2018 Public Service Employee Survey Results by Theme for the Public Services and Procurement Canada by Question 77. What is your current employee status?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 34 41 13 8 5 0 0 75 13 7395
2018 Term 41 40 11 5 3 0 0 81 8 1119
2018 Casual 46 42 4 6 1 0 0 88 7 145
2018 Student 27 44 19 5 4 1 0 72 9 97
2017 Indeterminate (permanent) 30 45 11 8 5 0 0 75 13 7414
2017 Term 42 43 9 4 2 0 0 86 6 744
2017 Casual 48 43 5 4 0 0 0 91 4 141
2017 Student 34 42 16 7 0 0 0 76 8 72
2014 Indeterminate (permanent) 28 45 13 9 5 0 0 73 14 8234
2014 Term 38 44 10 6 2 0 0 82 8 411
2014 Casual 40 43 6 8 3 0 0 82 11 154
2014 Student 32 53 10 4 2 0 0 84 5 115
2011 Indeterminate (permanent) 33 41 13 8 5 0 0 74 12 9886
2011 Term 42 37 11 7 2 0 0 80 9 297
2011 Casual 55 27 13 1 4 0 0 82 5 111
2011 Student 32 44 14 6 3 0 1 76 9 146
2008 Indeterminate (permanent) 34 42 12 7 4 0 0 76 12 7352
2008 Term 39 40 13 6 1 0 0 79 8 284
2008 Casual 40 42 10 6 3 0 0 82 8 62
2008 Student 30 41 16 9 4 0 0 71 13 120

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 29 38 16 10 7 0 0 67 17 7399
2018 Term 35 38 16 7 3 1 0 74 10 1115
2018 Casual 48 35 10 4 1 0 1 84 6 145
2018 Student 34 48 10 4 4 0 0 82 8 98
2017 Indeterminate (permanent) 26 37 16 11 9 0 0 63 21 7406
2017 Term 39 38 13 6 4 0 0 77 10 742
2017 Casual 48 38 9 5 0 0 0 86 5 140
2017 Student 42 44 8 6 2 0 0 85 7 72

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 49 35 10 4 2 0 0 84 6 7378
2018 Term 57 32 8 2 1 0 0 89 3 1110
2018 Casual 51 36 7 4 2 0 0 87 6 146
2018 Student 27 48 18 5 1 0 1 75 6 98
2017 Indeterminate (permanent) 48 36 9 4 2 0 0 85 6 7398
2017 Term 61 31 7 1 1 0 0 92 2 745
2017 Casual 60 32 8 1 0 0 0 92 1 140
2017 Student 43 44 13 0 0 0 0 87 0 72
2014 Indeterminate (permanent) 57 31 9 3 1 0 0 87 4 8229
2014 Term 68 24 4 3 1 0 0 93 3 411
2014 Casual 62 30 4 3 1 0 0 92 4 154
2014 Student 48 43 7 3 0 0 0 91 3 115
2011 Indeterminate (permanent) 56 32 8 2 1 0 0 88 4 9899
2011 Term 63 27 7 3 0 0 0 90 3 298
2011 Casual 70 19 8 3 0 0 0 89 3 111
2011 Student 50 43 6 1 0 0 0 93 1 146

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 38 40 12 6 3 0 0 79 9 7408
2018 Term 53 33 9 3 2 0 0 86 5 1122
2018 Casual 52 38 7 3 1 0 0 90 3 147
2018 Student 28 52 11 7 2 0 0 80 9 98
2017 Indeterminate (permanent) 37 41 11 6 4 0 0 78 10 7383
2017 Term 55 35 6 3 1 0 0 90 4 744
2017 Casual 63 27 5 5 0 0 0 90 5 137
2017 Student 43 37 16 2 2 0 0 80 4 72
2014 Indeterminate (permanent) 35 42 13 6 4 0 0 78 10 8222
2014 Term 50 37 8 4 1 0 0 87 5 411
2014 Casual 50 34 6 6 3 1 0 84 9 154
2014 Student 41 46 11 2 0 0 0 87 2 115
2011 Indeterminate (permanent) 38 42 11 6 3 0 0 81 9 9897
2011 Term 50 34 9 4 1 0 0 85 6 297
2011 Casual 63 26 6 3 2 0 0 90 4 112
2011 Student 46 40 9 3 1 0 1 87 4 147
2008 Indeterminate (permanent) 39 43 9 6 3 0 0 82 8 7376
2008 Term 44 41 11 3 1 0 0 86 4 286
2008 Casual 54 36 7 2 2 0 0 89 4 62
2008 Student 42 38 13 7 1 0 0 80 8 120

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 31 35 19 9 7 1 0 66 15 7404
2018 Term 56 28 9 5 3 0 0 84 7 1113
2018 Casual 58 25 9 7 1 0 0 83 8 145
2018 Student 47 33 9 3 5 2 1 82 8 98
2017 Indeterminate (permanent) 28 34 20 10 7 1 0 63 17 7396
2017 Term 54 31 10 3 2 1 0 86 4 741
2017 Casual 52 32 9 5 1 1 1 85 5 141
2017 Student 42 43 10 3 1 0 0 86 4 72
2014 Indeterminate (permanent) 22 38 20 11 8 1 0 61 19 8228
2014 Term 42 42 9 4 2 0 0 84 6 411
2014 Casual 48 29 13 6 2 1 0 78 9 154
2014 Student 50 35 12 3 0 1 0 85 3 115
2011 Indeterminate (permanent) 24 37 21 11 6 1 0 62 17 9894
2011 Term 35 41 13 6 3 1 0 77 9 298
2011 Casual 46 33 13 7 1 0 0 79 8 111
2011 Student 45 30 17 5 2 0 1 76 7 146

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 30 37 18 9 6 0 0 67 15 7387
2018 Term 51 32 10 4 2 0 0 83 7 1115
2018 Casual 59 25 8 6 1 0 0 85 7 144
2018 Student 45 35 11 5 1 1 1 82 6 96
2017 Indeterminate (permanent) 27 37 18 11 7 0 0 64 18 7402
2017 Term 51 35 9 3 2 1 0 86 5 743
2017 Casual 50 34 11 4 0 1 1 85 4 141
2017 Student 49 39 7 5 0 0 0 87 5 70
2014 Indeterminate (permanent) 23 40 19 11 6 0 0 63 17 8227
2014 Term 41 42 10 4 2 0 0 84 6 412
2014 Casual 48 30 13 7 2 1 0 78 9 154
2014 Student 56 33 7 3 1 1 0 90 3 114
2011 Indeterminate (permanent) 23 40 20 11 5 1 0 64 16 9876
2011 Term 35 41 14 7 3 0 0 75 11 296
2011 Casual 52 31 7 6 3 1 0 84 9 110
2011 Student 46 31 14 8 1 0 1 77 9 145
2008 Indeterminate (permanent) 24 41 17 12 6 0 0 65 18 7377
2008 Term 33 42 12 9 3 0 0 76 12 286
2008 Casual 55 22 15 3 3 2 0 78 6 61
2008 Student 42 38 8 10 3 0 0 80 13 120

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 28 26 21 11 9 3 1 57 21 7412
2018 Term 42 23 17 9 4 3 1 68 14 1118
2018 Casual 41 27 13 8 5 3 3 72 14 144
2018 Student 29 16 23 14 8 8 1 49 25 98
2017 Indeterminate (permanent) 26 27 20 12 10 4 1 55 23 7409
2017 Term 43 26 17 6 3 4 1 73 10 743
2017 Casual 44 22 14 6 1 6 6 75 9 140
2017 Student 36 32 12 10 3 7 0 73 14 72
2014 Indeterminate (permanent) 24 27 21 13 10 4 1 53 25 8228
2014 Term 35 32 15 8 4 5 1 72 12 412
2014 Casual 37 21 18 10 4 5 6 65 15 154
2014 Student 32 18 24 8 4 10 4 58 14 115
2011 Indeterminate (permanent) 25 27 20 13 9 5 1 55 23 9883
2011 Term 39 25 17 7 6 6 0 68 14 297
2011 Casual 36 20 15 14 3 6 6 64 19 110
2011 Student 26 19 24 15 7 7 2 50 23 146
2008 Indeterminate (permanent) 25 30 19 13 9 5 1 57 23 7378
2008 Term 31 28 18 9 7 7 1 64 17 286
2008 Casual 40 17 21 5 10 7 0 62 16 61
2008 Student 27 28 17 12 10 5 2 59 23 120
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 45 31 12 6 4 2 0 78 10 7385
2018 Term 53 28 10 4 2 3 1 83 6 1123
2018 Casual 63 22 9 1 1 4 0 88 2 145
2018 Student 53 27 7 7 4 1 1 81 12 97
2017 Indeterminate (permanent) 42 32 11 7 5 2 1 77 12 7409
2017 Term 53 29 8 4 2 3 1 86 6 744
2017 Casual 58 32 3 4 0 4 0 93 4 141
2017 Student 59 27 9 2 2 2 0 88 3 72
2014 Indeterminate (permanent) 41 33 12 6 4 2 1 77 11 8231
2014 Term 53 29 10 3 2 3 0 85 5 411
2014 Casual 59 21 6 4 3 6 1 86 8 153
2014 Student 66 25 2 3 3 1 1 92 6 115
2011 Indeterminate (permanent) 42 32 13 6 4 2 0 76 10 9894
2011 Term 50 32 7 5 4 1 1 84 9 295
2011 Casual 68 18 6 3 1 5 0 90 4 112
2011 Student 63 25 6 2 1 2 0 90 3 147
2008 Indeterminate (permanent) 41 32 12 7 5 2 1 75 13 7384
2008 Term 48 30 11 6 3 3 0 80 9 286
2008 Casual 51 28 9 9 1 1 1 80 10 62
2008 Student 57 28 8 3 3 1 1 86 6 119

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 42 34 11 8 5 0 0 76 13 7368
2018 Term 50 29 10 6 3 1 1 81 9 1123
2018 Casual 62 24 9 3 1 2 0 88 4 142
2018 Student 48 33 4 5 3 6 0 87 9 96
2017 Indeterminate (permanent) 41 35 10 8 5 1 0 77 13 7407
2017 Term 52 29 8 6 3 1 0 82 10 746
2017 Casual 57 30 7 3 1 1 0 88 5 141
2017 Student 57 35 4 3 0 0 0 92 3 72
2014 Indeterminate (permanent) 39 35 12 9 5 0 0 75 13 8229
2014 Term 52 31 11 3 2 0 0 84 6 412
2014 Casual 60 26 4 5 3 1 1 87 8 154
2014 Student 59 30 6 1 4 0 0 89 5 115
2011 Indeterminate (permanent) 40 35 11 8 5 0 0 76 13 9890
2011 Term 48 32 10 5 5 0 0 80 9 297
2011 Casual 55 25 10 3 3 2 2 84 6 112
2011 Student 65 21 6 3 3 1 1 88 7 147
2008 Indeterminate (permanent) 39 35 11 9 6 1 0 74 15 7379
2008 Term 47 32 10 7 4 0 0 79 11 286
2008 Casual 45 37 10 6 1 0 1 83 7 61
2008 Student 48 33 5 10 3 0 1 82 13 120

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 46 30 12 6 5 0 0 77 12 7388
2018 Term 53 29 11 4 3 0 0 82 7 1123
2018 Casual 62 24 8 2 3 1 1 87 5 145
2018 Student 56 26 10 4 3 1 0 82 7 98
2017 Indeterminate (permanent) 49 28 10 6 5 0 0 78 12 7391
2017 Term 59 26 8 4 3 0 0 85 7 743
2017 Casual 64 26 5 3 1 1 0 91 4 141
2017 Student 76 21 2 2 0 0 0 97 2 71
2014 Indeterminate (permanent) 46 32 11 6 5 1 0 78 11 8224
2014 Term 56 30 9 4 2 0 0 86 5 412
2014 Casual 60 26 7 4 2 1 1 87 6 154
2014 Student 65 27 3 3 2 1 0 92 5 115

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 25 34 18 8 6 7 0 64 16 7433
2018 Term 44 29 13 4 2 8 0 79 7 1126
2018 Casual 47 32 10 4 0 7 0 85 4 145
2018 Student 36 35 8 2 2 16 1 85 5 98
2017 Indeterminate (permanent) 23 35 18 9 7 8 0 63 17 7407
2017 Term 43 32 11 3 2 9 1 82 6 746
2017 Casual 45 23 14 3 3 13 0 78 6 141
2017 Student 43 37 12 0 1 7 0 86 1 72
2014 Indeterminate (permanent) 22 35 17 9 5 11 0 65 16 8228
2014 Term 44 35 8 4 3 6 0 84 7 412
2014 Casual 41 35 9 4 3 8 1 83 8 153
2014 Student 49 26 9 3 2 13 0 85 5 115
2011 Indeterminate (permanent) 24 32 20 9 6 9 0 62 16 9885
2011 Term 32 36 16 6 2 7 1 74 9 297
2011 Casual 42 27 17 1 3 8 2 76 5 110
2011 Student 53 19 12 3 1 10 1 82 4 146

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 22 33 20 13 9 3 0 57 23 7415
2018 Term 44 28 14 5 4 5 0 76 9 1120
2018 Casual 47 28 15 4 1 5 0 80 5 145
2018 Student 37 34 7 8 3 9 1 79 13 97
2017 Indeterminate (permanent) 19 33 20 14 11 3 0 54 25 7407
2017 Term 41 31 14 5 3 6 0 77 8 745
2017 Casual 41 29 13 6 4 6 0 75 11 141
2017 Student 35 41 11 7 2 3 0 78 10 72
2014 Indeterminate (permanent) 18 34 22 14 9 3 0 53 24 8228
2014 Term 38 35 14 4 4 4 1 77 9 412
2014 Casual 42 31 11 6 6 4 0 76 12 153
2014 Student 48 30 12 3 0 7 0 84 3 115
2011 Indeterminate (permanent) 19 33 22 13 10 3 0 53 24 9879
2011 Term 32 37 16 8 5 1 0 70 13 296
2011 Casual 44 29 16 4 3 3 2 76 7 109
2011 Student 41 28 19 5 2 4 2 73 7 144
2008 Indeterminate (permanent) 19 34 21 13 11 3 0 54 25 7381
2008 Term 31 35 16 8 3 5 1 70 12 285
2008 Casual 44 29 13 6 3 5 0 77 9 61
2008 Student 29 32 18 6 3 11 3 70 10 120

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 16 29 23 16 10 5 0 48 28 7409
2018 Term 35 27 18 6 4 9 0 69 11 1126
2018 Casual 38 28 14 8 1 9 0 74 11 145
2018 Student 28 33 12 8 5 13 1 70 15 98
2017 Indeterminate (permanent) 14 29 23 17 12 5 0 46 30 7400
2017 Term 30 34 14 8 3 9 1 72 12 746
2017 Casual 32 27 15 9 6 11 0 66 17 141
2017 Student 30 40 13 10 2 2 2 73 13 72
2014 Indeterminate (permanent) 12 29 25 17 10 6 0 44 29 8226
2014 Term 30 35 15 7 4 8 1 71 12 411
2014 Casual 31 29 14 13 4 9 0 66 19 154
2014 Student 34 26 16 3 0 21 0 76 3 115
2011 Indeterminate (permanent) 11 33 24 17 9 7 0 47 28 9891
2011 Term 23 40 17 9 5 5 1 66 15 296
2011 Casual 27 32 18 8 2 12 1 67 11 110
2011 Student 29 30 17 9 4 11 1 66 15 146
2008 Indeterminate (permanent) 9 31 22 19 11 7 0 43 33 7377
2008 Term 18 35 24 9 5 10 0 59 15 285
2008 Casual 17 48 13 5 4 13 0 75 10 62
2008 Student 19 28 16 7 4 25 2 64 15 120

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 16 33 20 17 11 3 0 50 29 7424
2018 Term 31 33 17 8 5 5 0 68 14 1121
2018 Casual 36 37 9 11 1 6 0 78 13 146
2018 Student 23 30 20 10 5 10 1 60 17 98
2017 Indeterminate (permanent) 15 34 20 17 12 3 0 50 29 7396
2017 Term 30 36 14 8 5 6 1 71 14 745
2017 Casual 37 29 14 11 3 7 0 71 14 141
2017 Student 30 43 12 9 4 3 0 75 13 72
2014 Indeterminate (permanent) 13 34 21 17 12 2 0 48 30 8225
2014 Term 30 40 14 7 5 3 0 73 13 410
2014 Casual 36 30 12 11 6 4 1 70 18 153
2014 Student 36 33 11 4 2 14 0 80 7 115
2011 Indeterminate (permanent) 14 37 20 17 9 2 0 53 27 9879
2011 Term 24 41 17 8 6 3 0 68 14 296
2011 Casual 36 37 14 3 3 6 1 79 6 109
2011 Student 38 29 14 8 5 6 1 72 13 147
2008 Indeterminate (permanent) 14 37 18 18 10 3 0 53 29 7377
2008 Term 23 39 22 9 3 4 0 64 13 286
2008 Casual 34 38 15 2 6 5 0 75 9 61
2008 Student 28 41 11 8 4 7 1 75 14 120
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 27 35 18 11 9 0 0 62 20 7418
2018 Term 30 35 19 10 5 1 0 66 15 1118
2018 Casual 52 25 12 6 3 1 1 78 10 146
2018 Student 38 40 14 5 3 0 0 78 8 98
2017 Indeterminate (permanent) 24 35 18 13 10 0 0 59 23 7410
2017 Term 35 37 16 8 4 0 0 72 12 744
2017 Casual 46 37 10 7 0 0 0 83 7 141
2017 Student 47 41 4 6 0 2 0 90 7 72
2014 Indeterminate (permanent) 20 36 19 15 10 0 0 57 24 8231
2014 Term 29 39 19 9 4 0 0 68 13 412
2014 Casual 46 32 11 5 5 0 1 79 10 154
2014 Student 50 37 10 3 2 0 0 86 4 115
2011 Indeterminate (permanent) 22 38 18 13 8 0 0 61 21 9898
2011 Term 31 44 13 6 6 0 0 75 12 296
2011 Casual 47 34 11 4 3 0 1 83 6 112
2011 Student 47 37 9 4 3 0 0 84 6 147

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 28 42 13 10 6 0 0 70 16 7425
2018 Term 38 39 12 7 3 0 0 77 11 1123
2018 Casual 46 34 6 12 2 1 0 80 14 146
2018 Student 20 41 23 9 5 1 0 62 14 98
2017 Indeterminate (permanent) 27 42 13 11 6 0 0 69 17 7413
2017 Term 36 42 11 6 4 0 0 78 10 745
2017 Casual 43 37 13 3 3 1 1 81 6 141
2017 Student 30 47 15 7 2 0 0 77 9 72

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 13 24 20 15 11 14 2 44 32 7393
2018 Term 17 21 20 12 7 19 3 49 25 1119
2018 Casual 27 26 16 7 4 17 3 66 13 142
2018 Student 21 18 16 12 6 24 3 52 25 97
2017 Indeterminate (permanent) 11 22 20 16 12 17 2 41 35 7415
2017 Term 19 21 17 12 6 23 2 53 24 744
2017 Casual 15 19 13 18 5 25 5 48 33 141
2017 Student 17 20 9 18 3 28 5 56 31 72
2014 Indeterminate (permanent) 10 23 21 18 13 13 2 39 37 8225
2014 Term 17 24 19 12 8 18 2 51 25 412
2014 Casual 15 25 14 12 5 26 4 57 24 154
2014 Student 18 22 8 10 5 34 3 64 24 115

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 37 36 13 8 5 0 1 74 14 7392
2018 Term 39 32 14 8 5 1 1 73 13 1123
2018 Casual 50 31 9 4 2 2 3 84 6 146
2018 Student 44 39 5 7 4 1 0 84 11 98
2017 Indeterminate (permanent) 36 37 13 9 6 1 0 73 14 7413
2017 Term 40 34 13 6 5 1 1 75 11 744
2017 Casual 45 36 10 7 0 1 1 83 7 141
2017 Student 48 37 5 7 0 2 1 87 7 72
2014 Indeterminate (permanent) 36 38 12 8 5 0 0 75 13 8231
2014 Term 42 36 12 6 3 1 1 79 9 412
2014 Casual 44 30 8 6 5 2 5 80 12 154
2014 Student 47 37 6 5 4 1 0 85 9 115
2011 Indeterminate (permanent) 36 38 12 8 5 1 0 75 13 9902
2011 Term 39 38 12 6 5 0 1 77 11 295
2011 Casual 58 27 7 3 3 1 1 87 6 112
2011 Student 53 33 10 1 2 1 0 86 4 147
2008 Indeterminate (permanent) 35 35 13 9 6 1 1 71 16 7385
2008 Term 41 34 12 7 6 0 0 75 12 286
2008 Casual 45 25 13 11 2 2 1 72 14 62
2008 Student 39 37 11 9 3 1 1 77 12 120

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 26 34 16 8 5 3 8 67 14 2221
2018 Term 37 16 11 6 21 0 9 58 30 17
2017 Indeterminate (permanent) 26 36 15 9 5 3 6 68 16 2134
2017 Term 20 56 12 3 0 6 3 83 3 33
2014 Indeterminate (permanent) 26 36 16 9 5 3 6 67 16 2223
2014 Term 20 60 20 0 0 0 0 80 0 10

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 25 44 11 13 6 0 0 70 19 7432
2018 Term 25 46 9 13 6 0 0 71 20 1126
2018 Casual 41 36 9 8 4 0 3 79 12 146
2018 Student 41 38 11 8 1 0 0 79 9 97
2017 Indeterminate (permanent) 26 40 12 14 8 0 0 66 22 7410
2017 Term 26 40 11 15 9 0 0 65 24 746
2017 Casual 34 26 13 16 8 0 3 62 25 140
2017 Student 40 34 17 6 2 0 2 75 8 72
2014 Indeterminate (permanent) 24 38 13 15 9 0 0 63 24 8234
2014 Term 32 39 12 10 6 0 1 72 16 411
2014 Casual 36 37 8 10 4 0 5 77 14 154
2014 Student 42 43 4 8 2 0 2 86 10 115
2011 Indeterminate (permanent) 30 42 12 11 5 0 1 72 16 9891
2011 Term 32 43 10 10 4 0 1 76 14 296
2011 Casual 22 28 11 11 5 0 23 64 22 112
2011 Student 33 30 17 7 4 0 9 70 12 147
2008 Indeterminate (permanent) 29 42 13 10 5 0 1 71 15 7384
2008 Term 34 44 9 9 2 0 1 80 12 286
2008 Casual 26 47 11 7 6 0 3 76 13 61
2008 Student 23 39 15 12 5 0 7 66 18 120

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 39 40 10 7 3 0 0 79 10 7416
2018 Term 40 40 11 6 3 0 0 80 10 1122
2018 Casual 48 32 15 5 1 0 0 79 6 146
2018 Student 23 50 9 8 7 0 2 75 16 98
2017 Indeterminate (permanent) 39 39 11 7 4 0 0 79 10 7407
2017 Term 43 40 10 5 2 0 0 83 7 745
2017 Casual 46 43 6 4 1 0 0 89 5 141
2017 Student 25 50 13 11 2 0 0 74 13 72
2014 Indeterminate (permanent) 36 40 12 7 4 0 0 76 11 8230
2014 Term 39 38 13 7 2 0 0 78 9 412
2014 Casual 44 34 13 6 3 0 1 78 8 154
2014 Student 27 50 14 8 1 0 1 77 9 115
2011 Indeterminate (permanent) 40 37 12 7 4 0 0 78 11 9886
2011 Term 44 36 11 6 2 0 0 81 8 298
2011 Casual 58 24 11 3 3 0 0 83 6 111
2011 Student 34 38 15 10 1 0 1 73 11 145
2008 Indeterminate (permanent) 36 42 11 7 3 0 0 79 10 7382
2008 Term 37 42 13 5 3 0 0 79 8 286
2008 Casual 49 32 11 4 3 0 2 82 7 62
2008 Student 34 38 14 13 2 0 0 72 14 120

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 46 38 8 6 3 0 0 84 8 7372
2018 Term 44 38 9 6 3 0 0 82 9 1114
2018 Casual 51 33 12 3 1 0 0 84 4 145
2018 Student 30 44 16 8 0 0 2 76 9 96
2017 Indeterminate (permanent) 46 38 7 5 3 0 0 84 9 7396
2017 Term 48 38 9 4 2 0 0 86 5 745
2017 Casual 58 30 8 4 1 0 0 88 5 141
2017 Student 36 47 11 5 1 0 0 83 6 72
2014 Indeterminate (permanent) 43 39 9 6 3 0 0 82 9 8227
2014 Term 44 37 11 4 4 0 0 82 7 412
2014 Casual 49 37 9 3 3 0 0 86 5 154
2014 Student 37 39 15 7 2 0 0 76 9 115
2011 Indeterminate (permanent) 45 39 8 5 3 0 0 84 8 9896
2011 Term 44 34 9 8 5 0 0 79 13 296
2011 Casual 54 32 6 4 4 0 0 86 8 112
2011 Student 34 43 12 8 2 0 2 78 10 147
2008 Indeterminate (permanent) 44 42 7 4 3 0 0 86 7 7387
2008 Term 41 42 11 4 2 0 0 82 6 286
2008 Casual 39 40 14 2 5 0 0 79 7 61
2008 Student 30 45 13 9 3 0 0 75 13 120

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 21 35 20 13 9 2 0 58 22 7408
2018 Term 36 33 15 7 5 4 0 72 12 1118
2018 Casual 45 28 12 6 2 6 2 78 9 145
2018 Student 30 44 13 2 5 4 2 79 8 96
2017 Indeterminate (permanent) 24 35 17 13 9 2 0 60 22 7395
2017 Term 39 32 16 5 3 5 1 75 9 744
2017 Casual 36 28 12 6 1 12 5 78 8 141
2017 Student 40 36 12 2 0 7 3 84 2 72
2014 Indeterminate (permanent) 19 32 18 16 12 2 0 52 29 8220
2014 Term 34 36 11 8 6 4 1 73 15 412
2014 Casual 35 29 13 6 4 9 4 74 12 154
2014 Student 43 34 9 2 1 11 1 87 3 115
2011 Indeterminate (permanent) 23 36 18 13 8 1 0 60 22 9889
2011 Term 31 35 19 10 4 1 0 67 14 295
2011 Casual 32 27 12 3 6 11 10 74 11 112
2011 Student 31 31 11 5 7 9 5 73 14 146
2008 Indeterminate (permanent) 20 39 18 13 8 1 0 60 21 7384
2008 Term 24 41 17 10 5 2 1 66 16 285
2008 Casual 29 35 14 10 4 3 5 70 15 61
2008 Student 28 38 11 9 3 7 5 75 13 120

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 20 31 17 14 15 2 1 53 30 7410
2018 Term 34 30 14 10 7 3 1 67 18 1120
2018 Casual 35 30 10 7 3 5 10 76 12 144
2018 Student 34 29 15 4 7 7 3 71 13 95
2017 Indeterminate (permanent) 21 29 15 16 15 2 2 52 32 7406
2017 Term 31 32 15 7 6 5 3 69 14 745
2017 Casual 28 18 17 6 2 5 24 65 11 140
2017 Student 33 36 10 2 2 10 7 83 5 72
2014 Indeterminate (permanent) 14 26 17 18 21 2 2 42 40 8230
2014 Term 23 30 18 13 9 4 3 56 24 411
2014 Casual 18 16 15 8 10 9 24 51 26 154
2014 Student 31 32 7 9 2 7 14 79 13 115
2011 Indeterminate (permanent) 17 30 17 17 17 2 2 48 35 9891
2011 Term 17 25 24 16 10 3 3 46 28 296
2011 Casual 18 23 11 9 13 4 23 56 30 112
2011 Student 20 30 14 7 10 6 13 62 20 147
2008 Indeterminate (permanent) 19 33 14 15 15 2 1 54 31 7372
2008 Term 16 38 17 10 10 4 6 60 21 286
2008 Casual 21 26 16 5 11 9 12 60 20 61
2008 Student 28 39 7 3 4 8 12 84 8 120

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 29 38 14 11 7 0 0 68 18 7378
2018 Term 27 36 20 9 5 1 1 65 15 1117
2018 Casual 40 40 12 5 3 0 1 80 8 146
2018 Student 26 53 9 7 4 0 1 79 11 97
2017 Indeterminate (permanent) 27 39 14 11 8 0 0 67 19 7390
2017 Term 32 36 17 9 3 1 1 69 13 744
2017 Casual 42 31 17 6 2 1 2 75 8 140
2017 Student 26 52 16 4 0 0 2 80 4 72
2014 Indeterminate (permanent) 21 41 14 14 9 0 0 62 23 8228
2014 Term 24 42 17 11 4 0 1 67 16 412
2014 Casual 37 31 13 10 8 0 3 69 18 154
2014 Student 23 48 19 5 2 1 2 74 7 115
2011 Indeterminate (permanent) 28 40 14 11 6 0 0 69 17 9887
2011 Term 37 36 17 5 4 1 1 74 9 297
2011 Casual 44 34 12 4 4 0 1 79 9 111
2011 Student 31 42 15 8 2 1 2 74 10 146

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 33 35 16 9 6 0 0 68 16 7382
2018 Term 35 34 18 8 4 0 1 69 12 1115
2018 Casual 50 31 10 6 2 0 1 81 9 145
2018 Student 34 44 12 7 3 0 0 78 10 98
2017 Indeterminate (permanent) 32 35 15 10 7 0 0 67 17 7393
2017 Term 39 33 17 8 3 1 0 72 11 745
2017 Casual 47 32 14 6 1 0 1 79 7 140
2017 Student 37 44 9 11 0 0 0 81 11 72
2014 Indeterminate (permanent) 26 38 17 11 8 0 0 64 19 8232
2014 Term 34 38 16 9 3 0 1 72 12 411
2014 Casual 41 38 9 5 6 0 1 80 11 154
2014 Student 40 42 10 5 3 1 0 82 7 115

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 30 37 16 10 6 0 0 67 17 7388
2018 Term 36 37 13 9 4 0 0 74 13 1114
2018 Casual 52 28 11 7 1 1 0 81 8 147
2018 Student 26 50 14 6 2 0 2 77 8 98
2017 Indeterminate (permanent) 29 38 15 11 6 0 0 68 18 7391
2017 Term 42 37 10 7 4 0 0 79 11 745
2017 Casual 51 35 10 4 0 0 0 86 4 140
2017 Student 45 46 6 3 0 0 0 91 3 72
2014 Indeterminate (permanent) 27 40 16 11 6 0 0 67 17 8228
2014 Term 38 40 14 6 2 0 0 78 8 412
2014 Casual 46 32 13 4 2 2 1 81 6 153
2014 Student 41 47 7 2 2 0 2 90 3 115
2011 Indeterminate (permanent) 33 42 13 8 3 0 0 75 11 9885
2011 Term 46 38 11 4 1 0 1 84 5 296
2011 Casual 51 36 8 4 0 1 1 88 4 112
2011 Student 47 39 10 3 1 0 1 86 4 146

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 19 37 24 9 6 4 0 59 16 7421
2018 Term 31 34 20 7 2 5 0 69 10 1121
2018 Casual 40 33 14 5 1 5 2 78 7 144
2018 Student 27 41 15 3 4 8 1 75 8 97
2017 Indeterminate (permanent) 19 36 22 10 7 5 0 58 19 7401
2017 Term 31 36 18 5 2 7 1 72 8 744
2017 Casual 34 29 19 8 0 7 3 70 9 141
2017 Student 26 45 21 5 0 2 0 73 6 72

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 44 35 10 7 4 0 0 79 10 7421
2018 Term 51 32 10 4 2 1 1 84 6 1120
2018 Casual 60 25 5 5 1 1 1 88 7 146
2018 Student 52 33 8 3 1 1 2 87 4 98
2017 Indeterminate (permanent) 41 36 10 8 5 0 0 77 13 7399
2017 Term 53 30 9 4 2 1 1 85 6 745
2017 Casual 62 24 8 3 1 1 2 88 4 141
2017 Student 56 31 9 2 0 0 2 89 2 72
2014 Indeterminate (permanent) 35 36 14 9 5 0 1 72 15 8228
2014 Term 43 35 10 7 3 0 2 80 9 412
2014 Casual 50 26 11 1 3 3 7 84 4 154
2014 Student 57 27 8 2 1 2 3 89 3 115
2011 Indeterminate (permanent) 37 37 12 8 5 0 1 75 13 9891
2011 Term 48 35 12 3 2 0 0 83 5 297
2011 Casual 57 31 7 2 1 0 3 90 3 111
2011 Student 49 26 13 2 3 1 7 81 5 147

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 34 32 18 9 5 0 1 67 15 7442
2018 Term 47 32 13 3 2 1 2 81 5 1123
2018 Casual 59 29 7 1 2 0 2 91 3 147
2018 Student 65 30 4 1 0 0 0 95 1 98
2017 Indeterminate (permanent) 33 35 17 9 5 0 1 69 14 7412
2017 Term 48 34 10 4 1 1 2 84 6 746
2017 Casual 53 32 10 2 1 0 2 87 3 140
2017 Student 53 42 5 0 0 0 0 95 0 72
2014 Indeterminate (permanent) 36 34 17 7 4 0 1 71 12 8235
2014 Term 57 29 9 3 2 0 0 86 6 412
2014 Casual 63 26 6 2 1 1 1 91 3 154
2014 Student 58 34 5 3 0 0 0 92 3 115
2011 Indeterminate (permanent) 33 35 18 9 5 0 1 68 14 9891
2011 Term 49 31 13 4 2 0 1 81 6 297
2011 Casual 59 27 9 2 1 0 3 88 3 111
2011 Student 64 27 6 2 0 0 1 92 2 146
2008 Indeterminate (permanent) 27 35 21 11 6 0 0 62 17 7375
2008 Term 45 34 14 5 2 0 0 79 7 284
2008 Casual 55 33 4 4 3 0 0 88 8 62
2008 Student 57 33 8 2 0 0 0 90 2 120

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Indeterminate (permanent) 28 38 34 7433
2018 Term 18 49 33 1127
2018 Casual 34 33 34 145
2018 Student 43 15 42 98
2017 Indeterminate (permanent) 28 40 32 7409
2017 Term 18 52 31 744
2017 Casual 40 33 28 141
2017 Student 41 23 36 72
2014 Indeterminate (permanent) 28 38 34 8231
2014 Term 20 50 30 411
2014 Casual 52 23 25 152
2014 Student 49 23 28 115
2011 Indeterminate (permanent) 30 39 31 9899
2011 Term 28 41 31 297
2011 Casual 53 23 24 111
2011 Student 47 17 36 147

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Indeterminate (permanent) 19 33 37 4 0 7 2088
2018 Term 6 36 31 5 19 4 206
2018 Casual 8 13 20 4 53 2 49
2017 Indeterminate (permanent) 21 30 38 5 0 6 2104
2017 Term 10 30 20 3 31 6 139
2017 Casual 8 9 3 9 71 0 52
2017 Student 0 4 7 16 73 0 28
2014 Indeterminate (permanent) 22 28 34 7 9999 8 2370
2014 Term 4 30 37 14 9999 15 85
2014 Casual 17 8 13 12 9999 50 80
2014 Student 0 11 5 23 9999 61 55
2011 Indeterminate (permanent) 22 31 34 5 9999 8 2969
2011 Term 10 26 27 9 9999 29 85
2011 Casual 21 2 22 17 9999 39 60
2011 Student 0 13 19 18 9999 49 68
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 41 42 10 4 2 0 0 84 7 7408
2018 Term 51 38 6 3 1 0 0 90 4 1118
2018 Casual 52 39 4 4 0 0 1 92 4 147
2018 Student 38 42 13 5 1 1 0 80 6 98
2017 Indeterminate (permanent) 36 44 11 5 4 0 0 80 9 7407
2017 Term 48 37 8 4 1 1 0 86 5 744
2017 Casual 51 36 9 4 1 0 0 86 5 141
2017 Student 36 47 11 5 2 0 0 83 7 72
2014 Indeterminate (permanent) 35 43 13 6 3 1 0 78 9 8229
2014 Term 41 46 7 4 2 0 0 87 5 410
2014 Casual 50 36 7 5 0 2 0 88 5 154
2014 Student 38 47 9 4 0 1 0 86 5 115
2011 Indeterminate (permanent) 36 42 12 6 3 1 0 79 9 9898
2011 Term 46 42 7 3 1 1 0 89 4 295
2011 Casual 51 40 8 1 1 0 0 90 2 112
2011 Student 39 39 10 6 3 2 1 81 9 146
2008 Indeterminate (permanent) 40 40 11 5 3 1 0 81 8 7373
2008 Term 51 36 7 4 1 1 0 88 5 286
2008 Casual 53 28 7 6 3 3 0 84 9 62
2008 Student 36 38 15 9 3 0 0 73 12 120

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 21 44 20 10 4 1 0 65 14 7412
2018 Term 35 43 13 6 2 1 0 79 8 1118
2018 Casual 39 43 11 4 1 2 0 84 5 145
2018 Student 30 37 20 5 2 5 1 71 8 97
2017 Indeterminate (permanent) 21 43 20 10 5 2 0 65 15 7402
2017 Term 36 41 14 5 2 3 0 79 6 744
2017 Casual 32 36 17 10 1 5 0 71 11 141
2017 Student 35 51 8 6 0 0 0 86 6 72
2014 Indeterminate (permanent) 22 43 20 9 4 2 0 66 14 8236
2014 Term 34 44 10 5 2 3 0 81 8 412
2014 Casual 31 45 7 7 5 4 0 79 13 154
2014 Student 36 46 9 1 1 7 0 88 2 115
2011 Indeterminate (permanent) 26 43 17 9 4 2 0 70 13 9882
2011 Term 34 41 14 7 2 1 0 76 9 296
2011 Casual 42 34 10 4 1 7 1 83 6 109
2011 Student 40 37 7 8 2 6 0 82 11 146

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 12 28 36 16 6 0 2 22 41 7421
2018 Term 10 23 30 22 12 2 2 35 33 1119
2018 Casual 5 19 25 28 19 2 2 49 25 145
2018 Student 7 22 27 25 14 3 2 41 30 97
2017 Indeterminate (permanent) 14 28 34 15 6 1 3 21 43 7380
2017 Term 7 18 35 21 14 2 3 37 26 740
2017 Casual 5 16 33 22 16 2 6 42 23 140
2017 Student 9 13 38 22 10 2 5 35 24 72
2014 Indeterminate (permanent) 12 30 35 14 5 1 2 20 44 8222
2014 Term 5 21 34 21 13 2 4 36 28 410
2014 Casual 4 20 32 22 12 4 6 38 26 153
2014 Student 6 15 31 22 20 3 3 45 23 115
2011 Indeterminate (permanent) 12 29 34 15 6 1 2 22 43 9871
2011 Term 10 25 29 20 12 0 5 33 36 295
2011 Casual 5 17 38 26 9 0 4 37 23 110
2011 Student 6 16 37 24 11 1 4 37 23 147
2008 Indeterminate (permanent) 13 31 33 14 5 1 2 20 46 7377
2008 Term 8 19 30 24 15 1 4 41 28 285
2008 Casual 13 19 24 26 17 2 0 43 32 61
2008 Student 7 22 28 21 15 3 4 39 31 120

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 13 23 30 20 10 2 2 32 37 7397
2018 Term 7 14 26 24 21 5 3 49 23 1112
2018 Casual 4 15 18 29 25 7 2 59 21 143
2018 Student 9 14 24 25 22 3 3 49 25 97
2017 Indeterminate (permanent) 14 22 30 18 10 3 4 30 38 7368
2017 Term 6 14 24 24 22 4 6 51 22 736
2017 Casual 4 11 27 20 21 10 7 49 18 140
2017 Student 1 19 31 27 11 5 6 43 23 71
2014 Indeterminate (permanent) 12 23 31 20 8 3 3 30 37 8211
2014 Term 8 13 26 22 19 8 5 46 24 411
2014 Casual 7 11 24 25 21 7 4 52 20 154
2014 Student 3 12 14 29 27 9 5 65 18 115
2011 Indeterminate (permanent) 10 21 31 20 11 3 4 33 34 9860
2011 Term 11 18 26 19 16 3 7 39 32 296
2011 Casual 10 18 23 22 18 2 8 44 31 111
2011 Student 4 12 20 21 29 5 9 59 19 146
2008 Indeterminate (permanent) 13 24 29 19 9 3 3 30 39 7353
2008 Term 9 17 23 20 21 5 5 46 29 284
2008 Casual 7 12 19 21 30 5 6 57 21 61
2008 Student 4 11 18 31 23 8 5 62 17 120

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 18 28 30 14 6 1 3 21 47 7401
2018 Term 6 17 24 25 18 5 5 48 26 1111
2018 Casual 9 12 30 19 21 7 3 45 23 143
2018 Student 15 23 24 16 13 3 5 33 42 97
2017 Indeterminate (permanent) 19 26 29 13 6 2 5 20 49 7372
2017 Term 7 16 27 19 18 5 7 43 26 737
2017 Casual 13 22 25 11 14 4 11 30 40 140
2017 Student 9 25 28 16 11 5 7 31 38 72
2014 Indeterminate (permanent) 22 28 27 12 6 2 4 19 52 8213
2014 Term 10 22 27 17 12 6 7 33 36 412
2014 Casual 13 21 24 12 17 4 10 33 39 154
2014 Student 11 17 26 12 22 7 4 39 32 114
2011 Indeterminate (permanent) 21 27 27 12 7 2 4 20 52 9862
2011 Term 11 19 28 18 12 5 7 34 34 295
2011 Casual 14 20 30 11 16 4 6 29 37 110
2011 Student 18 24 27 11 13 2 6 26 45 147
2008 Indeterminate (permanent) 22 27 26 13 6 2 4 20 53 7351
2008 Term 13 18 26 17 15 4 7 36 35 283
2008 Casual 11 14 22 10 20 12 11 40 32 61
2008 Student 15 17 26 18 13 8 3 36 36 120

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 11 20 36 23 8 1 2 32 32 7384
2018 Term 3 9 19 33 27 3 5 66 14 1110
2018 Casual 2 8 21 34 29 4 2 67 10 144
2018 Student 1 8 27 29 28 2 3 61 10 95
2017 Indeterminate (permanent) 12 22 35 20 8 1 3 29 35 7354
2017 Term 3 6 25 32 25 4 7 63 10 736
2017 Casual 5 13 19 25 26 3 10 58 21 141
2017 Student 0 3 20 37 31 3 5 74 4 72
2014 Indeterminate (permanent) 11 22 36 20 7 1 2 28 34 8202
2014 Term 5 9 26 28 23 3 6 56 16 411
2014 Casual 2 8 23 28 29 3 8 64 11 152
2014 Student 1 3 22 31 34 3 5 71 5 114
2011 Indeterminate (permanent) 12 23 35 19 7 1 2 27 36 9846
2011 Term 5 14 24 31 22 1 4 55 20 296
2011 Casual 8 9 21 31 23 1 7 59 19 109
2011 Student 3 7 23 31 27 2 6 63 11 145
2008 Indeterminate (permanent) 13 24 34 19 7 1 2 27 38 7349
2008 Term 5 14 25 28 21 1 6 52 21 282
2008 Casual 6 12 21 20 27 8 6 55 21 61
2008 Student 3 8 19 31 30 5 3 67 12 119

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 17 26 30 16 8 1 2 25 44 7419
2018 Term 5 14 24 27 23 3 5 54 20 1117
2018 Casual 3 8 25 25 30 5 5 61 12 144
2018 Student 4 12 20 32 25 4 3 61 18 97
2017 Indeterminate (permanent) 20 26 28 15 8 1 4 24 48 7362
2017 Term 4 11 22 28 24 4 8 58 17 737
2017 Casual 6 11 20 23 23 5 13 54 21 140
2017 Student 3 3 29 31 20 9 5 59 7 72
2014 Indeterminate (permanent) 21 28 28 13 6 1 3 21 51 8214
2014 Term 9 17 23 22 20 2 7 46 29 410
2014 Casual 9 10 23 23 21 4 8 51 22 154
2014 Student 1 11 15 23 36 4 10 69 14 115
2011 Indeterminate (permanent) 19 26 28 15 8 1 3 23 47 9869
2011 Term 11 18 21 26 17 2 6 46 31 296
2011 Casual 9 15 25 22 16 1 12 44 27 110
2011 Student 5 8 20 30 26 1 11 63 14 146
2008 Indeterminate (permanent) 20 27 27 15 7 1 3 23 49 7353
2008 Term 9 15 24 22 22 1 8 48 26 284
2008 Casual 8 9 22 15 28 13 4 52 21 61
2008 Student 2 10 17 26 32 6 8 67 14 119

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 15 22 28 20 10 2 3 32 39 7393
2018 Term 8 14 21 22 21 8 6 50 25 1113
2018 Casual 6 16 21 21 24 7 5 52 24 145
2018 Student 9 22 21 16 22 6 4 42 35 96
2017 Indeterminate (permanent) 15 21 27 20 10 3 5 32 39 7383
2017 Term 8 14 20 22 20 7 9 49 27 738
2017 Casual 6 15 16 24 18 9 11 53 27 141
2017 Student 16 7 25 19 21 7 5 45 26 72
2014 Indeterminate (permanent) 11 19 28 23 12 3 5 38 32 8216
2014 Term 11 21 22 16 16 8 7 38 37 411
2014 Casual 10 13 24 21 17 10 5 45 27 152
2014 Student 3 8 13 20 30 14 12 69 14 115
2011 Indeterminate (permanent) 11 20 27 23 12 3 5 38 33 9853
2011 Term 11 13 25 24 17 3 7 46 26 296
2011 Casual 13 17 13 21 17 6 12 47 36 108
2011 Student 7 11 14 23 28 7 9 61 22 145
2008 Indeterminate (permanent) 15 24 27 18 9 3 4 29 41 7362
2008 Term 12 17 18 23 19 5 6 47 32 285
2008 Casual 14 12 14 17 18 15 11 47 35 61
2008 Student 8 11 23 17 17 15 10 44 24 120

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 18 27 32 14 6 1 2 20 47 7414
2018 Term 9 15 26 24 16 5 4 44 27 1115
2018 Casual 5 16 24 26 19 7 3 50 23 145
2018 Student 8 14 36 18 12 5 6 34 26 97
2017 Indeterminate (permanent) 19 27 32 12 6 2 3 18 48 7381
2017 Term 9 15 29 18 17 6 6 40 27 737
2017 Casual 10 16 28 12 17 7 11 34 31 141
2017 Student 6 11 34 21 14 9 5 41 20 72
2014 Indeterminate (permanent) 19 26 33 12 6 2 3 18 47 8223
2014 Term 10 17 31 17 15 4 7 36 29 411
2014 Casual 7 18 24 17 21 7 6 43 29 154
2014 Student 1 16 29 24 21 6 3 50 19 115

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 42 33 10 8 6 1 0 76 14 7399
2018 Term 52 26 10 8 3 1 0 80 11 1121
2018 Casual 57 27 7 4 2 2 0 86 6 143
2018 Student 47 37 4 7 3 1 0 85 10 97
2017 Indeterminate (permanent) 43 32 10 8 6 1 0 76 14 7401
2017 Term 54 29 7 4 4 1 0 85 8 742
2017 Casual 53 32 8 3 2 1 1 86 6 141
2017 Student 63 29 2 5 2 0 0 91 7 72
2014 Indeterminate (permanent) 42 33 10 8 6 1 0 75 14 8235
2014 Term 53 33 6 5 3 1 0 86 8 411
2014 Casual 54 25 6 11 2 1 0 81 14 154
2014 Student 57 30 3 4 5 1 0 88 8 114

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 45 38 8 6 3 0 0 83 9 7394
2018 Term 54 33 6 4 2 0 0 88 6 1120
2018 Casual 66 25 7 1 0 1 0 92 1 142
2018 Student 64 26 6 2 0 1 0 91 2 95
2017 Indeterminate (permanent) 42 40 8 6 3 0 0 82 9 7401
2017 Term 53 34 6 4 2 0 0 88 6 743
2017 Casual 62 25 7 5 0 0 1 88 5 141
2017 Student 58 32 7 2 0 0 0 90 3 72
2014 Indeterminate (permanent) 40 42 8 6 3 0 0 82 9 8231
2014 Term 50 37 8 4 2 0 0 86 5 412
2014 Casual 58 35 4 3 0 0 0 93 3 154
2014 Student 61 31 3 5 0 0 0 92 5 115

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 38 41 12 5 3 1 0 80 8 7408
2018 Term 41 38 13 2 1 3 1 82 4 1122
2018 Casual 54 30 8 4 1 2 0 86 5 143
2018 Student 42 43 10 3 0 1 0 86 3 97

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 39 38 13 3 2 4 0 81 5 7406
2018 Term 55 28 10 2 1 2 1 86 3 1118
2018 Casual 60 27 6 1 0 5 0 92 2 144
2018 Student 55 29 8 2 1 4 1 88 3 97
2017 Indeterminate (permanent) 37 37 14 4 2 5 1 79 6 7401
2017 Term 50 31 11 3 2 3 0 85 4 743
2017 Casual 51 31 12 1 0 4 1 86 1 141
2017 Student 50 36 12 0 0 2 0 87 0 72
2014 Indeterminate (permanent) 38 38 13 3 2 5 1 81 5 8226
2014 Term 51 33 7 4 1 5 0 88 5 412
2014 Casual 45 33 10 3 1 6 1 85 4 153
2014 Student 67 19 3 3 0 6 2 94 3 115

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 38 41 12 4 3 2 0 81 7 7409
2018 Term 59 30 6 3 1 1 0 90 4 1114
2018 Casual 58 34 5 2 0 1 0 92 2 144
2018 Student 57 29 7 2 1 3 1 89 3 98
2017 Indeterminate (permanent) 37 41 13 4 2 3 0 80 7 7398
2017 Term 54 36 6 1 1 2 0 92 2 745
2017 Casual 53 36 9 1 0 1 0 90 1 141
2017 Student 49 49 2 0 0 0 0 97 1 71
2014 Indeterminate (permanent) 36 40 13 5 2 3 0 79 8 8229
2014 Term 52 35 7 2 1 2 0 90 3 411
2014 Casual 50 38 8 2 1 2 0 89 3 154
2014 Student 64 28 3 3 0 1 1 94 3 115
2011 Indeterminate (permanent) 30 42 16 5 3 4 0 74 9 9888
2011 Term 42 38 11 3 2 2 0 83 6 297
2011 Casual 51 23 14 3 2 6 1 80 5 110
2011 Student 54 30 7 4 1 3 1 88 4 147

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 43 39 10 4 3 0 0 83 7 7396
2018 Term 64 27 5 2 1 0 0 92 3 1118
2018 Casual 67 25 5 1 1 1 0 93 2 144
2018 Student 68 23 5 1 0 1 1 94 1 98
2017 Indeterminate (permanent) 40 41 10 6 3 0 0 81 9 7404
2017 Term 63 31 3 1 1 0 0 95 2 742
2017 Casual 66 27 5 1 0 1 1 93 1 141
2017 Student 68 27 3 0 2 0 0 95 2 72
2014 Indeterminate (permanent) 40 40 12 5 3 0 0 81 8 8224
2014 Term 61 31 5 2 1 1 0 92 3 411
2014 Casual 59 34 5 1 1 0 0 93 2 153
2014 Student 76 21 2 0 0 1 0 98 0 114
2011 Indeterminate (permanent) 37 41 12 6 3 1 0 79 9 9872
2011 Term 53 36 6 2 3 0 0 89 5 296
2011 Casual 63 31 5 0 1 0 0 94 1 110
2011 Student 65 25 6 2 1 2 1 92 2 147
2008 Indeterminate (permanent) 33 42 13 7 4 0 0 75 11 7382
2008 Term 45 39 9 4 2 1 0 85 6 286
2008 Casual 56 31 5 3 5 0 0 87 8 59
2008 Student 55 37 3 3 1 1 0 92 4 120

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 22 35 18 10 7 6 3 62 18 7407
2018 Term 29 31 18 7 3 8 3 67 12 1123
2018 Casual 40 28 13 5 1 8 6 79 6 144
2018 Student 28 29 13 6 2 14 8 73 11 96
2017 Indeterminate (permanent) 26 32 17 9 7 5 4 63 18 7403
2017 Term 36 30 13 4 4 8 6 75 9 742
2017 Casual 34 29 16 8 1 7 5 71 11 141
2017 Student 35 33 7 5 2 7 10 83 9 71
2014 Indeterminate (permanent) 27 34 16 9 7 4 3 66 17 8233
2014 Term 37 29 14 8 4 3 4 72 13 412
2014 Casual 42 27 11 5 1 6 7 80 7 153
2014 Student 39 33 7 2 3 7 9 86 6 115

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 30 41 14 8 4 2 1 72 13 7414
2018 Term 40 37 11 6 3 2 1 79 10 1121
2018 Casual 42 34 9 8 3 3 0 79 12 145
2018 Student 27 35 21 7 1 6 3 68 9 97
2017 Indeterminate (permanent) 32 39 12 9 4 3 1 74 13 7383
2017 Term 39 35 12 7 3 3 1 77 10 744
2017 Casual 38 37 10 6 3 5 1 80 9 140
2017 Student 32 32 10 9 11 5 2 68 21 72
2014 Indeterminate (permanent) 37 40 11 6 3 2 1 79 9 8228
2014 Term 39 39 9 7 1 4 1 81 9 411
2014 Casual 45 33 5 6 4 5 3 84 10 154
2014 Student 43 26 11 10 3 8 0 74 14 115
2011 Indeterminate (permanent) 38 38 11 7 3 3 1 78 11 9882
2011 Term 43 32 14 4 2 4 0 79 6 294
2011 Casual 49 22 9 4 5 8 3 80 10 106
2011 Student 33 31 9 8 8 9 2 72 18 146
2008 Indeterminate (permanent) 36 36 11 8 5 3 1 76 13 7381
2008 Term 38 31 14 10 2 3 1 72 13 285
2008 Casual 36 25 3 12 5 17 3 76 21 62
2008 Student 33 23 18 8 7 9 3 63 17 120

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 27 41 20 6 4 2 0 69 11 7392
2018 Term 43 36 13 5 2 2 0 80 7 1119
2018 Casual 47 37 10 4 1 1 0 84 6 146
2018 Student 32 42 18 2 0 5 1 79 2 97

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 16 26 21 14 12 9 2 47 29 7419
2018 Term 31 29 17 8 6 7 2 66 15 1118
2018 Casual 34 26 17 5 4 10 4 71 10 145
2018 Student 29 26 15 10 3 10 6 65 16 97
2017 Indeterminate (permanent) 14 25 20 14 14 10 3 45 33 7391
2017 Term 25 27 16 9 5 14 4 63 17 743
2017 Casual 30 21 15 7 4 12 11 66 14 141
2017 Student 30 19 14 2 9 15 12 67 14 72
2014 Indeterminate (permanent) 13 24 21 16 14 10 2 43 34 8223
2014 Term 19 30 15 14 6 14 3 59 24 411
2014 Casual 21 29 13 5 7 13 11 66 16 154
2014 Student 26 25 11 5 5 26 3 71 13 114
2011 Indeterminate (permanent) 14 22 21 14 12 13 3 43 31 9882
2011 Term 20 27 21 11 7 10 4 55 21 297
2011 Casual 25 20 14 4 4 16 16 66 13 110
2011 Student 26 18 19 7 2 19 8 62 12 146

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Indeterminate (permanent) 13 87 7430
2018 Term 10 90 1128
2018 Casual 5 95 145
2018 Student 8 92 98

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 47 986
2018 Term 68 120

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 61 986
2018 Term 42 120

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 8 986

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Term 0 120

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 8 986

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 3 986

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 4 986
2018 Term 4 120

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 40 984
2018 Term 23 120

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 42 984
2018 Term 28 120

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 47 984
2018 Term 42 120

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 42 984
2018 Term 45 120

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 34 984
2018 Term 20 120

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 53 984
2018 Term 58 120

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 33 984
2018 Term 29 120

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 1 984
2018 Term 0 120

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 6 984
2018 Term 11 120

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 11 984

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 49 984
2018 Term 33 120

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 23 984
2018 Term 17 120

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 16 984
2018 Term 17 120

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 58 987
2018 Term 44 120

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 28 987
2018 Term 14 120

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 10 987

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 18 987
2018 Term 6 120

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 8 987
2018 Term 7 120

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 6 987

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 14 987
2018 Term 12 120

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 13 987
2018 Term 9 120

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 24 987
2018 Term 33 120

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 13 931
2018 Term 17 116

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 20 931
2018 Term 27 116

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 10 931
2018 Term 10 116

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 7 931
2018 Term 9 116

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 11 931
2018 Term 6 116

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 12 931
2018 Term 11 116

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 14 931
2018 Term 11 116

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 12 931
2018 Term 20 116

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 14 931
2018 Term 10 116

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 28 931
2018 Term 25 116

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 10 931

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 46 931
2018 Term 42 116

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 1 931

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 52 931
2018 Term 39 116

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 4 931

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 11 931
2018 Term 12 116

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 16 20 21 6 6 25 6 52 17 7426
2018 Term 29 16 17 4 2 25 7 66 9 1127
2018 Casual 29 16 14 1 1 29 11 75 2 145
2018 Student 19 14 15 0 1 34 16 67 2 97
2017 Indeterminate (permanent) 14 20 19 6 6 27 8 52 19 7408
2017 Term 24 17 15 2 2 29 11 68 6 745
2017 Casual 25 8 18 2 1 26 21 62 5 141
2017 Student 18 22 12 4 0 33 12 71 7 72
2014 Indeterminate (permanent) 14 18 21 6 6 28 8 49 18 8232
2014 Term 25 20 13 4 3 26 9 69 11 412
2014 Casual 21 14 16 1 2 31 16 65 5 154
2014 Student 21 18 4 5 1 39 12 80 11 115

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 28 34 18 6 4 10 1 69 11 7415
2018 Term 45 28 13 3 2 8 1 80 5 1124
2018 Casual 45 30 10 1 1 11 2 86 2 146
2018 Student 34 29 16 3 0 16 1 76 4 97
2017 Indeterminate (permanent) 26 33 17 6 5 11 1 68 12 7397
2017 Term 40 31 12 2 2 11 2 82 4 743
2017 Casual 36 28 12 1 1 18 4 83 2 141
2017 Student 25 42 9 4 0 19 2 84 5 72
2014 Indeterminate (permanent) 23 32 20 6 4 14 1 65 12 8231
2014 Term 40 26 11 4 2 15 2 79 7 412
2014 Casual 36 29 13 1 1 17 3 81 3 154
2014 Student 36 24 5 4 1 29 2 86 7 115
2011 Indeterminate (permanent) 29 37 17 5 3 9 0 73 9 9887
2011 Term 36 37 16 2 1 8 0 79 3 295
2011 Casual 37 23 18 1 1 20 1 76 2 112
2011 Student 39 33 10 1 0 13 3 87 1 146

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Indeterminate (permanent) 6 94 7418
2018 Term 3 97 1125

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 32 458
2018 Term 50 39

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 80 458
2018 Term 61 39

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 4 458
2018 Term 0 39

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Term 0 39

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 8 458

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 2 458

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 10 458

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 16 458
2018 Term 21 39

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 16 458
2018 Term 13 39

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 10 458

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 3 458

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 29 458
2018 Term 26 39

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 21 458
2018 Term 23 39

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 3 458

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 2 458
2018 Term 0 39

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 6 458
2018 Term 12 39

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 12 458
2018 Term 12 39

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 1 458

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 18 458

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 28 458
2018 Term 27 39

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 35 458
2018 Term 20 39

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 16 458

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 9 458

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 16 458

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 5 458

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 6 458

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 11 458
2018 Term 13 39

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 10 458

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 44 458
2018 Term 69 39

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 5 433

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 11 433
2018 Term 24 37

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 3 433
2018 Term 0 37

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 3 433

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 2 433

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 6 433

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 8 433
2018 Term 12 37

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 11 433
2018 Term 16 37

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 13 433
2018 Term 13 37

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 30 433
2018 Term 33 37

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 12 433

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 45 433
2018 Term 41 37

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 2 433

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 64 433
2018 Term 56 37

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 5 433

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 15 433

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 17 19 23 3 3 29 6 56 9 7409
2018 Term 30 16 18 2 1 26 6 69 4 1121
2018 Casual 33 16 10 1 0 30 10 82 1 145
2018 Student 22 17 12 1 1 34 12 74 4 98
2017 Indeterminate (permanent) 15 19 20 2 3 34 7 58 9 7404
2017 Term 27 19 13 1 1 30 9 76 3 746
2017 Casual 24 19 10 2 0 26 19 78 4 141
2017 Student 21 19 5 0 0 38 16 87 1 72
2014 Indeterminate (permanent) 14 17 21 3 3 34 8 55 9 8230
2014 Term 27 21 12 1 1 30 8 76 4 411
2014 Casual 26 16 11 1 0 33 14 78 1 153
2014 Student 22 18 5 0 2 39 14 85 4 115

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 28 34 19 3 3 12 1 71 7 7404
2018 Term 47 27 13 2 2 9 1 82 4 1124
2018 Casual 45 27 10 3 0 13 3 85 3 145
2018 Student 32 29 17 4 1 16 1 73 6 98
2017 Indeterminate (permanent) 29 33 16 3 3 14 2 74 7 7399
2017 Term 43 30 10 1 1 13 3 86 3 745
2017 Casual 42 25 9 1 0 16 7 88 1 140
2017 Student 31 43 5 0 0 18 2 93 0 72
2014 Indeterminate (permanent) 25 32 19 3 2 17 2 70 6 8233
2014 Term 39 30 10 1 1 16 2 85 3 411
2014 Casual 41 29 7 1 1 20 2 90 2 153
2014 Student 37 23 5 0 2 26 7 90 3 115
2011 Indeterminate (permanent) 33 38 14 3 1 10 0 79 5 9878
2011 Term 43 34 13 1 0 9 1 85 1 295
2011 Casual 48 25 6 1 2 17 2 89 3 112
2011 Student 48 32 6 2 0 12 1 92 2 145
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 53 28 10 4 4 1 0 82 8 7372
2018 Term 59 23 11 2 2 1 0 84 5 1118
2018 Casual 74 15 7 3 0 0 1 90 3 145
2018 Student 60 22 12 2 2 1 0 84 4 98
2017 Indeterminate (permanent) 54 26 10 4 4 2 0 81 8 7409
2017 Term 62 21 9 3 3 3 0 86 5 744
2017 Casual 64 25 5 3 0 2 0 92 3 141
2017 Student 81 13 5 0 0 2 0 95 0 72

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 32 42 15 6 3 2 0 76 9 7423
2018 Term 42 37 10 5 3 3 1 82 8 1121
2018 Casual 37 40 9 4 3 7 0 83 7 146
2018 Student 36 34 14 4 2 9 1 77 7 98
2017 Indeterminate (permanent) 24 41 18 8 5 4 0 68 14 7397
2017 Term 28 37 16 5 3 9 1 72 10 745
2017 Casual 29 32 19 7 1 12 1 69 9 141
2017 Student 21 49 7 16 0 7 0 75 17 72

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 22 37 18 12 8 2 0 61 21 7433
2018 Term 39 35 13 8 4 1 0 75 11 1124
2018 Casual 40 40 9 6 3 3 0 82 9 146
2018 Student 37 37 8 8 3 6 1 79 12 98
2017 Indeterminate (permanent) 15 39 20 14 10 2 0 55 25 7406
2017 Term 27 43 16 7 4 3 0 73 11 745
2017 Casual 28 50 14 4 1 3 0 80 6 141
2017 Student 19 49 18 9 3 2 0 69 13 72

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 17 24 24 15 19 0 1 41 35 7433
2018 Term 26 26 22 12 11 0 2 54 24 1120
2018 Casual 25 21 27 12 10 3 3 49 23 143
2018 Student 21 19 29 11 17 2 0 42 29 98
2017 Indeterminate (permanent) 18 23 21 15 20 0 3 42 36 7397
2017 Term 23 22 18 17 17 1 2 47 35 745
2017 Casual 30 13 24 17 14 1 1 44 32 140
2017 Student 7 28 15 19 30 0 2 35 49 72

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 14 24 31 18 12 0 1 39 30 7427
2018 Term 34 30 22 9 5 1 1 65 13 1126
2018 Casual 46 24 14 7 4 2 3 73 12 142
2018 Student 32 37 21 8 1 1 0 69 9 98
2017 Indeterminate (permanent) 14 24 28 18 14 0 1 38 33 7403
2017 Term 34 28 23 10 4 0 1 63 14 746
2017 Casual 36 27 19 12 3 1 2 65 16 140
2017 Student 23 41 27 7 2 0 0 64 9 72

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 17 29 27 16 10 0 1 47 26 7407
2018 Term 43 27 16 8 3 1 2 72 11 1117
2018 Casual 48 25 13 3 3 2 6 79 7 142
2018 Student 47 27 14 7 1 1 2 77 9 97
2017 Indeterminate (permanent) 17 27 26 16 12 0 2 45 28 7396
2017 Term 41 28 17 6 3 0 4 72 10 741
2017 Casual 40 24 20 10 3 1 3 66 14 140
2017 Student 46 23 16 12 0 2 2 72 12 72

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 16 23 25 19 15 1 1 40 34 7395
2018 Term 41 25 16 9 5 1 2 69 15 1117
2018 Casual 42 23 16 7 5 3 4 70 13 143
2018 Student 44 29 13 8 3 1 2 75 12 98
2017 Indeterminate (permanent) 15 22 23 19 17 1 2 38 38 7398
2017 Term 34 26 19 10 6 3 3 64 17 744
2017 Casual 38 23 18 11 6 2 1 64 18 140
2017 Student 40 29 16 9 4 0 2 71 13 72

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 39 25 16 8 6 0 6 68 14 7414
2018 Term 69 16 8 2 1 1 4 88 3 1122
2018 Casual 64 15 7 3 2 2 6 87 5 143
2018 Student 65 18 8 2 1 1 4 88 3 98
2017 Indeterminate (permanent) 36 25 16 7 6 1 8 67 15 7384
2017 Term 58 18 9 3 1 0 10 85 5 739
2017 Casual 61 18 7 3 1 1 9 89 4 140
2017 Student 60 18 9 2 2 0 10 86 4 72

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 30 27 22 11 9 0 1 57 20 7411
2018 Term 51 25 16 4 4 1 1 76 8 1121
2018 Casual 52 20 17 6 4 1 2 73 10 142
2018 Student 43 28 15 9 4 1 0 72 14 96
2017 Indeterminate (permanent) 27 31 23 11 7 0 1 59 18 7384
2017 Term 45 26 17 6 4 0 2 72 10 746
2017 Casual 45 36 12 3 2 0 2 83 5 141
2017 Student 32 36 22 7 3 0 0 68 10 72

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 22 33 25 12 6 1 1 57 18 7395
2018 Term 42 29 18 5 2 1 2 74 8 1114
2018 Casual 50 28 8 5 1 4 4 85 7 145
2018 Student 40 28 16 8 2 2 4 72 11 98
2017 Indeterminate (permanent) 23 33 23 11 7 1 2 58 19 7375
2017 Term 44 30 15 6 2 1 4 77 8 741
2017 Casual 50 31 11 2 2 2 2 84 4 141
2017 Student 46 31 13 5 2 0 2 79 7 72

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 18 30 26 16 8 0 1 49 24 7399
2018 Term 35 29 19 10 4 1 2 65 15 1119
2018 Casual 50 24 17 3 4 1 3 76 6 145
2018 Student 39 26 21 9 1 2 2 67 11 98
2017 Indeterminate (permanent) 18 30 25 16 10 1 1 48 27 7385
2017 Term 35 32 17 8 4 2 3 71 12 744
2017 Casual 50 23 15 7 1 1 2 75 9 140
2017 Student 33 25 23 12 2 2 4 61 14 72

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 23 31 24 13 7 0 1 55 21 7390
2018 Term 35 29 18 11 6 0 1 65 17 1118
2018 Casual 49 22 14 7 4 1 1 74 12 144
2018 Student 26 29 28 8 6 1 3 56 15 98
2017 Indeterminate (permanent) 24 30 21 14 8 1 2 56 22 7386
2017 Term 36 29 17 9 4 1 3 68 14 744
2017 Casual 50 25 15 7 2 1 1 76 9 141
2017 Student 37 32 15 11 2 0 2 71 14 72

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 24 28 24 14 8 0 1 54 23 7371
2018 Term 34 25 21 11 7 1 1 60 18 1115
2018 Casual 41 22 28 4 2 1 3 65 6 144
2018 Student 43 30 16 6 1 1 2 76 7 97
2017 Indeterminate (permanent) 23 28 22 14 10 1 2 52 25 7371
2017 Term 35 29 19 10 4 0 2 66 15 740
2017 Casual 39 34 15 9 2 1 1 74 11 141
2017 Student 40 32 16 5 3 2 2 75 9 72

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 50 24 13 5 5 0 2 77 10 7369
2018 Term 62 19 10 3 2 0 3 84 5 1113
2018 Casual 69 22 5 2 0 0 3 93 2 145
2018 Student 66 17 9 5 1 1 0 85 6 98
2017 Indeterminate (permanent) 53 23 12 5 3 0 2 79 9 7392
2017 Term 62 22 10 3 1 0 2 86 4 742
2017 Casual 65 20 9 3 1 0 3 87 4 141
2017 Student 67 17 7 3 2 0 4 87 5 72

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 68 15 6 2 2 1 5 89 5 7374
2018 Term 73 14 7 1 1 1 3 90 2 1115
2018 Casual 77 18 1 0 0 0 4 98 0 145
2018 Student 74 9 5 6 1 1 3 87 7 98

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 68 13 7 3 4 1 4 85 8 7375
2018 Term 76 10 6 2 2 1 3 90 4 1112
2018 Casual 80 8 2 1 2 1 4 94 4 145
2018 Student 77 9 5 2 2 1 4 90 4 98
2017 Indeterminate (permanent) 68 13 6 4 4 1 5 86 8 7399
2017 Term 79 9 3 3 1 1 3 92 4 741
2017 Casual 86 6 6 0 1 0 1 93 1 139
2017 Student 78 10 3 0 0 0 9 97 0 72

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 55 26 11 4 2 0 2 82 7 7402
2018 Term 69 17 8 2 2 0 2 88 4 1123
2018 Casual 73 15 7 2 0 1 3 91 2 145
2018 Student 64 17 5 6 1 1 5 87 8 98
2017 Indeterminate (permanent) 55 25 9 4 3 0 3 84 7 7392
2017 Term 69 19 7 2 1 0 2 90 3 743
2017 Casual 67 17 10 1 2 0 3 87 3 141
2017 Student 69 18 2 2 0 2 7 95 2 72

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 55 21 10 6 5 0 2 78 12 7391
2018 Term 72 13 6 4 2 0 2 87 7 1116
2018 Casual 78 8 8 1 1 1 3 89 2 145
2018 Student 63 17 5 6 4 1 4 84 11 96
2017 Indeterminate (permanent) 58 19 9 5 5 0 3 80 11 7401
2017 Term 78 9 6 3 2 0 3 90 4 742
2017 Casual 81 9 6 1 1 0 3 92 1 141
2017 Student 82 10 1 1 0 2 5 98 1 71

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 53 14 6 2 1 0 23 87 5 7351
2018 Term 66 4 3 1 0 0 26 95 1 1113
2018 Casual 76 3 1 1 0 0 19 98 1 145
2018 Student 70 4 2 3 0 2 19 93 4 96
2017 Indeterminate (permanent) 53 13 5 2 2 0 24 88 5 7393
2017 Term 70 5 2 1 0 0 21 96 1 743
2017 Casual 70 5 3 1 0 1 21 96 1 141
2017 Student 73 2 1 0 0 0 24 99 1 72

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 61 21 9 3 1 0 5 86 4 7379
2018 Term 75 11 6 2 1 0 6 92 2 1108
2018 Casual 83 7 2 1 0 1 7 97 1 145
2018 Student 70 13 4 4 1 1 6 90 6 97
2017 Indeterminate (permanent) 62 18 8 3 2 1 7 87 5 7356
2017 Term 77 12 5 1 0 0 5 94 1 738
2017 Casual 81 9 3 1 0 0 7 97 1 141
2017 Student 78 13 0 0 0 0 9 100 0 71

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 72 14 5 2 2 1 4 91 4 7392
2018 Term 24 18 19 16 20 0 2 44 37 1125
2018 Casual 38 19 9 14 15 1 4 60 31 144
2018 Student 55 8 20 4 8 2 3 66 13 97
2017 Indeterminate (permanent) 70 15 5 2 2 1 5 90 5 7401
2017 Term 25 20 22 17 15 0 1 45 33 744
2017 Casual 49 11 13 10 11 0 7 64 22 141
2017 Student 50 13 17 9 5 0 5 67 15 72

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 49 28 13 5 2 0 2 79 7 7394
2018 Term 58 23 11 4 2 0 2 83 6 1119
2018 Casual 62 22 11 1 1 0 2 86 3 144
2018 Student 46 21 16 9 3 1 3 70 13 98
2017 Indeterminate (permanent) 49 28 13 4 2 0 3 80 7 7391
2017 Term 62 25 7 3 1 0 2 88 4 742
2017 Casual 65 22 6 1 3 0 4 90 4 141
2017 Student 45 29 14 6 3 0 4 76 9 72

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 11 30 38 15 5 0 0 41 20 7435
2018 Term 23 37 27 9 2 0 0 61 11 1124
2018 Casual 31 42 16 8 2 1 0 73 11 146
2018 Student 28 45 21 3 2 1 0 73 5 98
2017 Indeterminate (permanent) 9 26 41 16 7 0 0 35 24 7410
2017 Term 21 39 29 7 2 0 1 61 10 744
2017 Casual 36 29 26 8 0 0 1 65 8 141
2017 Student 17 45 24 14 0 0 0 62 14 72

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 11 20 40 21 9 0 0 30 31 7330
2018 Term 6 12 34 29 17 0 1 47 19 1104
2018 Casual 7 6 21 38 27 0 1 66 13 144
2018 Student 2 11 32 36 18 1 0 54 14 97
2017 Indeterminate (permanent) 10 22 39 20 8 0 1 28 32 7386
2017 Term 4 11 32 32 21 0 1 53 14 743
2017 Casual 0 9 39 28 23 0 1 52 9 139
2017 Student 2 13 24 43 17 0 0 61 15 72
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 25 27 22 12 12 1 1 25 75 7448
2018 Term 37 28 17 8 7 1 2 38 62 1125
2018 Casual 31 24 18 10 10 3 4 34 66 146
2018 Student 29 24 16 16 8 5 1 30 70 98
2017 Indeterminate (permanent) 30 25 20 11 12 2 1 31 69 7414
2017 Term 27 24 22 11 14 1 1 27 73 746
2017 Casual 26 15 22 13 19 3 3 27 73 141
2017 Student 12 9 34 20 22 2 0 12 88 72

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 19 5482
2018 Term 30 680
2018 Casual 50 90
2018 Student 52 64
2017 Indeterminate (permanent) 18 4958
2017 Term 33 532
2017 Casual 53 94
2017 Student 57 60

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 36 5482
2018 Term 27 680
2018 Casual 35 90
2018 Student 58 64
2017 Indeterminate (permanent) 33 4958
2017 Term 36 532
2017 Casual 48 94
2017 Student 72 60

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 23 5482
2018 Term 29 680
2018 Casual 31 90
2018 Student 47 64
2017 Indeterminate (permanent) 18 4958
2017 Term 27 532
2017 Casual 38 94
2017 Student 44 60

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 50 5482
2018 Term 39 680
2018 Casual 12 90
2018 Student 16 64
2017 Indeterminate (permanent) 54 4958
2017 Term 38 532
2017 Casual 7 94
2017 Student 19 60

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 7 5482
2018 Term 3 680
2018 Casual 1 90
2018 Student 2 64
2017 Indeterminate (permanent) 7 4958
2017 Term 3 532
2017 Casual 0 94
2017 Student 2 60

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 36 5482
2018 Term 19 680
2018 Casual 18 90
2018 Student 20 64

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Indeterminate (permanent) 35 5482
2018 Term 36 680
2018 Casual 34 90
2018 Student 20 64
2017 Indeterminate (permanent) 40 4958
2017 Term 46 532
2017 Casual 35 94
2017 Student 33 60

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Indeterminate (permanent) 5 39 19 11 6 20 5271
2018 Term 12 53 13 8 4 10 629
2018 Casual 7 55 19 9 2 7 86
2018 Student 7 53 14 12 9 5 58
2017 Indeterminate (permanent) 7 47 18 10 4 14 4842
2017 Term 7 51 17 9 5 11 522
2017 Casual 4 52 14 14 1 15 94
2017 Student 4 25 30 22 4 16 60

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Indeterminate (permanent) 28 72 5448
2018 Term 35 65 677
2018 Casual 40 60 91
2018 Student 41 59 64

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 35 16 15 11 14 1 7 56 27 7427
2018 Term 52 15 12 6 5 1 9 75 12 1127
2018 Casual 44 15 10 6 2 2 20 76 10 143
2018 Student 25 15 15 10 8 2 24 54 25 97

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 8 21 19 19 24 1 7 32 47 5472
2018 Term 18 25 19 16 13 2 7 47 32 677
2018 Casual 21 34 17 15 9 1 2 57 25 90
2018 Student 17 23 11 16 23 0 9 45 43 64
2017 Indeterminate (permanent) 9 20 15 17 26 2 10 33 50 4988
2017 Term 18 29 16 12 17 2 7 51 31 534
2017 Casual 13 21 15 21 25 0 6 36 48 96
2017 Student 10 21 15 24 21 2 8 34 49 61

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Indeterminate (permanent) 4 12 16 21 39 2 6 18 65 5466
2018 Term 15 17 20 16 24 2 6 35 43 680
2018 Casual 8 23 18 19 20 4 7 35 44 91
2018 Student 9 17 9 25 25 2 13 31 58 64
2017 Indeterminate (permanent) 4 9 12 17 45 3 9 16 71 4994
2017 Term 8 14 12 15 41 3 8 24 62 534
2017 Casual 6 11 16 20 42 1 5 18 66 95
2017 Student 6 11 6 15 54 2 6 19 75 61
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