2018 Public Service Employee Survey Results by Theme for Library and Archives Canada by Question 78. Please indicate your occupational group and level. Occupational group and level - LS

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 45 39 6 3 3 3 0 88 6 33
2018 LS-03 44 44 6 6 0 0 0 89 6 18
2017 LS 48 40 10 2 0 0 0 88 2 42
2017 LS-02 46 43 11 0 0 0 0 89 0 28
2017 LS-03 47 38 8 8 0 0 0 85 8 13
2014 LS 22 56 8 8 6 0 0 78 14 36
2011 LS 29 45 9 12 5 0 0 74 17 65
2011 LS-02 27 44 15 10 5 0 0 71 15 41
2011 LS-03 29 50 0 14 7 0 0 79 21 14
2008 LS 42 38 7 8 4 0 0 81 12 73
2008 LS-02 40 42 5 12 2 0 0 81 14 43
2008 LS-03 47 29 12 6 6 0 0 76 12 17

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 30 42 6 12 9 0 0 73 21 33
2018 LS-03 39 28 6 17 11 0 0 67 28 18
2017 LS 34 32 10 17 7 0 0 66 24 41
2017 LS-02 25 36 11 18 11 0 0 61 29 28
2017 LS-03 58 25 0 17 0 0 0 83 17 12

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 79 12 6 3 0 0 0 91 3 33
2018 LS-03 72 17 6 6 0 0 0 89 6 18
2017 LS 62 36 2 0 0 0 0 98 0 42
2017 LS-02 61 39 0 0 0 0 0 100 0 28
2017 LS-03 62 31 8 0 0 0 0 92 0 13
2014 LS 39 47 6 3 6 0 0 86 8 36
2011 LS 55 31 9 5 0 0 0 86 5 65
2011 LS-02 49 34 12 5 0 0 0 83 5 41
2011 LS-03 71 14 7 7 0 0 0 86 7 14

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 39 45 6 9 0 0 0 85 9 33
2018 LS-03 39 39 6 17 0 0 0 78 17 18
2017 LS 41 47 5 7 0 0 0 88 7 42
2017 LS-02 39 46 7 7 0 0 0 86 7 28
2017 LS-03 39 53 0 8 0 0 0 92 8 13
2014 LS 25 56 6 11 3 0 0 81 14 36
2011 LS 35 45 9 11 0 0 0 80 11 65
2011 LS-02 34 46 7 12 0 0 0 80 12 41
2011 LS-03 36 43 7 14 0 0 0 79 14 14
2008 LS 35 55 3 5 1 0 0 91 7 74
2008 LS-02 25 64 2 7 2 0 0 89 9 44
2008 LS-03 53 35 6 6 0 0 0 88 6 17

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 30 33 9 18 9 0 0 64 27 33
2018 LS-03 28 39 6 11 17 0 0 67 28 18
2017 LS 19 41 24 5 12 0 0 60 17 42
2017 LS-02 14 36 32 4 14 0 0 50 18 28
2017 LS-03 23 54 8 8 8 0 0 77 15 13
2014 LS 0 28 33 22 14 3 0 29 37 36
2011 LS 3 12 25 28 31 2 0 16 59 65
2011 LS-02 5 17 24 27 24 2 0 23 53 41
2011 LS-03 0 0 29 29 43 0 0 0 71 14

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 28 44 0 16 13 0 0 72 28 32
2018 LS-03 24 47 0 12 18 0 0 71 29 17
2017 LS 17 47 17 7 12 0 0 64 19 42
2017 LS-02 14 43 21 7 14 0 0 57 21 28
2017 LS-03 15 61 8 8 8 0 0 76 15 13
2014 LS 3 25 31 25 17 0 0 28 42 36
2011 LS 5 15 14 26 40 0 0 20 66 65
2011 LS-02 7 20 12 27 34 0 0 27 61 41
2011 LS-03 0 14 14 14 57 0 0 14 71 14
2008 LS 16 31 16 19 18 0 0 47 36 74
2008 LS-02 11 41 16 16 16 0 0 52 32 44
2008 LS-03 24 24 18 12 24 0 0 47 35 17

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 21 45 3 15 6 6 3 73 23 33
2018 LS-03 22 33 6 17 11 6 6 63 31 18
2017 LS 17 47 10 7 7 10 2 73 16 42
2017 LS-02 18 50 0 7 11 11 4 79 21 28
2017 LS-03 8 46 31 8 0 8 0 58 8 13
2014 LS 17 36 19 11 11 3 3 56 24 36
2011 LS 9 22 20 17 17 9 6 36 40 65
2011 LS-02 10 22 15 17 20 12 5 38 44 41
2011 LS-03 7 29 7 21 21 7 7 42 50 14
2008 LS 24 24 12 16 15 5 3 53 34 74
2008 LS-02 25 25 9 14 18 7 2 55 35 44
2008 LS-03 24 41 0 12 18 6 0 69 31 17
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 52 30 6 3 6 3 0 84 9 33
2018 LS-03 56 28 11 0 6 0 0 83 6 18
2017 LS 51 24 17 2 2 2 0 78 5 41
2017 LS-02 37 30 22 4 4 4 0 69 8 27
2017 LS-03 85 15 0 0 0 0 0 100 0 13
2014 LS 42 36 14 0 6 3 0 80 6 36
2011 LS 44 30 16 3 6 2 0 75 10 64
2011 LS-02 45 25 18 5 5 3 0 72 10 40
2011 LS-03 36 43 14 0 7 0 0 79 7 14
2008 LS 51 30 8 7 3 1 0 82 10 74
2008 LS-02 55 25 11 7 0 2 0 81 7 44
2008 LS-03 53 35 0 6 6 0 0 88 12 17

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 36 36 12 12 3 0 0 73 15 33
2018 LS-03 44 28 17 6 6 0 0 72 11 18
2017 LS 38 31 10 10 5 7 0 74 15 42
2017 LS-02 29 29 11 14 7 11 0 64 24 28
2017 LS-03 62 38 0 0 0 0 0 100 0 13
2014 LS 36 33 14 6 6 6 0 74 12 36
2011 LS 34 35 11 12 8 0 0 69 20 65
2011 LS-02 39 20 15 20 7 0 0 59 27 41
2011 LS-03 21 64 7 0 7 0 0 86 7 14
2008 LS 42 30 7 19 3 0 0 72 22 74
2008 LS-02 41 30 9 20 0 0 0 70 20 44
2008 LS-03 47 35 0 12 6 0 0 82 18 17

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 48 24 6 15 6 0 0 73 21 33
2018 LS-03 56 22 11 6 6 0 0 78 11 18
2017 LS 42 29 17 10 2 0 0 71 12 41
2017 LS-02 32 29 21 14 4 0 0 61 18 28
2017 LS-03 67 33 0 0 0 0 0 100 0 12
2014 LS 36 31 19 11 3 0 0 67 14 36

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 24 33 15 3 6 18 0 70 11 33
2018 LS-03 17 39 17 6 11 11 0 63 19 18
2017 LS 21 29 12 3 7 28 0 70 14 42
2017 LS-02 25 25 14 0 7 29 0 70 10 28
2017 LS-03 15 38 8 8 8 23 0 69 21 13
2014 LS 6 14 31 14 11 25 0 26 33 36
2011 LS 2 6 19 25 23 25 0 10 65 64
2011 LS-02 3 3 20 23 18 35 0 8 62 40
2011 LS-03 0 14 21 21 29 14 0 17 58 14

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 12 42 9 18 12 6 0 58 32 33
2018 LS-03 6 44 11 22 17 0 0 50 39 18
2017 LS 10 31 24 17 10 10 0 45 29 42
2017 LS-02 14 25 21 21 11 7 0 42 35 28
2017 LS-03 0 46 23 8 8 15 0 54 19 13
2014 LS 3 25 17 25 22 8 0 30 52 36
2011 LS 3 0 13 23 61 0 0 3 84 64
2011 LS-02 5 0 15 20 60 0 0 5 80 40
2011 LS-03 0 0 7 29 64 0 0 0 93 14
2008 LS 4 34 9 27 24 1 0 38 52 74
2008 LS-02 2 32 11 32 20 2 0 35 53 44
2008 LS-03 6 47 0 6 41 0 0 53 47 17

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 3 36 21 18 15 6 0 42 35 33
2018 LS-03 6 33 17 28 17 0 0 39 44 18
2017 LS 5 17 19 26 10 24 0 28 47 42
2017 LS-02 7 11 18 32 11 21 0 23 55 28
2017 LS-03 0 31 23 16 8 23 0 40 31 13
2014 LS 0 14 11 28 28 19 0 17 69 36
2011 LS 0 2 9 28 60 2 0 2 89 65
2011 LS-02 0 2 7 34 54 2 0 3 90 41
2011 LS-03 0 0 14 21 64 0 0 0 86 14
2008 LS 1 20 14 34 26 5 0 23 63 74
2008 LS-02 2 20 16 32 20 9 0 25 58 44
2008 LS-03 0 24 12 29 35 0 0 24 65 17

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 15 24 15 21 21 3 0 41 44 33
2018 LS-03 17 28 11 17 22 6 0 47 41 18
2017 LS 2 31 17 26 7 17 0 40 40 42
2017 LS-02 4 25 14 32 7 18 0 35 48 28
2017 LS-03 0 46 15 16 8 15 0 54 28 13
2014 LS 3 28 11 25 25 8 0 33 55 36
2011 LS 0 11 12 25 51 2 0 11 77 65
2011 LS-02 0 15 10 27 46 2 0 15 75 41
2011 LS-03 0 7 29 14 50 0 0 7 64 14
2008 LS 7 32 11 32 18 1 0 39 50 73
2008 LS-02 9 27 14 32 16 2 0 37 49 44
2008 LS-03 6 38 13 25 19 0 0 44 44 16
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 27 42 3 21 6 0 0 70 27 33
2018 LS-03 28 39 6 22 6 0 0 67 28 18
2017 LS 24 33 19 17 5 0 2 59 22 42
2017 LS-02 25 25 18 25 7 0 0 50 32 28
2017 LS-03 23 54 15 0 0 0 8 83 0 13
2014 LS 8 44 28 11 8 0 0 53 19 36
2011 LS 17 29 25 17 12 0 0 46 29 65
2011 LS-02 17 27 27 12 17 0 0 44 29 41
2011 LS-03 14 14 36 29 7 0 0 29 36 14

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 33 48 15 0 3 0 0 82 3 33
2018 LS-03 39 44 11 0 6 0 0 83 6 18
2017 LS 36 43 7 14 0 0 0 79 14 42
2017 LS-02 32 43 7 18 0 0 0 75 18 28
2017 LS-03 46 38 8 8 0 0 0 85 8 13

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 6 18 18 9 9 39 0 40 30 33
2018 LS-03 6 22 22 6 11 33 0 42 25 18
2017 LS 7 21 12 14 10 31 5 44 37 42
2017 LS-02 7 14 11 21 11 32 4 33 50 28
2017 LS-03 8 38 15 0 8 23 8 66 12 13
2014 LS 3 8 22 17 14 33 3 17 48 36

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 39 36 12 12 0 0 0 76 12 33
2018 LS-03 44 28 17 11 0 0 0 72 11 18
2017 LS 33 40 21 2 0 2 0 76 2 42
2017 LS-02 21 46 25 4 0 4 0 70 4 28
2017 LS-03 62 31 8 0 0 0 0 92 0 13
2014 LS 31 44 14 11 0 0 0 75 11 36
2011 LS 34 34 20 6 6 0 0 68 12 65
2011 LS-02 37 22 27 7 7 0 0 59 15 41
2011 LS-03 29 50 7 7 7 0 0 79 14 14
2008 LS 27 41 11 15 5 0 1 68 21 74
2008 LS-02 23 36 16 18 5 0 2 60 23 44
2008 LS-03 35 47 6 6 6 0 0 82 12 17

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 30 61 0 6 3 0 0 91 9 33
2018 LS-03 28 56 0 11 6 0 0 83 17 18
2017 LS 19 41 15 22 2 0 0 61 25 41
2017 LS-02 15 52 15 15 4 0 0 67 19 27
2017 LS-03 31 15 15 39 0 0 0 46 39 13
2014 LS 14 44 14 14 14 0 0 58 28 36
2011 LS 29 42 8 12 8 0 2 72 20 65
2011 LS-02 32 37 7 12 12 0 0 68 24 41
2011 LS-03 29 50 7 7 0 0 7 85 8 14
2008 LS 35 36 15 7 7 0 0 72 14 74
2008 LS-02 36 32 23 5 5 0 0 68 9 44
2008 LS-03 35 35 0 18 12 0 0 71 29 17

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 64 33 0 3 0 0 0 97 3 33
2018 LS-03 56 39 0 6 0 0 0 94 6 18
2017 LS 60 33 2 5 0 0 0 93 5 42
2017 LS-02 61 36 0 4 0 0 0 96 4 28
2017 LS-03 54 31 8 8 0 0 0 85 8 13
2014 LS 47 39 3 6 6 0 0 86 11 36
2011 LS 51 35 6 8 0 0 0 86 8 65
2011 LS-02 46 39 7 7 0 0 0 85 7 41
2011 LS-03 57 21 7 14 0 0 0 79 14 14
2008 LS 49 46 1 3 1 0 0 95 4 74
2008 LS-02 41 52 2 2 2 0 0 93 5 44
2008 LS-03 53 41 0 6 0 0 0 94 6 17

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 59 38 3 0 0 0 0 97 0 32
2018 LS-03 56 39 6 0 0 0 0 94 0 18
2017 LS 62 31 2 5 0 0 0 93 5 42
2017 LS-02 61 32 0 7 0 0 0 93 7 28
2017 LS-03 62 31 8 0 0 0 0 92 0 13
2014 LS 50 47 3 0 0 0 0 97 0 36
2011 LS 63 29 3 5 0 0 0 92 5 65
2011 LS-02 59 34 5 2 0 0 0 93 2 41
2011 LS-03 64 21 0 14 0 0 0 86 14 14
2008 LS 57 38 4 0 1 0 0 95 1 74
2008 LS-02 52 39 7 0 2 0 0 91 2 44
2008 LS-03 59 41 0 0 0 0 0 100 0 17

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 3 30 21 24 18 3 0 34 44 33
2018 LS-03 0 33 22 17 22 6 0 35 41 18
2017 LS 2 24 21 17 24 12 0 30 46 42
2017 LS-02 0 18 21 18 32 11 0 20 56 28
2017 LS-03 8 38 23 16 8 8 0 49 26 13
2014 LS 3 22 19 22 28 6 0 26 53 36
2011 LS 8 28 18 25 15 6 0 38 43 65
2011 LS-02 5 34 20 12 20 10 0 43 35 41
2011 LS-03 7 14 21 50 7 0 0 21 57 14
2008 LS 11 30 19 16 22 3 0 42 39 74
2008 LS-02 9 27 27 11 20 5 0 38 33 44
2008 LS-03 18 41 0 18 24 0 0 59 41 17

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 3 24 12 33 24 3 0 28 59 33
2018 LS-03 0 28 6 44 22 0 0 28 67 18
2017 LS 2 12 17 19 43 7 0 15 67 42
2017 LS-02 0 11 11 11 61 7 0 12 77 28
2017 LS-03 8 15 23 39 8 8 0 25 51 13
2014 LS 3 11 17 19 39 3 8 16 66 36
2011 LS 6 22 14 31 23 5 0 29 56 65
2011 LS-02 5 22 12 24 29 7 0 29 58 41
2011 LS-03 7 14 29 36 14 0 0 21 50 14
2008 LS 8 19 20 16 31 3 3 29 50 74
2008 LS-02 7 14 16 20 36 5 2 22 61 44
2008 LS-03 6 18 41 6 24 0 6 25 31 17

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 30 39 12 12 6 0 0 70 18 33
2018 LS-03 39 28 11 22 0 0 0 67 22 18
2017 LS 36 41 7 12 5 0 0 76 17 42
2017 LS-02 32 36 7 18 7 0 0 68 25 28
2017 LS-03 46 54 0 0 0 0 0 100 0 13
2014 LS 3 39 28 17 14 0 0 42 31 36
2011 LS 15 35 15 20 14 0 0 51 34 65
2011 LS-02 12 32 17 22 17 0 0 44 39 41
2011 LS-03 29 29 14 21 7 0 0 57 29 14

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 30 36 12 12 9 0 0 67 21 33
2018 LS-03 39 28 6 17 11 0 0 67 28 18
2017 LS 29 38 12 12 7 0 2 68 19 42
2017 LS-02 25 32 14 14 11 0 4 59 26 28
2017 LS-03 39 53 0 8 0 0 0 92 8 13
2014 LS 11 31 25 22 11 0 0 42 33 36

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 27 42 12 12 3 3 0 72 16 33
2018 LS-03 33 39 11 11 6 0 0 72 17 18
2017 LS 24 43 17 12 5 0 0 67 17 42
2017 LS-02 18 43 21 11 7 0 0 61 18 28
2017 LS-03 39 46 0 15 0 0 0 85 15 13
2014 LS 14 28 22 19 14 3 0 43 34 36
2011 LS 11 45 11 14 15 3 2 58 31 65
2011 LS-02 12 39 15 10 20 5 0 54 31 41
2011 LS-03 0 64 7 29 0 0 0 64 29 14

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 9 42 12 15 6 15 0 61 25 33
2018 LS-03 6 50 11 22 6 6 0 59 29 18
2017 LS 7 43 17 17 10 7 0 54 28 42
2017 LS-02 7 36 14 21 11 11 0 48 36 28
2017 LS-03 8 54 23 8 8 0 0 62 15 13

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 52 33 3 9 3 0 0 85 12 33
2018 LS-03 50 39 0 6 6 0 0 89 11 18
2017 LS 45 33 7 10 5 0 0 79 14 42
2017 LS-02 39 29 11 14 7 0 0 68 21 28
2017 LS-03 62 38 0 0 0 0 0 100 0 13
2014 LS 25 36 22 8 8 0 0 61 17 36
2011 LS 35 29 12 15 6 2 0 66 22 65
2011 LS-02 41 24 10 15 7 2 0 68 23 41
2011 LS-03 21 50 14 14 0 0 0 71 14 14

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 36 30 18 9 6 0 0 67 15 33
2018 LS-03 22 33 28 6 11 0 0 56 17 18
2017 LS 45 33 7 12 0 0 2 81 12 42
2017 LS-02 43 32 7 14 0 0 4 78 15 28
2017 LS-03 54 38 8 0 0 0 0 92 0 13
2014 LS 44 28 17 0 11 0 0 72 11 36
2011 LS 23 37 14 15 8 0 3 62 24 65
2011 LS-02 27 37 10 17 5 0 5 67 23 41
2011 LS-03 21 29 21 7 21 0 0 50 29 14
2008 LS 26 30 22 7 11 1 3 59 19 73
2008 LS-02 30 26 26 5 12 0 2 57 17 43
2008 LS-03 18 47 12 6 12 6 0 69 19 17

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 LS 19 41 41 32
2018 LS-03 18 35 47 17
2017 LS 14 52 33 42
2017 LS-02 7 57 36 28
2017 LS-03 31 39 31 13
2014 LS 17 39 44 36
2011 LS 22 42 37 65
2011 LS-02 20 39 41 41
2011 LS-03 14 57 29 14

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2011 LS 71 0 7 21 9999 0 14
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 48 39 0 9 3 0 0 88 12 33
2018 LS-03 56 33 0 11 0 0 0 89 11 18
2017 LS 55 26 12 2 5 0 0 81 7 42
2017 LS-02 46 36 11 4 4 0 0 82 7 28
2017 LS-03 77 8 8 0 8 0 0 85 8 13
2014 LS 36 31 19 6 8 0 0 67 14 36
2011 LS 25 38 17 8 9 3 0 65 18 64
2011 LS-02 23 40 13 10 10 5 0 66 21 40
2011 LS-03 29 21 36 7 7 0 0 50 14 14
2008 LS 46 32 9 5 7 0 0 78 12 74
2008 LS-02 39 39 14 5 5 0 0 77 9 44
2008 LS-03 59 24 6 6 6 0 0 82 12 17

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 15 52 24 3 6 0 0 67 9 33
2018 LS-03 22 44 22 0 11 0 0 67 11 18
2017 LS 10 51 10 19 7 2 0 62 27 41
2017 LS-02 11 44 7 26 7 4 0 58 35 27
2017 LS-03 8 61 16 8 8 0 0 69 15 13
2014 LS 6 25 25 22 19 3 0 31 43 36
2011 LS 0 15 11 26 48 0 0 15 74 65
2011 LS-02 0 17 17 27 39 0 0 17 66 41
2011 LS-03 0 21 0 29 50 0 0 21 79 14

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 0 18 42 27 12 0 0 39 18 33
2018 LS-03 0 22 56 22 0 0 0 22 22 18
2017 LS 5 12 34 40 10 0 0 50 17 42
2017 LS-02 4 18 32 32 14 0 0 46 21 28
2017 LS-03 8 0 39 53 0 0 0 53 8 13
2014 LS 17 28 33 14 3 0 6 18 47 36
2011 LS 26 37 25 8 2 2 2 10 65 65
2011 LS-02 20 32 29 12 2 2 2 15 54 41
2011 LS-03 29 50 21 0 0 0 0 0 79 14
2008 LS 4 24 41 20 11 0 0 31 28 74
2008 LS-02 2 20 34 30 14 0 0 43 23 44
2008 LS-03 6 29 53 6 6 0 0 12 35 17

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 3 18 24 42 12 0 0 55 21 33
2018 LS-03 6 28 22 44 0 0 0 44 33 18
2017 LS 5 5 29 38 14 7 2 58 11 42
2017 LS-02 4 4 36 25 18 11 4 50 8 28
2017 LS-03 8 8 15 62 8 0 0 69 15 13
2014 LS 33 31 25 6 0 0 6 6 68 36
2011 LS 45 31 15 2 3 3 2 5 79 65
2011 LS-02 32 34 20 2 5 5 2 8 71 41
2011 LS-03 64 29 7 0 0 0 0 0 93 14
2008 LS 12 18 32 23 11 3 1 36 31 73
2008 LS-02 5 14 30 34 14 2 2 50 19 44
2008 LS-03 19 31 25 6 13 6 0 20 53 16

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 12 27 30 18 3 6 3 23 43 33
2018 LS-03 17 22 39 17 0 6 0 18 41 18
2017 LS 10 19 33 24 7 0 7 33 31 42
2017 LS-02 11 21 29 25 4 0 11 32 36 28
2017 LS-03 8 15 46 15 15 0 0 31 23 13
2014 LS 19 25 8 22 6 11 8 34 55 36
2011 LS 28 25 12 11 5 5 15 19 65 65
2011 LS-02 22 17 10 15 7 7 22 31 55 41
2011 LS-03 36 29 29 0 0 0 7 0 69 14
2008 LS 15 24 24 16 12 3 5 31 43 74
2008 LS-02 7 25 23 20 14 5 7 38 36 44
2008 LS-03 18 29 24 12 12 0 6 25 50 17

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 0 12 21 45 18 0 3 66 13 33
2018 LS-03 0 11 17 67 6 0 0 72 11 18
2017 LS 0 10 17 46 22 0 5 72 10 41
2017 LS-02 0 15 19 30 30 0 7 64 16 27
2017 LS-03 0 0 16 77 8 0 0 84 0 13
2014 LS 11 11 22 36 11 3 6 52 24 36
2011 LS 16 11 20 19 13 5 17 40 34 64
2011 LS-02 10 5 17 24 15 7 22 55 21 41
2011 LS-03 15 23 31 8 15 0 8 25 42 13
2008 LS 7 21 41 21 8 1 1 30 28 73
2008 LS-02 2 19 37 28 9 2 2 39 22 43
2008 LS-03 12 29 47 6 6 0 0 12 41 17

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 24 33 27 9 0 3 3 10 61 33
2018 LS-03 39 28 28 6 0 0 0 6 67 18
2017 LS 24 26 24 17 7 2 0 24 51 42
2017 LS-02 29 29 21 11 7 4 0 19 59 28
2017 LS-03 15 24 23 31 8 0 0 38 39 13
2014 LS 42 22 28 6 0 0 3 6 66 36
2011 LS 42 29 17 5 2 3 3 7 75 65
2011 LS-02 39 24 17 7 2 5 5 11 70 41
2011 LS-03 43 43 14 0 0 0 0 0 86 14
2008 LS 34 31 23 9 0 0 3 10 67 74
2008 LS-02 34 32 20 11 0 0 2 12 67 44
2008 LS-03 41 29 29 0 0 0 0 0 71 17

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 15 9 24 33 9 3 6 47 27 33
2018 LS-03 22 6 28 39 6 0 0 44 28 18
2017 LS 2 5 31 38 21 0 2 61 7 42
2017 LS-02 4 4 36 36 18 0 4 56 7 28
2017 LS-03 0 8 16 46 31 0 0 76 8 13
2014 LS 11 22 22 17 11 8 8 33 40 36
2011 LS 20 23 23 9 11 8 6 23 50 65
2011 LS-02 20 17 22 10 12 10 10 27 45 41
2011 LS-03 14 29 29 14 7 7 0 23 46 14
2008 LS 9 22 27 24 14 3 1 39 32 74
2008 LS-02 9 14 23 27 20 5 2 51 24 44
2008 LS-03 12 41 29 12 6 0 0 18 53 17

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 13 13 44 19 6 0 6 27 27 32
2018 LS-03 22 11 44 17 6 0 0 22 33 18
2017 LS 7 26 31 17 7 10 2 27 38 42
2017 LS-02 7 32 29 14 4 11 4 21 46 28
2017 LS-03 8 16 38 15 15 8 0 33 26 13
2014 LS 25 17 28 11 6 8 6 19 48 36

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 33 30 12 18 3 3 0 66 22 33
2018 LS-03 33 39 17 11 0 0 0 72 11 18
2017 LS 33 41 2 14 7 2 0 76 22 42
2017 LS-02 29 32 4 21 11 4 0 63 33 28
2017 LS-03 46 54 0 0 0 0 0 100 0 13
2014 LS 31 28 14 19 6 3 0 60 26 36

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 45 45 6 0 3 0 0 91 3 33
2018 LS-03 50 44 6 0 0 0 0 94 0 18
2017 LS 48 28 5 12 7 0 0 76 19 42
2017 LS-02 36 36 4 14 11 0 0 71 25 28
2017 LS-03 69 15 8 8 0 0 0 84 8 13
2014 LS 33 50 11 3 3 0 0 83 6 36

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 30 52 3 12 0 3 0 84 13 33
2018 LS-03 39 50 0 11 0 0 0 89 11 18

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 24 48 9 6 3 9 0 80 10 33
2018 LS-03 28 39 11 11 6 6 0 71 18 18
2017 LS 33 26 19 10 5 7 0 64 15 42
2017 LS-02 32 21 21 14 4 7 0 58 19 28
2017 LS-03 38 38 16 0 8 0 0 76 8 13
2014 LS 25 22 19 17 8 8 0 52 27 36

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 28 50 9 9 3 0 0 78 13 32
2018 LS-03 24 47 12 12 6 0 0 71 18 17
2017 LS 19 50 14 5 7 5 0 73 12 42
2017 LS-02 25 39 18 7 7 4 0 67 15 28
2017 LS-03 8 77 8 0 8 0 0 85 8 13
2014 LS 17 36 28 8 6 6 0 56 15 36
2011 LS 6 20 23 17 22 11 0 30 44 64
2011 LS-02 7 22 20 17 20 15 0 34 43 41
2011 LS-03 0 23 46 8 23 0 0 23 31 13

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 39 42 3 12 3 0 0 82 15 33
2018 LS-03 44 33 0 17 6 0 0 78 22 18
2017 LS 31 50 7 0 12 0 0 81 12 42
2017 LS-02 29 46 11 0 14 0 0 75 14 28
2017 LS-03 30 62 0 0 8 0 0 92 8 13
2014 LS 31 36 19 6 8 0 0 67 14 36
2011 LS 8 34 18 14 23 2 2 43 38 65
2011 LS-02 7 29 22 12 24 2 2 38 38 41
2011 LS-03 7 36 14 21 21 0 0 43 43 14
2008 LS 27 36 12 12 12 0 0 64 24 74
2008 LS-02 25 39 16 11 9 0 0 64 20 44
2008 LS-03 29 29 6 12 24 0 0 59 35 17

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 18 36 21 6 3 15 0 64 11 33
2018 LS-03 28 22 28 6 0 17 0 60 7 18
2017 LS 19 31 21 7 10 5 7 57 19 42
2017 LS-02 14 21 29 11 14 4 7 40 28 28
2017 LS-03 31 47 8 0 0 8 7 91 0 13
2014 LS 22 28 22 17 3 3 6 55 21 36

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 12 36 33 6 3 6 3 53 10 33
2018 LS-03 17 33 33 11 6 0 0 50 17 18
2017 LS 14 29 14 19 7 17 0 51 31 42
2017 LS-02 21 14 18 21 7 18 0 43 35 28
2017 LS-03 0 62 8 15 8 8 0 67 25 13
2014 LS 11 39 14 6 17 14 0 58 26 36
2011 LS 22 32 11 15 8 9 3 61 26 65
2011 LS-02 22 24 10 22 10 10 2 53 36 41
2011 LS-03 21 50 14 0 7 0 7 77 8 14
2008 LS 23 31 8 18 12 7 1 59 32 74
2008 LS-02 18 32 9 14 14 11 2 58 32 44
2008 LS-03 18 35 12 18 18 0 0 53 35 17

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 18 48 18 9 3 3 0 69 13 33
2018 LS-03 28 33 28 6 6 0 0 61 11 18

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 9 44 16 6 3 19 3 68 12 32
2018 LS-03 6 56 11 11 6 11 0 69 19 18
2017 LS 14 31 24 14 7 9 0 50 24 42
2017 LS-02 18 32 18 18 7 7 0 54 27 28
2017 LS-03 8 31 38 8 8 7 0 41 17 13
2014 LS 3 17 36 19 11 14 0 23 35 36
2011 LS 11 13 20 19 16 22 0 30 44 64
2011 LS-02 15 8 23 15 15 25 0 30 40 40
2011 LS-03 0 21 21 14 21 21 0 27 45 14

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 6 12 24 3 0 48 6 40 7 33
2018 LS-03 6 17 33 0 0 39 6 40 0 18
2017 LS 7 7 24 5 7 43 7 28 24 42
2017 LS-02 7 4 18 4 7 50 11 27 27 28
2017 LS-03 8 15 31 8 8 30 0 33 22 13
2014 LS 3 8 31 3 6 42 8 22 17 36

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 15 30 24 6 0 21 3 60 8 33
2018 LS-03 17 33 28 6 0 11 6 60 7 18
2017 LS 12 31 10 7 7 33 0 64 21 42
2017 LS-02 11 29 4 11 7 39 0 65 29 28
2017 LS-03 15 38 24 0 8 15 0 63 9 13
2014 LS 8 17 33 3 6 33 0 38 13 36
2011 LS 14 38 11 9 6 22 0 67 20 65
2011 LS-02 17 27 12 10 10 24 0 58 26 41
2011 LS-03 14 50 0 7 0 29 0 90 10 14

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 6 6 24 3 0 58 3 31 8 33
2018 LS-03 6 6 33 6 0 50 0 22 11 18
2017 LS 7 5 17 2 2 55 12 36 14 42
2017 LS-02 7 4 14 4 4 57 11 33 22 28
2017 LS-03 8 8 23 0 0 46 15 40 0 13
2014 LS 3 14 22 6 3 47 6 35 18 36

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 15 42 18 6 0 18 0 70 7 33
2018 LS-03 17 44 17 11 0 11 0 69 13 18
2017 LS 17 28 12 2 7 34 0 68 14 42
2017 LS-02 18 21 11 4 7 39 0 65 18 28
2017 LS-03 15 46 8 0 8 24 0 80 10 13
2014 LS 8 33 22 3 3 31 0 60 8 36
2011 LS 16 33 13 5 5 30 0 69 13 64
2011 LS-02 17 29 7 2 7 37 0 73 15 41
2011 LS-03 23 31 15 8 0 23 0 70 10 13
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 61 21 12 3 3 0 0 82 6 33
2018 LS-03 61 17 11 6 6 0 0 78 11 18
2017 LS 55 26 10 7 0 2 0 83 7 42
2017 LS-02 50 25 11 11 0 4 0 78 11 28
2017 LS-03 69 31 0 0 0 0 0 100 0 13

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 12 42 9 15 9 12 0 62 28 33
2018 LS-03 11 44 6 11 17 11 0 63 31 18
2017 LS 7 29 24 12 10 19 0 44 26 42
2017 LS-02 4 21 29 18 11 18 0 30 35 28
2017 LS-03 15 39 15 0 8 23 0 70 10 13

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 18 36 18 15 9 3 0 56 25 33
2018 LS-03 11 50 11 11 17 0 0 61 28 18
2017 LS 17 24 24 14 7 14 0 47 25 42
2017 LS-02 18 21 21 21 7 11 0 44 32 28
2017 LS-03 8 31 31 0 8 23 0 50 10 13

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 24 36 30 9 0 0 0 61 9 33
2018 LS-03 22 39 33 6 0 0 0 61 6 18
2017 LS 32 34 22 5 8 0 0 66 12 41
2017 LS-02 37 30 22 4 7 0 0 67 11 27
2017 LS-03 15 46 23 8 8 0 0 61 16 13

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 12 27 27 21 12 0 0 39 33 33
2018 LS-03 11 28 22 22 17 0 0 39 39 18
2017 LS 21 19 31 28 0 0 0 40 28 42
2017 LS-02 18 18 36 29 0 0 0 36 29 28
2017 LS-03 31 23 16 30 0 0 0 54 30 13

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 27 45 12 12 0 0 3 75 13 33
2018 LS-03 28 50 6 17 0 0 0 78 17 18
2017 LS 40 26 17 9 5 0 2 68 15 42
2017 LS-02 36 29 18 7 7 0 4 67 15 28
2017 LS-03 54 15 16 15 0 0 0 69 15 13

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 6 15 30 30 15 0 3 22 47 33
2018 LS-03 6 17 17 33 22 0 6 24 59 18
2017 LS 7 17 34 19 24 0 0 24 43 42
2017 LS-02 4 18 36 14 29 0 0 21 43 28
2017 LS-03 15 15 24 30 15 0 0 31 46 13

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 48 9 18 9 0 0 15 68 11 33
2018 LS-03 39 17 22 11 0 0 11 63 13 18
2017 LS 49 12 2 7 2 3 24 83 13 41
2017 LS-02 52 11 0 7 4 0 26 85 15 27
2017 LS-03 46 15 7 8 0 8 15 80 10 13

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 24 36 30 6 3 0 0 61 9 33
2018 LS-03 17 39 28 11 6 0 0 56 17 18
2017 LS 33 29 19 17 2 0 0 62 19 42
2017 LS-02 29 29 18 21 4 0 0 57 25 28
2017 LS-03 38 31 23 8 0 0 0 69 8 13

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 9 39 21 15 12 0 3 50 28 33
2018 LS-03 6 39 17 22 17 0 0 44 39 18
2017 LS 19 31 26 14 7 2 0 51 22 42
2017 LS-02 18 29 25 18 11 0 0 46 29 28
2017 LS-03 23 30 31 8 0 8 0 58 8 13

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 15 45 27 6 3 0 3 63 9 33
2018 LS-03 11 44 33 6 6 0 0 56 11 18
2017 LS 33 31 22 7 7 0 0 64 14 42
2017 LS-02 32 25 21 11 11 0 0 57 21 28
2017 LS-03 31 46 24 0 0 0 0 76 0 13

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 21 33 27 12 3 3 0 56 16 33
2018 LS-03 22 44 17 11 6 0 0 67 17 18
2017 LS 31 45 10 12 2 0 0 76 14 42
2017 LS-02 25 43 11 18 4 0 0 68 21 28
2017 LS-03 38 54 8 0 0 0 0 92 0 13

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 18 30 24 21 6 0 0 48 27 33
2018 LS-03 22 28 22 17 11 0 0 50 28 18
2017 LS 38 38 10 12 2 0 0 76 14 42
2017 LS-02 43 29 14 11 4 0 0 71 14 28
2017 LS-03 31 53 0 15 0 0 0 85 15 13

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 42 27 15 6 6 0 3 72 13 33
2018 LS-03 44 17 17 11 11 0 0 61 22 18
2017 LS 52 31 5 7 5 0 0 83 12 42
2017 LS-02 54 29 7 4 7 0 0 82 11 28
2017 LS-03 46 39 0 15 0 0 0 85 15 13

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 82 9 0 0 6 0 3 94 6 33
2018 LS-03 83 6 0 0 11 0 0 89 11 18

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 76 12 6 0 3 0 3 91 3 33
2018 LS-03 78 11 6 0 6 0 0 89 6 18
2017 LS 76 5 5 5 7 3 0 83 12 42
2017 LS-02 75 4 4 7 11 0 0 79 18 28
2017 LS-03 76 8 8 0 0 8 0 92 0 13

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 30 48 15 6 0 0 0 79 6 33
2018 LS-03 22 56 17 6 0 0 0 78 6 18
2017 LS 57 22 12 5 5 0 0 79 10 42
2017 LS-02 46 29 11 7 7 0 0 75 14 28
2017 LS-03 76 8 15 0 0 0 0 85 0 13

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 45 21 21 6 6 0 0 67 12 33
2018 LS-03 44 22 17 6 11 0 0 67 17 18
2017 LS 60 24 5 5 7 0 0 83 12 42
2017 LS-02 50 25 7 7 11 0 0 75 18 28
2017 LS-03 77 23 0 0 0 0 0 100 0 13

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 42 12 3 0 0 0 42 95 0 33
2018 LS-03 56 22 0 0 0 0 22 100 0 18
2017 LS 55 7 2 2 0 0 33 93 4 42
2017 LS-02 50 4 4 0 0 0 43 94 0 28
2017 LS-03 61 16 0 8 0 0 15 91 9 13

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 42 15 27 3 3 0 9 63 7 33
2018 LS-03 50 28 11 6 6 0 0 78 11 18
2017 LS 60 24 12 0 2 0 2 85 2 42
2017 LS-02 50 29 14 0 4 0 4 81 4 28
2017 LS-03 85 8 8 0 0 0 0 92 0 13

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 67 12 9 3 3 0 6 84 6 33
2018 LS-03 83 17 0 0 0 0 0 100 0 18
2017 LS 79 2 5 5 5 0 5 85 10 42
2017 LS-02 68 4 7 7 7 0 7 77 15 28
2017 LS-03 100 0 0 0 0 0 0 100 0 13

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 39 55 3 0 0 3 0 97 0 33
2018 LS-03 39 56 6 0 0 0 0 94 0 18
2017 LS 57 33 7 2 0 0 0 90 2 42
2017 LS-02 50 39 11 0 0 0 0 89 0 28
2017 LS-03 77 15 0 8 0 0 0 92 8 13

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 9 27 45 12 6 0 0 36 18 33
2018 LS-03 6 33 33 17 11 0 0 39 28 18
2017 LS 12 45 29 12 2 0 0 57 14 42
2017 LS-02 14 39 32 11 4 0 0 54 14 28
2017 LS-03 8 54 23 15 0 0 0 61 15 13

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 6 27 45 15 6 0 0 21 33 33
2018 LS-03 6 39 39 17 0 0 0 17 44 18
2017 LS 2 19 48 17 14 0 0 31 21 42
2017 LS-02 0 25 46 11 18 0 0 29 25 28
2017 LS-03 8 8 54 23 8 0 0 31 15 13
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 36 36 18 3 0 3 3 39 61 33
2018 LS-03 22 50 17 6 0 6 0 24 76 18
2017 LS 43 26 17 2 5 7 0 46 54 42
2017 LS-02 50 25 11 0 7 7 0 54 46 28
2017 LS-03 23 31 31 8 0 8 0 25 75 13

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 LS 0 19
2018 LS-03 0 13
2017 LS 9 21
2017 LS-02 8 12

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 LS 16 19
2018 LS-03 23 13
2017 LS 19 21
2017 LS-02 8 12

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 LS 16 19
2018 LS-03 23 13
2017 LS 14 21
2017 LS-02 17 12

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 LS 37 19
2018 LS-03 38 13
2017 LS 29 21
2017 LS-02 25 12

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 LS 0 19
2018 LS-03 0 13
2017 LS 5 21
2017 LS-02 8 12

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 LS 21 19
2018 LS-03 23 13

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 LS 37 19
2018 LS-03 23 13
2017 LS 62 21
2017 LS-02 58 12

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 LS 22 61 11 6 0 0 18
2018 LS-03 15 62 15 8 0 0 13
2017 LS 20 50 15 10 0 5 20
2017 LS-02 27 36 18 9 0 9 11

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 LS 63 37 19
2018 LS-03 69 31 13

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 39 21 9 3 0 0 27 83 4 33
2018 LS-03 33 28 6 6 0 0 28 85 8 18

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 5 32 26 16 11 0 11 41 29 19
2018 LS-03 0 38 31 15 8 0 8 42 25 13
2017 LS 9 19 19 19 9 5 19 38 38 21
2017 LS-02 8 17 17 25 17 0 17 30 50 12

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 LS 0 6 28 6 0 0 61 14 14 18
2018 LS-03 0 0 25 8 0 0 67 0 25 12
2017 LS 0 5 9 19 5 14 47 12 63 21
2017 LS-02 0 8 8 8 8 25 42 25 50 12
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