2018 Public Service Employee Survey Results by Theme for Agriculture and Agri-Food Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 39 14 8 4 0 0 74 12 547
2018 Does not provide services to public 34 44 11 7 4 0 0 78 11 2307
2017 Provides services to public 32 47 10 6 4 0 0 79 11 687
2017 Does not provide services to public 37 43 9 7 4 0 0 80 11 2776
2014 Provides services to public 33 40 12 9 6 0 0 73 15 701
2014 Does not provide services to public 31 45 10 9 5 0 0 76 14 2698
2011 Provides services to public 38 40 10 8 4 0 0 78 12 1175
2011 Does not provide services to public 36 42 10 8 4 0 0 78 12 3619
2008 Provides services to public 32 43 10 9 5 0 0 75 14 1282
2008 Does not provide services to public 32 43 11 8 5 0 0 76 13 2908

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 39 11 10 8 0 0 71 19 544
2018 Does not provide services to public 29 40 12 10 7 0 0 70 18 2312
2017 Provides services to public 30 38 13 10 9 0 0 68 19 685
2017 Does not provide services to public 32 39 12 9 7 0 0 71 17 2773

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 30 10 3 1 0 0 86 4 542
2018 Does not provide services to public 50 37 8 4 2 0 0 87 6 2299
2017 Provides services to public 53 35 9 3 2 0 0 87 4 686
2017 Does not provide services to public 54 33 8 3 1 0 0 88 5 2765
2014 Provides services to public 67 25 5 2 1 0 0 92 3 701
2014 Does not provide services to public 59 29 8 3 1 0 0 88 4 2695
2011 Provides services to public 63 28 6 2 1 0 0 91 3 1173
2011 Does not provide services to public 57 31 7 3 2 0 0 89 4 3618

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 41 11 6 3 0 0 80 9 546
2018 Does not provide services to public 40 42 10 5 3 0 0 81 8 2311
2017 Provides services to public 42 41 9 5 3 0 0 83 8 683
2017 Does not provide services to public 44 38 9 5 3 0 0 83 8 2765
2014 Provides services to public 41 38 11 6 3 0 0 79 9 700
2014 Does not provide services to public 40 40 12 6 3 0 0 80 8 2697
2011 Provides services to public 45 40 8 5 2 0 0 84 7 1175
2011 Does not provide services to public 42 41 9 5 2 0 0 83 8 3621
2008 Provides services to public 40 42 8 7 3 0 0 82 10 1295
2008 Does not provide services to public 38 44 9 6 3 0 0 82 9 2923

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 33 14 5 6 0 0 74 11 541
2018 Does not provide services to public 37 34 16 7 5 0 0 71 13 2310
2017 Provides services to public 36 35 15 8 6 0 0 71 14 685
2017 Does not provide services to public 40 33 15 7 5 0 0 73 12 2774
2014 Provides services to public 25 34 15 15 12 0 0 59 26 701
2014 Does not provide services to public 28 35 18 12 7 1 0 63 19 2697
2011 Provides services to public 26 36 20 11 7 0 0 62 18 1174
2011 Does not provide services to public 28 36 18 11 5 1 0 65 16 3623

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 35 14 6 5 0 0 75 11 541
2018 Does not provide services to public 35 36 15 8 5 0 0 72 13 2292
2017 Provides services to public 36 34 15 9 6 0 0 71 15 687
2017 Does not provide services to public 39 36 13 8 4 0 0 75 12 2769
2014 Provides services to public 23 36 14 17 9 0 0 59 26 701
2014 Does not provide services to public 26 37 18 13 6 1 0 63 19 2694
2011 Provides services to public 25 36 18 14 7 0 0 61 21 1172
2011 Does not provide services to public 27 38 17 12 5 1 0 66 17 3622
2008 Provides services to public 20 38 16 16 10 0 0 59 26 1297
2008 Does not provide services to public 19 39 18 15 8 0 0 58 24 2925

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 24 20 10 8 2 0 61 18 546
2018 Does not provide services to public 31 30 20 9 6 3 1 63 16 2312
2017 Provides services to public 35 25 21 8 7 3 0 62 16 686
2017 Does not provide services to public 34 26 19 9 6 5 1 64 16 2772
2014 Provides services to public 27 26 17 11 12 3 3 57 25 701
2014 Does not provide services to public 28 27 20 12 6 5 2 59 20 2697
2011 Provides services to public 30 29 19 10 7 4 1 62 18 1174
2011 Does not provide services to public 30 27 18 12 7 4 1 61 20 3625
2008 Provides services to public 21 30 18 15 11 5 1 54 27 1300
2008 Does not provide services to public 20 31 20 14 8 6 1 55 24 2925
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 28 11 8 5 1 1 75 14 546
2018 Does not provide services to public 46 29 12 7 4 1 1 76 12 2301
2017 Provides services to public 45 31 11 5 6 1 0 77 11 688
2017 Does not provide services to public 48 29 10 7 5 2 0 78 11 2772
2014 Provides services to public 41 29 12 9 7 2 0 72 16 700
2014 Does not provide services to public 43 33 12 7 3 2 0 77 11 2697
2011 Provides services to public 40 32 13 8 5 1 0 73 13 1175
2011 Does not provide services to public 44 31 11 6 4 2 1 78 11 3616
2008 Provides services to public 35 31 12 10 9 2 0 68 20 1300
2008 Does not provide services to public 37 30 13 10 7 2 1 69 18 2927

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 29 11 11 6 0 2 72 17 545
2018 Does not provide services to public 40 33 11 9 5 0 1 74 15 2299
2017 Provides services to public 43 31 10 8 7 1 0 75 15 688
2017 Does not provide services to public 44 32 10 9 5 0 0 76 14 2770
2014 Provides services to public 39 30 13 10 7 1 0 70 17 701
2014 Does not provide services to public 39 35 12 10 4 0 0 74 14 2698
2011 Provides services to public 36 37 11 10 6 0 0 73 16 1176
2011 Does not provide services to public 38 36 10 10 5 1 0 75 16 3620
2008 Provides services to public 30 33 14 12 10 0 1 64 22 1299
2008 Does not provide services to public 32 34 10 12 11 1 0 67 23 2924

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 27 10 8 7 0 1 75 15 548
2018 Does not provide services to public 47 28 12 7 6 0 0 75 13 2305
2017 Provides services to public 50 24 11 8 5 0 0 75 14 685
2017 Does not provide services to public 51 28 9 7 6 0 0 79 12 2766
2014 Provides services to public 46 29 12 7 6 0 0 75 13 702
2014 Does not provide services to public 49 28 10 8 4 0 0 78 12 2698

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 35 14 9 6 5 0 69 16 548
2018 Does not provide services to public 27 32 17 9 6 8 0 64 17 2318
2017 Provides services to public 28 35 15 9 7 5 0 66 18 688
2017 Does not provide services to public 31 32 14 8 6 9 1 69 15 2772
2014 Provides services to public 26 33 16 11 7 6 0 63 20 701
2014 Does not provide services to public 23 32 18 9 5 12 0 64 16 2696
2011 Provides services to public 23 30 21 11 7 7 1 58 19 1171
2011 Does not provide services to public 23 31 19 10 7 10 1 60 19 3614

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 34 17 9 8 2 0 64 18 541
2018 Does not provide services to public 24 32 19 13 10 3 0 57 23 2311
2017 Provides services to public 25 36 14 13 9 2 0 62 23 687
2017 Does not provide services to public 28 33 17 11 8 4 0 63 19 2768
2014 Provides services to public 21 32 16 17 13 1 0 54 30 699
2014 Does not provide services to public 19 31 20 17 11 3 0 52 28 2697
2011 Provides services to public 18 29 22 16 14 2 1 48 30 1172
2011 Does not provide services to public 17 31 21 15 12 3 0 50 28 3613
2008 Provides services to public 14 28 17 17 21 2 0 43 39 1301
2008 Does not provide services to public 14 27 21 18 17 3 0 42 36 2924

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 33 21 15 9 3 0 54 24 543
2018 Does not provide services to public 17 28 20 17 11 6 0 49 30 2313
2017 Provides services to public 18 35 18 15 10 3 0 54 27 688
2017 Does not provide services to public 20 30 20 15 8 7 0 54 25 2774
2014 Provides services to public 15 27 20 17 16 5 0 45 35 699
2014 Does not provide services to public 13 26 21 20 13 6 0 42 35 2696
2011 Provides services to public 10 27 20 22 16 4 0 39 39 1176
2011 Does not provide services to public 10 31 20 21 12 6 0 43 36 3620
2008 Provides services to public 6 24 18 24 23 4 0 32 50 1301
2008 Does not provide services to public 5 23 20 26 20 6 0 31 48 2921

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 33 19 19 9 1 1 51 29 544
2018 Does not provide services to public 15 32 20 18 11 4 0 49 30 2319
2017 Provides services to public 18 37 18 14 11 2 0 56 26 686
2017 Does not provide services to public 20 33 18 14 10 5 1 56 25 2772
2014 Provides services to public 13 37 19 17 13 2 0 51 30 699
2014 Does not provide services to public 14 31 20 19 13 3 0 46 33 2695
2011 Provides services to public 12 31 19 22 13 3 0 44 36 1174
2011 Does not provide services to public 12 34 18 20 12 3 0 48 34 3618
2008 Provides services to public 10 32 17 23 16 2 0 43 39 1298
2008 Does not provide services to public 8 30 19 25 15 3 0 40 41 2927
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 31 14 12 12 0 0 61 24 548
2018 Does not provide services to public 26 36 16 13 9 0 0 62 21 2316
2017 Provides services to public 27 35 14 13 10 1 0 62 24 687
2017 Does not provide services to public 29 37 13 12 8 1 0 67 20 2770
2014 Provides services to public 20 33 20 14 13 0 0 53 27 699
2014 Does not provide services to public 24 33 18 16 9 0 0 58 24 2699
2011 Provides services to public 21 39 15 14 10 0 0 61 24 1177
2011 Does not provide services to public 24 39 15 13 8 1 0 63 22 3622

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 37 15 10 4 0 0 71 14 546
2018 Does not provide services to public 32 41 13 11 5 0 0 72 15 2317
2017 Provides services to public 32 44 11 8 5 0 0 76 14 686
2017 Does not provide services to public 33 43 11 10 4 0 0 76 14 2773

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 22 19 18 15 12 2 39 38 545
2018 Does not provide services to public 12 22 20 15 13 13 4 41 35 2306
2017 Provides services to public 10 26 17 18 16 11 2 41 39 686
2017 Does not provide services to public 14 21 18 16 11 16 4 44 34 2773
2014 Provides services to public 14 25 14 20 16 8 2 44 40 701
2014 Does not provide services to public 11 24 19 17 14 11 4 42 36 2700

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 33 10 12 6 0 1 71 19 549
2018 Does not provide services to public 37 34 13 8 6 1 0 72 14 2307
2017 Provides services to public 39 34 11 8 7 1 0 74 15 688
2017 Does not provide services to public 41 35 10 8 5 0 0 76 13 2774
2014 Provides services to public 35 33 15 9 8 0 0 68 17 702
2014 Does not provide services to public 38 36 12 9 5 0 0 74 14 2699
2011 Provides services to public 33 38 12 10 6 0 1 72 16 1178
2011 Does not provide services to public 36 36 12 9 6 0 0 72 15 3620
2008 Provides services to public 25 35 13 14 12 0 1 60 26 1300
2008 Does not provide services to public 27 33 14 14 11 1 1 61 25 2924

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 25 21 15 8 3 10 49 27 167
2018 Does not provide services to public 16 30 23 11 5 5 9 54 19 727
2017 Provides services to public 14 40 15 12 7 4 7 62 22 216
2017 Does not provide services to public 19 33 17 10 7 5 9 61 20 830
2014 Provides services to public 22 29 16 16 8 5 4 56 27 223
2014 Does not provide services to public 22 32 17 11 5 4 9 63 18 880

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 45 9 12 4 0 1 75 16 549
2018 Does not provide services to public 28 45 12 11 4 0 1 73 15 2320
2017 Provides services to public 30 43 10 12 5 0 0 73 17 686
2017 Does not provide services to public 35 39 10 10 4 0 0 75 14 2771
2014 Provides services to public 28 40 11 13 8 0 0 68 21 700
2014 Does not provide services to public 29 38 13 14 6 0 1 67 20 2696
2011 Provides services to public 31 37 14 12 4 0 2 69 16 1173
2011 Does not provide services to public 28 39 15 11 5 0 1 68 17 3617
2008 Provides services to public 19 43 16 14 7 0 1 63 21 1299
2008 Does not provide services to public 23 42 16 13 5 0 1 66 18 2923

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 38 11 6 6 0 0 78 11 547
2018 Does not provide services to public 42 40 9 6 2 0 0 82 9 2315
2017 Provides services to public 44 39 9 5 3 0 0 83 7 685
2017 Does not provide services to public 47 36 9 5 3 0 0 83 8 2770
2014 Provides services to public 42 36 11 7 4 0 0 78 11 701
2014 Does not provide services to public 41 38 10 7 3 0 0 80 10 2697
2011 Provides services to public 49 35 8 5 3 0 0 84 8 1176
2011 Does not provide services to public 45 37 8 6 3 0 0 82 9 3623
2008 Provides services to public 39 40 11 7 4 0 0 79 10 1298
2008 Does not provide services to public 39 41 10 7 4 0 0 80 10 2924

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 41 5 7 3 0 0 86 9 548
2018 Does not provide services to public 47 39 7 5 2 0 0 85 7 2296
2017 Provides services to public 50 35 7 5 2 0 0 86 7 683
2017 Does not provide services to public 52 34 6 5 2 0 0 87 7 2769
2014 Provides services to public 46 36 9 6 3 0 0 82 9 700
2014 Does not provide services to public 46 37 8 7 2 0 0 83 9 2696
2011 Provides services to public 52 36 5 5 3 0 0 88 7 1174
2011 Does not provide services to public 49 37 6 5 3 0 0 86 9 3619
2008 Provides services to public 44 40 8 5 3 0 0 84 8 1300
2008 Does not provide services to public 46 40 6 5 3 0 0 86 7 2924

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 32 18 15 12 2 1 54 27 544
2018 Does not provide services to public 17 30 18 17 13 3 0 49 32 2311
2017 Provides services to public 23 39 14 12 11 2 0 63 23 686
2017 Does not provide services to public 23 32 16 15 10 3 1 57 26 2768
2014 Provides services to public 19 29 16 20 15 2 0 49 35 700
2014 Does not provide services to public 17 29 18 19 15 2 0 47 35 2694
2011 Provides services to public 20 33 18 15 11 2 1 55 27 1174
2011 Does not provide services to public 18 33 17 16 13 2 1 53 29 3618
2008 Provides services to public 13 33 21 16 15 1 0 47 32 1299
2008 Does not provide services to public 13 31 20 19 15 2 1 45 34 2923

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 27 14 15 21 2 3 48 37 546
2018 Does not provide services to public 17 25 14 17 23 2 3 43 42 2309
2017 Provides services to public 18 29 15 15 20 2 2 49 36 687
2017 Does not provide services to public 20 22 14 17 20 3 4 45 40 2772
2014 Provides services to public 12 20 17 17 29 3 1 33 49 701
2014 Does not provide services to public 13 20 14 19 29 2 3 35 50 2698
2011 Provides services to public 16 25 15 17 23 1 2 43 42 1173
2011 Does not provide services to public 14 23 14 19 25 2 3 39 46 3618
2008 Provides services to public 12 26 15 19 24 2 2 40 45 1297
2008 Does not provide services to public 12 25 13 20 27 2 1 38 48 2922

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 34 13 11 6 1 1 69 18 542
2018 Does not provide services to public 29 41 14 9 6 0 0 70 16 2308
2017 Provides services to public 35 39 11 9 6 0 0 73 15 681
2017 Does not provide services to public 33 42 11 9 5 0 0 75 14 2763
2014 Provides services to public 22 43 8 17 10 0 0 65 27 700
2014 Does not provide services to public 25 42 13 11 8 0 1 67 19 2699
2011 Provides services to public 34 42 10 9 5 0 0 76 14 1174
2011 Does not provide services to public 32 41 11 10 5 0 0 74 15 3618

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 37 13 9 7 0 0 70 16 540
2018 Does not provide services to public 35 37 13 8 5 0 0 73 14 2307
2017 Provides services to public 39 34 12 8 7 0 0 73 15 685
2017 Does not provide services to public 39 37 12 7 4 0 0 76 12 2762
2014 Provides services to public 29 40 12 10 9 0 0 69 19 700
2014 Does not provide services to public 33 37 13 9 6 0 1 71 16 2700

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 41 13 11 6 0 0 71 17 541
2018 Does not provide services to public 28 39 15 11 5 1 1 68 17 2310
2017 Provides services to public 35 36 13 11 5 0 0 71 16 684
2017 Does not provide services to public 34 38 14 8 5 0 1 73 13 2764
2014 Provides services to public 28 37 15 11 8 1 0 65 20 700
2014 Does not provide services to public 28 38 15 11 7 1 1 67 18 2699
2011 Provides services to public 33 39 12 11 5 0 0 73 15 1175
2011 Does not provide services to public 33 41 13 7 4 1 1 75 11 3618

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 37 23 11 7 3 0 57 19 548
2018 Does not provide services to public 17 36 23 12 7 5 1 56 20 2310
2017 Provides services to public 21 37 19 11 8 3 0 59 20 687
2017 Does not provide services to public 21 36 20 10 6 5 1 61 17 2770

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 33 11 7 5 0 2 76 12 545
2018 Does not provide services to public 42 36 10 8 4 0 0 78 12 2312
2017 Provides services to public 42 34 11 7 6 0 0 76 13 683
2017 Does not provide services to public 45 33 10 7 4 1 1 79 11 2765
2014 Provides services to public 40 34 11 8 6 0 0 74 14 701
2014 Does not provide services to public 41 34 12 8 4 1 1 75 12 2697
2011 Provides services to public 40 38 11 7 4 1 0 78 11 1174
2011 Does not provide services to public 42 37 9 7 3 0 1 80 11 3621

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 32 16 10 5 0 0 69 15 547
2018 Does not provide services to public 36 35 17 7 4 0 1 71 12 2323
2017 Provides services to public 36 33 18 8 5 0 1 69 13 687
2017 Does not provide services to public 36 37 15 6 3 0 1 75 10 2772
2014 Provides services to public 38 31 16 9 5 0 0 70 15 701
2014 Does not provide services to public 34 38 16 8 4 0 1 72 11 2699
2011 Provides services to public 31 31 20 11 6 0 2 62 17 1175
2011 Does not provide services to public 31 38 18 8 4 0 1 70 12 3622
2008 Provides services to public 25 35 23 11 5 1 1 61 16 1296
2008 Does not provide services to public 26 38 21 10 4 0 1 65 14 2922

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 27 37 36 549
2018 Does not provide services to public 30 39 32 2315
2017 Provides services to public 28 36 35 688
2017 Does not provide services to public 28 41 31 2770
2014 Provides services to public 31 36 33 699
2014 Does not provide services to public 23 45 32 2699
2011 Provides services to public 23 45 31 1180
2011 Does not provide services to public 27 45 28 3622

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 19 25 24 3 24 5 141
2018 Does not provide services to public 18 20 18 6 34 5 620
2017 Provides services to public 23 21 28 7 11 10 196
2017 Does not provide services to public 14 18 19 4 40 4 723
2014 Provides services to public 23 19 24 10 9999 24 194
2014 Does not provide services to public 20 23 30 12 9999 15 613
2011 Provides services to public 26 29 29 8 9999 9 275
2011 Does not provide services to public 20 31 30 7 9999 12 948
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 39 7 4 2 1 0 87 6 546
2018 Does not provide services to public 40 43 9 5 2 0 0 84 7 2318
2017 Provides services to public 40 40 10 6 4 0 0 80 10 686
2017 Does not provide services to public 41 40 10 6 2 0 0 82 9 2771
2014 Provides services to public 35 41 13 6 5 0 0 77 11 701
2014 Does not provide services to public 33 42 14 7 3 1 0 76 10 2699
2011 Provides services to public 34 43 10 7 4 1 0 78 11 1178
2011 Does not provide services to public 33 43 13 7 3 1 0 77 10 3622
2008 Provides services to public 36 42 10 6 5 1 0 79 11 1295
2008 Does not provide services to public 33 41 13 7 4 1 0 75 12 2926

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 41 18 7 4 1 0 71 11 542
2018 Does not provide services to public 22 45 20 8 3 1 0 68 12 2307
2017 Provides services to public 26 46 17 7 4 1 0 72 11 685
2017 Does not provide services to public 27 44 17 7 3 2 0 72 10 2765
2014 Provides services to public 25 41 19 9 6 1 0 66 15 702
2014 Does not provide services to public 22 41 19 10 5 3 0 65 15 2693
2011 Provides services to public 21 39 19 12 7 2 0 61 19 1173
2011 Does not provide services to public 20 40 19 13 6 2 0 62 19 3623

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 20 41 22 8 1 1 31 27 545
2018 Does not provide services to public 7 19 38 22 10 1 1 34 27 2312
2017 Provides services to public 7 19 38 22 11 1 3 34 27 685
2017 Does not provide services to public 5 18 38 22 12 1 3 36 24 2762
2014 Provides services to public 9 27 35 21 5 0 3 27 37 695
2014 Does not provide services to public 9 26 39 18 6 1 2 24 36 2693
2011 Provides services to public 11 26 36 16 8 1 3 25 38 1172
2011 Does not provide services to public 9 25 38 17 7 1 2 25 35 3614
2008 Provides services to public 14 31 35 15 4 0 1 18 46 1292
2008 Does not provide services to public 13 29 37 15 6 1 1 21 42 2920

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 17 27 30 15 3 2 47 25 543
2018 Does not provide services to public 7 14 28 28 19 3 2 49 22 2300
2017 Provides services to public 7 16 25 26 20 2 3 49 24 680
2017 Does not provide services to public 5 13 27 26 22 3 4 53 19 2762
2014 Provides services to public 15 21 33 15 9 4 2 26 39 700
2014 Does not provide services to public 13 21 32 19 10 3 2 31 35 2689
2011 Provides services to public 14 22 27 20 11 3 4 33 38 1167
2011 Does not provide services to public 9 18 31 24 12 3 3 38 29 3610
2008 Provides services to public 21 25 28 16 6 1 2 23 48 1290
2008 Does not provide services to public 17 24 30 17 9 2 2 26 42 2914

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 26 31 14 7 2 1 22 46 544
2018 Does not provide services to public 18 25 30 15 9 2 2 24 45 2309
2017 Provides services to public 21 26 27 14 8 2 2 23 49 684
2017 Does not provide services to public 16 25 28 13 11 2 4 26 44 2765
2014 Provides services to public 31 25 23 12 4 1 4 17 59 698
2014 Does not provide services to public 28 26 25 10 7 2 2 18 56 2690
2011 Provides services to public 27 30 24 9 5 1 4 15 60 1170
2011 Does not provide services to public 23 27 27 13 7 1 2 20 51 3610
2008 Provides services to public 29 29 27 9 3 1 2 13 59 1291
2008 Does not provide services to public 23 28 28 12 5 1 2 18 53 2913

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 17 35 27 13 1 2 41 23 543
2018 Does not provide services to public 6 14 32 30 16 1 1 47 21 2297
2017 Provides services to public 9 15 33 27 13 1 3 41 24 681
2017 Does not provide services to public 6 12 31 27 19 1 4 49 18 2754
2014 Provides services to public 10 18 30 22 13 2 4 38 30 698
2014 Does not provide services to public 8 15 35 27 11 1 3 40 23 2686
2011 Provides services to public 9 19 34 23 10 2 4 35 30 1169
2011 Does not provide services to public 8 16 37 27 10 1 2 38 24 3607
2008 Provides services to public 11 20 36 24 7 1 2 32 31 1292
2008 Does not provide services to public 9 16 38 25 9 1 2 34 26 2915

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 22 30 22 11 1 2 34 35 544
2018 Does not provide services to public 12 21 30 20 14 1 2 35 34 2302
2017 Provides services to public 14 23 27 20 13 1 3 34 38 681
2017 Does not provide services to public 10 17 28 22 16 2 4 41 29 2762
2014 Provides services to public 25 25 26 14 8 1 2 22 52 697
2014 Does not provide services to public 19 25 29 16 7 1 3 24 45 2694
2011 Provides services to public 21 25 28 15 6 2 3 23 48 1170
2011 Does not provide services to public 16 25 30 18 8 1 2 27 42 3615
2008 Provides services to public 21 25 28 17 6 1 2 23 47 1296
2008 Does not provide services to public 21 26 28 15 7 1 2 23 48 2913

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 14 32 23 16 3 3 42 24 541
2018 Does not provide services to public 8 14 25 26 20 3 4 49 24 2300
2017 Provides services to public 7 15 29 24 17 2 6 45 24 682
2017 Does not provide services to public 6 12 23 26 23 3 8 54 20 2758
2014 Provides services to public 11 15 24 24 17 2 8 45 29 699
2014 Does not provide services to public 8 12 27 27 16 3 8 48 22 2688
2011 Provides services to public 9 16 28 24 14 3 7 41 27 1166
2011 Does not provide services to public 7 15 28 26 15 3 6 45 24 3611
2008 Provides services to public 13 23 28 20 10 2 4 32 38 1295
2008 Does not provide services to public 11 20 29 23 11 2 5 36 33 2920

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 23 36 14 8 2 2 22 40 546
2018 Does not provide services to public 15 24 29 17 10 3 2 28 41 2312
2017 Provides services to public 18 23 30 13 10 2 3 25 43 684
2017 Does not provide services to public 13 21 31 13 13 3 6 29 37 2765
2014 Provides services to public 28 20 28 10 9 2 3 20 51 699
2014 Does not provide services to public 21 24 29 13 8 2 3 22 47 2691

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 32 11 7 9 1 0 72 17 547
2018 Does not provide services to public 38 31 10 12 8 1 0 70 20 2308
2017 Provides services to public 40 33 9 9 9 1 0 73 18 684
2017 Does not provide services to public 44 30 9 9 7 1 0 75 16 2772
2014 Provides services to public 43 31 8 7 10 0 0 75 17 702
2014 Does not provide services to public 42 32 9 10 6 1 0 75 16 2699

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 36 10 8 5 0 0 76 14 547
2018 Does not provide services to public 44 34 9 8 4 0 0 79 12 2304
2017 Provides services to public 37 41 7 10 5 0 0 78 15 687
2017 Does not provide services to public 44 36 7 9 5 0 0 80 13 2766
2014 Provides services to public 37 40 9 9 4 0 0 77 13 701
2014 Does not provide services to public 42 39 9 7 3 0 0 82 10 2699

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 39 15 5 5 1 0 75 9 546
2018 Does not provide services to public 39 40 11 6 4 0 0 79 9 2309

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 35 11 2 3 2 0 84 5 545
2018 Does not provide services to public 43 38 12 3 1 2 1 83 5 2303
2017 Provides services to public 38 38 13 2 4 4 0 80 7 685
2017 Does not provide services to public 43 36 12 3 2 3 1 82 5 2770
2014 Provides services to public 42 34 14 3 3 3 1 80 6 701
2014 Does not provide services to public 41 36 13 4 1 4 1 82 5 2693

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 35 12 5 3 1 0 80 8 542
2018 Does not provide services to public 41 40 11 5 2 1 0 82 7 2305
2017 Provides services to public 37 43 11 5 3 1 0 81 8 686
2017 Does not provide services to public 42 40 10 4 2 2 0 84 6 2765
2014 Provides services to public 37 38 13 7 4 1 0 76 11 700
2014 Does not provide services to public 39 38 12 5 3 3 0 80 7 2694
2011 Provides services to public 30 40 16 6 5 3 0 72 11 1177
2011 Does not provide services to public 30 41 15 6 4 4 0 74 10 3621

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 33 8 5 4 0 0 82 9 541
2018 Does not provide services to public 46 36 10 5 3 0 0 82 8 2307
2017 Provides services to public 42 39 8 5 4 0 0 82 10 686
2017 Does not provide services to public 47 36 8 4 3 0 0 84 7 2774
2014 Provides services to public 42 36 9 8 5 0 0 78 13 699
2014 Does not provide services to public 43 38 11 5 3 1 0 81 8 2691
2011 Provides services to public 36 38 13 7 5 1 0 75 12 1174
2011 Does not provide services to public 37 39 13 6 4 1 0 77 10 3614
2008 Provides services to public 26 41 14 11 8 0 0 67 19 1301
2008 Does not provide services to public 26 40 16 10 7 1 0 67 17 2927

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 32 20 11 9 5 2 57 22 546
2018 Does not provide services to public 21 34 17 11 9 6 3 59 22 2308
2017 Provides services to public 25 31 17 10 12 3 3 59 23 686
2017 Does not provide services to public 27 30 15 10 8 5 5 63 20 2774
2014 Provides services to public 30 33 12 10 10 2 3 67 21 701
2014 Does not provide services to public 29 33 15 10 7 3 3 66 18 2698

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 34 16 10 5 2 1 68 16 545
2018 Does not provide services to public 28 38 14 11 6 3 1 68 18 2306
2017 Provides services to public 33 41 12 8 4 2 0 76 12 685
2017 Does not provide services to public 36 36 12 8 5 3 1 74 14 2765
2014 Provides services to public 33 36 13 9 5 3 1 72 14 701
2014 Does not provide services to public 32 37 12 9 5 4 1 72 15 2696
2011 Provides services to public 32 34 15 10 5 5 1 69 15 1171
2011 Does not provide services to public 33 34 13 10 5 5 1 71 16 3618
2008 Provides services to public 24 35 13 13 9 5 1 63 23 1301
2008 Does not provide services to public 24 35 14 13 8 5 1 63 22 2924

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 37 15 8 4 1 0 73 12 542
2018 Does not provide services to public 29 40 17 7 4 2 0 71 11 2304

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 27 19 14 13 6 2 49 30 545
2018 Does not provide services to public 18 29 18 14 13 7 2 51 29 2311
2017 Provides services to public 16 27 16 15 14 9 3 49 33 683
2017 Does not provide services to public 21 29 16 12 11 9 3 56 26 2767
2014 Provides services to public 14 27 16 17 18 6 3 45 38 701
2014 Does not provide services to public 16 26 19 15 14 8 2 47 32 2695
2011 Provides services to public 15 21 20 16 14 10 3 42 35 1173
2011 Does not provide services to public 13 23 18 16 13 13 3 44 34 3620

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 15 85 547
2018 Does not provide services to public 14 86 2317

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 61 86
2018 Does not provide services to public 59 332

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 55 86
2018 Does not provide services to public 55 332

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 86
2018 Does not provide services to public 7 332

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 86
2018 Does not provide services to public 0 332

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 86
2018 Does not provide services to public 5 332

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 86
2018 Does not provide services to public 3 332

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 86
2018 Does not provide services to public 3 332

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 86
2018 Does not provide services to public 42 331

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 86
2018 Does not provide services to public 42 331

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 49 86
2018 Does not provide services to public 46 331

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 53 86
2018 Does not provide services to public 36 331

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 86
2018 Does not provide services to public 31 331

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 47 86
2018 Does not provide services to public 52 331

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 36 86
2018 Does not provide services to public 30 331

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 86
2018 Does not provide services to public 7 331

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 86
2018 Does not provide services to public 9 331

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 38 86
2018 Does not provide services to public 43 331

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 86
2018 Does not provide services to public 30 331

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 86
2018 Does not provide services to public 15 331

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 86
2018 Does not provide services to public 52 332

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 86
2018 Does not provide services to public 23 332

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 86
2018 Does not provide services to public 11 332

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 86
2018 Does not provide services to public 17 332

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 86
2018 Does not provide services to public 7 332

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 86
2018 Does not provide services to public 4 332

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 86
2018 Does not provide services to public 12 332

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 86
2018 Does not provide services to public 10 332

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 86
2018 Does not provide services to public 28 332

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 80
2018 Does not provide services to public 21 319

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 80
2018 Does not provide services to public 11 319

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 80
2018 Does not provide services to public 7 319

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 80
2018 Does not provide services to public 6 319

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 80
2018 Does not provide services to public 14 319

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 80
2018 Does not provide services to public 9 319

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 80
2018 Does not provide services to public 31 319

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 80
2018 Does not provide services to public 9 319

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 80
2018 Does not provide services to public 49 319

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 66 80
2018 Does not provide services to public 54 319

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 80
2018 Does not provide services to public 3 319

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 80
2018 Does not provide services to public 13 319

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 19 20 10 9 18 6 49 24 547
2018 Does not provide services to public 16 20 20 8 8 24 4 49 23 2318
2017 Provides services to public 16 22 19 8 9 21 6 52 23 686
2017 Does not provide services to public 18 19 16 7 7 25 8 55 21 2774
2014 Provides services to public 16 22 18 8 8 22 5 52 22 699
2014 Does not provide services to public 15 19 18 6 7 29 6 52 19 2697

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 30 18 7 5 5 2 68 13 547
2018 Does not provide services to public 29 34 16 8 5 7 0 69 14 2314
2017 Provides services to public 28 35 18 8 5 7 1 67 14 684
2017 Does not provide services to public 32 33 15 6 5 8 1 72 12 2771
2014 Provides services to public 25 29 22 6 6 11 1 62 13 700
2014 Does not provide services to public 27 35 17 6 4 11 1 70 11 2695
2011 Provides services to public 29 38 17 6 3 7 1 72 10 1179
2011 Does not provide services to public 29 39 16 6 3 7 0 73 9 3620

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 9 91 546
2018 Does not provide services to public 6 94 2311

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 49
2018 Does not provide services to public 39 146

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 69 49
2018 Does not provide services to public 77 146

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 49
2018 Does not provide services to public 0 146

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 49
2018 Does not provide services to public 5 146

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 49
2018 Does not provide services to public 22 146

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 49
2018 Does not provide services to public 19 146

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 49
2018 Does not provide services to public 12 146

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 49
2018 Does not provide services to public 35 146

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 49
2018 Does not provide services to public 28 146

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 49
2018 Does not provide services to public 12 146

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 49
2018 Does not provide services to public 0 146

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 49
2018 Does not provide services to public 13 146

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 49
2018 Does not provide services to public 14 146

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 49
2018 Does not provide services to public 23 146

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 49
2018 Does not provide services to public 12 146

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 49
2018 Does not provide services to public 6 146

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 55 49
2018 Does not provide services to public 56 146

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 44
2018 Does not provide services to public 14 140

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 44
2018 Does not provide services to public 5 140

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 44
2018 Does not provide services to public 3 140

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 44
2018 Does not provide services to public 18 140

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 44
2018 Does not provide services to public 11 140

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 44
2018 Does not provide services to public 25 140

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 49 44
2018 Does not provide services to public 39 140

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 69 44
2018 Does not provide services to public 62 140

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 44
2018 Does not provide services to public 15 140

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 21 21 5 5 23 5 58 13 546
2018 Does not provide services to public 19 19 23 3 3 28 5 56 10 2317
2017 Provides services to public 18 23 21 3 3 26 7 60 9 685
2017 Does not provide services to public 19 19 17 3 3 32 7 64 9 2771
2014 Provides services to public 17 19 23 3 3 29 6 57 8 700
2014 Does not provide services to public 16 19 19 3 2 34 6 59 9 2697

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 32 20 3 4 6 2 71 8 547
2018 Does not provide services to public 33 34 18 4 2 8 1 73 7 2314
2017 Provides services to public 32 37 14 3 3 10 1 77 6 683
2017 Does not provide services to public 36 34 14 3 2 10 1 79 5 2763
2014 Provides services to public 29 33 19 4 2 12 2 72 6 700
2014 Does not provide services to public 30 34 18 4 2 13 1 74 6 2697
2011 Provides services to public 33 38 16 5 1 7 0 77 6 1177
2011 Does not provide services to public 34 38 14 3 2 9 0 78 6 3616
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 24 9 5 8 1 1 77 13 546
2018 Does not provide services to public 53 27 10 5 4 1 0 80 9 2301
2017 Provides services to public 54 25 10 4 5 1 0 81 9 687
2017 Does not provide services to public 56 25 9 4 5 2 0 83 8 2775

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 44 12 6 4 1 0 78 10 540
2018 Does not provide services to public 30 44 13 7 3 3 0 77 10 2314
2017 Provides services to public 26 45 13 7 5 3 0 73 13 687
2017 Does not provide services to public 25 45 14 8 4 4 0 73 12 2768

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 37 18 11 8 1 0 62 19 547
2018 Does not provide services to public 24 38 18 11 7 1 0 63 18 2320
2017 Provides services to public 16 41 19 13 9 2 0 59 22 687
2017 Does not provide services to public 21 41 17 12 7 2 0 63 19 2772

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 28 19 13 15 0 1 52 29 548
2018 Does not provide services to public 23 28 21 13 14 0 1 51 27 2313
2017 Provides services to public 20 27 21 12 18 1 1 48 31 686
2017 Does not provide services to public 24 27 20 14 14 0 1 51 28 2769

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 27 26 14 10 0 0 49 25 548
2018 Does not provide services to public 20 30 26 15 8 0 0 51 23 2313
2017 Provides services to public 19 30 25 15 9 0 1 49 25 687
2017 Does not provide services to public 22 32 26 12 7 0 1 54 19 2768

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 32 24 11 5 0 1 59 16 546
2018 Does not provide services to public 29 34 21 10 5 0 1 63 15 2304
2017 Provides services to public 24 32 22 13 7 1 1 57 20 681
2017 Does not provide services to public 31 33 20 9 5 1 2 66 14 2764

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 26 21 15 12 0 1 52 27 543
2018 Does not provide services to public 24 26 23 14 11 0 1 50 26 2305
2017 Provides services to public 21 27 22 17 11 0 2 49 28 686
2017 Does not provide services to public 27 27 22 13 8 1 2 55 22 2769

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 23 11 6 6 0 6 75 13 544
2018 Does not provide services to public 46 27 13 6 4 0 4 76 10 2302
2017 Provides services to public 41 26 13 7 4 1 9 73 12 684
2017 Does not provide services to public 45 27 12 5 3 1 6 78 9 2768

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 27 19 9 9 1 1 62 18 545
2018 Does not provide services to public 30 30 20 11 7 0 0 61 18 2311
2017 Provides services to public 27 31 23 10 7 1 1 59 17 683
2017 Does not provide services to public 29 33 22 9 6 0 0 62 16 2764

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 41 19 8 6 1 1 66 14 543
2018 Does not provide services to public 28 34 22 9 5 0 1 63 14 2312
2017 Provides services to public 24 34 23 11 6 1 2 59 18 682
2017 Does not provide services to public 31 34 20 8 4 1 2 67 13 2764

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 40 21 10 5 1 1 64 15 541
2018 Does not provide services to public 27 34 22 10 5 0 1 62 16 2314
2017 Provides services to public 24 36 23 10 5 1 2 62 15 684
2017 Does not provide services to public 29 35 21 9 4 1 1 65 14 2760

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 31 23 9 6 0 1 61 15 538
2018 Does not provide services to public 29 33 22 9 6 0 1 62 16 2309
2017 Provides services to public 29 32 21 9 6 0 1 62 16 684
2017 Does not provide services to public 31 32 20 10 5 1 1 64 15 2760

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 34 20 8 6 0 1 64 15 541
2018 Does not provide services to public 33 33 20 10 4 0 1 66 14 2301
2017 Provides services to public 28 35 19 11 5 0 2 65 16 682
2017 Does not provide services to public 33 35 18 8 3 1 1 70 12 2757

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 26 11 4 4 0 2 80 9 537
2018 Does not provide services to public 52 26 12 5 3 0 1 79 8 2305
2017 Provides services to public 56 23 11 4 3 0 3 81 8 687
2017 Does not provide services to public 55 26 11 4 2 0 1 82 6 2769

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 69 16 6 2 2 1 5 89 4 539
2018 Does not provide services to public 72 16 5 2 2 0 3 91 3 2302

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 66 14 7 4 6 1 2 82 10 539
2018 Does not provide services to public 69 14 6 4 4 1 2 86 8 2297
2017 Provides services to public 65 16 8 4 4 0 3 84 8 686
2017 Does not provide services to public 73 12 6 3 3 0 2 87 6 2768

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 26 15 6 4 0 0 75 10 542
2018 Does not provide services to public 48 29 13 5 4 0 1 78 9 2310
2017 Provides services to public 44 32 13 5 4 0 2 78 9 683
2017 Does not provide services to public 51 28 11 5 3 0 1 81 8 2770

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 22 11 5 8 0 1 76 13 536
2018 Does not provide services to public 54 24 11 6 5 0 1 78 11 2303
2017 Provides services to public 53 23 10 5 6 0 2 78 11 688
2017 Does not provide services to public 59 21 9 5 4 0 1 81 9 2770

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 12 6 3 2 0 26 85 7 539
2018 Does not provide services to public 54 15 7 3 1 0 21 87 4 2298
2017 Provides services to public 49 15 7 3 2 0 23 84 7 687
2017 Does not provide services to public 56 14 6 2 1 0 20 88 4 2755

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 65 19 8 3 1 1 3 87 4 541
2018 Does not provide services to public 71 16 5 1 1 0 6 93 2 2304
2017 Provides services to public 66 21 5 2 1 0 5 91 3 679
2017 Does not provide services to public 71 15 4 1 1 1 7 93 2 2754

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 61 19 9 3 5 0 4 83 9 542
2018 Does not provide services to public 67 17 6 4 4 0 3 87 7 2308
2017 Provides services to public 60 19 7 4 5 1 4 83 9 684
2017 Does not provide services to public 62 20 8 4 3 1 3 85 7 2770

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 33 13 3 2 0 2 82 5 542
2018 Does not provide services to public 47 31 14 4 2 0 1 79 7 2305
2017 Provides services to public 49 29 13 5 2 0 3 80 7 685
2017 Does not provide services to public 48 32 12 4 2 0 2 82 6 2765

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 32 35 14 5 0 0 46 19 547
2018 Does not provide services to public 16 34 33 12 4 0 0 51 17 2319
2017 Provides services to public 11 29 38 15 5 0 1 41 21 688
2017 Does not provide services to public 13 36 36 12 4 0 0 49 15 2770

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 21 38 22 11 0 0 34 28 543
2018 Does not provide services to public 8 16 41 24 11 0 0 35 24 2299
2017 Provides services to public 7 20 43 22 8 1 1 30 27 685
2017 Does not provide services to public 7 16 39 25 12 0 0 38 23 2766
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 27 22 10 10 1 0 31 69 548
2018 Does not provide services to public 30 29 17 11 9 2 1 31 69 2322
2017 Provides services to public 30 23 19 10 14 3 1 32 68 685
2017 Does not provide services to public 30 24 19 11 10 5 1 32 68 2775

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 376
2018 Does not provide services to public 19 1590
2017 Provides services to public 23 440
2017 Does not provide services to public 19 1745

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 376
2018 Does not provide services to public 33 1590
2017 Provides services to public 38 440
2017 Does not provide services to public 36 1745

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 376
2018 Does not provide services to public 30 1590
2017 Provides services to public 22 440
2017 Does not provide services to public 21 1745

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 376
2018 Does not provide services to public 30 1591
2017 Provides services to public 42 440
2017 Does not provide services to public 35 1745

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 376
2018 Does not provide services to public 5 1590
2017 Provides services to public 6 440
2017 Does not provide services to public 5 1745

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 376
2018 Does not provide services to public 32 1591

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 376
2018 Does not provide services to public 35 1590
2017 Provides services to public 44 440
2017 Does not provide services to public 43 1745

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 5 43 21 9 6 17 357
2018 Does not provide services to public 4 49 16 10 4 17 1526
2017 Provides services to public 7 45 18 9 5 15 433
2017 Does not provide services to public 7 52 18 8 4 11 1705

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 35 65 374
2018 Does not provide services to public 36 64 1579

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 19 12 9 8 2 7 68 20 544
2018 Does not provide services to public 46 16 12 9 7 2 9 69 18 2318

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 23 15 20 19 1 5 42 42 374
2018 Does not provide services to public 12 26 16 19 21 1 5 40 43 1586
2017 Provides services to public 13 24 17 17 20 2 7 41 40 445
2017 Does not provide services to public 14 26 16 16 17 3 8 45 37 1758

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 14 15 21 37 2 3 23 61 374
2018 Does not provide services to public 4 16 16 21 37 2 5 21 62 1585
2017 Provides services to public 4 12 11 18 45 3 6 18 70 444
2017 Does not provide services to public 3 11 14 20 42 3 7 16 68 1758
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