2018 Public Service Employee Survey Results for Royal Canadian Mounted Police by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 41 9 12 3 0 1 75 16 177
2018 Health care practitioners 16 53 9 18 4 0 0 69 22 71
2018 Federal regulators 15 47 13 16 9 0 0 62 25 33
2018 Compliance, inspection and enforcement 19 45 6 19 11 0 0 64 30 101
2018 Communications or public affairs 42 33 11 8 5 1 0 76 13 93
2018 Access to information and privacy 19 45 13 18 2 1 2 66 20 50
2018 Security 33 42 8 14 3 0 0 75 17 236
2018 Science and technology 52 29 9 10 0 0 0 81 10 36
2018 Legal services 33 49 4 6 8 0 0 82 14 65
2018 Administration and operations 28 44 9 14 5 0 1 72 19 1448
2018 Human resources 34 45 7 9 5 0 1 79 14 453
2018 Financial management 27 47 7 11 7 0 0 75 19 232
2018 Procurement 25 52 13 7 3 0 0 77 11 76
2018 Real property 19 47 8 14 12 0 0 66 25 90
2018 Materiel management 24 50 7 10 8 0 0 75 18 60
2018 Information management 23 52 8 11 5 1 0 76 16 372
2018 Information technology 25 33 16 20 5 0 2 58 25 123
2018 Internal audit 50 25 0 20 5 0 0 75 25 20
2018 Data sciences 29 51 2 9 9 0 0 80 17 24
2018 Policy 29 37 12 15 4 1 1 68 20 113
2018 Project management 25 44 9 12 8 0 1 70 21 87
2018 Other services to the public 32 46 4 11 7 0 0 78 18 179
2018 None of the above 31 41 9 13 4 0 1 73 18 422
2017 Client contact centre 32 47 7 10 4 0 0 79 14 131
2017 Health care practitioners 13 28 25 23 11 0 0 41 34 59
2017 Federal regulators 5 22 19 30 24 0 0 27 54 37
2017 Compliance, inspection and enforcement 22 35 17 13 13 0 0 57 26 74
2017 Communications or public affairs 27 44 17 10 3 0 0 70 12 82
2017 Access to information and privacy 26 37 10 18 10 0 0 62 28 52
2017 Security 32 41 9 9 7 0 2 74 16 203
2017 Science and technology 49 29 5 9 6 3 0 80 15 23
2017 Legal services 36 30 16 7 12 0 0 65 19 71
2017 Administration and operations 30 38 9 17 6 0 0 68 23 1652
2017 Human resources 38 38 7 11 6 0 0 76 17 473
2017 Financial management 31 42 8 14 5 0 0 73 19 269
2017 Procurement 25 49 13 8 5 0 0 74 13 81
2017 Real property 24 31 12 20 13 0 0 55 33 101
2017 Materiel management 28 43 9 14 7 0 0 71 21 47
2017 Information management 30 43 10 12 5 0 1 73 17 373
2017 Information technology 29 32 13 16 10 0 0 61 26 129
2017 Internal audit 34 20 16 9 17 0 4 56 27 24
2017 Data sciences 42 26 16 16 0 0 0 68 16 16
2017 Policy 30 45 7 14 4 0 0 75 18 103
2017 Project management 44 30 4 11 11 0 0 74 22 67
2017 Other services to the public 35 39 10 12 3 0 1 74 15 152
2017 None of the above 32 36 12 13 6 0 1 68 20 527
2014 Client contact centre 37 37 8 13 4 0 0 74 17 144
2014 Health care practitioners 35 31 10 17 6 0 0 66 23 32
2014 Federal regulators 20 34 0 27 20 0 0 54 46 15
2014 Compliance, inspection and enforcement 26 26 12 20 14 0 2 53 35 53
2014 Communications or public affairs 34 38 8 9 11 0 0 72 20 64
2014 Access to information and privacy 39 39 10 12 0 0 0 78 12 40
2014 Security 29 40 12 13 5 0 0 70 18 129
2014 Science and technology 63 24 7 6 0 0 0 87 6 15
2014 Legal services 23 47 9 11 9 0 0 71 20 53
2014 Administration and operations 31 40 9 13 6 0 0 71 20 1447
2014 Human resources 33 36 9 15 6 0 0 69 22 407
2014 Financial management 33 38 13 9 7 0 0 72 16 264
2014 Procurement 19 30 15 21 14 0 0 50 35 60
2014 Real property 21 46 9 12 13 0 0 67 25 111
2014 Materiel management 44 32 3 13 7 0 0 77 20 51
2014 Information management 29 38 11 14 7 0 0 68 22 371
2014 Information technology 27 42 10 13 7 0 0 69 21 106
2014 Internal audit 47 14 14 21 4 0 0 61 25 28
2014 Other services to the public 27 43 9 10 11 0 0 71 21 193
2014 None of the above 30 40 9 14 7 0 0 70 21 427

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 38 15 8 2 0 1 74 10 177
2018 Health care practitioners 45 32 15 6 2 0 0 77 8 71
2018 Federal regulators 54 17 10 9 10 0 0 72 19 33
2018 Compliance, inspection and enforcement 47 39 8 6 0 0 0 86 6 101
2018 Communications or public affairs 49 36 9 2 3 1 0 86 5 95
2018 Access to information and privacy 33 42 16 5 2 1 0 76 7 50
2018 Security 45 35 13 4 3 0 0 80 7 237
2018 Science and technology 53 21 15 9 3 0 0 73 12 35
2018 Legal services 46 33 14 1 6 0 0 79 8 65
2018 Administration and operations 39 39 11 8 3 0 0 78 11 1445
2018 Human resources 46 38 9 4 3 0 1 84 7 453
2018 Financial management 34 45 12 5 3 0 0 79 8 231
2018 Procurement 38 29 21 7 5 0 0 67 12 76
2018 Real property 32 44 13 5 5 0 0 76 11 89
2018 Materiel management 32 49 10 7 3 0 0 80 10 60
2018 Information management 35 41 14 6 4 0 0 76 10 369
2018 Information technology 41 38 10 7 3 0 0 79 10 123
2018 Internal audit 30 45 5 15 5 0 0 75 20 20
2018 Data sciences 68 23 9 0 0 0 0 91 0 24
2018 Policy 50 31 10 5 4 0 0 81 8 112
2018 Project management 45 34 10 10 1 0 0 79 11 86
2018 Other services to the public 43 43 9 3 2 0 0 86 5 179
2018 None of the above 47 35 10 5 1 1 1 83 6 418
2017 Client contact centre 37 44 14 3 3 0 0 81 5 131
2017 Health care practitioners 35 41 8 11 5 0 0 76 16 60
2017 Federal regulators 36 36 17 9 3 0 0 71 12 36
2017 Compliance, inspection and enforcement 59 24 12 4 1 0 0 83 5 74
2017 Communications or public affairs 45 42 9 3 1 0 0 87 4 82
2017 Access to information and privacy 46 29 10 10 3 2 0 76 14 52
2017 Security 52 38 5 4 2 0 0 89 6 203
2017 Science and technology 55 32 8 0 5 0 0 87 5 23
2017 Legal services 51 30 8 5 4 1 0 83 9 71
2017 Administration and operations 42 36 11 7 3 0 0 78 11 1650
2017 Human resources 47 36 8 6 3 0 0 83 9 473
2017 Financial management 35 47 8 5 5 0 0 82 10 270
2017 Procurement 35 38 12 7 7 1 0 73 15 81
2017 Real property 44 40 13 2 2 0 0 84 4 101
2017 Materiel management 48 23 19 4 6 0 0 71 10 47
2017 Information management 32 41 12 9 4 0 0 74 14 374
2017 Information technology 40 36 15 8 2 0 0 76 10 128
2017 Internal audit 38 29 12 12 8 0 0 67 20 24
2017 Data sciences 63 16 6 16 0 0 0 79 16 16
2017 Policy 48 33 8 9 1 0 0 82 10 103
2017 Project management 57 30 11 2 0 0 0 86 2 67
2017 Other services to the public 56 33 6 4 2 0 0 88 6 153
2017 None of the above 46 37 10 5 2 0 0 83 7 527
2014 Client contact centre 35 44 15 3 4 0 0 79 7 144
2014 Health care practitioners 31 36 17 12 4 0 0 68 15 32
2014 Federal regulators 67 13 13 7 0 0 0 80 7 15
2014 Compliance, inspection and enforcement 42 42 7 7 2 0 0 84 9 53
2014 Communications or public affairs 45 38 11 3 3 0 0 83 6 64
2014 Access to information and privacy 48 29 10 13 0 0 0 77 13 40
2014 Security 44 36 14 6 1 0 0 79 7 129
2014 Science and technology 57 31 0 6 6 0 0 88 12 15
2014 Legal services 50 34 5 4 2 0 5 89 6 53
2014 Administration and operations 41 38 10 7 4 0 0 79 10 1447
2014 Human resources 38 40 11 8 3 0 0 78 11 407
2014 Financial management 41 44 8 5 2 0 0 85 7 264
2014 Procurement 35 40 14 7 4 0 0 75 11 60
2014 Real property 36 42 11 7 3 0 0 79 10 111
2014 Materiel management 55 30 6 6 3 0 0 86 9 51
2014 Information management 35 36 14 9 5 0 0 71 15 372
2014 Information technology 50 35 7 4 4 1 0 85 7 106
2014 Internal audit 61 14 4 11 11 0 0 75 22 28
2014 Other services to the public 48 32 11 6 2 0 0 81 9 194
2014 None of the above 40 37 10 8 4 0 0 77 13 427

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 44 9 6 5 0 1 81 10 176
2018 Health care practitioners 51 35 4 8 2 0 0 86 10 70
2018 Federal regulators 49 28 6 3 13 0 0 77 16 32
2018 Compliance, inspection and enforcement 47 41 5 7 0 0 0 88 7 100
2018 Communications or public affairs 60 30 3 5 1 0 0 90 6 93
2018 Access to information and privacy 44 35 10 5 4 1 0 80 9 49
2018 Security 45 38 9 4 3 1 0 83 8 230
2018 Science and technology 62 21 8 6 3 0 0 83 9 36
2018 Legal services 55 33 6 0 6 0 0 88 6 65
2018 Administration and operations 44 36 8 7 4 0 0 81 11 1437
2018 Human resources 50 35 8 5 2 0 0 85 8 446
2018 Financial management 41 42 9 5 3 0 0 83 8 230
2018 Procurement 44 34 13 7 2 0 0 78 9 75
2018 Real property 42 41 10 5 2 0 0 83 8 89
2018 Materiel management 50 42 3 4 2 0 0 91 6 60
2018 Information management 41 42 9 4 4 0 0 82 9 370
2018 Information technology 46 35 9 7 3 0 0 81 10 121
2018 Internal audit 50 26 5 15 5 0 0 75 20 20
2018 Data sciences 71 20 4 4 0 0 0 91 4 24
2018 Policy 54 31 10 4 2 0 0 85 6 112
2018 Project management 48 27 13 8 5 0 0 75 12 86
2018 Other services to the public 50 38 6 5 2 0 0 88 7 178
2018 None of the above 52 36 6 5 2 0 0 88 7 416
2017 Client contact centre 41 42 9 3 5 0 0 83 8 130
2017 Health care practitioners 38 44 5 9 5 0 0 81 14 60
2017 Federal regulators 42 35 11 6 6 0 0 77 11 37
2017 Compliance, inspection and enforcement 58 30 10 0 2 0 0 88 2 74
2017 Communications or public affairs 52 40 4 3 1 0 0 92 4 82
2017 Access to information and privacy 53 36 2 7 3 0 0 88 10 52
2017 Security 54 35 4 6 1 0 0 89 7 203
2017 Science and technology 45 39 8 3 5 0 0 84 8 23
2017 Legal services 59 27 3 7 4 0 0 87 11 71
2017 Administration and operations 47 35 7 8 4 0 0 81 11 1648
2017 Human resources 53 33 7 5 2 0 0 86 7 473
2017 Financial management 47 36 6 8 4 0 0 83 12 270
2017 Procurement 42 42 5 6 4 1 0 85 10 80
2017 Real property 52 39 6 2 1 0 0 91 3 101
2017 Materiel management 50 28 11 6 5 0 0 77 11 47
2017 Information management 41 37 10 10 3 0 0 78 13 373
2017 Information technology 46 35 9 7 3 0 0 81 10 128
2017 Internal audit 46 17 12 16 8 0 0 63 24 24
2017 Data sciences 58 21 11 10 0 0 0 79 10 16
2017 Policy 47 40 5 6 3 0 0 87 8 103
2017 Project management 57 37 7 0 0 0 0 93 0 67
2017 Other services to the public 59 31 4 5 2 0 0 89 6 153
2017 None of the above 54 31 8 4 2 0 0 85 7 524
2014 Client contact centre 49 37 9 2 3 0 0 86 5 144
2014 Health care practitioners 43 36 9 12 0 0 0 79 12 32
2014 Federal regulators 60 27 7 7 0 0 0 87 7 15
2014 Compliance, inspection and enforcement 53 33 9 2 4 0 0 86 5 53
2014 Communications or public affairs 54 35 6 2 3 0 0 89 5 64
2014 Access to information and privacy 53 27 13 7 0 0 0 80 7 40
2014 Security 45 40 9 5 1 0 0 86 5 129
2014 Science and technology 63 12 6 7 12 0 0 75 19 15
2014 Legal services 48 36 5 6 5 0 0 84 11 53
2014 Administration and operations 47 37 6 7 3 0 0 84 10 1445
2014 Human resources 46 38 8 6 3 0 0 83 9 406
2014 Financial management 45 42 6 5 3 0 0 86 7 264
2014 Procurement 49 32 15 5 0 0 0 81 5 60
2014 Real property 43 42 6 6 3 0 0 84 9 111
2014 Materiel management 58 28 6 6 3 0 0 86 9 51
2014 Information management 41 34 10 8 6 0 0 75 14 372
2014 Information technology 49 38 7 3 3 0 0 87 5 106
2014 Internal audit 61 21 3 14 0 0 0 82 14 28
2014 Other services to the public 48 36 4 5 7 0 0 83 12 194
2014 None of the above 43 39 7 6 5 0 0 82 11 427

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 41 29 13 10 6 1 1 71 16 174
2018 Health care practitioners 50 23 14 8 6 0 0 73 13 71
2018 Federal regulators 46 36 3 12 3 0 0 82 15 32
2018 Compliance, inspection and enforcement 42 30 13 7 8 0 0 72 15 101
2018 Communications or public affairs 45 31 8 11 5 0 0 76 16 94
2018 Access to information and privacy 36 37 11 10 6 0 0 73 16 50
2018 Security 53 27 9 6 3 1 0 81 10 236
2018 Science and technology 69 21 5 3 2 0 0 90 5 35
2018 Legal services 38 39 16 4 3 0 0 77 7 65
2018 Administration and operations 54 27 9 6 4 0 0 81 10 1449
2018 Human resources 56 29 6 5 3 0 1 86 8 449
2018 Financial management 49 33 7 9 2 0 0 82 11 232
2018 Procurement 55 23 16 4 3 0 0 77 7 76
2018 Real property 39 26 15 12 8 0 0 65 20 90
2018 Materiel management 49 32 8 7 5 0 0 81 11 60
2018 Information management 45 36 10 5 3 1 1 81 9 374
2018 Information technology 46 33 9 6 3 1 2 82 9 122
2018 Internal audit 50 31 5 5 10 0 0 80 15 20
2018 Data sciences 55 33 5 0 4 0 3 91 5 24
2018 Policy 57 30 4 4 4 0 0 87 8 112
2018 Project management 50 32 10 7 1 0 0 82 9 87
2018 Other services to the public 40 35 10 7 8 0 0 75 15 177
2018 None of the above 44 29 12 8 3 1 2 75 12 416
2017 Client contact centre 41 36 7 9 7 0 1 77 16 131
2017 Health care practitioners 54 29 3 9 5 0 0 83 14 59
2017 Federal regulators 35 38 8 16 3 0 0 73 18 37
2017 Compliance, inspection and enforcement 31 42 11 9 7 0 0 73 16 74
2017 Communications or public affairs 33 32 8 18 9 0 0 66 27 82
2017 Access to information and privacy 46 31 10 5 8 0 0 78 13 52
2017 Security 54 27 8 5 3 0 2 83 9 202
2017 Science and technology 51 23 5 11 0 10 0 82 12 23
2017 Legal services 53 23 1 19 3 1 0 77 21 71
2017 Administration and operations 50 30 8 7 4 0 0 81 11 1649
2017 Human resources 58 26 6 4 5 0 2 85 9 473
2017 Financial management 47 35 9 5 3 0 0 82 9 269
2017 Procurement 45 31 13 7 3 0 0 77 10 80
2017 Real property 37 32 13 10 8 0 0 69 18 101
2017 Materiel management 57 28 8 0 6 1 0 86 6 47
2017 Information management 54 30 7 6 2 0 0 84 9 374
2017 Information technology 47 24 12 10 3 5 0 74 13 128
2017 Internal audit 55 24 8 13 0 0 0 79 13 24
2017 Data sciences 46 37 5 6 6 0 0 83 11 16
2017 Policy 53 32 2 5 8 0 0 85 13 103
2017 Project management 57 20 4 15 4 0 0 77 19 67
2017 Other services to the public 44 36 10 7 2 0 0 81 9 153
2017 None of the above 47 28 12 6 5 1 1 76 11 526
2014 Client contact centre 36 35 14 9 5 1 1 72 14 144
2014 Health care practitioners 49 34 3 5 9 0 0 83 14 32
2014 Federal regulators 39 22 13 20 7 0 0 61 26 15
2014 Compliance, inspection and enforcement 47 24 9 13 7 0 0 71 20 53
2014 Communications or public affairs 39 24 12 12 11 0 2 64 24 63
2014 Access to information and privacy 58 20 11 8 3 0 0 78 10 40
2014 Security 41 40 11 5 3 0 0 81 8 129
2014 Science and technology 56 19 12 6 6 0 0 75 12 15
2014 Legal services 40 42 5 4 9 0 0 82 12 53
2014 Administration and operations 50 30 9 7 3 0 0 81 10 1442
2014 Human resources 48 32 7 9 3 0 0 80 12 406
2014 Financial management 53 32 5 7 2 0 0 86 9 264
2014 Procurement 29 37 7 11 16 0 0 66 27 60
2014 Real property 30 35 13 15 7 0 0 64 22 111
2014 Materiel management 62 24 4 3 7 0 0 86 10 51
2014 Information management 44 34 13 5 4 0 0 77 9 372
2014 Information technology 46 22 15 8 8 0 0 69 16 105
2014 Internal audit 64 25 3 4 4 0 0 89 7 28
2014 Other services to the public 41 33 11 9 6 0 0 74 15 194
2014 None of the above 45 30 11 7 5 1 1 77 12 426

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 37 40 11 7 5 0 0 77 12 176
2018 Health care practitioners 40 29 14 7 9 0 0 69 17 71
2018 Federal regulators 47 37 6 7 3 0 0 84 10 32
2018 Compliance, inspection and enforcement 44 42 4 6 4 0 0 86 10 101
2018 Communications or public affairs 36 50 9 5 2 0 0 85 6 95
2018 Access to information and privacy 28 37 22 9 3 0 0 65 13 50
2018 Security 37 43 14 3 3 0 0 79 7 234
2018 Science and technology 48 29 18 3 3 0 0 76 6 36
2018 Legal services 33 43 14 1 8 0 0 77 9 64
2018 Administration and operations 39 39 11 7 4 0 0 78 11 1441
2018 Human resources 38 44 9 5 3 0 0 82 8 447
2018 Financial management 35 41 14 7 3 0 0 76 10 227
2018 Procurement 43 37 12 4 4 0 0 80 8 74
2018 Real property 32 42 11 6 8 0 0 75 14 89
2018 Materiel management 32 50 14 3 2 0 0 81 5 60
2018 Information management 32 45 10 7 6 0 0 77 13 372
2018 Information technology 39 31 16 10 4 0 0 71 14 123
2018 Internal audit 30 31 15 15 10 0 0 61 25 20
2018 Data sciences 57 41 2 0 0 0 0 98 0 24
2018 Policy 47 37 9 5 4 0 0 83 8 112
2018 Project management 35 41 13 9 1 0 0 77 10 87
2018 Other services to the public 51 37 4 5 3 0 0 88 8 178
2018 None of the above 44 35 11 5 4 0 0 79 10 422
2017 Client contact centre 31 51 10 5 3 0 0 82 8 131
2017 Health care practitioners 30 35 10 23 3 0 0 64 26 60
2017 Federal regulators 27 48 14 5 6 0 0 75 11 37
2017 Compliance, inspection and enforcement 42 49 4 1 3 0 0 92 4 74
2017 Communications or public affairs 37 50 5 6 2 0 0 87 8 82
2017 Access to information and privacy 37 42 16 2 2 2 0 80 3 52
2017 Security 44 45 3 6 1 0 0 89 8 203
2017 Science and technology 55 26 11 5 3 0 0 81 8 23
2017 Legal services 58 24 5 11 3 0 0 81 13 71
2017 Administration and operations 39 41 9 8 3 0 0 80 11 1650
2017 Human resources 39 43 11 4 3 0 0 82 7 471
2017 Financial management 32 50 8 4 6 0 0 82 10 268
2017 Procurement 34 46 7 7 6 0 0 79 13 81
2017 Real property 43 36 9 9 3 0 0 79 11 101
2017 Materiel management 46 37 14 1 3 0 0 82 4 47
2017 Information management 30 49 9 7 5 0 0 79 12 373
2017 Information technology 36 44 4 11 4 0 0 80 15 129
2017 Internal audit 16 38 21 13 12 0 0 54 25 24
2017 Data sciences 36 37 11 10 6 0 0 73 16 16
2017 Policy 39 40 13 7 2 0 0 79 8 102
2017 Project management 50 33 11 6 1 0 0 82 7 67
2017 Other services to the public 51 35 8 4 2 1 0 87 6 153
2017 None of the above 41 43 9 5 2 0 0 84 7 528
2014 Client contact centre 42 43 5 6 5 0 0 85 11 144
2014 Health care practitioners 26 45 13 12 4 0 0 72 16 32
2014 Federal regulators 61 20 13 7 0 0 0 80 7 15
2014 Compliance, inspection and enforcement 36 41 9 11 2 0 0 78 13 53
2014 Communications or public affairs 35 46 14 4 1 0 0 81 6 64
2014 Access to information and privacy 50 30 10 10 0 0 0 80 10 40
2014 Security 38 40 11 8 4 0 0 78 11 129
2014 Science and technology 53 29 6 6 6 0 0 82 12 15
2014 Legal services 31 51 9 7 2 0 0 82 9 53
2014 Administration and operations 39 42 9 6 4 0 0 81 10 1447
2014 Human resources 34 42 11 9 4 0 0 76 13 406
2014 Financial management 37 47 6 6 3 0 0 85 9 264
2014 Procurement 32 43 11 5 9 0 0 75 14 60
2014 Real property 32 43 12 8 5 0 0 75 13 111
2014 Materiel management 33 57 3 0 7 0 0 90 7 51
2014 Information management 32 42 11 9 5 0 0 74 14 372
2014 Information technology 33 46 7 9 4 0 1 80 12 106
2014 Internal audit 47 28 4 11 11 0 0 75 22 28
2014 Other services to the public 39 47 7 5 2 0 0 86 7 194
2014 None of the above 34 41 13 6 6 0 0 75 12 427

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 33 21 10 11 1 0 58 21 177
2018 Health care practitioners 27 31 13 13 16 0 0 58 29 70
2018 Federal regulators 29 46 9 3 13 0 0 75 16 33
2018 Compliance, inspection and enforcement 23 39 16 12 10 0 0 62 22 101
2018 Communications or public affairs 33 28 18 10 10 0 0 61 21 95
2018 Access to information and privacy 19 31 21 20 8 0 0 50 29 50
2018 Security 33 31 16 11 8 0 0 65 19 237
2018 Science and technology 29 35 23 10 3 0 0 64 13 36
2018 Legal services 29 41 11 10 9 0 0 71 18 64
2018 Administration and operations 32 34 13 11 9 0 0 66 21 1443
2018 Human resources 32 33 15 11 8 1 0 65 19 451
2018 Financial management 29 35 16 10 9 0 0 64 20 231
2018 Procurement 34 32 19 8 7 0 0 66 15 76
2018 Real property 20 39 13 9 17 1 0 60 27 89
2018 Materiel management 33 27 19 11 9 0 0 60 20 59
2018 Information management 31 32 15 13 9 0 0 63 22 372
2018 Information technology 25 34 20 9 11 0 0 60 20 122
2018 Internal audit 25 50 10 5 10 0 0 75 15 20
2018 Data sciences 51 20 16 9 4 0 0 71 13 24
2018 Policy 40 30 11 10 7 2 0 72 18 112
2018 Project management 31 33 11 19 5 0 0 64 24 86
2018 Other services to the public 29 33 11 13 13 1 0 63 26 177
2018 None of the above 31 33 16 12 8 0 1 64 21 421
2017 Client contact centre 34 31 19 11 5 0 0 65 16 131
2017 Health care practitioners 20 32 21 16 7 0 3 55 24 60
2017 Federal regulators 16 27 11 16 30 0 0 43 46 37
2017 Compliance, inspection and enforcement 27 27 16 19 11 0 0 54 30 74
2017 Communications or public affairs 19 48 16 9 8 0 0 67 17 82
2017 Access to information and privacy 24 27 17 26 7 0 0 51 33 52
2017 Security 35 39 12 7 7 0 0 74 14 202
2017 Science and technology 36 21 13 25 6 0 0 57 30 23
2017 Legal services 44 20 4 18 12 0 1 65 31 71
2017 Administration and operations 33 33 13 13 8 0 0 66 21 1651
2017 Human resources 31 37 15 9 8 1 0 68 17 469
2017 Financial management 28 41 10 11 8 2 0 70 19 268
2017 Procurement 27 32 22 13 7 0 0 59 20 81
2017 Real property 17 42 16 14 9 1 0 60 24 101
2017 Materiel management 39 37 13 3 9 0 0 76 11 47
2017 Information management 29 39 15 9 7 0 0 68 17 372
2017 Information technology 32 30 16 14 7 0 1 62 21 129
2017 Internal audit 25 25 24 13 13 0 0 50 26 24
2017 Data sciences 36 37 11 5 10 0 0 74 15 16
2017 Policy 45 30 11 9 5 0 0 75 14 103
2017 Project management 33 33 18 12 4 0 0 66 16 67
2017 Other services to the public 32 30 21 11 6 1 1 63 17 153
2017 None of the above 30 32 17 9 9 1 1 64 19 527
2014 Client contact centre 25 43 14 13 5 0 0 68 18 144
2014 Health care practitioners 22 38 21 13 6 0 0 60 19 32
2014 Federal regulators 27 20 20 20 13 0 0 48 33 15
2014 Compliance, inspection and enforcement 20 43 13 11 13 0 0 64 23 53
2014 Communications or public affairs 32 35 6 16 10 0 0 68 26 64
2014 Access to information and privacy 31 34 15 13 7 0 0 65 20 40
2014 Security 26 43 13 11 7 0 0 69 18 129
2014 Science and technology 47 12 16 12 13 0 0 59 25 15
2014 Legal services 26 40 18 5 11 0 0 66 16 53
2014 Administration and operations 31 38 11 11 8 0 0 69 19 1447
2014 Human resources 26 33 15 18 8 0 0 59 26 406
2014 Financial management 34 36 13 10 6 0 0 71 17 263
2014 Procurement 19 35 15 14 17 0 0 54 32 60
2014 Real property 22 30 23 14 11 0 0 52 25 111
2014 Materiel management 24 44 15 2 14 0 0 69 16 51
2014 Information management 26 39 14 13 7 0 0 65 20 372
2014 Information technology 23 38 16 10 13 0 0 60 23 106
2014 Internal audit 43 18 18 15 7 0 0 61 22 28
2014 Other services to the public 31 30 15 13 11 0 0 61 24 193
2014 None of the above 29 34 16 12 8 1 0 64 20 426

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 32 48 7 10 2 1 0 80 12 175
2018 Health care practitioners 28 40 8 15 9 0 0 68 24 71
2018 Federal regulators 33 41 16 10 0 0 0 74 10 32
2018 Compliance, inspection and enforcement 26 45 11 11 8 0 0 71 18 101
2018 Communications or public affairs 32 37 11 14 5 0 0 69 19 95
2018 Access to information and privacy 23 29 19 20 8 0 0 52 29 48
2018 Security 38 36 12 10 3 0 0 75 13 237
2018 Science and technology 43 40 8 5 4 0 0 83 9 36
2018 Legal services 44 41 6 1 6 0 0 86 8 64
2018 Administration and operations 33 39 13 10 5 0 0 72 15 1447
2018 Human resources 36 37 13 8 5 0 0 74 13 449
2018 Financial management 30 43 15 8 4 0 0 73 12 232
2018 Procurement 34 47 10 8 1 0 0 81 9 76
2018 Real property 17 47 17 10 8 0 0 64 19 90
2018 Materiel management 19 54 12 11 3 0 0 73 14 60
2018 Information management 35 41 11 8 4 0 0 76 13 372
2018 Information technology 27 32 20 10 11 0 0 59 21 123
2018 Internal audit 25 51 5 5 15 0 0 75 20 20
2018 Data sciences 38 38 9 9 7 0 0 76 16 24
2018 Policy 33 37 15 9 6 0 0 70 15 112
2018 Project management 22 43 7 18 10 0 0 65 28 87
2018 Other services to the public 43 33 13 7 4 0 0 76 11 178
2018 None of the above 33 40 13 7 6 0 1 74 13 422
2017 Client contact centre 35 47 8 7 3 0 0 82 10 131
2017 Health care practitioners 15 54 18 7 5 0 0 70 12 59
2017 Federal regulators 16 46 16 8 13 0 0 63 21 37
2017 Compliance, inspection and enforcement 29 47 8 10 5 0 0 76 16 74
2017 Communications or public affairs 24 48 14 12 2 0 0 72 14 82
2017 Access to information and privacy 34 32 13 10 10 2 0 67 20 52
2017 Security 43 35 9 10 3 0 0 78 13 203
2017 Science and technology 41 29 21 3 5 0 0 71 8 23
2017 Legal services 45 28 12 9 5 0 0 73 15 71
2017 Administration and operations 34 39 11 11 5 0 0 73 16 1651
2017 Human resources 39 36 11 10 4 0 0 75 14 470
2017 Financial management 30 45 10 11 3 0 0 75 15 267
2017 Procurement 34 48 9 6 3 1 0 82 9 81
2017 Real property 21 37 20 10 12 0 0 58 22 101
2017 Materiel management 45 43 6 3 3 0 0 88 5 47
2017 Information management 30 48 12 5 4 0 1 78 9 373
2017 Information technology 23 46 11 11 8 0 0 70 19 129
2017 Internal audit 25 34 21 12 9 0 0 58 21 24
2017 Data sciences 37 42 16 0 6 0 0 79 6 16
2017 Policy 33 40 10 11 6 0 0 73 17 103
2017 Project management 36 30 13 17 4 0 0 66 20 67
2017 Other services to the public 42 39 10 8 2 0 0 81 9 153
2017 None of the above 36 41 11 8 3 0 0 77 12 528

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 47 38 12 2 0 0 0 86 2 176
2018 Health care practitioners 45 44 7 3 0 0 0 90 3 71
2018 Federal regulators 43 45 13 0 0 0 0 87 0 33
2018 Compliance, inspection and enforcement 45 44 7 4 1 0 0 88 5 101
2018 Communications or public affairs 41 47 4 4 1 3 0 90 5 94
2018 Access to information and privacy 51 33 14 2 0 0 0 84 2 51
2018 Security 55 35 5 3 1 0 0 90 5 236
2018 Science and technology 66 27 4 3 0 0 0 93 3 36
2018 Legal services 45 49 3 0 3 0 0 94 3 64
2018 Administration and operations 49 37 8 3 2 0 0 86 6 1453
2018 Human resources 54 38 4 2 1 0 0 93 3 451
2018 Financial management 46 43 6 3 3 0 0 89 5 232
2018 Procurement 55 37 4 2 1 0 0 93 4 76
2018 Real property 51 45 3 1 0 0 0 96 1 91
2018 Materiel management 59 35 4 3 0 0 0 93 3 61
2018 Information management 50 40 5 4 1 0 0 91 5 374
2018 Information technology 50 36 8 4 2 0 0 86 6 122
2018 Internal audit 20 55 10 5 10 0 0 75 15 20
2018 Data sciences 85 13 0 2 0 0 0 98 2 24
2018 Policy 56 32 7 4 2 0 0 88 5 113
2018 Project management 49 37 9 3 1 0 0 86 5 86
2018 Other services to the public 52 34 6 4 2 2 0 88 6 179
2018 None of the above 52 38 7 1 1 1 0 91 2 423
2017 Client contact centre 45 42 5 6 2 0 0 87 8 131
2017 Health care practitioners 38 52 5 4 1 0 0 89 6 60
2017 Federal regulators 30 62 0 3 6 0 0 92 8 37
2017 Compliance, inspection and enforcement 53 36 3 7 1 0 0 89 9 74
2017 Communications or public affairs 39 46 6 7 2 0 0 85 9 82
2017 Access to information and privacy 49 35 8 7 2 0 0 83 8 52
2017 Security 56 33 4 4 2 0 0 90 6 203
2017 Science and technology 39 37 8 13 3 0 0 76 16 23
2017 Legal services 61 20 7 7 4 0 1 82 11 71
2017 Administration and operations 49 36 8 4 2 0 0 85 7 1649
2017 Human resources 50 38 7 3 1 0 0 89 4 469
2017 Financial management 44 44 7 3 2 0 0 88 5 268
2017 Procurement 50 38 9 0 1 1 0 90 1 81
2017 Real property 43 41 10 3 4 0 0 84 7 101
2017 Materiel management 54 35 7 1 1 0 0 90 3 47
2017 Information management 49 37 8 4 2 0 0 87 6 372
2017 Information technology 40 42 10 3 2 0 2 84 5 129
2017 Internal audit 33 38 12 9 9 0 0 71 17 24
2017 Data sciences 48 36 0 5 11 0 0 84 16 16
2017 Policy 51 40 2 2 3 0 0 92 6 103
2017 Project management 54 29 7 8 3 0 0 83 11 67
2017 Other services to the public 53 33 7 4 2 0 1 87 5 152
2017 None of the above 48 37 8 5 1 1 0 86 6 526
2014 Client contact centre 48 42 7 3 1 0 0 89 4 144
2014 Health care practitioners 43 39 8 10 0 0 0 82 10 32
2014 Federal regulators 40 46 7 0 7 0 0 87 7 15
2014 Compliance, inspection and enforcement 46 35 2 9 7 2 0 82 17 53
2014 Communications or public affairs 42 35 19 2 3 0 0 76 5 64
2014 Access to information and privacy 55 30 13 3 0 0 0 85 3 40
2014 Security 48 42 8 2 1 0 0 90 2 129
2014 Science and technology 59 12 17 6 7 0 0 71 13 15
2014 Legal services 42 51 2 2 2 2 0 95 4 53
2014 Administration and operations 47 38 8 4 2 0 0 86 6 1447
2014 Human resources 42 44 9 3 2 0 0 86 5 407
2014 Financial management 49 38 8 4 1 0 0 87 5 264
2014 Procurement 53 38 6 2 2 0 0 91 3 60
2014 Real property 41 43 9 5 3 0 0 84 7 111
2014 Materiel management 62 30 5 2 2 0 0 92 3 51
2014 Information management 45 42 7 3 2 1 0 87 6 371
2014 Information technology 36 48 10 4 2 1 0 84 6 106
2014 Internal audit 57 18 14 7 3 0 0 75 11 28
2014 Other services to the public 50 31 11 5 2 1 0 82 7 194
2014 None of the above 43 36 11 5 4 1 0 80 9 427

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 37 15 12 8 1 0 65 19 176
2018 Health care practitioners 37 29 12 8 15 0 0 66 22 71
2018 Federal regulators 32 37 15 10 6 0 0 69 16 33
2018 Compliance, inspection and enforcement 31 37 15 9 8 0 0 68 17 101
2018 Communications or public affairs 42 30 8 15 6 0 0 72 20 94
2018 Access to information and privacy 20 42 11 18 8 0 0 63 26 51
2018 Security 39 30 11 11 8 0 0 69 19 236
2018 Science and technology 46 35 6 7 6 0 0 81 13 36
2018 Legal services 27 53 3 8 9 0 0 80 17 65
2018 Administration and operations 37 34 12 10 7 0 0 71 16 1451
2018 Human resources 36 44 7 6 7 0 0 80 13 449
2018 Financial management 31 42 12 10 5 0 0 73 15 232
2018 Procurement 36 37 18 2 7 0 0 73 10 75
2018 Real property 29 45 7 5 13 0 0 75 18 91
2018 Materiel management 41 31 11 8 7 0 0 73 16 60
2018 Information management 33 37 12 9 8 0 0 70 18 374
2018 Information technology 36 25 19 12 8 0 0 61 20 123
2018 Internal audit 35 41 5 5 15 0 0 75 20 20
2018 Data sciences 58 22 2 9 9 0 0 80 17 24
2018 Policy 43 36 5 12 3 1 0 80 15 112
2018 Project management 30 44 14 4 8 0 0 74 12 85
2018 Other services to the public 32 34 12 9 12 0 0 66 21 179
2018 None of the above 38 34 10 9 8 0 0 72 18 418
2017 Client contact centre 31 40 14 9 5 0 1 71 15 130
2017 Health care practitioners 25 36 16 15 6 2 0 62 21 60
2017 Federal regulators 22 30 16 13 19 0 0 52 32 37
2017 Compliance, inspection and enforcement 30 33 11 14 13 0 0 62 27 74
2017 Communications or public affairs 24 50 9 8 9 0 0 74 17 82
2017 Access to information and privacy 28 30 11 21 10 0 0 57 31 52
2017 Security 43 35 9 8 5 0 0 78 14 203
2017 Science and technology 36 24 22 8 11 0 0 59 19 23
2017 Legal services 47 20 9 12 12 0 0 67 24 71
2017 Administration and operations 37 33 13 10 7 0 0 71 17 1647
2017 Human resources 35 41 11 7 6 1 0 76 13 469
2017 Financial management 34 40 9 12 6 0 0 74 18 266
2017 Procurement 26 41 15 14 5 0 0 67 19 80
2017 Real property 22 43 15 9 10 0 0 66 20 101
2017 Materiel management 40 38 15 5 1 0 0 78 6 47
2017 Information management 34 41 11 7 7 0 0 74 15 371
2017 Information technology 35 35 11 10 9 0 0 69 19 129
2017 Internal audit 17 44 4 21 13 0 0 61 35 23
2017 Data sciences 31 42 5 16 6 0 0 73 22 16
2017 Policy 46 32 7 7 7 1 0 79 14 103
2017 Project management 39 32 12 12 5 0 0 71 17 67
2017 Other services to the public 35 31 15 10 9 1 0 66 19 151
2017 None of the above 34 34 14 8 9 0 0 69 17 528

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 54 30 12 4 0 0 0 85 4 174
2018 Health care practitioners 59 29 7 3 2 0 0 88 5 70
2018 Federal regulators 63 18 16 3 0 0 0 81 3 33
2018 Compliance, inspection and enforcement 59 33 5 3 0 0 0 92 3 100
2018 Communications or public affairs 54 38 7 0 2 0 0 91 2 93
2018 Access to information and privacy 47 34 12 4 2 0 0 82 6 51
2018 Security 61 29 5 3 1 0 0 90 5 235
2018 Science and technology 64 25 9 3 0 0 0 88 3 35
2018 Legal services 61 28 7 0 3 0 0 90 3 64
2018 Administration and operations 59 29 8 2 2 0 0 88 4 1433
2018 Human resources 58 31 6 2 3 0 0 90 4 447
2018 Financial management 52 34 10 3 1 0 0 86 4 230
2018 Procurement 67 28 5 0 0 0 0 95 0 75
2018 Real property 53 32 12 2 2 0 0 84 4 92
2018 Materiel management 62 32 4 1 1 0 0 95 2 61
2018 Information management 60 30 8 2 1 0 0 89 3 370
2018 Information technology 53 34 9 2 2 0 0 87 5 122
2018 Internal audit 51 20 15 10 5 0 0 70 15 20
2018 Data sciences 82 18 0 0 0 0 0 100 0 24
2018 Policy 66 24 5 4 1 0 0 90 5 111
2018 Project management 53 37 6 2 1 0 0 90 4 85
2018 Other services to the public 69 25 3 1 1 0 0 95 2 177
2018 None of the above 66 26 6 1 1 0 0 92 2 415
2017 Client contact centre 56 38 4 1 1 0 0 94 2 131
2017 Health care practitioners 34 47 9 7 3 0 0 82 10 60
2017 Federal regulators 56 36 3 0 3 0 3 94 3 37
2017 Compliance, inspection and enforcement 67 24 8 1 0 0 0 90 1 74
2017 Communications or public affairs 59 33 7 1 0 0 0 92 1 81
2017 Access to information and privacy 70 23 5 0 2 0 0 93 2 52
2017 Security 64 30 4 0 1 0 0 94 2 203
2017 Science and technology 50 30 15 5 0 0 0 79 5 23
2017 Legal services 76 17 5 0 1 0 0 93 1 71
2017 Administration and operations 62 28 7 3 1 0 0 90 3 1645
2017 Human resources 58 33 6 1 1 0 0 91 2 473
2017 Financial management 55 35 6 2 2 0 0 90 4 270
2017 Procurement 58 33 5 1 4 0 0 90 5 81
2017 Real property 58 31 9 1 1 0 0 89 2 101
2017 Materiel management 54 35 5 5 0 0 0 89 5 46
2017 Information management 54 33 10 3 0 0 0 86 4 373
2017 Information technology 47 40 11 1 1 0 0 87 2 129
2017 Internal audit 41 33 13 12 0 0 0 75 12 24
2017 Data sciences 62 27 11 0 0 0 0 89 0 16
2017 Policy 60 31 6 1 3 0 0 91 3 103
2017 Project management 62 33 4 1 0 0 0 94 1 67
2017 Other services to the public 72 24 2 2 1 0 0 95 3 151
2017 None of the above 66 26 7 1 0 0 0 92 1 524
2014 Client contact centre 70 23 5 1 1 0 0 93 2 144
2014 Health care practitioners 45 47 8 0 0 0 0 92 0 32
2014 Federal regulators 74 7 13 7 0 0 0 80 7 15
2014 Compliance, inspection and enforcement 68 25 5 2 0 0 0 93 2 52
2014 Communications or public affairs 67 26 5 2 1 0 0 92 3 64
2014 Access to information and privacy 78 22 0 0 0 0 0 100 0 40
2014 Security 69 28 3 0 0 0 0 97 0 129
2014 Science and technology 81 19 0 0 0 0 0 100 0 15
2014 Legal services 66 29 4 2 0 0 0 95 2 53
2014 Administration and operations 71 21 5 2 1 0 0 93 3 1446
2014 Human resources 68 23 6 2 0 0 0 91 3 407
2014 Financial management 69 24 4 2 0 0 0 93 2 264
2014 Procurement 65 22 12 0 0 0 0 88 0 60
2014 Real property 60 30 7 3 0 0 0 90 3 111
2014 Materiel management 83 12 2 2 3 0 0 94 4 50
2014 Information management 67 23 6 3 1 0 0 90 4 372
2014 Information technology 72 22 5 0 0 1 0 95 0 106
2014 Internal audit 64 21 7 4 3 0 0 86 7 28
2014 Other services to the public 77 19 3 0 1 0 0 96 1 193
2014 None of the above 66 25 6 3 0 0 0 91 3 426

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 33 19 13 9 1 1 58 23 176
2018 Health care practitioners 22 45 18 8 7 0 0 67 15 70
2018 Federal regulators 32 39 13 13 3 0 0 72 16 33
2018 Compliance, inspection and enforcement 21 41 13 17 7 1 0 63 24 101
2018 Communications or public affairs 30 38 8 17 7 0 0 68 24 94
2018 Access to information and privacy 16 26 19 25 14 0 0 42 39 51
2018 Security 32 27 18 12 10 0 1 60 22 234
2018 Science and technology 48 40 6 3 0 3 0 91 3 34
2018 Legal services 17 39 22 9 12 0 2 57 21 65
2018 Administration and operations 33 37 12 11 6 0 0 71 17 1444
2018 Human resources 36 37 10 9 7 1 0 74 17 447
2018 Financial management 30 39 12 13 5 0 0 70 18 228
2018 Procurement 40 41 6 10 3 0 0 81 12 76
2018 Real property 28 44 11 8 8 0 0 72 17 90
2018 Materiel management 37 36 10 11 6 0 0 72 17 61
2018 Information management 28 38 14 12 8 0 1 66 20 371
2018 Information technology 32 35 18 9 7 0 0 67 16 123
2018 Internal audit 25 41 0 25 10 0 0 65 35 20
2018 Data sciences 55 27 4 4 9 0 0 82 13 24
2018 Policy 44 33 9 9 4 1 0 78 13 110
2018 Project management 37 37 16 7 4 0 0 73 11 86
2018 Other services to the public 25 34 13 9 18 0 0 60 28 178
2018 None of the above 29 36 13 12 8 0 2 67 20 421
2017 Client contact centre 26 38 17 8 9 1 1 65 17 131
2017 Health care practitioners 24 49 7 17 3 0 0 73 21 60
2017 Federal regulators 35 27 5 25 6 0 3 63 31 37
2017 Compliance, inspection and enforcement 35 23 13 17 12 0 0 58 28 74
2017 Communications or public affairs 28 35 12 16 9 0 0 63 25 81
2017 Access to information and privacy 23 36 15 21 5 0 0 58 26 52
2017 Security 38 37 10 11 3 0 1 76 14 201
2017 Science and technology 36 50 5 0 9 0 0 86 9 23
2017 Legal services 37 34 3 11 15 0 0 71 26 71
2017 Administration and operations 33 40 10 11 6 0 1 74 16 1639
2017 Human resources 38 37 8 8 7 0 1 76 15 472
2017 Financial management 37 37 11 8 5 1 0 75 14 267
2017 Procurement 31 49 8 8 2 1 0 81 10 81
2017 Real property 37 40 8 9 7 0 0 76 15 101
2017 Materiel management 37 46 10 1 4 1 0 84 5 46
2017 Information management 32 40 12 11 5 1 0 73 16 372
2017 Information technology 38 30 16 10 5 0 0 68 16 128
2017 Internal audit 33 29 12 13 12 0 0 63 25 24
2017 Data sciences 41 43 11 0 5 0 0 84 5 16
2017 Policy 43 38 9 7 3 0 0 81 10 103
2017 Project management 43 37 9 8 3 0 0 80 11 67
2017 Other services to the public 32 33 14 13 7 0 1 66 20 152
2017 None of the above 31 35 14 10 7 0 2 68 17 525
2014 Client contact centre 19 41 14 18 8 0 1 60 25 144
2014 Health care practitioners 14 57 10 5 13 0 0 71 18 32
2014 Federal regulators 20 61 7 7 7 0 0 80 13 15
2014 Compliance, inspection and enforcement 20 40 4 12 20 2 2 63 33 53
2014 Communications or public affairs 30 38 8 17 8 0 0 67 25 64
2014 Access to information and privacy 22 44 13 17 3 0 0 67 20 40
2014 Security 22 44 17 7 10 0 0 66 17 128
2014 Science and technology 36 29 10 7 18 0 0 65 25 15
2014 Legal services 31 35 14 6 14 0 0 66 20 53
2014 Administration and operations 28 42 12 11 6 1 0 71 17 1447
2014 Human resources 27 43 11 11 8 0 0 71 19 406
2014 Financial management 35 42 10 10 3 0 0 77 13 264
2014 Procurement 19 38 15 11 17 0 0 57 28 60
2014 Real property 24 39 13 17 7 0 0 63 24 111
2014 Materiel management 35 40 5 11 9 0 0 75 20 51
2014 Information management 27 44 11 13 5 0 0 70 19 372
2014 Information technology 27 34 16 10 13 0 0 61 23 106
2014 Internal audit 28 32 18 15 7 0 0 60 22 28
2014 Other services to the public 23 39 14 13 10 0 0 63 23 194
2014 None of the above 26 41 11 12 8 0 0 68 21 426

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 32 27 19 10 11 0 1 59 21 173
2018 Health care practitioners 30 38 15 8 4 0 4 71 13 69
2018 Federal regulators 56 13 16 12 3 0 0 69 15 32
2018 Compliance, inspection and enforcement 25 37 17 11 11 0 0 62 22 99
2018 Communications or public affairs 32 40 16 7 5 0 0 72 12 94
2018 Access to information and privacy 19 37 18 18 8 0 0 55 26 50
2018 Security 35 27 18 11 8 0 1 62 19 235
2018 Science and technology 45 37 9 9 0 0 0 82 9 34
2018 Legal services 29 33 23 6 7 0 2 63 13 65
2018 Administration and operations 39 31 15 9 6 0 0 70 15 1435
2018 Human resources 41 33 13 7 6 0 0 74 13 445
2018 Financial management 35 35 14 11 5 0 1 71 16 230
2018 Procurement 45 29 14 8 4 0 0 74 12 75
2018 Real property 30 39 10 11 10 0 0 69 20 90
2018 Materiel management 37 34 18 7 4 0 0 71 11 61
2018 Information management 34 32 17 9 8 0 1 66 16 370
2018 Information technology 37 28 18 13 3 0 0 65 16 120
2018 Internal audit 30 21 15 20 15 0 0 50 35 20
2018 Data sciences 60 25 7 9 0 0 0 85 9 24
2018 Policy 56 21 14 4 5 0 0 77 10 113
2018 Project management 40 29 15 9 6 0 0 70 15 87
2018 Other services to the public 29 31 16 9 15 0 0 60 24 177
2018 None of the above 33 33 15 10 8 0 1 67 18 418
2017 Client contact centre 33 34 18 8 5 1 1 68 14 131
2017 Health care practitioners 26 41 18 9 3 0 2 68 13 60
2017 Federal regulators 30 30 16 14 8 0 3 61 22 37
2017 Compliance, inspection and enforcement 35 35 20 4 7 0 0 70 11 74
2017 Communications or public affairs 30 40 14 12 5 0 0 69 16 81
2017 Access to information and privacy 22 33 18 22 5 0 0 55 27 52
2017 Security 36 36 14 8 5 0 1 73 13 203
2017 Science and technology 46 30 19 0 5 0 0 76 5 23
2017 Legal services 44 28 14 6 8 0 0 72 14 70
2017 Administration and operations 39 32 13 10 5 0 1 72 14 1643
2017 Human resources 41 31 12 8 7 0 0 73 15 473
2017 Financial management 37 39 10 7 5 0 2 77 12 269
2017 Procurement 35 39 18 3 2 1 1 76 5 81
2017 Real property 37 38 11 6 8 0 0 74 14 101
2017 Materiel management 38 35 20 5 1 0 0 74 7 46
2017 Information management 36 42 12 6 4 0 0 78 10 373
2017 Information technology 39 35 13 9 5 0 0 73 14 129
2017 Internal audit 25 38 17 9 12 0 0 62 21 24
2017 Data sciences 47 32 16 0 5 0 0 79 5 16
2017 Policy 50 29 12 6 4 0 0 78 10 103
2017 Project management 52 23 14 5 5 0 0 76 10 67
2017 Other services to the public 32 39 10 11 8 0 1 72 18 153
2017 None of the above 36 33 13 10 6 0 2 71 16 527
2014 Client contact centre 26 40 17 12 5 0 0 66 16 144
2014 Health care practitioners 14 44 21 12 9 0 0 58 21 32
2014 Federal regulators 21 53 13 7 7 0 0 74 13 15
2014 Compliance, inspection and enforcement 24 41 9 11 16 0 0 64 27 53
2014 Communications or public affairs 45 38 5 7 5 0 0 83 12 64
2014 Access to information and privacy 37 36 15 10 3 0 0 72 13 40
2014 Security 32 37 14 9 8 0 0 69 17 129
2014 Science and technology 47 25 10 0 19 0 0 71 19 15
2014 Legal services 34 31 16 4 12 2 0 67 17 53
2014 Administration and operations 38 36 13 7 5 0 0 75 12 1446
2014 Human resources 36 37 13 8 6 0 0 73 14 406
2014 Financial management 45 35 9 8 2 0 0 81 10 264
2014 Procurement 25 41 14 8 11 0 0 67 19 60
2014 Real property 29 30 18 14 10 0 0 59 23 111
2014 Materiel management 43 40 7 2 9 0 0 83 10 51
2014 Information management 33 35 17 9 5 0 0 68 14 372
2014 Information technology 38 28 12 11 12 0 0 65 22 106
2014 Internal audit 39 25 18 11 7 0 0 64 18 28
2014 Other services to the public 34 29 15 8 12 0 1 64 21 194
2014 None of the above 34 33 15 9 7 0 1 68 17 426

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 38 12 9 5 0 1 75 13 176
2018 Health care practitioners 32 40 12 7 10 0 0 72 17 71
2018 Federal regulators 38 30 13 16 3 0 0 68 19 33
2018 Compliance, inspection and enforcement 27 42 12 12 8 0 0 69 19 101
2018 Communications or public affairs 43 35 7 11 3 0 0 78 15 94
2018 Access to information and privacy 26 32 19 14 8 1 0 58 22 51
2018 Security 38 35 17 5 4 0 1 73 10 235
2018 Science and technology 58 28 6 3 0 6 0 91 3 36
2018 Legal services 30 45 11 5 10 0 0 74 15 65
2018 Administration and operations 40 32 14 9 5 0 0 72 14 1446
2018 Human resources 39 39 9 6 6 0 0 79 12 450
2018 Financial management 31 40 15 10 4 0 0 72 14 230
2018 Procurement 43 40 8 4 6 0 0 83 9 75
2018 Real property 28 31 18 12 10 0 0 59 23 92
2018 Materiel management 38 37 15 8 3 0 0 75 10 60
2018 Information management 35 38 13 9 5 0 1 73 14 372
2018 Information technology 39 25 22 11 3 0 0 64 14 120
2018 Internal audit 31 32 10 10 16 0 0 64 26 19
2018 Data sciences 45 28 18 4 4 0 0 74 9 24
2018 Policy 49 29 11 4 5 1 0 79 9 112
2018 Project management 37 39 11 10 3 0 0 76 13 86
2018 Other services to the public 36 35 7 9 10 2 0 73 20 177
2018 None of the above 34 37 16 9 3 0 1 72 12 423
2017 Client contact centre 37 42 12 5 3 0 0 79 9 131
2017 Health care practitioners 28 35 7 16 13 0 2 64 30 60
2017 Federal regulators 32 30 13 17 8 0 0 62 24 37
2017 Compliance, inspection and enforcement 34 33 11 17 4 1 0 68 21 73
2017 Communications or public affairs 33 40 12 6 9 0 0 73 15 81
2017 Access to information and privacy 29 34 18 6 12 2 0 64 18 52
2017 Security 41 39 7 7 4 1 0 81 11 203
2017 Science and technology 43 27 22 5 3 0 0 70 8 23
2017 Legal services 50 20 15 8 8 0 0 69 16 71
2017 Administration and operations 41 35 12 8 4 0 0 75 13 1642
2017 Human resources 45 33 9 7 5 0 0 79 12 470
2017 Financial management 37 38 11 9 5 0 1 75 14 270
2017 Procurement 34 42 11 12 1 1 0 76 13 81
2017 Real property 27 37 9 17 10 0 0 64 27 101
2017 Materiel management 41 35 17 5 0 0 1 77 6 46
2017 Information management 36 43 11 6 3 0 0 80 9 373
2017 Information technology 38 39 11 7 6 0 0 76 13 129
2017 Internal audit 21 46 17 4 12 0 0 67 17 24
2017 Data sciences 42 31 16 6 5 0 0 73 11 16
2017 Policy 55 28 9 4 3 0 2 84 7 103
2017 Project management 55 25 10 8 3 0 0 80 10 67
2017 Other services to the public 44 26 16 10 4 0 0 70 14 153
2017 None of the above 39 35 11 9 5 1 1 75 14 527
2014 Client contact centre 30 45 13 8 5 0 0 75 13 144
2014 Health care practitioners 25 47 8 14 6 0 0 71 21 32
2014 Federal regulators 21 46 13 13 7 0 0 67 20 15
2014 Compliance, inspection and enforcement 34 26 13 10 15 0 2 62 25 53
2014 Communications or public affairs 39 37 6 10 7 0 0 76 18 64
2014 Access to information and privacy 50 30 7 8 3 3 0 82 11 40
2014 Security 35 37 18 5 5 0 0 72 10 129
2014 Science and technology 41 30 0 23 6 0 0 71 29 15
2014 Legal services 37 32 16 11 4 0 0 69 14 53
2014 Administration and operations 38 38 12 7 4 0 0 76 12 1447
2014 Human resources 37 36 12 8 7 0 0 73 15 406
2014 Financial management 43 38 7 9 3 0 0 82 12 264
2014 Procurement 26 33 11 18 13 0 0 59 30 60
2014 Real property 31 26 17 14 12 0 0 57 26 111
2014 Materiel management 47 30 8 6 9 0 0 77 15 51
2014 Information management 38 30 16 11 4 0 0 69 15 372
2014 Information technology 39 29 12 14 6 0 0 68 20 106
2014 Internal audit 42 18 18 11 7 0 4 63 19 28
2014 Other services to the public 35 30 21 7 6 0 0 66 13 194
2014 None of the above 34 38 15 9 5 0 0 72 14 426

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 42 36 13 8 2 0 0 77 10 175
2018 Health care practitioners 50 28 13 4 6 0 0 78 9 70
2018 Federal regulators 48 30 16 3 3 0 0 78 6 33
2018 Compliance, inspection and enforcement 41 43 11 4 2 0 0 83 6 101
2018 Communications or public affairs 46 39 10 3 3 0 0 84 6 94
2018 Access to information and privacy 38 35 17 6 2 1 0 75 8 51
2018 Security 48 34 12 4 3 0 0 82 6 236
2018 Science and technology 48 33 13 6 0 0 0 81 6 36
2018 Legal services 47 44 3 0 6 0 0 91 6 65
2018 Administration and operations 47 36 10 5 2 0 0 83 7 1449
2018 Human resources 45 42 8 3 3 0 0 87 6 451
2018 Financial management 36 45 11 6 2 0 0 81 8 231
2018 Procurement 54 28 8 5 5 0 0 82 10 75
2018 Real property 35 38 12 7 7 0 0 73 15 92
2018 Materiel management 39 43 9 6 2 0 0 83 8 61
2018 Information management 42 42 6 5 4 0 0 84 10 374
2018 Information technology 44 35 13 6 2 0 0 78 9 123
2018 Internal audit 40 21 20 5 15 0 0 61 20 20
2018 Data sciences 63 32 0 4 0 0 0 96 4 24
2018 Policy 54 35 6 4 2 0 0 89 6 113
2018 Project management 40 41 14 2 2 0 0 81 5 86
2018 Other services to the public 50 37 7 2 4 0 0 88 5 177
2018 None of the above 53 31 9 5 1 0 1 85 6 420
2017 Client contact centre 43 44 7 3 1 1 0 89 4 130
2017 Health care practitioners 30 46 10 8 6 0 0 76 14 60
2017 Federal regulators 40 32 16 6 0 6 0 77 6 37
2017 Compliance, inspection and enforcement 51 34 11 1 3 0 0 85 4 73
2017 Communications or public affairs 39 48 9 2 2 0 0 87 4 80
2017 Access to information and privacy 36 48 7 8 2 0 0 83 10 52
2017 Security 53 34 8 4 1 0 0 87 5 203
2017 Science and technology 55 32 5 5 3 0 0 87 8 23
2017 Legal services 55 32 4 6 1 1 0 88 8 71
2017 Administration and operations 48 35 9 5 2 0 0 84 8 1640
2017 Human resources 49 38 7 4 3 0 0 86 7 472
2017 Financial management 40 42 11 3 4 0 0 82 7 268
2017 Procurement 40 40 7 7 5 1 0 80 12 81
2017 Real property 44 41 9 3 4 0 0 85 7 101
2017 Materiel management 51 34 8 4 3 0 0 85 7 46
2017 Information management 41 43 8 5 3 0 0 84 8 373
2017 Information technology 39 41 13 4 3 0 0 80 7 129
2017 Internal audit 25 30 25 8 12 0 0 55 21 24
2017 Data sciences 36 58 6 0 0 0 0 94 0 16
2017 Policy 51 36 9 2 2 0 0 87 4 103
2017 Project management 55 30 8 7 0 0 0 85 7 67
2017 Other services to the public 52 35 9 2 2 0 0 88 4 153
2017 None of the above 49 37 9 3 2 0 0 86 5 526
2014 Client contact centre 43 45 7 3 1 1 0 89 4 144
2014 Health care practitioners 39 39 12 6 4 0 0 78 10 32
2014 Federal regulators 61 26 7 7 0 0 0 87 7 15
2014 Compliance, inspection and enforcement 45 41 5 7 2 0 0 86 9 53
2014 Communications or public affairs 49 36 11 1 3 0 0 85 4 64
2014 Access to information and privacy 56 34 7 3 0 0 0 90 3 40
2014 Security 47 37 11 3 0 1 0 86 3 129
2014 Science and technology 53 29 13 0 6 0 0 81 6 15
2014 Legal services 46 42 5 2 5 0 0 88 7 53
2014 Administration and operations 48 38 8 4 3 0 0 86 6 1446
2014 Human resources 44 39 9 6 2 0 0 83 8 406
2014 Financial management 46 37 10 5 1 0 0 83 7 264
2014 Procurement 47 31 13 3 6 0 0 78 9 60
2014 Real property 37 36 13 10 4 0 0 73 14 111
2014 Materiel management 59 34 0 3 4 0 0 93 7 51
2014 Information management 44 33 12 8 3 0 1 77 11 371
2014 Information technology 53 28 10 4 4 0 1 82 8 106
2014 Internal audit 50 28 7 11 3 0 0 79 14 28
2014 Other services to the public 57 34 7 1 1 0 0 91 3 194
2014 None of the above 45 37 7 7 4 0 0 82 11 427

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 50 27 15 4 2 2 1 79 6 172
2018 Health care practitioners 26 26 28 5 14 0 0 52 19 71
2018 Federal regulators 28 21 20 12 20 0 0 49 32 32
2018 Compliance, inspection and enforcement 27 26 19 14 14 0 1 54 28 101
2018 Communications or public affairs 49 25 13 7 5 0 0 74 12 94
2018 Access to information and privacy 24 13 25 12 24 1 0 38 36 51
2018 Security 42 29 15 9 2 0 3 74 11 235
2018 Science and technology 56 19 13 6 4 2 0 76 10 36
2018 Legal services 32 26 26 10 5 0 2 59 14 65
2018 Administration and operations 40 29 15 9 6 0 1 69 15 1450
2018 Human resources 35 31 19 9 5 0 1 67 14 453
2018 Financial management 37 36 13 8 5 0 1 74 13 232
2018 Procurement 35 36 17 10 1 0 0 71 11 76
2018 Real property 30 32 17 17 3 0 0 63 20 92
2018 Materiel management 45 29 15 9 1 0 0 74 10 61
2018 Information management 41 26 18 9 5 0 2 68 14 374
2018 Information technology 42 35 16 5 1 0 1 78 6 123
2018 Internal audit 64 25 6 5 0 0 0 89 5 20
2018 Data sciences 39 35 22 4 0 0 0 73 4 24
2018 Policy 33 35 19 9 3 1 0 68 13 112
2018 Project management 32 34 18 9 8 0 0 65 17 87
2018 Other services to the public 45 26 15 8 3 0 3 73 11 177
2018 None of the above 46 30 11 6 3 1 3 79 9 422
2017 Client contact centre 55 24 6 3 3 0 8 86 8 131
2017 Health care practitioners 18 32 32 5 13 0 0 50 18 60
2017 Federal regulators 20 19 21 18 18 0 3 40 38 37
2017 Compliance, inspection and enforcement 30 19 24 14 9 0 4 51 24 74
2017 Communications or public affairs 38 26 15 7 7 0 7 69 15 82
2017 Access to information and privacy 34 10 15 13 29 0 0 44 42 52
2017 Security 41 34 13 5 3 0 4 78 9 203
2017 Science and technology 50 37 8 3 0 3 0 89 3 23
2017 Legal services 33 28 16 11 10 0 3 63 21 71
2017 Administration and operations 35 34 15 8 6 0 2 71 14 1652
2017 Human resources 33 31 20 9 4 0 2 66 14 473
2017 Financial management 38 33 17 8 3 0 2 72 11 271
2017 Procurement 23 33 16 22 6 0 0 57 28 81
2017 Real property 19 32 26 13 7 1 1 53 20 101
2017 Materiel management 35 30 24 8 0 0 4 67 8 47
2017 Information management 40 31 14 8 3 0 4 73 12 373
2017 Information technology 43 33 16 5 3 0 0 76 8 129
2017 Internal audit 58 34 4 0 0 0 4 96 0 24
2017 Data sciences 20 42 6 15 17 0 0 62 32 16
2017 Policy 46 32 12 7 3 0 0 78 10 103
2017 Project management 39 43 7 5 3 1 1 85 9 66
2017 Other services to the public 43 32 15 5 2 0 3 77 7 153
2017 None of the above 45 30 14 4 3 0 5 78 7 528
2014 Client contact centre 52 20 17 4 4 0 3 74 8 143
2014 Health care practitioners 13 34 22 8 23 0 0 47 31 32
2014 Federal regulators 7 13 27 21 33 0 0 20 54 15
2014 Compliance, inspection and enforcement 30 25 22 13 10 0 0 55 23 53
2014 Communications or public affairs 48 19 19 9 4 0 0 67 13 64
2014 Access to information and privacy 28 28 24 7 9 0 3 58 17 40
2014 Security 28 29 19 11 11 0 2 58 23 129
2014 Science and technology 40 25 17 6 6 6 0 69 13 15
2014 Legal services 24 40 18 13 5 0 0 64 18 53
2014 Administration and operations 31 32 18 9 8 0 1 64 17 1447
2014 Human resources 27 29 20 12 11 0 0 57 24 406
2014 Financial management 31 34 19 8 7 0 0 66 15 264
2014 Procurement 17 32 33 6 11 0 0 49 17 60
2014 Real property 24 24 30 15 8 0 0 48 23 111
2014 Materiel management 42 26 16 8 7 0 0 68 15 51
2014 Information management 33 31 16 11 7 0 2 65 19 372
2014 Information technology 37 34 16 5 6 1 2 73 11 106
2014 Internal audit 46 26 14 7 7 0 0 72 14 28
2014 Other services to the public 36 29 21 8 6 0 0 65 14 194
2014 None of the above 36 33 15 9 5 0 1 71 13 425

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 21 20 31 11 1 2 44 35 174
2018 Health care practitioners 16 20 33 12 19 0 0 31 36 69
2018 Federal regulators 3 9 45 28 15 0 0 43 13 33
2018 Compliance, inspection and enforcement 11 22 41 18 7 0 1 25 34 101
2018 Communications or public affairs 2 18 36 30 9 0 5 41 21 95
2018 Access to information and privacy 24 31 24 15 4 0 2 19 56 50
2018 Security 10 24 34 19 10 0 2 30 35 234
2018 Science and technology 0 19 33 29 12 6 2 44 20 36
2018 Legal services 8 17 25 32 16 0 3 49 25 65
2018 Administration and operations 10 22 32 22 12 1 2 34 33 1448
2018 Human resources 11 24 35 20 7 1 1 27 37 448
2018 Financial management 5 21 41 24 6 0 1 31 27 232
2018 Procurement 10 12 46 21 10 0 1 32 22 76
2018 Real property 13 22 36 26 2 0 1 29 35 92
2018 Materiel management 9 23 38 15 14 1 0 29 33 60
2018 Information management 8 23 33 20 13 1 1 34 32 373
2018 Information technology 7 24 38 20 8 1 2 29 32 123
2018 Internal audit 5 5 41 30 20 0 0 50 10 20
2018 Data sciences 18 20 22 26 9 3 3 37 40 24
2018 Policy 10 21 33 26 9 1 0 35 31 113
2018 Project management 23 23 27 16 10 1 0 26 46 87
2018 Other services to the public 9 25 32 17 12 2 3 30 36 177
2018 None of the above 7 18 37 20 14 0 3 36 26 419
2017 Client contact centre 6 17 38 13 18 1 6 34 25 130
2017 Health care practitioners 5 32 27 23 11 0 2 34 38 60
2017 Federal regulators 14 27 41 3 8 0 6 12 44 36
2017 Compliance, inspection and enforcement 14 27 36 11 12 0 0 23 41 71
2017 Communications or public affairs 12 22 31 19 14 0 2 34 35 82
2017 Access to information and privacy 38 10 20 7 16 0 9 25 53 52
2017 Security 7 17 33 24 13 2 4 40 25 203
2017 Science and technology 5 11 26 47 10 0 0 58 16 22
2017 Legal services 5 23 22 21 18 2 8 44 32 70
2017 Administration and operations 10 21 31 20 13 1 4 35 33 1637
2017 Human resources 10 22 32 21 10 2 3 33 34 472
2017 Financial management 7 19 32 20 14 2 7 37 28 270
2017 Procurement 6 20 36 21 12 1 4 35 27 79
2017 Real property 19 21 40 16 5 0 0 21 40 101
2017 Materiel management 7 32 27 18 13 0 5 32 40 47
2017 Information management 9 23 31 18 15 0 4 35 33 372
2017 Information technology 5 16 42 23 5 2 5 30 23 128
2017 Internal audit 4 17 34 20 21 0 4 43 22 24
2017 Data sciences 11 26 47 15 0 0 0 15 38 16
2017 Policy 7 18 47 19 8 0 1 28 25 103
2017 Project management 22 24 26 14 10 1 3 24 48 67
2017 Other services to the public 7 15 38 16 20 1 3 38 23 151
2017 None of the above 8 19 30 20 14 1 8 37 30 522
2014 Client contact centre 7 25 29 23 10 1 5 35 34 143
2014 Health care practitioners 10 21 45 17 3 0 4 20 32 32
2014 Federal regulators 14 26 40 7 13 0 0 20 40 15
2014 Compliance, inspection and enforcement 7 25 41 19 6 0 2 25 33 52
2014 Communications or public affairs 9 23 40 16 11 2 0 27 32 64
2014 Access to information and privacy 12 19 41 15 8 0 6 24 33 40
2014 Security 21 17 33 21 5 1 2 26 40 129
2014 Science and technology 0 31 43 0 26 0 0 26 31 15
2014 Legal services 5 27 29 26 7 2 4 35 35 53
2014 Administration and operations 10 24 35 18 10 1 2 29 35 1446
2014 Human resources 15 27 36 15 6 0 1 21 42 407
2014 Financial management 7 22 37 24 8 1 1 33 30 263
2014 Procurement 11 37 42 5 3 1 0 8 49 60
2014 Real property 23 33 25 17 3 0 0 20 55 111
2014 Materiel management 9 19 29 36 7 0 0 43 28 51
2014 Information management 10 24 39 14 10 0 3 25 35 372
2014 Information technology 7 20 39 21 6 1 7 29 29 105
2014 Internal audit 4 14 50 18 11 0 3 30 19 28
2014 Other services to the public 13 24 31 21 7 1 3 29 38 193
2014 None of the above 11 22 35 18 9 1 4 29 34 424

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 14 26 26 16 4 1 44 29 174
2018 Health care practitioners 11 20 32 16 18 0 4 36 31 70
2018 Federal regulators 6 15 30 19 27 0 3 47 22 33
2018 Compliance, inspection and enforcement 13 16 34 26 9 1 1 36 29 99
2018 Communications or public affairs 4 24 29 24 14 2 3 40 29 94
2018 Access to information and privacy 29 32 16 13 7 1 1 21 62 50
2018 Security 11 17 24 21 20 3 4 44 30 233
2018 Science and technology 4 11 14 32 25 12 2 66 18 36
2018 Legal services 3 16 39 17 19 3 2 38 20 65
2018 Administration and operations 9 16 27 26 19 2 2 46 26 1433
2018 Human resources 9 19 30 25 13 2 1 39 29 447
2018 Financial management 7 13 33 28 14 2 2 44 21 229
2018 Procurement 5 9 24 37 20 4 1 60 14 76
2018 Real property 12 23 31 23 9 1 1 33 35 90
2018 Materiel management 11 10 47 17 13 1 1 30 22 60
2018 Information management 9 18 30 20 19 3 2 41 28 369
2018 Information technology 7 17 29 20 20 4 2 43 26 121
2018 Internal audit 5 10 40 25 20 0 0 45 15 20
2018 Data sciences 18 13 20 17 22 10 0 44 34 24
2018 Policy 8 21 29 26 15 1 1 42 29 113
2018 Project management 14 20 28 23 15 1 0 38 34 87
2018 Other services to the public 12 21 26 18 19 1 3 39 34 179
2018 None of the above 8 16 25 25 18 2 5 47 26 419
2017 Client contact centre 8 12 27 21 20 5 7 47 23 129
2017 Health care practitioners 8 25 14 31 14 3 5 50 35 60
2017 Federal regulators 16 29 24 11 11 6 3 24 50 37
2017 Compliance, inspection and enforcement 12 16 38 12 16 3 3 30 30 72
2017 Communications or public affairs 12 20 28 26 10 3 2 37 34 82
2017 Access to information and privacy 27 25 24 7 11 2 5 19 56 52
2017 Security 8 15 27 23 18 1 6 45 26 200
2017 Science and technology 11 17 14 21 37 0 0 57 28 22
2017 Legal services 12 18 24 15 24 3 4 42 32 71
2017 Administration and operations 8 16 26 23 21 2 4 46 26 1634
2017 Human resources 8 20 26 23 15 3 5 41 31 468
2017 Financial management 5 11 28 23 21 2 9 50 18 268
2017 Procurement 11 16 22 26 18 0 6 48 29 80
2017 Real property 19 17 33 21 9 0 1 31 36 100
2017 Materiel management 5 9 29 20 27 5 5 52 16 47
2017 Information management 8 19 19 23 24 3 4 51 29 371
2017 Information technology 8 18 22 22 20 2 7 46 29 128
2017 Internal audit 12 17 24 30 8 0 8 41 32 24
2017 Data sciences 22 11 30 32 5 0 0 37 32 16
2017 Policy 7 17 29 24 22 0 1 47 24 103
2017 Project management 17 20 22 21 15 1 3 38 39 66
2017 Other services to the public 6 14 28 21 23 4 4 47 22 150
2017 None of the above 7 14 25 21 22 2 9 48 24 519
2014 Client contact centre 8 17 33 23 9 3 6 36 28 143
2014 Health care practitioners 18 23 17 21 17 0 4 39 43 32
2014 Federal regulators 26 26 15 7 13 13 0 23 60 15
2014 Compliance, inspection and enforcement 11 32 22 14 15 4 2 31 45 51
2014 Communications or public affairs 9 23 28 23 14 3 0 38 33 64
2014 Access to information and privacy 10 18 23 17 24 3 6 44 30 40
2014 Security 11 17 30 22 12 2 5 36 31 129
2014 Science and technology 18 19 33 11 19 0 0 30 37 15
2014 Legal services 8 25 27 23 11 4 2 36 35 53
2014 Administration and operations 8 17 29 25 17 1 4 44 26 1445
2014 Human resources 15 19 31 20 12 1 3 33 35 407
2014 Financial management 5 18 26 32 13 2 4 48 25 264
2014 Procurement 13 23 29 27 3 1 3 32 38 60
2014 Real property 21 27 27 13 10 1 0 24 49 111
2014 Materiel management 16 6 20 44 10 5 0 56 22 51
2014 Information management 11 15 29 22 16 3 3 41 28 372
2014 Information technology 13 22 19 24 14 2 6 41 38 106
2014 Internal audit 4 8 26 33 22 0 7 59 12 27
2014 Other services to the public 8 17 30 26 12 3 4 41 27 192
2014 None of the above 10 18 29 20 16 2 4 39 30 422

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 13 25 25 19 3 5 47 26 174
2018 Health care practitioners 21 20 24 27 7 1 2 34 41 71
2018 Federal regulators 3 18 24 32 18 3 3 52 22 33
2018 Compliance, inspection and enforcement 9 17 39 22 10 2 2 32 27 100
2018 Communications or public affairs 11 22 21 18 20 3 5 41 36 94
2018 Access to information and privacy 18 29 31 13 6 1 1 20 48 50
2018 Security 10 14 28 22 16 5 4 42 27 231
2018 Science and technology 0 30 24 21 17 6 2 42 32 36
2018 Legal services 7 14 24 41 12 1 0 54 22 65
2018 Administration and operations 9 19 28 24 16 2 3 42 29 1441
2018 Human resources 12 22 33 21 8 1 3 31 35 448
2018 Financial management 6 18 38 23 11 1 3 35 25 230
2018 Procurement 15 21 33 16 10 3 1 27 38 75
2018 Real property 17 24 30 26 2 1 1 28 42 92
2018 Materiel management 8 30 27 20 6 4 4 28 42 60
2018 Information management 10 15 28 24 17 2 5 44 27 372
2018 Information technology 10 24 30 18 11 3 3 32 36 123
2018 Internal audit 15 15 55 5 10 0 0 15 30 20
2018 Data sciences 9 31 0 35 18 6 2 57 43 24
2018 Policy 16 21 27 22 10 0 3 34 38 113
2018 Project management 23 21 32 13 7 3 0 21 46 87
2018 Other services to the public 8 11 29 19 22 5 5 46 21 175
2018 None of the above 8 19 24 25 16 3 5 44 30 418
2017 Client contact centre 4 14 29 18 18 4 13 44 21 130
2017 Health care practitioners 18 14 28 20 12 2 6 34 35 60
2017 Federal regulators 11 21 43 13 3 0 9 18 36 37
2017 Compliance, inspection and enforcement 10 29 22 17 16 1 4 35 41 73
2017 Communications or public affairs 17 12 32 18 11 5 5 33 32 81
2017 Access to information and privacy 22 11 27 15 13 3 9 31 38 52
2017 Security 7 15 29 21 19 2 7 45 24 202
2017 Science and technology 18 13 18 28 13 0 10 45 35 23
2017 Legal services 9 12 26 21 21 0 10 47 24 70
2017 Administration and operations 10 17 26 22 17 2 6 43 29 1634
2017 Human resources 10 19 34 19 10 2 6 32 32 471
2017 Financial management 5 18 37 20 10 1 7 34 25 270
2017 Procurement 17 20 34 17 11 0 1 28 38 81
2017 Real property 23 24 29 17 6 0 1 23 47 101
2017 Materiel management 11 4 42 16 14 1 11 35 17 47
2017 Information management 10 18 24 24 16 3 5 43 31 372
2017 Information technology 15 19 33 14 6 3 9 23 39 127
2017 Internal audit 46 9 33 0 8 0 4 8 57 24
2017 Data sciences 6 21 27 42 0 5 0 44 28 16
2017 Policy 8 33 28 17 12 1 1 29 42 103
2017 Project management 27 19 22 12 14 1 4 28 49 66
2017 Other services to the public 4 15 30 22 20 3 5 47 21 151
2017 None of the above 7 18 25 19 17 4 10 42 29 521
2014 Client contact centre 10 19 30 17 9 6 9 31 34 142
2014 Health care practitioners 9 36 32 16 3 4 0 19 47 32
2014 Federal regulators 7 27 33 20 13 0 0 33 34 15
2014 Compliance, inspection and enforcement 7 28 14 33 13 2 2 48 37 52
2014 Communications or public affairs 12 27 23 21 12 3 1 35 40 64
2014 Access to information and privacy 7 12 34 24 15 3 6 42 21 40
2014 Security 17 15 33 21 9 1 4 32 34 129
2014 Science and technology 31 13 20 10 7 0 19 21 54 15
2014 Legal services 5 20 31 18 18 0 7 39 27 53
2014 Administration and operations 11 20 28 22 14 2 3 37 33 1446
2014 Human resources 16 23 34 14 8 1 3 23 41 406
2014 Financial management 8 19 39 19 12 1 2 32 29 263
2014 Procurement 19 30 38 8 3 0 2 12 50 60
2014 Real property 33 24 30 11 1 0 0 12 58 110
2014 Materiel management 12 24 23 20 8 12 0 32 41 51
2014 Information management 8 16 30 25 13 3 5 41 26 372
2014 Information technology 16 25 33 14 5 0 7 20 44 106
2014 Internal audit 15 25 32 11 10 0 7 23 42 28
2014 Other services to the public 12 21 22 22 12 4 7 37 38 193
2014 None of the above 13 18 27 20 14 3 5 37 34 423

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 4 5 27 30 26 3 6 61 9 173
2018 Health care practitioners 6 10 25 38 19 2 0 58 16 70
2018 Federal regulators 0 12 25 37 26 0 0 63 12 31
2018 Compliance, inspection and enforcement 6 14 32 34 13 0 2 48 20 101
2018 Communications or public affairs 4 8 26 31 23 3 6 58 13 95
2018 Access to information and privacy 33 18 18 18 9 0 4 28 53 50
2018 Security 4 7 25 29 28 1 5 61 12 233
2018 Science and technology 5 9 22 38 22 3 2 63 14 36
2018 Legal services 4 9 38 24 24 0 0 48 14 65
2018 Administration and operations 3 8 27 37 22 1 2 61 11 1429
2018 Human resources 4 13 35 30 17 0 2 47 17 446
2018 Financial management 3 12 35 34 14 1 2 49 15 231
2018 Procurement 10 9 35 25 19 1 1 44 19 75
2018 Real property 4 17 34 34 11 0 1 45 21 91
2018 Materiel management 3 10 28 37 20 1 0 58 14 59
2018 Information management 4 8 24 37 24 0 3 64 12 369
2018 Information technology 4 12 29 35 16 2 2 54 16 123
2018 Internal audit 5 0 41 34 20 0 0 55 5 20
2018 Data sciences 0 0 28 61 12 0 0 72 0 23
2018 Policy 8 17 36 24 12 1 2 37 26 111
2018 Project management 11 12 34 25 13 4 1 40 25 85
2018 Other services to the public 5 9 23 24 28 2 10 59 16 175
2018 None of the above 2 9 25 33 25 1 5 62 12 418
2017 Client contact centre 2 5 23 27 26 2 15 64 9 129
2017 Health care practitioners 6 10 23 39 16 0 5 58 17 60
2017 Federal regulators 8 11 30 21 19 0 11 45 21 37
2017 Compliance, inspection and enforcement 3 7 32 36 18 1 3 56 10 73
2017 Communications or public affairs 6 13 28 25 15 2 11 46 22 80
2017 Access to information and privacy 27 16 13 20 13 0 10 37 48 52
2017 Security 4 4 26 29 27 2 8 62 9 200
2017 Science and technology 11 0 28 40 21 0 0 61 11 22
2017 Legal services 3 15 29 20 25 0 8 48 20 69
2017 Administration and operations 3 8 27 32 25 1 5 61 11 1629
2017 Human resources 7 10 30 29 18 2 4 50 18 470
2017 Financial management 5 14 28 30 18 1 5 51 20 268
2017 Procurement 1 23 34 23 16 1 1 40 25 80
2017 Real property 9 16 40 28 6 0 1 34 25 99
2017 Materiel management 5 5 27 32 26 0 5 61 11 47
2017 Information management 3 6 26 35 25 1 4 63 9 369
2017 Information technology 5 4 27 32 24 2 6 60 10 128
2017 Internal audit 13 9 29 25 20 0 4 47 22 24
2017 Data sciences 22 5 21 42 11 0 0 53 26 16
2017 Policy 3 19 22 36 20 0 0 56 22 103
2017 Project management 7 17 28 27 16 3 1 46 25 65
2017 Other services to the public 1 4 26 29 29 2 9 66 5 150
2017 None of the above 2 8 23 28 28 2 9 63 11 519
2014 Client contact centre 3 11 23 34 14 2 14 56 17 143
2014 Health care practitioners 4 12 34 31 13 0 6 47 17 32
2014 Federal regulators 7 27 13 33 7 7 7 46 39 15
2014 Compliance, inspection and enforcement 0 20 30 32 13 0 5 47 21 52
2014 Communications or public affairs 4 17 29 19 26 2 3 47 22 64
2014 Access to information and privacy 7 9 39 20 20 0 6 42 17 40
2014 Security 8 14 27 29 16 0 7 48 23 128
2014 Science and technology 6 7 10 45 32 0 0 77 13 15
2014 Legal services 5 15 29 25 19 0 7 47 22 53
2014 Administration and operations 4 11 28 34 19 1 3 56 15 1434
2014 Human resources 10 15 35 23 15 0 2 39 25 404
2014 Financial management 5 10 37 30 17 1 1 47 15 262
2014 Procurement 8 26 42 16 6 0 2 23 34 59
2014 Real property 14 20 37 18 10 1 0 28 34 109
2014 Materiel management 11 1 24 38 22 3 0 62 13 51
2014 Information management 4 10 27 34 20 1 4 57 15 371
2014 Information technology 5 7 38 26 17 1 6 46 13 104
2014 Internal audit 4 4 39 25 18 0 10 48 8 28
2014 Other services to the public 8 12 24 29 19 2 6 52 21 190
2014 None of the above 5 8 31 29 20 1 5 52 14 423

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 18 27 13 17 2 4 32 40 174
2018 Health care practitioners 25 20 22 22 10 0 0 32 46 70
2018 Federal regulators 19 29 18 9 22 0 3 32 49 33
2018 Compliance, inspection and enforcement 23 25 29 18 4 1 0 22 49 101
2018 Communications or public affairs 25 17 15 25 12 2 4 39 45 94
2018 Access to information and privacy 44 21 16 2 16 0 1 19 65 49
2018 Security 13 19 20 19 19 4 5 42 35 233
2018 Science and technology 16 9 13 22 35 3 2 60 26 36
2018 Legal services 18 24 18 19 16 2 3 37 44 65
2018 Administration and operations 15 19 25 21 17 2 2 39 36 1446
2018 Human resources 17 22 26 20 11 0 3 32 41 450
2018 Financial management 11 28 29 17 12 2 1 29 40 232
2018 Procurement 10 23 34 16 16 1 0 33 33 76
2018 Real property 22 18 32 19 7 0 1 26 41 92
2018 Materiel management 14 29 18 23 15 1 1 38 44 61
2018 Information management 20 19 24 19 13 1 3 34 41 374
2018 Information technology 16 21 26 20 13 2 2 34 39 122
2018 Internal audit 10 10 41 30 10 0 0 40 20 20
2018 Data sciences 17 9 31 31 7 3 2 40 28 24
2018 Policy 12 33 20 23 9 1 2 33 46 112
2018 Project management 17 25 27 19 7 3 1 27 44 87
2018 Other services to the public 16 27 21 15 17 2 3 33 45 178
2018 None of the above 15 20 22 19 19 1 5 40 37 419
2017 Client contact centre 12 21 17 22 20 2 6 45 37 130
2017 Health care practitioners 34 13 17 20 9 2 5 31 51 60
2017 Federal regulators 37 21 21 3 6 3 9 10 67 37
2017 Compliance, inspection and enforcement 23 18 26 16 8 7 3 26 45 73
2017 Communications or public affairs 29 25 23 14 9 1 0 23 54 82
2017 Access to information and privacy 45 10 12 13 13 2 7 27 60 52
2017 Security 12 12 28 17 26 1 5 45 26 202
2017 Science and technology 21 24 11 20 24 0 0 44 45 23
2017 Legal services 31 14 27 8 15 0 4 25 47 70
2017 Administration and operations 14 18 26 18 18 1 4 38 34 1639
2017 Human resources 20 19 23 17 13 2 6 32 43 470
2017 Financial management 13 21 25 16 17 1 7 35 38 269
2017 Procurement 21 31 25 15 7 0 1 22 52 80
2017 Real property 28 25 28 12 7 0 0 19 53 101
2017 Materiel management 19 24 23 10 16 0 7 28 47 47
2017 Information management 15 20 23 17 18 3 3 38 38 370
2017 Information technology 19 11 27 19 15 3 6 37 34 128
2017 Internal audit 4 13 25 33 21 0 4 56 18 24
2017 Data sciences 16 20 15 22 27 0 0 49 36 16
2017 Policy 9 19 27 27 17 1 1 45 28 103
2017 Project management 19 28 20 15 15 0 3 31 49 67
2017 Other services to the public 13 16 29 16 20 2 4 38 31 150
2017 None of the above 12 15 22 17 22 2 10 44 31 524
2014 Client contact centre 17 21 26 21 9 2 5 32 40 143
2014 Health care practitioners 26 31 21 10 12 0 0 22 57 32
2014 Federal regulators 34 46 13 0 7 0 0 7 80 15
2014 Compliance, inspection and enforcement 24 40 17 9 8 0 2 17 65 52
2014 Communications or public affairs 25 29 20 8 16 2 1 24 55 64
2014 Access to information and privacy 9 10 23 24 27 0 6 55 21 40
2014 Security 19 17 33 19 9 0 4 28 37 129
2014 Science and technology 37 16 15 6 26 0 0 32 53 15
2014 Legal services 22 20 13 27 15 2 2 44 43 53
2014 Administration and operations 17 22 26 18 14 1 2 33 40 1445
2014 Human resources 26 28 22 11 11 0 2 22 56 405
2014 Financial management 16 21 30 16 12 2 4 30 39 263
2014 Procurement 32 26 23 11 6 1 0 18 59 60
2014 Real property 35 22 23 11 6 0 2 18 59 111
2014 Materiel management 20 27 19 20 14 0 0 34 47 51
2014 Information management 20 24 29 15 9 2 1 25 45 372
2014 Information technology 17 28 24 15 11 0 5 27 48 105
2014 Internal audit 29 11 21 17 7 0 14 29 46 28
2014 Other services to the public 17 28 18 19 13 1 4 34 47 193
2014 None of the above 16 17 26 19 16 1 4 36 36 424

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 19 21 22 14 4 3 39 39 173
2018 Health care practitioners 15 19 28 22 13 2 2 36 36 67
2018 Federal regulators 5 19 40 13 16 2 6 31 26 33
2018 Compliance, inspection and enforcement 9 20 26 34 9 0 3 44 29 99
2018 Communications or public affairs 10 17 33 18 14 4 3 35 30 95
2018 Access to information and privacy 35 29 21 7 6 0 1 14 65 49
2018 Security 17 20 21 15 17 5 4 35 41 233
2018 Science and technology 13 3 9 27 37 9 2 71 18 35
2018 Legal services 14 13 20 28 25 2 0 53 27 64
2018 Administration and operations 8 16 25 24 20 2 4 47 26 1431
2018 Human resources 14 22 30 18 11 2 2 31 38 444
2018 Financial management 11 19 34 21 12 0 2 34 31 231
2018 Procurement 6 14 32 27 20 1 0 48 20 76
2018 Real property 10 15 30 26 15 0 4 43 26 92
2018 Materiel management 7 12 30 28 18 1 4 49 20 60
2018 Information management 15 23 24 17 16 2 4 34 40 373
2018 Information technology 5 12 21 31 24 2 4 59 18 122
2018 Internal audit 20 25 21 15 20 0 0 35 45 20
2018 Data sciences 17 13 13 31 16 3 7 51 34 24
2018 Policy 7 21 32 25 10 2 2 37 30 111
2018 Project management 12 13 25 20 14 7 8 40 30 86
2018 Other services to the public 12 14 29 19 18 4 4 40 28 177
2018 None of the above 10 15 20 22 21 4 7 48 29 421
2017 Client contact centre 11 15 26 20 14 6 7 40 30 130
2017 Health care practitioners 20 21 17 16 21 3 2 39 43 60
2017 Federal regulators 13 27 16 21 11 6 6 36 46 37
2017 Compliance, inspection and enforcement 19 10 28 19 13 3 8 35 33 74
2017 Communications or public affairs 19 33 18 15 8 5 3 25 56 82
2017 Access to information and privacy 27 21 15 9 16 0 12 28 55 52
2017 Security 12 20 24 13 20 2 9 37 36 202
2017 Science and technology 19 21 3 19 36 0 3 57 41 23
2017 Legal services 13 22 21 20 14 4 7 38 39 70
2017 Administration and operations 9 16 23 22 21 3 6 47 27 1638
2017 Human resources 15 18 28 18 14 2 7 34 35 471
2017 Financial management 9 14 26 22 21 1 7 47 25 269
2017 Procurement 11 15 35 24 14 0 1 39 26 80
2017 Real property 18 23 26 22 9 1 1 32 42 101
2017 Materiel management 4 20 19 17 30 1 9 52 27 47
2017 Information management 13 19 20 20 16 5 6 41 36 372
2017 Information technology 10 7 14 33 25 4 8 65 19 127
2017 Internal audit 13 20 21 21 16 4 4 40 36 24
2017 Data sciences 22 20 11 15 27 5 0 44 44 16
2017 Policy 6 12 30 19 21 2 10 46 20 102
2017 Project management 17 17 19 25 14 1 7 43 37 65
2017 Other services to the public 9 11 22 21 25 5 6 53 23 150
2017 None of the above 8 14 19 21 22 6 10 50 27 522
2014 Client contact centre 13 16 25 27 7 5 6 38 33 140
2014 Health care practitioners 18 23 14 19 25 0 0 44 42 32
2014 Federal regulators 13 47 33 0 7 0 0 7 60 15
2014 Compliance, inspection and enforcement 14 16 29 21 17 0 3 39 31 53
2014 Communications or public affairs 14 19 25 19 20 3 0 40 35 64
2014 Access to information and privacy 10 19 29 12 17 7 6 34 33 40
2014 Security 12 20 26 19 10 4 8 33 37 129
2014 Science and technology 12 18 6 31 32 0 0 63 30 15
2014 Legal services 9 14 16 33 17 5 5 56 26 53
2014 Administration and operations 9 15 24 26 20 2 5 49 25 1440
2014 Human resources 19 23 24 19 9 2 4 29 44 406
2014 Financial management 11 13 29 25 16 1 6 43 26 264
2014 Procurement 15 15 34 23 8 2 4 33 31 59
2014 Real property 19 22 26 15 14 1 4 30 42 110
2014 Materiel management 9 4 21 28 22 5 10 60 15 51
2014 Information management 13 20 23 23 14 3 4 40 35 371
2014 Information technology 6 10 24 29 20 3 8 55 18 106
2014 Internal audit 7 11 39 25 4 4 10 33 21 28
2014 Other services to the public 14 12 23 23 16 5 6 44 30 194
2014 None of the above 8 15 23 21 22 3 8 48 26 421

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 19 30 22 16 5 2 40 28 172
2018 Health care practitioners 18 23 27 21 10 0 2 31 41 70
2018 Federal regulators 6 13 32 28 16 2 3 46 20 33
2018 Compliance, inspection and enforcement 16 17 38 22 4 2 2 27 34 100
2018 Communications or public affairs 4 24 33 22 14 0 3 37 29 95
2018 Access to information and privacy 20 30 24 12 10 2 1 23 52 50
2018 Security 12 14 29 22 16 3 4 41 28 234
2018 Science and technology 4 14 21 24 26 9 2 56 21 36
2018 Legal services 4 10 38 28 16 3 0 46 15 65
2018 Administration and operations 10 18 30 22 15 2 2 39 29 1446
2018 Human resources 10 23 35 18 10 2 2 29 35 448
2018 Financial management 7 20 39 21 10 1 2 32 27 231
2018 Procurement 19 14 37 15 14 0 3 29 33 76
2018 Real property 19 26 32 18 2 0 3 21 47 92
2018 Materiel management 8 22 27 21 14 5 3 38 33 60
2018 Information management 11 17 31 21 14 2 3 37 30 371
2018 Information technology 14 17 32 19 12 3 3 34 33 123
2018 Internal audit 10 20 26 25 20 0 0 45 30 20
2018 Data sciences 18 4 33 23 9 6 7 36 26 23
2018 Policy 12 19 35 23 10 0 1 34 31 113
2018 Project management 18 20 35 16 7 4 1 24 40 87
2018 Other services to the public 10 11 31 20 17 5 6 41 24 178
2018 None of the above 9 20 26 20 15 3 7 39 32 418
2017 Client contact centre 6 9 30 24 18 6 8 49 17 130
2017 Health care practitioners 15 21 29 26 5 2 3 32 38 60
2017 Federal regulators 11 13 48 13 3 0 11 18 28 37
2017 Compliance, inspection and enforcement 14 21 34 15 11 1 4 27 37 73
2017 Communications or public affairs 8 31 25 11 13 6 7 28 44 82
2017 Access to information and privacy 19 17 30 14 9 3 7 25 41 52
2017 Security 8 14 24 25 23 1 5 51 23 201
2017 Science and technology 21 8 16 16 36 3 0 54 30 23
2017 Legal services 8 22 22 19 16 4 8 41 34 70
2017 Administration and operations 10 18 29 19 16 3 5 38 31 1638
2017 Human resources 9 18 34 19 12 3 5 33 29 471
2017 Financial management 6 18 38 19 11 1 7 32 27 269
2017 Procurement 15 25 32 13 13 0 1 27 40 80
2017 Real property 22 31 31 10 5 1 0 15 54 101
2017 Materiel management 9 15 23 22 17 1 14 45 28 47
2017 Information management 11 15 33 21 13 3 4 36 28 371
2017 Information technology 18 18 30 16 9 3 5 28 39 128
2017 Internal audit 21 30 25 8 9 0 8 18 55 24
2017 Data sciences 11 21 26 5 33 5 0 39 33 16
2017 Policy 6 21 26 23 14 5 6 41 30 103
2017 Project management 21 20 32 11 11 4 1 23 43 67
2017 Other services to the public 6 12 33 21 20 3 6 45 19 149
2017 None of the above 8 13 23 22 18 7 9 47 26 521
2014 Client contact centre 6 19 28 29 6 6 6 40 29 143
2014 Health care practitioners 22 31 27 13 3 4 0 16 55 32
2014 Federal regulators 13 47 26 7 7 0 0 14 60 15
2014 Compliance, inspection and enforcement 18 15 37 19 4 4 4 25 35 52
2014 Communications or public affairs 13 30 26 15 13 2 1 30 44 64
2014 Access to information and privacy 5 22 22 21 15 10 6 42 32 40
2014 Security 11 22 30 21 9 1 5 33 36 129
2014 Science and technology 25 12 33 4 26 0 0 30 37 15
2014 Legal services 7 22 28 25 14 2 2 41 30 53
2014 Administration and operations 11 22 30 19 12 2 3 33 35 1440
2014 Human resources 15 22 37 14 8 1 3 23 39 407
2014 Financial management 9 16 38 19 13 1 4 33 27 264
2014 Procurement 8 26 44 17 3 2 0 21 34 60
2014 Real property 24 34 27 10 2 2 1 13 60 111
2014 Materiel management 13 18 40 14 13 3 0 27 32 51
2014 Information management 14 14 36 18 12 2 3 32 30 371
2014 Information technology 11 24 33 17 8 2 6 27 37 106
2014 Internal audit 4 35 29 7 14 0 11 24 43 28
2014 Other services to the public 16 24 21 19 13 3 5 35 43 192
2014 None of the above 11 17 30 17 15 4 6 35 31 425
Top of Page

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 24 21 18 8 6 3 47 29 175
2018 Health care practitioners 19 30 18 13 20 0 0 49 33 71
2018 Federal regulators 29 24 16 16 10 2 3 56 27 32
2018 Compliance, inspection and enforcement 16 29 20 11 20 4 1 48 32 101
2018 Communications or public affairs 16 30 22 16 9 5 3 49 27 95
2018 Access to information and privacy 21 24 26 12 12 2 3 47 26 50
2018 Security 22 23 21 13 10 7 4 50 26 236
2018 Science and technology 33 25 16 2 5 16 3 72 8 36
2018 Legal services 16 33 21 6 12 9 3 56 20 65
2018 Administration and operations 20 31 20 13 10 4 2 54 25 1448
2018 Human resources 22 32 16 13 9 5 4 59 24 449
2018 Financial management 19 36 18 11 11 3 2 58 24 232
2018 Procurement 22 34 19 9 11 5 1 59 21 76
2018 Real property 22 30 18 12 14 3 1 54 27 89
2018 Materiel management 16 33 26 7 17 0 0 50 24 61
2018 Information management 18 34 18 13 10 4 3 55 25 373
2018 Information technology 25 29 16 13 11 4 2 57 26 123
2018 Internal audit 10 46 20 0 15 10 0 62 16 20
2018 Data sciences 38 22 13 7 9 3 9 67 18 24
2018 Policy 21 36 14 14 6 6 4 62 22 113
2018 Project management 20 43 15 6 9 4 4 68 16 84
2018 Other services to the public 17 31 14 17 15 3 2 51 34 175
2018 None of the above 19 30 20 13 12 5 3 52 26 420
2017 Client contact centre 19 42 14 11 8 5 1 66 20 131
2017 Health care practitioners 14 36 12 14 16 7 2 54 33 60
2017 Federal regulators 23 28 16 11 16 3 3 54 28 37
2017 Compliance, inspection and enforcement 25 21 17 15 17 3 4 48 34 74
2017 Communications or public affairs 22 26 16 21 6 8 0 53 30 81
2017 Access to information and privacy 23 27 21 20 8 0 2 50 28 52
2017 Security 28 30 12 10 10 3 6 64 22 203
2017 Science and technology 36 21 8 18 8 10 0 63 28 23
2017 Legal services 31 16 11 18 15 3 7 52 36 71
2017 Administration and operations 25 31 14 13 11 4 2 59 26 1647
2017 Human resources 29 26 15 12 7 3 7 62 21 473
2017 Financial management 27 28 14 14 9 3 5 60 25 271
2017 Procurement 24 27 15 12 14 5 2 55 28 81
2017 Real property 21 33 19 12 10 3 2 56 24 101
2017 Materiel management 25 40 16 12 5 1 0 67 17 47
2017 Information management 27 34 13 9 11 4 2 65 21 374
2017 Information technology 26 30 14 11 6 5 8 64 19 129
2017 Internal audit 34 8 13 18 22 0 4 45 42 23
2017 Data sciences 69 11 5 10 0 5 0 84 11 16
2017 Policy 35 30 15 11 4 3 2 68 16 103
2017 Project management 29 37 7 15 10 3 0 68 25 67
2017 Other services to the public 24 34 15 8 12 2 4 61 22 152
2017 None of the above 26 26 13 13 12 6 4 57 28 527
2014 Client contact centre 25 33 18 16 6 1 1 59 23 144
2014 Health care practitioners 29 29 16 17 8 3 0 59 25 32
2014 Federal regulators 20 40 20 14 0 7 0 64 15 15
2014 Compliance, inspection and enforcement 30 25 13 14 13 2 3 58 29 53
2014 Communications or public affairs 17 37 13 13 18 2 0 55 32 64
2014 Access to information and privacy 24 33 16 20 5 0 2 58 26 40
2014 Security 35 24 14 8 13 4 2 63 23 129
2014 Science and technology 47 6 12 6 23 6 0 56 31 15
2014 Legal services 23 30 11 20 11 4 2 56 32 53
2014 Administration and operations 29 31 14 12 10 3 1 63 23 1447
2014 Human resources 32 30 13 10 8 4 3 66 20 407
2014 Financial management 31 33 14 7 9 3 2 68 17 264
2014 Procurement 21 30 13 16 16 3 2 53 33 60
2014 Real property 31 24 19 9 16 1 0 55 25 111
2014 Materiel management 37 39 5 8 11 0 0 76 19 51
2014 Information management 27 36 12 13 9 2 1 64 23 371
2014 Information technology 29 36 11 10 9 4 1 69 20 106
2014 Internal audit 24 14 14 25 11 11 0 43 41 28
2014 Other services to the public 24 27 18 13 15 2 1 53 29 194
2014 None of the above 28 31 12 11 12 3 3 62 25 427

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 33 14 12 10 2 0 64 22 175
2018 Health care practitioners 35 26 9 19 11 0 0 61 30 71
2018 Federal regulators 37 27 13 13 10 0 0 64 23 32
2018 Compliance, inspection and enforcement 17 38 17 8 20 0 0 55 28 101
2018 Communications or public affairs 31 35 11 16 6 1 0 67 22 95
2018 Access to information and privacy 31 38 2 16 13 0 0 69 29 50
2018 Security 38 22 16 12 9 1 1 62 22 235
2018 Science and technology 55 21 12 9 3 0 0 76 12 36
2018 Legal services 33 31 14 9 10 3 0 66 20 65
2018 Administration and operations 35 31 11 13 9 0 0 66 23 1447
2018 Human resources 40 32 8 9 9 2 0 74 18 449
2018 Financial management 35 30 13 9 12 0 0 65 22 232
2018 Procurement 40 28 13 8 11 0 0 69 19 75
2018 Real property 34 32 7 13 13 0 0 67 26 88
2018 Materiel management 28 36 11 14 11 0 0 64 25 61
2018 Information management 32 31 13 14 8 0 1 64 23 374
2018 Information technology 34 22 11 18 12 2 1 58 31 123
2018 Internal audit 45 26 5 10 10 5 0 74 21 20
2018 Data sciences 54 18 9 11 9 0 0 72 20 24
2018 Policy 48 26 10 10 4 2 0 75 14 113
2018 Project management 40 29 10 11 8 3 0 71 19 82
2018 Other services to the public 26 29 12 12 19 1 1 55 32 173
2018 None of the above 30 29 14 13 13 1 1 60 26 417
2017 Client contact centre 43 29 10 9 8 1 0 73 16 130
2017 Health care practitioners 30 42 8 13 6 0 0 72 20 59
2017 Federal regulators 29 36 6 11 14 5 0 68 26 37
2017 Compliance, inspection and enforcement 35 22 11 12 17 1 1 58 30 73
2017 Communications or public affairs 26 32 17 16 8 1 0 59 24 82
2017 Access to information and privacy 31 27 13 16 11 2 0 59 28 52
2017 Security 45 30 7 7 7 2 2 78 15 202
2017 Science and technology 59 24 6 9 3 0 0 83 11 23
2017 Legal services 40 25 8 17 7 0 3 67 25 70
2017 Administration and operations 38 28 10 12 10 1 1 67 23 1649
2017 Human resources 42 28 8 10 8 1 3 73 18 473
2017 Financial management 39 33 10 9 7 0 1 73 16 270
2017 Procurement 35 32 11 13 8 1 0 67 22 81
2017 Real property 33 32 11 14 9 0 0 65 23 101
2017 Materiel management 48 30 11 9 1 0 0 78 10 47
2017 Information management 41 32 8 10 9 0 0 74 18 374
2017 Information technology 38 36 11 4 6 5 0 78 10 129
2017 Internal audit 42 17 8 12 17 0 4 61 30 24
2017 Data sciences 63 16 0 21 0 0 0 79 21 16
2017 Policy 47 25 12 9 5 1 0 73 14 103
2017 Project management 36 33 9 15 8 0 0 69 23 67
2017 Other services to the public 40 24 16 12 8 0 0 64 19 152
2017 None of the above 37 27 11 11 11 2 2 66 23 528
2014 Client contact centre 36 31 14 12 6 0 0 67 19 144
2014 Health care practitioners 30 38 10 13 9 0 0 68 22 32
2014 Federal regulators 33 33 13 8 13 0 0 66 21 15
2014 Compliance, inspection and enforcement 33 34 7 4 22 0 0 67 25 53
2014 Communications or public affairs 26 42 6 15 11 0 0 68 26 64
2014 Access to information and privacy 48 29 5 8 9 0 0 78 17 40
2014 Security 42 25 10 8 13 1 1 68 22 129
2014 Science and technology 48 29 6 0 17 0 0 77 17 15
2014 Legal services 37 22 13 16 11 2 0 60 28 53
2014 Administration and operations 39 29 10 11 9 1 0 69 21 1446
2014 Human resources 44 29 9 11 6 0 1 73 17 406
2014 Financial management 42 33 9 11 5 1 0 75 16 264
2014 Procurement 33 26 8 16 17 0 0 59 33 60
2014 Real property 39 26 14 10 10 1 0 66 20 111
2014 Materiel management 44 34 3 12 7 0 0 78 19 51
2014 Information management 37 33 9 11 9 0 1 71 21 370
2014 Information technology 38 28 10 9 14 1 0 67 23 106
2014 Internal audit 39 22 10 18 11 0 0 60 29 28
2014 Other services to the public 35 23 10 17 13 1 0 59 31 194
2014 None of the above 39 24 9 16 11 1 0 64 27 427

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 24 17 15 16 14 3 43 37 176
2018 Health care practitioners 18 16 15 21 24 4 2 36 48 70
2018 Federal regulators 6 31 29 13 10 11 0 42 25 32
2018 Compliance, inspection and enforcement 5 12 20 22 28 12 1 20 58 101
2018 Communications or public affairs 14 13 12 22 15 21 3 36 48 95
2018 Access to information and privacy 12 14 21 19 26 4 3 28 49 51
2018 Security 14 16 16 19 15 17 3 38 43 236
2018 Science and technology 22 15 10 11 12 23 6 52 33 36
2018 Legal services 11 20 28 17 15 9 0 34 35 65
2018 Administration and operations 13 22 18 20 14 10 2 40 39 1449
2018 Human resources 14 22 18 19 12 13 2 43 36 449
2018 Financial management 14 28 16 18 16 7 1 46 37 231
2018 Procurement 15 32 20 16 12 4 1 50 29 76
2018 Real property 14 19 21 16 18 12 1 38 38 90
2018 Materiel management 13 20 25 19 18 4 1 34 39 61
2018 Information management 13 23 21 15 15 10 3 42 34 373
2018 Information technology 11 17 19 18 19 14 2 33 44 122
2018 Internal audit 10 16 40 15 0 15 5 32 18 20
2018 Data sciences 26 28 9 13 12 12 0 61 29 23
2018 Policy 14 21 22 18 13 8 3 40 36 112
2018 Project management 12 21 23 17 10 13 4 39 33 83
2018 Other services to the public 12 28 19 14 20 7 1 43 37 174
2018 None of the above 15 20 20 14 19 10 3 40 37 418
2017 Client contact centre 11 30 17 15 14 11 2 47 34 131
2017 Health care practitioners 12 20 10 24 18 12 5 38 50 60
2017 Federal regulators 5 22 22 14 28 8 0 30 46 36
2017 Compliance, inspection and enforcement 3 21 15 17 22 17 5 30 50 74
2017 Communications or public affairs 13 21 19 24 16 7 1 36 43 82
2017 Access to information and privacy 15 14 12 18 32 9 2 32 55 51
2017 Security 15 21 14 13 13 20 3 47 35 202
2017 Science and technology 33 3 5 17 19 23 0 47 47 23
2017 Legal services 17 23 10 16 18 12 4 48 40 71
2017 Administration and operations 12 21 18 19 14 13 3 40 39 1648
2017 Human resources 14 21 17 16 12 16 5 44 34 473
2017 Financial management 12 24 12 19 12 17 4 45 40 271
2017 Procurement 14 19 13 25 11 15 2 41 43 81
2017 Real property 10 16 26 17 17 14 0 30 39 101
2017 Materiel management 5 35 15 23 8 10 4 47 35 47
2017 Information management 10 25 18 13 14 17 3 44 34 374
2017 Information technology 9 21 12 19 14 22 2 41 44 129
2017 Internal audit 13 11 13 21 13 17 12 34 48 24
2017 Data sciences 0 31 37 6 0 26 0 42 8 16
2017 Policy 20 19 19 16 10 15 1 46 31 103
2017 Project management 19 19 15 24 11 10 1 43 40 67
2017 Other services to the public 17 19 20 18 15 11 0 41 37 152
2017 None of the above 12 22 14 17 14 18 4 43 39 527
2014 Client contact centre 16 23 18 22 13 7 0 43 38 144
2014 Health care practitioners 19 19 23 16 10 12 0 44 30 32
2014 Federal regulators 7 33 20 27 8 7 0 42 37 15
2014 Compliance, inspection and enforcement 6 13 23 24 23 11 0 21 53 53
2014 Communications or public affairs 17 23 8 20 25 6 2 43 49 64
2014 Access to information and privacy 10 19 21 19 17 12 2 34 42 40
2014 Security 12 23 22 16 16 10 1 39 36 128
2014 Science and technology 32 4 12 16 25 10 0 41 46 15
2014 Legal services 10 18 11 16 27 14 4 34 53 53
2014 Administration and operations 14 23 16 19 15 11 2 43 39 1446
2014 Human resources 14 22 19 18 14 11 3 41 38 405
2014 Financial management 8 28 18 19 13 11 3 42 37 264
2014 Procurement 5 30 25 18 13 10 0 38 34 60
2014 Real property 10 18 23 23 19 7 1 30 46 111
2014 Materiel management 19 30 16 17 17 2 0 50 34 51
2014 Information management 13 23 18 19 13 10 3 42 37 372
2014 Information technology 9 23 20 15 17 14 2 38 38 106
2014 Internal audit 10 18 14 15 18 26 0 38 44 28
2014 Other services to the public 12 23 17 22 17 8 1 39 43 194
2014 None of the above 12 21 18 17 17 12 3 38 41 426

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 41 36 9 10 3 1 0 78 13 174
2018 Health care practitioners 38 40 5 10 7 0 0 78 17 71
2018 Federal regulators 43 34 10 10 3 0 0 77 13 32
2018 Compliance, inspection and enforcement 33 33 8 16 10 0 0 66 26 101
2018 Communications or public affairs 43 38 11 8 0 0 0 81 8 95
2018 Access to information and privacy 34 37 10 13 5 0 0 72 18 51
2018 Security 44 26 12 11 5 0 2 71 16 237
2018 Science and technology 57 26 9 5 3 0 0 83 8 36
2018 Legal services 39 36 8 11 5 0 0 76 17 65
2018 Administration and operations 41 37 8 8 5 0 0 78 13 1445
2018 Human resources 43 41 6 6 3 0 0 85 9 447
2018 Financial management 37 37 10 12 2 0 1 75 15 228
2018 Procurement 52 27 8 10 4 0 0 79 13 76
2018 Real property 40 32 8 9 10 1 0 73 19 89
2018 Materiel management 31 49 6 10 3 0 0 80 13 61
2018 Information management 37 39 10 11 4 0 0 75 15 373
2018 Information technology 42 35 10 7 5 1 0 78 12 122
2018 Internal audit 59 31 0 10 0 0 0 90 10 20
2018 Data sciences 69 17 0 13 0 0 0 87 13 24
2018 Policy 60 31 5 2 2 1 0 91 4 112
2018 Project management 42 45 5 6 3 0 0 86 9 84
2018 Other services to the public 29 41 9 10 11 0 0 70 21 174
2018 None of the above 37 34 10 11 5 0 1 73 17 418
2017 Client contact centre 40 46 9 3 1 0 0 86 5 131
2017 Health care practitioners 32 49 3 11 5 0 0 80 16 60
2017 Federal regulators 22 38 19 8 11 3 0 62 19 37
2017 Compliance, inspection and enforcement 30 32 7 13 14 1 1 65 29 73
2017 Communications or public affairs 31 49 7 11 2 0 0 80 13 80
2017 Access to information and privacy 35 37 13 10 5 0 0 72 15 51
2017 Security 46 34 6 9 3 0 2 81 13 202
2017 Science and technology 56 21 9 8 6 0 0 77 14 23
2017 Legal services 45 31 3 15 4 1 1 78 19 71
2017 Administration and operations 37 40 8 9 5 0 1 78 14 1648
2017 Human resources 48 35 6 6 3 0 1 84 9 472
2017 Financial management 39 43 6 7 4 0 0 83 11 270
2017 Procurement 26 52 7 11 4 0 0 78 14 81
2017 Real property 37 33 13 10 7 0 0 70 17 100
2017 Materiel management 36 49 8 8 0 0 0 85 8 47
2017 Information management 38 39 11 7 4 0 0 78 11 372
2017 Information technology 39 41 9 5 2 5 0 84 7 129
2017 Internal audit 41 37 13 4 0 0 4 82 4 24
2017 Data sciences 79 5 10 5 0 0 0 84 5 16
2017 Policy 56 30 4 9 1 0 0 86 10 102
2017 Project management 40 37 5 16 1 0 0 77 17 67
2017 Other services to the public 34 40 9 13 5 0 0 73 18 152
2017 None of the above 39 35 8 9 7 0 2 76 16 524
2014 Client contact centre 29 50 14 5 2 0 0 79 7 144
2014 Health care practitioners 36 42 6 13 3 0 0 78 16 32
2014 Federal regulators 26 40 13 14 7 0 0 66 21 15
2014 Compliance, inspection and enforcement 46 32 11 5 5 0 0 78 11 53
2014 Communications or public affairs 40 32 4 14 9 0 0 73 23 64
2014 Access to information and privacy 36 49 10 5 0 0 0 85 5 40
2014 Security 41 32 12 8 8 0 0 73 15 128
2014 Science and technology 41 37 0 13 10 0 0 77 23 15
2014 Legal services 38 36 13 9 4 0 0 74 13 52
2014 Administration and operations 40 38 8 9 4 0 0 78 14 1447
2014 Human resources 43 38 8 7 4 0 0 82 10 406
2014 Financial management 44 37 8 8 2 0 0 82 10 264
2014 Procurement 22 46 13 10 8 2 0 69 18 60
2014 Real property 34 34 11 15 5 0 1 69 20 111
2014 Materiel management 36 33 14 17 0 0 0 69 17 51
2014 Information management 36 40 11 11 3 0 0 76 14 372
2014 Information technology 44 36 9 7 4 0 0 80 11 106
2014 Internal audit 43 28 18 4 7 0 0 71 11 28
2014 Other services to the public 35 40 7 12 5 0 0 75 17 194
2014 None of the above 35 39 10 10 5 1 1 75 15 427

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 32 35 18 8 4 3 1 69 12 174
2018 Health care practitioners 29 47 19 3 1 0 0 77 4 69
2018 Federal regulators 31 43 19 7 0 0 0 74 7 32
2018 Compliance, inspection and enforcement 28 37 16 13 7 0 0 64 20 101
2018 Communications or public affairs 49 29 10 6 3 0 3 80 9 95
2018 Access to information and privacy 25 38 14 17 6 0 0 63 23 51
2018 Security 32 36 14 9 5 2 1 70 15 236
2018 Science and technology 52 36 5 3 3 0 2 89 6 36
2018 Legal services 37 39 11 5 9 0 0 76 13 65
2018 Administration and operations 35 39 15 6 4 1 0 74 10 1448
2018 Human resources 38 41 10 4 4 3 0 81 9 450
2018 Financial management 34 41 13 7 3 2 0 77 10 231
2018 Procurement 38 35 15 6 4 1 0 75 10 75
2018 Real property 30 48 12 2 8 1 0 78 10 90
2018 Materiel management 35 41 13 5 6 0 0 77 10 61
2018 Information management 34 41 13 5 4 1 1 77 9 373
2018 Information technology 34 31 19 8 4 5 0 68 12 123
2018 Internal audit 54 31 10 5 0 0 0 85 5 20
2018 Data sciences 62 16 22 0 0 0 0 78 0 24
2018 Policy 53 30 9 5 2 1 0 84 7 112
2018 Project management 38 44 10 5 1 1 1 84 6 84
2018 Other services to the public 25 40 12 8 12 2 1 67 21 175
2018 None of the above 34 37 13 8 5 2 1 74 13 419
Top of Page

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 44 37 7 5 4 1 3 83 9 174
2018 Health care practitioners 30 40 9 9 13 0 0 69 22 70
2018 Federal regulators 48 16 13 20 3 0 0 64 23 32
2018 Compliance, inspection and enforcement 33 26 14 17 10 0 0 60 27 99
2018 Communications or public affairs 44 30 9 11 5 0 0 74 17 95
2018 Access to information and privacy 35 30 12 16 6 0 0 66 22 51
2018 Security 40 31 13 8 5 1 1 73 13 232
2018 Science and technology 57 28 3 5 5 0 3 88 10 35
2018 Legal services 38 39 11 8 4 0 0 77 12 65
2018 Administration and operations 40 30 13 10 6 0 0 71 16 1443
2018 Human resources 39 32 12 12 4 0 1 72 16 447
2018 Financial management 37 38 8 12 5 0 0 75 17 231
2018 Procurement 33 37 14 7 7 1 0 71 15 76
2018 Real property 32 38 15 7 7 1 0 71 14 92
2018 Materiel management 32 28 13 18 8 0 0 61 26 61
2018 Information management 37 38 9 9 7 0 0 75 16 369
2018 Information technology 36 27 13 12 11 1 0 64 24 123
2018 Internal audit 50 31 5 10 5 0 0 80 15 20
2018 Data sciences 45 31 11 9 4 0 0 76 13 24
2018 Policy 49 28 8 6 6 1 1 79 13 112
2018 Project management 35 33 15 10 5 0 1 69 16 87
2018 Other services to the public 44 24 13 10 9 0 0 69 18 178
2018 None of the above 39 28 16 9 6 0 2 69 15 423
2017 Client contact centre 46 33 10 7 4 0 1 80 10 131
2017 Health care practitioners 28 30 16 14 3 5 3 63 19 60
2017 Federal regulators 32 24 11 14 19 0 0 57 33 37
2017 Compliance, inspection and enforcement 32 34 12 9 11 1 1 68 20 74
2017 Communications or public affairs 33 42 12 9 4 0 1 76 12 82
2017 Access to information and privacy 34 30 15 8 13 0 0 64 21 52
2017 Security 46 33 7 8 5 1 0 80 13 203
2017 Science and technology 41 24 9 11 16 0 0 65 27 23
2017 Legal services 42 32 10 9 5 0 1 75 15 71
2017 Administration and operations 39 33 12 10 6 0 1 73 16 1651
2017 Human resources 39 32 11 9 7 1 1 72 16 472
2017 Financial management 41 32 14 8 5 1 0 74 12 270
2017 Procurement 36 32 15 9 4 4 1 71 13 80
2017 Real property 35 31 16 8 8 1 0 67 17 101
2017 Materiel management 34 39 8 14 4 1 0 75 18 47
2017 Information management 39 36 12 6 5 1 1 76 11 374
2017 Information technology 36 32 13 13 6 0 0 68 19 129
2017 Internal audit 37 38 17 0 4 0 4 78 4 24
2017 Data sciences 47 42 0 5 6 0 0 89 11 16
2017 Policy 56 23 8 8 5 0 0 79 13 103
2017 Project management 47 26 8 15 4 0 0 73 18 67
2017 Other services to the public 37 36 12 8 6 1 0 73 14 153
2017 None of the above 42 29 12 7 8 1 1 72 15 526
2014 Client contact centre 46 34 10 9 2 0 0 79 11 144
2014 Health care practitioners 40 34 9 8 6 0 3 76 15 32
2014 Federal regulators 41 46 7 0 7 0 0 87 7 15
2014 Compliance, inspection and enforcement 33 31 11 11 13 2 0 65 24 53
2014 Communications or public affairs 58 12 13 10 7 0 0 70 17 64
2014 Access to information and privacy 43 27 16 15 0 0 0 69 15 40
2014 Security 39 35 12 8 7 0 0 73 14 129
2014 Science and technology 53 18 6 0 17 6 0 76 18 15
2014 Legal services 38 34 7 9 7 4 0 76 17 53
2014 Administration and operations 43 31 11 7 7 1 0 74 15 1447
2014 Human resources 39 32 12 10 6 1 0 71 17 407
2014 Financial management 41 40 8 5 5 0 0 82 10 263
2014 Procurement 35 42 6 10 8 0 0 76 18 60
2014 Real property 31 44 5 10 9 0 0 75 20 111
2014 Materiel management 44 36 5 5 8 0 2 82 13 51
2014 Information management 38 35 13 8 3 1 1 75 12 372
2014 Information technology 35 34 9 13 9 0 0 69 23 106
2014 Internal audit 43 25 11 7 11 3 0 70 19 28
2014 Other services to the public 47 29 7 9 7 0 1 77 16 194
2014 None of the above 38 34 14 7 6 1 0 73 13 426

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 45 28 15 5 2 1 3 76 8 175
2018 Health care practitioners 40 29 10 8 12 0 0 69 20 70
2018 Federal regulators 49 16 16 13 3 3 0 66 17 32
2018 Compliance, inspection and enforcement 39 25 21 8 6 2 0 65 14 100
2018 Communications or public affairs 43 35 15 2 3 1 2 80 5 95
2018 Access to information and privacy 44 33 6 9 6 0 2 79 15 51
2018 Security 47 28 12 8 3 2 1 77 11 233
2018 Science and technology 55 31 3 5 0 3 3 92 5 35
2018 Legal services 42 41 7 5 2 2 0 85 7 64
2018 Administration and operations 45 27 12 7 6 2 0 74 13 1443
2018 Human resources 45 30 11 7 6 1 0 76 13 449
2018 Financial management 46 32 9 7 5 1 0 78 13 230
2018 Procurement 46 30 10 6 7 1 0 76 14 76
2018 Real property 39 33 12 8 5 2 0 74 14 92
2018 Materiel management 38 28 13 9 12 0 0 66 21 61
2018 Information management 42 31 13 7 5 1 1 74 13 368
2018 Information technology 47 24 12 10 6 1 0 71 17 122
2018 Internal audit 50 25 15 10 0 0 0 75 10 20
2018 Data sciences 51 35 4 2 4 3 0 89 7 24
2018 Policy 53 26 10 3 5 1 1 81 8 111
2018 Project management 47 29 7 10 4 1 1 78 15 87
2018 Other services to the public 52 19 13 5 10 1 0 72 15 178
2018 None of the above 47 24 12 7 5 2 2 74 13 420
2017 Client contact centre 48 31 12 6 1 2 0 81 7 131
2017 Health care practitioners 48 31 15 5 1 0 0 79 6 60
2017 Federal regulators 33 38 11 6 13 0 0 71 19 37
2017 Compliance, inspection and enforcement 41 24 10 10 12 3 0 67 23 74
2017 Communications or public affairs 42 35 12 6 2 3 1 79 8 82
2017 Access to information and privacy 37 37 18 2 5 2 0 75 7 52
2017 Security 47 35 8 4 5 0 1 83 9 203
2017 Science and technology 59 13 14 5 8 0 0 72 13 23
2017 Legal services 45 25 7 14 7 1 1 71 21 71
2017 Administration and operations 45 29 11 8 5 2 0 75 13 1652
2017 Human resources 46 28 10 6 5 3 2 77 12 473
2017 Financial management 46 27 13 6 4 2 2 76 11 270
2017 Procurement 36 25 25 6 4 4 0 64 10 81
2017 Real property 41 30 12 9 7 0 0 71 17 101
2017 Materiel management 49 31 5 10 4 1 0 81 14 47
2017 Information management 44 31 12 5 5 2 1 78 10 374
2017 Information technology 45 31 14 3 5 2 1 78 8 129
2017 Internal audit 37 42 4 9 4 0 4 83 13 24
2017 Data sciences 53 36 11 0 0 0 0 89 0 16
2017 Policy 49 33 6 6 5 1 0 82 12 103
2017 Project management 48 26 7 8 9 0 1 75 17 67
2017 Other services to the public 44 30 14 7 4 1 1 75 11 153
2017 None of the above 49 22 12 8 6 2 2 73 15 526
2014 Client contact centre 43 34 10 7 4 3 0 78 11 144
2014 Health care practitioners 40 36 6 6 5 0 5 81 12 32
2014 Federal regulators 27 27 13 7 13 7 7 62 23 15
2014 Compliance, inspection and enforcement 37 31 13 7 13 0 0 68 20 53
2014 Communications or public affairs 55 20 8 8 9 0 0 75 17 64
2014 Access to information and privacy 49 31 7 8 5 0 0 80 13 40
2014 Security 44 29 12 8 6 0 1 73 15 129
2014 Science and technology 53 19 6 6 17 0 0 71 23 15
2014 Legal services 46 33 9 9 2 2 0 80 11 53
2014 Administration and operations 46 28 12 7 5 2 1 76 12 1446
2014 Human resources 43 31 8 8 5 5 1 78 13 407
2014 Financial management 47 34 7 6 4 2 0 83 10 264
2014 Procurement 38 39 5 3 14 2 0 77 18 60
2014 Real property 40 31 15 7 7 0 0 71 13 111
2014 Materiel management 49 29 5 8 9 0 0 78 17 51
2014 Information management 42 31 14 7 3 3 1 76 10 372
2014 Information technology 39 27 9 14 8 2 1 68 22 106
2014 Internal audit 46 14 22 7 7 4 0 62 15 28
2014 Other services to the public 46 25 9 9 7 0 2 74 17 193
2014 None of the above 43 28 13 6 7 3 0 73 14 425

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 43 33 8 9 5 1 3 78 14 174
2018 Health care practitioners 37 33 12 9 8 0 0 70 17 70
2018 Federal regulators 52 19 10 13 3 3 0 73 17 32
2018 Compliance, inspection and enforcement 33 30 10 18 9 0 0 63 27 99
2018 Communications or public affairs 48 30 8 9 4 1 0 79 13 95
2018 Access to information and privacy 39 31 14 7 6 0 2 72 13 51
2018 Security 47 25 14 10 3 1 1 73 14 234
2018 Science and technology 65 23 6 4 0 0 3 90 4 35
2018 Legal services 30 48 12 9 1 0 0 78 10 65
2018 Administration and operations 42 29 12 9 7 1 1 72 16 1435
2018 Human resources 42 30 11 10 6 1 1 73 16 447
2018 Financial management 40 37 7 10 5 1 0 78 16 229
2018 Procurement 44 30 9 6 10 1 0 75 16 76
2018 Real property 34 36 10 12 6 1 0 71 19 92
2018 Materiel management 33 40 6 11 10 0 0 73 21 61
2018 Information management 40 33 11 10 5 0 1 74 15 370
2018 Information technology 43 23 10 11 12 0 0 66 23 123
2018 Internal audit 55 25 5 10 5 0 0 80 15 20
2018 Data sciences 63 22 7 4 4 0 0 85 9 24
2018 Policy 54 22 9 7 6 1 1 77 14 110
2018 Project management 39 37 6 11 5 2 0 78 16 86
2018 Other services to the public 46 23 7 8 14 0 1 70 22 179
2018 None of the above 40 32 11 8 7 0 2 74 15 421
2017 Client contact centre 46 32 13 6 3 0 0 78 9 131
2017 Health care practitioners 48 31 6 10 3 2 0 80 13 60
2017 Federal regulators 41 24 3 8 24 0 0 65 32 37
2017 Compliance, inspection and enforcement 37 27 9 15 12 0 0 64 27 73
2017 Communications or public affairs 39 34 14 7 4 0 1 74 11 81
2017 Access to information and privacy 40 32 13 7 8 0 0 72 15 52
2017 Security 48 33 10 5 4 0 0 82 9 203
2017 Science and technology 49 16 19 8 9 0 0 65 17 23
2017 Legal services 47 27 12 7 5 1 0 75 12 71
2017 Administration and operations 43 31 10 9 7 1 0 74 16 1653
2017 Human resources 45 31 9 8 5 1 1 77 13 473
2017 Financial management 43 34 9 8 4 1 0 78 13 270
2017 Procurement 34 40 12 10 5 0 0 74 15 81
2017 Real property 33 37 13 8 9 0 0 70 18 101
2017 Materiel management 37 37 11 11 4 0 0 73 15 47
2017 Information management 43 33 8 10 3 1 1 78 13 373
2017 Information technology 46 32 7 9 6 0 1 78 15 129
2017 Internal audit 41 38 4 4 8 0 4 83 13 24
2017 Data sciences 47 42 11 0 0 0 0 89 0 16
2017 Policy 47 33 9 3 7 1 0 81 10 103
2017 Project management 46 29 7 8 9 0 0 76 17 66
2017 Other services to the public 43 29 12 9 7 0 1 73 16 152
2017 None of the above 42 32 9 8 8 0 1 75 16 527
2014 Client contact centre 40 34 16 5 4 0 0 75 9 143
2014 Health care practitioners 38 35 10 8 6 0 3 75 15 32
2014 Federal regulators 27 46 7 7 13 0 0 74 20 15
2014 Compliance, inspection and enforcement 35 34 9 5 16 0 0 69 22 53
2014 Communications or public affairs 51 26 10 6 8 0 0 77 14 64
2014 Access to information and privacy 41 39 7 7 5 0 0 80 13 40
2014 Security 46 26 12 8 6 2 0 74 14 129
2014 Science and technology 48 4 6 12 29 0 0 53 41 15
2014 Legal services 49 24 7 15 4 2 0 74 18 53
2014 Administration and operations 42 31 11 8 6 1 0 74 15 1447
2014 Human resources 41 34 10 10 5 0 0 75 15 406
2014 Financial management 46 35 7 8 4 0 0 81 12 264
2014 Procurement 35 36 6 11 10 2 0 73 21 60
2014 Real property 35 31 11 15 7 0 0 66 22 111
2014 Materiel management 51 24 10 3 12 0 0 74 16 51
2014 Information management 39 31 15 9 4 2 1 71 14 372
2014 Information technology 37 34 8 16 5 0 0 70 21 106
2014 Internal audit 53 14 10 7 15 0 0 68 22 28
2014 Other services to the public 44 27 10 9 10 0 0 71 18 194
2014 None of the above 40 29 12 9 8 2 1 71 17 427

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 48 26 13 8 2 1 2 76 11 174
2018 Health care practitioners 59 23 4 7 7 0 0 82 15 70
2018 Federal regulators 51 7 29 7 3 3 0 60 10 32
2018 Compliance, inspection and enforcement 47 24 14 5 10 1 0 71 15 100
2018 Communications or public affairs 61 20 11 3 5 0 0 81 8 95
2018 Access to information and privacy 64 17 12 2 3 0 2 83 5 51
2018 Security 53 26 10 6 5 0 1 80 10 232
2018 Science and technology 69 17 7 3 0 0 3 89 3 35
2018 Legal services 40 47 12 0 2 0 0 86 2 65
2018 Administration and operations 53 25 11 5 5 1 0 79 10 1441
2018 Human resources 54 26 10 5 3 1 0 81 9 447
2018 Financial management 50 28 11 7 4 1 0 79 10 231
2018 Procurement 54 28 6 3 7 2 0 84 10 76
2018 Real property 42 34 10 6 7 0 0 76 14 91
2018 Materiel management 44 28 15 5 8 0 0 72 13 60
2018 Information management 51 28 10 4 6 1 0 80 10 368
2018 Information technology 55 21 11 2 9 0 1 78 11 123
2018 Internal audit 60 30 5 5 0 0 0 90 5 20
2018 Data sciences 75 16 4 0 4 0 0 91 4 24
2018 Policy 64 22 7 3 3 1 1 87 5 112
2018 Project management 51 30 9 5 4 1 0 82 9 86
2018 Other services to the public 52 25 8 4 11 0 0 77 15 178
2018 None of the above 52 28 6 6 6 1 2 82 12 419
2017 Client contact centre 52 31 9 3 3 1 0 84 7 131
2017 Health care practitioners 64 26 2 2 6 0 0 91 8 60
2017 Federal regulators 49 19 16 5 8 3 0 70 13 37
2017 Compliance, inspection and enforcement 47 22 13 5 11 1 1 70 16 74
2017 Communications or public affairs 55 30 6 3 6 0 1 85 9 82
2017 Access to information and privacy 42 22 20 3 12 2 0 65 15 52
2017 Security 60 22 9 4 3 1 0 84 7 203
2017 Science and technology 73 11 5 8 3 0 0 83 11 23
2017 Legal services 57 18 12 1 11 0 0 76 12 71
2017 Administration and operations 57 24 9 4 5 1 0 82 9 1653
2017 Human resources 58 23 8 4 4 2 1 83 8 473
2017 Financial management 56 24 12 3 3 2 0 82 6 269
2017 Procurement 54 27 10 5 5 0 0 81 10 81
2017 Real property 51 21 10 7 9 2 0 73 16 101
2017 Materiel management 57 26 10 3 4 0 0 84 6 47
2017 Information management 58 26 7 3 5 0 1 85 8 374
2017 Information technology 56 29 9 2 4 0 1 85 6 129
2017 Internal audit 54 17 29 0 0 0 0 71 0 24
2017 Data sciences 79 21 0 0 0 0 0 100 0 16
2017 Policy 73 13 8 2 3 0 0 87 6 102
2017 Project management 64 20 4 4 8 0 0 84 12 67
2017 Other services to the public 55 24 11 5 5 0 0 79 10 153
2017 None of the above 53 26 9 4 5 2 0 81 10 528

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 45 28 14 7 3 1 3 76 10 174
2018 Health care practitioners 47 21 7 12 14 0 0 67 26 69
2018 Federal regulators 51 9 16 23 0 0 0 61 23 32
2018 Compliance, inspection and enforcement 46 19 16 8 11 0 0 65 19 99
2018 Communications or public affairs 52 21 17 6 4 0 0 73 10 95
2018 Access to information and privacy 54 20 12 5 6 0 2 76 11 51
2018 Security 48 26 11 8 6 0 1 75 14 233
2018 Science and technology 59 26 5 5 3 0 3 87 8 35
2018 Legal services 48 38 7 5 2 0 0 86 7 65
2018 Administration and operations 50 25 11 7 6 0 0 76 13 1446
2018 Human resources 49 25 12 9 4 0 1 75 13 447
2018 Financial management 48 28 9 9 5 0 0 77 14 230
2018 Procurement 49 31 6 2 10 1 0 81 12 76
2018 Real property 35 36 12 6 10 0 0 71 17 92
2018 Materiel management 47 23 7 11 12 0 0 69 24 61
2018 Information management 46 27 14 7 5 1 0 74 12 370
2018 Information technology 49 21 10 6 13 1 0 71 19 123
2018 Internal audit 54 36 0 0 10 0 0 90 10 20
2018 Data sciences 63 22 4 2 9 0 0 85 11 24
2018 Policy 60 18 8 8 5 1 0 79 14 112
2018 Project management 48 26 14 6 6 0 0 74 12 87
2018 Other services to the public 51 20 11 5 11 2 0 72 16 179
2018 None of the above 49 26 9 7 6 0 2 77 13 423
2017 Client contact centre 49 37 5 3 6 0 0 86 9 131
2017 Health care practitioners 54 27 6 7 4 0 2 82 12 60
2017 Federal regulators 41 32 5 11 10 0 0 74 21 37
2017 Compliance, inspection and enforcement 42 26 10 8 13 0 1 68 22 74
2017 Communications or public affairs 48 28 14 4 5 0 1 77 9 82
2017 Access to information and privacy 46 19 13 17 5 0 0 65 22 51
2017 Security 58 25 7 6 4 0 0 83 10 203
2017 Science and technology 73 3 5 10 9 0 0 76 19 23
2017 Legal services 54 21 8 9 7 0 0 76 16 71
2017 Administration and operations 53 24 10 6 6 0 0 78 12 1650
2017 Human resources 54 24 10 6 5 0 1 79 11 473
2017 Financial management 53 29 9 5 5 0 0 81 10 268
2017 Procurement 45 30 12 6 6 0 0 75 12 81
2017 Real property 53 18 9 8 10 2 0 72 18 101
2017 Materiel management 55 28 7 5 5 0 0 82 10 47
2017 Information management 55 26 9 4 5 0 0 82 9 374
2017 Information technology 53 27 11 4 4 0 0 81 8 129
2017 Internal audit 46 26 12 4 12 0 0 71 16 24
2017 Data sciences 79 11 5 6 0 0 0 89 6 16
2017 Policy 64 20 8 3 5 0 0 84 8 102
2017 Project management 56 26 1 9 8 0 0 81 17 67
2017 Other services to the public 55 21 13 3 7 0 0 76 11 153
2017 None of the above 54 23 11 4 8 0 0 77 12 527
2014 Client contact centre 46 32 13 5 3 0 0 78 9 144
2014 Health care practitioners 47 28 4 12 5 0 3 78 18 31
2014 Federal regulators 54 27 7 7 7 0 0 80 13 15
2014 Compliance, inspection and enforcement 39 29 14 5 13 0 0 68 18 53
2014 Communications or public affairs 54 23 5 10 7 0 1 78 18 64
2014 Access to information and privacy 54 23 13 3 7 0 0 77 10 40
2014 Security 50 28 9 5 9 0 0 77 14 129
2014 Science and technology 59 12 6 6 11 6 0 76 18 15
2014 Legal services 46 36 5 0 12 0 0 82 12 53
2014 Administration and operations 53 26 8 6 5 1 0 80 12 1447
2014 Human resources 52 26 11 6 4 0 0 79 10 407
2014 Financial management 52 31 7 6 4 0 0 83 10 264
2014 Procurement 51 19 11 6 12 0 0 70 19 60
2014 Real property 42 27 13 8 10 0 0 69 18 111
2014 Materiel management 57 21 7 5 11 0 0 77 15 51
2014 Information management 49 25 10 11 4 1 1 75 15 372
2014 Information technology 40 31 8 9 11 1 0 72 20 106
2014 Internal audit 60 14 18 0 7 0 0 74 7 28
2014 Other services to the public 52 23 9 6 9 0 0 76 15 194
2014 None of the above 49 24 11 9 5 1 1 74 15 427
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 47 0 13 6 7 0 79 21 15
2018 Health care practitioners 46 17 13 0 24 0 0 63 24 15
2018 Compliance, inspection and enforcement 20 30 20 10 10 0 10 55 22 10
2018 Communications or public affairs 16 55 9 13 0 7 0 76 14 14
2018 Security 30 32 12 12 12 0 3 64 24 34
2018 Administration and operations 31 36 15 8 6 2 2 70 14 190
2018 Human resources 35 33 13 7 4 4 4 74 12 102
2018 Financial management 28 41 10 7 3 1 9 77 12 69
2018 Procurement 60 8 8 16 8 0 0 68 24 12
2018 Real property 20 50 11 10 6 3 0 72 16 31
2018 Materiel management 32 30 14 14 9 0 0 62 24 16
2018 Information management 23 34 21 11 10 2 0 57 21 62
2018 Information technology 26 27 5 10 26 0 5 56 39 18
2018 Policy 17 35 18 13 7 7 3 58 22 29
2018 Project management 38 29 14 5 14 0 0 67 19 21
2018 None of the above 23 29 26 4 7 4 7 59 12 45
2017 Client contact centre 34 48 9 9 0 0 0 82 9 12
2017 Health care practitioners 21 52 7 0 19 0 0 74 19 14
2017 Federal regulators 15 47 15 15 0 8 0 68 16 13
2017 Communications or public affairs 33 35 21 5 5 0 0 68 11 18
2017 Security 19 39 22 12 2 2 2 61 16 38
2017 Administration and operations 32 36 9 12 6 1 4 72 18 203
2017 Human resources 36 23 20 9 3 4 6 65 13 103
2017 Financial management 26 37 19 7 3 5 3 69 11 68
2017 Procurement 27 32 36 4 0 0 0 60 4 20
2017 Real property 21 46 10 10 5 0 8 73 16 39
2017 Materiel management 50 35 5 5 0 4 0 89 5 14
2017 Information management 33 30 17 9 6 2 3 66 16 66
2017 Information technology 31 25 19 13 0 0 12 63 15 16
2017 Policy 11 44 0 16 6 6 17 71 29 18
2017 Project management 62 30 0 0 9 0 0 91 9 10
2017 None of the above 15 44 8 21 9 0 3 61 30 46
2014 Client contact centre 50 27 6 17 0 0 0 77 17 18
2014 Communications or public affairs 34 25 9 0 32 0 0 59 32 12
2014 Security 19 24 23 10 19 0 5 45 30 21
2014 Administration and operations 29 41 11 9 5 1 3 73 16 183
2014 Human resources 29 31 15 5 5 4 10 70 13 92
2014 Financial management 19 42 21 8 3 5 3 65 12 75
2014 Procurement 23 30 6 18 11 6 6 60 33 17
2014 Real property 20 32 22 14 4 6 3 57 20 37
2014 Materiel management 23 59 0 12 0 6 0 87 13 15
2014 Information management 22 44 16 12 2 3 2 69 14 60
2014 Information technology 43 38 6 7 7 0 0 81 13 15
2014 Other services to the public 35 40 10 16 0 0 0 75 16 15
2014 None of the above 25 20 22 16 10 1 5 48 28 55

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 38 24 19 11 5 2 1 64 16 175
2018 Health care practitioners 32 28 10 11 16 3 0 63 28 70
2018 Federal regulators 39 24 9 13 10 5 0 67 23 33
2018 Compliance, inspection and enforcement 30 32 13 9 12 4 0 65 22 101
2018 Communications or public affairs 31 36 14 11 2 5 0 71 14 95
2018 Access to information and privacy 28 28 16 17 8 2 0 58 26 51
2018 Security 40 27 12 7 7 6 1 72 15 235
2018 Science and technology 46 19 14 12 0 9 0 71 13 36
2018 Legal services 33 35 12 3 10 7 0 73 14 65
2018 Administration and operations 34 32 17 8 5 4 0 69 14 1449
2018 Human resources 31 35 14 10 6 4 0 69 17 451
2018 Financial management 30 34 18 9 5 4 0 67 14 232
2018 Procurement 42 26 16 9 5 2 0 70 14 76
2018 Real property 29 27 23 8 9 3 0 58 18 92
2018 Materiel management 25 34 23 6 5 6 0 63 12 61
2018 Information management 30 34 14 12 7 3 1 66 19 374
2018 Information technology 25 29 20 9 5 11 0 61 16 123
2018 Internal audit 35 21 30 10 5 0 0 56 15 20
2018 Data sciences 37 37 9 0 9 9 0 81 10 24
2018 Policy 32 43 8 11 2 4 0 78 14 113
2018 Project management 33 36 13 10 4 4 0 72 15 87
2018 Other services to the public 32 31 15 9 8 4 1 66 18 177
2018 None of the above 33 28 13 11 9 4 2 65 22 418
2017 Client contact centre 31 34 14 14 4 2 1 67 18 131
2017 Health care practitioners 35 33 17 3 6 5 0 72 10 60
2017 Federal regulators 28 25 16 12 13 6 0 56 27 36
2017 Compliance, inspection and enforcement 26 34 12 6 13 8 1 66 21 74
2017 Communications or public affairs 19 43 12 16 7 3 0 64 23 82
2017 Access to information and privacy 22 31 22 13 3 7 2 58 18 52
2017 Security 35 31 11 3 8 10 1 75 12 202
2017 Science and technology 49 13 6 11 9 13 0 71 22 23
2017 Legal services 41 22 11 14 4 5 3 69 19 71
2017 Administration and operations 34 32 15 7 6 4 1 70 14 1652
2017 Human resources 33 29 12 12 6 6 2 66 20 473
2017 Financial management 28 41 14 9 4 4 0 72 14 270
2017 Procurement 33 34 14 8 7 4 0 70 16 81
2017 Real property 31 27 11 16 8 6 0 62 26 101
2017 Materiel management 41 29 15 8 5 2 0 71 13 47
2017 Information management 38 32 13 9 5 2 0 72 15 374
2017 Information technology 35 29 15 7 5 8 1 71 13 129
2017 Internal audit 20 33 17 17 4 9 0 58 23 24
2017 Data sciences 48 20 21 0 6 5 0 72 6 16
2017 Policy 43 29 7 9 8 3 0 74 18 103
2017 Project management 31 31 16 13 5 3 0 64 19 67
2017 Other services to the public 36 30 15 7 7 3 2 70 15 153
2017 None of the above 30 30 13 8 7 9 2 69 17 528
2014 Client contact centre 31 41 10 9 7 2 0 73 17 144
2014 Health care practitioners 32 23 25 14 3 3 0 57 17 32
2014 Federal regulators 26 20 7 14 13 20 0 57 34 15
2014 Compliance, inspection and enforcement 44 28 5 11 7 4 2 76 19 53
2014 Communications or public affairs 23 31 18 12 14 2 0 55 27 64
2014 Access to information and privacy 39 26 17 8 2 5 3 71 11 40
2014 Security 30 34 18 5 9 4 0 67 15 129
2014 Science and technology 53 16 6 13 6 6 0 74 20 15
2014 Legal services 24 40 13 11 4 9 0 70 16 53
2014 Administration and operations 32 34 15 9 5 4 1 70 15 1446
2014 Human resources 25 36 15 13 7 4 0 63 22 407
2014 Financial management 33 41 13 7 3 4 0 76 11 263
2014 Procurement 21 46 16 6 8 3 0 69 14 60
2014 Real property 18 47 11 11 8 5 0 68 20 111
2014 Materiel management 38 38 13 2 4 4 2 81 6 51
2014 Information management 31 33 17 9 3 6 1 69 13 371
2014 Information technology 32 28 13 5 12 11 0 67 19 106
2014 Internal audit 43 22 14 7 4 10 0 72 12 28
2014 Other services to the public 34 30 16 8 8 2 1 67 17 194
2014 None of the above 24 32 15 14 9 5 0 60 24 426

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 37 24 15 14 7 2 1 63 22 175
2018 Health care practitioners 22 33 14 17 14 0 0 55 31 68
2018 Federal regulators 32 28 15 16 10 0 0 60 26 33
2018 Compliance, inspection and enforcement 26 37 11 11 15 1 0 64 25 101
2018 Communications or public affairs 29 39 16 8 7 1 0 69 15 94
2018 Access to information and privacy 22 28 24 15 10 1 0 50 26 51
2018 Security 40 28 14 8 9 2 1 69 17 234
2018 Science and technology 34 26 11 24 0 6 0 63 25 36
2018 Legal services 32 36 14 8 9 2 0 69 17 65
2018 Administration and operations 32 31 17 11 6 2 0 64 18 1445
2018 Human resources 26 37 16 12 7 2 0 64 20 451
2018 Financial management 30 32 17 13 6 2 0 63 19 231
2018 Procurement 45 23 19 6 6 1 0 69 12 76
2018 Real property 24 24 20 19 11 2 0 49 31 92
2018 Materiel management 20 40 23 5 11 1 0 60 16 61
2018 Information management 25 35 17 12 10 1 1 60 22 373
2018 Information technology 25 28 19 13 8 6 0 57 23 122
2018 Internal audit 30 36 15 10 10 0 0 66 20 20
2018 Data sciences 38 32 12 5 14 0 0 70 18 23
2018 Policy 30 36 18 10 4 1 0 67 15 113
2018 Project management 32 30 16 16 5 1 0 63 21 87
2018 Other services to the public 30 31 16 9 11 3 0 64 20 177
2018 None of the above 31 24 17 14 11 2 1 56 26 418
2017 Client contact centre 31 29 15 14 7 2 1 62 22 131
2017 Health care practitioners 24 35 23 6 8 3 0 62 14 60
2017 Federal regulators 24 24 13 20 13 3 3 52 35 37
2017 Compliance, inspection and enforcement 22 26 14 16 13 9 0 53 31 74
2017 Communications or public affairs 18 37 16 19 10 2 0 55 29 82
2017 Access to information and privacy 24 27 17 18 10 2 2 53 29 51
2017 Security 33 33 16 4 8 6 1 70 13 203
2017 Science and technology 30 19 21 6 13 10 0 55 22 23
2017 Legal services 34 23 13 15 9 3 3 60 25 71
2017 Administration and operations 31 31 16 11 7 2 1 65 19 1649
2017 Human resources 28 33 15 12 8 3 1 64 21 472
2017 Financial management 26 38 18 10 6 2 0 65 16 270
2017 Procurement 32 26 22 12 6 1 0 59 18 81
2017 Real property 16 42 12 16 9 4 0 60 27 101
2017 Materiel management 31 31 18 14 6 0 0 62 20 47
2017 Information management 31 34 16 10 7 1 1 66 17 374
2017 Information technology 27 32 15 11 9 5 0 62 22 129
2017 Internal audit 8 37 33 9 4 9 0 49 14 24
2017 Data sciences 43 31 11 0 11 5 0 77 11 16
2017 Policy 37 35 9 11 7 1 0 73 18 103
2017 Project management 29 30 9 23 8 0 0 59 31 67
2017 Other services to the public 33 30 13 13 8 2 0 65 22 153
2017 None of the above 29 31 13 11 9 5 2 64 22 527
2014 Client contact centre 28 43 13 11 5 1 0 71 16 144
2014 Health care practitioners 29 30 17 21 4 0 0 58 25 32
2014 Federal regulators 20 34 7 14 20 7 0 57 36 15
2014 Compliance, inspection and enforcement 32 42 9 4 10 4 0 76 15 53
2014 Communications or public affairs 25 28 15 18 13 0 0 54 31 64
2014 Access to information and privacy 34 34 17 5 2 5 3 73 8 40
2014 Security 26 31 16 11 12 3 0 59 24 129
2014 Science and technology 21 30 12 13 18 6 0 54 33 15
2014 Legal services 25 30 16 9 11 9 0 60 22 53
2014 Administration and operations 29 33 15 12 7 2 0 64 20 1447
2014 Human resources 21 37 17 15 9 1 0 59 24 407
2014 Financial management 30 36 18 9 4 2 0 67 14 263
2014 Procurement 22 37 21 10 9 2 0 60 19 60
2014 Real property 14 37 19 17 11 1 0 52 29 111
2014 Materiel management 36 32 10 15 3 3 0 71 19 51
2014 Information management 28 34 18 12 5 2 1 63 18 372
2014 Information technology 27 21 19 12 12 8 0 53 26 106
2014 Internal audit 32 32 18 11 4 3 0 67 15 28
2014 Other services to the public 32 26 18 10 12 0 1 59 23 193
2014 None of the above 24 28 18 16 10 3 0 54 27 425

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 28 19 11 9 4 1 59 21 174
2018 Health care practitioners 21 22 20 19 16 2 0 44 36 70
2018 Federal regulators 16 34 27 10 10 3 0 52 20 33
2018 Compliance, inspection and enforcement 12 38 20 11 16 3 0 52 27 101
2018 Communications or public affairs 25 32 20 13 8 2 0 58 22 94
2018 Access to information and privacy 18 24 26 16 12 3 0 44 29 51
2018 Security 30 28 15 12 8 6 1 62 22 232
2018 Science and technology 29 15 14 16 11 13 2 52 31 36
2018 Legal services 24 32 16 8 12 8 0 61 22 63
2018 Administration and operations 26 30 20 13 7 4 0 58 21 1447
2018 Human resources 18 34 20 17 8 3 0 53 26 450
2018 Financial management 22 28 26 15 5 3 0 52 21 230
2018 Procurement 36 25 19 12 4 4 0 63 17 76
2018 Real property 9 34 21 17 15 3 0 45 33 92
2018 Materiel management 11 32 32 10 10 5 0 45 21 61
2018 Information management 20 29 22 13 11 3 1 52 25 371
2018 Information technology 12 29 23 15 10 10 0 45 29 123
2018 Internal audit 20 31 25 5 20 0 0 51 25 20
2018 Data sciences 30 34 26 0 4 5 0 68 5 24
2018 Policy 22 37 15 18 5 1 0 60 24 112
2018 Project management 23 30 20 20 7 1 0 53 27 86
2018 Other services to the public 20 31 21 12 10 5 0 54 24 177
2018 None of the above 23 25 20 16 11 4 1 51 28 416
2017 Client contact centre 23 26 23 16 8 4 0 51 25 131
2017 Health care practitioners 18 40 14 14 13 0 0 59 28 59
2017 Federal regulators 16 22 19 8 27 5 3 42 38 37
2017 Compliance, inspection and enforcement 18 24 14 19 18 8 0 46 39 74
2017 Communications or public affairs 13 28 23 19 12 5 0 43 33 82
2017 Access to information and privacy 16 19 19 29 14 2 2 36 45 52
2017 Security 23 36 14 10 8 7 2 65 19 201
2017 Science and technology 20 23 9 22 13 13 0 50 40 23
2017 Legal services 25 24 20 14 10 5 3 53 25 70
2017 Administration and operations 24 31 18 14 8 5 1 58 23 1646
2017 Human resources 20 30 18 15 10 5 1 54 27 473
2017 Financial management 19 34 20 16 7 4 0 55 24 268
2017 Procurement 24 29 23 16 5 4 0 55 22 80
2017 Real property 7 34 20 17 17 5 0 43 36 101
2017 Materiel management 22 37 1 22 9 10 0 65 34 47
2017 Information management 24 33 18 12 7 5 1 61 20 373
2017 Information technology 20 29 12 14 11 11 2 56 30 129
2017 Internal audit 4 20 29 25 12 9 0 27 41 24
2017 Data sciences 38 30 5 11 11 5 0 72 23 16
2017 Policy 25 40 9 17 8 2 0 66 25 103
2017 Project management 21 30 17 21 10 1 0 52 31 67
2017 Other services to the public 31 29 14 16 9 2 0 61 25 152
2017 None of the above 21 29 18 12 9 8 2 56 24 527
2014 Client contact centre 23 35 14 18 8 2 0 59 27 144
2014 Health care practitioners 18 16 33 19 8 6 0 36 29 32
2014 Federal regulators 7 26 20 15 20 13 0 38 40 15
2014 Compliance, inspection and enforcement 28 33 10 13 10 5 0 65 24 53
2014 Communications or public affairs 18 16 18 26 15 6 0 36 44 64
2014 Access to information and privacy 33 25 22 10 2 5 3 63 13 40
2014 Security 22 26 24 10 15 5 0 50 26 129
2014 Science and technology 13 34 16 13 18 6 0 50 33 15
2014 Legal services 18 27 15 14 16 9 0 50 34 53
2014 Administration and operations 23 30 17 16 9 4 1 56 26 1446
2014 Human resources 14 34 19 20 9 2 0 50 31 407
2014 Financial management 21 36 18 17 4 4 0 59 21 263
2014 Procurement 14 38 14 19 9 5 0 55 30 60
2014 Real property 8 26 22 27 15 1 0 34 43 111
2014 Materiel management 31 32 12 16 6 4 0 65 22 51
2014 Information management 21 30 20 18 6 5 1 54 25 371
2014 Information technology 16 29 18 13 14 9 1 50 30 106
2014 Internal audit 25 32 7 18 7 10 0 64 28 28
2014 Other services to the public 28 23 18 15 13 2 1 53 28 194
2014 None of the above 19 26 17 17 13 7 0 49 33 426

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 28 14 16 11 3 2 57 28 175
2018 Health care practitioners 17 26 22 21 11 2 0 44 33 69
2018 Federal regulators 18 33 19 15 13 2 0 52 29 33
2018 Compliance, inspection and enforcement 15 29 18 22 16 0 0 44 37 100
2018 Communications or public affairs 22 33 14 20 9 2 0 56 30 94
2018 Access to information and privacy 24 22 16 17 19 1 0 47 37 51
2018 Security 24 32 14 13 12 4 1 59 26 235
2018 Science and technology 32 24 8 13 9 11 2 65 25 36
2018 Legal services 31 30 14 11 10 3 0 63 22 64
2018 Administration and operations 21 30 18 17 11 2 0 53 29 1443
2018 Human resources 18 30 17 20 11 3 0 50 32 452
2018 Financial management 18 31 23 18 9 1 0 50 27 231
2018 Procurement 33 26 21 10 9 2 0 60 19 76
2018 Real property 14 25 24 20 15 1 0 40 36 92
2018 Materiel management 7 34 27 20 8 2 0 43 29 61
2018 Information management 19 27 18 20 14 2 1 47 35 373
2018 Information technology 11 27 19 20 16 7 0 41 38 123
2018 Internal audit 15 31 15 15 25 0 0 46 40 20
2018 Data sciences 34 30 9 16 9 3 0 66 25 24
2018 Policy 13 39 15 22 9 1 0 53 32 113
2018 Project management 18 27 17 26 12 0 0 45 38 87
2018 Other services to the public 16 32 21 12 16 4 0 49 29 177
2018 None of the above 19 24 17 21 14 3 1 46 37 419
2017 Client contact centre 24 26 23 15 10 3 0 51 26 130
2017 Health care practitioners 16 36 20 23 1 3 0 54 25 60
2017 Federal regulators 11 32 14 11 24 5 3 47 38 37
2017 Compliance, inspection and enforcement 15 22 19 16 15 13 0 42 36 74
2017 Communications or public affairs 11 33 14 24 13 5 0 46 40 82
2017 Access to information and privacy 18 19 17 19 23 3 2 39 44 52
2017 Security 22 33 16 12 9 7 0 60 23 203
2017 Science and technology 33 21 6 17 11 13 0 62 31 23
2017 Legal services 26 31 13 16 8 4 1 60 26 71
2017 Administration and operations 21 29 18 17 11 4 1 52 29 1650
2017 Human resources 19 28 19 18 11 3 1 49 31 472
2017 Financial management 20 32 21 16 8 3 0 54 24 269
2017 Procurement 19 38 19 10 10 4 0 59 20 81
2017 Real property 7 34 17 18 20 5 0 43 40 101
2017 Materiel management 20 29 11 22 17 1 0 50 39 47
2017 Information management 22 37 16 13 9 2 1 60 23 373
2017 Information technology 18 33 18 17 11 3 0 53 29 129
2017 Internal audit 4 24 13 29 25 4 0 30 57 24
2017 Data sciences 21 47 5 5 22 0 0 68 27 16
2017 Policy 21 43 9 15 8 3 0 67 24 102
2017 Project management 21 18 19 22 18 3 0 40 41 67
2017 Other services to the public 29 31 12 14 13 1 0 60 28 153
2017 None of the above 20 29 15 16 11 8 2 55 29 526
2014 Client contact centre 18 37 16 18 9 1 0 56 28 144
2014 Health care practitioners 19 13 38 13 17 0 0 32 30 32
2014 Federal regulators 7 20 20 28 20 7 0 28 51 15
2014 Compliance, inspection and enforcement 22 19 25 13 18 4 0 42 32 53
2014 Communications or public affairs 18 26 19 23 11 3 0 46 35 64
2014 Access to information and privacy 24 33 20 20 2 0 0 58 23 40
2014 Security 16 35 19 11 15 3 0 53 28 128
2014 Science and technology 23 4 0 31 35 6 0 29 71 15
2014 Legal services 17 38 9 13 16 7 0 59 31 53
2014 Administration and operations 20 32 16 19 10 2 0 54 30 1447
2014 Human resources 16 33 16 20 14 2 0 50 34 407
2014 Financial management 18 42 18 13 7 3 0 61 20 263
2014 Procurement 13 34 14 15 21 3 0 49 36 60
2014 Real property 10 23 18 30 18 1 0 33 48 111
2014 Materiel management 27 36 7 19 11 0 0 63 30 51
2014 Information management 21 30 17 20 9 3 0 53 29 371
2014 Information technology 10 37 17 18 12 5 0 50 32 106
2014 Internal audit 17 29 18 18 11 7 0 50 31 28
2014 Other services to the public 23 28 16 16 14 0 1 53 31 194
2014 None of the above 19 29 16 15 18 3 0 50 34 425
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 45 15 4 3 1 1 77 7 174
2018 Health care practitioners 29 23 21 15 12 0 0 52 27 70
2018 Federal regulators 16 41 21 13 10 0 0 57 22 33
2018 Compliance, inspection and enforcement 24 37 19 16 3 1 1 62 19 100
2018 Communications or public affairs 30 38 17 9 2 3 3 71 11 93
2018 Access to information and privacy 15 47 17 11 9 0 0 63 20 51
2018 Security 31 35 20 8 4 1 0 67 12 236
2018 Science and technology 41 30 10 16 0 0 2 73 16 35
2018 Legal services 32 41 15 8 5 0 0 73 13 65
2018 Administration and operations 27 41 18 8 4 2 0 70 12 1444
2018 Human resources 27 42 18 9 3 0 0 69 13 450
2018 Financial management 28 43 16 8 4 1 0 72 12 232
2018 Procurement 36 40 15 2 3 3 0 79 6 76
2018 Real property 23 43 22 11 1 1 0 66 12 90
2018 Materiel management 22 43 16 14 5 0 0 65 19 60
2018 Information management 24 43 19 10 3 1 0 68 14 372
2018 Information technology 20 35 22 16 6 1 1 56 22 123
2018 Internal audit 35 25 15 25 0 0 0 60 25 20
2018 Data sciences 33 40 13 13 0 0 0 74 13 24
2018 Policy 34 36 12 10 6 2 0 71 16 112
2018 Project management 33 40 12 11 4 0 0 72 15 87
2018 Other services to the public 27 41 15 8 7 1 1 69 16 179
2018 None of the above 24 38 20 13 4 1 1 63 17 419
2017 Client contact centre 31 38 18 6 6 2 0 70 12 131
2017 Health care practitioners 25 45 10 14 5 0 2 71 19 60
2017 Federal regulators 14 35 36 8 8 0 0 49 16 37
2017 Compliance, inspection and enforcement 20 47 18 9 4 1 0 68 14 73
2017 Communications or public affairs 15 54 18 10 1 1 0 70 12 82
2017 Access to information and privacy 32 21 21 17 7 2 0 55 24 52
2017 Security 26 45 14 6 4 3 1 75 11 203
2017 Science and technology 26 37 11 11 15 0 0 63 26 23
2017 Legal services 35 30 13 11 6 1 4 69 17 71
2017 Administration and operations 30 40 17 8 4 2 0 71 11 1648
2017 Human resources 30 39 14 11 4 1 0 70 16 471
2017 Financial management 29 39 17 9 4 1 0 69 13 270
2017 Procurement 30 52 10 6 1 1 0 83 7 81
2017 Real property 21 43 17 7 10 2 0 66 17 101
2017 Materiel management 34 30 18 10 8 0 0 65 18 47
2017 Information management 32 39 16 8 2 0 1 72 11 372
2017 Information technology 24 39 19 12 3 3 0 65 16 128
2017 Internal audit 29 38 30 4 0 0 0 67 4 24
2017 Data sciences 15 69 0 11 5 0 0 84 16 16
2017 Policy 40 39 7 10 3 2 0 80 13 103
2017 Project management 28 42 11 13 5 1 0 71 18 67
2017 Other services to the public 32 40 15 8 2 2 2 74 10 152
2017 None of the above 30 35 15 9 6 4 1 69 16 526
2014 Client contact centre 33 42 15 5 3 1 0 76 9 144
2014 Health care practitioners 18 40 29 9 0 4 0 61 9 32
2014 Federal regulators 34 33 20 13 0 0 0 67 13 15
2014 Compliance, inspection and enforcement 22 42 18 9 5 4 0 67 14 53
2014 Communications or public affairs 19 46 18 14 2 2 0 66 16 64
2014 Access to information and privacy 40 29 25 5 0 0 0 69 5 40
2014 Security 30 35 17 8 7 1 3 67 15 129
2014 Science and technology 42 16 6 0 35 0 0 59 35 15
2014 Legal services 22 41 19 9 7 2 0 64 17 53
2014 Administration and operations 32 37 17 8 5 2 0 70 13 1447
2014 Human resources 30 40 15 10 4 1 0 71 15 407
2014 Financial management 34 42 13 9 1 1 0 77 11 264
2014 Procurement 26 44 16 10 2 3 0 72 12 60
2014 Real property 21 42 19 11 8 0 0 63 19 111
2014 Materiel management 39 34 14 6 1 6 0 77 8 51
2014 Information management 35 41 12 7 3 1 0 78 10 371
2014 Information technology 29 38 22 3 4 4 0 70 7 106
2014 Internal audit 43 32 7 14 3 0 0 75 18 28
2014 Other services to the public 35 37 16 6 4 1 2 74 10 194
2014 None of the above 28 37 14 9 9 3 0 67 19 427

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 35 14 9 4 3 1 72 14 176
2018 Health care practitioners 37 30 15 9 6 2 2 69 16 70
2018 Federal regulators 33 43 9 8 3 0 3 79 12 33
2018 Compliance, inspection and enforcement 31 33 17 6 10 2 1 67 16 100
2018 Communications or public affairs 23 52 12 6 5 3 0 77 11 95
2018 Access to information and privacy 32 28 18 11 11 0 0 60 22 51
2018 Security 39 30 14 5 6 4 1 73 12 235
2018 Science and technology 40 40 12 3 3 0 2 81 6 35
2018 Legal services 32 33 21 5 6 2 2 68 11 64
2018 Administration and operations 34 36 14 8 5 2 1 72 13 1449
2018 Human resources 38 35 13 8 4 3 1 75 12 449
2018 Financial management 29 41 15 6 6 2 1 73 12 232
2018 Procurement 41 37 14 4 1 1 1 80 6 75
2018 Real property 28 40 15 7 9 0 1 69 16 91
2018 Materiel management 31 32 25 5 5 3 0 65 9 61
2018 Information management 30 36 16 10 5 1 1 68 15 372
2018 Information technology 31 29 21 10 4 3 2 63 15 121
2018 Internal audit 25 41 15 15 5 0 0 66 20 20
2018 Data sciences 38 30 5 17 10 0 0 69 26 22
2018 Policy 36 35 11 9 4 1 2 74 14 113
2018 Project management 31 37 19 6 6 1 0 69 12 87
2018 Other services to the public 30 33 17 11 8 1 0 64 19 179
2018 None of the above 30 34 16 10 7 2 2 66 18 420
2017 Client contact centre 35 31 15 10 4 4 1 70 15 131
2017 Health care practitioners 36 35 11 9 1 4 3 77 11 60
2017 Federal regulators 38 38 11 8 5 0 0 76 13 37
2017 Compliance, inspection and enforcement 34 42 12 7 5 0 0 76 12 73
2017 Communications or public affairs 34 37 11 8 7 3 0 73 15 82
2017 Access to information and privacy 40 39 8 8 5 0 0 79 13 52
2017 Security 38 35 13 6 6 1 2 75 12 202
2017 Science and technology 40 28 14 5 3 11 0 75 9 22
2017 Legal services 49 29 6 8 4 3 1 81 13 71
2017 Administration and operations 38 34 12 8 5 2 1 75 13 1646
2017 Human resources 38 31 9 11 5 2 3 73 17 471
2017 Financial management 31 38 14 8 5 4 1 72 13 269
2017 Procurement 31 45 10 6 5 0 2 78 11 81
2017 Real property 23 47 13 8 8 1 0 71 16 101
2017 Materiel management 40 34 10 1 0 14 0 87 1 47
2017 Information management 33 41 10 5 5 3 2 79 10 371
2017 Information technology 33 33 17 4 9 4 1 69 13 128
2017 Internal audit 21 30 22 13 13 0 0 52 26 23
2017 Data sciences 31 48 16 6 0 0 0 79 6 16
2017 Policy 34 31 9 16 7 3 0 67 24 103
2017 Project management 43 36 8 11 3 0 0 78 14 67
2017 Other services to the public 38 32 15 8 3 2 2 73 12 152
2017 None of the above 38 31 10 9 6 4 2 73 16 527
2014 Client contact centre 32 41 16 4 3 3 1 76 7 144
2014 Health care practitioners 38 40 16 4 3 0 0 78 6 32
2014 Federal regulators 40 40 0 7 7 7 0 86 14 15
2014 Compliance, inspection and enforcement 44 33 7 5 2 8 2 84 8 53
2014 Communications or public affairs 37 40 10 6 7 0 0 77 13 64
2014 Access to information and privacy 43 22 13 7 10 5 0 68 18 40
2014 Security 36 29 21 6 5 2 1 67 11 129
2014 Science and technology 45 30 12 13 0 0 0 75 13 15
2014 Legal services 42 36 5 4 9 4 0 81 13 53
2014 Administration and operations 42 34 11 7 3 2 1 79 10 1446
2014 Human resources 39 32 13 9 3 2 1 74 13 407
2014 Financial management 35 43 13 5 2 1 1 79 8 263
2014 Procurement 41 32 8 8 9 0 2 74 18 60
2014 Real property 39 30 15 8 6 2 0 71 14 111
2014 Materiel management 50 31 11 2 4 2 0 83 6 51
2014 Information management 36 38 11 7 4 2 2 77 11 372
2014 Information technology 42 40 5 9 2 2 0 84 11 106
2014 Internal audit 43 35 3 7 4 7 0 84 12 28
2014 Other services to the public 38 33 11 9 6 2 2 74 15 194
2014 None of the above 35 32 11 9 7 3 3 71 17 426

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 35 37 15 7 5 1 1 72 12 175
2018 Health care practitioners 29 31 17 19 4 0 0 60 23 71
2018 Federal regulators 28 33 16 15 3 2 3 65 19 33
2018 Compliance, inspection and enforcement 23 35 18 12 11 2 0 59 23 100
2018 Communications or public affairs 36 40 10 9 3 3 0 78 12 95
2018 Access to information and privacy 24 32 19 18 6 0 0 56 24 51
2018 Security 36 32 19 5 4 3 1 71 10 235
2018 Science and technology 39 44 10 6 0 0 2 84 6 35
2018 Legal services 33 36 13 6 9 3 0 71 15 65
2018 Administration and operations 30 36 19 9 4 1 0 68 13 1442
2018 Human resources 30 41 14 9 4 1 0 72 13 450
2018 Financial management 31 40 14 10 5 1 0 71 15 231
2018 Procurement 38 42 14 1 3 1 0 82 4 76
2018 Real property 31 35 20 8 4 1 0 67 13 92
2018 Materiel management 28 28 28 8 6 0 0 57 15 61
2018 Information management 26 36 21 10 5 0 1 63 16 369
2018 Information technology 25 33 23 11 6 1 0 59 18 122
2018 Internal audit 21 31 27 10 10 0 0 52 21 19
2018 Data sciences 43 46 7 5 0 0 0 88 5 23
2018 Policy 35 41 11 8 3 2 0 79 10 113
2018 Project management 35 33 16 11 5 0 0 68 16 87
2018 Other services to the public 27 38 17 11 7 0 0 65 17 178
2018 None of the above 29 30 23 8 8 2 1 61 16 420

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 20 19 14 10 6 3 52 27 176
2018 Health care practitioners 17 19 21 11 25 1 5 39 39 71
2018 Federal regulators 18 24 22 16 18 3 0 43 35 33
2018 Compliance, inspection and enforcement 14 28 12 17 23 6 0 45 42 100
2018 Communications or public affairs 23 23 23 17 11 4 0 48 28 95
2018 Access to information and privacy 26 14 30 15 12 4 0 41 28 51
2018 Security 25 23 17 8 14 10 3 54 26 237
2018 Science and technology 34 34 14 2 6 9 2 76 9 34
2018 Legal services 11 29 25 13 13 8 1 43 29 64
2018 Administration and operations 22 26 20 13 12 6 1 51 27 1447
2018 Human resources 20 29 17 13 12 6 3 54 27 450
2018 Financial management 20 22 19 17 14 6 1 46 34 232
2018 Procurement 28 25 20 11 7 7 1 58 20 76
2018 Real property 22 26 23 10 15 3 0 50 26 92
2018 Materiel management 18 23 29 11 17 3 0 42 29 61
2018 Information management 21 26 19 13 16 4 2 50 30 373
2018 Information technology 19 23 15 9 14 15 4 52 29 123
2018 Internal audit 15 10 15 36 15 10 0 28 56 20
2018 Data sciences 20 31 9 9 17 10 4 59 31 24
2018 Policy 22 26 16 14 12 9 2 53 29 113
2018 Project management 24 30 11 10 15 8 1 60 28 87
2018 Other services to the public 15 30 17 14 17 5 2 49 33 179
2018 None of the above 20 25 18 13 15 8 2 49 31 421
2017 Client contact centre 21 26 14 10 15 7 6 55 29 131
2017 Health care practitioners 25 20 19 15 5 17 0 54 23 60
2017 Federal regulators 16 13 14 16 30 8 3 33 52 37
2017 Compliance, inspection and enforcement 18 26 14 11 24 5 3 48 37 73
2017 Communications or public affairs 17 23 15 14 15 15 1 48 34 81
2017 Access to information and privacy 21 24 15 13 13 13 0 52 30 52
2017 Security 26 25 13 8 16 9 3 58 27 201
2017 Science and technology 36 11 21 12 11 0 10 52 25 23
2017 Legal services 32 12 14 13 16 7 6 50 33 71
2017 Administration and operations 24 25 15 14 13 7 2 54 30 1650
2017 Human resources 24 23 17 10 13 7 6 54 26 473
2017 Financial management 20 26 17 14 14 7 2 50 31 269
2017 Procurement 17 32 16 15 12 6 2 54 29 81
2017 Real property 16 27 14 16 18 9 0 47 38 100
2017 Materiel management 21 38 16 13 5 3 4 63 20 46
2017 Information management 22 28 18 12 10 7 3 56 25 371
2017 Information technology 22 22 24 11 9 11 2 49 23 127
2017 Internal audit 17 33 4 12 17 9 8 60 35 24
2017 Data sciences 6 47 16 11 10 5 5 59 24 16
2017 Policy 22 28 13 10 16 8 2 56 29 102
2017 Project management 31 15 18 19 15 3 0 47 34 66
2017 Other services to the public 23 27 20 13 10 5 2 53 25 150
2017 None of the above 26 22 13 12 15 10 3 55 31 526
2014 Client contact centre 20 30 22 12 8 7 1 55 22 144
2014 Health care practitioners 17 34 3 18 17 8 4 57 40 32
2014 Federal regulators 34 33 0 7 20 7 0 71 29 15
2014 Compliance, inspection and enforcement 22 18 12 9 16 20 2 52 33 53
2014 Communications or public affairs 16 22 15 23 16 8 0 41 43 64
2014 Access to information and privacy 34 20 16 15 8 8 0 59 24 39
2014 Security 19 19 24 12 15 9 2 43 31 129
2014 Science and technology 45 4 10 16 18 6 0 52 37 15
2014 Legal services 24 29 24 4 18 2 0 54 22 53
2014 Administration and operations 24 25 15 15 14 6 1 53 31 1447
2014 Human resources 21 23 17 14 15 7 3 49 32 405
2014 Financial management 20 26 20 14 10 10 1 51 27 263
2014 Procurement 25 26 21 7 14 8 0 55 22 60
2014 Real property 20 18 19 20 19 4 1 39 41 111
2014 Materiel management 31 37 14 5 7 6 0 72 13 51
2014 Information management 21 28 16 15 12 7 2 54 29 372
2014 Information technology 22 34 12 11 13 8 0 61 26 106
2014 Internal audit 32 7 18 11 15 18 0 47 31 28
2014 Other services to the public 22 22 20 12 18 4 1 47 32 194
2014 None of the above 22 19 17 15 19 8 1 45 37 426

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 28 18 13 10 2 1 57 24 174
2018 Health care practitioners 20 31 17 12 16 4 0 54 28 71
2018 Federal regulators 24 34 10 14 18 0 0 58 32 33
2018 Compliance, inspection and enforcement 16 28 23 17 15 1 0 44 32 100
2018 Communications or public affairs 24 34 17 15 5 5 0 61 21 94
2018 Access to information and privacy 22 31 18 12 16 0 0 54 28 51
2018 Security 28 25 16 14 10 4 3 57 26 237
2018 Science and technology 37 26 18 3 12 3 2 65 16 35
2018 Legal services 20 39 21 10 6 5 0 61 17 64
2018 Administration and operations 26 32 18 12 9 2 1 60 22 1442
2018 Human resources 25 33 16 13 10 2 1 60 24 447
2018 Financial management 26 34 17 13 9 1 0 60 22 230
2018 Procurement 34 32 17 12 5 0 0 66 17 76
2018 Real property 22 37 14 14 12 1 0 59 26 91
2018 Materiel management 21 20 26 17 16 0 0 41 33 61
2018 Information management 22 33 18 13 11 2 1 57 25 373
2018 Information technology 19 26 19 20 11 2 2 47 33 123
2018 Internal audit 10 36 25 20 10 0 0 46 30 20
2018 Data sciences 36 39 9 9 4 2 0 77 14 24
2018 Policy 27 30 12 17 9 5 0 60 28 113
2018 Project management 24 37 13 13 8 6 0 64 22 86
2018 Other services to the public 22 29 19 15 11 4 0 53 28 178
2018 None of the above 25 28 18 15 10 2 2 55 26 420
2017 Client contact centre 26 32 16 14 6 5 0 62 21 131
2017 Health care practitioners 28 34 8 19 6 2 3 65 27 60
2017 Federal regulators 8 47 6 19 16 5 0 58 36 37
2017 Compliance, inspection and enforcement 15 36 15 12 16 3 4 54 29 74
2017 Communications or public affairs 23 28 19 15 10 6 0 54 26 82
2017 Access to information and privacy 32 23 19 8 16 2 0 57 24 51
2017 Security 25 31 13 11 8 5 7 64 21 203
2017 Science and technology 38 11 9 23 8 10 0 55 35 23
2017 Legal services 31 24 11 14 15 3 1 58 31 71
2017 Administration and operations 30 32 14 13 8 2 1 64 22 1648
2017 Human resources 32 33 13 8 8 2 3 69 17 471
2017 Financial management 32 33 13 11 8 3 0 67 19 269
2017 Procurement 29 41 15 7 2 5 0 73 10 81
2017 Real property 21 38 16 12 13 0 1 59 25 101
2017 Materiel management 16 37 21 8 10 6 1 58 19 47
2017 Information management 28 36 14 11 8 2 1 66 19 371
2017 Information technology 22 29 16 13 11 7 2 56 26 129
2017 Internal audit 4 25 21 17 29 0 4 30 48 24
2017 Data sciences 21 47 11 10 11 0 0 68 21 16
2017 Policy 39 33 9 11 4 3 0 75 16 102
2017 Project management 33 29 9 22 5 1 0 63 28 67
2017 Other services to the public 30 34 12 12 8 3 0 67 21 153
2017 None of the above 23 31 19 9 11 5 2 58 22 526
2014 Client contact centre 20 37 19 10 12 2 1 58 22 144
2014 Health care practitioners 5 49 17 5 19 4 0 57 26 32
2014 Federal regulators 34 20 7 20 20 0 0 54 40 15
2014 Compliance, inspection and enforcement 19 29 14 13 18 7 0 52 33 53
2014 Communications or public affairs 24 27 16 13 14 0 6 54 29 64
2014 Access to information and privacy 26 41 12 3 12 3 3 71 16 40
2014 Security 24 26 22 10 13 3 2 52 24 129
2014 Science and technology 44 8 11 18 12 6 0 56 32 15
2014 Legal services 29 28 7 18 14 2 2 59 34 53
2014 Administration and operations 28 29 15 15 10 2 1 59 25 1447
2014 Human resources 24 35 14 14 11 3 0 61 25 407
2014 Financial management 32 40 12 7 7 2 0 74 14 264
2014 Procurement 16 32 17 15 19 2 0 49 34 60
2014 Real property 20 35 15 16 12 2 0 57 28 111
2014 Materiel management 27 46 12 5 8 2 0 74 14 51
2014 Information management 24 32 15 16 10 2 1 58 26 372
2014 Information technology 24 33 13 13 16 1 0 57 30 106
2014 Internal audit 40 21 11 14 10 3 0 63 26 28
2014 Other services to the public 25 29 14 12 16 1 2 57 29 193
2014 None of the above 25 28 16 13 13 3 2 56 28 426

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 22 16 16 21 1 1 46 38 175
2018 Health care practitioners 13 20 16 14 31 3 3 35 48 71
2018 Federal regulators 16 15 25 20 24 0 0 30 44 33
2018 Compliance, inspection and enforcement 10 24 14 23 22 5 3 37 48 100
2018 Communications or public affairs 21 28 18 20 10 1 2 50 31 94
2018 Access to information and privacy 21 22 18 20 17 0 2 44 38 50
2018 Security 21 21 19 10 19 2 7 47 33 237
2018 Science and technology 25 20 20 15 12 3 5 49 29 35
2018 Legal services 13 22 21 14 19 5 7 39 37 65
2018 Administration and operations 17 20 19 17 20 2 4 39 40 1447
2018 Human resources 21 35 10 15 15 2 3 59 31 448
2018 Financial management 22 23 14 21 18 1 0 46 39 230
2018 Procurement 34 16 18 14 16 0 3 51 30 76
2018 Real property 22 32 19 8 17 1 1 55 26 91
2018 Materiel management 13 23 21 14 27 3 0 36 42 60
2018 Information management 16 23 18 17 20 2 3 41 39 373
2018 Information technology 16 18 14 23 20 4 4 38 47 122
2018 Internal audit 0 35 35 15 15 0 0 35 30 20
2018 Data sciences 16 18 18 14 23 3 8 38 41 23
2018 Policy 22 30 16 14 15 3 0 54 30 112
2018 Project management 20 25 13 21 16 3 2 48 39 87
2018 Other services to the public 20 24 16 15 19 2 4 47 36 177
2018 None of the above 16 22 14 20 19 4 5 41 43 423
2017 Client contact centre 18 22 20 12 17 4 8 44 33 129
2017 Health care practitioners 11 18 13 11 26 5 15 37 47 60
2017 Federal regulators 11 16 11 27 26 0 9 29 58 37
2017 Compliance, inspection and enforcement 14 21 11 12 30 4 9 40 48 74
2017 Communications or public affairs 19 20 19 16 17 5 5 43 36 82
2017 Access to information and privacy 19 19 12 18 22 3 7 42 45 52
2017 Security 19 24 12 11 13 4 16 55 31 203
2017 Science and technology 14 6 15 15 27 11 11 26 54 22
2017 Legal services 29 22 7 14 19 7 3 56 36 70
2017 Administration and operations 16 23 15 17 20 3 6 43 40 1650
2017 Human resources 23 27 12 12 16 2 7 55 32 471
2017 Financial management 25 23 14 13 20 2 1 51 35 270
2017 Procurement 23 24 21 11 20 0 1 47 31 81
2017 Real property 19 31 19 12 19 0 0 50 31 100
2017 Materiel management 15 34 13 14 15 6 3 54 32 47
2017 Information management 19 29 15 17 15 2 4 50 34 374
2017 Information technology 14 26 14 22 17 6 1 43 42 128
2017 Internal audit 13 29 13 12 29 0 4 44 43 24
2017 Data sciences 15 37 16 10 16 0 6 55 27 16
2017 Policy 31 35 7 13 10 4 0 69 24 102
2017 Project management 16 29 10 20 21 0 4 47 43 66
2017 Other services to the public 26 22 20 11 11 4 6 54 24 153
2017 None of the above 16 21 18 15 16 4 9 43 36 528
2014 Client contact centre 15 28 16 19 18 1 3 45 38 144
2014 Health care practitioners 6 19 17 16 22 0 20 32 47 32
2014 Federal regulators 27 20 7 27 20 0 0 47 46 15
2014 Compliance, inspection and enforcement 10 13 16 14 32 5 9 26 55 53
2014 Communications or public affairs 15 18 16 13 34 0 5 35 49 64
2014 Access to information and privacy 26 31 15 5 12 5 6 64 19 40
2014 Security 16 17 21 14 22 3 6 37 39 128
2014 Science and technology 36 6 10 6 35 6 0 45 44 15
2014 Legal services 14 13 11 14 31 5 11 32 54 53
2014 Administration and operations 14 20 15 20 25 2 4 36 48 1447
2014 Human resources 16 24 13 22 21 1 2 42 44 406
2014 Financial management 24 27 14 17 16 1 2 52 34 264
2014 Procurement 20 26 15 16 21 2 0 47 37 60
2014 Real property 15 24 15 27 15 4 0 41 44 111
2014 Materiel management 19 33 15 12 17 4 0 54 31 51
2014 Information management 16 22 20 14 20 3 4 41 37 371
2014 Information technology 17 18 16 15 30 3 0 37 46 106
2014 Internal audit 39 14 7 11 25 3 0 55 37 28
2014 Other services to the public 19 20 20 10 24 1 5 41 37 194
2014 None of the above 15 19 14 17 25 4 5 38 46 426

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 26 21 15 7 4 1 55 23 175
2018 Health care practitioners 20 48 19 6 7 0 0 68 12 71
2018 Federal regulators 27 36 19 11 6 0 0 63 18 33
2018 Compliance, inspection and enforcement 17 36 24 15 7 2 0 54 22 100
2018 Communications or public affairs 22 47 17 9 2 3 0 71 12 95
2018 Access to information and privacy 16 22 26 26 7 2 0 39 34 51
2018 Security 28 25 24 7 7 7 1 58 15 235
2018 Science and technology 41 39 8 2 3 6 2 87 5 35
2018 Legal services 15 47 18 11 6 3 0 64 17 64
2018 Administration and operations 24 37 21 9 6 3 0 63 16 1442
2018 Human resources 25 43 20 5 5 2 1 69 10 450
2018 Financial management 22 37 23 11 5 2 0 60 16 232
2018 Procurement 39 21 26 6 6 1 0 61 13 75
2018 Real property 24 41 14 11 8 1 0 66 20 92
2018 Materiel management 24 35 28 9 4 0 0 59 13 60
2018 Information management 22 34 21 12 6 3 1 59 19 372
2018 Information technology 22 30 26 15 5 3 0 53 20 123
2018 Internal audit 20 35 16 25 5 0 0 55 30 20
2018 Data sciences 38 40 13 9 0 0 0 78 9 24
2018 Policy 35 31 17 9 4 4 0 69 13 112
2018 Project management 29 36 15 11 5 3 0 68 17 87
2018 Other services to the public 15 40 20 9 14 3 0 56 24 179
2018 None of the above 21 36 20 11 9 2 1 59 21 423
2017 Client contact centre 24 36 19 10 7 3 1 62 18 131
2017 Health care practitioners 23 51 13 7 3 2 0 76 11 60
2017 Federal regulators 21 33 13 25 8 0 0 54 33 37
2017 Compliance, inspection and enforcement 25 31 13 12 9 9 1 62 23 74
2017 Communications or public affairs 20 39 16 12 8 5 0 61 22 82
2017 Access to information and privacy 21 24 20 21 7 7 0 49 29 50
2017 Security 28 38 13 6 9 4 2 70 16 203
2017 Science and technology 36 21 11 5 14 13 0 65 22 23
2017 Legal services 36 23 13 9 15 3 1 61 25 71
2017 Administration and operations 24 38 18 10 5 4 1 65 15 1646
2017 Human resources 28 36 16 9 5 4 2 68 15 471
2017 Financial management 26 41 16 8 5 4 0 69 14 270
2017 Procurement 31 32 22 5 4 5 1 67 9 81
2017 Real property 20 45 17 11 8 0 0 64 19 101
2017 Materiel management 29 44 20 0 4 3 0 75 4 47
2017 Information management 27 39 17 8 5 3 0 68 14 373
2017 Information technology 26 26 22 14 5 6 0 56 20 127
2017 Internal audit 16 25 21 21 12 0 4 44 34 24
2017 Data sciences 36 37 16 0 11 0 0 73 11 16
2017 Policy 34 37 16 10 1 1 0 72 11 101
2017 Project management 34 37 17 10 3 0 0 71 12 66
2017 Other services to the public 26 37 19 7 6 4 1 66 15 153
2017 None of the above 25 35 17 11 7 4 1 63 19 525

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 42 33 15 7 1 3 0 77 9 176
2018 Health care practitioners 36 36 16 2 6 6 0 76 8 71
2018 Federal regulators 38 21 25 7 3 6 0 63 11 32
2018 Compliance, inspection and enforcement 29 39 14 9 7 2 0 69 16 101
2018 Communications or public affairs 47 36 8 1 2 4 3 88 3 95
2018 Access to information and privacy 48 21 20 6 2 3 0 71 8 51
2018 Security 47 31 13 3 2 3 1 81 5 233
2018 Science and technology 65 22 10 0 2 2 0 88 2 36
2018 Legal services 32 26 28 3 5 6 0 61 9 65
2018 Administration and operations 42 32 17 4 2 2 1 77 6 1446
2018 Human resources 42 35 12 6 2 3 0 80 8 447
2018 Financial management 39 32 17 5 4 4 0 74 9 231
2018 Procurement 56 27 14 3 1 0 0 83 3 74
2018 Real property 39 35 18 4 4 0 0 74 8 92
2018 Materiel management 30 38 27 0 3 0 1 70 3 60
2018 Information management 42 33 16 4 3 2 1 77 7 372
2018 Information technology 41 25 18 3 5 7 0 71 9 122
2018 Internal audit 35 45 5 5 5 5 0 85 10 20
2018 Data sciences 63 28 4 4 0 0 0 91 4 24
2018 Policy 53 31 8 4 1 2 1 87 5 113
2018 Project management 42 39 11 4 2 1 0 82 6 86
2018 Other services to the public 36 29 15 5 11 2 2 68 17 178
2018 None of the above 38 30 17 6 4 4 2 71 10 421
2017 Client contact centre 33 43 12 3 4 5 0 79 7 131
2017 Health care practitioners 35 40 11 5 2 7 2 81 7 60
2017 Federal regulators 27 38 24 5 5 0 0 65 11 37
2017 Compliance, inspection and enforcement 37 30 6 8 7 12 0 77 17 73
2017 Communications or public affairs 33 39 20 1 3 5 0 75 4 81
2017 Access to information and privacy 48 28 13 7 0 5 0 79 7 52
2017 Security 45 30 13 3 2 3 5 81 5 201
2017 Science and technology 39 21 14 3 13 10 0 67 17 23
2017 Legal services 47 15 18 8 7 4 1 66 15 71
2017 Administration and operations 40 33 16 4 3 4 1 77 7 1644
2017 Human resources 43 31 12 4 2 4 3 80 7 470
2017 Financial management 44 34 12 3 4 4 0 80 7 269
2017 Procurement 40 38 15 1 1 6 0 82 3 81
2017 Real property 29 33 19 6 7 5 1 66 13 100
2017 Materiel management 46 28 16 7 1 1 0 75 9 47
2017 Information management 44 32 16 3 2 3 1 79 5 374
2017 Information technology 44 23 19 7 2 5 0 71 10 128
2017 Internal audit 41 25 17 4 4 4 4 72 9 24
2017 Data sciences 51 32 17 0 0 0 0 83 0 16
2017 Policy 47 36 5 4 7 1 0 84 11 102
2017 Project management 46 29 20 4 1 0 0 75 5 66
2017 Other services to the public 39 29 19 6 4 2 2 70 10 153
2017 None of the above 37 31 17 4 3 6 3 74 8 524
2014 Client contact centre 45 32 13 2 3 4 1 82 5 144
2014 Health care practitioners 39 39 9 0 0 13 0 90 0 32
2014 Federal regulators 40 13 27 13 7 0 0 53 20 15
2014 Compliance, inspection and enforcement 55 27 12 0 0 5 0 87 0 53
2014 Communications or public affairs 48 26 15 1 5 3 2 78 6 64
2014 Access to information and privacy 55 27 5 5 0 5 3 89 5 40
2014 Security 48 27 14 2 2 5 1 80 5 128
2014 Science and technology 75 6 13 0 0 6 0 87 0 15
2014 Legal services 42 31 15 0 4 7 2 80 4 53
2014 Administration and operations 45 31 14 4 2 3 1 80 6 1446
2014 Human resources 44 33 14 4 2 2 0 79 7 407
2014 Financial management 44 40 8 3 1 2 1 87 4 264
2014 Procurement 48 31 11 3 5 2 0 81 8 60
2014 Real property 43 34 14 5 1 2 0 79 6 110
2014 Materiel management 62 21 14 2 0 1 0 84 2 51
2014 Information management 45 32 13 3 2 5 0 81 5 372
2014 Information technology 43 35 12 3 3 4 1 81 6 106
2014 Internal audit 54 32 11 0 4 0 0 86 4 28
2014 Other services to the public 44 29 13 4 3 4 3 79 7 194
2014 None of the above 38 33 14 5 2 7 1 77 7 426

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 44 31 18 3 2 1 0 77 5 174
2018 Health care practitioners 33 42 15 4 6 1 0 75 9 71
2018 Federal regulators 33 33 14 9 4 7 0 71 14 30
2018 Compliance, inspection and enforcement 25 44 11 12 6 2 0 71 18 101
2018 Communications or public affairs 37 46 7 2 2 5 0 88 5 94
2018 Access to information and privacy 45 33 11 10 1 0 0 78 11 51
2018 Security 47 31 11 6 2 2 1 80 9 235
2018 Science and technology 56 33 3 4 2 2 0 91 6 36
2018 Legal services 41 35 14 3 6 2 0 76 10 64
2018 Administration and operations 40 37 13 6 2 2 0 79 8 1446
2018 Human resources 41 37 11 6 3 2 0 80 9 450
2018 Financial management 37 38 15 6 3 2 0 76 9 228
2018 Procurement 54 36 5 1 3 0 0 91 4 73
2018 Real property 37 39 11 5 6 1 0 77 12 91
2018 Materiel management 28 51 15 3 3 1 0 79 5 60
2018 Information management 37 41 14 5 2 1 0 78 7 375
2018 Information technology 40 35 11 3 5 5 0 79 9 122
2018 Internal audit 35 36 20 5 5 0 0 70 10 20
2018 Data sciences 50 37 9 4 0 0 0 87 4 24
2018 Policy 49 30 11 5 2 2 0 81 7 113
2018 Project management 40 35 14 7 3 1 0 76 10 85
2018 Other services to the public 35 39 10 7 7 2 0 76 14 177
2018 None of the above 37 35 12 6 6 1 1 74 13 422
2017 Client contact centre 41 41 11 4 1 1 0 84 5 131
2017 Health care practitioners 45 39 12 2 0 2 0 86 2 60
2017 Federal regulators 27 42 19 5 8 0 0 68 13 37
2017 Compliance, inspection and enforcement 27 39 9 15 7 1 1 68 22 74
2017 Communications or public affairs 33 46 14 3 2 2 0 81 5 80
2017 Access to information and privacy 46 28 15 7 3 2 0 75 10 52
2017 Security 42 39 8 5 3 2 0 83 8 201
2017 Science and technology 57 8 29 3 3 0 0 66 5 23
2017 Legal services 48 26 12 4 5 3 1 77 10 71
2017 Administration and operations 41 37 12 6 2 2 0 80 8 1653
2017 Human resources 43 35 11 7 2 2 1 80 9 472
2017 Financial management 37 40 13 6 3 0 0 78 9 270
2017 Procurement 44 40 8 5 2 0 0 84 7 81
2017 Real property 35 41 12 6 6 0 0 76 12 100
2017 Materiel management 38 50 6 4 0 1 0 90 4 47
2017 Information management 44 37 11 4 2 1 0 82 7 373
2017 Information technology 39 30 17 6 1 6 0 74 8 129
2017 Internal audit 45 29 17 4 4 0 0 75 9 24
2017 Data sciences 42 47 5 6 0 0 0 89 6 16
2017 Policy 45 38 8 2 3 3 0 86 6 103
2017 Project management 41 38 7 11 3 0 0 80 14 67
2017 Other services to the public 40 40 11 5 4 0 0 80 9 152
2017 None of the above 40 37 12 4 3 4 1 81 7 527
2014 Client contact centre 43 38 12 3 3 1 0 82 6 144
2014 Health care practitioners 31 47 3 10 5 0 4 81 16 32
2014 Federal regulators 39 35 0 7 13 7 0 79 21 15
2014 Compliance, inspection and enforcement 46 26 10 11 2 4 2 75 13 53
2014 Communications or public affairs 47 25 14 6 5 2 2 75 11 64
2014 Access to information and privacy 48 35 5 7 3 3 0 85 10 40
2014 Security 47 35 10 4 2 2 0 84 6 128
2014 Science and technology 75 6 13 6 0 0 0 81 6 15
2014 Legal services 37 38 13 2 5 5 0 79 8 53
2014 Administration and operations 45 34 12 5 2 2 0 80 8 1446
2014 Human resources 44 35 10 7 2 2 0 80 9 407
2014 Financial management 44 41 9 3 1 2 0 87 4 264
2014 Procurement 46 32 9 10 3 0 0 78 13 60
2014 Real property 37 40 12 10 1 1 0 77 11 111
2014 Materiel management 59 26 9 0 6 0 0 86 6 51
2014 Information management 45 34 11 6 3 1 1 80 9 372
2014 Information technology 45 36 10 3 3 4 0 84 6 106
2014 Internal audit 43 43 7 0 4 3 0 89 4 28
2014 Other services to the public 47 31 13 5 2 1 2 80 6 194
2014 None of the above 38 36 13 5 5 3 0 77 10 426

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 53 28 12 5 1 0 0 82 6 173
2018 Health care practitioners 44 33 14 4 6 0 0 77 9 70
2018 Federal regulators 46 25 20 5 3 0 0 71 9 31
2018 Compliance, inspection and enforcement 43 35 6 11 5 0 0 78 16 101
2018 Communications or public affairs 49 38 5 5 2 0 0 87 8 94
2018 Access to information and privacy 44 33 12 2 8 0 0 78 10 51
2018 Security 50 32 8 6 3 0 1 82 9 236
2018 Science and technology 60 27 9 5 0 0 0 87 5 35
2018 Legal services 57 26 6 5 6 0 0 83 10 64
2018 Administration and operations 49 37 7 4 3 0 0 86 7 1437
2018 Human resources 49 38 7 4 2 0 0 87 6 450
2018 Financial management 47 33 13 4 2 0 0 81 6 231
2018 Procurement 65 27 1 2 4 0 0 93 6 75
2018 Real property 37 42 14 3 4 0 0 79 7 92
2018 Materiel management 39 47 9 1 4 0 0 86 5 60
2018 Information management 46 39 6 6 4 0 0 84 10 375
2018 Information technology 45 27 17 5 4 1 0 73 9 121
2018 Internal audit 40 45 10 5 0 0 0 85 5 20
2018 Data sciences 61 31 4 0 4 0 0 91 4 24
2018 Policy 60 29 3 7 0 1 0 89 7 111
2018 Project management 43 39 10 5 3 0 0 82 8 86
2018 Other services to the public 41 40 6 5 7 0 0 82 12 177
2018 None of the above 48 32 10 5 4 0 1 80 9 422
2017 Client contact centre 50 37 7 5 1 0 0 87 6 131
2017 Health care practitioners 51 38 7 3 1 0 0 89 5 60
2017 Federal regulators 39 31 14 8 8 0 0 70 16 36
2017 Compliance, inspection and enforcement 42 32 9 9 8 0 0 74 17 73
2017 Communications or public affairs 38 48 7 4 3 0 0 86 7 82
2017 Access to information and privacy 43 38 10 6 3 0 0 81 10 52
2017 Security 54 34 6 4 3 0 0 88 6 202
2017 Science and technology 52 29 17 0 3 0 0 81 3 23
2017 Legal services 56 28 5 5 6 0 0 84 11 71
2017 Administration and operations 49 36 7 5 3 0 0 85 8 1650
2017 Human resources 53 34 6 4 2 0 0 88 6 472
2017 Financial management 47 35 10 4 2 0 0 83 7 269
2017 Procurement 41 41 12 4 1 1 0 83 5 81
2017 Real property 37 44 9 3 8 0 0 80 10 101
2017 Materiel management 52 39 7 1 0 0 0 91 1 47
2017 Information management 51 36 6 5 3 0 0 86 8 374
2017 Information technology 48 37 9 6 1 0 0 84 7 128
2017 Internal audit 58 21 16 4 0 0 0 79 4 24
2017 Data sciences 46 43 6 6 0 0 0 89 6 16
2017 Policy 57 29 9 3 1 2 0 87 3 103
2017 Project management 45 45 4 3 3 0 0 91 5 67
2017 Other services to the public 45 38 10 5 2 0 0 83 7 153
2017 None of the above 47 34 10 4 4 0 0 82 8 526
2014 Client contact centre 50 39 7 2 2 0 0 89 4 144
2014 Health care practitioners 56 22 10 9 3 0 0 78 12 32
2014 Federal regulators 54 20 7 7 13 0 0 74 20 15
2014 Compliance, inspection and enforcement 51 33 5 5 5 0 0 84 10 53
2014 Communications or public affairs 48 29 18 2 4 0 0 77 5 64
2014 Access to information and privacy 55 30 7 5 2 0 0 85 7 40
2014 Security 49 31 11 6 4 0 0 79 9 128
2014 Science and technology 53 16 12 13 6 0 0 69 19 15
2014 Legal services 42 36 5 7 9 0 0 78 16 53
2014 Administration and operations 53 32 8 4 3 0 0 85 7 1446
2014 Human resources 50 33 10 3 3 1 0 84 6 407
2014 Financial management 53 37 5 2 2 0 0 91 4 264
2014 Procurement 47 27 18 2 6 0 0 75 8 60
2014 Real property 42 39 7 6 5 1 0 81 11 111
2014 Materiel management 58 26 4 7 4 0 0 85 11 51
2014 Information management 54 30 9 5 2 0 0 84 7 372
2014 Information technology 49 28 14 2 7 0 0 77 9 106
2014 Internal audit 61 25 7 4 4 0 0 85 7 28
2014 Other services to the public 54 30 8 4 5 0 0 84 9 194
2014 None of the above 45 32 11 6 5 1 0 78 11 425

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 39 32 15 10 4 1 0 71 13 174
2018 Health care practitioners 37 21 25 8 9 0 0 57 18 71
2018 Federal regulators 38 28 15 13 7 0 0 65 19 32
2018 Compliance, inspection and enforcement 34 28 16 14 8 0 0 62 22 100
2018 Communications or public affairs 40 38 10 7 3 1 0 79 11 95
2018 Access to information and privacy 34 23 25 12 6 0 0 57 18 51
2018 Security 46 27 13 7 8 0 1 73 14 233
2018 Science and technology 45 40 10 3 3 0 0 85 6 36
2018 Legal services 47 29 5 11 9 0 0 76 20 65
2018 Administration and operations 40 31 16 8 6 1 0 71 13 1444
2018 Human resources 40 34 13 6 6 0 0 75 12 449
2018 Financial management 36 31 22 7 4 0 0 68 11 230
2018 Procurement 55 29 9 2 4 1 0 85 6 76
2018 Real property 34 32 20 8 6 0 0 66 14 92
2018 Materiel management 32 33 26 5 3 0 0 65 9 60
2018 Information management 36 34 14 10 6 1 0 71 15 374
2018 Information technology 37 24 18 12 6 2 0 63 19 122
2018 Internal audit 35 25 25 10 5 0 0 60 15 20
2018 Data sciences 49 31 13 0 4 2 0 82 5 24
2018 Policy 45 34 12 5 4 1 0 79 9 112
2018 Project management 39 31 17 7 5 1 0 71 12 86
2018 Other services to the public 35 33 15 5 12 0 0 69 16 178
2018 None of the above 41 24 18 7 9 0 1 65 16 420
2017 Client contact centre 42 38 6 9 3 1 0 81 12 131
2017 Health care practitioners 28 37 12 9 12 2 0 67 21 59
2017 Federal regulators 22 24 25 19 11 0 0 46 30 37
2017 Compliance, inspection and enforcement 29 39 16 5 11 0 0 68 17 74
2017 Communications or public affairs 28 48 11 8 5 0 0 76 14 82
2017 Access to information and privacy 31 25 16 15 13 0 0 56 28 52
2017 Security 43 33 10 7 5 1 0 77 12 201
2017 Science and technology 42 26 19 8 5 0 0 68 13 23
2017 Legal services 44 21 11 12 12 0 0 65 24 71
2017 Administration and operations 41 31 15 8 5 0 0 72 14 1647
2017 Human resources 43 32 13 8 4 0 1 75 12 471
2017 Financial management 37 38 13 6 5 1 0 75 12 269
2017 Procurement 34 42 13 9 2 0 0 76 11 80
2017 Real property 32 31 16 4 15 2 0 64 19 101
2017 Materiel management 47 35 10 6 1 0 0 82 8 47
2017 Information management 43 31 14 8 5 0 0 74 12 373
2017 Information technology 40 36 10 9 5 1 0 76 14 129
2017 Internal audit 29 25 29 8 9 0 0 55 16 24
2017 Data sciences 26 53 5 11 6 0 0 79 16 16
2017 Policy 55 24 14 6 2 0 0 79 7 103
2017 Project management 35 32 25 4 5 0 0 66 9 67
2017 Other services to the public 43 31 10 8 9 0 0 74 16 153
2017 None of the above 35 34 16 7 6 0 1 70 14 525
2014 Client contact centre 35 40 15 5 4 1 0 76 9 144
2014 Health care practitioners 19 45 18 5 12 0 0 65 17 32
2014 Federal regulators 47 14 7 20 13 0 0 61 33 15
2014 Compliance, inspection and enforcement 37 34 10 9 9 0 0 71 18 53
2014 Communications or public affairs 26 43 14 9 8 1 0 69 17 64
2014 Access to information and privacy 50 30 10 5 5 0 0 80 10 40
2014 Security 42 28 18 5 7 0 1 71 12 128
2014 Science and technology 42 14 25 12 6 0 0 57 18 15
2014 Legal services 33 36 9 15 7 0 0 69 22 53
2014 Administration and operations 40 34 13 8 4 0 0 74 13 1447
2014 Human resources 34 38 13 9 4 1 0 73 14 407
2014 Financial management 42 36 12 7 2 1 0 79 9 264
2014 Procurement 33 32 17 6 11 0 0 65 17 60
2014 Real property 29 34 15 10 10 2 0 64 21 111
2014 Materiel management 56 32 6 2 4 0 0 89 6 51
2014 Information management 36 36 16 5 6 0 1 72 12 372
2014 Information technology 36 33 15 10 4 1 0 70 15 106
2014 Internal audit 54 28 3 11 4 0 0 82 15 28
2014 Other services to the public 37 34 15 7 6 0 0 71 13 194
2014 None of the above 34 31 19 9 7 1 0 66 16 426

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 37 35 13 13 2 0 0 72 15 173
2018 Health care practitioners 32 30 21 9 8 0 0 62 17 71
2018 Federal regulators 38 28 15 10 10 0 0 65 20 32
2018 Compliance, inspection and enforcement 35 32 13 11 10 0 0 67 21 101
2018 Communications or public affairs 44 33 12 8 3 0 0 77 11 94
2018 Access to information and privacy 35 31 22 6 6 0 0 66 12 50
2018 Security 43 31 13 6 6 0 0 75 12 233
2018 Science and technology 45 36 15 0 3 2 0 82 3 36
2018 Legal services 47 33 8 2 11 0 0 79 12 62
2018 Administration and operations 40 32 15 9 4 0 0 72 13 1422
2018 Human resources 40 37 12 7 4 0 0 77 11 446
2018 Financial management 37 34 18 7 3 0 0 72 10 227
2018 Procurement 56 31 7 1 5 0 0 87 6 76
2018 Real property 34 35 18 7 7 0 0 69 13 91
2018 Materiel management 28 40 21 7 5 0 0 68 11 59
2018 Information management 35 38 12 10 4 0 0 73 15 371
2018 Information technology 33 30 20 10 6 1 0 63 16 121
2018 Internal audit 31 37 16 10 5 0 0 69 16 19
2018 Data sciences 45 48 0 0 4 2 0 95 5 24
2018 Policy 45 32 12 7 4 0 0 77 10 113
2018 Project management 38 38 11 8 5 0 0 76 12 85
2018 Other services to the public 32 38 13 7 9 0 0 71 16 178
2018 None of the above 41 27 17 6 8 0 1 68 14 420
2017 Client contact centre 41 43 6 8 3 0 0 84 11 131
2017 Health care practitioners 34 35 8 15 8 0 0 69 23 60
2017 Federal regulators 24 30 17 21 8 0 0 54 29 37
2017 Compliance, inspection and enforcement 30 42 8 10 10 0 0 72 21 74
2017 Communications or public affairs 30 45 15 7 4 0 0 74 11 82
2017 Access to information and privacy 26 28 25 13 8 0 0 54 21 52
2017 Security 44 32 14 5 6 0 0 75 11 203
2017 Science and technology 49 24 8 14 5 0 0 72 19 23
2017 Legal services 42 28 12 8 9 0 0 71 18 71
2017 Administration and operations 40 34 12 9 4 0 0 75 13 1653
2017 Human resources 43 35 11 8 3 0 0 78 11 473
2017 Financial management 37 39 13 5 5 0 0 76 11 270
2017 Procurement 38 40 12 7 2 0 0 78 10 81
2017 Real property 27 43 11 5 12 2 0 71 17 101
2017 Materiel management 42 40 7 9 1 0 0 82 10 47
2017 Information management 43 32 14 7 4 0 0 75 11 373
2017 Information technology 45 30 12 11 2 0 0 75 13 129
2017 Internal audit 25 34 29 8 4 0 0 59 12 24
2017 Data sciences 35 49 5 11 0 0 0 84 11 16
2017 Policy 49 33 12 5 2 0 0 82 7 103
2017 Project management 32 46 14 3 5 0 0 78 8 66
2017 Other services to the public 41 28 13 11 7 0 0 69 18 152
2017 None of the above 36 34 13 9 5 1 0 72 15 528
2014 Client contact centre 36 41 16 5 2 0 0 77 7 144
2014 Health care practitioners 23 52 4 14 6 0 0 75 21 32
2014 Federal regulators 40 20 13 7 20 0 0 61 26 15
2014 Compliance, inspection and enforcement 41 31 9 13 7 0 0 71 20 53
2014 Communications or public affairs 26 46 12 8 7 0 0 73 15 64
2014 Access to information and privacy 50 30 15 5 0 0 0 80 5 40
2014 Security 40 32 18 2 8 0 0 72 10 128
2014 Science and technology 41 16 6 31 6 0 0 57 37 15
2014 Legal services 33 36 9 15 7 0 0 69 22 53
2014 Administration and operations 39 36 13 8 4 0 0 75 12 1446
2014 Human resources 35 38 12 10 4 0 0 74 14 407
2014 Financial management 42 39 11 6 2 0 0 81 8 263
2014 Procurement 31 38 16 6 9 0 0 69 16 60
2014 Real property 28 34 19 10 7 1 0 63 18 111
2014 Materiel management 52 37 6 2 4 0 0 89 6 51
2014 Information management 37 35 16 7 5 0 1 72 12 372
2014 Information technology 38 31 16 8 7 0 0 69 15 106
2014 Internal audit 57 17 18 4 4 0 0 75 7 28
2014 Other services to the public 36 36 14 9 5 0 0 72 14 194
2014 None of the above 33 34 15 10 6 1 0 68 16 427

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 38 22 11 15 11 2 1 61 27 175
2018 Health care practitioners 37 18 22 11 11 1 0 55 22 71
2018 Federal regulators 44 27 10 6 10 3 0 73 17 32
2018 Compliance, inspection and enforcement 31 23 23 14 8 1 0 55 22 100
2018 Communications or public affairs 34 33 19 5 5 4 0 70 10 95
2018 Access to information and privacy 33 23 22 12 10 0 0 56 22 50
2018 Security 39 26 14 7 10 3 1 68 17 235
2018 Science and technology 36 30 22 2 6 5 0 69 8 36
2018 Legal services 36 30 9 13 8 5 0 69 21 65
2018 Administration and operations 40 25 15 11 7 2 0 67 18 1445
2018 Human resources 42 26 14 9 6 3 1 71 15 451
2018 Financial management 37 25 18 10 8 2 0 63 19 231
2018 Procurement 49 18 18 4 7 4 0 70 12 76
2018 Real property 39 22 17 11 6 3 1 64 18 91
2018 Materiel management 30 26 22 9 12 1 0 57 21 60
2018 Information management 36 25 17 10 10 2 0 62 20 375
2018 Information technology 35 21 19 12 8 2 3 60 21 122
2018 Internal audit 50 15 6 15 10 5 0 68 26 20
2018 Data sciences 39 29 23 2 4 0 3 70 7 24
2018 Policy 52 21 12 6 6 2 1 75 13 113
2018 Project management 40 25 14 13 7 1 0 66 20 86
2018 Other services to the public 36 20 18 12 11 3 0 58 24 179
2018 None of the above 39 22 18 8 10 1 2 63 18 418
2017 Client contact centre 30 33 16 10 6 4 1 66 17 131
2017 Health care practitioners 21 32 19 13 10 5 0 57 24 60
2017 Federal regulators 19 27 24 10 13 3 3 49 25 37
2017 Compliance, inspection and enforcement 33 28 15 5 9 5 4 68 16 73
2017 Communications or public affairs 26 28 17 12 9 6 3 59 23 81
2017 Access to information and privacy 34 15 20 20 7 5 0 51 28 52
2017 Security 41 25 12 6 6 4 4 73 14 203
2017 Science and technology 36 26 17 3 8 10 0 69 12 23
2017 Legal services 50 18 9 8 11 1 3 71 20 70
2017 Administration and operations 42 22 15 10 6 4 1 67 17 1648
2017 Human resources 45 22 14 8 5 4 2 71 14 471
2017 Financial management 42 23 14 9 8 4 0 68 18 270
2017 Procurement 35 32 21 5 5 2 0 69 10 81
2017 Real property 34 28 16 8 12 3 0 63 21 101
2017 Materiel management 42 24 19 7 6 1 0 67 14 47
2017 Information management 38 27 13 12 7 2 1 67 20 373
2017 Information technology 31 23 27 8 9 3 0 55 17 128
2017 Internal audit 17 33 4 29 8 4 4 55 41 24
2017 Data sciences 53 21 6 15 6 0 0 73 21 16
2017 Policy 50 27 14 7 2 0 0 77 8 103
2017 Project management 37 21 26 10 2 1 1 60 13 67
2017 Other services to the public 46 19 10 12 7 2 3 69 20 151
2017 None of the above 36 24 17 10 9 3 2 63 19 526
2014 Client contact centre 35 30 16 10 6 2 0 67 17 144
2014 Health care practitioners 19 38 13 10 14 5 0 60 26 32
2014 Federal regulators 48 7 13 13 20 0 0 54 33 15
2014 Compliance, inspection and enforcement 42 20 7 13 9 7 2 68 24 53
2014 Communications or public affairs 22 31 15 12 15 5 0 55 29 64
2014 Access to information and privacy 49 29 10 10 3 0 0 78 12 40
2014 Security 43 20 20 5 9 2 0 65 15 128
2014 Science and technology 41 12 6 16 25 0 0 53 41 15
2014 Legal services 31 33 15 11 9 2 0 65 20 53
2014 Administration and operations 43 23 14 10 7 3 0 68 18 1447
2014 Human resources 40 26 14 11 6 3 0 68 18 407
2014 Financial management 45 24 14 9 4 3 0 72 13 264
2014 Procurement 39 29 19 3 10 0 0 68 13 60
2014 Real property 30 28 11 12 14 4 0 61 27 111
2014 Materiel management 46 23 16 4 5 6 0 73 10 51
2014 Information management 40 22 17 9 8 3 1 65 18 372
2014 Information technology 38 27 16 10 6 3 0 67 17 106
2014 Internal audit 68 11 7 7 7 0 0 78 14 28
2014 Other services to the public 38 22 17 14 7 1 1 61 21 194
2014 None of the above 34 24 18 11 9 4 0 60 21 425
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Client contact centre 27 37 36 177
2018 Health care practitioners 29 32 39 71
2018 Federal regulators 24 27 49 33
2018 Compliance, inspection and enforcement 31 33 35 101
2018 Communications or public affairs 27 36 36 95
2018 Access to information and privacy 31 28 41 51
2018 Security 29 27 43 237
2018 Science and technology 25 37 37 36
2018 Legal services 29 44 27 65
2018 Administration and operations 27 38 34 1452
2018 Human resources 29 32 39 452
2018 Financial management 29 35 37 232
2018 Procurement 26 40 33 76
2018 Real property 28 29 43 92
2018 Materiel management 23 44 33 61
2018 Information management 30 32 38 373
2018 Information technology 28 36 36 123
2018 Internal audit 25 25 50 20
2018 Data sciences 23 22 55 24
2018 Policy 36 25 39 112
2018 Project management 20 48 33 86
2018 Other services to the public 21 46 33 179
2018 None of the above 26 43 31 423
2017 Client contact centre 22 38 40 130
2017 Health care practitioners 24 37 39 60
2017 Federal regulators 36 35 29 37
2017 Compliance, inspection and enforcement 34 32 35 74
2017 Communications or public affairs 23 43 35 82
2017 Access to information and privacy 30 41 29 52
2017 Security 27 37 36 203
2017 Science and technology 62 14 24 23
2017 Legal services 23 38 39 71
2017 Administration and operations 25 40 35 1653
2017 Human resources 28 34 37 473
2017 Financial management 34 25 41 271
2017 Procurement 26 32 42 81
2017 Real property 23 42 35 101
2017 Materiel management 26 43 31 47
2017 Information management 31 33 36 374
2017 Information technology 26 44 31 129
2017 Internal audit 38 38 25 24
2017 Data sciences 20 53 27 16
2017 Policy 30 37 32 103
2017 Project management 30 38 33 67
2017 Other services to the public 14 53 32 152
2017 None of the above 19 41 40 528
2014 Client contact centre 20 50 29 144
2014 Health care practitioners 23 18 58 32
2014 Federal regulators 36 42 21 14
2014 Compliance, inspection and enforcement 26 44 30 53
2014 Communications or public affairs 27 43 30 64
2014 Access to information and privacy 12 38 50 40
2014 Security 27 32 41 129
2014 Science and technology 51 38 11 15
2014 Legal services 29 29 42 53
2014 Administration and operations 24 39 36 1447
2014 Human resources 33 33 35 407
2014 Financial management 27 33 40 264
2014 Procurement 35 36 29 60
2014 Real property 36 32 32 111
2014 Materiel management 30 39 31 51
2014 Information management 31 34 35 372
2014 Information technology 23 41 36 106
2014 Internal audit 35 32 32 28
2014 Other services to the public 15 45 40 194
2014 None of the above 27 39 34 427

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Client contact centre 21 33 33 1 5 6 50
2018 Health care practitioners 7 28 43 16 6 0 19
2018 Compliance, inspection and enforcement 27 24 17 16 6 9 32
2018 Communications or public affairs 7 44 21 12 12 3 24
2018 Access to information and privacy 26 32 25 6 0 10 16
2018 Security 24 29 37 3 4 3 69
2018 Legal services 21 31 32 0 0 15 19
2018 Administration and operations 21 37 26 6 4 6 392
2018 Human resources 20 40 21 2 10 7 125
2018 Financial management 19 30 34 6 3 8 67
2018 Procurement 10 49 19 4 14 4 19
2018 Real property 32 18 35 0 0 14 26
2018 Materiel management 16 22 25 17 0 20 15
2018 Information management 19 44 23 5 3 6 111
2018 Information technology 16 38 23 3 15 5 33
2018 Policy 7 57 24 7 5 0 41
2018 Project management 18 40 29 7 7 0 17
2018 Other services to the public 16 23 34 2 9 15 36
2018 None of the above 22 21 28 10 9 10 108
2017 Client contact centre 24 21 28 0 12 15 27
2017 Health care practitioners 14 6 47 20 0 12 15
2017 Federal regulators 16 39 29 0 16 0 13
2017 Compliance, inspection and enforcement 27 35 15 8 12 4 26
2017 Communications or public affairs 13 23 52 4 0 8 20
2017 Access to information and privacy 6 17 32 0 28 17 15
2017 Security 29 30 21 5 11 3 56
2017 Science and technology 0 8 17 0 70 4 12
2017 Legal services 31 18 5 16 12 18 16
2017 Administration and operations 22 34 25 6 8 5 415
2017 Human resources 17 39 25 4 7 8 130
2017 Financial management 21 31 30 6 8 4 92
2017 Procurement 23 25 23 0 5 23 21
2017 Real property 19 29 33 4 0 16 24
2017 Materiel management 15 16 35 0 15 20 12
2017 Information management 16 37 19 2 19 7 110
2017 Information technology 16 22 12 2 37 10 34
2017 Policy 3 60 29 0 5 3 37
2017 Project management 23 32 35 0 5 5 19
2017 Other services to the public 12 16 37 6 18 11 21
2017 None of the above 18 19 19 8 18 18 105
2014 Client contact centre 24 28 36 6 9999 6 29
2014 Compliance, inspection and enforcement 43 29 21 0 9999 7 14
2014 Communications or public affairs 6 38 41 4 9999 12 18
2014 Security 29 40 23 6 9999 3 35
2014 Legal services 32 18 13 25 9999 12 16
2014 Administration and operations 21 35 28 7 9999 9 354
2014 Human resources 13 40 29 6 9999 12 134
2014 Financial management 16 49 29 4 9999 1 71
2014 Procurement 32 28 36 0 9999 5 21
2014 Real property 20 28 39 5 9999 9 39
2014 Materiel management 24 10 52 5 9999 9 16
2014 Information management 26 37 20 7 9999 10 110
2014 Information technology 21 38 29 4 9999 8 24
2014 Internal audit 29 40 21 0 9999 10 10
2014 Other services to the public 30 25 28 9 9999 8 30
2014 None of the above 26 28 26 7 9999 13 120
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 11 89 176
2018 Health care practitioners 13 87 71
2018 Federal regulators 18 82 33
2018 Compliance, inspection and enforcement 22 78 101
2018 Communications or public affairs 8 92 94
2018 Access to information and privacy 17 83 51
2018 Security 17 83 237
2018 Science and technology 18 82 36
2018 Legal services 22 78 65
2018 Administration and operations 17 83 1452
2018 Human resources 12 88 452
2018 Financial management 14 86 230
2018 Procurement 9 91 75
2018 Real property 18 82 92
2018 Materiel management 17 83 61
2018 Information management 19 81 373
2018 Information technology 20 80 123
2018 Policy 16 84 113
2018 Project management 17 83 86
2018 Other services to the public 20 80 178
2018 None of the above 12 88 420

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 41 20
2018 Health care practitioners 50 10
2018 Compliance, inspection and enforcement 78 22
2018 Security 49 40
2018 Legal services 57 14
2018 Administration and operations 61 244
2018 Human resources 54 54
2018 Financial management 44 31
2018 Real property 65 14
2018 Materiel management 54 10
2018 Information management 60 70
2018 Information technology 61 24
2018 Policy 55 18
2018 Project management 45 15
2018 Other services to the public 69 30
2018 None of the above 62 48

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 60 20
2018 Health care practitioners 44 10
2018 Compliance, inspection and enforcement 62 22
2018 Security 69 40
2018 Legal services 50 14
2018 Administration and operations 57 244
2018 Human resources 56 54
2018 Financial management 51 31
2018 Real property 34 14
2018 Information management 54 70
2018 Information technology 64 24
2018 Policy 57 18
2018 Other services to the public 44 30
2018 None of the above 67 48

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 6 244
2018 Real property 0 14
2018 Materiel management 0 10
2018 Information management 8 70

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 20
2018 Compliance, inspection and enforcement 0 22
2018 Communications or public affairs 0 10
2018 Security 0 40
2018 Legal services 0 14
2018 Administration and operations 2 244
2018 Human resources 0 54
2018 Financial management 0 31
2018 Real property 0 14
2018 Materiel management 0 10
2018 Information management 0 70
2018 Information technology 0 24
2018 Policy 0 18
2018 Project management 0 15
2018 Other services to the public 0 30
2018 None of the above 0 48

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 0 10
2018 Compliance, inspection and enforcement 0 22
2018 Communications or public affairs 0 10
2018 Administration and operations 4 244
2018 Human resources 9 54
2018 Financial management 0 31
2018 Materiel management 0 10
2018 Information management 9 70
2018 Information technology 0 24
2018 Policy 0 18
2018 Other services to the public 0 30

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 20
2018 Health care practitioners 0 10
2018 Security 0 40
2018 Legal services 0 14
2018 Administration and operations 7 244
2018 Financial management 0 31
2018 Real property 0 14
2018 Materiel management 0 10
2018 Information technology 0 24
2018 Policy 0 18

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 0 10
2018 Compliance, inspection and enforcement 0 22
2018 Communications or public affairs 0 10
2018 Security 0 40
2018 Administration and operations 3 244
2018 Financial management 0 31
2018 Real property 0 14
2018 Materiel management 0 10
2018 Project management 0 15
2018 Other services to the public 0 30
2018 None of the above 0 48

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 28 20
2018 Compliance, inspection and enforcement 44 22
2018 Security 35 40
2018 Administration and operations 38 244
2018 Human resources 18 54
2018 Financial management 29 31
2018 Real property 47 14
2018 Information management 40 70
2018 Information technology 44 24
2018 Policy 28 18
2018 Project management 35 15
2018 Other services to the public 24 30
2018 None of the above 37 48

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 51 20
2018 Compliance, inspection and enforcement 53 22
2018 Security 51 40
2018 Administration and operations 41 244
2018 Human resources 25 54
2018 Financial management 28 31
2018 Information management 41 70
2018 Information technology 47 24
2018 Project management 45 15
2018 Other services to the public 43 30
2018 None of the above 37 48

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Client contact centre 41 20
2018 Compliance, inspection and enforcement 66 22
2018 Communications or public affairs 51 10
2018 Security 59 40
2018 Legal services 64 14
2018 Administration and operations 55 244
2018 Human resources 46 54
2018 Financial management 50 31
2018 Information management 46 70
2018 Information technology 62 24
2018 Policy 43 18
2018 Project management 58 15
2018 Other services to the public 47 30
2018 None of the above 38 48

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 41 20
2018 Compliance, inspection and enforcement 39 22
2018 Security 46 40
2018 Legal services 36 14
2018 Administration and operations 40 244
2018 Human resources 39 54
2018 Financial management 23 31
2018 Real property 58 14
2018 Information management 39 70
2018 Information technology 24 24
2018 Policy 49 18
2018 Project management 53 15
2018 Other services to the public 28 30
2018 None of the above 46 48

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 22 20
2018 Health care practitioners 55 10
2018 Compliance, inspection and enforcement 44 22
2018 Security 35 40
2018 Administration and operations 39 244
2018 Human resources 21 54
2018 Financial management 33 31
2018 Information management 34 70
2018 Information technology 34 24
2018 Policy 28 18
2018 Project management 59 15
2018 Other services to the public 32 30
2018 None of the above 36 48

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 31 20
2018 Health care practitioners 44 10
2018 Compliance, inspection and enforcement 52 22
2018 Security 51 40
2018 Administration and operations 48 244
2018 Human resources 54 54
2018 Financial management 47 31
2018 Information management 45 70
2018 Information technology 40 24
2018 Policy 55 18
2018 Other services to the public 38 30
2018 None of the above 53 48

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 22 20
2018 Compliance, inspection and enforcement 31 22
2018 Security 27 40
2018 Administration and operations 41 244
2018 Human resources 28 54
2018 Financial management 29 31
2018 Real property 29 14
2018 Information management 32 70
2018 Information technology 32 24
2018 Project management 31 15
2018 Other services to the public 35 30
2018 None of the above 36 48

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 20
2018 Health care practitioners 0 10
2018 Communications or public affairs 0 10
2018 Security 0 40
2018 Legal services 0 14
2018 Human resources 0 54
2018 Financial management 0 31
2018 Materiel management 0 10
2018 Information management 0 70
2018 Information technology 0 24
2018 Policy 0 18
2018 Project management 0 15

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 0 10
2018 Administration and operations 10 244
2018 Human resources 15 54
2018 Financial management 0 31
2018 Real property 0 14
2018 Information management 10 70
2018 Information technology 0 24
2018 Policy 34 18

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 26 22
2018 Communications or public affairs 0 10
2018 Security 15 40
2018 Legal services 0 14
2018 Administration and operations 7 244
2018 Information management 7 70
2018 Information technology 0 24
2018 None of the above 9 48

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 39 20
2018 Health care practitioners 49 10
2018 Compliance, inspection and enforcement 44 22
2018 Communications or public affairs 45 10
2018 Security 65 40
2018 Legal services 51 14
2018 Administration and operations 46 244
2018 Human resources 48 54
2018 Financial management 56 31
2018 Information management 44 70
2018 Information technology 64 24
2018 Policy 46 18
2018 Project management 52 15
2018 Other services to the public 60 30
2018 None of the above 52 48

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 26 22
2018 Security 15 40
2018 Administration and operations 23 244
2018 Human resources 17 54
2018 Financial management 16 31
2018 Information management 21 70
2018 Information technology 21 24
2018 Other services to the public 13 30
2018 None of the above 25 48

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Security 14 40
2018 Administration and operations 18 244
2018 Human resources 13 54
2018 Financial management 18 31
2018 Information management 12 70
2018 Project management 0 15
2018 None of the above 23 48

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 26 20
2018 Compliance, inspection and enforcement 71 22
2018 Security 49 40
2018 Administration and operations 57 243
2018 Human resources 47 54
2018 Financial management 56 31
2018 Real property 53 14
2018 Materiel management 46 10
2018 Information management 53 70
2018 Information technology 77 24
2018 Policy 54 18
2018 Project management 54 15
2018 Other services to the public 47 30
2018 None of the above 60 48

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 31 22
2018 Communications or public affairs 0 10
2018 Security 22 40
2018 Administration and operations 30 243
2018 Human resources 30 54
2018 Financial management 21 31
2018 Real property 47 14
2018 Information management 30 70
2018 Information technology 49 24
2018 Other services to the public 22 30
2018 None of the above 44 48

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 20
2018 Communications or public affairs 0 10
2018 Security 0 40
2018 Administration and operations 10 243

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 44 10
2018 Compliance, inspection and enforcement 27 22
2018 Security 17 40
2018 Administration and operations 22 243
2018 Real property 41 14
2018 Information management 26 70
2018 Project management 31 15
2018 Other services to the public 18 30
2018 None of the above 21 48

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 20
2018 Administration and operations 15 243
2018 Human resources 13 54
2018 Information management 15 70
2018 Information technology 20 24
2018 None of the above 12 48

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 20
2018 Legal services 0 13
2018 Administration and operations 7 243
2018 Financial management 0 31
2018 Materiel management 0 10
2018 Information technology 0 24

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 30 20
2018 Communications or public affairs 0 10
2018 Legal services 0 13
2018 Administration and operations 14 243
2018 Human resources 13 54
2018 Real property 0 14
2018 Information management 13 70
2018 Policy 29 18
2018 None of the above 11 48

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 25 22
2018 Communications or public affairs 0 10
2018 Administration and operations 9 243
2018 Human resources 9 54
2018 Information management 16 70
2018 Policy 29 18
2018 Project management 0 15
2018 Other services to the public 23 30
2018 None of the above 18 48

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 34 20
2018 Communications or public affairs 50 10
2018 Security 26 40
2018 Administration and operations 24 243
2018 Human resources 39 54
2018 Financial management 23 31
2018 Information management 26 70
2018 Other services to the public 25 30
2018 None of the above 18 48

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Security 16 39
2018 Administration and operations 8 225
2018 Human resources 16 52
2018 Real property 0 13
2018 Information management 11 66
2018 Project management 0 12

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Security 25 39
2018 Administration and operations 19 225
2018 Human resources 25 52
2018 Information management 24 66
2018 Information technology 28 24
2018 Other services to the public 22 28
2018 None of the above 13 45

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 9 225
2018 Project management 0 12

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 20
2018 Administration and operations 8 225
2018 Real property 0 13
2018 Information management 8 66

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 11 225
2018 Human resources 11 52
2018 Information management 12 66
2018 Information technology 32 24
2018 Project management 0 12
2018 Other services to the public 17 28
2018 None of the above 15 45

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Security 14 39
2018 Administration and operations 14 225
2018 Human resources 10 52
2018 Real property 0 13
2018 Materiel management 0 10
2018 Information management 14 66
2018 Policy 0 16

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Security 18 39
2018 Administration and operations 11 225
2018 Human resources 15 52
2018 Real property 0 13
2018 Materiel management 0 10
2018 Information management 9 66
2018 Policy 32 16
2018 Project management 41 12
2018 None of the above 21 45

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 9 225
2018 Human resources 12 52
2018 None of the above 21 45

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Security 24 39
2018 Administration and operations 8 225
2018 Materiel management 0 10
2018 Information management 9 66
2018 None of the above 13 45

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 24 20
2018 Compliance, inspection and enforcement 34 20
2018 Security 25 39
2018 Administration and operations 27 225
2018 Human resources 20 52
2018 Financial management 34 31
2018 Information management 23 66
2018 Information technology 24 24
2018 Project management 57 12
2018 Other services to the public 27 28
2018 None of the above 28 45

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 8 225
2018 None of the above 9 45

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 57 20
2018 Compliance, inspection and enforcement 34 20
2018 Security 54 39
2018 Administration and operations 46 225
2018 Human resources 36 52
2018 Financial management 41 31
2018 Real property 37 13
2018 Information management 38 66
2018 Information technology 40 24
2018 Policy 52 16
2018 Other services to the public 53 28
2018 None of the above 52 45

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 20
2018 Compliance, inspection and enforcement 0 20
2018 Legal services 0 14
2018 Human resources 0 52
2018 Financial management 0 31
2018 Real property 0 13
2018 Information management 0 66
2018 Information technology 0 24
2018 Policy 0 16
2018 Project management 0 12
2018 Other services to the public 0 28

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 34 20
2018 Compliance, inspection and enforcement 54 20
2018 Security 60 39
2018 Legal services 51 14
2018 Administration and operations 59 225
2018 Human resources 50 52
2018 Financial management 47 31
2018 Real property 57 13
2018 Information management 61 66
2018 Information technology 63 24
2018 Policy 68 16
2018 Other services to the public 54 28
2018 None of the above 67 45

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 20
2018 Legal services 0 14
2018 Administration and operations 4 225
2018 Human resources 0 52
2018 Materiel management 0 10
2018 Policy 0 16
2018 Project management 0 12
2018 Other services to the public 0 28
2018 None of the above 0 45

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 11 225
2018 Financial management 17 31
2018 Information management 9 66
2018 None of the above 13 45

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 14 25 9 4 16 9 50 16 174
2018 Health care practitioners 17 21 25 13 8 10 6 45 25 71
2018 Federal regulators 23 26 25 6 12 2 6 53 20 32
2018 Compliance, inspection and enforcement 12 18 21 9 15 20 6 40 32 101
2018 Communications or public affairs 20 18 11 14 6 28 3 56 29 94
2018 Access to information and privacy 31 16 18 5 6 17 6 61 15 50
2018 Security 17 20 19 3 11 23 5 53 20 236
2018 Science and technology 30 20 12 4 9 25 0 67 17 36
2018 Legal services 19 22 22 8 10 18 2 50 22 62
2018 Administration and operations 19 21 23 9 9 14 5 50 22 1448
2018 Human resources 18 24 20 11 6 16 6 53 22 448
2018 Financial management 18 16 28 6 8 20 4 44 18 228
2018 Procurement 30 17 23 6 3 19 1 58 12 75
2018 Real property 13 17 31 4 15 18 2 38 23 92
2018 Materiel management 16 28 31 6 8 6 4 50 16 61
2018 Information management 17 22 20 13 9 14 4 48 27 375
2018 Information technology 13 18 24 11 8 21 5 42 25 123
2018 Internal audit 5 26 15 20 5 25 5 44 35 20
2018 Data sciences 20 26 13 4 9 23 4 64 18 24
2018 Policy 16 23 19 11 4 19 6 53 21 113
2018 Project management 21 26 17 14 3 17 2 58 21 84
2018 Other services to the public 15 23 22 8 9 19 5 50 22 179
2018 None of the above 19 17 22 11 10 16 5 46 26 421
2017 Client contact centre 22 23 14 5 10 18 8 60 21 131
2017 Health care practitioners 18 23 15 10 6 18 10 56 22 60
2017 Federal regulators 14 19 17 13 16 11 11 42 37 37
2017 Compliance, inspection and enforcement 19 14 18 11 17 15 5 42 36 74
2017 Communications or public affairs 10 12 15 20 9 27 6 33 44 82
2017 Access to information and privacy 33 6 20 13 7 11 10 50 25 52
2017 Security 22 22 15 6 9 18 9 60 20 203
2017 Science and technology 20 14 10 12 8 33 3 53 31 23
2017 Legal services 25 8 28 11 12 10 6 39 28 71
2017 Administration and operations 20 21 21 10 9 13 5 51 23 1649
2017 Human resources 21 22 18 7 7 16 7 57 19 473
2017 Financial management 16 22 18 7 8 19 10 54 21 270
2017 Procurement 19 23 17 8 13 17 2 52 27 81
2017 Real property 16 21 24 3 16 17 3 46 24 101
2017 Materiel management 33 32 16 6 0 8 5 74 7 47
2017 Information management 18 22 19 7 8 17 8 54 21 374
2017 Information technology 14 18 23 11 6 23 6 45 24 129
2017 Internal audit 12 13 29 13 9 12 13 33 29 24
2017 Data sciences 7 19 40 14 6 13 0 30 24 15
2017 Policy 14 21 27 10 6 15 7 45 21 103
2017 Project management 15 24 18 8 16 13 6 48 30 67
2017 Other services to the public 26 24 17 8 5 17 4 62 16 153
2017 None of the above 19 19 18 9 9 19 7 52 24 527
2014 Client contact centre 23 29 16 10 5 13 4 63 17 143
2014 Health care practitioners 8 23 22 16 0 26 5 45 23 32
2014 Federal regulators 33 7 22 0 13 26 0 53 18 15
2014 Compliance, inspection and enforcement 15 20 21 7 16 12 7 44 29 53
2014 Communications or public affairs 24 13 27 12 17 5 3 39 32 64
2014 Access to information and privacy 25 29 12 5 7 14 7 69 16 40
2014 Security 21 22 23 6 9 17 3 53 19 129
2014 Science and technology 36 0 16 18 13 12 4 44 37 15
2014 Legal services 17 23 20 14 14 7 4 45 32 53
2014 Administration and operations 24 23 20 9 8 12 3 56 20 1446
2014 Human resources 22 24 19 10 7 15 3 56 20 407
2014 Financial management 19 27 18 4 6 21 3 62 14 263
2014 Procurement 19 26 23 5 14 10 4 52 22 60
2014 Real property 20 16 26 9 9 18 1 45 23 111
2014 Materiel management 35 25 15 5 7 13 0 69 14 51
2014 Information management 23 21 19 10 9 14 4 55 22 372
2014 Information technology 27 19 17 7 6 16 7 61 18 106
2014 Internal audit 18 14 21 4 14 25 4 45 25 28
2014 Other services to the public 27 24 18 7 10 9 5 59 20 193
2014 None of the above 18 21 19 10 10 17 5 50 26 426

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 30 18 5 6 7 1 69 11 174
2018 Health care practitioners 33 24 19 7 7 7 2 64 16 71
2018 Federal regulators 27 26 29 3 9 2 3 57 12 32
2018 Compliance, inspection and enforcement 25 27 24 7 13 5 0 54 21 100
2018 Communications or public affairs 30 30 21 7 4 7 0 65 12 94
2018 Access to information and privacy 39 14 23 8 6 7 2 59 16 50
2018 Security 34 28 19 8 5 5 1 66 14 233
2018 Science and technology 42 30 6 12 3 7 0 78 16 36
2018 Legal services 36 25 22 6 6 5 0 64 13 62
2018 Administration and operations 32 30 19 7 6 5 1 66 14 1448
2018 Human resources 33 33 17 8 4 5 1 70 12 451
2018 Financial management 33 30 21 3 5 5 2 68 9 228
2018 Procurement 46 29 13 2 5 4 1 78 7 76
2018 Real property 25 29 28 4 8 5 1 58 13 92
2018 Materiel management 25 35 24 3 6 8 0 65 9 60
2018 Information management 31 31 18 11 5 4 0 65 16 373
2018 Information technology 31 21 24 9 5 9 2 58 15 123
2018 Internal audit 25 31 25 15 5 0 0 56 20 20
2018 Data sciences 45 35 11 4 0 4 0 84 5 24
2018 Policy 32 36 19 5 4 3 0 71 10 113
2018 Project management 38 28 11 13 3 6 1 71 17 85
2018 Other services to the public 28 36 16 7 8 6 0 68 15 178
2018 None of the above 30 26 19 11 7 6 2 61 19 421
2017 Client contact centre 35 31 16 5 6 7 0 71 12 131
2017 Health care practitioners 32 31 18 5 3 12 0 71 9 60
2017 Federal regulators 30 25 19 8 13 3 3 58 23 37
2017 Compliance, inspection and enforcement 23 31 16 13 11 7 0 58 25 74
2017 Communications or public affairs 13 42 14 21 3 7 2 59 26 82
2017 Access to information and privacy 42 30 16 3 3 5 0 76 7 51
2017 Security 37 32 11 5 7 6 1 75 13 202
2017 Science and technology 33 14 19 16 5 10 3 54 25 23
2017 Legal services 39 17 18 11 8 7 0 60 20 71
2017 Administration and operations 33 32 18 8 5 4 1 68 14 1649
2017 Human resources 33 33 16 7 5 4 3 71 12 473
2017 Financial management 34 35 15 6 3 5 1 74 10 270
2017 Procurement 32 35 14 7 8 4 0 69 16 81
2017 Real property 24 34 18 8 9 6 1 62 18 101
2017 Materiel management 48 28 10 5 4 5 0 80 9 47
2017 Information management 34 34 15 6 5 5 2 73 12 374
2017 Information technology 30 24 21 7 6 9 2 61 15 129
2017 Internal audit 16 30 29 13 0 4 8 52 15 24
2017 Data sciences 10 58 21 6 0 6 0 72 6 16
2017 Policy 31 36 19 10 2 2 0 68 12 103
2017 Project management 31 31 14 6 12 4 1 67 19 67
2017 Other services to the public 40 33 13 8 3 2 1 75 12 153
2017 None of the above 32 28 16 7 6 9 2 67 16 527
2014 Client contact centre 31 40 11 9 3 6 1 76 12 144
2014 Health care practitioners 12 43 23 13 3 6 0 58 17 32
2014 Federal regulators 39 13 27 7 13 0 0 52 20 15
2014 Compliance, inspection and enforcement 35 36 9 13 3 3 0 74 17 53
2014 Communications or public affairs 35 28 21 4 9 0 1 65 14 64
2014 Access to information and privacy 46 22 10 5 5 10 3 77 11 40
2014 Security 37 27 19 3 4 10 0 71 8 129
2014 Science and technology 53 4 6 18 13 6 0 61 33 15
2014 Legal services 33 35 11 7 13 2 0 69 20 53
2014 Administration and operations 37 34 16 6 4 3 0 73 10 1445
2014 Human resources 37 33 14 7 4 4 0 73 12 407
2014 Financial management 37 41 12 5 2 3 0 80 7 263
2014 Procurement 39 32 14 2 11 2 0 73 13 60
2014 Real property 31 30 22 8 4 5 0 64 13 111
2014 Materiel management 50 26 17 2 6 0 0 76 7 51
2014 Information management 36 34 15 7 5 2 1 72 12 371
2014 Information technology 43 31 13 4 4 5 0 78 8 106
2014 Internal audit 46 29 7 11 7 0 0 75 18 28
2014 Other services to the public 40 29 12 9 5 5 1 73 14 194
2014 None of the above 31 31 18 8 6 5 1 66 15 427
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 5 95 176
2018 Compliance, inspection and enforcement 10 90 100
2018 Communications or public affairs 4 96 93
2018 Access to information and privacy 10 90 50
2018 Security 10 90 236
2018 Legal services 9 91 64
2018 Administration and operations 7 93 1450
2018 Human resources 5 95 449
2018 Financial management 6 94 232
2018 Real property 12 88 91
2018 Information management 7 93 373
2018 Information technology 11 89 121
2018 Evaluation 0 100 16
2018 Policy 6 94 111
2018 Project management 8 92 87
2018 Other services to the public 10 90 177
2018 None of the above 5 95 419

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Security 29 20
2018 Administration and operations 49 95
2018 Human resources 29 22
2018 Information management 25 27
2018 Information technology 37 14
2018 Other services to the public 51 16
2018 None of the above 64 22

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Security 76 20
2018 Administration and operations 71 95
2018 Human resources 58 22
2018 Information management 73 27
2018 Information technology 62 14
2018 None of the above 46 22

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Administration and operations 5 95
2018 Human resources 0 22
2018 Financial management 0 14
2018 Other services to the public 0 16

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Security 0 20
2018 Human resources 0 22
2018 Financial management 0 14
2018 Information management 0 27
2018 Information technology 0 14
2018 Other services to the public 0 16
2018 None of the above 0 22

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Administration and operations 5 95
2018 Human resources 0 22
2018 Financial management 0 14
2018 Information technology 0 14
2018 Other services to the public 0 16

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Administration and operations 11 95
2018 Financial management 0 14

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Other services to the public 0 16

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 18 95
2018 None of the above 26 22

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Security 0 21
2018 Administration and operations 12 95

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Security 0 21
2018 Administration and operations 12 95
2018 Information technology 0 14
2018 Other services to the public 0 16

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Security 0 21
2018 Human resources 0 22
2018 Financial management 0 15
2018 Information technology 0 14
2018 Other services to the public 0 16

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Security 37 21
2018 Administration and operations 39 95
2018 Human resources 31 22
2018 Financial management 32 15
2018 Information management 26 27
2018 None of the above 25 22

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 39 95
2018 Information management 25 27
2018 Information technology 35 14
2018 Other services to the public 36 16
2018 None of the above 29 22

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Administration and operations 5 95
2018 Human resources 0 22
2018 Financial management 0 15
2018 Information management 0 27
2018 Information technology 0 14
2018 Other services to the public 0 16
2018 None of the above 0 22

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Human resources 0 22
2018 Financial management 0 15
2018 Information management 0 27
2018 Information technology 0 14
2018 Other services to the public 0 16
2018 None of the above 0 22

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Administration and operations 12 95
2018 Human resources 0 22
2018 Information management 0 27

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Security 28 21
2018 Administration and operations 19 95
2018 None of the above 0 22

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Security 0 21
2018 Administration and operations 0 95
2018 Human resources 0 22
2018 Financial management 0 15
2018 Information management 0 27
2018 Information technology 0 14
2018 Other services to the public 0 16
2018 None of the above 0 22

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 17 95
2018 Human resources 29 22

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Security 0 21
2018 Administration and operations 0 95
2018 Human resources 0 22
2018 Financial management 0 15
2018 Information management 0 27
2018 Information technology 0 14
2018 Other services to the public 0 16
2018 None of the above 0 22

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 52 10
2018 Security 22 21
2018 Administration and operations 16 95
2018 Human resources 25 22
2018 Information management 23 27
2018 None of the above 24 22

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Security 25 21
2018 Administration and operations 29 95
2018 Information management 43 27
2018 Information technology 49 14
2018 Other services to the public 24 16
2018 None of the above 26 22

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 14 95
2018 Information management 28 27

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Security 0 21
2018 Administration and operations 5 95
2018 Financial management 0 15
2018 Information technology 0 14
2018 Other services to the public 0 16

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Administration and operations 12 95
2018 Information management 25 27

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Administration and operations 6 95
2018 Other services to the public 0 16

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Administration and operations 7 95
2018 Financial management 0 15
2018 Information technology 0 14

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 8 95
2018 Financial management 0 15

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 8 95
2018 Financial management 0 15

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Security 37 21
2018 Administration and operations 58 95
2018 Human resources 59 22
2018 Financial management 49 15
2018 Information management 30 27
2018 Information technology 42 14
2018 Other services to the public 50 16
2018 None of the above 52 22

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Human resources 0 21
2018 Financial management 0 15

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 18 88
2018 Information management 25 25

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Financial management 0 15
2018 Information management 0 25
2018 Other services to the public 0 14
2018 None of the above 0 21

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Security 0 20
2018 Human resources 0 21
2018 Information management 0 25
2018 Other services to the public 0 14

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Security 0 20
2018 Financial management 0 15
2018 Information management 0 25
2018 None of the above 0 21

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Financial management 0 15
2018 Information technology 0 14
2018 Other services to the public 0 14

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Administration and operations 11 88
2018 Other services to the public 0 14

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Administration and operations 15 88
2018 Financial management 0 15

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Administration and operations 10 88
2018 Human resources 0 21
2018 Financial management 0 15

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Security 38 20
2018 Administration and operations 38 88
2018 None of the above 25 21

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 11 88
2018 Financial management 0 15
2018 Information technology 0 14
2018 Other services to the public 0 14

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Security 50 20
2018 Administration and operations 56 88
2018 Human resources 56 21
2018 Financial management 33 15
2018 Information management 37 25
2018 Information technology 34 14
2018 Other services to the public 47 14
2018 None of the above 44 21

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Administration and operations 0 88
2018 Human resources 0 21
2018 Financial management 0 15
2018 Information management 0 25
2018 Information technology 0 14
2018 Other services to the public 0 14
2018 None of the above 0 21

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 53 10
2018 Security 69 20
2018 Administration and operations 73 88
2018 Human resources 55 21
2018 Financial management 53 15
2018 Information management 73 25
2018 Other services to the public 59 14
2018 None of the above 74 21

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Security 0 20
2018 Information management 0 25
2018 None of the above 0 21

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 10
2018 Administration and operations 14 88
2018 Information technology 0 14

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 16 29 4 2 19 7 52 8 177
2018 Health care practitioners 16 24 29 0 5 20 6 54 6 71
2018 Federal regulators 25 19 27 3 8 8 9 53 14 33
2018 Compliance, inspection and enforcement 12 18 26 9 7 21 7 41 22 100
2018 Communications or public affairs 21 17 19 4 2 34 3 61 9 94
2018 Access to information and privacy 30 16 22 5 5 17 4 59 13 51
2018 Security 20 20 23 3 4 25 5 57 10 236
2018 Science and technology 26 18 18 2 6 24 6 63 11 35
2018 Legal services 28 17 31 0 5 17 2 56 6 63
2018 Administration and operations 21 20 30 4 3 17 6 53 9 1443
2018 Human resources 20 24 20 5 3 21 6 62 11 450
2018 Financial management 18 18 27 5 5 22 4 49 14 230
2018 Procurement 29 23 25 1 3 18 1 64 5 75
2018 Real property 16 17 32 2 9 21 3 43 15 92
2018 Materiel management 19 28 36 3 3 6 6 54 6 61
2018 Information management 20 23 24 8 4 16 6 54 15 371
2018 Information technology 19 17 23 6 4 24 7 52 15 123
2018 Internal audit 10 11 30 5 5 34 5 35 16 20
2018 Data sciences 20 30 5 9 4 23 9 74 19 24
2018 Policy 16 18 23 4 4 27 7 53 12 112
2018 Project management 26 17 26 8 2 20 1 54 13 85
2018 Other services to the public 18 20 27 5 8 18 4 49 17 177
2018 None of the above 22 18 27 5 4 16 7 52 12 423
2017 Client contact centre 22 21 15 3 3 25 10 66 10 130
2017 Health care practitioners 22 18 14 3 0 36 7 71 5 60
2017 Federal regulators 17 11 32 3 5 21 11 41 12 37
2017 Compliance, inspection and enforcement 17 18 25 5 7 22 7 48 17 74
2017 Communications or public affairs 10 17 25 7 3 35 3 43 16 82
2017 Access to information and privacy 30 18 26 0 3 11 12 62 4 52
2017 Security 23 15 18 5 3 27 9 60 12 202
2017 Science and technology 23 12 16 0 5 36 8 62 10 23
2017 Legal services 21 15 28 5 5 18 7 48 14 71
2017 Administration and operations 21 20 24 5 3 20 7 56 11 1654
2017 Human resources 23 20 17 5 3 24 8 64 11 472
2017 Financial management 18 20 21 3 3 29 6 59 9 270
2017 Procurement 24 18 28 0 4 21 5 57 5 80
2017 Real property 16 24 18 1 10 27 5 58 15 101
2017 Materiel management 35 34 6 4 0 15 5 87 5 47
2017 Information management 19 25 20 2 2 24 7 64 7 372
2017 Information technology 14 20 19 5 3 33 6 56 13 129
2017 Internal audit 20 8 25 0 0 42 4 53 0 24
2017 Data sciences 15 16 21 0 6 37 6 55 10 16
2017 Policy 11 21 17 4 8 32 8 53 19 103
2017 Project management 22 26 23 4 5 17 3 60 12 67
2017 Other services to the public 23 21 25 1 2 20 8 61 4 152
2017 None of the above 21 18 22 3 4 22 10 58 10 525
2014 Client contact centre 23 24 21 3 1 22 5 64 6 144
2014 Health care practitioners 16 23 14 6 0 31 9 65 11 32
2014 Federal regulators 20 14 34 0 7 20 7 45 9 15
2014 Compliance, inspection and enforcement 26 15 20 2 3 26 9 62 8 53
2014 Communications or public affairs 25 15 31 2 3 20 4 52 6 64
2014 Access to information and privacy 32 24 20 0 0 21 3 73 0 40
2014 Security 18 23 23 2 2 27 6 60 6 129
2014 Science and technology 42 0 18 0 0 35 4 70 0 15
2014 Legal services 22 22 24 7 0 16 9 59 10 53
2014 Administration and operations 24 20 22 4 3 20 8 60 9 1446
2014 Human resources 20 23 20 3 3 27 5 62 9 407
2014 Financial management 19 25 18 2 1 30 5 68 4 264
2014 Procurement 19 19 27 2 7 19 8 52 11 60
2014 Real property 21 15 25 6 2 25 5 53 11 111
2014 Materiel management 32 29 13 3 4 16 3 75 9 51
2014 Information management 22 22 22 4 3 20 7 60 9 372
2014 Information technology 20 22 16 2 4 23 13 66 8 106
2014 Internal audit 22 7 14 7 4 39 7 53 20 28
2014 Other services to the public 23 21 27 3 2 17 8 58 6 194
2014 None of the above 18 19 22 4 5 25 8 54 12 426

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 35 24 24 3 2 11 1 67 6 176
2018 Health care practitioners 32 27 26 0 3 11 2 67 3 69
2018 Federal regulators 35 16 22 6 8 3 9 58 17 33
2018 Compliance, inspection and enforcement 29 25 21 12 6 8 0 58 19 101
2018 Communications or public affairs 29 33 17 3 2 16 0 74 5 94
2018 Access to information and privacy 36 23 16 6 3 13 2 69 11 50
2018 Security 36 25 22 5 3 7 1 67 9 236
2018 Science and technology 47 25 15 3 3 6 2 77 6 35
2018 Legal services 35 21 27 0 7 8 2 62 8 64
2018 Administration and operations 33 29 22 5 3 7 1 68 8 1445
2018 Human resources 33 34 17 4 2 8 2 74 7 452
2018 Financial management 32 33 20 4 4 7 1 70 9 229
2018 Procurement 43 30 12 2 3 8 1 80 6 75
2018 Real property 29 25 25 4 7 7 2 60 13 91
2018 Materiel management 26 33 24 3 3 10 1 67 7 61
2018 Information management 30 34 22 8 3 3 1 66 11 372
2018 Information technology 33 25 20 7 3 9 3 65 12 123
2018 Internal audit 30 26 30 5 5 5 0 58 10 20
2018 Data sciences 25 45 4 4 4 13 4 84 11 24
2018 Policy 30 36 17 4 2 10 1 75 6 111
2018 Project management 39 21 23 7 2 7 0 65 10 85
2018 Other services to the public 29 34 16 5 7 8 1 68 14 179
2018 None of the above 32 26 22 7 3 8 2 65 11 420
2017 Client contact centre 33 31 13 7 2 12 1 74 11 130
2017 Health care practitioners 43 26 13 5 0 11 2 79 5 59
2017 Federal regulators 30 19 33 3 8 5 3 53 11 37
2017 Compliance, inspection and enforcement 27 27 24 8 1 10 3 62 11 74
2017 Communications or public affairs 18 41 15 8 2 13 2 71 12 81
2017 Access to information and privacy 42 20 19 7 3 6 3 68 11 52
2017 Security 36 30 12 5 3 11 3 77 9 203
2017 Science and technology 52 13 21 3 3 3 5 71 6 23
2017 Legal services 38 22 19 5 4 12 0 68 11 71
2017 Administration and operations 34 31 19 5 3 7 1 71 8 1653
2017 Human resources 38 29 14 4 3 8 3 76 8 472
2017 Financial management 32 37 16 2 1 10 0 77 4 269
2017 Procurement 34 35 19 0 4 8 0 75 4 81
2017 Real property 24 36 14 3 9 13 2 70 13 101
2017 Materiel management 51 28 6 0 4 11 0 89 4 47
2017 Information management 39 34 14 2 2 8 1 81 4 374
2017 Information technology 28 27 23 4 3 13 3 65 8 129
2017 Internal audit 29 29 21 4 0 12 4 70 5 24
2017 Data sciences 17 61 12 0 6 5 0 82 6 15
2017 Policy 28 35 18 3 7 8 1 69 11 103
2017 Project management 37 35 15 5 3 6 0 76 9 67
2017 Other services to the public 45 27 17 2 2 4 3 77 5 152
2017 None of the above 34 26 17 3 3 12 4 71 8 527
2014 Client contact centre 33 31 19 3 1 12 2 74 4 144
2014 Health care practitioners 17 53 21 0 0 9 0 77 0 32
2014 Federal regulators 33 20 34 0 7 7 0 57 7 15
2014 Compliance, inspection and enforcement 33 31 20 0 5 6 5 72 6 53
2014 Communications or public affairs 38 29 17 6 1 8 0 73 8 64
2014 Access to information and privacy 46 19 18 3 0 15 0 76 3 40
2014 Security 35 33 14 1 2 14 1 80 4 129
2014 Science and technology 63 6 12 0 0 19 0 85 0 15
2014 Legal services 31 36 11 11 0 11 0 75 12 53
2014 Administration and operations 39 31 17 3 2 7 1 76 6 1446
2014 Human resources 36 33 16 3 3 9 1 77 6 407
2014 Financial management 39 37 14 2 0 8 0 82 2 264
2014 Procurement 40 30 19 0 5 6 0 75 5 60
2014 Real property 36 29 16 8 1 9 1 72 10 111
2014 Materiel management 48 34 9 3 3 1 2 85 6 51
2014 Information management 39 30 17 2 3 9 1 76 6 372
2014 Information technology 35 36 12 3 3 9 3 80 6 106
2014 Internal audit 53 11 18 4 4 10 0 72 8 28
2014 Other services to the public 40 32 17 3 1 5 2 78 4 194
2014 None of the above 34 27 17 4 4 13 1 71 9 426
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 24 18 18 18 1 2 44 37 176
2018 Health care practitioners 12 21 12 19 36 0 0 32 55 71
2018 Federal regulators 13 25 29 15 18 0 0 38 33 32
2018 Compliance, inspection and enforcement 18 21 19 16 25 0 1 40 41 101
2018 Communications or public affairs 15 13 26 21 23 0 1 29 45 95
2018 Access to information and privacy 17 24 19 15 24 1 0 41 40 50
2018 Security 19 26 23 13 17 0 1 46 30 236
2018 Science and technology 20 17 30 19 13 0 0 37 33 36
2018 Legal services 17 34 14 15 20 0 0 51 35 65
2018 Administration and operations 20 23 22 15 19 0 1 44 34 1451
2018 Human resources 17 23 23 16 20 0 1 40 37 452
2018 Financial management 24 22 19 14 18 0 2 48 33 232
2018 Procurement 18 23 22 7 25 0 4 43 34 76
2018 Real property 16 22 29 13 20 0 0 38 33 92
2018 Materiel management 10 22 29 16 22 1 0 33 38 60
2018 Information management 19 23 20 15 22 1 0 43 37 375
2018 Information technology 26 25 14 10 22 1 1 53 33 123
2018 Internal audit 30 25 20 11 15 0 0 55 26 20
2018 Data sciences 17 21 16 25 22 0 0 38 46 24
2018 Policy 20 22 15 22 21 0 0 42 43 113
2018 Project management 11 23 32 18 16 0 0 34 34 87
2018 Other services to the public 20 21 16 23 19 0 0 41 43 178
2018 None of the above 18 19 22 11 28 1 2 38 40 424
2017 Client contact centre 16 29 19 10 21 1 3 48 32 130
2017 Health care practitioners 19 17 14 17 32 0 2 36 50 60
2017 Federal regulators 14 44 17 17 8 0 0 58 25 36
2017 Compliance, inspection and enforcement 15 14 22 12 34 0 3 30 47 74
2017 Communications or public affairs 11 23 24 11 31 0 0 34 42 82
2017 Access to information and privacy 20 13 17 18 25 0 7 35 46 52
2017 Security 21 18 19 16 25 1 0 40 41 201
2017 Science and technology 23 8 8 11 50 0 0 31 61 23
2017 Legal services 20 21 16 19 24 0 0 42 42 71
2017 Administration and operations 21 22 18 16 21 0 1 44 38 1650
2017 Human resources 18 21 20 16 23 0 2 40 40 468
2017 Financial management 15 30 21 16 17 0 1 45 33 267
2017 Procurement 17 24 28 13 16 1 0 42 30 80
2017 Real property 12 27 20 19 21 0 1 39 40 101
2017 Materiel management 26 19 15 13 27 0 0 46 39 47
2017 Information management 18 24 19 17 20 0 2 43 38 373
2017 Information technology 26 27 13 11 21 0 3 54 32 128
2017 Internal audit 30 16 20 13 13 0 8 50 28 24
2017 Data sciences 5 5 33 21 36 0 0 10 57 16
2017 Policy 31 16 21 16 15 0 1 47 31 102
2017 Project management 19 28 20 13 17 0 3 48 31 67
2017 Other services to the public 18 22 19 25 16 1 1 40 41 153
2017 None of the above 20 19 17 15 24 1 4 41 41 528

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 32 26 13 10 1 2 50 24 176
2018 Health care practitioners 19 26 25 16 15 0 0 44 31 71
2018 Federal regulators 22 20 32 9 17 0 0 42 26 31
2018 Compliance, inspection and enforcement 11 35 26 14 15 0 0 45 29 101
2018 Communications or public affairs 22 23 27 18 9 0 1 45 28 95
2018 Access to information and privacy 14 9 28 24 23 0 1 24 48 50
2018 Security 28 27 26 12 5 0 1 56 17 236
2018 Science and technology 33 30 13 13 10 0 0 63 24 36
2018 Legal services 20 15 28 17 19 0 1 35 36 65
2018 Administration and operations 27 28 23 12 9 0 1 56 21 1450
2018 Human resources 19 26 30 14 10 0 0 46 24 450
2018 Financial management 16 28 27 15 11 0 1 45 27 232
2018 Procurement 12 31 31 15 10 0 0 44 25 76
2018 Real property 16 26 28 16 14 0 0 41 30 92
2018 Materiel management 18 21 34 17 7 1 0 40 25 61
2018 Information management 20 34 21 15 9 0 1 54 24 373
2018 Information technology 26 32 24 9 7 1 1 59 16 123
2018 Internal audit 35 45 10 11 0 0 0 79 11 20
2018 Data sciences 30 29 24 9 9 0 0 59 18 24
2018 Policy 16 33 28 16 6 0 0 49 23 113
2018 Project management 15 29 29 17 10 0 0 44 27 86
2018 Other services to the public 22 28 25 15 10 0 0 51 24 178
2018 None of the above 28 26 25 10 9 0 2 55 19 422
2017 Client contact centre 24 35 17 15 7 0 1 60 22 131
2017 Health care practitioners 20 12 24 23 22 0 0 31 45 60
2017 Federal regulators 21 12 22 22 24 0 0 32 46 36
2017 Compliance, inspection and enforcement 20 25 23 16 16 0 0 45 32 74
2017 Communications or public affairs 14 18 32 20 16 0 0 32 36 82
2017 Access to information and privacy 16 24 18 14 23 0 5 42 39 52
2017 Security 35 26 24 7 7 0 1 61 14 203
2017 Science and technology 45 13 23 11 8 0 0 58 19 23
2017 Legal services 26 21 15 19 19 0 0 47 37 71
2017 Administration and operations 29 26 21 13 9 0 1 56 23 1648
2017 Human resources 20 26 24 16 12 0 1 47 29 470
2017 Financial management 24 25 27 15 8 0 1 50 23 271
2017 Procurement 10 32 22 16 20 1 0 42 36 80
2017 Real property 13 18 31 19 19 0 0 31 38 101
2017 Materiel management 33 25 24 5 13 0 0 58 18 47
2017 Information management 28 30 22 12 7 0 1 59 19 371
2017 Information technology 32 30 15 8 11 0 4 65 19 129
2017 Internal audit 37 20 21 17 0 0 4 60 18 24
2017 Data sciences 15 21 27 20 17 0 0 36 37 16
2017 Policy 25 37 25 6 7 0 0 62 13 103
2017 Project management 15 28 39 14 4 0 0 43 18 66
2017 Other services to the public 26 28 28 10 5 2 2 56 15 153
2017 None of the above 29 29 20 11 7 1 3 60 19 526

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 38 23 21 6 3 1 8 67 10 175
2018 Health care practitioners 30 36 15 11 8 0 0 65 20 70
2018 Federal regulators 35 52 7 3 3 0 0 87 7 32
2018 Compliance, inspection and enforcement 19 47 16 8 9 0 1 67 17 101
2018 Communications or public affairs 43 30 14 7 4 0 3 74 11 92
2018 Access to information and privacy 18 16 21 26 18 0 1 34 44 51
2018 Security 39 26 23 7 3 0 2 66 10 235
2018 Science and technology 47 25 10 16 0 0 2 73 16 36
2018 Legal services 28 25 27 11 5 2 3 55 16 64
2018 Administration and operations 39 30 18 7 3 1 2 71 10 1444
2018 Human resources 28 36 20 8 6 0 0 65 14 451
2018 Financial management 24 28 27 13 5 0 2 53 19 231
2018 Procurement 30 29 28 7 6 0 0 59 14 75
2018 Real property 19 39 25 8 9 0 0 58 17 92
2018 Materiel management 31 36 15 14 2 1 1 69 16 61
2018 Information management 37 31 19 7 3 1 3 70 10 372
2018 Information technology 40 30 14 10 3 1 2 72 13 123
2018 Internal audit 35 45 16 5 0 0 0 79 5 20
2018 Data sciences 33 42 13 9 0 3 0 77 9 24
2018 Policy 20 41 18 9 10 1 1 63 19 109
2018 Project management 25 33 18 12 10 0 1 59 23 87
2018 Other services to the public 41 28 15 8 4 1 4 72 12 177
2018 None of the above 41 27 18 6 4 1 4 71 10 419
2017 Client contact centre 41 21 12 7 1 1 17 75 10 129
2017 Health care practitioners 31 29 25 7 5 0 3 62 12 60
2017 Federal regulators 33 35 21 5 5 0 0 68 11 37
2017 Compliance, inspection and enforcement 29 34 22 10 3 0 3 65 13 72
2017 Communications or public affairs 21 28 24 11 3 0 13 57 15 82
2017 Access to information and privacy 21 23 11 16 23 0 5 47 41 51
2017 Security 46 24 14 4 6 1 5 75 10 202
2017 Science and technology 65 16 11 3 5 0 0 81 8 23
2017 Legal services 37 22 14 15 6 1 5 63 22 70
2017 Administration and operations 40 30 17 6 3 0 3 73 9 1642
2017 Human resources 31 31 20 8 7 0 3 64 16 472
2017 Financial management 33 26 22 11 5 1 2 61 16 268
2017 Procurement 16 37 29 10 5 1 1 54 16 79
2017 Real property 22 27 31 14 6 0 0 49 20 100
2017 Materiel management 40 23 12 16 1 0 7 68 19 47
2017 Information management 43 29 15 7 1 1 3 75 9 370
2017 Information technology 43 29 14 5 3 0 6 77 9 127
2017 Internal audit 28 17 29 13 9 0 4 47 22 24
2017 Data sciences 33 40 5 10 6 0 6 77 17 15
2017 Policy 28 33 19 17 3 0 0 61 20 102
2017 Project management 25 34 22 15 1 0 3 61 17 66
2017 Other services to the public 44 19 19 7 3 0 9 68 11 151
2017 None of the above 39 30 14 7 3 1 6 75 11 522

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 26 16 20 23 1 2 39 44 172
2018 Health care practitioners 14 21 22 19 24 0 0 35 43 70
2018 Federal regulators 29 6 27 15 22 0 0 35 38 31
2018 Compliance, inspection and enforcement 19 32 20 12 18 0 0 51 30 101
2018 Communications or public affairs 14 28 20 14 22 1 1 43 36 95
2018 Access to information and privacy 14 7 12 26 39 0 1 22 66 49
2018 Security 30 20 21 11 14 2 2 52 26 237
2018 Science and technology 23 23 22 12 15 3 2 48 29 35
2018 Legal services 16 27 16 11 25 3 1 46 37 65
2018 Administration and operations 31 23 19 12 13 1 2 55 26 1441
2018 Human resources 18 24 28 15 13 1 1 44 28 449
2018 Financial management 20 23 26 17 12 0 2 44 29 231
2018 Procurement 25 30 24 9 11 1 0 55 20 76
2018 Real property 17 22 33 10 17 0 2 39 27 91
2018 Materiel management 23 13 20 30 13 1 0 36 43 61
2018 Information management 21 24 22 15 17 0 1 45 33 372
2018 Information technology 23 22 22 15 13 2 3 47 30 122
2018 Internal audit 40 34 11 10 5 0 0 74 15 20
2018 Data sciences 23 17 34 9 17 0 0 40 26 24
2018 Policy 20 27 25 15 12 0 0 48 28 113
2018 Project management 21 29 17 18 13 2 0 50 32 86
2018 Other services to the public 17 22 28 14 19 0 1 39 33 177
2018 None of the above 30 22 19 14 13 1 3 53 27 423
2017 Client contact centre 18 17 21 19 20 1 4 37 41 131
2017 Health care practitioners 18 22 13 9 37 0 2 40 47 60
2017 Federal regulators 15 8 25 19 33 0 0 23 52 36
2017 Compliance, inspection and enforcement 12 29 17 17 24 1 1 41 41 74
2017 Communications or public affairs 11 16 23 24 27 0 0 26 51 82
2017 Access to information and privacy 18 14 7 15 39 0 7 35 58 51
2017 Security 30 24 18 14 11 2 1 55 26 203
2017 Science and technology 47 5 16 8 24 0 0 53 31 23
2017 Legal services 21 25 9 13 29 1 1 48 43 70
2017 Administration and operations 31 22 18 14 13 0 3 54 27 1648
2017 Human resources 22 23 18 16 17 1 3 46 35 469
2017 Financial management 30 23 19 17 11 0 1 53 28 270
2017 Procurement 11 28 27 11 22 1 0 39 33 80
2017 Real property 13 25 22 14 25 1 0 38 40 100
2017 Materiel management 25 16 18 23 18 0 0 41 41 47
2017 Information management 28 22 21 13 12 0 3 52 27 372
2017 Information technology 27 27 15 13 14 0 4 56 28 127
2017 Internal audit 29 33 25 9 0 0 4 65 9 24
2017 Data sciences 22 10 21 26 21 0 0 32 47 16
2017 Policy 35 23 21 11 9 0 2 59 20 102
2017 Project management 21 24 26 21 7 0 1 45 28 66
2017 Other services to the public 21 20 18 18 17 2 2 44 37 151
2017 None of the above 30 21 16 14 12 1 5 54 28 526

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 45 23 13 4 8 3 5 73 12 173
2018 Health care practitioners 59 24 6 8 1 0 3 86 9 70
2018 Federal regulators 67 25 6 0 0 2 0 94 0 32
2018 Compliance, inspection and enforcement 52 26 8 2 6 0 6 83 9 100
2018 Communications or public affairs 33 28 21 10 6 1 1 62 17 95
2018 Access to information and privacy 49 8 16 16 4 0 7 62 21 50
2018 Security 63 16 7 3 1 1 9 88 4 237
2018 Science and technology 65 21 9 0 0 0 5 91 0 35
2018 Legal services 51 17 20 6 1 2 4 72 7 65
2018 Administration and operations 62 16 9 3 3 1 6 84 6 1441
2018 Human resources 54 22 11 3 1 0 8 84 5 448
2018 Financial management 49 22 13 9 3 1 4 74 13 227
2018 Procurement 58 24 14 1 0 0 3 85 1 75
2018 Real property 45 26 16 6 3 0 3 73 10 92
2018 Materiel management 56 14 14 5 4 1 6 75 10 60
2018 Information management 57 20 10 3 2 0 9 84 5 373
2018 Information technology 57 21 10 1 3 1 6 85 4 122
2018 Internal audit 64 15 21 0 0 0 0 79 0 20
2018 Data sciences 75 9 11 0 0 0 4 88 0 24
2018 Policy 44 24 19 4 3 0 5 72 7 112
2018 Project management 51 22 15 6 2 0 3 76 8 84
2018 Other services to the public 49 20 13 11 3 0 4 72 14 176
2018 None of the above 55 20 8 5 4 1 8 82 9 420
2017 Client contact centre 52 16 9 6 3 1 14 80 10 131
2017 Health care practitioners 39 21 18 7 5 0 10 67 13 60
2017 Federal regulators 49 29 3 5 0 0 13 91 6 37
2017 Compliance, inspection and enforcement 45 17 18 3 1 1 14 73 5 74
2017 Communications or public affairs 29 21 30 6 9 0 6 53 15 82
2017 Access to information and privacy 32 22 13 3 2 0 28 75 7 52
2017 Security 66 15 4 3 2 0 10 90 5 201
2017 Science and technology 59 28 3 3 5 0 3 89 8 23
2017 Legal services 46 23 8 9 4 1 8 76 14 71
2017 Administration and operations 58 18 9 3 3 0 8 83 7 1645
2017 Human resources 49 22 11 3 2 0 12 82 6 468
2017 Financial management 51 23 11 5 1 0 8 81 7 270
2017 Procurement 36 26 21 5 2 1 9 69 8 80
2017 Real property 42 30 13 3 8 0 4 75 12 101
2017 Materiel management 58 21 8 0 4 0 9 87 4 47
2017 Information management 58 17 9 4 1 0 9 84 6 369
2017 Information technology 53 23 12 3 3 0 6 81 6 129
2017 Internal audit 49 9 21 4 0 4 12 69 5 24
2017 Data sciences 53 33 10 5 0 0 0 85 5 16
2017 Policy 60 22 12 2 3 0 2 83 5 102
2017 Project management 44 36 14 3 1 0 3 82 4 67
2017 Other services to the public 56 11 16 3 4 1 9 74 8 151
2017 None of the above 53 20 8 4 5 1 10 82 9 527

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 32 28 19 9 10 1 1 62 19 176
2018 Health care practitioners 37 23 12 8 14 1 4 64 23 70
2018 Federal regulators 44 33 10 3 7 0 3 80 10 32
2018 Compliance, inspection and enforcement 29 33 16 11 10 0 0 62 22 100
2018 Communications or public affairs 27 33 16 14 10 0 0 60 24 94
2018 Access to information and privacy 31 27 17 6 15 1 2 60 22 49
2018 Security 44 25 16 7 6 0 2 71 13 237
2018 Science and technology 41 24 27 6 2 0 0 66 7 36
2018 Legal services 26 24 31 11 8 0 0 50 19 64
2018 Administration and operations 43 24 18 7 6 0 1 68 14 1445
2018 Human resources 40 27 18 8 5 0 1 68 13 451
2018 Financial management 31 27 21 14 6 0 2 59 20 230
2018 Procurement 36 31 16 12 5 0 0 67 17 76
2018 Real property 33 27 21 10 10 0 0 60 19 92
2018 Materiel management 35 33 16 9 6 1 0 69 15 61
2018 Information management 35 30 17 10 6 1 2 67 16 374
2018 Information technology 40 21 19 6 10 1 3 64 16 123
2018 Internal audit 40 39 10 11 0 0 0 79 11 20
2018 Data sciences 38 32 22 4 4 0 0 69 9 24
2018 Policy 32 29 26 8 4 0 0 62 12 111
2018 Project management 32 25 22 15 7 0 0 57 21 86
2018 Other services to the public 34 26 23 7 9 0 0 60 17 178
2018 None of the above 39 29 14 7 6 1 3 71 14 421
2017 Client contact centre 32 34 18 10 5 0 0 66 15 129
2017 Health care practitioners 28 33 16 13 8 0 2 62 22 60
2017 Federal regulators 22 38 27 8 6 0 0 60 14 37
2017 Compliance, inspection and enforcement 31 26 18 12 11 0 1 59 23 74
2017 Communications or public affairs 27 32 15 18 8 0 0 59 25 81
2017 Access to information and privacy 27 35 14 13 5 0 5 66 19 52
2017 Security 46 29 13 5 4 0 2 76 10 202
2017 Science and technology 55 23 11 5 5 0 0 79 10 23
2017 Legal services 35 29 19 7 11 0 0 64 17 71
2017 Administration and operations 39 30 18 8 5 0 1 69 13 1647
2017 Human resources 38 29 17 8 7 0 2 68 15 469
2017 Financial management 37 29 19 8 7 0 0 66 15 270
2017 Procurement 24 43 13 10 10 0 0 67 19 80
2017 Real property 22 30 25 14 9 0 0 52 23 100
2017 Materiel management 43 28 17 8 4 0 0 71 12 47
2017 Information management 36 33 17 9 5 0 1 69 13 373
2017 Information technology 34 24 23 12 3 0 4 60 16 128
2017 Internal audit 25 33 25 4 8 0 4 61 13 24
2017 Data sciences 26 26 37 10 0 0 0 52 10 16
2017 Policy 27 32 24 7 9 0 0 59 17 100
2017 Project management 32 38 20 8 3 0 0 70 11 67
2017 Other services to the public 40 31 16 9 3 1 1 72 12 151
2017 None of the above 38 29 16 7 6 1 3 69 14 526

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 30 24 6 4 1 2 64 11 177
2018 Health care practitioners 25 26 19 23 6 0 2 52 29 69
2018 Federal regulators 31 44 20 3 2 0 0 75 5 32
2018 Compliance, inspection and enforcement 21 50 11 9 6 0 2 73 16 100
2018 Communications or public affairs 27 37 18 4 9 1 4 68 14 95
2018 Access to information and privacy 20 29 14 14 13 0 9 54 30 50
2018 Security 32 27 24 7 6 2 2 61 13 237
2018 Science and technology 48 31 10 6 0 3 2 83 6 36
2018 Legal services 30 40 16 6 5 2 1 72 12 65
2018 Administration and operations 36 34 17 7 3 1 2 72 11 1449
2018 Human resources 30 34 23 7 4 1 1 65 11 452
2018 Financial management 28 33 23 9 5 1 1 63 14 230
2018 Procurement 37 34 16 4 6 1 3 73 10 76
2018 Real property 19 33 29 13 6 0 0 52 19 90
2018 Materiel management 31 38 15 10 5 1 0 70 15 61
2018 Information management 30 32 22 7 6 0 3 64 13 373
2018 Information technology 30 33 15 14 3 2 2 66 18 123
2018 Internal audit 35 30 15 16 5 0 0 64 21 20
2018 Data sciences 36 38 18 9 0 0 0 74 9 24
2018 Policy 25 36 20 10 6 1 2 63 17 112
2018 Project management 31 31 20 11 6 0 0 62 18 87
2018 Other services to the public 32 35 15 9 6 1 2 69 16 176
2018 None of the above 35 29 19 7 6 0 4 66 14 420
2017 Client contact centre 30 37 16 10 3 1 3 70 13 129
2017 Health care practitioners 26 30 33 6 5 0 0 56 11 60
2017 Federal regulators 21 46 25 8 0 0 0 67 8 37
2017 Compliance, inspection and enforcement 31 29 20 12 7 0 1 61 19 74
2017 Communications or public affairs 31 22 26 12 6 0 3 55 19 81
2017 Access to information and privacy 21 20 31 10 13 0 5 43 24 52
2017 Security 43 29 13 7 5 2 2 75 12 202
2017 Science and technology 55 23 5 11 5 0 0 78 16 23
2017 Legal services 38 21 18 15 4 0 4 62 19 71
2017 Administration and operations 40 29 17 8 4 1 2 71 12 1647
2017 Human resources 34 33 16 8 4 1 3 70 13 467
2017 Financial management 31 32 20 10 4 1 1 64 15 270
2017 Procurement 23 41 28 6 1 0 1 64 7 81
2017 Real property 25 33 19 17 6 0 1 58 23 100
2017 Materiel management 29 39 20 8 4 0 0 69 11 47
2017 Information management 30 37 17 9 4 1 2 69 13 371
2017 Information technology 35 26 22 10 3 1 3 63 14 128
2017 Internal audit 25 8 42 16 4 0 4 35 21 24
2017 Data sciences 15 58 27 0 0 0 0 73 0 16
2017 Policy 33 40 18 4 5 0 0 73 9 100
2017 Project management 34 19 29 4 11 1 1 55 15 67
2017 Other services to the public 46 17 20 8 3 1 6 67 12 151
2017 None of the above 40 27 16 7 4 1 4 70 12 526

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 31 21 9 5 1 2 64 14 177
2018 Health care practitioners 32 23 18 9 17 0 0 56 26 71
2018 Federal regulators 31 40 23 7 0 0 0 71 7 32
2018 Compliance, inspection and enforcement 20 38 23 8 9 0 2 60 17 100
2018 Communications or public affairs 33 34 16 8 6 1 3 70 14 94
2018 Access to information and privacy 17 23 27 16 15 0 2 41 31 49
2018 Security 31 26 23 11 6 1 2 59 18 237
2018 Science and technology 39 41 12 3 3 0 2 82 6 36
2018 Legal services 29 43 21 3 3 0 1 72 6 65
2018 Administration and operations 32 33 20 9 4 0 1 66 14 1448
2018 Human resources 26 37 22 11 3 0 0 63 15 449
2018 Financial management 23 37 23 10 5 1 1 62 15 230
2018 Procurement 36 31 17 10 6 0 0 67 16 76
2018 Real property 13 41 17 17 12 0 1 54 29 90
2018 Materiel management 23 33 27 10 3 1 3 59 13 61
2018 Information management 27 35 20 12 4 0 2 63 16 374
2018 Information technology 29 25 24 12 6 2 1 57 19 123
2018 Internal audit 45 34 0 16 5 0 0 79 21 20
2018 Data sciences 20 35 27 7 9 3 0 57 16 24
2018 Policy 19 37 27 9 7 1 0 57 16 112
2018 Project management 25 30 21 11 13 0 0 55 24 87
2018 Other services to the public 26 34 20 11 6 0 3 62 17 175
2018 None of the above 34 27 22 7 5 1 4 64 13 423
2017 Client contact centre 36 34 14 12 3 0 3 71 15 130
2017 Health care practitioners 26 33 28 9 3 0 0 59 13 60
2017 Federal regulators 14 38 29 5 8 0 5 55 14 37
2017 Compliance, inspection and enforcement 22 39 23 6 8 1 0 62 15 74
2017 Communications or public affairs 25 27 27 9 7 2 4 55 16 81
2017 Access to information and privacy 16 24 16 19 19 0 5 42 41 52
2017 Security 37 27 22 6 5 1 2 66 12 202
2017 Science and technology 60 16 11 11 3 0 0 76 13 23
2017 Legal services 35 26 18 14 5 0 2 62 19 71
2017 Administration and operations 34 32 18 11 4 0 1 67 15 1645
2017 Human resources 29 32 19 12 6 0 2 62 19 469
2017 Financial management 31 29 25 9 4 1 1 61 13 270
2017 Procurement 21 38 22 8 7 0 4 60 16 80
2017 Real property 16 32 22 21 10 0 0 47 30 100
2017 Materiel management 30 22 31 10 6 0 0 52 17 47
2017 Information management 30 35 18 10 4 0 1 67 14 373
2017 Information technology 29 33 21 10 4 1 3 64 15 129
2017 Internal audit 29 29 25 8 4 0 4 61 13 24
2017 Data sciences 15 47 16 16 5 0 0 62 22 16
2017 Policy 29 26 31 9 4 0 1 56 13 100
2017 Project management 23 21 32 14 7 3 0 45 21 67
2017 Other services to the public 41 27 17 8 3 2 3 71 11 150
2017 None of the above 34 28 20 8 4 2 5 67 12 524

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 32 33 21 7 3 1 3 69 10 177
2018 Health care practitioners 36 18 25 8 14 0 0 53 22 68
2018 Federal regulators 42 21 24 10 3 0 0 63 14 31
2018 Compliance, inspection and enforcement 26 36 14 13 7 0 3 65 20 99
2018 Communications or public affairs 33 41 12 8 4 0 3 76 12 95
2018 Access to information and privacy 14 25 17 17 22 0 4 41 41 51
2018 Security 35 27 19 10 6 1 1 64 16 235
2018 Science and technology 38 42 9 3 6 0 2 82 9 36
2018 Legal services 44 40 12 2 1 0 1 85 3 65
2018 Administration and operations 39 29 18 9 4 1 1 69 13 1446
2018 Human resources 32 34 21 9 3 0 1 67 12 450
2018 Financial management 28 31 22 13 4 1 1 60 17 228
2018 Procurement 37 36 11 11 3 1 1 75 14 76
2018 Real property 23 31 15 20 10 0 1 55 29 89
2018 Materiel management 45 20 20 10 5 1 0 65 15 61
2018 Information management 35 30 21 7 4 0 3 66 12 373
2018 Information technology 28 29 20 9 11 2 0 58 21 123
2018 Internal audit 35 35 10 11 10 0 0 70 21 20
2018 Data sciences 19 30 22 13 16 0 0 49 29 24
2018 Policy 28 32 13 13 12 2 0 61 25 110
2018 Project management 26 27 21 12 13 0 0 53 25 86
2018 Other services to the public 37 30 18 7 5 0 2 69 13 176
2018 None of the above 37 27 19 7 6 1 4 67 13 422
2017 Client contact centre 41 27 19 5 4 0 3 71 9 129
2017 Health care practitioners 23 40 24 8 5 0 0 63 13 60
2017 Federal regulators 14 35 29 14 8 0 0 49 22 37
2017 Compliance, inspection and enforcement 42 10 23 11 12 1 1 53 23 74
2017 Communications or public affairs 25 37 16 11 7 0 4 65 18 81
2017 Access to information and privacy 19 27 13 24 12 0 5 49 38 52
2017 Security 37 30 16 8 5 1 3 70 13 202
2017 Science and technology 62 14 3 11 10 0 0 75 22 23
2017 Legal services 44 23 14 9 5 1 2 70 15 71
2017 Administration and operations 40 29 15 11 4 0 1 70 15 1646
2017 Human resources 36 32 16 8 6 1 2 69 15 470
2017 Financial management 33 28 22 12 4 1 1 62 16 269
2017 Procurement 30 41 15 4 5 0 5 75 9 80
2017 Real property 19 33 27 11 9 0 0 52 20 100
2017 Materiel management 33 37 19 5 3 0 4 72 8 47
2017 Information management 37 28 17 11 5 1 1 66 16 373
2017 Information technology 25 37 14 14 5 1 4 65 20 128
2017 Internal audit 21 16 21 25 13 0 4 39 39 24
2017 Data sciences 15 57 6 11 5 0 5 76 18 16
2017 Policy 37 28 20 10 5 1 0 65 15 100
2017 Project management 26 26 19 19 8 1 0 53 28 67
2017 Other services to the public 47 25 16 8 3 1 1 73 11 148
2017 None of the above 36 29 16 9 4 2 4 69 14 523

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 27 25 7 4 1 3 63 11 174
2018 Health care practitioners 39 28 17 10 5 0 0 67 15 70
2018 Federal regulators 26 44 23 3 3 0 0 70 7 32
2018 Compliance, inspection and enforcement 26 29 23 10 10 0 2 56 20 100
2018 Communications or public affairs 31 31 26 6 4 0 3 63 10 94
2018 Access to information and privacy 22 27 27 13 8 0 2 50 22 48
2018 Security 36 32 18 8 4 1 1 69 12 236
2018 Science and technology 38 33 20 5 2 0 2 73 7 36
2018 Legal services 31 35 16 13 5 0 0 66 18 65
2018 Administration and operations 36 32 19 8 5 0 1 69 12 1444
2018 Human resources 37 31 21 7 2 0 1 69 10 445
2018 Financial management 28 30 25 10 5 0 1 59 16 226
2018 Procurement 34 35 14 8 6 0 3 71 15 73
2018 Real property 20 36 15 18 11 0 0 56 29 90
2018 Materiel management 37 32 13 15 3 1 0 70 17 61
2018 Information management 32 32 19 7 7 0 2 66 14 373
2018 Information technology 40 26 21 6 6 1 0 67 12 123
2018 Internal audit 60 16 20 0 0 0 5 79 0 20
2018 Data sciences 27 38 18 9 9 0 0 64 17 24
2018 Policy 44 25 20 6 5 1 0 69 10 111
2018 Project management 34 22 23 14 8 0 0 56 22 85
2018 Other services to the public 29 32 24 8 4 0 3 63 12 176
2018 None of the above 43 30 15 5 4 1 3 75 9 419
2017 Client contact centre 37 35 20 5 0 1 3 74 5 130
2017 Health care practitioners 34 36 20 5 5 0 0 70 10 60
2017 Federal regulators 19 35 19 16 9 0 3 56 25 37
2017 Compliance, inspection and enforcement 32 35 12 14 5 0 1 68 20 74
2017 Communications or public affairs 24 40 21 9 5 0 2 65 14 81
2017 Access to information and privacy 23 35 25 6 3 0 7 62 10 52
2017 Security 44 26 15 8 4 1 2 72 13 201
2017 Science and technology 68 11 13 3 5 0 0 79 8 23
2017 Legal services 35 30 12 13 7 1 1 67 21 71
2017 Administration and operations 35 31 19 9 5 1 2 67 14 1642
2017 Human resources 36 31 19 8 4 1 2 69 12 470
2017 Financial management 33 32 18 10 5 0 1 66 16 269
2017 Procurement 21 35 30 6 6 0 1 57 12 80
2017 Real property 24 25 30 14 7 0 0 50 20 99
2017 Materiel management 45 31 13 5 3 0 4 79 8 47
2017 Information management 35 30 19 11 3 1 2 67 14 372
2017 Information technology 29 30 22 12 3 0 4 62 15 129
2017 Internal audit 50 12 29 0 0 4 4 68 0 24
2017 Data sciences 26 15 32 17 5 0 5 43 23 16
2017 Policy 41 31 15 11 0 0 1 73 11 100
2017 Project management 33 27 26 8 3 1 1 62 11 67
2017 Other services to the public 35 35 19 5 3 1 2 72 8 148
2017 None of the above 38 31 12 8 4 1 5 74 13 522

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 53 27 10 1 4 1 3 84 5 175
2018 Health care practitioners 48 27 16 7 2 0 0 75 9 71
2018 Federal regulators 67 16 13 2 2 0 0 83 4 32
2018 Compliance, inspection and enforcement 51 24 9 6 6 0 3 79 12 100
2018 Communications or public affairs 62 19 13 0 3 0 3 84 3 94
2018 Access to information and privacy 57 21 10 6 0 1 4 83 6 50
2018 Security 63 19 9 3 3 0 3 85 6 233
2018 Science and technology 65 24 6 3 0 0 2 91 3 36
2018 Legal services 50 36 9 2 1 0 1 87 3 64
2018 Administration and operations 62 19 10 5 3 1 2 83 8 1437
2018 Human resources 56 24 12 4 2 0 1 81 7 450
2018 Financial management 56 22 12 5 2 0 2 81 7 228
2018 Procurement 57 27 6 1 6 1 1 86 8 76
2018 Real property 41 41 10 4 2 0 1 83 7 90
2018 Materiel management 62 16 13 4 4 1 1 79 8 61
2018 Information management 51 23 11 7 4 0 4 77 11 373
2018 Information technology 58 25 7 3 3 2 3 86 6 121
2018 Internal audit 69 16 15 0 0 0 0 85 0 20
2018 Data sciences 69 18 13 0 0 0 0 87 0 24
2018 Policy 64 20 7 4 2 0 3 87 6 111
2018 Project management 52 26 14 6 2 0 0 78 8 87
2018 Other services to the public 54 24 14 2 5 0 1 79 7 175
2018 None of the above 54 20 13 6 4 0 4 77 10 421
2017 Client contact centre 60 19 9 3 2 0 6 84 6 131
2017 Health care practitioners 52 24 11 9 2 0 3 78 11 60
2017 Federal regulators 51 22 11 11 5 0 0 73 16 37
2017 Compliance, inspection and enforcement 51 21 13 5 5 0 4 75 11 74
2017 Communications or public affairs 55 21 12 7 3 0 2 77 10 82
2017 Access to information and privacy 44 38 11 2 0 0 5 86 2 52
2017 Security 63 22 7 3 2 0 3 88 5 203
2017 Science and technology 71 5 16 3 3 0 3 79 5 23
2017 Legal services 52 16 11 8 6 0 8 73 15 71
2017 Administration and operations 58 22 10 4 2 0 3 82 7 1644
2017 Human resources 63 20 8 3 2 0 5 87 5 468
2017 Financial management 57 22 11 5 1 0 3 81 7 270
2017 Procurement 53 23 9 12 2 0 1 77 15 80
2017 Real property 58 29 6 5 2 0 1 87 7 101
2017 Materiel management 49 29 14 3 5 0 0 78 8 47
2017 Information management 59 23 9 4 2 0 2 84 7 372
2017 Information technology 64 19 8 5 0 0 4 87 5 128
2017 Internal audit 67 8 21 0 0 0 4 78 0 24
2017 Data sciences 64 5 21 5 0 0 6 73 5 16
2017 Policy 66 20 11 2 2 0 0 86 3 103
2017 Project management 55 35 6 3 0 0 1 92 3 66
2017 Other services to the public 53 27 10 7 1 0 3 83 7 150
2017 None of the above 56 24 9 4 2 0 4 83 7 527

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 66 16 6 3 3 1 5 87 6 177
2018 Health care practitioners 67 21 5 3 3 0 2 89 6 71
2018 Federal regulators 79 8 3 3 0 0 7 93 4 32
2018 Compliance, inspection and enforcement 69 14 8 1 2 1 5 88 3 98
2018 Communications or public affairs 77 15 4 1 1 0 3 95 1 94
2018 Access to information and privacy 56 11 14 4 2 1 11 76 7 50
2018 Security 75 11 6 2 2 1 3 89 4 234
2018 Science and technology 85 10 0 3 0 0 2 97 3 36
2018 Legal services 69 22 5 0 1 0 3 94 2 65
2018 Administration and operations 75 12 5 2 2 1 4 91 3 1441
2018 Human resources 75 11 7 2 1 0 4 90 3 451
2018 Financial management 71 14 6 2 1 2 5 91 3 229
2018 Procurement 76 13 5 0 3 0 3 91 3 75
2018 Real property 64 25 2 1 2 0 6 95 3 88
2018 Materiel management 68 24 3 0 0 1 4 96 0 61
2018 Information management 68 14 7 2 2 1 6 88 4 371
2018 Information technology 73 12 6 1 2 2 4 90 4 123
2018 Internal audit 95 5 0 0 0 0 0 100 0 20
2018 Data sciences 70 12 9 4 0 0 4 86 5 24
2018 Policy 78 9 3 3 2 1 5 92 5 111
2018 Project management 77 13 5 1 2 0 2 91 3 87
2018 Other services to the public 66 18 5 5 3 2 2 87 8 177
2018 None of the above 69 13 7 2 2 1 7 88 4 419

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 68 17 5 4 1 1 4 89 5 176
2018 Health care practitioners 72 10 3 6 5 1 3 86 12 71
2018 Federal regulators 74 10 8 7 2 0 0 83 9 32
2018 Compliance, inspection and enforcement 57 16 6 8 8 1 4 77 17 100
2018 Communications or public affairs 78 12 2 2 2 1 3 94 4 94
2018 Access to information and privacy 57 20 5 4 3 0 9 86 8 50
2018 Security 70 10 7 4 5 1 3 83 10 237
2018 Science and technology 79 10 6 3 0 0 2 91 3 36
2018 Legal services 70 8 11 1 8 0 1 79 9 64
2018 Administration and operations 71 12 6 3 5 1 2 85 8 1441
2018 Human resources 70 15 6 3 2 0 3 88 5 450
2018 Financial management 64 14 7 7 4 1 3 81 11 231
2018 Procurement 80 9 2 1 3 0 4 93 5 76
2018 Real property 62 18 8 2 5 1 3 83 8 90
2018 Materiel management 69 16 5 4 4 1 1 87 8 61
2018 Information management 59 18 9 4 5 2 4 81 9 373
2018 Information technology 69 13 5 3 5 2 2 86 9 123
2018 Internal audit 85 5 0 5 0 5 0 95 5 20
2018 Data sciences 78 9 9 4 0 0 0 87 4 24
2018 Policy 72 11 6 1 5 2 3 87 7 112
2018 Project management 71 9 12 5 2 1 0 81 6 87
2018 Other services to the public 60 18 8 6 4 2 1 81 10 178
2018 None of the above 71 10 7 2 4 0 4 85 7 419
2017 Client contact centre 69 10 7 4 5 0 5 83 9 131
2017 Health care practitioners 79 5 2 5 5 0 5 88 10 60
2017 Federal regulators 65 24 3 3 6 0 0 89 8 37
2017 Compliance, inspection and enforcement 55 18 6 7 11 0 3 76 18 74
2017 Communications or public affairs 71 13 11 3 1 1 0 85 4 82
2017 Access to information and privacy 69 6 11 5 2 0 7 81 7 52
2017 Security 78 9 4 4 2 0 3 90 6 202
2017 Science and technology 81 11 0 6 3 0 0 92 8 23
2017 Legal services 65 15 4 8 3 1 4 84 11 70
2017 Administration and operations 68 14 7 4 3 1 3 86 7 1653
2017 Human resources 73 12 7 3 2 1 3 88 5 472
2017 Financial management 75 8 7 2 5 1 2 86 7 270
2017 Procurement 65 21 5 2 5 0 2 88 7 81
2017 Real property 61 15 8 7 6 3 2 79 13 101
2017 Materiel management 80 11 5 0 0 0 4 95 0 47
2017 Information management 73 13 4 2 4 1 3 90 6 372
2017 Information technology 71 14 7 0 2 1 4 90 2 129
2017 Internal audit 71 4 12 0 0 4 8 86 0 24
2017 Data sciences 78 0 5 6 6 0 5 82 12 16
2017 Policy 72 10 11 2 3 0 2 83 5 103
2017 Project management 67 15 11 3 1 0 3 85 4 67
2017 Other services to the public 72 12 8 3 4 0 1 85 7 151
2017 None of the above 67 14 7 2 3 2 5 87 6 528

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 51 29 12 6 1 0 1 81 7 174
2018 Health care practitioners 39 30 19 4 8 0 0 69 11 71
2018 Federal regulators 59 30 6 0 5 0 0 88 5 32
2018 Compliance, inspection and enforcement 43 28 9 9 11 0 0 71 20 101
2018 Communications or public affairs 50 33 9 5 1 0 2 85 6 95
2018 Access to information and privacy 45 24 13 5 6 0 6 74 12 51
2018 Security 61 22 7 5 3 0 2 85 8 237
2018 Science and technology 63 13 19 4 0 0 0 77 4 36
2018 Legal services 42 30 16 2 9 0 2 73 11 62
2018 Administration and operations 47 28 13 6 5 0 1 75 11 1446
2018 Human resources 56 26 10 4 2 0 1 83 6 449
2018 Financial management 44 27 17 6 4 0 1 72 10 232
2018 Procurement 53 29 11 3 3 1 0 84 5 76
2018 Real property 43 35 14 1 6 0 0 78 7 92
2018 Materiel management 35 42 17 0 3 1 1 79 3 61
2018 Information management 43 30 14 7 5 0 1 74 12 372
2018 Information technology 57 19 7 5 8 2 1 79 14 122
2018 Internal audit 59 31 10 0 0 0 0 90 0 20
2018 Data sciences 69 22 9 0 0 0 0 91 0 24
2018 Policy 51 29 11 7 2 0 1 81 8 112
2018 Project management 55 24 12 5 2 0 3 81 7 85
2018 Other services to the public 43 26 21 5 4 0 1 70 9 177
2018 None of the above 47 30 11 6 3 1 3 79 10 422
2017 Client contact centre 57 24 9 4 1 0 5 86 5 131
2017 Health care practitioners 41 34 11 5 5 0 3 78 10 60
2017 Federal regulators 46 29 12 10 3 0 0 75 13 37
2017 Compliance, inspection and enforcement 47 18 23 7 4 0 1 66 11 73
2017 Communications or public affairs 43 36 18 2 1 0 0 79 3 82
2017 Access to information and privacy 45 31 11 5 2 0 5 81 7 51
2017 Security 61 26 4 3 3 0 2 90 6 203
2017 Science and technology 67 14 8 6 6 0 0 81 12 23
2017 Legal services 42 28 12 14 0 1 3 72 15 71
2017 Administration and operations 47 29 12 6 4 0 2 78 10 1645
2017 Human resources 54 27 9 3 3 0 3 84 6 469
2017 Financial management 50 30 11 4 2 0 1 82 7 270
2017 Procurement 44 41 6 4 5 0 0 85 9 81
2017 Real property 46 32 12 5 5 0 0 78 9 101
2017 Materiel management 51 38 10 1 0 0 0 89 1 47
2017 Information management 51 31 10 3 3 0 2 84 6 372
2017 Information technology 62 24 7 3 2 0 3 88 5 129
2017 Internal audit 59 25 12 0 0 0 4 87 0 24
2017 Data sciences 73 16 11 0 0 0 0 89 0 16
2017 Policy 58 32 8 2 1 0 0 89 3 103
2017 Project management 44 28 19 6 1 0 1 73 7 67
2017 Other services to the public 52 23 18 3 2 1 1 76 6 151
2017 None of the above 50 30 9 5 3 0 4 83 8 524

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 61 19 12 5 3 0 1 80 8 174
2018 Health care practitioners 50 17 10 12 10 0 0 67 23 69
2018 Federal regulators 65 10 16 7 2 0 0 75 9 32
2018 Compliance, inspection and enforcement 48 31 6 5 10 0 0 79 15 101
2018 Communications or public affairs 53 23 15 6 2 0 1 76 9 93
2018 Access to information and privacy 52 21 12 2 6 1 5 78 9 49
2018 Security 55 20 10 7 6 0 1 77 13 237
2018 Science and technology 73 13 10 5 0 0 0 85 5 36
2018 Legal services 55 24 11 3 6 0 2 80 9 62
2018 Administration and operations 59 20 9 7 5 0 1 80 11 1445
2018 Human resources 56 25 9 6 3 0 1 82 9 449
2018 Financial management 47 26 10 7 8 0 1 74 16 231
2018 Procurement 63 17 10 3 4 1 1 82 7 76
2018 Real property 48 26 11 8 7 0 0 74 15 92
2018 Materiel management 50 22 15 3 7 1 1 74 10 61
2018 Information management 49 27 10 6 6 0 2 78 12 369
2018 Information technology 52 20 8 10 9 2 0 73 19 123
2018 Internal audit 59 15 16 10 0 0 0 74 10 20
2018 Data sciences 62 13 11 4 9 0 0 76 13 24
2018 Policy 55 21 12 7 4 0 1 77 11 112
2018 Project management 50 17 16 8 5 0 3 70 14 85
2018 Other services to the public 53 23 10 3 10 0 1 77 13 178
2018 None of the above 58 19 9 5 6 0 3 79 11 422
2017 Client contact centre 60 20 6 6 3 1 5 84 10 131
2017 Health care practitioners 61 25 6 2 5 0 2 87 6 60
2017 Federal regulators 47 22 12 5 14 0 0 69 19 36
2017 Compliance, inspection and enforcement 54 21 5 9 9 1 0 76 19 74
2017 Communications or public affairs 48 30 16 2 4 0 0 78 6 82
2017 Access to information and privacy 42 27 15 7 3 0 5 74 11 52
2017 Security 66 13 9 5 3 0 3 82 8 202
2017 Science and technology 73 8 8 9 3 0 0 81 11 23
2017 Legal services 68 6 12 5 4 0 5 77 10 71
2017 Administration and operations 62 17 9 5 5 0 2 81 10 1646
2017 Human resources 62 20 8 5 3 0 3 84 8 469
2017 Financial management 59 19 9 4 7 1 1 80 11 269
2017 Procurement 53 23 14 4 6 0 0 75 10 81
2017 Real property 57 22 12 3 5 1 0 80 7 101
2017 Materiel management 49 34 9 4 0 0 4 87 4 47
2017 Information management 61 20 9 5 4 0 2 82 9 373
2017 Information technology 66 16 7 3 4 1 4 86 7 129
2017 Internal audit 46 25 17 4 4 0 4 74 9 24
2017 Data sciences 73 10 17 0 0 0 0 83 0 16
2017 Policy 69 20 7 2 2 0 0 89 4 103
2017 Project management 50 24 11 6 7 0 3 76 13 67
2017 Other services to the public 61 21 6 6 3 1 2 84 10 152
2017 None of the above 58 23 7 4 4 0 3 85 9 525

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 62 8 3 3 1 0 23 92 5 172
2018 Health care practitioners 51 9 6 6 3 0 25 79 12 71
2018 Federal regulators 69 3 0 7 2 0 20 89 11 32
2018 Compliance, inspection and enforcement 44 7 2 1 2 0 45 93 5 100
2018 Communications or public affairs 49 4 6 3 2 0 37 83 7 95
2018 Access to information and privacy 57 6 6 2 0 1 28 89 3 51
2018 Security 55 11 3 2 1 0 29 92 4 235
2018 Science and technology 71 0 7 0 0 0 22 90 0 36
2018 Legal services 54 8 2 0 3 0 33 93 5 60
2018 Administration and operations 52 9 3 2 1 0 32 91 4 1439
2018 Human resources 55 11 5 1 0 0 27 90 2 443
2018 Financial management 42 15 8 6 3 0 27 78 12 229
2018 Procurement 60 10 4 1 0 1 24 93 2 75
2018 Real property 49 22 5 3 0 0 20 89 4 91
2018 Materiel management 56 1 9 3 1 1 28 81 7 61
2018 Information management 48 12 5 2 2 0 32 87 5 370
2018 Information technology 55 9 2 1 1 2 31 94 2 121
2018 Internal audit 59 10 11 0 0 0 20 87 0 20
2018 Data sciences 80 0 4 0 0 0 16 95 0 23
2018 Policy 55 13 3 3 3 1 23 89 7 110
2018 Project management 50 13 2 2 2 0 30 90 6 85
2018 Other services to the public 56 8 3 1 0 0 31 94 2 171
2018 None of the above 50 9 2 1 1 0 37 93 3 419
2017 Client contact centre 55 7 5 1 0 0 32 91 2 130
2017 Health care practitioners 56 15 3 5 1 0 19 88 8 60
2017 Federal regulators 35 24 8 3 3 0 27 81 7 37
2017 Compliance, inspection and enforcement 40 8 4 0 1 0 46 90 3 73
2017 Communications or public affairs 48 14 3 3 1 0 31 90 6 81
2017 Access to information and privacy 53 6 3 2 0 2 34 93 2 52
2017 Security 53 11 1 2 0 0 31 94 4 203
2017 Science and technology 79 5 0 3 0 0 13 97 3 23
2017 Legal services 52 6 3 0 1 0 39 94 2 71
2017 Administration and operations 55 10 4 1 1 0 29 91 4 1645
2017 Human resources 52 11 4 2 2 0 28 89 5 470
2017 Financial management 49 14 7 3 1 0 25 84 6 269
2017 Procurement 48 14 10 0 1 1 26 85 2 81
2017 Real property 46 16 7 3 1 1 26 86 5 101
2017 Materiel management 50 14 9 3 0 0 25 85 3 47
2017 Information management 57 9 3 1 1 0 27 91 4 372
2017 Information technology 60 9 3 0 1 0 27 96 1 128
2017 Internal audit 59 16 9 0 0 0 17 90 0 24
2017 Data sciences 62 10 6 0 0 0 22 93 0 16
2017 Policy 64 7 2 2 2 0 23 93 4 103
2017 Project management 53 17 3 1 0 0 26 94 2 67
2017 Other services to the public 49 10 4 1 0 1 35 92 1 152
2017 None of the above 55 10 4 2 2 0 28 90 5 525

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 54 22 17 1 2 0 3 79 4 173
2018 Health care practitioners 41 32 12 9 4 0 2 75 13 71
2018 Federal regulators 75 22 3 0 0 0 0 97 0 31
2018 Compliance, inspection and enforcement 57 22 15 0 4 0 1 81 4 100
2018 Communications or public affairs 62 20 9 3 1 0 5 87 4 93
2018 Access to information and privacy 43 28 10 7 4 0 7 77 12 51
2018 Security 74 11 4 2 1 0 7 93 3 236
2018 Science and technology 81 13 2 2 0 0 3 96 2 36
2018 Legal services 53 27 14 3 0 0 3 82 3 60
2018 Administration and operations 61 24 7 2 1 0 5 89 3 1444
2018 Human resources 66 19 5 2 0 0 7 91 3 449
2018 Financial management 60 19 9 3 1 1 8 87 4 228
2018 Procurement 58 23 10 1 1 1 6 87 2 75
2018 Real property 50 35 8 2 1 1 2 88 3 92
2018 Materiel management 68 17 11 1 0 1 1 87 1 61
2018 Information management 63 19 5 2 2 0 8 90 4 372
2018 Information technology 68 12 7 2 2 2 6 88 5 122
2018 Internal audit 70 16 5 0 0 5 5 95 0 20
2018 Data sciences 73 18 5 0 0 0 4 95 0 24
2018 Policy 67 21 7 1 2 0 2 90 3 111
2018 Project management 55 28 5 3 0 0 10 91 4 84
2018 Other services to the public 53 26 13 4 1 0 3 82 5 177
2018 None of the above 66 15 7 3 1 1 7 88 5 422
2017 Client contact centre 61 14 11 5 0 0 8 83 5 131
2017 Health care practitioners 53 23 14 5 3 0 3 78 8 60
2017 Federal regulators 63 24 8 0 3 0 3 89 3 37
2017 Compliance, inspection and enforcement 51 33 7 3 0 1 5 90 3 72
2017 Communications or public affairs 56 21 13 6 0 0 3 80 6 82
2017 Access to information and privacy 47 23 10 5 3 0 13 80 9 51
2017 Security 75 12 3 1 1 0 8 94 2 203
2017 Science and technology 82 10 5 0 0 0 3 95 0 23
2017 Legal services 51 17 10 4 3 0 15 81 8 71
2017 Administration and operations 62 21 7 2 2 0 6 88 4 1632
2017 Human resources 68 14 5 2 0 0 11 92 3 468
2017 Financial management 63 19 5 1 1 0 10 91 3 267
2017 Procurement 45 35 11 1 1 0 6 85 3 80
2017 Real property 54 28 8 2 2 1 6 88 4 101
2017 Materiel management 57 17 12 0 0 1 13 86 0 46
2017 Information management 69 16 4 1 0 0 10 94 1 370
2017 Information technology 65 16 7 1 1 0 10 90 2 128
2017 Internal audit 84 4 4 0 0 0 8 95 0 24
2017 Data sciences 95 0 0 0 0 0 5 100 0 16
2017 Policy 74 14 9 1 0 0 2 90 1 101
2017 Project management 55 28 13 0 0 1 3 87 0 67
2017 Other services to the public 63 22 8 2 1 1 4 89 2 151
2017 None of the above 63 19 4 2 2 0 10 92 3 519

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 65 19 4 4 2 0 7 90 6 173
2018 Health care practitioners 67 9 13 6 6 0 0 75 12 70
2018 Federal regulators 84 3 10 0 3 0 0 87 3 32
2018 Compliance, inspection and enforcement 72 12 5 3 6 0 3 86 8 100
2018 Communications or public affairs 74 17 3 1 2 0 3 94 3 95
2018 Access to information and privacy 70 11 2 2 8 0 6 87 11 51
2018 Security 72 13 5 2 4 0 5 89 6 237
2018 Science and technology 74 13 4 6 0 2 0 89 6 36
2018 Legal services 64 18 12 1 2 0 3 85 3 61
2018 Administration and operations 74 12 5 2 2 0 3 90 5 1442
2018 Human resources 76 10 3 3 2 1 5 92 5 449
2018 Financial management 68 19 4 1 2 2 5 93 3 229
2018 Procurement 77 10 5 3 5 0 0 87 8 76
2018 Real property 76 12 3 5 0 0 3 92 5 92
2018 Materiel management 77 15 4 1 0 1 1 94 1 61
2018 Information management 70 14 5 2 2 1 5 90 5 372
2018 Information technology 59 17 8 3 3 2 8 84 7 122
2018 Internal audit 79 11 10 0 0 0 0 90 0 20
2018 Data sciences 51 18 10 9 9 0 4 72 18 24
2018 Policy 77 11 5 3 1 1 2 91 4 112
2018 Project management 68 18 5 3 4 0 2 88 7 85
2018 Other services to the public 69 18 8 3 2 0 1 88 5 177
2018 None of the above 68 13 6 3 4 0 6 86 7 422
2017 Client contact centre 67 11 10 1 1 1 9 87 2 131
2017 Health care practitioners 64 14 5 6 5 0 7 83 12 60
2017 Federal regulators 70 22 3 3 0 0 3 94 3 37
2017 Compliance, inspection and enforcement 73 10 3 4 5 3 1 87 10 72
2017 Communications or public affairs 64 19 3 3 4 0 8 90 7 82
2017 Access to information and privacy 60 16 8 5 4 0 7 81 10 52
2017 Security 70 8 7 4 5 0 7 83 9 203
2017 Science and technology 74 15 0 0 5 0 5 95 5 23
2017 Legal services 63 10 10 3 4 1 9 82 8 71
2017 Administration and operations 69 15 5 3 3 0 4 88 7 1651
2017 Human resources 74 11 6 1 2 1 5 90 4 469
2017 Financial management 70 11 8 3 2 1 5 86 5 270
2017 Procurement 83 10 3 1 3 0 1 94 4 80
2017 Real property 69 19 3 2 1 3 4 94 3 101
2017 Materiel management 71 19 1 1 0 4 4 97 1 47
2017 Information management 68 15 5 3 2 2 6 89 6 373
2017 Information technology 65 19 5 5 1 0 6 89 6 129
2017 Internal audit 83 8 4 0 0 0 4 96 0 24
2017 Data sciences 52 11 10 5 22 0 0 63 27 16
2017 Policy 67 19 11 1 2 0 1 87 3 103
2017 Project management 62 18 10 1 1 0 8 87 3 67
2017 Other services to the public 69 13 7 4 5 1 2 84 10 152
2017 None of the above 65 15 5 3 5 1 6 86 8 527

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 51 27 13 4 3 0 2 80 7 172
2018 Health care practitioners 56 31 4 6 1 0 2 89 8 71
2018 Federal regulators 59 28 10 0 3 0 0 87 3 32
2018 Compliance, inspection and enforcement 51 25 18 6 0 0 1 76 6 101
2018 Communications or public affairs 49 27 18 2 4 0 1 77 5 95
2018 Access to information and privacy 50 27 10 4 4 1 4 81 8 51
2018 Security 58 23 11 4 1 0 4 84 5 237
2018 Science and technology 56 41 3 0 0 0 0 97 0 36
2018 Legal services 39 35 14 8 0 0 3 77 8 61
2018 Administration and operations 50 28 13 5 2 0 2 80 7 1440
2018 Human resources 49 27 15 5 2 0 2 78 7 449
2018 Financial management 43 30 14 4 4 0 4 76 9 230
2018 Procurement 54 30 11 3 3 0 0 83 5 75
2018 Real property 50 28 14 4 2 0 2 79 7 92
2018 Materiel management 42 31 18 5 0 1 3 76 5 61
2018 Information management 44 31 14 5 3 0 3 77 8 372
2018 Information technology 47 31 10 6 2 1 3 81 8 123
2018 Internal audit 41 40 15 5 0 0 0 80 5 20
2018 Data sciences 58 22 16 0 4 0 0 80 4 24
2018 Policy 55 26 12 4 0 0 3 83 5 112
2018 Project management 55 25 8 6 4 1 1 82 9 84
2018 Other services to the public 50 34 9 2 5 0 0 84 7 177
2018 None of the above 53 25 14 2 3 0 3 81 5 421
2017 Client contact centre 51 29 10 3 1 1 4 85 4 129
2017 Health care practitioners 55 24 13 1 0 0 7 85 2 60
2017 Federal regulators 54 32 3 0 6 0 5 91 6 37
2017 Compliance, inspection and enforcement 48 35 11 4 0 0 3 85 4 73
2017 Communications or public affairs 50 36 6 3 2 0 3 89 5 82
2017 Access to information and privacy 52 24 12 2 5 0 5 80 7 52
2017 Security 59 22 10 3 1 0 5 85 5 201
2017 Science and technology 76 10 6 5 3 0 0 87 8 23
2017 Legal services 51 30 12 1 3 0 3 83 4 71
2017 Administration and operations 50 32 11 3 2 0 2 84 5 1649
2017 Human resources 52 26 13 3 1 1 4 82 5 467
2017 Financial management 48 30 14 4 3 0 1 79 7 269
2017 Procurement 43 42 6 2 4 0 2 88 6 80
2017 Real property 53 31 9 4 2 1 1 85 6 99
2017 Materiel management 46 39 4 4 0 0 7 92 4 47
2017 Information management 46 34 10 6 1 0 4 83 7 372
2017 Information technology 51 29 9 3 4 0 4 83 7 129
2017 Internal audit 41 38 13 4 0 0 4 83 4 24
2017 Data sciences 42 15 32 6 6 0 0 57 11 16
2017 Policy 56 28 12 3 0 1 0 85 3 103
2017 Project management 44 37 8 6 1 0 3 84 7 66
2017 Other services to the public 60 27 7 3 1 1 1 89 4 152
2017 None of the above 55 25 11 3 2 1 4 83 5 526

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 28 36 16 1 1 0 45 18 176
2018 Health care practitioners 11 34 35 12 8 0 0 45 20 71
2018 Federal regulators 10 51 27 12 0 0 0 61 12 31
2018 Compliance, inspection and enforcement 10 37 30 15 8 0 0 47 22 100
2018 Communications or public affairs 11 44 33 8 3 0 0 55 12 95
2018 Access to information and privacy 12 29 35 20 4 0 0 40 24 50
2018 Security 29 29 31 8 2 0 0 58 10 237
2018 Science and technology 22 41 30 6 0 0 0 64 6 36
2018 Legal services 11 32 36 16 6 0 0 43 22 65
2018 Administration and operations 20 35 30 11 4 0 0 56 14 1450
2018 Human resources 15 37 35 8 4 0 0 53 12 451
2018 Financial management 17 26 41 13 2 0 1 44 15 230
2018 Procurement 19 32 39 5 5 0 0 51 10 75
2018 Real property 11 30 38 14 6 0 0 41 20 92
2018 Materiel management 16 30 35 18 0 1 0 46 18 61
2018 Information management 19 34 30 11 4 0 1 53 16 372
2018 Information technology 16 37 33 6 5 2 1 55 11 122
2018 Internal audit 20 55 11 15 0 0 0 74 15 20
2018 Data sciences 13 47 27 13 0 0 0 60 13 24
2018 Policy 18 38 32 10 1 1 0 57 11 113
2018 Project management 22 25 34 19 1 0 0 46 20 87
2018 Other services to the public 18 30 34 12 7 0 0 47 19 177
2018 None of the above 22 34 29 11 4 0 0 56 15 421
2017 Client contact centre 24 27 35 11 3 0 1 51 14 131
2017 Health care practitioners 12 27 41 10 11 0 0 38 21 59
2017 Federal regulators 8 31 45 8 8 0 0 39 16 37
2017 Compliance, inspection and enforcement 16 30 31 15 8 0 0 46 22 74
2017 Communications or public affairs 9 22 43 18 8 0 0 31 26 82
2017 Access to information and privacy 11 17 40 20 7 0 5 29 29 52
2017 Security 29 34 27 6 3 0 0 64 9 203
2017 Science and technology 13 39 34 8 3 0 3 54 11 23
2017 Legal services 18 18 36 23 4 1 0 36 27 71
2017 Administration and operations 19 32 32 10 6 0 0 52 16 1653
2017 Human resources 18 33 33 11 5 0 1 51 15 473
2017 Financial management 17 27 41 10 5 0 0 45 14 269
2017 Procurement 6 31 44 15 4 0 0 37 19 81
2017 Real property 11 29 31 15 13 1 0 40 28 101
2017 Materiel management 19 44 18 16 4 0 0 63 19 47
2017 Information management 18 36 29 14 3 0 0 54 17 374
2017 Information technology 15 40 26 10 5 3 1 57 15 129
2017 Internal audit 13 37 33 12 0 0 4 52 13 24
2017 Data sciences 0 31 48 10 11 0 0 31 21 16
2017 Policy 20 32 34 10 3 1 0 53 13 103
2017 Project management 16 33 40 7 4 0 0 49 11 67
2017 Other services to the public 23 35 29 8 4 0 1 58 12 152
2017 None of the above 21 33 31 9 5 0 1 54 14 527

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 29 37 13 7 1 0 21 41 176
2018 Health care practitioners 16 14 44 18 8 0 0 26 30 71
2018 Federal regulators 5 10 58 23 3 0 0 27 16 31
2018 Compliance, inspection and enforcement 19 17 39 16 8 0 0 24 37 100
2018 Communications or public affairs 5 24 46 17 8 0 0 24 29 95
2018 Access to information and privacy 11 28 38 16 6 0 0 23 39 47
2018 Security 5 15 37 24 18 0 1 42 20 235
2018 Science and technology 6 16 40 30 8 0 0 38 22 36
2018 Legal services 17 20 36 17 8 0 1 25 38 64
2018 Administration and operations 10 17 36 23 13 0 0 36 28 1432
2018 Human resources 9 14 44 22 11 0 1 33 22 441
2018 Financial management 8 21 39 20 12 0 0 32 29 224
2018 Procurement 10 8 41 32 7 1 0 40 18 75
2018 Real property 16 20 30 22 11 0 1 33 36 90
2018 Materiel management 10 17 22 34 18 0 0 52 27 59
2018 Information management 10 19 35 23 12 0 1 36 29 368
2018 Information technology 5 14 34 27 19 1 0 46 19 119
2018 Internal audit 10 5 50 25 10 0 0 35 15 20
2018 Data sciences 9 13 36 24 17 0 0 42 22 24
2018 Policy 6 19 46 19 11 0 1 30 25 111
2018 Project management 13 19 34 25 9 0 0 34 32 87
2018 Other services to the public 13 22 34 19 13 0 0 31 35 175
2018 None of the above 10 18 35 21 16 0 0 37 28 412
2017 Client contact centre 9 22 34 19 16 0 0 35 31 130
2017 Health care practitioners 18 20 39 20 3 0 0 23 38 60
2017 Federal regulators 8 21 40 25 6 0 0 30 30 37
2017 Compliance, inspection and enforcement 13 25 31 20 11 0 0 31 38 74
2017 Communications or public affairs 16 22 42 17 4 0 0 21 37 82
2017 Access to information and privacy 10 34 30 17 5 0 4 23 46 52
2017 Security 5 15 31 24 25 0 0 49 20 199
2017 Science and technology 8 5 19 22 46 0 0 68 13 23
2017 Legal services 12 23 32 19 13 1 0 32 36 70
2017 Administration and operations 11 18 35 23 12 0 1 35 29 1642
2017 Human resources 8 19 35 24 13 0 2 38 27 471
2017 Financial management 4 19 42 23 11 0 0 34 24 269
2017 Procurement 7 20 51 19 2 0 0 22 28 81
2017 Real property 12 33 27 17 11 0 0 28 45 101
2017 Materiel management 10 10 31 21 24 0 4 47 21 47
2017 Information management 6 17 38 26 13 0 0 39 23 370
2017 Information technology 10 11 35 28 16 1 0 43 22 129
2017 Internal audit 4 17 29 29 17 0 4 48 22 24
2017 Data sciences 23 28 27 11 11 0 0 22 51 15
2017 Policy 6 13 39 28 14 0 0 42 19 102
2017 Project management 7 10 53 19 7 5 0 27 17 67
2017 Other services to the public 5 16 44 19 16 0 0 35 21 153
2017 None of the above 9 14 36 22 17 0 2 39 24 523

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 40 38 10 6 3 3 0 80 9 176
2018 Health care practitioners 52 27 10 6 3 2 0 81 9 71
2018 Federal regulators 41 31 7 16 2 3 0 74 19 32
2018 Compliance, inspection and enforcement 32 44 6 13 4 2 0 77 17 101
2018 Communications or public affairs 40 35 13 9 3 0 0 75 12 95
2018 Access to information and privacy 31 36 16 13 4 0 0 67 17 50
2018 Security 43 34 10 8 3 1 1 78 11 233
2018 Science and technology 39 37 16 5 3 0 0 76 8 36
2018 Legal services 42 27 16 6 6 3 0 71 13 64
2018 Administration and operations 39 37 15 6 2 1 0 77 8 1440
2018 Human resources 45 36 9 7 1 2 1 83 8 453
2018 Financial management 41 42 10 3 2 2 0 85 5 231
2018 Procurement 45 33 16 4 3 0 0 78 6 75
2018 Real property 36 39 18 3 3 1 0 76 6 91
2018 Materiel management 28 41 21 9 0 1 0 70 9 60
2018 Information management 35 40 13 6 4 1 1 77 10 371
2018 Information technology 40 31 15 6 4 3 0 74 10 122
2018 Internal audit 55 36 0 10 0 0 0 90 10 20
2018 Data sciences 58 37 0 0 4 0 0 96 4 24
2018 Policy 46 46 3 2 3 0 0 92 4 113
2018 Project management 39 42 13 3 1 1 0 82 4 86
2018 Other services to the public 32 41 10 8 6 2 0 74 15 178
2018 None of the above 34 35 17 8 3 2 1 72 11 420
2017 Client contact centre 32 38 16 11 2 1 0 71 13 131
2017 Health care practitioners 38 35 12 8 5 2 0 74 13 59
2017 Federal regulators 30 35 16 11 3 6 0 69 14 37
2017 Compliance, inspection and enforcement 20 42 12 11 9 5 0 66 21 74
2017 Communications or public affairs 28 45 10 11 4 2 0 74 15 82
2017 Access to information and privacy 44 38 8 7 2 2 0 83 8 52
2017 Security 31 41 12 4 6 5 1 77 10 201
2017 Science and technology 16 31 32 5 5 10 0 52 12 23
2017 Legal services 41 30 14 7 5 2 0 73 12 71
2017 Administration and operations 34 41 14 6 3 2 0 77 9 1649
2017 Human resources 42 37 9 4 1 3 2 84 6 473
2017 Financial management 41 40 9 5 2 3 0 83 7 270
2017 Procurement 33 39 14 4 8 1 0 73 12 81
2017 Real property 38 37 11 7 5 3 0 77 12 100
2017 Materiel management 42 35 18 1 1 3 0 79 3 47
2017 Information management 34 45 10 6 3 2 0 81 9 371
2017 Information technology 34 34 13 10 3 6 1 73 13 129
2017 Internal audit 33 46 13 4 4 0 0 79 9 24
2017 Data sciences 37 15 10 26 6 5 0 55 34 16
2017 Policy 34 51 3 9 2 1 0 86 11 103
2017 Project management 28 45 20 4 3 0 0 73 7 67
2017 Other services to the public 40 37 12 8 4 1 0 77 11 152
2017 None of the above 30 39 13 6 3 7 1 76 10 527

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 37 11 13 7 3 0 68 20 175
2018 Health care practitioners 29 34 10 13 14 0 0 63 27 71
2018 Federal regulators 31 44 10 7 9 0 0 75 15 32
2018 Compliance, inspection and enforcement 22 35 15 14 12 2 0 58 26 101
2018 Communications or public affairs 27 30 21 15 8 0 0 57 22 95
2018 Access to information and privacy 26 28 14 26 6 0 0 54 32 50
2018 Security 34 32 14 11 7 1 2 68 18 234
2018 Science and technology 30 36 24 2 6 2 0 68 8 36
2018 Legal services 27 29 14 21 7 1 0 57 29 65
2018 Administration and operations 31 33 15 12 7 2 0 66 19 1444
2018 Human resources 33 34 15 11 5 2 1 69 16 452
2018 Financial management 23 39 19 12 6 2 0 63 18 231
2018 Procurement 37 34 15 8 5 1 0 72 13 75
2018 Real property 25 33 20 14 6 1 0 58 21 91
2018 Materiel management 23 39 23 8 6 1 0 63 14 61
2018 Information management 27 34 16 15 7 0 1 62 22 373
2018 Information technology 29 30 22 11 4 3 0 61 16 122
2018 Internal audit 25 55 5 5 10 0 0 80 15 20
2018 Data sciences 42 45 0 4 9 0 0 87 13 24
2018 Policy 29 45 8 10 5 2 0 76 16 113
2018 Project management 29 39 16 10 4 1 0 69 15 86
2018 Other services to the public 22 36 17 13 9 2 1 60 23 178
2018 None of the above 27 33 14 17 7 1 1 62 24 421
2017 Client contact centre 20 35 20 17 7 1 0 56 24 131
2017 Health care practitioners 26 27 15 18 15 0 0 52 32 60
2017 Federal regulators 14 30 21 22 8 6 0 46 31 37
2017 Compliance, inspection and enforcement 18 34 18 13 14 0 1 53 28 74
2017 Communications or public affairs 13 35 22 16 12 3 0 49 29 82
2017 Access to information and privacy 27 25 13 20 12 3 0 54 33 51
2017 Security 26 42 9 10 6 3 3 73 17 201
2017 Science and technology 23 24 33 0 11 10 0 52 12 23
2017 Legal services 27 36 8 13 14 1 0 65 27 71
2017 Administration and operations 24 38 16 12 8 2 0 64 21 1650
2017 Human resources 28 37 14 12 5 1 3 68 17 471
2017 Financial management 24 42 16 10 6 1 0 67 16 270
2017 Procurement 22 37 19 10 8 4 1 61 19 81
2017 Real property 20 31 21 10 15 3 0 52 26 101
2017 Materiel management 27 49 10 11 1 1 0 77 13 47
2017 Information management 24 43 16 10 6 1 0 67 16 374
2017 Information technology 25 37 14 16 5 3 0 64 22 129
2017 Internal audit 17 42 12 25 4 0 0 58 29 24
2017 Data sciences 22 20 11 32 11 5 0 43 45 16
2017 Policy 30 43 10 11 6 0 0 73 17 103
2017 Project management 18 39 25 5 5 7 0 62 11 67
2017 Other services to the public 22 40 16 12 9 1 0 63 21 152
2017 None of the above 24 34 15 13 8 5 1 61 23 523
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 28 19 15 14 1 0 23 77 176
2018 Health care practitioners 16 26 12 16 29 1 0 16 84 71
2018 Federal regulators 14 34 16 21 16 0 0 14 86 33
2018 Compliance, inspection and enforcement 24 30 13 13 19 1 0 24 76 100
2018 Communications or public affairs 21 14 29 20 12 2 2 22 78 95
2018 Access to information and privacy 24 19 20 12 26 0 0 24 76 50
2018 Security 23 25 20 16 14 2 0 23 77 236
2018 Science and technology 19 12 26 18 23 3 0 20 80 36
2018 Legal services 33 21 20 13 14 0 0 33 67 65
2018 Administration and operations 29 25 19 13 13 1 0 29 71 1447
2018 Human resources 21 28 21 14 15 1 0 21 79 450
2018 Financial management 21 27 26 12 12 1 1 21 79 233
2018 Procurement 21 22 28 10 18 0 0 21 79 76
2018 Real property 17 30 25 10 18 0 0 17 83 92
2018 Materiel management 28 34 16 12 9 1 0 28 72 61
2018 Information management 26 25 20 13 15 1 1 26 74 373
2018 Information technology 24 27 14 13 18 3 0 25 75 123
2018 Internal audit 35 20 21 15 5 5 0 37 63 20
2018 Data sciences 11 31 17 24 9 5 3 12 88 24
2018 Policy 17 23 25 20 15 0 0 17 83 113
2018 Project management 23 24 23 17 12 1 0 24 76 86
2018 Other services to the public 20 20 30 17 13 1 0 20 80 178
2018 None of the above 22 23 20 15 16 2 1 23 77 420
2017 Client contact centre 25 27 21 11 14 1 1 25 75 131
2017 Health care practitioners 28 11 13 12 31 2 3 29 71 60
2017 Federal regulators 24 38 8 16 14 0 0 24 76 37
2017 Compliance, inspection and enforcement 22 15 19 13 23 8 1 24 76 74
2017 Communications or public affairs 21 12 18 15 28 5 1 22 78 82
2017 Access to information and privacy 21 25 12 10 26 7 0 23 77 52
2017 Security 20 24 19 14 23 0 0 20 80 203
2017 Science and technology 26 10 8 32 24 0 0 26 74 23
2017 Legal services 18 25 20 18 18 1 0 18 82 71
2017 Administration and operations 30 22 17 11 16 3 1 31 69 1651
2017 Human resources 21 28 22 13 13 2 0 22 78 473
2017 Financial management 24 24 20 14 17 2 0 24 76 271
2017 Procurement 17 26 31 14 10 2 0 17 83 81
2017 Real property 21 23 25 8 19 5 0 22 78 100
2017 Materiel management 24 13 29 15 15 4 0 25 75 47
2017 Information management 28 21 19 9 18 3 2 29 71 374
2017 Information technology 29 21 19 9 13 4 5 32 68 129
2017 Internal audit 30 17 21 16 13 0 4 31 69 24
2017 Data sciences 5 11 26 26 31 0 0 5 95 16
2017 Policy 28 19 26 10 15 1 0 29 71 103
2017 Project management 21 33 11 7 22 7 0 23 77 67
2017 Other services to the public 24 18 16 17 19 2 5 26 74 153
2017 None of the above 25 21 14 16 18 3 2 26 74 526

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 35 134
2018 Health care practitioners 35 60
2018 Federal regulators 22 28
2018 Compliance, inspection and enforcement 21 75
2018 Communications or public affairs 47 71
2018 Access to information and privacy 24 39
2018 Security 36 176
2018 Science and technology 30 28
2018 Legal services 35 43
2018 Administration and operations 26 1002
2018 Human resources 32 351
2018 Financial management 25 180
2018 Procurement 13 61
2018 Real property 24 76
2018 Materiel management 20 43
2018 Information management 21 272
2018 Information technology 25 89
2018 Internal audit 33 12
2018 Data sciences 38 19
2018 Policy 28 94
2018 Project management 33 64
2018 Other services to the public 39 133
2018 None of the above 38 309
2017 Client contact centre 48 94
2017 Health care practitioners 36 40
2017 Federal regulators 31 27
2017 Compliance, inspection and enforcement 45 52
2017 Communications or public affairs 54 60
2017 Access to information and privacy 29 36
2017 Security 43 157
2017 Science and technology 36 19
2017 Legal services 31 56
2017 Administration and operations 32 1081
2017 Human resources 32 355
2017 Financial management 26 200
2017 Procurement 23 64
2017 Real property 25 74
2017 Materiel management 35 35
2017 Information management 32 257
2017 Information technology 29 82
2017 Internal audit 26 16
2017 Data sciences 51 15
2017 Policy 36 71
2017 Project management 34 50
2017 Other services to the public 35 106
2017 None of the above 37 368

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 28 134
2018 Health care practitioners 50 60
2018 Federal regulators 22 28
2018 Compliance, inspection and enforcement 30 75
2018 Communications or public affairs 39 71
2018 Access to information and privacy 32 39
2018 Security 30 176
2018 Science and technology 33 28
2018 Legal services 38 43
2018 Administration and operations 25 1002
2018 Human resources 30 351
2018 Financial management 33 180
2018 Procurement 29 61
2018 Real property 33 76
2018 Materiel management 31 43
2018 Information management 26 272
2018 Information technology 30 89
2018 Internal audit 25 12
2018 Data sciences 56 19
2018 Policy 40 94
2018 Project management 32 64
2018 Other services to the public 28 133
2018 None of the above 31 309
2017 Client contact centre 32 94
2017 Health care practitioners 31 40
2017 Federal regulators 22 27
2017 Compliance, inspection and enforcement 37 52
2017 Communications or public affairs 34 60
2017 Access to information and privacy 32 36
2017 Security 34 157
2017 Science and technology 49 19
2017 Legal services 29 56
2017 Administration and operations 25 1081
2017 Human resources 27 355
2017 Financial management 34 200
2017 Procurement 19 64
2017 Real property 38 74
2017 Materiel management 35 35
2017 Information management 30 257
2017 Information technology 42 82
2017 Internal audit 69 16
2017 Data sciences 44 15
2017 Policy 42 71
2017 Project management 22 50
2017 Other services to the public 27 106
2017 None of the above 27 368

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 24 134
2018 Health care practitioners 17 60
2018 Federal regulators 29 28
2018 Compliance, inspection and enforcement 16 75
2018 Communications or public affairs 26 71
2018 Access to information and privacy 28 39
2018 Security 24 176
2018 Science and technology 25 28
2018 Legal services 17 43
2018 Administration and operations 21 1002
2018 Human resources 25 351
2018 Financial management 23 180
2018 Procurement 25 61
2018 Real property 7 76
2018 Materiel management 12 43
2018 Information management 21 272
2018 Information technology 19 89
2018 Internal audit 25 12
2018 Data sciences 32 19
2018 Policy 25 94
2018 Project management 27 64
2018 Other services to the public 18 133
2018 None of the above 24 309
2017 Client contact centre 13 94
2017 Health care practitioners 22 40
2017 Federal regulators 15 27
2017 Compliance, inspection and enforcement 15 52
2017 Communications or public affairs 14 60
2017 Access to information and privacy 17 36
2017 Security 18 157
2017 Science and technology 3 19
2017 Legal services 15 56
2017 Administration and operations 18 1081
2017 Human resources 19 355
2017 Financial management 17 200
2017 Procurement 12 64
2017 Real property 11 74
2017 Materiel management 11 35
2017 Information management 19 257
2017 Information technology 27 82
2017 Internal audit 19 16
2017 Data sciences 40 15
2017 Policy 29 71
2017 Project management 21 50
2017 Other services to the public 27 106
2017 None of the above 17 368

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 42 134
2018 Health care practitioners 33 60
2018 Federal regulators 45 28
2018 Compliance, inspection and enforcement 44 75
2018 Communications or public affairs 59 71
2018 Access to information and privacy 50 39
2018 Security 45 176
2018 Science and technology 40 28
2018 Legal services 46 43
2018 Administration and operations 39 1002
2018 Human resources 38 351
2018 Financial management 42 180
2018 Procurement 40 61
2018 Real property 60 76
2018 Materiel management 56 43
2018 Information management 43 272
2018 Information technology 44 89
2018 Internal audit 34 12
2018 Data sciences 51 19
2018 Policy 55 94
2018 Project management 61 64
2018 Other services to the public 41 133
2018 None of the above 46 309
2017 Client contact centre 40 94
2017 Health care practitioners 26 40
2017 Federal regulators 48 27
2017 Compliance, inspection and enforcement 42 52
2017 Communications or public affairs 52 60
2017 Access to information and privacy 52 36
2017 Security 43 157
2017 Science and technology 50 19
2017 Legal services 48 56
2017 Administration and operations 44 1081
2017 Human resources 40 355
2017 Financial management 38 200
2017 Procurement 48 64
2017 Real property 56 74
2017 Materiel management 54 35
2017 Information management 48 257
2017 Information technology 43 82
2017 Internal audit 37 16
2017 Data sciences 67 15
2017 Policy 51 71
2017 Project management 60 50
2017 Other services to the public 50 106
2017 None of the above 42 368

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 5 134
2018 Health care practitioners 4 60
2018 Federal regulators 3 28
2018 Compliance, inspection and enforcement 2 75
2018 Communications or public affairs 4 71
2018 Access to information and privacy 8 39
2018 Security 5 176
2018 Science and technology 26 28
2018 Legal services 3 43
2018 Administration and operations 6 1002
2018 Human resources 8 351
2018 Financial management 6 180
2018 Procurement 6 61
2018 Real property 6 76
2018 Materiel management 7 43
2018 Information management 9 272
2018 Information technology 3 89
2018 Internal audit 16 12
2018 Data sciences 5 19
2018 Policy 10 94
2018 Project management 10 64
2018 Other services to the public 3 133
2018 None of the above 6 309
2017 Client contact centre 6 94
2017 Health care practitioners 10 40
2017 Federal regulators 8 27
2017 Compliance, inspection and enforcement 8 52
2017 Communications or public affairs 1 60
2017 Access to information and privacy 5 36
2017 Security 8 157
2017 Science and technology 4 19
2017 Legal services 4 56
2017 Administration and operations 5 1081
2017 Human resources 5 355
2017 Financial management 10 200
2017 Procurement 7 64
2017 Real property 4 74
2017 Materiel management 7 35
2017 Information management 6 257
2017 Information technology 7 82
2017 Internal audit 6 16
2017 Data sciences 5 15
2017 Policy 13 71
2017 Project management 4 50
2017 Other services to the public 6 106
2017 None of the above 3 368

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 29 134
2018 Health care practitioners 39 60
2018 Federal regulators 22 28
2018 Compliance, inspection and enforcement 26 75
2018 Communications or public affairs 26 71
2018 Access to information and privacy 22 39
2018 Security 26 176
2018 Science and technology 32 28
2018 Legal services 44 43
2018 Administration and operations 23 1002
2018 Human resources 32 351
2018 Financial management 32 180
2018 Procurement 24 61
2018 Real property 33 76
2018 Materiel management 25 43
2018 Information management 22 272
2018 Information technology 31 89
2018 Internal audit 41 12
2018 Data sciences 49 19
2018 Policy 29 94
2018 Project management 35 64
2018 Other services to the public 20 133
2018 None of the above 33 309

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 42 134
2018 Health care practitioners 34 60
2018 Federal regulators 48 28
2018 Compliance, inspection and enforcement 51 75
2018 Communications or public affairs 23 71
2018 Access to information and privacy 34 39
2018 Security 39 176
2018 Science and technology 32 28
2018 Legal services 34 43
2018 Administration and operations 42 1002
2018 Human resources 42 351
2018 Financial management 40 180
2018 Procurement 43 61
2018 Real property 34 76
2018 Materiel management 23 43
2018 Information management 43 272
2018 Information technology 44 89
2018 Internal audit 49 12
2018 Data sciences 43 19
2018 Policy 38 94
2018 Project management 20 64
2018 Other services to the public 40 133
2018 None of the above 36 309
2017 Client contact centre 39 94
2017 Health care practitioners 54 40
2017 Federal regulators 25 27
2017 Compliance, inspection and enforcement 45 52
2017 Communications or public affairs 47 60
2017 Access to information and privacy 35 36
2017 Security 37 157
2017 Science and technology 43 19
2017 Legal services 43 56
2017 Administration and operations 41 1081
2017 Human resources 44 355
2017 Financial management 46 200
2017 Procurement 47 64
2017 Real property 36 74
2017 Materiel management 42 35
2017 Information management 45 257
2017 Information technology 48 82
2017 Internal audit 43 16
2017 Data sciences 33 15
2017 Policy 39 71
2017 Project management 31 50
2017 Other services to the public 36 106
2017 None of the above 38 368

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Client contact centre 3 50 15 15 5 13 119
2018 Health care practitioners 5 37 19 5 3 31 58
2018 Federal regulators 2 33 19 12 7 27 27
2018 Compliance, inspection and enforcement 8 34 19 8 6 25 70
2018 Communications or public affairs 4 33 25 22 1 16 66
2018 Access to information and privacy 3 48 17 6 8 19 38
2018 Security 4 42 17 12 6 19 171
2018 Science and technology 2 38 14 17 0 28 28
2018 Legal services 0 35 24 19 5 17 41
2018 Administration and operations 4 41 18 12 5 20 931
2018 Human resources 3 42 20 13 6 16 334
2018 Financial management 4 38 18 11 8 21 174
2018 Procurement 5 38 18 12 10 17 59
2018 Real property 5 34 12 25 7 17 74
2018 Materiel management 7 52 16 15 0 10 41
2018 Information management 5 42 19 9 5 20 248
2018 Information technology 4 35 19 17 4 21 83
2018 Internal audit 0 51 0 16 8 25 12
2018 Data sciences 6 26 17 17 0 34 18
2018 Policy 4 31 24 10 10 21 92
2018 Project management 3 36 21 15 2 23 64
2018 Other services to the public 8 32 29 11 5 15 121
2018 None of the above 4 36 17 13 3 26 293
2017 Client contact centre 7 62 12 8 0 11 93
2017 Health care practitioners 0 51 23 10 7 9 40
2017 Federal regulators 3 50 25 11 8 3 28
2017 Compliance, inspection and enforcement 8 26 20 21 4 21 53
2017 Communications or public affairs 1 42 25 10 5 16 60
2017 Access to information and privacy 9 37 24 14 0 17 36
2017 Security 6 47 14 11 3 19 157
2017 Science and technology 0 29 21 35 0 15 19
2017 Legal services 5 58 13 5 5 13 56
2017 Administration and operations 5 47 17 11 6 14 1070
2017 Human resources 5 49 17 11 5 12 346
2017 Financial management 4 50 17 9 4 17 197
2017 Procurement 8 51 25 3 2 12 63
2017 Real property 1 41 20 15 5 16 72
2017 Materiel management 12 43 22 4 0 20 33
2017 Information management 3 43 21 15 5 13 253
2017 Information technology 4 46 15 10 5 21 83
2017 Internal audit 0 19 38 6 18 19 16
2017 Data sciences 0 6 45 33 11 5 15
2017 Policy 4 45 20 10 5 16 70
2017 Project management 6 37 25 11 4 17 49
2017 Other services to the public 4 45 19 9 4 20 105
2017 None of the above 3 49 13 13 4 18 345

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 45 55 134
2018 Health care practitioners 26 74 59
2018 Federal regulators 34 66 28
2018 Compliance, inspection and enforcement 30 70 72
2018 Communications or public affairs 26 74 71
2018 Access to information and privacy 28 72 39
2018 Security 31 69 174
2018 Science and technology 39 61 28
2018 Legal services 41 59 43
2018 Administration and operations 35 65 990
2018 Human resources 27 73 351
2018 Financial management 31 69 179
2018 Procurement 27 73 61
2018 Real property 36 64 76
2018 Materiel management 29 71 42
2018 Information management 34 66 268
2018 Information technology 38 62 89
2018 Internal audit 8 92 12
2018 Data sciences 27 73 19
2018 Policy 30 70 93
2018 Project management 30 70 64
2018 Other services to the public 43 57 131
2018 None of the above 32 68 306

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 27 19 12 15 1 5 50 29 134
2018 Health care practitioners 15 9 14 18 36 0 7 26 58 60
2018 Federal regulators 15 13 26 15 28 0 4 29 45 28
2018 Compliance, inspection and enforcement 9 17 20 12 29 3 10 30 47 75
2018 Communications or public affairs 8 27 12 24 27 0 2 36 52 71
2018 Access to information and privacy 14 13 5 20 43 0 5 28 66 39
2018 Security 16 22 15 17 24 2 6 41 43 173
2018 Science and technology 29 18 19 7 24 0 2 48 32 28
2018 Legal services 6 30 23 11 23 0 7 39 37 42
2018 Administration and operations 14 21 18 16 22 2 8 38 41 996
2018 Human resources 15 22 19 20 18 0 7 40 40 352
2018 Financial management 13 19 22 15 23 1 7 35 41 178
2018 Procurement 19 8 21 23 18 0 11 30 46 61
2018 Real property 11 31 16 13 22 3 4 45 38 75
2018 Materiel management 5 12 15 22 31 4 11 21 62 42
2018 Information management 11 21 19 16 23 1 9 36 43 272
2018 Information technology 14 15 21 15 25 0 10 32 44 89
2018 Internal audit 8 8 34 25 16 8 0 18 45 12
2018 Data sciences 16 33 21 0 19 5 5 55 21 19
2018 Policy 9 20 12 18 26 2 12 34 52 91
2018 Project management 17 17 23 18 19 1 4 36 40 64
2018 Other services to the public 16 29 15 20 14 1 6 48 36 131
2018 None of the above 10 23 18 17 23 2 7 37 43 309
2017 Client contact centre 22 29 14 14 12 1 8 56 29 96
2017 Health care practitioners 7 31 13 19 25 3 3 40 47 40
2017 Federal regulators 7 22 22 25 14 0 10 32 44 28
2017 Compliance, inspection and enforcement 7 22 11 11 38 0 10 33 55 53
2017 Communications or public affairs 6 21 19 10 35 2 6 29 50 60
2017 Access to information and privacy 15 14 18 6 35 0 12 33 47 36
2017 Security 13 22 13 18 20 2 13 41 44 159
2017 Science and technology 31 10 12 15 28 0 4 43 45 19
2017 Legal services 20 19 8 15 28 3 7 42 48 57
2017 Administration and operations 12 20 16 16 24 3 10 37 45 1096
2017 Human resources 19 26 15 10 18 1 10 51 32 358
2017 Financial management 14 25 15 10 21 2 12 46 36 202
2017 Procurement 10 28 21 7 18 4 12 45 30 65
2017 Real property 13 26 20 9 24 1 7 43 36 74
2017 Materiel management 4 37 14 16 17 5 7 46 38 35
2017 Information management 14 22 13 14 24 2 13 41 44 258
2017 Information technology 16 27 16 12 19 3 8 48 34 84
2017 Internal audit 0 25 19 13 38 0 6 26 54 16
2017 Data sciences 28 17 22 11 16 0 6 48 29 15
2017 Policy 21 22 13 19 18 0 7 46 40 71
2017 Project management 13 21 12 8 33 0 13 39 47 50
2017 Other services to the public 14 32 15 10 21 2 5 50 34 106
2017 None of the above 14 19 19 13 27 1 6 36 44 368

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 6 24 25 13 30 1 2 31 44 133
2018 Health care practitioners 11 9 10 12 55 0 2 20 69 60
2018 Federal regulators 0 4 15 22 54 2 4 4 81 28
2018 Compliance, inspection and enforcement 0 13 10 13 54 1 9 14 75 75
2018 Communications or public affairs 4 7 13 23 47 1 5 12 74 71
2018 Access to information and privacy 8 17 5 12 55 0 3 26 69 39
2018 Security 7 13 18 13 44 1 3 21 60 175
2018 Science and technology 14 12 14 10 46 0 4 28 58 28
2018 Legal services 0 17 13 16 51 0 2 18 68 41
2018 Administration and operations 3 12 13 19 48 1 4 16 70 997
2018 Human resources 4 8 12 24 50 0 3 12 76 352
2018 Financial management 3 7 11 18 55 1 5 11 77 179
2018 Procurement 6 9 8 23 49 0 5 16 75 61
2018 Real property 6 19 8 17 45 1 3 26 65 75
2018 Materiel management 5 14 16 12 45 0 7 21 61 42
2018 Information management 3 13 13 19 49 1 3 16 71 272
2018 Information technology 3 10 16 13 51 1 4 15 68 89
2018 Internal audit 0 8 18 8 58 8 0 9 72 12
2018 Data sciences 0 11 16 36 32 5 0 11 72 19
2018 Policy 1 10 10 13 59 2 6 12 78 93
2018 Project management 1 17 20 14 44 1 3 19 60 64
2018 Other services to the public 5 20 14 24 29 2 6 28 57 132
2018 None of the above 6 9 14 21 43 3 4 15 70 309
2017 Client contact centre 3 21 11 13 42 4 7 26 61 96
2017 Health care practitioners 0 2 15 20 63 0 0 2 82 40
2017 Federal regulators 0 4 7 21 64 0 3 4 88 28
2017 Compliance, inspection and enforcement 2 7 9 13 62 4 3 10 80 52
2017 Communications or public affairs 2 10 8 18 54 2 5 13 78 60
2017 Access to information and privacy 0 10 16 12 53 2 7 11 71 36
2017 Security 7 13 13 16 47 2 2 21 66 156
2017 Science and technology 4 0 15 4 74 3 0 4 80 19
2017 Legal services 8 7 5 8 64 5 3 16 78 57
2017 Administration and operations 3 9 10 18 55 2 4 13 76 1096
2017 Human resources 4 9 9 16 56 1 6 14 77 357
2017 Financial management 1 7 10 18 55 1 9 8 81 202
2017 Procurement 2 9 17 18 48 2 6 12 71 65
2017 Real property 3 5 7 21 62 1 1 8 85 74
2017 Materiel management 2 16 14 21 37 10 0 20 65 35
2017 Information management 1 12 11 14 57 1 3 14 75 258
2017 Information technology 4 8 18 13 55 0 3 12 70 84
2017 Internal audit 0 13 6 6 68 0 6 13 80 16
2017 Data sciences 0 6 0 16 78 0 0 6 94 15
2017 Policy 0 6 8 21 54 0 11 7 84 71
2017 Project management 2 15 11 23 45 2 2 17 71 50
2017 Other services to the public 4 12 8 18 54 1 3 16 76 106
2017 None of the above 3 11 10 21 52 1 2 14 75 368

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 38 20 14 11 10 3 4 62 23 176
2018 Health care practitioners 33 19 8 9 22 0 8 57 34 71
2018 Federal regulators 38 25 18 10 10 0 0 63 19 33
2018 Compliance, inspection and enforcement 42 12 10 9 20 3 4 58 31 100
2018 Communications or public affairs 38 24 14 7 14 0 4 64 21 93
2018 Access to information and privacy 19 21 18 13 19 2 7 44 36 51
2018 Security 37 14 15 11 14 0 8 56 27 236
2018 Science and technology 27 28 14 12 8 0 10 62 23 36
2018 Legal services 40 18 13 9 11 2 8 64 22 65
2018 Administration and operations 40 15 12 10 13 1 7 61 26 1446
2018 Human resources 32 19 14 15 13 1 6 55 30 450
2018 Financial management 34 15 18 11 15 1 5 53 28 231
2018 Procurement 32 25 17 5 13 0 8 62 20 75
2018 Real property 37 16 17 13 14 0 4 55 27 91
2018 Materiel management 33 25 9 11 10 4 8 66 24 61
2018 Information management 34 18 13 12 13 2 9 58 27 369
2018 Information technology 36 12 14 12 16 1 8 54 31 122
2018 Internal audit 20 10 40 11 15 0 5 31 27 20
2018 Data sciences 25 17 19 23 9 0 7 45 34 23
2018 Policy 33 16 16 14 17 1 3 51 32 113
2018 Project management 41 19 10 13 11 0 5 64 26 86
2018 Other services to the public 35 20 17 7 9 3 8 63 18 176
2018 None of the above 39 12 13 10 15 1 9 57 28 423
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