2018 Public Service Employee Survey Results by Theme for Library and Archives Canada by Question 78. Please indicate your occupational group and level. Occupational group and level - HR

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 53 31 7 5 4 0 0 84 9 75
2018 HR-02 49 33 9 5 5 0 0 81 9 43
2018 HR-03 62 19 5 10 5 0 0 81 14 21
2017 HR 47 40 4 6 3 0 0 87 9 69
2017 HR-02 42 44 5 5 5 0 0 86 9 43
2017 HR-03 47 42 5 5 0 0 0 89 5 19
2014 HR 41 41 13 3 1 0 0 83 4 70
2014 HR-02 45 37 15 2 0 0 0 83 2 40
2014 HR-03 33 43 14 5 5 0 0 76 10 21
2011 HR 13 40 7 19 21 0 0 53 40 90
2011 HR-02 14 41 4 22 20 0 0 55 41 51
2011 HR-03 15 45 10 10 20 0 0 60 30 20
2008 HR 29 48 10 10 2 0 0 78 12 89
2008 HR-02 35 43 13 9 0 0 0 78 9 54
2008 HR-03 17 56 6 17 6 0 0 72 22 18
2008 HR-04 20 60 7 7 7 0 0 80 13 15

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 34 37 9 13 7 0 0 71 20 76
2018 HR-02 32 36 9 14 9 0 0 68 23 44
2018 HR-03 29 43 10 14 5 0 0 71 19 21
2017 HR 32 32 12 14 10 0 0 64 25 69
2017 HR-02 33 28 14 14 12 0 0 61 25 43
2017 HR-03 37 37 11 11 5 0 0 74 16 19

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 62 26 5 7 0 0 0 88 7 74
2018 HR-02 60 26 10 5 0 0 0 86 5 42
2018 HR-03 67 19 0 14 0 0 0 86 14 21
2017 HR 57 26 10 6 1 0 0 83 7 69
2017 HR-02 56 28 9 5 2 0 0 84 7 43
2017 HR-03 53 32 16 0 0 0 0 84 0 19
2014 HR 67 23 7 1 0 1 0 91 1 70
2014 HR-02 68 22 7 0 0 2 0 92 0 40
2014 HR-03 62 24 10 5 0 0 0 86 5 21
2011 HR 47 33 7 10 3 0 0 80 13 89
2011 HR-02 46 34 8 12 0 0 0 80 12 50
2011 HR-03 50 35 10 0 5 0 0 85 5 20

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 51 33 9 5 1 0 0 84 7 76
2018 HR-02 52 32 9 5 2 0 0 84 7 44
2018 HR-03 52 29 10 10 0 0 0 81 10 21
2017 HR 48 35 10 7 0 0 0 83 7 69
2017 HR-02 46 38 9 7 0 0 0 84 7 43
2017 HR-03 53 32 11 5 0 0 0 84 5 19
2014 HR 49 41 7 1 1 0 0 90 3 70
2014 HR-02 50 42 5 2 0 0 0 93 2 40
2014 HR-03 43 38 14 0 5 0 0 81 5 21
2011 HR 19 46 8 20 8 0 0 64 28 90
2011 HR-02 24 43 4 22 8 0 0 67 29 51
2011 HR-03 20 55 0 15 10 0 0 75 25 20
2008 HR 37 47 8 8 0 0 0 84 8 89
2008 HR-02 44 44 4 7 0 0 0 89 7 54
2008 HR-03 17 56 17 11 0 0 0 72 11 18
2008 HR-04 33 53 7 7 0 0 0 87 7 15

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 33 47 13 7 0 0 0 80 7 75
2018 HR-02 33 51 9 7 0 0 0 84 7 43
2018 HR-03 33 43 19 5 0 0 0 76 5 21
2017 HR 32 45 12 6 6 0 0 77 12 69
2017 HR-02 37 42 9 9 2 0 0 79 12 43
2017 HR-03 26 53 16 0 5 0 0 79 5 19
2014 HR 13 36 27 17 6 1 0 49 23 70
2014 HR-02 17 45 22 10 5 0 0 62 15 40
2014 HR-03 10 24 33 24 5 5 0 35 30 21
2011 HR 3 12 18 27 40 0 0 16 67 90
2011 HR-02 2 18 14 31 35 0 0 20 67 51
2011 HR-03 10 5 30 20 35 0 0 15 55 20

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 36 45 11 9 0 0 0 80 9 76
2018 HR-02 36 45 9 9 0 0 0 82 9 44
2018 HR-03 33 43 14 10 0 0 0 76 10 21
2017 HR 27 48 9 12 4 0 0 75 16 69
2017 HR-02 25 49 7 14 5 0 0 75 18 43
2017 HR-03 37 47 11 5 0 0 0 84 5 19
2014 HR 14 39 21 16 10 0 0 53 26 70
2014 HR-02 20 48 15 10 7 0 0 68 17 40
2014 HR-03 5 33 29 24 10 0 0 38 33 21
2011 HR 3 10 11 26 50 0 0 13 76 90
2011 HR-02 2 16 12 29 41 0 0 18 71 51
2011 HR-03 10 0 15 10 65 0 0 10 75 20
2008 HR 7 30 21 26 16 1 0 37 42 90
2008 HR-02 7 37 22 20 13 0 0 44 33 54
2008 HR-03 0 16 21 37 26 0 0 16 63 19
2008 HR-04 13 27 20 27 7 7 0 43 36 15

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 38 37 14 5 4 1 0 76 9 76
2018 HR-02 30 45 14 5 7 0 0 75 11 44
2018 HR-03 48 29 10 10 0 5 0 80 10 21
2017 HR 39 32 9 12 4 1 3 74 17 69
2017 HR-02 35 33 9 12 7 2 2 71 19 43
2017 HR-03 47 32 11 5 0 0 5 83 6 19
2014 HR 36 29 10 11 10 3 1 67 22 70
2014 HR-02 45 22 12 7 7 2 2 71 16 40
2014 HR-03 29 38 5 10 14 5 0 70 25 21
2011 HR 9 13 22 18 26 8 4 25 49 90
2011 HR-02 4 10 24 20 29 6 8 16 57 51
2011 HR-03 25 10 25 10 15 15 0 41 29 20
2008 HR 17 29 22 13 7 8 3 52 23 89
2008 HR-02 15 28 22 9 7 13 6 52 20 54
2008 HR-03 17 28 33 22 0 0 0 44 22 18
2008 HR-04 27 27 13 20 13 0 0 53 33 15
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 51 30 11 3 3 1 1 84 5 76
2018 HR-02 48 32 9 5 2 2 2 83 7 44
2018 HR-03 57 33 10 0 0 0 0 90 0 21
2017 HR 50 29 6 7 4 1 1 82 12 68
2017 HR-02 46 31 7 7 7 2 0 78 15 42
2017 HR-03 63 26 5 5 0 0 0 89 5 19
2014 HR 59 23 10 6 0 3 0 84 6 70
2014 HR-02 62 20 12 0 0 5 0 87 0 40
2014 HR-03 48 24 10 19 0 0 0 71 19 21
2011 HR 41 32 11 10 2 2 1 76 13 90
2011 HR-02 35 35 12 10 4 2 2 73 14 51
2011 HR-03 40 25 20 10 0 5 0 68 11 20
2008 HR 29 39 19 7 3 2 0 70 10 89
2008 HR-02 32 45 13 6 2 2 0 79 8 53
2008 HR-03 32 26 32 5 5 0 0 58 11 19
2008 HR-04 13 40 27 13 0 7 0 57 14 15

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 55 22 8 7 7 1 0 79 13 76
2018 HR-02 52 23 7 9 7 2 0 77 16 44
2018 HR-03 57 24 10 5 5 0 0 81 10 21
2017 HR 39 39 6 3 12 0 1 79 15 69
2017 HR-02 37 35 8 5 16 0 0 72 21 43
2017 HR-03 42 47 5 0 5 0 0 89 5 19
2014 HR 51 31 3 7 4 3 0 85 12 70
2014 HR-02 55 33 0 5 2 5 0 92 8 40
2014 HR-03 43 29 10 10 10 0 0 71 19 21
2011 HR 38 38 8 10 6 1 0 76 16 90
2011 HR-02 39 33 10 12 6 0 0 73 18 51
2011 HR-03 30 35 10 10 10 5 0 68 21 20
2008 HR 26 43 13 11 3 2 1 71 15 89
2008 HR-02 28 48 9 7 4 2 2 79 12 54
2008 HR-03 22 33 22 22 0 0 0 56 22 18
2008 HR-04 20 40 20 13 0 7 0 64 14 15

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 53 24 11 9 4 0 0 76 13 76
2018 HR-02 52 25 7 11 5 0 0 77 16 44
2018 HR-03 48 29 14 10 0 0 0 76 10 21
2017 HR 56 21 4 10 7 0 1 78 18 69
2017 HR-02 51 24 2 14 9 0 0 75 23 43
2017 HR-03 63 21 11 0 5 0 0 84 5 19
2014 HR 59 23 9 7 1 1 0 83 9 70
2014 HR-02 55 22 10 10 0 2 0 80 10 40
2014 HR-03 52 29 10 5 5 0 0 81 10 21

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 21 39 19 5 4 12 0 68 11 75
2018 HR-02 23 37 16 5 5 14 0 70 11 43
2018 HR-03 19 29 29 5 5 14 0 56 11 21
2017 HR 26 37 14 10 4 9 0 68 16 69
2017 HR-02 30 33 16 9 5 7 0 68 15 43
2017 HR-03 16 42 16 11 0 16 0 69 13 19
2014 HR 13 27 17 13 10 20 0 50 29 70
2014 HR-02 23 32 13 5 5 22 0 71 13 40
2014 HR-03 0 19 29 29 10 14 0 22 44 21
2011 HR 2 9 19 19 39 11 0 13 66 89
2011 HR-02 2 8 18 18 40 14 0 12 67 50
2011 HR-03 5 10 25 5 40 15 0 18 53 20

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 24 44 12 9 8 3 0 70 18 75
2018 HR-02 19 53 9 9 7 2 0 74 17 43
2018 HR-03 24 33 24 5 10 5 0 60 15 21
2017 HR 22 45 14 12 6 1 0 68 18 69
2017 HR-02 23 42 16 9 7 2 0 67 17 43
2017 HR-03 21 53 11 16 0 0 0 74 16 19
2014 HR 10 23 24 24 16 3 0 34 41 70
2014 HR-02 15 27 25 20 10 2 0 44 31 40
2014 HR-03 0 24 29 33 14 0 0 24 48 21
2011 HR 1 4 4 16 72 2 0 6 90 89
2011 HR-02 2 4 8 12 70 4 0 6 85 50
2011 HR-03 0 10 0 20 70 0 0 10 90 20
2008 HR 6 19 18 17 38 3 0 25 56 90
2008 HR-02 6 24 20 20 28 2 0 30 49 54
2008 HR-03 5 5 16 21 53 0 0 11 74 19
2008 HR-04 7 20 13 0 47 13 0 31 54 15

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 13 33 20 17 7 9 0 51 26 75
2018 HR-02 12 33 21 16 7 12 0 50 26 43
2018 HR-03 14 29 24 19 5 10 0 47 26 21
2017 HR 13 43 12 19 9 4 0 59 29 69
2017 HR-02 14 37 12 25 5 7 0 55 32 43
2017 HR-03 16 53 16 5 11 0 0 68 16 19
2014 HR 4 20 17 32 17 9 0 27 54 69
2014 HR-02 8 31 18 28 13 3 0 39 42 39
2014 HR-03 0 5 24 43 14 14 0 6 67 21
2011 HR 1 4 7 19 67 2 0 6 88 90
2011 HR-02 2 2 10 18 65 4 0 4 86 51
2011 HR-03 0 10 5 20 65 0 0 10 85 20
2008 HR 3 8 26 27 32 4 0 12 62 90
2008 HR-02 6 7 33 26 24 4 0 13 52 54
2008 HR-03 0 11 11 32 42 5 0 11 78 19
2008 HR-04 0 7 20 27 40 7 0 7 71 15

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 12 35 23 16 11 4 0 49 28 75
2018 HR-02 9 33 23 19 12 5 0 44 32 43
2018 HR-03 14 33 29 10 10 5 0 50 20 21
2017 HR 9 43 13 18 16 1 0 53 34 69
2017 HR-02 9 37 14 24 14 2 0 47 39 43
2017 HR-03 11 63 5 5 16 0 0 74 21 19
2014 HR 4 30 21 26 17 1 0 35 43 70
2014 HR-02 7 38 22 17 15 0 0 45 33 40
2014 HR-03 0 19 24 43 14 0 0 19 57 21
2011 HR 2 4 4 22 64 2 0 7 89 90
2011 HR-02 2 4 6 25 61 2 0 6 88 51
2011 HR-03 0 10 5 15 65 5 0 11 84 20
2008 HR 4 18 24 27 25 2 0 23 53 89
2008 HR-02 6 22 22 30 17 4 0 29 48 54
2008 HR-03 0 6 33 33 28 0 0 6 61 18
2008 HR-04 7 20 20 13 40 0 0 27 53 15
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 29 41 9 16 4 1 0 71 20 76
2018 HR-02 30 36 7 20 5 2 0 67 26 44
2018 HR-03 24 52 5 14 5 0 0 76 19 21
2017 HR 28 38 13 10 12 0 0 65 22 69
2017 HR-02 31 37 12 7 14 0 0 68 21 43
2017 HR-03 32 42 16 5 5 0 0 74 11 19
2014 HR 24 47 9 11 7 1 0 72 19 70
2014 HR-02 33 40 7 12 5 2 0 74 18 40
2014 HR-03 14 57 10 5 14 0 0 71 19 21
2011 HR 4 33 17 23 22 0 0 38 46 90
2011 HR-02 4 39 18 22 18 0 0 43 39 51
2011 HR-03 5 30 20 25 20 0 0 35 45 20

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 30 50 7 9 4 0 0 80 13 76
2018 HR-02 23 59 2 11 5 0 0 82 16 44
2018 HR-03 43 33 14 5 5 0 0 76 10 21
2017 HR 20 55 12 10 3 0 0 75 13 69
2017 HR-02 18 55 12 12 2 0 0 74 14 43
2017 HR-03 32 42 16 5 5 0 0 74 11 19

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 12 12 25 18 3 25 5 34 30 76
2018 HR-02 11 16 25 14 2 27 5 40 23 44
2018 HR-03 14 5 29 33 0 19 0 24 41 21
2017 HR 7 14 14 19 12 31 3 33 46 69
2017 HR-02 7 9 14 16 16 38 0 26 52 43
2017 HR-03 5 16 16 26 0 26 11 33 42 19
2014 HR 13 19 17 16 7 21 7 44 32 70
2014 HR-02 18 17 15 18 2 22 7 50 29 40
2014 HR-03 0 19 24 10 19 19 10 27 40 21

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 43 34 9 8 4 1 0 79 12 76
2018 HR-02 43 30 9 9 7 2 0 74 16 44
2018 HR-03 38 52 5 5 0 0 0 90 5 21
2017 HR 48 24 14 6 6 1 1 73 12 69
2017 HR-02 44 21 16 9 7 2 0 67 17 43
2017 HR-03 53 32 11 0 5 0 0 84 5 19
2014 HR 44 37 7 6 3 1 1 84 9 70
2014 HR-02 48 30 12 2 2 2 2 82 5 40
2014 HR-03 33 48 0 14 5 0 0 81 19 21
2011 HR 28 36 17 12 7 0 1 64 19 90
2011 HR-02 33 29 20 12 4 0 2 64 16 51
2011 HR-03 10 40 25 10 15 0 0 50 25 20
2008 HR 22 33 22 14 6 2 0 57 20 90
2008 HR-02 26 33 26 9 6 0 0 59 15 54
2008 HR-03 16 32 16 26 5 5 0 50 33 19
2008 HR-04 20 33 20 20 0 7 0 57 21 15

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 17 49 11 20 3 0 0 67 23 75
2018 HR-02 14 43 9 30 5 0 0 57 34 44
2018 HR-03 25 60 5 10 0 0 0 85 10 20
2017 HR 18 46 12 22 1 0 1 64 24 68
2017 HR-02 21 45 9 21 2 0 2 67 24 43
2017 HR-03 11 44 17 28 0 0 0 56 28 18
2014 HR 19 40 11 24 6 0 0 59 30 70
2014 HR-02 23 32 5 38 2 0 0 55 40 40
2014 HR-03 14 48 24 5 10 0 0 62 14 21
2011 HR 8 41 18 24 9 0 0 49 33 90
2011 HR-02 10 39 14 31 6 0 0 49 37 51
2011 HR-03 10 40 15 20 15 0 0 50 35 20
2008 HR 9 51 18 19 2 0 1 60 22 89
2008 HR-02 7 57 13 20 0 0 2 66 21 54
2008 HR-03 0 39 33 22 6 0 0 39 28 18
2008 HR-04 27 33 20 13 7 0 0 60 20 15

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 66 25 1 5 3 0 0 91 8 76
2018 HR-02 64 25 0 7 5 0 0 89 11 44
2018 HR-03 76 14 5 5 0 0 0 90 5 21
2017 HR 65 26 3 4 1 0 0 91 6 69
2017 HR-02 61 30 0 7 2 0 0 91 9 43
2017 HR-03 68 21 11 0 0 0 0 89 0 19
2014 HR 60 34 4 1 0 0 0 94 1 70
2014 HR-02 58 37 5 0 0 0 0 95 0 40
2014 HR-03 57 33 5 5 0 0 0 90 5 21
2011 HR 47 36 4 9 2 1 0 84 11 89
2011 HR-02 44 38 4 12 2 0 0 82 14 50
2011 HR-03 50 30 5 10 0 5 0 84 11 20
2008 HR 47 48 2 2 1 0 0 94 3 90
2008 HR-02 44 46 4 4 2 0 0 91 6 54
2008 HR-03 53 47 0 0 0 0 0 100 0 19
2008 HR-04 47 53 0 0 0 0 0 100 0 15

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 62 26 4 5 3 0 0 88 8 76
2018 HR-02 59 27 5 7 2 0 0 86 9 44
2018 HR-03 71 24 0 5 0 0 0 95 5 21
2017 HR 62 29 1 4 3 0 0 91 7 69
2017 HR-02 55 35 0 5 5 0 0 91 9 43
2017 HR-03 68 21 5 5 0 0 0 89 5 19
2014 HR 63 26 4 4 1 1 0 90 6 70
2014 HR-02 55 35 5 2 0 2 0 92 3 40
2014 HR-03 67 14 5 10 5 0 0 81 14 21
2011 HR 48 42 3 4 2 0 0 90 7 90
2011 HR-02 41 49 2 8 0 0 0 90 8 51
2011 HR-03 50 45 0 0 5 0 0 95 5 20
2008 HR 46 48 4 1 1 0 0 93 2 90
2008 HR-02 35 57 4 2 2 0 0 93 4 54
2008 HR-03 63 32 5 0 0 0 0 95 0 19
2008 HR-04 53 40 7 0 0 0 0 93 0 15

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 19 44 12 13 11 1 0 64 24 75
2018 HR-02 19 33 16 14 16 2 0 52 31 43
2018 HR-03 14 71 0 14 0 0 0 86 14 21
2017 HR 10 32 10 29 14 5 0 44 45 69
2017 HR-02 12 32 7 30 14 5 0 46 46 43
2017 HR-03 11 37 16 16 16 5 0 50 33 19
2014 HR 10 30 13 17 27 3 0 41 46 70
2014 HR-02 18 30 10 20 17 5 0 50 39 40
2014 HR-03 0 38 14 10 38 0 0 38 48 21
2011 HR 4 29 14 29 23 0 0 33 52 90
2011 HR-02 4 29 10 35 22 0 0 33 57 51
2011 HR-03 5 40 20 15 20 0 0 45 35 20
2008 HR 4 35 19 24 17 1 0 40 41 89
2008 HR-02 7 35 22 20 13 2 0 43 34 54
2008 HR-03 0 22 17 39 22 0 0 22 61 18
2008 HR-04 0 47 13 20 20 0 0 47 40 15

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 18 37 12 16 16 0 1 56 32 76
2018 HR-02 11 34 11 23 18 0 2 47 42 44
2018 HR-03 24 52 5 10 10 0 0 76 19 21
2017 HR 9 23 10 25 30 3 0 33 57 69
2017 HR-02 9 21 7 23 37 3 0 31 62 43
2017 HR-03 11 26 11 26 21 5 0 39 50 19
2014 HR 10 19 9 24 39 0 0 29 63 70
2014 HR-02 17 25 10 23 25 0 0 43 48 40
2014 HR-03 0 10 10 24 57 0 0 10 81 21
2011 HR 4 24 20 22 29 0 0 29 51 90
2011 HR-02 4 24 16 24 33 0 0 27 57 51
2011 HR-03 5 25 30 20 20 0 0 30 40 20
2008 HR 11 26 17 21 24 1 0 38 45 89
2008 HR-02 11 30 17 24 17 2 0 42 42 54
2008 HR-03 0 22 22 22 33 0 0 22 56 18
2008 HR-04 27 20 13 13 27 0 0 47 40 15

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 31 39 7 15 8 1 0 70 23 75
2018 HR-02 26 33 7 23 9 2 0 60 33 43
2018 HR-03 29 52 10 5 5 0 0 81 10 21
2017 HR 23 51 7 7 12 0 0 74 19 69
2017 HR-02 25 47 5 12 12 0 0 72 23 43
2017 HR-03 26 58 11 0 5 0 0 84 5 19
2014 HR 16 39 9 24 13 0 0 54 37 70
2014 HR-02 20 40 5 25 10 0 0 60 35 40
2014 HR-03 10 38 14 24 14 0 0 48 38 21
2011 HR 7 30 13 18 32 0 0 37 50 90
2011 HR-02 8 31 12 18 31 0 0 39 49 51
2011 HR-03 10 30 20 10 30 0 0 40 40 20

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 37 39 9 9 5 0 0 76 14 76
2018 HR-02 27 43 9 11 9 0 0 70 20 44
2018 HR-03 48 33 14 5 0 0 0 81 5 21
2017 HR 32 39 12 7 10 0 0 71 17 69
2017 HR-02 37 35 9 9 9 0 0 72 18 43
2017 HR-03 26 53 11 5 5 0 0 79 11 19
2014 HR 26 49 7 10 9 0 0 74 19 70
2014 HR-02 30 45 7 10 7 0 0 75 17 40
2014 HR-03 29 48 10 0 14 0 0 76 14 21

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 25 49 12 11 3 0 1 75 13 76
2018 HR-02 23 50 11 11 2 0 2 74 14 44
2018 HR-03 29 43 14 10 5 0 0 71 14 21
2017 HR 22 54 10 7 6 1 0 77 13 69
2017 HR-02 25 51 9 7 7 0 0 77 14 43
2017 HR-03 21 53 11 11 5 0 0 74 16 19
2014 HR 14 50 11 13 10 1 0 65 23 70
2014 HR-02 15 55 5 12 10 2 0 72 23 40
2014 HR-03 14 38 19 14 14 0 0 52 29 21
2011 HR 10 37 19 23 11 0 0 47 34 90
2011 HR-02 10 43 18 24 6 0 0 53 29 51
2011 HR-03 15 30 20 20 15 0 0 45 35 20

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 20 46 17 8 7 3 0 68 15 76
2018 HR-02 14 50 18 9 7 2 0 65 16 44
2018 HR-03 24 43 19 5 5 5 0 70 10 21
2017 HR 14 51 16 10 6 3 0 67 16 69
2017 HR-02 14 51 16 9 5 5 0 69 15 43
2017 HR-03 16 58 11 11 5 0 0 74 16 19

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 54 24 14 4 3 1 0 79 7 76
2018 HR-02 50 27 14 5 2 2 0 79 7 44
2018 HR-03 62 14 19 5 0 0 0 76 5 21
2017 HR 48 32 8 12 0 1 0 81 12 69
2017 HR-02 44 35 10 9 0 2 0 80 9 43
2017 HR-03 58 21 5 16 0 0 0 79 16 19
2014 HR 39 39 9 7 4 0 3 79 12 70
2014 HR-02 43 42 5 5 2 0 2 87 8 40
2014 HR-03 38 19 19 14 5 0 5 60 20 21
2011 HR 30 44 6 10 8 0 2 76 18 90
2011 HR-02 35 43 2 12 4 0 4 82 16 51
2011 HR-03 20 50 15 5 10 0 0 70 15 20

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 36 38 11 7 5 3 1 77 12 76
2018 HR-02 43 39 7 5 0 5 2 88 5 44
2018 HR-03 24 33 19 10 14 0 0 57 24 21
2017 HR 35 33 18 4 9 1 0 69 13 69
2017 HR-02 39 30 19 5 5 2 0 71 9 43
2017 HR-03 21 42 11 5 21 0 0 63 26 19
2014 HR 33 41 16 6 3 0 1 75 9 70
2014 HR-02 35 45 12 2 2 0 2 82 5 40
2014 HR-03 38 33 10 14 5 0 0 71 19 21
2011 HR 30 31 14 12 11 0 1 62 24 90
2011 HR-02 29 31 14 14 10 0 2 62 24 51
2011 HR-03 35 30 20 10 5 0 0 65 15 20
2008 HR 14 26 24 24 11 1 0 40 36 88
2008 HR-02 17 22 26 24 9 2 0 40 34 54
2008 HR-03 6 18 24 29 24 0 0 24 53 17
2008 HR-04 13 53 13 20 0 0 0 67 20 15

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 HR 17 57 26 76
2018 HR-02 18 57 25 44
2018 HR-03 5 67 29 21
2017 HR 12 64 25 69
2017 HR-02 12 63 25 43
2017 HR-03 5 79 16 19
2014 HR 10 61 29 70
2014 HR-02 10 73 17 40
2014 HR-03 10 43 48 21
2011 HR 36 23 41 90
2011 HR-02 37 22 41 51
2011 HR-03 25 30 45 20

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 HR 31 15 8 15 15 15 13
2011 HR 25 9 41 22 9999 3 32
2011 HR-02 11 16 37 32 9999 5 19
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 54 30 7 7 3 0 0 84 9 76
2018 HR-02 50 32 5 9 5 0 0 82 14 44
2018 HR-03 62 24 10 5 0 0 0 86 5 21
2017 HR 38 47 10 6 0 0 0 84 6 69
2017 HR-02 37 49 9 5 0 0 0 86 5 43
2017 HR-03 42 47 11 0 0 0 0 89 0 19
2014 HR 44 43 4 6 1 1 0 88 7 70
2014 HR-02 43 45 2 7 0 2 0 90 8 40
2014 HR-03 48 33 10 5 5 0 0 81 10 21
2011 HR 17 30 11 20 21 1 0 47 42 90
2011 HR-02 14 29 10 27 18 2 0 44 46 51
2011 HR-03 10 45 10 10 25 0 0 55 35 20
2008 HR 31 44 4 10 7 3 0 78 17 89
2008 HR-02 30 47 2 11 4 6 0 82 16 53
2008 HR-03 37 26 16 5 16 0 0 63 21 19
2008 HR-04 27 53 0 13 7 0 0 80 20 15

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 24 52 8 12 3 1 0 77 15 75
2018 HR-02 23 57 9 7 2 2 0 81 9 44
2018 HR-03 20 50 10 15 5 0 0 70 20 20
2017 HR 23 56 12 6 3 0 0 79 9 69
2017 HR-02 25 58 12 5 0 0 0 83 5 43
2017 HR-03 26 53 11 11 0 0 0 79 11 19
2014 HR 10 44 14 16 16 0 0 54 31 70
2014 HR-02 15 48 18 12 7 0 0 62 20 40
2014 HR-03 5 48 10 19 19 0 0 52 38 21
2011 HR 0 12 7 19 62 0 0 12 81 90
2011 HR-02 0 18 6 22 55 0 0 18 76 51
2011 HR-03 0 10 15 10 65 0 0 10 75 20

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 4 18 50 22 4 0 1 27 23 76
2018 HR-02 2 25 50 18 5 0 0 23 27 44
2018 HR-03 10 10 48 24 5 0 5 30 20 21
2017 HR 6 22 44 22 3 1 3 26 29 69
2017 HR-02 2 23 49 18 2 2 2 22 27 43
2017 HR-03 11 16 42 21 5 0 5 28 28 19
2014 HR 31 26 31 7 3 1 0 10 58 70
2014 HR-02 20 30 40 2 5 2 0 8 51 40
2014 HR-03 48 14 29 10 0 0 0 10 62 21
2011 HR 60 29 8 3 0 0 0 3 89 90
2011 HR-02 63 25 8 4 0 0 0 4 88 51
2011 HR-03 45 35 15 5 0 0 0 5 80 20
2008 HR 20 46 29 3 1 0 1 4 66 90
2008 HR-02 11 46 35 4 2 0 2 6 58 54
2008 HR-03 26 47 26 0 0 0 0 0 74 19
2008 HR-04 33 47 13 7 0 0 0 7 80 15

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 1 7 46 34 8 3 1 44 8 76
2018 HR-02 2 2 41 41 9 5 0 52 5 44
2018 HR-03 0 14 48 24 10 0 5 35 15 21
2017 HR 6 12 41 27 12 0 3 40 18 69
2017 HR-02 5 9 45 23 16 0 2 40 14 43
2017 HR-03 5 5 47 32 5 0 5 39 11 19
2014 HR 36 29 30 1 1 1 1 3 66 70
2014 HR-02 30 32 30 0 2 2 2 3 66 40
2014 HR-03 43 19 33 5 0 0 0 5 62 21
2011 HR 64 21 13 1 0 0 0 1 86 90
2011 HR-02 65 16 20 0 0 0 0 0 80 51
2011 HR-03 55 30 10 5 0 0 0 5 85 20
2008 HR 21 40 28 7 2 0 2 9 63 90
2008 HR-02 13 48 30 6 4 0 0 9 61 54
2008 HR-03 26 26 37 5 0 0 5 6 56 19
2008 HR-04 33 33 13 13 0 0 7 14 71 15

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 9 30 32 21 4 4 0 26 41 76
2018 HR-02 7 39 32 14 7 2 0 21 47 44
2018 HR-03 14 19 29 29 0 10 0 32 37 21
2017 HR 17 23 41 14 3 0 1 18 41 69
2017 HR-02 16 23 42 12 5 0 2 17 40 43
2017 HR-03 5 32 42 21 0 0 0 21 37 19
2014 HR 51 17 21 6 1 0 3 7 71 70
2014 HR-02 43 20 27 5 0 0 5 5 66 40
2014 HR-03 62 14 14 5 5 0 0 10 76 21
2011 HR 68 22 7 3 0 0 0 3 90 90
2011 HR-02 61 24 12 4 0 0 0 4 84 51
2011 HR-03 70 30 0 0 0 0 0 0 100 20
2008 HR 29 29 31 9 0 1 1 9 59 90
2008 HR-02 24 26 39 7 0 2 2 8 52 54
2008 HR-03 37 21 26 16 0 0 0 16 58 19
2008 HR-04 27 53 13 7 0 0 0 7 80 15

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 1 8 29 36 21 3 1 60 10 75
2018 HR-02 0 9 19 40 28 5 0 71 10 43
2018 HR-03 5 10 38 29 14 0 5 45 15 21
2017 HR 7 6 29 44 12 0 1 57 13 68
2017 HR-02 5 7 26 50 9 0 2 61 12 42
2017 HR-03 11 5 37 32 16 0 0 47 16 19
2014 HR 21 19 30 17 10 0 3 28 41 70
2014 HR-02 20 10 27 22 15 0 5 39 32 40
2014 HR-03 19 33 38 5 5 0 0 10 52 21
2011 HR 37 18 26 15 3 1 0 18 56 89
2011 HR-02 36 16 28 12 6 2 0 18 53 50
2011 HR-03 30 15 30 25 0 0 0 25 45 20
2008 HR 8 28 47 14 2 0 1 17 36 90
2008 HR-02 6 26 50 13 4 0 2 17 32 54
2008 HR-03 5 32 47 16 0 0 0 16 37 19
2008 HR-04 13 27 40 20 0 0 0 20 40 15

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 16 21 37 12 9 1 4 22 39 76
2018 HR-02 7 23 39 11 16 2 2 29 31 44
2018 HR-03 33 14 38 10 0 0 5 10 50 21
2017 HR 23 14 45 12 3 0 3 15 39 69
2017 HR-02 21 9 54 12 2 0 2 14 31 43
2017 HR-03 26 26 37 5 0 0 5 6 56 19
2014 HR 36 27 23 7 1 0 6 9 67 70
2014 HR-02 33 22 22 10 2 0 10 14 61 40
2014 HR-03 38 38 19 5 0 0 0 5 76 21
2011 HR 57 19 18 6 1 0 0 7 76 90
2011 HR-02 55 18 20 6 2 0 0 8 73 51
2011 HR-03 55 15 25 5 0 0 0 5 70 20
2008 HR 47 29 18 4 0 0 2 5 77 90
2008 HR-02 46 20 22 7 0 0 4 8 69 54
2008 HR-03 37 42 21 0 0 0 0 0 79 19
2008 HR-04 53 47 0 0 0 0 0 0 100 15

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 3 9 33 36 12 4 4 51 13 76
2018 HR-02 2 9 30 34 18 5 2 56 12 44
2018 HR-03 0 10 29 48 5 5 5 58 11 21
2017 HR 7 12 30 30 13 1 6 47 20 69
2017 HR-02 2 9 25 35 18 2 8 59 13 43
2017 HR-03 11 16 37 32 0 0 5 33 28 19
2014 HR 24 27 33 4 6 1 4 11 55 70
2014 HR-02 15 33 32 7 5 2 5 14 51 40
2014 HR-03 29 29 29 0 10 0 5 10 60 21
2011 HR 32 23 29 9 3 1 2 13 57 90
2011 HR-02 37 18 27 10 4 0 4 14 57 51
2011 HR-03 10 25 50 5 5 5 0 11 37 20
2008 HR 34 37 24 3 1 0 0 4 71 90
2008 HR-02 37 37 20 4 2 0 0 6 74 54
2008 HR-03 21 37 37 5 0 0 0 5 58 19
2008 HR-04 33 40 27 0 0 0 0 0 73 15

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 9 24 38 20 7 3 0 27 34 76
2018 HR-02 7 23 43 14 9 5 0 24 31 44
2018 HR-03 10 33 19 33 5 0 0 38 43 21
2017 HR 12 26 45 10 3 1 3 14 39 69
2017 HR-02 7 32 35 14 5 2 5 20 42 43
2017 HR-03 5 21 68 5 0 0 0 5 26 19
2014 HR 41 24 26 4 1 1 1 6 68 70
2014 HR-02 35 27 25 5 3 2 2 8 66 40
2014 HR-03 48 24 29 0 0 0 0 0 71 21

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 41 28 12 12 3 3 1 72 15 75
2018 HR-02 36 32 14 9 5 5 0 71 14 44
2018 HR-03 38 33 10 19 0 0 0 71 19 21
2017 HR 33 45 6 6 6 4 0 82 12 69
2017 HR-02 30 49 5 5 7 5 0 83 12 43
2017 HR-03 42 37 11 0 5 5 0 83 6 19
2014 HR 49 30 10 7 1 1 0 81 9 69
2014 HR-02 52 28 15 5 0 0 0 80 5 40
2014 HR-03 48 24 5 14 5 5 0 75 20 21

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 47 37 8 4 3 0 1 85 7 76
2018 HR-02 43 41 7 7 2 0 0 84 9 44
2018 HR-03 43 43 14 0 0 0 0 86 0 21
2017 HR 45 45 0 6 4 0 0 90 10 69
2017 HR-02 42 46 0 7 5 0 0 88 12 43
2017 HR-03 58 32 0 5 5 0 0 89 11 19
2014 HR 57 40 3 0 0 0 0 97 0 70
2014 HR-02 58 40 2 0 0 0 0 98 0 40
2014 HR-03 57 38 5 0 0 0 0 95 0 21

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 39 45 11 1 0 3 1 88 1 76
2018 HR-02 34 48 14 0 0 5 0 86 0 44
2018 HR-03 43 43 10 5 0 0 0 86 5 21

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 17 47 18 8 3 5 1 69 11 76
2018 HR-02 16 43 23 7 5 7 0 63 12 44
2018 HR-03 14 52 14 10 0 5 5 74 11 21
2017 HR 20 42 19 3 6 10 0 70 10 69
2017 HR-02 25 42 14 5 5 9 0 75 10 43
2017 HR-03 16 37 26 0 11 11 0 59 12 19
2014 HR 19 46 23 4 3 6 0 68 8 70
2014 HR-02 28 40 23 2 2 5 0 71 5 40
2014 HR-03 5 43 29 10 5 10 0 53 16 21

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 26 47 17 5 0 4 0 77 5 76
2018 HR-02 23 45 23 7 0 2 0 70 7 44
2018 HR-03 24 57 10 5 0 5 0 85 5 21
2017 HR 25 48 14 4 4 4 0 76 9 69
2017 HR-02 30 45 9 7 5 5 0 78 12 43
2017 HR-03 16 53 21 0 5 5 0 72 6 19
2014 HR 21 40 23 6 3 6 1 66 9 70
2014 HR-02 33 37 20 2 0 5 2 76 3 40
2014 HR-03 5 38 29 10 10 10 0 47 21 21
2011 HR 7 17 15 24 36 2 0 24 61 89
2011 HR-02 6 22 14 16 38 4 0 29 56 50
2011 HR-03 5 15 20 30 30 0 0 20 60 20

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 37 47 11 4 1 0 0 84 5 76
2018 HR-02 36 48 11 2 2 0 0 84 5 44
2018 HR-03 33 52 10 5 0 0 0 86 5 21
2017 HR 42 37 7 10 3 0 0 80 13 68
2017 HR-02 40 39 5 12 5 0 0 79 17 42
2017 HR-03 53 32 11 5 0 0 0 84 5 19
2014 HR 29 49 9 7 7 0 0 77 14 70
2014 HR-02 40 45 5 10 0 0 0 85 10 40
2014 HR-03 14 48 19 5 14 0 0 62 19 21
2011 HR 7 13 16 27 38 0 0 20 64 90
2011 HR-02 10 10 24 25 31 0 0 20 57 51
2011 HR-03 0 20 5 25 50 0 0 20 75 20
2008 HR 14 33 16 19 17 1 0 48 36 90
2008 HR-02 17 43 11 17 13 0 0 59 30 54
2008 HR-03 11 16 26 21 26 0 0 26 47 19
2008 HR-04 13 27 20 20 13 7 0 43 36 15

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 26 32 18 9 5 7 3 64 16 76
2018 HR-02 25 32 16 11 7 9 0 63 20 44
2018 HR-03 38 29 24 10 0 0 0 67 10 21
2017 HR 22 35 13 6 10 8 7 66 19 69
2017 HR-02 23 35 14 2 14 8 5 66 18 43
2017 HR-03 16 32 16 5 5 11 16 64 14 19
2014 HR 37 31 13 6 1 3 9 77 8 70
2014 HR-02 40 30 15 2 0 5 7 80 3 40
2014 HR-03 29 24 14 14 5 0 14 61 22 21

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 24 36 16 12 9 3 0 62 22 75
2018 HR-02 20 34 16 16 11 2 0 56 28 44
2018 HR-03 30 40 10 5 10 5 0 74 16 20
2017 HR 25 38 14 13 9 1 0 63 22 69
2017 HR-02 21 37 14 14 12 2 0 60 26 43
2017 HR-03 37 37 11 11 5 0 0 74 16 19
2014 HR 29 34 14 13 7 3 0 65 21 70
2014 HR-02 32 35 15 10 2 5 0 71 13 40
2014 HR-03 29 33 14 14 10 0 0 62 24 21
2011 HR 11 39 14 13 13 8 1 55 29 90
2011 HR-02 12 37 16 16 14 4 2 52 31 51
2011 HR-03 0 45 15 5 10 25 0 60 20 20
2008 HR 19 28 19 22 7 4 0 49 31 89
2008 HR-02 24 30 20 19 4 4 0 56 23 54
2008 HR-03 11 17 11 44 17 0 0 28 61 18
2008 HR-04 13 40 27 7 0 13 0 62 8 15

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 13 43 31 9 3 1 0 57 12 75
2018 HR-02 14 40 30 12 2 2 0 55 14 43
2018 HR-03 10 43 38 5 5 0 0 52 10 21

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 18 33 16 11 12 11 0 57 25 76
2018 HR-02 20 27 14 11 14 14 0 55 29 44
2018 HR-03 14 38 19 14 10 5 0 55 25 21
2017 HR 21 22 19 16 16 6 0 46 34 68
2017 HR-02 27 14 19 14 19 7 0 44 36 42
2017 HR-03 11 37 21 16 11 5 0 50 28 19
2014 HR 14 17 20 19 13 17 0 38 38 70
2014 HR-02 15 13 22 17 7 25 0 37 33 40
2014 HR-03 19 14 24 19 14 10 0 37 37 21
2011 HR 3 6 16 27 29 18 1 11 69 89
2011 HR-02 6 4 16 18 30 24 2 14 65 50
2011 HR-03 0 15 15 25 30 15 0 18 65 20

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 HR 7 93 76

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 3 17 20 11 9 35 5 33 33 75
2018 HR-02 5 14 23 12 7 35 5 31 31 43
2018 HR-03 0 14 10 14 14 38 10 27 55 21
2017 HR 6 12 20 7 12 34 10 31 33 69
2017 HR-02 7 7 23 7 9 40 7 26 30 43
2017 HR-03 5 16 16 11 11 26 16 36 36 19
2014 HR 6 13 21 11 1 36 11 35 24 70
2014 HR-02 10 10 22 5 0 38 15 42 11 40
2014 HR-03 0 19 19 19 0 33 10 33 33 21

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 9 40 20 5 7 17 1 61 15 75
2018 HR-02 12 37 21 7 5 19 0 60 14 43
2018 HR-03 5 38 14 5 10 24 5 60 20 21
2017 HR 7 38 17 12 6 16 4 57 22 69
2017 HR-02 12 31 18 12 5 21 2 55 21 43
2017 HR-03 0 53 16 5 5 11 11 67 13 19
2014 HR 11 29 23 13 4 19 1 50 21 70
2014 HR-02 18 30 25 2 2 20 2 61 6 40
2014 HR-03 5 29 19 19 5 24 0 44 31 21
2011 HR 4 37 19 11 8 19 1 52 24 89
2011 HR-02 8 33 18 16 2 24 0 54 23 51
2011 HR-03 0 53 16 0 11 21 0 67 13 19

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 HR 7 93 73

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 4 18 26 1 1 46 3 44 5 76
2018 HR-02 5 14 30 0 2 50 0 36 5 44
2018 HR-03 5 19 19 0 0 48 10 56 0 21
2017 HR 3 19 19 4 3 44 9 45 15 69
2017 HR-02 5 12 21 2 5 49 7 37 16 43
2017 HR-03 0 26 11 11 0 37 16 56 22 19
2014 HR 9 14 20 6 0 44 7 47 12 70
2014 HR-02 10 15 22 0 0 40 12 53 0 40
2014 HR-03 5 14 10 14 0 57 0 44 33 21

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 13 36 27 4 0 19 1 62 5 75
2018 HR-02 11 34 30 5 0 20 0 57 6 44
2018 HR-03 24 33 14 0 0 24 5 80 0 21
2017 HR 3 44 23 6 1 19 4 61 9 69
2017 HR-02 5 35 25 2 2 25 5 57 7 43
2017 HR-03 0 58 21 11 0 5 5 65 12 19
2014 HR 16 25 28 4 3 23 1 54 10 69
2014 HR-02 20 27 30 0 0 20 2 61 0 40
2014 HR-03 10 20 25 5 10 30 0 43 21 20
2011 HR 7 37 19 10 4 23 0 57 19 90
2011 HR-02 10 29 20 12 2 27 0 54 19 51
2011 HR-03 5 55 0 10 5 25 0 80 20 20
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 57 27 12 0 3 1 0 85 3 75
2018 HR-02 57 25 11 0 5 2 0 84 5 44
2018 HR-03 57 33 10 0 0 0 0 90 0 21
2017 HR 65 14 9 3 6 1 1 82 9 69
2017 HR-02 63 14 9 5 7 2 0 79 12 43
2017 HR-03 68 16 11 0 5 0 0 84 5 19

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 9 46 26 12 4 3 0 57 16 76
2018 HR-02 9 39 27 18 2 5 0 50 21 44
2018 HR-03 0 62 29 0 10 0 0 62 10 21
2017 HR 4 44 20 22 7 3 0 49 30 69
2017 HR-02 5 38 21 25 7 5 0 44 34 43
2017 HR-03 0 63 16 11 11 0 0 63 21 19

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 17 44 21 11 4 3 0 63 15 75
2018 HR-02 19 44 21 14 0 2 0 64 14 43
2018 HR-03 14 48 19 5 10 5 0 65 15 21
2017 HR 7 47 19 17 9 1 0 55 26 69
2017 HR-02 7 49 12 23 7 2 0 57 31 43
2017 HR-03 5 53 26 5 11 0 0 58 16 19

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 24 33 20 13 9 0 0 57 23 75
2018 HR-02 25 36 16 11 11 0 0 61 23 44
2018 HR-03 29 33 19 14 5 0 0 62 19 21
2017 HR 18 25 25 20 12 0 1 43 32 69
2017 HR-02 24 21 30 12 12 0 2 46 24 43
2017 HR-03 11 37 11 32 11 0 0 47 42 19

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 9 36 23 19 12 0 1 46 31 75
2018 HR-02 14 36 20 23 5 0 2 51 28 44
2018 HR-03 5 24 29 10 33 0 0 29 43 21
2017 HR 12 20 38 18 12 0 1 32 30 69
2017 HR-02 12 25 39 19 5 0 0 37 24 43
2017 HR-03 11 16 37 5 32 0 0 26 37 19

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 29 32 23 8 5 1 1 63 14 75
2018 HR-02 32 34 18 9 2 2 2 69 12 44
2018 HR-03 29 19 29 10 14 0 0 48 24 21
2017 HR 26 33 24 10 6 0 1 60 16 69
2017 HR-02 32 28 26 9 5 0 0 60 14 43
2017 HR-03 16 37 21 16 11 0 0 53 26 19

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 9 24 29 17 19 0 1 34 36 75
2018 HR-02 11 27 32 20 9 0 0 39 30 44
2018 HR-03 10 14 19 14 43 0 0 24 57 21
2017 HR 10 15 38 16 20 0 1 25 37 69
2017 HR-02 12 17 44 14 14 0 0 28 28 43
2017 HR-03 5 11 32 21 32 0 0 16 53 19

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 51 24 9 3 3 0 9 84 6 74
2018 HR-02 51 26 9 2 2 0 9 85 5 43
2018 HR-03 48 19 10 5 5 0 14 78 11 21
2017 HR 57 19 9 0 3 0 13 87 3 69
2017 HR-02 63 12 12 0 2 0 12 84 3 43
2017 HR-03 42 32 5 0 5 0 16 88 6 19

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 28 40 16 7 8 0 1 69 15 75
2018 HR-02 27 43 11 7 9 0 2 72 16 44
2018 HR-03 24 38 24 5 10 0 0 62 14 21
2017 HR 32 30 22 9 7 0 0 62 16 69
2017 HR-02 37 28 21 10 5 0 0 65 15 43
2017 HR-03 21 32 21 11 16 0 0 53 26 19

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 20 29 32 11 7 0 1 50 18 75
2018 HR-02 18 32 32 7 11 0 0 50 18 44
2018 HR-03 20 20 35 20 0 0 5 42 21 20
2017 HR 14 40 21 16 7 1 0 56 23 69
2017 HR-02 9 49 19 14 7 2 0 59 21 43
2017 HR-03 32 26 11 21 11 0 0 58 32 19

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 19 41 25 12 3 0 0 60 15 75
2018 HR-02 18 41 25 16 0 0 0 59 16 44
2018 HR-03 15 40 30 5 10 0 0 55 15 20
2017 HR 14 36 29 13 6 0 1 51 19 69
2017 HR-02 21 35 26 16 2 0 0 55 18 43
2017 HR-03 0 42 26 11 16 0 5 44 28 19

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 32 37 17 11 3 0 0 69 13 75
2018 HR-02 34 34 14 14 5 0 0 68 18 44
2018 HR-03 20 45 30 5 0 0 0 65 5 20
2017 HR 23 40 22 9 4 0 1 64 14 69
2017 HR-02 21 39 25 10 5 0 0 60 15 43
2017 HR-03 26 37 16 11 5 0 5 67 17 19

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 25 37 27 5 1 0 4 65 7 75
2018 HR-02 23 30 34 7 2 0 5 55 10 44
2018 HR-03 20 45 25 5 0 0 5 68 5 20
2017 HR 39 29 20 4 4 1 1 70 9 69
2017 HR-02 42 31 18 2 7 0 0 72 9 43
2017 HR-03 37 21 26 5 0 5 5 65 6 19

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 52 32 7 8 1 0 0 84 9 75
2018 HR-02 50 32 9 7 2 0 0 82 9 44
2018 HR-03 45 40 5 10 0 0 0 85 10 20
2017 HR 48 28 19 1 3 0 1 77 4 69
2017 HR-02 44 33 18 2 2 0 0 77 5 43
2017 HR-03 58 16 16 0 5 0 5 78 6 19

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 79 13 3 1 0 0 4 96 1 75
2018 HR-02 73 16 2 2 0 0 7 95 2 44
2018 HR-03 85 15 0 0 0 0 0 100 0 20

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 79 11 3 1 3 1 3 93 4 75
2018 HR-02 75 11 5 2 2 2 2 90 5 44
2018 HR-03 80 15 0 0 0 0 5 100 0 20
2017 HR 73 7 6 7 1 0 6 85 9 69
2017 HR-02 72 7 7 7 2 0 5 83 10 43
2017 HR-03 68 11 0 11 0 0 11 88 12 19

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 39 40 13 4 4 0 0 79 8 75
2018 HR-02 41 36 14 5 5 0 0 77 9 44
2018 HR-03 30 45 15 5 5 0 0 75 10 20
2017 HR 49 29 10 6 4 0 1 80 10 69
2017 HR-02 47 32 9 7 5 0 0 79 12 43
2017 HR-03 53 16 16 5 5 0 5 72 11 19

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 61 23 5 5 4 0 1 85 9 75
2018 HR-02 52 30 9 5 5 0 0 82 9 44
2018 HR-03 75 10 0 10 0 0 5 89 11 20
2017 HR 63 15 10 3 7 0 1 80 10 69
2017 HR-02 60 17 12 2 9 0 0 77 12 43
2017 HR-03 74 11 5 0 5 0 5 89 6 19

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 59 7 1 0 0 0 33 98 0 75
2018 HR-02 55 9 0 0 0 0 36 100 0 44
2018 HR-03 50 5 5 0 0 0 40 92 0 20
2017 HR 68 6 0 0 1 0 25 98 2 69
2017 HR-02 61 9 0 0 2 0 28 97 3 43
2017 HR-03 84 0 0 0 0 0 16 100 0 19

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 53 24 16 4 0 0 3 79 4 75
2018 HR-02 48 27 18 5 0 0 2 77 5 44
2018 HR-03 50 20 20 5 0 0 5 74 5 20
2017 HR 42 42 7 4 1 0 3 87 6 69
2017 HR-02 39 45 5 7 2 0 2 86 9 43
2017 HR-03 42 37 16 0 0 0 5 83 0 19

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 72 13 3 4 5 0 3 88 10 75
2018 HR-02 70 9 5 5 9 0 2 81 14 44
2018 HR-03 70 20 0 5 0 0 5 95 5 20
2017 HR 64 10 6 7 3 3 7 82 11 69
2017 HR-02 61 12 5 12 5 0 7 78 17 43
2017 HR-03 63 11 5 0 0 11 11 93 0 19

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 41 36 9 5 4 0 4 81 10 75
2018 HR-02 39 34 11 7 5 0 5 76 12 44
2018 HR-03 45 35 10 0 5 0 5 84 5 20
2017 HR 44 35 16 3 1 0 1 80 4 69
2017 HR-02 42 39 12 5 0 0 2 83 5 43
2017 HR-03 42 26 26 0 5 0 0 68 5 19

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 11 34 41 12 3 0 0 45 14 76
2018 HR-02 11 36 41 9 2 0 0 48 11 44
2018 HR-03 10 24 48 19 0 0 0 33 19 21
2017 HR 9 40 37 13 1 0 0 49 14 69
2017 HR-02 9 42 38 9 2 0 0 51 12 43
2017 HR-03 5 32 47 16 0 0 0 37 16 19

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 5 16 39 34 5 0 0 39 22 74
2018 HR-02 5 11 43 34 7 0 0 41 16 44
2018 HR-03 5 25 30 40 0 0 0 40 30 20
2017 HR 1 15 38 36 9 1 0 45 16 68
2017 HR-02 2 9 37 40 9 2 0 50 12 43
2017 HR-03 0 21 47 32 0 0 0 32 21 19
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 42 33 12 5 4 4 0 44 56 76
2018 HR-02 50 27 11 2 5 5 0 52 48 44
2018 HR-03 29 43 14 10 0 5 0 30 70 21
2017 HR 33 26 17 10 4 7 1 36 64 69
2017 HR-02 39 21 18 7 2 9 2 44 56 43
2017 HR-03 16 37 16 21 5 5 0 17 83 19

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 HR 24 41
2018 HR-02 30 20
2018 HR-03 21 14
2017 HR 17 40
2017 HR-02 9 21
2017 HR-03 20 15

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 HR 34 41
2018 HR-02 40 20
2018 HR-03 36 14
2017 HR 27 40
2017 HR-02 23 21
2017 HR-03 33 15

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 HR 15 41
2018 HR-02 15 20
2018 HR-03 14 14
2017 HR 12 40
2017 HR-02 9 21
2017 HR-03 20 15

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 HR 54 41
2018 HR-02 40 20
2018 HR-03 71 14
2017 HR 50 40
2017 HR-02 47 21
2017 HR-03 60 15

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 HR 10 41
2018 HR-02 5 20
2018 HR-03 21 14
2017 HR 15 40
2017 HR-02 14 21
2017 HR-03 20 15

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 HR 22 41
2018 HR-02 10 20
2018 HR-03 43 14

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 HR 34 41
2018 HR-02 25 20
2018 HR-03 43 14
2017 HR 38 40
2017 HR-02 44 21
2017 HR-03 27 15

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 HR 5 54 24 7 2 7 41
2018 HR-02 10 45 30 10 0 5 20
2018 HR-03 0 64 21 7 7 0 14
2017 HR 5 49 23 15 0 8 39
2017 HR-02 5 62 23 5 0 5 21
2017 HR-03 0 33 20 33 0 13 15

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 HR 66 34 41
2018 HR-02 75 25 20
2018 HR-03 64 36 14

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 52 12 16 0 7 1 12 74 8 75
2018 HR-02 53 7 19 0 5 2 14 72 6 43
2018 HR-03 43 24 14 0 5 0 14 78 6 21

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 12 39 12 12 17 2 5 55 32 41
2018 HR-02 20 25 15 15 20 5 0 47 37 20
2018 HR-03 7 57 7 7 7 0 14 75 17 14
2017 HR 11 22 12 27 20 5 2 36 51 40
2017 HR-02 11 23 14 14 23 9 5 40 44 21
2017 HR-03 13 20 13 40 13 0 0 33 53 15

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 HR 0 7 10 7 22 7 46 16 63 41
2018 HR-02 0 5 15 10 30 5 35 8 67 20
2018 HR-03 0 7 7 7 7 7 64 25 50 14
2017 HR 2 7 10 15 20 5 40 18 64 40
2017 HR-02 5 9 9 9 23 9 34 25 58 21
2017 HR-03 0 0 7 27 13 0 53 0 86 15
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