2018 Public Service Employee Survey Results by Theme for Statistics Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 42 10 7 2 0 0 81 9 603
2018 Does not provide services to public 34 45 11 7 3 0 0 79 9 2984
2017 Provides services to public 39 44 9 5 2 0 0 83 8 792
2017 Does not provide services to public 34 45 10 6 3 0 0 80 10 3413
2014 Provides services to public 34 46 12 6 2 0 0 80 8 721
2014 Does not provide services to public 29 47 12 8 3 0 0 76 11 3207
2011 Provides services to public 35 43 11 8 3 0 0 78 11 939
2011 Does not provide services to public 35 43 13 6 3 0 0 78 9 3506
2008 Provides services to public 37 41 11 7 4 0 0 78 11 1282
2008 Does not provide services to public 35 42 12 7 4 0 0 77 11 3522

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 39 14 10 5 0 0 71 15 602
2018 Does not provide services to public 35 41 12 8 4 0 0 76 12 2994
2017 Provides services to public 32 39 14 8 6 0 0 72 14 790
2017 Does not provide services to public 35 40 12 8 5 0 0 75 13 3409

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 36 7 2 1 0 0 89 4 595
2018 Does not provide services to public 47 39 9 3 1 0 0 86 5 2987
2017 Provides services to public 55 36 6 2 1 0 0 90 3 793
2017 Does not provide services to public 50 37 9 3 1 0 0 87 4 3412
2014 Provides services to public 61 31 6 1 1 0 0 92 2 720
2014 Does not provide services to public 54 34 9 2 1 0 0 88 3 3203
2011 Provides services to public 58 33 6 2 1 0 0 91 3 939
2011 Does not provide services to public 55 33 8 2 1 0 0 89 3 3512

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 41 12 3 2 0 0 83 5 601
2018 Does not provide services to public 39 43 10 5 2 0 0 82 8 2995
2017 Provides services to public 44 40 9 4 2 0 0 85 6 791
2017 Does not provide services to public 42 40 10 5 3 0 0 83 8 3410
2014 Provides services to public 42 42 9 5 1 0 0 84 6 719
2014 Does not provide services to public 36 43 12 6 2 0 0 80 8 3206
2011 Provides services to public 39 43 9 7 2 0 0 82 8 939
2011 Does not provide services to public 40 44 10 4 2 0 0 84 6 3519
2008 Provides services to public 41 42 9 5 3 0 0 84 8 1287
2008 Does not provide services to public 41 42 9 5 2 0 0 84 8 3533

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 35 12 4 3 1 0 80 7 598
2018 Does not provide services to public 49 31 12 4 2 0 0 81 7 2990
2017 Provides services to public 46 34 11 6 2 0 0 81 8 794
2017 Does not provide services to public 49 32 11 5 3 1 0 81 8 3407
2014 Provides services to public 39 38 15 6 2 1 0 78 7 721
2014 Does not provide services to public 39 37 14 6 2 0 0 77 9 3210
2011 Provides services to public 39 36 13 7 5 1 0 76 11 940
2011 Does not provide services to public 42 35 14 5 3 1 0 78 8 3505

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 36 13 6 3 0 0 78 9 595
2018 Does not provide services to public 48 35 10 5 2 0 0 82 7 2975
2017 Provides services to public 43 38 11 5 2 0 0 81 7 794
2017 Does not provide services to public 47 35 11 5 3 0 0 82 7 3407
2014 Provides services to public 38 39 15 6 2 1 0 77 8 722
2014 Does not provide services to public 38 39 14 7 2 0 0 77 9 3209
2011 Provides services to public 37 38 13 7 4 1 0 75 11 940
2011 Does not provide services to public 40 38 13 5 3 0 0 78 8 3498
2008 Provides services to public 39 39 12 7 3 0 0 79 10 1283
2008 Does not provide services to public 44 38 9 6 3 0 0 82 8 3539

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 27 16 10 6 4 0 67 16 597
2018 Does not provide services to public 42 27 15 9 5 2 1 71 14 2993
2017 Provides services to public 37 28 16 9 6 4 0 68 15 795
2017 Does not provide services to public 41 25 15 9 5 5 0 70 14 3405
2014 Provides services to public 35 30 17 9 4 3 1 68 14 721
2014 Does not provide services to public 36 27 17 10 5 4 0 66 16 3210
2011 Provides services to public 33 27 16 10 9 5 0 64 20 940
2011 Does not provide services to public 40 25 15 8 6 5 1 70 15 3504
2008 Provides services to public 33 28 17 10 7 4 0 64 18 1284
2008 Does not provide services to public 39 27 14 9 6 4 1 70 15 3537
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 29 9 7 3 1 1 80 10 602
2018 Does not provide services to public 55 28 9 4 3 1 1 85 7 2999
2017 Provides services to public 52 29 10 4 4 1 0 82 8 794
2017 Does not provide services to public 55 28 8 4 3 2 1 85 7 3411
2014 Provides services to public 48 32 11 4 3 1 1 82 7 722
2014 Does not provide services to public 54 29 9 4 2 2 1 86 6 3208
2011 Provides services to public 45 29 12 6 5 2 1 77 11 938
2011 Does not provide services to public 50 30 9 5 2 3 1 83 8 3515
2008 Provides services to public 45 30 12 6 5 2 1 76 12 1289
2008 Does not provide services to public 47 30 10 5 4 3 1 80 10 3542

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 30 10 8 3 1 0 79 11 599
2018 Does not provide services to public 51 31 8 6 3 1 0 83 9 2995
2017 Provides services to public 49 30 9 7 4 0 0 79 11 795
2017 Does not provide services to public 52 31 8 6 3 1 0 84 9 3410
2014 Provides services to public 47 35 8 5 4 1 0 83 9 721
2014 Does not provide services to public 49 34 8 5 3 1 0 84 8 3208
2011 Provides services to public 44 34 9 7 5 1 0 79 12 937
2011 Does not provide services to public 46 34 9 7 3 1 0 80 11 3507
2008 Provides services to public 42 32 11 8 6 0 0 75 15 1288
2008 Does not provide services to public 44 33 9 8 5 1 1 78 13 3543

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 27 13 6 4 0 0 77 10 602
2018 Does not provide services to public 55 27 9 5 3 1 0 83 8 2996
2017 Provides services to public 55 26 9 5 4 0 0 82 9 793
2017 Does not provide services to public 57 27 7 5 3 0 0 85 8 3403
2014 Provides services to public 54 29 8 4 3 1 0 84 8 722
2014 Does not provide services to public 56 29 7 5 3 0 0 85 8 3206

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 34 13 9 4 6 0 72 14 601
2018 Does not provide services to public 36 33 13 5 3 10 0 76 9 3002
2017 Provides services to public 38 31 13 7 5 6 0 74 12 793
2017 Does not provide services to public 38 33 12 5 3 9 0 78 9 3411
2014 Provides services to public 32 39 12 6 3 7 0 77 10 721
2014 Does not provide services to public 32 35 13 5 2 12 1 77 8 3207
2011 Provides services to public 30 29 18 8 5 10 1 65 15 939
2011 Does not provide services to public 28 32 18 6 3 12 1 70 10 3501

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 38 14 11 6 2 0 69 17 599
2018 Does not provide services to public 32 37 15 8 4 4 0 71 13 2987
2017 Provides services to public 34 36 15 9 5 2 0 71 14 794
2017 Does not provide services to public 35 34 14 8 4 3 0 72 13 3409
2014 Provides services to public 29 38 17 9 6 2 0 68 15 720
2014 Does not provide services to public 29 36 17 10 4 4 0 67 15 3207
2011 Provides services to public 25 35 17 10 9 4 0 63 19 938
2011 Does not provide services to public 25 36 18 10 6 4 1 64 17 3499
2008 Provides services to public 26 36 19 9 6 4 0 64 15 1287
2008 Does not provide services to public 30 37 16 8 4 4 1 71 13 3544

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 33 20 13 7 5 0 58 21 597
2018 Does not provide services to public 23 33 19 12 4 8 0 61 18 2994
2017 Provides services to public 26 35 15 12 6 5 0 65 19 793
2017 Does not provide services to public 24 35 17 11 5 8 1 64 17 3403
2014 Provides services to public 22 36 19 9 6 8 0 63 16 720
2014 Does not provide services to public 21 33 20 11 4 10 0 60 17 3204
2011 Provides services to public 16 37 19 12 7 10 0 58 21 942
2011 Does not provide services to public 17 35 20 12 5 11 0 58 19 3509
2008 Provides services to public 16 38 21 13 4 9 0 59 19 1283
2008 Does not provide services to public 17 38 19 10 5 11 1 62 17 3538

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 34 20 14 10 2 0 55 24 602
2018 Does not provide services to public 20 36 17 14 7 4 0 59 23 2999
2017 Provides services to public 24 37 15 13 8 3 0 63 21 795
2017 Does not provide services to public 24 36 15 14 7 5 0 63 21 3407
2014 Provides services to public 21 36 18 14 5 5 0 61 20 720
2014 Does not provide services to public 20 37 19 12 7 5 0 60 20 3204
2011 Provides services to public 16 40 18 14 8 3 0 58 23 940
2011 Does not provide services to public 18 38 17 16 6 5 0 59 23 3506
2008 Provides services to public 20 41 16 14 6 4 0 63 21 1286
2008 Does not provide services to public 20 41 15 13 6 4 0 64 20 3544
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 38 14 11 7 0 0 68 18 600
2018 Does not provide services to public 32 38 15 9 5 0 1 71 14 2996
2017 Provides services to public 31 37 13 11 7 0 0 69 18 792
2017 Does not provide services to public 32 38 13 10 6 0 0 71 15 3412
2014 Provides services to public 28 41 15 9 6 0 0 69 16 720
2014 Does not provide services to public 27 40 16 10 5 0 0 68 16 3206
2011 Provides services to public 27 39 15 11 8 0 0 66 19 940
2011 Does not provide services to public 26 43 14 10 5 1 0 71 15 3510

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 42 11 9 3 0 0 77 12 602
2018 Does not provide services to public 33 44 12 8 3 0 0 77 11 2999
2017 Provides services to public 34 47 9 8 2 0 0 81 10 791
2017 Does not provide services to public 35 43 10 8 3 0 0 79 11 3411

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 30 15 12 9 10 3 58 24 602
2018 Does not provide services to public 17 26 19 10 6 18 4 55 20 2991
2017 Provides services to public 17 28 15 12 8 15 4 55 26 794
2017 Does not provide services to public 17 24 15 11 6 22 5 56 23 3412
2014 Provides services to public 17 28 18 11 8 15 4 56 23 719
2014 Does not provide services to public 15 26 18 12 5 19 5 53 23 3206

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 31 12 7 5 0 0 76 12 601
2018 Does not provide services to public 45 35 10 6 3 1 1 81 9 2999
2017 Provides services to public 44 36 10 6 3 0 0 80 10 794
2017 Does not provide services to public 46 35 9 6 3 0 0 82 9 3410
2014 Provides services to public 45 33 12 6 2 0 1 79 9 722
2014 Does not provide services to public 44 38 9 6 3 0 0 83 9 3209
2011 Provides services to public 40 35 12 7 5 0 1 76 12 939
2011 Does not provide services to public 41 37 11 6 4 1 1 79 10 3511
2008 Provides services to public 37 34 13 8 7 0 1 71 16 1286
2008 Does not provide services to public 36 36 12 9 6 1 1 73 15 3543

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 35 11 11 5 2 7 70 17 257
2018 Does not provide services to public 26 35 14 8 3 4 10 71 13 1085
2017 Provides services to public 29 35 11 10 3 4 8 73 14 309
2017 Does not provide services to public 32 34 11 6 3 4 11 77 10 1232
2014 Provides services to public 30 39 13 5 1 3 8 78 7 286
2014 Does not provide services to public 29 34 14 7 2 4 9 73 11 1124

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 42 11 12 4 0 0 73 16 600
2018 Does not provide services to public 29 45 11 10 4 0 1 75 14 2998
2017 Provides services to public 28 41 12 12 6 0 0 69 19 794
2017 Does not provide services to public 31 41 11 11 5 0 1 73 15 3414
2014 Provides services to public 29 44 13 9 4 0 1 73 14 719
2014 Does not provide services to public 31 41 13 11 4 0 1 72 15 3200
2011 Provides services to public 31 41 14 9 5 0 1 73 13 938
2011 Does not provide services to public 33 40 13 8 4 0 2 75 12 3511
2008 Provides services to public 28 43 14 10 4 0 1 72 14 1289
2008 Does not provide services to public 32 40 14 9 4 0 1 74 13 3541

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 40 9 7 3 0 0 81 10 600
2018 Does not provide services to public 35 44 11 7 3 0 0 79 9 2994
2017 Provides services to public 43 39 9 7 3 0 0 82 9 795
2017 Does not provide services to public 39 41 10 7 3 0 0 80 10 3413
2014 Provides services to public 36 43 12 6 2 0 0 80 8 721
2014 Does not provide services to public 33 43 13 7 4 0 0 77 11 3205
2011 Provides services to public 39 39 11 7 3 0 0 79 10 938
2011 Does not provide services to public 38 41 12 6 3 0 0 79 9 3509
2008 Provides services to public 36 41 12 7 4 0 0 77 11 1289
2008 Does not provide services to public 36 41 11 8 4 0 0 77 12 3539

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 39 9 6 3 0 0 83 8 597
2018 Does not provide services to public 41 42 9 5 2 0 0 84 8 2978
2017 Provides services to public 46 37 8 7 2 0 0 83 9 795
2017 Does not provide services to public 44 40 7 6 2 0 0 84 8 3410
2014 Provides services to public 40 42 9 6 2 0 0 83 8 720
2014 Does not provide services to public 38 43 9 7 3 0 0 81 10 3204
2011 Provides services to public 38 44 9 5 4 0 0 82 9 936
2011 Does not provide services to public 40 42 9 6 3 0 0 82 9 3511
2008 Provides services to public 39 42 8 6 4 0 0 82 10 1289
2008 Does not provide services to public 37 44 8 6 4 0 0 82 10 3543

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 36 18 12 7 2 1 63 19 601
2018 Does not provide services to public 27 38 16 10 6 2 0 67 16 2994
2017 Provides services to public 29 37 14 10 7 3 0 69 17 795
2017 Does not provide services to public 31 38 12 10 5 2 0 71 16 3400
2014 Provides services to public 27 39 16 11 5 2 1 67 16 722
2014 Does not provide services to public 29 37 15 11 5 3 1 68 17 3207
2011 Provides services to public 30 34 14 9 8 2 1 67 18 937
2011 Does not provide services to public 32 36 15 8 6 2 1 70 15 3510
2008 Provides services to public 28 38 16 11 6 1 1 67 17 1287
2008 Does not provide services to public 32 39 13 8 5 2 0 73 13 3539

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 32 15 13 13 2 2 57 27 601
2018 Does not provide services to public 27 33 14 13 9 3 2 63 23 3000
2017 Provides services to public 26 29 17 11 14 2 1 57 26 795
2017 Does not provide services to public 28 31 12 13 11 2 2 62 25 3403
2014 Provides services to public 19 30 14 18 15 2 2 51 34 721
2014 Does not provide services to public 21 29 15 16 14 2 3 53 31 3210
2011 Provides services to public 19 27 16 15 19 2 3 48 35 937
2011 Does not provide services to public 20 28 16 16 15 2 2 50 33 3511
2008 Provides services to public 20 33 13 16 14 2 2 55 31 1287
2008 Does not provide services to public 22 33 13 15 14 1 2 57 29 3532

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 36 13 9 5 0 0 73 14 599
2018 Does not provide services to public 35 41 12 7 4 0 0 77 11 2987
2017 Provides services to public 33 42 11 9 5 0 0 76 14 793
2017 Does not provide services to public 37 41 10 8 4 0 0 78 11 3412
2014 Provides services to public 28 44 13 11 3 0 1 72 14 721
2014 Does not provide services to public 28 44 13 9 4 0 1 73 14 3205
2011 Provides services to public 29 42 14 8 6 1 1 72 14 940
2011 Does not provide services to public 33 42 12 8 4 0 1 76 12 3505

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 35 13 7 4 0 0 75 12 597
2018 Does not provide services to public 41 37 12 6 3 0 0 79 10 2984
2017 Provides services to public 40 37 11 7 4 0 0 77 12 790
2017 Does not provide services to public 43 36 11 6 4 0 0 79 9 3407
2014 Provides services to public 35 39 14 8 4 0 1 75 12 721
2014 Does not provide services to public 36 40 13 8 3 0 0 76 11 3204

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 40 13 9 4 0 0 74 13 601
2018 Does not provide services to public 35 40 13 7 3 0 0 76 10 2981
2017 Provides services to public 37 39 13 7 3 0 0 77 10 792
2017 Does not provide services to public 39 39 11 6 3 0 1 79 10 3406
2014 Provides services to public 36 39 14 8 2 0 0 75 10 721
2014 Does not provide services to public 34 41 14 7 3 1 0 76 10 3207
2011 Provides services to public 39 42 10 5 3 1 1 82 8 937
2011 Does not provide services to public 39 41 11 5 1 1 1 82 7 3504

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 38 19 9 5 3 0 67 14 600
2018 Does not provide services to public 27 40 19 7 4 3 1 69 11 2999
2017 Provides services to public 25 39 18 9 5 4 0 67 15 794
2017 Does not provide services to public 28 39 17 7 4 5 1 71 12 3405

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 34 12 7 4 0 0 77 11 601
2018 Does not provide services to public 50 32 9 5 2 0 1 83 8 2997
2017 Provides services to public 42 34 10 8 5 0 1 77 13 795
2017 Does not provide services to public 50 32 8 6 3 0 1 83 9 3412
2014 Provides services to public 40 35 13 5 4 1 2 77 9 719
2014 Does not provide services to public 46 34 10 5 3 1 1 82 8 3202
2011 Provides services to public 41 36 11 6 4 0 2 79 10 941
2011 Does not provide services to public 50 34 8 4 2 1 1 85 7 3510

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 31 18 7 6 0 0 69 13 599
2018 Does not provide services to public 48 31 12 6 3 0 0 79 9 2998
2017 Provides services to public 38 37 13 6 5 0 1 76 11 796
2017 Does not provide services to public 47 34 11 5 2 0 1 82 8 3418
2014 Provides services to public 42 35 14 5 3 0 0 77 9 721
2014 Does not provide services to public 45 34 13 5 2 0 0 80 7 3207
2011 Provides services to public 36 35 17 7 5 0 0 71 12 940
2011 Does not provide services to public 40 37 14 5 3 0 0 78 8 3512
2008 Provides services to public 35 35 16 9 4 0 1 71 12 1288
2008 Does not provide services to public 38 38 16 5 3 0 1 77 8 3539

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 27 37 36 602
2018 Does not provide services to public 25 43 31 3006
2017 Provides services to public 24 43 33 795
2017 Does not provide services to public 24 44 32 3412
2014 Provides services to public 24 44 32 721
2014 Does not provide services to public 24 42 34 3211
2011 Provides services to public 30 39 31 938
2011 Does not provide services to public 24 46 30 3513

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 12 39 30 7 8 4 158
2018 Does not provide services to public 12 43 23 5 13 5 745
2017 Provides services to public 13 42 26 3 10 6 187
2017 Does not provide services to public 13 47 22 4 8 7 831
2014 Provides services to public 16 43 22 9 9999 10 168
2014 Does not provide services to public 13 46 22 8 9999 10 743
2011 Provides services to public 16 37 24 7 9999 16 273
2011 Does not provide services to public 17 42 24 5 9999 13 828
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 37 5 3 1 0 0 91 4 601
2018 Does not provide services to public 46 42 7 4 1 0 0 88 5 2999
2017 Provides services to public 48 42 6 2 3 0 0 89 5 791
2017 Does not provide services to public 46 41 8 3 2 0 0 87 5 3408
2014 Provides services to public 49 40 7 3 1 0 0 89 4 720
2014 Does not provide services to public 43 43 9 3 1 0 0 86 5 3205
2011 Provides services to public 45 39 8 4 2 1 0 85 6 939
2011 Does not provide services to public 42 44 9 3 1 1 0 87 4 3514
2008 Provides services to public 49 38 8 4 2 0 0 87 5 1289
2008 Does not provide services to public 45 41 8 4 2 1 0 86 5 3534

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 45 16 7 2 0 0 75 9 599
2018 Does not provide services to public 32 45 13 7 1 2 0 78 9 2995
2017 Provides services to public 32 47 11 7 2 1 0 80 9 794
2017 Does not provide services to public 36 43 12 6 1 1 0 80 7 3406
2014 Provides services to public 34 43 13 6 2 1 0 78 8 721
2014 Does not provide services to public 33 43 15 6 2 2 0 77 8 3208
2011 Provides services to public 28 40 17 8 4 3 1 71 12 939
2011 Does not provide services to public 29 43 15 7 3 3 0 74 10 3499

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 21 37 23 8 1 1 31 31 602
2018 Does not provide services to public 7 20 35 25 11 1 2 36 28 2993
2017 Provides services to public 7 21 35 22 12 1 2 35 29 790
2017 Does not provide services to public 6 17 35 23 12 1 4 38 25 3395
2014 Provides services to public 6 21 36 23 11 1 2 35 28 720
2014 Does not provide services to public 6 21 38 23 9 1 3 33 28 3199
2011 Provides services to public 8 24 31 21 11 1 3 33 34 937
2011 Does not provide services to public 7 20 37 21 10 1 3 33 29 3509
2008 Provides services to public 7 21 36 23 9 1 3 33 29 1289
2008 Does not provide services to public 5 18 36 25 11 1 3 38 25 3536

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 13 27 32 18 3 2 53 20 597
2018 Does not provide services to public 3 11 24 33 24 3 2 60 15 2979
2017 Provides services to public 5 12 27 31 21 3 3 55 17 787
2017 Does not provide services to public 4 9 24 30 24 3 6 60 14 3383
2014 Provides services to public 6 14 29 27 18 4 3 48 20 717
2014 Does not provide services to public 4 12 28 30 17 4 4 52 17 3190
2011 Provides services to public 8 17 26 26 16 3 5 46 26 936
2011 Does not provide services to public 5 13 24 29 19 4 6 53 20 3501
2008 Provides services to public 5 14 24 30 20 3 4 54 21 1286
2008 Does not provide services to public 3 9 20 33 27 4 5 65 13 3526

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 23 29 19 10 2 2 30 39 602
2018 Does not provide services to public 8 20 33 20 12 3 3 34 31 2992
2017 Provides services to public 10 20 31 20 12 2 4 35 32 788
2017 Does not provide services to public 8 17 31 21 14 3 6 38 28 3388
2014 Provides services to public 15 22 33 14 12 1 3 26 39 720
2014 Does not provide services to public 11 23 31 19 10 3 5 31 36 3193
2011 Provides services to public 14 23 30 14 11 2 5 27 41 938
2011 Does not provide services to public 11 20 30 19 11 3 5 33 34 3501
2008 Provides services to public 10 21 32 21 10 2 4 33 33 1286
2008 Does not provide services to public 7 16 31 24 14 4 5 41 25 3533

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 13 32 31 16 1 1 48 19 600
2018 Does not provide services to public 4 12 31 31 19 1 2 52 17 2983
2017 Provides services to public 4 13 33 29 18 1 2 49 18 785
2017 Does not provide services to public 4 10 31 30 20 1 4 53 15 3380
2014 Provides services to public 4 12 32 31 17 1 3 50 16 717
2014 Does not provide services to public 4 12 32 31 16 1 3 49 17 3189
2011 Provides services to public 4 13 34 27 16 1 5 46 19 934
2011 Does not provide services to public 4 11 32 31 16 2 4 50 17 3503
2008 Provides services to public 4 12 33 31 16 1 3 48 17 1288
2008 Does not provide services to public 3 10 31 31 19 1 3 53 14 3536

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 22 29 19 13 1 2 33 37 599
2018 Does not provide services to public 10 21 26 23 16 2 3 41 32 2988
2017 Provides services to public 11 22 28 20 14 2 3 36 35 787
2017 Does not provide services to public 9 19 28 19 17 2 5 39 30 3390
2014 Provides services to public 14 25 28 17 13 1 2 31 40 720
2014 Does not provide services to public 12 22 30 18 11 2 4 31 37 3193
2011 Provides services to public 13 24 27 19 12 1 5 32 39 936
2011 Does not provide services to public 10 19 30 20 14 2 5 37 31 3501
2008 Provides services to public 12 24 26 20 14 1 3 35 38 1286
2008 Does not provide services to public 9 19 28 22 17 1 4 41 30 3527

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 16 29 26 14 3 2 43 27 599
2018 Does not provide services to public 6 14 28 26 19 3 3 48 22 2974
2017 Provides services to public 10 17 26 26 14 4 4 43 29 792
2017 Does not provide services to public 7 14 28 23 18 4 7 46 22 3382
2014 Provides services to public 7 17 27 25 17 4 4 45 26 718
2014 Does not provide services to public 5 14 29 27 15 4 6 46 22 3196
2011 Provides services to public 10 18 27 22 12 3 8 38 31 937
2011 Does not provide services to public 7 15 28 24 15 4 7 44 25 3495
2008 Provides services to public 13 26 26 18 10 3 4 31 41 1287
2008 Does not provide services to public 8 17 28 22 15 4 6 41 27 3531

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 18 34 22 10 2 2 33 31 601
2018 Does not provide services to public 8 19 34 20 13 3 3 35 29 2988
2017 Provides services to public 10 19 33 19 13 2 3 34 32 790
2017 Does not provide services to public 8 16 33 20 13 4 5 37 27 3394
2014 Provides services to public 11 20 30 20 13 3 4 35 33 721
2014 Does not provide services to public 9 19 34 20 10 4 4 33 31 3199

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 32 6 10 4 1 0 79 14 600
2018 Does not provide services to public 50 31 7 6 4 1 0 83 10 2990
2017 Provides services to public 49 32 7 7 4 1 0 82 11 795
2017 Does not provide services to public 54 28 7 6 4 1 0 83 10 3413
2014 Provides services to public 51 29 9 4 5 1 0 81 10 721
2014 Does not provide services to public 53 30 7 6 3 1 0 84 9 3208

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 34 7 5 1 0 0 87 6 597
2018 Does not provide services to public 59 30 5 4 2 0 0 90 5 2992
2017 Provides services to public 50 36 7 4 3 0 0 86 7 794
2017 Does not provide services to public 56 32 5 4 2 0 0 89 6 3409
2014 Provides services to public 52 34 7 4 2 0 0 87 6 720
2014 Does not provide services to public 53 35 6 4 1 0 0 89 5 3206

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 36 13 4 3 1 0 80 6 599
2018 Does not provide services to public 48 37 9 3 2 1 0 86 5 2998

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 34 9 3 2 3 0 86 5 600
2018 Does not provide services to public 49 35 9 2 1 4 0 88 3 2991
2017 Provides services to public 46 36 11 2 2 3 1 85 4 794
2017 Does not provide services to public 48 34 10 2 2 4 0 86 4 3405
2014 Provides services to public 50 35 9 2 2 3 0 87 3 722
2014 Does not provide services to public 52 33 8 2 1 4 0 89 3 3206

