2018 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 43 7 5 8 0 0 80 13 88
2018 Does not provide services to public 44 39 9 6 2 0 0 83 8 265
2017 Provides services to public 33 49 12 4 2 0 0 82 6 93
2017 Does not provide services to public 35 46 10 7 3 0 0 81 10 256
2014 Provides services to public 43 42 10 3 2 0 0 85 5 102
2014 Does not provide services to public 38 38 13 7 4 0 0 76 11 222
2011 Provides services to public 41 36 11 7 5 0 0 78 12 129
2011 Does not provide services to public 42 38 10 8 2 0 0 80 10 187
2008 Provides services to public 49 32 10 5 3 0 1 81 9 150
2008 Does not provide services to public 34 43 11 7 5 1 0 77 12 184

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 36 13 8 7 0 0 72 15 88
2018 Does not provide services to public 39 39 12 7 3 0 0 78 10 264
2017 Provides services to public 34 41 16 7 2 0 0 75 9 95
2017 Does not provide services to public 37 40 11 6 6 0 0 77 12 256

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 35 8 2 3 0 0 86 6 86
2018 Does not provide services to public 52 38 6 3 0 0 0 90 3 265
2017 Provides services to public 56 37 5 1 1 0 0 93 2 95
2017 Does not provide services to public 50 38 8 4 1 0 0 87 5 255
2014 Provides services to public 63 30 6 1 0 0 0 93 1 102
2014 Does not provide services to public 56 31 8 4 0 0 0 88 4 222
2011 Provides services to public 62 23 11 4 0 0 0 85 4 129
2011 Does not provide services to public 54 36 8 3 0 0 0 89 3 187

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 39 9 5 4 0 0 82 10 87
2018 Does not provide services to public 47 39 9 5 1 0 0 86 5 265
2017 Provides services to public 41 48 6 2 3 0 0 89 5 95
2017 Does not provide services to public 44 39 8 5 3 0 0 84 8 254
2014 Provides services to public 49 38 10 3 0 0 0 87 3 102
2014 Does not provide services to public 43 37 12 4 5 0 0 79 9 221
2011 Provides services to public 45 35 10 7 3 0 0 80 10 129
2011 Does not provide services to public 46 39 9 4 2 0 0 85 6 187
2008 Provides services to public 52 35 8 3 2 0 0 87 5 150
2008 Does not provide services to public 41 42 9 5 2 1 0 84 8 184

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 30 11 2 5 1 0 82 7 87
2018 Does not provide services to public 61 24 10 3 1 0 0 85 4 266
2017 Provides services to public 44 39 7 6 1 2 0 85 7 95
2017 Does not provide services to public 51 30 11 6 2 0 0 81 8 255
2014 Provides services to public 47 34 8 5 6 1 0 82 10 102
2014 Does not provide services to public 45 36 7 7 5 0 0 81 12 222
2011 Provides services to public 46 28 16 4 6 0 0 74 10 129
2011 Does not provide services to public 52 30 10 6 2 0 0 82 8 187

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 36 7 8 2 0 0 83 10 87
2018 Does not provide services to public 55 30 11 4 1 0 0 85 4 265
2017 Provides services to public 41 43 9 5 1 0 0 84 6 95
2017 Does not provide services to public 48 31 12 6 3 0 0 79 9 256
2014 Provides services to public 41 40 7 5 7 0 0 81 12 102
2014 Does not provide services to public 42 36 12 5 5 0 0 77 10 222
2011 Provides services to public 41 37 10 5 6 0 0 78 12 128
2011 Does not provide services to public 47 33 11 7 2 0 0 80 9 187
2008 Provides services to public 41 37 13 5 3 1 1 80 7 150
2008 Does not provide services to public 40 43 8 6 3 0 0 84 9 184

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 27 13 4 3 4 0 79 8 88
2018 Does not provide services to public 48 26 11 9 3 2 1 77 12 266
2017 Provides services to public 39 31 14 10 3 4 0 72 13 94
2017 Does not provide services to public 42 22 17 9 5 5 0 68 14 256
2014 Provides services to public 47 30 11 3 5 5 0 81 8 102
2014 Does not provide services to public 39 25 16 10 7 1 1 66 18 222
2011 Provides services to public 44 23 10 7 8 6 1 72 17 128
2011 Does not provide services to public 44 24 14 8 5 4 0 71 14 187
2008 Provides services to public 45 24 11 7 7 3 3 74 14 150
2008 Does not provide services to public 36 32 13 10 7 3 0 70 17 184
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 20 17 3 4 2 5 74 8 88
2018 Does not provide services to public 54 30 8 4 3 1 0 85 7 264
2017 Provides services to public 50 31 8 6 0 1 4 85 6 94
2017 Does not provide services to public 54 27 11 3 2 3 1 84 5 255
2014 Provides services to public 49 22 12 4 8 3 2 75 12 102
2014 Does not provide services to public 49 27 13 5 4 1 0 77 9 222
2011 Provides services to public 40 31 16 6 6 1 1 72 12 129
2011 Does not provide services to public 51 30 9 2 5 3 0 84 7 188
2008 Provides services to public 43 28 15 5 4 4 1 75 10 149
2008 Does not provide services to public 39 34 14 4 2 5 2 79 6 184

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 27 11 7 3 0 5 78 11 86
2018 Does not provide services to public 48 34 8 6 3 0 0 83 9 262
2017 Provides services to public 47 39 4 4 3 0 2 89 7 95
2017 Does not provide services to public 50 31 8 6 4 1 0 82 10 255
2014 Provides services to public 47 23 10 10 6 1 2 73 17 102
2014 Does not provide services to public 42 35 11 8 5 0 0 77 12 222
2011 Provides services to public 40 35 13 4 7 0 1 75 11 129
2011 Does not provide services to public 43 37 6 7 5 1 1 82 12 188
2008 Provides services to public 38 36 13 7 5 1 0 74 13 149
2008 Does not provide services to public 41 36 10 8 3 1 2 79 11 184

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 24 11 6 5 0 6 77 12 88
2018 Does not provide services to public 55 29 8 6 3 0 0 83 9 265
2017 Provides services to public 54 27 5 7 3 1 2 85 10 95
2017 Does not provide services to public 54 28 9 4 5 0 0 82 9 256
2014 Provides services to public 47 27 8 5 10 1 2 76 16 102
2014 Does not provide services to public 49 29 8 7 6 0 0 79 13 222

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 39 12 13 3 3 0 71 17 88
2018 Does not provide services to public 39 38 13 6 2 2 0 79 8 266
2017 Provides services to public 20 42 19 10 4 3 1 65 15 94
2017 Does not provide services to public 32 33 15 9 6 5 0 69 15 256
2014 Provides services to public 22 51 9 5 9 4 0 76 14 102
2014 Does not provide services to public 23 42 15 7 8 5 0 69 15 221
2011 Provides services to public 17 32 21 10 9 9 1 55 21 129
2011 Does not provide services to public 26 38 17 12 3 4 0 66 15 188

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 43 12 10 7 2 0 71 17 87
2018 Does not provide services to public 40 35 12 8 2 1 0 77 11 266
2017 Provides services to public 16 47 21 11 3 1 1 64 15 95
2017 Does not provide services to public 34 33 15 10 6 2 0 69 17 256
2014 Provides services to public 27 45 10 7 10 0 0 73 18 102
2014 Does not provide services to public 26 39 18 9 7 0 0 65 17 222
2011 Provides services to public 23 37 15 10 12 4 0 62 22 129
2011 Does not provide services to public 26 43 20 6 4 1 1 70 10 187
2008 Provides services to public 25 43 13 9 9 1 0 69 18 150
2008 Does not provide services to public 28 43 15 8 5 2 0 72 13 184

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 43 19 6 4 4 0 70 10 88
2018 Does not provide services to public 33 37 18 8 2 3 0 72 10 264
2017 Provides services to public 16 44 22 10 3 4 1 63 14 95
2017 Does not provide services to public 28 33 15 12 3 8 0 67 17 256
2014 Provides services to public 20 41 18 8 8 4 0 64 17 102
2014 Does not provide services to public 18 39 22 10 4 5 0 61 16 221
2011 Provides services to public 16 52 19 8 3 1 0 69 11 129
2011 Does not provide services to public 21 43 23 8 2 4 0 66 10 188
2008 Provides services to public 20 44 17 11 3 5 0 67 15 150
2008 Does not provide services to public 18 41 21 11 3 5 0 63 15 184

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 29 21 14 6 3 0 57 22 88
2018 Does not provide services to public 24 45 16 9 5 1 0 70 14 266
2017 Provides services to public 17 34 18 16 8 6 1 55 26 95
2017 Does not provide services to public 24 37 17 11 7 4 0 63 19 256
2014 Provides services to public 21 38 21 7 11 2 0 61 18 102
2014 Does not provide services to public 16 38 18 18 8 1 0 55 27 222
2011 Provides services to public 25 46 14 10 3 1 1 72 13 129
2011 Does not provide services to public 22 47 10 15 4 2 0 70 19 188
2008 Provides services to public 23 49 12 11 3 1 0 73 14 149
2008 Does not provide services to public 21 49 15 10 4 1 0 71 14 183
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 37 10 10 10 0 0 69 20 88
2018 Does not provide services to public 38 39 11 6 5 0 0 77 12 264
2017 Provides services to public 35 39 18 4 3 0 0 74 7 94
2017 Does not provide services to public 36 36 15 7 6 0 0 72 13 256
2014 Provides services to public 35 33 13 12 7 0 0 68 19 102
2014 Does not provide services to public 31 36 12 12 8 0 0 68 20 221
2011 Provides services to public 27 32 20 12 9 0 0 59 21 128
2011 Does not provide services to public 29 40 14 8 8 0 0 70 16 187

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 42 8 7 5 0 0 80 12 88
2018 Does not provide services to public 36 46 10 6 2 0 0 82 8 266
2017 Provides services to public 40 43 7 6 4 0 0 83 10 95
2017 Does not provide services to public 35 44 11 7 3 0 0 79 11 256

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 30 14 16 11 16 0 51 32 88
2018 Does not provide services to public 17 23 18 13 7 17 5 51 27 266
2017 Provides services to public 7 28 15 23 11 14 2 41 41 95
2017 Does not provide services to public 16 22 16 14 8 22 2 50 29 255
2014 Provides services to public 16 26 13 16 14 15 0 49 35 102
2014 Does not provide services to public 11 24 17 15 11 19 3 45 33 221

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 29 14 5 3 0 4 76 9 88
2018 Does not provide services to public 43 40 7 8 2 0 0 83 11 264
2017 Provides services to public 49 31 9 6 2 1 2 82 8 95
2017 Does not provide services to public 40 37 12 6 4 1 0 78 10 256
2014 Provides services to public 41 32 10 8 6 0 2 75 15 102
2014 Does not provide services to public 42 31 13 8 4 1 1 75 12 222
2011 Provides services to public 36 35 13 7 9 0 0 70 16 129
2011 Does not provide services to public 41 37 10 5 5 2 2 80 9 188
2008 Provides services to public 40 38 9 6 7 0 0 78 13 149
2008 Does not provide services to public 32 43 10 9 3 1 2 77 12 183

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 38 15 15 3 0 8 65 19 28
2018 Does not provide services to public 36 32 15 5 3 3 6 74 10 87
2017 Provides services to public 32 44 6 9 3 3 3 81 13 32
2017 Does not provide services to public 31 35 8 6 7 8 5 76 14 85
2014 Provides services to public 22 38 6 18 0 6 11 72 21 32
2014 Does not provide services to public 31 36 7 5 3 3 16 82 10 76

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 51 8 5 2 0 0 85 8 88
2018 Does not provide services to public 36 45 10 7 1 0 1 82 9 267
2017 Provides services to public 39 43 9 7 1 0 0 82 8 95
2017 Does not provide services to public 41 36 10 10 3 0 0 76 13 256
2014 Provides services to public 31 43 9 9 7 1 0 74 17 102
2014 Does not provide services to public 30 42 14 6 6 0 2 74 12 222
2011 Provides services to public 26 43 17 4 5 0 4 72 9 129
2011 Does not provide services to public 37 43 8 7 3 0 2 81 10 188
2008 Provides services to public 28 43 18 7 3 0 2 72 10 150
2008 Does not provide services to public 29 44 16 6 3 0 2 75 9 184

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 46 13 3 2 0 0 81 5 88
2018 Does not provide services to public 43 42 8 5 1 0 0 85 6 265
2017 Provides services to public 42 42 8 9 0 0 0 83 9 95
2017 Does not provide services to public 40 42 8 7 2 0 0 83 10 255
2014 Provides services to public 51 37 9 3 0 0 0 88 3 102
2014 Does not provide services to public 41 40 10 8 1 0 0 80 9 222
2011 Provides services to public 45 29 17 8 2 0 0 74 9 128
2011 Does not provide services to public 47 39 6 7 2 0 0 86 9 187
2008 Provides services to public 45 36 9 5 5 0 0 81 10 150
2008 Does not provide services to public 39 41 9 7 4 1 0 80 10 183

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 44 8 3 3 0 0 86 6 87
2018 Does not provide services to public 53 35 6 4 2 0 0 88 6 263
2017 Provides services to public 43 42 9 4 3 0 0 84 7 95
2017 Does not provide services to public 46 41 6 4 2 0 0 87 7 255
2014 Provides services to public 51 32 11 4 2 0 0 83 6 102
2014 Does not provide services to public 48 40 4 6 2 0 0 88 7 222
2011 Provides services to public 47 37 7 5 4 0 0 84 9 129
2011 Does not provide services to public 45 45 4 4 1 0 0 91 5 188
2008 Provides services to public 49 36 7 5 2 0 0 85 7 150
2008 Does not provide services to public 46 42 6 4 1 0 1 89 5 184

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 39 13 11 8 0 0 68 19 87
2018 Does not provide services to public 27 40 19 7 5 2 0 69 12 266
2017 Provides services to public 29 42 12 4 9 3 0 73 14 94
2017 Does not provide services to public 33 41 10 8 6 3 0 76 14 255
2014 Provides services to public 32 39 15 7 6 2 0 72 13 102
2014 Does not provide services to public 30 38 14 10 7 1 1 69 17 221
2011 Provides services to public 35 31 15 8 8 1 2 69 16 129
2011 Does not provide services to public 31 42 12 8 4 2 1 75 12 188
2008 Provides services to public 23 43 15 12 5 1 1 67 18 150
2008 Does not provide services to public 22 43 14 9 8 3 1 68 17 184

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 31 14 14 14 1 4 56 29 87
2018 Does not provide services to public 23 34 12 11 14 2 3 61 26 266
2017 Provides services to public 17 38 14 12 15 4 0 58 28 95
2017 Does not provide services to public 24 31 14 11 17 1 3 57 29 255
2014 Provides services to public 20 27 14 20 13 2 4 50 35 102
2014 Does not provide services to public 17 32 15 16 16 1 3 51 33 222
2011 Provides services to public 22 21 12 22 18 2 4 45 42 129
2011 Does not provide services to public 20 30 13 21 13 0 3 52 35 188
2008 Provides services to public 17 29 15 16 16 1 5 49 35 147
2008 Does not provide services to public 16 37 12 12 15 4 4 57 30 185

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 38 7 9 5 0 0 80 14 87
2018 Does not provide services to public 42 39 8 6 4 0 1 82 10 263
2017 Provides services to public 40 39 14 6 1 0 0 79 7 95
2017 Does not provide services to public 45 38 6 6 5 0 0 83 11 255
2014 Provides services to public 27 46 16 9 2 0 0 73 11 102
2014 Does not provide services to public 35 40 7 9 8 0 0 75 17 221
2011 Provides services to public 31 44 10 6 7 0 2 77 13 128
2011 Does not provide services to public 40 40 9 8 2 1 0 81 10 187

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 34 7 9 8 0 0 76 16 87
2018 Does not provide services to public 42 36 11 7 2 0 1 79 9 261
2017 Provides services to public 42 36 12 6 4 0 0 78 10 95
2017 Does not provide services to public 45 34 10 7 4 0 0 79 11 253
2014 Provides services to public 41 35 7 13 4 0 0 76 17 102
2014 Does not provide services to public 41 32 11 10 6 0 0 73 16 222

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 37 14 5 5 0 0 75 11 88
2018 Does not provide services to public 41 37 15 5 1 0 0 78 7 266
2017 Provides services to public 38 46 8 4 3 0 1 85 7 95
2017 Does not provide services to public 39 41 11 4 4 0 0 80 9 254
2014 Provides services to public 36 39 12 6 5 1 0 76 12 102
2014 Does not provide services to public 38 40 10 8 3 0 0 78 11 222
2011 Provides services to public 37 41 11 6 4 1 1 79 10 128
2011 Does not provide services to public 41 45 7 4 1 0 1 88 5 188

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 38 22 8 5 0 1 65 13 88
2018 Does not provide services to public 36 37 16 5 4 1 1 74 10 265
2017 Provides services to public 25 45 20 3 4 3 0 72 7 95
2017 Does not provide services to public 31 41 13 8 4 3 0 74 12 256

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 25 6 8 4 0 0 82 12 87
2018 Does not provide services to public 64 24 5 4 2 0 1 89 6 266
2017 Provides services to public 48 36 6 5 5 0 0 84 10 95
2017 Does not provide services to public 55 29 7 3 4 0 2 85 7 256
2014 Provides services to public 46 27 8 12 6 0 0 73 18 101
2014 Does not provide services to public 42 33 12 6 6 0 1 76 12 221
2011 Provides services to public 38 37 13 7 4 1 1 76 11 129
2011 Does not provide services to public 45 40 7 5 3 0 1 86 8 187

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 34 16 6 2 0 0 75 8 88
2018 Does not provide services to public 48 38 10 3 1 0 0 86 4 267
2017 Provides services to public 39 37 16 3 3 0 2 78 6 95
2017 Does not provide services to public 51 36 8 3 1 0 1 88 5 256
2014 Provides services to public 46 27 15 9 3 0 0 73 12 101
2014 Does not provide services to public 27 44 17 10 2 0 0 71 12 222
2011 Provides services to public 33 33 19 9 7 0 0 66 15 129
2011 Does not provide services to public 32 41 19 5 3 0 0 73 8 188
2008 Provides services to public 28 33 21 14 3 0 1 62 17 150
2008 Does not provide services to public 23 43 19 7 7 1 1 67 14 182

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 31 38 31 87
2018 Does not provide services to public 24 42 33 267
2017 Provides services to public 35 29 36 95
2017 Does not provide services to public 30 39 32 256
2014 Provides services to public 19 50 31 102
2014 Does not provide services to public 27 40 33 222
2011 Provides services to public 32 30 38 129
2011 Does not provide services to public 24 47 29 188

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 17 43 29 0 8 4 27
2018 Does not provide services to public 12 33 38 0 7 10 66
2017 Provides services to public 15 24 47 8 4 3 34
2017 Does not provide services to public 11 20 46 5 9 8 75
2014 Provides services to public 36 29 25 5 9999 5 19
2014 Does not provide services to public 16 24 45 6 9999 8 60
2011 Provides services to public 31 12 40 5 9999 12 41
2011 Does not provide services to public 21 21 44 10 9999 4 46
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 41 5 1 1 0 0 93 2 88
2018 Does not provide services to public 60 37 2 1 0 0 0 97 2 266
2017 Provides services to public 51 40 5 1 3 0 0 91 4 95
2017 Does not provide services to public 50 39 6 2 2 0 0 90 4 256
2014 Provides services to public 45 43 6 4 1 0 0 89 5 102
2014 Does not provide services to public 49 34 9 5 2 1 0 84 7 222
2011 Provides services to public 47 33 13 4 3 0 0 81 6 129
2011 Does not provide services to public 49 41 5 4 1 0 0 89 5 188
2008 Provides services to public 55 33 8 3 1 1 0 89 3 150
2008 Does not provide services to public 49 38 7 4 1 1 0 88 5 184

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 45 14 7 1 2 0 77 8 88
2018 Does not provide services to public 36 45 10 8 0 0 0 81 9 265
2017 Provides services to public 34 40 13 6 4 1 2 76 11 95
2017 Does not provide services to public 38 46 8 5 1 2 0 85 6 256
2014 Provides services to public 46 46 8 0 0 0 0 92 0 102
2014 Does not provide services to public 42 47 7 2 2 0 0 89 4 222
2011 Provides services to public 33 43 16 6 1 1 0 77 7 128
2011 Does not provide services to public 32 48 10 5 3 2 0 82 8 188

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 20 29 21 22 0 1 43 27 88
2018 Does not provide services to public 3 15 37 32 12 0 1 44 18 264
2017 Provides services to public 10 20 34 21 9 1 6 32 32 95
2017 Does not provide services to public 5 17 38 23 15 0 1 38 22 253
2014 Provides services to public 10 28 32 14 15 0 1 29 38 102
2014 Does not provide services to public 7 23 45 19 5 1 1 24 30 221
2011 Provides services to public 11 28 27 19 11 0 4 31 41 129
2011 Does not provide services to public 7 22 39 22 9 0 2 31 29 188
2008 Provides services to public 14 29 33 15 7 1 2 22 44 150
2008 Does not provide services to public 9 26 35 22 7 0 2 29 36 184

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 16 25 31 24 0 0 55 20 88
2018 Does not provide services to public 4 5 28 39 21 1 2 61 9 265
2017 Provides services to public 3 17 46 21 10 0 4 31 21 95
2017 Does not provide services to public 5 11 29 29 20 2 4 52 17 253
2014 Provides services to public 11 9 23 29 23 3 2 55 21 102
2014 Does not provide services to public 2 7 22 38 23 3 4 66 10 222
2011 Provides services to public 7 11 26 25 17 4 10 49 21 129
2011 Does not provide services to public 4 8 19 41 21 1 6 66 13 188
2008 Provides services to public 5 21 29 28 11 1 5 41 28 149
2008 Does not provide services to public 4 11 30 30 18 3 3 52 16 184

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 15 39 19 16 1 1 36 23 88
2018 Does not provide services to public 9 14 32 28 15 1 1 44 23 264
2017 Provides services to public 10 15 34 25 10 3 4 38 26 95
2017 Does not provide services to public 10 15 32 23 17 1 3 41 26 254
2014 Provides services to public 12 15 37 21 9 2 5 32 29 102
2014 Does not provide services to public 11 26 31 19 11 1 2 30 37 222
2011 Provides services to public 10 18 28 24 12 2 5 39 31 129
2011 Does not provide services to public 6 21 25 31 12 1 4 45 29 188
2008 Provides services to public 11 23 31 19 9 2 5 30 36 148
2008 Does not provide services to public 8 26 37 17 8 1 3 26 35 183

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 2 12 37 32 16 0 1 48 14 88
2018 Does not provide services to public 2 10 36 35 16 0 1 52 12 264
2017 Provides services to public 7 10 30 28 19 1 4 50 18 94
2017 Does not provide services to public 4 9 34 32 18 0 3 52 13 251
2014 Provides services to public 8 18 28 25 18 1 3 44 27 101
2014 Does not provide services to public 8 19 41 23 6 1 2 30 28 221
2011 Provides services to public 9 22 28 24 13 1 3 38 33 129
2011 Does not provide services to public 6 20 36 24 11 0 3 36 27 188
2008 Provides services to public 9 21 37 21 9 1 2 30 31 150
2008 Does not provide services to public 7 19 38 23 11 2 1 35 26 183

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 22 33 15 24 0 0 39 28 88
2018 Does not provide services to public 5 16 33 26 16 2 2 44 22 264
2017 Provides services to public 16 20 23 19 14 2 5 36 39 95
2017 Does not provide services to public 7 15 27 24 22 1 5 49 22 253
2014 Provides services to public 21 27 24 9 15 1 3 25 50 101
2014 Does not provide services to public 11 25 34 18 8 3 2 27 38 222
2011 Provides services to public 23 20 25 15 11 0 6 27 45 129
2011 Does not provide services to public 9 20 28 22 15 1 5 39 31 188
2008 Provides services to public 21 23 26 17 9 1 3 27 46 149
2008 Does not provide services to public 11 21 25 22 16 1 4 40 34 184

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 22 33 20 15 2 2 36 30 88
2018 Does not provide services to public 6 11 31 25 23 1 2 50 18 263
2017 Provides services to public 11 27 25 20 13 1 3 34 40 95
2017 Does not provide services to public 9 12 25 28 20 2 4 51 22 253
2014 Provides services to public 8 14 21 29 16 7 5 51 25 102
2014 Does not provide services to public 2 9 26 34 21 5 3 60 12 222
2011 Provides services to public 2 22 26 22 16 5 7 44 27 129
2011 Does not provide services to public 2 12 23 31 25 1 6 60 15 188
2008 Provides services to public 7 19 29 23 9 3 11 37 29 149
2008 Does not provide services to public 9 9 24 30 17 7 4 53 20 184

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 5 16 36 21 18 3 0 40 22 88
2018 Does not provide services to public 4 10 39 30 15 1 1 45 15 264
2017 Provides services to public 9 17 35 21 10 2 5 34 28 95
2017 Does not provide services to public 8 12 34 24 18 3 2 44 21 255
2014 Provides services to public 14 8 33 30 9 2 4 42 24 102
2014 Does not provide services to public 7 19 41 18 10 3 2 30 27 222

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 29 7 10 6 0 0 77 16 87
2018 Does not provide services to public 48 30 9 9 3 1 0 79 12 265
2017 Provides services to public 43 36 7 7 3 3 0 82 11 95
2017 Does not provide services to public 53 25 7 7 6 2 0 80 13 255
2014 Provides services to public 45 33 4 7 9 1 0 79 17 102
2014 Does not provide services to public 44 26 10 12 8 0 0 70 20 221

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 37 11 8 2 0 0 79 10 88
2018 Does not provide services to public 54 34 7 5 0 0 0 88 6 266
2017 Provides services to public 42 37 7 10 2 2 0 81 12 95
2017 Does not provide services to public 56 31 7 3 2 0 0 87 6 256
2014 Provides services to public 42 40 5 6 7 0 0 82 13 102
2014 Does not provide services to public 44 37 7 8 3 0 0 82 11 222

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 49 6 6 5 1 0 83 10 88
2018 Does not provide services to public 48 38 8 4 1 0 0 87 5 265

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 43 11 2 2 1 0 84 4 88
2018 Does not provide services to public 41 34 13 6 1 3 0 78 8 267
2017 Provides services to public 38 35 15 2 5 6 0 77 7 95
2017 Does not provide services to public 38 41 9 4 3 5 0 83 8 256
2014 Provides services to public 46 38 8 0 5 4 0 87 5 102
2014 Does not provide services to public 48 38 4 5 2 3 0 89 7 222

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 45 9 5 3 0 0 83 8 88
2018 Does not provide services to public 45 37 8 6 2 1 0 84 8 265
2017 Provides services to public 42 36 10 7 2 2 0 80 9 95
2017 Does not provide services to public 41 42 9 5 1 1 0 85 6 256
2014 Provides services to public 36 39 14 2 6 3 0 77 8 102
2014 Does not provide services to public 45 39 7 4 4 2 0 85 8 222
2011 Provides services to public 34 38 16 4 4 4 1 75 8 129
2011 Does not provide services to public 39 38 11 6 4 2 0 78 10 186

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 40 4 3 3 0 0 89 7 88
2018 Does not provide services to public 58 34 5 2 0 0 0 92 2 265
2017 Provides services to public 53 32 6 6 0 2 0 88 6 95
2017 Does not provide services to public 53 35 5 4 3 0 0 88 7 256
2014 Provides services to public 42 45 3 4 7 0 0 86 11 101
2014 Does not provide services to public 51 36 4 5 4 0 0 87 9 222
2011 Provides services to public 40 39 9 6 5 0 1 80 11 129
2011 Does not provide services to public 51 36 6 5 2 0 0 87 7 187
2008 Provides services to public 42 40 11 3 3 1 0 82 7 149
2008 Does not provide services to public 51 31 10 4 3 0 0 82 8 182

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 39 14 10 11 2 1 63 22 88
2018 Does not provide services to public 28 34 14 10 3 8 3 70 14 266
2017 Provides services to public 20 38 16 11 5 8 1 64 18 95
2017 Does not provide services to public 35 31 12 7 5 6 4 73 14 255
2014 Provides services to public 26 34 11 5 8 6 9 71 16 102
2014 Does not provide services to public 26 29 18 8 8 7 4 62 18 222

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 41 15 16 2 2 0 67 18 88
2018 Does not provide services to public 33 37 14 9 3 3 1 73 13 266
2017 Provides services to public 34 39 10 10 6 1 0 74 16 95
2017 Does not provide services to public 33 36 13 9 4 4 1 73 14 256
2014 Provides services to public 34 32 9 9 12 4 0 69 21 102
2014 Does not provide services to public 40 36 10 6 5 3 0 79 11 222
2011 Provides services to public 33 32 14 5 8 6 2 71 14 128
2011 Does not provide services to public 34 33 11 10 5 5 2 72 17 188
2008 Provides services to public 36 30 15 8 5 4 2 70 14 150
2008 Does not provide services to public 30 37 9 8 9 5 2 73 18 184

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 40 21 9 3 2 0 66 13 86
2018 Does not provide services to public 29 48 15 6 1 1 0 77 8 265

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 21 24 17 14 5 4 39 34 88
2018 Does not provide services to public 16 20 18 15 8 17 6 47 30 266
2017 Provides services to public 11 22 21 19 15 10 2 37 39 95
2017 Does not provide services to public 17 24 16 11 12 17 4 51 29 256
2014 Provides services to public 15 14 16 14 20 17 4 37 43 102
2014 Does not provide services to public 12 17 22 16 13 16 4 36 36 222
2011 Provides services to public 9 14 15 17 17 18 9 32 48 129
2011 Does not provide services to public 13 18 18 11 15 20 5 41 35 188

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 14 86 88
2018 Does not provide services to public 11 89 264

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 55 12
2018 Does not provide services to public 33 29

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 12
2018 Does not provide services to public 79 29

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 0 29

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 0 29

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 50 12
2018 Does not provide services to public 32 29

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 12
2018 Does not provide services to public 57 29

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 50 12
2018 Does not provide services to public 63 29

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 49 12
2018 Does not provide services to public 19 29

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 100 12
2018 Does not provide services to public 59 29

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 61 12
2018 Does not provide services to public 26 29

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 0 29

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 12
2018 Does not provide services to public 43 29

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 61 12
2018 Does not provide services to public 35 29

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 53 12
2018 Does not provide services to public 21 29

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 12
2018 Does not provide services to public 0 29

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 0 29

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 12
2018 Does not provide services to public 59 29

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 15 23 7 7 29 7 43 21 86
2018 Does not provide services to public 19 16 17 5 2 33 9 59 13 266
2017 Provides services to public 7 31 20 10 3 20 9 53 18 95
2017 Does not provide services to public 15 18 15 3 7 32 10 56 17 256
2014 Provides services to public 15 14 13 6 8 36 9 52 24 102
2014 Does not provide services to public 12 14 20 4 6 37 7 46 19 222

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 35 17 8 4 6 0 69 13 86
2018 Does not provide services to public 29 39 17 4 1 9 0 75 6 266
2017 Provides services to public 20 34 20 5 7 10 3 63 14 95
2017 Does not provide services to public 28 34 14 7 5 10 1 70 14 255
2014 Provides services to public 21 27 19 5 8 19 1 60 16 102
2014 Does not provide services to public 22 31 18 3 6 20 1 67 11 221
2011 Provides services to public 21 33 19 5 6 16 0 64 14 129
2011 Does not provide services to public 33 34 17 4 2 10 0 75 6 188

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 10 90 87
2018 Does not provide services to public 6 94 265

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 19 20 4 3 29 8 56 12 88
2018 Does not provide services to public 19 15 18 3 2 36 7 61 8 264
2017 Provides services to public 13 23 20 3 5 27 9 56 12 95
2017 Does not provide services to public 17 14 13 2 4 44 7 62 11 253
2014 Provides services to public 11 19 11 1 5 43 11 64 12 102
2014 Does not provide services to public 13 14 19 3 2 45 5 54 9 222

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 31 19 4 5 10 0 68 10 88
2018 Does not provide services to public 32 33 18 3 1 12 0 74 6 266
2017 Provides services to public 23 32 17 4 5 14 5 68 11 95
2017 Does not provide services to public 32 33 15 3 3 14 0 76 7 254
2014 Provides services to public 23 29 13 2 6 25 2 71 10 102
2014 Does not provide services to public 26 28 17 4 1 23 1 71 7 220
2011 Provides services to public 28 33 12 4 4 19 0 75 10 129
2011 Does not provide services to public 42 35 10 2 1 8 1 85 4 188
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 19 14 2 3 0 5 79 6 88
2018 Does not provide services to public 60 27 7 4 2 0 0 87 6 263
2017 Provides services to public 59 24 6 5 3 1 2 86 8 95
2017 Does not provide services to public 61 22 7 2 5 3 0 86 7 256

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 47 10 6 3 0 0 81 9 87
2018 Does not provide services to public 42 38 12 6 1 1 0 81 7 267
2017 Provides services to public 33 44 11 8 1 2 0 79 9 95
2017 Does not provide services to public 35 47 9 5 3 2 0 84 8 256

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 41 18 6 6 0 0 70 12 88
2018 Does not provide services to public 36 39 18 4 3 1 0 75 7 266
2017 Provides services to public 18 49 20 5 5 3 0 69 11 95
2017 Does not provide services to public 28 41 19 6 5 1 0 70 11 256

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 22 21 15 16 0 4 46 32 88
2018 Does not provide services to public 28 26 23 8 15 0 0 54 23 266
2017 Provides services to public 17 22 18 20 21 0 2 40 42 95
2017 Does not provide services to public 22 22 22 14 19 0 1 44 33 256

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 27 31 15 5 0 1 48 20 88
2018 Does not provide services to public 18 36 30 11 5 0 0 54 16 266
2017 Provides services to public 12 24 34 22 6 0 2 36 29 94
2017 Does not provide services to public 20 32 30 11 6 0 2 53 17 254

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 34 29 10 4 0 1 57 14 88
2018 Does not provide services to public 25 38 26 8 2 0 1 64 10 264
2017 Provides services to public 13 37 32 9 6 0 3 52 16 95
2017 Does not provide services to public 24 37 20 9 9 0 2 62 18 255

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 27 23 15 16 1 1 45 31 88
2018 Does not provide services to public 20 29 29 16 6 0 0 48 23 265
2017 Provides services to public 14 19 28 18 18 0 3 34 37 95
2017 Does not provide services to public 22 31 22 15 6 0 3 56 22 255

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 24 14 1 2 0 4 82 3 88
2018 Does not provide services to public 50 32 11 2 1 0 4 86 2 265
2017 Provides services to public 42 26 17 4 2 0 8 75 7 95
2017 Does not provide services to public 46 27 14 2 1 0 9 81 3 255

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 30 18 12 6 0 1 63 19 88
2018 Does not provide services to public 40 32 16 8 4 0 0 73 12 266
2017 Provides services to public 23 39 24 6 7 0 1 62 14 95
2017 Does not provide services to public 33 34 18 9 5 0 1 67 15 252

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 43 18 6 3 0 2 71 10 88
2018 Does not provide services to public 36 35 16 7 4 1 1 72 11 266
2017 Provides services to public 26 37 23 8 4 0 2 65 12 95
2017 Does not provide services to public 31 32 23 7 5 1 1 65 12 251

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 41 17 5 5 1 2 71 11 88
2018 Does not provide services to public 35 36 20 7 1 0 1 71 8 263
2017 Provides services to public 16 39 25 12 3 1 3 57 16 95
2017 Does not provide services to public 28 37 23 9 3 0 2 66 11 251

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 36 17 8 2 0 1 73 10 88
2018 Does not provide services to public 37 34 18 6 4 0 1 71 10 265
2017 Provides services to public 35 28 18 10 6 0 3 65 17 95
2017 Does not provide services to public 32 34 19 8 5 0 2 67 13 252

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 36 27 2 2 1 1 68 4 88
2018 Does not provide services to public 38 34 19 5 2 0 1 73 8 264
2017 Provides services to public 26 42 19 6 4 1 2 70 11 95
2017 Does not provide services to public 34 35 21 6 2 0 2 70 9 252

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 22 24 5 0 0 1 70 5 87
2018 Does not provide services to public 58 20 12 4 3 1 3 81 6 265
2017 Provides services to public 60 23 10 4 1 0 2 85 5 95
2017 Does not provide services to public 58 21 9 7 3 0 2 81 9 255

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 71 16 7 1 1 0 4 90 3 87
2018 Does not provide services to public 78 11 3 1 1 0 6 95 2 266

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 64 12 8 2 9 0 4 80 12 87
2018 Does not provide services to public 72 14 7 2 2 0 3 89 3 265
2017 Provides services to public 62 17 3 5 6 2 4 85 12 94
2017 Does not provide services to public 72 13 5 4 2 1 2 88 7 255

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 18 25 5 5 0 3 64 10 87
2018 Does not provide services to public 51 29 13 2 3 0 1 81 5 262
2017 Provides services to public 46 25 21 1 2 2 2 74 4 93
2017 Does not provide services to public 55 27 11 2 3 0 2 84 5 255

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 14 23 6 4 0 4 65 11 88
2018 Does not provide services to public 56 22 10 5 5 0 2 80 10 263
2017 Provides services to public 53 22 9 8 2 2 2 80 11 94
2017 Does not provide services to public 62 18 8 5 5 0 2 82 10 253

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 16 7 0 1 0 25 90 1 87
2018 Does not provide services to public 52 17 4 2 1 0 23 90 4 260
2017 Provides services to public 49 11 8 2 1 3 25 84 4 94
2017 Does not provide services to public 50 15 7 2 1 0 23 85 5 255

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 62 24 7 1 0 1 5 91 1 87
2018 Does not provide services to public 71 15 4 2 2 0 6 93 3 262
2017 Provides services to public 61 19 7 2 1 0 10 89 4 95
2017 Does not provide services to public 72 17 4 0 0 0 7 96 0 253

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 71 14 2 3 1 0 9 93 5 88
2018 Does not provide services to public 75 10 4 3 4 0 4 89 7 263
2017 Provides services to public 78 8 3 1 0 0 9 95 1 95
2017 Does not provide services to public 74 12 3 3 3 0 5 90 6 255

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 24 16 7 2 0 1 74 10 88
2018 Does not provide services to public 47 30 16 3 3 0 2 77 6 262
2017 Provides services to public 48 31 15 2 2 0 2 81 4 95
2017 Does not provide services to public 48 30 13 4 2 0 3 80 6 254

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 28 47 11 5 0 0 38 15 88
2018 Does not provide services to public 19 31 38 9 2 0 0 51 11 266
2017 Provides services to public 8 26 46 11 6 2 0 35 18 95
2017 Does not provide services to public 12 36 38 10 3 0 0 48 13 255

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 17 37 21 15 0 0 36 26 88
2018 Does not provide services to public 3 13 43 25 16 0 0 41 16 263
2017 Provides services to public 6 16 45 21 12 0 0 33 22 94
2017 Does not provide services to public 4 14 39 32 11 0 0 43 18 256
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 19 23 11 10 2 1 35 65 88
2018 Does not provide services to public 33 25 22 9 9 1 1 34 66 266
2017 Provides services to public 30 21 20 15 12 2 0 31 69 95
2017 Does not provide services to public 27 20 19 15 14 4 0 28 72 256

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 54
2018 Does not provide services to public 22 174
2017 Provides services to public 21 63
2017 Does not provide services to public 28 173

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 43 54
2018 Does not provide services to public 40 174
2017 Provides services to public 31 63
2017 Does not provide services to public 42 173

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 54
2018 Does not provide services to public 14 174
2017 Provides services to public 19 63
2017 Does not provide services to public 19 173

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 54
2018 Does not provide services to public 36 174
2017 Provides services to public 43 63
2017 Does not provide services to public 36 173

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 54
2018 Does not provide services to public 13 174
2017 Provides services to public 11 63
2017 Does not provide services to public 13 173

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 36 54
2018 Does not provide services to public 40 174

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 31 54
2018 Does not provide services to public 34 174
2017 Provides services to public 41 63
2017 Does not provide services to public 36 173

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 10 32 26 10 0 22 53
2018 Does not provide services to public 3 47 22 13 6 10 170
2017 Provides services to public 3 51 21 6 0 19 60
2017 Does not provide services to public 5 47 23 8 5 11 168

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 20 80 54
2018 Does not provide services to public 34 66 172

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 13 10 10 22 0 11 54 35 88
2018 Does not provide services to public 39 13 16 12 9 3 9 58 24 266

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 30 11 25 12 0 8 47 41 54
2018 Does not provide services to public 17 23 13 22 16 1 7 44 41 173
2017 Provides services to public 20 25 15 12 19 3 5 49 35 64
2017 Does not provide services to public 21 25 13 12 20 1 7 51 35 174

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 8 12 29 38 0 8 14 73 54
2018 Does not provide services to public 3 12 16 19 45 1 4 16 68 173
2017 Provides services to public 6 14 7 11 53 3 5 22 70 64
2017 Does not provide services to public 3 6 9 20 50 3 9 10 79 173
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