2018 Public Service Employee Survey Results for Northeast Ontario & Nunavut Area

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	45	10	14	6	1	70	20	161510
2018	Veterans Affairs Canada	17	46	9	18	8	0	64	27	1537
2018	Service Delivery Branch	14	46	9	20	10	0	61	31	906
2018	Field Operations Division	8	47	10	21	14	0	55	35	382
2018	Northeast Ontario & Nunavut Area	13	52	14	12	9	0	65	22	55

Question 2. My job is a good fit with my interests.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	39	11	6	3	80	10	161032
2018	Veterans Affairs Canada	39	39	10	8	4	78	12	1528
2018	Service Delivery Branch	38	38	10	9	4	76	13	900
2018	Field Operations Division	36	39	13	9	3	75	12	378
2018	Northeast Ontario & Nunavut Area	41	38	10	10	2	79	11	54

Question 3. My job is a good fit with my skills.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	45	38	8	6	3	84	9	160117
2018	Veterans Affairs Canada	45	37	8	7	3	82	11	1514
2018	Service Delivery Branch	44	36	8	9	3	80	12	888
2018	Field Operations Division	43	36	7	10	3	79	14	375
2018	Northeast Ontario & Nunavut Area	54	32	9	5	0	86	5	55

Question 4. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	33	11	8	5	76	13	161141
2018	Veterans Affairs Canada	42	31	10	9	7	74	16	1536
2018	Service Delivery Branch	37	33	10	11	9	70	20	905
2018	Field Operations Division	30	35	11	13	12	65	24	381
2018	Northeast Ontario & Nunavut Area	20	36	13	20	12	56	31	55

Question 5. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	34	42	12	8	5	75	13	160671
2018	Veterans Affairs Canada	35	42	10	8	4	77	12	1527
2018	Service Delivery Branch	35	41	10	8	5	77	14	902
2018	Field Operations Division	36	39	11	8	6	75	14	380
2018	Northeast Ontario & Nunavut Area	32	45	12	5	5	77	11	54

Question 6. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	26	34	17	13	10	60	23	161141
2018	Veterans Affairs Canada	23	32	17	16	11	55	28	1536
2018	Service Delivery Branch	20	30	18	18	13	50	31	904
2018	Field Operations Division	17	31	16	19	16	49	36	381
2018	Northeast Ontario & Nunavut Area	18	31	20	11	19	50	30	55

Question 7. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	41	13	11	5	71	16	161312
2018	Veterans Affairs Canada	26	41	14	13	6	67	19	1539
2018	Service Delivery Branch	25	42	13	15	6	67	21	906
2018	Field Operations Division	22	42	14	14	7	65	21	382
2018	Northeast Ontario & Nunavut Area	28	30	24	18	0	57	18	55

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	43	40	9	5	2	84	7	161313
2018	Veterans Affairs Canada	44	41	8	5	2	86	7	1534
2018	Service Delivery Branch	43	41	8	6	2	85	8	902
2018	Field Operations Division	40	42	10	6	2	82	8	378
2018	Northeast Ontario & Nunavut Area	43	40	5	9	3	82	12	55

Question 9. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	37	14	11	9	66	20	160988
2018	Veterans Affairs Canada	28	36	14	12	10	64	22	1528
2018	Service Delivery Branch	25	36	13	14	11	61	25	898
2018	Field Operations Division	22	35	13	17	13	57	30	377
2018	Northeast Ontario & Nunavut Area	22	35	19	8	16	57	24	55

Question 10. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	50	35	9	3	2	85	5	160125
2018	Veterans Affairs Canada	51	33	10	4	1	85	5	1519
2018	Service Delivery Branch	51	33	10	4	2	84	6	894
2018	Field Operations Division	52	32	10	4	1	84	6	376
2018	Northeast Ontario & Nunavut Area	60	31	6	2	2	91	4	55

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	38	14	12	9	65	21	160686
2018	Veterans Affairs Canada	23	38	13	15	12	61	26	1527
2018	Service Delivery Branch	20	35	13	17	14	55	31	899
2018	Field Operations Division	16	34	13	20	17	50	37	379
2018	Northeast Ontario & Nunavut Area	9	44	9	28	10	53	38	55

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	34	16	10	8	66	18	160340
2018	Veterans Affairs Canada	27	33	17	12	10	60	23	1521
2018	Service Delivery Branch	22	33	18	14	12	55	27	893
2018	Field Operations Division	19	29	19	17	15	49	33	374
2018	Northeast Ontario & Nunavut Area	20	24	19	23	14	44	37	54

Question 13. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	37	15	11	7	67	18	160685
2018	Veterans Affairs Canada	27	37	15	13	8	64	21	1531
2018	Service Delivery Branch	24	35	15	15	10	60	25	900
2018	Field Operations Division	22	31	16	18	13	53	31	377
2018	Northeast Ontario & Nunavut Area	13	27	28	19	12	40	31	55

Question 14. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	39	11	6	3	80	9	161156
2018	Veterans Affairs Canada	39	39	12	7	3	78	10	1529
2018	Service Delivery Branch	37	39	12	8	3	77	11	900
2018	Field Operations Division	35	39	14	8	4	74	12	376
2018	Northeast Ontario & Nunavut Area	37	42	10	7	4	79	11	54

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	32	17	8	5	1	70	13	161699
2018	Veterans Affairs Canada	29	25	18	13	13	1	54	27	1536
2018	Service Delivery Branch	27	22	19	14	16	1	49	31	904
2018	Field Operations Division	21	19	17	18	23	1	41	41	380
2018	Northeast Ontario & Nunavut Area	7	20	30	13	31	0	27	43	54

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	11	26	35	18	8	1	1	27	37	161147
2018	Veterans Affairs Canada	14	31	33	14	6	1	2	21	45	1535
2018	Service Delivery Branch	14	33	31	13	6	1	2	19	49	903
2018	Field Operations Division	13	35	32	12	6	1	2	18	49	381
2018	Northeast Ontario & Nunavut Area	7	41	36	11	5	0	0	16	48	55

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	12	20	28	23	13	2	2	37	33	160571
2018	Veterans Affairs Canada	13	24	30	21	10	2	1	32	37	1528
2018	Service Delivery Branch	15	24	28	20	10	2	2	30	41	898
2018	Field Operations Division	18	30	28	15	7	1	1	22	49	379
2018	Northeast Ontario & Nunavut Area	25	33	27	14	1	0	0	16	58	55

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	24	29	17	9	2	3	26	43	160643
2018	Veterans Affairs Canada	15	25	31	18	8	1	2	27	41	1530
2018	Service Delivery Branch	16	25	30	17	9	1	3	27	42	901
2018	Field Operations Division	17	26	32	16	6	1	2	23	44	378
2018	Northeast Ontario & Nunavut Area	17	26	36	19	1	0	0	21	43	55

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	8	16	32	27	14	1	2	42	25	160266
2018	Veterans Affairs Canada	11	18	33	24	12	1	2	37	30	1520
2018	Service Delivery Branch	11	17	32	23	12	1	2	37	30	892
2018	Field Operations Division	13	16	37	21	11	1	2	32	29	376
2018	Northeast Ontario & Nunavut Area	17	18	34	24	7	0	0	31	35	55

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	23	27	18	11	1	2	30	42	160843
2018	Veterans Affairs Canada	21	25	28	15	8	1	2	24	48	1531
2018	Service Delivery Branch	24	24	26	14	8	2	2	24	50	902
2018	Field Operations Division	27	28	25	11	6	1	1	18	57	382
2018	Northeast Ontario & Nunavut Area	39	29	16	11	5	0	0	16	68	55

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	20	27	22	13	3	3	37	35	160300
2018	Veterans Affairs Canada	16	22	29	19	10	2	2	31	39	1528
2018	Service Delivery Branch	19	22	28	17	10	2	3	29	42	899
2018	Field Operations Division	27	26	26	12	6	1	2	19	55	379
2018	Northeast Ontario & Nunavut Area	49	24	16	8	1	0	2	9	74	55

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	24	31	16	9	2	2	25	42	161001
2018	Veterans Affairs Canada	19	26	34	14	5	1	1	19	46	1535
2018	Service Delivery Branch	23	26	34	10	5	1	1	15	50	902
2018	Field Operations Division	29	28	32	8	3	1	0	11	57	381
2018	Northeast Ontario & Nunavut Area	23	25	37	13	2	0	0	15	48	55

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	32	19	11	9	5	3	59	21	161064
2018	Veterans Affairs Canada	20	30	20	13	10	4	3	54	25	1536
2018	Service Delivery Branch	18	28	20	14	12	5	3	50	29	903
2018	Field Operations Division	18	29	18	17	12	3	2	50	31	380
2018	Northeast Ontario & Nunavut Area	7	32	25	9	22	2	4	41	32	55

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	31	10	10	8	1	72	18	160757
2018	Veterans Affairs Canada	35	32	9	13	10	1	68	23	1532
2018	Service Delivery Branch	33	31	10	14	11	1	64	25	902
2018	Field Operations Division	32	29	11	16	11	1	62	28	382
2018	Northeast Ontario & Nunavut Area	23	35	12	17	12	0	58	29	55

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	22	19	16	14	13	2	41	36	160747
2018	Veterans Affairs Canada	11	18	20	20	16	13	2	34	43	1533
2018	Service Delivery Branch	9	16	20	22	19	14	1	30	48	903
2018	Field Operations Division	8	17	18	22	24	9	1	28	51	379
2018	Northeast Ontario & Nunavut Area	3	11	17	25	29	15	0	16	64	55

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	44	36	9	7	4	81	11	160773
2018	Veterans Affairs Canada	42	37	7	9	4	80	13	1537
2018	Service Delivery Branch	38	40	8	10	4	78	15	904
2018	Field Operations Division	33	43	9	11	4	77	14	381
2018	Northeast Ontario & Nunavut Area	17	52	9	17	5	69	22	55

Question 21. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	40	13	5	3	1	77	9	161015
2018	Veterans Affairs Canada	36	38	14	6	4	2	76	10	1535
2018	Service Delivery Branch	33	39	15	6	5	2	74	11	903
2018	Field Operations Division	30	41	16	7	4	1	72	12	380
2018	Northeast Ontario & Nunavut Area	24	51	17	4	4	0	75	8	55

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	35	12	9	6	1	0	73	15	160726
2018	Veterans Affairs Canada	35	32	13	11	8	1	1	68	19	1528
2018	Service Delivery Branch	33	31	14	12	9	0	1	64	21	900
2018	Field Operations Division	32	27	14	14	11	0	1	59	26	381
2018	Northeast Ontario & Nunavut Area	30	25	19	15	11	0	0	55	26	54

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	45	30	12	7	5	2	1	76	12	160474
2018	Veterans Affairs Canada	44	29	13	6	6	1	0	74	12	1522
2018	Service Delivery Branch	42	29	13	6	7	1	1	73	13	896
2018	Field Operations Division	40	27	15	9	8	0	1	68	17	380
2018	Northeast Ontario & Nunavut Area	32	32	20	9	7	0	0	64	16	54

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	32	11	8	5	1	0	75	14	160177
2018	Veterans Affairs Canada	41	30	12	10	7	0	0	71	18	1520
2018	Service Delivery Branch	39	29	13	10	9	1	0	68	19	896
2018	Field Operations Division	35	28	13	12	11	0	1	64	23	379
2018	Northeast Ontario & Nunavut Area	32	28	24	9	7	0	0	60	16	54

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	26	10	5	5	1	80	10	160320
2018	Veterans Affairs Canada	54	25	10	5	5	0	79	11	1522
2018	Service Delivery Branch	53	24	11	5	6	0	78	11	896
2018	Field Operations Division	51	25	11	7	6	0	76	13	380
2018	Northeast Ontario & Nunavut Area	51	31	7	4	7	0	82	11	54

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	47	28	11	7	6	75	13	160605
2018	Veterans Affairs Canada	45	26	11	10	7	72	17	1528
2018	Service Delivery Branch	44	25	12	10	9	69	19	899
2018	Field Operations Division	39	23	14	12	11	62	23	380
2018	Northeast Ontario & Nunavut Area	33	28	22	7	9	61	16	54

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	34	16	10	6	3	6	65	18	36684
2018	Veterans Affairs Canada	25	38	16	7	4	4	6	70	13	297
2018	Service Delivery Branch	21	39	18	8	2	5	6	68	12	136
2018	Field Operations Division	23	41	17	11	3	3	2	68	14	65

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	28	31	17	9	8	6	63	19	161481
2018	Veterans Affairs Canada	27	31	18	11	6	7	62	18	1535
2018	Service Delivery Branch	25	31	19	11	7	8	61	19	904
2018	Field Operations Division	22	33	21	11	8	6	59	19	381
2018	Northeast Ontario & Nunavut Area	22	34	20	5	10	9	61	17	55

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	31	18	13	11	2	58	24	161089
2018	Veterans Affairs Canada	22	32	18	16	10	2	56	26	1531
2018	Service Delivery Branch	20	33	17	17	11	2	54	29	904
2018	Field Operations Division	16	33	16	20	13	2	50	34	381
2018	Northeast Ontario & Nunavut Area	17	41	16	12	14	0	57	26	55

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	29	21	16	12	5	48	30	160960
2018	Veterans Affairs Canada	14	27	20	20	13	6	44	35	1532
2018	Service Delivery Branch	13	25	21	21	14	6	41	37	902
2018	Field Operations Division	8	26	23	21	18	4	35	41	378
2018	Northeast Ontario & Nunavut Area	12	24	28	16	16	4	37	34	54

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	30	18	18	14	3	48	33	161278
2018	Veterans Affairs Canada	14	26	18	23	16	3	41	40	1531
2018	Service Delivery Branch	12	26	18	24	18	3	39	43	901
2018	Field Operations Division	8	23	17	26	23	2	32	50	378
2018	Northeast Ontario & Nunavut Area	7	33	12	24	23	0	40	48	55

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	24	42	18	10	5	1	67	15	161017
2018	Veterans Affairs Canada	24	44	16	11	5	1	69	15	1526
2018	Service Delivery Branch	24	44	14	12	5	1	69	17	899
2018	Field Operations Division	21	46	14	14	5	1	67	19	380
2018	Northeast Ontario & Nunavut Area	20	47	12	16	5	0	67	21	55

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	38	14	9	5	2	1	71	15	161068
2018	Veterans Affairs Canada	28	39	14	11	6	2	0	68	18	1526
2018	Service Delivery Branch	25	40	14	12	7	2	0	67	19	901
2018	Field Operations Division	22	41	14	13	8	1	0	64	22	379
2018	Northeast Ontario & Nunavut Area	29	36	15	14	6	0	0	65	20	55

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	38	18	8	5	1	69	13	160645
2018	Veterans Affairs Canada	28	37	20	9	5	1	65	14	1519
2018	Service Delivery Branch	26	36	21	10	5	1	63	15	895
2018	Field Operations Division	24	36	24	10	6	1	60	15	378
2018	Northeast Ontario & Nunavut Area	24	36	22	10	8	0	60	18	55

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	25	19	14	14	8	2	48	31	161057
2018	Veterans Affairs Canada	18	22	20	14	16	8	1	45	33	1527
2018	Service Delivery Branch	17	21	20	13	18	9	1	43	35	899
2018	Field Operations Division	18	23	18	13	19	8	1	44	36	379
2018	Northeast Ontario & Nunavut Area	9	33	20	15	16	8	0	45	33	54

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	32	18	15	12	2	53	28	161004
2018	Veterans Affairs Canada	17	28	18	20	14	3	46	35	1522
2018	Service Delivery Branch	14	25	19	21	16	3	41	39	896
2018	Field Operations Division	9	23	20	24	22	2	33	47	378
2018	Northeast Ontario & Nunavut Area	5	29	25	30	11	0	34	40	55

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	19	27	16	16	18	2	2	48	35	161071
2018	Veterans Affairs Canada	17	27	14	17	19	3	2	47	38	1528
2018	Service Delivery Branch	14	26	15	19	21	4	2	43	42	901
2018	Field Operations Division	12	21	14	22	27	3	1	35	51	381
2018	Northeast Ontario & Nunavut Area	10	32	17	24	16	2	0	43	40	55

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	35	22	11	8	3	57	20	161226
2018	Veterans Affairs Canada	16	36	22	14	9	3	54	24	1529
2018	Service Delivery Branch	14	33	22	17	11	4	48	29	901
2018	Field Operations Division	11	28	23	20	15	3	40	36	380
2018	Northeast Ontario & Nunavut Area	5	38	28	21	8	0	43	29	55

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	36	14	4	3	3	78	7	160822
2018	Veterans Affairs Canada	38	37	13	5	3	3	78	8	1531
2018	Service Delivery Branch	38	37	13	5	3	2	78	9	904
2018	Field Operations Division	34	42	13	6	3	2	77	9	382
2018	Northeast Ontario & Nunavut Area	35	35	20	8	2	0	70	10	55

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	39	38	13	6	3	2	78	9	160801
2018	Veterans Affairs Canada	36	41	13	5	3	2	78	9	1529
2018	Service Delivery Branch	35	40	13	6	4	2	76	10	904
2018	Field Operations Division	30	45	13	6	4	2	76	10	382
2018	Northeast Ontario & Nunavut Area	31	44	17	3	4	2	77	6	55

Question 42. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	44	36	10	5	4	81	9	160659
2018	Veterans Affairs Canada	44	38	10	6	3	82	9	1531
2018	Service Delivery Branch	41	39	10	5	5	80	10	905
2018	Field Operations Division	35	43	10	7	5	78	12	382
2018	Northeast Ontario & Nunavut Area	37	51	4	4	5	88	8	55

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	35	32	17	9	7	1	67	16	160754
2018	Veterans Affairs Canada	33	31	17	12	8	0	64	20	1529
2018	Service Delivery Branch	29	31	17	13	10	0	60	22	903
2018	Field Operations Division	23	29	21	15	12	0	52	27	381
2018	Northeast Ontario & Nunavut Area	18	40	25	9	8	0	58	18	55

Question 44. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	33	34	16	10	7	68	16	160146
2018	Veterans Affairs Canada	31	35	16	11	6	66	18	1519
2018	Service Delivery Branch	27	34	18	12	8	61	21	899
2018	Field Operations Division	22	31	22	15	11	53	26	377
2018	Northeast Ontario & Nunavut Area	13	44	25	9	8	57	17	54

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	25	19	12	9	3	59	22	161050
2018	Veterans Affairs Canada	29	24	19	14	10	3	56	25	1532
2018	Service Delivery Branch	27	23	19	15	12	3	52	29	903
2018	Field Operations Division	21	22	20	18	16	2	44	35	380
2018	Northeast Ontario & Nunavut Area	20	17	28	18	14	4	38	33	55

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Public Service	27	39	35	161647
2018	Veterans Affairs Canada	27	37	36	1532
2018	Service Delivery Branch	28	36	37	901
2018	Field Operations Division	29	35	36	379
2018	Northeast Ontario & Nunavut Area	38	28	34	55

Question 47. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Public Service	17	33	30	6	8	6	43390
2018	Veterans Affairs Canada	16	33	29	6	11	5	412
2018	Service Delivery Branch	15	28	36	6	11	4	247
2018	Field Operations Division	11	15	50	10	7	6	110
2018	Northeast Ontario & Nunavut Area	9	14	62	9	0	5	21

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	15	85	161503
2018	Veterans Affairs Canada	16	84	1534
2018	Service Delivery Branch	18	82	903
2018	Field Operations Division	18	82	381
2018	Northeast Ontario & Nunavut Area	25	75	55

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	(%)	Total responses
2018	Public Service	51	22721
2018	Veterans Affairs Canada	53	251
2018	Service Delivery Branch	59	166
2018	Field Operations Division	58	70
2018	Northeast Ontario & Nunavut Area	50	14

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	(%)	Total responses
2018	Public Service	62	22735
2018	Veterans Affairs Canada	56	251
2018	Service Delivery Branch	53	166
2018	Field Operations Division	51	70
2018	Northeast Ontario & Nunavut Area	33	14

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	(%)	Total responses
2018	Public Service	8	22696
2018	Veterans Affairs Canada	6	251
2018	Service Delivery Branch	6	166
2018	Field Operations Division	8	70

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2018	Public Service	5	22696
2018	Northeast Ontario & Nunavut Area	0	14

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2018	Public Service	6	22696
2018	Veterans Affairs Canada	4	251
2018	Northeast Ontario & Nunavut Area	0	14

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22712
2018	Veterans Affairs Canada	14	251
2018	Service Delivery Branch	17	166
2018	Field Operations Division	32	70
2018	Northeast Ontario & Nunavut Area	38	14

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	4	22694
2018	Veterans Affairs Canada	3	251
2018	Northeast Ontario & Nunavut Area	0	14

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	(%)	Total responses
2018	Public Service	40	22709
2018	Veterans Affairs Canada	38	251
2018	Service Delivery Branch	38	166
2018	Field Operations Division	39	70
2018	Northeast Ontario & Nunavut Area	45	14

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	(%)	Total responses
2018	Public Service	40	22697
2018	Veterans Affairs Canada	36	251
2018	Service Delivery Branch	41	166
2018	Field Operations Division	36	70

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	(%)	Total responses
2018	Public Service	46	22698
2018	Veterans Affairs Canada	45	251
2018	Service Delivery Branch	47	166
2018	Field Operations Division	39	70

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	(%)	Total responses
2018	Public Service	41	22706
2018	Veterans Affairs Canada	39	251
2018	Service Delivery Branch	43	166
2018	Field Operations Division	36	70

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Organization	(%)	Total responses
2018	Public Service	33	22690
2018	Veterans Affairs Canada	30	251
2018	Service Delivery Branch	35	166
2018	Field Operations Division	33	70

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	(%)	Total responses
2018	Public Service	56	22722
2018	Veterans Affairs Canada	54	251
2018	Service Delivery Branch	54	166
2018	Field Operations Division	58	70

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	(%)	Total responses
2018	Public Service	36	22699
2018	Veterans Affairs Canada	30	251
2018	Service Delivery Branch	31	166
2018	Field Operations Division	31	70

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	(%)	Total responses
2018	Public Service	2	22678
2018	Field Operations Division	0	70
2018	Northeast Ontario & Nunavut Area	0	14

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22693
2018	Veterans Affairs Canada	7	251
2018	Service Delivery Branch	8	166
2018	Field Operations Division	10	70

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	(%)	Total responses
2018	Public Service	13	22689
2018	Veterans Affairs Canada	13	251
2018	Service Delivery Branch	17	166
2018	Field Operations Division	21	70

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	(%)	Total responses
2018	Public Service	48	22704
2018	Veterans Affairs Canada	47	251
2018	Service Delivery Branch	45	166
2018	Field Operations Division	45	70

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22702
2018	Veterans Affairs Canada	21	251
2018	Service Delivery Branch	19	166
2018	Field Operations Division	23	70

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	(%)	Total responses
2018	Public Service	15	22687
2018	Veterans Affairs Canada	16	251
2018	Service Delivery Branch	17	166
2018	Field Operations Division	17	70

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2018	Public Service	51	22718
2018	Veterans Affairs Canada	52	250
2018	Service Delivery Branch	52	166
2018	Field Operations Division	61	70
2018	Northeast Ontario & Nunavut Area	65	14

