2018 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 82. What is your first official language?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 43 39 8 6 4 0 0 82 10 159
2018 First official language - French 41 41 9 6 2 0 0 82 8 195
2017 First official language - English 36 46 9 6 3 0 0 82 9 149
2017 First official language - French 33 47 10 7 3 1 0 80 10 199
2014 First official language - English 45 37 8 7 3 0 0 82 10 144
2014 First official language - French 35 42 15 5 4 0 0 77 8 178
2011 First official language - English 37 39 10 10 4 0 0 76 14 143
2011 First official language - French 46 36 11 5 2 0 0 82 7 172
2008 First official language - English 36 41 9 7 7 0 0 76 14 153
2008 First official language - French 45 36 11 6 2 1 1 81 7 179

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 37 39 13 5 6 0 0 77 11 160
2018 First official language - French 38 39 12 9 2 0 0 77 11 193
2017 First official language - English 37 42 9 5 7 0 0 79 12 149
2017 First official language - French 36 38 15 7 4 0 0 74 11 201

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 57 34 5 3 2 0 0 91 4 159
2018 First official language - French 48 39 9 3 1 0 0 87 3 193
2017 First official language - English 52 38 7 3 1 0 0 90 3 148
2017 First official language - French 50 38 7 3 1 0 0 88 5 201
2014 First official language - English 65 25 7 4 0 0 0 90 4 144
2014 First official language - French 53 36 9 2 1 0 0 89 3 178
2011 First official language - English 56 31 8 5 0 0 0 87 5 143
2011 First official language - French 58 30 11 1 0 0 0 88 1 172

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 44 41 8 4 3 0 0 85 7 160
2018 First official language - French 48 37 9 6 1 0 0 85 6 193
2017 First official language - English 45 38 8 5 3 0 0 83 8 148
2017 First official language - French 42 44 7 4 3 0 0 86 7 200
2014 First official language - English 49 32 10 4 4 0 0 81 9 144
2014 First official language - French 41 41 13 3 2 0 0 82 5 177
2011 First official language - English 43 39 9 6 3 0 0 82 9 143
2011 First official language - French 48 36 10 4 2 0 0 84 6 172
2008 First official language - English 41 42 7 7 3 0 0 83 10 153
2008 First official language - French 50 36 9 2 1 1 0 87 3 179

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 57 23 15 3 2 1 0 80 5 161
2018 First official language - French 60 28 7 3 2 1 0 88 5 193
2017 First official language - English 49 30 8 7 4 2 0 81 11 149
2017 First official language - French 49 34 11 5 0 0 0 83 6 200
2014 First official language - English 51 26 9 9 4 1 0 77 14 144
2014 First official language - French 42 42 5 4 6 0 0 84 10 178
2011 First official language - English 46 30 13 6 4 0 0 76 11 143
2011 First official language - French 53 28 12 4 3 0 0 81 7 172

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 50 30 12 6 1 0 0 80 7 161
2018 First official language - French 56 32 7 4 1 0 0 88 5 192
2017 First official language - English 46 30 13 7 2 0 0 77 10 149
2017 First official language - French 46 37 10 4 2 0 0 84 7 201
2014 First official language - English 47 29 11 6 7 0 0 76 13 144
2014 First official language - French 37 43 10 5 5 0 0 80 10 178
2011 First official language - English 40 36 11 9 5 0 0 75 14 143
2011 First official language - French 49 34 11 4 2 0 0 83 7 171
2008 First official language - English 33 42 13 7 4 0 0 76 11 153
2008 First official language - French 47 39 7 3 2 1 1 88 5 179

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 45 25 12 11 3 3 2 73 14 161
2018 First official language - French 51 27 11 5 4 2 0 80 9 194
2017 First official language - English 38 19 21 11 7 4 0 60 18 149
2017 First official language - French 43 28 13 7 3 5 1 76 11 200
2014 First official language - English 42 23 17 9 7 1 1 67 16 144
2014 First official language - French 42 29 11 7 6 4 0 75 13 178
2011 First official language - English 40 23 13 11 7 7 0 67 19 142
2011 First official language - French 48 24 13 6 6 3 1 75 12 172
2008 First official language - English 31 26 17 12 9 4 1 60 22 153
2008 First official language - French 48 30 8 6 4 3 2 82 10 179
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 53 24 11 4 5 2 1 80 9 159
2018 First official language - French 52 31 10 3 3 1 1 84 6 194
2017 First official language - English 59 22 9 3 2 3 2 86 5 149
2017 First official language - French 48 32 11 4 1 2 1 83 6 199
2014 First official language - English 56 20 12 6 6 1 0 76 12 144
2014 First official language - French 44 30 14 3 4 3 1 77 8 178
2011 First official language - English 49 30 8 3 7 3 0 82 10 143
2011 First official language - French 45 30 15 4 4 1 1 76 8 173
2008 First official language - English 40 34 15 4 1 5 1 78 6 152
2008 First official language - French 41 30 14 5 3 5 2 76 9 179

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 44 33 9 7 5 0 1 78 12 157
2018 First official language - French 50 34 8 5 2 1 1 85 7 192
2017 First official language - English 52 31 3 8 3 1 2 85 11 148
2017 First official language - French 47 34 10 4 4 1 0 82 8 201
2014 First official language - English 45 31 9 9 5 0 0 76 15 144
2014 First official language - French 43 32 12 8 4 1 1 76 12 178
2011 First official language - English 43 35 7 7 8 1 0 79 15 143
2011 First official language - French 41 38 11 5 4 0 1 80 9 173
2008 First official language - English 39 41 9 7 3 0 1 80 11 152
2008 First official language - French 40 32 13 8 4 1 2 75 12 179

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 53 23 9 8 5 0 2 78 13 159
2018 First official language - French 54 31 8 5 3 0 1 85 7 195
2017 First official language - English 56 25 8 4 5 0 2 82 9 149
2017 First official language - French 53 30 7 5 4 0 0 84 10 201
2014 First official language - English 56 20 7 9 9 0 0 76 17 144
2014 First official language - French 43 36 8 4 6 1 2 81 10 178

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 40 33 13 9 3 2 0 74 12 161
2018 First official language - French 34 42 13 7 1 3 0 78 9 194
2017 First official language - English 36 34 12 6 7 4 0 73 14 149
2017 First official language - French 23 37 18 11 4 5 1 64 16 200
2014 First official language - English 27 41 10 7 11 3 0 71 19 144
2014 First official language - French 19 48 15 6 5 6 1 72 11 177
2011 First official language - English 25 33 18 12 6 5 0 61 19 143
2011 First official language - French 19 38 19 10 5 7 2 63 16 173

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 40 33 12 9 5 1 0 73 15 161
2018 First official language - French 35 41 12 8 2 3 0 77 10 193
2017 First official language - English 34 34 14 9 7 1 0 69 17 149
2017 First official language - French 26 38 17 12 4 2 0 66 16 201
2014 First official language - English 28 38 14 9 11 0 0 66 20 144
2014 First official language - French 25 43 16 8 6 1 1 69 14 178
2011 First official language - English 26 40 16 9 10 0 0 66 18 143
2011 First official language - French 23 41 20 7 5 4 1 67 12 172
2008 First official language - English 23 43 13 11 8 1 0 67 20 153
2008 First official language - French 30 43 14 6 4 2 0 75 11 179

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 34 32 17 11 3 3 0 68 15 161
2018 First official language - French 28 43 18 5 1 3 0 74 7 192
2017 First official language - English 29 35 11 13 5 5 1 69 19 149
2017 First official language - French 21 37 21 10 2 8 0 63 14 201
2014 First official language - English 19 36 19 12 8 6 0 59 21 143
2014 First official language - French 19 43 23 8 4 4 1 64 12 178
2011 First official language - English 22 44 16 11 5 3 0 67 16 143
2011 First official language - French 17 48 26 6 0 3 0 67 6 173
2008 First official language - English 14 44 16 18 5 3 0 60 24 153
2008 First official language - French 24 41 22 4 2 7 0 70 7 179

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 28 34 17 13 8 1 0 62 21 161
2018 First official language - French 21 48 17 9 4 2 0 70 12 194
2017 First official language - English 22 33 14 17 10 4 0 57 28 149
2017 First official language - French 22 39 20 9 5 4 0 64 15 201
2014 First official language - English 17 35 13 19 14 2 0 53 33 144
2014 First official language - French 18 41 24 10 5 1 1 61 15 178
2011 First official language - English 21 41 10 21 5 1 0 63 27 143
2011 First official language - French 25 51 13 7 2 2 1 78 8 173
2008 First official language - English 16 47 18 12 6 1 0 64 18 152
2008 First official language - French 27 52 9 9 2 2 0 80 11 178
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 35 39 8 10 7 0 0 74 18 159
2018 First official language - French 38 39 13 5 5 0 0 77 11 194
2017 First official language - English 35 36 13 7 8 0 0 72 15 149
2017 First official language - French 36 37 17 6 3 0 1 74 10 200
2014 First official language - English 33 34 10 14 8 1 0 68 22 144
2014 First official language - French 32 36 14 9 8 0 1 69 17 177
2011 First official language - English 26 37 15 12 11 0 0 62 23 143
2011 First official language - French 30 38 18 8 6 0 0 68 14 171

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 39 44 7 6 4 0 0 83 10 161
2018 First official language - French 34 47 12 5 2 0 1 81 7 194
2017 First official language - English 41 40 7 8 5 0 0 80 13 149
2017 First official language - French 33 47 12 6 3 0 0 80 9 201

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 15 22 19 15 11 15 4 45 31 161
2018 First official language - French 16 27 15 14 7 18 3 54 26 194
2017 First official language - English 17 20 12 17 10 22 1 49 36 149
2017 First official language - French 11 26 19 15 9 18 3 47 29 200
2014 First official language - English 12 25 15 18 11 19 1 46 35 143
2014 First official language - French 13 24 16 13 13 17 3 47 33 178

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 39 39 8 10 3 0 1 79 13 158
2018 First official language - French 45 37 9 5 2 0 1 83 7 195
2017 First official language - English 42 34 9 7 5 1 2 78 13 149
2017 First official language - French 42 36 12 5 3 1 0 80 8 201
2014 First official language - English 45 28 12 9 6 1 0 73 15 144
2014 First official language - French 39 35 13 6 4 1 3 76 10 178
2011 First official language - English 41 32 12 4 8 2 2 75 12 143
2011 First official language - French 37 40 11 6 5 0 1 77 12 173
2008 First official language - English 26 49 10 7 5 1 1 78 12 152
2008 First official language - French 44 33 10 8 4 0 1 77 13 178

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 31 33 13 9 6 2 7 70 16 53
2018 First official language - French 33 34 16 6 2 3 6 74 9 62
2017 First official language - English 41 28 4 6 11 9 2 76 19 47
2017 First official language - French 25 44 10 7 3 6 6 78 11 70
2014 First official language - English 33 37 6 8 0 2 14 83 9 51
2014 First official language - French 25 36 5 10 4 5 15 76 17 56

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 36 42 8 11 2 0 1 79 13 161
2018 First official language - French 34 49 10 4 1 1 1 85 5 195
2017 First official language - English 38 37 11 10 5 0 0 75 15 149
2017 First official language - French 42 38 10 9 0 0 1 81 9 201
2014 First official language - English 29 38 11 12 9 1 1 68 21 144
2014 First official language - French 32 45 13 3 4 1 2 79 7 178
2011 First official language - English 35 40 10 7 5 0 2 77 13 143
2011 First official language - French 30 45 14 5 2 1 3 78 7 173
2008 First official language - English 25 45 18 7 3 0 1 71 11 153
2008 First official language - French 32 42 15 6 2 0 3 77 8 179

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 44 42 6 6 2 0 0 86 8 161
2018 First official language - French 39 45 12 3 1 0 0 83 4 193
2017 First official language - English 44 39 10 7 1 0 0 83 8 149
2017 First official language - French 39 44 6 9 2 0 0 83 11 200
2014 First official language - English 47 39 9 5 1 0 0 86 5 144
2014 First official language - French 41 38 11 8 1 0 0 80 9 178
2011 First official language - English 47 38 6 8 1 0 0 85 9 142
2011 First official language - French 46 32 14 7 2 0 0 78 8 172
2008 First official language - English 41 38 7 10 5 0 0 78 15 152
2008 First official language - French 42 40 11 2 4 1 0 83 6 179

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 56 30 6 4 3 0 0 86 8 159
2018 First official language - French 46 43 7 2 2 0 0 89 4 192
2017 First official language - English 50 36 7 5 2 0 0 86 7 148
2017 First official language - French 41 45 7 4 3 0 0 86 7 201
2014 First official language - English 58 30 7 4 2 0 0 88 6 144
2014 First official language - French 42 43 7 6 2 0 0 86 8 178
2011 First official language - English 51 41 4 3 1 0 0 92 4 143
2011 First official language - French 43 43 7 6 3 0 0 85 8 173
2008 First official language - English 49 37 7 5 2 0 0 86 7 153
2008 First official language - French 46 41 7 4 1 0 1 88 6 179

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 26 36 16 12 9 1 0 63 21 161
2018 First official language - French 28 44 17 5 4 2 0 74 9 193
2017 First official language - English 32 34 9 9 12 3 1 69 22 149
2017 First official language - French 31 47 12 5 3 3 0 80 8 199
2014 First official language - English 31 32 11 14 11 1 1 63 25 143
2014 First official language - French 30 43 16 6 3 1 1 75 9 178
2011 First official language - English 32 31 13 11 11 1 1 65 22 143
2011 First official language - French 34 42 14 5 2 2 2 79 7 173
2008 First official language - English 22 35 16 14 12 2 0 58 26 153
2008 First official language - French 23 50 14 7 3 2 1 76 10 179

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 23 26 11 14 19 2 5 53 35 161
2018 First official language - French 23 39 14 9 11 2 2 65 21 193
2017 First official language - English 20 30 11 13 21 3 1 53 35 149
2017 First official language - French 24 34 16 10 13 1 2 60 24 200
2014 First official language - English 18 25 14 19 19 1 4 46 39 144
2014 First official language - French 19 35 15 17 10 2 3 56 28 178
2011 First official language - English 15 28 9 21 23 0 3 45 46 143
2011 First official language - French 25 25 14 21 8 2 4 54 31 173
2008 First official language - English 12 34 11 16 22 2 4 48 40 152
2008 First official language - French 21 34 15 13 10 3 4 59 25 178

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 42 40 7 6 5 0 0 82 10 159
2018 First official language - French 42 38 8 8 3 0 1 80 12 192
2017 First official language - English 44 39 8 4 5 0 0 83 9 148
2017 First official language - French 43 38 8 6 4 0 0 81 10 201
2014 First official language - English 34 41 8 8 9 0 0 75 17 143
2014 First official language - French 32 43 11 11 3 0 1 75 14 178
2011 First official language - English 35 46 8 5 5 1 0 82 10 143
2011 First official language - French 37 39 10 9 3 1 1 78 12 171

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 47 30 11 10 3 0 0 77 12 156
2018 First official language - French 39 40 9 6 4 1 1 80 11 193
2017 First official language - English 43 34 12 6 5 0 0 78 11 147
2017 First official language - French 45 35 9 7 4 0 0 80 10 200
2014 First official language - English 40 29 11 13 7 0 0 69 20 144
2014 First official language - French 42 37 8 9 3 0 1 79 13 178

Question 13. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 42 33 15 7 3 0 0 75 10 161
2018 First official language - French 40 40 15 4 2 0 0 79 6 194
2017 First official language - English 43 35 13 5 5 0 0 78 9 147
2017 First official language - French 35 48 8 4 4 0 0 84 8 201
2014 First official language - English 40 33 9 10 6 1 0 74 16 144
2014 First official language - French 35 46 12 5 2 0 0 81 7 178
2011 First official language - English 38 45 7 4 3 1 1 85 8 143
2011 First official language - French 41 42 10 6 1 0 1 84 7 172

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 36 32 16 8 6 1 1 69 14 160
2018 First official language - French 31 43 18 4 3 1 2 75 7 194
2017 First official language - English 31 39 13 6 6 4 1 73 13 149
2017 First official language - French 28 45 16 6 3 2 0 74 9 201

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 65 20 6 7 1 0 1 86 8 160
2018 First official language - French 61 28 4 3 3 0 0 89 7 194
2017 First official language - English 57 30 6 3 4 0 0 87 7 149
2017 First official language - French 51 31 8 4 5 0 2 83 9 201
2014 First official language - English 46 26 11 8 9 0 0 72 17 143
2014 First official language - French 43 35 10 8 3 0 1 79 11 177
2011 First official language - English 42 42 8 4 4 0 0 84 8 143
2011 First official language - French 43 36 10 7 2 1 2 80 10 172

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 50 35 10 4 1 0 0 85 4 161
2018 First official language - French 42 39 14 4 2 0 0 81 6 195
2017 First official language - English 47 36 12 2 0 0 2 85 2 149
2017 First official language - French 47 37 8 4 3 0 0 85 7 201
2014 First official language - English 30 35 17 14 3 0 1 66 17 143
2014 First official language - French 35 42 16 6 2 0 0 77 7 178
2011 First official language - English 32 37 21 7 4 0 0 69 11 143
2011 First official language - French 33 39 17 7 4 0 0 72 11 173
2008 First official language - English 20 43 22 8 5 1 1 64 13 153
2008 First official language - French 29 36 18 12 5 0 1 65 17 177

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 First official language - English 28 38 34 161
2018 First official language - French 24 43 33 194
2017 First official language - English 35 34 30 149
2017 First official language - French 28 37 35 201
2014 First official language - English 22 43 35 144
2014 First official language - French 26 44 31 178
2011 First official language - English 27 41 32 143
2011 First official language - French 27 40 33 173

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2018 First official language - English 21 36 31 0 8 4 45
2018 First official language - French 7 37 38 0 6 12 47
2017 First official language - English 22 11 46 3 11 6 52
2017 First official language - French 2 31 47 8 4 7 57
2014 First official language - English 20 21 38 12 9999 9 33
2014 First official language - French 20 29 43 2 9999 6 45
2011 First official language - English 28 20 34 15 9999 3 39
2011 First official language - French 24 14 50 2 9999 10 47
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 67 29 2 2 1 0 0 96 3 161
2018 First official language - French 51 45 3 1 0 0 0 96 1 194
2017 First official language - English 57 35 6 1 2 0 0 91 3 149
2017 First official language - French 46 43 6 2 2 0 0 89 4 201
2014 First official language - English 52 33 8 6 2 0 0 85 8 144
2014 First official language - French 44 40 9 3 1 2 0 86 5 178
2011 First official language - English 52 34 5 5 4 0 0 86 8 143
2011 First official language - French 44 41 10 3 1 0 0 86 4 173
2008 First official language - English 46 40 6 5 2 1 0 87 7 153
2008 First official language - French 58 32 8 1 0 1 0 90 1 179

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 40 40 9 10 1 1 0 81 11 161
2018 First official language - French 29 51 14 6 0 0 0 80 6 193
2017 First official language - English 40 42 11 6 2 0 0 81 8 149
2017 First official language - French 34 46 8 6 1 3 1 84 7 201
2014 First official language - English 46 42 7 2 2 1 0 89 4 144
2014 First official language - French 41 50 8 1 1 0 0 91 1 178
2011 First official language - English 29 46 11 7 5 2 0 76 12 143
2011 First official language - French 35 46 14 3 1 1 0 82 4 172

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 3 11 37 33 15 0 1 48 14 161
2018 First official language - French 5 22 33 27 13 0 0 40 27 192
2017 First official language - English 5 16 36 26 14 0 3 41 22 147
2017 First official language - French 7 19 38 20 12 1 2 34 27 200
2014 First official language - English 8 14 46 19 10 1 2 30 23 144
2014 First official language - French 8 33 36 16 6 1 0 23 41 177
2011 First official language - English 8 20 37 23 10 0 1 34 28 143
2011 First official language - French 9 28 31 19 9 0 4 29 39 173
2008 First official language - English 10 22 41 20 7 0 1 26 32 153
2008 First official language - French 12 32 28 18 7 1 3 25 46 179

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 4 10 22 34 28 0 1 63 15 161
2018 First official language - French 3 6 32 40 16 1 2 58 10 193
2017 First official language - English 5 9 32 29 20 1 5 52 14 147
2017 First official language - French 4 16 34 25 15 2 4 43 22 200
2014 First official language - English 5 8 17 41 27 1 2 70 13 144
2014 First official language - French 5 7 27 32 20 4 5 57 14 178
2011 First official language - English 7 9 15 38 26 1 5 68 17 143
2011 First official language - French 4 10 28 31 15 3 10 52 16 173
2008 First official language - English 6 16 28 34 14 1 1 49 22 153
2008 First official language - French 3 15 31 26 16 3 6 46 20 178

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 8 11 36 25 19 1 1 45 19 161
2018 First official language - French 9 18 31 27 13 1 1 41 27 192
2017 First official language - English 11 11 35 27 13 1 3 42 22 149
2017 First official language - French 9 18 32 21 16 1 4 38 29 199
2014 First official language - English 15 17 37 18 12 1 1 30 32 144
2014 First official language - French 8 26 30 22 9 2 4 32 36 178
2011 First official language - English 9 22 22 32 12 2 1 45 32 143
2011 First official language - French 7 18 29 25 12 1 7 40 28 173
2008 First official language - English 10 24 39 18 5 0 3 24 35 152
2008 First official language - French 8 25 31 18 11 3 5 31 36 177

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 2 6 37 34 20 0 1 55 8 161
2018 First official language - French 2 14 35 35 12 0 2 48 16 192
2017 First official language - English 4 9 31 36 17 0 3 54 13 144
2017 First official language - French 6 9 34 28 19 0 3 49 16 200
2014 First official language - English 7 17 39 25 9 1 1 35 25 143
2014 First official language - French 9 19 35 23 10 2 3 34 29 177
2011 First official language - English 4 22 35 23 13 0 2 37 27 143
2011 First official language - French 10 20 30 25 10 1 4 37 32 173
2008 First official language - English 10 16 42 22 8 1 1 31 26 152
2008 First official language - French 6 22 34 22 12 2 2 35 30 179

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 5 13 35 26 20 1 1 46 19 160
2018 First official language - French 6 20 32 21 17 1 2 40 27 193
2017 First official language - English 7 14 29 25 20 1 4 47 22 147
2017 First official language - French 11 18 24 21 19 1 6 43 31 200
2014 First official language - English 15 21 31 17 13 2 1 31 38 144
2014 First official language - French 13 29 32 13 8 3 3 22 44 177
2011 First official language - English 12 22 28 18 14 1 5 34 36 143
2011 First official language - French 17 19 26 19 14 0 6 35 38 173
2008 First official language - English 16 20 27 24 11 1 1 35 37 153
2008 First official language - French 16 23 24 17 14 1 5 34 41 178

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 4 11 29 26 27 0 2 55 16 159
2018 First official language - French 8 16 34 22 16 2 2 40 25 193
2017 First official language - English 5 11 26 33 18 0 6 55 17 147
2017 First official language - French 12 20 24 20 18 3 2 41 34 200
2014 First official language - English 2 8 22 36 23 5 4 65 11 144
2014 First official language - French 5 11 27 30 17 7 4 52 19 178
2011 First official language - English 3 11 20 32 27 1 5 63 16 143
2011 First official language - French 1 20 27 24 17 4 7 46 24 173
2008 First official language - English 3 10 27 36 14 5 4 55 15 153
2008 First official language - French 12 16 25 19 14 5 10 39 32 178

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 4 13 35 29 18 1 1 47 17 160
2018 First official language - French 5 11 40 27 14 2 1 42 16 193
2017 First official language - English 10 12 35 25 14 2 2 41 23 148
2017 First official language - French 7 14 33 22 17 3 4 42 23 201
2014 First official language - English 13 17 37 20 10 1 3 31 31 144
2014 First official language - French 7 14 39 25 10 4 2 37 22 178

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 47 27 8 11 5 2 0 75 16 160
2018 First official language - French 49 33 9 7 3 0 0 81 10 193
2017 First official language - English 50 25 7 7 8 4 0 78 15 149
2017 First official language - French 51 31 7 7 4 2 0 83 11 200
2014 First official language - English 44 27 4 13 11 1 1 71 25 144
2014 First official language - French 45 29 11 8 6 1 0 75 14 177

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 52 33 6 8 1 0 0 85 9 161
2018 First official language - French 49 37 9 5 0 0 0 86 5 194
2017 First official language - English 56 25 7 7 3 2 0 83 10 149
2017 First official language - French 49 39 7 3 2 0 0 88 5 201
2014 First official language - English 47 35 6 7 5 0 0 82 12 144
2014 First official language - French 42 41 6 7 4 1 0 83 11 178

Question 21. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 50 36 6 4 3 1 0 87 7 161
2018 First official language - French 39 46 9 4 1 0 0 85 6 193

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 43 30 14 8 1 4 0 75 10 161
2018 First official language - French 39 43 12 3 2 2 0 83 5 195
2017 First official language - English 40 35 8 4 6 6 0 80 11 149
2017 First official language - French 37 43 11 3 2 4 1 83 5 201
2014 First official language - English 58 28 5 6 2 1 0 87 8 144
2014 First official language - French 39 46 5 1 4 4 1 90 5 178

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 42 37 10 7 2 1 0 80 9 160
2018 First official language - French 44 41 6 5 2 1 0 86 7 194
2017 First official language - English 46 35 10 6 1 2 0 82 7 149
2017 First official language - French 39 45 8 6 1 1 0 85 7 201
2014 First official language - English 49 30 10 6 6 0 0 79 11 144
2014 First official language - French 37 46 8 1 4 4 0 86 5 178
2011 First official language - English 39 33 12 6 7 3 1 74 13 143
2011 First official language - French 35 42 14 4 2 3 0 79 6 171

Question 42. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 59 30 7 3 1 0 0 89 4 159
2018 First official language - French 54 39 4 1 2 0 0 93 3 195
2017 First official language - English 58 27 7 6 1 2 0 87 7 149
2017 First official language - French 49 40 4 4 3 0 0 89 7 201
2014 First official language - English 55 30 2 8 5 0 0 85 13 143
2014 First official language - French 43 46 4 2 5 1 0 89 7 178
2011 First official language - English 44 36 9 5 6 0 0 80 10 143
2011 First official language - French 48 38 6 6 2 0 1 87 7 172
2008 First official language - English 45 32 11 5 5 1 0 78 11 152
2008 First official language - French 49 37 9 3 2 0 0 86 5 177

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 27 31 18 11 4 6 3 64 16 161
2018 First official language - French 26 39 11 10 6 7 2 72 17 194
2017 First official language - English 33 29 9 8 6 10 5 73 16 149
2017 First official language - French 29 36 15 9 5 4 2 69 15 200
2014 First official language - English 29 32 12 10 9 7 1 67 20 144
2014 First official language - French 24 30 17 5 8 6 10 63 16 178

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 36 32 12 9 5 4 2 72 15 161
2018 First official language - French 27 43 15 11 1 2 0 71 13 194
2017 First official language - English 36 35 7 12 4 5 1 75 17 149
2017 First official language - French 31 37 16 7 5 2 1 71 13 201
2014 First official language - English 45 34 7 5 5 4 0 82 11 144
2014 First official language - French 33 35 11 9 8 3 0 70 18 178
2011 First official language - English 36 35 9 7 7 5 1 75 15 143
2011 First official language - French 32 31 14 10 5 6 3 68 17 172
2008 First official language - English 28 33 12 8 10 7 1 67 19 153
2008 First official language - French 37 35 9 8 5 3 3 76 14 179

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 33 38 17 8 2 1 1 72 10 160
2018 First official language - French 23 53 16 6 1 0 0 77 7 192

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 18 15 17 16 12 15 6 42 36 161
2018 First official language - French 14 24 21 14 9 13 4 46 28 194
2017 First official language - English 17 18 18 12 17 15 3 43 35 149
2017 First official language - French 13 27 17 14 10 15 4 50 30 201
2014 First official language - English 12 24 17 13 17 12 4 44 36 144
2014 First official language - French 13 10 23 16 14 20 4 30 40 178
2011 First official language - English 12 12 16 16 19 21 4 32 47 143
2011 First official language - French 11 20 17 12 14 17 9 42 34 173

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 10 90 159
2018 First official language - French 14 86 194

Question 49a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2018 First official language - English 35 16
2018 First official language - French 39 27

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 16
2018 First official language - French 0 27

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 16
2018 First official language - French 0 27

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic
(%)
Total responses
2018 First official language - English 31 16
2018 First official language - French 41 27

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic
(%)
Total responses
2018 First official language - English 43 16
2018 First official language - French 58 27

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic
(%)
Total responses
2018 First official language - English 37 16
2018 First official language - French 56 27

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Survey year Demographic
(%)
Total responses
2018 First official language - English 29 16
2018 First official language - French 28 27

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic
(%)
Total responses
2018 First official language - English 63 16
2018 First official language - French 74 27

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic
(%)
Total responses
2018 First official language - English 31 16
2018 First official language - French 40 27

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 16
2018 First official language - French 0 27

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic
(%)
Total responses
2018 First official language - English 49 16
2018 First official language - French 46 27

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2018 First official language - English 40 16
2018 First official language - French 48 27

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2018 First official language - English 31 16
2018 First official language - French 28 27

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 16
2018 First official language - French 0 27

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic
(%)
Total responses
2018 First official language - English 49 16
2018 First official language - French 33 27

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2018 First official language - English 55 16
2018 First official language - French 36 27

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2018 First official language - English 63 16
2018 First official language - French 53 27

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2018 First official language - English 66 16
2018 First official language - French 46 27

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 19 11 18 6 4 34 9 52 18 160
2018 First official language - French 16 19 19 5 4 30 8 56 13 193
2017 First official language - English 13 16 21 4 7 30 9 48 18 149
2017 First official language - French 12 25 14 6 5 28 11 60 17 201
2014 First official language - English 14 14 24 5 7 30 6 44 18 144
2014 First official language - French 12 15 12 4 7 42 8 53 22 178

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 32 35 17 5 2 9 0 74 7 159
2018 First official language - French 28 40 17 5 3 8 0 73 9 194
2017 First official language - English 26 29 18 7 6 13 1 64 15 148
2017 First official language - French 26 38 15 6 6 8 2 71 13 201
2014 First official language - English 25 31 19 3 8 14 0 65 13 143
2014 First official language - French 19 29 17 3 6 24 2 66 12 178
2011 First official language - English 33 29 19 5 4 10 0 68 11 143
2011 First official language - French 25 37 18 3 3 14 1 72 7 173

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 7 93 160
2018 First official language - French 7 93 193

Question 56a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic
(%)
Total responses
2018 First official language - English 56 11
2018 First official language - French 48 13

Question 56c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 11
2018 First official language - French 0 13

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 11
2018 First official language - French 0 13

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 11
2018 First official language - French 0 13

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 11
2018 First official language - French 0 13

Question 56g. From whom did you experience discrimination on the job? Other

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 11
2018 First official language - French 0 13

Question 57i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 11
2018 First official language - French 0 13

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 11
2018 First official language - French 0 13

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 11
2018 First official language - French 0 13

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 11
2018 First official language - French 0 13

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 11
2018 First official language - French 0 13

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 11
2018 First official language - French 0 13

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 11
2018 First official language - French 0 13

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 11
2018 First official language - French 0 13

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 19 10 23 5 1 36 6 50 11 159
2018 First official language - French 19 21 15 2 3 33 8 66 8 194
2017 First official language - English 17 14 20 2 3 40 4 55 10 149
2017 First official language - French 14 18 11 2 5 39 10 65 13 198
2014 First official language - English 13 13 23 4 1 39 7 49 8 144
2014 First official language - French 12 18 9 1 4 49 7 66 12 178

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 34 28 20 5 1 10 1 70 7 160
2018 First official language - French 30 36 17 2 3 12 0 75 6 195
2017 First official language - English 31 27 19 4 3 16 1 69 8 149
2017 First official language - French 28 36 13 4 3 13 2 76 8 199
2014 First official language - English 32 24 21 5 1 16 1 67 7 144
2014 First official language - French 20 32 10 3 4 30 2 76 10 176
2011 First official language - English 44 27 13 3 2 10 0 79 6 143
2011 First official language - French 29 41 9 3 3 14 1 83 6 173
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 60 22 9 4 4 0 1 83 8 158
2018 First official language - French 59 27 10 2 1 0 1 87 3 194
2017 First official language - English 64 17 5 2 6 3 2 86 8 149
2017 First official language - French 57 28 8 4 3 2 0 85 7 201

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 43 38 13 5 1 1 0 81 6 161
2018 First official language - French 38 43 10 6 2 1 0 82 8 194
2017 First official language - English 36 40 10 7 3 3 1 79 10 149
2017 First official language - French 32 51 9 5 1 2 0 85 6 201

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 36 35 20 5 3 1 0 72 8 161
2018 First official language - French 33 42 16 4 4 0 0 76 9 195
2017 First official language - English 23 40 23 6 5 2 0 65 12 149
2017 First official language - French 27 46 16 6 5 1 0 73 11 201

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 34 25 15 8 17 0 1 59 25 160
2018 First official language - French 20 24 28 12 14 0 2 45 26 195
2017 First official language - English 25 23 22 11 17 0 1 49 29 149
2017 First official language - French 17 21 20 19 21 0 2 38 41 201

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 20 40 27 8 3 0 1 61 12 160
2018 First official language - French 18 29 32 15 6 0 0 47 21 195
2017 First official language - English 18 36 29 11 5 0 1 55 16 147
2017 First official language - French 17 25 32 16 7 0 3 43 24 200

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 31 37 24 6 2 0 1 68 8 159
2018 First official language - French 19 37 28 11 4 0 1 57 15 194
2017 First official language - English 21 43 22 6 7 0 1 65 13 148
2017 First official language - French 20 34 23 11 9 0 3 55 20 201

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 22 30 25 13 7 1 1 54 21 159
2018 First official language - French 16 26 29 18 10 0 0 43 28 195
2017 First official language - English 23 26 27 13 7 1 3 51 22 148
2017 First official language - French 17 30 21 18 10 0 4 48 29 201

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 54 31 9 1 1 0 5 89 2 160
2018 First official language - French 49 29 15 2 1 1 3 81 3 194
2017 First official language - English 47 26 17 3 1 0 8 79 3 148
2017 First official language - French 43 28 14 2 2 0 10 80 5 201

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 42 28 16 8 6 0 1 70 14 160
2018 First official language - French 36 35 16 9 4 0 1 71 13 195
2017 First official language - English 26 37 23 9 4 0 1 63 14 147
2017 First official language - French 33 34 18 8 7 0 1 67 15 199

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 37 33 16 7 6 0 1 70 14 161
2018 First official language - French 31 41 18 7 2 1 1 73 8 194
2017 First official language - English 30 32 21 9 7 1 1 62 16 146
2017 First official language - French 30 35 24 6 3 1 1 66 10 199

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 34 38 20 6 1 0 1 73 7 159
2018 First official language - French 32 37 18 8 2 1 2 71 10 193
2017 First official language - English 29 37 21 8 4 0 1 66 12 147
2017 First official language - French 21 39 24 11 2 0 3 62 13 198

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 38 31 18 8 4 0 1 70 12 161
2018 First official language - French 34 37 18 6 4 0 1 72 9 192
2017 First official language - English 34 33 18 7 7 0 2 68 14 147
2017 First official language - French 31 33 20 10 4 1 3 65 14 199

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 39 36 17 4 4 0 1 76 7 160
2018 First official language - French 34 34 24 4 1 1 2 70 6 193
2017 First official language - English 33 30 24 8 5 0 1 63 13 147
2017 First official language - French 31 41 18 5 1 1 3 75 7 199

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 52 22 15 4 4 1 2 76 8 160
2018 First official language - French 58 20 14 4 0 0 2 81 4 193
2017 First official language - English 54 23 11 8 3 0 0 78 12 148
2017 First official language - French 62 20 8 4 2 0 4 85 6 201

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 80 11 2 1 1 1 5 95 2 160
2018 First official language - French 74 13 5 1 1 0 6 93 2 194

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 73 14 6 1 2 0 4 90 4 161
2018 First official language - French 68 13 8 2 5 0 3 83 8 192
2017 First official language - English 70 13 6 5 3 2 2 86 7 148
2017 First official language - French 69 15 3 5 4 1 4 88 9 200

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 55 24 16 1 2 0 2 81 3 158
2018 First official language - French 46 28 17 4 4 0 2 75 9 193
2017 First official language - English 52 29 11 1 4 2 1 83 5 148
2017 First official language - French 53 24 15 2 2 0 3 79 5 199

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 50 24 13 5 5 0 3 76 10 159
2018 First official language - French 57 17 13 6 5 0 2 76 11 194
2017 First official language - English 53 24 9 6 5 2 1 80 11 147
2017 First official language - French 64 16 7 6 4 0 2 82 10 199

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 50 18 5 2 0 0 25 91 2 156
2018 First official language - French 54 15 5 2 2 0 23 89 4 193
2017 First official language - English 43 16 8 4 1 2 26 82 7 148
2017 First official language - French 55 13 8 1 1 0 22 87 3 200

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 66 19 5 1 1 1 8 93 2 158
2018 First official language - French 72 16 4 2 2 0 4 91 4 193
2017 First official language - English 67 16 6 1 1 0 9 92 2 148
2017 First official language - French 71 18 4 1 0 0 7 95 1 199

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 75 9 5 3 3 0 5 88 7 159
2018 First official language - French 74 13 1 3 3 0 5 92 7 194
2017 First official language - English 75 10 2 4 3 0 6 90 7 148
2017 First official language - French 75 12 4 2 1 0 6 92 3 201

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 47 30 17 4 2 0 1 77 6 159
2018 First official language - French 47 27 16 4 3 0 2 76 7 193
2017 First official language - English 44 29 18 5 1 0 2 75 6 148
2017 First official language - French 50 32 10 2 3 0 3 84 5 200

Question 63. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 20 33 35 10 2 0 0 53 12 161
2018 First official language - French 15 29 44 9 3 0 0 44 13 195
2017 First official language - English 11 37 36 12 3 2 0 49 15 149
2017 First official language - French 11 31 44 10 5 0 0 41 15 200

Question 64. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 4 14 44 23 16 0 0 38 18 157
2018 First official language - French 5 15 38 27 16 0 0 42 20 195
2017 First official language - English 5 13 45 28 8 0 0 36 19 149
2017 First official language - French 4 16 37 30 14 0 0 44 19 200
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 38 22 23 5 9 1 1 39 61 161
2018 First official language - French 29 25 22 13 9 1 1 30 70 194
2017 First official language - English 24 24 17 14 13 8 0 26 74 149
2017 First official language - French 30 18 20 17 14 0 0 31 69 201

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 20 96
2018 First official language - French 25 134
2017 First official language - English 25 98
2017 First official language - French 27 138

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 37 96
2018 First official language - French 43 134
2017 First official language - English 40 98
2017 First official language - French 39 138

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 14 96
2018 First official language - French 15 134
2017 First official language - English 20 98
2017 First official language - French 19 138

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 32 96
2018 First official language - French 40 134
2017 First official language - English 31 98
2017 First official language - French 42 138

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2018 First official language - English 12 96
2018 First official language - French 15 134
2017 First official language - English 11 98
2017 First official language - French 14 138

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 40 96
2018 First official language - French 39 134

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Demographic
(%)
Total responses
2018 First official language - English 42 96
2018 First official language - French 27 134
2017 First official language - English 44 98
2017 First official language - French 32 138

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2018 First official language - English 5 42 20 16 6 10 94
2018 First official language - French 3 43 26 9 4 14 132
2017 First official language - English 6 51 21 8 3 11 96
2017 First official language - French 4 47 23 7 4 15 132

Question 70. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 32 68 95
2018 First official language - French 30 70 134

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 41 9 15 11 9 4 11 59 23 161
2018 First official language - French 36 16 15 12 14 0 8 56 28 194

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 15 21 12 26 19 0 7 38 49 96
2018 First official language - French 18 28 13 20 12 1 7 51 35 133
2017 First official language - English 25 19 12 14 21 3 6 48 39 100
2017 First official language - French 18 30 15 11 19 0 7 52 33 138

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 3 7 16 18 49 0 7 11 72 96
2018 First official language - French 4 14 14 23 40 2 4 19 66 133
2017 First official language - English 5 7 8 15 50 2 14 14 77 100
2017 First official language - French 3 8 9 21 51 4 4 12 78 137
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