2018 Public Service Employee Survey Results by Theme for Transport Canada by Question 27. Are you a supervisor?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 40 44 8 5 3 0 0 84 8 883
2018 Non-supervisor 32 40 14 8 6 0 0 72 14 2714
2017 Supervisor 35 47 8 6 4 0 0 82 10 923
2017 Non-supervisor 32 44 12 7 6 0 0 75 13 2960
2014 Supervisor 36 47 8 5 4 0 0 83 9 865
2014 Non-supervisor 30 41 12 10 7 0 0 71 16 2621
2011 Supervisor 40 40 8 7 5 0 0 80 12 1079
2011 Non-supervisor 31 39 12 9 9 0 0 70 18 3050
2008 Supervisor 43 40 7 7 3 0 0 84 10 944
2008 Non-supervisor 33 40 12 9 6 0 0 73 15 2661

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 38 41 10 7 5 0 0 79 11 887
2018 Non-supervisor 30 38 15 9 8 0 0 68 17 2714
2017 Supervisor 31 40 12 10 7 0 0 71 17 921
2017 Non-supervisor 30 37 14 10 8 0 0 67 18 2959

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 57 34 6 2 1 0 0 91 3 879
2018 Non-supervisor 48 36 11 4 2 0 0 83 6 2702
2017 Supervisor 55 36 6 2 1 0 0 91 3 923
2017 Non-supervisor 49 34 10 4 2 0 0 84 6 2956
2014 Supervisor 66 25 6 2 1 0 0 91 3 865
2014 Non-supervisor 58 29 8 3 2 0 0 87 5 2620
2011 Supervisor 63 30 5 2 1 0 0 92 3 1080
2011 Non-supervisor 54 31 8 4 2 0 0 85 6 3052

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 46 39 9 4 2 0 0 85 6 891
2018 Non-supervisor 40 38 12 6 3 0 0 79 9 2720
2017 Supervisor 41 40 11 5 3 0 0 82 8 922
2017 Non-supervisor 40 39 11 6 4 0 0 79 10 2952
2014 Supervisor 42 43 9 4 2 0 0 85 6 864
2014 Non-supervisor 39 38 13 7 4 0 0 77 10 2621
2011 Supervisor 45 38 8 6 3 0 0 83 9 1080
2011 Non-supervisor 39 40 10 7 4 0 0 79 12 3053
2008 Supervisor 50 36 7 5 3 0 0 86 7 950
2008 Non-supervisor 40 41 9 6 4 0 0 82 9 2671

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 44 33 13 6 4 0 0 78 10 890
2018 Non-supervisor 38 31 17 8 6 1 0 69 14 2714
2017 Supervisor 36 36 15 8 5 1 0 72 13 923
2017 Non-supervisor 35 33 16 9 7 1 0 68 16 2956
2014 Supervisor 38 37 14 6 5 0 0 76 10 862
2014 Non-supervisor 32 34 16 10 7 1 0 67 17 2608
2011 Supervisor 37 33 15 7 8 0 0 70 15 1078
2011 Non-supervisor 31 31 17 10 10 1 0 63 20 3052

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 43 35 13 6 4 0 0 77 10 888
2018 Non-supervisor 35 34 16 9 5 0 0 70 14 2704
2017 Supervisor 33 39 13 9 5 0 0 73 14 922
2017 Non-supervisor 33 35 15 10 6 0 0 69 16 2961
2014 Supervisor 38 38 14 6 4 0 0 76 10 862
2014 Non-supervisor 31 36 15 10 7 1 0 67 18 2608
2011 Supervisor 37 34 12 10 7 0 0 71 17 1079
2011 Non-supervisor 30 34 15 11 10 0 0 64 21 3053
2008 Supervisor 40 37 9 9 4 0 0 77 14 950
2008 Non-supervisor 31 38 13 11 8 0 0 69 18 2674

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 39 29 16 7 6 2 1 69 14 891
2018 Non-supervisor 33 26 18 12 7 3 1 61 20 2723
2017 Supervisor 33 32 15 10 7 3 1 67 17 923
2017 Non-supervisor 31 28 19 10 8 4 1 61 18 2957
2014 Supervisor 38 29 15 9 6 2 1 69 15 862
2014 Non-supervisor 31 27 18 10 9 4 1 61 20 2609
2011 Supervisor 37 25 16 10 7 3 1 65 18 1079
2011 Non-supervisor 31 26 17 11 10 4 1 60 22 3054
2008 Supervisor 37 27 15 9 5 3 3 68 15 949
2008 Non-supervisor 29 29 17 12 9 4 1 61 21 2671
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 48 33 9 5 3 1 0 82 9 891
2018 Non-supervisor 48 28 11 6 5 2 0 78 11 2717
2017 Supervisor 47 30 11 7 4 1 1 78 11 922
2017 Non-supervisor 48 29 11 5 4 2 1 80 9 2962
2014 Supervisor 43 33 12 6 4 1 0 78 10 865
2014 Non-supervisor 46 28 11 6 6 2 1 76 13 2621
2011 Supervisor 41 31 12 9 6 1 0 72 15 1081
2011 Non-supervisor 39 30 13 9 7 2 0 71 16 3052
2008 Supervisor 41 32 11 8 7 2 1 75 14 947
2008 Non-supervisor 37 30 13 10 8 2 0 68 18 2670

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 44 37 8 7 3 0 0 82 11 890
2018 Non-supervisor 44 31 11 8 5 1 0 75 13 2709
2017 Supervisor 44 36 9 7 4 0 1 80 11 924
2017 Non-supervisor 45 30 10 8 5 1 1 77 13 2964
2014 Supervisor 43 35 9 9 4 0 0 78 14 865
2014 Non-supervisor 42 31 10 9 7 1 0 74 15 2621
2011 Supervisor 39 34 10 9 7 0 0 74 17 1080
2011 Non-supervisor 36 33 12 10 8 0 0 69 19 3050
2008 Supervisor 37 37 8 9 8 0 1 75 16 946
2008 Non-supervisor 33 32 11 12 11 1 0 66 23 2674

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 48 34 8 5 4 0 0 82 10 895
2018 Non-supervisor 50 26 11 7 6 0 0 76 12 2711
2017 Supervisor 47 30 11 6 4 0 1 78 11 921
2017 Non-supervisor 54 25 10 6 5 0 0 79 11 2956
2014 Supervisor 49 30 11 5 4 0 0 80 9 865
2014 Non-supervisor 48 26 11 7 6 1 0 75 13 2622

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 34 37 13 7 4 4 0 75 11 888
2018 Non-supervisor 30 29 19 8 7 7 0 64 16 2729
2017 Supervisor 28 40 15 8 5 3 0 70 14 923
2017 Non-supervisor 26 33 17 9 7 8 0 64 17 2963
2014 Supervisor 29 42 14 8 5 3 0 73 13 864
2014 Non-supervisor 23 33 17 9 9 9 0 62 19 2617
2011 Supervisor 30 33 16 9 8 3 0 66 18 1080
2011 Non-supervisor 22 29 19 10 12 7 0 55 24 3051

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 30 37 16 10 6 1 0 68 16 887
2018 Non-supervisor 26 29 20 12 10 3 0 57 23 2721
2017 Supervisor 23 40 17 13 7 1 0 63 20 921
2017 Non-supervisor 22 32 19 13 10 3 0 56 24 2964
2014 Supervisor 25 40 15 12 7 1 0 66 19 863
2014 Non-supervisor 21 30 20 13 13 3 0 53 27 2617
2011 Supervisor 25 34 15 13 12 1 0 59 26 1080
2011 Non-supervisor 20 29 18 14 17 2 0 50 32 3053
2008 Supervisor 27 34 14 11 12 1 1 62 23 948
2008 Non-supervisor 21 31 16 13 17 2 0 53 30 2674

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 19 37 21 14 7 2 0 57 22 888
2018 Non-supervisor 19 27 22 16 10 6 0 49 28 2721
2017 Supervisor 15 35 22 17 9 2 0 51 27 921
2017 Non-supervisor 16 29 21 16 11 7 0 49 29 2959
2014 Supervisor 14 40 21 16 8 1 0 54 25 864
2014 Non-supervisor 15 28 20 16 13 7 0 47 32 2613
2011 Supervisor 12 38 16 18 13 3 0 52 32 1080
2011 Non-supervisor 13 27 19 17 17 6 0 43 36 3056
2008 Supervisor 14 38 17 18 11 2 0 53 30 947
2008 Non-supervisor 12 29 19 19 16 6 0 43 37 2672

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 18 39 18 17 7 1 0 57 25 891
2018 Non-supervisor 17 29 19 19 12 3 0 47 33 2722
2017 Supervisor 14 39 19 18 9 1 0 54 27 921
2017 Non-supervisor 16 29 21 17 13 5 0 47 31 2958
2014 Supervisor 16 41 18 15 9 1 0 57 24 864
2014 Non-supervisor 15 30 20 17 14 4 0 46 33 2613
2011 Supervisor 15 37 15 19 12 1 0 53 32 1080
2011 Non-supervisor 14 29 19 19 17 3 0 44 37 3055
2008 Supervisor 18 39 14 16 12 0 0 58 28 948
2008 Non-supervisor 13 34 16 20 15 2 0 47 36 2673
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 29 40 16 8 7 0 0 69 14 889
2018 Non-supervisor 30 34 18 10 8 0 0 64 18 2724
2017 Supervisor 25 41 15 13 7 0 0 65 20 924
2017 Non-supervisor 28 37 16 10 8 0 0 66 18 2962
2014 Supervisor 24 39 16 13 7 0 0 63 20 864
2014 Non-supervisor 25 35 16 12 11 1 0 61 24 2622
2011 Supervisor 23 38 16 12 10 0 0 62 22 1078
2011 Non-supervisor 23 33 17 13 13 0 0 56 26 3053

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 28 45 14 9 4 0 0 72 14 886
2018 Non-supervisor 28 38 16 12 6 0 0 66 18 2726
2017 Supervisor 27 43 12 13 5 0 0 70 18 924
2017 Non-supervisor 28 40 15 11 6 0 0 68 17 2957

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 17 37 17 13 9 5 2 58 23 889
2018 Non-supervisor 12 17 22 15 13 18 3 37 35 2709
2017 Supervisor 14 34 16 18 11 5 2 52 31 923
2017 Non-supervisor 13 18 18 14 13 20 3 41 36 2958
2014 Supervisor 15 32 19 16 12 3 2 50 29 865
2014 Non-supervisor 10 18 20 16 16 17 3 35 40 2618

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 40 37 11 7 4 0 0 77 12 894
2018 Non-supervisor 41 33 13 7 5 1 0 75 12 2718
2017 Supervisor 37 37 11 9 4 0 1 75 14 923
2017 Non-supervisor 42 33 11 8 5 1 1 76 13 2964
2014 Supervisor 36 39 11 8 5 0 0 76 13 865
2014 Non-supervisor 40 32 12 9 6 1 1 73 15 2622
2011 Supervisor 33 36 12 12 7 0 0 70 18 1081
2011 Non-supervisor 34 34 14 10 8 0 0 68 18 3054
2008 Supervisor 30 38 12 10 9 0 1 68 19 948
2008 Non-supervisor 29 34 14 12 10 1 0 64 22 2671

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 28 35 15 8 4 4 6 70 13 888
2017 Supervisor 22 37 15 9 6 4 6 66 17 922
2014 Supervisor 29 34 15 8 6 3 5 68 16 865

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 28 45 8 13 6 0 0 73 19 887
2018 Non-supervisor 22 41 11 16 10 0 0 63 26 2731
2017 Supervisor 23 37 12 16 12 0 0 60 28 923
2017 Non-supervisor 22 35 12 18 13 0 0 57 31 2964
2014 Supervisor 33 42 10 10 6 0 0 75 15 865
2014 Non-supervisor 26 37 12 15 10 0 1 63 25 2621
2011 Supervisor 40 38 9 8 4 0 0 78 12 1077
2011 Non-supervisor 28 38 12 13 9 0 1 66 22 3053
2008 Supervisor 41 38 10 8 2 0 0 80 10 950
2008 Non-supervisor 30 39 12 12 7 0 1 70 18 2670

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 49 41 6 3 1 0 0 90 5 885
2018 Non-supervisor 38 39 12 7 4 0 0 77 11 2718
2017 Supervisor 47 39 8 4 2 0 0 86 6 922
2017 Non-supervisor 38 41 11 6 3 0 0 80 9 2960
2014 Supervisor 47 41 7 3 2 0 0 88 5 865
2014 Non-supervisor 38 40 11 7 4 0 0 79 11 2623
2011 Supervisor 51 36 7 4 2 0 0 87 6 1079
2011 Non-supervisor 40 37 11 7 5 0 0 77 12 3053
2008 Supervisor 55 34 5 4 2 0 0 89 6 950
2008 Non-supervisor 36 41 12 8 3 0 0 77 11 2671

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 56 37 3 2 1 0 0 94 3 883
2018 Non-supervisor 44 39 7 6 4 0 0 83 10 2702
2017 Supervisor 55 36 5 3 1 0 0 91 4 922
2017 Non-supervisor 46 37 7 6 3 0 0 83 9 2955
2014 Supervisor 56 35 6 3 1 0 0 91 4 864
2014 Non-supervisor 43 37 9 7 4 0 0 81 11 2623
2011 Supervisor 58 35 4 2 1 0 0 93 3 1077
2011 Non-supervisor 45 37 7 6 4 0 0 82 10 3054
2008 Supervisor 56 37 3 2 0 0 0 94 3 950
2008 Non-supervisor 43 41 7 5 3 0 0 85 8 2675

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 24 39 16 13 7 2 0 64 20 891
2018 Non-supervisor 21 30 18 15 12 3 0 53 28 2722
2017 Supervisor 21 34 17 18 10 1 0 55 28 922
2017 Non-supervisor 20 30 18 15 12 4 1 52 29 2957
2014 Supervisor 29 39 14 9 7 1 0 69 17 861
2014 Non-supervisor 22 31 17 14 12 4 1 55 27 2608
2011 Supervisor 29 37 14 12 8 1 0 66 20 1076
2011 Non-supervisor 22 32 15 14 15 2 0 55 29 3055
2008 Supervisor 32 37 14 10 7 1 0 69 17 949
2008 Non-supervisor 22 34 17 13 12 2 0 57 26 2673

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 26 36 14 12 10 1 1 63 22 889
2018 Non-supervisor 19 27 18 14 17 3 2 49 32 2719
2017 Supervisor 21 34 14 17 11 1 2 56 29 919
2017 Non-supervisor 17 27 16 15 17 4 3 48 35 2959
2014 Supervisor 24 30 15 14 13 1 2 56 28 862
2014 Non-supervisor 16 24 17 15 21 4 3 43 39 2607
2011 Supervisor 21 30 15 14 17 1 2 53 32 1076
2011 Non-supervisor 13 25 16 17 25 2 2 39 44 3055
2008 Supervisor 19 32 13 17 16 1 2 53 34 949
2008 Non-supervisor 13 29 16 16 22 1 2 44 39 2672

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 40 43 10 5 3 0 0 83 8 879
2018 Non-supervisor 30 37 16 11 7 0 0 67 17 2714
2017 Supervisor 36 45 8 7 3 0 0 82 10 922
2017 Non-supervisor 27 42 13 10 6 1 0 70 17 2951
2014 Supervisor 34 45 9 8 4 0 0 79 12 865
2014 Non-supervisor 23 42 12 14 9 0 0 65 23 2623
2011 Supervisor 40 40 7 8 4 0 0 80 13 1079
2011 Non-supervisor 27 39 13 12 9 0 0 66 21 3050

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 42 35 13 6 4 0 0 78 10 883
2018 Non-supervisor 33 33 16 10 8 0 0 66 17 2710
2017 Supervisor 37 37 13 8 5 0 0 75 12 922
2017 Non-supervisor 32 35 16 10 6 0 0 67 17 2949
2014 Supervisor 36 38 12 8 5 0 0 75 13 865
2014 Non-supervisor 29 34 16 11 9 0 0 64 20 2622

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 36 37 12 11 5 0 0 73 15 885
2018 Non-supervisor 32 35 16 10 6 0 0 68 16 2715
2017 Supervisor 32 37 14 12 5 0 0 69 17 922
2017 Non-supervisor 31 38 15 10 6 0 0 70 16 2954
2014 Supervisor 34 38 13 10 4 0 0 72 14 864
2014 Non-supervisor 30 37 14 10 7 1 0 68 18 2621
2011 Supervisor 37 38 10 9 6 1 0 75 14 1080
2011 Non-supervisor 33 38 13 9 6 0 0 72 14 3049

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 28 46 16 6 3 1 0 74 9 888
2018 Non-supervisor 20 35 24 11 6 3 0 57 18 2724
2017 Supervisor 24 44 17 10 4 1 0 69 14 921
2017 Non-supervisor 20 35 22 11 7 4 1 58 19 2961

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 43 36 8 8 5 0 0 79 13 889
2018 Non-supervisor 50 32 9 6 3 0 0 82 9 2720
2017 Supervisor 39 36 12 8 6 0 0 74 14 921
2017 Non-supervisor 48 32 9 6 4 0 0 81 10 2956
2014 Supervisor 33 38 10 12 6 0 0 71 18 864
2014 Non-supervisor 41 33 11 8 5 1 1 76 13 2618
2011 Supervisor 35 37 9 12 6 0 1 73 19 1080
2011 Non-supervisor 41 34 11 8 5 1 1 76 13 3053

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 17 32 21 17 13 0 1 49 30 892
2018 Non-supervisor 38 34 18 6 4 0 0 72 9 2729
2017 Supervisor 15 36 22 15 11 0 0 52 26 924
2017 Non-supervisor 37 38 16 5 3 1 1 76 8 2963
2014 Supervisor 12 31 26 16 14 0 1 44 31 865
2014 Non-supervisor 34 37 17 7 4 0 1 71 11 2622
2011 Supervisor 14 29 25 17 14 0 0 43 32 1079
2011 Non-supervisor 33 36 18 8 4 0 0 70 12 3055
2008 Supervisor 10 30 25 20 15 0 0 40 35 948
2008 Non-supervisor 26 38 22 9 5 0 0 64 15 2675

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Supervisor 27 39 34 893
2018 Non-supervisor 26 37 37 2727
2017 Supervisor 31 37 32 922
2017 Non-supervisor 26 39 35 2960
2014 Supervisor 32 36 32 862
2014 Non-supervisor 28 38 35 2606
2011 Supervisor 31 38 31 1079
2011 Non-supervisor 28 37 35 3056

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Supervisor 20 31 34 5 2 8 246
2018 Non-supervisor 14 27 33 8 10 8 720
2017 Supervisor 27 32 32 4 0 5 286
2017 Non-supervisor 16 29 30 5 12 7 772
2014 Supervisor 25 45 20 4 9999 6 279
2014 Non-supervisor 16 32 29 12 9999 11 723
2011 Supervisor 22 32 29 8 9999 9 342
2011 Non-supervisor 17 30 31 11 9999 11 854
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 52 38 5 3 1 0 0 90 5 890
2018 Non-supervisor 37 44 10 5 2 0 0 82 8 2722
2017 Supervisor 42 40 9 5 3 0 0 83 9 922
2017 Non-supervisor 37 40 11 7 4 1 0 77 11 2958
2014 Supervisor 45 40 9 4 2 0 0 85 6 865
2014 Non-supervisor 36 40 13 7 4 0 0 76 11 2622
2011 Supervisor 45 39 8 5 4 0 0 84 8 1077
2011 Non-supervisor 35 39 12 8 6 1 0 75 13 3054
2008 Supervisor 53 34 7 4 2 1 0 87 6 950
2008 Non-supervisor 37 39 11 6 5 1 0 78 11 2670

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 24 47 14 10 4 1 0 72 14 891
2018 Non-supervisor 22 40 20 11 4 2 0 63 16 2726
2017 Supervisor 22 44 16 13 4 1 0 66 18 922
2017 Non-supervisor 22 40 19 12 5 2 0 63 17 2956
2014 Supervisor 24 44 15 11 5 1 0 69 16 864
2014 Non-supervisor 21 40 19 10 7 2 0 62 18 2616
2011 Supervisor 25 43 14 10 6 1 0 69 16 1080
2011 Non-supervisor 21 39 17 12 9 2 0 61 22 3052

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 11 32 40 14 2 0 1 16 44 892
2018 Non-supervisor 10 24 36 20 8 1 2 29 35 2719
2017 Supervisor 13 31 40 12 3 0 1 15 44 922
2017 Non-supervisor 9 23 36 18 9 2 3 29 34 2948
2014 Supervisor 15 29 40 11 4 0 0 15 45 860
2014 Non-supervisor 11 26 34 18 7 1 2 26 38 2616
2011 Supervisor 15 36 34 10 4 0 1 14 52 1078
2011 Non-supervisor 13 26 33 17 7 1 3 25 40 3050
2008 Supervisor 13 33 39 11 3 0 1 14 46 949
2008 Non-supervisor 10 29 35 17 6 1 2 24 40 2668

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 11 23 33 24 7 1 1 31 35 890
2018 Non-supervisor 10 19 27 25 14 3 2 41 31 2715
2017 Supervisor 11 26 34 21 7 1 2 28 37 920
2017 Non-supervisor 10 17 28 21 15 4 4 40 29 2935
2014 Supervisor 11 21 33 23 10 1 2 34 32 858
2014 Non-supervisor 11 19 28 22 13 3 4 38 32 2609
2011 Supervisor 17 19 30 21 11 1 2 33 36 1075
2011 Non-supervisor 15 18 24 23 14 2 4 40 35 3046
2008 Supervisor 12 21 29 25 11 1 2 36 34 947
2008 Non-supervisor 11 20 27 23 14 2 3 39 33 2665

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 19 28 33 14 4 1 1 18 48 891
2018 Non-supervisor 15 26 31 17 8 2 2 26 42 2711
2017 Supervisor 19 32 33 12 3 1 1 15 51 919
2017 Non-supervisor 15 24 30 16 9 2 4 27 41 2949
2014 Supervisor 24 31 30 10 3 0 1 13 56 860
2014 Non-supervisor 18 26 30 14 6 2 3 22 47 2608
2011 Supervisor 22 29 30 12 5 0 1 18 52 1077
2011 Non-supervisor 18 24 29 15 8 1 4 25 45 3048
2008 Supervisor 16 27 35 15 5 0 1 21 44 950
2008 Non-supervisor 14 24 32 17 9 2 3 27 39 2662

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 15 24 40 17 4 0 1 21 39 889
2018 Non-supervisor 6 13 32 32 14 1 2 48 20 2715
2017 Supervisor 14 27 38 17 4 0 0 21 41 914
2017 Non-supervisor 7 14 30 29 16 1 4 47 21 2931
2014 Supervisor 16 28 36 15 4 0 1 19 44 863
2014 Non-supervisor 8 16 32 28 12 2 3 41 25 2599
2011 Supervisor 14 26 37 17 4 0 1 22 40 1077
2011 Non-supervisor 8 16 31 27 14 1 3 43 25 3044
2008 Supervisor 13 25 40 17 5 0 1 22 38 950
2008 Non-supervisor 7 17 32 28 14 1 2 43 24 2656

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 23 27 32 13 4 1 1 17 50 891
2018 Non-supervisor 14 20 29 21 12 2 2 35 35 2715
2017 Supervisor 24 31 30 11 3 1 1 14 56 919
2017 Non-supervisor 15 21 27 18 12 3 5 32 39 2940
2014 Supervisor 27 33 25 10 3 0 1 14 61 863
2014 Non-supervisor 19 23 27 16 9 2 4 26 45 2612
2011 Supervisor 31 27 29 8 4 0 1 13 58 1078
2011 Non-supervisor 19 22 27 17 11 1 4 29 42 3048
2008 Supervisor 24 33 28 11 3 1 1 14 57 950
2008 Non-supervisor 15 21 29 19 11 1 3 32 38 2660

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 12 20 34 24 9 0 1 33 33 882
2018 Non-supervisor 10 18 25 24 15 4 3 43 30 2711
2017 Supervisor 12 25 30 21 9 0 2 31 38 923
2017 Non-supervisor 10 17 24 22 16 5 6 43 30 2942
2014 Supervisor 9 20 31 26 11 1 3 38 30 863
2014 Non-supervisor 9 15 27 25 15 4 5 44 27 2612
2011 Supervisor 8 15 34 26 13 0 3 41 24 1076
2011 Non-supervisor 8 14 25 25 18 3 7 48 24 3051
2008 Supervisor 12 22 32 21 10 1 3 32 35 948
2008 Non-supervisor 10 17 26 23 16 3 5 42 30 2666

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 18 32 34 11 3 1 1 15 51 894
2018 Non-supervisor 16 23 30 17 8 3 2 27 42 2722
2017 Supervisor 19 32 35 10 3 0 1 13 52 921
2017 Non-supervisor 16 22 30 15 9 3 4 26 42 2944
2014 Supervisor 21 33 35 8 3 0 1 11 54 863
2014 Non-supervisor 20 24 28 14 7 2 4 22 47 2616

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 55 30 6 5 3 0 0 85 9 885
2018 Non-supervisor 42 29 9 11 8 1 0 72 19 2710
2017 Supervisor 51 32 6 5 5 0 0 84 10 920
2017 Non-supervisor 43 29 10 9 7 1 0 73 17 2960
2014 Supervisor 55 30 6 6 3 0 0 85 9 865
2014 Non-supervisor 41 29 10 9 9 1 0 72 18 2623

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 50 39 4 5 2 0 0 89 7 886
2018 Non-supervisor 49 31 9 8 3 0 0 80 11 2718
2017 Supervisor 45 40 6 6 3 0 0 85 9 920
2017 Non-supervisor 44 36 8 8 4 0 0 81 11 2958
2014 Supervisor 45 42 7 5 2 0 0 87 7 865
2014 Non-supervisor 42 38 9 7 4 0 0 80 11 2617

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 45 44 7 2 1 1 0 89 3 891
2018 Non-supervisor 39 37 13 6 3 1 0 78 8 2716

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 43 36 13 2 1 3 1 83 4 887
2018 Non-supervisor 37 34 17 4 2 6 0 76 7 2722
2017 Supervisor 37 40 14 3 1 4 1 81 4 924
2017 Non-supervisor 34 34 17 4 3 7 1 74 7 2953
2014 Supervisor 42 36 14 2 1 5 0 82 4 862
2014 Non-supervisor 38 33 15 4 3 6 1 76 7 2607

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 46 40 10 2 1 1 0 86 3 890
2018 Non-supervisor 38 37 14 5 2 3 0 78 8 2722
2017 Supervisor 36 46 11 3 2 1 0 83 5 922
2017 Non-supervisor 36 41 14 5 2 3 0 78 7 2958
2014 Supervisor 42 39 13 3 1 3 0 83 4 862
2014 Non-supervisor 36 38 14 5 3 4 0 76 9 2608
2011 Supervisor 37 39 13 5 4 2 0 78 9 1078
2011 Non-supervisor 29 38 15 7 6 4 0 70 14 3057

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 52 37 7 2 2 0 0 89 4 892
2018 Non-supervisor 47 35 10 4 3 1 0 83 7 2703
2017 Supervisor 45 42 6 4 3 0 0 87 7 924
2017 Non-supervisor 45 37 10 5 3 0 0 82 8 2956
2014 Supervisor 50 38 7 3 2 0 0 88 5 861
2014 Non-supervisor 45 35 10 5 4 0 0 81 10 2609
2011 Supervisor 45 36 9 5 4 0 0 81 10 1076
2011 Non-supervisor 38 37 11 7 7 0 0 75 14 3055
2008 Supervisor 43 38 9 5 4 0 0 82 9 949
2008 Non-supervisor 33 40 12 8 7 0 0 73 15 2673

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 29 39 15 7 6 3 2 71 13 887
2018 Non-supervisor 24 29 20 10 8 6 4 58 19 2717
2017 Supervisor 27 40 12 8 8 2 2 71 17 919
2017 Non-supervisor 28 29 16 9 8 5 5 63 19 2961
2014 Supervisor 35 35 13 8 5 1 2 73 14 865
2014 Non-supervisor 29 29 15 9 10 4 4 63 21 2621

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 41 39 11 5 3 1 1 81 8 892
2018 Non-supervisor 28 38 16 10 5 2 1 68 15 2725
2017 Supervisor 40 40 8 7 3 2 0 82 9 919
2017 Non-supervisor 33 37 13 8 4 3 1 73 13 2951
2014 Supervisor 45 37 10 4 2 1 0 83 6 863
2014 Non-supervisor 34 37 12 7 5 4 1 74 13 2609
2011 Supervisor 44 33 8 8 4 3 0 80 12 1081
2011 Non-supervisor 32 32 13 10 8 5 1 68 18 3054
2008 Supervisor 43 35 9 6 4 2 1 80 11 949
2008 Non-supervisor 29 33 13 11 8 4 1 66 20 2670

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 32 41 18 5 3 1 0 74 8 889
2018 Non-supervisor 27 37 22 8 4 2 0 65 12 2716

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 23 27 20 11 8 7 4 57 21 890
2018 Non-supervisor 18 24 22 12 12 11 2 48 28 2720
2017 Supervisor 19 26 21 11 9 7 6 52 23 921
2017 Non-supervisor 17 25 18 13 11 12 3 50 29 2955
2014 Supervisor 20 26 17 11 11 8 6 54 26 863
2014 Non-supervisor 16 23 19 13 15 12 2 45 33 2611
2011 Supervisor 20 22 18 15 11 9 5 49 30 1081
2011 Non-supervisor 13 22 19 14 16 13 2 42 35 3056

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 12 88 892
2018 Non-supervisor 15 85 2732

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Supervisor 39 105
2018 Non-supervisor 56 416

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Supervisor 48 105
2018 Non-supervisor 59 416

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Supervisor 25 105
2018 Non-supervisor 2 416

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Supervisor 7 105
2018 Non-supervisor 10 416

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Supervisor 49 104
2018 Non-supervisor 35 415

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Supervisor 42 104
2018 Non-supervisor 40 415

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Supervisor 49 104
2018 Non-supervisor 50 415

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Supervisor 37 104
2018 Non-supervisor 39 415

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Supervisor 35 104
2018 Non-supervisor 38 415

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Supervisor 63 104
2018 Non-supervisor 53 415

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Supervisor 41 104
2018 Non-supervisor 28 415

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Supervisor 9 104
2018 Non-supervisor 10 415

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Supervisor 12 104
2018 Non-supervisor 8 415

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Supervisor 35 104
2018 Non-supervisor 45 415

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Supervisor 34 104
2018 Non-supervisor 22 415

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Supervisor 10 104
2018 Non-supervisor 14 415

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 66 105
2018 Non-supervisor 55 415

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 42 105
2018 Non-supervisor 21 415

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 16 105
2018 Non-supervisor 7 415

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Supervisor 8 105
2018 Non-supervisor 19 415

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 8 105
2018 Non-supervisor 6 415

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 5 105
2018 Non-supervisor 7 415

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 17 105
2018 Non-supervisor 14 415

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Supervisor 12 105
2018 Non-supervisor 12 415

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 16 105
2018 Non-supervisor 26 415

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 13 100
2018 Non-supervisor 10 386

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 14 100
2018 Non-supervisor 20 386

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 6 100
2018 Non-supervisor 6 386

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 12 100
2018 Non-supervisor 8 386

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 16 100
2018 Non-supervisor 9 386

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 14 100
2018 Non-supervisor 7 386

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 12 100
2018 Non-supervisor 13 386

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 9 100
2018 Non-supervisor 10 386

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 8 100
2018 Non-supervisor 9 386

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Supervisor 25 100
2018 Non-supervisor 31 386

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 10 100
2018 Non-supervisor 9 386

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Supervisor 39 100
2018 Non-supervisor 46 386

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 49 100
2018 Non-supervisor 53 386

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Supervisor 18 100
2018 Non-supervisor 12 386

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 20 25 20 7 5 18 4 59 15 887
2018 Non-supervisor 15 16 24 6 7 26 6 46 19 2723
2017 Supervisor 18 25 20 7 6 20 4 57 16 923
2017 Non-supervisor 14 17 19 6 7 28 9 49 21 2959
2014 Supervisor 20 23 19 6 6 21 6 58 16 862
2014 Non-supervisor 14 15 20 7 9 28 8 46 23 2604

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 33 35 17 5 4 5 0 73 10 890
2018 Non-supervisor 28 30 19 6 5 10 1 65 13 2720
2017 Supervisor 30 37 17 6 4 5 1 70 11 920
2017 Non-supervisor 25 30 18 7 6 13 2 64 14 2956
2014 Supervisor 30 33 19 5 4 8 1 69 10 862
2014 Non-supervisor 23 28 21 6 6 13 2 61 15 2603
2011 Supervisor 33 38 17 4 3 5 0 75 7 1079
2011 Non-supervisor 27 35 17 7 6 8 0 69 13 3050

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 5 95 893
2018 Non-supervisor 7 93 2721

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Supervisor 33 43
2018 Non-supervisor 41 197

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Supervisor 79 43
2018 Non-supervisor 75 197

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Supervisor 12 43
2018 Non-supervisor 6 197

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Supervisor 20 43
2018 Non-supervisor 13 197

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Supervisor 17 43
2018 Non-supervisor 20 197

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Supervisor 17 43
2018 Non-supervisor 5 197

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Supervisor 27 43
2018 Non-supervisor 30 197

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Supervisor 37 43
2018 Non-supervisor 29 197

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Supervisor 10 43
2018 Non-supervisor 6 197

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Supervisor 13 43
2018 Non-supervisor 14 197

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Supervisor 24 43
2018 Non-supervisor 25 197

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 37 43
2018 Non-supervisor 36 198

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 23 43
2018 Non-supervisor 15 198

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 11 43
2018 Non-supervisor 8 198

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Supervisor 11 43
2018 Non-supervisor 11 198

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 39 43
2018 Non-supervisor 43 198

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 0 40
2018 Non-supervisor 3 177

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 14 40
2018 Non-supervisor 6 177

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Supervisor 25 40
2018 Non-supervisor 23 177

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Supervisor 43 40
2018 Non-supervisor 37 177

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 62 40
2018 Non-supervisor 61 177

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Supervisor 15 40
2018 Non-supervisor 13 177

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 23 24 21 3 2 23 5 65 6 888
2018 Non-supervisor 17 14 26 3 4 30 6 49 11 2723
2017 Supervisor 20 21 22 2 1 28 5 61 6 922
2017 Non-supervisor 15 16 21 3 3 33 8 54 10 2963
2014 Supervisor 20 18 21 2 2 31 7 61 6 862
2014 Non-supervisor 14 14 21 3 5 35 8 50 13 2601

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 35 33 18 3 2 8 1 75 5 887
2018 Non-supervisor 29 28 21 4 3 13 1 66 9 2721
2017 Supervisor 34 34 18 3 2 8 1 75 6 919
2017 Non-supervisor 26 30 19 3 3 16 3 69 7 2961
2014 Supervisor 32 31 19 3 2 12 2 73 5 862
2014 Non-supervisor 25 27 20 4 3 18 3 66 9 2600
2011 Supervisor 41 36 14 3 1 6 0 81 4 1078
2011 Non-supervisor 31 34 16 4 3 10 0 73 9 3055
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 58 27 8 4 3 1 0 86 6 891
2018 Non-supervisor 56 25 9 4 4 1 0 82 8 2711
2017 Supervisor 52 26 12 5 4 1 1 80 9 922
2017 Non-supervisor 58 23 9 3 4 2 0 83 7 2962

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 26 42 17 8 4 3 0 71 12 891
2018 Non-supervisor 23 38 22 9 4 4 0 64 14 2720
2017 Supervisor 17 38 22 11 8 4 0 58 19 923
2017 Non-supervisor 16 32 22 12 7 10 0 54 21 2960

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 23 42 17 11 6 1 0 66 17 890
2018 Non-supervisor 23 35 20 11 7 3 0 60 19 2727
2017 Supervisor 15 43 19 13 9 1 0 58 23 920
2017 Non-supervisor 18 38 20 14 8 3 0 57 22 2956

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 19 25 24 14 18 0 1 44 32 892
2018 Non-supervisor 22 25 22 14 17 0 1 47 31 2721
2017 Supervisor 27 28 19 13 12 0 2 56 25 917
2017 Non-supervisor 28 26 20 11 12 0 2 56 24 2953

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 6 21 31 23 20 0 0 26 42 894
2018 Non-supervisor 19 30 27 14 9 0 1 49 23 2725
2017 Supervisor 6 23 28 24 19 0 0 29 43 921
2017 Non-supervisor 20 29 26 14 8 1 1 51 23 2954

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 9 26 31 20 13 0 0 35 33 889
2018 Non-supervisor 27 33 23 10 6 0 1 60 16 2715
2017 Supervisor 9 28 30 18 15 0 0 37 33 921
2017 Non-supervisor 28 31 21 12 6 1 2 61 18 2949

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 9 25 26 23 17 0 0 34 40 887
2018 Non-supervisor 23 27 23 14 11 1 2 51 26 2720
2017 Supervisor 8 21 26 23 21 0 0 29 45 921
2017 Non-supervisor 23 24 20 16 13 1 2 49 30 2954

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 27 32 21 12 8 0 1 59 20 890
2018 Non-supervisor 51 25 12 3 2 1 6 82 5 2712
2017 Supervisor 27 31 21 10 8 0 3 60 19 922
2017 Non-supervisor 48 26 10 3 2 1 9 83 6 2941

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 19 29 24 16 11 0 0 49 27 893
2018 Non-supervisor 36 29 20 8 6 0 1 66 14 2723
2017 Supervisor 20 29 27 15 8 0 0 49 24 923
2017 Non-supervisor 34 32 17 9 5 0 1 67 15 2951

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 19 44 23 9 5 0 0 63 13 890
2018 Non-supervisor 26 34 23 10 5 1 1 61 15 2719
2017 Supervisor 21 38 25 10 5 0 0 59 15 921
2017 Non-supervisor 29 33 20 11 5 1 2 64 16 2946

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 11 34 32 14 9 0 0 45 23 891
2018 Non-supervisor 22 33 23 14 6 1 1 57 20 2723
2017 Supervisor 13 33 26 18 10 0 0 46 28 920
2017 Non-supervisor 23 32 23 12 7 1 2 57 19 2948

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 19 39 25 11 6 0 0 58 17 888
2018 Non-supervisor 24 32 21 14 7 1 1 57 21 2716
2017 Supervisor 20 35 23 13 8 0 0 56 21 921
2017 Non-supervisor 26 32 21 12 7 1 2 60 19 2952

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 18 27 27 17 10 0 0 46 27 884
2018 Non-supervisor 27 32 22 11 6 0 1 60 18 2714
2017 Supervisor 19 33 26 14 8 0 1 52 22 921
2017 Non-supervisor 27 33 20 11 6 1 2 62 17 2946

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 51 29 13 4 3 0 1 80 7 882
2018 Non-supervisor 53 24 12 5 4 0 2 79 8 2706
2017 Supervisor 55 27 11 4 3 0 1 82 7 923
2017 Non-supervisor 53 24 12 5 3 0 2 80 9 2954

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 71 16 6 2 2 0 3 89 5 888
2018 Non-supervisor 67 16 6 3 2 1 5 88 5 2709

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 73 16 5 2 3 0 2 90 5 885
2018 Non-supervisor 67 14 7 4 4 1 3 85 8 2716
2017 Supervisor 73 13 6 3 3 0 1 88 6 918
2017 Non-supervisor 69 13 7 4 3 1 3 86 7 2956

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 53 29 12 2 3 0 1 83 5 891
2018 Non-supervisor 54 26 11 4 3 0 2 82 7 2727
2017 Supervisor 55 28 9 4 3 0 0 84 7 920
2017 Non-supervisor 56 26 10 3 2 0 2 84 6 2952

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 56 24 11 4 4 0 1 81 8 890
2018 Non-supervisor 56 20 11 6 5 0 2 77 11 2715
2017 Supervisor 59 23 9 5 3 0 1 83 8 920
2017 Non-supervisor 60 19 9 5 4 0 2 81 10 2953

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 39 36 17 6 3 0 0 75 9 889
2018 Non-supervisor 55 4 2 1 0 0 36 94 2 2700
2017 Supervisor 44 32 14 6 4 0 0 76 10 919
2017 Non-supervisor 56 6 2 1 1 0 34 95 2 2952

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 59 26 10 2 2 0 1 85 5 884
2018 Non-supervisor 61 21 8 2 1 0 7 87 4 2715
2017 Supervisor 63 23 9 3 1 0 1 87 4 918
2017 Non-supervisor 63 19 7 2 1 1 7 89 3 2936

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 80 14 4 1 1 0 1 95 2 888
2018 Non-supervisor 66 17 7 3 3 1 4 86 7 2723
2017 Supervisor 78 14 4 1 1 0 1 94 2 921
2017 Non-supervisor 66 17 6 3 3 1 5 87 6 2951

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 51 33 11 3 1 0 1 85 4 887
2018 Non-supervisor 46 30 13 4 2 0 3 79 7 2720
2017 Supervisor 56 30 9 3 2 0 1 87 5 923
2017 Non-supervisor 51 29 12 3 2 0 3 82 5 2949

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 6 28 42 17 6 0 0 34 23 896
2018 Non-supervisor 16 35 35 10 3 0 0 51 14 2730
2017 Supervisor 4 26 45 18 7 0 0 30 25 923
2017 Non-supervisor 14 35 36 10 4 0 0 50 14 2964

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 12 25 39 18 5 0 0 23 38 888
2018 Non-supervisor 7 16 38 25 13 0 0 38 23 2710
2017 Supervisor 11 25 43 16 5 0 0 21 36 920
2017 Non-supervisor 6 16 38 26 13 0 1 39 22 2954
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 23 29 22 12 12 1 1 24 76 891
2018 Non-supervisor 31 25 20 11 11 2 1 32 68 2730
2017 Supervisor 32 30 19 9 7 3 0 33 67 923
2017 Non-supervisor 37 25 16 8 6 6 1 40 60 2965

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 9 667
2018 Non-supervisor 17 1820
2017 Supervisor 7 593
2017 Non-supervisor 16 1637

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 31 667
2018 Non-supervisor 33 1820
2017 Supervisor 20 593
2017 Non-supervisor 24 1637

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 13 667
2018 Non-supervisor 20 1820
2017 Supervisor 8 593
2017 Non-supervisor 10 1637

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 71 667
2018 Non-supervisor 55 1820
2017 Supervisor 67 593
2017 Non-supervisor 55 1637

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Supervisor 4 667
2018 Non-supervisor 5 1820
2017 Supervisor 4 593
2017 Non-supervisor 6 1637

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 35 667
2018 Non-supervisor 28 1820

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Supervisor 27 667
2018 Non-supervisor 27 1821
2017 Supervisor 34 593
2017 Non-supervisor 32 1637

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Supervisor 15 37 18 11 5 14 634
2018 Non-supervisor 11 45 16 9 4 16 1709
2017 Supervisor 21 50 14 6 2 6 580
2017 Non-supervisor 14 53 16 6 2 7 1595

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 21 79 664
2018 Non-supervisor 28 72 1806

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 43 18 15 8 10 1 5 65 19 891
2018 Non-supervisor 41 15 14 10 11 2 8 62 23 2724

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 6 15 17 21 31 2 8 23 58 666
2018 Non-supervisor 8 17 19 18 29 2 8 27 52 1813
2017 Supervisor 5 18 20 13 25 2 16 29 47 596
2017 Non-supervisor 9 19 19 17 20 3 12 34 44 1650

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 3 9 15 17 42 2 12 14 69 664
2018 Non-supervisor 4 10 17 17 41 2 8 17 65 1811
2017 Supervisor 2 10 16 15 36 4 19 14 65 597
2017 Non-supervisor 4 12 17 16 33 4 14 20 60 1652
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