2018 Public Service Employee Survey Results for Agriculture and Agri-Food Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	29	45	9	12	4	1	75	16	549
2018	Does not provide services to public	28	45	12	11	4	1	73	15	2320
2017	Provides services to public	30	43	10	12	5	0	73	17	686
2017	Does not provide services to public	35	39	10	10	4	0	75	14	2771
2014	Provides services to public	28	40	11	13	8	0	68	21	700
2014	Does not provide services to public	29	38	13	14	6	1	67	20	2696
2011	Provides services to public	31	37	14	12	4	2	69	16	1173
2011	Does not provide services to public	28	39	15	11	5	1	68	17	3617
2008	Provides services to public	19	43	16	14	7	1	63	21	1299
2008	Does not provide services to public	23	42	16	13	5	1	66	18	2923

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	40	38	11	6	6	78	11	547
2018	Does not provide services to public	42	40	9	6	2	82	9	2315
2017	Provides services to public	44	39	9	5	3	83	7	685
2017	Does not provide services to public	47	36	9	5	3	83	8	2770
2014	Provides services to public	42	36	11	7	4	78	11	701
2014	Does not provide services to public	41	38	10	7	3	80	10	2697
2011	Provides services to public	49	35	8	5	3	84	8	1176
2011	Does not provide services to public	45	37	8	6	3	82	9	3623
2008	Provides services to public	39	40	11	7	4	79	10	1298
2008	Does not provide services to public	39	41	10	7	4	80	10	2924

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	44	41	5	7	3	86	9	548
2018	Does not provide services to public	47	39	7	5	2	85	7	2296
2017	Provides services to public	50	35	7	5	2	86	7	683
2017	Does not provide services to public	52	34	6	5	2	87	7	2769
2014	Provides services to public	46	36	9	6	3	82	9	700
2014	Does not provide services to public	46	37	8	7	2	83	9	2696
2011	Provides services to public	52	36	5	5	3	88	7	1174
2011	Does not provide services to public	49	37	6	5	3	86	9	3619
2008	Provides services to public	44	40	8	5	3	84	8	1300
2008	Does not provide services to public	46	40	6	5	3	86	7	2924

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	42	33	11	7	5	0	2	76	12	545
2018	Does not provide services to public	42	36	10	8	4	0	0	78	12	2312
2017	Provides services to public	42	34	11	7	6	0	0	76	13	683
2017	Does not provide services to public	45	33	10	7	4	1	1	79	11	2765
2014	Provides services to public	40	34	11	8	6	0	0	74	14	701
2014	Does not provide services to public	41	34	12	8	4	1	1	75	12	2697
2011	Provides services to public	40	38	11	7	4	1	0	78	11	1174
2011	Does not provide services to public	42	37	9	7	3	0	1	80	11	3621

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	35	39	14	8	4	74	12	547
2018	Does not provide services to public	34	44	11	7	4	78	11	2307
2017	Provides services to public	32	47	10	6	4	79	11	687
2017	Does not provide services to public	37	43	9	7	4	80	11	2776
2014	Provides services to public	33	40	12	9	6	73	15	701
2014	Does not provide services to public	31	45	10	9	5	76	14	2698
2011	Provides services to public	38	40	10	8	4	78	12	1175
2011	Does not provide services to public	36	42	10	8	4	78	12	3619
2008	Provides services to public	32	43	10	9	5	75	14	1282
2008	Does not provide services to public	32	43	11	8	5	76	13	2908

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	29	31	14	12	12	0	61	24	548
2018	Does not provide services to public	26	36	16	13	9	0	62	21	2316
2017	Provides services to public	27	35	14	13	10	1	62	24	687
2017	Does not provide services to public	29	37	13	12	8	1	67	20	2770
2014	Provides services to public	20	33	20	14	13	0	53	27	699
2014	Does not provide services to public	24	33	18	16	9	0	58	24	2699
2011	Provides services to public	21	39	15	14	10	0	61	24	1177
2011	Does not provide services to public	24	39	15	13	8	1	63	22	3622

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	34	37	15	10	4	71	14	546
2018	Does not provide services to public	32	41	13	11	5	72	15	2317
2017	Provides services to public	32	44	11	8	5	76	14	686
2017	Does not provide services to public	33	43	11	10	4	76	14	2773

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	46	39	7	4	2	1	87	6	546
2018	Does not provide services to public	40	43	9	5	2	0	84	7	2318
2017	Provides services to public	40	40	10	6	4	0	80	10	686
2017	Does not provide services to public	41	40	10	6	2	0	82	9	2771
2014	Provides services to public	35	41	13	6	5	0	77	11	701
2014	Does not provide services to public	33	42	14	7	3	1	76	10	2699
2011	Provides services to public	34	43	10	7	4	1	78	11	1178
2011	Does not provide services to public	33	43	13	7	3	1	77	10	3622
2008	Provides services to public	36	42	10	6	5	1	79	11	1295
2008	Does not provide services to public	33	41	13	7	4	1	75	12	2926

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	31	39	11	10	8	71	19	544
2018	Does not provide services to public	29	40	12	10	7	70	18	2312
2017	Provides services to public	30	38	13	10	9	68	19	685
2017	Does not provide services to public	32	39	12	9	7	71	17	2773

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	56	30	10	3	1	86	4	542
2018	Does not provide services to public	50	37	8	4	2	87	6	2299
2017	Provides services to public	53	35	9	3	2	87	4	686
2017	Does not provide services to public	54	33	8	3	1	88	5	2765
2014	Provides services to public	67	25	5	2	1	92	3	701
2014	Does not provide services to public	59	29	8	3	1	88	4	2695
2011	Provides services to public	63	28	6	2	1	91	3	1173
2011	Does not provide services to public	57	31	7	3	2	89	4	3618

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	34	34	13	11	6	1	1	69	18	542
2018	Does not provide services to public	29	41	14	9	6	0	0	70	16	2308
2017	Provides services to public	35	39	11	9	6	0	0	73	15	681
2017	Does not provide services to public	33	42	11	9	5	0	0	75	14	2763
2014	Provides services to public	22	43	8	17	10	0	0	65	27	700
2014	Does not provide services to public	25	42	13	11	8	0	1	67	19	2699
2011	Provides services to public	34	42	10	9	5	0	0	76	14	1174
2011	Does not provide services to public	32	41	11	10	5	0	0	74	15	3618

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	37	13	9	7	0	70	16	540
2018	Does not provide services to public	35	37	13	8	5	0	73	14	2307
2017	Provides services to public	39	34	12	8	7	0	73	15	685
2017	Does not provide services to public	39	37	12	7	4	0	76	12	2762
2014	Provides services to public	29	40	12	10	9	0	69	19	700
2014	Does not provide services to public	33	37	13	9	6	1	71	16	2700

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	29	41	13	11	6	0	0	71	17	541
2018	Does not provide services to public	28	39	15	11	5	1	1	68	17	2310
2017	Provides services to public	35	36	13	11	5	0	0	71	16	684
2017	Does not provide services to public	34	38	14	8	5	0	1	73	13	2764
2014	Provides services to public	28	37	15	11	8	1	0	65	20	700
2014	Does not provide services to public	28	38	15	11	7	1	1	67	18	2699
2011	Provides services to public	33	39	12	11	5	0	0	73	15	1175
2011	Does not provide services to public	33	41	13	7	4	1	1	75	11	3618

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	39	41	11	6	3	80	9	546
2018	Does not provide services to public	40	42	10	5	3	81	8	2311
2017	Provides services to public	42	41	9	5	3	83	8	683
2017	Does not provide services to public	44	38	9	5	3	83	8	2765
2014	Provides services to public	41	38	11	6	3	79	9	700
2014	Does not provide services to public	40	40	12	6	3	80	8	2697
2011	Provides services to public	45	40	8	5	2	84	7	1175
2011	Does not provide services to public	42	41	9	5	2	83	8	3621
2008	Provides services to public	40	42	8	7	3	82	10	1295
2008	Does not provide services to public	38	44	9	6	3	82	9	2923

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	37	32	16	10	5	0	0	69	15	547
2018	Does not provide services to public	36	35	17	7	4	0	1	71	12	2323
2017	Provides services to public	36	33	18	8	5	0	1	69	13	687
2017	Does not provide services to public	36	37	15	6	3	0	1	75	10	2772
2014	Provides services to public	38	31	16	9	5	0	0	70	15	701
2014	Does not provide services to public	34	38	16	8	4	0	1	72	11	2699
2011	Provides services to public	31	31	20	11	6	0	2	62	17	1175
2011	Does not provide services to public	31	38	18	8	4	0	1	70	12	3622
2008	Provides services to public	25	35	23	11	5	1	1	61	16	1296
2008	Does not provide services to public	26	38	21	10	4	0	1	65	14	2922

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	7	20	41	22	8	1	1	31	27	545
2018	Does not provide services to public	7	19	38	22	10	1	1	34	27	2312
2017	Provides services to public	7	19	38	22	11	1	3	34	27	685
2017	Does not provide services to public	5	18	38	22	12	1	3	36	24	2762
2014	Provides services to public	9	27	35	21	5	0	3	27	37	695
2014	Does not provide services to public	9	26	39	18	6	1	2	24	36	2693
2011	Provides services to public	11	26	36	16	8	1	3	25	38	1172
2011	Does not provide services to public	9	25	38	17	7	1	2	25	35	3614
2008	Provides services to public	14	31	35	15	4	0	1	18	46	1292
2008	Does not provide services to public	13	29	37	15	6	1	1	21	42	2920

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	7	17	27	30	15	3	2	47	25	543
2018	Does not provide services to public	7	14	28	28	19	3	2	49	22	2300
2017	Provides services to public	7	16	25	26	20	2	3	49	24	680
2017	Does not provide services to public	5	13	27	26	22	3	4	53	19	2762
2014	Provides services to public	15	21	33	15	9	4	2	26	39	700
2014	Does not provide services to public	13	21	32	19	10	3	2	31	35	2689
2011	Provides services to public	14	22	27	20	11	3	4	33	38	1167
2011	Does not provide services to public	9	18	31	24	12	3	3	38	29	3610
2008	Provides services to public	21	25	28	16	6	1	2	23	48	1290
2008	Does not provide services to public	17	24	30	17	9	2	2	26	42	2914

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	26	31	14	7	2	1	22	46	544
2018	Does not provide services to public	18	25	30	15	9	2	2	24	45	2309
2017	Provides services to public	21	26	27	14	8	2	2	23	49	684
2017	Does not provide services to public	16	25	28	13	11	2	4	26	44	2765
2014	Provides services to public	31	25	23	12	4	1	4	17	59	698
2014	Does not provide services to public	28	26	25	10	7	2	2	18	56	2690
2011	Provides services to public	27	30	24	9	5	1	4	15	60	1170
2011	Does not provide services to public	23	27	27	13	7	1	2	20	51	3610
2008	Provides services to public	29	29	27	9	3	1	2	13	59	1291
2008	Does not provide services to public	23	28	28	12	5	1	2	18	53	2913

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	6	17	35	27	13	1	2	41	23	543
2018	Does not provide services to public	6	14	32	30	16	1	1	47	21	2297
2017	Provides services to public	9	15	33	27	13	1	3	41	24	681
2017	Does not provide services to public	6	12	31	27	19	1	4	49	18	2754
2014	Provides services to public	10	18	30	22	13	2	4	38	30	698
2014	Does not provide services to public	8	15	35	27	11	1	3	40	23	2686
2011	Provides services to public	9	19	34	23	10	2	4	35	30	1169
2011	Does not provide services to public	8	16	37	27	10	1	2	38	24	3607
2008	Provides services to public	11	20	36	24	7	1	2	32	31	1292
2008	Does not provide services to public	9	16	38	25	9	1	2	34	26	2915

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	11	22	30	22	11	1	2	34	35	544
2018	Does not provide services to public	12	21	30	20	14	1	2	35	34	2302
2017	Provides services to public	14	23	27	20	13	1	3	34	38	681
2017	Does not provide services to public	10	17	28	22	16	2	4	41	29	2762
2014	Provides services to public	25	25	26	14	8	1	2	22	52	697
2014	Does not provide services to public	19	25	29	16	7	1	3	24	45	2694
2011	Provides services to public	21	25	28	15	6	2	3	23	48	1170
2011	Does not provide services to public	16	25	30	18	8	1	2	27	42	3615
2008	Provides services to public	21	25	28	17	6	1	2	23	47	1296
2008	Does not provide services to public	21	26	28	15	7	1	2	23	48	2913

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	8	14	32	23	16	3	3	42	24	541
2018	Does not provide services to public	8	14	25	26	20	3	4	49	24	2300
2017	Provides services to public	7	15	29	24	17	2	6	45	24	682
2017	Does not provide services to public	6	12	23	26	23	3	8	54	20	2758
2014	Provides services to public	11	15	24	24	17	2	8	45	29	699
2014	Does not provide services to public	8	12	27	27	16	3	8	48	22	2688
2011	Provides services to public	9	16	28	24	14	3	7	41	27	1166
2011	Does not provide services to public	7	15	28	26	15	3	6	45	24	3611
2008	Provides services to public	13	23	28	20	10	2	4	32	38	1295
2008	Does not provide services to public	11	20	29	23	11	2	5	36	33	2920

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	15	23	36	14	8	2	2	22	40	546
2018	Does not provide services to public	15	24	29	17	10	3	2	28	41	2312
2017	Provides services to public	18	23	30	13	10	2	3	25	43	684
2017	Does not provide services to public	13	21	31	13	13	3	6	29	37	2765
2014	Provides services to public	28	20	28	10	9	2	3	20	51	699
2014	Does not provide services to public	21	24	29	13	8	2	3	22	47	2691

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	32	20	11	9	5	2	57	22	546
2018	Does not provide services to public	21	34	17	11	9	6	3	59	22	2308
2017	Provides services to public	25	31	17	10	12	3	3	59	23	686
2017	Does not provide services to public	27	30	15	10	8	5	5	63	20	2774
2014	Provides services to public	30	33	12	10	10	2	3	67	21	701
2014	Does not provide services to public	29	33	15	10	7	3	3	66	18	2698

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	39	32	11	7	9	1	72	17	547
2018	Does not provide services to public	38	31	10	12	8	1	70	20	2308
2017	Provides services to public	40	33	9	9	9	1	73	18	684
2017	Does not provide services to public	44	30	9	9	7	1	75	16	2772
2014	Provides services to public	43	31	8	7	10	0	75	17	702
2014	Does not provide services to public	42	32	9	10	6	1	75	16	2699

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	22	19	18	15	12	2	39	38	545
2018	Does not provide services to public	12	22	20	15	13	13	4	41	35	2306
2017	Provides services to public	10	26	17	18	16	11	2	41	39	686
2017	Does not provide services to public	14	21	18	16	11	16	4	44	34	2773
2014	Provides services to public	14	25	14	20	16	8	2	44	40	701
2014	Does not provide services to public	11	24	19	17	14	11	4	42	36	2700

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	40	36	10	8	5	76	14	547
2018	Does not provide services to public	44	34	9	8	4	79	12	2304
2017	Provides services to public	37	41	7	10	5	78	15	687
2017	Does not provide services to public	44	36	7	9	5	80	13	2766
2014	Provides services to public	37	40	9	9	4	77	13	701
2014	Does not provide services to public	42	39	9	7	3	82	10	2699

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	36	39	15	5	5	1	0	75	9	546
2018	Does not provide services to public	39	40	11	6	4	0	0	79	9	2309

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	37	33	10	12	6	0	1	71	19	549
2018	Does not provide services to public	37	34	13	8	6	1	0	72	14	2307
2017	Provides services to public	39	34	11	8	7	1	0	74	15	688
2017	Does not provide services to public	41	35	10	8	5	0	0	76	13	2774
2014	Provides services to public	35	33	15	9	8	0	0	68	17	702
2014	Does not provide services to public	38	36	12	9	5	0	0	74	14	2699
2011	Provides services to public	33	38	12	10	6	0	1	72	16	1178
2011	Does not provide services to public	36	36	12	9	6	0	0	72	15	3620
2008	Provides services to public	25	35	13	14	12	0	1	60	26	1300
2008	Does not provide services to public	27	33	14	14	11	1	1	61	25	2924

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	45	28	11	8	5	1	1	75	14	546
2018	Does not provide services to public	46	29	12	7	4	1	1	76	12	2301
2017	Provides services to public	45	31	11	5	6	1	0	77	11	688
2017	Does not provide services to public	48	29	10	7	5	2	0	78	11	2772
2014	Provides services to public	41	29	12	9	7	2	0	72	16	700
2014	Does not provide services to public	43	33	12	7	3	2	0	77	11	2697
2011	Provides services to public	40	32	13	8	5	1	0	73	13	1175
2011	Does not provide services to public	44	31	11	6	4	2	1	78	11	3616
2008	Provides services to public	35	31	12	10	9	2	0	68	20	1300
2008	Does not provide services to public	37	30	13	10	7	2	1	69	18	2927

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	42	29	11	11	6	0	2	72	17	545
2018	Does not provide services to public	40	33	11	9	5	0	1	74	15	2299
2017	Provides services to public	43	31	10	8	7	1	0	75	15	688
2017	Does not provide services to public	44	32	10	9	5	0	0	76	14	2770
2014	Provides services to public	39	30	13	10	7	1	0	70	17	701
2014	Does not provide services to public	39	35	12	10	4	0	0	74	14	2698
2011	Provides services to public	36	37	11	10	6	0	0	73	16	1176
2011	Does not provide services to public	38	36	10	10	5	1	0	75	16	3620
2008	Provides services to public	30	33	14	12	10	0	1	64	22	1299
2008	Does not provide services to public	32	34	10	12	11	1	0	67	23	2924

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	52	24	9	5	8	1	1	77	13	546
2018	Does not provide services to public	53	27	10	5	4	1	0	80	9	2301
2017	Provides services to public	54	25	10	4	5	1	0	81	9	687
2017	Does not provide services to public	56	25	9	4	5	2	0	83	8	2775

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	47	27	10	8	7	1	75	15	548
2018	Does not provide services to public	47	28	12	7	6	0	75	13	2305
2017	Provides services to public	50	24	11	8	5	0	75	14	685
2017	Does not provide services to public	51	28	9	7	6	0	79	12	2766
2014	Provides services to public	46	29	12	7	6	0	75	13	702
2014	Does not provide services to public	49	28	10	8	4	0	78	12	2698

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	17	25	21	15	8	3	10	49	27	167
2018	Does not provide services to public	16	30	23	11	5	5	9	54	19	727
2017	Provides services to public	14	40	15	12	7	4	7	62	22	216
2017	Does not provide services to public	19	33	17	10	7	5	9	61	20	830
2014	Provides services to public	22	29	16	16	8	5	4	56	27	223
2014	Does not provide services to public	22	32	17	11	5	4	9	63	18	880

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	30	35	14	9	6	5	0	69	16	548
2018	Does not provide services to public	27	32	17	9	6	8	0	64	17	2318
2017	Provides services to public	28	35	15	9	7	5	0	66	18	688
2017	Does not provide services to public	31	32	14	8	6	9	1	69	15	2772
2014	Provides services to public	26	33	16	11	7	6	0	63	20	701
2014	Does not provide services to public	23	32	18	9	5	12	0	64	16	2696
2011	Provides services to public	23	30	21	11	7	7	1	58	19	1171
2011	Does not provide services to public	23	31	19	10	7	10	1	60	19	3614

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	29	34	17	9	8	2	0	64	18	541
2018	Does not provide services to public	24	32	19	13	10	3	0	57	23	2311
2017	Provides services to public	25	36	14	13	9	2	0	62	23	687
2017	Does not provide services to public	28	33	17	11	8	4	0	63	19	2768
2014	Provides services to public	21	32	16	17	13	1	0	54	30	699
2014	Does not provide services to public	19	31	20	17	11	3	0	52	28	2697
2011	Provides services to public	18	29	22	16	14	2	1	48	30	1172
2011	Does not provide services to public	17	31	21	15	12	3	0	50	28	3613
2008	Provides services to public	14	28	17	17	21	2	0	43	39	1301
2008	Does not provide services to public	14	27	21	18	17	3	0	42	36	2924

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	33	21	15	9	3	54	24	543
2018	Does not provide services to public	17	28	20	17	11	6	49	30	2313
2017	Provides services to public	18	35	18	15	10	3	54	27	688
2017	Does not provide services to public	20	30	20	15	8	7	54	25	2774
2014	Provides services to public	15	27	20	17	16	5	45	35	699
2014	Does not provide services to public	13	26	21	20	13	6	42	35	2696
2011	Provides services to public	10	27	20	22	16	4	39	39	1176
2011	Does not provide services to public	10	31	20	21	12	6	43	36	3620
2008	Provides services to public	6	24	18	24	23	4	32	50	1301
2008	Does not provide services to public	5	23	20	26	20	6	31	48	2921

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	17	33	19	19	9	1	1	51	29	544
2018	Does not provide services to public	15	32	20	18	11	4	0	49	30	2319
2017	Provides services to public	18	37	18	14	11	2	0	56	26	686
2017	Does not provide services to public	20	33	18	14	10	5	1	56	25	2772
2014	Provides services to public	13	37	19	17	13	2	0	51	30	699
2014	Does not provide services to public	14	31	20	19	13	3	0	46	33	2695
2011	Provides services to public	12	31	19	22	13	3	0	44	36	1174
2011	Does not provide services to public	12	34	18	20	12	3	0	48	34	3618
2008	Provides services to public	10	32	17	23	16	2	0	43	39	1298
2008	Does not provide services to public	8	30	19	25	15	3	0	40	41	2927

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	29	41	18	7	4	1	71	11	542
2018	Does not provide services to public	22	45	20	8	3	1	68	12	2307
2017	Provides services to public	26	46	17	7	4	1	72	11	685
2017	Does not provide services to public	27	44	17	7	3	2	72	10	2765
2014	Provides services to public	25	41	19	9	6	1	66	15	702
2014	Does not provide services to public	22	41	19	10	5	3	65	15	2693
2011	Provides services to public	21	39	19	12	7	2	61	19	1173
2011	Does not provide services to public	20	40	19	13	6	2	62	19	3623

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	34	16	10	5	2	1	68	16	545
2018	Does not provide services to public	28	38	14	11	6	3	1	68	18	2306
2017	Provides services to public	33	41	12	8	4	2	0	76	12	685
2017	Does not provide services to public	36	36	12	8	5	3	1	74	14	2765
2014	Provides services to public	33	36	13	9	5	3	1	72	14	701
2014	Does not provide services to public	32	37	12	9	5	4	1	72	15	2696
2011	Provides services to public	32	34	15	10	5	5	1	69	15	1171
2011	Does not provide services to public	33	34	13	10	5	5	1	71	16	3618
2008	Provides services to public	24	35	13	13	9	5	1	63	23	1301
2008	Does not provide services to public	24	35	14	13	8	5	1	63	22	2924

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	36	37	15	8	4	1	0	73	12	542
2018	Does not provide services to public	29	40	17	7	4	2	0	71	11	2304

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	27	19	14	13	6	2	49	30	545
2018	Does not provide services to public	18	29	18	14	13	7	2	51	29	2311
2017	Provides services to public	16	27	16	15	14	9	3	49	33	683
2017	Does not provide services to public	21	29	16	12	11	9	3	56	26	2767
2014	Provides services to public	14	27	16	17	18	6	3	45	38	701
2014	Does not provide services to public	16	26	19	15	14	8	2	47	32	2695
2011	Provides services to public	15	21	20	16	14	10	3	42	35	1173
2011	Does not provide services to public	13	23	18	16	13	13	3	44	34	3620

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	32	18	15	12	2	1	54	27	544
2018	Does not provide services to public	17	30	18	17	13	3	0	49	32	2311
2017	Provides services to public	23	39	14	12	11	2	0	63	23	686
2017	Does not provide services to public	23	32	16	15	10	3	1	57	26	2768
2014	Provides services to public	19	29	16	20	15	2	0	49	35	700
2014	Does not provide services to public	17	29	18	19	15	2	0	47	35	2694
2011	Provides services to public	20	33	18	15	11	2	1	55	27	1174
2011	Does not provide services to public	18	33	17	16	13	2	1	53	29	3618
2008	Provides services to public	13	33	21	16	15	1	0	47	32	1299
2008	Does not provide services to public	13	31	20	19	15	2	1	45	34	2923

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	27	14	15	21	2	3	48	37	546
2018	Does not provide services to public	17	25	14	17	23	2	3	43	42	2309
2017	Provides services to public	18	29	15	15	20	2	2	49	36	687
2017	Does not provide services to public	20	22	14	17	20	3	4	45	40	2772
2014	Provides services to public	12	20	17	17	29	3	1	33	49	701
2014	Does not provide services to public	13	20	14	19	29	2	3	35	50	2698
2011	Provides services to public	16	25	15	17	23	1	2	43	42	1173
2011	Does not provide services to public	14	23	14	19	25	2	3	39	46	3618
2008	Provides services to public	12	26	15	19	24	2	2	40	45	1297
2008	Does not provide services to public	12	25	13	20	27	2	1	38	48	2922

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	37	23	11	7	3	0	57	19	548
2018	Does not provide services to public	17	36	23	12	7	5	1	56	20	2310
2017	Provides services to public	21	37	19	11	8	3	0	59	20	687
2017	Does not provide services to public	21	36	20	10	6	5	1	61	17	2770

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	47	35	11	2	3	2	0	84	5	545
2018	Does not provide services to public	43	38	12	3	1	2	1	83	5	2303
2017	Provides services to public	38	38	13	2	4	4	0	80	7	685
2017	Does not provide services to public	43	36	12	3	2	3	1	82	5	2770
2014	Provides services to public	42	34	14	3	3	3	1	80	6	701
2014	Does not provide services to public	41	36	13	4	1	4	1	82	5	2693

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	44	35	12	5	3	1	80	8	542
2018	Does not provide services to public	41	40	11	5	2	1	82	7	2305
2017	Provides services to public	37	43	11	5	3	1	81	8	686
2017	Does not provide services to public	42	40	10	4	2	2	84	6	2765
2014	Provides services to public	37	38	13	7	4	1	76	11	700
2014	Does not provide services to public	39	38	12	5	3	3	80	7	2694
2011	Provides services to public	30	40	16	6	5	3	72	11	1177
2011	Does not provide services to public	30	41	15	6	4	4	74	10	3621

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	49	33	8	5	4	0	82	9	541
2018	Does not provide services to public	46	36	10	5	3	0	82	8	2307
2017	Provides services to public	42	39	8	5	4	0	82	10	686
2017	Does not provide services to public	47	36	8	4	3	0	84	7	2774
2014	Provides services to public	42	36	9	8	5	0	78	13	699
2014	Does not provide services to public	43	38	11	5	3	1	81	8	2691
2011	Provides services to public	36	38	13	7	5	1	75	12	1174
2011	Does not provide services to public	37	39	13	6	4	1	77	10	3614
2008	Provides services to public	26	41	14	11	8	0	67	19	1301
2008	Does not provide services to public	26	40	16	10	7	1	67	17	2927

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	41	33	14	5	6	0	74	11	541
2018	Does not provide services to public	37	34	16	7	5	0	71	13	2310
2017	Provides services to public	36	35	15	8	6	0	71	14	685
2017	Does not provide services to public	40	33	15	7	5	0	73	12	2774
2014	Provides services to public	25	34	15	15	12	0	59	26	701
2014	Does not provide services to public	28	35	18	12	7	1	63	19	2697
2011	Provides services to public	26	36	20	11	7	0	62	18	1174
2011	Does not provide services to public	28	36	18	11	5	1	65	16	3623

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	39	35	14	6	5	0	75	11	541
2018	Does not provide services to public	35	36	15	8	5	0	72	13	2292
2017	Provides services to public	36	34	15	9	6	0	71	15	687
2017	Does not provide services to public	39	36	13	8	4	0	75	12	2769
2014	Provides services to public	23	36	14	17	9	0	59	26	701
2014	Does not provide services to public	26	37	18	13	6	1	63	19	2694
2011	Provides services to public	25	36	18	14	7	0	61	21	1172
2011	Does not provide services to public	27	38	17	12	5	1	66	17	3622
2008	Provides services to public	20	38	16	16	10	0	59	26	1297
2008	Does not provide services to public	19	39	18	15	8	0	58	24	2925

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	36	24	20	10	8	2	0	61	18	546
2018	Does not provide services to public	31	30	20	9	6	3	1	63	16	2312
2017	Provides services to public	35	25	21	8	7	3	0	62	16	686
2017	Does not provide services to public	34	26	19	9	6	5	1	64	16	2772
2014	Provides services to public	27	26	17	11	12	3	3	57	25	701
2014	Does not provide services to public	28	27	20	12	6	5	2	59	20	2697
2011	Provides services to public	30	29	19	10	7	4	1	62	18	1174
2011	Does not provide services to public	30	27	18	12	7	4	1	61	20	3625
2008	Provides services to public	21	30	18	15	11	5	1	54	27	1300
2008	Does not provide services to public	20	31	20	14	8	6	1	55	24	2925

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Provides services to public	27	37	36	549
2018	Does not provide services to public	30	39	32	2315
2017	Provides services to public	28	36	35	688
2017	Does not provide services to public	28	41	31	2770
2014	Provides services to public	31	36	33	699
2014	Does not provide services to public	23	45	32	2699
2011	Provides services to public	23	45	31	1180
2011	Does not provide services to public	27	45	28	3622

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Provides services to public	19	25	24	3	24	5	141
2018	Does not provide services to public	18	20	18	6	34	5	620
2017	Provides services to public	23	21	28	7	11	10	196
2017	Does not provide services to public	14	18	19	4	40	4	723
2014	Provides services to public	23	19	24	10	9999	24	194
2014	Does not provide services to public	20	23	30	12	9999	15	613
2011	Provides services to public	26	29	29	8	9999	9	275
2011	Does not provide services to public	20	31	30	7	9999	12	948

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	15	85	547
2018	Does not provide services to public	14	86	2317

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	61	86
2018	Does not provide services to public	59	332

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	55	86
2018	Does not provide services to public	55	332

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	12	86
2018	Does not provide services to public	7	332

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	0	86
2018	Does not provide services to public	0	332

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	86
2018	Does not provide services to public	5	332

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	14	86
2018	Does not provide services to public	3	332

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	86
2018	Does not provide services to public	3	332

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	40	86
2018	Does not provide services to public	42	331

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	39	86
2018	Does not provide services to public	42	331

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	49	86
2018	Does not provide services to public	46	331

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	53	86
2018	Does not provide services to public	36	331

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	45	86
2018	Does not provide services to public	31	331

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	47	86
2018	Does not provide services to public	52	331

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	36	86
2018	Does not provide services to public	30	331

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	86
2018	Does not provide services to public	7	331

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	12	86
2018	Does not provide services to public	9	331

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	38	86
2018	Does not provide services to public	43	331

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	24	86
2018	Does not provide services to public	30	331

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	14	86
2018	Does not provide services to public	15	331

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	52	86
2018	Does not provide services to public	52	332

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	24	86
2018	Does not provide services to public	23	332

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	86
2018	Does not provide services to public	11	332

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	18	86
2018	Does not provide services to public	17	332

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	86
2018	Does not provide services to public	7	332

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	86
2018	Does not provide services to public	4	332

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	7	86
2018	Does not provide services to public	12	332

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	18	86
2018	Does not provide services to public	10	332

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	22	86
2018	Does not provide services to public	28	332

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	14	80
2018	Does not provide services to public	21	319

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	80
2018	Does not provide services to public	11	319

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	80
2018	Does not provide services to public	7	319

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	5	80
2018	Does not provide services to public	6	319

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	80
2018	Does not provide services to public	14	319

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	15	80
2018	Does not provide services to public	9	319

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	25	80
2018	Does not provide services to public	31	319

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	80
2018	Does not provide services to public	9	319

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	44	80
2018	Does not provide services to public	49	319

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	66	80
2018	Does not provide services to public	54	319

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	80
2018	Does not provide services to public	3	319

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	16	80
2018	Does not provide services to public	13	319

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	19	20	10	9	18	6	49	24	547
2018	Does not provide services to public	16	20	20	8	8	24	4	49	23	2318
2017	Provides services to public	16	22	19	8	9	21	6	52	23	686
2017	Does not provide services to public	18	19	16	7	7	25	8	55	21	2774
2014	Provides services to public	16	22	18	8	8	22	5	52	22	699
2014	Does not provide services to public	15	19	18	6	7	29	6	52	19	2697

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	34	30	18	7	5	5	2	68	13	547
2018	Does not provide services to public	29	34	16	8	5	7	0	69	14	2314
2017	Provides services to public	28	35	18	8	5	7	1	67	14	684
2017	Does not provide services to public	32	33	15	6	5	8	1	72	12	2771
2014	Provides services to public	25	29	22	6	6	11	1	62	13	700
2014	Does not provide services to public	27	35	17	6	4	11	1	70	11	2695
2011	Provides services to public	29	38	17	6	3	7	1	72	10	1179
2011	Does not provide services to public	29	39	16	6	3	7	0	73	9	3620

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	9	91	546
2018	Does not provide services to public	6	94	2311

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	46	49
2018	Does not provide services to public	39	146

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	69	49
2018	Does not provide services to public	77	146

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	0	49
2018	Does not provide services to public	0	146

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	49
2018	Does not provide services to public	5	146

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	29	49
2018	Does not provide services to public	22	146

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	21	49
2018	Does not provide services to public	19	146

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	19	49
2018	Does not provide services to public	12	146

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	27	49
2018	Does not provide services to public	35	146

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	37	49
2018	Does not provide services to public	28	146

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	15	49
2018	Does not provide services to public	12	146

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	0	49
2018	Does not provide services to public	0	146

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	20	49
2018	Does not provide services to public	13	146

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	17	49
2018	Does not provide services to public	14	146

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	27	49
2018	Does not provide services to public	23	146

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	22	49
2018	Does not provide services to public	12	146

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	49
2018	Does not provide services to public	6	146

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	55	49
2018	Does not provide services to public	56	146

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	44
2018	Does not provide services to public	14	140

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	0	44
2018	Does not provide services to public	5	140

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	0	44
2018	Does not provide services to public	3	140

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	16	44
2018	Does not provide services to public	18	140

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	44
2018	Does not provide services to public	11	140

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	45	44
2018	Does not provide services to public	25	140

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	49	44
2018	Does not provide services to public	39	140

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	69	44
2018	Does not provide services to public	62	140

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	19	44
2018	Does not provide services to public	15	140

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	21	21	5	5	23	5	58	13	546
2018	Does not provide services to public	19	19	23	3	3	28	5	56	10	2317
2017	Provides services to public	18	23	21	3	3	26	7	60	9	685
2017	Does not provide services to public	19	19	17	3	3	32	7	64	9	2771
2014	Provides services to public	17	19	23	3	3	29	6	57	8	700
2014	Does not provide services to public	16	19	19	3	2	34	6	59	9	2697

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	34	32	20	3	4	6	2	71	8	547
2018	Does not provide services to public	33	34	18	4	2	8	1	73	7	2314
2017	Provides services to public	32	37	14	3	3	10	1	77	6	683
2017	Does not provide services to public	36	34	14	3	2	10	1	79	5	2763
2014	Provides services to public	29	33	19	4	2	12	2	72	6	700
2014	Does not provide services to public	30	34	18	4	2	13	1	74	6	2697
2011	Provides services to public	33	38	16	5	1	7	0	77	6	1177
2011	Does not provide services to public	34	38	14	3	2	9	0	78	6	3616

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	24	28	19	13	15	0	1	52	29	548
2018	Does not provide services to public	23	28	21	13	14	0	1	51	27	2313
2017	Provides services to public	20	27	21	12	18	1	1	48	31	686
2017	Does not provide services to public	24	27	20	14	14	0	1	51	28	2769

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	22	27	26	14	10	0	49	25	548
2018	Does not provide services to public	20	30	26	15	8	0	51	23	2313
2017	Provides services to public	19	30	25	15	9	1	49	25	687
2017	Does not provide services to public	22	32	26	12	7	1	54	19	2768

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	32	24	11	5	0	1	59	16	546
2018	Does not provide services to public	29	34	21	10	5	0	1	63	15	2304
2017	Provides services to public	24	32	22	13	7	1	1	57	20	681
2017	Does not provide services to public	31	33	20	9	5	1	2	66	14	2764

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	26	21	15	12	0	1	52	27	543
2018	Does not provide services to public	24	26	23	14	11	0	1	50	26	2305
2017	Provides services to public	21	27	22	17	11	0	2	49	28	686
2017	Does not provide services to public	27	27	22	13	8	1	2	55	22	2769

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	48	23	11	6	6	0	6	75	13	544
2018	Does not provide services to public	46	27	13	6	4	0	4	76	10	2302
2017	Provides services to public	41	26	13	7	4	1	9	73	12	684
2017	Does not provide services to public	45	27	12	5	3	1	6	78	9	2768

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	35	27	19	9	9	1	1	62	18	545
2018	Does not provide services to public	30	30	20	11	7	0	0	61	18	2311
2017	Provides services to public	27	31	23	10	7	1	1	59	17	683
2017	Does not provide services to public	29	33	22	9	6	0	0	62	16	2764

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	24	41	19	8	6	1	1	66	14	543
2018	Does not provide services to public	28	34	22	9	5	0	1	63	14	2312
2017	Provides services to public	24	34	23	11	6	1	2	59	18	682
2017	Does not provide services to public	31	34	20	8	4	1	2	67	13	2764

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	23	40	21	10	5	1	1	64	15	541
2018	Does not provide services to public	27	34	22	10	5	0	1	62	16	2314
2017	Provides services to public	24	36	23	10	5	1	2	62	15	684
2017	Does not provide services to public	29	35	21	9	4	1	1	65	14	2760

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	30	31	23	9	6	0	1	61	15	538
2018	Does not provide services to public	29	33	22	9	6	0	1	62	16	2309
2017	Provides services to public	29	32	21	9	6	0	1	62	16	684
2017	Does not provide services to public	31	32	20	10	5	1	1	64	15	2760

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	30	34	20	8	6	0	1	64	15	541
2018	Does not provide services to public	33	33	20	10	4	0	1	66	14	2301
2017	Provides services to public	28	35	19	11	5	0	2	65	16	682
2017	Does not provide services to public	33	35	18	8	3	1	1	70	12	2757

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	53	26	11	4	4	2	80	9	537
2018	Does not provide services to public	52	26	12	5	3	1	79	8	2305
2017	Provides services to public	56	23	11	4	3	3	81	8	687
2017	Does not provide services to public	55	26	11	4	2	1	82	6	2769

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	69	16	6	2	2	1	5	89	4	539
2018	Does not provide services to public	72	16	5	2	2	0	3	91	3	2302

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	66	14	7	4	6	1	2	82	10	539
2018	Does not provide services to public	69	14	6	4	4	1	2	86	8	2297
2017	Provides services to public	65	16	8	4	4	0	3	84	8	686
2017	Does not provide services to public	73	12	6	3	3	0	2	87	6	2768

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	48	26	15	6	4	0	75	10	542
2018	Does not provide services to public	48	29	13	5	4	1	78	9	2310
2017	Provides services to public	44	32	13	5	4	2	78	9	683
2017	Does not provide services to public	51	28	11	5	3	1	81	8	2770

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	53	22	11	5	8	1	76	13	536
2018	Does not provide services to public	54	24	11	6	5	1	78	11	2303
2017	Provides services to public	53	23	10	5	6	2	78	11	688
2017	Does not provide services to public	59	21	9	5	4	1	81	9	2770

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	51	12	6	3	2	26	85	7	539
2018	Does not provide services to public	54	15	7	3	1	21	87	4	2298
2017	Provides services to public	49	15	7	3	2	23	84	7	687
2017	Does not provide services to public	56	14	6	2	1	20	88	4	2755

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	65	19	8	3	1	1	3	87	4	541
2018	Does not provide services to public	71	16	5	1	1	0	6	93	2	2304
2017	Provides services to public	66	21	5	2	1	0	5	91	3	679
2017	Does not provide services to public	71	15	4	1	1	1	7	93	2	2754

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	61	19	9	3	5	0	4	83	9	542
2018	Does not provide services to public	67	17	6	4	4	0	3	87	7	2308
2017	Provides services to public	60	19	7	4	5	1	4	83	9	684
2017	Does not provide services to public	62	20	8	4	3	1	3	85	7	2770

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	47	33	13	3	2	2	82	5	542
2018	Does not provide services to public	47	31	14	4	2	1	79	7	2305
2017	Provides services to public	49	29	13	5	2	3	80	7	685
2017	Does not provide services to public	48	32	12	4	2	2	82	6	2765

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	14	32	35	14	5	0	46	19	547
2018	Does not provide services to public	16	34	33	12	4	0	51	17	2319
2017	Provides services to public	11	29	38	15	5	1	41	21	688
2017	Does not provide services to public	13	36	36	12	4	0	49	15	2770

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	7	21	38	22	11	0	0	34	28	543
2018	Does not provide services to public	8	16	41	24	11	0	0	35	24	2299
2017	Provides services to public	7	20	43	22	8	1	1	30	27	685
2017	Does not provide services to public	7	16	39	25	12	0	0	38	23	2766

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	44	12	6	4	1	78	10	540
2018	Does not provide services to public	30	44	13	7	3	3	77	10	2314
2017	Provides services to public	26	45	13	7	5	3	73	13	687
2017	Does not provide services to public	25	45	14	8	4	4	73	12	2768

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	24	37	18	11	8	1	62	19	547
2018	Does not provide services to public	24	38	18	11	7	1	63	18	2320
2017	Provides services to public	16	41	19	13	9	2	59	22	687
2017	Does not provide services to public	21	41	17	12	7	2	63	19	2772

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	30	27	22	10	10	1	0	31	69	548
2018	Does not provide services to public	30	29	17	11	9	2	1	31	69	2322
2017	Provides services to public	30	23	19	10	14	3	1	32	68	685
2017	Does not provide services to public	30	24	19	11	10	5	1	32	68	2775

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	19	376
2018	Does not provide services to public	19	1590
2017	Provides services to public	23	440
2017	Does not provide services to public	19	1745

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	40	376
2018	Does not provide services to public	33	1590
2017	Provides services to public	38	440
2017	Does not provide services to public	36	1745

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	24	376
2018	Does not provide services to public	30	1590
2017	Provides services to public	22	440
2017	Does not provide services to public	21	1745

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	29	376
2018	Does not provide services to public	30	1591
2017	Provides services to public	42	440
2017	Does not provide services to public	35	1745

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	4	376
2018	Does not provide services to public	5	1590
2017	Provides services to public	6	440
2017	Does not provide services to public	5	1745

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	33	376
2018	Does not provide services to public	32	1591

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	39	376
2018	Does not provide services to public	35	1590
2017	Provides services to public	44	440
2017	Does not provide services to public	43	1745

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Provides services to public	5	43	21	9	6	17	357
2018	Does not provide services to public	4	49	16	10	4	17	1526
2017	Provides services to public	7	45	18	9	5	15	433
2017	Does not provide services to public	7	52	18	8	4	11	1705

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	35	65	374
2018	Does not provide services to public	36	64	1579

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	16	23	15	20	19	1	5	42	42	374
2018	Does not provide services to public	12	26	16	19	21	1	5	40	43	1586
2017	Provides services to public	13	24	17	17	20	2	7	41	40	445
2017	Does not provide services to public	14	26	16	16	17	3	8	45	37	1758

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	8	14	15	21	37	2	3	23	61	374
2018	Does not provide services to public	4	16	16	21	37	2	5	21	62	1585
2017	Provides services to public	4	12	11	18	45	3	6	18	70	444
2017	Does not provide services to public	3	11	14	20	42	3	7	16	68	1758

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	43	19	12	9	8	2	7	68	20	544
2018	Does not provide services to public	46	16	12	9	7	2	9	69	18	2318

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Agriculture and Agri-Food Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting