2018 Public Service Employee Survey Results by Theme for Indigenous Services Canada by Question 78. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 31 42 15 8 5 0 0 72 13 395
2018 CR-04 33 41 13 8 5 0 0 74 13 238
2018 CR-05 24 45 19 8 4 0 0 69 12 127

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 27 35 15 12 10 0 0 63 22 396
2018 CR-03 27 31 23 15 4 0 0 58 19 26
2018 CR-04 29 37 14 11 8 0 0 66 20 238
2018 CR-05 22 34 16 13 13 1 0 57 27 126

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 49 35 11 3 1 0 0 84 4 392
2018 CR-03 46 38 8 8 0 0 0 85 8 26
2018 CR-04 49 34 13 3 1 0 0 83 4 235
2018 CR-05 47 38 10 3 1 0 0 86 4 125

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 36 40 13 6 4 0 0 76 11 396
2018 CR-03 54 27 12 8 0 0 0 81 8 26
2018 CR-04 37 38 14 5 5 0 0 75 11 238
2018 CR-05 28 50 11 7 4 0 0 78 11 126

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 32 31 19 8 9 0 1 63 18 397
2018 CR-03 36 36 8 16 4 0 0 72 20 25
2018 CR-04 37 29 17 8 9 0 0 67 17 238
2018 CR-05 22 34 25 8 10 0 1 57 18 128

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 31 34 18 9 7 1 0 65 16 396
2018 CR-03 32 36 16 16 0 0 0 68 16 25
2018 CR-04 36 30 18 5 9 1 0 68 14 238
2018 CR-05 22 39 20 14 5 0 0 61 19 127

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 29 24 19 13 10 4 0 55 25 397
2018 CR-03 32 36 16 12 4 0 0 68 16 25
2018 CR-04 33 26 16 11 11 3 0 61 23 238
2018 CR-05 22 19 25 19 10 5 0 43 31 128
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 41 28 13 9 6 2 1 71 16 391
2018 CR-03 31 35 12 8 8 4 4 71 17 26
2018 CR-04 44 26 14 7 6 2 1 72 14 233
2018 CR-05 37 30 10 14 5 2 1 70 20 126

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 40 28 12 11 7 1 0 70 19 391
2018 CR-03 27 46 15 4 8 0 0 73 12 26
2018 CR-04 43 24 12 11 9 1 0 68 20 233
2018 CR-05 38 33 11 13 5 0 0 71 17 126

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 48 22 15 8 7 1 0 70 15 393
2018 CR-03 42 27 27 0 4 0 0 69 4 26
2018 CR-04 48 20 14 8 9 1 0 69 17 234
2018 CR-05 47 24 15 9 5 0 0 72 13 127

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 31 30 16 9 7 6 0 65 18 397
2018 CR-03 23 38 15 12 8 4 0 64 20 26
2018 CR-04 33 30 15 8 6 7 0 68 15 239
2018 CR-05 29 29 18 12 7 5 0 61 20 126

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 30 32 15 11 10 3 0 64 21 400
2018 CR-03 31 35 8 19 8 0 0 65 27 26
2018 CR-04 33 33 14 7 10 3 0 68 18 240
2018 CR-05 24 32 18 16 7 2 0 58 24 128

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 22 30 18 14 9 7 0 56 24 398
2018 CR-03 23 31 19 8 15 4 0 56 24 26
2018 CR-04 24 30 18 12 8 7 0 59 21 238
2018 CR-05 19 30 17 17 9 8 0 53 29 128

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 20 32 15 14 15 4 0 54 30 399
2018 CR-03 23 35 19 0 19 4 0 60 20 26
2018 CR-04 22 31 16 15 13 4 0 55 28 239
2018 CR-05 17 35 12 16 17 2 0 54 34 128
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 27 32 15 10 14 1 0 60 24 398
2018 CR-03 27 38 19 4 12 0 0 65 15 26
2018 CR-04 32 28 15 11 13 1 0 61 24 239
2018 CR-05 19 39 17 10 16 0 0 57 26 127

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 31 43 12 10 5 0 0 74 14 399
2018 CR-03 50 35 4 12 0 0 0 85 12 26
2018 CR-04 32 42 12 9 5 0 0 74 14 240
2018 CR-05 26 48 12 9 5 0 0 74 14 127

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 12 19 23 13 20 11 2 36 38 394
2018 CR-03 8 23 23 15 23 8 0 33 42 26
2018 CR-04 14 18 21 13 17 15 2 39 36 236
2018 CR-05 10 17 27 13 23 6 2 30 40 126

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 40 28 13 12 6 1 0 68 19 392
2018 CR-03 38 35 12 12 4 0 0 73 15 26
2018 CR-04 41 27 12 10 8 1 0 69 19 234
2018 CR-05 37 29 14 15 4 0 1 66 19 126

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 24 41 11 16 8 0 0 65 24 399
2018 CR-03 23 42 8 23 4 0 0 65 27 26
2018 CR-04 26 39 11 14 10 0 0 66 24 239
2018 CR-05 20 45 12 18 5 0 0 65 23 128

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 27 42 17 10 5 0 0 69 15 398
2018 CR-03 50 27 0 12 12 0 0 77 23 26
2018 CR-04 26 44 15 10 4 0 0 70 15 239
2018 CR-05 20 43 24 9 4 0 0 64 13 127

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 35 40 9 11 6 0 0 75 16 395
2018 CR-03 46 19 8 12 15 0 0 65 27 26
2018 CR-04 35 40 8 11 6 0 0 75 17 237
2018 CR-05 31 44 11 10 3 0 0 75 13 126

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 22 26 19 13 15 4 1 51 29 397
2018 CR-03 19 31 35 4 12 0 0 50 15 26
2018 CR-04 23 25 20 15 13 3 1 50 29 238
2018 CR-05 21 28 17 10 20 5 0 51 31 127

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 17 21 18 17 21 5 2 41 40 398
2018 CR-03 8 27 27 12 23 4 0 36 36 26
2018 CR-04 18 21 19 15 19 6 2 42 37 239
2018 CR-05 18 20 14 20 24 3 0 40 46 127

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 27 38 15 11 9 0 0 64 21 390
2018 CR-03 23 42 19 8 8 0 0 65 15 26
2018 CR-04 28 40 14 10 9 0 0 68 18 235
2018 CR-05 24 33 17 15 11 0 0 58 25 123

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 32 32 18 12 7 0 0 64 19 394
2018 CR-03 27 38 19 12 4 0 0 65 15 26
2018 CR-04 33 36 16 10 5 0 0 69 15 237
2018 CR-05 29 24 21 15 10 0 0 53 25 126

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 29 37 13 13 8 0 0 66 21 389
2018 CR-03 31 31 23 8 4 0 4 64 12 26
2018 CR-04 31 35 13 15 7 0 0 66 22 232
2018 CR-05 26 39 14 10 11 0 0 66 21 125

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 19 32 22 13 8 6 1 54 22 398
2018 CR-03 12 46 15 12 12 4 0 60 24 26
2018 CR-04 19 32 23 13 5 6 1 55 20 238
2018 CR-05 21 28 24 12 11 4 0 51 24 128

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 41 32 12 9 6 0 0 73 15 399
2018 CR-04 43 29 13 10 5 0 0 73 14 240
2018 CR-05 34 38 10 10 8 0 0 72 18 128

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 44 30 14 6 5 0 1 75 10 395
2018 CR-03 42 50 4 0 4 0 0 92 4 26
2018 CR-04 48 27 15 6 3 0 1 76 9 236
2018 CR-05 38 31 16 7 8 0 1 69 15 127

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 CR 30 30 40 399
2018 CR-03 23 46 31 26
2018 CR-04 30 30 39 241
2018 CR-05 32 27 41 126

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 CR 13 38 27 6 8 9 120
2018 CR-04 14 34 22 5 11 14 73
2018 CR-05 10 40 38 8 3 3 40
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 46 39 9 3 3 0 0 85 6 394
2018 CR-03 58 31 12 0 0 0 0 88 0 26
2018 CR-04 45 39 8 4 4 0 0 84 8 238
2018 CR-05 44 41 10 2 2 0 0 85 4 124

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 26 39 18 10 5 1 0 66 16 395
2018 CR-03 35 31 19 12 4 0 0 65 15 26
2018 CR-04 28 37 19 8 6 1 0 66 14 238
2018 CR-05 22 46 16 13 3 1 0 68 16 125

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 12 20 37 16 13 1 1 29 33 396
2018 CR-03 12 15 38 15 19 0 0 35 27 26
2018 CR-04 10 18 41 15 13 1 1 29 29 238
2018 CR-05 17 25 27 20 10 0 2 30 42 127

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 14 18 25 23 16 3 2 41 34 397
2018 CR-03 4 19 15 27 27 4 4 58 25 26
2018 CR-04 11 17 27 26 17 2 2 44 28 238
2018 CR-05 22 21 21 19 13 3 1 33 45 127

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 15 21 25 22 11 3 2 35 39 394
2018 CR-03 12 23 15 19 19 12 0 43 39 26
2018 CR-04 17 21 27 19 11 2 3 31 41 238
2018 CR-05 13 22 21 28 12 2 2 42 36 124

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 6 10 26 35 20 1 2 57 16 394
2018 CR-03 0 12 32 24 32 0 0 56 12 25
2018 CR-04 5 10 27 35 20 2 1 57 15 237
2018 CR-05 9 10 24 37 17 0 3 57 19 126

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 15 19 24 20 18 2 1 39 36 395
2018 CR-03 12 16 24 12 36 0 0 48 28 25
2018 CR-04 14 18 26 22 16 2 2 40 33 237
2018 CR-05 20 23 18 17 17 3 1 36 45 127

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 16 18 26 19 14 5 2 35 37 393
2018 CR-03 12 15 19 23 23 4 4 50 29 26
2018 CR-04 13 16 27 21 16 5 3 39 31 235
2018 CR-05 22 25 24 14 10 5 1 25 50 126

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 12 22 32 19 11 3 2 31 36 398
2018 CR-03 4 19 27 19 23 8 0 46 25 26
2018 CR-04 14 23 32 20 9 2 2 29 38 239
2018 CR-05 11 21 35 17 13 3 1 30 34 127

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 34 27 13 14 12 1 0 61 26 393
2018 CR-03 15 42 8 15 15 4 0 60 32 26
2018 CR-04 38 25 11 16 10 0 0 64 26 236
2018 CR-05 30 26 18 12 14 1 0 56 26 125

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 36 35 9 12 8 0 0 71 19 392
2018 CR-03 23 50 12 12 4 0 0 73 15 26
2018 CR-04 40 33 9 11 7 0 0 73 18 235
2018 CR-05 31 36 10 14 9 1 0 68 23 125

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 32 36 17 8 5 1 1 69 14 391
2018 CR-03 19 38 23 12 4 4 0 60 16 26
2018 CR-04 35 35 16 8 5 1 0 71 13 236
2018 CR-05 30 36 17 9 6 1 2 68 15 123

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 39 34 14 6 4 2 1 75 10 398
2018 CR-03 32 48 12 4 4 0 0 80 8 25
2018 CR-04 45 28 18 4 4 2 0 74 8 239
2018 CR-05 30 45 9 10 2 3 1 77 13 128

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 36 38 13 6 5 2 0 76 10 396
2018 CR-03 36 40 20 0 0 4 0 79 0 25
2018 CR-04 38 37 13 5 4 2 0 76 10 238
2018 CR-05 35 40 13 7 5 1 0 75 12 127

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 43 34 11 5 7 0 1 77 12 397
2018 CR-03 32 48 16 4 0 0 0 80 4 25
2018 CR-04 46 32 9 6 6 0 0 79 12 238
2018 CR-05 41 34 13 4 8 0 1 76 12 128

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 18 28 25 11 13 3 2 48 26 395
2018 CR-03 15 31 31 12 12 0 0 46 23 26
2018 CR-04 20 26 27 9 13 4 2 49 23 237
2018 CR-05 13 30 21 17 14 3 1 45 32 126

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 26 35 17 13 8 2 0 62 21 398
2018 CR-03 15 42 19 15 8 0 0 58 23 26
2018 CR-04 27 36 15 15 5 2 0 64 20 239
2018 CR-05 25 31 19 9 13 2 0 58 23 127

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 26 35 19 12 6 2 0 62 18 395
2018 CR-03 35 27 12 19 8 0 0 62 27 26
2018 CR-04 26 38 19 10 5 2 0 65 15 236
2018 CR-05 24 32 22 13 7 1 0 57 21 127

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 18 22 21 16 15 7 2 43 34 394
2018 CR-03 23 27 27 0 23 0 0 50 23 26
2018 CR-04 17 23 23 16 12 8 2 44 31 236
2018 CR-05 20 17 16 20 18 6 3 41 42 126

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 20 80 399
2018 CR-03 19 81 26
2018 CR-04 19 81 239
2018 CR-05 21 79 128

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 CR 59 79
2018 CR-04 58 45
2018 CR-05 59 27

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 CR 61 79
2018 CR-04 67 45
2018 CR-05 56 27

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 CR 0 79
2018 CR-04 0 45
2018 CR-05 0 27

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 CR 6 79

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 CR 9 79
2018 CR-05 19 27

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 CR 6 79

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 CR 52 79
2018 CR-04 47 45
2018 CR-05 63 27

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 CR 43 79
2018 CR-04 36 45
2018 CR-05 52 27

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 CR 58 79
2018 CR-04 62 45
2018 CR-05 52 27

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 CR 49 79
2018 CR-04 51 45
2018 CR-05 44 27

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 CR 51 79
2018 CR-04 56 45
2018 CR-05 48 27

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 CR 59 79
2018 CR-04 60 45
2018 CR-05 59 27

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 CR 37 79
2018 CR-04 33 45
2018 CR-05 48 27

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 CR 9 79

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 CR 59 79
2018 CR-04 62 45
2018 CR-05 56 27

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 CR 32 79
2018 CR-04 29 45
2018 CR-05 33 27

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 CR 13 79
2018 CR-04 18 45

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 CR 59 79
2018 CR-04 58 45
2018 CR-05 67 27

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 CR 25 79
2018 CR-04 22 45
2018 CR-05 30 27

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 CR 32 79
2018 CR-04 24 45
2018 CR-05 41 27

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 CR 14 79
2018 CR-04 11 45
2018 CR-05 19 27

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 CR 8 79

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 CR 16 79
2018 CR-04 13 45
2018 CR-05 26 27

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 CR 9 79
2018 CR-04 13 45

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 CR 19 79
2018 CR-04 22 45

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 CR 11 73

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 CR 12 73
2018 CR-04 14 42

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 CR 12 73
2018 CR-04 12 42

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 CR 10 73

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 CR 12 73
2018 CR-05 24 25

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 CR 10 73

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 CR 14 73
2018 CR-05 24 25

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 CR 18 73
2018 CR-04 17 42
2018 CR-05 20 25

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 CR 7 73

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 CR 36 73
2018 CR-04 33 42
2018 CR-05 40 25

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 CR 8 73

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 CR 52 73
2018 CR-04 55 42
2018 CR-05 48 25

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 CR 0 73
2018 CR-04 0 42
2018 CR-05 0 25

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 CR 56 73
2018 CR-04 62 42
2018 CR-05 48 25

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 CR 14 73
2018 CR-04 12 42
2018 CR-05 20 25

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 16 16 29 9 12 14 4 39 25 401
2018 CR-03 15 23 27 8 12 15 0 45 23 26
2018 CR-04 18 13 29 9 12 15 5 39 26 241
2018 CR-05 15 18 29 9 12 13 4 40 25 128

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 25 28 22 9 10 6 1 57 20 399
2018 CR-03 27 27 31 8 4 4 0 56 12 26
2018 CR-04 25 28 22 10 8 6 1 57 19 239
2018 CR-05 24 28 22 7 13 6 0 56 21 128

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 11 90 400
2018 CR-04 9 91 240
2018 CR-05 14 86 128

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 CR 50 42
2018 CR-04 50 22
2018 CR-05 50 18

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 CR 69 42
2018 CR-04 68 22
2018 CR-05 72 18

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 CR 0 42
2018 CR-04 0 22
2018 CR-05 0 18

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 CR 12 42

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 CR 29 42
2018 CR-04 27 22
2018 CR-05 28 18

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 CR 14 42

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 CR 17 42

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 CR 17 42
2018 CR-04 27 22

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 CR 0 42
2018 CR-04 0 22
2018 CR-05 0 18

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 CR 14 42

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 CR 0 42
2018 CR-04 0 22
2018 CR-05 0 18

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 CR 33 42
2018 CR-04 41 22
2018 CR-05 28 18

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 CR 0 42
2018 CR-04 0 22
2018 CR-05 0 18

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 CR 17 42

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 CR 31 42
2018 CR-04 32 22
2018 CR-05 28 18

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 CR 33 42
2018 CR-04 36 22
2018 CR-05 28 18

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 CR 17 42

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 CR 43 42
2018 CR-04 32 22
2018 CR-05 56 18

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 CR 18 40

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 CR 18 40

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 CR 33 40
2018 CR-04 33 21
2018 CR-05 35 17

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 CR 13 40

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 CR 58 40
2018 CR-04 52 21
2018 CR-05 65 17

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 CR 0 40
2018 CR-04 0 21
2018 CR-05 0 17

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 CR 60 40
2018 CR-04 52 21
2018 CR-05 71 17

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 CR 13 40

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 CR 20 40

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 19 16 31 4 6 22 3 46 13 400
2018 CR-03 19 31 31 4 0 15 0 59 5 26
2018 CR-04 20 12 34 2 7 23 3 43 12 240
2018 CR-05 18 18 27 8 5 22 2 47 16 128

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 28 24 26 6 6 9 1 57 13 398
2018 CR-03 35 27 27 8 0 4 0 64 8 26
2018 CR-04 29 19 30 5 6 9 1 54 13 238
2018 CR-05 23 31 21 7 7 9 2 61 16 128
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 51 24 11 7 7 0 1 76 14 393
2018 CR-03 42 42 8 8 0 0 0 85 8 26
2018 CR-04 52 21 11 8 8 0 1 73 16 234
2018 CR-05 52 26 11 5 6 1 0 79 10 127

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 23 39 20 9 7 2 1 63 16 397
2018 CR-03 23 42 15 8 4 8 0 71 13 26
2018 CR-04 26 39 20 8 5 2 0 66 13 240
2018 CR-05 17 39 21 11 10 2 1 57 21 125

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 23 28 18 18 11 1 1 52 30 400
2018 CR-03 35 27 12 12 12 4 0 64 24 26
2018 CR-04 26 28 18 18 8 1 1 55 27 241
2018 CR-05 15 28 20 20 16 1 1 43 36 127

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 20 21 19 17 20 0 2 42 38 401
2018 CR-03 31 12 15 19 23 0 0 42 42 26
2018 CR-04 22 22 19 15 19 0 3 45 36 241
2018 CR-05 15 22 21 20 21 0 2 37 41 128

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 21 29 21 15 14 0 1 51 29 399
2018 CR-03 31 38 19 4 8 0 0 69 12 26
2018 CR-04 24 30 22 11 11 0 1 55 23 240
2018 CR-05 15 23 19 23 20 0 1 38 43 127

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 33 29 18 9 8 1 2 64 17 395
2018 CR-03 35 38 15 0 4 4 4 79 4 26
2018 CR-04 35 31 18 6 7 1 2 68 13 237
2018 CR-05 29 25 18 17 10 0 1 54 27 126

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 25 19 18 12 22 2 1 46 35 396
2018 CR-03 36 16 20 8 20 0 0 52 28 25
2018 CR-04 28 21 21 10 16 3 1 51 27 238
2018 CR-05 17 18 13 17 34 0 2 35 51 127

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 59 17 7 2 4 1 10 85 7 396
2018 CR-03 65 15 8 0 4 0 8 88 4 26
2018 CR-04 63 17 6 1 3 0 10 89 5 239
2018 CR-05 51 18 10 5 6 0 10 77 12 125

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 37 26 17 10 8 1 2 65 18 398
2018 CR-03 46 12 19 8 8 4 4 63 17 26
2018 CR-04 40 29 15 6 8 0 2 71 14 239
2018 CR-05 31 20 20 18 9 0 2 53 27 127

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 34 32 17 10 5 3 1 68 15 397
2018 CR-03 38 23 19 12 4 4 0 64 16 26
2018 CR-04 34 37 15 7 4 2 1 74 11 239
2018 CR-05 32 24 21 15 5 2 1 57 20 126

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 31 32 18 10 7 1 1 65 17 396
2018 CR-03 35 31 15 12 4 4 0 68 16 26
2018 CR-04 31 36 17 9 6 1 1 68 15 239
2018 CR-05 31 26 22 13 8 1 0 57 21 125

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 36 27 18 9 7 1 1 65 17 396
2018 CR-03 35 38 12 8 8 0 0 73 15 26
2018 CR-04 38 26 17 8 8 1 1 66 16 238
2018 CR-05 33 26 21 12 6 0 1 60 18 126

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 34 31 17 9 7 1 1 66 17 392
2018 CR-03 38 31 8 12 8 4 0 72 20 26
2018 CR-04 38 29 18 7 6 0 1 68 13 235
2018 CR-05 27 33 16 13 10 1 1 61 23 125

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 56 20 12 5 3 1 3 79 8 394
2018 CR-03 48 36 12 4 0 0 0 84 4 25
2018 CR-04 58 17 12 5 3 1 4 79 9 239
2018 CR-05 54 22 15 4 3 2 1 78 7 124

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 67 13 6 3 4 3 4 86 7 391
2018 CR-03 64 20 4 0 4 4 4 91 4 25
2018 CR-04 71 12 5 3 4 2 3 88 7 234
2018 CR-05 61 13 10 3 4 3 6 82 8 126

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 62 16 8 3 7 2 3 82 10 394
2018 CR-03 65 23 8 4 0 0 0 88 4 26
2018 CR-04 64 13 8 2 6 2 4 82 9 236
2018 CR-05 56 21 8 2 9 2 2 80 12 126

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 44 30 15 6 5 1 1 74 11 400
2018 CR-03 50 31 4 15 0 0 0 81 15 26
2018 CR-04 45 30 13 6 4 1 0 76 10 240
2018 CR-05 40 28 20 4 7 0 2 69 11 128

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 54 19 11 7 7 1 1 75 14 398
2018 CR-03 64 12 4 20 0 0 0 76 20 25
2018 CR-04 54 21 10 5 8 1 1 77 13 240
2018 CR-05 53 16 15 8 6 2 2 71 14 127

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 60 4 2 1 0 1 33 97 1 399
2018 CR-03 73 4 0 0 0 0 23 100 0 26
2018 CR-04 57 6 2 1 0 1 33 96 1 239
2018 CR-05 63 2 2 0 0 1 34 98 0 128

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 61 17 10 4 2 1 6 83 6 398
2018 CR-03 58 15 8 4 4 0 12 83 9 26
2018 CR-04 64 18 7 4 0 1 5 88 5 238
2018 CR-05 55 14 16 5 3 0 7 74 8 128

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 52 21 8 5 7 3 4 79 12 398
2018 CR-03 58 23 4 4 8 0 4 84 12 26
2018 CR-04 49 23 9 4 8 3 4 77 14 238
2018 CR-05 55 20 8 5 3 4 5 82 9 128

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 52 23 15 5 3 1 3 77 8 398
2018 CR-03 48 32 4 8 4 0 4 83 13 25
2018 CR-04 50 23 17 3 3 1 2 76 6 240
2018 CR-05 54 22 11 7 2 0 3 79 10 127

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 19 34 28 11 6 0 1 54 18 401
2018 CR-03 40 24 32 0 4 0 0 64 4 25
2018 CR-04 19 36 28 10 6 0 1 56 16 242
2018 CR-05 16 32 27 16 8 0 1 48 24 128

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 13 16 35 23 13 0 1 35 29 389
2018 CR-03 8 20 36 16 20 0 0 36 28 25
2018 CR-04 12 14 36 24 13 0 1 38 26 234
2018 CR-05 15 19 33 21 10 0 1 32 35 124
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 31 23 17 14 12 2 0 32 68 401
2018 CR-03 28 32 16 12 12 0 0 28 72 25
2018 CR-04 33 23 16 14 12 2 0 34 66 242
2018 CR-05 27 23 19 15 13 2 1 28 72 128

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 CR 36 266
2018 CR-03 32 19
2018 CR-04 40 154
2018 CR-05 32 90

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 CR 32 266
2018 CR-03 11 19
2018 CR-04 29 154
2018 CR-05 42 90

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 CR 29 266
2018 CR-03 21 19
2018 CR-04 32 154
2018 CR-05 27 90

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 CR 29 266
2018 CR-03 21 19
2018 CR-04 26 154
2018 CR-05 34 90

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 CR 7 266
2018 CR-03 11 19
2018 CR-04 6 154
2018 CR-05 9 90

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 CR 24 266
2018 CR-03 16 19
2018 CR-04 20 154
2018 CR-05 31 90

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 CR 31 266
2018 CR-03 47 19
2018 CR-04 29 154
2018 CR-05 28 90

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 CR 5 50 17 10 3 15 240
2018 CR-03 6 61 11 6 0 17 18
2018 CR-04 5 48 15 12 3 16 131
2018 CR-05 3 52 20 9 2 13 88

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 36 64 263
2018 CR-03 37 63 19
2018 CR-04 43 57 152
2018 CR-05 24 76 89

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 39 14 16 9 12 1 10 59 23 398
2018 CR-03 40 12 16 0 12 0 20 65 15 25
2018 CR-04 41 13 16 9 10 1 9 60 22 240
2018 CR-05 33 17 17 9 16 0 9 54 28 127

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 13 18 19 18 26 2 5 33 46 266
2018 CR-03 26 16 11 21 16 5 5 47 41 19
2018 CR-04 14 21 19 14 26 2 5 38 42 155
2018 CR-05 8 15 20 25 27 2 3 24 55 89

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 6 10 17 15 45 2 4 17 64 267
2018 CR-03 16 11 0 32 37 5 0 28 72 19
2018 CR-04 6 12 19 14 41 2 6 20 60 155
2018 CR-05 3 8 17 14 54 2 1 11 71 90
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