2018 Public Service Employee Survey Results by Theme for Library and Archives Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	51	7	7	0	0	0	86	7	26
2018	Communications or public affairs	30	53	14	3	0	0	0	83	3	30
2018	Access to information and privacy	56	26	17	0	0	0	0	83	0	28
2018	Library services	42	37	10	7	3	1	0	80	10	109
2018	Administration and operations	37	46	5	12	0	0	0	83	12	64
2018	Human resources	29	47	11	8	5	0	0	76	13	36
2018	Financial management	38	45	13	4	0	0	0	83	4	23
2018	Materiel management	31	47	0	13	9	0	0	78	22	10
2018	Information management	42	39	10	3	5	0	0	81	9	58
2018	Information technology	29	44	20	5	2	0	0	73	7	59
2018	Policy	35	49	16	0	0	0	0	84	0	19
2018	Project management	56	37	7	0	0	0	0	93	0	30
2018	Other services to the public	46	31	14	6	3	0	0	77	8	35
2018	None of the above	49	37	4	7	1	0	1	88	9	82
2017	Client contact centre	30	55	8	5	2	0	0	85	7	39
2017	Communications or public affairs	52	34	9	6	0	0	0	86	6	35
2017	Access to information and privacy	46	30	8	8	4	0	4	79	13	26
2017	Library services	40	49	5	4	2	0	0	90	5	134
2017	Administration and operations	45	37	12	2	4	0	0	82	6	68
2017	Human resources	36	45	15	5	0	0	0	81	5	39
2017	Financial management	52	40	4	4	0	0	0	91	4	22
2017	Materiel management	17	50	25	9	0	0	0	67	9	12
2017	Information management	52	29	9	7	4	0	0	81	10	58
2017	Information technology	32	41	13	9	6	0	0	72	15	54
2017	Policy	31	37	19	12	0	0	0	68	12	16
2017	Project management	46	48	7	0	0	0	0	93	0	29
2017	Other services to the public	37	45	7	8	3	0	0	82	10	40
2017	None of the above	39	45	7	6	4	0	0	83	10	123
2014	Client contact centre	29	51	13	4	2	0	0	80	6	46
2014	Communications or public affairs	36	48	3	11	3	0	0	84	13	37
2014	Access to information and privacy	38	46	3	13	0	0	0	84	13	29
2014	Science and technology	41	35	16	8	0	0	0	76	8	12
2014	Library services	28	48	14	6	4	0	0	76	10	151
2014	Administration and operations	29	47	12	7	4	1	0	77	11	87
2014	Human resources	36	48	13	3	0	0	0	84	3	30
2014	Financial management	15	41	30	6	8	0	0	56	14	19
2014	Materiel management	13	35	27	25	0	0	0	48	25	17
2014	Information management	35	36	13	10	6	0	0	71	16	114
2014	Information technology	22	49	16	9	4	0	0	71	13	55
2014	Evaluation	27	53	20	0	0	0	0	80	0	15
2014	Other services to the public	43	29	10	5	12	0	0	73	17	38
2014	None of the above	32	45	14	3	5	1	0	78	8	135

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	44	16	8	4	0	72	12	27
2018	Communications or public affairs	37	38	13	13	0	0	74	13	30
2018	Access to information and privacy	45	41	6	4	4	0	86	8	28
2018	Library services	31	39	15	6	8	1	70	15	109
2018	Administration and operations	34	46	5	7	8	0	80	15	63
2018	Human resources	26	39	8	21	5	0	65	27	36
2018	Financial management	28	40	28	0	5	0	68	5	22
2018	Real property	49	42	0	0	9	0	91	9	10
2018	Materiel management	39	42	0	19	0	0	81	19	11
2018	Information management	34	44	8	5	8	0	78	13	60
2018	Information technology	33	41	19	5	2	0	74	7	58
2018	Policy	45	34	16	6	0	0	78	6	19
2018	Project management	43	44	10	0	3	0	87	3	30
2018	Other services to the public	37	32	13	8	11	0	68	19	37
2018	None of the above	28	44	11	11	4	1	74	15	81
2017	Client contact centre	19	42	19	10	10	0	61	20	39
2017	Communications or public affairs	37	35	20	0	9	0	71	9	35
2017	Access to information and privacy	42	35	12	7	4	0	77	11	26
2017	Library services	35	37	14	7	7	0	72	14	133
2017	Administration and operations	37	35	14	9	6	0	72	15	68
2017	Human resources	25	46	12	15	0	2	73	15	39
2017	Financial management	30	44	14	9	4	0	73	13	22
2017	Materiel management	25	25	50	0	0	0	50	0	12
2017	Information management	45	27	16	9	3	0	72	12	58
2017	Information technology	32	32	17	13	7	0	63	20	54
2017	Policy	36	38	13	13	0	0	74	13	16
2017	Project management	42	38	13	3	3	0	80	7	29
2017	Other services to the public	35	27	13	18	7	0	62	25	40
2017	None of the above	31	33	13	11	12	1	64	23	123

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	45	4	3	0	0	0	93	3	27
2018	Communications or public affairs	44	39	16	0	0	0	0	84	0	30
2018	Access to information and privacy	80	15	5	0	0	0	0	95	0	28
2018	Library services	57	31	10	2	0	0	0	88	2	109
2018	Administration and operations	50	38	7	6	0	0	0	88	6	63
2018	Human resources	37	50	8	3	3	0	0	87	5	36
2018	Financial management	41	36	23	0	0	0	0	77	0	22
2018	Real property	58	33	0	0	9	0	0	91	9	10
2018	Materiel management	50	42	0	8	0	0	0	92	8	11
2018	Information management	53	32	11	4	0	0	0	85	4	59
2018	Information technology	50	35	12	2	2	0	0	85	3	58
2018	Policy	45	45	11	0	0	0	0	89	0	19
2018	Project management	66	34	0	0	0	0	0	100	0	30
2018	Other services to the public	70	27	3	0	0	0	0	97	0	36
2018	None of the above	64	23	9	4	1	0	0	86	5	81
2017	Client contact centre	51	42	8	0	0	0	0	92	0	39
2017	Communications or public affairs	60	34	6	0	0	0	0	94	0	35
2017	Access to information and privacy	69	23	4	4	0	0	0	92	4	26
2017	Library services	60	36	2	2	0	0	0	95	2	133
2017	Administration and operations	53	35	7	5	0	0	0	88	5	68
2017	Human resources	48	38	10	5	0	0	0	85	5	39
2017	Financial management	61	30	10	0	0	0	0	90	0	22
2017	Materiel management	25	41	33	0	0	0	0	67	0	12
2017	Information management	59	20	16	4	2	0	0	79	5	58
2017	Information technology	52	33	8	4	2	2	0	87	6	54
2017	Policy	36	45	19	0	0	0	0	81	0	16
2017	Project management	52	44	3	0	0	0	0	97	0	29
2017	Other services to the public	50	40	7	0	3	0	0	90	3	40
2017	None of the above	53	33	6	6	1	1	0	87	7	123
2014	Client contact centre	56	37	3	0	2	2	0	95	2	45
2014	Communications or public affairs	60	30	11	0	0	0	0	89	0	37
2014	Access to information and privacy	63	23	13	0	0	0	0	87	0	29
2014	Science and technology	50	26	24	0	0	0	0	76	0	12
2014	Library services	60	30	6	2	2	0	0	90	4	152
2014	Administration and operations	57	35	3	1	2	1	0	93	3	87
2014	Human resources	44	49	7	0	0	0	0	93	0	30
2014	Financial management	41	44	15	0	0	0	0	85	0	19
2014	Materiel management	43	34	16	7	0	0	0	78	7	17
2014	Information management	55	29	10	3	3	0	0	84	6	114
2014	Information technology	54	33	9	2	2	0	0	87	4	54
2014	Evaluation	53	40	7	0	0	0	0	93	0	15
2014	Other services to the public	54	29	16	0	0	0	0	84	0	38
2014	None of the above	64	28	5	2	1	0	1	93	3	135

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	41	9	3	4	0	0	85	7	27
2018	Communications or public affairs	37	47	13	3	0	0	0	84	3	30
2018	Access to information and privacy	73	24	0	3	0	0	0	97	3	28
2018	Library services	40	40	14	4	2	0	0	80	6	109
2018	Administration and operations	42	41	10	7	0	0	0	83	7	64
2018	Human resources	34	52	11	0	3	0	0	87	3	36
2018	Financial management	50	28	18	0	5	0	0	77	5	22
2018	Real property	63	28	0	0	9	0	0	91	9	10
2018	Materiel management	50	35	7	8	0	0	0	85	8	11
2018	Information management	48	35	8	5	4	0	0	83	8	60
2018	Information technology	42	48	5	3	2	0	0	90	5	58
2018	Policy	61	34	5	0	0	0	0	95	0	19
2018	Project management	51	42	7	0	0	0	0	93	0	29
2018	Other services to the public	58	32	5	3	3	0	0	89	5	37
2018	None of the above	48	39	7	4	1	0	1	88	5	82
2017	Client contact centre	30	60	3	5	0	2	0	92	5	39
2017	Communications or public affairs	50	36	12	3	0	0	0	85	3	34
2017	Access to information and privacy	53	27	8	8	4	0	0	80	12	26
2017	Library services	45	44	6	4	1	0	0	89	5	133
2017	Administration and operations	52	33	11	1	3	0	0	85	4	67
2017	Human resources	31	57	7	5	0	0	0	88	5	39
2017	Financial management	44	42	13	0	0	0	0	87	0	22
2017	Materiel management	25	41	33	0	0	0	0	67	0	12
2017	Information management	53	27	13	5	2	0	0	81	7	58
2017	Information technology	37	45	9	8	2	0	0	82	9	54
2017	Policy	36	39	13	6	6	0	0	75	12	16
2017	Project management	46	48	3	3	0	0	0	93	3	29
2017	Other services to the public	45	38	10	8	0	0	0	82	8	40
2017	None of the above	41	41	11	5	1	1	0	83	6	123
2014	Client contact centre	37	44	16	4	0	0	0	80	4	46
2014	Communications or public affairs	46	43	8	0	3	0	0	89	3	37
2014	Access to information and privacy	38	42	17	0	3	0	0	79	3	29
2014	Science and technology	50	34	16	0	0	0	0	84	0	12
2014	Library services	43	39	10	7	2	0	0	81	8	152
2014	Administration and operations	40	41	8	7	2	1	0	83	9	86
2014	Human resources	40	41	13	7	0	0	0	80	7	30
2014	Financial management	20	36	38	6	0	0	0	56	6	19
2014	Materiel management	27	32	28	13	0	0	0	59	13	17
2014	Information management	45	39	6	5	4	0	0	85	9	114
2014	Information technology	36	40	14	7	2	0	0	76	9	55
2014	Evaluation	40	47	13	0	0	0	0	87	0	15
2014	Other services to the public	47	22	14	8	9	0	0	69	17	38
2014	None of the above	46	37	11	4	3	0	0	82	7	135

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	34	31	0	0	0	69	0	26
2018	Communications or public affairs	27	34	23	13	3	0	61	16	30
2018	Access to information and privacy	62	20	12	3	4	0	82	7	28
2018	Library services	34	30	18	9	7	1	66	16	109
2018	Administration and operations	47	24	19	4	6	0	70	11	63
2018	Human resources	38	27	24	11	0	0	65	11	36
2018	Financial management	44	42	14	0	0	0	86	0	22
2018	Real property	61	39	0	0	0	0	100	0	10
2018	Materiel management	30	43	27	0	0	0	73	0	11
2018	Information management	46	34	15	3	2	0	80	5	59
2018	Information technology	39	38	12	10	0	0	78	10	59
2018	Policy	58	37	0	6	0	0	94	6	19
2018	Project management	51	18	25	7	0	0	69	7	29
2018	Other services to the public	38	33	19	3	8	0	70	11	36
2018	None of the above	37	41	14	6	1	1	79	7	81
2017	Client contact centre	21	62	12	2	2	0	83	5	39
2017	Communications or public affairs	28	43	20	6	0	3	74	6	35
2017	Access to information and privacy	42	27	23	8	0	0	69	8	26
2017	Library services	26	41	16	7	7	3	69	14	134
2017	Administration and operations	51	25	13	6	5	0	76	11	68
2017	Human resources	36	47	10	3	2	2	85	5	39
2017	Financial management	48	39	13	0	0	0	87	0	22
2017	Materiel management	39	25	27	9	0	0	65	9	12
2017	Information management	41	41	9	5	4	0	82	9	58
2017	Information technology	34	40	21	2	2	2	75	4	53
2017	Policy	42	38	13	6	0	0	81	6	16
2017	Project management	42	31	24	0	3	0	73	3	29
2017	Other services to the public	32	40	12	10	5	0	72	15	40
2017	None of the above	31	39	12	7	11	1	70	18	123
2014	Client contact centre	16	43	30	8	0	3	61	8	46
2014	Communications or public affairs	27	35	24	8	5	0	62	13	37
2014	Access to information and privacy	11	29	24	30	6	0	40	37	29
2014	Science and technology	32	34	18	16	0	0	66	16	12
2014	Library services	18	35	23	14	8	1	54	23	152
2014	Administration and operations	21	48	14	12	3	2	70	16	87
2014	Human resources	21	49	16	13	0	0	71	13	30
2014	Financial management	5	45	34	11	5	0	50	16	19
2014	Materiel management	25	48	12	5	7	4	76	12	17
2014	Information management	26	36	18	9	8	3	64	17	114
2014	Information technology	20	27	27	13	11	2	48	24	55
2014	Evaluation	27	47	20	0	7	0	73	7	15
2014	Other services to the public	25	16	38	5	16	0	40	21	38
2014	None of the above	24	31	24	13	7	2	56	20	135

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	42	23	0	0	0	0	77	0	26
2018	Communications or public affairs	27	41	27	3	3	0	0	67	6	30
2018	Access to information and privacy	65	13	15	7	0	0	0	78	7	28
2018	Library services	34	37	13	10	6	0	0	71	16	108
2018	Administration and operations	42	33	14	6	5	0	0	75	11	63
2018	Human resources	39	36	19	6	0	0	0	75	6	35
2018	Financial management	44	42	14	0	0	0	0	86	0	22
2018	Real property	82	18	0	0	0	0	0	100	0	10
2018	Materiel management	30	46	16	0	0	0	8	83	0	11
2018	Information management	44	38	12	5	2	0	0	81	6	60
2018	Information technology	38	39	15	7	2	0	0	76	9	59
2018	Policy	60	40	0	0	0	0	0	100	0	18
2018	Project management	53	24	17	7	0	0	0	77	7	30
2018	Other services to the public	41	34	11	8	5	0	0	76	13	37
2018	None of the above	40	41	9	7	1	0	1	83	8	82
2017	Client contact centre	15	60	18	5	2	0	0	75	7	39
2017	Communications or public affairs	32	43	17	3	3	3	0	77	6	35
2017	Access to information and privacy	46	27	19	8	0	0	0	73	8	26
2017	Library services	29	41	16	7	6	1	0	71	13	134
2017	Administration and operations	50	25	16	6	3	0	0	75	9	68
2017	Human resources	37	51	5	5	2	0	0	88	8	38
2017	Financial management	48	39	13	0	0	0	0	87	0	22
2017	Materiel management	39	34	27	0	0	0	0	73	0	12
2017	Information management	35	46	9	9	2	0	0	80	11	58
2017	Information technology	34	37	19	5	2	4	0	73	8	54
2017	Policy	42	32	12	13	0	0	0	75	13	16
2017	Project management	45	38	13	3	0	0	0	83	3	29
2017	Other services to the public	32	35	18	10	5	0	0	67	15	40
2017	None of the above	28	40	9	11	11	1	0	69	22	123
2014	Client contact centre	12	56	29	0	0	3	0	70	0	46
2014	Communications or public affairs	27	41	24	3	5	0	0	68	8	37
2014	Access to information and privacy	11	26	34	23	6	0	0	36	30	29
2014	Science and technology	16	42	26	16	0	0	0	58	16	12
2014	Library services	20	32	25	15	8	0	0	52	23	152
2014	Administration and operations	23	50	13	10	3	1	0	74	13	87
2014	Human resources	21	56	19	4	0	0	0	77	4	30
2014	Financial management	5	45	34	11	5	0	0	50	16	19
2014	Materiel management	25	45	12	18	0	0	0	70	18	17
2014	Information management	30	36	13	11	7	3	0	68	19	114
2014	Information technology	16	33	25	16	7	2	0	50	24	55
2014	Evaluation	27	47	20	7	0	0	0	73	7	15
2014	Other services to the public	22	21	31	10	16	0	0	43	26	38
2014	None of the above	22	39	18	14	5	1	0	62	19	135

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	52	20	4	0	0	0	76	4	27
2018	Communications or public affairs	30	23	26	8	9	3	0	55	18	30
2018	Access to information and privacy	62	17	15	3	3	0	0	79	6	28
2018	Library services	37	28	16	9	7	3	1	67	17	109
2018	Administration and operations	46	25	15	7	4	3	0	74	11	64
2018	Human resources	32	33	13	8	3	8	3	73	12	36
2018	Financial management	51	27	9	0	9	4	0	82	9	23
2018	Real property	72	9	9	9	0	0	0	82	9	10
2018	Materiel management	30	24	26	19	0	0	0	55	19	11
2018	Information management	50	24	16	1	2	7	0	80	3	60
2018	Information technology	39	30	15	12	3	0	0	70	15	59
2018	Policy	42	31	16	0	6	6	0	77	6	19
2018	Project management	42	31	24	0	0	4	0	75	0	30
2018	Other services to the public	50	16	21	8	5	0	0	66	13	37
2018	None of the above	42	30	13	4	8	2	1	75	11	82
2017	Client contact centre	39	37	15	5	2	0	2	77	8	39
2017	Communications or public affairs	43	31	6	11	3	6	0	79	15	35
2017	Access to information and privacy	60	4	16	12	0	8	0	69	13	25
2017	Library services	34	33	9	13	5	6	1	73	18	134
2017	Administration and operations	52	27	13	3	3	0	2	80	6	67
2017	Human resources	38	45	12	3	2	0	0	83	5	39
2017	Financial management	42	32	18	0	0	8	0	80	0	22
2017	Materiel management	21	34	9	27	0	9	0	61	29	12
2017	Information management	51	26	9	9	4	2	0	78	13	57
2017	Information technology	28	30	27	6	6	4	0	60	12	54
2017	Policy	56	6	19	0	12	6	0	66	13	16
2017	Project management	32	38	14	10	0	3	3	75	11	29
2017	Other services to the public	30	30	20	12	5	2	0	62	18	40
2017	None of the above	38	26	13	9	9	2	2	67	19	123
2014	Client contact centre	31	39	15	4	7	5	0	73	11	46
2014	Communications or public affairs	30	25	24	13	3	5	0	57	17	37
2014	Access to information and privacy	17	17	29	17	13	7	0	37	32	29
2014	Science and technology	25	40	26	0	9	0	0	65	9	12
2014	Library services	25	32	17	11	9	6	1	61	21	152
2014	Administration and operations	35	26	15	11	8	3	1	65	20	86
2014	Human resources	40	35	15	3	7	0	0	75	10	30
2014	Financial management	15	30	20	35	0	0	0	45	35	19
2014	Materiel management	18	34	21	13	13	0	0	53	27	17
2014	Information management	36	28	12	5	13	6	1	68	19	114
2014	Information technology	18	29	16	17	11	5	4	52	30	55
2014	Evaluation	53	27	13	0	7	0	0	80	7	15
2014	Other services to the public	22	18	19	10	24	8	0	43	36	38
2014	None of the above	28	25	20	15	7	4	1	56	23	135

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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	45	43	8	4	0	0	0	88	4	27
2018	Communications or public affairs	60	23	10	0	7	0	0	84	7	30
2018	Access to information and privacy	45	26	14	0	9	5	0	75	10	28
2018	Library services	50	25	11	5	5	4	1	79	10	108
2018	Administration and operations	48	27	13	6	5	0	0	75	12	63
2018	Human resources	32	49	16	3	0	0	0	81	3	36
2018	Financial management	48	34	4	0	4	4	5	90	5	23
2018	Real property	58	33	9	0	0	0	0	91	0	10
2018	Materiel management	58	34	8	0	0	0	0	92	0	11
2018	Information management	48	37	7	3	0	2	3	89	3	60
2018	Information technology	63	24	8	5	0	0	0	87	5	59
2018	Policy	63	26	6	0	0	6	0	94	0	19
2018	Project management	56	34	10	0	0	0	0	90	0	30
2018	Other services to the public	56	20	11	8	5	0	0	76	13	37
2018	None of the above	61	28	7	1	0	2	0	91	1	82
2017	Client contact centre	31	47	10	5	2	5	0	81	8	39
2017	Communications or public affairs	34	45	6	6	6	3	0	82	12	34
2017	Access to information and privacy	53	31	8	4	0	4	0	88	4	26
2017	Library services	51	26	10	6	3	3	1	80	10	133
2017	Administration and operations	46	39	5	6	5	0	0	85	10	68
2017	Human resources	43	50	5	0	0	2	0	95	0	39
2017	Financial management	46	31	18	0	0	4	0	81	0	22
2017	Materiel management	32	32	18	9	0	9	0	71	10	12
2017	Information management	51	40	6	0	0	2	2	94	0	58
2017	Information technology	42	41	6	6	0	2	4	88	6	54
2017	Policy	74	19	6	0	0	0	0	94	0	16
2017	Project management	49	41	7	0	3	0	0	90	3	29
2017	Other services to the public	49	31	12	5	2	0	0	80	8	40
2017	None of the above	50	27	9	6	6	3	0	79	12	122
2014	Client contact centre	43	30	15	7	2	3	0	75	10	46
2014	Communications or public affairs	57	19	8	8	3	5	0	80	11	37
2014	Access to information and privacy	30	34	20	17	0	0	0	63	17	29
2014	Science and technology	51	24	17	0	0	0	8	81	0	12
2014	Library services	40	36	13	4	4	3	1	78	8	152
2014	Administration and operations	39	40	10	4	1	5	2	84	5	87
2014	Human resources	40	44	10	3	4	0	0	84	7	30
2014	Financial management	40	54	6	0	0	0	0	94	0	19
2014	Materiel management	36	21	18	7	13	4	0	60	21	17
2014	Information management	46	35	8	4	3	3	1	85	7	114
2014	Information technology	42	40	7	9	2	0	0	82	11	55
2014	Evaluation	67	20	13	0	0	0	0	87	0	15
2014	Other services to the public	45	22	18	2	9	3	0	70	12	38
2014	None of the above	49	27	11	5	5	3	0	79	10	135

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	46	46	4	4	0	0	0	92	4	26
2018	Communications or public affairs	50	37	6	0	7	0	0	87	7	30
2018	Access to information and privacy	43	31	11	4	10	0	0	75	14	28
2018	Library services	44	25	9	15	6	0	0	70	21	109
2018	Administration and operations	47	28	9	11	4	0	0	76	15	62
2018	Human resources	34	43	12	8	3	0	0	77	11	36
2018	Financial management	59	23	8	5	5	0	0	82	10	22
2018	Real property	58	15	28	0	0	0	0	72	0	10
2018	Materiel management	38	46	0	16	0	0	0	84	16	11
2018	Information management	53	32	7	3	3	0	1	86	7	60
2018	Information technology	51	34	9	5	2	0	0	85	7	59
2018	Policy	45	49	6	0	0	0	0	94	0	19
2018	Project management	63	27	10	0	0	0	0	90	0	30
2018	Other services to the public	44	18	21	10	5	2	0	63	16	37
2018	None of the above	62	28	7	1	0	1	0	91	1	82
2017	Client contact centre	35	39	16	7	2	0	0	75	10	39
2017	Communications or public affairs	51	26	12	6	6	0	0	77	11	35
2017	Access to information and privacy	42	35	12	8	0	0	3	80	8	26
2017	Library services	43	33	7	7	6	4	1	79	14	134
2017	Administration and operations	44	32	14	6	4	0	0	76	10	68
2017	Human resources	43	50	0	7	0	0	0	93	7	39
2017	Financial management	58	28	14	0	0	0	0	86	0	22
2017	Materiel management	23	32	9	27	0	0	9	61	29	12
2017	Information management	46	49	0	0	2	0	3	98	2	58
2017	Information technology	37	47	5	2	7	2	0	85	9	54
2017	Policy	75	12	0	13	0	0	0	87	13	16
2017	Project management	31	55	3	7	3	0	0	86	10	29
2017	Other services to the public	40	40	10	5	5	0	0	80	10	40
2017	None of the above	45	32	7	10	6	1	0	77	16	123
2014	Client contact centre	48	20	17	12	0	3	0	70	12	46
2014	Communications or public affairs	54	19	8	13	5	0	0	73	19	37
2014	Access to information and privacy	33	30	17	16	0	3	0	66	17	29
2014	Science and technology	33	50	0	9	0	0	8	90	10	12
2014	Library services	41	33	13	9	5	0	0	74	13	152
2014	Administration and operations	40	43	3	7	2	2	3	87	10	87
2014	Human resources	40	40	13	3	4	0	0	80	7	30
2014	Financial management	55	30	10	5	0	0	0	85	5	19
2014	Materiel management	29	39	13	12	7	0	0	68	18	17
2014	Information management	46	33	10	2	5	4	0	82	8	113
2014	Information technology	40	31	16	9	4	0	0	71	13	55
2014	Evaluation	73	20	0	7	0	0	0	93	7	15
2014	Other services to the public	46	24	18	9	2	0	0	70	12	38
2014	None of the above	46	29	8	10	6	1	0	76	16	135

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	50	12	0	0	0	0	88	0	27
2018	Communications or public affairs	60	24	9	0	7	0	0	84	7	30
2018	Access to information and privacy	52	24	9	14	0	0	0	76	14	28
2018	Library services	48	26	8	10	8	0	0	74	18	109
2018	Administration and operations	47	34	12	5	2	0	0	81	7	63
2018	Human resources	38	38	11	11	3	0	0	76	13	36
2018	Financial management	56	31	4	4	4	0	0	87	9	23
2018	Real property	58	33	9	0	0	0	0	91	0	10
2018	Materiel management	49	35	0	16	0	0	0	84	16	11
2018	Information management	51	32	9	5	2	0	1	84	7	60
2018	Information technology	61	24	10	5	0	0	0	85	5	59
2018	Policy	56	38	6	0	0	0	0	94	0	19
2018	Project management	73	23	3	0	0	0	0	97	0	30
2018	Other services to the public	56	13	13	13	5	0	0	69	18	37
2018	None of the above	60	26	10	2	0	1	1	88	2	82
2017	Client contact centre	37	42	13	5	2	0	0	79	8	39
2017	Communications or public affairs	45	38	6	3	9	0	0	83	11	35
2017	Access to information and privacy	53	35	8	4	0	0	0	89	4	26
2017	Library services	46	32	10	8	4	0	0	78	12	133
2017	Administration and operations	56	29	5	6	4	0	0	85	10	68
2017	Human resources	46	45	5	5	0	0	0	90	5	39
2017	Financial management	49	33	14	0	4	0	0	82	4	22
2017	Materiel management	32	32	35	0	0	0	0	65	0	12
2017	Information management	65	27	2	5	0	0	2	93	5	58
2017	Information technology	55	34	7	2	2	0	0	89	4	54
2017	Policy	74	19	0	6	0	0	0	94	6	16
2017	Project management	52	38	7	0	3	0	0	90	3	29
2017	Other services to the public	47	27	13	10	2	0	0	75	13	40
2017	None of the above	53	28	10	3	6	0	0	80	9	123
2014	Client contact centre	44	35	17	2	3	0	0	78	5	45
2014	Communications or public affairs	60	16	5	13	3	0	3	78	16	37
2014	Access to information and privacy	49	25	10	3	13	0	0	73	16	29
2014	Science and technology	42	42	0	0	8	0	8	91	9	12
2014	Library services	44	32	11	10	3	1	0	77	13	152
2014	Administration and operations	53	28	9	2	2	1	4	86	5	87
2014	Human resources	43	34	10	10	4	0	0	77	13	30
2014	Financial management	30	55	15	0	0	0	0	85	0	19
2014	Materiel management	32	27	23	5	13	0	0	59	18	17
2014	Information management	54	29	9	5	3	1	0	83	7	114
2014	Information technology	46	33	14	2	6	0	0	78	7	55
2014	Evaluation	73	7	7	13	0	0	0	80	13	15
2014	Other services to the public	45	31	15	6	3	0	0	76	9	38
2014	None of the above	52	27	7	9	6	0	0	78	15	135

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	11	40	31	7	4	8	0	55	12	27
2018	Communications or public affairs	21	27	13	29	0	10	0	53	32	30
2018	Access to information and privacy	65	16	3	4	0	12	0	92	5	28
2018	Library services	23	33	14	6	7	15	0	67	16	109
2018	Administration and operations	23	44	16	8	8	1	0	68	16	64
2018	Human resources	26	45	16	11	0	3	0	72	11	36
2018	Financial management	21	44	26	0	0	8	0	71	0	23
2018	Real property	33	37	9	12	0	9	0	77	13	10
2018	Materiel management	22	54	16	8	0	0	0	76	8	11
2018	Information management	28	42	19	2	4	6	0	74	6	60
2018	Information technology	29	37	15	9	5	5	0	69	14	59
2018	Policy	35	48	6	0	0	11	0	94	0	19
2018	Project management	43	31	13	3	7	4	0	76	10	30
2018	Other services to the public	34	37	11	8	5	5	0	75	14	36
2018	None of the above	23	35	19	6	6	11	0	65	14	82
2017	Client contact centre	13	44	20	5	8	10	0	63	14	39
2017	Communications or public affairs	25	34	23	6	6	6	0	64	12	35
2017	Access to information and privacy	49	15	20	0	0	16	0	77	0	26
2017	Library services	25	34	13	6	5	17	0	71	14	134
2017	Administration and operations	24	41	10	9	11	6	0	69	21	68
2017	Human resources	24	39	18	10	2	7	0	67	13	39
2017	Financial management	23	40	24	4	4	5	0	66	9	22
2017	Materiel management	17	31	43	9	0	0	0	48	9	12
2017	Information management	31	38	17	2	4	9	0	75	6	58
2017	Information technology	20	30	28	7	9	4	2	53	17	54
2017	Policy	37	50	13	0	0	0	0	87	0	16
2017	Project management	28	52	10	3	3	3	0	82	7	29
2017	Other services to the public	22	45	10	15	5	2	0	69	21	40
2017	None of the above	25	30	12	11	12	10	0	61	25	123
2014	Client contact centre	10	37	23	11	2	17	0	57	16	46
2014	Communications or public affairs	24	19	21	19	0	16	0	52	22	37
2014	Access to information and privacy	12	27	21	17	13	10	0	43	33	29
2014	Science and technology	25	42	8	0	0	17	8	90	0	12
2014	Library services	22	29	19	10	8	11	1	58	20	152
2014	Administration and operations	13	41	21	14	3	8	0	58	19	87
2014	Human resources	10	53	10	13	0	14	0	73	15	30
2014	Financial management	0	48	38	0	5	10	0	53	6	19
2014	Materiel management	20	53	11	16	0	0	0	73	16	17
2014	Information management	20	30	19	10	7	13	1	58	20	114
2014	Information technology	7	36	13	20	15	9	0	48	38	55
2014	Evaluation	20	60	0	13	0	7	0	86	14	15
2014	Other services to the public	18	20	15	14	10	20	3	49	31	38
2014	None of the above	13	33	20	12	8	14	0	54	23	135

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	43	31	7	4	0	0	59	11	27
2018	Communications or public affairs	21	33	16	23	6	0	0	54	29	30
2018	Access to information and privacy	63	24	6	4	0	3	0	90	4	28
2018	Library services	16	41	13	14	9	7	0	62	24	109
2018	Administration and operations	27	40	18	5	10	0	0	68	14	63
2018	Human resources	24	45	17	11	3	0	0	68	14	34
2018	Financial management	26	40	9	22	0	4	0	68	22	23
2018	Real property	33	46	9	12	0	0	0	79	12	10
2018	Materiel management	13	30	18	39	0	0	0	42	39	10
2018	Information management	31	41	16	12	0	0	0	72	12	60
2018	Information technology	29	32	19	7	9	5	0	64	16	59
2018	Policy	37	57	5	0	0	0	0	95	0	18
2018	Project management	43	34	7	10	7	0	0	77	17	30
2018	Other services to the public	31	30	16	13	5	5	0	63	20	36
2018	None of the above	23	40	19	6	10	1	0	64	16	82
2017	Client contact centre	16	44	18	13	7	3	0	61	21	39
2017	Communications or public affairs	17	43	17	8	11	3	0	62	20	35
2017	Access to information and privacy	37	23	16	12	0	12	0	69	13	26
2017	Library services	22	32	18	12	7	9	0	59	20	134
2017	Administration and operations	26	38	16	7	9	3	0	67	17	68
2017	Human resources	23	44	23	5	2	3	0	69	7	39
2017	Financial management	23	35	33	0	4	5	0	61	5	22
2017	Materiel management	17	48	35	0	0	0	0	65	0	12
2017	Information management	24	43	12	10	7	3	0	69	18	58
2017	Information technology	20	24	26	22	4	3	0	46	27	54
2017	Policy	36	44	19	0	0	0	0	81	0	16
2017	Project management	25	48	21	3	3	0	0	72	7	29
2017	Other services to the public	27	28	13	23	8	3	0	56	31	40
2017	None of the above	22	34	17	11	12	5	0	58	23	123
2014	Client contact centre	8	32	25	24	3	8	0	43	29	46
2014	Communications or public affairs	19	32	16	16	5	11	0	58	24	37
2014	Access to information and privacy	15	7	17	34	17	11	0	25	56	29
2014	Science and technology	16	34	26	16	0	0	8	54	17	12
2014	Library services	21	29	20	12	14	4	0	52	27	152
2014	Administration and operations	12	34	31	15	6	3	0	48	21	87
2014	Human resources	11	45	25	6	4	8	0	61	11	30
2014	Financial management	0	43	30	17	5	5	0	45	23	19
2014	Materiel management	13	43	27	11	5	0	0	56	16	17
2014	Information management	17	30	17	18	11	6	0	50	31	114
2014	Information technology	7	34	17	21	19	2	0	42	41	55
2014	Evaluation	13	60	13	7	7	0	0	73	13	15
2014	Other services to the public	17	19	30	11	18	6	0	38	30	38
2014	None of the above	18	26	19	17	10	9	1	48	31	135

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	4	45	30	10	4	7	0	52	16	27
2018	Communications or public affairs	11	27	23	32	7	0	0	38	39	30
2018	Access to information and privacy	43	30	11	4	0	12	0	83	5	28
2018	Library services	11	35	21	16	8	9	0	51	26	109
2018	Administration and operations	23	39	21	5	8	4	0	65	13	62
2018	Human resources	14	47	19	16	0	2	3	63	17	36
2018	Financial management	12	45	22	17	0	4	0	59	17	23
2018	Real property	24	28	37	12	0	0	0	51	12	10
2018	Materiel management	22	26	28	24	0	0	0	49	24	11
2018	Information management	19	36	22	16	4	3	0	56	21	59
2018	Information technology	21	31	18	12	7	11	0	58	21	58
2018	Policy	30	39	16	6	0	10	0	76	6	19
2018	Project management	19	44	13	10	13	0	0	63	24	30
2018	Other services to the public	14	40	20	10	8	8	0	59	20	36
2018	None of the above	15	36	19	11	10	10	0	57	23	82
2017	Client contact centre	8	33	37	13	5	5	0	43	19	39
2017	Communications or public affairs	14	30	30	11	6	9	0	48	19	34
2017	Access to information and privacy	26	15	16	20	0	20	3	54	26	26
2017	Library services	16	25	22	14	8	16	0	49	25	134
2017	Administration and operations	22	34	17	10	8	7	3	62	20	68
2017	Human resources	13	44	30	2	0	10	0	64	3	39
2017	Financial management	13	52	26	4	0	5	0	68	5	22
2017	Materiel management	25	30	27	18	0	0	0	56	18	12
2017	Information management	16	46	17	7	5	9	0	68	13	58
2017	Information technology	17	21	22	13	11	13	4	45	29	54
2017	Policy	31	57	0	13	0	0	0	87	13	16
2017	Project management	17	41	21	10	3	7	0	63	15	29
2017	Other services to the public	15	32	13	20	15	5	0	49	37	40
2017	None of the above	16	32	17	15	12	7	0	52	30	123
2014	Client contact centre	4	20	39	17	0	20	0	30	22	46
2014	Communications or public affairs	14	30	22	16	8	11	0	49	27	37
2014	Access to information and privacy	8	14	24	30	17	8	0	24	51	29
2014	Science and technology	16	26	25	16	0	9	8	51	19	12
2014	Library services	14	24	16	18	16	11	0	43	38	151
2014	Administration and operations	9	35	29	12	4	11	0	49	18	87
2014	Human resources	3	34	29	19	0	14	0	44	22	30
2014	Financial management	0	15	60	10	5	10	0	17	17	19
2014	Materiel management	20	18	50	7	5	0	0	38	12	17
2014	Information management	13	26	20	21	12	9	0	43	36	114
2014	Information technology	9	26	18	23	15	9	0	38	42	55
2014	Evaluation	7	60	13	7	7	7	0	71	14	15
2014	Other services to the public	14	11	22	20	24	9	0	27	48	38
2014	None of the above	12	22	22	16	16	11	1	39	36	135

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	46	24	11	4	3	0	60	15	27
2018	Communications or public affairs	11	38	14	14	17	7	0	53	33	29
2018	Access to information and privacy	51	36	11	3	0	0	0	86	3	28
2018	Library services	17	30	17	18	14	4	0	49	34	109
2018	Administration and operations	19	41	26	3	11	0	0	61	14	64
2018	Human resources	25	38	16	16	3	2	0	64	19	36
2018	Financial management	34	31	13	18	4	0	0	65	22	23
2018	Real property	24	28	28	21	0	0	0	51	21	10
2018	Materiel management	22	26	8	36	8	0	0	49	43	11
2018	Information management	15	46	17	10	10	1	0	62	20	60
2018	Information technology	22	24	33	9	10	2	0	47	19	59
2018	Policy	24	55	6	11	0	4	0	83	12	19
2018	Project management	22	40	21	3	13	0	0	63	17	30
2018	Other services to the public	21	29	21	13	10	5	0	53	25	36
2018	None of the above	14	36	24	13	10	4	0	52	24	82
2017	Client contact centre	10	47	26	10	5	2	0	58	15	39
2017	Communications or public affairs	14	40	26	9	9	0	3	55	18	35
2017	Access to information and privacy	31	34	20	7	0	7	0	71	8	26
2017	Library services	15	30	17	15	10	14	0	51	29	133
2017	Administration and operations	21	33	24	12	8	3	0	55	20	67
2017	Human resources	15	50	23	7	2	2	0	66	10	39
2017	Financial management	31	33	13	18	0	5	0	67	19	22
2017	Materiel management	17	31	25	18	9	0	0	48	27	12
2017	Information management	10	65	9	9	7	0	0	75	16	58
2017	Information technology	19	27	25	13	11	6	0	48	26	53
2017	Policy	31	50	13	6	0	0	0	81	6	16
2017	Project management	14	52	14	17	3	0	0	66	21	29
2017	Other services to the public	10	40	15	18	15	3	0	51	33	40
2017	None of the above	16	33	19	11	15	5	0	52	28	123
2014	Client contact centre	10	33	32	16	5	4	0	45	23	46
2014	Communications or public affairs	14	41	21	13	8	3	0	56	22	37
2014	Access to information and privacy	12	21	17	30	17	3	0	34	49	29
2014	Science and technology	16	34	34	8	8	0	0	50	16	12
2014	Library services	15	35	10	21	15	4	0	52	38	151
2014	Administration and operations	14	41	20	16	7	3	0	56	24	87
2014	Human resources	11	47	29	6	3	3	0	60	10	30
2014	Financial management	0	54	25	10	0	10	0	60	12	19
2014	Materiel management	7	46	34	7	5	0	0	53	12	16
2014	Information management	14	31	22	12	17	4	0	46	30	113
2014	Information technology	7	38	20	20	11	4	0	47	32	55
2014	Evaluation	7	53	20	13	7	0	0	60	20	15
2014	Other services to the public	11	28	19	15	24	3	0	40	40	38
2014	None of the above	15	29	21	15	14	7	0	47	31	135

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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	38	33	0	4	0	0	63	4	27
2018	Communications or public affairs	30	37	13	20	0	0	0	67	20	30
2018	Access to information and privacy	37	31	14	9	4	5	0	71	14	28
2018	Library services	24	43	10	11	11	0	0	68	22	109
2018	Administration and operations	46	27	13	6	9	0	0	72	15	64
2018	Human resources	32	39	3	21	5	0	0	71	27	36
2018	Financial management	30	40	17	9	4	0	0	70	13	23
2018	Real property	63	28	0	0	9	0	0	91	9	10
2018	Materiel management	39	26	27	8	0	0	0	65	8	11
2018	Information management	34	44	10	7	5	0	0	78	12	59
2018	Information technology	29	37	22	5	7	0	0	66	13	56
2018	Policy	45	28	16	11	0	0	0	73	11	19
2018	Project management	40	30	17	3	9	0	0	70	13	30
2018	Other services to the public	44	23	12	11	10	0	0	67	21	37
2018	None of the above	29	38	11	18	1	2	0	69	20	82
2017	Client contact centre	15	49	17	13	5	0	0	65	19	38
2017	Communications or public affairs	37	32	15	8	9	0	0	68	17	35
2017	Access to information and privacy	34	35	16	4	8	4	0	72	12	26
2017	Library services	26	41	14	13	5	0	1	68	18	134
2017	Administration and operations	41	34	15	3	7	0	0	75	11	68
2017	Human resources	28	28	22	19	0	2	0	58	20	39
2017	Financial management	29	36	18	13	4	0	0	65	17	22
2017	Materiel management	17	25	43	0	9	7	0	44	10	12
2017	Information management	36	40	12	5	7	0	0	76	12	58
2017	Information technology	24	27	18	19	9	2	0	52	29	54
2017	Policy	43	25	19	13	0	0	0	68	13	16
2017	Project management	38	42	7	7	3	0	3	83	10	29
2017	Other services to the public	30	32	12	10	15	0	0	62	25	40
2017	None of the above	25	36	14	11	14	0	0	61	24	123
2014	Client contact centre	31	32	22	8	7	0	0	62	15	46
2014	Communications or public affairs	49	32	3	13	3	0	0	81	16	37
2014	Access to information and privacy	7	41	25	20	3	3	0	50	24	29
2014	Science and technology	8	58	9	25	0	0	0	66	25	12
2014	Library services	25	38	18	11	8	0	1	63	19	152
2014	Administration and operations	33	32	14	14	6	1	0	66	20	87
2014	Human resources	18	29	26	21	6	0	0	47	28	30
2014	Financial management	10	64	21	5	0	0	0	74	5	19
2014	Materiel management	11	30	28	18	13	0	0	40	32	17
2014	Information management	29	34	17	9	10	1	0	63	20	114
2014	Information technology	17	36	22	15	11	0	0	53	25	55
2014	Evaluation	27	60	13	0	0	0	0	87	0	15
2014	Other services to the public	21	31	12	28	8	0	0	52	36	38
2014	None of the above	23	43	15	9	8	1	1	68	17	135

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	40	19	0	0	0	0	81	0	27
2018	Communications or public affairs	31	40	13	7	9	0	0	71	16	30
2018	Access to information and privacy	35	42	19	3	0	0	0	77	3	28
2018	Library services	35	43	14	5	3	0	0	78	8	108
2018	Administration and operations	43	40	7	3	6	0	0	84	9	64
2018	Human resources	43	37	7	11	3	0	0	80	13	36
2018	Financial management	22	65	9	4	0	0	0	87	4	23
2018	Real property	28	54	9	0	9	0	0	82	9	10
2018	Materiel management	54	28	0	9	9	0	0	83	17	10
2018	Information management	30	52	6	8	3	0	0	82	12	59
2018	Information technology	38	29	20	10	3	0	0	67	13	59
2018	Policy	51	39	5	6	0	0	0	89	6	19
2018	Project management	40	40	13	7	0	0	0	80	7	30
2018	Other services to the public	41	41	11	5	3	0	0	82	8	37
2018	None of the above	35	49	10	2	4	0	0	84	6	81
2017	Client contact centre	23	62	5	2	5	0	2	87	8	39
2017	Communications or public affairs	28	35	17	14	6	0	0	63	20	35
2017	Access to information and privacy	58	34	8	0	0	0	0	92	0	26
2017	Library services	38	43	8	9	1	0	0	81	11	134
2017	Administration and operations	31	44	15	6	3	0	1	76	9	68
2017	Human resources	32	48	15	5	0	0	0	80	5	39
2017	Financial management	31	52	13	4	0	0	0	83	4	22
2017	Materiel management	17	58	17	0	9	0	0	75	9	12
2017	Information management	38	52	7	3	0	0	0	89	3	58
2017	Information technology	16	50	13	13	6	2	0	68	19	54
2017	Policy	30	45	19	6	0	0	0	75	6	16
2017	Project management	28	49	10	7	7	0	0	76	14	29
2017	Other services to the public	35	50	7	5	3	0	0	85	7	40
2017	None of the above	33	45	9	9	4	0	0	78	13	123

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	10	26	18	19	0	24	3	50	26	27
2018	Communications or public affairs	14	23	13	17	23	3	7	41	44	30
2018	Access to information and privacy	13	30	9	7	3	34	4	68	17	28
2018	Library services	6	28	24	11	8	23	1	44	25	108
2018	Administration and operations	14	28	24	9	5	18	1	52	18	64
2018	Human resources	12	32	32	8	3	11	3	50	13	35
2018	Financial management	22	23	13	13	0	17	13	63	19	23
2018	Real property	37	21	33	9	0	0	0	58	9	10
2018	Materiel management	24	21	9	9	21	9	9	54	36	10
2018	Information management	17	22	9	13	5	27	6	59	27	60
2018	Information technology	19	25	25	14	7	9	2	49	23	59
2018	Policy	10	11	39	0	0	40	0	34	0	19
2018	Project management	11	14	29	16	10	17	3	31	33	30
2018	Other services to the public	5	19	18	35	3	18	2	30	48	37
2018	None of the above	16	22	28	14	3	17	0	46	21	81
2017	Client contact centre	2	28	21	8	7	25	8	45	23	39
2017	Communications or public affairs	8	14	20	18	20	15	6	28	47	35
2017	Access to information and privacy	15	8	11	20	8	38	0	37	45	26
2017	Library services	10	22	16	14	8	27	4	46	31	134
2017	Administration and operations	11	31	21	7	8	17	6	54	19	68
2017	Human resources	13	30	22	7	0	20	8	60	10	39
2017	Financial management	9	24	18	9	0	27	13	55	14	22
2017	Materiel management	8	35	8	18	18	7	7	50	41	12
2017	Information management	24	19	10	16	4	22	5	60	26	58
2017	Information technology	13	28	13	15	4	21	7	56	25	54
2017	Policy	25	12	19	0	6	25	12	59	10	16
2017	Project management	7	28	31	3	3	21	7	48	9	29
2017	Other services to the public	10	23	18	10	10	27	2	46	28	40
2017	None of the above	11	18	20	16	11	22	2	38	35	123
2014	Client contact centre	10	18	24	21	4	18	5	37	32	46
2014	Communications or public affairs	19	22	11	19	8	13	8	52	34	37
2014	Access to information and privacy	3	28	13	30	10	15	0	37	47	29
2014	Science and technology	16	16	35	0	9	24	0	42	12	12
2014	Library services	9	23	17	18	12	20	3	41	38	152
2014	Administration and operations	15	24	20	10	10	19	1	49	26	86
2014	Human resources	13	33	16	7	3	25	3	64	14	30
2014	Financial management	5	44	25	11	5	5	5	54	17	19
2014	Materiel management	18	12	32	13	7	18	0	37	24	17
2014	Information management	14	23	19	13	11	16	3	47	30	114
2014	Information technology	5	24	22	16	11	14	7	37	35	55
2014	Evaluation	7	27	20	13	0	27	7	50	20	15
2014	Other services to the public	14	24	15	21	5	19	2	48	34	38
2014	None of the above	15	21	14	20	9	18	4	46	36	135

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	38	26	0	0	0	0	74	0	27
2018	Communications or public affairs	46	40	3	3	7	0	0	87	10	30
2018	Access to information and privacy	33	39	5	4	13	5	0	77	18	28
2018	Library services	41	32	11	11	5	0	0	73	16	109
2018	Administration and operations	39	38	10	8	4	0	0	77	12	63
2018	Human resources	31	44	13	8	3	0	0	76	11	36
2018	Financial management	46	36	13	0	4	0	0	83	4	23
2018	Real property	72	9	9	9	0	0	0	82	9	10
2018	Materiel management	36	57	8	0	0	0	0	92	0	11
2018	Information management	39	40	12	5	2	0	1	81	7	60
2018	Information technology	41	39	13	7	0	0	0	80	7	59
2018	Policy	43	39	18	0	0	0	0	82	0	18
2018	Project management	60	26	14	0	0	0	0	86	0	30
2018	Other services to the public	55	19	13	8	5	0	0	74	13	37
2018	None of the above	48	36	11	2	0	1	1	86	2	82
2017	Client contact centre	21	59	13	2	2	2	0	81	5	39
2017	Communications or public affairs	34	43	11	3	9	0	0	78	11	35
2017	Access to information and privacy	37	35	15	8	0	4	0	76	8	26
2017	Library services	38	40	11	5	5	1	0	80	9	134
2017	Administration and operations	40	40	12	3	6	0	0	79	9	68
2017	Human resources	30	54	11	2	0	2	0	86	2	39
2017	Financial management	42	36	13	0	9	0	0	78	9	22
2017	Materiel management	23	33	17	27	0	0	0	57	27	12
2017	Information management	50	34	6	4	2	2	3	88	6	58
2017	Information technology	39	36	17	6	2	0	2	76	8	54
2017	Policy	68	26	0	6	0	0	0	94	6	16
2017	Project management	45	45	7	0	3	0	0	90	3	29
2017	Other services to the public	40	32	12	16	0	0	0	72	16	40
2017	None of the above	42	34	12	5	6	1	0	76	12	123
2014	Client contact centre	42	37	13	5	0	2	0	82	5	46
2014	Communications or public affairs	57	19	8	5	8	0	3	78	14	37
2014	Access to information and privacy	26	37	23	6	7	0	0	63	13	29
2014	Science and technology	42	8	34	0	8	0	8	54	9	12
2014	Library services	32	40	15	9	5	0	0	72	14	152
2014	Administration and operations	39	35	10	11	3	1	2	76	14	87
2014	Human resources	36	34	10	13	3	0	3	73	17	30
2014	Financial management	20	48	15	17	0	0	0	68	17	19
2014	Materiel management	34	23	25	5	13	0	0	57	18	17
2014	Information management	39	37	16	4	3	1	0	76	8	114
2014	Information technology	37	31	20	5	4	0	4	70	10	55
2014	Evaluation	47	40	7	7	0	0	0	87	7	15
2014	Other services to the public	38	28	15	8	9	0	2	67	17	38
2014	None of the above	41	29	13	9	6	1	1	71	15	135

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	29	36	27	0	0	0	9	71	0	11
2018	Library services	15	41	15	15	10	0	4	59	26	20
2018	Administration and operations	7	42	32	0	7	7	6	56	7	16
2018	Human resources	29	62	9	0	0	0	0	91	0	11
2018	Information technology	32	37	16	5	5	0	5	72	11	19
2018	None of the above	32	34	18	8	0	0	8	72	9	12
2017	Communications or public affairs	7	51	16	17	0	0	8	64	18	12
2017	Library services	14	41	18	14	0	9	4	63	16	22
2017	Administration and operations	14	55	0	7	9	0	16	82	18	13
2017	Human resources	31	38	8	0	0	8	15	90	0	13
2017	Financial management	26	47	9	0	0	18	0	89	0	11
2017	Information management	54	46	0	0	0	0	0	100	0	11
2017	Information technology	21	20	40	0	0	0	20	51	0	15
2017	None of the above	16	46	8	9	5	13	4	75	16	23
2014	Library services	36	43	14	7	0	0	0	78	7	14
2014	Administration and operations	25	40	24	0	5	5	0	69	6	20
2014	Human resources	20	61	20	0	0	0	0	80	0	10
2014	Information management	19	29	30	4	8	4	7	54	13	25
2014	Information technology	9	27	18	9	10	9	18	49	26	11
2014	None of the above	17	46	16	17	0	0	3	65	18	30

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	56	10	3	4	0	0	82	7	27
2018	Communications or public affairs	37	30	20	10	0	0	3	69	10	30
2018	Access to information and privacy	37	50	14	0	0	0	0	86	0	28
2018	Library services	27	60	7	5	1	0	0	87	6	109
2018	Administration and operations	26	49	9	15	1	0	0	75	16	64
2018	Human resources	24	51	8	14	3	0	0	75	17	35
2018	Financial management	31	51	13	4	0	0	0	82	4	23
2018	Real property	39	28	24	0	9	0	0	67	9	10
2018	Materiel management	34	58	0	0	8	0	0	92	8	11
2018	Information management	23	58	8	8	3	0	0	80	11	59
2018	Information technology	34	41	19	5	2	0	0	75	7	59
2018	Policy	51	37	12	0	0	0	0	88	0	19
2018	Project management	36	41	16	7	0	0	0	77	7	30
2018	Other services to the public	28	54	10	8	0	0	0	82	8	37
2018	None of the above	33	43	7	13	4	0	0	75	17	81
2017	Client contact centre	36	41	13	8	2	0	0	77	10	39
2017	Communications or public affairs	51	26	15	3	6	0	0	77	9	35
2017	Access to information and privacy	43	30	11	12	4	0	0	73	16	26
2017	Library services	34	45	9	8	2	1	1	81	11	133
2017	Administration and operations	38	43	10	4	3	0	1	82	7	68
2017	Human resources	28	39	11	12	8	0	2	68	21	39
2017	Financial management	42	30	18	9	0	0	0	73	9	22
2017	Materiel management	23	61	0	16	0	0	0	84	16	12
2017	Information management	37	43	8	12	0	0	0	80	12	58
2017	Information technology	24	39	17	11	10	0	0	63	20	54
2017	Policy	42	51	0	0	6	0	0	94	6	16
2017	Project management	38	45	3	14	0	0	0	83	14	29
2017	Other services to the public	26	44	10	15	5	0	0	70	20	40
2017	None of the above	21	51	11	13	3	0	1	73	16	122
2014	Client contact centre	18	50	19	13	0	0	0	69	13	46
2014	Communications or public affairs	44	35	14	5	3	0	0	78	8	37
2014	Access to information and privacy	33	30	10	24	3	0	0	63	27	29
2014	Science and technology	26	58	0	16	0	0	0	84	16	12
2014	Library services	29	47	9	9	4	0	2	77	14	152
2014	Administration and operations	33	40	10	11	4	0	2	74	15	87
2014	Human resources	24	52	18	6	0	0	0	76	6	30
2014	Financial management	21	62	5	6	5	0	0	83	11	19
2014	Materiel management	36	27	0	37	0	0	0	63	37	17
2014	Information management	30	43	9	12	5	0	0	73	18	114
2014	Information technology	18	42	13	24	2	0	2	61	26	55
2014	Evaluation	33	40	13	13	0	0	0	73	13	15
2014	Other services to the public	23	28	21	20	8	0	0	51	28	38
2014	None of the above	28	37	14	14	6	0	0	65	20	135

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	37	41	15	4	4	0	0	78	7	27
2018	Communications or public affairs	40	43	10	7	0	0	0	83	7	30
2018	Access to information and privacy	59	23	14	0	3	0	0	82	3	28
2018	Library services	47	40	7	5	2	0	0	87	7	109
2018	Administration and operations	36	51	7	5	1	0	0	87	6	63
2018	Human resources	37	42	13	5	3	0	0	79	8	36
2018	Financial management	53	38	9	0	0	0	0	91	0	23
2018	Real property	37	54	0	0	9	0	0	91	9	10
2018	Materiel management	39	35	18	0	8	0	0	74	8	11
2018	Information management	55	30	11	2	2	0	0	86	3	59
2018	Information technology	46	44	3	5	2	0	0	90	6	59
2018	Policy	25	64	11	0	0	0	0	89	0	19
2018	Project management	60	37	4	0	0	0	0	96	0	30
2018	Other services to the public	63	26	8	3	0	0	0	89	3	37
2018	None of the above	68	22	4	4	3	0	0	90	6	82
2017	Client contact centre	35	39	16	8	2	0	0	74	10	39
2017	Communications or public affairs	54	34	12	0	0	0	0	88	0	35
2017	Access to information and privacy	50	19	15	4	8	0	4	72	12	26
2017	Library services	49	42	5	4	0	0	0	91	4	134
2017	Administration and operations	41	43	9	6	0	0	0	85	6	67
2017	Human resources	43	45	12	0	0	0	0	88	0	39
2017	Financial management	50	45	5	0	0	0	0	95	0	22
2017	Materiel management	33	31	18	9	9	0	0	65	18	12
2017	Information management	52	31	13	5	0	0	0	82	5	58
2017	Information technology	35	47	9	6	2	2	0	83	8	54
2017	Policy	30	45	13	6	6	0	0	75	12	16
2017	Project management	52	44	3	0	0	0	0	97	0	29
2017	Other services to the public	49	30	15	5	0	0	0	79	5	40
2017	None of the above	56	28	9	4	3	0	0	83	8	123
2014	Client contact centre	31	50	14	2	2	0	0	81	4	46
2014	Communications or public affairs	44	46	8	3	0	0	0	89	3	37
2014	Access to information and privacy	34	48	3	7	8	0	0	82	15	29
2014	Science and technology	67	24	9	0	0	0	0	91	0	12
2014	Library services	43	40	8	4	6	0	0	82	10	152
2014	Administration and operations	36	45	8	6	4	0	1	82	10	87
2014	Human resources	50	31	13	6	0	0	0	81	6	30
2014	Financial management	20	41	28	5	6	0	0	61	11	19
2014	Materiel management	13	35	16	23	13	0	0	48	36	17
2014	Information management	42	31	16	7	5	0	0	72	12	114
2014	Information technology	31	42	17	9	2	0	0	73	11	55
2014	Evaluation	53	40	7	0	0	0	0	93	0	15
2014	Other services to the public	44	25	10	12	9	0	0	70	21	38
2014	None of the above	50	34	5	3	7	1	0	85	9	135

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	45	4	7	5	0	0	84	12	26
2018	Communications or public affairs	37	53	3	7	0	0	0	90	7	30
2018	Access to information and privacy	59	27	11	3	0	0	0	86	3	28
2018	Library services	47	38	7	4	4	0	0	85	8	107
2018	Administration and operations	39	42	10	9	0	0	0	81	9	62
2018	Human resources	42	50	8	0	0	0	0	92	0	36
2018	Financial management	56	39	5	0	0	0	0	95	0	22
2018	Real property	42	49	0	0	9	0	0	91	9	10
2018	Materiel management	39	53	0	0	8	0	0	92	8	11
2018	Information management	52	33	10	3	2	0	0	85	5	58
2018	Information technology	49	38	8	3	2	0	0	87	5	58
2018	Policy	36	53	5	6	0	0	0	89	6	18
2018	Project management	63	30	4	4	0	0	0	93	4	30
2018	Other services to the public	57	35	8	0	0	0	0	92	0	37
2018	None of the above	62	27	4	5	3	0	0	88	7	81
2017	Client contact centre	49	33	8	5	5	0	0	82	10	39
2017	Communications or public affairs	68	23	9	0	0	0	0	91	0	35
2017	Access to information and privacy	53	27	8	8	0	0	4	83	8	26
2017	Library services	57	38	1	4	0	0	0	95	4	134
2017	Administration and operations	49	37	9	5	0	0	0	86	5	67
2017	Human resources	50	45	5	0	0	0	0	95	0	39
2017	Financial management	41	55	0	4	0	0	0	96	4	22
2017	Materiel management	34	39	18	9	0	0	0	73	9	12
2017	Information management	52	35	4	5	4	0	0	88	9	57
2017	Information technology	48	36	7	4	5	0	0	84	9	54
2017	Policy	36	32	19	13	0	0	0	68	13	16
2017	Project management	49	48	0	3	0	0	0	97	3	29
2017	Other services to the public	46	36	13	5	0	0	0	82	5	40
2017	None of the above	55	31	6	5	3	0	0	86	8	123
2014	Client contact centre	33	42	11	10	2	2	0	76	12	46
2014	Communications or public affairs	52	43	3	3	0	0	0	95	3	37
2014	Access to information and privacy	41	38	11	3	7	0	0	79	10	29
2014	Science and technology	59	25	8	8	0	0	0	84	8	12
2014	Library services	46	34	7	7	5	0	0	80	12	152
2014	Administration and operations	39	47	5	4	4	0	0	86	9	87
2014	Human resources	50	43	6	0	0	0	0	94	0	30
2014	Financial management	30	65	5	0	0	0	0	95	0	19
2014	Materiel management	18	35	20	13	13	0	0	53	27	17
2014	Information management	46	35	7	6	6	0	0	81	12	114
2014	Information technology	36	45	7	11	0	0	0	81	11	55
2014	Evaluation	67	33	0	0	0	0	0	100	0	15
2014	Other services to the public	39	39	10	2	10	0	0	78	12	38
2014	None of the above	53	31	6	3	4	1	1	86	8	135

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	46	16	14	4	0	0	67	18	27
2018	Communications or public affairs	7	35	35	14	10	0	0	41	23	29
2018	Access to information and privacy	41	35	3	4	7	10	0	85	12	28
2018	Library services	12	35	23	16	11	3	0	49	28	109
2018	Administration and operations	23	41	21	5	11	0	0	63	15	63
2018	Human resources	17	56	19	6	3	0	0	72	8	35
2018	Financial management	13	45	25	9	4	4	0	60	13	23
2018	Real property	28	51	9	12	0	0	0	79	12	10
2018	Materiel management	42	18	24	16	0	0	0	60	16	11
2018	Information management	26	45	17	8	2	3	0	73	10	60
2018	Information technology	19	42	25	7	5	2	0	62	12	59
2018	Policy	32	46	6	6	0	10	0	87	7	18
2018	Project management	42	24	14	14	3	4	0	69	17	30
2018	Other services to the public	23	41	16	3	16	3	0	65	19	36
2018	None of the above	24	41	10	12	7	4	1	69	20	82
2017	Client contact centre	16	54	18	2	7	2	0	71	10	39
2017	Communications or public affairs	25	52	14	0	6	3	0	80	6	35
2017	Access to information and privacy	34	24	8	19	8	7	0	62	29	26
2017	Library services	17	34	16	14	13	5	0	54	29	134
2017	Administration and operations	45	30	18	6	1	0	0	74	8	68
2017	Human resources	23	39	21	12	0	2	2	65	13	39
2017	Financial management	18	56	22	4	0	0	0	74	4	22
2017	Materiel management	23	50	18	0	9	0	0	73	9	12
2017	Information management	28	31	17	12	7	5	0	62	20	58
2017	Information technology	18	33	26	15	4	4	0	54	19	54
2017	Policy	42	32	12	13	0	0	0	75	13	16
2017	Project management	21	45	17	10	7	0	0	66	17	29
2017	Other services to the public	12	43	5	10	25	5	0	58	37	40
2017	None of the above	21	30	16	18	12	3	1	53	30	123
2014	Client contact centre	19	36	22	14	5	4	0	57	20	46
2014	Communications or public affairs	41	32	13	3	5	5	0	77	9	37
2014	Access to information and privacy	11	30	16	13	17	10	3	47	34	29
2014	Science and technology	16	43	25	0	0	16	0	70	0	12
2014	Library services	16	32	18	12	15	5	2	52	29	151
2014	Administration and operations	30	31	24	9	2	4	0	64	11	86
2014	Human resources	21	55	14	6	0	3	0	79	7	30
2014	Financial management	20	54	15	5	0	5	0	78	6	19
2014	Materiel management	30	21	16	13	7	7	7	58	23	17
2014	Information management	23	36	18	8	8	5	2	63	17	114
2014	Information technology	9	40	18	22	9	0	2	50	31	55
2014	Evaluation	20	47	7	13	7	7	0	71	21	15
2014	Other services to the public	22	23	13	12	30	0	0	45	42	38
2014	None of the above	20	28	15	14	11	7	4	54	28	135

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	30	26	15	14	0	0	45	29	27
2018	Communications or public affairs	14	24	20	21	10	7	3	42	35	29
2018	Access to information and privacy	40	30	5	6	14	5	0	73	21	28
2018	Library services	13	26	14	21	24	1	2	40	46	109
2018	Administration and operations	12	29	22	18	15	3	0	43	34	63
2018	Human resources	0	29	24	19	23	0	6	30	44	35
2018	Financial management	17	13	12	27	30	0	0	30	57	23
2018	Real property	18	18	18	35	9	0	0	37	45	10
2018	Materiel management	19	22	35	16	0	0	8	45	17	11
2018	Information management	13	41	15	18	10	3	0	56	29	60
2018	Information technology	20	25	14	25	8	4	3	49	36	59
2018	Policy	27	47	10	11	0	4	0	78	12	18
2018	Project management	19	37	20	11	9	0	3	58	21	30
2018	Other services to the public	16	33	14	11	24	0	2	50	36	37
2018	None of the above	18	32	21	15	11	0	2	52	26	82
2017	Client contact centre	10	40	21	13	13	2	2	52	27	39
2017	Communications or public affairs	17	41	9	14	9	8	3	65	25	35
2017	Access to information and privacy	18	20	27	16	16	0	3	39	32	26
2017	Library services	10	19	17	20	25	5	4	32	49	134
2017	Administration and operations	20	25	19	20	10	3	3	48	32	68
2017	Human resources	10	33	10	28	14	0	5	46	44	39
2017	Financial management	16	23	22	22	9	0	8	42	34	22
2017	Materiel management	17	8	31	27	18	0	0	24	44	12
2017	Information management	12	31	16	24	15	2	0	44	40	58
2017	Information technology	11	22	13	30	18	4	2	36	51	54
2017	Policy	18	32	31	13	6	0	0	50	19	16
2017	Project management	24	35	7	7	14	10	3	69	23	29
2017	Other services to the public	12	26	25	8	30	0	0	37	38	40
2017	None of the above	10	24	17	20	22	3	3	37	45	123
2014	Client contact centre	8	31	27	15	12	4	4	43	29	46
2014	Communications or public affairs	19	27	19	19	8	3	5	50	30	37
2014	Access to information and privacy	14	24	18	6	24	7	7	43	36	29
2014	Science and technology	16	17	25	17	0	8	17	44	23	12
2014	Library services	14	16	13	18	25	6	7	34	50	151
2014	Administration and operations	18	27	17	11	21	4	2	48	34	87
2014	Human resources	8	41	25	6	10	0	10	55	18	30
2014	Financial management	0	16	59	5	15	5	0	17	21	19
2014	Materiel management	0	27	18	7	41	0	7	29	51	17
2014	Information management	21	20	17	17	22	1	2	42	41	114
2014	Information technology	4	22	25	14	27	4	4	28	45	55
2014	Evaluation	13	40	13	20	7	0	7	57	28	15
2014	Other services to the public	8	15	18	16	37	3	2	24	56	38
2014	None of the above	19	22	17	14	18	5	5	45	36	135

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	55	15	4	4	0	0	78	8	27
2018	Communications or public affairs	27	53	7	9	3	0	0	81	13	30
2018	Access to information and privacy	40	30	24	7	0	0	0	69	7	28
2018	Library services	26	40	13	10	12	0	0	66	22	109
2018	Administration and operations	43	35	7	12	2	0	0	79	15	64
2018	Human resources	19	50	18	11	3	0	0	69	13	36
2018	Financial management	37	49	5	5	5	0	0	86	9	22
2018	Real property	63	18	9	0	9	0	0	82	9	10
2018	Materiel management	19	49	16	16	0	0	0	69	16	11
2018	Information management	28	53	8	5	5	2	0	82	10	60
2018	Information technology	32	44	19	2	4	0	0	75	5	57
2018	Policy	43	40	18	0	0	0	0	82	0	18
2018	Project management	55	38	4	0	3	0	0	93	3	30
2018	Other services to the public	34	35	8	18	5	0	0	68	24	36
2018	None of the above	30	41	16	7	5	1	0	72	12	81
2017	Client contact centre	18	46	16	13	7	0	0	64	20	39
2017	Communications or public affairs	37	34	6	11	12	0	0	71	23	35
2017	Access to information and privacy	50	24	19	8	0	0	0	73	8	26
2017	Library services	26	48	11	11	3	1	0	75	14	133
2017	Administration and operations	38	42	10	3	6	0	0	80	9	67
2017	Human resources	23	57	15	2	0	0	2	82	2	39
2017	Financial management	36	42	22	0	0	0	0	78	0	22
2017	Materiel management	25	57	18	0	0	0	0	82	0	12
2017	Information management	33	50	7	5	5	0	0	83	10	58
2017	Information technology	32	39	15	9	4	2	0	72	13	54
2017	Policy	42	19	26	13	0	0	0	61	13	16
2017	Project management	31	59	7	3	0	0	0	90	3	29
2017	Other services to the public	32	24	15	13	13	0	3	58	26	40
2017	None of the above	30	41	11	8	9	0	1	72	17	123
2014	Client contact centre	17	39	17	24	0	3	0	58	25	46
2014	Communications or public affairs	28	46	8	16	3	0	0	73	19	37
2014	Access to information and privacy	7	62	3	10	14	0	3	71	25	29
2014	Science and technology	32	35	16	17	0	0	0	67	17	12
2014	Library services	17	39	15	18	8	0	2	58	27	152
2014	Administration and operations	32	39	15	14	1	0	0	71	15	87
2014	Human resources	14	59	16	10	0	0	0	73	10	30
2014	Financial management	15	59	21	5	0	0	0	74	5	19
2014	Materiel management	11	64	7	12	7	0	0	75	18	17
2014	Information management	22	41	14	11	10	1	2	64	22	114
2014	Information technology	20	45	22	9	4	0	0	66	13	55
2014	Evaluation	27	67	7	0	0	0	0	93	0	15
2014	Other services to the public	25	29	12	19	16	0	0	54	34	38
2014	None of the above	28	39	17	8	6	1	1	68	15	134

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	47	26	0	4	0	0	70	4	26
2018	Communications or public affairs	43	34	10	6	7	0	0	77	13	29
2018	Access to information and privacy	47	26	16	7	4	0	0	74	11	28
2018	Library services	30	35	18	7	9	0	0	65	16	109
2018	Administration and operations	47	32	10	5	6	0	0	78	12	63
2018	Human resources	35	46	8	8	3	0	0	81	11	35
2018	Financial management	36	50	9	5	0	0	0	86	5	22
2018	Real property	39	51	0	0	9	0	0	91	9	10
2018	Materiel management	30	47	15	8	0	0	0	77	8	11
2018	Information management	37	42	10	9	2	0	0	79	10	59
2018	Information technology	37	37	23	2	2	0	0	74	4	57
2018	Policy	35	44	17	4	0	0	0	79	4	19
2018	Project management	49	40	11	0	0	0	0	89	0	30
2018	Other services to the public	40	22	15	13	10	0	0	61	23	37
2018	None of the above	36	35	17	5	5	3	0	73	10	82
2017	Client contact centre	20	46	21	5	7	0	0	66	13	39
2017	Communications or public affairs	39	28	15	3	12	0	3	70	15	35
2017	Access to information and privacy	42	31	12	0	7	0	7	79	8	26
2017	Library services	27	47	12	8	5	1	1	75	13	133
2017	Administration and operations	42	40	9	0	8	0	1	83	8	67
2017	Human resources	23	54	18	2	0	0	2	79	2	39
2017	Financial management	56	26	18	0	0	0	0	82	0	22
2017	Materiel management	34	39	27	0	0	0	0	73	0	12
2017	Information management	46	35	14	2	3	0	0	81	5	58
2017	Information technology	32	38	17	9	4	0	0	70	13	53
2017	Policy	30	51	6	13	0	0	0	81	13	16
2017	Project management	48	35	14	0	3	0	0	83	3	29
2017	Other services to the public	35	32	13	10	10	0	0	67	20	40
2017	None of the above	33	39	13	5	10	1	0	73	15	123
2014	Client contact centre	37	23	29	8	0	0	3	61	8	46
2014	Communications or public affairs	46	27	11	13	3	0	0	73	16	37
2014	Access to information and privacy	21	38	20	3	10	3	4	64	14	29
2014	Science and technology	41	51	8	0	0	0	0	92	0	12
2014	Library services	22	37	19	13	7	0	1	60	21	152
2014	Administration and operations	38	36	17	8	1	0	0	74	9	85
2014	Human resources	21	50	23	6	0	0	0	71	6	30
2014	Financial management	26	44	31	0	0	0	0	69	0	19
2014	Materiel management	12	39	25	18	7	0	0	50	25	17
2014	Information management	33	35	16	9	7	0	0	68	16	114
2014	Information technology	26	34	18	11	11	0	0	60	22	55
2014	Evaluation	40	53	7	0	0	0	0	93	0	15
2014	Other services to the public	22	41	16	8	13	0	0	63	21	38
2014	None of the above	37	35	13	10	3	1	1	74	13	135

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	56	15	0	4	0	0	81	4	27
2018	Communications or public affairs	37	34	13	10	6	0	0	71	16	30
2018	Access to information and privacy	41	47	9	3	0	0	0	88	3	27
2018	Library services	26	44	14	14	2	1	0	70	16	108
2018	Administration and operations	32	48	10	5	6	0	0	80	11	64
2018	Human resources	25	44	15	13	3	0	0	69	16	36
2018	Financial management	38	44	14	0	5	0	0	81	5	21
2018	Real property	63	28	0	9	0	0	0	91	9	10
2018	Materiel management	50	23	19	8	0	0	0	73	8	11
2018	Information management	32	51	12	4	2	0	0	83	5	60
2018	Information technology	32	54	7	5	2	0	0	86	7	57
2018	Policy	40	45	15	0	0	0	0	85	0	19
2018	Project management	40	42	18	0	0	0	0	82	0	29
2018	Other services to the public	44	29	20	3	5	0	0	73	8	36
2018	None of the above	26	47	17	5	4	0	1	74	9	81
2017	Client contact centre	18	57	20	5	0	0	0	75	5	39
2017	Communications or public affairs	34	38	15	8	6	0	0	71	14	35
2017	Access to information and privacy	42	23	20	12	4	0	0	64	16	26
2017	Library services	27	48	14	7	2	0	1	76	10	133
2017	Administration and operations	39	42	11	2	6	0	0	81	8	67
2017	Human resources	23	52	12	12	0	0	0	75	12	39
2017	Financial management	44	47	5	4	0	0	0	91	4	22
2017	Materiel management	34	59	7	0	0	0	0	93	0	12
2017	Information management	42	43	10	4	2	0	0	84	5	58
2017	Information technology	32	31	21	11	4	0	2	64	15	54
2017	Policy	24	63	0	0	6	6	0	93	7	16
2017	Project management	39	51	3	0	3	0	3	93	4	29
2017	Other services to the public	30	27	15	22	5	0	0	57	28	40
2017	None of the above	31	43	10	6	6	3	1	77	13	123
2014	Client contact centre	22	41	20	15	0	2	0	64	15	46
2014	Communications or public affairs	46	29	11	8	5	0	0	76	13	37
2014	Access to information and privacy	12	45	20	17	6	0	0	57	23	29
2014	Science and technology	42	42	8	8	0	0	0	84	8	12
2014	Library services	26	38	19	9	6	1	1	65	15	152
2014	Administration and operations	33	44	9	10	2	1	0	78	13	87
2014	Human resources	9	46	26	15	4	0	0	55	19	30
2014	Financial management	15	69	16	0	0	0	0	84	0	19
2014	Materiel management	17	29	16	25	0	0	13	53	29	17
2014	Information management	34	44	11	5	6	0	0	78	11	114
2014	Information technology	20	42	24	11	4	0	0	62	14	55
2014	Evaluation	40	53	7	0	0	0	0	93	0	15
2014	Other services to the public	30	34	20	8	8	0	0	64	16	38
2014	None of the above	30	37	16	10	5	1	1	68	16	135

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	48	31	4	0	0	0	65	4	27
2018	Communications or public affairs	21	52	24	0	3	0	0	73	3	29
2018	Access to information and privacy	32	33	12	9	4	5	3	72	15	28
2018	Library services	17	35	22	9	8	9	1	57	19	109
2018	Administration and operations	23	40	22	5	6	4	0	66	11	64
2018	Human resources	22	56	14	6	0	3	0	80	6	35
2018	Financial management	18	47	22	4	4	4	0	68	9	23
2018	Materiel management	30	22	31	8	0	0	8	57	9	11
2018	Information management	18	50	17	8	2	5	0	72	10	60
2018	Information technology	22	47	22	4	2	2	2	72	5	59
2018	Policy	27	63	10	0	0	0	0	90	0	18
2018	Project management	37	43	18	0	3	0	0	79	3	29
2018	Other services to the public	26	32	24	10	8	0	0	58	18	37
2018	None of the above	18	48	19	5	6	2	1	69	11	82
2017	Client contact centre	7	51	26	8	0	8	0	63	8	38
2017	Communications or public affairs	34	40	9	9	9	0	0	74	17	35
2017	Access to information and privacy	26	32	24	4	7	4	3	62	12	26
2017	Library services	13	42	22	10	5	7	1	60	17	134
2017	Administration and operations	20	47	22	0	8	3	0	69	8	68
2017	Human resources	16	63	16	3	2	0	0	79	5	39
2017	Financial management	18	56	17	4	0	5	0	77	5	22
2017	Materiel management	25	41	18	0	0	16	0	79	0	12
2017	Information management	20	52	14	5	3	3	2	76	9	58
2017	Information technology	21	37	19	5	9	7	2	63	16	54
2017	Policy	42	39	19	0	0	0	0	81	0	16
2017	Project management	17	62	17	0	3	0	0	80	3	29
2017	Other services to the public	22	33	20	12	8	5	0	57	21	40
2017	None of the above	19	43	19	11	6	2	1	64	17	123

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	46	14	4	4	0	0	79	8	27
2018	Communications or public affairs	43	54	3	0	0	0	0	97	0	30
2018	Access to information and privacy	39	52	3	3	0	0	3	93	3	28
2018	Library services	47	32	8	7	5	1	0	80	12	109
2018	Administration and operations	56	27	8	2	7	0	0	83	9	64
2018	Human resources	30	40	8	16	5	0	0	71	21	36
2018	Financial management	45	46	9	0	0	0	0	91	0	22
2018	Real property	61	30	0	9	0	0	0	91	9	10
2018	Materiel management	50	19	23	0	8	0	0	69	8	11
2018	Information management	53	37	9	2	0	0	0	89	2	59
2018	Information technology	50	33	9	5	2	2	0	84	7	57
2018	Policy	62	34	4	0	0	0	0	96	0	19
2018	Project management	56	23	14	7	0	0	0	79	7	30
2018	Other services to the public	46	25	13	11	5	0	0	71	16	36
2018	None of the above	51	31	10	2	1	4	0	86	4	82
2017	Client contact centre	30	54	8	5	0	0	3	87	5	39
2017	Communications or public affairs	54	22	12	6	6	0	0	76	12	35
2017	Access to information and privacy	41	23	12	8	8	0	8	70	17	26
2017	Library services	47	33	9	4	3	2	1	83	7	134
2017	Administration and operations	53	28	9	5	4	0	0	82	9	67
2017	Human resources	31	40	12	7	5	0	5	75	13	39
2017	Financial management	61	34	5	0	0	0	0	95	0	22
2017	Materiel management	52	31	8	0	9	0	0	83	9	12
2017	Information management	62	28	7	2	2	0	0	89	3	58
2017	Information technology	43	37	13	2	3	0	2	81	5	54
2017	Policy	44	37	0	0	13	0	6	86	14	16
2017	Project management	59	34	7	0	0	0	0	93	0	29
2017	Other services to the public	40	35	10	13	2	0	0	75	15	40
2017	None of the above	47	27	11	9	3	2	1	76	12	123
2014	Client contact centre	30	45	13	7	5	0	0	75	12	46
2014	Communications or public affairs	49	37	8	3	3	0	0	86	5	37
2014	Access to information and privacy	27	35	20	14	0	4	0	65	14	29
2014	Science and technology	75	16	9	0	0	0	0	91	0	12
2014	Library services	35	34	18	6	6	0	1	70	12	152
2014	Administration and operations	47	33	10	7	2	0	0	80	9	86
2014	Human resources	35	52	10	3	0	0	0	87	3	30
2014	Financial management	35	59	0	6	0	0	0	94	6	19
2014	Materiel management	22	48	16	7	7	0	0	70	13	17
2014	Information management	44	29	14	7	3	2	2	75	11	114
2014	Information technology	38	33	15	5	7	0	2	72	13	55
2014	Evaluation	67	20	13	0	0	0	0	87	0	15
2014	Other services to the public	37	31	12	7	11	0	2	70	18	38
2014	None of the above	33	38	11	10	4	2	2	74	14	135

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	46	20	27	7	0	0	0	67	7	27
2018	Communications or public affairs	46	33	13	7	0	0	0	80	7	30
2018	Access to information and privacy	55	22	13	7	3	0	0	77	10	28
2018	Library services	49	29	10	6	6	0	0	78	12	109
2018	Administration and operations	38	44	11	5	3	0	0	82	8	64
2018	Human resources	13	28	27	25	8	0	0	40	33	36
2018	Financial management	55	22	4	19	0	0	0	77	19	22
2018	Real property	24	58	9	9	0	0	0	82	9	10
2018	Materiel management	60	32	8	0	0	0	0	92	0	11
2018	Information management	44	45	4	5	0	2	0	90	5	60
2018	Information technology	41	39	17	3	0	0	0	80	3	59
2018	Policy	42	58	0	0	0	0	0	100	0	19
2018	Project management	31	52	10	7	0	0	0	83	7	29
2018	Other services to the public	55	32	2	5	5	0	0	87	10	37
2018	None of the above	50	27	11	4	4	3	1	81	7	82
2017	Client contact centre	48	45	3	2	0	0	2	95	2	39
2017	Communications or public affairs	37	40	17	6	0	0	0	77	6	35
2017	Access to information and privacy	39	22	24	0	8	0	8	66	9	26
2017	Library services	52	28	9	6	2	0	2	82	9	134
2017	Administration and operations	46	40	12	1	0	0	0	87	1	68
2017	Human resources	28	25	17	22	7	0	0	54	29	39
2017	Financial management	33	44	19	4	0	0	0	77	4	21
2017	Materiel management	68	25	8	0	0	0	0	92	0	12
2017	Information management	52	36	7	3	0	2	0	89	3	58
2017	Information technology	59	24	15	0	2	0	0	83	2	54
2017	Policy	49	39	12	0	0	0	0	88	0	16
2017	Project management	63	34	4	0	0	0	0	96	0	29
2017	Other services to the public	49	29	10	2	7	0	2	81	10	40
2017	None of the above	42	41	7	3	5	0	2	85	8	123
2014	Client contact centre	44	35	15	6	0	0	0	79	6	46
2014	Communications or public affairs	46	30	14	11	0	0	0	76	11	37
2014	Access to information and privacy	38	20	28	3	0	0	10	65	4	29
2014	Science and technology	68	24	0	0	0	8	0	100	0	12
2014	Library services	46	39	10	2	4	0	0	84	6	152
2014	Administration and operations	40	32	16	7	3	1	1	74	10	87
2014	Human resources	20	39	15	19	6	0	0	60	25	30
2014	Financial management	38	46	16	0	0	0	0	84	0	19
2014	Materiel management	62	23	5	5	0	0	5	90	5	17
2014	Information management	48	34	12	2	0	0	3	85	2	114
2014	Information technology	40	37	15	4	5	0	0	76	9	55
2014	Evaluation	60	33	7	0	0	0	0	93	0	15
2014	Other services to the public	41	32	22	5	0	0	0	73	5	38
2014	None of the above	41	37	13	5	2	1	1	80	7	135

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Client contact centre	35	43	22	26
2018	Communications or public affairs	19	39	41	30
2018	Access to information and privacy	25	27	49	28
2018	Library services	15	45	40	108
2018	Administration and operations	17	44	39	63
2018	Human resources	34	29	36	36
2018	Financial management	22	61	18	23
2018	Real property	9	39	51	10
2018	Materiel management	19	63	18	11
2018	Information management	15	56	29	60
2018	Information technology	15	50	34	58
2018	Policy	24	33	44	18
2018	Project management	24	42	34	30
2018	Other services to the public	8	35	57	37
2018	None of the above	22	52	25	82
2017	Client contact centre	15	54	31	39
2017	Communications or public affairs	17	52	31	35
2017	Access to information and privacy	16	38	46	26
2017	Library services	14	54	32	134
2017	Administration and operations	21	44	35	68
2017	Human resources	25	48	27	39
2017	Financial management	22	47	31	22
2017	Materiel management	9	48	43	12
2017	Information management	19	54	27	58
2017	Information technology	24	42	34	54
2017	Policy	37	38	25	16
2017	Project management	20	39	41	29
2017	Other services to the public	15	50	35	40
2017	None of the above	19	44	37	123
2014	Client contact centre	23	51	26	46
2014	Communications or public affairs	21	43	35	37
2014	Access to information and privacy	41	27	31	29
2014	Science and technology	25	57	18	12
2014	Library services	23	43	34	152
2014	Administration and operations	35	38	27	87
2014	Human resources	29	54	17	30
2014	Financial management	45	30	25	19
2014	Materiel management	57	16	28	17
2014	Information management	29	45	26	114
2014	Information technology	11	44	46	55
2014	Evaluation	33	47	20	15
2014	Other services to the public	23	33	44	38
2014	None of the above	27	39	35	135

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Library services	33	29	20	0	0	18	17
2018	Administration and operations	9	37	35	10	0	8	10
2018	Human resources	28	16	56	0	0	0	12
2018	None of the above	16	33	24	5	10	11	18
2017	Library services	42	15	17	5	16	5	19
2017	Administration and operations	37	28	21	0	14	0	14
2017	Human resources	21	10	39	0	30	0	10
2017	Information management	26	18	47	0	10	0	11
2017	Information technology	23	15	54	0	8	0	13
2017	None of the above	18	22	21	12	18	9	23
2014	Client contact centre	29	41	29	0	9999	0	10
2014	Access to information and privacy	41	0	40	0	9999	19	12
2014	Library services	8	19	23	25	9999	26	33
2014	Administration and operations	9	31	35	3	9999	21	31
2014	Information management	22	8	38	6	9999	27	32
2014	None of the above	23	26	32	3	9999	17	37

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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	59	38	4	0	0	0	0	96	0	27
2018	Communications or public affairs	43	50	7	0	0	0	0	93	0	30
2018	Access to information and privacy	72	28	0	0	0	0	0	100	0	28
2018	Library services	48	40	6	5	1	0	0	88	6	109
2018	Administration and operations	56	34	8	2	0	0	0	90	2	64
2018	Human resources	42	46	7	5	0	0	0	88	5	36
2018	Financial management	33	54	13	0	0	0	0	87	0	22
2018	Real property	49	33	9	0	9	0	0	82	9	10
2018	Materiel management	38	54	0	8	0	0	0	92	8	11
2018	Information management	50	39	9	0	2	0	0	89	2	60
2018	Information technology	49	34	14	2	2	0	0	83	4	58
2018	Policy	56	44	0	0	0	0	0	100	0	19
2018	Project management	60	34	0	3	0	0	3	97	3	30
2018	Other services to the public	55	37	5	2	0	0	0	92	2	37
2018	None of the above	55	30	6	8	1	0	0	85	9	82
2017	Client contact centre	35	55	2	8	0	0	0	90	8	39
2017	Communications or public affairs	37	41	12	6	3	3	0	79	9	35
2017	Access to information and privacy	66	19	8	4	4	0	0	84	8	26
2017	Library services	48	37	10	3	1	1	0	86	4	134
2017	Administration and operations	44	36	7	6	4	0	3	82	10	68
2017	Human resources	40	55	5	0	0	0	0	95	0	39
2017	Financial management	39	52	5	4	0	0	0	91	4	22
2017	Materiel management	43	57	0	0	0	0	0	100	0	12
2017	Information management	46	38	11	4	2	0	0	84	5	58
2017	Information technology	43	35	11	6	4	2	0	79	9	54
2017	Policy	31	38	19	12	0	0	0	68	12	16
2017	Project management	52	34	7	3	3	0	0	86	7	29
2017	Other services to the public	50	38	10	0	3	0	0	88	3	40
2017	None of the above	41	43	8	4	2	1	0	85	6	123
2014	Client contact centre	31	49	14	5	2	0	0	79	7	46
2014	Communications or public affairs	49	40	3	5	3	0	0	89	8	37
2014	Access to information and privacy	36	47	6	7	0	3	0	86	7	29
2014	Science and technology	42	50	8	0	0	0	0	92	0	12
2014	Library services	40	42	9	6	3	1	0	83	8	152
2014	Administration and operations	44	42	8	5	0	1	0	87	5	87
2014	Human resources	37	49	10	4	0	0	0	87	4	30
2014	Financial management	10	62	23	5	0	0	0	72	5	19
2014	Materiel management	43	39	12	7	0	0	0	82	7	17
2014	Information management	45	38	12	2	3	0	1	84	4	114
2014	Information technology	31	54	7	5	2	0	0	86	7	55
2014	Evaluation	53	27	20	0	0	0	0	80	0	15
2014	Other services to the public	29	54	7	5	0	2	3	87	5	38
2014	None of the above	48	39	6	4	2	1	0	87	7	135

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	31	46	19	0	4	0	0	77	4	27
2018	Communications or public affairs	18	65	14	3	0	0	0	83	3	29
2018	Access to information and privacy	58	36	6	0	0	0	0	94	0	28
2018	Library services	28	43	22	4	3	1	0	72	6	109
2018	Administration and operations	37	46	14	3	0	0	0	83	3	63
2018	Human resources	32	56	11	0	0	0	0	89	0	34
2018	Financial management	34	36	17	9	0	4	0	74	9	23
2018	Real property	18	51	21	9	0	0	0	70	9	10
2018	Materiel management	30	30	24	16	0	0	0	60	16	11
2018	Information management	36	47	7	8	2	0	0	83	10	59
2018	Information technology	34	34	18	12	2	0	0	68	14	59
2018	Policy	43	51	0	6	0	0	0	94	6	18
2018	Project management	56	23	17	3	0	0	0	80	3	30
2018	Other services to the public	34	37	13	10	3	2	0	73	14	36
2018	None of the above	27	54	8	8	1	3	0	83	9	79
2017	Client contact centre	21	51	27	0	0	0	0	73	0	37
2017	Communications or public affairs	25	57	9	3	6	0	0	82	9	35
2017	Access to information and privacy	50	31	8	4	0	7	0	87	4	26
2017	Library services	27	48	9	10	3	3	0	77	13	132
2017	Administration and operations	34	38	19	3	3	3	0	74	6	68
2017	Human resources	35	58	2	2	0	2	0	95	2	39
2017	Financial management	32	41	18	4	0	5	0	77	5	22
2017	Materiel management	32	32	18	18	0	0	0	65	18	12
2017	Information management	29	53	14	2	2	0	0	82	4	58
2017	Information technology	34	44	9	9	4	0	0	78	13	54
2017	Policy	55	45	0	0	0	0	0	100	0	16
2017	Project management	45	34	18	3	0	0	0	79	3	29
2017	Other services to the public	27	48	15	5	5	0	0	75	10	40
2017	None of the above	23	50	10	8	8	1	0	74	16	122
2014	Client contact centre	18	46	23	9	3	2	0	65	12	46
2014	Communications or public affairs	22	41	21	11	5	0	0	62	16	37
2014	Access to information and privacy	18	48	23	7	0	3	0	69	7	29
2014	Science and technology	24	43	17	8	0	0	8	73	8	12
2014	Library services	25	34	18	12	10	1	0	60	23	152
2014	Administration and operations	22	45	20	6	3	2	1	69	10	87
2014	Human resources	21	63	10	6	0	0	0	84	6	30
2014	Financial management	5	75	5	10	0	5	0	84	10	19
2014	Materiel management	38	45	12	0	5	0	0	83	5	17
2014	Information management	21	36	23	10	7	2	0	59	18	114
2014	Information technology	18	40	26	9	7	0	0	58	16	55
2014	Evaluation	27	53	0	20	0	0	0	80	20	15
2014	Other services to the public	22	37	15	16	10	0	0	59	26	38
2014	None of the above	24	39	14	9	12	2	0	64	21	135

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	0	25	43	19	12	0	0	32	25	26
2018	Communications or public affairs	3	33	46	14	4	0	0	18	36	30
2018	Access to information and privacy	6	6	27	33	25	0	3	59	12	28
2018	Library services	4	15	46	27	7	1	0	34	19	109
2018	Administration and operations	1	23	45	18	12	0	1	30	25	64
2018	Human resources	13	39	37	6	5	0	0	11	52	36
2018	Financial management	0	34	36	22	4	5	0	27	36	23
2018	Real property	9	18	54	9	9	0	0	18	28	10
2018	Materiel management	8	8	43	30	11	0	0	41	16	11
2018	Information management	5	14	42	27	9	1	2	37	19	60
2018	Information technology	7	31	39	17	7	0	0	24	37	59
2018	Policy	6	16	47	21	10	0	0	31	22	19
2018	Project management	0	20	47	27	7	0	0	33	20	30
2018	Other services to the public	5	16	52	14	12	0	0	27	21	37
2018	None of the above	3	19	35	32	11	1	0	43	21	82
2017	Client contact centre	5	33	28	24	10	0	0	35	38	39
2017	Communications or public affairs	6	26	38	17	8	6	0	27	33	35
2017	Access to information and privacy	0	20	34	15	24	0	7	42	21	26
2017	Library services	3	13	37	33	12	1	1	46	16	134
2017	Administration and operations	8	28	31	22	4	4	3	28	38	68
2017	Human resources	15	33	32	10	5	5	0	15	51	39
2017	Financial management	9	13	65	9	0	0	5	9	23	22
2017	Materiel management	0	9	25	31	18	0	17	59	11	12
2017	Information management	8	14	41	24	11	0	2	35	23	58
2017	Information technology	17	22	37	13	9	0	2	23	40	54
2017	Policy	0	21	54	19	6	0	0	25	21	15
2017	Project management	7	17	38	14	21	0	4	36	25	29
2017	Other services to the public	7	20	36	20	10	3	3	32	29	39
2017	None of the above	8	21	36	22	8	3	2	31	31	123
2014	Client contact centre	6	28	45	9	7	0	5	16	36	46
2014	Communications or public affairs	8	32	30	19	8	3	0	28	41	37
2014	Access to information and privacy	0	30	34	20	11	0	4	33	32	29
2014	Science and technology	8	26	33	17	8	0	8	27	37	12
2014	Library services	8	21	35	21	10	0	5	33	31	152
2014	Administration and operations	8	23	39	16	8	1	4	26	32	87
2014	Human resources	19	43	31	7	0	0	0	7	62	30
2014	Financial management	5	36	49	5	5	0	0	10	41	19
2014	Materiel management	5	11	57	20	0	0	7	21	17	17
2014	Information management	16	32	27	13	8	1	3	22	50	114
2014	Information technology	14	40	29	15	0	2	0	15	56	55
2014	Evaluation	0	13	60	20	7	0	0	27	13	15
2014	Other services to the public	17	25	21	11	21	2	3	33	45	38
2014	None of the above	20	30	26	12	8	2	1	21	52	135

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	0	18	47	24	7	4	0	32	19	26
2018	Communications or public affairs	13	17	33	17	11	10	0	31	33	30
2018	Access to information and privacy	6	3	24	31	36	0	0	67	10	28
2018	Library services	6	13	34	32	12	3	0	45	20	109
2018	Administration and operations	7	9	29	30	19	3	3	52	17	64
2018	Human resources	3	11	46	19	14	8	0	36	14	36
2018	Financial management	0	9	35	36	16	4	0	54	9	23
2018	Real property	0	18	51	21	9	0	0	30	18	10
2018	Materiel management	0	8	43	26	22	0	0	49	8	11
2018	Information management	2	7	38	39	11	3	2	52	9	60
2018	Information technology	9	17	28	28	16	3	0	45	26	58
2018	Policy	0	6	44	31	20	0	0	51	6	19
2018	Project management	0	7	49	32	13	0	0	45	7	29
2018	Other services to the public	3	8	43	28	16	3	0	46	11	37
2018	None of the above	3	10	32	35	18	2	0	54	13	81
2017	Client contact centre	5	13	29	34	16	2	0	51	19	39
2017	Communications or public affairs	6	30	22	28	8	3	3	39	37	35
2017	Access to information and privacy	0	4	31	15	39	4	7	61	4	26
2017	Library services	5	7	29	36	14	6	3	55	13	134
2017	Administration and operations	9	16	31	16	16	9	3	37	28	68
2017	Human resources	7	14	15	31	20	13	0	58	25	39
2017	Financial management	0	5	61	21	4	4	5	28	5	22
2017	Materiel management	0	18	18	39	18	0	8	62	19	12
2017	Information management	8	13	29	29	17	2	2	48	22	58
2017	Information technology	7	22	39	11	15	2	3	27	31	54
2017	Policy	0	7	34	46	13	0	0	59	7	15
2017	Project management	4	7	28	35	18	4	3	58	12	28
2017	Other services to the public	10	12	28	27	13	8	3	44	25	40
2017	None of the above	11	18	33	22	13	1	2	36	30	122
2014	Client contact centre	12	25	33	9	9	7	7	20	42	46
2014	Communications or public affairs	13	30	32	14	8	3	0	23	44	37
2014	Access to information and privacy	14	14	30	20	15	0	7	38	30	29
2014	Science and technology	8	33	34	9	8	0	8	19	44	12
2014	Library services	11	22	38	18	6	1	4	25	35	151
2014	Administration and operations	14	18	46	11	5	2	3	17	34	87
2014	Human resources	13	28	26	25	4	5	0	30	43	30
2014	Financial management	15	43	28	10	5	0	0	15	57	19
2014	Materiel management	23	18	28	18	0	7	7	21	47	17
2014	Information management	18	26	29	14	9	0	3	24	46	114
2014	Information technology	13	41	35	5	6	0	0	11	53	54
2014	Evaluation	0	40	40	13	7	0	0	20	40	15
2014	Other services to the public	19	23	23	5	18	11	0	26	48	38
2014	None of the above	20	25	26	13	9	4	3	24	48	135

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	3	36	42	10	8	0	0	18	40	26
2018	Communications or public affairs	33	23	24	13	7	0	0	20	56	30
2018	Access to information and privacy	4	12	17	41	20	0	6	65	16	28
2018	Library services	12	19	32	21	7	6	3	31	34	109
2018	Administration and operations	7	28	42	13	8	0	1	22	36	63
2018	Human resources	5	28	38	18	11	0	0	29	34	36
2018	Financial management	0	13	43	31	8	4	0	41	14	23
2018	Real property	9	28	63	0	0	0	0	0	37	10
2018	Materiel management	8	8	62	0	22	0	0	22	16	11
2018	Information management	7	17	36	28	6	6	0	36	26	60
2018	Information technology	10	22	34	22	5	3	3	29	35	59
2018	Policy	17	10	28	34	10	0	0	45	27	18
2018	Project management	13	16	47	20	3	0	0	23	30	30
2018	Other services to the public	2	23	36	28	7	4	0	37	26	37
2018	None of the above	5	23	31	23	10	6	2	36	31	82
2017	Client contact centre	7	35	28	18	8	0	3	27	44	39
2017	Communications or public affairs	9	32	29	23	6	3	0	29	42	35
2017	Access to information and privacy	4	8	27	12	31	4	15	53	14	26
2017	Library services	7	14	36	20	11	3	8	36	24	134
2017	Administration and operations	12	29	42	6	6	3	3	12	43	67
2017	Human resources	5	12	51	10	12	7	3	24	19	39
2017	Financial management	10	13	51	14	9	0	4	24	23	22
2017	Materiel management	0	9	23	16	18	9	25	51	13	12
2017	Information management	9	15	32	19	13	6	7	36	27	58
2017	Information technology	20	22	23	20	9	4	2	31	45	54
2017	Policy	14	21	46	13	6	0	0	19	35	15
2017	Project management	21	14	38	17	7	0	4	25	36	29
2017	Other services to the public	10	21	31	27	6	6	0	34	33	38
2017	None of the above	18	16	26	17	17	3	3	36	36	122
2014	Client contact centre	24	29	19	12	7	5	5	20	59	46
2014	Communications or public affairs	16	43	22	8	3	5	3	12	64	37
2014	Access to information and privacy	3	20	17	23	18	0	18	51	28	29
2014	Science and technology	18	16	33	8	8	9	8	19	41	12
2014	Library services	16	22	23	21	7	5	7	31	43	151
2014	Administration and operations	24	39	23	5	3	4	3	9	67	87
2014	Human resources	16	49	18	13	3	0	0	17	65	30
2014	Financial management	20	36	33	6	5	0	0	11	56	19
2014	Materiel management	14	26	7	13	13	0	27	36	55	17
2014	Information management	27	20	28	6	14	1	5	21	49	113
2014	Information technology	28	18	34	16	4	0	0	20	46	55
2014	Evaluation	13	40	27	7	13	0	0	20	53	15
2014	Other services to the public	33	25	12	3	19	6	2	24	63	38
2014	None of the above	27	26	18	10	10	3	5	21	59	135

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	0	12	51	24	13	0	0	37	12	24
2018	Communications or public affairs	6	24	42	21	7	0	0	28	30	29
2018	Access to information and privacy	0	6	36	23	28	0	6	55	7	28
2018	Library services	2	9	19	46	21	2	2	69	11	107
2018	Administration and operations	0	15	36	36	11	0	1	48	15	64
2018	Human resources	5	25	49	19	3	0	0	21	30	36
2018	Financial management	0	13	31	45	11	0	0	56	13	23
2018	Real property	9	28	30	33	0	0	0	33	37	10
2018	Materiel management	0	0	36	34	22	0	8	61	0	11
2018	Information management	0	6	23	42	22	5	2	68	7	59
2018	Information technology	0	14	38	31	15	0	2	48	14	58
2018	Policy	0	22	27	26	19	6	0	48	23	19
2018	Project management	0	10	47	37	6	0	0	43	10	30
2018	Other services to the public	3	8	28	42	19	0	0	62	10	37
2018	None of the above	3	8	20	37	30	1	0	68	11	82
2017	Client contact centre	13	15	31	26	13	0	3	40	28	39
2017	Communications or public affairs	8	23	41	11	17	0	0	28	31	35
2017	Access to information and privacy	0	8	42	15	31	0	3	48	8	26
2017	Library services	3	4	21	39	25	2	6	70	8	131
2017	Administration and operations	6	18	36	21	12	3	4	35	25	68
2017	Human resources	7	24	40	19	8	2	0	27	33	39
2017	Financial management	0	13	53	20	14	0	0	34	13	22
2017	Materiel management	0	0	18	32	33	0	17	79	0	12
2017	Information management	0	9	26	40	22	2	2	64	9	57
2017	Information technology	6	19	28	36	9	0	3	46	25	54
2017	Policy	0	19	41	13	27	0	0	39	19	15
2017	Project management	7	14	34	24	21	0	0	45	21	29
2017	Other services to the public	5	16	28	32	17	0	3	50	21	38
2017	None of the above	9	11	23	32	23	1	2	56	20	121
2014	Client contact centre	10	11	38	15	19	3	5	37	22	46
2014	Communications or public affairs	13	29	27	17	11	3	0	28	44	37
2014	Access to information and privacy	0	19	21	29	20	0	11	54	22	27
2014	Science and technology	0	0	33	51	8	0	8	64	0	12
2014	Library services	6	7	27	36	13	3	8	54	15	151
2014	Administration and operations	8	13	39	25	10	1	4	37	22	87
2014	Human resources	3	57	22	14	3	0	0	17	60	30
2014	Financial management	0	5	62	28	5	0	0	33	5	19
2014	Materiel management	5	10	20	36	18	4	7	61	16	17
2014	Information management	6	14	31	25	19	2	3	47	20	114
2014	Information technology	7	28	33	26	6	0	0	31	35	54
2014	Evaluation	0	7	29	36	29	0	0	64	7	14
2014	Other services to the public	12	18	20	15	27	6	2	46	33	38
2014	None of the above	12	17	33	17	15	3	3	34	31	135

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	13	27	32	14	14	0	0	28	40	24
2018	Communications or public affairs	27	33	30	7	3	0	0	10	60	30
2018	Access to information and privacy	10	13	29	23	20	5	0	45	24	28
2018	Library services	17	24	30	18	8	2	2	26	42	109
2018	Administration and operations	5	25	37	20	9	0	4	31	31	64
2018	Human resources	13	41	26	12	8	0	0	20	54	36
2018	Financial management	9	17	36	17	15	0	5	34	27	23
2018	Real property	9	9	46	26	0	0	9	29	20	10
2018	Materiel management	9	16	27	37	11	0	0	49	24	11
2018	Information management	8	16	34	22	15	3	2	39	26	60
2018	Information technology	12	24	34	22	9	0	0	30	36	59
2018	Policy	0	16	33	26	15	10	0	45	18	19
2018	Project management	10	23	34	23	4	0	6	29	36	30
2018	Other services to the public	10	18	45	16	11	0	0	27	28	37
2018	None of the above	13	17	26	31	10	1	1	42	31	82
2017	Client contact centre	15	22	34	10	16	0	3	27	38	39
2017	Communications or public affairs	29	12	34	12	11	3	0	24	42	35
2017	Access to information and privacy	16	30	20	4	19	0	11	26	52	26
2017	Library services	15	14	29	23	14	3	2	39	31	134
2017	Administration and operations	10	18	35	15	15	3	4	32	30	68
2017	Human resources	15	35	24	14	8	5	0	23	52	39
2017	Financial management	4	35	36	15	4	5	0	21	41	22
2017	Materiel management	9	9	23	16	27	0	17	51	21	12
2017	Information management	12	14	39	11	18	0	7	31	27	58
2017	Information technology	19	21	32	18	6	0	5	25	41	54
2017	Policy	13	33	14	34	6	0	0	41	46	15
2017	Project management	11	25	29	18	18	0	0	35	36	28
2017	Other services to the public	18	7	46	18	8	3	0	27	26	39
2017	None of the above	18	14	33	17	15	0	4	33	33	122
2014	Client contact centre	17	37	25	10	4	3	5	15	58	46
2014	Communications or public affairs	19	27	22	16	13	3	0	30	47	37
2014	Access to information and privacy	11	44	20	3	15	0	7	20	59	29
2014	Science and technology	0	41	9	26	16	0	8	46	44	12
2014	Library services	21	24	30	12	7	1	4	20	48	151
2014	Administration and operations	17	21	26	17	13	0	5	32	40	87
2014	Human resources	15	46	31	0	7	0	0	7	62	30
2014	Financial management	5	25	55	10	5	0	0	15	30	19
2014	Materiel management	21	7	11	23	20	7	12	53	34	17
2014	Information management	18	21	26	18	10	2	5	30	42	114
2014	Information technology	18	24	36	13	7	0	2	20	43	55
2014	Evaluation	7	27	20	27	20	0	0	47	33	15
2014	Other services to the public	20	25	21	10	15	6	2	28	49	38
2014	None of the above	20	24	25	13	9	2	6	24	48	135

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	34	25	29	3	0	0	32	43	26
2018	Communications or public affairs	30	23	30	13	0	3	0	14	55	30
2018	Access to information and privacy	10	24	30	22	9	5	0	33	36	28
2018	Library services	8	10	24	29	16	10	3	52	20	109
2018	Administration and operations	9	25	37	15	8	1	4	25	36	64
2018	Human resources	5	17	32	35	8	3	0	44	22	36
2018	Financial management	0	0	22	48	25	5	0	77	0	23
2018	Real property	9	9	12	61	9	0	0	70	18	10
2018	Materiel management	0	20	35	15	30	0	0	45	20	11
2018	Information management	0	10	33	29	20	6	2	53	11	59
2018	Information technology	8	27	22	31	9	2	2	41	37	59
2018	Policy	11	16	17	32	24	0	0	56	27	19
2018	Project management	0	11	49	31	3	0	6	36	12	30
2018	Other services to the public	5	5	42	28	20	0	0	48	11	37
2018	None of the above	4	12	24	36	20	4	0	59	16	82
2017	Client contact centre	2	15	48	15	16	3	0	32	18	39
2017	Communications or public affairs	6	37	26	14	14	0	3	29	44	35
2017	Access to information and privacy	8	12	27	12	27	8	7	45	23	26
2017	Library services	5	8	29	32	16	3	7	53	14	134
2017	Administration and operations	9	25	26	23	9	6	1	35	37	68
2017	Human resources	2	19	29	32	5	13	0	42	24	39
2017	Financial management	5	10	23	39	19	5	0	61	15	22
2017	Materiel management	9	9	9	16	41	0	17	68	21	12
2017	Information management	5	15	21	28	21	6	5	55	23	58
2017	Information technology	11	26	15	30	13	2	2	45	39	53
2017	Policy	6	36	19	20	12	6	0	34	46	16
2017	Project management	3	3	28	38	21	4	4	63	7	29
2017	Other services to the public	10	10	30	26	18	5	0	46	21	39
2017	None of the above	9	11	27	30	13	3	7	48	22	122
2014	Client contact centre	12	11	38	17	8	4	9	29	27	46
2014	Communications or public affairs	11	19	27	19	17	8	0	38	32	37
2014	Access to information and privacy	8	17	30	24	15	0	7	41	27	29
2014	Science and technology	0	16	17	35	24	0	8	64	17	12
2014	Library services	7	16	21	30	12	5	9	49	26	151
2014	Administration and operations	13	24	24	22	10	2	5	34	41	87
2014	Human resources	3	18	38	37	3	0	0	40	21	30
2014	Financial management	0	16	30	49	5	0	0	54	16	19
2014	Materiel management	12	14	11	27	18	7	12	55	31	17
2014	Information management	12	18	26	15	19	4	6	38	33	114
2014	Information technology	18	18	29	20	11	4	0	33	37	55
2014	Evaluation	7	20	47	13	13	0	0	27	27	15
2014	Other services to the public	18	19	22	21	12	6	2	36	41	38
2014	None of the above	11	16	33	17	12	6	5	34	29	134

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	0	18	42	23	4	14	0	31	21	26
2018	Communications or public affairs	37	33	20	3	7	0	0	10	70	30
2018	Access to information and privacy	6	20	31	28	11	0	3	40	28	28
2018	Library services	11	15	33	23	9	6	4	35	28	108
2018	Administration and operations	3	30	41	19	6	1	0	25	34	64
2018	Human resources	8	13	58	5	13	3	0	18	22	36
2018	Financial management	0	13	43	32	12	0	0	44	13	23
2018	Real property	0	18	58	24	0	0	0	24	18	10
2018	Materiel management	0	16	42	19	22	0	0	42	16	11
2018	Information management	7	15	37	22	12	5	1	37	23	60
2018	Information technology	10	27	29	22	12	0	0	34	37	59
2018	Policy	6	11	33	28	8	14	0	43	19	19
2018	Project management	7	23	50	10	10	0	0	20	30	30
2018	Other services to the public	8	16	37	31	10	0	0	40	23	37
2018	None of the above	8	18	37	21	12	1	1	34	27	81
2017	Client contact centre	5	15	56	11	11	3	0	22	20	39
2017	Communications or public affairs	17	39	26	9	6	3	0	15	58	35
2017	Access to information and privacy	4	15	34	16	19	4	7	39	22	26
2017	Library services	8	18	36	18	10	6	4	31	29	134
2017	Administration and operations	18	18	35	18	4	5	3	24	39	68
2017	Human resources	5	15	44	21	5	10	0	29	22	39
2017	Financial management	5	5	53	29	9	0	0	37	10	22
2017	Materiel management	0	9	9	48	9	9	17	76	12	12
2017	Information management	7	15	48	14	9	4	3	25	24	58
2017	Information technology	19	20	30	15	7	6	4	24	43	54
2017	Policy	6	33	34	21	6	0	0	27	39	15
2017	Project management	14	27	34	17	4	0	4	21	43	29
2017	Other services to the public	10	19	45	18	6	0	2	24	29	39
2017	None of the above	11	18	34	18	13	3	2	33	31	122
2014	Client contact centre	12	21	45	6	2	7	7	9	39	46
2014	Communications or public affairs	19	35	24	11	6	5	0	17	57	37
2014	Access to information and privacy	11	10	30	23	18	0	7	45	23	29
2014	Science and technology	9	25	41	0	8	9	8	10	41	12
2014	Library services	12	16	24	19	14	7	7	38	33	151
2014	Administration and operations	14	30	36	8	10	0	2	18	45	87
2014	Human resources	6	20	44	18	3	8	0	23	28	30
2014	Financial management	5	20	64	10	0	0	0	10	26	19
2014	Materiel management	14	10	17	27	27	0	7	57	25	17
2014	Information management	19	25	27	13	13	2	2	27	46	114
2014	Information technology	18	24	42	14	2	0	0	16	42	55
2014	Evaluation	0	47	33	13	7	0	0	20	47	15
2014	Other services to the public	31	21	20	9	12	8	0	23	56	38
2014	None of the above	29	16	26	10	9	7	3	21	50	135

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	58	20	8	14	0	0	0	78	14	26
2018	Communications or public affairs	49	38	7	6	0	0	0	87	6	29
2018	Access to information and privacy	41	36	12	3	4	0	4	81	7	28
2018	Library services	35	37	7	12	8	2	0	73	20	107
2018	Administration and operations	47	38	5	7	2	1	0	86	9	64
2018	Human resources	34	44	11	8	3	0	0	79	11	36
2018	Financial management	61	30	0	4	4	0	0	91	9	23
2018	Real property	49	51	0	0	0	0	0	100	0	10
2018	Materiel management	53	18	9	21	0	0	0	71	21	10
2018	Information management	53	26	6	10	5	0	0	79	15	59
2018	Information technology	48	34	6	9	2	2	0	83	10	59
2018	Policy	68	26	6	0	0	0	0	94	0	19
2018	Project management	66	24	7	0	3	0	0	90	3	30
2018	Other services to the public	43	23	13	18	3	0	0	66	21	37
2018	None of the above	40	38	7	7	2	5	0	83	9	81
2017	Client contact centre	31	49	13	2	2	2	0	82	5	39
2017	Communications or public affairs	45	40	6	0	6	3	0	88	6	35
2017	Access to information and privacy	54	26	8	4	8	0	0	80	12	26
2017	Library services	40	35	9	8	6	1	0	76	14	134
2017	Administration and operations	48	32	10	3	6	0	0	80	9	68
2017	Human resources	40	45	2	10	2	0	0	85	12	39
2017	Financial management	57	24	18	0	0	0	0	82	0	22
2017	Materiel management	30	17	9	35	9	0	0	47	44	12
2017	Information management	50	36	7	6	2	0	0	86	7	58
2017	Information technology	52	34	4	4	4	2	0	89	8	54
2017	Policy	68	19	6	6	0	0	0	87	6	16
2017	Project management	49	31	10	4	7	0	0	79	10	29
2017	Other services to the public	42	30	18	5	5	0	0	72	10	40
2017	None of the above	48	28	8	7	6	2	0	79	13	123
2014	Client contact centre	41	35	10	11	2	2	0	77	13	46
2014	Communications or public affairs	62	27	0	3	5	3	0	92	8	37
2014	Access to information and privacy	33	28	8	18	10	4	0	63	29	28
2014	Science and technology	50	41	0	9	0	0	0	91	9	12
2014	Library services	39	31	10	13	6	1	0	71	19	152
2014	Administration and operations	45	33	9	9	3	2	0	79	12	87
2014	Human resources	56	32	7	5	0	0	0	88	5	30
2014	Financial management	50	34	10	6	0	0	0	84	6	19
2014	Materiel management	52	28	0	0	20	0	0	80	20	17
2014	Information management	48	28	7	7	10	1	0	76	17	114
2014	Information technology	42	36	9	4	7	2	0	80	11	55
2014	Evaluation	53	20	27	0	0	0	0	73	0	15
2014	Other services to the public	67	21	7	5	0	0	0	88	5	38
2014	None of the above	48	29	8	7	7	1	0	78	14	135

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	56	24	14	7	0	0	0	79	7	27
2018	Communications or public affairs	37	44	13	3	3	0	0	81	6	30
2018	Access to information and privacy	52	41	3	0	0	0	4	97	0	28
2018	Library services	44	38	11	4	3	0	0	83	7	107
2018	Administration and operations	49	39	4	5	3	0	0	88	8	64
2018	Human resources	30	59	8	3	0	0	0	89	3	36
2018	Financial management	56	31	4	9	0	0	0	87	9	23
2018	Real property	82	18	0	0	0	0	0	100	0	10
2018	Materiel management	41	21	18	9	12	0	0	62	21	10
2018	Information management	53	33	6	5	2	0	0	86	7	60
2018	Information technology	49	46	5	0	0	0	0	95	0	59
2018	Policy	72	28	0	0	0	0	0	100	0	19
2018	Project management	61	30	4	3	3	0	0	90	6	30
2018	Other services to the public	47	39	12	0	3	0	0	85	3	37
2018	None of the above	47	34	9	7	2	1	0	82	9	80
2017	Client contact centre	43	52	2	2	0	0	0	95	2	39
2017	Communications or public affairs	39	41	6	11	3	0	0	80	14	35
2017	Access to information and privacy	61	19	8	12	0	0	0	80	12	26
2017	Library services	42	37	8	8	4	1	0	80	13	134
2017	Administration and operations	48	40	2	6	4	0	0	88	10	68
2017	Human resources	33	47	17	2	0	0	0	80	2	39
2017	Financial management	50	46	4	0	0	0	0	96	0	22
2017	Materiel management	21	34	27	18	0	0	0	56	18	12
2017	Information management	50	40	2	5	4	0	0	89	9	58
2017	Information technology	45	46	7	2	0	0	0	91	2	54
2017	Policy	62	32	0	0	6	0	0	94	6	16
2017	Project management	44	38	10	7	0	0	0	83	7	29
2017	Other services to the public	52	35	8	5	0	0	0	87	5	40
2017	None of the above	45	38	8	5	4	0	0	83	9	123
2014	Client contact centre	44	47	9	0	0	0	0	91	0	46
2014	Communications or public affairs	46	43	3	3	5	0	0	89	8	37
2014	Access to information and privacy	18	49	17	13	3	0	0	66	17	29
2014	Science and technology	40	51	9	0	0	0	0	91	0	12
2014	Library services	46	36	7	7	2	1	0	83	10	152
2014	Administration and operations	40	49	7	3	2	0	0	89	5	86
2014	Human resources	51	42	7	0	0	0	0	93	0	29
2014	Financial management	53	31	10	6	0	0	0	84	6	19
2014	Materiel management	45	35	13	7	0	0	0	80	7	17
2014	Information management	48	40	6	4	2	0	0	88	6	114
2014	Information technology	36	40	11	11	2	0	0	76	13	55
2014	Evaluation	67	33	0	0	0	0	0	100	0	15
2014	Other services to the public	73	22	2	2	0	0	0	95	2	38
2014	None of the above	43	38	10	6	2	0	1	82	8	135

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	60	12	7	0	0	0	82	7	27
2018	Communications or public affairs	50	48	0	0	3	0	0	97	3	29
2018	Access to information and privacy	35	37	21	0	0	0	7	77	0	28
2018	Library services	35	39	14	6	2	5	0	77	8	108
2018	Administration and operations	38	45	10	5	0	1	0	84	6	64
2018	Human resources	31	58	8	3	0	0	0	89	3	36
2018	Financial management	39	49	8	4	0	0	0	88	4	23
2018	Real property	63	37	0	0	0	0	0	100	0	10
2018	Materiel management	33	41	26	0	0	0	0	74	0	10
2018	Information management	51	37	9	0	3	0	0	88	3	60
2018	Information technology	38	52	5	5	0	0	0	90	5	59
2018	Policy	42	48	11	0	0	0	0	89	0	19
2018	Project management	44	43	10	0	3	0	0	87	3	30
2018	Other services to the public	39	43	13	5	0	0	0	81	5	37
2018	None of the above	39	43	11	1	0	5	1	87	1	81

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	54	10	0	0	3	0	89	0	27
2018	Communications or public affairs	27	43	23	0	0	7	0	75	0	30
2018	Access to information and privacy	48	22	8	11	4	8	0	76	16	28
2018	Library services	31	45	10	6	1	6	1	82	8	109
2018	Administration and operations	40	35	14	5	2	3	0	78	8	63
2018	Human resources	38	56	5	0	0	0	0	95	0	36
2018	Financial management	22	57	9	4	4	4	0	82	9	23
2018	Real property	37	42	21	0	0	0	0	79	0	10
2018	Materiel management	50	26	24	0	0	0	0	76	0	11
2018	Information management	40	36	16	2	2	3	2	80	4	58
2018	Information technology	32	45	17	2	0	3	0	81	2	59
2018	Policy	51	44	0	0	0	6	0	100	0	19
2018	Project management	46	37	14	3	0	0	0	83	3	30
2018	Other services to the public	28	43	21	3	5	0	0	71	8	37
2018	None of the above	34	44	14	6	0	2	0	80	6	81
2017	Client contact centre	18	59	17	0	0	5	0	82	0	39
2017	Communications or public affairs	31	43	9	0	0	17	0	89	0	35
2017	Access to information and privacy	38	31	19	8	0	4	0	72	8	26
2017	Library services	33	33	19	5	2	7	0	72	8	134
2017	Administration and operations	39	44	9	3	1	1	2	86	5	67
2017	Human resources	33	49	13	2	0	2	0	84	2	39
2017	Financial management	41	42	13	0	0	4	0	86	0	22
2017	Materiel management	32	25	18	0	8	18	0	69	9	12
2017	Information management	44	42	10	0	2	2	0	88	2	57
2017	Information technology	32	46	11	4	2	2	4	83	6	54
2017	Policy	19	62	13	6	0	0	0	81	6	16
2017	Project management	28	45	7	7	0	10	3	84	8	29
2017	Other services to the public	28	32	28	7	2	2	0	61	10	40
2017	None of the above	29	42	15	4	5	5	0	75	9	123
2014	Client contact centre	31	48	14	0	0	7	0	85	0	46
2014	Communications or public affairs	46	27	13	3	0	11	0	82	3	37
2014	Access to information and privacy	25	30	20	4	7	14	0	64	13	29
2014	Science and technology	33	51	8	0	0	8	0	91	0	12
2014	Library services	32	36	15	7	4	6	1	73	11	152
2014	Administration and operations	34	40	17	1	1	7	0	79	2	87
2014	Human resources	37	49	7	3	0	3	0	89	3	30
2014	Financial management	20	59	16	5	0	0	0	79	5	19
2014	Materiel management	36	41	10	7	7	0	0	77	13	17
2014	Information management	36	36	15	7	1	5	0	76	8	114
2014	Information technology	31	38	14	4	0	13	0	79	4	55
2014	Evaluation	27	60	7	0	0	7	0	93	0	15
2014	Other services to the public	36	25	21	0	7	11	0	69	8	38
2014	None of the above	27	34	22	5	4	8	0	66	10	135

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	33	21	0	0	7	0	77	0	27
2018	Communications or public affairs	28	52	17	0	0	4	0	83	0	29
2018	Access to information and privacy	59	26	4	4	0	8	0	92	4	28
2018	Library services	31	44	14	5	3	3	1	77	8	108
2018	Administration and operations	39	46	8	4	2	0	0	85	6	64
2018	Human resources	35	60	3	3	0	0	0	95	3	36
2018	Financial management	43	44	0	9	0	4	0	91	9	23
2018	Real property	61	9	30	0	0	0	0	70	0	10
2018	Materiel management	39	45	16	0	0	0	0	84	0	11
2018	Information management	39	44	10	8	0	0	0	82	8	60
2018	Information technology	45	44	10	0	0	2	0	90	0	59
2018	Policy	51	49	0	0	0	0	0	100	0	19
2018	Project management	51	34	14	0	0	0	0	86	0	29
2018	Other services to the public	28	56	11	5	0	0	0	84	5	37
2018	None of the above	39	41	13	2	1	4	0	82	4	81
2017	Client contact centre	15	71	8	2	0	5	0	89	3	39
2017	Communications or public affairs	25	55	11	0	6	3	0	83	6	35
2017	Access to information and privacy	43	30	16	7	0	4	0	76	8	26
2017	Library services	28	46	14	5	3	5	0	78	8	133
2017	Administration and operations	43	38	10	3	3	1	0	83	6	67
2017	Human resources	36	59	3	2	0	0	0	95	2	39
2017	Financial management	30	53	9	9	0	0	0	82	9	22
2017	Materiel management	39	27	34	0	0	0	0	66	0	12
2017	Information management	40	46	13	0	0	2	0	87	0	58
2017	Information technology	39	46	7	2	2	2	2	89	4	54
2017	Policy	50	31	19	0	0	0	0	81	0	16
2017	Project management	28	59	10	0	3	0	0	86	3	29
2017	Other services to the public	28	52	13	5	2	0	0	80	8	40
2017	None of the above	28	44	17	5	4	2	0	74	9	123
2014	Client contact centre	24	50	14	2	0	10	0	82	2	46
2014	Communications or public affairs	41	43	11	3	3	0	0	84	5	37
2014	Access to information and privacy	25	37	24	0	7	7	0	67	7	29
2014	Science and technology	42	32	18	0	0	8	0	80	0	12
2014	Library services	29	39	20	4	5	4	0	70	9	152
2014	Administration and operations	37	43	13	3	0	4	0	83	4	87
2014	Human resources	41	47	3	6	0	3	0	90	7	30
2014	Financial management	30	50	10	11	0	0	0	79	11	19
2014	Materiel management	45	37	12	7	0	0	0	82	7	17
2014	Information management	38	34	15	4	4	6	0	76	9	113
2014	Information technology	33	42	16	2	2	5	0	79	4	55
2014	Evaluation	27	53	13	7	0	0	0	80	7	15
2014	Other services to the public	30	30	19	3	5	10	2	69	9	38
2014	None of the above	32	40	18	6	2	2	0	73	9	135

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	53	4	0	0	0	0	96	0	27
2018	Communications or public affairs	44	43	10	0	3	0	0	87	3	30
2018	Access to information and privacy	78	14	7	0	0	0	0	93	0	28
2018	Library services	41	40	9	6	3	1	0	82	9	109
2018	Administration and operations	49	39	8	0	4	0	0	88	4	64
2018	Human resources	32	62	3	3	0	0	0	95	3	36
2018	Financial management	61	30	4	4	0	0	0	91	4	23
2018	Real property	51	49	0	0	0	0	0	100	0	10
2018	Materiel management	42	51	8	0	0	0	0	92	0	11
2018	Information management	50	31	17	2	0	0	0	81	2	59
2018	Information technology	51	40	5	4	0	0	0	91	4	59
2018	Policy	68	32	0	0	0	0	0	100	0	19
2018	Project management	56	34	10	0	0	0	0	90	0	30
2018	Other services to the public	49	32	11	8	0	0	0	81	8	36
2018	None of the above	48	41	6	1	3	0	1	90	4	80
2017	Client contact centre	32	58	7	0	2	0	0	90	2	39
2017	Communications or public affairs	54	32	9	6	0	0	0	86	6	35
2017	Access to information and privacy	58	35	7	0	0	0	0	93	0	26
2017	Library services	38	49	7	1	4	1	0	87	6	134
2017	Administration and operations	53	31	9	3	4	0	0	84	8	68
2017	Human resources	41	52	7	0	0	0	0	93	0	39
2017	Financial management	44	46	9	0	0	0	0	91	0	22
2017	Materiel management	39	53	8	0	0	0	0	92	0	12
2017	Information management	51	38	9	2	0	0	0	89	2	57
2017	Information technology	48	44	3	2	2	0	0	93	4	54
2017	Policy	48	52	0	0	0	0	0	100	0	16
2017	Project management	49	45	0	7	0	0	0	93	7	29
2017	Other services to the public	47	36	7	5	5	0	0	83	10	40
2017	None of the above	42	33	7	9	8	1	0	75	17	123
2014	Client contact centre	33	48	19	0	0	0	0	81	0	45
2014	Communications or public affairs	41	46	8	3	3	0	0	87	5	37
2014	Access to information and privacy	30	34	23	3	10	0	0	63	13	29
2014	Science and technology	50	33	9	0	0	8	0	90	0	12
2014	Library services	38	37	14	7	4	0	0	75	12	152
2014	Administration and operations	44	43	10	1	1	0	0	87	2	87
2014	Human resources	40	60	0	0	0	0	0	100	0	30
2014	Financial management	35	54	5	6	0	0	0	89	6	19
2014	Materiel management	43	29	16	12	0	0	0	72	12	17
2014	Information management	43	38	12	4	2	1	0	81	6	114
2014	Information technology	38	40	11	9	0	2	0	80	9	55
2014	Evaluation	60	33	7	0	0	0	0	93	0	15
2014	Other services to the public	50	25	22	3	0	0	0	76	3	37
2014	None of the above	37	43	11	4	4	0	0	80	8	135

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	7	66	8	7	0	5	7	82	8	27
2018	Communications or public affairs	34	30	3	26	3	0	4	66	31	30
2018	Access to information and privacy	24	39	7	0	7	13	10	82	9	28
2018	Library services	16	42	20	9	6	6	2	62	16	108
2018	Administration and operations	24	39	15	9	5	6	1	68	15	63
2018	Human resources	12	47	16	11	10	5	0	62	21	36
2018	Financial management	30	36	26	4	0	4	0	69	4	23
2018	Real property	46	15	39	0	0	0	0	61	0	10
2018	Materiel management	33	29	9	9	12	9	0	67	23	10
2018	Information management	24	31	20	11	3	7	5	62	16	59
2018	Information technology	32	29	27	3	3	5	0	64	7	59
2018	Policy	32	22	12	6	0	22	6	76	8	18
2018	Project management	34	29	16	11	3	7	0	68	15	30
2018	Other services to the public	28	35	14	21	3	0	0	62	23	37
2018	None of the above	27	36	12	17	1	6	0	68	19	81
2017	Client contact centre	10	50	16	8	2	12	3	69	12	39
2017	Communications or public affairs	22	31	12	20	9	3	3	56	31	35
2017	Access to information and privacy	23	19	23	4	4	8	19	57	11	26
2017	Library services	21	35	16	8	9	7	4	63	19	134
2017	Administration and operations	22	43	12	3	8	6	7	74	13	68
2017	Human resources	15	43	15	10	0	10	8	70	12	39
2017	Financial management	32	25	24	0	0	10	9	70	0	22
2017	Materiel management	23	32	9	9	18	9	0	61	29	12
2017	Information management	38	24	19	5	2	7	5	70	8	58
2017	Information technology	22	41	11	6	2	8	11	77	9	54
2017	Policy	44	12	19	0	6	6	13	68	8	16
2017	Project management	31	35	7	3	14	10	0	74	19	29
2017	Other services to the public	17	27	26	10	5	2	12	52	18	40
2017	None of the above	29	30	13	7	10	8	2	66	19	123
2014	Client contact centre	24	28	23	8	3	9	5	61	13	46
2014	Communications or public affairs	49	30	11	5	3	3	0	81	8	37
2014	Access to information and privacy	22	37	15	13	6	3	3	63	21	29
2014	Science and technology	32	33	9	0	18	0	8	70	20	12
2014	Library services	26	29	20	6	9	6	4	61	17	151
2014	Administration and operations	32	36	9	6	7	4	6	75	14	87
2014	Human resources	23	47	10	0	0	18	3	88	0	30
2014	Financial management	20	54	10	5	6	5	0	78	11	19
2014	Materiel management	38	30	5	7	7	13	0	79	15	17
2014	Information management	30	30	15	9	10	2	5	64	20	114
2014	Information technology	37	24	15	9	7	6	2	66	18	54
2014	Evaluation	40	27	20	0	0	0	13	77	0	15
2014	Other services to the public	41	29	5	5	2	6	12	85	9	38
2014	None of the above	33	31	11	11	5	4	6	70	18	134

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	43	25	9	7	0	0	60	15	27
2018	Communications or public affairs	18	52	10	3	13	0	3	72	17	29
2018	Access to information and privacy	39	31	7	12	4	8	0	76	17	28
2018	Library services	16	37	24	11	6	5	1	57	18	109
2018	Administration and operations	32	36	7	11	7	7	0	73	20	64
2018	Human resources	27	54	3	8	3	6	0	85	12	35
2018	Financial management	35	48	9	4	4	0	0	83	8	23
2018	Real property	18	72	9	0	0	0	0	91	0	10
2018	Materiel management	22	38	23	8	0	0	8	66	9	11
2018	Information management	32	33	23	8	4	0	0	65	12	59
2018	Information technology	26	36	12	7	7	8	5	71	16	59
2018	Policy	33	37	18	6	0	6	0	75	7	17
2018	Project management	30	34	18	14	0	4	0	67	15	29
2018	Other services to the public	29	37	8	24	0	2	0	67	24	37
2018	None of the above	23	39	14	10	7	5	2	67	18	82
2017	Client contact centre	13	38	16	18	5	11	0	56	26	38
2017	Communications or public affairs	28	43	9	3	6	12	0	80	10	35
2017	Access to information and privacy	38	28	12	4	11	7	0	71	17	26
2017	Library services	23	36	15	12	5	9	0	66	18	134
2017	Administration and operations	32	40	13	6	4	4	0	76	10	68
2017	Human resources	38	45	10	2	0	5	0	87	3	39
2017	Financial management	26	39	21	5	0	5	4	72	5	22
2017	Materiel management	25	39	18	0	0	18	0	78	0	12
2017	Information management	28	47	14	10	2	0	0	74	12	58
2017	Information technology	28	39	11	9	7	2	4	70	18	54
2017	Policy	31	37	6	19	0	6	0	73	20	16
2017	Project management	38	38	3	10	7	4	0	79	17	29
2017	Other services to the public	22	40	28	8	0	2	0	64	8	40
2017	None of the above	19	34	9	15	13	8	2	59	31	122
2014	Client contact centre	34	19	30	5	2	8	3	59	7	45
2014	Communications or public affairs	24	49	14	8	0	5	0	77	8	37
2014	Access to information and privacy	15	37	16	13	7	7	4	59	22	29
2014	Science and technology	32	43	17	8	0	0	0	75	8	12
2014	Library services	25	34	16	9	10	5	1	63	20	152
2014	Administration and operations	32	40	7	11	6	3	2	75	18	87
2014	Human resources	51	35	15	0	0	0	0	85	0	30
2014	Financial management	5	62	13	15	0	0	5	70	16	19
2014	Materiel management	22	32	23	10	0	13	0	62	11	17
2014	Information management	31	38	14	5	5	6	0	74	11	114
2014	Information technology	24	43	13	11	5	2	2	70	17	55
2014	Evaluation	33	53	7	0	0	7	0	93	0	15
2014	Other services to the public	37	36	11	13	2	0	0	73	16	38
2014	None of the above	28	29	17	7	9	9	0	63	18	135

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	49	31	0	3	0	0	65	3	27
2018	Communications or public affairs	14	36	38	6	3	3	0	51	10	29
2018	Access to information and privacy	37	37	15	3	4	3	0	77	8	28
2018	Library services	17	49	17	9	3	4	0	69	13	109
2018	Administration and operations	27	40	22	3	2	7	0	72	5	64
2018	Human resources	26	37	20	11	3	3	0	65	14	35
2018	Financial management	22	40	29	9	0	0	0	62	9	23
2018	Real property	18	46	35	0	0	0	0	65	0	10
2018	Materiel management	34	23	24	8	11	0	0	57	19	11
2018	Information management	24	42	25	6	3	0	0	65	9	59
2018	Information technology	24	44	22	7	2	0	2	69	9	59
2018	Policy	31	46	18	6	0	0	0	77	6	18
2018	Project management	42	31	17	10	0	0	0	73	10	30
2018	Other services to the public	25	36	17	14	0	9	0	66	15	35
2018	None of the above	20	44	22	9	3	2	0	66	12	81

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	13	11	45	9	3	15	4	30	14	27
2018	Communications or public affairs	11	17	24	17	13	14	3	34	36	29
2018	Access to information and privacy	23	15	18	7	3	24	10	57	16	28
2018	Library services	10	34	25	8	11	9	2	51	21	108
2018	Administration and operations	16	18	30	12	12	12	0	39	27	64
2018	Human resources	10	29	25	22	6	6	3	43	30	35
2018	Financial management	17	36	17	4	9	12	4	64	16	23
2018	Real property	18	9	42	21	0	9	0	30	23	10
2018	Materiel management	22	46	24	0	0	7	0	74	0	11
2018	Information management	13	29	20	6	7	20	5	56	18	60
2018	Information technology	19	36	18	7	10	10	0	61	19	59
2018	Policy	15	23	24	0	6	32	0	56	9	18
2018	Project management	30	14	28	17	7	4	0	46	25	29
2018	Other services to the public	19	31	5	32	11	3	0	51	44	37
2018	None of the above	23	29	18	7	12	11	0	58	22	82
2017	Client contact centre	13	13	34	13	8	19	0	33	26	38
2017	Communications or public affairs	25	17	12	11	9	26	0	57	27	35
2017	Access to information and privacy	23	16	4	8	15	23	11	59	35	26
2017	Library services	17	32	15	11	10	13	2	58	25	134
2017	Administration and operations	25	17	28	6	10	10	4	49	19	68
2017	Human resources	23	26	30	10	2	7	3	54	13	39
2017	Financial management	5	39	25	9	4	18	0	53	17	22
2017	Materiel management	25	25	18	0	18	7	7	59	21	12
2017	Information management	17	22	23	9	12	12	5	47	26	57
2017	Information technology	13	28	18	7	9	13	11	54	22	54
2017	Policy	13	24	26	6	13	6	12	45	24	16
2017	Project management	17	20	24	10	17	10	0	42	30	29
2017	Other services to the public	10	30	13	25	7	12	2	47	38	40
2017	None of the above	15	23	16	15	19	7	4	44	38	122
2014	Client contact centre	11	24	23	21	5	12	5	42	31	45
2014	Communications or public affairs	14	22	16	16	13	19	0	44	36	37
2014	Access to information and privacy	11	14	15	24	20	7	11	29	53	29
2014	Science and technology	16	0	26	17	0	33	8	27	29	12
2014	Library services	12	23	22	17	10	15	1	42	32	151
2014	Administration and operations	6	16	28	16	17	12	4	26	40	87
2014	Human resources	15	35	10	24	0	16	0	60	29	30
2014	Financial management	10	33	16	20	11	10	0	47	35	19
2014	Materiel management	7	32	18	18	11	13	0	45	34	17
2014	Information management	12	18	19	15	15	18	2	39	37	114
2014	Information technology	7	18	22	16	18	14	4	31	42	55
2014	Evaluation	27	20	33	7	7	7	0	50	14	15
2014	Other services to the public	13	19	18	10	24	13	3	39	40	38
2014	None of the above	13	22	12	21	15	16	2	42	43	135

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	16	84	30
2018	Library services	11	89	107
2018	Administration and operations	11	89	63
2018	Real property	0	100	10
2018	Materiel management	0	100	11
2018	Information technology	9	91	59
2018	None of the above	12	88	82

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Library services	58	12

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Library services	0	12

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Library services	0	12
2018	None of the above	0	10

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Library services	0	12
2018	None of the above	0	10

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	10

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Library services	42	12

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Library services	50	12

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Library services	49	12

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Library services	41	12

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	(%)	Total responses
2018	Library services	0	12
2018	None of the above	0	10

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Library services	0	12

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	10

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Library services	50	12

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Library services	57	12
2018	None of the above	0	10

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Library services	0	12

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Library services	0	12

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	10

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	10

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Library services	0	12

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Library services	50	12

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	7	19	19	4	0	37	14	53	8	27
2018	Communications or public affairs	11	24	14	11	7	27	7	53	26	29
2018	Access to information and privacy	31	5	22	4	0	34	3	58	7	27
2018	Library services	9	16	26	5	4	34	7	42	14	107
2018	Administration and operations	19	11	19	3	12	34	3	47	23	64
2018	Human resources	15	32	18	5	0	29	0	67	8	36
2018	Financial management	10	15	26	5	0	41	4	44	8	22
2018	Real property	18	9	45	0	0	28	0	38	0	10
2018	Materiel management	22	0	35	0	19	8	16	29	25	11
2018	Information management	11	20	20	9	0	33	8	52	15	60
2018	Information technology	27	10	12	7	3	36	5	63	17	59
2018	Policy	11	12	12	12	0	43	10	49	25	18
2018	Project management	23	7	13	6	4	44	3	56	19	30
2018	Other services to the public	9	20	13	15	3	22	17	48	30	37
2018	None of the above	15	13	20	10	10	25	7	41	29	82
2017	Client contact centre	10	23	23	3	0	38	2	56	5	39
2017	Communications or public affairs	8	21	3	14	8	37	9	53	41	35
2017	Access to information and privacy	8	19	27	4	0	28	15	46	7	26
2017	Library services	12	14	20	5	6	35	8	45	20	134
2017	Administration and operations	20	21	19	2	6	21	12	61	11	68
2017	Human resources	8	40	15	2	2	28	5	71	7	39
2017	Financial management	0	21	30	0	0	49	0	42	0	22
2017	Materiel management	9	0	18	27	0	39	8	17	50	12
2017	Information management	18	14	17	0	10	31	10	54	17	58
2017	Information technology	20	15	13	6	4	31	11	61	16	54
2017	Policy	6	25	5	13	0	38	12	63	26	16
2017	Project management	11	10	24	3	7	35	10	39	18	29
2017	Other services to the public	7	13	15	10	7	27	20	38	33	40
2017	None of the above	14	12	18	10	11	28	8	41	31	123
2014	Client contact centre	20	13	17	4	3	36	7	58	11	46
2014	Communications or public affairs	5	11	16	8	0	46	14	40	20	37
2014	Access to information and privacy	12	10	23	10	3	34	8	37	23	29
2014	Science and technology	16	9	8	0	9	42	16	60	21	12
2014	Library services	10	16	23	8	4	33	6	42	20	152
2014	Administration and operations	10	14	14	8	5	39	11	47	25	87
2014	Human resources	6	37	16	0	0	31	10	73	0	30
2014	Financial management	10	17	25	5	0	35	8	47	10	19
2014	Materiel management	25	23	16	13	5	18	0	59	22	17
2014	Information management	14	15	15	5	6	38	8	52	21	114
2014	Information technology	9	13	20	4	4	40	11	45	15	55
2014	Evaluation	7	33	26	7	0	20	7	55	9	15
2014	Other services to the public	19	9	13	5	2	34	18	58	15	38
2014	None of the above	13	12	24	9	5	30	8	40	22	135

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	44	19	0	0	20	0	76	0	26
2018	Communications or public affairs	18	34	11	14	0	20	3	68	18	29
2018	Access to information and privacy	52	13	23	0	4	8	0	71	5	27
2018	Library services	19	36	21	5	4	15	0	65	10	108
2018	Administration and operations	28	30	20	5	6	11	0	66	12	64
2018	Human resources	22	43	13	13	0	8	0	71	15	36
2018	Financial management	28	38	22	0	0	12	0	75	0	23
2018	Real property	28	9	63	0	0	0	0	37	0	10
2018	Materiel management	42	23	8	0	19	0	9	70	21	11
2018	Information management	26	31	19	5	0	17	2	70	6	60
2018	Information technology	32	28	17	5	2	15	0	72	8	59
2018	Policy	30	39	11	11	0	8	0	76	12	19
2018	Project management	38	24	10	7	4	17	0	75	13	29
2018	Other services to the public	33	25	16	13	3	8	2	65	17	37
2018	None of the above	22	28	22	5	7	15	1	60	14	82
2017	Client contact centre	13	48	26	0	0	13	0	70	0	39
2017	Communications or public affairs	17	35	12	8	6	23	0	67	18	35
2017	Access to information and privacy	42	8	31	8	0	8	3	56	9	26
2017	Library services	19	36	14	4	5	22	2	71	11	133
2017	Administration and operations	28	32	18	2	3	13	4	73	5	68
2017	Human resources	18	53	17	5	0	7	0	77	5	39
2017	Financial management	0	48	28	0	0	23	0	63	0	22
2017	Materiel management	16	18	18	18	0	23	8	49	26	12
2017	Information management	30	31	16	3	7	10	3	70	12	58
2017	Information technology	29	26	21	2	2	19	2	69	5	53
2017	Policy	24	26	18	13	0	12	6	62	16	16
2017	Project management	32	27	14	3	7	14	3	71	12	29
2017	Other services to the public	26	33	17	2	5	12	5	70	9	40
2017	None of the above	19	28	15	10	8	20	0	59	22	123
2014	Client contact centre	20	26	19	4	3	26	2	64	9	46
2014	Communications or public affairs	19	16	29	11	0	24	0	47	14	37
2014	Access to information and privacy	18	18	34	7	3	17	3	45	13	29
2014	Science and technology	25	25	25	0	0	25	0	67	0	12
2014	Library services	20	22	25	9	4	20	0	53	16	152
2014	Administration and operations	16	41	14	9	3	13	4	68	15	87
2014	Human resources	11	47	22	3	0	16	0	69	4	30
2014	Financial management	5	49	10	16	0	20	0	67	20	19
2014	Materiel management	30	34	0	25	0	12	0	72	28	17
2014	Information management	26	28	17	6	4	18	1	66	12	114
2014	Information technology	9	35	22	7	0	27	0	60	10	55
2014	Evaluation	27	47	20	0	0	7	0	79	0	15
2014	Other services to the public	27	24	23	2	2	18	3	65	6	38
2014	None of the above	19	24	22	7	5	21	1	56	15	135

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	0	100	25
2018	Access to information and privacy	0	100	28
2018	Library services	5	95	108
2018	Human resources	0	100	36
2018	Real property	0	100	10
2018	Materiel management	0	100	11
2018	Information management	0	100	60
2018	Policy	0	100	18
2018	Project management	0	100	30

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	4	18	26	0	0	45	7	45	0	27
2018	Communications or public affairs	7	27	26	0	0	33	7	56	0	30
2018	Access to information and privacy	17	13	20	0	0	41	10	60	0	27
2018	Library services	10	18	23	3	2	40	4	50	8	108
2018	Administration and operations	16	12	22	6	4	39	1	48	16	63
2018	Human resources	19	32	8	0	0	40	0	87	0	36
2018	Financial management	15	20	18	0	0	40	8	65	0	22
2018	Real property	18	9	45	0	0	28	0	38	0	10
2018	Materiel management	22	0	54	0	8	7	9	27	9	11
2018	Information management	9	17	26	0	0	47	2	50	0	59
2018	Information technology	26	11	18	5	0	34	5	61	9	59
2018	Policy	11	28	6	0	0	40	15	86	0	19
2018	Project management	20	10	16	3	0	47	3	61	6	30
2018	Other services to the public	15	19	16	8	3	29	11	56	19	37
2018	None of the above	15	13	32	1	0	35	5	46	2	82
2017	Client contact centre	8	29	23	0	0	40	0	61	0	39
2017	Communications or public affairs	8	25	9	0	3	46	8	74	6	35
2017	Access to information and privacy	8	11	28	0	0	33	19	41	0	25
2017	Library services	11	15	16	2	2	41	12	55	10	134
2017	Administration and operations	17	20	19	0	3	27	15	62	5	68
2017	Human resources	13	37	12	0	0	30	7	80	0	39
2017	Financial management	0	28	19	0	0	49	4	60	0	22
2017	Materiel management	9	9	35	0	8	31	8	29	13	12
2017	Information management	19	11	18	2	0	42	8	60	3	58
2017	Information technology	22	14	6	4	4	45	6	73	15	53
2017	Policy	6	18	12	0	0	38	25	68	0	16
2017	Project management	14	14	24	0	0	48	0	54	0	29
2017	Other services to the public	8	13	15	5	0	39	20	50	12	40
2017	None of the above	11	15	25	4	3	35	7	44	13	123
2014	Client contact centre	7	24	23	0	0	38	9	58	0	46
2014	Communications or public affairs	8	13	19	0	0	54	6	53	0	37
2014	Access to information and privacy	8	20	27	0	3	30	11	49	6	29
2014	Science and technology	16	9	16	9	9	33	8	43	31	12
2014	Library services	13	12	24	4	2	39	5	45	11	152
2014	Administration and operations	11	13	14	2	2	47	11	57	10	87
2014	Human resources	11	29	13	0	0	38	10	76	0	30
2014	Financial management	5	20	35	0	0	40	0	41	0	19
2014	Materiel management	20	11	28	0	11	23	7	44	16	17
2014	Information management	10	13	17	3	1	50	6	52	9	113
2014	Information technology	11	15	16	2	2	47	7	56	8	55
2014	Evaluation	20	33	20	0	0	27	0	73	0	15
2014	Other services to the public	19	7	20	0	0	49	5	55	0	38
2014	None of the above	11	17	22	2	2	38	7	52	8	135

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	11	47	18	0	0	25	0	76	0	26
2018	Communications or public affairs	10	37	30	3	0	16	3	58	4	30
2018	Access to information and privacy	43	22	21	0	0	15	0	76	0	26
2018	Library services	19	38	21	4	3	16	0	68	8	108
2018	Administration and operations	27	33	22	4	4	11	0	67	9	63
2018	Human resources	25	46	11	5	0	13	0	81	6	36
2018	Financial management	29	41	17	0	0	13	0	80	0	22
2018	Real property	28	18	54	0	0	0	0	46	0	10
2018	Materiel management	53	15	16	0	8	0	9	74	9	11
2018	Information management	27	28	21	4	0	19	0	69	5	60
2018	Information technology	31	30	15	5	0	19	0	75	6	59
2018	Policy	29	39	22	6	0	4	0	71	6	19
2018	Project management	42	27	14	7	0	11	0	77	7	30
2018	Other services to the public	36	25	18	8	3	8	2	67	13	37
2018	None of the above	24	26	30	2	0	16	1	61	3	82
2017	Client contact centre	8	43	21	0	0	28	0	71	0	39
2017	Communications or public affairs	14	43	9	0	3	31	0	83	4	35
2017	Access to information and privacy	44	16	28	0	0	8	4	68	0	25
2017	Library services	21	37	11	2	3	22	3	78	7	134
2017	Administration and operations	25	37	13	0	3	15	7	79	4	68
2017	Human resources	19	54	7	0	0	17	3	91	0	38
2017	Financial management	4	54	14	0	0	27	0	81	0	22
2017	Materiel management	16	33	18	0	8	18	8	66	10	12
2017	Information management	26	34	15	5	0	18	2	75	6	58
2017	Information technology	28	26	13	4	2	27	0	75	8	54
2017	Policy	18	39	18	6	0	12	6	70	8	16
2017	Project management	32	20	20	3	0	24	0	69	4	29
2017	Other services to the public	30	22	23	8	0	10	7	63	9	40
2017	None of the above	19	30	21	5	3	21	1	63	10	123
2014	Client contact centre	19	37	18	0	0	27	0	76	0	46
2014	Communications or public affairs	19	30	21	3	0	27	0	67	4	37
2014	Access to information and privacy	16	37	20	3	3	14	7	67	9	29
2014	Science and technology	16	26	33	0	0	25	0	56	0	12
2014	Library services	23	25	20	5	2	25	0	63	10	152
2014	Administration and operations	22	24	19	1	2	28	3	67	5	87
2014	Human resources	18	36	22	0	0	20	3	71	0	30
2014	Financial management	10	39	15	11	0	25	0	65	14	19
2014	Materiel management	25	11	12	16	7	23	7	51	32	17
2014	Information management	20	25	24	5	1	24	1	60	8	113
2014	Information technology	13	27	23	2	2	31	2	60	5	55
2014	Evaluation	33	33	20	0	0	13	0	77	0	15
2014	Other services to the public	25	15	23	0	2	34	0	62	4	38
2014	None of the above	19	27	22	4	3	24	1	61	9	135

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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	47	3	4	0	4	0	92	4	27
2018	Communications or public affairs	64	33	3	0	0	0	0	97	0	30
2018	Access to information and privacy	51	29	8	5	4	3	0	82	10	27
2018	Library services	52	24	10	4	6	3	0	79	11	109
2018	Administration and operations	54	31	9	3	2	0	0	86	6	63
2018	Human resources	45	36	8	11	0	0	0	81	11	36
2018	Financial management	55	27	9	4	4	0	0	82	9	23
2018	Real property	58	42	0	0	0	0	0	100	0	10
2018	Materiel management	49	51	0	0	0	0	0	100	0	11
2018	Information management	62	24	8	2	2	2	2	88	3	59
2018	Information technology	61	28	8	2	2	0	0	88	3	58
2018	Policy	63	32	0	6	0	0	0	94	6	19
2018	Project management	77	13	10	0	0	0	0	90	0	30
2018	Other services to the public	64	13	16	0	8	0	0	76	8	37
2018	None of the above	67	19	11	0	0	2	0	88	0	82
2017	Client contact centre	41	35	14	2	2	5	0	81	5	39
2017	Communications or public affairs	56	32	3	0	0	9	0	97	0	35
2017	Access to information and privacy	65	20	11	0	4	0	0	85	4	26
2017	Library services	49	31	9	5	3	2	1	82	9	134
2017	Administration and operations	65	22	5	7	2	0	0	86	9	68
2017	Human resources	50	40	7	2	0	0	0	90	2	39
2017	Financial management	58	24	14	4	0	0	0	82	4	22
2017	Materiel management	39	34	18	0	0	9	0	81	0	12
2017	Information management	73	18	4	2	0	2	2	95	2	58
2017	Information technology	54	30	9	4	4	0	0	83	7	54
2017	Policy	81	19	0	0	0	0	0	100	0	16
2017	Project management	69	24	0	0	3	3	0	96	4	29
2017	Other services to the public	59	15	12	11	2	0	0	75	13	40
2017	None of the above	59	20	11	2	5	3	0	81	7	123

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	43	23	18	0	0	0	59	18	26
2018	Communications or public affairs	14	43	20	10	6	7	0	60	18	29
2018	Access to information and privacy	24	39	7	18	0	13	0	71	20	28
2018	Library services	15	48	14	7	7	9	0	69	16	108
2018	Administration and operations	26	46	16	6	2	4	0	76	8	63
2018	Human resources	31	52	8	8	0	0	0	84	8	36
2018	Financial management	40	39	13	0	0	7	0	86	0	23
2018	Real property	18	46	24	12	0	0	0	65	12	10
2018	Materiel management	42	26	24	0	0	9	0	74	0	11
2018	Information management	25	40	24	6	2	3	0	67	8	60
2018	Information technology	24	45	19	2	2	9	0	76	4	58
2018	Policy	26	51	23	0	0	0	0	77	0	18
2018	Project management	35	38	13	7	3	4	0	75	11	29
2018	Other services to the public	18	55	14	11	3	0	0	72	14	36
2018	None of the above	20	42	23	8	1	5	0	65	10	82
2017	Client contact centre	5	44	32	8	0	11	0	55	8	38
2017	Communications or public affairs	14	25	37	9	3	11	0	45	13	35
2017	Access to information and privacy	15	27	23	15	12	8	0	45	30	26
2017	Library services	11	43	25	7	4	9	0	59	13	134
2017	Administration and operations	29	43	13	6	3	5	1	76	10	67
2017	Human resources	13	42	18	14	5	8	0	60	21	39
2017	Financial management	18	51	22	0	4	4	0	73	5	22
2017	Materiel management	18	31	9	9	17	17	0	59	30	12
2017	Information management	17	50	16	8	0	9	0	74	9	58
2017	Information technology	15	32	24	7	7	15	0	54	17	54
2017	Policy	24	44	19	12	0	0	0	68	12	16
2017	Project management	24	41	17	0	10	7	0	70	11	29
2017	Other services to the public	8	43	27	15	2	5	0	53	18	40
2017	None of the above	9	30	23	14	15	9	0	43	31	123

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	36	34	9	0	7	54	9	26
2018	Communications or public affairs	14	43	17	20	6	0	56	27	29
2018	Access to information and privacy	31	41	4	13	0	10	81	15	28
2018	Library services	20	47	10	9	9	5	71	19	109
2018	Administration and operations	28	37	21	5	10	0	65	15	63
2018	Human resources	17	40	21	11	11	0	57	21	36
2018	Financial management	31	44	13	4	0	8	81	5	23
2018	Real property	18	61	9	12	0	0	79	12	10
2018	Materiel management	30	19	31	11	0	9	54	12	11
2018	Information management	18	53	11	16	2	0	71	18	60
2018	Information technology	23	51	14	7	2	3	76	9	58
2018	Policy	32	51	12	6	0	0	82	6	18
2018	Project management	31	34	25	4	6	0	65	10	29
2018	Other services to the public	23	43	15	13	5	0	66	19	37
2018	None of the above	22	36	17	16	4	5	61	21	81
2017	Client contact centre	5	49	37	5	5	0	53	10	39
2017	Communications or public affairs	20	40	17	20	3	0	60	23	35
2017	Access to information and privacy	27	26	23	12	0	12	60	13	26
2017	Library services	17	44	16	13	5	5	64	19	134
2017	Administration and operations	31	35	22	5	6	1	67	11	68
2017	Human resources	15	40	18	15	5	8	60	21	39
2017	Financial management	14	53	20	9	0	4	70	9	22
2017	Materiel management	0	49	25	9	0	17	59	11	12
2017	Information management	16	51	21	11	0	2	68	11	58
2017	Information technology	22	37	20	7	7	6	63	16	54
2017	Policy	24	44	19	6	6	0	68	12	16
2017	Project management	22	40	14	11	10	4	64	22	28
2017	Other services to the public	17	46	12	18	5	2	65	23	40
2017	None of the above	15	42	17	8	15	4	59	24	122

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	49	24	10	7	10	0	0	73	17	27
2018	Communications or public affairs	37	16	27	13	7	0	0	53	20	30
2018	Access to information and privacy	29	27	28	11	0	5	0	60	11	28
2018	Library services	27	38	18	6	10	1	0	66	16	108
2018	Administration and operations	31	24	26	7	6	2	3	58	14	64
2018	Human resources	50	24	15	3	5	0	3	76	8	36
2018	Financial management	40	39	17	0	4	0	0	78	4	23
2018	Real property	18	42	21	9	9	0	0	61	18	10
2018	Materiel management	49	35	16	0	0	0	0	84	0	11
2018	Information management	31	20	24	11	13	0	0	52	24	60
2018	Information technology	36	28	15	9	8	2	2	67	18	59
2018	Policy	38	29	11	22	0	0	0	67	22	19
2018	Project management	27	20	23	14	16	0	0	47	30	30
2018	Other services to the public	15	43	24	2	16	0	0	58	18	37
2018	None of the above	24	33	19	12	12	0	0	57	24	82
2017	Client contact centre	29	25	16	15	8	0	8	58	25	39
2017	Communications or public affairs	17	27	24	15	12	0	6	47	28	34
2017	Access to information and privacy	38	27	12	11	4	0	8	71	16	26
2017	Library services	25	37	19	8	11	0	0	62	19	131
2017	Administration and operations	22	25	22	16	12	0	3	48	29	68
2017	Human resources	25	24	17	13	13	2	5	53	29	39
2017	Financial management	27	21	36	9	7	0	0	48	16	22
2017	Materiel management	25	42	8	16	9	0	0	68	25	12
2017	Information management	20	26	28	17	5	0	4	48	23	57
2017	Information technology	42	13	22	5	13	0	4	58	19	54
2017	Policy	6	31	18	44	0	0	0	38	44	16
2017	Project management	24	14	24	21	10	0	7	41	34	29
2017	Other services to the public	25	25	20	15	13	2	0	52	28	40
2017	None of the above	18	25	24	11	18	1	3	45	30	123

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	37	22	25	3	0	0	49	28	27
2018	Communications or public affairs	13	10	43	23	11	0	0	23	34	30
2018	Access to information and privacy	28	26	23	10	14	0	0	54	23	28
2018	Library services	21	29	27	13	8	0	2	51	21	108
2018	Administration and operations	17	36	31	9	6	0	0	53	15	64
2018	Human resources	13	12	30	27	19	0	0	24	46	36
2018	Financial management	18	39	22	9	13	0	0	56	22	23
2018	Real property	24	0	39	28	9	0	0	24	37	10
2018	Materiel management	18	42	40	0	0	0	0	60	0	11
2018	Information management	22	31	21	16	8	1	0	54	25	60
2018	Information technology	12	39	31	15	2	0	2	52	17	59
2018	Policy	14	31	44	6	6	0	0	45	11	19
2018	Project management	3	33	38	26	0	0	0	36	26	30
2018	Other services to the public	19	25	33	16	8	0	0	43	23	37
2018	None of the above	26	32	25	7	9	0	0	58	16	82
2017	Client contact centre	18	25	38	10	8	0	0	44	18	39
2017	Communications or public affairs	6	20	43	17	14	0	0	26	31	35
2017	Access to information and privacy	19	23	31	12	16	0	0	42	28	26
2017	Library services	24	28	25	16	5	2	0	54	21	134
2017	Administration and operations	19	35	38	5	1	0	1	55	6	68
2017	Human resources	12	21	22	22	22	0	0	34	44	39
2017	Financial management	18	30	35	4	13	0	0	48	18	22
2017	Materiel management	52	23	16	9	0	0	0	75	9	12
2017	Information management	21	33	22	19	5	0	0	54	24	58
2017	Information technology	17	32	31	15	4	0	2	49	19	54
2017	Policy	6	37	45	12	0	0	0	43	12	16
2017	Project management	14	45	28	7	0	0	7	63	7	29
2017	Other services to the public	20	29	24	12	12	2	0	50	25	40
2017	None of the above	18	34	22	15	8	0	3	53	23	123

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	26	35	7	0	0	5	55	7	27
2018	Communications or public affairs	16	10	40	23	10	0	0	27	33	30
2018	Access to information and privacy	35	26	30	10	0	0	0	61	10	28
2018	Library services	35	38	9	9	2	2	5	79	12	108
2018	Administration and operations	30	38	18	7	7	0	0	68	14	63
2018	Human resources	10	19	31	33	8	0	0	29	41	36
2018	Financial management	25	45	9	17	4	0	0	70	22	23
2018	Real property	9	35	28	18	9	0	0	45	28	10
2018	Materiel management	41	27	24	8	0	0	0	68	8	11
2018	Information management	34	29	22	8	3	2	2	66	12	59
2018	Information technology	19	41	27	7	3	0	3	62	11	59
2018	Policy	24	17	49	6	0	0	4	43	6	19
2018	Project management	17	41	24	17	0	0	0	58	17	29
2018	Other services to the public	31	26	36	3	5	0	0	56	8	37
2018	None of the above	41	29	17	6	4	1	1	72	10	81
2017	Client contact centre	21	39	25	10	5	0	0	60	15	39
2017	Communications or public affairs	9	23	43	17	8	0	0	32	26	35
2017	Access to information and privacy	31	46	0	16	4	4	0	79	21	26
2017	Library services	37	31	20	5	2	2	2	72	8	132
2017	Administration and operations	28	35	21	10	3	0	3	65	13	67
2017	Human resources	10	21	25	27	17	0	0	31	44	39
2017	Financial management	18	30	35	13	4	0	0	48	17	22
2017	Materiel management	59	25	16	0	0	0	0	84	0	12
2017	Information management	42	32	10	5	7	0	4	77	12	58
2017	Information technology	28	26	22	17	2	0	6	56	20	54
2017	Policy	20	29	36	15	0	0	0	49	15	14
2017	Project management	28	29	22	11	3	0	7	61	15	28
2017	Other services to the public	36	20	29	5	7	2	0	58	13	40
2017	None of the above	32	31	19	9	6	1	2	64	16	122

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	20	25	17	12	0	4	45	30	27
2018	Communications or public affairs	10	23	16	27	20	3	0	34	49	30
2018	Access to information and privacy	25	26	18	7	24	0	0	51	32	27
2018	Library services	12	27	23	21	12	1	3	41	35	107
2018	Administration and operations	15	32	30	21	3	0	0	46	24	63
2018	Human resources	18	5	24	42	8	0	3	23	52	36
2018	Financial management	30	35	13	4	17	0	0	65	22	23
2018	Real property	9	15	39	18	18	0	0	24	37	10
2018	Materiel management	41	19	40	0	0	0	0	60	0	11
2018	Information management	17	31	28	11	12	0	1	49	23	60
2018	Information technology	19	25	29	18	9	0	0	44	27	59
2018	Policy	25	32	28	11	0	4	0	59	12	19
2018	Project management	13	30	31	16	3	0	6	46	21	30
2018	Other services to the public	19	21	30	18	13	0	0	40	31	37
2018	None of the above	24	21	23	12	16	0	4	47	29	82
2017	Client contact centre	11	34	24	15	15	0	0	45	30	39
2017	Communications or public affairs	11	17	32	23	17	0	0	28	40	35
2017	Access to information and privacy	23	16	22	12	28	0	0	39	39	26
2017	Library services	22	22	29	11	15	2	0	45	26	134
2017	Administration and operations	26	34	24	6	6	0	4	63	12	68
2017	Human resources	8	22	28	22	17	0	2	31	40	39
2017	Financial management	18	22	24	23	13	0	0	40	37	22
2017	Materiel management	52	16	23	0	9	0	0	68	9	12
2017	Information management	29	24	27	9	12	0	0	53	20	58
2017	Information technology	18	24	30	13	11	0	4	44	25	54
2017	Policy	24	25	26	25	0	0	0	49	25	16
2017	Project management	29	18	29	18	4	0	3	48	22	28
2017	Other services to the public	13	33	24	12	15	2	0	47	28	40
2017	None of the above	20	24	17	18	16	2	4	47	36	123

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	59	14	11	0	3	0	12	84	4	26
2018	Communications or public affairs	29	41	24	0	0	0	7	75	0	30
2018	Access to information and privacy	47	23	6	7	0	0	16	84	9	28
2018	Library services	62	10	9	3	2	0	14	84	6	108
2018	Administration and operations	56	12	14	2	3	0	13	78	5	63
2018	Human resources	32	19	25	13	3	3	5	56	17	36
2018	Financial management	43	27	17	9	4	0	0	70	13	23
2018	Real property	45	28	18	0	9	0	0	72	9	10
2018	Materiel management	84	8	8	0	0	0	0	92	0	11
2018	Information management	61	17	2	2	2	0	17	94	4	58
2018	Information technology	55	29	8	2	2	0	5	88	4	59
2018	Policy	51	39	6	0	0	0	4	94	0	19
2018	Project management	64	26	4	6	0	0	0	90	6	30
2018	Other services to the public	48	23	10	5	5	0	8	78	11	37
2018	None of the above	64	16	7	1	4	0	9	87	5	82
2017	Client contact centre	42	23	15	3	0	5	13	79	3	39
2017	Communications or public affairs	32	28	20	11	3	0	6	64	15	35
2017	Access to information and privacy	46	19	8	0	0	0	28	89	0	26
2017	Library services	52	16	4	3	1	2	22	89	6	132
2017	Administration and operations	53	21	4	3	1	0	17	90	5	68
2017	Human resources	26	19	17	15	10	0	13	52	28	39
2017	Financial management	33	37	17	4	0	4	4	77	5	22
2017	Materiel management	83	8	0	0	0	0	9	100	0	12
2017	Information management	60	17	7	2	0	0	14	90	2	58
2017	Information technology	64	13	7	4	0	2	9	87	4	54
2017	Policy	46	33	7	0	7	0	7	85	7	15
2017	Project management	50	28	4	4	0	0	15	91	4	28
2017	Other services to the public	48	20	12	0	7	2	10	78	9	40
2017	None of the above	58	12	12	2	1	1	14	82	4	123

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	31	39	11	4	12	0	3	72	17	26
2018	Communications or public affairs	31	35	24	3	7	0	0	66	10	29
2018	Access to information and privacy	32	35	17	7	6	0	3	69	14	28
2018	Library services	29	27	29	6	6	0	3	58	12	108
2018	Administration and operations	42	31	14	9	4	0	0	73	14	64
2018	Human resources	27	35	11	8	19	0	0	63	27	36
2018	Financial management	31	34	13	17	4	0	0	65	22	23
2018	Real property	54	9	18	9	9	0	0	63	18	10
2018	Materiel management	28	30	34	8	0	0	0	58	8	11
2018	Information management	37	32	18	5	8	0	0	70	13	60
2018	Information technology	41	32	18	7	2	0	0	73	9	59
2018	Policy	10	37	22	11	16	0	4	49	28	19
2018	Project management	23	30	31	16	0	0	0	53	16	30
2018	Other services to the public	29	32	24	8	8	0	0	61	16	37
2018	None of the above	40	26	21	6	5	1	1	68	11	82
2017	Client contact centre	36	23	26	2	10	0	3	60	13	39
2017	Communications or public affairs	34	18	34	3	9	0	3	53	12	35
2017	Access to information and privacy	35	22	11	16	8	0	8	62	26	26
2017	Library services	37	33	17	8	4	1	1	71	12	134
2017	Administration and operations	37	26	23	7	5	0	3	64	12	67
2017	Human resources	28	19	39	7	7	0	0	47	14	39
2017	Financial management	40	46	10	5	0	0	0	85	5	22
2017	Materiel management	43	33	23	0	0	0	0	77	0	12
2017	Information management	40	36	14	7	2	0	2	78	9	58
2017	Information technology	54	15	13	9	3	2	4	72	14	54
2017	Policy	13	37	18	13	20	0	0	49	32	16
2017	Project management	17	38	31	10	3	0	0	56	13	29
2017	Other services to the public	31	35	17	10	7	0	0	65	17	40
2017	None of the above	38	28	18	9	7	0	0	65	17	123

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	38	25	10	3	0	0	61	13	27
2018	Communications or public affairs	21	28	24	17	10	0	0	49	27	29
2018	Access to information and privacy	33	39	19	0	6	3	0	74	7	28
2018	Library services	23	39	20	11	6	0	2	63	17	109
2018	Administration and operations	34	24	24	8	3	0	6	62	12	62
2018	Human resources	32	33	26	3	3	0	3	67	6	35
2018	Financial management	33	40	18	4	4	0	0	73	9	23
2018	Real property	30	51	18	0	0	0	0	82	0	10
2018	Materiel management	37	43	19	0	0	0	0	81	0	11
2018	Information management	25	36	24	3	10	0	2	62	14	60
2018	Information technology	31	39	20	5	2	2	2	72	7	59
2018	Policy	25	43	26	6	0	0	0	68	6	19
2018	Project management	22	41	30	7	0	0	0	63	7	30
2018	Other services to the public	24	38	21	16	0	0	0	62	16	35
2018	None of the above	34	26	23	10	5	1	1	62	15	81
2017	Client contact centre	27	28	25	17	2	0	0	55	20	39
2017	Communications or public affairs	17	37	20	17	6	3	0	56	24	35
2017	Access to information and privacy	39	30	24	0	0	0	8	74	0	26
2017	Library services	27	40	16	12	4	0	2	67	16	134
2017	Administration and operations	34	29	19	9	3	0	6	67	13	67
2017	Human resources	35	32	19	10	0	0	5	70	10	39
2017	Financial management	18	51	26	5	0	0	0	69	5	22
2017	Materiel management	41	59	0	0	0	0	0	100	0	12
2017	Information management	28	42	17	9	3	0	0	71	12	58
2017	Information technology	29	32	17	15	4	0	4	64	19	54
2017	Policy	24	32	25	19	0	0	0	56	19	16
2017	Project management	25	29	36	0	7	0	4	56	7	28
2017	Other services to the public	22	33	20	22	2	0	0	55	25	40
2017	None of the above	28	34	26	6	6	2	0	63	11	123

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	33	25	14	0	0	5	59	15	27
2018	Communications or public affairs	10	38	24	24	3	0	0	49	27	29
2018	Access to information and privacy	45	38	14	0	3	0	0	82	3	28
2018	Library services	27	35	21	10	4	0	3	64	15	109
2018	Administration and operations	30	34	24	7	3	2	0	65	11	62
2018	Human resources	11	29	24	22	14	0	0	40	36	35
2018	Financial management	28	24	30	17	0	0	0	52	17	23
2018	Real property	28	35	28	9	0	0	0	63	9	10
2018	Materiel management	18	55	27	0	0	0	0	73	0	11
2018	Information management	25	44	16	13	2	0	0	69	15	60
2018	Information technology	17	42	20	12	5	0	3	62	17	59
2018	Policy	26	26	31	17	0	0	0	52	17	19
2018	Project management	26	37	27	11	0	0	0	63	11	30
2018	Other services to the public	21	48	18	11	3	0	0	69	13	35
2018	None of the above	35	33	20	8	1	3	0	69	10	81
2017	Client contact centre	29	15	31	20	2	0	3	45	23	39
2017	Communications or public affairs	23	15	42	14	3	3	0	38	18	35
2017	Access to information and privacy	34	38	12	8	4	0	4	75	12	26
2017	Library services	34	29	23	9	2	1	1	65	11	134
2017	Administration and operations	30	30	21	15	3	0	1	60	19	67
2017	Human resources	13	30	28	15	12	0	2	44	28	39
2017	Financial management	18	35	25	22	0	0	0	53	22	22
2017	Materiel management	67	25	9	0	0	0	0	91	0	12
2017	Information management	25	36	17	12	7	0	3	63	20	58
2017	Information technology	22	22	30	7	15	0	4	46	23	54
2017	Policy	12	30	52	6	0	0	0	42	6	16
2017	Project management	31	31	17	14	3	0	3	64	18	29
2017	Other services to the public	25	28	30	10	7	0	0	53	17	40
2017	None of the above	20	32	30	11	5	2	2	54	16	123

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	39	6	7	0	0	5	86	8	27
2018	Communications or public affairs	17	24	38	10	10	0	0	41	20	29
2018	Access to information and privacy	41	41	14	3	0	0	0	82	3	28
2018	Library services	33	28	19	10	6	2	1	62	17	109
2018	Administration and operations	33	28	19	12	5	0	3	63	17	62
2018	Human resources	24	36	16	15	6	0	3	62	22	35
2018	Financial management	25	41	22	9	4	0	0	65	13	23
2018	Real property	39	33	28	0	0	0	0	72	0	10
2018	Materiel management	30	55	16	0	0	0	0	84	0	11
2018	Information management	46	28	10	8	8	0	0	74	16	60
2018	Information technology	29	25	31	13	2	0	0	54	15	59
2018	Policy	31	27	42	0	0	0	0	58	0	19
2018	Project management	22	45	30	3	0	0	0	67	3	30
2018	Other services to the public	33	35	22	11	0	0	0	67	11	35
2018	None of the above	37	35	13	10	3	1	1	74	13	81
2017	Client contact centre	41	28	13	10	2	2	3	73	13	39
2017	Communications or public affairs	26	26	25	14	6	3	0	53	21	35
2017	Access to information and privacy	46	26	8	4	4	4	8	82	9	26
2017	Library services	35	39	13	8	2	1	2	76	11	134
2017	Administration and operations	36	22	24	6	9	0	3	60	15	67
2017	Human resources	20	38	22	10	5	0	5	61	16	39
2017	Financial management	33	18	35	15	0	0	0	51	15	21
2017	Materiel management	41	51	8	0	0	0	0	92	0	12
2017	Information management	37	32	12	9	7	0	3	71	16	58
2017	Information technology	26	20	32	11	7	0	4	48	20	54
2017	Policy	25	37	32	0	6	0	0	61	6	16
2017	Project management	28	21	31	17	3	0	0	48	21	29
2017	Other services to the public	28	40	15	10	7	0	0	68	17	40
2017	None of the above	29	28	23	12	4	2	3	59	16	123

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	25	37	11	0	0	4	51	11	26
2018	Communications or public affairs	31	31	24	7	7	0	0	62	14	29
2018	Access to information and privacy	41	31	9	16	0	3	0	74	16	28
2018	Library services	31	33	23	9	5	0	0	64	13	108
2018	Administration and operations	36	30	23	7	2	0	2	68	9	60
2018	Human resources	21	28	28	15	8	0	0	49	24	35
2018	Financial management	35	36	25	4	0	0	0	70	4	23
2018	Real property	21	42	37	0	0	0	0	63	0	10
2018	Materiel management	42	39	20	0	0	0	0	80	0	11
2018	Information management	29	36	21	5	5	2	2	68	10	60
2018	Information technology	38	41	15	5	2	0	0	78	7	59
2018	Policy	33	28	22	12	6	0	0	61	18	18
2018	Project management	38	42	10	7	0	0	3	83	7	30
2018	Other services to the public	39	48	5	8	0	0	0	87	8	35
2018	None of the above	42	28	17	8	2	1	1	72	11	81
2017	Client contact centre	39	23	15	13	3	5	3	67	17	39
2017	Communications or public affairs	31	24	26	17	3	0	0	54	20	35
2017	Access to information and privacy	47	22	11	4	8	0	8	75	13	26
2017	Library services	38	33	17	6	3	1	2	73	10	134
2017	Administration and operations	36	37	15	8	2	1	1	75	10	67
2017	Human resources	15	42	15	13	10	0	5	61	24	39
2017	Financial management	27	47	22	4	0	0	0	74	4	22
2017	Materiel management	59	25	17	0	0	0	0	83	0	12
2017	Information management	40	32	12	10	2	0	3	75	12	58
2017	Information technology	30	28	30	2	7	0	4	59	10	54
2017	Policy	38	38	19	5	0	0	0	76	5	16
2017	Project management	34	21	35	0	0	3	7	61	0	29
2017	Other services to the public	35	38	17	7	2	0	0	73	10	40
2017	None of the above	40	27	18	6	3	2	4	72	9	123

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	26	19	0	4	0	4	77	4	27
2018	Communications or public affairs	59	10	31	0	0	0	0	69	0	29
2018	Access to information and privacy	57	20	20	3	0	0	0	77	3	28
2018	Library services	39	36	12	8	4	0	2	76	12	109
2018	Administration and operations	61	22	8	2	0	2	6	90	2	62
2018	Human resources	72	14	8	6	0	0	0	86	6	35
2018	Financial management	74	13	9	4	0	0	0	87	4	23
2018	Real property	63	37	0	0	0	0	0	100	0	10
2018	Materiel management	46	35	19	0	0	0	0	81	0	11
2018	Information management	68	28	1	2	1	0	0	96	3	60
2018	Information technology	73	17	2	3	2	0	3	93	5	59
2018	Policy	51	21	22	0	0	0	6	77	0	19
2018	Project management	77	10	10	3	0	0	0	86	3	30
2018	Other services to the public	52	28	14	6	0	0	0	80	6	35
2018	None of the above	57	29	5	6	1	0	3	88	7	81
2017	Client contact centre	59	26	8	2	2	3	0	87	5	39
2017	Communications or public affairs	52	26	17	3	0	0	3	80	3	35
2017	Access to information and privacy	58	26	8	4	4	0	0	84	8	26
2017	Library services	52	36	4	3	4	0	1	88	7	134
2017	Administration and operations	65	19	8	3	2	0	4	87	5	68
2017	Human resources	73	15	7	0	5	0	0	88	5	39
2017	Financial management	78	4	4	13	0	0	0	83	13	22
2017	Materiel management	50	25	17	9	0	0	0	75	9	12
2017	Information management	71	12	12	2	0	0	3	86	2	58
2017	Information technology	74	11	12	2	2	0	0	85	3	54
2017	Policy	62	19	19	0	0	0	0	81	0	16
2017	Project management	72	10	7	7	0	0	3	86	7	29
2017	Other services to the public	47	18	20	10	2	0	2	67	13	40
2017	None of the above	49	28	12	7	4	0	0	77	11	123

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	78	7	3	4	0	3	5	93	4	27
2018	Communications or public affairs	82	10	0	0	0	3	4	100	0	29
2018	Access to information and privacy	80	4	3	3	0	3	6	93	4	28
2018	Library services	72	11	5	2	4	0	7	89	6	109
2018	Administration and operations	73	16	3	0	2	0	6	94	3	62
2018	Human resources	86	11	0	0	0	0	3	100	0	35
2018	Financial management	87	4	4	0	0	0	4	95	0	23
2018	Real property	72	28	0	0	0	0	0	100	0	10
2018	Materiel management	76	16	8	0	0	0	0	92	0	11
2018	Information management	75	13	3	0	2	0	7	95	2	59
2018	Information technology	87	7	3	2	0	0	2	95	2	59
2018	Policy	72	11	0	0	0	0	17	100	0	19
2018	Project management	84	13	3	0	0	0	0	97	0	30
2018	Other services to the public	77	11	3	0	3	3	4	94	3	35
2018	None of the above	80	11	1	2	1	0	5	95	4	81

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	76	9	4	4	0	0	9	92	4	27
2018	Communications or public affairs	73	7	3	10	0	0	7	86	11	29
2018	Access to information and privacy	83	7	0	0	0	3	6	100	0	28
2018	Library services	73	12	7	1	4	0	3	88	6	108
2018	Administration and operations	63	13	10	2	4	0	8	82	7	61
2018	Human resources	80	8	0	3	3	3	3	94	6	35
2018	Financial management	83	0	13	4	0	0	0	83	4	23
2018	Real property	82	9	9	0	0	0	0	91	0	10
2018	Materiel management	57	16	19	0	0	8	0	79	0	11
2018	Information management	76	7	8	5	1	2	2	85	7	60
2018	Information technology	81	12	2	3	0	0	2	95	3	59
2018	Policy	74	15	0	0	0	0	11	100	0	19
2018	Project management	90	0	7	3	0	0	0	90	3	30
2018	Other services to the public	70	11	6	6	0	3	4	87	6	34
2018	None of the above	73	16	1	2	3	0	5	93	5	81
2017	Client contact centre	74	8	8	0	0	3	8	91	0	39
2017	Communications or public affairs	80	6	6	6	0	0	3	89	6	35
2017	Access to information and privacy	80	8	0	0	4	0	8	96	4	26
2017	Library services	80	8	4	5	2	2	0	89	7	134
2017	Administration and operations	76	8	3	3	3	1	6	90	7	68
2017	Human resources	75	8	3	2	0	3	10	94	3	38
2017	Financial management	68	22	7	4	0	0	0	89	4	22
2017	Materiel management	83	9	8	0	0	0	0	92	0	12
2017	Information management	77	12	4	0	3	0	3	93	4	58
2017	Information technology	79	10	7	0	2	0	2	90	2	53
2017	Policy	87	0	6	6	0	0	0	87	6	16
2017	Project management	73	7	0	7	7	0	7	86	14	29
2017	Other services to the public	73	12	7	0	2	0	5	90	2	40
2017	None of the above	72	9	5	6	2	1	4	86	9	123

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	37	10	5	7	0	0	78	12	27
2018	Communications or public affairs	40	27	16	6	7	0	4	70	13	30
2018	Access to information and privacy	56	37	0	3	0	0	3	97	3	28
2018	Library services	45	38	12	5	0	0	0	83	5	108
2018	Administration and operations	43	33	15	2	3	0	4	80	5	64
2018	Human resources	67	21	3	3	5	0	0	89	9	36
2018	Financial management	51	27	17	4	0	0	0	78	4	23
2018	Real property	85	15	0	0	0	0	0	100	0	10
2018	Materiel management	53	30	8	9	0	0	0	84	9	11
2018	Information management	45	32	10	10	3	0	0	77	13	59
2018	Information technology	64	17	12	2	3	0	2	83	5	59
2018	Policy	53	42	6	0	0	0	0	94	0	19
2018	Project management	70	14	10	4	0	0	4	86	4	30
2018	Other services to the public	45	36	16	3	0	0	0	81	3	36
2018	None of the above	40	30	17	5	7	0	1	71	12	82
2017	Client contact centre	56	23	8	2	0	3	8	89	3	39
2017	Communications or public affairs	45	24	22	6	0	0	3	71	6	35
2017	Access to information and privacy	76	12	4	4	0	0	4	92	4	26
2017	Library services	53	29	9	6	1	1	0	83	7	134
2017	Administration and operations	53	33	5	1	3	1	4	90	4	68
2017	Human resources	58	22	10	0	0	2	8	89	0	39
2017	Financial management	62	27	7	4	0	0	0	89	4	22
2017	Materiel management	56	35	9	0	0	0	0	91	0	12
2017	Information management	58	19	7	7	5	0	3	80	12	58
2017	Information technology	51	28	4	9	3	0	4	83	13	54
2017	Policy	40	47	7	0	7	0	0	86	7	15
2017	Project management	58	18	14	3	3	0	3	78	7	29
2017	Other services to the public	50	35	8	5	0	0	2	87	5	40
2017	None of the above	54	28	11	2	2	0	2	84	5	123

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	69	19	4	9	0	0	0	88	9	27
2018	Communications or public affairs	37	31	13	13	3	0	4	70	17	30
2018	Access to information and privacy	84	6	3	0	3	0	3	93	3	28
2018	Library services	51	20	14	7	6	0	1	72	14	107
2018	Administration and operations	57	21	5	6	8	0	3	80	15	64
2018	Human resources	59	13	13	3	8	0	3	75	11	36
2018	Financial management	82	5	4	0	9	0	0	87	9	23
2018	Real property	67	33	0	0	0	0	0	100	0	10
2018	Materiel management	91	9	0	0	0	0	0	100	0	10
2018	Information management	52	25	14	4	3	0	2	78	7	59
2018	Information technology	58	26	9	2	2	0	3	88	4	59
2018	Policy	79	21	0	0	0	0	0	100	0	19
2018	Project management	76	14	3	3	0	0	4	93	3	30
2018	Other services to the public	48	24	9	13	6	0	0	72	19	35
2018	None of the above	63	24	4	4	4	1	0	89	8	82
2017	Client contact centre	64	10	10	0	5	3	8	83	6	39
2017	Communications or public affairs	55	17	20	6	0	0	3	74	6	35
2017	Access to information and privacy	80	8	4	0	4	0	4	92	4	26
2017	Library services	63	21	5	4	5	1	1	86	9	133
2017	Administration and operations	69	12	3	5	6	1	4	85	12	68
2017	Human resources	63	17	7	2	0	2	8	89	3	39
2017	Financial management	60	18	18	0	4	0	0	78	4	22
2017	Materiel management	57	27	17	0	0	0	0	83	0	12
2017	Information management	72	14	7	0	3	0	3	89	4	58
2017	Information technology	62	11	7	12	2	0	6	78	14	53
2017	Policy	81	6	13	0	0	0	0	87	0	16
2017	Project management	57	22	4	7	7	0	4	82	15	28
2017	Other services to the public	59	21	10	5	5	0	0	80	10	40
2017	None of the above	68	10	6	9	4	0	3	81	13	123

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	56	7	14	0	0	0	23	81	0	26
2018	Communications or public affairs	46	17	3	0	7	0	27	87	9	30
2018	Access to information and privacy	64	4	7	0	0	0	24	91	0	28
2018	Library services	54	10	3	3	0	0	31	92	4	108
2018	Administration and operations	41	13	8	2	6	0	30	78	11	64
2018	Human resources	59	5	5	3	8	0	20	80	13	36
2018	Financial management	41	28	4	0	0	0	26	94	0	23
2018	Real property	82	9	9	0	0	0	0	91	0	10
2018	Materiel management	92	0	0	0	0	0	8	100	0	11
2018	Information management	36	16	6	4	2	0	36	82	8	58
2018	Information technology	60	14	5	3	3	0	14	86	8	58
2018	Policy	62	21	6	0	0	0	11	94	0	19
2018	Project management	69	13	0	0	0	0	17	100	0	30
2018	Other services to the public	62	5	2	8	0	0	23	86	11	36
2018	None of the above	53	13	4	0	1	0	30	93	2	82
2017	Client contact centre	59	10	3	2	0	5	21	93	3	39
2017	Communications or public affairs	51	12	3	6	3	0	26	85	11	35
2017	Access to information and privacy	69	8	0	0	0	0	24	100	0	26
2017	Library services	58	7	4	1	1	1	27	90	4	134
2017	Administration and operations	62	6	3	0	3	0	27	92	4	67
2017	Human resources	48	12	2	0	7	2	27	86	10	39
2017	Financial management	70	17	4	4	0	0	4	91	4	22
2017	Materiel management	83	9	0	0	0	0	8	100	0	12
2017	Information management	57	12	7	4	2	0	19	85	6	58
2017	Information technology	56	8	4	8	0	0	25	85	10	53
2017	Policy	56	18	0	0	6	0	19	92	8	16
2017	Project management	62	7	0	3	0	0	28	95	5	29
2017	Other services to the public	55	2	2	2	0	0	38	93	3	40
2017	None of the above	60	16	3	0	0	0	20	96	0	123

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	62	12	14	12	0	0	0	74	12	27
2018	Communications or public affairs	73	10	3	3	0	0	10	93	4	30
2018	Access to information and privacy	71	9	17	0	0	0	3	83	0	28
2018	Library services	58	19	11	2	1	0	9	85	3	108
2018	Administration and operations	67	16	6	0	1	0	9	91	2	64
2018	Human resources	70	19	3	3	3	0	3	92	6	36
2018	Financial management	74	13	4	0	0	0	9	95	0	23
2018	Real property	82	9	9	0	0	0	0	91	0	10
2018	Materiel management	73	19	8	0	0	0	0	92	0	11
2018	Information management	68	14	10	3	2	0	3	84	5	59
2018	Information technology	73	13	5	2	2	0	5	91	4	59
2018	Policy	74	15	6	0	0	0	6	94	0	19
2018	Project management	79	11	3	0	0	0	7	97	0	30
2018	Other services to the public	60	29	3	5	3	0	0	90	8	36
2018	None of the above	60	24	7	4	1	0	4	88	5	81
2017	Client contact centre	51	15	16	5	0	3	10	76	6	39
2017	Communications or public affairs	77	6	3	6	0	0	8	91	6	35
2017	Access to information and privacy	42	42	4	8	0	0	4	88	8	26
2017	Library services	58	25	7	2	1	1	5	89	4	133
2017	Administration and operations	86	6	0	0	0	1	7	100	0	68
2017	Human resources	64	10	10	3	0	3	10	85	3	38
2017	Financial management	79	13	0	4	0	0	4	96	4	22
2017	Materiel management	83	9	0	0	0	0	8	100	0	12
2017	Information management	61	27	4	2	0	0	7	94	2	58
2017	Information technology	70	6	7	2	2	0	13	87	5	54
2017	Policy	72	21	0	0	0	0	7	100	0	14
2017	Project management	73	14	7	0	0	0	7	93	0	29
2017	Other services to the public	53	33	9	3	0	0	3	88	3	40
2017	None of the above	65	17	9	1	2	1	5	88	3	123

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	75	8	10	3	0	0	5	86	3	27
2018	Communications or public affairs	77	10	0	3	3	0	7	93	7	30
2018	Access to information and privacy	59	19	22	0	0	0	0	78	0	28
2018	Library services	59	13	10	3	7	3	4	78	11	108
2018	Administration and operations	63	14	6	9	2	2	5	82	11	62
2018	Human resources	77	13	0	0	4	0	6	95	5	36
2018	Financial management	87	4	0	4	0	0	4	95	5	23
2018	Real property	91	9	0	0	0	0	0	100	0	10
2018	Materiel management	27	54	19	0	0	0	0	81	0	11
2018	Information management	68	17	5	6	2	0	3	87	8	59
2018	Information technology	75	12	4	3	3	0	3	90	7	59
2018	Policy	75	10	4	11	0	0	0	85	11	19
2018	Project management	58	18	6	7	7	0	4	79	15	29
2018	Other services to the public	71	14	4	3	8	0	0	85	11	36
2018	None of the above	68	11	5	4	7	3	1	82	12	82
2017	Client contact centre	64	13	2	0	7	3	11	89	8	39
2017	Communications or public affairs	66	11	3	3	6	3	8	87	10	35
2017	Access to information and privacy	62	7	16	7	4	0	4	72	12	26
2017	Library services	61	11	9	5	8	2	5	77	13	134
2017	Administration and operations	68	16	8	1	0	0	7	90	2	68
2017	Human resources	80	10	2	0	3	0	5	94	3	39
2017	Financial management	71	19	5	0	5	0	0	91	5	22
2017	Materiel management	58	27	8	0	8	0	0	85	8	12
2017	Information management	65	14	4	7	3	2	5	85	11	58
2017	Information technology	76	7	7	2	4	0	3	87	6	54
2017	Policy	62	0	13	6	13	6	0	66	20	16
2017	Project management	48	14	14	10	7	0	7	67	18	29
2017	Other services to the public	50	20	8	7	10	0	5	73	19	40
2017	None of the above	56	16	8	7	7	2	5	77	15	123

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	19	18	7	8	0	0	67	15	27
2018	Communications or public affairs	50	29	7	3	7	0	4	83	10	30
2018	Access to information and privacy	59	31	3	0	0	0	6	97	0	28
2018	Library services	43	37	13	2	1	1	4	83	3	107
2018	Administration and operations	40	33	17	6	2	0	1	74	9	64
2018	Human resources	54	21	17	8	0	0	0	75	8	36
2018	Financial management	57	30	4	4	4	0	0	87	9	23
2018	Real property	76	24	0	0	0	0	0	100	0	10
2018	Materiel management	38	51	0	11	0	0	0	89	11	11
2018	Information management	37	38	11	8	3	0	3	77	12	59
2018	Information technology	59	19	15	2	3	0	2	80	5	59
2018	Policy	32	33	29	0	6	0	0	65	6	18
2018	Project management	52	21	17	6	0	0	4	76	7	30
2018	Other services to the public	37	45	13	5	0	0	0	82	5	36
2018	None of the above	56	23	11	2	4	0	4	82	6	82
2017	Client contact centre	43	29	8	2	5	3	10	82	9	39
2017	Communications or public affairs	55	28	8	6	0	0	3	85	6	35
2017	Access to information and privacy	35	31	16	0	11	0	8	71	12	26
2017	Library services	53	31	11	2	0	0	2	86	2	134
2017	Administration and operations	42	27	24	5	0	0	3	71	5	68
2017	Human resources	54	28	8	3	3	0	5	87	5	37
2017	Financial management	49	42	5	4	0	0	0	91	4	22
2017	Materiel management	34	42	15	9	0	0	0	77	9	12
2017	Information management	51	31	15	4	0	0	0	81	4	58
2017	Information technology	59	25	11	2	0	0	4	86	2	53
2017	Policy	48	20	6	13	6	0	6	73	21	16
2017	Project management	44	42	10	0	0	0	3	89	0	29
2017	Other services to the public	53	32	5	5	0	0	5	89	5	40
2017	None of the above	42	26	18	6	3	2	3	72	10	123

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	5	28	60	7	0	0	0	33	7	26
2018	Communications or public affairs	10	20	54	16	0	0	0	30	16	30
2018	Access to information and privacy	29	44	13	7	6	0	0	73	14	28
2018	Library services	17	33	35	11	3	0	0	50	15	109
2018	Administration and operations	10	42	35	8	5	0	0	52	13	64
2018	Human resources	8	20	49	11	11	0	0	29	22	35
2018	Financial management	17	43	27	13	0	0	0	60	13	23
2018	Real property	35	46	9	0	9	0	0	82	9	10
2018	Materiel management	11	35	54	0	0	0	0	46	0	11
2018	Information management	10	43	35	6	3	2	0	54	10	60
2018	Information technology	22	44	27	5	2	0	0	66	7	59
2018	Policy	4	32	54	0	10	0	0	36	10	19
2018	Project management	3	53	38	7	0	0	0	56	7	29
2018	Other services to the public	15	41	30	8	5	0	0	57	13	37
2018	None of the above	14	33	43	6	4	0	0	47	10	80
2017	Client contact centre	8	31	41	12	8	0	0	39	20	39
2017	Communications or public affairs	3	32	49	17	0	0	0	35	17	35
2017	Access to information and privacy	20	22	34	24	0	0	0	42	24	26
2017	Library services	17	37	33	7	4	1	0	55	12	134
2017	Administration and operations	14	41	34	8	3	0	0	56	11	68
2017	Human resources	11	21	34	25	10	0	0	31	34	39
2017	Financial management	13	34	43	9	0	0	0	48	9	22
2017	Materiel management	25	51	15	9	0	0	0	77	9	12
2017	Information management	16	46	31	2	3	0	2	63	5	58
2017	Information technology	17	43	24	9	5	0	2	61	15	54
2017	Policy	12	32	30	19	6	0	0	44	26	16
2017	Project management	14	35	42	7	0	3	0	50	7	29
2017	Other services to the public	16	38	27	17	2	0	0	54	19	40
2017	None of the above	11	38	30	14	4	3	0	51	19	123

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	4	27	42	24	4	0	0	28	30	26
2018	Communications or public affairs	6	23	35	20	16	0	0	36	29	30
2018	Access to information and privacy	6	7	29	34	23	0	0	58	13	28
2018	Library services	7	15	43	27	7	0	0	35	22	108
2018	Administration and operations	3	14	46	25	12	0	0	37	17	63
2018	Human resources	16	16	47	16	5	0	0	21	32	36
2018	Financial management	12	9	23	30	26	0	0	56	21	23
2018	Real property	0	33	37	18	12	0	0	30	33	10
2018	Materiel management	0	11	55	15	19	0	0	34	11	11
2018	Information management	5	10	37	39	9	0	0	48	15	59
2018	Information technology	2	9	33	36	21	0	0	57	10	58
2018	Policy	6	12	57	16	9	0	0	25	18	18
2018	Project management	3	21	33	30	13	0	0	43	24	30
2018	Other services to the public	8	18	33	28	13	0	0	41	26	37
2018	None of the above	5	13	38	25	18	1	0	44	18	80
2017	Client contact centre	8	20	34	25	12	0	0	38	28	39
2017	Communications or public affairs	3	34	28	20	11	0	3	33	38	35
2017	Access to information and privacy	8	20	43	10	15	0	4	27	29	26
2017	Library services	7	12	37	29	15	0	1	44	19	134
2017	Administration and operations	3	18	29	36	13	0	0	49	21	68
2017	Human resources	12	19	45	12	8	0	3	21	33	39
2017	Financial management	0	13	39	24	23	0	0	47	13	22
2017	Materiel management	0	9	17	51	23	0	0	75	9	12
2017	Information management	0	11	42	38	7	0	2	46	11	57
2017	Information technology	4	13	44	19	20	0	0	39	17	54
2017	Policy	6	13	37	31	12	0	0	43	19	16
2017	Project management	0	20	45	17	17	0	0	34	20	29
2017	Other services to the public	5	15	40	33	7	0	0	40	20	40
2017	None of the above	3	14	37	31	13	2	0	45	17	122

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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	23	8	14	4	4	0	50	50	26
2018	Communications or public affairs	36	27	23	7	3	3	0	38	62	30
2018	Access to information and privacy	38	23	26	3	0	10	0	42	58	28
2018	Library services	39	29	22	6	3	1	0	39	61	109
2018	Administration and operations	44	18	18	10	6	3	0	45	55	63
2018	Human resources	46	36	3	6	6	4	0	48	52	35
2018	Financial management	27	43	22	0	9	0	0	27	73	23
2018	Real property	28	33	21	0	18	0	0	28	72	10
2018	Materiel management	61	31	8	0	0	0	0	61	39	11
2018	Information management	38	33	10	9	6	3	0	39	61	60
2018	Information technology	44	30	9	8	9	0	0	44	56	59
2018	Policy	30	39	21	6	4	0	0	30	70	19
2018	Project management	31	23	22	14	10	0	0	31	69	30
2018	Other services to the public	31	31	20	8	11	0	0	31	69	37
2018	None of the above	43	27	14	11	2	2	0	44	56	81
2017	Client contact centre	41	23	18	11	5	2	0	42	58	39
2017	Communications or public affairs	37	26	17	6	6	6	3	40	60	35
2017	Access to information and privacy	51	19	16	7	0	3	4	55	45	26
2017	Library services	43	22	16	7	5	7	0	46	54	134
2017	Administration and operations	37	18	20	13	11	2	0	37	63	68
2017	Human resources	42	22	18	13	5	0	0	42	58	39
2017	Financial management	9	54	24	14	0	0	0	9	91	22
2017	Materiel management	41	18	25	9	0	8	0	45	55	12
2017	Information management	39	26	22	11	2	2	0	39	61	58
2017	Information technology	55	15	11	7	8	4	0	58	42	54
2017	Policy	12	37	32	6	6	6	0	13	87	16
2017	Project management	41	21	24	7	7	0	0	41	59	29
2017	Other services to the public	46	22	7	12	10	0	2	47	53	40
2017	None of the above	27	27	20	13	8	6	0	29	71	122

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	34	12
2018	Communications or public affairs	5	18
2018	Access to information and privacy	6	15
2018	Library services	24	66
2018	Administration and operations	36	33
2018	Human resources	11	18
2018	Financial management	29	17
2018	Information management	17	36
2018	Information technology	15	33
2018	Policy	16	13
2018	Project management	18	21
2018	Other services to the public	29	26
2018	None of the above	16	44
2017	Client contact centre	28	22
2017	Communications or public affairs	5	19
2017	Access to information and privacy	28	11
2017	Library services	23	68
2017	Administration and operations	26	42
2017	Human resources	27	22
2017	Financial management	24	20
2017	Information management	17	35
2017	Information technology	34	21
2017	Policy	23	13
2017	Project management	6	17
2017	Other services to the public	10	21
2017	None of the above	22	82

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	33	12
2018	Communications or public affairs	27	18
2018	Access to information and privacy	30	15
2018	Library services	17	66
2018	Administration and operations	27	33
2018	Human resources	22	18
2018	Financial management	29	17
2018	Information management	31	36
2018	Information technology	21	33
2018	Policy	22	13
2018	Project management	37	21
2018	Other services to the public	17	26
2018	None of the above	29	44
2017	Client contact centre	9	22
2017	Communications or public affairs	26	19
2017	Access to information and privacy	36	11
2017	Library services	24	68
2017	Administration and operations	29	42
2017	Human resources	35	22
2017	Financial management	20	20
2017	Information management	20	35
2017	Information technology	25	21
2017	Policy	38	13
2017	Project management	23	17
2017	Other services to the public	28	21
2017	None of the above	27	82

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	25	12
2018	Communications or public affairs	27	18
2018	Access to information and privacy	21	15
2018	Library services	18	66
2018	Administration and operations	17	33
2018	Human resources	22	18
2018	Financial management	23	17
2018	Information management	30	36
2018	Information technology	24	33
2018	Policy	28	13
2018	Project management	18	21
2018	Other services to the public	12	26
2018	None of the above	11	44
2017	Client contact centre	4	22
2017	Communications or public affairs	21	19
2017	Access to information and privacy	18	11
2017	Library services	17	68
2017	Administration and operations	14	42
2017	Human resources	25	22
2017	Financial management	14	20
2017	Information management	11	35
2017	Information technology	19	21
2017	Policy	30	13
2017	Project management	11	17
2017	Other services to the public	4	21
2017	None of the above	14	82

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	66	12
2018	Communications or public affairs	73	18
2018	Access to information and privacy	53	15
2018	Library services	50	66
2018	Administration and operations	61	33
2018	Human resources	22	18
2018	Financial management	35	17
2018	Information management	44	36
2018	Information technology	52	33
2018	Policy	32	13
2018	Project management	72	21
2018	Other services to the public	69	26
2018	None of the above	52	44
2017	Client contact centre	51	22
2017	Communications or public affairs	59	19
2017	Access to information and privacy	28	11
2017	Library services	41	68
2017	Administration and operations	59	42
2017	Human resources	46	22
2017	Financial management	52	20
2017	Information management	48	35
2017	Information technology	62	21
2017	Policy	40	13
2017	Project management	65	17
2017	Other services to the public	67	21
2017	None of the above	53	82

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	12	12
2018	Communications or public affairs	5	18
2018	Access to information and privacy	0	15
2018	Library services	0	66
2018	Administration and operations	6	33
2018	Human resources	17	18
2018	Financial management	12	17
2018	Information management	8	36
2018	Information technology	6	33
2018	Policy	8	13
2018	Project management	5	21
2018	Other services to the public	0	26
2018	None of the above	9	44
2017	Client contact centre	9	22
2017	Communications or public affairs	10	19
2017	Access to information and privacy	0	11
2017	Library services	4	68
2017	Administration and operations	7	42
2017	Human resources	9	22
2017	Financial management	5	20
2017	Information management	8	35
2017	Information technology	10	21
2017	Policy	8	13
2017	Project management	11	17
2017	Other services to the public	0	21
2017	None of the above	5	82

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	9	12
2018	Communications or public affairs	16	18
2018	Access to information and privacy	20	15
2018	Library services	21	66
2018	Administration and operations	43	33
2018	Human resources	17	18
2018	Financial management	30	17
2018	Information management	29	36
2018	Information technology	31	33
2018	Policy	24	13
2018	Project management	15	21
2018	Other services to the public	25	26
2018	None of the above	32	44

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	7	12
2018	Communications or public affairs	16	18
2018	Access to information and privacy	0	15
2018	Library services	22	66
2018	Administration and operations	21	33
2018	Human resources	39	18
2018	Financial management	18	17
2018	Information management	17	36
2018	Information technology	24	33
2018	Policy	30	13
2018	Project management	24	21
2018	Other services to the public	23	26
2018	None of the above	27	44
2017	Client contact centre	36	22
2017	Communications or public affairs	32	19
2017	Access to information and privacy	46	11
2017	Library services	44	68
2017	Administration and operations	34	42
2017	Human resources	22	22
2017	Financial management	35	20
2017	Information management	38	35
2017	Information technology	32	21
2017	Policy	38	13
2017	Project management	30	17
2017	Other services to the public	29	21
2017	None of the above	41	82

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Client contact centre	8	47	26	7	0	12	12
2018	Communications or public affairs	12	72	5	5	0	5	18
2018	Access to information and privacy	15	70	8	0	0	7	14
2018	Library services	10	61	9	9	2	8	64
2018	Administration and operations	9	42	21	10	10	9	33
2018	Human resources	6	71	12	6	0	6	17
2018	Financial management	19	62	13	0	0	6	16
2018	Information management	8	53	25	3	5	6	36
2018	Information technology	19	59	10	3	0	10	32
2018	Policy	15	52	9	17	7	0	12
2018	Project management	9	42	10	24	5	10	21
2018	Other services to the public	5	54	16	8	4	14	23
2018	None of the above	5	55	12	8	7	14	41
2017	Client contact centre	4	54	26	0	0	16	19
2017	Communications or public affairs	5	53	15	16	5	6	19
2017	Access to information and privacy	0	60	21	10	0	9	10
2017	Library services	13	69	7	6	2	3	66
2017	Administration and operations	8	54	20	8	3	7	39
2017	Human resources	19	67	10	0	0	5	19
2017	Financial management	0	72	18	5	0	5	19
2017	Information management	12	74	6	6	0	3	34
2017	Information technology	10	40	25	10	6	9	20
2017	Policy	7	43	25	8	0	17	12
2017	Project management	6	53	29	6	6	0	17
2017	Other services to the public	9	32	20	19	0	20	21
2017	None of the above	8	52	17	12	1	10	81

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	67	33	12
2018	Communications or public affairs	59	41	17
2018	Access to information and privacy	75	25	15
2018	Library services	66	34	66
2018	Administration and operations	62	38	33
2018	Human resources	72	28	18
2018	Financial management	68	32	16
2018	Information management	73	27	36
2018	Information technology	59	41	32
2018	Policy	76	24	13
2018	Project management	61	39	21
2018	Other services to the public	63	37	26
2018	None of the above	54	46	42

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	12	16	4	15	0	11	61	21	26
2018	Communications or public affairs	41	7	27	7	9	3	7	53	18	30
2018	Access to information and privacy	43	18	17	3	3	5	12	72	8	28
2018	Library services	46	19	13	5	6	0	12	73	12	108
2018	Administration and operations	42	19	7	15	9	0	8	66	26	63
2018	Human resources	54	6	11	14	6	4	6	66	22	35
2018	Financial management	56	14	9	4	13	0	4	73	18	23
2018	Real property	30	42	0	9	9	0	9	80	20	10
2018	Materiel management	65	11	23	0	0	0	0	77	0	11
2018	Information management	54	12	12	8	7	0	7	71	16	58
2018	Information technology	45	19	12	9	7	0	9	70	17	58
2018	Policy	35	22	6	16	11	4	6	64	30	19
2018	Project management	44	20	13	4	10	0	9	70	15	30
2018	Other services to the public	48	22	8	5	11	3	5	75	17	37
2018	None of the above	44	15	14	8	7	2	10	67	17	81

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	33	9	8	7	0	0	75	16	12
2018	Communications or public affairs	16	44	12	11	0	6	11	73	13	18
2018	Access to information and privacy	32	34	22	0	0	6	6	75	0	15
2018	Library services	14	31	18	17	12	0	7	49	31	66
2018	Administration and operations	31	31	18	14	6	0	0	62	20	33
2018	Human resources	59	24	18	0	0	0	0	82	0	17
2018	Financial management	35	42	12	6	0	0	6	81	6	17
2018	Information management	16	47	14	15	5	3	0	65	21	36
2018	Information technology	15	33	18	15	9	0	9	53	27	33
2018	Policy	28	24	24	16	0	0	9	57	17	13
2018	Project management	29	19	14	10	24	0	5	50	36	21
2018	Other services to the public	9	33	11	16	19	0	13	48	39	26
2018	None of the above	18	28	9	16	12	2	15	56	33	44
2017	Client contact centre	18	19	9	12	27	5	9	44	45	22
2017	Communications or public affairs	10	20	21	16	6	5	21	42	30	19
2017	Access to information and privacy	17	19	18	10	28	0	9	39	42	11
2017	Library services	13	24	12	19	18	3	11	43	43	68
2017	Administration and operations	19	44	14	7	10	0	5	67	18	42
2017	Human resources	38	44	5	4	0	0	9	90	5	22
2017	Financial management	34	33	10	6	5	5	7	76	12	20
2017	Information management	14	32	18	17	8	3	8	52	29	35
2017	Information technology	23	18	9	18	14	0	18	50	39	22
2017	Policy	23	8	16	16	30	0	7	33	50	13
2017	Project management	6	17	18	18	24	0	18	28	50	17
2017	Other services to the public	9	14	13	35	20	5	4	25	60	21
2017	None of the above	13	20	11	19	21	2	13	40	47	82

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	7	12	9	8	15	8	41	37	45	12
2018	Communications or public affairs	0	0	22	11	5	6	55	0	42	18
2018	Access to information and privacy	12	22	28	0	0	6	31	55	0	15
2018	Library services	9	14	19	7	12	3	37	38	31	65
2018	Administration and operations	5	20	12	3	17	6	36	44	35	33
2018	Human resources	6	6	11	6	17	0	56	25	50	18
2018	Financial management	6	17	24	0	13	5	35	38	22	17
2018	Information management	5	8	11	9	14	8	44	28	48	36
2018	Information technology	9	15	21	15	24	3	12	29	47	33
2018	Policy	15	0	17	0	15	9	44	32	32	12
2018	Project management	10	13	14	5	24	5	29	35	45	21
2018	Other services to the public	10	11	15	4	15	4	42	39	34	26
2018	None of the above	5	10	9	7	16	2	51	31	49	43
2017	Client contact centre	0	9	5	19	22	4	40	17	74	22
2017	Communications or public affairs	5	10	16	11	26	5	25	22	54	19
2017	Access to information and privacy	9	19	0	10	9	35	18	59	41	11
2017	Library services	6	12	10	14	12	4	42	33	48	68
2017	Administration and operations	12	17	14	12	14	5	26	42	37	42
2017	Human resources	5	23	4	9	18	0	42	48	45	22
2017	Financial management	5	19	15	5	22	5	29	37	41	20
2017	Information management	11	14	32	3	8	3	29	37	16	35
2017	Information technology	5	5	22	10	14	4	41	17	43	22
2017	Policy	8	16	0	23	23	8	22	34	66	13
2017	Project management	6	11	18	12	17	6	29	26	46	17
2017	Other services to the public	5	0	9	29	34	5	18	6	82	21
2017	None of the above	3	7	13	14	21	5	37	17	60	82

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results by Theme for Library and Archives Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Question 15. I can complete my assigned workload during my regular working hours.

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence