2018 Public Service Employee Survey Results by Theme for the Public Services and Procurement Canada by Question 78. Please indicate your occupational group and level. Occupational group and level - DA

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 38 42 13 4 4 0 0 79 8 24
2011 DA-03 46 23 15 8 8 0 0 69 15 13
2008 DA 26 57 13 4 0 0 0 83 4 23
2008 DA-03 33 50 17 0 0 0 0 83 0 12

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 63 29 8 0 0 0 0 92 0 24
2011 DA-03 69 15 15 0 0 0 0 85 0 13

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 46 38 8 4 4 0 0 83 8 24
2011 DA-03 46 23 15 8 8 0 0 69 15 13
2008 DA 30 57 4 4 4 0 0 87 9 23
2008 DA-03 33 50 8 0 8 0 0 83 8 12

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 17 38 21 13 8 4 0 57 22 24
2011 DA-03 23 15 23 15 15 8 0 42 33 13

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 17 42 29 8 4 0 0 58 13 24
2011 DA-03 23 23 38 8 8 0 0 46 15 13
2008 DA 22 61 13 4 0 0 0 83 4 23
2008 DA-03 33 58 8 0 0 0 0 92 0 12

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 4 33 29 13 17 4 0 39 30 24
2011 DA-03 8 23 31 0 31 8 0 33 33 13
2008 DA 26 39 13 13 0 9 0 71 14 23
2008 DA-03 33 33 8 8 0 17 0 80 10 12
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 33 33 17 8 8 0 0 67 17 24
2011 DA-03 31 31 15 15 8 0 0 62 23 13
2008 DA 52 35 9 4 0 0 0 87 4 23
2008 DA-03 67 17 8 8 0 0 0 83 8 12

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 33 33 17 13 4 0 0 67 17 24
2011 DA-03 31 31 23 8 8 0 0 62 15 13
2008 DA 48 26 17 4 4 0 0 74 9 23
2008 DA-03 58 25 8 0 8 0 0 83 8 12

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 13 29 33 0 13 13 0 48 14 24
2011 DA-03 15 8 46 0 15 15 0 27 18 13

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 22 35 22 4 13 4 0 59 18 23
2011 DA-03 33 8 25 0 25 8 0 45 27 12
2008 DA 30 30 22 9 0 9 0 67 10 23
2008 DA-03 42 17 25 8 0 8 0 64 9 12

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 13 33 33 17 4 0 0 46 21 24
2011 DA-03 23 8 38 23 8 0 0 31 31 13
2008 DA 39 30 13 4 4 9 0 76 10 23
2008 DA-03 50 8 17 8 8 8 0 64 18 12

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 13 42 33 4 8 0 0 54 13 24
2011 DA-03 15 15 54 0 15 0 0 31 15 13
2008 DA 26 39 26 4 4 0 0 65 9 23
2008 DA-03 42 33 17 0 8 0 0 75 8 12
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 4 33 25 13 21 4 0 39 35 24
2011 DA-03 8 31 15 15 23 8 0 42 42 13

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 38 17 21 17 8 0 0 54 25 24
2011 DA-03 38 8 23 23 8 0 0 46 31 13
2008 DA 39 30 13 13 4 0 0 70 17 23
2008 DA-03 50 42 0 8 0 0 0 92 8 12

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 17 54 17 8 4 0 0 71 13 24
2011 DA-03 23 62 0 15 0 0 0 85 15 13
2008 DA 43 35 9 13 0 0 0 78 13 23
2008 DA-03 50 25 17 8 0 0 0 75 8 12

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 25 38 13 17 8 0 0 63 25 24
2011 DA-03 23 38 0 23 15 0 0 62 38 13
2008 DA 22 61 9 4 4 0 0 83 9 23
2008 DA-03 17 58 17 0 8 0 0 75 8 12

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 25 42 13 13 8 0 0 67 21 24
2011 DA-03 15 54 8 8 15 0 0 69 23 13
2008 DA 22 78 0 0 0 0 0 100 0 23
2008 DA-03 33 67 0 0 0 0 0 100 0 12

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 17 29 29 8 17 0 0 46 25 24
2011 DA-03 31 15 31 8 15 0 0 46 23 13
2008 DA 9 45 32 9 5 0 0 55 14 22
2008 DA-03 9 64 18 0 9 0 0 73 9 11

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 8 33 25 8 25 0 0 42 33 24
2011 DA-03 15 31 15 8 31 0 0 46 38 13
2008 DA 4 26 22 17 13 13 4 37 37 23
2008 DA-03 8 42 17 17 8 8 0 55 27 12

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 21 38 21 8 13 0 0 58 21 24
2011 DA-03 31 15 23 15 15 0 0 46 31 13

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 33 42 21 4 0 0 0 75 4 24
2011 DA-03 38 31 23 8 0 0 0 69 8 13

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 25 33 33 0 4 0 4 61 4 24
2011 DA-03 15 23 46 0 8 0 8 42 8 13

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 58 29 8 0 0 0 4 91 0 24
2011 DA-03 62 31 8 0 0 0 0 92 0 13
2008 DA 74 22 4 0 0 0 0 96 0 23
2008 DA-03 83 17 0 0 0 0 0 100 0 12

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2011 DA 29 33 38 24
2011 DA-03 31 15 54 13
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 50 25 21 4 0 0 0 75 4 24
2011 DA-03 62 8 23 8 0 0 0 69 8 13
2008 DA 52 48 0 0 0 0 0 100 0 23
2008 DA-03 75 25 0 0 0 0 0 100 0 12

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 13 61 22 0 4 0 0 74 4 23
2011 DA-03 17 42 33 0 8 0 0 58 8 12

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 4 8 46 21 13 0 8 36 14 24
2011 DA-03 8 8 38 31 15 0 0 46 15 13
2008 DA 4 30 22 26 13 0 4 41 36 23
2008 DA-03 0 25 25 25 17 0 8 45 27 12

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 4 21 29 4 25 4 13 35 30 24
2011 DA-03 0 23 38 8 31 0 0 38 23 13
2008 DA 0 9 27 36 18 5 5 60 10 22
2008 DA-03 0 0 8 50 25 8 8 90 0 12

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 0 17 17 22 9 4 30 47 27 23
2011 DA-03 0 15 23 23 8 8 23 44 22 13
2008 DA 4 17 17 22 22 9 9 53 26 23
2008 DA-03 0 17 17 25 25 8 8 60 20 12

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 8 8 25 29 17 0 13 52 19 24
2011 DA-03 8 0 31 31 23 0 8 58 8 13
2008 DA 4 9 22 48 13 0 4 64 14 23
2008 DA-03 0 0 17 58 17 0 8 82 0 12

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 21 29 8 17 17 0 8 36 55 24
2011 DA-03 31 23 15 15 15 0 0 31 54 13
2008 DA 0 9 26 30 26 0 9 62 10 23
2008 DA-03 0 0 17 42 25 0 17 80 0 12

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 17 17 8 13 29 4 13 50 40 24
2011 DA-03 8 23 8 15 38 0 8 58 33 13
2008 DA 4 9 17 35 26 0 9 67 14 23
2008 DA-03 8 0 25 42 8 0 17 60 10 12

Respectful workplace

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 21 42 33 0 0 4 0 65 0 24
2011 DA-03 23 31 46 0 0 0 0 54 0 13

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 25 46 17 8 0 4 0 74 9 24
2011 DA-03 23 38 15 15 0 8 0 67 17 13
2008 DA 43 39 9 9 0 0 0 83 9 23
2008 DA-03 33 50 8 8 0 0 0 83 8 12

Ethical workplace

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 38 29 17 4 8 4 0 70 13 24
2011 DA-03 38 23 8 8 15 8 0 67 25 13
2008 DA 26 39 4 17 4 4 4 71 24 23
2008 DA-03 42 25 0 25 0 0 8 73 27 12

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 21 21 29 8 13 4 4 45 23 24
2011 DA-03 15 15 31 8 15 8 8 36 27 13

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 23 50 14 14 0 0 0 73 14 22
2011 DA-03 8 50 17 25 0 0 0 58 25 12

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 DA 38 42 17 4 0 0 0 79 4 24
2011 DA-03 38 31 23 8 0 0 0 69 8 13
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