2018 Public Service Employee Survey Results by Theme for the Public Services and Procurement Canada by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 38 15 6 4 1 0 75 10 392
2018 Non-shift worker 35 41 12 8 4 0 0 76 12 8341
2017 Shift worker 29 47 14 7 4 0 0 76 11 385
2017 Non-shift worker 32 44 11 8 5 0 0 77 12 7976
2014 Shift worker 28 43 14 9 6 0 0 72 15 673
2014 Non-shift worker 28 45 12 9 5 0 0 74 14 8234
2011 Shift worker 32 41 17 6 4 0 0 73 10 657
2011 Non-shift worker 33 41 13 8 4 0 0 75 12 9773
2008 Shift worker 30 47 11 8 4 0 0 78 12 391
2008 Non-shift worker 34 42 12 7 4 0 0 76 12 7422

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 44 14 6 7 0 0 73 13 388
2018 Non-shift worker 30 38 15 9 7 0 0 68 16 8346
2017 Shift worker 25 38 19 11 8 0 0 63 18 386
2017 Non-shift worker 29 37 15 10 8 0 0 66 19 7966

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 38 13 3 0 0 1 84 4 384
2018 Non-shift worker 49 35 10 4 2 0 0 85 6 8324
2017 Shift worker 43 44 9 2 1 1 0 87 4 386
2017 Non-shift worker 50 36 9 3 2 0 0 86 5 7959
2014 Shift worker 55 31 10 3 1 0 0 86 4 674
2014 Non-shift worker 57 30 8 3 1 0 0 88 4 8228
2011 Shift worker 51 34 11 1 2 0 0 86 3 660
2011 Non-shift worker 56 32 8 2 1 0 0 88 3 9784

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 39 11 5 2 0 0 82 7 389
2018 Non-shift worker 40 40 12 5 3 0 0 80 9 8364
2017 Shift worker 37 42 12 5 4 0 0 79 9 386
2017 Non-shift worker 39 40 11 6 3 0 0 80 9 7940
2014 Shift worker 33 43 14 5 4 0 0 76 9 671
2014 Non-shift worker 37 42 12 6 3 0 0 78 9 8224
2011 Shift worker 40 40 13 4 3 0 0 80 6 659
2011 Non-shift worker 38 42 10 6 3 0 0 81 9 9783
2008 Shift worker 38 46 9 6 1 0 0 84 7 393
2008 Non-shift worker 40 43 10 6 2 0 0 82 8 7446

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 34 9 6 5 1 1 79 11 390
2018 Non-shift worker 35 33 17 8 6 1 0 68 14 8347
2017 Shift worker 37 35 16 7 5 1 0 73 11 385
2017 Non-shift worker 31 34 18 9 7 1 0 65 16 7956
2014 Shift worker 22 41 18 8 10 1 0 64 18 674
2014 Non-shift worker 24 38 20 11 7 1 0 62 18 8227
2011 Shift worker 23 42 21 8 4 2 0 66 12 659
2011 Non-shift worker 25 37 20 11 6 1 0 62 17 9780

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 38 12 6 3 0 1 78 10 387
2018 Non-shift worker 33 36 16 9 5 0 0 70 14 8335
2017 Shift worker 36 35 16 8 5 1 0 72 12 386
2017 Non-shift worker 30 37 17 10 6 0 0 67 16 7960
2014 Shift worker 23 42 15 12 7 0 0 66 19 674
2014 Non-shift worker 24 40 19 10 6 0 0 64 16 8225
2011 Shift worker 20 44 22 8 5 1 0 65 13 658
2011 Non-shift worker 25 39 19 11 5 1 0 65 16 9759
2008 Shift worker 26 42 17 11 3 0 0 69 14 393
2008 Non-shift worker 25 41 16 12 6 0 0 66 18 7447

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 25 18 9 6 6 1 64 17 390
2018 Non-shift worker 30 26 21 11 8 3 1 58 20 8361
2017 Shift worker 31 31 17 10 6 5 1 65 16 386
2017 Non-shift worker 28 26 20 11 9 4 1 57 22 7968
2014 Shift worker 23 29 19 10 12 6 1 56 24 675
2014 Non-shift worker 25 27 21 13 9 4 1 54 24 8227
2011 Shift worker 25 30 19 10 9 7 1 59 20 655
2011 Non-shift worker 26 26 20 13 9 5 1 55 23 9772
2008 Shift worker 23 34 18 7 9 7 1 63 18 393
2008 Non-shift worker 25 29 19 13 9 5 1 57 23 7448
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 35 11 4 4 1 1 80 8 388
2018 Non-shift worker 46 30 11 6 4 2 0 79 10 8339
2017 Shift worker 44 35 10 3 4 3 1 82 8 387
2017 Non-shift worker 44 32 11 6 4 2 1 78 11 7969
2014 Shift worker 39 36 12 6 4 3 1 78 10 674
2014 Non-shift worker 42 32 12 6 4 2 1 77 10 8229
2011 Shift worker 41 35 13 5 3 2 0 78 8 661
2011 Non-shift worker 43 32 13 6 4 2 0 77 10 9777
2008 Shift worker 41 32 11 4 8 2 1 76 12 393
2008 Non-shift worker 42 31 12 7 5 2 1 75 12 7453

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 35 11 5 4 3 0 80 9 387
2018 Non-shift worker 44 33 11 7 5 1 0 77 12 8319
2017 Shift worker 44 38 8 6 3 1 0 82 10 386
2017 Non-shift worker 43 34 10 8 5 1 0 78 13 7970
2014 Shift worker 36 39 13 6 5 1 0 76 11 674
2014 Non-shift worker 40 35 11 8 5 0 0 76 13 8229
2011 Shift worker 39 37 13 7 4 0 1 76 11 659
2011 Non-shift worker 41 34 11 8 5 0 0 76 13 9776
2008 Shift worker 40 33 9 9 8 0 1 74 17 393
2008 Non-shift worker 39 35 11 9 6 1 0 75 14 7448

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 33 14 3 4 0 0 78 7 389
2018 Non-shift worker 48 29 11 6 5 0 0 78 11 8341
2017 Shift worker 52 29 10 5 3 1 0 82 8 384
2017 Non-shift worker 51 27 10 6 5 0 0 79 11 7952
2014 Shift worker 40 36 12 6 6 0 0 76 12 673
2014 Non-shift worker 47 31 11 6 5 1 0 79 10 8225

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 42 14 4 4 7 1 75 9 392
2018 Non-shift worker 29 33 17 8 6 8 0 67 14 8385
2017 Shift worker 30 38 14 4 4 9 0 75 9 385
2017 Non-shift worker 26 34 17 9 6 8 0 66 16 7971
2014 Shift worker 24 35 16 8 5 11 1 68 14 675
2014 Non-shift worker 24 35 17 8 5 10 0 66 15 8226
2011 Shift worker 22 34 20 7 6 10 1 63 14 658
2011 Non-shift worker 25 32 19 9 6 9 0 63 16 9771

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 38 13 6 8 5 1 70 16 392
2018 Non-shift worker 26 32 19 12 8 3 0 60 21 8361
2017 Shift worker 26 38 16 10 6 3 0 66 17 385
2017 Non-shift worker 22 33 20 13 10 3 0 57 23 7971
2014 Shift worker 21 33 20 10 12 4 1 56 23 675
2014 Non-shift worker 19 34 21 14 9 3 0 55 23 8226
2011 Shift worker 18 33 25 11 9 4 0 53 21 657
2011 Non-shift worker 20 33 22 13 10 3 0 54 23 9763
2008 Shift worker 21 35 22 7 9 6 1 60 17 393
2008 Non-shift worker 19 34 20 13 11 3 0 55 24 7449

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 35 16 9 7 9 1 64 18 391
2018 Non-shift worker 19 29 23 15 9 6 0 51 25 8362
2017 Shift worker 22 37 14 13 6 6 2 64 21 385
2017 Non-shift worker 16 30 22 16 11 6 0 48 28 7964
2014 Shift worker 15 29 23 15 12 6 1 46 29 674
2014 Non-shift worker 13 29 25 17 10 6 0 45 28 8225
2011 Shift worker 12 31 26 14 7 9 0 47 24 659
2011 Non-shift worker 11 33 24 17 9 7 0 48 27 9774
2008 Shift worker 11 30 27 10 9 13 0 47 22 392
2008 Non-shift worker 9 32 22 19 11 7 0 44 32 7447

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 38 17 9 6 5 1 65 16 392
2018 Non-shift worker 18 33 20 16 10 3 0 53 27 8372
2017 Shift worker 24 39 16 11 6 4 0 66 18 384
2017 Non-shift worker 17 34 19 16 11 3 0 53 27 7960
2014 Shift worker 16 32 21 14 14 3 0 49 29 675
2014 Non-shift worker 14 34 21 17 11 3 0 50 29 8221
2011 Shift worker 15 39 21 12 8 4 0 57 21 659
2011 Non-shift worker 15 37 20 16 9 3 0 54 26 9762
2008 Shift worker 16 38 21 14 6 4 1 56 21 391
2008 Non-shift worker 15 37 18 18 10 3 0 53 28 7449
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 36 19 8 7 1 0 66 15 392
2018 Non-shift worker 28 35 18 11 8 0 0 63 19 8366
2017 Shift worker 26 36 18 11 8 1 0 63 19 387
2017 Non-shift worker 26 36 17 12 9 0 0 62 21 7970
2014 Shift worker 18 36 21 13 11 0 0 54 24 674
2014 Non-shift worker 22 36 18 14 9 0 0 58 23 8231
2011 Shift worker 20 40 21 10 8 0 1 61 18 660
2011 Non-shift worker 23 38 17 13 8 0 0 62 21 9784

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 41 16 7 2 0 0 74 9 393
2018 Non-shift worker 29 42 13 10 5 0 0 71 16 8375
2017 Shift worker 28 44 14 8 6 1 0 72 14 387
2017 Non-shift worker 28 42 13 11 6 0 0 70 16 7974

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 25 19 10 10 16 4 51 25 390
2018 Non-shift worker 14 23 20 15 10 15 2 45 31 8336
2017 Shift worker 11 26 18 12 11 17 4 47 30 387
2017 Non-shift worker 12 21 19 16 11 18 2 42 34 7975
2014 Shift worker 10 26 20 15 15 12 1 42 36 675
2014 Non-shift worker 10 23 21 17 13 14 3 39 36 8224

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 39 13 6 5 0 1 75 11 388
2018 Non-shift worker 38 35 13 8 5 1 1 74 13 8348
2017 Shift worker 35 40 12 7 4 1 0 77 11 385
2017 Non-shift worker 37 36 12 8 5 1 1 74 14 7974
2014 Shift worker 29 44 14 6 5 1 1 74 11 674
2014 Non-shift worker 37 37 12 8 5 1 0 75 13 8231
2011 Shift worker 34 42 14 6 3 0 1 76 9 661
2011 Non-shift worker 37 37 12 8 5 1 0 75 13 9785
2008 Shift worker 37 32 14 8 7 1 1 70 15 394
2008 Non-shift worker 35 35 13 9 6 1 1 71 16 7454

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 48 13 8 11 0 3 66 20 24
2018 Non-shift worker 26 34 16 8 5 3 8 67 15 2213
2017 Shift worker 5 32 32 19 3 3 5 41 24 31
2017 Non-shift worker 26 36 14 9 5 3 6 69 16 2132
2014 Shift worker 22 37 17 8 13 2 2 61 21 56
2014 Non-shift worker 26 36 16 9 5 3 6 67 16 2178

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 46 11 10 2 0 0 77 12 392
2018 Non-shift worker 25 44 11 13 6 0 0 70 19 8387
2017 Shift worker 27 40 14 10 8 0 0 68 18 387
2017 Non-shift worker 27 39 12 14 8 0 0 66 22 7971
2014 Shift worker 23 38 14 15 10 0 0 61 25 675
2014 Non-shift worker 25 38 13 15 9 0 0 64 23 8232
2011 Shift worker 27 42 13 12 5 0 2 70 17 658
2011 Non-shift worker 30 41 12 10 5 0 1 72 15 9778
2008 Shift worker 30 40 17 8 4 0 1 71 12 393
2008 Non-shift worker 29 42 13 11 5 0 1 72 16 7453

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 42 11 7 4 0 1 78 11 393
2018 Non-shift worker 39 40 10 7 3 0 0 79 10 8366
2017 Shift worker 31 45 13 7 3 0 0 76 11 386
2017 Non-shift worker 40 39 11 6 4 0 0 79 10 7969
2014 Shift worker 31 41 15 6 5 0 0 73 12 675
2014 Non-shift worker 37 40 12 7 4 0 0 77 11 8229
2011 Shift worker 35 38 14 8 4 0 0 74 12 659
2011 Non-shift worker 41 37 12 7 3 0 0 78 10 9770
2008 Shift worker 28 49 12 7 3 0 0 78 10 394
2008 Non-shift worker 37 42 11 7 3 0 0 79 10 7451

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 43 9 7 2 0 1 82 10 389
2018 Non-shift worker 46 38 8 6 3 0 0 84 8 8316
2017 Shift worker 35 44 12 6 2 0 0 78 9 385
2017 Non-shift worker 47 38 7 5 3 0 0 84 8 7960
2014 Shift worker 39 40 12 5 4 0 0 79 9 675
2014 Non-shift worker 43 39 9 6 3 0 0 82 9 8226
2011 Shift worker 38 39 12 6 5 0 0 77 11 657
2011 Non-shift worker 45 39 8 5 3 0 0 84 8 9786
2008 Shift worker 39 46 8 4 3 0 0 85 6 394
2008 Non-shift worker 44 42 7 5 3 0 0 85 7 7455

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 38 15 9 7 4 1 68 17 388
2018 Non-shift worker 24 35 19 12 8 2 0 60 21 8356
2017 Shift worker 29 37 17 6 6 5 0 69 13 386
2017 Non-shift worker 26 34 16 12 8 3 1 62 21 7956
2014 Shift worker 19 33 20 11 12 4 1 55 24 674
2014 Non-shift worker 20 32 17 16 12 2 0 54 29 8220
2011 Shift worker 20 36 20 14 8 2 1 58 22 658
2011 Non-shift worker 24 36 18 12 8 2 0 61 21 9774
2008 Shift worker 19 41 20 11 6 3 1 62 18 392
2008 Non-shift worker 21 39 18 12 8 2 0 61 21 7453

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 32 15 10 11 5 1 62 22 389
2018 Non-shift worker 23 31 16 14 13 2 2 55 28 8358
2017 Shift worker 24 36 17 10 7 4 2 63 18 386
2017 Non-shift worker 22 29 15 14 14 3 3 54 30 7967
2014 Shift worker 17 28 20 14 14 4 2 48 30 674
2014 Non-shift worker 15 26 16 18 20 2 3 43 40 8230
2011 Shift worker 19 29 20 13 14 2 2 50 29 656
2011 Non-shift worker 17 30 16 17 17 2 2 48 35 9781
2008 Shift worker 18 35 14 10 13 5 5 59 25 393
2008 Non-shift worker 19 34 14 15 15 2 2 55 31 7441

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 43 18 10 7 0 1 65 17 385
2018 Non-shift worker 29 38 15 11 7 0 0 68 17 8331
2017 Shift worker 19 41 19 11 7 1 2 62 18 386
2017 Non-shift worker 29 39 14 11 7 0 0 68 18 7950
2014 Shift worker 13 38 18 15 14 0 1 52 29 675
2014 Non-shift worker 22 41 14 13 9 0 0 64 22 8227
2011 Shift worker 21 38 21 12 7 1 1 60 19 656
2011 Non-shift worker 29 40 14 10 6 0 0 70 16 9775

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 36 20 8 6 0 0 66 14 389
2018 Non-shift worker 34 35 16 9 6 0 0 69 15 8328
2017 Shift worker 26 38 18 11 6 1 0 64 17 386
2017 Non-shift worker 33 35 15 10 6 0 0 69 16 7954
2014 Shift worker 19 40 18 12 10 0 0 60 22 675
2014 Non-shift worker 28 38 16 11 7 0 0 66 18 8230

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 45 14 7 6 0 1 74 13 387
2018 Non-shift worker 32 36 15 10 6 0 0 68 16 8337
2017 Shift worker 28 39 15 10 6 1 0 68 17 386
2017 Non-shift worker 32 38 14 10 6 0 0 70 16 7952
2014 Shift worker 21 43 13 13 9 0 0 64 23 675
2014 Non-shift worker 28 40 16 10 6 0 0 69 16 8226
2011 Shift worker 29 47 15 6 3 0 0 76 8 659
2011 Non-shift worker 34 41 13 8 3 0 0 76 11 9772

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 38 21 7 7 8 1 63 15 390
2018 Non-shift worker 21 37 23 9 6 4 0 61 15 8370
2017 Shift worker 19 39 20 8 6 6 1 63 15 385
2017 Non-shift worker 21 36 22 10 7 5 0 60 17 7964

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 34 11 7 4 1 1 78 11 393
2018 Non-shift worker 46 34 10 6 3 0 0 81 10 8369
2017 Shift worker 35 35 16 7 4 1 2 72 12 386
2017 Non-shift worker 43 35 10 7 4 0 0 79 11 7961
2014 Shift worker 30 32 15 11 10 0 2 64 21 675
2014 Non-shift worker 36 36 13 9 5 0 1 73 14 8227
2011 Shift worker 33 35 17 7 5 1 2 70 12 658
2011 Non-shift worker 38 37 12 8 4 0 1 76 12 9778

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 54 29 9 3 2 0 3 86 5 393
2018 Non-shift worker 36 32 17 8 5 0 1 70 13 8393
2017 Shift worker 48 37 7 3 2 1 2 88 5 387
2017 Non-shift worker 34 35 16 8 5 0 1 70 13 7974
2014 Shift worker 40 28 13 8 9 0 2 69 17 675
2014 Non-shift worker 37 35 17 7 4 0 1 72 11 8234
2011 Shift worker 45 33 13 4 3 0 1 79 8 661
2011 Non-shift worker 33 34 18 9 5 0 1 68 14 9774
2008 Shift worker 42 33 18 5 3 0 0 75 7 394
2008 Non-shift worker 27 35 20 10 6 0 0 63 17 7442

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 20 44 36 392
2018 Non-shift worker 27 39 34 8391
2017 Shift worker 20 49 31 386
2017 Non-shift worker 28 39 32 7970
2014 Shift worker 23 47 30 673
2014 Non-shift worker 29 37 34 8229
2011 Shift worker 28 45 28 660
2011 Non-shift worker 30 38 31 9784

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Shift worker 5 28 41 6 19 1 72
2018 Non-shift worker 17 32 35 4 5 7 2311
2017 Shift worker 14 29 24 6 23 5 75
2017 Non-shift worker 19 28 35 5 7 6 2244
2014 Shift worker 11 32 29 14 9999 13 158
2014 Non-shift worker 22 27 34 7 9999 11 2432
2011 Shift worker 12 32 35 10 9999 11 186
2011 Non-shift worker 21 30 33 6 9999 11 2993
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 44 10 4 3 1 0 84 7 389
2018 Non-shift worker 43 42 9 4 2 0 0 85 6 8360
2017 Shift worker 35 44 10 4 5 1 0 80 10 387
2017 Non-shift worker 38 43 11 5 3 0 0 81 8 7967
2014 Shift worker 33 47 12 4 4 0 0 80 8 673
2014 Non-shift worker 36 42 12 6 3 1 0 79 9 8228
2011 Shift worker 34 45 14 4 2 1 0 80 7 661
2011 Non-shift worker 37 42 12 6 3 1 0 79 9 9781
2008 Shift worker 40 39 14 5 1 0 0 79 7 393
2008 Non-shift worker 41 40 11 5 3 1 0 81 8 7443

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 46 16 6 3 3 1 75 9 388
2018 Non-shift worker 23 43 19 9 4 1 0 67 13 8361
2017 Shift worker 25 47 15 6 5 2 0 74 11 384
2017 Non-shift worker 23 43 19 9 4 2 0 67 14 7965
2014 Shift worker 21 46 17 8 6 2 0 68 14 675
2014 Non-shift worker 23 43 19 9 4 2 0 67 14 8235
2011 Shift worker 24 43 17 10 3 3 0 70 13 658
2011 Non-shift worker 27 43 16 8 4 2 0 71 12 9765

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 21 34 21 11 2 3 34 31 389
2018 Non-shift worker 12 27 35 17 7 1 2 24 40 8369
2017 Shift worker 9 20 38 17 9 2 6 28 31 385
2017 Non-shift worker 13 27 34 16 7 1 3 23 41 7938
2014 Shift worker 17 27 34 13 5 1 4 19 46 674
2014 Non-shift worker 11 30 35 15 6 1 2 21 42 8219
2011 Shift worker 9 26 32 20 7 1 4 29 37 656
2011 Non-shift worker 12 29 34 15 6 1 2 22 43 9756
2008 Shift worker 9 29 30 17 8 3 4 27 41 392
2008 Non-shift worker 13 31 33 14 6 1 2 21 45 7446

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 16 27 24 16 6 3 44 26 388
2018 Non-shift worker 12 21 29 21 12 2 2 34 35 8337
2017 Shift worker 10 16 32 18 14 5 6 36 29 382
2017 Non-shift worker 13 22 29 19 11 3 4 32 37 7923
2014 Shift worker 12 22 30 19 9 4 4 31 37 674
2014 Non-shift worker 12 22 31 21 9 3 3 32 36 8210
2011 Shift worker 8 20 29 19 13 5 5 36 32 657
2011 Non-shift worker 11 21 30 20 12 3 4 34 34 9745
2008 Shift worker 11 18 27 20 14 5 5 38 33 388
2008 Non-shift worker 13 23 29 20 10 3 3 31 39 7426

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 23 29 17 12 4 4 32 37 387
2018 Non-shift worker 16 26 29 15 8 2 4 25 45 8342
2017 Shift worker 15 20 23 16 11 5 10 32 41 383
2017 Non-shift worker 18 26 29 13 7 2 5 22 47 7929
2014 Shift worker 14 24 29 15 8 4 7 26 42 672
2014 Non-shift worker 22 27 27 12 6 2 4 20 52 8215
2011 Shift worker 15 23 30 14 9 3 7 25 42 655
2011 Non-shift worker 21 27 27 12 7 2 4 20 52 9748
2008 Shift worker 15 22 28 16 10 3 7 28 41 389
2008 Non-shift worker 22 27 26 13 6 2 4 20 52 7423

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 3 7 27 34 21 3 4 60 11 388
2018 Non-shift worker 10 19 33 24 11 1 2 36 30 8321
2017 Shift worker 6 11 24 28 18 5 8 53 19 385
2017 Non-shift worker 11 20 34 22 10 1 3 33 32 7908
2014 Shift worker 12 18 30 20 12 2 5 35 32 673
2014 Non-shift worker 10 22 36 21 8 1 2 30 33 8199
2011 Shift worker 10 19 30 24 10 1 5 36 31 654
2011 Non-shift worker 11 23 35 20 8 1 2 29 35 9731
2008 Shift worker 9 20 29 22 13 3 5 38 31 388
2008 Non-shift worker 13 23 34 20 8 1 2 28 37 7420

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 18 23 27 20 2 5 49 26 389
2018 Non-shift worker 15 24 29 18 10 1 3 29 41 8365
2017 Shift worker 10 18 24 22 15 5 7 42 31 379
2017 Non-shift worker 18 24 27 17 9 1 4 27 44 7922
2014 Shift worker 17 25 24 15 12 1 5 29 45 673
2014 Non-shift worker 21 27 27 14 7 1 3 22 49 8214
2011 Shift worker 13 21 26 23 10 1 6 35 37 658
2011 Non-shift worker 19 26 28 15 8 1 3 24 46 9752
2008 Shift worker 9 21 27 19 15 2 8 38 32 387
2008 Non-shift worker 20 26 27 15 8 1 3 24 48 7426

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 19 25 17 16 10 4 38 33 389
2018 Non-shift worker 14 21 27 21 12 3 3 34 37 8334
2017 Shift worker 14 15 17 23 15 9 7 45 34 383
2017 Non-shift worker 14 20 26 20 11 3 5 34 37 7942
2014 Shift worker 17 20 25 18 11 4 5 32 41 672
2014 Non-shift worker 10 19 27 23 13 3 5 39 32 8215
2011 Shift worker 11 18 24 23 16 4 5 43 31 656
2011 Non-shift worker 11 20 27 23 12 3 5 38 33 9735
2008 Shift worker 14 20 22 17 13 7 7 35 40 391
2008 Non-shift worker 15 23 27 19 9 3 5 30 41 7433

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 18 27 23 15 5 3 40 30 389
2018 Non-shift worker 17 25 32 15 7 2 2 23 44 8360
2017 Shift worker 10 18 27 18 13 8 7 36 33 383
2017 Non-shift worker 17 26 32 12 7 2 3 20 46 7938
2014 Shift worker 16 21 31 15 9 3 5 25 41 674
2014 Non-shift worker 18 26 33 12 7 2 3 20 46 8222

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 34 7 8 6 0 0 79 15 389
2018 Non-shift worker 44 32 10 8 5 1 0 77 14 8347
2017 Shift worker 44 37 8 3 6 1 1 82 9 387
2017 Non-shift worker 45 32 9 7 6 1 0 78 13 7959
2014 Shift worker 44 34 9 7 4 1 0 80 11 673
2014 Non-shift worker 43 32 10 8 6 1 0 76 14 8234

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 32 9 8 3 0 0 80 11 386
2018 Non-shift worker 47 37 8 6 2 0 0 84 8 8341
2017 Shift worker 43 39 9 4 4 0 1 83 8 385
2017 Non-shift worker 44 39 8 6 3 0 0 83 9 7963
2014 Shift worker 39 45 8 5 3 0 0 84 8 675
2014 Non-shift worker 41 41 8 6 3 0 0 83 9 8230

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 42 14 4 4 1 1 77 8 388
2018 Non-shift worker 39 40 12 5 2 1 0 81 7 8358

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 40 15 3 2 4 1 79 5 390
2018 Non-shift worker 42 36 13 3 2 4 0 82 5 8353
2017 Shift worker 38 37 13 2 2 5 2 81 5 386
2017 Non-shift worker 39 37 14 3 2 4 1 79 6 7961
2014 Shift worker 35 41 13 3 3 5 1 80 6 675
2014 Non-shift worker 40 37 13 3 2 5 1 82 5 8224

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 37 9 4 2 3 1 84 7 389
2018 Non-shift worker 42 39 11 4 2 2 0 82 6 8354
2017 Shift worker 39 43 10 3 2 3 0 85 5 385
2017 Non-shift worker 39 40 12 4 2 2 0 82 6 7961
2014 Shift worker 35 40 12 8 2 3 0 77 10 675
2014 Non-shift worker 38 39 13 4 2 3 0 80 7 8227
2011 Shift worker 28 42 18 5 3 3 0 73 8 658
2011 Non-shift worker 31 41 16 5 3 4 0 75 9 9773

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 37 7 2 3 1 1 88 5 389
2018 Non-shift worker 47 37 10 4 2 0 0 84 6 8345
2017 Shift worker 45 42 7 3 2 1 0 88 6 386
2017 Non-shift worker 44 39 9 5 3 0 0 83 8 7963
2014 Shift worker 40 39 12 6 3 0 0 79 9 672
2014 Non-shift worker 42 39 11 4 3 0 0 82 7 8223
2011 Shift worker 36 43 11 5 3 1 0 80 9 658
2011 Non-shift worker 38 40 12 5 3 1 0 79 9 9758
2008 Shift worker 31 47 13 5 3 1 0 79 8 392
2008 Non-shift worker 34 42 13 7 4 0 0 76 11 7451

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 36 15 6 7 7 6 67 16 389
2018 Non-shift worker 23 34 18 9 6 6 3 63 17 8357
2017 Shift worker 29 33 13 8 6 5 6 70 16 386
2017 Non-shift worker 27 32 16 9 7 6 4 65 17 7961
2014 Shift worker 24 35 18 8 6 5 3 64 16 675
2014 Non-shift worker 28 34 16 9 6 4 3 66 17 8231

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 38 15 12 3 3 2 69 15 390
2018 Non-shift worker 31 40 14 8 4 2 1 73 12 8365
2017 Shift worker 28 38 13 9 8 3 1 68 18 385
2017 Non-shift worker 33 39 12 9 4 3 1 75 13 7945
2014 Shift worker 28 40 14 8 4 4 1 72 13 673
2014 Non-shift worker 38 40 11 6 3 2 1 80 9 8228
2011 Shift worker 30 39 15 7 4 5 0 72 12 658
2011 Non-shift worker 38 37 10 7 3 3 1 79 10 9760
2008 Shift worker 29 33 15 10 6 4 2 67 17 393
2008 Non-shift worker 37 36 11 8 5 4 1 76 13 7450

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 42 21 4 4 2 1 70 8 390
2018 Non-shift worker 30 40 19 6 4 2 0 71 10 8341

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 28 23 10 7 10 4 55 19 388
2018 Non-shift worker 18 26 21 13 11 9 2 50 27 8368
2017 Shift worker 19 29 18 8 12 9 5 55 23 382
2017 Non-shift worker 16 24 19 14 13 10 3 47 31 7955
2014 Shift worker 13 28 19 17 12 10 2 47 32 672
2014 Non-shift worker 14 24 20 15 13 11 2 44 33 8224
2011 Shift worker 13 24 23 13 10 15 3 46 27 657
2011 Non-shift worker 14 22 21 14 12 13 4 44 31 9768

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 13 87 390
2018 Non-shift worker 13 87 8387

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 58 46
2018 Non-shift worker 49 1066

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 46 46
2018 Non-shift worker 59 1066

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 46
2018 Non-shift worker 7 1066

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 39 46
2018 Non-shift worker 38 1064

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Shift worker 36 46
2018 Non-shift worker 40 1064

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 46
2018 Non-shift worker 46 1064

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 38 46
2018 Non-shift worker 43 1064

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 46
2018 Non-shift worker 32 1064

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Shift worker 58 46
2018 Non-shift worker 54 1064

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Shift worker 33 46
2018 Non-shift worker 32 1064

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 46
2018 Non-shift worker 1 1064

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 46
2018 Non-shift worker 10 1064

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Shift worker 60 46
2018 Non-shift worker 45 1064

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Shift worker 20 46
2018 Non-shift worker 22 1064

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 24 46
2018 Non-shift worker 16 1064

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 51 46
2018 Non-shift worker 56 1067

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 46
2018 Non-shift worker 26 1067

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 46
2018 Non-shift worker 9 1067

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 46
2018 Non-shift worker 16 1067

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 46
2018 Non-shift worker 8 1067

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 46
2018 Non-shift worker 5 1067

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 46
2018 Non-shift worker 14 1067

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 46
2018 Non-shift worker 25 1067

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 40
2018 Non-shift worker 13 1013

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 25 40
2018 Non-shift worker 21 1013

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 25 40
2018 Non-shift worker 10 1013

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 40
2018 Non-shift worker 7 1013

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 40
2018 Non-shift worker 14 1013

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 40
2018 Non-shift worker 14 1013

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 40
2018 Non-shift worker 28 1013

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 34 40
2018 Non-shift worker 46 1013

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 40
2018 Non-shift worker 1 1013

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 42 40
2018 Non-shift worker 51 1013

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 40
2018 Non-shift worker 4 1013

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 40
2018 Non-shift worker 11 1013

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 21 16 5 5 20 10 63 14 392
2018 Non-shift worker 18 19 21 6 5 26 6 54 16 8379
2017 Shift worker 21 22 13 3 5 25 11 68 12 387
2017 Non-shift worker 15 19 19 6 6 27 8 53 18 7969
2014 Shift worker 15 19 20 5 5 27 9 53 16 674
2014 Non-shift worker 14 18 20 5 6 28 8 51 18 8232

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 37 13 4 4 9 1 76 9 392
2018 Non-shift worker 30 33 17 5 4 10 1 71 10 8368
2017 Shift worker 30 37 12 3 4 11 3 78 8 385
2017 Non-shift worker 28 33 17 5 4 12 1 70 11 7958
2014 Shift worker 22 33 19 6 4 15 1 65 12 673
2014 Non-shift worker 24 31 20 5 4 14 1 66 11 8232
2011 Shift worker 25 42 17 5 4 7 1 73 9 658
2011 Non-shift worker 30 36 17 5 3 9 0 73 8 9772

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 6 94 391
2018 Non-shift worker 6 94 8373

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 36 21
2018 Non-shift worker 33 480

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 59 21
2018 Non-shift worker 79 480

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 21
2018 Non-shift worker 15 480

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Shift worker 22 21
2018 Non-shift worker 15 480

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Shift worker 22 21
2018 Non-shift worker 22 480

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 21
2018 Non-shift worker 2 480

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 45 21
2018 Non-shift worker 26 480

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 46 21
2018 Non-shift worker 33 479

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 36 21
2018 Non-shift worker 14 479

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 30 21
2018 Non-shift worker 4 479

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 40 21
2018 Non-shift worker 46 479

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 16
2018 Non-shift worker 3 457

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 16
2018 Non-shift worker 6 457

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 16
2018 Non-shift worker 9 457

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 16
2018 Non-shift worker 12 457

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 34 16
2018 Non-shift worker 30 457

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 36 16
2018 Non-shift worker 45 457

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 16
2018 Non-shift worker 2 457

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 68 16
2018 Non-shift worker 63 457

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 19 17 3 4 24 8 66 9 388
2018 Non-shift worker 19 19 22 3 3 29 6 58 8 8359
2017 Shift worker 23 21 13 1 2 32 8 74 5 386
2017 Non-shift worker 16 19 19 2 3 33 8 60 9 7967
2014 Shift worker 16 18 22 3 2 30 8 57 8 675
2014 Non-shift worker 15 17 20 2 3 35 8 56 9 8227

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 32 16 4 2 11 1 75 7 390
2018 Non-shift worker 31 33 18 3 2 12 1 73 6 8358
2017 Shift worker 31 36 12 1 2 16 2 81 4 384
2017 Non-shift worker 30 33 15 3 2 14 2 75 6 7962
2014 Shift worker 23 35 20 3 2 17 1 70 6 675
2014 Non-shift worker 26 31 18 3 2 18 2 71 6 8230
2011 Shift worker 31 42 14 3 2 8 1 80 5 656
2011 Non-shift worker 34 37 14 3 1 10 0 80 5 9765
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 32 13 3 4 1 0 80 7 387
2018 Non-shift worker 54 27 10 4 4 1 0 83 8 8323
2017 Shift worker 55 26 11 4 3 2 0 82 7 386
2017 Non-shift worker 56 25 10 4 4 2 0 82 8 7970

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 39 12 6 4 5 1 76 11 391
2018 Non-shift worker 34 41 14 6 3 2 0 77 9 8376
2017 Shift worker 21 37 18 10 3 10 0 65 15 385
2017 Non-shift worker 24 41 17 8 5 5 0 69 13 7959

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 35 17 7 9 2 1 66 16 392
2018 Non-shift worker 25 37 17 12 7 2 0 63 19 8386
2017 Shift worker 20 39 19 9 9 4 0 61 19 387
2017 Non-shift worker 17 40 19 13 9 2 0 58 23 7968

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 20 27 16 18 1 1 39 34 392
2018 Non-shift worker 18 24 24 15 18 0 1 43 33 8379
2017 Shift worker 14 17 21 21 24 0 4 32 46 386
2017 Non-shift worker 19 23 20 15 20 0 3 43 36 7958

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 27 27 11 5 0 1 57 16 392
2018 Non-shift worker 17 25 29 16 11 0 1 43 28 8378
2017 Shift worker 23 32 27 10 6 0 2 56 16 386
2017 Non-shift worker 16 24 28 17 13 0 1 41 31 7965

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 33 17 7 4 0 3 71 11 389
2018 Non-shift worker 21 28 25 15 9 0 1 50 24 8352
2017 Shift worker 30 30 18 9 6 2 5 65 17 385
2017 Non-shift worker 20 27 25 15 11 0 2 48 27 7954

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 25 20 12 8 1 2 59 21 390
2018 Non-shift worker 20 24 24 17 13 1 1 44 31 8339
2017 Shift worker 30 27 19 11 9 2 2 59 21 386
2017 Non-shift worker 18 22 23 19 16 1 2 41 35 7957

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 22 13 3 4 1 4 79 7 392
2018 Non-shift worker 44 24 15 7 5 0 5 72 12 8362
2017 Shift worker 48 20 14 4 5 1 8 75 10 385
2017 Non-shift worker 39 24 15 7 6 1 8 69 14 7942

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 27 17 9 7 0 1 67 16 390
2018 Non-shift worker 33 27 22 10 8 0 1 60 18 8358
2017 Shift worker 34 28 19 8 9 1 2 63 17 383
2017 Non-shift worker 29 31 22 10 7 0 1 60 17 7948

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 30 21 10 3 0 2 66 13 386
2018 Non-shift worker 26 33 24 11 5 1 1 60 16 8343
2017 Shift worker 35 27 20 8 6 1 3 64 15 384
2017 Non-shift worker 26 33 22 11 6 1 2 60 17 7934

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 29 24 10 3 0 1 64 12 387
2018 Non-shift worker 21 30 25 15 8 1 1 51 23 8350
2017 Shift worker 31 28 17 12 6 2 3 63 20 385
2017 Non-shift worker 20 30 24 15 10 1 2 50 25 7945

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 28 21 12 2 0 2 64 14 385
2018 Non-shift worker 25 31 23 13 7 0 1 56 20 8341
2017 Shift worker 33 26 19 14 5 1 2 61 20 385
2017 Non-shift worker 26 31 21 13 8 1 2 58 21 7947

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 29 22 9 3 0 3 64 12 384
2018 Non-shift worker 26 28 23 13 8 0 1 55 22 8320
2017 Shift worker 31 27 19 11 6 2 3 61 19 384
2017 Non-shift worker 24 29 22 14 9 1 2 54 23 7929

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 23 10 3 2 1 3 83 6 386
2018 Non-shift worker 52 23 12 5 4 0 2 78 9 8316
2017 Shift worker 56 21 12 5 3 1 3 80 8 387
2017 Non-shift worker 55 23 12 5 3 0 2 80 8 7951

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 68 17 7 3 1 1 5 89 4 388
2018 Non-shift worker 69 15 6 2 2 1 5 89 5 8321

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 70 11 6 4 4 1 4 85 9 386
2018 Non-shift worker 69 13 6 3 4 1 4 86 7 8322
2017 Shift worker 70 12 6 3 3 1 4 87 7 386
2017 Non-shift worker 70 12 6 3 3 1 5 87 7 7955

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 60 20 8 5 3 0 4 83 8 392
2018 Non-shift worker 57 24 10 4 2 0 2 83 7 8354
2017 Shift worker 56 22 9 3 3 2 4 84 7 387
2017 Non-shift worker 57 24 9 4 2 0 3 85 6 7952

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 17 5 4 5 0 4 84 10 392
2018 Non-shift worker 58 20 10 6 5 0 2 79 11 8333
2017 Shift worker 68 13 7 4 3 2 3 85 7 386
2017 Non-shift worker 61 18 8 5 5 0 3 81 10 7960

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 69 8 5 1 0 0 16 92 1 389
2018 Non-shift worker 55 12 6 2 1 0 23 88 4 8295
2017 Shift worker 66 11 2 2 1 1 17 94 3 386
2017 Non-shift worker 55 12 5 2 1 0 24 89 4 7952

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 70 14 6 1 1 1 6 90 3 388
2018 Non-shift worker 63 19 8 2 1 0 5 87 4 8320
2017 Shift worker 68 15 5 2 1 1 8 91 3 382
2017 Non-shift worker 64 18 7 3 1 0 7 88 4 7913

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 17 12 9 7 0 4 72 16 392
2018 Non-shift worker 65 15 7 4 5 1 4 84 9 8344
2017 Shift worker 50 17 15 6 7 1 5 71 14 386
2017 Non-shift worker 66 15 7 4 4 1 5 85 8 7962

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 22 13 7 1 1 4 79 8 391
2018 Non-shift worker 50 28 13 5 2 0 2 79 7 8342
2017 Shift worker 51 25 11 5 5 1 3 78 10 387
2017 Non-shift worker 50 27 12 4 2 0 3 81 6 7949

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 36 29 12 4 0 0 55 16 391
2018 Non-shift worker 13 31 36 14 5 0 0 45 19 8386
2017 Shift worker 14 32 36 12 5 1 0 47 17 385
2017 Non-shift worker 11 28 39 15 7 0 0 39 22 7972

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 14 33 31 16 0 0 47 20 387
2018 Non-shift worker 10 19 39 22 10 0 0 32 29 8264
2017 Shift worker 7 13 32 29 16 1 2 47 20 386
2017 Non-shift worker 9 21 38 21 10 0 1 31 30 7944
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 21 23 15 10 1 2 29 71 393
2018 Non-shift worker 26 28 21 12 11 1 1 27 73 8401
2017 Shift worker 25 17 24 14 18 0 1 25 75 387
2017 Non-shift worker 29 25 20 11 12 2 1 30 70 7976

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 266
2018 Non-shift worker 21 6030
2017 Shift worker 32 273
2017 Non-shift worker 21 5366

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 37 266
2018 Non-shift worker 35 6030
2017 Shift worker 39 273
2017 Non-shift worker 35 5366

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 35 266
2018 Non-shift worker 24 6030
2017 Shift worker 22 273
2017 Non-shift worker 20 5366

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 42 266
2018 Non-shift worker 47 6030
2017 Shift worker 48 273
2017 Non-shift worker 50 5366

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 266
2018 Non-shift worker 7 6030
2017 Shift worker 7 273
2017 Non-shift worker 6 5366

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 266
2018 Non-shift worker 33 6030

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 30 266
2018 Non-shift worker 35 6030
2017 Shift worker 32 273
2017 Non-shift worker 41 5366

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 8 45 13 11 5 18 237
2018 Non-shift worker 6 41 19 11 5 18 5787
2017 Shift worker 9 45 16 9 3 18 260
2017 Non-shift worker 7 46 19 11 4 13 5254

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 30 70 263
2018 Non-shift worker 30 70 5999

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 17 11 10 11 1 10 64 24 393
2018 Non-shift worker 37 16 15 10 13 1 8 58 25 8379

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 23 22 19 16 2 7 37 39 266
2018 Non-shift worker 10 21 19 18 23 1 7 34 45 6019
2017 Shift worker 10 23 12 19 24 2 11 38 49 274
2017 Non-shift worker 10 21 15 17 25 2 9 35 48 5401

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 14 21 22 28 0 6 23 54 266
2018 Non-shift worker 6 13 16 20 37 2 6 20 62 6017
2017 Shift worker 5 9 10 25 40 1 10 16 73 273
2017 Non-shift worker 5 10 12 16 45 3 9 17 70 5406
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