2018 Public Service Employee Survey Results by Theme for the Public Services and Procurement Canada by Question 78. Please indicate your occupational group and level. Occupational group and level - TI

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 33 44 11 6 6 0 0 78 11 18
2011 TI-07 36 27 18 9 9 0 0 64 18 11
2008 TI 38 38 23 0 0 0 0 77 0 13

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 56 44 0 0 0 0 0 100 0 18
2011 TI-07 55 45 0 0 0 0 0 100 0 11

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 33 44 17 6 0 0 0 78 6 18
2011 TI-07 36 27 27 9 0 0 0 64 9 11
2008 TI 36 43 21 0 0 0 0 79 0 14
2008 TI-07 30 40 30 0 0 0 0 70 0 10

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 11 56 6 22 6 0 0 67 28 18
2011 TI-07 9 55 0 27 9 0 0 64 36 11

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 11 33 17 28 11 0 0 44 39 18
2011 TI-07 9 27 18 27 18 0 0 36 45 11
2008 TI 14 43 29 7 7 0 0 57 14 14
2008 TI-07 20 30 30 10 10 0 0 50 20 10

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 22 33 11 11 17 0 6 59 29 18
2011 TI-07 18 27 9 9 27 0 9 50 40 11
2008 TI 21 29 14 21 14 0 0 50 36 14
2008 TI-07 30 30 0 20 20 0 0 60 40 10
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 39 44 6 6 6 0 0 83 11 18
2011 TI-07 45 36 9 9 0 0 0 82 9 11
2008 TI 36 29 7 21 7 0 0 64 29 14
2008 TI-07 40 20 10 20 10 0 0 60 30 10

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 33 39 11 6 11 0 0 72 17 18
2011 TI-07 45 45 0 0 9 0 0 91 9 11
2008 TI 14 43 7 14 21 0 0 57 36 14
2008 TI-07 10 60 10 10 10 0 0 70 20 10

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 22 44 22 0 6 6 0 71 6 18
2011 TI-07 27 45 18 0 9 0 0 73 9 11

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 17 39 6 28 11 0 0 56 39 18
2011 TI-07 18 45 0 18 18 0 0 64 36 11
2008 TI 7 21 36 29 7 0 0 29 36 14
2008 TI-07 10 30 30 20 10 0 0 40 30 10

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 6 44 11 28 11 0 0 50 39 18
2011 TI-07 0 64 0 27 9 0 0 64 36 11
2008 TI 0 21 7 43 7 21 0 27 64 14
2008 TI-07 0 30 0 50 10 10 0 33 67 10

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 6 33 17 28 11 6 0 41 41 18
2011 TI-07 0 36 27 18 18 0 0 36 36 11
2008 TI 0 36 14 43 0 7 0 38 46 14
2008 TI-07 0 30 10 50 0 10 0 33 56 10
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 11 22 39 17 11 0 0 33 28 18
2011 TI-07 18 18 27 18 18 0 0 36 36 11

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 11 39 39 0 11 0 0 50 11 18
2011 TI-07 18 45 27 0 9 0 0 64 9 11
2008 TI 7 57 0 14 21 0 0 64 36 14
2008 TI-07 10 60 0 10 20 0 0 70 30 10

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 6 67 6 22 0 0 0 72 22 18
2011 TI-07 0 55 9 36 0 0 0 55 36 11
2008 TI 0 71 29 0 0 0 0 71 0 14
2008 TI-07 0 80 20 0 0 0 0 80 0 10

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 44 33 17 6 0 0 0 78 6 18
2011 TI-07 36 27 27 9 0 0 0 64 9 11
2008 TI 29 50 14 7 0 0 0 79 7 14
2008 TI-07 20 60 10 10 0 0 0 80 10 10

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 56 39 6 0 0 0 0 94 0 18
2011 TI-07 36 55 9 0 0 0 0 91 0 11
2008 TI 57 21 14 7 0 0 0 79 7 14
2008 TI-07 40 30 20 10 0 0 0 70 10 10

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 17 22 44 6 11 0 0 39 17 18
2011 TI-07 18 18 45 9 9 0 0 36 18 11
2008 TI 7 43 43 0 7 0 0 50 7 14
2008 TI-07 10 50 40 0 0 0 0 60 0 10

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 0 33 6 33 28 0 0 33 61 18
2011 TI-07 0 36 9 18 36 0 0 36 55 11
2008 TI 7 21 14 21 29 0 7 31 54 14
2008 TI-07 10 20 20 30 10 0 10 33 44 10

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 22 28 22 22 6 0 0 50 28 18
2011 TI-07 27 27 18 18 9 0 0 55 27 11

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 17 56 11 6 6 0 6 76 12 18
2011 TI-07 18 45 9 9 9 0 9 70 20 11

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 17 61 11 11 0 0 0 78 11 18
2011 TI-07 18 55 9 18 0 0 0 73 18 11

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 6 39 39 11 6 0 0 44 17 18
2011 TI-07 0 18 55 18 9 0 0 18 27 11
2008 TI 0 50 29 14 7 0 0 50 21 14
2008 TI-07 0 30 40 20 10 0 0 30 30 10

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2011 TI 67 28 6 18
2011 TI-07 91 0 9 11

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2011 TI 42 8 17 17 9999 17 12
2011 TI-07 40 10 20 10 9999 20 10
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 17 44 17 17 6 0 0 61 22 18
2011 TI-07 27 45 0 18 9 0 0 73 27 11
2008 TI 29 43 14 14 0 0 0 71 14 14
2008 TI-07 20 40 20 20 0 0 0 60 20 10

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 22 22 28 11 17 0 0 44 28 18
2011 TI-07 27 27 27 0 18 0 0 55 18 11

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 0 11 50 33 0 0 6 35 12 18
2011 TI-07 0 18 55 27 0 0 0 27 18 11
2008 TI 14 7 57 21 0 0 0 21 21 14
2008 TI-07 20 10 40 30 0 0 0 30 30 10

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 33 11 17 22 0 6 11 27 53 18
2011 TI-07 36 18 18 18 0 0 9 20 60 11
2008 TI 21 21 29 29 0 0 0 29 43 14
2008 TI-07 30 20 20 30 0 0 0 30 50 10

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 0 28 28 39 6 0 0 44 28 18
2011 TI-07 0 27 36 36 0 0 0 36 27 11
2008 TI 29 29 29 0 7 0 7 8 62 14
2008 TI-07 30 30 30 0 10 0 0 10 60 10

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 0 22 44 33 0 0 0 33 22 18
2011 TI-07 0 27 64 9 0 0 0 9 27 11
2008 TI 7 14 57 14 7 0 0 21 21 14
2008 TI-07 0 20 60 10 10 0 0 20 20 10

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 17 28 39 6 11 0 0 17 44 18
2011 TI-07 18 27 45 0 9 0 0 9 45 11
2008 TI 0 31 46 23 0 0 0 23 31 13

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 0 11 17 22 39 0 11 69 13 18
2011 TI-07 0 18 18 27 36 0 0 64 18 11
2008 TI 0 0 29 36 14 7 14 64 0 14
2008 TI-07 0 0 40 30 20 10 0 56 0 10

Respectful workplace

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 11 44 28 6 6 6 0 59 12 18
2011 TI-07 9 55 27 9 0 0 0 64 9 11

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 22 39 17 11 11 0 0 61 22 18
2011 TI-07 27 27 9 18 18 0 0 55 36 11
2008 TI 21 50 14 14 0 0 0 71 14 14
2008 TI-07 30 40 10 20 0 0 0 70 20 10

Ethical workplace

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 28 28 22 6 6 11 0 63 13 18
2011 TI-07 36 18 27 9 0 9 0 60 10 11
2008 TI 36 21 21 7 7 0 7 62 15 14
2008 TI-07 40 10 20 10 10 0 10 56 22 10

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 12 29 35 12 0 12 0 47 13 17
2011 TI-07 18 36 27 18 0 0 0 55 18 11

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 28 22 39 11 0 0 0 50 11 18
2011 TI-07 27 9 45 18 0 0 0 36 18 11

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 TI 33 22 39 0 0 6 0 59 0 18
2011 TI-07 36 18 45 0 0 0 0 55 0 11
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