2018 Public Service Employee Survey Results by Theme for Treasury Board of Canada Secretariat by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 55 11 6 4 0 0 80 10 27
2018 Non-shift worker 38 42 9 7 4 0 0 80 11 1347
2017 Shift worker 20 64 10 4 3 0 0 84 7 34
2017 Non-shift worker 35 45 9 7 4 0 0 80 11 1467
2014 Shift worker 31 41 22 6 0 0 0 72 6 33
2014 Non-shift worker 32 47 10 7 4 0 0 79 12 1385
2011 Shift worker 32 38 16 6 7 0 0 70 14 49
2011 Non-shift worker 35 42 10 8 5 0 0 77 13 1671
2008 Shift worker 38 34 10 14 4 0 0 72 18 21
2008 Non-shift worker 36 42 10 9 4 0 0 78 12 950

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 50 4 8 6 0 0 82 14 27
2018 Non-shift worker 39 36 11 9 5 0 0 75 15 1345
2017 Shift worker 35 40 22 0 3 0 0 75 3 34
2017 Non-shift worker 35 38 11 10 7 0 0 73 17 1469

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 36 3 3 0 0 0 94 3 26
2018 Non-shift worker 51 35 9 3 2 0 0 86 5 1339
2017 Shift worker 37 51 13 0 0 0 0 87 0 34
2017 Non-shift worker 51 36 8 4 1 0 0 87 5 1469
2014 Shift worker 49 41 6 3 0 0 0 91 3 33
2014 Non-shift worker 61 27 7 3 2 0 0 88 4 1384
2011 Shift worker 40 38 16 5 0 0 0 79 5 50
2011 Non-shift worker 56 32 8 3 2 0 0 88 4 1674

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 51 4 5 4 0 0 87 9 27
2018 Non-shift worker 42 38 11 6 3 0 0 80 9 1344
2017 Shift worker 38 51 5 5 0 0 0 89 5 33
2017 Non-shift worker 41 40 10 7 3 0 0 81 10 1463
2014 Shift worker 34 57 6 3 0 0 0 91 3 33
2014 Non-shift worker 41 39 11 6 4 0 0 80 10 1383
2011 Shift worker 34 48 6 12 0 0 0 82 12 49
2011 Non-shift worker 41 41 8 6 3 0 0 82 10 1672
2008 Shift worker 52 25 14 9 0 0 0 77 9 21
2008 Non-shift worker 42 40 9 7 3 0 0 82 9 954

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 16 26 8 0 4 0 65 8 26
2018 Non-shift worker 47 30 12 6 4 0 0 77 10 1340
2017 Shift worker 46 39 15 0 0 0 0 85 0 33
2017 Non-shift worker 41 31 15 8 5 1 0 72 13 1469
2014 Shift worker 33 36 21 7 0 3 0 72 7 33
2014 Non-shift worker 33 35 17 9 5 1 0 69 14 1383
2011 Shift worker 33 38 12 10 2 6 0 75 12 50
2011 Non-shift worker 33 32 16 11 7 1 0 66 18 1672

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 32 14 10 0 4 0 75 10 27
2018 Non-shift worker 46 32 11 7 4 0 0 78 10 1333
2017 Shift worker 42 50 8 0 0 0 0 92 0 33
2017 Non-shift worker 41 33 12 9 4 0 0 75 13 1470
2014 Shift worker 36 37 17 7 0 3 0 75 7 33
2014 Non-shift worker 33 39 14 9 4 0 0 72 13 1384
2011 Shift worker 33 36 21 5 2 2 0 71 8 49
2011 Non-shift worker 33 35 15 10 6 0 0 69 16 1670
2008 Shift worker 28 43 19 9 0 0 0 72 9 21
2008 Non-shift worker 34 41 12 8 5 0 0 75 13 956

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 26 11 14 7 4 0 66 23 27
2018 Non-shift worker 37 25 16 11 7 3 0 65 19 1346
2017 Shift worker 32 36 17 12 0 3 0 70 12 34
2017 Non-shift worker 35 24 17 10 9 4 1 62 20 1468
2014 Shift worker 28 28 15 9 10 11 0 63 21 33
2014 Non-shift worker 27 25 19 15 10 4 1 55 26 1385
2011 Shift worker 28 26 19 12 11 2 2 56 24 50
2011 Non-shift worker 28 25 17 13 12 4 1 56 26 1672
2008 Shift worker 23 14 29 24 9 0 0 37 33 21
2008 Non-shift worker 27 29 15 15 8 5 1 59 24 956
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 40 8 2 4 0 4 85 6 26
2018 Non-shift worker 52 27 9 6 4 3 0 81 10 1336
2017 Shift worker 61 24 7 3 3 3 0 87 5 34
2017 Non-shift worker 49 28 10 6 5 2 1 78 11 1472
2014 Shift worker 54 27 9 7 3 0 0 81 10 33
2014 Non-shift worker 49 26 12 6 4 2 1 77 11 1385
2011 Shift worker 46 38 4 2 4 2 4 89 6 49
2011 Non-shift worker 44 31 11 7 5 2 1 77 12 1672
2008 Shift worker 52 18 11 15 4 0 0 70 19 21
2008 Non-shift worker 45 29 9 7 6 3 0 77 14 954

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 31 16 7 4 0 0 73 11 26
2018 Non-shift worker 49 29 9 7 5 1 0 79 12 1333
2017 Shift worker 52 33 13 0 3 0 0 84 3 34
2017 Non-shift worker 47 31 9 9 4 0 0 79 13 1468
2014 Shift worker 54 21 16 3 6 0 0 75 9 33
2014 Non-shift worker 45 31 10 9 4 0 0 76 14 1386
2011 Shift worker 45 28 17 3 4 2 0 75 8 50
2011 Non-shift worker 42 35 8 9 5 1 0 78 15 1671
2008 Shift worker 51 24 16 4 5 0 0 75 9 21
2008 Non-shift worker 41 33 9 10 6 1 0 75 16 952

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 42 14 12 0 0 0 74 12 25
2018 Non-shift worker 52 25 10 7 5 1 0 78 12 1336
2017 Shift worker 45 40 10 3 3 0 0 85 5 34
2017 Non-shift worker 51 27 9 7 5 0 0 79 12 1469
2014 Shift worker 46 28 16 10 0 0 0 74 10 32
2014 Non-shift worker 51 27 9 7 5 0 0 78 13 1385

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 35 9 7 7 16 0 74 16 26
2018 Non-shift worker 34 36 12 9 4 5 0 73 14 1349
2017 Shift worker 50 31 8 0 4 7 0 87 5 34
2017 Non-shift worker 33 33 13 10 6 5 0 70 16 1472
2014 Shift worker 33 43 15 6 0 3 0 79 6 33
2014 Non-shift worker 32 37 13 8 5 6 0 73 14 1385
2011 Shift worker 33 32 16 6 4 10 0 71 11 50
2011 Non-shift worker 32 31 14 8 8 6 0 67 18 1667

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 32 20 3 7 12 0 67 11 26
2018 Non-shift worker 33 36 13 10 6 2 0 71 16 1349
2017 Shift worker 41 39 13 0 4 2 0 82 4 34
2017 Non-shift worker 32 33 15 11 7 2 0 66 18 1470
2014 Shift worker 33 46 6 6 9 0 0 80 15 33
2014 Non-shift worker 29 38 16 9 6 2 0 68 15 1385
2011 Shift worker 24 48 20 2 4 2 0 73 7 49
2011 Non-shift worker 27 35 15 11 9 3 0 64 20 1667
2008 Shift worker 28 19 19 10 19 6 0 50 30 21
2008 Non-shift worker 30 39 15 8 6 2 0 70 15 956

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 25 20 0 10 20 0 63 12 26
2018 Non-shift worker 22 36 15 15 7 4 0 61 23 1348
2017 Shift worker 36 27 23 2 4 7 0 68 7 34
2017 Non-shift worker 21 33 18 15 9 5 0 57 24 1472
2014 Shift worker 33 37 9 6 9 6 0 75 16 33
2014 Non-shift worker 19 36 19 14 7 5 0 58 22 1385
2011 Shift worker 19 39 20 8 4 10 0 65 13 50
2011 Non-shift worker 17 38 17 14 8 5 0 58 23 1672
2008 Shift worker 28 32 5 25 5 5 0 63 31 21
2008 Non-shift worker 15 43 15 16 7 5 0 61 24 954

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 32 28 3 7 8 0 59 11 26
2018 Non-shift worker 22 35 15 17 9 2 0 58 26 1352
2017 Shift worker 32 36 22 0 3 8 0 73 3 34
2017 Non-shift worker 21 37 16 15 9 2 0 59 25 1471
2014 Shift worker 30 32 12 17 6 3 0 64 24 33
2014 Non-shift worker 18 38 15 17 10 3 0 57 28 1385
2011 Shift worker 21 44 16 10 6 3 0 67 17 50
2011 Non-shift worker 18 38 13 18 11 2 0 57 30 1671
2008 Shift worker 19 39 10 13 20 0 0 57 33 21
2008 Non-shift worker 19 42 12 18 8 1 0 61 27 954
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 32 18 15 0 0 0 67 15 27
2018 Non-shift worker 34 35 14 9 7 1 0 70 16 1348
2017 Shift worker 33 49 8 7 3 0 0 82 10 34
2017 Non-shift worker 33 37 12 11 7 0 0 71 18 1469
2014 Shift worker 34 26 22 15 3 0 0 60 18 33
2014 Non-shift worker 31 34 14 13 7 0 0 66 20 1384
2011 Shift worker 28 50 13 6 2 0 0 79 8 50
2011 Non-shift worker 30 39 12 11 7 0 0 70 18 1671

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 42 19 6 0 0 0 75 6 27
2018 Non-shift worker 31 40 13 11 6 0 0 70 17 1349
2017 Shift worker 24 49 13 10 5 0 0 73 14 34
2017 Non-shift worker 30 39 14 12 6 0 0 68 18 1465

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 29 12 19 6 22 0 52 33 27
2018 Non-shift worker 14 24 16 15 8 19 5 50 30 1349
2017 Shift worker 14 17 13 8 15 27 7 46 34 34
2017 Non-shift worker 15 21 16 14 9 20 4 48 31 1471
2014 Shift worker 15 25 21 6 10 23 0 52 20 33
2014 Non-shift worker 15 24 16 14 11 16 3 49 31 1386

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 35 23 11 0 0 0 66 11 26
2018 Non-shift worker 44 31 11 8 5 1 1 76 13 1335
2017 Shift worker 40 34 11 3 10 3 0 76 13 34
2017 Non-shift worker 43 33 11 8 5 0 0 76 13 1471
2014 Shift worker 39 24 27 10 0 0 0 63 10 33
2014 Non-shift worker 41 33 10 9 5 1 1 75 14 1385
2011 Shift worker 34 39 16 5 2 4 0 76 8 50
2011 Non-shift worker 39 36 10 9 6 0 0 75 15 1671
2008 Shift worker 28 49 14 10 0 0 0 77 10 21
2008 Non-shift worker 37 36 10 10 6 0 0 73 17 954

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 30 33 13 7 5 4 8 71 14 429
2014 Non-shift worker 44 26 9 6 2 4 8 80 9 372

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 47 19 11 3 0 0 67 14 27
2018 Non-shift worker 27 43 12 12 4 1 1 71 17 1352
2017 Shift worker 38 35 17 8 0 3 0 75 8 34
2017 Non-shift worker 28 40 12 13 5 0 1 69 19 1471
2014 Shift worker 24 42 18 12 3 0 0 67 15 33
2014 Non-shift worker 33 36 13 13 5 0 1 70 17 1382
2011 Shift worker 21 47 12 4 10 4 2 73 15 50
2011 Non-shift worker 32 39 12 10 5 0 2 73 15 1674
2008 Shift worker 32 29 23 0 15 0 0 61 15 21
2008 Non-shift worker 29 39 14 10 6 1 1 70 16 957

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 39 18 11 4 0 0 68 14 27
2018 Non-shift worker 43 38 8 7 3 0 0 81 10 1352
2017 Shift worker 22 42 33 3 0 0 0 64 3 34
2017 Non-shift worker 41 39 9 7 3 0 0 81 10 1468
2014 Shift worker 31 53 9 6 0 0 0 84 6 33
2014 Non-shift worker 42 39 9 6 4 0 0 81 10 1386
2011 Shift worker 29 36 12 16 8 0 0 65 23 50
2011 Non-shift worker 43 35 10 7 5 0 0 78 12 1672
2008 Shift worker 28 34 16 18 4 0 0 62 23 21
2008 Non-shift worker 36 39 9 12 4 0 0 75 16 956

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 50 8 6 4 0 0 83 9 27
2018 Non-shift worker 49 37 7 5 1 0 0 86 7 1339
2017 Shift worker 25 52 10 10 2 0 0 77 13 34
2017 Non-shift worker 50 37 6 5 2 0 0 87 7 1466
2014 Shift worker 41 38 12 9 0 0 0 79 9 33
2014 Non-shift worker 49 36 7 5 3 0 0 86 8 1385
2011 Shift worker 29 36 8 14 14 0 0 65 27 50
2011 Non-shift worker 49 36 6 5 3 0 0 85 8 1673
2008 Shift worker 37 35 9 15 4 0 0 72 19 21
2008 Non-shift worker 43 40 8 6 3 0 0 83 9 957

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 34 20 7 6 4 4 64 14 27
2018 Non-shift worker 29 34 15 12 7 3 0 65 20 1344
2017 Shift worker 38 25 23 7 2 5 0 66 10 34
2017 Non-shift worker 29 36 13 12 7 3 0 68 19 1468
2014 Shift worker 27 34 21 9 3 6 0 65 13 33
2014 Non-shift worker 27 34 15 14 7 3 1 63 21 1385
2011 Shift worker 28 35 16 2 10 8 2 70 13 50
2011 Non-shift worker 29 35 15 10 7 3 0 66 18 1672
2008 Shift worker 19 32 9 20 9 6 5 57 33 21
2008 Non-shift worker 27 36 15 10 8 3 1 66 18 956

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 11 31 14 7 0 0 48 21 27
2018 Non-shift worker 26 29 14 13 13 3 1 57 28 1338
2017 Shift worker 21 20 18 28 5 7 0 44 36 34
2017 Non-shift worker 25 27 14 15 14 3 2 55 31 1465
2014 Shift worker 13 30 16 12 25 0 5 45 39 33
2014 Non-shift worker 20 26 14 18 17 3 3 48 37 1386
2011 Shift worker 16 29 18 16 14 6 2 48 32 50
2011 Non-shift worker 18 27 14 17 18 3 3 48 37 1673
2008 Shift worker 25 28 14 13 20 0 0 53 33 21
2008 Non-shift worker 25 33 12 14 14 2 2 59 29 954

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 35 22 14 4 0 0 60 17 27
2018 Non-shift worker 39 38 9 9 5 0 0 77 14 1338
2017 Shift worker 45 30 10 8 7 0 0 75 15 34
2017 Non-shift worker 35 38 10 11 5 0 0 74 16 1469
2014 Shift worker 21 43 18 18 0 0 0 64 18 33
2014 Non-shift worker 31 41 11 11 6 0 0 72 17 1385
2011 Shift worker 23 50 16 10 0 0 2 74 10 50
2011 Non-shift worker 34 41 10 9 5 0 0 76 14 1672

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 50 11 10 0 0 0 80 10 27
2018 Non-shift worker 43 34 11 8 5 0 0 77 13 1336
2017 Shift worker 41 31 13 5 10 0 0 72 15 34
2017 Non-shift worker 39 36 11 9 6 0 0 75 14 1467
2014 Shift worker 37 30 24 6 3 0 0 67 9 33
2014 Non-shift worker 36 35 13 9 6 0 0 72 15 1384

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 48 8 2 0 0 0 90 2 26
2018 Non-shift worker 38 37 11 9 4 0 0 75 14 1341
2017 Shift worker 42 35 15 5 3 0 0 77 8 34
2017 Non-shift worker 36 38 12 9 4 0 0 75 13 1468
2014 Shift worker 37 36 16 9 3 0 0 73 12 33
2014 Non-shift worker 36 37 13 9 4 0 1 73 13 1383
2011 Shift worker 38 42 18 0 2 0 0 80 2 50
2011 Non-shift worker 39 40 10 6 3 1 0 80 9 1671

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 24 26 6 4 4 0 62 10 27
2018 Non-shift worker 30 39 16 7 4 3 0 72 12 1347
2017 Shift worker 25 34 25 2 10 3 0 62 12 34
2017 Non-shift worker 28 37 17 9 5 4 0 68 15 1466

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 24 15 2 0 0 4 82 2 27
2018 Non-shift worker 47 32 8 8 4 0 0 80 12 1353
2017 Shift worker 66 16 13 5 0 0 0 82 5 34
2017 Non-shift worker 46 31 9 9 5 0 0 78 13 1467
2014 Shift worker 41 35 18 0 3 0 3 78 3 33
2014 Non-shift worker 42 33 10 11 4 0 1 75 15 1383
2011 Shift worker 39 45 2 6 4 0 4 87 11 49
2011 Non-shift worker 43 36 8 7 4 0 1 81 11 1672

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 46 4 5 0 0 0 91 5 27
2018 Non-shift worker 26 33 21 13 7 0 0 59 20 1354
2017 Shift worker 47 37 8 5 2 0 0 85 8 34
2017 Non-shift worker 26 37 20 11 6 0 0 64 16 1473
2014 Shift worker 54 34 9 0 3 0 0 88 3 33
2014 Non-shift worker 29 38 19 9 5 0 0 67 14 1386
2011 Shift worker 39 53 4 0 2 0 2 94 2 50
2011 Non-shift worker 30 35 19 9 6 0 1 65 15 1673
2008 Shift worker 41 39 9 0 11 0 0 80 11 21
2008 Non-shift worker 21 34 25 13 7 0 0 55 20 956

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 33 23 43 27
2018 Non-shift worker 45 23 32 1355
2017 Shift worker 43 35 22 34
2017 Non-shift worker 45 23 32 1471
2014 Shift worker 45 12 43 33
2014 Non-shift worker 46 23 32 1386
2011 Shift worker 48 10 42 50
2011 Non-shift worker 46 25 29 1670

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Shift worker 6 30 6 0 52 6 14
2017 Non-shift worker 8 24 51 3 9 5 659
2014 Shift worker 0 21 53 0 9999 26 15
2014 Non-shift worker 9 19 57 7 9999 9 630
2011 Shift worker 8 31 33 11 9999 17 24
2011 Non-shift worker 10 20 56 6 9999 8 776
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 41 4 2 4 0 0 90 6 27
2018 Non-shift worker 52 37 6 4 2 0 0 89 6 1346
2017 Shift worker 55 32 11 0 3 0 0 87 3 34
2017 Non-shift worker 44 38 9 6 3 0 0 83 8 1466
2014 Shift worker 49 36 8 6 0 0 0 86 6 33
2014 Non-shift worker 46 38 9 4 2 0 0 85 6 1385
2011 Shift worker 39 42 14 0 4 2 0 82 4 50
2011 Non-shift worker 43 40 8 6 2 0 0 84 8 1671
2008 Shift worker 43 28 9 9 10 0 0 71 20 21
2008 Non-shift worker 46 38 8 5 3 0 0 85 7 954

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 38 8 13 0 0 0 79 13 27
2018 Non-shift worker 28 45 15 8 3 1 0 73 11 1346
2017 Shift worker 36 54 5 2 0 3 0 92 3 34
2017 Non-shift worker 30 45 14 7 3 1 0 75 11 1470
2014 Shift worker 38 33 14 3 6 3 3 75 10 33
2014 Non-shift worker 27 43 16 9 2 2 0 72 12 1385
2011 Shift worker 27 51 13 6 4 0 0 78 10 50
2011 Non-shift worker 33 40 13 8 4 2 0 75 12 1671

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 27 30 26 8 0 0 34 36 27
2018 Non-shift worker 11 28 36 18 5 1 1 23 40 1349
2017 Shift worker 7 20 23 25 15 3 8 45 30 34
2017 Non-shift worker 13 27 35 16 7 0 1 23 41 1466
2014 Shift worker 6 28 42 15 10 0 0 24 34 33
2014 Non-shift worker 10 25 41 16 6 0 2 23 36 1383
2011 Shift worker 12 26 22 23 16 0 2 39 38 50
2011 Non-shift worker 11 27 39 14 6 1 2 21 39 1671
2008 Shift worker 10 33 25 23 9 0 0 32 43 21
2008 Non-shift worker 10 28 41 15 4 0 1 20 38 953

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 15 8 42 25 0 4 70 21 26
2018 Non-shift worker 8 16 29 30 13 2 2 45 25 1343
2017 Shift worker 4 13 13 29 28 3 10 65 20 34
2017 Non-shift worker 8 17 27 27 16 2 4 46 26 1459
2014 Shift worker 9 25 25 24 15 3 0 40 34 33
2014 Non-shift worker 6 15 26 31 15 3 4 49 23 1383
2011 Shift worker 4 18 21 26 17 4 10 50 26 50
2011 Non-shift worker 8 17 29 26 13 2 4 42 27 1667
2008 Shift worker 5 25 25 41 5 0 0 46 29 21
2008 Non-shift worker 7 17 33 28 12 1 2 41 26 951

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 11 19 35 8 0 11 49 30 27
2018 Non-shift worker 17 22 31 19 9 1 2 28 40 1344
2017 Shift worker 12 25 27 8 16 4 8 27 42 34
2017 Non-shift worker 17 23 29 19 8 1 2 28 42 1461
2014 Shift worker 12 24 35 14 10 6 0 25 38 33
2014 Non-shift worker 20 24 30 16 7 1 2 24 45 1383
2011 Shift worker 20 22 31 8 12 2 6 21 45 49
2011 Non-shift worker 21 23 30 15 8 1 2 24 46 1671
2008 Shift worker 29 34 23 10 0 5 0 10 66 21
2008 Non-shift worker 16 24 33 17 6 1 1 24 41 950

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 19 32 18 21 0 4 40 27 26
2018 Non-shift worker 13 22 37 19 6 1 1 26 36 1334
2017 Shift worker 3 18 20 27 25 0 8 56 22 34
2017 Non-shift worker 13 23 36 19 8 1 1 27 36 1460
2014 Shift worker 9 15 34 18 21 0 3 40 25 33
2014 Non-shift worker 10 22 39 21 7 1 2 28 32 1377
2011 Shift worker 8 15 22 33 14 2 6 50 26 50
2011 Non-shift worker 11 23 35 20 8 0 2 29 35 1667
2008 Shift worker 24 5 33 28 9 0 0 38 29 21
2008 Non-shift worker 10 24 38 20 6 0 1 27 34 951

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 15 22 26 28 0 4 56 22 27
2018 Non-shift worker 18 27 26 18 7 1 2 26 47 1345
2017 Shift worker 15 15 16 23 23 0 8 49 33 33
2017 Non-shift worker 20 28 26 15 8 1 3 23 50 1465
2014 Shift worker 15 24 28 21 12 0 0 33 39 33
2014 Non-shift worker 15 27 28 17 9 1 3 27 43 1383
2011 Shift worker 10 17 20 19 26 2 6 49 29 50
2011 Non-shift worker 15 25 29 17 8 1 4 27 42 1672
2008 Shift worker 14 15 24 28 20 0 0 47 29 21
2008 Non-shift worker 14 23 31 19 8 1 4 29 39 950

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 22 19 15 23 4 0 39 41 27
2018 Non-shift worker 13 23 30 22 8 2 2 31 38 1337
2017 Shift worker 8 15 32 15 16 5 10 36 27 34
2017 Non-shift worker 12 20 31 20 11 3 3 33 34 1460
2014 Shift worker 6 25 46 12 11 0 0 23 30 33
2014 Non-shift worker 9 15 30 26 13 2 5 42 26 1382
2011 Shift worker 10 17 19 14 24 8 8 45 33 50
2011 Non-shift worker 10 19 30 23 11 3 4 37 31 1672
2008 Shift worker 14 18 23 25 14 6 0 41 34 21
2008 Non-shift worker 15 27 28 18 7 2 3 26 44 951

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 7 34 7 27 11 0 39 23 27
2018 Non-shift worker 14 25 33 18 7 2 2 25 40 1341
2017 Shift worker 15 8 31 13 23 0 10 40 25 34
2017 Non-shift worker 15 21 34 17 8 2 2 27 38 1463
2014 Shift worker 8 16 37 19 15 6 0 35 26 33
2014 Non-shift worker 15 22 36 17 7 1 3 25 38 1385

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 34 0 8 10 0 0 82 18 27
2018 Non-shift worker 47 29 8 9 6 0 0 77 16 1351
2017 Shift worker 39 35 13 3 10 0 0 75 12 34
2017 Non-shift worker 47 28 8 10 6 1 0 76 16 1470
2014 Shift worker 41 34 13 10 3 0 0 75 13 33
2014 Non-shift worker 48 27 9 8 7 1 0 75 15 1386

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 29 11 4 0 0 0 84 4 27
2018 Non-shift worker 53 33 6 5 3 0 0 86 8 1350
2017 Shift worker 47 28 13 5 7 0 0 75 12 34
2017 Non-shift worker 51 34 6 6 2 0 0 86 8 1469
2014 Shift worker 35 56 3 3 3 0 0 91 6 33
2014 Non-shift worker 50 35 6 6 2 0 0 85 9 1385

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 34 15 5 0 4 0 78 6 27
2018 Non-shift worker 47 37 8 4 2 1 0 85 7 1349

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 24 7 11 6 4 0 75 18 27
2018 Non-shift worker 50 32 11 3 1 3 0 84 4 1342
2017 Shift worker 40 40 13 4 0 3 0 82 4 34
2017 Non-shift worker 45 32 12 4 2 4 0 81 6 1471
2014 Shift worker 46 34 15 0 3 3 0 82 3 33
2014 Non-shift worker 48 33 10 2 1 4 1 85 4 1384

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 24 19 8 2 4 0 70 11 27
2018 Non-shift worker 48 35 9 4 3 1 0 84 7 1341
2017 Shift worker 50 35 15 0 0 0 0 85 0 34
2017 Non-shift worker 42 39 10 5 2 2 0 82 7 1472
2014 Shift worker 36 46 15 0 0 3 0 85 0 33
2014 Non-shift worker 45 35 10 5 2 3 0 82 8 1386
2011 Shift worker 42 43 12 2 2 0 0 85 4 50
2011 Non-shift worker 36 37 14 6 4 3 0 76 10 1672

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 33 14 0 0 4 0 85 0 27
2018 Non-shift worker 55 32 7 3 2 0 0 88 6 1344
2017 Shift worker 55 38 8 0 0 0 0 92 0 34
2017 Non-shift worker 50 36 7 4 3 0 0 86 7 1469
2014 Shift worker 42 46 12 0 0 0 0 88 0 33
2014 Non-shift worker 52 34 8 4 2 0 0 86 6 1384
2011 Shift worker 48 44 6 2 0 0 0 92 2 50
2011 Non-shift worker 44 35 10 5 3 1 0 80 9 1671
2008 Shift worker 43 33 10 14 0 0 0 76 14 21
2008 Non-shift worker 42 41 8 5 3 0 0 84 8 954

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 38 16 4 10 4 3 68 15 27
2018 Non-shift worker 29 30 14 9 7 7 4 67 18 1354
2017 Shift worker 32 25 10 10 12 3 8 64 25 34
2017 Non-shift worker 32 28 14 9 7 5 5 66 18 1470
2014 Shift worker 32 25 18 13 9 0 3 59 22 33
2014 Non-shift worker 34 29 14 8 8 4 4 68 17 1385

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 31 19 8 2 0 0 70 10 27
2018 Non-shift worker 43 35 9 7 4 2 1 80 11 1345
2017 Shift worker 33 44 10 13 0 0 0 77 13 34
2017 Non-shift worker 44 32 10 7 3 3 1 79 10 1467
2014 Shift worker 29 44 12 3 0 9 3 83 3 33
2014 Non-shift worker 45 34 9 5 4 2 1 82 9 1386
2011 Shift worker 36 30 21 6 2 4 2 70 8 50
2011 Non-shift worker 41 33 9 8 5 4 1 77 13 1666
2008 Shift worker 33 19 14 9 0 25 0 70 12 21
2008 Non-shift worker 34 34 10 10 6 5 1 73 16 955

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 28 20 4 2 4 0 72 7 27
2018 Non-shift worker 38 39 14 5 2 1 0 78 7 1343

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 19 25 7 2 14 8 56 12 27
2018 Non-shift worker 20 21 18 12 13 13 3 49 29 1349
2017 Shift worker 35 22 13 8 5 17 0 69 16 34
2017 Non-shift worker 17 21 16 15 15 12 5 45 35 1470
2014 Shift worker 19 29 21 6 10 11 3 57 18 33
2014 Non-shift worker 15 19 17 14 15 14 6 43 36 1383
2011 Shift worker 23 31 12 4 4 14 12 73 11 50
2011 Non-shift worker 14 18 17 15 15 15 6 40 38 1667

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 17 12 4 0 26 9 74 6 25
2018 Non-shift worker 17 16 18 6 4 34 7 54 16 1351
2017 Shift worker 23 15 16 3 4 29 10 63 12 34
2017 Non-shift worker 16 14 16 6 5 31 12 52 19 1470
2014 Shift worker 21 16 17 3 3 27 12 61 11 33
2014 Non-shift worker 18 15 16 6 4 33 8 56 16 1386

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 31 12 0 0 17 0 86 0 27
2018 Non-shift worker 34 32 14 6 2 11 1 74 9 1351
2017 Shift worker 35 35 12 4 0 13 0 81 5 34
2017 Non-shift worker 33 30 15 6 3 11 1 71 11 1469
2014 Shift worker 28 31 8 6 3 21 3 77 12 33
2014 Non-shift worker 30 29 18 5 3 13 2 69 10 1385
2011 Shift worker 26 43 13 4 0 12 2 80 4 50
2011 Non-shift worker 29 32 18 6 3 11 0 69 11 1672

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 20 11 4 0 32 4 77 6 27
2018 Non-shift worker 17 14 20 3 2 38 7 56 9 1345
2017 Shift worker 23 12 13 0 4 39 7 67 8 34
2017 Non-shift worker 16 14 17 2 2 39 10 58 9 1471
2014 Shift worker 21 13 20 0 3 37 6 59 6 33
2014 Non-shift worker 15 12 16 3 2 42 9 56 10 1384

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 23 11 7 0 17 0 78 9 27
2018 Non-shift worker 34 31 15 3 2 14 1 76 6 1348
2017 Shift worker 33 37 8 4 0 18 0 85 5 34
2017 Non-shift worker 34 30 15 3 2 14 2 77 6 1468
2014 Shift worker 21 25 20 0 3 27 4 66 5 33
2014 Non-shift worker 31 28 16 3 2 18 2 74 6 1384
2011 Shift worker 28 41 12 2 2 14 2 82 5 50
2011 Non-shift worker 35 31 15 3 2 13 0 77 6 1670
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 29 11 6 0 4 0 82 6 26
2018 Non-shift worker 62 21 7 4 4 1 0 84 8 1336
2017 Shift worker 62 19 8 3 5 3 0 84 8 34
2017 Non-shift worker 59 21 10 5 4 1 0 81 8 1469

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 38 7 8 2 7 0 81 11 27
2018 Non-shift worker 34 40 14 7 2 4 0 77 9 1346
2017 Shift worker 22 60 11 3 3 3 0 84 5 34
2017 Non-shift worker 31 43 12 7 4 3 0 76 11 1471

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 35 19 17 4 4 0 59 22 27
2018 Non-shift worker 28 38 15 11 6 2 0 67 17 1350
2017 Shift worker 38 37 8 10 4 3 0 77 15 34
2017 Non-shift worker 21 39 16 15 7 1 0 61 22 1466

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 29 27 9 24 0 0 40 33 27
2018 Non-shift worker 21 27 22 13 14 0 1 49 28 1345
2017 Shift worker 13 22 32 11 20 0 2 35 32 34
2017 Non-shift worker 23 25 22 13 15 0 2 49 29 1466

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 10 46 10 7 0 0 37 17 27
2018 Non-shift worker 10 24 32 21 12 0 0 34 33 1353
2017 Shift worker 16 49 21 11 2 0 0 66 13 34
2017 Non-shift worker 12 28 29 18 13 0 0 40 31 1466

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 14 42 8 5 0 0 45 13 27
2018 Non-shift worker 13 27 30 18 11 0 1 40 29 1345
2017 Shift worker 38 34 12 11 3 0 3 74 14 33
2017 Non-shift worker 13 30 27 16 12 0 1 44 28 1466

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 7 29 17 16 0 0 37 33 27
2018 Non-shift worker 12 23 27 20 16 1 1 36 37 1347
2017 Shift worker 28 26 21 12 12 0 0 55 24 34
2017 Non-shift worker 14 26 23 21 15 0 2 40 37 1466

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 26 15 0 6 0 4 78 6 26
2018 Non-shift worker 30 29 20 10 6 1 4 62 17 1336
2017 Shift worker 51 27 9 3 0 0 10 87 3 34
2017 Non-shift worker 31 29 16 10 7 1 6 64 18 1461

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 25 23 0 14 0 4 62 14 27
2018 Non-shift worker 23 28 25 13 10 0 0 51 23 1350
2017 Shift worker 36 26 28 10 0 0 0 62 10 34
2017 Non-shift worker 25 29 23 13 9 0 0 55 22 1462

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 31 25 11 4 0 0 61 14 27
2018 Non-shift worker 26 36 23 9 4 1 1 63 13 1343
2017 Shift worker 32 41 10 8 7 0 3 74 15 34
2017 Non-shift worker 27 32 23 11 6 1 1 60 17 1461

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 40 20 14 3 0 0 63 17 27
2018 Non-shift worker 18 32 28 14 7 0 1 50 21 1343
2017 Shift worker 40 12 30 13 4 0 0 52 17 34
2017 Non-shift worker 19 30 24 18 9 0 0 49 27 1459

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 27 30 12 7 0 5 49 19 27
2018 Non-shift worker 24 31 23 12 8 0 1 57 20 1342
2017 Shift worker 33 24 23 13 7 0 0 57 20 34
2017 Non-shift worker 24 30 22 14 10 0 1 54 24 1461

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 34 19 8 3 0 4 68 12 27
2018 Non-shift worker 28 31 24 11 5 0 1 60 16 1334
2017 Shift worker 23 45 24 8 0 0 0 68 8 34
2017 Non-shift worker 32 31 20 10 5 0 1 64 16 1457

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 15 16 7 0 0 4 75 8 26
2018 Non-shift worker 51 22 13 7 5 0 2 74 12 1334
2017 Shift worker 61 23 13 2 0 0 0 84 2 34
2017 Non-shift worker 54 22 13 6 4 0 2 77 10 1462

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 23 12 0 0 0 7 87 0 26
2018 Non-shift worker 72 13 5 2 2 0 6 91 4 1342

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 67 7 11 3 4 0 7 81 7 27
2018 Non-shift worker 71 12 6 3 4 1 4 87 7 1335
2017 Shift worker 90 5 3 0 3 0 0 95 3 34
2017 Non-shift worker 75 10 5 4 3 0 3 88 7 1470

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 67 4 14 4 7 0 4 74 11 27
2018 Non-shift worker 59 24 9 3 2 0 2 85 6 1341
2017 Shift worker 70 16 12 2 0 0 0 86 2 34
2017 Non-shift worker 61 25 6 3 2 0 2 88 6 1464

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 54 16 16 0 11 0 4 72 11 27
2018 Non-shift worker 56 20 12 5 5 0 2 77 11 1331
2017 Shift worker 72 18 3 4 3 0 0 90 7 34
2017 Non-shift worker 59 20 10 6 5 0 1 80 11 1460

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 66 0 12 4 0 0 18 81 5 26
2018 Non-shift worker 53 12 5 2 1 0 28 89 4 1318
2017 Shift worker 78 0 3 0 0 0 20 97 0 34
2017 Non-shift worker 57 12 5 2 1 0 24 90 4 1458

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 70 12 10 0 0 0 8 89 0 27
2018 Non-shift worker 64 19 8 2 1 0 6 88 4 1333
2017 Shift worker 71 12 12 0 0 0 5 88 0 34
2017 Non-shift worker 69 17 6 1 1 0 6 92 2 1457

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 2 16 4 11 0 7 68 15 27
2018 Non-shift worker 73 13 5 3 2 0 4 89 5 1340
2017 Shift worker 49 18 14 3 12 0 5 70 15 33
2017 Non-shift worker 72 12 5 3 3 0 4 88 6 1465

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 31 11 9 12 0 0 69 20 27
2018 Non-shift worker 50 26 15 5 2 0 2 78 7 1340
2017 Shift worker 60 18 17 3 0 0 3 80 3 34
2017 Non-shift worker 53 26 12 4 2 0 2 81 7 1459

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 26 36 10 7 0 0 46 17 27
2018 Non-shift worker 10 31 39 16 4 0 0 41 20 1354
2017 Shift worker 15 37 45 2 0 0 0 53 2 34
2017 Non-shift worker 9 29 39 16 6 0 0 38 23 1470

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 0 23 30 24 23 0 0 47 23 27
2018 Non-shift worker 10 22 41 19 8 0 0 27 32 1336
2017 Shift worker 0 15 51 19 16 0 0 34 15 34
2017 Non-shift worker 10 21 41 19 9 0 0 28 30 1462
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 39 24 7 8 8 0 15 85 27
2018 Non-shift worker 25 29 19 14 10 1 1 26 74 1352
2017 Shift worker 18 37 7 21 16 2 0 18 82 34
2017 Non-shift worker 28 23 24 12 10 3 1 29 71 1472

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 21
2018 Non-shift worker 20 975
2017 Shift worker 27 26
2017 Non-shift worker 24 998

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 52 21
2018 Non-shift worker 40 975
2017 Shift worker 55 26
2017 Non-shift worker 38 998

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 30 21
2018 Non-shift worker 20 975
2017 Shift worker 22 26
2017 Non-shift worker 18 998

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 21
2018 Non-shift worker 38 975
2017 Shift worker 13 26
2017 Non-shift worker 41 998

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 21
2018 Non-shift worker 6 975
2017 Shift worker 7 26
2017 Non-shift worker 7 998

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 21
2018 Non-shift worker 36 975

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 33 21
2018 Non-shift worker 37 975
2017 Shift worker 37 26
2017 Non-shift worker 44 998

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 21 49 15 0 5 11 20
2018 Non-shift worker 4 39 22 13 5 17 921
2017 Shift worker 7 57 12 0 7 16 25
2017 Non-shift worker 4 47 20 11 5 12 974

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 40 60 20
2018 Non-shift worker 25 75 967

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 23 12 7 11 7 0 68 19 27
2018 Non-shift worker 35 18 15 11 14 1 6 57 27 1350

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 14 33 6 13 0 18 36 23 21
2018 Non-shift worker 15 24 15 17 19 2 6 43 40 973
2017 Shift worker 38 28 15 5 10 0 3 68 16 26
2017 Non-shift worker 14 28 15 16 17 2 8 47 37 1000

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 5 38 21 13 0 18 12 41 21
2018 Non-shift worker 4 12 13 20 43 3 7 17 69 973
2017 Shift worker 9 6 10 27 34 0 14 18 71 26
2017 Non-shift worker 2 9 10 18 50 3 7 13 77 1002
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