2018 Public Service Employee Survey Results by Theme for Shared Services Canada by Question 82. What is your first official language?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 28 41 13 10 8 0 0 69 18 1631
2018 First official language - French 30 40 14 9 7 0 0 70 16 1104
2017 First official language - English 27 40 11 12 9 0 0 67 21 1915
2017 First official language - French 26 44 17 7 7 0 0 70 13 1402
2014 First official language - English 20 40 15 13 12 0 0 61 24 2491
2014 First official language - French 20 44 18 11 7 0 0 64 18 1663

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 29 35 15 11 9 0 0 65 20 1637
2018 First official language - French 28 38 17 11 7 0 0 65 18 1106
2017 First official language - English 26 34 16 12 11 1 0 61 23 1916
2017 First official language - French 22 40 19 11 8 1 0 62 19 1405

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 46 32 13 5 3 0 0 79 8 1631
2018 First official language - French 41 39 13 5 3 0 0 79 8 1096
2017 First official language - English 45 33 12 5 4 0 0 78 10 1909
2017 First official language - French 40 41 12 4 3 0 0 81 7 1399
2014 First official language - English 54 28 10 5 3 0 0 82 8 2491
2014 First official language - French 46 36 11 3 3 0 0 82 7 1662

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 35 38 14 9 5 0 0 72 14 1639
2018 First official language - French 34 42 12 7 4 0 0 76 11 1106
2017 First official language - English 33 37 13 10 7 0 0 70 17 1909
2017 First official language - French 32 41 15 7 5 0 0 73 12 1403
2014 First official language - English 30 38 14 11 7 0 0 69 18 2491
2014 First official language - French 27 43 16 8 5 0 0 71 13 1660

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 27 27 19 13 13 1 0 54 26 1635
2018 First official language - French 25 30 22 12 10 1 0 56 22 1110
2017 First official language - English 21 24 19 16 18 1 0 46 35 1912
2017 First official language - French 17 28 24 14 15 1 0 46 29 1398
2014 First official language - English 14 25 20 19 20 1 0 40 39 2491
2014 First official language - French 13 28 26 16 15 1 0 42 32 1662

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 26 29 17 14 13 1 0 56 27 1633
2018 First official language - French 24 32 21 14 9 1 0 56 22 1107
2017 First official language - English 20 26 18 17 18 0 0 47 36 1908
2017 First official language - French 16 31 24 15 13 1 0 47 29 1399
2014 First official language - English 14 27 19 19 20 1 0 42 39 2489
2014 First official language - French 13 30 24 18 14 0 0 44 32 1662

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 25 23 19 15 15 3 0 49 31 1636
2018 First official language - French 24 25 22 14 12 3 0 51 26 1113
2017 First official language - English 20 20 20 16 19 4 1 42 37 1914
2017 First official language - French 18 24 23 14 15 5 1 44 31 1403
2014 First official language - English 17 19 21 18 21 4 1 38 40 2489
2014 First official language - French 15 22 24 16 17 5 1 40 35 1661
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 49 26 13 6 4 1 1 77 10 1633
2018 First official language - French 45 30 12 5 5 2 0 78 10 1105
2017 First official language - English 49 27 11 6 4 2 1 78 11 1916
2017 First official language - French 42 34 12 6 3 2 1 79 9 1403
2014 First official language - English 44 29 12 7 5 2 1 75 12 2491
2014 First official language - French 37 34 16 5 5 3 1 73 10 1663

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 44 30 11 9 5 1 0 75 14 1635
2018 First official language - French 43 33 12 7 5 1 0 77 11 1102
2017 First official language - English 44 30 11 8 6 1 1 75 14 1916
2017 First official language - French 41 36 12 6 5 1 1 78 11 1405
2014 First official language - English 40 33 10 9 6 1 0 74 16 2490
2014 First official language - French 35 37 13 8 6 1 0 73 14 1662

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 51 25 12 7 5 0 0 76 12 1637
2018 First official language - French 47 28 12 6 6 0 0 76 12 1107
2017 First official language - English 54 23 11 6 5 1 0 78 11 1913
2017 First official language - French 49 30 11 6 4 0 0 80 9 1402
2014 First official language - English 49 26 10 7 6 1 0 76 13 2490
2014 First official language - French 43 33 12 7 5 0 0 76 12 1661

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 27 27 21 8 6 11 0 61 16 1641
2018 First official language - French 24 30 21 8 6 10 0 60 16 1113
2017 First official language - English 24 24 21 10 8 14 0 55 21 1917
2017 First official language - French 19 32 21 9 6 13 0 59 18 1404
2014 First official language - English 21 26 22 9 8 14 0 55 20 2490
2014 First official language - French 16 36 22 9 7 10 0 58 18 1663

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 22 26 19 17 13 3 0 49 31 1636
2018 First official language - French 20 30 24 12 10 3 0 51 23 1111
2017 First official language - English 19 24 19 18 17 3 0 44 37 1917
2017 First official language - French 15 27 25 16 12 3 0 44 30 1404
2014 First official language - English 14 23 19 21 19 4 0 38 42 2490
2014 First official language - French 12 28 27 16 13 3 0 42 30 1663

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 14 23 22 18 17 6 0 40 37 1639
2018 First official language - French 13 25 29 16 11 6 0 40 29 1108
2017 First official language - English 13 22 18 20 21 6 0 37 44 1914
2017 First official language - French 11 23 29 16 14 7 0 37 32 1398
2014 First official language - English 9 19 19 22 24 7 0 30 49 2487
2014 First official language - French 8 21 29 22 14 6 0 31 39 1662

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 15 26 19 20 17 3 0 42 38 1639
2018 First official language - French 14 29 24 18 12 3 0 45 30 1111
2017 First official language - English 13 24 16 21 21 4 0 39 44 1915
2017 First official language - French 13 29 23 18 13 4 0 43 32 1403
2014 First official language - English 10 23 15 23 25 4 0 34 50 2490
2014 First official language - French 9 25 26 21 15 3 0 35 38 1660
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 27 32 19 12 10 0 0 59 22 1637
2018 First official language - French 28 35 17 12 7 0 0 63 19 1109
2017 First official language - English 24 33 17 13 12 0 0 58 25 1914
2017 First official language - French 24 36 21 11 7 0 1 60 19 1405
2014 First official language - English 18 34 17 16 14 0 0 53 30 2488
2014 First official language - French 19 36 23 13 9 0 0 55 22 1663

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 22 36 17 15 9 0 0 58 25 1640
2018 First official language - French 24 37 17 13 9 0 0 61 22 1109
2017 First official language - English 21 37 16 16 11 0 0 58 27 1914
2017 First official language - French 20 39 20 13 9 0 0 58 22 1403

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 14 21 25 12 8 16 3 44 25 1630
2018 First official language - French 16 22 22 12 9 14 4 47 26 1112
2017 First official language - English 14 19 20 13 10 21 3 43 30 1912
2017 First official language - French 13 20 22 13 11 17 4 42 30 1401
2014 First official language - English 12 20 23 15 14 13 3 39 34 2490
2014 First official language - French 10 22 22 15 12 15 4 39 33 1663

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 39 32 14 8 6 1 0 72 14 1636
2018 First official language - French 40 34 14 6 5 0 0 74 11 1106
2017 First official language - English 41 31 11 9 6 1 1 73 16 1914
2017 First official language - French 35 35 15 7 5 1 1 72 12 1402
2014 First official language - English 37 33 13 9 7 1 0 71 16 2491
2014 First official language - French 32 36 17 9 5 0 1 68 14 1663

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 28 28 18 10 6 4 7 62 18 374
2018 First official language - French 24 32 18 7 6 5 9 65 15 400
2017 First official language - English 27 29 19 7 4 5 9 66 13 474
2017 First official language - French 18 36 20 9 4 5 7 62 15 468
2014 First official language - English 21 33 19 8 9 3 7 60 18 642
2014 First official language - French 22 32 19 12 5 5 5 60 19 515

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 21 36 15 18 10 0 0 57 28 1637
2018 First official language - French 20 38 18 13 10 0 1 59 23 1109
2017 First official language - English 21 33 14 16 15 0 1 54 32 1916
2017 First official language - French 20 37 19 14 10 0 1 57 24 1404
2014 First official language - English 13 26 14 22 24 0 0 39 46 2491
2014 First official language - French 15 29 19 19 17 0 1 45 37 1663

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 35 41 12 7 5 0 0 75 12 1633
2018 First official language - French 34 43 12 8 3 0 0 77 11 1108
2017 First official language - English 37 40 11 7 5 0 0 77 12 1914
2017 First official language - French 33 44 13 7 4 0 0 76 11 1403
2014 First official language - English 34 38 13 8 6 0 0 73 14 2491
2014 First official language - French 31 40 15 8 5 0 0 71 14 1663

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 42 38 9 6 5 0 0 80 11 1624
2018 First official language - French 39 42 10 5 4 0 0 81 9 1098
2017 First official language - English 44 36 8 7 4 0 0 80 11 1911
2017 First official language - French 39 40 12 6 3 0 0 79 9 1400
2014 First official language - English 40 39 8 8 5 0 0 79 13 2490
2014 First official language - French 36 40 12 7 4 0 0 76 12 1662

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 18 30 18 15 15 3 0 50 31 1638
2018 First official language - French 18 33 23 15 9 2 0 52 24 1113
2017 First official language - English 20 26 17 16 18 3 0 47 35 1915
2017 First official language - French 17 32 24 14 9 4 1 51 24 1402
2014 First official language - English 12 22 17 20 24 4 1 36 47 2491
2014 First official language - French 11 25 23 21 17 3 1 38 38 1658

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 19 24 15 16 23 2 1 44 40 1644
2018 First official language - French 20 34 17 13 13 2 2 55 27 1111
2017 First official language - English 20 21 13 16 26 3 1 43 44 1914
2017 First official language - French 19 32 17 13 14 3 2 53 29 1402
2014 First official language - English 11 17 14 20 34 3 2 29 57 2491
2014 First official language - French 11 26 20 17 21 4 2 39 40 1662

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 28 38 15 11 7 0 0 67 19 1630
2018 First official language - French 28 38 17 12 5 0 0 66 17 1103
2017 First official language - English 28 41 11 11 7 0 0 70 19 1907
2017 First official language - French 27 38 16 11 7 0 1 66 18 1402
2014 First official language - English 19 39 13 15 13 0 0 59 28 2490
2014 First official language - French 18 40 19 13 10 0 0 58 23 1661

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 32 33 18 9 8 0 0 65 17 1617
2018 First official language - French 32 37 15 9 6 0 0 70 15 1105
2017 First official language - English 33 34 16 10 8 0 0 67 17 1909
2017 First official language - French 31 37 19 8 5 0 0 68 14 1401
2014 First official language - English 25 35 16 13 11 0 0 60 24 2488
2014 First official language - French 25 38 19 10 9 0 0 63 19 1661

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 29 35 17 11 9 0 0 64 20 1635
2018 First official language - French 27 36 17 12 7 0 0 64 19 1104
2017 First official language - English 30 34 15 12 9 0 0 64 21 1912
2017 First official language - French 26 38 18 11 6 0 0 64 17 1402
2014 First official language - English 23 34 16 14 12 0 0 58 26 2489
2014 First official language - French 22 38 19 11 9 0 0 61 20 1657

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 20 34 24 11 7 3 0 56 19 1642
2018 First official language - French 18 37 24 9 6 5 0 58 16 1108
2017 First official language - English 20 32 23 12 8 5 1 55 21 1914
2017 First official language - French 15 35 27 10 7 6 0 54 18 1404

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 46 31 11 6 5 0 0 78 11 1629
2018 First official language - French 46 33 9 6 4 0 0 80 10 1104
2017 First official language - English 46 30 9 8 5 0 0 77 14 1912
2017 First official language - French 40 35 13 7 4 0 1 76 11 1402
2014 First official language - English 36 33 14 9 7 1 0 70 16 2487
2014 First official language - French 34 35 15 8 6 0 1 71 14 1663

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 34 33 17 9 5 0 1 68 14 1640
2018 First official language - French 34 33 17 10 5 1 0 67 16 1112
2017 First official language - English 34 36 16 7 6 0 1 71 13 1913
2017 First official language - French 34 38 15 7 5 0 1 73 12 1404
2014 First official language - English 30 36 18 8 6 0 1 67 14 2489
2014 First official language - French 36 34 17 7 4 0 1 71 12 1663

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 First official language - English 28 31 42 1647
2018 First official language - French 33 33 34 1112
2017 First official language - English 29 30 41 1915
2017 First official language - French 29 34 36 1403
2014 First official language - English 30 29 41 2489
2014 First official language - French 32 31 38 1662

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 First official language - English 17 28 40 6 4 6 467
2018 First official language - French 13 32 43 2 3 6 372
2017 First official language - English 20 24 39 7 5 5 551
2017 First official language - French 13 29 47 3 3 5 411
2014 First official language - English 18 20 45 9 9999 8 758
2014 First official language - French 11 29 47 6 9999 7 527
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 38 40 11 7 4 1 0 78 11 1638
2018 First official language - French 35 40 15 5 3 1 0 76 9 1106
2017 First official language - English 35 36 13 9 7 1 0 71 16 1916
2017 First official language - French 30 41 16 9 5 0 0 71 14 1404
2014 First official language - English 30 38 13 10 8 1 0 68 19 2491
2014 First official language - French 27 42 16 8 6 1 0 70 14 1658

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 19 37 22 14 7 1 0 57 21 1640
2018 First official language - French 18 42 24 10 5 1 0 61 15 1111
2017 First official language - English 18 33 21 16 11 1 0 53 27 1916
2017 First official language - French 16 40 23 11 7 2 0 58 18 1402
2014 First official language - English 19 35 19 14 11 2 0 55 25 2490
2014 First official language - French 18 40 21 12 8 1 0 59 20 1663

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 14 29 36 14 5 1 1 19 44 1636
2018 First official language - French 16 31 34 12 5 1 1 17 49 1111
2017 First official language - English 17 27 34 14 5 1 2 20 45 1904
2017 First official language - French 14 32 35 12 4 1 2 17 48 1399
2014 First official language - English 19 31 32 11 4 1 2 15 52 2484
2014 First official language - French 19 37 29 10 3 1 2 14 57 1657

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 18 25 30 16 9 2 1 26 44 1632
2018 First official language - French 20 30 28 14 5 2 1 19 52 1107
2017 First official language - English 24 25 27 12 8 2 2 21 52 1905
2017 First official language - French 24 31 28 8 4 3 2 13 58 1398
2014 First official language - English 30 30 22 9 6 2 1 15 62 2487
2014 First official language - French 31 31 24 7 4 2 1 11 65 1657

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 30 28 25 10 4 2 1 15 59 1633
2018 First official language - French 30 32 22 9 4 2 1 13 64 1106
2017 First official language - English 28 28 24 11 5 1 2 17 59 1905
2017 First official language - French 31 31 23 7 3 2 3 10 66 1403
2014 First official language - English 35 27 23 8 3 2 2 12 64 2484
2014 First official language - French 35 32 22 6 2 1 2 9 69 1657

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 12 19 34 23 9 1 1 33 32 1627
2018 First official language - French 16 23 31 20 7 2 1 28 40 1106
2017 First official language - English 14 19 32 21 9 1 3 32 35 1898
2017 First official language - French 16 23 33 18 5 2 2 24 41 1396
2014 First official language - English 16 18 32 23 8 1 2 32 35 2477
2014 First official language - French 19 24 32 16 7 1 2 23 44 1653

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 20 25 28 17 7 2 1 25 46 1636
2018 First official language - French 22 27 27 14 7 2 2 21 51 1110
2017 First official language - English 22 25 27 12 8 2 3 22 50 1900
2017 First official language - French 20 28 27 14 5 2 3 21 51 1394
2014 First official language - English 30 26 24 11 5 1 2 17 58 2482
2014 First official language - French 28 28 23 11 5 1 3 17 59 1657

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 14 21 27 21 10 3 3 34 37 1624
2018 First official language - French 17 22 28 18 9 3 3 28 42 1108
2017 First official language - English 16 20 25 20 11 3 5 34 39 1899
2017 First official language - French 16 26 25 16 8 4 4 26 46 1396
2014 First official language - English 16 17 25 22 12 3 5 37 36 2476
2014 First official language - French 16 20 25 20 10 3 5 33 39 1657

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 29 26 27 11 5 2 1 16 57 1637
2018 First official language - French 26 27 29 11 4 2 1 15 55 1112
2017 First official language - English 29 25 27 10 5 2 3 15 57 1904
2017 First official language - French 25 27 29 11 4 3 2 15 54 1397
2014 First official language - English 29 25 27 11 4 2 2 16 56 2488
2014 First official language - French 22 30 30 11 4 2 2 15 54 1660

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 46 28 10 9 5 1 0 75 14 1633
2018 First official language - French 47 34 9 5 4 1 1 82 9 1110
2017 First official language - English 48 26 11 7 6 1 1 75 14 1912
2017 First official language - French 42 36 11 6 3 1 1 80 9 1404
2014 First official language - English 48 25 9 8 7 2 0 75 16 2491
2014 First official language - French 42 35 11 6 5 1 0 78 11 1662

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 53 32 8 5 2 1 0 85 7 1629
2018 First official language - French 49 38 6 5 2 0 0 87 7 1113
2017 First official language - English 50 32 8 6 3 1 0 83 9 1911
2017 First official language - French 42 43 9 4 2 1 0 85 6 1396
2014 First official language - English 44 37 8 6 3 1 0 82 9 2490
2014 First official language - French 40 45 9 4 1 0 0 86 5 1663

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 44 38 10 4 2 2 0 83 7 1636
2018 First official language - French 41 40 13 3 3 1 0 82 5 1113

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 38 30 18 4 2 7 1 73 7 1629
2018 First official language - French 33 35 18 3 2 7 1 74 6 1109
2017 First official language - English 36 27 20 4 4 8 1 70 8 1913
2017 First official language - French 24 37 21 5 3 9 1 68 9 1398
2014 First official language - English 36 29 18 3 4 10 0 72 8 2489
2014 First official language - French 29 37 18 3 3 9 1 73 7 1662

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 38 35 17 4 3 4 0 76 6 1627
2018 First official language - French 38 39 14 3 1 4 0 80 5 1111
2017 First official language - English 36 35 17 4 3 5 0 75 7 1911
2017 First official language - French 28 44 16 4 2 6 0 77 6 1401
2014 First official language - English 36 33 16 5 4 7 0 74 9 2490
2014 First official language - French 30 40 16 4 2 7 0 75 7 1661

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 42 34 14 5 3 1 0 78 9 1629
2018 First official language - French 41 39 12 4 3 1 0 81 7 1110
2017 First official language - English 37 36 15 8 4 1 0 73 12 1914
2017 First official language - French 32 44 14 6 3 1 0 77 9 1402
2014 First official language - English 37 34 14 8 6 1 0 71 14 2490
2014 First official language - French 34 41 15 5 4 1 0 76 9 1659

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 27 29 19 9 5 6 4 63 15 1635
2018 First official language - French 26 33 19 6 5 7 4 66 13 1113
2017 First official language - English 34 27 16 7 6 5 5 68 14 1914
2017 First official language - French 24 33 18 7 6 6 6 65 15 1405
2014 First official language - English 38 28 14 7 6 4 4 71 14 2489
2014 First official language - French 27 33 17 8 6 5 5 66 15 1663

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 31 35 15 10 5 4 1 69 15 1642
2018 First official language - French 26 39 17 8 4 4 2 70 13 1109
2017 First official language - English 33 32 14 9 5 5 1 69 15 1915
2017 First official language - French 25 40 14 10 6 4 1 68 17 1400
2014 First official language - English 29 33 14 10 7 5 2 67 18 2486
2014 First official language - French 20 39 15 14 7 4 1 62 22 1661

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 30 35 22 7 4 2 0 67 11 1638
2018 First official language - French 28 40 20 6 3 2 0 70 9 1103

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 18 21 22 13 12 12 3 46 29 1640
2018 First official language - French 15 27 22 12 11 11 2 49 26 1108
2017 First official language - English 19 20 20 13 14 13 2 46 31 1912
2017 First official language - French 14 25 22 12 13 12 3 45 29 1401
2014 First official language - English 14 23 19 14 16 13 2 43 35 2490
2014 First official language - French 10 21 23 16 15 12 3 37 36 1661

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 First official language - English 10 90 1637
2018 First official language - French 11 89 1112

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 First official language - English 52 173
2018 First official language - French 40 120

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 First official language - English 62 173
2018 First official language - French 69 120

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 First official language - English 7 173
2018 First official language - French 6 120

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 First official language - English 0 173
2018 First official language - French 0 120

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 First official language - English 14 173
2018 First official language - French 6 120

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 First official language - English 4 173
2018 First official language - French 0 120

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 First official language - English 43 173
2018 First official language - French 38 120

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 First official language - English 32 173
2018 First official language - French 45 120

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 First official language - English 55 173
2018 First official language - French 46 120

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 First official language - English 36 173
2018 First official language - French 45 120

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 First official language - English 30 173
2018 First official language - French 36 120

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 First official language - English 54 173
2018 First official language - French 57 120

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 First official language - English 28 173
2018 First official language - French 36 120

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 First official language - English 13 173
2018 First official language - French 4 120

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 First official language - English 8 173
2018 First official language - French 12 120

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 First official language - English 55 173
2018 First official language - French 49 120

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 First official language - English 25 173
2018 First official language - French 18 120

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 12 173
2018 First official language - French 14 120

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 59 173
2018 First official language - French 59 120

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 28 173
2018 First official language - French 19 120

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 7 173
2018 First official language - French 8 120

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 First official language - English 19 173
2018 First official language - French 20 120

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 7 173
2018 First official language - French 7 120

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 6 173
2018 First official language - French 7 120

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 15 173
2018 First official language - French 15 120

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 14 173
2018 First official language - French 13 120

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 21 173
2018 First official language - French 19 120

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 7 163
2018 First official language - French 13 112

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 18 163
2018 First official language - French 13 112

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 6 163
2018 First official language - French 14 112

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 9 163
2018 First official language - French 7 112

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 8 163
2018 First official language - French 18 112

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 6 163
2018 First official language - French 10 112

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 18 163
2018 First official language - French 23 112

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 11 163
2018 First official language - French 9 112

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 10 163
2018 First official language - French 16 112

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 First official language - English 32 163
2018 First official language - French 24 112

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 9 163
2018 First official language - French 10 112

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 First official language - English 51 163
2018 First official language - French 49 112

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 62 163
2018 First official language - French 49 112

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 13 163
2018 First official language - French 12 112

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 18 14 25 4 4 28 7 48 13 1636
2018 First official language - French 17 16 22 4 4 30 8 53 12 1110
2017 First official language - English 16 13 23 4 5 30 10 48 14 1916
2017 First official language - French 12 17 19 3 5 33 11 51 14 1401
2014 First official language - English 13 13 25 4 5 32 8 44 15 2488
2014 First official language - French 10 15 20 4 5 35 11 46 17 1662

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 29 28 23 4 3 12 1 65 8 1640
2018 First official language - French 28 32 20 3 3 12 1 70 7 1109
2017 First official language - English 26 24 23 5 4 16 3 62 10 1916
2017 First official language - French 19 32 20 5 3 20 2 65 10 1402
2014 First official language - English 20 23 25 6 4 21 2 56 12 2490
2014 First official language - French 15 26 22 5 4 25 3 57 13 1662

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 First official language - English 7 93 1635
2018 First official language - French 5 95 1106

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 First official language - English 27 109
2018 First official language - French 33 51

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 First official language - English 83 109
2018 First official language - French 66 51

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 First official language - English 5 109
2018 First official language - French 0 51

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 First official language - English 7 109
2018 First official language - French 0 51

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 9 109
2018 First official language - French 10 51

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 First official language - English 21 109
2018 First official language - French 12 51

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 First official language - English 28 109
2018 First official language - French 16 51

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 First official language - English 13 109
2018 First official language - French 9 51

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 First official language - English 27 109
2018 First official language - French 14 51

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 First official language - English 27 109
2018 First official language - French 16 51

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 First official language - English 10 109
2018 First official language - French 14 51

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 First official language - English 24 109
2018 First official language - French 12 51

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 First official language - English 0 109
2018 First official language - French 0 51

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 25 109
2018 First official language - French 28 51

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 30 109
2018 First official language - French 34 50

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 18 109
2018 First official language - French 14 50

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 First official language - English 15 109
2018 First official language - French 18 50

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 6 109
2018 First official language - French 13 50

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 47 109
2018 First official language - French 44 50

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 9 107
2018 First official language - French 11 47

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 17 107
2018 First official language - French 12 47

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 14 107
2018 First official language - French 12 47

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 First official language - English 29 107
2018 First official language - French 19 47

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 First official language - English 49 107
2018 First official language - French 44 47

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 67 107
2018 First official language - French 51 47

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 17 107
2018 First official language - French 15 47

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 17 14 27 3 3 30 6 49 10 1632
2018 First official language - French 18 16 24 1 2 32 7 55 6 1112
2017 First official language - English 15 13 24 2 3 35 8 49 9 1910
2017 First official language - French 12 19 20 2 2 36 9 57 7 1402
2014 First official language - English 14 12 25 3 3 36 8 46 9 2488
2014 First official language - French 10 16 20 3 2 40 9 51 10 1663

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 29 27 23 4 3 14 1 65 8 1634
2018 First official language - French 28 31 20 2 2 15 2 71 4 1111
2017 First official language - English 28 24 21 3 3 19 2 66 7 1912
2017 First official language - French 19 32 20 3 1 22 2 68 6 1402
2014 First official language - English 23 22 24 3 3 24 2 61 8 2487
2014 First official language - French 15 27 21 3 2 29 3 62 7 1662
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 57 24 10 4 4 2 0 82 8 1632
2018 First official language - French 53 28 9 4 5 1 0 82 8 1103
2017 First official language - English 58 21 11 4 4 2 0 81 8 1915
2017 First official language - French 54 27 12 4 3 1 1 82 6 1402

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 25 36 22 8 3 6 0 65 12 1640
2018 First official language - French 26 37 21 6 3 6 0 67 10 1107
2017 First official language - English 13 33 24 12 8 9 1 51 22 1914
2017 First official language - French 11 30 27 11 7 13 0 47 22 1401

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 23 32 21 15 6 4 0 56 22 1640
2018 First official language - French 20 38 20 11 7 4 0 60 19 1110
2017 First official language - English 15 31 21 17 11 4 0 48 29 1914
2017 First official language - French 11 37 22 15 10 5 0 50 26 1403

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 23 25 24 12 15 0 2 48 27 1640
2018 First official language - French 18 22 24 15 19 0 1 41 35 1111
2017 First official language - English 24 28 19 14 14 0 1 53 28 1910
2017 First official language - French 14 22 23 17 21 0 3 37 39 1403

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 20 29 27 13 10 0 1 49 24 1634
2018 First official language - French 15 24 32 18 10 0 1 40 28 1109
2017 First official language - English 21 29 23 14 11 0 1 51 26 1909
2017 First official language - French 17 23 30 18 11 0 1 41 29 1403

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 22 30 23 13 10 1 1 53 23 1632
2018 First official language - French 16 27 28 18 10 1 1 44 28 1109
2017 First official language - English 23 29 23 13 10 0 2 53 23 1905
2017 First official language - French 17 24 26 19 12 1 2 42 32 1398

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 17 25 23 17 16 1 1 43 33 1635
2018 First official language - French 16 22 24 22 15 1 1 38 37 1110
2017 First official language - English 18 23 22 18 18 1 1 41 36 1910
2017 First official language - French 14 22 25 20 16 1 2 37 37 1401

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 44 26 14 6 4 1 5 74 11 1629
2018 First official language - French 37 28 17 6 4 1 7 71 11 1110
2017 First official language - English 44 25 12 7 5 1 6 74 13 1907
2017 First official language - French 34 28 16 7 5 1 9 69 14 1401

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 35 28 18 10 7 1 1 65 17 1635
2018 First official language - French 34 27 20 10 7 1 1 62 18 1109
2017 First official language - English 32 30 20 10 6 0 1 63 17 1910
2017 First official language - French 33 28 22 10 5 1 1 62 15 1400

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 24 33 23 11 6 1 1 58 18 1637
2018 First official language - French 23 32 26 11 5 1 1 57 17 1103
2017 First official language - English 24 30 23 12 8 1 2 56 20 1905
2017 First official language - French 25 31 23 13 5 1 2 58 19 1397

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 17 28 27 15 12 1 1 45 27 1632
2018 First official language - French 16 29 25 19 9 1 1 46 29 1103
2017 First official language - English 16 29 22 19 12 1 1 46 32 1906
2017 First official language - French 18 25 25 19 10 1 2 44 30 1401

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 20 27 26 15 11 1 1 47 26 1628
2018 First official language - French 18 28 25 17 10 1 1 47 27 1101
2017 First official language - English 20 29 21 17 12 0 1 49 29 1907
2017 First official language - French 20 27 23 17 10 1 2 48 28 1400

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 27 30 23 11 6 1 1 59 17 1625
2018 First official language - French 25 30 24 13 7 1 1 56 20 1099
2017 First official language - English 29 31 20 10 7 1 1 62 18 1903
2017 First official language - French 24 32 22 12 7 1 2 58 19 1398

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 56 22 11 5 4 0 2 80 9 1626
2018 First official language - French 55 21 12 5 4 0 3 79 9 1092
2017 First official language - English 59 22 10 4 3 0 2 83 7 1911
2017 First official language - French 55 23 12 5 3 1 2 80 8 1402

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 66 15 7 4 3 1 4 85 7 1630
2018 First official language - French 64 17 8 3 3 1 5 86 6 1095

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 73 11 5 3 3 1 4 89 6 1631
2018 First official language - French 72 11 4 3 4 1 5 88 7 1103
2017 First official language - English 76 10 5 3 3 1 2 89 6 1911
2017 First official language - French 72 11 5 3 3 2 5 88 6 1401

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 64 22 8 2 2 0 1 88 4 1638
2018 First official language - French 62 21 9 4 2 0 3 85 6 1106
2017 First official language - English 64 22 7 3 2 0 1 88 5 1910
2017 First official language - French 58 22 9 4 2 1 4 84 6 1398

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 61 20 9 5 4 1 1 82 9 1633
2018 First official language - French 59 19 9 6 5 1 3 80 11 1104
2017 First official language - English 64 18 8 4 4 1 1 84 8 1910
2017 First official language - French 64 16 8 4 4 1 4 84 8 1403

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 59 11 4 1 0 0 24 93 2 1624
2018 First official language - French 54 15 6 3 1 1 21 88 4 1100
2017 First official language - English 60 12 4 2 1 0 22 92 3 1910
2017 First official language - French 58 12 5 2 1 1 19 88 5 1402

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 60 20 9 3 2 0 5 86 5 1630
2018 First official language - French 65 17 7 3 1 1 6 88 4 1104
2017 First official language - English 62 20 8 2 1 1 5 87 4 1900
2017 First official language - French 64 17 7 2 1 1 7 88 4 1393

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 65 17 7 3 3 1 3 86 7 1636
2018 First official language - French 68 13 7 3 3 1 5 86 6 1107
2017 First official language - English 60 19 9 5 5 1 2 81 10 1909
2017 First official language - French 64 17 8 4 3 1 4 85 7 1404

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 52 28 12 4 2 0 2 82 6 1633
2018 First official language - French 54 23 13 4 2 0 3 80 6 1107
2017 First official language - English 53 28 12 3 2 0 2 82 6 1906
2017 First official language - French 56 22 12 4 2 0 3 81 6 1402

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 14 33 36 12 5 0 0 47 17 1642
2018 First official language - French 13 30 37 15 5 0 0 43 20 1112
2017 First official language - English 10 31 37 15 7 1 0 41 22 1915
2017 First official language - French 11 24 41 17 6 0 0 35 23 1403

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 9 18 39 23 11 0 0 34 27 1630
2018 First official language - French 9 21 36 23 11 0 0 34 30 1093
2017 First official language - English 10 22 37 22 9 1 0 31 32 1910
2017 First official language - French 8 21 38 22 11 0 1 32 29 1400
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 32 28 17 10 9 2 1 33 67 1647
2018 First official language - French 26 25 23 13 11 1 1 27 73 1116
2017 First official language - English 33 25 17 10 8 5 2 35 65 1914
2017 First official language - French 27 24 21 12 11 3 2 28 72 1403

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 20 1073
2018 First official language - French 18 803
2017 First official language - English 18 1166
2017 First official language - French 18 952

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 33 1073
2018 First official language - French 36 803
2017 First official language - English 31 1166
2017 First official language - French 36 952

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 17 1073
2018 First official language - French 18 803
2017 First official language - English 14 1166
2017 First official language - French 16 952

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 52 1073
2018 First official language - French 53 803
2017 First official language - English 52 1166
2017 First official language - French 53 952

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 First official language - English 4 1073
2018 First official language - French 6 803
2017 First official language - English 4 1166
2017 First official language - French 8 952

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 27 1073
2018 First official language - French 28 803

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 36 1073
2018 First official language - French 34 803
2017 First official language - English 39 1166
2017 First official language - French 37 952

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 First official language - English 4 41 18 11 5 20 1018
2018 First official language - French 3 38 20 13 4 22 776
2017 First official language - English 5 47 20 11 4 13 1150
2017 First official language - French 6 43 19 12 5 15 941

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 First official language - English 32 68 1063
2018 First official language - French 30 70 803

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 39 17 15 10 12 1 5 59 24 1643
2018 First official language - French 33 16 15 14 14 1 6 54 30 1106

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 9 20 19 18 24 2 7 32 47 1066
2018 First official language - French 8 17 21 18 27 2 7 28 49 802
2017 First official language - English 9 19 18 19 24 3 8 32 48 1167
2017 First official language - French 8 16 18 18 25 2 13 28 51 961

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 5 13 15 20 42 2 3 19 66 1068
2018 First official language - French 4 11 15 21 44 1 3 16 68 798
2017 First official language - English 4 12 13 17 47 2 5 17 70 1170
2017 First official language - French 3 9 12 18 51 2 5 13 75 960
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