2018 Public Service Employee Survey Results by Theme for National Film Board of Canada by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 25 62 7 4 4 0 0 86 7 15
2018 Non-shift worker 35 48 8 4 5 0 0 83 9 174
2017 Shift worker 39 47 4 4 5 0 0 86 10 40
2017 Non-shift worker 34 50 8 6 2 0 0 84 8 204

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 26 60 7 4 4 0 0 86 7 16
2018 Non-shift worker 24 46 17 8 5 0 0 70 13 176
2017 Shift worker 35 46 8 9 3 0 0 80 12 40
2017 Non-shift worker 20 50 13 10 6 0 0 71 16 204

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 64 29 4 3 0 0 0 93 3 15
2018 Non-shift worker 52 38 5 3 1 0 0 90 5 177
2017 Shift worker 44 42 11 0 2 0 0 86 2 40
2017 Non-shift worker 45 46 6 2 1 0 0 91 3 204

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 51 39 7 4 0 0 0 90 4 16
2018 Non-shift worker 39 46 8 6 2 0 0 84 8 177
2017 Shift worker 50 35 12 0 2 0 0 85 2 40
2017 Non-shift worker 39 47 9 4 1 0 0 86 5 204

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 28 47 18 3 4 0 0 75 7 15
2018 Non-shift worker 21 45 25 7 1 0 0 66 9 176
2017 Shift worker 30 28 35 5 3 0 0 58 7 40
2017 Non-shift worker 24 45 19 9 2 0 0 70 11 204

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 30 46 17 7 0 0 0 76 7 16
2018 Non-shift worker 19 46 23 10 2 0 0 65 11 177
2017 Shift worker 32 38 23 7 0 0 0 70 7 40
2017 Non-shift worker 21 49 18 11 1 0 0 70 12 204

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 41 35 21 4 0 0 0 76 4 16
2018 Non-shift worker 32 35 16 8 4 5 1 71 12 177
2017 Shift worker 36 39 5 10 3 7 0 81 14 40
2017 Non-shift worker 32 35 17 6 3 6 0 72 10 204
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 69 28 0 0 0 4 0 100 0 16
2018 Non-shift worker 43 34 12 6 3 0 1 79 9 178
2017 Shift worker 40 48 5 2 3 2 0 90 5 40
2017 Non-shift worker 32 41 17 6 2 2 0 74 8 203

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 58 35 4 0 0 4 0 96 0 16
2018 Non-shift worker 34 35 14 13 3 0 1 70 16 178
2017 Shift worker 37 48 7 2 5 0 0 85 7 40
2017 Non-shift worker 29 43 14 11 3 0 0 72 14 204

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 72 18 7 4 0 0 0 90 4 16
2018 Non-shift worker 38 34 12 9 5 1 0 73 15 178
2017 Shift worker 46 37 7 4 5 0 0 83 10 40
2017 Non-shift worker 36 40 13 6 5 0 0 76 11 204

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 33 21 21 14 0 11 0 61 16 16
2018 Non-shift worker 16 30 25 18 3 8 0 51 23 175
2017 Shift worker 25 20 37 5 7 7 0 48 13 40
2017 Non-shift worker 12 35 25 15 6 7 0 51 22 204

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 17 34 35 10 4 0 0 51 14 16
2018 Non-shift worker 13 24 25 24 12 2 0 38 37 175
2017 Shift worker 10 38 28 8 14 3 0 48 22 40
2017 Non-shift worker 10 31 26 22 10 2 0 41 32 204

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 14 7 41 32 4 4 0 21 36 16
2018 Non-shift worker 5 21 27 31 13 3 0 27 45 173
2017 Shift worker 12 17 39 15 14 3 0 30 30 40
2017 Non-shift worker 5 24 30 27 9 4 0 31 37 204

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 3 25 53 11 7 0 0 28 18 15
2018 Non-shift worker 4 25 18 35 17 1 0 29 53 175
2017 Shift worker 12 34 29 15 10 0 0 47 25 40
2017 Non-shift worker 5 32 26 24 12 1 0 37 36 204
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 37 42 14 3 4 0 0 79 7 16
2018 Non-shift worker 24 37 19 12 8 0 0 61 20 176
2017 Shift worker 40 40 8 10 3 0 0 80 13 40
2017 Non-shift worker 21 40 19 14 6 0 0 61 20 203

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 27 49 17 4 4 0 0 76 7 16
2018 Non-shift worker 20 51 14 10 6 0 0 70 16 175
2017 Shift worker 29 42 12 12 5 0 0 71 17 40
2017 Non-shift worker 20 49 13 12 6 0 0 69 17 202

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 20 17 14 25 6 18 0 45 38 16
2018 Non-shift worker 11 20 26 22 11 10 0 34 37 177
2017 Shift worker 15 30 15 6 18 10 6 54 28 39
2017 Non-shift worker 9 23 23 27 9 8 2 35 40 204

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 30 60 3 3 0 4 0 93 3 16
2018 Non-shift worker 32 37 15 9 6 0 1 70 15 178
2017 Shift worker 34 41 9 15 0 0 0 75 15 40
2017 Non-shift worker 23 43 17 10 6 0 0 66 17 204

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 11 27 20 23 15 0 4 40 40 47

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 3 26 25 32 14 0 0 29 46 16
2018 Non-shift worker 9 42 15 18 14 0 2 52 33 176
2017 Shift worker 20 28 29 15 8 0 0 48 23 40
2017 Non-shift worker 13 45 20 15 6 0 1 59 21 204

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 62 34 4 0 0 0 0 96 0 16
2018 Non-shift worker 52 36 6 3 3 0 0 88 5 175
2017 Shift worker 54 27 14 2 2 0 0 81 5 40
2017 Non-shift worker 48 39 9 4 1 0 0 87 5 204

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 69 17 13 0 0 0 0 87 0 16
2018 Non-shift worker 56 33 5 5 1 0 0 89 6 172
2017 Shift worker 60 26 5 7 2 0 0 86 10 40
2017 Non-shift worker 50 38 6 5 1 0 0 88 6 204

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 6 31 36 28 0 0 0 37 28 16
2018 Non-shift worker 10 22 25 25 15 3 0 33 41 177
2017 Shift worker 17 25 26 19 10 2 0 43 30 40
2017 Non-shift worker 6 34 23 22 10 4 0 43 34 204

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 13 32 28 23 0 0 4 47 24 16
2018 Non-shift worker 8 22 15 24 25 3 4 32 53 176
2017 Shift worker 25 27 16 16 12 4 0 54 30 40
2017 Non-shift worker 4 25 23 23 18 2 3 31 44 204

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 20 45 32 4 0 0 0 65 4 16
2018 Non-shift worker 17 46 16 14 6 0 0 63 21 177
2017 Shift worker 29 40 10 12 9 0 0 69 22 40
2017 Non-shift worker 23 52 11 9 5 0 0 75 14 204

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 20 77 3 0 0 0 0 97 0 16
2018 Non-shift worker 26 45 15 10 5 0 0 71 15 176
2017 Shift worker 39 36 11 12 3 0 0 75 15 40
2017 Non-shift worker 30 48 10 7 4 0 0 79 12 204

Question 13. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 20 52 14 14 0 0 0 72 14 16
2018 Non-shift worker 18 34 23 21 4 0 0 52 25 176
2017 Shift worker 27 44 13 9 8 0 0 71 17 40
2017 Non-shift worker 19 45 18 12 5 0 1 65 17 204

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 20 38 42 0 0 0 0 58 0 16
2018 Non-shift worker 13 33 29 14 4 6 0 49 19 178
2017 Shift worker 15 37 19 10 12 5 3 56 23 40
2017 Non-shift worker 9 48 26 11 4 2 0 58 15 204

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 44 32 0 11 14 0 0 75 25 16
2018 Non-shift worker 35 33 15 11 4 0 2 70 15 176
2017 Shift worker 40 22 21 11 3 0 3 64 14 40
2017 Non-shift worker 33 39 14 10 3 1 0 73 13 204

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 62 31 3 4 0 0 0 93 4 16
2018 Non-shift worker 20 42 18 9 11 0 1 63 20 177
2017 Shift worker 46 35 5 7 7 0 0 81 14 40
2017 Non-shift worker 29 37 15 11 6 0 1 68 17 203

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 Shift worker 14 41 44 16
2018 Non-shift worker 16 48 36 178
2017 Shift worker 10 68 22 40
2017 Non-shift worker 16 58 26 203

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Non-shift worker 30 9 9 26 16 9 31
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 55 28 14 4 0 0 0 83 4 16
2018 Non-shift worker 37 45 13 4 1 0 0 82 5 177
2017 Shift worker 29 52 7 7 5 0 0 81 12 40
2017 Non-shift worker 34 45 13 4 3 1 0 80 7 203

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 18 38 36 7 0 0 0 56 7 15
2018 Non-shift worker 17 46 20 14 1 1 0 64 15 177
2017 Shift worker 17 42 28 8 5 0 0 59 12 40
2017 Non-shift worker 17 45 19 15 3 0 0 62 19 204

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 3 28 27 42 0 0 0 42 31 16
2018 Non-shift worker 12 33 36 12 4 1 2 16 47 177
2017 Shift worker 7 29 32 16 8 0 8 27 39 40
2017 Non-shift worker 8 33 38 14 4 1 1 19 42 204

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 4 17 41 38 0 0 0 38 21 16
2018 Non-shift worker 6 18 32 24 9 7 4 37 27 176
2017 Shift worker 0 19 32 20 11 5 13 38 23 40
2017 Non-shift worker 6 18 37 21 10 5 5 33 26 203

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 14 31 30 21 0 0 4 22 47 16
2018 Non-shift worker 28 34 24 5 5 2 1 10 65 176
2017 Shift worker 11 16 33 16 11 0 14 30 32 40
2017 Non-shift worker 22 26 33 11 5 0 3 16 50 203

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 6 24 32 24 13 0 0 38 31 16
2018 Non-shift worker 9 28 32 23 6 0 1 30 38 174
2017 Shift worker 10 7 45 25 8 2 3 35 17 40
2017 Non-shift worker 6 22 42 20 8 0 1 28 29 201

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 10 49 17 7 16 0 0 23 60 16
2018 Non-shift worker 24 25 22 15 6 1 6 23 53 176
2017 Shift worker 7 23 29 18 16 2 5 36 32 40
2017 Non-shift worker 18 29 22 20 5 2 4 27 49 204

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 4 0 30 56 6 0 4 65 4 16
2018 Non-shift worker 6 18 24 34 9 2 6 47 27 176
2017 Shift worker 2 5 5 40 34 7 7 87 8 40
2017 Non-shift worker 3 16 24 27 21 3 6 52 21 204

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 10 32 34 21 0 0 4 22 43 16
2018 Non-shift worker 29 33 27 5 3 2 1 8 64 177
2017 Shift worker 12 19 31 15 16 2 5 33 33 40
2017 Non-shift worker 18 29 40 8 4 0 1 12 47 204

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 40 53 0 7 0 0 0 93 7 16
2018 Non-shift worker 31 48 8 10 3 0 0 79 12 176
2017 Shift worker 42 40 8 8 2 0 0 82 10 40
2017 Non-shift worker 34 47 10 6 2 0 0 81 9 204

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 37 49 4 10 0 0 0 86 10 16
2018 Non-shift worker 36 48 10 5 1 0 0 84 6 175
2017 Shift worker 31 57 5 5 2 0 0 87 7 39
2017 Non-shift worker 36 48 11 4 1 0 0 84 5 204

Question 21. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 30 63 0 0 4 4 0 96 4 16
2018 Non-shift worker 36 46 11 6 1 0 0 82 7 177

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 40 39 17 4 0 0 0 79 4 16
2018 Non-shift worker 41 46 7 2 2 3 0 89 4 176
2017 Shift worker 38 36 17 7 2 0 0 74 9 40
2017 Non-shift worker 27 48 15 6 3 1 0 76 9 204

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 55 28 14 3 0 0 0 83 3 16
2018 Non-shift worker 35 42 15 7 0 0 0 78 7 177
2017 Shift worker 38 43 13 7 0 0 0 80 7 40
2017 Non-shift worker 26 55 8 9 1 0 0 81 10 204

Question 42. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 44 45 11 0 0 0 0 89 0 16
2018 Non-shift worker 37 51 10 1 1 0 0 88 2 177
2017 Shift worker 38 48 10 5 0 0 0 85 5 40
2017 Non-shift worker 33 58 5 2 1 0 0 92 3 203

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 20 31 36 0 10 4 0 53 11 16
2018 Non-shift worker 14 48 18 10 6 2 2 65 16 177
2017 Shift worker 32 27 16 13 5 5 3 64 20 40
2017 Non-shift worker 13 42 18 13 7 4 3 59 22 204

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 27 46 17 7 0 3 0 75 7 16
2018 Non-shift worker 23 45 9 14 1 4 2 74 17 176
2017 Shift worker 22 35 20 13 5 2 3 61 19 40
2017 Non-shift worker 19 48 12 13 5 3 0 69 18 204

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 21 69 4 4 4 0 0 89 7 16
2018 Non-shift worker 26 43 19 9 1 1 0 71 10 178

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 14 42 13 17 3 7 3 62 23 16
2018 Non-shift worker 6 32 23 17 7 11 3 45 28 177
2017 Shift worker 20 22 23 10 7 15 2 51 21 40
2017 Non-shift worker 11 31 22 19 7 9 1 46 30 203

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 24 3 14 11 10 24 14 44 33 16
2018 Non-shift worker 9 24 22 8 5 25 6 49 19 178
2017 Shift worker 15 18 19 11 5 27 5 48 23 40
2017 Non-shift worker 8 23 22 9 4 28 5 47 20 204

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 31 42 18 3 3 4 0 75 7 16
2018 Non-shift worker 18 39 19 9 5 9 1 64 15 178
2017 Shift worker 22 38 13 5 7 15 0 71 14 40
2017 Non-shift worker 13 42 21 8 4 12 0 63 13 204

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 0 100 16
2018 Non-shift worker 4 96 177

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 19 28 15 4 0 31 4 72 5 15
2018 Non-shift worker 14 23 22 2 1 30 8 60 5 177
2017 Shift worker 13 35 13 7 2 23 8 69 13 40
2017 Non-shift worker 8 23 21 3 3 35 6 53 11 204

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 31 49 7 3 0 10 0 89 4 16
2018 Non-shift worker 26 39 16 3 2 14 1 76 5 178
2017 Shift worker 23 50 15 2 2 7 0 79 5 40
2017 Non-shift worker 20 43 16 4 2 14 0 73 8 204
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 72 28 0 0 0 0 0 100 0 16
2018 Non-shift worker 55 30 8 5 2 0 0 85 7 178
2017 Shift worker 52 43 0 5 0 0 0 95 5 40
2017 Non-shift worker 47 37 10 3 4 0 0 83 7 203

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 6 55 25 11 0 3 0 63 11 16
2018 Non-shift worker 9 29 35 12 9 7 0 40 22 178
2017 Shift worker 5 28 47 5 10 6 0 35 15 39
2017 Non-shift worker 7 34 25 19 8 7 0 45 29 203

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 17 38 24 17 4 0 0 55 21 16
2018 Non-shift worker 7 38 24 18 10 3 0 46 29 178
2017 Shift worker 16 36 18 13 14 3 0 53 28 40
2017 Non-shift worker 11 38 22 20 7 1 0 50 28 204

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 14 29 47 3 0 0 7 46 4 15
2018 Non-shift worker 28 27 27 9 5 2 2 57 14 177
2017 Shift worker 18 23 30 14 10 2 3 43 25 40
2017 Non-shift worker 31 29 20 10 7 1 2 62 17 204

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 0 34 39 17 10 0 0 34 28 16
2018 Non-shift worker 5 18 38 18 20 0 0 23 39 177
2017 Shift worker 18 15 36 18 14 0 0 33 32 40
2017 Non-shift worker 8 25 31 22 13 1 0 33 35 204

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 15 12 48 21 4 0 0 28 25 14
2018 Non-shift worker 11 26 33 19 10 0 0 37 30 177
2017 Shift worker 21 25 28 15 12 0 0 46 27 40
2017 Non-shift worker 9 35 28 19 8 0 1 44 27 201

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 0 30 28 24 18 0 0 30 42 16
2018 Non-shift worker 7 16 31 24 19 0 3 24 44 177
2017 Shift worker 21 20 28 13 16 2 0 42 30 40
2017 Non-shift worker 14 18 26 23 16 0 3 33 40 204

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 27 31 28 0 14 0 0 58 14 16
2018 Non-shift worker 26 33 24 10 4 0 2 61 15 177
2017 Shift worker 38 28 22 2 0 2 7 73 2 40
2017 Non-shift worker 26 33 17 11 5 1 7 64 18 203

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 27 24 28 11 11 0 0 51 21 16
2018 Non-shift worker 23 33 27 10 7 0 0 56 17 176
2017 Shift worker 25 29 17 25 2 0 2 55 28 40
2017 Non-shift worker 30 31 24 9 5 0 1 62 14 203

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 0 34 52 14 0 0 0 34 14 16
2018 Non-shift worker 16 29 27 21 6 0 0 46 28 178
2017 Shift worker 15 31 33 7 10 2 2 48 18 40
2017 Non-shift worker 16 39 28 10 6 0 1 55 16 203

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 3 52 32 10 4 0 0 55 14 16
2018 Non-shift worker 13 19 33 21 13 0 0 33 35 177
2017 Shift worker 18 28 31 12 9 2 0 48 21 40
2017 Non-shift worker 11 26 32 19 11 0 0 38 30 203

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 24 31 35 4 7 0 0 55 10 16
2018 Non-shift worker 22 27 23 20 8 0 0 49 28 178
2017 Shift worker 24 33 24 10 5 2 3 60 15 40
2017 Non-shift worker 15 34 24 21 5 0 1 49 27 203

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 11 24 51 7 7 0 0 35 13 16
2018 Non-shift worker 11 34 31 12 12 0 1 45 24 176
2017 Shift worker 18 21 39 12 5 2 3 41 18 40
2017 Non-shift worker 18 33 27 12 8 0 2 52 20 203

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 26 19 39 12 0 0 4 47 12 15
2018 Non-shift worker 43 29 15 3 3 0 6 78 7 177
2017 Shift worker 46 30 15 7 0 0 2 78 7 40
2017 Non-shift worker 49 24 14 5 5 0 2 74 11 204

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 69 21 11 0 0 0 0 89 0 16
2018 Non-shift worker 70 13 5 0 2 0 10 92 3 177

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 69 17 4 3 4 0 4 89 7 16
2018 Non-shift worker 75 9 3 3 3 1 7 90 6 178
2017 Shift worker 66 16 10 2 3 3 0 85 5 40
2017 Non-shift worker 68 19 5 2 3 0 3 90 5 204

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 41 28 17 7 7 0 0 69 14 16
2018 Non-shift worker 39 31 13 6 4 0 6 74 11 178
2017 Shift worker 44 31 12 7 5 0 0 75 12 40
2017 Non-shift worker 51 22 15 8 4 0 1 74 12 204

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 59 24 11 0 7 0 0 83 7 16
2018 Non-shift worker 49 24 11 8 4 0 4 76 13 178
2017 Shift worker 57 23 12 0 6 0 2 82 6 39
2017 Non-shift worker 47 29 14 4 3 0 2 78 8 204

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 55 4 7 0 4 0 31 85 5 16
2018 Non-shift worker 45 15 9 3 0 1 26 83 4 173
2017 Shift worker 56 14 0 0 0 0 30 100 0 40
2017 Non-shift worker 48 14 6 4 2 0 26 83 9 202

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 79 4 4 0 0 0 14 96 0 16
2018 Non-shift worker 52 22 11 7 0 0 8 81 7 177
2017 Shift worker 60 20 0 5 0 2 13 95 5 40
2017 Non-shift worker 62 20 8 1 1 0 7 89 3 203

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 34 24 7 31 0 0 4 61 32 16
2018 Non-shift worker 58 26 5 5 3 1 2 87 8 178
2017 Shift worker 45 21 15 12 7 0 0 67 19 40
2017 Non-shift worker 57 21 12 2 3 0 4 82 6 204

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 40 14 39 4 0 0 4 56 4 16
2018 Non-shift worker 51 27 15 3 2 0 3 80 5 178
2017 Shift worker 55 12 28 0 2 0 2 69 2 40
2017 Non-shift worker 58 18 17 4 0 0 2 78 5 204

Question 63. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 11 23 49 14 4 0 0 33 18 16
2018 Non-shift worker 6 21 42 26 5 0 0 27 31 178
2017 Shift worker 8 23 46 12 9 0 2 32 22 40
2017 Non-shift worker 7 27 46 14 4 1 0 35 19 204

Question 64. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 4 14 48 35 0 0 0 35 17 16
2018 Non-shift worker 9 21 35 26 9 0 0 35 30 176
2017 Shift worker 12 12 36 33 5 0 2 39 24 40
2017 Non-shift worker 3 21 43 25 7 0 0 32 24 203
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 24 41 28 0 0 4 4 26 74 16
2018 Non-shift worker 48 23 17 4 4 2 1 50 50 178
2017 Shift worker 32 16 26 13 7 7 0 34 66 40
2017 Non-shift worker 51 17 15 7 5 3 1 54 46 204

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 23 23
2017 Non-shift worker 19 88

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 20 23
2017 Non-shift worker 34 88

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 16 23
2017 Non-shift worker 11 88

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 36 23
2017 Non-shift worker 27 88

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Shift worker 12 23
2017 Non-shift worker 12 88

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Demographic
(%)
Total responses
2017 Shift worker 35 23
2017 Non-shift worker 41 88

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Shift worker 13 43 26 11 7 0 24
2017 Non-shift worker 11 66 14 2 2 5 87

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 72 17 0 0 0 4 7 100 0 16
2018 Non-shift worker 73 8 3 0 3 0 13 92 4 178

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 9 28 16 8 13 0 25 50 28 24
2017 Non-shift worker 15 32 13 8 14 5 13 57 27 89

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 9 8 22 4 32 0 25 23 48 24
2017 Non-shift worker 2 14 19 16 29 7 13 20 56 89
Date modified: