2018 Public Service Employee Survey Results by Theme for HR Operations & Client Services

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 34 42 12 8 5 0 0 75 13 160671
2018 Department of Justice 33 45 11 7 3 0 0 79 11 2560
2018 Management Sector 37 41 10 8 4 0 0 78 12 394
2018 Human Resources Branch 32 44 8 9 7 0 0 76 16 88
2018 HR Operations & Client Services 37 47 6 11 0 0 0 83 11 37

Question 9. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 37 14 11 9 0 0 66 20 160988
2018 Department of Justice 29 38 12 12 9 0 0 67 21 2581
2018 Management Sector 37 43 8 7 6 0 0 80 12 395
2018 Human Resources Branch 28 52 1 8 10 0 0 81 18 88
2018 HR Operations & Client Services 39 50 0 8 2 0 0 90 10 37

Question 10. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 50 35 9 3 2 0 0 85 5 160125
2018 Department of Justice 49 38 8 3 2 0 0 87 5 2560
2018 Management Sector 56 30 8 3 2 0 0 87 5 389
2018 Human Resources Branch 52 29 11 7 1 0 0 81 8 87
2018 HR Operations & Client Services 63 29 8 0 0 0 0 92 0 37

Question 14. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 39 11 6 3 0 0 80 9 161156
2018 Department of Justice 38 41 11 6 3 0 0 79 9 2580
2018 Management Sector 43 40 8 6 2 0 0 83 9 393
2018 Human Resources Branch 46 32 10 8 4 0 0 78 13 88
2018 HR Operations & Client Services 54 32 3 11 0 0 0 86 11 37

Question 43. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 35 32 17 9 7 1 0 67 16 160754
2018 Department of Justice 31 33 18 10 7 0 0 65 17 2579
2018 Management Sector 39 32 18 6 5 1 0 71 11 393
2018 Human Resources Branch 32 35 15 10 7 1 0 68 17 88
2018 HR Operations & Client Services 37 39 11 8 5 0 0 76 13 37

Question 44. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 33 34 16 10 7 0 0 68 16 160146
2018 Department of Justice 30 36 16 12 6 0 0 67 17 2570
2018 Management Sector 40 34 15 7 4 0 0 74 11 395
2018 Human Resources Branch 32 40 16 6 6 0 0 72 12 88
2018 HR Operations & Client Services 31 51 11 5 2 0 0 82 7 37

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 25 19 12 9 3 0 59 22 161050
2018 Department of Justice 29 26 19 13 8 3 1 58 22 2582
2018 Management Sector 36 26 16 11 8 3 0 64 19 393
2018 Human Resources Branch 34 31 12 12 9 1 0 66 22 87
2018 HR Operations & Client Services 39 36 13 7 5 0 0 75 12 37
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 45 30 12 7 5 2 1 76 12 160474
2018 Department of Justice 45 29 12 6 5 2 1 76 11 2578
2018 Management Sector 52 29 11 4 3 1 0 82 7 391
2018 Human Resources Branch 48 29 14 5 5 0 0 77 9 88
2018 HR Operations & Client Services 50 26 19 6 0 0 0 76 6 37

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 32 11 8 5 1 0 75 14 160177
2018 Department of Justice 40 33 11 9 6 1 1 74 15 2571
2018 Management Sector 49 34 8 5 3 0 1 84 9 391
2018 Human Resources Branch 45 37 5 8 4 1 0 83 12 88
2018 HR Operations & Client Services 49 38 6 5 0 3 0 89 5 37

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 47 28 11 7 6 0 0 75 13 160605
2018 Department of Justice 45 29 11 9 6 0 0 74 15 2581
2018 Management Sector 53 29 8 4 4 0 1 83 8 393
2018 Human Resources Branch 47 33 10 5 5 0 0 80 10 88
2018 HR Operations & Client Services 55 30 11 5 0 0 0 84 5 37

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 28 31 17 9 8 6 0 63 19 161481
2018 Department of Justice 30 31 16 8 5 9 0 67 15 2592
2018 Management Sector 29 33 17 8 4 9 0 68 14 395
2018 Human Resources Branch 17 35 19 10 9 10 0 58 21 87
2018 HR Operations & Client Services 11 38 18 12 9 11 0 56 24 36

Question 30. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 31 18 13 11 2 0 58 24 161089
2018 Department of Justice 24 32 18 13 10 3 0 58 24 2586
2018 Management Sector 24 37 19 10 7 3 0 62 18 395
2018 Human Resources Branch 16 35 17 14 13 4 0 53 28 87
2018 HR Operations & Client Services 7 44 17 14 11 7 0 54 27 37

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 29 21 16 12 5 0 48 30 160960
2018 Department of Justice 16 30 21 17 10 7 0 49 29 2581
2018 Management Sector 15 33 24 13 7 7 0 53 21 394
2018 Human Resources Branch 7 30 23 16 13 11 0 41 32 88
2018 HR Operations & Client Services 2 35 19 10 16 18 0 45 32 37

Question 32. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 30 18 18 14 3 0 48 33 161278
2018 Department of Justice 15 32 19 19 11 3 0 48 32 2587
2018 Management Sector 16 33 20 17 10 4 0 51 28 396
2018 Human Resources Branch 11 24 14 21 20 9 0 39 45 88
2018 HR Operations & Client Services 2 30 11 15 25 18 0 39 48 37
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 26 34 17 13 10 0 0 60 23 161141
2018 Department of Justice 25 34 14 16 11 0 0 60 26 2584
2018 Management Sector 34 38 13 8 7 0 0 73 14 394
2018 Human Resources Branch 31 41 10 8 10 0 0 72 18 88
2018 HR Operations & Client Services 34 33 20 8 6 0 0 66 14 37

Question 7. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 41 13 11 5 0 0 71 16 161312
2018 Department of Justice 30 43 14 10 4 0 0 73 13 2585
2018 Management Sector 36 41 11 8 3 0 0 77 11 394
2018 Human Resources Branch 37 42 10 8 3 0 0 79 11 88
2018 HR Operations & Client Services 45 40 7 6 2 0 0 85 8 37

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 22 19 16 14 13 2 41 36 160747
2018 Department of Justice 8 19 18 19 15 18 2 35 43 2571
2018 Management Sector 15 26 19 13 8 17 4 51 25 393
2018 Human Resources Branch 11 29 15 17 8 14 6 50 31 88
2018 HR Operations & Client Services 7 34 10 19 6 16 8 55 32 37

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 35 12 9 6 1 0 73 15 160726
2018 Department of Justice 34 35 13 11 6 1 0 70 17 2581
2018 Management Sector 42 36 10 8 3 0 1 80 11 393
2018 Human Resources Branch 43 33 12 6 6 0 0 76 12 88
2018 HR Operations & Client Services 52 24 16 6 2 0 0 76 8 37

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 34 16 10 6 3 6 65 18 36684
2018 Department of Justice 28 38 15 9 4 1 6 70 14 458
2018 Management Sector 26 36 16 11 3 2 6 68 15 140
2018 Human Resources Branch 24 23 25 15 5 4 4 51 22 25

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 45 10 14 6 0 1 70 20 161510
2018 Department of Justice 28 48 9 11 4 0 0 76 15 2588
2018 Management Sector 33 41 9 11 4 0 1 75 15 394
2018 Human Resources Branch 36 40 8 5 8 0 2 78 14 88
2018 HR Operations & Client Services 42 46 6 2 3 0 0 88 6 37

Question 2. My job is a good fit with my interests.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 39 11 6 3 0 0 80 10 161032
2018 Department of Justice 41 43 8 6 2 0 0 84 8 2580
2018 Management Sector 41 40 9 6 3 0 0 82 10 391
2018 Human Resources Branch 37 47 4 8 5 0 0 83 13 87
2018 HR Operations & Client Services 50 41 0 6 3 0 0 91 9 36

Question 3. My job is a good fit with my skills.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 45 38 8 6 3 0 0 84 9 160117
2018 Department of Justice 47 40 5 5 2 0 0 88 7 2569
2018 Management Sector 48 41 5 5 2 0 0 88 7 392
2018 Human Resources Branch 46 40 5 4 6 0 0 86 10 87
2018 HR Operations & Client Services 55 31 5 3 5 0 0 86 9 36

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 32 18 15 12 2 0 53 28 161004
2018 Department of Justice 18 32 17 18 13 2 0 50 32 2574
2018 Management Sector 27 32 17 14 8 2 1 60 23 392
2018 Human Resources Branch 19 35 14 21 9 2 0 55 31 88
2018 HR Operations & Client Services 17 41 20 16 3 3 0 59 20 37

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 19 27 16 16 18 2 2 48 35 161071
2018 Department of Justice 15 24 14 20 24 2 1 40 45 2582
2018 Management Sector 21 26 15 18 14 2 3 50 34 394
2018 Human Resources Branch 19 28 8 23 19 1 1 48 43 88
2018 HR Operations & Client Services 20 33 8 25 13 0 0 53 38 37

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 38 14 12 9 0 0 65 21 160686
2018 Department of Justice 24 38 16 14 8 0 0 62 22 2572
2018 Management Sector 34 44 12 6 4 0 0 79 10 392
2018 Human Resources Branch 27 49 8 10 5 0 0 76 16 88
2018 HR Operations & Client Services 27 47 13 6 7 0 0 74 12 37

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 34 16 10 8 0 0 66 18 160340
2018 Department of Justice 30 37 15 11 7 0 0 67 18 2567
2018 Management Sector 43 37 10 4 6 0 0 80 10 393
2018 Human Resources Branch 43 41 6 3 7 0 0 84 10 88
2018 HR Operations & Client Services 43 42 8 0 7 0 0 85 7 37

Question 13. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 37 15 11 7 0 0 67 18 160685
2018 Department of Justice 27 38 14 13 8 0 0 65 21 2574
2018 Management Sector 37 36 13 8 5 0 0 74 13 392
2018 Human Resources Branch 30 47 6 12 5 0 0 77 17 88
2018 HR Operations & Client Services 39 42 0 13 6 0 0 82 18 37

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 35 22 11 8 3 0 57 20 161226
2018 Department of Justice 16 34 25 13 7 4 0 53 21 2582
2018 Management Sector 24 37 23 7 4 5 0 64 12 393
2018 Human Resources Branch 22 31 26 7 8 6 0 56 16 88
2018 HR Operations & Client Services 14 33 27 8 6 12 0 53 16 37

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 33 11 8 5 0 0 76 13 161141
2018 Department of Justice 37 37 10 10 6 0 0 74 16 2581
2018 Management Sector 51 31 8 6 3 0 1 82 9 393
2018 Human Resources Branch 45 32 12 8 3 0 0 77 11 87
2018 HR Operations & Client Services 57 21 13 9 0 0 0 78 9 36

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 32 17 8 5 0 1 70 13 161699
2018 Department of Justice 26 32 21 12 9 0 0 58 21 2588
2018 Management Sector 34 32 22 8 3 0 1 66 11 395
2018 Human Resources Branch 25 26 29 14 5 0 1 51 20 88
2018 HR Operations & Client Services 26 26 25 17 5 0 0 52 22 37

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Public Service 27 39 35 161647
2018 Department of Justice 23 39 38 2585
2018 Management Sector 31 34 35 394
2018 Human Resources Branch 39 37 23 87
2018 HR Operations & Client Services 31 42 27 37

Question 47. Please indicate your reason for leaving.

Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Public Service 17 33 30 6 8 6 43390
2018 Department of Justice 14 32 30 11 5 7 594
2018 Management Sector 10 30 48 2 3 7 126
2018 Human Resources Branch 6 27 57 0 6 3 34
2018 HR Operations & Client Services 11 40 40 0 0 9 11
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 43 40 9 5 2 0 0 84 7 161313
2018 Department of Justice 40 42 10 6 2 0 0 82 8 2585
2018 Management Sector 46 38 9 5 2 1 0 84 7 394
2018 Human Resources Branch 42 39 7 10 1 1 0 82 11 88
2018 HR Operations & Client Services 47 36 6 9 0 3 0 85 9 37

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 24 42 18 10 5 1 0 67 15 161017
2018 Department of Justice 21 43 20 11 3 1 0 65 15 2576
2018 Management Sector 28 43 17 8 3 1 0 72 11 393
2018 Human Resources Branch 24 42 17 10 5 1 0 67 16 87
2018 HR Operations & Client Services 22 53 17 8 0 0 0 75 8 37

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 11 26 35 18 8 1 1 27 37 161147
2018 Department of Justice 8 22 40 20 8 1 1 29 30 2585
2018 Management Sector 9 24 40 19 6 1 2 25 34 394
2018 Human Resources Branch 12 35 30 15 7 0 1 22 48 88
2018 HR Operations & Client Services 11 46 25 10 8 0 0 18 57 37

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 12 20 28 23 13 2 2 37 33 160571
2018 Department of Justice 7 15 29 29 16 2 1 47 23 2577
2018 Management Sector 10 16 30 27 11 3 3 41 28 393
2018 Human Resources Branch 17 15 30 27 7 2 2 36 33 87
2018 HR Operations & Client Services 16 28 24 26 6 0 0 32 44 36

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 24 29 17 9 2 3 26 43 160643
2018 Department of Justice 14 23 34 16 9 2 2 26 39 2579
2018 Management Sector 14 24 36 16 6 1 2 23 40 394
2018 Human Resources Branch 18 26 32 16 4 1 2 21 46 88
2018 HR Operations & Client Services 17 31 32 10 6 0 3 17 50 37

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 8 16 32 27 14 1 2 42 25 160266
2018 Department of Justice 9 20 39 21 9 0 1 31 30 2564
2018 Management Sector 7 14 37 29 10 1 1 40 22 394
2018 Human Resources Branch 15 19 42 17 6 0 1 23 34 87
2018 HR Operations & Client Services 19 26 32 17 6 0 0 23 45 36

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 23 27 18 11 1 2 30 42 160843
2018 Department of Justice 18 27 28 16 9 1 1 25 46 2582
2018 Management Sector 18 27 25 19 7 1 2 27 47 395
2018 Human Resources Branch 35 34 15 8 7 0 1 15 70 87
2018 HR Operations & Client Services 49 30 5 7 9 0 0 16 79 36

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 20 27 22 13 3 3 37 35 160300
2018 Department of Justice 13 20 30 21 11 3 2 33 35 2569
2018 Management Sector 14 27 27 18 7 3 3 27 44 393
2018 Human Resources Branch 20 34 26 11 6 1 3 17 56 86
2018 HR Operations & Client Services 28 34 23 7 8 0 0 15 61 36

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 24 31 16 9 2 2 25 42 161001
2018 Department of Justice 15 24 34 16 7 3 2 24 40 2586
2018 Management Sector 13 22 38 19 5 2 2 24 36 394
2018 Human Resources Branch 13 23 43 16 4 1 0 20 36 88
2018 HR Operations & Client Services 10 25 52 10 3 0 0 14 34 37

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 31 10 10 8 1 0 72 18 160757
2018 Department of Justice 34 32 11 13 9 1 0 67 22 2572
2018 Management Sector 51 30 6 8 4 0 1 82 12 391
2018 Human Resources Branch 48 27 3 15 6 0 1 76 21 88
2018 HR Operations & Client Services 51 34 2 12 0 0 0 85 12 37

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 44 36 9 7 4 0 0 81 11 160773
2018 Department of Justice 41 39 9 8 3 0 0 80 11 2573
2018 Management Sector 52 35 6 5 1 0 0 87 7 392
2018 Human Resources Branch 44 42 3 8 2 1 0 87 10 88
2018 HR Operations & Client Services 46 43 7 3 0 0 0 90 3 37

Question 21. The people I work with value my ideas and opinions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 40 13 5 3 1 0 77 9 161015
2018 Department of Justice 38 43 11 6 2 1 0 82 8 2573
2018 Management Sector 48 37 10 4 1 0 0 85 5 392
2018 Human Resources Branch 44 33 13 10 1 0 0 77 11 88
2018 HR Operations & Client Services 50 23 18 10 0 0 0 72 10 37

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 36 14 4 3 3 0 78 7 160822
2018 Department of Justice 38 37 14 4 3 4 0 78 7 2576
2018 Management Sector 47 34 10 4 2 3 0 85 5 394
2018 Human Resources Branch 50 33 5 8 2 2 0 84 11 88
2018 HR Operations & Client Services 52 35 2 10 0 0 0 87 10 37

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 39 38 13 6 3 2 0 78 9 160801
2018 Department of Justice 34 40 14 6 4 2 0 76 10 2579
2018 Management Sector 41 43 9 3 2 2 0 86 5 394
2018 Human Resources Branch 41 40 8 6 4 1 0 82 10 88
2018 HR Operations & Client Services 46 38 7 9 0 0 0 84 9 37

Question 42. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 44 36 10 5 4 0 0 81 9 160659
2018 Department of Justice 41 37 11 7 4 0 0 78 10 2579
2018 Management Sector 52 34 7 3 3 1 0 86 7 393
2018 Human Resources Branch 49 36 8 2 5 0 0 84 7 87
2018 HR Operations & Client Services 53 36 8 0 3 0 0 89 3 37

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 32 19 11 9 5 3 59 21 161064
2018 Department of Justice 17 31 19 13 9 8 3 54 25 2579
2018 Management Sector 28 34 16 10 4 4 4 67 15 393
2018 Human Resources Branch 22 35 15 12 6 3 7 63 20 88
2018 HR Operations & Client Services 27 40 12 9 0 6 6 76 10 37

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 38 14 9 5 2 1 71 15 161068
2018 Department of Justice 33 39 12 10 4 2 1 74 14 2579
2018 Management Sector 35 38 13 9 4 1 0 75 13 393
2018 Human Resources Branch 34 41 11 8 4 1 0 77 12 88
2018 HR Operations & Client Services 28 47 8 10 7 0 0 75 17 37

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 38 18 8 5 1 0 69 13 160645
2018 Department of Justice 30 40 20 6 3 1 0 71 9 2572
2018 Management Sector 38 38 17 4 2 1 0 77 6 392
2018 Human Resources Branch 35 41 17 4 1 2 0 78 5 87
2018 HR Operations & Client Services 32 42 14 8 0 3 0 77 9 36

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 25 19 14 14 8 2 48 31 161057
2018 Department of Justice 13 19 21 17 17 11 2 37 39 2577
2018 Management Sector 17 21 21 13 11 13 4 46 28 393
2018 Human Resources Branch 13 22 21 14 12 16 2 43 31 88
2018 HR Operations & Client Services 9 27 15 12 11 26 0 49 31 37

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 15 85 161503
2018 Department of Justice 14 86 2581
2018 Management Sector 11 89 392
2018 Human Resources Branch 12 88 88

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Organization
(%)		 Total responses
2018 Public Service 51 22721
2018 Department of Justice 50 350
2018 Management Sector 47 41
2018 Human Resources Branch 49 11

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Organization
(%)		 Total responses
2018 Public Service 62 22735
2018 Department of Justice 61 350
2018 Management Sector 65 41

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Organization
(%)		 Total responses
2018 Public Service 8 22696
2018 Department of Justice 5 350
2018 Human Resources Branch 0 11

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2018 Public Service 5 22696
2018 Department of Justice 0 350
2018 Management Sector 0 41
2018 Human Resources Branch 0 11

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2018 Public Service 6 22696
2018 Department of Justice 9 350
2018 Human Resources Branch 0 11

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22712
2018 Department of Justice 5 350
2018 Human Resources Branch 0 11

Question 49g. From whom did you experience harassment on the job? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 4 22694
2018 Department of Justice 3 350

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Organization
(%)		 Total responses
2018 Public Service 40 22709
2018 Department of Justice 45 349
2018 Management Sector 43 41

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Organization
(%)		 Total responses
2018 Public Service 40 22697
2018 Department of Justice 38 349
2018 Management Sector 54 41

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization
(%)		 Total responses
2018 Public Service 46 22698
2018 Department of Justice 42 349
2018 Management Sector 46 41
2018 Human Resources Branch 54 11

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Organization
(%)		 Total responses
2018 Public Service 41 22706
2018 Department of Justice 42 349
2018 Management Sector 38 41

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Organization
(%)		 Total responses
2018 Public Service 33 22690
2018 Department of Justice 31 349
2018 Management Sector 28 41

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Organization
(%)		 Total responses
2018 Public Service 56 22722
2018 Department of Justice 52 349
2018 Management Sector 52 41

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Organization
(%)		 Total responses
2018 Public Service 36 22699
2018 Department of Justice 34 349
2018 Management Sector 38 41

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Organization
(%)		 Total responses
2018 Public Service 2 22678
2018 Management Sector 0 41
2018 Human Resources Branch 0 11

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22693
2018 Department of Justice 6 349
2018 Human Resources Branch 0 11

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Organization
(%)		 Total responses
2018 Public Service 13 22689
2018 Department of Justice 11 349

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Organization
(%)		 Total responses
2018 Public Service 48 22704
2018 Department of Justice 49 349
2018 Management Sector 47 41

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22702
2018 Department of Justice 27 349
2018 Management Sector 32 41

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Organization
(%)		 Total responses
2018 Public Service 15 22687
2018 Department of Justice 15 349
2018 Human Resources Branch 0 11

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2018 Public Service 51 22718
2018 Department of Justice 50 350
2018 Management Sector 69 41

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22701
2018 Department of Justice 25 350
2018 Management Sector 24 41

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2018 Public Service 8 22688
2018 Department of Justice 5 350
2018 Human Resources Branch 0 11

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization
(%)		 Total responses
2018 Public Service 20 22699
2018 Department of Justice 12 350
2018 Management Sector 20 41

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22689
2018 Department of Justice 5 350

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 22692
2018 Department of Justice 2 350
2018 Human Resources Branch 0 11

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2018 Public Service 14 22692
2018 Department of Justice 11 350
2018 Management Sector 13 41

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 11 22688
2018 Department of Justice 8 350

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22709
2018 Department of Justice 33 350
2018 Management Sector 16 41
2018 Human Resources Branch 0 11

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 21200
2018 Department of Justice 12 342

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2018 Public Service 19 21197
2018 Department of Justice 20 342
2018 Management Sector 25 40

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21191
2018 Department of Justice 9 342
2018 Human Resources Branch 0 11

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 21189
2018 Department of Justice 8 342
2018 Human Resources Branch 0 11

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21189
2018 Department of Justice 9 342

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 21189
2018 Department of Justice 9 342
2018 Management Sector 15 40
2018 Human Resources Branch 0 11

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21188
2018 Department of Justice 12 342
2018 Management Sector 17 40
2018 Human Resources Branch 0 11

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 21193
2018 Department of Justice 10 342
2018 Management Sector 12 40

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Organization
(%)		 Total responses
2018 Public Service 12 21192
2018 Department of Justice 13 342
2018 Management Sector 16 40
2018 Human Resources Branch 0 11

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2018 Public Service 30 21199
2018 Department of Justice 30 342
2018 Management Sector 23 40

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 21189
2018 Department of Justice 13 342
2018 Management Sector 22 40

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2018 Public Service 47 21214
2018 Department of Justice 52 342
2018 Management Sector 46 40

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 21187
2018 Management Sector 0 40
2018 Human Resources Branch 0 11

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2018 Public Service 56 21220
2018 Department of Justice 58 342
2018 Management Sector 48 40
2018 Human Resources Branch 46 11

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 21191
2018 Department of Justice 2 342
2018 Human Resources Branch 0 11

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 13 21192
2018 Department of Justice 14 342
2018 Management Sector 15 40

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 19 21 8 8 23 5 48 22 161102
2018 Department of Justice 11 14 23 8 7 31 6 39 24 2576
2018 Management Sector 16 16 20 6 4 32 6 52 16 391
2018 Human Resources Branch 16 12 21 7 3 36 5 47 17 88
2018 HR Operations & Client Services 9 5 24 5 0 46 11 33 11 37

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 31 18 7 6 7 1 66 14 161060
2018 Department of Justice 23 31 20 8 6 12 1 61 15 2581
2018 Management Sector 29 31 19 6 3 11 1 69 10 389
2018 Human Resources Branch 29 26 19 7 4 14 1 66 12 88
2018 HR Operations & Client Services 26 20 19 6 2 23 3 63 11 37

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 8 92 161188
2018 Department of Justice 7 93 2582
2018 Management Sector 6 94 394
2018 Human Resources Branch 7 93 88

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Organization
(%)		 Total responses
2018 Public Service 36 11806
2018 Department of Justice 34 184
2018 Management Sector 45 24

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Organization
(%)		 Total responses
2018 Public Service 77 11826
2018 Department of Justice 80 184
2018 Management Sector 69 24

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11797
2018 Department of Justice 4 184

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11797

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2018 Public Service 7 11798
2018 Department of Justice 10 184

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11802
2018 Department of Justice 5 184

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 8 11798
2018 Department of Justice 8 184

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Organization
(%)		 Total responses
2018 Public Service 25 11790
2018 Department of Justice 22 184
2018 Management Sector 39 24

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Organization
(%)		 Total responses
2018 Public Service 20 11790
2018 Department of Justice 14 184
2018 Management Sector 21 24

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11786
2018 Department of Justice 10 184
2018 Management Sector 20 24

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Organization
(%)		 Total responses
2018 Public Service 6 11784
2018 Department of Justice 4 184

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Organization
(%)		 Total responses
2018 Public Service 26 11787
2018 Department of Justice 30 184
2018 Management Sector 45 24

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Organization
(%)		 Total responses
2018 Public Service 29 11792
2018 Department of Justice 29 184
2018 Management Sector 27 24

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11783
2018 Department of Justice 6 184
2018 Management Sector 0 24

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11782
2018 Department of Justice 3 184
2018 Management Sector 0 24

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Organization
(%)		 Total responses
2018 Public Service 8 11785
2018 Department of Justice 8 184

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11787
2018 Department of Justice 20 184

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization
(%)		 Total responses
2018 Public Service 1 11782
2018 Management Sector 0 24

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Organization
(%)		 Total responses
2018 Public Service 17 11791
2018 Department of Justice 16 184
2018 Management Sector 25 24

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Organization
(%)		 Total responses
2018 Public Service 0 11783
2018 Department of Justice 0 184
2018 Management Sector 0 24

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Organization
(%)		 Total responses
2018 Public Service 19 11797
2018 Department of Justice 14 184
2018 Management Sector 24 24

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2018 Public Service 29 11822
2018 Department of Justice 30 184
2018 Management Sector 35 24

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11810
2018 Department of Justice 9 184

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2018 Public Service 5 11809
2018 Department of Justice 3 184

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization
(%)		 Total responses
2018 Public Service 17 11817
2018 Department of Justice 12 184

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11805
2018 Department of Justice 4 184

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 6 11807

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11806
2018 Department of Justice 6 184

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11808
2018 Department of Justice 11 184

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Organization
(%)		 Total responses
2018 Public Service 49 11821
2018 Department of Justice 52 184
2018 Management Sector 38 24

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Organization
(%)		 Total responses
2018 Public Service 5 11053
2018 Department of Justice 3 180

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2018 Public Service 13 11052
2018 Department of Justice 16 180
2018 Management Sector 24 23

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Organization
(%)		 Total responses
2018 Public Service 3 11049
2018 Department of Justice 5 180

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11050
2018 Department of Justice 3 180

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Organization
(%)		 Total responses
2018 Public Service 3 11051
2018 Management Sector 0 23

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11049
2018 Department of Justice 4 180

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 11051
2018 Department of Justice 8 180

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 11053
2018 Department of Justice 8 180

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 11055
2018 Department of Justice 8 180

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2018 Public Service 27 11058
2018 Department of Justice 30 180
2018 Management Sector 33 23

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11054
2018 Department of Justice 8 180

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2018 Public Service 45 11069
2018 Department of Justice 49 180
2018 Management Sector 32 23

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11050
2018 Management Sector 0 23

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2018 Public Service 64 11072
2018 Department of Justice 67 180
2018 Management Sector 53 23

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11051
2018 Department of Justice 4 180

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 13 11050
2018 Department of Justice 13 180

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 18 24 4 4 26 5 53 12 161075
2018 Department of Justice 12 14 25 4 3 37 5 45 12 2583
2018 Management Sector 18 16 20 2 2 35 5 58 8 392
2018 Human Resources Branch 16 10 26 1 4 38 6 46 8 88
2018 HR Operations & Client Services 11 6 19 2 2 45 14 42 12 37

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 31 19 5 4 10 1 69 10 161053
2018 Department of Justice 26 31 20 5 3 14 1 67 9 2582
2018 Management Sector 32 30 17 4 2 14 1 73 7 393
2018 Human Resources Branch 31 25 18 4 4 16 3 69 9 88
2018 HR Operations & Client Services 26 24 10 9 2 22 7 70 16 37
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 26 10 5 5 1 0 80 10 160320
2018 Department of Justice 52 26 10 5 5 1 0 80 11 2573
2018 Management Sector 60 24 9 2 3 1 1 86 6 388
2018 Human Resources Branch 51 31 11 3 4 0 0 82 7 87
2018 HR Operations & Client Services 58 21 16 6 0 0 0 79 6 37

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 40 16 8 4 2 0 71 13 161108
2018 Department of Justice 34 43 12 6 3 2 0 78 9 2586
2018 Management Sector 42 40 12 2 2 2 0 83 4 394
2018 Human Resources Branch 41 38 13 4 2 1 1 81 6 87
2018 HR Operations & Client Services 34 38 17 8 0 0 3 74 9 36

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 23 35 18 13 10 2 0 59 23 161341
2018 Department of Justice 21 37 16 16 10 2 0 58 26 2588
2018 Management Sector 27 40 18 8 6 1 0 67 14 394
2018 Human Resources Branch 25 39 12 14 8 2 0 65 23 87
2018 HR Operations & Client Services 20 44 18 9 6 2 0 66 16 36

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 24 22 14 18 0 1 46 32 161369
2018 Department of Justice 14 22 26 15 21 0 2 37 36 2588
2018 Management Sector 17 24 26 13 18 0 2 42 32 395
2018 Human Resources Branch 16 29 28 11 15 0 1 45 26 88
2018 HR Operations & Client Services 9 20 31 13 24 0 2 30 38 37

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 27 28 16 11 0 1 45 27 161255
2018 Department of Justice 9 20 30 23 17 0 1 30 40 2586
2018 Management Sector 11 29 29 21 9 0 1 41 30 394
2018 Human Resources Branch 11 16 35 21 17 0 1 27 38 87
2018 HR Operations & Client Services 11 11 42 14 22 0 0 21 37 36

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 29 24 13 8 0 2 55 21 160603
2018 Department of Justice 14 27 29 17 11 0 1 42 29 2580
2018 Management Sector 18 34 28 12 7 1 1 53 19 393
2018 Human Resources Branch 8 30 33 13 12 1 1 40 26 86
2018 HR Operations & Client Services 14 20 32 17 15 3 0 34 32 36

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 23 23 17 15 1 1 44 32 160732
2018 Department of Justice 12 22 25 21 17 1 1 35 39 2584
2018 Management Sector 13 23 25 22 14 1 1 38 37 394
2018 Human Resources Branch 6 21 26 27 19 0 1 27 46 88
2018 HR Operations & Client Services 9 12 24 34 21 0 0 21 54 37

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 46 23 13 6 4 0 6 75 11 160698
2018 Department of Justice 28 23 22 13 10 0 4 53 24 2578
2018 Management Sector 43 26 17 4 2 0 7 75 7 393
2018 Human Resources Branch 37 25 23 6 3 0 6 65 10 88
2018 HR Operations & Client Services 47 17 30 0 0 0 5 68 0 37

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 27 21 11 9 0 1 58 20 161068
2018 Department of Justice 19 26 25 16 13 0 1 45 29 2589
2018 Management Sector 29 32 22 9 6 0 1 62 16 395
2018 Human Resources Branch 21 30 25 14 8 0 2 52 22 88
2018 HR Operations & Client Services 27 26 27 10 6 0 3 55 17 37

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 33 23 10 6 1 1 59 17 160799
2018 Department of Justice 21 34 25 12 6 0 1 56 18 2579
2018 Management Sector 28 34 25 8 5 0 1 63 13 388
2018 Human Resources Branch 24 29 27 16 5 0 0 53 20 87
2018 HR Operations & Client Services 37 16 34 13 0 0 0 53 13 36

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 31 25 14 8 1 1 53 22 160760
2018 Department of Justice 18 35 26 14 6 0 1 54 20 2575
2018 Management Sector 19 35 25 14 5 0 1 55 20 389
2018 Human Resources Branch 10 38 28 15 9 0 1 48 24 88
2018 HR Operations & Client Services 11 27 29 25 8 0 0 38 33 37

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 31 22 12 7 0 1 59 19 160624
2018 Department of Justice 26 35 22 11 6 0 1 61 17 2575
2018 Management Sector 26 34 20 12 6 0 1 61 19 391
2018 Human Resources Branch 20 32 19 18 8 1 1 54 26 88
2018 HR Operations & Client Services 22 33 27 10 8 0 0 55 18 37

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 31 22 12 7 0 1 59 18 160191
2018 Department of Justice 24 33 25 12 5 0 1 58 18 2565
2018 Management Sector 27 33 25 9 4 0 1 61 14 387
2018 Human Resources Branch 22 32 25 10 9 0 2 55 20 87
2018 HR Operations & Client Services 22 28 22 19 8 0 0 50 28 36

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 50 25 13 6 4 0 2 76 10 160099
2018 Department of Justice 47 27 14 7 4 0 2 75 11 2570
2018 Management Sector 49 27 13 5 4 0 2 77 9 390
2018 Human Resources Branch 34 36 10 7 10 0 2 72 18 88
2018 HR Operations & Client Services 38 34 11 8 5 0 3 75 14 37

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 67 16 7 3 3 1 5 87 6 160330
2018 Department of Justice 70 14 6 2 2 1 5 89 4 2571
2018 Management Sector 67 16 7 2 3 0 4 87 6 388
2018 Human Resources Branch 66 13 6 3 6 0 5 83 10 88
2018 HR Operations & Client Services 71 9 5 3 2 0 9 89 6 37

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 67 14 7 4 4 1 3 84 9 160420
2018 Department of Justice 67 14 7 4 3 1 4 85 8 2565
2018 Management Sector 69 16 5 2 3 1 5 89 6 389
2018 Human Resources Branch 68 11 4 3 6 1 6 86 10 88
2018 HR Operations & Client Services 73 8 5 2 0 3 9 92 3 37

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 27 11 4 3 0 1 81 7 160968
2018 Department of Justice 51 28 13 4 2 0 1 80 7 2573
2018 Management Sector 57 29 7 3 3 0 1 87 5 390
2018 Human Resources Branch 51 36 5 4 3 0 0 87 8 88
2018 HR Operations & Client Services 53 39 6 0 2 0 0 92 2 37

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 53 22 11 6 6 0 1 76 12 160500
2018 Department of Justice 52 23 12 6 6 0 1 76 12 2562
2018 Management Sector 57 22 10 5 5 0 1 80 10 390
2018 Human Resources Branch 52 22 12 8 6 0 0 74 15 88
2018 HR Operations & Client Services 53 23 14 7 3 0 0 75 10 37

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 13 6 2 1 0 26 88 4 159765
2018 Department of Justice 51 16 7 2 1 0 24 87 4 2554
2018 Management Sector 53 13 6 2 2 0 24 87 5 390
2018 Human Resources Branch 51 12 5 1 1 1 29 90 3 88
2018 HR Operations & Client Services 51 7 2 0 0 3 37 96 0 37

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 61 20 9 3 2 0 6 86 4 160250
2018 Department of Justice 59 21 9 3 1 0 6 86 4 2558
2018 Management Sector 67 19 4 1 1 1 7 93 2 388
2018 Human Resources Branch 66 19 4 2 2 0 7 91 5 88
2018 HR Operations & Client Services 70 18 6 3 0 0 3 90 3 37

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 64 15 7 4 5 0 4 83 10 160852
2018 Department of Justice 72 13 5 2 3 0 4 89 6 2569
2018 Management Sector 70 14 5 4 3 1 3 88 7 390
2018 Human Resources Branch 73 16 3 1 2 0 5 93 4 88
2018 HR Operations & Client Services 73 13 7 0 0 0 7 93 0 37

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 48 29 14 4 2 0 2 79 7 160646
2018 Department of Justice 47 31 14 4 2 0 2 79 6 2566
2018 Management Sector 47 30 13 5 3 0 2 79 8 391
2018 Human Resources Branch 48 30 11 4 5 0 2 80 9 88
2018 HR Operations & Client Services 45 32 20 3 0 0 0 77 3 37

Question 63. Overall, my level of work-related stress is…
Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 31 36 14 5 0 0 45 19 161633
2018 Department of Justice 7 25 41 20 7 0 0 32 27 2588
2018 Management Sector 11 35 37 13 4 0 0 46 17 395
2018 Human Resources Branch 5 31 40 16 8 0 0 36 24 88
2018 HR Operations & Client Services 6 27 40 19 8 0 0 33 27 37

Question 64. After my workday, I feel emotionally drained.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 10 20 38 22 10 0 0 32 30 159815
2018 Department of Justice 10 25 40 18 6 0 0 25 36 2554
2018 Management Sector 7 21 41 24 7 0 0 31 28 392
2018 Human Resources Branch 14 24 42 10 8 0 1 18 39 87
2018 HR Operations & Client Services 16 24 40 14 8 0 0 21 39 37
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 26 20 11 11 2 1 30 70 161576
2018 Department of Justice 24 24 24 13 13 3 1 25 75 2591
2018 Management Sector 25 27 22 15 10 1 0 25 75 395
2018 Human Resources Branch 29 21 26 12 8 3 0 30 70 88
2018 HR Operations & Client Services 19 31 27 10 9 3 0 20 80 37

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 23 109172
2018 Department of Justice 20 1889
2018 Management Sector 23 293
2018 Human Resources Branch 21 59
2018 HR Operations & Client Services 21 28

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 35 109188
2018 Department of Justice 38 1889
2018 Management Sector 37 293
2018 Human Resources Branch 33 59
2018 HR Operations & Client Services 36 28

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 23 109138
2018 Department of Justice 24 1889
2018 Management Sector 26 293
2018 Human Resources Branch 38 59
2018 HR Operations & Client Services 36 28

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Organization
(%)		 Total responses
2018 Public Service 44 109210
2018 Department of Justice 29 1889
2018 Management Sector 36 293
2018 Human Resources Branch 35 59
2018 HR Operations & Client Services 36 28

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Organization
(%)		 Total responses
2018 Public Service 7 109103
2018 Department of Justice 7 1889
2018 Management Sector 6 293
2018 Human Resources Branch 10 59
2018 HR Operations & Client Services 6 28

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Organization
(%)		 Total responses
2018 Public Service 33 109160
2018 Department of Justice 37 1889
2018 Management Sector 36 293
2018 Human Resources Branch 38 59
2018 HR Operations & Client Services 36 28

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Organization
(%)		 Total responses
2018 Public Service 34 109157
2018 Department of Justice 43 1889
2018 Management Sector 41 293
2018 Human Resources Branch 43 59
2018 HR Operations & Client Services 45 28

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Organization 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Public Service 6 41 19 11 5 19 104045
2018 Department of Justice 3 37 22 13 7 17 1811
2018 Management Sector 3 42 19 11 7 17 279
2018 Human Resources Branch 0 47 26 12 3 13 56
2018 HR Operations & Client Services 0 59 24 3 0 14 26

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 35 65 108456
2018 Department of Justice 26 74 1867
2018 Management Sector 24 76 293
2018 Human Resources Branch 21 79 59
2018 HR Operations & Client Services 19 81 28

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 16 13 9 11 1 8 63 22 161026
2018 Department of Justice 36 16 15 10 12 1 10 58 24 2585
2018 Management Sector 30 17 21 12 12 1 7 51 26 394
2018 Human Resources Branch 30 15 27 16 7 0 5 47 24 86
2018 HR Operations & Client Services 32 13 31 13 8 0 2 46 22 36

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 11 22 18 18 23 2 6 36 44 108900
2018 Department of Justice 7 18 18 20 29 2 7 27 54 1881
2018 Management Sector 9 24 18 19 21 2 9 36 44 291
2018 Human Resources Branch 15 23 16 19 18 0 9 42 41 59
2018 HR Operations & Client Services 21 20 15 20 15 0 10 46 38 28

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 5 13 16 19 39 2 7 19 63 108928
2018 Department of Justice 2 9 12 21 48 2 6 12 74 1882
2018 Management Sector 1 10 17 19 46 1 6 12 70 291
2018 Human Resources Branch 3 8 15 18 48 2 7 12 72 59
2018 HR Operations & Client Services 7 4 19 9 51 3 8 12 67 28
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