2018 Public Service Employee Survey Results for Transport Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	37	10	20	14	0	56	34	1275
2018	Does not provide services to public	26	44	10	13	6	0	71	19	2334
2017	Provides services to public	18	31	13	19	19	0	49	38	1545
2017	Does not provide services to public	25	38	11	16	9	0	63	26	2340
2014	Provides services to public	18	36	12	18	14	1	55	33	1366
2014	Does not provide services to public	34	39	11	11	5	1	73	16	2084
2011	Provides services to public	24	38	12	14	11	0	62	25	1719
2011	Does not provide services to public	36	38	11	9	5	1	74	15	2397
2008	Provides services to public	29	39	12	12	7	0	69	19	1652
2008	Does not provide services to public	36	39	11	9	4	1	76	14	1973

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	42	37	12	5	4	79	9	1270
2018	Does not provide services to public	40	40	10	7	3	81	9	2323
2017	Provides services to public	40	42	10	5	3	82	8	1545
2017	Does not provide services to public	41	40	10	6	3	81	9	2335
2014	Provides services to public	41	39	10	6	4	80	10	1366
2014	Does not provide services to public	41	41	10	6	3	82	9	2086
2011	Provides services to public	43	36	10	6	4	79	11	1720
2011	Does not provide services to public	43	37	10	7	4	80	11	2398
2008	Provides services to public	40	40	10	7	3	80	10	1653
2008	Does not provide services to public	41	39	10	6	3	80	10	1973

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	48	37	6	5	4	85	9	1261
2018	Does not provide services to public	46	39	7	5	3	86	8	2315
2017	Provides services to public	49	37	7	5	3	85	8	1544
2017	Does not provide services to public	48	37	7	5	3	85	8	2331
2014	Provides services to public	45	37	8	6	4	82	10	1366
2014	Does not provide services to public	48	36	8	5	3	84	8	2085
2011	Provides services to public	49	35	7	5	4	85	9	1721
2011	Does not provide services to public	48	38	6	5	3	85	8	2396
2008	Provides services to public	46	41	6	4	2	87	7	1654
2008	Does not provide services to public	47	40	6	5	2	87	7	1976

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	48	31	9	7	4	0	0	79	11	1274
2018	Does not provide services to public	48	34	8	6	3	0	0	83	9	2326
2017	Provides services to public	44	33	10	7	6	0	0	78	13	1544
2017	Does not provide services to public	47	33	9	6	3	0	1	81	10	2331
2014	Provides services to public	35	36	11	11	6	1	1	71	17	1362
2014	Does not provide services to public	43	34	10	7	5	1	1	77	13	2084
2011	Provides services to public	35	37	11	9	7	0	0	73	16	1717
2011	Does not provide services to public	43	33	9	9	5	0	1	77	14	2402

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	34	38	14	8	6	72	14	1269
2018	Does not provide services to public	34	42	12	7	4	76	12	2319
2017	Provides services to public	32	44	11	7	6	76	13	1546
2017	Does not provide services to public	33	44	11	7	5	77	12	2335
2014	Provides services to public	29	41	13	9	9	70	17	1364
2014	Does not provide services to public	33	44	10	8	4	77	12	2086
2011	Provides services to public	32	38	12	10	9	70	19	1714
2011	Does not provide services to public	34	40	11	8	6	74	14	2401
2008	Provides services to public	35	40	11	8	6	74	15	1644
2008	Does not provide services to public	36	41	10	8	5	77	13	1966

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	24	33	20	11	11	0	58	22	1272
2018	Does not provide services to public	33	36	16	9	6	0	70	15	2332
2017	Provides services to public	24	36	18	11	10	1	61	21	1546
2017	Does not provide services to public	29	39	14	11	6	0	69	17	2338
2014	Provides services to public	18	36	18	14	13	1	55	27	1365
2014	Does not provide services to public	30	35	15	12	8	0	66	20	2086
2011	Provides services to public	18	32	19	15	16	0	50	31	1717
2011	Does not provide services to public	26	36	16	11	9	0	63	21	2400

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	39	16	13	7	64	19	1273
2018	Does not provide services to public	29	40	15	10	5	69	15	2330
2017	Provides services to public	26	40	16	12	6	66	18	1542
2017	Does not provide services to public	28	42	13	11	5	70	17	2337

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	37	42	12	6	3	1	79	9	1269
2018	Does not provide services to public	44	43	8	4	1	0	87	6	2334
2017	Provides services to public	34	41	13	7	5	0	75	12	1543
2017	Does not provide services to public	41	40	9	7	3	0	81	10	2335
2014	Provides services to public	32	40	13	8	5	1	73	14	1366
2014	Does not provide services to public	42	39	11	5	3	0	82	7	2085
2011	Provides services to public	33	38	11	9	8	1	71	17	1717
2011	Does not provide services to public	40	41	11	5	3	0	81	8	2400
2008	Provides services to public	38	37	11	7	5	1	76	13	1652
2008	Does not provide services to public	44	39	9	4	3	1	84	7	1973

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	27	38	16	10	9	65	20	1266
2018	Does not provide services to public	35	39	13	8	5	74	13	2326
2017	Provides services to public	27	38	14	11	10	64	21	1543
2017	Does not provide services to public	32	38	14	9	6	70	16	2335

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	52	34	9	4	2	85	6	1258
2018	Does not provide services to public	49	36	10	3	2	85	5	2314
2017	Provides services to public	51	34	9	3	3	85	6	1543
2017	Does not provide services to public	50	35	9	4	2	85	5	2334
2014	Provides services to public	57	28	8	3	3	86	6	1365
2014	Does not provide services to public	62	28	7	2	1	89	3	2084
2011	Provides services to public	55	30	8	4	3	85	7	1720
2011	Does not provide services to public	58	31	7	3	1	89	4	2398

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	38	15	11	8	66	20	1263
2018	Does not provide services to public	35	39	14	8	4	74	13	2320
2017	Provides services to public	25	43	13	11	7	68	18	1541
2017	Does not provide services to public	32	42	11	9	5	75	13	2330
2014	Provides services to public	19	41	13	15	11	61	26	1366
2014	Does not provide services to public	30	43	10	10	5	74	16	2086
2011	Provides services to public	25	38	13	13	10	64	23	1717
2011	Does not provide services to public	34	40	11	9	6	74	16	2398

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	30	34	17	10	9	64	20	1265
2018	Does not provide services to public	38	33	15	8	5	72	13	2319
2017	Provides services to public	29	35	16	12	8	64	20	1543
2017	Does not provide services to public	36	35	15	8	5	72	13	2326
2014	Provides services to public	24	36	15	13	12	60	25	1366
2014	Does not provide services to public	36	35	15	8	6	71	14	2085

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	27	34	18	12	9	0	0	61	21	1264
2018	Does not provide services to public	36	36	13	9	5	1	1	73	13	2327
2017	Provides services to public	27	37	16	12	8	0	0	64	20	1544
2017	Does not provide services to public	34	38	14	9	4	0	0	73	13	2330
2014	Provides services to public	24	37	14	14	10	1	0	61	24	1365
2014	Does not provide services to public	36	38	14	8	4	0	0	74	12	2084
2011	Provides services to public	28	38	14	10	9	0	0	67	19	1714
2011	Does not provide services to public	39	38	11	7	3	1	1	78	11	2401

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	41	38	12	5	4	0	79	9	1271
2018	Does not provide services to public	42	39	11	6	2	0	81	8	2331
2017	Provides services to public	39	40	11	5	5	0	79	10	1540
2017	Does not provide services to public	41	38	11	6	3	0	80	9	2332
2014	Provides services to public	37	39	12	6	4	1	77	11	1365
2014	Does not provide services to public	42	39	11	5	3	0	81	8	2084
2011	Provides services to public	40	39	9	8	5	0	79	12	1718
2011	Does not provide services to public	41	40	9	6	4	0	81	10	2401
2008	Provides services to public	42	39	9	6	4	0	82	9	1652
2008	Does not provide services to public	43	41	7	5	3	0	84	9	1974

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	30	33	21	9	7	0	0	63	16	1275
2018	Does not provide services to public	35	34	18	8	5	0	0	69	13	2337
2017	Provides services to public	29	37	19	9	6	0	0	66	15	1545
2017	Does not provide services to public	35	38	16	7	4	1	1	73	11	2340
2014	Provides services to public	23	32	23	12	8	1	1	56	20	1365
2014	Does not provide services to public	32	38	16	8	5	0	1	70	13	2086
2011	Provides services to public	24	33	20	13	10	0	0	57	23	1719
2011	Does not provide services to public	32	36	19	9	4	0	1	68	13	2401
2008	Provides services to public	20	35	24	13	8	0	0	55	21	1654
2008	Does not provide services to public	24	36	21	11	7	0	0	60	18	1974

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	28	35	18	5	1	1	24	41	1271
2018	Does not provide services to public	9	24	38	19	7	1	2	27	34	2329
2017	Provides services to public	12	26	36	15	7	1	2	23	39	1538
2017	Does not provide services to public	9	24	37	17	8	1	3	27	34	2331
2014	Provides services to public	14	30	32	15	6	1	1	21	46	1363
2014	Does not provide services to public	10	25	38	17	6	1	2	24	36	2078
2011	Provides services to public	16	31	32	13	5	1	2	19	48	1717
2011	Does not provide services to public	11	27	35	17	7	0	2	25	39	2397
2008	Provides services to public	12	33	34	14	5	1	2	20	45	1650
2008	Does not provide services to public	10	28	37	17	6	1	2	23	38	1972

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	15	23	28	22	10	2	1	32	39	1269
2018	Does not provide services to public	8	17	29	27	14	3	2	43	27	2325
2017	Provides services to public	12	20	30	20	12	3	3	34	35	1531
2017	Does not provide services to public	8	18	30	22	14	4	4	39	29	2322
2014	Provides services to public	15	22	30	18	9	3	3	29	39	1357
2014	Does not provide services to public	9	17	29	25	14	2	3	42	27	2075
2011	Provides services to public	22	21	25	18	10	1	3	29	45	1714
2011	Does not provide services to public	11	16	26	26	16	2	4	44	28	2393
2008	Provides services to public	15	25	27	18	11	1	2	31	41	1649
2008	Does not provide services to public	8	17	27	27	15	3	3	45	26	1968

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	28	30	16	6	1	1	23	47	1267
2018	Does not provide services to public	15	25	32	16	8	2	2	25	41	2325
2017	Provides services to public	19	25	30	15	7	2	2	23	46	1537
2017	Does not provide services to public	14	26	31	16	8	2	3	25	42	2329
2014	Provides services to public	22	28	28	13	5	2	3	19	52	1357
2014	Does not provide services to public	18	27	31	13	6	2	3	20	47	2077
2011	Provides services to public	20	25	30	14	7	1	3	22	47	1714
2011	Does not provide services to public	19	26	29	15	8	1	3	24	46	2397
2008	Provides services to public	14	25	33	16	8	1	3	25	40	1649
2008	Does not provide services to public	15	24	32	17	8	1	3	26	41	1967

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	7	15	32	31	12	1	1	44	23	1269
2018	Does not provide services to public	8	16	34	27	12	1	1	40	25	2324
2017	Provides services to public	9	15	31	28	14	1	2	43	25	1524
2017	Does not provide services to public	8	18	33	25	13	1	3	39	27	2319
2014	Provides services to public	10	17	32	26	10	2	3	38	29	1354
2014	Does not provide services to public	10	20	34	24	10	1	2	34	31	2072
2011	Provides services to public	11	19	30	25	12	1	3	38	31	1714
2011	Does not provide services to public	9	18	34	24	11	0	2	37	28	2393
2008	Provides services to public	8	16	36	26	12	1	2	38	24	1644
2008	Does not provide services to public	8	21	32	25	11	1	1	37	30	1966

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	23	29	18	8	1	1	26	44	1272
2018	Does not provide services to public	13	21	29	20	11	2	3	33	36	2324
2017	Provides services to public	21	25	27	15	8	2	3	24	48	1536
2017	Does not provide services to public	14	22	28	17	11	3	4	30	40	2321
2014	Provides services to public	26	27	24	12	6	2	2	19	56	1360
2014	Does not provide services to public	17	25	29	16	9	2	3	26	44	2079
2011	Provides services to public	27	25	24	13	8	1	3	21	54	1720
2011	Does not provide services to public	18	21	30	16	10	1	4	28	41	2393
2008	Provides services to public	21	26	28	15	8	1	2	23	48	1648
2008	Does not provide services to public	14	22	30	19	10	1	3	31	38	1967

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	13	18	25	27	13	3	2	41	33	1263
2018	Does not provide services to public	9	19	28	23	15	3	3	40	29	2320
2017	Provides services to public	12	18	24	23	16	4	4	42	32	1536
2017	Does not provide services to public	10	19	27	21	14	5	6	38	32	2327
2014	Provides services to public	12	17	25	25	12	3	4	40	32	1359
2014	Does not provide services to public	7	15	29	25	15	3	5	44	24	2080
2011	Provides services to public	9	14	28	25	16	2	6	44	25	1719
2011	Does not provide services to public	7	14	27	26	18	2	6	47	24	2394
2008	Provides services to public	11	19	28	22	13	2	5	38	32	1648
2008	Does not provide services to public	10	18	27	23	15	3	4	41	30	1971

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	22	28	26	14	6	2	1	21	52	1273
2018	Does not provide services to public	13	24	34	17	8	2	2	26	39	2333
2017	Provides services to public	21	26	29	11	7	3	3	19	50	1536
2017	Does not provide services to public	14	24	33	15	8	3	4	25	40	2328
2014	Provides services to public	27	27	25	11	4	2	2	16	57	1362
2014	Does not provide services to public	15	26	33	14	7	2	3	22	43	2081

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	23	30	21	11	10	3	2	56	22	1269
2018	Does not provide services to public	26	32	17	8	5	7	4	65	15	2326
2017	Provides services to public	25	33	16	10	10	3	2	62	21	1542
2017	Does not provide services to public	29	31	14	8	7	5	6	68	17	2336
2014	Provides services to public	26	33	15	11	10	3	2	62	22	1364
2014	Does not provide services to public	34	28	14	7	8	4	4	68	17	2086

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	39	30	9	12	10	1	69	22	1269
2018	Does not provide services to public	48	29	8	8	5	1	78	14	2318
2017	Provides services to public	42	30	10	9	8	1	72	17	1543
2017	Does not provide services to public	47	30	8	8	6	1	78	14	2335
2014	Provides services to public	40	32	10	8	9	1	73	17	1366
2014	Does not provide services to public	48	28	8	8	7	1	77	15	2086

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	21	23	16	16	11	2	38	36	1265
2018	Does not provide services to public	14	22	20	14	9	17	4	45	29	2323
2017	Provides services to public	11	20	20	17	17	14	2	37	39	1544
2017	Does not provide services to public	15	23	16	14	10	18	4	48	31	2335
2014	Provides services to public	10	19	21	18	19	11	2	34	42	1365
2014	Does not provide services to public	13	23	19	15	13	15	3	44	33	2082

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	42	35	10	9	3	0	78	13	1269
2018	Does not provide services to public	53	31	7	5	3	0	85	8	2324
2017	Provides services to public	38	40	9	8	4	0	79	12	1541
2017	Does not provide services to public	49	34	7	7	3	0	84	10	2334
2014	Provides services to public	37	42	9	8	4	1	79	12	1364
2014	Does not provide services to public	46	36	8	6	3	0	83	9	2082

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	35	39	15	6	3	1	0	75	10	1270
2018	Does not provide services to public	44	39	10	4	2	1	0	84	6	2327

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	38	34	13	7	7	0	0	73	14	1270
2018	Does not provide services to public	43	34	12	7	4	1	0	77	11	2334
2017	Provides services to public	39	35	11	8	6	1	1	75	14	1547
2017	Does not provide services to public	42	33	11	8	4	1	1	77	12	2338
2014	Provides services to public	35	35	13	9	8	1	0	71	17	1366
2014	Does not provide services to public	42	33	11	8	5	1	1	75	14	2085
2011	Provides services to public	30	35	16	10	8	0	0	65	19	1720
2011	Does not provide services to public	36	35	12	10	7	0	0	71	17	2401
2008	Provides services to public	27	35	15	12	11	1	0	62	23	1653
2008	Does not provide services to public	32	35	12	11	8	0	1	68	20	1971

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	44	30	12	6	6	1	0	75	12	1267
2018	Does not provide services to public	50	29	10	5	3	2	1	81	9	2332
2017	Provides services to public	44	32	11	6	5	1	1	77	11	1544
2017	Does not provide services to public	50	28	10	5	3	2	0	81	9	2338
2014	Provides services to public	42	31	11	6	7	2	0	75	14	1365
2014	Does not provide services to public	48	28	11	6	5	2	1	78	11	2085
2011	Provides services to public	37	30	15	10	7	2	0	68	17	1719
2011	Does not provide services to public	42	30	11	8	6	2	1	74	15	2400
2008	Provides services to public	35	30	12	11	9	2	0	67	21	1650
2008	Does not provide services to public	41	30	12	7	7	2	1	73	14	1972

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	40	32	12	9	5	1	0	73	14	1267
2018	Does not provide services to public	46	32	9	8	4	1	0	79	12	2323
2017	Provides services to public	42	33	11	7	6	1	1	76	13	1545
2017	Does not provide services to public	47	31	9	8	4	1	0	79	12	2341
2014	Provides services to public	37	35	10	9	7	1	1	73	16	1366
2014	Does not provide services to public	46	30	10	8	6	0	0	76	14	2084
2011	Provides services to public	32	33	14	10	10	1	0	66	20	1719
2011	Does not provide services to public	40	34	9	10	7	0	0	74	17	2397
2008	Provides services to public	31	32	11	12	12	1	0	64	25	1653
2008	Does not provide services to public	37	34	9	11	8	1	0	72	19	1972

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	53	26	11	4	5	1	80	9	1265
2018	Does not provide services to public	58	25	8	4	3	1	85	7	2329
2017	Provides services to public	54	24	11	4	5	2	80	9	1543
2017	Does not provide services to public	59	24	9	4	3	1	84	7	2339

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	46	28	12	7	6	0	0	75	13	1268
2018	Does not provide services to public	51	28	10	6	5	0	0	79	11	2329
2017	Provides services to public	50	26	10	6	6	0	1	77	12	1543
2017	Does not provide services to public	54	26	10	6	4	0	0	80	10	2332
2014	Provides services to public	45	29	12	6	7	1	0	75	13	1366
2014	Does not provide services to public	51	26	11	7	5	0	0	78	11	2086

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	42	17	11	5	4	3	65	17	248
2018	Does not provide services to public	31	32	15	7	3	5	7	72	11	635
2017	Provides services to public	21	36	16	9	9	3	6	62	20	300
2017	Does not provide services to public	22	38	15	9	4	5	6	68	15	619
2014	Provides services to public	30	29	15	11	9	2	3	62	21	264
2014	Does not provide services to public	28	37	14	7	5	3	6	72	13	593

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	30	20	10	8	5	59	19	1274
2018	Does not provide services to public	34	31	16	7	5	7	70	13	2334
2017	Provides services to public	23	35	18	10	8	6	61	19	1546
2017	Does not provide services to public	29	34	15	8	5	8	69	15	2339
2014	Provides services to public	20	33	17	12	11	7	57	24	1365
2014	Does not provide services to public	28	37	15	7	6	7	70	13	2085
2011	Provides services to public	20	30	19	11	14	6	52	27	1716
2011	Does not provide services to public	28	31	17	10	8	6	62	19	2401

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	29	21	15	13	2	50	28	1270
2018	Does not provide services to public	31	32	18	10	7	3	65	17	2329
2017	Provides services to public	18	32	21	15	13	2	50	28	1547
2017	Does not provide services to public	26	35	17	12	7	3	63	19	2337
2014	Provides services to public	16	30	20	15	17	2	47	32	1364
2014	Does not provide services to public	26	35	18	12	8	3	62	20	2086
2011	Provides services to public	17	26	18	16	21	2	44	38	1719
2011	Does not provide services to public	25	33	16	12	12	2	59	24	2399
2008	Provides services to public	19	28	16	15	20	1	48	36	1652
2008	Does not provide services to public	26	35	15	11	11	2	62	22	1975

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	14	27	23	19	14	3	42	34	1271
2018	Does not provide services to public	22	31	20	13	7	6	56	22	2329
2017	Provides services to public	12	28	22	18	15	4	42	35	1543
2017	Does not provide services to public	18	32	20	14	8	7	54	24	2336
2014	Provides services to public	11	26	22	19	17	5	39	38	1363
2014	Does not provide services to public	17	35	19	15	8	6	56	24	2084
2011	Provides services to public	10	25	20	20	21	4	36	43	1721
2011	Does not provide services to public	15	34	17	16	12	6	52	29	2401
2008	Provides services to public	10	26	19	22	19	4	38	42	1653
2008	Does not provide services to public	14	35	17	16	11	6	53	29	1971

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	14	28	22	21	14	2	42	36	1271
2018	Does not provide services to public	19	34	17	17	9	3	54	28	2333
2017	Provides services to public	13	30	21	17	15	3	45	33	1542
2017	Does not provide services to public	17	32	19	17	10	5	52	28	2336
2014	Provides services to public	12	30	21	18	17	3	43	36	1361
2014	Does not provide services to public	17	34	19	16	11	3	53	27	2086
2011	Provides services to public	11	27	19	20	22	2	39	42	1720
2011	Does not provide services to public	16	35	17	18	12	2	52	31	2401
2008	Provides services to public	12	32	17	20	17	2	44	38	1655
2008	Does not provide services to public	16	38	15	18	11	2	55	30	1971

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	17	40	21	14	6	1	58	21	1274
2018	Does not provide services to public	25	43	18	9	3	2	70	12	2334
2017	Provides services to public	19	38	21	14	7	2	57	21	1543
2017	Does not provide services to public	24	43	17	11	4	2	68	14	2334
2014	Provides services to public	17	38	21	14	9	2	56	23	1366
2014	Does not provide services to public	25	43	16	8	5	2	70	14	2085
2011	Provides services to public	18	36	19	14	12	1	54	27	1717
2011	Does not provide services to public	26	43	15	10	5	2	70	15	2401

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	29	39	16	8	5	2	1	70	13	1274
2018	Does not provide services to public	33	37	14	9	4	2	1	72	14	2334
2017	Provides services to public	33	39	13	7	5	3	1	74	13	1537
2017	Does not provide services to public	36	38	11	8	3	3	1	76	12	2332
2014	Provides services to public	34	38	12	7	6	3	1	75	13	1366
2014	Does not provide services to public	39	37	11	6	4	3	1	78	11	2082
2011	Provides services to public	31	34	12	10	7	4	1	69	19	1719
2011	Does not provide services to public	37	31	11	8	6	5	1	73	15	2402
2008	Provides services to public	30	33	14	10	9	3	1	66	20	1651
2008	Does not provide services to public	34	34	11	9	6	4	1	72	16	1973

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	39	20	8	6	1	0	65	14	1270
2018	Does not provide services to public	29	38	21	6	3	2	0	69	9	2326

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	28	20	12	14	7	1	50	28	1268
2018	Does not provide services to public	20	23	22	12	10	11	3	49	25	2333
2017	Provides services to public	19	29	19	12	11	7	2	53	26	1541
2017	Does not provide services to public	17	23	19	13	10	13	5	49	29	2334
2014	Provides services to public	17	28	17	13	15	9	2	50	31	1366
2014	Does not provide services to public	17	21	20	13	13	12	4	45	31	2085
2011	Provides services to public	15	23	20	14	15	10	2	44	34	1720
2011	Does not provide services to public	15	21	18	14	14	15	4	44	34	2403

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	31	18	18	14	2	0	50	32	1272
2018	Does not provide services to public	24	33	18	12	9	4	0	59	22	2332
2017	Provides services to public	16	30	19	18	13	3	0	48	32	1544
2017	Does not provide services to public	23	31	17	14	11	4	1	57	26	2334
2014	Provides services to public	18	33	18	14	14	3	0	53	29	1365
2014	Does not provide services to public	27	34	16	12	9	3	1	62	21	2085
2011	Provides services to public	18	32	17	16	16	2	0	51	32	1720
2011	Does not provide services to public	28	34	13	12	11	2	0	64	23	2397
2008	Provides services to public	21	33	17	13	14	1	1	55	27	1652
2008	Does not provide services to public	27	36	15	11	8	2	0	65	19	1975

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	17	28	19	14	19	2	1	46	34	1272
2018	Does not provide services to public	23	30	16	13	13	3	2	56	27	2327
2017	Provides services to public	16	29	17	16	17	2	2	47	35	1542
2017	Does not provide services to public	20	28	15	15	15	4	3	51	32	2335
2014	Provides services to public	14	26	18	14	22	3	3	42	39	1366
2014	Does not provide services to public	21	25	15	16	18	3	2	49	35	2084
2011	Provides services to public	12	24	17	17	27	2	2	37	45	1721
2011	Does not provide services to public	17	28	15	16	20	2	2	47	37	2397
2008	Provides services to public	12	28	16	18	22	1	2	42	41	1653
2008	Does not provide services to public	17	32	14	14	19	2	2	51	34	1973

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	36	25	12	8	2	1	55	20	1272
2018	Does not provide services to public	25	38	21	8	4	4	0	65	13	2331
2017	Provides services to public	18	34	25	11	8	3	0	54	20	1544
2017	Does not provide services to public	23	39	18	10	5	4	1	65	16	2337

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	36	35	17	5	2	4	1	75	7	1268
2018	Does not provide services to public	40	34	15	3	2	6	0	79	5	2333
2017	Provides services to public	33	37	19	4	3	4	0	73	7	1539
2017	Does not provide services to public	36	35	15	4	2	7	1	77	6	2337
2014	Provides services to public	36	35	16	4	2	5	1	76	7	1366
2014	Does not provide services to public	41	33	14	4	2	6	0	79	6	2085

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	36	39	14	5	3	3	78	8	1272
2018	Does not provide services to public	42	37	13	4	2	2	81	6	2331
2017	Provides services to public	34	43	14	4	3	2	78	7	1544
2017	Does not provide services to public	37	41	12	5	2	3	80	7	2335
2014	Provides services to public	32	40	15	6	3	3	75	9	1366
2014	Does not provide services to public	41	36	13	4	3	3	80	7	2085
2011	Provides services to public	26	38	17	8	7	3	67	16	1721
2011	Does not provide services to public	35	39	13	6	5	3	76	11	2401

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	42	37	11	5	4	1	79	9	1261
2018	Does not provide services to public	52	35	9	3	2	0	87	5	2325
2017	Provides services to public	41	38	10	6	5	0	79	11	1545
2017	Does not provide services to public	47	38	8	4	2	0	86	6	2334
2014	Provides services to public	40	39	10	6	5	0	79	11	1365
2014	Does not provide services to public	51	34	9	4	3	0	85	7	2086
2011	Provides services to public	34	37	12	8	9	0	71	18	1718
2011	Does not provide services to public	44	36	10	5	4	0	81	9	2399
2008	Provides services to public	32	40	12	8	7	0	72	16	1655
2008	Does not provide services to public	39	39	11	6	5	0	79	11	1972

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	32	16	9	8	0	66	18	1264
2018	Does not provide services to public	43	31	15	6	4	1	75	10	2331
2017	Provides services to public	31	33	16	10	9	1	65	19	1541
2017	Does not provide services to public	37	34	15	7	5	1	72	12	2337
2014	Provides services to public	28	32	17	11	11	1	60	22	1366
2014	Does not provide services to public	38	36	14	7	4	0	75	11	2085
2011	Provides services to public	26	30	18	12	14	0	56	25	1714
2011	Does not provide services to public	38	33	15	7	6	0	72	13	2401

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	31	35	17	10	7	0	65	18	1266
2018	Does not provide services to public	41	34	14	7	4	0	75	11	2317
2017	Provides services to public	28	36	16	11	8	1	64	19	1543
2017	Does not provide services to public	37	36	14	9	4	0	73	13	2339
2014	Provides services to public	26	34	16	13	10	1	61	23	1365
2014	Does not provide services to public	37	37	15	6	4	0	75	11	2086
2011	Provides services to public	26	31	15	14	14	0	57	28	1717
2011	Does not provide services to public	37	36	13	8	6	0	73	14	2401
2008	Provides services to public	28	36	14	13	9	0	64	22	1655
2008	Does not provide services to public	38	38	10	8	5	0	77	13	1974

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	32	28	18	11	8	2	1	61	20	1269
2018	Does not provide services to public	35	26	17	11	6	3	0	64	18	2336
2017	Provides services to public	29	29	19	10	8	4	1	61	19	1543
2017	Does not provide services to public	33	28	18	10	7	4	1	64	18	2336
2014	Provides services to public	28	28	19	10	10	3	1	60	21	1366
2014	Does not provide services to public	36	27	16	10	6	4	1	66	17	2086
2011	Provides services to public	29	25	18	11	11	4	1	57	24	1718
2011	Does not provide services to public	35	26	16	10	8	4	0	64	19	2401
2008	Provides services to public	29	28	17	12	8	5	1	60	22	1652
2008	Does not provide services to public	34	29	15	10	7	4	2	66	18	1973

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Provides services to public	20	43	36	1272
2018	Does not provide services to public	30	34	36	2339
2017	Provides services to public	22	44	34	1542
2017	Does not provide services to public	31	34	35	2338
2014	Provides services to public	26	42	32	1366
2014	Does not provide services to public	30	35	35	2082
2011	Provides services to public	25	40	35	1719
2011	Does not provide services to public	32	36	33	2402

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Provides services to public	24	25	26	12	4	8	256
2018	Does not provide services to public	12	29	36	5	10	8	707
2017	Provides services to public	25	25	28	9	6	7	331
2017	Does not provide services to public	16	33	32	3	10	6	727
2014	Provides services to public	26	29	22	16	9999	8	358
2014	Does not provide services to public	14	39	29	6	9999	11	637
2011	Provides services to public	24	25	27	14	9999	10	422
2011	Does not provide services to public	16	34	33	8	9999	10	768

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	18	82	1274
2018	Does not provide services to public	12	88	2342

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	55	222
2018	Does not provide services to public	52	297

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	54	222
2018	Does not provide services to public	60	297

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	222
2018	Does not provide services to public	6	297

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	222
2018	Does not provide services to public	4	297

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	16	222
2018	Does not provide services to public	3	297

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	4	222
2018	Does not provide services to public	6	297

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	39	221
2018	Does not provide services to public	36	296

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	41	221
2018	Does not provide services to public	40	296

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	49	221
2018	Does not provide services to public	50	296

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	42	221
2018	Does not provide services to public	36	296

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	41	221
2018	Does not provide services to public	35	296

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	51	221
2018	Does not provide services to public	59	296

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	30	221
2018	Does not provide services to public	31	296

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	221
2018	Does not provide services to public	10	296

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	221
2018	Does not provide services to public	8	296

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	48	221
2018	Does not provide services to public	39	296

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	24	221
2018	Does not provide services to public	24	296

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	16	221
2018	Does not provide services to public	11	296

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	60	221
2018	Does not provide services to public	55	297

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	27	221
2018	Does not provide services to public	24	297

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	221
2018	Does not provide services to public	9	297

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	23	221
2018	Does not provide services to public	12	297

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	7	221
2018	Does not provide services to public	6	297

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	221
2018	Does not provide services to public	5	297

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	16	221
2018	Does not provide services to public	14	297

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	221
2018	Does not provide services to public	14	297

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	24	221
2018	Does not provide services to public	23	297

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	12	203
2018	Does not provide services to public	9	281

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	18	203
2018	Does not provide services to public	20	281

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	7	203
2018	Does not provide services to public	6	281

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	203
2018	Does not provide services to public	8	281

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	203
2018	Does not provide services to public	12	281

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	203
2018	Does not provide services to public	10	281

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	7	203
2018	Does not provide services to public	18	281

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	203
2018	Does not provide services to public	11	281

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	203
2018	Does not provide services to public	9	281

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	29	203
2018	Does not provide services to public	30	281

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	203
2018	Does not provide services to public	9	281

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	41	203
2018	Does not provide services to public	48	281

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	52	203
2018	Does not provide services to public	53	281

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	203
2018	Does not provide services to public	15	281

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	16	20	24	8	9	19	4	47	22	1269
2018	Does not provide services to public	17	16	22	6	5	28	6	51	16	2332
2017	Provides services to public	15	21	21	7	9	21	6	50	22	1542
2017	Does not provide services to public	15	17	19	6	6	29	9	52	18	2339
2014	Provides services to public	13	19	21	7	11	23	6	45	26	1365
2014	Does not provide services to public	17	16	19	6	6	28	8	52	18	2085

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	27	34	18	8	7	6	0	65	16	1267
2018	Does not provide services to public	31	30	19	5	4	10	1	69	10	2334
2017	Provides services to public	26	33	19	7	7	8	1	64	15	1542
2017	Does not provide services to public	27	31	18	6	4	13	2	67	12	2333
2014	Provides services to public	22	32	21	7	8	9	1	60	16	1365
2014	Does not provide services to public	27	28	19	6	4	14	2	65	11	2084
2011	Provides services to public	26	35	19	7	6	6	0	65	14	1715
2011	Does not provide services to public	31	37	15	5	4	8	0	74	9	2402

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	9	91	1274
2018	Does not provide services to public	6	94	2331

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	34	110
2018	Does not provide services to public	46	129

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	72	110
2018	Does not provide services to public	79	129

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	4	110
2018	Does not provide services to public	9	129

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	110
2018	Does not provide services to public	5	129

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	110
2018	Does not provide services to public	6	129

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	109
2018	Does not provide services to public	19	130

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	15	109
2018	Does not provide services to public	24	130

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	22	109
2018	Does not provide services to public	36	130

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	28	109
2018	Does not provide services to public	32	130

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	5	109
2018	Does not provide services to public	9	130

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	109
2018	Does not provide services to public	17	130

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	109
2018	Does not provide services to public	9	130

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	32	109
2018	Does not provide services to public	17	130

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	35	110
2018	Does not provide services to public	37	130

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	16	110
2018	Does not provide services to public	16	130

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	5	110
2018	Does not provide services to public	5	130

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	25	110
2018	Does not provide services to public	15	130

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	14	110
2018	Does not provide services to public	6	130

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	7	110
2018	Does not provide services to public	10	130

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	110
2018	Does not provide services to public	10	130

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	39	110
2018	Does not provide services to public	44	130

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	94
2018	Does not provide services to public	16	122

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	94
2018	Does not provide services to public	6	122

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	94
2018	Does not provide services to public	9	122

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	24	94
2018	Does not provide services to public	23	122

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	5	94
2018	Does not provide services to public	8	122

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	36	94
2018	Does not provide services to public	40	122

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	66	94
2018	Does not provide services to public	57	122

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	94
2018	Does not provide services to public	15	122

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	17	19	28	3	5	24	5	50	12	1265
2018	Does not provide services to public	19	15	23	3	2	31	6	55	8	2337
2017	Provides services to public	16	20	24	4	4	27	7	53	11	1546
2017	Does not provide services to public	16	16	19	2	2	36	8	58	7	2339
2014	Provides services to public	14	16	23	3	5	30	8	49	14	1364
2014	Does not provide services to public	17	14	20	2	3	36	8	56	9	2083

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	27	31	22	5	4	10	1	65	10	1268
2018	Does not provide services to public	32	28	20	4	2	13	1	70	7	2331
2017	Provides services to public	28	33	20	4	3	11	2	69	8	1542
2017	Does not provide services to public	29	30	18	3	2	17	2	72	6	2337
2014	Provides services to public	24	28	21	4	5	15	3	64	11	1363
2014	Does not provide services to public	29	28	19	3	2	18	2	70	6	2083
2011	Provides services to public	29	37	17	5	4	7	0	71	10	1720
2011	Does not provide services to public	37	33	14	3	2	11	0	78	6	2402

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	23	23	15	18	1	43	34	1269
2018	Does not provide services to public	22	25	22	13	16	1	48	29	2335
2017	Provides services to public	27	26	20	11	13	2	54	25	1538
2017	Does not provide services to public	28	27	19	12	11	2	57	23	2331

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	14	27	29	16	13	0	41	30	1275
2018	Does not provide services to public	17	28	28	16	10	1	45	26	2335
2017	Provides services to public	16	26	25	18	14	1	42	32	1542
2017	Does not provide services to public	18	29	27	16	9	1	48	25	2332

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	23	31	25	12	7	0	1	55	20	1266
2018	Does not provide services to public	22	31	25	12	8	0	1	54	20	2329
2017	Provides services to public	24	30	21	13	8	1	2	56	22	1540
2017	Does not provide services to public	22	31	24	13	8	1	1	54	21	2328

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	17	26	22	17	16	1	1	44	33	1270
2018	Does not provide services to public	21	26	24	16	11	1	1	48	27	2328
2017	Provides services to public	19	21	21	18	19	1	2	41	38	1543
2017	Does not provide services to public	20	25	22	18	12	1	2	47	31	2331

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	48	27	13	4	3	0	4	79	7	1266
2018	Does not provide services to public	44	26	14	6	4	1	5	75	10	2327
2017	Provides services to public	45	27	12	4	4	1	8	79	9	1539
2017	Does not provide services to public	42	28	13	6	4	1	7	76	10	2323

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	34	29	21	8	8	0	1	63	16	1271
2018	Does not provide services to public	31	29	21	11	7	0	1	61	17	2336
2017	Provides services to public	33	32	18	9	6	1	1	67	15	1541
2017	Does not provide services to public	29	31	21	12	6	0	1	61	18	2332

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	36	26	12	5	0	1	57	17	1269
2018	Does not provide services to public	26	37	21	8	5	1	1	65	13	2331
2017	Provides services to public	25	33	21	12	6	1	1	60	18	1538
2017	Does not provide services to public	29	35	21	10	4	1	1	65	14	2328

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	33	25	16	7	1	1	52	23	1271
2018	Does not provide services to public	21	33	25	13	6	1	1	55	19	2334
2017	Provides services to public	20	30	24	15	9	1	1	51	24	1539
2017	Does not provide services to public	21	34	24	13	6	1	1	56	20	2328

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	22	33	21	14	8	1	1	56	22	1267
2018	Does not provide services to public	24	34	22	12	7	0	1	58	19	2328
2017	Provides services to public	24	32	20	13	9	1	1	58	22	1541
2017	Does not provide services to public	25	34	22	11	7	0	1	60	18	2331

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	22	30	23	15	9	0	1	53	24	1262
2018	Does not provide services to public	26	32	24	11	6	0	1	59	17	2326
2017	Provides services to public	22	30	22	14	9	1	2	54	24	1541
2017	Does not provide services to public	28	34	21	10	4	1	2	64	14	2326

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	51	25	13	4	5	2	78	9	1264
2018	Does not provide services to public	53	26	12	5	3	2	80	7	2315
2017	Provides services to public	51	25	11	6	4	2	79	10	1541
2017	Does not provide services to public	55	24	12	4	2	2	81	7	2335

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	66	17	7	3	2	1	5	88	5	1261
2018	Does not provide services to public	69	16	6	2	2	1	5	90	4	2327

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	63	16	8	5	4	1	2	82	9	1265
2018	Does not provide services to public	71	14	5	3	3	1	3	89	6	2327
2017	Provides services to public	66	16	7	4	4	1	2	84	8	1544
2017	Does not provide services to public	73	11	6	3	3	0	3	88	6	2330

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	51	28	12	5	3	1	79	9	1271
2018	Does not provide services to public	56	26	10	3	3	2	84	6	2338
2017	Provides services to public	50	30	11	4	3	2	82	7	1536
2017	Does not provide services to public	59	25	9	3	2	2	86	5	2334

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	53	22	12	6	6	0	1	75	12	1267
2018	Does not provide services to public	58	20	11	5	4	0	2	80	9	2328
2017	Provides services to public	56	22	9	5	5	1	2	80	11	1539
2017	Does not provide services to public	63	19	8	5	4	0	2	83	8	2334

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	52	10	4	3	1	30	89	5	1257
2018	Does not provide services to public	51	13	6	1	1	27	88	3	2323
2017	Provides services to public	51	12	5	2	1	28	88	5	1540
2017	Does not provide services to public	55	12	5	2	1	25	89	4	2331

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	49	27	14	3	3	0	4	79	6	1262
2018	Does not provide services to public	67	19	6	2	1	0	6	91	3	2328
2017	Provides services to public	53	26	11	4	2	1	4	83	6	1530
2017	Does not provide services to public	69	16	5	2	0	1	7	92	2	2324

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	68	17	6	3	3	1	3	88	5	1268
2018	Does not provide services to public	69	15	5	3	3	1	4	88	6	2334
2017	Provides services to public	68	18	6	3	2	1	3	89	5	1539
2017	Does not provide services to public	69	16	6	3	2	0	4	89	5	2333

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	48	32	11	4	2	2	82	6	1270
2018	Does not provide services to public	47	30	14	4	2	3	80	6	2328
2017	Provides services to public	53	30	10	4	2	2	84	6	1537
2017	Does not provide services to public	52	29	13	3	2	2	82	5	2335

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	32	38	14	5	0	43	18	1276
2018	Does not provide services to public	15	35	36	11	4	0	49	14	2340
2017	Provides services to public	11	31	37	13	6	1	43	19	1545
2017	Does not provide services to public	12	34	39	11	4	0	46	15	2341

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	9	21	39	21	9	31	30	1266
2018	Does not provide services to public	8	17	37	25	12	38	25	2323
2017	Provides services to public	8	18	39	24	10	34	27	1539
2017	Does not provide services to public	6	18	40	23	12	35	24	2334

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	23	39	22	8	5	3	64	13	1267
2018	Does not provide services to public	24	38	20	9	4	5	66	13	2335
2017	Provides services to public	17	35	23	10	8	7	56	19	1543
2017	Does not provide services to public	16	33	21	13	7	10	55	22	2339

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	36	20	14	9	2	57	23	1270
2018	Does not provide services to public	25	37	19	10	6	3	64	16	2338
2017	Provides services to public	17	36	21	15	9	2	55	24	1543
2017	Does not provide services to public	17	41	19	13	7	3	60	21	2332

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	26	21	13	12	2	1	27	73	1276
2018	Does not provide services to public	31	26	19	10	10	2	1	32	68	2336
2017	Provides services to public	34	27	17	8	7	6	1	36	64	1547
2017	Does not provide services to public	38	25	17	8	6	5	1	40	60	2339

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	12	920
2018	Does not provide services to public	17	1557
2017	Provides services to public	9	909
2017	Does not provide services to public	16	1318

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	35	920
2018	Does not provide services to public	31	1557
2017	Provides services to public	22	909
2017	Does not provide services to public	23	1318

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	22	920
2018	Does not provide services to public	16	1557
2017	Provides services to public	8	909
2017	Does not provide services to public	11	1318

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	62	920
2018	Does not provide services to public	57	1557
2017	Provides services to public	60	909
2017	Does not provide services to public	56	1318

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	4	920
2018	Does not provide services to public	5	1557
2017	Provides services to public	4	909
2017	Does not provide services to public	6	1318

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	33	920
2018	Does not provide services to public	28	1557

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	25	920
2018	Does not provide services to public	28	1558
2017	Provides services to public	33	909
2017	Does not provide services to public	32	1318

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Provides services to public	11	39	16	11	4	19	860
2018	Does not provide services to public	12	45	16	9	4	13	1475
2017	Provides services to public	15	51	16	7	3	8	888
2017	Does not provide services to public	17	53	16	6	2	6	1285

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	25	75	913
2018	Does not provide services to public	27	73	1547

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	7	15	19	18	31	2	8	25	54	917
2018	Does not provide services to public	8	17	18	18	29	2	8	27	53	1552
2017	Provides services to public	8	17	22	14	23	3	13	29	44	916
2017	Does not provide services to public	9	21	17	17	21	2	14	35	45	1327

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	5	10	17	18	42	2	6	16	66	917
2018	Does not provide services to public	4	10	15	17	40	3	11	16	66	1548
2017	Provides services to public	4	11	18	16	34	4	12	18	60	918
2017	Does not provide services to public	3	11	15	16	33	4	18	18	62	1328

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	42	14	14	9	11	2	8	63	22	1270
2018	Does not provide services to public	41	16	14	10	10	1	7	63	22	2336

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Transport Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting

Question 50m. Please indicate the nature of the harassment you experienced. Other