 31 14 8 1 2 23 45 1093
2014 Financial management 11 23 33 17 11 1 3 29 36 814
2014 Procurement 18 32 33 8 7 0 3 15 51 73
2014 Real property 14 28 26 17 11 1 3 29 44 159
2014 Materiel management 9 18 32 21 15 2 3 38 28 163
2014 Information management 13 19 36 17 9 2 5 28 34 319
2014 Information technology 15 25 33 16 7 2 3 24 42 2840
2014 Internal audit 16 27 30 14 10 1 3 25 44 338
2014 Evaluation 9 19 31 21 14 3 3 37 29 180
2014 Other services to the public 10 15 29 24 14 3 5 41 28 2574
2014 None of the above 12 19 30 20 11 3 5 34 34 4808

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 12 23 27 20 2 8 53 22 3408
2018 Health care practitioners 3 10 25 31 28 0 3 61 13 41
2018 Federal regulators 8 12 33 31 14 0 2 46 21 245
2018 Compliance, inspection and enforcement 8 13 31 31 15 1 2 47 21 8693
2018 Communications or public affairs 13 22 35 19 10 1 1 29 35 350
2018 Access to information and privacy 12 15 16 29 26 1 3 56 28 322
2018 Security 3 10 33 32 20 0 2 53 13 225
2018 Science and technology 10 13 35 24 14 1 3 40 24 168
2018 Library services 4 15 35 31 11 0 4 44 20 26
2018 Legal services 10 15 24 24 23 1 3 48 26 110
2018 Administration and operations 7 14 33 27 16 1 2 44 21 2383
2018 Human resources 7 19 38 22 11 2 1 34 27 1004
2018 Financial management 9 16 32 27 13 1 2 41 26 681
2018 Procurement 10 19 24 33 14 0 1 47 29 74
2018 Real property 9 14 37 22 18 1 0 40 23 145
2018 Materiel management 3 12 21 38 24 1 1 63 16 139
2018 Information management 6 9 33 31 20 0 1 52 15 300
2018 Information technology 6 16 35 28 13 1 1 41 23 2432
2018 Internal audit 5 11 35 28 17 1 3 47 17 384
2018 Evaluation 2 11 27 30 29 1 1 59 14 192
2018 Data sciences 4 16 28 25 25 2 1 51 21 162
2018 Policy 7 15 34 27 15 1 1 43 22 343
2018 Project management 9 20 33 26 11 0 1 37 29 539
2018 Other services to the public 5 12 27 31 20 1 3 53 18 1774
2018 None of the above 6 11 29 30 20 2 3 52 17 3094
2017 Client contact centre 7 11 23 23 20 2 14 51 21 3255
2017 Health care practitioners 4 24 14 8 38 0 12 52 32 26
2017 Federal regulators 7 16 30 26 15 1 5 44 24 233
2017 Compliance, inspection and enforcement 8 13 31 29 15 1 3 46 21 8808
2017 Communications or public affairs 12 20 30 21 14 1 3 36 33 327
2017 Access to information and privacy 10 15 25 21 18 3 7 44 29 269
2017 Security 2 12 32 28 22 0 3 52 15 245
2017 Science and technology 9 14 34 24 14 2 2 40 24 255
2017 Library services 4 22 39 29 7 0 0 36 25 28
2017 Legal services 13 13 25 19 22 1 6 44 28 110
2017 Administration and operations 7 15 31 25 16 1 4 44 23 2430
2017 Human resources 9 19 37 23 10 0 2 33 29 960
2017 Financial management 10 15 31 24 17 1 2 42 26 665
2017 Procurement 1 17 37 29 13 0 3 43 19 70
2017 Real property 8 12 37 27 14 2 2 42 20 118
2017 Materiel management 4 11 20 32 30 2 1 64 15 117
2017 Information management 4 14 34 23 19 2 5 44 19 262
2017 Information technology 7 14 33 28 13 1 3 44 22 2534
2017 Internal audit 5 14 28 31 18 1 4 51 20 277
2017 Evaluation 3 8 25 26 29 1 8 60 12 142
2017 Data sciences 3 15 27 29 21 1 4 53 19 178
2017 Policy 8 11 34 26 18 1 3 45 20 341
2017 Project management 8 13 38 23 15 1 1 39 22 512
2017 Other services to the public 6 11 27 27 20 2 7 51 19 1795
2017 None of the above 7 11 28 28 19 2 6 51 19 4524
2014 Client contact centre 5 10 25 26 21 2 12 53 18 3659
2014 Health care practitioners 8 13 24 21 29 3 3 53 22 38
2014 Federal regulators 10 15 40 15 15 1 4 32 26 277
2014 Compliance, inspection and enforcement 9 14 33 27 13 1 2 41 24 9868
2014 Communications or public affairs 11 20 34 21 11 1 2 33 32 334
2014 Access to information and privacy 9 16 24 24 19 1 6 47 28 243
2014 Security 4 14 31 31 14 1 4 48 19 244
2014 Science and technology 8 13 31 33 12 1 2 46 22 249
2014 Library services 4 7 33 37 17 0 3 55 11 30
2014 Legal services 6 10 31 30 19 0 3 51 17 124
2014 Administration and operations 7 15 34 27 13 1 2 42 23 3060
2014 Human resources 9 18 37 24 9 1 2 34 28 1088
2014 Financial management 7 14 30 30 15 1 3 47 22 812
2014 Procurement 8 14 33 33 10 0 3 44 22 73
2014 Real property 4 21 31 25 15 1 3 41 27 158
2014 Materiel management 2 11 33 31 20 0 3 53 13 162
2014 Information management 9 9 34 26 16 2 5 45 18 317
2014 Information technology 6 15 34 28 13 1 2 43 22 2836
2014 Internal audit 5 13 33 26 16 2 4 45 20 335
2014 Evaluation 4 11 29 31 18 2 4 52 16 180
2014 Other services to the public 5 11 30 29 18 2 5 50 18 2571
2014 None of the above 7 14 31 27 15 2 4 45 22 4793

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 9 17 26 24 17 2 5 44 28 3423
2018 Health care practitioners 8 9 30 27 24 0 3 52 17 40
2018 Federal regulators 16 20 31 19 12 1 2 32 37 246
2018 Compliance, inspection and enforcement 14 22 29 21 12 1 2 34 36 8709
2018 Communications or public affairs 15 24 27 16 14 1 2 31 41 350
2018 Access to information and privacy 14 16 19 23 23 1 4 48 31 322
2018 Security 8 18 35 21 14 1 2 36 28 226
2018 Science and technology 12 20 25 25 15 0 4 41 34 170
2018 Library services 11 19 30 33 3 0 4 38 31 27
2018 Legal services 19 19 25 18 17 1 2 36 38 112
2018 Administration and operations 12 21 28 22 14 1 3 37 34 2390
2018 Human resources 16 25 31 16 9 1 1 26 42 1011
2018 Financial management 11 19 30 24 11 1 3 37 31 684
2018 Procurement 10 21 21 31 11 1 4 44 34 75
2018 Real property 13 19 29 24 12 2 1 37 33 146
2018 Materiel management 9 16 28 28 17 1 1 46 25 141
2018 Information management 10 19 32 21 16 1 2 38 29 300
2018 Information technology 13 23 31 20 11 1 1 32 37 2432
2018 Internal audit 8 18 22 30 17 1 3 49 27 383
2018 Evaluation 6 13 27 28 23 0 3 52 20 193
2018 Data sciences 9 20 26 19 20 3 2 42 30 165
2018 Policy 9 15 34 23 16 1 3 41 25 344
2018 Project management 14 26 31 18 10 1 2 28 40 538
2018 Other services to the public 11 19 28 23 16 2 3 40 30 1783
2018 None of the above 11 16 29 23 16 2 3 42 28 3099
2017 Client contact centre 10 14 26 21 18 2 9 44 27 3265
2017 Health care practitioners 11 27 24 7 23 0 8 33 41 27
2017 Federal regulators 11 20 34 20 9 2 3 31 33 233
2017 Compliance, inspection and enforcement 14 21 29 19 13 2 3 33 37 8837
2017 Communications or public affairs 14 21 26 20 13 2 5 35 37 327
2017 Access to information and privacy 11 20 23 19 20 1 7 42 33 271
2017 Security 7 23 25 24 16 1 4 42 31 245
2017 Science and technology 13 16 26 21 18 2 5 41 31 256
2017 Library services 14 24 31 17 7 0 7 26 40 29
2017 Legal services 20 23 21 16 11 1 8 31 46 110
2017 Administration and operations 12 19 29 20 15 1 5 37 32 2434
2017 Human resources 20 25 28 14 9 1 3 24 47 963
2017 Financial management 11 17 28 22 18 1 4 42 29 667
2017 Procurement 9 23 35 22 7 0 4 30 33 70
2017 Real property 12 15 30 29 12 1 2 42 27 119
2017 Materiel management 13 18 17 26 24 2 2 51 32 118
2017 Information management 9 20 28 19 17 1 5 38 31 263
2017 Information technology 12 20 31 21 12 1 4 34 33 2542
2017 Internal audit 10 11 25 30 15 2 7 50 23 278
2017 Evaluation 3 22 21 23 23 1 7 50 28 143
2017 Data sciences 6 15 25 26 22 3 3 51 23 178
2017 Policy 9 16 33 18 18 1 5 38 27 342
2017 Project management 14 21 31 16 14 2 3 32 36 513
2017 Other services to the public 12 17 26 20 17 2 6 40 32 1807
2017 None of the above 11 17 26 21 17 2 6 41 30 4541
2014 Client contact centre 9 16 26 21 18 1 8 43 29 3663
2014 Health care practitioners 5 16 21 26 26 0 5 56 22 38
2014 Federal regulators 15 24 29 16 10 1 5 27 42 278
2014 Compliance, inspection and enforcement 17 22 29 18 11 1 3 30 40 9874
2014 Communications or public affairs 17 20 32 17 10 1 3 28 39 335
2014 Access to information and privacy 9 17 25 23 21 0 5 46 27 243
2014 Security 9 18 34 19 15 2 2 35 29 245
2014 Science and technology 11 19 31 18 16 1 4 36 32 248
2014 Library services 14 13 39 13 11 4 7 26 30 30
2014 Legal services 11 19 34 19 11 1 5 32 32 123
2014 Administration and operations 13 21 31 20 11 1 3 32 35 3069
2014 Human resources 18 27 29 17 8 1 2 25 46 1094
2014 Financial management 10 18 31 22 14 1 3 38 30 814
2014 Procurement 12 25 30 19 11 0 3 31 38 73
2014 Real property 11 23 26 19 17 1 3 37 36 160
2014 Materiel management 9 19 29 24 13 1 4 39 30 163
2014 Information management 11 20 29 19 15 2 5 36 33 320
2014 Information technology 13 23 31 19 11 1 3 31 37 2838
2014 Internal audit 10 23 28 19 15 1 4 36 34 337
2014 Evaluation 8 16 32 22 18 1 3 41 25 180
2014 Other services to the public 12 17 29 20 15 2 5 37 31 2579
2014 None of the above 13 21 28 19 13 2 4 35 36 4804

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 19 25 19 14 4 4 36 37 3417
2018 Health care practitioners 5 12 28 23 22 5 5 50 19 41
2018 Federal regulators 16 16 24 28 12 2 3 42 33 245
2018 Compliance, inspection and enforcement 11 17 26 26 15 3 2 44 29 8694
2018 Communications or public affairs 13 16 29 22 15 3 2 39 31 348
2018 Access to information and privacy 12 13 21 24 22 5 2 50 28 320
2018 Security 8 23 31 21 13 1 2 36 32 222
2018 Science and technology 6 10 14 39 21 5 5 67 18 170
2018 Library services 8 8 42 29 14 0 0 43 15 27
2018 Legal services 7 24 21 24 18 2 4 45 33 110
2018 Administration and operations 10 19 27 23 14 2 4 40 31 2385
2018 Human resources 10 20 33 23 11 2 2 35 31 1010
2018 Financial management 9 18 27 26 16 1 3 44 28 681
2018 Procurement 13 14 24 20 20 4 4 44 30 75
2018 Real property 17 14 18 28 19 4 1 49 32 145
2018 Materiel management 7 15 26 31 15 3 2 49 24 140
2018 Information management 7 16 27 28 17 3 2 48 24 300
2018 Information technology 6 14 26 30 18 2 2 51 22 2427
2018 Internal audit 9 17 26 22 19 3 3 45 28 378
2018 Evaluation 10 13 23 27 22 3 2 52 23 192
2018 Data sciences 11 19 23 23 17 5 2 43 32 166
2018 Policy 5 16 33 25 15 3 3 42 23 342
2018 Project management 10 22 28 22 14 1 3 38 33 535
2018 Other services to the public 9 18 27 23 16 4 4 42 29 1770
2018 None of the above 10 16 25 23 18 4 4 44 29 3100
2017 Client contact centre 13 20 24 15 15 6 8 35 38 3270
2017 Health care practitioners 15 11 27 18 24 3 0 44 28 26
2017 Federal regulators 13 17 25 21 14 3 6 39 33 235
2017 Compliance, inspection and enforcement 9 15 27 24 16 4 5 44 27 8836
2017 Communications or public affairs 8 17 25 24 18 4 5 45 27 327
2017 Access to information and privacy 10 17 29 15 17 6 8 36 30 268
2017 Security 4 17 22 29 21 1 5 53 23 245
2017 Science and technology 5 12 24 25 23 4 8 54 19 256
2017 Library services 0 15 18 36 14 4 14 61 18 28
2017 Legal services 9 22 28 16 13 6 6 33 36 110
2017 Administration and operations 9 18 26 23 15 3 5 42 30 2437
2017 Human resources 11 17 30 23 12 2 5 38 30 965
2017 Financial management 8 14 28 26 19 2 4 47 23 665
2017 Procurement 0 17 36 24 20 2 1 46 17 70
2017 Real property 9 14 22 27 21 2 3 51 25 119
2017 Materiel management 7 14 30 21 23 3 3 47 22 118
2017 Information management 10 12 26 19 21 6 7 46 25 263
2017 Information technology 5 12 25 29 21 3 5 53 19 2550
2017 Internal audit 11 20 19 24 18 3 5 46 34 277
2017 Evaluation 3 15 26 22 22 3 9 50 21 142
2017 Data sciences 4 11 33 27 17 4 4 48 17 178
2017 Policy 6 16 27 26 15 4 6 46 24 341
2017 Project management 10 17 33 22 13 2 4 37 29 513
2017 Other services to the public 9 15 25 21 17 6 7 43 28 1806
2017 None of the above 9 16 24 21 16 5 7 43 29 4550
2014 Client contact centre 13 20 25 17 14 4 6 35 37 3669
2014 Health care practitioners 8 10 11 31 32 0 8 69 20 38
2014 Federal regulators 9 21 24 23 13 3 7 40 34 277
2014 Compliance, inspection and enforcement 9 16 26 26 15 3 5 45 26 9869
2014 Communications or public affairs 7 18 23 25 18 2 6 47 27 336
2014 Access to information and privacy 6 15 29 24 14 5 7 43 23 244
2014 Security 8 15 25 28 19 2 4 50 24 245
2014 Science and technology 4 10 24 29 25 4 4 59 15 248
2014 Library services 3 14 20 39 13 0 10 59 19 30
2014 Legal services 6 12 24 27 18 6 8 52 20 125
2014 Administration and operations 8 17 29 26 13 2 4 42 27 3067
2014 Human resources 11 17 30 24 13 1 3 38 30 1093
2014 Financial management 5 14 26 27 20 2 5 51 21 813
2014 Procurement 3 16 26 27 19 3 6 51 21 73
2014 Real property 4 14 29 28 21 2 3 51 19 159
2014 Materiel management 7 11 29 29 16 2 6 48 20 163
2014 Information management 10 15 30 23 15 3 5 41 27 317
2014 Information technology 5 12 25 30 20 3 5 55 18 2840
2014 Internal audit 9 19 26 21 14 4 5 40 31 338
2014 Evaluation 6 14 25 28 17 6 4 50 22 180
2014 Other services to the public 8 16 27 24 16 4 6 44 26 2576
2014 None of the above 9 17 27 23 15 4 6 42 28 4797

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 22 30 17 11 3 4 30 37 3425
2018 Health care practitioners 7 12 36 27 10 3 5 40 21 41
2018 Federal regulators 11 26 36 16 7 2 2 24 38 246
2018 Compliance, inspection and enforcement 15 24 34 17 8 2 1 25 40 8731
2018 Communications or public affairs 17 24 31 15 9 3 2 25 43 351
2018 Access to information and privacy 8 18 28 20 19 3 3 42 28 320
2018 Security 9 23 34 16 15 0 4 32 33 226
2018 Science and technology 19 21 30 15 9 2 5 25 43 170
2018 Library services 11 28 33 22 7 0 0 29 38 26
2018 Legal services 15 13 37 12 15 4 4 30 30 114
2018 Administration and operations 11 21 34 17 11 2 3 30 34 2395
2018 Human resources 13 27 35 13 8 2 2 22 41 1008
2018 Financial management 11 21 36 21 8 1 1 30 33 685
2018 Procurement 10 24 35 17 12 0 1 30 35 75
2018 Real property 11 33 27 16 11 2 1 28 45 146
2018 Materiel management 9 14 29 26 16 5 1 45 24 141
2018 Information management 13 17 35 20 12 2 1 33 31 300
2018 Information technology 11 22 35 19 9 2 2 30 34 2436
2018 Internal audit 12 15 36 19 14 2 3 34 28 384
2018 Evaluation 8 15 33 25 16 2 2 42 24 193
2018 Data sciences 12 20 35 15 14 3 1 31 33 166
2018 Policy 10 18 41 16 11 2 2 29 28 344
2018 Project management 14 26 32 17 7 1 2 25 41 539
2018 Other services to the public 10 19 32 21 12 3 3 35 31 1782
2018 None of the above 10 18 32 20 14 3 3 36 30 3109
2017 Client contact centre 12 19 32 16 12 3 7 31 34 3270
2017 Health care practitioners 4 13 32 15 26 3 8 46 18 27
2017 Federal regulators 16 20 30 17 10 3 4 28 39 236
2017 Compliance, inspection and enforcement 15 23 34 15 8 2 3 24 40 8842
2017 Communications or public affairs 16 17 33 15 12 3 5 30 35 327
2017 Access to information and privacy 7 20 33 16 13 5 6 34 30 268
2017 Security 9 22 34 17 14 1 3 33 32 245
2017 Science and technology 14 23 28 17 10 3 4 29 40 256
2017 Library services 7 21 41 17 10 0 3 29 29 29
2017 Legal services 16 23 25 14 9 5 8 26 45 110
2017 Administration and operations 11 20 35 17 12 2 4 30 33 2439
2017 Human resources 14 23 38 14 6 2 3 21 38 964
2017 Financial management 8 21 35 21 10 2 3 32 31 666
2017 Procurement 13 31 33 13 9 0 1 22 45 70
2017 Real property 12 30 32 11 10 2 3 22 44 119
2017 Materiel management 5 19 30 20 19 1 5 42 26 118
2017 Information management 10 23 27 21 12 3 4 35 36 264
2017 Information technology 11 21 35 18 9 3 3 28 34 2554
2017 Internal audit 13 17 33 16 15 2 4 32 32 278
2017 Evaluation 9 14 30 18 19 2 8 41 26 142
2017 Data sciences 9 19 35 19 11 5 4 32 30 180
2017 Policy 10 21 34 17 13 1 4 31 33 341
2017 Project management 13 23 34 17 11 1 2 28 37 511
2017 Other services to the public 10 18 31 17 14 5 5 34 31 1802
2017 None of the above 10 18 30 18 13 4 6 35 32 4543
2014 Client contact centre 10 20 32 17 12 3 5 32 33 3667
2014 Health care practitioners 8 21 21 16 26 3 5 46 31 38
2014 Federal regulators 15 22 30 16 8 2 5 27 40 276
2014 Compliance, inspection and enforcement 17 24 33 14 8 2 3 23 42 9882
2014 Communications or public affairs 12 23 30 16 12 2 5 31 38 335
2014 Access to information and privacy 7 16 30 24 14 2 7 42 26 244
2014 Security 11 20 35 17 10 3 3 29 33 244
2014 Science and technology 15 22 31 20 9 1 2 30 38 248
2014 Library services 4 13 43 23 10 0 7 36 18 30
2014 Legal services 9 17 38 19 12 1 4 33 27 125
2014 Administration and operations 11 21 34 19 9 2 3 29 35 3068
2014 Human resources 13 25 32 17 8 1 2 26 40 1095
2014 Financial management 11 21 35 19 11 1 3 31 33 814
2014 Procurement 10 21 45 14 10 0 1 24 31 73
2014 Real property 9 28 30 17 14 0 3 31 38 160
2014 Materiel management 6 15 34 18 19 4 4 40 23 163
2014 Information management 12 20 34 18 10 3 3 31 34 321
2014 Information technology 13 21 34 18 9 3 3 28 36 2842
2014 Internal audit 12 23 34 15 10 2 2 26 38 338
2014 Evaluation 9 20 34 22 10 4 1 34 30 180
2014 Other services to the public 10 19 33 19 12 3 4 33 31 2574
2014 None of the above 12 19 32 17 11 3 5 31 34 4808

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 48 31 9 7 4 1 0 80 11 3410
2018 Health care practitioners 35 43 10 9 2 0 0 78 11 41
2018 Federal regulators 41 37 9 8 4 1 0 79 12 242
2018 Compliance, inspection and enforcement 41 33 10 9 6 1 0 75 15 8726
2018 Communications or public affairs 51 28 9 8 3 1 0 80 12 349
2018 Access to information and privacy 45 28 10 10 6 1 0 74 16 325
2018 Security 53 33 4 6 3 0 1 87 9 226
2018 Science and technology 48 27 12 7 5 1 0 76 12 169
2018 Library services 56 30 4 7 4 0 0 85 11 27
2018 Legal services 45 30 11 9 4 1 0 76 13 112
2018 Administration and operations 47 30 8 9 5 1 0 77 14 2395
2018 Human resources 51 30 7 8 2 1 0 82 11 1009
2018 Financial management 47 29 8 9 6 0 0 77 15 688
2018 Procurement 63 21 8 5 1 1 0 85 7 75
2018 Real property 43 27 12 10 7 1 0 71 17 144
2018 Materiel management 44 28 9 12 6 1 0 72 18 140
2018 Information management 45 32 8 9 7 0 0 77 16 300
2018 Information technology 45 32 9 8 5 1 0 78 13 2437
2018 Internal audit 46 32 12 5 3 1 1 80 8 381
2018 Evaluation 50 26 11 6 4 2 0 77 11 192
2018 Data sciences 53 26 10 6 4 2 0 80 10 166
2018 Policy 46 30 8 9 7 1 0 76 16 346
2018 Project management 44 29 8 11 7 1 0 74 18 535
2018 Other services to the public 47 31 8 8 5 1 0 78 14 1781
2018 None of the above 42 32 9 9 6 2 0 75 15 3108
2017 Client contact centre 51 30 8 6 3 1 0 83 9 3286
2017 Health care practitioners 53 28 11 7 0 0 0 82 7 27
2017 Federal regulators 46 30 6 10 6 2 0 77 17 235
2017 Compliance, inspection and enforcement 44 31 9 9 6 1 0 76 15 8863
2017 Communications or public affairs 52 29 7 9 3 2 0 81 12 327
2017 Access to information and privacy 58 19 9 7 6 1 0 78 13 271
2017 Security 49 32 7 6 5 1 0 82 11 244
2017 Science and technology 44 33 10 7 5 0 1 78 12 257
2017 Library services 62 17 14 4 3 0 0 79 7 29
2017 Legal services 48 25 10 8 6 2 1 75 15 111
2017 Administration and operations 47 31 9 7 5 1 0 79 12 2455
2017 Human resources 54 29 6 7 4 0 0 83 11 967
2017 Financial management 49 28 10 7 5 1 0 78 12 670
2017 Procurement 63 24 7 4 1 0 0 87 6 70
2017 Real property 43 37 8 7 3 1 0 81 11 120
2017 Materiel management 41 35 8 8 7 1 0 77 15 118
2017 Information management 50 29 10 6 4 1 0 80 10 265
2017 Information technology 47 35 8 6 4 1 0 82 10 2575
2017 Internal audit 41 35 10 6 6 1 0 78 12 280
2017 Evaluation 53 27 8 8 3 0 0 80 12 143
2017 Data sciences 48 30 11 5 5 1 0 78 11 180
2017 Policy 55 22 8 8 5 1 1 78 14 342
2017 Project management 51 27 9 7 5 1 1 79 12 515
2017 Other services to the public 48 30 8 8 5 2 0 79 13 1818
2017 None of the above 46 30 10 7 6 2 0 77 13 4595
2014 Client contact centre 53 31 7 5 3 1 0 84 9 3677
2014 Health care practitioners 45 26 8 11 10 0 0 71 21 38
2014 Federal regulators 53 24 9 7 6 1 0 78 13 278
2014 Compliance, inspection and enforcement 50 29 8 7 4 1 0 80 12 9901
2014 Communications or public affairs 54 19 7 12 7 1 0 74 19 336
2014 Access to information and privacy 53 28 8 8 3 1 0 81 11 247
2014 Security 53 27 6 9 4 2 0 82 12 247
2014 Science and technology 50 27 6 8 7 1 0 78 15 249
2014 Library services 73 13 6 4 0 0 4 90 4 30
2014 Legal services 46 33 8 10 3 0 0 79 13 125
2014 Administration and operations 50 28 7 8 5 1 0 79 14 3076
2014 Human resources 52 27 7 8 5 1 0 80 13 1093
2014 Financial management 51 28 6 8 6 0 0 80 14 816
2014 Procurement 41 38 7 11 3 0 0 79 14 73
2014 Real property 52 24 11 6 4 2 0 78 10 160
2014 Materiel management 40 30 8 13 9 0 1 70 22 164
2014 Information management 48 29 9 8 5 1 0 78 13 321
2014 Information technology 50 28 8 8 5 1 0 78 13 2845
2014 Internal audit 46 32 9 7 5 0 0 78 13 339
2014 Evaluation 52 26 7 9 5 1 0 79 14 179
2014 Other services to the public 48 28 8 9 6 1 0 77 14 2582
2014 None of the above 47 28 9 8 6 1 0 77 15 4820

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 51 36 6 4 2 0 0 88 6 3412
2018 Health care practitioners 51 37 5 7 0 0 0 88 7 41
2018 Federal regulators 46 40 6 5 3 0 0 86 8 243
2018 Compliance, inspection and enforcement 45 38 7 6 3 0 0 83 9 8728
2018 Communications or public affairs 57 31 6 4 1 0 0 88 5 350
2018 Access to information and privacy 50 33 9 6 3 0 0 83 8 325
2018 Security 57 32 4 6 0 0 1 90 6 225
2018 Science and technology 55 31 7 5 2 0 0 86 7 169
2018 Library services 70 20 0 7 4 0 0 89 11 27
2018 Legal services 53 34 5 5 3 0 0 87 8 110
2018 Administration and operations 47 37 7 6 2 0 0 84 8 2392
2018 Human resources 55 34 5 4 1 0 0 89 5 1011
2018 Financial management 47 36 7 5 4 0 0 84 9 689
2018 Procurement 52 36 8 4 0 0 0 88 4 75
2018 Real property 52 29 7 9 3 1 0 81 12 146
2018 Materiel management 40 42 8 9 1 0 0 82 10 140
2018 Information management 50 32 8 7 4 0 0 82 10 301
2018 Information technology 49 35 7 6 2 0 0 85 8 2435
2018 Internal audit 51 35 7 5 2 0 1 87 6 383
2018 Evaluation 46 41 4 5 3 1 0 88 8 193
2018 Data sciences 58 28 8 5 1 1 0 86 5 165
2018 Policy 56 29 6 6 3 0 0 85 9 348
2018 Project management 47 36 7 7 3 0 0 83 10 537
2018 Other services to the public 48 36 6 6 3 0 0 85 9 1785
2018 None of the above 44 38 8 6 3 0 0 82 10 3103
2017 Client contact centre 48 41 6 4 1 0 0 89 6 3279
2017 Health care practitioners 56 33 0 7 4 0 0 89 11 26
2017 Federal regulators 38 45 9 6 3 0 0 83 9 236
2017 Compliance, inspection and enforcement 41 41 8 7 3 0 0 82 10 8850
2017 Communications or public affairs 52 34 7 3 3 1 0 87 6 326
2017 Access to information and privacy 46 37 7 7 3 0 0 83 10 271
2017 Security 42 41 5 9 2 0 0 83 11 244
2017 Science and technology 47 35 9 6 3 0 0 82 9 256
2017 Library services 58 27 7 7 0 0 0 86 7 29
2017 Legal services 38 41 9 6 4 1 1 81 10 111
2017 Administration and operations 45 39 7 6 2 0 0 84 8 2450
2017 Human resources 51 34 6 6 2 0 0 86 8 966
2017 Financial management 46 38 7 6 3 0 0 84 9 669
2017 Procurement 45 43 4 8 0 0 0 87 8 70
2017 Real property 49 34 10 3 4 0 0 83 7 120
2017 Materiel management 33 36 15 13 3 1 0 69 16 117
2017 Information management 49 36 9 5 2 0 0 85 6 265
2017 Information technology 45 40 7 5 2 0 0 86 7 2569
2017 Internal audit 41 44 7 5 3 0 0 85 8 279
2017 Evaluation 49 35 8 6 2 0 0 84 8 143
2017 Data sciences 55 29 9 5 2 1 0 84 7 180
2017 Policy 53 32 6 6 3 0 1 85 9 342
2017 Project management 49 37 6 5 3 0 0 87 8 513
2017 Other services to the public 46 38 6 7 2 0 0 84 9 1814
2017 None of the above 43 38 8 7 3 0 0 82 10 4583
2014 Client contact centre 46 43 6 3 2 0 0 89 5 3675
2014 Health care practitioners 50 40 5 5 0 0 0 90 5 38
2014 Federal regulators 47 39 4 7 3 0 1 87 9 277
2014 Compliance, inspection and enforcement 44 41 7 6 2 0 0 85 8 9902
2014 Communications or public affairs 55 31 6 5 3 0 0 86 8 337
2014 Access to information and privacy 45 39 7 5 4 0 0 84 9 247
2014 Security 47 40 7 4 2 1 0 88 5 247
2014 Science and technology 53 32 6 6 2 0 0 85 9 249
2014 Library services 67 23 4 6 0 0 0 90 6 30
2014 Legal services 50 33 11 4 2 0 0 83 6 125
2014 Administration and operations 45 40 6 6 2 0 0 85 8 3077
2014 Human resources 52 35 6 5 2 0 0 88 7 1093
2014 Financial management 45 39 7 5 3 0 0 85 8 815
2014 Procurement 51 40 4 3 3 0 0 90 6 73
2014 Real property 50 33 9 5 3 0 0 83 8 160
2014 Materiel management 34 37 11 10 7 0 0 72 17 163
2014 Information management 43 41 7 7 2 0 0 84 9 320
2014 Information technology 47 38 7 5 2 0 0 85 7 2848
2014 Internal audit 41 43 8 4 3 0 0 84 7 338
2014 Evaluation 49 40 4 4 2 1 0 89 7 180
2014 Other services to the public 43 41 7 6 2 0 0 84 9 2580
2014 None of the above 41 41 8 6 3 0 0 83 9 4814

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 38 18 4 3 2 1 75 7 3410
2018 Health care practitioners 26 42 20 7 0 5 0 72 7 41
2018 Federal regulators 39 41 13 3 2 0 0 81 6 244
2018 Compliance, inspection and enforcement 31 43 15 5 3 2 0 76 9 8737
2018 Communications or public affairs 46 37 9 5 1 1 0 84 7 349
2018 Access to information and privacy 37 34 17 5 3 1 2 74 9 327
2018 Security 49 40 6 3 0 0 0 90 3 224
2018 Science and technology 42 36 14 5 2 1 0 80 7 168
2018 Library services 51 34 4 4 7 0 0 85 11 27
2018 Legal services 38 41 11 4 3 1 2 81 8 112
2018 Administration and operations 40 38 13 5 2 2 0 80 7 2400
2018 Human resources 48 37 9 3 1 1 0 87 4 1012
2018 Financial management 39 38 15 4 2 2 0 78 6 690
2018 Procurement 51 35 9 4 0 1 0 86 4 75
2018 Real property 44 37 13 2 4 0 0 81 6 146
2018 Materiel management 38 36 17 6 2 1 1 75 8 140
2018 Information management 38 38 13 6 3 2 0 77 9 302
2018 Information technology 42 40 11 3 2 1 0 83 6 2439
2018 Internal audit 38 38 17 2 1 2 2 79 3 383
2018 Evaluation 42 36 13 5 3 1 1 79 8 194
2018 Data sciences 46 33 13 2 4 2 1 81 6 167
2018 Policy 45 36 10 4 2 2 0 83 6 348
2018 Project management 45 39 8 4 3 1 0 85 7 535
2018 Other services to the public 37 39 15 4 2 2 1 78 7 1788
2018 None of the above 31 40 18 4 4 3 1 73 8 3113

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 50 36 8 3 2 1 0 88 4 3412
2018 Health care practitioners 51 33 10 3 0 3 0 86 3 38
2018 Federal regulators 49 36 11 1 2 2 0 86 2 248
2018 Compliance, inspection and enforcement 46 36 11 3 3 2 0 83 6 8727
2018 Communications or public affairs 52 31 10 2 1 3 0 86 3 349
2018 Access to information and privacy 59 25 8 4 1 2 1 86 5 324
2018 Security 58 33 7 1 0 1 0 92 1 226
2018 Science and technology 46 35 10 3 2 4 0 84 6 169
2018 Library services 58 21 7 7 7 0 0 79 14 28
2018 Legal services 41 37 14 4 2 2 0 80 6 115
2018 Administration and operations 53 33 8 2 2 2 0 88 4 2397
2018 Human resources 56 34 7 1 0 1 0 91 2 1011
2018 Financial management 50 34 10 3 2 1 0 86 5 689
2018 Procurement 58 31 5 3 0 3 0 92 3 74
2018 Real property 51 30 9 4 4 1 1 83 8 144
2018 Materiel management 53 27 15 2 1 1 1 81 3 138
2018 Information management 50 29 12 3 2 2 0 82 5 303
2018 Information technology 50 33 10 2 2 2 0 85 4 2430
2018 Internal audit 46 36 11 2 2 1 1 84 5 385
2018 Evaluation 50 34 11 2 2 0 0 85 4 191
2018 Data sciences 53 26 11 5 1 4 1 83 6 166
2018 Policy 50 33 10 4 1 2 0 85 5 350
2018 Project management 53 33 7 3 1 2 0 88 4 538
2018 Other services to the public 52 32 10 3 1 2 0 86 4 1768
2018 None of the above 47 34 11 3 2 2 0 84 5 3093
2017 Client contact centre 44 36 12 3 2 2 1 82 5 3287
2017 Health care practitioners 59 37 0 0 0 0 4 100 0 27
2017 Federal regulators 39 35 15 3 3 4 1 79 6 234
2017 Compliance, inspection and enforcement 40 36 14 4 3 3 0 79 7 8853
2017 Communications or public affairs 43 37 9 3 1 6 1 85 5 328
2017 Access to information and privacy 54 30 9 3 1 3 0 87 3 267
2017 Security 50 36 10 2 0 1 1 88 2 246
2017 Science and technology 40 40 10 5 2 3 0 82 7 256
2017 Library services 48 38 14 0 0 0 0 86 0 29
2017 Legal services 32 38 15 5 3 7 0 75 9 111
2017 Administration and operations 47 35 11 3 1 2 0 84 5 2441
2017 Human resources 53 33 8 2 2 1 0 88 4 967
2017 Financial management 46 36 11 2 2 2 0 84 5 669
2017 Procurement 57 30 7 0 0 6 0 92 0 70
2017 Real property 39 38 12 4 4 2 0 79 8 120
2017 Materiel management 49 31 10 4 4 1 0 81 9 117
2017 Information management 45 35 12 3 1 4 0 83 4 265
2017 Information technology 46 36 11 2 1 4 0 85 3 2571
2017 Internal audit 32 40 18 2 3 3 2 76 6 278
2017 Evaluation 51 26 15 1 3 2 1 79 5 143
2017 Data sciences 44 39 9 2 2 3 1 87 4 180
2017 Policy 48 30 12 3 3 4 0 82 6 342
2017 Project management 51 32 11 3 1 2 0 85 4 512
2017 Other services to the public 48 31 12 3 2 3 0 82 5 1816
2017 None of the above 40 36 14 3 2 4 1 79 5 4581
2014 Client contact centre 52 34 8 2 1 2 0 88 3 3676
2014 Health care practitioners 72 23 3 0 0 3 0 97 0 38
2014 Federal regulators 45 32 15 4 2 2 1 79 6 278
2014 Compliance, inspection and enforcement 49 33 10 3 2 3 0 84 6 9899
2014 Communications or public affairs 52 31 10 2 1 3 0 86 4 337
2014 Access to information and privacy 57 29 11 1 0 1 0 88 2 246
2014 Security 58 33 5 2 0 3 0 93 2 247
2014 Science and technology 49 29 10 3 3 6 0 84 6 247
2014 Library services 73 17 10 0 0 0 0 90 0 30
2014 Legal services 50 32 9 1 2 6 0 87 3 125
2014 Administration and operations 53 31 9 3 2 2 0 86 5 3075
2014 Human resources 53 31 10 3 1 2 0 86 4 1094
2014 Financial management 52 32 10 2 2 2 0 86 4 815
2014 Procurement 67 21 1 3 1 7 0 94 4 73
2014 Real property 54 31 11 1 1 3 0 86 3 160
2014 Materiel management 46 34 10 4 1 4 1 84 5 164
2014 Information management 51 33 10 3 1 2 1 86 4 321
2014 Information technology 53 30 10 3 2 3 1 86 4 2846
2014 Internal audit 41 39 11 4 2 2 1 82 6 338
2014 Evaluation 49 36 8 2 2 3 1 88 4 180
2014 Other services to the public 52 31 9 3 2 3 0 86 5 2583
2014 None of the above 47 34 11 3 2 3 0 83 5 4819

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 48 36 9 3 2 1 0 86 5 3413
2018 Health care practitioners 53 36 8 0 3 0 0 90 3 38
2018 Federal regulators 44 43 9 2 2 1 0 87 4 247
2018 Compliance, inspection and enforcement 41 38 11 5 3 1 0 81 8 8723
2018 Communications or public affairs 45 40 6 5 2 1 0 87 7 350
2018 Access to information and privacy 56 30 7 3 2 1 0 87 6 323
2018 Security 60 32 5 2 0 0 1 93 2 227
2018 Science and technology 41 41 6 6 4 2 0 83 11 169
2018 Library services 47 26 10 7 11 0 0 72 18 28
2018 Legal services 42 40 13 3 1 1 0 83 4 115
2018 Administration and operations 49 36 8 3 2 1 0 86 5 2388
2018 Human resources 52 36 8 2 1 1 0 89 3 1011
2018 Financial management 52 33 8 4 2 1 0 86 5 691
2018 Procurement 59 31 4 3 0 3 0 93 3 74
2018 Real property 52 32 8 5 3 1 0 84 8 143
2018 Materiel management 51 31 12 4 1 1 1 83 4 138
2018 Information management 46 34 11 4 3 2 0 81 7 302
2018 Information technology 50 35 9 3 2 1 0 86 5 2432
2018 Internal audit 45 38 11 3 3 0 0 83 6 387
2018 Evaluation 45 39 10 3 2 1 0 85 4 190
2018 Data sciences 46 35 11 3 2 2 1 83 5 166
2018 Policy 46 36 11 4 2 1 0 83 6 350
2018 Project management 50 34 8 4 2 1 0 85 6 537
2018 Other services to the public 51 33 9 4 2 1 0 85 6 1774
2018 None of the above 46 34 11 4 2 2 0 82 6 3090
2017 Client contact centre 45 38 10 4 2 1 0 85 6 3287
2017 Health care practitioners 56 38 3 0 0 3 0 97 0 27
2017 Federal regulators 40 38 12 5 2 2 0 80 7 235
2017 Compliance, inspection and enforcement 37 40 12 6 4 2 0 78 9 8859
2017 Communications or public affairs 42 41 8 4 2 3 0 85 7 328
2017 Access to information and privacy 56 28 9 2 2 3 0 86 5 271
2017 Security 50 37 8 3 2 1 0 88 5 245
2017 Science and technology 39 37 12 8 2 2 0 77 11 257
2017 Library services 34 48 11 0 0 7 0 89 0 29
2017 Legal services 31 45 11 7 4 2 0 78 11 111
2017 Administration and operations 46 38 9 4 2 1 0 86 6 2451
2017 Human resources 51 35 8 3 1 1 0 87 5 967
2017 Financial management 46 39 9 3 2 1 0 86 5 670
2017 Procurement 60 36 1 1 0 1 0 97 1 70
2017 Real property 45 38 9 4 3 1 0 83 8 120
2017 Materiel management 46 38 10 2 3 1 0 85 5 118
2017 Information management 46 38 10 3 1 2 0 85 4 264
2017 Information technology 47 38 9 2 1 2 0 87 4 2571
2017 Internal audit 37 41 13 4 2 2 0 80 7 280
2017 Evaluation 52 32 9 5 2 0 0 84 7 143
2017 Data sciences 46 39 10 3 0 2 1 87 3 180
2017 Policy 45 37 7 6 3 2 0 84 9 342
2017 Project management 49 36 7 4 2 2 0 87 6 515
2017 Other services to the public 47 36 10 4 2 1 0 84 6 1820
2017 None of the above 42 38 12 4 2 2 0 82 7 4588
2014 Client contact centre 48 36 9 3 2 2 0 86 5 3678
2014 Health care practitioners 66 26 5 0 3 0 0 92 3 38
2014 Federal regulators 44 32 14 5 3 2 1 78 8 278
2014 Compliance, inspection and enforcement 43 36 10 5 3 2 0 81 8 9899
2014 Communications or public affairs 49 33 10 4 3 2 0 84 6 337
2014 Access to information and privacy 58 32 8 2 1 0 0 90 2 247
2014 Security 53 37 5 2 0 2 0 92 3 247
2014 Science and technology 48 33 10 6 2 1 0 81 9 249
2014 Library services 57 36 7 0 0 0 0 93 0 30
2014 Legal services 45 34 15 2 2 1 1 80 5 125
2014 Administration and operations 49 34 9 4 2 1 0 84 6 3077
2014 Human resources 49 36 7 5 2 1 0 86 7 1095
2014 Financial management 49 36 9 3 2 1 0 86 6 816
2014 Procurement 59 30 7 3 0 1 0 90 3 73
2014 Real property 52 33 9 2 2 2 0 87 4 160
2014 Materiel management 46 36 10 5 1 1 0 83 7 164
2014 Information management 47 38 10 3 1 2 0 86 4 321
2014 Information technology 52 33 9 3 1 1 0 87 5 2848
2014 Internal audit 39 41 11 5 2 1 0 81 8 337
2014 Evaluation 50 30 11 6 2 1 0 81 8 180
2014 Other services to the public 49 35 8 4 2 2 0 86 6 2581
2014 None of the above 44 36 11 4 3 2 0 82 7 4823

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 51 35 8 3 2 0 0 87 6 3405
2018 Health care practitioners 57 34 3 6 0 0 0 91 6 37
2018 Federal regulators 52 32 10 4 2 0 0 84 6 246
2018 Compliance, inspection and enforcement 43 37 10 5 4 0 0 80 9 8713
2018 Communications or public affairs 53 37 6 3 1 0 0 90 4 350
2018 Access to information and privacy 58 29 8 2 2 0 0 87 5 324
2018 Security 61 31 5 2 0 0 0 93 2 227
2018 Science and technology 46 41 5 5 2 0 0 87 8 170
2018 Library services 53 29 4 7 7 0 0 82 14 28
2018 Legal services 46 34 11 4 4 0 0 81 8 113
2018 Administration and operations 54 32 8 3 2 0 0 87 6 2393
2018 Human resources 56 34 5 3 1 0 0 91 4 1008
2018 Financial management 52 35 6 3 3 0 0 87 6 685
2018 Procurement 62 27 5 5 0 0 0 89 5 74
2018 Real property 55 31 5 7 3 0 0 86 9 143
2018 Materiel management 54 30 6 7 3 0 0 84 10 140
2018 Information management 48 35 9 5 3 0 0 83 8 300
2018 Information technology 52 34 8 4 2 0 0 87 5 2426
2018 Internal audit 48 36 9 3 3 0 0 84 7 384
2018 Evaluation 53 34 7 3 3 0 0 87 6 189
2018 Data sciences 46 39 8 5 1 1 0 86 7 165
2018 Policy 54 29 10 5 2 0 0 83 7 348
2018 Project management 52 34 8 4 2 0 0 86 6 536
2018 Other services to the public 53 32 7 5 2 0 0 86 7 1774
2018 None of the above 48 35 10 4 3 0 0 83 7 3089
2017 Client contact centre 47 38 8 4 2 0 0 86 6 3286
2017 Health care practitioners 57 32 4 4 0 3 0 92 4 27
2017 Federal regulators 41 40 9 6 3 0 0 81 10 236
2017 Compliance, inspection and enforcement 39 38 11 7 5 0 0 77 12 8866
2017 Communications or public affairs 53 33 9 4 1 0 0 86 5 328
2017 Access to information and privacy 59 32 4 3 2 0 0 92 4 271
2017 Security 58 33 5 2 2 0 0 91 4 245
2017 Science and technology 45 36 10 5 5 0 0 81 10 256
2017 Library services 48 34 10 8 0 0 0 82 8 29
2017 Legal services 38 47 7 5 4 0 0 85 9 111
2017 Administration and operations 50 35 7 5 3 0 0 85 7 2454
2017 Human resources 55 35 5 4 2 0 0 90 5 966
2017 Financial management 52 34 7 4 2 0 0 86 6 668
2017 Procurement 66 31 1 1 0 0 0 97 1 70
2017 Real property 47 35 8 6 4 0 0 82 10 120
2017 Materiel management 47 34 14 2 3 0 0 81 4 117
2017 Information management 51 35 8 5 2 0 0 86 7 265
2017 Information technology 51 36 7 3 2 0 0 88 5 2571
2017 Internal audit 40 43 9 5 3 0 0 83 8 279
2017 Evaluation 53 30 12 2 3 0 0 83 6 143
2017 Data sciences 52 38 8 2 1 0 0 90 3 180
2017 Policy 51 33 6 7 2 0 0 85 9 342
2017 Project management 50 37 6 3 3 0 0 87 6 515
2017 Other services to the public 50 34 7 6 3 0 0 84 9 1818
2017 None of the above 44 37 10 5 3 0 0 82 8 4588
2014 Client contact centre 51 35 8 3 2 0 0 87 5 3675
2014 Health care practitioners 63 31 0 3 3 0 0 95 5 38
2014 Federal regulators 45 37 10 4 3 0 1 83 7 276
2014 Compliance, inspection and enforcement 44 36 10 6 4 0 0 80 10 9897
2014 Communications or public affairs 56 33 6 3 1 0 0 90 4 337
2014 Access to information and privacy 60 30 6 3 0 0 0 90 3 247
2014 Security 55 37 4 2 1 1 0 93 3 247
2014 Science and technology 55 28 9 5 3 0 0 83 8 249
2014 Library services 60 27 13 0 0 0 0 87 0 30
2014 Legal services 56 30 5 6 3 0 0 86 9 125
2014 Administration and operations 54 33 7 4 3 0 0 87 6 3078
2014 Human resources 56 32 6 4 2 0 0 88 6 1095
2014 Financial management 53 35 7 2 3 0 0 88 5 814
2014 Procurement 56 37 3 1 3 0 0 93 4 73
2014 Real property 56 34 6 2 2 0 0 90 4 160
2014 Materiel management 47 33 10 6 2 1 0 81 8 164
2014 Information management 50 35 8 4 2 0 0 86 6 321
2014 Information technology 55 31 7 4 2 0 0 87 6 2848
2014 Internal audit 39 44 7 5 4 0 0 84 9 338
2014 Evaluation 50 34 10 6 1 0 0 84 7 178
2014 Other services to the public 50 35 8 4 3 0 0 85 7 2582
2014 None of the above 46 35 9 5 3 0 0 82 9 4820

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 25 37 19 7 4 5 3 66 13 3415
2018 Health care practitioners 20 48 10 10 2 8 3 75 14 41
2018 Federal regulators 21 42 16 7 7 5 2 68 15 243
2018 Compliance, inspection and enforcement 20 35 21 10 7 5 2 60 17 8746
2018 Communications or public affairs 29 31 18 9 3 6 4 66 14 350
2018 Access to information and privacy 26 31 20 8 8 4 2 61 18 324
2018 Security 28 37 16 8 3 4 5 70 12 225
2018 Science and technology 21 35 19 6 6 9 4 64 14 168
2018 Library services 37 22 15 7 4 7 8 69 13 27
2018 Legal services 23 31 21 10 8 5 2 59 19 112
2018 Administration and operations 27 35 17 9 5 5 2 66 15 2402
2018 Human resources 30 34 16 9 3 5 2 69 13 1009
2018 Financial management 26 33 19 9 6 5 2 63 16 689
2018 Procurement 37 39 9 8 1 5 0 80 10 75
2018 Real property 27 27 21 9 7 4 4 59 17 146
2018 Materiel management 28 35 21 8 6 2 1 65 14 140
2018 Information management 23 38 18 8 6 5 1 65 15 300
2018 Information technology 26 36 18 7 5 5 2 67 13 2439
2018 Internal audit 24 35 21 5 6 4 4 65 12 383
2018 Evaluation 29 32 16 12 3 4 4 66 16 194
2018 Data sciences 31 27 17 6 4 13 3 68 12 167
2018 Policy 27 33 15 9 5 7 4 67 16 348
2018 Project management 26 32 18 10 6 5 2 63 18 535
2018 Other services to the public 24 33 21 9 6 5 2 62 16 1781
2018 None of the above 22 33 22 8 7 5 3 60 16 3111
2017 Client contact centre 31 35 14 6 4 6 4 73 11 3289
2017 Health care practitioners 38 29 18 7 4 4 0 70 11 27
2017 Federal regulators 30 30 13 10 7 4 6 67 19 234
2017 Compliance, inspection and enforcement 27 32 17 9 7 6 3 65 17 8863
2017 Communications or public affairs 31 30 13 11 3 6 6 69 17 328
2017 Access to information and privacy 37 26 13 10 7 6 2 68 18 271
2017 Security 25 38 16 9 4 2 5 69 15 246
2017 Science and technology 31 30 14 10 6 6 3 66 18 257
2017 Library services 41 20 3 7 11 17 0 74 22 29
2017 Legal services 24 29 15 13 8 5 5 60 23 110
2017 Administration and operations 31 34 15 9 5 5 2 69 15 2451
2017 Human resources 34 35 12 7 5 4 3 75 13 968
2017 Financial management 31 32 16 7 6 5 4 69 14 668
2017 Procurement 37 39 11 6 1 6 0 80 8 70
2017 Real property 38 23 18 7 9 4 2 64 17 119
2017 Materiel management 29 36 18 7 8 3 0 66 16 118
2017 Information management 33 32 14 8 4 5 3 71 13 265
2017 Information technology 32 35 15 7 4 4 3 72 12 2572
2017 Internal audit 28 36 17 7 7 3 2 67 15 280
2017 Evaluation 32 31 16 4 7 5 6 70 12 143
2017 Data sciences 36 31 15 5 5 3 5 72 12 180
2017 Policy 35 26 13 8 5 6 6 71 15 341
2017 Project management 34 31 15 10 4 3 3 69 15 514
2017 Other services to the public 30 31 16 8 5 6 3 68 15 1819
2017 None of the above 27 33 16 7 6 5 4 67 15 4593
2014 Client contact centre 34 34 14 7 3 4 3 74 11 3680
2014 Health care practitioners 50 29 11 2 3 3 3 83 5 38
2014 Federal regulators 36 32 13 7 7 2 4 72 14 277
2014 Compliance, inspection and enforcement 34 34 14 7 4 4 2 72 13 9903
2014 Communications or public affairs 42 21 14 8 7 4 4 69 15 336
2014 Access to information and privacy 38 34 12 8 4 2 2 75 12 247
2014 Security 30 40 13 7 6 3 1 73 13 246
2014 Science and technology 40 26 6 9 8 7 4 74 19 249
2014 Library services 57 13 17 6 0 0 6 75 7 30
2014 Legal services 30 36 12 7 6 4 5 72 15 125
2014 Administration and operations 35 32 14 8 5 3 2 71 14 3078
2014 Human resources 36 31 12 8 6 3 4 72 15 1095
2014 Financial management 35 32 15 7 5 3 2 71 14 816
2014 Procurement 34 33 12 10 4 1 6 72 15 73
2014 Real property 38 31 16 4 5 2 5 74 10 160
2014 Materiel management 29 38 10 12 7 2 0 69 20 164
2014 Information management 36 30 15 10 3 4 2 70 14 321
2014 Information technology 37 33 12 8 4 4 2 74 13 2846
2014 Internal audit 27 33 18 7 5 5 4 66 14 339
2014 Evaluation 41 27 11 6 3 5 7 77 11 180
2014 Other services to the public 32 33 15 8 6 5 2 70 14 2584
2014 None of the above 32 32 15 9 6 3 3 68 15 4818

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 37 39 12 7 3 2 1 78 10 3428
2018 Health care practitioners 46 38 3 5 3 3 3 89 8 39
2018 Federal regulators 31 41 13 8 4 1 1 74 12 247
2018 Compliance, inspection and enforcement 33 39 14 7 5 2 1 74 12 8719
2018 Communications or public affairs 33 38 11 12 2 3 1 74 15 352
2018 Access to information and privacy 39 35 14 5 5 2 0 75 10 324
2018 Security 50 33 9 5 1 1 0 85 6 221
2018 Science and technology 33 39 14 7 4 2 1 74 11 169
2018 Library services 50 33 7 7 3 0 0 83 10 28
2018 Legal services 33 37 18 6 1 4 0 73 7 112
2018 Administration and operations 40 38 11 6 3 2 1 80 9 2389
2018 Human resources 45 37 10 5 2 1 1 83 7 1013
2018 Financial management 37 38 12 7 3 1 1 77 10 694
2018 Procurement 40 49 7 4 0 0 0 89 4 74
2018 Real property 41 38 8 5 3 4 1 83 8 146
2018 Materiel management 43 33 16 3 4 0 1 77 7 139
2018 Information management 38 38 12 7 3 1 0 77 10 301
2018 Information technology 36 40 13 6 2 2 1 78 9 2434
2018 Internal audit 31 41 15 7 2 1 2 74 10 383
2018 Evaluation 41 31 15 7 4 1 1 73 11 192
2018 Data sciences 35 35 12 9 4 4 2 74 14 166
2018 Policy 35 43 12 5 2 2 1 80 8 349
2018 Project management 37 37 13 7 4 2 1 76 11 540
2018 Other services to the public 39 37 11 6 4 2 1 78 10 1783
2018 None of the above 34 37 14 7 4 2 1 74 11 3100
2017 Client contact centre 40 38 10 6 3 3 1 81 9 3281
2017 Health care practitioners 33 45 4 4 0 7 8 91 4 27
2017 Federal regulators 41 38 8 6 4 3 0 82 10 235
2017 Compliance, inspection and enforcement 37 38 12 7 4 2 1 77 11 8838
2017 Communications or public affairs 37 36 11 6 5 5 1 78 11 327
2017 Access to information and privacy 48 29 10 6 3 3 0 80 9 271
2017 Security 42 41 8 4 2 1 1 85 6 245
2017 Science and technology 37 41 8 5 7 2 0 80 12 257
2017 Library services 41 42 11 0 3 3 0 86 4 29
2017 Legal services 39 34 12 4 4 5 2 79 9 111
2017 Administration and operations 44 36 10 5 3 2 0 82 8 2447
2017 Human resources 49 34 8 4 2 2 1 86 6 965
2017 Financial management 43 32 14 6 3 2 1 77 9 667
2017 Procurement 45 38 7 4 1 4 0 86 6 69
2017 Real property 40 35 12 8 4 0 1 76 12 118
2017 Materiel management 43 35 13 6 1 2 1 80 7 118
2017 Information management 47 32 9 8 4 0 0 79 12 264
2017 Information technology 41 38 11 5 2 2 1 81 7 2570
2017 Internal audit 27 42 16 6 5 4 1 72 12 279
2017 Evaluation 42 34 7 8 3 4 1 80 12 142
2017 Data sciences 39 36 12 7 2 2 1 78 9 180
2017 Policy 42 34 10 7 3 3 1 79 10 342
2017 Project management 38 37 12 8 3 2 0 77 11 514
2017 Other services to the public 42 36 10 6 3 2 1 80 10 1815
2017 None of the above 37 37 12 6 4 4 1 77 10 4587
2014 Client contact centre 44 39 8 5 2 2 1 84 7 3678
2014 Health care practitioners 66 24 5 2 2 0 0 90 5 38
2014 Federal regulators 44 34 9 6 3 3 1 81 9 276
2014 Compliance, inspection and enforcement 43 37 9 5 3 2 1 83 8 9900
2014 Communications or public affairs 47 33 9 4 3 2 1 83 7 337
2014 Access to information and privacy 47 34 10 4 2 1 2 83 6 247
2014 Security 49 37 5 4 1 2 1 90 5 247
2014 Science and technology 44 34 8 6 5 2 1 81 11 249
2014 Library services 67 23 7 0 0 0 3 92 0 30
2014 Legal services 49 32 10 4 3 0 2 83 7 125
2014 Administration and operations 49 35 7 4 2 2 1 86 6 3078
2014 Human resources 54 31 8 4 2 1 0 86 6 1095
2014 Financial management 44 36 10 5 3 3 1 83 8 816
2014 Procurement 56 33 4 1 4 0 1 90 6 73
2014 Real property 50 31 12 2 2 1 2 84 4 160
2014 Materiel management 38 33 15 8 3 1 1 74 11 164
2014 Information management 40 41 9 6 1 3 1 83 7 322
2014 Information technology 43 36 9 5 2 3 1 82 8 2846
2014 Internal audit 36 40 11 6 5 1 1 77 11 338
2014 Evaluation 47 33 11 4 2 2 0 82 7 180
2014 Other services to the public 46 35 9 5 2 2 1 83 7 2582
2014 None of the above 42 37 10 5 3 2 1 82 8 4819

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 39 39 13 5 2 1 0 80 7 3422
2018 Health care practitioners 38 51 3 5 0 0 3 92 6 38
2018 Federal regulators 35 40 14 6 4 0 0 75 11 246
2018 Compliance, inspection and enforcement 33 39 15 7 5 1 0 72 12 8687
2018 Communications or public affairs 35 42 14 5 2 1 0 78 8 352
2018 Access to information and privacy 43 36 13 5 3 0 0 79 8 322
2018 Security 52 32 10 2 1 2 0 86 3 222
2018 Science and technology 33 35 18 9 4 1 0 69 13 170
2018 Library services 43 31 8 7 7 4 0 77 14 28
2018 Legal services 30 43 17 5 3 3 0 75 8 114
2018 Administration and operations 40 37 14 5 3 1 0 77 8 2382
2018 Human resources 43 39 12 3 2 1 0 83 5 1007
2018 Financial management 39 38 14 5 4 0 0 77 9 689
2018 Procurement 46 38 7 5 0 3 0 87 6 73
2018 Real property 44 36 10 5 5 1 0 80 11 145
2018 Materiel management 36 42 14 6 2 0 0 78 9 140
2018 Information management 40 39 14 3 4 0 0 80 6 301
2018 Information technology 39 37 15 4 2 2 0 78 7 2433
2018 Internal audit 34 43 15 4 3 0 1 77 8 385
2018 Evaluation 40 37 12 6 4 1 0 77 10 193
2018 Data sciences 39 39 12 7 2 2 0 79 9 164
2018 Policy 35 41 16 5 3 1 0 76 8 347
2018 Project management 37 37 16 5 5 0 0 74 10 539
2018 Other services to the public 39 36 14 6 4 1 0 76 10 1773
2018 None of the above 34 37 18 6 3 1 0 73 9 3088

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 31 19 12 8 6 1 59 21 3422
2018 Health care practitioners 19 43 17 10 3 8 0 67 14 39
2018 Federal regulators 20 26 17 15 14 6 2 50 31 247
2018 Compliance, inspection and enforcement 18 27 19 15 14 6 1 49 31 8731
2018 Communications or public affairs 19 24 21 14 9 10 2 49 27 352
2018 Access to information and privacy 31 28 17 10 8 4 1 62 20 323
2018 Security 22 25 22 14 8 7 1 51 24 222
2018 Science and technology 24 23 19 15 10 9 0 51 27 170
2018 Library services 24 25 18 11 14 8 0 54 27 28
2018 Legal services 21 25 18 17 10 7 2 50 30 114
2018 Administration and operations 24 28 18 13 10 5 2 56 24 2391
2018 Human resources 25 30 18 12 8 4 2 59 22 1008
2018 Financial management 23 27 19 12 11 5 2 54 25 693
2018 Procurement 19 35 21 16 4 4 0 57 21 73
2018 Real property 19 30 18 12 12 7 1 54 26 146
2018 Materiel management 23 27 23 9 10 6 1 54 21 140
2018 Information management 25 25 17 13 11 7 2 55 26 301
2018 Information technology 24 30 19 10 8 7 2 59 19 2428
2018 Internal audit 20 28 22 14 10 5 2 51 26 385
2018 Evaluation 29 28 13 12 12 5 0 60 26 193
2018 Data sciences 23 18 19 14 12 12 1 48 30 165
2018 Policy 20 24 20 16 11 6 2 48 30 349
2018 Project management 20 27 18 14 14 6 2 51 30 542
2018 Other services to the public 25 27 18 12 10 6 1 56 24 1782
2018 None of the above 22 26 20 13 10 7 1 53 25 3105
2017 Client contact centre 24 29 18 11 7 8 2 59 21 3281
2017 Health care practitioners 20 24 14 17 11 11 4 51 33 27
2017 Federal regulators 22 29 12 13 12 9 2 57 29 235
2017 Compliance, inspection and enforcement 18 27 17 16 14 7 1 49 33 8847
2017 Communications or public affairs 20 18 15 16 10 15 5 48 33 327
2017 Access to information and privacy 29 26 14 11 11 7 2 60 25 271
2017 Security 20 26 17 18 7 6 4 52 28 245
2017 Science and technology 20 24 16 12 14 11 1 51 31 256
2017 Library services 34 24 14 10 11 7 0 62 22 29
2017 Legal services 13 20 23 18 16 10 1 36 38 111
2017 Administration and operations 24 27 16 13 10 7 2 57 25 2450
2017 Human resources 23 26 14 15 12 6 3 55 29 965
2017 Financial management 20 27 18 14 10 8 2 53 27 668
2017 Procurement 20 43 16 12 4 4 1 67 17 70
2017 Real property 22 26 17 10 15 7 3 53 28 118
2017 Materiel management 26 32 20 10 9 3 0 59 20 118
2017 Information management 24 22 17 15 11 10 2 52 29 265
2017 Information technology 24 27 18 10 8 11 2 59 20 2575
2017 Internal audit 18 30 18 12 13 7 2 53 28 279
2017 Evaluation 28 26 17 12 7 6 3 60 21 142
2017 Data sciences 23 25 19 12 4 11 6 57 20 180
2017 Policy 19 26 14 15 13 11 3 52 32 342
2017 Project management 22 23 16 16 12 8 3 50 32 512
2017 Other services to the public 24 26 16 14 11 8 1 55 27 1813
2017 None of the above 21 26 17 14 12 9 2 53 28 4574
2014 Client contact centre 23 29 18 13 9 7 1 56 24 3678
2014 Health care practitioners 34 18 16 16 10 5 0 56 28 38
2014 Federal regulators 21 27 15 16 15 5 2 51 33 278
2014 Compliance, inspection and enforcement 18 26 17 16 14 7 1 48 33 9896
2014 Communications or public affairs 22 20 17 13 16 9 3 48 33 337
2014 Access to information and privacy 24 32 16 11 9 8 2 61 21 247
2014 Security 17 36 16 14 10 6 2 57 26 247
2014 Science and technology 18 27 13 13 10 17 2 55 28 249
2014 Library services 26 33 10 13 3 7 7 69 19 30
2014 Legal services 19 25 17 18 12 7 2 48 33 125
2014 Administration and operations 24 27 16 13 12 7 2 55 27 3074
2014 Human resources 23 25 15 15 14 5 2 53 31 1094
2014 Financial management 19 27 17 12 13 8 2 52 29 815
2014 Procurement 18 19 29 17 11 7 0 39 30 73
2014 Real property 21 26 16 11 13 10 3 55 28 160
2014 Materiel management 20 26 16 15 12 10 1 52 30 164
2014 Information management 18 26 22 14 9 8 2 49 26 322
2014 Information technology 22 27 18 12 10 10 2 55 25 2845
2014 Internal audit 19 28 17 14 15 6 1 50 31 338
2014 Evaluation 16 34 16 14 11 8 1 55 28 179
2014 Other services to the public 21 28 17 14 12 7 1 53 28 2583
2014 None of the above 19 25 17 15 14 8 2 49 32 4818

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 10 90 3439
2018 Federal regulators 15 85 246
2018 Compliance, inspection and enforcement 14 86 8768
2018 Communications or public affairs 10 90 351
2018 Access to information and privacy 12 88 326
2018 Security 11 89 226
2018 Science and technology 12 88 170
2018 Legal services 16 84 115
2018 Administration and operations 12 88 2410
2018 Human resources 8 92 1012
2018 Financial management 13 87 692
2018 Procurement 9 91 75
2018 Real property 15 85 146
2018 Materiel management 14 86 141
2018 Information management 15 85 302
2018 Information technology 10 90 2447
2018 Internal audit 11 89 385
2018 Evaluation 12 88 193
2018 Data sciences 12 88 167
2018 Policy 13 87 350
2018 Project management 15 85 541
2018 Other services to the public 11 89 1795
2018 None of the above 13 87 3125

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 50 343
2018 Federal regulators 50 36
2018 Compliance, inspection and enforcement 46 1246
2018 Communications or public affairs 40 35
2018 Access to information and privacy 45 40
2018 Security 60 25
2018 Administration and operations 56 294
2018 Human resources 49 82
2018 Financial management 53 90
2018 Real property 35 23
2018 Materiel management 37 19
2018 Information management 53 45
2018 Information technology 58 236
2018 Internal audit 40 42
2018 Evaluation 63 24
2018 Data sciences 56 21
2018 Policy 43 45
2018 Project management 52 81
2018 Other services to the public 56 197
2018 None of the above 57 393

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 60 343
2018 Federal regulators 64 36
2018 Compliance, inspection and enforcement 65 1246
2018 Communications or public affairs 69 35
2018 Access to information and privacy 65 40
2018 Security 43 25
2018 Science and technology 57 21
2018 Legal services 70 17
2018 Administration and operations 60 294
2018 Human resources 57 82
2018 Financial management 60 90
2018 Materiel management 63 19
2018 Information management 63 45
2018 Information technology 58 236
2018 Internal audit 61 42
2018 Evaluation 62 24
2018 Data sciences 62 21
2018 Policy 59 45
2018 Project management 67 81
2018 Other services to the public 59 197
2018 None of the above 56 393

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 5 343
2018 Compliance, inspection and enforcement 5 1246
2018 Legal services 0 17
2018 Administration and operations 5 294
2018 Human resources 10 82
2018 Financial management 6 90
2018 Information technology 7 236
2018 Other services to the public 6 197
2018 None of the above 6 393

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 36
2018 Communications or public affairs 0 35
2018 Access to information and privacy 0 40
2018 Security 0 25
2018 Science and technology 0 21
2018 Legal services 0 17
2018 Administration and operations 0 294
2018 Human resources 0 82
2018 Financial management 0 90
2018 Real property 0 23
2018 Materiel management 0 19
2018 Information management 0 45
2018 Internal audit 0 42
2018 Evaluation 0 24
2018 Data sciences 0 21
2018 Policy 0 45
2018 Project management 0 81
2018 Other services to the public 0 197
2018 None of the above 0 393

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 3 343
2018 Compliance, inspection and enforcement 4 1246
2018 Administration and operations 5 294
2018 Information technology 9 236
2018 Other services to the public 3 197
2018 None of the above 4 393

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 22 343
2018 Federal regulators 0 36
2018 Compliance, inspection and enforcement 13 1246
2018 Access to information and privacy 12 40
2018 Administration and operations 7 294
2018 Financial management 6 90
2018 Real property 0 23
2018 Information technology 3 236
2018 Other services to the public 13 197
2018 None of the above 9 393

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 2 343
2018 Compliance, inspection and enforcement 3 1246
2018 Access to information and privacy 0 40
2018 Science and technology 0 21
2018 Administration and operations 2 294
2018 Real property 0 23
2018 Information technology 3 236
2018 Evaluation 0 24
2018 Other services to the public 3 197
2018 None of the above 4 393

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 41 343
2018 Federal regulators 28 36
2018 Compliance, inspection and enforcement 38 1245
2018 Communications or public affairs 54 35
2018 Access to information and privacy 30 40
2018 Security 19 25
2018 Science and technology 40 20
2018 Legal services 33 18
2018 Administration and operations 35 291
2018 Human resources 32 82
2018 Financial management 31 90
2018 Real property 26 23
2018 Materiel management 47 19
2018 Information management 25 44
2018 Information technology 38 236
2018 Internal audit 36 42
2018 Evaluation 28 24
2018 Data sciences 38 21
2018 Policy 24 45
2018 Project management 41 80
2018 Other services to the public 35 198
2018 None of the above 32 392

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 38 343
2018 Federal regulators 41 36
2018 Compliance, inspection and enforcement 40 1245
2018 Communications or public affairs 55 35
2018 Access to information and privacy 42 40
2018 Security 27 25
2018 Science and technology 60 20
2018 Legal services 33 18
2018 Administration and operations 35 291
2018 Human resources 26 82
2018 Financial management 32 90
2018 Real property 42 23
2018 Materiel management 53 19
2018 Information management 48 44
2018 Information technology 39 236
2018 Internal audit 38 42
2018 Evaluation 54 24
2018 Data sciences 30 21
2018 Policy 36 45
2018 Project management 37 80
2018 Other services to the public 38 198
2018 None of the above 33 392

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Client contact centre 37 343
2018 Federal regulators 33 36
2018 Compliance, inspection and enforcement 40 1245
2018 Communications or public affairs 42 35
2018 Access to information and privacy 50 40
2018 Security 31 25
2018 Science and technology 35 20
2018 Legal services 45 18
2018 Administration and operations 43 291
2018 Human resources 51 82
2018 Financial management 44 90
2018 Real property 52 23
2018 Materiel management 53 19
2018 Information management 41 44
2018 Information technology 45 236
2018 Internal audit 33 42
2018 Evaluation 41 24
2018 Data sciences 49 21
2018 Policy 36 45
2018 Project management 40 80
2018 Other services to the public 45 198
2018 None of the above 39 392

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 40 343
2018 Federal regulators 30 36
2018 Compliance, inspection and enforcement 43 1245
2018 Communications or public affairs 40 35
2018 Access to information and privacy 45 40
2018 Security 24 25
2018 Science and technology 45 20
2018 Legal services 38 18
2018 Administration and operations 39 291
2018 Human resources 34 82
2018 Financial management 50 90
2018 Real property 48 23
2018 Materiel management 37 19
2018 Information management 44 44
2018 Information technology 37 236
2018 Internal audit 39 42
2018 Evaluation 47 24
2018 Data sciences 41 21
2018 Policy 39 45
2018 Project management 42 80
2018 Other services to the public 42 198
2018 None of the above 41 392

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 23 343
2018 Federal regulators 33 36
2018 Compliance, inspection and enforcement 29 1245
2018 Communications or public affairs 40 35
2018 Access to information and privacy 20 40
2018 Security 32 25
2018 Science and technology 30 20
2018 Administration and operations 28 291
2018 Human resources 33 82
2018 Financial management 25 90
2018 Real property 21 23
2018 Materiel management 26 19
2018 Information management 34 44
2018 Information technology 31 236
2018 Internal audit 28 42
2018 Evaluation 30 24
2018 Data sciences 25 21
2018 Policy 20 45
2018 Project management 30 80
2018 Other services to the public 25 198
2018 None of the above 25 392

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 58 343
2018 Federal regulators 61 36
2018 Compliance, inspection and enforcement 54 1245
2018 Communications or public affairs 60 35
2018 Access to information and privacy 76 40
2018 Security 36 25
2018 Science and technology 70 20
2018 Legal services 39 18
2018 Administration and operations 49 291
2018 Human resources 48 82
2018 Financial management 58 90
2018 Real property 57 23
2018 Materiel management 42 19
2018 Information management 49 44
2018 Information technology 51 236
2018 Internal audit 64 42
2018 Evaluation 63 24
2018 Data sciences 61 21
2018 Policy 51 45
2018 Project management 46 80
2018 Other services to the public 51 198
2018 None of the above 58 392

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 34 343
2018 Federal regulators 33 36
2018 Compliance, inspection and enforcement 34 1245
2018 Communications or public affairs 28 35
2018 Access to information and privacy 44 40
2018 Security 20 25
2018 Science and technology 30 20
2018 Administration and operations 36 291
2018 Human resources 32 82
2018 Financial management 35 90
2018 Real property 38 23
2018 Materiel management 32 19
2018 Information management 32 44
2018 Information technology 32 236
2018 Internal audit 34 42
2018 Evaluation 41 24
2018 Data sciences 33 21
2018 Policy 33 45
2018 Project management 34 80
2018 Other services to the public 39 198
2018 None of the above 34 392

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 36
2018 Compliance, inspection and enforcement 1 1245
2018 Communications or public affairs 0 35
2018 Access to information and privacy 0 40
2018 Security 0 25
2018 Science and technology 0 20
2018 Legal services 0 18
2018 Real property 0 23
2018 Materiel management 0 19
2018 Information management 0 44
2018 Internal audit 0 42
2018 Evaluation 0 24
2018 Data sciences 0 21

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 9 343
2018 Compliance, inspection and enforcement 9 1245
2018 Security 21 25
2018 Administration and operations 8 291
2018 Human resources 10 82
2018 Financial management 9 90
2018 Real property 0 23
2018 Information technology 7 236
2018 Data sciences 0 21
2018 Policy 18 45
2018 Project management 15 80
2018 Other services to the public 5 198
2018 None of the above 7 392

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 13 343
2018 Compliance, inspection and enforcement 12 1245
2018 Access to information and privacy 12 40
2018 Administration and operations 8 291
2018 Human resources 10 82
2018 Financial management 6 90
2018 Information technology 11 236
2018 Internal audit 12 42
2018 Project management 8 80
2018 Other services to the public 10 198
2018 None of the above 7 392

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 46 343
2018 Federal regulators 39 36
2018 Compliance, inspection and enforcement 51 1245
2018 Communications or public affairs 41 35
2018 Access to information and privacy 47 40
2018 Security 19 25
2018 Science and technology 40 20
2018 Legal services 55 18
2018 Administration and operations 46 291
2018 Human resources 46 82
2018 Financial management 47 90
2018 Real property 52 23
2018 Materiel management 74 19
2018 Information management 64 44
2018 Information technology 50 236
2018 Internal audit 45 42
2018 Evaluation 41 24
2018 Data sciences 53 21
2018 Policy 31 45
2018 Project management 48 80
2018 Other services to the public 47 198
2018 None of the above 40 392

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 21 343
2018 Compliance, inspection and enforcement 23 1245
2018 Communications or public affairs 29 35
2018 Access to information and privacy 15 40
2018 Science and technology 25 20
2018 Administration and operations 22 291
2018 Human resources 13 82
2018 Financial management 24 90
2018 Real property 30 23
2018 Materiel management 37 19
2018 Information management 14 44
2018 Information technology 25 236
2018 Internal audit 24 42
2018 Evaluation 25 24
2018 Data sciences 24 21
2018 Policy 22 45
2018 Project management 26 80
2018 Other services to the public 18 198
2018 None of the above 19 392

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 15 343
2018 Federal regulators 14 36
2018 Compliance, inspection and enforcement 13 1245
2018 Security 28 25
2018 Legal services 0 18
2018 Administration and operations 15 291
2018 Human resources 12 82
2018 Financial management 17 90
2018 Real property 25 23
2018 Information technology 12 236
2018 Internal audit 16 42
2018 Policy 13 45
2018 Project management 15 80
2018 Other services to the public 18 198
2018 None of the above 18 392

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 48 342
2018 Federal regulators 41 36
2018 Compliance, inspection and enforcement 43 1242
2018 Communications or public affairs 57 35
2018 Access to information and privacy 40 40
2018 Security 55 25
2018 Science and technology 71 21
2018 Legal services 29 18
2018 Administration and operations 49 293
2018 Human resources 52 82
2018 Financial management 61 90
2018 Real property 58 23
2018 Materiel management 53 19
2018 Information management 47 45
2018 Information technology 53 236
2018 Internal audit 40 42
2018 Evaluation 50 24
2018 Data sciences 60 21
2018 Policy 53 45
2018 Project management 53 81
2018 Other services to the public 47 198
2018 None of the above 44 391

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 24 342
2018 Federal regulators 17 36
2018 Compliance, inspection and enforcement 25 1242
2018 Communications or public affairs 37 35
2018 Access to information and privacy 13 40
2018 Security 36 25
2018 Science and technology 38 21
2018 Administration and operations 27 293
2018 Human resources 38 82
2018 Financial management 26 90
2018 Real property 30 23
2018 Materiel management 26 19
2018 Information management 23 45
2018 Information technology 31 236
2018 Internal audit 21 42
2018 Evaluation 30 24
2018 Policy 17 45
2018 Project management 35 81
2018 Other services to the public 21 198
2018 None of the above 21 391

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 4 342
2018 Compliance, inspection and enforcement 5 1242
2018 Science and technology 0 21
2018 Legal services 0 18
2018 Administration and operations 5 293
2018 Human resources 9 82
2018 Information technology 5 236
2018 Project management 10 81
2018 Other services to the public 4 198
2018 None of the above 4 391

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Client contact centre 25 342
2018 Federal regulators 30 36
2018 Compliance, inspection and enforcement 27 1242
2018 Access to information and privacy 17 40
2018 Science and technology 24 21
2018 Administration and operations 22 293
2018 Human resources 13 82
2018 Financial management 23 90
2018 Real property 26 23
2018 Materiel management 42 19
2018 Information management 27 45
2018 Information technology 17 236
2018 Internal audit 21 42
2018 Evaluation 25 24
2018 Policy 18 45
2018 Project management 27 81
2018 Other services to the public 19 198
2018 None of the above 18 391

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 12 342
2018 Federal regulators 17 36
2018 Compliance, inspection and enforcement 10 1242
2018 Legal services 0 18
2018 Administration and operations 8 293
2018 Human resources 6 82
2018 Financial management 6 90
2018 Information management 14 45
2018 Information technology 12 236
2018 Project management 11 81
2018 Other services to the public 7 198
2018 None of the above 7 391

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 4 342
2018 Compliance, inspection and enforcement 8 1242
2018 Security 0 25
2018 Legal services 0 18
2018 Administration and operations 8 293
2018 Human resources 9 82
2018 Financial management 8 90
2018 Information management 14 45
2018 Information technology 3 236
2018 Project management 6 81
2018 Other services to the public 6 198
2018 None of the above 5 391

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 16 342
2018 Federal regulators 14 36
2018 Compliance, inspection and enforcement 11 1242
2018 Access to information and privacy 19 40
2018 Administration and operations 15 293
2018 Human resources 10 82
2018 Financial management 11 90
2018 Information management 11 45
2018 Information technology 15 236
2018 Evaluation 28 24
2018 Policy 21 45
2018 Project management 12 81
2018 Other services to the public 12 198
2018 None of the above 12 391

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 10 342
2018 Compliance, inspection and enforcement 8 1242
2018 Access to information and privacy 15 40
2018 Security 20 25
2018 Administration and operations 12 293
2018 Human resources 9 82
2018 Financial management 9 90
2018 Information technology 10 236
2018 Internal audit 17 42
2018 Project management 11 81
2018 Other services to the public 10 198
2018 None of the above 10 391

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 24 342
2018 Federal regulators 31 36
2018 Compliance, inspection and enforcement 31 1242
2018 Communications or public affairs 28 35
2018 Access to information and privacy 33 40
2018 Security 29 25
2018 Legal services 43 18
2018 Administration and operations 25 293
2018 Human resources 21 82
2018 Financial management 25 90
2018 Information management 31 45
2018 Information technology 24 236
2018 Internal audit 33 42
2018 Data sciences 34 21
2018 Policy 28 45
2018 Project management 23 81
2018 Other services to the public 29 198
2018 None of the above 31 391

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 17 327
2018 Compliance, inspection and enforcement 10 1146
2018 Security 28 25
2018 Legal services 0 18
2018 Administration and operations 14 267
2018 Human resources 14 75
2018 Financial management 10 83
2018 Information technology 9 226
2018 Project management 9 75
2018 Other services to the public 11 185
2018 None of the above 13 372

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 18 327
2018 Federal regulators 28 33
2018 Compliance, inspection and enforcement 18 1146
2018 Communications or public affairs 28 33
2018 Access to information and privacy 33 37
2018 Science and technology 27 18
2018 Legal services 29 18
2018 Administration and operations 17 267
2018 Human resources 23 75
2018 Financial management 19 83
2018 Information management 23 39
2018 Information technology 18 226
2018 Internal audit 13 40
2018 Evaluation 36 22
2018 Data sciences 34 20
2018 Policy 27 44
2018 Project management 20 75
2018 Other services to the public 20 185
2018 None of the above 19 372

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 13 327
2018 Federal regulators 16 33
2018 Compliance, inspection and enforcement 9 1146
2018 Security 24 25
2018 Administration and operations 11 267
2018 Human resources 15 75
2018 Financial management 10 83
2018 Information technology 8 226
2018 Internal audit 13 40
2018 Evaluation 23 22
2018 Policy 14 44
2018 Project management 8 75
2018 Other services to the public 8 185
2018 None of the above 9 372

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 6 327
2018 Compliance, inspection and enforcement 6 1146
2018 Science and technology 28 18
2018 Legal services 0 18
2018 Administration and operations 5 267
2018 Human resources 8 75
2018 Financial management 12 83
2018 Information technology 6 226
2018 Internal audit 18 40
2018 Data sciences 0 20
2018 Other services to the public 9 185
2018 None of the above 9 372

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 13 327
2018 Federal regulators 15 33
2018 Compliance, inspection and enforcement 8 1146
2018 Administration and operations 12 267
2018 Human resources 11 75
2018 Financial management 8 83
2018 Information management 18 39
2018 Information technology 8 226
2018 Project management 15 75
2018 Other services to the public 9 185
2018 None of the above 8 372

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 8 327
2018 Compliance, inspection and enforcement 8 1146
2018 Science and technology 0 18
2018 Administration and operations 11 267
2018 Human resources 15 75
2018 Financial management 7 83
2018 Information management 13 39
2018 Information technology 8 226
2018 Internal audit 15 40
2018 Project management 13 75
2018 Other services to the public 8 185
2018 None of the above 11 372

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 8 327
2018 Compliance, inspection and enforcement 10 1146
2018 Communications or public affairs 19 33
2018 Legal services 0 18
2018 Administration and operations 13 267
2018 Human resources 15 75
2018 Financial management 10 83
2018 Materiel management 0 17
2018 Information management 16 39
2018 Information technology 11 226
2018 Policy 16 44
2018 Project management 18 75
2018 Other services to the public 10 185
2018 None of the above 8 372

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 10 327
2018 Compliance, inspection and enforcement 10 1146
2018 Communications or public affairs 14 33
2018 Access to information and privacy 13 37
2018 Security 0 25
2018 Administration and operations 9 267
2018 Human resources 7 75
2018 Financial management 8 83
2018 Information technology 9 226
2018 Internal audit 13 40
2018 Evaluation 26 22
2018 Data sciences 31 20
2018 Project management 14 75
2018 Other services to the public 14 185
2018 None of the above 8 372

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 10 327
2018 Compliance, inspection and enforcement 13 1146
2018 Access to information and privacy 21 37
2018 Administration and operations 14 267
2018 Human resources 13 75
2018 Financial management 14 83
2018 Materiel management 0 17
2018 Information management 13 39
2018 Information technology 15 226
2018 Internal audit 18 40
2018 Policy 16 44
2018 Project management 19 75
2018 Other services to the public 14 185
2018 None of the above 10 372

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 26 327
2018 Federal regulators 18 33
2018 Compliance, inspection and enforcement 29 1146
2018 Communications or public affairs 27 33
2018 Access to information and privacy 21 37
2018 Legal services 28 18
2018 Administration and operations 25 267
2018 Human resources 24 75
2018 Financial management 22 83
2018 Real property 45 22
2018 Information management 28 39
2018 Information technology 29 226
2018 Internal audit 25 40
2018 Evaluation 30 22
2018 Data sciences 31 20
2018 Policy 23 44
2018 Project management 31 75
2018 Other services to the public 24 185
2018 None of the above 17 372

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 7 327
2018 Compliance, inspection and enforcement 9 1146
2018 Communications or public affairs 0 33
2018 Legal services 0 18
2018 Administration and operations 7 267
2018 Human resources 11 75
2018 Financial management 7 83
2018 Information technology 12 226
2018 Internal audit 0 40
2018 Project management 19 75
2018 Other services to the public 9 185
2018 None of the above 4 372

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 45 327
2018 Federal regulators 51 33
2018 Compliance, inspection and enforcement 49 1146
2018 Communications or public affairs 42 33
2018 Access to information and privacy 57 37
2018 Security 28 25
2018 Legal services 44 18
2018 Administration and operations 41 267
2018 Human resources 40 75
2018 Financial management 45 83
2018 Real property 68 22
2018 Materiel management 29 17
2018 Information management 51 39
2018 Information technology 44 226
2018 Internal audit 40 40
2018 Evaluation 40 22
2018 Data sciences 58 20
2018 Policy 43 44
2018 Project management 43 75
2018 Other services to the public 48 185
2018 None of the above 39 372

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 33
2018 Compliance, inspection and enforcement 2 1146
2018 Communications or public affairs 0 33
2018 Access to information and privacy 0 37
2018 Security 0 25
2018 Legal services 0 18
2018 Human resources 0 75
2018 Information management 0 39
2018 Internal audit 0 40
2018 Evaluation 0 22
2018 Data sciences 0 20
2018 Other services to the public 3 185
2018 None of the above 2 372

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 52 327
2018 Federal regulators 54 33
2018 Compliance, inspection and enforcement 57 1146
2018 Communications or public affairs 69 33
2018 Access to information and privacy 57 37
2018 Security 27 25
2018 Science and technology 56 18
2018 Administration and operations 56 267
2018 Human resources 51 75
2018 Financial management 59 83
2018 Real property 53 22
2018 Materiel management 47 17
2018 Information management 72 39
2018 Information technology 55 226
2018 Internal audit 58 40
2018 Evaluation 50 22
2018 Data sciences 52 20
2018 Policy 50 44
2018 Project management 59 75
2018 Other services to the public 55 185
2018 None of the above 52 372

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 3 327
2018 Federal regulators 0 33
2018 Compliance, inspection and enforcement 4 1146
2018 Communications or public affairs 0 33
2018 Science and technology 0 18
2018 Legal services 0 18
2018 Administration and operations 3 267
2018 Materiel management 0 17
2018 Information technology 6 226
2018 Data sciences 0 20
2018 Other services to the public 3 185
2018 None of the above 2 372

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 13 327
2018 Compliance, inspection and enforcement 11 1146
2018 Communications or public affairs 22 33
2018 Access to information and privacy 13 37
2018 Security 20 25
2018 Administration and operations 14 267
2018 Human resources 9 75
2018 Financial management 12 83
2018 Information technology 14 226
2018 Internal audit 14 40
2018 Policy 14 44
2018 Project management 11 75
2018 Other services to the public 13 185
2018 None of the above 9 372

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 25 21 19 4 4 20 7 63 11 3429
2018 Health care practitioners 22 24 22 3 4 22 3 62 9 41
2018 Federal regulators 21 22 18 6 8 19 6 58 18 247
2018 Compliance, inspection and enforcement 18 19 23 7 7 22 4 50 19 8745
2018 Communications or public affairs 15 18 21 6 5 28 7 51 17 350
2018 Access to information and privacy 31 20 19 5 5 17 4 64 12 326
2018 Security 25 19 22 5 2 18 8 60 10 224
2018 Science and technology 17 21 19 5 3 29 6 58 13 171
2018 Library services 18 24 11 7 3 29 7 65 17 28
2018 Legal services 15 17 31 7 8 21 1 41 20 114
2018 Administration and operations 23 23 20 5 5 20 4 60 13 2401
2018 Human resources 24 24 17 6 4 21 5 64 13 1014
2018 Financial management 20 21 21 6 6 20 6 55 17 692
2018 Procurement 17 23 28 7 1 21 3 52 11 75
2018 Real property 24 24 23 4 7 13 6 58 14 145
2018 Materiel management 29 28 21 2 6 10 4 66 9 140
2018 Information management 20 20 18 9 6 21 6 55 20 302
2018 Information technology 22 20 19 4 4 23 7 60 12 2435
2018 Internal audit 18 21 25 2 5 22 7 55 10 383
2018 Evaluation 26 21 15 7 5 21 5 64 16 192
2018 Data sciences 21 14 15 10 5 27 7 54 23 165
2018 Policy 17 16 22 7 5 27 5 49 18 348
2018 Project management 18 20 20 8 7 21 5 52 20 538
2018 Other services to the public 24 18 21 7 5 21 5 56 15 1783
2018 None of the above 21 18 23 5 5 22 5 54 14 3111
2017 Client contact centre 23 22 17 4 3 22 9 64 11 3287
2017 Health care practitioners 26 20 21 7 4 23 0 59 13 27
2017 Federal regulators 21 20 20 5 8 20 5 55 19 235
2017 Compliance, inspection and enforcement 17 18 21 6 7 25 6 51 19 8868
2017 Communications or public affairs 17 17 16 6 4 31 9 57 17 328
2017 Access to information and privacy 27 17 19 3 5 18 10 62 11 270
2017 Security 23 21 15 5 4 26 7 65 13 245
2017 Science and technology 16 17 16 7 7 28 9 53 22 256
2017 Library services 17 17 14 0 4 38 11 66 7 29
2017 Legal services 11 17 30 6 3 29 4 42 14 111
2017 Administration and operations 24 20 19 5 5 20 6 60 14 2453
2017 Human resources 23 23 16 6 5 22 6 63 14 966
2017 Financial management 23 21 18 6 4 23 6 61 14 670
2017 Procurement 26 21 19 4 0 23 7 68 6 70
2017 Real property 22 19 20 10 7 18 5 53 22 120
2017 Materiel management 23 29 24 4 7 9 4 60 13 118
2017 Information management 23 20 20 4 6 22 6 59 13 265
2017 Information technology 25 22 15 3 3 23 8 68 10 2576
2017 Internal audit 15 22 12 6 6 32 8 61 19 279
2017 Evaluation 25 18 16 5 5 25 6 63 14 143
2017 Data sciences 21 22 16 5 1 26 8 66 10 180
2017 Policy 20 15 18 8 5 27 7 53 20 342
2017 Project management 23 18 19 7 6 21 6 56 17 514
2017 Other services to the public 22 18 17 6 6 24 8 59 17 1818
2017 None of the above 20 20 20 5 6 22 7 56 15 4596
2014 Client contact centre 24 22 18 5 4 22 6 64 11 3682
2014 Health care practitioners 37 3 13 3 8 24 13 63 17 38
2014 Federal regulators 21 19 21 4 9 20 5 54 18 278
2014 Compliance, inspection and enforcement 19 20 20 6 6 24 5 55 17 9900
2014 Communications or public affairs 20 18 16 8 3 27 8 59 17 337
2014 Access to information and privacy 27 25 19 6 3 16 4 66 11 247
2014 Security 26 22 14 5 4 24 4 67 13 247
2014 Science and technology 20 18 15 5 4 31 6 60 15 249
2014 Library services 30 10 20 4 0 30 7 63 6 30
2014 Legal services 19 21 24 5 5 19 6 54 13 125
2014 Administration and operations 25 22 18 6 5 19 6 62 14 3079
2014 Human resources 27 20 17 5 5 20 6 64 13 1094
2014 Financial management 20 22 18 5 6 22 7 60 15 816
2014 Procurement 17 25 24 1 4 26 3 59 8 72
2014 Real property 24 19 17 6 6 20 8 59 17 160
2014 Materiel management 23 32 16 4 7 13 4 66 14 164
2014 Information management 22 21 19 8 4 20 6 57 17 322
2014 Information technology 25 21 17 5 4 22 7 64 12 2848
2014 Internal audit 19 23 18 5 9 19 6 57 19 339
2014 Evaluation 16 20 21 6 3 24 10 55 13 179
2014 Other services to the public 22 20 17 6 6 23 6 59 17 2580
2014 None of the above 21 21 20 6 6 21 6 57 16 4817

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 40 34 14 4 2 6 1 79 6 3431
2018 Health care practitioners 37 41 8 7 2 5 0 83 9 41
2018 Federal regulators 37 32 15 6 5 3 1 72 12 247
2018 Compliance, inspection and enforcement 32 32 18 6 6 6 1 68 13 8740
2018 Communications or public affairs 30 32 18 7 2 10 1 70 10 350
2018 Access to information and privacy 46 30 10 5 3 5 1 80 9 326
2018 Security 42 33 11 7 0 5 1 80 8 225
2018 Science and technology 34 34 15 5 4 10 0 74 9 169
2018 Library services 36 43 11 4 6 0 0 78 10 28
2018 Legal services 26 37 18 2 10 8 0 68 13 115
2018 Administration and operations 39 32 15 5 4 5 1 75 9 2396
2018 Human resources 39 35 14 4 2 6 0 79 6 1014
2018 Financial management 37 33 15 5 5 4 1 74 11 692
2018 Procurement 37 29 16 9 0 8 0 72 10 75
2018 Real property 35 37 13 6 4 4 1 76 11 145
2018 Materiel management 41 33 17 3 4 1 1 75 7 140
2018 Information management 37 26 16 8 5 7 1 69 13 302
2018 Information technology 39 32 15 4 3 6 1 77 7 2433
2018 Internal audit 31 35 18 3 3 7 2 73 7 382
2018 Evaluation 39 33 16 5 3 4 1 76 8 193
2018 Data sciences 33 32 14 6 4 10 1 72 12 166
2018 Policy 33 34 15 7 3 7 1 73 11 349
2018 Project management 33 33 18 5 6 4 1 70 11 539
2018 Other services to the public 39 30 16 5 3 7 0 74 9 1788
2018 None of the above 35 30 18 4 3 8 1 71 9 3112
2017 Client contact centre 39 35 13 3 3 7 1 80 6 3282
2017 Health care practitioners 37 38 14 0 4 7 0 81 4 27
2017 Federal regulators 35 29 15 5 6 8 1 71 12 236
2017 Compliance, inspection and enforcement 31 32 16 6 6 8 1 69 13 8859
2017 Communications or public affairs 31 32 15 6 3 12 1 72 10 328
2017 Access to information and privacy 38 32 15 5 3 5 1 75 9 270
2017 Security 40 33 12 4 2 7 2 81 7 246
2017 Science and technology 32 31 16 5 6 9 2 69 13 256
2017 Library services 43 35 7 4 0 11 0 88 4 28
2017 Legal services 21 35 23 8 3 9 2 63 12 111
2017 Administration and operations 38 32 15 5 4 6 1 75 9 2453
2017 Human resources 40 35 13 4 3 6 0 79 7 966
2017 Financial management 37 31 18 4 3 6 1 73 8 667
2017 Procurement 45 31 16 4 0 3 1 79 4 70
2017 Real property 35 32 16 7 7 3 0 70 14 120
2017 Materiel management 35 36 15 7 3 3 0 74 11 118
2017 Information management 40 32 15 3 3 7 1 78 7 264
2017 Information technology 41 32 12 3 2 8 1 81 6 2572
2017 Internal audit 28 35 17 4 5 7 4 71 11 278
2017 Evaluation 39 29 14 6 3 9 0 76 9 143
2017 Data sciences 35 34 17 5 1 8 1 76 6 180
2017 Policy 34 31 15 7 4 9 1 72 12 342
2017 Project management 37 29 17 6 5 6 1 71 11 515
2017 Other services to the public 37 31 14 6 4 8 1 75 10 1814
2017 None of the above 34 32 15 5 4 8 1 73 10 4587
2014 Client contact centre 40 36 13 3 3 6 1 81 6 3677
2014 Health care practitioners 42 21 10 2 8 10 5 75 12 38
2014 Federal regulators 36 24 20 7 7 5 1 65 14 278
2014 Compliance, inspection and enforcement 33 33 15 6 4 7 1 72 11 9894
2014 Communications or public affairs 36 30 15 6 2 11 1 74 9 337
2014 Access to information and privacy 41 32 12 7 2 5 0 77 10 247
2014 Security 38 35 14 4 3 6 0 78 7 247
2014 Science and technology 33 31 17 5 2 12 1 73 8 249
2014 Library services 44 36 10 4 0 7 0 85 4 30
2014 Legal services 34 36 17 3 5 4 1 73 9 124
2014 Administration and operations 39 32 14 4 3 5 1 76 8 3077
2014 Human resources 41 30 13 6 3 7 1 77 10 1093
2014 Financial management 37 34 14 3 4 6 2 77 8 815
2014 Procurement 32 38 18 3 1 8 0 76 5 72
2014 Real property 37 30 17 4 5 6 1 72 10 160
2014 Materiel management 35 39 9 7 3 7 1 80 11 164
2014 Information management 36 34 17 5 2 6 0 75 7 321
2014 Information technology 40 32 14 4 2 7 1 79 6 2845
2014 Internal audit 30 37 17 7 6 3 1 69 13 338
2014 Evaluation 34 38 15 6 1 5 1 77 7 179
2014 Other services to the public 38 31 15 5 4 7 1 74 10 2579
2014 None of the above 34 32 16 5 4 8 1 72 10 4815

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 7 93 3440
2018 Federal regulators 7 93 246
2018 Compliance, inspection and enforcement 9 91 8759
2018 Communications or public affairs 7 93 351
2018 Access to information and privacy 5 95 327
2018 Security 7 93 224
2018 Science and technology 8 92 170
2018 Legal services 8 92 115
2018 Administration and operations 6 94 2407
2018 Human resources 5 95 1016
2018 Financial management 6 94 695
2018 Procurement 7 93 73
2018 Real property 10 90 144
2018 Materiel management 7 93 140
2018 Information management 9 91 300
2018 Information technology 5 95 2442
2018 Internal audit 8 92 384
2018 Evaluation 8 92 192
2018 Data sciences 8 92 167
2018 Policy 5 95 347
2018 Project management 8 92 537
2018 Other services to the public 7 93 1788
2018 None of the above 6 94 3127

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 32 234
2018 Federal regulators 55 18
2018 Compliance, inspection and enforcement 28 797
2018 Communications or public affairs 50 24
2018 Access to information and privacy 38 16
2018 Administration and operations 37 152
2018 Human resources 33 48
2018 Financial management 36 42
2018 Real property 34 14
2018 Information management 30 27
2018 Information technology 36 125
2018 Evaluation 33 15
2018 Policy 49 17
2018 Project management 35 45
2018 Other services to the public 32 127
2018 None of the above 38 197

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 75 234
2018 Federal regulators 73 18
2018 Compliance, inspection and enforcement 79 797
2018 Communications or public affairs 70 24
2018 Administration and operations 84 152
2018 Human resources 76 48
2018 Financial management 82 42
2018 Information management 78 27
2018 Information technology 72 125
2018 Internal audit 84 32
2018 Project management 76 45
2018 Other services to the public 69 127
2018 None of the above 73 197

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 2 797
2018 Access to information and privacy 0 16
2018 Security 0 15
2018 Science and technology 0 14
2018 Real property 0 14
2018 Information management 0 27
2018 Information technology 7 125
2018 Internal audit 0 32
2018 Evaluation 0 15
2018 None of the above 3 197

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 18
2018 Communications or public affairs 0 24
2018 Access to information and privacy 0 16
2018 Security 0 15
2018 Science and technology 0 14
2018 Administration and operations 0 152
2018 Human resources 0 48
2018 Financial management 0 42
2018 Real property 0 14
2018 Materiel management 0 10
2018 Information management 0 27
2018 Information technology 0 125
2018 Internal audit 0 32
2018 Evaluation 0 15
2018 Data sciences 0 13
2018 Policy 0 17
2018 Project management 0 45
2018 Other services to the public 0 127

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 6 234
2018 Federal regulators 0 18
2018 Compliance, inspection and enforcement 6 797
2018 Science and technology 0 14
2018 Administration and operations 8 152
2018 Real property 0 14
2018 Information technology 6 125
2018 Internal audit 0 32
2018 Other services to the public 5 127
2018 None of the above 7 197

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 16 234
2018 Compliance, inspection and enforcement 10 797
2018 Real property 0 14
2018 Internal audit 0 32
2018 Project management 0 45
2018 Other services to the public 12 127
2018 None of the above 10 197

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 7 234
2018 Compliance, inspection and enforcement 9 797
2018 Administration and operations 9 152
2018 Information technology 9 125
2018 Data sciences 0 13
2018 Project management 11 45
2018 Other services to the public 14 127
2018 None of the above 11 197

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 31 233
2018 Compliance, inspection and enforcement 34 795
2018 Communications or public affairs 19 24
2018 Science and technology 49 14
2018 Administration and operations 18 152
2018 Human resources 17 48
2018 Financial management 30 43
2018 Real property 35 14
2018 Information management 30 27
2018 Information technology 35 124
2018 Internal audit 32 32
2018 Data sciences 47 13
2018 Other services to the public 23 128
2018 None of the above 27 197

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 26 233
2018 Compliance, inspection and enforcement 23 795
2018 Security 0 15
2018 Science and technology 36 14
2018 Administration and operations 17 152
2018 Human resources 15 48
2018 Financial management 14 43
2018 Information management 34 27
2018 Information technology 29 124
2018 Internal audit 29 32
2018 Policy 29 17
2018 Project management 12 45
2018 Other services to the public 13 128
2018 None of the above 23 197

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 16 233
2018 Compliance, inspection and enforcement 23 795
2018 Communications or public affairs 19 24
2018 Science and technology 36 14
2018 Administration and operations 15 152
2018 Human resources 13 48
2018 Financial management 19 43
2018 Information management 26 27
2018 Information technology 24 124
2018 Data sciences 41 13
2018 Project management 16 45
2018 Other services to the public 12 128
2018 None of the above 18 197

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 10 233
2018 Federal regulators 0 18
2018 Compliance, inspection and enforcement 8 795
2018 Access to information and privacy 0 16
2018 Security 0 15
2018 Administration and operations 7 152
2018 Information technology 8 124
2018 Evaluation 0 15
2018 Data sciences 0 13
2018 Other services to the public 7 128
2018 None of the above 7 197

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 21 233
2018 Federal regulators 38 18
2018 Compliance, inspection and enforcement 28 795
2018 Communications or public affairs 31 24
2018 Access to information and privacy 30 16
2018 Security 33 15
2018 Administration and operations 30 152
2018 Human resources 31 48
2018 Financial management 38 43
2018 Real property 37 14
2018 Information management 22 27
2018 Information technology 27 124
2018 Internal audit 17 32
2018 Evaluation 37 15
2018 Policy 41 17
2018 Project management 23 45
2018 Other services to the public 28 128
2018 None of the above 29 197

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 20 233
2018 Federal regulators 28 18
2018 Compliance, inspection and enforcement 31 795
2018 Communications or public affairs 24 24
2018 Access to information and privacy 33 16
2018 Administration and operations 22 152
2018 Human resources 19 48
2018 Financial management 28 43
2018 Information management 18 27
2018 Information technology 19 124
2018 Internal audit 26 32
2018 Project management 24 45
2018 Other services to the public 19 128
2018 None of the above 23 197

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 4 233
2018 Compliance, inspection and enforcement 3 795
2018 Access to information and privacy 0 16
2018 Security 0 15
2018 Administration and operations 4 152
2018 Real property 0 14
2018 Information management 0 27
2018 Information technology 5 124
2018 Internal audit 0 32
2018 Evaluation 0 15
2018 Data sciences 0 13
2018 Project management 0 45
2018 None of the above 5 197

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 2 795
2018 Access to information and privacy 0 16
2018 Security 0 15
2018 Administration and operations 3 152
2018 Human resources 0 48
2018 Financial management 0 43
2018 Real property 0 14
2018 Information management 0 27
2018 Evaluation 0 15
2018 Data sciences 0 13
2018 Policy 0 17

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 4 233
2018 Compliance, inspection and enforcement 7 795
2018 Communications or public affairs 0 24
2018 Access to information and privacy 0 16
2018 Security 0 15
2018 Science and technology 0 14
2018 Administration and operations 6 152
2018 Financial management 18 43
2018 Real property 0 14
2018 Information technology 4 124
2018 Internal audit 0 32
2018 Policy 0 17
2018 Other services to the public 5 128
2018 None of the above 6 197

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 12 233
2018 Compliance, inspection and enforcement 11 795
2018 Science and technology 0 14
2018 Administration and operations 10 152
2018 Human resources 10 48
2018 Financial management 16 43
2018 Real property 0 14
2018 Information technology 10 124
2018 Evaluation 0 15
2018 Project management 20 45
2018 Other services to the public 8 128
2018 None of the above 13 197

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 2 795
2018 Communications or public affairs 0 24
2018 Security 0 15
2018 Science and technology 0 14
2018 Human resources 0 48
2018 Financial management 0 43
2018 Real property 0 14
2018 Internal audit 0 32
2018 Evaluation 0 15
2018 Data sciences 0 13
2018 None of the above 3 197

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 18 233
2018 Compliance, inspection and enforcement 17 795
2018 Communications or public affairs 24 24
2018 Science and technology 0 14
2018 Administration and operations 21 152
2018 Human resources 18 48
2018 Financial management 30 43
2018 Information management 29 27
2018 Information technology 16 124
2018 Data sciences 0 13
2018 Policy 29 17
2018 Project management 22 45
2018 Other services to the public 22 128
2018 None of the above 17 197

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 18
2018 Communications or public affairs 0 24
2018 Access to information and privacy 0 16
2018 Security 0 15
2018 Science and technology 0 14
2018 Administration and operations 0 152
2018 Human resources 0 48
2018 Real property 0 14
2018 Information management 0 27
2018 Information technology 0 124
2018 Internal audit 0 32
2018 Evaluation 0 15
2018 Data sciences 0 13
2018 Policy 0 17
2018 Project management 0 45
2018 Other services to the public 0 128

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 15 233
2018 Compliance, inspection and enforcement 14 795
2018 Communications or public affairs 30 24
2018 Security 33 15
2018 Administration and operations 26 152
2018 Human resources 19 48
2018 Financial management 12 43
2018 Information technology 16 124
2018 Internal audit 21 32
2018 Project management 29 45
2018 Other services to the public 23 128
2018 None of the above 17 197

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 27 233
2018 Federal regulators 40 18
2018 Compliance, inspection and enforcement 23 796
2018 Communications or public affairs 41 24
2018 Access to information and privacy 31 16
2018 Science and technology 43 14
2018 Administration and operations 33 152
2018 Human resources 27 48
2018 Financial management 27 43
2018 Real property 44 14
2018 Information management 44 27
2018 Information technology 28 123
2018 Internal audit 21 32
2018 Policy 47 17
2018 Project management 29 45
2018 Other services to the public 25 128
2018 None of the above 22 200

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 15 233
2018 Federal regulators 0 18
2018 Compliance, inspection and enforcement 13 796
2018 Administration and operations 14 152
2018 Human resources 13 48
2018 Financial management 19 43
2018 Real property 43 14
2018 Materiel management 0 10
2018 Information management 19 27
2018 Information technology 11 123
2018 Project management 16 45
2018 Other services to the public 11 128
2018 None of the above 10 200

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 18
2018 Compliance, inspection and enforcement 3 796
2018 Communications or public affairs 0 24
2018 Access to information and privacy 0 16
2018 Administration and operations 4 152
2018 Materiel management 0 10
2018 Information technology 5 123
2018 Internal audit 0 32
2018 Evaluation 0 15
2018 Data sciences 0 13
2018 Policy 0 17

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Client contact centre 17 233
2018 Compliance, inspection and enforcement 22 796
2018 Administration and operations 20 152
2018 Financial management 28 43
2018 Information management 18 27
2018 Information technology 16 123
2018 Policy 28 17
2018 Project management 18 45
2018 Other services to the public 16 128
2018 None of the above 15 200

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 4 233
2018 Federal regulators 0 18
2018 Compliance, inspection and enforcement 4 796
2018 Communications or public affairs 0 24
2018 Security 0 15
2018 Real property 0 14
2018 Information technology 7 123
2018 Evaluation 0 15
2018 Data sciences 0 13
2018 Other services to the public 4 128

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 3 233
2018 Compliance, inspection and enforcement 8 796
2018 Communications or public affairs 0 24
2018 Security 0 15
2018 Administration and operations 6 152
2018 Information management 22 27
2018 Evaluation 0 15
2018 Data sciences 0 13
2018 Other services to the public 5 128
2018 None of the above 4 200

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 10 233
2018 Compliance, inspection and enforcement 7 796
2018 Security 0 15
2018 Administration and operations 9 152
2018 Human resources 12 48
2018 Information management 0 27
2018 Information technology 15 123
2018 Project management 16 45
2018 Other services to the public 9 128
2018 None of the above 10 200

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 7 233
2018 Compliance, inspection and enforcement 6 796
2018 Science and technology 0 14
2018 Administration and operations 9 152
2018 Human resources 10 48
2018 Financial management 11 43
2018 Information technology 6 123
2018 Evaluation 0 15
2018 Other services to the public 6 128
2018 None of the above 10 200

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 47 233
2018 Federal regulators 55 18
2018 Compliance, inspection and enforcement 54 796
2018 Communications or public affairs 46 24
2018 Access to information and privacy 51 16
2018 Security 67 15
2018 Science and technology 50 14
2018 Administration and operations 40 152
2018 Human resources 52 48
2018 Financial management 48 43
2018 Materiel management 50 10
2018 Information management 45 27
2018 Information technology 45 123
2018 Internal audit 56 32
2018 Evaluation 59 15
2018 Data sciences 39 13
2018 Policy 42 17
2018 Project management 47 45
2018 Other services to the public 51 128
2018 None of the above 54 200

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 6 225
2018 Compliance, inspection and enforcement 4 731
2018 Communications or public affairs 0 23
2018 Access to information and privacy 0 15
2018 Science and technology 0 13
2018 Administration and operations 6 142
2018 Real property 0 12
2018 Information management 0 21
2018 Information technology 10 121
2018 Project management 12 42
2018 Other services to the public 4 121
2018 None of the above 5 190

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 16 225
2018 Compliance, inspection and enforcement 11 731
2018 Communications or public affairs 35 23
2018 Access to information and privacy 35 15
2018 Administration and operations 9 142
2018 Human resources 23 44
2018 Financial management 18 39
2018 Information technology 11 121
2018 Policy 39 16
2018 Project management 12 42
2018 Other services to the public 11 121
2018 None of the above 11 190

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 4 225
2018 Compliance, inspection and enforcement 2 731
2018 Access to information and privacy 0 15
2018 Science and technology 0 13
2018 Administration and operations 6 142
2018 Real property 0 12
2018 Information management 0 21
2018 Information technology 6 121
2018 Internal audit 0 30
2018 Project management 0 42
2018 None of the above 3 190

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 2 225
2018 Federal regulators 0 17
2018 Compliance, inspection and enforcement 2 731
2018 Communications or public affairs 0 23
2018 Access to information and privacy 0 15
2018 Security 0 15
2018 Science and technology 0 13
2018 Real property 0 12
2018 Information management 0 21
2018 Internal audit 0 30
2018 Data sciences 0 13
2018 Policy 0 16

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 3 225
2018 Federal regulators 0 17
2018 Compliance, inspection and enforcement 2 731
2018 Communications or public affairs 0 23
2018 Access to information and privacy 0 15
2018 Security 0 15
2018 Administration and operations 4 142
2018 Real property 0 12
2018 Information management 0 21
2018 Evaluation 0 15
2018 None of the above 5 190

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 2 225
2018 Federal regulators 0 17
2018 Compliance, inspection and enforcement 4 731
2018 Security 0 15
2018 Science and technology 0 13
2018 Administration and operations 5 142
2018 Financial management 0 39
2018 Real property 0 12
2018 Information management 0 21
2018 Evaluation 0 15
2018 Policy 0 16
2018 Other services to the public 5 121
2018 None of the above 4 190

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 4 225
2018 Federal regulators 0 17
2018 Compliance, inspection and enforcement 5 731
2018 Science and technology 0 13
2018 Administration and operations 8 142
2018 Real property 0 12
2018 Information technology 8 121
2018 Project management 14 42
2018 Other services to the public 5 121
2018 None of the above 8 190

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 10 225
2018 Compliance, inspection and enforcement 9 731
2018 Communications or public affairs 21 23
2018 Administration and operations 10 142
2018 Real property 0 12
2018 Information management 0 21
2018 Information technology 13 121
2018 Project management 14 42
2018 Other services to the public 8 121
2018 None of the above 8 190

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 9 225
2018 Compliance, inspection and enforcement 10 731
2018 Administration and operations 11 142
2018 Human resources 11 44
2018 Financial management 13 39
2018 Information management 0 21
2018 Information technology 13 121
2018 Policy 0 16
2018 Project management 17 42
2018 Other services to the public 11 121
2018 None of the above 8 190

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 18 225
2018 Compliance, inspection and enforcement 23 731
2018 Communications or public affairs 33 23
2018 Access to information and privacy 32 15
2018 Administration and operations 30 142
2018 Human resources 23 44
2018 Financial management 34 39
2018 Information management 29 21
2018 Information technology 25 121
2018 Internal audit 24 30
2018 Policy 45 16
2018 Project management 21 42
2018 Other services to the public 17 121
2018 None of the above 14 190

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 6 225
2018 Compliance, inspection and enforcement 8 731
2018 Access to information and privacy 32 15
2018 Administration and operations 8 142
2018 Financial management 14 39
2018 Information technology 10 121
2018 Project management 12 42
2018 Other services to the public 8 121
2018 None of the above 8 190

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 36 225
2018 Federal regulators 42 17
2018 Compliance, inspection and enforcement 45 731
2018 Communications or public affairs 33 23
2018 Access to information and privacy 65 15
2018 Security 34 15
2018 Science and technology 38 13
2018 Administration and operations 48 142
2018 Human resources 28 44
2018 Financial management 47 39
2018 Real property 41 12
2018 Information management 38 21
2018 Information technology 41 121
2018 Internal audit 24 30
2018 Data sciences 49 13
2018 Policy 56 16
2018 Project management 41 42
2018 Other services to the public 37 121
2018 None of the above 38 190

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 17
2018 Compliance, inspection and enforcement 2 731
2018 Communications or public affairs 0 23
2018 Access to information and privacy 0 15
2018 Security 0 15
2018 Human resources 0 44
2018 Real property 0 12
2018 Information management 0 21
2018 Internal audit 0 30
2018 Evaluation 0 15
2018 Data sciences 0 13
2018 Project management 0 42
2018 Other services to the public 6 121

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 54 225
2018 Federal regulators 64 17
2018 Compliance, inspection and enforcement 67 731
2018 Security 60 15
2018 Administration and operations 60 142
2018 Human resources 55 44
2018 Financial management 62 39
2018 Information technology 64 121
2018 Internal audit 60 30
2018 Evaluation 51 15
2018 Policy 56 16
2018 Project management 57 42
2018 Other services to the public 62 121
2018 None of the above 58 190

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 4 225
2018 Compliance, inspection and enforcement 3 731
2018 Communications or public affairs 0 23
2018 Security 0 15
2018 Science and technology 0 13
2018 Human resources 0 44
2018 Real property 0 12
2018 Information technology 4 121
2018 Internal audit 0 30
2018 Data sciences 0 13
2018 Policy 0 16
2018 None of the above 3 190

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 17 225
2018 Compliance, inspection and enforcement 12 731
2018 Science and technology 0 13
2018 Administration and operations 14 142
2018 Financial management 18 39
2018 Information technology 11 121
2018 Internal audit 16 30
2018 Evaluation 0 15
2018 Data sciences 0 13
2018 Project management 12 42
2018 Other services to the public 16 121
2018 None of the above 11 190

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 21 20 3 2 22 5 65 7 3430
2018 Health care practitioners 28 19 19 7 0 25 3 64 10 41
2018 Federal regulators 23 24 22 3 4 21 4 62 9 247
2018 Compliance, inspection and enforcement 19 19 24 4 4 25 4 54 12 8751
2018 Communications or public affairs 18 15 21 3 3 33 7 55 10 350
2018 Access to information and privacy 32 23 18 2 2 18 5 71 5 326
2018 Security 26 22 21 2 1 20 8 66 4 225
2018 Science and technology 16 18 22 2 3 32 7 56 7 171
2018 Library services 22 22 19 0 11 19 7 60 14 27
2018 Legal services 22 16 33 3 2 22 2 49 7 115
2018 Administration and operations 26 21 21 3 3 22 4 64 8 2413
2018 Human resources 26 24 19 3 2 23 5 68 7 1011
2018 Financial management 25 20 21 4 4 22 5 62 10 688
2018 Procurement 21 19 27 3 3 23 4 55 7 74
2018 Real property 26 24 20 3 5 18 5 65 9 146
2018 Materiel management 30 26 25 2 4 10 3 64 7 139
2018 Information management 21 19 23 3 5 22 7 57 10 302
2018 Information technology 24 20 20 3 2 25 6 64 7 2436
2018 Internal audit 23 21 24 2 4 21 6 60 7 384
2018 Evaluation 30 20 19 3 2 20 6 68 6 190
2018 Data sciences 21 14 15 5 4 33 8 60 15 167
2018 Policy 18 19 23 4 3 28 5 55 11 350
2018 Project management 20 21 21 4 4 25 5 58 12 538
2018 Other services to the public 26 18 22 4 3 23 4 61 9 1784
2018 None of the above 23 19 25 3 3 24 5 58 8 3114
2017 Client contact centre 23 23 18 3 2 25 7 67 7 3286
2017 Health care practitioners 22 34 17 0 4 23 0 73 5 27
2017 Federal regulators 22 19 20 2 7 26 4 59 12 235
2017 Compliance, inspection and enforcement 19 18 21 4 4 28 5 55 13 8863
2017 Communications or public affairs 16 17 15 3 1 39 8 63 8 327
2017 Access to information and privacy 31 20 18 2 1 18 10 70 5 270
2017 Security 26 22 15 2 1 27 6 72 5 246
2017 Science and technology 19 16 18 3 3 33 8 60 9 256
2017 Library services 21 14 17 4 0 34 11 62 7 29
2017 Legal services 13 19 26 3 2 34 4 50 7 111
2017 Administration and operations 26 20 18 2 3 24 6 66 7 2454
2017 Human resources 28 21 15 4 2 25 6 70 9 965
2017 Financial management 23 23 18 3 3 24 6 66 9 668
2017 Procurement 23 24 20 0 0 26 7 70 0 70
2017 Real property 19 15 31 5 5 16 9 45 13 120
2017 Materiel management 30 28 20 2 4 13 3 69 7 118
2017 Information management 23 20 21 2 3 25 6 63 8 265
2017 Information technology 25 21 15 2 2 27 7 70 6 2574
2017 Internal audit 16 23 16 2 5 33 6 63 12 280
2017 Evaluation 26 20 16 3 3 26 5 68 9 142
2017 Data sciences 24 17 17 0 3 28 9 67 5 180
2017 Policy 19 16 18 4 3 34 6 58 12 341
2017 Project management 23 18 21 4 2 27 5 60 9 515
2017 Other services to the public 24 19 18 3 3 27 6 65 8 1818
2017 None of the above 22 20 21 3 3 26 6 62 8 4593
2014 Client contact centre 25 22 17 2 2 25 6 69 6 3680
2014 Health care practitioners 29 11 10 0 13 26 11 63 21 38
2014 Federal regulators 24 17 21 4 4 27 4 59 11 278
2014 Compliance, inspection and enforcement 20 19 21 3 3 29 5 59 10 9898
2014 Communications or public affairs 23 12 16 3 2 35 9 63 9 337
2014 Access to information and privacy 30 20 21 2 1 21 5 68 4 247
2014 Security 25 22 18 1 1 27 5 70 4 247
2014 Science and technology 21 13 16 4 2 40 5 61 10 249
2014 Library services 33 10 10 0 0 39 7 81 0 30
2014 Legal services 20 17 24 2 3 26 7 55 8 125
2014 Administration and operations 27 20 18 3 2 24 6 67 8 3079
2014 Human resources 29 19 16 3 2 26 6 70 7 1093
2014 Financial management 22 20 18 3 2 27 8 65 8 814
2014 Procurement 18 22 19 0 1 33 7 66 2 73
2014 Real property 22 16 25 3 3 23 8 55 8 160
2014 Materiel management 23 28 18 3 5 18 5 65 11 164
2014 Information management 21 20 26 2 1 26 4 59 4 320
2014 Information technology 24 19 17 3 2 29 7 67 7 2844
2014 Internal audit 21 26 16 3 3 26 6 68 9 338
2014 Evaluation 17 17 19 3 5 31 8 56 13 180
2014 Other services to the public 24 18 19 3 3 28 6 62 8 2581
2014 None of the above 22 20 21 3 3 26 6 61 8 4823

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 40 34 14 3 2 6 1 79 6 3429
2018 Health care practitioners 38 38 10 5 0 9 0 84 5 41
2018 Federal regulators 35 35 15 4 4 6 1 75 9 248
2018 Compliance, inspection and enforcement 34 32 18 5 4 7 1 71 9 8761
2018 Communications or public affairs 35 30 18 3 2 10 1 74 6 352
2018 Access to information and privacy 45 31 13 1 2 7 1 82 4 325
2018 Security 44 33 15 2 1 5 1 82 3 224
2018 Science and technology 33 35 16 3 3 10 0 75 7 171
2018 Library services 36 39 11 3 10 0 0 75 14 28
2018 Legal services 33 31 21 2 2 10 1 71 5 115
2018 Administration and operations 42 30 15 3 3 6 1 78 6 2410
2018 Human resources 42 34 13 2 2 6 0 82 4 1015
2018 Financial management 41 30 17 3 4 6 0 75 7 691
2018 Procurement 43 27 14 3 1 11 1 80 5 74
2018 Real property 41 31 15 6 2 5 1 76 8 146
2018 Materiel management 42 34 14 3 3 4 1 79 6 140
2018 Information management 38 26 17 5 4 8 2 71 10 300
2018 Information technology 40 32 15 3 2 7 1 79 5 2432
2018 Internal audit 36 32 17 4 3 6 2 74 7 383
2018 Evaluation 41 30 15 2 4 5 2 77 6 192
2018 Data sciences 37 30 13 5 4 10 1 75 10 167
2018 Policy 34 34 17 5 2 6 2 74 8 348
2018 Project management 37 31 16 4 4 8 1 74 8 539
2018 Other services to the public 41 29 15 4 3 8 1 76 7 1782
2018 None of the above 36 30 19 3 3 9 1 73 6 3117
2017 Client contact centre 40 34 13 3 2 8 1 81 5 3279
2017 Health care practitioners 37 33 7 4 4 11 4 83 9 27
2017 Federal regulators 36 31 13 3 6 12 0 76 9 236
2017 Compliance, inspection and enforcement 33 32 16 4 4 9 1 72 9 8850
2017 Communications or public affairs 33 29 16 2 1 18 2 76 4 327
2017 Access to information and privacy 44 30 14 1 1 7 2 82 3 270
2017 Security 44 35 11 1 1 6 1 85 3 246
2017 Science and technology 35 28 17 2 4 11 2 73 7 255
2017 Library services 45 28 14 7 0 7 0 78 8 29
2017 Legal services 22 37 21 4 3 12 2 68 7 110
2017 Administration and operations 42 32 14 2 3 7 1 80 5 2444
2017 Human resources 46 31 11 2 2 7 1 84 5 962
2017 Financial management 38 33 16 2 3 7 2 78 5 668
2017 Procurement 45 30 19 0 0 5 1 80 0 70
2017 Real property 35 28 20 4 5 7 1 69 10 120
2017 Materiel management 40 36 14 3 3 5 0 79 5 117
2017 Information management 40 33 15 2 2 7 0 79 5 265
2017 Information technology 42 32 12 2 2 8 1 83 4 2572
2017 Internal audit 27 40 14 2 4 11 2 76 8 279
2017 Evaluation 41 32 13 3 2 9 0 80 6 142
2017 Data sciences 39 32 15 2 2 8 1 79 5 180
2017 Policy 35 29 17 3 3 12 1 73 7 342
2017 Project management 40 29 17 3 2 8 1 76 6 513
2017 Other services to the public 40 31 13 3 2 9 1 79 6 1812
2017 None of the above 35 32 16 3 2 10 1 76 6 4579
2014 Client contact centre 41 34 13 2 2 8 1 82 4 3679
2014 Health care practitioners 53 18 10 3 8 8 0 77 12 38
2014 Federal regulators 38 27 20 4 3 8 1 71 7 277
2014 Compliance, inspection and enforcement 35 33 16 4 3 9 1 75 7 9893
2014 Communications or public affairs 41 26 15 1 3 13 1 78 4 337
2014 Access to information and privacy 51 23 15 2 1 6 2 80 3 247
2014 Security 42 33 15 0 1 8 1 82 2 247
2014 Science and technology 36 28 16 3 2 16 0 75 6 249
2014 Library services 57 33 7 0 0 3 0 93 0 30
2014 Legal services 36 37 13 2 4 6 2 79 7 125
2014 Administration and operations 42 31 13 3 2 7 1 80 5 3077
2014 Human resources 42 29 13 3 1 10 1 80 5 1092
2014 Financial management 39 31 15 3 2 8 2 78 5 814
2014 Procurement 40 32 15 0 0 12 1 83 0 73
2014 Real property 40 28 20 2 3 6 1 73 6 160
2014 Materiel management 37 35 12 5 2 9 0 79 9 164
2014 Information management 37 33 18 2 1 9 1 77 4 320
2014 Information technology 41 31 13 3 1 10 1 81 5 2842
2014 Internal audit 30 36 18 3 3 9 1 73 7 338
2014 Evaluation 37 33 13 4 2 10 1 79 7 179
2014 Other services to the public 39 31 14 3 3 10 1 78 6 2580
2014 None of the above 35 31 16 3 2 11 1 76 6 4819
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 55 27 9 4 3 1 0 84 7 3405
2018 Health care practitioners 53 27 13 7 0 0 0 80 7 40
2018 Federal regulators 59 24 9 3 4 0 0 84 7 245
2018 Compliance, inspection and enforcement 52 28 11 4 5 1 0 80 9 8710
2018 Communications or public affairs 65 21 7 4 2 1 0 86 6 349
2018 Access to information and privacy 60 20 9 4 6 1 0 81 10 319
2018 Security 60 25 10 3 1 0 0 86 4 223
2018 Science and technology 61 24 5 4 5 2 0 86 9 170
2018 Library services 67 16 0 7 4 4 3 88 12 28
2018 Legal services 64 16 7 5 6 2 0 82 12 114
2018 Administration and operations 57 26 9 4 3 1 0 84 7 2379
2018 Human resources 62 26 7 3 2 1 0 89 4 1001
2018 Financial management 58 25 8 4 4 1 0 83 8 683
2018 Procurement 69 20 5 0 3 3 0 92 3 75
2018 Real property 56 23 12 3 5 1 1 80 8 144
2018 Materiel management 59 22 10 3 6 1 0 81 9 138
2018 Information management 55 25 9 5 5 1 0 81 10 301
2018 Information technology 56 27 10 3 3 1 0 83 7 2425
2018 Internal audit 54 27 11 2 3 1 0 83 6 383
2018 Evaluation 57 24 11 3 3 2 0 83 5 189
2018 Data sciences 55 23 10 3 6 1 2 80 10 166
2018 Policy 61 22 7 3 4 2 1 85 7 346
2018 Project management 58 23 9 4 4 1 1 83 8 533
2018 Other services to the public 57 25 10 4 3 2 0 83 7 1776
2018 None of the above 52 27 11 4 4 2 0 80 9 3088
2017 Client contact centre 56 26 10 3 3 1 0 84 6 3282
2017 Health care practitioners 72 21 7 0 0 0 0 93 0 27
2017 Federal regulators 58 25 7 2 7 1 0 84 9 235
2017 Compliance, inspection and enforcement 54 25 11 4 4 2 0 81 8 8859
2017 Communications or public affairs 60 24 8 4 2 2 0 86 6 327
2017 Access to information and privacy 61 24 8 3 3 1 0 86 7 271
2017 Security 59 26 10 3 2 0 0 85 5 246
2017 Science and technology 49 29 13 5 4 1 0 79 9 256
2017 Library services 65 18 17 0 0 0 0 83 0 29
2017 Legal services 53 24 8 8 4 4 0 80 12 110
2017 Administration and operations 59 23 9 4 3 2 0 84 7 2454
2017 Human resources 63 22 8 4 3 1 0 86 6 966
2017 Financial management 59 22 12 4 2 1 0 82 6 670
2017 Procurement 72 19 10 0 0 0 0 90 0 70
2017 Real property 63 22 10 1 3 2 0 86 3 119
2017 Materiel management 59 19 8 8 5 1 0 79 14 118
2017 Information management 60 23 9 3 3 3 0 85 6 265
2017 Information technology 57 25 10 3 3 1 0 84 7 2575
2017 Internal audit 46 31 11 5 5 1 0 78 10 279
2017 Evaluation 59 25 8 2 5 1 0 84 7 143
2017 Data sciences 64 19 8 4 3 2 0 84 7 179
2017 Policy 62 21 8 4 3 2 0 85 7 341
2017 Project management 61 24 9 3 3 1 0 86 6 514
2017 Other services to the public 57 25 10 3 3 2 0 83 7 1815
2017 None of the above 53 26 11 4 4 2 0 81 7 4591

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 42 13 7 3 2 0 76 10 3431
2018 Health care practitioners 24 44 25 0 4 3 0 69 4 41
2018 Federal regulators 40 41 9 6 3 0 0 81 10 246
2018 Compliance, inspection and enforcement 31 44 13 7 3 1 0 76 10 8730
2018 Communications or public affairs 29 46 12 8 1 3 0 78 9 351
2018 Access to information and privacy 38 34 16 8 2 2 0 73 11 326
2018 Security 39 41 12 6 2 1 0 80 8 227
2018 Science and technology 28 41 18 7 5 2 0 70 12 171
2018 Library services 36 38 8 14 3 0 0 75 17 28
2018 Legal services 33 38 16 4 4 4 0 74 9 115
2018 Administration and operations 37 43 11 5 2 2 0 81 7 2400
2018 Human resources 39 43 11 4 2 1 0 83 6 1009
2018 Financial management 34 40 14 5 3 3 0 77 8 693
2018 Procurement 36 46 15 3 1 0 0 81 4 75
2018 Real property 37 40 15 3 2 2 1 79 6 145
2018 Materiel management 35 30 23 7 4 1 1 66 10 139
2018 Information management 34 38 16 6 3 3 0 74 10 302
2018 Information technology 33 39 17 6 2 3 0 74 8 2434
2018 Internal audit 32 42 14 7 3 2 1 75 11 382
2018 Evaluation 34 35 20 7 2 2 0 71 9 194
2018 Data sciences 30 37 15 9 4 5 0 71 14 167
2018 Policy 38 39 13 8 1 1 1 78 9 345
2018 Project management 35 40 12 9 3 1 0 76 12 540
2018 Other services to the public 36 39 13 7 3 2 0 76 10 1791
2018 None of the above 33 40 15 6 3 2 0 75 9 3108
2017 Client contact centre 26 43 15 8 4 3 0 72 13 3279
2017 Health care practitioners 33 40 16 4 4 0 4 76 8 27
2017 Federal regulators 27 44 13 6 6 4 0 74 12 235
2017 Compliance, inspection and enforcement 26 45 15 8 5 2 0 73 13 8839
2017 Communications or public affairs 27 42 15 6 4 6 0 74 10 327
2017 Access to information and privacy 27 39 19 6 5 5 0 69 12 271
2017 Security 31 43 16 5 3 2 0 75 9 246
2017 Science and technology 23 41 16 9 4 6 0 69 15 256
2017 Library services 42 45 7 7 0 0 0 86 7 29
2017 Legal services 18 43 16 11 9 2 1 63 21 110
2017 Administration and operations 32 44 13 6 3 2 0 78 9 2452
2017 Human resources 37 43 10 5 4 1 0 81 9 961
2017 Financial management 32 37 16 8 3 4 0 72 12 667
2017 Procurement 34 43 11 4 0 7 0 83 5 70
2017 Real property 29 42 14 6 7 4 0 73 13 120
2017 Materiel management 30 35 18 3 9 4 1 68 13 118
2017 Information management 26 44 16 6 4 4 0 73 10 262
2017 Information technology 27 41 18 6 3 5 0 71 10 2570
2017 Internal audit 25 41 18 8 4 4 0 69 12 277
2017 Evaluation 29 41 16 7 2 4 1 73 10 142
2017 Data sciences 28 47 11 10 1 2 1 77 11 180
2017 Policy 29 45 14 5 4 2 0 76 10 341
2017 Project management 32 41 14 6 3 4 0 76 10 514
2017 Other services to the public 28 42 15 7 5 4 0 72 12 1815
2017 None of the above 26 41 16 7 5 5 0 71 12 4585

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 25 37 18 12 8 1 0 63 19 3427
2018 Health care practitioners 22 38 17 17 3 3 0 62 20 41
2018 Federal regulators 23 42 15 11 7 1 0 66 19 246
2018 Compliance, inspection and enforcement 22 38 18 13 8 2 0 61 21 8739
2018 Communications or public affairs 26 36 18 13 5 2 0 64 18 352
2018 Access to information and privacy 33 36 16 7 7 1 0 69 15 326
2018 Security 37 37 14 9 3 0 0 74 12 226
2018 Science and technology 26 29 22 11 10 2 0 56 22 170
2018 Library services 40 28 15 4 14 0 0 67 18 28
2018 Legal services 22 38 18 9 9 4 1 63 18 115
2018 Administration and operations 30 40 14 10 5 2 0 71 15 2405
2018 Human resources 28 41 14 11 4 1 0 70 16 1014
2018 Financial management 29 39 16 9 7 1 0 68 16 689
2018 Procurement 32 50 12 4 1 1 0 82 5 75
2018 Real property 29 35 16 10 7 3 0 66 18 146
2018 Materiel management 27 32 23 11 5 2 0 61 16 141
2018 Information management 25 42 16 9 6 1 0 68 15 301
2018 Information technology 29 39 17 8 5 2 0 69 14 2438
2018 Internal audit 26 40 16 10 5 3 1 68 15 383
2018 Evaluation 30 34 13 13 7 3 0 66 20 192
2018 Data sciences 27 38 14 12 5 4 0 67 18 167
2018 Policy 30 34 16 11 6 3 0 67 17 347
2018 Project management 26 38 16 9 7 3 0 67 17 539
2018 Other services to the public 28 37 16 10 7 2 0 66 17 1792
2018 None of the above 27 36 18 11 6 2 0 64 18 3115
2017 Client contact centre 17 40 18 15 8 1 0 58 23 3281
2017 Health care practitioners 21 53 15 7 4 0 0 74 11 27
2017 Federal regulators 18 36 15 16 11 4 0 56 29 235
2017 Compliance, inspection and enforcement 16 39 18 15 10 2 0 56 26 8857
2017 Communications or public affairs 22 39 16 12 7 3 0 64 20 328
2017 Access to information and privacy 22 39 18 12 6 3 0 63 18 271
2017 Security 27 45 12 10 5 1 0 73 15 246
2017 Science and technology 18 38 21 15 7 1 0 57 22 256
2017 Library services 27 41 11 10 7 3 0 71 18 29
2017 Legal services 15 38 17 20 9 2 0 53 29 111
2017 Administration and operations 23 42 16 11 7 2 0 66 18 2453
2017 Human resources 25 45 13 10 7 1 0 70 17 967
2017 Financial management 23 42 16 10 7 1 0 67 17 669
2017 Procurement 30 47 14 7 0 1 0 78 7 70
2017 Real property 20 42 16 12 9 1 0 62 22 120
2017 Materiel management 25 34 19 11 6 5 0 62 18 116
2017 Information management 21 42 18 12 4 3 0 65 16 265
2017 Information technology 24 43 17 9 5 2 0 68 14 2575
2017 Internal audit 19 44 15 15 5 1 0 65 20 279
2017 Evaluation 20 46 18 8 6 2 0 68 13 143
2017 Data sciences 24 44 17 8 4 3 1 70 12 180
2017 Policy 24 39 15 15 5 2 0 64 20 341
2017 Project management 23 41 16 10 7 3 0 66 17 515
2017 Other services to the public 19 40 17 14 8 2 0 61 22 1817
2017 None of the above 19 39 19 13 7 3 1 59 21 4583

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 27 21 12 14 0 2 52 27 3438
2018 Health care practitioners 38 21 26 8 7 0 0 60 15 41
2018 Federal regulators 26 27 25 11 9 0 1 54 21 246
2018 Compliance, inspection and enforcement 24 30 23 11 11 0 1 55 22 8758
2018 Communications or public affairs 26 31 20 11 11 0 1 58 21 352
2018 Access to information and privacy 33 33 20 7 6 0 1 67 13 323
2018 Security 28 36 20 9 6 0 0 64 15 226
2018 Science and technology 30 30 20 7 11 1 1 61 18 170
2018 Library services 22 36 22 3 18 0 0 57 21 28
2018 Legal services 25 26 19 10 17 0 2 52 28 115
2018 Administration and operations 30 28 21 11 8 0 2 59 20 2397
2018 Human resources 32 29 19 9 9 0 1 62 18 1012
2018 Financial management 28 32 20 11 9 0 0 60 20 691
2018 Procurement 31 27 30 7 4 0 1 59 11 74
2018 Real property 27 30 24 10 8 0 1 58 18 143
2018 Materiel management 28 33 19 9 10 1 1 62 19 138
2018 Information management 30 30 23 6 10 1 1 61 16 301
2018 Information technology 35 31 18 9 6 0 1 67 15 2436
2018 Internal audit 22 30 19 12 13 1 3 55 26 386
2018 Evaluation 28 31 19 14 7 0 1 60 21 192
2018 Data sciences 29 33 18 10 7 1 3 64 18 166
2018 Policy 30 29 20 8 12 0 1 60 20 348
2018 Project management 30 28 22 7 10 0 3 60 18 540
2018 Other services to the public 27 31 21 10 9 1 1 59 20 1794
2018 None of the above 29 26 21 10 11 1 2 56 22 3115
2017 Client contact centre 22 24 20 14 17 0 3 48 32 3289
2017 Health care practitioners 18 49 4 7 15 3 4 72 24 27
2017 Federal regulators 30 27 19 11 10 1 1 59 22 236
2017 Compliance, inspection and enforcement 25 29 21 12 11 0 1 55 24 8861
2017 Communications or public affairs 31 27 18 11 11 0 2 60 22 327
2017 Access to information and privacy 30 25 23 9 9 0 3 57 19 270
2017 Security 28 33 17 11 9 0 2 63 20 245
2017 Science and technology 27 30 21 9 10 0 3 59 20 255
2017 Library services 35 27 14 17 7 0 0 62 24 29
2017 Legal services 31 30 17 12 10 1 0 61 22 111
2017 Administration and operations 29 28 19 11 11 0 2 58 23 2449
2017 Human resources 29 26 17 12 13 0 2 56 26 964
2017 Financial management 28 30 16 11 11 1 2 60 24 667
2017 Procurement 34 23 23 10 9 0 1 58 19 70
2017 Real property 28 20 21 19 8 2 3 51 27 120
2017 Materiel management 30 32 17 9 8 2 3 65 18 117
2017 Information management 29 30 16 9 13 1 2 60 23 263
2017 Information technology 34 29 17 9 8 1 3 65 18 2566
2017 Internal audit 21 21 21 18 16 0 4 44 35 279
2017 Evaluation 31 27 15 12 12 1 3 60 24 143
2017 Data sciences 31 35 18 8 7 1 1 67 15 180
2017 Policy 34 26 16 10 12 0 3 61 23 342
2017 Project management 32 24 18 12 11 0 2 58 23 514
2017 Other services to the public 28 29 19 11 11 0 2 59 22 1817
2017 None of the above 27 27 20 12 11 1 2 55 24 4585

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 25 26 14 9 0 2 49 24 3430
2018 Health care practitioners 20 28 33 11 5 0 3 49 17 41
2018 Federal regulators 15 28 29 14 13 0 1 43 27 246
2018 Compliance, inspection and enforcement 15 28 30 16 10 0 1 43 26 8741
2018 Communications or public affairs 17 23 30 16 13 0 1 41 29 352
2018 Access to information and privacy 27 24 23 14 11 0 1 52 25 324
2018 Security 20 35 28 12 5 0 0 55 17 226
2018 Science and technology 14 28 32 17 9 0 0 42 26 171
2018 Library services 18 26 32 11 13 0 0 45 24 28
2018 Legal services 17 26 23 18 15 0 2 44 33 115
2018 Administration and operations 21 28 29 13 8 0 1 49 21 2395
2018 Human resources 13 23 29 20 14 0 0 36 35 1013
2018 Financial management 20 26 28 17 8 0 0 46 25 691
2018 Procurement 15 38 31 11 5 0 0 53 16 74
2018 Real property 20 32 28 12 8 0 0 52 20 144
2018 Materiel management 32 33 20 11 3 0 1 66 14 139
2018 Information management 24 32 26 10 7 0 0 56 18 302
2018 Information technology 18 30 28 15 8 0 1 49 22 2433
2018 Internal audit 23 29 28 13 6 1 0 53 19 386
2018 Evaluation 21 31 30 12 6 0 0 52 18 193
2018 Data sciences 20 28 28 16 6 1 2 49 22 166
2018 Policy 21 28 27 12 10 0 1 50 23 347
2018 Project management 16 28 26 17 12 0 1 45 29 539
2018 Other services to the public 20 27 30 13 9 0 0 48 22 1790
2018 None of the above 23 28 27 13 8 0 1 52 21 3118
2017 Client contact centre 23 26 26 14 8 0 3 51 23 3280
2017 Health care practitioners 37 18 15 18 5 3 4 59 25 27
2017 Federal regulators 16 27 27 18 12 0 1 43 30 236
2017 Compliance, inspection and enforcement 17 30 28 15 9 0 1 47 24 8858
2017 Communications or public affairs 21 28 25 14 11 0 1 50 25 326
2017 Access to information and privacy 27 23 23 14 11 0 1 51 26 269
2017 Security 29 32 25 10 4 0 0 61 14 245
2017 Science and technology 17 27 30 14 11 0 2 45 25 257
2017 Library services 14 14 24 31 17 0 0 28 48 29
2017 Legal services 17 28 23 14 17 1 0 45 32 110
2017 Administration and operations 22 29 26 14 8 0 1 52 22 2446
2017 Human resources 13 25 27 19 15 0 0 38 35 965
2017 Financial management 21 29 26 15 8 1 0 51 23 667
2017 Procurement 21 38 20 17 4 0 0 58 21 69
2017 Real property 23 31 29 9 5 1 2 56 15 119
2017 Materiel management 31 31 27 7 5 0 0 62 12 117
2017 Information management 22 28 28 12 10 0 1 51 21 263
2017 Information technology 20 31 26 13 8 0 2 53 21 2570
2017 Internal audit 20 28 30 13 6 1 2 49 20 280
2017 Evaluation 25 33 32 7 1 1 1 59 9 143
2017 Data sciences 22 38 24 11 2 1 2 62 13 179
2017 Policy 22 33 23 16 7 0 1 55 22 340
2017 Project management 17 32 27 13 9 0 1 49 23 514
2017 Other services to the public 23 27 26 13 9 0 2 50 23 1816
2017 None of the above 22 29 25 13 8 1 2 52 22 4589

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 24 19 9 8 1 8 60 19 3414
2018 Health care practitioners 35 33 15 11 3 0 3 70 14 41
2018 Federal regulators 26 27 25 11 8 0 3 55 20 246
2018 Compliance, inspection and enforcement 24 29 24 12 8 0 2 55 21 8719
2018 Communications or public affairs 18 26 29 15 11 0 1 45 26 350
2018 Access to information and privacy 32 27 17 11 10 0 2 60 22 325
2018 Security 36 29 18 12 4 0 1 67 16 224
2018 Science and technology 24 28 27 10 9 0 2 53 20 171
2018 Library services 14 40 26 7 13 0 0 54 20 28
2018 Legal services 25 25 19 19 10 1 2 51 29 112
2018 Administration and operations 27 29 22 13 7 1 2 58 20 2386
2018 Human resources 18 29 27 15 10 0 1 47 25 1009
2018 Financial management 24 29 24 13 9 1 1 54 22 691
2018 Procurement 26 29 23 10 10 0 1 56 20 72
2018 Real property 25 30 25 10 7 1 2 57 18 143
2018 Materiel management 44 24 23 5 3 0 1 69 8 138
2018 Information management 32 28 23 8 6 1 1 62 14 299
2018 Information technology 24 31 23 13 7 0 1 56 20 2423
2018 Internal audit 26 28 27 10 5 1 2 56 16 383
2018 Evaluation 34 26 26 9 4 0 2 61 13 191
2018 Data sciences 26 28 23 13 7 1 3 56 20 165
2018 Policy 25 31 23 13 8 1 0 56 21 348
2018 Project management 21 28 24 18 9 0 1 49 27 539
2018 Other services to the public 30 28 22 11 7 1 2 59 18 1779
2018 None of the above 31 28 22 10 6 1 2 60 16 3106
2017 Client contact centre 30 22 18 10 8 1 10 59 21 3277
2017 Health care practitioners 49 21 11 7 5 3 4 75 13 27
2017 Federal regulators 18 34 24 15 8 0 2 53 23 235
2017 Compliance, inspection and enforcement 25 30 22 13 8 1 2 56 21 8852
2017 Communications or public affairs 25 26 22 17 9 0 2 52 26 327
2017 Access to information and privacy 31 23 19 9 12 1 5 58 22 271
2017 Security 32 34 23 6 3 0 2 67 10 246
2017 Science and technology 19 31 28 11 9 0 1 51 20 255
2017 Library services 14 31 27 14 14 0 0 45 28 29
2017 Legal services 27 21 25 13 11 1 2 49 26 111
2017 Administration and operations 27 29 22 12 6 1 3 58 19 2436
2017 Human resources 18 30 25 16 11 0 1 48 27 964
2017 Financial management 25 30 20 13 9 1 2 56 23 665
2017 Procurement 27 33 20 12 3 0 4 63 16 70
2017 Real property 22 35 23 12 4 2 2 59 17 120
2017 Materiel management 38 32 17 8 2 1 3 72 10 117
2017 Information management 28 30 26 8 6 1 1 59 15 263
2017 Information technology 24 33 21 12 7 1 3 59 19 2568
2017 Internal audit 27 28 23 13 6 1 2 57 19 280
2017 Evaluation 37 32 14 8 3 2 4 73 12 143
2017 Data sciences 36 31 14 12 3 1 3 70 16 180
2017 Policy 28 28 22 12 8 0 1 57 20 342
2017 Project management 23 28 26 15 7 0 2 51 22 512
2017 Other services to the public 31 28 18 11 7 1 5 62 19 1813
2017 None of the above 29 29 20 11 6 1 4 61 18 4581

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 23 21 13 11 2 4 52 26 3418
2018 Health care practitioners 50 24 12 7 2 3 3 78 10 41
2018 Federal regulators 27 23 22 16 9 2 2 52 26 245
2018 Compliance, inspection and enforcement 30 24 21 12 8 2 3 57 22 8717
2018 Communications or public affairs 20 25 24 18 11 0 1 46 30 351
2018 Access to information and privacy 36 21 15 10 15 1 2 58 26 324
2018 Security 22 33 24 16 4 0 1 55 21 227
2018 Science and technology 22 31 22 14 5 3 3 57 19 171
2018 Library services 14 26 26 22 13 0 0 40 35 28
2018 Legal services 22 27 18 13 16 0 4 51 30 114
2018 Administration and operations 28 25 22 14 8 1 2 55 23 2390
2018 Human resources 16 24 24 18 17 0 1 40 36 1008
2018 Financial management 30 25 24 11 8 1 2 57 19 683
2018 Procurement 26 22 24 15 9 1 3 49 26 74
2018 Real property 22 33 18 11 11 2 2 57 24 143
2018 Materiel management 35 24 20 13 6 1 1 60 19 139
2018 Information management 31 25 22 13 8 1 0 56 22 299
2018 Information technology 21 27 23 16 11 1 1 49 27 2423
2018 Internal audit 34 24 21 9 8 1 4 61 17 383
2018 Evaluation 38 31 16 10 4 0 1 70 14 193
2018 Data sciences 30 23 19 17 7 1 4 55 25 164
2018 Policy 30 25 20 16 6 2 1 56 23 347
2018 Project management 22 22 26 15 13 0 2 45 29 535
2018 Other services to the public 32 24 19 12 10 2 2 58 23 1782
2018 None of the above 32 24 20 11 8 2 3 59 20 3107
2017 Client contact centre 24 22 19 15 12 2 4 50 29 3281
2017 Health care practitioners 43 14 15 15 5 3 4 61 22 26
2017 Federal regulators 22 23 21 19 9 3 4 48 30 235
2017 Compliance, inspection and enforcement 30 24 19 12 8 2 5 58 21 8852
2017 Communications or public affairs 25 24 22 16 10 1 2 51 26 327
2017 Access to information and privacy 36 17 17 11 15 2 3 55 27 271
2017 Security 33 29 19 11 5 0 2 63 17 246
2017 Science and technology 21 24 27 8 9 5 6 51 19 257
2017 Library services 3 21 28 27 17 3 0 25 46 29
2017 Legal services 22 17 25 19 14 3 0 41 34 110
2017 Administration and operations 29 25 21 13 9 1 3 56 23 2451
2017 Human resources 17 23 23 18 18 0 2 40 37 967
2017 Financial management 30 26 19 11 9 2 3 59 21 667
2017 Procurement 29 25 25 16 4 0 1 55 20 69
2017 Real property 33 28 17 7 9 2 3 65 17 120
2017 Materiel management 27 27 23 11 10 1 2 55 21 118
2017 Information management 24 28 24 10 12 0 2 53 22 265
2017 Information technology 23 27 23 15 9 1 3 52 25 2570
2017 Internal audit 30 19 26 12 6 2 6 53 19 279
2017 Evaluation 32 33 14 12 6 1 3 68 18 143
2017 Data sciences 32 27 19 12 5 1 4 62 18 180
2017 Policy 28 27 21 14 8 1 2 56 22 342
2017 Project management 23 24 23 17 11 0 2 48 28 509
2017 Other services to the public 28 23 19 14 11 3 3 54 26 1816
2017 None of the above 30 24 19 12 9 2 4 57 22 4587

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 57 17 10 3 2 1 11 83 5 3407
2018 Health care practitioners 64 19 7 3 0 3 5 90 3 41
2018 Federal regulators 57 15 12 2 2 0 12 81 5 246
2018 Compliance, inspection and enforcement 63 16 6 2 1 1 11 89 4 8720
2018 Communications or public affairs 46 24 11 7 5 0 7 75 13 351
2018 Access to information and privacy 63 18 9 3 3 0 3 84 7 322
2018 Security 62 18 10 3 1 0 6 86 4 227
2018 Science and technology 55 22 7 2 2 0 10 87 5 170
2018 Library services 63 30 4 0 3 0 0 93 3 28
2018 Legal services 57 14 11 3 4 0 9 79 9 114
2018 Administration and operations 59 17 10 3 2 1 9 84 6 2391
2018 Human resources 48 20 13 7 4 0 7 74 12 1008
2018 Financial management 55 22 9 4 2 0 6 83 7 686
2018 Procurement 59 21 6 3 1 0 9 89 4 75
2018 Real property 54 21 11 2 1 1 10 84 4 144
2018 Materiel management 66 19 6 3 1 0 4 89 5 139
2018 Information management 62 17 8 3 2 1 7 86 5 299
2018 Information technology 50 26 11 5 2 0 5 80 8 2428
2018 Internal audit 57 16 11 2 1 1 13 84 3 386
2018 Evaluation 67 20 5 1 0 0 7 94 1 193
2018 Data sciences 61 19 9 2 2 1 7 86 5 166
2018 Policy 62 14 11 2 3 0 8 84 5 347
2018 Project management 52 19 10 5 4 0 9 79 9 539
2018 Other services to the public 62 17 8 2 2 1 8 87 5 1783
2018 None of the above 62 15 7 3 1 1 12 88 4 3104
2017 Client contact centre 51 18 10 3 2 1 16 83 6 3280
2017 Health care practitioners 61 11 0 5 0 3 19 93 7 27
2017 Federal regulators 53 21 9 4 1 1 11 83 6 236
2017 Compliance, inspection and enforcement 57 15 6 2 1 1 18 89 4 8828
2017 Communications or public affairs 49 21 14 3 5 0 8 76 8 327
2017 Access to information and privacy 60 14 8 2 3 0 12 84 6 270
2017 Security 60 21 6 1 1 0 10 91 3 245
2017 Science and technology 46 25 11 3 3 0 12 81 6 255
2017 Library services 49 10 7 0 4 0 31 85 5 29
2017 Legal services 53 15 11 5 4 1 12 78 9 110
2017 Administration and operations 54 18 8 3 2 1 14 84 6 2444
2017 Human resources 44 23 12 6 4 1 11 75 11 966
2017 Financial management 55 19 10 4 3 1 9 81 8 667
2017 Procurement 53 17 6 3 1 0 20 87 5 69
2017 Real property 56 23 7 3 1 2 9 88 5 120
2017 Materiel management 57 21 9 2 1 0 11 88 3 115
2017 Information management 55 18 8 1 3 1 14 86 4 264
2017 Information technology 49 25 10 4 2 1 8 81 8 2570
2017 Internal audit 51 16 10 4 1 2 15 82 5 277
2017 Evaluation 56 26 5 1 0 1 13 94 1 143
2017 Data sciences 59 17 5 4 1 1 13 88 6 180
2017 Policy 55 20 7 3 1 0 14 87 5 340
2017 Project management 54 21 9 3 1 1 12 85 5 513
2017 Other services to the public 58 15 6 3 1 1 17 88 4 1813
2017 None of the above 56 14 7 2 2 2 18 87 4 4575

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 35 25 22 9 8 0 2 61 17 3429
2018 Health care practitioners 36 22 25 10 5 0 3 60 15 41
2018 Federal regulators 36 30 21 10 3 0 0 66 13 246
2018 Compliance, inspection and enforcement 36 29 19 9 6 0 1 65 15 8739
2018 Communications or public affairs 28 29 21 13 8 0 0 57 21 352
2018 Access to information and privacy 45 26 17 6 5 0 1 72 11 325
2018 Security 34 28 23 9 5 0 0 63 15 227
2018 Science and technology 36 26 17 13 5 1 1 64 19 168
2018 Library services 26 40 24 0 10 0 0 65 10 28
2018 Legal services 27 32 21 11 8 0 1 60 19 115
2018 Administration and operations 39 26 20 8 6 0 1 65 14 2394
2018 Human resources 32 28 20 11 8 0 1 61 19 1011
2018 Financial management 32 29 20 10 9 0 1 61 19 690
2018 Procurement 37 37 17 7 0 0 1 76 7 75
2018 Real property 41 27 20 4 6 1 1 69 10 144
2018 Materiel management 48 25 12 6 7 0 1 74 13 137
2018 Information management 35 32 22 7 4 0 1 67 11 300
2018 Information technology 35 30 19 9 6 0 1 65 15 2435
2018 Internal audit 40 28 17 8 5 1 2 70 13 385
2018 Evaluation 41 29 15 10 5 0 2 70 15 191
2018 Data sciences 38 29 16 7 8 1 1 68 15 166
2018 Policy 38 25 21 7 8 0 0 63 15 345
2018 Project management 32 27 22 9 10 0 1 59 19 540
2018 Other services to the public 36 27 20 9 6 0 1 64 16 1785
2018 None of the above 39 26 19 8 6 0 2 66 14 3108
2017 Client contact centre 32 28 22 10 6 0 1 61 17 3276
2017 Health care practitioners 34 32 15 7 5 3 4 71 13 27
2017 Federal regulators 35 32 21 8 4 0 1 67 12 235
2017 Compliance, inspection and enforcement 32 31 21 10 6 0 1 63 16 8829
2017 Communications or public affairs 27 29 22 14 7 0 0 56 21 326
2017 Access to information and privacy 37 28 20 10 5 0 0 66 14 268
2017 Security 34 32 19 10 5 0 0 66 15 244
2017 Science and technology 29 33 22 9 7 0 0 62 16 256
2017 Library services 18 34 34 7 4 0 3 54 11 29
2017 Legal services 29 32 26 6 6 0 1 62 12 111
2017 Administration and operations 35 30 21 8 5 0 1 66 13 2443
2017 Human resources 30 31 19 13 7 0 0 61 20 962
2017 Financial management 33 29 21 10 5 1 1 64 15 667
2017 Procurement 38 29 22 11 0 0 0 67 11 69
2017 Real property 30 38 17 8 5 1 0 69 14 119
2017 Materiel management 32 28 23 10 7 0 1 61 17 116
2017 Information management 31 31 26 10 2 0 1 63 12 263
2017 Information technology 34 32 18 9 5 0 1 67 14 2562
2017 Internal audit 36 28 21 8 5 0 2 65 14 276
2017 Evaluation 43 26 17 6 6 1 0 70 13 142
2017 Data sciences 35 32 18 9 2 1 3 69 12 179
2017 Policy 34 28 21 10 7 0 0 62 17 340
2017 Project management 32 30 21 9 7 0 1 62 16 513
2017 Other services to the public 33 32 20 9 6 0 1 65 15 1814
2017 None of the above 35 30 19 8 5 1 1 66 14 4561

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 29 23 10 6 1 2 59 17 3419
2018 Health care practitioners 31 41 17 6 3 0 3 74 9 41
2018 Federal regulators 27 35 26 7 4 0 0 62 11 246
2018 Compliance, inspection and enforcement 23 36 23 10 6 1 1 60 17 8730
2018 Communications or public affairs 22 38 22 12 5 0 1 61 17 348
2018 Access to information and privacy 41 27 17 9 4 1 2 70 14 323
2018 Security 34 38 21 5 2 0 0 72 7 225
2018 Science and technology 24 32 26 9 7 1 2 57 16 166
2018 Library services 33 30 11 11 14 0 0 64 25 27
2018 Legal services 29 36 20 9 5 0 0 66 14 113
2018 Administration and operations 31 34 21 8 3 1 1 66 12 2394
2018 Human resources 25 36 25 8 4 1 1 62 12 1013
2018 Financial management 30 34 22 8 4 1 1 66 12 691
2018 Procurement 33 36 25 3 1 0 1 70 4 75
2018 Real property 28 34 20 9 8 1 0 63 17 142
2018 Materiel management 37 36 16 7 3 1 0 73 10 139
2018 Information management 28 39 19 9 4 1 1 67 13 298
2018 Information technology 29 36 21 8 4 1 1 66 12 2431
2018 Internal audit 29 34 21 9 4 1 3 65 13 386
2018 Evaluation 35 34 18 8 4 0 1 70 12 192
2018 Data sciences 25 40 19 11 4 1 1 66 15 167
2018 Policy 30 34 18 10 6 1 1 65 16 349
2018 Project management 26 37 23 8 4 0 1 65 13 534
2018 Other services to the public 30 35 20 8 5 1 2 66 13 1776
2018 None of the above 31 32 20 8 4 1 2 66 13 3108
2017 Client contact centre 28 30 22 10 6 1 4 61 16 3275
2017 Health care practitioners 34 42 9 8 0 3 4 82 8 26
2017 Federal regulators 26 34 23 8 6 0 1 62 15 234
2017 Compliance, inspection and enforcement 24 34 23 11 6 1 2 59 18 8824
2017 Communications or public affairs 30 31 23 10 6 0 0 62 16 324
2017 Access to information and privacy 37 28 21 7 2 2 3 68 10 270
2017 Security 32 40 19 6 2 0 0 72 8 245
2017 Science and technology 21 29 26 15 6 1 2 51 21 257
2017 Library services 21 44 7 25 3 0 0 65 28 29
2017 Legal services 20 37 24 10 5 3 2 59 16 110
2017 Administration and operations 33 32 19 9 4 1 2 67 13 2439
2017 Human resources 28 34 21 10 6 1 1 63 16 958
2017 Financial management 33 34 18 8 4 2 1 69 12 667
2017 Procurement 36 39 17 4 3 0 0 75 7 69
2017 Real property 23 36 20 12 5 2 1 61 18 120
2017 Materiel management 34 37 18 6 3 0 2 73 9 115
2017 Information management 33 34 20 6 5 1 2 68 11 263
2017 Information technology 29 36 19 9 4 1 2 67 13 2563
2017 Internal audit 34 26 21 9 5 1 4 63 15 278
2017 Evaluation 42 30 13 5 6 1 2 75 11 142
2017 Data sciences 29 37 22 5 2 1 4 69 7 179
2017 Policy 28 35 23 9 5 0 1 64 14 340
2017 Project management 32 34 18 8 5 0 2 68 14 513
2017 Other services to the public 33 31 20 9 4 1 3 66 14 1807
2017 None of the above 32 31 20 9 4 2 3 66 13 4554

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 27 24 12 7 1 3 55 20 3419
2018 Health care practitioners 25 30 27 9 8 0 0 55 17 41
2018 Federal regulators 20 32 28 14 6 0 1 52 20 246
2018 Compliance, inspection and enforcement 19 31 26 14 8 1 1 51 23 8727
2018 Communications or public affairs 17 27 30 16 8 0 1 45 24 349
2018 Access to information and privacy 34 26 19 12 8 0 1 61 20 323
2018 Security 30 37 21 8 4 0 1 67 11 225
2018 Science and technology 21 26 31 11 9 0 2 48 20 167
2018 Library services 23 25 30 8 14 0 0 48 22 27
2018 Legal services 21 35 25 13 5 0 0 56 19 113
2018 Administration and operations 23 33 23 13 6 1 1 57 19 2394
2018 Human resources 18 31 28 17 5 0 1 50 22 1008
2018 Financial management 22 33 24 13 6 0 1 56 20 690
2018 Procurement 27 40 26 5 1 0 0 67 7 75
2018 Real property 24 32 24 13 7 1 0 56 20 142
2018 Materiel management 35 26 22 11 4 0 2 62 15 140
2018 Information management 19 39 21 12 8 0 1 59 20 300
2018 Information technology 21 35 25 12 5 0 1 57 17 2426
2018 Internal audit 27 31 25 9 5 1 2 60 14 386
2018 Evaluation 31 30 21 14 4 0 1 61 18 192
2018 Data sciences 24 30 22 13 8 1 1 56 21 167
2018 Policy 26 34 20 13 5 0 1 61 19 348
2018 Project management 18 31 27 15 8 0 1 49 23 536
2018 Other services to the public 24 31 24 11 7 1 1 56 19 1771
2018 None of the above 26 31 21 12 7 1 2 58 20 3107
2017 Client contact centre 26 28 22 12 7 1 4 57 21 3276
2017 Health care practitioners 30 29 18 11 5 3 4 63 17 27
2017 Federal regulators 19 35 24 12 8 0 1 55 21 235
2017 Compliance, inspection and enforcement 19 30 24 15 9 1 1 50 25 8830
2017 Communications or public affairs 23 26 25 17 7 1 1 50 25 326
2017 Access to information and privacy 34 27 18 13 6 1 1 62 19 269
2017 Security 29 37 17 14 2 0 1 66 16 245
2017 Science and technology 23 25 24 16 9 1 3 50 25 257
2017 Library services 14 31 34 21 0 0 0 45 21 29
2017 Legal services 24 27 23 15 6 3 2 53 22 111
2017 Administration and operations 25 33 22 13 6 1 2 58 19 2441
2017 Human resources 16 33 25 15 10 0 1 49 25 963
2017 Financial management 29 28 23 12 6 1 1 58 19 665
2017 Procurement 16 48 23 11 1 0 0 64 13 69
2017 Real property 24 27 22 17 8 2 1 52 25 120
2017 Materiel management 26 39 20 9 4 0 3 67 13 116
2017 Information management 23 36 20 13 7 0 1 60 20 263
2017 Information technology 22 34 22 13 5 1 2 59 19 2559
2017 Internal audit 25 29 27 10 6 1 2 56 16 277
2017 Evaluation 36 34 16 6 5 1 2 72 11 142
2017 Data sciences 25 33 24 11 2 2 4 61 14 178
2017 Policy 24 30 23 17 4 0 1 55 21 340
2017 Project management 22 30 24 15 8 0 1 53 23 512
2017 Other services to the public 26 30 21 13 6 1 3 58 20 1810
2017 None of the above 26 30 22 13 7 1 2 58 20 4560

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 28 20 9 5 1 2 66 14 3416
2018 Health care practitioners 37 41 17 0 3 0 3 80 3 41
2018 Federal regulators 29 40 19 9 3 0 1 69 12 245
2018 Compliance, inspection and enforcement 29 32 21 10 6 0 1 63 16 8726
2018 Communications or public affairs 27 31 19 12 10 0 0 59 22 346
2018 Access to information and privacy 37 29 20 7 6 0 1 67 13 324
2018 Security 34 37 17 8 2 0 2 72 11 225
2018 Science and technology 30 25 25 12 7 0 1 55 19 167
2018 Library services 42 37 3 0 18 0 0 79 18 27
2018 Legal services 35 29 24 9 4 0 0 64 12 114
2018 Administration and operations 33 31 19 10 4 0 1 65 15 2391
2018 Human resources 27 32 22 12 5 0 2 60 17 1009
2018 Financial management 31 33 18 12 6 0 1 64 17 691
2018 Procurement 36 45 15 4 0 0 0 81 4 75
2018 Real property 25 32 25 11 6 0 0 57 18 142
2018 Materiel management 43 33 14 7 4 0 0 75 10 138
2018 Information management 27 33 22 10 5 0 2 62 16 300
2018 Information technology 30 33 21 9 5 0 1 64 15 2432
2018 Internal audit 33 31 18 11 3 1 3 66 15 384
2018 Evaluation 35 33 18 7 6 0 2 69 13 191
2018 Data sciences 26 31 17 16 9 1 1 57 26 167
2018 Policy 31 35 17 12 5 0 1 66 17 346
2018 Project management 24 34 22 10 8 0 1 59 18 537
2018 Other services to the public 35 32 17 9 5 1 2 69 14 1776
2018 None of the above 34 29 20 9 6 1 2 64 15 3104
2017 Client contact centre 37 28 17 8 5 1 3 69 13 3276
2017 Health care practitioners 48 18 18 9 0 3 4 71 10 27
2017 Federal regulators 33 30 14 14 5 0 3 65 20 235
2017 Compliance, inspection and enforcement 29 32 20 11 6 1 2 62 17 8822
2017 Communications or public affairs 28 28 21 13 7 0 2 58 21 325
2017 Access to information and privacy 35 32 16 11 3 0 3 69 14 269
2017 Security 31 38 16 11 2 0 1 71 13 245
2017 Science and technology 28 25 25 11 7 1 3 55 19 256
2017 Library services 41 27 18 14 0 0 0 69 14 29
2017 Legal services 24 35 19 13 4 0 4 62 18 111
2017 Administration and operations 33 34 19 9 4 0 2 68 13 2443
2017 Human resources 27 31 21 12 7 0 1 59 20 964
2017 Financial management 35 29 19 10 4 1 1 66 14 667
2017 Procurement 39 35 20 6 0 0 0 74 6 69
2017 Real property 25 40 14 10 7 2 2 67 18 120
2017 Materiel management 36 33 15 12 2 0 2 70 14 116
2017 Information management 31 35 17 10 5 0 2 67 16 262
2017 Information technology 30 35 19 9 4 1 2 66 14 2558
2017 Internal audit 29 33 20 9 6 1 3 64 16 278
2017 Evaluation 42 30 17 4 4 0 4 75 8 142
2017 Data sciences 26 33 24 10 2 2 4 62 13 179
2017 Policy 30 33 17 14 4 1 1 65 18 340
2017 Project management 27 30 21 13 7 0 2 58 20 510
2017 Other services to the public 38 29 17 8 5 1 3 69 14 1813
2017 None of the above 34 31 17 9 5 1 2 67 15 4560

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 27 24 15 10 0 1 51 25 3411
2018 Health care practitioners 22 35 27 11 5 0 0 56 17 41
2018 Federal regulators 24 27 26 15 7 0 1 52 22 246
2018 Compliance, inspection and enforcement 20 30 26 15 8 0 1 51 23 8710
2018 Communications or public affairs 27 35 19 14 5 0 0 62 19 348
2018 Access to information and privacy 27 33 21 11 7 0 1 61 18 322
2018 Security 32 33 20 10 3 0 1 66 13 224
2018 Science and technology 31 30 23 7 6 0 2 63 13 167
2018 Library services 22 24 31 15 6 0 0 47 22 27
2018 Legal services 24 29 32 10 5 0 0 53 15 114
2018 Administration and operations 27 31 24 11 6 0 1 59 17 2390
2018 Human resources 21 32 24 15 6 0 1 54 22 1003
2018 Financial management 25 31 24 13 6 0 1 57 19 690
2018 Procurement 29 33 24 12 1 0 0 62 14 74
2018 Real property 33 30 19 11 7 0 1 63 18 140
2018 Materiel management 35 39 15 7 4 0 1 74 11 139
2018 Information management 29 31 24 9 6 0 1 60 15 300
2018 Information technology 28 32 21 12 6 1 1 61 18 2426
2018 Internal audit 31 24 25 12 7 0 1 56 19 383
2018 Evaluation 27 28 23 13 7 0 2 56 20 190
2018 Data sciences 35 34 19 6 6 1 0 69 12 167
2018 Policy 31 33 18 14 3 0 1 65 17 345
2018 Project management 28 30 24 10 7 0 1 59 17 536
2018 Other services to the public 25 30 23 13 8 1 1 56 21 1771
2018 None of the above 29 28 22 11 8 0 1 59 19 3099
2017 Client contact centre 23 29 23 13 9 1 3 54 22 3270
2017 Health care practitioners 30 32 15 13 4 3 4 66 17 27
2017 Federal regulators 22 31 25 11 10 1 1 53 21 234
2017 Compliance, inspection and enforcement 20 32 24 14 8 1 1 53 23 8809
2017 Communications or public affairs 33 27 21 10 6 0 2 62 17 326
2017 Access to information and privacy 28 30 23 11 7 0 1 59 18 270
2017 Security 31 28 25 8 5 0 2 61 13 242
2017 Science and technology 28 29 23 11 6 1 2 59 17 256
2017 Library services 22 35 25 18 0 0 0 57 18 28
2017 Legal services 21 29 21 20 7 1 2 51 28 111
2017 Administration and operations 29 32 22 10 5 0 1 62 16 2440
2017 Human resources 22 31 25 14 7 0 1 53 21 961
2017 Financial management 26 31 21 14 7 1 1 58 21 666
2017 Procurement 31 32 23 13 0 0 0 64 13 68
2017 Real property 26 38 17 12 4 2 2 66 16 120
2017 Materiel management 38 36 13 8 3 1 2 76 11 116
2017 Information management 29 33 19 11 6 0 2 64 17 263
2017 Information technology 27 32 21 11 6 1 2 61 18 2555
2017 Internal audit 27 35 20 11 5 1 2 64 16 275
2017 Evaluation 35 36 18 6 3 1 2 72 10 142
2017 Data sciences 29 37 18 10 2 1 3 69 12 178
2017 Policy 32 29 21 11 4 1 1 63 16 339
2017 Project management 27 33 22 11 4 0 2 62 16 512
2017 Other services to the public 26 30 21 12 9 0 1 57 21 1807
2017 None of the above 26 30 21 12 7 1 2 58 20 4548

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 55 21 12 4 4 0 4 79 8 3407
2018 Health care practitioners 60 17 19 2 0 0 3 78 2 41
2018 Federal regulators 49 20 15 6 6 0 3 72 12 246
2018 Compliance, inspection and enforcement 48 25 13 7 4 0 2 75 11 8678
2018 Communications or public affairs 54 25 10 6 3 0 2 81 10 347
2018 Access to information and privacy 61 22 7 3 5 0 2 85 8 324
2018 Security 62 22 11 2 2 0 0 84 4 224
2018 Science and technology 53 22 10 10 2 0 3 77 12 166
2018 Library services 52 7 12 19 10 0 0 59 29 27
2018 Legal services 45 27 12 7 6 0 3 74 14 113
2018 Administration and operations 59 22 10 4 2 0 3 83 7 2381
2018 Human resources 55 23 12 4 3 0 3 81 7 1005
2018 Financial management 58 22 8 5 4 0 3 82 9 690
2018 Procurement 67 25 5 0 1 0 1 93 1 75
2018 Real property 58 23 8 3 6 0 1 82 10 140
2018 Materiel management 53 28 12 5 2 0 0 81 7 137
2018 Information management 58 24 9 2 3 0 3 85 6 295
2018 Information technology 52 23 13 5 4 0 2 78 9 2425
2018 Internal audit 52 22 14 4 3 0 4 77 8 386
2018 Evaluation 61 15 13 4 4 0 3 79 8 191
2018 Data sciences 58 21 10 4 4 1 2 81 9 167
2018 Policy 52 19 12 8 5 1 3 74 14 345
2018 Project management 58 19 10 6 4 0 4 80 10 534
2018 Other services to the public 55 23 11 5 2 0 3 81 8 1772
2018 None of the above 58 20 11 4 3 1 3 81 8 3093
2017 Client contact centre 53 23 13 4 3 0 4 80 7 3286
2017 Health care practitioners 66 11 7 11 5 0 0 77 16 27
2017 Federal regulators 48 28 12 6 4 1 1 78 10 235
2017 Compliance, inspection and enforcement 46 26 15 7 4 0 2 74 11 8856
2017 Communications or public affairs 61 17 11 5 4 0 2 80 9 327
2017 Access to information and privacy 63 18 12 3 1 0 2 83 4 270
2017 Security 63 21 9 3 2 0 2 86 5 246
2017 Science and technology 47 22 15 9 5 0 3 70 14 256
2017 Library services 34 35 10 10 10 0 0 69 20 29
2017 Legal services 44 21 15 11 6 0 2 67 17 111
2017 Administration and operations 60 22 9 4 2 0 2 84 7 2448
2017 Human resources 58 22 10 4 4 0 2 81 8 967
2017 Financial management 62 19 9 5 2 1 2 84 7 666
2017 Procurement 80 11 9 0 0 0 0 91 0 70
2017 Real property 63 23 6 2 2 2 2 90 3 120
2017 Materiel management 48 32 13 6 2 0 0 80 8 118
2017 Information management 59 22 12 3 2 0 2 82 5 265
2017 Information technology 55 24 11 5 2 0 3 81 8 2573
2017 Internal audit 49 25 14 5 2 0 5 78 7 279
2017 Evaluation 55 23 8 6 4 0 4 81 11 143
2017 Data sciences 50 28 12 3 4 1 3 81 7 178
2017 Policy 45 25 16 5 6 0 2 72 11 342
2017 Project management 64 18 10 3 2 0 2 84 6 515
2017 Other services to the public 55 24 11 4 3 0 3 81 8 1819
2017 None of the above 55 21 12 5 3 1 3 79 8 4591

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 65 15 8 2 2 1 6 86 5 3412
2018 Health care practitioners 71 16 8 3 0 0 3 90 3 41
2018 Federal regulators 63 15 7 2 3 1 9 87 5 245
2018 Compliance, inspection and enforcement 66 16 7 3 3 1 6 87 6 8709
2018 Communications or public affairs 73 12 5 2 2 0 5 90 5 348
2018 Access to information and privacy 72 15 5 3 3 0 3 89 6 323
2018 Security 79 10 4 1 1 0 4 93 3 225
2018 Science and technology 65 22 5 1 2 1 4 91 3 167
2018 Library services 70 11 0 8 11 0 0 82 18 27
2018 Legal services 61 14 12 4 3 0 7 80 7 114
2018 Administration and operations 71 14 5 2 2 0 5 90 4 2390
2018 Human resources 70 14 6 2 2 1 7 90 4 1012
2018 Financial management 68 13 7 3 3 0 5 86 6 688
2018 Procurement 72 15 6 0 1 0 5 93 1 73
2018 Real property 67 21 3 1 3 1 4 92 4 142
2018 Materiel management 71 18 3 4 4 1 1 90 7 140
2018 Information management 67 18 6 2 2 1 4 89 4 299
2018 Information technology 69 15 6 2 2 1 6 90 4 2429
2018 Internal audit 63 18 9 2 2 1 6 87 4 386
2018 Evaluation 72 15 5 2 0 0 5 92 2 191
2018 Data sciences 69 12 7 2 2 1 7 88 4 167
2018 Policy 71 12 6 3 2 1 5 88 6 345
2018 Project management 72 12 5 3 2 0 5 89 6 535
2018 Other services to the public 69 14 7 2 2 1 5 87 5 1767
2018 None of the above 68 15 6 2 2 1 6 89 4 3097

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 69 13 7 3 3 1 5 86 7 3411
2018 Health care practitioners 81 2 7 5 0 0 4 87 5 41
2018 Federal regulators 67 13 8 2 4 1 5 85 7 246
2018 Compliance, inspection and enforcement 64 16 7 4 5 1 3 84 9 8709
2018 Communications or public affairs 73 13 4 2 2 0 4 90 5 348
2018 Access to information and privacy 74 12 6 4 2 0 3 88 6 323
2018 Security 80 10 6 2 1 0 1 92 3 224
2018 Science and technology 68 11 6 6 4 2 3 84 10 167
2018 Library services 77 8 3 0 11 0 0 85 11 27
2018 Legal services 61 19 9 4 4 1 3 83 8 113
2018 Administration and operations 71 12 6 4 3 1 3 87 7 2396
2018 Human resources 75 11 4 2 2 0 5 91 5 1010
2018 Financial management 68 13 6 4 4 0 3 85 9 690
2018 Procurement 72 16 7 1 0 3 1 92 1 75
2018 Real property 72 12 2 4 8 1 1 86 12 141
2018 Materiel management 74 11 5 3 6 1 0 86 9 140
2018 Information management 69 13 6 3 4 0 4 86 8 301
2018 Information technology 72 12 5 3 3 1 4 88 7 2427
2018 Internal audit 66 15 9 2 3 1 4 85 6 386
2018 Evaluation 70 15 6 2 2 1 3 89 4 191
2018 Data sciences 68 15 6 4 4 1 1 85 9 166
2018 Policy 71 10 7 4 4 0 4 85 8 348
2018 Project management 69 11 6 3 5 1 4 85 9 534
2018 Other services to the public 71 12 6 3 3 1 4 87 7 1767
2018 None of the above 68 14 6 3 4 1 4 87 7 3101
2017 Client contact centre 70 13 6 3 2 1 5 88 6 3285
2017 Health care practitioners 76 9 11 0 0 0 4 89 0 26
2017 Federal regulators 66 17 5 4 4 2 3 86 8 236
2017 Compliance, inspection and enforcement 66 15 7 4 4 1 4 85 8 8864
2017 Communications or public affairs 77 12 2 2 3 1 3 93 5 328
2017 Access to information and privacy 72 13 6 3 2 1 4 89 5 270
2017 Security 80 9 4 2 1 1 3 93 3 246
2017 Science and technology 67 13 8 4 6 0 2 82 10 256
2017 Library services 76 10 0 0 0 3 11 100 0 29
2017 Legal services 64 13 11 3 3 1 6 83 6 110
2017 Administration and operations 72 12 6 3 3 1 3 87 7 2447
2017 Human resources 75 11 4 3 2 1 3 90 6 967
2017 Financial management 72 13 5 3 3 1 3 88 6 666
2017 Procurement 87 4 3 1 1 0 3 94 3 70
2017 Real property 68 13 6 3 4 1 5 86 8 120
2017 Materiel management 65 23 5 2 3 2 1 90 4 118
2017 Information management 74 9 8 5 1 0 3 86 6 265
2017 Information technology 74 12 4 3 2 1 4 90 6 2564
2017 Internal audit 62 14 7 6 3 0 7 82 10 279
2017 Evaluation 71 15 3 3 3 1 5 90 6 142
2017 Data sciences 73 9 3 4 2 1 7 89 7 180
2017 Policy 68 13 7 4 4 1 4 85 8 342
2017 Project management 73 11 6 3 3 1 3 87 6 513
2017 Other services to the public 73 12 5 4 3 1 3 88 7 1817
2017 None of the above 70 13 6 3 3 1 5 87 7 4587

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 61 23 8 3 2 0 2 87 5 3424
2018 Health care practitioners 64 22 10 4 0 0 0 86 4 41
2018 Federal regulators 57 25 11 4 1 0 3 84 5 247
2018 Compliance, inspection and enforcement 56 28 9 3 2 0 1 85 5 8742
2018 Communications or public affairs 57 27 11 3 2 0 1 85 4 351
2018 Access to information and privacy 64 23 7 3 2 0 1 87 5 324
2018 Security 54 28 11 3 2 0 1 83 5 225
2018 Science and technology 63 24 5 2 2 0 4 90 4 170
2018 Library services 63 22 8 0 6 0 0 86 6 28
2018 Legal services 52 31 10 3 3 0 1 84 6 113
2018 Administration and operations 53 28 11 4 2 0 2 83 7 2411
2018 Human resources 56 26 10 4 2 0 2 84 6 1009
2018 Financial management 54 26 12 4 3 0 1 80 8 691
2018 Procurement 54 31 11 1 3 0 0 85 4 75
2018 Real property 58 28 7 4 2 0 1 86 7 141
2018 Materiel management 52 30 12 1 4 1 0 83 5 140
2018 Information management 55 27 11 3 3 0 1 83 6 300
2018 Information technology 53 28 11 4 3 0 2 82 7 2426
2018 Internal audit 60 25 7 1 2 1 3 89 4 387
2018 Evaluation 59 22 14 2 2 1 1 82 4 190
2018 Data sciences 52 29 11 3 4 1 1 82 7 164
2018 Policy 58 25 9 3 3 0 1 85 6 346
2018 Project management 52 27 9 6 3 0 2 81 10 535
2018 Other services to the public 57 28 9 3 2 0 1 86 5 1791
2018 None of the above 56 25 11 4 3 0 2 82 7 3115
2017 Client contact centre 62 23 7 3 1 0 4 89 4 3279
2017 Health care practitioners 79 11 10 0 0 0 0 90 0 27
2017 Federal regulators 53 32 6 4 2 1 2 88 6 236
2017 Compliance, inspection and enforcement 57 27 9 3 1 0 2 87 4 8848
2017 Communications or public affairs 53 30 10 3 2 0 2 85 5 328
2017 Access to information and privacy 58 24 8 4 2 0 4 85 6 270
2017 Security 54 32 8 3 1 0 1 87 5 246
2017 Science and technology 58 23 11 4 2 0 2 82 6 257
2017 Library services 65 21 7 3 0 0 3 89 4 29
2017 Legal services 53 26 14 4 0 0 4 82 4 111
2017 Administration and operations 55 28 9 3 2 0 2 85 5 2447
2017 Human resources 57 27 7 3 3 0 3 86 6 968
2017 Financial management 61 23 7 5 2 1 2 86 6 667
2017 Procurement 65 28 7 0 0 0 0 93 0 70
2017 Real property 52 32 11 2 1 1 2 86 3 120
2017 Materiel management 38 44 9 3 3 2 1 84 6 118
2017 Information management 56 28 12 2 0 0 1 85 3 264
2017 Information technology 56 27 9 3 3 0 2 85 6 2571
2017 Internal audit 53 22 12 6 1 0 5 80 8 280
2017 Evaluation 59 24 10 1 3 0 4 86 4 143
2017 Data sciences 54 31 5 4 1 1 4 89 5 180
2017 Policy 58 26 8 4 1 0 2 86 6 339
2017 Project management 58 26 9 4 2 0 2 85 6 514
2017 Other services to the public 60 24 9 3 2 0 2 86 5 1814
2017 None of the above 58 25 9 3 2 0 3 86 5 4581

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 60 18 10 5 4 0 2 80 10 3419
2018 Health care practitioners 51 37 10 3 0 0 0 88 3 41
2018 Federal regulators 54 22 11 7 3 1 2 78 10 247
2018 Compliance, inspection and enforcement 50 24 12 6 6 0 1 75 13 8709
2018 Communications or public affairs 54 25 9 6 6 0 1 79 11 349
2018 Access to information and privacy 67 16 6 5 6 0 1 83 10 323
2018 Security 62 21 9 4 3 1 1 84 7 225
2018 Science and technology 46 27 9 8 6 1 4 77 14 170
2018 Library services 57 22 11 3 7 0 0 79 10 28
2018 Legal services 52 21 12 5 9 0 1 73 15 110
2018 Administration and operations 57 21 11 5 4 0 2 79 10 2397
2018 Human resources 59 21 9 6 2 0 2 83 8 1009
2018 Financial management 55 22 10 6 6 0 1 78 12 690
2018 Procurement 57 28 10 4 1 0 0 85 5 75
2018 Real property 53 20 12 6 9 0 0 73 15 143
2018 Materiel management 61 20 7 6 4 0 1 82 10 137
2018 Information management 60 20 10 3 5 0 1 81 9 297
2018 Information technology 59 22 9 5 4 0 2 82 9 2419
2018 Internal audit 56 22 9 5 4 1 3 81 9 385
2018 Evaluation 60 26 7 5 3 0 0 85 7 189
2018 Data sciences 52 21 12 6 7 1 1 74 13 163
2018 Policy 60 18 11 4 4 1 1 80 9 346
2018 Project management 55 23 10 5 6 0 2 79 11 534
2018 Other services to the public 57 22 9 5 4 1 1 80 10 1787
2018 None of the above 59 20 9 5 5 1 2 80 11 3096
2017 Client contact centre 61 19 8 5 3 0 4 84 8 3280
2017 Health care practitioners 64 21 15 0 0 0 0 85 0 26
2017 Federal regulators 56 20 8 6 7 2 2 78 14 234
2017 Compliance, inspection and enforcement 54 23 10 6 5 0 2 78 11 8854
2017 Communications or public affairs 62 19 8 5 4 0 2 83 9 328
2017 Access to information and privacy 63 17 9 4 2 0 4 84 7 271
2017 Security 65 20 6 5 2 1 1 87 7 245
2017 Science and technology 52 24 9 9 5 0 1 76 14 256
2017 Library services 69 14 7 7 3 0 0 83 10 29
2017 Legal services 44 28 17 5 3 0 3 74 8 111
2017 Administration and operations 62 19 8 5 4 0 2 83 9 2448
2017 Human resources 63 18 7 5 5 0 2 83 10 965
2017 Financial management 63 18 8 4 4 1 1 83 9 665
2017 Procurement 69 24 1 4 1 0 0 93 6 70
2017 Real property 59 18 7 6 8 1 2 79 14 120
2017 Materiel management 55 27 8 6 2 2 1 84 8 118
2017 Information management 67 15 8 6 4 0 1 82 10 265
2017 Information technology 63 19 7 4 3 1 2 85 7 2566
2017 Internal audit 54 18 10 6 6 1 5 77 13 280
2017 Evaluation 64 18 5 2 5 1 4 87 7 143
2017 Data sciences 60 20 8 4 3 1 4 84 7 180
2017 Policy 58 21 10 5 3 0 2 81 9 342
2017 Project management 60 20 8 5 4 0 2 82 9 513
2017 Other services to the public 65 17 7 5 3 0 2 84 8 1814
2017 None of the above 61 19 8 4 4 1 3 83 8 4586

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 56 9 5 2 1 0 27 90 4 3391
2018 Health care practitioners 71 5 3 0 0 0 22 97 0 41
2018 Federal regulators 51 11 7 4 1 0 27 85 6 241
2018 Compliance, inspection and enforcement 47 11 5 2 1 0 35 89 4 8682
2018 Communications or public affairs 52 9 6 1 1 0 30 88 3 347
2018 Access to information and privacy 61 7 4 1 1 0 25 92 3 320
2018 Security 50 12 6 1 1 0 28 88 4 222
2018 Science and technology 53 10 1 2 1 0 34 95 5 168
2018 Library services 44 11 0 0 3 0 42 95 5 28
2018 Legal services 48 13 7 2 1 0 29 86 4 110
2018 Administration and operations 52 12 6 2 1 0 26 87 4 2384
2018 Human resources 48 13 6 2 1 0 29 87 5 1000
2018 Financial management 55 11 4 3 1 1 25 89 6 686
2018 Procurement 49 16 1 5 0 0 28 90 8 74
2018 Real property 54 11 4 1 2 0 29 91 4 141
2018 Materiel management 65 8 6 2 3 1 16 87 6 140
2018 Information management 60 9 5 1 0 0 25 92 2 296
2018 Information technology 54 13 6 2 1 0 24 88 4 2417
2018 Internal audit 58 9 4 2 1 1 25 91 3 384
2018 Evaluation 64 9 2 1 1 0 24 96 2 188
2018 Data sciences 48 12 6 2 1 1 30 86 4 162
2018 Policy 54 9 4 2 1 0 30 91 4 340
2018 Project management 54 13 6 2 1 0 25 88 4 534
2018 Other services to the public 51 10 5 1 1 1 31 90 3 1775
2018 None of the above 55 9 4 1 1 0 29 91 3 3083
2017 Client contact centre 57 9 4 1 0 1 28 93 3 3281
2017 Health care practitioners 68 6 0 0 0 3 22 100 0 27
2017 Federal regulators 54 14 5 2 1 0 23 90 4 234
2017 Compliance, inspection and enforcement 48 10 4 2 1 0 35 89 4 8849
2017 Communications or public affairs 53 10 4 1 0 0 31 92 2 327
2017 Access to information and privacy 62 9 2 1 0 0 24 95 2 270
2017 Security 53 15 5 2 0 0 25 91 3 246
2017 Science and technology 49 11 4 2 2 0 32 88 6 254
2017 Library services 48 10 0 0 0 0 41 100 0 29
2017 Legal services 44 10 3 0 2 1 41 93 3 111
2017 Administration and operations 54 13 5 2 1 0 25 90 4 2442
2017 Human resources 54 11 4 1 1 0 28 91 4 965
2017 Financial management 58 11 5 2 1 1 22 89 4 662
2017 Procurement 64 7 8 0 0 0 20 90 0 70
2017 Real property 57 14 6 0 1 1 22 91 1 119
2017 Materiel management 55 18 3 1 1 2 20 94 2 117
2017 Information management 61 9 4 1 1 0 25 93 2 265
2017 Information technology 56 13 5 2 1 1 23 90 4 2566
2017 Internal audit 55 11 3 3 0 1 27 91 5 279
2017 Evaluation 62 14 3 1 0 0 20 95 2 142
2017 Data sciences 56 13 3 1 0 1 27 96 1 180
2017 Policy 52 8 5 1 1 1 32 90 3 342
2017 Project management 58 13 5 1 1 0 22 91 2 514
2017 Other services to the public 56 9 3 1 1 1 30 93 2 1813
2017 None of the above 55 9 4 1 1 1 30 92 3 4589

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 53 19 12 6 4 0 5 77 11 3406
2018 Health care practitioners 63 25 5 0 2 0 5 93 2 41
2018 Federal regulators 58 22 9 4 2 0 5 84 7 247
2018 Compliance, inspection and enforcement 48 26 14 5 2 0 5 78 7 8705
2018 Communications or public affairs 65 18 4 2 1 0 10 92 4 350
2018 Access to information and privacy 67 15 10 2 2 0 6 86 3 323
2018 Security 69 17 5 3 0 2 5 91 3 224
2018 Science and technology 45 17 17 8 3 1 9 69 12 170
2018 Library services 64 19 3 0 3 0 11 93 3 28
2018 Legal services 55 24 16 1 3 0 2 80 4 112
2018 Administration and operations 64 20 6 2 1 1 7 91 3 2386
2018 Human resources 64 16 8 2 2 0 9 88 4 1007
2018 Financial management 65 18 5 2 2 1 7 90 4 690
2018 Procurement 61 24 7 3 0 0 5 90 3 75
2018 Real property 61 25 6 2 1 1 4 90 4 142
2018 Materiel management 69 18 9 3 0 0 1 88 3 139
2018 Information management 66 18 8 0 0 0 7 91 1 300
2018 Information technology 66 16 6 1 1 0 10 90 3 2421
2018 Internal audit 61 17 9 3 1 1 9 86 4 386
2018 Evaluation 68 17 7 2 2 0 5 89 3 189
2018 Data sciences 69 13 5 4 1 1 7 88 6 163
2018 Policy 62 21 7 4 1 1 5 87 5 347
2018 Project management 67 17 5 2 0 0 8 91 3 531
2018 Other services to the public 56 23 11 3 2 1 5 83 5 1788
2018 None of the above 63 18 8 3 2 0 7 87 4 3082
2017 Client contact centre 53 19 12 5 4 1 7 78 10 3264
2017 Health care practitioners 83 7 0 0 0 3 7 100 0 27
2017 Federal regulators 60 23 8 4 1 1 3 87 5 232
2017 Compliance, inspection and enforcement 50 25 12 4 2 1 6 81 6 8802
2017 Communications or public affairs 67 16 5 3 2 0 8 90 5 325
2017 Access to information and privacy 65 14 11 4 1 0 4 83 5 267
2017 Security 68 18 5 2 0 1 5 93 2 243
2017 Science and technology 49 19 15 8 2 0 7 73 12 254
2017 Library services 76 10 0 3 0 0 11 96 4 29
2017 Legal services 53 25 10 3 1 2 6 85 4 110
2017 Administration and operations 68 16 5 2 0 0 8 92 2 2427
2017 Human resources 68 14 6 1 1 0 9 91 3 964
2017 Financial management 68 16 6 2 1 1 7 90 4 659
2017 Procurement 68 19 6 1 0 0 6 92 2 69
2017 Real property 59 18 10 2 2 2 7 84 4 120
2017 Materiel management 64 21 3 3 0 2 7 93 4 117
2017 Information management 68 14 6 1 0 0 10 92 1 262
2017 Information technology 68 15 4 1 1 1 11 93 2 2561
2017 Internal audit 62 16 7 1 1 0 13 90 2 277
2017 Evaluation 63 20 7 1 1 2 7 91 2 143
2017 Data sciences 70 10 4 1 0 1 15 95 1 180
2017 Policy 65 22 6 1 1 1 5 92 2 337
2017 Project management 73 13 4 2 0 1 7 94 2 512
2017 Other services to the public 60 19 9 4 2 1 6 84 6 1810
2017 None of the above 63 17 7 2 1 1 10 89 3 4562

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 40 16 13 11 17 0 3 57 29 3430
2018 Health care practitioners 65 20 5 0 10 0 0 86 10 40
2018 Federal regulators 64 13 9 3 6 0 4 81 10 243
2018 Compliance, inspection and enforcement 58 19 8 5 6 1 4 80 12 8739
2018 Communications or public affairs 65 14 7 5 6 0 4 82 11 350
2018 Access to information and privacy 53 18 11 7 9 0 2 72 17 322
2018 Security 71 12 9 2 4 0 2 84 7 225
2018 Science and technology 60 17 6 5 5 2 5 83 11 170
2018 Library services 57 21 4 4 10 0 4 82 14 28
2018 Legal services 64 15 3 3 10 0 5 84 13 113
2018 Administration and operations 62 15 7 5 7 1 4 80 13 2404
2018 Human resources 67 12 6 4 6 0 4 83 10 1012
2018 Financial management 61 17 6 5 8 0 3 80 13 692
2018 Procurement 63 24 4 1 5 0 3 89 7 75
2018 Real property 64 19 4 4 5 1 3 87 9 143
2018 Materiel management 47 16 18 6 12 0 1 64 18 140
2018 Information management 55 17 11 6 7 1 3 75 13 301
2018 Information technology 67 15 6 3 4 1 4 86 8 2428
2018 Internal audit 51 16 11 7 9 2 5 72 17 385
2018 Evaluation 47 17 8 7 17 0 3 67 25 190
2018 Data sciences 72 11 5 3 5 1 2 86 9 164
2018 Policy 71 11 5 5 4 0 3 85 10 346
2018 Project management 68 12 7 4 4 0 5 84 8 534
2018 Other services to the public 52 15 11 8 11 0 3 69 20 1791
2018 None of the above 53 15 10 6 11 1 4 71 19 3112
2017 Client contact centre 38 16 13 12 17 0 4 57 30 3288
2017 Health care practitioners 50 18 7 14 4 3 4 73 19 27
2017 Federal regulators 59 21 5 4 8 0 3 82 13 236
2017 Compliance, inspection and enforcement 52 21 9 6 7 1 4 77 14 8859
2017 Communications or public affairs 61 15 9 5 5 0 4 80 10 328
2017 Access to information and privacy 43 20 15 10 8 1 4 66 18 270
2017 Security 67 15 8 4 3 0 2 84 8 246
2017 Science and technology 60 17 10 4 4 0 5 81 9 256
2017 Library services 55 24 3 3 3 0 11 89 8 29
2017 Legal services 60 9 7 6 7 1 10 77 15 111
2017 Administration and operations 57 16 9 6 7 0 4 76 14 2450
2017 Human resources 64 14 7 4 5 1 5 83 9 967
2017 Financial management 59 17 7 7 7 0 3 79 14 662
2017 Procurement 55 23 9 4 4 0 4 82 9 70
2017 Real property 61 14 9 2 7 1 6 81 9 120
2017 Materiel management 43 21 13 6 14 1 1 65 21 117
2017 Information management 56 15 11 8 5 1 3 74 14 265
2017 Information technology 65 16 6 4 4 1 4 85 8 2573
2017 Internal audit 49 17 11 8 10 0 6 70 19 279
2017 Evaluation 53 15 11 6 8 1 5 72 16 143
2017 Data sciences 67 13 4 4 4 1 6 86 9 180
2017 Policy 65 14 7 4 4 1 5 84 9 342
2017 Project management 69 13 7 3 4 0 3 85 7 514
2017 Other services to the public 46 17 12 9 12 1 3 66 22 1818
2017 None of the above 49 17 11 8 10 1 5 70 19 4597

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 45 28 15 5 4 0 3 75 9 3422
2018 Health care practitioners 35 39 10 8 5 0 3 76 13 40
2018 Federal regulators 42 26 18 9 3 0 2 70 12 245
2018 Compliance, inspection and enforcement 42 32 16 5 3 0 2 76 9 8721
2018 Communications or public affairs 43 31 16 5 3 0 1 75 9 350
2018 Access to information and privacy 49 32 12 3 2 0 2 82 6 325
2018 Security 47 30 15 4 3 0 1 78 7 225
2018 Science and technology 49 27 15 3 3 0 4 79 6 170
2018 Library services 40 36 14 7 3 0 0 76 10 28
2018 Legal services 40 26 24 5 3 0 2 67 9 113
2018 Administration and operations 45 29 15 5 3 0 3 77 8 2401
2018 Human resources 45 30 16 4 2 0 2 77 7 1008
2018 Financial management 47 29 13 5 3 0 3 79 8 691
2018 Procurement 44 35 15 4 1 0 1 80 5 75
2018 Real property 48 27 15 7 3 0 1 75 9 143
2018 Materiel management 47 33 12 6 3 0 0 80 9 140
2018 Information management 46 28 15 5 1 0 3 77 7 300
2018 Information technology 50 29 12 5 2 0 2 80 7 2427
2018 Internal audit 48 28 15 4 2 1 2 78 6 385
2018 Evaluation 46 27 13 8 2 0 4 76 11 190
2018 Data sciences 41 29 15 11 3 1 1 71 14 164
2018 Policy 43 30 14 7 6 0 1 73 12 347
2018 Project management 42 33 15 5 2 0 3 77 8 533
2018 Other services to the public 44 30 15 5 3 0 2 76 9 1790
2018 None of the above 46 28 14 6 3 0 3 77 9 3098
2017 Client contact centre 44 29 14 5 3 0 3 77 9 3281
2017 Health care practitioners 56 22 11 4 0 3 4 84 4 27
2017 Federal regulators 48 32 13 3 3 0 3 82 5 236
2017 Compliance, inspection and enforcement 41 33 14 5 2 0 3 77 8 8849
2017 Communications or public affairs 48 29 14 4 2 0 2 79 7 328
2017 Access to information and privacy 52 29 12 4 2 0 1 82 6 269
2017 Security 44 33 14 7 2 0 0 77 9 245
2017 Science and technology 54 26 10 4 3 0 3 83 7 255
2017 Library services 45 34 21 0 0 0 0 79 0 29
2017 Legal services 43 38 11 6 0 0 3 83 6 111
2017 Administration and operations 48 31 13 4 2 0 2 81 6 2448
2017 Human resources 44 31 14 5 2 0 2 78 8 964
2017 Financial management 49 31 14 2 2 0 2 81 5 662
2017 Procurement 53 30 11 6 0 0 0 83 6 70
2017 Real property 45 33 11 4 1 2 4 83 6 120
2017 Materiel management 38 35 14 7 5 1 1 74 12 118
2017 Information management 43 34 17 3 2 0 1 78 5 264
2017 Information technology 49 28 12 5 2 0 3 80 7 2569
2017 Internal audit 45 24 16 8 3 0 4 72 11 280
2017 Evaluation 48 34 7 4 3 1 2 85 7 142
2017 Data sciences 48 32 15 2 1 1 3 82 2 180
2017 Policy 41 32 16 7 2 1 1 74 9 342
2017 Project management 47 30 14 5 3 0 2 78 8 513
2017 Other services to the public 45 31 13 5 2 0 3 78 8 1812
2017 None of the above 46 30 13 5 2 1 4 79 8 4584

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 31 36 14 5 0 0 44 19 3442
2018 Health care practitioners 25 44 19 8 5 0 0 69 13 41
2018 Federal regulators 11 33 39 13 4 0 0 44 17 245
2018 Compliance, inspection and enforcement 11 32 38 13 5 0 0 44 18 8779
2018 Communications or public affairs 11 35 36 16 2 0 1 46 18 352
2018 Access to information and privacy 23 31 31 11 4 0 0 54 15 326
2018 Security 17 40 33 10 1 0 0 57 11 226
2018 Science and technology 13 30 41 9 7 0 1 43 16 170
2018 Library services 7 34 46 0 14 0 0 41 14 28
2018 Legal services 14 28 34 20 4 0 0 42 24 114
2018 Administration and operations 18 33 35 10 4 0 0 51 14 2413
2018 Human resources 13 30 39 15 4 0 0 43 19 1018
2018 Financial management 16 35 34 11 4 0 0 51 15 693
2018 Procurement 15 45 36 3 1 0 0 60 4 75
2018 Real property 21 28 34 11 7 0 0 48 17 146
2018 Materiel management 28 36 29 6 2 0 0 64 8 140
2018 Information management 18 33 37 10 2 0 0 51 12 303
2018 Information technology 17 36 32 11 4 0 0 53 15 2445
2018 Internal audit 18 34 33 11 3 0 1 53 14 386
2018 Evaluation 18 34 31 13 4 0 0 52 17 193
2018 Data sciences 15 39 31 10 5 0 0 54 15 167
2018 Policy 14 38 30 15 3 0 0 52 18 349
2018 Project management 15 33 32 14 6 0 0 48 20 538
2018 Other services to the public 16 33 35 12 4 0 0 49 16 1784
2018 None of the above 17 32 34 12 5 0 0 49 17 3114
2017 Client contact centre 12 29 38 14 6 0 0 42 20 3287
2017 Health care practitioners 15 32 33 20 0 0 0 47 20 27
2017 Federal regulators 10 27 40 15 8 0 0 37 23 235
2017 Compliance, inspection and enforcement 9 29 41 14 6 0 0 39 20 8869
2017 Communications or public affairs 12 33 38 12 5 0 0 45 17 328
2017 Access to information and privacy 18 31 35 12 4 0 0 49 16 271
2017 Security 19 37 34 6 4 0 1 56 9 246
2017 Science and technology 9 28 42 16 6 0 0 37 21 257
2017 Library services 14 24 41 17 3 0 0 38 21 29
2017 Legal services 15 25 33 18 7 1 0 40 26 111
2017 Administration and operations 16 33 36 11 5 0 0 49 15 2456
2017 Human resources 11 28 37 16 7 0 0 39 23 967
2017 Financial management 13 32 39 11 4 0 0 46 15 667
2017 Procurement 20 36 34 8 1 0 0 56 10 70
2017 Real property 15 35 31 12 7 1 0 50 18 120
2017 Materiel management 22 32 31 11 3 0 0 54 14 118
2017 Information management 12 34 38 10 3 1 1 47 14 265
2017 Information technology 14 36 35 10 4 0 0 51 14 2576
2017 Internal audit 12 34 39 9 5 0 0 46 14 280
2017 Evaluation 15 40 33 10 1 0 0 55 12 143
2017 Data sciences 14 41 36 9 1 0 1 55 10 180
2017 Policy 15 34 36 10 5 0 0 49 15 342
2017 Project management 12 31 39 13 5 0 1 43 18 514
2017 Other services to the public 15 32 35 13 5 0 1 47 18 1819
2017 None of the above 15 30 36 12 6 1 1 45 18 4595

