2018 Public Service Employee Survey Results by Theme for Public Safety Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 52 9 10 0 0 0 82 10 114
2018 Does not provide services to public 33 41 12 8 6 0 0 74 14 586
2017 Provides services to public 34 49 9 6 2 0 0 83 8 150
2017 Does not provide services to public 30 44 9 11 6 0 0 74 17 651
2014 Provides services to public 33 44 9 10 4 0 0 77 14 136
2014 Does not provide services to public 27 37 12 13 11 0 0 64 24 630
2011 Provides services to public 32 45 10 9 3 1 0 78 12 147
2011 Does not provide services to public 32 39 12 8 8 0 0 71 16 704
2008 Provides services to public 37 41 8 9 6 0 0 78 14 153
2008 Does not provide services to public 32 41 12 8 7 0 0 73 15 594

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 38 14 12 4 0 0 70 16 114
2018 Does not provide services to public 32 36 12 12 8 0 0 68 20 586
2017 Provides services to public 37 40 11 7 5 0 0 77 12 150
2017 Does not provide services to public 31 35 12 12 10 0 0 66 22 652

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 38 10 4 0 0 0 87 4 114
2018 Does not provide services to public 50 35 11 2 2 0 0 85 4 585
2017 Provides services to public 56 33 9 1 1 0 0 88 3 149
2017 Does not provide services to public 46 38 8 5 3 0 0 84 8 652
2014 Provides services to public 64 23 8 2 2 1 0 88 4 136
2014 Does not provide services to public 54 28 10 3 4 0 0 83 7 629
2011 Provides services to public 53 37 8 1 1 1 0 90 2 147
2011 Does not provide services to public 55 30 10 2 2 0 0 86 4 707

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 42 13 5 1 0 0 80 6 114
2018 Does not provide services to public 35 42 12 7 4 0 0 77 11 589
2017 Provides services to public 45 42 7 2 4 0 0 87 6 149
2017 Does not provide services to public 35 37 12 10 6 0 0 72 16 648
2014 Provides services to public 36 47 9 4 4 0 0 83 8 136
2014 Does not provide services to public 32 35 14 10 9 0 0 67 19 630
2011 Provides services to public 38 47 7 4 3 1 0 86 7 147
2011 Does not provide services to public 38 39 10 8 4 0 0 78 12 707
2008 Provides services to public 43 38 9 9 2 0 0 81 11 154
2008 Does not provide services to public 38 43 7 9 4 0 0 81 12 601

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 38 21 11 9 0 0 59 20 113
2018 Does not provide services to public 26 27 20 15 12 1 0 53 27 588
2017 Provides services to public 34 31 17 9 10 0 0 65 18 149
2017 Does not provide services to public 25 31 19 13 13 0 0 56 26 652
2014 Provides services to public 22 33 17 14 14 1 0 55 28 136
2014 Does not provide services to public 13 31 18 19 18 1 0 44 38 630
2011 Provides services to public 20 31 22 16 10 1 0 52 26 147
2011 Does not provide services to public 22 34 19 11 12 1 0 57 23 706

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 43 18 9 7 0 0 66 16 111
2018 Does not provide services to public 25 32 19 14 10 0 0 57 24 586
2017 Provides services to public 31 39 12 11 7 0 0 70 18 150
2017 Does not provide services to public 27 34 14 14 11 0 0 61 25 651
2014 Provides services to public 19 36 19 14 12 0 0 55 26 136
2014 Does not provide services to public 16 32 15 20 16 0 0 49 36 630
2011 Provides services to public 18 43 18 11 9 1 0 62 20 147
2011 Does not provide services to public 25 39 14 11 10 0 0 65 21 707
2008 Provides services to public 17 37 24 14 7 1 0 54 21 156
2008 Does not provide services to public 23 34 16 14 12 1 0 58 26 601

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 34 13 13 13 3 0 60 27 113
2018 Does not provide services to public 23 22 23 15 13 4 1 47 29 588
2017 Provides services to public 31 22 15 17 12 3 0 54 30 149
2017 Does not provide services to public 24 24 19 14 15 4 1 50 30 651
2014 Provides services to public 18 29 18 16 15 3 1 49 32 136
2014 Does not provide services to public 18 19 19 16 23 5 0 39 41 630
2011 Provides services to public 21 30 18 15 11 5 0 53 28 146
2011 Does not provide services to public 26 27 16 11 15 5 1 56 27 708
2008 Provides services to public 21 25 18 18 12 5 1 49 32 156
2008 Does not provide services to public 19 26 18 18 13 5 1 48 33 600
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 30 12 3 8 1 0 77 11 114
2018 Does not provide services to public 45 30 11 9 5 1 0 75 14 586
2017 Provides services to public 51 29 8 5 4 3 1 83 9 150
2017 Does not provide services to public 45 31 9 7 6 2 1 77 13 651
2014 Provides services to public 41 29 11 7 9 2 0 72 16 136
2014 Does not provide services to public 43 27 11 8 7 2 1 73 16 630
2011 Provides services to public 42 24 13 11 7 3 0 68 19 146
2011 Does not provide services to public 41 31 12 7 7 2 1 74 14 707
2008 Provides services to public 41 26 14 8 8 3 1 70 16 155
2008 Does not provide services to public 44 26 8 9 8 4 1 73 18 601

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 36 9 6 6 0 0 79 11 113
2018 Does not provide services to public 43 29 11 9 7 1 0 72 16 584
2017 Provides services to public 51 30 6 7 5 1 1 83 11 150
2017 Does not provide services to public 44 30 9 10 6 1 0 74 17 651
2014 Provides services to public 43 26 9 11 11 1 0 69 22 136
2014 Does not provide services to public 41 30 10 11 8 0 0 71 19 630
2011 Provides services to public 38 29 13 11 10 0 0 67 20 147
2011 Does not provide services to public 40 32 9 11 7 0 1 73 18 706
2008 Provides services to public 33 38 7 11 9 1 0 72 20 155
2008 Does not provide services to public 39 29 9 11 10 1 1 69 22 601

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 28 11 7 4 0 0 78 11 113
2018 Does not provide services to public 46 27 12 9 6 0 0 73 15 583
2017 Provides services to public 60 26 5 3 6 0 0 86 9 150
2017 Does not provide services to public 49 26 10 7 8 0 0 75 15 650
2014 Provides services to public 39 37 6 5 12 0 0 77 18 136
2014 Does not provide services to public 44 27 11 8 10 0 0 71 18 628

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 32 19 8 9 5 0 62 18 113
2018 Does not provide services to public 24 31 16 15 8 5 0 59 24 591
2017 Provides services to public 33 34 13 5 12 3 1 69 17 150
2017 Does not provide services to public 27 36 12 10 10 5 0 66 21 652
2014 Provides services to public 18 30 18 13 12 10 0 53 27 136
2014 Does not provide services to public 14 30 18 15 15 9 0 48 32 630
2011 Provides services to public 26 26 22 13 6 7 0 56 20 147
2011 Does not provide services to public 26 29 18 9 11 7 1 59 21 705

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 30 19 12 14 3 0 55 26 114
2018 Does not provide services to public 23 30 15 18 11 2 0 54 30 591
2017 Provides services to public 27 34 13 11 12 2 1 62 24 149
2017 Does not provide services to public 25 36 14 11 13 1 0 61 25 651
2014 Provides services to public 16 26 21 16 16 5 0 45 33 136
2014 Does not provide services to public 13 30 18 19 18 2 0 44 37 628
2011 Provides services to public 24 28 22 9 13 3 0 53 23 147
2011 Does not provide services to public 25 32 17 11 13 2 0 57 25 703
2008 Provides services to public 14 36 14 19 12 5 0 52 33 156
2008 Does not provide services to public 19 30 16 17 14 3 0 51 32 595

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 32 22 16 14 3 0 46 31 113
2018 Does not provide services to public 15 28 18 21 14 4 0 45 36 588
2017 Provides services to public 20 25 20 17 13 3 1 47 32 150
2017 Does not provide services to public 18 31 17 16 13 4 0 51 30 652
2014 Provides services to public 12 27 17 19 16 8 0 43 38 136
2014 Does not provide services to public 8 26 18 24 19 4 0 36 45 629
2011 Provides services to public 14 33 20 15 10 7 1 51 28 147
2011 Does not provide services to public 16 34 17 17 11 4 0 52 30 707
2008 Provides services to public 6 29 18 27 13 6 1 38 43 155
2008 Does not provide services to public 10 27 17 22 16 7 0 40 41 600

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 35 19 19 14 1 0 47 34 114
2018 Does not provide services to public 14 28 18 24 14 2 0 43 39 591
2017 Provides services to public 22 31 10 15 18 3 0 55 34 149
2017 Does not provide services to public 16 31 15 20 15 3 0 49 35 652
2014 Provides services to public 7 31 16 26 16 4 0 40 43 136
2014 Does not provide services to public 8 28 17 24 20 3 0 37 46 630
2011 Provides services to public 13 36 19 18 10 3 0 51 29 147
2011 Does not provide services to public 16 33 17 18 15 1 0 49 33 707
2008 Provides services to public 10 31 14 25 16 4 0 43 42 155
2008 Does not provide services to public 14 29 15 23 15 3 0 45 40 600
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 36 18 12 6 0 0 64 17 114
2018 Does not provide services to public 30 33 11 16 10 0 0 63 26 590
2017 Provides services to public 38 37 9 11 6 0 0 75 16 150
2017 Does not provide services to public 29 36 13 12 9 0 0 66 21 652
2014 Provides services to public 24 32 15 19 10 0 1 56 28 136
2014 Does not provide services to public 22 33 16 14 15 0 0 55 29 630
2011 Provides services to public 21 39 19 10 11 0 1 60 21 146
2011 Does not provide services to public 26 37 13 14 10 0 0 63 24 705

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 35 21 10 3 0 0 66 12 113
2018 Does not provide services to public 27 37 13 15 7 0 0 65 23 590
2017 Provides services to public 28 53 6 9 4 0 0 81 13 150
2017 Does not provide services to public 23 42 10 15 8 0 0 66 24 651

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 30 19 9 11 13 3 54 24 112
2018 Does not provide services to public 14 23 17 16 13 13 4 45 35 584
2017 Provides services to public 17 24 14 14 13 17 1 49 33 150
2017 Does not provide services to public 14 24 15 13 13 19 3 47 33 650
2014 Provides services to public 16 20 15 16 13 15 5 45 36 136
2014 Does not provide services to public 12 24 20 13 16 12 2 43 34 630

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 35 10 8 3 0 0 79 11 114
2018 Does not provide services to public 38 35 10 10 6 0 0 73 16 585
2017 Provides services to public 47 37 6 5 4 1 0 85 9 150
2017 Does not provide services to public 38 37 8 9 7 1 0 76 16 652
2014 Provides services to public 36 38 9 6 10 1 0 75 16 136
2014 Does not provide services to public 40 30 11 11 9 1 0 70 19 630
2011 Provides services to public 38 27 14 11 8 0 1 66 20 147
2011 Does not provide services to public 36 35 11 11 6 0 1 72 17 707
2008 Provides services to public 35 34 9 11 9 1 1 70 21 155
2008 Does not provide services to public 34 32 12 11 10 1 0 67 22 601

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 31 13 7 9 0 10 67 18 30
2018 Does not provide services to public 24 37 13 11 6 3 8 68 18 226
2017 Provides services to public 28 44 7 7 10 0 4 75 17 53
2017 Does not provide services to public 27 32 10 13 7 4 8 66 22 237
2014 Provides services to public 27 25 21 4 9 3 11 61 15 34
2014 Does not provide services to public 26 31 11 13 7 4 8 66 22 196

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 51 9 13 3 0 0 75 17 114
2018 Does not provide services to public 24 44 9 15 7 0 1 68 22 589
2017 Provides services to public 31 37 11 11 10 0 1 68 21 150
2017 Does not provide services to public 25 41 11 14 8 0 0 67 22 651
2014 Provides services to public 22 40 9 20 7 1 1 63 28 136
2014 Does not provide services to public 24 37 13 17 9 0 0 61 26 630
2011 Provides services to public 34 35 13 12 6 0 0 68 19 146
2011 Does not provide services to public 24 37 15 14 8 1 1 63 22 704
2008 Provides services to public 27 40 14 12 7 1 0 67 18 155
2008 Does not provide services to public 25 37 15 13 7 0 2 64 21 601

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 38 12 5 3 0 0 80 8 113
2018 Does not provide services to public 39 40 9 7 4 0 0 79 11 587
2017 Provides services to public 46 40 5 6 2 0 0 86 9 150
2017 Does not provide services to public 40 38 8 9 5 0 0 78 13 652
2014 Provides services to public 47 35 8 7 3 0 0 82 10 136
2014 Does not provide services to public 35 37 11 9 8 0 0 72 17 630
2011 Provides services to public 42 39 7 9 3 0 0 81 12 147
2011 Does not provide services to public 43 35 9 7 5 0 0 79 12 706
2008 Provides services to public 45 29 12 11 3 0 0 74 14 154
2008 Does not provide services to public 40 36 10 8 5 0 0 77 13 601

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 36 6 4 5 0 0 85 9 113
2018 Does not provide services to public 46 35 9 7 4 0 0 81 10 585
2017 Provides services to public 49 38 4 7 3 0 0 87 9 150
2017 Does not provide services to public 47 35 5 8 4 0 0 82 12 650
2014 Provides services to public 48 37 6 4 4 0 0 85 9 136
2014 Does not provide services to public 41 36 8 8 7 0 0 77 14 629
2011 Provides services to public 46 39 8 5 2 0 0 85 7 147
2011 Does not provide services to public 47 36 7 5 4 0 0 83 10 707
2008 Provides services to public 47 36 9 6 2 0 0 83 8 155
2008 Does not provide services to public 45 38 8 4 6 0 0 83 9 600

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 25 22 17 15 1 0 46 32 114
2018 Does not provide services to public 16 31 18 19 14 3 0 48 34 587
2017 Provides services to public 27 33 12 13 11 5 0 62 26 149
2017 Does not provide services to public 21 35 16 12 10 4 0 59 23 650
2014 Provides services to public 15 32 16 16 17 2 1 49 34 135
2014 Does not provide services to public 15 26 16 18 22 2 0 42 42 629
2011 Provides services to public 26 34 13 14 11 2 0 61 25 146
2011 Does not provide services to public 20 31 15 17 14 3 1 53 32 704
2008 Provides services to public 23 33 20 14 9 2 0 56 23 155
2008 Does not provide services to public 20 34 16 15 11 2 1 56 27 601

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 33 17 15 19 1 2 48 35 114
2018 Does not provide services to public 15 25 15 17 21 4 2 43 40 588
2017 Provides services to public 19 26 15 18 20 2 0 46 39 150
2017 Does not provide services to public 18 29 13 14 20 3 3 50 36 652
2014 Provides services to public 13 21 12 21 27 3 3 36 51 136
2014 Does not provide services to public 11 18 11 23 33 2 2 30 58 630
2011 Provides services to public 13 24 14 24 22 0 3 38 48 147
2011 Does not provide services to public 16 24 17 15 23 2 2 42 40 705
2008 Provides services to public 12 36 18 11 18 2 3 50 31 154
2008 Does not provide services to public 22 30 15 14 14 3 2 54 30 599

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 43 14 10 4 0 0 72 14 113
2018 Does not provide services to public 30 40 10 13 7 0 0 70 20 588
2017 Provides services to public 36 39 13 8 4 1 0 75 12 148
2017 Does not provide services to public 33 39 10 11 7 0 0 72 18 650
2014 Provides services to public 23 45 11 9 12 0 0 68 21 136
2014 Does not provide services to public 25 37 12 14 11 0 0 62 25 630
2011 Provides services to public 31 41 14 11 3 1 0 72 14 147
2011 Does not provide services to public 33 38 9 12 6 1 0 72 19 708

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 31 19 13 3 0 0 66 16 113
2018 Does not provide services to public 34 38 13 10 6 0 0 71 16 583
2017 Provides services to public 38 39 13 6 5 0 0 77 10 149
2017 Does not provide services to public 37 32 13 10 8 0 0 69 18 652
2014 Provides services to public 28 41 16 6 8 0 1 70 14 136
2014 Does not provide services to public 31 32 13 13 12 0 0 63 25 629

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 40 13 9 5 0 1 73 14 113
2018 Does not provide services to public 29 35 14 13 7 0 1 65 21 588
2017 Provides services to public 40 41 9 6 4 0 0 81 9 149
2017 Does not provide services to public 31 38 11 11 8 1 1 70 19 649
2014 Provides services to public 26 46 11 9 8 0 0 72 17 136
2014 Does not provide services to public 30 32 15 14 9 0 0 62 23 630
2011 Provides services to public 32 40 13 10 4 0 1 73 14 147
2011 Does not provide services to public 39 36 11 8 4 1 1 76 12 708

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 47 17 11 6 0 0 66 17 114
2018 Does not provide services to public 18 38 21 12 6 4 0 58 19 590
2017 Provides services to public 18 45 17 11 6 3 1 65 17 150
2017 Does not provide services to public 21 37 19 10 8 4 0 61 19 651

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 39 8 6 2 0 0 84 8 114
2018 Does not provide services to public 39 32 11 11 6 0 0 71 18 587
2017 Provides services to public 52 28 8 8 3 1 0 81 11 150
2017 Does not provide services to public 38 33 8 11 9 1 0 71 21 652
2014 Provides services to public 39 29 9 11 10 1 0 69 21 136
2014 Does not provide services to public 31 35 11 12 11 0 1 66 23 629
2011 Provides services to public 39 34 12 9 7 0 0 73 15 147
2011 Does not provide services to public 36 38 12 8 6 0 1 74 14 706

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 44 18 6 6 0 0 70 12 114
2018 Does not provide services to public 27 31 23 10 9 0 0 58 19 591
2017 Provides services to public 25 43 13 13 6 0 1 68 18 150
2017 Does not provide services to public 29 33 21 10 7 0 1 62 17 652
2014 Provides services to public 28 34 17 13 8 0 0 62 21 136
2014 Does not provide services to public 28 34 19 10 9 0 1 62 19 629
2011 Provides services to public 35 28 17 13 5 0 1 64 19 147
2011 Does not provide services to public 27 40 19 8 5 0 1 68 13 704
2008 Provides services to public 26 31 22 10 11 1 1 57 21 154
2008 Does not provide services to public 27 34 19 10 9 0 1 62 19 601

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 48 20 32 114
2018 Does not provide services to public 52 19 29 591
2017 Provides services to public 46 17 37 150
2017 Does not provide services to public 50 19 32 651
2014 Provides services to public 39 24 37 136
2014 Does not provide services to public 54 17 29 629
2011 Provides services to public 47 23 30 146
2011 Does not provide services to public 48 21 31 708

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 2 25 49 6 1 17 54
2018 Does not provide services to public 6 21 58 4 4 7 312
2017 Provides services to public 4 16 57 4 12 7 69
2017 Does not provide services to public 4 19 60 4 7 6 321
2014 Provides services to public 9 13 60 8 9999 10 53
2014 Does not provide services to public 4 18 63 7 9999 8 342
2011 Provides services to public 9 20 53 8 9999 10 69
2011 Does not provide services to public 7 22 55 5 9999 10 339
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 38 12 6 0 0 0 82 6 114
2018 Does not provide services to public 42 39 10 6 3 0 0 81 9 589
2017 Provides services to public 46 40 8 2 2 2 0 88 4 150
2017 Does not provide services to public 40 36 9 9 5 1 0 77 15 652
2014 Provides services to public 45 38 6 8 2 1 0 83 11 135
2014 Does not provide services to public 35 36 13 11 6 0 0 71 17 630
2011 Provides services to public 37 43 10 6 3 1 0 82 8 147
2011 Does not provide services to public 38 39 11 7 4 0 0 78 11 705
2008 Provides services to public 43 37 11 5 3 1 0 81 8 154
2008 Does not provide services to public 38 38 10 7 5 1 0 77 12 601

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 42 23 12 7 1 0 58 19 113
2018 Does not provide services to public 22 41 19 12 5 1 0 63 17 588
2017 Provides services to public 27 46 11 7 7 1 1 74 14 149
2017 Does not provide services to public 24 42 17 9 6 1 0 68 15 649
2014 Provides services to public 20 41 18 16 3 2 0 63 19 136
2014 Does not provide services to public 23 39 19 10 7 2 0 63 18 630
2011 Provides services to public 40 38 14 3 3 2 0 80 6 147
2011 Does not provide services to public 43 36 9 6 4 1 1 81 10 704

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 34 37 15 4 1 0 19 44 113
2018 Does not provide services to public 14 26 37 16 5 0 1 21 41 590
2017 Provides services to public 13 27 37 13 5 3 3 18 43 150
2017 Does not provide services to public 14 26 40 13 5 1 2 18 42 650
2014 Provides services to public 15 23 36 19 6 1 0 25 38 136
2014 Does not provide services to public 16 27 37 13 5 1 1 19 44 630
2011 Provides services to public 12 21 38 16 10 1 3 27 34 147
2011 Does not provide services to public 14 24 35 18 6 1 2 25 39 702
2008 Provides services to public 16 33 29 17 4 0 1 21 50 154
2008 Does not provide services to public 14 29 37 14 5 0 1 19 43 599

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 21 29 25 7 1 0 32 38 113
2018 Does not provide services to public 17 25 26 19 9 2 1 29 44 589
2017 Provides services to public 13 15 36 22 6 2 5 30 31 150
2017 Does not provide services to public 14 23 26 20 12 3 2 33 39 648
2014 Provides services to public 22 30 23 14 9 2 1 23 53 136
2014 Does not provide services to public 22 26 28 13 8 2 1 21 50 629
2011 Provides services to public 19 16 26 21 14 1 3 36 37 147
2011 Does not provide services to public 16 16 25 24 14 2 3 40 33 705
2008 Provides services to public 22 27 32 12 5 2 1 18 50 154
2008 Does not provide services to public 19 26 25 15 9 3 2 26 48 595

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 29 27 13 6 1 0 19 54 113
2018 Does not provide services to public 23 23 31 16 4 1 2 21 48 585
2017 Provides services to public 27 26 27 11 4 2 3 17 55 150
2017 Does not provide services to public 21 23 31 16 5 1 3 22 46 649
2014 Provides services to public 33 24 23 13 3 3 1 17 59 136
2014 Does not provide services to public 28 28 27 10 4 1 2 15 57 630
2011 Provides services to public 31 31 22 9 3 1 2 13 64 145
2011 Does not provide services to public 21 26 29 15 6 1 3 21 49 703
2008 Provides services to public 32 27 19 15 4 1 2 20 60 154
2008 Does not provide services to public 25 28 26 11 5 2 3 17 56 600

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 14 41 20 9 0 1 29 30 113
2018 Does not provide services to public 16 23 34 19 7 1 1 26 40 586
2017 Provides services to public 12 22 31 22 9 3 2 32 36 150
2017 Does not provide services to public 16 26 32 17 7 0 2 24 43 645
2014 Provides services to public 15 21 32 21 8 2 1 30 37 136
2014 Does not provide services to public 17 26 32 16 7 1 1 23 44 630
2011 Provides services to public 14 20 38 18 7 1 2 26 35 146
2011 Does not provide services to public 14 22 34 20 8 1 2 28 37 706
2008 Provides services to public 19 26 28 21 5 0 1 26 46 154
2008 Does not provide services to public 15 24 31 20 8 1 2 28 40 598

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 30 27 16 2 0 0 19 54 112
2018 Does not provide services to public 24 29 25 13 6 2 2 20 55 589
2017 Provides services to public 26 23 25 12 7 3 4 21 53 148
2017 Does not provide services to public 28 24 25 11 7 2 2 19 54 649
2014 Provides services to public 32 25 24 8 10 2 0 18 58 136
2014 Does not provide services to public 31 27 22 13 5 1 1 18 59 630
2011 Provides services to public 28 25 19 18 8 0 2 27 54 146
2011 Does not provide services to public 21 24 28 16 8 1 3 25 46 704
2008 Provides services to public 25 18 26 21 6 2 2 28 45 154
2008 Does not provide services to public 17 24 28 17 10 1 3 28 42 598

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 26 34 15 4 0 1 19 47 112
2018 Does not provide services to public 27 28 23 12 5 2 2 18 58 588
2017 Provides services to public 17 21 33 17 6 1 5 24 41 150
2017 Does not provide services to public 24 24 28 12 8 2 2 21 50 650
2014 Provides services to public 17 21 27 19 9 2 4 30 41 136
2014 Does not provide services to public 18 21 32 17 9 1 3 26 40 628
2011 Provides services to public 24 20 25 16 11 1 5 28 46 147
2011 Does not provide services to public 13 19 27 25 10 3 3 37 34 703
2008 Provides services to public 24 26 28 16 3 1 2 19 52 154
2008 Does not provide services to public 23 26 26 12 7 2 3 20 52 599

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 24 33 14 4 2 0 19 48 113
2018 Does not provide services to public 23 27 31 12 5 1 1 18 51 591
2017 Provides services to public 27 17 31 13 5 3 3 19 47 150
2017 Does not provide services to public 20 24 32 12 7 3 2 20 46 652
2014 Provides services to public 29 26 27 11 4 3 1 15 56 136
2014 Does not provide services to public 26 25 29 12 6 1 1 18 52 629

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 26 6 9 6 0 0 79 14 113
2018 Does not provide services to public 46 26 8 11 8 1 0 73 20 587
2017 Provides services to public 47 33 8 7 5 0 1 80 12 150
2017 Does not provide services to public 47 25 8 10 10 0 0 72 20 652
2014 Provides services to public 40 25 13 13 9 0 0 65 22 136
2014 Does not provide services to public 40 26 10 13 10 1 0 67 23 630

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 40 3 8 4 0 0 84 13 113
2018 Does not provide services to public 51 31 6 6 4 1 0 83 10 585
2017 Provides services to public 48 37 8 4 3 0 0 85 7 149
2017 Does not provide services to public 48 30 8 9 5 0 0 79 14 649
2014 Provides services to public 45 31 6 12 6 0 0 76 18 136
2014 Does not provide services to public 43 34 10 9 5 0 0 76 14 630

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 48 6 6 2 0 1 86 8 113
2018 Does not provide services to public 43 38 9 6 3 0 0 81 10 587

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 47 14 6 3 1 0 77 8 112
2018 Does not provide services to public 36 36 15 6 3 4 0 75 9 588
2017 Provides services to public 33 42 12 3 6 4 0 79 9 150
2017 Does not provide services to public 36 34 14 4 5 6 0 75 10 649
2014 Provides services to public 31 34 20 4 0 10 0 73 5 136
2014 Does not provide services to public 34 32 19 4 4 7 0 71 8 628

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 49 10 6 4 1 0 80 10 113
2018 Does not provide services to public 31 39 15 7 4 3 0 73 11 588
2017 Provides services to public 39 41 9 5 3 3 0 83 8 149
2017 Does not provide services to public 33 41 11 7 5 2 0 76 13 649
2014 Provides services to public 33 36 19 8 3 2 0 70 11 136
2014 Does not provide services to public 30 37 16 7 6 5 0 70 13 630
2011 Provides services to public 26 38 19 11 1 5 0 67 13 146
2011 Does not provide services to public 29 40 15 6 6 4 0 73 12 707

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 49 8 2 4 0 1 86 6 113
2018 Does not provide services to public 38 39 12 7 4 0 0 77 11 586
2017 Provides services to public 48 36 7 5 3 1 0 85 8 150
2017 Does not provide services to public 41 37 9 8 5 0 0 78 12 651
2014 Provides services to public 36 37 14 8 4 1 0 74 12 136
2014 Does not provide services to public 34 36 14 8 7 1 0 71 15 630
2011 Provides services to public 32 41 16 7 4 1 0 74 11 146
2011 Does not provide services to public 38 37 12 6 6 0 1 76 12 709
2008 Provides services to public 26 45 12 7 8 2 0 72 16 155
2008 Does not provide services to public 35 37 11 10 7 0 0 72 17 599

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 39 18 9 5 2 0 67 15 113
2018 Does not provide services to public 23 31 16 11 9 7 4 61 22 588
2017 Provides services to public 29 34 12 9 7 6 3 69 18 150
2017 Does not provide services to public 29 29 13 11 10 4 4 63 23 650
2014 Provides services to public 32 29 8 12 10 4 5 67 24 136
2014 Does not provide services to public 28 31 14 11 10 3 3 63 22 630

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 37 16 10 5 2 3 67 16 114
2018 Does not provide services to public 28 37 15 11 6 2 1 67 18 589
2017 Provides services to public 36 37 13 7 6 2 0 74 13 149
2017 Does not provide services to public 32 36 13 11 6 2 1 70 17 650
2014 Provides services to public 28 37 14 12 4 4 1 68 17 136
2014 Does not provide services to public 32 34 12 11 7 4 1 69 18 630
2011 Provides services to public 33 33 14 6 7 5 2 72 13 146
2011 Does not provide services to public 33 32 13 10 5 6 2 70 17 701
2008 Provides services to public 29 36 10 8 8 8 0 71 18 156
2008 Does not provide services to public 29 33 12 12 7 5 1 66 21 600

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 43 20 6 7 2 0 65 14 114
2018 Does not provide services to public 29 39 18 7 6 0 0 69 13 588

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 24 21 16 18 5 3 40 37 114
2018 Does not provide services to public 13 18 19 16 18 14 2 36 41 590
2017 Provides services to public 14 22 18 18 13 14 1 43 36 150
2017 Does not provide services to public 13 21 16 16 17 14 4 41 40 650
2014 Provides services to public 12 17 18 19 18 13 4 34 44 136
2014 Does not provide services to public 12 17 18 18 23 9 2 33 47 630
2011 Provides services to public 14 14 23 13 18 12 5 34 39 147
2011 Does not provide services to public 12 16 18 16 19 13 6 35 43 704

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 20 80 114
2018 Does not provide services to public 19 81 591

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 23
2018 Does not provide services to public 39 112

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 62 23
2018 Does not provide services to public 76 112

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 49 23
2018 Does not provide services to public 36 112

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 23
2018 Does not provide services to public 50 112

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 23
2018 Does not provide services to public 50 112

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 38 23
2018 Does not provide services to public 46 112

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 23
2018 Does not provide services to public 36 112

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 23
2018 Does not provide services to public 52 112

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 23
2018 Does not provide services to public 34 112

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 23
2018 Does not provide services to public 0 112

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 23
2018 Does not provide services to public 51 112

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 23
2018 Does not provide services to public 30 112

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 23
2018 Does not provide services to public 19 112

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 66 23
2018 Does not provide services to public 62 112

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 23
2018 Does not provide services to public 34 112

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 21
2018 Does not provide services to public 13 106

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 21
2018 Does not provide services to public 42 106

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 21
2018 Does not provide services to public 56 106

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 49 21
2018 Does not provide services to public 53 106

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 21
2018 Does not provide services to public 12 106

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 19 18 6 14 25 7 44 30 113
2018 Does not provide services to public 12 15 22 9 9 29 5 40 27 588
2017 Provides services to public 16 12 21 6 9 28 9 43 24 149
2017 Does not provide services to public 11 14 18 7 10 32 9 41 29 651
2014 Provides services to public 10 19 20 9 9 25 8 43 27 136
2014 Does not provide services to public 11 16 17 11 11 29 7 41 33 629

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 29 17 11 10 7 2 58 23 113
2018 Does not provide services to public 25 31 20 8 8 7 0 61 17 589
2017 Provides services to public 27 31 17 7 7 9 3 65 16 149
2017 Does not provide services to public 22 30 18 9 8 12 1 59 20 652
2014 Provides services to public 17 27 21 11 9 12 3 53 23 136
2014 Does not provide services to public 20 29 22 10 8 11 1 55 20 630
2011 Provides services to public 24 32 19 8 5 10 1 63 16 147
2011 Does not provide services to public 23 30 19 8 6 13 1 61 16 707

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 5 95 113
2018 Does not provide services to public 9 91 592

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 22 20 1 7 34 5 54 14 113
2018 Does not provide services to public 11 15 24 5 5 35 5 44 17 588
2017 Provides services to public 15 13 16 2 3 43 8 58 10 150
2017 Does not provide services to public 12 12 19 4 4 42 8 48 15 652
2014 Provides services to public 8 17 19 6 3 37 11 47 16 136
2014 Does not provide services to public 10 12 21 3 4 42 9 44 13 630

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 29 25 3 5 14 1 62 9 113
2018 Does not provide services to public 26 31 21 7 4 11 1 64 12 587
2017 Provides services to public 31 27 17 1 3 19 2 73 6 150
2017 Does not provide services to public 27 29 17 5 3 18 1 69 11 649
2014 Provides services to public 19 27 18 9 4 20 3 61 16 136
2014 Does not provide services to public 22 30 21 2 3 20 2 66 7 630
2011 Provides services to public 25 32 20 4 1 16 1 69 7 145
2011 Does not provide services to public 28 30 17 4 2 18 0 71 7 704
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 26 8 3 7 0 0 82 9 114
2018 Does not provide services to public 59 21 7 6 5 1 0 81 11 586
2017 Provides services to public 66 21 8 1 3 1 1 88 4 150
2017 Does not provide services to public 56 26 7 4 5 1 0 83 9 651

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 43 19 6 4 4 0 69 11 113
2018 Does not provide services to public 29 41 15 8 4 2 0 72 13 586
2017 Provides services to public 32 38 11 6 8 4 0 73 15 150
2017 Does not provide services to public 26 43 12 12 5 4 0 71 17 652

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 43 18 15 8 1 0 59 23 113
2018 Does not provide services to public 18 33 19 17 12 1 0 52 29 588
2017 Provides services to public 15 46 11 16 10 1 0 62 27 148
2017 Does not provide services to public 16 35 14 18 15 1 0 52 34 652

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 27 22 20 17 0 2 40 38 114
2018 Does not provide services to public 19 27 21 16 16 0 1 47 32 590
2017 Provides services to public 18 21 11 19 29 0 1 40 49 150
2017 Does not provide services to public 17 25 21 15 21 0 1 42 36 649

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 29 30 20 14 0 0 36 34 113
2018 Does not provide services to public 12 20 30 22 15 0 0 33 37 591
2017 Provides services to public 15 19 34 16 16 0 0 35 32 150
2017 Does not provide services to public 13 24 25 20 18 0 1 37 38 651

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 30 26 17 10 1 1 46 27 114
2018 Does not provide services to public 13 23 32 18 13 0 1 37 31 590
2017 Provides services to public 21 21 32 16 9 0 1 42 26 149
2017 Does not provide services to public 15 28 23 18 15 0 1 43 34 646

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 23 27 20 19 1 1 32 40 110
2018 Does not provide services to public 11 16 27 23 22 1 0 27 46 587
2017 Provides services to public 16 20 25 15 22 1 1 37 38 150
2017 Does not provide services to public 13 18 24 21 23 0 0 31 45 649

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 26 18 7 8 0 1 67 15 113
2018 Does not provide services to public 29 30 23 8 8 0 4 60 16 587
2017 Provides services to public 35 23 18 10 8 1 6 62 19 150
2017 Does not provide services to public 30 27 20 11 9 0 3 59 20 650

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 24 24 13 12 1 0 50 25 110
2018 Does not provide services to public 24 26 21 15 12 0 1 51 28 591
2017 Provides services to public 24 32 26 10 8 0 0 56 18 150
2017 Does not provide services to public 25 25 23 15 12 0 0 50 27 649

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 39 23 11 8 1 1 58 19 113
2018 Does not provide services to public 19 33 26 13 7 1 1 53 21 588
2017 Provides services to public 24 33 21 11 6 1 5 60 19 150
2017 Does not provide services to public 23 32 24 12 9 0 0 55 21 649

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 38 27 15 5 1 1 52 21 114
2018 Does not provide services to public 17 27 29 16 10 0 0 45 26 590
2017 Provides services to public 18 26 29 13 11 0 2 46 25 150
2017 Does not provide services to public 18 30 24 15 13 0 1 48 28 648

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 32 20 14 10 1 1 54 25 113
2018 Does not provide services to public 18 31 25 15 11 0 1 49 26 587
2017 Provides services to public 23 23 24 16 11 1 3 47 28 150
2017 Does not provide services to public 20 29 21 17 13 0 1 49 30 648

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 40 16 7 5 1 2 70 13 114
2018 Does not provide services to public 27 32 24 9 6 0 1 60 16 585
2017 Provides services to public 30 26 25 9 7 0 3 58 16 149
2017 Does not provide services to public 29 33 20 9 8 0 1 63 17 647

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 33 13 5 1 0 2 81 6 110
2018 Does not provide services to public 51 25 13 5 4 0 2 77 9 587
2017 Provides services to public 63 16 12 5 3 0 2 81 7 150
2017 Does not provide services to public 54 24 12 5 2 0 1 80 8 652

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 64 21 7 3 1 0 4 89 4 113
2018 Does not provide services to public 68 16 5 3 2 1 5 89 5 589

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 65 17 7 2 7 0 2 84 9 112
2018 Does not provide services to public 65 15 5 4 6 1 4 84 10 584
2017 Provides services to public 70 12 8 5 2 0 3 85 7 150
2017 Does not provide services to public 70 12 6 4 5 1 3 85 9 650

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 33 8 4 2 0 1 85 6 113
2018 Does not provide services to public 57 26 10 3 2 0 1 85 5 590
2017 Provides services to public 56 23 12 5 3 0 2 81 7 150
2017 Does not provide services to public 53 27 11 3 3 0 2 83 6 650

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 20 9 11 5 0 2 74 17 113
2018 Does not provide services to public 46 23 13 9 8 0 1 70 17 586
2017 Provides services to public 57 20 11 6 5 0 1 78 11 150
2017 Does not provide services to public 52 21 12 8 6 0 2 74 14 650

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 12 8 2 2 0 23 84 5 113
2018 Does not provide services to public 51 15 6 1 2 0 24 87 4 586
2017 Provides services to public 50 16 7 4 1 0 23 85 6 150
2017 Does not provide services to public 53 15 6 1 1 0 23 88 4 649

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 21 15 1 0 0 4 83 1 112
2018 Does not provide services to public 63 20 7 2 1 0 6 89 3 584
2017 Provides services to public 58 25 5 4 3 0 5 87 7 150
2017 Does not provide services to public 66 17 7 1 1 0 8 90 2 646

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 69 15 3 6 4 0 4 87 10 113
2018 Does not provide services to public 72 11 6 4 3 0 5 87 6 589
2017 Provides services to public 69 10 9 3 5 0 4 82 9 150
2017 Does not provide services to public 72 9 6 3 4 0 5 86 8 652

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 30 12 5 5 0 4 77 10 114
2018 Does not provide services to public 48 28 13 5 3 1 3 79 8 588
2017 Provides services to public 56 20 13 5 4 0 2 77 9 150
2017 Does not provide services to public 52 27 14 4 1 0 3 81 5 651

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 30 42 15 5 0 0 37 21 114
2018 Does not provide services to public 7 29 39 18 7 0 0 37 24 591
2017 Provides services to public 10 24 47 9 10 0 0 34 19 150
2017 Does not provide services to public 8 26 37 19 9 0 0 34 28 652

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 24 35 24 8 0 0 31 34 114
2018 Does not provide services to public 15 23 36 19 7 0 0 26 38 585
2017 Provides services to public 10 22 44 16 8 0 1 25 31 150
2017 Does not provide services to public 12 25 38 17 8 0 0 25 37 649
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 23 23 12 17 1 2 23 77 113
2018 Does not provide services to public 22 31 22 12 11 1 1 22 78 591
2017 Provides services to public 24 18 14 18 24 1 1 24 76 149
2017 Does not provide services to public 21 28 21 14 14 2 0 21 79 651

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 31 85
2018 Does not provide services to public 24 445
2017 Provides services to public 29 110
2017 Does not provide services to public 23 498

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 85
2018 Does not provide services to public 35 445
2017 Provides services to public 36 110
2017 Does not provide services to public 36 498

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 85
2018 Does not provide services to public 20 445
2017 Provides services to public 23 110
2017 Does not provide services to public 18 498

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 85
2018 Does not provide services to public 50 445
2017 Provides services to public 58 110
2017 Does not provide services to public 53 498

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 85
2018 Does not provide services to public 6 445
2017 Provides services to public 13 110
2017 Does not provide services to public 7 498

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 85
2018 Does not provide services to public 29 445

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 85
2018 Does not provide services to public 36 445
2017 Provides services to public 35 110
2017 Does not provide services to public 41 498

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 2 35 21 11 8 22 82
2018 Does not provide services to public 5 35 21 12 5 21 424
2017 Provides services to public 3 36 22 9 2 28 107
2017 Does not provide services to public 3 44 19 11 5 18 490

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 32 68 85
2018 Does not provide services to public 28 72 444

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 15 11 13 16 1 8 56 32 114
2018 Does not provide services to public 35 16 17 10 16 1 6 54 28 588

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 20 22 18 22 1 3 35 42 85
2018 Does not provide services to public 14 23 18 15 22 2 6 41 40 445
2017 Provides services to public 9 20 15 13 34 2 6 32 52 110
2017 Does not provide services to public 11 18 14 21 26 1 9 33 52 501

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 5 6 17 15 53 0 3 12 71 85
2018 Does not provide services to public 3 14 12 18 46 2 6 19 69 444
2017 Provides services to public 3 5 4 19 66 3 2 8 89 110
2017 Does not provide services to public 3 6 8 17 58 2 6 9 82 499
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