2018 Public Service Employee Survey Results for Case Processing Centre- Mississauga

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	45	10	14	6	1	70	20	161510
2018	Immigration, Refugees and Citizenship Canada	29	45	9	12	4	0	74	17	4244
2018	Operations	27	45	9	14	5	0	72	19	2077
2018	Centralized network	38	41	7	12	3	0	79	14	653
2018	Case Processing Centre- Mississauga	39	40	4	15	2	0	78	17	85

Question 2. My job is a good fit with my interests.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	39	11	6	3	80	10	161032
2018	Immigration, Refugees and Citizenship Canada	39	39	11	7	4	78	11	4219
2018	Operations	37	39	12	7	4	76	12	2064
2018	Centralized network	36	36	15	8	5	72	13	645
2018	Case Processing Centre- Mississauga	21	49	7	13	9	70	23	85

Question 3. My job is a good fit with my skills.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	45	38	8	6	3	84	9	160117
2018	Immigration, Refugees and Citizenship Canada	42	38	9	6	5	80	11	4205
2018	Operations	39	38	9	7	6	78	13	2056
2018	Centralized network	38	39	11	6	6	77	12	649
2018	Case Processing Centre- Mississauga	25	46	5	9	15	72	24	84

Question 4. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	33	11	8	5	0	76	13	161141
2018	Immigration, Refugees and Citizenship Canada	43	32	11	8	5	0	76	13	4234
2018	Operations	37	33	13	10	6	0	71	16	2071
2018	Centralized network	37	33	15	8	7	0	71	14	649
2018	Case Processing Centre- Mississauga	31	29	16	8	14	1	61	23	84

Question 5. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	34	42	12	8	5	0	75	13	160671
2018	Immigration, Refugees and Citizenship Canada	36	41	11	7	5	0	78	11	4218
2018	Operations	36	41	11	7	5	0	77	12	2067
2018	Centralized network	38	39	11	6	5	0	78	11	648
2018	Case Processing Centre- Mississauga	28	37	13	9	12	1	66	21	84

Question 6. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	26	34	17	13	10	0	60	23	161141
2018	Immigration, Refugees and Citizenship Canada	29	35	16	12	8	0	64	20	4223
2018	Operations	24	34	17	14	10	0	59	24	2067
2018	Centralized network	26	32	15	16	11	0	59	27	649
2018	Case Processing Centre- Mississauga	27	18	16	18	20	1	46	39	85

Question 7. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	41	13	11	5	71	16	161312
2018	Immigration, Refugees and Citizenship Canada	36	40	12	9	4	76	13	4230
2018	Operations	36	39	11	9	4	75	13	2068
2018	Centralized network	43	38	9	7	2	81	9	650
2018	Case Processing Centre- Mississauga	39	40	10	6	6	79	12	85

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	43	40	9	5	2	84	7	161313
2018	Immigration, Refugees and Citizenship Canada	50	37	7	4	2	87	6	4229
2018	Operations	50	36	7	4	2	87	6	2065
2018	Centralized network	55	34	6	3	2	89	5	643
2018	Case Processing Centre- Mississauga	55	24	12	5	4	79	9	83

Question 9. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	37	14	11	9	66	20	160988
2018	Immigration, Refugees and Citizenship Canada	33	36	13	10	7	69	18	4215
2018	Operations	30	34	15	12	9	64	21	2056
2018	Centralized network	29	33	17	11	10	62	21	642
2018	Case Processing Centre- Mississauga	26	29	16	8	22	54	30	83

Question 10. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	50	35	9	3	2	85	5	160125
2018	Immigration, Refugees and Citizenship Canada	52	34	8	4	2	86	6	4199
2018	Operations	52	34	8	3	3	86	6	2045
2018	Centralized network	58	30	7	3	2	88	5	639
2018	Case Processing Centre- Mississauga	47	26	15	7	7	72	13	82

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	38	14	12	9	0	65	21	160686
2018	Immigration, Refugees and Citizenship Canada	31	36	15	11	7	0	67	18	4208
2018	Operations	27	34	15	13	9	0	62	23	2059
2018	Centralized network	29	32	17	12	10	1	61	22	641
2018	Case Processing Centre- Mississauga	26	21	20	16	18	0	47	33	83

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	34	16	10	8	66	18	160340
2018	Immigration, Refugees and Citizenship Canada	36	33	16	9	6	69	15	4207
2018	Operations	32	32	16	11	8	65	19	2056
2018	Centralized network	33	28	19	13	7	61	20	643
2018	Case Processing Centre- Mississauga	24	24	23	17	12	48	29	83

Question 13. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	37	15	11	7	0	67	18	160685
2018	Immigration, Refugees and Citizenship Canada	34	36	15	9	5	0	71	14	4200
2018	Operations	31	36	16	10	6	0	67	16	2054
2018	Centralized network	35	36	16	8	4	0	71	12	642
2018	Case Processing Centre- Mississauga	31	27	22	12	6	1	59	19	83

Question 14. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	39	11	6	3	0	80	9	161156
2018	Immigration, Refugees and Citizenship Canada	44	37	11	5	3	0	81	8	4227
2018	Operations	42	38	11	5	4	0	80	9	2063
2018	Centralized network	47	33	12	3	4	0	81	7	643
2018	Case Processing Centre- Mississauga	34	33	14	10	8	1	68	18	83

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	32	17	8	5	1	70	13	161699
2018	Immigration, Refugees and Citizenship Canada	42	31	15	7	4	1	74	11	4248
2018	Operations	42	29	15	7	5	1	73	12	2075
2018	Centralized network	58	25	12	3	2	1	84	4	650
2018	Case Processing Centre- Mississauga	43	29	17	6	6	0	72	11	84

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	11	26	35	18	8	1	1	27	37	161147
2018	Immigration, Refugees and Citizenship Canada	11	26	33	18	9	1	2	28	38	4224
2018	Operations	11	27	32	18	10	1	1	29	39	2064
2018	Centralized network	9	23	31	20	14	1	3	35	33	649
2018	Case Processing Centre- Mississauga	15	23	32	18	9	0	3	27	40	84

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	12	20	28	23	13	2	2	37	33	160571
2018	Immigration, Refugees and Citizenship Canada	10	17	28	24	16	3	2	42	28	4210
2018	Operations	11	19	28	22	15	3	2	39	32	2056
2018	Centralized network	9	16	26	21	20	5	4	45	27	647
2018	Case Processing Centre- Mississauga	12	20	20	26	15	5	3	44	34	84

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	24	29	17	9	2	3	26	43	160643
2018	Immigration, Refugees and Citizenship Canada	10	20	30	20	12	3	4	35	33	4208
2018	Operations	10	18	28	22	13	4	5	39	30	2052
2018	Centralized network	6	12	24	25	20	6	7	52	21	646
2018	Case Processing Centre- Mississauga	11	17	27	17	16	6	7	38	32	83

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	8	16	32	27	14	1	2	42	25	160266
2018	Immigration, Refugees and Citizenship Canada	9	15	32	25	15	2	3	42	25	4203
2018	Operations	9	14	29	26	17	2	4	45	24	2056
2018	Centralized network	4	7	24	32	25	2	5	61	12	645
2018	Case Processing Centre- Mississauga	11	16	24	27	17	1	4	47	28	83

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	23	27	18	11	1	2	30	42	160843
2018	Immigration, Refugees and Citizenship Canada	13	20	27	21	14	2	3	37	35	4210
2018	Operations	16	20	25	20	15	2	3	36	38	2058
2018	Centralized network	7	15	25	26	21	2	4	50	24	648
2018	Case Processing Centre- Mississauga	15	19	19	23	18	1	4	44	36	83

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	20	27	22	13	3	3	37	35	160300
2018	Immigration, Refugees and Citizenship Canada	13	20	27	20	13	4	3	36	35	4198
2018	Operations	15	22	27	17	13	3	3	32	40	2047
2018	Centralized network	14	19	25	16	16	5	5	35	37	642
2018	Case Processing Centre- Mississauga	12	21	25	13	13	7	9	31	40	83

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	24	31	16	9	2	2	25	42	161001
2018	Immigration, Refugees and Citizenship Canada	10	19	33	19	13	3	3	34	31	4224
2018	Operations	11	20	30	20	14	2	3	35	33	2063
2018	Centralized network	6	17	26	23	21	3	5	48	24	647
2018	Case Processing Centre- Mississauga	14	27	21	19	14	1	4	35	43	83

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	32	19	11	9	5	3	59	21	161064
2018	Immigration, Refugees and Citizenship Canada	25	33	18	8	6	6	3	64	16	4219
2018	Operations	22	33	20	10	7	6	3	61	18	2064
2018	Centralized network	23	32	23	9	5	5	3	60	15	646
2018	Case Processing Centre- Mississauga	20	28	17	18	7	8	1	52	28	84

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	31	10	10	8	1	72	18	160757
2018	Immigration, Refugees and Citizenship Canada	47	30	9	8	6	1	77	14	4212
2018	Operations	44	31	9	7	7	1	76	15	2059
2018	Centralized network	43	31	9	7	8	1	75	15	646
2018	Case Processing Centre- Mississauga	36	24	12	8	18	3	61	27	82

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	22	19	16	14	13	2	41	36	160747
2018	Immigration, Refugees and Citizenship Canada	17	24	19	14	9	16	2	49	28	4213
2018	Operations	16	24	19	14	11	15	2	48	30	2063
2018	Centralized network	20	25	17	13	10	15	1	53	27	646
2018	Case Processing Centre- Mississauga	11	24	13	18	12	21	0	45	38	84

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	44	36	9	7	4	81	11	160773
2018	Immigration, Refugees and Citizenship Canada	53	33	6	5	2	86	7	4209
2018	Operations	51	35	6	5	2	86	8	2056
2018	Centralized network	53	34	7	4	2	87	6	645
2018	Case Processing Centre- Mississauga	41	40	10	7	3	80	9	84

Question 21. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	40	13	5	3	1	0	77	9	161015
2018	Immigration, Refugees and Citizenship Canada	43	36	12	5	3	2	0	81	7	4214
2018	Operations	40	36	13	5	3	3	1	79	8	2057
2018	Centralized network	38	37	14	5	3	3	1	77	9	645
2018	Case Processing Centre- Mississauga	33	34	13	10	5	5	0	71	16	84

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	35	12	9	6	1	73	15	160726
2018	Immigration, Refugees and Citizenship Canada	41	34	12	7	5	1	76	12	4196
2018	Operations	38	34	13	8	6	1	73	14	2056
2018	Centralized network	41	34	13	7	5	0	74	13	645
2018	Case Processing Centre- Mississauga	32	31	17	10	9	0	64	19	82

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	45	30	12	7	5	2	1	76	12	160474
2018	Immigration, Refugees and Citizenship Canada	49	28	11	5	4	2	1	79	9	4186
2018	Operations	46	28	12	6	4	3	1	77	11	2049
2018	Centralized network	49	27	12	5	4	3	0	78	9	640
2018	Case Processing Centre- Mississauga	49	17	15	3	11	2	1	69	15	81

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	32	11	8	5	1	0	75	14	160177
2018	Immigration, Refugees and Citizenship Canada	48	30	10	7	4	1	0	79	11	4187
2018	Operations	45	31	11	7	5	1	1	77	13	2050
2018	Centralized network	49	29	11	5	5	1	0	79	10	642
2018	Case Processing Centre- Mississauga	40	27	14	9	9	1	0	67	18	82

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	26	10	5	5	1	80	10	160320
2018	Immigration, Refugees and Citizenship Canada	57	23	10	4	4	1	82	8	4191
2018	Operations	53	24	12	4	5	1	78	10	2055
2018	Centralized network	52	23	13	3	7	2	77	10	644
2018	Case Processing Centre- Mississauga	54	13	10	8	14	1	67	22	82

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	47	28	11	7	6	0	75	13	160605
2018	Immigration, Refugees and Citizenship Canada	50	28	11	6	5	1	78	11	4190
2018	Operations	47	28	12	7	6	1	76	13	2054
2018	Centralized network	51	25	11	6	6	1	77	12	645
2018	Case Processing Centre- Mississauga	49	21	8	8	13	1	71	21	82

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	34	16	10	6	3	6	65	18	36684
2018	Immigration, Refugees and Citizenship Canada	30	35	16	7	3	2	6	70	12	886
2018	Operations	25	40	17	9	3	2	3	69	13	429
2018	Centralized network	41	36	11	9	2	1	0	78	11	81

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	28	31	17	9	8	6	63	19	161481
2018	Immigration, Refugees and Citizenship Canada	33	30	15	8	6	7	68	15	4215
2018	Operations	32	30	15	8	8	7	67	17	2054
2018	Centralized network	36	28	15	7	8	6	68	17	644
2018	Case Processing Centre- Mississauga	27	26	18	11	15	4	55	26	84

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	31	18	13	11	2	58	24	161089
2018	Immigration, Refugees and Citizenship Canada	30	31	17	11	8	3	64	19	4204
2018	Operations	29	29	17	11	10	3	61	22	2053
2018	Centralized network	33	27	17	10	11	3	62	21	643
2018	Case Processing Centre- Mississauga	25	23	16	20	14	3	49	35	84

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	29	21	16	12	5	48	30	160960
2018	Immigration, Refugees and Citizenship Canada	22	31	19	14	8	6	56	23	4204
2018	Operations	21	29	20	14	10	7	53	25	2053
2018	Centralized network	26	26	19	11	10	7	57	23	643
2018	Case Processing Centre- Mississauga	14	26	16	23	16	5	42	41	83

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	30	18	18	14	3	48	33	161278
2018	Immigration, Refugees and Citizenship Canada	21	32	17	16	10	3	55	27	4210
2018	Operations	20	31	17	16	13	3	52	30	2048
2018	Centralized network	27	29	16	12	13	3	58	26	642
2018	Case Processing Centre- Mississauga	15	27	16	21	18	4	43	40	83

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	24	42	18	10	5	1	67	15	161017
2018	Immigration, Refugees and Citizenship Canada	29	44	15	7	3	1	74	11	4215
2018	Operations	27	44	16	7	4	1	72	12	2060
2018	Centralized network	30	41	17	7	4	1	72	11	645
2018	Case Processing Centre- Mississauga	22	37	24	11	6	0	59	17	83

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	38	14	9	5	2	1	71	15	161068
2018	Immigration, Refugees and Citizenship Canada	38	37	11	6	4	2	1	78	11	4225
2018	Operations	37	37	11	7	5	2	1	76	12	2068
2018	Centralized network	38	36	10	7	6	3	1	76	13	649
2018	Case Processing Centre- Mississauga	35	35	9	8	9	2	1	73	18	83

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	38	18	8	5	1	69	13	160645
2018	Immigration, Refugees and Citizenship Canada	36	37	17	6	4	1	73	9	4211
2018	Operations	35	36	17	6	4	1	72	11	2058
2018	Centralized network	38	35	15	6	5	1	73	11	647
2018	Case Processing Centre- Mississauga	49	32	10	4	5	0	81	9	81

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	25	19	14	14	8	2	48	31	161057
2018	Immigration, Refugees and Citizenship Canada	21	24	20	13	12	9	2	50	28	4215
2018	Operations	19	25	19	13	14	8	2	48	30	2062
2018	Centralized network	23	23	20	12	13	7	1	50	27	650
2018	Case Processing Centre- Mississauga	20	23	14	19	15	7	1	47	38	83

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	32	18	15	12	2	53	28	161004
2018	Immigration, Refugees and Citizenship Canada	24	33	18	13	10	2	59	23	4218
2018	Operations	21	31	19	14	13	2	53	28	2064
2018	Centralized network	23	29	18	14	14	2	53	29	644
2018	Case Processing Centre- Mississauga	16	34	8	16	26	0	50	42	82

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	19	27	16	16	18	2	2	48	35	161071
2018	Immigration, Refugees and Citizenship Canada	24	29	15	14	14	3	1	56	29	4218
2018	Operations	22	28	15	14	17	3	1	52	33	2062
2018	Centralized network	22	25	15	14	19	4	1	50	35	647
2018	Case Processing Centre- Mississauga	12	26	12	16	33	1	0	39	49	82

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	35	22	11	8	3	0	57	20	161226
2018	Immigration, Refugees and Citizenship Canada	24	36	21	9	6	4	0	63	15	4227
2018	Operations	22	33	22	10	8	4	0	58	19	2065
2018	Centralized network	22	29	22	11	9	5	1	55	22	647
2018	Case Processing Centre- Mississauga	18	34	14	17	14	4	0	53	33	83

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	36	14	4	3	3	78	7	160822
2018	Immigration, Refugees and Citizenship Canada	48	33	11	3	2	3	83	5	4212
2018	Operations	45	34	12	4	2	2	82	6	2063
2018	Centralized network	49	31	12	4	2	2	81	7	648
2018	Case Processing Centre- Mississauga	53	33	5	2	4	2	88	7	84

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	39	38	13	6	3	2	78	9	160801
2018	Immigration, Refugees and Citizenship Canada	48	35	9	4	2	1	84	6	4220
2018	Operations	46	36	10	5	3	1	82	8	2061
2018	Centralized network	48	34	10	4	3	0	82	7	647
2018	Case Processing Centre- Mississauga	46	34	5	6	9	0	80	15	84

Question 42. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	44	36	10	5	4	81	9	160659
2018	Immigration, Refugees and Citizenship Canada	52	33	8	4	3	85	6	4215
2018	Operations	50	33	9	5	4	83	9	2058
2018	Centralized network	51	31	9	5	4	82	9	646
2018	Case Processing Centre- Mississauga	47	30	9	6	8	77	14	83

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	35	32	17	9	7	1	67	16	160754
2018	Immigration, Refugees and Citizenship Canada	44	32	14	5	5	0	76	10	4213
2018	Operations	40	32	15	6	7	0	72	12	2057
2018	Centralized network	41	28	16	7	8	1	70	14	646
2018	Case Processing Centre- Mississauga	27	25	25	8	15	0	51	24	84

Question 44. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	33	34	16	10	7	68	16	160146
2018	Immigration, Refugees and Citizenship Canada	42	34	13	6	4	76	10	4192
2018	Operations	38	35	14	8	5	73	13	2044
2018	Centralized network	40	30	15	8	7	70	14	640
2018	Case Processing Centre- Mississauga	26	27	19	14	15	53	28	82

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	25	19	12	9	3	0	59	22	161050
2018	Immigration, Refugees and Citizenship Canada	38	26	17	8	8	3	0	66	17	4224
2018	Operations	35	26	17	10	9	3	0	63	19	2067
2018	Centralized network	32	23	18	11	12	3	0	57	24	649
2018	Case Processing Centre- Mississauga	22	22	17	10	23	4	1	46	35	84

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Public Service	27	39	35	161647
2018	Immigration, Refugees and Citizenship Canada	30	34	36	4246
2018	Operations	30	34	36	2072
2018	Centralized network	28	34	38	646
2018	Case Processing Centre- Mississauga	37	25	38	84

Question 47. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Public Service	17	33	30	6	8	6	43390
2018	Immigration, Refugees and Citizenship Canada	8	42	30	5	8	8	1289
2018	Operations	8	42	27	6	8	8	615
2018	Centralized network	7	33	36	5	10	9	178
2018	Case Processing Centre- Mississauga	0	22	45	3	13	18	31

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	15	85	161503
2018	Immigration, Refugees and Citizenship Canada	11	89	4240
2018	Operations	12	88	2072
2018	Centralized network	11	89	649
2018	Case Processing Centre- Mississauga	21	79	84

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	(%)	Total responses
2018	Public Service	51	22721
2018	Immigration, Refugees and Citizenship Canada	51	479
2018	Operations	51	245
2018	Centralized network	48	72
2018	Case Processing Centre- Mississauga	54	17

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	(%)	Total responses
2018	Public Service	62	22735
2018	Immigration, Refugees and Citizenship Canada	60	479
2018	Operations	63	245
2018	Centralized network	62	72
2018	Case Processing Centre- Mississauga	71	17

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	(%)	Total responses
2018	Public Service	8	22696
2018	Immigration, Refugees and Citizenship Canada	8	479
2018	Operations	6	245

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2018	Public Service	5	22696
2018	Operations	0	245
2018	Centralized network	0	72
2018	Case Processing Centre- Mississauga	0	17

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2018	Public Service	6	22696
2018	Immigration, Refugees and Citizenship Canada	4	479
2018	Operations	2	245
2018	Case Processing Centre- Mississauga	0	17

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22712
2018	Immigration, Refugees and Citizenship Canada	4	479
2018	Operations	5	245
2018	Case Processing Centre- Mississauga	0	17

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	4	22694
2018	Immigration, Refugees and Citizenship Canada	4	479
2018	Operations	4	245
2018	Case Processing Centre- Mississauga	0	17

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	(%)	Total responses
2018	Public Service	40	22709
2018	Immigration, Refugees and Citizenship Canada	37	478
2018	Operations	35	245
2018	Centralized network	29	72
2018	Case Processing Centre- Mississauga	36	17

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	(%)	Total responses
2018	Public Service	40	22697
2018	Immigration, Refugees and Citizenship Canada	38	478
2018	Operations	36	245
2018	Centralized network	35	72
2018	Case Processing Centre- Mississauga	35	17

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	(%)	Total responses
2018	Public Service	46	22698
2018	Immigration, Refugees and Citizenship Canada	45	478
2018	Operations	43	245
2018	Centralized network	36	72
2018	Case Processing Centre- Mississauga	41	17

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	(%)	Total responses
2018	Public Service	41	22706
2018	Immigration, Refugees and Citizenship Canada	44	478
2018	Operations	39	245
2018	Centralized network	45	72
2018	Case Processing Centre- Mississauga	64	17

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Organization	(%)	Total responses
2018	Public Service	33	22690
2018	Immigration, Refugees and Citizenship Canada	31	478
2018	Operations	28	245
2018	Centralized network	21	72

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	(%)	Total responses
2018	Public Service	56	22722
2018	Immigration, Refugees and Citizenship Canada	51	478
2018	Operations	49	245
2018	Centralized network	37	72
2018	Case Processing Centre- Mississauga	31	17

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	(%)	Total responses
2018	Public Service	36	22699
2018	Immigration, Refugees and Citizenship Canada	32	478
2018	Operations	31	245
2018	Centralized network	27	72
2018	Case Processing Centre- Mississauga	49	17

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	(%)	Total responses
2018	Public Service	2	22678
2018	Operations	0	245
2018	Centralized network	0	72
2018	Case Processing Centre- Mississauga	0	17

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22693
2018	Immigration, Refugees and Citizenship Canada	8	478
2018	Operations	8	245
2018	Centralized network	9	72
2018	Case Processing Centre- Mississauga	0	17

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	(%)	Total responses
2018	Public Service	13	22689
2018	Immigration, Refugees and Citizenship Canada	10	478
2018	Operations	11	245
2018	Centralized network	14	72

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	(%)	Total responses
2018	Public Service	48	22704
2018	Immigration, Refugees and Citizenship Canada	47	478
2018	Operations	48	245
2018	Centralized network	42	72
2018	Case Processing Centre- Mississauga	49	17

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22702
2018	Immigration, Refugees and Citizenship Canada	22	478
2018	Operations	21	245
2018	Centralized network	23	72

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	(%)	Total responses
2018	Public Service	15	22687
2018	Immigration, Refugees and Citizenship Canada	13	478
2018	Operations	13	245
2018	Centralized network	13	72

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2018	Public Service	51	22718
2018	Immigration, Refugees and Citizenship Canada	52	478
2018	Operations	49	244
2018	Centralized network	39	72
2018	Case Processing Centre- Mississauga	28	17

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22701
2018	Immigration, Refugees and Citizenship Canada	23	478
2018	Operations	24	244
2018	Centralized network	16	72

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2018	Public Service	8	22688
2018	Immigration, Refugees and Citizenship Canada	5	478
2018	Operations	6	244
2018	Case Processing Centre- Mississauga	0	17

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	(%)	Total responses
2018	Public Service	20	22699
2018	Immigration, Refugees and Citizenship Canada	16	478
2018	Operations	18	244
2018	Centralized network	15	72

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22689
2018	Immigration, Refugees and Citizenship Canada	10	478
2018	Operations	11	244
2018	Centralized network	8	72

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	22692
2018	Immigration, Refugees and Citizenship Canada	4	478
2018	Operations	4	244
2018	Case Processing Centre- Mississauga	0	17

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2018	Public Service	14	22692
2018	Immigration, Refugees and Citizenship Canada	12	478
2018	Operations	12	244
2018	Centralized network	9	72

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	11	22688
2018	Immigration, Refugees and Citizenship Canada	11	478
2018	Operations	13	244
2018	Centralized network	10	72

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22709
2018	Immigration, Refugees and Citizenship Canada	30	478
2018	Operations	31	244
2018	Centralized network	41	72
2018	Case Processing Centre- Mississauga	54	17

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	21200
2018	Immigration, Refugees and Citizenship Canada	13	459
2018	Operations	11	235
2018	Centralized network	9	70

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2018	Public Service	19	21197
2018	Immigration, Refugees and Citizenship Canada	18	459
2018	Operations	17	235
2018	Centralized network	26	70
2018	Case Processing Centre- Mississauga	33	17

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21191
2018	Immigration, Refugees and Citizenship Canada	11	459
2018	Operations	9	235
2018	Centralized network	11	70

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	21189
2018	Immigration, Refugees and Citizenship Canada	7	459
2018	Operations	7	235
2018	Centralized network	8	70

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21189
2018	Immigration, Refugees and Citizenship Canada	8	459
2018	Operations	10	235
2018	Centralized network	12	70
2018	Case Processing Centre- Mississauga	0	17

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	21189
2018	Immigration, Refugees and Citizenship Canada	13	459
2018	Operations	14	235
2018	Centralized network	19	70

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21188
2018	Immigration, Refugees and Citizenship Canada	11	459
2018	Operations	8	235
2018	Case Processing Centre- Mississauga	0	17

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	21193
2018	Immigration, Refugees and Citizenship Canada	14	459
2018	Operations	12	235
2018	Centralized network	14	70

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Organization	(%)	Total responses
2018	Public Service	12	21192
2018	Immigration, Refugees and Citizenship Canada	14	459
2018	Operations	11	235
2018	Centralized network	9	70

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2018	Public Service	30	21199
2018	Immigration, Refugees and Citizenship Canada	30	459
2018	Operations	28	235
2018	Centralized network	26	70
2018	Case Processing Centre- Mississauga	35	17

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	21189
2018	Immigration, Refugees and Citizenship Canada	9	459
2018	Operations	11	235
2018	Centralized network	14	70

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2018	Public Service	47	21214
2018	Immigration, Refugees and Citizenship Canada	50	459
2018	Operations	51	235
2018	Centralized network	52	70
2018	Case Processing Centre- Mississauga	35	17

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	21187
2018	Immigration, Refugees and Citizenship Canada	2	459

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2018	Public Service	56	21220
2018	Immigration, Refugees and Citizenship Canada	52	459
2018	Operations	55	235
2018	Centralized network	51	70
2018	Case Processing Centre- Mississauga	53	17

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	21191
2018	Immigration, Refugees and Citizenship Canada	3	459
2018	Operations	4	235

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	13	21192
2018	Immigration, Refugees and Citizenship Canada	12	459
2018	Operations	12	235
2018	Centralized network	11	70

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	19	21	8	8	23	5	48	22	161102
2018	Immigration, Refugees and Citizenship Canada	19	17	21	5	5	27	7	53	15	4228
2018	Operations	19	16	23	5	6	25	6	51	15	2065
2018	Centralized network	25	17	24	4	4	23	4	57	11	647
2018	Case Processing Centre- Mississauga	28	15	15	2	10	27	3	61	17	83

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	31	18	7	6	7	1	66	14	161060
2018	Immigration, Refugees and Citizenship Canada	32	29	18	5	4	12	1	70	10	4226
2018	Operations	32	28	18	5	5	11	1	69	12	2064
2018	Centralized network	39	25	16	5	4	10	1	72	10	648
2018	Case Processing Centre- Mississauga	42	23	13	5	8	9	0	71	15	83

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	8	92	161188
2018	Immigration, Refugees and Citizenship Canada	7	93	4229
2018	Operations	7	93	2062
2018	Centralized network	7	93	645
2018	Case Processing Centre- Mississauga	12	88	84

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Organization	(%)	Total responses
2018	Public Service	36	11806
2018	Immigration, Refugees and Citizenship Canada	36	277
2018	Operations	37	150
2018	Centralized network	36	45

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Organization	(%)	Total responses
2018	Public Service	77	11826
2018	Immigration, Refugees and Citizenship Canada	78	277
2018	Operations	76	150
2018	Centralized network	79	45

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11797
2018	Immigration, Refugees and Citizenship Canada	4	277
2018	Operations	4	150

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11797
2018	Immigration, Refugees and Citizenship Canada	0	277
2018	Operations	0	150
2018	Centralized network	0	45

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2018	Public Service	7	11798
2018	Immigration, Refugees and Citizenship Canada	5	277
2018	Operations	6	150

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11802
2018	Immigration, Refugees and Citizenship Canada	4	277
2018	Operations	6	150

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	8	11798
2018	Immigration, Refugees and Citizenship Canada	9	277
2018	Operations	10	150
2018	Centralized network	14	45

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Organization	(%)	Total responses
2018	Public Service	25	11790
2018	Immigration, Refugees and Citizenship Canada	27	277
2018	Operations	26	149
2018	Centralized network	28	45

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Organization	(%)	Total responses
2018	Public Service	20	11790
2018	Immigration, Refugees and Citizenship Canada	23	277
2018	Operations	24	149
2018	Centralized network	20	45

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11786
2018	Immigration, Refugees and Citizenship Canada	16	277
2018	Operations	20	149
2018	Centralized network	28	45

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Organization	(%)	Total responses
2018	Public Service	6	11784
2018	Immigration, Refugees and Citizenship Canada	5	277
2018	Operations	6	149
2018	Centralized network	10	45

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Organization	(%)	Total responses
2018	Public Service	26	11787
2018	Immigration, Refugees and Citizenship Canada	24	277
2018	Operations	24	149
2018	Centralized network	26	45

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Organization	(%)	Total responses
2018	Public Service	29	11792
2018	Immigration, Refugees and Citizenship Canada	19	277
2018	Operations	18	149

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11783
2018	Immigration, Refugees and Citizenship Canada	3	277
2018	Operations	4	149

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11782
2018	Immigration, Refugees and Citizenship Canada	2	277

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Organization	(%)	Total responses
2018	Public Service	8	11785
2018	Immigration, Refugees and Citizenship Canada	9	277
2018	Operations	11	149

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11787
2018	Immigration, Refugees and Citizenship Canada	16	277
2018	Operations	18	149

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	(%)	Total responses
2018	Public Service	1	11782
2018	Operations	0	149
2018	Centralized network	0	45

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Organization	(%)	Total responses
2018	Public Service	17	11791
2018	Immigration, Refugees and Citizenship Canada	16	277
2018	Operations	15	149
2018	Centralized network	13	45

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Organization	Total responses
2018	Public Service	11783
2018	Immigration, Refugees and Citizenship Canada	277
2018	Operations	149
2018	Centralized network	45

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Organization	(%)	Total responses
2018	Public Service	19	11797
2018	Immigration, Refugees and Citizenship Canada	21	277
2018	Operations	20	149
2018	Centralized network	36	45

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2018	Public Service	29	11822
2018	Immigration, Refugees and Citizenship Canada	29	278
2018	Operations	29	150
2018	Centralized network	32	45

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11810
2018	Immigration, Refugees and Citizenship Canada	13	278
2018	Operations	12	150

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2018	Public Service	5	11809
2018	Centralized network	0	45

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Organization	(%)	Total responses
2018	Public Service	17	11817
2018	Immigration, Refugees and Citizenship Canada	15	278
2018	Operations	15	150
2018	Centralized network	11	45

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11805
2018	Immigration, Refugees and Citizenship Canada	6	278
2018	Operations	5	150

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	6	11807
2018	Immigration, Refugees and Citizenship Canada	4	278
2018	Operations	5	150

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11806
2018	Immigration, Refugees and Citizenship Canada	6	278
2018	Operations	6	150

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11808
2018	Immigration, Refugees and Citizenship Canada	10	278
2018	Operations	10	150
2018	Centralized network	12	45

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Organization	(%)	Total responses
2018	Public Service	49	11821
2018	Immigration, Refugees and Citizenship Canada	52	278
2018	Operations	51	150
2018	Centralized network	50	45

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Organization	(%)	Total responses
2018	Public Service	5	11053
2018	Immigration, Refugees and Citizenship Canada	7	267
2018	Operations	5	143

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2018	Public Service	13	11052
2018	Immigration, Refugees and Citizenship Canada	14	267
2018	Operations	10	143
2018	Centralized network	14	42

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Organization	(%)	Total responses
2018	Public Service	3	11049
2018	Immigration, Refugees and Citizenship Canada	5	267

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11050
2018	Immigration, Refugees and Citizenship Canada	3	267
2018	Centralized network	0	42

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Organization	(%)	Total responses
2018	Public Service	3	11051
2018	Immigration, Refugees and Citizenship Canada	2	267

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11049
2018	Immigration, Refugees and Citizenship Canada	6	267
2018	Operations	6	143
2018	Centralized network	13	42

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	11051
2018	Immigration, Refugees and Citizenship Canada	9	267
2018	Operations	7	143

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	11053
2018	Immigration, Refugees and Citizenship Canada	13	267
2018	Operations	15	143
2018	Centralized network	19	42

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	11055
2018	Immigration, Refugees and Citizenship Canada	13	267
2018	Operations	11	143

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2018	Public Service	27	11058
2018	Immigration, Refugees and Citizenship Canada	25	267
2018	Operations	25	143
2018	Centralized network	18	42

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11054
2018	Immigration, Refugees and Citizenship Canada	8	267
2018	Operations	9	143

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2018	Public Service	45	11069
2018	Immigration, Refugees and Citizenship Canada	51	267
2018	Operations	51	143
2018	Centralized network	53	42

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11050
2018	Immigration, Refugees and Citizenship Canada	2	267

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2018	Public Service	64	11072
2018	Immigration, Refugees and Citizenship Canada	59	267
2018	Operations	61	143
2018	Centralized network	54	42

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11051
2018	Immigration, Refugees and Citizenship Canada	3	267
2018	Operations	5	143

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	13	11050
2018	Immigration, Refugees and Citizenship Canada	14	267
2018	Operations	13	143
2018	Centralized network	16	42

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	18	24	4	4	26	5	53	12	161075
2018	Immigration, Refugees and Citizenship Canada	21	17	21	3	3	30	6	58	9	4227
2018	Operations	20	18	22	4	4	28	6	57	11	2065
2018	Centralized network	27	15	23	5	3	23	4	58	11	649
2018	Case Processing Centre- Mississauga	28	14	19	2	8	26	2	60	14	84

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	31	19	5	4	10	1	69	10	161053
2018	Immigration, Refugees and Citizenship Canada	35	28	17	3	3	12	1	73	7	4231
2018	Operations	35	28	17	4	4	11	1	72	9	2066
2018	Centralized network	41	23	17	4	4	10	1	71	9	646
2018	Case Processing Centre- Mississauga	41	20	19	2	5	12	1	70	9	84

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	24	22	14	18	1	46	32	161369
2018	Immigration, Refugees and Citizenship Canada	15	22	24	16	21	1	38	38	4237
2018	Operations	13	20	23	17	26	1	33	43	2071
2018	Centralized network	14	23	22	14	26	1	38	40	649
2018	Case Processing Centre- Mississauga	17	24	18	12	27	1	42	40	84

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	27	28	16	11	1	45	27	161255
2018	Immigration, Refugees and Citizenship Canada	19	26	27	16	10	1	46	26	4238
2018	Operations	20	25	27	17	11	0	45	28	2068
2018	Centralized network	28	30	24	11	6	0	58	18	648
2018	Case Processing Centre- Mississauga	15	27	30	16	12	0	42	28	84

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	29	24	13	8	0	2	55	21	160603
2018	Immigration, Refugees and Citizenship Canada	25	27	24	13	8	0	2	54	21	4218
2018	Operations	26	27	23	12	9	0	3	55	21	2065
2018	Centralized network	40	27	20	7	4	0	2	69	11	649
2018	Case Processing Centre- Mississauga	29	24	21	12	11	1	2	55	23	84

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	23	23	17	15	1	1	44	32	160732
2018	Immigration, Refugees and Citizenship Canada	24	23	23	15	11	1	1	48	28	4220
2018	Operations	24	22	23	16	14	1	1	46	30	2061
2018	Centralized network	37	24	19	10	7	1	1	62	18	645
2018	Case Processing Centre- Mississauga	28	23	20	15	11	2	0	53	27	84

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	46	23	13	6	4	0	6	75	11	160698
2018	Immigration, Refugees and Citizenship Canada	48	23	14	5	4	1	5	76	10	4214
2018	Operations	48	22	14	5	5	1	5	75	10	2054
2018	Centralized network	61	18	10	3	2	1	5	84	5	642
2018	Case Processing Centre- Mississauga	61	20	5	4	6	1	2	85	10	81

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	27	21	11	9	1	58	20	161068
2018	Immigration, Refugees and Citizenship Canada	30	26	21	12	10	1	57	22	4231
2018	Operations	27	27	21	13	11	1	54	24	2067
2018	Centralized network	35	24	18	13	8	1	60	22	645
2018	Case Processing Centre- Mississauga	30	23	19	18	9	1	54	27	83

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	33	23	10	6	1	1	59	17	160799
2018	Immigration, Refugees and Citizenship Canada	28	33	23	8	5	1	1	62	14	4214
2018	Operations	26	33	23	10	5	1	1	61	15	2066
2018	Centralized network	36	30	20	8	4	1	1	67	12	646
2018	Case Processing Centre- Mississauga	27	19	33	15	6	0	0	46	21	84

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	31	25	14	8	1	1	53	22	160760
2018	Immigration, Refugees and Citizenship Canada	23	30	25	13	7	1	1	55	20	4221
2018	Operations	24	28	25	13	8	1	1	53	21	2065
2018	Centralized network	34	30	21	8	4	1	1	66	13	646
2018	Case Processing Centre- Mississauga	28	22	28	14	6	1	1	52	20	84

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	31	22	12	7	0	1	59	19	160624
2018	Immigration, Refugees and Citizenship Canada	29	30	22	10	6	1	1	60	17	4202
2018	Operations	31	29	22	10	6	1	1	61	16	2055
2018	Centralized network	42	27	18	7	3	1	2	71	10	644
2018	Case Processing Centre- Mississauga	32	23	27	7	5	2	4	59	12	84

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	31	22	12	7	0	1	59	18	160191
2018	Immigration, Refugees and Citizenship Canada	29	30	22	11	7	1	1	60	18	4201
2018	Operations	28	30	22	11	8	1	1	59	19	2055
2018	Centralized network	39	31	17	6	5	0	1	71	12	644
2018	Case Processing Centre- Mississauga	38	22	23	6	8	1	3	62	15	84

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	50	25	13	6	4	0	2	76	10	160099
2018	Immigration, Refugees and Citizenship Canada	52	24	13	4	4	0	3	78	8	4196
2018	Operations	52	23	14	5	4	0	3	77	9	2050
2018	Centralized network	60	21	9	4	3	1	2	83	7	643
2018	Case Processing Centre- Mississauga	48	24	17	4	6	0	0	73	10	84

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	67	16	7	3	3	1	5	87	6	160330
2018	Immigration, Refugees and Citizenship Canada	67	15	7	2	3	1	5	87	5	4206
2018	Operations	65	15	8	3	3	1	5	86	6	2061
2018	Centralized network	68	15	7	2	3	1	5	87	6	646
2018	Case Processing Centre- Mississauga	64	13	6	5	5	3	3	82	11	84

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	67	14	7	4	4	1	3	84	9	160420
2018	Immigration, Refugees and Citizenship Canada	71	11	6	3	4	1	4	87	7	4212
2018	Operations	69	12	6	3	4	1	4	85	8	2061
2018	Centralized network	71	12	6	3	5	1	3	87	8	645
2018	Case Processing Centre- Mississauga	60	14	5	6	8	2	5	80	14	84

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	27	11	4	3	1	81	7	160968
2018	Immigration, Refugees and Citizenship Canada	58	24	9	4	2	2	84	6	4204
2018	Operations	58	25	10	3	2	2	84	6	2053
2018	Centralized network	62	24	8	2	1	1	88	4	642
2018	Case Processing Centre- Mississauga	55	22	14	6	1	1	78	7	82

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	53	22	11	6	6	1	76	12	160500
2018	Immigration, Refugees and Citizenship Canada	57	20	10	5	5	2	79	10	4193
2018	Operations	55	20	11	5	6	2	77	12	2054
2018	Centralized network	60	18	9	6	5	2	79	11	646
2018	Case Processing Centre- Mississauga	52	14	12	11	8	2	68	20	82

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	13	6	2	1	0	26	88	4	159765
2018	Immigration, Refugees and Citizenship Canada	56	11	5	2	1	0	25	90	4	4174
2018	Operations	55	12	5	2	1	1	25	89	4	2041
2018	Centralized network	63	9	5	1	0	0	22	92	2	639
2018	Case Processing Centre- Mississauga	60	6	8	1	0	0	24	87	2	82

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	61	20	9	3	2	6	86	4	160250
2018	Immigration, Refugees and Citizenship Canada	67	16	7	2	1	7	90	3	4185
2018	Operations	66	17	7	2	1	7	89	3	2043
2018	Centralized network	78	9	4	0	0	8	96	0	640
2018	Case Processing Centre- Mississauga	70	13	6	0	1	10	92	2	82

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	64	15	7	4	5	0	4	83	10	160852
2018	Immigration, Refugees and Citizenship Canada	58	14	9	6	9	0	3	75	16	4202
2018	Operations	52	14	11	7	12	0	3	69	20	2057
2018	Centralized network	45	17	12	8	15	1	2	64	24	644
2018	Case Processing Centre- Mississauga	33	13	15	8	27	1	2	47	37	82

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	48	29	14	4	2	2	79	7	160646
2018	Immigration, Refugees and Citizenship Canada	48	27	14	5	3	2	77	8	4203
2018	Operations	46	29	14	6	3	2	77	9	2055
2018	Centralized network	51	24	14	6	3	2	77	9	644
2018	Case Processing Centre- Mississauga	46	28	14	10	1	1	74	12	82

Question 63. Overall, my level of work-related stress is…
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	31	36	14	5	0	45	19	161633
2018	Immigration, Refugees and Citizenship Canada	14	32	35	13	5	0	46	18	4253
2018	Operations	13	30	35	15	6	0	44	21	2079
2018	Centralized network	18	36	29	11	5	1	54	16	651
2018	Case Processing Centre- Mississauga	13	29	33	18	6	0	42	25	84

Question 64. After my workday, I feel emotionally drained.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	10	20	38	22	10	0	32	30	159815
2018	Immigration, Refugees and Citizenship Canada	10	18	38	23	10	0	33	28	4178
2018	Operations	12	19	36	22	10	0	33	31	2048
2018	Centralized network	11	13	33	27	15	1	42	24	646
2018	Case Processing Centre- Mississauga	13	19	41	19	9	0	28	32	84

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	40	16	8	4	2	71	13	161108
2018	Immigration, Refugees and Citizenship Canada	27	39	17	9	5	3	68	14	4226
2018	Operations	23	38	19	10	7	3	63	18	2063
2018	Centralized network	23	33	20	10	9	5	59	20	650
2018	Case Processing Centre- Mississauga	23	43	15	10	6	2	67	17	85

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	23	35	18	13	10	2	59	23	161341
2018	Immigration, Refugees and Citizenship Canada	25	35	18	11	8	2	62	19	4231
2018	Operations	21	34	19	13	10	3	57	23	2069
2018	Centralized network	24	32	18	11	11	4	58	23	651
2018	Case Processing Centre- Mississauga	19	30	17	18	13	2	51	32	85

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	26	20	11	11	2	1	30	70	161576
2018	Immigration, Refugees and Citizenship Canada	19	25	25	14	14	2	1	20	80	4241
2018	Operations	16	25	26	15	17	2	0	17	83	2073
2018	Centralized network	15	27	26	13	17	2	0	16	84	650
2018	Case Processing Centre- Mississauga	10	26	27	16	20	1	0	10	90	85

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	23	109172
2018	Immigration, Refugees and Citizenship Canada	27	3326
2018	Operations	28	1698
2018	Centralized network	29	537
2018	Case Processing Centre- Mississauga	27	76

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	35	109188
2018	Immigration, Refugees and Citizenship Canada	37	3326
2018	Operations	39	1698
2018	Centralized network	36	537
2018	Case Processing Centre- Mississauga	34	76

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	23	109138
2018	Immigration, Refugees and Citizenship Canada	27	3326
2018	Operations	28	1698
2018	Centralized network	29	537
2018	Case Processing Centre- Mississauga	18	76

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Organization	(%)	Total responses
2018	Public Service	44	109210
2018	Immigration, Refugees and Citizenship Canada	46	3326
2018	Operations	51	1698
2018	Centralized network	55	537
2018	Case Processing Centre- Mississauga	62	76

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Organization	(%)	Total responses
2018	Public Service	7	109103
2018	Immigration, Refugees and Citizenship Canada	8	3326
2018	Operations	7	1698
2018	Centralized network	4	537
2018	Case Processing Centre- Mississauga	2	76

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Organization	(%)	Total responses
2018	Public Service	33	109160
2018	Immigration, Refugees and Citizenship Canada	29	3326
2018	Operations	27	1698
2018	Centralized network	22	537
2018	Case Processing Centre- Mississauga	18	76

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Organization	(%)	Total responses
2018	Public Service	34	109157
2018	Immigration, Refugees and Citizenship Canada	36	3326
2018	Operations	35	1698
2018	Centralized network	32	537
2018	Case Processing Centre- Mississauga	33	76

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Organization	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Public Service	6	41	19	11	5	19	104045
2018	Immigration, Refugees and Citizenship Canada	4	41	21	11	6	17	3201
2018	Operations	4	40	21	11	6	18	1646
2018	Centralized network	6	43	18	10	6	17	517
2018	Case Processing Centre- Mississauga	5	55	20	7	2	11	72

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	35	65	108456
2018	Immigration, Refugees and Citizenship Canada	29	71	3307
2018	Operations	30	70	1694
2018	Centralized network	34	66	535
2018	Case Processing Centre- Mississauga	37	63	76

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	11	22	18	18	23	2	6	36	44	108900
2018	Immigration, Refugees and Citizenship Canada	11	22	19	19	22	2	6	35	44	3321
2018	Operations	10	22	17	19	25	2	5	35	47	1692
2018	Centralized network	15	26	17	15	21	2	4	44	38	532
2018	Case Processing Centre- Mississauga	21	35	13	9	19	1	2	58	29	76

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	5	13	16	19	39	2	7	19	63	108928
2018	Immigration, Refugees and Citizenship Canada	4	12	16	20	42	2	4	18	66	3321
2018	Operations	4	12	15	19	44	2	4	17	67	1694
2018	Centralized network	5	15	16	18	39	3	4	21	62	535
2018	Case Processing Centre- Mississauga	9	17	15	11	39	4	5	29	55	76

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	16	13	9	11	1	8	63	22	161026
2018	Immigration, Refugees and Citizenship Canada	35	19	16	10	12	1	7	59	24	4225
2018	Operations	36	18	16	10	12	1	6	58	24	2069
2018	Centralized network	40	18	15	10	11	1	5	61	22	647
2018	Case Processing Centre- Mississauga	40	27	13	4	8	1	6	73	13	85

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Case Processing Centre- Mississauga

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment