2018 Public Service Employee Survey Results by Theme for Property and Facility Management

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 34 42 12 8 5 0 0 75 13 160671
2018 Public Services and Procurement Canada 35 41 12 7 4 0 0 76 12 8788
2018 Real Property Branch 34 41 14 7 4 0 0 75 11 1078
2018 Property and Facility Management 33 42 13 7 4 0 0 75 11 137

Question 9. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 37 14 11 9 0 0 66 20 160988
2018 Public Services and Procurement Canada 30 38 15 9 7 0 0 69 16 8789
2018 Real Property Branch 30 37 16 9 7 0 0 68 16 1075
2018 Property and Facility Management 28 40 20 8 5 0 0 67 13 136

Question 10. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 50 35 9 3 2 0 0 85 5 160125
2018 Public Services and Procurement Canada 49 35 10 4 2 0 0 85 5 8763
2018 Real Property Branch 51 35 10 3 1 0 0 86 4 1072
2018 Property and Facility Management 60 29 8 3 0 0 0 89 3 136

Question 14. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 39 11 6 3 0 0 80 9 161156
2018 Public Services and Procurement Canada 40 40 12 5 3 0 0 80 8 8807
2018 Real Property Branch 40 40 13 5 2 0 0 80 8 1076
2018 Property and Facility Management 43 37 16 2 1 0 1 81 3 136

Question 43. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 35 32 17 9 7 1 0 67 16 160754
2018 Public Services and Procurement Canada 35 33 17 8 6 1 0 69 14 8792
2018 Real Property Branch 35 35 15 9 5 1 0 71 14 1075
2018 Property and Facility Management 36 33 16 8 8 0 0 69 16 136

Question 44. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 33 34 16 10 7 0 0 68 16 160146
2018 Public Services and Procurement Canada 33 36 16 9 5 0 0 70 14 8775
2018 Real Property Branch 33 38 16 8 5 0 0 71 13 1073
2018 Property and Facility Management 33 35 15 11 6 0 0 69 17 136

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 25 19 12 9 3 0 59 22 161050
2018 Public Services and Procurement Canada 30 26 21 11 8 3 1 58 20 8804
2018 Real Property Branch 31 26 20 12 7 4 0 59 20 1078
2018 Property and Facility Management 35 21 21 14 8 1 0 57 22 137
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 45 30 12 7 5 2 1 76 12 160474
2018 Public Services and Procurement Canada 46 31 11 5 4 2 1 79 10 8783
2018 Real Property Branch 45 30 12 6 4 2 0 76 11 1074
2018 Property and Facility Management 43 32 14 4 4 2 1 78 8 136

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 32 11 8 5 1 0 75 14 160177
2018 Public Services and Procurement Canada 43 33 11 7 5 1 0 77 12 8762
2018 Real Property Branch 41 33 12 7 6 1 0 75 13 1071
2018 Property and Facility Management 41 35 13 4 7 0 0 76 11 136

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 47 28 11 7 6 0 0 75 13 160605
2018 Public Services and Procurement Canada 48 29 11 6 5 0 0 78 11 8786
2018 Real Property Branch 46 29 12 6 6 1 0 76 12 1075
2018 Property and Facility Management 48 30 13 4 4 0 0 78 9 136

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 28 31 17 9 8 6 0 63 19 161481
2018 Public Services and Procurement Canada 28 33 17 8 5 8 0 67 14 8833
2018 Real Property Branch 30 33 18 7 5 6 0 67 14 1082
2018 Property and Facility Management 36 27 17 7 7 6 0 68 15 137

Question 30. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 31 18 13 11 2 0 58 24 161089
2018 Public Services and Procurement Canada 26 32 19 12 8 3 0 60 20 8808
2018 Real Property Branch 26 34 18 12 8 3 0 61 21 1082
2018 Property and Facility Management 31 31 16 6 13 4 0 64 20 138

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 29 21 16 12 5 0 48 30 160960
2018 Public Services and Procurement Canada 19 29 22 15 9 6 0 51 25 8809
2018 Real Property Branch 17 31 22 13 10 6 0 52 24 1082
2018 Property and Facility Management 22 36 16 10 12 5 0 60 23 137

Question 32. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 30 18 18 14 3 0 48 33 161278
2018 Public Services and Procurement Canada 18 33 20 16 10 3 0 53 26 8820
2018 Real Property Branch 18 36 20 14 9 3 0 56 23 1080
2018 Property and Facility Management 24 35 16 16 5 3 0 62 22 138
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 26 34 17 13 10 0 0 60 23 161141
2018 Public Services and Procurement Canada 28 35 18 11 8 0 0 63 19 8812
2018 Real Property Branch 29 35 16 12 8 0 1 64 20 1081
2018 Property and Facility Management 27 37 16 11 7 0 1 65 18 137

Question 7. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 41 13 11 5 0 0 71 16 161312
2018 Public Services and Procurement Canada 29 42 13 10 5 0 0 71 15 8823
2018 Real Property Branch 27 41 15 12 5 0 0 68 17 1083
2018 Property and Facility Management 31 38 15 13 2 0 1 70 15 138

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 22 19 16 14 13 2 41 36 160747
2018 Public Services and Procurement Canada 14 23 20 14 10 15 3 45 30 8782
2018 Real Property Branch 14 24 20 15 11 13 2 46 31 1072
2018 Property and Facility Management 18 29 21 8 15 7 2 52 25 136

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 35 12 9 6 1 0 73 15 160726
2018 Public Services and Procurement Canada 38 35 13 8 5 1 1 74 13 8792
2018 Real Property Branch 39 34 13 7 6 1 0 73 13 1074
2018 Property and Facility Management 39 33 15 7 4 0 1 73 12 136

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 34 16 10 6 3 6 65 18 36684
2018 Public Services and Procurement Canada 26 34 16 8 5 3 8 67 15 2253
2018 Real Property Branch 23 34 18 10 6 2 7 63 17 346
2018 Property and Facility Management 22 34 16 9 12 3 4 59 23 62

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 45 10 14 6 0 1 70 20 161510
2018 Public Services and Procurement Canada 26 44 11 13 6 0 0 71 19 8833
2018 Real Property Branch 25 41 12 16 6 0 0 67 22 1084
2018 Property and Facility Management 32 42 9 11 5 0 0 74 17 138

Question 2. My job is a good fit with my interests.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 39 11 6 3 0 0 80 10 161032
2018 Public Services and Procurement Canada 39 40 10 7 3 0 0 79 10 8814
2018 Real Property Branch 41 38 11 8 2 0 0 79 10 1082
2018 Property and Facility Management 36 45 9 9 1 0 0 81 11 138

Question 3. My job is a good fit with my skills.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 45 38 8 6 3 0 0 84 9 160117
2018 Public Services and Procurement Canada 45 38 8 6 3 0 0 84 8 8759
2018 Real Property Branch 46 36 10 6 2 0 0 82 8 1071
2018 Property and Facility Management 49 36 10 4 2 0 0 85 6 136

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 32 18 15 12 2 0 53 28 161004
2018 Public Services and Procurement Canada 24 35 19 11 8 2 0 60 20 8800
2018 Real Property Branch 22 35 20 12 10 2 0 58 22 1079
2018 Property and Facility Management 33 32 16 9 9 0 1 65 18 136

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 19 27 16 16 18 2 2 48 35 161071
2018 Public Services and Procurement Canada 23 31 16 13 13 2 2 56 28 8802
2018 Real Property Branch 23 30 17 14 13 2 2 54 28 1073
2018 Property and Facility Management 30 28 14 11 13 2 3 61 25 135

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 38 14 12 9 0 0 65 21 160686
2018 Public Services and Procurement Canada 29 38 15 11 7 0 0 68 17 8770
2018 Real Property Branch 30 40 15 10 6 0 0 70 15 1071
2018 Property and Facility Management 38 33 15 6 7 0 1 72 14 136

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 34 16 10 8 0 0 66 18 160340
2018 Public Services and Procurement Canada 33 35 16 9 6 0 0 69 15 8772
2018 Real Property Branch 35 34 16 8 6 0 0 69 15 1073
2018 Property and Facility Management 39 28 18 6 8 0 1 68 14 136

Question 13. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 37 15 11 7 0 0 67 18 160685
2018 Public Services and Procurement Canada 31 37 15 10 6 0 0 69 16 8779
2018 Real Property Branch 29 39 16 10 6 0 0 68 15 1075
2018 Property and Facility Management 33 38 15 9 5 0 0 71 13 136

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 35 22 11 8 3 0 57 20 161226
2018 Public Services and Procurement Canada 21 37 23 9 6 4 0 61 15 8816
2018 Real Property Branch 21 36 25 8 6 5 0 60 14 1076
2018 Property and Facility Management 23 33 29 6 6 4 0 58 12 136

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 33 11 8 5 0 0 76 13 161141
2018 Public Services and Procurement Canada 45 34 10 6 3 0 1 80 10 8817
2018 Real Property Branch 47 32 11 6 4 0 0 79 10 1082
2018 Property and Facility Management 44 35 11 5 5 0 0 79 10 138

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 32 17 8 5 0 1 70 13 161699
2018 Public Services and Procurement Canada 37 32 17 8 5 0 1 70 13 8842
2018 Real Property Branch 37 32 16 8 5 0 1 71 13 1083
2018 Property and Facility Management 30 48 9 5 7 0 1 80 11 138

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Public Service 27 39 35 161647
2018 Public Services and Procurement Canada 27 39 34 8835
2018 Real Property Branch 32 36 33 1082
2018 Property and Facility Management 42 22 36 136

Question 47. Please indicate your reason for leaving.

Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Public Service 17 33 30 6 8 6 43390
2018 Public Services and Procurement Canada 16 32 36 4 6 7 2397
2018 Real Property Branch 17 39 24 4 9 7 341
2018 Property and Facility Management 15 49 26 2 5 3 60
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 43 40 9 5 2 0 0 84 7 161313
2018 Public Services and Procurement Canada 42 42 9 4 2 0 0 85 6 8803
2018 Real Property Branch 41 42 10 4 2 1 0 84 7 1077
2018 Property and Facility Management 38 42 12 5 2 1 0 81 7 136

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 24 42 18 10 5 1 0 67 15 161017
2018 Public Services and Procurement Canada 23 44 19 9 4 1 0 68 13 8805
2018 Real Property Branch 23 44 18 9 4 2 0 68 14 1074
2018 Property and Facility Management 29 42 15 9 4 1 0 72 14 133

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 11 26 35 18 8 1 1 27 37 161147
2018 Public Services and Procurement Canada 12 27 35 17 7 1 2 25 39 8815
2018 Real Property Branch 11 26 36 17 6 1 1 24 38 1079
2018 Property and Facility Management 11 27 32 22 7 1 1 30 38 137

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 12 20 28 23 13 2 2 37 33 160571
2018 Public Services and Procurement Canada 12 21 29 21 12 3 2 35 35 8782
2018 Real Property Branch 11 21 31 22 10 2 2 34 34 1076
2018 Property and Facility Management 12 22 32 21 10 1 2 32 35 137

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 24 29 17 9 2 3 26 43 160643
2018 Public Services and Procurement Canada 16 26 29 15 8 2 4 25 44 8785
2018 Real Property Branch 20 31 28 11 6 1 2 18 53 1066
2018 Property and Facility Management 18 36 26 9 7 0 4 17 56 134

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 8 16 32 27 14 1 2 42 25 160266
2018 Public Services and Procurement Canada 9 18 33 24 12 1 2 37 29 8765
2018 Real Property Branch 11 19 36 22 10 1 2 33 30 1064
2018 Property and Facility Management 12 15 33 25 12 0 3 38 28 136

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 23 27 18 11 1 2 30 42 160843
2018 Public Services and Procurement Canada 15 24 29 18 11 1 3 30 40 8810
2018 Real Property Branch 15 25 31 17 10 1 2 28 41 1075
2018 Property and Facility Management 13 22 37 13 11 0 4 24 37 136

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 20 27 22 13 3 3 37 35 160300
2018 Public Services and Procurement Canada 13 21 27 20 12 3 3 35 37 8780
2018 Real Property Branch 15 25 26 20 10 3 2 31 41 1073
2018 Property and Facility Management 9 26 28 23 11 1 3 35 36 137

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 24 31 16 9 2 2 25 42 161001
2018 Public Services and Procurement Canada 16 25 32 15 7 2 2 24 43 8804
2018 Real Property Branch 19 28 32 12 6 1 1 18 48 1077
2018 Property and Facility Management 20 30 27 15 5 1 3 20 52 137

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 31 10 10 8 1 0 72 18 160757
2018 Public Services and Procurement Canada 44 32 10 8 5 1 0 77 14 8792
2018 Real Property Branch 43 31 9 9 6 1 0 75 15 1078
2018 Property and Facility Management 47 36 7 6 4 0 0 84 9 136

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 44 36 9 7 4 0 0 81 11 160773
2018 Public Services and Procurement Canada 47 37 8 6 2 0 0 84 8 8783
2018 Real Property Branch 47 35 9 6 2 0 0 83 8 1070
2018 Property and Facility Management 50 30 11 7 2 0 0 80 9 135

Question 21. The people I work with value my ideas and opinions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 40 13 5 3 1 0 77 9 161015
2018 Public Services and Procurement Canada 39 40 12 5 3 1 0 80 7 8802
2018 Real Property Branch 40 39 12 5 2 1 0 80 8 1076
2018 Property and Facility Management 41 38 12 5 3 0 0 79 9 136

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 36 14 4 3 3 0 78 7 160822
2018 Public Services and Procurement Canada 42 36 13 3 2 4 0 82 5 8798
2018 Real Property Branch 43 36 14 2 2 3 0 81 4 1076
2018 Property and Facility Management 50 26 16 2 4 2 1 78 6 136

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 39 38 13 6 3 2 0 78 9 160801
2018 Public Services and Procurement Canada 42 39 11 4 2 2 0 82 6 8798
2018 Real Property Branch 44 38 12 3 2 1 0 83 5 1077
2018 Property and Facility Management 51 30 12 2 4 1 0 82 7 136

Question 42. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 44 36 10 5 4 0 0 81 9 160659
2018 Public Services and Procurement Canada 47 37 9 4 3 0 0 84 6 8789
2018 Real Property Branch 46 36 11 3 3 1 0 83 6 1077
2018 Property and Facility Management 51 30 11 4 4 0 0 81 8 136

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 32 19 11 9 5 3 59 21 161064
2018 Public Services and Procurement Canada 23 34 18 9 6 6 4 64 17 8802
2018 Real Property Branch 22 36 17 10 7 5 3 62 19 1072
2018 Property and Facility Management 24 41 13 7 9 4 2 70 17 135

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 38 14 9 5 2 1 71 15 161068
2018 Public Services and Procurement Canada 31 40 14 8 4 2 1 73 13 8810
2018 Real Property Branch 32 40 13 8 4 2 1 74 13 1076
2018 Property and Facility Management 43 33 12 5 4 1 1 78 9 135

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 38 18 8 5 1 0 69 13 160645
2018 Public Services and Procurement Canada 30 40 19 6 4 2 0 71 10 8787
2018 Real Property Branch 31 41 17 5 4 1 0 73 9 1072
2018 Property and Facility Management 33 40 19 3 4 1 0 74 7 134

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 25 19 14 14 8 2 48 31 161057
2018 Public Services and Procurement Canada 19 26 21 13 11 9 2 50 27 8812
2018 Real Property Branch 18 26 21 13 12 9 2 49 27 1077
2018 Property and Facility Management 23 25 23 11 12 5 2 51 24 136

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 15 85 161503
2018 Public Services and Procurement Canada 13 87 8831
2018 Real Property Branch 13 87 1079
2018 Property and Facility Management 10 90 138

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Organization
(%)		 Total responses
2018 Public Service 51 22721
2018 Public Services and Procurement Canada 49 1122
2018 Real Property Branch 45 139
2018 Property and Facility Management 55 12

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Organization
(%)		 Total responses
2018 Public Service 62 22735
2018 Public Services and Procurement Canada 59 1122
2018 Real Property Branch 64 139

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Organization
(%)		 Total responses
2018 Public Service 8 22696
2018 Public Services and Procurement Canada 7 1122
2018 Real Property Branch 7 139

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2018 Public Service 5 22696
2018 Real Property Branch 0 139
2018 Property and Facility Management 0 12

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2018 Public Service 6 22696
2018 Public Services and Procurement Canada 8 1122
2018 Real Property Branch 10 139

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22712
2018 Public Services and Procurement Canada 3 1122
2018 Property and Facility Management 0 12

Question 49g. From whom did you experience harassment on the job? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 4 22694
2018 Public Services and Procurement Canada 4 1122
2018 Real Property Branch 5 139

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Organization
(%)		 Total responses
2018 Public Service 40 22709
2018 Public Services and Procurement Canada 38 1120
2018 Real Property Branch 42 138
2018 Property and Facility Management 43 12

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Organization
(%)		 Total responses
2018 Public Service 40 22697
2018 Public Services and Procurement Canada 40 1120
2018 Real Property Branch 43 138
2018 Property and Facility Management 44 12

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization
(%)		 Total responses
2018 Public Service 46 22698
2018 Public Services and Procurement Canada 46 1120
2018 Real Property Branch 44 138
2018 Property and Facility Management 38 12

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Organization
(%)		 Total responses
2018 Public Service 41 22706
2018 Public Services and Procurement Canada 43 1120
2018 Real Property Branch 39 138
2018 Property and Facility Management 68 12

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Organization
(%)		 Total responses
2018 Public Service 33 22690
2018 Public Services and Procurement Canada 32 1120
2018 Real Property Branch 32 138

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Organization
(%)		 Total responses
2018 Public Service 56 22722
2018 Public Services and Procurement Canada 54 1120
2018 Real Property Branch 54 138

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Organization
(%)		 Total responses
2018 Public Service 36 22699
2018 Public Services and Procurement Canada 32 1120
2018 Real Property Branch 32 138
2018 Property and Facility Management 57 12

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Organization
(%)		 Total responses
2018 Public Service 2 22678
2018 Public Services and Procurement Canada 1 1120

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22693
2018 Public Services and Procurement Canada 7 1120
2018 Real Property Branch 12 138

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Organization
(%)		 Total responses
2018 Public Service 13 22689
2018 Public Services and Procurement Canada 10 1120
2018 Real Property Branch 12 138

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Organization
(%)		 Total responses
2018 Public Service 48 22704
2018 Public Services and Procurement Canada 46 1120
2018 Real Property Branch 46 138
2018 Property and Facility Management 45 12

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22702
2018 Public Services and Procurement Canada 22 1120
2018 Real Property Branch 30 138

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Organization
(%)		 Total responses
2018 Public Service 15 22687
2018 Public Services and Procurement Canada 16 1120
2018 Real Property Branch 16 138

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2018 Public Service 51 22718
2018 Public Services and Procurement Canada 56 1123
2018 Real Property Branch 55 139

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22701
2018 Public Services and Procurement Canada 25 1123
2018 Real Property Branch 25 139

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2018 Public Service 8 22688
2018 Public Services and Procurement Canada 10 1123
2018 Real Property Branch 9 139

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization
(%)		 Total responses
2018 Public Service 20 22699
2018 Public Services and Procurement Canada 16 1123
2018 Real Property Branch 16 139

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22689
2018 Public Services and Procurement Canada 8 1123
2018 Real Property Branch 7 139

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 22692
2018 Public Services and Procurement Canada 6 1123
2018 Real Property Branch 6 139

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2018 Public Service 14 22692
2018 Public Services and Procurement Canada 14 1123
2018 Real Property Branch 17 139

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 11 22688
2018 Public Services and Procurement Canada 12 1123
2018 Real Property Branch 11 139

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22709
2018 Public Services and Procurement Canada 25 1123
2018 Real Property Branch 23 139
2018 Property and Facility Management 0 12

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 21200
2018 Public Services and Procurement Canada 14 1062
2018 Real Property Branch 16 132

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2018 Public Service 19 21197
2018 Public Services and Procurement Canada 21 1062
2018 Real Property Branch 22 132

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21191
2018 Public Services and Procurement Canada 11 1062
2018 Real Property Branch 9 132
2018 Property and Facility Management 0 10

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 21189
2018 Public Services and Procurement Canada 8 1062
2018 Real Property Branch 10 132
2018 Property and Facility Management 0 10

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21189
2018 Public Services and Procurement Canada 10 1062
2018 Real Property Branch 11 132

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 21189
2018 Public Services and Procurement Canada 12 1062
2018 Real Property Branch 9 132

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21188
2018 Public Services and Procurement Canada 14 1062
2018 Real Property Branch 16 132

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 21193
2018 Public Services and Procurement Canada 14 1062
2018 Real Property Branch 11 132

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Organization
(%)		 Total responses
2018 Public Service 12 21192
2018 Public Services and Procurement Canada 13 1062
2018 Real Property Branch 10 132

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2018 Public Service 30 21199
2018 Public Services and Procurement Canada 28 1062
2018 Real Property Branch 31 132

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 21189
2018 Public Services and Procurement Canada 9 1062
2018 Real Property Branch 7 132

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2018 Public Service 47 21214
2018 Public Services and Procurement Canada 45 1062
2018 Real Property Branch 47 132

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 21187
2018 Public Services and Procurement Canada 1 1062
2018 Property and Facility Management 0 10

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2018 Public Service 56 21220
2018 Public Services and Procurement Canada 50 1062
2018 Real Property Branch 52 132

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 21191
2018 Public Services and Procurement Canada 4 1062
2018 Property and Facility Management 0 10

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 13 21192
2018 Public Services and Procurement Canada 11 1062
2018 Real Property Branch 14 132
2018 Property and Facility Management 0 10

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 19 21 8 8 23 5 48 22 161102
2018 Public Services and Procurement Canada 18 19 21 6 5 26 6 54 16 8826
2018 Real Property Branch 17 16 23 6 5 25 7 49 16 1080
2018 Property and Facility Management 25 15 18 11 5 18 8 54 21 137

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 31 18 7 6 7 1 66 14 161060
2018 Public Services and Procurement Canada 30 33 17 5 4 10 1 71 10 8813
2018 Real Property Branch 31 33 16 6 4 9 1 71 11 1077
2018 Property and Facility Management 40 25 15 6 4 7 1 72 12 137

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 8 92 161188
2018 Public Services and Procurement Canada 6 94 8818
2018 Real Property Branch 6 94 1077
2018 Property and Facility Management 10 90 138

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Organization
(%)		 Total responses
2018 Public Service 36 11806
2018 Public Services and Procurement Canada 33 507
2018 Real Property Branch 26 65

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Organization
(%)		 Total responses
2018 Public Service 77 11826
2018 Public Services and Procurement Canada 78 507
2018 Real Property Branch 73 65

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11797
2018 Public Services and Procurement Canada 4 507
2018 Real Property Branch 9 65

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11797
2018 Property and Facility Management 0 10

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2018 Public Service 7 11798
2018 Public Services and Procurement Canada 8 507
2018 Property and Facility Management 0 10

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11802
2018 Public Services and Procurement Canada 2 507
2018 Property and Facility Management 0 10

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 8 11798
2018 Public Services and Procurement Canada 10 507
2018 Real Property Branch 20 65

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Organization
(%)		 Total responses
2018 Public Service 25 11790
2018 Public Services and Procurement Canada 16 507
2018 Real Property Branch 10 65

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Organization
(%)		 Total responses
2018 Public Service 20 11790
2018 Public Services and Procurement Canada 16 507
2018 Real Property Branch 18 65

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11786
2018 Public Services and Procurement Canada 10 507

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Organization
(%)		 Total responses
2018 Public Service 6 11784
2018 Public Services and Procurement Canada 4 507
2018 Property and Facility Management 0 10

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Organization
(%)		 Total responses
2018 Public Service 26 11787
2018 Public Services and Procurement Canada 29 507
2018 Real Property Branch 29 65

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Organization
(%)		 Total responses
2018 Public Service 29 11792
2018 Public Services and Procurement Canada 22 507
2018 Real Property Branch 27 65

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11783
2018 Public Services and Procurement Canada 3 507
2018 Property and Facility Management 0 10

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11782
2018 Public Services and Procurement Canada 2 507
2018 Property and Facility Management 0 10

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Organization
(%)		 Total responses
2018 Public Service 8 11785
2018 Public Services and Procurement Canada 6 507

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11787
2018 Public Services and Procurement Canada 12 507
2018 Real Property Branch 11 65

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization
(%)		 Total responses
2018 Public Service 1 11782
2018 Public Services and Procurement Canada 1 507
2018 Real Property Branch 0 65
2018 Property and Facility Management 0 10

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Organization
(%)		 Total responses
2018 Public Service 17 11791
2018 Public Services and Procurement Canada 17 507
2018 Real Property Branch 15 65

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Organization
(%)		 Total responses
2018 Public Service 0 11783
2018 Real Property Branch 0 65
2018 Property and Facility Management 0 10

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Organization
(%)		 Total responses
2018 Public Service 19 11797
2018 Public Services and Procurement Canada 27 507
2018 Real Property Branch 30 65

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2018 Public Service 29 11822
2018 Public Services and Procurement Canada 34 506
2018 Real Property Branch 26 65

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11810
2018 Public Services and Procurement Canada 15 506
2018 Real Property Branch 16 65

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2018 Public Service 5 11809
2018 Public Services and Procurement Canada 9 506
2018 Property and Facility Management 0 10

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization
(%)		 Total responses
2018 Public Service 17 11817
2018 Public Services and Procurement Canada 15 506
2018 Real Property Branch 10 65

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11805
2018 Public Services and Procurement Canada 5 506
2018 Property and Facility Management 0 10

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 6 11807
2018 Public Services and Procurement Canada 6 506

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11806
2018 Public Services and Procurement Canada 12 506
2018 Real Property Branch 13 65

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11808
2018 Public Services and Procurement Canada 10 506
2018 Real Property Branch 8 65

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Organization
(%)		 Total responses
2018 Public Service 49 11821
2018 Public Services and Procurement Canada 46 506
2018 Real Property Branch 49 65

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Organization
(%)		 Total responses
2018 Public Service 5 11053
2018 Public Services and Procurement Canada 5 479

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2018 Public Service 13 11052
2018 Public Services and Procurement Canada 13 479
2018 Real Property Branch 18 62

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Organization
(%)		 Total responses
2018 Public Service 3 11049
2018 Public Services and Procurement Canada 3 479

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11050
2018 Public Services and Procurement Canada 3 479

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Organization
(%)		 Total responses
2018 Public Service 3 11051
2018 Public Services and Procurement Canada 2 479
2018 Real Property Branch 0 62

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11049
2018 Public Services and Procurement Canada 6 479

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 11051
2018 Public Services and Procurement Canada 9 479
2018 Real Property Branch 7 62

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 11053
2018 Public Services and Procurement Canada 11 479
2018 Real Property Branch 10 62

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 11055
2018 Public Services and Procurement Canada 13 479

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2018 Public Service 27 11058
2018 Public Services and Procurement Canada 30 479
2018 Real Property Branch 31 62

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11054
2018 Public Services and Procurement Canada 12 479
2018 Real Property Branch 13 62

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2018 Public Service 45 11069
2018 Public Services and Procurement Canada 45 479
2018 Real Property Branch 50 62

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11050
2018 Public Services and Procurement Canada 2 479

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2018 Public Service 64 11072
2018 Public Services and Procurement Canada 63 479
2018 Real Property Branch 64 62

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11051
2018 Public Services and Procurement Canada 4 479

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 13 11050
2018 Public Services and Procurement Canada 15 479
2018 Real Property Branch 9 62

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 18 24 4 4 26 5 53 12 161075
2018 Public Services and Procurement Canada 19 19 22 3 3 29 6 58 8 8802
2018 Real Property Branch 18 19 24 3 2 28 6 55 8 1085
2018 Property and Facility Management 27 16 18 7 3 22 6 60 15 137

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 31 19 5 4 10 1 69 10 161053
2018 Public Services and Procurement Canada 31 33 18 3 2 12 1 73 6 8800
2018 Real Property Branch 30 34 21 3 2 11 1 72 5 1084
2018 Property and Facility Management 37 25 18 7 2 9 2 70 10 137
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 26 10 5 5 1 0 80 10 160320
2018 Public Services and Procurement Canada 54 27 10 4 4 1 0 82 8 8766
2018 Real Property Branch 54 27 10 3 5 1 0 81 8 1072
2018 Property and Facility Management 54 28 10 4 4 1 0 82 8 136

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 40 16 8 4 2 0 71 13 161108
2018 Public Services and Procurement Canada 34 41 14 6 3 2 0 77 9 8821
2018 Real Property Branch 34 39 15 5 4 2 0 75 9 1082
2018 Property and Facility Management 32 37 18 6 6 1 1 70 12 137

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 23 35 18 13 10 2 0 59 23 161341
2018 Public Services and Procurement Canada 25 37 17 12 7 2 0 63 19 8834
2018 Real Property Branch 25 38 17 11 7 1 0 64 18 1084
2018 Property and Facility Management 30 32 24 10 3 1 0 62 14 137

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 24 22 14 18 0 1 46 32 161369
2018 Public Services and Procurement Canada 18 24 24 15 18 0 1 43 33 8824
2018 Real Property Branch 17 24 25 14 18 0 1 42 33 1084
2018 Property and Facility Management 15 23 22 18 21 0 1 38 39 138

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 27 28 16 11 0 1 45 27 161255
2018 Public Services and Procurement Canada 18 25 29 16 11 0 1 44 27 8824
2018 Real Property Branch 16 26 31 15 10 1 1 43 26 1082
2018 Property and Facility Management 15 28 32 13 11 0 1 43 24 138

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 29 24 13 8 0 2 55 21 160603
2018 Public Services and Procurement Canada 22 28 25 14 9 0 1 51 23 8794
2018 Real Property Branch 19 30 27 15 8 0 1 50 23 1079
2018 Property and Facility Management 19 38 21 12 8 0 2 58 20 138

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 23 23 17 15 1 1 44 32 160732
2018 Public Services and Procurement Canada 20 24 24 17 13 1 1 45 31 8783
2018 Real Property Branch 16 25 28 17 12 1 1 41 30 1075
2018 Property and Facility Management 19 23 28 18 11 0 2 43 29 135

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 46 23 13 6 4 0 6 75 11 160698
2018 Public Services and Procurement Canada 44 23 15 7 5 1 5 72 12 8808
2018 Real Property Branch 40 27 17 7 4 1 6 71 11 1082
2018 Property and Facility Management 36 34 16 3 5 1 6 75 8 138

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 27 21 11 9 0 1 58 20 161068
2018 Public Services and Procurement Canada 33 27 21 10 8 0 1 61 18 8801
2018 Real Property Branch 29 28 22 10 8 1 1 59 19 1084
2018 Property and Facility Management 28 35 17 11 8 0 1 63 19 137

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 33 23 10 6 1 1 59 17 160799
2018 Public Services and Procurement Canada 26 33 24 10 5 1 1 60 16 8782
2018 Real Property Branch 23 34 24 11 5 1 1 59 16 1079
2018 Property and Facility Management 26 34 21 10 6 0 2 62 16 137

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 31 25 14 8 1 1 53 22 160760
2018 Public Services and Procurement Canada 21 30 25 15 7 1 1 52 22 8791
2018 Real Property Branch 19 33 26 15 6 0 1 52 22 1076
2018 Property and Facility Management 19 37 26 12 3 0 2 57 16 138

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 31 22 12 7 0 1 59 19 160624
2018 Public Services and Procurement Canada 25 31 23 13 7 0 1 57 20 8780
2018 Real Property Branch 23 31 25 14 6 1 1 54 20 1079
2018 Property and Facility Management 26 29 27 17 0 0 1 56 17 138

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 31 22 12 7 0 1 59 18 160191
2018 Public Services and Procurement Canada 27 28 23 13 8 0 1 55 21 8757
2018 Real Property Branch 26 28 25 14 6 1 1 55 20 1070
2018 Property and Facility Management 22 31 22 21 3 0 1 54 23 137

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 50 25 13 6 4 0 2 76 10 160099
2018 Public Services and Procurement Canada 53 23 12 5 4 0 2 78 9 8755
2018 Real Property Branch 51 24 15 4 4 0 2 77 8 1073
2018 Property and Facility Management 53 27 14 1 2 0 2 82 4 136

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 67 16 7 3 3 1 5 87 6 160330
2018 Public Services and Procurement Canada 69 15 6 2 2 1 5 89 5 8762
2018 Real Property Branch 66 18 6 3 2 1 4 88 5 1072
2018 Property and Facility Management 71 17 5 1 2 0 4 92 3 138

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 67 14 7 4 4 1 3 84 9 160420
2018 Public Services and Procurement Canada 69 13 6 3 4 1 4 86 7 8760
2018 Real Property Branch 66 15 6 3 4 1 4 85 8 1078
2018 Property and Facility Management 71 11 3 4 8 1 3 85 12 138

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 27 11 4 3 0 1 81 7 160968
2018 Public Services and Procurement Canada 57 24 10 4 2 0 2 83 7 8800
2018 Real Property Branch 54 25 11 6 2 1 1 81 8 1079
2018 Property and Facility Management 57 24 7 8 2 1 1 82 10 136

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 53 22 11 6 6 0 1 76 12 160500
2018 Public Services and Procurement Canada 58 20 10 6 5 0 2 79 11 8780
2018 Real Property Branch 54 21 11 7 5 0 1 76 13 1078
2018 Property and Facility Management 58 19 7 7 8 0 1 78 15 136

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 13 6 2 1 0 26 88 4 159765
2018 Public Services and Procurement Canada 56 12 6 2 1 0 23 89 4 8737
2018 Real Property Branch 54 15 6 3 1 1 20 87 5 1069
2018 Property and Facility Management 49 23 9 3 0 2 15 86 3 134

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 61 20 9 3 2 0 6 86 4 160250
2018 Public Services and Procurement Canada 63 19 8 2 1 0 5 87 4 8761
2018 Real Property Branch 59 22 8 3 1 1 5 87 5 1078
2018 Property and Facility Management 52 32 8 3 2 0 3 87 5 136

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 64 15 7 4 5 0 4 83 10 160852
2018 Public Services and Procurement Canada 65 15 7 4 5 1 4 83 9 8790
2018 Real Property Branch 65 16 8 3 4 1 4 85 7 1079
2018 Property and Facility Management 65 20 3 6 3 0 3 88 9 136

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 48 29 14 4 2 0 2 79 7 160646
2018 Public Services and Procurement Canada 50 27 13 5 2 0 2 79 7 8787
2018 Real Property Branch 51 27 12 5 2 0 2 80 8 1082
2018 Property and Facility Management 57 28 9 3 1 1 3 87 3 136

Question 63. Overall, my level of work-related stress is…
Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 31 36 14 5 0 0 45 19 161633
2018 Public Services and Procurement Canada 14 32 36 14 5 0 0 45 18 8833
2018 Real Property Branch 13 31 36 14 5 0 0 44 19 1080
2018 Property and Facility Management 15 32 35 13 6 0 0 46 19 137

Question 64. After my workday, I feel emotionally drained.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 10 20 38 22 10 0 0 32 30 159815
2018 Public Services and Procurement Canada 10 19 38 22 11 0 0 33 28 8705
2018 Real Property Branch 9 18 36 23 13 0 0 37 27 1073
2018 Property and Facility Management 5 23 35 24 13 0 0 37 28 136
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 26 20 11 11 2 1 30 70 161576
2018 Public Services and Procurement Canada 26 27 22 12 11 1 1 27 73 8848
2018 Real Property Branch 25 25 24 12 12 1 1 25 75 1087
2018 Property and Facility Management 19 24 27 11 16 0 3 20 80 137

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 23 109172
2018 Public Services and Procurement Canada 21 6336
2018 Real Property Branch 23 790
2018 Property and Facility Management 15 105

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 35 109188
2018 Public Services and Procurement Canada 35 6336
2018 Real Property Branch 39 790
2018 Property and Facility Management 39 105

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 23 109138
2018 Public Services and Procurement Canada 24 6336
2018 Real Property Branch 25 790
2018 Property and Facility Management 26 105

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Organization
(%)		 Total responses
2018 Public Service 44 109210
2018 Public Services and Procurement Canada 47 6336
2018 Real Property Branch 49 790
2018 Property and Facility Management 69 105

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Organization
(%)		 Total responses
2018 Public Service 7 109103
2018 Public Services and Procurement Canada 7 6336
2018 Real Property Branch 5 790
2018 Property and Facility Management 3 105

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Organization
(%)		 Total responses
2018 Public Service 33 109160
2018 Public Services and Procurement Canada 33 6336
2018 Real Property Branch 34 790
2018 Property and Facility Management 41 105

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Organization
(%)		 Total responses
2018 Public Service 34 109157
2018 Public Services and Procurement Canada 35 6336
2018 Real Property Branch 35 790
2018 Property and Facility Management 32 105

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Organization 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Public Service 6 41 19 11 5 19 104045
2018 Public Services and Procurement Canada 6 41 19 11 6 18 6061
2018 Real Property Branch 5 34 19 13 5 24 765
2018 Property and Facility Management 2 25 24 15 4 30 102

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 35 65 108456
2018 Public Services and Procurement Canada 30 70 6301
2018 Real Property Branch 31 69 789
2018 Property and Facility Management 32 68 106

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 16 13 9 11 1 8 63 22 161026
2018 Public Services and Procurement Canada 37 16 15 10 12 1 8 59 25 8825
2018 Real Property Branch 34 17 15 10 14 1 8 57 26 1084
2018 Property and Facility Management 32 17 15 9 14 2 10 57 26 137

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 11 22 18 18 23 2 6 36 44 108900
2018 Public Services and Procurement Canada 10 21 19 18 23 1 7 34 45 6324
2018 Real Property Branch 8 20 20 17 27 2 6 30 47 788
2018 Property and Facility Management 9 19 16 16 35 2 3 30 53 104

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 5 13 16 19 39 2 7 19 63 108928
2018 Public Services and Procurement Canada 6 13 16 20 37 2 6 20 62 6322
2018 Real Property Branch 4 16 17 20 36 2 5 21 61 789
2018 Property and Facility Management 6 10 18 16 44 2 4 17 64 104
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