2018 Public Service Employee Survey Results by Theme for Statistics Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 37 46 6 5 5 0 0 83 10 129
2018 Communications or public affairs 32 45 13 9 1 0 0 76 11 94
2018 Access to information and privacy 35 53 8 4 0 0 0 88 4 23
2018 Science and technology 40 43 10 6 1 1 0 83 7 138
2018 Library services 44 33 22 0 0 0 0 78 0 13
2018 Administration and operations 34 44 13 7 3 0 0 78 9 377
2018 Human resources 45 35 11 7 2 0 0 80 9 136
2018 Financial management 34 48 13 2 3 0 0 83 5 108
2018 Information management 33 46 10 7 3 0 1 80 11 138
2018 Information technology 32 46 13 5 4 0 0 78 9 505
2018 Evaluation 44 38 14 3 0 0 0 83 3 27
2018 Data sciences 38 43 10 7 2 0 0 82 9 725
2018 Policy 48 21 17 10 3 0 0 69 14 29
2018 Project management 35 45 10 6 3 0 0 80 10 364
2018 Other services to the public 29 54 8 6 2 0 0 83 8 136
2018 None of the above 35 43 11 9 3 0 0 78 11 528
2017 Client contact centre 34 45 8 7 6 0 0 79 13 138
2017 Health care practitioners 21 39 40 0 0 0 0 60 0 11
2017 Communications or public affairs 48 43 3 4 1 1 0 92 5 102
2017 Access to information and privacy 28 56 4 12 0 0 0 84 12 25
2017 Science and technology 31 52 10 5 3 0 0 82 8 136
2017 Library services 68 32 0 0 0 0 0 100 0 12
2017 Administration and operations 34 43 12 7 4 0 0 77 12 439
2017 Human resources 34 49 5 7 5 0 0 83 12 158
2017 Financial management 36 45 12 4 3 1 0 81 7 122
2017 Procurement 69 31 0 0 0 0 0 100 0 16
2017 Information management 38 44 9 4 5 0 0 82 9 133
2017 Information technology 34 46 11 6 3 0 0 80 9 585
2017 Internal audit 20 39 11 30 0 0 0 59 30 10
2017 Evaluation 40 46 13 0 0 0 0 87 0 35
2017 Data sciences 37 47 8 5 4 0 0 83 8 676
2017 Policy 50 32 11 7 0 0 0 82 7 28
2017 Project management 35 48 10 5 2 0 0 82 8 438
2017 Other services to the public 36 44 14 5 1 0 0 80 6 135
2017 None of the above 36 44 11 7 3 1 0 80 9 875
2014 Client contact centre 28 46 13 10 2 1 0 74 12 174
2014 Health care practitioners 29 44 27 0 0 0 0 73 0 13
2014 Communications or public affairs 41 44 10 3 1 0 0 85 4 89
2014 Access to information and privacy 25 45 21 3 5 0 3 71 8 40
2014 Science and technology 33 52 7 6 1 0 0 85 7 209
2014 Library services 35 37 11 17 0 0 0 72 17 16
2014 Administration and operations 29 46 12 10 3 0 0 75 12 581
2014 Human resources 38 46 10 3 2 1 0 84 5 138
2014 Financial management 32 43 16 5 3 0 0 75 8 129
2014 Procurement 27 43 17 13 0 0 0 70 13 18
2014 Information management 29 49 12 7 3 0 0 78 10 227
2014 Information technology 29 49 12 7 4 0 0 78 11 645
2014 Internal audit 36 57 7 0 0 0 0 93 0 13
2014 Evaluation 20 63 3 10 3 0 0 83 13 29
2014 Other services to the public 31 47 11 7 5 0 0 78 11 323
2014 None of the above 29 47 13 8 4 0 0 75 12 1161

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 39 18 8 6 0 0 68 14 130
2018 Communications or public affairs 31 40 5 16 7 0 0 71 23 92
2018 Access to information and privacy 41 45 4 9 0 0 0 86 9 22
2018 Science and technology 39 39 16 4 1 1 0 79 5 140
2018 Library services 39 61 0 0 0 0 0 100 0 13
2018 Administration and operations 33 42 15 8 2 0 0 75 10 375
2018 Human resources 36 36 11 14 2 0 0 73 16 135
2018 Financial management 38 41 14 5 2 0 0 79 7 109
2018 Information management 37 40 14 6 3 0 1 77 9 141
2018 Information technology 32 42 14 7 4 0 0 75 12 504
2018 Evaluation 46 41 0 10 3 0 0 87 13 29
2018 Data sciences 37 40 11 7 4 0 0 78 11 727
2018 Policy 52 24 10 14 0 0 0 76 14 29
2018 Project management 33 41 12 10 5 0 0 74 14 365
2018 Other services to the public 31 44 15 5 5 0 0 75 10 136
2018 None of the above 34 38 13 10 4 0 0 72 15 533
2017 Client contact centre 37 34 12 9 7 1 0 71 17 138
2017 Health care practitioners 23 25 43 10 0 0 0 48 10 11
2017 Communications or public affairs 44 35 9 7 5 0 0 79 12 102
2017 Access to information and privacy 40 32 16 9 3 0 0 72 12 25
2017 Science and technology 29 42 17 7 4 0 0 71 12 135
2017 Library services 61 32 7 0 0 0 0 93 0 13
2017 Administration and operations 35 37 13 9 6 0 0 72 15 438
2017 Human resources 35 39 11 10 4 1 0 74 14 157
2017 Financial management 44 36 13 5 2 0 0 80 7 122
2017 Procurement 25 57 6 12 0 0 0 82 12 16
2017 Information management 47 32 11 7 3 0 0 78 11 133
2017 Information technology 31 43 13 7 5 0 0 74 12 583
2017 Internal audit 20 29 31 10 11 0 0 49 21 10
2017 Evaluation 43 37 12 5 3 0 0 80 9 35
2017 Data sciences 36 43 10 6 5 0 0 79 11 674
2017 Policy 32 46 4 14 4 0 0 78 18 28
2017 Project management 33 41 10 9 7 0 0 75 15 438
2017 Other services to the public 34 43 12 8 3 0 0 77 11 135
2017 None of the above 33 40 12 8 5 0 0 74 14 874

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 47 39 10 2 2 0 0 86 4 126
2018 Communications or public affairs 46 39 10 6 0 0 0 84 6 92
2018 Access to information and privacy 64 32 0 4 0 0 0 96 4 23
2018 Science and technology 45 45 6 3 1 1 0 90 4 140
2018 Library services 37 63 0 0 0 0 0 100 0 13
2018 Administration and operations 47 37 12 3 1 0 0 85 3 375
2018 Human resources 56 35 4 2 3 0 0 91 5 135
2018 Financial management 45 41 8 5 1 0 0 86 6 109
2018 Information management 49 38 8 5 0 0 1 87 5 139
2018 Information technology 46 39 9 4 1 0 0 85 5 503
2018 Evaluation 49 41 7 3 0 0 0 90 3 28
2018 Data sciences 49 38 8 3 2 0 0 87 5 727
2018 Policy 45 31 21 3 0 0 0 76 3 29
2018 Project management 51 38 7 3 1 0 0 89 4 363
2018 Other services to the public 49 39 9 1 1 0 1 89 2 136
2018 None of the above 48 36 10 3 2 0 0 84 5 529
2017 Client contact centre 44 45 6 4 2 0 0 89 5 138
2017 Health care practitioners 50 33 17 0 0 0 0 83 0 11
2017 Communications or public affairs 60 32 5 2 1 0 0 92 3 101
2017 Access to information and privacy 53 43 5 0 0 0 0 95 0 25
2017 Science and technology 46 39 12 1 2 0 0 85 3 136
2017 Library services 68 32 0 0 0 0 0 100 0 13
2017 Administration and operations 52 32 11 3 1 0 0 84 4 441
2017 Human resources 51 39 6 3 1 0 0 89 5 157
2017 Financial management 52 35 11 2 1 0 0 87 3 122
2017 Procurement 63 37 0 0 0 0 0 100 0 16
2017 Information management 53 37 5 4 1 0 0 90 5 133
2017 Information technology 49 40 7 3 1 0 0 89 5 585
2017 Internal audit 50 50 0 0 0 0 0 100 0 10
2017 Evaluation 43 52 5 0 0 0 0 95 0 35
2017 Data sciences 50 38 8 3 2 0 0 88 4 675
2017 Policy 60 29 4 7 0 0 0 90 7 28
2017 Project management 55 34 8 2 1 0 0 89 2 438
2017 Other services to the public 54 33 10 1 1 0 0 87 2 135
2017 None of the above 51 36 8 3 1 1 0 88 4 876
2014 Client contact centre 54 37 8 0 0 1 0 92 0 174
2014 Health care practitioners 72 15 14 0 0 0 0 86 0 13
2014 Communications or public affairs 63 27 8 2 0 0 0 90 2 89
2014 Access to information and privacy 56 22 19 2 0 0 0 78 2 40
2014 Science and technology 50 37 9 2 1 0 0 88 3 209
2014 Library services 42 46 5 6 0 0 0 88 6 16
2014 Administration and operations 58 30 10 2 1 0 0 87 2 580
2014 Human resources 66 26 6 2 0 0 0 92 2 138
2014 Financial management 53 32 12 3 0 0 0 86 3 129
2014 Procurement 33 55 12 0 0 0 0 88 0 18
2014 Information management 56 36 6 2 1 0 0 92 3 226
2014 Information technology 53 37 8 1 1 0 0 90 2 644
2014 Internal audit 60 33 7 0 0 0 0 93 0 13
2014 Evaluation 63 30 0 7 0 0 0 93 7 29
2014 Other services to the public 57 34 6 2 1 0 0 91 3 323
2014 None of the above 53 34 10 2 1 0 0 87 3 1161

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 40 45 9 2 4 0 0 86 5 130
2018 Communications or public affairs 39 40 11 8 2 0 0 79 10 91
2018 Access to information and privacy 53 38 0 8 0 0 0 92 8 23
2018 Science and technology 45 44 4 4 2 1 0 89 6 140
2018 Library services 44 56 0 0 0 0 0 100 0 13
2018 Administration and operations 38 42 11 7 2 0 0 79 9 377
2018 Human resources 47 37 9 4 2 0 0 85 6 135
2018 Financial management 41 49 7 1 2 0 0 90 3 109
2018 Information management 40 40 13 4 2 0 1 80 6 141
2018 Information technology 38 43 11 5 3 0 0 82 7 503
2018 Evaluation 46 47 0 7 0 0 0 93 7 29
2018 Data sciences 41 43 8 5 3 0 0 84 7 728
2018 Policy 45 31 17 7 0 0 0 76 7 29
2018 Project management 37 43 13 5 2 0 0 80 7 364
2018 Other services to the public 37 42 15 3 2 0 0 79 5 137
2018 None of the above 39 40 13 5 3 0 0 80 8 531
2017 Client contact centre 45 36 10 7 2 0 0 81 9 137
2017 Health care practitioners 32 58 10 0 0 0 0 90 0 11
2017 Communications or public affairs 50 41 4 4 1 0 0 91 5 100
2017 Access to information and privacy 47 41 8 4 0 0 0 88 4 25
2017 Science and technology 42 42 10 5 1 0 0 84 6 136
2017 Library services 77 23 0 0 0 0 0 100 0 13
2017 Administration and operations 42 37 12 5 3 0 0 79 9 441
2017 Human resources 40 44 6 7 3 0 0 84 10 158
2017 Financial management 49 38 9 2 1 1 0 88 3 122
2017 Procurement 57 37 6 0 0 0 0 94 0 16
2017 Information management 44 41 9 3 2 0 0 86 5 132
2017 Information technology 43 41 10 5 2 0 0 84 6 585
2017 Internal audit 20 50 10 21 0 0 0 70 21 10
2017 Evaluation 43 48 9 0 0 0 0 91 0 35
2017 Data sciences 44 40 8 4 4 0 0 85 8 674
2017 Policy 42 40 7 10 0 0 0 82 10 28
2017 Project management 40 45 8 4 3 0 0 85 6 438
2017 Other services to the public 43 39 13 3 1 0 0 83 4 135
2017 None of the above 41 39 11 6 3 0 0 81 8 875
2014 Client contact centre 37 47 8 5 1 1 1 85 6 174
2014 Health care practitioners 52 21 13 0 0 0 14 84 0 13
2014 Communications or public affairs 46 38 9 6 1 0 0 84 7 88
2014 Access to information and privacy 42 29 21 0 8 0 0 71 8 40
2014 Science and technology 41 46 6 5 1 1 0 88 6 209
2014 Library services 42 29 16 12 0 0 0 72 12 16
2014 Administration and operations 38 40 13 7 2 0 0 78 9 581
2014 Human resources 45 41 11 3 1 0 0 86 3 138
2014 Financial management 42 38 13 6 2 0 0 80 8 129
2014 Procurement 54 27 12 6 0 0 0 82 6 18
2014 Information management 42 44 8 5 2 0 0 85 7 227
2014 Information technology 35 46 11 6 2 0 0 81 8 644
2014 Internal audit 48 46 7 0 0 0 0 93 0 13
2014 Evaluation 27 53 7 13 0 0 0 80 13 29
2014 Other services to the public 38 43 10 5 3 0 0 81 9 324
2014 None of the above 34 43 14 5 3 0 0 78 8 1160

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 37 9 3 4 0 0 84 8 129
2018 Communications or public affairs 43 36 13 7 1 0 0 79 9 94
2018 Access to information and privacy 50 34 12 4 0 0 0 84 4 23
2018 Science and technology 58 30 7 1 3 1 0 89 4 140
2018 Library services 76 24 0 0 0 0 0 100 0 13
2018 Administration and operations 48 33 10 6 3 0 0 81 8 375
2018 Human resources 46 32 16 6 0 1 0 78 6 137
2018 Financial management 59 35 3 3 1 0 0 94 4 109
2018 Information management 49 35 12 2 1 0 1 85 3 141
2018 Information technology 44 35 13 5 3 0 0 79 8 506
2018 Evaluation 50 26 14 3 7 0 0 76 10 29
2018 Data sciences 54 31 10 3 2 0 0 85 5 724
2018 Policy 55 24 14 3 3 0 0 79 7 29
2018 Project management 46 32 15 4 3 0 0 78 7 362
2018 Other services to the public 46 34 14 4 1 1 0 81 5 135
2018 None of the above 47 29 15 5 2 1 0 77 7 529
2017 Client contact centre 45 37 8 5 5 0 0 81 10 137
2017 Health care practitioners 39 46 8 0 0 8 0 92 0 11
2017 Communications or public affairs 50 35 9 4 1 0 0 86 5 102
2017 Access to information and privacy 52 26 20 0 3 0 0 77 3 25
2017 Science and technology 47 32 14 5 2 0 0 79 6 136
2017 Library services 61 39 0 0 0 0 0 100 0 13
2017 Administration and operations 46 33 11 5 4 1 0 80 9 441
2017 Human resources 52 28 14 5 1 0 0 80 6 157
2017 Financial management 63 25 5 6 0 1 0 89 6 122
2017 Procurement 63 25 12 0 0 0 0 88 0 16
2017 Information management 53 33 10 3 2 0 0 85 5 131
2017 Information technology 45 33 12 7 2 1 0 79 9 581
2017 Internal audit 29 21 39 0 11 0 0 50 11 10
2017 Evaluation 59 26 12 3 0 0 0 85 3 35
2017 Data sciences 53 30 10 4 2 0 0 84 6 675
2017 Policy 61 28 4 7 0 0 0 89 7 28
2017 Project management 47 33 10 6 3 0 0 80 9 438
2017 Other services to the public 48 33 12 6 1 0 0 81 7 136
2017 None of the above 47 33 12 5 2 1 0 81 7 876
2014 Client contact centre 37 40 15 7 1 1 0 77 8 176
2014 Health care practitioners 42 20 25 6 7 0 0 61 14 14
2014 Communications or public affairs 44 40 13 2 1 0 0 83 3 89
2014 Access to information and privacy 48 23 14 2 5 8 0 77 8 40
2014 Science and technology 44 39 10 5 2 0 0 83 7 209
2014 Library services 48 40 12 0 0 0 0 88 0 16
2014 Administration and operations 41 37 12 8 1 1 0 78 9 581
2014 Human resources 49 35 9 5 3 0 0 83 8 138
2014 Financial management 51 34 9 3 2 1 0 86 5 129
2014 Procurement 59 11 24 5 0 0 0 71 5 18
2014 Information management 42 40 12 5 2 0 0 82 7 226
2014 Information technology 37 36 15 8 3 0 0 74 11 645
2014 Internal audit 42 44 14 0 0 0 0 86 0 13
2014 Evaluation 37 46 7 7 3 0 0 83 10 29
2014 Other services to the public 41 39 12 5 3 0 0 80 8 324
2014 None of the above 36 39 15 6 3 1 0 75 9 1162

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 49 34 9 4 4 0 0 83 8 127
2018 Communications or public affairs 43 33 12 12 1 0 0 75 13 93
2018 Access to information and privacy 46 38 12 4 0 0 0 84 4 22
2018 Science and technology 52 36 5 4 2 1 0 89 6 139
2018 Library services 76 24 0 0 0 0 0 100 0 13
2018 Administration and operations 47 34 11 5 3 0 0 82 8 370
2018 Human resources 47 30 14 8 1 0 0 77 9 137
2018 Financial management 58 37 2 4 0 0 0 95 4 109
2018 Information management 45 40 11 3 1 0 1 86 4 138
2018 Information technology 42 38 11 6 2 0 0 81 9 506
2018 Evaluation 51 33 3 7 7 0 0 84 13 29
2018 Data sciences 51 34 9 4 2 0 0 85 6 721
2018 Policy 55 24 14 3 3 0 0 79 7 29
2018 Project management 43 36 12 5 3 0 0 80 8 363
2018 Other services to the public 42 37 16 3 2 0 0 79 5 132
2018 None of the above 45 33 12 7 2 1 0 78 9 528
2017 Client contact centre 36 48 7 6 3 0 0 84 9 138
2017 Health care practitioners 29 56 8 0 0 8 0 92 0 11
2017 Communications or public affairs 48 34 14 3 0 0 0 83 3 102
2017 Access to information and privacy 54 31 12 0 3 0 0 85 3 24
2017 Science and technology 42 38 13 6 1 0 0 80 7 136
2017 Library services 61 39 0 0 0 0 0 100 0 13
2017 Administration and operations 44 37 11 5 3 0 0 81 8 439
2017 Human resources 50 36 8 6 1 0 0 86 7 158
2017 Financial management 59 29 7 3 1 1 0 88 4 122
2017 Procurement 75 18 6 0 0 0 0 94 0 16
2017 Information management 49 36 11 3 1 0 0 85 5 133
2017 Information technology 43 37 12 6 2 0 0 80 8 585
2017 Internal audit 29 21 29 21 0 0 0 50 21 10
2017 Evaluation 53 30 8 6 3 0 0 83 9 35
2017 Data sciences 52 32 9 4 3 0 0 85 6 676
2017 Policy 58 27 4 11 0 0 0 85 11 28
2017 Project management 46 35 9 6 3 0 0 82 9 438
2017 Other services to the public 45 37 10 7 1 0 0 82 7 134
2017 None of the above 44 36 12 4 3 1 0 81 7 875
2014 Client contact centre 36 41 16 5 1 1 0 78 6 176
2014 Health care practitioners 34 27 31 0 7 0 0 61 7 14
2014 Communications or public affairs 45 38 13 2 2 0 0 82 4 89
2014 Access to information and privacy 46 27 14 3 2 8 0 79 5 40
2014 Science and technology 42 41 10 5 1 1 0 83 6 209
2014 Library services 54 34 6 5 0 0 0 88 5 16
2014 Administration and operations 41 37 14 7 2 0 0 78 8 580
2014 Human resources 50 33 11 4 3 0 0 83 6 138
2014 Financial management 52 34 9 4 2 0 0 86 5 129
2014 Procurement 53 24 23 0 0 0 0 77 0 18
2014 Information management 40 42 12 5 2 0 0 82 6 227
2014 Information technology 36 37 15 9 3 0 0 74 12 645
2014 Internal audit 42 37 20 0 0 0 0 80 0 13
2014 Evaluation 39 41 7 10 0 0 3 83 10 29
2014 Other services to the public 38 40 11 7 4 0 0 79 10 324
2014 None of the above 34 40 15 7 2 1 0 75 10 1161

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 35 27 18 5 7 6 1 67 14 129
2018 Communications or public affairs 36 31 11 13 5 4 0 70 19 94
2018 Access to information and privacy 36 19 25 9 4 7 0 59 14 22
2018 Science and technology 50 27 9 6 4 1 2 79 11 139
2018 Library services 35 23 27 0 0 7 9 68 0 13
2018 Administration and operations 43 25 13 11 5 2 0 70 17 377
2018 Human resources 42 21 17 13 4 2 0 65 18 136
2018 Financial management 46 30 18 3 2 1 0 76 5 109
2018 Information management 38 29 15 9 4 4 2 71 13 140
2018 Information technology 44 28 14 9 4 1 0 73 13 507
2018 Evaluation 33 38 8 4 13 3 0 74 18 29
2018 Data sciences 45 26 13 9 3 2 0 74 13 725
2018 Policy 29 32 14 14 4 4 4 65 19 28
2018 Project management 43 28 17 5 5 2 0 72 11 363
2018 Other services to the public 28 30 20 11 5 5 0 61 18 136
2018 None of the above 39 24 17 10 5 5 0 67 16 531
2017 Client contact centre 34 29 15 9 11 1 1 64 20 138
2017 Health care practitioners 11 48 8 8 0 25 0 80 10 11
2017 Communications or public affairs 46 23 13 11 5 3 0 71 16 102
2017 Access to information and privacy 42 24 20 8 3 3 0 68 11 25
2017 Science and technology 43 25 16 5 5 5 0 72 11 136
2017 Library services 72 14 7 0 7 0 0 86 7 13
2017 Administration and operations 36 26 15 12 6 4 0 65 19 440
2017 Human resources 44 26 13 9 7 1 0 71 16 157
2017 Financial management 51 23 13 7 4 1 0 75 11 122
2017 Procurement 57 18 6 6 12 0 0 75 18 16
2017 Information management 38 31 16 7 3 4 0 73 10 132
2017 Information technology 40 29 16 8 3 4 0 72 11 584
2017 Internal audit 20 41 9 10 11 10 0 67 23 10
2017 Evaluation 47 23 14 3 9 5 0 73 12 35
2017 Data sciences 45 26 13 9 4 3 1 73 13 675
2017 Policy 35 18 32 15 0 0 0 53 15 28
2017 Project management 44 24 12 8 7 5 0 71 16 438
2017 Other services to the public 33 31 17 8 3 8 1 70 11 136
2017 None of the above 39 24 17 8 5 6 0 68 14 872
2014 Client contact centre 33 33 20 8 3 4 0 68 12 176
2014 Health care practitioners 34 15 12 19 20 0 0 49 39 14
2014 Communications or public affairs 31 38 19 9 2 1 0 70 11 89
2014 Access to information and privacy 27 23 22 15 4 5 4 55 21 40
2014 Science and technology 45 27 13 7 3 4 0 75 11 209
2014 Library services 61 5 16 12 5 0 0 66 17 16
2014 Administration and operations 34 26 18 12 5 5 0 63 18 581
2014 Human resources 44 27 14 8 5 2 1 73 13 138
2014 Financial management 43 26 16 5 7 3 0 71 12 129
2014 Procurement 48 18 23 5 6 0 0 66 11 18
2014 Information management 36 33 14 9 4 4 1 72 13 227
2014 Information technology 36 26 18 11 5 3 0 65 17 645
2014 Internal audit 24 25 18 7 0 25 0 66 9 13
2014 Evaluation 27 37 23 3 3 7 0 69 7 29
2014 Other services to the public 38 27 17 7 8 3 0 67 15 323
2014 None of the above 34 28 18 11 6 4 1 65 17 1161
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 34 8 5 5 2 0 82 10 130
2018 Communications or public affairs 58 22 5 9 3 1 1 83 12 93
2018 Access to information and privacy 52 27 20 0 0 0 0 80 0 23
2018 Science and technology 58 32 6 1 1 1 1 91 3 140
2018 Library services 60 24 9 0 0 0 7 91 0 13
2018 Administration and operations 55 27 7 6 3 2 1 84 9 376
2018 Human resources 52 24 14 6 2 1 1 77 8 136
2018 Financial management 53 33 11 3 1 0 0 86 4 109
2018 Information management 51 32 13 1 2 0 1 85 3 140
2018 Information technology 49 33 10 4 3 2 1 83 7 505
2018 Evaluation 63 23 7 0 0 3 4 93 0 29
2018 Data sciences 61 24 7 4 2 1 1 86 6 728
2018 Policy 59 21 17 0 3 0 0 79 3 29
2018 Project management 50 31 10 5 3 1 1 82 8 367
2018 Other services to the public 57 29 9 3 2 1 0 86 5 137
2018 None of the above 53 28 8 5 3 2 1 83 8 530
2017 Client contact centre 42 38 7 4 6 2 1 83 10 138
2017 Health care practitioners 57 35 0 0 0 8 0 100 0 11
2017 Communications or public affairs 59 28 5 2 2 1 3 90 4 102
2017 Access to information and privacy 53 27 4 5 0 12 0 90 5 25
2017 Science and technology 42 40 8 5 3 2 1 84 8 136
2017 Library services 66 34 0 0 0 0 0 100 0 13
2017 Administration and operations 52 28 8 5 3 2 0 83 8 441
2017 Human resources 58 29 6 4 3 1 0 88 6 158
2017 Financial management 63 23 9 1 2 3 0 88 3 122
2017 Procurement 75 12 6 0 6 0 0 88 6 16
2017 Information management 68 22 5 1 2 2 0 91 4 131
2017 Information technology 50 32 9 2 3 2 1 85 5 586
2017 Internal audit 20 60 0 10 10 0 0 80 20 10
2017 Evaluation 67 15 14 3 0 0 0 83 3 35
2017 Data sciences 61 25 7 2 2 1 0 88 5 674
2017 Policy 60 32 7 0 0 0 0 93 0 28
2017 Project management 49 29 11 7 3 1 0 79 10 437
2017 Other services to the public 51 32 4 8 2 1 2 85 10 136
2017 None of the above 56 26 9 4 2 2 1 84 6 876
2014 Client contact centre 44 40 8 3 2 3 1 87 5 175
2014 Health care practitioners 62 38 0 0 0 0 0 100 0 14
2014 Communications or public affairs 54 26 14 1 2 0 2 82 3 89
2014 Access to information and privacy 56 20 15 5 0 3 2 80 5 40
2014 Science and technology 62 25 7 4 1 1 0 88 5 209
2014 Library services 53 29 6 0 0 0 11 93 0 16
2014 Administration and operations 50 32 9 5 2 1 1 84 7 581
2014 Human resources 49 31 7 7 1 3 1 84 9 138
2014 Financial management 59 31 5 3 2 1 0 90 5 129
2014 Procurement 37 33 24 0 0 0 6 75 0 18
2014 Information management 56 26 10 2 3 1 2 85 5 227
2014 Information technology 54 30 10 2 2 2 0 86 4 645
2014 Internal audit 48 38 0 7 0 7 0 93 7 13
2014 Evaluation 60 13 7 10 3 7 0 79 14 29
2014 Other services to the public 56 28 8 3 2 2 0 86 6 324
2014 None of the above 52 30 9 4 2 2 1 84 7 1160

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 47 37 6 5 3 1 1 86 8 129
2018 Communications or public affairs 49 30 9 6 4 1 0 80 11 94
2018 Access to information and privacy 51 40 4 4 0 0 0 92 4 23
2018 Science and technology 49 37 6 4 1 1 1 88 6 140
2018 Library services 67 23 10 0 0 0 0 90 0 12
2018 Administration and operations 55 25 7 8 4 1 0 81 12 375
2018 Human resources 53 31 7 4 4 0 1 85 8 136
2018 Financial management 56 27 13 3 1 0 0 83 4 107
2018 Information management 46 39 9 5 1 0 0 85 6 141
2018 Information technology 46 32 10 7 3 1 0 79 10 504
2018 Evaluation 64 20 10 7 0 0 0 84 7 29
2018 Data sciences 55 27 8 6 3 0 0 83 9 726
2018 Policy 48 34 10 3 3 0 0 83 7 29
2018 Project management 47 35 9 4 4 0 1 83 8 365
2018 Other services to the public 55 31 8 5 1 0 0 86 6 136
2018 None of the above 47 33 9 7 2 1 0 81 10 532
2017 Client contact centre 42 39 9 7 4 0 0 80 11 138
2017 Health care practitioners 40 45 15 0 0 0 0 85 0 11
2017 Communications or public affairs 60 23 5 8 3 0 1 84 11 102
2017 Access to information and privacy 60 29 12 0 0 0 0 88 0 25
2017 Science and technology 43 34 15 5 2 0 0 77 7 136
2017 Library services 66 34 0 0 0 0 0 100 0 13
2017 Administration and operations 50 30 8 5 5 1 0 81 11 439
2017 Human resources 56 28 4 10 1 0 1 84 11 158
2017 Financial management 59 26 6 5 4 0 1 86 8 122
2017 Procurement 69 12 12 6 0 0 0 82 6 16
2017 Information management 64 25 1 4 4 1 1 91 8 133
2017 Information technology 46 36 9 6 2 1 0 83 8 586
2017 Internal audit 30 51 0 9 10 0 0 81 19 10
2017 Evaluation 66 20 9 6 0 0 0 86 6 35
2017 Data sciences 57 29 6 5 3 0 0 86 8 674
2017 Policy 57 32 7 4 0 0 0 90 4 28
2017 Project management 45 33 9 10 3 0 0 79 12 437
2017 Other services to the public 47 36 9 5 3 1 0 84 8 135
2017 None of the above 52 30 8 6 3 1 1 83 9 877
2014 Client contact centre 42 45 9 3 2 0 0 86 5 175
2014 Health care practitioners 47 46 0 7 0 0 0 93 7 14
2014 Communications or public affairs 52 30 12 3 3 0 0 81 7 89
2014 Access to information and privacy 44 44 9 3 0 0 0 88 3 40
2014 Science and technology 49 39 5 5 1 1 0 89 7 209
2014 Library services 36 64 0 0 0 0 0 100 0 16
2014 Administration and operations 48 34 8 5 4 0 0 82 10 580
2014 Human resources 51 36 3 7 2 1 1 88 9 138
2014 Financial management 55 30 8 4 2 0 0 86 6 129
2014 Procurement 59 17 0 24 0 0 0 76 24 18
2014 Information management 49 35 8 4 4 0 0 85 8 227
2014 Information technology 47 34 9 5 3 1 0 83 8 645
2014 Internal audit 49 51 0 0 0 0 0 100 0 13
2014 Evaluation 51 20 3 19 7 0 0 71 26 29
2014 Other services to the public 54 31 7 2 4 0 0 86 6 323
2014 None of the above 47 33 9 6 3 1 1 82 9 1161

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 48 33 12 4 4 0 0 81 7 130
2018 Communications or public affairs 59 27 4 4 5 1 0 86 10 94
2018 Access to information and privacy 55 31 13 0 0 0 0 87 0 23
2018 Science and technology 59 25 10 2 3 1 0 85 5 140
2018 Library services 67 24 9 0 0 0 0 91 0 13
2018 Administration and operations 56 25 8 6 4 0 0 81 11 375
2018 Human resources 58 25 9 6 2 0 0 83 8 136
2018 Financial management 57 25 10 7 1 0 0 82 8 109
2018 Information management 51 33 10 2 3 0 1 85 5 141
2018 Information technology 49 30 12 4 4 1 0 80 8 503
2018 Evaluation 67 16 10 7 0 0 0 84 7 29
2018 Data sciences 57 27 7 6 3 1 0 84 9 726
2018 Policy 62 17 10 3 7 0 0 79 10 29
2018 Project management 52 31 7 7 3 0 0 83 10 367
2018 Other services to the public 59 24 12 2 3 0 0 83 5 137
2018 None of the above 54 26 11 5 3 1 0 81 8 530
2017 Client contact centre 50 38 4 3 5 0 0 88 8 138
2017 Health care practitioners 75 17 0 8 0 0 0 92 8 11
2017 Communications or public affairs 64 19 8 6 2 0 1 84 8 102
2017 Access to information and privacy 60 23 13 5 0 0 0 83 5 25
2017 Science and technology 44 35 10 7 3 1 0 80 10 136
2017 Library services 77 23 0 0 0 0 0 100 0 13
2017 Administration and operations 54 25 9 8 4 1 0 79 11 440
2017 Human resources 59 28 5 4 3 1 0 87 7 157
2017 Financial management 58 28 6 4 4 0 0 86 9 122
2017 Procurement 75 6 0 0 18 0 0 82 18 16
2017 Information management 69 21 6 2 2 0 0 90 4 132
2017 Information technology 55 30 7 3 3 0 0 86 6 584
2017 Internal audit 20 61 0 0 19 0 0 81 19 10
2017 Evaluation 66 22 9 3 0 0 0 88 3 35
2017 Data sciences 62 24 7 4 3 0 0 85 7 674
2017 Policy 67 29 4 0 0 0 0 96 0 28
2017 Project management 51 30 8 6 4 0 0 81 10 437
2017 Other services to the public 53 29 8 5 4 0 1 83 9 135
2017 None of the above 59 25 8 4 4 0 0 84 7 872
2014 Client contact centre 56 33 8 2 1 0 1 89 3 175
2014 Health care practitioners 48 46 6 0 0 0 0 94 0 14
2014 Communications or public affairs 56 31 2 8 2 0 0 88 10 89
2014 Access to information and privacy 58 27 3 10 2 0 0 85 12 40
2014 Science and technology 60 27 7 4 2 0 0 88 6 209
2014 Library services 52 48 0 0 0 0 0 100 0 16
2014 Administration and operations 55 28 7 7 3 0 0 83 10 579
2014 Human resources 60 28 4 5 3 0 0 88 8 138
2014 Financial management 57 28 8 5 2 0 0 85 7 129
2014 Procurement 54 22 0 17 6 0 0 76 24 18
2014 Information management 58 25 9 3 3 0 0 84 7 227
2014 Information technology 52 33 9 3 2 0 0 86 6 645
2014 Internal audit 62 38 0 0 0 0 0 100 0 13
2014 Evaluation 60 20 3 7 7 3 0 83 14 29
2014 Other services to the public 60 24 8 3 4 1 0 85 7 323
2014 None of the above 54 29 8 4 4 0 0 84 8 1161

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 32 39 11 7 6 4 1 75 14 130
2018 Communications or public affairs 25 35 13 10 5 11 0 67 18 94
2018 Access to information and privacy 48 22 0 13 0 13 4 84 16 23
2018 Science and technology 38 35 11 5 1 11 0 81 7 140
2018 Library services 62 31 0 0 0 7 0 100 0 13
2018 Administration and operations 44 32 10 6 3 6 0 81 9 375
2018 Human resources 34 34 11 7 5 7 1 75 13 137
2018 Financial management 49 35 7 4 2 4 0 87 6 109
2018 Information management 46 27 13 5 0 8 1 80 6 139
2018 Information technology 27 35 17 5 3 12 0 72 9 506
2018 Evaluation 46 28 10 0 10 7 0 79 10 29
2018 Data sciences 38 32 12 4 3 11 0 79 8 726
2018 Policy 45 24 3 14 0 14 0 80 16 29
2018 Project management 34 34 16 7 4 5 0 72 11 367
2018 Other services to the public 35 36 14 5 1 9 0 79 6 137
2018 None of the above 35 31 15 8 2 10 0 72 11 533
2017 Client contact centre 31 35 14 5 5 9 0 73 11 138
2017 Health care practitioners 35 57 0 0 0 8 0 100 0 11
2017 Communications or public affairs 38 34 10 3 3 13 0 82 7 102
2017 Access to information and privacy 42 21 16 4 3 15 0 73 8 25
2017 Science and technology 36 41 9 3 3 9 0 84 6 136
2017 Library services 44 27 14 7 0 9 0 77 8 13
2017 Administration and operations 42 32 11 4 4 7 0 80 9 439
2017 Human resources 37 33 11 10 3 5 1 75 13 157
2017 Financial management 51 32 9 2 1 5 0 87 3 122
2017 Procurement 57 37 6 0 0 0 0 94 0 16
2017 Information management 47 26 11 2 2 12 0 82 5 133
2017 Information technology 34 32 15 6 4 9 1 73 10 585
2017 Internal audit 9 30 29 0 31 0 0 39 31 10
2017 Evaluation 42 29 14 6 6 3 0 73 12 35
2017 Data sciences 42 30 10 8 2 8 0 79 11 676
2017 Policy 42 18 17 7 4 11 0 69 12 28
2017 Project management 36 37 10 6 4 5 0 78 11 438
2017 Other services to the public 43 31 13 3 3 7 1 80 6 135
2017 None of the above 35 33 14 5 3 10 0 75 9 877
2014 Client contact centre 26 44 17 4 1 8 0 76 6 175
2014 Health care practitioners 20 32 14 7 7 20 0 65 18 14
2014 Communications or public affairs 35 39 11 2 2 10 0 83 5 89
2014 Access to information and privacy 45 17 10 9 0 16 2 76 11 40
2014 Science and technology 31 40 13 3 2 11 1 80 5 209
2014 Library services 30 42 5 0 5 5 11 87 7 16
2014 Administration and operations 36 40 11 5 1 5 0 81 7 581
2014 Human resources 33 38 14 4 4 6 1 77 8 138
2014 Financial management 46 31 11 6 1 2 3 81 7 129
2014 Procurement 22 44 16 12 0 5 0 70 13 18
2014 Information management 39 33 13 3 2 9 0 79 6 227
2014 Information technology 25 34 16 6 3 15 1 70 11 643
2014 Internal audit 41 45 0 7 7 0 0 86 14 13
2014 Evaluation 31 30 17 7 0 16 0 72 8 29
2014 Other services to the public 38 32 10 4 3 13 1 81 8 324
2014 None of the above 31 34 14 6 2 13 0 75 9 1160

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 41 10 10 6 1 1 73 16 129
2018 Communications or public affairs 23 41 14 11 8 4 0 66 19 94
2018 Access to information and privacy 44 40 5 8 0 3 0 86 8 23
2018 Science and technology 28 40 13 11 4 4 0 71 15 137
2018 Library services 52 41 0 0 0 7 0 100 0 13
2018 Administration and operations 39 37 13 5 5 2 0 77 10 375
2018 Human resources 31 36 11 12 6 4 0 70 19 136
2018 Financial management 46 39 5 3 5 2 0 87 7 107
2018 Information management 40 39 10 9 1 1 1 80 10 138
2018 Information technology 25 38 19 8 6 4 0 66 14 504
2018 Evaluation 43 24 17 0 10 7 0 71 10 29
2018 Data sciences 35 35 14 8 3 4 0 73 12 723
2018 Policy 41 31 10 14 0 3 0 75 14 29
2018 Project management 26 40 16 11 4 3 0 68 15 365
2018 Other services to the public 29 34 25 7 2 2 0 65 9 137
2018 None of the above 29 35 16 12 4 5 0 67 17 531
2017 Client contact centre 32 43 12 3 9 1 0 76 12 138
2017 Health care practitioners 17 54 10 11 0 8 0 77 12 11
2017 Communications or public affairs 36 37 13 7 4 3 0 75 11 102
2017 Access to information and privacy 42 29 13 4 0 13 0 81 5 25
2017 Science and technology 27 43 17 6 4 2 0 72 11 136
2017 Library services 53 41 0 7 0 0 0 93 7 13
2017 Administration and operations 39 36 13 6 4 3 0 77 10 441
2017 Human resources 29 37 18 10 4 1 1 67 15 158
2017 Financial management 53 31 8 5 1 2 0 85 6 122
2017 Procurement 49 32 12 6 0 0 0 82 6 16
2017 Information management 48 29 11 7 3 3 0 79 10 132
2017 Information technology 28 35 17 10 6 3 1 66 16 585
2017 Internal audit 19 31 19 0 21 0 11 56 23 10
2017 Evaluation 41 18 27 9 6 0 0 59 15 35
2017 Data sciences 38 35 11 10 4 2 0 74 14 675
2017 Policy 39 33 17 7 4 0 0 72 11 28
2017 Project management 31 37 15 10 6 1 0 70 16 436
2017 Other services to the public 42 29 15 8 2 3 1 74 10 135
2017 None of the above 34 33 15 9 5 4 0 70 14 875
2014 Client contact centre 25 39 24 4 4 4 0 67 8 175
2014 Health care practitioners 20 20 0 15 14 32 0 58 42 14
2014 Communications or public affairs 31 41 19 2 4 2 0 74 7 89
2014 Access to information and privacy 42 29 12 5 2 9 0 79 8 40
2014 Science and technology 25 42 19 8 3 3 0 69 11 209
2014 Library services 31 35 17 0 5 0 11 74 6 16
2014 Administration and operations 33 39 14 8 3 3 0 74 12 581
2014 Human resources 28 46 11 6 5 4 0 77 12 138
2014 Financial management 47 32 11 5 4 1 0 80 9 129
2014 Procurement 37 23 23 11 0 5 0 63 12 18
2014 Information management 37 36 15 8 2 2 0 75 10 227
2014 Information technology 22 34 20 13 5 5 1 60 19 644
2014 Internal audit 48 31 7 14 0 0 0 80 14 13
2014 Evaluation 20 47 16 10 3 3 0 70 14 29
2014 Other services to the public 32 33 15 9 5 5 0 69 15 324
2014 None of the above 26 35 19 11 5 4 0 64 16 1158

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 33 22 11 6 4 2 59 18 129
2018 Communications or public affairs 14 34 14 22 7 8 0 52 32 94
2018 Access to information and privacy 31 50 9 4 0 6 0 86 4 23
2018 Science and technology 20 33 22 11 6 8 0 57 19 139
2018 Library services 58 34 0 0 0 8 0 100 0 12
2018 Administration and operations 30 36 16 7 4 7 0 71 11 377
2018 Human resources 23 34 19 13 5 5 1 61 19 137
2018 Financial management 28 42 13 8 5 4 0 73 13 109
2018 Information management 26 39 15 9 3 8 1 71 13 137
2018 Information technology 20 30 23 12 6 10 0 55 19 505
2018 Evaluation 28 34 17 0 10 11 0 70 11 29
2018 Data sciences 25 33 17 12 4 9 0 64 17 722
2018 Policy 28 35 10 21 0 7 0 67 22 29
2018 Project management 17 39 20 15 5 3 0 58 21 367
2018 Other services to the public 23 25 33 8 3 9 0 53 11 137
2018 None of the above 19 31 19 16 4 10 1 56 23 531
2017 Client contact centre 22 40 13 7 8 9 0 69 17 138
2017 Health care practitioners 0 64 17 11 0 8 0 69 12 11
2017 Communications or public affairs 29 35 12 8 8 7 0 69 17 102
2017 Access to information and privacy 25 45 11 7 0 12 0 80 8 25
2017 Science and technology 14 40 23 10 6 7 0 58 17 136
2017 Library services 21 39 23 18 0 0 0 59 18 13
2017 Administration and operations 28 36 14 9 5 9 0 71 15 441
2017 Human resources 21 40 19 15 3 2 1 62 18 158
2017 Financial management 38 35 16 5 1 6 0 77 6 122
2017 Procurement 49 32 18 0 0 0 0 82 0 16
2017 Information management 35 30 14 6 3 12 0 74 10 132
2017 Information technology 18 35 19 12 6 9 1 60 20 584
2017 Evaluation 33 23 21 17 3 3 0 58 21 35
2017 Data sciences 28 34 17 11 4 6 0 66 16 673
2017 Policy 24 42 7 7 4 15 0 78 13 28
2017 Project management 24 37 16 13 7 3 0 63 21 437
2017 Other services to the public 25 38 18 10 2 4 1 67 13 135
2017 None of the above 24 32 18 12 5 9 0 62 19 873
2014 Client contact centre 20 34 25 9 2 10 0 60 13 175
2014 Health care practitioners 12 27 14 7 7 32 0 58 22 14
2014 Communications or public affairs 21 38 24 8 2 7 0 63 10 89
2014 Access to information and privacy 30 31 10 0 5 24 0 80 6 40
2014 Science and technology 20 32 25 9 3 10 1 59 13 208
2014 Library services 18 36 24 5 5 0 11 61 12 16
2014 Administration and operations 23 40 18 8 4 7 0 68 13 581
2014 Human resources 22 41 18 6 7 5 1 67 14 137
2014 Financial management 36 37 13 8 3 2 1 74 12 129
2014 Procurement 37 12 28 18 0 5 0 52 19 18
2014 Information management 26 36 18 9 3 7 1 68 13 227
2014 Information technology 17 29 22 14 5 11 1 53 22 642
2014 Internal audit 29 44 7 14 0 7 0 78 15 13
2014 Evaluation 7 51 3 13 3 23 0 74 22 29
2014 Other services to the public 24 31 15 13 5 11 0 62 21 324
2014 None of the above 18 33 20 13 5 10 0 57 20 1159

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 37 17 13 8 2 1 60 22 130
2018 Communications or public affairs 16 31 20 14 13 6 0 50 29 94
2018 Access to information and privacy 25 54 8 4 0 9 0 87 4 23
2018 Science and technology 16 38 21 17 6 2 0 55 23 140
2018 Library services 28 65 0 7 0 0 0 93 7 13
2018 Administration and operations 27 38 13 11 7 4 0 68 19 377
2018 Human resources 19 39 16 14 8 4 0 60 23 137
2018 Financial management 28 40 14 10 4 3 0 71 14 108
2018 Information management 27 41 16 13 1 2 1 69 15 139
2018 Information technology 17 34 19 14 10 6 0 54 26 505
2018 Evaluation 22 45 17 3 10 3 0 69 14 29
2018 Data sciences 22 36 18 13 7 4 0 60 21 726
2018 Policy 24 28 17 28 0 3 0 54 29 29
2018 Project management 15 36 21 18 9 2 0 51 27 367
2018 Other services to the public 22 34 19 15 7 3 0 57 23 137
2018 None of the above 19 33 19 17 7 5 0 55 26 531
2017 Client contact centre 24 35 18 10 11 2 0 61 21 138
2017 Health care practitioners 0 46 17 8 21 8 0 50 31 11
2017 Communications or public affairs 27 39 10 11 10 4 0 68 22 102
2017 Access to information and privacy 33 51 3 9 0 4 0 88 9 25
2017 Science and technology 16 44 18 11 7 4 0 62 19 136
2017 Library services 39 47 0 14 0 0 0 86 14 13
2017 Administration and operations 26 35 14 12 6 6 0 66 20 440
2017 Human resources 24 42 14 14 5 1 1 67 19 158
2017 Financial management 35 36 13 12 1 4 0 74 13 122
2017 Procurement 57 25 12 6 0 0 0 82 6 16
2017 Information management 33 34 15 10 3 5 0 71 13 133
2017 Information technology 20 33 18 16 8 5 1 56 25 584
2017 Internal audit 19 31 19 11 21 0 0 50 31 10
2017 Evaluation 27 30 12 23 8 0 0 57 31 35
2017 Data sciences 27 37 14 13 5 5 0 67 19 675
2017 Policy 24 30 24 11 4 7 0 58 16 28
2017 Project management 22 41 11 15 8 1 0 64 24 437
2017 Other services to the public 23 39 16 9 7 6 0 66 17 135
2017 None of the above 23 34 15 14 7 6 0 61 23 876
2014 Client contact centre 20 41 24 9 2 4 0 64 11 175
2014 Health care practitioners 12 39 6 22 7 13 0 59 34 14
2014 Communications or public affairs 22 48 10 11 6 2 0 71 18 89
2014 Access to information and privacy 34 27 15 7 2 14 0 71 11 40
2014 Science and technology 24 45 16 7 5 3 1 71 12 208
2014 Library services 19 18 17 28 5 0 11 42 38 16
2014 Administration and operations 24 40 18 9 5 3 0 67 15 580
2014 Human resources 24 39 17 8 8 4 1 66 16 138
2014 Financial management 27 39 14 11 7 2 0 67 19 129
2014 Procurement 33 21 28 6 6 5 0 57 13 18
2014 Information management 23 42 18 9 6 3 0 67 15 227
2014 Information technology 16 32 24 13 9 6 0 52 23 642
2014 Internal audit 41 39 6 7 7 0 0 80 14 13
2014 Evaluation 13 34 16 20 10 7 0 51 32 29
2014 Other services to the public 25 32 17 13 7 7 0 61 21 323
2014 None of the above 17 36 19 17 6 5 0 56 24 1161
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 35 13 5 10 1 1 71 15 129
2018 Communications or public affairs 27 43 14 8 7 0 0 70 16 93
2018 Access to information and privacy 36 42 17 4 0 0 0 79 4 23
2018 Science and technology 36 38 17 7 1 1 0 75 8 138
2018 Library services 37 40 23 0 0 0 0 77 0 13
2018 Administration and operations 32 39 14 9 5 1 0 71 15 377
2018 Human resources 35 40 8 14 4 0 0 75 17 137
2018 Financial management 35 39 15 9 2 1 0 74 11 109
2018 Information management 35 38 8 10 5 1 2 76 15 139
2018 Information technology 26 37 20 10 7 0 0 63 16 503
2018 Evaluation 35 44 7 3 10 0 0 79 14 27
2018 Data sciences 35 38 13 9 5 0 1 74 14 728
2018 Policy 35 38 10 3 14 0 0 72 17 29
2018 Project management 29 40 16 9 6 0 0 69 15 365
2018 Other services to the public 31 39 15 8 6 0 0 70 15 137
2018 None of the above 31 36 15 12 4 0 1 68 17 532
2017 Client contact centre 33 32 14 15 6 0 0 65 21 138
2017 Health care practitioners 30 8 45 8 10 0 0 38 17 11
2017 Communications or public affairs 40 33 13 8 5 1 0 74 13 102
2017 Access to information and privacy 48 33 7 8 5 0 0 81 12 25
2017 Science and technology 23 45 14 10 8 0 0 69 17 136
2017 Library services 47 46 0 7 0 0 0 93 7 13
2017 Administration and operations 31 37 14 9 8 0 0 69 17 439
2017 Human resources 35 36 13 9 6 1 0 72 15 158
2017 Financial management 45 30 16 5 2 1 1 76 7 122
2017 Procurement 51 25 0 12 12 0 0 75 25 16
2017 Information management 44 36 8 9 3 0 0 80 12 132
2017 Information technology 27 40 17 10 5 0 0 68 15 585
2017 Internal audit 11 39 11 10 30 0 0 50 39 10
2017 Evaluation 42 38 17 3 0 0 0 80 3 35
2017 Data sciences 34 42 11 8 5 0 0 76 13 676
2017 Policy 25 40 13 15 4 4 0 67 19 28
2017 Project management 30 37 13 12 8 0 0 67 20 437
2017 Other services to the public 31 37 16 12 3 0 1 68 15 135
2017 None of the above 31 39 14 10 6 1 0 71 15 875
2014 Client contact centre 26 45 15 7 6 0 1 71 14 174
2014 Health care practitioners 36 51 7 7 0 0 0 87 7 13
2014 Communications or public affairs 25 51 14 5 4 0 0 76 10 89
2014 Access to information and privacy 39 41 10 2 5 0 3 82 8 40
2014 Science and technology 28 45 14 8 3 0 0 74 11 209
2014 Library services 24 41 16 18 0 0 0 65 18 16
2014 Administration and operations 27 40 17 11 6 0 0 67 17 580
2014 Human resources 38 40 11 10 1 0 0 77 11 138
2014 Financial management 35 34 15 11 5 0 0 70 15 129
2014 Procurement 16 39 21 19 5 0 0 55 24 18
2014 Information management 34 41 13 9 4 0 0 74 13 226
2014 Information technology 22 39 20 12 5 1 0 62 18 645
2014 Internal audit 35 51 7 7 0 0 0 86 7 13
2014 Evaluation 20 54 0 16 10 0 0 74 26 29
2014 Other services to the public 29 37 19 9 5 0 0 67 14 324
2014 None of the above 27 41 15 11 5 0 0 69 17 1161

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 43 9 7 4 0 1 80 11 130
2018 Communications or public affairs 34 49 8 8 1 0 0 83 9 93
2018 Access to information and privacy 47 49 4 0 0 0 0 96 0 22
2018 Science and technology 40 45 9 4 1 1 0 85 6 139
2018 Library services 53 47 0 0 0 0 0 100 0 13
2018 Administration and operations 33 46 11 7 2 0 0 79 10 378
2018 Human resources 33 42 16 8 1 0 1 76 9 137
2018 Financial management 30 47 14 4 5 0 0 77 8 109
2018 Information management 30 48 9 10 1 0 1 80 11 140
2018 Information technology 29 43 15 9 4 0 0 72 13 505
2018 Evaluation 49 33 8 3 7 0 0 82 10 27
2018 Data sciences 36 42 11 8 3 0 0 78 11 729
2018 Policy 35 35 14 14 3 0 0 69 17 29
2018 Project management 29 46 14 8 3 0 0 75 12 366
2018 Other services to the public 39 39 16 4 2 0 0 78 6 137
2018 None of the above 33 43 11 10 3 0 0 76 13 531
2017 Client contact centre 34 48 5 8 5 0 0 82 13 138
2017 Health care practitioners 48 43 10 0 0 0 0 90 0 11
2017 Communications or public affairs 53 34 8 3 2 0 0 87 5 102
2017 Access to information and privacy 45 47 9 0 0 0 0 91 0 25
2017 Science and technology 32 43 19 6 1 0 0 75 7 135
2017 Library services 61 39 0 0 0 0 0 100 0 13
2017 Administration and operations 36 42 10 8 4 0 0 79 11 439
2017 Human resources 35 38 11 11 4 1 0 73 16 158
2017 Financial management 41 40 11 6 1 1 0 82 7 122
2017 Procurement 49 45 0 6 0 0 0 94 6 16
2017 Information management 41 44 8 4 3 0 0 85 7 132
2017 Information technology 28 48 12 8 4 0 0 76 13 584
2017 Internal audit 38 10 31 0 21 0 0 49 21 10
2017 Evaluation 42 47 5 6 0 0 0 89 6 35
2017 Data sciences 38 43 11 6 3 0 0 80 9 676
2017 Policy 21 62 10 7 0 0 0 82 7 28
2017 Project management 34 45 9 9 3 0 0 79 12 438
2017 Other services to the public 35 50 10 5 1 0 0 85 5 134
2017 None of the above 36 44 9 9 2 0 0 80 11 875

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 21 19 8 11 18 3 53 23 130
2018 Communications or public affairs 21 21 15 11 10 15 7 54 28 94
2018 Access to information and privacy 5 44 23 5 4 15 4 60 11 23
2018 Science and technology 17 35 14 11 4 13 7 64 18 137
2018 Library services 45 40 7 0 0 7 0 92 0 13
2018 Administration and operations 18 23 22 13 6 15 3 50 23 377
2018 Human resources 32 29 13 6 4 9 5 72 13 137
2018 Financial management 30 25 21 6 4 12 3 64 11 108
2018 Information management 18 36 14 8 3 16 4 68 14 141
2018 Information technology 13 28 21 10 8 17 3 51 23 503
2018 Evaluation 8 41 18 7 0 26 0 66 9 28
2018 Data sciences 18 22 15 9 6 23 6 58 21 727
2018 Policy 14 21 21 7 7 17 14 50 20 29
2018 Project management 17 31 19 13 8 8 3 54 25 366
2018 Other services to the public 17 25 21 12 5 15 4 52 22 137
2018 None of the above 17 25 19 11 5 19 4 55 21 528
2017 Client contact centre 13 23 21 14 8 17 4 45 28 138
2017 Health care practitioners 11 19 10 27 8 17 8 40 47 11
2017 Communications or public affairs 27 30 6 14 4 16 3 70 22 102
2017 Access to information and privacy 24 20 13 7 0 28 9 69 11 25
2017 Science and technology 13 29 16 9 6 18 8 57 21 136
2017 Library services 30 16 7 9 0 25 14 74 14 13
2017 Administration and operations 16 25 18 9 9 20 3 54 22 440
2017 Human resources 23 27 13 12 6 16 4 62 22 158
2017 Financial management 26 24 13 9 1 25 2 68 14 122
2017 Procurement 39 12 18 0 12 18 0 62 15 16
2017 Information management 27 20 18 8 3 22 3 61 14 133
2017 Information technology 14 24 19 11 7 21 4 51 24 584
2017 Internal audit 0 20 21 18 31 0 11 22 55 10
2017 Evaluation 21 20 22 3 9 20 6 55 16 35
2017 Data sciences 15 26 11 11 4 26 8 61 23 676
2017 Policy 24 12 7 14 0 33 10 63 24 28
2017 Project management 17 31 16 14 7 11 3 57 25 438
2017 Other services to the public 11 22 16 11 11 24 5 46 32 135
2017 None of the above 18 24 14 11 6 22 5 57 23 877
2014 Client contact centre 17 26 21 9 5 18 4 55 18 174
2014 Health care practitioners 16 28 21 15 7 14 0 51 25 13
2014 Communications or public affairs 9 35 21 9 5 17 3 55 18 89
2014 Access to information and privacy 27 22 15 5 2 23 5 68 10 39
2014 Science and technology 14 24 17 13 2 20 10 54 21 208
2014 Library services 6 24 17 17 12 12 11 39 38 16
2014 Administration and operations 16 31 16 12 7 13 4 57 23 581
2014 Human resources 24 31 12 11 4 13 4 67 19 138
2014 Financial management 22 28 17 4 4 17 9 67 10 129
2014 Procurement 28 10 27 16 0 18 0 47 20 18
2014 Information management 18 28 16 13 4 19 2 58 22 227
2014 Information technology 16 24 21 12 4 17 6 52 21 645
2014 Internal audit 6 37 11 13 7 25 0 58 27 13
2014 Evaluation 7 23 20 23 13 13 0 35 42 29
2014 Other services to the public 16 24 15 10 7 21 6 56 23 324
2014 None of the above 13 24 18 13 7 20 5 50 27 1159

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 48 28 13 5 6 0 1 77 11 130
2018 Communications or public affairs 49 29 9 7 2 1 1 81 10 93
2018 Access to information and privacy 45 47 8 0 0 0 0 92 0 23
2018 Science and technology 46 39 8 4 2 1 1 86 5 140
2018 Library services 70 14 16 0 0 0 0 84 0 13
2018 Administration and operations 47 31 11 7 4 0 0 78 11 376
2018 Human resources 46 38 12 2 2 0 1 84 4 136
2018 Financial management 47 35 11 5 2 0 0 82 7 109
2018 Information management 45 35 13 3 3 1 1 82 5 141
2018 Information technology 37 40 13 6 4 0 1 77 10 506
2018 Evaluation 67 27 0 3 3 0 0 93 7 29
2018 Data sciences 48 33 8 7 3 1 1 82 10 724
2018 Policy 48 21 7 10 14 0 0 69 24 29
2018 Project management 41 38 9 6 5 0 0 80 11 366
2018 Other services to the public 48 37 9 4 1 0 0 85 6 137
2018 None of the above 46 32 11 8 3 1 0 78 11 532
2017 Client contact centre 41 37 5 11 4 1 1 79 16 138
2017 Health care practitioners 40 17 43 0 0 0 0 57 0 11
2017 Communications or public affairs 55 26 9 4 3 1 2 83 7 102
2017 Access to information and privacy 45 43 4 5 0 3 0 91 5 25
2017 Science and technology 40 38 9 8 4 0 1 79 12 135
2017 Library services 75 25 0 0 0 0 0 100 0 13
2017 Administration and operations 46 33 8 7 4 1 0 80 12 441
2017 Human resources 46 32 10 7 3 1 1 80 10 158
2017 Financial management 57 28 8 3 3 0 1 85 6 122
2017 Procurement 63 18 0 6 12 0 0 82 18 16
2017 Information management 55 33 6 2 4 0 0 88 6 133
2017 Information technology 41 40 10 5 4 0 0 82 8 586
2017 Internal audit 20 51 10 10 9 0 0 71 19 10
2017 Evaluation 59 29 6 3 0 0 3 91 3 34
2017 Data sciences 48 34 9 6 2 0 0 83 8 673
2017 Policy 42 50 7 0 0 0 0 93 0 28
2017 Project management 43 35 10 7 4 0 0 78 12 438
2017 Other services to the public 46 37 8 7 3 0 0 83 10 135
2017 None of the above 47 34 9 6 3 1 0 82 9 875
2014 Client contact centre 40 41 11 5 1 1 1 83 6 175
2014 Health care practitioners 42 58 0 0 0 0 0 100 0 14
2014 Communications or public affairs 43 37 14 2 3 0 0 80 5 89
2014 Access to information and privacy 54 27 12 5 2 0 0 81 8 40
2014 Science and technology 45 37 10 4 2 0 0 83 6 209
2014 Library services 46 48 0 6 0 0 0 94 6 16
2014 Administration and operations 44 37 8 7 3 0 0 81 10 581
2014 Human resources 51 31 8 5 4 0 1 82 9 138
2014 Financial management 46 38 9 6 2 0 0 83 8 129
2014 Procurement 38 38 5 19 0 0 0 76 19 18
2014 Information management 46 34 8 7 3 0 1 82 10 227
2014 Information technology 44 38 9 6 2 0 0 83 8 645
2014 Internal audit 48 40 11 0 0 0 0 89 0 13
2014 Evaluation 44 39 3 7 7 0 0 83 13 29
2014 Other services to the public 52 31 8 5 3 1 0 83 9 324
2014 None of the above 42 38 9 6 4 0 1 81 10 1161

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 29 19 8 5 8 8 62 16 39
2018 Communications or public affairs 38 19 23 12 0 0 8 62 13 26
2018 Science and technology 33 25 4 10 4 6 18 76 19 72
2018 Administration and operations 34 39 8 8 4 1 5 78 13 118
2018 Human resources 41 43 3 9 0 0 4 88 10 42
2018 Financial management 49 29 14 0 0 2 5 85 0 41
2018 Information management 21 40 15 6 0 0 18 74 7 34
2018 Information technology 20 32 18 13 2 5 8 61 18 176
2018 Data sciences 22 35 13 8 4 5 14 70 14 233
2018 Project management 27 37 16 8 4 3 6 70 13 267
2018 Other services to the public 14 47 17 9 4 0 9 67 15 43
2018 None of the above 26 38 12 7 3 3 12 74 12 187
2017 Client contact centre 23 44 16 4 4 0 8 74 9 26
2017 Communications or public affairs 46 32 13 7 2 0 0 77 10 39
2017 Science and technology 15 39 12 5 3 3 23 73 10 65
2017 Administration and operations 41 33 10 8 2 3 4 79 10 118
2017 Human resources 41 34 11 2 2 2 8 84 5 48
2017 Financial management 46 33 7 3 0 2 9 89 3 43
2017 Information management 35 26 21 4 0 0 14 71 4 28
2017 Information technology 29 33 13 10 5 2 7 69 16 182
2017 Data sciences 28 36 8 9 2 4 12 77 13 264
2017 Policy 51 11 17 10 0 0 11 70 11 10
2017 Project management 30 41 8 9 2 2 8 78 13 303
2017 Other services to the public 24 33 10 10 7 3 13 68 20 39
2017 None of the above 31 29 14 3 2 8 14 76 6 307
2014 Client contact centre 16 48 16 2 0 4 14 78 3 50
2014 Communications or public affairs 44 23 26 4 0 0 3 69 4 27
2014 Science and technology 25 35 13 7 1 12 7 74 10 86
2014 Administration and operations 33 35 15 6 2 1 8 75 9 206
2014 Human resources 42 30 5 8 0 7 7 85 9 40
2014 Financial management 55 24 4 4 2 2 8 89 7 49
2014 Information management 31 35 17 5 2 4 7 73 8 84
2014 Information technology 20 33 18 10 4 5 10 63 16 230
2014 Other services to the public 36 35 12 5 0 4 10 81 5 112
2014 None of the above 27 37 14 7 2 4 9 74 10 456

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 35 42 8 12 3 0 0 78 15 130
2018 Communications or public affairs 16 58 14 7 2 0 3 76 10 94
2018 Access to information and privacy 40 47 13 0 0 0 0 87 0 23
2018 Science and technology 39 40 9 9 1 1 1 81 10 138
2018 Library services 49 31 0 20 0 0 0 80 20 13
2018 Administration and operations 30 44 11 10 4 0 1 74 15 378
2018 Human resources 26 42 10 15 7 0 0 68 22 136
2018 Financial management 27 58 9 3 3 0 0 85 6 109
2018 Information management 35 42 12 9 0 0 1 78 10 140
2018 Information technology 23 44 14 14 5 0 1 67 19 504
2018 Evaluation 31 46 12 7 3 0 0 77 10 27
2018 Data sciences 33 44 10 10 3 0 1 77 13 727
2018 Policy 31 55 0 0 7 0 7 93 7 29
2018 Project management 25 49 10 13 4 0 0 74 17 366
2018 Other services to the public 25 53 11 9 2 1 0 78 11 137
2018 None of the above 33 43 10 10 4 0 0 76 14 531
2017 Client contact centre 29 44 11 12 5 0 0 73 16 138
2017 Health care practitioners 23 0 33 45 0 0 0 23 45 11
2017 Communications or public affairs 38 42 6 9 5 0 0 80 14 102
2017 Access to information and privacy 50 27 12 9 3 0 0 76 12 25
2017 Science and technology 34 41 14 8 3 0 0 76 11 136
2017 Library services 53 41 0 7 0 0 0 93 7 13
2017 Administration and operations 33 40 10 9 6 0 1 73 16 441
2017 Human resources 22 40 9 15 12 0 1 63 28 158
2017 Financial management 40 34 11 11 3 1 0 75 14 122
2017 Procurement 55 26 6 12 0 0 0 82 12 16
2017 Information management 38 38 9 10 2 0 1 78 13 133
2017 Information technology 23 41 15 13 8 0 0 64 21 586
2017 Internal audit 29 50 0 11 10 0 0 79 21 10
2017 Evaluation 31 41 8 18 0 0 3 74 18 35
2017 Data sciences 37 42 9 8 3 0 1 80 11 675
2017 Policy 39 43 11 7 0 0 0 82 7 28
2017 Project management 29 40 12 14 5 0 0 69 19 438
2017 Other services to the public 31 44 9 10 4 0 1 76 15 135
2017 None of the above 31 43 11 10 4 0 1 75 14 875
2014 Client contact centre 27 43 13 12 5 0 0 70 16 174
2014 Health care practitioners 29 44 7 7 0 0 14 84 8 13
2014 Communications or public affairs 29 44 18 6 2 0 1 74 8 88
2014 Access to information and privacy 36 32 12 12 2 3 3 72 15 40
2014 Science and technology 41 41 7 7 2 1 0 83 10 209
2014 Library services 38 46 5 11 0 0 0 84 11 16
2014 Administration and operations 28 44 12 11 5 0 0 72 16 578
2014 Human resources 35 46 6 9 2 0 1 82 11 138
2014 Financial management 35 43 10 8 5 1 0 78 12 128
2014 Procurement 49 17 10 11 13 0 0 66 24 18
2014 Information management 34 43 12 7 4 0 1 78 10 225
2014 Information technology 23 38 18 13 6 1 0 62 20 644
2014 Internal audit 31 62 7 0 0 0 0 93 0 13
2014 Evaluation 37 39 10 10 0 0 3 79 10 29
2014 Other services to the public 36 41 10 9 5 0 1 77 14 323
2014 None of the above 32 41 13 10 3 0 1 74 14 1161

