2018 Public Service Employee Survey Results for Canadian Forces Health Services Centre Ottawa

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	45	10	14	6	1	70	20	161510
2018	Department of National Defence	26	41	12	13	7	1	68	21	10502
2018	Chief of Military Personnel (CMP)	27	41	10	14	6	1	69	20	890
2018	Canadian Forces Health Services Group	29	43	6	16	5	0	72	21	321
2018	Canadian Forces Health Services Centre Ottawa	40	33	2	19	6	0	72	25	34

Question 2. My job is a good fit with my interests.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	39	11	6	3	80	10	161032
2018	Department of National Defence	43	38	11	5	3	81	8	10459
2018	Chief of Military Personnel (CMP)	49	34	9	5	3	83	8	884
2018	Canadian Forces Health Services Group	55	32	6	6	2	86	7	320
2018	Canadian Forces Health Services Centre Ottawa	60	11	11	16	2	70	19	33

Question 3. My job is a good fit with my skills.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	45	38	8	6	3	84	9	160117
2018	Department of National Defence	50	35	7	5	3	85	8	10402
2018	Chief of Military Personnel (CMP)	55	31	5	6	3	86	9	884
2018	Canadian Forces Health Services Group	60	27	5	6	3	87	8	318
2018	Canadian Forces Health Services Centre Ottawa	55	20	9	14	2	75	16	33

Question 4. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	33	11	8	5	0	76	13	161141
2018	Department of National Defence	41	34	12	7	5	0	76	12	10479
2018	Chief of Military Personnel (CMP)	47	30	11	7	5	0	77	12	888
2018	Canadian Forces Health Services Group	44	30	12	7	7	0	74	14	322
2018	Canadian Forces Health Services Centre Ottawa	62	24	7	2	2	2	88	5	34

Question 5. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	34	42	12	8	5	75	13	160671
2018	Department of National Defence	35	41	12	8	5	75	13	10436
2018	Chief of Military Personnel (CMP)	40	40	9	6	5	80	10	886
2018	Canadian Forces Health Services Group	41	42	8	5	4	83	9	322
2018	Canadian Forces Health Services Centre Ottawa	43	50	5	0	2	93	2	34

Question 6. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	26	34	17	13	10	0	60	23	161141
2018	Department of National Defence	23	32	20	13	12	0	55	25	10478
2018	Chief of Military Personnel (CMP)	24	32	19	14	11	0	56	25	889
2018	Canadian Forces Health Services Group	21	32	19	16	12	0	53	28	321
2018	Canadian Forces Health Services Centre Ottawa	31	38	14	13	2	2	70	16	34

Question 7. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	41	13	11	5	71	16	161312
2018	Department of National Defence	27	39	15	12	7	66	19	10486
2018	Chief of Military Personnel (CMP)	31	42	11	9	6	73	16	889
2018	Canadian Forces Health Services Group	37	42	9	9	4	79	13	322
2018	Canadian Forces Health Services Centre Ottawa	55	36	2	5	2	91	7	34

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	43	40	9	5	2	84	7	161313
2018	Department of National Defence	43	41	9	4	3	84	7	10540
2018	Chief of Military Personnel (CMP)	47	37	9	4	2	84	6	883
2018	Canadian Forces Health Services Group	50	36	9	3	1	86	5	318
2018	Canadian Forces Health Services Centre Ottawa	61	34	2	3	0	95	3	33

Question 9. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	37	14	11	9	66	20	160988
2018	Department of National Defence	28	37	15	11	9	65	20	10507
2018	Chief of Military Personnel (CMP)	32	35	12	12	8	68	20	880
2018	Canadian Forces Health Services Group	32	34	13	13	9	65	22	317
2018	Canadian Forces Health Services Centre Ottawa	45	30	12	5	8	75	13	33

Question 10. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	50	35	9	3	2	85	5	160125
2018	Department of National Defence	54	32	9	3	2	87	4	10457
2018	Chief of Military Personnel (CMP)	59	30	7	2	2	89	4	869
2018	Canadian Forces Health Services Group	62	30	5	2	1	93	2	312
2018	Canadian Forces Health Services Centre Ottawa	67	19	14	0	0	86	0	32

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	38	14	12	9	65	21	160686
2018	Department of National Defence	27	38	14	11	9	66	20	10502
2018	Chief of Military Personnel (CMP)	28	39	13	13	7	67	20	880
2018	Canadian Forces Health Services Group	24	40	13	14	9	64	23	317
2018	Canadian Forces Health Services Centre Ottawa	30	39	17	7	6	69	14	33

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	34	16	10	8	66	18	160340
2018	Department of National Defence	32	33	17	10	8	65	18	10483
2018	Chief of Military Personnel (CMP)	34	33	15	11	7	67	18	880
2018	Canadian Forces Health Services Group	30	32	13	14	10	62	24	317
2018	Canadian Forces Health Services Centre Ottawa	32	46	7	9	6	78	15	33

Question 13. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	37	15	11	7	67	18	160685
2018	Department of National Defence	29	35	16	11	8	64	20	10492
2018	Chief of Military Personnel (CMP)	34	35	14	10	7	69	17	877
2018	Canadian Forces Health Services Group	34	37	9	11	9	71	20	318
2018	Canadian Forces Health Services Centre Ottawa	43	40	5	6	6	83	12	33

Question 14. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	39	11	6	3	80	9	161156
2018	Department of National Defence	43	37	11	6	3	80	9	10516
2018	Chief of Military Personnel (CMP)	47	34	10	5	4	81	9	882
2018	Canadian Forces Health Services Group	47	38	8	4	2	85	7	318
2018	Canadian Forces Health Services Centre Ottawa	50	41	5	4	0	91	4	33

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	32	17	8	5	1	70	13	161699
2018	Department of National Defence	39	32	16	8	5	1	71	13	10588
2018	Chief of Military Personnel (CMP)	41	29	14	9	6	1	70	15	892
2018	Canadian Forces Health Services Group	40	31	15	8	6	0	71	14	320
2018	Canadian Forces Health Services Centre Ottawa	45	32	16	2	2	2	79	5	35

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	11	26	35	18	8	1	1	27	37	161147
2018	Department of National Defence	11	26	34	18	8	1	1	27	38	10573
2018	Chief of Military Personnel (CMP)	8	22	36	20	13	1	1	33	30	893
2018	Canadian Forces Health Services Group	7	21	33	21	16	0	2	38	29	321
2018	Canadian Forces Health Services Centre Ottawa	2	14	34	18	30	0	2	49	17	35

