2018 Public Service Employee Survey Results for IT Client Services

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	45	10	14	6	1	70	20	161510
2018	Agriculture and Agri-Food Canada	28	45	12	11	4	1	73	15	2891
2018	Information Systems Branch	22	45	13	13	5	1	68	19	215
2018	Transformation and Modernization Services	19	45	12	17	5	3	65	22	61
2018	IT Client Services	6	52	16	17	6	3	60	24	30

Question 2. My job is a good fit with my interests.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	39	11	6	3	80	10	161032
2018	Agriculture and Agri-Food Canada	42	39	9	6	3	81	9	2884
2018	Information Systems Branch	35	43	12	6	4	78	10	215
2018	Transformation and Modernization Services	40	44	12	5	0	84	5	61
2018	IT Client Services	38	43	13	6	0	81	6	30

Question 3. My job is a good fit with my skills.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	45	38	8	6	3	84	9	160117
2018	Agriculture and Agri-Food Canada	46	39	7	5	3	85	8	2865
2018	Information Systems Branch	38	43	9	7	3	81	10	212
2018	Transformation and Modernization Services	50	32	10	7	1	82	8	60
2018	IT Client Services	47	34	9	9	0	81	9	30

Question 4. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	33	11	8	5	0	76	13	161141
2018	Agriculture and Agri-Food Canada	42	35	11	8	4	1	78	12	2879
2018	Information Systems Branch	46	33	8	6	5	2	80	11	213
2018	Transformation and Modernization Services	48	30	6	6	5	6	82	11	61
2018	IT Client Services	46	28	3	3	9	11	83	13	30

Question 5. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	34	42	12	8	5	75	13	160671
2018	Agriculture and Agri-Food Canada	34	43	11	7	4	77	11	2876
2018	Information Systems Branch	24	49	13	9	5	74	14	212
2018	Transformation and Modernization Services	24	53	8	13	3	77	16	60
2018	IT Client Services	15	62	0	19	3	78	22	29

Question 6. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	26	34	17	13	10	0	60	23	161141
2018	Agriculture and Agri-Food Canada	26	36	16	13	9	0	62	22	2886
2018	Information Systems Branch	27	36	16	14	7	0	63	21	213
2018	Transformation and Modernization Services	31	33	13	11	9	1	65	21	60
2018	IT Client Services	32	28	16	18	6	0	60	24	30

Question 7. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	41	13	11	5	71	16	161312
2018	Agriculture and Agri-Food Canada	32	40	13	10	4	72	15	2885
2018	Information Systems Branch	26	39	13	13	8	65	22	214
2018	Transformation and Modernization Services	34	32	16	11	8	66	18	61
2018	IT Client Services	24	21	28	14	12	46	26	30

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	43	40	9	5	2	0	84	7	161313
2018	Agriculture and Agri-Food Canada	41	43	9	5	2	1	84	7	2886
2018	Information Systems Branch	37	45	10	7	1	0	82	8	213
2018	Transformation and Modernization Services	42	43	12	3	0	0	85	3	61
2018	IT Client Services	42	42	9	6	0	0	84	6	30

Question 9. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	37	14	11	9	66	20	160988
2018	Agriculture and Agri-Food Canada	30	40	12	10	8	70	18	2878
2018	Information Systems Branch	30	42	11	10	6	72	17	212
2018	Transformation and Modernization Services	29	46	4	11	10	75	21	60
2018	IT Client Services	22	50	0	19	9	71	29	29

Question 10. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	50	35	9	3	2	0	85	5	160125
2018	Agriculture and Agri-Food Canada	51	36	8	4	2	0	87	5	2863
2018	Information Systems Branch	41	42	7	7	2	1	84	9	213
2018	Transformation and Modernization Services	55	33	6	3	2	2	89	5	61
2018	IT Client Services	50	34	6	6	0	3	87	6	30

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	38	14	12	9	0	65	21	160686
2018	Agriculture and Agri-Food Canada	30	40	14	10	6	0	70	16	2872
2018	Information Systems Branch	26	43	19	5	5	2	70	11	214
2018	Transformation and Modernization Services	35	33	14	3	9	6	72	13	61
2018	IT Client Services	24	24	19	6	15	11	55	24	30

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	34	16	10	8	66	18	160340
2018	Agriculture and Agri-Food Canada	35	37	13	8	6	72	14	2869
2018	Information Systems Branch	33	41	13	7	6	74	13	212
2018	Transformation and Modernization Services	49	25	16	2	8	74	10	60
2018	IT Client Services	46	16	23	3	12	62	16	29

Question 13. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	37	15	11	7	0	0	67	18	160685
2018	Agriculture and Agri-Food Canada	28	39	15	11	5	1	1	69	17	2873
2018	Information Systems Branch	26	36	20	10	7	1	0	63	17	213
2018	Transformation and Modernization Services	32	32	17	10	9	0	0	64	19	61
2018	IT Client Services	24	28	20	13	15	0	0	53	28	30

Question 14. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	39	11	6	3	0	80	9	161156
2018	Agriculture and Agri-Food Canada	39	41	11	5	3	0	81	8	2879
2018	Information Systems Branch	31	43	14	7	4	1	76	10	213
2018	Transformation and Modernization Services	45	40	5	3	3	3	88	7	60
2018	IT Client Services	38	43	3	6	3	6	87	10	30

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	32	17	8	5	1	70	13	161699
2018	Agriculture and Agri-Food Canada	36	34	16	8	4	0	71	12	2892
2018	Information Systems Branch	34	33	19	7	6	0	67	14	213
2018	Transformation and Modernization Services	30	30	24	9	8	0	60	17	61
2018	IT Client Services	32	22	21	12	13	0	54	24	30

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	11	26	35	18	8	1	1	27	37	161147
2018	Agriculture and Agri-Food Canada	7	19	39	22	10	1	1	33	27	2878
2018	Information Systems Branch	10	19	40	21	5	1	3	27	31	215
2018	Transformation and Modernization Services	19	20	34	15	6	0	6	22	41	61
2018	IT Client Services	21	27	31	13	9	0	0	21	48	30

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	12	20	28	23	13	2	2	37	33	160571
2018	Agriculture and Agri-Food Canada	7	14	28	28	18	3	2	48	22	2864
2018	Information Systems Branch	11	14	27	26	17	3	2	44	27	213
2018	Transformation and Modernization Services	15	10	26	20	21	2	6	45	27	61
2018	IT Client Services	18	9	28	15	26	3	0	42	29	30

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	24	29	17	9	2	3	26	43	160643
2018	Agriculture and Agri-Food Canada	18	25	30	14	9	2	2	24	45	2874
2018	Information Systems Branch	19	26	27	16	7	2	2	24	47	213
2018	Transformation and Modernization Services	22	29	26	10	7	0	6	18	54	60
2018	IT Client Services	27	34	24	9	6	0	0	14	61	30

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	8	16	32	27	14	1	2	42	25	160266
2018	Agriculture and Agri-Food Canada	6	15	32	29	16	1	1	46	21	2861
2018	Information Systems Branch	7	14	35	28	13	1	2	42	22	213
2018	Transformation and Modernization Services	6	20	23	26	19	0	6	48	29	61
2018	IT Client Services	6	18	19	31	26	0	0	57	24	30

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	23	27	18	11	1	2	30	42	160843
2018	Agriculture and Agri-Food Canada	12	21	30	20	13	1	2	35	34	2867
2018	Information Systems Branch	21	24	27	14	10	0	2	25	47	212
2018	Transformation and Modernization Services	26	27	21	10	10	0	6	21	56	59
2018	IT Client Services	29	19	23	13	15	0	0	28	49	28

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	20	27	22	13	3	3	37	35	160300
2018	Agriculture and Agri-Food Canada	8	14	27	26	19	3	4	48	23	2860
2018	Information Systems Branch	12	20	24	22	14	3	3	39	35	215
2018	Transformation and Modernization Services	16	20	24	13	14	6	7	32	41	61
2018	IT Client Services	21	16	22	12	15	11	3	31	43	30

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	24	31	16	9	2	2	25	42	161001
2018	Agriculture and Agri-Food Canada	15	24	30	16	10	2	2	27	41	2880
2018	Information Systems Branch	16	28	31	15	7	1	2	23	45	214
2018	Transformation and Modernization Services	11	35	26	15	5	2	6	22	50	60
2018	IT Client Services	13	50	16	15	3	3	0	19	65	29

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	32	19	11	9	5	3	59	21	161064
2018	Agriculture and Agri-Food Canada	21	33	18	11	9	6	3	59	22	2876
2018	Information Systems Branch	23	38	17	9	2	9	2	68	12	214
2018	Transformation and Modernization Services	29	42	21	3	2	0	3	74	5	61
2018	IT Client Services	25	38	24	3	3	0	6	68	7	30

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	31	10	10	8	1	72	18	160757
2018	Agriculture and Agri-Food Canada	38	31	10	11	8	1	70	20	2877
2018	Information Systems Branch	44	30	11	8	6	1	74	14	213
2018	Transformation and Modernization Services	54	25	9	5	6	0	80	11	61
2018	IT Client Services	54	19	18	0	9	0	73	9	30

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	22	19	16	14	13	2	41	36	160747
2018	Agriculture and Agri-Food Canada	12	22	20	16	14	13	3	41	36	2872
2018	Information Systems Branch	16	25	20	12	10	15	2	49	27	213
2018	Transformation and Modernization Services	25	21	26	11	9	8	0	49	23	61
2018	IT Client Services	15	13	29	16	12	16	0	33	33	30

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	44	36	9	7	4	81	11	160773
2018	Agriculture and Agri-Food Canada	43	35	10	8	5	78	12	2873
2018	Information Systems Branch	50	35	8	6	2	84	8	213
2018	Transformation and Modernization Services	53	36	4	5	2	89	6	61
2018	IT Client Services	55	36	0	6	3	91	9	30

Question 21. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	40	13	5	3	1	77	9	161015
2018	Agriculture and Agri-Food Canada	39	39	12	5	4	1	79	10	2877
2018	Information Systems Branch	42	38	13	4	3	0	80	7	211
2018	Transformation and Modernization Services	47	37	4	5	5	1	86	10	61
2018	IT Client Services	45	37	6	3	6	3	84	10	30

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	35	12	9	6	1	0	73	15	160726
2018	Agriculture and Agri-Food Canada	37	34	13	9	6	0	1	72	15	2877
2018	Information Systems Branch	41	34	12	6	7	0	0	75	13	213
2018	Transformation and Modernization Services	42	31	14	7	6	0	0	73	14	61
2018	IT Client Services	37	21	16	14	12	0	0	58	26	30

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	45	30	12	7	5	2	1	76	12	160474
2018	Agriculture and Agri-Food Canada	46	29	12	7	4	1	1	76	12	2868
2018	Information Systems Branch	47	28	13	8	3	0	0	76	11	209
2018	Transformation and Modernization Services	48	28	13	7	3	2	0	78	9	60
2018	IT Client Services	34	37	16	6	3	3	0	74	9	29

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	32	11	8	5	1	0	75	14	160177
2018	Agriculture and Agri-Food Canada	40	33	11	10	5	0	1	74	15	2864
2018	Information Systems Branch	42	36	9	9	3	0	1	79	12	213
2018	Transformation and Modernization Services	41	33	9	14	3	1	0	74	17	61
2018	IT Client Services	31	31	6	24	6	3	0	64	30	30

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	26	10	5	5	1	80	10	160320
2018	Agriculture and Agri-Food Canada	53	26	10	5	5	1	80	10	2868
2018	Information Systems Branch	60	25	10	1	3	1	86	4	213
2018	Transformation and Modernization Services	69	21	6	2	1	2	91	3	61
2018	IT Client Services	66	19	6	3	3	3	88	6	30

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	47	28	11	7	6	0	75	13	160605
2018	Agriculture and Agri-Food Canada	46	28	11	8	6	0	75	14	2874
2018	Information Systems Branch	48	25	16	5	5	1	74	10	213
2018	Transformation and Modernization Services	53	27	14	3	3	0	80	6	61
2018	IT Client Services	46	27	19	3	6	0	72	9	30

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	34	16	10	6	3	6	65	18	36684
2018	Agriculture and Agri-Food Canada	17	29	23	12	6	4	10	53	20	899
2018	Information Systems Branch	17	38	22	8	4	5	7	62	13	86
2018	Transformation and Modernization Services	16	46	21	4	4	8	0	68	9	26

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	28	31	17	9	8	6	63	19	161481
2018	Agriculture and Agri-Food Canada	28	33	17	9	6	7	65	17	2887
2018	Information Systems Branch	30	36	18	6	4	4	70	11	214
2018	Transformation and Modernization Services	35	37	14	6	5	3	74	11	61
2018	IT Client Services	31	42	12	9	3	3	75	12	30

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	31	18	13	11	2	58	24	161089
2018	Agriculture and Agri-Food Canada	25	32	19	12	10	3	58	22	2874
2018	Information Systems Branch	25	34	18	12	9	1	60	21	213
2018	Transformation and Modernization Services	27	38	12	12	9	1	66	22	61
2018	IT Client Services	22	45	12	9	12	0	67	21	30

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	29	21	16	12	5	48	30	160960
2018	Agriculture and Agri-Food Canada	17	29	20	17	11	6	49	29	2878
2018	Information Systems Branch	17	30	21	15	10	7	51	27	215
2018	Transformation and Modernization Services	21	33	21	10	9	6	57	21	61
2018	IT Client Services	13	34	29	6	12	6	49	19	30

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	30	18	18	14	3	48	33	161278
2018	Agriculture and Agri-Food Canada	15	32	20	18	11	3	49	30	2885
2018	Information Systems Branch	16	31	22	18	11	1	48	30	215
2018	Transformation and Modernization Services	17	30	31	10	11	0	47	22	61
2018	IT Client Services	16	27	32	9	16	0	43	25	30

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	24	42	18	10	5	1	67	15	161017
2018	Agriculture and Agri-Food Canada	23	44	19	8	3	1	68	12	2870
2018	Information Systems Branch	21	47	17	9	5	0	69	14	212
2018	Transformation and Modernization Services	23	34	28	9	7	0	57	15	60
2018	IT Client Services	22	29	33	10	6	0	50	16	29

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	38	14	9	5	2	1	71	15	161068
2018	Agriculture and Agri-Food Canada	29	37	14	11	6	2	1	68	17	2871
2018	Information Systems Branch	38	37	11	8	4	1	0	76	13	212
2018	Transformation and Modernization Services	45	28	15	6	5	0	0	73	11	60
2018	IT Client Services	29	42	13	10	6	0	0	71	16	29

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	38	18	8	5	1	69	13	160645
2018	Agriculture and Agri-Food Canada	31	40	17	7	4	2	71	11	2867
2018	Information Systems Branch	39	42	11	4	2	2	82	6	213
2018	Transformation and Modernization Services	48	33	11	3	3	2	82	6	60
2018	IT Client Services	44	36	15	0	3	3	82	3	29

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	25	19	14	14	8	2	48	31	161057
2018	Agriculture and Agri-Food Canada	18	28	18	14	13	7	2	50	29	2876
2018	Information Systems Branch	23	28	17	14	7	11	1	57	24	213
2018	Transformation and Modernization Services	29	26	16	9	8	9	3	62	20	61
2018	IT Client Services	31	17	19	13	6	9	6	56	21	30

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	32	18	15	12	2	53	28	161004
2018	Agriculture and Agri-Food Canada	18	30	18	17	13	3	50	31	2876
2018	Information Systems Branch	21	29	20	13	13	5	52	27	213
2018	Transformation and Modernization Services	31	26	10	8	16	7	62	27	60
2018	IT Client Services	25	23	12	6	19	15	56	30	29

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	19	27	16	16	18	2	2	48	35	161071
2018	Agriculture and Agri-Food Canada	17	25	14	17	22	2	3	44	41	2875
2018	Information Systems Branch	16	28	17	13	23	1	3	46	37	214
2018	Transformation and Modernization Services	28	18	11	12	24	1	6	50	39	61
2018	IT Client Services	24	19	6	15	25	0	11	48	45	30

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	35	22	11	8	3	0	57	20	161226
2018	Agriculture and Agri-Food Canada	17	36	23	12	7	5	1	56	20	2879
2018	Information Systems Branch	17	40	23	9	6	5	0	60	16	214
2018	Transformation and Modernization Services	26	35	23	5	8	3	0	63	13	61
2018	IT Client Services	16	31	32	9	12	0	0	46	21	30

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	36	14	4	3	3	0	78	7	160822
2018	Agriculture and Agri-Food Canada	44	37	12	3	2	2	1	83	5	2867
2018	Information Systems Branch	49	36	10	2	1	2	0	87	3	214
2018	Transformation and Modernization Services	58	28	9	1	2	2	0	88	3	61
2018	IT Client Services	54	31	12	3	0	0	0	85	3	30

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	39	38	13	6	3	2	78	9	160801
2018	Agriculture and Agri-Food Canada	41	39	11	5	2	1	82	7	2866
2018	Information Systems Branch	45	38	12	1	2	2	84	4	211
2018	Transformation and Modernization Services	50	34	10	0	3	3	87	3	59
2018	IT Client Services	43	36	16	0	3	3	81	3	29

Question 42. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	44	36	10	5	4	81	9	160659
2018	Agriculture and Agri-Food Canada	46	36	9	5	3	82	8	2868
2018	Information Systems Branch	52	36	9	2	1	88	3	215
2018	Transformation and Modernization Services	56	31	9	3	0	87	3	61
2018	IT Client Services	57	24	15	3	0	82	3	30

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	35	32	17	9	7	1	67	16	160754
2018	Agriculture and Agri-Food Canada	38	34	16	7	6	0	72	13	2871
2018	Information Systems Branch	38	33	16	6	6	1	72	11	214
2018	Transformation and Modernization Services	42	32	11	8	5	3	76	13	61
2018	IT Client Services	36	36	9	6	6	6	77	13	30

Question 44. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	33	34	16	10	7	68	16	160146
2018	Agriculture and Agri-Food Canada	36	36	15	8	5	72	13	2853
2018	Information Systems Branch	35	38	16	7	4	73	11	213
2018	Transformation and Modernization Services	35	40	13	7	5	75	12	59
2018	IT Client Services	27	47	16	3	6	75	9	30

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	25	19	12	9	3	0	59	22	161050
2018	Agriculture and Agri-Food Canada	32	29	20	9	6	3	1	63	16	2878
2018	Information Systems Branch	33	27	22	9	7	2	0	61	17	214
2018	Transformation and Modernization Services	45	20	19	10	5	2	0	66	15	61
2018	IT Client Services	42	21	21	6	6	3	0	66	13	30

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Public Service	27	39	35	161647
2018	Agriculture and Agri-Food Canada	29	38	32	2886
2018	Information Systems Branch	31	35	34	215
2018	Transformation and Modernization Services	28	31	41	61
2018	IT Client Services	28	31	41	30

Question 47. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Public Service	17	33	30	6	8	6	43390
2018	Agriculture and Agri-Food Canada	18	21	19	5	32	5	767
2018	Information Systems Branch	10	22	31	13	16	7	62
2018	Transformation and Modernization Services	16	26	29	6	6	17	18

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	15	85	161503
2018	Agriculture and Agri-Food Canada	14	86	2885
2018	Information Systems Branch	7	93	214

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	(%)	Total responses
2018	Public Service	51	22721
2018	Agriculture and Agri-Food Canada	60	424
2018	Information Systems Branch	36	17

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	(%)	Total responses
2018	Public Service	62	22735
2018	Agriculture and Agri-Food Canada	55	424
2018	Information Systems Branch	71	17

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	(%)	Total responses
2018	Public Service	8	22696
2018	Agriculture and Agri-Food Canada	8	424

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2018	Public Service	5	22696
2018	Agriculture and Agri-Food Canada	0	424
2018	Information Systems Branch	0	17

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2018	Public Service	6	22696
2018	Agriculture and Agri-Food Canada	6	424
2018	Information Systems Branch	0	17

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22712
2018	Agriculture and Agri-Food Canada	5	424
2018	Information Systems Branch	0	17

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	4	22694
2018	Agriculture and Agri-Food Canada	4	424

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	(%)	Total responses
2018	Public Service	40	22709
2018	Agriculture and Agri-Food Canada	42	423

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	(%)	Total responses
2018	Public Service	40	22697
2018	Agriculture and Agri-Food Canada	42	423
2018	Information Systems Branch	30	17

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	(%)	Total responses
2018	Public Service	46	22698
2018	Agriculture and Agri-Food Canada	47	423
2018	Information Systems Branch	60	17

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	(%)	Total responses
2018	Public Service	41	22706
2018	Agriculture and Agri-Food Canada	39	423
2018	Information Systems Branch	39	17

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Organization	(%)	Total responses
2018	Public Service	33	22690
2018	Agriculture and Agri-Food Canada	34	423
2018	Information Systems Branch	36	17

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	(%)	Total responses
2018	Public Service	56	22722
2018	Agriculture and Agri-Food Canada	51	423
2018	Information Systems Branch	52	17

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	(%)	Total responses
2018	Public Service	36	22699
2018	Agriculture and Agri-Food Canada	30	423
2018	Information Systems Branch	27	17

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	(%)	Total responses
2018	Public Service	2	22678
2018	Agriculture and Agri-Food Canada	2	423
2018	Information Systems Branch	0	17

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22693
2018	Agriculture and Agri-Food Canada	8	423
2018	Information Systems Branch	0	17

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	(%)	Total responses
2018	Public Service	13	22689
2018	Agriculture and Agri-Food Canada	9	423

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	(%)	Total responses
2018	Public Service	48	22704
2018	Agriculture and Agri-Food Canada	42	423
2018	Information Systems Branch	49	17

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22702
2018	Agriculture and Agri-Food Canada	29	423

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	(%)	Total responses
2018	Public Service	15	22687
2018	Agriculture and Agri-Food Canada	15	423

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2018	Public Service	51	22718
2018	Agriculture and Agri-Food Canada	52	424
2018	Information Systems Branch	51	17

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22701
2018	Agriculture and Agri-Food Canada	23	424

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2018	Public Service	8	22688
2018	Agriculture and Agri-Food Canada	11	424

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	(%)	Total responses
2018	Public Service	20	22699
2018	Agriculture and Agri-Food Canada	17	424

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22689
2018	Agriculture and Agri-Food Canada	8	424
2018	Information Systems Branch	0	17

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	22692
2018	Agriculture and Agri-Food Canada	4	424

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2018	Public Service	14	22692
2018	Agriculture and Agri-Food Canada	11	424

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	11	22688
2018	Agriculture and Agri-Food Canada	12	424

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22709
2018	Agriculture and Agri-Food Canada	27	424

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	21200
2018	Agriculture and Agri-Food Canada	5	405
2018	Information Systems Branch	0	15

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2018	Public Service	19	21197
2018	Agriculture and Agri-Food Canada	20	405

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21191
2018	Agriculture and Agri-Food Canada	8	405
2018	Information Systems Branch	0	15

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	21189
2018	Agriculture and Agri-Food Canada	5	405
2018	Information Systems Branch	0	15

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21189
2018	Agriculture and Agri-Food Canada	10	405
2018	Information Systems Branch	0	15

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	21189
2018	Agriculture and Agri-Food Canada	8	405

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21188
2018	Agriculture and Agri-Food Canada	6	405

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	21193
2018	Agriculture and Agri-Food Canada	13	405

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Organization	(%)	Total responses
2018	Public Service	12	21192
2018	Agriculture and Agri-Food Canada	10	405

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2018	Public Service	30	21199
2018	Agriculture and Agri-Food Canada	30	405
2018	Information Systems Branch	41	15

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	21189
2018	Agriculture and Agri-Food Canada	9	405

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2018	Public Service	47	21214
2018	Agriculture and Agri-Food Canada	48	405
2018	Information Systems Branch	68	15

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	21187
2018	Agriculture and Agri-Food Canada	1	405
2018	Information Systems Branch	0	15

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2018	Public Service	56	21220
2018	Agriculture and Agri-Food Canada	56	405
2018	Information Systems Branch	47	15

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	21191
2018	Agriculture and Agri-Food Canada	4	405

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	13	21192
2018	Agriculture and Agri-Food Canada	14	405

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	19	21	8	8	23	5	48	22	161102
2018	Agriculture and Agri-Food Canada	16	20	20	9	9	23	5	49	24	2886
2018	Information Systems Branch	13	21	17	5	3	33	9	59	12	215
2018	Transformation and Modernization Services	19	16	17	1	3	26	18	63	8	61
2018	IT Client Services	15	16	12	0	6	31	20	63	13	30

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	31	18	7	6	7	1	66	14	161060
2018	Agriculture and Agri-Food Canada	30	33	16	8	5	7	1	68	14	2883
2018	Information Systems Branch	32	34	13	4	1	13	2	78	7	215
2018	Transformation and Modernization Services	38	31	10	5	0	11	6	83	5	61
2018	IT Client Services	27	37	6	6	0	13	11	84	8	30

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	8	92	161188
2018	Agriculture and Agri-Food Canada	7	93	2878
2018	Information Systems Branch	5	95	213

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Organization	(%)	Total responses
2018	Public Service	36	11806
2018	Agriculture and Agri-Food Canada	40	198

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Organization	(%)	Total responses
2018	Public Service	77	11826
2018	Agriculture and Agri-Food Canada	76	198

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11797
2018	Information Systems Branch	0	11

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11797
2018	Agriculture and Agri-Food Canada	0	198
2018	Information Systems Branch	0	11

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2018	Public Service	7	11798
2018	Agriculture and Agri-Food Canada	9	198

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11802
2018	Agriculture and Agri-Food Canada	3	198
2018	Information Systems Branch	0	11

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	8	11798
2018	Agriculture and Agri-Food Canada	6	198

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Organization	(%)	Total responses
2018	Public Service	25	11790
2018	Agriculture and Agri-Food Canada	23	198

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Organization	(%)	Total responses
2018	Public Service	20	11790
2018	Agriculture and Agri-Food Canada	20	198

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11786
2018	Agriculture and Agri-Food Canada	13	198

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Organization	(%)	Total responses
2018	Public Service	6	11784
2018	Agriculture and Agri-Food Canada	8	198
2018	Information Systems Branch	0	11

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Organization	(%)	Total responses
2018	Public Service	26	11787
2018	Agriculture and Agri-Food Canada	33	198
2018	Information Systems Branch	0	11

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Organization	(%)	Total responses
2018	Public Service	29	11792
2018	Agriculture and Agri-Food Canada	30	198

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11783
2018	Information Systems Branch	0	11

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11782
2018	Information Systems Branch	0	11

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Organization	(%)	Total responses
2018	Public Service	8	11785
2018	Agriculture and Agri-Food Canada	6	198
2018	Information Systems Branch	0	11

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11787
2018	Agriculture and Agri-Food Canada	13	198
2018	Information Systems Branch	0	11

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	(%)	Total responses
2018	Public Service	1	11782
2018	Agriculture and Agri-Food Canada	0	198
2018	Information Systems Branch	0	11

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Organization	(%)	Total responses
2018	Public Service	17	11791
2018	Agriculture and Agri-Food Canada	14	198

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Organization	(%)	Total responses
2018	Public Service	0	11783

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Organization	(%)	Total responses
2018	Public Service	19	11797
2018	Agriculture and Agri-Food Canada	15	198
2018	Information Systems Branch	54	11

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2018	Public Service	29	11822
2018	Agriculture and Agri-Food Canada	24	198

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11810
2018	Agriculture and Agri-Food Canada	13	198

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2018	Public Service	5	11809
2018	Agriculture and Agri-Food Canada	6	198
2018	Information Systems Branch	0	11

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Organization	(%)	Total responses
2018	Public Service	17	11817
2018	Agriculture and Agri-Food Canada	14	198
2018	Information Systems Branch	0	11

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11805
2018	Agriculture and Agri-Food Canada	4	198
2018	Information Systems Branch	0	11

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	6	11807
2018	Agriculture and Agri-Food Canada	4	198
2018	Information Systems Branch	0	11

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11806
2018	Agriculture and Agri-Food Canada	8	198
2018	Information Systems Branch	0	11

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11808
2018	Agriculture and Agri-Food Canada	8	198

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Organization	(%)	Total responses
2018	Public Service	49	11821
2018	Agriculture and Agri-Food Canada	56	198

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Organization	(%)	Total responses
2018	Public Service	5	11053
2018	Information Systems Branch	0	11

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2018	Public Service	13	11052
2018	Agriculture and Agri-Food Canada	14	187
2018	Information Systems Branch	0	11

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Organization	(%)	Total responses
2018	Public Service	3	11049
2018	Agriculture and Agri-Food Canada	4	187
2018	Information Systems Branch	0	11

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11050
2018	Information Systems Branch	0	11

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Organization	(%)	Total responses
2018	Public Service	3	11051
2018	Agriculture and Agri-Food Canada	3	187
2018	Information Systems Branch	0	11

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11049
2018	Agriculture and Agri-Food Canada	3	187
2018	Information Systems Branch	0	11

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	11051
2018	Agriculture and Agri-Food Canada	5	187

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	11053
2018	Agriculture and Agri-Food Canada	18	187

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	11055
2018	Agriculture and Agri-Food Canada	11	187

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2018	Public Service	27	11058
2018	Agriculture and Agri-Food Canada	30	187

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11054
2018	Agriculture and Agri-Food Canada	8	187

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2018	Public Service	45	11069
2018	Agriculture and Agri-Food Canada	42	187
2018	Information Systems Branch	51	11

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11050
2018	Agriculture and Agri-Food Canada	3	187
2018	Information Systems Branch	0	11

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2018	Public Service	64	11072
2018	Agriculture and Agri-Food Canada	63	187

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11051
2018	Agriculture and Agri-Food Canada	2	187

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	13	11050
2018	Agriculture and Agri-Food Canada	16	187

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	18	24	4	4	26	5	53	12	161075
2018	Agriculture and Agri-Food Canada	19	19	23	4	3	27	5	56	10	2884
2018	Information Systems Branch	14	19	20	2	2	38	4	59	6	213
2018	Transformation and Modernization Services	20	19	19	2	0	30	9	66	3	60
2018	IT Client Services	13	21	17	4	0	38	7	63	6	29

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	31	19	5	4	10	1	69	10	161053
2018	Agriculture and Agri-Food Canada	33	33	18	4	3	8	1	73	7	2882
2018	Information Systems Branch	36	33	18	2	2	9	0	76	4	214
2018	Transformation and Modernization Services	40	32	20	2	0	6	0	77	2	60
2018	IT Client Services	31	39	20	4	0	6	0	74	4	29

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	24	22	14	18	1	46	32	161369
2018	Agriculture and Agri-Food Canada	23	28	21	13	14	1	51	27	2883
2018	Information Systems Branch	31	24	18	14	13	0	55	27	215
2018	Transformation and Modernization Services	36	21	20	12	11	0	57	23	61
2018	IT Client Services	39	19	13	15	15	0	57	30	30

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	27	28	16	11	1	45	27	161255
2018	Agriculture and Agri-Food Canada	21	30	26	15	9	0	51	23	2883
2018	Information Systems Branch	19	27	28	15	10	0	47	25	215
2018	Transformation and Modernization Services	13	26	29	16	16	0	39	32	61
2018	IT Client Services	9	29	31	16	15	0	38	31	30

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	29	24	13	8	2	55	21	160603
2018	Agriculture and Agri-Food Canada	28	34	22	10	5	1	63	15	2871
2018	Information Systems Branch	21	39	23	12	5	0	60	17	214
2018	Transformation and Modernization Services	21	31	23	22	3	0	52	25	60
2018	IT Client Services	18	28	24	29	0	0	46	29	30

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	23	23	17	15	1	1	44	32	160732
2018	Agriculture and Agri-Food Canada	24	26	23	14	11	0	1	51	26	2869
2018	Information Systems Branch	16	19	26	23	16	0	0	35	39	214
2018	Transformation and Modernization Services	13	9	32	28	17	0	1	23	45	61
2018	IT Client Services	9	9	39	22	21	0	0	18	43	30

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	46	23	13	6	4	6	75	11	160698
2018	Agriculture and Agri-Food Canada	46	26	13	6	4	5	76	11	2868
2018	Information Systems Branch	45	33	13	5	1	2	80	7	213
2018	Transformation and Modernization Services	40	32	17	7	1	3	74	9	61
2018	IT Client Services	54	25	16	3	0	3	81	3	30

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	27	21	11	9	1	58	20	161068
2018	Agriculture and Agri-Food Canada	31	30	20	11	7	0	61	18	2877
2018	Information Systems Branch	32	31	21	8	7	1	64	15	214
2018	Transformation and Modernization Services	40	20	21	10	9	1	60	19	61
2018	IT Client Services	51	18	16	3	12	0	69	15	30

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	33	23	10	6	1	1	59	17	160799
2018	Agriculture and Agri-Food Canada	28	35	22	9	5	0	1	63	15	2876
2018	Information Systems Branch	28	34	26	6	6	0	0	63	12	214
2018	Transformation and Modernization Services	30	31	28	4	8	0	0	61	12	60
2018	IT Client Services	25	33	32	0	10	0	0	59	10	29

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	31	25	14	8	1	1	53	22	160760
2018	Agriculture and Agri-Food Canada	26	35	22	10	5	0	1	62	16	2876
2018	Information Systems Branch	21	36	21	14	7	0	0	57	21	213
2018	Transformation and Modernization Services	23	30	22	14	12	0	0	53	25	60
2018	IT Client Services	19	29	19	21	13	0	0	47	33	29

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	31	22	12	7	1	59	19	160624
2018	Agriculture and Agri-Food Canada	29	33	22	9	6	1	62	16	2868
2018	Information Systems Branch	26	29	24	10	11	0	55	21	213
2018	Transformation and Modernization Services	29	31	19	9	12	0	60	22	59
2018	IT Client Services	19	36	13	13	18	0	55	31	28

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	31	22	12	7	1	59	18	160191
2018	Agriculture and Agri-Food Canada	32	33	20	10	4	1	66	14	2863
2018	Information Systems Branch	30	35	18	10	7	0	65	17	214
2018	Transformation and Modernization Services	32	27	26	13	3	0	58	16	60
2018	IT Client Services	28	22	31	19	0	0	50	19	29

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	50	25	13	6	4	2	76	10	160099
2018	Agriculture and Agri-Food Canada	52	26	12	5	3	1	79	8	2863
2018	Information Systems Branch	55	26	11	4	3	1	82	7	213
2018	Transformation and Modernization Services	70	15	8	3	3	2	86	6	60
2018	IT Client Services	74	16	6	3	0	0	90	3	29

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	67	16	7	3	3	1	5	87	6	160330
2018	Agriculture and Agri-Food Canada	72	16	5	2	2	0	4	91	4	2862
2018	Information Systems Branch	70	15	6	2	3	0	4	89	4	212
2018	Transformation and Modernization Services	75	17	0	0	5	0	3	95	5	60
2018	IT Client Services	78	19	0	0	0	0	3	100	0	29

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	67	14	7	4	4	1	3	84	9	160420
2018	Agriculture and Agri-Food Canada	69	14	6	4	4	1	2	85	8	2857
2018	Information Systems Branch	76	12	3	2	5	1	1	90	7	213
2018	Transformation and Modernization Services	77	12	3	2	5	0	2	90	6	60
2018	IT Client Services	67	15	6	3	6	0	3	84	9	29

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	27	11	4	3	1	81	7	160968
2018	Agriculture and Agri-Food Canada	48	28	13	5	4	1	77	9	2870
2018	Information Systems Branch	56	26	12	5	2	0	81	7	214
2018	Transformation and Modernization Services	59	24	12	2	3	0	83	5	60
2018	IT Client Services	62	25	6	3	3	0	87	6	29

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	53	22	11	6	6	1	76	12	160500
2018	Agriculture and Agri-Food Canada	54	23	11	6	6	1	78	12	2858
2018	Information Systems Branch	58	23	9	6	5	0	81	11	214
2018	Transformation and Modernization Services	64	17	9	2	8	0	81	9	61
2018	IT Client Services	60	19	9	3	9	0	79	12	30

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	13	6	2	1	26	88	4	159765
2018	Agriculture and Agri-Food Canada	53	14	6	3	1	22	87	5	2855
2018	Information Systems Branch	48	15	9	3	1	23	83	5	214
2018	Transformation and Modernization Services	40	18	12	0	2	27	81	2	60
2018	IT Client Services	39	13	13	0	3	32	77	5	30

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	61	20	9	3	2	6	86	4	160250
2018	Agriculture and Agri-Food Canada	70	16	5	2	1	6	92	3	2864
2018	Information Systems Branch	70	14	8	1	0	8	90	1	214
2018	Transformation and Modernization Services	72	11	11	3	0	3	86	3	60
2018	IT Client Services	69	13	13	0	0	6	87	0	30

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	64	15	7	4	5	4	83	10	160852
2018	Agriculture and Agri-Food Canada	65	18	6	4	4	3	86	8	2869
2018	Information Systems Branch	59	24	6	4	6	1	84	10	215
2018	Transformation and Modernization Services	62	21	6	6	5	0	83	11	61
2018	IT Client Services	54	25	9	9	3	0	79	12	30

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	48	29	14	4	2	2	79	7	160646
2018	Agriculture and Agri-Food Canada	47	32	14	4	2	2	80	6	2866
2018	Information Systems Branch	39	34	19	4	2	1	74	7	214
2018	Transformation and Modernization Services	51	28	13	6	2	1	80	8	61
2018	IT Client Services	59	19	16	6	0	0	78	6	30

Question 63. Overall, my level of work-related stress is…
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	31	36	14	5	45	19	161633
2018	Agriculture and Agri-Food Canada	16	34	33	13	4	50	17	2887
2018	Information Systems Branch	15	33	35	14	4	48	17	215
2018	Transformation and Modernization Services	13	31	34	17	5	44	22	61
2018	IT Client Services	11	39	25	19	6	50	24	30

Question 64. After my workday, I feel emotionally drained.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	10	20	38	22	10	32	30	159815
2018	Agriculture and Agri-Food Canada	8	17	40	24	11	35	25	2863
2018	Information Systems Branch	11	17	40	25	6	31	29	215
2018	Transformation and Modernization Services	9	20	32	31	8	39	30	61
2018	IT Client Services	12	22	28	27	11	38	34	30

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	40	16	8	4	2	71	13	161108
2018	Agriculture and Agri-Food Canada	31	44	13	7	3	2	77	10	2873
2018	Information Systems Branch	30	48	13	4	1	4	81	5	214
2018	Transformation and Modernization Services	35	40	16	5	2	3	77	6	61
2018	IT Client Services	26	38	21	9	3	3	66	12	30

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	23	35	18	13	10	2	59	23	161341
2018	Agriculture and Agri-Food Canada	24	38	18	11	7	1	63	19	2886
2018	Information Systems Branch	22	45	17	11	4	2	68	15	215
2018	Transformation and Modernization Services	25	46	14	10	3	3	73	13	61
2018	IT Client Services	23	40	16	19	3	0	63	21	30

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	26	20	11	11	2	1	30	70	161576
2018	Agriculture and Agri-Food Canada	30	29	18	11	9	2	0	31	69	2889
2018	Information Systems Branch	33	27	18	9	6	5	0	35	65	215
2018	Transformation and Modernization Services	48	27	14	5	3	1	1	49	51	61
2018	IT Client Services	51	19	15	9	3	0	3	53	47	30

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	23	109172
2018	Agriculture and Agri-Food Canada	19	1978
2018	Information Systems Branch	16	136
2018	Transformation and Modernization Services	8	33
2018	IT Client Services	12	15

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	35	109188
2018	Agriculture and Agri-Food Canada	34	1978
2018	Information Systems Branch	28	136
2018	Transformation and Modernization Services	22	33
2018	IT Client Services	32	15

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	23	109138
2018	Agriculture and Agri-Food Canada	29	1978
2018	Information Systems Branch	21	136
2018	Transformation and Modernization Services	12	33
2018	IT Client Services	20	15

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Organization	(%)	Total responses
2018	Public Service	44	109210
2018	Agriculture and Agri-Food Canada	30	1979
2018	Information Systems Branch	39	136
2018	Transformation and Modernization Services	51	33
2018	IT Client Services	46	15

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Organization	(%)	Total responses
2018	Public Service	7	109103
2018	Agriculture and Agri-Food Canada	5	1978
2018	Information Systems Branch	5	136
2018	Transformation and Modernization Services	15	33
2018	IT Client Services	26	15

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Organization	(%)	Total responses
2018	Public Service	33	109160
2018	Agriculture and Agri-Food Canada	32	1979
2018	Information Systems Branch	32	136
2018	Transformation and Modernization Services	29	33
2018	IT Client Services	41	15

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Organization	(%)	Total responses
2018	Public Service	34	109157
2018	Agriculture and Agri-Food Canada	36	1978
2018	Information Systems Branch	47	136
2018	Transformation and Modernization Services	44	33
2018	IT Client Services	39	15

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Organization	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Public Service	6	41	19	11	5	19	104045
2018	Agriculture and Agri-Food Canada	4	48	17	10	4	17	1893
2018	Information Systems Branch	2	46	16	8	4	24	132
2018	Transformation and Modernization Services	3	41	23	12	3	16	32
2018	IT Client Services	7	39	7	14	7	27	15

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	35	65	108456
2018	Agriculture and Agri-Food Canada	36	64	1964
2018	Information Systems Branch	43	57	135
2018	Transformation and Modernization Services	47	53	32
2018	IT Client Services	51	49	14

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	11	22	18	18	23	2	6	36	44	108900
2018	Agriculture and Agri-Food Canada	12	25	16	19	21	1	5	40	43	1971
2018	Information Systems Branch	11	29	21	16	15	2	7	44	33	135
2018	Transformation and Modernization Services	0	38	16	20	14	3	10	43	38	32
2018	IT Client Services	0	36	15	22	13	0	15	42	41	14

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	5	13	16	19	39	2	7	19	63	108928
2018	Agriculture and Agri-Food Canada	5	15	16	21	37	2	4	21	62	1969
2018	Information Systems Branch	3	16	15	23	36	0	6	21	63	136
2018	Transformation and Modernization Services	0	19	22	12	38	0	9	21	55	33
2018	IT Client Services	0	27	14	14	32	0	14	31	53	15

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	16	13	9	11	1	8	63	22	161026
2018	Agriculture and Agri-Food Canada	45	17	12	9	7	2	8	69	18	2881
2018	Information Systems Branch	42	18	12	9	11	0	8	65	21	213
2018	Transformation and Modernization Services	40	26	14	6	11	0	3	68	17	60
2018	IT Client Services	34	32	15	3	12	0	3	68	16	29

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for IT Client Services

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment