2018 Public Service Employee Survey Results by Theme for GOA Area- C&I

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 34 42 12 8 5 0 0 75 13 160671
2018 Immigration, Refugees and Citizenship Canada 36 41 11 7 5 0 0 78 11 4218
2018 Operations 36 41 11 7 5 0 0 77 12 2067
2018 Domestic Network 33 42 13 7 5 0 0 75 12 346
2018 GOA Area- C&I 31 35 9 17 7 0 0 67 24 42

Question 9. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 37 14 11 9 0 0 66 20 160988
2018 Immigration, Refugees and Citizenship Canada 33 36 13 10 7 0 0 69 18 4215
2018 Operations 30 34 15 12 9 0 0 64 21 2056
2018 Domestic Network 27 33 16 13 11 0 0 60 24 348
2018 GOA Area- C&I 25 33 16 9 17 0 0 58 26 43

Question 10. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 50 35 9 3 2 0 0 85 5 160125
2018 Immigration, Refugees and Citizenship Canada 52 34 8 4 2 0 0 86 6 4199
2018 Operations 52 34 8 3 3 0 0 86 6 2045
2018 Domestic Network 49 35 11 3 3 0 0 84 6 347
2018 GOA Area- C&I 56 20 19 0 4 0 0 76 4 43

Question 14. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 39 11 6 3 0 0 80 9 161156
2018 Immigration, Refugees and Citizenship Canada 44 37 11 5 3 0 0 81 8 4227
2018 Operations 42 38 11 5 4 0 0 80 9 2063
2018 Domestic Network 39 41 10 6 4 0 0 80 10 349
2018 GOA Area- C&I 43 34 4 14 5 0 0 77 19 44

Question 43. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 35 32 17 9 7 1 0 67 16 160754
2018 Immigration, Refugees and Citizenship Canada 44 32 14 5 5 0 0 76 10 4213
2018 Operations 40 32 15 6 7 0 0 72 12 2057
2018 Domestic Network 37 30 18 7 7 0 0 68 15 344
2018 GOA Area- C&I 36 29 14 11 9 0 0 66 21 44

Question 44. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 33 34 16 10 7 0 0 68 16 160146
2018 Immigration, Refugees and Citizenship Canada 42 34 13 6 4 0 0 76 10 4192
2018 Operations 38 35 14 8 5 0 0 73 13 2044
2018 Domestic Network 34 34 16 9 7 0 0 68 16 343
2018 GOA Area- C&I 32 34 9 12 13 0 0 66 26 44

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 25 19 12 9 3 0 59 22 161050
2018 Immigration, Refugees and Citizenship Canada 38 26 17 8 8 3 0 66 17 4224
2018 Operations 35 26 17 10 9 3 0 63 19 2067
2018 Domestic Network 36 24 19 10 9 2 0 62 19 346
2018 GOA Area- C&I 34 25 20 7 12 2 0 60 19 44
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 45 30 12 7 5 2 1 76 12 160474
2018 Immigration, Refugees and Citizenship Canada 49 28 11 5 4 2 1 79 9 4186
2018 Operations 46 28 12 6 4 3 1 77 11 2049
2018 Domestic Network 37 31 15 10 5 2 0 69 16 345
2018 GOA Area- C&I 48 25 11 7 7 3 0 75 14 44

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 32 11 8 5 1 0 75 14 160177
2018 Immigration, Refugees and Citizenship Canada 48 30 10 7 4 1 0 79 11 4187
2018 Operations 45 31 11 7 5 1 1 77 13 2050
2018 Domestic Network 35 33 14 11 6 1 0 68 17 346
2018 GOA Area- C&I 48 18 14 9 11 0 0 66 20 44

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 47 28 11 7 6 0 0 75 13 160605
2018 Immigration, Refugees and Citizenship Canada 50 28 11 6 5 1 0 78 11 4190
2018 Operations 47 28 12 7 6 1 0 76 13 2054
2018 Domestic Network 38 30 15 9 7 0 0 69 16 346
2018 GOA Area- C&I 52 21 4 9 14 0 0 73 22 44

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 28 31 17 9 8 6 0 63 19 161481
2018 Immigration, Refugees and Citizenship Canada 33 30 15 8 6 7 0 68 15 4215
2018 Operations 32 30 15 8 8 7 0 67 17 2054
2018 Domestic Network 28 30 15 10 10 9 0 63 21 346
2018 GOA Area- C&I 39 30 9 15 4 2 0 70 20 44

Question 30. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 31 18 13 11 2 0 58 24 161089
2018 Immigration, Refugees and Citizenship Canada 30 31 17 11 8 3 0 64 19 4204
2018 Operations 29 29 17 11 10 3 0 61 22 2053
2018 Domestic Network 27 26 17 13 13 4 0 55 27 347
2018 GOA Area- C&I 34 30 9 11 13 2 0 65 25 44

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 29 21 16 12 5 0 48 30 160960
2018 Immigration, Refugees and Citizenship Canada 22 31 19 14 8 6 0 56 23 4204
2018 Operations 21 29 20 14 10 7 0 53 25 2053
2018 Domestic Network 17 28 20 16 11 6 1 49 29 347
2018 GOA Area- C&I 20 31 15 16 13 2 2 54 31 44

Question 32. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 30 18 18 14 3 0 48 33 161278
2018 Immigration, Refugees and Citizenship Canada 21 32 17 16 10 3 0 55 27 4210
2018 Operations 20 31 17 16 13 3 0 52 30 2048
2018 Domestic Network 17 31 17 18 15 4 0 49 34 346
2018 GOA Area- C&I 16 35 13 16 18 2 0 52 35 44
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 26 34 17 13 10 0 0 60 23 161141
2018 Immigration, Refugees and Citizenship Canada 29 35 16 12 8 0 0 64 20 4223
2018 Operations 24 34 17 14 10 0 0 59 24 2067
2018 Domestic Network 22 32 19 14 12 0 0 55 26 348
2018 GOA Area- C&I 30 32 12 7 19 0 0 62 26 43

Question 7. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 41 13 11 5 0 0 71 16 161312
2018 Immigration, Refugees and Citizenship Canada 36 40 12 9 4 0 0 76 13 4230
2018 Operations 36 39 11 9 4 0 0 75 13 2068
2018 Domestic Network 30 43 13 10 4 0 0 73 14 349
2018 GOA Area- C&I 31 28 11 19 11 0 0 59 30 44

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 22 19 16 14 13 2 41 36 160747
2018 Immigration, Refugees and Citizenship Canada 17 24 19 14 9 16 2 49 28 4213
2018 Operations 16 24 19 14 11 15 2 48 30 2063
2018 Domestic Network 9 21 21 17 16 14 2 35 40 347
2018 GOA Area- C&I 9 27 30 16 9 9 0 40 28 44

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 35 12 9 6 1 0 73 15 160726
2018 Immigration, Refugees and Citizenship Canada 41 34 12 7 5 1 0 76 12 4196
2018 Operations 38 34 13 8 6 1 0 73 14 2056
2018 Domestic Network 29 39 13 11 8 0 0 68 19 347
2018 GOA Area- C&I 37 36 4 7 16 0 0 73 23 44

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 34 16 10 6 3 6 65 18 36684
2018 Immigration, Refugees and Citizenship Canada 30 35 16 7 3 2 6 70 12 886
2018 Operations 25 40 17 9 3 2 3 69 13 429
2018 Domestic Network 23 48 19 8 0 2 0 72 8 62

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 45 10 14 6 0 1 70 20 161510
2018 Immigration, Refugees and Citizenship Canada 29 45 9 12 4 0 0 74 17 4244
2018 Operations 27 45 9 14 5 0 0 72 19 2077
2018 Domestic Network 18 47 10 17 9 0 0 64 26 348
2018 GOA Area- C&I 14 41 7 20 18 0 0 55 38 44

Question 2. My job is a good fit with my interests.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 39 11 6 3 0 0 80 10 161032
2018 Immigration, Refugees and Citizenship Canada 39 39 11 7 4 0 0 78 11 4219
2018 Operations 37 39 12 7 4 0 0 76 12 2064
2018 Domestic Network 39 40 10 7 5 0 0 79 11 349
2018 GOA Area- C&I 33 44 9 10 4 0 0 76 14 43

Question 3. My job is a good fit with my skills.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 45 38 8 6 3 0 0 84 9 160117
2018 Immigration, Refugees and Citizenship Canada 42 38 9 6 5 0 0 80 11 4205
2018 Operations 39 38 9 7 6 0 0 78 13 2056
2018 Domestic Network 43 34 9 8 6 0 0 77 14 344
2018 GOA Area- C&I 38 43 2 5 12 0 0 81 17 43

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 32 18 15 12 2 0 53 28 161004
2018 Immigration, Refugees and Citizenship Canada 24 33 18 13 10 2 0 59 23 4218
2018 Operations 21 31 19 14 13 2 0 53 28 2064
2018 Domestic Network 20 27 17 18 16 2 0 48 35 348
2018 GOA Area- C&I 23 36 7 16 18 0 0 59 34 44

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 19 27 16 16 18 2 2 48 35 161071
2018 Immigration, Refugees and Citizenship Canada 24 29 15 14 14 3 1 56 29 4218
2018 Operations 22 28 15 14 17 3 1 52 33 2062
2018 Domestic Network 15 24 14 19 25 2 1 41 45 347
2018 GOA Area- C&I 25 23 2 21 22 4 2 51 46 44

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 38 14 12 9 0 0 65 21 160686
2018 Immigration, Refugees and Citizenship Canada 31 36 15 11 7 0 0 67 18 4208
2018 Operations 27 34 15 13 9 0 0 62 23 2059
2018 Domestic Network 25 34 15 17 9 0 0 59 26 348
2018 GOA Area- C&I 21 35 10 23 12 0 0 56 35 43

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 34 16 10 8 0 0 66 18 160340
2018 Immigration, Refugees and Citizenship Canada 36 33 16 9 6 0 0 69 15 4207
2018 Operations 32 32 16 11 8 0 0 65 19 2056
2018 Domestic Network 32 33 15 13 7 0 0 65 20 350
2018 GOA Area- C&I 23 34 14 19 11 0 0 56 30 44

Question 13. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 37 15 11 7 0 0 67 18 160685
2018 Immigration, Refugees and Citizenship Canada 34 36 15 9 5 0 0 71 14 4200
2018 Operations 31 36 16 10 6 0 0 67 16 2054
2018 Domestic Network 25 35 15 14 10 0 1 61 24 350
2018 GOA Area- C&I 18 38 9 19 16 0 0 56 35 44

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 35 22 11 8 3 0 57 20 161226
2018 Immigration, Refugees and Citizenship Canada 24 36 21 9 6 4 0 63 15 4227
2018 Operations 22 33 22 10 8 4 0 58 19 2065
2018 Domestic Network 21 32 22 12 8 5 0 55 21 348
2018 GOA Area- C&I 16 36 23 18 4 2 0 54 23 44

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 33 11 8 5 0 0 76 13 161141
2018 Immigration, Refugees and Citizenship Canada 43 32 11 8 5 0 0 76 13 4234
2018 Operations 37 33 13 10 6 0 0 71 16 2071
2018 Domestic Network 38 32 15 11 5 0 0 70 16 349
2018 GOA Area- C&I 40 22 14 21 2 0 0 63 24 44

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 32 17 8 5 0 1 70 13 161699
2018 Immigration, Refugees and Citizenship Canada 42 31 15 7 4 0 1 74 11 4248
2018 Operations 42 29 15 7 5 0 1 73 12 2075
2018 Domestic Network 32 34 19 9 6 0 0 66 15 350
2018 GOA Area- C&I 36 29 18 9 8 0 0 66 17 44

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Public Service 27 39 35 161647
2018 Immigration, Refugees and Citizenship Canada 30 34 36 4246
2018 Operations 30 34 36 2072
2018 Domestic Network 28 34 38 350
2018 GOA Area- C&I 35 34 31 44

Question 47. Please indicate your reason for leaving.

Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Public Service 17 33 30 6 8 6 43390
2018 Immigration, Refugees and Citizenship Canada 8 42 30 5 8 8 1289
2018 Operations 8 42 27 6 8 8 615
2018 Domestic Network 10 32 33 7 13 6 97
2018 GOA Area- C&I 6 39 25 6 23 0 15
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 43 40 9 5 2 0 0 84 7 161313
2018 Immigration, Refugees and Citizenship Canada 50 37 7 4 2 0 0 87 6 4229
2018 Operations 50 36 7 4 2 0 0 87 6 2065
2018 Domestic Network 46 42 6 3 3 0 0 88 6 350
2018 GOA Area- C&I 41 41 7 4 7 0 0 82 12 44

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 24 42 18 10 5 1 0 67 15 161017
2018 Immigration, Refugees and Citizenship Canada 29 44 15 7 3 1 0 74 11 4215
2018 Operations 27 44 16 7 4 1 0 72 12 2060
2018 Domestic Network 26 44 18 7 5 0 0 70 12 347
2018 GOA Area- C&I 27 39 21 11 2 0 0 66 13 44

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 11 26 35 18 8 1 1 27 37 161147
2018 Immigration, Refugees and Citizenship Canada 11 26 33 18 9 1 2 28 38 4224
2018 Operations 11 27 32 18 10 1 1 29 39 2064
2018 Domestic Network 16 29 34 14 7 0 0 21 44 347
2018 GOA Area- C&I 29 30 24 11 7 0 0 18 59 44

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 12 20 28 23 13 2 2 37 33 160571
2018 Immigration, Refugees and Citizenship Canada 10 17 28 24 16 3 2 42 28 4210
2018 Operations 11 19 28 22 15 3 2 39 32 2056
2018 Domestic Network 16 26 31 18 8 2 0 26 43 349
2018 GOA Area- C&I 7 18 40 32 2 0 0 34 25 44

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 24 29 17 9 2 3 26 43 160643
2018 Immigration, Refugees and Citizenship Canada 10 20 30 20 12 3 4 35 33 4208
2018 Operations 10 18 28 22 13 4 5 39 30 2052
2018 Domestic Network 8 20 30 26 10 3 2 38 30 348
2018 GOA Area- C&I 20 20 24 28 7 0 0 35 41 44

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 8 16 32 27 14 1 2 42 25 160266
2018 Immigration, Refugees and Citizenship Canada 9 15 32 25 15 2 3 42 25 4203
2018 Operations 9 14 29 26 17 2 4 45 24 2056
2018 Domestic Network 11 14 35 28 10 1 0 39 26 348
2018 GOA Area- C&I 14 16 20 41 9 0 0 51 30 44

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 23 27 18 11 1 2 30 42 160843
2018 Immigration, Refugees and Citizenship Canada 13 20 27 21 14 2 3 37 35 4210
2018 Operations 16 20 25 20 15 2 3 36 38 2058
2018 Domestic Network 25 21 30 15 8 1 1 23 47 347
2018 GOA Area- C&I 39 18 21 18 2 0 2 20 58 44

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 20 27 22 13 3 3 37 35 160300
2018 Immigration, Refugees and Citizenship Canada 13 20 27 20 13 4 3 36 35 4198
2018 Operations 15 22 27 17 13 3 3 32 40 2047
2018 Domestic Network 13 20 33 19 11 2 2 31 35 344
2018 GOA Area- C&I 12 16 39 24 7 0 2 31 28 44

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 24 31 16 9 2 2 25 42 161001
2018 Immigration, Refugees and Citizenship Canada 10 19 33 19 13 3 3 34 31 4224
2018 Operations 11 20 30 20 14 2 3 35 33 2063
2018 Domestic Network 13 24 33 18 9 1 1 28 38 348
2018 GOA Area- C&I 25 27 30 11 5 0 2 16 53 44

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 31 10 10 8 1 0 72 18 160757
2018 Immigration, Refugees and Citizenship Canada 47 30 9 8 6 1 0 77 14 4212
2018 Operations 44 31 9 7 7 1 0 76 15 2059
2018 Domestic Network 37 33 11 8 9 0 0 71 18 345
2018 GOA Area- C&I 41 36 4 5 13 0 0 78 18 44

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 44 36 9 7 4 0 0 81 11 160773
2018 Immigration, Refugees and Citizenship Canada 53 33 6 5 2 0 0 86 7 4209
2018 Operations 51 35 6 5 2 0 0 86 8 2056
2018 Domestic Network 40 36 9 10 5 0 0 76 15 343
2018 GOA Area- C&I 39 41 7 14 0 0 0 80 14 44

Question 21. The people I work with value my ideas and opinions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 40 13 5 3 1 0 77 9 161015
2018 Immigration, Refugees and Citizenship Canada 43 36 12 5 3 2 0 81 7 4214
2018 Operations 40 36 13 5 3 3 1 79 8 2057
2018 Domestic Network 33 39 14 7 4 3 0 75 11 346
2018 GOA Area- C&I 36 47 7 8 2 0 0 84 10 44

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 36 14 4 3 3 0 78 7 160822
2018 Immigration, Refugees and Citizenship Canada 48 33 11 3 2 3 0 83 5 4212
2018 Operations 45 34 12 4 2 2 0 82 6 2063
2018 Domestic Network 39 35 15 5 3 2 0 76 8 345
2018 GOA Area- C&I 46 27 13 5 9 0 0 73 14 44

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 39 38 13 6 3 2 0 78 9 160801
2018 Immigration, Refugees and Citizenship Canada 48 35 9 4 2 1 0 84 6 4220
2018 Operations 46 36 10 5 3 1 0 82 8 2061
2018 Domestic Network 41 36 11 8 4 1 0 77 11 343
2018 GOA Area- C&I 40 28 9 18 5 0 0 68 23 43

Question 42. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 44 36 10 5 4 0 0 81 9 160659
2018 Immigration, Refugees and Citizenship Canada 52 33 8 4 3 0 0 85 6 4215
2018 Operations 50 33 9 5 4 0 0 83 9 2058
2018 Domestic Network 42 35 11 6 5 0 0 77 12 346
2018 GOA Area- C&I 28 46 7 4 16 0 0 73 20 44

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 32 19 11 9 5 3 59 21 161064
2018 Immigration, Refugees and Citizenship Canada 25 33 18 8 6 6 3 64 16 4219
2018 Operations 22 33 20 10 7 6 3 61 18 2064
2018 Domestic Network 17 33 18 11 14 5 2 54 26 346
2018 GOA Area- C&I 18 52 7 4 14 0 5 74 19 43

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 38 14 9 5 2 1 71 15 161068
2018 Immigration, Refugees and Citizenship Canada 38 37 11 6 4 2 1 78 11 4225
2018 Operations 37 37 11 7 5 2 1 76 12 2068
2018 Domestic Network 36 35 14 9 5 1 0 72 14 349
2018 GOA Area- C&I 40 34 12 9 5 0 0 74 14 44

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 38 18 8 5 1 0 69 13 160645
2018 Immigration, Refugees and Citizenship Canada 36 37 17 6 4 1 0 73 9 4211
2018 Operations 35 36 17 6 4 1 0 72 11 2058
2018 Domestic Network 31 33 21 9 5 1 0 64 15 345
2018 GOA Area- C&I 31 47 16 5 2 0 0 77 7 43

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 25 19 14 14 8 2 48 31 161057
2018 Immigration, Refugees and Citizenship Canada 21 24 20 13 12 9 2 50 28 4215
2018 Operations 19 25 19 13 14 8 2 48 30 2062
2018 Domestic Network 18 25 17 15 17 8 1 47 35 348
2018 GOA Area- C&I 23 31 7 14 18 5 2 58 34 44

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 15 85 161503
2018 Immigration, Refugees and Citizenship Canada 11 89 4240
2018 Operations 12 88 2072
2018 Domestic Network 17 83 349
2018 GOA Area- C&I 18 82 44

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Organization
(%)		 Total responses
2018 Public Service 51 22721
2018 Immigration, Refugees and Citizenship Canada 51 479
2018 Operations 51 245
2018 Domestic Network 59 60

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Organization
(%)		 Total responses
2018 Public Service 62 22735
2018 Immigration, Refugees and Citizenship Canada 60 479
2018 Operations 63 245
2018 Domestic Network 57 60

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Organization
(%)		 Total responses
2018 Public Service 8 22696
2018 Immigration, Refugees and Citizenship Canada 8 479
2018 Operations 6 245
2018 Domestic Network 10 60

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2018 Public Service 5 22696
2018 Operations 0 245
2018 Domestic Network 0 60

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2018 Public Service 6 22696
2018 Immigration, Refugees and Citizenship Canada 4 479
2018 Operations 2 245
2018 Domestic Network 0 60

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22712
2018 Immigration, Refugees and Citizenship Canada 4 479
2018 Operations 5 245
2018 Domestic Network 10 60

Question 49g. From whom did you experience harassment on the job? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 4 22694
2018 Immigration, Refugees and Citizenship Canada 4 479
2018 Operations 4 245

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Organization
(%)		 Total responses
2018 Public Service 40 22709
2018 Immigration, Refugees and Citizenship Canada 37 478
2018 Operations 35 245
2018 Domestic Network 44 60

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Organization
(%)		 Total responses
2018 Public Service 40 22697
2018 Immigration, Refugees and Citizenship Canada 38 478
2018 Operations 36 245
2018 Domestic Network 48 60

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization
(%)		 Total responses
2018 Public Service 46 22698
2018 Immigration, Refugees and Citizenship Canada 45 478
2018 Operations 43 245
2018 Domestic Network 52 60

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Organization
(%)		 Total responses
2018 Public Service 41 22706
2018 Immigration, Refugees and Citizenship Canada 44 478
2018 Operations 39 245
2018 Domestic Network 34 60

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Organization
(%)		 Total responses
2018 Public Service 33 22690
2018 Immigration, Refugees and Citizenship Canada 31 478
2018 Operations 28 245
2018 Domestic Network 33 60

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Organization
(%)		 Total responses
2018 Public Service 56 22722
2018 Immigration, Refugees and Citizenship Canada 51 478
2018 Operations 49 245
2018 Domestic Network 63 60

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Organization
(%)		 Total responses
2018 Public Service 36 22699
2018 Immigration, Refugees and Citizenship Canada 32 478
2018 Operations 31 245
2018 Domestic Network 40 60

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Organization
(%)		 Total responses
2018 Public Service 2 22678
2018 Operations 0 245
2018 Domestic Network 0 60

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22693
2018 Immigration, Refugees and Citizenship Canada 8 478
2018 Operations 8 245
2018 Domestic Network 10 60

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Organization
(%)		 Total responses
2018 Public Service 13 22689
2018 Immigration, Refugees and Citizenship Canada 10 478
2018 Operations 11 245
2018 Domestic Network 8 60

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Organization
(%)		 Total responses
2018 Public Service 48 22704
2018 Immigration, Refugees and Citizenship Canada 47 478
2018 Operations 48 245
2018 Domestic Network 59 60

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22702
2018 Immigration, Refugees and Citizenship Canada 22 478
2018 Operations 21 245
2018 Domestic Network 21 60

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Organization
(%)		 Total responses
2018 Public Service 15 22687
2018 Immigration, Refugees and Citizenship Canada 13 478
2018 Operations 13 245
2018 Domestic Network 17 60

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2018 Public Service 51 22718
2018 Immigration, Refugees and Citizenship Canada 52 478
2018 Operations 49 244
2018 Domestic Network 53 59

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22701
2018 Immigration, Refugees and Citizenship Canada 23 478
2018 Operations 24 244
2018 Domestic Network 29 59

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2018 Public Service 8 22688
2018 Immigration, Refugees and Citizenship Canada 5 478
2018 Operations 6 244

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization
(%)		 Total responses
2018 Public Service 20 22699
2018 Immigration, Refugees and Citizenship Canada 16 478
2018 Operations 18 244
2018 Domestic Network 14 59

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22689
2018 Immigration, Refugees and Citizenship Canada 10 478
2018 Operations 11 244
2018 Domestic Network 11 59

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 22692
2018 Immigration, Refugees and Citizenship Canada 4 478
2018 Operations 4 244

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2018 Public Service 14 22692
2018 Immigration, Refugees and Citizenship Canada 12 478
2018 Operations 12 244
2018 Domestic Network 15 59

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 11 22688
2018 Immigration, Refugees and Citizenship Canada 11 478
2018 Operations 13 244
2018 Domestic Network 16 59

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22709
2018 Immigration, Refugees and Citizenship Canada 30 478
2018 Operations 31 244
2018 Domestic Network 28 59

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 21200
2018 Immigration, Refugees and Citizenship Canada 13 459
2018 Operations 11 235
2018 Domestic Network 12 59

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2018 Public Service 19 21197
2018 Immigration, Refugees and Citizenship Canada 18 459
2018 Operations 17 235
2018 Domestic Network 14 59

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21191
2018 Immigration, Refugees and Citizenship Canada 11 459
2018 Operations 9 235

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 21189
2018 Immigration, Refugees and Citizenship Canada 7 459
2018 Operations 7 235
2018 Domestic Network 8 59

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21189
2018 Immigration, Refugees and Citizenship Canada 8 459
2018 Operations 10 235
2018 Domestic Network 10 59

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 21189
2018 Immigration, Refugees and Citizenship Canada 13 459
2018 Operations 14 235

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21188
2018 Immigration, Refugees and Citizenship Canada 11 459
2018 Operations 8 235

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 21193
2018 Immigration, Refugees and Citizenship Canada 14 459
2018 Operations 12 235
2018 Domestic Network 16 59

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Organization
(%)		 Total responses
2018 Public Service 12 21192
2018 Immigration, Refugees and Citizenship Canada 14 459
2018 Operations 11 235
2018 Domestic Network 14 59

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2018 Public Service 30 21199
2018 Immigration, Refugees and Citizenship Canada 30 459
2018 Operations 28 235
2018 Domestic Network 38 59

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 21189
2018 Immigration, Refugees and Citizenship Canada 9 459
2018 Operations 11 235

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2018 Public Service 47 21214
2018 Immigration, Refugees and Citizenship Canada 50 459
2018 Operations 51 235
2018 Domestic Network 58 59

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 21187
2018 Immigration, Refugees and Citizenship Canada 2 459

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2018 Public Service 56 21220
2018 Immigration, Refugees and Citizenship Canada 52 459
2018 Operations 55 235
2018 Domestic Network 67 59

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 21191
2018 Immigration, Refugees and Citizenship Canada 3 459
2018 Operations 4 235

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 13 21192
2018 Immigration, Refugees and Citizenship Canada 12 459
2018 Operations 12 235
2018 Domestic Network 10 59

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 19 21 8 8 23 5 48 22 161102
2018 Immigration, Refugees and Citizenship Canada 19 17 21 5 5 27 7 53 15 4228
2018 Operations 19 16 23 5 6 25 6 51 15 2065
2018 Domestic Network 13 19 27 6 10 21 5 43 21 348
2018 GOA Area- C&I 14 31 20 9 7 12 7 56 19 44

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 31 18 7 6 7 1 66 14 161060
2018 Immigration, Refugees and Citizenship Canada 32 29 18 5 4 12 1 70 10 4226
2018 Operations 32 28 18 5 5 11 1 69 12 2064
2018 Domestic Network 25 28 21 7 8 10 1 60 17 347
2018 GOA Area- C&I 30 34 11 11 9 4 0 67 21 44

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 8 92 161188
2018 Immigration, Refugees and Citizenship Canada 7 93 4229
2018 Operations 7 93 2062
2018 Domestic Network 10 90 347
2018 GOA Area- C&I 15 85 44

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Organization
(%)		 Total responses
2018 Public Service 36 11806
2018 Immigration, Refugees and Citizenship Canada 36 277
2018 Operations 37 150
2018 Domestic Network 53 36

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Organization
(%)		 Total responses
2018 Public Service 77 11826
2018 Immigration, Refugees and Citizenship Canada 78 277
2018 Operations 76 150
2018 Domestic Network 74 36

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11797
2018 Immigration, Refugees and Citizenship Canada 4 277
2018 Operations 4 150

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11797
2018 Immigration, Refugees and Citizenship Canada 0 277
2018 Operations 0 150
2018 Domestic Network 0 36

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2018 Public Service 7 11798
2018 Immigration, Refugees and Citizenship Canada 5 277
2018 Operations 6 150

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11802
2018 Immigration, Refugees and Citizenship Canada 4 277
2018 Operations 6 150

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 8 11798
2018 Immigration, Refugees and Citizenship Canada 9 277
2018 Operations 10 150

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Organization
(%)		 Total responses
2018 Public Service 25 11790
2018 Immigration, Refugees and Citizenship Canada 27 277
2018 Operations 26 149
2018 Domestic Network 29 35

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Organization
(%)		 Total responses
2018 Public Service 20 11790
2018 Immigration, Refugees and Citizenship Canada 23 277
2018 Operations 24 149
2018 Domestic Network 38 35

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11786
2018 Immigration, Refugees and Citizenship Canada 16 277
2018 Operations 20 149
2018 Domestic Network 18 35

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Organization
(%)		 Total responses
2018 Public Service 6 11784
2018 Immigration, Refugees and Citizenship Canada 5 277
2018 Operations 6 149

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Organization
(%)		 Total responses
2018 Public Service 26 11787
2018 Immigration, Refugees and Citizenship Canada 24 277
2018 Operations 24 149
2018 Domestic Network 23 35

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Organization
(%)		 Total responses
2018 Public Service 29 11792
2018 Immigration, Refugees and Citizenship Canada 19 277
2018 Operations 18 149
2018 Domestic Network 29 35

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11783
2018 Immigration, Refugees and Citizenship Canada 3 277
2018 Operations 4 149

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11782
2018 Immigration, Refugees and Citizenship Canada 2 277
2018 Domestic Network 0 35

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Organization
(%)		 Total responses
2018 Public Service 8 11785
2018 Immigration, Refugees and Citizenship Canada 9 277
2018 Operations 11 149
2018 Domestic Network 14 35

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11787
2018 Immigration, Refugees and Citizenship Canada 16 277
2018 Operations 18 149
2018 Domestic Network 20 35

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization
(%)		 Total responses
2018 Public Service 1 11782
2018 Operations 0 149
2018 Domestic Network 0 35

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Organization
(%)		 Total responses
2018 Public Service 17 11791
2018 Immigration, Refugees and Citizenship Canada 16 277
2018 Operations 15 149

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Organization
(%)		 Total responses
2018 Public Service 0 11783
2018 Immigration, Refugees and Citizenship Canada 0 277
2018 Operations 0 149
2018 Domestic Network 0 35

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Organization
(%)		 Total responses
2018 Public Service 19 11797
2018 Immigration, Refugees and Citizenship Canada 21 277
2018 Operations 20 149

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2018 Public Service 29 11822
2018 Immigration, Refugees and Citizenship Canada 29 278
2018 Operations 29 150
2018 Domestic Network 24 36

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11810
2018 Immigration, Refugees and Citizenship Canada 13 278
2018 Operations 12 150

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2018 Public Service 5 11809
2018 Domestic Network 0 36

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization
(%)		 Total responses
2018 Public Service 17 11817
2018 Immigration, Refugees and Citizenship Canada 15 278
2018 Operations 15 150
2018 Domestic Network 14 36

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11805
2018 Immigration, Refugees and Citizenship Canada 6 278
2018 Operations 5 150

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 6 11807
2018 Immigration, Refugees and Citizenship Canada 4 278
2018 Operations 5 150
2018 Domestic Network 0 36

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11806
2018 Immigration, Refugees and Citizenship Canada 6 278
2018 Operations 6 150

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11808
2018 Immigration, Refugees and Citizenship Canada 10 278
2018 Operations 10 150

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Organization
(%)		 Total responses
2018 Public Service 49 11821
2018 Immigration, Refugees and Citizenship Canada 52 278
2018 Operations 51 150
2018 Domestic Network 59 36

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Organization
(%)		 Total responses
2018 Public Service 5 11053
2018 Immigration, Refugees and Citizenship Canada 7 267
2018 Operations 5 143

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2018 Public Service 13 11052
2018 Immigration, Refugees and Citizenship Canada 14 267
2018 Operations 10 143

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Organization
(%)		 Total responses
2018 Public Service 3 11049
2018 Immigration, Refugees and Citizenship Canada 5 267

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11050
2018 Immigration, Refugees and Citizenship Canada 3 267
2018 Domestic Network 0 36

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Organization
(%)		 Total responses
2018 Public Service 3 11051
2018 Immigration, Refugees and Citizenship Canada 2 267
2018 Domestic Network 0 36

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11049
2018 Immigration, Refugees and Citizenship Canada 6 267
2018 Operations 6 143

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 11051
2018 Immigration, Refugees and Citizenship Canada 9 267
2018 Operations 7 143

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 11053
2018 Immigration, Refugees and Citizenship Canada 13 267
2018 Operations 15 143
2018 Domestic Network 19 36

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 11055
2018 Immigration, Refugees and Citizenship Canada 13 267
2018 Operations 11 143
2018 Domestic Network 14 36

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2018 Public Service 27 11058
2018 Immigration, Refugees and Citizenship Canada 25 267
2018 Operations 25 143
2018 Domestic Network 38 36

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11054
2018 Immigration, Refugees and Citizenship Canada 8 267
2018 Operations 9 143

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2018 Public Service 45 11069
2018 Immigration, Refugees and Citizenship Canada 51 267
2018 Operations 51 143
2018 Domestic Network 66 36

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11050
2018 Immigration, Refugees and Citizenship Canada 2 267

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2018 Public Service 64 11072
2018 Immigration, Refugees and Citizenship Canada 59 267
2018 Operations 61 143
2018 Domestic Network 67 36

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11051
2018 Immigration, Refugees and Citizenship Canada 3 267
2018 Operations 5 143

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 13 11050
2018 Immigration, Refugees and Citizenship Canada 14 267
2018 Operations 13 143
2018 Domestic Network 13 36

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 18 24 4 4 26 5 53 12 161075
2018 Immigration, Refugees and Citizenship Canada 21 17 21 3 3 30 6 58 9 4227
2018 Operations 20 18 22 4 4 28 6 57 11 2065
2018 Domestic Network 13 22 21 5 7 26 6 52 17 347
2018 GOA Area- C&I 14 32 11 11 7 16 9 61 24 44

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 31 19 5 4 10 1 69 10 161053
2018 Immigration, Refugees and Citizenship Canada 35 28 17 3 3 12 1 73 7 4231
2018 Operations 35 28 17 4 4 11 1 72 9 2066
2018 Domestic Network 26 30 20 5 6 12 1 64 13 349
2018 GOA Area- C&I 30 32 11 9 7 11 0 70 18 44
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 26 10 5 5 1 0 80 10 160320
2018 Immigration, Refugees and Citizenship Canada 57 23 10 4 4 1 0 82 8 4191
2018 Operations 53 24 12 4 5 1 0 78 10 2055
2018 Domestic Network 44 28 13 7 7 1 0 73 14 346
2018 GOA Area- C&I 52 23 2 7 16 0 0 75 22 44

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 40 16 8 4 2 0 71 13 161108
2018 Immigration, Refugees and Citizenship Canada 27 39 17 9 5 3 0 68 14 4226
2018 Operations 23 38 19 10 7 3 0 63 18 2063
2018 Domestic Network 20 40 16 14 6 3 0 63 20 348
2018 GOA Area- C&I 18 52 19 7 4 0 0 70 11 44

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 23 35 18 13 10 2 0 59 23 161341
2018 Immigration, Refugees and Citizenship Canada 25 35 18 11 8 2 0 62 19 4231
2018 Operations 21 34 19 13 10 3 0 57 23 2069
2018 Domestic Network 22 34 18 15 9 2 0 57 25 347
2018 GOA Area- C&I 23 39 14 14 9 2 0 63 23 44

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 24 22 14 18 0 1 46 32 161369
2018 Immigration, Refugees and Citizenship Canada 15 22 24 16 21 0 1 38 38 4237
2018 Operations 13 20 23 17 26 0 1 33 43 2071
2018 Domestic Network 8 17 27 21 25 0 1 25 47 350
2018 GOA Area- C&I 9 26 25 22 18 0 0 35 40 44

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 27 28 16 11 0 1 45 27 161255
2018 Immigration, Refugees and Citizenship Canada 19 26 27 16 10 0 1 46 26 4238
2018 Operations 20 25 27 17 11 0 0 45 28 2068
2018 Domestic Network 11 23 32 21 13 0 0 34 34 349
2018 GOA Area- C&I 20 22 30 13 14 0 0 42 27 44

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 29 24 13 8 0 2 55 21 160603
2018 Immigration, Refugees and Citizenship Canada 25 27 24 13 8 0 2 54 21 4218
2018 Operations 26 27 23 12 9 0 3 55 21 2065
2018 Domestic Network 15 30 27 14 11 0 2 47 25 347
2018 GOA Area- C&I 28 24 16 21 11 0 0 51 32 43

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 23 23 17 15 1 1 44 32 160732
2018 Immigration, Refugees and Citizenship Canada 24 23 23 15 11 1 1 48 28 4220
2018 Operations 24 22 23 16 14 1 1 46 30 2061
2018 Domestic Network 16 19 27 19 17 1 1 36 36 347
2018 GOA Area- C&I 14 16 16 30 23 0 0 30 53 43

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 46 23 13 6 4 0 6 75 11 160698
2018 Immigration, Refugees and Citizenship Canada 48 23 14 5 4 1 5 76 10 4214
2018 Operations 48 22 14 5 5 1 5 75 10 2054
2018 Domestic Network 48 26 11 5 3 1 6 79 9 347
2018 GOA Area- C&I 42 31 12 2 5 0 7 79 8 44

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 27 21 11 9 0 1 58 20 161068
2018 Immigration, Refugees and Citizenship Canada 30 26 21 12 10 0 1 57 22 4231
2018 Operations 27 27 21 13 11 0 1 54 24 2067
2018 Domestic Network 23 27 25 14 10 0 1 51 24 350
2018 GOA Area- C&I 25 27 20 16 12 0 0 52 28 44

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 33 23 10 6 1 1 59 17 160799
2018 Immigration, Refugees and Citizenship Canada 28 33 23 8 5 1 1 62 14 4214
2018 Operations 26 33 23 10 5 1 1 61 15 2066
2018 Domestic Network 21 33 24 12 8 1 1 55 20 351
2018 GOA Area- C&I 20 34 21 18 4 2 0 56 22 44

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 31 25 14 8 1 1 53 22 160760
2018 Immigration, Refugees and Citizenship Canada 23 30 25 13 7 1 1 55 20 4221
2018 Operations 24 28 25 13 8 1 1 53 21 2065
2018 Domestic Network 17 27 29 16 12 0 0 43 28 351
2018 GOA Area- C&I 9 36 23 14 18 0 0 45 32 44

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 31 22 12 7 0 1 59 19 160624
2018 Immigration, Refugees and Citizenship Canada 29 30 22 10 6 1 1 60 17 4202
2018 Operations 31 29 22 10 6 1 1 61 16 2055
2018 Domestic Network 23 34 22 11 9 0 1 58 21 348
2018 GOA Area- C&I 18 38 15 17 11 0 0 57 28 44

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 31 22 12 7 0 1 59 18 160191
2018 Immigration, Refugees and Citizenship Canada 29 30 22 11 7 1 1 60 18 4201
2018 Operations 28 30 22 11 8 1 1 59 19 2055
2018 Domestic Network 24 29 23 13 10 0 0 53 24 349
2018 GOA Area- C&I 21 24 18 12 24 2 0 45 36 43

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 50 25 13 6 4 0 2 76 10 160099
2018 Immigration, Refugees and Citizenship Canada 52 24 13 4 4 0 3 78 8 4196
2018 Operations 52 23 14 5 4 0 3 77 9 2050
2018 Domestic Network 44 27 17 5 5 0 1 73 10 351
2018 GOA Area- C&I 52 20 21 2 2 0 2 74 4 44

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 67 16 7 3 3 1 5 87 6 160330
2018 Immigration, Refugees and Citizenship Canada 67 15 7 2 3 1 5 87 5 4206
2018 Operations 65 15 8 3 3 1 5 86 6 2061
2018 Domestic Network 65 14 7 4 4 1 4 84 8 350
2018 GOA Area- C&I 73 9 5 7 0 0 7 88 7 44

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 67 14 7 4 4 1 3 84 9 160420
2018 Immigration, Refugees and Citizenship Canada 71 11 6 3 4 1 4 87 7 4212
2018 Operations 69 12 6 3 4 1 4 85 8 2061
2018 Domestic Network 63 14 7 5 7 2 2 80 13 351
2018 GOA Area- C&I 68 11 7 12 2 0 0 79 14 44

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 27 11 4 3 0 1 81 7 160968
2018 Immigration, Refugees and Citizenship Canada 58 24 9 4 2 0 2 84 6 4204
2018 Operations 58 25 10 3 2 0 2 84 6 2053
2018 Domestic Network 48 29 10 7 4 0 2 79 11 349
2018 GOA Area- C&I 52 34 8 4 0 0 2 88 4 44

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 53 22 11 6 6 0 1 76 12 160500
2018 Immigration, Refugees and Citizenship Canada 57 20 10 5 5 0 2 79 10 4193
2018 Operations 55 20 11 5 6 0 2 77 12 2054
2018 Domestic Network 52 18 15 5 9 0 2 71 14 348
2018 GOA Area- C&I 53 13 9 11 11 2 0 67 23 44

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 13 6 2 1 0 26 88 4 159765
2018 Immigration, Refugees and Citizenship Canada 56 11 5 2 1 0 25 90 4 4174
2018 Operations 55 12 5 2 1 1 25 89 4 2041
2018 Domestic Network 47 14 7 3 1 1 29 86 5 346
2018 GOA Area- C&I 50 20 4 2 0 0 23 91 3 43

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 61 20 9 3 2 0 6 86 4 160250
2018 Immigration, Refugees and Citizenship Canada 67 16 7 2 1 0 7 90 3 4185
2018 Operations 66 17 7 2 1 0 7 89 3 2043
2018 Domestic Network 57 25 8 3 2 1 5 87 5 347
2018 GOA Area- C&I 46 32 9 4 0 0 9 85 5 44

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 64 15 7 4 5 0 4 83 10 160852
2018 Immigration, Refugees and Citizenship Canada 58 14 9 6 9 0 3 75 16 4202
2018 Operations 52 14 11 7 12 0 3 69 20 2057
2018 Domestic Network 40 11 13 10 22 0 3 53 33 349
2018 GOA Area- C&I 52 13 14 12 7 0 2 67 19 44

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 48 29 14 4 2 0 2 79 7 160646
2018 Immigration, Refugees and Citizenship Canada 48 27 14 5 3 0 2 77 8 4203
2018 Operations 46 29 14 6 3 0 2 77 9 2055
2018 Domestic Network 40 36 15 4 5 0 1 76 9 349
2018 GOA Area- C&I 38 44 14 4 0 0 0 82 4 44

Question 63. Overall, my level of work-related stress is…
Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 31 36 14 5 0 0 45 19 161633
2018 Immigration, Refugees and Citizenship Canada 14 32 35 13 5 0 0 46 18 4253
2018 Operations 13 30 35 15 6 0 0 44 21 2079
2018 Domestic Network 11 23 43 16 7 0 0 34 23 351
2018 GOA Area- C&I 14 14 50 18 5 0 0 27 23 44

Question 64. After my workday, I feel emotionally drained.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 10 20 38 22 10 0 0 32 30 159815
2018 Immigration, Refugees and Citizenship Canada 10 18 38 23 10 0 0 33 28 4178
2018 Operations 12 19 36 22 10 0 0 33 31 2048
2018 Domestic Network 12 24 33 22 9 0 0 31 36 346
2018 GOA Area- C&I 15 25 33 25 2 0 0 28 40 43
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 26 20 11 11 2 1 30 70 161576
2018 Immigration, Refugees and Citizenship Canada 19 25 25 14 14 2 1 20 80 4241
2018 Operations 16 25 26 15 17 2 0 17 83 2073
2018 Domestic Network 14 19 26 19 19 3 1 14 86 349
2018 GOA Area- C&I 10 28 20 22 16 4 0 11 89 44

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 23 109172
2018 Immigration, Refugees and Citizenship Canada 27 3326
2018 Operations 28 1698
2018 Domestic Network 33 292
2018 GOA Area- C&I 34 38

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 35 109188
2018 Immigration, Refugees and Citizenship Canada 37 3326
2018 Operations 39 1698
2018 Domestic Network 42 292
2018 GOA Area- C&I 29 38

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 23 109138
2018 Immigration, Refugees and Citizenship Canada 27 3326
2018 Operations 28 1698
2018 Domestic Network 29 292
2018 GOA Area- C&I 23 38

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Organization
(%)		 Total responses
2018 Public Service 44 109210
2018 Immigration, Refugees and Citizenship Canada 46 3326
2018 Operations 51 1698
2018 Domestic Network 48 292
2018 GOA Area- C&I 44 38

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Organization
(%)		 Total responses
2018 Public Service 7 109103
2018 Immigration, Refugees and Citizenship Canada 8 3326
2018 Operations 7 1698
2018 Domestic Network 10 292
2018 GOA Area- C&I 5 38

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Organization
(%)		 Total responses
2018 Public Service 33 109160
2018 Immigration, Refugees and Citizenship Canada 29 3326
2018 Operations 27 1698
2018 Domestic Network 29 292
2018 GOA Area- C&I 22 38

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Organization
(%)		 Total responses
2018 Public Service 34 109157
2018 Immigration, Refugees and Citizenship Canada 36 3326
2018 Operations 35 1698
2018 Domestic Network 42 292
2018 GOA Area- C&I 52 38

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Organization 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Public Service 6 41 19 11 5 19 104045
2018 Immigration, Refugees and Citizenship Canada 4 41 21 11 6 17 3201
2018 Operations 4 40 21 11 6 18 1646
2018 Domestic Network 1 39 18 11 8 22 282
2018 GOA Area- C&I 3 38 13 8 10 29 38

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 35 65 108456
2018 Immigration, Refugees and Citizenship Canada 29 71 3307
2018 Operations 30 70 1694
2018 Domestic Network 28 72 291
2018 GOA Area- C&I 40 60 38

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 16 13 9 11 1 8 63 22 161026
2018 Immigration, Refugees and Citizenship Canada 35 19 16 10 12 1 7 59 24 4225
2018 Operations 36 18 16 10 12 1 6 58 24 2069
2018 Domestic Network 31 20 16 10 16 1 6 55 28 350
2018 GOA Area- C&I 35 18 11 11 20 2 2 56 33 44

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 11 22 18 18 23 2 6 36 44 108900
2018 Immigration, Refugees and Citizenship Canada 11 22 19 19 22 2 6 35 44 3321
2018 Operations 10 22 17 19 25 2 5 35 47 1692
2018 Domestic Network 6 19 14 18 37 1 5 27 58 292
2018 GOA Area- C&I 8 13 16 26 28 3 5 24 59 38

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 5 13 16 19 39 2 7 19 63 108928
2018 Immigration, Refugees and Citizenship Canada 4 12 16 20 42 2 4 18 66 3321
2018 Operations 4 12 15 19 44 2 4 17 67 1694
2018 Domestic Network 1 9 13 19 53 2 2 11 75 291
2018 GOA Area- C&I 0 14 14 19 46 3 5 15 70 38
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