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 36 9 3 3 1 0 85 6 599
2018 Does not provide services to public 50 37 8 3 1 2 0 88 4 2997
2017 Provides services to public 48 35 10 4 1 2 0 84 6 795
2017 Does not provide services to public 49 36 9 3 1 2 0 87 4 3401
2014 Provides services to public 47 37 10 2 2 2 0 85 4 721
2014 Does not provide services to public 48 36 10 3 1 2 0 86 4 3209
2011 Provides services to public 36 42 10 5 3 3 1 81 8 941
2011 Does not provide services to public 41 39 12 3 2 4 0 83 5 3507

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 34 8 3 2 0 0 87 5 598
2018 Does not provide services to public 57 32 7 2 1 0 0 90 4 2989
2017 Provides services to public 52 37 7 2 2 0 0 89 4 793
2017 Does not provide services to public 56 33 7 2 2 0 0 89 4 3409
2014 Provides services to public 53 34 8 2 2 1 0 88 5 722
2014 Does not provide services to public 52 36 8 2 1 1 0 88 3 3205
2011 Provides services to public 44 37 10 5 3 1 0 82 8 937
2011 Does not provide services to public 46 38 10 4 2 1 0 85 6 3501
2008 Provides services to public 41 41 10 5 2 1 0 82 7 1287
2008 Does not provide services to public 44 38 10 4 3 1 0 83 7 3543

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 34 14 7 6 5 3 71 14 602
2018 Does not provide services to public 29 34 14 6 4 7 6 72 11 2997
2017 Provides services to public 34 32 12 9 5 5 4 72 15 792
2017 Does not provide services to public 34 30 11 5 4 6 8 76 11 3413
2014 Provides services to public 36 29 14 6 5 5 4 71 13 720
2014 Does not provide services to public 37 31 11 6 4 5 5 76 11 3206

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 43 12 5 3 3 1 79 9 599
2018 Does not provide services to public 31 39 13 8 3 4 2 74 12 2991
2017 Provides services to public 39 37 10 7 3 3 1 79 10 794
2017 Does not provide services to public 37 37 11 6 3 4 2 78 10 3402
2014 Provides services to public 39 36 10 6 4 2 2 79 10 721
2014 Does not provide services to public 36 39 11 5 2 4 1 80 8 3210
2011 Provides services to public 39 35 10 7 3 4 1 78 11 938
2011 Does not provide services to public 39 36 10 7 2 4 2 80 9 3501
2008 Provides services to public 37 34 11 7 6 3 1 75 13 1291
2008 Does not provide services to public 33 35 12 9 4 5 2 74 14 3544

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 41 15 4 3 1 0 78 7 593
2018 Does not provide services to public 38 40 13 4 2 2 0 81 6 2983

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 25 18 11 12 11 2 53 27 600
2018 Does not provide services to public 20 25 19 12 9 12 3 53 25 2996
2017 Provides services to public 19 26 17 12 13 10 4 51 29 794
2017 Does not provide services to public 17 22 18 14 11 14 4 48 30 3407
2014 Provides services to public 15 24 19 13 14 12 4 46 32 722
2014 Does not provide services to public 14 22 19 14 12 15 4 45 32 3207
2011 Provides services to public 14 21 19 12 16 12 5 42 34 935
2011 Does not provide services to public 15 23 19 13 11 15 4 47 30 3507

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 10 90 599
2018 Does not provide services to public 9 91 3000

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 60
2018 Does not provide services to public 46 261

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 62 60
2018 Does not provide services to public 59 261

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 60
2018 Does not provide services to public 6 261

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 60
2018 Does not provide services to public 0 261

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 60
2018 Does not provide services to public 38 261

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 36 60
2018 Does not provide services to public 32 261

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 60
2018 Does not provide services to public 41 261

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 36 60
2018 Does not provide services to public 37 261

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 60
2018 Does not provide services to public 28 261

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 50 60
2018 Does not provide services to public 53 261

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 60
2018 Does not provide services to public 28 261

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 60
2018 Does not provide services to public 9 261

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 60
2018 Does not provide services to public 43 261

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 60
2018 Does not provide services to public 16 261

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 60
2018 Does not provide services to public 13 261

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 56 60
2018 Does not provide services to public 55 260

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 60
2018 Does not provide services to public 27 260

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 60
2018 Does not provide services to public 11 260

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 60
2018 Does not provide services to public 5 260

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 60
2018 Does not provide services to public 9 260

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 60
2018 Does not provide services to public 10 260

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 60
2018 Does not provide services to public 29 260

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 59
2018 Does not provide services to public 13 250

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 59
2018 Does not provide services to public 20 250

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 59
2018 Does not provide services to public 6 250

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 59
2018 Does not provide services to public 10 250

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 59
2018 Does not provide services to public 9 250

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 59
2018 Does not provide services to public 11 250

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 59
2018 Does not provide services to public 13 250

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 59
2018 Does not provide services to public 12 250

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 59
2018 Does not provide services to public 25 250

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 59
2018 Does not provide services to public 13 250

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 59
2018 Does not provide services to public 44 250

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 59
2018 Does not provide services to public 49 250

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 59
2018 Does not provide services to public 10 250

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 22 17 4 4 25 4 64 11 598
2018 Does not provide services to public 20 18 15 5 3 31 7 62 13 2989
2017 Provides services to public 24 23 14 4 4 24 7 68 12 794
2017 Does not provide services to public 21 17 15 4 3 31 9 63 12 3404
2014 Provides services to public 20 21 17 4 4 26 8 62 12 722
2014 Does not provide services to public 18 18 15 4 3 33 10 63 11 3206

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 32 14 3 3 7 1 78 7 599
2018 Does not provide services to public 37 34 13 4 2 9 1 79 6 2992
2017 Provides services to public 39 34 10 4 3 8 1 81 8 792
2017 Does not provide services to public 38 33 12 3 2 10 1 81 6 3401
2014 Provides services to public 32 34 15 4 2 11 2 76 6 721
2014 Does not provide services to public 34 33 14 3 1 13 2 79 5 3205
2011 Provides services to public 41 36 9 4 2 7 0 83 7 936
2011 Does not provide services to public 45 36 9 3 1 5 0 86 4 3505

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 6 94 601
2018 Does not provide services to public 4 96 2999

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 38
2018 Does not provide services to public 31 127

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 70 38
2018 Does not provide services to public 81 127

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 38
2018 Does not provide services to public 23 128

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 38
2018 Does not provide services to public 20 128

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 38
2018 Does not provide services to public 30 128

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 38
2018 Does not provide services to public 21 128

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 38
2018 Does not provide services to public 17 128

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 38
2018 Does not provide services to public 21 128

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 38
2018 Does not provide services to public 17 128

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 38
2018 Does not provide services to public 31 128

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 38
2018 Does not provide services to public 6 128

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 38
2018 Does not provide services to public 45 128

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 37
2018 Does not provide services to public 17 122

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 31 37
2018 Does not provide services to public 23 122

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 37
2018 Does not provide services to public 48 122

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 37
2018 Does not provide services to public 54 122

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 37
2018 Does not provide services to public 9 122

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 22 17 2 3 27 5 68 7 598
2018 Does not provide services to public 20 18 15 2 2 36 7 67 7 2995
2017 Provides services to public 25 22 15 3 2 27 6 71 7 795
2017 Does not provide services to public 21 16 14 2 2 37 8 68 6 3404
2014 Provides services to public 22 21 15 2 2 31 7 71 5 721
2014 Does not provide services to public 18 18 14 2 1 38 9 68 5 3206

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 31 14 2 3 8 1 79 5 598
2018 Does not provide services to public 38 33 13 2 2 11 1 81 5 3000
2017 Provides services to public 41 31 11 3 2 11 1 82 6 792
2017 Does not provide services to public 40 31 11 2 1 12 2 83 4 3404
2014 Provides services to public 33 35 13 2 1 13 2 81 3 721
2014 Does not provide services to public 36 33 13 2 1 14 2 82 3 3206
2011 Provides services to public 44 33 10 3 1 8 0 84 5 937
2011 Does not provide services to public 46 36 9 2 1 6 0 88 3 3509
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 26 10 4 3 1 0 82 7 599
2018 Does not provide services to public 61 24 8 3 3 1 0 86 5 2996
2017 Provides services to public 59 23 9 3 3 1 0 84 6 795
2017 Does not provide services to public 61 23 8 3 2 2 0 86 5 3410

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 39 16 8 2 2 0 73 10 599
2018 Does not provide services to public 34 44 13 4 2 3 0 80 6 2997
2017 Provides services to public 23 42 18 7 5 5 0 68 12 796
2017 Does not provide services to public 26 43 15 7 4 6 0 73 11 3408

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 36 17 10 5 2 0 66 16 599
2018 Does not provide services to public 32 39 15 8 3 2 0 73 11 3001
2017 Provides services to public 22 44 17 9 6 2 0 67 16 794
2017 Does not provide services to public 26 42 16 9 5 3 0 70 14 3411

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 29 16 6 4 0 1 73 11 601
2018 Does not provide services to public 44 29 15 6 5 1 2 74 11 2989
2017 Provides services to public 38 26 18 7 9 0 2 66 16 790
2017 Does not provide services to public 40 27 16 8 6 1 3 69 14 3408

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 25 26 17 13 0 0 44 30 600
2018 Does not provide services to public 20 31 25 15 8 0 1 51 23 2991
2017 Provides services to public 17 29 26 18 10 0 1 46 28 794
2017 Does not provide services to public 23 31 25 12 8 0 1 54 20 3408

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 31 25 11 7 0 1 57 18 600
2018 Does not provide services to public 29 31 21 11 5 1 1 61 17 2986
2017 Provides services to public 25 32 23 12 6 0 1 58 19 786
2017 Does not provide services to public 30 31 20 10 5 0 3 63 16 3400

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 23 23 20 11 1 0 46 31 599
2018 Does not provide services to public 27 26 23 13 8 1 2 55 22 2978
2017 Provides services to public 21 26 24 17 10 0 2 48 28 794
2017 Does not provide services to public 27 27 22 13 8 1 3 55 22 3405

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 24 15 6 4 0 5 74 11 601
2018 Does not provide services to public 54 21 10 4 3 1 7 81 7 2985
2017 Provides services to public 43 25 14 7 4 0 7 73 12 789
2017 Does not provide services to public 49 23 10 4 3 1 11 81 8 3403

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 28 21 12 9 0 0 58 21 601
2018 Does not provide services to public 36 28 20 9 6 0 1 65 15 2994
2017 Provides services to public 29 31 21 12 7 0 1 60 18 792
2017 Does not provide services to public 34 32 19 8 5 0 1 66 14 3396

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 36 24 7 6 1 1 63 13 602
2018 Does not provide services to public 31 36 21 7 4 1 1 68 11 2993
2017 Provides services to public 29 32 22 10 5 0 2 62 15 789
2017 Does not provide services to public 33 34 19 8 4 1 2 69 12 3397

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 32 24 11 8 0 0 56 19 596
2018 Does not provide services to public 26 33 23 11 5 1 1 60 16 2992
2017 Provides services to public 27 33 22 11 5 0 2 61 17 792
2017 Does not provide services to public 27 35 20 10 5 1 1 64 16 3398

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 32 21 10 5 0 0 63 16 600
2018 Does not provide services to public 30 33 20 10 5 1 1 64 15 2988
2017 Provides services to public 33 32 20 10 4 0 2 66 14 790
2017 Does not provide services to public 32 33 18 9 5 0 2 67 15 3397

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 36 20 7 7 0 1 66 14 599
2018 Does not provide services to public 32 34 19 10 3 1 1 67 13 2984
2017 Provides services to public 32 32 18 11 5 1 2 65 16 792
2017 Does not provide services to public 34 34 18 8 4 1 2 70 12 3385

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 24 12 5 3 0 2 79 8 596
2018 Does not provide services to public 55 22 11 5 4 0 2 79 9 2984
2017 Provides services to public 55 23 10 6 4 0 2 80 10 793
2017 Does not provide services to public 55 23 12 5 3 0 2 80 8 3402

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 70 15 7 2 2 1 5 89 4 596
2018 Does not provide services to public 75 11 5 1 1 1 6 92 2 2987

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 75 12 5 2 3 1 2 89 5 599
2018 Does not provide services to public 77 10 4 2 3 1 4 91 5 2984
2017 Provides services to public 75 12 4 3 3 0 2 89 7 792
2017 Does not provide services to public 76 10 4 2 3 1 4 91 5 3397

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 26 11 4 2 0 1 83 6 598
2018 Does not provide services to public 62 23 9 3 2 0 2 86 5 2996
2017 Provides services to public 58 24 10 4 3 0 2 83 6 794
2017 Does not provide services to public 62 23 7 3 1 0 3 88 5 3401

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 20 12 5 5 0 1 78 10 596
2018 Does not provide services to public 62 20 9 5 3 1 1 83 8 2986
2017 Provides services to public 61 19 9 4 5 0 2 82 9 793
2017 Does not provide services to public 63 18 7 4 4 1 3 85 8 3405

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 17 9 3 1 0 17 84 5 596
2018 Does not provide services to public 56 14 5 2 1 0 21 90 3 2975
2017 Provides services to public 54 17 7 2 2 0 18 87 5 791
2017 Does not provide services to public 56 14 5 2 1 1 21 90 4 3390

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 61 22 11 2 1 0 3 86 3 597
2018 Does not provide services to public 73 13 4 1 0 0 7 94 2 2990
2017 Provides services to public 66 20 8 2 1 0 4 89 3 792
2017 Does not provide services to public 72 12 4 1 1 1 10 94 2 3381

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 70 13 7 4 4 0 2 85 7 596
2018 Does not provide services to public 75 12 5 2 3 0 3 90 5 2993
2017 Provides services to public 66 15 5 3 6 0 4 85 10 795
2017 Does not provide services to public 70 15 5 3 3 1 4 89 6 3400

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 28 14 5 3 0 1 78 7 594
2018 Does not provide services to public 49 28 14 4 2 0 2 79 6 2989
2017 Provides services to public 52 28 11 4 2 0 3 82 6 792
2017 Does not provide services to public 50 29 12 4 2 0 2 81 7 3400

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 29 36 16 3 0 0 46 18 600
2018 Does not provide services to public 20 36 30 11 3 0 0 56 14 2998
2017 Provides services to public 12 31 37 15 4 0 0 43 19 796
2017 Does not provide services to public 15 35 35 10 4 0 1 50 14 3411

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 19 39 21 11 0 1 32 28 594
2018 Does not provide services to public 7 15 36 29 13 0 0 41 22 2979
2017 Provides services to public 8 18 40 23 11 0 0 34 25 792
2017 Does not provide services to public 6 16 37 27 14 0 1 41 21 3411
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 23 12 4 2 3 1 58 42 602
2018 Does not provide services to public 58 23 9 4 2 3 1 61 39 2999
2017 Provides services to public 51 19 12 6 5 5 1 55 45 796
2017 Does not provide services to public 52 22 11 4 4 6 1 56 44 3415

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 242
2018 Does not provide services to public 17 1135
2017 Provides services to public 21 329
2017 Does not provide services to public 18 1360

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 242
2018 Does not provide services to public 30 1135
2017 Provides services to public 36 329
2017 Does not provide services to public 33 1360

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 242
2018 Does not provide services to public 24 1135
2017 Provides services to public 19 329
2017 Does not provide services to public 15 1360

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 242
2018 Does not provide services to public 25 1135
2017 Provides services to public 34 329
2017 Does not provide services to public 29 1360

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 242
2018 Does not provide services to public 5 1135
2017 Provides services to public 5 329
2017 Does not provide services to public 7 1360

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 242
2018 Does not provide services to public 30 1135

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 242
2018 Does not provide services to public 32 1135
2017 Provides services to public 39 329
2017 Does not provide services to public 45 1360

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 9 62 11 6 3 9 225
2018 Does not provide services to public 10 58 17 7 3 4 1072
2017 Provides services to public 11 59 14 7 4 5 321
2017 Does not provide services to public 13 64 12 6 2 4 1325

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 74 26 239
2018 Does not provide services to public 70 30 1126

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 14 7 6 5 1 10 80 12 601
2018 Does not provide services to public 58 14 9 5 4 1 9 80 10 2990

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 29 13 13 8 2 7 62 23 240
2018 Does not provide services to public 23 30 16 12 9 1 9 59 23 1134
2017 Provides services to public 16 26 16 16 13 2 11 49 33 337
2017 Does not provide services to public 17 27 15 15 11 4 12 51 31 1379

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 22 15 10 18 3 18 46 35 241
2018 Does not provide services to public 11 19 16 14 13 3 25 42 36 1134
2017 Provides services to public 9 18 13 17 20 3 19 35 48 337
2017 Does not provide services to public 8 15 15 14 17 6 26 33 45 1376
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