2018 Public Service Employee Survey Results by Theme for E-communications

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 34 42 12 8 5 0 0 75 13 160671
2018 Immigration, Refugees and Citizenship Canada 36 41 11 7 5 0 0 78 11 4218
2018 Executive 43 44 8 3 1 0 0 88 4 91
2018 Communications 43 43 9 4 1 0 0 86 5 77
2018 E-communications 42 48 7 4 0 0 0 89 4 27

Question 9. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 37 14 11 9 0 0 66 20 160988
2018 Immigration, Refugees and Citizenship Canada 33 36 13 10 7 0 0 69 18 4215
2018 Executive 45 37 8 8 2 0 0 82 10 91
2018 Communications 42 38 9 9 3 0 0 80 11 78
2018 E-communications 45 44 11 0 0 0 0 89 0 27

Question 10. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 50 35 9 3 2 0 0 85 5 160125
2018 Immigration, Refugees and Citizenship Canada 52 34 8 4 2 0 0 86 6 4199
2018 Executive 48 42 7 2 1 0 0 90 3 91
2018 Communications 44 44 8 3 1 0 0 89 4 78
2018 E-communications 38 58 4 0 0 0 0 96 0 27

Question 14. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 39 11 6 3 0 0 80 9 161156
2018 Immigration, Refugees and Citizenship Canada 44 37 11 5 3 0 0 81 8 4227
2018 Executive 57 32 8 2 0 0 0 89 2 91
2018 Communications 54 33 10 3 0 0 0 88 3 78
2018 E-communications 49 44 4 4 0 0 0 93 4 27

Question 43. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 35 32 17 9 7 1 0 67 16 160754
2018 Immigration, Refugees and Citizenship Canada 44 32 14 5 5 0 0 76 10 4213
2018 Executive 61 32 2 4 0 1 0 94 4 91
2018 Communications 62 31 3 4 0 1 0 93 4 77
2018 E-communications 78 22 0 0 0 0 0 100 0 27

Question 44. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 33 34 16 10 7 0 0 68 16 160146
2018 Immigration, Refugees and Citizenship Canada 42 34 13 6 4 0 0 76 10 4192
2018 Executive 61 29 5 3 1 1 0 91 4 92
2018 Communications 61 29 5 4 0 1 0 91 4 78
2018 E-communications 75 25 0 0 0 0 0 100 0 27

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 25 19 12 9 3 0 59 22 161050
2018 Immigration, Refugees and Citizenship Canada 38 26 17 8 8 3 0 66 17 4224
2018 Executive 51 20 22 2 2 2 0 73 4 91
2018 Communications 51 18 23 3 3 3 0 71 5 77
2018 E-communications 56 22 18 4 0 0 0 78 4 27
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 45 30 12 7 5 2 1 76 12 160474
2018 Immigration, Refugees and Citizenship Canada 49 28 11 5 4 2 1 79 9 4186
2018 Executive 62 25 9 2 1 1 0 88 3 89
2018 Communications 62 25 9 1 1 1 0 88 3 75
2018 E-communications 84 12 4 0 0 0 0 96 0 24

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 32 11 8 5 1 0 75 14 160177
2018 Immigration, Refugees and Citizenship Canada 48 30 10 7 4 1 0 79 11 4187
2018 Executive 60 31 6 2 1 0 0 90 3 89
2018 Communications 57 33 7 3 1 0 0 89 4 75
2018 E-communications 76 24 0 0 0 0 0 100 0 24

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 47 28 11 7 6 0 0 75 13 160605
2018 Immigration, Refugees and Citizenship Canada 50 28 11 6 5 1 0 78 11 4190
2018 Executive 57 26 10 6 1 0 0 84 7 89
2018 Communications 54 29 9 7 1 0 0 83 8 75
2018 E-communications 76 16 8 0 0 0 0 92 0 24

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 28 31 17 9 8 6 0 63 19 161481
2018 Immigration, Refugees and Citizenship Canada 33 30 15 8 6 7 0 68 15 4215
2018 Executive 45 34 11 5 1 4 0 82 7 91
2018 Communications 43 34 11 6 0 5 0 81 7 78
2018 E-communications 53 29 11 0 0 7 0 88 0 27

Question 30. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 31 18 13 11 2 0 58 24 161089
2018 Immigration, Refugees and Citizenship Canada 30 31 17 11 8 3 0 64 19 4204
2018 Executive 44 36 9 8 2 2 0 81 10 92
2018 Communications 43 34 10 9 1 3 0 79 10 78
2018 E-communications 60 25 11 0 0 4 0 89 0 27

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 29 21 16 12 5 0 48 30 160960
2018 Immigration, Refugees and Citizenship Canada 22 31 19 14 8 6 0 56 23 4204
2018 Executive 24 44 14 11 2 4 0 72 14 91
2018 Communications 23 44 14 13 1 5 0 70 15 77
2018 E-communications 31 51 4 7 0 7 0 88 8 27

Question 32. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 30 18 18 14 3 0 48 33 161278
2018 Immigration, Refugees and Citizenship Canada 21 32 17 16 10 3 0 55 27 4210
2018 Executive 24 38 19 12 3 3 0 64 15 92
2018 Communications 22 37 20 14 3 4 0 62 17 78
2018 E-communications 36 31 22 7 0 4 0 70 8 27
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 26 34 17 13 10 0 0 60 23 161141
2018 Immigration, Refugees and Citizenship Canada 29 35 16 12 8 0 0 64 20 4223
2018 Executive 49 31 10 8 1 0 0 80 9 89
2018 Communications 45 35 10 8 1 0 0 80 9 76
2018 E-communications 56 33 7 4 0 0 0 89 4 27

Question 7. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 41 13 11 5 0 0 71 16 161312
2018 Immigration, Refugees and Citizenship Canada 36 40 12 9 4 0 0 76 13 4230
2018 Executive 43 40 9 4 4 0 0 83 8 92
2018 Communications 43 39 9 4 5 0 0 82 9 78
2018 E-communications 60 22 11 4 4 0 0 82 8 27

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 22 19 16 14 13 2 41 36 160747
2018 Immigration, Refugees and Citizenship Canada 17 24 19 14 9 16 2 49 28 4213
2018 Executive 19 23 24 13 4 14 3 50 20 91
2018 Communications 19 19 25 12 5 15 4 48 22 78
2018 E-communications 22 15 27 4 0 33 0 54 5 27

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 35 12 9 6 1 0 73 15 160726
2018 Immigration, Refugees and Citizenship Canada 41 34 12 7 5 1 0 76 12 4196
2018 Executive 52 31 11 5 1 0 0 82 6 89
2018 Communications 50 30 13 5 1 0 0 80 7 75
2018 E-communications 59 24 13 4 0 0 0 83 4 24

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 34 16 10 6 3 6 65 18 36684
2018 Immigration, Refugees and Citizenship Canada 30 35 16 7 3 2 6 70 12 886
2018 Executive 48 23 10 4 8 0 8 77 12 26
2018 Communications 42 21 10 5 10 0 10 71 17 19

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 45 10 14 6 0 1 70 20 161510
2018 Immigration, Refugees and Citizenship Canada 29 45 9 12 4 0 0 74 17 4244
2018 Executive 41 45 5 8 0 0 0 86 8 91
2018 Communications 41 45 6 8 0 0 0 86 8 77
2018 E-communications 52 37 4 7 0 0 0 89 7 27

Question 2. My job is a good fit with my interests.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 39 11 6 3 0 0 80 10 161032
2018 Immigration, Refugees and Citizenship Canada 39 39 11 7 4 0 0 78 11 4219
2018 Executive 44 45 8 3 0 0 0 89 3 92
2018 Communications 40 47 9 4 0 0 0 87 4 78
2018 E-communications 27 58 11 4 0 0 0 85 4 27

Question 3. My job is a good fit with my skills.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 45 38 8 6 3 0 0 84 9 160117
2018 Immigration, Refugees and Citizenship Canada 42 38 9 6 5 0 0 80 11 4205
2018 Executive 56 36 6 2 0 0 0 92 2 92
2018 Communications 51 41 6 3 0 0 0 91 3 78
2018 E-communications 45 40 7 7 0 0 0 85 7 27

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 32 18 15 12 2 0 53 28 161004
2018 Immigration, Refugees and Citizenship Canada 24 33 18 13 10 2 0 59 23 4218
2018 Executive 30 43 17 3 5 1 0 74 9 91
2018 Communications 30 42 18 4 5 1 0 73 9 78
2018 E-communications 31 48 18 0 0 4 0 81 0 27

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 19 27 16 16 18 2 2 48 35 161071
2018 Immigration, Refugees and Citizenship Canada 24 29 15 14 14 3 1 56 29 4218
2018 Executive 27 36 15 10 10 1 0 64 20 90
2018 Communications 27 37 15 11 9 0 0 64 20 78
2018 E-communications 24 36 22 18 0 0 0 60 18 27

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 38 14 12 9 0 0 65 21 160686
2018 Immigration, Refugees and Citizenship Canada 31 36 15 11 7 0 0 67 18 4208
2018 Executive 45 37 12 3 3 0 0 82 6 90
2018 Communications 42 38 14 4 3 0 0 80 6 78
2018 E-communications 56 25 15 4 0 0 0 82 4 27

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 34 16 10 8 0 0 66 18 160340
2018 Immigration, Refugees and Citizenship Canada 36 33 16 9 6 0 0 69 15 4207
2018 Executive 51 30 9 4 4 0 0 82 9 91
2018 Communications 47 33 10 5 5 0 0 79 10 78
2018 E-communications 60 33 4 4 0 0 0 93 4 27

Question 13. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 37 15 11 7 0 0 67 18 160685
2018 Immigration, Refugees and Citizenship Canada 34 36 15 9 5 0 0 71 14 4200
2018 Executive 51 29 7 10 2 0 0 81 12 91
2018 Communications 48 30 8 11 3 0 0 78 14 78
2018 E-communications 63 26 4 4 4 0 0 89 7 27

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 35 22 11 8 3 0 57 20 161226
2018 Immigration, Refugees and Citizenship Canada 24 36 21 9 6 4 0 63 15 4227
2018 Executive 32 37 22 2 4 2 0 71 7 91
2018 Communications 31 37 22 3 5 3 0 70 8 78
2018 E-communications 29 35 25 4 0 7 0 69 4 27

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 33 11 8 5 0 0 76 13 161141
2018 Immigration, Refugees and Citizenship Canada 43 32 11 8 5 0 0 76 13 4234
2018 Executive 64 25 4 6 1 0 0 89 7 92
2018 Communications 63 26 4 6 0 0 0 90 6 78
2018 E-communications 71 15 7 7 0 0 0 85 7 27

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 32 17 8 5 0 1 70 13 161699
2018 Immigration, Refugees and Citizenship Canada 42 31 15 7 4 0 1 74 11 4248
2018 Executive 37 29 24 9 1 0 0 66 10 92
2018 Communications 37 30 23 9 1 0 0 67 10 78
2018 E-communications 36 42 18 4 0 0 0 78 4 27

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Public Service 27 39 35 161647
2018 Immigration, Refugees and Citizenship Canada 30 34 36 4246
2018 Executive 21 37 42 92
2018 Communications 23 37 41 78
2018 E-communications 22 38 40 27

Question 47. Please indicate your reason for leaving.

Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Public Service 17 33 30 6 8 6 43390
2018 Immigration, Refugees and Citizenship Canada 8 42 30 5 8 8 1289
2018 Executive 11 47 26 0 10 5 19
2018 Communications 6 50 28 0 11 6 18
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 43 40 9 5 2 0 0 84 7 161313
2018 Immigration, Refugees and Citizenship Canada 50 37 7 4 2 0 0 87 6 4229
2018 Executive 56 34 8 1 1 0 0 90 2 91
2018 Communications 52 37 9 1 1 0 0 89 3 78
2018 E-communications 63 26 11 0 0 0 0 89 0 27

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 24 42 18 10 5 1 0 67 15 161017
2018 Immigration, Refugees and Citizenship Canada 29 44 15 7 3 1 0 74 11 4215
2018 Executive 34 41 16 7 1 1 0 76 8 91
2018 Communications 33 40 17 8 1 1 0 74 9 78
2018 E-communications 44 27 22 8 0 0 0 71 8 27

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 11 26 35 18 8 1 1 27 37 161147
2018 Immigration, Refugees and Citizenship Canada 11 26 33 18 9 1 2 28 38 4224
2018 Executive 9 23 37 23 7 0 1 30 33 91
2018 Communications 11 25 37 21 5 0 1 26 36 77
2018 E-communications 11 15 34 33 4 0 4 38 27 27

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 12 20 28 23 13 2 2 37 33 160571
2018 Immigration, Refugees and Citizenship Canada 10 17 28 24 16 3 2 42 28 4210
2018 Executive 3 13 21 33 26 1 2 61 17 90
2018 Communications 4 14 21 32 25 1 3 59 19 77
2018 E-communications 4 7 24 29 33 4 0 64 11 27

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 24 29 17 9 2 3 26 43 160643
2018 Immigration, Refugees and Citizenship Canada 10 20 30 20 12 3 4 35 33 4208
2018 Executive 21 25 34 12 8 0 0 20 46 92
2018 Communications 22 28 34 10 6 0 0 17 50 78
2018 E-communications 15 22 38 15 11 0 0 25 37 27

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 8 16 32 27 14 1 2 42 25 160266
2018 Immigration, Refugees and Citizenship Canada 9 15 32 25 15 2 3 42 25 4203
2018 Executive 9 22 43 17 9 0 0 27 30 91
2018 Communications 10 23 46 16 5 0 0 21 33 77
2018 E-communications 4 15 53 25 4 0 0 29 18 27

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 23 27 18 11 1 2 30 42 160843
2018 Immigration, Refugees and Citizenship Canada 13 20 27 21 14 2 3 37 35 4210
2018 Executive 8 19 37 27 9 0 0 37 26 91
2018 Communications 6 21 38 30 5 0 0 35 27 77
2018 E-communications 4 11 45 33 7 0 0 40 15 27

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 20 27 22 13 3 3 37 35 160300
2018 Immigration, Refugees and Citizenship Canada 13 20 27 20 13 4 3 36 35 4198
2018 Executive 2 15 26 35 18 2 2 56 17 90
2018 Communications 2 16 24 37 16 3 3 56 19 76
2018 E-communications 5 11 15 45 19 4 0 67 17 26

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 24 31 16 9 2 2 25 42 161001
2018 Immigration, Refugees and Citizenship Canada 10 19 33 19 13 3 3 34 31 4224
2018 Executive 12 23 34 18 11 2 0 30 36 91
2018 Communications 12 26 34 19 8 2 0 27 39 77
2018 E-communications 15 25 22 31 7 0 0 38 40 27

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 31 10 10 8 1 0 72 18 160757
2018 Immigration, Refugees and Citizenship Canada 47 30 9 8 6 1 0 77 14 4212
2018 Executive 54 29 9 5 2 0 0 83 8 91
2018 Communications 53 29 8 6 3 0 0 83 9 78
2018 E-communications 75 22 4 0 0 0 0 96 0 27

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 44 36 9 7 4 0 0 81 11 160773
2018 Immigration, Refugees and Citizenship Canada 53 33 6 5 2 0 0 86 7 4209
2018 Executive 65 31 4 0 0 0 0 96 0 91
2018 Communications 67 28 5 0 0 0 0 95 0 78
2018 E-communications 85 15 0 0 0 0 0 100 0 27

Question 21. The people I work with value my ideas and opinions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 40 13 5 3 1 0 77 9 161015
2018 Immigration, Refugees and Citizenship Canada 43 36 12 5 3 2 0 81 7 4214
2018 Executive 54 32 12 2 0 0 0 86 2 91
2018 Communications 53 32 12 3 0 0 0 85 3 78
2018 E-communications 62 29 9 0 0 0 0 91 0 27

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 36 14 4 3 3 0 78 7 160822
2018 Immigration, Refugees and Citizenship Canada 48 33 11 3 2 3 0 83 5 4212
2018 Executive 60 27 8 1 0 3 1 90 1 92
2018 Communications 59 25 9 1 0 4 1 89 1 78
2018 E-communications 78 15 7 0 0 0 0 93 0 27

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 39 38 13 6 3 2 0 78 9 160801
2018 Immigration, Refugees and Citizenship Canada 48 35 9 4 2 1 0 84 6 4220
2018 Executive 56 34 7 1 0 1 0 92 1 91
2018 Communications 59 31 8 1 0 1 0 91 1 77
2018 E-communications 75 25 0 0 0 0 0 100 0 27

Question 42. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 44 36 10 5 4 0 0 81 9 160659
2018 Immigration, Refugees and Citizenship Canada 52 33 8 4 3 0 0 85 6 4215
2018 Executive 60 34 3 2 0 1 0 95 2 92
2018 Communications 59 34 3 3 0 1 0 95 3 78
2018 E-communications 78 22 0 0 0 0 0 100 0 27

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 32 19 11 9 5 3 59 21 161064
2018 Immigration, Refugees and Citizenship Canada 25 33 18 8 6 6 3 64 16 4219
2018 Executive 29 40 13 4 4 3 7 77 9 91
2018 Communications 30 39 12 5 4 3 8 76 10 78
2018 E-communications 37 31 11 4 0 7 11 82 4 27

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 38 14 9 5 2 1 71 15 161068
2018 Immigration, Refugees and Citizenship Canada 38 37 11 6 4 2 1 78 11 4225
2018 Executive 43 32 13 4 3 2 1 78 8 90
2018 Communications 41 32 14 5 4 3 1 76 9 77
2018 E-communications 42 40 11 4 0 4 0 85 4 27

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 38 18 8 5 1 0 69 13 160645
2018 Immigration, Refugees and Citizenship Canada 36 37 17 6 4 1 0 73 9 4211
2018 Executive 44 39 12 3 1 1 0 83 5 90
2018 Communications 42 39 13 4 1 1 0 82 5 78
2018 E-communications 49 40 11 0 0 0 0 89 0 27

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 25 19 14 14 8 2 48 31 161057
2018 Immigration, Refugees and Citizenship Canada 21 24 20 13 12 9 2 50 28 4215
2018 Executive 24 23 18 11 5 10 8 59 20 91
2018 Communications 22 24 19 11 5 10 8 56 21 78
2018 E-communications 33 31 15 4 0 11 7 78 4 27

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 15 85 161503
2018 Immigration, Refugees and Citizenship Canada 11 89 4240
2018 Executive 12 88 92
2018 Communications 14 86 78

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Organization
(%)		 Total responses
2018 Public Service 51 22721
2018 Immigration, Refugees and Citizenship Canada 51 479

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Organization
(%)		 Total responses
2018 Public Service 62 22735
2018 Immigration, Refugees and Citizenship Canada 60 479

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Organization
(%)		 Total responses
2018 Public Service 8 22696
2018 Immigration, Refugees and Citizenship Canada 8 479

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2018 Public Service 5 22696
2018 Executive 0 11
2018 Communications 0 11

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2018 Public Service 6 22696
2018 Immigration, Refugees and Citizenship Canada 4 479

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22712
2018 Immigration, Refugees and Citizenship Canada 4 479
2018 Executive 0 11
2018 Communications 0 11

Question 49g. From whom did you experience harassment on the job? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 4 22694
2018 Immigration, Refugees and Citizenship Canada 4 479

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Organization
(%)		 Total responses
2018 Public Service 40 22709
2018 Immigration, Refugees and Citizenship Canada 37 478
2018 Executive 45 11
2018 Communications 45 11

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Organization
(%)		 Total responses
2018 Public Service 40 22697
2018 Immigration, Refugees and Citizenship Canada 38 478

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization
(%)		 Total responses
2018 Public Service 46 22698
2018 Immigration, Refugees and Citizenship Canada 45 478

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Organization
(%)		 Total responses
2018 Public Service 41 22706
2018 Immigration, Refugees and Citizenship Canada 44 478
2018 Executive 54 11
2018 Communications 54 11

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Organization
(%)		 Total responses
2018 Public Service 33 22690
2018 Immigration, Refugees and Citizenship Canada 31 478

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Organization
(%)		 Total responses
2018 Public Service 56 22722
2018 Immigration, Refugees and Citizenship Canada 51 478
2018 Executive 54 11
2018 Communications 54 11

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Organization
(%)		 Total responses
2018 Public Service 36 22699
2018 Immigration, Refugees and Citizenship Canada 32 478

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Organization
(%)		 Total responses
2018 Public Service 2 22678
2018 Executive 0 11
2018 Communications 0 11

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22693
2018 Immigration, Refugees and Citizenship Canada 8 478

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Organization
(%)		 Total responses
2018 Public Service 13 22689
2018 Immigration, Refugees and Citizenship Canada 10 478
2018 Executive 0 11
2018 Communications 0 11

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Organization
(%)		 Total responses
2018 Public Service 48 22704
2018 Immigration, Refugees and Citizenship Canada 47 478
2018 Executive 55 11
2018 Communications 55 11

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22702
2018 Immigration, Refugees and Citizenship Canada 22 478

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Organization
(%)		 Total responses
2018 Public Service 15 22687
2018 Immigration, Refugees and Citizenship Canada 13 478
2018 Executive 0 11
2018 Communications 0 11

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2018 Public Service 51 22718
2018 Immigration, Refugees and Citizenship Canada 52 478
2018 Executive 55 11
2018 Communications 55 11

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22701
2018 Immigration, Refugees and Citizenship Canada 23 478

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2018 Public Service 8 22688
2018 Immigration, Refugees and Citizenship Canada 5 478
2018 Executive 0 11
2018 Communications 0 11

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization
(%)		 Total responses
2018 Public Service 20 22699
2018 Immigration, Refugees and Citizenship Canada 16 478
2018 Executive 0 11
2018 Communications 0 11

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22689
2018 Immigration, Refugees and Citizenship Canada 10 478
2018 Executive 0 11
2018 Communications 0 11

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 22692
2018 Immigration, Refugees and Citizenship Canada 4 478
2018 Executive 0 11
2018 Communications 0 11

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2018 Public Service 14 22692
2018 Immigration, Refugees and Citizenship Canada 12 478

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 11 22688
2018 Immigration, Refugees and Citizenship Canada 11 478

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22709
2018 Immigration, Refugees and Citizenship Canada 30 478

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 21200
2018 Immigration, Refugees and Citizenship Canada 13 459

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2018 Public Service 19 21197
2018 Immigration, Refugees and Citizenship Canada 18 459

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21191
2018 Immigration, Refugees and Citizenship Canada 11 459

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 21189
2018 Immigration, Refugees and Citizenship Canada 7 459

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21189
2018 Immigration, Refugees and Citizenship Canada 8 459

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 21189
2018 Immigration, Refugees and Citizenship Canada 13 459

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21188
2018 Immigration, Refugees and Citizenship Canada 11 459
2018 Executive 0 11
2018 Communications 0 11

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 21193
2018 Immigration, Refugees and Citizenship Canada 14 459

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Organization
(%)		 Total responses
2018 Public Service 12 21192
2018 Immigration, Refugees and Citizenship Canada 14 459

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2018 Public Service 30 21199
2018 Immigration, Refugees and Citizenship Canada 30 459

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 21189
2018 Immigration, Refugees and Citizenship Canada 9 459

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2018 Public Service 47 21214
2018 Immigration, Refugees and Citizenship Canada 50 459
2018 Executive 46 11
2018 Communications 46 11

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 21187
2018 Immigration, Refugees and Citizenship Canada 2 459

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2018 Public Service 56 21220
2018 Immigration, Refugees and Citizenship Canada 52 459
2018 Executive 45 11
2018 Communications 45 11

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 21191
2018 Immigration, Refugees and Citizenship Canada 3 459
2018 Executive 0 11
2018 Communications 0 11

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 13 21192
2018 Immigration, Refugees and Citizenship Canada 12 459

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 19 21 8 8 23 5 48 22 161102
2018 Immigration, Refugees and Citizenship Canada 19 17 21 5 5 27 7 53 15 4228
2018 Executive 16 19 16 3 3 30 13 61 11 90
2018 Communications 16 20 18 4 3 28 12 59 11 76
2018 E-communications 15 26 12 4 0 29 15 71 6 27

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 31 18 7 6 7 1 66 14 161060
2018 Immigration, Refugees and Citizenship Canada 32 29 18 5 4 12 1 70 10 4226
2018 Executive 33 40 11 3 3 9 1 81 7 90
2018 Communications 32 41 12 4 3 8 1 80 7 76
2018 E-communications 38 40 11 4 0 7 0 84 4 27

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 8 92 161188
2018 Immigration, Refugees and Citizenship Canada 7 93 4229
2018 Executive 5 95 92
2018 E-communications 0 100 27

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Organization
(%)		 Total responses
2018 Public Service 36 11806
2018 Immigration, Refugees and Citizenship Canada 36 277

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Organization
(%)		 Total responses
2018 Public Service 77 11826
2018 Immigration, Refugees and Citizenship Canada 78 277

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11797
2018 Immigration, Refugees and Citizenship Canada 4 277

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11797
2018 Immigration, Refugees and Citizenship Canada 0 277

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2018 Public Service 7 11798
2018 Immigration, Refugees and Citizenship Canada 5 277

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11802
2018 Immigration, Refugees and Citizenship Canada 4 277

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 8 11798
2018 Immigration, Refugees and Citizenship Canada 9 277

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Organization
(%)		 Total responses
2018 Public Service 25 11790
2018 Immigration, Refugees and Citizenship Canada 27 277

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Organization
(%)		 Total responses
2018 Public Service 20 11790
2018 Immigration, Refugees and Citizenship Canada 23 277

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11786
2018 Immigration, Refugees and Citizenship Canada 16 277

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Organization
(%)		 Total responses
2018 Public Service 6 11784
2018 Immigration, Refugees and Citizenship Canada 5 277

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Organization
(%)		 Total responses
2018 Public Service 26 11787
2018 Immigration, Refugees and Citizenship Canada 24 277

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Organization
(%)		 Total responses
2018 Public Service 29 11792
2018 Immigration, Refugees and Citizenship Canada 19 277

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11783
2018 Immigration, Refugees and Citizenship Canada 3 277

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11782
2018 Immigration, Refugees and Citizenship Canada 2 277

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Organization
(%)		 Total responses
2018 Public Service 8 11785
2018 Immigration, Refugees and Citizenship Canada 9 277

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11787
2018 Immigration, Refugees and Citizenship Canada 16 277

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization
(%)		 Total responses
2018 Public Service 1 11782

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Organization
(%)		 Total responses
2018 Public Service 17 11791
2018 Immigration, Refugees and Citizenship Canada 16 277

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Organization
(%)		 Total responses
2018 Public Service 0 11783
2018 Immigration, Refugees and Citizenship Canada 0 277

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Organization
(%)		 Total responses
2018 Public Service 19 11797
2018 Immigration, Refugees and Citizenship Canada 21 277

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2018 Public Service 29 11822
2018 Immigration, Refugees and Citizenship Canada 29 278

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11810
2018 Immigration, Refugees and Citizenship Canada 13 278

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2018 Public Service 5 11809

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization
(%)		 Total responses
2018 Public Service 17 11817
2018 Immigration, Refugees and Citizenship Canada 15 278

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11805
2018 Immigration, Refugees and Citizenship Canada 6 278

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 6 11807
2018 Immigration, Refugees and Citizenship Canada 4 278

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11806
2018 Immigration, Refugees and Citizenship Canada 6 278

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11808
2018 Immigration, Refugees and Citizenship Canada 10 278

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Organization
(%)		 Total responses
2018 Public Service 49 11821
2018 Immigration, Refugees and Citizenship Canada 52 278

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Organization
(%)		 Total responses
2018 Public Service 5 11053
2018 Immigration, Refugees and Citizenship Canada 7 267

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2018 Public Service 13 11052
2018 Immigration, Refugees and Citizenship Canada 14 267

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Organization
(%)		 Total responses
2018 Public Service 3 11049
2018 Immigration, Refugees and Citizenship Canada 5 267

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11050
2018 Immigration, Refugees and Citizenship Canada 3 267

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Organization
(%)		 Total responses
2018 Public Service 3 11051
2018 Immigration, Refugees and Citizenship Canada 2 267

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11049
2018 Immigration, Refugees and Citizenship Canada 6 267

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 11051
2018 Immigration, Refugees and Citizenship Canada 9 267

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 11053
2018 Immigration, Refugees and Citizenship Canada 13 267

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 11055
2018 Immigration, Refugees and Citizenship Canada 13 267

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2018 Public Service 27 11058
2018 Immigration, Refugees and Citizenship Canada 25 267

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11054
2018 Immigration, Refugees and Citizenship Canada 8 267

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2018 Public Service 45 11069
2018 Immigration, Refugees and Citizenship Canada 51 267

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11050
2018 Immigration, Refugees and Citizenship Canada 2 267

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2018 Public Service 64 11072
2018 Immigration, Refugees and Citizenship Canada 59 267

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11051
2018 Immigration, Refugees and Citizenship Canada 3 267

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 13 11050
2018 Immigration, Refugees and Citizenship Canada 14 267

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 18 24 4 4 26 5 53 12 161075
2018 Immigration, Refugees and Citizenship Canada 21 17 21 3 3 30 6 58 9 4227
2018 Executive 20 18 16 1 2 36 8 67 5 91
2018 Communications 19 18 17 1 1 34 9 65 5 77
2018 E-communications 23 15 13 0 0 38 11 74 0 26

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 31 19 5 4 10 1 69 10 161053
2018 Immigration, Refugees and Citizenship Canada 35 28 17 3 3 12 1 73 7 4231
2018 Executive 39 32 11 1 2 14 1 84 4 92
2018 Communications 37 33 10 1 1 15 1 85 3 78
2018 E-communications 45 25 11 0 0 18 0 87 0 27
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 26 10 5 5 1 0 80 10 160320
2018 Immigration, Refugees and Citizenship Canada 57 23 10 4 4 1 0 82 8 4191
2018 Executive 70 23 3 3 1 0 0 92 5 88
2018 Communications 70 22 3 4 1 0 0 92 5 74
2018 E-communications 88 8 0 4 0 0 0 96 4 24

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 40 16 8 4 2 0 71 13 161108
2018 Immigration, Refugees and Citizenship Canada 27 39 17 9 5 3 0 68 14 4226
2018 Executive 50 38 10 2 0 1 0 88 2 92
2018 Communications 53 36 9 1 0 1 0 90 1 78
2018 E-communications 63 29 8 0 0 0 0 92 0 27

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 23 35 18 13 10 2 0 59 23 161341
2018 Immigration, Refugees and Citizenship Canada 25 35 18 11 8 2 0 62 19 4231
2018 Executive 37 40 12 6 3 2 0 78 9 92
2018 Communications 36 38 14 6 3 3 0 76 9 78
2018 E-communications 60 22 11 8 0 0 0 82 8 27

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 24 22 14 18 0 1 46 32 161369
2018 Immigration, Refugees and Citizenship Canada 15 22 24 16 21 0 1 38 38 4237
2018 Executive 20 34 26 14 6 0 0 53 20 92
2018 Communications 20 29 28 17 5 0 0 50 22 78
2018 E-communications 22 29 20 29 0 0 0 51 29 27

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 27 28 16 11 0 1 45 27 161255
2018 Immigration, Refugees and Citizenship Canada 19 26 27 16 10 0 1 46 26 4238
2018 Executive 9 28 35 18 10 0 0 37 29 92
2018 Communications 8 30 33 19 10 0 0 38 29 78
2018 E-communications 8 27 36 22 7 0 0 35 29 27

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 29 24 13 8 0 2 55 21 160603
2018 Immigration, Refugees and Citizenship Canada 25 27 24 13 8 0 2 54 21 4218
2018 Executive 15 30 31 16 7 0 1 45 24 92
2018 Communications 11 33 32 15 8 0 1 45 23 78
2018 E-communications 11 45 25 15 4 0 0 56 18 27

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 23 23 17 15 1 1 44 32 160732
2018 Immigration, Refugees and Citizenship Canada 24 23 23 15 11 1 1 48 28 4220
2018 Executive 21 34 28 9 5 1 1 56 15 91
2018 Communications 20 35 29 9 5 1 1 56 14 78
2018 E-communications 24 47 18 11 0 0 0 71 11 27

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 46 23 13 6 4 0 6 75 11 160698
2018 Immigration, Refugees and Citizenship Canada 48 23 14 5 4 1 5 76 10 4214
2018 Executive 38 37 17 4 3 0 1 76 7 91
2018 Communications 39 38 15 5 1 0 1 78 7 77
2018 E-communications 55 34 8 0 4 0 0 89 4 26

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 27 21 11 9 0 1 58 20 161068
2018 Immigration, Refugees and Citizenship Canada 30 26 21 12 10 0 1 57 22 4231
2018 Executive 31 26 23 10 9 0 1 58 19 92
2018 Communications 33 24 25 9 8 0 1 58 17 78
2018 E-communications 38 25 18 7 11 0 0 64 18 27

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 33 23 10 6 1 1 59 17 160799
2018 Immigration, Refugees and Citizenship Canada 28 33 23 8 5 1 1 62 14 4214
2018 Executive 31 34 20 9 5 1 0 65 15 92
2018 Communications 29 32 23 9 5 1 0 62 14 78
2018 E-communications 33 42 11 11 4 0 0 74 15 27

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 31 25 14 8 1 1 53 22 160760
2018 Immigration, Refugees and Citizenship Canada 23 30 25 13 7 1 1 55 20 4221
2018 Executive 19 41 25 9 4 1 0 61 14 92
2018 Communications 17 40 28 10 4 1 0 57 14 78
2018 E-communications 18 33 42 7 0 0 0 51 7 27

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 31 22 12 7 0 1 59 19 160624
2018 Immigration, Refugees and Citizenship Canada 29 30 22 10 6 1 1 60 17 4202
2018 Executive 27 37 23 9 3 1 0 65 12 90
2018 Communications 25 36 25 9 4 1 0 62 13 76
2018 E-communications 36 31 18 7 7 0 0 67 15 27

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 31 22 12 7 0 1 59 18 160191
2018 Immigration, Refugees and Citizenship Canada 29 30 22 11 7 1 1 60 18 4201
2018 Executive 28 41 19 3 8 1 0 69 11 91
2018 Communications 26 42 19 3 9 1 0 69 12 77
2018 E-communications 33 42 15 4 7 0 0 75 11 27

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 50 25 13 6 4 0 2 76 10 160099
2018 Immigration, Refugees and Citizenship Canada 52 24 13 4 4 0 3 78 8 4196
2018 Executive 52 30 13 1 3 1 0 83 4 92
2018 Communications 48 33 14 1 3 1 0 82 4 78
2018 E-communications 53 29 11 4 4 0 0 82 7 27

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 67 16 7 3 3 1 5 87 6 160330
2018 Immigration, Refugees and Citizenship Canada 67 15 7 2 3 1 5 87 5 4206
2018 Executive 77 13 0 2 4 1 2 93 7 92
2018 Communications 78 13 0 3 4 1 1 93 7 78
2018 E-communications 85 7 0 4 4 0 0 93 7 27

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 67 14 7 4 4 1 3 84 9 160420
2018 Immigration, Refugees and Citizenship Canada 71 11 6 3 4 1 4 87 7 4212
2018 Executive 79 13 4 1 1 1 1 94 2 91
2018 Communications 82 12 3 1 0 1 1 96 1 77
2018 E-communications 93 7 0 0 0 0 0 100 0 27

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 27 11 4 3 0 1 81 7 160968
2018 Immigration, Refugees and Citizenship Canada 58 24 9 4 2 0 2 84 6 4204
2018 Executive 56 28 8 8 1 0 0 84 9 90
2018 Communications 58 30 4 8 0 0 0 88 8 77
2018 E-communications 67 22 4 8 0 0 0 89 8 27

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 53 22 11 6 6 0 1 76 12 160500
2018 Immigration, Refugees and Citizenship Canada 57 20 10 5 5 0 2 79 10 4193
2018 Executive 65 20 9 5 1 0 0 85 6 88
2018 Communications 66 21 9 3 1 0 0 87 4 75
2018 E-communications 77 11 11 0 0 0 0 89 0 26

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 13 6 2 1 0 26 88 4 159765
2018 Immigration, Refugees and Citizenship Canada 56 11 5 2 1 0 25 90 4 4174
2018 Executive 56 9 8 2 2 0 23 85 5 90
2018 Communications 60 8 8 1 0 0 23 88 2 77
2018 E-communications 64 11 7 0 0 0 18 91 0 27

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 61 20 9 3 2 0 6 86 4 160250
2018 Immigration, Refugees and Citizenship Canada 67 16 7 2 1 0 7 90 3 4185
2018 Executive 69 16 12 0 0 0 3 88 0 90
2018 Communications 72 17 10 0 0 0 1 90 0 77
2018 E-communications 63 22 15 0 0 0 0 85 0 27

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 64 15 7 4 5 0 4 83 10 160852
2018 Immigration, Refugees and Citizenship Canada 58 14 9 6 9 0 3 75 16 4202
2018 Executive 74 10 10 3 3 0 0 83 7 90
2018 Communications 73 9 10 4 4 0 0 82 8 77
2018 E-communications 75 4 11 7 4 0 0 78 11 27

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 48 29 14 4 2 0 2 79 7 160646
2018 Immigration, Refugees and Citizenship Canada 48 27 14 5 3 0 2 77 8 4203
2018 Executive 39 34 11 10 5 1 0 74 15 89
2018 Communications 40 35 10 10 4 1 0 75 14 77
2018 E-communications 38 33 18 11 0 0 0 71 11 27

Question 63. Overall, my level of work-related stress is…
Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 31 36 14 5 0 0 45 19 161633
2018 Immigration, Refugees and Citizenship Canada 14 32 35 13 5 0 0 46 18 4253
2018 Executive 6 43 38 11 2 0 0 49 13 90
2018 Communications 3 47 38 13 0 0 0 49 13 76
2018 E-communications 4 53 25 18 0 0 0 56 18 27

Question 64. After my workday, I feel emotionally drained.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 10 20 38 22 10 0 0 32 30 159815
2018 Immigration, Refugees and Citizenship Canada 10 18 38 23 10 0 0 33 28 4178
2018 Executive 6 13 45 26 9 0 1 35 19 91
2018 Communications 5 13 47 26 7 0 1 33 18 77
2018 E-communications 4 15 47 22 13 0 0 35 18 27
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 26 20 11 11 2 1 30 70 161576
2018 Immigration, Refugees and Citizenship Canada 19 25 25 14 14 2 1 20 80 4241
2018 Executive 28 24 29 11 6 1 0 28 72 91
2018 Communications 29 22 31 11 7 1 0 29 71 77
2018 E-communications 25 18 36 12 8 0 0 25 75 27

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 23 109172
2018 Immigration, Refugees and Citizenship Canada 27 3326
2018 Executive 23 65
2018 Communications 22 54
2018 E-communications 24 20

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 35 109188
2018 Immigration, Refugees and Citizenship Canada 37 3326
2018 Executive 29 65
2018 Communications 30 54
2018 E-communications 15 20

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 23 109138
2018 Immigration, Refugees and Citizenship Canada 27 3326
2018 Executive 24 65
2018 Communications 23 54
2018 E-communications 36 20

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Organization
(%)		 Total responses
2018 Public Service 44 109210
2018 Immigration, Refugees and Citizenship Canada 46 3326
2018 Executive 46 65
2018 Communications 47 54
2018 E-communications 49 20

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Organization
(%)		 Total responses
2018 Public Service 7 109103
2018 Immigration, Refugees and Citizenship Canada 8 3326
2018 Executive 9 65
2018 Communications 9 54
2018 E-communications 10 20

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Organization
(%)		 Total responses
2018 Public Service 33 109160
2018 Immigration, Refugees and Citizenship Canada 29 3326
2018 Executive 31 65
2018 Communications 26 54
2018 E-communications 30 20

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Organization
(%)		 Total responses
2018 Public Service 34 109157
2018 Immigration, Refugees and Citizenship Canada 36 3326
2018 Executive 43 65
2018 Communications 43 54
2018 E-communications 51 20

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Organization 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Public Service 6 41 19 11 5 19 104045
2018 Immigration, Refugees and Citizenship Canada 4 41 21 11 6 17 3201
2018 Executive 3 47 25 14 6 5 64
2018 Communications 4 47 26 13 4 6 53
2018 E-communications 5 56 19 10 5 5 20

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 35 65 108456
2018 Immigration, Refugees and Citizenship Canada 29 71 3307
2018 Executive 30 70 65
2018 Communications 27 73 54
2018 E-communications 24 76 20

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 16 13 9 11 1 8 63 22 161026
2018 Immigration, Refugees and Citizenship Canada 35 19 16 10 12 1 7 59 24 4225
2018 Executive 39 23 16 10 3 2 8 69 14 92
2018 Communications 40 21 13 11 3 3 9 69 16 78
2018 E-communications 44 22 12 7 0 0 15 77 9 27

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 11 22 18 18 23 2 6 36 44 108900
2018 Immigration, Refugees and Citizenship Canada 11 22 19 19 22 2 6 35 44 3321
2018 Executive 8 26 25 22 14 0 6 36 38 65
2018 Communications 6 28 22 24 13 0 8 36 40 54
2018 E-communications 15 29 22 19 10 0 5 46 31 20

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 5 13 16 19 39 2 7 19 63 108928
2018 Immigration, Refugees and Citizenship Canada 4 12 16 20 42 2 4 18 66 3321
2018 Executive 6 16 9 26 38 2 3 23 67 65
2018 Communications 6 15 9 28 37 2 4 21 69 54
2018 E-communications 10 19 5 26 35 0 5 31 64 20
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