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 32 43 12 6 5 0 1 76 11 129
2018 Communications or public affairs 48 35 5 11 1 0 0 83 12 92
2018 Access to information and privacy 30 57 4 8 0 0 0 88 8 23
2018 Science and technology 44 38 9 6 3 1 0 82 9 139
2018 Library services 27 64 9 0 0 0 0 91 0 13
2018 Administration and operations 30 41 17 8 4 0 0 71 12 375
2018 Human resources 43 39 9 5 4 0 0 83 9 136
2018 Financial management 32 52 9 4 3 0 0 84 7 109
2018 Information management 31 42 15 11 1 0 0 73 12 141
2018 Information technology 37 45 10 5 3 0 0 82 8 503
2018 Evaluation 37 38 17 8 0 0 0 75 8 27
2018 Data sciences 38 45 10 5 2 0 0 83 7 727
2018 Policy 48 31 7 14 0 0 0 79 14 29
2018 Project management 35 46 10 5 3 0 0 82 9 366
2018 Other services to the public 25 51 15 6 4 0 0 76 9 137
2018 None of the above 38 39 10 9 3 0 0 78 12 531
2017 Client contact centre 35 39 10 12 4 0 0 74 16 138
2017 Health care practitioners 21 61 8 10 0 0 0 83 10 11
2017 Communications or public affairs 53 33 9 4 1 0 0 86 5 102
2017 Access to information and privacy 42 26 13 19 0 0 0 68 19 25
2017 Science and technology 42 42 7 7 2 1 0 84 9 136
2017 Library services 70 30 0 0 0 0 0 100 0 13
2017 Administration and operations 32 41 13 10 4 0 0 74 14 441
2017 Human resources 49 38 6 3 3 0 0 88 6 158
2017 Financial management 40 42 12 2 2 1 0 83 4 122
2017 Procurement 75 25 0 0 0 0 0 100 0 16
2017 Information management 38 44 9 7 2 0 0 82 9 132
2017 Information technology 41 42 9 5 3 0 0 84 8 585
2017 Internal audit 20 50 10 21 0 0 0 70 21 10
2017 Evaluation 42 40 9 8 0 0 0 83 8 35
2017 Data sciences 44 38 8 6 3 0 0 82 10 675
2017 Policy 54 29 7 7 4 0 0 82 10 28
2017 Project management 39 45 9 5 2 0 1 84 7 437
2017 Other services to the public 42 38 12 6 2 0 0 80 8 136
2017 None of the above 37 42 10 8 3 0 0 79 11 876
2014 Client contact centre 25 51 15 7 1 1 1 77 8 174
2014 Health care practitioners 45 28 13 0 0 0 14 84 0 13
2014 Communications or public affairs 45 42 7 3 2 0 0 87 6 89
2014 Access to information and privacy 22 44 19 5 8 0 2 68 12 40
2014 Science and technology 41 46 9 3 1 0 0 87 4 209
2014 Library services 46 24 12 18 0 0 0 70 18 16
2014 Administration and operations 29 43 14 10 4 0 0 72 14 580
2014 Human resources 46 34 12 5 2 1 0 81 7 138
2014 Financial management 40 40 12 6 2 0 0 79 8 129
2014 Procurement 37 39 17 6 0 0 0 77 6 18
2014 Information management 33 49 9 5 4 0 0 83 8 227
2014 Information technology 37 43 12 5 2 0 0 80 7 643
2014 Internal audit 19 51 30 0 0 0 0 70 0 13
2014 Evaluation 30 44 7 12 7 0 0 74 19 29
2014 Other services to the public 33 42 10 10 4 0 0 76 15 324
2014 None of the above 33 42 14 7 4 0 0 75 11 1161

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 37 39 11 7 5 1 1 77 12 129
2018 Communications or public affairs 57 26 7 6 4 0 0 83 10 92
2018 Access to information and privacy 31 46 10 8 0 4 0 81 9 23
2018 Science and technology 48 38 5 7 1 1 0 86 8 137
2018 Library services 34 58 9 0 0 0 0 91 0 13
2018 Administration and operations 37 41 11 7 3 0 0 79 10 376
2018 Human resources 51 37 5 6 1 0 0 88 6 134
2018 Financial management 40 43 10 4 3 0 0 83 7 108
2018 Information management 42 39 12 7 0 0 0 81 7 141
2018 Information technology 43 42 8 5 2 0 0 85 7 498
2018 Evaluation 46 42 4 8 0 0 0 88 8 26
2018 Data sciences 43 43 8 5 1 0 0 86 6 726
2018 Policy 38 48 10 3 0 0 0 86 3 29
2018 Project management 40 46 7 5 2 0 0 85 7 363
2018 Other services to the public 40 41 10 6 3 0 0 81 9 133
2018 None of the above 43 41 10 4 3 0 0 83 7 531
2017 Client contact centre 38 38 10 10 3 1 0 76 13 138
2017 Health care practitioners 29 46 15 10 0 0 0 75 10 11
2017 Communications or public affairs 64 30 3 1 2 0 0 94 3 102
2017 Access to information and privacy 42 47 0 9 3 0 0 88 12 25
2017 Science and technology 46 40 7 4 3 0 0 86 7 136
2017 Library services 53 47 0 0 0 0 0 100 0 13
2017 Administration and operations 40 37 11 7 4 0 0 77 12 441
2017 Human resources 48 40 2 6 3 0 0 88 10 158
2017 Financial management 53 32 10 3 2 0 0 85 5 122
2017 Procurement 75 25 0 0 0 0 0 100 0 16
2017 Information management 44 44 6 4 2 0 0 87 7 132
2017 Information technology 44 43 7 5 2 0 0 87 7 585
2017 Internal audit 29 40 21 10 0 0 0 69 10 10
2017 Evaluation 49 37 8 3 3 0 0 86 6 35
2017 Data sciences 46 39 6 6 3 0 0 85 9 674
2017 Policy 54 33 7 7 0 0 0 86 7 28
2017 Project management 46 41 6 5 1 0 0 88 6 438
2017 Other services to the public 45 40 8 6 1 0 0 85 7 136
2017 None of the above 41 42 8 7 2 0 0 83 9 874
2014 Client contact centre 32 50 10 4 3 1 0 83 7 174
2014 Health care practitioners 45 28 20 7 0 0 0 73 7 13
2014 Communications or public affairs 48 40 6 5 1 0 0 88 7 89
2014 Access to information and privacy 35 34 14 10 5 0 2 71 15 40
2014 Science and technology 43 45 7 4 0 0 0 88 5 209
2014 Library services 58 17 12 13 0 0 0 75 13 16
2014 Administration and operations 34 41 10 10 5 0 0 75 15 581
2014 Human resources 49 37 7 5 1 0 1 87 6 138
2014 Financial management 46 39 8 5 1 1 0 85 6 129
2014 Procurement 43 33 12 11 0 0 0 77 11 18
2014 Information management 40 47 6 4 3 0 0 87 7 226
2014 Information technology 41 43 8 6 2 0 0 84 8 644
2014 Internal audit 44 43 14 0 0 0 0 86 0 13
2014 Evaluation 47 27 10 12 3 0 0 74 16 29
2014 Other services to the public 36 44 9 7 4 0 0 81 10 323
2014 None of the above 37 44 9 7 3 0 0 81 10 1160

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 43 21 6 5 3 1 67 11 129
2018 Communications or public affairs 17 42 15 16 6 2 1 62 23 94
2018 Access to information and privacy 26 40 23 4 4 3 0 68 8 23
2018 Science and technology 33 38 11 14 4 1 0 71 18 140
2018 Library services 34 34 15 7 0 0 10 76 7 13
2018 Administration and operations 28 36 19 8 7 2 0 66 15 376
2018 Human resources 29 37 11 15 5 4 0 68 21 137
2018 Financial management 42 37 12 6 4 0 0 79 10 109
2018 Information management 27 34 23 11 3 1 1 62 14 140
2018 Information technology 18 38 18 12 10 4 0 59 22 506
2018 Evaluation 20 51 14 3 7 5 0 75 10 29
2018 Data sciences 35 37 14 9 3 1 0 73 13 722
2018 Policy 48 28 7 7 10 0 0 76 17 29
2018 Project management 24 44 13 11 7 1 0 69 18 365
2018 Other services to the public 25 34 22 10 6 4 0 61 16 137
2018 None of the above 26 38 15 12 6 2 1 66 19 531
2017 Client contact centre 25 41 8 14 6 5 1 70 21 138
2017 Health care practitioners 0 54 0 39 0 8 0 58 42 11
2017 Communications or public affairs 32 40 12 7 6 3 0 74 13 102
2017 Access to information and privacy 36 37 8 8 3 8 0 79 12 25
2017 Science and technology 27 49 11 7 5 1 0 76 12 136
2017 Library services 32 41 0 21 0 7 0 78 22 13
2017 Administration and operations 30 37 12 9 8 3 0 70 17 438
2017 Human resources 39 37 6 12 5 2 0 77 17 158
2017 Financial management 50 30 11 7 3 0 0 79 10 122
2017 Procurement 49 45 6 0 0 0 0 94 0 16
2017 Information management 43 29 13 8 5 2 1 73 13 133
2017 Information technology 20 39 15 15 8 2 0 61 23 583
2017 Internal audit 29 31 0 29 10 0 0 61 39 10
2017 Evaluation 33 38 15 8 6 0 0 71 14 35
2017 Data sciences 35 39 12 7 4 1 1 76 11 673
2017 Policy 43 38 4 4 7 4 0 84 12 28
2017 Project management 31 43 9 10 6 1 0 76 16 437
2017 Other services to the public 26 35 16 10 5 6 2 66 17 136
2017 None of the above 31 36 15 9 5 4 0 70 14 872
2014 Client contact centre 20 47 17 6 6 3 2 70 12 175
2014 Health care practitioners 20 47 7 14 0 0 13 76 15 14
2014 Communications or public affairs 16 46 23 9 5 0 1 63 15 89
2014 Access to information and privacy 23 36 13 10 5 12 2 68 17 40
2014 Science and technology 38 37 13 6 2 3 1 78 9 208
2014 Library services 43 35 11 11 0 0 0 78 11 16
2014 Administration and operations 29 38 13 12 5 3 0 70 17 581
2014 Human resources 35 38 11 7 5 3 2 76 13 138
2014 Financial management 47 33 5 7 4 3 1 84 11 129
2014 Procurement 49 17 21 13 0 0 0 66 13 18
2014 Information management 38 34 14 8 4 2 1 74 12 227
2014 Information technology 19 35 21 15 7 3 1 56 23 645
2014 Internal audit 35 33 13 0 0 18 0 84 0 13
2014 Evaluation 30 37 10 7 16 0 0 67 23 29
2014 Other services to the public 29 38 14 11 6 2 1 69 17 324
2014 None of the above 29 37 15 12 5 2 0 68 16 1161

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 33 20 8 12 4 2 57 21 129
2018 Communications or public affairs 12 22 18 23 15 6 4 38 42 94
2018 Access to information and privacy 8 38 15 27 8 0 4 47 37 23
2018 Science and technology 28 32 15 9 10 3 3 63 21 138
2018 Library services 24 37 10 22 7 0 0 62 28 13
2018 Administration and operations 23 33 16 14 11 2 2 58 26 377
2018 Human resources 25 32 12 17 7 4 3 61 26 137
2018 Financial management 46 31 12 2 10 0 0 76 11 109
2018 Information management 27 26 17 16 6 2 5 57 24 140
2018 Information technology 21 35 14 13 14 2 1 58 28 507
2018 Evaluation 27 29 15 15 7 5 3 61 23 29
2018 Data sciences 31 34 11 12 7 2 3 69 19 726
2018 Policy 38 31 7 7 14 0 3 71 21 29
2018 Project management 28 37 13 10 9 0 2 67 20 366
2018 Other services to the public 22 34 14 13 10 3 4 61 25 137
2018 None of the above 27 33 12 11 11 3 2 63 24 532
2017 Client contact centre 19 28 18 13 17 1 3 50 31 137
2017 Health care practitioners 0 39 15 29 10 8 0 42 42 11
2017 Communications or public affairs 24 30 16 12 14 2 1 56 27 102
2017 Access to information and privacy 28 19 24 8 12 8 0 52 22 25
2017 Science and technology 22 37 9 13 17 1 1 61 30 136
2017 Library services 37 18 7 16 7 9 7 65 27 13
2017 Administration and operations 22 30 16 13 14 3 1 55 28 440
2017 Human resources 30 30 13 10 12 1 4 63 23 158
2017 Financial management 43 20 11 16 8 1 1 64 24 122
2017 Procurement 51 18 0 6 12 12 0 79 21 16
2017 Information management 29 35 6 15 12 1 2 66 28 132
2017 Information technology 21 30 14 15 15 2 2 54 31 583
2017 Internal audit 9 11 10 30 20 20 0 25 63 10
2017 Evaluation 25 26 21 6 12 0 10 57 20 35
2017 Data sciences 34 33 10 12 6 2 3 70 19 675
2017 Policy 34 30 7 8 18 0 3 66 27 27
2017 Project management 33 32 10 12 10 1 1 66 23 438
2017 Other services to the public 21 29 19 15 8 7 2 54 25 136
2017 None of the above 29 31 13 11 11 3 2 64 23 873
2014 Client contact centre 13 31 20 15 17 2 2 46 33 176
2014 Health care practitioners 20 29 6 6 26 0 13 56 37 14
2014 Communications or public affairs 14 36 17 21 9 0 2 51 31 88
2014 Access to information and privacy 10 30 17 9 18 9 7 48 32 40
2014 Science and technology 26 36 11 12 12 0 3 64 24 209
2014 Library services 19 17 16 24 12 0 11 41 40 16
2014 Administration and operations 22 30 13 17 13 3 2 54 32 581
2014 Human resources 25 28 13 13 15 2 4 56 30 138
2014 Financial management 29 26 11 16 15 2 1 57 32 129
2014 Procurement 27 6 23 29 15 0 0 33 44 18
2014 Information management 28 32 10 15 12 3 1 61 28 227
2014 Information technology 15 26 19 18 16 3 3 44 36 645
2014 Internal audit 24 18 12 20 7 6 11 52 33 13
2014 Evaluation 24 33 10 10 19 0 3 59 31 29
2014 Other services to the public 22 33 12 15 13 3 1 57 30 324
2014 None of the above 21 29 14 16 13 2 4 54 31 1162

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 38 26 19 6 11 0 1 64 18 130
2018 Communications or public affairs 34 36 12 7 11 0 0 70 18 92
2018 Access to information and privacy 48 30 18 4 0 0 0 78 4 23
2018 Science and technology 42 42 10 5 2 1 0 84 6 140
2018 Library services 37 48 7 9 0 0 0 85 9 13
2018 Administration and operations 33 45 11 6 4 0 1 79 10 375
2018 Human resources 45 30 11 11 4 1 0 75 15 136
2018 Financial management 41 38 16 4 1 0 0 79 5 108
2018 Information management 34 41 16 6 1 0 2 76 8 139
2018 Information technology 31 42 12 10 4 1 0 73 14 504
2018 Evaluation 35 45 11 3 7 0 0 80 10 29
2018 Data sciences 37 40 12 7 4 0 0 77 11 724
2018 Policy 35 52 0 14 0 0 0 86 14 29
2018 Project management 39 43 9 5 3 0 0 82 9 363
2018 Other services to the public 30 44 16 8 1 0 1 75 9 136
2018 None of the above 34 39 12 10 4 0 0 74 13 531
2017 Client contact centre 24 43 12 11 8 2 0 68 19 138
2017 Health care practitioners 11 48 25 8 8 0 0 60 15 11
2017 Communications or public affairs 35 46 9 5 5 0 0 81 10 100
2017 Access to information and privacy 32 36 4 25 3 0 0 68 28 25
2017 Science and technology 33 48 7 8 5 0 0 80 12 136
2017 Library services 46 39 0 0 7 0 9 92 8 13
2017 Administration and operations 34 40 14 8 4 0 0 73 12 441
2017 Human resources 37 35 15 6 5 0 1 73 12 158
2017 Financial management 43 40 9 5 3 0 0 83 7 122
2017 Procurement 45 43 0 6 6 0 0 88 12 16
2017 Information management 46 33 11 8 2 0 1 80 10 133
2017 Information technology 35 43 11 7 4 0 0 78 11 585
2017 Internal audit 20 30 11 30 10 0 0 50 39 10
2017 Evaluation 33 47 17 3 0 0 0 80 3 35
2017 Data sciences 38 42 9 7 3 0 0 81 10 675
2017 Policy 46 43 7 4 0 0 0 90 4 28
2017 Project management 41 43 5 8 2 0 0 84 11 437
2017 Other services to the public 38 40 8 9 4 0 2 79 13 135
2017 None of the above 37 39 11 9 4 1 0 76 13 876
2014 Client contact centre 17 46 20 15 1 0 1 64 16 174
2014 Health care practitioners 16 48 7 22 7 0 0 64 29 13
2014 Communications or public affairs 23 54 11 10 1 0 0 78 11 89
2014 Access to information and privacy 21 51 15 10 3 0 0 73 12 40
2014 Science and technology 35 41 13 6 3 1 1 78 9 209
2014 Library services 25 24 12 23 5 0 11 55 32 16
2014 Administration and operations 29 42 13 10 4 1 1 72 15 580
2014 Human resources 28 48 10 11 1 0 2 77 12 138
2014 Financial management 33 39 15 8 5 0 0 72 12 129
2014 Procurement 43 27 11 19 0 0 0 71 19 18
2014 Information management 31 44 11 9 3 0 0 76 12 227
2014 Information technology 26 45 14 9 5 0 1 72 14 645
2014 Internal audit 24 43 20 7 0 7 0 71 7 13
2014 Evaluation 24 53 13 7 3 0 0 76 10 29
2014 Other services to the public 28 45 12 9 6 0 0 73 15 324
2014 None of the above 27 44 13 10 5 1 0 72 15 1161

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 43 25 19 7 5 0 0 69 13 130
2018 Communications or public affairs 38 38 10 4 9 0 0 77 13 90
2018 Access to information and privacy 40 36 15 9 0 0 0 76 9 22
2018 Science and technology 53 32 9 2 3 1 0 86 6 140
2018 Library services 30 61 0 9 0 0 0 91 9 13
2018 Administration and operations 39 40 12 5 4 0 0 79 9 373
2018 Human resources 52 34 7 5 1 0 0 86 7 135
2018 Financial management 49 33 8 9 1 0 0 82 10 109
2018 Information management 37 41 12 7 1 0 2 80 8 140
2018 Information technology 35 38 14 7 5 0 0 74 13 502
2018 Evaluation 49 38 7 3 3 0 0 87 7 29
2018 Data sciences 43 36 11 6 3 0 0 80 9 725
2018 Policy 52 38 7 3 0 0 0 90 3 29
2018 Project management 44 35 9 8 4 0 0 79 11 362
2018 Other services to the public 43 36 13 6 1 0 0 80 8 137
2018 None of the above 40 33 15 9 3 0 0 73 12 530
2017 Client contact centre 34 41 12 9 5 0 0 75 13 138
2017 Health care practitioners 23 25 35 10 8 0 0 48 17 11
2017 Communications or public affairs 40 36 12 7 3 1 0 77 10 101
2017 Access to information and privacy 40 28 9 20 3 0 0 68 23 25
2017 Science and technology 40 42 9 6 3 0 0 82 9 136
2017 Library services 46 39 0 16 0 0 0 84 16 13
2017 Administration and operations 40 37 12 5 5 0 0 77 10 440
2017 Human resources 50 30 9 7 4 0 0 80 11 157
2017 Financial management 58 25 11 2 3 1 0 84 4 121
2017 Procurement 61 33 0 0 7 0 0 93 7 15
2017 Information management 48 32 14 4 2 0 1 80 6 133
2017 Information technology 35 43 10 8 4 1 0 78 12 584
2017 Internal audit 21 39 20 20 0 0 0 60 20 10
2017 Evaluation 41 45 9 5 0 0 0 86 5 34
2017 Data sciences 45 37 10 5 3 0 0 82 8 675
2017 Policy 56 30 4 4 7 0 0 86 10 28
2017 Project management 46 35 8 7 3 0 0 81 11 437
2017 Other services to the public 44 35 11 7 3 0 0 79 10 135
2017 None of the above 42 35 13 6 3 1 0 78 9 874
2014 Client contact centre 23 44 20 10 2 0 0 68 12 174
2014 Health care practitioners 30 35 13 21 0 0 0 65 21 13
2014 Communications or public affairs 35 39 15 9 2 0 0 74 11 89
2014 Access to information and privacy 29 45 10 12 5 0 0 73 17 40
2014 Science and technology 42 41 8 6 2 0 0 84 8 209
2014 Library services 25 47 11 12 5 0 0 72 17 16
2014 Administration and operations 37 39 13 7 3 1 0 77 10 581
2014 Human resources 45 38 11 5 1 0 0 84 6 138
2014 Financial management 45 36 12 5 2 0 0 81 7 129
2014 Procurement 54 12 16 18 0 0 0 66 18 18
2014 Information management 39 41 9 7 3 0 0 80 11 227
2014 Information technology 34 38 16 7 3 0 0 73 10 644
2014 Internal audit 34 25 33 7 0 0 0 60 7 13
2014 Evaluation 30 44 10 12 3 0 0 74 16 29
2014 Other services to the public 37 38 13 7 4 1 1 76 11 323
2014 None of the above 34 40 13 8 4 0 0 74 13 1161

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 41 33 13 7 5 0 1 75 12 129
2018 Communications or public affairs 36 34 13 12 4 0 0 71 16 92
2018 Access to information and privacy 45 37 13 4 0 0 0 83 4 23
2018 Science and technology 39 43 10 6 2 1 0 83 8 140
2018 Library services 36 58 0 7 0 0 0 93 7 13
2018 Administration and operations 39 42 11 4 4 0 1 81 8 375
2018 Human resources 44 34 11 9 2 0 0 78 11 136
2018 Financial management 41 44 12 2 1 0 0 85 3 109
2018 Information management 38 40 14 5 1 1 1 80 6 141
2018 Information technology 30 40 16 7 5 1 0 71 12 500
2018 Evaluation 45 37 11 3 3 0 0 83 7 29
2018 Data sciences 36 41 11 8 3 1 1 78 11 724
2018 Policy 46 29 11 7 0 0 7 81 8 28
2018 Project management 29 42 15 10 4 0 0 71 14 363
2018 Other services to the public 34 42 17 6 1 0 0 75 7 135
2018 None of the above 34 38 15 9 3 1 0 72 12 530
2017 Client contact centre 39 41 9 5 5 0 1 80 11 138
2017 Health care practitioners 23 52 25 0 0 0 0 75 0 11
2017 Communications or public affairs 48 37 8 4 2 1 0 86 6 100
2017 Access to information and privacy 52 34 6 9 0 0 0 85 9 25
2017 Science and technology 30 45 12 8 3 0 1 76 12 136
2017 Library services 68 32 0 0 0 0 0 100 0 13
2017 Administration and operations 39 36 11 8 4 0 1 76 12 440
2017 Human resources 40 38 9 10 3 0 0 78 13 157
2017 Financial management 54 31 12 1 2 0 1 86 3 122
2017 Procurement 63 25 6 0 6 0 0 88 6 16
2017 Information management 50 36 7 4 2 0 1 87 6 133
2017 Information technology 34 43 12 6 5 1 0 78 10 585
2017 Internal audit 20 49 11 11 10 0 0 69 21 10
2017 Evaluation 39 46 6 3 2 0 3 89 5 35
2017 Data sciences 40 40 10 6 3 0 0 81 9 673
2017 Policy 35 36 15 7 4 4 0 74 11 28
2017 Project management 38 39 12 8 2 0 0 77 11 437
2017 Other services to the public 44 36 11 7 3 0 0 79 10 135
2017 None of the above 36 41 13 6 3 1 1 78 9 874
2014 Client contact centre 36 42 15 5 3 0 0 78 8 174
2014 Health care practitioners 30 42 13 15 0 0 0 72 15 13
2014 Communications or public affairs 43 38 12 3 3 0 0 81 7 89
2014 Access to information and privacy 38 35 15 10 0 3 0 75 10 40
2014 Science and technology 36 44 13 4 2 1 0 81 6 209
2014 Library services 25 47 11 17 0 0 0 72 17 16
2014 Administration and operations 34 42 14 6 3 0 0 77 9 581
2014 Human resources 47 32 11 8 1 1 0 79 9 138
2014 Financial management 39 37 13 8 1 1 1 78 9 129
2014 Procurement 65 22 0 13 0 0 0 87 13 18
2014 Information management 37 39 14 6 3 0 0 77 9 227
2014 Information technology 31 41 15 8 4 1 0 73 12 645
2014 Internal audit 18 82 0 0 0 0 0 100 0 13
2014 Evaluation 37 40 12 3 7 0 0 77 10 29
2014 Other services to the public 37 39 14 7 2 1 0 77 9 324
2014 None of the above 32 41 15 8 3 1 1 74 11 1161

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 38 24 6 5 4 1 63 12 129
2018 Communications or public affairs 18 47 18 10 5 2 0 66 16 94
2018 Access to information and privacy 22 42 31 4 0 0 0 65 4 23
2018 Science and technology 28 40 21 6 2 4 0 70 9 139
2018 Library services 37 48 0 15 0 0 0 85 15 13
2018 Administration and operations 28 38 22 6 2 2 1 69 9 378
2018 Human resources 30 40 19 7 1 2 0 72 9 135
2018 Financial management 40 40 13 3 0 3 1 83 3 109
2018 Information management 24 44 18 6 2 4 1 72 8 140
2018 Information technology 20 42 19 8 6 4 1 64 15 506
2018 Evaluation 27 37 19 11 3 3 0 67 14 29
2018 Data sciences 32 38 17 6 4 3 0 72 11 725
2018 Policy 45 31 10 7 3 0 3 79 11 29
2018 Project management 26 43 19 6 4 1 0 71 10 367
2018 Other services to the public 22 42 24 5 2 4 1 67 7 137
2018 None of the above 27 35 20 8 3 6 1 66 12 531
2017 Client contact centre 22 36 15 11 7 7 1 63 20 137
2017 Health care practitioners 0 52 25 8 0 8 8 61 9 11
2017 Communications or public affairs 28 36 12 10 3 8 2 71 15 102
2017 Access to information and privacy 31 49 4 3 0 8 5 92 4 25
2017 Science and technology 20 51 12 6 5 6 0 75 12 136
2017 Library services 21 56 0 23 0 0 0 77 23 13
2017 Administration and operations 29 36 17 6 6 6 1 69 13 440
2017 Human resources 36 36 14 9 3 3 0 74 12 158
2017 Financial management 43 37 15 3 1 2 0 81 3 122
2017 Procurement 37 45 0 0 6 12 0 93 7 16
2017 Information management 30 36 17 6 3 6 2 72 10 132
2017 Information technology 21 37 22 7 5 7 1 63 13 582
2017 Internal audit 20 41 20 0 11 9 0 67 12 10
2017 Evaluation 27 38 18 11 3 0 3 67 15 35
2017 Data sciences 31 41 14 7 4 3 0 74 11 674
2017 Policy 39 39 14 4 4 0 0 78 7 28
2017 Project management 29 44 13 8 4 1 1 74 13 438
2017 Other services to the public 20 47 15 9 2 5 2 71 12 136
2017 None of the above 26 37 20 6 4 5 1 68 11 876

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 49 23 18 5 3 1 2 74 8 129
2018 Communications or public affairs 45 30 10 11 4 0 1 75 15 94
2018 Access to information and privacy 42 30 15 12 0 0 0 72 12 23
2018 Science and technology 53 34 9 3 1 1 1 88 3 139
2018 Library services 61 33 0 7 0 0 0 93 7 13
2018 Administration and operations 50 34 8 6 2 0 1 84 8 376
2018 Human resources 59 30 4 4 4 0 0 88 8 137
2018 Financial management 48 41 7 4 1 0 0 89 5 109
2018 Information management 50 32 9 5 1 0 2 85 6 141
2018 Information technology 48 34 10 5 3 1 1 82 7 503
2018 Evaluation 47 39 0 10 0 0 3 89 11 27
2018 Data sciences 54 30 8 6 2 0 1 85 8 728
2018 Policy 52 31 7 7 3 0 0 83 10 29
2018 Project management 43 34 11 7 4 0 1 78 11 366
2018 Other services to the public 45 34 13 3 2 1 2 81 5 137
2018 None of the above 46 32 12 5 4 1 1 79 9 530
2017 Client contact centre 42 39 10 7 3 0 0 80 10 138
2017 Health care practitioners 52 8 17 8 8 8 0 65 17 11
2017 Communications or public affairs 54 29 7 8 2 0 1 83 10 102
2017 Access to information and privacy 41 31 13 13 0 0 3 74 13 25
2017 Science and technology 56 29 5 4 2 1 2 88 7 135
2017 Library services 70 16 7 7 0 0 0 86 7 13
2017 Administration and operations 46 33 9 7 3 0 1 80 10 441
2017 Human resources 49 35 6 6 3 1 0 85 9 157
2017 Financial management 53 30 9 6 2 0 1 83 8 122
2017 Procurement 63 31 6 0 0 0 0 94 0 16
2017 Information management 58 29 7 6 0 0 1 87 6 132
2017 Information technology 49 32 9 6 3 1 1 82 10 585
2017 Internal audit 21 39 20 11 9 0 0 60 20 10
2017 Evaluation 71 20 5 0 3 0 0 91 3 35
2017 Data sciences 52 33 7 5 3 0 1 85 8 674
2017 Policy 40 46 0 14 0 0 0 86 14 28
2017 Project management 46 30 11 8 5 0 0 76 13 438
2017 Other services to the public 51 30 7 8 3 0 1 82 10 136
2017 None of the above 47 33 11 5 3 0 1 81 9 877
2014 Client contact centre 38 38 14 3 4 1 2 78 7 174
2014 Health care practitioners 39 34 13 0 0 0 14 84 0 13
2014 Communications or public affairs 49 34 8 2 3 0 3 86 6 89
2014 Access to information and privacy 49 21 15 3 8 3 2 74 11 40
2014 Science and technology 51 31 11 2 3 1 1 84 5 208
2014 Library services 42 46 6 5 0 0 0 88 5 16
2014 Administration and operations 45 36 10 4 3 1 1 82 8 580
2014 Human resources 55 31 7 4 3 0 1 86 7 138
2014 Financial management 50 32 11 3 3 0 1 83 6 129
2014 Procurement 54 22 11 12 0 0 0 77 12 18
2014 Information management 52 29 9 4 2 1 2 84 7 226
2014 Information technology 38 39 12 5 2 1 2 80 8 643
2014 Internal audit 18 51 13 0 0 11 7 84 0 13
2014 Evaluation 47 33 9 3 7 0 0 81 10 29
2014 Other services to the public 45 32 11 5 3 1 2 80 9 322
2014 None of the above 46 34 10 5 3 1 1 81 9 1161

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 58 25 10 5 2 0 1 84 6 129
2018 Communications or public affairs 62 20 10 6 2 0 0 82 8 93
2018 Access to information and privacy 55 30 7 8 0 0 0 85 8 23
2018 Science and technology 47 29 14 7 3 1 0 77 9 140
2018 Library services 76 17 0 0 0 0 7 100 0 13
2018 Administration and operations 55 27 9 7 2 0 0 82 9 378
2018 Human resources 28 31 21 13 6 0 1 60 19 137
2018 Financial management 40 38 14 5 2 0 1 79 7 108
2018 Information management 51 30 13 4 1 0 1 82 5 141
2018 Information technology 45 35 12 4 3 1 0 81 7 504
2018 Evaluation 51 28 17 3 0 0 0 80 3 29
2018 Data sciences 48 32 11 5 3 0 0 81 8 725
2018 Policy 45 28 0 24 0 0 3 75 25 29
2018 Project management 31 31 22 11 6 0 0 62 16 366
2018 Other services to the public 46 31 16 5 2 0 0 77 7 137
2018 None of the above 47 30 13 5 4 0 0 78 9 530
2017 Client contact centre 56 29 7 3 1 0 4 88 5 138
2017 Health care practitioners 71 29 0 0 0 0 0 100 0 11
2017 Communications or public affairs 42 40 12 4 2 0 0 82 6 102
2017 Access to information and privacy 47 26 19 9 0 0 0 72 9 25
2017 Science and technology 38 41 11 6 3 0 1 79 9 136
2017 Library services 61 25 14 0 0 0 0 86 0 13
2017 Administration and operations 49 33 9 4 3 1 1 83 7 441
2017 Human resources 25 33 17 15 7 1 1 60 23 158
2017 Financial management 45 39 9 4 2 1 0 85 6 122
2017 Procurement 45 37 6 12 0 0 0 82 12 16
2017 Information management 56 33 6 3 1 0 2 90 4 133
2017 Information technology 48 33 10 4 3 0 1 83 7 586
2017 Internal audit 59 30 0 11 0 0 0 89 11 10
2017 Evaluation 50 41 6 3 0 0 0 91 3 35
2017 Data sciences 49 33 11 4 3 0 0 82 7 676
2017 Policy 43 26 13 7 11 0 0 69 17 28
2017 Project management 31 38 19 9 4 0 0 68 13 438
2017 Other services to the public 47 37 7 5 2 1 1 86 8 136
2017 None of the above 46 35 10 5 2 0 1 83 8 877
2014 Client contact centre 46 39 9 5 1 0 0 85 6 174
2014 Health care practitioners 87 7 7 0 0 0 0 93 0 13
2014 Communications or public affairs 64 19 9 5 3 0 0 82 9 89
2014 Access to information and privacy 63 20 10 3 3 0 2 85 5 40
2014 Science and technology 42 36 11 5 4 0 0 79 9 208
2014 Library services 31 35 17 0 5 0 11 74 6 16
2014 Administration and operations 49 33 11 4 2 0 0 82 7 581
2014 Human resources 34 40 16 6 3 1 0 75 9 138
2014 Financial management 43 37 14 3 3 0 0 80 6 129
2014 Procurement 47 42 6 5 0 0 0 89 5 18
2014 Information management 47 35 11 5 2 0 0 83 7 227
2014 Information technology 43 35 15 5 2 0 0 78 7 645
2014 Internal audit 81 12 7 0 0 0 0 93 0 13
2014 Evaluation 63 27 10 0 0 0 0 90 0 29
2014 Other services to the public 45 36 10 5 3 0 0 81 8 324
2014 None of the above 42 35 14 5 2 0 0 78 8 1161

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Client contact centre 31 39 29 130
2018 Communications or public affairs 35 32 33 94
2018 Access to information and privacy 23 20 57 23
2018 Science and technology 25 55 20 140
2018 Library services 38 41 22 13
2018 Administration and operations 31 36 33 377
2018 Human resources 28 24 47 137
2018 Financial management 27 44 30 109
2018 Information management 30 45 25 141
2018 Information technology 21 49 30 508
2018 Evaluation 28 31 41 29
2018 Data sciences 25 46 29 728
2018 Policy 34 38 28 29
2018 Project management 27 43 30 366
2018 Other services to the public 22 37 41 137
2018 None of the above 22 42 37 531
2017 Client contact centre 31 35 34 138
2017 Health care practitioners 17 57 25 11
2017 Communications or public affairs 22 46 32 102
2017 Access to information and privacy 34 50 16 25
2017 Science and technology 23 47 30 136
2017 Library services 23 39 39 13
2017 Administration and operations 25 38 37 441
2017 Human resources 32 29 39 158
2017 Financial management 22 43 35 122
2017 Procurement 26 49 25 16
2017 Information management 21 51 28 133
2017 Information technology 21 47 32 586
2017 Internal audit 41 50 9 10
2017 Evaluation 23 44 33 35
2017 Data sciences 24 48 28 676
2017 Policy 32 40 27 28
2017 Project management 26 45 29 437
2017 Other services to the public 15 50 36 136
2017 None of the above 24 42 35 876
2014 Client contact centre 26 45 29 176
2014 Health care practitioners 27 27 46 14
2014 Communications or public affairs 20 37 43 89
2014 Access to information and privacy 19 30 51 40
2014 Science and technology 24 52 24 209
2014 Library services 13 59 28 16
2014 Administration and operations 27 41 32 581
2014 Human resources 31 34 36 138
2014 Financial management 22 43 36 129
2014 Procurement 27 17 56 18
2014 Information management 22 46 32 227
2014 Information technology 18 47 34 645
2014 Internal audit 56 31 13 13
2014 Evaluation 10 54 36 29
2014 Other services to the public 24 40 36 323
2014 None of the above 24 42 34 1162

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Client contact centre 10 52 17 4 7 9 39
2018 Communications or public affairs 3 30 38 3 20 6 32
2018 Science and technology 26 49 9 3 13 0 33
2018 Administration and operations 18 44 26 2 5 5 114
2018 Human resources 13 27 47 2 6 5 38
2018 Financial management 5 55 14 7 9 11 28
2018 Information management 12 31 13 7 30 8 40
2018 Information technology 20 29 27 6 13 4 106
2018 Data sciences 8 48 17 8 16 3 179
2018 Policy 0 30 60 10 0 0 10
2018 Project management 11 56 26 2 2 3 99
2018 Other services to the public 12 37 19 3 22 7 29
2018 None of the above 9 43 23 4 11 10 111
2017 Client contact centre 6 37 30 0 19 8 43
2017 Communications or public affairs 12 35 35 3 15 0 24
2017 Science and technology 27 54 7 7 5 0 31
2017 Administration and operations 9 48 25 4 9 5 110
2017 Human resources 18 34 29 4 10 4 50
2017 Financial management 11 39 42 0 0 8 26
2017 Information management 25 40 17 4 10 4 28
2017 Information technology 14 39 25 5 7 10 123
2017 Data sciences 10 47 23 4 10 6 167
2017 Project management 12 60 20 3 2 3 111
2017 Other services to the public 9 44 34 0 8 5 21
2017 None of the above 14 50 18 2 6 11 208
2014 Client contact centre 17 49 20 6 9999 7 44
2014 Communications or public affairs 6 28 23 12 9999 31 17
2014 Science and technology 12 50 20 7 9999 11 48
2014 Administration and operations 13 50 23 6 9999 7 155
2014 Human resources 14 42 32 2 9999 11 41
2014 Financial management 17 37 35 0 9999 10 29
2014 Information management 16 43 23 9 9999 9 49
2014 Information technology 15 35 27 10 9999 14 116
2014 Other services to the public 17 44 22 9 9999 10 75
2014 None of the above 13 51 16 11 9999 9 279
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 41 6 4 2 0 1 88 6 130
2018 Communications or public affairs 54 35 5 6 1 0 0 89 7 91
2018 Access to information and privacy 60 40 0 0 0 0 0 100 0 23
2018 Science and technology 43 43 8 3 1 1 0 87 4 140
2018 Library services 60 30 10 0 0 0 0 90 0 13
2018 Administration and operations 45 44 7 3 1 1 0 89 4 375
2018 Human resources 52 41 4 2 1 1 0 93 3 136
2018 Financial management 51 41 5 2 0 0 0 93 2 109
2018 Information management 56 34 5 3 1 1 1 92 3 141
2018 Information technology 45 40 10 4 1 0 0 84 6 505
2018 Evaluation 52 38 3 3 0 3 0 93 3 29
2018 Data sciences 50 39 6 4 1 0 0 89 5 728
2018 Policy 62 34 3 0 0 0 0 97 0 29
2018 Project management 45 44 7 1 2 0 0 89 3 365
2018 Other services to the public 47 44 6 2 0 1 0 91 2 137
2018 None of the above 46 41 8 4 1 0 0 87 5 533
2017 Client contact centre 42 43 9 1 4 0 0 85 6 138
2017 Health care practitioners 38 45 8 0 10 0 0 83 10 11
2017 Communications or public affairs 60 30 6 0 4 0 0 90 4 102
2017 Access to information and privacy 55 41 4 0 0 0 0 96 0 25
2017 Science and technology 36 54 5 5 1 0 0 90 6 136
2017 Library services 93 7 0 0 0 0 0 100 0 13
2017 Administration and operations 46 38 10 3 2 0 0 85 5 437
2017 Human resources 48 34 9 6 3 0 0 82 9 157
2017 Financial management 47 39 7 4 2 1 0 88 6 122
2017 Procurement 69 31 0 0 0 0 0 100 0 16
2017 Information management 52 38 7 1 2 0 0 90 3 133
2017 Information technology 44 41 8 4 3 0 0 85 7 584
2017 Internal audit 38 51 0 0 11 0 0 89 11 10
2017 Evaluation 55 39 3 2 0 0 0 95 2 34
2017 Data sciences 48 42 5 4 1 0 0 90 5 675
2017 Policy 44 45 4 0 7 0 0 90 7 28
2017 Project management 51 38 6 3 2 0 0 89 5 438
2017 Other services to the public 44 45 9 1 1 0 0 89 1 135
2017 None of the above 45 43 7 3 1 0 0 89 4 875
2014 Client contact centre 42 44 9 4 1 0 0 86 5 174
2014 Health care practitioners 52 42 7 0 0 0 0 93 0 13
2014 Communications or public affairs 52 34 10 1 2 0 0 87 3 89
2014 Access to information and privacy 56 32 5 5 0 0 3 91 5 40
2014 Science and technology 43 45 9 2 0 0 0 88 2 209
2014 Library services 43 50 6 0 0 0 0 94 0 16
2014 Administration and operations 45 42 9 3 1 1 0 87 4 581
2014 Human resources 51 38 9 1 1 0 0 90 1 138
2014 Financial management 46 38 9 5 1 0 0 85 6 128
2014 Procurement 37 45 13 5 0 0 0 82 5 18
2014 Information management 45 45 4 3 1 0 0 91 5 226
2014 Information technology 40 46 9 3 1 1 0 86 4 644
2014 Internal audit 41 45 7 7 0 0 0 86 7 13
2014 Evaluation 37 50 7 7 0 0 0 87 7 29
2014 Other services to the public 47 39 9 3 1 0 0 86 4 324
2014 None of the above 42 43 9 4 2 1 0 85 5 1161

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 47 12 5 5 0 1 78 9 129
2018 Communications or public affairs 34 47 13 3 1 1 0 82 4 92
2018 Access to information and privacy 38 59 3 0 0 0 0 97 0 23
2018 Science and technology 22 50 18 6 2 2 0 73 8 140
2018 Library services 66 27 0 0 0 7 0 100 0 13
2018 Administration and operations 37 44 12 4 1 3 0 83 5 377
2018 Human resources 34 46 10 9 1 1 0 81 9 136
2018 Financial management 37 40 9 13 0 1 0 78 13 108
2018 Information management 38 42 15 3 0 1 1 82 3 139
2018 Information technology 24 48 15 9 1 3 0 73 11 506
2018 Evaluation 20 56 4 10 10 0 0 76 20 29
2018 Data sciences 35 42 11 9 2 1 0 78 10 725
2018 Policy 31 38 17 10 0 3 0 71 11 29
2018 Project management 29 48 13 7 3 0 0 77 10 366
2018 Other services to the public 39 36 21 3 1 0 0 75 4 135
2018 None of the above 30 43 15 7 1 3 0 76 8 532
2017 Client contact centre 29 54 7 3 5 1 1 84 8 138
2017 Health care practitioners 8 50 23 20 0 0 0 57 20 11
2017 Communications or public affairs 46 35 13 2 3 1 0 82 5 102
2017 Access to information and privacy 59 41 0 0 0 0 0 100 0 25
2017 Science and technology 26 51 14 7 2 0 0 77 8 136
2017 Library services 61 39 0 0 0 0 0 100 0 13
2017 Administration and operations 36 45 12 6 1 1 0 81 7 440
2017 Human resources 35 43 14 6 1 1 0 78 8 157
2017 Financial management 52 36 7 5 0 0 0 88 5 122
2017 Procurement 63 31 6 0 0 0 0 94 0 16
2017 Information management 44 41 12 2 2 0 0 85 4 132
2017 Information technology 28 46 15 8 2 1 0 75 10 584
2017 Internal audit 19 70 0 0 11 0 0 89 11 10
2017 Evaluation 28 49 17 6 0 0 0 77 6 35
2017 Data sciences 38 42 11 6 1 1 0 82 7 676
2017 Policy 50 29 7 7 4 4 0 81 12 28
2017 Project management 34 46 9 7 3 1 0 81 10 438
2017 Other services to the public 36 45 8 8 0 3 0 84 8 134
2017 None of the above 34 42 14 6 1 2 0 78 7 874
2014 Client contact centre 28 46 18 6 1 1 0 75 7 175
2014 Health care practitioners 32 54 7 0 0 6 0 92 0 14
2014 Communications or public affairs 37 46 11 3 2 0 0 83 5 89
2014 Access to information and privacy 37 39 5 8 0 9 3 86 9 40
2014 Science and technology 31 50 11 3 3 1 0 82 7 209
2014 Library services 32 35 11 11 0 0 11 75 12 16
2014 Administration and operations 35 46 11 5 1 2 0 83 5 581
2014 Human resources 38 47 9 3 1 1 0 86 5 138
2014 Financial management 50 37 9 3 0 0 1 88 3 129
2014 Procurement 32 38 23 6 0 0 0 70 6 18
2014 Information management 36 43 14 4 2 1 0 80 6 226
2014 Information technology 26 43 19 8 2 2 0 70 10 644
2014 Internal audit 41 45 7 7 0 0 0 86 7 13
2014 Evaluation 20 47 26 3 3 0 0 68 7 29
2014 Other services to the public 36 38 14 6 1 3 0 77 8 324
2014 None of the above 33 41 15 7 2 2 0 76 9 1161

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 9 25 33 22 9 1 1 31 35 130
2018 Communications or public affairs 9 19 34 21 14 0 4 35 30 93
2018 Access to information and privacy 0 13 40 29 18 0 0 47 13 23
2018 Science and technology 4 16 38 28 11 1 1 40 21 138
2018 Library services 0 0 30 24 29 0 17 64 0 13
2018 Administration and operations 6 20 33 27 12 1 1 40 26 377
2018 Human resources 10 28 34 18 9 1 0 28 38 137
2018 Financial management 5 18 45 26 5 0 1 31 23 109
2018 Information management 5 21 35 24 11 2 1 37 26 140
2018 Information technology 10 23 34 22 7 1 2 30 34 506
2018 Evaluation 7 21 44 20 8 0 0 28 28 29
2018 Data sciences 4 16 35 29 13 1 2 43 21 727
2018 Policy 10 17 34 10 17 7 3 31 31 29
2018 Project management 11 27 39 18 5 0 0 23 38 364
2018 Other services to the public 7 13 41 24 11 1 3 37 20 136
2018 None of the above 7 21 34 24 11 1 2 36 29 529
2017 Client contact centre 6 17 33 23 16 0 5 41 24 137
2017 Health care practitioners 0 10 44 20 11 8 8 36 12 11
2017 Communications or public affairs 7 19 40 20 12 2 0 33 27 102
2017 Access to information and privacy 3 21 32 28 3 0 13 36 28 25
2017 Science and technology 5 21 39 24 10 1 1 34 27 136
2017 Library services 0 14 16 18 37 7 9 65 17 13
2017 Administration and operations 6 16 36 21 16 2 4 39 23 436
2017 Human resources 12 28 34 15 9 1 1 24 41 158
2017 Financial management 3 13 34 30 13 2 5 46 18 122
2017 Procurement 0 26 39 15 13 0 7 30 28 15
2017 Information management 1 14 35 30 17 1 2 48 15 133
2017 Information technology 11 21 37 18 9 1 3 28 33 582
2017 Internal audit 11 30 21 29 10 0 0 39 40 10
2017 Evaluation 3 9 34 43 9 0 3 53 12 35
2017 Data sciences 4 14 35 30 13 1 3 45 19 671
2017 Policy 3 18 34 27 17 0 0 45 21 28
2017 Project management 7 27 34 22 8 0 1 31 34 437
2017 Other services to the public 8 14 31 21 17 3 6 42 24 135
2017 None of the above 5 16 36 23 13 2 5 38 23 870
2014 Client contact centre 7 29 29 18 12 2 3 32 37 174
2014 Health care practitioners 0 15 20 52 0 0 14 60 17 13
2014 Communications or public affairs 5 15 45 24 9 0 2 33 20 89
2014 Access to information and privacy 2 25 25 17 21 2 7 42 30 40
2014 Science and technology 2 15 40 25 14 1 2 41 18 207
2014 Library services 0 29 29 25 5 0 11 34 33 16
2014 Administration and operations 6 21 38 23 9 1 2 33 28 580
2014 Human resources 7 27 42 16 5 1 2 21 35 138
2014 Financial management 4 18 37 28 10 0 4 39 23 129
2014 Procurement 5 35 27 17 15 0 0 32 41 18
2014 Information management 8 18 37 24 11 1 1 35 27 225
2014 Information technology 8 26 39 15 6 2 4 23 36 644
2014 Internal audit 0 7 49 44 0 0 0 44 7 13
2014 Evaluation 10 13 27 37 12 0 0 50 24 29
2014 Other services to the public 5 13 40 28 12 1 2 41 18 324
2014 None of the above 5 21 36 25 10 1 2 36 27 1158

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 14 18 32 23 5 2 59 22 129
2018 Communications or public affairs 2 17 26 20 33 0 2 54 19 92
2018 Access to information and privacy 0 12 25 30 32 0 0 62 12 23
2018 Science and technology 3 10 28 34 19 4 1 56 14 139
2018 Library services 0 7 10 31 45 0 7 82 7 13
2018 Administration and operations 3 8 24 35 26 2 3 64 11 375
2018 Human resources 6 20 20 35 15 4 1 52 27 137
2018 Financial management 2 12 24 42 19 2 0 62 14 108
2018 Information management 0 12 21 34 29 3 1 66 12 140
2018 Information technology 5 15 26 30 19 3 3 52 20 503
2018 Evaluation 10 17 21 20 25 7 0 49 29 29
2018 Data sciences 3 8 25 31 28 4 2 63 11 720
2018 Policy 3 10 10 31 35 10 0 73 15 29
2018 Project management 4 12 31 37 15 1 0 53 17 362
2018 Other services to the public 3 12 22 33 23 3 3 61 16 136
2018 None of the above 4 10 21 35 23 4 4 63 14 529
2017 Client contact centre 7 9 21 27 24 7 6 58 19 137
2017 Health care practitioners 8 17 30 29 8 8 0 40 27 11
2017 Communications or public affairs 4 3 34 36 23 0 0 59 7 102
2017 Access to information and privacy 3 7 12 37 20 5 17 72 13 25
2017 Science and technology 3 11 24 39 17 4 2 59 15 136
2017 Library services 0 0 7 25 44 7 18 91 0 13
2017 Administration and operations 5 9 22 29 24 4 8 60 15 437
2017 Human resources 5 18 28 26 19 2 2 47 24 158
2017 Financial management 3 4 31 30 24 2 6 59 7 122
2017 Procurement 7 0 13 20 48 0 13 77 8 15
2017 Information management 3 2 21 32 33 4 5 71 6 133
2017 Information technology 6 12 27 28 19 3 6 51 19 579
2017 Internal audit 0 21 40 29 11 0 0 39 21 10
2017 Evaluation 0 6 20 27 39 0 9 72 6 35
2017 Data sciences 2 6 23 34 28 2 4 66 9 667
2017 Policy 4 0 29 36 27 4 0 65 4 28
2017 Project management 5 13 27 32 20 1 3 54 19 435
2017 Other services to the public 3 13 22 31 21 2 7 58 18 135
2017 None of the above 4 8 22 30 23 5 8 61 14 866
2014 Client contact centre 6 12 29 28 15 7 3 47 20 173
2014 Health care practitioners 0 8 21 13 30 13 14 60 11 13
2014 Communications or public affairs 3 5 26 39 25 0 2 65 9 89
2014 Access to information and privacy 5 10 20 32 22 5 7 61 17 40
2014 Science and technology 2 9 24 33 22 5 4 61 13 206
2014 Library services 0 11 41 31 5 0 11 41 12 16
2014 Administration and operations 5 11 32 28 15 4 5 48 17 580
2014 Human resources 4 15 28 25 19 4 4 49 21 136
2014 Financial management 3 10 26 30 25 1 5 59 14 127
2014 Procurement 11 0 34 33 16 5 0 52 12 18
2014 Information management 3 13 32 23 22 4 3 48 17 227
2014 Information technology 5 16 29 28 12 6 5 45 23 643
2014 Internal audit 0 0 20 62 7 11 0 77 0 13
2014 Evaluation 0 10 30 23 33 3 0 58 10 29
2014 Other services to the public 4 8 28 34 21 2 3 58 13 324
2014 None of the above 5 13 27 31 18 3 4 52 19 1152

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 18 29 18 10 7 4 31 36 130
2018 Communications or public affairs 14 26 31 12 12 1 4 25 42 92
2018 Access to information and privacy 4 31 30 17 12 0 5 31 37 23
2018 Science and technology 7 25 37 14 12 3 1 27 34 139
2018 Library services 0 0 21 24 38 0 17 75 0 13
2018 Administration and operations 6 20 32 20 15 2 4 38 27 374
2018 Human resources 13 25 31 20 9 1 1 29 39 137
2018 Financial management 5 17 37 30 9 1 1 40 22 108
2018 Information management 4 17 36 23 13 4 3 38 23 141
2018 Information technology 10 25 31 20 9 2 3 30 37 507
2018 Evaluation 10 20 45 7 11 3 4 19 33 29
2018 Data sciences 8 18 33 23 13 3 3 37 28 724
2018 Policy 7 14 35 17 21 7 0 41 22 29
2018 Project management 14 26 37 17 4 1 0 22 40 365
2018 Other services to the public 7 20 32 17 16 4 5 35 30 137
2018 None of the above 11 17 29 22 13 4 4 38 31 530
2017 Client contact centre 8 17 27 17 18 4 9 41 28 136
2017 Health care practitioners 0 17 45 0 11 19 8 15 24 11
2017 Communications or public affairs 13 21 29 22 11 0 3 35 35 102
2017 Access to information and privacy 3 16 35 20 9 8 9 35 23 25
2017 Science and technology 9 18 31 27 9 3 2 38 29 136
2017 Library services 0 14 14 27 25 7 14 65 18 13
2017 Administration and operations 7 17 32 18 17 4 6 38 26 436
2017 Human resources 6 22 35 20 12 2 3 34 29 158
2017 Financial management 2 14 34 31 9 2 8 45 17 122
2017 Procurement 12 32 31 6 6 6 6 14 51 16
2017 Information management 5 18 27 25 13 4 9 43 26 132
2017 Information technology 13 17 34 17 12 2 6 32 32 581
2017 Internal audit 0 0 50 30 10 0 9 45 0 10
2017 Evaluation 0 12 30 29 24 3 3 56 12 35
2017 Data sciences 6 16 31 25 15 3 4 43 24 671
2017 Policy 11 15 39 25 6 4 0 33 27 28
2017 Project management 13 26 29 18 10 1 2 29 41 435
2017 Other services to the public 6 17 31 20 14 4 7 39 25 135
2017 None of the above 8 17 30 20 14 4 7 38 28 867
2014 Client contact centre 8 24 29 18 13 2 5 34 35 173
2014 Health care practitioners 7 15 51 8 7 0 14 17 25 13
2014 Communications or public affairs 18 31 31 9 7 1 3 16 51 89
2014 Access to information and privacy 5 15 32 22 12 5 10 40 23 40
2014 Science and technology 7 19 38 13 13 3 6 29 29 208
2014 Library services 18 28 24 18 0 0 11 21 53 16
2014 Administration and operations 12 25 30 16 10 2 5 28 40 579
2014 Human resources 11 33 33 11 9 1 1 21 46 137
2014 Financial management 10 21 31 24 11 1 2 36 32 129
2014 Procurement 17 55 16 6 5 0 0 11 73 18
2014 Information management 7 20 33 22 14 1 3 38 28 225
2014 Information technology 15 22 31 17 7 3 5 27 40 643
2014 Internal audit 0 31 27 31 0 11 0 35 35 13
2014 Evaluation 3 20 24 30 12 3 7 47 26 29
2014 Other services to the public 10 19 35 19 13 2 3 33 30 324
2014 None of the above 12 22 31 19 10 2 5 31 37 1156

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 6 16 19 38 19 1 1 58 23 127
2018 Communications or public affairs 10 12 41 19 17 0 1 37 22 92
2018 Access to information and privacy 0 16 25 36 23 0 0 59 16 23
2018 Science and technology 1 11 32 35 20 1 1 56 11 139
2018 Library services 0 0 13 24 45 0 17 84 0 13
2018 Administration and operations 1 9 30 34 24 1 2 59 11 376
2018 Human resources 8 16 34 26 14 0 1 40 25 136
2018 Financial management 0 9 37 39 15 0 0 54 9 108
2018 Information management 3 7 24 38 23 3 1 64 11 141
2018 Information technology 6 15 34 24 17 1 2 43 22 506
2018 Evaluation 7 7 36 20 30 0 0 49 15 29
2018 Data sciences 4 8 28 34 22 1 2 58 13 723
2018 Policy 7 10 31 24 21 7 0 48 19 29
2018 Project management 5 20 42 25 7 0 0 32 26 364
2018 Other services to the public 3 10 34 25 24 1 3 51 13 135
2018 None of the above 4 13 26 33 20 1 2 55 18 528
2017 Client contact centre 4 8 26 27 28 2 6 59 13 136
2017 Health care practitioners 0 0 8 48 29 8 8 91 0 11
2017 Communications or public affairs 5 13 43 24 15 0 0 39 18 102
2017 Access to information and privacy 0 4 15 39 24 5 13 77 5 25
2017 Science and technology 7 9 38 28 16 0 3 45 16 135
2017 Library services 0 7 16 23 47 7 0 76 7 13
2017 Administration and operations 2 7 30 29 25 2 5 58 10 431
2017 Human resources 6 15 34 27 15 1 3 44 22 155
2017 Financial management 0 10 30 32 20 2 7 57 11 122
2017 Procurement 13 20 35 20 13 0 0 33 33 15
2017 Information management 1 3 26 39 25 1 4 68 4 133
2017 Information technology 6 13 34 27 15 1 3 44 20 581
2017 Internal audit 20 11 20 30 20 0 0 50 30 10
2017 Evaluation 0 6 18 35 39 0 3 76 6 35
2017 Data sciences 3 9 29 33 22 1 2 57 13 670
2017 Policy 4 4 33 38 18 4 0 57 8 27
2017 Project management 6 20 31 31 10 0 1 42 27 434
2017 Other services to the public 2 6 29 35 21 1 6 61 8 135
2017 None of the above 4 10 31 29 19 2 5 52 15 867
2014 Client contact centre 2 16 29 34 16 1 3 52 18 174
2014 Health care practitioners 0 0 13 53 13 0 20 83 0 13
2014 Communications or public affairs 3 16 36 33 10 0 2 44 19 89
2014 Access to information and privacy 3 8 22 27 32 2 7 65 11 40
2014 Science and technology 5 10 36 28 19 0 2 48 15 207
2014 Library services 0 6 16 49 17 0 11 74 7 16
2014 Administration and operations 2 10 35 32 16 1 4 50 13 579
2014 Human resources 2 17 40 29 11 1 1 40 19 137
2014 Financial management 6 5 32 39 16 0 2 56 11 129
2014 Procurement 16 5 33 34 11 0 0 45 21 18
2014 Information management 3 12 28 32 23 0 3 57 15 226
2014 Information technology 7 16 35 24 12 3 4 38 24 641
2014 Internal audit 0 0 37 51 11 0 0 63 0 13
2014 Evaluation 3 0 30 44 23 0 0 67 3 29
2014 Other services to the public 4 8 31 34 21 1 1 56 12 323
2014 None of the above 4 13 30 32 17 1 3 51 18 1150

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 9 19 25 26 18 1 2 45 29 129
2018 Communications or public affairs 17 18 26 21 14 2 2 36 37 92
2018 Access to information and privacy 8 9 21 23 34 0 4 60 18 23
2018 Science and technology 4 24 30 26 13 1 1 40 29 139
2018 Library services 20 7 21 10 25 0 17 43 32 13
2018 Administration and operations 6 15 29 26 19 1 3 47 23 376
2018 Human resources 16 27 21 23 10 1 1 34 45 136
2018 Financial management 8 14 29 34 13 0 2 48 22 109
2018 Information management 10 16 27 20 21 1 3 43 28 141
2018 Information technology 12 23 27 20 14 2 3 35 37 506
2018 Evaluation 10 24 27 14 21 5 0 37 35 29
2018 Data sciences 8 18 26 23 19 2 3 44 28 724
2018 Policy 7 17 31 10 28 7 0 41 26 29
2018 Project management 15 32 30 16 5 0 1 22 48 363
2018 Other services to the public 14 18 27 19 17 1 5 38 33 135
2018 None of the above 11 22 21 23 16 3 4 42 36 528
2017 Client contact centre 11 14 21 21 24 1 9 50 27 137
2017 Health care practitioners 0 27 42 31 0 0 0 31 27 11
2017 Communications or public affairs 12 18 35 14 17 1 2 32 31 102
2017 Access to information and privacy 10 0 20 20 32 8 9 63 12 25
2017 Science and technology 9 22 39 14 11 2 2 27 33 135
2017 Library services 14 16 16 0 41 14 0 47 35 13
2017 Administration and operations 7 13 29 21 20 2 6 45 23 435
2017 Human resources 13 25 26 21 11 1 3 34 40 157
2017 Financial management 2 12 29 27 24 1 5 54 15 122
2017 Procurement 0 7 48 20 20 0 7 42 7 15
2017 Information management 6 12 32 20 22 1 6 45 20 133
2017 Information technology 11 20 30 19 13 3 4 34 34 582
2017 Internal audit 21 0 19 39 10 11 0 55 24 10
2017 Evaluation 0 15 32 15 32 3 3 51 16 35
2017 Data sciences 7 19 26 23 19 2 5 44 28 668
2017 Policy 0 28 21 37 7 7 0 47 30 28
2017 Project management 16 28 27 17 10 1 2 27 45 436
2017 Other services to the public 11 11 29 19 21 4 5 44 24 135
2017 None of the above 9 21 27 17 16 3 6 37 33 871
2014 Client contact centre 7 25 29 19 14 3 3 35 34 174
2014 Health care practitioners 0 21 36 23 7 0 14 34 25 13
2014 Communications or public affairs 9 21 30 31 5 1 2 38 31 89
2014 Access to information and privacy 10 12 16 28 27 2 5 60 24 39
2014 Science and technology 10 21 32 22 11 3 2 34 32 206
2014 Library services 23 29 31 0 5 0 11 6 59 16
2014 Administration and operations 13 21 30 17 14 1 4 33 36 579
2014 Human resources 14 26 33 11 11 1 3 23 43 138
2014 Financial management 5 14 32 25 20 1 4 47 20 129
2014 Procurement 13 16 31 29 11 0 0 40 29 18
2014 Information management 11 22 33 14 15 2 2 31 34 227
2014 Information technology 14 24 31 15 9 3 5 26 41 643
2014 Internal audit 0 7 33 43 18 0 0 61 7 13
2014 Evaluation 10 13 34 27 16 0 0 43 23 29
2014 Other services to the public 10 21 35 17 12 3 1 31 32 324
2014 None of the above 14 25 27 17 11 2 4 29 42 1154

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 9 23 25 24 11 6 2 37 35 129
2018 Communications or public affairs 5 8 36 21 21 5 3 47 14 92
2018 Access to information and privacy 8 17 23 12 31 0 8 47 28 23
2018 Science and technology 8 9 37 24 19 3 1 45 17 139
2018 Library services 0 0 10 34 49 0 7 89 0 13
2018 Administration and operations 7 16 22 29 19 3 4 52 24 375
2018 Human resources 12 14 29 25 16 2 3 42 27 136
2018 Financial management 7 11 32 38 10 3 0 49 18 109
2018 Information management 4 11 25 31 22 6 2 56 17 140
2018 Information technology 8 13 28 26 20 3 3 49 22 503
2018 Evaluation 7 20 30 22 18 3 0 41 28 29
2018 Data sciences 4 13 28 26 20 4 4 50 19 720
2018 Policy 3 10 41 7 28 7 3 38 15 29
2018 Project management 8 17 38 27 8 1 1 36 25 359
2018 Other services to the public 7 14 30 22 20 4 3 45 23 134
2018 None of the above 5 17 25 25 22 4 3 50 23 529
2017 Client contact centre 15 14 22 19 19 4 7 43 33 138
2017 Health care practitioners 8 25 29 21 10 8 0 33 35 11
2017 Communications or public affairs 5 7 27 29 25 1 6 58 13 102
2017 Access to information and privacy 8 7 28 19 26 9 4 51 17 25
2017 Science and technology 5 15 37 22 16 3 1 40 21 135
2017 Library services 0 0 23 9 53 7 9 73 0 13
2017 Administration and operations 9 13 24 23 21 5 6 49 24 434
2017 Human resources 9 26 23 21 13 5 5 37 38 158
2017 Financial management 2 8 36 28 17 2 6 49 12 122
2017 Procurement 0 26 33 15 13 7 7 32 30 15
2017 Information management 3 10 27 23 26 3 7 55 15 133
2017 Information technology 7 12 25 27 17 5 7 49 22 581
2017 Internal audit 0 10 20 40 19 0 11 66 11 10
2017 Evaluation 2 12 35 21 24 3 3 48 15 35
2017 Data sciences 4 14 31 25 19 3 6 48 19 670
2017 Policy 4 4 16 49 25 4 0 76 8 28
2017 Project management 10 19 35 21 10 1 3 33 30 435
2017 Other services to the public 5 14 24 26 20 3 8 52 21 134
2017 None of the above 8 15 25 23 17 5 7 46 26 868
2014 Client contact centre 7 22 26 23 13 4 5 39 32 174
2014 Health care practitioners 0 8 20 20 38 0 14 68 9 13
2014 Communications or public affairs 2 8 25 38 20 2 4 62 11 89
2014 Access to information and privacy 2 8 25 31 20 5 9 59 12 40
2014 Science and technology 2 10 36 24 18 4 5 47 13 207
2014 Library services 6 5 11 48 12 0 18 72 14 16
2014 Administration and operations 9 16 27 25 13 4 7 42 27 578
2014 Human resources 7 25 28 15 17 2 5 35 35 137
2014 Financial management 5 4 29 32 26 1 4 60 9 129
2014 Procurement 0 18 22 34 21 5 0 58 19 18
2014 Information management 6 15 27 23 19 6 3 46 23 226
2014 Information technology 5 14 26 28 14 5 8 49 21 642
2014 Internal audit 0 18 6 50 13 7 7 72 21 13
2014 Evaluation 3 10 27 30 23 7 0 57 14 29
2014 Other services to the public 4 11 32 28 19 4 2 49 16 324
2014 None of the above 7 17 29 26 14 3 4 43 25 1158

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 11 32 28 12 2 3 42 24 129
2018 Communications or public affairs 8 18 41 19 9 4 2 29 27 90
2018 Access to information and privacy 9 17 39 9 23 0 3 33 27 23
2018 Science and technology 7 14 36 25 10 6 2 38 23 139
2018 Library services 7 7 31 26 23 0 7 53 14 13
2018 Administration and operations 6 15 36 20 16 3 3 39 22 377
2018 Human resources 9 21 37 22 8 2 1 31 31 137
2018 Financial management 2 26 33 26 12 2 0 38 28 108
2018 Information management 4 11 36 30 14 2 3 46 16 141
2018 Information technology 12 21 34 19 9 3 3 29 35 504
2018 Evaluation 10 7 45 21 7 7 4 31 19 29
2018 Data sciences 8 18 33 20 14 4 4 37 28 727
2018 Policy 10 14 21 21 24 7 3 50 27 29
2018 Project management 14 27 38 15 6 1 0 21 41 363
2018 Other services to the public 4 18 34 19 18 3 4 40 24 137
2018 None of the above 9 18 31 20 14 4 4 37 29 528
2017 Client contact centre 9 20 21 21 20 4 5 45 32 137
2017 Health care practitioners 0 0 25 29 31 8 8 70 0 11
2017 Communications or public affairs 7 11 42 25 14 1 0 39 18 102
2017 Access to information and privacy 7 16 16 23 24 5 9 54 27 25
2017 Science and technology 7 15 37 23 12 4 2 37 24 135
2017 Library services 0 7 7 25 47 14 0 84 8 13
2017 Administration and operations 7 12 31 20 19 4 6 44 22 437
2017 Human resources 10 24 27 23 11 3 3 35 36 158
2017 Financial management 2 14 36 32 9 2 5 44 18 122
2017 Procurement 13 20 48 20 0 0 0 20 33 15
2017 Information management 5 13 33 20 21 3 5 45 19 133
2017 Information technology 10 17 38 16 10 4 5 28 30 583
2017 Internal audit 11 11 10 50 19 0 0 69 21 10
2017 Evaluation 3 17 23 31 17 0 9 53 22 35
2017 Data sciences 7 16 34 23 13 4 4 39 25 672
2017 Policy 7 13 37 29 10 4 0 40 21 28
2017 Project management 15 26 34 14 7 1 3 22 43 434
2017 Other services to the public 6 9 38 20 18 2 7 41 17 136
2017 None of the above 9 17 29 18 13 6 7 36 30 871
2014 Client contact centre 7 17 31 24 13 3 5 40 26 174
2014 Health care practitioners 7 21 8 44 0 0 20 55 35 13
2014 Communications or public affairs 11 19 40 17 10 1 2 28 31 89
2014 Access to information and privacy 5 14 28 27 14 7 5 47 21 40
2014 Science and technology 6 15 38 18 13 5 5 34 23 208
2014 Library services 17 41 6 24 0 0 11 27 66 16
2014 Administration and operations 8 19 35 18 11 3 5 32 30 578
2014 Human resources 5 29 37 16 7 2 3 24 37 138
2014 Financial management 10 14 27 31 14 2 2 47 25 129
2014 Procurement 15 33 29 11 11 0 0 22 49 18
2014 Information management 5 15 37 19 18 3 3 39 22 227
2014 Information technology 10 21 32 19 8 5 5 31 34 644
2014 Internal audit 7 0 44 25 6 11 7 38 8 13
2014 Evaluation 3 20 36 27 3 7 3 33 26 29
2014 Other services to the public 7 19 35 18 15 4 2 36 28 324
2014 None of the above 11 20 31 20 10 4 4 32 34 1158

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 53 26 8 7 5 1 0 80 12 129
2018 Communications or public affairs 57 26 2 8 6 0 0 83 15 93
2018 Access to information and privacy 32 35 17 0 16 0 0 67 16 23
2018 Science and technology 53 36 5 3 3 1 0 89 6 138
2018 Library services 66 34 0 0 0 0 0 100 0 13
2018 Administration and operations 46 34 7 7 6 1 0 80 13 377
2018 Human resources 63 21 5 6 4 1 0 85 10 135
2018 Financial management 55 31 6 4 3 0 2 87 7 108
2018 Information management 52 32 4 8 2 1 1 86 10 141
2018 Information technology 43 38 10 5 2 1 0 83 7 502
2018 Evaluation 49 48 0 3 0 0 0 97 3 28
2018 Data sciences 56 27 6 6 4 1 0 84 10 729
2018 Policy 55 24 0 10 7 3 0 82 18 29
2018 Project management 48 32 7 7 5 0 0 80 13 364
2018 Other services to the public 50 30 8 6 5 2 0 82 11 137
2018 None of the above 48 31 7 9 3 2 0 80 12 529
2017 Client contact centre 51 28 10 6 3 2 0 81 9 138
2017 Health care practitioners 30 54 8 8 0 0 0 85 8 11
2017 Communications or public affairs 51 33 4 9 2 1 0 85 11 102
2017 Access to information and privacy 56 31 9 5 0 0 0 87 5 25
2017 Science and technology 57 32 2 5 3 1 0 89 9 136
2017 Library services 54 46 0 0 0 0 0 100 0 13
2017 Administration and operations 46 31 9 6 5 2 1 79 12 440
2017 Human resources 64 21 6 8 1 0 0 85 9 158
2017 Financial management 63 23 9 2 3 0 1 86 4 122
2017 Procurement 45 31 6 6 12 0 0 75 18 16
2017 Information management 55 31 7 5 1 1 0 87 7 133
2017 Information technology 52 31 8 5 3 1 0 84 9 585
2017 Internal audit 30 31 10 29 0 0 0 61 29 10
2017 Evaluation 66 23 6 3 3 0 0 88 6 35
2017 Data sciences 58 25 6 7 3 1 0 84 10 676
2017 Policy 65 21 3 4 4 4 0 89 8 28
2017 Project management 55 27 8 4 5 0 0 83 10 437
2017 Other services to the public 47 32 6 8 4 1 2 81 12 136
2017 None of the above 51 30 5 8 4 1 1 82 12 875
2014 Client contact centre 47 35 9 4 3 2 0 84 7 174
2014 Health care practitioners 52 35 7 0 7 0 0 87 7 13
2014 Communications or public affairs 61 26 8 4 1 0 0 87 5 89
2014 Access to information and privacy 61 22 10 5 0 3 0 85 5 40
2014 Science and technology 63 25 5 5 1 1 0 89 6 209
2014 Library services 60 16 12 12 0 0 0 76 12 16
2014 Administration and operations 49 32 8 6 4 1 0 82 10 581
2014 Human resources 54 31 10 3 2 0 0 85 5 138
2014 Financial management 64 24 4 5 2 2 0 89 7 129
2014 Procurement 43 21 24 11 0 0 0 65 11 18
2014 Information management 56 30 5 4 3 1 1 87 7 227
2014 Information technology 52 32 8 5 1 2 0 86 6 645
2014 Internal audit 44 36 14 7 0 0 0 80 7 13
2014 Evaluation 41 20 7 20 12 0 0 61 33 29
2014 Other services to the public 56 27 7 5 4 1 0 84 9 324
2014 None of the above 50 30 8 7 4 1 0 81 11 1161

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 60 28 6 4 2 0 0 88 6 129
2018 Communications or public affairs 63 23 4 9 1 0 0 86 10 90
2018 Access to information and privacy 50 26 9 5 10 0 0 76 15 23
2018 Science and technology 69 25 4 2 1 1 0 94 2 139
2018 Library services 83 17 0 0 0 0 0 100 0 13
2018 Administration and operations 51 35 6 6 1 0 0 87 8 377
2018 Human resources 67 26 5 2 0 0 0 93 2 137
2018 Financial management 67 25 5 0 2 0 1 93 2 109
2018 Information management 57 35 6 1 0 0 1 92 2 141
2018 Information technology 54 36 6 2 1 0 0 91 3 504
2018 Evaluation 76 20 3 0 0 0 0 97 0 28
2018 Data sciences 65 26 3 3 1 0 0 92 5 726
2018 Policy 65 31 0 0 3 0 0 97 3 29
2018 Project management 53 34 6 5 2 0 0 87 7 366
2018 Other services to the public 53 30 8 8 1 0 0 83 9 136
2018 None of the above 55 33 5 4 2 1 0 89 6 526
2017 Client contact centre 44 40 6 7 2 0 0 85 9 137
2017 Health care practitioners 62 31 8 0 0 0 0 92 0 11
2017 Communications or public affairs 64 27 5 4 0 0 0 91 4 101
2017 Access to information and privacy 59 37 5 0 0 0 0 95 0 25
2017 Science and technology 66 30 1 1 2 0 0 96 3 136
2017 Library services 68 32 0 0 0 0 0 100 0 13
2017 Administration and operations 51 34 8 5 2 0 0 85 6 440
2017 Human resources 64 27 2 5 2 1 0 92 7 158
2017 Financial management 60 33 4 1 1 1 0 94 2 122
2017 Procurement 45 25 25 6 0 0 0 69 6 16
2017 Information management 65 28 3 3 1 1 0 93 4 133
2017 Information technology 51 37 7 3 2 0 0 88 5 582
2017 Internal audit 20 60 11 10 0 0 0 80 10 10
2017 Evaluation 68 23 6 3 0 0 0 91 3 35
2017 Data sciences 63 27 3 4 2 0 0 91 6 676
2017 Policy 63 30 7 0 0 0 0 93 0 28
2017 Project management 51 34 6 6 3 0 0 85 9 438
2017 Other services to the public 51 30 12 3 3 0 2 82 6 136
2017 None of the above 54 33 6 5 2 0 0 87 7 875
2014 Client contact centre 46 45 5 3 1 0 0 91 4 173
2014 Health care practitioners 39 34 20 7 0 0 0 73 7 13
2014 Communications or public affairs 62 30 3 3 1 0 0 92 4 89
2014 Access to information and privacy 65 23 5 5 0 3 0 90 5 39
2014 Science and technology 65 25 7 1 0 0 0 91 2 209
2014 Library services 48 34 6 5 6 0 0 82 12 16
2014 Administration and operations 49 37 8 4 2 0 0 86 6 581
2014 Human resources 63 28 6 3 1 0 0 91 4 138
2014 Financial management 65 27 5 4 0 0 0 92 4 129
2014 Procurement 61 28 0 11 0 0 0 89 11 18
2014 Information management 58 31 5 4 2 0 0 89 5 227
2014 Information technology 52 38 5 3 1 0 0 91 4 644
2014 Internal audit 30 63 0 7 0 0 0 93 7 13
2014 Evaluation 40 33 7 20 0 0 0 73 20 29
2014 Other services to the public 56 34 4 4 2 1 0 90 6 324
2014 None of the above 52 35 6 5 2 0 0 87 7 1161

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 45 34 15 2 4 0 0 79 6 130
2018 Communications or public affairs 48 36 8 4 3 0 0 84 8 93
2018 Access to information and privacy 38 28 13 5 10 5 0 70 16 23
2018 Science and technology 57 32 6 2 2 1 0 90 4 139
2018 Library services 60 33 7 0 0 0 0 93 0 13
2018 Administration and operations 42 39 12 4 2 1 0 83 6 377
2018 Human resources 59 30 6 4 1 0 0 89 5 137
2018 Financial management 55 31 12 2 0 1 0 86 2 109
2018 Information management 45 41 6 2 1 1 3 90 4 140
2018 Information technology 41 43 10 3 1 2 0 85 5 505
2018 Evaluation 54 46 0 0 0 0 0 100 0 28
2018 Data sciences 54 33 7 4 2 1 0 87 5 727
2018 Policy 65 14 17 0 0 3 0 82 0 29
2018 Project management 46 40 8 2 3 1 0 86 5 366
2018 Other services to the public 47 38 6 5 2 2 0 88 6 137
2018 None of the above 43 37 11 5 2 2 1 82 7 529

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 51 37 5 2 2 2 0 90 4 129
2018 Communications or public affairs 46 27 15 4 1 7 0 79 6 94
2018 Access to information and privacy 57 38 4 0 0 0 0 96 0 23
2018 Science and technology 49 40 7 3 1 1 0 89 3 140
2018 Library services 66 17 7 0 0 0 10 92 0 13
2018 Administration and operations 51 36 8 1 0 3 0 90 1 376
2018 Human resources 49 35 11 1 0 4 1 88 1 137
2018 Financial management 61 30 7 1 0 2 0 92 1 109
2018 Information management 45 38 13 1 0 2 1 86 1 141
2018 Information technology 46 36 10 2 1 4 0 86 4 506
2018 Evaluation 45 38 0 7 7 3 0 86 14 29
2018 Data sciences 52 34 7 1 1 4 0 90 3 726
2018 Policy 67 15 11 0 4 4 0 85 4 27
2018 Project management 51 34 10 2 1 2 0 87 3 360
2018 Other services to the public 45 37 10 3 1 3 1 86 3 136
2018 None of the above 48 34 9 3 1 4 0 87 4 531
2017 Client contact centre 47 37 9 3 3 1 0 85 6 137
2017 Health care practitioners 31 36 33 0 0 0 0 67 0 11
2017 Communications or public affairs 50 37 4 1 1 6 1 93 2 102
2017 Access to information and privacy 55 33 0 8 0 5 0 92 8 25
2017 Science and technology 45 41 4 2 2 4 0 91 5 136
2017 Library services 70 23 0 0 0 0 7 100 0 13
2017 Administration and operations 47 33 9 3 2 4 1 85 5 440
2017 Human resources 49 36 11 1 1 1 1 86 2 158
2017 Financial management 59 33 7 1 1 0 0 91 2 121
2017 Procurement 57 25 6 6 0 6 0 87 7 16
2017 Information management 48 36 7 1 5 3 1 87 6 133
2017 Information technology 42 36 12 2 2 6 0 83 4 584
2017 Internal audit 39 31 19 0 11 0 0 71 11 10
2017 Evaluation 54 28 15 0 0 3 0 85 0 35
2017 Data sciences 53 31 7 2 2 4 0 88 4 676
2017 Policy 49 26 7 7 4 7 0 81 12 28
2017 Project management 51 34 9 1 1 3 0 88 2 437
2017 Other services to the public 42 33 14 4 2 5 0 79 6 136
2017 None of the above 46 35 11 2 2 4 1 85 4 873
2014 Client contact centre 47 36 12 1 2 3 0 86 2 176
2014 Health care practitioners 41 40 6 7 0 6 0 86 8 14
2014 Communications or public affairs 54 36 6 1 1 2 0 92 2 89
2014 Access to information and privacy 50 30 10 0 2 7 0 87 3 40
2014 Science and technology 57 34 6 1 0 3 0 93 1 209
2014 Library services 65 29 0 5 0 0 0 95 5 16
2014 Administration and operations 54 34 8 1 1 3 0 90 2 581
2014 Human resources 53 32 8 3 1 2 0 88 4 138
2014 Financial management 56 32 8 2 0 2 0 90 2 129
2014 Procurement 65 24 11 0 0 0 0 89 0 18
2014 Information management 56 30 5 2 0 4 1 91 3 227
2014 Information technology 47 36 10 2 0 4 0 87 2 642
2014 Internal audit 67 33 0 0 0 0 0 100 0 13
2014 Evaluation 42 39 3 7 0 9 0 88 8 28
2014 Other services to the public 52 33 8 2 2 3 1 87 4 324
2014 None of the above 51 32 9 2 1 5 0 88 3 1162

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 51 36 7 2 3 1 0 88 5 130
2018 Communications or public affairs 45 30 8 12 1 4 0 78 13 93
2018 Access to information and privacy 64 32 4 0 0 0 0 96 0 22
2018 Science and technology 53 35 8 1 1 2 0 90 2 140
2018 Library services 69 31 0 0 0 0 0 100 0 13
2018 Administration and operations 53 37 6 2 1 2 0 92 2 377
2018 Human resources 51 33 11 2 0 2 1 86 2 137
2018 Financial management 62 30 6 1 0 1 0 93 1 107
2018 Information management 49 36 12 1 0 1 1 86 1 140
2018 Information technology 46 39 9 2 2 3 0 87 4 507
2018 Evaluation 37 43 7 7 7 0 0 80 14 29
2018 Data sciences 52 35 6 3 2 1 0 88 5 727
2018 Policy 59 28 7 3 3 0 0 86 7 29
2018 Project management 48 39 9 1 2 1 0 88 3 363
2018 Other services to the public 47 38 11 3 1 1 0 85 4 136
2018 None of the above 45 38 9 4 2 3 0 85 5 531
2017 Client contact centre 48 38 6 3 2 4 0 89 5 137
2017 Health care practitioners 19 56 25 0 0 0 0 75 0 11
2017 Communications or public affairs 49 39 6 3 2 1 0 89 5 102
2017 Access to information and privacy 60 32 8 0 0 0 0 92 0 25
2017 Science and technology 40 52 3 4 1 0 0 92 5 136
2017 Library services 61 32 7 0 0 0 0 93 0 13
2017 Administration and operations 52 34 8 3 2 2 0 87 5 441
2017 Human resources 52 36 8 2 0 1 1 90 2 158
2017 Financial management 60 28 10 2 0 0 0 88 2 122
2017 Procurement 82 18 0 0 0 0 0 100 0 16
2017 Information management 53 32 10 2 1 1 1 86 4 132
2017 Information technology 44 39 11 3 1 3 0 85 4 582
2017 Internal audit 39 31 19 11 0 0 0 71 11 10
2017 Evaluation 45 34 18 3 0 0 0 79 3 35
2017 Data sciences 51 36 7 3 2 1 0 88 5 676
2017 Policy 42 41 9 7 0 0 0 83 7 28
2017 Project management 52 33 8 5 1 1 0 86 6 437
2017 Other services to the public 48 34 11 4 1 2 0 83 5 136
2017 None of the above 48 36 10 3 1 2 0 86 4 871
2014 Client contact centre 45 39 11 2 0 3 0 87 2 175
2014 Health care practitioners 33 47 14 0 0 6 0 86 0 14
2014 Communications or public affairs 48 42 3 3 2 1 0 91 6 89
2014 Access to information and privacy 50 30 8 2 2 7 0 87 5 40
2014 Science and technology 52 36 6 3 1 1 0 90 4 208
2014 Library services 60 24 0 11 5 0 0 84 16 16
2014 Administration and operations 50 37 8 3 1 1 0 88 3 581
2014 Human resources 53 31 9 3 1 3 0 86 4 138
2014 Financial management 58 27 10 2 1 2 0 86 4 129
2014 Procurement 59 28 6 6 0 0 0 87 6 18
2014 Information management 53 35 10 2 0 1 0 88 2 227
2014 Information technology 44 37 13 3 1 2 1 83 4 645
2014 Internal audit 49 39 11 0 0 0 0 89 0 13
2014 Evaluation 45 28 14 3 0 9 0 81 4 28
2014 Other services to the public 50 37 9 1 1 1 0 88 2 324
2014 None of the above 46 36 10 3 2 3 0 84 5 1162

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 54 34 8 2 2 0 0 88 4 129
2018 Communications or public affairs 54 32 8 5 0 0 0 86 5 93
2018 Access to information and privacy 57 29 9 4 0 0 0 87 4 23
2018 Science and technology 58 32 5 2 1 1 0 91 4 140
2018 Library services 69 31 0 0 0 0 0 100 0 13
2018 Administration and operations 60 31 6 2 1 1 0 92 3 377
2018 Human resources 60 27 10 2 1 0 0 87 3 137
2018 Financial management 69 24 7 1 0 0 0 93 1 108
2018 Information management 57 31 11 1 0 0 1 88 1 141
2018 Information technology 51 36 7 3 2 1 0 88 5 505
2018 Evaluation 57 33 3 0 7 0 0 90 7 29
2018 Data sciences 61 30 5 2 2 0 0 92 4 724
2018 Policy 72 14 10 3 0 0 0 86 3 29
2018 Project management 53 36 7 1 2 0 1 89 3 362
2018 Other services to the public 56 32 8 3 1 0 0 88 4 135
2018 None of the above 54 34 7 3 2 1 0 88 5 529
2017 Client contact centre 46 43 6 1 3 0 0 90 5 137
2017 Health care practitioners 54 46 0 0 0 0 0 100 0 11
2017 Communications or public affairs 60 30 6 2 2 0 0 90 4 101
2017 Access to information and privacy 61 35 4 0 0 0 0 96 0 25
2017 Science and technology 55 35 7 2 1 1 0 90 3 136
2017 Library services 61 39 0 0 0 0 0 100 0 13
2017 Administration and operations 57 31 7 2 2 1 0 89 4 441
2017 Human resources 61 31 6 1 1 0 0 92 2 157
2017 Financial management 71 22 5 2 0 0 0 93 2 122
2017 Procurement 69 31 0 0 0 0 0 100 0 16
2017 Information management 60 29 7 4 0 0 0 89 4 133
2017 Information technology 49 38 9 2 2 0 0 87 4 585
2017 Internal audit 38 30 21 10 0 0 0 69 10 10
2017 Evaluation 56 33 8 3 0 0 0 89 3 35
2017 Data sciences 58 32 6 3 1 0 0 90 4 675
2017 Policy 68 18 7 7 0 0 0 86 7 28
2017 Project management 56 32 6 2 3 0 0 88 5 438
2017 Other services to the public 57 34 5 2 1 0 0 92 3 135
2017 None of the above 53 34 8 3 1 1 0 88 4 875
2014 Client contact centre 47 43 8 1 0 0 0 90 2 176
2014 Health care practitioners 60 27 12 0 0 0 0 88 0 14
2014 Communications or public affairs 58 32 4 3 2 0 0 90 6 89
2014 Access to information and privacy 60 29 5 0 2 3 0 92 3 40
2014 Science and technology 60 31 6 1 2 0 0 91 3 209
2014 Library services 61 34 0 5 0 0 0 95 5 16
2014 Administration and operations 56 36 5 1 1 0 0 92 2 580
2014 Human resources 60 32 4 2 0 1 0 93 2 138
2014 Financial management 60 32 5 2 1 2 0 93 2 129
2014 Procurement 59 30 6 0 0 5 0 94 0 18
2014 Information management 57 30 9 3 1 0 0 88 3 227
2014 Information technology 47 39 10 3 1 0 0 86 4 645
2014 Internal audit 73 27 0 0 0 0 0 100 0 13
2014 Evaluation 56 40 0 0 3 0 0 97 3 29
2014 Other services to the public 55 34 7 2 2 0 0 90 4 323
2014 None of the above 50 34 10 3 2 1 0 85 5 1160

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 31 19 6 4 5 5 67 12 130
2018 Communications or public affairs 30 30 14 9 5 3 7 68 16 94
2018 Access to information and privacy 23 29 13 20 4 7 4 58 27 23
2018 Science and technology 38 33 10 1 3 6 8 83 5 138
2018 Library services 57 29 7 0 0 0 7 92 0 13
2018 Administration and operations 26 33 17 8 6 5 5 66 16 377
2018 Human resources 40 28 11 6 2 6 6 77 10 136
2018 Financial management 33 39 9 2 4 8 5 83 6 109
2018 Information management 31 38 16 2 2 4 6 78 5 140
2018 Information technology 25 41 15 3 4 7 4 75 8 505
2018 Evaluation 23 57 7 0 0 7 7 92 0 28
2018 Data sciences 32 29 12 6 4 10 7 73 12 728
2018 Policy 38 17 24 0 10 7 3 62 12 29
2018 Project management 27 37 15 8 5 3 5 69 15 367
2018 Other services to the public 19 37 16 6 5 6 10 67 14 137
2018 None of the above 28 32 15 9 3 8 5 69 14 529
2017 Client contact centre 30 34 10 10 5 7 5 73 16 138
2017 Health care practitioners 23 29 23 8 0 8 10 63 9 11
2017 Communications or public affairs 31 37 13 8 2 4 5 75 11 102
2017 Access to information and privacy 47 27 4 0 5 17 0 90 6 25
2017 Science and technology 34 35 11 2 3 4 10 81 7 136
2017 Library services 53 25 0 0 0 16 7 100 0 13
2017 Administration and operations 30 30 15 8 5 7 5 68 15 439
2017 Human resources 50 20 10 6 3 2 8 79 10 158
2017 Financial management 41 32 8 5 3 6 5 82 9 122
2017 Procurement 51 31 18 0 0 0 0 82 0 16
2017 Information management 43 27 9 6 2 8 6 81 9 133
2017 Information technology 32 33 12 6 3 7 7 76 10 585
2017 Internal audit 11 29 21 20 10 0 10 44 33 10
2017 Evaluation 48 27 6 5 0 3 11 87 6 35
2017 Data sciences 38 28 7 4 5 7 11 80 12 674
2017 Policy 54 19 4 7 0 7 10 88 8 28
2017 Project management 28 35 13 8 6 4 7 70 15 438
2017 Other services to the public 33 33 13 5 3 5 7 75 9 135
2017 None of the above 35 30 12 5 6 6 7 74 13 876
2014 Client contact centre 35 30 17 7 3 5 2 70 11 174
2014 Health care practitioners 52 7 35 7 0 0 0 58 7 13
2014 Communications or public affairs 40 39 8 4 4 0 4 83 9 89
2014 Access to information and privacy 56 20 3 10 2 3 7 84 13 40
2014 Science and technology 44 26 10 3 5 8 6 80 9 209
2014 Library services 37 34 17 12 0 0 0 71 12 16
2014 Administration and operations 35 33 11 8 5 4 4 74 14 579
2014 Human resources 41 31 16 3 4 3 3 76 7 138
2014 Financial management 46 27 8 2 2 10 4 86 4 129
2014 Procurement 44 31 12 6 0 6 0 81 6 18
2014 Information management 42 33 11 3 4 2 5 80 8 227
2014 Information technology 38 30 13 6 2 5 7 77 9 645
2014 Internal audit 6 43 11 14 7 18 0 61 25 13
2014 Evaluation 13 34 9 24 13 3 3 51 40 29
2014 Other services to the public 37 29 11 5 3 7 9 78 9 324
2014 None of the above 34 32 13 6 5 6 5 73 12 1160

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 38 15 6 2 4 1 76 9 129
2018 Communications or public affairs 33 38 10 11 2 3 3 76 14 92
2018 Access to information and privacy 22 57 17 4 0 0 0 79 4 22
2018 Science and technology 29 38 13 8 3 5 3 73 13 140
2018 Library services 52 48 0 0 0 0 0 100 0 13
2018 Administration and operations 39 39 12 4 2 3 1 81 7 376
2018 Human resources 39 38 9 10 2 1 0 78 13 135
2018 Financial management 35 36 14 9 2 3 1 74 12 109
2018 Information management 36 40 10 8 1 3 2 80 10 139
2018 Information technology 24 43 16 6 4 4 2 72 11 506
2018 Evaluation 23 47 17 10 3 0 0 70 13 29
2018 Data sciences 29 40 13 10 4 3 3 72 14 724
2018 Policy 35 28 14 10 10 3 0 64 21 29
2018 Project management 33 44 9 8 2 1 2 80 11 365
2018 Other services to the public 41 38 11 4 2 2 1 82 7 136
2018 None of the above 33 34 13 9 3 6 2 73 13 531
2017 Client contact centre 35 37 16 3 5 4 1 75 9 137
2017 Health care practitioners 23 52 8 10 0 8 0 81 11 11
2017 Communications or public affairs 46 36 4 7 2 6 0 87 9 102
2017 Access to information and privacy 49 35 5 3 0 8 0 91 4 24
2017 Science and technology 26 48 11 6 3 4 1 78 10 136
2017 Library services 53 41 0 0 7 0 0 93 7 13
2017 Administration and operations 39 34 11 6 5 2 3 77 11 441
2017 Human resources 47 33 6 9 1 3 1 83 11 157
2017 Financial management 41 38 11 6 1 4 0 82 7 122
2017 Procurement 63 25 6 0 0 6 0 93 0 16
2017 Information management 42 34 10 5 2 4 2 81 8 132
2017 Information technology 32 40 13 5 4 5 2 76 10 585
2017 Internal audit 30 50 10 0 11 0 0 80 11 10
2017 Evaluation 34 40 12 9 3 0 3 76 12 35
2017 Data sciences 36 37 11 7 3 4 1 78 10 675
2017 Policy 45 31 6 7 7 4 0 79 15 28
2017 Project management 43 35 11 5 2 2 1 81 7 438
2017 Other services to the public 37 47 9 4 1 0 1 86 5 135
2017 None of the above 37 35 11 8 4 3 2 76 13 870
2014 Client contact centre 27 46 15 7 1 2 3 76 8 176
2014 Health care practitioners 49 20 6 0 12 0 13 79 14 14
2014 Communications or public affairs 37 45 6 2 4 5 0 87 7 89
2014 Access to information and privacy 44 32 10 7 3 5 0 79 10 40
2014 Science and technology 36 43 13 4 2 1 1 81 6 209
2014 Library services 49 27 6 5 0 5 6 86 6 16
2014 Administration and operations 42 38 9 4 2 3 1 84 7 579
2014 Human resources 47 37 6 2 3 4 1 89 5 138
2014 Financial management 39 37 15 4 2 1 2 78 7 129
2014 Procurement 44 43 6 6 0 0 0 88 6 18
2014 Information management 46 35 9 5 3 3 0 83 7 227
2014 Information technology 30 40 13 7 3 5 2 75 10 645
2014 Internal audit 11 64 24 0 0 0 0 76 0 13
2014 Evaluation 29 44 13 7 3 0 3 76 10 29
2014 Other services to the public 41 37 7 7 4 4 1 82 11 324
2014 None of the above 35 37 13 6 3 4 1 77 9 1162

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 43 34 18 3 2 0 0 77 5 127
2018 Communications or public affairs 37 40 15 3 2 3 0 79 5 91
2018 Access to information and privacy 44 49 4 3 0 0 0 93 3 23
2018 Science and technology 42 39 10 6 1 2 0 83 7 139
2018 Library services 52 48 0 0 0 0 0 100 0 13
2018 Administration and operations 41 41 12 3 1 2 0 84 5 375
2018 Human resources 41 42 13 3 0 1 0 84 3 135
2018 Financial management 45 42 11 1 0 1 0 88 1 109
2018 Information management 40 38 17 4 0 1 1 79 4 140
2018 Information technology 31 44 14 5 2 4 0 78 7 503
2018 Evaluation 27 52 11 0 7 3 0 82 7 28
2018 Data sciences 40 39 12 4 3 2 0 81 6 724
2018 Policy 52 31 10 7 0 0 0 83 7 29
2018 Project management 39 41 14 3 2 1 0 81 5 361
2018 Other services to the public 45 32 18 4 1 1 0 78 4 137
2018 None of the above 35 41 13 6 2 4 0 79 8 529

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 23 19 11 15 12 3 47 31 128
2018 Communications or public affairs 19 27 15 12 12 10 4 54 29 94
2018 Access to information and privacy 17 36 9 21 0 8 8 64 25 23
2018 Science and technology 23 31 15 8 8 9 6 64 19 140
2018 Library services 46 34 7 0 7 7 0 85 7 13
2018 Administration and operations 23 32 18 12 9 5 2 59 22 377
2018 Human resources 22 33 15 13 8 7 3 61 23 137
2018 Financial management 21 29 22 9 6 10 5 58 17 108
2018 Information management 23 26 21 15 6 7 2 54 23 139
2018 Information technology 17 27 19 11 9 14 3 53 24 506
2018 Evaluation 20 40 10 11 13 7 0 63 26 29
2018 Data sciences 21 25 19 10 9 14 2 55 22 726
2018 Policy 29 11 18 14 7 14 7 50 27 28
2018 Project management 18 23 22 11 13 11 3 48 27 366
2018 Other services to the public 26 19 21 11 11 10 2 52 24 135
2018 None of the above 17 21 20 15 10 14 3 46 31 532
2017 Client contact centre 13 27 15 13 15 11 6 48 33 137
2017 Health care practitioners 0 52 15 15 0 17 0 63 19 11
2017 Communications or public affairs 18 30 17 9 9 14 3 57 22 102
2017 Access to information and privacy 12 41 11 21 3 4 8 60 27 25
2017 Science and technology 13 32 16 13 10 12 4 53 28 135
2017 Library services 30 23 0 32 0 9 7 62 38 13
2017 Administration and operations 19 26 18 13 11 10 2 52 27 441
2017 Human resources 23 25 17 14 11 7 4 54 28 158
2017 Financial management 23 24 20 13 5 11 4 56 20 122
2017 Procurement 37 26 6 6 6 18 0 77 15 16
2017 Information management 19 22 19 11 12 15 2 50 27 133
2017 Information technology 16 26 17 13 9 17 2 52 27 585
2017 Internal audit 0 31 11 10 20 20 10 44 41 10
2017 Evaluation 18 12 15 20 12 14 9 39 42 35
2017 Data sciences 19 22 18 13 8 15 4 51 27 675
2017 Policy 18 33 7 7 18 17 0 62 30 28
2017 Project management 16 19 20 16 15 9 5 41 36 437
2017 Other services to the public 19 21 17 9 13 15 6 51 27 135
2017 None of the above 17 19 18 13 14 15 5 44 34 873
2014 Client contact centre 12 25 20 14 12 14 3 45 31 176
2014 Health care practitioners 7 33 20 7 20 12 0 47 31 14
2014 Communications or public affairs 9 29 23 11 9 14 5 47 25 89
2014 Access to information and privacy 24 29 18 8 10 10 3 60 20 40
2014 Science and technology 17 28 18 12 9 12 5 54 25 209
2014 Library services 25 11 17 12 12 12 11 46 31 16
2014 Administration and operations 15 23 17 13 13 14 4 47 31 580
2014 Human resources 19 20 18 19 7 11 6 47 31 138
2014 Financial management 13 29 17 14 8 15 4 52 27 129
2014 Procurement 27 16 22 11 12 11 0 49 26 18
2014 Information management 23 25 18 10 12 10 2 54 25 226
2014 Information technology 13 24 23 12 11 15 3 45 28 645
2014 Internal audit 0 23 19 7 32 7 12 28 48 13
2014 Evaluation 10 17 27 3 29 7 7 31 38 29
2014 Other services to the public 15 20 20 17 11 12 5 43 33 324
2014 None of the above 13 20 18 16 13 17 3 41 37 1161

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 11 89 130
2018 Communications or public affairs 8 92 94
2018 Science and technology 5 95 139
2018 Library services 0 100 13
2018 Administration and operations 8 92 376
2018 Human resources 8 92 137
2018 Financial management 5 95 109
2018 Information management 8 92 141
2018 Information technology 9 91 505
2018 Data sciences 10 90 727
2018 Project management 9 91 367
2018 Other services to the public 9 91 136
2018 None of the above 8 92 529

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 48 14
2018 Administration and operations 54 31
2018 Information management 47 11
2018 Information technology 52 44
2018 Data sciences 36 72
2018 Project management 56 34
2018 Other services to the public 52 12
2018 None of the above 41 45

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 55 14
2018 Administration and operations 53 31
2018 Information management 51 11
2018 Information technology 53 44
2018 Data sciences 72 72
2018 Project management 47 34
2018 None of the above 64 45

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Information management 0 11
2018 Data sciences 9 72
2018 Project management 15 34

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 14
2018 Administration and operations 0 31
2018 Human resources 0 11
2018 Information management 0 11
2018 Data sciences 0 72
2018 Project management 0 34
2018 Other services to the public 0 12
2018 None of the above 0 45

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 14
2018 Human resources 0 11
2018 Information management 0 11
2018 Project management 0 34

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 31
2018 Human resources 0 11
2018 Information management 0 11
2018 Data sciences 0 72
2018 Project management 0 34
2018 Other services to the public 0 12
2018 None of the above 0 45

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Human resources 0 11
2018 Information management 0 11
2018 Information technology 12 44
2018 Other services to the public 0 12

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 42 14
2018 Administration and operations 22 31
2018 Human resources 55 11
2018 Information technology 50 44
2018 Data sciences 38 72
2018 Project management 44 34
2018 None of the above 31 45

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 33 14
2018 Administration and operations 39 31
2018 Human resources 45 11
2018 Information technology 20 44
2018 Data sciences 42 72
2018 Project management 26 34
2018 None of the above 31 45

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Administration and operations 46 31
2018 Information technology 41 44
2018 Data sciences 43 72
2018 Project management 50 34
2018 None of the above 41 45

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 45 31
2018 Information management 51 11
2018 Information technology 25 44
2018 Data sciences 41 72
2018 Project management 41 34
2018 None of the above 37 45

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 14
2018 Administration and operations 30 31
2018 Information technology 30 44
2018 Data sciences 33 72
2018 Project management 41 34
2018 None of the above 28 45

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 67 14
2018 Administration and operations 51 31
2018 Information technology 57 44
2018 Data sciences 49 72
2018 Project management 50 34
2018 Other services to the public 42 12
2018 None of the above 58 45

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 35 14
2018 Administration and operations 23 31
2018 Information technology 25 44
2018 Data sciences 25 72
2018 Project management 38 34
2018 Other services to the public 52 12
2018 None of the above 32 45

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 14
2018 Administration and operations 0 31
2018 Human resources 0 11
2018 Information management 0 11
2018 Information technology 0 44
2018 Project management 0 34
2018 Other services to the public 0 12
2018 None of the above 0 45

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Human resources 0 11
2018 Information management 0 11
2018 Data sciences 10 72

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Human resources 0 11
2018 Information technology 14 44
2018 Data sciences 10 72
2018 None of the above 11 45

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 44 14
2018 Administration and operations 40 31
2018 Information technology 41 44
2018 Data sciences 42 72
2018 Project management 53 34
2018 Other services to the public 58 12
2018 None of the above 53 45

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Information technology 20 44
2018 Data sciences 20 72
2018 Project management 21 34
2018 None of the above 11 45

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 23 31
2018 Human resources 0 11
2018 Data sciences 14 72
2018 Project management 24 34
2018 None of the above 20 45

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 53 14
2018 Administration and operations 61 31
2018 Human resources 53 11
2018 Information management 43 11
2018 Information technology 50 44
2018 Data sciences 53 72
2018 Project management 62 34
2018 Other services to the public 52 12
2018 None of the above 47 44

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 34 14
2018 Administration and operations 32 31
2018 Information technology 23 44
2018 Data sciences 25 72
2018 Project management 32 34
2018 Other services to the public 42 12
2018 None of the above 33 44

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Information management 0 11
2018 Data sciences 10 72
2018 Project management 0 34

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Human resources 0 11
2018 Information management 0 11
2018 Information technology 16 44
2018 Data sciences 11 72
2018 Project management 0 34
2018 None of the above 23 44

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Human resources 0 11
2018 Other services to the public 0 12

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 31
2018 Human resources 0 11
2018 Information management 0 11
2018 Project management 0 34
2018 Other services to the public 0 12

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Information management 0 11
2018 Data sciences 17 72
2018 None of the above 11 44

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Information management 0 11
2018 Information technology 11 44
2018 Data sciences 10 72
2018 Project management 18 34

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 40 14
2018 Administration and operations 20 31
2018 Information technology 30 44
2018 Data sciences 33 72
2018 Project management 29 34
2018 None of the above 31 44

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Information management 0 11
2018 Information technology 14 41
2018 Data sciences 19 70
2018 Other services to the public 0 12

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 16 31
2018 Information technology 25 41
2018 Data sciences 26 70
2018 Project management 26 34
2018 None of the above 16 42

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 13
2018 Information management 0 11
2018 Information technology 19 41
2018 Data sciences 13 70
2018 Project management 15 34

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Other services to the public 0 12

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Human resources 0 11
2018 Information technology 12 41
2018 Data sciences 9 70
2018 None of the above 20 42

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 16 31
2018 Human resources 0 11
2018 Data sciences 12 70
2018 None of the above 13 42

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 13
2018 Information management 0 11
2018 Data sciences 14 70
2018 Project management 15 34

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Human resources 0 11
2018 Information technology 20 41
2018 Data sciences 9 70
2018 Project management 15 34
2018 None of the above 14 42

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Human resources 0 11
2018 Information technology 17 41
2018 Data sciences 10 70
2018 Project management 15 34
2018 None of the above 14 42

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 32 31
2018 Information technology 27 41
2018 Data sciences 23 70
2018 Project management 29 34
2018 None of the above 27 42

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Human resources 0 11
2018 Data sciences 10 70
2018 None of the above 17 42

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 42 13
2018 Administration and operations 44 31
2018 Information management 56 11
2018 Information technology 39 41
2018 Data sciences 42 70
2018 Project management 38 34
2018 Other services to the public 50 12
2018 None of the above 63 42

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Human resources 0 11
2018 Information management 0 11
2018 Information technology 0 41
2018 Other services to the public 0 12

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 38 13
2018 Administration and operations 48 31
2018 Human resources 49 11
2018 Information technology 47 41
2018 Data sciences 44 70
2018 Project management 56 34
2018 Other services to the public 41 12
2018 None of the above 66 42

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 13
2018 Human resources 0 11
2018 Information management 0 11
2018 Information technology 0 41
2018 Project management 0 34
2018 Other services to the public 0 12

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 13
2018 Information technology 12 41
2018 Data sciences 10 70
2018 Project management 21 34
2018 Other services to the public 0 12

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 18 23 2 5 27 3 57 11 128
2018 Communications or public affairs 14 19 20 7 4 31 6 51 18 93
2018 Access to information and privacy 30 26 13 4 0 22 4 77 6 23
2018 Science and technology 18 17 10 3 3 39 10 69 13 139
2018 Library services 30 24 7 0 0 21 19 88 0 13
2018 Administration and operations 26 23 16 4 2 22 7 68 9 375
2018 Human resources 25 19 18 7 2 23 6 62 12 137
2018 Financial management 34 22 12 2 0 23 7 80 3 109
2018 Information management 22 19 14 5 1 27 11 66 11 139
2018 Information technology 19 20 15 4 3 32 5 64 12 507
2018 Evaluation 0 28 14 0 7 41 11 58 13 29
2018 Data sciences 20 15 14 3 4 37 8 62 13 724
2018 Policy 14 11 7 11 0 46 11 58 25 28
2018 Project management 20 28 17 5 4 23 3 64 13 365
2018 Other services to the public 18 26 15 4 4 28 5 65 13 135
2018 None of the above 16 15 17 6 4 33 9 53 18 529
2017 Client contact centre 17 27 13 2 6 25 10 68 12 138
2017 Health care practitioners 11 19 10 0 0 33 27 76 0 11
2017 Communications or public affairs 21 22 16 7 2 26 5 64 13 102
2017 Access to information and privacy 29 16 16 5 0 27 8 69 7 25
2017 Science and technology 13 26 15 2 1 29 14 68 6 136
2017 Library services 28 0 7 0 0 49 16 80 0 13
2017 Administration and operations 28 21 14 4 5 22 7 69 12 440
2017 Human resources 29 21 18 4 2 23 3 68 8 158
2017 Financial management 31 20 13 1 0 28 8 79 1 122
2017 Procurement 49 31 0 0 0 14 6 100 0 16
2017 Information management 28 15 15 5 4 27 5 63 14 133
2017 Information technology 20 19 16 4 2 32 7 64 10 583
2017 Internal audit 10 31 10 11 11 19 9 57 29 10
2017 Evaluation 16 6 19 3 9 23 24 42 23 34
2017 Data sciences 19 14 12 4 3 37 10 64 14 676
2017 Policy 27 12 14 0 14 25 7 58 21 28
2017 Project management 21 22 15 4 5 25 8 64 13 438
2017 Other services to the public 21 17 20 3 2 27 11 61 7 136
2017 None of the above 19 15 17 4 3 32 9 59 13 872
2014 Client contact centre 16 25 15 6 3 28 8 64 13 176
2014 Health care practitioners 12 49 6 0 14 6 13 76 17 14
2014 Communications or public affairs 19 19 19 6 2 26 10 58 12 89
2014 Access to information and privacy 26 12 8 5 2 42 5 72 14 40
2014 Science and technology 17 16 11 4 2 38 12 66 12 209
2014 Library services 13 28 6 5 0 16 30 78 10 16
2014 Administration and operations 22 21 16 4 3 25 9 64 12 580
2014 Human resources 20 23 13 2 3 28 11 71 8 138
2014 Financial management 28 21 12 2 2 27 9 75 6 129
2014 Procurement 23 33 11 6 0 26 0 77 8 18
2014 Information management 23 20 15 2 2 30 7 70 6 227
2014 Information technology 17 17 15 4 2 36 10 63 10 645
2014 Internal audit 13 19 0 7 0 50 11 82 18 13
2014 Evaluation 10 20 17 7 3 32 10 53 18 29
2014 Other services to the public 20 14 13 3 2 38 9 64 10 324
2014 None of the above 16 18 17 4 3 32 10 58 14 1161

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 41 29 19 3 2 6 0 75 6 130
2018 Communications or public affairs 34 36 11 4 3 12 0 80 8 93
2018 Access to information and privacy 38 46 8 4 0 3 0 87 4 23
2018 Science and technology 35 41 10 2 2 10 0 85 5 138
2018 Library services 60 17 14 0 0 0 10 85 0 13
2018 Administration and operations 42 32 14 4 3 5 0 78 7 373
2018 Human resources 39 31 17 4 1 6 1 76 6 137
2018 Financial management 44 40 11 2 0 3 0 87 2 109
2018 Information management 35 36 13 3 0 11 2 81 4 139
2018 Information technology 36 37 13 3 2 9 0 80 5 508
2018 Evaluation 16 45 7 3 7 18 3 78 12 29
2018 Data sciences 39 34 10 4 2 10 1 82 7 727
2018 Policy 29 36 7 4 0 21 4 86 5 28
2018 Project management 41 33 15 4 3 4 0 78 7 365
2018 Other services to the public 35 35 13 9 1 7 0 76 11 136
2018 None of the above 35 29 19 4 2 10 1 72 7 530
2017 Client contact centre 36 36 12 4 3 9 1 79 7 138
2017 Health care practitioners 19 64 10 0 0 8 0 89 0 11
2017 Communications or public affairs 38 37 11 3 2 9 0 83 6 101
2017 Access to information and privacy 53 24 12 0 0 12 0 87 0 25
2017 Science and technology 32 48 11 1 3 5 0 84 4 136
2017 Library services 61 23 0 7 0 9 0 92 8 13
2017 Administration and operations 42 34 9 4 3 8 0 83 8 441
2017 Human resources 42 30 14 3 1 6 3 79 5 157
2017 Financial management 50 32 7 0 1 9 1 91 1 122
2017 Procurement 69 25 0 0 0 0 6 100 0 16
2017 Information management 45 25 16 3 4 7 0 76 7 133
2017 Information technology 37 32 12 4 1 13 1 80 6 582
2017 Internal audit 20 41 10 0 11 18 0 75 13 10
2017 Evaluation 33 26 15 0 9 18 0 71 11 35
2017 Data sciences 39 33 10 3 4 10 2 81 7 675
2017 Policy 40 27 8 7 8 11 0 75 17 27
2017 Project management 39 36 13 4 3 3 2 79 7 436
2017 Other services to the public 43 34 8 4 2 7 2 85 6 134
2017 None of the above 36 32 13 3 2 12 2 79 6 874
2014 Client contact centre 26 39 16 3 1 14 1 77 4 175
2014 Health care practitioners 20 33 14 0 14 7 13 66 17 14
2014 Communications or public affairs 28 39 19 1 2 10 1 75 4 89
2014 Access to information and privacy 37 27 13 5 2 16 0 76 8 40
2014 Science and technology 38 34 11 3 1 12 0 83 5 209
2014 Library services 18 41 12 5 0 5 18 77 7 16
2014 Administration and operations 39 34 12 4 2 9 1 81 6 579
2014 Human resources 33 38 12 1 3 10 3 82 4 138
2014 Financial management 43 32 11 0 1 10 4 87 1 129
2014 Procurement 40 34 6 0 0 20 0 93 0 18
2014 Information management 39 36 12 1 2 8 2 83 3 227
2014 Information technology 32 33 13 3 1 15 2 79 5 645
2014 Internal audit 37 19 0 7 0 25 11 89 11 13
2014 Evaluation 24 30 29 10 0 7 0 58 11 29
2014 Other services to the public 38 28 14 3 0 15 2 79 4 324
2014 None of the above 31 34 15 3 2 13 1 76 6 1160

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 7 93 130
2018 Communications or public affairs 5 95 94
2018 Library services 0 100 13
2018 Administration and operations 3 97 376
2018 Information management 7 93 140
2018 Information technology 5 95 505
2018 Data sciences 5 95 727
2018 Project management 4 96 367
2018 Other services to the public 6 94 136
2018 None of the above 4 96 530

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 40 12
2018 Information technology 33 27
2018 Data sciences 29 38
2018 Project management 47 15
2018 None of the above 29 20

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Information technology 78 27
2018 Data sciences 87 38
2018 None of the above 75 20

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Information management 0 10
2018 Data sciences 0 38
2018 None of the above 0 20

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Information management 0 10
2018 Data sciences 0 38
2018 Project management 0 15
2018 None of the above 0 20

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Information technology 19 27

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Information management 0 10
2018 Data sciences 0 38
2018 None of the above 0 20

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Information technology 22 27
2018 Project management 0 15

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Information technology 26 27
2018 Data sciences 31 38
2018 None of the above 24 21

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Information technology 18 27
2018 Data sciences 37 38

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Information management 0 10
2018 Information technology 19 27

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Information management 0 10

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 42 12
2018 Information technology 33 27
2018 Data sciences 23 38
2018 Project management 47 15
2018 None of the above 34 21

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Data sciences 21 38
2018 None of the above 44 21

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Information management 0 10
2018 Data sciences 0 38

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Information management 0 10
2018 Data sciences 0 38
2018 Project management 0 15
2018 None of the above 0 21

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Data sciences 0 38
2018 Project management 0 15
2018 None of the above 0 21

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Information management 0 10
2018 Information technology 19 27

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Information management 0 10
2018 Data sciences 0 38
2018 Project management 0 15
2018 None of the above 0 21

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 43 12
2018 Information technology 29 27
2018 Data sciences 26 38

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Information management 0 10
2018 Data sciences 0 38
2018 Project management 0 15
2018 None of the above 0 21

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Information technology 19 27
2018 None of the above 25 21

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 40 12
2018 Data sciences 38 38
2018 None of the above 39 21

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Data sciences 15 38

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Project management 0 15

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Information technology 18 27
2018 Data sciences 13 38
2018 Project management 0 15

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Information management 0 10
2018 Project management 0 15
2018 None of the above 0 21

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Project management 0 15

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Information technology 0 27
2018 Data sciences 13 38
2018 Project management 0 15

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Project management 0 15

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Information management 51 10
2018 Information technology 49 27
2018 Data sciences 37 38
2018 None of the above 48 21

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 None of the above 0 19

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Data sciences 15 37
2018 Project management 33 15

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Project management 0 15
2018 None of the above 0 19

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Data sciences 0 37
2018 Project management 0 15
2018 None of the above 0 19

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Project management 0 15

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Data sciences 0 37
2018 Project management 0 15

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Data sciences 16 37

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Information technology 30 26
2018 Data sciences 35 37

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Data sciences 16 37

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Information technology 46 26
2018 Data sciences 49 37
2018 Project management 47 15
2018 None of the above 43 19

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Information technology 0 26
2018 Project management 0 15
2018 None of the above 0 19

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Information technology 70 26
2018 Data sciences 57 37
2018 Project management 53 15

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Project management 0 15
2018 None of the above 0 19

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 12
2018 Information technology 19 26
2018 Data sciences 14 37
2018 Project management 0 15

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 17 19 6 2 31 5 59 12 129
2018 Communications or public affairs 17 19 20 2 2 33 7 60 7 94
2018 Access to information and privacy 30 26 17 0 0 22 4 77 0 23
2018 Science and technology 21 15 10 2 1 42 9 73 6 139
2018 Library services 30 24 0 0 0 36 10 100 0 13
2018 Administration and operations 28 24 14 2 1 25 6 75 4 377
2018 Human resources 27 18 21 2 0 25 7 65 3 136
2018 Financial management 30 25 14 0 0 26 6 80 0 109
2018 Information management 24 19 15 2 2 28 10 69 7 140
2018 Information technology 21 19 15 2 2 35 6 69 6 508
2018 Evaluation 3 29 7 0 7 48 7 71 14 29
2018 Data sciences 19 15 12 3 2 41 7 66 10 724
2018 Policy 17 14 10 0 0 52 7 75 0 29
2018 Project management 22 23 19 1 3 29 4 66 6 362
2018 Other services to the public 20 22 18 2 1 31 5 67 5 137
2018 None of the above 16 15 18 3 3 37 8 57 10 529
2017 Client contact centre 16 29 10 2 4 32 8 74 10 138
2017 Health care practitioners 11 27 17 0 0 25 20 68 0 11
2017 Communications or public affairs 23 23 18 1 0 31 4 71 2 102
2017 Access to information and privacy 25 24 7 0 0 40 4 87 0 25
2017 Science and technology 17 23 9 1 0 37 13 80 1 136
2017 Library services 28 7 0 0 0 58 7 100 0 13
2017 Administration and operations 28 18 15 3 2 28 7 71 6 441
2017 Human resources 32 19 15 3 1 25 6 74 5 158
2017 Financial management 29 23 10 0 0 28 8 83 0 121
2017 Procurement 55 25 6 0 0 8 6 93 0 16
2017 Information management 27 9 21 1 4 35 4 59 7 133
2017 Information technology 19 18 16 1 2 37 7 66 6 584
2017 Internal audit 0 31 10 0 0 40 20 76 0 10
2017 Evaluation 24 14 15 3 3 17 24 65 10 35
2017 Data sciences 19 15 11 2 2 44 7 69 9 673
2017 Policy 27 16 18 4 4 25 7 63 11 28
2017 Project management 23 17 18 2 2 30 8 65 7 437
2017 Other services to the public 21 15 13 6 0 35 9 65 11 135
2017 None of the above 20 16 15 2 2 37 9 66 7 877
2014 Client contact centre 20 24 15 1 0 35 5 72 2 175
2014 Health care practitioners 20 36 20 0 0 12 13 74 0 14
2014 Communications or public affairs 17 21 17 0 1 39 4 69 2 89
2014 Access to information and privacy 26 20 0 5 0 41 8 90 10 40
2014 Science and technology 17 17 10 1 1 42 12 73 6 208
2014 Library services 13 28 12 0 0 23 24 78 0 16
2014 Administration and operations 23 22 14 2 2 29 7 72 6 580
2014 Human resources 21 21 12 2 1 29 13 74 5 138
2014 Financial management 34 19 13 1 1 25 8 79 2 129
2014 Procurement 22 30 11 0 0 31 6 82 0 18
2014 Information management 25 20 15 1 1 33 5 73 3 227
2014 Information technology 19 17 15 2 1 39 8 68 4 645
2014 Internal audit 7 26 0 0 0 56 11 100 0 13
2014 Evaluation 10 17 17 7 3 36 10 50 19 29
2014 Other services to the public 16 16 13 1 2 45 7 66 7 324
2014 None of the above 16 17 15 2 1 39 9 64 7 1161

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 37 29 19 4 2 8 1 72 7 128
2018 Communications or public affairs 34 32 12 3 3 14 2 79 8 94
2018 Access to information and privacy 47 36 9 0 0 8 0 91 0 22
2018 Science and technology 38 37 10 2 1 11 0 85 4 140
2018 Library services 60 17 7 0 0 7 10 92 0 13
2018 Administration and operations 44 33 13 2 2 7 0 82 4 375
2018 Human resources 41 30 18 2 0 8 1 78 2 137
2018 Financial management 43 40 11 0 0 6 0 88 0 109
2018 Information management 38 33 14 1 2 9 2 81 3 140
2018 Information technology 36 36 11 2 2 11 1 83 4 507
2018 Evaluation 16 43 3 3 10 21 3 78 17 29
2018 Data sciences 40 31 10 2 2 13 1 83 5 727
2018 Policy 31 28 7 3 0 28 3 85 5 29
2018 Project management 44 29 15 2 3 5 1 78 5 366
2018 Other services to the public 35 35 15 3 1 10 1 79 4 137
2018 None of the above 36 29 16 3 2 13 2 76 5 532
2017 Client contact centre 32 39 10 5 2 12 1 81 8 137
2017 Health care practitioners 11 64 17 0 0 8 0 81 0 11
2017 Communications or public affairs 41 40 7 0 1 12 0 91 1 102
2017 Access to information and privacy 67 8 16 0 0 10 0 83 0 24
2017 Science and technology 33 42 7 0 1 14 2 90 2 136
2017 Library services 54 37 0 0 0 0 9 100 0 13
2017 Administration and operations 45 30 11 2 2 9 1 84 4 440
2017 Human resources 47 26 14 3 1 7 2 80 4 158
2017 Financial management 51 35 6 0 0 7 1 93 0 121
2017 Procurement 63 25 6 0 0 0 6 93 0 16
2017 Information management 44 27 14 1 4 10 1 80 5 133
2017 Information technology 37 33 10 2 1 14 2 83 4 583
2017 Internal audit 19 51 20 0 0 11 0 78 0 10
2017 Evaluation 41 21 18 3 3 14 0 72 7 35
2017 Data sciences 40 33 10 2 2 12 1 84 5 675
2017 Policy 38 23 10 11 0 17 0 74 14 28
2017 Project management 45 30 11 2 2 9 1 83 4 436
2017 Other services to the public 43 29 8 5 0 15 1 85 6 136
2017 None of the above 39 30 12 2 1 14 3 82 4 875
2014 Client contact centre 31 38 12 1 0 16 2 84 1 175
2014 Health care practitioners 27 26 21 0 0 14 13 72 0 14
2014 Communications or public affairs 28 39 18 0 1 13 1 78 1 89
2014 Access to information and privacy 36 35 2 2 0 24 0 93 3 40
2014 Science and technology 38 37 12 2 1 9 0 83 4 208
2014 Library services 31 23 23 0 0 12 11 70 0 16
2014 Administration and operations 41 32 11 3 1 10 1 83 4 581
2014 Human resources 39 36 10 4 1 8 2 83 6 138
2014 Financial management 44 29 11 2 0 12 2 84 3 129
2014 Procurement 33 23 11 0 0 26 6 84 0 18
2014 Information management 39 36 12 1 0 11 1 85 1 227
2014 Information technology 34 33 13 2 0 15 2 81 3 645
2014 Internal audit 49 26 6 0 0 18 0 92 0 13
2014 Evaluation 21 39 17 7 3 13 0 68 12 28
2014 Other services to the public 33 33 12 1 1 19 2 83 3 324
2014 None of the above 33 33 14 2 1 15 2 80 3 1161
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 56 27 9 1 4 2 0 85 6 129
2018 Communications or public affairs 63 22 7 0 7 1 0 86 7 94
2018 Access to information and privacy 48 31 17 4 0 0 0 79 4 23
2018 Science and technology 61 29 5 2 2 1 0 91 4 140
2018 Library services 74 17 9 0 0 0 0 91 0 13
2018 Administration and operations 59 24 9 4 3 1 0 84 7 376
2018 Human resources 64 25 7 3 1 0 0 89 4 135
2018 Financial management 61 27 8 3 1 0 0 89 4 108
2018 Information management 58 25 11 1 2 2 0 85 3 141
2018 Information technology 53 28 10 3 4 1 0 83 7 505
2018 Evaluation 71 26 0 3 0 0 0 97 3 29
2018 Data sciences 63 23 6 3 2 2 0 88 6 727
2018 Policy 66 17 10 0 3 3 0 86 4 29
2018 Project management 61 25 8 3 2 0 0 86 5 366
2018 Other services to the public 66 23 8 1 1 0 0 89 2 136
2018 None of the above 61 22 10 4 2 1 0 84 6 530
2017 Client contact centre 54 28 10 3 3 2 0 84 6 138
2017 Health care practitioners 57 25 10 8 0 0 0 83 8 11
2017 Communications or public affairs 69 20 6 2 1 1 1 91 3 102
2017 Access to information and privacy 60 25 8 5 0 3 0 87 5 25
2017 Science and technology 47 34 12 2 3 1 0 82 6 136
2017 Library services 68 32 0 0 0 0 0 100 0 13
2017 Administration and operations 55 25 10 5 2 2 0 82 7 441
2017 Human resources 68 18 6 5 2 1 0 87 7 158
2017 Financial management 64 20 8 3 3 2 0 86 6 122
2017 Procurement 69 12 6 0 12 0 0 82 12 16
2017 Information management 70 20 8 0 1 1 0 90 1 132
2017 Information technology 58 26 9 2 3 2 1 86 5 585
2017 Internal audit 20 51 10 0 19 0 0 71 19 10
2017 Evaluation 65 18 11 6 0 0 0 83 6 35
2017 Data sciences 67 20 7 2 2 1 0 88 5 675
2017 Policy 78 19 0 0 0 4 0 100 0 28
2017 Project management 61 23 9 3 3 0 0 84 6 436
2017 Other services to the public 55 26 10 3 2 2 1 84 6 135
2017 None of the above 62 22 9 2 2 2 0 86 5 876

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 42 13 4 5 2 0 77 9 129
2018 Communications or public affairs 31 45 7 10 4 2 0 78 15 94
2018 Access to information and privacy 49 30 12 0 0 8 0 87 0 23
2018 Science and technology 37 46 10 5 0 3 0 85 5 140
2018 Library services 59 21 20 0 0 0 0 80 0 13
2018 Administration and operations 39 40 11 6 2 1 0 80 8 377
2018 Human resources 37 43 11 5 1 3 1 82 6 137
2018 Financial management 45 41 12 2 0 1 0 86 2 108
2018 Information management 29 45 13 7 1 3 1 78 8 141
2018 Information technology 30 45 15 4 2 4 0 78 7 508
2018 Evaluation 24 60 7 0 10 0 0 84 10 29
2018 Data sciences 31 49 11 4 2 3 0 83 6 725
2018 Policy 41 31 14 0 3 10 0 81 4 29
2018 Project management 34 41 14 8 2 1 0 76 9 362
2018 Other services to the public 42 33 16 5 1 3 0 78 6 136
2018 None of the above 32 42 16 5 2 4 0 76 7 530
2017 Client contact centre 24 39 14 11 6 6 1 67 18 138
2017 Health care practitioners 19 39 27 8 0 8 0 62 8 11
2017 Communications or public affairs 24 52 11 8 1 4 0 79 10 102
2017 Access to information and privacy 38 44 8 3 0 8 0 88 3 25
2017 Science and technology 19 51 19 5 2 4 0 73 7 136
2017 Library services 23 56 7 0 7 7 0 85 7 13
2017 Administration and operations 29 41 14 6 5 6 0 74 11 440
2017 Human resources 29 43 13 8 3 4 0 75 11 158
2017 Financial management 32 50 11 3 2 2 0 83 5 122
2017 Procurement 39 49 12 0 0 0 0 88 0 16
2017 Information management 28 40 16 5 3 8 0 74 8 133
2017 Information technology 25 39 16 7 4 9 0 70 12 584
2017 Internal audit 30 51 10 0 0 9 0 89 0 10
2017 Evaluation 16 46 15 11 3 6 3 68 16 35
2017 Data sciences 21 47 16 6 4 6 0 72 11 675
2017 Policy 20 37 15 15 7 7 0 60 24 28
2017 Project management 24 47 13 8 5 2 0 73 14 437
2017 Other services to the public 22 43 21 5 1 6 1 70 7 136
2017 None of the above 26 39 17 7 4 6 0 70 11 876

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 42 10 12 5 0 0 73 18 129
2018 Communications or public affairs 25 44 11 10 7 2 0 70 18 94
2018 Access to information and privacy 50 33 8 4 4 0 0 84 8 23
2018 Science and technology 33 44 11 7 3 1 0 78 10 140
2018 Library services 59 31 10 0 0 0 0 90 0 13
2018 Administration and operations 35 39 14 6 4 1 0 75 11 378
2018 Human resources 37 30 17 10 3 1 1 69 14 137
2018 Financial management 41 44 14 1 1 0 0 84 2 108
2018 Information management 31 37 18 7 3 3 1 72 10 140
2018 Information technology 30 41 17 6 3 3 0 73 9 508
2018 Evaluation 24 53 16 0 7 0 0 77 7 29
2018 Data sciences 34 40 13 8 3 2 0 76 11 728
2018 Policy 38 34 10 0 7 10 0 81 8 29
2018 Project management 29 37 19 10 5 1 0 66 15 365
2018 Other services to the public 31 36 18 8 5 1 0 68 13 137
2018 None of the above 28 36 18 10 4 4 0 67 14 528
2017 Client contact centre 28 44 16 8 4 1 0 72 12 138
2017 Health care practitioners 11 56 17 0 8 8 0 73 8 11
2017 Communications or public affairs 33 43 12 8 1 2 0 78 10 102
2017 Access to information and privacy 40 37 9 15 0 0 0 77 15 25
2017 Science and technology 23 46 15 8 4 4 0 72 13 136
2017 Library services 39 61 0 0 0 0 0 100 0 13
2017 Administration and operations 27 41 15 8 8 1 0 69 16 441
2017 Human resources 25 41 17 8 5 4 0 68 14 158
2017 Financial management 34 46 10 7 2 1 0 81 9 122
2017 Procurement 39 49 6 6 0 0 0 88 6 16
2017 Information management 28 43 18 4 5 4 0 73 9 133
2017 Information technology 24 41 19 7 5 4 0 68 12 583
2017 Internal audit 20 40 20 20 0 0 0 61 20 10
2017 Evaluation 31 43 17 6 0 3 0 76 6 35
2017 Data sciences 26 42 16 9 4 2 0 70 14 675
2017 Policy 28 34 17 10 4 7 0 67 15 28
2017 Project management 22 45 16 10 8 0 0 66 18 438
2017 Other services to the public 22 45 18 9 2 4 0 70 11 135
2017 None of the above 24 42 15 10 5 4 0 69 15 875

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 48 17 23 4 6 0 2 66 10 128
2018 Communications or public affairs 46 28 8 8 8 0 2 76 17 93
2018 Access to information and privacy 43 26 22 4 4 0 0 70 8 23
2018 Science and technology 48 36 9 4 2 1 2 85 6 139
2018 Library services 56 14 24 7 0 0 0 70 7 13
2018 Administration and operations 45 30 15 5 3 0 2 77 8 378
2018 Human resources 43 26 9 13 8 0 2 70 21 137
2018 Financial management 34 39 16 8 2 0 1 74 10 109
2018 Information management 45 27 14 8 4 1 2 73 12 139
2018 Information technology 39 26 20 8 5 0 1 66 14 505
2018 Evaluation 47 18 10 11 10 0 3 67 22 28
2018 Data sciences 43 30 16 5 4 1 1 74 10 724
2018 Policy 41 35 7 0 14 0 3 79 14 29
2018 Project management 49 26 15 5 4 0 1 76 9 365
2018 Other services to the public 46 29 11 9 4 1 0 75 13 137
2018 None of the above 44 29 15 4 5 1 1 74 10 529
2017 Client contact centre 41 19 19 8 8 0 5 63 17 138
2017 Health care practitioners 35 46 10 10 0 0 0 80 10 11
2017 Communications or public affairs 33 35 13 11 7 0 2 69 18 102
2017 Access to information and privacy 27 45 20 0 0 0 8 78 0 25
2017 Science and technology 37 30 17 9 4 1 2 70 13 134
2017 Library services 32 39 16 7 7 0 0 70 14 13
2017 Administration and operations 40 28 20 6 4 0 2 69 11 441
2017 Human resources 35 26 17 10 12 0 1 61 22 156
2017 Financial management 40 25 19 8 5 0 3 67 13 122
2017 Procurement 69 25 0 6 0 0 0 94 6 16
2017 Information management 37 28 18 7 8 0 1 66 15 133
2017 Information technology 40 27 15 7 8 0 2 69 15 583
2017 Internal audit 29 19 0 31 11 0 11 54 46 10
2017 Evaluation 38 35 12 3 9 0 3 75 13 34
2017 Data sciences 42 27 14 8 6 1 2 71 14 675
2017 Policy 39 18 22 10 8 0 3 59 18 28
2017 Project management 49 23 15 7 5 0 1 72 13 437
2017 Other services to the public 37 31 16 3 8 0 4 71 12 133
2017 None of the above 38 26 17 8 7 1 3 67 16 876

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 34 17 12 12 1 0 58 25 130
2018 Communications or public affairs 19 33 23 15 8 1 0 53 24 93
2018 Access to information and privacy 43 21 18 5 12 0 0 65 17 23
2018 Science and technology 19 31 27 17 5 1 1 51 22 139
2018 Library services 19 68 13 0 0 0 0 87 0 13
2018 Administration and operations 26 37 19 11 6 0 1 64 17 376
2018 Human resources 16 24 21 22 16 0 1 40 39 137
2018 Financial management 12 39 27 19 3 0 1 51 22 109
2018 Information management 21 39 21 14 3 0 2 61 18 140
2018 Information technology 20 28 30 14 7 0 1 48 21 504
2018 Evaluation 17 42 27 11 3 0 0 59 14 29
2018 Data sciences 20 29 28 15 7 1 1 50 22 724
2018 Policy 24 24 31 14 3 0 3 50 18 29
2018 Project management 10 24 30 21 15 0 0 34 36 366
2018 Other services to the public 25 28 22 18 7 0 1 53 24 137
2018 None of the above 21 27 25 15 11 0 1 48 26 529
2017 Client contact centre 26 29 22 17 5 0 2 55 22 138
2017 Health care practitioners 21 61 17 0 0 0 0 83 0 11
2017 Communications or public affairs 10 35 26 20 7 1 1 46 27 102
2017 Access to information and privacy 32 29 13 16 7 0 4 63 24 25
2017 Science and technology 16 38 27 12 7 0 0 54 19 136
2017 Library services 25 54 0 7 14 0 0 79 21 13
2017 Administration and operations 27 33 23 9 7 0 2 61 16 441
2017 Human resources 16 20 31 17 15 0 1 36 33 158
2017 Financial management 30 27 27 11 4 0 2 57 15 122
2017 Procurement 18 26 43 6 6 0 0 45 12 16
2017 Information management 26 40 21 10 1 0 1 67 11 133
2017 Information technology 21 31 25 14 7 1 1 53 22 583
2017 Internal audit 38 21 10 11 21 0 0 59 32 10
2017 Evaluation 42 30 20 3 6 0 0 71 9 35
2017 Data sciences 21 30 27 13 7 0 1 53 20 675
2017 Policy 7 40 35 4 11 0 3 49 15 28
2017 Project management 15 26 31 14 14 0 0 41 28 437
2017 Other services to the public 20 40 19 10 8 0 3 61 19 136
2017 None of the above 21 29 26 14 8 0 2 51 22 873

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 35 25 21 10 6 1 2 61 17 129
2018 Communications or public affairs 18 36 23 12 8 0 1 56 21 93
2018 Access to information and privacy 42 31 17 10 0 0 0 73 10 22
2018 Science and technology 26 35 23 12 2 1 1 62 14 139
2018 Library services 59 27 7 0 0 0 7 93 0 13
2018 Administration and operations 37 31 20 7 3 0 2 69 10 378
2018 Human resources 25 23 26 14 11 0 1 49 25 137
2018 Financial management 18 37 30 12 1 0 1 56 13 109
2018 Information management 30 40 14 9 4 0 2 72 14 140
2018 Information technology 25 32 22 13 6 1 1 58 19 502
2018 Evaluation 30 32 26 7 0 0 4 65 8 29
2018 Data sciences 31 32 19 10 5 1 1 65 15 723
2018 Policy 31 35 24 0 7 0 3 68 7 29
2018 Project management 14 28 33 17 7 0 1 43 24 364
2018 Other services to the public 31 35 21 8 4 1 2 67 12 137
2018 None of the above 30 30 18 12 7 0 2 62 20 528
2017 Client contact centre 34 33 17 7 5 0 4 70 12 136
2017 Health care practitioners 21 69 10 0 0 0 0 90 0 11
2017 Communications or public affairs 20 31 25 19 4 0 1 51 24 102
2017 Access to information and privacy 55 21 7 12 0 0 4 79 13 24
2017 Science and technology 23 36 24 11 4 0 2 60 15 135
2017 Library services 56 16 7 21 0 0 0 72 21 13
2017 Administration and operations 34 33 19 9 2 0 3 69 12 440
2017 Human resources 25 28 25 11 11 0 1 53 22 157
2017 Financial management 33 28 26 7 2 0 3 63 10 122
2017 Procurement 26 37 18 6 12 0 0 63 18 16
2017 Information management 36 35 20 6 2 0 1 71 8 133
2017 Information technology 25 32 20 15 6 1 2 58 21 581
2017 Internal audit 29 30 0 11 30 0 0 59 41 10
2017 Evaluation 52 27 12 3 6 0 0 80 9 35
2017 Data sciences 31 29 23 9 5 0 2 62 14 671
2017 Policy 34 25 27 7 4 0 3 61 11 27
2017 Project management 20 31 25 14 10 0 1 51 24 436
2017 Other services to the public 35 32 16 10 3 0 4 70 13 134
2017 None of the above 30 32 19 11 5 1 3 64 17 873

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 28 17 15 10 2 0 57 26 130
2018 Communications or public affairs 21 19 33 16 8 0 1 41 25 93
2018 Access to information and privacy 38 31 12 14 4 0 0 70 18 23
2018 Science and technology 23 26 27 12 7 1 3 52 20 140
2018 Library services 29 14 51 7 0 0 0 43 7 13
2018 Administration and operations 36 25 19 12 5 1 2 62 18 376
2018 Human resources 23 22 22 15 17 1 1 45 33 133
2018 Financial management 25 33 26 10 5 1 1 58 16 108
2018 Information management 27 32 20 14 6 0 1 60 20 140
2018 Information technology 24 25 24 15 9 1 2 51 24 502
2018 Evaluation 33 25 20 14 3 0 4 60 18 28
2018 Data sciences 27 28 23 13 6 2 1 57 19 722
2018 Policy 24 28 21 21 3 0 3 54 25 29
2018 Project management 14 26 28 20 11 1 0 41 31 363
2018 Other services to the public 29 21 20 12 13 2 2 53 26 137
2018 None of the above 28 22 22 15 10 1 2 52 25 525
2017 Client contact centre 31 24 21 16 5 0 4 57 21 138
2017 Health care practitioners 10 55 35 0 0 0 0 65 0 11
2017 Communications or public affairs 20 26 21 23 7 1 2 48 30 102
2017 Access to information and privacy 46 24 16 8 3 0 4 72 11 25
2017 Science and technology 17 33 24 15 8 1 2 51 24 136
2017 Library services 16 39 25 21 0 0 0 54 21 13
2017 Administration and operations 32 29 16 10 7 1 5 65 18 440
2017 Human resources 20 22 19 21 16 0 2 43 38 158
2017 Financial management 35 32 18 8 2 0 5 70 11 122
2017 Procurement 31 31 39 0 0 0 0 61 0 16
2017 Information management 34 29 19 12 5 1 1 64 17 133
2017 Information technology 23 27 22 17 9 1 2 51 27 584
2017 Internal audit 20 28 20 11 21 0 0 49 32 10
2017 Evaluation 52 24 6 3 12 0 3 78 15 34
2017 Data sciences 26 27 26 11 7 1 3 55 18 675
2017 Policy 23 29 31 7 4 0 7 56 11 27
2017 Project management 20 24 25 18 13 0 0 44 31 437
2017 Other services to the public 25 29 16 12 12 0 6 57 25 136
2017 None of the above 25 26 23 14 8 1 3 53 23 872

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 57 19 8 2 2 1 11 86 5 129
2018 Communications or public affairs 58 24 5 4 2 0 7 88 7 93
2018 Access to information and privacy 57 15 15 4 4 0 4 75 9 22
2018 Science and technology 47 22 17 4 3 1 6 74 8 139
2018 Library services 80 7 7 0 0 0 7 93 0 13
2018 Administration and operations 58 16 10 4 2 1 10 82 6 377
2018 Human resources 54 17 9 5 5 0 10 79 11 135
2018 Financial management 44 31 16 5 2 1 2 77 6 109
2018 Information management 67 19 5 4 1 0 4 89 6 139
2018 Information technology 53 21 10 4 3 0 7 81 8 505
2018 Evaluation 55 22 13 3 0 0 7 82 4 29
2018 Data sciences 52 25 11 4 3 1 4 81 8 723
2018 Policy 59 10 17 10 0 0 3 71 11 29
2018 Project management 44 25 14 8 4 1 4 73 12 367
2018 Other services to the public 53 26 11 1 2 0 8 85 3 137
2018 None of the above 53 19 12 5 3 0 7 78 9 526
2017 Client contact centre 52 22 12 2 1 0 11 83 3 138
2017 Health care practitioners 64 29 8 0 0 0 0 92 0 11
2017 Communications or public affairs 39 30 14 7 1 0 9 76 8 102
2017 Access to information and privacy 69 4 8 12 0 0 7 79 13 25
2017 Science and technology 38 33 9 7 2 0 11 80 10 135
2017 Library services 70 7 0 7 0 0 16 92 8 13
2017 Administration and operations 55 21 7 3 1 0 13 87 5 437
2017 Human resources 48 16 17 7 4 1 8 70 11 156
2017 Financial management 50 24 13 4 1 0 8 80 5 122
2017 Procurement 63 18 0 0 0 0 18 100 0 16
2017 Information management 57 20 8 3 0 0 12 87 4 133
2017 Information technology 51 22 7 6 3 1 10 83 10 583
2017 Internal audit 59 10 0 11 11 0 11 76 24 10
2017 Evaluation 65 9 6 0 3 0 17 90 4 35
2017 Data sciences 48 27 11 5 2 1 7 80 8 674
2017 Policy 36 25 18 4 7 0 10 68 12 28
2017 Project management 38 29 14 7 6 0 6 71 14 437
2017 Other services to the public 50 26 5 6 4 0 10 84 10 135
2017 None of the above 44 24 12 4 3 1 13 78 8 873

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 40 25 14 8 11 1 1 66 19 130
2018 Communications or public affairs 38 24 22 8 8 0 0 62 16 93
2018 Access to information and privacy 31 23 24 17 4 0 0 55 21 23
2018 Science and technology 37 30 16 10 5 1 0 68 16 138
2018 Library services 70 24 0 0 7 0 0 93 7 13
2018 Administration and operations 40 29 17 7 6 1 1 70 13 376
2018 Human resources 41 21 17 12 9 0 0 62 21 137
2018 Financial management 33 29 26 6 6 0 0 62 12 109
2018 Information management 41 30 20 6 3 0 1 71 9 140
2018 Information technology 37 26 22 9 5 0 1 64 14 506
2018 Evaluation 32 38 23 3 3 0 0 71 7 29
2018 Data sciences 34 31 18 9 6 1 1 66 15 725
2018 Policy 41 24 24 3 7 0 0 65 10 29
2018 Project management 25 31 21 14 8 0 0 57 23 366
2018 Other services to the public 33 29 21 10 6 0 1 63 16 137
2018 None of the above 32 27 23 9 8 0 0 59 17 529
2017 Client contact centre 36 29 18 13 2 0 2 66 16 138
2017 Health care practitioners 29 40 15 8 8 0 0 69 15 11
2017 Communications or public affairs 30 36 21 6 5 0 2 68 11 102
2017 Access to information and privacy 42 16 8 20 11 0 4 60 32 25
2017 Science and technology 32 36 21 7 5 0 0 67 11 136
2017 Library services 47 39 0 7 7 0 0 86 14 13
2017 Administration and operations 37 32 16 7 6 0 2 70 13 440
2017 Human resources 40 21 23 11 5 0 0 61 16 157
2017 Financial management 30 36 20 9 3 1 2 68 12 121
2017 Procurement 45 43 12 0 0 0 0 88 0 16
2017 Information management 37 36 20 4 2 1 0 73 7 131
2017 Information technology 34 32 19 9 5 0 1 67 13 583
2017 Internal audit 29 9 41 0 21 0 0 38 21 10
2017 Evaluation 57 17 15 6 5 0 0 74 11 35
2017 Data sciences 31 33 19 9 6 0 1 65 15 669
2017 Policy 11 33 27 18 11 0 0 44 29 27
2017 Project management 28 29 25 11 7 0 0 57 18 436
2017 Other services to the public 33 38 12 9 6 1 1 72 15 134
2017 None of the above 31 31 21 10 6 0 1 63 16 874

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 29 25 4 5 2 1 65 10 129
2018 Communications or public affairs 28 40 19 5 7 0 0 68 13 93
2018 Access to information and privacy 42 35 18 5 0 0 0 77 5 23
2018 Science and technology 28 42 19 4 5 1 0 71 10 140
2018 Library services 48 24 28 0 0 0 0 72 0 13
2018 Administration and operations 33 39 17 6 2 1 2 74 9 372
2018 Human resources 31 34 22 10 2 0 1 65 13 137
2018 Financial management 35 35 20 7 2 1 0 71 9 109
2018 Information management 34 38 21 4 3 0 1 72 6 141
2018 Information technology 23 38 24 9 4 1 1 62 13 506
2018 Evaluation 28 32 30 3 3 0 3 62 7 29
2018 Data sciences 32 34 20 8 4 1 1 68 12 729
2018 Policy 48 21 17 3 7 0 3 71 11 29
2018 Project management 22 42 22 8 6 0 0 64 14 365
2018 Other services to the public 31 32 28 6 2 0 1 63 8 137
2018 None of the above 33 32 20 8 4 1 3 66 13 528
2017 Client contact centre 33 31 18 10 4 0 4 67 14 137
2017 Health care practitioners 11 46 27 15 0 0 0 57 15 11
2017 Communications or public affairs 33 37 17 7 3 0 2 72 11 101
2017 Access to information and privacy 30 42 16 4 0 5 4 79 4 25
2017 Science and technology 30 35 23 7 4 1 0 65 12 136
2017 Library services 56 16 21 0 7 0 0 72 7 13
2017 Administration and operations 33 35 15 7 4 2 4 72 12 440
2017 Human resources 36 32 21 6 4 0 1 68 11 158
2017 Financial management 36 33 21 7 1 1 2 70 8 120
2017 Procurement 37 51 12 0 0 0 0 88 0 16
2017 Information management 38 36 17 4 3 2 0 75 7 132
2017 Information technology 30 34 20 9 4 1 2 66 13 584
2017 Internal audit 0 40 30 20 11 0 0 40 30 10
2017 Evaluation 51 33 6 5 3 0 2 86 8 35
2017 Data sciences 33 37 17 8 5 0 1 70 13 669
2017 Policy 32 35 27 7 0 0 0 66 7 27
2017 Project management 28 33 22 11 6 0 1 61 17 437
2017 Other services to the public 36 32 18 6 4 0 3 71 10 133
2017 None of the above 31 32 21 8 4 1 2 65 13 873

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 28 23 9 8 0 3 59 18 129
2018 Communications or public affairs 25 31 29 5 8 0 1 57 13 94
2018 Access to information and privacy 41 47 12 0 0 0 0 88 0 23
2018 Science and technology 27 37 26 6 3 1 1 65 9 139
2018 Library services 70 17 13 0 0 0 0 87 0 13
2018 Administration and operations 33 35 20 7 3 0 1 69 11 375
2018 Human resources 24 24 31 15 6 0 0 49 20 137
2018 Financial management 25 37 26 10 1 0 1 63 11 109
2018 Information management 30 32 23 11 1 1 1 64 12 140
2018 Information technology 21 34 24 13 7 1 1 56 20 504
2018 Evaluation 18 48 31 0 3 0 0 66 3 29
2018 Data sciences 27 33 22 10 4 1 1 62 15 726
2018 Policy 31 31 24 3 10 0 0 62 14 29
2018 Project management 16 33 28 16 7 0 0 49 23 365
2018 Other services to the public 26 34 25 9 5 0 1 60 14 136
2018 None of the above 28 30 22 13 7 0 1 58 20 527
2017 Client contact centre 30 39 15 11 3 0 2 70 15 138
2017 Health care practitioners 54 29 10 0 0 0 8 89 0 11
2017 Communications or public affairs 26 39 19 12 4 0 0 65 16 102
2017 Access to information and privacy 19 60 9 3 0 5 4 87 3 25
2017 Science and technology 18 41 25 10 5 0 1 59 15 135
2017 Library services 54 18 28 0 0 0 0 72 0 13
2017 Administration and operations 32 38 14 8 4 1 2 73 12 438
2017 Human resources 28 29 21 14 8 0 1 57 22 158
2017 Financial management 30 38 15 12 2 1 2 70 14 121
2017 Procurement 39 49 12 0 0 0 0 88 0 16
2017 Information management 33 36 18 7 4 1 1 70 11 132
2017 Information technology 20 35 23 11 8 1 2 56 20 584
2017 Internal audit 19 41 0 10 30 0 0 60 40 10
2017 Evaluation 39 35 17 3 6 0 0 74 9 35
2017 Data sciences 29 35 20 9 5 0 1 65 14 670
2017 Policy 25 26 34 15 0 0 0 51 15 27
2017 Project management 21 32 24 16 8 0 0 53 24 436
2017 Other services to the public 28 33 17 11 6 0 5 64 18 136
2017 None of the above 29 33 22 9 5 1 2 63 14 875

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 29 15 13 6 1 2 65 20 129
2018 Communications or public affairs 34 35 20 8 2 0 1 70 10 93
2018 Access to information and privacy 40 51 8 0 0 0 0 92 0 23
2018 Science and technology 28 40 21 6 4 1 1 69 10 139
2018 Library services 60 30 10 0 0 0 0 90 0 13
2018 Administration and operations 37 31 18 9 4 0 1 69 13 374
2018 Human resources 28 30 24 10 7 0 1 59 17 137
2018 Financial management 34 36 13 12 5 0 1 70 17 107
2018 Information management 36 28 25 7 2 0 1 65 10 137
2018 Information technology 25 33 22 12 6 0 1 59 19 505
2018 Evaluation 28 38 24 3 3 0 4 69 7 29
2018 Data sciences 32 32 21 9 4 1 1 65 14 728
2018 Policy 21 45 28 0 7 0 0 66 7 29
2018 Project management 25 36 23 10 6 0 0 61 16 365
2018 Other services to the public 31 36 18 11 3 0 1 68 14 137
2018 None of the above 30 31 21 12 5 1 1 62 17 530
2017 Client contact centre 38 27 13 14 4 1 3 68 18 138
2017 Health care practitioners 21 61 17 0 0 0 0 83 0 11
2017 Communications or public affairs 35 43 14 3 5 0 0 78 8 102
2017 Access to information and privacy 52 28 13 0 0 0 7 87 0 25
2017 Science and technology 25 34 28 8 4 0 1 60 12 135
2017 Library services 56 37 7 0 0 0 0 93 0 13
2017 Administration and operations 37 30 17 9 4 0 2 69 14 439
2017 Human resources 32 28 20 11 8 0 0 61 19 157
2017 Financial management 31 36 23 5 3 1 2 68 8 121
2017 Procurement 39 49 6 6 0 0 0 88 6 16
2017 Information management 31 42 15 9 2 0 1 74 11 132
2017 Information technology 27 34 21 9 7 1 2 63 16 585
2017 Internal audit 19 31 10 30 11 0 0 50 40 10
2017 Evaluation 42 29 12 8 5 0 3 74 14 35
2017 Data sciences 34 31 19 9 4 0 2 67 14 669
2017 Policy 32 23 31 14 0 0 0 55 14 27
2017 Project management 28 31 21 12 7 0 1 60 19 435
2017 Other services to the public 35 29 18 10 6 0 2 65 16 135
2017 None of the above 34 34 16 10 4 1 2 69 14 874

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 31 17 10 6 0 2 66 17 128
2018 Communications or public affairs 34 40 15 9 0 0 2 76 9 92
2018 Access to information and privacy 41 38 16 4 0 0 0 80 4 23
2018 Science and technology 26 36 22 9 5 1 1 63 14 138
2018 Library services 56 38 7 0 0 0 0 93 0 13
2018 Administration and operations 37 35 16 7 2 0 2 74 10 375
2018 Human resources 28 29 18 15 9 0 0 57 24 137
2018 Financial management 30 35 24 8 3 0 1 66 11 108
2018 Information management 31 39 18 9 2 0 1 71 11 140
2018 Information technology 30 34 22 9 4 1 1 64 13 503
2018 Evaluation 37 32 23 7 0 0 0 70 7 29
2018 Data sciences 34 33 20 7 4 1 1 69 11 725
2018 Policy 38 31 24 3 0 0 3 71 4 29
2018 Project management 24 38 21 11 6 0 0 62 17 364
2018 Other services to the public 34 35 19 9 2 0 1 69 12 137
2018 None of the above 34 31 19 11 4 1 1 66 15 528
2017 Client contact centre 35 34 12 10 6 0 2 71 17 138
2017 Health care practitioners 44 56 0 0 0 0 0 100 0 11
2017 Communications or public affairs 41 34 11 8 5 0 1 76 13 102
2017 Access to information and privacy 21 44 16 8 3 5 4 71 12 25
2017 Science and technology 27 34 21 11 2 2 3 64 14 134
2017 Library services 47 25 21 7 0 0 0 72 7 13
2017 Administration and operations 35 37 13 7 4 1 3 75 12 434
2017 Human resources 30 30 19 11 9 0 1 60 20 158
2017 Financial management 34 37 18 4 3 1 2 74 8 121
2017 Procurement 31 49 20 0 0 0 0 80 0 16
2017 Information management 34 38 21 5 1 0 1 73 6 131
2017 Information technology 34 33 19 6 4 1 2 70 11 581
2017 Internal audit 39 50 0 0 11 0 0 89 11 10
2017 Evaluation 40 38 14 0 3 0 5 82 3 35
2017 Data sciences 36 33 19 7 3 1 2 70 10 669
2017 Policy 25 29 30 8 8 0 0 55 15 27
2017 Project management 28 32 24 10 6 0 0 61 15 434
2017 Other services to the public 34 34 17 8 4 0 3 70 13 136
2017 None of the above 35 32 15 10 4 1 2 70 15 874

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 53 23 13 4 4 0 4 79 8 128
2018 Communications or public affairs 55 24 11 6 4 0 0 79 11 92
2018 Access to information and privacy 54 22 23 0 0 0 0 77 0 21
2018 Science and technology 57 26 7 6 3 1 1 84 9 138
2018 Library services 64 20 17 0 0 0 0 83 0 13
2018 Administration and operations 64 16 8 5 3 1 4 84 8 375
2018 Human resources 52 24 13 4 3 0 4 79 7 137
2018 Financial management 63 20 11 5 1 0 0 83 6 107
2018 Information management 51 23 14 5 6 0 1 75 11 140
2018 Information technology 50 25 14 5 3 1 3 77 9 505
2018 Evaluation 55 10 22 0 10 0 4 67 10 29
2018 Data sciences 52 23 12 6 4 0 3 77 11 724
2018 Policy 69 21 3 0 3 0 3 93 4 29
2018 Project management 55 24 11 6 2 0 1 81 8 363
2018 Other services to the public 51 24 15 6 1 0 3 77 8 136
2018 None of the above 55 23 11 5 4 0 2 79 9 529
2017 Client contact centre 63 18 8 4 3 0 4 85 7 138
2017 Health care practitioners 67 25 8 0 0 0 0 92 0 11
2017 Communications or public affairs 55 25 11 3 4 0 1 81 7 102
2017 Access to information and privacy 58 31 0 7 0 0 4 93 7 25
2017 Science and technology 53 26 14 4 2 1 1 79 6 135
2017 Library services 53 32 7 0 9 0 0 84 9 13
2017 Administration and operations 62 18 8 5 3 0 4 84 8 439
2017 Human resources 64 26 6 3 1 0 2 91 3 156
2017 Financial management 53 26 10 4 2 1 4 84 6 121
2017 Procurement 82 6 6 0 0 0 6 93 0 16
2017 Information management 48 29 12 1 7 0 3 79 8 132
2017 Information technology 53 25 12 4 3 0 2 80 7 581
2017 Internal audit 29 30 30 0 11 0 0 60 11 10
2017 Evaluation 62 21 3 6 5 0 3 85 12 35
2017 Data sciences 55 23 12 5 4 0 1 79 9 675
2017 Policy 57 19 18 3 0 0 3 78 3 28
2017 Project management 57 24 10 6 3 0 0 81 9 437
2017 Other services to the public 45 29 15 4 5 0 3 76 8 136
2017 None of the above 53 22 13 7 2 0 3 77 10 875

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 71 15 6 2 2 0 5 90 4 128
2018 Communications or public affairs 78 10 1 3 1 1 6 94 4 94
2018 Access to information and privacy 75 14 8 0 0 3 0 92 0 23
2018 Science and technology 76 9 4 0 0 1 10 96 0 139
2018 Library services 76 10 7 0 0 0 7 93 0 13
2018 Administration and operations 77 9 4 2 1 0 7 93 3 376
2018 Human resources 73 10 7 1 1 0 9 91 2 135
2018 Financial management 83 9 5 3 0 0 0 92 3 109
2018 Information management 72 18 3 4 0 0 4 93 4 138
2018 Information technology 68 14 7 2 1 2 6 89 3 503
2018 Evaluation 80 10 11 0 0 0 0 89 0 29
2018 Data sciences 75 11 5 1 1 1 6 92 2 728
2018 Policy 76 14 7 0 3 0 0 90 3 29
2018 Project management 80 10 3 0 2 0 4 95 2 364
2018 Other services to the public 73 13 9 0 1 1 4 90 1 137
2018 None of the above 74 11 4 2 1 1 7 92 3 526

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 71 11 7 2 4 0 5 86 6 129
2018 Communications or public affairs 73 14 6 1 1 1 3 91 2 94
2018 Access to information and privacy 65 12 14 4 4 0 0 78 8 23
2018 Science and technology 82 9 1 1 2 1 4 95 3 139
2018 Library services 100 0 0 0 0 0 0 100 0 13
2018 Administration and operations 76 10 4 2 2 1 5 92 4 373
2018 Human resources 77 9 3 3 1 0 6 92 5 136
2018 Financial management 84 9 5 2 0 1 0 93 2 107
2018 Information management 78 9 6 2 2 1 3 90 4 140
2018 Information technology 73 11 4 2 4 2 4 89 6 504
2018 Evaluation 70 10 11 0 3 3 3 85 3 29
2018 Data sciences 77 11 4 2 3 1 3 91 5 726
2018 Policy 86 0 10 0 0 3 0 89 0 29
2018 Project management 81 9 4 2 2 0 1 91 4 364
2018 Other services to the public 79 10 3 2 3 1 3 92 5 136
2018 None of the above 76 11 5 1 3 1 4 91 4 527
2017 Client contact centre 72 11 5 3 3 0 6 88 6 138
2017 Health care practitioners 92 8 0 0 0 0 0 100 0 11
2017 Communications or public affairs 85 10 1 1 1 0 2 97 2 102
2017 Access to information and privacy 80 8 4 0 5 0 4 91 5 25
2017 Science and technology 75 13 2 3 2 2 2 93 5 135
2017 Library services 93 7 0 0 0 0 0 100 0 13
2017 Administration and operations 77 9 4 3 3 1 4 90 6 439
2017 Human resources 84 7 3 1 2 1 1 93 4 157
2017 Financial management 80 9 1 1 2 1 7 96 3 122
2017 Procurement 88 6 0 0 0 6 0 100 0 16
2017 Information management 78 8 4 4 4 1 2 88 8 133
2017 Information technology 72 13 4 2 3 1 4 90 6 583
2017 Internal audit 50 0 10 30 11 0 0 50 40 10
2017 Evaluation 79 3 6 3 3 0 6 87 7 35
2017 Data sciences 78 9 4 3 3 0 3 90 6 675
2017 Policy 67 21 12 0 0 0 0 88 0 28
2017 Project management 75 11 5 2 4 0 3 89 6 437
2017 Other services to the public 76 10 2 2 2 1 6 93 5 134
2017 None of the above 74 12 4 2 3 1 5 91 5 868

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 62 20 7 6 4 0 2 84 10 128
2018 Communications or public affairs 65 20 7 3 3 0 1 86 7 93
2018 Access to information and privacy 69 9 18 0 4 0 0 78 4 23
2018 Science and technology 65 22 6 2 1 1 3 90 3 140
2018 Library services 68 25 0 0 0 0 7 100 0 13
2018 Administration and operations 60 24 10 2 2 0 2 86 5 378
2018 Human resources 66 14 11 6 1 0 3 83 7 137
2018 Financial management 72 19 5 3 1 0 0 91 4 109
2018 Information management 58 27 11 2 1 0 1 86 2 140
2018 Information technology 55 28 9 4 2 0 1 84 6 508
2018 Evaluation 70 14 13 3 0 0 0 84 3 29
2018 Data sciences 65 21 9 2 2 1 1 87 4 723
2018 Policy 76 7 10 0 7 0 0 83 7 29
2018 Project management 55 29 11 4 1 0 0 84 5 367
2018 Other services to the public 61 27 6 1 3 0 2 90 4 135
2018 None of the above 59 24 8 5 1 0 2 86 6 529
2017 Client contact centre 57 16 12 4 5 0 6 78 10 138
2017 Health care practitioners 77 15 0 8 0 0 0 92 8 11
2017 Communications or public affairs 67 25 7 1 0 0 0 92 1 101
2017 Access to information and privacy 80 16 0 0 0 0 4 100 0 25
2017 Science and technology 66 21 7 3 1 0 2 89 4 136
2017 Library services 70 30 0 0 0 0 0 100 0 13
2017 Administration and operations 59 25 9 4 1 1 2 86 5 440
2017 Human resources 68 19 7 2 1 1 1 89 4 157
2017 Financial management 66 22 7 1 0 1 4 92 1 122
2017 Procurement 51 25 6 12 0 0 6 80 13 16
2017 Information management 65 21 7 4 1 1 1 88 5 133
2017 Information technology 57 25 9 3 2 1 4 85 5 581
2017 Internal audit 59 20 0 0 11 0 11 88 12 10
2017 Evaluation 79 15 0 3 3 0 0 94 6 35
2017 Data sciences 64 21 7 3 2 0 3 88 5 672
2017 Policy 67 25 8 0 0 0 0 92 0 28
2017 Project management 53 28 10 4 3 0 2 83 7 438
2017 Other services to the public 56 30 3 3 2 1 4 91 6 136
2017 None of the above 61 23 9 2 1 0 3 87 4 874

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 59 16 11 6 7 0 2 76 13 128
2018 Communications or public affairs 62 15 13 2 5 1 1 79 8 92
2018 Access to information and privacy 62 8 17 8 4 0 0 70 12 23
2018 Science and technology 63 21 7 3 2 1 3 86 6 139
2018 Library services 54 29 10 0 0 0 7 89 0 13
2018 Administration and operations 63 18 9 5 3 0 1 83 8 377
2018 Human resources 60 17 9 10 1 0 3 79 12 137
2018 Financial management 68 22 5 5 0 1 0 90 5 109
2018 Information management 59 27 4 4 4 0 2 88 8 140
2018 Information technology 59 22 10 4 3 1 2 83 8 505
2018 Evaluation 73 0 20 3 3 0 0 73 7 28
2018 Data sciences 65 16 8 4 4 1 1 83 9 723
2018 Policy 69 17 7 3 3 0 0 86 7 29
2018 Project management 58 25 10 4 2 0 0 83 6 365
2018 Other services to the public 62 25 5 3 3 1 1 89 6 135
2018 None of the above 57 22 12 5 3 0 1 80 8 526
2017 Client contact centre 59 19 7 6 3 0 6 83 9 138
2017 Health care practitioners 60 33 8 0 0 0 0 92 0 11
2017 Communications or public affairs 73 14 10 3 0 0 0 87 3 102
2017 Access to information and privacy 72 8 8 3 5 0 4 84 8 25
2017 Science and technology 65 22 5 3 2 0 3 89 5 136
2017 Library services 68 32 0 0 0 0 0 100 0 13
2017 Administration and operations 62 19 9 3 4 1 2 84 7 439
2017 Human resources 63 21 9 1 4 1 1 86 5 157
2017 Financial management 65 21 7 0 3 1 3 90 3 122
2017 Procurement 61 20 6 6 0 0 6 87 7 16
2017 Information management 68 14 7 5 4 1 2 84 9 132
2017 Information technology 62 18 8 4 4 1 4 84 8 582
2017 Internal audit 39 20 11 10 20 0 0 60 30 10
2017 Evaluation 69 11 9 11 0 0 0 80 11 35
2017 Data sciences 66 16 6 3 5 0 3 85 8 676
2017 Policy 74 11 15 0 0 0 0 85 0 28
2017 Project management 58 21 9 5 5 0 2 81 10 438
2017 Other services to the public 63 19 7 5 3 0 4 85 8 135
2017 None of the above 62 18 8 4 4 1 4 83 8 875

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 58 12 6 4 2 0 19 86 7 128
2018 Communications or public affairs 57 11 5 1 1 0 24 90 3 92
2018 Access to information and privacy 62 4 4 0 0 0 29 94 0 23
2018 Science and technology 57 15 5 4 2 1 17 87 7 138
2018 Library services 79 7 0 0 0 0 14 100 0 13
2018 Administration and operations 54 13 5 3 1 0 23 88 4 377
2018 Human resources 62 10 4 2 0 0 22 92 3 136
2018 Financial management 66 12 3 1 0 0 19 96 1 108
2018 Information management 52 14 5 0 0 0 29 93 0 139
2018 Information technology 54 17 6 3 0 0 20 89 4 507
2018 Evaluation 51 10 7 0 0 0 32 90 0 29
2018 Data sciences 58 13 5 2 1 1 20 90 3 718
2018 Policy 69 3 10 0 0 0 17 88 0 29
2018 Project management 53 24 11 3 2 0 8 83 5 366
2018 Other services to the public 52 17 7 2 1 1 20 87 3 132
2018 None of the above 53 14 6 2 0 0 25 90 2 523
2017 Client contact centre 61 6 5 1 0 0 26 91 2 138
2017 Health care practitioners 67 0 0 0 0 0 33 100 0 11
2017 Communications or public affairs 61 14 6 3 0 0 16 89 4 102
2017 Access to information and privacy 67 8 4 4 0 0 17 90 5 25
2017 Science and technology 56 14 5 3 1 1 20 89 5 134
2017 Library services 68 7 0 0 0 0 25 100 0 13
2017 Administration and operations 52 15 5 2 1 1 24 89 4 438
2017 Human resources 59 10 4 4 0 1 21 89 6 156
2017 Financial management 65 14 1 2 0 1 17 97 2 122
2017 Procurement 43 6 0 6 0 0 45 89 11 16
2017 Information management 58 8 0 1 1 1 31 97 3 132
2017 Information technology 53 18 5 1 1 0 21 90 3 579
2017 Internal audit 40 29 10 0 21 0 0 69 21 10
2017 Evaluation 74 0 0 3 3 0 21 93 7 35
2017 Data sciences 57 14 4 3 1 0 21 90 4 674
2017 Policy 71 11 10 3 0 0 4 86 4 28
2017 Project management 51 25 10 3 3 0 9 83 7 437
2017 Other services to the public 58 12 4 4 1 1 20 88 6 135
2017 None of the above 56 14 5 2 1 1 23 91 3 869

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 72 10 12 2 2 0 2 83 4 127
2018 Communications or public affairs 81 6 5 0 1 0 6 93 1 92
2018 Access to information and privacy 56 40 4 0 0 0 0 96 0 23
2018 Science and technology 71 17 3 0 0 1 8 97 0 139
2018 Library services 66 0 27 0 0 0 7 71 0 13
2018 Administration and operations 73 15 3 1 1 0 7 95 1 378
2018 Human resources 71 12 8 3 0 0 6 88 3 137
2018 Financial management 86 10 1 0 0 0 4 99 0 109
2018 Information management 73 13 4 1 1 2 6 93 3 140
2018 Information technology 69 13 5 1 1 1 9 92 3 508
2018 Evaluation 76 11 7 0 0 0 7 93 0 29
2018 Data sciences 73 15 4 1 0 1 6 94 1 724
2018 Policy 90 3 7 0 0 0 0 93 0 29
2018 Project management 69 19 7 2 0 0 3 90 2 365
2018 Other services to the public 66 22 3 2 0 1 7 95 2 135
2018 None of the above 70 14 5 1 0 0 10 93 1 528
2017 Client contact centre 66 12 7 2 0 1 12 89 3 138
2017 Health care practitioners 75 25 0 0 0 0 0 100 0 11
2017 Communications or public affairs 79 11 5 1 0 0 3 94 1 101
2017 Access to information and privacy 51 28 12 0 0 0 9 87 0 25
2017 Science and technology 69 15 7 0 0 0 9 92 0 134
2017 Library services 79 14 7 0 0 0 0 93 0 13
2017 Administration and operations 72 10 5 1 1 1 10 93 2 436
2017 Human resources 72 18 4 1 1 1 5 94 2 156
2017 Financial management 81 9 3 1 0 1 6 96 1 122
2017 Procurement 80 7 7 0 0 0 7 93 0 15
2017 Information management 74 13 4 2 0 0 6 93 2 132
2017 Information technology 68 12 4 1 2 1 12 92 4 579
2017 Internal audit 51 19 10 0 11 0 11 77 12 10
2017 Evaluation 80 12 0 0 3 0 5 97 3 35
2017 Data sciences 71 15 3 2 0 0 8 94 2 675
2017 Policy 74 11 11 0 0 0 4 89 0 28
2017 Project management 70 17 6 0 0 0 6 92 1 433
2017 Other services to the public 65 19 5 2 0 2 7 92 2 134
2017 None of the above 72 12 4 1 0 0 11 95 1 869

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 68 15 6 2 5 0 3 86 8 128
2018 Communications or public affairs 72 15 3 0 5 0 5 92 5 93
2018 Access to information and privacy 52 26 11 11 0 0 0 78 11 23
2018 Science and technology 77 13 5 3 0 1 2 92 3 140
2018 Library services 52 41 7 0 0 0 0 93 0 13
2018 Administration and operations 68 13 9 2 4 0 3 84 7 378
2018 Human resources 76 8 5 2 1 0 8 91 4 137
2018 Financial management 76 10 6 7 1 0 0 86 8 109
2018 Information management 71 12 10 1 4 0 1 85 5 140
2018 Information technology 69 13 7 2 3 1 4 87 6 507
2018 Evaluation 86 0 7 3 0 0 3 89 4 28
2018 Data sciences 78 11 4 2 2 1 2 92 3 725
2018 Policy 90 3 3 3 0 0 0 93 3 29
2018 Project management 82 13 3 1 1 0 1 95 2 367
2018 Other services to the public 73 10 7 5 2 1 2 85 7 134
2018 None of the above 74 11 6 3 4 1 3 87 7 526
2017 Client contact centre 57 14 7 7 9 1 6 76 17 138
2017 Health care practitioners 64 19 8 0 0 0 10 92 0 11
2017 Communications or public affairs 73 20 1 3 3 0 0 93 6 102
2017 Access to information and privacy 45 9 0 16 27 0 4 55 45 25
2017 Science and technology 75 15 3 1 0 2 3 95 2 135
2017 Library services 61 32 0 0 0 0 7 100 0 13
2017 Administration and operations 58 15 8 4 8 1 6 78 13 439
2017 Human resources 77 10 3 4 2 0 3 91 6 156
2017 Financial management 67 13 6 3 4 2 5 86 8 122
2017 Procurement 75 25 0 0 0 0 0 100 0 16
2017 Information management 72 16 5 2 2 1 2 91 5 133
2017 Information technology 63 18 7 3 4 1 4 85 8 583
2017 Internal audit 51 10 10 0 11 0 20 75 13 10
2017 Evaluation 71 11 0 6 3 0 9 90 10 35
2017 Data sciences 75 14 3 1 2 0 3 93 4 674
2017 Policy 72 13 12 3 0 0 0 85 3 28
2017 Project management 74 15 2 2 4 0 2 92 6 438
2017 Other services to the public 60 23 5 1 4 0 7 89 6 136
2017 None of the above 73 12 6 2 2 1 4 89 4 874

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 24 17 6 4 0 2 72 11 128
2018 Communications or public affairs 43 27 24 4 1 0 1 70 5 93
2018 Access to information and privacy 34 57 9 0 0 0 0 91 0 23
2018 Science and technology 54 24 14 5 1 1 2 80 6 139
2018 Library services 50 30 20 0 0 0 0 80 0 13
2018 Administration and operations 49 30 14 3 1 0 1 80 5 378
2018 Human resources 54 22 14 1 4 1 3 80 6 137
2018 Financial management 48 29 16 3 3 0 1 77 6 107
2018 Information management 46 28 17 4 2 1 2 76 6 140
2018 Information technology 48 27 14 5 3 1 2 77 8 506
2018 Evaluation 55 13 15 11 3 0 3 71 14 29
2018 Data sciences 48 30 14 4 1 1 2 80 6 725
2018 Policy 59 38 3 0 0 0 0 97 0 29
2018 Project management 53 28 12 4 2 0 1 82 6 365
2018 Other services to the public 46 38 11 1 2 0 2 86 3 135
2018 None of the above 50 27 13 5 3 1 2 79 8 526
2017 Client contact centre 54 25 9 6 1 0 5 84 6 137
2017 Health care practitioners 46 21 8 17 0 0 8 73 19 11
2017 Communications or public affairs 51 31 15 1 0 1 0 84 1 102
2017 Access to information and privacy 62 30 5 0 0 0 4 95 0 25
2017 Science and technology 51 32 8 4 1 2 2 86 5 135
2017 Library services 47 30 23 0 0 0 0 77 0 13
2017 Administration and operations 49 28 11 5 3 0 3 80 8 440
2017 Human resources 49 33 10 4 0 0 3 85 4 157
2017 Financial management 52 30 8 4 3 1 3 85 7 121
2017 Procurement 46 41 0 7 0 0 7 93 7 15
2017 Information management 47 33 10 5 4 0 2 81 9 133
2017 Information technology 47 29 11 6 3 0 3 79 9 583
2017 Internal audit 51 39 0 0 11 0 0 89 11 10
2017 Evaluation 54 23 12 6 6 0 0 76 12 35
2017 Data sciences 51 27 14 4 2 0 1 79 6 675
2017 Policy 59 23 11 3 4 0 0 82 7 28
2017 Project management 55 29 10 3 2 0 1 85 5 437
2017 Other services to the public 51 32 14 1 1 0 2 84 2 135
2017 None of the above 52 27 12 4 2 1 3 82 6 874

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 29 33 13 4 0 0 50 17 130
2018 Communications or public affairs 15 41 30 12 1 0 0 56 13 94
2018 Access to information and privacy 30 31 26 12 0 0 0 62 12 23
2018 Science and technology 20 34 34 9 3 1 0 55 12 140
2018 Library services 57 33 10 0 0 0 0 90 0 13
2018 Administration and operations 26 37 25 9 2 0 0 63 11 375
2018 Human resources 16 30 34 15 6 0 0 45 21 137
2018 Financial management 13 48 30 9 0 0 0 61 9 108
2018 Information management 23 41 25 9 1 1 1 65 10 141
2018 Information technology 18 34 33 10 5 0 0 52 15 507
2018 Evaluation 21 25 44 7 3 0 0 46 10 29
2018 Data sciences 22 35 29 11 2 1 0 58 13 726
2018 Policy 28 21 35 7 7 3 0 50 14 29
2018 Project management 10 32 38 16 4 0 0 42 21 366
2018 Other services to the public 19 36 33 11 2 0 0 55 13 136
2018 None of the above 18 33 33 12 3 0 0 52 15 529
2017 Client contact centre 21 28 37 10 4 0 1 49 14 138
2017 Health care practitioners 31 36 25 8 0 0 0 67 8 11
2017 Communications or public affairs 6 37 42 14 1 0 0 43 15 102
2017 Access to information and privacy 23 28 21 24 0 0 5 53 25 25
2017 Science and technology 8 42 35 11 4 0 0 51 15 135
2017 Library services 25 41 28 7 0 0 0 65 7 13
2017 Administration and operations 20 35 30 8 6 1 1 56 14 441
2017 Human resources 13 29 34 13 11 0 1 42 24 158
2017 Financial management 14 48 27 7 2 1 0 63 10 121
2017 Procurement 14 55 31 0 0 0 0 69 0 16
2017 Information management 20 42 33 4 2 0 0 62 5 132
2017 Information technology 13 32 38 11 4 0 1 46 15 585
2017 Internal audit 9 41 20 20 11 0 0 50 30 10
2017 Evaluation 22 40 29 3 6 0 0 62 9 35
2017 Data sciences 15 37 34 10 3 0 0 52 14 674
2017 Policy 7 33 46 10 4 0 0 40 14 28
2017 Project management 9 28 41 14 7 1 0 37 21 438
2017 Other services to the public 16 41 29 10 2 0 1 58 12 136
2017 None of the above 15 31 37 12 4 0 1 47 16 877

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 18 33 25 13 0 1 38 29 125
2018 Communications or public affairs 8 12 39 30 11 0 0 41 20 94
2018 Access to information and privacy 4 13 40 21 21 0 0 42 17 23
2018 Science and technology 8 10 39 28 13 1 0 42 18 140
2018 Library services 0 7 38 37 18 0 0 55 7 12
2018 Administration and operations 6 13 35 30 16 0 0 46 19 371
2018 Human resources 13 23 34 18 10 0 1 29 36 137
2018 Financial management 6 12 37 32 11 1 0 44 19 109
2018 Information management 2 15 32 38 13 0 0 51 17 137
2018 Information technology 7 15 38 27 12 0 1 39 22 504
2018 Evaluation 7 16 35 29 12 0 0 41 24 29
2018 Data sciences 6 15 35 28 16 0 0 44 21 723
2018 Policy 7 3 35 41 14 0 0 55 10 29
2018 Project management 9 22 40 23 6 0 0 29 31 362
2018 Other services to the public 6 14 43 23 14 0 0 37 20 136
2018 None of the above 8 18 38 27 9 0 0 36 26 528
2017 Client contact centre 5 19 31 27 17 1 0 45 24 138
2017 Health care practitioners 0 8 43 50 0 0 0 50 8 11
2017 Communications or public affairs 4 18 36 31 11 0 0 42 22 102
2017 Access to information and privacy 7 8 25 33 23 0 4 58 16 25
2017 Science and technology 6 14 39 27 14 1 0 41 20 136
2017 Library services 0 7 37 41 16 0 0 56 7 13
2017 Administration and operations 6 14 36 28 15 0 0 44 20 440
2017 Human resources 11 22 35 20 11 0 1 31 34 158
2017 Financial management 2 15 37 32 13 1 0 46 17 122
2017 Procurement 0 6 68 6 20 0 0 26 6 16
2017 Information management 2 12 38 32 16 0 0 48 14 133
2017 Information technology 5 17 37 28 12 0 0 40 22 585
2017 Internal audit 9 21 30 29 11 0 0 40 30 10
2017 Evaluation 9 6 34 28 23 0 0 51 14 35
2017 Data sciences 6 15 36 28 15 0 1 43 21 674
2017 Policy 7 15 41 25 11 0 0 37 22 28
2017 Project management 9 20 42 21 9 0 0 30 28 437
2017 Other services to the public 6 9 42 28 14 1 1 42 15 134
2017 None of the above 6 16 39 23 14 1 1 38 23 875
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 66 15 8 3 3 2 2 69 31 130
2018 Communications or public affairs 65 15 7 7 3 3 0 67 33 94
2018 Access to information and privacy 50 28 9 5 8 0 0 50 50 23
2018 Science and technology 57 27 6 1 1 7 0 62 38 139
2018 Library services 63 24 7 0 7 0 0 63 37 13
2018 Administration and operations 59 25 9 2 2 2 1 61 39 377
2018 Human resources 49 33 8 6 2 0 3 50 50 137
2018 Financial management 34 37 16 5 5 3 1 35 65 106
2018 Information management 66 12 11 3 3 1 3 69 31 141
2018 Information technology 62 20 8 5 3 2 1 64 36 508
2018 Evaluation 53 20 10 4 7 0 7 57 43 29
2018 Data sciences 52 25 11 5 2 5 1 55 45 726
2018 Policy 45 28 3 0 17 0 7 48 52 29
2018 Project management 62 20 10 4 1 3 0 65 35 365
2018 Other services to the public 59 19 10 3 3 5 1 63 37 137
2018 None of the above 58 22 10 2 2 4 2 62 38 532
2017 Client contact centre 50 20 16 5 4 3 2 53 47 138
2017 Health care practitioners 65 8 27 0 0 0 0 65 35 11
2017 Communications or public affairs 48 24 14 8 2 3 0 50 50 102
2017 Access to information and privacy 55 18 19 4 0 4 0 57 43 25
2017 Science and technology 52 26 6 4 3 10 0 57 43 136
2017 Library services 53 32 9 0 0 7 0 56 44 13
2017 Administration and operations 55 21 11 5 4 4 1 58 42 441
2017 Human resources 42 30 14 5 7 0 1 43 57 158
2017 Financial management 33 44 15 1 3 2 2 34 66 122
2017 Procurement 57 18 6 6 6 6 0 61 39 16
2017 Information management 54 19 7 3 5 9 2 61 39 133
2017 Information technology 58 17 8 4 3 8 2 64 36 585
2017 Internal audit 51 19 10 11 0 11 0 57 43 10
2017 Evaluation 46 28 17 3 3 3 0 48 52 35
2017 Data sciences 47 24 12 4 5 8 1 52 48 676
2017 Policy 35 15 14 12 17 7 0 38 62 28
2017 Project management 56 22 9 3 4 5 1 60 40 438
2017 Other services to the public 46 18 10 5 7 9 3 53 47 136
2017 None of the above 53 20 11 5 2 7 1 58 42 877

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 28 39
2018 Communications or public affairs 19 31
2018 Access to information and privacy 18 11
2018 Science and technology 2 50
2018 Administration and operations 15 143
2018 Human resources 27 68
2018 Financial management 17 66
2018 Information management 18 42
2018 Information technology 18 175
2018 Evaluation 18 12
2018 Data sciences 15 308
2018 Policy 29 14
2018 Project management 18 124
2018 Other services to the public 22 49
2018 None of the above 15 193
2017 Client contact centre 24 62
2017 Communications or public affairs 20 49
2017 Access to information and privacy 40 10
2017 Science and technology 8 50
2017 Administration and operations 23 176
2017 Human resources 20 87
2017 Financial management 15 78
2017 Information management 18 46
2017 Information technology 20 186
2017 Evaluation 10 18
2017 Data sciences 19 295
2017 Policy 27 16
2017 Project management 11 163
2017 Other services to the public 29 53
2017 None of the above 16 338

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 50 39
2018 Communications or public affairs 46 31
2018 Access to information and privacy 54 11
2018 Science and technology 26 50
2018 Administration and operations 30 143
2018 Human resources 29 68
2018 Financial management 36 66
2018 Information management 37 42
2018 Information technology 28 175
2018 Evaluation 0 12
2018 Data sciences 32 308
2018 Policy 57 14
2018 Project management 34 124
2018 Other services to the public 38 49
2018 None of the above 25 193
2017 Client contact centre 28 62
2017 Communications or public affairs 30 49
2017 Access to information and privacy 17 10
2017 Science and technology 28 50
2017 Administration and operations 34 176
2017 Human resources 36 87
2017 Financial management 32 78
2017 Information management 25 46
2017 Information technology 29 186
2017 Evaluation 36 18
2017 Data sciences 39 295
2017 Policy 38 16
2017 Project management 36 163
2017 Other services to the public 42 53
2017 None of the above 32 338

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 28 39
2018 Communications or public affairs 16 31
2018 Access to information and privacy 18 11
2018 Science and technology 25 50
2018 Administration and operations 22 143
2018 Human resources 28 68
2018 Financial management 15 66
2018 Information management 29 42
2018 Information technology 27 175
2018 Evaluation 26 12
2018 Data sciences 24 308
2018 Policy 21 14
2018 Project management 20 124
2018 Other services to the public 15 49
2018 None of the above 24 193
2017 Client contact centre 18 62
2017 Communications or public affairs 15 49
2017 Access to information and privacy 31 10
2017 Science and technology 13 50
2017 Administration and operations 20 176
2017 Human resources 24 87
2017 Financial management 10 78
2017 Information management 20 46
2017 Information technology 14 186
2017 Evaluation 23 18
2017 Data sciences 15 295
2017 Policy 12 16
2017 Project management 12 163
2017 Other services to the public 16 53
2017 None of the above 14 338

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 36 39
2018 Communications or public affairs 48 31
2018 Access to information and privacy 38 11
2018 Science and technology 18 50
2018 Administration and operations 35 143
2018 Human resources 48 68
2018 Financial management 19 66
2018 Information management 23 42
2018 Information technology 31 175
2018 Evaluation 43 12
2018 Data sciences 15 308
2018 Policy 36 14
2018 Project management 31 124
2018 Other services to the public 24 49
2018 None of the above 24 193
2017 Client contact centre 32 62
2017 Communications or public affairs 40 49
2017 Access to information and privacy 31 10
2017 Science and technology 22 50
2017 Administration and operations 36 176
2017 Human resources 40 87
2017 Financial management 26 78
2017 Information management 22 46
2017 Information technology 34 186
2017 Evaluation 12 18
2017 Data sciences 23 295
2017 Policy 24 16
2017 Project management 37 163
2017 Other services to the public 34 53
2017 None of the above 26 338

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 15 39
2018 Communications or public affairs 3 31
2018 Access to information and privacy 0 11
2018 Science and technology 4 50
2018 Administration and operations 2 143
2018 Human resources 1 68
2018 Financial management 1 66
2018 Information management 8 42
2018 Information technology 6 175
2018 Evaluation 8 12
2018 Data sciences 7 308
2018 Policy 7 14
2018 Project management 6 124
2018 Other services to the public 10 49
2018 None of the above 4 193
2017 Client contact centre 11 62
2017 Communications or public affairs 2 49
2017 Access to information and privacy 0 10
2017 Science and technology 4 50
2017 Administration and operations 6 176
2017 Human resources 9 87
2017 Financial management 3 78
2017 Information management 0 46
2017 Information technology 8 186
2017 Evaluation 12 18
2017 Data sciences 9 295
2017 Policy 6 16
2017 Project management 4 163
2017 Other services to the public 2 53
2017 None of the above 6 338

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 33 39
2018 Communications or public affairs 35 31
2018 Access to information and privacy 28 11
2018 Science and technology 34 50
2018 Administration and operations 23 143
2018 Human resources 19 68
2018 Financial management 41 66
2018 Information management 19 42
2018 Information technology 24 175
2018 Evaluation 8 12
2018 Data sciences 30 308
2018 Policy 36 14
2018 Project management 39 124
2018 Other services to the public 27 49
2018 None of the above 31 193

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 19 39
2018 Communications or public affairs 29 31
2018 Access to information and privacy 36 11
2018 Science and technology 34 50
2018 Administration and operations 30 143
2018 Human resources 26 68
2018 Financial management 34 66
2018 Information management 31 42
2018 Information technology 29 175
2018 Evaluation 41 12
2018 Data sciences 34 308
2018 Policy 14 14
2018 Project management 30 124
2018 Other services to the public 34 49
2018 None of the above 33 193
2017 Client contact centre 38 62
2017 Communications or public affairs 34 49
2017 Access to information and privacy 21 10
2017 Science and technology 48 50
2017 Administration and operations 34 176
2017 Human resources 38 87
2017 Financial management 46 78
2017 Information management 52 46
2017 Information technology 40 186
2017 Evaluation 51 18
2017 Data sciences 46 295
2017 Policy 32 16
2017 Project management 45 163
2017 Other services to the public 38 53
2017 None of the above 51 338

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Client contact centre 0 58 14 9 6 14 35
2018 Communications or public affairs 3 56 16 13 3 10 31
2018 Access to information and privacy 0 52 22 18 0 8 11
2018 Science and technology 17 64 8 6 0 4 49
2018 Administration and operations 7 70 13 4 2 4 135
2018 Human resources 14 62 9 7 2 6 63
2018 Financial management 14 60 20 3 3 0 65
2018 Information management 5 57 12 10 10 7 41
2018 Information technology 16 47 18 8 5 7 166
2018 Evaluation 0 82 18 0 0 0 12
2018 Data sciences 8 60 20 4 2 5 292
2018 Policy 8 42 0 33 0 17 12
2018 Project management 10 54 19 10 2 5 122
2018 Other services to the public 6 64 13 2 11 4 46
2018 None of the above 12 62 13 7 4 2 177
2017 Client contact centre 7 68 6 12 2 5 62
2017 Communications or public affairs 4 71 16 4 2 2 49
2017 Science and technology 14 70 6 6 4 0 51
2017 Administration and operations 10 69 9 4 3 5 169
2017 Human resources 10 68 14 1 1 6 83
2017 Financial management 31 57 7 3 0 3 76
2017 Information management 5 60 15 11 2 7 45
2017 Information technology 13 61 12 7 3 3 180
2017 Evaluation 12 51 19 12 0 6 17
2017 Data sciences 11 67 11 6 1 4 291
2017 Policy 12 52 0 21 7 7 15
2017 Project management 14 62 14 3 3 3 161
2017 Other services to the public 19 46 13 10 6 7 50
2017 None of the above 13 60 13 6 2 5 329

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 59 41 38
2018 Communications or public affairs 65 35 31
2018 Access to information and privacy 44 56 11
2018 Science and technology 80 20 50
2018 Administration and operations 74 26 141
2018 Human resources 62 38 68
2018 Financial management 46 54 65
2018 Information management 79 21 42
2018 Information technology 67 33 173
2018 Evaluation 75 25 12
2018 Data sciences 75 25 307
2018 Policy 64 36 14
2018 Project management 73 27 125
2018 Other services to the public 72 28 49
2018 None of the above 75 25 188

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 56 10 9 5 8 2 10 74 15 130
2018 Communications or public affairs 61 14 4 6 7 0 7 81 14 94
2018 Access to information and privacy 50 33 0 4 4 0 9 91 9 23
2018 Science and technology 63 13 5 1 2 4 11 89 4 139
2018 Library services 57 27 7 0 0 0 9 93 0 13
2018 Administration and operations 62 15 8 3 3 1 8 85 6 376
2018 Human resources 43 13 12 9 11 2 10 64 23 137
2018 Financial management 52 15 18 5 7 0 3 69 13 109
2018 Information management 53 15 12 7 3 2 9 76 11 139
2018 Information technology 55 15 9 6 5 1 9 78 12 508
2018 Evaluation 46 20 3 7 7 0 16 79 17 29
2018 Data sciences 61 13 7 4 3 2 10 84 8 726
2018 Policy 45 10 14 7 10 0 14 64 20 29
2018 Project management 60 14 10 5 5 1 6 79 11 362
2018 Other services to the public 54 14 7 7 3 1 14 80 12 137
2018 None of the above 60 13 8 3 4 2 10 82 8 527

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 31 17 10 16 0 2 56 26 39
2018 Communications or public affairs 17 22 16 23 13 0 9 43 39 31
2018 Access to information and privacy 34 28 8 8 12 0 10 69 22 11
2018 Science and technology 22 37 12 9 6 0 14 69 17 50
2018 Administration and operations 24 27 23 8 6 1 11 58 16 143
2018 Human resources 48 20 5 8 3 6 11 81 13 67
2018 Financial management 27 31 23 6 4 0 8 64 11 66
2018 Information management 26 39 16 12 5 0 2 67 17 41
2018 Information technology 23 32 13 10 10 2 10 63 23 176
2018 Evaluation 16 33 16 18 16 0 0 49 35 12
2018 Data sciences 27 26 15 14 9 2 8 58 25 308
2018 Policy 14 50 7 7 7 0 14 75 17 14
2018 Project management 17 29 17 19 13 0 5 49 34 125
2018 Other services to the public 25 34 15 15 6 0 6 63 22 48
2018 None of the above 18 31 13 12 9 4 13 59 25 192
2017 Client contact centre 13 35 20 14 6 2 9 55 23 63
2017 Communications or public affairs 20 17 6 20 10 2 24 51 41 50
2017 Access to information and privacy 22 28 31 0 0 8 11 62 0 10
2017 Science and technology 12 17 13 24 9 4 21 39 44 52
2017 Administration and operations 21 29 13 14 10 4 10 58 28 176
2017 Human resources 32 37 9 8 4 0 11 77 13 88
2017 Financial management 19 35 15 12 8 3 9 61 23 78
2017 Information management 18 24 21 11 16 2 9 47 30 46
2017 Information technology 18 25 13 13 16 4 10 51 34 189
2017 Evaluation 26 16 18 11 11 0 17 51 28 18
2017 Data sciences 14 28 13 18 12 4 11 49 36 300
2017 Policy 11 13 13 45 18 0 0 24 63 16
2017 Project management 15 27 16 13 11 4 13 51 29 166
2017 Other services to the public 18 20 15 22 8 1 16 46 36 56
2017 None of the above 13 23 18 17 14 4 12 42 36 342

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 13 20 8 20 0 21 40 34 39
2018 Communications or public affairs 11 3 10 16 35 3 22 19 69 31
2018 Access to information and privacy 8 18 38 16 0 0 20 33 20 11
2018 Science and technology 8 27 16 2 12 2 34 54 21 50
2018 Administration and operations 16 23 19 14 11 1 16 48 30 143
2018 Human resources 16 10 8 12 16 5 33 42 46 68
2018 Financial management 15 16 16 5 13 3 33 48 27 66
2018 Information management 11 24 17 15 14 3 17 43 36 41
2018 Information technology 10 22 15 11 12 5 25 46 32 176
2018 Evaluation 0 43 8 16 16 0 16 51 39 12
2018 Data sciences 10 16 14 17 12 3 27 38 42 307
2018 Policy 7 7 14 7 43 0 21 18 64 14
2018 Project management 10 19 17 17 16 2 20 38 41 125
2018 Other services to the public 13 27 22 8 10 2 18 50 23 48
2018 None of the above 12 22 15 13 12 4 22 45 34 193
2017 Client contact centre 7 19 24 20 13 0 17 31 40 63
2017 Communications or public affairs 12 13 14 8 19 3 33 38 41 50
2017 Access to information and privacy 11 21 19 11 19 11 8 39 37 10
2017 Science and technology 6 10 15 15 18 4 32 25 52 52
2017 Administration and operations 14 18 15 13 14 6 20 43 37 175
2017 Human resources 9 14 3 13 17 3 40 41 53 88
2017 Financial management 7 18 18 12 12 3 31 38 35 78
2017 Information management 6 15 20 11 22 2 23 29 44 46
2017 Information technology 7 15 19 10 19 8 22 31 42 189
2017 Evaluation 15 6 6 0 34 6 34 34 57 18
2017 Data sciences 7 15 10 17 16 7 29 33 51 300
2017 Policy 6 6 0 45 31 0 12 14 86 16
2017 Project management 7 15 17 16 14 4 26 31 44 166
2017 Other services to the public 11 13 8 21 23 7 16 31 59 55
2017 None of the above 7 15 16 15 20 6 21 30 48 342
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