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 21 38 20 8 0 0 28 34 3402
2018 Health care practitioners 5 24 40 20 10 0 0 30 30 40
2018 Federal regulators 7 22 42 21 7 0 0 28 29 240
2018 Compliance, inspection and enforcement 10 19 42 21 7 0 0 28 29 8646
2018 Communications or public affairs 10 20 43 19 8 0 0 27 30 350
2018 Access to information and privacy 10 15 34 26 14 0 0 40 26 324
2018 Security 7 16 38 27 12 0 0 39 23 224
2018 Science and technology 9 18 43 18 11 0 0 30 27 168
2018 Library services 3 15 50 28 3 0 0 31 19 28
2018 Legal services 16 18 34 22 11 0 0 32 34 113
2018 Administration and operations 7 18 38 25 11 0 0 36 26 2369
2018 Human resources 9 21 40 23 7 0 0 30 30 1008
2018 Financial management 8 17 41 23 10 0 0 33 26 681
2018 Procurement 1 15 40 32 12 0 0 44 16 75
2018 Real property 9 21 33 25 10 0 1 36 30 140
2018 Materiel management 4 11 39 29 16 0 0 46 15 136
2018 Information management 10 13 40 25 11 0 0 36 23 299
2018 Information technology 8 16 40 26 11 0 0 37 23 2414
2018 Internal audit 6 12 42 25 13 1 1 39 19 384
2018 Evaluation 7 21 38 22 12 0 0 34 28 190
2018 Data sciences 7 15 40 29 9 0 1 38 22 162
2018 Policy 10 19 39 25 8 0 0 33 29 348
2018 Project management 11 20 41 19 8 0 1 28 31 532
2018 Other services to the public 11 18 37 22 12 0 0 34 29 1769
2018 None of the above 10 19 38 21 11 0 1 33 29 3089
2017 Client contact centre 11 22 39 19 9 0 1 28 33 3268
2017 Health care practitioners 11 24 43 15 8 0 0 23 34 27
2017 Federal regulators 8 18 44 22 7 0 0 29 27 235
2017 Compliance, inspection and enforcement 9 20 45 20 7 0 0 27 29 8832
2017 Communications or public affairs 7 19 38 28 8 0 0 36 26 327
2017 Access to information and privacy 8 17 37 21 16 0 0 37 25 270
2017 Security 6 13 45 20 15 0 1 36 19 245
2017 Science and technology 7 19 40 25 8 0 0 34 26 257
2017 Library services 3 25 34 31 7 0 0 38 28 29
2017 Legal services 14 21 36 22 5 0 2 28 35 111
2017 Administration and operations 6 17 41 23 12 0 1 35 24 2444
2017 Human resources 11 21 41 21 7 0 0 27 32 962
2017 Financial management 8 15 45 22 9 0 0 31 24 666
2017 Procurement 5 13 37 24 19 0 2 44 19 70
2017 Real property 7 17 40 20 15 0 0 35 25 120
2017 Materiel management 8 14 40 22 15 1 1 37 22 117
2017 Information management 6 18 43 20 13 0 0 32 24 264
2017 Information technology 6 16 38 27 11 0 1 39 22 2567
2017 Internal audit 6 16 40 24 13 0 0 37 23 278
2017 Evaluation 6 18 38 26 13 0 0 39 24 143
2017 Data sciences 2 13 39 31 12 1 1 44 16 180
2017 Policy 7 20 39 26 7 0 0 33 27 342
2017 Project management 9 15 45 23 7 0 1 30 25 512
2017 Other services to the public 9 20 38 21 11 0 1 32 29 1806
2017 None of the above 8 19 38 23 11 1 1 34 28 4575
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 37 29 18 7 6 2 1 38 62 3444
2018 Health care practitioners 41 29 15 8 3 3 3 43 57 41
2018 Federal regulators 36 34 16 7 5 1 1 37 63 246
2018 Compliance, inspection and enforcement 35 32 17 7 5 3 1 36 64 8777
2018 Communications or public affairs 39 33 15 6 5 1 1 40 60 350
2018 Access to information and privacy 46 29 15 4 3 1 2 48 52 327
2018 Security 43 29 14 8 2 3 0 44 56 227
2018 Science and technology 39 26 17 6 5 5 2 42 58 171
2018 Library services 45 26 15 14 0 0 0 45 55 28
2018 Legal services 32 30 18 8 9 4 0 33 67 114
2018 Administration and operations 41 30 15 6 4 2 1 42 58 2418
2018 Human resources 43 30 15 5 4 2 1 44 56 1016
2018 Financial management 38 30 17 7 5 3 1 39 61 695
2018 Procurement 45 27 15 8 1 4 0 47 53 74
2018 Real property 39 33 14 8 3 3 1 40 60 145
2018 Materiel management 50 28 13 6 3 1 0 50 50 141
2018 Information management 37 33 16 6 4 3 0 38 62 302
2018 Information technology 45 30 12 4 3 5 1 48 52 2446
2018 Internal audit 33 28 19 9 8 3 1 34 66 387
2018 Evaluation 33 31 19 8 4 4 0 34 66 194
2018 Data sciences 32 36 19 4 4 3 2 34 66 166
2018 Policy 39 28 19 4 7 2 1 40 60 349
2018 Project management 37 35 15 5 5 2 1 38 62 542
2018 Other services to the public 38 31 17 6 4 3 1 39 61 1797
2018 None of the above 38 30 16 7 6 3 1 40 60 3128
2017 Client contact centre 32 28 18 9 8 3 1 34 66 3289
2017 Health care practitioners 40 23 4 11 15 3 4 43 57 27
2017 Federal regulators 43 28 11 8 5 4 1 45 55 236
2017 Compliance, inspection and enforcement 37 29 17 7 6 4 1 39 61 8870
2017 Communications or public affairs 37 29 14 6 8 6 1 39 61 328
2017 Access to information and privacy 42 20 21 7 5 3 1 44 56 271
2017 Security 39 34 13 5 5 2 0 40 60 246
2017 Science and technology 45 26 12 5 3 8 1 50 50 257
2017 Library services 45 27 18 3 0 7 0 48 52 29
2017 Legal services 32 36 16 5 5 5 0 34 66 111
2017 Administration and operations 41 27 15 7 6 4 1 43 57 2453
2017 Human resources 41 29 14 7 6 2 1 42 58 968
2017 Financial management 35 31 17 8 5 4 0 37 63 667
2017 Procurement 40 31 18 3 7 1 0 40 60 70
2017 Real property 42 22 18 7 4 7 0 45 55 120
2017 Materiel management 42 25 18 6 5 3 0 44 56 118
2017 Information management 39 28 13 9 5 6 0 41 59 264
2017 Information technology 48 24 12 5 4 7 1 52 48 2575
2017 Internal audit 33 26 21 8 10 1 1 34 66 280
2017 Evaluation 29 28 24 8 6 4 1 30 70 143
2017 Data sciences 40 27 13 8 6 4 2 43 57 180
2017 Policy 41 30 11 8 6 4 0 42 58 341
2017 Project management 34 31 18 8 5 3 1 36 64 514
2017 Other services to the public 37 27 17 8 5 4 1 40 60 1819
2017 None of the above 37 27 17 8 6 4 1 39 61 4596

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 24 2040
2018 Health care practitioners 14 22
2018 Federal regulators 20 149
2018 Compliance, inspection and enforcement 15 5392
2018 Communications or public affairs 18 206
2018 Access to information and privacy 15 167
2018 Security 15 122
2018 Science and technology 13 93
2018 Library services 7 15
2018 Legal services 23 74
2018 Administration and operations 16 1355
2018 Human resources 16 556
2018 Financial management 19 410
2018 Procurement 11 38
2018 Real property 13 83
2018 Materiel management 25 69
2018 Information management 25 177
2018 Information technology 15 1195
2018 Internal audit 23 246
2018 Evaluation 23 123
2018 Data sciences 19 102
2018 Policy 19 202
2018 Project management 18 325
2018 Other services to the public 21 1048
2018 None of the above 20 1815
2017 Client contact centre 24 2058
2017 Health care practitioners 43 14
2017 Federal regulators 18 123
2017 Compliance, inspection and enforcement 16 5105
2017 Communications or public affairs 24 182
2017 Access to information and privacy 28 142
2017 Security 19 142
2017 Science and technology 11 118
2017 Library services 7 14
2017 Legal services 6 69
2017 Administration and operations 17 1323
2017 Human resources 19 534
2017 Financial management 18 398
2017 Procurement 18 41
2017 Real property 21 61
2017 Materiel management 24 63
2017 Information management 23 143
2017 Information technology 19 1133
2017 Internal audit 23 180
2017 Evaluation 24 92
2017 Data sciences 21 96
2017 Policy 18 188
2017 Project management 20 316
2017 Other services to the public 20 1032
2017 None of the above 22 2633

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 38 2040
2018 Health care practitioners 19 22
2018 Federal regulators 40 149
2018 Compliance, inspection and enforcement 32 5392
2018 Communications or public affairs 33 206
2018 Access to information and privacy 39 167
2018 Security 33 122
2018 Science and technology 31 93
2018 Library services 21 15
2018 Legal services 34 74
2018 Administration and operations 30 1355
2018 Human resources 28 556
2018 Financial management 33 410
2018 Procurement 19 38
2018 Real property 23 83
2018 Materiel management 13 69
2018 Information management 36 177
2018 Information technology 28 1195
2018 Internal audit 32 246
2018 Evaluation 29 123
2018 Data sciences 33 102
2018 Policy 36 202
2018 Project management 38 325
2018 Other services to the public 35 1048
2018 None of the above 32 1815
2017 Client contact centre 40 2058
2017 Health care practitioners 56 14
2017 Federal regulators 36 123
2017 Compliance, inspection and enforcement 35 5105
2017 Communications or public affairs 37 182
2017 Access to information and privacy 40 142
2017 Security 29 142
2017 Science and technology 32 118
2017 Library services 0 14
2017 Legal services 25 69
2017 Administration and operations 32 1323
2017 Human resources 31 534
2017 Financial management 35 398
2017 Procurement 32 41
2017 Real property 44 61
2017 Materiel management 17 63
2017 Information management 36 143
2017 Information technology 32 1133
2017 Internal audit 39 180
2017 Evaluation 39 92
2017 Data sciences 33 96
2017 Policy 34 188
2017 Project management 39 316
2017 Other services to the public 34 1032
2017 None of the above 34 2633

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 33 2040
2018 Health care practitioners 19 22
2018 Federal regulators 22 149
2018 Compliance, inspection and enforcement 22 5392
2018 Communications or public affairs 22 206
2018 Access to information and privacy 23 167
2018 Security 30 122
2018 Science and technology 21 93
2018 Library services 43 15
2018 Legal services 31 74
2018 Administration and operations 25 1355
2018 Human resources 24 556
2018 Financial management 22 410
2018 Procurement 11 38
2018 Real property 17 83
2018 Materiel management 20 69
2018 Information management 30 177
2018 Information technology 22 1195
2018 Internal audit 23 246
2018 Evaluation 28 123
2018 Data sciences 23 102
2018 Policy 30 202
2018 Project management 25 325
2018 Other services to the public 28 1048
2018 None of the above 26 1815
2017 Client contact centre 20 2058
2017 Health care practitioners 29 14
2017 Federal regulators 18 123
2017 Compliance, inspection and enforcement 14 5105
2017 Communications or public affairs 22 182
2017 Access to information and privacy 9 142
2017 Security 13 142
2017 Science and technology 13 118
2017 Library services 21 14
2017 Legal services 17 69
2017 Administration and operations 16 1323
2017 Human resources 20 534
2017 Financial management 15 398
2017 Procurement 12 41
2017 Real property 17 61
2017 Materiel management 9 63
2017 Information management 15 143
2017 Information technology 16 1133
2017 Internal audit 18 180
2017 Evaluation 17 92
2017 Data sciences 22 96
2017 Policy 21 188
2017 Project management 17 316
2017 Other services to the public 18 1032
2017 None of the above 15 2633

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 31 2040
2018 Health care practitioners 27 22
2018 Federal regulators 27 149
2018 Compliance, inspection and enforcement 32 5392
2018 Communications or public affairs 36 206
2018 Access to information and privacy 30 167
2018 Security 29 122
2018 Science and technology 31 93
2018 Library services 34 15
2018 Legal services 28 74
2018 Administration and operations 32 1355
2018 Human resources 32 556
2018 Financial management 34 410
2018 Procurement 39 38
2018 Real property 43 83
2018 Materiel management 26 69
2018 Information management 32 177
2018 Information technology 33 1195
2018 Internal audit 30 246
2018 Evaluation 32 123
2018 Data sciences 29 102
2018 Policy 28 202
2018 Project management 34 325
2018 Other services to the public 35 1048
2018 None of the above 31 1815
2017 Client contact centre 38 2058
2017 Health care practitioners 26 14
2017 Federal regulators 39 123
2017 Compliance, inspection and enforcement 37 5105
2017 Communications or public affairs 37 182
2017 Access to information and privacy 34 142
2017 Security 39 142
2017 Science and technology 35 118
2017 Library services 15 14
2017 Legal services 33 69
2017 Administration and operations 38 1323
2017 Human resources 40 534
2017 Financial management 40 398
2017 Procurement 51 41
2017 Real property 37 61
2017 Materiel management 34 63
2017 Information management 38 143
2017 Information technology 40 1133
2017 Internal audit 31 180
2017 Evaluation 35 92
2017 Data sciences 35 96
2017 Policy 34 188
2017 Project management 44 316
2017 Other services to the public 39 1032
2017 None of the above 33 2633

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 7 2040
2018 Health care practitioners 5 22
2018 Federal regulators 5 149
2018 Compliance, inspection and enforcement 5 5392
2018 Communications or public affairs 8 206
2018 Access to information and privacy 6 167
2018 Security 8 122
2018 Science and technology 12 93
2018 Library services 0 15
2018 Legal services 14 74
2018 Administration and operations 5 1355
2018 Human resources 6 556
2018 Financial management 6 410
2018 Procurement 5 38
2018 Real property 12 83
2018 Materiel management 1 69
2018 Information management 4 177
2018 Information technology 4 1195
2018 Internal audit 6 246
2018 Evaluation 7 123
2018 Data sciences 2 102
2018 Policy 9 202
2018 Project management 8 325
2018 Other services to the public 5 1048
2018 None of the above 5 1815
2017 Client contact centre 5 2058
2017 Health care practitioners 7 14
2017 Federal regulators 4 123
2017 Compliance, inspection and enforcement 4 5105
2017 Communications or public affairs 4 182
2017 Access to information and privacy 7 142
2017 Security 3 142
2017 Science and technology 4 118
2017 Library services 0 14
2017 Legal services 7 69
2017 Administration and operations 3 1323
2017 Human resources 6 534
2017 Financial management 6 398
2017 Procurement 10 41
2017 Real property 3 61
2017 Materiel management 2 63
2017 Information management 6 143
2017 Information technology 4 1133
2017 Internal audit 4 180
2017 Evaluation 3 92
2017 Data sciences 2 96
2017 Policy 4 188
2017 Project management 5 316
2017 Other services to the public 4 1032
2017 None of the above 4 2633

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 26 2040
2018 Health care practitioners 23 22
2018 Federal regulators 41 149
2018 Compliance, inspection and enforcement 39 5392
2018 Communications or public affairs 21 206
2018 Access to information and privacy 22 167
2018 Security 27 122
2018 Science and technology 31 93
2018 Library services 28 15
2018 Legal services 33 74
2018 Administration and operations 27 1355
2018 Human resources 25 556
2018 Financial management 32 410
2018 Procurement 39 38
2018 Real property 35 83
2018 Materiel management 26 69
2018 Information management 32 177
2018 Information technology 31 1195
2018 Internal audit 28 246
2018 Evaluation 28 123
2018 Data sciences 32 102
2018 Policy 38 202
2018 Project management 35 325
2018 Other services to the public 27 1048
2018 None of the above 28 1815

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 29 2040
2018 Health care practitioners 31 22
2018 Federal regulators 30 149
2018 Compliance, inspection and enforcement 32 5392
2018 Communications or public affairs 41 206
2018 Access to information and privacy 29 167
2018 Security 37 122
2018 Science and technology 28 93
2018 Library services 58 15
2018 Legal services 31 74
2018 Administration and operations 37 1355
2018 Human resources 40 556
2018 Financial management 30 410
2018 Procurement 32 38
2018 Real property 28 83
2018 Materiel management 45 69
2018 Information management 28 177
2018 Information technology 31 1195
2018 Internal audit 34 246
2018 Evaluation 28 123
2018 Data sciences 34 102
2018 Policy 34 202
2018 Project management 36 325
2018 Other services to the public 33 1048
2018 None of the above 35 1815
2017 Client contact centre 37 2058
2017 Health care practitioners 24 14
2017 Federal regulators 45 123
2017 Compliance, inspection and enforcement 46 5105
2017 Communications or public affairs 36 182
2017 Access to information and privacy 40 142
2017 Security 44 142
2017 Science and technology 42 118
2017 Library services 71 14
2017 Legal services 50 69
2017 Administration and operations 47 1323
2017 Human resources 48 534
2017 Financial management 45 398
2017 Procurement 36 41
2017 Real property 49 61
2017 Materiel management 48 63
2017 Information management 39 143
2017 Information technology 39 1133
2017 Internal audit 43 180
2017 Evaluation 39 92
2017 Data sciences 44 96
2017 Policy 50 188
2017 Project management 40 316
2017 Other services to the public 44 1032
2017 None of the above 47 2633

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Client contact centre 8 56 17 8 3 8 1936
2018 Health care practitioners 9 59 12 5 0 14 22
2018 Federal regulators 7 51 19 11 6 7 147
2018 Compliance, inspection and enforcement 6 50 19 9 4 11 5156
2018 Communications or public affairs 6 57 17 8 2 10 199
2018 Access to information and privacy 16 52 15 8 4 5 155
2018 Security 8 59 11 11 3 8 114
2018 Science and technology 4 53 16 9 7 11 87
2018 Library services 0 63 21 8 0 8 14
2018 Legal services 5 49 18 10 1 17 74
2018 Administration and operations 7 56 15 9 3 10 1273
2018 Human resources 7 58 17 6 4 8 527
2018 Financial management 6 54 19 9 3 8 385
2018 Procurement 15 57 12 9 0 6 33
2018 Real property 6 51 20 14 2 7 80
2018 Materiel management 14 57 10 13 2 5 63
2018 Information management 6 61 13 7 2 12 173
2018 Information technology 8 54 16 9 3 9 1118
2018 Internal audit 7 49 20 8 6 10 237
2018 Evaluation 11 54 18 10 4 2 118
2018 Data sciences 5 59 15 10 3 8 101
2018 Policy 4 52 14 10 6 13 187
2018 Project management 7 49 19 9 5 11 309
2018 Other services to the public 7 59 16 7 4 7 979
2018 None of the above 9 54 15 9 3 9 1689
2017 Client contact centre 7 62 16 7 2 6 2032
2017 Health care practitioners 7 79 7 7 0 0 14
2017 Federal regulators 5 59 18 11 2 4 121
2017 Compliance, inspection and enforcement 6 61 16 8 3 6 5062
2017 Communications or public affairs 8 56 19 4 3 10 179
2017 Access to information and privacy 6 67 16 6 1 3 144
2017 Security 7 57 19 10 4 4 139
2017 Science and technology 5 62 16 7 3 7 118
2017 Library services 7 65 28 0 0 0 14
2017 Legal services 11 52 21 6 3 7 67
2017 Administration and operations 9 61 15 8 2 6 1314
2017 Human resources 6 65 16 6 3 3 521
2017 Financial management 8 64 15 9 2 3 395
2017 Procurement 10 58 17 12 0 2 40
2017 Real property 2 56 21 11 3 7 60
2017 Materiel management 13 60 14 2 3 8 62
2017 Information management 5 64 18 5 1 7 140
2017 Information technology 10 61 14 7 2 5 1119
2017 Internal audit 6 62 15 7 3 7 178
2017 Evaluation 8 67 18 4 1 2 93
2017 Data sciences 3 65 10 11 3 7 96
2017 Policy 9 56 16 8 2 9 182
2017 Project management 8 56 16 7 5 8 309
2017 Other services to the public 8 65 13 5 2 7 1016
2017 None of the above 8 63 14 6 3 6 2573

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 53 47 2025
2018 Health care practitioners 55 45 22
2018 Federal regulators 53 47 150
2018 Compliance, inspection and enforcement 53 47 5341
2018 Communications or public affairs 45 55 206
2018 Access to information and privacy 65 35 166
2018 Security 64 36 120
2018 Science and technology 55 45 91
2018 Library services 46 54 15
2018 Legal services 55 45 73
2018 Administration and operations 52 48 1336
2018 Human resources 51 49 555
2018 Financial management 52 48 409
2018 Procurement 55 45 37
2018 Real property 58 42 83
2018 Materiel management 61 39 66
2018 Information management 51 49 176
2018 Information technology 59 41 1178
2018 Internal audit 50 50 247
2018 Evaluation 61 39 123
2018 Data sciences 64 36 104
2018 Policy 46 54 201
2018 Project management 56 44 320
2018 Other services to the public 58 42 1037
2018 None of the above 55 45 1784

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 53 16 11 5 6 1 9 76 12 3429
2018 Health care practitioners 50 22 5 5 12 3 5 77 17 41
2018 Federal regulators 55 20 9 5 4 1 7 81 10 245
2018 Compliance, inspection and enforcement 57 16 9 4 4 1 8 81 9 8742
2018 Communications or public affairs 48 17 11 10 7 1 7 71 18 352
2018 Access to information and privacy 63 15 9 4 3 0 6 83 8 324
2018 Security 52 16 12 8 7 1 6 72 15 222
2018 Science and technology 55 13 6 4 6 2 13 81 11 168
2018 Library services 57 19 0 6 3 0 15 89 11 28
2018 Legal services 53 15 12 9 4 2 6 73 13 114
2018 Administration and operations 54 16 10 6 5 2 7 77 12 2412
2018 Human resources 52 15 10 8 7 0 8 73 15 1016
2018 Financial management 52 17 13 6 6 1 6 74 12 693
2018 Procurement 42 33 11 3 5 0 7 80 9 74
2018 Real property 49 20 15 6 2 0 8 75 9 146
2018 Materiel management 57 17 12 5 4 3 3 79 9 140
2018 Information management 50 20 13 9 1 2 4 75 11 300
2018 Information technology 51 18 10 6 5 2 8 77 12 2439
2018 Internal audit 52 16 13 5 4 1 9 75 11 383
2018 Evaluation 58 14 11 4 3 4 7 80 7 193
2018 Data sciences 49 21 9 7 4 2 7 78 12 166
2018 Policy 55 13 11 7 6 0 8 74 14 348
2018 Project management 50 16 12 8 7 1 5 70 17 539
2018 Other services to the public 55 17 9 5 4 2 8 80 9 1783
2018 None of the above 54 15 10 5 5 2 9 78 11 3115

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 26 21 16 15 1 10 42 34 2030
2018 Health care practitioners 32 31 14 18 5 0 0 63 23 22
2018 Federal regulators 8 32 15 25 15 1 6 42 42 152
2018 Compliance, inspection and enforcement 9 25 21 17 17 2 9 38 38 5361
2018 Communications or public affairs 11 25 16 19 19 3 9 40 42 207
2018 Access to information and privacy 18 30 20 13 12 1 6 51 27 167
2018 Security 21 22 17 21 9 2 9 47 34 121
2018 Science and technology 12 24 21 11 23 2 7 40 37 92
2018 Library services 21 7 33 14 19 0 6 30 34 15
2018 Legal services 11 19 26 21 18 0 5 32 41 74
2018 Administration and operations 12 25 22 15 14 2 9 42 33 1347
2018 Human resources 16 27 19 16 12 2 9 48 31 554
2018 Financial management 15 24 21 15 16 1 8 43 33 407
2018 Procurement 19 16 16 18 19 3 11 40 42 38
2018 Real property 10 27 16 17 20 1 10 41 41 83
2018 Materiel management 20 23 28 12 6 4 7 49 20 69
2018 Information management 14 28 25 15 11 1 6 46 27 178
2018 Information technology 17 29 19 13 10 2 9 52 27 1188
2018 Internal audit 10 24 23 16 18 1 8 38 37 247
2018 Evaluation 13 21 23 17 14 1 12 39 35 123
2018 Data sciences 17 27 14 12 19 1 11 50 34 102
2018 Policy 8 27 18 14 20 3 10 41 39 202
2018 Project management 13 24 23 13 16 2 10 41 33 325
2018 Other services to the public 14 26 21 15 14 2 9 44 32 1042
2018 None of the above 12 24 22 14 15 2 10 42 34 1805
2017 Client contact centre 10 23 18 17 19 2 11 37 42 2073
2017 Health care practitioners 20 39 0 7 21 0 14 68 32 14
2017 Federal regulators 13 23 17 21 16 1 10 40 41 123
2017 Compliance, inspection and enforcement 9 21 19 17 22 3 10 34 44 5166
2017 Communications or public affairs 17 21 16 16 20 3 7 43 40 184
2017 Access to information and privacy 17 26 19 14 13 0 11 49 30 145
2017 Security 12 27 17 17 17 3 8 43 39 144
2017 Science and technology 12 24 14 17 13 4 17 45 38 118
2017 Library services 7 21 21 7 37 0 7 30 47 14
2017 Legal services 13 30 14 14 16 6 7 49 34 70
2017 Administration and operations 10 22 16 16 20 2 13 38 43 1341
2017 Human resources 14 23 14 15 20 1 13 43 41 539
2017 Financial management 15 24 16 15 20 1 10 44 39 400
2017 Procurement 16 14 10 12 29 2 17 37 51 41
2017 Real property 8 18 27 18 13 3 13 31 37 61
2017 Materiel management 10 25 25 12 14 5 9 40 30 64
2017 Information management 16 28 15 16 10 2 13 53 30 145
2017 Information technology 13 24 18 14 16 2 13 44 35 1147
2017 Internal audit 9 23 15 21 21 2 10 36 47 182
2017 Evaluation 14 26 19 16 16 0 9 44 35 93
2017 Data sciences 17 19 19 16 20 0 10 40 39 96
2017 Policy 11 20 14 12 30 1 12 36 48 188
2017 Project management 11 23 18 15 22 2 11 38 41 317
2017 Other services to the public 12 23 17 17 19 2 10 40 41 1042
2017 None of the above 11 21 19 16 19 2 12 37 41 2662

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 8 20 19 20 25 2 7 30 49 2033
2018 Health care practitioners 14 30 13 19 19 0 5 46 40 22
2018 Federal regulators 4 15 22 24 26 2 6 21 55 152
2018 Compliance, inspection and enforcement 6 20 19 21 25 2 7 28 51 5359
2018 Communications or public affairs 5 14 20 24 26 3 9 21 57 207
2018 Access to information and privacy 10 30 21 13 20 0 6 43 35 166
2018 Security 8 21 16 26 18 2 9 33 50 121
2018 Science and technology 7 25 20 16 26 3 3 34 45 92
2018 Library services 7 7 21 6 32 0 26 20 52 15
2018 Legal services 8 15 18 23 27 4 5 26 55 74
2018 Administration and operations 8 19 20 20 22 2 8 30 47 1343
2018 Human resources 10 18 17 19 18 2 15 34 46 555
2018 Financial management 8 21 20 18 23 2 9 32 46 409
2018 Procurement 8 22 16 26 22 0 5 32 51 37
2018 Real property 5 28 16 20 27 0 5 34 50 83
2018 Materiel management 16 28 16 10 16 4 10 51 30 69
2018 Information management 10 23 19 19 22 1 6 35 44 177
2018 Information technology 10 24 19 19 17 2 9 38 41 1189
2018 Internal audit 8 18 21 22 25 1 5 28 50 246
2018 Evaluation 9 18 18 21 25 1 9 29 51 123
2018 Data sciences 10 22 15 14 25 2 11 36 46 103
2018 Policy 4 21 14 19 31 2 7 28 56 202
2018 Project management 7 17 19 20 22 1 13 28 50 324
2018 Other services to the public 8 20 20 18 23 2 9 32 46 1040
2018 None of the above 8 20 21 18 24 2 7 30 47 1808
2017 Client contact centre 5 16 16 20 32 2 9 23 59 2071
2017 Health care practitioners 20 14 0 8 38 7 14 42 58 14
2017 Federal regulators 4 18 18 19 31 1 9 24 55 123
2017 Compliance, inspection and enforcement 4 15 16 19 35 3 8 22 61 5165
2017 Communications or public affairs 8 13 11 21 30 3 14 26 61 183
2017 Access to information and privacy 8 25 14 21 20 2 8 38 46 145
2017 Security 6 19 12 20 31 3 9 29 58 144
2017 Science and technology 5 19 15 18 31 3 10 28 55 118
2017 Library services 7 21 7 29 29 0 7 30 62 14
2017 Legal services 6 17 16 17 35 3 6 25 58 70
2017 Administration and operations 6 16 12 20 34 2 11 24 61 1336
2017 Human resources 5 14 11 20 30 2 18 24 63 539
2017 Financial management 8 18 16 15 31 2 10 30 52 400
2017 Procurement 5 22 7 14 34 0 17 33 58 41
2017 Real property 5 11 18 28 29 2 6 17 63 61
2017 Materiel management 7 14 22 29 20 2 6 23 54 64
2017 Information management 10 20 14 25 21 2 8 34 50 143
2017 Information technology 6 17 16 19 26 3 13 28 54 1148
2017 Internal audit 3 18 17 20 34 2 7 23 59 183
2017 Evaluation 10 18 13 16 29 2 13 33 53 94
2017 Data sciences 1 20 21 25 24 1 8 23 54 96
2017 Policy 5 15 13 15 39 1 11 23 62 187
2017 Project management 5 15 15 20 34 2 9 22 61 316
2017 Other services to the public 6 17 14 19 32 3 8 26 58 1040
2017 None of the above 6 14 17 19 33 2 9 23 58 2661
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