2018 Public Service Employee Survey Results by Theme for Library and Archives Canada by Question 78. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 28 52 16 4 0 0 0 80 4 25
2018 IS-04 27 45 18 9 0 0 0 73 9 11
2017 IS 52 34 7 7 0 0 0 86 7 29
2017 IS-04 51 33 8 8 0 0 0 84 8 12
2014 IS 39 39 4 14 4 0 0 79 18 28
2014 IS-04 25 42 8 17 8 0 0 67 25 12
2011 IS 36 36 9 9 9 0 0 73 18 11

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 36 32 20 12 0 0 0 68 12 25
2018 IS-04 18 36 18 27 0 0 0 55 27 11
2017 IS 34 32 24 0 10 0 0 65 10 29
2017 IS-04 16 34 34 0 16 0 0 50 16 12

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 36 40 24 0 0 0 0 76 0 25
2018 IS-04 45 27 27 0 0 0 0 73 0 11
2017 IS 59 34 7 0 0 0 0 93 0 29
2017 IS-04 59 41 0 0 0 0 0 100 0 12
2014 IS 50 36 14 0 0 0 0 86 0 28
2014 IS-04 50 33 17 0 0 0 0 83 0 12
2011 IS 50 42 8 0 0 0 0 92 0 12

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 32 48 16 4 0 0 0 80 4 25
2018 IS-04 36 45 18 0 0 0 0 82 0 11
2017 IS 46 36 14 3 0 0 0 82 3 28
2017 IS-04 42 34 16 8 0 0 0 76 8 12
2014 IS 54 32 11 0 4 0 0 86 4 28
2014 IS-04 42 42 8 0 8 0 0 83 8 12
2011 IS 42 33 0 25 0 0 0 75 25 12

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 28 32 24 16 0 0 0 60 16 25
2018 IS-04 18 18 36 27 0 0 0 36 27 11
2017 IS 27 38 20 7 4 4 0 68 11 29
2017 IS-04 16 43 24 16 0 0 0 59 16 12
2014 IS 36 25 25 11 4 0 0 61 14 28
2014 IS-04 25 25 33 8 8 0 0 50 17 12
2011 IS 27 27 18 18 9 0 0 55 27 11

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 28 36 32 4 0 0 0 64 4 25
2018 IS-04 18 36 36 9 0 0 0 55 9 11
2017 IS 31 41 14 7 3 4 0 75 11 29
2017 IS-04 16 51 16 8 8 0 0 67 16 12
2014 IS 36 32 25 4 4 0 0 68 7 28
2014 IS-04 25 50 17 0 8 0 0 75 8 12
2011 IS 36 36 9 9 9 0 0 73 18 11

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 32 20 36 0 8 4 0 54 8 25
2018 IS-04 18 18 45 0 9 9 0 40 10 11
2017 IS 45 31 3 14 0 7 0 82 15 29
2017 IS-04 34 42 0 16 0 8 0 82 18 12
2014 IS 36 25 21 14 0 4 0 63 15 28
2014 IS-04 33 25 25 17 0 0 0 58 17 12
2011 IS 67 25 8 0 0 0 0 92 0 12
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 60 16 16 0 8 0 0 76 8 25
2018 IS-04 73 18 9 0 0 0 0 91 0 11
2017 IS 31 43 7 7 7 4 0 78 15 28
2017 IS-04 24 59 0 8 8 0 0 84 16 12
2014 IS 50 18 11 11 4 7 0 73 15 28
2014 IS-04 50 8 17 17 8 0 0 58 25 12
2011 IS 58 25 8 0 0 8 0 91 0 12

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 48 40 4 0 8 0 0 88 8 25
2018 IS-04 55 36 9 0 0 0 0 91 0 11
2017 IS 51 24 11 7 7 0 0 76 13 29
2017 IS-04 58 8 18 8 8 0 0 66 16 12
2014 IS 50 14 11 18 7 0 0 64 25 28
2014 IS-04 33 17 17 17 17 0 0 50 33 12
2011 IS 42 25 8 17 8 0 0 67 25 12

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 60 20 12 0 8 0 0 80 8 25
2018 IS-04 73 18 9 0 0 0 0 91 0 11
2017 IS 41 42 7 3 7 0 0 83 10 29
2017 IS-04 16 67 0 8 8 0 0 84 16 12
2014 IS 57 11 7 18 4 0 4 70 22 28
2014 IS-04 50 8 8 25 8 0 0 58 33 12

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 12 32 16 32 0 8 0 48 35 25
2018 IS-04 0 36 9 45 0 9 0 40 50 11
2017 IS 24 31 25 7 10 3 0 57 18 29
2017 IS-04 16 25 26 16 16 0 0 42 33 12
2014 IS 29 18 25 14 0 14 0 54 17 28
2014 IS-04 25 0 42 17 0 17 0 30 20 12
2011 IS 8 25 33 17 8 8 0 36 27 12

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 12 40 16 28 4 0 0 52 32 25
2018 IS-04 9 27 18 36 9 0 0 36 45 11
2017 IS 13 42 17 10 14 4 0 57 25 29
2017 IS-04 16 25 18 16 24 0 0 42 41 12
2014 IS 18 39 11 18 4 11 0 64 24 28
2014 IS-04 17 17 25 17 8 17 0 40 30 12
2011 IS 17 17 8 33 8 17 0 40 50 12

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 4 24 32 32 8 0 0 28 40 25
2018 IS-04 0 27 18 36 18 0 0 27 55 11
2017 IS 10 29 29 14 11 7 0 42 27 28
2017 IS-04 18 9 20 27 18 9 0 29 49 11
2014 IS 14 29 21 18 7 11 0 48 28 28
2014 IS-04 8 17 25 17 17 17 0 30 40 12
2011 IS 8 17 33 33 8 0 0 25 42 12

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 8 40 20 16 16 0 0 48 32 25
2018 IS-04 9 18 18 18 36 0 0 27 55 11
2017 IS 10 41 24 11 11 0 3 53 22 29
2017 IS-04 8 24 25 26 8 0 8 35 37 12
2014 IS 14 36 25 11 11 4 0 52 22 28
2014 IS-04 8 8 33 17 25 8 0 18 45 12
2011 IS 0 27 9 45 18 0 0 27 64 11
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 28 40 16 16 0 0 0 68 16 25
2018 IS-04 27 36 9 27 0 0 0 64 27 11
2017 IS 38 27 18 10 7 0 0 65 17 29
2017 IS-04 24 26 25 8 16 0 0 50 24 12
2014 IS 50 29 4 14 4 0 0 79 18 28
2014 IS-04 25 33 0 33 8 0 0 58 42 12
2011 IS 17 50 17 0 17 0 0 67 17 12

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 24 44 20 4 8 0 0 68 12 25
2018 IS-04 27 45 18 9 0 0 0 73 9 11
2017 IS 31 31 18 10 10 0 0 62 20 29
2017 IS-04 16 42 18 16 8 0 0 58 24 12

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 12 28 20 16 24 0 0 40 40 25
2018 IS-04 9 27 18 18 27 0 0 36 45 11
2017 IS 13 7 24 18 20 11 7 25 46 29
2017 IS-04 8 0 9 26 33 8 16 11 77 12
2014 IS 18 21 14 18 7 14 7 50 32 28
2014 IS-04 17 0 25 25 8 17 8 22 44 12

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 48 32 8 4 8 0 0 80 12 25
2018 IS-04 45 45 0 9 0 0 0 91 9 11
2017 IS 31 49 10 3 7 0 0 79 10 29
2017 IS-04 16 59 16 0 8 0 0 76 8 12
2014 IS 46 18 11 7 11 0 7 69 19 28
2014 IS-04 42 8 8 17 25 0 0 50 42 12
2011 IS 42 42 8 8 0 0 0 83 8 12

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 20 40 30 0 0 0 10 67 0 10
2017 IS 0 50 25 17 0 0 8 55 18 12

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 28 32 20 16 0 0 4 63 17 25
2018 IS-04 18 36 18 27 0 0 0 55 27 11
2017 IS 48 27 11 7 7 0 0 75 14 29
2017 IS-04 33 34 26 0 8 0 0 66 8 12
2014 IS 43 32 14 7 4 0 0 75 11 28
2014 IS-04 50 25 0 17 8 0 0 75 25 12
2011 IS 33 50 8 8 0 0 0 83 8 12

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 44 40 4 12 0 0 0 84 12 25
2018 IS-04 36 45 9 9 0 0 0 82 9 11
2017 IS 52 38 11 0 0 0 0 89 0 29
2017 IS-04 50 42 8 0 0 0 0 92 0 12
2014 IS 50 36 11 4 0 0 0 86 4 28
2014 IS-04 42 42 8 8 0 0 0 83 8 12
2011 IS 50 25 8 8 8 0 0 75 17 12

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 36 48 8 8 0 0 0 84 8 25
2018 IS-04 27 55 9 9 0 0 0 82 9 11
2017 IS 72 21 7 0 0 0 0 93 0 29
2017 IS-04 74 26 0 0 0 0 0 100 0 12
2014 IS 54 39 4 4 0 0 0 93 4 28
2014 IS-04 75 17 0 8 0 0 0 92 8 12
2011 IS 58 33 0 0 8 0 0 92 8 12

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 8 32 32 20 8 0 0 40 28 25
2018 IS-04 9 18 27 36 9 0 0 27 45 11
2017 IS 24 49 17 0 7 3 0 75 7 29
2017 IS-04 16 35 33 0 8 8 0 56 9 12
2014 IS 46 25 14 4 4 7 0 77 8 28
2014 IS-04 25 33 25 8 0 8 0 64 9 12
2011 IS 25 50 17 8 0 0 0 75 8 12

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 16 20 24 24 4 8 4 41 32 25
2018 IS-04 9 18 36 18 9 9 0 30 30 11
2017 IS 13 42 11 14 10 7 3 61 27 29
2017 IS-04 0 42 17 8 16 16 0 50 29 12
2014 IS 21 21 21 18 7 4 7 48 28 28
2014 IS-04 0 25 42 25 0 0 8 27 27 12
2011 IS 17 33 25 17 0 8 0 55 18 12

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 20 60 8 8 4 0 0 80 12 25
2018 IS-04 18 36 18 18 9 0 0 55 27 11
2017 IS 34 31 7 17 11 0 0 65 28 29
2017 IS-04 16 25 9 33 16 0 0 42 49 12
2014 IS 21 46 11 21 0 0 0 68 21 28
2014 IS-04 0 50 8 42 0 0 0 50 42 12
2011 IS 25 33 17 8 8 8 0 64 18 12

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 29 42 17 4 8 0 0 71 13 24
2018 IS-04 27 27 18 9 18 0 0 55 27 11
2017 IS 38 24 18 3 14 0 3 64 18 29
2017 IS-04 16 24 27 8 16 0 8 44 27 12
2014 IS 36 36 11 18 0 0 0 71 18 28
2014 IS-04 17 33 17 33 0 0 0 50 33 12

Question 13. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 32 36 16 12 4 0 0 68 16 25
2018 IS-04 36 36 0 18 9 0 0 73 27 11
2017 IS 30 35 18 10 7 0 0 65 17 29
2017 IS-04 16 25 26 24 8 0 0 42 33 12
2014 IS 43 32 11 11 4 0 0 75 14 28
2014 IS-04 33 33 8 17 8 0 0 67 25 12
2011 IS 25 42 0 25 0 8 0 73 27 12

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 20 48 32 0 0 0 0 68 0 25
2018 IS-04 9 45 45 0 0 0 0 55 0 11
2017 IS 27 41 11 11 10 0 0 69 21 29
2017 IS-04 16 34 17 16 16 0 0 50 33 12

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 40 52 4 4 0 0 0 92 4 25
2018 IS-04 27 64 9 0 0 0 0 91 0 11
2017 IS 44 24 18 7 7 0 0 68 14 29
2017 IS-04 33 33 17 0 18 0 0 65 18 12
2014 IS 50 39 7 0 4 0 0 89 4 28
2014 IS-04 50 33 8 0 8 0 0 83 8 12
2011 IS 58 33 0 0 0 8 0 100 0 12

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 52 28 16 4 0 0 0 80 4 25
2018 IS-04 64 18 18 0 0 0 0 82 0 11
2017 IS 31 41 21 7 0 0 0 72 7 29
2017 IS-04 24 58 17 0 0 0 0 83 0 12
2014 IS 50 25 14 11 0 0 0 75 11 28
2014 IS-04 50 25 17 8 0 0 0 75 8 12
2011 IS 25 42 25 8 0 0 0 67 8 12

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 IS 20 44 36 25
2018 IS-04 27 27 45 11
2017 IS 17 59 24 29
2017 IS-04 33 42 25 12
2014 IS 25 46 29 28
2014 IS-04 17 67 17 12
2011 IS 25 58 17 12
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 36 52 12 0 0 0 0 88 0 25
2018 IS-04 27 64 9 0 0 0 0 91 0 11
2017 IS 31 42 14 3 7 3 0 75 11 29
2017 IS-04 16 51 16 0 8 8 0 73 9 12
2014 IS 54 32 4 7 4 0 0 86 11 28
2014 IS-04 50 33 0 17 0 0 0 83 17 12
2011 IS 8 67 8 0 17 0 0 75 17 12

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 12 68 20 0 0 0 0 80 0 25
2018 IS-04 9 64 27 0 0 0 0 73 0 11
2017 IS 20 58 15 3 3 0 0 79 7 29
2017 IS-04 16 58 9 8 8 0 0 74 16 12
2014 IS 29 39 18 11 4 0 0 68 14 28
2014 IS-04 17 33 33 8 8 0 0 50 17 12
2011 IS 17 50 0 17 17 0 0 67 33 12

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 4 36 48 12 0 0 0 12 40 25
2018 IS-04 0 36 55 9 0 0 0 9 36 11
2017 IS 10 24 42 7 10 7 0 18 37 29
2017 IS-04 16 24 43 8 8 0 0 16 41 12
2014 IS 7 36 29 18 7 4 0 26 44 28
2014 IS-04 8 42 25 17 8 0 0 25 50 12
2011 IS 17 42 33 8 0 0 0 8 58 12

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 12 20 40 16 8 4 0 25 33 25
2018 IS-04 18 18 55 9 0 0 0 9 36 11
2017 IS 7 32 27 21 10 0 3 32 40 29
2017 IS-04 8 43 33 8 8 0 0 16 51 12
2014 IS 7 36 29 18 7 4 0 26 44 28
2014 IS-04 17 42 17 8 17 0 0 25 58 12
2011 IS 8 42 33 17 0 0 0 17 50 12

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 28 32 20 16 4 0 0 20 60 25
2018 IS-04 55 27 9 9 0 0 0 9 82 11
2017 IS 14 31 28 17 7 3 0 25 47 29
2017 IS-04 16 34 25 8 16 0 0 24 50 12
2014 IS 14 50 18 7 4 7 0 12 69 28
2014 IS-04 17 50 8 8 8 8 0 18 73 12
2011 IS 17 58 17 8 0 0 0 8 75 12

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 4 25 42 21 8 0 0 29 29 24
2018 IS-04 0 45 36 9 9 0 0 18 45 11
2017 IS 14 24 35 7 20 0 0 27 38 29
2017 IS-04 24 26 25 0 24 0 0 24 50 12
2014 IS 14 29 25 18 11 4 0 30 44 28
2014 IS-04 25 33 17 8 17 0 0 25 58 12
2011 IS 17 42 42 0 0 0 0 0 58 12

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 20 40 28 8 4 0 0 12 60 25
2018 IS-04 45 27 9 9 9 0 0 18 73 11
2017 IS 34 11 27 10 14 4 0 25 47 29
2017 IS-04 50 9 16 0 24 0 0 24 59 12
2014 IS 18 25 21 14 18 4 0 33 44 28
2014 IS-04 17 17 25 25 17 0 0 42 33 12
2011 IS 25 17 33 17 0 0 8 18 45 12

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 28 20 32 16 0 4 0 17 50 25
2018 IS-04 27 36 27 9 0 0 0 9 64 11
2017 IS 10 35 24 10 17 0 3 28 47 29
2017 IS-04 8 34 25 8 16 0 8 27 46 12
2014 IS 11 18 32 14 14 11 0 32 32 28
2014 IS-04 8 8 50 17 8 8 0 27 18 12
2011 IS 0 33 42 8 8 0 8 18 36 12

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 36 40 12 4 8 0 0 12 76 25
2018 IS-04 55 27 9 9 0 0 0 9 82 11
2017 IS 21 38 28 7 7 0 0 13 58 29
2017 IS-04 34 42 8 0 16 0 0 16 76 12
2014 IS 21 32 21 14 4 7 0 19 58 28
2014 IS-04 33 42 0 17 0 8 0 18 82 12

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 50 33 13 4 0 0 0 83 4 24
2018 IS-04 45 36 18 0 0 0 0 82 0 11
2017 IS 44 38 7 0 7 4 0 85 7 29
2017 IS-04 41 34 18 0 8 0 0 74 8 12
2014 IS 50 39 0 4 4 4 0 93 7 28
2014 IS-04 50 33 0 8 8 0 0 83 17 12

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 36 44 16 4 0 0 0 80 4 25
2018 IS-04 36 36 18 9 0 0 0 73 9 11
2017 IS 34 42 7 17 0 0 0 76 17 29
2017 IS-04 49 27 8 16 0 0 0 76 16 12
2014 IS 50 43 0 4 4 0 0 93 7 28
2014 IS-04 42 42 0 8 8 0 0 83 17 12

Question 21. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 42 54 4 0 0 0 0 96 0 24
2018 IS-04 30 70 0 0 0 0 0 100 0 10

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 28 36 32 0 0 4 0 67 0 25
2018 IS-04 18 45 36 0 0 0 0 64 0 11
2017 IS 27 41 11 4 0 17 0 83 4 29
2017 IS-04 16 43 16 0 0 24 0 78 0 12
2014 IS 50 18 18 0 0 14 0 79 0 28
2014 IS-04 33 17 33 0 0 17 0 60 0 12

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 28 52 20 0 0 0 0 80 0 25
2018 IS-04 18 55 27 0 0 0 0 73 0 11
2017 IS 24 49 13 0 10 3 0 75 11 29
2017 IS-04 16 43 16 0 16 8 0 65 18 12
2014 IS 43 32 18 4 4 0 0 75 7 28
2014 IS-04 33 33 17 8 8 0 0 67 17 12
2011 IS 17 33 17 0 0 33 0 75 0 12

Question 42. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 40 48 12 0 0 0 0 88 0 25
2018 IS-04 36 36 27 0 0 0 0 73 0 11
2017 IS 51 32 7 10 0 0 0 83 10 29
2017 IS-04 24 43 16 16 0 0 0 67 16 12
2014 IS 43 43 11 4 0 0 0 86 4 28
2014 IS-04 33 50 8 8 0 0 0 83 8 12
2011 IS 42 42 8 8 0 0 0 83 8 12

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 32 32 8 24 4 0 0 64 28 25
2018 IS-04 36 27 9 27 0 0 0 64 27 11
2017 IS 17 34 15 21 10 4 0 52 32 29
2017 IS-04 24 24 9 34 8 0 0 49 42 12
2014 IS 50 21 18 7 0 4 0 74 7 28
2014 IS-04 42 17 25 17 0 0 0 58 17 12

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 12 52 16 4 12 0 4 67 17 25
2018 IS-04 0 55 18 9 9 0 9 60 20 11
2017 IS 27 41 7 4 7 14 0 79 12 29
2017 IS-04 24 50 18 0 0 8 0 81 0 12
2014 IS 29 46 7 11 0 7 0 81 12 28
2014 IS-04 17 33 17 17 0 17 0 60 20 12
2011 IS 25 42 17 0 0 17 0 80 0 12

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 12 32 44 4 4 4 0 46 8 25
2018 IS-04 0 36 55 9 0 0 0 36 9 11

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 8 16 28 20 12 12 4 29 38 25
2018 IS-04 9 9 27 18 18 9 9 22 44 11
2017 IS 24 17 11 13 10 24 0 54 31 29
2017 IS-04 33 8 19 16 8 16 0 49 29 12
2014 IS 14 21 14 18 14 18 0 43 39 28
2014 IS-04 8 8 25 33 17 8 0 18 55 12
2011 IS 8 8 25 8 8 25 17 29 29 12

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 IS 20 80 25

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 8 29 21 8 8 21 4 50 22 24
2018 IS-04 0 30 20 10 20 10 10 38 38 10
2017 IS 7 18 4 17 14 31 10 42 52 29
2017 IS-04 0 18 9 24 16 24 8 26 60 12
2014 IS 7 18 11 11 0 46 7 54 23 28
2014 IS-04 0 0 17 17 0 67 0 0 50 12

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 13 46 8 17 0 13 4 70 20 24
2018 IS-04 10 40 0 30 0 10 10 63 38 10
2017 IS 13 35 14 10 10 17 0 59 25 29
2017 IS-04 0 34 25 0 16 24 0 45 22 12
2014 IS 18 14 29 7 0 32 0 47 11 28
2014 IS-04 0 8 50 8 0 33 0 13 13 12
2011 IS 18 45 36 0 0 0 0 64 0 11

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 4 28 36 0 0 28 4 47 0 25
2018 IS-04 0 45 27 0 0 18 9 63 0 11
2017 IS 7 24 15 0 3 42 10 63 7 29
2017 IS-04 8 24 27 0 0 24 16 55 0 12
2014 IS 7 14 21 0 0 57 0 50 0 28
2014 IS-04 0 0 33 0 0 67 0 0 0 12

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 12 36 32 4 0 12 4 57 5 25
2018 IS-04 9 27 36 9 0 9 9 44 11 11
2017 IS 10 42 15 0 3 30 0 74 5 29
2017 IS-04 8 24 27 0 0 41 0 55 0 12
2014 IS 14 32 18 0 0 36 0 72 0 28
2014 IS-04 0 25 25 0 0 50 0 50 0 12
2011 IS 50 17 25 8 0 0 0 67 8 12
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 64 28 8 0 0 0 0 92 0 25
2018 IS-04 82 18 0 0 0 0 0 100 0 11
2017 IS 54 35 3 0 0 7 0 96 0 29
2017 IS-04 41 51 0 0 0 8 0 100 0 12

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 17 29 29 13 4 8 0 50 18 24
2018 IS-04 0 36 36 9 9 9 0 40 20 11
2017 IS 7 24 42 7 7 14 0 35 16 29
2017 IS-04 0 24 51 8 0 16 0 29 10 12

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 17 33 21 25 4 0 0 50 29 24
2018 IS-04 9 27 18 36 9 0 0 36 45 11
2017 IS 17 35 21 21 7 0 0 52 28 29
2017 IS-04 16 17 26 33 8 0 0 34 41 12

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 32 24 20 16 8 0 0 56 24 25
2018 IS-04 36 36 9 18 0 0 0 73 18 11
2017 IS 18 18 25 18 15 0 7 38 35 28
2017 IS-04 9 18 28 28 0 0 18 32 34 11

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 16 12 40 24 8 0 0 28 32 25
2018 IS-04 9 9 55 18 9 0 0 18 27 11
2017 IS 10 14 45 14 17 0 0 24 31 29
2017 IS-04 8 8 42 9 33 0 0 16 42 12

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 20 8 44 24 4 0 0 28 28 25
2018 IS-04 9 0 64 27 0 0 0 9 27 11
2017 IS 14 17 38 21 10 0 0 31 31 29
2017 IS-04 8 8 34 34 16 0 0 16 50 12

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 12 28 20 24 16 0 0 40 40 25
2018 IS-04 9 18 27 27 18 0 0 27 45 11
2017 IS 17 14 24 21 24 0 0 31 45 29
2017 IS-04 16 0 25 16 42 0 0 16 58 12

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 32 44 20 0 0 0 4 79 0 25
2018 IS-04 27 45 18 0 0 0 9 80 0 11
2017 IS 35 20 21 13 3 0 7 60 18 29
2017 IS-04 34 8 25 16 8 0 8 46 27 12

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 32 32 24 4 8 0 0 64 12 25
2018 IS-04 18 36 18 9 18 0 0 55 27 11
2017 IS 38 18 31 3 11 0 0 55 14 29
2017 IS-04 33 17 41 0 9 0 0 50 9 12

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 20 24 24 24 8 0 0 44 32 25
2018 IS-04 18 18 27 18 18 0 0 36 36 11
2017 IS 21 38 14 17 10 0 0 58 28 29
2017 IS-04 8 34 17 24 16 0 0 42 41 12

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 8 36 24 32 0 0 0 44 32 25
2018 IS-04 0 36 27 36 0 0 0 36 36 11
2017 IS 21 14 44 14 7 0 0 35 21 29
2017 IS-04 8 18 50 16 8 0 0 26 24 12

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 16 24 36 16 8 0 0 40 24 25
2018 IS-04 18 9 36 18 18 0 0 27 36 11
2017 IS 27 28 21 14 10 0 0 55 24 29
2017 IS-04 16 34 25 8 16 0 0 50 24 12

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 32 32 16 12 8 0 0 64 20 25
2018 IS-04 36 36 18 9 0 0 0 73 9 11
2017 IS 37 21 21 18 3 0 0 58 21 29
2017 IS-04 41 26 17 8 8 0 0 66 16 12

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 56 16 28 0 0 0 0 72 0 25
2018 IS-04 36 18 45 0 0 0 0 55 0 11
2017 IS 52 24 14 7 0 0 3 78 7 29
2017 IS-04 50 25 16 8 0 0 0 76 8 12

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 80 16 0 0 0 4 0 100 0 25
2018 IS-04 82 18 0 0 0 0 0 100 0 11

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 72 12 4 8 0 0 4 88 8 25
2018 IS-04 64 9 9 9 0 0 9 80 10 11
2017 IS 76 3 7 10 0 0 3 82 11 29
2017 IS-04 76 0 16 8 0 0 0 76 8 12

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 48 24 16 4 8 0 0 72 12 25
2018 IS-04 18 36 36 0 9 0 0 55 9 11
2017 IS 41 18 27 10 0 0 3 61 11 29
2017 IS-04 50 9 33 8 0 0 0 59 8 12

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 36 32 16 12 4 0 0 68 16 25
2018 IS-04 27 27 27 18 0 0 0 55 18 11
2017 IS 49 17 20 10 0 0 3 68 11 29
2017 IS-04 34 18 41 8 0 0 0 51 8 12

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 52 16 4 0 8 0 20 85 10 25
2018 IS-04 36 18 0 0 0 0 45 100 0 11
2017 IS 48 14 3 7 4 0 24 82 13 29
2017 IS-04 41 9 0 0 0 0 50 100 0 12

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 80 12 4 4 0 0 0 92 4 25
2018 IS-04 73 18 9 0 0 0 0 91 0 11
2017 IS 79 4 3 3 0 0 10 93 4 29
2017 IS-04 66 9 8 0 0 0 16 90 0 12

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 72 12 0 8 4 0 4 88 13 25
2018 IS-04 55 27 0 0 9 0 9 90 10 11
2017 IS 66 10 0 7 7 0 10 84 16 29
2017 IS-04 59 16 0 8 0 0 16 90 10 12

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 48 32 8 4 8 0 0 80 12 25
2018 IS-04 45 27 9 0 18 0 0 73 18 11
2017 IS 49 34 10 4 0 0 3 86 4 29
2017 IS-04 58 24 0 9 0 0 8 90 10 12

Question 63. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 12 24 44 20 0 0 0 36 20 25
2018 IS-04 9 18 36 36 0 0 0 27 36 11
2017 IS 3 21 52 20 0 0 3 25 21 29
2017 IS-04 0 8 67 24 0 0 0 8 24 12

Question 64. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 4 28 28 20 20 0 0 40 32 25
2018 IS-04 9 36 36 9 9 0 0 18 45 11
2017 IS 3 41 24 14 14 0 4 29 46 29
2017 IS-04 8 58 25 8 0 0 0 8 66 12
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 40 20 24 8 4 4 0 42 58 25
2018 IS-04 36 27 27 9 0 0 0 36 64 11
2017 IS 31 28 20 7 7 3 3 33 67 29
2017 IS-04 33 35 16 0 0 8 8 39 61 12

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Demographic
(%)
Total responses
2018 IS 7 14
2017 IS 0 18

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 IS 29 14
2017 IS 22 18

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 IS 36 14
2017 IS 11 18

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2018 IS 64 14
2017 IS 62 18

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2018 IS 7 14
2017 IS 11 18

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Survey year Demographic
(%)
Total responses
2018 IS 14 14

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Demographic
(%)
Total responses
2018 IS 14 14
2017 IS 34 18

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2018 IS 7 71 7 7 0 7 14
2017 IS 5 50 16 17 6 6 18

Question 70. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 IS 62 38 13

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 32 12 28 8 8 4 8 50 18 25
2018 IS-04 36 18 18 0 9 9 9 67 11 11

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 21 43 7 14 0 0 14 75 17 14
2017 IS 5 21 17 17 12 5 22 37 40 18

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 0 0 14 14 7 0 64 0 60 14
2017 IS 0 11 17 12 28 5 27 16 59 18
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