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22701
2018	Veterans Affairs Canada	26	250
2018	Service Delivery Branch	30	166
2018	Field Operations Division	36	70
2018	Northeast Ontario & Nunavut Area	50	14

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2018	Public Service	8	22688
2018	Veterans Affairs Canada	6	250
2018	Service Delivery Branch	7	166
2018	Field Operations Division	7	70

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	(%)	Total responses
2018	Public Service	20	22699
2018	Veterans Affairs Canada	22	250
2018	Service Delivery Branch	25	166
2018	Field Operations Division	24	70

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22689
2018	Veterans Affairs Canada	6	250
2018	Service Delivery Branch	8	166
2018	Field Operations Division	10	70

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	22692
2018	Veterans Affairs Canada	6	250
2018	Service Delivery Branch	8	166
2018	Field Operations Division	9	70

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2018	Public Service	14	22692
2018	Veterans Affairs Canada	12	250
2018	Service Delivery Branch	11	166
2018	Field Operations Division	16	70

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	11	22688
2018	Veterans Affairs Canada	9	250
2018	Service Delivery Branch	8	166
2018	Field Operations Division	12	70

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22709
2018	Veterans Affairs Canada	29	250
2018	Service Delivery Branch	28	166
2018	Field Operations Division	20	70

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	21200
2018	Veterans Affairs Canada	10	233
2018	Service Delivery Branch	9	151
2018	Field Operations Division	10	64

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2018	Public Service	19	21197
2018	Veterans Affairs Canada	23	233
2018	Service Delivery Branch	17	151
2018	Field Operations Division	13	64

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21191
2018	Veterans Affairs Canada	9	233
2018	Service Delivery Branch	8	151
2018	Field Operations Division	12	64

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	21189
2018	Veterans Affairs Canada	7	233
2018	Service Delivery Branch	5	151
2018	Northeast Ontario & Nunavut Area	0	13

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21189
2018	Veterans Affairs Canada	9	233
2018	Service Delivery Branch	9	151
2018	Field Operations Division	14	64
2018	Northeast Ontario & Nunavut Area	0	13

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	21189
2018	Veterans Affairs Canada	7	233
2018	Service Delivery Branch	6	151
2018	Northeast Ontario & Nunavut Area	0	13

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21188
2018	Veterans Affairs Canada	9	233
2018	Service Delivery Branch	8	151

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	21193
2018	Veterans Affairs Canada	12	233
2018	Service Delivery Branch	10	151
2018	Field Operations Division	8	64

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Organization	(%)	Total responses
2018	Public Service	12	21192
2018	Veterans Affairs Canada	9	233
2018	Service Delivery Branch	10	151
2018	Field Operations Division	8	64

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2018	Public Service	30	21199
2018	Veterans Affairs Canada	28	233
2018	Service Delivery Branch	29	151
2018	Field Operations Division	35	64

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	21189
2018	Veterans Affairs Canada	6	233
2018	Service Delivery Branch	7	151

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2018	Public Service	47	21214
2018	Veterans Affairs Canada	45	233
2018	Service Delivery Branch	47	151
2018	Field Operations Division	50	64
2018	Northeast Ontario & Nunavut Area	36	13

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	21187
2018	Veterans Affairs Canada	2	233
2018	Northeast Ontario & Nunavut Area	0	13

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2018	Public Service	56	21220
2018	Veterans Affairs Canada	55	233
2018	Service Delivery Branch	56	151
2018	Field Operations Division	60	64
2018	Northeast Ontario & Nunavut Area	53	13

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	21191
2018	Veterans Affairs Canada	4	233
2018	Service Delivery Branch	5	151
2018	Northeast Ontario & Nunavut Area	0	13

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	13	21192
2018	Veterans Affairs Canada	16	233
2018	Service Delivery Branch	18	151
2018	Field Operations Division	20	64

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	19	21	8	8	23	5	48	22	161102
2018	Veterans Affairs Canada	14	17	25	9	8	24	4	43	24	1536
2018	Service Delivery Branch	12	16	24	10	11	24	4	39	29	904
2018	Field Operations Division	14	17	25	10	12	19	3	40	28	381
2018	Northeast Ontario & Nunavut Area	11	21	22	9	15	18	4	40	31	55

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	31	18	7	6	7	1	66	14	161060
2018	Veterans Affairs Canada	26	32	19	10	5	8	1	63	17	1534
2018	Service Delivery Branch	23	33	17	12	7	8	1	61	20	903
2018	Field Operations Division	22	35	17	11	7	6	1	62	20	382
2018	Northeast Ontario & Nunavut Area	18	43	11	11	14	4	0	63	26	55

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	8	92	161188
2018	Veterans Affairs Canada	8	92	1528
2018	Service Delivery Branch	10	90	900
2018	Field Operations Division	10	90	381
2018	Northeast Ontario & Nunavut Area	14	86	55

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Organization	(%)	Total responses
2018	Public Service	36	11806
2018	Veterans Affairs Canada	34	120
2018	Service Delivery Branch	34	86
2018	Field Operations Division	23	40

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Organization	(%)	Total responses
2018	Public Service	77	11826
2018	Veterans Affairs Canada	78	120
2018	Service Delivery Branch	80	86

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11797
2018	Field Operations Division	0	40

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11797

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2018	Public Service	7	11798

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11802
2018	Veterans Affairs Canada	9	120
2018	Service Delivery Branch	12	86
2018	Field Operations Division	15	40

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	8	11798
2018	Veterans Affairs Canada	7	120
2018	Service Delivery Branch	6	86

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Organization	(%)	Total responses
2018	Public Service	25	11790
2018	Veterans Affairs Canada	13	121
2018	Service Delivery Branch	11	87
2018	Field Operations Division	12	40

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Organization	(%)	Total responses
2018	Public Service	20	11790
2018	Veterans Affairs Canada	10	121
2018	Service Delivery Branch	9	87

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11786
2018	Veterans Affairs Canada	5	121
2018	Service Delivery Branch	6	87

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Organization	(%)	Total responses
2018	Public Service	6	11784

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Organization	(%)	Total responses
2018	Public Service	26	11787
2018	Veterans Affairs Canada	20	121
2018	Service Delivery Branch	17	87

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Organization	(%)	Total responses
2018	Public Service	29	11792
2018	Veterans Affairs Canada	25	121
2018	Service Delivery Branch	22	87
2018	Field Operations Division	23	40

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11783
2018	Field Operations Division	0	40

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11782
2018	Field Operations Division	0	40

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Organization	(%)	Total responses
2018	Public Service	8	11785
2018	Veterans Affairs Canada	9	121
2018	Service Delivery Branch	10	87

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11787
2018	Veterans Affairs Canada	17	121
2018	Service Delivery Branch	18	87
2018	Field Operations Division	23	40

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	(%)	Total responses
2018	Public Service	1	11782

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Organization	(%)	Total responses
2018	Public Service	17	11791
2018	Veterans Affairs Canada	40	121
2018	Service Delivery Branch	42	87
2018	Field Operations Division	47	40

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Organization	(%)	Total responses
2018	Public Service	0	11783

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Organization	(%)	Total responses
2018	Public Service	19	11797
2018	Veterans Affairs Canada	14	121
2018	Service Delivery Branch	16	87

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2018	Public Service	29	11822
2018	Veterans Affairs Canada	32	121
2018	Service Delivery Branch	29	87
2018	Field Operations Division	30	40

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11810
2018	Veterans Affairs Canada	18	121
2018	Service Delivery Branch	18	87
2018	Field Operations Division	25	40

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2018	Public Service	5	11809
2018	Veterans Affairs Canada	7	121
2018	Service Delivery Branch	8	87

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Organization	(%)	Total responses
2018	Public Service	17	11817
2018	Veterans Affairs Canada	28	121
2018	Service Delivery Branch	30	87
2018	Field Operations Division	44	40

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11805
2018	Veterans Affairs Canada	4	121

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	6	11807
2018	Veterans Affairs Canada	14	121
2018	Service Delivery Branch	17	87
2018	Field Operations Division	20	40

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11806
2018	Veterans Affairs Canada	11	121
2018	Service Delivery Branch	10	87
2018	Field Operations Division	12	40

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11808
2018	Veterans Affairs Canada	9	121
2018	Service Delivery Branch	10	87

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Organization	(%)	Total responses
2018	Public Service	49	11821
2018	Veterans Affairs Canada	46	121
2018	Service Delivery Branch	46	87
2018	Field Operations Division	41	40

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Organization	(%)	Total responses
2018	Public Service	5	11053
2018	Veterans Affairs Canada	6	103

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2018	Public Service	13	11052
2018	Veterans Affairs Canada	18	103
2018	Service Delivery Branch	15	71

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Organization	(%)	Total responses
2018	Public Service	3	11049

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11050
2018	Veterans Affairs Canada	5	103

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Organization	(%)	Total responses
2018	Public Service	3	11051

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11049
2018	Field Operations Division	0	32

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	11051
2018	Field Operations Division	0	32

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	11053
2018	Veterans Affairs Canada	17	103
2018	Service Delivery Branch	19	71

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	11055
2018	Veterans Affairs Canada	15	103
2018	Service Delivery Branch	13	71

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2018	Public Service	27	11058
2018	Veterans Affairs Canada	31	103
2018	Service Delivery Branch	31	71
2018	Field Operations Division	41	32

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11054
2018	Veterans Affairs Canada	5	103

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2018	Public Service	45	11069
2018	Veterans Affairs Canada	54	103
2018	Service Delivery Branch	60	71
2018	Field Operations Division	63	32

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11050

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2018	Public Service	64	11072
2018	Veterans Affairs Canada	61	103
2018	Service Delivery Branch	60	71
2018	Field Operations Division	64	32

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11051
2018	Veterans Affairs Canada	6	103
2018	Service Delivery Branch	8	71

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	13	11050
2018	Veterans Affairs Canada	15	103
2018	Service Delivery Branch	16	71
2018	Field Operations Division	18	32

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	18	24	4	4	26	5	53	12	161075
2018	Veterans Affairs Canada	16	18	26	5	4	28	4	49	12	1535
2018	Service Delivery Branch	15	17	26	5	5	28	4	47	15	904
2018	Field Operations Division	17	18	27	7	5	22	4	47	16	382
2018	Northeast Ontario & Nunavut Area	13	21	28	7	8	16	7	44	20	55

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	31	19	5	4	10	1	69	10	161053
2018	Veterans Affairs Canada	28	31	21	5	3	10	1	67	10	1532
2018	Service Delivery Branch	26	31	21	6	4	10	1	65	11	901
2018	Field Operations Division	25	31	23	7	4	8	1	62	12	380
2018	Northeast Ontario & Nunavut Area	22	35	18	9	8	5	2	61	19	55

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	24	22	14	18	1	46	32	161369
2018	Veterans Affairs Canada	18	26	21	13	20	1	45	34	1535
2018	Service Delivery Branch	16	27	20	15	22	0	43	37	903
2018	Field Operations Division	17	26	19	15	24	0	43	38	381
2018	Northeast Ontario & Nunavut Area	24	26	22	22	7	0	49	29	55

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	27	28	16	11	1	45	27	161255
2018	Veterans Affairs Canada	12	25	26	18	19	0	37	36	1534
2018	Service Delivery Branch	11	22	24	20	21	0	34	42	902
2018	Field Operations Division	10	16	22	24	27	0	26	52	380
2018	Northeast Ontario & Nunavut Area	4	11	30	26	29	0	15	55	55

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	29	24	13	8	0	2	55	21	160603
2018	Veterans Affairs Canada	19	28	26	15	10	0	1	48	26	1524
2018	Service Delivery Branch	19	29	25	15	11	0	2	48	26	897
2018	Field Operations Division	16	26	29	14	13	1	1	43	28	376
2018	Northeast Ontario & Nunavut Area	7	31	33	15	13	0	0	39	28	55

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	23	23	17	15	1	1	44	32	160732
2018	Veterans Affairs Canada	14	23	23	18	23	0	0	37	41	1524
2018	Service Delivery Branch	13	20	22	18	27	0	0	33	45	896
2018	Field Operations Division	10	15	20	18	37	0	0	25	55	378
2018	Northeast Ontario & Nunavut Area	3	9	22	22	43	0	0	13	65	55

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	46	23	13	6	4	6	75	11	160698
2018	Veterans Affairs Canada	49	23	11	5	4	8	78	9	1523
2018	Service Delivery Branch	52	21	10	4	3	10	81	8	896
2018	Field Operations Division	54	20	7	5	3	10	83	9	376
2018	Northeast Ontario & Nunavut Area	51	20	8	5	2	14	82	8	54

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	27	21	11	9	1	58	20	161068
2018	Veterans Affairs Canada	29	27	22	10	11	1	56	22	1530
2018	Service Delivery Branch	27	26	22	11	13	1	53	24	900
2018	Field Operations Division	24	22	26	13	15	1	46	27	381
2018	Northeast Ontario & Nunavut Area	10	30	31	11	14	4	41	26	55

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	33	23	10	6	1	1	59	17	160799
2018	Veterans Affairs Canada	21	39	21	11	7	1	1	60	18	1528
2018	Service Delivery Branch	20	37	21	12	8	1	1	57	21	900
2018	Field Operations Division	17	35	25	13	9	0	0	52	23	377
2018	Northeast Ontario & Nunavut Area	12	48	19	11	9	0	0	61	20	53

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	31	25	14	8	1	1	53	22	160760
2018	Veterans Affairs Canada	14	31	26	17	10	0	1	47	27	1530
2018	Service Delivery Branch	13	30	25	18	12	0	1	44	30	902
2018	Field Operations Division	12	25	26	23	13	0	1	37	37	379
2018	Northeast Ontario & Nunavut Area	11	33	35	14	7	0	0	43	22	54

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	31	22	12	7	1	59	19	160624
2018	Veterans Affairs Canada	24	29	25	13	8	1	54	21	1529
2018	Service Delivery Branch	23	30	25	13	9	1	53	22	902
2018	Field Operations Division	20	27	27	17	9	0	47	26	379
2018	Northeast Ontario & Nunavut Area	26	27	31	10	6	0	53	16	54

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	31	22	12	7	1	59	18	160191
2018	Veterans Affairs Canada	20	29	25	14	12	1	49	26	1529
2018	Service Delivery Branch	16	26	26	17	14	1	42	32	904
2018	Field Operations Division	12	23	26	22	17	1	35	39	381
2018	Northeast Ontario & Nunavut Area	13	25	31	14	14	2	40	29	54

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	50	25	13	6	4	2	76	10	160099
2018	Veterans Affairs Canada	48	25	13	7	6	1	74	13	1527
2018	Service Delivery Branch	45	24	13	8	8	1	70	16	900
2018	Field Operations Division	39	23	16	12	10	1	63	22	379
2018	Northeast Ontario & Nunavut Area	17	23	24	25	11	0	40	36	53

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	67	16	7	3	3	1	5	87	6	160330
2018	Veterans Affairs Canada	67	14	8	3	3	0	4	85	7	1519
2018	Service Delivery Branch	64	14	8	5	4	0	5	82	9	895
2018	Field Operations Division	60	13	11	6	5	1	4	77	12	379
2018	Northeast Ontario & Nunavut Area	54	7	17	9	9	2	2	64	18	53

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	67	14	7	4	4	1	3	84	9	160420
2018	Veterans Affairs Canada	67	15	8	3	5	1	2	84	8	1523
2018	Service Delivery Branch	64	15	9	3	6	1	2	81	9	899
2018	Field Operations Division	62	16	10	3	6	0	3	80	10	377
2018	Northeast Ontario & Nunavut Area	57	19	13	2	8	0	0	76	10	53

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	27	11	4	3	1	81	7	160968
2018	Veterans Affairs Canada	54	27	12	3	2	1	82	6	1532
2018	Service Delivery Branch	55	26	14	3	2	1	81	5	903
2018	Field Operations Division	52	28	14	4	2	0	79	6	382
2018	Northeast Ontario & Nunavut Area	48	36	11	5	0	0	83	5	55

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	53	22	11	6	6	1	76	12	160500
2018	Veterans Affairs Canada	55	21	11	6	6	1	77	12	1522
2018	Service Delivery Branch	57	20	10	5	7	1	78	12	896
2018	Field Operations Division	55	21	10	5	9	0	76	14	376
2018	Northeast Ontario & Nunavut Area	52	29	8	5	6	0	81	12	55

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	13	6	2	1	26	88	4	159765
2018	Veterans Affairs Canada	50	11	5	2	0	32	89	3	1521
2018	Service Delivery Branch	51	9	4	2	0	34	91	3	897
2018	Field Operations Division	46	9	7	2	0	36	87	3	376
2018	Northeast Ontario & Nunavut Area	37	9	11	2	0	41	78	3	54

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	61	20	9	3	2	6	86	4	160250
2018	Veterans Affairs Canada	59	21	10	3	3	4	84	6	1526
2018	Service Delivery Branch	55	22	12	5	3	4	80	8	901
2018	Field Operations Division	46	24	15	7	5	3	73	12	380
2018	Northeast Ontario & Nunavut Area	48	20	12	9	4	6	73	14	54

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	64	15	7	4	5	4	83	10	160852
2018	Veterans Affairs Canada	69	15	6	3	4	3	86	8	1531
2018	Service Delivery Branch	67	16	6	3	4	3	86	8	903
2018	Field Operations Division	71	15	5	3	2	3	89	5	381
2018	Northeast Ontario & Nunavut Area	77	11	0	2	5	6	93	7	55

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	48	29	14	4	2	2	79	7	160646
2018	Veterans Affairs Canada	48	32	13	3	2	2	81	6	1528
2018	Service Delivery Branch	47	32	13	4	2	2	81	6	901
2018	Field Operations Division	47	31	12	5	2	2	80	8	380
2018	Northeast Ontario & Nunavut Area	44	37	9	4	0	6	86	4	55

Question 63. Overall, my level of work-related stress is…
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	31	36	14	5	45	19	161633
2018	Veterans Affairs Canada	13	31	33	15	8	44	23	1537
2018	Service Delivery Branch	12	30	31	18	9	42	28	906
2018	Field Operations Division	9	25	31	23	12	35	35	382
2018	Northeast Ontario & Nunavut Area	5	27	34	21	13	32	35	55

Question 64. After my workday, I feel emotionally drained.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	10	20	38	22	10	32	30	159815
2018	Veterans Affairs Canada	15	23	36	19	7	26	38	1520
2018	Service Delivery Branch	18	25	34	17	6	23	43	901
2018	Field Operations Division	23	27	32	13	5	19	50	381
2018	Northeast Ontario & Nunavut Area	23	22	43	11	2	13	45	55

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	40	16	8	4	2	71	13	161108
2018	Veterans Affairs Canada	45	38	9	4	3	0	84	7	1528
2018	Service Delivery Branch	41	41	10	5	3	0	82	8	901
2018	Field Operations Division	34	45	10	6	5	0	79	11	381
2018	Northeast Ontario & Nunavut Area	33	41	13	8	5	0	75	12	55

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	23	35	18	13	10	2	59	23	161341
2018	Veterans Affairs Canada	26	34	14	14	11	1	60	26	1536
2018	Service Delivery Branch	22	34	14	15	14	1	56	30	904
2018	Field Operations Division	19	29	15	19	17	1	49	37	382
2018	Northeast Ontario & Nunavut Area	14	24	20	17	25	0	38	42	55

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	26	20	11	11	2	1	30	70	161576
2018	Veterans Affairs Canada	26	26	22	11	13	1	0	26	74	1534
2018	Service Delivery Branch	25	25	24	11	14	1	0	25	75	904
2018	Field Operations Division	25	23	21	11	18	2	0	25	75	381
2018	Northeast Ontario & Nunavut Area	32	11	29	14	12	0	2	32	68	54

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	23	109172
2018	Veterans Affairs Canada	25	1125
2018	Service Delivery Branch	27	673
2018	Field Operations Division	27	280
2018	Northeast Ontario & Nunavut Area	23	36

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	35	109188
2018	Veterans Affairs Canada	42	1125
2018	Service Delivery Branch	46	673
2018	Field Operations Division	50	280
2018	Northeast Ontario & Nunavut Area	60	36

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	23	109138
2018	Veterans Affairs Canada	24	1125
2018	Service Delivery Branch	25	673
2018	Field Operations Division	29	280
2018	Northeast Ontario & Nunavut Area	30	36

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Organization	(%)	Total responses
2018	Public Service	44	109210
2018	Veterans Affairs Canada	42	1125
2018	Service Delivery Branch	41	673
2018	Field Operations Division	38	280
2018	Northeast Ontario & Nunavut Area	28	36

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Organization	(%)	Total responses
2018	Public Service	7	109103
2018	Veterans Affairs Canada	5	1125
2018	Service Delivery Branch	7	673
2018	Field Operations Division	8	280
2018	Northeast Ontario & Nunavut Area	8	36

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Organization	(%)	Total responses
2018	Public Service	33	109160
2018	Veterans Affairs Canada	35	1125
2018	Service Delivery Branch	34	673
2018	Field Operations Division	26	280
2018	Northeast Ontario & Nunavut Area	27	36

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Organization	(%)	Total responses
2018	Public Service	34	109157
2018	Veterans Affairs Canada	34	1125
2018	Service Delivery Branch	34	673
2018	Field Operations Division	39	280
2018	Northeast Ontario & Nunavut Area	40	36

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Organization	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Public Service	6	41	19	11	5	19	104045
2018	Veterans Affairs Canada	3	37	21	12	4	22	1088
2018	Service Delivery Branch	2	36	22	13	5	23	656
2018	Field Operations Division	2	34	19	12	5	27	274
2018	Northeast Ontario & Nunavut Area	0	26	29	16	8	20	36

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	35	65	108456
2018	Veterans Affairs Canada	31	69	1119
2018	Service Delivery Branch	30	70	671
2018	Field Operations Division	31	69	280
2018	Northeast Ontario & Nunavut Area	28	72	36

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	11	22	18	18	23	2	6	36	44	108900
2018	Veterans Affairs Canada	10	21	18	20	27	1	4	33	49	1116
2018	Service Delivery Branch	10	19	16	21	30	1	3	30	54	667
2018	Field Operations Division	8	16	17	22	34	1	3	25	58	278
2018	Northeast Ontario & Nunavut Area	4	15	16	31	28	0	5	20	63	36

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	5	13	16	19	39	2	7	19	63	108928
2018	Veterans Affairs Canada	3	12	14	19	47	1	4	16	69	1118
2018	Service Delivery Branch	4	12	12	19	50	1	3	16	71	668
2018	Field Operations Division	2	8	11	19	55	1	3	10	78	278
2018	Northeast Ontario & Nunavut Area	0	8	14	23	51	0	5	8	78	36

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	16	13	9	11	1	8	63	22	161026
2018	Veterans Affairs Canada	39	18	16	9	11	1	7	61	22	1530
2018	Service Delivery Branch	37	17	15	9	14	1	7	59	25	901
2018	Field Operations Division	34	16	18	8	16	1	7	55	26	380
2018	Northeast Ontario & Nunavut Area	41	12	17	5	8	0	17	63	16	55

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Northeast Ontario & Nunavut Area

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment