2018 Public Service Employee Survey Results by Theme for Communications Security Establishment Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 35 10 6 3 0 0 80 9 147
2018 Does not provide services to public 48 38 7 5 2 0 0 86 7 1359
2017 Provides services to public 40 41 10 6 4 0 0 80 10 101
2017 Does not provide services to public 48 37 6 5 3 0 0 85 8 1042
2014 Provides services to public 44 39 9 6 2 0 0 83 8 119
2014 Does not provide services to public 47 39 7 5 3 0 0 85 8 1171
2011 Provides services to public 47 34 7 7 4 0 1 82 11 142
2011 Does not provide services to public 48 36 7 5 3 0 0 85 8 1104

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 28 12 7 5 0 0 76 12 146
2018 Does not provide services to public 41 37 10 9 4 0 0 78 12 1357
2017 Provides services to public 28 40 14 13 5 0 0 68 18 101
2017 Does not provide services to public 39 37 10 10 4 0 0 76 14 1040

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 65 24 8 1 2 0 0 89 3 145
2018 Does not provide services to public 62 27 7 2 1 0 0 90 3 1344
2017 Provides services to public 62 30 6 2 0 0 0 92 2 100
2017 Does not provide services to public 63 28 6 2 0 0 0 91 3 1037
2014 Provides services to public 75 19 5 0 1 0 0 94 1 119
2014 Does not provide services to public 70 24 5 1 1 0 0 94 2 1171
2011 Provides services to public 69 22 4 3 1 1 0 92 4 143
2011 Does not provide services to public 67 25 5 2 1 0 0 92 2 1105

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 32 8 5 3 0 0 84 8 147
2018 Does not provide services to public 55 33 7 3 2 0 0 88 5 1356
2017 Provides services to public 45 40 11 2 3 0 0 84 5 101
2017 Does not provide services to public 53 33 7 4 3 0 0 87 7 1037
2014 Provides services to public 53 33 7 3 3 0 1 87 6 118
2014 Does not provide services to public 55 33 6 3 2 0 0 88 6 1170
2011 Provides services to public 47 39 7 5 1 0 1 87 6 143
2011 Does not provide services to public 53 35 6 3 3 0 0 88 5 1104

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 29 9 0 4 0 0 87 4 145
2018 Does not provide services to public 63 23 9 3 1 0 0 87 4 1365
2017 Provides services to public 58 26 11 4 2 0 0 83 6 101
2017 Does not provide services to public 57 27 9 5 2 0 0 84 7 1041
2014 Provides services to public 61 24 10 4 1 0 0 85 5 119
2014 Does not provide services to public 56 28 8 4 3 1 0 85 7 1171
2011 Provides services to public 44 30 15 4 5 1 0 75 9 142
2011 Does not provide services to public 48 33 11 5 3 1 0 82 8 1103

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 29 6 5 3 0 0 86 8 145
2018 Does not provide services to public 58 27 9 4 1 0 0 86 6 1363
2017 Provides services to public 49 33 13 4 2 0 0 81 6 101
2017 Does not provide services to public 53 30 9 6 2 0 0 83 8 1041
2014 Provides services to public 57 26 13 3 1 0 0 83 4 118
2014 Does not provide services to public 52 31 8 5 3 0 0 84 8 1171
2011 Provides services to public 44 32 13 9 3 0 0 75 11 142
2011 Does not provide services to public 45 36 10 6 3 0 0 81 9 1102

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 25 12 4 6 1 0 78 10 145
2018 Does not provide services to public 58 21 11 6 3 1 0 80 9 1368
2017 Provides services to public 43 25 15 7 7 4 0 70 14 101
2017 Does not provide services to public 54 22 11 6 4 2 0 79 10 1040
2014 Provides services to public 52 22 13 7 4 2 0 75 11 119
2014 Does not provide services to public 54 22 10 6 5 3 0 79 11 1171
2011 Provides services to public 43 22 13 13 7 2 0 67 20 143
2011 Does not provide services to public 49 22 13 8 5 3 1 74 13 1102
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 26 13 6 5 1 0 75 11 146
2018 Does not provide services to public 53 28 8 5 4 2 0 82 9 1362
2017 Provides services to public 36 31 18 5 7 3 1 69 12 101
2017 Does not provide services to public 52 29 9 5 3 1 1 82 8 1042
2014 Provides services to public 47 30 15 2 3 2 0 78 6 118
2014 Does not provide services to public 52 29 9 5 3 2 0 82 8 1172
2011 Provides services to public 43 28 11 9 4 3 1 75 14 143
2011 Does not provide services to public 48 28 11 6 4 2 0 78 10 1101

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 29 9 9 4 0 0 77 13 147
2018 Does not provide services to public 50 32 8 6 3 1 0 82 10 1362
2017 Provides services to public 37 35 12 9 5 0 2 73 14 100
2017 Does not provide services to public 48 33 9 7 4 0 0 81 11 1041
2014 Provides services to public 41 35 10 8 7 0 0 76 14 119
2014 Does not provide services to public 48 32 8 7 4 0 0 81 11 1172
2011 Provides services to public 42 35 9 9 4 0 1 78 13 142
2011 Does not provide services to public 44 33 10 8 5 1 0 77 12 1102

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 28 9 5 5 0 0 81 10 147
2018 Does not provide services to public 54 26 9 6 4 0 0 80 10 1360
2017 Provides services to public 51 22 13 7 6 0 1 74 13 100
2017 Does not provide services to public 56 27 7 6 3 0 0 83 9 1040
2014 Provides services to public 54 28 8 6 3 1 0 83 9 119
2014 Does not provide services to public 55 28 8 6 3 0 0 83 9 1170

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 32 15 13 6 4 0 65 20 146
2018 Does not provide services to public 34 33 16 8 4 6 0 71 12 1366
2017 Provides services to public 22 35 14 13 10 5 1 61 24 100
2017 Does not provide services to public 27 33 14 12 6 7 0 65 20 1042
2014 Provides services to public 26 42 14 12 2 3 0 70 15 119
2014 Does not provide services to public 34 33 12 10 5 7 0 71 16 1170
2011 Provides services to public 22 31 18 15 8 4 1 56 25 143
2011 Does not provide services to public 24 31 18 11 8 8 0 60 20 1104

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 27 15 13 10 2 0 61 23 146
2018 Does not provide services to public 29 36 16 12 5 2 0 66 17 1363
2017 Provides services to public 16 45 11 17 10 2 0 62 27 101
2017 Does not provide services to public 26 34 15 15 7 2 0 61 23 1038
2014 Provides services to public 27 34 22 13 2 3 0 63 15 119
2014 Does not provide services to public 30 36 13 14 6 2 0 67 20 1172
2011 Provides services to public 27 32 17 12 10 1 1 60 22 143
2011 Does not provide services to public 24 37 14 14 8 2 0 63 22 1102

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 30 20 14 9 5 0 55 24 147
2018 Does not provide services to public 18 32 21 17 8 5 0 53 25 1362
2017 Provides services to public 12 37 25 15 7 5 0 51 23 101
2017 Does not provide services to public 16 32 18 20 9 5 0 50 31 1043
2014 Provides services to public 18 36 23 16 5 2 0 56 21 119
2014 Does not provide services to public 19 33 17 18 8 5 0 55 27 1171
2011 Provides services to public 18 36 17 15 8 5 0 57 25 143
2011 Does not provide services to public 13 35 20 17 9 6 0 51 28 1104

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 36 15 17 12 2 0 55 30 147
2018 Does not provide services to public 15 33 18 20 11 2 0 50 31 1367
2017 Provides services to public 10 32 15 25 16 2 0 43 42 100
2017 Does not provide services to public 13 31 14 25 14 3 0 45 41 1040
2014 Provides services to public 16 38 19 20 6 0 0 55 26 118
2014 Does not provide services to public 18 31 16 21 11 2 0 51 33 1170
2011 Provides services to public 13 44 11 19 11 2 0 58 30 142
2011 Does not provide services to public 13 37 14 21 13 2 0 51 34 1103
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 31 14 11 8 0 0 67 18 147
2018 Does not provide services to public 33 37 14 11 5 0 0 70 16 1359
2017 Provides services to public 25 38 18 12 7 0 0 63 19 101
2017 Does not provide services to public 34 38 11 12 5 0 0 72 17 1041
2014 Provides services to public 30 41 15 7 7 0 0 71 14 119
2014 Does not provide services to public 35 37 13 9 6 0 0 72 14 1170
2011 Provides services to public 20 46 12 12 8 0 1 67 21 143
2011 Does not provide services to public 27 42 13 11 6 0 0 70 17 1104

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 41 10 10 3 0 0 77 13 146
2018 Does not provide services to public 28 42 14 11 4 0 0 71 16 1363
2017 Provides services to public 25 42 17 11 5 1 0 67 16 101
2017 Does not provide services to public 30 41 11 14 4 0 0 71 18 1041

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 21 14 14 14 12 4 50 34 143
2018 Does not provide services to public 15 24 19 16 10 13 3 47 31 1363
2017 Provides services to public 13 27 19 16 16 8 2 44 35 101
2017 Does not provide services to public 11 24 17 18 14 14 2 41 39 1041
2014 Provides services to public 12 27 17 21 11 11 2 44 37 119
2014 Does not provide services to public 13 26 15 18 12 13 3 47 36 1170

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 32 12 8 5 0 0 75 13 147
2018 Does not provide services to public 42 34 11 8 4 1 1 77 12 1362
2017 Provides services to public 26 42 19 8 4 0 2 69 12 101
2017 Does not provide services to public 41 35 10 10 4 0 0 76 14 1042
2014 Provides services to public 36 40 15 4 4 1 1 77 8 119
2014 Does not provide services to public 42 36 10 7 4 0 0 79 11 1172
2011 Provides services to public 32 41 10 10 4 0 2 75 14 143
2011 Does not provide services to public 37 36 12 9 6 1 1 73 15 1103

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 23 30 5 5 5 0 59 9 24
2018 Does not provide services to public 31 34 14 10 4 3 4 71 14 323
2017 Provides services to public 34 38 18 0 5 0 5 76 5 21
2017 Does not provide services to public 24 41 13 14 5 2 2 68 19 237
2014 Provides services to public 26 38 6 25 0 0 6 68 26 18
2014 Does not provide services to public 36 32 12 9 6 2 3 71 16 290

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 40 8 10 5 0 0 77 14 146
2018 Does not provide services to public 34 44 8 11 3 1 0 78 14 1365
2017 Provides services to public 30 42 14 8 7 0 0 71 15 101
2017 Does not provide services to public 37 42 8 9 3 0 0 79 13 1042
2014 Provides services to public 31 42 8 13 4 0 1 74 18 119
2014 Does not provide services to public 39 37 9 10 4 0 0 77 14 1171
2011 Provides services to public 34 40 12 10 3 0 1 75 13 143
2011 Does not provide services to public 40 39 9 8 4 0 1 80 11 1103

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 29 8 6 2 0 0 85 8 147
2018 Does not provide services to public 54 34 6 4 2 0 0 88 6 1359
2017 Provides services to public 45 43 9 1 2 0 0 88 3 101
2017 Does not provide services to public 55 34 5 4 2 0 0 89 6 1043
2014 Provides services to public 50 35 4 8 3 0 0 85 11 119
2014 Does not provide services to public 55 34 5 4 2 0 0 89 6 1171
2011 Provides services to public 46 34 12 6 2 0 1 80 8 143
2011 Does not provide services to public 57 31 5 4 3 0 0 88 7 1102

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 24 9 5 1 0 0 84 7 147
2018 Does not provide services to public 54 35 6 4 2 0 0 89 5 1346
2017 Provides services to public 47 38 11 3 2 0 0 84 5 101
2017 Does not provide services to public 58 32 4 4 1 0 0 91 5 1041
2014 Provides services to public 52 29 9 6 4 0 0 82 10 118
2014 Does not provide services to public 57 33 5 3 1 0 0 90 5 1172
2011 Provides services to public 48 41 2 4 3 0 1 91 7 143
2011 Does not provide services to public 54 38 3 2 2 0 0 93 4 1105

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 32 15 10 9 2 1 65 20 143
2018 Does not provide services to public 31 35 14 12 7 1 0 67 19 1357
2017 Provides services to public 20 36 18 12 10 3 0 58 23 99
2017 Does not provide services to public 27 40 11 13 8 1 0 68 21 1043
2014 Provides services to public 29 42 13 10 3 3 0 74 13 119
2014 Does not provide services to public 35 35 13 11 6 1 0 70 17 1171
2011 Provides services to public 29 42 13 8 7 0 1 72 16 142
2011 Does not provide services to public 30 37 14 9 8 1 0 68 17 1104

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 24 12 17 15 4 1 54 33 143
2018 Does not provide services to public 33 29 13 14 10 1 1 63 24 1359
2017 Provides services to public 15 26 22 14 17 3 3 43 33 100
2017 Does not provide services to public 24 33 12 16 13 1 2 58 29 1041
2014 Provides services to public 28 33 12 10 15 2 0 62 25 119
2014 Does not provide services to public 31 29 12 14 10 1 2 62 25 1171
2011 Provides services to public 21 32 15 17 14 0 1 53 31 143
2011 Does not provide services to public 25 32 12 14 13 2 2 60 28 1101

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 40 6 11 5 0 0 78 16 147
2018 Does not provide services to public 45 39 8 6 3 0 0 83 9 1360
2017 Provides services to public 34 41 18 3 3 0 1 76 6 100
2017 Does not provide services to public 44 37 8 8 3 0 0 81 11 1035
2014 Provides services to public 29 49 11 8 3 0 0 78 11 119
2014 Does not provide services to public 38 42 8 7 4 0 0 80 12 1172
2011 Provides services to public 41 37 10 8 3 1 0 79 11 143
2011 Does not provide services to public 43 37 8 8 3 0 0 80 11 1101

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 32 9 8 2 0 0 80 11 147
2018 Does not provide services to public 53 32 8 5 2 0 0 85 7 1348
2017 Provides services to public 41 36 12 7 4 0 0 77 11 101
2017 Does not provide services to public 53 32 8 5 2 0 0 85 7 1035
2014 Provides services to public 40 35 14 6 5 0 0 75 11 119
2014 Does not provide services to public 53 30 8 6 3 0 0 83 9 1172

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 36 4 7 5 0 0 84 11 145
2018 Does not provide services to public 43 37 10 6 3 0 0 80 9 1358
2017 Provides services to public 38 39 12 10 2 0 0 76 12 101
2017 Does not provide services to public 43 37 9 7 3 0 0 81 10 1037
2014 Provides services to public 32 49 12 6 1 1 0 81 7 119
2014 Does not provide services to public 46 34 10 7 3 0 0 80 10 1172
2011 Provides services to public 38 44 10 4 2 0 2 84 6 142
2011 Does not provide services to public 43 37 10 6 3 1 0 80 9 1100

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 34 19 5 5 2 0 71 10 145
2018 Does not provide services to public 36 40 15 5 3 1 0 77 8 1360
2017 Provides services to public 20 47 19 9 5 1 0 67 14 101
2017 Does not provide services to public 31 42 14 7 3 2 0 75 10 1042

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 31 8 6 2 0 0 85 7 147
2018 Does not provide services to public 61 27 6 4 2 0 0 88 6 1365
2017 Provides services to public 50 34 6 8 2 0 1 84 10 101
2017 Does not provide services to public 59 29 6 4 2 0 0 88 7 1042
2014 Provides services to public 47 36 9 3 2 1 2 86 6 119
2014 Does not provide services to public 59 26 8 4 2 1 1 86 6 1171
2011 Provides services to public 48 32 11 6 2 0 1 81 8 143
2011 Does not provide services to public 53 30 7 6 2 1 1 85 8 1105

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 32 17 4 4 0 0 75 8 146
2018 Does not provide services to public 42 33 13 6 3 0 1 77 10 1367
2017 Provides services to public 40 38 12 8 1 0 2 79 9 101
2017 Does not provide services to public 44 35 13 5 2 0 1 80 7 1043
2014 Provides services to public 44 38 14 3 1 0 0 82 4 119
2014 Does not provide services to public 40 38 13 5 2 0 1 79 7 1172
2011 Provides services to public 35 34 20 8 3 1 1 70 10 143
2011 Does not provide services to public 33 36 17 8 5 0 0 70 12 1104

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 24 41 35 147
2018 Does not provide services to public 26 45 29 1368
2017 Provides services to public 35 28 38 101
2017 Does not provide services to public 23 47 30 1042
2014 Provides services to public 22 46 32 119
2014 Does not provide services to public 24 47 29 1171
2011 Provides services to public 26 41 33 141
2011 Does not provide services to public 26 48 26 1102

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 16 51 15 9 3 6 35
2018 Does not provide services to public 15 56 14 5 5 5 358
2017 Provides services to public 23 49 11 3 0 14 35
2017 Does not provide services to public 17 58 13 6 3 3 240
2014 Provides services to public 17 63 8 4 9999 8 26
2014 Does not provide services to public 15 52 19 8 9999 7 284
2011 Provides services to public 22 52 24 0 9999 3 37
2011 Does not provide services to public 13 57 16 6 9999 8 284
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 64 28 3 3 2 0 0 92 5 146
2018 Does not provide services to public 56 33 6 3 2 0 0 90 5 1364
2017 Provides services to public 46 40 10 2 2 0 0 86 4 101
2017 Does not provide services to public 50 34 8 5 2 0 0 85 8 1039
2014 Provides services to public 51 40 5 3 1 0 0 91 4 119
2014 Does not provide services to public 53 34 7 5 2 0 0 87 6 1172
2011 Provides services to public 45 40 9 4 1 0 1 86 5 142
2011 Does not provide services to public 51 36 6 4 2 0 0 87 6 1105

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 36 13 6 2 0 0 79 8 145
2018 Does not provide services to public 38 40 13 7 2 0 0 79 9 1358
2017 Provides services to public 26 50 15 4 5 0 0 76 9 100
2017 Does not provide services to public 34 39 12 10 5 0 0 73 14 1040
2014 Provides services to public 43 36 12 5 2 2 0 80 8 118
2014 Does not provide services to public 36 41 11 7 4 1 0 77 11 1172
2011 Provides services to public 38 35 12 10 3 1 1 75 13 141
2011 Does not provide services to public 34 44 10 7 4 1 0 78 11 1103

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 26 33 21 10 0 1 31 36 144
2018 Does not provide services to public 6 23 37 22 10 1 1 32 30 1366
2017 Provides services to public 12 27 39 13 6 1 2 20 40 100
2017 Does not provide services to public 7 21 43 18 9 1 2 27 29 1039
2014 Provides services to public 11 23 41 17 5 1 2 23 35 118
2014 Does not provide services to public 8 22 40 20 9 0 1 29 31 1169
2011 Provides services to public 13 27 39 15 4 0 3 20 41 143
2011 Does not provide services to public 8 24 40 19 7 1 1 26 33 1101

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 19 21 31 19 0 2 52 27 143
2018 Does not provide services to public 4 15 31 28 19 1 1 49 20 1354
2017 Provides services to public 5 15 32 26 15 2 6 44 21 101
2017 Does not provide services to public 6 15 28 27 21 1 2 50 22 1037
2014 Provides services to public 6 12 33 33 13 1 3 47 18 118
2014 Does not provide services to public 5 13 27 32 20 1 2 54 18 1168
2011 Provides services to public 4 22 24 30 13 1 6 46 28 143
2011 Does not provide services to public 7 13 30 30 16 1 3 48 21 1101

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 27 30 11 17 0 2 29 40 142
2018 Does not provide services to public 11 21 33 22 10 1 1 34 33 1359
2017 Provides services to public 12 30 31 12 10 1 5 23 44 101
2017 Does not provide services to public 11 23 33 20 10 1 2 32 34 1039
2014 Provides services to public 15 30 33 13 5 1 2 19 47 119
2014 Does not provide services to public 14 23 33 18 11 1 1 29 38 1171
2011 Provides services to public 15 29 30 15 6 1 4 22 47 142
2011 Does not provide services to public 15 26 34 14 8 1 2 23 42 1102

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 14 30 25 24 0 2 50 20 142
2018 Does not provide services to public 3 10 28 35 23 1 1 59 12 1356
2017 Provides services to public 4 15 37 19 20 1 5 41 20 101
2017 Does not provide services to public 3 8 30 37 20 0 2 59 11 1033
2014 Provides services to public 6 12 37 34 8 1 2 44 18 119
2014 Does not provide services to public 4 9 29 35 22 0 1 58 13 1167
2011 Provides services to public 10 16 32 28 11 1 2 40 26 143
2011 Does not provide services to public 6 13 32 29 18 0 2 49 19 1100

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 22 27 19 16 0 2 36 36 144
2018 Does not provide services to public 11 21 28 23 15 1 1 39 32 1360
2017 Provides services to public 14 25 29 17 14 0 2 31 39 101
2017 Does not provide services to public 10 20 30 20 16 1 3 37 31 1035
2014 Provides services to public 12 16 34 26 10 1 2 37 28 117
2014 Does not provide services to public 10 18 29 25 16 0 2 42 28 1170
2011 Provides services to public 18 26 25 22 7 0 2 29 45 143
2011 Does not provide services to public 14 21 28 20 14 1 2 35 36 1101

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 16 22 27 20 1 2 49 28 141
2018 Does not provide services to public 6 14 29 29 20 2 1 50 20 1352
2017 Provides services to public 7 18 31 20 17 2 6 40 27 101
2017 Does not provide services to public 5 12 29 29 19 2 3 51 18 1039
2014 Provides services to public 9 7 26 38 18 2 1 57 17 118
2014 Does not provide services to public 3 8 26 33 26 2 2 61 12 1168
2011 Provides services to public 11 18 31 23 11 1 4 36 32 140
2011 Does not provide services to public 6 17 29 26 17 2 3 45 24 1102

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 19 34 23 16 1 2 40 26 144
2018 Does not provide services to public 10 20 35 23 10 1 1 33 31 1365
2017 Provides services to public 6 31 34 12 11 2 4 25 39 100
2017 Does not provide services to public 10 21 34 21 11 1 2 33 32 1039
2014 Provides services to public 9 21 35 23 10 0 2 34 30 118
2014 Does not provide services to public 12 20 36 18 11 1 1 30 33 1171

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 25 8 9 6 0 0 77 15 146
2018 Does not provide services to public 54 27 7 8 4 0 0 81 12 1360
2017 Provides services to public 41 37 8 7 7 1 0 78 14 101
2017 Does not provide services to public 52 28 7 7 4 1 0 81 12 1039
2014 Provides services to public 40 35 9 7 8 2 0 76 15 119
2014 Does not provide services to public 56 25 7 7 5 0 0 82 11 1173

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 62 25 6 5 3 0 0 87 7 146
2018 Does not provide services to public 56 31 6 5 1 0 0 88 6 1357
2017 Provides services to public 44 37 8 7 5 0 0 80 12 101
2017 Does not provide services to public 51 35 7 5 2 0 0 86 7 1043
2014 Provides services to public 42 40 6 9 2 0 0 82 11 119
2014 Does not provide services to public 49 37 7 4 2 0 0 87 7 1172

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 33 12 2 3 1 0 83 5 145
2018 Does not provide services to public 54 34 7 3 1 0 0 88 4 1363

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 65 19 10 2 3 2 0 85 5 143
2018 Does not provide services to public 60 26 8 2 1 2 1 88 3 1362
2017 Provides services to public 41 41 10 2 4 2 0 84 6 100
2017 Does not provide services to public 52 34 8 2 1 3 1 89 3 1042
2014 Provides services to public 48 34 7 3 3 4 1 86 6 118
2014 Does not provide services to public 56 28 8 2 1 4 1 89 3 1173

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 62 21 9 4 4 0 0 83 8 144
2018 Does not provide services to public 58 30 8 2 1 1 0 89 4 1362
2017 Provides services to public 45 43 3 5 2 2 0 90 7 101
2017 Does not provide services to public 51 36 7 3 2 1 0 88 5 1039
2014 Provides services to public 47 34 12 2 3 2 1 84 4 119
2014 Does not provide services to public 57 31 7 3 1 2 0 89 4 1173
2011 Provides services to public 36 36 15 8 3 1 0 73 11 143
2011 Does not provide services to public 38 40 11 6 3 1 0 80 9 1102

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 66 23 3 4 2 0 0 90 7 144
2018 Does not provide services to public 64 26 7 2 1 0 0 90 3 1358
2017 Provides services to public 55 32 7 4 3 0 0 86 7 101
2017 Does not provide services to public 57 30 7 4 2 0 0 87 5 1041
2014 Provides services to public 53 35 7 2 3 0 0 88 5 118
2014 Does not provide services to public 61 29 6 3 1 0 0 90 5 1173
2011 Provides services to public 44 34 14 6 1 1 0 79 7 142
2011 Does not provide services to public 49 36 8 4 2 0 0 86 6 1101

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 28 11 10 9 5 3 68 20 144
2018 Does not provide services to public 32 33 14 8 4 5 4 72 13 1363
2017 Provides services to public 29 25 17 16 11 1 1 55 27 100
2017 Does not provide services to public 31 32 14 9 7 5 3 68 17 1041
2014 Provides services to public 27 44 12 10 3 2 2 74 14 119
2014 Does not provide services to public 39 30 11 7 6 4 3 74 14 1171

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 32 11 3 4 1 0 82 7 146
2018 Does not provide services to public 52 33 8 3 2 1 1 86 5 1360
2017 Provides services to public 54 30 7 4 3 2 0 86 7 100
2017 Does not provide services to public 56 32 6 4 1 1 0 89 5 1039
2014 Provides services to public 52 33 8 3 1 2 1 87 4 119
2014 Does not provide services to public 60 27 6 4 2 1 1 89 5 1171
2011 Provides services to public 42 43 7 2 4 1 1 87 6 142
2011 Does not provide services to public 47 34 8 5 3 2 1 83 9 1101

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 27 13 6 4 1 0 77 10 145
2018 Does not provide services to public 49 33 12 4 2 0 0 83 5 1359

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 20 19 15 11 8 1 50 29 146
2018 Does not provide services to public 26 27 16 13 9 8 1 58 24 1362
2017 Provides services to public 19 22 14 18 18 7 2 45 39 100
2017 Does not provide services to public 22 24 14 15 13 10 2 52 32 1042
2014 Provides services to public 25 22 21 14 7 8 2 53 23 118
2014 Does not provide services to public 29 23 15 12 11 9 2 58 25 1172
2011 Provides services to public 20 24 22 11 12 8 3 49 26 143
2011 Does not provide services to public 18 25 17 16 10 12 3 50 30 1102

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 9 91 145
2018 Does not provide services to public 8 92 1363

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 61 14
2018 Does not provide services to public 51 108

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 12 108

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 108

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 4 108

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 14
2018 Does not provide services to public 45 109

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 14
2018 Does not provide services to public 34 109

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 47 14
2018 Does not provide services to public 48 109

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 14
2018 Does not provide services to public 31 109

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 14
2018 Does not provide services to public 12 109

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 8 109

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 14
2018 Does not provide services to public 41 109

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 58 14
2018 Does not provide services to public 55 109

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 14
2018 Does not provide services to public 27 109

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 10
2018 Does not provide services to public 11 106

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 10
2018 Does not provide services to public 9 106

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 10
2018 Does not provide services to public 20 106

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 10
2018 Does not provide services to public 12 106

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 10
2018 Does not provide services to public 9 106

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 17 17 9 10 19 5 54 24 147
2018 Does not provide services to public 21 18 18 6 4 27 6 57 16 1363
2017 Provides services to public 22 24 15 6 8 23 2 61 18 100
2017 Does not provide services to public 17 17 16 7 6 30 6 53 21 1043
2014 Provides services to public 18 28 15 4 4 25 6 66 12 119
2014 Does not provide services to public 23 20 15 6 4 26 6 63 15 1170

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 32 17 3 6 3 0 73 9 147
2018 Does not provide services to public 40 29 15 6 2 7 1 75 9 1362
2017 Provides services to public 31 36 10 5 6 11 1 76 12 99
2017 Does not provide services to public 34 35 15 6 3 6 1 74 10 1039
2014 Provides services to public 43 31 16 2 2 7 0 80 4 120
2014 Does not provide services to public 40 31 14 5 3 7 1 77 8 1170
2011 Provides services to public 33 37 14 4 4 8 0 76 8 142
2011 Does not provide services to public 33 37 15 6 2 6 0 75 9 1104

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 6 94 147
2018 Does not provide services to public 5 95 1365

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 14 25 4 5 23 3 54 12 145
2018 Does not provide services to public 22 16 19 3 2 32 6 61 8 1360
2017 Provides services to public 26 21 14 2 3 27 8 71 8 101
2017 Does not provide services to public 19 16 16 3 2 37 7 62 9 1039
2014 Provides services to public 23 27 12 1 3 30 4 76 6 120
2014 Does not provide services to public 25 15 15 3 1 32 8 67 7 1172

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 32 15 4 5 3 0 76 9 145
2018 Does not provide services to public 43 29 14 3 2 9 1 79 5 1365
2017 Provides services to public 40 32 11 2 2 11 2 82 5 101
2017 Does not provide services to public 41 33 13 2 2 8 1 81 5 1043
2014 Provides services to public 37 36 10 2 1 14 1 85 3 119
2014 Does not provide services to public 42 29 12 3 1 11 1 81 5 1171
2011 Provides services to public 31 39 16 3 1 9 1 78 5 143
2011 Does not provide services to public 42 35 12 2 1 8 0 84 3 1104
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 26 7 2 4 1 0 87 7 144
2018 Does not provide services to public 62 24 7 3 2 1 0 87 6 1354
2017 Provides services to public 50 25 14 3 6 1 1 77 9 100
2017 Does not provide services to public 63 23 7 3 2 1 0 87 6 1043

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 27 16 4 4 3 0 76 8 146
2018 Does not provide services to public 41 40 11 4 1 3 0 84 5 1363
2017 Provides services to public 35 33 20 8 1 4 0 70 9 101
2017 Does not provide services to public 36 40 14 5 2 3 0 79 7 1042

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 28 16 4 7 3 0 72 12 147
2018 Does not provide services to public 36 38 14 8 2 2 0 76 10 1366
2017 Provides services to public 32 36 11 8 12 2 0 69 20 101
2017 Does not provide services to public 29 43 14 8 4 1 0 73 13 1041

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 25 18 5 5 0 1 72 10 145
2018 Does not provide services to public 37 31 17 8 7 0 1 68 15 1364
2017 Provides services to public 47 28 15 3 5 0 2 77 8 100
2017 Does not provide services to public 46 29 13 5 6 0 1 76 11 1042

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 32 28 12 9 0 0 51 21 145
2018 Does not provide services to public 24 33 26 11 6 0 1 57 17 1365
2017 Provides services to public 19 38 23 15 6 0 0 57 21 101
2017 Does not provide services to public 22 36 24 11 6 0 1 59 16 1042

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 36 20 6 7 1 0 67 13 146
2018 Does not provide services to public 39 31 18 8 3 0 1 71 11 1356
2017 Provides services to public 33 33 18 8 6 0 3 68 14 101
2017 Does not provide services to public 37 35 16 8 2 0 2 73 11 1042

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 30 25 15 11 0 0 49 26 144
2018 Does not provide services to public 21 27 27 15 9 0 0 49 24 1357
2017 Provides services to public 23 24 24 21 9 0 0 47 30 101
2017 Does not provide services to public 19 32 25 15 8 0 1 51 24 1041

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 25 10 4 2 0 3 83 7 144
2018 Does not provide services to public 60 23 9 4 1 0 3 85 5 1363
2017 Provides services to public 58 22 8 1 3 0 9 87 4 101
2017 Does not provide services to public 55 26 10 2 1 0 5 86 4 1042

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 28 18 4 4 0 0 74 8 144
2018 Does not provide services to public 43 30 16 7 4 0 0 73 11 1361
2017 Provides services to public 36 34 20 6 3 0 2 71 9 101
2017 Does not provide services to public 36 35 16 8 4 0 0 72 12 1040

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 33 23 7 4 1 0 66 11 147
2018 Does not provide services to public 33 36 19 8 3 1 0 70 11 1363
2017 Provides services to public 27 30 25 10 5 0 3 58 15 101
2017 Does not provide services to public 32 37 17 9 3 0 1 70 13 1041

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 36 20 13 6 0 0 61 19 147
2018 Does not provide services to public 26 37 22 11 5 0 0 62 16 1360
2017 Provides services to public 24 35 23 13 6 0 0 58 19 101
2017 Does not provide services to public 22 37 24 10 5 0 1 60 16 1041

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 28 23 11 4 1 0 61 15 145
2018 Does not provide services to public 29 34 21 11 5 0 0 63 16 1361
2017 Provides services to public 26 38 21 7 8 0 1 64 15 101
2017 Does not provide services to public 27 34 20 13 5 0 0 61 19 1042

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 34 19 9 3 0 0 69 12 146
2018 Does not provide services to public 31 35 21 9 3 0 0 67 12 1353
2017 Provides services to public 25 44 13 11 5 0 2 71 16 100
2017 Does not provide services to public 29 38 20 8 3 0 1 68 12 1039

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 18 13 4 5 0 1 78 9 145
2018 Does not provide services to public 55 20 11 8 4 0 1 76 12 1354
2017 Provides services to public 57 17 8 8 8 0 3 76 16 101
2017 Does not provide services to public 47 23 15 8 6 0 0 71 14 1043

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 71 15 8 3 1 0 3 88 4 147
2018 Does not provide services to public 78 10 5 2 2 0 3 91 4 1357

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 76 11 5 2 3 0 3 90 4 145
2018 Does not provide services to public 78 12 4 2 2 0 2 92 4 1358
2017 Provides services to public 68 13 6 2 6 0 5 86 8 101
2017 Does not provide services to public 79 10 3 3 2 0 2 92 5 1040

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 62 26 7 3 1 0 1 88 4 147
2018 Does not provide services to public 62 26 8 2 1 0 0 89 3 1364
2017 Provides services to public 56 24 13 3 3 0 1 81 6 101
2017 Does not provide services to public 60 28 7 2 2 0 1 88 4 1039

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 27 5 4 6 0 1 86 10 147
2018 Does not provide services to public 63 20 9 5 3 0 0 83 8 1365
2017 Provides services to public 58 20 12 5 5 0 1 78 10 101
2017 Does not provide services to public 64 22 7 4 3 0 1 87 7 1037

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 67 10 1 2 0 0 21 97 2 144
2018 Does not provide services to public 58 12 5 1 0 0 24 92 2 1352
2017 Provides services to public 62 10 3 2 1 0 22 93 4 100
2017 Does not provide services to public 58 13 3 1 1 0 25 94 2 1041

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 74 17 5 0 0 0 4 94 0 145
2018 Does not provide services to public 77 14 3 0 0 0 5 96 1 1362
2017 Provides services to public 80 9 4 2 0 0 5 94 2 100
2017 Does not provide services to public 75 13 3 1 0 0 8 95 1 1034

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 84 9 2 2 2 0 1 94 4 147
2018 Does not provide services to public 86 7 2 1 1 0 2 95 2 1367
2017 Provides services to public 83 8 2 2 2 0 3 94 4 101
2017 Does not provide services to public 83 11 2 1 1 0 2 96 2 1041

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 59 24 13 3 0 0 1 84 3 147
2018 Does not provide services to public 61 25 9 3 1 0 1 88 4 1364
2017 Provides services to public 61 26 8 1 0 1 3 91 1 101
2017 Does not provide services to public 57 28 11 2 1 0 2 86 3 1041

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 40 28 5 8 0 0 59 13 147
2018 Does not provide services to public 23 38 29 8 2 0 0 61 10 1364
2017 Provides services to public 16 28 42 8 5 1 1 45 13 101
2017 Does not provide services to public 15 40 35 8 3 0 0 55 11 1043

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 14 36 25 16 0 0 41 23 146
2018 Does not provide services to public 5 14 37 29 15 0 0 44 19 1359
2017 Provides services to public 9 18 35 28 11 0 0 39 27 101
2017 Does not provide services to public 4 14 39 28 15 0 0 43 18 1043
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 34 14 8 2 2 0 40 60 147
2018 Does not provide services to public 34 31 20 7 5 2 1 35 65 1363
2017 Provides services to public 44 28 8 7 3 6 4 49 51 101
2017 Does not provide services to public 44 30 14 5 3 4 1 46 54 1043

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 85
2018 Does not provide services to public 8 850
2017 Provides services to public 7 46
2017 Does not provide services to public 7 535

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 85
2018 Does not provide services to public 16 850
2017 Provides services to public 9 46
2017 Does not provide services to public 14 535

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 85
2018 Does not provide services to public 8 850
2017 Provides services to public 4 46
2017 Does not provide services to public 6 535

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 85
2018 Does not provide services to public 62 851
2017 Provides services to public 64 46
2017 Does not provide services to public 73 535

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 85
2018 Does not provide services to public 4 851
2017 Provides services to public 0 46
2017 Does not provide services to public 4 535

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 85
2018 Does not provide services to public 60 851

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 85
2018 Does not provide services to public 22 850
2017 Provides services to public 36 46
2017 Does not provide services to public 22 535

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 31 46 16 0 0 8 80
2018 Does not provide services to public 30 48 12 4 2 5 803
2017 Provides services to public 30 42 6 9 2 9 43
2017 Does not provide services to public 37 49 7 3 1 3 533

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 33 67 83
2018 Does not provide services to public 21 79 847

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 63 7 9 8 5 0 8 77 14 147
2018 Does not provide services to public 59 15 7 5 4 1 9 82 10 1363

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 21 12 13 15 1 6 57 31 84
2018 Does not provide services to public 23 23 19 16 10 2 7 50 29 847
2017 Provides services to public 22 23 23 6 13 2 11 51 22 47
2017 Does not provide services to public 28 23 15 10 8 3 13 61 21 542

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 18 14 9 17 4 18 50 32 84
2018 Does not provide services to public 10 13 14 12 11 6 35 39 38 852
2017 Provides services to public 9 14 15 9 19 2 32 35 42 47
2017 Does not provide services to public 9 10 11 7 12 5 47 38 40 542
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