2018 Public Service Employee Survey Results by Theme for Treasury Board of Canada Secretariat by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	46	17	5	5	73	10	19
2018	Federal regulators	50	25	18	8	0	74	8	12
2018	Communications or public affairs	36	46	5	7	5	82	13	74
2018	Access to information and privacy	22	59	12	0	7	81	7	17
2018	Security	41	53	6	0	0	94	0	15
2018	Legal services	45	37	18	0	0	82	0	11
2018	Administration and operations	30	43	14	8	5	73	13	150
2018	Human resources	40	39	6	11	4	79	15	216
2018	Financial management	35	43	10	11	1	78	12	141
2018	Procurement	25	38	24	13	0	63	13	16
2018	Real property	44	50	0	0	6	94	6	18
2018	Information management	32	37	18	9	4	70	13	22
2018	Information technology	35	44	14	2	5	79	7	104
2018	Internal audit	44	30	18	6	3	74	9	37
2018	Evaluation	58	29	7	0	6	87	6	17
2018	Data sciences	60	35	0	5	0	95	5	19
2018	Policy	39	44	6	8	2	83	10	316
2018	Project management	41	43	9	8	0	83	8	47
2018	None of the above	38	43	8	4	8	81	11	90
2017	Client contact centre	26	60	4	10	0	86	10	22
2017	Federal regulators	28	72	0	0	0	100	0	14
2017	Communications or public affairs	31	44	14	7	5	74	12	73
2017	Access to information and privacy	52	32	5	0	11	84	11	18
2017	Security	41	45	5	5	5	86	9	22
2017	Legal services	34	24	17	17	8	58	25	12
2017	Administration and operations	27	48	12	10	4	75	14	193
2017	Human resources	32	45	11	9	3	77	12	212
2017	Financial management	36	50	5	5	4	86	9	160
2017	Procurement	26	59	15	0	0	85	0	14
2017	Real property	52	41	6	0	0	94	0	15
2017	Information management	26	44	6	11	14	70	25	35
2017	Information technology	36	45	5	10	4	81	14	125
2017	Internal audit	34	47	13	6	0	82	6	35
2017	Evaluation	61	31	0	8	0	92	8	12
2017	Data sciences	22	60	11	4	4	81	7	27
2017	Policy	40	41	8	7	3	82	10	285
2017	Project management	34	48	9	6	3	82	9	65
2017	None of the above	37	42	10	6	4	79	11	109
2014	Client contact centre	19	55	0	9	17	74	26	11
2014	Federal regulators	46	36	13	0	4	82	4	22
2014	Communications or public affairs	29	50	11	8	2	79	10	81
2014	Access to information and privacy	18	30	22	10	21	47	31	19
2014	Security	40	37	8	9	6	77	15	35
2014	Legal services	34	38	17	6	6	72	11	18
2014	Administration and operations	30	46	13	8	4	75	12	214
2014	Human resources	37	44	8	7	3	81	11	262
2014	Financial management	34	46	11	6	3	80	10	194
2014	Procurement	30	46	10	7	7	76	14	28
2014	Real property	20	67	7	7	0	87	7	15
2014	Information management	34	46	4	10	6	80	16	63
2014	Information technology	25	55	10	4	5	80	9	114
2014	Internal audit	43	52	5	0	0	95	0	39
2014	Evaluation	16	58	10	16	0	74	16	19
2014	Other services to the public	36	22	20	0	22	57	22	14
2014	None of the above	30	50	9	7	4	80	11	240

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	27	20	15	0	0	0	64	15	19
2018	Federal regulators	50	34	0	8	8	0	0	84	16	12
2018	Communications or public affairs	41	35	11	8	6	0	0	76	13	72
2018	Access to information and privacy	35	27	19	6	13	0	0	62	19	17
2018	Security	42	26	27	6	0	0	0	68	6	15
2018	Legal services	47	34	0	20	0	0	0	80	20	11
2018	Administration and operations	37	32	16	9	5	1	0	70	14	151
2018	Human resources	40	36	7	11	6	0	0	76	17	213
2018	Financial management	30	39	16	9	5	0	0	70	15	141
2018	Procurement	32	37	6	12	13	0	0	68	25	16
2018	Real property	38	36	10	15	0	0	0	74	15	18
2018	Information management	46	36	0	13	4	0	0	83	17	22
2018	Information technology	36	35	13	10	7	0	0	70	17	104
2018	Internal audit	54	27	8	9	3	0	0	81	11	37
2018	Evaluation	69	26	0	0	6	0	0	94	6	17
2018	Data sciences	31	58	11	0	0	0	0	89	0	18
2018	Policy	41	41	5	9	4	0	0	82	13	316
2018	Project management	42	34	7	15	2	0	0	76	17	47
2018	None of the above	32	35	18	7	8	0	0	67	15	92
2017	Client contact centre	29	35	22	14	0	0	0	64	14	22
2017	Federal regulators	43	37	0	14	7	0	0	79	21	14
2017	Communications or public affairs	39	39	7	8	7	0	0	79	14	73
2017	Access to information and privacy	41	32	5	10	11	0	0	73	21	18
2017	Security	41	27	14	5	14	0	0	68	18	22
2017	Legal services	17	49	9	0	25	0	0	67	25	12
2017	Administration and operations	38	36	15	6	5	0	0	74	11	193
2017	Human resources	29	43	9	14	5	0	0	72	19	212
2017	Financial management	35	39	12	6	8	0	0	74	14	160
2017	Procurement	38	42	0	6	14	0	0	80	20	14
2017	Real property	31	57	0	6	0	0	6	94	6	16
2017	Information management	17	41	17	14	11	0	0	58	25	35
2017	Information technology	33	38	9	12	7	1	0	71	19	125
2017	Internal audit	48	33	8	0	11	0	0	81	11	36
2017	Evaluation	69	23	0	8	0	0	0	92	8	12
2017	Data sciences	15	44	15	19	7	0	0	59	26	27
2017	Policy	39	35	10	9	7	0	0	74	16	285
2017	Project management	29	45	12	6	8	0	0	75	14	65
2017	None of the above	39	30	8	13	10	0	0	69	23	109

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	52	5	0	5	90	5	19
2018	Federal regulators	72	9	10	9	0	81	9	11
2018	Communications or public affairs	52	32	8	7	1	84	8	72
2018	Access to information and privacy	40	47	5	0	7	88	7	17
2018	Security	53	41	0	6	0	94	6	14
2018	Legal services	74	26	0	0	0	100	0	11
2018	Administration and operations	46	32	14	3	4	79	7	151
2018	Human resources	51	33	9	4	1	85	6	213
2018	Financial management	51	33	12	4	1	83	5	141
2018	Procurement	51	24	25	0	0	75	0	16
2018	Real property	65	28	6	0	0	94	0	17
2018	Information management	52	20	19	0	9	72	9	21
2018	Information technology	53	35	7	4	1	88	5	103
2018	Internal audit	57	32	8	0	3	89	3	37
2018	Evaluation	64	24	7	6	0	87	6	17
2018	Data sciences	65	30	0	5	0	95	5	19
2018	Policy	52	40	5	1	2	92	3	313
2018	Project management	55	35	7	2	0	91	2	47
2018	None of the above	42	41	11	2	4	83	6	92
2017	Client contact centre	47	53	0	0	0	100	0	22
2017	Federal regulators	35	58	8	0	0	92	0	14
2017	Communications or public affairs	55	28	12	5	0	83	5	73
2017	Access to information and privacy	62	33	0	0	5	95	5	18
2017	Security	63	32	5	0	0	95	0	22
2017	Legal services	42	49	0	0	8	92	8	12
2017	Administration and operations	47	39	10	4	1	85	5	193
2017	Human resources	51	36	9	3	2	87	5	211
2017	Financial management	53	38	5	4	1	91	4	163
2017	Procurement	76	17	7	0	0	93	0	14
2017	Real property	94	6	0	0	0	100	0	15
2017	Information management	40	40	11	8	0	80	8	35
2017	Information technology	47	38	8	6	1	85	7	125
2017	Internal audit	57	36	5	3	0	92	3	36
2017	Evaluation	69	31	0	0	0	100	0	12
2017	Data sciences	40	34	7	19	0	74	19	27
2017	Policy	51	34	10	4	1	85	5	284
2017	Project management	51	35	7	2	5	86	6	66
2017	None of the above	53	34	7	4	2	87	5	109
2014	Client contact centre	56	27	17	0	0	83	0	11
2014	Federal regulators	78	18	0	4	0	96	4	22
2014	Communications or public affairs	52	34	10	4	0	87	4	81
2014	Access to information and privacy	31	31	16	6	16	62	22	19
2014	Security	49	33	12	3	3	83	6	35
2014	Legal services	72	17	6	0	6	89	6	18
2014	Administration and operations	58	30	7	3	3	88	6	214
2014	Human resources	59	29	8	3	2	88	4	262
2014	Financial management	62	30	7	1	1	92	2	194
2014	Procurement	62	18	10	7	3	80	10	28
2014	Real property	73	21	7	0	0	93	0	15
2014	Information management	56	33	5	6	0	89	6	63
2014	Information technology	69	23	5	3	1	92	4	114
2014	Internal audit	79	16	3	3	0	95	3	39
2014	Evaluation	50	33	11	6	0	83	6	18
2014	Other services to the public	52	42	7	0	0	93	0	14
2014	None of the above	64	25	8	1	1	89	2	240

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	41	15	7	5	0	73	12	19
2018	Federal regulators	50	25	16	9	0	0	74	9	12
2018	Communications or public affairs	53	30	9	3	6	0	83	8	72
2018	Access to information and privacy	28	42	12	11	7	0	70	18	17
2018	Security	49	33	19	0	0	0	81	0	15
2018	Legal services	54	46	0	0	0	0	100	0	11
2018	Administration and operations	39	34	12	8	7	0	73	15	152
2018	Human resources	43	38	9	6	3	0	81	10	213
2018	Financial management	38	41	16	4	1	0	80	4	140
2018	Procurement	32	44	12	6	6	0	75	12	16
2018	Real property	56	22	5	17	0	0	77	17	18
2018	Information management	36	50	0	13	0	0	87	13	22
2018	Information technology	39	38	11	9	3	0	77	12	103
2018	Internal audit	35	48	11	3	3	0	84	6	37
2018	Evaluation	64	24	0	7	6	0	87	13	17
2018	Data sciences	44	46	5	5	0	0	90	5	19
2018	Policy	46	37	9	6	3	0	83	8	315
2018	Project management	39	44	8	9	0	0	83	9	47
2018	None of the above	41	36	12	5	6	0	77	11	92
2017	Client contact centre	38	53	4	5	0	0	90	5	22
2017	Federal regulators	28	58	0	14	0	0	86	14	14
2017	Communications or public affairs	56	29	1	9	4	0	85	13	72
2017	Access to information and privacy	41	37	11	0	11	0	78	11	18
2017	Security	32	45	19	0	5	0	77	5	22
2017	Legal services	42	24	17	0	16	0	67	16	12
2017	Administration and operations	39	42	9	8	3	0	81	10	193
2017	Human resources	38	40	10	8	3	0	78	11	208
2017	Financial management	41	43	9	6	1	0	84	7	162
2017	Procurement	39	50	0	0	11	0	89	11	14
2017	Real property	52	40	8	0	0	0	92	0	15
2017	Information management	23	49	8	16	3	0	72	19	35
2017	Information technology	43	38	11	5	4	0	80	9	125
2017	Internal audit	49	35	7	8	0	0	85	8	36
2017	Evaluation	62	31	8	0	0	0	92	0	12
2017	Data sciences	29	53	7	11	0	0	81	11	27
2017	Policy	44	37	12	6	2	0	81	7	283
2017	Project management	35	51	7	2	5	0	86	6	65
2017	None of the above	44	31	10	11	3	0	75	14	109
2014	Client contact centre	28	46	26	0	0	0	74	0	11
2014	Federal regulators	46	41	9	0	4	0	87	4	22
2014	Communications or public affairs	44	41	10	4	1	0	85	5	81
2014	Access to information and privacy	18	30	26	0	26	0	47	26	19
2014	Security	44	30	8	12	6	0	74	18	35
2014	Legal services	44	28	17	11	0	0	72	11	18
2014	Administration and operations	36	44	9	6	5	0	80	11	212
2014	Human resources	44	37	10	8	2	0	81	10	262
2014	Financial management	44	41	8	4	3	0	85	6	193
2014	Procurement	41	29	14	10	3	3	72	14	28
2014	Real property	27	54	7	12	0	0	81	12	15
2014	Information management	33	49	5	8	5	0	82	13	63
2014	Information technology	37	42	14	4	3	1	79	7	114
2014	Internal audit	57	32	8	3	0	0	90	3	39
2014	Evaluation	32	42	21	5	0	0	73	5	19
2014	Other services to the public	43	28	14	15	0	0	71	15	14
2014	None of the above	42	37	12	6	4	0	79	10	241

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	15	31	0	12	0	0	58	12	19
2018	Federal regulators	50	34	8	0	8	0	0	84	8	12
2018	Communications or public affairs	53	25	11	10	1	0	0	78	11	73
2018	Access to information and privacy	26	44	21	0	8	0	0	71	8	15
2018	Security	47	34	19	0	0	0	0	81	0	15
2018	Legal services	47	25	20	9	0	0	0	71	9	11
2018	Administration and operations	50	29	7	9	4	1	1	80	13	152
2018	Human resources	40	35	13	6	5	0	0	76	11	213
2018	Financial management	44	34	14	5	3	0	0	78	8	141
2018	Procurement	25	19	25	6	19	6	0	47	27	16
2018	Real property	49	28	10	12	0	0	0	78	12	18
2018	Information management	54	15	23	4	4	0	0	69	8	22
2018	Information technology	50	21	17	6	5	1	0	72	11	102
2018	Internal audit	41	39	9	6	3	3	0	82	9	36
2018	Evaluation	65	17	7	0	6	6	0	87	6	17
2018	Data sciences	46	37	17	0	0	0	0	83	0	18
2018	Policy	49	31	10	6	3	0	0	81	9	315
2018	Project management	56	27	6	9	2	0	0	83	11	47
2018	None of the above	47	22	15	10	4	1	0	70	14	92
2017	Client contact centre	21	62	4	9	4	0	0	83	13	22
2017	Federal regulators	28	50	0	21	0	0	0	79	21	14
2017	Communications or public affairs	57	20	12	5	5	0	0	77	11	73
2017	Access to information and privacy	41	27	11	11	11	0	0	68	21	18
2017	Security	46	17	19	5	14	0	0	63	18	22
2017	Legal services	33	24	9	25	0	8	0	63	28	12
2017	Administration and operations	44	34	14	3	4	1	0	79	6	192
2017	Human resources	30	33	18	9	7	2	0	65	17	212
2017	Financial management	40	32	17	9	2	1	0	72	11	163
2017	Procurement	49	21	8	23	0	0	0	69	23	14
2017	Real property	47	47	6	0	0	0	0	94	0	15
2017	Information management	24	26	27	17	6	0	0	50	23	34
2017	Information technology	39	36	12	10	3	0	0	75	13	125
2017	Internal audit	53	23	13	3	8	0	0	76	11	36
2017	Evaluation	85	0	7	8	0	0	0	85	8	12
2017	Data sciences	22	26	33	19	0	0	0	48	19	27
2017	Policy	46	32	12	6	3	0	0	78	10	284
2017	Project management	40	27	17	9	6	0	0	68	15	65
2017	None of the above	43	25	13	14	4	1	0	69	18	109
2014	Client contact centre	35	21	36	0	9	0	0	56	9	11
2014	Federal regulators	41	36	5	14	5	0	0	77	18	22
2014	Communications or public affairs	34	37	19	6	3	0	1	72	9	80
2014	Access to information and privacy	28	19	26	6	15	6	0	50	22	19
2014	Security	29	36	11	14	9	0	0	66	23	35
2014	Legal services	24	49	11	0	17	0	0	72	17	18
2014	Administration and operations	33	35	19	7	3	2	0	70	11	214
2014	Human resources	30	38	17	10	4	0	1	69	14	261
2014	Financial management	38	34	15	8	5	1	0	72	13	194
2014	Procurement	34	22	11	20	13	0	0	56	33	28
2014	Real property	40	41	7	7	6	0	0	81	12	15
2014	Information management	34	28	18	20	0	0	0	62	20	63
2014	Information technology	29	41	15	9	3	2	1	72	13	114
2014	Internal audit	45	31	21	0	0	3	0	79	0	39
2014	Evaluation	47	27	21	5	0	0	0	74	5	19
2014	Other services to the public	37	20	14	20	9	0	0	57	29	14
2014	None of the above	30	37	16	9	7	0	1	68	16	240

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	15	31	0	12	0	0	58	12	19
2018	Federal regulators	50	34	8	8	0	0	0	84	8	12
2018	Communications or public affairs	49	32	7	8	4	0	0	81	12	74
2018	Access to information and privacy	26	38	28	0	8	0	0	64	8	15
2018	Security	39	42	19	0	0	0	0	81	0	15
2018	Legal services	55	27	18	0	0	0	0	82	0	11
2018	Administration and operations	48	32	7	7	5	0	1	81	12	154
2018	Human resources	41	34	12	8	3	1	0	76	12	214
2018	Financial management	41	39	13	5	2	1	0	80	7	139
2018	Procurement	27	20	20	14	13	6	0	50	29	15
2018	Real property	56	19	5	21	0	0	0	75	21	16
2018	Information management	49	25	14	5	8	0	0	73	13	22
2018	Information technology	45	27	16	8	4	0	0	72	12	102
2018	Internal audit	40	44	5	9	3	0	0	83	11	37
2018	Evaluation	57	37	0	0	6	0	0	94	6	16
2018	Data sciences	46	33	16	5	0	0	0	79	5	18
2018	Policy	49	33	9	6	3	0	0	82	9	312
2018	Project management	56	31	4	7	2	0	0	87	9	46
2018	None of the above	45	26	13	10	5	1	0	72	16	91
2017	Client contact centre	25	58	4	13	0	0	0	83	13	22
2017	Federal regulators	36	43	0	21	0	0	0	79	21	14
2017	Communications or public affairs	59	20	10	9	3	0	0	79	12	73
2017	Access to information and privacy	41	27	11	11	11	0	0	68	21	18
2017	Security	43	23	15	14	5	0	0	66	19	21
2017	Legal services	25	33	9	25	0	8	0	63	28	12
2017	Administration and operations	45	34	14	4	3	0	0	79	7	192
2017	Human resources	34	34	15	10	6	0	1	68	16	212
2017	Financial management	40	36	13	8	3	1	0	76	11	163
2017	Procurement	54	23	0	12	11	0	0	77	23	14
2017	Real property	56	38	6	0	0	0	0	94	0	16
2017	Information management	23	35	14	19	6	3	0	60	25	35
2017	Information technology	39	39	11	6	5	0	0	77	11	125
2017	Internal audit	58	26	5	6	5	0	0	84	11	36
2017	Evaluation	85	0	15	0	0	0	0	85	0	12
2017	Data sciences	22	45	15	15	4	0	0	67	18	27
2017	Policy	45	35	11	6	3	0	0	80	9	284
2017	Project management	33	40	12	8	8	0	0	73	15	65
2017	None of the above	41	29	11	14	5	0	0	70	19	109
2014	Client contact centre	35	30	27	0	9	0	0	64	9	11
2014	Federal regulators	46	31	4	14	5	0	0	77	18	22
2014	Communications or public affairs	36	41	14	8	1	0	0	76	10	80
2014	Access to information and privacy	28	30	22	6	15	0	0	57	21	19
2014	Security	32	36	11	15	6	0	0	69	20	35
2014	Legal services	12	61	11	6	11	0	0	72	17	18
2014	Administration and operations	34	37	16	9	3	0	0	72	12	213
2014	Human resources	33	41	13	9	3	0	0	75	12	262
2014	Financial management	41	32	16	7	4	0	0	73	12	194
2014	Procurement	26	29	18	13	10	3	0	57	24	28
2014	Real property	40	47	0	12	0	0	0	88	12	15
2014	Information management	26	49	8	16	0	0	0	76	16	63
2014	Information technology	28	45	13	8	3	1	1	75	12	114
2014	Internal audit	49	31	15	5	0	0	0	79	5	39
2014	Evaluation	42	42	10	5	0	0	0	84	5	19
2014	Other services to the public	37	34	14	7	9	0	0	71	15	14
2014	None of the above	31	40	12	9	7	1	1	71	16	241

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	26	26	12	10	5	0	50	23	19
2018	Federal regulators	42	26	8	8	8	8	0	73	18	12
2018	Communications or public affairs	38	21	19	10	9	2	0	60	20	74
2018	Access to information and privacy	26	25	19	22	8	0	0	51	30	15
2018	Security	55	16	13	11	6	0	0	70	17	15
2018	Legal services	37	8	27	20	9	0	0	45	29	11
2018	Administration and operations	42	21	17	10	8	2	1	65	18	154
2018	Human resources	39	25	12	13	8	2	0	66	22	215
2018	Financial management	36	29	17	12	3	3	0	68	15	141
2018	Procurement	20	12	12	12	32	12	0	36	50	16
2018	Real property	39	22	11	6	12	9	0	67	20	18
2018	Information management	44	15	14	13	5	9	0	65	19	22
2018	Information technology	35	23	25	6	7	3	1	61	13	102
2018	Internal audit	44	22	11	11	6	5	2	70	18	37
2018	Evaluation	69	7	7	0	6	11	0	86	6	17
2018	Data sciences	46	27	6	21	0	0	0	73	21	18
2018	Policy	33	32	15	11	7	2	0	66	18	316
2018	Project management	35	38	17	7	4	0	0	72	11	47
2018	None of the above	35	21	12	16	9	6	0	60	27	91
2017	Client contact centre	29	36	17	4	9	4	0	68	14	22
2017	Federal regulators	28	37	7	14	14	0	0	65	28	14
2017	Communications or public affairs	42	17	11	16	5	10	0	65	23	73
2017	Access to information and privacy	16	22	31	15	17	0	0	38	32	18
2017	Security	27	31	19	5	14	5	0	61	19	22
2017	Legal services	25	24	17	16	9	8	0	54	27	12
2017	Administration and operations	35	28	14	11	8	3	1	66	20	192
2017	Human resources	28	24	19	12	11	5	1	55	24	211
2017	Financial management	32	29	18	9	7	4	1	65	16	163
2017	Procurement	48	14	20	0	11	7	0	67	12	14
2017	Real property	50	37	6	7	0	0	0	87	7	16
2017	Information management	26	23	17	17	14	3	0	50	32	35
2017	Information technology	33	23	25	5	6	6	1	61	12	125
2017	Internal audit	41	24	19	0	11	5	0	68	12	36
2017	Evaluation	69	0	23	0	0	8	0	75	0	12
2017	Data sciences	22	23	11	15	26	0	3	46	42	27
2017	Policy	37	25	16	11	7	4	1	65	18	283
2017	Project management	33	26	21	7	8	3	1	62	16	65
2017	None of the above	40	21	13	14	11	0	1	62	25	109
2014	Client contact centre	9	38	27	9	9	9	0	51	19	11
2014	Federal regulators	28	32	14	14	9	5	0	62	24	22
2014	Communications or public affairs	32	23	14	21	5	5	1	58	28	81
2014	Access to information and privacy	10	25	21	11	21	11	0	40	36	19
2014	Security	26	25	29	11	9	0	0	51	20	35
2014	Legal services	18	22	32	5	17	6	0	42	23	18
2014	Administration and operations	26	29	19	13	10	2	1	57	24	214
2014	Human resources	31	22	16	16	10	4	1	56	27	261
2014	Financial management	28	27	20	13	9	4	0	57	23	194
2014	Procurement	27	26	25	0	23	0	0	52	23	28
2014	Real property	20	34	14	19	0	13	0	62	22	15
2014	Information management	25	22	24	14	11	1	2	48	27	63
2014	Information technology	30	25	17	16	6	5	0	58	23	114
2014	Internal audit	34	20	23	13	5	5	0	57	19	39
2014	Evaluation	32	32	5	10	5	16	0	75	19	19
2014	Other services to the public	37	14	28	13	9	0	0	51	21	14
2014	None of the above	25	25	17	16	12	3	1	52	30	241

Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	32	15	5	5	0	0	74	10	19
2018	Federal regulators	75	8	0	8	8	0	0	84	16	12
2018	Communications or public affairs	56	26	9	5	1	1	2	84	6	74
2018	Access to information and privacy	27	40	6	14	13	0	0	67	27	17
2018	Security	68	19	8	6	0	0	0	87	6	15
2018	Legal services	55	35	11	0	0	0	0	89	0	11
2018	Administration and operations	55	25	10	3	5	1	1	81	9	150
2018	Human resources	52	22	13	5	3	3	0	78	9	212
2018	Financial management	48	35	9	4	4	1	0	83	8	141
2018	Procurement	62	12	0	6	13	6	0	79	21	16
2018	Real property	56	26	7	6	0	5	0	87	6	16
2018	Information management	60	18	10	4	9	0	0	77	13	22
2018	Information technology	50	29	5	6	7	3	0	82	13	102
2018	Internal audit	51	33	6	3	3	5	0	88	6	37
2018	Evaluation	58	26	6	6	0	6	0	88	6	17
2018	Data sciences	66	22	6	5	0	0	0	89	5	18
2018	Policy	50	28	7	7	4	3	0	81	12	313
2018	Project management	62	15	7	6	4	6	0	82	11	46
2018	None of the above	55	25	10	6	1	3	0	83	7	90
2017	Client contact centre	38	35	10	13	4	0	0	73	17	22
2017	Federal regulators	42	28	16	0	14	0	0	70	14	14
2017	Communications or public affairs	57	23	12	7	0	1	0	81	7	73
2017	Access to information and privacy	37	36	5	11	11	0	0	73	22	18
2017	Security	59	17	14	0	9	0	0	77	9	22
2017	Legal services	26	17	33	17	8	0	0	42	25	12
2017	Administration and operations	52	27	10	6	3	2	1	81	9	193
2017	Human resources	42	34	10	7	4	2	1	79	11	211
2017	Financial management	51	28	11	5	5	1	0	79	10	163
2017	Procurement	41	27	14	0	18	0	0	68	18	14
2017	Real property	63	13	12	12	0	0	0	76	12	16
2017	Information management	44	19	11	17	3	3	3	67	21	35
2017	Information technology	48	27	13	5	5	2	0	77	10	125
2017	Internal audit	59	22	10	3	5	0	0	81	8	36
2017	Evaluation	69	23	0	0	0	8	0	100	0	12
2017	Data sciences	30	33	18	7	4	4	4	68	12	27
2017	Policy	53	24	9	6	6	2	1	79	12	285
2017	Project management	52	24	4	7	10	1	0	78	18	66
2017	None of the above	48	32	7	5	4	5	0	84	9	109
2014	Client contact centre	28	37	17	9	0	9	0	71	10	11
2014	Federal regulators	73	13	5	4	5	0	0	86	9	22
2014	Communications or public affairs	47	28	11	8	4	1	1	76	13	81
2014	Access to information and privacy	43	30	0	6	10	10	0	82	18	19
2014	Security	32	45	14	9	0	0	0	77	9	35
2014	Legal services	34	28	22	5	11	0	0	62	16	18
2014	Administration and operations	52	25	14	4	3	1	0	79	7	214
2014	Human resources	50	27	9	9	3	2	0	79	13	261
2014	Financial management	51	27	11	4	5	2	0	80	9	194
2014	Procurement	54	15	8	3	16	3	0	72	20	28
2014	Real property	48	20	13	7	0	6	7	77	8	15
2014	Information management	43	38	8	8	3	0	0	80	11	63
2014	Information technology	49	26	11	5	3	4	1	80	9	114
2014	Internal audit	67	12	13	5	0	2	0	82	5	39
2014	Evaluation	58	21	16	0	5	0	0	79	5	19
2014	Other services to the public	59	21	19	0	0	0	0	81	0	14
2014	None of the above	46	25	13	8	6	2	0	73	14	241

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	32	10	5	5	0	0	80	10	19
2018	Federal regulators	59	16	0	16	8	0	0	75	25	12
2018	Communications or public affairs	52	30	9	3	5	1	0	83	8	73
2018	Access to information and privacy	40	27	13	6	13	0	0	67	19	17
2018	Security	39	36	11	13	0	0	0	75	13	15
2018	Legal services	51	38	12	0	0	0	0	88	0	10
2018	Administration and operations	48	28	9	9	6	1	1	76	15	151
2018	Human resources	51	28	8	5	6	0	0	80	12	211
2018	Financial management	49	29	13	7	2	1	1	79	8	141
2018	Procurement	56	18	0	13	6	6	0	79	21	16
2018	Real property	44	27	12	13	5	0	0	71	17	16
2018	Information management	60	23	5	13	0	0	0	83	13	22
2018	Information technology	40	36	9	6	8	1	0	77	15	103
2018	Internal audit	54	30	11	6	0	0	0	84	6	37
2018	Evaluation	62	32	6	0	0	0	0	94	0	17
2018	Data sciences	45	45	5	5	0	0	0	89	5	18
2018	Policy	49	30	7	8	5	1	0	80	13	310
2018	Project management	55	30	8	6	2	0	0	84	8	46
2018	None of the above	51	23	16	7	2	0	0	74	10	91
2017	Client contact centre	38	44	9	4	4	0	0	82	9	22
2017	Federal regulators	28	42	0	16	14	0	0	70	30	14
2017	Communications or public affairs	54	28	7	11	0	0	0	82	11	73
2017	Access to information and privacy	48	30	0	11	5	5	0	83	17	18
2017	Security	55	13	8	23	0	0	0	68	23	22
2017	Legal services	17	17	41	25	0	0	0	34	25	12
2017	Administration and operations	49	34	7	5	4	1	0	84	8	193
2017	Human resources	44	36	8	8	3	1	0	81	11	211
2017	Financial management	46	34	10	6	4	0	1	80	10	162
2017	Procurement	39	37	6	7	11	0	0	76	18	14
2017	Real property	50	20	0	24	6	0	0	70	30	16
2017	Information management	43	17	18	20	3	0	0	60	23	35
2017	Information technology	41	39	10	7	3	0	0	80	10	124
2017	Internal audit	57	27	8	3	5	0	0	84	8	36
2017	Evaluation	62	31	8	0	0	0	0	92	0	12
2017	Data sciences	34	33	19	11	4	0	0	67	15	27
2017	Policy	50	28	8	9	4	0	0	79	13	284
2017	Project management	55	16	3	13	11	0	2	73	24	66
2017	None of the above	46	34	9	8	2	0	1	81	10	109
2014	Client contact centre	37	29	17	17	0	0	0	65	17	11
2014	Federal regulators	77	18	5	0	0	0	0	95	0	22
2014	Communications or public affairs	50	27	12	6	5	0	0	77	11	81
2014	Access to information and privacy	48	31	0	6	15	0	0	79	21	19
2014	Security	34	39	14	12	0	0	0	74	12	35
2014	Legal services	28	32	12	11	17	0	0	61	27	18
2014	Administration and operations	48	27	11	10	4	0	1	75	14	214
2014	Human resources	47	31	10	9	2	0	1	78	12	262
2014	Financial management	40	37	8	9	5	0	0	77	15	194
2014	Procurement	47	26	7	10	10	0	0	73	20	28
2014	Real property	61	27	0	6	7	0	0	88	12	15
2014	Information management	46	33	10	8	3	0	0	79	11	63
2014	Information technology	47	26	12	7	7	1	1	74	14	114
2014	Internal audit	64	18	13	5	0	0	0	82	5	39
2014	Evaluation	47	37	5	10	0	0	0	84	10	19
2014	Other services to the public	58	28	7	7	0	0	0	86	7	14
2014	None of the above	40	33	9	11	5	2	0	74	17	241

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	20	32	0	0	0	0	68	0	19
2018	Federal regulators	50	26	8	8	8	0	0	75	16	12
2018	Communications or public affairs	57	25	5	8	5	0	0	82	13	73
2018	Access to information and privacy	33	29	17	8	13	0	0	62	21	17
2018	Security	52	27	21	0	0	0	0	79	0	15
2018	Legal services	64	26	11	0	0	0	0	89	0	11
2018	Administration and operations	56	22	9	5	6	1	1	80	11	151
2018	Human resources	50	26	11	7	6	1	0	76	13	211
2018	Financial management	44	29	14	9	4	1	0	74	12	141
2018	Procurement	69	6	6	6	13	0	0	75	19	16
2018	Real property	64	20	11	0	6	0	0	84	6	16
2018	Information management	59	19	13	4	5	0	0	78	9	22
2018	Information technology	49	27	11	7	6	0	0	76	13	103
2018	Internal audit	57	25	5	6	6	2	0	83	11	37
2018	Evaluation	51	38	0	12	0	0	0	88	12	17
2018	Data sciences	50	22	22	6	0	0	0	72	6	18
2018	Policy	49	29	8	7	5	1	0	79	13	311
2018	Project management	66	17	7	6	2	3	0	85	8	46
2018	None of the above	51	24	12	11	2	0	0	75	13	91
2017	Client contact centre	43	44	4	4	4	0	0	87	9	22
2017	Federal regulators	50	14	7	15	14	0	0	63	29	14
2017	Communications or public affairs	57	24	6	9	4	0	0	82	13	73
2017	Access to information and privacy	57	27	0	11	5	0	0	83	17	18
2017	Security	50	23	9	9	9	0	0	73	18	22
2017	Legal services	51	25	8	8	8	0	0	75	16	12
2017	Administration and operations	59	25	8	5	4	0	0	84	8	191
2017	Human resources	46	30	10	6	7	0	1	77	12	212
2017	Financial management	51	31	9	7	2	0	0	82	10	163
2017	Procurement	33	23	18	19	7	0	0	56	26	14
2017	Real property	58	19	6	18	0	0	0	76	18	16
2017	Information management	52	26	5	11	6	0	0	78	17	35
2017	Information technology	47	29	12	6	5	1	0	77	11	125
2017	Internal audit	58	24	5	7	5	0	0	82	13	36
2017	Evaluation	83	9	9	0	0	0	0	91	0	11
2017	Data sciences	41	22	26	7	0	4	0	65	8	27
2017	Policy	48	31	9	7	5	1	0	79	12	284
2017	Project management	55	18	9	11	8	0	0	72	19	66
2017	None of the above	53	27	9	8	3	0	0	80	11	109
2014	Client contact centre	37	46	9	9	0	0	0	83	9	11
2014	Federal regulators	64	27	4	0	5	0	0	91	5	22
2014	Communications or public affairs	53	23	11	6	8	0	0	76	14	81
2014	Access to information and privacy	40	33	0	11	15	0	0	74	26	19
2014	Security	46	31	11	12	0	0	0	77	12	35
2014	Legal services	44	23	16	5	11	0	0	67	16	18
2014	Administration and operations	57	22	10	6	4	1	0	80	10	214
2014	Human resources	54	26	7	8	5	0	0	81	12	261
2014	Financial management	50	27	12	6	4	0	0	77	11	194
2014	Procurement	40	26	11	10	13	0	0	66	23	28
2014	Real property	34	47	0	19	0	0	0	81	19	15
2014	Information management	50	37	3	5	5	0	0	87	10	63
2014	Information technology	49	29	8	7	6	1	0	79	13	114
2014	Internal audit	64	26	8	2	0	0	0	90	2	39
2014	Evaluation	47	37	10	5	0	0	0	84	5	19
2014	Other services to the public	50	22	22	6	0	0	0	72	6	14
2014	None of the above	46	28	8	9	8	1	0	74	17	241

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	41	26	10	0	6	0	62	11	19
2018	Federal regulators	42	50	0	0	8	0	0	92	8	12
2018	Communications or public affairs	34	37	16	7	1	4	0	74	9	74
2018	Access to information and privacy	17	45	19	12	6	0	0	62	18	17
2018	Security	28	39	0	27	0	6	0	71	29	15
2018	Legal services	48	26	18	0	0	8	0	80	0	11
2018	Administration and operations	40	30	12	12	4	2	1	72	16	152
2018	Human resources	26	39	16	10	4	5	0	68	15	216
2018	Financial management	31	36	15	6	6	7	0	72	13	141
2018	Procurement	26	25	12	19	6	12	0	57	29	16
2018	Real property	44	34	0	4	17	0	0	78	22	18
2018	Information management	40	33	14	0	4	5	4	80	4	22
2018	Information technology	33	35	10	12	6	4	0	71	18	102
2018	Internal audit	46	33	11	3	3	5	0	82	6	37
2018	Evaluation	31	41	6	11	6	6	0	77	18	17
2018	Data sciences	39	46	15	0	0	0	0	85	0	19
2018	Policy	39	34	9	7	3	7	0	79	11	317
2018	Project management	27	45	6	10	4	7	0	78	16	46
2018	None of the above	35	35	16	8	4	2	0	72	12	90
2017	Client contact centre	21	26	23	22	0	9	0	51	24	22
2017	Federal regulators	30	28	14	7	7	7	7	67	17	14
2017	Communications or public affairs	33	47	8	4	7	1	0	81	11	73
2017	Access to information and privacy	26	27	23	6	18	0	0	54	23	17
2017	Security	27	31	24	9	9	0	0	58	18	22
2017	Legal services	25	16	17	42	0	0	0	42	42	12
2017	Administration and operations	41	33	11	11	3	2	0	75	15	193
2017	Human resources	22	34	11	16	11	7	0	60	28	212
2017	Financial management	34	35	16	6	5	3	0	72	12	163
2017	Procurement	50	12	17	14	8	0	0	62	21	14
2017	Real property	30	37	7	18	6	0	0	68	25	16
2017	Information management	29	40	9	3	8	11	0	78	13	35
2017	Information technology	36	27	19	7	5	7	0	67	13	125
2017	Internal audit	58	26	8	0	6	3	0	86	6	36
2017	Evaluation	61	16	8	0	0	15	0	91	0	12
2017	Data sciences	30	22	18	11	0	11	7	64	14	27
2017	Policy	38	34	9	8	5	6	0	76	14	285
2017	Project management	22	42	9	8	14	5	0	68	23	66
2017	None of the above	31	39	13	10	1	6	0	75	12	109
2014	Client contact centre	9	38	36	9	0	9	0	51	10	11
2014	Federal regulators	55	18	9	0	9	9	0	80	10	22
2014	Communications or public affairs	35	31	17	10	2	3	1	69	13	81
2014	Access to information and privacy	17	30	15	6	16	16	0	56	26	19
2014	Security	23	51	15	6	3	3	0	76	9	35
2014	Legal services	12	61	16	0	11	0	0	73	11	18
2014	Administration and operations	38	32	13	9	3	4	0	73	13	214
2014	Human resources	25	39	14	9	5	7	0	69	16	262
2014	Financial management	37	36	9	8	4	6	0	78	12	193
2014	Procurement	23	37	3	17	13	7	0	64	32	28
2014	Real property	40	34	13	13	0	0	0	74	13	15
2014	Information management	30	34	16	6	4	11	0	71	11	63
2014	Information technology	26	41	12	7	3	10	0	75	12	114
2014	Internal audit	55	26	8	8	3	0	0	82	11	39
2014	Evaluation	53	21	5	0	5	16	0	88	6	19
2014	Other services to the public	43	35	23	0	0	0	0	77	0	14
2014	None of the above	29	41	12	7	6	4	0	73	14	241

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	10	41	17	10	15	6	0	55	27	19
2018	Federal regulators	42	42	8	0	8	0	0	84	8	12
2018	Communications or public affairs	38	39	11	6	4	2	0	78	11	73
2018	Access to information and privacy	17	33	25	11	13	0	0	51	24	17
2018	Security	33	32	16	13	0	6	0	69	14	15
2018	Legal services	39	42	18	0	0	0	0	82	0	11
2018	Administration and operations	41	31	13	9	5	1	1	72	15	153
2018	Human resources	24	39	15	11	7	4	0	65	19	217
2018	Financial management	29	38	14	9	6	2	0	69	16	140
2018	Procurement	32	12	12	19	13	12	0	50	36	16
2018	Real property	50	23	11	4	12	0	0	73	16	18
2018	Information management	40	38	9	5	4	5	0	82	9	22
2018	Information technology	28	33	16	15	7	1	0	62	22	101
2018	Internal audit	34	38	17	5	3	3	0	75	8	37
2018	Evaluation	36	36	11	6	6	6	0	77	12	17
2018	Data sciences	34	35	16	15	0	0	0	69	15	19
2018	Policy	37	39	9	11	3	2	0	77	14	317
2018	Project management	30	41	8	10	6	5	0	75	17	47
2018	None of the above	37	30	16	8	7	1	0	69	15	90
2017	Client contact centre	21	31	31	13	4	0	0	52	17	22
2017	Federal regulators	23	28	21	7	21	0	0	51	28	14
2017	Communications or public affairs	33	44	7	9	7	0	0	77	16	73
2017	Access to information and privacy	30	21	16	22	11	0	0	51	33	18
2017	Security	36	22	19	14	9	0	0	58	23	22
2017	Legal services	8	24	17	26	16	9	0	36	46	12
2017	Administration and operations	38	42	10	5	5	1	0	80	10	193
2017	Human resources	19	33	17	18	10	2	0	53	29	211
2017	Financial management	36	30	18	9	5	2	0	67	14	163
2017	Procurement	42	20	18	12	8	0	0	62	20	14
2017	Real property	26	40	6	28	0	0	0	66	28	15
2017	Information management	15	34	12	20	14	3	3	52	36	35
2017	Information technology	27	35	19	11	6	2	0	63	18	125
2017	Internal audit	62	19	13	0	6	0	0	81	6	36
2017	Evaluation	60	32	8	0	0	0	0	92	0	12
2017	Data sciences	26	22	23	18	11	0	0	48	29	27
2017	Policy	40	31	12	9	6	2	0	72	16	285
2017	Project management	26	34	15	12	11	2	0	61	24	66
2017	None of the above	29	38	16	12	3	2	0	68	15	108
2014	Client contact centre	0	47	27	17	0	9	0	51	19	11
2014	Federal regulators	50	32	5	9	5	0	0	82	13	22
2014	Communications or public affairs	33	43	12	6	4	1	1	78	10	81
2014	Access to information and privacy	23	26	31	0	21	0	0	48	21	19
2014	Security	27	39	18	14	3	0	0	66	17	35
2014	Legal services	12	44	33	0	11	0	0	56	11	18
2014	Administration and operations	35	33	18	8	4	1	0	69	12	214
2014	Human resources	24	39	15	13	7	3	0	65	20	262
2014	Financial management	31	42	12	7	5	2	0	75	13	193
2014	Procurement	15	44	7	17	13	3	0	61	31	28
2014	Real property	27	66	7	0	0	0	0	93	0	15
2014	Information management	23	37	23	13	2	3	0	61	15	63
2014	Information technology	23	42	17	10	6	2	0	67	16	114
2014	Internal audit	54	28	13	3	3	0	0	82	5	39
2014	Evaluation	42	32	21	0	5	0	0	74	5	19
2014	Other services to the public	43	28	14	7	9	0	0	71	15	14
2014	None of the above	29	37	15	9	7	1	0	67	17	241

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	10	43	15	15	5	11	0	60	23	19
2018	Federal regulators	33	50	0	16	0	0	0	84	16	12
2018	Communications or public affairs	25	35	16	14	3	7	0	64	18	74
2018	Access to information and privacy	12	33	12	25	18	0	0	45	43	17
2018	Security	35	23	20	16	0	6	0	61	18	14
2018	Legal services	40	34	18	8	0	0	0	74	8	11
2018	Administration and operations	30	33	16	14	4	3	1	65	19	153
2018	Human resources	12	38	16	18	11	5	0	54	30	216
2018	Financial management	17	42	15	13	9	4	0	61	23	140
2018	Procurement	32	6	18	25	6	12	0	44	36	16
2018	Real property	39	23	16	10	12	0	0	62	22	18
2018	Information management	32	28	14	13	4	9	0	66	19	22
2018	Information technology	15	32	20	16	10	6	0	51	28	103
2018	Internal audit	26	38	22	8	3	3	0	66	11	37
2018	Evaluation	17	30	6	29	6	13	0	54	40	17
2018	Data sciences	19	40	16	25	0	0	0	59	25	19
2018	Policy	26	39	13	13	4	5	0	69	18	315
2018	Project management	8	43	27	16	4	2	0	52	20	46
2018	None of the above	26	35	12	14	11	1	0	62	26	91
2017	Client contact centre	12	31	35	17	0	4	0	45	18	22
2017	Federal regulators	23	28	7	7	35	0	0	51	42	14
2017	Communications or public affairs	22	38	13	18	7	3	0	61	25	73
2017	Access to information and privacy	16	35	16	11	22	0	0	51	33	18
2017	Security	23	35	19	14	9	0	0	58	23	22
2017	Legal services	0	24	25	25	17	9	0	27	46	12
2017	Administration and operations	30	37	16	10	5	2	0	68	15	193
2017	Human resources	12	31	17	20	15	5	0	46	37	212
2017	Financial management	24	33	21	14	5	3	0	59	20	163
2017	Procurement	29	33	18	12	0	8	0	67	13	14
2017	Real property	6	43	18	26	0	6	0	52	28	16
2017	Information management	9	26	22	23	17	3	0	36	41	35
2017	Information technology	22	27	23	12	6	10	0	55	20	125
2017	Internal audit	26	41	8	8	6	11	0	75	15	36
2017	Evaluation	45	40	0	8	0	8	0	91	9	12
2017	Data sciences	7	29	26	11	15	11	0	42	29	27
2017	Policy	27	33	17	13	8	2	0	61	22	285
2017	Project management	16	30	25	12	13	3	0	48	26	66
2017	None of the above	20	35	16	17	4	9	0	60	23	109
2014	Client contact centre	0	47	27	17	0	9	0	51	19	11
2014	Federal regulators	41	18	18	5	18	0	0	59	23	22
2014	Communications or public affairs	14	45	25	7	4	4	1	62	12	81
2014	Access to information and privacy	11	25	25	6	21	12	0	41	30	19
2014	Security	18	34	23	14	8	2	0	53	23	35
2014	Legal services	18	28	38	0	11	5	0	48	12	18
2014	Administration and operations	22	39	20	10	6	3	0	64	16	214
2014	Human resources	14	36	15	22	8	4	0	53	31	262
2014	Financial management	22	41	14	12	7	4	0	66	20	194
2014	Procurement	18	31	10	21	13	7	0	52	36	28
2014	Real property	14	34	33	19	0	0	0	48	19	15
2014	Information management	20	27	21	19	3	10	0	52	25	63
2014	Information technology	12	39	23	13	6	7	0	55	21	114
2014	Internal audit	38	41	10	8	3	0	0	79	10	39
2014	Evaluation	37	21	26	5	5	5	0	61	11	19
2014	Other services to the public	30	34	15	14	7	0	0	64	20	14
2014	None of the above	23	34	18	14	7	5	0	59	21	240

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	5	52	20	5	12	6	0	61	18	19
2018	Federal regulators	43	25	0	33	0	0	0	67	33	12
2018	Communications or public affairs	25	37	18	12	5	3	0	64	18	74
2018	Access to information and privacy	12	39	19	17	13	0	0	51	30	17
2018	Security	28	13	32	14	8	6	0	43	23	15
2018	Legal services	40	34	26	0	0	0	0	74	0	11
2018	Administration and operations	27	37	9	17	9	1	1	65	26	152
2018	Human resources	19	31	19	18	11	3	0	52	29	217
2018	Financial management	19	33	18	20	9	2	0	53	29	140
2018	Procurement	32	12	18	19	19	0	0	44	38	16
2018	Real property	33	23	10	11	22	0	0	57	33	18
2018	Information management	20	39	15	9	13	0	5	62	23	22
2018	Information technology	16	31	21	20	11	1	0	47	32	103
2018	Internal audit	29	39	16	11	5	0	0	67	16	37
2018	Evaluation	23	31	22	13	6	6	0	57	19	17
2018	Data sciences	19	51	11	15	0	5	0	73	16	19
2018	Policy	23	41	11	16	7	1	0	65	24	317
2018	Project management	12	36	11	22	17	2	0	49	40	47
2018	None of the above	20	40	14	16	9	1	0	61	25	91
2017	Client contact centre	16	44	22	18	0	0	0	60	18	22
2017	Federal regulators	21	43	14	7	14	0	0	65	21	14
2017	Communications or public affairs	18	39	13	20	7	4	0	59	27	73
2017	Access to information and privacy	11	34	27	5	22	0	0	45	27	18
2017	Security	32	22	9	19	18	0	0	53	37	22
2017	Legal services	0	33	9	42	8	9	0	36	55	12
2017	Administration and operations	28	36	17	11	7	1	0	64	18	193
2017	Human resources	15	38	14	14	15	3	0	55	30	212
2017	Financial management	20	42	17	14	7	1	0	62	20	163
2017	Procurement	30	41	0	29	0	0	0	71	29	14
2017	Real property	17	52	6	25	0	0	0	69	25	16
2017	Information management	12	35	9	23	19	3	0	48	43	35
2017	Information technology	20	32	25	13	7	3	0	54	21	125
2017	Internal audit	28	43	11	5	8	4	0	74	14	36
2017	Evaluation	52	48	0	0	0	0	0	100	0	12
2017	Data sciences	3	26	37	22	7	4	0	31	31	27
2017	Policy	25	36	15	16	7	1	0	62	23	285
2017	Project management	13	36	17	13	19	2	0	50	32	66
2017	None of the above	22	40	13	18	3	5	0	65	21	107
2014	Client contact centre	9	17	26	39	9	0	0	26	48	11
2014	Federal regulators	28	40	5	0	27	0	0	68	27	22
2014	Communications or public affairs	14	41	20	18	4	2	1	57	23	81
2014	Access to information and privacy	17	36	16	5	21	6	0	56	27	19
2014	Security	20	32	20	14	14	0	0	52	28	35
2014	Legal services	18	44	16	5	17	0	0	62	22	18
2014	Administration and operations	18	40	16	17	6	3	0	60	23	214
2014	Human resources	13	42	14	20	8	3	0	57	29	262
2014	Financial management	19	44	11	15	11	1	0	64	25	194
2014	Procurement	12	58	3	10	16	0	0	70	27	28
2014	Real property	20	35	13	19	7	7	0	59	27	15
2014	Information management	17	27	21	21	9	5	0	46	32	63
2014	Information technology	14	26	18	21	14	7	0	43	38	114
2014	Internal audit	34	40	8	11	8	0	0	74	18	38
2014	Evaluation	58	10	16	10	5	0	0	68	16	19
2014	Other services to the public	39	34	0	21	7	0	0	72	28	14
2014	None of the above	22	31	14	20	11	2	0	54	31	241

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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	41	10	15	7	0	0	68	22	19
2018	Federal regulators	57	25	9	8	0	0	0	82	8	12
2018	Communications or public affairs	39	31	17	9	4	0	0	70	13	73
2018	Access to information and privacy	24	35	20	6	14	0	0	59	20	16
2018	Security	42	26	27	6	0	0	0	68	6	15
2018	Legal services	38	42	0	20	0	0	0	80	20	11
2018	Administration and operations	33	33	18	10	5	1	0	67	15	152
2018	Human resources	34	37	10	9	8	1	0	72	18	215
2018	Financial management	27	33	19	12	9	0	0	59	21	141
2018	Procurement	32	37	12	6	13	0	0	69	19	16
2018	Real property	34	27	34	5	0	0	0	61	5	18
2018	Information management	41	32	9	14	4	0	0	73	18	22
2018	Information technology	28	39	15	9	8	1	0	67	18	103
2018	Internal audit	46	35	8	6	6	0	0	81	11	37
2018	Evaluation	63	31	0	0	6	0	0	94	6	17
2018	Data sciences	44	30	16	10	0	0	0	74	10	19
2018	Policy	37	37	9	10	7	1	0	75	17	317
2018	Project management	43	33	13	6	2	3	0	79	8	47
2018	None of the above	31	37	19	10	3	0	0	68	13	91
2017	Client contact centre	33	22	27	13	0	0	4	58	14	22
2017	Federal regulators	36	28	16	14	7	0	0	63	21	14
2017	Communications or public affairs	41	39	5	9	6	0	0	79	15	73
2017	Access to information and privacy	41	26	22	0	11	0	0	67	11	18
2017	Security	41	32	9	5	14	0	0	73	19	22
2017	Legal services	9	49	9	9	25	0	0	58	33	12
2017	Administration and operations	32	39	15	9	5	0	0	71	14	193
2017	Human resources	30	40	10	12	6	0	1	71	19	212
2017	Financial management	29	41	11	15	4	0	0	70	19	160
2017	Procurement	24	41	15	0	20	0	0	65	20	14
2017	Real property	37	51	0	12	0	0	0	88	12	16
2017	Information management	26	41	11	20	3	0	0	67	23	35
2017	Information technology	29	37	14	11	8	1	0	67	19	125
2017	Internal audit	43	30	16	3	8	0	0	73	11	36
2017	Evaluation	69	23	0	8	0	0	0	92	8	12
2017	Data sciences	19	37	15	22	7	0	0	55	30	27
2017	Policy	38	36	10	8	8	0	0	74	16	285
2017	Project management	26	43	9	15	6	0	0	70	21	65
2017	None of the above	40	31	9	13	7	0	0	71	20	109
2014	Client contact centre	28	29	9	26	9	0	0	57	35	11
2014	Federal regulators	55	27	4	4	9	0	0	82	14	22
2014	Communications or public affairs	27	41	12	18	2	0	0	68	20	81
2014	Access to information and privacy	17	42	15	0	26	0	0	59	26	19
2014	Security	31	29	23	8	9	0	0	60	17	35
2014	Legal services	34	27	17	11	11	0	0	60	22	18
2014	Administration and operations	33	34	14	13	5	0	0	68	19	214
2014	Human resources	30	37	14	13	6	0	0	66	19	262
2014	Financial management	33	31	14	14	8	0	0	64	22	194
2014	Procurement	29	26	0	24	20	0	0	56	44	28
2014	Real property	7	67	7	7	13	0	0	73	20	15
2014	Information management	33	25	26	11	5	0	0	58	16	63
2014	Information technology	28	38	17	10	8	0	0	66	18	114
2014	Internal audit	46	26	8	12	8	0	0	72	20	39
2014	Evaluation	37	42	16	5	0	0	0	79	5	19
2014	Other services to the public	44	34	0	7	15	0	0	78	22	14
2014	None of the above	32	33	15	13	7	1	0	65	20	240

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	51	0	21	7	0	73	27	19
2018	Federal regulators	36	55	9	0	0	0	91	0	11
2018	Communications or public affairs	32	41	7	14	6	0	73	20	74
2018	Access to information and privacy	23	38	6	20	13	0	61	33	17
2018	Security	27	46	21	6	0	0	74	6	15
2018	Legal services	39	50	11	0	0	0	89	0	11
2018	Administration and operations	29	38	16	12	5	0	67	17	152
2018	Human resources	30	43	10	11	5	0	73	17	217
2018	Financial management	36	32	18	11	3	0	67	14	140
2018	Procurement	38	31	12	12	6	0	69	19	16
2018	Real property	27	38	11	18	6	0	65	24	18
2018	Information management	32	42	9	13	5	0	73	18	22
2018	Information technology	26	37	14	14	9	0	63	23	103
2018	Internal audit	40	45	6	3	6	0	86	8	37
2018	Evaluation	39	37	13	6	6	0	76	12	17
2018	Data sciences	44	40	11	5	0	0	84	5	19
2018	Policy	29	43	14	8	6	0	73	14	315
2018	Project management	33	31	17	17	2	0	64	19	47
2018	None of the above	28	36	15	13	9	0	64	21	92
2017	Client contact centre	30	43	18	9	0	0	73	9	22
2017	Federal regulators	43	43	7	7	0	0	86	7	14
2017	Communications or public affairs	28	38	17	11	5	0	66	17	73
2017	Access to information and privacy	36	42	11	0	11	0	78	11	18
2017	Security	36	32	14	10	9	0	68	19	22
2017	Legal services	25	25	17	17	16	0	50	33	12
2017	Administration and operations	31	45	11	9	4	0	76	13	192
2017	Human resources	28	38	14	12	8	0	66	20	212
2017	Financial management	29	43	9	14	4	0	72	19	160
2017	Procurement	14	67	13	6	0	0	81	6	14
2017	Real property	31	44	19	0	0	6	80	0	16
2017	Information management	20	29	20	25	6	0	49	31	35
2017	Information technology	29	32	18	12	9	0	61	22	124
2017	Internal audit	41	43	5	5	6	0	84	11	36
2017	Evaluation	54	38	0	8	0	0	92	8	12
2017	Data sciences	15	26	26	30	4	0	40	33	27
2017	Policy	27	42	12	12	7	0	69	19	285
2017	Project management	20	41	21	16	1	0	62	18	64
2017	None of the above	39	30	14	11	5	1	69	17	108

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	25	15	16	12	10	0	52	31	19
2018	Federal regulators	33	16	0	16	8	26	0	67	33	12
2018	Communications or public affairs	19	22	9	12	17	15	5	52	37	74
2018	Access to information and privacy	12	17	30	23	13	5	0	30	38	17
2018	Security	22	8	8	26	6	22	8	43	46	15
2018	Legal services	21	19	8	20	16	17	0	48	42	11
2018	Administration and operations	14	27	19	14	10	10	5	49	29	152
2018	Human resources	19	25	15	14	5	16	6	56	25	216
2018	Financial management	9	22	21	15	10	18	5	41	32	140
2018	Procurement	20	12	13	12	19	24	0	42	41	16
2018	Real property	17	34	11	10	11	17	0	61	26	18
2018	Information management	9	23	22	17	5	15	9	42	29	22
2018	Information technology	14	29	13	15	7	17	5	54	29	104
2018	Internal audit	14	30	14	13	6	22	3	57	25	37
2018	Evaluation	28	12	0	12	6	36	7	70	30	17
2018	Data sciences	23	35	15	16	0	6	5	65	18	19
2018	Policy	9	24	16	12	8	27	2	47	29	316
2018	Project management	15	21	8	22	0	26	7	55	33	46
2018	None of the above	12	27	18	15	3	19	5	51	24	91
2017	Client contact centre	16	30	14	27	9	4	0	48	37	22
2017	Federal regulators	13	7	21	21	14	16	7	26	46	14
2017	Communications or public affairs	19	28	12	11	14	14	3	56	30	73
2017	Access to information and privacy	31	15	27	0	11	16	0	55	13	18
2017	Security	23	4	22	27	19	0	5	28	48	22
2017	Legal services	0	0	8	33	33	25	0	0	90	12
2017	Administration and operations	16	28	14	13	7	16	5	57	25	192
2017	Human resources	10	22	18	11	12	23	5	44	32	212
2017	Financial management	13	24	19	14	9	17	4	47	30	162
2017	Procurement	14	20	35	8	6	19	0	41	17	14
2017	Real property	6	31	32	20	12	0	0	36	32	16
2017	Information management	14	17	17	26	8	15	3	38	41	35
2017	Information technology	15	22	14	15	9	23	2	49	32	125
2017	Internal audit	13	26	13	8	8	32	0	57	24	36
2017	Evaluation	45	8	7	8	0	32	0	78	12	12
2017	Data sciences	18	25	15	22	0	11	8	54	28	27
2017	Policy	16	16	14	11	9	28	5	48	31	285
2017	Project management	9	21	20	17	16	17	0	36	40	66
2017	None of the above	15	20	17	16	3	24	5	50	27	109
2014	Client contact centre	26	19	17	19	9	10	0	50	31	11
2014	Federal regulators	19	23	13	4	23	13	5	51	33	22
2014	Communications or public affairs	14	25	12	22	7	17	2	48	37	81
2014	Access to information and privacy	6	28	21	0	36	10	0	37	40	19
2014	Security	24	25	9	20	9	14	0	57	34	35
2014	Legal services	12	11	28	6	33	11	0	26	43	18
2014	Administration and operations	21	22	19	14	10	12	2	50	28	213
2014	Human resources	13	23	19	12	11	16	5	46	29	262
2014	Financial management	11	28	16	14	14	15	3	47	34	194
2014	Procurement	27	8	10	10	30	11	4	41	47	28
2014	Real property	14	34	13	13	12	13	0	56	29	15
2014	Information management	9	23	14	18	9	26	1	44	36	63
2014	Information technology	14	22	15	18	7	21	3	48	33	114
2014	Internal audit	23	34	5	13	7	12	5	69	25	39
2014	Evaluation	21	32	21	5	5	16	0	63	12	19
2014	Other services to the public	30	27	14	22	0	7	0	61	24	14
2014	None of the above	15	26	12	13	10	22	2	53	31	241

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	30	15	5	12	0	0	68	17	19
2018	Federal regulators	66	0	9	16	8	0	0	66	25	12
2018	Communications or public affairs	37	36	11	13	3	0	0	74	15	74
2018	Access to information and privacy	33	34	21	6	6	0	0	67	12	17
2018	Security	44	23	32	0	0	0	0	68	0	15
2018	Legal services	46	34	0	11	0	0	9	88	12	11
2018	Administration and operations	41	34	11	6	5	1	1	77	12	151
2018	Human resources	47	28	14	6	4	0	0	76	10	212
2018	Financial management	41	34	14	8	3	0	1	75	11	141
2018	Procurement	56	18	19	0	6	0	0	75	6	16
2018	Real property	33	27	5	35	0	0	0	60	35	15
2018	Information management	64	18	9	4	5	0	0	82	9	22
2018	Information technology	44	26	12	9	7	2	0	71	16	101
2018	Internal audit	43	30	13	11	0	3	0	75	11	37
2018	Evaluation	52	25	6	12	0	6	0	82	12	17
2018	Data sciences	34	49	5	12	0	0	0	83	12	18
2018	Policy	42	34	8	9	5	2	0	78	14	313
2018	Project management	51	29	5	9	4	3	0	82	13	46
2018	None of the above	45	30	12	8	5	0	0	76	13	90
2017	Client contact centre	34	34	19	13	0	0	0	68	13	22
2017	Federal regulators	50	29	7	7	7	0	0	79	14	14
2017	Communications or public affairs	48	29	7	14	0	0	1	79	14	73
2017	Access to information and privacy	46	27	0	17	11	0	0	73	27	18
2017	Security	45	37	9	0	9	0	0	82	9	22
2017	Legal services	17	17	42	16	8	0	0	34	25	12
2017	Administration and operations	44	38	12	4	3	0	0	82	7	193
2017	Human resources	42	34	10	9	4	1	0	77	13	212
2017	Financial management	41	36	13	5	4	0	0	77	10	163
2017	Procurement	35	35	6	6	18	0	0	70	24	14
2017	Real property	43	45	0	0	12	0	0	88	12	16
2017	Information management	40	39	7	9	3	3	0	82	12	35
2017	Information technology	39	29	14	8	8	2	0	70	16	124
2017	Internal audit	47	42	3	5	3	0	0	89	8	36
2017	Evaluation	69	23	0	8	0	0	0	92	8	12
2017	Data sciences	37	29	15	11	4	0	4	69	16	27
2017	Policy	43	30	11	9	6	0	0	74	15	285
2017	Project management	49	29	6	10	6	0	0	78	16	66
2017	None of the above	47	31	8	12	3	0	0	77	14	109
2014	Client contact centre	28	28	36	9	0	0	0	56	9	11
2014	Federal regulators	59	23	4	9	5	0	0	82	14	22
2014	Communications or public affairs	39	40	4	11	5	0	1	80	16	81
2014	Access to information and privacy	44	30	9	6	10	0	0	75	16	19
2014	Security	32	48	12	8	0	0	0	80	8	35
2014	Legal services	28	32	18	22	0	0	0	61	22	18
2014	Administration and operations	45	29	10	10	4	1	1	75	14	214
2014	Human resources	41	34	8	11	5	0	2	76	16	262
2014	Financial management	41	32	12	9	5	1	1	74	14	194
2014	Procurement	31	31	11	14	13	0	0	62	27	28
2014	Real property	47	33	7	13	0	0	0	80	13	15
2014	Information management	45	38	3	11	3	0	0	82	14	63
2014	Information technology	40	28	16	9	7	0	0	68	16	114
2014	Internal audit	58	35	0	3	0	3	2	97	3	38
2014	Evaluation	37	43	16	5	0	0	0	79	5	19
2014	Other services to the public	73	20	7	0	0	0	0	93	0	14
2014	None of the above	38	35	12	8	7	0	1	73	15	241

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	40	33	20	4	4	0	0	73	8	25
2018	Administration and operations	37	29	12	3	3	3	12	78	7	33
2018	Human resources	45	23	11	9	3	0	9	75	13	65
2018	Financial management	26	28	22	10	4	2	8	60	15	52
2018	Information technology	41	25	13	4	7	0	10	73	12	31
2018	Internal audit	48	17	6	6	0	5	18	84	8	17
2018	Policy	30	36	17	7	1	0	9	72	9	82
2018	Project management	35	41	5	5	5	8	0	82	12	17
2018	None of the above	38	36	13	7	3	0	3	76	10	32
2017	Client contact centre	0	61	9	21	0	0	9	67	23	10
2017	Communications or public affairs	23	27	17	10	5	9	9	61	18	21
2017	Administration and operations	35	25	10	8	8	0	13	70	18	38
2017	Human resources	18	33	16	9	6	3	15	62	19	65
2017	Financial management	32	34	14	7	2	4	7	74	10	58
2017	Information technology	46	16	18	7	3	7	3	69	11	32
2017	Internal audit	47	27	13	0	0	0	13	85	0	15
2017	Policy	24	37	13	4	4	10	7	74	10	70
2017	Project management	29	35	11	4	7	8	7	75	13	27
2017	None of the above	31	35	6	19	3	0	6	70	23	35
2014	Communications or public affairs	44	43	4	0	0	10	0	95	0	21
2014	Administration and operations	47	24	9	7	0	4	9	82	8	45
2014	Human resources	33	29	13	4	5	3	12	73	11	75
2014	Financial management	43	29	6	9	4	4	6	80	14	53
2014	Information management	29	14	35	22	0	0	0	43	22	14
2014	Information technology	47	22	9	9	0	6	6	79	11	32
2014	Internal audit	55	25	10	0	5	0	5	84	5	20
2014	None of the above	46	31	6	3	0	5	9	89	4	65

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	31	26	15	7	0	0	52	22	19
2018	Federal regulators	42	50	8	0	0	0	0	92	0	12
2018	Communications or public affairs	26	52	8	8	4	2	0	80	12	74
2018	Access to information and privacy	23	33	21	17	6	0	0	57	23	17
2018	Security	0	88	0	12	0	0	0	88	12	15
2018	Legal services	29	71	0	0	0	0	0	100	0	11
2018	Administration and operations	27	43	16	9	4	0	1	71	13	153
2018	Human resources	27	42	12	15	4	0	1	69	19	216
2018	Financial management	29	38	14	13	5	0	0	67	19	142
2018	Procurement	7	43	6	25	6	6	6	57	36	16
2018	Real property	27	34	16	12	6	0	4	64	19	18
2018	Information management	24	43	8	9	13	0	4	69	23	22
2018	Information technology	21	41	16	17	3	1	1	63	21	104
2018	Internal audit	54	35	3	8	0	0	0	89	8	37
2018	Evaluation	46	43	0	0	6	0	6	94	6	17
2018	Data sciences	34	56	5	5	0	0	0	90	5	19
2018	Policy	24	45	11	14	4	1	1	71	18	314
2018	Project management	35	32	8	18	4	3	0	69	23	47
2018	None of the above	27	41	18	6	6	0	2	69	13	92
2017	Client contact centre	22	42	17	19	0	0	0	65	19	22
2017	Federal regulators	43	28	0	23	7	0	0	70	30	14
2017	Communications or public affairs	35	37	9	11	8	0	0	72	19	73
2017	Access to information and privacy	20	37	16	11	10	5	0	60	23	18
2017	Security	22	32	13	19	14	0	0	54	33	22
2017	Legal services	0	33	0	51	17	0	0	33	67	12
2017	Administration and operations	36	44	10	9	2	0	1	80	10	193
2017	Human resources	27	45	9	15	3	0	2	73	18	212
2017	Financial management	40	38	11	8	3	0	0	78	11	163
2017	Procurement	27	28	15	25	6	0	0	54	31	14
2017	Real property	42	51	7	0	0	0	0	93	0	16
2017	Information management	8	49	9	19	14	0	0	58	34	35
2017	Information technology	24	39	13	14	9	2	0	64	23	125
2017	Internal audit	49	32	8	5	3	0	3	83	8	36
2017	Evaluation	40	38	7	15	0	0	0	77	15	12
2017	Data sciences	7	50	20	11	4	4	4	62	16	26
2017	Policy	25	40	13	15	5	0	1	65	21	284
2017	Project management	18	40	22	10	9	0	1	58	19	66
2017	None of the above	26	34	20	14	4	1	1	61	18	109
2014	Client contact centre	28	45	9	18	0	0	0	73	18	11
2014	Federal regulators	55	27	14	4	0	0	0	82	4	22
2014	Communications or public affairs	35	36	18	8	4	0	0	70	11	80
2014	Access to information and privacy	33	31	6	5	26	0	0	63	31	19
2014	Security	32	28	9	19	11	0	0	61	31	35
2014	Legal services	34	32	23	5	6	0	0	66	11	18
2014	Administration and operations	32	37	11	14	5	0	0	70	19	213
2014	Human resources	37	35	12	9	4	0	2	74	13	261
2014	Financial management	36	39	11	12	2	0	0	75	15	194
2014	Procurement	29	34	11	22	3	0	0	63	26	27
2014	Real property	28	27	13	20	12	0	0	54	33	15
2014	Information management	35	25	19	14	2	0	5	63	16	63
2014	Information technology	17	43	15	15	10	0	0	60	24	114
2014	Internal audit	58	32	5	5	0	0	0	90	5	39
2014	Evaluation	26	42	21	5	5	0	0	68	10	19
2014	Other services to the public	23	50	14	14	0	0	0	72	14	14
2014	None of the above	29	36	14	15	5	0	1	65	20	241

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	31	20	7	5	0	0	69	12	19
2018	Federal regulators	58	25	0	18	0	0	0	82	18	12
2018	Communications or public affairs	55	29	4	10	1	0	0	84	11	74
2018	Access to information and privacy	34	47	12	0	7	0	0	81	7	17
2018	Security	47	53	0	0	0	0	0	100	0	15
2018	Legal services	52	37	11	0	0	0	0	89	0	10
2018	Administration and operations	34	35	15	8	7	0	0	70	15	153
2018	Human resources	48	34	6	9	3	0	0	82	12	216
2018	Financial management	38	45	8	7	1	0	0	83	8	141
2018	Procurement	45	31	0	6	12	6	0	80	20	16
2018	Real property	59	30	0	11	0	0	0	89	11	18
2018	Information management	27	41	14	10	9	0	0	68	18	22
2018	Information technology	47	35	9	7	2	0	0	82	9	104
2018	Internal audit	41	48	5	3	3	0	0	89	6	37
2018	Evaluation	64	24	0	0	13	0	0	87	13	17
2018	Data sciences	50	40	5	0	5	0	0	90	5	19
2018	Policy	44	40	8	7	1	0	0	84	8	317
2018	Project management	46	44	7	2	2	0	0	89	4	47
2018	None of the above	33	39	9	16	3	0	0	72	18	91
2017	Client contact centre	34	53	7	5	0	0	0	87	5	22
2017	Federal regulators	42	44	8	7	0	0	0	86	7	14
2017	Communications or public affairs	40	45	7	7	1	0	0	85	8	73
2017	Access to information and privacy	37	41	16	0	5	0	0	78	5	18
2017	Security	47	34	9	10	0	0	0	81	10	21
2017	Legal services	50	16	9	8	17	0	0	67	25	12
2017	Administration and operations	31	33	20	11	5	0	0	64	16	190
2017	Human resources	44	38	11	5	2	0	0	82	7	212
2017	Financial management	36	54	2	6	2	0	0	90	8	162
2017	Procurement	32	50	8	0	11	0	0	81	11	14
2017	Real property	68	25	0	7	0	0	0	93	7	16
2017	Information management	20	58	6	8	8	0	0	78	17	35
2017	Information technology	45	39	10	4	2	0	0	84	6	125
2017	Internal audit	39	39	23	0	0	0	0	77	0	36
2017	Evaluation	53	23	8	16	0	0	0	76	16	12
2017	Data sciences	22	56	4	15	4	0	0	78	19	27
2017	Policy	46	35	9	8	2	0	0	80	10	285
2017	Project management	46	44	8	0	2	0	0	91	2	66
2017	None of the above	45	31	10	8	5	0	0	76	14	109
2014	Client contact centre	28	29	43	0	0	0	0	57	0	11
2014	Federal regulators	51	31	9	9	0	0	0	82	9	22
2014	Communications or public affairs	45	43	4	9	0	0	0	88	9	81
2014	Access to information and privacy	28	30	15	11	16	0	0	58	27	19
2014	Security	47	33	3	8	6	2	0	82	14	35
2014	Legal services	39	45	5	11	0	0	0	84	11	18
2014	Administration and operations	32	39	14	9	6	0	0	71	15	214
2014	Human resources	44	39	7	6	3	0	0	84	10	262
2014	Financial management	48	39	8	2	3	0	0	88	5	194
2014	Procurement	55	25	3	7	10	0	0	80	16	28
2014	Real property	28	53	13	0	6	0	0	81	6	15
2014	Information management	35	41	10	3	8	0	2	78	12	63
2014	Information technology	47	38	10	3	2	0	0	85	5	114
2014	Internal audit	54	38	3	3	2	0	0	93	5	39
2014	Evaluation	32	47	5	16	0	0	0	79	16	19
2014	Other services to the public	43	21	7	29	0	0	0	64	29	14
2014	None of the above	38	42	11	7	2	0	0	80	9	241

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	32	15	0	0	0	85	0	19
2018	Federal regulators	66	16	8	9	0	0	82	9	12
2018	Communications or public affairs	52	39	3	4	1	0	91	5	73
2018	Access to information and privacy	34	39	13	13	0	0	73	13	17
2018	Security	41	46	13	0	0	0	87	0	15
2018	Legal services	57	25	19	0	0	0	81	0	11
2018	Administration and operations	41	38	11	6	4	0	79	10	150
2018	Human resources	51	35	5	6	3	0	86	9	215
2018	Financial management	44	41	8	7	1	0	84	8	139
2018	Procurement	39	55	6	0	0	0	94	0	16
2018	Real property	55	34	0	11	0	0	89	11	18
2018	Information management	40	37	10	9	4	0	77	13	22
2018	Information technology	53	31	9	6	1	0	84	7	103
2018	Internal audit	60	28	3	9	0	0	88	9	35
2018	Evaluation	51	36	0	13	0	0	87	13	17
2018	Data sciences	53	26	10	10	0	0	79	10	18
2018	Policy	51	41	5	3	1	0	92	4	314
2018	Project management	60	35	5	0	0	0	95	0	47
2018	None of the above	43	37	8	10	2	0	81	12	92
2017	Client contact centre	39	51	5	4	0	0	90	4	22
2017	Federal regulators	56	23	15	7	0	0	79	7	14
2017	Communications or public affairs	48	42	4	5	1	0	90	7	73
2017	Access to information and privacy	43	31	16	11	0	0	73	11	18
2017	Security	47	43	5	5	0	0	91	5	21
2017	Legal services	42	24	9	9	17	0	66	25	12
2017	Administration and operations	42	38	10	7	3	0	80	10	190
2017	Human resources	48	35	10	4	2	0	84	6	212
2017	Financial management	45	45	5	5	1	0	89	6	161
2017	Procurement	26	74	0	0	0	0	100	0	14
2017	Real property	68	32	0	0	0	0	100	0	16
2017	Information management	35	54	3	5	3	0	89	8	35
2017	Information technology	51	38	5	6	1	0	88	6	125
2017	Internal audit	51	33	7	6	3	0	85	8	36
2017	Evaluation	69	23	8	0	0	0	92	0	12
2017	Data sciences	40	45	4	4	7	0	85	11	27
2017	Policy	55	33	6	4	2	0	88	6	284
2017	Project management	52	37	6	2	3	0	89	5	66
2017	None of the above	57	27	6	5	4	0	84	9	109
2014	Client contact centre	28	55	9	9	0	0	83	9	11
2014	Federal regulators	60	31	4	4	0	0	91	4	22
2014	Communications or public affairs	56	35	5	2	1	0	91	4	81
2014	Access to information and privacy	27	35	16	6	16	0	62	22	19
2014	Security	47	45	2	3	3	0	92	6	35
2014	Legal services	50	34	6	6	6	0	83	11	18
2014	Administration and operations	41	36	11	7	4	0	78	11	213
2014	Human resources	52	38	3	6	2	0	90	7	262
2014	Financial management	56	32	6	5	2	0	88	7	194
2014	Procurement	48	35	7	7	0	3	86	7	28
2014	Real property	41	53	0	0	6	0	94	6	15
2014	Information management	44	43	4	5	3	0	87	8	63
2014	Information technology	52	34	8	6	0	0	86	6	114
2014	Internal audit	66	28	5	0	0	0	95	0	39
2014	Evaluation	53	37	10	0	0	0	90	0	19
2014	Other services to the public	43	28	7	15	7	0	71	23	14
2014	None of the above	45	39	8	5	3	0	84	8	241

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	32	30	5	12	0	0	53	17	19
2018	Federal regulators	25	50	8	0	16	0	0	75	16	12
2018	Communications or public affairs	27	33	19	11	8	0	2	61	19	74
2018	Access to information and privacy	28	22	19	17	13	0	0	51	30	17
2018	Security	38	31	5	20	6	0	0	69	26	14
2018	Legal services	56	25	20	0	0	0	0	80	0	11
2018	Administration and operations	34	34	13	10	8	1	1	69	18	152
2018	Human resources	31	33	14	13	7	3	0	66	20	215
2018	Financial management	27	38	15	11	7	1	1	67	18	141
2018	Procurement	20	20	20	6	27	6	0	43	35	15
2018	Real property	44	23	21	6	6	0	0	67	12	18
2018	Information management	33	28	14	9	8	5	4	67	18	22
2018	Information technology	20	37	15	18	8	2	0	58	27	103
2018	Internal audit	33	33	16	11	3	4	0	68	15	37
2018	Evaluation	23	42	13	6	6	11	0	73	12	17
2018	Data sciences	46	17	16	10	10	0	0	63	21	18
2018	Policy	29	36	12	11	7	5	0	69	19	313
2018	Project management	22	43	17	12	2	3	0	68	15	47
2018	None of the above	26	34	17	14	4	5	0	63	19	92
2017	Client contact centre	21	58	13	4	5	0	0	79	9	22
2017	Federal regulators	35	21	16	7	21	0	0	56	28	14
2017	Communications or public affairs	28	36	13	10	5	7	1	69	17	73
2017	Access to information and privacy	30	27	16	11	10	5	0	60	23	18
2017	Security	27	27	13	19	14	0	0	54	33	22
2017	Legal services	9	41	0	25	16	9	0	54	46	12
2017	Administration and operations	38	37	12	8	3	2	0	77	11	193
2017	Human resources	22	40	18	13	5	2	0	63	19	212
2017	Financial management	36	39	12	7	5	1	0	76	12	162
2017	Procurement	14	16	8	36	13	12	0	35	56	13
2017	Real property	23	77	0	0	0	0	0	100	0	16
2017	Information management	17	31	25	21	5	0	0	48	26	35
2017	Information technology	22	35	15	17	9	3	0	58	27	125
2017	Internal audit	49	27	11	3	6	4	0	80	9	36
2017	Evaluation	54	31	7	0	0	8	0	92	0	12
2017	Data sciences	22	41	4	26	0	8	0	68	28	27
2017	Policy	30	33	11	14	7	5	1	66	22	284
2017	Project management	31	36	14	8	9	3	0	69	17	64
2017	None of the above	34	35	5	12	9	5	0	72	22	109
2014	Client contact centre	17	47	17	10	0	9	0	70	11	11
2014	Federal regulators	54	27	9	4	5	0	0	82	9	22
2014	Communications or public affairs	29	38	15	11	4	2	1	69	15	81
2014	Access to information and privacy	22	42	10	10	16	0	0	63	26	19
2014	Security	29	28	2	17	21	3	0	59	39	35
2014	Legal services	11	21	34	6	22	0	7	35	29	18
2014	Administration and operations	33	33	17	10	5	1	0	67	16	213
2014	Human resources	26	34	16	15	3	4	1	64	19	262
2014	Financial management	29	41	12	11	5	1	0	71	17	194
2014	Procurement	32	18	8	10	21	10	0	56	35	28
2014	Real property	21	34	13	13	12	7	0	59	27	15
2014	Information management	28	31	21	9	2	6	2	65	12	63
2014	Information technology	14	37	17	18	9	4	0	53	28	114
2014	Internal audit	52	28	10	5	5	0	0	80	10	39
2014	Evaluation	42	32	11	16	0	0	0	73	16	19
2014	Other services to the public	7	43	13	38	0	0	0	49	38	14
2014	None of the above	22	32	16	17	8	5	1	57	26	241

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	10	20	10	17	5	5	48	30	19
2018	Federal regulators	16	43	16	8	16	0	0	59	25	12
2018	Communications or public affairs	18	36	16	9	17	1	3	56	28	72
2018	Access to information and privacy	23	33	0	17	21	0	6	60	40	17
2018	Security	22	29	13	13	11	12	0	57	28	15
2018	Legal services	39	17	18	17	9	0	0	56	26	11
2018	Administration and operations	27	31	12	12	15	1	1	59	28	152
2018	Human resources	26	29	15	15	9	2	2	58	26	211
2018	Financial management	22	32	17	13	12	2	2	56	26	139
2018	Procurement	19	38	0	6	25	12	0	65	35	16
2018	Real property	16	23	17	17	22	5	0	41	41	18
2018	Information management	36	14	23	19	8	0	0	50	27	22
2018	Information technology	22	26	14	19	16	3	1	49	36	103
2018	Internal audit	35	33	9	8	11	3	2	71	20	37
2018	Evaluation	29	36	13	6	6	11	0	73	12	17
2018	Data sciences	18	39	22	10	10	0	0	57	21	18
2018	Policy	32	28	12	12	13	3	1	62	25	314
2018	Project management	30	38	13	8	8	3	0	69	17	47
2018	None of the above	24	23	19	20	12	2	0	48	32	91
2017	Client contact centre	22	36	9	18	10	4	0	60	30	21
2017	Federal regulators	28	14	15	14	21	9	0	46	38	14
2017	Communications or public affairs	22	22	6	24	17	8	3	49	45	73
2017	Access to information and privacy	25	11	21	27	6	5	5	40	36	18
2017	Security	45	17	5	14	19	0	0	63	33	22
2017	Legal services	25	0	8	8	42	17	0	30	60	12
2017	Administration and operations	27	33	15	12	9	3	1	63	22	193
2017	Human resources	18	29	19	15	14	3	2	49	30	210
2017	Financial management	32	30	13	13	9	1	2	64	23	163
2017	Procurement	15	21	0	21	32	11	0	40	60	14
2017	Real property	24	58	12	6	0	0	0	82	6	16
2017	Information management	14	28	12	11	29	6	0	45	43	35
2017	Information technology	20	22	17	21	17	2	1	43	39	125
2017	Internal audit	30	22	13	16	14	4	0	55	31	36
2017	Evaluation	37	32	8	0	0	7	16	90	0	12
2017	Data sciences	11	26	11	34	15	4	0	38	50	27
2017	Policy	27	26	11	13	14	5	4	58	30	283
2017	Project management	18	24	26	20	9	2	1	44	30	65
2017	None of the above	27	28	10	16	15	3	2	57	32	108
2014	Client contact centre	9	28	27	10	26	0	0	37	37	11
2014	Federal regulators	14	36	14	18	9	5	5	55	30	22
2014	Communications or public affairs	23	18	8	32	15	1	2	43	48	81
2014	Access to information and privacy	0	35	16	16	22	0	12	39	43	19
2014	Security	24	25	9	8	29	0	5	51	40	35
2014	Legal services	6	11	18	12	44	5	5	18	62	18
2014	Administration and operations	21	26	19	16	13	1	4	49	30	214
2014	Human resources	19	31	15	17	13	3	3	53	31	262
2014	Financial management	23	26	13	15	17	2	4	52	34	194
2014	Procurement	15	26	8	20	27	4	0	42	50	28
2014	Real property	20	14	13	20	25	7	0	37	49	15
2014	Information management	23	26	11	14	13	9	3	56	31	63
2014	Information technology	13	29	11	24	21	0	2	43	46	114
2014	Internal audit	28	21	18	12	13	2	5	53	28	39
2014	Evaluation	26	32	16	16	10	0	0	58	26	19
2014	Other services to the public	15	42	7	20	14	0	0	58	35	14
2014	None of the above	18	21	13	21	17	5	4	43	42	241

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	26	15	7	10	0	68	17	19
2018	Federal regulators	33	51	0	16	0	0	84	16	12
2018	Communications or public affairs	37	42	3	11	7	0	79	18	73
2018	Access to information and privacy	28	39	13	6	13	0	67	19	17
2018	Security	43	26	11	13	0	6	74	14	15
2018	Legal services	37	36	27	0	0	0	73	0	11
2018	Administration and operations	37	35	16	7	6	0	72	13	151
2018	Human resources	41	36	7	10	5	1	78	15	212
2018	Financial management	36	43	8	8	5	0	79	13	141
2018	Procurement	26	31	6	31	6	0	56	38	16
2018	Real property	33	35	5	21	6	0	68	27	18
2018	Information management	41	23	18	9	4	5	68	13	22
2018	Information technology	38	39	9	7	7	0	77	14	102
2018	Internal audit	41	37	6	14	0	3	80	15	37
2018	Evaluation	71	24	0	0	6	0	94	6	17
2018	Data sciences	29	51	15	5	0	0	80	5	19
2018	Policy	41	42	8	5	4	0	83	9	311
2018	Project management	42	35	2	18	0	3	79	18	46
2018	None of the above	31	39	16	11	3	0	70	14	92
2017	Client contact centre	29	48	10	13	0	0	77	13	22
2017	Federal regulators	28	44	8	7	14	0	72	21	14
2017	Communications or public affairs	47	33	8	5	5	1	81	11	73
2017	Access to information and privacy	41	31	11	0	16	0	73	16	18
2017	Security	45	23	9	9	14	0	68	23	22
2017	Legal services	9	24	25	25	8	9	36	36	12
2017	Administration and operations	36	36	15	11	2	0	72	13	193
2017	Human resources	31	41	9	15	3	0	73	18	211
2017	Financial management	29	50	9	8	4	0	79	12	163
2017	Procurement	41	36	0	23	0	0	77	23	14
2017	Real property	61	33	6	0	0	0	94	0	15
2017	Information management	20	46	17	14	3	0	66	17	35
2017	Information technology	30	34	16	12	8	0	64	20	125
2017	Internal audit	43	38	3	11	5	0	81	16	36
2017	Evaluation	69	23	0	0	8	0	92	8	12
2017	Data sciences	18	45	19	15	0	4	65	15	27
2017	Policy	39	37	8	11	5	0	76	16	285
2017	Project management	33	38	10	12	7	0	71	19	66
2017	None of the above	42	34	10	8	5	0	76	14	108
2014	Client contact centre	28	45	17	10	0	0	73	10	11
2014	Federal regulators	32	49	9	4	5	0	82	9	22
2014	Communications or public affairs	35	39	10	10	6	0	74	16	81
2014	Access to information and privacy	12	48	9	9	22	0	60	31	19
2014	Security	29	42	3	17	9	0	71	26	35
2014	Legal services	28	27	28	6	11	0	55	17	18
2014	Administration and operations	33	41	11	11	4	0	74	15	213
2014	Human resources	32	40	10	12	5	0	73	17	262
2014	Financial management	31	41	8	14	6	0	72	20	194
2014	Procurement	33	43	7	14	4	0	76	18	28
2014	Real property	28	47	7	12	7	0	75	19	15
2014	Information management	25	38	17	11	8	0	64	20	62
2014	Information technology	25	45	13	12	6	0	69	18	114
2014	Internal audit	52	35	8	3	3	0	87	5	39
2014	Evaluation	42	37	16	0	5	0	79	5	19
2014	Other services to the public	37	28	19	7	9	0	65	15	14
2014	None of the above	29	44	11	11	5	0	73	16	241

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	37	36	5	10	12	0	0	73	22	19
2018	Federal regulators	44	37	10	9	0	0	0	82	9	11
2018	Communications or public affairs	40	37	6	12	5	0	0	77	18	72
2018	Access to information and privacy	33	34	21	6	6	0	0	67	12	17
2018	Security	51	24	13	6	0	6	0	80	6	15
2018	Legal services	75	8	8	9	0	0	0	83	9	11
2018	Administration and operations	42	35	11	7	5	0	0	77	12	151
2018	Human resources	43	34	6	11	4	1	0	78	16	212
2018	Financial management	39	32	17	8	4	0	0	71	12	141
2018	Procurement	19	31	25	12	13	0	0	50	25	16
2018	Real property	44	30	13	13	0	0	0	74	13	16
2018	Information management	54	19	18	5	4	0	0	73	9	22
2018	Information technology	49	31	8	8	4	0	0	80	12	104
2018	Internal audit	43	40	3	3	9	3	0	85	12	37
2018	Evaluation	71	17	0	7	6	0	0	87	13	17
2018	Data sciences	49	31	5	5	10	0	0	80	15	19
2018	Policy	40	40	10	6	4	0	0	80	10	313
2018	Project management	41	35	11	7	4	3	0	78	11	47
2018	None of the above	35	34	18	9	4	0	0	69	13	91
2017	Client contact centre	29	44	18	8	0	0	0	73	8	22
2017	Federal regulators	27	59	0	0	14	0	0	86	14	14
2017	Communications or public affairs	43	37	7	8	4	1	0	81	12	73
2017	Access to information and privacy	36	37	5	5	16	0	0	73	22	18
2017	Security	36	55	0	0	9	0	0	91	9	22
2017	Legal services	34	42	0	25	0	0	0	75	25	12
2017	Administration and operations	39	38	11	6	6	0	0	77	12	193
2017	Human resources	32	37	15	12	4	0	0	69	16	211
2017	Financial management	37	37	12	7	7	0	0	74	14	162
2017	Procurement	39	32	22	6	0	0	0	72	6	14
2017	Real property	54	26	13	7	0	0	0	80	7	15
2017	Information management	34	52	0	11	3	0	0	86	14	35
2017	Information technology	45	30	11	7	7	0	0	75	14	125
2017	Internal audit	49	27	5	14	5	0	0	76	19	36
2017	Evaluation	69	23	8	0	0	0	0	92	0	12
2017	Data sciences	33	33	11	19	4	0	0	67	22	27
2017	Policy	39	34	10	12	5	0	0	73	17	283
2017	Project management	36	33	13	6	12	0	0	69	18	66
2017	None of the above	39	39	11	6	5	0	0	78	11	109
2014	Client contact centre	37	36	9	19	0	0	0	72	19	11
2014	Federal regulators	37	49	4	4	5	0	0	86	9	22
2014	Communications or public affairs	35	36	16	10	4	0	0	71	13	81
2014	Access to information and privacy	23	30	16	10	21	0	0	53	31	19
2014	Security	38	30	11	17	3	0	0	68	20	35
2014	Legal services	28	34	33	0	6	0	0	62	6	18
2014	Administration and operations	37	36	14	7	5	0	1	74	12	213
2014	Human resources	38	33	12	10	6	0	0	72	17	261
2014	Financial management	39	34	12	9	6	0	0	73	15	194
2014	Procurement	29	32	10	11	18	0	0	60	29	28
2014	Real property	21	32	14	20	14	0	0	53	33	15
2014	Information management	34	35	16	8	5	0	2	71	13	63
2014	Information technology	31	43	14	7	3	1	0	75	11	114
2014	Internal audit	54	25	13	5	3	0	0	80	7	39
2014	Evaluation	42	37	5	10	5	0	0	79	16	19
2014	Other services to the public	39	48	0	14	0	0	0	86	14	14
2014	None of the above	33	37	16	8	7	0	0	69	15	241

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	41	17	5	5	0	0	73	10	19
2018	Federal regulators	41	33	9	16	0	0	0	74	16	12
2018	Communications or public affairs	40	42	8	6	3	0	0	82	9	73
2018	Access to information and privacy	34	47	6	0	13	0	0	81	13	17
2018	Security	51	25	13	6	6	0	0	75	12	15
2018	Legal services	56	36	8	0	0	0	0	92	0	11
2018	Administration and operations	34	38	18	5	5	0	0	72	10	153
2018	Human resources	40	34	10	11	5	0	0	75	16	211
2018	Financial management	37	40	10	9	2	1	0	78	11	140
2018	Procurement	12	50	6	12	20	0	0	62	32	16
2018	Real property	34	32	17	11	6	0	0	66	17	18
2018	Information management	50	24	9	14	4	0	0	74	18	22
2018	Information technology	31	44	10	11	4	0	1	75	15	103
2018	Internal audit	43	40	8	9	0	0	0	82	9	35
2018	Evaluation	57	17	20	0	6	0	0	74	6	17
2018	Data sciences	41	43	5	5	5	0	0	84	10	18
2018	Policy	40	37	8	11	3	0	0	78	14	315
2018	Project management	45	29	18	8	0	0	0	74	8	47
2018	None of the above	32	34	16	12	6	0	1	66	18	91
2017	Client contact centre	29	47	19	4	0	0	0	77	4	22
2017	Federal regulators	35	44	7	0	14	0	0	79	14	14
2017	Communications or public affairs	49	37	8	6	0	0	0	86	6	73
2017	Access to information and privacy	46	38	5	0	11	0	0	84	11	18
2017	Security	41	32	18	5	5	0	0	73	9	22
2017	Legal services	17	50	17	16	0	0	0	67	16	12
2017	Administration and operations	36	43	11	5	5	0	0	79	10	192
2017	Human resources	29	41	12	14	3	0	0	70	18	210
2017	Financial management	41	34	12	10	4	0	0	75	14	163
2017	Procurement	33	47	0	6	6	8	0	87	13	14
2017	Real property	19	75	0	6	0	0	0	94	6	15
2017	Information management	20	41	25	8	6	0	0	61	14	35
2017	Information technology	41	32	14	8	5	0	0	73	14	125
2017	Internal audit	41	37	11	8	3	0	0	78	11	36
2017	Evaluation	62	31	8	0	0	0	0	92	0	12
2017	Data sciences	25	33	7	30	0	4	0	61	31	27
2017	Policy	39	34	12	9	4	0	2	75	13	285
2017	Project management	21	47	16	9	8	0	0	68	16	66
2017	None of the above	43	34	10	11	2	0	0	77	13	109
2014	Client contact centre	45	17	18	19	0	0	0	63	19	11
2014	Federal regulators	42	49	0	0	5	0	4	95	5	22
2014	Communications or public affairs	40	34	10	12	3	0	1	75	15	81
2014	Access to information and privacy	12	53	9	5	22	0	0	64	26	19
2014	Security	38	30	20	12	0	0	0	68	12	35
2014	Legal services	28	45	11	11	6	0	0	73	17	18
2014	Administration and operations	38	34	16	8	3	0	1	72	11	213
2014	Human resources	38	34	14	8	4	0	1	74	12	262
2014	Financial management	39	36	11	8	5	1	1	76	13	193
2014	Procurement	32	33	17	10	7	0	0	65	18	28
2014	Real property	21	60	0	13	0	0	7	86	14	15
2014	Information management	30	44	12	13	2	0	0	74	15	62
2014	Information technology	27	36	14	14	8	1	0	64	22	114
2014	Internal audit	57	25	12	5	0	0	0	82	5	39
2014	Evaluation	47	27	16	5	5	0	0	74	10	19
2014	Other services to the public	37	50	0	14	0	0	0	86	14	14
2014	None of the above	34	41	12	7	5	0	1	76	12	241

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	41	21	5	12	5	0	61	18	19
2018	Federal regulators	33	42	17	8	0	0	0	75	8	12
2018	Communications or public affairs	32	46	10	6	5	0	0	79	12	74
2018	Access to information and privacy	28	39	13	6	13	0	0	67	19	17
2018	Security	36	48	5	6	0	6	0	88	6	15
2018	Legal services	39	23	29	0	9	0	0	62	9	11
2018	Administration and operations	25	39	18	8	6	1	2	67	15	152
2018	Human resources	33	36	15	9	3	4	0	72	13	216
2018	Financial management	26	40	20	6	3	5	0	69	10	140
2018	Procurement	19	25	12	18	13	12	0	50	35	16
2018	Real property	27	45	11	12	0	4	0	76	13	18
2018	Information management	41	23	14	9	4	9	0	70	15	22
2018	Information technology	33	35	20	6	4	2	0	70	10	103
2018	Internal audit	30	33	22	2	9	2	2	65	11	37
2018	Evaluation	38	40	0	6	6	11	0	88	12	17
2018	Data sciences	30	54	5	10	0	0	0	84	10	18
2018	Policy	31	42	14	4	4	4	0	77	9	314
2018	Project management	31	54	7	4	2	3	0	87	6	47
2018	None of the above	29	31	18	15	4	2	0	62	19	92
2017	Client contact centre	22	27	28	5	9	10	0	54	15	21
2017	Federal regulators	20	23	15	14	14	7	7	50	33	14
2017	Communications or public affairs	33	46	7	8	5	1	0	80	13	73
2017	Access to information and privacy	30	26	27	11	5	0	0	56	16	18
2017	Security	48	33	5	10	5	0	0	81	14	21
2017	Legal services	8	16	33	42	0	0	0	24	42	12
2017	Administration and operations	28	34	22	9	3	4	1	65	12	191
2017	Human resources	23	40	20	10	3	4	0	66	14	212
2017	Financial management	29	42	14	7	4	5	1	75	11	162
2017	Procurement	41	14	13	21	0	11	0	61	24	14
2017	Real property	36	52	12	0	0	0	0	88	0	16
2017	Information management	23	29	20	17	5	6	0	55	24	35
2017	Information technology	29	35	18	7	6	4	0	67	14	125
2017	Internal audit	28	35	11	11	5	7	3	70	18	36
2017	Evaluation	53	24	8	8	0	7	0	83	9	12
2017	Data sciences	18	41	15	19	0	8	0	64	20	27
2017	Policy	31	37	16	6	6	4	0	71	12	284
2017	Project management	23	39	10	14	12	1	0	63	26	65
2017	None of the above	24	46	14	11	4	2	0	71	15	109

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	25	15	0	12	0	0	73	12	19
2018	Federal regulators	50	25	0	26	0	0	0	74	26	12
2018	Communications or public affairs	54	30	5	7	1	0	2	86	9	74
2018	Access to information and privacy	63	24	0	0	13	0	0	87	13	17
2018	Security	55	27	11	8	0	0	0	81	8	15
2018	Legal services	55	34	11	0	0	0	0	89	0	11
2018	Administration and operations	42	37	9	8	4	0	0	79	12	153
2018	Human resources	57	22	5	9	6	1	0	80	15	217
2018	Financial management	45	32	10	9	3	0	0	77	13	141
2018	Procurement	32	43	12	6	6	0	0	75	13	16
2018	Real property	51	38	11	0	0	0	0	89	0	18
2018	Information management	55	23	9	5	9	0	0	78	13	22
2018	Information technology	39	32	12	8	7	0	2	72	15	104
2018	Internal audit	54	27	14	5	0	0	0	81	5	37
2018	Evaluation	59	29	6	0	6	0	0	88	6	17
2018	Data sciences	44	51	0	0	5	0	0	95	5	19
2018	Policy	42	38	8	8	3	0	0	80	12	316
2018	Project management	59	20	7	8	6	0	0	79	14	47
2018	None of the above	44	40	7	5	3	0	0	84	9	92
2017	Client contact centre	29	44	22	0	4	0	0	73	4	22
2017	Federal regulators	35	35	16	0	14	0	0	70	14	14
2017	Communications or public affairs	54	28	8	8	1	0	0	83	9	73
2017	Access to information and privacy	58	16	0	16	10	0	0	74	26	18
2017	Security	48	24	5	15	9	0	0	71	24	21
2017	Legal services	37	27	9	18	9	0	0	64	27	11
2017	Administration and operations	52	28	10	4	6	1	0	81	9	190
2017	Human resources	45	32	8	8	7	0	0	77	15	212
2017	Financial management	46	37	8	7	2	0	0	83	9	162
2017	Procurement	62	25	0	6	8	0	0	86	14	14
2017	Real property	57	25	6	12	0	0	0	82	12	16
2017	Information management	40	37	12	6	3	0	3	79	9	35
2017	Information technology	50	31	5	9	2	3	0	83	12	125
2017	Internal audit	63	18	11	8	0	0	0	81	8	36
2017	Evaluation	62	31	8	0	0	0	0	92	0	12
2017	Data sciences	52	30	15	4	0	0	0	81	4	27
2017	Policy	43	28	10	11	7	1	1	72	17	285
2017	Project management	43	36	9	10	3	0	0	78	13	66
2017	None of the above	44	28	11	12	5	0	0	72	17	109
2014	Client contact centre	54	37	9	0	0	0	0	91	0	11
2014	Federal regulators	41	45	4	9	0	0	0	86	9	22
2014	Communications or public affairs	44	32	16	5	2	1	0	77	8	81
2014	Access to information and privacy	44	5	26	6	16	5	0	51	23	19
2014	Security	34	34	20	6	6	0	0	68	12	35
2014	Legal services	50	11	18	11	6	0	6	64	18	18
2014	Administration and operations	44	34	8	9	5	0	0	78	14	213
2014	Human resources	48	35	8	8	1	0	0	83	9	262
2014	Financial management	40	35	8	10	5	1	1	76	15	192
2014	Procurement	42	25	22	7	3	0	0	67	11	28
2014	Real property	27	39	14	13	7	0	0	67	20	15
2014	Information management	34	41	11	9	2	0	3	78	11	63
2014	Information technology	39	32	8	16	4	0	0	72	20	114
2014	Internal audit	52	30	8	8	3	0	0	82	10	39
2014	Evaluation	47	21	16	6	10	0	0	68	16	19
2014	Other services to the public	49	28	14	9	0	0	0	78	9	14
2014	None of the above	37	31	11	14	6	0	1	69	21	241

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	37	36	0	22	5	0	0	73	27	19
2018	Federal regulators	41	33	9	8	8	0	0	74	16	12
2018	Communications or public affairs	37	27	23	10	3	0	0	64	12	74
2018	Access to information and privacy	18	37	28	11	6	0	0	55	17	17
2018	Security	39	28	5	29	0	0	0	66	29	15
2018	Legal services	38	43	18	0	0	0	0	82	0	11
2018	Administration and operations	30	32	18	13	6	1	1	63	19	153
2018	Human resources	24	32	23	11	9	0	0	57	20	217
2018	Financial management	24	40	16	15	5	0	0	64	20	140
2018	Procurement	6	38	25	25	6	0	0	44	32	16
2018	Real property	26	28	17	29	0	0	0	54	29	18
2018	Information management	33	34	16	9	5	0	4	69	14	22
2018	Information technology	29	34	13	17	6	0	1	64	24	104
2018	Internal audit	20	39	25	14	3	0	0	59	17	37
2018	Evaluation	54	22	12	12	0	0	0	77	12	17
2018	Data sciences	34	36	26	5	0	0	0	69	5	19
2018	Policy	19	33	26	13	8	0	0	53	21	317
2018	Project management	24	32	20	9	12	3	0	58	22	47
2018	None of the above	32	25	22	6	14	0	1	57	21	92
2017	Client contact centre	26	26	17	22	9	0	0	52	31	22
2017	Federal regulators	8	44	28	21	0	0	0	51	21	14
2017	Communications or public affairs	45	37	12	4	3	0	0	81	7	73
2017	Access to information and privacy	26	27	38	5	5	0	0	52	10	18
2017	Security	18	42	13	18	8	0	0	61	26	22
2017	Legal services	51	41	9	0	0	0	0	91	0	12
2017	Administration and operations	32	37	17	8	6	0	0	69	14	193
2017	Human resources	22	38	19	13	6	0	1	61	20	212
2017	Financial management	29	42	20	7	1	1	0	71	8	163
2017	Procurement	41	34	14	12	0	0	0	75	12	14
2017	Real property	6	45	30	18	0	0	0	51	18	16
2017	Information management	31	46	11	6	3	0	3	80	9	35
2017	Information technology	26	41	20	6	7	0	0	67	13	125
2017	Internal audit	40	32	15	10	3	0	0	72	13	36
2017	Evaluation	38	23	23	16	0	0	0	61	16	12
2017	Data sciences	34	41	22	4	0	0	0	74	4	27
2017	Policy	22	31	26	12	8	0	1	53	20	285
2017	Project management	26	33	19	15	5	0	1	59	21	66
2017	None of the above	22	36	16	17	9	0	0	58	26	109
2014	Client contact centre	9	65	9	17	0	0	0	74	17	11
2014	Federal regulators	23	27	36	9	5	0	0	50	14	22
2014	Communications or public affairs	42	37	15	5	0	1	0	80	5	81
2014	Access to information and privacy	34	32	28	6	0	0	0	67	6	19
2014	Security	29	39	14	11	6	0	0	68	17	35
2014	Legal services	62	21	16	0	0	0	0	84	0	18
2014	Administration and operations	28	39	19	8	6	0	0	67	14	214
2014	Human resources	32	37	17	8	4	0	2	71	12	262
2014	Financial management	30	42	16	6	5	0	0	72	12	194
2014	Procurement	27	40	18	7	8	0	0	67	15	28
2014	Real property	14	39	20	7	21	0	0	53	27	15
2014	Information management	40	40	10	10	2	0	0	79	11	63
2014	Information technology	23	39	20	10	8	0	0	62	18	114
2014	Internal audit	16	45	31	8	0	0	0	61	8	39
2014	Evaluation	21	37	27	11	5	0	0	57	16	19
2014	Other services to the public	21	65	14	0	0	0	0	86	0	14
2014	None of the above	24	36	21	13	5	0	0	61	18	241

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Client contact centre	37	32	31	19
2018	Federal regulators	51	16	33	12
2018	Communications or public affairs	37	26	37	74
2018	Access to information and privacy	49	18	33	17
2018	Security	19	35	46	15
2018	Legal services	19	29	52	11
2018	Administration and operations	50	17	33	153
2018	Human resources	47	25	28	217
2018	Financial management	49	23	29	142
2018	Procurement	81	13	6	16
2018	Real property	40	33	27	18
2018	Information management	32	38	30	22
2018	Information technology	28	35	37	104
2018	Internal audit	24	30	46	37
2018	Evaluation	31	34	35	17
2018	Data sciences	30	28	42	19
2018	Policy	54	17	30	317
2018	Project management	57	16	27	46
2018	None of the above	53	16	30	92
2017	Client contact centre	34	35	30	22
2017	Federal regulators	48	14	37	14
2017	Communications or public affairs	44	26	30	73
2017	Access to information and privacy	46	10	44	18
2017	Security	31	23	46	22
2017	Legal services	42	8	50	12
2017	Administration and operations	51	22	27	193
2017	Human resources	44	25	30	212
2017	Financial management	46	29	25	163
2017	Procurement	59	28	14	14
2017	Real property	24	19	57	16
2017	Information management	37	32	32	35
2017	Information technology	38	25	37	125
2017	Internal audit	35	25	40	36
2017	Evaluation	39	32	29	12
2017	Data sciences	48	22	30	27
2017	Policy	50	15	35	284
2017	Project management	40	25	35	66
2017	None of the above	46	25	29	108
2014	Client contact centre	44	28	28	11
2014	Federal regulators	46	28	27	22
2014	Communications or public affairs	46	22	32	81
2014	Access to information and privacy	58	17	25	19
2014	Security	35	29	36	35
2014	Legal services	16	35	49	18
2014	Administration and operations	51	19	29	214
2014	Human resources	50	22	28	262
2014	Financial management	41	25	34	194
2014	Procurement	38	26	36	28
2014	Real property	40	21	40	15
2014	Information management	38	26	36	63
2014	Information technology	40	28	32	114
2014	Internal audit	43	26	31	39
2014	Evaluation	43	26	31	19
2014	Other services to the public	58	14	28	14
2014	None of the above	46	19	35	241

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Communications or public affairs	8	15	58	7	8	4	27
2018	Administration and operations	6	31	44	5	5	8	77
2018	Human resources	8	40	43	0	3	5	101
2018	Financial management	9	25	50	6	5	6	69
2018	Procurement	16	0	68	8	8	0	13
2018	Information technology	3	31	55	4	0	7	31
2018	Policy	4	28	52	5	5	5	169
2018	Project management	16	39	31	0	0	14	26
2018	None of the above	10	32	39	5	9	4	49
2017	Communications or public affairs	0	16	44	6	19	15	32
2017	Administration and operations	7	37	39	1	10	6	98
2017	Human resources	9	20	59	2	3	6	94
2017	Financial management	14	15	47	7	13	3	74
2017	Information management	16	0	69	8	0	8	13
2017	Information technology	11	23	40	2	17	7	46
2017	Internal audit	15	22	30	8	26	0	12
2017	Data sciences	0	23	77	0	0	0	13
2017	Policy	5	26	51	3	9	5	140
2017	Project management	3	29	49	3	15	0	27
2017	None of the above	10	30	47	0	4	8	50
2014	Federal regulators	0	20	80	0	9999	0	10
2014	Communications or public affairs	17	8	46	13	9999	16	37
2014	Access to information and privacy	10	0	28	26	9999	36	11
2014	Security	25	8	67	0	9999	0	12
2014	Administration and operations	6	28	52	3	9999	11	109
2014	Human resources	12	24	50	5	9999	9	130
2014	Financial management	10	21	58	8	9999	4	79
2014	Procurement	0	19	62	10	9999	9	11
2014	Information management	8	4	64	4	9999	20	24
2014	Information technology	11	18	58	4	9999	8	46
2014	Internal audit	6	6	77	6	9999	5	17
2014	None of the above	4	18	60	10	9999	8	111

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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	59	6	5	0	0	0	89	5	18
2018	Federal regulators	66	26	0	8	0	0	0	92	8	12
2018	Communications or public affairs	44	40	6	7	3	0	0	84	9	73
2018	Access to information and privacy	28	48	11	12	0	0	0	76	12	17
2018	Security	55	37	8	0	0	0	0	92	0	15
2018	Legal services	73	27	0	0	0	0	0	100	0	11
2018	Administration and operations	45	45	6	1	3	0	0	90	4	152
2018	Human resources	49	40	4	4	2	0	0	89	6	213
2018	Financial management	50	36	9	3	1	0	0	86	5	142
2018	Procurement	56	31	0	6	0	6	0	93	7	16
2018	Real property	78	16	6	0	0	0	0	94	0	18
2018	Information management	47	39	5	0	4	5	0	91	4	22
2018	Information technology	44	35	9	6	4	0	1	80	11	102
2018	Internal audit	51	46	3	0	0	0	0	97	0	37
2018	Evaluation	69	26	0	6	0	0	0	94	6	17
2018	Data sciences	54	36	0	0	10	0	0	90	10	19
2018	Policy	60	33	3	3	1	0	0	93	3	316
2018	Project management	56	34	9	2	0	0	0	89	2	47
2018	None of the above	47	34	7	9	2	0	0	82	11	92
2017	Client contact centre	51	34	5	9	0	0	0	86	9	22
2017	Federal regulators	42	52	7	0	0	0	0	93	0	14
2017	Communications or public affairs	42	38	11	6	3	0	0	80	9	73
2017	Access to information and privacy	62	33	5	0	0	0	0	95	0	18
2017	Security	46	23	18	5	9	0	0	68	14	22
2017	Legal services	33	33	17	9	8	0	0	67	17	12
2017	Administration and operations	46	34	15	4	2	0	0	80	6	193
2017	Human resources	39	41	7	7	5	1	0	81	12	211
2017	Financial management	42	39	7	8	3	1	0	82	11	160
2017	Procurement	49	38	0	6	0	8	0	94	6	14
2017	Real property	63	31	6	0	0	0	0	94	0	16
2017	Information management	32	35	14	11	8	0	0	66	19	35
2017	Information technology	34	49	9	5	4	0	0	83	9	125
2017	Internal audit	64	27	3	3	3	0	0	92	5	36
2017	Evaluation	61	31	8	0	0	0	0	92	0	12
2017	Data sciences	29	56	8	7	0	0	0	85	7	27
2017	Policy	51	35	6	6	2	0	0	87	7	284
2017	Project management	42	50	5	2	1	0	0	92	3	65
2017	None of the above	52	34	7	5	2	0	0	86	6	108
2014	Client contact centre	35	38	18	9	0	0	0	73	9	11
2014	Federal regulators	69	27	0	0	5	0	0	95	5	22
2014	Communications or public affairs	40	46	5	8	1	0	0	87	9	81
2014	Access to information and privacy	17	41	15	0	26	0	0	59	26	19
2014	Security	35	39	23	3	0	0	0	74	3	35
2014	Legal services	39	43	12	6	0	0	0	82	6	18
2014	Administration and operations	41	39	12	5	3	0	0	80	8	214
2014	Human resources	44	43	7	3	2	0	0	88	5	262
2014	Financial management	53	33	8	3	2	0	0	86	5	194
2014	Procurement	55	28	0	14	3	0	0	83	17	28
2014	Real property	34	53	0	13	0	0	0	87	13	15
2014	Information management	49	41	7	4	0	0	0	90	4	63
2014	Information technology	41	41	9	6	1	2	0	84	7	114
2014	Internal audit	78	17	3	3	0	0	0	95	3	39
2014	Evaluation	42	42	10	0	5	0	0	84	5	19
2014	Other services to the public	58	28	14	0	0	0	0	86	0	14
2014	None of the above	50	36	7	4	2	0	0	87	6	240

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	47	15	5	7	0	0	74	12	19
2018	Federal regulators	42	16	26	8	0	8	0	63	9	12
2018	Communications or public affairs	31	40	17	9	1	1	0	72	11	74
2018	Access to information and privacy	17	41	19	11	12	0	0	58	24	17
2018	Security	20	69	11	0	0	0	0	89	0	15
2018	Legal services	39	34	27	0	0	0	0	73	0	11
2018	Administration and operations	28	45	17	7	1	1	0	74	8	152
2018	Human resources	23	45	14	13	4	0	0	68	17	216
2018	Financial management	23	47	19	5	5	0	1	71	10	140
2018	Procurement	25	43	32	0	0	0	0	68	0	16
2018	Real property	44	33	4	6	12	0	0	78	18	18
2018	Information management	43	36	0	9	4	5	4	86	14	22
2018	Information technology	25	45	20	5	5	0	0	70	10	103
2018	Internal audit	29	52	14	2	0	2	0	83	2	37
2018	Evaluation	37	41	17	6	0	0	0	78	6	17
2018	Data sciences	47	21	11	16	5	0	0	68	21	18
2018	Policy	31	45	12	8	2	1	1	77	10	315
2018	Project management	31	47	8	15	0	0	0	78	15	46
2018	None of the above	29	43	17	8	2	0	0	73	10	91
2017	Client contact centre	16	53	18	8	0	5	0	73	9	22
2017	Federal regulators	28	50	21	0	0	0	0	79	0	14
2017	Communications or public affairs	28	46	15	7	3	0	0	75	10	73
2017	Access to information and privacy	21	57	11	0	11	0	0	78	11	18
2017	Security	41	31	14	14	0	0	0	72	14	22
2017	Legal services	33	16	42	9	0	0	0	50	9	12
2017	Administration and operations	34	48	13	4	1	0	0	83	4	192
2017	Human resources	24	42	12	14	7	1	0	67	20	212
2017	Financial management	27	51	9	9	3	0	0	79	12	163
2017	Procurement	34	53	8	6	0	0	0	86	6	14
2017	Real property	37	57	6	0	0	0	0	94	0	16
2017	Information management	12	43	20	11	11	3	0	57	23	35
2017	Information technology	25	44	21	6	3	1	0	69	10	125
2017	Internal audit	43	41	14	3	0	0	0	84	3	36
2017	Evaluation	46	46	8	0	0	0	0	92	0	12
2017	Data sciences	26	37	11	11	11	4	0	65	23	27
2017	Policy	35	41	13	6	2	2	0	78	8	284
2017	Project management	29	49	13	5	1	3	0	80	6	66
2017	None of the above	28	54	7	5	2	3	0	85	7	108
2014	Client contact centre	9	64	18	9	0	0	0	73	9	11
2014	Federal regulators	28	40	18	9	4	0	0	68	13	22
2014	Communications or public affairs	30	43	16	5	3	4	0	76	8	81
2014	Access to information and privacy	16	38	21	0	15	10	0	60	17	19
2014	Security	35	40	9	14	3	0	0	75	17	35
2014	Legal services	23	50	22	0	6	0	0	73	6	18
2014	Administration and operations	31	36	18	8	3	3	1	70	11	213
2014	Human resources	26	46	13	11	2	1	0	73	14	262
2014	Financial management	28	46	15	8	2	1	0	75	10	194
2014	Procurement	11	43	21	21	3	0	0	54	24	28
2014	Real property	40	40	7	7	0	7	0	86	7	15
2014	Information management	34	41	17	6	0	1	0	76	6	63
2014	Information technology	19	47	20	10	1	3	0	68	11	114
2014	Internal audit	35	39	10	10	0	5	0	78	11	39
2014	Evaluation	27	47	21	5	0	0	0	74	5	19
2014	Other services to the public	38	55	7	0	0	0	0	93	0	14
2014	None of the above	26	44	15	10	3	2	0	71	14	241

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	10	21	37	10	22	0	0	32	31	19
2018	Federal regulators	0	16	58	9	16	0	0	25	16	12
2018	Communications or public affairs	5	32	46	11	5	1	0	16	38	74
2018	Access to information and privacy	5	30	51	7	7	0	0	14	36	17
2018	Security	6	42	32	8	6	6	0	15	51	14
2018	Legal services	0	18	56	11	0	8	8	13	21	11
2018	Administration and operations	12	27	37	19	4	0	1	23	40	152
2018	Human resources	14	26	36	14	7	1	2	22	42	216
2018	Financial management	8	31	32	24	5	0	1	29	39	141
2018	Procurement	6	39	30	12	6	0	6	19	48	16
2018	Real property	11	29	23	20	17	0	0	37	41	18
2018	Information management	26	17	28	20	5	0	4	25	45	22
2018	Information technology	14	31	40	11	3	1	0	14	45	104
2018	Internal audit	2	36	28	27	5	0	2	33	39	37
2018	Evaluation	6	13	34	31	12	6	0	45	19	17
2018	Data sciences	5	27	38	21	0	8	0	23	36	18
2018	Policy	10	29	34	21	4	1	1	26	39	316
2018	Project management	19	22	37	20	2	0	0	23	41	46
2018	None of the above	18	24	34	18	5	0	0	24	42	92
2017	Client contact centre	10	50	27	13	0	0	0	13	60	22
2017	Federal regulators	0	23	28	20	29	0	0	49	23	14
2017	Communications or public affairs	15	17	39	15	10	1	1	26	33	73
2017	Access to information and privacy	27	22	40	5	5	0	0	11	49	18
2017	Security	18	35	28	14	0	5	0	14	56	22
2017	Legal services	0	34	32	17	17	0	0	34	34	12
2017	Administration and operations	9	25	36	21	8	0	2	30	34	192
2017	Human resources	24	27	34	8	5	0	1	14	52	209
2017	Financial management	5	23	44	20	6	0	1	27	29	163
2017	Procurement	6	25	39	14	15	0	0	29	32	14
2017	Real property	26	38	37	0	0	0	0	0	63	16
2017	Information management	28	22	35	11	0	0	3	11	52	35
2017	Information technology	13	30	34	15	4	1	2	20	45	125
2017	Internal audit	6	22	31	24	10	5	3	36	30	35
2017	Evaluation	0	8	31	38	23	0	0	62	8	12
2017	Data sciences	19	19	44	15	4	0	0	18	37	27
2017	Policy	11	26	35	20	6	0	1	26	38	284
2017	Project management	18	39	25	15	1	2	0	17	58	66
2017	None of the above	10	29	31	13	10	0	6	25	41	108
2014	Client contact centre	0	36	54	10	0	0	0	10	36	11
2014	Federal regulators	13	14	50	18	0	0	4	19	28	22
2014	Communications or public affairs	4	23	41	20	9	0	2	30	28	81
2014	Access to information and privacy	21	22	37	21	0	0	0	21	42	19
2014	Security	15	36	31	15	0	0	3	15	53	35
2014	Legal services	11	16	38	23	12	0	0	35	27	18
2014	Administration and operations	10	26	39	14	9	0	2	24	37	213
2014	Human resources	13	25	43	15	3	0	1	18	38	262
2014	Financial management	8	21	45	15	9	1	1	25	30	194
2014	Procurement	18	11	42	19	7	0	3	27	30	28
2014	Real property	7	26	34	34	0	0	0	34	32	15
2014	Information management	8	35	30	16	9	0	2	26	44	63
2014	Information technology	12	36	35	11	4	1	1	15	49	114
2014	Internal audit	3	18	56	10	10	0	3	21	21	39
2014	Evaluation	10	27	57	5	0	0	0	5	37	19
2014	Other services to the public	0	43	29	21	7	0	0	28	43	14
2014	None of the above	10	19	40	20	6	0	4	28	31	239

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	10	20	16	26	5	0	45	34	19
2018	Federal regulators	0	16	16	25	42	0	0	67	16	12
2018	Communications or public affairs	2	16	22	45	11	1	2	58	19	74
2018	Access to information and privacy	17	11	30	35	7	0	0	41	28	17
2018	Security	12	0	36	40	6	6	0	49	13	14
2018	Legal services	0	20	17	28	0	17	18	44	30	11
2018	Administration and operations	8	14	25	32	16	1	4	51	23	152
2018	Human resources	8	20	25	27	14	4	3	43	30	213
2018	Financial management	7	15	39	25	10	2	2	36	23	138
2018	Procurement	0	32	44	6	12	0	6	20	34	16
2018	Real property	6	29	11	28	22	0	4	52	36	18
2018	Information management	9	33	26	10	17	0	4	28	45	21
2018	Information technology	9	16	36	24	10	2	3	36	27	104
2018	Internal audit	5	11	39	30	11	3	2	42	17	37
2018	Evaluation	0	6	41	31	17	6	0	51	6	17
2018	Data sciences	0	5	27	38	21	8	0	65	6	18
2018	Policy	6	15	27	36	12	2	2	50	22	315
2018	Project management	8	16	33	24	19	0	0	43	24	47
2018	None of the above	13	17	24	26	18	2	0	45	30	92
2017	Client contact centre	14	18	18	42	0	0	9	46	34	22
2017	Federal regulators	0	7	30	28	28	0	8	60	8	14
2017	Communications or public affairs	5	19	25	24	22	3	3	48	25	73
2017	Access to information and privacy	16	11	16	38	19	0	0	57	27	18
2017	Security	9	33	19	34	0	5	0	35	44	21
2017	Legal services	9	25	8	33	25	0	0	58	34	12
2017	Administration and operations	5	15	24	26	23	2	6	53	21	188
2017	Human resources	14	21	30	18	10	2	6	30	37	209
2017	Financial management	7	12	28	31	17	2	4	51	20	163
2017	Procurement	6	13	45	14	15	0	7	31	21	14
2017	Real property	0	27	26	33	14	0	0	47	27	15
2017	Information management	14	28	37	12	8	0	0	21	43	35
2017	Information technology	7	22	25	26	16	2	3	44	30	124
2017	Internal audit	3	14	26	29	16	7	6	51	19	35
2017	Evaluation	0	0	23	32	45	0	0	77	0	12
2017	Data sciences	4	15	25	30	22	4	0	54	19	27
2017	Policy	6	11	25	37	16	2	2	56	18	284
2017	Project management	11	19	28	23	12	3	3	38	32	66
2017	None of the above	5	17	31	18	17	4	8	40	25	108
2014	Client contact centre	9	44	38	9	0	0	0	9	53	11
2014	Federal regulators	5	0	18	37	36	0	4	77	5	22
2014	Communications or public affairs	4	4	28	38	19	1	6	61	8	81
2014	Access to information and privacy	21	15	16	21	11	16	0	38	43	19
2014	Security	14	26	32	15	11	0	3	27	41	35
2014	Legal services	11	6	32	34	17	0	0	51	17	18
2014	Administration and operations	7	18	26	27	16	4	3	46	26	214
2014	Human resources	5	16	26	34	13	3	3	50	23	261
2014	Financial management	5	17	26	33	16	1	3	51	23	193
2014	Procurement	10	18	22	33	11	7	0	47	30	28
2014	Real property	0	13	41	20	20	7	0	43	13	15
2014	Information management	7	13	28	20	20	7	5	46	22	63
2014	Information technology	12	21	32	23	7	2	3	32	35	114
2014	Internal audit	8	13	16	39	20	0	5	62	21	39
2014	Evaluation	0	10	21	47	16	0	5	67	11	19
2014	Other services to the public	14	0	21	36	20	0	9	61	16	14
2014	None of the above	4	13	27	35	15	3	4	53	18	240

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	5	10	11	27	27	10	10	67	19	19
2018	Federal regulators	25	8	26	25	16	0	0	42	33	12
2018	Communications or public affairs	21	24	31	18	4	0	1	22	46	74
2018	Access to information and privacy	31	22	28	13	7	0	0	19	53	17
2018	Security	11	31	37	8	6	6	0	15	45	14
2018	Legal services	8	9	25	31	0	0	27	43	23	11
2018	Administration and operations	16	20	33	20	7	1	3	28	37	150
2018	Human resources	22	21	27	19	6	3	3	26	45	215
2018	Financial management	13	24	33	19	9	0	1	29	38	141
2018	Procurement	0	19	43	25	12	0	0	38	19	16
2018	Real property	0	35	27	11	27	0	0	38	35	18
2018	Information management	18	26	21	21	0	0	14	24	51	22
2018	Information technology	18	24	38	11	8	1	0	19	43	104
2018	Internal audit	16	25	36	8	11	0	5	19	43	37
2018	Evaluation	6	11	29	26	23	6	0	52	18	17
2018	Data sciences	21	16	32	5	11	8	6	19	44	18
2018	Policy	17	22	28	22	10	1	1	32	40	314
2018	Project management	21	22	40	16	2	0	0	17	43	46
2018	None of the above	18	15	29	23	14	0	0	38	34	92
2017	Client contact centre	18	22	26	20	0	4	9	23	46	22
2017	Federal regulators	7	35	28	15	16	0	0	30	41	14
2017	Communications or public affairs	12	32	36	9	9	2	0	19	44	73
2017	Access to information and privacy	22	30	27	10	11	0	0	21	52	18
2017	Security	14	26	38	9	0	0	14	11	46	22
2017	Legal services	9	33	25	9	9	0	16	20	50	12
2017	Administration and operations	15	25	33	16	8	1	2	25	41	190
2017	Human resources	27	28	23	12	5	2	2	18	58	209
2017	Financial management	10	26	34	22	7	1	1	29	36	163
2017	Procurement	0	12	43	38	8	0	0	45	12	14
2017	Real property	20	21	39	20	0	0	0	20	41	15
2017	Information management	23	29	29	6	3	7	3	10	58	34
2017	Information technology	15	30	29	18	4	3	2	23	47	124
2017	Internal audit	14	24	34	10	6	7	6	18	43	35
2017	Evaluation	0	8	40	7	45	0	0	52	8	12
2017	Data sciences	26	15	15	22	11	8	4	38	45	27
2017	Policy	17	15	30	27	9	1	1	36	33	284
2017	Project management	17	21	24	22	12	2	2	35	40	66
2017	None of the above	17	16	24	22	16	0	5	41	35	108
2014	Client contact centre	9	45	19	27	0	0	0	27	54	11
2014	Federal regulators	5	18	18	27	23	4	4	55	25	22
2014	Communications or public affairs	17	29	31	10	8	2	3	19	49	81
2014	Access to information and privacy	26	27	25	10	6	0	6	17	56	19
2014	Security	25	37	17	15	3	0	3	18	65	35
2014	Legal services	17	27	17	11	23	5	0	35	46	18
2014	Administration and operations	19	24	30	16	8	0	3	25	44	214
2014	Human resources	27	24	28	14	4	1	2	19	52	260
2014	Financial management	12	22	34	21	10	1	0	31	34	194
2014	Procurement	19	28	22	28	3	0	0	31	47	28
2014	Real property	33	33	13	21	0	0	0	21	66	15
2014	Information management	30	18	25	16	8	0	4	25	49	63
2014	Information technology	22	32	33	6	3	2	1	9	56	114
2014	Internal audit	18	16	44	13	10	0	0	23	33	39
2014	Evaluation	16	21	42	16	0	0	6	17	39	19
2014	Other services to the public	28	27	7	30	0	0	9	32	60	14
2014	None of the above	16	19	30	21	9	2	3	32	37	240

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	0	10	27	21	37	5	0	60	11	19
2018	Federal regulators	8	34	33	16	8	0	0	25	42	12
2018	Communications or public affairs	11	23	43	20	4	0	0	23	34	74
2018	Access to information and privacy	12	28	47	7	7	0	0	14	39	17
2018	Security	20	22	38	0	14	6	0	15	44	14
2018	Legal services	0	10	30	42	9	0	9	56	11	10
2018	Administration and operations	13	21	37	19	7	0	3	27	36	152
2018	Human resources	22	19	35	14	7	1	2	22	42	214
2018	Financial management	11	21	31	28	6	0	2	35	33	137
2018	Procurement	21	33	25	14	6	0	0	20	54	15
2018	Real property	6	25	28	29	12	0	0	40	31	17
2018	Information management	5	9	52	16	10	0	9	29	15	22
2018	Information technology	11	23	42	17	5	2	0	22	34	104
2018	Internal audit	3	20	44	25	6	0	2	31	23	36
2018	Evaluation	12	12	18	37	21	0	0	58	24	16
2018	Data sciences	21	16	44	11	0	8	0	12	41	18
2018	Policy	12	26	37	18	5	1	1	23	39	312
2018	Project management	13	30	35	16	7	0	0	22	43	45
2018	None of the above	16	21	40	16	6	0	0	22	38	92
2017	Client contact centre	15	18	27	35	0	5	0	37	35	21
2017	Federal regulators	7	16	56	14	8	0	0	21	23	14
2017	Communications or public affairs	12	21	37	17	14	0	0	30	33	73
2017	Access to information and privacy	10	27	31	16	15	0	0	31	38	18
2017	Security	9	33	34	15	5	0	5	20	44	21
2017	Legal services	0	25	41	17	17	0	0	34	25	12
2017	Administration and operations	17	20	30	21	10	1	2	32	38	189
2017	Human resources	21	27	31	12	6	1	2	19	49	208
2017	Financial management	6	20	40	22	11	0	1	34	26	163
2017	Procurement	0	20	32	30	8	11	0	42	22	14
2017	Real property	12	26	44	12	6	0	0	18	38	16
2017	Information management	9	29	34	20	6	3	0	26	38	35
2017	Information technology	9	25	32	21	8	1	2	30	36	125
2017	Internal audit	11	14	37	20	10	5	3	33	27	35
2017	Evaluation	0	0	40	31	29	0	0	60	0	12
2017	Data sciences	15	23	33	15	15	0	0	30	37	27
2017	Policy	15	18	42	19	5	0	1	25	33	284
2017	Project management	10	24	43	14	8	2	0	22	35	66
2017	None of the above	10	35	32	11	9	0	3	21	46	108
2014	Client contact centre	9	29	45	17	0	0	0	17	37	11
2014	Federal regulators	5	14	36	45	0	0	0	45	18	22
2014	Communications or public affairs	5	20	45	20	8	0	2	29	25	81
2014	Access to information and privacy	32	16	31	16	5	0	0	21	48	19
2014	Security	9	34	26	23	6	0	3	29	44	35
2014	Legal services	6	16	43	17	17	0	0	35	22	18
2014	Administration and operations	10	23	40	18	7	1	1	25	34	213
2014	Human resources	11	24	38	21	5	0	2	26	35	259
2014	Financial management	10	21	37	22	8	1	1	30	32	193
2014	Procurement	13	34	39	7	7	0	0	14	47	28
2014	Real property	12	7	40	27	14	0	0	40	19	15
2014	Information management	5	24	30	20	16	0	5	38	30	63
2014	Information technology	16	29	36	12	5	2	2	17	46	113
2014	Internal audit	3	3	59	26	10	0	0	35	5	39
2014	Evaluation	0	27	37	31	5	0	0	37	27	19
2014	Other services to the public	16	20	28	37	0	0	0	37	36	14
2014	None of the above	10	19	40	22	6	0	3	29	29	238

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	20	37	0	27	0	0	27	36	19
2018	Federal regulators	8	33	33	9	8	9	0	19	45	12
2018	Communications or public affairs	12	36	28	22	1	1	0	23	48	74
2018	Access to information and privacy	18	55	8	13	7	0	0	19	73	17
2018	Security	22	26	16	23	6	6	0	31	51	14
2018	Legal services	10	17	29	29	8	8	0	40	29	11
2018	Administration and operations	18	15	30	24	11	1	2	35	34	152
2018	Human resources	24	24	25	15	6	1	5	22	51	215
2018	Financial management	13	27	27	23	9	0	2	32	41	139
2018	Procurement	26	43	12	12	6	0	0	18	69	16
2018	Real property	23	29	12	10	22	0	4	34	54	18
2018	Information management	35	17	14	10	11	0	13	25	59	22
2018	Information technology	26	26	26	18	3	1	1	21	53	104
2018	Internal audit	8	41	32	10	6	3	0	16	51	37
2018	Evaluation	12	17	17	42	6	0	7	51	31	17
2018	Data sciences	32	22	17	16	5	8	0	23	58	18
2018	Policy	14	27	28	20	6	3	3	27	43	314
2018	Project management	17	45	20	11	4	3	0	16	64	47
2018	None of the above	21	24	26	18	9	0	1	28	46	92
2017	Client contact centre	39	34	13	9	0	0	4	9	77	22
2017	Federal regulators	28	21	14	21	7	0	9	31	54	14
2017	Communications or public affairs	26	29	17	15	11	0	3	27	56	73
2017	Access to information and privacy	45	17	22	6	10	0	0	15	62	17
2017	Security	14	54	10	14	5	0	5	19	71	22
2017	Legal services	8	41	17	17	17	0	0	34	49	12
2017	Administration and operations	13	27	24	21	10	1	4	33	42	189
2017	Human resources	29	29	27	7	4	1	4	11	61	210
2017	Financial management	15	23	32	18	9	0	3	28	39	162
2017	Procurement	6	27	37	22	8	0	0	30	33	14
2017	Real property	26	38	24	13	0	0	0	13	63	16
2017	Information management	31	23	34	3	3	0	6	6	58	35
2017	Information technology	18	30	28	12	10	1	2	22	49	125
2017	Internal audit	21	24	30	4	5	10	5	11	53	36
2017	Evaluation	0	15	48	22	15	0	0	37	15	12
2017	Data sciences	18	22	15	12	29	0	4	42	42	27
2017	Policy	16	27	25	20	8	1	3	29	45	284
2017	Project management	27	31	24	9	6	2	0	16	60	66
2017	None of the above	17	28	23	17	9	2	5	28	48	109
2014	Client contact centre	17	29	37	9	9	0	0	17	46	11
2014	Federal regulators	5	14	9	45	10	9	9	66	22	22
2014	Communications or public affairs	10	19	36	21	10	0	4	33	30	81
2014	Access to information and privacy	38	20	37	0	5	0	0	5	58	19
2014	Security	5	46	26	14	3	3	3	18	54	35
2014	Legal services	6	22	5	45	17	0	5	65	29	18
2014	Administration and operations	15	27	29	16	8	1	4	25	45	213
2014	Human resources	16	24	33	17	7	1	2	25	41	262
2014	Financial management	13	24	27	23	10	1	2	34	38	193
2014	Procurement	15	36	30	11	7	0	0	19	51	27
2014	Real property	12	27	20	34	7	0	0	41	39	15
2014	Information management	10	33	26	13	14	0	5	28	45	63
2014	Information technology	27	38	19	8	5	1	2	14	66	114
2014	Internal audit	18	29	26	18	7	0	3	26	48	39
2014	Evaluation	10	16	58	5	10	0	0	16	27	19
2014	Other services to the public	9	41	21	16	14	0	0	29	49	14
2014	None of the above	12	28	29	15	9	2	5	26	43	241

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	21	36	0	32	0	0	32	32	19
2018	Federal regulators	8	16	33	17	8	18	0	31	30	12
2018	Communications or public affairs	8	25	34	19	8	6	0	29	35	73
2018	Access to information and privacy	35	29	24	6	7	0	0	12	64	17
2018	Security	18	5	16	48	6	6	0	58	25	14
2018	Legal services	11	54	17	0	0	18	0	0	79	11
2018	Administration and operations	17	19	31	18	9	1	5	29	39	150
2018	Human resources	18	22	24	21	6	4	5	30	44	215
2018	Financial management	5	29	33	22	9	0	1	32	34	139
2018	Procurement	26	49	13	6	0	6	0	7	80	16
2018	Real property	17	29	17	10	22	0	4	34	48	18
2018	Information management	8	30	23	20	6	5	9	30	44	22
2018	Information technology	13	23	26	25	10	0	2	36	37	100
2018	Internal audit	8	25	46	11	6	3	2	18	35	37
2018	Evaluation	6	17	31	19	23	6	0	44	24	17
2018	Data sciences	21	21	6	32	5	8	6	44	50	18
2018	Policy	11	21	32	25	7	2	2	33	33	314
2018	Project management	10	26	30	25	4	3	2	31	38	47
2018	None of the above	15	20	36	19	10	0	0	29	35	91
2017	Client contact centre	14	39	22	13	8	0	4	23	55	22
2017	Federal regulators	7	23	21	49	0	0	0	49	30	14
2017	Communications or public affairs	17	13	37	18	10	3	3	30	31	73
2017	Access to information and privacy	27	23	17	12	21	0	0	33	51	17
2017	Security	5	36	36	14	5	5	0	20	43	22
2017	Legal services	0	33	33	9	17	0	8	28	36	12
2017	Administration and operations	10	20	29	21	11	4	5	35	33	191
2017	Human resources	17	19	28	17	12	2	5	31	39	210
2017	Financial management	13	19	34	18	14	0	3	33	33	163
2017	Procurement	6	15	29	22	16	12	0	44	24	13
2017	Real property	6	32	18	31	13	0	0	44	38	16
2017	Information management	14	36	31	9	3	3	4	12	54	35
2017	Information technology	7	16	32	27	12	5	2	42	25	125
2017	Internal audit	25	10	30	13	6	10	6	22	42	35
2017	Evaluation	0	16	39	8	37	0	0	45	16	12
2017	Data sciences	4	19	26	18	26	8	0	48	24	27
2017	Policy	10	19	32	23	12	3	2	36	30	282
2017	Project management	12	24	36	18	6	3	0	26	37	66
2017	None of the above	11	17	38	16	10	2	7	28	31	107
2014	Client contact centre	0	17	65	17	0	0	0	17	17	11
2014	Federal regulators	0	0	31	28	32	4	4	65	0	22
2014	Communications or public affairs	5	10	28	34	20	0	4	56	15	81
2014	Access to information and privacy	35	28	5	22	10	0	0	32	63	19
2014	Security	14	20	34	20	6	3	3	27	36	35
2014	Legal services	11	0	33	23	23	0	11	51	12	18
2014	Administration and operations	11	17	29	24	10	3	5	38	31	214
2014	Human resources	8	15	31	26	13	3	4	42	24	261
2014	Financial management	7	20	29	26	15	1	3	42	28	193
2014	Procurement	3	7	40	32	14	0	3	48	11	28
2014	Real property	7	0	28	52	14	0	0	66	7	15
2014	Information management	8	15	29	31	13	2	3	46	24	62
2014	Information technology	13	26	29	18	6	3	3	26	43	114
2014	Internal audit	11	27	19	31	8	0	5	41	39	38
2014	Evaluation	5	5	43	21	21	0	5	44	11	19
2014	Other services to the public	14	0	35	29	14	0	9	46	16	14
2014	None of the above	5	11	37	29	11	2	6	43	18	241

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	10	26	10	37	5	0	49	23	19
2018	Federal regulators	8	43	8	8	25	8	0	36	55	12
2018	Communications or public affairs	14	19	46	11	6	4	0	17	35	73
2018	Access to information and privacy	17	28	24	17	7	7	0	25	49	17
2018	Security	6	34	33	15	6	6	0	23	42	14
2018	Legal services	0	34	36	0	0	11	20	0	48	11
2018	Administration and operations	14	23	38	13	7	1	3	21	39	150
2018	Human resources	15	25	30	19	7	1	3	27	42	213
2018	Financial management	10	28	33	21	6	1	1	28	39	140
2018	Procurement	13	25	50	0	6	0	6	6	41	16
2018	Real property	15	17	34	17	16	0	0	33	33	18
2018	Information management	16	27	33	6	10	5	4	17	47	22
2018	Information technology	14	29	34	12	8	2	0	21	45	104
2018	Internal audit	5	27	39	19	8	0	2	27	33	37
2018	Evaluation	17	12	28	31	6	7	0	39	31	17
2018	Data sciences	16	21	28	11	5	19	0	20	46	18
2018	Policy	15	23	34	20	5	2	1	26	39	314
2018	Project management	10	36	35	16	2	0	0	18	47	47
2018	None of the above	16	27	27	21	8	1	1	29	44	92
2017	Client contact centre	18	18	44	16	0	0	4	16	38	22
2017	Federal regulators	7	28	34	15	7	0	9	24	39	14
2017	Communications or public affairs	9	23	35	18	9	1	6	29	34	73
2017	Access to information and privacy	21	11	41	16	11	0	0	27	32	18
2017	Security	23	21	28	14	9	0	5	24	46	22
2017	Legal services	33	16	17	17	9	0	8	28	54	12
2017	Administration and operations	13	18	37	18	11	1	3	29	32	190
2017	Human resources	21	27	28	13	6	3	3	20	51	210
2017	Financial management	11	15	45	19	7	2	1	27	27	162
2017	Procurement	0	25	28	36	0	11	0	40	29	14
2017	Real property	22	22	42	14	0	0	0	14	44	14
2017	Information management	24	29	26	9	3	10	0	13	58	34
2017	Information technology	10	28	31	19	7	3	2	28	40	125
2017	Internal audit	16	22	21	19	13	7	3	35	42	35
2017	Evaluation	15	8	32	0	45	0	0	45	23	12
2017	Data sciences	15	15	30	22	7	8	4	33	33	27
2017	Policy	15	20	34	18	10	1	1	29	36	285
2017	Project management	18	15	38	17	9	2	2	27	34	66
2017	None of the above	13	24	28	18	9	2	6	29	40	109
2014	Client contact centre	9	9	56	27	0	0	0	27	17	11
2014	Federal regulators	4	27	14	32	19	0	4	53	33	22
2014	Communications or public affairs	7	16	38	22	10	3	4	34	25	81
2014	Access to information and privacy	32	20	21	6	15	6	0	22	56	19
2014	Security	22	38	16	15	3	3	3	19	64	35
2014	Legal services	22	6	39	11	17	5	0	30	29	18
2014	Administration and operations	15	22	39	12	7	1	4	20	39	214
2014	Human resources	17	24	35	15	6	1	1	22	42	262
2014	Financial management	16	17	34	22	7	1	2	30	35	193
2014	Procurement	10	33	39	10	7	0	0	18	43	28
2014	Real property	26	33	27	7	7	0	0	14	59	15
2014	Information management	14	19	29	20	9	3	5	32	36	63
2014	Information technology	14	28	40	11	1	3	2	13	44	114
2014	Internal audit	10	13	31	31	10	3	3	43	24	39
2014	Evaluation	10	11	47	16	16	0	0	32	21	19
2014	Other services to the public	14	20	34	23	0	0	9	25	38	14
2014	None of the above	12	21	39	17	6	1	4	24	35	241

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	36	15	12	5	0	0	68	17	19
2018	Federal regulators	50	16	9	8	16	0	0	66	25	12
2018	Communications or public affairs	51	29	4	9	7	0	0	80	16	73
2018	Access to information and privacy	23	69	0	0	8	0	0	92	8	16
2018	Security	49	26	11	14	0	0	0	75	14	15
2018	Legal services	29	43	8	20	0	0	0	73	20	11
2018	Administration and operations	46	24	11	11	7	1	0	71	18	154
2018	Human resources	54	24	8	8	6	0	0	78	14	217
2018	Financial management	36	38	5	11	9	0	0	74	20	138
2018	Procurement	49	19	0	6	25	0	0	68	32	16
2018	Real property	45	33	0	11	10	0	0	78	22	18
2018	Information management	38	31	5	26	0	0	0	69	26	22
2018	Information technology	47	26	9	10	8	0	1	74	17	104
2018	Internal audit	54	25	11	2	9	0	0	78	11	37
2018	Evaluation	63	26	0	6	6	0	0	89	11	17
2018	Data sciences	49	46	0	5	0	0	0	95	5	19
2018	Policy	47	31	7	9	5	1	0	79	14	317
2018	Project management	49	35	9	4	2	0	0	84	6	47
2018	None of the above	49	28	12	7	4	0	0	77	11	92
2017	Client contact centre	34	43	14	4	4	0	0	77	9	22
2017	Federal regulators	42	44	0	7	7	0	0	86	14	14
2017	Communications or public affairs	52	21	14	10	1	0	1	74	12	73
2017	Access to information and privacy	67	22	0	0	11	0	0	89	11	18
2017	Security	49	14	9	23	5	0	0	63	28	22
2017	Legal services	9	24	9	33	25	0	0	33	58	12
2017	Administration and operations	44	34	8	10	4	0	0	79	13	193
2017	Human resources	50	30	7	8	5	0	0	80	13	212
2017	Financial management	45	32	8	7	7	1	0	77	14	162
2017	Procurement	55	0	33	0	12	0	0	55	12	14
2017	Real property	50	12	13	25	0	0	0	62	25	16
2017	Information management	46	23	8	14	8	0	0	69	22	35
2017	Information technology	46	27	8	9	9	1	0	74	18	125
2017	Internal audit	63	15	5	11	5	0	0	78	16	36
2017	Evaluation	77	15	8	0	0	0	0	92	0	12
2017	Data sciences	37	48	4	11	0	0	0	85	11	27
2017	Policy	53	22	8	10	7	1	0	75	17	283
2017	Project management	30	35	7	9	18	0	0	66	27	66
2017	None of the above	46	31	11	6	5	1	0	78	11	109
2014	Client contact centre	35	37	9	19	0	0	0	72	19	11
2014	Federal regulators	68	18	4	9	0	0	0	86	9	22
2014	Communications or public affairs	40	33	11	11	4	1	0	74	15	81
2014	Access to information and privacy	15	38	10	16	21	0	0	53	37	19
2014	Security	54	20	9	18	0	0	0	74	18	35
2014	Legal services	29	22	27	11	11	0	0	51	22	18
2014	Administration and operations	50	25	10	9	5	1	0	76	13	214
2014	Human resources	52	29	9	5	5	0	0	81	10	262
2014	Financial management	50	25	7	9	9	1	0	75	18	194
2014	Procurement	31	21	8	3	36	0	0	53	40	28
2014	Real property	34	34	7	13	12	0	0	68	25	15
2014	Information management	39	36	10	10	7	0	0	74	16	63
2014	Information technology	52	26	10	5	4	2	0	81	9	114
2014	Internal audit	59	28	3	5	5	0	0	87	10	39
2014	Evaluation	63	22	0	10	5	0	0	84	16	19
2014	Other services to the public	43	27	0	21	9	0	0	71	29	14
2014	None of the above	45	25	12	9	7	1	0	72	16	241

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	36	10	5	5	0	79	10	19
2018	Federal regulators	66	9	0	16	8	0	75	25	12
2018	Communications or public affairs	50	38	7	3	1	0	89	5	74
2018	Access to information and privacy	39	42	12	0	7	0	81	7	17
2018	Security	47	53	0	0	0	0	100	0	15
2018	Legal services	38	34	9	18	0	0	73	18	11
2018	Administration and operations	50	35	6	6	4	0	84	10	153
2018	Human resources	60	29	4	4	3	0	90	6	217
2018	Financial management	45	37	8	6	4	0	81	10	140
2018	Procurement	43	26	6	18	6	0	69	25	16
2018	Real property	44	39	11	0	5	0	83	5	18
2018	Information management	47	37	12	4	0	0	84	4	22
2018	Information technology	49	36	7	5	4	0	84	8	104
2018	Internal audit	62	28	8	0	3	0	89	3	37
2018	Evaluation	71	17	6	0	6	0	88	6	17
2018	Data sciences	64	36	0	0	0	0	100	0	19
2018	Policy	57	33	4	4	2	0	90	6	313
2018	Project management	59	33	0	4	4	0	92	8	47
2018	None of the above	54	28	11	6	1	0	82	7	92
2017	Client contact centre	34	53	13	0	0	0	87	0	22
2017	Federal regulators	29	50	7	14	0	0	79	14	14
2017	Communications or public affairs	54	36	7	4	0	0	89	4	73
2017	Access to information and privacy	54	40	0	5	0	0	95	5	18
2017	Security	37	31	14	14	5	0	67	19	22
2017	Legal services	25	33	25	17	0	0	58	17	12
2017	Administration and operations	52	37	5	5	1	0	89	6	192
2017	Human resources	51	36	3	7	2	1	88	9	212
2017	Financial management	54	31	7	5	3	0	85	8	161
2017	Procurement	39	47	0	14	0	0	86	14	14
2017	Real property	57	31	12	0	0	0	88	0	16
2017	Information management	34	44	11	8	3	0	78	11	35
2017	Information technology	53	30	9	2	5	1	83	8	125
2017	Internal audit	57	33	0	8	3	0	89	11	36
2017	Evaluation	85	15	0	0	0	0	100	0	12
2017	Data sciences	37	44	11	7	0	0	81	7	27
2017	Policy	59	30	4	6	1	0	88	7	284
2017	Project management	38	38	8	9	7	0	77	16	66
2017	None of the above	53	30	8	6	1	2	84	7	109
2014	Client contact centre	52	39	9	0	0	0	91	0	11
2014	Federal regulators	78	22	0	0	0	0	100	0	22
2014	Communications or public affairs	45	38	4	11	2	0	83	14	81
2014	Access to information and privacy	32	49	9	0	10	0	80	10	19
2014	Security	45	49	3	3	0	0	94	3	35
2014	Legal services	34	39	22	0	6	0	73	6	18
2014	Administration and operations	52	32	10	5	1	0	84	6	214
2014	Human resources	53	33	6	6	2	0	86	8	262
2014	Financial management	49	38	4	6	3	0	86	9	194
2014	Procurement	43	18	7	20	13	0	60	33	28
2014	Real property	34	54	0	7	6	0	88	12	15
2014	Information management	50	38	3	7	2	0	88	9	63
2014	Information technology	49	41	4	4	2	0	91	6	113
2014	Internal audit	43	39	8	5	5	0	82	10	39
2014	Evaluation	79	16	5	0	0	0	95	0	19
2014	Other services to the public	71	29	0	0	0	0	100	0	14
2014	None of the above	50	34	7	7	2	0	84	10	241

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	46	17	5	5	0	0	73	10	19
2018	Federal regulators	50	34	0	16	0	0	0	84	16	12
2018	Communications or public affairs	43	46	5	3	1	2	0	91	4	74
2018	Access to information and privacy	28	43	6	16	7	0	0	71	24	17
2018	Security	52	42	0	6	0	0	0	94	6	14
2018	Legal services	29	43	18	0	9	0	0	73	9	11
2018	Administration and operations	44	35	13	4	4	0	0	79	8	152
2018	Human resources	54	33	7	5	0	1	1	87	6	216
2018	Financial management	40	43	12	4	1	1	0	84	5	140
2018	Procurement	26	38	12	6	12	6	0	67	20	16
2018	Real property	59	30	5	5	0	0	0	89	5	17
2018	Information management	59	9	23	8	0	0	0	68	8	22
2018	Information technology	47	32	8	8	4	1	0	80	11	104
2018	Internal audit	49	35	16	0	0	0	0	84	0	37
2018	Evaluation	64	31	0	0	6	0	0	94	6	17
2018	Data sciences	49	51	0	0	0	0	0	100	0	19
2018	Policy	52	37	6	3	2	1	0	89	5	317
2018	Project management	48	46	4	0	0	3	0	96	0	47
2018	None of the above	47	35	10	5	4	0	0	81	9	91

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	37	53	5	0	0	5	0	95	0	19
2018	Federal regulators	42	18	25	8	0	8	0	64	9	12
2018	Communications or public affairs	50	32	14	2	0	1	0	84	2	74
2018	Access to information and privacy	52	19	29	0	0	0	0	71	0	15
2018	Security	64	20	6	0	0	11	0	94	0	15
2018	Legal services	48	27	17	0	0	8	0	82	0	11
2018	Administration and operations	51	33	13	1	1	1	1	86	1	152
2018	Human resources	54	28	8	4	2	4	0	85	7	215
2018	Financial management	50	33	11	3	3	1	0	84	5	141
2018	Procurement	63	19	12	0	0	0	6	87	0	16
2018	Real property	61	29	0	6	0	4	0	94	6	18
2018	Information management	52	24	12	0	8	0	4	79	8	22
2018	Information technology	46	36	11	3	2	1	1	84	5	102
2018	Internal audit	49	34	12	3	0	0	2	85	3	36
2018	Evaluation	47	42	0	6	6	0	0	89	11	17
2018	Data sciences	68	32	0	0	0	0	0	100	0	18
2018	Policy	47	32	11	4	2	4	0	82	6	315
2018	Project management	56	33	9	0	0	2	0	91	0	47
2018	None of the above	44	32	15	3	0	5	0	80	3	91
2017	Client contact centre	25	53	14	0	0	5	4	85	0	22
2017	Federal regulators	36	36	14	0	7	7	0	77	8	14
2017	Communications or public affairs	50	23	17	5	0	6	0	77	5	73
2017	Access to information and privacy	40	49	11	0	0	0	0	89	0	18
2017	Security	54	32	0	9	5	0	0	87	13	22
2017	Legal services	17	41	17	25	0	0	0	58	25	12
2017	Administration and operations	46	35	13	3	1	2	0	83	4	193
2017	Human resources	40	38	13	2	3	4	0	81	6	211
2017	Financial management	49	35	7	4	1	5	0	88	5	163
2017	Procurement	42	32	25	0	0	0	0	75	0	14
2017	Real property	50	31	13	6	0	0	0	81	6	16
2017	Information management	34	37	8	9	5	7	0	76	15	35
2017	Information technology	42	32	16	5	2	2	0	76	7	125
2017	Internal audit	63	24	3	0	5	4	0	91	6	36
2017	Evaluation	77	23	0	0	0	0	0	100	0	12
2017	Data sciences	55	22	11	0	0	12	0	88	0	27
2017	Policy	48	28	10	4	3	6	0	81	8	285
2017	Project management	42	29	13	6	3	6	1	76	9	65
2017	None of the above	41	35	12	4	1	7	0	82	5	109
2014	Client contact centre	43	30	0	9	0	18	0	89	11	11
2014	Federal regulators	37	45	18	0	0	0	0	82	0	22
2014	Communications or public affairs	49	32	10	3	0	5	1	86	4	81
2014	Access to information and privacy	42	25	16	0	5	12	0	77	5	19
2014	Security	52	34	6	8	0	0	0	86	8	35
2014	Legal services	50	27	12	6	0	5	0	81	6	18
2014	Administration and operations	52	29	13	2	2	2	0	83	4	213
2014	Human resources	52	33	10	2	0	3	0	88	2	262
2014	Financial management	50	33	9	3	1	3	1	87	4	194
2014	Procurement	29	29	7	7	14	15	0	68	24	28
2014	Real property	41	53	0	0	0	7	0	100	0	15
2014	Information management	38	36	19	3	0	3	0	77	3	63
2014	Information technology	52	32	9	0	1	6	0	90	1	114
2014	Internal audit	64	24	5	2	3	3	0	90	5	39
2014	Evaluation	53	32	10	5	0	0	0	84	5	19
2014	Other services to the public	51	35	14	0	0	0	0	86	0	14
2014	None of the above	43	38	9	2	3	5	1	86	5	240

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	51	17	5	0	0	0	78	5	19
2018	Federal regulators	33	50	0	0	8	8	0	91	9	12
2018	Communications or public affairs	49	37	5	6	0	3	0	88	6	74
2018	Access to information and privacy	48	40	12	0	0	0	0	88	0	15
2018	Security	46	36	12	0	0	6	0	88	0	15
2018	Legal services	48	25	18	9	0	0	0	73	9	11
2018	Administration and operations	53	31	8	4	3	0	0	84	7	153
2018	Human resources	46	40	7	3	3	1	0	87	6	215
2018	Financial management	49	35	8	5	2	1	0	84	8	139
2018	Procurement	50	25	6	6	6	6	0	80	13	16
2018	Real property	64	25	0	0	6	4	0	93	7	17
2018	Information management	52	26	9	9	4	0	0	78	13	22
2018	Information technology	41	40	11	2	3	1	1	83	5	102
2018	Internal audit	48	30	17	5	0	0	0	78	5	37
2018	Evaluation	32	50	0	6	6	6	0	87	13	16
2018	Data sciences	68	27	5	0	0	0	0	95	0	18
2018	Policy	45	36	9	5	3	2	0	82	9	316
2018	Project management	65	24	9	0	2	0	0	89	2	46
2018	None of the above	48	31	11	5	3	1	0	80	9	92
2017	Client contact centre	21	62	13	0	0	4	0	86	0	22
2017	Federal regulators	28	30	14	14	7	7	0	62	23	14
2017	Communications or public affairs	49	28	8	11	1	3	0	78	13	73
2017	Access to information and privacy	46	22	27	6	0	0	0	68	6	18
2017	Security	63	32	5	0	0	0	0	95	0	22
2017	Legal services	17	33	26	25	0	0	0	49	25	12
2017	Administration and operations	50	35	10	2	3	1	0	86	5	193
2017	Human resources	39	41	10	5	3	2	0	82	8	212
2017	Financial management	45	39	12	2	1	1	0	85	3	163
2017	Procurement	54	21	11	6	0	8	0	82	6	14
2017	Real property	63	37	0	0	0	0	0	100	0	16
2017	Information management	31	55	11	0	3	0	0	86	3	35
2017	Information technology	41	40	12	3	2	2	0	82	6	125
2017	Internal audit	59	28	3	3	6	3	0	89	8	36
2017	Evaluation	61	31	8	0	0	0	0	92	0	12
2017	Data sciences	33	48	11	0	4	4	0	85	4	27
2017	Policy	38	43	8	7	3	1	0	82	10	285
2017	Project management	38	42	12	2	5	2	0	82	6	65
2017	None of the above	43	39	13	5	0	1	0	83	5	109
2014	Client contact centre	35	38	18	9	0	0	0	73	9	11
2014	Federal regulators	55	31	0	4	9	0	0	86	14	22
2014	Communications or public affairs	45	33	13	2	1	5	0	82	4	81
2014	Access to information and privacy	37	37	10	10	6	0	0	74	16	19
2014	Security	46	31	17	6	0	0	0	77	6	35
2014	Legal services	45	28	6	11	6	5	0	77	17	18
2014	Administration and operations	47	33	11	3	3	2	0	83	6	214
2014	Human resources	49	34	9	4	1	2	0	85	5	262
2014	Financial management	45	34	10	4	3	4	0	83	7	194
2014	Procurement	32	41	4	13	3	7	0	78	18	28
2014	Real property	27	46	7	7	0	13	0	85	8	15
2014	Information management	42	41	6	3	5	2	0	85	9	63
2014	Information technology	48	35	10	3	0	4	0	87	3	114
2014	Internal audit	66	24	3	0	3	5	0	95	3	39
2014	Evaluation	63	21	10	5	0	0	0	84	5	19
2014	Other services to the public	51	29	21	0	0	0	0	79	0	14
2014	None of the above	35	41	9	9	2	3	1	79	12	241

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	37	43	15	0	5	0	0	79	5	19
2018	Federal regulators	58	34	0	0	8	0	0	92	8	12
2018	Communications or public affairs	63	29	4	4	0	0	0	92	4	74
2018	Access to information and privacy	46	34	12	0	8	0	0	80	8	15
2018	Security	60	29	12	0	0	0	0	88	0	15
2018	Legal services	73	27	0	0	0	0	0	100	0	11
2018	Administration and operations	58	29	7	4	2	0	0	86	6	153
2018	Human resources	51	36	5	4	3	0	0	88	6	214
2018	Financial management	52	36	7	3	2	0	0	88	5	141
2018	Procurement	56	13	6	19	6	0	0	69	25	16
2018	Real property	55	35	4	6	0	0	0	90	6	18
2018	Information management	59	28	5	4	4	0	0	87	8	22
2018	Information technology	52	31	9	4	4	0	0	83	8	101
2018	Internal audit	45	46	6	3	0	0	0	91	3	37
2018	Evaluation	66	17	6	0	6	6	0	88	6	17
2018	Data sciences	73	27	0	0	0	0	0	100	0	18
2018	Policy	57	32	5	3	3	0	0	89	6	317
2018	Project management	71	22	5	0	2	0	0	93	2	47
2018	None of the above	53	26	16	3	0	1	0	80	3	91
2017	Client contact centre	48	44	9	0	0	0	0	91	0	22
2017	Federal regulators	36	43	14	7	0	0	0	79	7	14
2017	Communications or public affairs	63	27	4	4	1	1	0	91	5	72
2017	Access to information and privacy	41	32	11	10	5	0	0	73	16	18
2017	Security	54	27	5	9	5	0	0	81	14	22
2017	Legal services	34	33	8	25	0	0	0	67	25	12
2017	Administration and operations	55	33	7	4	2	0	0	87	6	193
2017	Human resources	41	42	9	5	3	0	0	83	8	212
2017	Financial management	48	40	7	4	1	1	0	88	5	162
2017	Procurement	77	16	0	7	0	0	0	93	7	13
2017	Real property	62	38	0	0	0	0	0	100	0	16
2017	Information management	32	51	8	8	0	0	0	83	8	35
2017	Information technology	47	38	6	3	5	1	0	86	7	125
2017	Internal audit	63	26	3	0	8	0	0	89	8	36
2017	Evaluation	85	7	8	0	0	0	0	92	0	12
2017	Data sciences	37	52	4	3	4	0	0	89	7	27
2017	Policy	53	34	6	4	2	1	0	88	5	285
2017	Project management	40	45	9	0	6	0	0	85	6	65
2017	None of the above	49	35	9	5	2	0	0	84	7	109
2014	Client contact centre	35	48	17	0	0	0	0	83	0	11
2014	Federal regulators	50	36	5	0	9	0	0	86	9	22
2014	Communications or public affairs	50	35	7	6	1	0	0	85	7	81
2014	Access to information and privacy	48	25	16	5	6	0	0	74	10	19
2014	Security	43	45	8	3	0	0	0	88	3	35
2014	Legal services	39	39	17	6	0	0	0	78	6	18
2014	Administration and operations	56	32	10	1	1	0	0	88	2	214
2014	Human resources	57	30	8	3	0	0	0	88	4	261
2014	Financial management	55	32	6	5	2	0	0	87	7	194
2014	Procurement	40	26	10	7	16	0	0	66	24	28
2014	Real property	47	46	7	0	0	0	0	93	0	15
2014	Information management	48	39	8	5	0	0	0	87	5	62
2014	Information technology	54	35	7	1	2	1	0	90	3	114
2014	Internal audit	66	29	3	0	3	0	0	95	3	39
2014	Evaluation	63	32	0	0	5	0	0	95	5	19
2014	Other services to the public	57	21	14	9	0	0	0	78	9	14
2014	None of the above	44	38	9	4	2	1	1	84	7	241

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	30	22	10	10	0	0	57	21	19
2018	Federal regulators	41	8	0	16	8	26	0	67	33	12
2018	Communications or public affairs	34	33	14	9	6	3	1	70	16	74
2018	Access to information and privacy	12	34	25	7	0	6	16	59	9	17
2018	Security	41	27	13	0	0	11	8	84	0	15
2018	Legal services	30	34	8	11	9	8	0	70	21	11
2018	Administration and operations	27	27	13	10	10	5	9	62	23	153
2018	Human resources	30	30	17	7	5	7	4	67	14	216
2018	Financial management	25	26	19	9	12	7	2	55	23	141
2018	Procurement	19	19	12	19	12	18	0	46	39	16
2018	Real property	22	29	17	17	5	6	4	57	24	18
2018	Information management	33	36	9	18	0	5	0	72	18	22
2018	Information technology	29	31	16	10	7	6	1	64	19	104
2018	Internal audit	30	32	14	5	11	5	3	67	18	37
2018	Evaluation	46	23	13	6	6	0	7	74	12	17
2018	Data sciences	39	30	10	11	0	0	10	77	12	19
2018	Policy	29	33	9	8	6	10	5	73	16	317
2018	Project management	37	32	9	8	4	7	3	76	14	47
2018	None of the above	31	29	17	6	4	6	5	69	12	92
2017	Client contact centre	16	48	14	9	4	4	5	71	15	22
2017	Federal regulators	20	15	21	21	0	7	16	45	27	14
2017	Communications or public affairs	34	25	20	4	7	7	3	65	12	73
2017	Access to information and privacy	25	43	11	0	16	5	0	71	17	18
2017	Security	42	24	10	5	14	0	5	69	20	21
2017	Legal services	9	16	17	25	25	9	0	27	55	12
2017	Administration and operations	32	33	9	10	5	7	5	73	17	193
2017	Human resources	29	29	14	9	8	3	8	65	19	212
2017	Financial management	31	32	14	10	7	3	4	67	17	163
2017	Procurement	33	21	15	17	6	0	8	59	25	14
2017	Real property	43	39	6	0	12	0	0	82	12	16
2017	Information management	34	32	20	6	8	0	0	66	14	35
2017	Information technology	38	22	15	10	5	6	3	66	17	125
2017	Internal audit	35	21	18	5	11	7	3	62	18	36
2017	Evaluation	69	8	7	0	0	0	16	91	0	12
2017	Data sciences	11	44	22	4	0	11	8	68	5	27
2017	Policy	32	24	13	10	8	7	7	65	20	283
2017	Project management	29	35	7	12	13	3	2	67	26	66
2017	None of the above	30	28	19	7	5	5	6	65	13	109
2014	Client contact centre	35	21	17	17	0	10	0	62	19	11
2014	Federal regulators	55	18	9	4	9	5	0	76	14	22
2014	Communications or public affairs	28	29	15	14	4	7	4	64	19	81
2014	Access to information and privacy	6	38	15	22	15	5	0	46	38	19
2014	Security	38	36	11	6	6	0	3	76	12	35
2014	Legal services	23	23	17	0	22	16	0	54	26	18
2014	Administration and operations	36	29	17	7	7	2	2	69	14	214
2014	Human resources	34	29	12	9	6	4	5	70	17	262
2014	Financial management	37	27	12	6	9	3	6	70	17	193
2014	Procurement	31	15	7	3	36	0	8	49	43	28
2014	Real property	34	27	13	13	6	7	0	66	20	15
2014	Information management	28	32	16	8	8	6	2	65	17	63
2014	Information technology	31	33	20	5	4	5	2	69	10	114
2014	Internal audit	41	36	8	5	7	0	2	79	13	39
2014	Evaluation	53	27	5	5	5	5	0	83	11	19
2014	Other services to the public	57	14	7	9	7	7	0	76	17	14
2014	None of the above	31	28	14	10	8	5	4	65	20	241

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	51	5	5	17	0	0	73	22	19
2018	Federal regulators	36	9	9	28	9	9	0	50	41	11
2018	Communications or public affairs	45	36	9	8	1	0	0	81	9	74
2018	Access to information and privacy	23	46	0	6	25	0	0	69	31	17
2018	Security	67	19	0	0	0	14	0	100	0	15
2018	Legal services	48	44	8	0	0	0	0	92	0	11
2018	Administration and operations	46	32	11	6	4	1	0	79	10	153
2018	Human resources	49	32	7	7	4	0	0	82	11	216
2018	Financial management	34	40	12	9	3	2	0	75	13	141
2018	Procurement	28	46	20	6	0	0	0	74	6	15
2018	Real property	45	26	12	17	0	0	0	71	17	18
2018	Information management	50	29	0	0	17	0	4	82	18	22
2018	Information technology	34	37	12	8	4	4	1	74	13	103
2018	Internal audit	54	33	3	6	0	0	4	91	6	37
2018	Evaluation	45	37	13	6	0	0	0	82	6	17
2018	Data sciences	40	44	5	5	5	0	0	84	10	18
2018	Policy	47	34	10	5	1	2	1	83	7	313
2018	Project management	42	38	8	4	3	3	2	84	7	47
2018	None of the above	43	35	10	5	3	3	1	81	9	92
2017	Client contact centre	16	39	27	8	5	4	0	58	14	22
2017	Federal regulators	35	50	0	7	0	0	9	92	8	14
2017	Communications or public affairs	42	31	8	8	5	4	1	77	14	73
2017	Access to information and privacy	51	38	5	5	0	0	0	89	5	18
2017	Security	59	23	9	5	5	0	0	82	9	22
2017	Legal services	8	33	17	33	0	8	0	45	36	12
2017	Administration and operations	45	38	8	6	1	2	1	85	7	192
2017	Human resources	46	35	9	5	2	3	1	83	7	211
2017	Financial management	43	32	12	5	4	3	1	78	9	163
2017	Procurement	65	12	17	6	0	0	0	77	6	14
2017	Real property	44	56	0	0	0	0	0	100	0	16
2017	Information management	43	34	3	17	0	3	0	80	17	35
2017	Information technology	33	32	16	9	4	5	2	69	13	124
2017	Internal audit	59	21	13	3	3	0	3	82	6	36
2017	Evaluation	91	9	0	0	0	0	0	100	0	11
2017	Data sciences	25	41	11	15	4	4	0	69	19	27
2017	Policy	48	30	10	5	4	3	0	81	9	284
2017	Project management	46	26	12	12	1	0	3	74	14	66
2017	None of the above	43	28	11	12	2	1	2	74	15	108
2014	Client contact centre	17	57	9	9	0	9	0	81	10	11
2014	Federal regulators	50	27	14	9	0	0	0	77	9	22
2014	Communications or public affairs	46	27	11	10	2	3	1	76	12	81
2014	Access to information and privacy	39	30	10	0	16	5	0	73	17	19
2014	Security	38	45	6	6	2	3	0	85	9	35
2014	Legal services	23	43	12	11	6	5	0	70	17	18
2014	Administration and operations	40	38	10	5	3	2	1	81	9	214
2014	Human resources	51	32	7	5	2	2	0	86	7	262
2014	Financial management	52	30	7	4	3	3	0	85	7	194
2014	Procurement	34	43	3	7	10	3	0	79	18	28
2014	Real property	53	40	0	7	0	0	0	93	7	15
2014	Information management	35	41	16	5	2	1	0	77	7	63
2014	Information technology	37	37	10	3	4	7	2	81	8	114
2014	Internal audit	62	21	8	0	2	0	7	89	2	39
2014	Evaluation	58	37	0	0	5	0	0	95	5	19
2014	Other services to the public	37	56	0	7	0	0	0	93	7	14
2014	None of the above	41	32	12	5	6	1	3	76	12	241

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	36	21	5	12	5	0	61	18	19
2018	Federal regulators	33	25	26	0	8	8	0	63	9	12
2018	Communications or public affairs	41	42	14	3	0	0	0	83	3	72
2018	Access to information and privacy	6	50	31	6	7	0	0	56	13	17
2018	Security	62	32	0	0	0	6	0	100	0	15
2018	Legal services	39	34	27	0	0	0	0	73	0	11
2018	Administration and operations	40	36	17	3	3	0	0	76	7	150
2018	Human resources	34	36	19	5	3	3	0	72	8	214
2018	Financial management	36	42	14	6	3	0	0	78	8	141
2018	Procurement	26	50	12	6	0	6	0	81	6	16
2018	Real property	49	23	10	11	6	0	0	72	17	18
2018	Information management	42	41	0	9	4	0	4	86	14	22
2018	Information technology	35	40	15	5	3	2	0	76	8	102
2018	Internal audit	31	46	17	6	0	0	0	78	6	37
2018	Evaluation	36	35	6	11	6	7	0	76	18	17
2018	Data sciences	41	54	0	0	5	0	0	95	5	18
2018	Policy	40	41	11	5	2	2	0	82	6	316
2018	Project management	53	34	11	2	0	0	0	87	2	47
2018	None of the above	43	35	12	8	0	1	0	79	8	92

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	21	10	10	17	25	0	50	36	19
2018	Federal regulators	16	8	16	8	25	18	8	33	45	12
2018	Communications or public affairs	18	29	18	12	5	14	4	57	21	74
2018	Access to information and privacy	7	12	34	19	18	5	6	21	42	17
2018	Security	43	21	5	0	12	19	0	79	14	15
2018	Legal services	39	0	27	8	0	17	9	53	10	11
2018	Administration and operations	21	25	21	12	9	7	5	53	23	153
2018	Human resources	21	20	18	11	15	10	5	49	30	215
2018	Financial management	17	25	18	12	14	12	2	49	30	141
2018	Procurement	6	13	26	12	19	24	0	25	41	16
2018	Real property	33	6	0	44	6	5	6	44	56	18
2018	Information management	41	14	19	4	13	5	4	60	19	22
2018	Information technology	14	20	17	18	14	13	4	42	38	103
2018	Internal audit	21	11	28	6	22	6	7	37	32	37
2018	Evaluation	19	31	11	12	6	22	0	64	22	17
2018	Data sciences	25	35	22	0	11	7	0	64	12	17
2018	Policy	19	21	16	12	12	18	2	50	29	316
2018	Project management	23	25	26	8	6	10	2	54	16	47
2018	None of the above	23	18	14	13	15	15	2	50	34	92
2017	Client contact centre	9	39	4	16	13	9	9	58	36	22
2017	Federal regulators	7	23	0	35	14	21	0	38	62	14
2017	Communications or public affairs	16	21	19	15	14	12	3	44	34	73
2017	Access to information and privacy	11	20	22	0	27	10	10	39	34	18
2017	Security	27	18	0	24	14	5	13	55	45	22
2017	Legal services	17	16	0	25	25	17	0	40	60	12
2017	Administration and operations	22	24	16	13	11	9	5	53	28	192
2017	Human resources	14	20	21	16	13	10	6	40	34	211
2017	Financial management	15	23	18	13	15	12	5	45	33	163
2017	Procurement	14	21	27	14	25	0	0	35	38	14
2017	Real property	24	26	6	32	0	6	6	56	37	16
2017	Information management	6	32	34	6	11	8	3	43	19	35
2017	Information technology	16	21	17	11	15	17	3	47	32	125
2017	Internal audit	23	29	11	5	11	19	3	66	21	36
2017	Evaluation	45	8	16	9	8	0	15	62	19	12
2017	Data sciences	19	18	4	33	11	15	0	44	52	27
2017	Policy	20	16	12	15	14	18	5	47	38	285
2017	Project management	17	18	14	16	21	12	2	41	43	66
2017	None of the above	12	25	20	11	17	10	4	44	33	108
2014	Client contact centre	9	10	17	28	9	27	0	26	50	11
2014	Federal regulators	14	9	18	4	32	9	14	30	47	22
2014	Communications or public affairs	9	20	24	15	14	11	7	35	36	81
2014	Access to information and privacy	5	10	20	16	26	17	6	19	55	19
2014	Security	18	22	17	26	6	8	3	45	36	35
2014	Legal services	6	33	27	6	17	0	12	44	25	18
2014	Administration and operations	13	22	21	13	15	12	5	42	33	214
2014	Human resources	16	23	17	14	14	12	5	46	34	261
2014	Financial management	19	15	17	9	14	16	10	46	31	194
2014	Procurement	18	25	7	25	10	11	4	51	41	28
2014	Real property	7	41	13	14	19	7	0	51	35	15
2014	Information management	20	11	16	11	13	20	8	44	34	63
2014	Information technology	12	24	20	16	13	12	3	42	34	114
2014	Internal audit	18	32	18	8	5	12	8	62	15	39
2014	Evaluation	32	16	5	10	5	31	0	70	23	19
2014	Other services to the public	16	23	7	20	20	7	7	45	47	14
2014	None of the above	14	17	14	14	19	17	4	39	43	240

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	12	88	74
2018	Access to information and privacy	37	63	17
2018	Administration and operations	15	85	154
2018	Human resources	15	85	215
2018	Financial management	9	91	141
2018	Information technology	14	86	104
2018	Internal audit	14	86	37
2018	Data sciences	0	100	19
2018	Policy	13	87	317
2018	Project management	12	88	47
2018	None of the above	12	88	92

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	53	23
2018	Human resources	48	33
2018	Policy	37	42

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	74	23
2018	Human resources	67	33
2018	Financial management	55	14
2018	Policy	67	42

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Policy	0	42
2018	None of the above	0	11

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2018	Administration and operations	23
2018	Human resources	33
2018	Financial management	14
2018	Information technology	15
2018	Policy	42
2018	None of the above	11

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	14
2018	None of the above	0	11

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2018	Human resources	33
2018	Financial management	14
2018	Information technology	15
2018	Policy	42
2018	None of the above	11

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Total responses
2018	Administration and operations	23
2018	Human resources	33
2018	Information technology	15

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	57	23
2018	Human resources	48	33
2018	Financial management	37	14
2018	Information technology	34	15
2018	Policy	37	43
2018	None of the above	44	11

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	52	23
2018	Human resources	42	33
2018	Information technology	41	15
2018	Policy	42	43
2018	None of the above	47	11

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	75	23
2018	Human resources	39	33
2018	Financial management	43	14
2018	Information technology	44	15
2018	Policy	34	43

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	53	23
2018	Human resources	30	33
2018	Information technology	39	15
2018	Policy	44	43
2018	None of the above	54	11

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	43	23
2018	Human resources	33	33
2018	Information technology	31	15
2018	Policy	35	43

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	52	23
2018	Human resources	42	33
2018	Financial management	34	14
2018	Information technology	46	15
2018	Policy	53	43

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	30	23
2018	Human resources	26	33
2018	Information technology	44	15
2018	Policy	21	43

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Total responses
2018	Administration and operations	23
2018	Human resources	33
2018	Financial management	14
2018	Information technology	15
2018	None of the above	11

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	33
2018	None of the above	0	11

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	33
2018	Information technology	35	15
2018	Policy	16	43
2018	None of the above	0	11

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	61	23
2018	Human resources	43	33
2018	Information technology	61	15
2018	Policy	49	43

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	39	23
2018	Human resources	19	33
2018	Policy	26	43

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	14

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	60	23
2018	Human resources	57	33
2018	Financial management	57	14
2018	Information technology	65	15
2018	Policy	54	43
2018	None of the above	57	11

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	22	23
2018	Human resources	23	33
2018	Information technology	39	15
2018	Policy	21	43

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	33

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2018	Human resources	33
2018	Financial management	14
2018	Policy	43
2018	None of the above	11

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Information technology	0	15
2018	Policy	0	43

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	14
2018	Policy	14	43

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	35	23
2018	Human resources	31	33
2018	Policy	26	43

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Human resources	21	33
2018	Policy	21	43

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Information technology	0	13

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	11

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Policy	12	43
2018	None of the above	0	11

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	30	20
2018	Human resources	15	33
2018	Policy	26	43

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	36	20
2018	Financial management	0	14
2018	Policy	0	43
2018	None of the above	0	11

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	11

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	36	20
2018	Human resources	18	33
2018	Policy	28	43
2018	None of the above	0	11

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	14

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	60	20
2018	Human resources	40	33
2018	Financial management	33	14
2018	Information technology	42	13
2018	Policy	42	43

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Total responses
2018	Administration and operations	20
2018	Human resources	33
2018	Financial management	14
2018	Information technology	13
2018	None of the above	11

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	75	20
2018	Human resources	52	33
2018	Policy	68	43
2018	None of the above	56	11

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Total responses
2018	Administration and operations	20
2018	Human resources	33
2018	Financial management	14
2018	None of the above	11

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Information technology	0	13
2018	Policy	16	43

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	5	22	15	0	41	0	37	26	19
2018	Federal regulators	9	9	0	18	0	55	9	50	50	11
2018	Communications or public affairs	10	24	18	8	3	28	9	55	17	73
2018	Access to information and privacy	0	23	48	6	0	16	7	30	8	17
2018	Security	28	21	13	0	0	38	0	78	0	15
2018	Legal services	30	10	20	8	0	32	0	59	11	11
2018	Administration and operations	23	15	15	5	6	23	13	59	17	153
2018	Human resources	20	17	18	6	3	29	8	58	14	216
2018	Financial management	16	21	19	5	3	31	7	58	12	142
2018	Procurement	13	13	18	6	6	43	0	46	22	16
2018	Real property	17	31	12	6	0	33	0	72	10	17
2018	Information management	28	3	28	0	9	24	8	46	13	22
2018	Information technology	15	10	20	9	5	36	5	43	23	104
2018	Internal audit	19	13	11	6	8	29	13	56	25	37
2018	Evaluation	12	12	6	6	0	65	0	68	16	17
2018	Data sciences	17	21	15	5	0	31	11	66	9	19
2018	Policy	12	13	16	5	3	46	4	51	17	316
2018	Project management	24	22	12	0	9	27	7	69	13	47
2018	None of the above	18	15	21	4	0	36	6	56	7	91
2017	Client contact centre	25	13	23	4	4	22	9	55	12	22
2017	Federal regulators	14	7	21	7	0	35	16	43	14	14
2017	Communications or public affairs	13	13	13	8	7	35	11	48	27	73
2017	Access to information and privacy	21	10	22	5	11	20	11	44	24	18
2017	Security	27	19	19	5	9	14	8	58	18	22
2017	Legal services	9	16	25	17	9	16	9	33	34	12
2017	Administration and operations	20	21	16	5	4	25	10	62	13	192
2017	Human resources	15	15	19	8	5	28	9	48	22	212
2017	Financial management	15	17	16	6	2	27	16	58	15	163
2017	Procurement	22	12	18	0	14	34	0	52	21	14
2017	Real property	24	20	31	0	0	25	0	59	0	16
2017	Information management	14	8	17	11	5	32	12	40	30	35
2017	Information technology	15	15	17	3	6	28	14	53	17	125
2017	Internal audit	18	10	0	8	11	43	11	59	41	36
2017	Evaluation	23	9	9	0	0	43	17	79	0	11
2017	Data sciences	15	11	15	0	4	37	19	59	8	27
2017	Policy	14	7	15	4	5	40	14	47	19	284
2017	Project management	17	13	15	6	15	24	11	45	31	66
2017	None of the above	17	12	14	7	3	36	11	55	19	109
2014	Client contact centre	9	30	17	9	0	36	0	59	14	11
2014	Federal regulators	19	5	22	9	9	27	9	37	28	22
2014	Communications or public affairs	12	15	21	5	4	28	15	48	15	81
2014	Access to information and privacy	11	10	14	5	10	49	0	43	30	19
2014	Security	27	20	16	9	0	25	2	65	13	35
2014	Legal services	18	23	11	11	0	38	0	65	18	18
2014	Administration and operations	20	19	20	4	3	29	4	59	11	214
2014	Human resources	19	15	19	7	3	27	11	54	16	262
2014	Financial management	23	17	12	4	4	30	9	67	12	194
2014	Procurement	11	11	18	10	20	29	0	31	43	28
2014	Real property	7	7	0	7	0	66	13	68	32	15
2014	Information management	21	12	10	6	5	35	11	61	21	63
2014	Information technology	13	17	16	4	0	41	9	60	9	114
2014	Internal audit	16	13	20	0	3	36	12	56	5	39
2014	Evaluation	27	0	11	5	0	47	10	62	12	19
2014	Other services to the public	44	14	21	14	7	0	0	58	21	14
2014	None of the above	12	14	16	6	6	39	8	47	22	241

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	31	22	5	5	15	0	62	12	19
2018	Federal regulators	26	17	16	0	8	33	0	64	12	12
2018	Communications or public affairs	34	34	21	4	0	7	0	73	4	74
2018	Access to information and privacy	7	52	34	0	0	0	7	64	0	17
2018	Security	36	34	11	0	0	19	0	86	0	15
2018	Legal services	31	34	11	8	0	17	0	78	9	11
2018	Administration and operations	37	30	14	5	3	8	1	75	9	154
2018	Human resources	37	31	13	5	2	9	2	76	9	216
2018	Financial management	36	35	10	5	4	10	0	79	10	141
2018	Procurement	38	19	19	6	6	12	0	65	14	16
2018	Real property	41	23	6	6	0	24	0	83	8	17
2018	Information management	39	30	6	5	9	9	4	79	15	22
2018	Information technology	33	26	20	6	2	13	0	68	9	104
2018	Internal audit	28	36	19	9	3	5	0	68	12	37
2018	Evaluation	29	35	6	6	0	25	0	85	7	17
2018	Data sciences	59	26	5	0	0	10	0	94	0	19
2018	Policy	29	34	14	7	2	13	0	73	11	315
2018	Project management	40	32	8	4	5	11	0	81	10	47
2018	None of the above	32	34	10	9	0	14	1	78	11	91
2017	Client contact centre	30	31	26	4	0	9	0	66	5	22
2017	Federal regulators	14	14	37	21	0	14	0	33	24	14
2017	Communications or public affairs	34	30	17	5	3	10	0	72	9	73
2017	Access to information and privacy	26	36	11	11	6	11	0	69	19	18
2017	Security	44	14	14	5	9	9	5	68	16	22
2017	Legal services	25	24	17	17	17	0	0	50	33	12
2017	Administration and operations	37	31	16	6	2	8	1	74	9	192
2017	Human resources	29	31	17	8	5	8	2	67	14	212
2017	Financial management	35	29	15	5	2	11	2	74	8	163
2017	Procurement	22	53	6	0	0	19	0	92	0	14
2017	Real property	51	37	6	0	0	6	0	94	0	16
2017	Information management	31	26	17	9	3	14	0	67	13	35
2017	Information technology	33	33	11	6	2	14	0	77	10	125
2017	Internal audit	36	32	11	8	8	5	0	71	17	36
2017	Evaluation	65	26	0	0	0	9	0	100	0	11
2017	Data sciences	29	33	7	7	0	23	0	81	10	27
2017	Policy	34	30	13	7	3	11	2	73	11	284
2017	Project management	27	22	19	7	9	13	2	58	19	66
2017	None of the above	32	29	15	6	1	16	2	74	8	108
2014	Client contact centre	35	39	9	9	0	9	0	81	10	11
2014	Federal regulators	32	13	9	9	5	23	9	67	20	22
2014	Communications or public affairs	24	26	22	5	5	17	1	61	12	81
2014	Access to information and privacy	23	29	16	6	10	16	0	62	19	19
2014	Security	35	33	17	6	0	8	0	75	6	35
2014	Legal services	18	28	38	6	0	11	0	51	6	18
2014	Administration and operations	30	31	17	4	2	14	0	72	8	213
2014	Human resources	37	27	18	7	2	10	0	71	9	262
2014	Financial management	38	27	15	2	5	10	2	75	8	194
2014	Procurement	15	27	18	13	10	17	0	50	28	28
2014	Real property	28	47	7	6	0	13	0	86	7	15
2014	Information management	29	28	19	2	5	15	1	69	8	63
2014	Information technology	24	37	17	3	0	18	1	75	4	114
2014	Internal audit	23	36	28	0	3	3	7	66	3	39
2014	Evaluation	47	21	16	5	0	10	0	76	6	19
2014	Other services to the public	40	37	6	17	0	0	0	77	17	13
2014	None of the above	24	27	17	8	4	17	2	63	16	241

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Federal regulators	0	100	12
2018	Legal services	0	100	10
2018	Administration and operations	6	94	152
2018	Human resources	5	95	213
2018	Financial management	10	90	142
2018	Information technology	6	94	103
2018	Data sciences	0	100	19
2018	Policy	9	91	316
2018	None of the above	9	91	92

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Human resources	46	11
2018	Policy	24	30

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Human resources	54	11
2018	Policy	82	30

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Total responses
2018	Human resources	11
2018	Financial management	14
2018	Policy	30

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2018	Human resources	11
2018	Financial management	14
2018	Policy	30

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	11

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	11
2018	Financial management	0	14

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	14

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Human resources	56	11

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	Policy	21	30

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	11
2018	Policy	0	30

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Human resources	46	11
2018	Financial management	36	14
2018	Policy	43	30

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Policy	30	30

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	14
2018	Policy	0	30

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Total responses
2018	Human resources	11
2018	Financial management	14
2018	Policy	30

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	11

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Financial management	35	14

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Total responses
2018	Human resources	11
2018	Financial management	14
2018	Policy	30

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	Policy	16	30

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2018	Human resources	11
2018	Financial management	14
2018	Policy	30

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Policy	34	30

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	11
2018	Policy	0	30

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	11

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2018	Human resources	11
2018	Financial management	14
2018	Policy	30

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	14

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	11
2018	Financial management	0	14

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Human resources	54	11
2018	Policy	50	30

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	11
2018	Policy	0	30

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Financial management	45	14

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Total responses
2018	Human resources	11
2018	Financial management	14
2018	Policy	30

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	14
2018	Policy	0	30

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	30

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	14
2018	Policy	0	30

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Policy	20	30

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	11

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	11

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Policy	36	30

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	11
2018	Financial management	0	14
2018	Policy	16	30

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Financial management	47	14
2018	Policy	49	30

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Total responses
2018	Human resources	11
2018	Financial management	14
2018	Policy	30

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Financial management	41	14
2018	Policy	74	30

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	11
2018	Financial management	0	14

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	5	22	5	5	41	5	40	19	19
2018	Federal regulators	8	9	8	8	0	58	8	51	25	12
2018	Communications or public affairs	17	21	14	0	3	33	11	69	5	74
2018	Access to information and privacy	11	32	35	6	0	16	0	51	7	17
2018	Security	32	24	7	0	0	37	0	90	0	13
2018	Legal services	40	18	9	0	0	32	0	87	0	11
2018	Administration and operations	21	15	20	3	2	24	14	58	9	152
2018	Human resources	22	15	19	2	2	34	7	61	8	215
2018	Financial management	17	19	21	3	2	33	5	58	8	142
2018	Procurement	19	0	31	0	0	49	0	38	0	16
2018	Real property	28	23	17	6	0	26	0	69	8	18
2018	Information management	28	13	18	0	4	33	4	65	6	22
2018	Information technology	15	11	24	3	1	40	6	48	8	103
2018	Internal audit	16	16	14	6	0	35	13	62	11	37
2018	Evaluation	18	6	6	6	0	65	0	68	16	17
2018	Data sciences	17	21	15	5	0	31	11	66	9	19
2018	Policy	13	9	20	2	3	49	4	47	11	314
2018	Project management	15	13	20	4	0	38	10	54	8	47
2018	None of the above	18	11	19	1	3	40	8	55	9	91
2017	Client contact centre	21	30	18	0	8	13	9	66	11	22
2017	Federal regulators	28	8	14	0	0	50	0	71	0	14
2017	Communications or public affairs	13	11	12	0	5	50	9	58	12	73
2017	Access to information and privacy	21	10	22	5	0	26	16	53	9	18
2017	Security	27	14	28	0	0	27	4	59	0	22
2017	Legal services	0	8	42	17	0	25	9	12	26	12
2017	Administration and operations	21	22	17	2	2	30	8	67	5	193
2017	Human resources	18	15	17	4	2	36	8	59	12	212
2017	Financial management	15	16	17	2	2	34	14	60	7	163
2017	Procurement	21	7	20	12	6	34	0	42	27	14
2017	Real property	25	19	18	0	0	38	0	71	0	16
2017	Information management	12	8	14	9	3	46	8	44	25	35
2017	Information technology	15	16	21	1	5	31	11	54	10	125
2017	Internal audit	15	13	5	0	8	38	21	67	20	36
2017	Evaluation	21	0	8	0	0	63	8	73	0	12
2017	Data sciences	15	19	11	0	0	41	15	75	0	27
2017	Policy	15	6	13	3	2	51	10	54	13	284
2017	Project management	11	13	23	0	4	38	11	47	8	65
2017	None of the above	12	12	21	2	0	47	5	51	4	109
2014	Client contact centre	0	37	19	9	0	27	9	57	14	11
2014	Federal regulators	18	9	13	0	0	55	4	67	0	22
2014	Communications or public affairs	14	8	16	5	1	47	9	49	14	81
2014	Access to information and privacy	17	14	21	5	5	39	0	51	15	19
2014	Security	26	22	18	0	0	34	0	73	0	35
2014	Legal services	18	16	28	6	0	32	0	50	8	18
2014	Administration and operations	17	16	18	2	1	40	5	60	7	214
2014	Human resources	16	13	19	4	2	36	10	53	11	262
2014	Financial management	19	10	14	3	4	37	13	59	13	194
2014	Procurement	7	23	15	10	7	36	3	49	27	28
2014	Real property	0	7	6	0	0	67	20	55	0	15
2014	Information management	20	6	16	2	2	47	7	58	7	63
2014	Information technology	15	13	17	3	1	41	10	58	8	113
2014	Internal audit	16	10	13	0	0	48	12	67	0	39
2014	Evaluation	21	6	5	0	5	57	5	72	14	19
2014	Other services to the public	37	14	21	9	0	19	0	64	11	14
2014	None of the above	11	11	15	2	2	50	8	53	11	240

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	26	32	5	5	10	0	53	11	19
2018	Federal regulators	26	17	16	8	0	33	0	64	12	12
2018	Communications or public affairs	41	29	18	1	1	9	0	77	3	74
2018	Access to information and privacy	11	49	41	0	0	0	0	59	0	17
2018	Security	40	20	12	0	0	28	0	83	0	14
2018	Legal services	31	43	9	0	0	17	0	89	0	11
2018	Administration and operations	34	30	16	3	3	10	4	75	6	154
2018	Human resources	35	30	15	4	2	14	2	76	7	214
2018	Financial management	35	33	12	3	2	14	0	80	6	141
2018	Procurement	45	12	18	0	6	18	0	70	8	16
2018	Real property	44	28	6	6	0	15	0	86	7	18
2018	Information management	39	36	9	0	4	9	4	85	5	22
2018	Information technology	34	26	19	3	2	16	0	72	5	104
2018	Internal audit	26	50	16	3	0	3	3	80	3	37
2018	Evaluation	36	28	6	6	0	25	0	85	7	17
2018	Data sciences	54	26	10	0	0	10	0	89	0	19
2018	Policy	31	33	14	4	2	16	0	76	7	316
2018	Project management	38	26	17	4	0	14	0	75	5	46
2018	None of the above	33	26	16	5	1	15	4	72	7	91
2017	Client contact centre	26	41	19	0	5	9	0	74	5	21
2017	Federal regulators	35	15	0	0	0	50	0	100	0	14
2017	Communications or public affairs	43	24	11	3	3	16	0	80	7	72
2017	Access to information and privacy	26	36	16	5	0	17	0	74	6	18
2017	Security	45	14	27	0	0	14	0	68	0	22
2017	Legal services	17	41	17	17	0	8	0	63	19	12
2017	Administration and operations	41	33	13	3	2	9	1	81	5	193
2017	Human resources	29	35	16	3	3	12	2	74	7	212
2017	Financial management	36	30	15	0	2	13	5	80	2	163
2017	Procurement	23	34	18	6	0	19	0	70	8	14
2017	Real property	38	50	12	0	0	0	0	88	0	16
2017	Information management	31	29	8	6	3	20	3	78	11	35
2017	Information technology	31	33	17	2	3	14	0	75	6	125
2017	Internal audit	45	21	13	6	5	7	3	74	12	36
2017	Evaluation	52	32	8	0	0	8	0	91	0	12
2017	Data sciences	31	31	8	8	0	19	4	80	10	26
2017	Policy	38	25	12	5	2	17	2	77	8	284
2017	Project management	26	31	16	6	1	17	3	71	9	65
2017	None of the above	28	33	19	1	0	16	2	75	1	109
2014	Client contact centre	17	47	10	9	0	9	9	78	11	11
2014	Federal regulators	37	27	9	0	0	23	4	88	0	22
2014	Communications or public affairs	27	27	17	4	1	21	2	71	6	81
2014	Access to information and privacy	28	15	31	0	5	22	0	55	6	19
2014	Security	32	33	20	3	0	11	0	74	3	35
2014	Legal services	18	33	33	6	0	11	0	57	6	18
2014	Administration and operations	32	26	18	1	2	18	1	73	4	214
2014	Human resources	37	27	16	3	2	16	1	76	5	262
2014	Financial management	37	28	13	3	3	13	2	78	7	194
2014	Procurement	15	29	25	3	7	17	3	56	12	28
2014	Real property	14	73	0	0	0	13	0	100	0	15
2014	Information management	33	22	15	3	2	23	2	74	6	63
2014	Information technology	27	28	16	4	1	22	2	73	6	113
2014	Internal audit	34	33	16	0	0	7	10	81	0	39
2014	Evaluation	47	27	10	0	5	10	0	83	6	19
2014	Other services to the public	37	20	21	9	0	14	0	66	10	14
2014	None of the above	24	31	16	3	2	21	3	73	6	240

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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	32	5	5	5	0	0	85	10	19
2018	Federal regulators	50	34	0	8	8	0	0	84	16	12
2018	Communications or public affairs	71	19	1	5	1	3	0	92	6	74
2018	Access to information and privacy	51	11	17	8	13	0	0	62	21	17
2018	Security	60	27	0	6	0	8	0	94	6	15
2018	Legal services	73	27	0	0	0	0	0	100	0	11
2018	Administration and operations	65	20	7	3	6	0	1	85	8	151
2018	Human resources	63	20	9	4	3	0	0	84	7	212
2018	Financial management	54	25	11	6	2	1	1	80	8	140
2018	Procurement	81	6	0	6	6	0	0	87	13	16
2018	Real property	83	7	6	0	0	5	0	94	0	16
2018	Information management	63	19	9	9	0	0	0	82	9	22
2018	Information technology	56	21	7	7	5	2	1	80	12	102
2018	Internal audit	65	16	5	9	3	2	0	83	12	37
2018	Evaluation	76	18	6	0	0	0	0	94	0	17
2018	Data sciences	61	17	17	5	0	0	0	78	5	18
2018	Policy	62	21	6	3	5	2	0	85	9	312
2018	Project management	71	18	5	4	2	0	0	89	6	46
2018	None of the above	54	28	13	3	2	0	0	82	5	91
2017	Client contact centre	45	37	13	5	0	0	0	82	5	21
2017	Federal regulators	43	29	7	7	14	0	0	72	21	14
2017	Communications or public affairs	70	17	6	6	0	1	0	88	6	73
2017	Access to information and privacy	67	27	0	5	0	0	0	95	5	18
2017	Security	50	31	0	5	9	0	5	85	15	22
2017	Legal services	51	16	16	16	0	0	0	67	16	12
2017	Administration and operations	68	14	10	3	4	1	0	83	7	192
2017	Human resources	56	26	8	5	4	1	0	83	9	212
2017	Financial management	56	24	13	4	2	1	0	81	6	163
2017	Procurement	55	11	14	6	15	0	0	65	21	14
2017	Real property	50	19	25	6	0	0	0	69	6	16
2017	Information management	61	18	3	6	9	3	0	82	15	34
2017	Information technology	54	23	13	3	5	2	0	79	8	125
2017	Internal audit	65	17	13	0	5	0	0	82	5	36
2017	Evaluation	85	15	0	0	0	0	0	100	0	12
2017	Data sciences	41	29	19	11	0	0	0	70	11	27
2017	Policy	59	23	10	3	4	2	0	84	7	285
2017	Project management	63	11	10	9	6	2	0	75	15	66
2017	None of the above	63	17	9	8	1	2	0	82	9	109

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	38	18	5	5	0	0	71	11	18
2018	Federal regulators	8	50	8	0	8	26	0	78	11	12
2018	Communications or public affairs	40	47	9	4	0	0	0	86	4	72
2018	Access to information and privacy	17	47	30	6	0	0	0	64	6	17
2018	Security	37	53	5	5	0	0	0	90	5	15
2018	Legal services	38	43	8	11	0	0	0	82	11	11
2018	Administration and operations	41	34	13	7	3	1	1	76	10	152
2018	Human resources	34	42	11	6	2	4	0	80	9	215
2018	Financial management	31	41	14	8	1	4	1	76	10	140
2018	Procurement	19	45	18	6	0	12	0	72	7	16
2018	Real property	44	21	11	11	12	0	0	65	23	18
2018	Information management	34	28	16	9	0	13	0	71	11	22
2018	Information technology	23	48	17	7	3	2	0	73	10	103
2018	Internal audit	29	47	11	8	0	3	2	79	9	37
2018	Evaluation	23	35	18	12	0	13	0	66	13	17
2018	Data sciences	48	31	11	5	0	5	0	83	5	19
2018	Policy	32	40	13	8	1	5	0	76	10	316
2018	Project management	50	36	8	0	0	6	0	91	0	47
2018	None of the above	36	34	14	11	2	3	0	72	14	92
2017	Client contact centre	26	56	13	4	0	0	0	82	4	22
2017	Federal regulators	21	29	0	21	14	7	9	59	41	14
2017	Communications or public affairs	38	45	7	5	3	3	0	85	8	73
2017	Access to information and privacy	18	56	17	10	0	0	0	73	10	17
2017	Security	27	32	28	0	14	0	0	59	14	22
2017	Legal services	50	25	9	8	9	0	0	75	17	12
2017	Administration and operations	38	40	10	6	3	2	1	81	9	192
2017	Human resources	31	45	9	5	5	5	0	80	10	212
2017	Financial management	29	46	14	7	2	2	0	77	9	163
2017	Procurement	39	33	14	14	0	0	0	73	14	14
2017	Real property	36	44	0	7	13	0	0	79	21	16
2017	Information management	25	44	20	5	3	3	0	71	9	35
2017	Information technology	19	46	23	6	3	3	0	67	9	125
2017	Internal audit	41	21	20	7	8	3	0	64	16	36
2017	Evaluation	68	15	9	0	0	8	0	91	0	12
2017	Data sciences	26	52	4	11	0	8	0	84	12	27
2017	Policy	28	49	10	7	4	2	0	78	11	285
2017	Project management	35	43	6	4	4	6	2	84	9	66
2017	None of the above	31	41	14	10	1	3	1	74	11	109

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	46	5	7	15	0	0	73	22	19
2018	Federal regulators	25	43	16	8	8	0	0	67	16	12
2018	Communications or public affairs	30	44	11	9	5	0	0	75	14	73
2018	Access to information and privacy	7	46	18	23	6	0	0	53	29	17
2018	Security	29	55	5	11	0	0	0	84	11	15
2018	Legal services	39	9	35	8	9	0	0	48	17	11
2018	Administration and operations	33	38	11	9	8	1	0	71	17	151
2018	Human resources	30	37	12	15	5	2	0	68	20	214
2018	Financial management	27	34	17	15	3	4	0	63	19	141
2018	Procurement	12	26	31	0	25	6	0	40	27	16
2018	Real property	22	33	23	15	6	0	0	55	22	18
2018	Information management	28	36	10	9	9	5	4	70	19	22
2018	Information technology	24	34	21	13	7	1	0	59	20	104
2018	Internal audit	26	52	6	6	6	5	0	82	12	37
2018	Evaluation	35	46	6	0	6	7	0	88	6	17
2018	Data sciences	42	43	10	5	0	0	0	85	5	19
2018	Policy	28	37	17	11	5	3	0	66	16	318
2018	Project management	30	38	17	2	6	7	0	73	9	47
2018	None of the above	24	41	17	13	5	0	0	65	18	92
2017	Client contact centre	13	43	26	17	0	0	0	56	17	22
2017	Federal regulators	13	29	23	21	7	7	0	45	30	14
2017	Communications or public affairs	29	39	11	14	8	0	0	67	22	73
2017	Access to information and privacy	5	32	25	22	16	0	0	38	38	18
2017	Security	18	45	9	14	14	0	0	63	28	22
2017	Legal services	25	17	16	8	33	0	0	42	42	12
2017	Administration and operations	33	34	17	11	5	0	0	67	16	192
2017	Human resources	14	42	14	18	11	2	0	57	29	212
2017	Financial management	25	42	15	14	4	2	0	67	18	163
2017	Procurement	15	41	20	24	0	0	0	56	24	14
2017	Real property	37	38	19	6	0	0	0	75	6	16
2017	Information management	20	40	21	16	3	0	0	60	19	35
2017	Information technology	17	45	19	10	6	2	1	64	16	125
2017	Internal audit	25	35	12	19	8	0	0	61	27	36
2017	Evaluation	62	23	8	8	0	0	0	84	8	12
2017	Data sciences	15	45	15	18	4	4	0	62	23	27
2017	Policy	19	44	12	14	8	2	0	65	23	281
2017	Project management	14	39	21	11	11	3	0	55	23	65
2017	None of the above	26	28	19	22	4	2	1	55	26	108

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	36	27	12	10	0	0	51	22	19
2018	Federal regulators	16	25	8	34	17	0	0	41	51	12
2018	Communications or public affairs	15	30	26	10	17	0	1	46	28	74
2018	Access to information and privacy	18	29	25	18	10	0	0	47	28	17
2018	Security	21	44	6	7	22	0	0	65	29	15
2018	Legal services	11	36	8	28	17	0	0	47	45	11
2018	Administration and operations	19	28	18	16	16	1	2	49	33	153
2018	Human resources	22	30	23	11	14	0	1	52	25	215
2018	Financial management	25	24	20	13	15	0	2	50	29	141
2018	Procurement	34	33	13	13	6	0	0	68	20	15
2018	Real property	33	21	28	17	0	0	0	55	17	18
2018	Information management	22	22	28	28	0	0	0	44	28	21
2018	Information technology	15	20	27	16	21	0	1	36	37	103
2018	Internal audit	21	30	24	16	8	0	0	51	24	37
2018	Evaluation	20	35	29	12	0	6	0	58	12	17
2018	Data sciences	41	21	16	11	10	0	0	62	22	18
2018	Policy	22	29	23	11	14	0	1	51	26	314
2018	Project management	15	29	37	8	9	0	2	46	17	47
2018	None of the above	23	26	22	9	14	1	4	52	25	91
2017	Client contact centre	17	0	22	25	31	0	5	18	59	22
2017	Federal regulators	13	21	37	14	0	7	8	40	17	14
2017	Communications or public affairs	17	20	24	18	19	0	2	38	38	73
2017	Access to information and privacy	30	27	32	5	5	0	0	57	11	18
2017	Security	10	46	14	13	18	0	0	56	31	22
2017	Legal services	0	17	26	25	33	0	0	17	58	12
2017	Administration and operations	19	16	21	20	21	0	3	37	42	193
2017	Human resources	20	30	21	9	18	1	2	50	28	210
2017	Financial management	25	28	25	9	10	0	3	55	20	163
2017	Procurement	13	40	14	20	14	0	0	53	33	14
2017	Real property	6	37	44	0	13	0	0	43	13	16
2017	Information management	18	32	30	12	9	0	0	50	20	34
2017	Information technology	25	21	25	11	14	1	3	48	26	125
2017	Internal audit	15	29	18	19	13	0	5	46	35	36
2017	Evaluation	24	23	54	0	0	0	0	46	0	12
2017	Data sciences	31	23	11	19	16	0	0	54	35	26
2017	Policy	28	23	20	12	15	1	1	53	27	284
2017	Project management	25	29	15	16	13	0	1	54	30	64
2017	None of the above	32	23	22	6	15	0	2	56	22	109

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	10	31	27	10	0	0	31	38	19
2018	Federal regulators	25	17	18	25	16	0	0	41	41	12
2018	Communications or public affairs	7	19	34	32	7	0	0	26	39	74
2018	Access to information and privacy	14	13	28	28	17	0	0	27	45	17
2018	Security	22	23	36	13	5	0	0	46	18	15
2018	Legal services	0	66	25	0	10	0	0	66	10	11
2018	Administration and operations	12	32	33	9	13	1	0	45	22	153
2018	Human resources	8	25	34	22	10	0	1	34	32	216
2018	Financial management	14	25	27	23	12	0	0	38	35	142
2018	Procurement	12	0	43	26	19	0	0	12	45	16
2018	Real property	17	11	32	29	12	0	0	28	40	18
2018	Information management	23	24	35	9	9	0	0	47	18	22
2018	Information technology	8	21	35	20	16	0	0	29	36	104
2018	Internal audit	8	30	29	30	3	0	0	38	33	37
2018	Evaluation	20	41	23	6	6	6	0	64	12	17
2018	Data sciences	12	31	16	36	5	0	0	44	41	19
2018	Policy	8	21	36	19	14	0	1	30	34	316
2018	Project management	9	13	33	28	17	0	0	22	45	46
2018	None of the above	10	22	36	16	16	0	1	32	32	92
2017	Client contact centre	9	14	39	25	13	0	0	23	38	22
2017	Federal regulators	7	34	21	14	16	0	8	45	32	14
2017	Communications or public affairs	18	26	22	20	13	0	1	45	33	73
2017	Access to information and privacy	11	20	27	22	21	0	0	31	42	18
2017	Security	5	33	27	23	14	0	0	37	36	22
2017	Legal services	34	25	41	0	0	0	0	59	0	12
2017	Administration and operations	14	34	28	12	11	0	1	49	23	193
2017	Human resources	9	23	32	19	16	0	0	33	35	209
2017	Financial management	13	31	33	14	9	0	0	44	22	163
2017	Procurement	33	35	8	18	6	0	0	68	24	14
2017	Real property	6	24	40	18	12	0	0	30	30	16
2017	Information management	26	24	16	22	12	0	0	50	34	35
2017	Information technology	14	34	28	14	10	0	0	48	24	125
2017	Internal audit	15	22	28	21	13	0	0	37	34	36
2017	Evaluation	22	23	32	23	0	0	0	45	23	12
2017	Data sciences	4	33	26	33	4	0	0	37	37	27
2017	Policy	7	28	30	19	15	0	0	35	35	285
2017	Project management	6	24	32	26	10	0	2	31	36	65
2017	None of the above	9	24	27	25	14	0	1	33	39	107

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	26	26	7	15	0	5	50	23	19
2018	Federal regulators	16	25	34	16	8	0	0	41	25	12
2018	Communications or public affairs	9	27	31	26	8	0	0	36	34	74
2018	Access to information and privacy	14	6	58	12	11	0	0	19	23	17
2018	Security	19	25	43	8	5	0	0	44	13	15
2018	Legal services	11	51	20	19	0	0	0	61	19	11
2018	Administration and operations	18	29	30	9	13	1	0	48	22	153
2018	Human resources	12	24	33	18	11	0	1	37	29	213
2018	Financial management	17	28	31	15	9	0	0	45	25	141
2018	Procurement	18	0	31	25	26	0	0	18	51	16
2018	Real property	17	27	32	18	6	0	0	44	24	18
2018	Information management	25	32	25	13	0	0	4	60	14	22
2018	Information technology	12	25	29	20	13	0	2	37	33	104
2018	Internal audit	14	38	26	14	6	0	2	53	20	37
2018	Evaluation	49	17	17	6	6	0	6	70	12	17
2018	Data sciences	13	17	32	27	10	0	0	30	38	18
2018	Policy	10	27	30	20	11	0	1	38	32	313
2018	Project management	9	19	33	18	19	0	2	29	38	47
2018	None of the above	9	31	29	19	11	0	1	40	31	91
2017	Client contact centre	9	18	43	22	9	0	0	27	31	22
2017	Federal regulators	14	28	35	0	16	0	8	45	17	14
2017	Communications or public affairs	17	34	17	19	11	0	2	52	31	73
2017	Access to information and privacy	20	10	49	11	10	0	0	30	21	18
2017	Security	18	23	37	14	8	0	0	41	23	22
2017	Legal services	26	25	41	0	0	0	8	55	0	12
2017	Administration and operations	15	38	19	13	13	1	1	54	27	193
2017	Human resources	9	26	27	19	19	0	0	35	38	211
2017	Financial management	17	33	30	14	5	0	2	51	19	162
2017	Procurement	15	31	38	0	6	0	11	51	6	14
2017	Real property	6	50	26	12	6	0	0	56	18	16
2017	Information management	14	23	20	26	17	0	0	37	43	35
2017	Information technology	20	34	19	15	9	0	2	55	25	123
2017	Internal audit	27	26	28	8	11	0	0	53	19	36
2017	Evaluation	14	62	16	8	0	0	0	76	8	12
2017	Data sciences	12	23	30	23	12	0	0	35	35	26
2017	Policy	10	31	30	18	11	0	0	41	29	285
2017	Project management	14	18	35	23	8	0	2	33	32	65
2017	None of the above	11	26	33	16	13	0	1	38	29	108

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	10	5	27	31	0	0	37	58	19
2018	Federal regulators	8	25	35	25	8	0	0	33	33	12
2018	Communications or public affairs	6	28	30	24	11	0	0	34	35	74
2018	Access to information and privacy	14	13	17	22	34	0	0	27	56	17
2018	Security	19	18	29	34	0	0	0	37	34	15
2018	Legal services	9	29	8	27	19	8	0	41	50	11
2018	Administration and operations	16	28	28	14	14	0	1	44	28	152
2018	Human resources	11	22	30	20	14	1	1	34	36	217
2018	Financial management	13	28	26	19	14	0	0	41	33	140
2018	Procurement	12	12	6	31	39	0	0	24	70	16
2018	Real property	16	23	21	28	12	0	0	39	40	18
2018	Information management	20	9	26	21	19	0	5	31	42	22
2018	Information technology	8	20	25	22	24	0	1	27	47	101
2018	Internal audit	11	15	35	36	0	3	0	27	37	37
2018	Evaluation	49	12	22	6	6	6	0	64	12	17
2018	Data sciences	17	27	10	25	15	0	6	47	42	19
2018	Policy	13	24	28	16	15	2	1	39	33	315
2018	Project management	6	6	43	22	20	2	2	12	43	47
2018	None of the above	9	25	25	20	19	0	2	35	40	91
2017	Client contact centre	4	18	40	16	22	0	0	22	38	22
2017	Federal regulators	14	28	14	23	14	0	8	45	40	14
2017	Communications or public affairs	18	18	27	12	23	0	3	37	36	72
2017	Access to information and privacy	0	5	25	42	27	0	0	5	69	18
2017	Security	5	18	41	14	23	0	0	23	37	22
2017	Legal services	34	25	24	17	0	0	0	59	17	12
2017	Administration and operations	17	34	20	13	13	0	3	53	27	193
2017	Human resources	10	20	21	26	21	1	1	31	48	211
2017	Financial management	17	33	18	19	14	0	0	50	32	163
2017	Procurement	15	48	14	18	6	0	0	62	24	14
2017	Real property	13	13	7	48	13	0	7	28	65	15
2017	Information management	9	14	20	29	25	0	3	24	56	35
2017	Information technology	18	19	32	18	12	1	0	37	30	125
2017	Internal audit	12	22	31	16	16	0	3	35	33	36
2017	Evaluation	37	24	16	23	0	0	0	61	23	12
2017	Data sciences	19	37	7	33	4	0	0	56	37	27
2017	Policy	12	31	21	20	14	0	2	44	34	285
2017	Project management	11	17	21	26	23	0	2	29	50	65
2017	None of the above	14	21	29	21	11	0	4	37	34	107

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	21	21	0	5	0	10	71	6	19
2018	Federal regulators	33	33	9	16	8	0	0	66	25	12
2018	Communications or public affairs	35	40	10	8	3	1	3	78	11	73
2018	Access to information and privacy	26	26	12	18	18	0	0	53	36	16
2018	Security	44	14	6	23	0	0	15	67	26	14
2018	Legal services	40	25	36	0	0	0	0	64	0	11
2018	Administration and operations	32	36	16	10	2	0	4	71	13	151
2018	Human resources	34	26	19	10	6	0	5	63	17	214
2018	Financial management	35	25	21	8	8	1	3	62	16	141
2018	Procurement	32	31	12	6	19	0	0	63	25	16
2018	Real property	17	49	29	6	0	0	0	65	6	18
2018	Information management	37	22	9	9	5	0	19	73	16	22
2018	Information technology	34	25	21	6	9	0	5	62	16	104
2018	Internal audit	27	25	30	8	3	0	8	56	12	37
2018	Evaluation	59	17	19	0	0	6	0	80	0	17
2018	Data sciences	48	24	17	6	0	0	6	76	6	17
2018	Policy	19	33	24	13	8	1	2	54	22	311
2018	Project management	26	25	23	12	8	0	4	54	21	47
2018	None of the above	26	31	21	11	7	1	2	59	19	90
2017	Client contact centre	31	29	9	12	4	0	14	70	20	22
2017	Federal regulators	7	49	37	0	0	0	8	60	0	14
2017	Communications or public affairs	40	25	15	9	6	0	5	68	16	73
2017	Access to information and privacy	30	22	27	5	10	0	5	55	16	18
2017	Security	28	22	22	10	8	0	9	56	20	22
2017	Legal services	50	42	0	0	0	0	8	100	0	12
2017	Administration and operations	39	27	9	7	7	1	9	74	16	191
2017	Human resources	28	22	23	10	7	0	9	55	20	210
2017	Financial management	29	39	16	8	2	1	5	72	11	162
2017	Procurement	15	14	26	12	8	0	26	38	26	14
2017	Real property	12	51	13	12	12	0	0	63	24	16
2017	Information management	37	35	3	5	6	0	14	83	13	35
2017	Information technology	48	27	11	7	7	0	1	75	14	125
2017	Internal audit	45	21	11	13	8	0	3	68	21	36
2017	Evaluation	46	15	16	23	0	0	0	61	23	12
2017	Data sciences	43	27	19	7	0	0	4	72	8	26
2017	Policy	22	32	20	15	8	1	3	56	24	284
2017	Project management	30	23	19	15	9	0	5	55	25	64
2017	None of the above	24	29	19	16	7	1	5	56	24	107

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	30	26	0	12	0	0	62	12	19
2018	Federal regulators	16	33	18	16	16	0	0	49	33	12
2018	Communications or public affairs	32	24	26	12	7	0	0	56	18	74
2018	Access to information and privacy	17	30	19	17	17	0	0	48	33	17
2018	Security	32	27	13	27	0	0	0	60	27	15
2018	Legal services	38	34	19	9	0	0	0	72	9	11
2018	Administration and operations	27	34	18	12	9	0	0	61	22	152
2018	Human resources	30	21	26	13	9	1	0	52	22	215
2018	Financial management	24	24	27	9	15	0	0	49	24	141
2018	Procurement	18	25	18	19	20	0	0	43	39	16
2018	Real property	21	38	36	5	0	0	0	59	5	18
2018	Information management	29	40	9	9	9	0	5	72	19	22
2018	Information technology	22	25	29	11	14	0	0	47	24	104
2018	Internal audit	22	30	28	16	3	0	0	52	19	36
2018	Evaluation	48	6	41	0	0	6	0	57	0	17
2018	Data sciences	39	25	20	15	0	0	0	65	15	19
2018	Policy	14	29	30	15	10	0	1	44	26	316
2018	Project management	22	32	16	21	8	0	0	54	30	47
2018	None of the above	15	37	22	12	15	0	0	51	27	92
2017	Client contact centre	41	22	14	14	9	0	0	63	23	21
2017	Federal regulators	22	21	37	7	14	0	0	43	21	14
2017	Communications or public affairs	26	24	31	13	6	0	0	50	20	72
2017	Access to information and privacy	16	36	33	5	10	0	0	52	15	18
2017	Security	23	37	18	4	18	0	0	60	22	22
2017	Legal services	34	24	17	9	16	0	0	58	25	12
2017	Administration and operations	29	30	23	10	8	0	1	59	18	191
2017	Human resources	27	25	22	13	12	0	1	52	25	211
2017	Financial management	30	35	20	13	2	0	0	65	15	161
2017	Procurement	53	20	7	6	13	0	0	73	19	14
2017	Real property	12	37	21	18	12	0	0	49	30	16
2017	Information management	43	11	19	6	21	0	0	54	26	35
2017	Information technology	27	35	20	9	7	0	2	63	16	125
2017	Internal audit	33	20	24	18	5	0	0	52	24	36
2017	Evaluation	29	31	16	16	8	0	0	60	24	12
2017	Data sciences	26	34	26	14	0	0	0	60	14	27
2017	Policy	18	27	27	17	10	0	0	45	28	284
2017	Project management	25	25	29	11	10	0	0	50	21	64
2017	None of the above	21	32	19	18	10	0	0	53	27	108

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	17	27	12	5	5	0	53	19	18
2018	Federal regulators	18	46	9	27	0	0	0	64	27	11
2018	Communications or public affairs	18	37	32	11	1	0	0	55	13	73
2018	Access to information and privacy	25	30	34	11	0	0	0	55	11	17
2018	Security	29	25	33	0	6	7	0	58	7	14
2018	Legal services	29	32	39	0	0	0	0	61	0	11
2018	Administration and operations	34	35	19	6	3	1	2	71	10	154
2018	Human resources	27	35	24	6	5	0	1	64	12	212
2018	Financial management	25	40	22	8	4	1	1	66	12	139
2018	Procurement	32	19	31	13	6	0	0	50	19	16
2018	Real property	16	23	35	15	11	0	0	39	26	18
2018	Information management	38	40	9	13	0	0	0	78	13	22
2018	Information technology	20	39	24	10	5	0	2	60	15	104
2018	Internal audit	32	30	27	3	3	3	2	66	6	37
2018	Evaluation	47	30	13	0	6	6	0	81	6	17
2018	Data sciences	39	25	25	10	0	0	0	65	10	19
2018	Policy	23	42	22	8	5	1	0	66	12	315
2018	Project management	16	37	29	10	6	0	2	55	16	47
2018	None of the above	27	32	20	15	5	0	1	59	20	92
2017	Client contact centre	26	33	23	9	9	0	0	59	18	21
2017	Federal regulators	28	28	14	22	7	0	0	56	29	14
2017	Communications or public affairs	30	29	20	13	7	0	1	60	20	72
2017	Access to information and privacy	25	27	27	11	11	0	0	51	22	18
2017	Security	22	41	14	5	14	0	5	66	19	22
2017	Legal services	25	16	33	17	8	0	0	41	25	12
2017	Administration and operations	39	32	16	9	3	0	1	72	12	191
2017	Human resources	17	37	23	12	8	1	2	56	21	211
2017	Financial management	24	42	23	6	4	1	1	67	10	161
2017	Procurement	36	26	30	0	8	0	0	62	8	14
2017	Real property	12	45	25	6	13	0	0	56	19	16
2017	Information management	26	28	14	20	12	0	0	54	32	35
2017	Information technology	24	29	26	12	6	1	1	54	19	125
2017	Internal audit	46	12	26	8	8	0	0	58	16	36
2017	Evaluation	61	16	15	0	8	0	0	77	8	12
2017	Data sciences	15	39	19	19	4	4	0	56	24	26
2017	Policy	27	32	24	12	5	1	0	60	16	284
2017	Project management	16	34	28	14	9	0	0	50	22	65
2017	None of the above	29	29	24	9	8	0	2	59	17	107

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	39	22	16	18	5	0	0	61	23	18
2018	Federal regulators	18	36	28	9	9	0	0	54	18	11
2018	Communications or public affairs	14	30	35	17	4	0	0	44	21	73
2018	Access to information and privacy	14	36	33	6	11	0	0	50	17	17
2018	Security	15	34	37	8	6	0	0	49	15	14
2018	Legal services	18	63	19	0	0	0	0	81	0	11
2018	Administration and operations	22	31	26	13	7	0	1	53	20	154
2018	Human resources	18	29	32	13	6	0	2	48	19	212
2018	Financial management	20	37	27	12	3	0	1	58	15	138
2018	Procurement	25	7	31	38	0	0	0	32	38	16
2018	Real property	10	38	34	12	6	0	0	48	18	18
2018	Information management	24	29	16	18	13	0	0	53	31	22
2018	Information technology	14	31	28	17	10	0	0	45	27	104
2018	Internal audit	27	21	25	19	6	0	2	49	25	37
2018	Evaluation	35	49	6	0	6	6	0	88	6	17
2018	Data sciences	17	27	20	31	5	0	0	44	36	19
2018	Policy	18	36	26	11	8	1	0	54	20	316
2018	Project management	7	31	38	22	2	0	0	38	24	47
2018	None of the above	14	26	28	18	12	0	1	41	31	92
2017	Client contact centre	14	27	26	24	9	0	0	41	33	21
2017	Federal regulators	28	49	7	16	0	0	0	77	16	14
2017	Communications or public affairs	22	29	22	21	6	0	0	50	27	72
2017	Access to information and privacy	0	40	27	11	21	0	0	40	32	18
2017	Security	23	27	23	9	19	0	0	50	28	22
2017	Legal services	34	32	0	26	8	0	0	66	34	12
2017	Administration and operations	28	31	22	12	7	0	1	58	19	191
2017	Human resources	12	28	27	13	19	0	1	40	33	210
2017	Financial management	18	33	31	14	4	0	0	52	18	161
2017	Procurement	30	28	24	18	0	0	0	58	18	14
2017	Real property	0	30	45	6	20	0	0	30	26	16
2017	Information management	18	28	17	17	20	0	0	46	37	35
2017	Information technology	19	29	22	20	8	1	2	49	28	125
2017	Internal audit	30	33	18	6	11	3	0	64	17	35
2017	Evaluation	46	38	8	8	0	0	0	84	8	12
2017	Data sciences	24	34	7	27	8	0	0	58	35	26
2017	Policy	20	33	20	21	6	0	0	52	27	285
2017	Project management	14	15	31	28	11	0	2	29	39	65
2017	None of the above	22	23	28	21	6	0	1	45	27	107

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	22	17	18	5	0	0	60	23	18
2018	Federal regulators	64	9	9	9	9	0	0	73	18	11
2018	Communications or public affairs	21	40	22	17	0	0	0	61	17	73
2018	Access to information and privacy	15	32	24	18	12	0	0	46	30	16
2018	Security	27	38	14	15	6	0	0	65	21	14
2018	Legal services	37	34	20	9	0	0	0	71	9	11
2018	Administration and operations	24	32	25	10	7	0	2	57	17	153
2018	Human resources	25	34	21	10	7	0	2	61	18	213
2018	Financial management	23	34	23	12	7	0	0	57	19	139
2018	Procurement	26	18	30	19	6	0	0	45	25	16
2018	Real property	33	11	34	10	11	0	0	44	22	18
2018	Information management	25	33	17	8	13	0	5	60	22	22
2018	Information technology	18	33	21	16	9	0	3	53	26	104
2018	Internal audit	36	20	16	19	6	0	2	57	26	36
2018	Evaluation	52	26	11	0	6	6	0	82	6	17
2018	Data sciences	29	41	21	5	5	0	0	69	10	19
2018	Policy	21	33	27	12	7	1	0	54	19	317
2018	Project management	20	29	28	9	12	0	2	50	22	47
2018	None of the above	28	22	26	13	11	0	0	50	24	91
2017	Client contact centre	19	42	22	5	13	0	0	60	18	21
2017	Federal regulators	42	21	14	0	23	0	0	63	23	14
2017	Communications or public affairs	27	29	21	14	9	0	0	56	23	72
2017	Access to information and privacy	11	37	37	10	5	0	0	48	16	18
2017	Security	18	41	23	5	14	0	0	59	19	22
2017	Legal services	25	16	25	17	16	0	0	41	33	12
2017	Administration and operations	34	30	20	9	6	1	1	65	15	191
2017	Human resources	19	24	27	14	14	0	2	44	28	212
2017	Financial management	18	40	19	16	7	0	1	58	23	161
2017	Procurement	29	39	7	24	0	0	0	68	24	14
2017	Real property	13	36	32	19	0	0	0	50	19	16
2017	Information management	15	24	29	15	14	0	3	40	30	34
2017	Information technology	26	31	21	12	9	0	2	57	22	125
2017	Internal audit	38	30	0	21	8	3	0	70	30	36
2017	Evaluation	69	15	7	0	8	0	0	85	8	12
2017	Data sciences	27	15	15	27	15	0	0	42	42	26
2017	Policy	26	28	19	16	11	0	0	54	27	284
2017	Project management	12	30	24	22	12	0	0	42	34	65
2017	None of the above	27	23	29	10	9	0	2	51	19	108

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	23	29	0	13	0	0	58	13	17
2018	Federal regulators	46	36	0	9	9	0	0	82	18	11
2018	Communications or public affairs	31	25	29	11	1	0	2	57	13	72
2018	Access to information and privacy	20	47	11	5	17	0	0	67	22	17
2018	Security	20	21	45	14	0	0	0	41	14	14
2018	Legal services	18	72	10	0	0	0	0	90	0	11
2018	Administration and operations	31	26	26	8	8	0	1	58	16	153
2018	Human resources	29	31	23	8	6	0	2	61	15	212
2018	Financial management	31	30	22	15	1	0	1	62	16	136
2018	Procurement	25	26	30	12	6	0	0	51	19	16
2018	Real property	21	34	45	0	0	0	0	55	0	18
2018	Information management	29	27	27	17	0	0	0	56	17	22
2018	Information technology	22	36	25	9	8	0	0	58	17	103
2018	Internal audit	33	29	23	14	0	0	2	63	14	36
2018	Evaluation	48	24	12	6	6	6	0	76	12	17
2018	Data sciences	34	25	26	15	0	0	0	59	15	19
2018	Policy	22	37	22	14	4	1	0	60	18	315
2018	Project management	35	11	32	16	6	0	0	46	22	47
2018	None of the above	37	26	25	8	4	0	0	63	12	91
2017	Client contact centre	25	29	23	14	10	0	0	54	24	20
2017	Federal regulators	42	28	14	7	9	0	0	70	16	14
2017	Communications or public affairs	28	38	16	13	5	0	0	66	18	72
2017	Access to information and privacy	27	16	30	11	10	0	5	45	22	18
2017	Security	45	32	13	5	5	0	0	77	9	22
2017	Legal services	34	32	17	17	0	0	0	66	17	12
2017	Administration and operations	34	33	14	10	6	1	2	69	16	191
2017	Human resources	27	26	23	12	10	0	2	54	23	211
2017	Financial management	32	34	23	8	2	0	2	67	10	161
2017	Procurement	50	20	14	6	0	0	11	78	7	14
2017	Real property	12	50	19	7	12	0	0	62	19	16
2017	Information management	27	34	23	8	8	0	0	61	17	35
2017	Information technology	35	32	21	8	3	0	1	67	11	125
2017	Internal audit	27	38	21	8	0	3	3	69	8	35
2017	Evaluation	37	31	17	8	8	0	0	68	16	12
2017	Data sciences	33	22	30	15	0	0	0	56	15	27
2017	Policy	31	34	18	12	4	0	0	65	17	284
2017	Project management	30	24	26	15	4	0	0	54	20	64
2017	None of the above	35	27	24	8	5	0	2	63	13	106

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	55	17	5	11	12	0	0	72	23	18
2018	Federal regulators	64	9	18	0	9	0	0	73	9	11
2018	Communications or public affairs	61	17	11	8	0	0	3	81	9	73
2018	Access to information and privacy	43	25	18	0	13	0	0	68	13	15
2018	Security	50	33	12	6	0	0	0	83	6	14
2018	Legal services	40	32	18	10	0	0	0	72	10	10
2018	Administration and operations	58	21	12	3	5	0	2	81	7	152
2018	Human resources	45	24	14	7	9	0	2	70	16	214
2018	Financial management	51	21	10	10	3	1	4	76	13	138
2018	Procurement	44	31	6	7	12	0	0	75	19	16
2018	Real property	77	11	6	6	0	0	0	88	6	17
2018	Information management	40	24	19	17	0	0	0	64	17	22
2018	Information technology	52	18	15	9	4	0	2	71	13	102
2018	Internal audit	51	22	6	8	11	0	2	75	19	37
2018	Evaluation	54	24	6	6	6	6	0	82	12	17
2018	Data sciences	43	31	10	6	10	0	0	74	16	19
2018	Policy	48	24	15	9	4	0	1	72	13	315
2018	Project management	60	14	17	0	7	0	2	76	7	47
2018	None of the above	49	24	15	4	4	0	3	76	9	91
2017	Client contact centre	56	36	0	0	9	0	0	91	9	22
2017	Federal regulators	28	28	23	7	14	0	0	56	21	14
2017	Communications or public affairs	53	25	9	8	5	0	0	78	13	73
2017	Access to information and privacy	40	21	28	0	11	0	0	62	11	18
2017	Security	68	5	9	19	0	0	0	72	19	22
2017	Legal services	42	25	24	9	0	0	0	67	9	12
2017	Administration and operations	64	19	10	3	2	0	4	86	4	193
2017	Human resources	49	23	14	7	4	1	3	74	11	211
2017	Financial management	55	23	13	4	2	1	1	80	7	162
2017	Procurement	74	14	0	12	0	0	0	88	12	14
2017	Real property	50	26	12	6	6	0	0	75	12	16
2017	Information management	46	23	15	11	3	0	3	71	14	35
2017	Information technology	54	28	8	4	4	0	2	83	8	124
2017	Internal audit	48	19	8	11	11	0	3	69	22	35
2017	Evaluation	68	9	24	0	0	0	0	76	0	12
2017	Data sciences	66	15	4	0	11	0	4	85	11	26
2017	Policy	50	24	15	7	3	0	1	74	10	283
2017	Project management	54	22	13	5	6	0	0	76	11	65
2017	None of the above	58	16	12	7	5	0	2	75	12	107

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	66	16	0	0	7	0	11	92	8	18
2018	Federal regulators	82	9	9	0	0	0	0	91	0	11
2018	Communications or public affairs	82	8	1	1	0	0	8	97	1	73
2018	Access to information and privacy	72	6	5	0	6	0	11	87	7	17
2018	Security	86	14	0	0	0	0	0	100	0	14
2018	Legal services	58	17	9	0	0	0	17	89	0	11
2018	Administration and operations	68	16	7	1	3	0	6	89	4	154
2018	Human resources	74	12	6	1	1	0	7	92	2	213
2018	Financial management	74	12	6	1	1	1	5	90	3	138
2018	Procurement	82	6	12	0	0	0	0	88	0	16
2018	Real property	88	6	0	6	0	0	0	94	6	17
2018	Information management	60	23	0	0	8	0	9	91	9	22
2018	Information technology	66	17	9	2	1	0	5	87	3	104
2018	Internal audit	68	17	0	5	0	0	10	94	6	37
2018	Evaluation	71	12	0	0	6	6	6	93	7	16
2018	Data sciences	90	5	0	0	0	0	5	100	0	18
2018	Policy	71	13	6	2	2	0	6	89	4	316
2018	Project management	81	6	0	0	5	0	8	95	5	47
2018	None of the above	74	12	6	2	1	1	4	90	3	92

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	58	6	17	0	19	0	0	64	19	17
2018	Federal regulators	73	18	0	9	0	0	0	91	9	11
2018	Communications or public affairs	79	8	1	3	1	0	7	94	5	73
2018	Access to information and privacy	46	25	0	18	6	0	6	75	25	17
2018	Security	79	8	6	7	0	0	0	87	7	14
2018	Legal services	57	10	0	8	0	9	17	90	10	11
2018	Administration and operations	70	13	4	4	5	0	4	87	9	152
2018	Human resources	75	10	6	2	2	0	4	89	4	209
2018	Financial management	71	11	7	3	3	1	4	86	7	137
2018	Procurement	63	6	19	6	6	0	0	69	12	16
2018	Real property	73	10	17	0	0	0	0	83	0	18
2018	Information management	69	18	5	0	4	0	5	91	4	22
2018	Information technology	69	11	6	2	9	0	4	83	11	104
2018	Internal audit	62	17	6	0	6	0	10	88	6	37
2018	Evaluation	78	6	0	0	6	6	6	94	6	17
2018	Data sciences	90	5	0	0	0	0	5	100	0	19
2018	Policy	72	12	5	2	3	1	4	88	6	316
2018	Project management	67	15	4	4	2	3	4	89	6	47
2018	None of the above	71	15	9	1	1	1	2	88	2	91
2017	Client contact centre	83	4	8	4	0	0	0	87	4	22
2017	Federal regulators	49	7	14	0	14	0	16	67	17	14
2017	Communications or public affairs	81	10	1	1	4	0	3	93	6	73
2017	Access to information and privacy	62	10	17	5	0	0	5	77	6	18
2017	Security	86	5	0	5	5	0	0	91	9	22
2017	Legal services	58	8	9	17	0	0	8	72	18	12
2017	Administration and operations	75	12	6	2	3	0	3	89	5	193
2017	Human resources	69	10	6	6	2	0	5	84	9	211
2017	Financial management	79	9	6	3	2	0	1	89	5	163
2017	Procurement	76	12	0	12	0	0	0	88	12	14
2017	Real property	80	13	0	6	0	0	0	94	6	16
2017	Information management	77	11	0	6	3	0	3	91	9	35
2017	Information technology	74	15	5	3	2	0	1	90	5	125
2017	Internal audit	71	7	6	5	8	0	3	80	14	36
2017	Evaluation	84	8	0	0	0	0	8	100	0	12
2017	Data sciences	82	7	0	7	0	0	4	93	7	27
2017	Policy	78	8	5	5	2	0	2	88	7	285
2017	Project management	61	17	4	6	7	0	5	81	14	66
2017	None of the above	78	8	4	3	3	1	4	90	6	107

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	22	5	10	15	0	0	69	26	19
2018	Federal regulators	75	8	8	8	0	0	0	84	8	12
2018	Communications or public affairs	54	34	8	0	1	0	3	90	1	73
2018	Access to information and privacy	60	19	16	0	5	0	0	79	5	17
2018	Security	84	16	0	0	0	0	0	100	0	15
2018	Legal services	26	20	10	27	0	0	17	55	33	11
2018	Administration and operations	58	22	13	2	3	0	1	81	5	151
2018	Human resources	64	18	5	7	1	0	4	86	8	215
2018	Financial management	47	31	11	3	4	1	2	81	8	140
2018	Procurement	53	14	26	0	6	0	0	67	6	15
2018	Real property	49	28	11	6	5	0	0	77	11	18
2018	Information management	50	24	22	4	0	0	0	74	4	22
2018	Information technology	52	29	10	3	4	0	1	82	8	103
2018	Internal audit	49	21	16	3	6	0	6	74	9	37
2018	Evaluation	58	30	6	0	6	0	0	88	6	16
2018	Data sciences	79	10	11	0	0	0	0	89	0	19
2018	Policy	66	24	7	2	1	0	0	90	2	317
2018	Project management	59	30	7	4	0	0	0	89	4	46
2018	None of the above	64	20	10	2	2	0	1	85	4	90
2017	Client contact centre	57	30	4	9	0	0	0	87	9	22
2017	Federal regulators	42	28	14	0	7	0	9	77	8	14
2017	Communications or public affairs	59	22	11	4	3	0	1	82	7	73
2017	Access to information and privacy	56	22	16	5	0	0	0	78	5	18
2017	Security	68	19	9	0	5	0	0	86	5	22
2017	Legal services	49	17	17	9	8	0	0	66	17	12
2017	Administration and operations	69	18	7	3	2	0	2	89	4	193
2017	Human resources	56	23	6	6	4	1	4	83	10	211
2017	Financial management	63	27	5	3	1	1	1	91	4	163
2017	Procurement	75	25	0	0	0	0	0	100	0	14
2017	Real property	58	42	0	0	0	0	0	100	0	16
2017	Information management	42	44	6	5	3	0	0	85	9	34
2017	Information technology	66	23	6	2	2	0	2	90	4	125
2017	Internal audit	59	16	7	3	14	0	0	76	17	35
2017	Evaluation	54	46	0	0	0	0	0	100	0	12
2017	Data sciences	60	29	8	3	0	0	0	89	3	27
2017	Policy	68	21	5	3	1	0	2	91	4	284
2017	Project management	44	35	12	4	3	0	2	80	8	65
2017	None of the above	62	28	6	0	1	1	2	93	1	107

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	63	15	5	5	12	0	0	78	17	19
2018	Federal regulators	67	8	16	8	0	0	0	75	8	12
2018	Communications or public affairs	68	9	12	6	1	0	3	80	8	74
2018	Access to information and privacy	25	23	20	20	12	0	0	48	32	16
2018	Security	76	13	5	6	0	0	0	89	6	15
2018	Legal services	74	18	0	0	0	0	8	100	0	11
2018	Administration and operations	58	18	12	6	5	0	2	77	11	151
2018	Human resources	56	19	12	3	5	1	4	79	8	213
2018	Financial management	49	25	12	5	6	1	2	77	11	138
2018	Procurement	40	13	27	7	13	0	0	53	20	15
2018	Real property	37	34	12	6	10	0	0	71	17	18
2018	Information management	56	18	9	9	9	0	0	73	17	22
2018	Information technology	51	21	14	3	11	0	1	72	14	102
2018	Internal audit	59	19	5	3	6	0	8	85	9	36
2018	Evaluation	64	18	6	12	0	0	0	82	12	16
2018	Data sciences	64	15	10	11	0	0	0	79	11	19
2018	Policy	58	19	11	7	4	0	0	78	11	314
2018	Project management	50	23	15	6	6	0	0	73	13	45
2018	None of the above	58	23	14	2	2	0	1	82	4	90
2017	Client contact centre	59	19	14	9	0	0	0	77	9	21
2017	Federal regulators	35	20	7	0	21	0	16	66	25	14
2017	Communications or public affairs	69	8	17	3	3	0	0	77	6	72
2017	Access to information and privacy	31	36	11	22	0	0	0	67	22	18
2017	Security	73	18	0	0	9	0	0	91	9	22
2017	Legal services	50	16	17	17	0	0	0	67	17	12
2017	Administration and operations	64	20	6	5	4	0	2	85	9	192
2017	Human resources	54	18	11	8	4	1	4	76	12	211
2017	Financial management	58	24	7	5	5	0	1	82	10	163
2017	Procurement	50	27	6	17	0	0	0	77	17	14
2017	Real property	50	26	24	0	0	0	0	76	0	16
2017	Information management	56	23	9	3	9	0	0	79	12	34
2017	Information technology	60	26	6	3	3	0	1	87	6	122
2017	Internal audit	64	8	17	0	11	0	0	72	11	36
2017	Evaluation	92	8	0	0	0	0	0	100	0	12
2017	Data sciences	58	11	15	16	0	0	0	69	16	26
2017	Policy	58	19	11	6	5	0	1	78	11	284
2017	Project management	49	20	9	10	10	0	2	70	21	66
2017	None of the above	61	23	7	1	5	0	2	86	7	107

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	11	5	0	0	0	44	90	0	18
2018	Federal regulators	47	0	9	0	0	0	45	84	0	11
2018	Communications or public affairs	50	17	6	4	0	0	22	87	6	71
2018	Access to information and privacy	57	0	13	0	0	0	30	82	0	16
2018	Security	71	8	0	0	0	0	21	100	0	15
2018	Legal services	39	8	0	11	0	0	42	81	19	11
2018	Administration and operations	60	9	5	0	1	0	25	93	1	146
2018	Human resources	50	11	5	3	1	0	30	88	5	211
2018	Financial management	55	17	4	2	1	1	20	91	4	139
2018	Procurement	53	0	6	0	7	0	33	80	10	15
2018	Real property	66	6	12	0	0	0	16	86	0	18
2018	Information management	54	9	9	0	0	0	27	87	0	22
2018	Information technology	53	12	6	5	0	1	23	86	7	101
2018	Internal audit	52	14	3	0	3	0	28	92	4	35
2018	Evaluation	46	12	6	0	0	0	36	90	0	16
2018	Data sciences	52	10	5	0	0	0	32	92	0	19
2018	Policy	48	11	5	3	0	0	32	87	4	313
2018	Project management	57	13	2	0	0	0	27	97	0	46
2018	None of the above	53	11	4	0	1	0	31	93	1	89
2017	Client contact centre	60	9	4	8	0	0	18	84	10	22
2017	Federal regulators	49	7	0	0	0	0	45	100	0	14
2017	Communications or public affairs	55	15	3	1	3	0	23	91	5	73
2017	Access to information and privacy	48	11	16	0	0	0	25	79	0	18
2017	Security	55	13	0	5	0	0	28	94	6	22
2017	Legal services	73	0	0	0	0	0	27	100	0	11
2017	Administration and operations	60	13	2	4	1	0	21	92	6	193
2017	Human resources	50	9	6	3	1	1	30	86	6	211
2017	Financial management	60	14	7	3	0	0	16	88	4	162
2017	Procurement	62	0	6	0	0	0	32	91	0	14
2017	Real property	69	19	0	0	0	0	12	100	0	16
2017	Information management	57	17	6	3	0	0	17	90	3	35
2017	Information technology	68	12	4	1	0	0	15	94	1	124
2017	Internal audit	51	13	8	0	3	0	26	85	4	35
2017	Evaluation	69	8	0	7	0	0	16	91	9	12
2017	Data sciences	60	4	8	4	0	0	25	84	5	25
2017	Policy	58	7	4	1	1	0	29	92	3	283
2017	Project management	53	10	9	2	5	0	22	81	8	65
2017	None of the above	56	18	5	0	1	0	20	92	1	106

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	69	10	5	12	0	0	5	83	12	19
2018	Federal regulators	50	25	25	0	0	0	0	75	0	12
2018	Communications or public affairs	64	20	7	0	1	0	8	91	2	73
2018	Access to information and privacy	50	29	22	0	0	0	0	78	0	17
2018	Security	66	16	10	0	0	0	8	89	0	15
2018	Legal services	57	26	0	10	0	0	8	89	11	11
2018	Administration and operations	75	11	5	1	1	0	6	92	2	147
2018	Human resources	75	13	5	2	0	0	4	92	3	213
2018	Financial management	59	22	9	2	1	1	7	87	3	138
2018	Procurement	54	13	13	13	0	0	6	72	14	15
2018	Real property	83	11	6	0	0	0	0	94	0	18
2018	Information management	68	15	0	5	4	0	8	91	9	22
2018	Information technology	55	27	10	3	2	0	4	85	5	103
2018	Internal audit	55	22	9	0	2	0	13	87	3	37
2018	Evaluation	70	12	0	6	0	0	12	93	7	16
2018	Data sciences	75	20	5	0	0	0	0	95	0	19
2018	Policy	58	23	11	3	0	0	5	85	3	318
2018	Project management	62	16	11	2	2	0	7	84	5	46
2018	None of the above	73	10	7	2	0	0	8	91	2	90
2017	Client contact centre	52	22	17	8	0	0	0	74	8	22
2017	Federal regulators	28	20	21	0	7	0	23	63	9	14
2017	Communications or public affairs	67	20	9	1	0	0	3	89	1	72
2017	Access to information and privacy	62	27	11	0	0	0	0	89	0	18
2017	Security	77	18	0	0	0	0	5	100	0	22
2017	Legal services	83	0	0	0	0	0	17	100	0	12
2017	Administration and operations	78	12	3	0	0	0	7	97	0	192
2017	Human resources	59	20	8	1	2	1	10	88	3	210
2017	Financial management	71	16	7	1	0	1	5	92	1	162
2017	Procurement	82	12	0	0	0	0	6	100	0	14
2017	Real property	69	25	6	0	0	0	0	94	0	16
2017	Information management	65	20	6	6	0	0	3	88	6	34
2017	Information technology	76	14	6	1	0	0	3	93	1	123
2017	Internal audit	69	10	10	3	3	0	6	83	6	35
2017	Evaluation	69	31	0	0	0	0	0	100	0	12
2017	Data sciences	73	15	4	4	0	0	4	92	4	26
2017	Policy	72	16	4	1	1	0	5	93	2	284
2017	Project management	61	18	10	1	3	2	5	85	5	65
2017	None of the above	70	17	4	2	2	0	6	92	4	107

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	63	21	5	7	0	5	0	88	7	19
2018	Federal regulators	83	9	8	0	0	0	0	92	0	12
2018	Communications or public affairs	86	1	3	2	2	0	5	93	4	74
2018	Access to information and privacy	67	5	11	0	11	0	6	76	12	17
2018	Security	53	23	12	7	5	0	0	77	12	15
2018	Legal services	66	27	0	0	0	8	0	100	0	11
2018	Administration and operations	68	11	9	4	4	0	5	83	8	149
2018	Human resources	72	11	5	2	5	0	5	88	7	214
2018	Financial management	74	11	5	2	2	1	6	90	5	140
2018	Procurement	80	0	6	0	7	0	6	86	7	15
2018	Real property	72	6	5	17	0	0	0	78	17	18
2018	Information management	56	18	5	5	8	5	5	81	14	22
2018	Information technology	60	25	6	5	2	0	2	87	7	103
2018	Internal audit	85	11	0	0	0	2	2	100	0	37
2018	Evaluation	81	6	7	0	0	0	6	92	0	16
2018	Data sciences	89	0	11	0	0	0	0	89	0	19
2018	Policy	79	10	5	1	2	0	3	92	2	318
2018	Project management	67	22	0	4	4	0	2	91	9	46
2018	None of the above	74	14	3	3	1	0	5	93	4	90
2017	Client contact centre	62	4	9	20	5	0	0	66	25	22
2017	Federal regulators	56	7	0	0	0	0	37	100	0	14
2017	Communications or public affairs	79	5	10	1	3	0	3	86	4	73
2017	Access to information and privacy	78	0	22	0	0	0	0	78	0	18
2017	Security	68	18	5	5	0	0	5	90	5	22
2017	Legal services	50	25	8	9	0	0	9	82	9	12
2017	Administration and operations	70	12	5	5	4	0	4	85	9	193
2017	Human resources	67	14	4	3	3	0	8	88	7	211
2017	Financial management	75	15	4	2	1	1	2	92	3	162
2017	Procurement	76	14	11	0	0	0	0	89	0	14
2017	Real property	87	0	0	6	0	0	7	94	6	16
2017	Information management	63	17	9	3	9	0	0	80	12	35
2017	Information technology	71	15	7	2	4	0	1	87	6	124
2017	Internal audit	82	3	13	0	0	0	3	87	0	35
2017	Evaluation	70	30	0	0	0	0	0	100	0	12
2017	Data sciences	88	8	0	4	0	0	0	96	4	26
2017	Policy	75	12	4	1	3	0	5	91	4	285
2017	Project management	58	12	6	5	15	0	5	73	20	65
2017	None of the above	78	12	1	1	1	0	7	97	2	108

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	10	16	16	5	0	0	63	21	19
2018	Federal regulators	51	33	0	16	0	0	0	84	16	12
2018	Communications or public affairs	36	36	19	3	6	0	1	73	9	74
2018	Access to information and privacy	55	23	6	11	6	0	0	77	17	17
2018	Security	67	11	22	0	0	0	0	78	0	15
2018	Legal services	47	35	10	0	0	8	0	89	0	11
2018	Administration and operations	52	27	11	5	2	0	3	82	8	152
2018	Human resources	50	24	17	5	2	0	2	75	7	215
2018	Financial management	50	24	13	6	4	0	4	77	10	140
2018	Procurement	41	33	26	0	0	0	0	74	0	15
2018	Real property	71	17	11	0	0	0	0	89	0	18
2018	Information management	31	43	14	4	4	0	5	77	8	22
2018	Information technology	46	29	21	3	1	0	1	75	4	103
2018	Internal audit	54	21	11	9	0	0	5	80	9	37
2018	Evaluation	51	32	18	0	0	0	0	82	0	16
2018	Data sciences	69	20	11	0	0	0	0	89	0	19
2018	Policy	52	25	16	5	1	0	1	78	7	316
2018	Project management	45	34	16	2	2	0	0	79	4	45
2018	None of the above	55	18	16	3	4	0	3	76	7	90
2017	Client contact centre	48	18	22	12	0	0	0	66	12	22
2017	Federal regulators	21	28	7	14	7	0	23	64	27	14
2017	Communications or public affairs	50	25	15	6	4	0	0	75	10	73
2017	Access to information and privacy	43	30	16	11	0	0	0	73	11	18
2017	Security	86	5	10	0	0	0	0	90	0	22
2017	Legal services	67	8	0	8	8	0	9	82	18	12
2017	Administration and operations	50	30	14	4	2	0	1	81	5	193
2017	Human resources	47	24	15	6	2	0	5	75	9	210
2017	Financial management	57	25	13	2	1	1	1	83	3	163
2017	Procurement	64	19	16	0	0	0	0	84	0	13
2017	Real property	49	32	6	13	0	0	0	81	13	15
2017	Information management	45	38	9	6	3	0	0	83	8	35
2017	Information technology	50	31	11	5	2	0	2	82	7	124
2017	Internal audit	50	24	18	0	3	0	5	78	3	35
2017	Evaluation	53	16	16	7	8	0	0	69	15	12
2017	Data sciences	69	23	4	4	0	0	0	92	4	26
2017	Policy	57	26	9	4	2	0	2	85	6	284
2017	Project management	44	28	16	5	3	0	5	76	8	65
2017	None of the above	63	20	10	1	1	0	5	87	2	107

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	25	31	5	17	0	0	47	22	19
2018	Federal regulators	8	50	26	8	8	0	0	58	16	12
2018	Communications or public affairs	6	37	41	14	3	0	0	42	17	74
2018	Access to information and privacy	7	26	34	27	6	0	0	32	33	17
2018	Security	13	28	45	14	0	0	0	42	14	15
2018	Legal services	11	45	26	19	0	0	0	55	19	11
2018	Administration and operations	10	37	34	14	5	0	0	47	18	152
2018	Human resources	12	27	41	15	6	0	0	38	20	217
2018	Financial management	12	31	39	16	2	0	0	43	18	142
2018	Procurement	6	13	56	19	6	0	0	19	25	16
2018	Real property	0	33	37	30	0	0	0	33	30	17
2018	Information management	25	29	38	9	0	0	0	54	9	22
2018	Information technology	10	31	32	18	8	0	1	42	26	103
2018	Internal audit	10	35	38	16	0	0	0	46	16	37
2018	Evaluation	24	48	23	6	0	0	0	71	6	17
2018	Data sciences	29	35	31	0	5	0	0	64	5	19
2018	Policy	7	31	41	16	4	0	0	39	20	318
2018	Project management	12	23	41	19	4	0	0	35	23	47
2018	None of the above	9	23	47	14	7	0	0	32	21	92
2017	Client contact centre	4	29	44	17	5	0	0	34	22	22
2017	Federal regulators	21	7	49	9	14	0	0	28	23	14
2017	Communications or public affairs	10	38	32	14	5	0	0	48	19	73
2017	Access to information and privacy	11	25	28	27	10	0	0	36	37	18
2017	Security	14	27	27	23	9	0	0	41	32	22
2017	Legal services	9	33	25	33	0	0	0	42	33	12
2017	Administration and operations	14	36	35	9	7	0	0	50	15	192
2017	Human resources	6	25	43	16	10	0	1	31	26	211
2017	Financial management	10	31	42	14	3	0	0	41	17	163
2017	Procurement	15	67	12	6	0	0	0	82	6	14
2017	Real property	0	18	50	32	0	0	0	18	32	16
2017	Information management	6	34	37	17	3	0	3	41	20	35
2017	Information technology	9	39	30	15	7	0	0	48	22	125
2017	Internal audit	5	42	26	21	5	0	0	47	26	36
2017	Evaluation	21	39	24	8	8	0	0	60	16	12
2017	Data sciences	4	22	41	33	0	0	0	26	33	27
2017	Policy	7	25	44	19	6	0	0	32	24	285
2017	Project management	8	17	44	23	8	0	0	25	31	66
2017	None of the above	9	17	53	13	6	1	1	27	19	108

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	15	46	0	27	0	0	27	27	19
2018	Federal regulators	8	8	75	8	0	0	0	8	16	12
2018	Communications or public affairs	6	25	39	22	8	0	0	30	30	71
2018	Access to information and privacy	18	30	39	13	0	0	0	13	48	16
2018	Security	0	32	36	19	13	0	0	32	32	15
2018	Legal services	9	19	9	52	11	0	0	63	28	11
2018	Administration and operations	10	19	43	18	9	1	0	27	30	154
2018	Human resources	11	19	39	23	7	0	0	30	31	214
2018	Financial management	7	21	43	20	9	0	0	29	28	139
2018	Procurement	21	33	33	6	6	0	0	13	54	15
2018	Real property	18	25	45	12	0	0	0	12	44	17
2018	Information management	13	30	42	10	6	0	0	15	43	21
2018	Information technology	11	18	44	18	8	1	0	26	29	102
2018	Internal audit	9	19	40	22	10	0	0	32	28	37
2018	Evaluation	0	17	26	45	13	0	0	57	17	17
2018	Data sciences	0	16	30	16	37	0	0	54	16	19
2018	Policy	11	22	40	21	5	0	0	27	33	312
2018	Project management	6	36	33	14	12	0	0	25	42	47
2018	None of the above	12	29	40	14	5	0	0	19	41	91
2017	Client contact centre	9	21	44	9	16	0	0	25	30	22
2017	Federal regulators	21	14	45	13	7	0	0	20	35	14
2017	Communications or public affairs	8	17	44	23	9	0	0	31	25	73
2017	Access to information and privacy	20	27	41	5	5	0	0	11	48	18
2017	Security	5	18	59	5	14	0	0	19	22	22
2017	Legal services	16	34	16	9	25	0	0	34	50	12
2017	Administration and operations	9	14	42	24	11	0	0	36	23	191
2017	Human resources	12	21	41	19	7	0	0	26	33	209
2017	Financial management	5	21	41	24	10	0	0	34	26	161
2017	Procurement	0	14	24	55	8	0	0	62	14	14
2017	Real property	18	12	45	19	6	0	0	25	30	16
2017	Information management	3	24	45	17	12	0	0	29	27	35
2017	Information technology	8	23	36	20	12	1	0	32	32	125
2017	Internal audit	16	18	36	25	4	0	0	30	34	36
2017	Evaluation	8	8	39	45	0	0	0	45	16	12
2017	Data sciences	11	19	44	11	15	0	0	26	30	27
2017	Policy	9	22	46	17	6	0	0	23	31	285
2017	Project management	11	21	49	11	8	0	0	19	33	66
2017	None of the above	12	26	40	12	8	1	1	21	39	108

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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	36	28	5	10	0	0	21	79	19
2018	Federal regulators	25	25	18	16	17	0	0	25	75	12
2018	Communications or public affairs	29	26	24	11	10	0	0	29	71	74
2018	Access to information and privacy	29	46	13	6	5	0	0	29	71	17
2018	Security	32	36	16	10	6	0	0	32	68	15
2018	Legal services	29	29	10	23	9	0	0	29	71	11
2018	Administration and operations	31	24	14	15	11	3	2	33	67	153
2018	Human resources	23	29	24	12	10	1	0	24	76	217
2018	Financial management	21	29	19	17	12	1	1	21	79	141
2018	Procurement	45	31	24	0	0	0	0	45	55	16
2018	Real property	28	34	22	11	6	0	0	28	72	18
2018	Information management	13	33	32	13	4	5	0	14	86	22
2018	Information technology	24	25	19	16	10	4	2	26	74	103
2018	Internal audit	24	33	16	20	3	2	2	25	75	37
2018	Evaluation	36	12	29	6	6	7	6	41	59	17
2018	Data sciences	34	41	11	15	0	0	0	34	66	19
2018	Policy	23	32	19	16	10	1	0	23	77	316
2018	Project management	15	47	20	13	0	2	2	16	84	46
2018	None of the above	25	30	13	16	11	1	3	27	73	92
2017	Client contact centre	26	18	22	20	13	0	0	26	74	22
2017	Federal regulators	28	42	30	0	0	0	0	28	72	14
2017	Communications or public affairs	26	23	20	20	4	6	1	28	72	73
2017	Access to information and privacy	45	33	11	5	0	0	5	48	52	18
2017	Security	37	14	22	18	4	5	0	39	61	22
2017	Legal services	17	0	17	17	33	16	0	20	80	12
2017	Administration and operations	30	17	24	14	13	2	1	31	69	192
2017	Human resources	26	25	25	13	7	3	1	27	73	212
2017	Financial management	27	26	21	12	10	3	1	28	72	163
2017	Procurement	14	46	13	15	6	6	0	15	85	14
2017	Real property	24	6	49	0	21	0	0	24	76	16
2017	Information management	26	39	18	6	6	6	0	28	72	35
2017	Information technology	28	23	24	10	12	3	1	29	71	125
2017	Internal audit	36	13	26	9	13	3	0	37	63	36
2017	Evaluation	24	7	29	24	7	8	0	26	74	12
2017	Data sciences	26	26	22	15	11	0	0	26	74	27
2017	Policy	27	23	24	9	11	5	0	29	71	285
2017	Project management	23	32	26	10	9	1	0	23	77	66
2017	None of the above	30	32	17	12	8	2	0	31	69	109

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	6	15
2018	Communications or public affairs	33	52
2018	Access to information and privacy	31	12
2018	Security	28	10
2018	Administration and operations	27	98
2018	Human resources	13	162
2018	Financial management	16	108
2018	Real property	8	13
2018	Information management	21	18
2018	Information technology	25	73
2018	Internal audit	12	26
2018	Data sciences	8	13
2018	Policy	19	239
2018	Project management	19	36
2018	None of the above	21	63
2017	Client contact centre	34	16
2017	Federal regulators	22	10
2017	Communications or public affairs	35	48
2017	Security	26	12
2017	Administration and operations	36	129
2017	Human resources	18	147
2017	Financial management	17	113
2017	Procurement	21	11
2017	Real property	8	12
2017	Information management	22	24
2017	Information technology	23	84
2017	Internal audit	48	21
2017	Data sciences	25	20
2017	Policy	24	190
2017	Project management	20	50
2017	None of the above	16	73

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	21	15
2018	Communications or public affairs	43	52
2018	Access to information and privacy	35	12
2018	Security	53	10
2018	Administration and operations	40	98
2018	Human resources	36	162
2018	Financial management	48	108
2018	Real property	30	13
2018	Information management	37	18
2018	Information technology	43	73
2018	Internal audit	31	26
2018	Data sciences	46	13
2018	Policy	43	239
2018	Project management	29	36
2018	None of the above	38	63
2017	Client contact centre	12	16
2017	Federal regulators	41	10
2017	Communications or public affairs	36	48
2017	Security	33	12
2017	Administration and operations	45	129
2017	Human resources	35	147
2017	Financial management	39	113
2017	Procurement	40	11
2017	Real property	44	12
2017	Information management	24	24
2017	Information technology	40	84
2017	Internal audit	45	21
2017	Data sciences	35	20
2017	Policy	42	190
2017	Project management	33	50
2017	None of the above	35	73

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	21	15
2018	Communications or public affairs	31	52
2018	Access to information and privacy	15	12
2018	Security	17	10
2018	Administration and operations	27	98
2018	Human resources	20	162
2018	Financial management	21	108
2018	Real property	0	13
2018	Information management	22	18
2018	Information technology	22	73
2018	Internal audit	24	26
2018	Data sciences	23	13
2018	Policy	16	239
2018	Project management	9	36
2018	None of the above	34	63
2017	Client contact centre	22	16
2017	Federal regulators	10	10
2017	Communications or public affairs	23	48
2017	Security	9	12
2017	Administration and operations	27	129
2017	Human resources	16	147
2017	Financial management	14	113
2017	Procurement	8	11
2017	Real property	8	12
2017	Information management	18	24
2017	Information technology	16	84
2017	Internal audit	16	21
2017	Data sciences	25	20
2017	Policy	22	190
2017	Project management	17	50
2017	None of the above	15	73

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	40	15
2018	Communications or public affairs	56	52
2018	Access to information and privacy	35	12
2018	Security	59	10
2018	Administration and operations	48	98
2018	Human resources	25	162
2018	Financial management	32	108
2018	Real property	38	13
2018	Information management	28	18
2018	Information technology	39	73
2018	Internal audit	34	26
2018	Data sciences	16	13
2018	Policy	39	239
2018	Project management	52	36
2018	None of the above	34	63
2017	Client contact centre	48	16
2017	Federal regulators	61	10
2017	Communications or public affairs	45	48
2017	Security	58	12
2017	Administration and operations	53	129
2017	Human resources	34	147
2017	Financial management	40	113
2017	Procurement	45	11
2017	Real property	50	12
2017	Information management	37	24
2017	Information technology	44	84
2017	Internal audit	30	21
2017	Data sciences	25	20
2017	Policy	33	190
2017	Project management	29	50
2017	None of the above	32	73

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	6	15
2018	Communications or public affairs	13	52
2018	Access to information and privacy	0	12
2018	Security	0	10
2018	Administration and operations	7	98
2018	Human resources	7	162
2018	Financial management	7	108
2018	Real property	0	13
2018	Information management	5	18
2018	Information technology	5	73
2018	Internal audit	4	26
2018	Data sciences	0	13
2018	Policy	5	239
2018	Project management	6	36
2018	None of the above	3	63
2017	Client contact centre	6	16
2017	Federal regulators	0	10
2017	Communications or public affairs	6	48
2017	Security	0	12
2017	Administration and operations	11	129
2017	Human resources	8	147
2017	Financial management	4	113
2017	Procurement	0	11
2017	Real property	17	12
2017	Information management	5	24
2017	Information technology	6	84
2017	Internal audit	17	21
2017	Data sciences	5	20
2017	Policy	8	190
2017	Project management	8	50
2017	None of the above	3	73

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	13	15
2018	Communications or public affairs	31	52
2018	Access to information and privacy	25	12
2018	Security	36	10
2018	Administration and operations	28	98
2018	Human resources	37	162
2018	Financial management	43	108
2018	Real property	53	13
2018	Information management	32	18
2018	Information technology	46	73
2018	Internal audit	35	26
2018	Data sciences	16	13
2018	Policy	35	239
2018	Project management	41	36
2018	None of the above	32	63

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	52	15
2018	Communications or public affairs	25	52
2018	Access to information and privacy	24	12
2018	Security	31	10
2018	Administration and operations	33	98
2018	Human resources	41	162
2018	Financial management	40	108
2018	Real property	23	13
2018	Information management	34	18
2018	Information technology	34	73
2018	Internal audit	53	26
2018	Data sciences	38	13
2018	Policy	40	239
2018	Project management	29	36
2018	None of the above	30	63
2017	Client contact centre	35	16
2017	Federal regulators	39	10
2017	Communications or public affairs	48	48
2017	Security	26	12
2017	Administration and operations	38	129
2017	Human resources	44	147
2017	Financial management	55	113
2017	Procurement	32	11
2017	Real property	24	12
2017	Information management	50	24
2017	Information technology	36	84
2017	Internal audit	40	21
2017	Data sciences	40	20
2017	Policy	47	190
2017	Project management	37	50
2017	None of the above	56	73

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Client contact centre	0	65	22	0	0	14	14
2018	Communications or public affairs	7	26	24	21	8	14	49
2018	Access to information and privacy	25	31	17	11	16	0	12
2018	Administration and operations	6	33	13	17	4	27	92
2018	Human resources	3	46	22	9	5	15	149
2018	Financial management	8	37	20	11	8	16	100
2018	Real property	22	55	7	8	0	8	13
2018	Information management	11	34	45	0	0	11	18
2018	Information technology	3	34	28	5	4	25	68
2018	Internal audit	4	23	34	7	8	24	26
2018	Data sciences	0	39	46	15	0	0	13
2018	Policy	3	41	21	15	5	15	231
2018	Project management	3	45	15	15	4	17	33
2018	None of the above	5	45	23	10	5	12	59
2017	Client contact centre	0	36	32	19	7	6	15
2017	Federal regulators	10	29	39	0	10	12	10
2017	Communications or public affairs	4	46	21	10	3	16	48
2017	Security	8	38	15	23	8	8	13
2017	Administration and operations	4	46	20	9	6	16	126
2017	Human resources	5	51	20	11	3	11	140
2017	Financial management	3	52	20	10	3	12	112
2017	Procurement	0	71	19	0	10	0	10
2017	Real property	0	33	7	34	8	18	12
2017	Information management	0	70	12	8	9	0	24
2017	Information technology	7	42	21	12	9	9	85
2017	Internal audit	0	37	23	0	0	40	21
2017	Data sciences	5	55	5	15	5	15	20
2017	Policy	5	46	18	12	6	13	184
2017	Project management	0	51	23	14	2	9	48
2017	None of the above	5	52	23	8	3	9	71

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	32	68	15
2018	Communications or public affairs	26	74	52
2018	Access to information and privacy	40	60	12
2018	Security	33	67	10
2018	Administration and operations	23	77	97
2018	Human resources	19	81	159
2018	Financial management	22	78	107
2018	Real property	46	54	13
2018	Information management	19	81	18
2018	Information technology	32	68	71
2018	Internal audit	24	76	26
2018	Data sciences	45	55	13
2018	Policy	24	76	236
2018	Project management	38	62	36
2018	None of the above	28	72	64

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	28	10	0	10	0	5	78	11	19
2018	Federal regulators	33	18	25	9	8	8	0	55	18	12
2018	Communications or public affairs	28	21	17	12	17	1	4	52	30	73
2018	Access to information and privacy	19	57	5	6	12	0	0	76	18	16
2018	Security	14	35	15	23	13	0	0	49	36	14
2018	Legal services	32	37	8	8	16	0	0	69	23	11
2018	Administration and operations	30	19	17	9	16	1	9	54	28	153
2018	Human resources	36	14	16	11	15	1	7	54	28	216
2018	Financial management	38	17	14	11	14	1	6	59	26	142
2018	Procurement	38	37	0	0	25	0	0	75	25	16
2018	Real property	40	11	40	6	4	0	0	51	10	18
2018	Information management	42	17	18	9	9	4	0	62	19	22
2018	Information technology	32	14	12	12	22	1	6	50	37	102
2018	Internal audit	38	23	19	6	8	0	5	65	15	37
2018	Evaluation	42	17	30	6	6	0	0	59	11	17
2018	Data sciences	47	10	26	10	0	0	7	61	11	19
2018	Policy	35	22	15	11	11	1	4	60	24	317
2018	Project management	44	8	14	19	9	2	4	55	30	47
2018	None of the above	44	14	9	13	14	1	6	62	29	92

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	35	6	13	13	0	12	63	30	15
2018	Communications or public affairs	23	27	19	15	10	0	6	53	26	52
2018	Access to information and privacy	8	27	32	17	0	0	17	42	20	12
2018	Security	21	23	0	19	17	8	12	55	45	10
2018	Administration and operations	12	22	18	19	22	2	3	37	44	98
2018	Human resources	20	26	18	10	15	3	8	52	29	162
2018	Financial management	17	17	18	14	26	2	6	37	44	108
2018	Real property	16	22	23	15	16	0	8	41	34	13
2018	Information management	11	11	36	11	20	0	11	25	35	18
2018	Information technology	11	20	17	22	20	2	8	34	47	73
2018	Internal audit	16	23	16	19	19	4	4	42	41	26
2018	Data sciences	9	63	0	19	0	9	0	79	21	11
2018	Policy	13	23	12	19	24	2	6	39	47	237
2018	Project management	17	31	23	8	17	2	3	50	26	37
2018	None of the above	19	30	6	22	16	2	5	52	41	64
2017	Client contact centre	0	64	6	24	6	0	0	64	30	16
2017	Federal regulators	0	30	10	19	32	0	10	33	56	10
2017	Communications or public affairs	15	36	15	6	18	3	6	57	26	48
2017	Security	23	8	16	16	29	0	8	34	49	13
2017	Administration and operations	16	23	14	13	25	2	6	43	42	130
2017	Human resources	16	33	9	15	13	3	10	56	33	146
2017	Financial management	15	29	12	15	14	3	11	52	35	113
2017	Procurement	9	36	38	0	0	0	17	54	0	11
2017	Real property	0	33	32	26	9	0	0	33	35	12
2017	Information management	21	22	16	12	21	0	8	46	36	24
2017	Information technology	14	34	20	15	9	2	7	52	26	85
2017	Internal audit	4	17	25	29	20	4	0	22	52	21
2017	Data sciences	20	20	10	20	20	0	10	44	45	20
2017	Policy	15	25	17	17	15	3	9	45	36	189
2017	Project management	17	32	13	15	18	2	2	51	35	50
2017	None of the above	8	29	13	15	21	4	10	43	41	74

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	6	21	21	20	19	0	13	31	44	15
2018	Communications or public affairs	2	5	17	23	37	6	10	9	71	52
2018	Access to information and privacy	7	0	32	25	18	0	17	9	53	12
2018	Security	0	44	0	19	25	0	12	50	50	10
2018	Administration and operations	2	7	13	19	51	4	3	10	75	97
2018	Human resources	5	16	14	18	39	2	6	23	62	162
2018	Financial management	3	14	9	21	43	3	8	18	71	107
2018	Real property	8	14	23	14	24	7	8	27	45	13
2018	Information management	6	0	17	34	37	0	6	6	76	18
2018	Information technology	5	6	17	17	45	3	7	12	69	73
2018	Internal audit	4	12	8	23	45	4	4	17	75	26
2018	Data sciences	0	16	9	41	26	0	8	18	73	12
2018	Policy	4	12	10	20	46	2	6	17	72	239
2018	Project management	3	7	24	19	39	0	8	10	63	37
2018	None of the above	0	15	11	25	37	3	8	17	70	63
2017	Client contact centre	0	27	12	18	37	0	6	29	58	16
2017	Federal regulators	0	10	10	20	41	9	10	12	76	10
2017	Communications or public affairs	2	7	6	10	59	6	10	11	82	48
2017	Security	0	16	23	0	52	0	8	18	57	13
2017	Administration and operations	2	10	9	17	56	2	4	13	77	130
2017	Human resources	2	8	6	19	47	2	15	12	80	147
2017	Financial management	5	8	10	16	48	7	6	15	73	113
2017	Procurement	0	0	10	24	58	0	9	0	89	11
2017	Real property	0	17	16	23	44	0	0	17	67	12
2017	Information management	8	4	14	20	45	0	8	14	71	24
2017	Information technology	3	12	16	23	41	0	5	15	68	85
2017	Internal audit	0	0	9	16	61	9	4	0	90	21
2017	Data sciences	0	15	5	20	50	0	10	17	78	20
2017	Policy	1	8	9	21	49	5	6	10	79	190
2017	Project management	0	8	11	25	46	6	4	9	79	50
2017	None of the above	3	14	7	19	52	1	5	18	75	74

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results by Theme for Treasury Board of Canada Secretariat by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Question 15. I can complete my assigned workload during my regular working hours.

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored