2018 Public Service Employee Survey Results by Theme for Library and Archives Canada by Question 82. What is your first official language?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 46 35 9 8 2 0 0 82 10 294
2018 First official language - French 36 45 12 4 3 0 0 82 6 352
2017 First official language - English 44 42 6 6 2 0 0 86 8 356
2017 First official language - French 36 45 11 4 3 0 0 81 7 387
2014 First official language - English 35 42 10 7 5 0 0 77 12 414
2014 First official language - French 27 47 16 6 3 0 0 74 9 402
2011 First official language - English 27 39 13 10 11 0 0 66 21 444
2011 First official language - French 31 45 13 8 4 0 0 76 12 376
2008 First official language - English 38 38 10 9 5 0 0 76 14 421
2008 First official language - French 39 41 12 5 3 0 0 80 7 390

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 37 37 11 8 6 1 0 74 15 297
2018 First official language - French 29 46 14 7 4 0 0 74 11 352
2017 First official language - English 38 31 12 10 8 1 0 70 18 355
2017 First official language - French 28 40 17 9 5 1 0 69 14 387

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 64 26 8 2 0 0 0 90 2 296
2018 First official language - French 47 39 10 2 1 0 0 86 3 351
2017 First official language - English 61 31 5 2 0 0 0 93 3 355
2017 First official language - French 47 38 10 3 1 0 0 86 4 387
2014 First official language - English 62 28 6 2 1 0 0 90 3 415
2014 First official language - French 53 35 9 1 2 0 0 89 3 400
2011 First official language - English 56 29 9 5 2 0 0 85 6 444
2011 First official language - French 48 38 10 3 1 0 0 86 4 377

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 48 37 9 4 1 0 0 85 6 298
2018 First official language - French 45 41 9 3 2 0 0 86 5 352
2017 First official language - English 48 36 9 5 1 0 0 84 7 354
2017 First official language - French 39 46 10 4 1 0 0 85 5 386
2014 First official language - English 47 34 10 5 4 0 0 81 9 414
2014 First official language - French 38 42 13 5 1 0 0 80 6 402
2011 First official language - English 33 43 9 9 6 0 0 76 15 444
2011 First official language - French 37 45 9 6 2 0 0 83 8 377
2008 First official language - English 42 40 6 7 4 0 0 82 12 425
2008 First official language - French 43 43 8 3 2 0 0 87 5 391

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 40 30 17 7 5 1 0 70 13 294
2018 First official language - French 41 36 18 5 1 0 0 77 6 353
2017 First official language - English 35 36 13 8 7 1 0 71 15 356
2017 First official language - French 33 44 15 4 3 1 0 78 6 386
2014 First official language - English 23 32 20 14 10 2 0 55 25 415
2014 First official language - French 21 40 27 9 3 1 0 61 12 402
2011 First official language - English 12 21 20 19 26 1 0 34 45 444
2011 First official language - French 18 30 26 13 10 2 0 49 24 376

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 40 34 13 9 4 0 0 74 13 296
2018 First official language - French 41 38 16 4 1 0 0 79 5 351
2017 First official language - English 35 36 13 10 6 0 0 71 16 356
2017 First official language - French 32 45 15 4 3 1 0 78 7 386
2014 First official language - English 24 32 19 14 9 1 0 57 24 415
2014 First official language - French 19 45 24 9 2 0 0 65 11 402
2011 First official language - English 12 26 15 19 28 1 0 38 47 444
2011 First official language - French 19 34 21 13 11 1 0 54 25 376
2008 First official language - English 20 30 17 19 13 1 0 50 33 426
2008 First official language - French 24 44 18 11 2 0 0 68 14 391

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 40 24 19 8 6 2 0 66 14 298
2018 First official language - French 43 32 13 5 4 3 1 77 9 356
2017 First official language - English 40 26 12 12 6 4 1 69 18 355
2017 First official language - French 38 36 14 6 4 3 1 76 10 385
2014 First official language - English 28 25 17 14 12 5 1 56 27 414
2014 First official language - French 30 32 18 8 7 4 1 65 16 401
2011 First official language - English 17 22 18 15 19 7 2 44 37 444
2011 First official language - French 27 31 16 9 9 8 0 63 20 377
2008 First official language - English 21 26 16 16 15 6 1 51 32 425
2008 First official language - French 29 35 17 9 5 5 1 67 15 391
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 55 26 10 3 3 2 1 83 6 296
2018 First official language - French 50 32 11 3 2 2 1 84 5 356
2017 First official language - English 54 26 8 5 3 2 1 82 9 354
2017 First official language - French 39 43 9 4 2 2 1 85 6 386
2014 First official language - English 48 27 12 5 5 2 1 77 11 415
2014 First official language - French 40 39 12 5 1 3 0 82 6 402
2011 First official language - English 42 27 13 9 6 2 1 71 15 442
2011 First official language - French 43 31 16 4 3 2 0 76 7 377
2008 First official language - English 43 27 12 8 7 3 0 72 16 425
2008 First official language - French 39 38 13 7 2 1 1 78 8 391

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 51 30 7 8 3 0 0 82 12 295
2018 First official language - French 48 31 12 5 3 0 0 79 9 355
2017 First official language - English 48 31 7 7 5 1 1 80 13 356
2017 First official language - French 38 42 9 5 3 1 1 82 9 387
2014 First official language - English 47 27 10 8 6 2 1 76 14 414
2014 First official language - French 40 36 12 9 2 0 0 77 11 402
2011 First official language - English 37 32 9 12 9 1 0 70 21 441
2011 First official language - French 38 38 13 6 4 2 0 77 10 377
2008 First official language - English 39 31 8 12 9 0 0 71 21 424
2008 First official language - French 37 39 14 7 3 0 1 76 10 391

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 57 24 9 6 4 0 0 81 10 297
2018 First official language - French 49 33 10 6 2 0 0 82 8 356
2017 First official language - English 56 25 8 6 4 0 0 81 11 355
2017 First official language - French 46 37 10 4 3 0 0 84 6 387
2014 First official language - English 53 25 7 8 6 1 1 79 14 415
2014 First official language - French 45 34 13 6 2 0 0 79 8 401

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 32 31 16 6 6 9 0 69 14 297
2018 First official language - French 24 41 17 8 3 7 0 69 12 355
2017 First official language - English 30 31 15 7 8 9 0 67 16 356
2017 First official language - French 19 41 18 7 6 9 0 65 15 387
2014 First official language - English 19 31 15 13 8 13 1 58 25 415
2014 First official language - French 12 37 23 11 5 11 0 56 19 402
2011 First official language - English 11 19 20 15 24 11 0 34 44 441
2011 First official language - French 10 25 26 15 9 14 0 41 29 377

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 27 35 13 13 8 4 0 65 22 296
2018 First official language - French 26 41 19 9 4 1 0 68 13 351
2017 First official language - English 26 30 16 13 10 5 0 59 24 356
2017 First official language - French 19 41 22 9 4 4 0 63 14 387
2014 First official language - English 18 27 17 18 14 5 1 48 34 415
2014 First official language - French 12 35 26 15 7 6 0 50 23 402
2011 First official language - English 8 17 13 18 42 2 0 26 61 441
2011 First official language - French 11 21 26 18 19 4 0 34 39 377
2008 First official language - English 14 25 13 22 23 2 0 40 47 426
2008 First official language - French 18 33 25 13 6 3 1 54 20 391

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 19 32 17 15 9 7 0 55 26 296
2018 First official language - French 16 39 24 11 3 6 0 58 16 352
2017 First official language - English 21 27 16 15 12 8 1 52 30 356
2017 First official language - French 13 37 27 10 4 10 1 55 15 386
2014 First official language - English 13 22 17 20 17 10 1 39 42 414
2014 First official language - French 9 30 30 15 5 11 0 43 23 402
2011 First official language - English 5 17 11 22 40 5 0 23 65 444
2011 First official language - French 6 24 26 20 15 9 0 32 39 378
2008 First official language - English 5 24 15 26 25 6 0 31 53 426
2008 First official language - French 8 30 32 18 7 5 0 40 26 390

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 19 32 17 15 13 4 0 53 29 296
2018 First official language - French 20 39 24 10 6 1 0 60 16 355
2017 First official language - English 18 33 14 16 14 5 0 54 31 354
2017 First official language - French 14 42 24 10 4 5 0 60 15 386
2014 First official language - English 13 27 16 22 18 4 0 42 42 413
2014 First official language - French 12 43 25 10 6 4 0 58 16 401
2011 First official language - English 7 20 11 24 36 2 0 27 62 442
2011 First official language - French 9 29 25 20 13 4 0 39 35 377
2008 First official language - English 8 32 12 26 20 3 0 41 47 424
2008 First official language - French 14 39 25 15 4 2 0 55 20 391
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 32 35 13 13 7 1 0 67 20 297
2018 First official language - French 33 37 17 8 5 0 0 70 14 353
2017 First official language - English 30 36 11 11 11 0 0 67 22 356
2017 First official language - French 27 37 20 9 5 1 0 66 15 386
2014 First official language - English 27 36 16 13 8 1 0 63 22 415
2014 First official language - French 24 39 18 11 7 0 1 64 18 402
2011 First official language - English 16 34 15 18 17 0 0 50 35 444
2011 First official language - French 22 41 16 14 6 0 0 63 20 378

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 39 43 9 6 4 0 0 82 10 295
2018 First official language - French 34 43 15 5 3 0 0 77 8 355
2017 First official language - English 37 44 7 8 4 0 0 81 11 356
2017 First official language - French 27 50 14 6 2 0 0 77 9 386

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 13 24 20 16 6 18 3 47 28 297
2018 First official language - French 14 24 24 12 6 18 3 48 22 353
2017 First official language - English 13 19 17 15 9 24 2 44 33 356
2017 First official language - French 10 26 19 10 6 22 8 51 23 387
2014 First official language - English 13 21 15 19 11 18 4 43 39 415
2014 First official language - French 12 26 22 13 7 17 4 47 25 401

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 47 34 9 5 3 1 0 82 9 296
2018 First official language - French 39 38 14 6 2 0 1 77 9 356
2017 First official language - English 45 33 10 7 5 1 0 79 12 356
2017 First official language - French 33 46 13 4 3 1 1 80 7 387
2014 First official language - English 41 30 13 7 7 1 1 72 14 415
2014 First official language - French 36 36 16 8 2 0 1 73 11 402
2011 First official language - English 32 35 13 12 8 0 0 67 20 442
2011 First official language - French 35 39 14 5 5 1 0 75 11 377
2008 First official language - English 34 29 14 14 10 0 0 63 23 426
2008 First official language - French 32 37 16 9 4 0 2 71 13 390

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 35 30 16 10 4 4 0 68 15 49
2018 First official language - French 20 42 21 3 2 0 12 70 6 102
2017 First official language - English 35 35 11 9 4 7 0 74 14 56
2017 First official language - French 18 44 12 5 2 5 14 76 8 106
2014 First official language - English 32 30 16 11 5 3 2 66 17 56
2014 First official language - French 19 43 19 5 1 5 8 71 7 101

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 31 52 7 8 2 0 0 83 11 296
2018 First official language - French 29 48 15 7 1 0 0 77 8 354
2017 First official language - English 33 42 9 10 5 0 0 76 15 354
2017 First official language - French 31 44 13 9 3 0 1 75 12 387
2014 First official language - English 27 38 13 16 5 0 1 66 22 415
2014 First official language - French 30 46 11 10 3 0 0 76 13 402
2011 First official language - English 20 42 13 16 8 0 1 63 24 442
2011 First official language - French 28 44 16 8 4 0 1 72 12 376
2008 First official language - English 22 42 17 11 6 1 1 65 18 425
2008 First official language - French 30 44 12 10 2 0 1 76 12 391

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 55 33 8 3 2 0 0 88 5 297
2018 First official language - French 45 40 9 4 2 0 0 85 6 355
2017 First official language - English 54 32 7 4 2 0 0 87 6 356
2017 First official language - French 41 42 12 4 1 0 0 83 5 386
2014 First official language - English 48 31 9 6 6 0 0 79 12 415
2014 First official language - French 35 45 12 5 4 0 0 80 8 402
2011 First official language - English 43 34 10 7 5 0 1 77 12 443
2011 First official language - French 40 43 8 6 3 0 0 83 9 375
2008 First official language - English 43 37 9 6 5 1 0 81 11 426
2008 First official language - French 45 37 12 3 3 0 0 82 6 391

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 54 34 7 3 2 0 0 88 5 291
2018 First official language - French 47 40 7 4 2 0 0 86 6 353
2017 First official language - English 60 29 4 6 1 0 0 89 7 355
2017 First official language - French 45 44 7 3 2 0 0 88 5 386
2014 First official language - English 51 30 7 6 6 0 0 81 12 415
2014 First official language - French 38 46 8 5 2 1 0 85 7 402
2011 First official language - English 47 38 6 5 4 0 0 85 9 442
2011 First official language - French 40 47 6 5 1 0 0 88 6 377
2008 First official language - English 46 39 7 3 5 0 0 86 8 426
2008 First official language - French 45 41 9 3 2 0 0 86 5 390

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 23 34 17 14 9 3 0 59 24 296
2018 First official language - French 21 44 21 7 5 3 0 67 12 353
2017 First official language - English 25 26 13 17 14 4 0 54 32 356
2017 First official language - French 21 47 21 7 2 2 0 69 9 387
2014 First official language - English 20 26 16 16 15 5 2 49 33 414
2014 First official language - French 21 43 19 7 4 4 2 68 12 401
2011 First official language - English 12 25 16 20 24 2 0 38 45 441
2011 First official language - French 19 41 21 11 6 2 1 61 17 377
2008 First official language - English 12 31 16 20 18 1 0 45 39 425
2008 First official language - French 18 38 22 14 4 3 1 58 19 389

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 17 29 16 18 16 2 2 47 36 297
2018 First official language - French 15 30 19 18 14 2 2 46 33 353
2017 First official language - English 13 23 15 21 22 3 2 39 45 356
2017 First official language - French 12 28 20 18 14 4 3 44 35 387
2014 First official language - English 16 17 15 18 27 3 4 36 48 414
2014 First official language - French 11 28 23 12 15 4 6 44 30 402
2011 First official language - English 7 21 13 21 35 2 1 29 58 441
2011 First official language - French 12 25 24 19 15 2 3 39 36 377
2008 First official language - English 9 19 15 21 32 2 1 29 55 423
2008 First official language - French 14 30 21 20 12 1 2 46 33 391

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 34 40 10 9 6 0 0 74 15 296
2018 First official language - French 29 45 15 7 5 0 0 74 11 351
2017 First official language - English 35 40 10 8 6 0 0 76 14 355
2017 First official language - French 27 46 14 8 4 1 1 73 12 386
2014 First official language - English 25 40 12 15 7 1 1 65 22 414
2014 First official language - French 19 47 17 12 5 0 1 67 16 402
2011 First official language - English 19 39 11 16 14 0 1 59 30 444
2011 First official language - French 25 37 21 11 5 1 0 63 16 378

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 41 29 16 8 6 1 0 71 13 296
2018 First official language - French 33 44 15 5 4 0 0 76 9 349
2017 First official language - English 38 36 12 4 8 1 1 75 13 354
2017 First official language - French 32 43 15 4 5 0 1 76 9 386
2014 First official language - English 32 33 15 12 7 0 1 66 19 415
2014 First official language - French 29 41 19 7 4 0 1 70 11 400

Question 13. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 33 43 15 5 3 0 0 76 8 294
2018 First official language - French 31 47 12 8 2 0 0 78 10 350
2017 First official language - English 37 37 11 8 5 1 1 75 13 355
2017 First official language - French 27 49 14 6 2 0 0 77 9 386
2014 First official language - English 32 37 14 10 6 0 1 70 16 415
2014 First official language - French 24 44 19 10 3 1 0 68 12 402
2011 First official language - English 29 39 10 14 6 1 1 69 21 441
2011 First official language - French 26 43 18 8 3 1 0 70 12 377

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 21 40 18 9 7 5 1 65 16 297
2018 First official language - French 21 46 24 4 2 3 1 69 6 352
2017 First official language - English 24 38 19 9 6 3 1 65 15 356
2017 First official language - French 14 50 20 6 4 5 1 69 10 385

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 47 34 11 5 2 2 0 82 7 296
2018 First official language - French 48 35 9 5 3 0 0 83 8 353
2017 First official language - English 52 28 9 7 4 1 1 81 10 356
2017 First official language - French 43 37 10 4 3 1 2 82 7 386
2014 First official language - English 42 30 14 8 5 1 1 73 13 415
2014 First official language - French 35 40 14 5 4 1 1 77 9 401
2011 First official language - English 37 33 11 10 7 1 0 71 18 444
2011 First official language - French 33 40 15 6 2 1 2 75 9 378

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 46 35 8 6 4 1 1 81 10 298
2018 First official language - French 44 33 14 7 1 0 0 78 8 354
2017 First official language - English 49 31 10 4 4 0 1 82 8 356
2017 First official language - French 46 37 11 4 1 0 1 83 6 386
2014 First official language - English 44 36 11 5 2 1 1 82 7 415
2014 First official language - French 43 33 16 4 2 0 1 77 7 402
2011 First official language - English 38 30 18 5 5 0 3 71 11 444
2011 First official language - French 32 34 18 11 3 0 2 67 15 376
2008 First official language - English 24 30 25 12 8 1 1 55 20 423
2008 First official language - French 27 37 18 13 4 0 1 64 17 390

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 First official language - English 19 42 39 296
2018 First official language - French 20 47 33 353
2017 First official language - English 16 46 38 356
2017 First official language - French 21 49 31 387
2014 First official language - English 28 37 36 415
2014 First official language - French 26 46 28 402
2011 First official language - English 29 32 39 444
2011 First official language - French 25 48 27 378

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2018 First official language - English 21 28 32 3 3 12 56
2018 First official language - French 31 27 31 3 0 8 69
2017 First official language - English 25 15 25 4 25 7 57
2017 First official language - French 23 22 35 4 16 1 80
2014 First official language - English 19 10 38 11 9999 23 112
2014 First official language - French 21 30 31 4 9999 14 103
2011 First official language - English 23 10 39 15 9999 13 131
2011 First official language - French 23 18 39 11 9999 8 96
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 58 31 5 4 1 0 0 90 5 298
2018 First official language - French 44 44 9 2 1 0 0 88 3 353
2017 First official language - English 51 31 9 5 3 1 0 83 8 356
2017 First official language - French 38 48 8 3 1 0 0 87 4 387
2014 First official language - English 47 38 8 4 3 1 1 85 7 415
2014 First official language - French 35 49 11 4 1 1 0 84 5 402
2011 First official language - English 30 36 11 12 9 2 0 67 21 442
2011 First official language - French 30 42 17 6 4 1 0 72 10 378
2008 First official language - English 46 34 8 6 5 0 0 81 11 425
2008 First official language - French 43 38 12 5 1 1 0 82 6 391

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 33 40 16 7 2 1 0 75 9 293
2018 First official language - French 33 49 13 5 1 0 0 81 5 351
2017 First official language - English 33 40 11 9 5 2 0 74 14 353
2017 First official language - French 26 56 13 3 1 1 0 83 4 385
2014 First official language - English 23 33 19 12 10 2 0 57 23 415
2014 First official language - French 22 50 18 6 3 1 0 72 10 402
2011 First official language - English 12 26 13 18 30 1 0 39 48 444
2011 First official language - French 15 37 20 12 15 2 0 53 27 376

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 4 17 40 27 11 0 1 38 22 298
2018 First official language - French 4 24 45 18 8 1 1 26 29 356
2017 First official language - English 8 16 37 23 12 1 3 36 25 355
2017 First official language - French 6 26 38 19 7 2 2 27 33 386
2014 First official language - English 12 21 35 16 11 1 4 28 35 415
2014 First official language - French 12 35 32 14 4 1 2 19 48 402
2011 First official language - English 32 23 26 10 6 1 2 16 57 443
2011 First official language - French 22 41 23 8 3 1 2 12 65 375
2008 First official language - English 15 30 33 14 6 1 2 21 45 426
2008 First official language - French 8 35 35 14 6 1 2 20 44 390

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 4 11 33 33 17 1 0 51 15 296
2018 First official language - French 5 11 37 28 14 4 1 44 17 355
2017 First official language - English 9 10 32 26 18 2 3 46 20 353
2017 First official language - French 5 16 32 26 13 7 2 42 23 387
2014 First official language - English 17 22 32 13 10 2 4 24 41 414
2014 First official language - French 13 29 34 13 6 3 2 20 45 401
2011 First official language - English 35 22 22 9 8 2 1 18 59 444
2011 First official language - French 25 28 29 10 4 3 1 14 56 374
2008 First official language - English 19 24 30 14 9 2 2 24 45 424
2008 First official language - French 9 24 34 18 10 2 3 30 35 387

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 11 18 32 23 10 3 2 35 30 297
2018 First official language - French 7 25 37 19 6 4 1 27 34 355
2017 First official language - English 11 14 29 21 15 3 7 40 28 353
2017 First official language - French 12 24 36 14 8 4 2 23 39 385
2014 First official language - English 18 24 22 13 13 3 7 29 47 413
2014 First official language - French 26 31 23 9 4 3 3 14 61 402
2011 First official language - English 28 21 24 10 9 4 5 20 53 444
2011 First official language - French 20 28 28 14 5 3 3 20 50 375
2008 First official language - English 16 19 30 18 9 3 4 29 39 425
2008 First official language - French 13 29 26 16 6 5 4 24 47 390

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 2 8 25 42 21 1 1 65 10 294
2018 First official language - French 1 15 38 29 14 1 1 45 17 353
2017 First official language - English 5 7 25 33 26 1 3 61 13 348
2017 First official language - French 5 19 34 26 12 2 2 40 25 385
2014 First official language - English 7 11 28 27 19 3 6 50 20 412
2014 First official language - French 8 20 36 23 9 2 2 33 29 400
2011 First official language - English 12 15 29 21 15 3 6 40 29 442
2011 First official language - French 15 19 37 18 6 2 2 26 36 374
2008 First official language - English 9 16 34 27 11 0 3 39 26 424
2008 First official language - French 6 25 34 23 8 2 2 32 32 390

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 15 18 34 20 10 2 1 31 34 298
2018 First official language - French 9 26 31 19 11 1 2 31 37 354
2017 First official language - English 18 15 31 15 15 1 4 32 35 354
2017 First official language - French 12 22 33 17 11 2 3 29 36 385
2014 First official language - English 18 22 29 14 10 2 5 26 42 414
2014 First official language - French 18 30 26 13 9 1 3 23 50 402
2011 First official language - English 32 21 24 10 8 2 3 19 56 444
2011 First official language - French 20 32 24 15 5 1 4 21 54 377
2008 First official language - English 26 32 23 11 5 1 2 17 60 425
2008 First official language - French 15 30 26 16 8 0 4 25 48 390

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 6 11 32 31 15 3 2 49 18 298
2018 First official language - French 7 20 26 28 12 4 1 43 29 355
2017 First official language - English 8 11 26 28 18 3 6 51 21 354
2017 First official language - French 6 19 27 28 13 5 2 44 27 386
2014 First official language - English 11 16 25 24 15 4 7 43 30 413
2014 First official language - French 10 19 31 21 10 4 4 34 32 402
2011 First official language - English 17 18 27 17 12 3 6 32 39 444
2011 First official language - French 8 22 26 22 12 4 6 38 33 373
2008 First official language - English 17 24 32 12 9 2 4 23 44 426
2008 First official language - French 12 24 27 20 11 4 3 33 38 388

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 10 18 37 22 10 2 2 33 29 296
2018 First official language - French 7 23 36 20 10 4 1 30 31 356
2017 First official language - English 13 16 36 17 11 3 4 31 31 354
2017 First official language - French 8 22 38 18 7 5 2 27 33 386
2014 First official language - English 21 18 27 16 11 3 5 29 42 414
2014 First official language - French 14 27 34 10 9 5 2 20 44 402

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 42 32 9 12 4 1 0 75 16 296
2018 First official language - French 49 35 6 6 3 2 0 85 8 351
2017 First official language - English 46 28 8 8 7 1 0 76 16 356
2017 First official language - French 45 37 10 4 3 1 0 83 7 387
2014 First official language - English 46 25 9 10 9 2 0 72 18 414
2014 First official language - French 47 35 8 6 3 1 0 83 10 402

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 49 36 8 6 2 0 0 85 8 294
2018 First official language - French 49 39 8 2 2 0 0 88 4 354
2017 First official language - English 49 32 7 7 4 0 0 81 12 356
2017 First official language - French 42 46 7 4 1 0 0 88 5 387
2014 First official language - English 47 34 9 7 3 0 0 82 10 415
2014 First official language - French 43 45 8 4 0 0 0 88 4 400

Question 21. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 41 40 12 3 1 3 1 83 5 297
2018 First official language - French 36 49 11 3 1 1 0 86 3 353

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 36 39 13 6 2 4 0 79 8 295
2018 First official language - French 34 45 15 2 1 3 0 82 2 355
2017 First official language - English 34 34 17 5 2 6 0 73 8 356
2017 First official language - French 30 48 12 2 2 4 1 83 4 385
2014 First official language - English 34 33 17 5 4 7 0 72 10 415
2014 First official language - French 30 43 15 3 0 7 0 80 4 402

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 37 41 13 4 1 3 0 80 6 296
2018 First official language - French 39 47 10 2 0 1 0 87 3 354
2017 First official language - English 34 42 16 4 3 3 0 77 7 356
2017 First official language - French 29 54 10 3 2 2 0 86 4 385
2014 First official language - English 35 35 17 4 4 5 0 74 9 414
2014 First official language - French 30 46 15 4 1 4 0 79 5 402
2011 First official language - English 19 29 17 13 16 5 0 51 31 443
2011 First official language - French 20 36 22 9 6 7 0 60 16 376

Question 42. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 48 35 10 4 2 0 0 84 6 296
2018 First official language - French 47 44 7 1 1 0 0 91 2 354
2017 First official language - English 48 35 7 5 4 1 0 84 9 355
2017 First official language - French 41 48 7 2 3 0 0 89 4 387
2014 First official language - English 43 33 12 7 4 1 0 77 11 414
2014 First official language - French 37 48 13 1 1 0 0 85 3 401
2011 First official language - English 22 29 17 14 17 1 0 52 31 444
2011 First official language - French 24 42 18 7 6 2 1 67 14 378
2008 First official language - English 28 33 17 13 10 1 0 61 22 425
2008 First official language - French 33 44 15 5 2 0 0 77 7 391

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 24 36 17 11 4 6 2 65 17 295
2018 First official language - French 25 37 18 10 4 6 2 66 15 353
2017 First official language - English 29 29 14 8 8 7 5 66 18 356
2017 First official language - French 20 37 17 6 5 8 6 66 13 387
2014 First official language - English 32 29 13 8 8 5 5 68 18 414
2014 First official language - French 30 33 15 6 5 6 5 70 12 400

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 28 36 14 10 6 5 1 69 17 294
2018 First official language - French 23 41 18 10 4 3 1 67 15 354
2017 First official language - English 29 34 12 11 7 7 0 68 19 355
2017 First official language - French 24 43 14 9 4 5 1 71 14 386
2014 First official language - English 31 33 13 8 7 6 1 69 16 415
2014 First official language - French 25 41 17 7 5 4 1 70 13 401
2011 First official language - English 22 31 14 11 11 8 3 60 24 443
2011 First official language - French 23 40 14 10 6 8 1 68 17 377
2008 First official language - English 28 29 12 15 11 4 2 60 27 425
2008 First official language - French 30 35 15 11 5 4 1 68 16 389

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 24 42 19 8 3 4 0 68 12 295
2018 First official language - French 23 42 25 6 2 3 0 66 8 352

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 20 29 16 11 11 11 2 57 25 296
2018 First official language - French 12 25 30 10 7 13 2 44 21 353
2017 First official language - English 21 22 14 13 13 12 4 52 32 354
2017 First official language - French 12 26 25 10 10 14 4 46 24 386
2014 First official language - English 13 21 17 18 15 14 2 41 39 414
2014 First official language - French 10 20 23 17 11 15 3 37 35 401
2011 First official language - English 10 19 13 19 23 14 2 34 50 442
2011 First official language - French 7 19 24 14 12 20 3 35 34 376

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 10 90 294
2018 First official language - French 8 92 353

Question 49a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2018 First official language - English 58 29
2018 First official language - French 66 29

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic
(%)
Total responses
2018 First official language - English 50 29
2018 First official language - French 31 29

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 29
2018 First official language - French 21 29

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 29
2018 First official language - French 0 29

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic
(%)
Total responses
2018 First official language - English 36 29
2018 First official language - French 26 29

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic
(%)
Total responses
2018 First official language - English 44 29
2018 First official language - French 31 29

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2018 First official language - English 44 29
2018 First official language - French 42 29

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic
(%)
Total responses
2018 First official language - English 32 29
2018 First official language - French 27 29

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Survey year Demographic
(%)
Total responses
2018 First official language - English 34 29
2018 First official language - French 29 29

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic
(%)
Total responses
2018 First official language - English 49 29
2018 First official language - French 55 29

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic
(%)
Total responses
2018 First official language - English 28 29
2018 First official language - French 27 29

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 29
2018 First official language - French 0 29

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic
(%)
Total responses
2018 First official language - English 50 29
2018 First official language - French 31 29

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting

Survey year Demographic
(%)
Total responses
2018 First official language - English 25 29
2018 First official language - French 19 29

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2018 First official language - English 58 28
2018 First official language - French 57 29

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2018 First official language - English 25 28
2018 First official language - French 21 29

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 28
2018 First official language - French 28 29

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic
(%)
Total responses
2018 First official language - English 26 28
2018 First official language - French 28 29

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2018 First official language - English 31 28
2018 First official language - French 21 27

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2018 First official language - English 34 28
2018 First official language - French 31 27

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2018 First official language - English 44 28
2018 First official language - French 45 27

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2018 First official language - English 51 28
2018 First official language - French 60 27

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 15 14 22 8 6 29 7 45 21 294
2018 First official language - French 15 16 18 5 3 35 6 54 15 354
2017 First official language - English 14 12 19 7 7 29 12 44 25 356
2017 First official language - French 12 20 18 5 4 34 7 54 16 387
2014 First official language - English 13 11 22 8 6 31 8 40 23 415
2014 First official language - French 11 18 16 5 2 38 9 55 14 402

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 28 29 19 5 5 12 1 66 12 296
2018 First official language - French 25 33 18 6 2 15 1 69 9 353
2017 First official language - English 25 26 19 5 5 17 2 64 13 355
2017 First official language - French 19 38 17 5 3 16 2 70 10 386
2014 First official language - English 22 22 21 9 5 20 1 56 18 415
2014 First official language - French 17 35 21 6 1 19 2 66 8 402
2011 First official language - English 19 31 22 10 8 10 0 56 19 443
2011 First official language - French 20 39 18 5 3 15 0 70 9 377

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 5 95 293
2018 First official language - French 4 96 354

Question 56c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 13
2018 First official language - French 0 13

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 13
2018 First official language - French 0 13

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 14
2018 First official language - French 0 13

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 14
2018 First official language - French 0 13

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 14
2018 First official language - French 0 13

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 14
2018 First official language - French 0 13

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic
(%)
Total responses
2018 First official language - English 41 14
2018 First official language - French 46 13

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 13
2018 First official language - French 0 13

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 13
2018 First official language - French 0 13

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 13
2018 First official language - French 0 13

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 13
2018 First official language - French 0 13

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 13
2018 First official language - French 0 13

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 13 16 26 4 1 33 6 49 8 294
2018 First official language - French 15 16 20 1 1 42 4 58 4 355
2017 First official language - English 13 12 21 3 2 38 11 50 9 356
2017 First official language - French 11 21 16 1 2 40 8 63 7 385
2014 First official language - English 13 11 24 3 3 40 7 45 10 415
2014 First official language - French 10 20 17 1 1 43 7 61 5 401

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 27 30 23 5 1 12 1 66 8 294
2018 First official language - French 26 34 20 2 1 17 1 72 4 355
2017 First official language - English 25 29 18 3 2 19 3 69 7 356
2017 First official language - French 18 40 15 2 2 20 3 75 5 385
2014 First official language - English 23 20 22 5 3 26 1 60 10 414
2014 First official language - French 16 34 21 2 1 24 2 68 4 402
2011 First official language - English 23 30 20 7 3 18 0 65 12 441
2011 First official language - French 22 41 17 3 1 16 0 75 5 377
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 63 21 9 2 3 2 0 85 6 295
2018 First official language - French 52 33 9 3 2 1 0 86 5 355
2017 First official language - English 63 20 7 4 3 2 0 85 8 356
2017 First official language - French 51 31 10 4 2 2 0 85 5 387

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 22 43 17 9 4 5 0 68 13 296
2018 First official language - French 23 45 18 7 1 5 0 72 9 351
2017 First official language - English 14 38 18 13 9 8 0 56 24 356
2017 First official language - French 15 39 25 7 4 10 0 60 12 385

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 23 41 13 13 5 4 0 67 20 296
2018 First official language - French 22 44 19 8 4 3 0 68 13 352
2017 First official language - English 20 38 15 15 8 5 0 60 24 355
2017 First official language - French 16 46 24 6 5 3 0 63 12 386

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 24 32 22 10 10 0 1 57 20 297
2018 First official language - French 37 27 18 7 9 1 1 66 16 356
2017 First official language - English 26 28 17 14 13 1 1 55 27 352
2017 First official language - French 23 24 25 13 10 0 5 50 24 386

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 19 33 25 15 8 0 1 52 22 297
2018 First official language - French 18 26 32 15 8 0 1 45 23 356
2017 First official language - English 22 31 23 14 8 1 1 54 23 356
2017 First official language - French 15 30 34 14 7 0 1 45 21 387

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 33 35 18 8 3 0 2 70 11 294
2018 First official language - French 25 27 28 13 4 1 2 53 18 355
2017 First official language - English 39 30 18 6 4 1 2 71 11 353
2017 First official language - French 20 31 25 16 6 0 2 52 22 383

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 19 24 26 17 12 0 2 43 30 295
2018 First official language - French 19 26 26 18 10 1 1 45 28 355
2017 First official language - English 22 22 23 13 17 1 2 46 30 356
2017 First official language - French 19 26 27 16 11 0 2 46 27 386

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 61 16 8 3 3 0 9 85 6 296
2018 First official language - French 51 22 12 3 2 0 10 81 5 353
2017 First official language - English 59 14 7 3 2 1 13 86 7 354
2017 First official language - French 44 23 11 4 1 1 15 81 6 385

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 29 32 23 7 7 0 2 62 15 296
2018 First official language - French 36 31 18 7 6 0 1 68 13 355
2017 First official language - English 37 30 16 8 7 0 1 68 16 356
2017 First official language - French 36 27 22 8 5 0 2 65 13 386

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 27 36 20 9 6 0 2 64 15 294
2018 First official language - French 29 34 25 8 2 1 2 64 11 353
2017 First official language - English 28 38 19 9 5 1 1 67 14 356
2017 First official language - French 28 33 22 11 3 1 3 62 14 385

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 26 38 20 10 4 0 2 65 15 294
2018 First official language - French 24 36 23 13 2 1 1 62 14 353
2017 First official language - English 30 31 22 11 5 1 1 62 16 356
2017 First official language - French 22 27 30 12 6 0 3 51 18 386

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 34 34 17 9 5 0 1 68 15 294
2018 First official language - French 32 31 23 10 2 1 1 64 12 353
2017 First official language - English 34 32 16 9 6 1 2 68 16 356
2017 First official language - French 29 31 24 9 4 0 3 62 14 385

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 35 32 18 9 4 0 1 69 13 292
2018 First official language - French 32 35 22 8 2 1 1 68 10 350
2017 First official language - English 42 29 15 7 2 1 2 74 10 356
2017 First official language - French 31 33 22 6 4 1 3 66 11 386

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 50 31 10 5 2 0 2 82 8 294
2018 First official language - French 64 19 9 3 2 0 2 86 5 353
2017 First official language - English 56 25 12 5 3 0 0 81 7 356
2017 First official language - French 63 20 8 4 2 0 2 85 7 387

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 78 10 3 1 2 0 5 93 3 294
2018 First official language - French 77 12 3 1 1 1 6 95 2 352

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 72 13 6 2 2 0 4 88 5 293
2018 First official language - French 77 9 4 3 1 1 5 90 5 351
2017 First official language - English 78 8 4 4 2 1 3 89 7 356
2017 First official language - French 75 9 5 3 2 1 5 89 5 385

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 43 38 11 5 2 0 1 82 6 297
2018 First official language - French 56 22 13 4 4 0 2 79 8 353
2017 First official language - English 56 29 8 4 1 0 2 86 5 356
2017 First official language - French 54 25 9 5 3 1 4 83 8 386

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 57 21 10 6 4 0 1 80 10 295
2018 First official language - French 62 21 8 4 4 0 2 84 8 352
2017 First official language - English 66 15 7 6 4 0 2 82 10 355
2017 First official language - French 64 15 8 5 3 1 4 83 8 385

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 53 9 4 3 1 0 31 90 5 295
2018 First official language - French 55 14 7 1 3 0 20 86 6 352
2017 First official language - English 61 9 3 1 1 0 25 93 3 355
2017 First official language - French 56 12 3 3 2 1 23 89 6 386

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 60 19 11 2 1 0 7 86 3 296
2018 First official language - French 71 15 5 3 1 0 4 90 4 353
2017 First official language - English 61 23 6 3 1 1 5 89 5 354
2017 First official language - French 69 14 6 2 0 1 9 92 2 385

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 62 16 8 4 6 1 4 82 10 296
2018 First official language - French 71 13 5 4 3 1 3 87 8 351
2017 First official language - English 58 13 8 6 8 2 4 76 15 356
2017 First official language - French 67 13 6 3 3 1 7 87 6 387

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 46 32 11 5 2 0 3 81 7 296
2018 First official language - French 48 28 14 4 3 0 3 79 7 352
2017 First official language - English 49 29 13 4 2 1 2 80 7 356
2017 First official language - French 48 30 13 4 1 0 4 81 5 384

Question 63. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 14 37 35 8 5 0 0 51 13 298
2018 First official language - French 14 36 39 9 2 0 0 50 11 352
2017 First official language - English 12 41 31 13 2 1 0 53 16 356
2017 First official language - French 15 32 37 10 5 1 0 48 15 387

Question 64. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 6 15 42 24 12 0 0 36 21 295
2018 First official language - French 6 13 37 30 14 0 0 44 19 351
2017 First official language - English 5 15 39 28 13 1 1 41 20 355
2017 First official language - French 5 16 37 27 15 0 1 42 21 386
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 38 27 17 9 5 2 1 39 61 297
2018 First official language - French 42 30 15 7 5 2 0 43 57 353
2017 First official language - English 36 24 16 11 7 5 0 38 62 356
2017 First official language - French 41 23 19 10 5 2 1 42 58 386

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 20 177
2018 First official language - French 21 200
2017 First official language - English 23 208
2017 First official language - French 22 218

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 22 177
2018 First official language - French 30 200
2017 First official language - English 27 208
2017 First official language - French 26 218

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 15 177
2018 First official language - French 25 200
2017 First official language - English 15 208
2017 First official language - French 16 218

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 56 177
2018 First official language - French 49 200
2017 First official language - English 50 208
2017 First official language - French 53 218

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2018 First official language - English 3 177
2018 First official language - French 7 200
2017 First official language - English 6 208
2017 First official language - French 6 218

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 26 177
2018 First official language - French 25 200

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Demographic
(%)
Total responses
2018 First official language - English 21 177
2018 First official language - French 20 200
2017 First official language - English 38 208
2017 First official language - French 36 218

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2018 First official language - English 11 50 13 8 4 15 169
2018 First official language - French 9 63 13 7 3 4 194
2017 First official language - English 11 53 15 10 2 9 205
2017 First official language - French 7 58 19 7 2 8 205

Question 70. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 61 39 174
2018 First official language - French 68 32 197

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 46 16 12 7 8 1 9 69 17 297
2018 First official language - French 46 15 14 8 8 1 8 68 17 349

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 15 31 16 17 11 2 7 51 31 178
2018 First official language - French 29 34 15 8 7 0 6 67 16 198
2017 First official language - English 13 20 16 18 22 2 9 36 46 208
2017 First official language - French 19 33 10 16 9 2 11 60 29 220

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 6 11 16 10 13 6 38 31 40 176
2018 First official language - French 10 13 15 5 17 3 38 39 36 197
2017 First official language - English 4 7 13 13 20 7 34 20 57 208
2017 First official language - French 6 16 14 11 17 4 32 35 43 220
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