2018 Public Service Employee Survey Results by Theme for Western Economic Diversification Canada by Question 89. Are you a member of a visible minority group?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 33 57 2 4 4 0 0 90 8 50
2018 Non-visible minority 44 39 13 3 1 0 0 84 4 172
2017 Visible minority 35 50 9 3 3 0 0 85 6 65
2017 Non-visible minority 43 42 5 6 3 0 0 86 9 205
2014 Visible minority 37 51 2 3 7 0 0 88 10 41
2014 Non-visible minority 36 43 7 8 6 0 0 79 14 210
2011 Visible minority 33 47 12 7 2 0 0 80 8 59
2011 Non-visible minority 35 44 8 7 6 0 0 79 13 297
2008 Visible minority 31 37 13 13 6 0 0 67 19 52
2008 Non-visible minority 39 37 10 10 3 0 0 77 13 313

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 42 42 10 2 4 0 0 84 6 50
2018 Non-visible minority 48 37 8 5 1 0 0 86 6 171
2017 Visible minority 41 43 9 5 2 0 0 84 7 65
2017 Non-visible minority 44 37 9 6 3 1 0 82 10 205

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 62 28 8 0 2 0 0 89 2 48
2018 Non-visible minority 62 28 9 1 1 0 0 89 2 170
2017 Visible minority 62 31 3 3 1 0 0 92 4 65
2017 Non-visible minority 57 33 6 3 1 0 0 90 4 204
2014 Visible minority 75 18 5 0 2 0 0 93 2 40
2014 Non-visible minority 58 30 6 4 2 0 0 88 7 210
2011 Visible minority 63 27 9 0 2 0 0 90 2 59
2011 Non-visible minority 62 28 6 2 1 0 0 90 3 296

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 50 42 4 0 4 0 0 92 4 50
2018 Non-visible minority 56 31 10 3 1 0 0 87 3 170
2017 Visible minority 53 36 5 3 3 0 0 89 6 65
2017 Non-visible minority 49 37 7 5 2 0 0 86 7 203
2014 Visible minority 51 39 3 2 5 0 0 90 7 41
2014 Non-visible minority 47 33 8 9 4 0 0 80 12 210
2011 Visible minority 46 45 6 0 2 0 0 92 2 59
2011 Non-visible minority 42 43 7 5 3 0 0 85 8 297
2008 Visible minority 31 44 10 12 4 0 0 75 15 52
2008 Non-visible minority 42 40 9 7 2 1 0 83 8 314

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 68 14 16 2 0 0 0 82 2 50
2018 Non-visible minority 67 25 5 1 1 0 0 92 2 171
2017 Visible minority 57 28 6 3 3 2 0 87 6 65
2017 Non-visible minority 59 28 6 4 1 1 0 88 6 204
2014 Visible minority 39 42 10 5 5 0 0 81 10 41
2014 Non-visible minority 45 31 13 7 4 0 0 76 11 210
2011 Visible minority 43 28 12 10 5 0 2 72 15 59
2011 Non-visible minority 42 30 12 8 7 1 0 73 15 297

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 64 28 6 2 0 0 0 92 2 50
2018 Non-visible minority 65 28 4 2 1 0 0 92 3 172
2017 Visible minority 54 35 5 2 3 2 0 91 5 65
2017 Non-visible minority 55 32 6 4 2 0 0 87 6 204
2014 Visible minority 41 42 7 5 5 0 0 83 10 41
2014 Non-visible minority 46 30 13 7 4 0 0 76 11 210
2011 Visible minority 39 33 10 12 5 0 0 73 17 59
2011 Non-visible minority 41 35 10 8 6 0 0 76 14 297
2008 Visible minority 37 28 15 13 7 0 0 65 20 54
2008 Non-visible minority 40 37 10 9 4 1 0 77 13 314

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 44 28 16 8 2 2 0 73 10 50
2018 Non-visible minority 57 20 9 10 2 1 0 78 12 173
2017 Visible minority 41 32 17 3 5 2 0 75 8 65
2017 Non-visible minority 46 27 13 9 4 2 0 74 13 204
2014 Visible minority 36 32 12 5 12 2 0 70 18 41
2014 Non-visible minority 34 22 13 15 10 4 1 60 26 210
2011 Visible minority 31 26 10 17 9 3 4 62 27 59
2011 Non-visible minority 34 27 14 13 8 4 1 64 21 297
2008 Visible minority 24 22 19 20 13 2 0 47 34 54
2008 Non-visible minority 33 28 12 13 8 5 1 65 23 314
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 60 21 13 4 0 2 0 82 4 48
2018 Non-visible minority 69 23 4 3 1 1 0 92 4 172
2017 Visible minority 57 29 3 9 0 1 0 87 10 65
2017 Non-visible minority 59 29 6 4 1 0 1 89 5 205
2014 Visible minority 57 31 3 2 5 2 0 90 7 41
2014 Non-visible minority 55 28 7 4 3 2 1 85 7 210
2011 Visible minority 57 24 8 5 0 5 0 86 6 59
2011 Non-visible minority 50 28 10 5 4 1 0 80 10 298
2008 Visible minority 44 19 13 17 7 0 0 63 24 54
2008 Non-visible minority 48 29 9 7 4 2 1 79 12 313

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 56 35 9 0 0 0 0 91 0 48
2018 Non-visible minority 61 29 8 2 1 0 0 90 3 171
2017 Visible minority 57 32 2 6 0 2 0 91 7 65
2017 Non-visible minority 55 29 6 6 2 1 1 85 8 205
2014 Visible minority 59 31 0 5 5 0 0 90 10 41
2014 Non-visible minority 57 31 4 5 4 0 0 87 8 210
2011 Visible minority 50 39 2 4 5 0 0 89 9 59
2011 Non-visible minority 45 34 5 10 5 1 0 79 15 298
2008 Visible minority 44 24 9 15 6 2 0 70 21 54
2008 Non-visible minority 45 30 9 10 5 1 1 76 15 314

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 61 27 7 6 0 0 0 87 6 48
2018 Non-visible minority 70 24 3 2 1 0 0 94 3 170
2017 Visible minority 62 26 6 6 0 0 0 87 6 65
2017 Non-visible minority 62 22 8 5 3 0 1 84 8 204
2014 Visible minority 73 15 7 3 2 0 0 88 5 41
2014 Non-visible minority 57 26 7 7 4 0 0 83 10 209

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 42 44 10 4 0 0 0 86 4 50
2018 Non-visible minority 51 35 8 4 2 1 0 86 6 173
2017 Visible minority 38 43 12 3 0 4 0 84 3 65
2017 Non-visible minority 41 38 7 9 2 3 0 81 11 204
2014 Visible minority 24 51 7 8 5 5 0 79 13 41
2014 Non-visible minority 37 34 10 11 4 3 0 74 16 210
2011 Visible minority 36 33 13 5 6 5 2 74 12 59
2011 Non-visible minority 37 32 11 10 7 3 0 71 17 296

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 48 36 10 6 0 0 0 84 6 50
2018 Non-visible minority 49 34 8 7 1 0 0 83 8 173
2017 Visible minority 44 39 7 7 1 1 0 85 8 65
2017 Non-visible minority 44 36 9 7 3 0 0 81 11 204
2014 Visible minority 24 49 12 10 5 0 0 73 15 41
2014 Non-visible minority 34 35 14 12 5 0 0 69 17 210
2011 Visible minority 32 38 12 8 10 0 0 70 18 59
2011 Non-visible minority 31 33 14 13 8 1 0 64 22 297
2008 Visible minority 26 37 7 13 13 2 2 65 27 54
2008 Non-visible minority 32 32 12 12 9 2 0 66 22 314

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 32 43 10 12 2 2 0 76 14 50
2018 Non-visible minority 33 36 9 14 4 2 1 72 18 171
2017 Visible minority 26 39 13 9 8 5 0 69 18 65
2017 Non-visible minority 29 33 12 15 6 5 0 66 22 202
2014 Visible minority 17 49 12 12 5 5 0 69 18 41
2014 Non-visible minority 25 35 14 17 6 3 0 62 23 210
2011 Visible minority 24 43 12 7 12 2 2 68 19 59
2011 Non-visible minority 18 35 17 18 8 3 0 55 28 298
2008 Visible minority 17 31 15 24 9 2 2 50 35 54
2008 Non-visible minority 20 40 12 16 7 5 0 63 24 314

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 36 43 6 15 0 0 0 79 15 50
2018 Non-visible minority 35 42 8 11 3 1 0 78 14 173
2017 Visible minority 32 31 16 15 5 0 1 65 20 65
2017 Non-visible minority 26 41 12 11 7 3 0 68 19 203
2014 Visible minority 15 56 12 8 10 0 0 70 17 41
2014 Non-visible minority 26 39 14 12 6 2 0 67 19 210
2011 Visible minority 29 34 10 12 14 2 0 64 26 59
2011 Non-visible minority 20 40 14 15 10 1 0 60 25 298
2008 Visible minority 20 39 13 11 17 0 0 59 28 54
2008 Non-visible minority 21 42 12 16 7 2 0 64 24 314
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 32 47 13 4 4 0 0 80 8 49
2018 Non-visible minority 44 36 12 6 1 0 1 80 8 172
2017 Visible minority 43 38 10 9 0 0 0 81 9 65
2017 Non-visible minority 38 38 12 10 2 0 0 76 12 205
2014 Visible minority 54 24 2 10 10 0 0 78 20 41
2014 Non-visible minority 37 35 15 9 4 0 0 72 13 210
2011 Visible minority 36 49 5 6 4 0 0 85 10 59
2011 Non-visible minority 30 39 11 14 6 0 0 68 21 298

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 35 48 10 2 4 0 0 84 6 50
2018 Non-visible minority 35 46 9 8 2 0 0 81 10 172
2017 Visible minority 50 34 9 7 0 0 0 84 7 65
2017 Non-visible minority 35 45 9 10 1 0 0 80 11 205

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 27 25 19 6 0 23 0 67 8 48
2018 Non-visible minority 30 27 15 9 4 12 4 68 15 172
2017 Visible minority 24 26 14 7 4 22 3 66 15 65
2017 Non-visible minority 23 26 14 13 5 16 3 60 22 203
2014 Visible minority 14 22 15 5 12 18 15 53 25 41
2014 Non-visible minority 23 29 14 12 4 15 3 63 19 210

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 52 42 4 2 0 0 0 94 2 48
2018 Non-visible minority 60 31 6 2 1 0 1 91 3 172
2017 Visible minority 56 32 4 7 1 0 0 88 8 65
2017 Non-visible minority 50 34 5 9 1 0 1 85 10 205
2014 Visible minority 61 29 5 0 5 0 0 90 5 41
2014 Non-visible minority 52 34 7 4 3 0 0 86 7 210
2011 Visible minority 60 28 7 4 2 0 0 88 5 59
2011 Non-visible minority 45 33 10 6 5 0 0 78 12 296
2008 Visible minority 35 30 17 11 7 0 0 65 19 54
2008 Non-visible minority 40 33 11 8 8 0 1 73 16 314

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 51 17 0 0 0 8 25 100 0 12
2018 Non-visible minority 53 32 11 2 0 0 2 87 2 55
2017 Visible minority 30 27 24 7 0 0 12 65 8 16
2017 Non-visible minority 53 23 10 5 3 2 4 81 9 61
2014 Visible minority 30 10 0 0 10 0 50 80 20 10
2014 Non-visible minority 51 30 5 8 2 2 3 85 10 61

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 37 51 4 6 2 0 0 88 8 50
2018 Non-visible minority 40 45 8 5 2 0 0 85 8 172
2017 Visible minority 39 34 16 6 5 0 0 73 11 65
2017 Non-visible minority 42 36 7 12 2 0 0 78 14 205
2014 Visible minority 34 49 10 2 5 0 0 83 7 41
2014 Non-visible minority 30 45 8 12 5 0 0 74 17 209
2011 Visible minority 29 48 3 11 6 0 3 79 18 59
2011 Non-visible minority 35 46 9 7 2 0 1 81 10 298
2008 Visible minority 30 41 15 4 9 0 2 72 13 54
2008 Non-visible minority 35 44 10 6 3 1 1 81 9 314

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 42 46 2 2 9 0 0 87 11 49
2018 Non-visible minority 47 41 8 4 1 0 0 87 5 172
2017 Visible minority 45 42 6 4 3 0 0 87 7 65
2017 Non-visible minority 48 39 6 4 2 0 0 87 6 205
2014 Visible minority 52 34 7 3 5 0 0 86 7 41
2014 Non-visible minority 40 41 10 6 4 0 0 81 9 210
2011 Visible minority 41 45 5 7 2 0 0 86 8 59
2011 Non-visible minority 48 34 10 3 5 0 0 82 8 297
2008 Visible minority 30 44 9 11 6 0 0 74 17 54
2008 Non-visible minority 39 40 10 8 3 0 0 80 10 314

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 45 44 4 0 6 0 0 89 6 50
2018 Non-visible minority 54 35 6 2 2 0 0 90 4 170
2017 Visible minority 58 29 7 6 0 0 0 87 6 65
2017 Non-visible minority 52 38 3 4 2 0 0 90 6 205
2014 Visible minority 56 32 2 5 5 0 0 88 10 41
2014 Non-visible minority 45 38 7 5 5 0 0 83 9 210
2011 Visible minority 48 37 9 5 2 0 0 85 6 59
2011 Non-visible minority 51 36 6 4 3 0 0 87 7 298
2008 Visible minority 39 31 15 9 6 0 0 70 15 54
2008 Non-visible minority 47 37 6 7 3 0 0 85 10 314

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 42 39 13 4 2 0 0 81 6 48
2018 Non-visible minority 46 28 15 9 2 0 0 74 11 172
2017 Visible minority 42 29 13 8 5 4 0 74 13 65
2017 Non-visible minority 37 38 8 12 3 1 1 77 15 204
2014 Visible minority 29 37 17 13 5 0 0 66 17 41
2014 Non-visible minority 29 36 16 11 6 1 0 66 17 210
2011 Visible minority 39 39 5 6 9 0 2 79 16 59
2011 Non-visible minority 35 32 13 12 7 1 0 68 19 297
2008 Visible minority 28 26 13 13 17 2 2 56 31 54
2008 Non-visible minority 32 37 10 11 9 2 0 70 20 314

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 23 33 19 13 11 2 0 57 24 48
2018 Non-visible minority 29 24 14 19 8 3 2 56 28 172
2017 Visible minority 22 31 4 14 23 6 0 56 39 64
2017 Non-visible minority 18 32 11 19 12 4 4 54 34 204
2014 Visible minority 22 20 15 22 17 5 0 43 41 41
2014 Non-visible minority 18 24 12 21 20 2 3 44 43 210
2011 Visible minority 15 24 19 19 15 2 7 42 37 59
2011 Non-visible minority 15 23 14 19 27 0 2 39 47 298
2008 Visible minority 9 37 7 11 31 2 2 48 44 54
2008 Non-visible minority 13 25 13 18 28 2 2 39 47 314

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 44 40 13 4 0 0 0 84 4 50
2018 Non-visible minority 45 38 8 5 3 0 1 84 8 171
2017 Visible minority 33 48 8 10 0 0 0 82 10 65
2017 Non-visible minority 41 36 12 7 2 0 1 78 10 204
2014 Visible minority 27 54 10 8 2 0 0 80 10 41
2014 Non-visible minority 30 41 10 12 6 0 0 71 18 210
2011 Visible minority 35 38 8 9 8 0 2 75 17 59
2011 Non-visible minority 38 39 8 7 7 0 0 78 14 298

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 50 37 10 2 2 0 0 86 4 50
2018 Non-visible minority 51 37 6 5 1 0 0 88 6 170
2017 Visible minority 45 35 8 10 2 0 0 80 12 65
2017 Non-visible minority 49 34 10 6 1 1 0 83 7 204
2014 Visible minority 39 41 7 10 2 0 0 81 12 41
2014 Non-visible minority 38 37 9 9 7 0 0 75 15 210

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 52 38 4 4 2 0 0 90 6 50
2018 Non-visible minority 50 34 9 6 2 0 0 84 8 171
2017 Visible minority 52 36 6 5 0 0 0 88 5 65
2017 Non-visible minority 44 39 10 6 1 0 0 83 7 203
2014 Visible minority 51 32 5 8 5 0 0 83 12 41
2014 Non-visible minority 42 32 12 9 6 0 0 74 14 210
2011 Visible minority 55 26 7 5 5 2 0 82 10 58
2011 Non-visible minority 45 36 9 7 3 1 0 81 10 297

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 33 52 11 4 0 0 0 85 4 48
2018 Non-visible minority 47 35 9 5 2 1 0 83 8 170
2017 Visible minority 39 39 9 5 4 5 0 81 9 65
2017 Non-visible minority 33 44 12 7 3 1 0 78 10 204

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 51 34 6 6 2 0 0 86 8 49
2018 Non-visible minority 56 30 10 4 1 0 0 85 4 172
2017 Visible minority 53 32 8 5 1 0 0 85 7 65
2017 Non-visible minority 54 28 10 6 2 1 0 82 8 203
2014 Visible minority 49 37 8 0 5 0 2 87 5 41
2014 Non-visible minority 43 36 8 10 3 0 0 79 13 209
2011 Visible minority 65 23 5 2 5 0 0 88 7 59
2011 Non-visible minority 47 35 7 8 3 0 0 82 10 296

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 41 37 20 2 0 0 0 78 2 50
2018 Non-visible minority 41 34 14 9 2 0 0 75 11 172
2017 Visible minority 31 55 14 0 0 0 0 86 0 64
2017 Non-visible minority 37 40 14 5 4 0 0 77 9 205
2014 Visible minority 31 37 20 5 2 2 2 72 8 41
2014 Non-visible minority 36 38 17 8 1 0 0 74 9 210
2011 Visible minority 37 45 10 6 0 0 2 83 7 59
2011 Non-visible minority 33 38 18 6 4 0 0 71 11 298
2008 Visible minority 28 36 25 8 4 0 0 64 11 53
2008 Non-visible minority 30 32 24 8 6 0 0 63 14 314

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Visible minority 30 28 42 50
2018 Non-visible minority 25 40 35 173
2017 Visible minority 32 25 43 65
2017 Non-visible minority 26 43 32 205
2014 Visible minority 32 34 34 41
2014 Non-visible minority 31 36 33 210
2011 Visible minority 30 30 39 59
2011 Non-visible minority 36 31 32 297

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Visible minority 6 7 41 11 35 0 15
2018 Non-visible minority 32 8 29 14 7 9 43
2017 Visible minority 5 9 42 10 34 0 20
2017 Non-visible minority 22 9 31 17 16 6 53
2014 Visible minority 8 23 39 23 9999 8 13
2014 Non-visible minority 19 10 35 16 9999 20 66
2011 Visible minority 5 21 50 11 9999 13 18
2011 Non-visible minority 24 10 34 21 9999 11 107
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 51 39 4 4 2 0 0 90 6 50
2018 Non-visible minority 56 35 6 2 1 0 0 91 2 171
2017 Visible minority 55 30 7 6 1 0 0 86 7 65
2017 Non-visible minority 50 38 7 4 1 0 0 88 5 205
2014 Visible minority 66 22 5 3 5 0 0 88 7 41
2014 Non-visible minority 48 41 7 2 1 0 0 89 4 210
2011 Visible minority 51 29 13 3 4 0 0 80 7 59
2011 Non-visible minority 40 44 7 6 2 1 0 85 8 297
2008 Visible minority 42 38 6 13 2 0 0 79 15 53
2008 Non-visible minority 46 36 9 5 3 0 0 83 9 314

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 44 37 11 6 2 0 0 81 8 48
2018 Non-visible minority 48 37 9 5 2 1 0 85 6 171
2017 Visible minority 46 41 7 6 0 0 0 87 6 65
2017 Non-visible minority 39 43 10 8 0 0 0 82 9 202
2014 Visible minority 37 51 7 2 2 0 0 88 5 41
2014 Non-visible minority 46 35 10 5 4 0 0 81 9 210
2011 Visible minority 39 38 15 3 5 0 0 77 8 59
2011 Non-visible minority 30 42 13 8 6 0 0 73 14 296

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 14 18 32 16 17 0 2 34 33 50
2018 Non-visible minority 9 23 37 21 8 1 1 30 32 171
2017 Visible minority 19 15 32 18 15 2 0 34 34 65
2017 Non-visible minority 9 23 41 17 8 1 2 26 32 204
2014 Visible minority 10 19 47 12 9 0 2 22 30 41
2014 Non-visible minority 12 22 40 16 8 0 1 25 35 209
2011 Visible minority 12 15 39 19 12 0 3 32 28 59
2011 Non-visible minority 14 24 38 14 9 0 1 23 38 296
2008 Visible minority 20 20 37 17 4 0 2 21 42 54
2008 Non-visible minority 8 25 37 21 7 1 2 29 33 313

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 0 18 18 21 40 0 2 63 19 50
2018 Non-visible minority 4 7 23 33 30 1 2 65 11 169
2017 Visible minority 9 13 21 23 27 5 3 55 23 65
2017 Non-visible minority 3 10 31 29 24 1 2 54 14 205
2014 Visible minority 10 10 35 22 12 8 2 38 22 40
2014 Non-visible minority 7 13 27 32 17 1 3 51 21 208
2011 Visible minority 10 9 30 28 17 2 5 48 20 59
2011 Non-visible minority 6 16 27 27 20 1 2 49 24 297
2008 Visible minority 17 17 15 39 9 2 2 50 35 54
2008 Non-visible minority 4 14 29 32 16 2 4 51 19 314

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 4 24 34 18 17 0 2 36 29 49
2018 Non-visible minority 14 17 40 18 9 1 1 28 32 170
2017 Visible minority 22 20 29 14 15 0 0 29 42 64
2017 Non-visible minority 14 28 26 18 11 1 1 30 43 205
2014 Visible minority 24 15 32 17 7 0 5 26 41 41
2014 Non-visible minority 21 21 29 17 8 1 3 25 44 209
2011 Visible minority 19 22 26 13 15 0 5 30 43 59
2011 Non-visible minority 21 24 30 15 8 1 2 23 46 296
2008 Visible minority 24 19 24 22 7 2 2 31 44 54
2008 Non-visible minority 21 24 27 16 6 1 4 23 48 314

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 5 18 34 25 16 0 2 41 24 50
2018 Non-visible minority 5 11 45 27 11 1 1 38 17 170
2017 Visible minority 15 12 33 21 19 0 0 40 27 65
2017 Non-visible minority 7 19 41 23 10 1 0 33 25 205
2014 Visible minority 10 12 47 22 10 0 0 31 22 41
2014 Non-visible minority 7 22 40 18 11 0 1 29 30 208
2011 Visible minority 5 8 39 29 17 0 2 47 13 59
2011 Non-visible minority 10 16 37 24 11 0 2 36 26 296
2008 Visible minority 11 19 37 26 7 0 0 33 30 54
2008 Non-visible minority 5 16 39 26 11 1 2 38 22 312

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 4 22 32 24 16 0 2 41 26 50
2018 Non-visible minority 13 19 31 21 13 0 3 35 33 171
2017 Visible minority 13 27 30 12 17 0 0 29 41 65
2017 Non-visible minority 12 23 31 19 9 2 3 30 37 204
2014 Visible minority 17 25 34 12 12 0 0 24 42 41
2014 Non-visible minority 22 30 29 12 4 1 2 16 54 210
2011 Visible minority 8 13 40 21 17 0 2 38 22 59
2011 Non-visible minority 15 23 28 18 14 0 2 32 39 296
2008 Visible minority 13 28 23 25 9 0 2 35 42 53
2008 Non-visible minority 9 16 32 24 13 4 2 39 26 312

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 4 11 31 26 27 0 2 54 15 49
2018 Non-visible minority 3 9 23 38 24 2 2 64 12 170
2017 Visible minority 9 14 23 30 21 3 1 53 24 65
2017 Non-visible minority 1 8 20 42 21 3 4 68 10 204
2014 Visible minority 10 20 22 27 14 0 7 44 32 41
2014 Non-visible minority 4 11 30 31 16 2 7 51 16 209
2011 Visible minority 10 15 28 19 19 0 10 41 28 59
2011 Non-visible minority 6 15 24 32 20 0 3 54 21 295
2008 Visible minority 15 19 22 22 13 6 4 39 37 54
2008 Non-visible minority 7 15 34 25 11 4 4 40 24 314

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 6 16 41 22 14 0 2 36 22 50
2018 Non-visible minority 8 16 44 18 13 0 1 32 24 171
2017 Visible minority 18 14 31 20 12 3 3 34 34 65
2017 Non-visible minority 10 25 37 14 11 2 1 25 37 205
2014 Visible minority 22 15 37 15 9 0 2 25 37 41
2014 Non-visible minority 15 25 36 14 8 0 3 23 41 210

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 61 23 6 10 0 0 0 84 10 49
2018 Non-visible minority 58 26 9 5 2 0 0 84 7 171
2017 Visible minority 57 26 10 2 5 0 0 84 7 65
2017 Non-visible minority 57 28 4 8 2 1 0 85 10 204
2014 Visible minority 61 19 5 8 5 3 0 82 13 41
2014 Non-visible minority 59 19 6 9 6 1 0 79 15 210

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 74 18 8 0 0 0 0 92 0 49
2018 Non-visible minority 70 26 2 2 1 0 0 95 3 173
2017 Visible minority 64 30 2 3 2 0 0 93 4 65
2017 Non-visible minority 64 27 3 5 1 0 0 91 6 203
2014 Visible minority 61 32 7 0 0 0 0 93 0 41
2014 Non-visible minority 59 32 4 2 3 0 0 91 5 210

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 63 35 2 0 0 0 0 98 0 48
2018 Non-visible minority 59 35 3 2 1 0 0 94 3 172

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 60 22 14 2 0 2 0 84 2 50
2018 Non-visible minority 62 27 7 1 1 2 1 91 2 173
2017 Visible minority 49 37 5 5 3 1 0 87 8 64
2017 Non-visible minority 54 32 9 1 1 4 0 89 2 204
2014 Visible minority 56 30 3 0 5 7 0 92 5 41
2014 Non-visible minority 50 32 12 2 0 3 0 85 3 210

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 66 20 10 4 0 0 0 86 4 50
2018 Non-visible minority 65 27 5 2 1 0 0 92 3 172
2017 Visible minority 56 36 7 1 0 0 0 92 1 65
2017 Non-visible minority 45 41 7 5 0 1 1 87 6 204
2014 Visible minority 46 42 3 2 2 5 0 92 5 41
2014 Non-visible minority 47 37 9 5 2 1 0 85 7 210
2011 Visible minority 39 39 10 9 4 0 0 77 12 59
2011 Non-visible minority 41 34 13 6 4 1 0 77 10 296

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 68 24 4 4 0 0 0 92 4 50
2018 Non-visible minority 72 23 3 1 1 0 0 95 2 172
2017 Visible minority 63 35 2 0 0 0 0 98 0 65
2017 Non-visible minority 65 30 3 2 0 0 0 95 2 204
2014 Visible minority 68 27 0 2 2 0 0 95 5 41
2014 Non-visible minority 57 29 10 3 1 0 0 86 4 209
2011 Visible minority 55 30 8 3 4 0 0 85 7 59
2011 Non-visible minority 50 33 9 4 4 0 0 83 8 297
2008 Visible minority 35 33 11 15 6 0 0 69 20 54
2008 Non-visible minority 50 37 5 6 3 0 0 87 9 314

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 41 37 10 6 2 4 0 81 9 49
2018 Non-visible minority 42 35 12 5 2 2 3 81 7 173
2017 Visible minority 48 22 6 8 4 8 3 80 13 65
2017 Non-visible minority 44 28 9 6 4 4 5 79 11 202
2014 Visible minority 34 37 10 5 7 3 5 76 13 41
2014 Non-visible minority 41 30 10 8 3 6 1 77 12 210

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 53 32 11 2 2 0 0 85 4 47
2018 Non-visible minority 56 28 9 4 1 2 0 86 4 172
2017 Visible minority 41 37 6 5 2 10 0 86 7 65
2017 Non-visible minority 50 36 6 4 1 2 1 89 5 204
2014 Visible minority 54 37 2 0 2 5 0 95 3 41
2014 Non-visible minority 59 25 7 4 2 1 1 86 6 208
2011 Visible minority 58 24 8 6 2 0 3 84 8 59
2011 Non-visible minority 52 28 9 6 4 1 0 81 10 296
2008 Visible minority 33 28 6 15 13 4 2 65 29 54
2008 Non-visible minority 36 32 10 9 9 4 0 71 19 313

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 50 35 11 4 0 0 0 85 4 48
2018 Non-visible minority 59 27 9 5 1 0 0 86 5 172

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 36 20 17 9 8 6 4 63 19 47
2018 Non-visible minority 37 26 15 7 7 8 0 69 15 172
2017 Visible minority 30 20 17 9 13 10 0 56 25 65
2017 Non-visible minority 23 27 16 12 10 11 2 57 24 202
2014 Visible minority 19 29 20 10 7 10 5 56 20 41
2014 Non-visible minority 26 23 15 14 12 9 2 54 30 210
2011 Visible minority 23 17 21 9 17 10 5 46 30 59
2011 Non-visible minority 22 20 17 13 13 11 3 49 30 295

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 28 17 19 8 0 25 4 62 11 50
2018 Non-visible minority 37 13 18 2 2 23 6 70 5 173
2017 Visible minority 27 16 9 3 3 31 10 74 10 65
2017 Non-visible minority 29 19 16 2 2 25 6 70 6 203
2014 Visible minority 15 19 15 2 5 34 10 61 13 41
2014 Non-visible minority 26 13 16 5 3 32 5 62 13 210

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 51 25 10 6 0 6 2 83 6 50
2018 Non-visible minority 52 23 12 2 2 7 1 82 5 170
2017 Visible minority 50 24 4 7 0 13 1 86 9 65
2017 Non-visible minority 46 28 10 3 1 11 1 84 5 204
2014 Visible minority 36 25 17 5 5 12 0 69 11 41
2014 Non-visible minority 42 28 15 6 2 8 0 75 9 210
2011 Visible minority 42 30 14 7 2 5 0 76 9 59
2011 Non-visible minority 42 33 13 3 3 4 0 79 7 296

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 30 8 18 2 2 33 6 63 7 50
2018 Non-visible minority 35 14 16 1 1 30 4 74 2 172
2017 Visible minority 24 23 9 1 1 34 7 80 5 65
2017 Non-visible minority 26 10 18 3 1 38 5 63 6 205
2014 Visible minority 19 10 12 2 2 44 10 63 10 41
2014 Non-visible minority 30 12 16 0 1 36 4 70 3 209

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 54 27 12 0 2 4 2 85 2 50
2018 Non-visible minority 51 26 12 0 1 9 0 86 1 173
2017 Visible minority 42 37 5 1 2 10 3 91 3 64
2017 Non-visible minority 50 23 9 2 1 15 0 87 3 205
2014 Visible minority 36 29 10 2 2 17 3 81 6 41
2014 Non-visible minority 48 27 14 1 1 9 0 82 3 210
2011 Visible minority 41 30 15 5 0 8 0 78 6 59
2011 Non-visible minority 49 32 11 2 1 5 0 85 4 297
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 65 21 11 0 0 4 0 89 0 48
2018 Non-visible minority 73 19 5 2 1 0 0 92 3 172
2017 Visible minority 62 25 6 5 0 2 0 89 5 64
2017 Non-visible minority 66 21 5 3 3 1 1 89 6 205

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 43 36 10 4 0 6 0 85 5 50
2018 Non-visible minority 48 38 8 3 1 3 0 88 4 173
2017 Visible minority 37 42 8 8 2 4 0 82 10 64
2017 Non-visible minority 48 38 6 6 1 2 0 87 7 204

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 46 36 12 6 0 0 0 82 6 50
2018 Non-visible minority 50 35 10 2 2 1 0 86 4 173
2017 Visible minority 43 34 9 9 1 4 0 80 11 65
2017 Non-visible minority 42 37 9 8 3 0 0 79 12 205

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 49 34 10 2 2 0 2 85 4 50
2018 Non-visible minority 57 23 10 5 4 0 0 81 9 173
2017 Visible minority 52 26 14 2 7 0 0 78 9 64
2017 Non-visible minority 54 29 12 4 2 0 0 82 6 205

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 17 35 25 12 10 0 2 53 22 50
2018 Non-visible minority 15 30 34 15 6 0 0 45 21 172
2017 Visible minority 24 22 22 24 7 0 2 47 31 65
2017 Non-visible minority 19 33 24 17 6 0 0 52 24 203

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 32 22 28 8 8 0 2 55 16 50
2018 Non-visible minority 23 32 28 11 5 0 1 55 17 173
2017 Visible minority 27 26 15 18 11 0 3 55 30 65
2017 Non-visible minority 20 33 27 13 6 0 0 53 20 205

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 27 24 30 12 6 0 0 52 18 50
2018 Non-visible minority 20 32 29 14 4 0 1 52 19 173
2017 Visible minority 20 28 18 20 12 0 2 49 33 64
2017 Non-visible minority 23 32 20 16 8 1 0 56 24 204

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 49 19 18 6 2 0 6 72 9 50
2018 Non-visible minority 45 30 19 4 1 0 2 76 5 173
2017 Visible minority 47 24 9 13 1 0 5 75 16 65
2017 Non-visible minority 45 28 14 5 4 0 4 76 9 203

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 41 15 35 6 4 0 0 55 10 49
2018 Non-visible minority 36 28 23 8 5 0 0 65 13 172
2017 Visible minority 27 36 21 10 6 0 0 63 16 65
2017 Non-visible minority 29 31 21 11 7 0 0 60 19 203

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 32 43 18 6 2 0 0 74 8 50
2018 Non-visible minority 32 41 18 6 2 0 1 73 8 172
2017 Visible minority 27 33 22 13 4 0 1 60 17 64
2017 Non-visible minority 30 32 23 10 6 0 0 62 16 203

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 26 33 25 8 8 0 0 59 16 49
2018 Non-visible minority 19 41 26 9 5 0 1 61 13 172
2017 Visible minority 23 21 21 19 15 0 0 45 34 64
2017 Non-visible minority 19 35 23 15 7 1 0 55 22 202

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 28 40 16 8 6 0 2 69 14 50
2018 Non-visible minority 31 34 23 10 2 0 0 65 12 173
2017 Visible minority 31 24 20 13 12 0 0 55 24 64
2017 Non-visible minority 23 39 22 11 5 0 0 61 17 203

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 28 41 22 6 4 0 0 68 9 50
2018 Non-visible minority 25 39 21 12 2 0 1 65 14 172
2017 Visible minority 26 33 22 12 6 0 3 60 18 64
2017 Non-visible minority 22 41 19 12 6 0 0 63 18 203

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 51 31 14 2 2 0 0 82 4 49
2018 Non-visible minority 55 24 13 4 4 0 0 79 7 173
2017 Visible minority 66 17 5 5 4 3 2 87 9 65
2017 Non-visible minority 63 22 10 3 2 0 0 84 5 205

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 74 18 4 2 0 0 2 94 2 50
2018 Non-visible minority 81 14 2 0 1 1 1 97 1 171

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 72 22 0 2 2 0 2 96 4 50
2018 Non-visible minority 87 8 3 1 1 0 1 96 1 172
2017 Visible minority 73 8 10 3 1 2 3 85 5 64
2017 Non-visible minority 84 7 2 3 1 1 0 93 4 204

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 70 20 6 2 0 0 2 91 2 50
2018 Non-visible minority 64 27 6 1 1 0 2 92 2 172
2017 Visible minority 57 24 11 4 0 0 3 84 4 65
2017 Non-visible minority 65 26 5 1 1 1 1 92 2 205

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 58 28 10 0 2 0 2 88 2 50
2018 Non-visible minority 62 26 7 2 1 0 1 89 4 173
2017 Visible minority 57 24 8 7 1 0 3 83 8 65
2017 Non-visible minority 64 17 9 7 2 0 0 82 10 205

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 68 10 6 2 0 0 14 91 2 50
2018 Non-visible minority 58 13 2 1 1 0 26 95 2 171
2017 Visible minority 55 20 4 0 1 0 20 93 2 65
2017 Non-visible minority 57 11 3 1 1 0 28 93 2 205

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 75 18 5 0 0 0 2 94 0 50
2018 Non-visible minority 72 20 3 2 1 0 2 94 3 173
2017 Visible minority 69 17 1 8 0 0 4 90 9 65
2017 Non-visible minority 71 18 3 0 0 1 7 97 0 205

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 54 30 8 2 4 0 2 85 6 50
2018 Non-visible minority 70 17 4 5 3 0 2 88 8 173
2017 Visible minority 53 18 13 6 5 0 4 75 12 65
2017 Non-visible minority 68 19 9 2 1 1 0 87 3 205

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 56 36 4 2 0 0 2 94 2 50
2018 Non-visible minority 57 28 8 4 1 0 2 87 5 172
2017 Visible minority 39 39 12 5 3 0 1 79 8 65
2017 Non-visible minority 49 30 14 4 1 1 0 80 6 204

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 16 57 20 6 0 2 0 74 6 50
2018 Non-visible minority 19 36 37 7 1 0 0 55 8 172
2017 Visible minority 14 40 35 8 2 0 0 55 10 65
2017 Non-visible minority 13 35 38 11 2 0 0 48 14 205

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 5 12 34 40 8 0 0 49 17 50
2018 Non-visible minority 3 16 42 25 13 0 0 39 19 172
2017 Visible minority 10 14 38 29 8 2 0 37 25 64
2017 Non-visible minority 8 13 46 24 9 0 0 32 21 204
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 62 22 8 0 0 8 0 68 32 50
2018 Non-visible minority 64 24 5 4 3 1 1 64 36 173
2017 Visible minority 55 16 12 3 6 7 1 60 40 65
2017 Non-visible minority 51 29 8 2 3 6 0 55 45 204

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 0 15
2018 Non-visible minority 12 62
2017 Visible minority 33 22
2017 Non-visible minority 8 84

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 12 15
2018 Non-visible minority 23 62
2017 Visible minority 46 22
2017 Non-visible minority 25 84

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 14 15
2018 Non-visible minority 20 62
2017 Visible minority 27 22
2017 Non-visible minority 13 84

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 33 15
2018 Non-visible minority 36 62
2017 Visible minority 44 22
2017 Non-visible minority 42 84

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Visible minority 0 15
2018 Non-visible minority 7 62
2017 Visible minority 5 22
2017 Non-visible minority 3 84

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 19 15
2018 Non-visible minority 16 62

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Visible minority 34 15
2018 Non-visible minority 40 62
2017 Visible minority 54 22
2017 Non-visible minority 45 84

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Visible minority 29 64 0 6 0 0 15
2018 Non-visible minority 15 51 19 7 0 8 59
2017 Visible minority 9 54 19 4 4 10 23
2017 Non-visible minority 15 71 7 2 1 3 82

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 61 39 15
2018 Non-visible minority 72 28 62

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 63 8 4 4 4 4 12 85 10 50
2018 Non-visible minority 68 12 7 1 4 1 7 87 6 173

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 53 19 21 0 0 0 7 78 0 15
2018 Non-visible minority 69 19 3 5 2 0 2 90 7 62
2017 Visible minority 49 28 5 5 0 4 8 88 6 23
2017 Non-visible minority 67 16 4 0 0 1 12 95 0 88

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 6 14 21 13 12 7 26 30 39 15
2018 Non-visible minority 17 9 11 10 16 6 31 41 41 62
2017 Visible minority 13 9 17 8 14 8 31 37 36 23
2017 Non-visible minority 6 6 15 7 9 8 49 27 38 88
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