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	12	20	28	23	13	2	2	37	33	160571
2018	Department of National Defence	13	21	28	22	14	2	1	36	35	10532
2018	Chief of Military Personnel (CMP)	11	20	27	22	16	2	1	39	32	892
2018	Canadian Forces Health Services Group	9	23	29	21	16	1	1	38	33	320
2018	Canadian Forces Health Services Centre Ottawa	0	15	31	24	28	0	2	53	15	35

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	24	29	17	9	2	3	26	43	160643
2018	Department of National Defence	22	26	27	14	8	1	2	22	50	10541
2018	Chief of Military Personnel (CMP)	17	26	27	16	11	1	2	28	44	889
2018	Canadian Forces Health Services Group	15	23	28	18	14	1	2	32	39	319
2018	Canadian Forces Health Services Centre Ottawa	2	29	39	9	19	0	2	29	32	35

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	8	16	32	27	14	1	2	42	25	160266
2018	Department of National Defence	6	14	32	30	15	1	2	46	21	10510
2018	Chief of Military Personnel (CMP)	4	13	30	31	18	1	2	51	17	888
2018	Canadian Forces Health Services Group	3	12	28	35	19	1	3	56	15	319
2018	Canadian Forces Health Services Centre Ottawa	0	15	15	42	21	2	5	68	16	35

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	23	27	18	11	1	2	30	42	160843
2018	Department of National Defence	18	25	26	16	11	1	2	28	45	10554
2018	Chief of Military Personnel (CMP)	19	23	24	16	14	1	2	32	43	890
2018	Canadian Forces Health Services Group	22	24	23	15	15	1	1	31	46	321
2018	Canadian Forces Health Services Centre Ottawa	5	19	27	22	24	0	2	48	25	35

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	20	27	22	13	3	3	37	35	160300
2018	Department of National Defence	13	20	26	22	15	2	2	39	35	10522
2018	Chief of Military Personnel (CMP)	14	20	25	20	16	3	3	38	35	885
2018	Canadian Forces Health Services Group	13	23	26	19	15	2	2	36	38	317
2018	Canadian Forces Health Services Centre Ottawa	12	16	29	18	18	7	0	39	30	35

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	24	31	16	9	2	2	25	42	161001
2018	Department of National Defence	19	25	29	14	9	2	2	24	45	10553
2018	Chief of Military Personnel (CMP)	15	23	30	17	11	3	1	29	40	885
2018	Canadian Forces Health Services Group	14	20	30	19	12	3	1	32	36	317
2018	Canadian Forces Health Services Centre Ottawa	12	22	27	24	13	0	3	38	35	33

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	32	19	11	9	5	3	59	21	161064
2018	Department of National Defence	19	33	21	12	11	3	2	54	24	10546
2018	Chief of Military Personnel (CMP)	18	33	17	14	12	4	2	54	28	897
2018	Canadian Forces Health Services Group	19	32	14	16	15	2	1	53	32	322
2018	Canadian Forces Health Services Centre Ottawa	31	32	15	2	11	2	7	69	14	34

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	31	10	10	8	1	72	18	160757
2018	Department of National Defence	33	32	12	13	10	1	65	23	10520
2018	Chief of Military Personnel (CMP)	34	31	10	13	12	0	65	25	895
2018	Canadian Forces Health Services Group	34	29	8	13	14	0	64	28	321
2018	Canadian Forces Health Services Centre Ottawa	44	30	5	11	11	0	74	21	34

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	22	19	16	14	13	2	41	36	160747
2018	Department of National Defence	10	20	22	19	18	10	2	34	42	10515
2018	Chief of Military Personnel (CMP)	9	21	16	22	19	13	2	35	47	894
2018	Canadian Forces Health Services Group	12	20	14	24	22	7	1	35	50	321
2018	Canadian Forces Health Services Centre Ottawa	9	34	13	6	26	10	2	49	36	34

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	44	36	9	7	4	81	11	160773
2018	Department of National Defence	36	39	11	8	5	75	13	10505
2018	Chief of Military Personnel (CMP)	40	35	9	10	6	75	15	893
2018	Canadian Forces Health Services Group	40	35	7	11	7	75	18	321
2018	Canadian Forces Health Services Centre Ottawa	60	17	7	13	4	77	16	34

Question 21. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	40	13	5	3	1	77	9	161015
2018	Department of National Defence	32	41	15	6	4	1	73	11	10524
2018	Chief of Military Personnel (CMP)	37	38	12	7	5	1	75	12	896
2018	Canadian Forces Health Services Group	35	40	10	9	5	0	76	14	321
2018	Canadian Forces Health Services Centre Ottawa	40	41	7	8	5	0	80	13	34

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	35	12	9	6	1	0	73	15	160726
2018	Department of National Defence	32	35	16	9	7	0	0	67	17	10512
2018	Chief of Military Personnel (CMP)	34	30	16	11	8	0	1	65	19	892
2018	Canadian Forces Health Services Group	37	28	13	12	8	0	1	66	20	320
2018	Canadian Forces Health Services Centre Ottawa	38	31	17	10	2	0	2	70	13	34

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	45	30	12	7	5	2	1	76	12	160474
2018	Department of National Defence	39	31	15	7	6	1	0	71	14	10499
2018	Chief of Military Personnel (CMP)	43	27	15	8	6	2	1	71	14	893
2018	Canadian Forces Health Services Group	44	29	10	9	6	2	0	74	16	320
2018	Canadian Forces Health Services Centre Ottawa	48	31	10	6	2	2	0	81	8	34

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	32	11	8	5	1	75	14	160177
2018	Department of National Defence	37	33	13	10	7	0	70	17	10478
2018	Chief of Military Personnel (CMP)	39	31	12	9	8	1	70	18	889
2018	Canadian Forces Health Services Group	40	30	11	9	9	0	70	18	320
2018	Canadian Forces Health Services Centre Ottawa	38	42	7	7	6	0	80	13	34

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	26	10	5	5	1	80	10	160320
2018	Department of National Defence	46	29	13	5	6	1	76	11	10486
2018	Chief of Military Personnel (CMP)	51	24	14	5	5	2	76	10	892
2018	Canadian Forces Health Services Group	53	23	11	4	6	2	78	11	320
2018	Canadian Forces Health Services Centre Ottawa	57	21	14	6	0	2	80	6	34

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	47	28	11	7	6	75	13	160605
2018	Department of National Defence	42	29	13	8	8	71	16	10494
2018	Chief of Military Personnel (CMP)	45	24	14	9	8	69	17	891
2018	Canadian Forces Health Services Group	48	22	11	9	9	71	18	319
2018	Canadian Forces Health Services Centre Ottawa	47	26	11	10	6	74	15	34

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	34	16	10	6	3	6	65	18	36684
2018	Department of National Defence	19	35	18	12	7	3	5	59	21	2708
2018	Chief of Military Personnel (CMP)	23	35	18	10	5	4	5	64	16	217
2018	Canadian Forces Health Services Group	24	43	12	8	7	2	3	71	16	64

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	28	31	17	9	8	6	63	19	161481
2018	Department of National Defence	27	31	18	11	9	4	61	21	10587
2018	Chief of Military Personnel (CMP)	32	30	16	10	8	4	64	19	893
2018	Canadian Forces Health Services Group	34	27	15	8	12	5	64	20	320
2018	Canadian Forces Health Services Centre Ottawa	31	33	16	7	4	9	71	12	34

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	31	18	13	11	2	58	24	161089
2018	Department of National Defence	24	30	18	14	12	1	55	27	10551
2018	Chief of Military Personnel (CMP)	27	31	15	14	11	2	60	25	891
2018	Canadian Forces Health Services Group	26	30	15	14	13	2	57	28	320
2018	Canadian Forces Health Services Centre Ottawa	39	23	20	2	6	9	69	9	34

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	29	21	16	12	5	48	30	160960
2018	Department of National Defence	16	28	22	17	14	3	46	32	10549
2018	Chief of Military Personnel (CMP)	17	31	21	16	11	4	50	28	891
2018	Canadian Forces Health Services Group	17	27	20	17	14	4	47	32	320
2018	Canadian Forces Health Services Centre Ottawa	22	34	18	10	6	11	63	17	34

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	30	18	18	14	3	48	33	161278
2018	Department of National Defence	14	28	19	20	17	2	44	37	10561
2018	Chief of Military Personnel (CMP)	14	30	17	19	17	2	46	37	892
2018	Canadian Forces Health Services Group	16	27	14	20	21	2	44	41	319
2018	Canadian Forces Health Services Centre Ottawa	16	41	13	14	8	9	62	24	34

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	24	42	18	10	5	1	0	67	15	161017
2018	Department of National Defence	22	39	20	12	7	1	0	61	19	10551
2018	Chief of Military Personnel (CMP)	26	40	17	11	5	0	0	67	17	897
2018	Canadian Forces Health Services Group	25	40	15	10	9	0	1	66	19	323
2018	Canadian Forces Health Services Centre Ottawa	31	38	11	14	6	0	0	69	19	35

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	38	14	9	5	2	1	71	15	161068
2018	Department of National Defence	28	38	15	10	7	1	1	68	17	10545
2018	Chief of Military Personnel (CMP)	32	37	12	11	6	2	0	71	17	895
2018	Canadian Forces Health Services Group	35	37	9	12	6	1	0	73	18	322
2018	Canadian Forces Health Services Centre Ottawa	40	37	12	7	2	2	0	79	9	35

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	38	18	8	5	1	69	13	160645
2018	Department of National Defence	29	36	19	8	6	1	66	14	10532
2018	Chief of Military Personnel (CMP)	32	35	18	8	6	1	68	14	899
2018	Canadian Forces Health Services Group	35	31	17	9	7	0	66	17	324
2018	Canadian Forces Health Services Centre Ottawa	40	21	28	5	6	0	62	11	35

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	25	19	14	14	8	2	48	31	161057
2018	Department of National Defence	21	29	20	13	12	5	1	53	27	10542
2018	Chief of Military Personnel (CMP)	23	27	17	14	13	5	0	53	29	894
2018	Canadian Forces Health Services Group	24	29	15	13	14	4	1	57	28	322
2018	Canadian Forces Health Services Centre Ottawa	32	33	13	9	8	3	2	68	18	35

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	32	18	15	12	2	0	53	28	161004
2018	Department of National Defence	21	31	19	14	13	2	0	53	27	10537
2018	Chief of Military Personnel (CMP)	23	28	18	15	13	2	1	53	29	894
2018	Canadian Forces Health Services Group	22	27	17	16	15	2	0	50	32	323
2018	Canadian Forces Health Services Centre Ottawa	29	25	24	5	15	3	0	56	20	35

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	19	27	16	16	18	2	2	48	35	161071
2018	Department of National Defence	16	24	17	15	23	2	4	42	40	10551
2018	Chief of Military Personnel (CMP)	14	19	18	16	26	2	5	35	45	898
2018	Canadian Forces Health Services Group	9	14	18	17	32	2	8	25	55	323
2018	Canadian Forces Health Services Centre Ottawa	19	30	22	11	13	3	2	51	25	34

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	35	22	11	8	3	57	20	161226
2018	Department of National Defence	19	37	23	10	8	2	58	19	10546
2018	Chief of Military Personnel (CMP)	21	38	21	10	8	2	60	19	898
2018	Canadian Forces Health Services Group	21	36	20	13	10	2	57	23	324
2018	Canadian Forces Health Services Centre Ottawa	27	43	19	2	4	4	73	7	35

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	36	14	4	3	3	78	7	160822
2018	Department of National Defence	37	36	17	4	3	3	75	7	10537
2018	Chief of Military Personnel (CMP)	41	32	16	5	3	4	76	8	888
2018	Canadian Forces Health Services Group	42	30	16	4	3	5	76	7	319
2018	Canadian Forces Health Services Centre Ottawa	45	44	3	2	0	6	95	2	35

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	39	38	13	6	3	2	78	9	160801
2018	Department of National Defence	35	39	15	6	3	1	75	9	10536
2018	Chief of Military Personnel (CMP)	37	39	13	7	3	1	77	10	887
2018	Canadian Forces Health Services Group	38	39	13	6	3	1	78	9	319
2018	Canadian Forces Health Services Centre Ottawa	49	33	4	5	4	5	86	9	35

Question 42. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	44	36	10	5	4	81	9	160659
2018	Department of National Defence	43	37	10	5	4	80	9	10533
2018	Chief of Military Personnel (CMP)	47	34	10	5	4	81	9	885
2018	Canadian Forces Health Services Group	48	33	9	5	4	81	10	316
2018	Canadian Forces Health Services Centre Ottawa	57	29	7	3	4	87	6	35

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	35	32	17	9	7	1	67	16	160754
2018	Department of National Defence	35	32	18	8	7	1	67	15	10541
2018	Chief of Military Personnel (CMP)	39	31	13	9	8	1	70	17	882
2018	Canadian Forces Health Services Group	40	29	14	10	7	0	69	17	316
2018	Canadian Forces Health Services Centre Ottawa	43	39	9	3	6	0	82	9	35

Question 44. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	33	34	16	10	7	68	16	160146
2018	Department of National Defence	33	34	17	9	7	67	16	10497
2018	Chief of Military Personnel (CMP)	37	33	14	10	7	70	16	880
2018	Canadian Forces Health Services Group	37	34	13	10	6	71	16	316
2018	Canadian Forces Health Services Centre Ottawa	42	40	9	2	6	82	8	35

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	25	19	12	9	3	59	22	161050
2018	Department of National Defence	33	25	19	10	9	3	61	20	10548
2018	Chief of Military Personnel (CMP)	38	23	16	9	11	3	63	21	888
2018	Canadian Forces Health Services Group	35	24	16	10	13	2	61	23	319
2018	Canadian Forces Health Services Centre Ottawa	32	35	17	5	10	0	67	16	35

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Public Service	27	39	35	161647
2018	Department of National Defence	24	44	33	10593
2018	Chief of Military Personnel (CMP)	24	45	31	896
2018	Canadian Forces Health Services Group	20	47	33	323
2018	Canadian Forces Health Services Centre Ottawa	32	48	20	34

Question 47. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Public Service	17	33	30	6	8	6	43390
2018	Department of National Defence	29	27	25	5	7	7	2642
2018	Chief of Military Personnel (CMP)	26	26	27	6	9	6	219
2018	Canadian Forces Health Services Group	21	19	29	6	16	8	61

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	15	85	161503
2018	Department of National Defence	16	84	10569
2018	Chief of Military Personnel (CMP)	16	84	896
2018	Canadian Forces Health Services Group	17	83	320
2018	Canadian Forces Health Services Centre Ottawa	13	87	34

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	(%)	Total responses
2018	Public Service	51	22721
2018	Department of National Defence	49	1592
2018	Chief of Military Personnel (CMP)	55	144
2018	Canadian Forces Health Services Group	47	55

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	(%)	Total responses
2018	Public Service	62	22735
2018	Department of National Defence	62	1592
2018	Chief of Military Personnel (CMP)	57	144
2018	Canadian Forces Health Services Group	61	55

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	(%)	Total responses
2018	Public Service	8	22696
2018	Department of National Defence	8	1592
2018	Chief of Military Personnel (CMP)	6	144

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2018	Public Service	5	22696
2018	Department of National Defence	0	1592

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2018	Public Service	6	22696
2018	Department of National Defence	8	1592
2018	Chief of Military Personnel (CMP)	7	144
2018	Canadian Forces Health Services Group	12	55

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22712
2018	Department of National Defence	3	1592
2018	Chief of Military Personnel (CMP)	4	144
2018	Canadian Forces Health Services Group	0	55

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	4	22694
2018	Department of National Defence	5	1592
2018	Chief of Military Personnel (CMP)	6	144

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	(%)	Total responses
2018	Public Service	40	22709
2018	Department of National Defence	41	1590
2018	Chief of Military Personnel (CMP)	36	143
2018	Canadian Forces Health Services Group	34	54

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	(%)	Total responses
2018	Public Service	40	22697
2018	Department of National Defence	43	1590
2018	Chief of Military Personnel (CMP)	41	143
2018	Canadian Forces Health Services Group	42	54

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	(%)	Total responses
2018	Public Service	46	22698
2018	Department of National Defence	43	1590
2018	Chief of Military Personnel (CMP)	38	143
2018	Canadian Forces Health Services Group	35	54

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	(%)	Total responses
2018	Public Service	41	22706
2018	Department of National Defence	41	1590
2018	Chief of Military Personnel (CMP)	50	143
2018	Canadian Forces Health Services Group	49	54

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Organization	(%)	Total responses
2018	Public Service	33	22690
2018	Department of National Defence	36	1590
2018	Chief of Military Personnel (CMP)	33	143
2018	Canadian Forces Health Services Group	30	54

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	(%)	Total responses
2018	Public Service	56	22722
2018	Department of National Defence	55	1590
2018	Chief of Military Personnel (CMP)	52	143
2018	Canadian Forces Health Services Group	49	54

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	(%)	Total responses
2018	Public Service	36	22699
2018	Department of National Defence	39	1590
2018	Chief of Military Personnel (CMP)	40	143
2018	Canadian Forces Health Services Group	44	54

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	(%)	Total responses
2018	Public Service	2	22678
2018	Department of National Defence	3	1590
2018	Canadian Forces Health Services Group	0	54

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22693
2018	Department of National Defence	10	1590
2018	Chief of Military Personnel (CMP)	14	143
2018	Canadian Forces Health Services Group	14	54

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	(%)	Total responses
2018	Public Service	13	22689
2018	Department of National Defence	15	1590
2018	Chief of Military Personnel (CMP)	13	143
2018	Canadian Forces Health Services Group	10	54

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	(%)	Total responses
2018	Public Service	48	22704
2018	Department of National Defence	49	1590
2018	Chief of Military Personnel (CMP)	45	143
2018	Canadian Forces Health Services Group	50	54

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22702
2018	Department of National Defence	31	1590
2018	Chief of Military Personnel (CMP)	25	143
2018	Canadian Forces Health Services Group	25	54

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	(%)	Total responses
2018	Public Service	15	22687
2018	Department of National Defence	14	1590
2018	Chief of Military Personnel (CMP)	16	143
2018	Canadian Forces Health Services Group	24	54

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2018	Public Service	51	22718
2018	Department of National Defence	49	1593
2018	Chief of Military Personnel (CMP)	55	145
2018	Canadian Forces Health Services Group	62	55

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22701
2018	Department of National Defence	27	1593
2018	Chief of Military Personnel (CMP)	34	145
2018	Canadian Forces Health Services Group	32	55

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2018	Public Service	8	22688
2018	Department of National Defence	9	1593
2018	Chief of Military Personnel (CMP)	14	145
2018	Canadian Forces Health Services Group	17	55

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	(%)	Total responses
2018	Public Service	20	22699
2018	Department of National Defence	25	1593
2018	Chief of Military Personnel (CMP)	27	145
2018	Canadian Forces Health Services Group	32	55

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22689
2018	Department of National Defence	11	1593
2018	Chief of Military Personnel (CMP)	11	145
2018	Canadian Forces Health Services Group	11	55

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	22692
2018	Department of National Defence	11	1593
2018	Chief of Military Personnel (CMP)	15	145
2018	Canadian Forces Health Services Group	17	55

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2018	Public Service	14	22692
2018	Department of National Defence	15	1593
2018	Chief of Military Personnel (CMP)	12	145
2018	Canadian Forces Health Services Group	8	55

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	11	22688
2018	Department of National Defence	12	1593
2018	Chief of Military Personnel (CMP)	16	145
2018	Canadian Forces Health Services Group	17	55

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22709
2018	Department of National Defence	25	1593
2018	Chief of Military Personnel (CMP)	18	145
2018	Canadian Forces Health Services Group	17	55

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	21200
2018	Department of National Defence	13	1421
2018	Chief of Military Personnel (CMP)	11	124
2018	Canadian Forces Health Services Group	15	46

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2018	Public Service	19	21197
2018	Department of National Defence	17	1421
2018	Chief of Military Personnel (CMP)	20	124
2018	Canadian Forces Health Services Group	15	46

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21191
2018	Department of National Defence	11	1421
2018	Chief of Military Personnel (CMP)	12	124
2018	Canadian Forces Health Services Group	12	46

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	21189
2018	Department of National Defence	8	1421
2018	Chief of Military Personnel (CMP)	7	124

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21189
2018	Department of National Defence	13	1421
2018	Chief of Military Personnel (CMP)	11	124
2018	Canadian Forces Health Services Group	13	46

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	21189
2018	Department of National Defence	12	1421
2018	Chief of Military Personnel (CMP)	12	124

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21188
2018	Department of National Defence	9	1421
2018	Chief of Military Personnel (CMP)	5	124

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	21193
2018	Department of National Defence	12	1421
2018	Chief of Military Personnel (CMP)	9	124

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Organization	(%)	Total responses
2018	Public Service	12	21192
2018	Department of National Defence	13	1421
2018	Chief of Military Personnel (CMP)	16	124
2018	Canadian Forces Health Services Group	19	46

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2018	Public Service	30	21199
2018	Department of National Defence	29	1421
2018	Chief of Military Personnel (CMP)	30	124
2018	Canadian Forces Health Services Group	36	46

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	21189
2018	Department of National Defence	9	1421
2018	Chief of Military Personnel (CMP)	9	124
2018	Canadian Forces Health Services Group	11	46

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2018	Public Service	47	21214
2018	Department of National Defence	44	1421
2018	Chief of Military Personnel (CMP)	40	124
2018	Canadian Forces Health Services Group	40	46

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	21187
2018	Department of National Defence	2	1421

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2018	Public Service	56	21220
2018	Department of National Defence	56	1421
2018	Chief of Military Personnel (CMP)	59	124
2018	Canadian Forces Health Services Group	60	46

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	21191
2018	Department of National Defence	5	1421
2018	Chief of Military Personnel (CMP)	9	124

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	13	21192
2018	Department of National Defence	12	1421
2018	Chief of Military Personnel (CMP)	14	124
2018	Canadian Forces Health Services Group	12	46

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	19	21	8	8	23	5	48	22	161102
2018	Department of National Defence	20	24	22	8	9	14	3	53	21	10546
2018	Chief of Military Personnel (CMP)	21	21	18	11	9	17	4	53	25	888
2018	Canadian Forces Health Services Group	22	18	16	12	11	17	4	50	29	318
2018	Canadian Forces Health Services Centre Ottawa	23	11	8	4	7	36	11	64	21	34

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	31	18	7	6	7	1	66	14	161060
2018	Department of National Defence	33	33	17	7	6	4	0	68	14	10544
2018	Chief of Military Personnel (CMP)	36	30	14	8	6	5	0	70	15	890
2018	Canadian Forces Health Services Group	37	24	16	8	10	5	1	64	19	319
2018	Canadian Forces Health Services Centre Ottawa	35	23	12	7	0	16	7	75	9	34

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	8	92	161188
2018	Department of National Defence	7	93	10555
2018	Chief of Military Personnel (CMP)	7	93	897
2018	Canadian Forces Health Services Group	6	94	323

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Organization	(%)	Total responses
2018	Public Service	36	11806
2018	Department of National Defence	39	735
2018	Chief of Military Personnel (CMP)	39	64
2018	Canadian Forces Health Services Group	35	20

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Organization	(%)	Total responses
2018	Public Service	77	11826
2018	Department of National Defence	76	735
2018	Chief of Military Personnel (CMP)	70	64
2018	Canadian Forces Health Services Group	76	20

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11797
2018	Department of National Defence	5	735
2018	Canadian Forces Health Services Group	0	20

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11797
2018	Department of National Defence	1	735

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2018	Public Service	7	11798
2018	Department of National Defence	10	735
2018	Chief of Military Personnel (CMP)	10	64

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11802
2018	Department of National Defence	4	735
2018	Canadian Forces Health Services Group	0	20

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	8	11798
2018	Department of National Defence	9	735
2018	Chief of Military Personnel (CMP)	9	64

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Organization	(%)	Total responses
2018	Public Service	25	11790
2018	Department of National Defence	19	736
2018	Chief of Military Personnel (CMP)	20	64

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Organization	(%)	Total responses
2018	Public Service	20	11790
2018	Department of National Defence	16	735
2018	Chief of Military Personnel (CMP)	16	64

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11786
2018	Department of National Defence	11	735
2018	Chief of Military Personnel (CMP)	12	64
2018	Canadian Forces Health Services Group	0	20

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Organization	(%)	Total responses
2018	Public Service	6	11784
2018	Department of National Defence	5	735
2018	Canadian Forces Health Services Group	0	20

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Organization	(%)	Total responses
2018	Public Service	26	11787
2018	Department of National Defence	27	735
2018	Chief of Military Personnel (CMP)	15	64

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Organization	(%)	Total responses
2018	Public Service	29	11792
2018	Department of National Defence	28	735
2018	Chief of Military Personnel (CMP)	38	64
2018	Canadian Forces Health Services Group	37	20

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11783
2018	Department of National Defence	3	735
2018	Canadian Forces Health Services Group	0	20

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11782
2018	Department of National Defence	2	735
2018	Canadian Forces Health Services Group	0	20

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Organization	(%)	Total responses
2018	Public Service	8	11785
2018	Department of National Defence	7	735
2018	Canadian Forces Health Services Group	0	20

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11787
2018	Department of National Defence	13	735
2018	Chief of Military Personnel (CMP)	10	64

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	(%)	Total responses
2018	Public Service	1	11782
2018	Department of National Defence	1	735
2018	Chief of Military Personnel (CMP)	0	64
2018	Canadian Forces Health Services Group	0	20

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Organization	(%)	Total responses
2018	Public Service	17	11791
2018	Department of National Defence	20	735
2018	Chief of Military Personnel (CMP)	18	64

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Organization	(%)	Total responses
2018	Public Service	0	11783
2018	Department of National Defence	1	735
2018	Chief of Military Personnel (CMP)	0	64
2018	Canadian Forces Health Services Group	0	20

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Organization	(%)	Total responses
2018	Public Service	19	11797
2018	Department of National Defence	25	735
2018	Chief of Military Personnel (CMP)	33	64
2018	Canadian Forces Health Services Group	44	20

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2018	Public Service	29	11822
2018	Department of National Defence	29	734
2018	Chief of Military Personnel (CMP)	34	64
2018	Canadian Forces Health Services Group	51	20

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11810
2018	Department of National Defence	15	734
2018	Canadian Forces Health Services Group	0	20

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2018	Public Service	5	11809
2018	Department of National Defence	5	734

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Organization	(%)	Total responses
2018	Public Service	17	11817
2018	Department of National Defence	19	734
2018	Chief of Military Personnel (CMP)	17	64
2018	Canadian Forces Health Services Group	26	20

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11805
2018	Department of National Defence	6	734
2018	Chief of Military Personnel (CMP)	9	64
2018	Canadian Forces Health Services Group	0	20

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	6	11807
2018	Department of National Defence	9	734
2018	Chief of Military Personnel (CMP)	15	64

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11806
2018	Department of National Defence	8	734
2018	Chief of Military Personnel (CMP)	10	64

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11808
2018	Department of National Defence	8	734
2018	Chief of Military Personnel (CMP)	10	64

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Organization	(%)	Total responses
2018	Public Service	49	11821
2018	Department of National Defence	47	735
2018	Chief of Military Personnel (CMP)	39	64
2018	Canadian Forces Health Services Group	25	20

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Organization	(%)	Total responses
2018	Public Service	5	11053
2018	Department of National Defence	5	668
2018	Canadian Forces Health Services Group	0	17

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2018	Public Service	13	11052
2018	Department of National Defence	13	668
2018	Chief of Military Personnel (CMP)	12	55

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Organization	(%)	Total responses
2018	Public Service	3	11049
2018	Department of National Defence	3	668

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11050
2018	Department of National Defence	2	668
2018	Canadian Forces Health Services Group	0	17

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Organization	(%)	Total responses
2018	Public Service	3	11051
2018	Department of National Defence	2	668

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11049
2018	Department of National Defence	4	668

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	11051
2018	Department of National Defence	7	668
2018	Chief of Military Personnel (CMP)	9	55

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	11053
2018	Department of National Defence	13	668
2018	Chief of Military Personnel (CMP)	15	55

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	11055
2018	Department of National Defence	12	668
2018	Chief of Military Personnel (CMP)	12	55

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2018	Public Service	27	11058
2018	Department of National Defence	27	668
2018	Chief of Military Personnel (CMP)	19	55

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11054
2018	Department of National Defence	10	668

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2018	Public Service	45	11069
2018	Department of National Defence	41	669
2018	Chief of Military Personnel (CMP)	36	55
2018	Canadian Forces Health Services Group	40	17

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11050
2018	Department of National Defence	4	668
2018	Canadian Forces Health Services Group	0	17

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2018	Public Service	64	11072
2018	Department of National Defence	67	668
2018	Chief of Military Personnel (CMP)	63	55
2018	Canadian Forces Health Services Group	72	17

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11051
2018	Department of National Defence	4	668

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	13	11050
2018	Department of National Defence	11	668
2018	Chief of Military Personnel (CMP)	12	55

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	18	24	4	4	26	5	53	12	161075
2018	Department of National Defence	21	23	26	4	4	18	3	56	11	10550
2018	Chief of Military Personnel (CMP)	22	21	23	3	4	22	4	59	11	895
2018	Canadian Forces Health Services Group	24	17	23	3	4	24	4	57	10	323
2018	Canadian Forces Health Services Centre Ottawa	25	5	17	2	2	32	17	59	8	35

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	31	19	5	4	10	1	69	10	161053
2018	Department of National Defence	34	32	20	4	4	6	1	70	9	10537
2018	Chief of Military Personnel (CMP)	37	31	18	4	3	8	1	73	8	892
2018	Canadian Forces Health Services Group	37	27	18	4	4	8	1	71	9	321
2018	Canadian Forces Health Services Centre Ottawa	33	28	17	0	0	16	7	78	0	34

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	24	22	14	18	1	46	32	161369
2018	Department of National Defence	19	22	21	15	20	1	42	36	10595
2018	Chief of Military Personnel (CMP)	21	24	20	15	18	1	46	33	894
2018	Canadian Forces Health Services Group	20	25	21	14	20	1	45	34	322
2018	Canadian Forces Health Services Centre Ottawa	19	21	33	14	13	0	40	28	35

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	27	28	16	11	1	45	27	161255
2018	Department of National Defence	22	29	27	13	9	1	51	22	10590
2018	Chief of Military Personnel (CMP)	20	29	25	14	10	1	50	25	897
2018	Canadian Forces Health Services Group	17	29	25	18	12	1	46	29	323
2018	Canadian Forces Health Services Centre Ottawa	12	40	23	20	2	3	54	23	35

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	29	24	13	8	0	2	55	21	160603
2018	Department of National Defence	29	32	22	11	5	0	1	62	16	10527
2018	Chief of Military Personnel (CMP)	31	32	21	9	4	1	2	65	13	894
2018	Canadian Forces Health Services Group	32	32	20	9	3	1	3	67	13	323
2018	Canadian Forces Health Services Centre Ottawa	37	21	25	10	2	0	5	61	13	35

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	23	23	17	15	1	1	44	32	160732
2018	Department of National Defence	20	23	23	16	17	0	1	43	34	10552
2018	Chief of Military Personnel (CMP)	21	24	20	15	18	1	1	45	34	895
2018	Canadian Forces Health Services Group	16	23	22	17	20	1	1	40	38	322
2018	Canadian Forces Health Services Centre Ottawa	9	31	25	16	13	3	2	43	31	35

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	46	23	13	6	4	6	75	11	160698
2018	Department of National Defence	52	22	11	5	3	7	80	8	10555
2018	Chief of Military Personnel (CMP)	48	20	11	5	4	11	77	10	897
2018	Canadian Forces Health Services Group	51	19	8	5	4	13	80	10	322
2018	Canadian Forces Health Services Centre Ottawa	51	12	5	4	4	24	82	11	35

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	27	21	11	9	1	58	20	161068
2018	Department of National Defence	37	28	19	9	6	1	66	15	10578
2018	Chief of Military Personnel (CMP)	35	28	18	8	9	1	64	18	894
2018	Canadian Forces Health Services Group	31	28	22	7	10	1	60	18	321
2018	Canadian Forces Health Services Centre Ottawa	48	17	20	5	8	3	66	13	34

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	33	23	10	6	1	1	59	17	160799
2018	Department of National Defence	26	33	23	10	6	1	1	60	17	10541
2018	Chief of Military Personnel (CMP)	30	31	23	10	5	1	1	62	15	895
2018	Canadian Forces Health Services Group	31	27	23	11	6	0	1	59	17	319
2018	Canadian Forces Health Services Centre Ottawa	48	17	24	7	4	0	0	66	11	34

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	31	25	14	8	1	1	53	22	160760
2018	Department of National Defence	23	31	24	13	7	0	1	55	21	10531
2018	Chief of Military Personnel (CMP)	24	35	22	10	6	0	1	61	17	890
2018	Canadian Forces Health Services Group	27	34	20	11	7	0	1	62	18	319
2018	Canadian Forces Health Services Centre Ottawa	38	28	29	0	2	0	2	68	2	34

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	31	22	12	7	1	59	19	160624
2018	Department of National Defence	28	30	21	11	7	1	59	19	10518
2018	Chief of Military Personnel (CMP)	32	31	19	11	6	1	64	17	891
2018	Canadian Forces Health Services Group	38	27	17	11	6	0	65	17	319
2018	Canadian Forces Health Services Centre Ottawa	59	16	20	3	2	0	75	5	34

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	31	22	12	7	1	59	18	160191
2018	Department of National Defence	33	32	19	10	4	1	66	15	10505
2018	Chief of Military Personnel (CMP)	34	35	17	9	4	1	69	13	892
2018	Canadian Forces Health Services Group	36	33	20	7	4	1	69	11	320
2018	Canadian Forces Health Services Centre Ottawa	47	19	32	0	2	0	66	2	34

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	50	25	13	6	4	2	76	10	160099
2018	Department of National Defence	51	26	13	5	3	2	79	8	10480
2018	Chief of Military Personnel (CMP)	51	24	12	6	5	2	76	11	892
2018	Canadian Forces Health Services Group	50	25	14	4	5	1	76	9	320
2018	Canadian Forces Health Services Centre Ottawa	63	11	17	5	4	0	74	9	34

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	67	16	7	3	3	1	5	87	6	160330
2018	Department of National Defence	66	18	7	2	2	1	4	88	5	10499
2018	Chief of Military Personnel (CMP)	67	16	6	2	3	1	6	88	5	892
2018	Canadian Forces Health Services Group	65	21	6	1	3	0	4	89	4	320
2018	Canadian Forces Health Services Centre Ottawa	64	24	7	3	2	0	0	88	5	34

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	67	14	7	4	4	1	3	84	9	160420
2018	Department of National Defence	68	14	7	4	5	1	2	84	9	10501
2018	Chief of Military Personnel (CMP)	68	12	8	4	5	1	3	83	9	889
2018	Canadian Forces Health Services Group	66	15	7	4	6	0	2	83	10	316
2018	Canadian Forces Health Services Centre Ottawa	73	7	10	2	6	0	2	81	8	34

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	27	11	4	3	1	81	7	160968
2018	Department of National Defence	51	29	12	5	3	1	80	8	10551
2018	Chief of Military Personnel (CMP)	49	30	12	5	3	1	79	8	885
2018	Canadian Forces Health Services Group	45	31	15	6	2	1	77	9	316
2018	Canadian Forces Health Services Centre Ottawa	49	31	20	0	0	0	80	0	35

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	53	22	11	6	6	1	76	12	160500
2018	Department of National Defence	51	23	12	7	6	1	74	13	10522
2018	Chief of Military Personnel (CMP)	53	21	12	7	6	1	75	13	886
2018	Canadian Forces Health Services Group	54	21	12	7	5	1	76	12	317
2018	Canadian Forces Health Services Centre Ottawa	55	23	16	2	4	0	79	6	35

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	13	6	2	1	0	26	88	4	159765
2018	Department of National Defence	52	13	6	2	1	0	25	88	5	10468
2018	Chief of Military Personnel (CMP)	48	11	5	2	1	0	32	87	5	883
2018	Canadian Forces Health Services Group	46	8	4	2	1	1	38	89	4	317
2018	Canadian Forces Health Services Centre Ottawa	45	9	3	2	0	0	42	92	3	35

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	61	20	9	3	2	6	86	4	160250
2018	Department of National Defence	62	21	7	2	1	5	88	4	10482
2018	Chief of Military Personnel (CMP)	62	21	7	2	1	6	89	3	878
2018	Canadian Forces Health Services Group	61	24	8	2	2	4	88	4	313
2018	Canadian Forces Health Services Centre Ottawa	49	40	5	0	0	6	95	0	34

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	64	15	7	4	5	4	83	10	160852
2018	Department of National Defence	70	15	6	3	3	3	88	6	10529
2018	Chief of Military Personnel (CMP)	72	14	4	2	4	4	90	6	885
2018	Canadian Forces Health Services Group	73	14	4	2	3	3	90	5	317
2018	Canadian Forces Health Services Centre Ottawa	60	24	8	2	5	2	85	7	35

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	48	29	14	4	2	2	79	7	160646
2018	Department of National Defence	53	27	12	4	2	2	82	6	10508
2018	Chief of Military Personnel (CMP)	50	30	11	4	2	2	82	6	883
2018	Canadian Forces Health Services Group	49	31	12	3	2	1	82	5	315
2018	Canadian Forces Health Services Centre Ottawa	43	32	18	0	7	0	75	7	35

Question 63. Overall, my level of work-related stress is…
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	31	36	14	5	0	45	19	161633
2018	Department of National Defence	18	32	32	12	5	0	50	17	10613
2018	Chief of Military Personnel (CMP)	19	34	31	11	5	0	53	16	898
2018	Canadian Forces Health Services Group	18	33	33	10	6	0	51	16	322
2018	Canadian Forces Health Services Centre Ottawa	26	45	20	2	4	2	73	6	35

Question 64. After my workday, I feel emotionally drained.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	10	20	38	22	10	32	30	159815
2018	Department of National Defence	9	18	35	24	13	38	27	10465
2018	Chief of Military Personnel (CMP)	10	18	35	22	14	36	28	880
2018	Canadian Forces Health Services Group	12	20	33	25	9	35	32	314
2018	Canadian Forces Health Services Centre Ottawa	3	24	31	28	14	42	27	34

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	40	16	8	4	2	71	13	161108
2018	Department of National Defence	27	39	18	9	5	2	67	14	10561
2018	Chief of Military Personnel (CMP)	30	39	14	11	4	2	70	16	891
2018	Canadian Forces Health Services Group	28	36	16	14	5	1	66	19	319
2018	Canadian Forces Health Services Centre Ottawa	33	28	23	14	2	0	60	17	33

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	23	35	18	13	10	2	59	23	161341
2018	Department of National Defence	23	35	19	13	9	1	59	22	10580
2018	Chief of Military Personnel (CMP)	26	36	15	12	9	1	63	22	893
2018	Canadian Forces Health Services Group	25	37	15	13	11	0	62	23	320
2018	Canadian Forces Health Services Centre Ottawa	25	45	18	5	6	2	71	11	34

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	26	20	11	11	2	1	30	70	161576
2018	Department of National Defence	24	25	22	13	14	1	0	25	75	10594
2018	Chief of Military Personnel (CMP)	30	24	20	11	13	2	0	30	70	899
2018	Canadian Forces Health Services Group	31	23	20	12	12	2	0	32	68	322
2018	Canadian Forces Health Services Centre Ottawa	37	12	31	17	4	0	0	37	63	35

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	23	109172
2018	Department of National Defence	21	7684
2018	Chief of Military Personnel (CMP)	20	602
2018	Canadian Forces Health Services Group	19	210
2018	Canadian Forces Health Services Centre Ottawa	29	19

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	35	109188
2018	Department of National Defence	32	7684
2018	Chief of Military Personnel (CMP)	37	602
2018	Canadian Forces Health Services Group	40	210
2018	Canadian Forces Health Services Centre Ottawa	75	19

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	23	109138
2018	Department of National Defence	20	7684
2018	Chief of Military Personnel (CMP)	24	602
2018	Canadian Forces Health Services Group	28	210
2018	Canadian Forces Health Services Centre Ottawa	34	19

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Organization	(%)	Total responses
2018	Public Service	44	109210
2018	Department of National Defence	43	7684
2018	Chief of Military Personnel (CMP)	27	602
2018	Canadian Forces Health Services Group	19	210
2018	Canadian Forces Health Services Centre Ottawa	14	19

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Organization	(%)	Total responses
2018	Public Service	7	109103
2018	Department of National Defence	6	7684
2018	Chief of Military Personnel (CMP)	6	602
2018	Canadian Forces Health Services Group	6	210
2018	Canadian Forces Health Services Centre Ottawa	18	19

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Organization	(%)	Total responses
2018	Public Service	33	109160
2018	Department of National Defence	33	7684
2018	Chief of Military Personnel (CMP)	33	602
2018	Canadian Forces Health Services Group	34	210
2018	Canadian Forces Health Services Centre Ottawa	44	19

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Organization	(%)	Total responses
2018	Public Service	34	109157
2018	Department of National Defence	39	7684
2018	Chief of Military Personnel (CMP)	39	602
2018	Canadian Forces Health Services Group	39	210
2018	Canadian Forces Health Services Centre Ottawa	30	19

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Organization	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Public Service	6	41	19	11	5	19	104045
2018	Department of National Defence	5	35	18	12	5	26	7401
2018	Chief of Military Personnel (CMP)	3	42	18	14	3	20	584
2018	Canadian Forces Health Services Group	3	45	20	16	2	15	204
2018	Canadian Forces Health Services Centre Ottawa	0	55	17	20	4	4	19

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	35	65	108456
2018	Department of National Defence	31	69	7637
2018	Chief of Military Personnel (CMP)	33	67	601
2018	Canadian Forces Health Services Group	33	67	209
2018	Canadian Forces Health Services Centre Ottawa	36	64	19

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	11	22	18	18	23	2	6	36	44	108900
2018	Department of National Defence	11	22	19	18	24	1	5	35	44	7654
2018	Chief of Military Personnel (CMP)	11	23	18	20	23	0	5	36	45	601
2018	Canadian Forces Health Services Group	8	19	25	21	21	0	7	29	45	208
2018	Canadian Forces Health Services Centre Ottawa	0	34	21	18	21	0	7	37	41	19

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	5	13	16	19	39	2	7	19	63	108928
2018	Department of National Defence	4	12	17	19	43	2	4	17	66	7655
2018	Chief of Military Personnel (CMP)	4	12	15	19	44	1	5	17	67	600
2018	Canadian Forces Health Services Group	2	10	19	22	41	1	5	13	67	207
2018	Canadian Forces Health Services Centre Ottawa	10	12	14	21	33	0	9	25	59	19

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	16	13	9	11	1	8	63	22	161026
2018	Department of National Defence	40	15	14	10	13	1	7	60	25	10528
2018	Chief of Military Personnel (CMP)	41	16	11	9	13	1	9	63	25	896
2018	Canadian Forces Health Services Group	42	13	12	9	13	1	10	62	24	320
2018	Canadian Forces Health Services Centre Ottawa	47	20	11	2	5	0	15	79	8	35

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Canadian Forces Health Services Centre Ottawa

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment